Consumer complaint received 2025-01-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I am writing to express my frustration and seek immediate clarification regarding multiple issues Ive encountered with my personal and business accounts at Chase Bank. These problems have escalated to the point where my funds have been withheld, and my accounts are now closed without a clear explanation. 

To summarize : Deposit Issue : I mobile deposited a check from one of my company vendor partners into my account. The money cleared, but I later received an email stating multiple accounts would be closed due to fraud. 
First Response : When I contacted the bank, I was informed that I was not listed as the owner of the company the check was issued to and that the company was no longer active. I immediately confirmed information was incorrect during phone call and had my name added to the registered site as instructed ( I'm a silent partner in the company ). 
Further Confusion : After providing proof of ownership ( via fax from the company CEO ), I was told that the issue was related to needing further documentation. However, even after these steps, my account was still restricted, and I was unable to access my funds.

Ac

count Closure : Four days later, my savings account was closed. When I followed up, I was told my checking account would also be closed, and the deposited funds would not be released to me. Vendor Verification : The bank then requested that I verify th
e legitimacy of the company that issued the check. However, when I provided two phone numbers for verification, the bank claimed both numbers were not valid numbers based of their number check system. These are the same numbers we have used for years to communicate with the company and receive service requests, so this was highly confusing. 
Escalation Attempts : After attempting to resolve the issue, I had the CEO partner of my company contact the bank to speak directly with a representative. During this call, the representative disconnected without explanation. 
The most concerning aspect of this situation is that the bank has previously processed checks from the same vendor without any issue. Now, I am being accused of fraud despite having the business account being in both my name as well since im the personal guarantor with all the correct documentation. If the bank has allowed these transactions in the past as a courtesy, it raises serious questions about their handling of my accounts and whether I have been wrongfully flagged. 

I request immediate clarification on the following : Why were my accounts flagged for fraud despite providing all requested documentation and verifying my identity? 
Why is the bank now refusing to release my funds after previously processing checks from the same vendor without issue? 
What is the next step I need to take to resolve this situation and restore access to my funds? 
I would appreciate a prompt response and resolution to this matter, as this has now become an urgent issue affecting my personal and business finances. 

Thank you for your immediate attention to this matter.

Company response to consumer: Closed with explanation