Consumer complaint received 2026-06-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: WELLS FARGO & COMPANY
State: IA

Complaint narrative:
Subject : Request for Internal Investigation : Deceptive Practices, Sham Mediation Pressure, and Fabricated Settlement Claims by Wells Fargo Executive Offices I am filing a new, formal complaint regarding a systematic pattern of consumer deception, bad faith, and predatory " bait-and-switch '' practices. This involves severe misrepresentations by XXXX XXXX ( acting on behalf of Wells Fargo XXXX, high-pressure tactics and fraudulent settlement claims from Escalations Representative XXXX XXXX XXXX and unauthorized, coordinated pressure tactics from other bank representatives operating out of the Wells Fargo Executive Offices . Wells Fargo is actively fabricating a narrative that my financial claims have been settled, while trying to manipulate me into a sham mediation process using outright lies about past payments and how the legal process works. The facts of my dispute are as follows : XXXX. Full Awareness of Consequential Damages : During my communications with representative XXXX XXXX, who was acting on behalf of Wells Fargo 's remediation efforts, I explicitly detailed and explained all of the extensive damage, financial harm, and severe consequential losses that this entire situation had caused me. XXXX XXXX was fully, explicitly aware that I had substantial consequential damages that remained completely unaddressed. XXXX. The Fraudulent Bait-and-Switch : Despite knowing the full extent of my uncompensated harm, XXXX XXXX issued me XXXX XXXX. He explicitly stated on the phone that these were strictly " good faith '' and " apology '' checks. XXXX. Explicit Right to Sue Confirmed : Because of the extensive damages I had just described to him, I specifically asked XXXX XXXX that if I wanted to sue Wells Fargo, could I still sue? XXXX XXXX explicitly answered yes. He assured me that accepting these apology checks did NOT constitute a final resolution of my financial losses, and he confirmed that I retained the absolute right to pursue any further legal action for my remaining damages. XXXX. The Fabricated Settlement Lie : Executive Office representative XXXX XXXX is now engaging in a massive, blatant lie to lock me out of my rights. She is explicitly claiming that accepting the pre-mediation offer of XXXX was intended to resolve your concerns related to add-on products and associated impacts, that was calibrated to error in your favor. This is an outright fabrication. I unequivocally did not agree to this, there is absolutely no paperwork, and there is no signed agreement. Wells Fargo can not unilaterally declare a case " resolved '' to strip a consumer of their rights without a signed legal release. XXXX. The XX/XX/year> Fabricated Claims and Anger : On a recorded phone call on XX/XX/year>, at exactly XXXX XXXX, XXXX XXXX escalated her deceptive tactics by flat-out lying to me about the nature of the mediation process itself. XXXX XXXX explicitly stated that the mediators had the authority to make and determine final decisions on settlements in mediations. When I confronted her with the fact that an attorney told me otherwise ( that mediators have no such decision-making authority ), XXXX XXXX became visibly angry with me because I had caught her in a blatant lie. XXXX. Violation of the " Single Point of Contact '' Promise and Coordinated Pressure : In an effort to further badger and pressure me, I received a phone call from a representative named XXXX, who stated she was calling at the explicit request of someone named XXXX. XXXX told me she was instructed to call me to ask if I wanted to do mediation. I explained to XXXX that I did not know who either she or XXXX were, that I was never told they would be calling me, and that XXXX XXXX had explicitly stated she was my Single Point of Contact. I explicitly expressed to XXXX during this call that this entire process was completely chaotic on the part of Wells Fargo. This disorganized tag-team approach completely contradicts the bank 's promises and represents a high-pressure harassment campaign to force me into a sham process. XXXX. The Sham Mediation Pressures : To further insulate themselves, XXXX XXXX and the Executive Office aggressively and continuously tried to push and pressure me into a " mediation '' process. However, during our phone conversations, Wells Fargo explicitly admitted to me that entering this mediation would only be a " courtesy '' and that I would not receive any additional money under any circumstances. Offering a hollow mediation framework predetermined to yield a {$0.00} payoutwhile simultaneously lying about the mediator 's legal authority and violating XXXX rules to coerce me into itis a deceptive business practice designed to artificially suppress consumer claims. XXXX. Demand for Paperwork : Because XXXX XXXX is falsely claiming that my acceptance of the past checks was a final settlement, I demand that Wells Fargo produce the signed, executed paperwork or legal release proving I ever agreed to waive my right to sue or accept those checks as a full and final financial resolution. They can not produce this because it does not exist. Attached as evidence is a copy of the communication from XXXX XXXX containing her exact statement regarding the {$1700.00} offer, proving Wells Fargo 's attempt to fabricate a settlement without a signed agreement. FORMAL REQUEST FOR CFPB INTERNAL INVESTIGATION : I specifically request that the CFPB launch an internal investigation into Wells Fargo 's handling of this file. To uncover the full extent of this deception, the CFPB must compel Wells Fargo to hand over, and the investigator must review, the following internal records : * The XX/XX/year> ( XXXX XXXX ) Call Recording : Specifically review the phone call from XX/XX/year>, at XXXX XXXX to verify XXXX XXXX 's fabricated statements regarding mediator authority and her angry reaction upon being caught in that lie. * The XXXX XXXX XXXX XXXX XXXX : Review the phone call from XXXX to verify Wells Fargo 's violation of the Single Point of Contact protocol, their unauthorized back-channel pressure tactics, and my formal complaint to her regarding the bank 's chaotic behavior. * All Other Internal Phone Call Recordings : All recorded conversations involving me, XXXX XXXX, and XXXX XXXX. * Internal Emails and System Notes : All internal email communications sent or received by XXXX XXXX, XXXX, and XXXX regarding my escalation file, and the full, unedited internal notepad history. CONCLUSION : XXXX REFORM UNDER XXXX XXXX XXXX Despite years of public promises, regulatory consent decrees, and corporate rebranding campaigns, absolutely nothing has changed at Wells Fargo under the leadership of XXXX XXXX XXXX. The toxic, deceptive corporate culture that disgraced this institution remains fully intact, running directly through its own Executive Offices. Under XXXX XXXX, Wells Fargo continues to actively mislead consumers, lie about legal processes, fabricate imaginary settlements, and handle disputes in systemic bad faith. The executive office 's reliance on sham mediations, broken " single point of contact '' promises, and hostile representative behavior proves that the bank 's top-down priority is still to aggressively cover up consumer harm rather than remediate it. I request that the CFPB look past XXXX XXXX manufactured compliance data, investigate this deceptive bait-and-switch tactic, and compel the bank to address my actual consequential financial losses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation