Consumer complaint received 2023-10-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: AZ

Complaint narrative:
We had a warranty claim that the service provider did not repair correctly. Below is the timeline. Apple Card credit card did nothing to resolve the issue. 

Hello XXXX XXXX Im emailing you per our recent conversation with a breakdown of the HVAC issues at your property last summer, specifically pertaining to the work completed by XXXX XXXX XXXX. 

XXXX XXXX XXXX XXXX was initially assigned to the claim. They went out to the property and marked the claim as completed as of XX/XX/2022. No details were provided in regards to any work completed at this time. They went out on this same work order again on XXXX  and once again marked it as complete. 

XXXX XXXXXXXX XXXX XXXX was sent a recall to go out to the property. They went out on XXXX  and turned in a report advising the condenser at the property needed to be replaced. A XXXX XXXX XXXX and XXXX XXXX were ordered at this time based on the report turned in and XXXX XXXX XXXX advised due to modifications and other costs not covered by the contract you as the home owner would {$890.00} to complete the work. 

XXXX  received confirmation from XXXX XXXX XXXX advising the condenser replacement for this unit at the property was complete but they are still working on the replacement needed for the other XXXX unit at the property. 

XX/XX/ Issues with unit after new condenser installed FACT XXXX was assigned to review the situation. Found that the condenser installed was incorrect it was straight cool and needed heat pump condenser advised that the condenser and Air handler needed replaced. 

XXXX XXXX XXXX XXXX XXXX assigned as there was a lot of back and forth with FACT XXXX about costs and getting report. It took some time to locate proper equipment but XXXX XXXX was able to replace the unit with the correct equipment. 

XXXX  received confirmation claim complete. 

Thank you! 

XXXX XXXX Sales Support Team XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hours : M-F XXXX to XXXX MTN XXXX A member of the XXXX XXXX XXXX XXXX family of companies | XXXX XXXX XXXX ****************************************************************************************** This message may contain confidential or proprietary information intended only for the use of the addressee ( s ) named above or may contain information that is legally privileged. If you are not the intended addressee, or the person responsible for delivering it to the intended addressee, you are hereby notified that reading, disseminating, distributing or copying this message is strictly prohibited. If you have received this message by mistake, please immediately notify us by replying to the message and delete the original message and any copies immediately thereafter. 

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Thank you.~ ****************************************************************************************** XXXX

Company response to consumer: Closed with monetary relief