Consumer complaint received 2026-02-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: KS

Complaint narrative:
I sold a golf simulator to XXXX XXXX XX/XX/XXXX for {$1500.00}. Shipped him the unit and without knowledge he submitted a dispute of product not working. Paypal ruled in buyer favor first then buyer submitted a claim thru bank/credit card and Paypal says the buyer won the dispute.

What he submitted is below : The listing advertised this launch monitor as a fully functional XXXX XXXX XXXX XXXX. After receiving it, I found it does not work as described. The unit consistently fails to read golf shots accurately sometimes it doesnt register shots at all, and when it does, the data is unreliable. 
I followed all recommended troubleshooting steps, including recalibration, software updates, and checking the setup environment. The issue persists, making the product unusable for its intended purpose. Because the unit arrived in this condition, I am requesting a refund rather than a return. 


I have provided Pay pall with all this information to the dispute : XX/XX/XXXX, XXXX PDT You provided the following supporting info. 
This is not true. Unit was in working condition day before sent. I transferred the license to user prior to sending unit. Product was shipped XX/XX/XXXX and purchaser has never reached out to us with any questions or concerns about unit. Only way refund should happen is if i get unit back and all licensing. This screens scam all over and user should have contacted me if it was not working. Also unit is useless to me with out licensing transferred back to me as this is a licensed product and unit returned without license transfer is useless and no way will I refund without product returned due to buyer never reaching out to us about any issues they were having with unit. Also since buyer never contact me I am concerned that buyer damaged unit while in their possession as we used daily and have never had an issue with it. 

I also have extended warranty on device. Want to add that user has blocked my wife on XXXX where unit was purchased from and find that odd. Why would purchaser block her for no reason. 

XXXX has a manufacture warranty so if purchaser has worked with them on troubleshooting I find it odd they are not providing proof of repair from manufacture support. 
XXXX XXXX XXXX Why would they request full refund rather return? 

XX/XX/XXXX, XXXX PDT You provided additional info. 
If the buyer is willing to transfer the license and send unit back I would gladly refund once unit is received and looked over for any physical damage and tested. 
Unit and license must be returned before return of funds. 

The buyer finally responded via email on Nove XXXX stating the following : That he could not return the unit as he sold it for {$200.00} and he tried to get a warranty replacement XXXX  told them they could not replace a privately sold product and warratnty was not tranferable. Then traded emails with him about he was to try and buy it back so i could then buy from him. Still to this day he has not responeded. 

XX/XX/XXXX, XXXX PST You provided additional info. 
I called XXXX  ( simulator manufacture ) on XXXX and they informed me based on the license transfer from me to buyer that the buyer did receive a replacement unit and has not returned or it is believe he has not returned the original unit yet. 
Also XXXX  did verify that the buyer has been online playing the golf simulator recently after submitting his false claim. 
XXXX is who I talked with at XXXX. 
In XXXX  does have a non transfer of original warranty but they did anyways for this user against their policy. Also they would have offered alternative solution to repair unit if they didnt send him one. XXXX number is ( XXXX ) XXXX I talked to the sales department and his name was XXXX. Also XXXX verified that the buyer never transferred the license to whoever he claimed to sell the unit to for {$200.00} in email I shared on XX/XX/XXXX or XX/XX/XXXX. 
Without the license transfer the unit can not be used.

Company response to consumer: Closed with non-monetary relief