Consumer complaint received 2024-12-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: CCF Intermediate Holdings LLC
State: TX

Complaint narrative:
In XX/XX/year> I went in the Title Max in XXXX, to inquire about a Loan. I inform the store manager just that, INQUIRE. Next thing you know this guy was filing out my application his self, store Manager. Instead of me filing it out. He also con me out of my phone and text my husband and daughter. Said if I didn't allow him he will not approve me. I had been con into this loan. I should of look at the reviews knowing that they were in a Big Legal Lawsuit. Anyways before you know it this man has process a loan. A couple weeks later a major Disaster came in XXXX TX cause me and my family to evacuate and become homeless, the car also has engine problems. I had spoken to several people in the Title Max and explained to them my situation. A month ago XX/XX/year> I spoken with someone in the Corporate office and advised him me and my family became HOMELESS. I told him I could pay something a month later, cause I need to get sufficient with a Home for my family. I also was given the mailing address in XXXX to mail a money order because I was not going to give my credit card info over the phone since title max is known for stealing and Breaching, and are being Sued. He agreed and said he was giving me 45 days. Today XXXX, XXXX, XXXX. I was followed by a old car with hand made scanners on car. When I went into the store. I look up my van was being towed with my XXXX XXXX XXXX XXXX  son, my miniature dog, and my sleeping XXXX  husband in it. When I approached my XXXX a very dirty Caucasian lady with dirty muddy skin, muddy short cut up shorts. Looks like some one on XXXX  shows me a phone with a order for repossession from title max and demands my keys. She then bow guarded me from getting into my van, where she took her steel dirty boots and dint the side of my van she then bogard the door where the door seems to be breaking off. She brush up against me, striking me with the door and call me a XXXX. I called the cops cause she said that she was going to tow me in it. I even have witnesses that recorded everything thing and to makie sure they will not try to hit me. Cops was called and they said that I will be charged if I interfere with them repossession the vehicle by the XXXX TX Police dept and because they have uploaded paperwork. From Titlemax. I called title max customer service and they said they did not enter a repossession I spoke with XXXX, I then spoke with the billing Resolution dpt spoke with XXXX she said the same thing not supposed to be a repossession and she processed a complaint. And that she was asking for a payment, then I spoke with XXXX She was from Community Choice handles repossessions title max and she said the same thing my vehicle was not out for Repossession. She then told me to email Titlemax Legal dpt. I too can log onto title max and it is asking for a payment from me to avoid repossession. Will file FTC Report on this include XXXX Police dept allowing this False Towing company to illegally repossess my car, and forcing me and family to leave car.

Company response to consumer: Closed with explanation