Consumer complaint received 2024-01-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: DISCOVER BANK
State: MA

Complaint narrative:
On XX/XX/year>, I opened two accounts, the Smart Advantage Account and the Relationship Plus Money Market, with XXXX through their website ( Accounts and account number shown as Attachment 3 and 4 ). I followed the instructions and proceeded to transfer the initial deposits into the accounts. Using my Discover account detailsspecifically the routing number and account numberI made two distinct transactions : a {$25.00} deposit into the Smart Advantage account and a {$25000.00} deposit into the Relationship Plus Money Market account through the XXXX website ( Transaction in Discover shown as Attachment 5 ). However, on XX/XX/year>, I received notifications from XXXX stating they encountered difficulties funding my newly opened accounts and decided to refund ( Email from XXXX shown as Attachment XXXX ). However, I only received the {$25.00} deposit reflected in my Discover account. The {$25000.00} intended for the Relationship Plus Money Market account did not appear. Despite numerous attempts to resolve this issue by contacting XXXX, I have not received a satisfactory resolution. After submitting a complaint in CFPB to XXXX, I finally received their response on XX/XX/year>. BMO informed me that their vendor, XXXX, holds the funds, and they advised that Discover 's ACH department should request a debit return ( Response from XXXX shown as Attachment XXXX ). 

Following a complaint filed with the CFPB against Discover on XX/XX/year>, I received a response from Discover today stating that they reached out to XXXX. However, they conveyed they are unable to retrieve the funds from XXXX due to XXXX requiring information from XXXX Bank ; as XXXX Bank had initiated the original ACH withdrawal and the return ( Response from Discover shown as Attachment XXXX ). Its essential to note that XXXX communicated with XXXX on XX/XX/year>, instructing me to request Discover to reach out to XXXX. However, Discover has now redirected me to request XXXX to reach out to XXXX. This situation falls into an endless loop, leaving me in a hopeless situation where XXXX continues to hold my funds without resolution. 

The situation has become increasingly convoluted, with conflicting responses from XXXX and Discover. I request Discover to provide detailed processes undertaken in their communication with XXXX. This includes Discovers inquiries and XXXX 's detailed responses and instructions in all communications. Meanwhile, I have submitted complaints against both XXXX and XXXX today, and simultaneously, I urgently request Discover 's assistance in working collaboratively with BMO and XXXX to resolve this matter promptly and retrieve my funds. 

This financial situation has made my life a mess as I need to use the {$25000.00} to pay my rent and groceries. Therefore, I seek the CFPB 's assistance in facilitating a resolution to retrieve the missing {$25000.00}, along with any accrued interests, which have been outstanding for over four months.

Company response to consumer: Closed with explanation