Consumer complaint received 2015-04-08 00:00:00
Product: Credit card — 
Issue: Other — 
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MA

Complaint narrative:
TodayXX/XX/XXXX, I received in the XXXX mail the attached letter dated " XX/XX/XXXX '' from " Fifth Third Bank '' stating, among other false representations, " Thank you for being a valued Fifth Third Bank Customer. '' However, I am not now, and I have NEVER been, a customer of Fifth Third Bank. I have already informed them of this fact. 

The letter also states : " Thank you for your recent inquiry regarding the Fifth Third Bank Checking account number XXXX and savings account number XXXX. '' My initial inquiry to this bank last year did not concern anything other than a Master card credit card allegedly issued by Fifth Third Bank which appeared on XXXX of my credit reports ( XXXX of which has since deleted it ). When I complained directly to the bank about this false reporting of a Master card credit card, the bank told me they would investigate. They then responded in XX/XX/XXXX by sending me a package full of fraudulent bank statements and a letter from " XXXX XXXX '' from the " Office of the President '' telling me they do not have my signature on any credit card or other accounts, but, the credit card is mine ( it is not ) and that statements sent are mine ( none were mine ). These false statements concerned XXXX savings accounts ( a " XXXX XXXX '' account and a " XXXX XXXX '' account ), and a " Totally Free '' checking account, none of which were mine and none of which I had ever heard of before. The XX/XX/XXXX letter suggested I contact their " DIspute '' Department. I did not do so, because I felt : I already disputed the credit card, and the result of that was a fake letter and a package full of fraud. 

In XX/XX/XXXX I complained to CFPB about the fake credit card and these fraudulent statements and fake accounts. The result was that " XXXX XXXX '' from the " Office of the President '' of Fifth Third Bank responded to CFPB, and claimed that now there was a " case number '' for " XXXX savings account and XXXX checking account '' and another " case number '' for the " credit card. '' She did not mention in her XX/XX/XXXX to CFPB the other bogus savings account. Her letter also stated this matter was now going to their " Fraud '' department, and it takes up to " 60 days '' for a response. Because she did not mention the other bogus savings account, I disputed her response to CFPB, because her response raised more issues. 

Yet, this letter I received today is not from the " Fraud '' Department. Instead, it is dated prior to her XXXX XXXX response, and it is from the " Dispute Resolution Department '' from a person with only a XXXX name, " XXXX. '' What is the origin of this letter? What is the purpose of this letter? To now obstruct any investigation by CFPB into the matter I already reported to CFPB? To falsely claim that I am a customer of Fifth Third Bank when I am not? 

I feel like this letter has no actual legitimate purpose, and is harassment and an attempt at obstruction of justice into the fake and fraudulent statements already sent to me by " XXXX XXXX '' from the Fifth Third " Office of the President '' in XX/XX/XXXX which I already complained about to CFPB. The purpose of this current letter seems to be to misrepresent material facts and to convince CFPB to close their investigation, even though : no one has responded yet to the fake credit card situation I originally complained about, or the omitted savings account in XXXX XXXX 's XXXX XXXX response to CFPB. 

Attached is the letter I received today. I also do n't why such a letter would state to any consumer the following : " Be advised that we may need to ask you for additional verifying information to process your request. '' Are they saying to consumers who believe they are victims of identity theft that an affidavit and a police complaint is not enough? Why? I now believe I am not a victim of identity theft, but that Fifth Third officials -- at the request of a 3rd party -- created bogus documents.

Company response to consumer: Closed with explanation