Consumer complaint received 2026-01-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I am submitting this complaint regarding Wells Fargo Bank, XXXX handling of my checking account, which was closed due to an overdraft balance and subsequently reported in a manner that has caused ongoing financial harm. 

Wells Fargo closed my account after it became overdrafted. While I acknowledge the account reached a negative balance, I dispute the manner in which the closure, collection activity, and reporting were handled. Specifically, I believe Wells Fargo failed to meet its obligations under applicable consumer protection laws and banking regulations. 

First, Wells Fargo did not provide clear, timely, and meaningful notice regarding my right to cure the overdraft prior to account closure, nor adequate disclosure of the timeline and consequences of nonpayment, as required under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and its implementing Regulation XXXX ( XXXX CFR Part XXXX ). The banks communications did not clearly explain the steps required to prevent closure or adverse reporting. 

Second, the overdraft fees and negative balance appear to include fees that may be unfair or disproportionate, raising concerns under the XXXX XXXX XXXX XXXX prohibition on unfair, deceptive, or abusive acts or practices ( UDAAP ) ( 12 U.S.C. 5531 ). These fees materially contributed to the negative balance and accelerated the account closure. 

Third, Wells Fargo furnished information related to this account to XXXX  and/or other consumer reporting agencies. I dispute the accuracy, completeness, and fairness of this reporting under the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ). Negative account reporting that does not accurately reflect the circumstances, timing, or opportunity to cure is misleading and harmful. I also request verification that Wells Fargo conducted a reasonable investigation of any disputed information, as required by law. 

As a result of these actions, I have experienced difficulty opening new bank accounts and accessing basic financial services, which constitutes ongoing consumer harm. 

I am requesting the following resolution : XXXX. A full review of the closure of my account and the overdraft balance assessed. 
XXXX. Correction, deletion, or withdrawal of any negative reporting made to XXXX  or any other consumer reporting agency related to this account. 
XXXX. Written confirmation that Wells Fargo has updated or removed the adverse reporting. 
XXXX. Consideration for account reinstatement or, at minimum, a paid as agreed or neutral reporting status once any legitimate balance is resolved. 

I am acting in good faith to resolve this matter and expect Wells Fargo to comply fully with its obligations under federal consumer protection laws. I request a written response detailing the results of your investigation and the steps taken to remedy this issue. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX, Texas Account XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation