Consumer complaint received 2024-05-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: OLD NATIONAL BANCORP
State: MI

Complaint narrative:
I XX/XX/XXXX I contacted XXXX at the XXXX XXXX XXXX talk to a representative around XXXX or XXXX oclock in the XXXX. I was having problems with my XXXX. I have XXXX through XXXX pay them and had issues with getting into my user ID and my password well one of the guys I talked to who was from XXXX gave me a phone number for XXXX, XXXX they said that was XXXX I called. They said they needed to do verification so they called my phone and they asked me to answer the other line which I did and while she was asking me some questions she told me That I would get a link later that would show me my username and my password. I never got it and the next day I looked at my bank account and I was - {$300.00} they hacked into my account to my XXXX card with my XXXX account which my debit card was on there and so, they cashed XXXX individual XXXX cards for {$100.00}. They emailed them to a different email as well as my address but my address showed they were still there. I didnt think they cashed them that day so I changed my password but they had ended up cashing them in to my branch manager on the first his name is XXXX XXXX He told me he would file a claim and I called card services told them about my card. They told me to cut it up. They would give me a new one and so since that day, the bank paid the {$300.00}, and then all of my purchases came through and the bank has charged me XXXX  overdraft fees for {$36.00} and for every day my account is negative. They are charging me an additional XXXX dollars and theyre doing an investigation. She told me that the account that they said no and I said thats incorrect because I just received a letter dated for XXXX and they told me case number XXXX card ending XXXX XXXX XXXX XXXX XXXX XXXX a XXXX dollars XXXX XXXX a XXXX dollars XXXX XXXX a XXXX dollars dear valued customer we received a dispute from you on XXXX XXXX totaling XXXX XXXX including the following transactions if we are unable to make a decision within the next XXXX  business days, we will provisionally credit your account for the transaction dispute while we continue to investigate. Please keep in mind that the investigation can take up to XXXX  days, and then it gives a number to call. I called them talk to the girl and shes the one that said it was no I was extremely upset and there is no reason that this should not be considered fraud. I did not give permission for them to use my card I didnt even know they were hacking my card. XXXX has confirmed that the numbers were both the one number was fraudulent, but it was linked saying they were XXXX  XXXX  is not gon na do anything. Bank is not doing anything and I dont know what is going on with my account services said one thing and she couldnt even file number or case number and I need help with this because all my account is tied up and theyre taking advantage

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation