Consumer complaint received 2024-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I asked for reinvestigation and santander updated my information which dropped my credit score by XXXX XXXX  thats a violation also.XXXX  Violated the consent order, I am asking for reinvestigation and deletion from my credit report immediatley. I am willing to file and seek legal remedy and financial compensation for these violations. My scores have plumeted now making it difficult to refinance my home for my XXXX XXXX XXXX this is not right what they are doing, 15 U.S.C. 1681 section 602 A states I have a right to privacy.15 U.S.C. 1681 section 604 Section 2 also states a consumer reporting agency can not furnish a account without my instructions. I told Experian, XXXX, and XXXX to reinvestigate the above listed accounts : However, they stated everything was complete and accurate. But how is that possible if the open date, date of last activity and much more is incorrect. According to 15 USC 1681i ( 5 ), they are supposed to modify accounts that aren't reporting correctly. According to 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate Consumer Financial Protection Bureau Settles with XXXX XXXX XXXX XXXX for Credit Reporting Violations in Connection with Its XXXX  XXXX  XX/XX/XXXX SHARE & PRINT XXXX XXXXXXXX XXXX XXXX Consumer Financial Protection Bureau XXXX Bureau ) issued a consent order against XXXX XXXX XXXX XXXX XXXX XXXX ) to address the Bureaus finding that it violated the Fair Credit Reporting Act ( FCRA ). The consent order was issued in connection with XXXX providing erroneous consumer loan data to consumer reporting agencies ( CRAs ). XXXX, a subsidiary of XXXX XXXX XXXX, is a leading originator and servicer of nonprime XXXX XXXX and leases. XXXX furnishes credit information on the auto loans it services by sending monthly data files to CRAs. The Bureau found that the consumer loan data XXXX furnished to CRAs between XX/XX/XXXX and XX/XX/XXXX contained many systemic errors that in many instances, could have negatively impacted consumers credit scores and access to credit. The consent order requires XXXX to take certain steps to prevent future violations and imposes a {>= $1,000,000} civil money penalty. 

The Bureau found that XXXX furnished consumer loan information to CRAs that it knew or reasonably should have known was inaccurate, including failing to furnish accurate information regarding whether accounts were open or closed and whether consumers were carrying a balance or obligated to make future payments. The Bureau found that XXXX failed to promptly update and correct information it furnished to CRAs that it later determined was incomplete and failed to provide the date of first delinquency on certain XXXX XXXX XXXX  accounts. The Bureau further found that XXXX failed to establish and implement reasonable written policies and procedures regarding the accuracy and integrity of information provided to CRAs. XXXX conduct violated the FCRA and its implementing regulation, Regulation V. Further, these violations of the FCRA and Regulation V constituted violations of the Consumer Financial Protection Act of XXXX. 

Under the terms of the consent order, XXXX must correct all inaccuracies and errors that the Bureau identified and take certain steps to improve and ensure the accuracy of the consumer information it provides to CRAs. These steps include conducting monthly reviews of account information to assess the accuracy and integrity of information XXXX furnishes. XXXX must also establish and implement reasonable policies and procedures regarding the accuracy and integrity of information it furnishes to CRAs. 


Need this deleted from my credit report I am a victim of XXXX  Illegal reporting they have already been sued and paid CFPB XXXX XXXX dollars due to their illegal practices sincerly XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation