Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XX/XX/XXXXXXXX  Subject : Request for Description of Investigation Process - Disputed Account on My Credit Report Dear CFPB, I am writing to formally dispute the inaccurate reporting of late payments on my credit report for the XXXX XXXX  account and request a detailed description of the investigation process conducted by your agencies. Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 USC 1681i ( 7 ), credit reporting agencies are obligated to provide a description of the investigation within 15 days of receiving a consumer 's dispute. 
Account Details : Account Name : XXXX XXXX  Account Number : XXXX High Balance : {$10000.00} ( XXXX, Experian ) Credit Limit : {$14000.00} Balance Owed : {$0.00} Account Status : Open Payment Status : Current Late Payment Dates : XXXX XXXX XX/XX/XXXX Experian : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Nature of Discrepancy : The reported late payments are inconsistent with my payment history and do not accurately reflect my financial responsibility. Based on my records and the terms of this account, the payments were made on time, and the reported 30-day late payments in XXXX and XX/XX/XXXX are incorrect. These discrepancies violate the FCRA 's requirement for credit reporting agencies to ensure maximum accuracy and fairness in consumer reporting ( 15 USC 1681e ( b ) ). 
Reference to PAANL ( Paid As Agreed, Never Late ) : The terms of my agreement with XXXX XXXX  have always been adhered to, and the account in question should reflect a status of " Paid As Agreed, Never Late '' based on the timely payments made. This account has consistently been in good standing, and the reported late payments contradict the actual payment history. It is critical that my credit report accurately represents my financial responsibility and commitment to meeting payment obligations. 
I am requesting that my account status be corrected to " Paid As Agreed, Never Late '' to accurately reflect my on-time payment history. Inaccurate reporting of late payments adversely affects my creditworthiness and violates the accuracy standards required under the FCRA. 
Supporting Evidence : XXXX. 
XXXX Two-Year Payment History : Late payment reported for XXXX Experian Two-Year Payment History : Late payment reported for XX/XX/XXXX. 

XXXX Two-Year Payment History : Late payment reported for XX/XX/XXXX. 
These inconsistencies across the three credit bureaus further indicate potential errors in the reporting process. 
Requested Action : 1. Investigation of Dispute : Conduct a thorough investigation to verify the accuracy of the reported late payments.

2. Documentation of Process : Provide a detailed description of the reasonable procedures you have adopted to investigate this dispute, as required by 15 USC 1681i ( 7 ).

3. Correction of Errors : If the late payment reporting can not be substantiated with verifiable proof, promptly update the account to reflect its accurate status as " Paid As Agreed, Never Late. '' 4. Proof of Late Payments : Provide documented proof supporting the claim of late payments, including specific details such as dates, amounts, and any relevant communication indicating these payments were late. 
Legal References : Per 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ), my consumer report should only contain accurate information regarding transactions between me and the creditor. 

Section 1666 ( b ) of Title 15 mandates that periodic statements must be sent to consumers at least 21 days before the payment due date, ensuring sufficient notice for timely payments. 
Next Steps : If your investigation confirms that the reported late payments are incorrect, I request the prompt correction of my credit report to accurately reflect my payment history. If you can not verify the accuracy of the late payments, I expect you to provide the required details and take corrective actions within the 30-day timeframe mandated by the FCRA. 
Your cooperation in resolving this matter is essential to maintaining the accuracy and integrity of my credit report. I look forward to receiving your response, including a detailed description of your investigation process, within the stipulated timeframe. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation