Consumer complaint received 2018-01-18 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: MA

Complaint narrative:
the company is Ocwer, GMAC and XXXX XXXX, took a home equity out XX/XX/XXXXin XX/XX/XXXX ocwen threatened to foreclose, since then it has been XXXX all paymnets I was and am sending they sent back to my bank! they reproted things such as fire insurance to transfer to them to pay although I was paying fine, they even told the insurance company XXXX XXXX to send correspondences to XXXX XXXX my name and gave them a fax number which was thiers, I have number on file, I never knew about this till yesterday : note all of the upcoming comments and complaint, PleaseComplaint to the consumer financial Protection bureau. XXXX XXXX, Gmac, Ocwen : Defect of title, payments never being accepted all returned, unusual length of time to mediate there by causing irreparable loss of time, frustration and upset to the borrowers who as well are old and only have this income to sustain their lives in order to live, both parties XXXX and XXXX XXXX are in failing health, XXXX, XXXX and XXXX problems by XXXX XXXX age XXXX, XXXX XXXX is XXXX and just suffered a XXXX XXXX in XX/XX/XXXX. 
The start of the problems go back to XX/XX/XXXX and we have been in a minimum 16 month mediation and modification approval disapproval and then just weeks ago in one of the mediation conferences we learn that now ocwen has changed counsel causing another very upsetting delay! The XXXX have been asked to go for modification numerous time and of late turned down 3 times for approval. The costs of alleged payments by ocwen as to property taxes and insurance on the property in question has alledgedly been paid by them to the town and to XXXX XXXX, and charges of interest lawyers fees etc running the costs up another {$10000.00} to the all ready {$47000.00}. They state is due! Plus atty s fees for their attorney as well as the costs for the mediator, which it is now we are learning will be added to costs due by the XXXX, who are having a hard enough time trying to get by and pay the property taxes and town sewer! Note all te time a {$200.00} amount was taken out of the grays account to pay ocwen, but ocwen has sent all those payments back even if they were accepting them it would have at least been that much less that would have been due, I personally believe it is another tactic ocwen uses to cause more of a hardship upon the borrowers. We had even sent off a settlement figure to settle, with borrowing every dime to pay it all off for {$45000.00} within 120 days, but today XX/XX/XXXX the new counsel for ocwen, and ocwen person XXXX said no that is not acceptable and that he wanted mediation to stop and just foreclose as soon as possible that is his end goal! I have owned and worked this property since XX/XX/XXXX, it is my retirement which now is threatening that, because of the actions of ocwen! Needless to say the damage caused to our credit rating due to ocwen reporting : This has been going on since XX/XX/XXXX and has caused a great deal of harm to my credit, thereby making it that much harder to borrow money to pay them off when the time came! Copy of what has been happening to those payments since back in XX/XX/XXXX- XX/XX/XXXX to present! 
XXXX To XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX Dear XXXX XXXX, We tried to process your payment to XXXX XXXX XXXX for {$200.00} on XX/XX/XXXX, but it was returned to our processing center due to the payee 's refusal to accept the payment. The payment will be credited back to your funding account. Please allow 2 to 3 business days for the refund to post to your account. 


If you have any questions regarding this return, please work directly with your payee. You may need to update your payee information before scheduling a new payment. If you need assistance updating your payee information in the bill payment system, please contact the bill payment support area of your online banking organization. 
Update just spoke with XXXX XXXX my insurance company which carried the insurance on this property, they just told me that Ocwen had contacted them in XX/XX/XXXX as to the insuranc eon this property which I paid for every month on a payment plan about {$96.00} per month. They told XXXX that they were the mortgagor and wanted to pay the insurance from that date on but that all was ok and to fax the papers to XXXX XXXX at XXXX XXXX XXXX? I asked XXXX XXXX for the fax number because I had never received any notice as to this? The fax number is not mine, it is Ocwens fax number. XXXX XXXX thought and told me that I received the copies of this because this is the number they were told to fax to XXXX XXXX. I hsd paid on this for years previously this is insurance fraud as well, I only had a mortgage of {$47000.00} until this all hit the fan in about XX/XX/XXXX-XX/XX/XXXX, and than this new discover today of the take over of a {$130000.00} policy on my property for a home equity loan of only {$47000.00}

Company response to consumer: Closed with explanation