Consumer complaint received 2026-03-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Comerica
State: TX

Complaint narrative:
Page XXXX of XXXX Comerica Bank XXXX XXXX XXXX, TX Comerica Bank XXXX XXXX. XXXX, TX XXXX XX/XX/XXXX ( Friday ) Location : XXXX XXXX, XXXX, TX XXXX : Open a checking account ITF : son ( Payable Upon Death ) POC : XXXX XXXX XXXX XXXX Relationship Banker ) Event : I informed XXXX XXXX XXXX XXXX XXXX XXXX ) that my XXXX would be added to my checking account. The XXXX XXXX XXXX informed me that he needed to be present in order to be added to the account. COMPLAINT I XXXX. Date and Location of Incident On XXXX XX/XX/XXXX ( Friday ), I traveled to the Comerica Bank branch located at XXXX XXXX, XXXX, TX XXXX for the purpose of obtaining a XXXX XXXX cash advance. ( Reference : XXXX XXXX XXXX XXXXXXXX of the XXXX XXXX XXXX XXXX Comerica Bank to continue prepaid debit card services. ) XXXX. Purpose of Visit My intent was to request a cash advance from my XXXX XXXX prepaid debit card. XXXX. Initial XXXX Upon entering the branch, I approached a banker/agent described as a female, XXXX. I requested a cash advance. The banker/agent responded that the bank does not carry cash inside the branch and instructed me to exit the building and use the ATM located outside. XXXX. Perception of Discriminatory Treatment At this point, I felt that I was being racially profiled by the XXXX bank agent based on the manner in which I was addressed and the refusal to provide standard banking services. Page XXXX of XXXX XXXX. Request for XXXX I then stated, May I speak with a XXXX. XXXX. XXXX XXXX I was approached by another branch employee, described as a female, white. I informed her of the following : I had driven from Little Elm, TX ( XXXX ) specifically to request a cash advance from Comerica Bank. I had been told the bank did not have cash and was instructed to leave the branch and use the ATM outside. I explained that if I intended to use an ATM, I could have done so near my home. XXXX. Assistance Provided The second bank employee assisted me with the cash advance. Following her assistance, the first bank agent suddenly had cash available and proceeded to dispense the funds for my cash advance. Reference : Comerica Bank # XXXX Cash Advance Receipt Employee ID : * XXXX Merchant ID : * * * * XXXX Terminal ID : XXXX XXXX. Inquiry Regarding Inconsistent Information After receiving the cash advance, I asked the first bank agent : How is it that when I entered the bank, the branch did not have money, and now you have money? She did not provide an explanation. We looked at each other without further response. After my transaction, a white couple enter the bank. were they told the branch did not have cash? XXXX. Account Balance Request I then requested a printed balance of my Comerica Bank checking account. Reference : Receipt # XXXX Date : XXXX XX/XX/XXXX Time : XXXX PM XXXX XXXX XXXX of XXXX XXXX. XXXX of XXXX I affirm that the above statements are true and accurate to the best of my knowledge. COMPLAINT XXXX XXXX. Date and Location of Incident On XXXX XX/XX/XXXX ( Tuesday ), I visited the Comerica Bank branch located at XXXX XXXX, XXXX, TX XXXX for the purpose of adding my son to my Comerica Bank checking account ( * * * * ). XXXX. Initial XXXX Upon arrival, my son and I were assisted by the first banker, XXXX XXXX ( female, XXXX ). We began providing the required information to add my son to my checking account. XXXX. Interruption by XXXX XXXX During this process, a second banker ( female, XXXX ) abruptly approached and interrupted our interaction. She did not say excuse me, nor did she ask permission to speak. Instead, she rudely questioned XXXX XXXX, asking why she was not in the back. XXXX XXXX XXXX, I am working with these people. The second banker then looked directly at my son and me and stated, I did not know they were customers. She then turned away without offering any apology. I looked at XXXX XXXX and at my son and asked, Did she just refer to us as they and imply that we were not considered customers? XXXX XXXX did not respond and continued processing the addition of my son to my account. XXXX. XXXX of XXXX After the paperwork was completed, no copies were provided to us. I assumed the copies would be given after I completed my cash deposit. XXXX. XXXX XXXX XXXX We proceeded to the front of the branch to deposit my funds. Receipt : Ref # : XXXX Date : XXXX XX/XX/XXXX Page XXXX of XXXX Time : XXXX AM XXXX During my deposit, a gentleman entered the branch. The banker assisting me told him, I will assist you when I complete her deposit. I turned to see who she was sharing my information with, and the gentleman looked at me and rolled his eyes, displaying behavior I would describe as immature and disrespectful. XXXX. Failure to Provide Required Documents I left the branch and realized that I had not been given copies of the documents related to adding my son to my checking account. Upon returning home, I called both the branch and the Comerica customer service number to report my experience and to request copies of the documents. As of XXXX XX/XX/XXXX, I have not received the requested documents. XXXX. XXXX of XXXX I affirm that the above statements are true and correct to the best of my knowledge.

Company response to consumer: Closed with non-monetary relief