Consumer complaint received 2016-05-03 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
This home was purchased in 2005 before mortgage regulations were changed for predatory mortgage practices. This mortgage was and is a " predator '' mortgage. 

I have had XXXX different mortgages in the past 15 years. All of the mortgage companies ( with the exception of NationStar Mtg. ) helped me to re-fi my " interest only '' loans into regular conventional loans when the market crashed. All of the other Mortgage Companies knew those mortgage terms were under great scrutiny by the Federal Government and they knew the terms of those old mortgages were not fair and were not conducive to long term success with the people that unwittingly signed up for them. I was one of those people. All of my other mortgages were successfully kept current until the terms of those mortgages were sold and/or paid off. The only mortgage that was not re-financed was this one. 

I have been trying for years ( literally ) to get this mortgage re-financed into terms that would be successful for the long term benefit of all parties. Unfortunately, NationStar Mortgage was not willing to change the terms of this loan. I have contacted NationStar, over and over, for years now, trying to re-finance this loan as I knew that it was destined to eventually become unmanageable. That day has come. This mortgage was no longer a viable option for me to keep this property. 

I entered NationStar 's DIL program so that I could successfully return the home to the lender. I was told that the tenants that were in place could stay throughout the process, since they were paying the majority of the payment. Then, I get a call one night from my DIL agent telling me that the house needed to be vacant IMMEDIATELY in order to continue in the program. I informed the tenants that they needed to leave. These were XXXX XXXX renters and were being subsidized by the State of Virginia. The tenants called their case worker and told her what was going on. The next day I got a call from their case worker telling me that I will be sued to the fullest extent of the law, along with the mortgage company ( NationStar ) for breach of contract. She said that I was required to give the tenants a 60 day notice, which I gave them that day. In the mean time, they were looking for and found a home to move to. They had signed a lease with their new Landlord and were in the process of moving when I received a letter in the mail from NationStar, stating that I had been " failed '' from the DIL program. 

I was devastated knowing that I had no possibility of making a nearly {$2000.00} a month payment on my own. I was also not able to find a new tenant since I live XXXX miles away from this property. I called my attorney and we decided that the best course of action was NOT to force foreclosure on the bank. We would just sign the property back over. My fight was all gone and I knew it was all over. I saw the inevitable outcome of trying to keep the home was not going to work. I am not going to continue throwing away money and losing sleep over this anymore. 

My Parents taught me growing up that if I could not afford something, I could n't own it. I can no longer afford this mortgage or this home, so I have signed it back over to NationStar as a last resort. It greatly pains me that this has happened. I wanted to keep this loan and home and eventually sell it like I did with my other homes, but time ran out. At this point, the mortgage is unsustainable for me. 

I respectfully ask that they accept my actions and take the home back and release the lien against it. I have nothing left to give other than the collateral ( the home ) for which the loan was based. I have lost over XXXX including a nearly XXXX down payment and have paid over XXXX in Mortgage Insurance since 2005. NationStar and its " investors '' have made a ton of money on this home. The only loser is me. PLEASE HELP!!!!!!!!

Company response to consumer: Closed with explanation