Consumer complaint received 2024-05-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: CT

Complaint narrative:
My HSBC Bank principal balance was {$17000.00} ( XX/XX/XXXX foreclosure letter. ). I XXXX received a XXXX XXXX XXXX Grant for the amount of {$26000.00} that grant was supposed to be applied to my HSBC Mortgage acct. I XXXX also paid {$5000.00} at the same time HSBC Bank put the grant and pymts into a unapplied / suspense acct. The XXXX XXXX Grant and my pymts totaled up to {$31000.00}. ( Exhibit-XXXX XXXX and XXXXXXXX XXXX XXXX XXXX XXXX called and emailed HSBC Bank requesting HSBC Bank to provide me with the information that was sent to XXXX XXXX. and the principal balance, escrow balance, and deferred amt on my mtg acct. ( Exhibit - Inquiries letter and Research letter sent to HSBC Bank ) I XXXX needed all the amounts and information that was sent to XXXX XXXX prior to the XXXX XXXX Grant being applied and after. I wanted HSBC Bank to send me an explanation of why the principal balance, escrow amt, and deferred amt increase instead of decrease. HSBC Bank canceled out payments, added fees, and interest ( Exhibit - HSBC Bank acct log ). 

In XX/XX/XXXX, XXXX XXXX stated that HSBC Bank was reporting to the credit bureaus for months that I was two pymts behind and owe {$55000.00} ( Exhibit XXXX XXXX  ). In XX/XX/XXXX, HSBC stated that I was in foreclosure for missing two  pymts XXXX and XX/XX/XXXX. ( Exhibit - XX/XX/XXXX Foreclosure letter ) HSBC Bank also was putting my payments made between XX/XX/XXXX and XX/XX/XXXX in a suspense unapplied acct. not applying the payments to my HSBC Mortgage acct. ( Exhibit -HSBC Bank Acct log ) I sent a number of emails to HSBC Research Dept and they were unanswered ( Exhibit Research letters and HSBC Bank response that the inquires were received ) I sent HSBC Bank Western Union statement proving XXXX and XX/XX/XXXX pymts made ( Exhibit XXXX XXXX XXXX and requesting an explanation of why the bank was reporting inaccurate information to the credit bureaus about amt owe and that I was behind ( Exhibit XXXX XXXX XXXX ). I wanted an explanation of why the bank was putting my pymts XX/XX/XXXX XXXX XXXX in a unapplied suspense acct and applying all these fees. ( Exhibit - HSBC Bank Acct log, ) HSBC Bank sent letters stating that HSBC Bank received XXXX inquiries. ( Exhibit- HSBC Bank Acct log, Exhibit Research letters, HSBC Bank Inquiries XXXX I also requested an explanation of why the {$10000.00} certified check ( Exhibit - Check, Exhibit Research Letters ) sent XX/XX/XXXX was not deducted from the principal balance at that time was {$27000.00}. My new HSBC Bank after the {$10000.00} was deducted from the principal balance of {$27000.00} should be {$17000.00} as of XX/XX/XXXX. 

I sf wanted an explanation of why XX/XX/XXXX pymt made and XX/XX/XXXX pymt made and was processed and I was given a confirmation number. ( Exhibit - HSBC Bank Disbursement page XXXX ) I XXXX called XX/XX/XXXX to make XX/XX/XXXX pymt and was told I was in XXXX due to an error with processing XX/XX/XXXX pymt. I XXXX asked, HSBC Bank, What payments did I miss. The HSBC Rep stated that the acct and routing number of the XXXX Bank does not exist ( Exhibit XXXX Acct ). I set up a conference call the same day with XXXX and HSBC Bank. The XXXX mgr stated acct and routing number valid and funds available. Please look at the HSBC Bank Acct XXXX. XX/XX/XXXX and XX/XX/XXXX pymts processed. XX/XX/XXXX payment was reversed. The HSBC Rep that took the XX/XX/XXXX pymt did something to reverse the XX/XX/XXXX pymt as I was making the XX/XX/XXXX payment. I XXXX asked HSBC Rep if I can now make the XX/XX/XXXX mtg pymt. The HSBC Rep said no, you are in foreclosure. I called HSBC Bank monthly and the bank would not take my pymts from March 2019-Jan 2021. HSBC Bank Rep XXXX acknowledged XX/XX/XXXX that a HSBC Bank Rep that processed the payment made the error that caused me to go into foreclosure ( Exhibit - HSBC Research ). I stated that my XXXX and XXXX, payments were made correctly and the only payment that was not processed correctly was the XX/XX/XXXX payment and I was calling in XX/XX/XXXX to make XX/XX/XXXX pymt. ( Exhibit - HSBC Bank Disbursement page 4 ) HSBC Bank would not except it. ( Exhibit - HSBC Bank Disbursement sheet page 4 ) look at the HSBC Bank Disbursement sheet the XX/XX/XXXX pymt that I made was reversed ) In year, XXXX before the missed payment my principal balance was {$34000.00}. As of XX/XX/XXXX my principal balance is {$31000.00}. The figures are inaccurate because HSBC Bank did not deduct the XX/XX/XXXX {$10000.00} reinstatement amt, did not apply the XXXX XXXX  Grant, {$26000.00}, and did not apply my {$5000.00} XXXX XXXX pymts made at the same time of grant. I also made payments between XXXX XXXX XXXX and that money was in a suspense / unapplied acct. ( Exhibit HSBC Bank acct log ) : Here is a list of information that I requested that HSBC Bank provide me and have not received it : I need HSBC Bank to send me the information sent to XXXX XXXX  and to include the principal balance amt, deferred amt, and escrow amt prior to the grant being applied. 


I need HSBC Bank to inform me about how the payments that I made during the same time period were applied before, during, and after the XXXX XXXX grant was applied.

I need an explanation of why HSBC Bank was reporting for months that I was two pymts behind and owe {$55000.00}. HSBC Bank stated in XX/XX/XXXX that I was in foreclosure for missing XXXX and XX/XX/XXXX pymts. XXXX XXXX statement proved that I made pymt. In XXXX, XXXX, and XX/XX/XXXX HSBC Bank stated that I was in foreclosure. HSBC Bank had my pymts and the XXXX XXXX Grant money which totaled {$31000.00}. The XXXX XXXX grant and my pymts was in a suspense unapplied acct.

I requested HSBC Bank send me an explanation of why the pymts made between XXXX XXXX XXXX  were in a suspense unapplied acct. And some of the pymts were canceled out. HSBC Bank also added a number of fees and interest to the acct. I sent letters to HSBC Bank research dept. In XX/XX/XXXX, I had a conference call with NACA and HSBC Bank concerning reinstatement of my mtg. I was told to send {$10000.00} for reinstatement and that amt would be deducted from principal balance. The principal balance was {$27000.00} and that included taxes, insurance paid, and attorney fees and that my new principal balance would be {$17000.00} after HSBC Bank applied the funds. I called monthly concerning why HSBC Bank did not subtract the reinstatement amt from the principal balance. I was told by HSBC Bank rep that it takes time. HSBC Bank never deducted the {$10000.00} from the principal balance. 


I sf wanted an explanation of why XX/XX/XXXX pymt made and XX/XX/XXXX pymt made and was processed and I was given a confirmation number. ( Exhibit - HSBC Bank Disbursement page XXXX ) I XXXX called XX/XX/XXXX to make XX/XX/XXXX XXXX and was told I was in Forclosure due to an error with processing XX/XX/XXXX pymt. I XXXX asked, HSBC Bank, What payments did I miss. The HSBC Rep stated that the acct and routing number of the XXXX XXXX does not exist ( Exhibit XXXX Acct ). I set up a conference call the same day with XXXX and HSBC Bank. The XXXX mgr stated acct and routing number valid and funds available. Please look at the HSBC Bank Acct Log. XX/XX/XXXX and XX/XX/XXXX pymts processed. XX/XX/XXXX payment was reversed. The HSBC Rep that took the XX/XX/XXXX pymt did something to reverse the XX/XX/XXXX pymt as I was making the XX/XX/XXXX payment. I XXXX asked HSBC Rep if I can now make the XX/XX/XXXX mtg pymt. The HSBC Rep said no, you are in foreclosure. I called HSBC Bank monthly and the bank would not take my pymts from XXXX XXXX XXXX. HSBC Bank XXXX XXXX acknowledged XX/XX/XXXX that a HSBC Bank Rep that processed the payment made the error that caused me to go into foreclosure ( Exhibit - HSBC Research ). I stated that my XXXX and XXXX, payments were made correctly and the only payment that was not processed correctly was the XX/XX/XXXX payment and I was calling in XX/XX/XXXX to make XX/XX/XXXX pymt. ( Exhibit - HSBC Bank Disbursement page 4 ) HSBC Bank would not except it. ( Exhibit - HSBC Bank Disbursement sheet page 4 ) look at the HSBC Bank Disbursement sheet the XX/XX/XXXX pymt that I made was reversed ) Exhibit XXXXHSBC Acct Log I XXXX stated on the HSBC Bank log you can see on page 5 {$10000.00} in suspense, and {$27000.00} was the principal balance amt to start amt on page one, on page 2 {$810.00} cancels out XX/XX/XXXX, Page XXXX pymt XX/XX/XXXX {$710.00} cancelled out, XX/XX/XXXX {$1400.00} in suspense, XX/XX/XXXX pymt {$5600.00} cancelled out, page 3 pymt {$710.00} suspense acct, and 4 pymts of Repays Escrow advance of {$410.00} totalled {$1600.00}, Page 4 {$2800.00} suspense acct., XXXX Repays of Escrow advanced that totalled {$2500.00}, Page 5 3 pymts of Repays Escrow advanced of {$410.00} totals {$1200.00}, and {$6400.00} in a suspense acct. HSBC Bank did not deduct my pymt of {$10000.00} from the original Principal balance of {$27000.00} ( Exhibit HSBC Bank Acct Log ) Exhibit -HSBC Bank Payment Disbursement XXXX HSBC Bank pymt log XX/XX/XXXX {$42000.00} XX/XX/XXXX {$36000.00} XXXX HSBC Bank pymt log XX/XX/XXXX {$37000.00} XX/XX/XXXX {$35000.00} XXXX HSBC Bank Pymt log XX/XX/XXXX {$36000.00} XX/XX/XXXX {$33000.00} XXXX HSBC Bank pymt log Jan pymt {$34000.00} XX/XX/XXXX pymt made and processed XX/XX/XXXX XXXX made and processed XXXX pymt -Reverse on my HSBC mtg acct XXXX XXXX was not two pymts behind -Check pymt disbursement sheet XXXX XXXX informed HSBC Bank that Acct is valid and funds are available XX/XX/XXXX HSBC Bank acknowledge problem with HSBC Rep processed pymt incorrectly HSBC Bank would not stop foreclosure XXXX HSBC Bank pymt log -No pymts on acct XX/XX/XXXX {$33000.00} XX/XX/XXXX {$33000.00} XXXX HSBC Bank payment log HSBC Bank would not except my pymts No Pymts because HSBC Bank stated in Foreclosure would not except pymts XXXX HSBC Bank pymt log XX/XX/XXXX {$33000.00} XX/XX/XXXX {$41000.00} XXXX HSBC Bank payment log XXXX {$34000.00} XXXX {$37000.00} XXXX HSBC Bank pymt log XX/XX/XXXX {$41000.00} XX/XX/XXXX {$39000.00} XXXX HSBC Bank payment log XXXX XX/XX/XXXX {$37000.00} XXXX {$34000.00} XXXX HSBC Bank pymt log XX/XX/XXXX {$39000.00} XX/XX/XXXX {$37000.00} XXXX HSBC Bank payment log XXXX XX/XX/XXXX {$34000.00} End XX/XX/XXXX XXXX XXXX HSBC Bank payment XXXX XX/XX/XXXX {$31000.00} Is this an example of misappropriation of funds and FDCPA act? 
HSBC Bank reporting false information on my credit report for months ( missed payments and amount owed-Sept and XX/XX/XXXX XXXX {$55000.00} ) Collect more than owed on debt - by Adding Fees, charges and interest ( HSBC Bank Log-payments canceling out, fees, interest charges, requesting payment from the party stating that if party doesnt make effort of some form of payment, party is in foreclosure Not applying my mtg pymts XXXX XXXX XXXX Not applying the grant - {$26000.00} and my pymt for same time period of {$5000.00} Sending XXXX letter in XXXX XXXX stating that I missed XXXX and XX/XX/XXXX Request explanation of why pymts were not applied XXXX XXXX XXXX Request explanation of why {$10000.00} was not deducted from principal balance of {$27000.00} Why principal balance keep increasing instead of decreasing HSBC Bank ruined my credit

Company response to consumer: Closed with explanation