Consumer complaint received 2026-01-09 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: T.S. Holdings
State: CA

Complaint narrative:
On XX/XX/XXXX, IQ Data XXXX contacted my place of employment, XXXX XXXX, between XXXX XXXX  and XXXX XXXX. I was called at work by an agent identifying herself as XXXX. 

Agent XXXX stated that my account had been forwarded to IQ Data on XX/XX/XXXX, which is also my move-out date from the apartment in question. This immediately raised concern. 

She claimed she had been attempting to reach me since that date. I asked why I had not received any written correspondence, mailed notices, or voicemails. She stated the only address they had on file was the apartment that allegedly sent me to collections. She also stated she could not leave a voicemail due to confidentiality. 

I informed her that I was at work and requested a callback number so I could contact them at a more appropriate time. Agent XXXX stated she did not have a callback number to provide, which further raised concerns regarding the legitimacy of the call. 

She then began insinuating that I was avoiding communication, stated she would hate to keep calling my job, and pressured me to provide credit card payment information immediately since she already had me on the phone. I repeatedly stated I was working, uncomfortable, and did not trust the legitimacy of the call. 

She proceeded to say they would continue calling my workplace and that further action would be taken if I disconnected the call. I was forced to end the call to return to my job duties. 

At XXXX XXXX, I contacted my former apartment complex and spoke with the property manager, XXXX, who confirmed that no balance had been sent to collections and that all final documentation would be mailed to my new address the following business day. 

At XXXX XXXX, after independently locating IQ Data XXXX phone number online and through my work phone, I returned the call to the same number Agent XXXX had used. I spoke with her manager, XXXX, who stated the call was being recorded and provided his extension ( XXXX ). 

I informed XXXX that I did not require an explanation of any alleged debt, as the apartment manager confirmed nothing had been sent to collections. I stated that I wanted to report Agent XXXX conduct. 

XXXX repeatedly interrupted me, spoke to others in the background while I was talking, and became condescending. When I asked how he was able to provide an extension and callback information while his agent claimed she could not, he dismissed the concern and stated he would discuss it with her. 

When I requested contact information for his supervisor or someone above him, XXXX denied having any supervisor, refused escalation, continued speaking over me, and stated that I had anger issues I need to deal with. 

He further stated that IQ Data would continue calling my job, claimed they had my workplace phone number, and referenced knowing how much money I make, which I found intimidating and inappropriate. 

I informed him that I would be pursuing this matter legally and ended the call.

Company response to consumer: Closed with explanation