Consumer complaint received 2025-04-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Fidelity National Information Services, Inc. (FNIS)
State: LA

Complaint narrative:
COMPLAINT LETTER XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, IA XXXX RE : Multiple Violations by ChexSystems ( XXXX, XXXX, XXXX, XXXX, XXXX ) XX/XX/XXXX To Whom It May Concern : I, XXXX XXXX, hereby file this formal complaint against ChexSystems, a specialty consumer reporting agency, for multiple violations of federal consumer protection laws. I am requesting statutory damages of {$1000.00} per violation as permitted under applicable law. 
Complainant Information : XXXX XXXX XXXXXXXX XXXX  LA XXXX : XXXX Evidence of Violations : 1. Gramm-Leach-Bliley Act ( GLBA ) Violations : a ) Privacy Rule Violations ( 12 CFR 1016.4 ) : ChexSystems fails to provide the required clear and conspicuous privacy notice explaining what information is collected, with whom its shared, and consumer opt-out rights.

b ) Safeguards Rule Violations ( 16 CFR 314.3 ) : ChexSystems improperly displays partial SSN information with geographic issuance data ( XXXX BECAME AVAILABLE FOR ISSUANCE IN XXXX IN LA ), creating an information security vulnerability that violates requirements to protect against reasonably foreseeable threats to consumer data security.

c ) Pretexting Prevention Failures ( 15 U.S.C. 6821-6827 ) : No evidence of reasonable procedures to verify consumer identity before disclosing nonpublic personal information, as required under Section 6821.

2. Federal Trade Commission Act ( FTCA ) Violations : a ) Deceptive Practices ( 15 U.S.C. 45 ( a ) ) : The statement Not all check orders are reported to ChexSystems constitutes a material misrepresentation that may mislead consumers about report completeness, violating the FTCs Policy Statement on Deception ( 1983 ).

b ) Unsubstantiated Claims : ChexSystems makes claims about report accuracy without providing substantiation, contrary to requirements established in FTC XXXX XXXX XXXX XXXX XXXX XXXX. 
c ) XXXX XXXX XXXX : The varying levels of detail in state-specific notices creates an uneven playing field between consumers in different states, potentially constituting an unfair practice under Section XXXX. 
3. Truth in Lending Act ( TILA ) and Regulation Z Violations : a ) Adverse Action Requirements ( 15 U.S.C. 1637 ) : If ChexSystems information is used for credit decisions ( such as overdraft protection eligibility ), the lack of appropriate adverse action notices violates TILAs disclosure requirements.

b ) APR Calculation Impacts ( 15 U.S.C. 1606 ) : Incomplete ChexSystems reporting that affects APR calculations through risk-based pricing models would violate requirements for accurate APR disclosures.

4. Dodd-Frank Act ( DFA ) Violations : a ) UDAAP Authority Violations ( 12 U.S.C. 5531 ) : The inconsistent state disclosures violate the expanded unfair, deceptive, and abusive acts or practices by creating different levels of protection based on geography. 
b ) CFPB Examination Protocol Violations ( XXXX ) : The statement ChexSystems does not currently require a consumer to pay a fee suggests potential future fees, which could violate the DFAs prohibition on fees for initial disclosures.

c ) Supervisory Expectation Failures : Based on the CFPBs Fall XXXX Supervisory Highlights, ChexSystems appears deficient in dispute investigations, proper notification procedures, and record retention. 
5. Fair Credit Reporting Act ( FCRA ) and Metro 2 Format Violations : a ) Accuracy Requirements ( 15 U.S.C. 1681e ( b ) ) : The admission of incomplete reporting ( Not all check orders are reported ) violates the requirement to follow reasonable procedures to assure maximum possible accuracy.

b ) Metro 2 Format Non-Compliance : The screenshots provide no evidence of compliance with required field specifications, segment identifiers, account status codes, or dispute codes required by industry standards.

c ) Dispute Resolution Procedures ( 15 U.S.C. 1681i ) : Inadequate disclosure of specific timeframes and procedures for dispute handling violates FCRA requirements.

d ) Improper SSN Disclosure ( 15 U.S.C. 1681g ) : The partial display of SSN with issuance information violates requirements to protect sensitive consumer information.

Request for Relief : Based on the violations enumerated above, I request statutory damages of {$1000.00} per violation, as permitted under applicable statutes, including but not limited to 15 U.S.C. 1681n. Given the multiple violations across several regulatory frameworks, I believe the total damages should reflect the egregious nature of these compliance failures.

I also request that the CFPB conduct a thorough investigation into ChexSystems practices and take appropriate enforcement action to protect all consumers.

I am available to provide additional information or documentation as needed. Please direct all correspondence to the contact information provided above. 
Sincerely, XXXX XXXX XXXX XXXX, LA XXXX : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation