Consumer complaint received 2026-01-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: GOLDEN 1 CREDIT UNION, THE
State: CA

Complaint narrative:
I am submitting a CFPB complaint today in reference to an issue I have been dealing with for over XXXX  months now. During this period of time, I have not been given any written statements or communications in reference to the issue I am referring to. I have asked for this to be provided on multiple occasions and the response that I received is that Golden 1 would NOT be willing to provide any written materials, whether it be an account adverse action notice, or any other form of written correspondence in relation to the matter. 

Golden 1 initiated a Fraud Investigation after check ( s ) deposited into my account bounced, an investigation in which I was asked to comply with. I complied immediately and gave them what they requested : a written statement in reference to the bounced checks. I was given verbal notice on or around XX/XX/2025, that I was being requested to submit a statement about the bounced checks. After complying, I awaited further correspondence, however I never received any further correspondence at all, whether verbal or written. I awaited the outcome of the Fraud Investigation, but I never received anything. 

On XX/XX/2025, Golden 1 then withdrew the entire balance of both my Checking and Savings accounts. From my checking : XXXXXXXX XXXX  was withdrawn, leaving my balance at XXXX XXXX 
Also on XX/XX/2025, XXXX XXXX also withdrew the entire balance of my Savings account : XXXX XXXX was withdrawn, leaving my end balance at XXXXXXXX XXXX in my savings now. 
The total sum withdrawn, between my checking and savings accounts, totals to XXXX XXXX The money was withdrawn, then placed into a " General Ledger '' according to a representative that I was able to reach when I contacted customer support about this matter. However, I was never given any written OR verbal notice of what was happening. I did not even know about the withdrawals until I received my " Periodic Monthly Statements '' from Golden 1.

I still have not received any written correspondence on the matter from Golden 1, even after repeated requests for them to provide that, and to date it has been over XXXX  months since the beginning of the matter on or about XX/XX/2025. 

After Golden 1 Credit Union removed funds the funds from my accounts, they told me that I would not be able to retrieve the funds in anyway other then completing a reversal of certain transactions to their originating institutions by contacting each institution and asking them to reverse the transactions. Furthermore, being the only option Golden 1 was giving me, along with the continued refusal to provide any type of written statement on the matter, in effect I was being told to ask the originating institutions to reverse certain deposits, that had successfully been received by Golden 1, by claiming there was some type of error with the transactions. However, there was no error made in the transactions Golden 1 was requiring me to have reversed, not then, not now, XXXX  months since the beginning of this ordeal. 
I haven't been provided any explanation for why my funds ( which were successfully deposited into my accounts, prior to the " Fraud Investigation '' into the checks that bounced ) are being withheld, seemingly, as a result of the fraud investigation. However, I have been given no indication that is the reason why, I've just been simply told the funds were placed into a " General Ledger '', and given no real opportunity to resolve the matter, despite my many efforts. 

In summary : I was told that Golden 1 would not release the funds to me and that my only option was to have the money returned to the originating institutions, and then to have to figure out retrieving my funds from those institutions after being reversed.

Golden 1 has refused to provide any written notice or explanation regarding : Why the funds were removed The authority or policy under which the funds are being held Whether the funds are intact Any timeline for resolution Any written adverse action or account closure notice All information has been provided verbally only, and my repeated requests for written documentation have been refused. 
As a result, I am unable to access my deposited funds and have no meaningful path to resolution. I believe Golden 1s actions are unfair and lack transparency, as I have been deprived of access to my money without written notice, explanation, or a specific timeline for retrieving the funds. And XXXX  months later, I still am being deprived of access to my funds. 

I have attached ( XXXX ) photos of my statements from XX/XX/2025 - XX/XX/2025 in which the withdrawals appear, and in which I was first able to learn of the actions Golden 1 was taking.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation