Consumer complaint received 2024-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: BAM Management US Holdings Inc.
State: CO

Complaint narrative:
Binance U.S. has made commitments and promises including, We safeguard users funds. to defraud. It created a XXXX XXXX like scheme, easy access, no exit to trap and rob its potential preys. 
On XX/XX/XXXX, I signed-up & started purchasing & keeping coins on the platforms account. A few months later, when I compared my bank statements against the coins displayed in my account, I detected that more than XXXX sets of XXXX, for which nearly XXXX XXXX USD withdrawn from my XXXX XXXX union saving account, from XX/XX/XXXX to XX/XX/XXXX, by a XXXX XXXX XXXX, that has constantly been used by Binance XXXX, were missing. 
Starting XX/XX/XXXX, I have communicated with the platform via e-mail, website support and chatting continuously to uncover my assets. Rather than creating support tickets, the platform never responded to my complaint. It never denied the withdrawal or provided a clue about the whereabouts of those coins. 
On XXXX XXXX, XXXX, after waiting for 2 months patiently, I contacted the platform both via e-mail and web support, the same day, intensifying my request for an explanation of the missing assets. The platform even silenced me instead. It blocked my account with an initial investment of more than XXXX XXXX USD. My struggle with the platform has continued unabated. It sent me a series of questionnaires to answer to unblock my account. 
XX/XX/XXXX, I answered all questions except a self-made video that was not part of the sign-up process. During the registration, the platform set up its system and took my picture on its own, making the signup process very simple. But after blocking my account, it created a dramatically new demand that not everyone can do it. If it required me for a self-made video to be registered, the sign-up process could never take place. 
I sent the platform my answers XXXX more times : on XXXX XXXX, XXXX, with a color copy of my drivers license, and my XXXX photo holding my drivers license and the statement they dictated to me ; lastly on XX/XX/XXXX, a video of myself that I struggled for years to do it. 
XXXX of the Binance agents whom Ive the most frequent conversation with via both an e-mail and website and who showed a positive sign to resolve the issue is XXXX. She promised to resolve the issue once she received the video; sent me a secure link to send the video and confirmed the acceptance of the video I sent and promised to resolve the issue. 
However, other agents such as XXXX, XXXX have continued to send me a demand for a series of questionaries or the video anew. On XX/XX/XXXX, via the email, I asked the management to assign a particular agent to my case. But my request was totally ignored. And I was defrauded and robbed of my hard-earned money that could be multiplied during the period of XXXX triumph, from XX/XX/XXXX, and XX/XX/XXXX, when a XXXX price fluctuated between {$40000.00} and {$64000.00}. 
After all my efforts to address the issue via Binance XXXX itself was exhausted, I have attempted to resolve it via regulatory agencies. 
I filed a complaint with a CA XXXX, where the Binance U.S. headquarters located. Case # : XXXX. However, the department redirected my case to another agency, Colorado Division of securities highlighting, As a non-resident of California, your complaint need to be processed by the regulator in your state of Colorado. Please, note that each state has their laws and regulations to protect consumers. 
Then my latest hope was in Colorado Division of securities. However, the agency didnt even pay any attention to it. In its e-mail sent to me on XX/XX/XXXX, the department notified me about its refusal to even open the case saying, we dont regulate Binance XXXX the coins may or may not have been securities. It even failed to provide me any information about which government agency oversees XXXX  business in Colorado as well as at federal level. It simply took a defensive position. 
A more detailed explanation of the problem and XXXX supporting documents listed in chronological sequences of the events are enclosed here. However, the system stopped abruptly after downloading only XX/XX/XXXX. Please, facilitate for me/ instruct me how to attach all. 

Regards

Company response to consumer: Closed with explanation