Consumer complaint received 2024-06-27 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
NOT HANDLED., NOT RESOLVED, JUST IGNORED ME. IM NOT BACKING DOWN The company has responded that it is still working on your issue.

We expect companies to respond to every complaint within a reasonable amount of time. The company has responded that it is still working on your issue. You should hear from them again with a final response within 60 days.

You can log in to see the companys response at CFPBs secure website. You can also review the companys response by phone with someone. 

COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX I HAVE LEFT NUMEROUS CALLS FOR THEM AND THEY WILL NOT ANSWER THE PHONE NOR CALL ME BACK. I GOT NO RESOLVE ON THIS AND IM SICK N TIRED OF THE POOR TREATMENT AGE DISCRIMINATION I was never notified by bank of America of the data breach from XX/XX/XXXX. My debit card XXXX was hacked XX/XX/XXXX. Bank Close debit card representative hung up on me. Called back had to enter a Different debit card number XXXX to get through. Explained to the representative what had just happened. He proceeded with more information and to get me out my new card. However he also closed the card ending XXXX in error. I get my 2 new cards out in the mail.A few days later with the wrong name on them. I get the replacement cards a few days later corrected. On XX/XX/XXXX My bank of America credit card limit was drastically reduced, No warning no ladder putting me over my limit impacting my credit. I have never been late one single day on this credit card.I have been a customer of this bank since XXXX that is 44 years! .I retired from BOA.. I do believe the two incidences had something to do with each other. I feel like. Due to the data breach they went in and lowered my credit limit on my credit card to minimize their risk, Also, noting.I was a XXXX XXXX and I feel age discrimination also came in to play With this decision. Multiple conversations phone calls.Letters emails went back to them. I got some lame response from a customer service representative today. With a generic reason they lowered my credit limit on my credit card. I did advise of my concerns. Which fell on deaf ears. I was not advised of the data breach Until I heard it from someone else. I'm questioning the integrity of this decision. I think they have filled me as a consumer but not notifying me Of said breach. This is calls me undue stress anxiety and a missed day of work after my card was declined at a store, Knowing I had just paid over a XXXX dollars on the credit card. Concerned about using the debit cards due to the data breach. But it seems they don't want to be held accountable for this action. This is not based on any credit history. I currently have I immediately pulled my credit report and there is nothing there to warrant this action as a XXXX  year. Customer with no issues. Use with this bank deposit. XXXX XXXX XXXX XXXX XXXX, only they're dishonesty. Or miss information and neglect and notifying me that they breached my information XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation