Consumer complaint received 2025-12-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
Demand for Compensation for Storage Unit Loss and Reinstatement of Frozen Funds Dear Capital One Compliance Department, I am writing to formally demand corrective action and compensation for severe financial harm I suffered as a direct result of Capital Ones handling of my accounts, including wrongful account closure, withholding of verified funds, failure to provide required notice, and failure to act upon repeated urgent notifications. These actions resulted in the loss of my storage unit and all personal and business property valued at approximately {$120000.00} {$150000.00}.

This letter serves as a formal notice, a Regulation E dispute escalation, and a claim for damages, in accordance with federal consumer protection laws. 
I. Factual Background 1. On XX/XX/XXXX, I contacted Capital One to report an unauthorized charge in the amount of {$3600.00}. 
Despite timely notice, my report was denied, and the disputed funds were not provisionally credited as required under 12 CFR 1005.11.

2. On XX/XX/XXXX, my account was placed {$3600.00} negative, resulting from the same disputed transaction. 
3. On XX/XX/XXXX, I deposited a valid settlement check of {$7500.00} into my second Capital One checking account. 
That same day, Capital One closed the account and froze the funds, citing suspicious activity without any prior warning, written notice, or reasonable explanation. 
4. I contacted Capital One daily, informing the bank that my storage unit was approaching auction due to lack of access to my own funds.

Despite clear urgency and documented hardship, Capital One withheld all access to my deposited funds.

5. On XX/XX/XXXX, Capital One stated that a {$2600.00} check was issued to me. 
I still have not received this check. 
XXXX. The bank informed me that the account was closed because one of my other accounts was negative.

However, each checking account is a separate contract, and a negative balance in one can not lawfully justify closing or freezing funds in another without proper notice and contractual basis.

7. Capital One only allowed 10 days to cover the disputed negative balancean unreasonable time frame, especially after I had already notified the bank that I was XXXX, financially vulnerable, and unable to cover the error. 
8. Because my funds remained frozen, I was unable to pay the storage facility, and my unit was auctioned.

I lost all contents, including personal belongings, business equipment, artwork, furniture, electronics, clothing, and irreplaceable items.

II. Legal Violations 1. Violations of Regulation E 12 CFR 1005.11 ( Unauthorized Electronic Fund Transfers ) Regulation E requires : Provisional credit within 10 business days when a consumer reports an unauthorized charge. 
Completion of an investigation within 45 days. 
Written notice of findings. 
Capital One : Denied my report prematurely, Failed to provide provisional credit, Failed to issue written findings, And treated the disputed amount as valid despite my timely and repeated notice. 
2. Wrongful Account Closure & Improper Withholding of Funds ( 12 CFR 1005.6, 1005.10, 1005.11 ) The bank closed my account without : Prior notice, Explanation, Opportunity to correct or clarify, Or due process.

Freezing verified settlement funds violated : My right to timely access, Standard banking practice under the Uniform Commercial Code ( UCC Articles 3 & 4 ), And federal consumer protection guidelines requiring reasonable access to deposited, verified funds.

3. Failure to Provide Required Notice Under the Equal Credit Opportunity Act ( ECOA ) 12 CFR 1002.9 Banks must provide written adverse action notices when : Closing a deposit account, Limiting access to funds, Or terminating a banking relationship.

No such notice was provided.

4. Breach of Duty of Good Faith and Fair Dealing ( UCC 1-304 ) By withholding funds during a documented emergency and ignoring repeated notifications, the bank acted in a manner : Outside reasonable commercial standards, Creating foreseeable and preventable losses.

5. Negligence Resulting in Documented Financial Loss Capital One had full knowledge that : I am a XXXX adult, I was dependent on these funds for urgent obligations, And my property was at risk. 
The banks decision to freeze my funds directly caused the loss of my storage unit and its contents. 
III. Damages Due to Capital Ones actions, I lost property valued at {$120000.00} {$150000.00}, including : Personal belongings Business materials Furniture and electronics Artwork Clothing and essential items Appliances and equipment I also experienced severe hardship, including : Loss of irreplaceable items, Emotional distress, Financial destabilization, Damage to housing stability and well-being.

Company response to consumer: Closed with explanation