Consumer complaint received 2025-11-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA

Complaint narrative:
In additional to the complaint I filed on XX/XX/2025 : complaint ID : XXXX ; UPDATES, USAA did not meet or sanctification my requests. USAA chat on XX/XX/2025 end at XXXXXXXX XXXXnAsked for copies of our chat ; they said they would send, but did NOT send me copies of our chats AGAIN.\nI demands ALL refunds for ALL complaints PLUS wavier of overdraft fees and get my account to current they owe me few hundreds below Not in your favor and attached is update of screenshots since they did not send me copy of our chat XXXX time, so I had to screenshot throughout XXXX chat knew that they will NOT send me XXXX copies of our chat. This is something wrong with USAA Federal Savings. \nI demand EVERY single dispute to to be in my favor and my money every single XXXX back!! 
XXXX issues/ XXXX XXXX XXXX XXXXXXXX XX/XX/2025 {$76.00} ( XXXX XXXX ) Supposed to charge on XXXX XXXX card not this bank card unauthorized charges\n10/06/2025 {$74.00} ( XXXX XXXX ) ( Full total {$91.00} XXXX XXXX supposed to be charged on XXXX XXXX card glitch to charge on USAA bank card. Prorate to offset the Toilet paper itself is the only thing is authorized on my USAA card not the groceries to the XXXX card instead charged it on my USAA card, unauthorized.\nXXXX {$82.00} XXXX XXXX\nsent me unauthorized substitute to XXXX XXXX blocks that I did not order or want/ need. Missing XXXX x XXXX trays ( XXXX in total ) undelivered XXXX XXXX  on XXXX  glitch, unauthorized\XXXX XXXX  they sent and no trays? That one? I did not order XXXX XXXX, they just slide it in sent me different things and force me to send it back when its their errors? And no trays I ordered? Bait and switch unauthorized. 
XX/XX/2025 {$34.00} XXXX XXXX sent me XXXX size smaller than what I selected for XXXX XXXX device case size is larger they sent half size smaller not fitting and again not what I ordered, they changed the descriptions to gaslight. I called and they forced me to keep it? Loss offends/ need item and not fitting and wrong item? Refuse to work with me\n {$71.00} XXXX\nI ordered XXXX pounds of XXXX pine each pound should have XXXX seeds per pound YES I count them, XXXX seeds missing that is XXXX XXXX. so I asked for partial credit back for missing XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXTotal of ALL disputes since XX/XX/2025 to XXXX week of XX/XX/2025 total of disputes $ XXXX still negative - {$150.00}. 
XXXX has severe system glitches since XX/XX/2025 and only had a severe global melt down on XXXX XXXX XXXX ( actually all of this flickering started in early XXXX ). Some items are undelivered, drivers doesnt follow the instructions " FRONT DOOR '', subsutitions that I did not authroized, charged on my USAA card instead of the properly cards of XXXX XXXX XXXX and such. Worst XXXX was diffuclt to work with to get these issues to resoluved in the end had to go USAA to file complaints/disputes. XXXX do every single ways twist my words. dishonesty, gaslighting, games that I do not appreicate or play. I want ALL my money back permant credit/ wavie of overdraft, and account back normal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation