Consumer complaint received 2026-06-01 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA

Complaint narrative:
I am the owner of XXXX XXXX XXXX In XX/XX/XXXX, I sent a {$5000.00} business check ( Check No. XXXX ) via XXXX XXXX XXXX XXXX XXXX from my business account ( ending XXXX ) to XXXX XXXX XXXX, a contractor in Washington , DC. The check was intercepted in the mail, materially altered, and deposited at Capital One Bank on XX/XX/XXXX into account XXXX in the name of XXXX XXXX. XXXX XXXX never received the check and has confirmed this in writing. The check was altered in at least two ways visible on its face : the payee was changed from " XXXX XXXX XXXX '' to " XXXX XXXX, '' and the issuing bank name was changed from " XXXX XXXX XXXX '' to " XXXX XXXX. '' Despite the check face showing " XXXX XXXX, '' the XXXX line at the bottom identifies it as a XXXX XXXX XXXX instrument. This is a clear, mechanically detectable discrepancy that Capital One should have caught at the point of deposit. XXXX XXXX XXXX confirmed that Capital One was the Bank of First Deposit. XXXX XXXX XXXX submitted a breach of warranty claim to Capital One on my behalf. Capital One denied that claim on timeliness grounds. The timeliness argument is not valid against me. I reported the fraud to XXXX XXXX XXXX on XX/XX/XXXX, the same day I learned of it, through the XXXX XXXX messaging system. My message stated : " They did not receive the check. Please cancel it. If the check was already cashed, please report fraud! '' Any delay in submitting the warranty affidavit to Capital One occurred within XXXX XXXX XXXX XXXX interbank claims process, which I had no visibility into or control over. Capital One 's timeliness objection should not extinguish my rights as the drawer and victim of this fraud. Under UCC 4-207, Capital One warranted that the check had not been altered and that all endorsements were genuine when it accepted the deposit. Under UCC 3-417, Capital One warranted that the instrument had not been altered when it obtained payment. Both warranties were breached. Capital One accepted a check with a forged endorsement, an altered payee name, and a fraudulent issuing bank name that contradicted the XXXX line on the same instrument. On XX/XX/XXXX, I sent Capital One a formal demand letter via certified mail ( delivered XX/XX/XXXX, tracking XXXX ) asserting claims under UCC 4-207 and 3-417 and demanding reimbursement of {$5000.00} within 30 days. That deadline has now passed. Capital One has not responded in any way. I have filed a police report with the XXXX ( XXXX ) Police Department ( Report XXXX. XXXX ), a report with the FBI Internet Crime Complaint Center ( Submission ID XXXX, filed XX/XX/XXXX ), and a report with the Federal Trade Commission ( Report No. XXXX, filed XX/XX/XXXX ). I have also filed complaints with the OCC, CFPB, and Massachusetts Attorney General against XXXX XXXX XXXX for its handling of the same matter. I am requesting that Capital One investigate the deposit of Check No. XXXX into account XXXX, take steps to recover the funds, and reimburse XXXX XXXX in the amount of {$5000.00}. Total loss : {$5000.00}.

Company response to consumer: Closed with explanation