Consumer complaint received 2026-03-17 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: EdFinancial Services
State: NC

Complaint narrative:
b'Letter of Complaint\nRegarding Suspected Financial Aid Irregularities at XXXX XXXX XXXX (XXXX XXXX)\XXXX XXXX XXXX (Student ID # XXXXnXXXX XXXX XXXX XXXX XXXX XXXX XXXXDate: XXXX XXXX XXXX XXXXnU.S. Department of Education\nOffice of Federal Student Aid / Office of Inspector General/ CFPB\nSubject: Formal Complaint Concerning Suspected Financial Aid Mismanagement and Irregular Fund Activity at XXXX XXXX XXXX XXXX XXXXDear Sir or Madam,\n\nI am writing to formally submit a complaint and request an investigation into suspected irregular, unexplained, and potentially improper handling of federal student aid funds by XXXX XXXX XXXX XXXX XXXX XXXXnPrior to XXXX XXXX XXXX XXXX; I was enrolled as a Master of Science in Leadership with an Emphasis in Homeland Security and Emergency Management student in XXXX XXXX XXXX online program and received federal financial aid to support my education. There were three direct point of contacts that I personally dealt with from the school their names are as following: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Please note between the three point of contacts that the school said I had to reach out to, there were a host of phone conversations, emails, etc. going back and forth about this complaint prior to me just withdrawing from the school on XXXX XXXX XXXX XXXX all together requesting that the funds in the amount XXXX be returned back to the lender Ed Financial, including the Loan Transfer funds in the amount of XXXX XXXX that Liberty University On-line sent to the school on my behalf after submitting a Clearance of Withdraw/Loan Transfer Form that was properly and successfully done on behalf of XXXX XXXX XXXX XXXX to XXXX XXXX XXXX On-line. In writing, as instructed by XXXX XXXX XXXX On-line, I submitted a request on XXXX XXXX XXXX XXXX, to be immediately withdrawn from the school and program requesting now a Clearance of Withdraw/ Return of Funds back to the lender Ed Financial. I also personally spoke to a representative of the lending institution mentioned above to make them aware of whats going on and why. Today, Tuesday, XXXX XXXX XXXX XXXX XXXX XXXX On-line Counselors and Financial Aid Department has deliberately ignored my request. Lastly, on XXXX Review, I left a very detailed review about my experience, no one from upper management has attempted to reach out to me via email or by phone. I only receive direct email communications for my personal records with the school at the time. After leaving my XXXX Review, I see that this is the norm with XXXX XXXX XXXX On-line, many left horrible reviews about this similar situation.\n During my enrollment, I observed multiple discrepancies and concerning financial activities related to my student account and financial aid disbursements that I believe warrant review by the U.S. Department of Education.XXXXnSummary of Concerns\n\nThe following issues raised serious concerns regarding the transparency, accuracy, and appropriateness of how my financial aid funds were handled:\n1.\tUnexplained or Inconsistent Charges\nCharges appeared on my student account that were not clearly explained, itemized, or previously disclosed. In some cases, amounts changed without notice or documentation.\n2.\tQuestionable Application of Financial Aid Funds\nFederal financial aid disbursements did not align with tuition balances, course enrollment periods, or official billing statements. Funds appeared to be applied, removed, or adjusted without clear justification.\n3.\tDelayed, Missing, or Inaccurate Refunds\nAny refunds due to me were delayed, inconsistent, or not issued as expected, despite my account reflecting overpayments or unused funds.\n4.\tLack of Clear Communication and Documentation\nWhen I contacted the universitys financial aid or billing departments seeking clarification, I received conflicting information, vague explanations, or no written confirmation supporting the transactions on my account.\n5.\tPotential Misrepresentation of Program Costs or Financial Obligations\nThe total cost of attendance and financial obligations appeared to change over time in ways that were not clearly communicated or justified, raising concerns that aid funds may not have been handled in compliance with federal regulations.\n\nSincerely,\n\nMs. XXXX XXXX XXXXStudent ID # XXXX XXXX

Company response to consumer: Closed with explanation