Consumer complaint received 2025-03-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
To whom it may concern : My name is XXXX XXXX and I am writing to file a formal complaint regarding the recent reduction in my credit limit, inaccurate credit report assessments and the resultant loss of benifits associated with my account with Chase. 

As a responsible Chase customer since XXXX of XXXX, I have been building my account history. I was given an initial credit limit of {$20000.00}. I conducted a balance transfer in XXXX of XXXX and have not used more than roughly 40 % of my avalible credit. 

Despite this, Chase slashed my credit limit in XX/XX/XXXX to exactly what I owed, instantly hiking my utilization to 100 %, damaging my credit score. I was not given an opportunity to establish a solid account history. This action led to the loss of accumulated travel points and the promotional benefits I originally signed up for. This action undermines the initial reason for my application. 

Chase notified me of the reduction via secure message at XXXX  on Friday and no one was in the reinstatement office until the following Tuesday. When I called about this, I disclosed to them that I was XXXX, that nothing has changed regarding my income and that I had seen no changes in any of my other accounts. 

In order for them to consider a reinstatement of my original credit line, I was forced to allow them to conduct another hard inquiry ( this creditor alone conducted two hard inquiries within 8 months ). 

I would like to emphasize that Chase 's decision, based on inaccurate information from my credit report, has caused a significant drop in my credit scores and my XXXX score. This has a negative inpact on my financial stability and trustworthiness as a borrower. 

Chase claimed periodic reviews ; but my credit report shows that they have been monitoring my credit monthly, sometimes multiple times in a month. This frequent scrutiny, as documented on my report, raises concerns about potential discrimination, as I am a women with a XXXX last name. I beleive the reinstatement of my original credit limit was denied as a result of discriminatory practices towards XXXX XXXX women. 

I notified Chase, at the time of the reinstatement request, of a fraudulent credit card that was opened under my name and an ongoing fraud investigation. Despite this notification, Chase based thier reinstatement decision on inaccurate credit information, which violated the fair credit reporting practices that require the use of accurate data. 

I urge you to review these matters with the gravity they deserve, specifically the potential discriminatory practices. This felt like a discriminatory expereince from the onset. Chase must be held accountable to their customers. These actions can not go unchecked. I request that immediate action be taken to rectify the error and restore my creditworthiness, as I have demonstrated through my limited credit usage that I am a trustworthy consumer.

Company response to consumer: Closed with explanation