Consumer complaint received 2024-05-28 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: Lazega & Johanson LLC
State: GA

Complaint narrative:
I was in and out of the XXXX XXXX XXXX XXXX XXXXWhile in the XXXX my neighborhood/street mailbox was broken into 2 times. The mail was not being delivered to the mailbox- we had to go to the post office directly to pick up mail. However, no one could get the mail for me unless they had a DL with my address, while I was in XXXX XXXX The first time we did not get mail for 4 weeks. The second time was 3 weeks. 
In addition to that, my bank card was compromised. 

With that being said, my XXXX payments to XXXX XXXX XXXX, was on automatic withdrawal. Apparently, I missed 2 months payments and my file was sent to Lazega & Johanson LLC for failure to pay the XXXX dues. 

Once I was out of XXXX XXXX- I went through my mail- I noticed a letter from the Law Firm stating they would tow any cars in my driveway and block access to the entry gate. They also said I owed a balance of over $ XXXX. 

I immediately- called the HOA and spoke with DJ. I told her my situation and advised it had to be a mistake. I owed for 2 months and we were approaching a 3rd month that I would soon owe for, which made 3 months. With the late fees, interest and the {$25.00} leasing fee because I have a tenant... I owed the XXXX {$1000.00} Anyway, XXXX put me on hold and said she was not aware of the process or why I was sent to the law firm. They charged me a fee of {$2500.00} and another fee in the amount {$240.00}. She asked me to call them directly. I did and left a message. A few hours passed. I had not received a call from the law firm so I went ahead and called XXXX XXXXXXXX XXXX per the advice of DJ- from XXXX XXXX XXXX XXXX to stop the automatic withdrawal. I also the balance of my HOA dues in the amount {$1200.00}. 


I called the XXXX XXXX again around XXXX my time. I still was not able to reach anyone on the phone. 

As I went through my mail I received another letter from a company that assist with property liens. It's my understanding the law firm has placed a property lien on my property. I am filing this complaint because I will not be bullied into paying something I don't owe. My account with the XXXX is current. The only balance now reflecting on my ledger is the fee that was added from the law firm. Again the notice to me alleged I owed a balance of over XXXX and at that time- I owed {$1000.00}. Once the law firm fee was added it was around $ XXXX. 

To date- I don't know why I was sent to the law firm. It's been almost XXXX months- I still haven't not heard from anyone. I went to XXXX and learned they don't return calls. Moreover, I never received a warning notice saying a XXXX would be placed on my property. And now I have a lien on my property. However, I received a notice from my XXXX this past weekend stating I owe over $ XXXX to the law firm. I can't have the balance removed unless I speak with someone from their office. No one from the XXXX can tell me why my file was sent to the law firm. I have own my property since XXXX, when it was first built. We have had at least XXXX different property manager companies. 

I filed a police report for the fraud that was done on my bank account- the bank did reimburse me. I also have the report from the post office from the mailboxes being broken into and proof of XXXX XXXX stays.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation