Consumer complaint received 2026-05-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: Creative Finance, Inc.
State: AZ

Complaint narrative:
Paste this into the box. It's customized for the Creative Finance complaint with your specific evidence : Creative Finance , Inc. is furnishing inaccurate information to all three nationwide credit bureaus regarding an auto loan account I co-signed in XX/XX/XXXX. My credit report dated XX/XX/XXXX reveals multiple specific accuracy violations visible on the face of the reported tradeline : MATHEMATICALLY IMPOSSIBLE DATE OF FIRST DELINQUENCY : Creative Finance reports a Date of First Delinquency of XX/XX/XXXX. However, the same tradeline shows a Repossession status code in the XX/XX/XXXX payment history grid two months BEFORE the reported first delinquency. An account can not be in active repossession before its first delinquency. This DOFD inaccuracy is material because it controls the 7-year reporting period under FCRA 605 ( c ). UNEXPLAINED DOUBLE REPOSSESSION : The tradeline shows two separate Repossession status codes XX/XX/XXXX AND XX/XX/XXXX without coherent intermediate account history showing the redemption and reinstatement that would be necessary for two repossession events to occur on the same account. CREATIVE FINANCE 'S OWN CODE 074 ADMITS REDEMPTION OCCURRED : Creative Finance is reporting Narrative Code XXXX " Redeemed or Reinstated Repossession '' on this account. By Creative Finance 's own admission to the credit bureaus, a redemption or reinstatement event occurred. However, the account history fails to accurately reflect when the redemption occurred, the period during which the account was cured, or the corrected account status during that period. {$5200.00} PAYMENT IN XX/XX/XXXX NOT PROPERLY REFLECTED : The 24-month history shows an Actual Payment Amount of {$5200.00} in XX/XX/XXXX, reducing balance from {$9700.00} to {$4600.00} a {$5000.00} paydown. I made this payment in cash, in person, at Creative Finance 's office as a redemption payment under UCC Article 9 9-623. This is consistent with redemption, not a regular installment on a 54-month auto loan with biweekly terms. However, the XX/XX/XXXX status is reported as " C '' ( Collection ) inconsistent with simultaneously receiving a {$5000.00} redemption-magnitude payment. UNEXPLAINED BALANCE INCREASE : Following the XX/XX/XXXX paydown, balance increased from {$4500.00} ( XX/XX/XXXX ) to {$4800.00} ( XX/XX/XXXX ) immediately before a second repossession was reported. No itemization or explanation is provided. MISSING REQUIRED FIELDS : Date Closed, Date of Last Activity, Charge Off Amount, and Activity Designator are all reported as BLANK on this Repossession-status account that has been derogatory for over two years. INCONSISTENT PAST DUE REPORTING : Past Due ( {$5300.00} ) is reported at 99.1 % of Balance ( {$5400.00} ) on a closed, repossessed account an internally inconsistent reporting configuration. I have prior verbal communications with XXXX XXXX, Chief Lending Officer of Creative Finance, in which he offered deletion of this tradeline as part of settlement, then subsequently withdrew the offer. Creative Finance therefore has the administrative capability to delete this tradeline ; they have chosen not to despite the documented accuracy violations. I am submitting parallel CFPB complaints against all three credit bureaus for failure to properly investigate. I am also submitting a direct furnisher dispute to Creative Finance under FCRA 1681s-2 ( b ), demanding production of : the original signed retail installment contract, payment history ledger showing the XX/XX/XXXX cash redemption payment, documentation of the redemption event admitted by Code XXXX, UCC Article XXXX XXXX notices, sale documentation, and deficiency calculation. Creative Finance is required under UCC Article 9 and consumer protection law to maintain receipt and ledger records of cash payments received. DESIRED RESOLUTION : Deletion of the Creative Finance , Inc. tradeline from Equifax, Experian, and TransUnion in its entirety.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation