Consumer complaint received 2021-04-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
II am filing this complaint agains THE BANK OF AMERICA, XXXX. XXXX XXXXXXXX, XXXX, AZ XXXX My Company ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX CA XXXX. CASE NUMBER XXXX, and XXXX XXXX, is the CEO of the Company. I bought a Engine from XXXX XXXX, XXXX XXXX XXXX, XXXX, @ XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX, Phone number ; ; ( XXXX ) XXXX, on XX/XX/XXXX for {$1400.00} and i was told i would receive this regime within 10 days. After 10 days close to the end of XXXX i told XXXX XXXX XXXX XXXX it was way pass 10 day that i was going to file a complaint againt XXXX XXXX XXXX XXXX, XXXX, because days has paased more then 10 days. 

I didn't get the Engine untill XX/XX/XXXX, and when this engine was delivered it was so damaged from being droped, who knows how many times. ( I TOOK PICTURES ) and i sent pictures to XXXX XXXX @ XXXX XXXX XXXX XXXX, XXXX. He told me at that time, he would pick up the engine and have another one shipped from New York to the shop in XXXX, CA XXXX. I told XXXX XXXX, the motor was trashed and was damaged very badly, i told him it took 34 days to get this engine, and said, it would take around 68 days to get the other motor. I told him it's gon na cost me more money to get the Engine Repaired then what the Engine cost. 

He kept telling me to contact my Bank to release the Funds, I told him i will not because it will cost me way more money to repair this Engine. 

I said ok if he pays for the storage of my truck being in the shop, because the shop was gon na start charging me storage. He wasn't going to pay for the storage so I told the Shop to go ahead and repair the Engine. It took till in XXXX to complete the work and labor, When the motor was started it was running hot, the heads was removed and it was water in the heads, now more labor and parts for a head job. This guy XXXX XXXX, sold me a ( NO GOOD ENGINE ) I called my bank becsuse i didn't see my refund on my statements. 

On XX/XX/XXXX, i siad i didn't see my refund of {$1400.00}, they said they didn't have any documents to show this case, so i said i have all the picture of the damaged motor, so the Bank, BANK OF AMERICA, told me to fax the pictures, so i faxed Bank of America, a letter, saying it would be a bright idea to fax pictures being that the pictures wouldn't be visible being black and white. 

So the bank told me to mail the pictures, and after they get the pictures, they will reopen the case. Evey few days i would call to check if they had received the pictures. The pictures got there atound 3 or 4 weeks later, i had called the sameday the pictures had arrived and the bank told me it took to long yo receive the pictures so therefore they wasn't going to reopen the case. I told the bank they lied to me, telling me they were gon na reopen the case after receiving the pictures and now they turned their back on me by BEING DECEIVED BY THE BANK OF AMERICA. I yold them they did me wrong and i was going to report then to CONSUMER FINANCE. 

On XXXX the XXXX XXXX, i called the Bank of America and i requested for the return of my pictures and documents, so i could inturn mail the pictures and documents to THE CONSUMER FINANCE, so today i call the bank again telling them i haven't received the pictures or the documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation