Consumer complaint received 2024-11-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I opened a new card with XXXX XXXX  for the purpose of balance transfer during a financial hardship. And initial form filled out, they rejected ( XX/XX/XXXX ) and never told me I called to follow up and they said that something was not correct and that I had to wait for the physical card to come in the mail to start a transfer. I waited for the card, then called again when putting through another transfer request that they verified all the info was correct and say it processed on XX/XX/XXXX. 
Then, I called to check AGAIN because there wasn't anything happening on my end. They told me I had to wait even longer because they could not process the wire transfer and had to do a check instead! They never spoke with me verifying this information, and kept me in the dark! This was after telling me there would not be any problem with having this completed by the XX/XX/XXXX deadline for interest on the account i needed to pay off. 
On XX/XX/XXXX I spoke with a supervisor for chase who was bad on the phone giving me the run around and promising me she would escalate the issue and have the calls reviewed for what information I was actually given and that I had to wait until XXXX XXXX to call for more information since the XXXX date of the hardcopy check would have been XXXX XXXX. She said in the meantime the investigation team would contact me that did not ever occur. This entire time There was an {$11000.00} balance on the new freedom chase card with no money ever going anywhere else. 
It is now XXXX. I still have {$11000.00} on the XXXX XXXX account and {$11000.00} check missing. I was on the phone with a chase supervisor and he is also giving the run around- many holds and repeating information that is not helpful. He is telling me now that it was incorrect to have a credit card number and my personal bank info.. even though I called to check with the second inquiry due to the first being rejected!! I have called them every time for help guidance and at times escalation, the man XXXX on with now says the XXXX call was never escalated!!! 
I am telling him to put a STOP PAYMENT on this missing check and he is giving me a hard time. 
I spoke with both XXXX XXXX AND XXXX XXXX and neither have any record of any contact with Chase regarding my accounts. I now owe someone else {$11000.00} I had to borrow to avoid the XXXX XXXX fee that I can not afford!! 
Now he is asking for the XXXX XXXX XXXX address to stop the account, I needed help to even FIND the XXXX  address and he guided me to find a paper statement. Now I am being told it will take up to another XXXX  days for this stop payment to go through and they will not be able to update me until then or if it goes through. This means I still owe {$11000.00} to someone and they still have me as owing chase {$11000.00}. I also have not been provided with any information about escalation or call transcripts/recordings. This is insane. PLEASE HELP ME!!!! They are rolling their eyes while I trusted them with proper guidance and to handle this! 
After asking multiple times in a row on this call, the gentleman XXXX says after more investigation, I was able to find the complaint case number. I am going to cry this is absurd. Escalation case number is XXXX. 
After the check is stopped then what?! How will I pay this other person?! I did a balance transfer to have the ability to pay over an extended time and not accrue interest on the other account!! Why is Chase doing this to me???? Help please!

Company response to consumer: Closed with explanation