Consumer complaint received 2026-03-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
I am filing this complaint against Regions Bank regarding the improper handling of my disputes and the financial harm caused by their actions. This issue involves multiple disputed transactions related to XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ), with a total disputed amount of approximately {$3200.00}. I initially requested cancellation of this booking in XX/XX/year>. I have clear documentation confirming that my cancellation request was received and acknowledged by the merchant. Additionally, I contacted the airline ( XXXX XXXX ), and they confirmed that no ticket or reservation was ever issued under my name or any of the passengers included in this booking. Therefore, no airline service was ever provided. Despite this : The merchant continued charging my account after my cancellation request Charges continued even during the active dispute process I submitted extensive supporting documentation to Regions Bank, including proof of cancellation, email communications, and confirmation that no ticket exists. These documents were sent via fax, and I have confirmation that they were successfully delivered to Regions Bank. Despite receiving this documentation, Regions Bank failed to properly review or consider the evidence. Instead, Regions Bank denied my disputes based solely on the merchants claim that the transaction was not canceled, without addressing the fundamental issue that no service was ever rendered. More concerning, Regions Bank reversed previously issued provisional credits, withdrawing approximately {$1800.00} from my account through multiple claim reversal transactions. In addition to these reversals : A disputed charge of {$1200.00} was denied Another disputed charge of {$170.00} was also denied This results in a total financial impact of approximately {$3200.00}. This is not a case of a valid service that was not canceled. This is a case where : No airline ticket exists No service was ever provided Charges continued despite a confirmed cancellation request The bank ignored documentation that was successfully delivered The bank relied solely on the merchants statements while disregarding documented evidence Furthermore, any negative balance, overdraft fees, or financial consequences resulting from these actions must be considered the direct responsibility of Regions Bank. At this time, I am requesting : A full reimbursement of all disputed amounts totaling approximately {$3200.00} Immediate re-evaluation of all related claims Reversal of any fees or penalties caused by these actions Written confirmation that all submitted documentation has been properly reviewed I am prepared to provide all supporting documentation again if necessary. I respectfully request a prompt and thorough resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation