Consumer complaint received 2024-07-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: General Motors Financial Company, Inc.
State: NY

Complaint narrative:
{$2000.00} Security Deposit on Wednesday XX/XX/XXXX Purchased XXXX XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX, NY. 

Thursday XX/XX/XXXX - Notified XXXX XXXX XXXX in XXXX, NY, the vehicle was leaking- They asked me to wait 5 days until Monday XX/XX/XXXX to bring the vehicle to the shop. 

Monday XX/XX/XXXX dropped vehicle to shop. Vehicle was in the shop 3 days Thursday XX/XX/XXXX picked up vehicle from shop, but the problem was not corrected, because they ordered the parts and would contact me when the parts were available. Then I was to bring the vehicle back to the shop for the repair. I was not satisfied with this solution, because I don't have a garage and if it rained there would be further water damage. 

Drove the vehicle for 7 days and on Thursday XX/XX/XXXX while driving the vehicle smoke starting coming out from the under the hood and underneath the vehicle. I pulled over and turned it off. Called a tow truck to drop it off to the shop at XXXX XXXX. 

I called XXXX XXXX, XXXX on Friday XX/XX/XXXX at XXXX and left a message because no one answered and no one contacted me about the problem I again texted XXXX XXXX XXXX Salesman XXXX Friday XX/XX/XXXX, at XXXX and I said it didn't look good and I asked to return the the vehicle. 

Friday XX/XX/XXXX at XXXX XXXX XXXX, Salesman text me back and let me know they were bring in the vehicle to the shop Monday XX/XX/XXXX My friend XXXX XXXX and myself went to XXXX XXXX because we had not heard from them about the return of the vehicle on XX/XX/XXXX Monday XX/XX/XXXX we spoke to XXXX XXXX, Sales Manager and informed him we wanted to return the vehicle. He totally ignored the request to return the vehicle. 
XXXX XXXX, Sales Manager called me and informed me all that smoke came from defective disk brakes and that they would be replaced. I was upset because I picked up the vehicle on XX/XX/XXXX with an Inspection sticker, which meant the vehicle was inspected and found road worthy according to NYS inspection guideline. That means I picked up a vehicle with bad brakes ... what else did the vehicle have wrong that has not shown itself yet. 

Monday XX/XX/XXXX called the GM Financial ( XXXX ) Ref # XXXX and informed the customer service representative that I no longer wanted the vehicle. 

The representative informed me, that since no payments had been made they were willing to cancel the finance contract. 

Thursday XX/XX/XXXX XXXX XXXX and myself went to XXXX XXXX because we had not heard from them since our visit on Monday XX/XX/XXXX Thursday XX/XX/XXXX XXXX XXXX and myself spoke to XXXX XXXX. General Manager of XXXX XXXX and informed him I wanted to return the vehicle. He did not agree to returning the vehicle. 

I gave the keys to the vehicle to The General Manager, XXXX XXXX. 
I removed the Registration Plates from the vehicle and left the vehicle at the dealer. 
I turned in the plates to DMV and the vehicle has been taken off my insurance policy. 

My friend XXXX XXXX, pointed out that he was amazed any financial Institution would have approved this loan, because the DTI ratio on this finance agreement was double the max level of 36 % I am willing to lose the {$2000.00} down payment, But I am not willing to throw good money after bad. 

With your help, I look forward to a resolution to this problem.

Company response to consumer: Closed with explanation