Consumer complaint received 2026-04-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Central Research Inc
State: NC

Complaint narrative:
To Whom It May Concern, I am requesting a formal review of my federal student loan account and consideration for relief, including potential forgiveness or balance adjustment, due to possible servicer errors and inadequate repayment guidance. I entered repayment around XXXX with an original balance of approximately {$10000.00}. Since that time, I have made consistent payments. Despite this long repayment history, my current balance has increased to approximately {$11000.00}. This raises concerns that my payments may not have been properly applied toward principal, and that interest may have accrued or capitalized unnecessarily. During the early years of repayment, my income was modest, approximately {$27.00}, XXXX annually.. Currently, I earn approximately {$22.00}, XXXX annually and work approximately XXXX months per year as my employment is based on a XXXX schedule, resulting in limited annual income. Despite my financial circumstances, my payments increased over time, and I was not adequately informed of income-driven repayment options that XXXX have reduced my payments and prevented balance growth. I only recently learned that I qualify for an Income-Contingent Repayment plan. I have worked in XXXX XXXX XXXX and currently work as an XXXX XXXX. My employment is typically limited to approximately XXXX months per year, and my income fluctuates. For example, in XXXX I did not work for approximately XXXX month in XXXX, was off during XXXX and XXXX, missed an additional week in XXXX, and more than XXXX weeks in XXXX. These gaps in employment further reduced my annual income. Despite these circumstances, I was not adequately advised about income-driven repayment options that XXXX have reduced my payments and prevented balance growth. During XXXX and early XXXX, I also experienced significant personal hardship while caring for my father, who was XXXX XXXX I provided caregiving support throughout XXXX, and he passed away in XX/XX/XXXX. This period affected my work schedule and income, including time away from work in XX/XX/XXXX. These circumstances further limited my ability to manage my student loan account and made it especially important that I receive clear guidance regarding affordable repayment options, which I did not receive. Additionally, I have only entered forbearance briefly at the end of last year and again in XXXX of this year. Therefore, long-term forbearance does not explain the balance increase, and I am concerned that my repayment plan structure XXXX not have been appropriate for my income. Furthermore, when my loans were transferred from Nelnet to XXXX, I did not receive timely communication regarding the transfer and was unaware of my loan status for over a month. This lack of communication caused confusion and concern about payment processing and account management. I am requesting : A full audit of my payment history Review of interest accrual and capitalization Review of repayment plan guidance provided Review of income-driven repayment eligibility over time Consideration of relief due to potential servicer misguidance Adjustment or forgiveness where appropriate Given my consistent payment history, modest and fluctuating income, caregiving hardship, increasing balance, and lack of guidance regarding affordable repayment options, I respectfully request that my account be evaluated for any available relief, including balance adjustment or forgiveness. Thank you for your time and consideration.

Company response to consumer: Closed with explanation