Consumer complaint received 2025-05-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: Adonis Auto Group, LLC
State: TX

Complaint narrative:
Adonis Auto Group is the in house finance company for my XXXX XXXX XXXX. On XX/XX/XXXX, I called Adonis to follow up on an arrangement that was made on my account. I was told that I would receive a call back. As I was driving along XXXX. XXXX in XXXX, XXXX  my vehicle suddenly and without warning began to downshift suddenly and eventually coming to a complete stop and did not accelerate nor move. I lost all control of the vehicle and was almost rear ended by following traffic. I had to pull off the road into a ditch to avoid a collision. The vehicle then gave a transmission error and would not move. The vehicle was on and no other apparent issues were present. I was left stranded on the side of the road and was due to appear at a wake for my late cousin. I was XXXX miles away from the funeral home. I had to call XXXX to tow the vehicle to a mechanic who the following day ran a diagnostic check as well as other tests ( including road test with an onboard diagnostics computer ) that verified that there were no issues with the unit. The mechanic was able to determine that there is a starter interruption device on the unit and that this was the probable cause for the malfunction due to a signal being sent for disengagement. This caused a very dangerous situation and Adonis denied the very next day that a signal was sent. They also have not returned my calls and I can not sucessfully make the payment on their portal when the XXXX is present to do so. The portal indicates a paid status. I have emailed and called Adonis several times to rectify the situation and no return calls have placed to me. The starter interruption device signal has been deployed again and the mechanic can not move the vehicle nor test for further issues. Also, Adonis has sold the loan and not notified me or sent proper communication of the sale nor have they provided me with an accurate account balance upon several requests to do so. My credit report reflects the vehicle as paid off and no further lenders appear on the report nor payments to date reflected. The vehicle has now become unstable and the signal that was sent damaged components that are meant to keep myself safe and the auto start/stop feature has been effected and will not engage deeming the vehicle not in proper working order. Furthermore, Adonis engaged in agressive and predatory lending when I purchased the vehicle and I was forced to surrender my other vehicle to finance this one in house. Shortly there after, they closed the XXXX office and moved to XXXX and I have had issues with getting maintenance scheduled as well as billing issues. The collection agents engage in aggressive tactics to obtain payments and make you schedule promises to pay so that my vehicle wont be disengaged due to nonpayment. Once this alleged promise is broken you are forced to pay the full balance to get the vehicle signal ba k to drive. Although I have asked for assistance in the past due to financial struggles, I always pay them. Adonis has not responded to my inquiries about the misuse of the starter interruption device and its random signal sends to which Adonis has confessed they have no control over. The expense that I have had to pay recently with the tests and tow is very costly and the reason for the purchase was for a reasonable economical vehicle that had a gas saving feature which does not work due to the device they use to disengage the unit. I now have no safe vehicle until this can be resolved.

Company response to consumer: Closed with explanation