Consumer complaint received 2025-11-17 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WSFS FINANCIAL CORPORATION
State: PA

Complaint narrative:
Dear WSFS bank, I have submitted documentation multiple times regarding the fraud case on my account regarding the wire transfer. I have submitted additional documentation regarding my business account and when I try to submit documentation to the XXXX branch and when I follow up regarding the fraud investigation regarding the status of the wire transfer fraud investigation after submitting documentation to the branch, they tell me that the fraud case is still under review and even after following up with the fraud case regarding the wire transfer, they would extend the review process even after receiving the letter and the fraud department never ever reaches out for additional information. All they look to do is delay releasing the money in order to steal money from its customer in order to profit money for themselves and they continue to extend the 7 days restrictions and they continue to withhold information regarding the document review in order to steal money from other people in order for WSFS bank to keep money for themselves and that is what WSFS Bank is doing when they try to extend the 7 days hold on the fraud investigation. Instead of clarifying, they continue to extend they continue to steal money from its customer they continue to withhold information from its customer and that is what they do in order to profit money for themselves and for wsfs bank to keep money for themselves. I have submitted documentation about the wire transfer where it came from and the purpose of the wire transfer and I have already submitted additional invoices and pictures to the branch in XXXX and the XXXX branch would state that they would call me back but they never did because the fraud department never responds after submitting the documents. They state that they need more time to review the documents and they wont even release the funds in order to take in order to steal in order to keep money for themselves in order to not release information in order to keep investigating something where the information already matches and is under my name and that is what the fraud investigation is doing. I have submitted invoices and documents to the fraud team, but they keep on stating that they will call me, but wsfs bank continues to extend the review delay the review continues to take continue to steal continue to not get back to me and that is what they are doing in order to keep money for themselves. I have submitted documentation by email and in branch, but they continue to keep money for themselves instead and that is the issue after I have submitted all my documents and that is what they are doing instead after submitting all my documents to wsfs bank. They delay giving me an instant answer in order to stall and in order to take their sweet old time and that is what they are doing. Please respond by Monday. 

Thank you, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation