Consumer complaint received 2024-10-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I woke beneficial state Bank this letter and they havent responded. 

I am writing to urgently request a 10-day extension to prevent the sale or disposal of my vehicle, which is currently scheduled. This extension is necessary to resolve ongoing disputes related to the management of my auto loan, Collateral Protection Insurance ( CPI ) charges, and an unresolved claim for damages caused during the second repossession of my vehicle. 

I have filed a formal complaint with the FDIC ( Case # : XXXX ) and a civil discrimination complaint, as advised by the California Air Resources Board ( CARB ), regarding the following issues : 1. Discriminatory Treatment and Loan Mismanagement : I believe I was treated unfairly compared to other consumers due to my participation in the XXXX  program. It appears my loan was automatically viewed as high-risk, leading to premature repossession and inflated charges. After raising these concerns, the bank added extra fees, and representatives made inaccurate statements about the banks involvement in selecting which loan applications would be approved. I was never informed why my pre-approved applications for other vehicles that would have better suited my finances were rejected. I had sent emails to both the loan funder and XXXX, explaining why these other cars were better choices, but no clarification was provided. 
XXXX. Failure to Explain Loan Terms and Misuse of Promissory Note : The bank deviated from the XXXX programs contract structure, which required a single document covering the down payment, program, and loan information. I was not properly informed about the promissory note terms, and the electronic signature process was unclear. Only one bank representative, XXXX XXXX, communicated with me, and the audit trail for the electronic signature agreement does not clarify how signatures were applied across multiple documents. 
XXXX. Lack of Transparency and Consumer Rights Violations : Throughout this process, I have felt treated like a burden rather than a valued customer. I repeatedly requested the banks policies and procedures regarding loan risk management but received no meaningful response. The bank refused mediation with the law school and withheld responses from the Better Business Bureau ( BBB ), citing privacy concerns. Response letters from the bank have failed to directly address my specific concerns or explain whether the banks actions aligned with their stated policies.

4. Unexplained Fees and Incomplete Damage Claim : I was charged several unexplained fees, including two {$470.00} charges and two {$17.00} charges related to repossession and mailing costs. I requested a detailed cost breakdown and receipts but received no response. Additionally, the bank deducted a {$1000.00} deductible from the {$1900.00} claim payout, despite the policy specifying a {$500.00} deductible. The banks hired adjuster noted that parts pricing was missing from the estimate, and the damages I reportedincluding a large dent and door/window damagewere not properly accounted for in the claim. Photos of the vehicles condition, taken on the storage lot and on the day when the vehicle was returned was sent to the bank, yet the damage remains unresolved.

5. Multiple CPI Insurance Policies with Overlapping Coverage : The bank issued three separate CPI policies with overlapping coverage periods and conflicting premiums of {$410.00}, {$660.00}, and {$660.00}. Despite assurances that CPI charges would not be due until the end of the loan term, backdated charges appeared on my account, as shown in the activity logs provided by the bank in response letters. These charges were added after I first raised disputes regarding loan management and repossession concerns. 
XXXX. Unjustified CPI Charges After Repossession : CPI premiums continued to be charged even after my vehicle was repossessed, further compounding my financial hardship. 

Given the severity of these issues and their direct impact on my ability to earn a living, I request the following : 1. Grant a 10-Day Extension : This will allow time for the resolution of these disputes and prevent the immediate sale of my vehicle.

2. Review and Adjust Charges : Conduct a thorough investigation into the improper CPI charges, unexplained fees, and billing errors. Correct the discrepancies, particularly the backdated charges and unjustified premiums after repossession. 

Please consider this letter as a formal dispute and request for resolution. I look forward to your prompt response to these concerns. Thank you for your attention to this urgent matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief