Consumer complaint received 2025-04-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: AMERICAN EXPRESS COMPANY
State: MI

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint and request immediate assistance regarding an account reported by American Express on my credit reports with XXXX, XXXX, and XXXX. Despite my repeated efforts to have this account removed due to numerous violations and inaccurate reporting, the bureaus and the original creditor have refused to comply. 

Account Information Creditor : American Express Account Number ( Redacted ) : XXXX Date Opened : XX/XX/XXXX Date Closed : XX/XX/XXXX Balance : {$2300.00} Past Due : {$1000.00} ( XXXX )/ {$1100.00} ( XXXX )/ {$1000.00} ( XXXX XXXX Reported Status : Charged Off Scheduled Removal Date : XXXX/XXXX ( XXXX )/ XXXX/XXXX ( XXXX ) Summary of Violations and Errors XXXX. Charged-Off and Transferred Yet Still Reporting Open Delinquency The account was charged off and closed in XX/XX/XXXX, which indicates American Express wrote off the debt and either sold or assigned it to a third-party collector. It is improper and misleading for American Express to continue updating balances, past due amounts, and payment history after the account was charged off and closed. The FCRA mandates accurate and current reporting, and this continued updating is both outdated and potentially re-aging the debt to extend negative reporting unfairly. 

2. Re-Aging of the Account ( FCRA 1681c ) All three credit bureaus reflect updates on the account well into XXXX, despite the date of first delinquency being XX/XX/XXXX and the account officially closed and charged off in early XXXX. The FCRA clearly prohibits re-aging accounts to remain on reports longer than the statutory limit of 7 years from first delinquency. 

3. Inconsistent and Inaccurate Reporting Across Bureaus There are discrepancies in the reported information across bureaus : XXXX and XXXX shows a past due amount of {$1000.00} while XXXX reports {$1100.00}. 

XXXX fails to show consistent payment history or any reported payments at all. 

Payment and balance updates continue even after charge-off, giving a false impression of ongoing delinquency. These inconsistencies demonstrate that the credit bureaus are not ensuring maximum possible accuracy, a violation of FCRA 1681e ( b ).

4. Failure to Investigate and Resolve Previous Disputes ( FCRA 1681i ) I have disputed this account previously. Each bureau responded stating the account meets the requirements of the FCRA, despite clear reporting inconsistencies and statutory violations. No proper reinvestigation was performed, and no supporting documentation was provided to validate the continued derogatory reporting. These blanket verifications are unacceptable and violate the FCRA 's requirement to conduct meaningful investigations into consumer disputes. 

5. Lack of Notice Regarding Assignment to Third Party Because the account was charged off, and based on standard industry practices, it is presumed to have been sold or assigned to a third-party debt collector. However, I have never received any notification of assignment or sale of the debt, nor have I been provided documentation regarding the new owner. If American Express no longer owns the debt, they have no legal basis to continue reporting an active balance. 

Cease and Desist Demand I am hereby demanding that American Express and its agents cease and desist all reporting, collection, or communication activity regarding this account, as the continued presence of this entry on my credit reports constitutes willful noncompliance with federal law and is causing undue harm to my financial standing. 

Requested Actions by the CFPB I respectfully request that the Consumer Financial Protection Bureau : Investigate American Express for its unlawful and inaccurate reporting practices, including failure to cease updates on a charged-off and closed account. 

Compel all three credit reporting agencies ( XXXX, XXXX, XXXX ) to delete this account immediately from my credit reports based on FCRA violations, re-aging, and failure to validate. 

Ensure penalties or corrective action are taken where American Express and/or the credit bureaus have failed to meet their legal obligations under the FCRA and FDCPA. 

I have attached copies of all three credit reports showing the disputed account as evidence. I am prepared to provide any further information or documentation upon request.

Company response to consumer: Closed with explanation