Consumer complaint received 2021-12-27 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: NAVY FEDERAL CREDIT UNION
State: IL

Complaint narrative:
I have tried to be a responsible consumer when it comes to Navy Federal Credit Union. I started with this CU back in XXXX. In XXXX a couple of things happen we lost income in my household due to my husband losing his job and me being diagnosed with XXXX XXXX. At the time I had a checking, savings, XXXX credit cards and a car loan with Navy Federal. My husband took his unemployment checks and paid the {$520.00} car note and I defaulted with the credit card payments by a couple of months. You'll think that they'll consider a life threatening illness as away to give options to assist me, but instead I got hit with 60 days past due on 1 card and 90 days past due on another card. 

I called and they deferred the interest rate on the cards to assist me, mind you I requested that the 60 and 90 days late be reconsidered since I've been a good client with them never late on the car payment and because I was battling XXXX. The rep stated that we report what's right and unfortunately we can't remove the late payment. What a bunch of BS my background is banking and I worked at XXXX, XXXX XXXXXXXX XXXX, and XXXX XXXX and they took care of their clients. Anywho after that got back on track never had a late or missed payment since then and it's going on 4 years. 

They talk about reporting accurate things. I will upload my credit report where it shows that it's reporting different late payments to different bureaus, in which according to the FCRA is in violation and this accounts should be removed immediately. 

Well it brings me to my complaint today. I called Navy Federal today again trying to be a responsible consumer to let them now I'll be unemployed on XX/XX/XXXX due to XXXX and the business shutting down. I spoke to XXXX in the settlement department and she told me in order for Navy Federal to offer me a settlement on my XXXX credit cards that I must be delinquent. I explained to her that the cards are closed, however when you go on their site it's telling me I have an available balance to use. Mind you I called on Friday XX/XX/XXXX and spoke to another rep that stated that she don't know why it says that, because it's " wrong '' and that the settlement department would be able to assist me but since it was XXXX XXXX that it was closed. 

XXXX went on to tell me depending on how delinquent the account are that's how they go about how much they'll settle for. In which I ask for literature with that info but I guess that went right over her head. 

To add salt to injury if my minimum payment is {$88.00}, {$64.00} is interest, in which means only {$23.00} is going towards the principal with a balance of XXXX. This would never be paid off. 

Last but not least the last payment that they're reporting is XX/XX/XXXX on my credit reports for one of the cards.These credit reports were from XXXX XXXX and XXXX XXXX XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation