Consumer complaint received 2024-11-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: VA

Complaint narrative:
Dear Sir/Madam, In XX/XX/year> I see some good animals or birds in one website which is XXXX  and like one Parrot which is XXXX XXXX XXXX XXXX who speak like us as humans and talked with us. I saw his video in there website and like it to buy. But his prize is too costly but after that I buy that Parrot from my Best Buy Credit Card whose Original Creditor is Citibank. That Parrot cost is {$860.00} + shipping fees = {$940.00} I paid to that Company name XXXX XXXX XXXX on XX/XX/year>. 

Than that Company said I want to wait some months because this Parrot takes some time to train and than shipped to me. Than I waited. But when its been 2 months Completed I didn't receive the Parrot I contacted Company again that when I gon na receive my Parrot, than they said that it takes some more times please give us some more moment. Than I doubt in them and searched about them and saw that Company was scam in XXXX. They takes money from Peoples Credit Card and never sold as sent birds in peoples home.

So I informed that Company to canceled the Parrot and give back my refund. But than that Company said that we can't give refund you can do anything. Than I tried to dispute that fraud transaction from Best Buy and one time Best Buy disputed that transaction and give credit to me and changed my Card Number.

But they are Scammer, I don't know how they got my new Card number and charged {$940.00} again on same day when Best Buy gave Credits to me and ran away. After that they closed there everything. That was there last day. They closed there website there Business and yeah they won't have any phone number and never come in phone. They only talked in email. So they closed there everything and ran away. 

Than I called Best Buy again to re-dispute that transaction which they charged again but than they said I can wait some days until than they can tried to dispute that transaction. Its been 1 year completed but Best Buy didn't disputed that transaction again from my account and tried to billed me to paid that amount to them which I didn't used. I contacted Original Creditor Citibank to dispute that transaction but Citibank also taken days and days or month by month but didn't dispute that fraud transaction and billed me every month to pay there transaction amount which I didn't used.

This time also Best Buy as Citibank shows me to pay {$1200.00} and more and monthly payment of {$150.00} to them. As you cut {$1200.00} - {$940.00} = XXXX. This is my Current balance want to be but Citibank making money by asking to pay more minimum payment. Until now I paid there full balance by not calculating {$940.00}. So I request CFPB to help me do something with Citibank not taking more unauthorized money from me. CFPB can search that company information anywhere in XXXX by entering there name as XXXX XXXX XXXX. They can search by entering XXXX XXXX XXXX as scammer than they see the result. 

Thank You, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation