Consumer complaint received 2024-03-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with the payoff process at the end of the loan — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT

Complaint narrative:
in Short- i applied for a XXXX XXXX through Bank of America , i went back and forth with them and all my available documents, they approved the loan. After finding out XXXX contractors are not allowed in calculations, i paid out the received funds ONLY per XXXX rules. im being denied by XXXX as they say i never should of received the loan. I had to certify with Bank of america that i in fact PAID XXXX contractors, its in their application, which according to one of the XXXX judges, is a modified XXXX form, not the actual XXXX XXXX form. 
im being denied as if i did something wrong, short of including XXXX pay in my calculation which BOA approved, i FULLY paid out the funds 100 % per XXXX Guidelines Hello, i Truly need your Help, My name is XXXX XXXX and I'm the owner of XXXX XXXX XXXX XXXX out of XXXX CT. I filed for a XXXX loan and it was approved by Bank of America in XXXX of 2020. 
i Filled out the Banks application and provided them with all supporting documents, after some back and forth they finally Approved the loan. 

Fast forward, I submitted the forgiveness and am being Denied as i included XXXX contractors in my calculations- ( Which the Bank asked me to Certify-in there XXXX ). 

upon finding out that XXXX people were disallowed, i paid out all received funds PER XXXX Rules, i followed 1000 %. 

I am being Denied as XXXX states I never should have received this loan, This falls back to Bank of America, now im facing Financial hardship as I shouldn't have to pay this back, this is sinking me and I'm at the end of my road. I have re appealed the XXXX, filed a complaint with senator XXXX and XXXX also sent requests for help to XXXX law Firms as this is XXXXriminal and morally Wrong. All I did was what I was supposed to, following the form, submitting docs and paying out. I should not be penalized for this ... .. Bank Of America also has a class action Lawsuit in CA over this same exact issue, The bank falsey approved loans, collecting their processing fees and not caring if they were causing more harm than good. This is Criminal and they need to be held accountable..

in Short- I applied for a PPP loan through Bank of America , I went back and forth with them and all my available documents, they approved the loan. After finding out XXXX contractors are not allowed in calculations, I paid out the received funds ONLY per XXXX rules. I'm being denied by XXXX as they say I never should have received the loan. I had to certify with Bank of America that I am in fact PAID XXXX contractors, it's in their application, which according to XXXX of the XXXX judges, is a modified XXXX form, not the actual XXXX XXXX form. 
im being denied as if i did something wrong, short of including XXXX pay in my calculation which BOA approved, i FULLY paid out the funds 100 % per XXXX Guidelines

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation