Consumer complaint received 2024-01-23 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: T.S. Holdings
State: OR

Complaint narrative:
XX/XX/XXXX : I move out of the XXXX apartment building, and pay off the rest of my utility bills. I never receive any sort of final bill or anything after moving out. 

XX/XX/XXXX : I receive a written debt collections notice from IQ Data International that I owe {$970.00} to the XXXX Apartments with no further details on what the debt or extra charges are for. 

XX/XX/XXXX : I reached out to I.Q. Data International on the phone to inquire about my debt, as I had charges from The XXXX Apartment that I wasnt aware I still had to pay. 

I spoke to a woman on the phone who told me to send an email to XXXX to inform them that I would be initiating the dispute process, and I sent them an email on XX/XX/XXXX to explain the situation. 

I let the woman on the phone know that I would send in a written dispute once I had a physical copy of the bill, as I wasnt sure what these extra charges were for, and at the very least, I would need a copy of that bill for my records if I was to pay the debt. I asked for an emailed copy of the bill so that I could dispute the charge sooner but she said they were not allowed to email me the bill for some reason. 

She said that they would mail me a physical copy of the bill and confirmed my address, and said it should arrive within a week or so. 


XX/XX/XXXX : I emailed I.Q. ( screenshot attached ) to let them know that I would be disputing the bill, per their representatives recommendation. I never received a response to the email. 


XX/XX/XXXX : I emailed IQ again to let them know that I had still not received a copy of the bill and asked if they had any updates. Again, they did not respond. 

XX/XX/XXXX : I reach out to I.Q. Data International via telephone to ask again about the physical copy of the charges so that I can continue with the dispute process. I told the woman on the phone that even if I am to pay off this debt, that I need a copy of the bill for my records, as I still have 0 physical record of what I am being charged for. She lets me know that they are charging me interest, even though I sent an email on XX/XX/XXXX notifying them that I was beginning the dispute process and was waiting for a physical copy of the bill. Some of the charges I believe were accurate, but I know that some of them were not, which is why I needed a copy of the bill so that I knew what charges to dispute. 

The woman again confirms my address and tells me that they sent the bill ( it was not sent via Certified Mail ), and that if I didnt receive it that its not her problem. For all I know you could have received the bill and tore it up. I told her that I wanted a copy of the bill via email so that I can get this settled ASAP but she said that their company wont send them via email. Now I have no way of receiving my bill since she said they did their part and sent it already. 

The woman on the phone starts to get rude and aggressive. 

I let her know that theyre withholding documents from me so that I can properly dispute the charges, and she starts accusing me of being a debt avoider and tells me to pay up now, or else were just going to keep wrecking your credit and other threatening and malicious comments trying to bully me into making a payment. 

I am not trying to avoid any debt or drag this out any further. I simply just want a copy of the charges so that I can properly dispute them. As of now, IQ Data International is trying to force me to pay a debt without any way of knowing what I am paying the debt for or having any physical copy of the bill, and they threaten to keep charging me interest and ruining my credit the longer that I wait.

This whole process has been frustrating and upsetting and Im hoping to find a resolution for it please. They continue to charge me interest and wont send me any documentation that Ive requested after almost a month, and Im not sure what to do.

Company response to consumer: Closed with explanation