Consumer complaint received 2016-11-17 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Caliber Home Loans, Inc.
State: NJ

Complaint narrative:
CALIBER HOME LOANS. Loan Number : XXXX From case number XXXX LETTER # 1 ON XX/XX/XXXX FROM XXXX ( ORIGINAL ) Loan Number : XXXX XXXX ( TRANSFERRED TO CALIBER HOME LOANS ON XX/XX/XXXX NO TRANSFER LETTER HAS BEEN RECEIVED AS OF XX/XX/XXXX ) Property Address : XXXX, NJ XXXX Sheriff # : XXXX, Court Case # : XXXX - Sale Date XX/XX/XXXX Plaintiff Attorney : XXXX XXXX Please note that I would like to request a STAY OF SALE FOR 4 WEEKS due to the fact that my loan is being sold to another Bank ( investor ) and I need their information in order to proceed with the proper Short Sale process with them. 

As of today the current servicer : XXXX was going to approve the Short Sale, but they are unable to do so since, as stated above, the loan is being sold and they are releasing it from servicing. They are also not allowed to provide the contact information of the new investor, they said that it should come in the mail on a " Welcome Letter '' which has n't arrived. 
This is " hindering '' my chance of saving my home from an unnecessary foreclosure ( see below and letter ). 

Based on the Consumer Financial Protection Bureau ( CFPB ) website " Mortgage Servicers are Warned About Legal Protections for Consumers When Transferring Loans ... Consumers should not be collateral damage in the mortgage servicing transfer process ... Mortgage servicers are subject to federal laws such as : the Real Estate Settlement Procedures Act, the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and prohibitions on unfair, deceptive, or abusive acts or practices. '' Please contact my agent below should you require any additional information. 

XXXX, XXXX at XXXX X XXXX - XXXX LETTER # 2 ON XX/XX/XXXX ... Even though the Foreclosure Sale Date is on XX/XX/XXXX, XXXX has been in the process of selling the loan to another Bank ( investor ) for a while ; they are not allowed to disclose their name. They say that I am supposed to receive a letter from them releasing the servicing and a " welcome '' letter from the new Bank. None of those have arrived ... 
... I need some additional time to be able to identify who the new Lender is and proceed with their Short Sale process so I do n't end up in foreclosure for lack of knowing who is my Lender. 
Sincerely, XXXX XX/XX/XXXX ON XX/XX/XXXX XXXX RESPONDED to Case Number XXXX indicating that they received the inquiry and it was being escalated. 

THEN ON XX/XX/XXXX XXXX ISSUED A LETTER ON Case Number XXXX indicating that the loan was sold to CALIBER HOME LOANS on XX/XX/2016 and that the sale date was postponed. They also provided a copy of the transfer notice but there is no account number. 

AS of today XX/XX/XXXX I have not received a letter from CALIBER HOME LOANS. I decided to call them and thy gave me a hard time to locate the account number which is Loan Number : XXXX. The only problem is that the Foreclosure Sale Date is now on XX/XX/XXXX and we do n't have enough time to submit a short sale and get it approved and close. I am requesting an 8 week extension for us to be able to get an approval and close on the sale. Again, this whole ordeal is " hindering '' my chance of saving my home from an unnecessary foreclosure and the devastating consequences on my credit going forward. 
Please contact my agent below should you require any additional information : XXXX, XXXX at XXXX X XXXX - XXXX Thanks a lot, XXXX XX/XX/XXXX

Company response to consumer: Closed with explanation