Consumer complaint received 2024-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
Please be advised that while I am seeking an amicable resolution to these issues, I am fully aware of the arbitration clause included in the XXXX agreement. Should you fail to adequately address the inaccuracies, violations, and my request for compensation within the specified time frame, I will have no choice but to initiate arbitration to resolve this matter. I hope that we can reach a satisfactory resolution without further escalation. 

Upon reviewing my credit reports from XXXX, XXXX, and Experian, I identified significant discrepancies, inaccuracies, and potential violations of the Fair Credit Reporting Act ( FCRA ), Unfair and Deceptive Acts and Practices ( UDAP ), and the Fair Debt Collection Practices Act ( FDCPA ) by XXXX XXXX XXXX and Experian, which have caused significant harm to my creditworthiness and financial opportunities. 

Account number ending in # XXXX Identified inaccuracies and discrepancies : 1. Inconsistent Payment History Across CRAs The payment history reported by Experian, XXXX, and XXXX contains discrepancies. For example, the 30, 60, 90, and 120+day late payments or ND appear to be reported inconsistently between CRAs, creating conflicting narratives of delinquency timelines. Under FCRA 1681s-2 ( a ) ( 1 ), furnishers must report accurate, complete, and consistent information. These inconsistencies harm my creditworthiness and suggest a lack of proper verification or diligence in XXXX and Experians reporting process. 

2.Erroneous Reporting of Account Status The account is marked as closed, past due, and written off yet still reflects monthly updates as charged off in violation of FCRA 1681i and 1692e ( 2 ) ( A ) by misrepresenting the debts legal status. A charge-off means the creditor has acknowledged the debt as uncollectible for accounting purposes. Reporting a past due amount inaccurately implies that payments are still expected or that the account is still in a state of delinquency rather than a charge-off. While I understand XXXX  right to report the status of my account each month, the repeated reporting of CO ( Charge-Off ) month after month, despite the charge-off being a one-time event, has a disproportionately negative impact on my XXXX XXXX. This continuous reporting inaccurately suggests ongoing delinquency when, in fact, the charge-off occurred only once. Such repetitive reporting creates an impression of recurring negative events, harming my score in a manner that seems excessive and punitive. Under FCRA 1681c, consumer information should be reported in a manner that is both accurate and fair. The current approach is being as an undue hindrance to my credit recovery and access to financial opportunities. 

3. Failure to Conduct a Reasonable Investigation I have filed multiple disputes with XXXX and Experian in the past regarding these issues, only to receive responses stating that the information has been verified and/or updated without any specific address of the discrepancies. Furthermore, XXXX deemed my most recent disputes as frivolous or irrelevant requiring new evidence to conduct a re-investigation but failed to notify me with specific reasons and supporting documentation within five days, this is a violation of FCRA 1681i ( a ) ( 3 ). By failing to conduct a reasonable investigation, as required under FCRA 1681i, XXXX and Experian has demonstrated willful negligence in its responsibility to maintain accurate and complete credit reporting data. The lack of attention to these errors indicates a lack of good faith and suggests intentional noncompliance with federal law. 

4.Acknowledgment of Disputes Without Corrective Action Despite disputes starting as far back as XX/XX/XXXX, XXXX has repeatedly marked my account as verified without addressing the documented discrepancies. In XX/XX/XXXX, XXXX marked my dispute as DRG ( Dispute Resolved Reported by Grantor ) but continued reporting inaccuracies, further proving noncompliance with FCRA 1681i ( duty to investigate disputes ). XXXX  repeated failure to investigate and correct these inaccuracies reflects willful noncompliance, negligence, and bad-faith practices, constituting violations of FCRA, FDCPA, and UDAP. 

Experian has continued to publish XXXX  inaccurate data without conducting a reasonable investigation, violating FCRA XXXX ( b ), which requires consumer reporting agencies ( CRAs ) to ensure maximum possible accuracy. Despite my disputes, Experian has dismissed my concerns, relying solely on the data provided by XXXX without independent verification, as required under FCRA 1681i. 

FCRA Violations : XXXX violated 1681c and 1681i by reporting inaccurate delinquency, obsolete information, and failing to investigate disputes. They also violated 1681s-2 ( a ) ( 1 ) ( A by failing to report accurate and consistent information. XXXX and Experian violated 1681e ( b ) by failing to ensure maximum possible accuracy in my credit report. XXXX  repeated failure to address or rectify the inaccuracies after being notified multiple times, as well as the CRAs acceptance of XXXX  incomplete or incorrect responses violates 1681s-2 ( b ) ( 1 ) ( E ). Additionally, both XXXX and Experians failure to provide the MOV as requested is a violation of FCRA 611 ( a ) ( 7 ) and 611 ( a ) ( 6 ). Without the MOV, I am unable can not verify the legitimacy of their reinvestigation or determine whether the information was truly verified raising further doubt about the accuracy of the account. The inability to validate their process allows inaccurate information to remain on my credit report, continuing to damage my credit score and financial reputation. 

FDCPA Violations : The reporting of charge-offs month after month by XXXX, as if they are recurring events misrepresents the legal status of the debt, violating FDCPA 1692e ( 2 ) ( A ). XXXX  actions are misleading and deceptive, constituting unfair debt collection practices. The continuous reporting of false information and Experians failure to verify such data represent unfair and deceptive practices under 15 U.S.C. 45. 

Given the documented violations and the impact they have had on my credit and financial opportunities, I am formally requesting an compensation check in the amount of {$12000.00}. This amount reflects both the statutory damages I am entitled to under FCRA 1681n, 1681o, FDCPA 1692k, as well as the actual damages I have suffered due to higher interest rates, denied credit applications, and the emotional distress associated with this ongoing situation. I request that the compensation check be made payable to XXXX XXXX and sent to my address : XXXX XXXX XXXX XXXX  XXXX XXXX, MI XXXX Please send the check via certified mail to ensure secure delivery. 

In addition to the financial compensation, I request the immediate deletion of this account from all consumer reporting agencies. 

I look forward to your prompt attention to this matter and expect a response within 14 days of receipt of this complaint. Failure to comply may result in further legal action to enforce my rights under consumer protection laws. 

I have attached evidence, including credit reports, dispute records, and correspondence, to support my claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation