Consumer complaint received 2025-04-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
I am submitting this new complaint regarding a solar loan originated by GoodLeap for a system installed by XXXX XXXX. A prior complaint ( XXXX XXXXXXXX ) was closed following the companys response, but their explanation omitted key facts and failed to acknowledge material issues that have since come to light.

GoodLeap claims this was a secured loan backed by a UCC-1 lien or county fixture filing. However, no such lien was ever filed. I was able to sell my home with the solar system still installed and without paying off the loan. GoodLeap made no attempt to intervene or enforce their supposed lien, effectively abandoning their security interest. They are now attempting to collect the debt from me for a system I no longer own or benefit from which unfairly converts what was claimed to be a secured loan into an unsecured personal debt. 

The original loan was for {$75000.00} over a XXXX term. GoodLeaps most recent correspondence cited only the past due amount of {$2700.00}, but that does not reflect the full outstanding balance or context of this dispute. The loan terms also included a significant payment increase after 18 months unless a 26 % voluntary prepayment was made a term I was not fully made aware of at the time of signing.

GoodLeap acknowledged that they failed to complete the required Welcome Call to confirm my understanding of the loan terms. As a result, I was not properly informed of : The contingent and optional nature of the 26 % federal solar tax credit. 

The substantial monthly payment increase after month 18.

The availability or process for transferring the loan to a new homeowner in the event of a property sale.

They later claimed I should have contacted them to initiate a loan assumption, but this was never clearly disclosed, provided in writing, or made accessible during the sale of the home. I was left unaware that such an option even existed. 

Holder Rule Liability Still Applies : Per the Truth in Lending Act and FTC Holder Rule, GoodLeap is legally liable for all claims and defenses I could assert against XXXX XXXX, the original contractor. This includes but is not limited to deceptive sales tactics, misleading promises around tax credits, and installation or performance issues. Their status as the lender does not shield them from responsibility for the actions of the seller when they are the financing arm of the transaction. 

This lack of transparency caused significant confusion, delayed decision-making during my home sale, and left me unexpectedly responsible for a system I neither control nor benefit from. I made every effort in good faith to understand and meet the terms, but key obligations were not disclosed clearly or confirmed, as GoodLeap failed to complete the borrower Welcome Call. 

GoodLeaps conduct may also violate UDAAP standards under federal law, given that their failure to perfect a lien, misrepresent the secured nature of the loan, and pursue repayment from a former homeowner with no remaining ownership or benefit constitutes unfair and deceptive lending behavior. 

I receive no benefit from the financed equipment, and no legal interest in it remains. Continuing to pursue me for repayment in the absence of both benefit and collateral is unjust and constitutes predatory lending behavior. 

I am requesting that the CFPB : Require GoodLeap to discharge this loan.

Order them to cease all collection efforts.

Remove any negative credit reporting associated with this account.

I am not disputing this debt out of convenience, but rather out of principle and concern for fair lending practices. I acted in good faith throughout this process and relied on the lenders representations. The outcome here has left me responsible for a system I do not use, no longer own, and was never adequately educated on. I respectfully request a full discharge of this debt and closure of this matter in my favor. 

I reserve my right under the FTC Holder Rule to assert all claims and defenses against GoodLeap that I would have against XXXX XXXX.

Company response to consumer: Closed with explanation