Consumer complaint received 2025-05-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: MT

Complaint narrative:
XXXXHere is a copy of a letter I sent to Discover on XXXX XXXX XXXXThey responded they did not have enough information, but did not tell me what information to provideXXXXBoth XXXX the merchant, and Discover has all of this information. XXXX XXXX, the company I used to own entered an agreement with XXXX. Not long after, we merged with another company. We discontinued using XXXX around XXXX XXXX XXXX XXXX, we signed an Early Termination Agreement with XXXX and paid the amount required to close this contract. XXXX XXXX XXXX used my discover card to charge me XXXX. I made a dispute for this charge with XXXX and DiscoverXXXX XXXX XXXX  XXXX  charged me again. I closed the card ending in XXXX to stop any future charges. I made another dispute with Discover. XXXX XXXX XXXX charged my new card ending in XXXX. Discover nor XXXX had my permission to charge this account number. I made a XXXX dispute with Discover. XXXX XXXX Discover allowed a XXXX charge on the account ending in XXXX even after finding one of the XXXX previous charges in my favor. \nCurrently, DiscoverXXXX owe me one charge of XXXX I have made several phone calls to Discover. Most of the people I have spoken to have been minimally pleasant, some have been more helpful than others. Unfortunately, for all the US based employees Discover brags about, their hands are tied. \nOne phone call with a supervisor lasted one- and one-half hours. During this phone call, XXXX continued to argue with me that the matter was settled. You can review the recorded phone call. It took me going over each statement back to XXXX XXXX for her to see my account has been charged XXXX times and I have received XXXX refunds. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXOver the last XXXX months, I have requested, repeatedly, for someone at Discover to stop and review my entire account. I am told this is not allowed. I have requested to talk with one person; this also is not allowed. \nWe are currently at an impasse between XXXX policies and procedures and Discovers policies and procedures. Because of this I am writing to Discover with hope someone will stop and review this matter, as well as talk with XXXX XXXX  has repeatedly emailed me, at the request of Discover, saying the issue is with the bank. Discover denies this.\nDiscover is requesting XXXX to call them. XXXX says they cannot do that. \nI have asked for emails from Discover. They tell me they cannot do that. \nPlease review the enclosed email exchanges that started XXXX XXXX XXXX XXXXThere are four disputes:XXXX Dispute date XXXX XXXX  charge.XXXX Dispute date XXXX XXXX chargeXXXX Dispute date XXXX   Not sure which chargeXXXX Dispute date XXXX  Not sure which chargXXXX is saying the XXXX charge is in Discovers court. Discover is telling me it is not and referring to it as the XXXX dispute. I think the refunds from XXXX may have been applied to the wrong dispute number. \nI am told I am no longer allowed to dispute any of these, even though I have been erroneously charged one too many times. \nPlease advise me on how to resolve this situation. The additional charge oXXXX XXXX is due to me. As you can see, if you review my phone calls with Discover, I am not able to make headway.'

Company response to consumer: Closed with explanation