Consumer complaint received 2024-11-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Dear CFPB, I am filing a formal complaint regarding Experian, XXXX, and XXXX, related to an inaccurate late payment on my credit report for my credit card account ending in XXXX. As the account holder, I have disputed this erroneous entry directly with each bureau, citing violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ), yet I have received no adequate response or corrective action from any of the bureaus. 

Details of Dispute and Violations The presence of an incorrect late payment on my credit report is damaging to my credit profile and financial standing. Despite my consistent payment history, the bureaus have reported a late payment in error. I have demanded verification and correction per my rights, but each bureau has failed to comply. 

According to FCRA 611 ( 15 U.S.C. 1681i ), consumers are entitled to a prompt and thorough reinvestigation of disputed information. The continued reporting of this inaccurate late payment suggests the bureaus are not adhering to FCRA 607 ( b ) ( 15 U.S.C. 1681e ( b ) ), which mandates the maintenance of maximum possible accuracy. This inaccurate reporting has persisted despite my dispute and request for correction.

Furthermore, FDCPA 807 ( 15 U.S.C. 1692e ) prohibits the dissemination of false or misleading information in the collection and reporting of debts. The failure of the bureaus to remove this inaccurate late payment is not only misleading but violates my rights under FCRA 623 ( a ) ( 1 ) ( A ), which requires that information furnished to the bureaus is accurate.

Request for CFPB Action Due to the lack of response from the credit bureaus, I am requesting the CFPB to : 1. Initiate an Investigation : Conduct an independent investigation into Experian, XXXX, and XXXX compliance with FCRA and FDCPA regarding the erroneous late payment on my report. 
2. Demand Documentation : Require that each credit bureau provide full documentation of their investigation, including the method of investigation and any records used to validate the late payment on my account.

3. Ensure Correction and Compliance : Insist that Experian, XXXX, and XXXX remove the inaccurate late payment from my credit report, update my account to reflect on-time payments, and provide me with an updated copy of my credit report to confirm the correction. 

Failure to uphold FCRA and FDCPA obligations harms consumers and erodes trust in the credit reporting system. I am counting on the CFPBs commitment to consumer protection to ensure these credit bureaus comply with federal standards of accuracy and accountability. 

Thank you for your attention to this matter. I look forward to a prompt response and resolution of this complaint. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation