Consumer complaint received 2023-05-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANNER CORPORATION
State: OR

Complaint narrative:
This in my second complaint against Banner Bank and VP of XXXX XXXX XXXX. After my first complaint that XXXX and the bank never helped me or investigated the XXXX XXXX cellphone that was attached to my bank account without my permission. 

I reached out to a Senior VP and he never called or emailed me back to resolve this issue. XXXX called me and told me that upper management said that they wasnt going to help me and I burned my bridge by reaching out to upper management for help. The bank closed all of my accounts and advised XXXX to report me. XXXX had been trying to act like she is the victim and blaming everything on me when She didnt do her job in the beginning at all. 

She finally sent IP addresses after I said I was going to have a lawyer to get involved. I've researched the first page of those IP addresses and most of the IP addresses are from XXXX XXXX and XXXX XXXX. We all know that my ex girlfriend is only person that I know that lives in XXXX XXXX and that I was hanging out with in XXXX XXXX. 

I knew XXXX XXXX would change and turn on me once my ex was on our email thread when you emailed my XXXX XXXX XXXX website from your Banner Bank email. I told her that she would reach out and I told her that whoever stole my money and attached that cellphone to my bank account the would reach out to her as well, to get her to be on their side and turn against me. 

I really hate that we aren't cool at this point. I was so nice to her and treated you very well even after she started being so rude and hateful to me. I had a lot of bad things to happen to me while staying off and on at your place for 6 months. 

After XXXX asked me to move in to her house, we both witnessed someone put something in my gas tank, cut my exhaust converter lines, stab my tire, steal my XXXX earbuds, stole my identity after stealing my bank statements, stole money from my new accounts at XXXXXXXX XXXX and they went through all my personal information and items, hacked my phone, they have keys and access to my house, and gym. She got keys made from the lock smith when I was sleeping at her house. 

In the beginning I felt safe at your place and we were protecting each other. I trusted her with my money and all my personal things at your house, but after that email thread from ex you started disrespecting me and my things. 

We both witnessed people coming in and out of our houses and my gym without my permission. We both so someone smoking outside of her garage and everytime I left your place it seems like you had someone at your place doing something inappropriate before I came back. 

I really hate that we aren't cool at this point. I was so nice to you and treated you with the upmost respect even after you started being so rude and hateful to me. 

When I talked to my son the other day he said the circle of people were confused. So he let me know that is it a group of yall. He also said that I shouldnt be talking to you because you dont care about me and you just disrespectful. 

When I went to XXXX someone came inside XXXX house and went through my bag and to get my new bank accounts information at XXXXXXXX XXXX  to steal my XXXX money, and they went through all my personal information and items, hacked my phone, they have keys and access to my house, and gym. 

Last month someone booked a hotel room in XXXX, Idaho at the XXXX XXXX under my name. Ive never been to XXXX. That same weekend she were so rude and mean to me, you wouldnt let me come over, I knew the XXXX had company but she just lied about it like she did about everything else I have proof of her doing to help the scammers and hackers. 

As soon as whoever left that was visiting, she let me come back over and we both found XXXXXXXX XXXX  towels in her house from the person that was visiting you that stole my identity and got the hotel in XXXX, ID. 

In the beginning I felt safe at your place and we were protecting each other. I trusted you with my money and all my personal things at your house, but after that email thread from ex, she started disrespecting me and my things. Ive never seen someone try so hard to be hurtful, disrespectful, and rude. I forgive her for everything that she has done to me. 

I hate that this is this way when all we had to do was continue to be friends and get this issue resolved, but she had to start being rude and disrespectful towards me. 

I have so much proof and evidence to show that Im being completely honest everything. At the end of friendship, she started saying you have to get a paper trail on me and saying that you were my fall guy. I knew then that she was not on my side anymore. 

I really started noticing how XXXX started doing things and saying things to provoke me and get me to react out of character, so you would call the cops, and tell them whatever you wanted to tell them after asking me to come over multiple times. 

Its so sad and very unfortunate that a XXXX man has to go through so much and still dont get any help from the bank. I pretty much figured this case out by researching and investigating everything. 

XXXX has agreed with me with what Im saying. 
She also told the FBI that cleared her laptop that she was held for ransom by the scammers and crooks. All of XXXX XXXX were linked to my devices and alarms. Its not good that she is taking the side of the people who hacked my account with her laptop and XXXX XXXX. Seems like they paid her to hide my evidence and help them out. I really dont get all this extra nonsense and craziness. 

It's very obvious you joined the team that has to set me and so my behavior when I'm stressed out and broke from the XXXX and bank behavior. Banner bank nothing to help me when I kept saying know that I never owned a XXXX XXXX and I told XXXX in the beginning the group of people who it could be stealing from me. 

God is in control. I pray that God will allow me to get justice and get my SBA money back that was stolen. 

Someone please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation