Consumer complaint received 2025-12-08 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Unexpected or other fees — 
Company: PNC Bank N.A.

Complaint narrative:
I urgently need help in retrieving my money from the saving account at the PNC bank. The money it seems the bank is unwilling to part with and making the process increadibly difficult if not impossible all together. 
My husband XXXX XXXX and I have opened the account number : XXXX XXXX at the XXXX PNC bank in XX/XX/XXXX during our family of XXXX, visiting trip to XXXX. Money used to open the account was legally brought from XXXX to cover any unexpected expenses or purchases. 
Upon opening the account we were required our ID documents, which were our XXXX  passports, since we are XXXX citizens, hence no SS #. Information from the passports as well as the photocopy of those were taken by the bank 's employee. The entire process was smooth and no issues seemed to exist, but as I learned since, some of the infirmation taken/copied by the bank 's employee contained typo mistakes. 
Our visit to XXXX ( USA ) where my husband 's mother, US citizen resided, was cut short due to family reasons back in XXXX. As we intended to return to the US within a year or so, we left the account open. Sadly it never happened as my husband fell ill a few months later and eventually passed away. My financial situation as a widow with two young daughters dramatically changed and i desperately needed the money sitting in my US account, to cover my living expenses in XXXX. 
As I attempted to do the electronic transfer from PNC account to my bank account in XXXX in XX/XX/XXXX the slew of seemgly endless problems arose as the PNC bank seems unwilling to part with my money. 
Hours of costly conversations with the various bank employees and endless documents ( notorized ) requested and supplied by me so far resulted in nothing but my increasing expense and frustration. Every person i speak to seems to contradict the others and the documents sent ( registered with signature required ) seem to either not exist or be in another PNC department and not available to the particular PNC employee I'd be currently talking to ( different version depending on whom I'd be speaking to ). 
I urgently need help in resolving this problem. After I corrected the mistakes made by the PNC bank 's employee, with very lengthy amount of time taken by the bank between each step required, I learned that i can not transfer my money from the PNC bank to my account in XXXX. We were never informed of such restriction upon opening the account. To simplify the process i then decided to put my aunt 's ( XXXX XXXX, US citizen residing in XXXX ) name on the account to give her the full access to the account and the freedom to manage it as needed to speed the process of my money being transfered to my XXXX account. Since my deceased now husband 's name is listed as the co-owner of the account the slew of new documents were requested from me and promptly supplied ( notorized, mailed registered with signature required ). 
As I've been going through the process of accessing my own money deposited in PNC bank, I was shocked at the incompetence of bank employees, unwillingness to help, lack of information, lack of communication between various branches/departments, seemingly willful attempts at complicating all matters. I have lost any trust in PNC bank willing to part with my money and this is my formal complaint against the bank and an urgent request for help in resolving this issue. I want my money, it's is rightfully mine and I need it right away, as it's been seven months of my trying and with no visible signs the bank is willing to concede to it.

Company response to consumer: Closed with explanation