Consumer complaint received 2026-05-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
Formal Complaint Regarding Missing Returned Funds and Failure to Resolve Electronic Funds Transfer Dispute I am submitting this complaint to request assistance regarding a missing {$14000.00} involving my Wells Fargo business account and Wells Fargos failure to properly investigate and resolve the matter. On XX/XX/year>, multiple XXXX Reversal Credit transactions totaling {$14000.00} were withdrawn from my Wells Fargo business account belonging to The XXXX XXXX and sent to a closed account at XXXX XXXX XXXX ( account ending in XXXX ). The receiving account holder instructed XXXX XXXX XXXX to return the funds to the originating Wells Fargo account ending in XXXX. According to XXXX XXXX XXXX management, including Branch Manager XXXX XXXX, and XXXX XXXX Vice President Chief Compliance Officer, that the funds were returned using return code RO2 ( Closed Account ). XXXX XXXX XXXX later confirmed that transaction numbers were faxed directly to the Wells Fargo Executive Office verifying the return of the funds. Despite this, Wells Fargo has failed to locate or credit funds that were reportedly returned, despite documentation and escalation. This raises concerns about failure to properly investigate and resolve an electronic funds transfer error.. I have repeatedly contacted Wells Fargo, escalated the matter to the Executive Office, and requested additional investigations. I also opened multiple case files, including : Case # XXXX Case # XXXX To date, I have not received the missing funds, a satisfactory explanation, or meaningful assistance in resolving this matter. I believe Wells Fargo has failed to : Properly investigate an electronic funds transfer dispute Adequately trace returned ACH/XXXX transactions Communicate effectively with the receiving institution Protect customer funds and resolve the error in a timely manner. Under NACHA Operating Rules, which govern ACH transactions : Return code RO2 ( Account Closed ) requires the receiving bank to return funds promptly Each ACH transaction must have a valid trace number for tracking through the network Originating and receiving banks must be able to trace, verify, and reconcile returned entries Concern # 1 : Wells Fargo has not successfully traced the return This suggests potential non-compliance with ACH tracking, documentation, and return processing requirements. Concern # 2 : This reflects a failure in interbank communication, reconciliation, and funds recovery procedures, leaving the consumer bearing the loss. This matter has caused financial hardship and significant stress to my business. I respectfully request that the XXXX XXXX Board of Financial Institutions : Review Wells Fargos handling of this dispute Assist in requiring Wells Fargo to conduct a full investigation Determine the location/status of the returned funds Require Wells Fargo to reimburse the missing {$14000.00} if the funds can not be located Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation