Consumer complaint received 2026-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
The bank total failure to investigate my XX/XX/year> fraud directly caused by my financial ruin needing to an illegal eviction under XXXX combined court case XXXX where the landlord committed procedural fraud to seize my home. in XX/XX/year> I got a sentiment from around the death of my mother open account truest Bank and had a {$50000.00} way of going my lawyer sent so I could have money right away when I open account the assistant told me I would be able to get the money instantly but when it came in they wouldn't let me have it for like 3 days when it cleared the very first day was suspicious activity that continued where they froze my account everyday for a week XX/XX/XXXX fraud check one on my account some reason the bank put it in all the statements that it went out to XXXX came back like the XXXX went out the XXXX. Close the account for fraud got the second half of my money {$120000.00} didn't want to do it but it was an emergency so I put that check into my money market account along with a XXXX XXXXXXXX XXXX that was left over from checking account that I close XX/XX/XXXX for Fraud to use while the check cleared in 3 days went home to pay some bills with it an account was frozen already. Got a letter it's going to be frozen for 14 days to investigate the check which that check was already investigated with the {$50000.00} that they investigated already and approved it. They would not let me in that account to use the other money to pay bills but they let a fraud person go in there and transfer XXXX out into the fraud account that I closed. Want to check cleared the money came out by the thousands really fast repeated transactions mimicking transactions and that person fraud taking XXXX constantly. Truist after all that suspicious activity and freezing my account they turn the blind eye I told him I needed I hold their account investigated for fraud they didn't do that they wanted one transaction at a time and even the transactions that I made that were good for being charged multiple times and they still wouldn't listen to me. Going to the bank the assistant 's there would tell me they couldn't help me with fraud I just needed to make a phone call and then another day I was in there a manager came in and said yes we help with fraudand I told him about the thousands that was stolen and he said they do do fraud bring in my some transactions for him to next day I brought him transactions of merchant that didn't have any of the ones that truist had on my bank statements. Manager XXXX XXXX lie to me and told me that they were all pending that is that is why I couldn ' see them from 6 months back. I didn't have any pending. To make this devastating long story short my sum it up. Manager didn't turn in them just disputes to the dispute team he didn't do a fraud of investigation he did do nothing more.. I have proof that I called almost every day for this past couple years no one gets to give you that my money in the bank has broke many laws. A little bit of money I have XXXX to XXXX XXXX day one told him about my fraud they said I didn't need to worry about it if it happened it would bring my money back. Fraud started immediately and within 2 months that money was gone so my mom wrongful settlement I won was gone was buying a house with that money and so and also was living in was sold and I had to get out and I thought I was going to get provisional credit from the bank and that never happened and XXXX they never did anything either they denied all my transactions and you can see on their statements hundreds of dollars we're being moved around and I can't see it doesn't show that I ever spent it but you didn't I couldn't even get money out because the card came out l fraud when I will try to use it but that money was being taken on my account and nobody would help me so I was broke no provisional credit no way to buy a house which led to eviction in that eviction was illegal and a lady used fraud receipt to get it to happen and then there's no notice about having 24 hours or XXXX she could call our stuff abandon at the end of 24 hours. The sheriff came and said to me how much longer are you going to be you're lucky she's even letting you get your things. Which I know now that's not true you should have had a document attached to the eviction notice we are supposed to know our rights and I have no idea. The moving truck was delayed until XXXX XXXX so my fiance asked the sheriff and landlord if we can move our stuff out at XXXX and they said no that the doors will be locked and if we were not gone the police would be called. They said the next day at XXXX XXXX which the 24 hours now know that was over at XXXX : XXXXto move. That is not reasonable 24 hours and I didn't know that at the time. The next day got there at XXXX didn't see her anyways called her got to hold her at XXXX and she says sorry but your stuff is abandoned and it's mine. We were in shock couldn't believe that she was saying that and that she could do that never had any idea about the abandonment. I told her that I was going to call the news because she could not do this. Later that day police officer approached fiance and I at the neighbors cross the road and said that the landlord wanted to make a deal and if we paid the movers they were at the house XXXX they would bring my stuff out and we could have what we wanted throw away what we didn't. Police officer gave us 10 minutes to come up with the money. The next morning when we gotthere one of the movers I was in their pajamas and they had dumped out all of our boxes stolen everything of value through all the other stuff around throwing them in tarps taking them out the door threw away all are valuable precious furniture my mother 's table her great grandfather 's chair many many other family members hand down when they past. All of our pictures and memories our whole life. They smashed my mom and dad 's earns of ashes on the porch. On the way that morning I read a code about the 24 hours and I told him that they shouldn't be doing doing what they're doing and it was all mistake and that I called the police and they were coming call the police and they are coming. They then started smashing a dresser up against the truck. Officer came from day before wouldn't listen to me told us we couldn't have the stuff all throwed in the truck and we are lucky to get to have whatever was left and that has breaking the law and I told him that there was a code and it shouldn't be happening and he told me we were lucky we were even getting to have a chance to get what we had left. We were then homeless and so my son had to go live with family and my two XXXX XXXX. After a month we got a car to stay in and went to get my two dogs for a visit and that later that night a drunk driver hit his head on and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Got another car month later and within 24 hours a person going 90 passing cars behind us ran out of room and I got to our car and try to get back in the lane and crashed in the back of our car and sent us out of control and the car was totaled and I got XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and my other dog died died a couple months later from XXXX XXXX. All this it's because of the bank and my money refusing to help me and neglecting all their duties breaking the law led to eviction having all my stuff stolen, having my son and dogs live with family living on the street and then two car accidents killing my dogs and I almost XXXX and now have serious health conditions that could end my life and still living with a friend having no home. Also the landlord committed fraud in the courts using fake receipt to get us evicted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation