Consumer complaint received 2025-05-07 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: OneMain Finance Corporation
State: VA

Complaint narrative:
On XX/XX/XXXX, while I was at work, I started receiving emails from One Main Financial. I have never provided my work email, my work, phone, contact, my work location, or my work schedule. All I provided was the name of my employer on the application. I have continued to be employed by the same employer full-time and have paid every month on my loan. 
When one main financial changed my personal email contact to my professional email contact and I started receiving emails at work. I called to have it changed back to my personal email. I have always responded through my personal email. Since that time I have also been blocked from logging into my account online. 
On XX/XX/XXXX, I was called into the front office of where I work. The front office was full of staff and my supervisor was in her office. As I walked into the front office, the secretary announced, you will need to take a phone call. It is One Main, they want to talk to you. 
The office was full of staff, my supervisor also heard, I refused to take the phone call as I was still on contract hours on the clock. 
After I refuse to take the phone call, I was subject to harassment and retaliation. 
I have never provided my phone contact for my work location to One Main Financial. I have always responded adequately through my personal contact. XXXX XXXX, the branch manager at the XXXX XXXX location, took it upon herself to call around my human resources department, and to my place of business and divulge privacy information to several people. This has led to a lot of embarrassment, people asking me questions, but unprofessional behaviors towards me. 
There is no reason for contact at my place of business, I pay on my account every month. 
On XX/XX/XXXX, I called the branch manager, XXXX XXXX, and told her that she had no business ever contacting me at my place of work. 
I called corporate to file a complaint. All corporate did was check to make sure that they would note the account that no one could call my work phone number. 
I have never provided my work phone number. XXXX XXXX investigated me, stocked my place of business and harassed me for no reason. 
THIS IS PREDATORY AND HARASSING BEHAVIOR. THERE ARE CONTINUED RELENTLESS PHONE CALLS FROM THIS COMPANY AT ALL TIMES. 
On XX/XX/XXXX I made a payment of XXXX - more than the minimum due. 
On XX/XX/XXXX, I received another phone call along with a voicemail from One Main.

After work, I called corporate again, I asked to speak to XXXX XXXX supervisor and indicated that I wish to file a formal complaint. The customer service agent at corporate, transferred me directly to XXXX XXXX! Im going to file a complaint against the person Im speaking to???

This is unprofessional. I hung up and again. I called the corporate number. I asked to file a formal complaint. I was put on hold and transferred around for up to 43 minutes! No one ever gave me the information on who to speak to, what the process is, or how I can file a complaint about the situation and the behavior of XXXX XXXX. 
The company did not help me. The company did not attempt to resolve any part of the problem. 
The company continues to relentlessly call me up to five or six times a day!

Company response to consumer: Closed with explanation