vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2026-05-22 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Can't close your account
Company: Imprint Payments, Inc.
State: CA

Complaint narrative:
The dates go back to the beginning and this is an estimate. I cant remember specifically because Ive deleted phone numbers on my log. Today is XX/XX/year>, so go back maybe XXXX days to the XXXX I knew I had to get gas on my in my car through the other card that I had that was working at the time so maybe it was XX/XX/XXXX and every day since then, including today. Multiple calls were made on those last couple of days when the XXXX XXXX XXXX was functioning and I was able to speak with a live agent She kept giving the same canned responses of the card will get there or we can get you a new one and I didnt really get the information. I need it because I didnt understand why we didnt all get cards well in advance XXXX XXXX has come and now you cant talk to a live agent. I dont operate that way. This is like by the seat of your pants and I dont do that in anything I do. Its leaving me open to XXXX and Ive had that happen to me a lot in the past.

Company response to consumer: Untimely response
Consumer complaint received 2026-05-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: Imprint Payments, Inc.
State: PA

Complaint narrative:
I get a screen that states : Add payment method Credit card When I try to do this I get a message saying that I cant add a new payment method

Company response to consumer: Untimely response
Consumer complaint received 2026-05-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Law Offices of Les Zieve
State: CA

Complaint narrative:
This correspondence serves as a formal Cease and Desist demand regarding the Notice to Quit dated XX/XX/year> concerning the property located at XXXX XXXX XXXX XXXX, XXXX XXXX, California XXXX. Your Notice asserts that the property was sold in accordance with California Civil Code 2924 and demands surrender of possession pursuant to California Code of Civil Procedure 1161a. However, substantial and unresolved disputes remain concerning the underlying foreclosure process, the alleged transfer of title, foreclosure notice procedures, trustee conduct, posting activity, servicing irregularities, force-placed insurance practices, accounting disputes, and the legitimacy of the alleged foreclosure sale itself. Be advised that this correspondence shall not be construed as an admission of the validity of the alleged foreclosure, debt, sale, transfer of title, ownership claim, tenancy classification, or possession rights asserted by any party. All claims, defenses, objections, remedies, and rights are expressly reserved without waiver. Please see attached documentation and referenced complaints for additional context and supporting information. Additional References : CFPB Complaint Nos. XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX FTC Report XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX Complaint Nos. XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2026-06-01 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Problem with customer service — 
Company: RENASANT CORPORATION
State: GA

Complaint narrative:
I went into The Renasant Bank located at located at XXXX XXXX XXXX, XXXX, Ga XXXX on Friday XX/XX/year> approximately around XXXX or XXXXXXXX XXXX. I went inside this branch because it was closer to where I was doing a business deal. Upon arrival, I was speaking with XXXX XXXX about a cashiers check. XXXX proceeded to get everything ready and done for me. However, after she walks over to XXXX XXXX a bank employee, he starts to go on a rant about how he personally feels about me making the cashier check withdrawal. He specifically stated I personally feel like this isnt right and do to the substantial amount of money XXXX dont feel like this is a good idea. After being told several times by others to proceed with my transaction he went into my account and put another hold on a government issued check that was in my account. He was very rude and his attitude and actions were disgraceful and disgusting. I was told on Thursday, XX/XX/year> by XXXX at the other branch located at XXXX XXXX XXXX XXXX, XXXX, Ga XXXX that my funds were available and I could come into the branch. However, I chose to wait until the next day which was Friday and entered a different branch location. This is the perfect example of Banking While XXXX I was racially profiled by XXXX XXXX. He stated numerous times how he personally felt that I shouldnt be making a withdrawal due to his personal beliefs. I was treated very unfairly. I was very embarrassed and emotionally scarred. XXXX also be making a complaint with the bank location itself with someone whos in a higher position than XXXX XXXX. The branch manager was on vacation at the time and wasnt present. The regional branch manager for that location proceeded to question how and why I received those kind of funds from the XXXX Treasury Department as if I had committed a crime. I presented all paperwork by email to them. This should not have happened to me. I have documents but my personal information is on these documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-30 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble getting information about the card
Company: U.S. BANCORP
State: TX

Complaint narrative:
I found a XXXX XXXX debit card that I received as a gift, so there is no receipt. I tried to go to prepaidgiftbalance.com to activate the card and check the balance, but it tells me that the card can not be found. I do not know where this card was purchased nor do I have a reciept, so I can not go back to see if they did something incorrectly on their end. I also tried on the prepaid website to submit an issue so that they could contact me since you can not contact them, and because the card info wont pull in their system, I can not submit a request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
I am filing a complaint regarding Citibank 's handling of a dispute involving a merchant that accepted payment, failed to provide merchandise, canceled the order, and failed to issue the promised refund. On XX/XX/year>, I purchased a XXXXXXXX XXXX XXXX XXXXXXXX tablet from XXXX XXXX XXXXor {$410.00} using my Best Buy Citi XXXX card. After tracking showed no shipment activity, I contacted the merchant. On XX/XX/year>, the merchant informed me in writing that the item was out of stock, canceled the order, and specifically stated that my payment would be refunded. The refund was never issued. I followed up on XX/XX/year>, requesting confirmation and documentation of the refund. The merchant again confirmed the order had been canceled but did not provide proof of refund and no refund was ever received. I disputed the charge with Citibank and provided documentation showing : The merchant could not fulfill the order ; The merchant canceled the transaction ; The merchant promised a refund ; The refund was never provided. Citibank denied my dispute, apparently because the original transaction was authorized by me. However, I am not alleging unauthorized use of my card. My complaint concerns a merchant 's failure to provide merchandise and failure to issue a promised refund.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-28 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: FIRST FINANCIAL BANCORP
State: KY

Complaint narrative:
b"I was scammed by a company, XXXX XXXX supposedly in XXXX XXXX XXXX for XXXX XXXX XXXX dollars. this happened on XXXX XXXX XXXX I was sending money on a wire transfer for my husband, XXXX XXXX from my bank in XXXX XXXX XXXX XXXX (first financial bank) XXXX, phone. I put cash in my account and wired this amount to a bank I believed to be in XXXX XXXX XXXX it was not , it went to a bank first bank, now owned by pic I believe. it went to XXXX XXXX I found out on the XXXX (due to XXXX XXXX XXXX XXXX XXXX XXXX bank was closed). I was to send an additional XXXX XXXX XXXX as a final deposit to have a skid steer and excavator delivered to XXXX. the remainder was to be financed, thru them. I noticed a discrepancy in a photo that was sent to myself, of the equipment loaded to be sent to XXXX. it was of a XXXX skid steer, and we were getting a XXXX model skid steer. when I called them on Tuesday, the XXXX, I started getting a runaround. (all emails kept). I refused to send any more money, and took it upon myself to XXXX the address, and called a neighbor that I say on XXXX XXXX. she informed me she had gotten several call in the recent days, and several others were scammed. I then talked with the sherriffs office in XXXX XXXX and he did me a police report. I then went to the local XXXX XXXX sheriffs office (XXXXXXXX XXXX XXXX officer) and he also did me a report. I took all to the bank again, as they asked. Nothing has been done to date XXXX XXXX XXXX, at XXXX pm. I have reached out to First Bank XXXX XXXX, and they said all my bank had to to do was send a hold harmless, but I cannot get my bank to even call me back. the local banker , does take my information, but there is some sort of disconnect between the fraud department and the local bank. this is a tremendous amount of money for me to lose, I feel like I need help. I have the guy who is the scammer recorded, saying the would refund me the money but that is not happening, and the bank in XXXX, said my bank, first financial is dropping the ball. where can I get help. I have don't two police reports, I have don e a Federal Trade Commission complaint, a complaint with the internet section of the FBI, and now I am asking for you to help me. thank you. XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CCS Financial Services, Inc.
State: NC

Complaint narrative:
CREDIT COLL is falsely reporting on my credit. I have never had any accounts with them. Per my research CREDIT COLL is a debt collector. They are falsely reporting on my credit!! Account number is # XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CCS Financial Services, Inc.
State: PA

Complaint narrative:
CREDIT COLL is falsely reporting on my credit. I have never had any accounts with them. Per my research CREDIT COLL is a debt collector. They are falsely reporting on my credit!! Account number is # XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-28 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CCS Financial Services, Inc.
State: CA

Complaint narrative:
I am requesting validation of the alleged debt referenced in your recent communication, including the original creditor, the total amount owed, documents proving my responsibility for the debt, and proof that your company is authorized to collect it.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CCS Financial Services, Inc.
State: GA

Complaint narrative:
CREDIT COLLECTION SERV is falsely reporting on my credit. I have never had any accounts with them. Per my research CREDIT COLLECTION SERV is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CCS Financial Services, Inc.
State: PA

Complaint narrative:
CREDIT COLLECTIONS is falsely reporting on my credit. I have never had any accounts with them. Per my research CREDIT COLLECTIONS is a debt collector. They are falsely reporting on my credit!! Account number is # XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Block, Inc.
State: IL

Complaint narrative:
I reached out to XXXX XXXX three months ago Letting them know that someone opened XXXX in my name and it was not me. Now I dont have the ability to use XXXX because of this. My bank wants me to try the merchant first.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: Block, Inc.
State: FL

Complaint narrative:
I am submitting this complaint to the Consumer Financial Protection Bureau because I believe my circumstances and attempts to resolve this matter have not been adequately considered. I fell behind on my XXXX payments due to financial hardship resulting from XXXX and the recovery period that followed. During that time, I experienced a loss of income and increased medical and living expenses, making it difficult to meet all of my financial obligations. This hardship was temporary but had a significant impact on my ability to make payments on schedule. I have made efforts to address the situation and seek assistance ; however, I am requesting the CFPB 's assistance to ensure that my concerns are reviewed fairly and that I am given a reasonable opportunity to resolve the account. My goal is not to avoid responsibility for the debt, but rather to seek a fair resolution that takes into account the financial hardship I experienced due to a medical situation beyond my control. I respectfully request that this matter be investigated and that any available hardship accommodations, payment options, or other appropriate remedies be considered.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-06-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: ALLY FINANCIAL INC.
State: NV

Complaint narrative:
XX/XX/scrub>XXXX XXXX XXXX XXXXXXXX I contacted Ally bank because my online auto loan account locked for no reason Ally bank sent me another customer 's password reset link due to a severe system error I clinked the link before realizing it was wrong which gave me another customer 's private auto loan detail so I checked email they sent me it was not under my name My own profile is now completely locked out, meaning my private vehicle data bank info, home address, ,VIN are exposed to a stranger Ally customer service not helping me at all or escalate this data breach. I need an immediate profile unmerge, confirmation that my data is secure, and access restored my account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: AMERICAN EXPRESS COMPANY
State: CA

Complaint narrative:
American Exspress blocked me from accessing my account or refuses to acknowledge change of address as well making it very difficult for me to manage my account causing me to request closer of this account as well fraudulently reporting in accurate info to the credit bureaus

Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-27 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Arcon Credit Solutions LLC
State: IL

Complaint narrative:
On XX/XX/year> I was contacted by XXXX at archon credit solutions. He told me I only had a short time to pay, asking how I pay my bills, also snooping at personal details of my credit report including my " authorized user card '' also with its credit limit and what the current balance of it is, saying I need to use it to pay off the debt or it will go through legal proceedings. Said company archon credit solutions, did not have my express consent to look at anything on my credit report, especially balances and user status.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-06-01 00:00:00
Product: Student loan — Private student loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Ascent Holding Co
State: HI

Complaint narrative:
I am submitting a complaint regarding inaccurate credit reporting and an inadequate investigation by Ascent Funding related to a reported 30-day late payment on my account. I enrolled in an educational program ( XXXX ) in XX/XX/XXXX and began participation in the program. The program later ceased operations and closed in XX/XX/XXXX, resulting in a loss of continued access to the services that were part of the original educational enrollment. My account was subsequently reported as 30 days past due based on a payment due date of XX/XX/XXXX. I dispute the accuracy of this reporting and believe the account was not delinquent for 30 days at the time it was furnished to credit reporting agencies. I initially disputed this issue with the company and requested clarification of the exact date used to determine the 30-day delinquency status, the payment ledger used in their calculation, and documentation showing how the reporting was verified. The company responded that the information was verified as accurate but did not provide any supporting documentation, specific dates, or payment ledger details to substantiate their determination. I requested a reinvestigation and correction of the reporting ; however, the company later closed the dispute and reiterated that no correction was warranted and that no new information had been provided. As a result, the 30-day late payment continues to be reported on my credit file, negatively impacting my credit score. I believe the investigation did not adequately address the dispute or provide sufficient verification of the reported delinquency. I am requesting a review of whether proper investigation procedures were followed and whether the reported information is fully accurate and properly substantiated.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2026-05-28 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Capio Partners, LLC
State: TX

Complaint narrative:
XXXX XXXX XXXX RE : FORMAL REQUEST FOR DEBT VALIDATION To Whom It May Concern, I am writing in response to your alleged collection account and your attempt to collect a debt that you claim I owe. This letter serves as a formal request for validation of the alleged debt pursuant to my rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g. I dispute this alleged debt in its entirety and request that you provide competent evidence that I have any legal obligation to pay your company. Until you provide proper validation, you must cease all collection activity and reporting of this account to any consumer reporting agencies. Please provide the following documentation and information : 1. The original signed contract or agreement bearing my signature showing that I agreed to assume this debt. 2. The name and address of the original creditor. 3. The complete account history, including all charges, payments, fees, and adjustments. 4. Proof that XXXX XXXX XXXX has legal standing and authorization to collect this alleged debt. 5. Documentation showing that the alleged debt was legally assigned or transferred to your company. 6. The date of first delinquency and the date the account allegedly became due. 7. Verification that the amount being reported is accurate and complies with all applicable federal and state laws. 8. Copies of any judgments, if applicable. 9. Proof that your company is licensed and authorized to collect debts in the State of Texas.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2026-05-28 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Capio Partners, LLC
State: FL

Complaint narrative:
The information is inaccurate because I have no knowledge of this account. Asked to please verify the account or remove it from my credit file under the fair credit reporting act

Company response to consumer: Closed with non-monetary relief