Consumer complaint received 2024-02-11 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
XXXX XXXX XXXX  Good afternoon, I am writing to file a complaint against Syncrony Bank for a series of actions they have taken against a few of my accounts. 

In letters dated XX/XX/XXXX, Syncrony wrote me and informed me that they closed my Syncrony Mohawk/Home account and reduced my credit limit for Dicks XXXX XXXXXXXX account from {$4000.00} to {$250.00}. The reason for the changes are stated below : Dear XXXX XXXX, After a review of your account, Synchrony Bank has decided to close your account. 
Our decision was based in part on a scoring system that was used to predict your creditworthiness. The reason ( XXXX ) for our decision are listed below. 
Not Enough Balance Paid Down Over Time On Real Estate Secured Loans Balances On Accounts Too High Compared To Credit Limits And XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For Dicks XXXX XXXX, Syncrony decided to reduce my credit limit in XX/XX/XXXX from {$4000.00} to {$250.00}. I have {$0.00} balance on this account. I have never paid this account late. Since XXXX, I use this account and pay it off which proves credit worthiness. My credit score has not changed much since I opened the account in XXXX, so why are they doing this now? 

I contacted Synchrony and they were unwilling to allow me to speak to one individual that could address this issue with multiple Synchrony accounts. If the letter they issued says provides the identical reason for the change, then I need to speak with one person who can provide the answers I am seeking on multiple accounts. They have clearly used the same reasons to make changes, so why do I have to take to XXXX or XXXX different reps that don't have the power to do anything to assist me? 

I understand that Syncrony can close or make changes to an account at will. However, the reasons listed above and the timing, which is just after the holidays seems suspicious. I used my credit cards during the holidays ( as I do each year ). This of course increased the credit card usage percentage rate, which is now at 18 %. This is still not terrible considering I have nearly {$80.00} XXXX dollars in available credit. All of my credit accounts are paid on time and XXXX is showing 100 % on time payments on my credit accounts. 

Not enough balance paid down over time on real estate secured loans? My current mortgage is with XXXX XXXX. This is also 100 % paid on time, and the balance has decreased by {$25000.00} since XXXX. Is this common practice for credit card banks to randomly run your credit report? 

I have no way to prove whether the sudden decisions to close an account and reduce my credit limit is discriminatory. However, I am filing this complaint because something is not right and I will not sit back and allow these banks to target certain groups of people. I have an increase in my salary of 6 % since last year and I now earn approximately {$130000.00} annually. 

Please advise me of my rights in this matter. If you need additional information, please let me know. 

Your time and attention is greatly appreciated. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation