Consumer complaint received 2026-06-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: SOFI TECHNOLOGIES, INC.
State: GA

Complaint narrative:
CFPB Complaint Summary SoFi XXXX Account Fraud and Unauthorized Liquidation I am filing this complaint regarding unauthorized access to my SoFi investment account and the resulting unauthorized liquidation of my securities holdings. On or about XX/XX/year>, an unknown third party gained access to my SoFi account and sold all securities held in my investment portfolio without my knowledge or authorization. The proceeds from these unauthorized sales were transferred into my SoFi holding/cash account. I subsequently learned that an attempt was made to transfer these funds out of my account to an external account ending in # # # #. Fortunately, the transfer was not successfully completed, and the funds remained within my SoFi account. However, because my investment positions were liquidated, I was involuntarily removed from the market and suffered the loss of potential gains and appreciation that would have occurred had my positions remained invested. This activity was entirely unauthorized. I did not authorize the sale of any securities, the transfer of funds to a holding account, or any attempted transfer to an external account. I have previously been the victim of a broader identity theft and account compromise incident affecting multiple financial accounts and services. As part of that incident, unauthorized parties gained access to financial accounts and attempted to move funds without my authorization. The activity on my SoFi account is consistent with the same pattern of fraud. I am requesting that SoFi : 1. Conduct a complete fraud investigation. 2. Provide all records related to the unauthorized access, including IP addresses, device fingerprints, login records, account changes, liquidation records, ACH transfer records, and beneficiary information associated with the external account ending in XXXX. 3. Restore me to the financial position I would have occupied had the unauthorized liquidation not occurred, including compensation for lost market appreciation resulting from the unauthorized sale of my securities. 4. Provide a written explanation of their findings and the basis for any determination regarding liability. 5. Preserve all records, logs, communications, and electronic evidence related to this matter from XX/XX/year> through XX/XX/year>. I believe SoFi has a duty to investigate this unauthorized activity thoroughly and to make me whole for losses resulting from transactions that I did not authorize. Requested Resolution : CFPB Complaint Summary SoFi XXXX Account Fraud and Unauthorized Liquidation I am filing this complaint regarding unauthorized access to my SoFi investment account and the resulting unauthorized liquidation of my securities holdings. On or about XX/XX/year>, an unknown third party gained access to my SoFi account and sold all securities held in my investment portfolio without my knowledge or authorization. The proceeds from these unauthorized sales were transferred into my SoFi holding/cash account. I subsequently learned that an attempt was made to transfer these funds out of my account to an external account ending in # # # #. Fortunately, the transfer was not successfully completed, and the funds remained within my SoFi account. However, because my investment positions were liquidated, I was involuntarily removed from the market and suffered the loss of potential gains and appreciation that would have occurred had my positions remained invested. This activity was entirely unauthorized. I did not authorize the sale of any securities, the transfer of funds to a holding account, or any attempted transfer to an external account. I have previously been the victim of a broader identity theft and account compromise incident affecting multiple financial accounts and services. As part of that incident, unauthorized parties gained access to financial accounts and attempted to move funds without my authorization. The activity on my SoFi account is consistent with the same pattern of fraud. I am requesting that SoFi : 1. Conduct a complete fraud investigation. 2. Provide all records related to the unauthorized access, including IP addresses, device fingerprints, login records, account changes, liquidation records, ACH transfer records, and beneficiary information associated with the external account ending in XXXX. 3. Restore me to the financial position I would have occupied had the unauthorized liquidation not occurred, including compensation for lost market appreciation resulting from the unauthorized sale of my securities. 4. Provide a written explanation of their findings and the basis for any determination regarding liability. 5. Preserve all records, logs, communications, and electronic evidence related to this matter from XX/XX/year> through XX/XX/year>. I believe XXXX has a duty to investigate this unauthorized activity thoroughly and to make me whole for losses resulting from transactions that I did not authorize.

Company response to consumer: Closed with explanation