Consumer complaint received 2025-05-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: IA

Complaint narrative:
On XX/XX/scrub> 2025, Chase Bank restricted my bank account and closed it on XX/XX/scrub> 2025 because they needed to confirm that I was the one who opened it, on XX/XX/scrub> 2025 I went to a branch in XXXX XXXX, with various forms of identification, such as my XXXX XXXX ID, my driver 's license, my physical social security card and the customer service subject told me that it was not enough that I had to show him my passport, which is extremely difficult for me since I am. I do not have a passport and in the United States there is no embassy of my country due to diplomatic problems, I explained and he also did not want to validate my information, the branch is located at XXXX XXXX XXXXXXXX XXXX XXXX XXXX IA XXXX, for this reason and reason I resort to this way to help me solve my problem and chase customer service many times and they have not helped me, I only ask that my check be sent to me for the sum of XXXX, have I correctly provided Verification data, as card such number, my social number, my number, security number, number of TLFs affiliated with the account, date of birth, account-affiliated address and I still receive no response or solution to my problem. 
Previously I made a complaint which I was given a response via chat of this application, when reviewing the document I was told to call a TLF number XXXX and state the case number XXXX In doing so I was told that a person handling this case was responsible for giving me an answer, that person I call then it was a woman who maintained communication but I do not speak XXXX and I XXXX XXXXXXXXOn XX/XX/year>2025, Chase Bank restricted my bank account and closed it on XX/XX/scrub> 2025 because they needed to confirm that I was the one who opened it, on XX/XX/scrub>, 2025 I went to a branch in XXXX XXXX , with various forms of identification, such as my XXXX XXXX  ID , my driver 's license, my physical social security card and the customer service subject told me that it was not enough that I had to show him my passport, which is extremely difficult for me since I am. I do not have a passport and in the United States there is no embassy of my country due to diplomatic problems, I explained and he also did not want to validate my information, the branch is located at XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, IA XXXX, for this reason and reason I resort to this way to help me solve my problem and chase customer service many times and they have not helped me, I only ask that my check be sent to me for the sum of XXXX, have I correctly provided Verification data, as card such number, my social number, my number, my number, security number, number of TLFs affiliated with the account, date of birth, account-affiliated address and I still receive no response or solution to my problem.

Previously I made a complaint which I was given a response via chat of this application, when reviewing the document I was told to call a TLF number XXXX and state the case number XXXX In so I was told that a person handling this case was responsible for giving me an answer, that person I call then it was a woman who maintained communication but I do not speak XXXX and I XXXX XXXX. 
The nearest branch of Chase Bank is 2 hours away by car from where I live, and I do not own a vehicle... It is very difficult for me to go there and more when on that occasion I make the effort and pay to be taken and the banker treated me in a discriminatory way and did not want to accept my ID and my driving license, and to make the whole process more difficult he asked me for a passport.

Company response to consumer: Closed with explanation