Consumer complaint received 2025-02-15 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I received a text from Chase secured bank asking if I had made two purchases in XXXX XXXX, Oregon. I live in XXXX California so I replied no. I have received text like this in the past from Chase and it looked legitimate. It said I would be contacted soon. I was contacted a few minutes later. They walked me through this whole process told me I would need to change my passwords and a new card would be issued into the three days. They also said that there was a pending transfer coming out of my daughters and I joint account, I have a few accounts with Chase. The amount was for {$1000.00} and they said I needed to reverse it. They have been sending a lot of information at me by text and talking. I was panicked at the idea that {$1000.00} was going to be coming out of her account. I know that they could see my accounts because they were telling me Balances and stuff. So I got a text message once again saying Chase secured bank giving me a claim number and a XXXX representatives name and saying the recipient of the XXXX dollars name and saying it was for {$1000.00}. So this man walked me through going into XXXX telling me to put my initials and then the claim number so and put in {$1000.00}. It rejected {$1000.00}. It said it could only do XXXX per XXXX. She said go ahead and put {$500.00} and he would override it to do another XXXX and this was going to reverse the thousand coming out of my daughters account. Went ahead and did the XXXX and it did go through. Tried to do another XXXX that did not go through. He said he would call me the next day about XXXX oclock. He asked me what time would be good for me. This was XX/XX/XXXX Saturday afternoon. It was around XXXX oclock. I want to say. So I hung up and I realized that I got scammed out of sending {$500.00} from my daughters account and the claim number was actually a phone number going to XXXX XXXX. Chase said they would not consider this fraud because I sent money to somebody. But I wasnt sending money to somebody. Nobody told me to send money somewhere. They said to use my initials in a claim number and I was reversing money so I have the text message also backing up that they gave me a claim number and that I was being told that {$1000.00} had gone to a XXXX XXXX. Interesting also is the sole representative was named XXXX XXXX. I never agreed to be sending money to a person. Nobody told me you need to send money to this person and you will get your money back. Thats not what was said. I feel very stupid that I was scammed, but this was absolute fraud. And when Chase talk to me about it, they kept trying to tell me well you sent money to a person and I said no that is not how it was presented to me. It was absolute fraud. So they have sent a letter to my daughter saying that money will not be recovered. I filed a claim and she filed a claim. They are saying its not fraud. So that is why I am filing this now here. This is absolutely a case of fraud. I also have the text message to show if that is needed.

Company response to consumer: Closed with explanation