Consumer complaint received 2025-01-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Dear Dispute Department, I am writing to formally dispute the continued reporting of the XXXX XXXX XXXX ( XXXX ) account, listed under Account Number XXXX, on my credit report. Despite numerous disputes and requests for proper validation and verification, the account remains improperly reported. This lack of resolution violates my rights under the Fair Credit Reporting Act ( FCRA ), related laws, and relevant legal precedents. Additionally, I must bring attention to the recent Consumer Financial Protection Bureau ( CFPB ) lawsuit against Experian for similar systemic failures in handling consumer disputes. 

Key Issues and Legal Violations Failure to Verify the Account Despite multiple disputes and requests for documentation, including the original signed agreement, proof of ownership, and a detailed payment history, no sufficient evidence has been provided. 
Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), you are required to conduct a reasonable reinvestigation of disputed information and provide documentation to verify its accuracy.

The failure to provide the requested information constitutes non-compliance with the FCRA and delays the resolution of my dispute. 
Improper Reporting and Re-Aging of Debt XXXX XXXX XXXX has confirmed that this account was transferred to XXXX XXXX, which effectively means they no longer own the debt. As such, they lack the permissible purpose under 15 U.S.C. 1681b to continue reporting this account.

Despite Nissans acknowledgment, the account continues to report as a charge-off with a monthly update, creating the false impression of ongoing derogatory activity. This is an example of improper re-aging, violating FCRA 1681e ( b ).

Failure to Remove Unverifiable Information Under 15 U.S.C. 1681i ( a ) ( XXXX ), any information that can not be verified must be deleted from the consumers credit file. Since neither XXXX XXXX XXXX XXXX [ Credit Reporting Agency Name ] has provided proper verification or documentation, the account should be removed immediately.

Lack of

a 1099-C Form and Tax Implications Nissans failure to issue a 1099-C form for a charged-off debt violates IRS regulations under 26 U.S.C. 6050P. Once a debt is charged off and canceled, the balance should be updated to {$0.00}, and I, as the consumer, no longer owe the amount. Reporting a balance without issuing a 1099-C creates an inaccurate and misleading report.

CFPB Lawsuit Against Experian The CFPB recently filed a lawsuit against Experian for systemic violations of the FCRA, including failure to thoroughly investigate consumer disputes, reliance on inaccurate information from furnishers, and improper reinsertion of deleted errors. 
The CFPB highlighted that Experian failed to take reasonable steps to verify disputed information, leading to widespread inaccuracies on credit reports. This mirrors your mishandling of my dispute, as Experian has failed to provide documentation or properly reinvestigate the XXXX account, despite clear evidence of inaccuracies. 
Legal Precedents Supporting My Case XXXX XXXX XXXX XXXX XXXX, XXXX ( 2018 ) : The court ruled that CRAs must conduct a reasonable investigation into consumer disputes and can not rely solely on information from furnishers. 
XXXX v. XXXX XXXX XXXX, XXXX ( 2018 ) : If a CRA can not verify disputed information within the statutory period, it must delete or correct the inaccurate information. 
Request for Action I request that you immediately take the following actions : Remove the Account : Delete the XXXX XXXX XXXX account from my credit report due to its unverifiable and inaccurate status. 
Provide Validation Documents : If you claim the account has been verified, provide the following documents : The original signed agreement between myself and XXXX XXXX XXXX. 
Detailed payment history and accounting records showing how the balance was calculated. 
Proof of ownership of the debt and any transfer agreements to XXXX XXXX. 
Explanation of Verification : Provide the following details : Who at XXXX XXXX XXXX or XXXX XXXX you contacted during the verification process. 
The specific information provided to verify the accounts accuracy. 
Why no supporting documentation has been provided to me despite multiple requests. 
Notice of Legal Violations Your continued failure to address this dispute properly constitutes the following violations : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to conduct a reasonable reinvestigation and provide proper documentation.

15 U.S.C. 1681e ( b ) : Failure to ensure the maximum possible accuracy of information.

15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : Failure to remove unverifiable information.

15 U.S.C. 1681b : Reporting a debt without permissible purpose after Nissans acknowledgment of transfer.

26 U.S.C. 6050P : Nissans failure to issue a 1099-C for a charged-off debt over {$600.00}.

Legal Action and Escalation If these issues are not resolved immediately, I will : File formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) for your failure to comply with federal law.

Pursue legal remedies under 15 U.S.C. 1681n and 15 U.S.C. 1681o for willful and negligent violations of the FCRA. 
Seek damages for financial and emotional harm caused by the continued reporting of this inaccurate and unverifiable account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation