Consumer complaint received 2025-11-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Re : Complaint against XXXX XXXX XXXX XXXX XXXX Charge-Off, Improper Reporting, Failure to Validate, and Questionable Ownership of Alleged Account To Whom It May Concern : I am filing this complaint regarding the inaccurate reporting and collection activity related to an alleged account reported by XXXX XXXX XXXX XXXX XXXX The account is being reported as a charge-off, yet the company has been unable to provide lawful verification, ownership proof, or compliant documentation as required under federal law. 

I respectfully request the CFPBs assistance in investigating the following issues : 1. Failure to Provide Proper Verification of the Alleged Debt Under 15 U.S.C. 1692g and 1692c ( c ) ( FDCPA ), I requested validation and a complete accounting record of the alleged debt. 
The furnisher has not supplied : A signed contract or original agreement A full * * double-entry accounting ledger * * showing debits, credits, and the formation of the balance Proof of lawful assignment or transfer demonstrating ownership Chain of custody of the alleged receivable Itemization of all interest, fees, or adjustments Without these documents, continued reporting constitutes inaccurate and unverifiable information. 

2. Unlawful Access and Use of My Consumer Report The company has accessed and reported information on my consumer report without demonstrating a permissible purpose under 15 U.S.C. 1681b ( FCRA ).

The furnisher has not provided : Evidence of a current enforceable contract Proof of ownership or a legally valid claim Documentation authorizing continued reporting after charge-off This raises concerns of unauthorized use of my consumer information.

3. Failure to Conduct a Reasonable Reinvestigation Under 15 U.S.C. 1681i, a furnisher must conduct a reasonable reinvestigation when an account is disputed.

Instead of providing evidence, the furnisher responded with a generic verified as accurate statement without supplying any supporting documentation, which violates FCRA reinvestigation requirements.

4. Concerns Regarding Securitization, Charge-Off Treatment, and Ownership of Receivables Many creditors securitize receivables, charge off accounts for tax credit purposes, or otherwise remove them from their active assets.

If the alleged account was : Securitized, Charged off and claimed as a tax loss, or Transferred for any financial benefit, Then the reporting entity may no longer own the receivable and may lack standing to report or collect.

I request verification of whether the account still exists as an asset on the creditors books.

5. Privacy, Data-Sharing, and GLBA Violations Under 15 U.S.C. 6802 ( GLBA ), financial institutions must disclose and limit the sharing of consumer data.

I have not received required disclosures regarding : Sharing with third-party collectors Sale or transfer of the alleged debt Any data use authorization This is a major privacy concern.

6. Identity and Data Misuse Concerns I request CFPB review under 18 U.S.C. 1028A, given the continued use of my identifying information without proper authorization, proper chain of custody, or proof of ownership.

7. Improper Reporting When a Charged-Off Account Is Sold If the creditor has sold this alleged charged-off account to a third-party collection agency, then under standard accounting principles and federal reporting guidelines : The original creditor must reduce the account balance to {$0.00}, because they no longer own the receivable.

If the balance has not been updated to zero after a sale or transfer, this constitutes : Inaccurate reporting Possible double-collection exposure Failure to maintain proper accounting records Violation of FCRA accuracy and completeness requirements I request confirmation from the furnisher regarding whether the account has been sold, transferred, assigned, or securitizedand if so, why it continues to show a balance.

Requested Resolution I respectfully request the CFPB require XXXX XXXX XXXX XXXX XXXX provide : 1. Full validation including contract, ledger, ownership, and transfer documentation 2. A complete double-entry accounting record showing the true status of the account 3. Proof of ownership and standing to report or collect 4. Documentation of permissible purpose under the FCRA 5. A lawful reinvestigation response under 15 U.S.C. 1681i 6. Immediate deletion of the account from all consumer reports if verifiable proof can not be produced If the creditor no longer owns the account, or if documentation is incomplete, incorrect, or unverifiable, the account must be removed as inaccurate. 

Thank you for your time and assistance. I request written confirmation of the results.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation