Consumer complaint received 2025-09-30 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: CA

Complaint narrative:
During XXXX of 2025 I was diagnosed with XXXX, a XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX from XXXX to XXXX. The XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was admitted for XXXX about XXXX weeks later to XXXX XXXX XXXX. The XXXX required a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Most of the XXXX was removed,, but it was XXXX  with my XXXX XXXX and XXXX  and not all of it could be taken. I was XXXX XXXX XXXX XXXX XXXX XXXX XXXX for almost XXXX months and no more than XXXX pounds could be lifted. About a month after the XXXX I started XXXXXXXX XXXX I was required to XXXX XXXX XXXX days a week for XXXX weeks. About half way through that I started XXXX XXXX  which initially was every XXXX weeks. I am XXXX XXXX XXXX every XXXX weeks, for the next XXXX years. I was sent home on XX/XX/XXXX of 2025 at which time my husband has taken care of me. XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX My husband does all the cooking and cleaning for us. He also has to XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I applied for Social Security XXXX and was deemed XXXX XXXX XXXX XXXXXXXX by the Social Security Administration. I decided to apply for Navient 's XXXXXXXX XXXX XXXX  XXXX and request a dismissal of my student loans. It states on their website XXXX of XXXX items is needed of which a Total and Permanent rating from the Social Security Administration is one, I sent it in. I was later informed that I would also be required to have a doctor fill out their form, and I did so. They denied the request. I wrote and called to request a reason beyond what their letter stated. I was told that my doctor had written that " it was possible in the future that I may be able to work part time in an office ... '' I have to take XXXX  for the XXXX XXXX and it causes XXXX XXXX XXXX XXXX XXXX XXXX I can XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Their questionnaire is XXXX pages long and XXXX remark was supposedly enough to claim I could go back to work, even though one should be able to see that is not very probable. When I was able to get a person from their customer advocate section to explain it to me, she told me that they do not make final decisions and I needed to call the insurance company of which she gave me that phone number. I called them and they told me that was incorrect, Navient makes the final decisions and if I had a problem I should contact them I have called and emailed them multiple times since then and not received a return call nor email. As a side note my doctor is new to me as the XXXX XXXX moved me to his care as they moved me into their XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation