Consumer complaint received 2025-08-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I am submitting a formal complaint regarding XXXX XXXX and XXXX XXXX XXXX concerning deceptive lending practices, incorrect reporting of my auto loan, and the false repossession claim. 
I purchased a XXXX XXXX XXXX from XXXX XXXX XXXX in XX/XX/XXXX, with a loan arranged through XXXX XXXX. I was misled by the sales representative into believing I qualified for a vehicle priced at no more than $ XXXX. Despite this, I was charged $ XXXX for the vehicle. Furthermore, XXXX XXXX issued a fraudulent repossession notice based on false claims of non-payment, which is reflected incorrectly on my credit report. 

Key Issues : Misrepresentation of Loan Amount Fraudulent Repossession Claim Falsified Documentation ( Unsigned Certified Letter ) Incorrect Credit Reporting I am writing to dispute the following account on my credit report, as I believe the information is inaccurate, misleading, and potentially fraudulent. Below are the details of the account in question : Account Name : XXXX XXXX, Inc.Date Opened : XX/XX/XXXX, XXXX : $ XXXX : Closed, XXXX Days LateReported By : XXXX XXXX XXXX XXXX XXXX 

Dispute Details : XXXX No Contract with XXXX XXXX : I never entered into any financial agreement with XXXX XXXX XXXX XXXX .. My contract was with XXXX XXXX XXXX XXXX and XXXX XXXX was never disclosed as the lender at the time of purchase. There was no signed or witnessed XXXX XXXX XXXX ( POA ), nor any official loan documents provided by XXXX XXXX. I was only given a copy of the vehicle title with my name, which does not constitute a binding agreement. 
XXXX Misleading Statements by Sales Representative : The sales representative from XXXX XXXX XXXX explicitly told me that I did not qualify for prime loans for vehicles priced at $ XXXX or higher, and that I would have to choose a car under $ XXXX. I was informed that my {$1000.00} down payment would bring the price of the car to $ XXXX. I was specifically told that the XXXX XXXX XXXX would be priced at $ XXXX. However, I was charged $ XXXX for this car, which is significantly higher than the amount I was told I qualified for. This discrepancy is a clear misrepresentation of what was communicated to me during the sales process. The contract and credit report reflect neither the $ XXXX price I was told nor the XXXX cars I wanted. 
XXXX Incorrect Loan Amount : The loan amount of $ XXXX is not only higher than I was told I qualified for, but it also does not reflect the $ XXXX car that I was led to believe was the correct amount. I request that this loan be canceled, and the contract be removed from my credit report. 
XXXX False Repossession Notice : XXXX XXXX issued a false repossession notice, stating my vehicle was being repossessed for non-payment. This claim is completely false, as I have always made my payments on time. My credit report clearly reflects involuntary surrender, not repossession. This misrepresentation further misleads my credit history. 
XXXX Unsigned Certified Letter and Falsified Documentation : XXXX XXXX emailed me a certified letter claiming I owed a balance after the sale of my car. I never received this letter, and the letter they sent was unsigned, which does not comply with legal standards. They also sent a blank certified letter, which is a deliberate attempt to falsify evidence of delivery. 
XXXX Incorrect Payment History : The payment history reflects XXXX % on-time payments, yet the account is reported as XXXX  days late. This conflicting information must be corrected. 
XXXX XXXX XXXX XXXX : The account is marked as closed, yet it still reflects an outstanding balance of {$9800.00}, with no final resolution. The account should reflect paid, settled, or charged off, not an active balance with no resolution. 
XXXX XXXX XXXX Codes : The report lists Warning instead of the proper reporting codes, which is non-standard and misleading for credit reporting purposes. This must be corrected. 

Requested Resolution : XXXX cancellation of the contract and removal of this account from my credit report, as the contract was based on misleading and false information. 
Refund of all payments made, including the {$1000.00} down payment, as the terms and loan amount were misrepresented to me. 
Investigation into the fraudulent repossession notice and false documentation provided by XXXX XXXX, including the unsigned certified letter. 
Correction of my credit report to remove this account or correct the inaccurate loan amount

Company response to consumer: Closed with explanation