vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-11-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — 
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
Wells Fargo Bank keeps replying as they contacted me to issues of fraud committed by them. there has been no effort just some computer generated letter as before time after time. There has been no mail contact but the same XXXX letter were working on it. 
There has been no effort to explain or justify information requested. I have also file with the US justice department and the US attorney office on documents that's been altered and forge by Wells fargo bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the accounts have nothing to do with me. I am a victim of identity theft and the account doesn't belong to me..I asked for evidence to prove the account is mine but Equifax did not provide..This error has greatly lowered my credit score..CFPB amp up and delete the account ( Original Creditor : )  XXXX asap

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Specialized Loan Servicing Holdings LLC
State: FL

Complaint narrative:
XXXX XXXX was the servicer we had been using after refied after my husband died in XXXX we refinxed in XXXX bc we had a bother gentlemen helping us it was a XXXX XXXX loan or is its currently interest rate is 5.3 I am s XXXX  by trade and I quit at our local XXXX in XX/XX/XXXX losing my husband there and having one dr be In all the time wax just getting too much plus we had this other gentleman helping us out I worked for short time w w XXXX XXXX XXXX when we banked w XXXX XXXX XXXX XXXX I was under age to withdraw from my husbands ira I asked them to withdraw correct taves they did not but wouldnt accept responbiliy as a result I was hit w a XXXX back tax for XXXX and XXXX in XXXX thd othrt gentleman got w tax lawyer to get us deemed uncollectabled the lien falls off in XXXX. We here explored Bank ruptcy not an option whrb this gentleman was alive he helped a great deal he find me two families at his parish they paid in one one died a month after him we domt speak to family or community. When the other client let me know they wanted to go in a different direction my daughter called XXXX XXXX and they put us on a forebearance then it was a stretch then but we did it w a neighbor help in XXXX of XXXX we did w loan mod which right before Irma we recieved a letter stating they hat forgeton to inform us our property taxes and insurance were being raised to XXXX before my Daughert could call we found out that we were being transferred to Specialized loan serviving what a nightmwr said we were delinquent with XXXX XXXX in fact we were not, this comoagy is not good keeps taking on double paykrkts I even feel recently hud informed me that the loan had a 42 month term I know its not that long I did not trust this specialized nor did my daughter we made a oartial payments them in XXXX of XXXX but with my daughter being sick I couldnt afford to have the funds sent to that company. The dates they swear they have their forebearance is wrong it ran out in XXXX we have tried everything bc of the non currency abs tax lien Many companies have turned us down cant sell XXXX now even tried hardest hit. No foreclosure notice we would love to stay in the home into the tax lien falls off ecery time you call sls their story changes, is like to know my home is secured. We have had companies tell us they could help one was mlg not Florida another so we have explored bankruptcy not right at this point if love to be able to keep the home but refi is probably out of question.just want our home rescued from this scam completely please help us we also were targeted by synergy law didht pay then any thing

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: United PanAm Financial Corp.
State: GA

Complaint narrative:
XXXX has been non-compliant with removing the unverified account XXXX XXXX XXXX XXXX which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that XXXX XXXX XXXX XXXX was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: WA

Complaint narrative:
I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the accounts have nothing to do with me. I am a victim of identity theft and the account doesn't belong to me..I asked for evidence to prove the account is mine but Experian did not provide..This error has greatly lowered my credit score..CFPB amp up and delete the accounts : XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX , XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
Kohls Department store is reporting on my XXXX credit report incorrect information. I was never late with any payment. Ive been with Kohls since 2012 and never had a problem. It was reporting a late payment from almost 2 years ago. I immediately contacted corporate office of Kohls to discuss and rectify this incorrect information. XXXX has since corrected the problem but XXXX and XXXX have not and it is affecting my credit worthiness and credit score in a negative way. Ive disputed this numerous times and have also contacted Kohls Department store again. This should have been corrected on my reports awhile ago.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HYUNDAI CAPITAL AMERICA
State: CA

Complaint narrative:
This is the third time that thes people have processed my payments incorrectly I have advised XXXX XXXX -XXXX on several accasions to please have his people process the payments as I have set them up as ... ..They have caused me {$100.00} in overdraft fees by processing my payment early as per my conformation number XXXX with one of their customer service people. 

Please help me Thanks XXXX XXXX

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: National Credit Systems,Inc.
State: GA

Complaint narrative:
XXXXx has been non-compliant with removing the unverified account NATIONAL CREDIT SYSTEMS INC which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that NATIONAL CREDIT SYSTEMS INC was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: GA

Complaint narrative:
XXXX has been non-compliant with removing the unverified account FAIR COLLECTIONS & OUTSOURCING which has been deleted by XXXX and XXXX. XXXX  and XXXX  have both completed their research and determined that FAIR COLLECTIONS & OUTSOURCING was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX  did not send them all of the verifying evidence to confirm each account is unverified.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the accounts have nothing to do with me. I am a victim of identity theft and the account doesn't belong to me..I asked for evidence to prove the account is mine but Transunion did not provide..This error has greatly lowered my credit score..CFPB amp up and delete the accounts : XXXX XXXX XXXX   ( Original Creditor : MEDICAL ) XXXX, XXXX XXXX XXXX ( Original Creditor XXXX XXXX XXXX XXXX XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: I.Q. DATA INTERNATIONAL, INC.
State: CA

Complaint narrative:
After I won an unlawful detainer case against my previous landlord. Opposing counsel was informed of my sons XXXX XXXX and agreed he could not be held to any responsibility in this case. 8 heard nothing at all from my previous landlord or their lawyer. My phone number is as available to them and I had my mail forwarded but recieved nothing from them. On about XX/XX/XXXX. I had gone to my mailbox to get my mail and found an invoice from IQ Data international, a collection agency. One invoice had my name and I found another with my sons name on it. Both invoices were in the amount of {$12.00} XXXX. I dont feel as though I owe this information listed amount I called the collection agency to ask for the documents supporting the amount billed and to let them know that I was upset that I had no prior notice of this inflated bill and that I will dispute it. What action can I take to get this removed from me and my sons credit. The entire situation is nothing that I caused not even the eviction. How is it legal for this to happen??? Please help me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: WA

Complaint narrative:
I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the accounts have nothing to do with me. I am a victim of identity theft and the account doesn't belong to me..I asked for evidence to prove the account is mine but Equifax did not provide..This error has greatly lowered my credit score..CFPB amp up and delete the accounts XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX ( reported four times  on my credit report which is absolutely ridiculous ), XXXX XXXX XXXX ( reported three times!! ), XXXX XXXX XXXX, XXXXXXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX ( multiple entries up to 6!! )

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: WA

Complaint narrative:
please review and ENSURE your adequate and full accordance to the laws upon which govern your practice of reporting consumer credit profiles, I have been sending letters to the credit bureaus but they did not reverse the late payments up to now..Please CFPB amp up and fix the account XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
please review and ENSURE your adequate and full accordance to the laws upon which govern your practice of reporting consumer credit profiles, I have been sending letters to the credit bureaus but they did not reverse the late payments up to now..Please CFPB amp up and fix the account XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: WA

Complaint narrative:
please review and ENSURE your adequate and full accordance to the laws upon which govern your practice of reporting consumer credit profiles, I have been sending letters to the credit bureaus but they did not reverse the late payments up to now..Please CFPB amp up and fix the account XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CITIBANK, N.A.
State: WA

Complaint narrative:
Late evening of XX/XX/18 I called Citibank. After spending about 15 minutes identifying myself, I was helped by a woman in the XXXX I think. She was nice enough, but didn't have many answers. I called because CitiCard had charged me {$82.00} interest on the previous statement. Theprevious balance coming into XXXX was {$6900.00}. I had had trouble getting on line to make payments in the previous month and my interest charges were {$66.00}. I wanted to terminate the high interest charges so I called Citi and asked how much I had to pay to avoid further interest charges. I was told that all I had to do was to pay off the " new balance '', XXXX. So on the date due, XXXX XXXX, I paid {$7000.00}, thinking that I could move forward with no further finance charges. Didn't happen. And the Citibank card center lady had no explanation. When I make a sincere effort to pay the correct amount and am misinformed, I think that Citi should make it right.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Strategic Alliances, Inc.
State: GA

Complaint narrative:
XXXX  has been non-compliant with removing the unverified account XXXX XXXX XXXX XXXX XXXX which has been deleted by XXXX and XXXX. XXXX   and XXXX have both completed their research and determined that XXXX XXXX XXXX XXXX XXXX was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX  did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
XXXX has been non-compliant with removing the unverified account NAVIENT which has been deleted by XXXX  and XXXX. XXXX and XXXX  have both completed their research and determined that NAVIENT was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX  did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: United Student Aid (USA) Funds
State: GA

Complaint narrative:
XXXX has been non-compliant with removing the unverified accountUSA FUNDS which has been deleted by XXXX and XXXX. XXXX and XXXX  have both completed their research and determined that USA FUNDS was not established  by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: IN

Complaint narrative:
I am concerned about the validity and accuracy of the recent investigation done by the credit bureaus..I requested for an investigation because the accounts have nothing to do with me. I am a victim of identity theft and the account doesn't belong to me..I asked for evidence to prove the account is mine but Equifax did not provide..This error has greatly lowered my credit score..CFPB amp up and delete the accounts XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Nelnet, Inc.
State: GA

Complaint narrative:
XXXX  has been non-compliant with removing the unverified account XXXX which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that XXXX  was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation