Consumer complaint received 2024-11-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: VA

Complaint narrative:
I just want to say that I am unable to contact the scammer because obviously he blocked me on everything and there is just no way I can get in contact with him and obviously he wont give me my money. So basically I submitted a CFPB complaint and I just got a response saying it has been denied because cash app said that I should get in contact with the scammer and ask for the money back and that cash app tried to tell the scammer to send me the money back. So here are the two issues with this because it doesnt make any sense to me. Number 1 how am I going to ask the scammer if I cant get a hold of him and he blocked me on everything. Number 2 obviously the scammer is going to decline cash apps request of sending me the money back. Please CFPB get this done because really its becoming a hassle and I just want my money back. Also my bank tried to contact cash app and the scammers bank and both of them declined my banks request. Again CFPB are you guys able to get a hold of the scammers bank? Because the first complaint was against cash app but the scammers bank is another way to contact them as well. Here are the story details down below I was scammed by an individual who falsely claimed to operate a legitimate car auction business. He convinced me to send money through Cash App under the pretense of purchasing a car, and he provided fraudulent legitimate contracts for me to sign. The payments I sent are as follows : XX/XX/year> : {$95.00} XX/XX/year> : {$240.00} XX/XX/year> : {$180.00}, {$120.00} XX/XX/year> : {$490.00} XX/XX/year> : {$500.00}, {$1000.00}, {$140.00} XX/XX/year> : {$2.00} XX/XX/year> : {$1500.00} XX/XX/year> : {$490.00}, {$180.00} {$13000.00} in cash handed over in person After realizing Id been scammed, I reported it to my local police and received a case number. They advised me to take the scammer to court, which I plan to do. I also provided text messages, a copy of the scammers ID, and signed documents from my local bank as proof. 

My bank quickly closed my cards and initiated a fraud dispute against the scammers bank and Cash App. However, the dispute was initially denied, possibly because the scammer had emptied his account. I submitted a separate fraud dispute with Cash App about a week ago, which is still pending. 

Additionally, on XX/XX/year>, I requested my bank to provide a file of proof for submission to the FTC. My banks analysis team is also reviewing my case to potentially reopen the dispute. Ive informed Cash App of the situation as well, and they documented my claim for reference if contacted by my bank or the FTC. Cash App indicated they would cooperate directly with either party upon request. 


Once I get my money back for this I want to contact the police again and go to his house to get my XXXX back so really this is super important because I am waiting on you guys that way I can provide proof to the cops so I can get my ml eh back. Again please contact cash app stating that this makes no sense how you need to ask the scammer for the money back because obviously they are going to say no. Or if you guys can contact his bank that will work as well. Please help I have full documentation, including bank and Cash App claim numbers, and am prepared to provide any additional information necessary.

Company response to consumer: Closed with explanation