Consumer complaint received 2025-07-01 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Continental Services Group, Inc. d/b/a ConServe
State: CA

Complaint narrative:
I am filing this formal complaint regarding the ongoing harassment my mother and I have received from a debt collection agency known as ConServe ( ConServe Accounts XXXX XXXX ). 

We have been receiving multiple unsolicited calls, often early in the morning, from the following numbers : ( XXXX ) XXXX ( XXXX ) XXXX Despite repeated attempts to request information, ConServe representatives have refused to provide any meaningful explanation. Despite the fact that my mother is not the alleged debtor, they have called her multiple times. When she answers, their representatives refuse to speak with her, citing that she is not the intended party. If they are unwilling or unable to discuss the matter with her, there is absolutely no legitimate reason to continue calling her, and doing so constitutes harassment. 

The origin of this issue is XXXX XXXX illegal adding fees after my lease ended. According to my lease, the term commenced on XX/XX/XXXX, and was scheduled to end on XX/XX/XXXX. The lease operated on a month-to-month payment structure. I vacated the premises on XX/XX/XXXX, before XXXX PM, in full compliance with the lease agreement. However, I have been incorrectly charged for the period of XX/XX/XXXX to XX/XX/XXXX, despite the fact that this is not a full rental month under the month-to-month structure. The correct rental period, which I paid for, was XX/XX/XXXX to XX/XX/XXXX, constituting a full month. The lease does not include any provision for nightly rent charges, and as such, I am not liable for any prorated or nightly-based charges. Applying a nightly rate is inconsistent with the agreed-upon monthly payment arrangement. Moreover, Section 45 of the lease agreement ( pages XXXX ) clearly outlines the universitys recourse in the event a tenant fails to vacate. It states that if atenant overstays beyond the lease end date, they may be held liable for the rental value of the apartment during the overstay, administrative fees, and costs for housing new tenants. However, these conditions are not applicable to my case, as I vacated the apartment on time and left it in clean and undamaged condition. Despite notifying XXXX XXXX XXXX and requesting the removal of the incorrect charge, my dispute has been ignored. Instead of addressing the matter, the university has placed a hold and probation status on my XXXX XXXX student account. This action is unjustified and has caused undue academic and administrative hardship. I am requesting that XXXX XXXX XXXX remove the {$580.00} charge and lift the hold and probation status on my account. I met all obligations under the lease, vacated on time, and maintained the apartment responsibly. I respectfully request that this matter be corrected without further delay. 

ConServe is acting on inaccurate or incomplete information and is engaging in conduct that causes undue stress, emotional harm, and harassment to both myself and my family.

Company response to consumer: Closed with explanation