Consumer complaint received 2024-02-08 00:00:00
Product: Debt collection — I do not know
Issue: Threatened to contact someone or share information improperly — Contacted your employer
Company: ENCORE CAPITAL GROUP INC.
State: MO

Complaint narrative:
On XX/XX/ I received an email ( attached ) from MCM stating they were a debt collector and were the new owner of a XXXX XXXX XXXX debt that I owed. In the email it states that I could write to them and request the information. I replied in email on XX/XX/23 and requested all of the information according to 15USC 1692g section 809 ( b ). I stated no reporting to credit agencies until I had an opportunity to verify the debt. I continued to received weekly emails and phone calls from them. On XX/XX/ I received a phone call at work ( I answered the office phone ). It was a woman stating her name was XXXX XXXX and she was a compliance XXXX in XXXX XXXX with an order to locate me and had papers to bring for my signature at work. I told her that she had the correct work address for me and she could bring the papers anytime. I also told her not to call my employer again because I could lose my job. She gave me an XXXX phone number and a case number to refer to so I could contact the " filing party ''. I asked her what company she was with and she refused to give me a name of a company. Approx XXXX minutes later, I received a phone call from my under age son stating he had gotten a voice mail from the same person. On XXXX she called my office again, this time I did not answer the phone but a co-worker did. My co-worker stated to her that she was already told not to contact my employer. She stated " Well tell XXXX we will be there today to serve her the filing papers ''. My co-worker took the number down from caller ID. It was XXXX. Later that afternoon, I received a call from the same number on my cell phone. I have attached the message that was left on my cell phone. After receiving that voice mail, I called the XXXX phone number. They did not answer with a business name. I asked twice who the company was before they gave me an answer. I was told at first that they didn't have to tell me who they were, I gave them the file number that was left on my cell phone, then they told me it was Midland Credit Management. This is 4 months after I wrote to them and asked for the verification and information that still has not been provided but now they are claiming they have several accounts in my name. On XX/XX/ I logged into my email, and found an email from them dated XX/XX/XXXX stating that I could click the link to chat with an account XXXX. I clicked that link. I copy and pasted in it's entirety, the letter I had sent them requesting all documentation of the debt back in XXXX. I then at that time told them to cease and desist all contact with me on any and all accounts with my name on them until they verified ALL of the information I was requesting. 
The phone calls have stopped, but I am getting 3-5 emails a week from Midland and discovered today that they have reported negatively on my credit report which they were instructed not to do until the debt could be verified.

Company response to consumer: Closed with non-monetary relief