Consumer complaint received 2024-12-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Block, Inc.
State: IA

Complaint narrative:
My {$290.00} XXXX funding did not appear in the balance of my account when I'd expected. I first contacted Cash App 2 days later. They only responded that if I still hadn't received it after 5 days, to contact them again. I contacted them several times a day, everyday, they continued to respond that if I still hadn't received it after 5 days, to contact them again. This went on until the following Saturday when I mentioned, during my contact, that my XXXX was FDIC protected. They finally told me that they did show receiving it on XX/XX/year> and that they'd PROCESSED it on XX/XX/year>. As they'd had it for over a week, I asked why they hadn't made those funds available to me. They changed their script to they were sorry I was disappointed in the answer they'd given me, they had NEVER answered my questions, that if I still hadn't received it in 5 days to contact them again. It has been XXXX weeks now and they still haven't made my {$290.00} XXXX funding available to me, despite my repeated demands to make my {$290.00} XXXX funding available to me. Even though the law governing it says that it must be distributed to me the next business day, after they processed it, unless that day fell on a weekend. The next business day, following the business day that they processed it was, XX/XX/year>. The only thing that has changed in this matter is that now they've added to their patter, the lie that I'd reached out with XXXX XXXX questions. I was employed by the XXXX XXXX Internal Revenue Service for 6 years and after that by XXXX as a store manager. I know where I can find all of the answers to any tax related questions and it is NOT by asking Cash App. I do want to add that they documented my XXXX funds as a paycheck, I'm not sure if it matters. This I am sure of, I am STILL waiting on Cash App to make my {$290.00} XXXX funding, that they processed on XX/XX/year>, available to me. I also know that I still want my {$290.00} XXXX funding that they have failed to distribute to me. They might try to claim suspicion of fraud but that {$290.00} came from the XXXX XXXX Treasury, the same as last month. I was the intended the recipient, same as last month. The amount of my XXXX funding is the same as last month 's payment, {$290.00} so, why would there be concern over fraud? I have called every federal and state agency I can think of, asking for help. I emailed one of the two co-founders of Cash App about this matter and nothing, no one, can seem to budge them from, what ever their position is. As I mentioned, they haven't even deigned to tell me WHY they haven't made my {$290.00} XXXX funding available. At this point frankly, I don't give a XXXX what their reason is, I just want my {$290.00} XXXX funding made available to me. I'd very much like to pay my XXXX rent. I'm XXXX and handicapped, with XXXX small dogs and only a walker for transportation. I don't want the threat of eviction hanging over my head!

Company response to consumer: Closed with explanation