Consumer complaint received 2024-09-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: NAVY FEDERAL CREDIT UNION
State: TX

Complaint narrative:
I, XXXX XXXX XXXX, am a customer/consumer as defined under 12 CFR 1006.2 ( e ), and I hold both a trust account and a credit card account with Navy Federal Credit Union XXXX I previously maintained a business relationship with Navy Federal, but I chose to close the business account due to unauthorized withdrawals by Navy Federal.

Since the closure of that account, Navy Federal has continued to withdraw funds from my personal account. I intend to cease business dealings under these circumstances unless the issue reported herein is resolved. Navy Federal is classified as a debt collector under 12 CFR 1006.2 ( i ) and 15 USC 1692a ( 6 ) and ( f ), and it continues to attempt to collect an alleged debt from a credit card account that was opened on XX/XX/XXXX. 
It appears that Navy Federal used my credit card information to obtain credit using my Social Security number without my consent, as outlined in 15 USC 1602 ( l ). I initially believed this was a routine credit check, but it seems it was intended to mislead me into an alleged contract or agreement. The contract, which is purported to be a promissory note under CFR 674.31, was never signed by me, as I do not recall encountering a signature page online during the agreement process. To my knowledge, no such signature page was provided or signed by me, other than those associated with my Social Security card and passport/ID. 
In XX/XX/XXXX, I requested a full ledger detailing how funds were deposited, in accordance with GAAP and FAS standards. Navy Federal responded with three bills= ( bills of exchange ), statements= ( explanations ), and a copy of the contract/agreement, which did not meet the requested documentation requirements. A valid contract requires mutual agreement ( a meeting of the minds, capacity, legality offer and acceptance and the failure to provide the requested documentation constitutes a breach of the agreement.

Additionally, I requested that Navy Federal place the account into billing error status as per 15 USC 1666, cease collection efforts, and correspond solely through written communication until the issue was resolved. Navy Federal refused to comply, continued to withdraw funds from my account, and persisted in collection attempts even after I disconnected all associated email and phone numbers. They subsequently attempted to collect from my trust account, although they were unable to access it, and sent a letter stating it had a negative balance, when indeed there is always funds in the Trust, I just never authorized it, and why did Navy Federal try, not to mention the negative reporting remarks showing two credit card accounts when theres only one, and recently removed remarks from the credit report when I sent a remittance according to 31 CFR 328.5 written on behalf of my trust, on XX/XX/XXXX. Every account updated including NAVY FEDERAL afterwards. ( Exhibit Included ) To add, NAVY FEDERAL was also a part of a home that I tried purchasing last year. They, however, were not told about the home by me, but I found on my tax documents that they were listed as the payer to purchase the home that I acquired through my trust as an investment property to pass down through the trust to my children. I just so happened to look at my transcript in XXXX and noticed that the home was purchased by me through NAVY FEDERAL, but I dont live in it. How can that be? I am seeking arbitration for misleading and deceptive practices, because Navy Federal withheld vital information which should clearly have been disclosed to me according to 12 CFR 1026.17, rather it was credit card or the home purchase. Especially for {$790000.00} that I had no knowledge of, nor had in the bank for that amount, that I feel my promissory note was used to purchase the home that I do not live in. 

I am also seeking to rescind the contract, in which I have sent documents to amend the contract that, to my knowledge, still has not been updated, as requested. I never received a right to rescind a contract, nor did I know I had the right to do so, The Truth in Lending Act requires full disclosure of contracts, and being that it was done online, the contract was not fully disclosed. 
In conclusion, I have made extensive efforts to resolve the issues with Navy Federal, including submitting bills of exchange, remittance payments, checks, and money orders, to both locations in Virginia of XXXX and XXXX. Specifically, a money order meeting the requirements of the Bills of Exchange Act for {$11000.00} was cashed in XXXX, while two others were retained ( Exhibit attached ), leaving the account status unchanged. All documents submitted were notarized.

Additionally, a final money order was returned with a claim of alteration, despite a similar money order being cashed earlier in XXXX mentioned above. NAVY FEDERAL instructed me to correct and resubmit the money order, which I did for more the next time so it wouldnt be late, but it was returned once again. This inconsistency is perplexing and raises questions about why one money order was accepted while the other was not. I am overwhelmed by the lack of communication and unnecessary spending that it has cost me and taking from my family. 
The Federal Reserve Act says lawful money should be used for debt payments, and the use of Federal Reserve Notes in this context appears to be in violation. 
Given the breaches of duty and violations encountered, I am seeking restitution for misleading and deceptive practices along with damages to my credit and harm to my mental capacity this is also to recoup all funds deposited into this account since its inception and for the funds necessary to purchase the home intended for my children. I have consistently made timely payments to Navy Federal for the past four years, with no late payments until the recent issues arose following the discovery of truth in lending discrepancies, and the necessary documents requested to be sent to me as promised. 
Attached are all relevant exhibits including recordings for your review. I request prompt resolution of these matters and look forward to your response. Due to some files being too large they were not able to be submitted. But I'm willing to send whatever needed by all means necessary including phone call conversations admitting to sending me requested documents I asked for. 

XXXX XXXX XXXX? XXXX & XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief