Consumer complaint received 2025-07-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
I am currently a driver for XXXX and on Saturday XXXX I received a ride request from the XXXX XXXX XXXX OH area to XXXX OH ( see trip details below ). 
XXXX When I accepted the ride request, I received a message from the rider asking if someone could sit in the front seat due to having twin car seats. I advised that as long as the rider was big enough to sit in the front seat, I was fine with it. When I got to the pickup location on XXXX XXXX a young couple came to the car with twin car seats. The female got in the back with the twin car seats and the young man got in the front. Once they were all settled in, I made a comment about having twins and good luck with them, twins are a handful. The young man told me that they were not their kids and I responded with, oh you are babysitting? He responded with Yea something like that. The young man was scrunched over in his seat on his phone and was extremely close to my phone that I had in a stand attached my vents. At the point I continue to drive them to the drop off location which happened to be the XXXX in XXXX OH. They got out of the car and I left. 

The next morning XXXX at approximately XXXX while I was out XXXX again, I received a call from an XXXX Supervisor. When the call came across the screen, the caller ID said XXXX with a phone number of XXXX XXXX When I answered the call, the gentleman said that he was an XXXX supervisor and that he had just received a complaint from my last rider that the person that picked up the rider did not match my online profile picture and needed to verify that I am the XXXX picking up the riders. At that point, the Supervisor gave me the last XXXX digits of my social security number and the last XXXX digits of my bank account on file. He then gave me the total amount of my last paycheck deposited into my account from XXXX. Once he verified all of that information with me, he then told me that he had to stay on the phone with me and speak with my riders to verify that the driver picking people up ( me ) matched the profile picture in the riders app. That is when he started sending rides to my phone so that we could go through the verification process. The ride would come to my phone and I would accept the ride. I would drive to the pickup location, the rider would verify that I matched the picture in their app and then I would take the rider to their destination. The XXXX Supervisor could see when I was arriving at my destination and would then send another ride to my phone, which I would then accept, and we would repeat the process. He spent at least XXXXXXXX XXXX on the phone with me verifying with each of my riders that I matched the picture on the riders app. He told each of my riders that as a courtesy for them cooperating with XXXX that they would receive their ride for free. He also told me that I would be paid $ XXXX that I was on the phone with him during the verification process. 

While driving from XXXX drop off location to the next pickup location the XXXX Supervisor would have conversations with me. XXXX the conversation was him telling me about how he works these crazy hours so that he can take care of his twin baby girls because he lost his wife during XXXX less than a year ago. 

After the final rider was verified and the XXXX Supervisor was attempting to verify my uber account and said he could not verify my account that there was some sort of issue with my app. He had me delete and reload the app several times with no success and then informed me that I would not get paid without the verification and told me that I have to request the funds be sent to me via XXXX XXXX. 

He then walked me through the process of requesting the funds to be sent to me via XXXX XXXX. After the REQUEST attempt, I noticed that funds had been taken out my bank account instead of being sent to me. I NEVER EVER authorized any funds to come out of my account and told the supervisor to send my money back. Thats when the call ended and that is when I contacted Huntington immediately to stop the transactions. After reviewing everything, I noticed that there were XXXX transfers made from my account ending in XXXX to my account ending in XXXX. I DID NOT PROCESS THESE TRANSFERS. XXXX transfer amount was {$4000.00}, the XXXX transfer amount was {$1000.00}, and the XXXX transfer amount was {$500.00}. AGAIN I did NOT process these transfers. 

I went to my local police department that same day XXXX and filed a police report. After speaking with the officer, they said that they think it was someone from inside the XXXX corporation because of the way the were sending the rides to my phone and that the representative said that they could see my tips hitting my account. 
When I contacted XXXX to tell them about the situation, they immediately said that it was not them and that it had to be an XXXX rider that I had picked up. 


Below is a snapshot of my uber account at the time to show you that he was supposed to be sending these funds and not taking them. Again, this my uber account that were to be paid to me and not taken from me. 

XXXX I did not give anyone access to my accounts and did not authorize anyone to take funds or transfer funds from my accounts. I have spoken with my local PD who said that they found that the number associated with this was a XXXX number and has issued subpoenas to XXXX but I do not currently know the outcome of those subpoenas. 

PLEASE PLEASE PLEASE complete this dispute and return my funds to me. This scammer has taken all of my savings which has cause my mortgage and many other bills to bounce. I have desperately seeking your help in this matter.

Company response to consumer: Closed with explanation