Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: TOYOTA MOTOR CREDIT CORPORATION
State: VA

Complaint narrative:
We had an automobile loan through Toyota Financial Services for a XXXX XXXX from the end of XXXX to the beginning of XXXX, 75 payments I believe. We had never been late on one single payment. Our plan was on auto pay so it came out automatically every month, except for the last payment, which we were completely unaware of. After noticing the last payment didn't come out automatically, we contacted Toyota Financial. They advised us that the last payment had to be made directly to them and wouldn't come out automatically so we made the payment over the phone at that time. There was a late charge accrued because we were unaware of the payment not being made automatically from our account and we were never mailed a bill either. They took off the late charge at that time because of this. Everything was up to date we were told and paid in full. A few months later, we received a voice mail stating that we had an outstanding balance of {$4.00}, ( four dollars ) which had been accruing late fees as well. We called them back again and they said they would review it and if they took away the late fees that they would send the title in the mail. And if they didn't take the late fees off, then they wouldn't send the title in the mail and we would need to call back and pay the fees. A few weeks later we received the title in the mail. So we thought all was well, we have title in hand, account fully paid up. So now our credit report shows that we have a past due amount with Toyota Financial 30 days past due, 60 days past due, 90 days past due and 120 days past due even though they removed these charges. So now our credit score has been ruined and we can't get a loan because of it. We have contacted and tried to dispute with them several times and they won't do anything about it. I don't believe this is fair to us at all. Every single payment was made on time and automatically taken out of our bank account. They did not inform us that the last payment wouldn't be taken out automatically, therefore late charges were accrued, which they said they took off and everything was paid in full and they sent us the title. The account is paid in full and closed but we still have these charges shown as past due balances on our credit report. It has lowered our score so much that we can't get a loan. I think they should be held responsible and they need to make this right. They took the charges off the account and told us our account was paid in full and we received the title so I don't know why they are showing {$4.00} as being past due. This is unfair to us as consumers, especially when we made every payment on time, every time. I think they need to make this right and fair by removing this from our credit report immediately and reporting it to the credit bureau as such immediately so that our credit score will show accordingly. We are only asking for them to do what is right and fair.

Company response to consumer: Closed with monetary relief