Consumer complaint received 2023-08-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Lender trying to repossess or disable the vehicle
Company: Westlake Services, LLC
State: NV

Complaint narrative:
This is yet another violation to SCRA by Westlake Financial, who had already previously been reprimanded for violations. 

I communicated with Westlake Financial via mail on XX/XX/XXXX, again on XX/XX/XXXX informing that there is a billing error on ( t ) he account, ( which is subrogating me as the representative to my Federal agency, assigned social security number account ) and to provide me with evidence confirming that the CAR ( Certificate of Automobile ReceivablesCapital Adequacy Ratio ) was sold over the counter, and why the balance on the automobile/motor vehicle has not been cleared. For the fact that a promissory note security was issued and granted a security interest to which Westlake Financial, who sold the CAR ( Certificate of Automobile ReceivablesCapital Adequacy Ratio ), however the balance was not discharged/cleared, nor have I received any dividend payments, from the non-transfer of ownership interest, whereas Westlake Financial have not perfected a security interest from a promissory note signed by me, being the authorized representative signatory on behalf of Federal agencies, Social Security Number account , for which it seems Westlake Financial has misrepresented my assigned SSN account for my identity, and has committed consumer fraud by legal fraud of contract. 

On XX/XX/XXXX I informed Westlake that I was protected via SCRA, and I also requested that Westlake validate the debt, I requested the actual accounting showing Westlake Servicess real losses, provide verification of claim against me ( a sworn affidavit or a hand signed invoice in accordance with The Bills of Exchange Act 1882 ) A copy of the formal contract signed by both parties and therefore binding both parties to the agreement. Proof that Westlake is the real Holder in Due Course to security interest that is beneficially owned through Federal agencies.

After no response, I provided another tender of payment in good faith, via registered mail, which was not applied to the Westlake Financial custodian account on behalf of my assigned Social Security Number account, in order for Federal agencies to keep a record of interest-bearing debt securities and credit liabilities. Westlake Financial being the servicer to security interest beneficially owned by Federal agencies, made no attempt to communicate with me in writing despite my several attempts in good faith to set off Westlake Financial custodian account balance, for Federal agencies, Social Security Number account.

After still no response, Westlake stole my automobile/motor vehicle off of private property without answering my billing error letter or giving a response pertaining to a non-cash item delivered. Causing damages including but not limited to loss of wages and defamation of character and slander to creditworthiness. 

The address listed as the " towed from '' address was falsified. It was stolen from the private driveway of XXXX XXXX XXXX XXXX XXXX, Nevada, XXXX. 

The certified copy of the UCC 11 confirms there is no other valid lien on my automobile/motor vehicle.

My legal person is protected under SCRA and I demand for my vehicle to be returned, because a court order was not obtained, therefore my automobile was stolen, not repossessed by the servicer, who is liable to collect payment and record the financial public revenue unit transaction with Federal agencies, on behalf of my assigned Social Security Number Account, for which Westlake fraudulently claims is my identification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation