Consumer complaint received 2023-04-19 00:00:00
Product: Credit card or prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Block, Inc.
State: TX

Complaint narrative:
My name is XXXX XXXX and XXXX informing you all of the actions I have taken with Cash app I had notice some transactions from XXXX. I had filed a dispute which it was not in my favor. I have filed multiple disputes about the concerns that i have with the monies being transferred out my account as well as the unauthorized transactions. On XX/XX/XXXX there as a transaction to a XXXX XXXX payment to XXXX XXXX at XXXX for the amount of {$350.00} dollars which was unauthorized i explain my account became compromised they didnt do anything, Next transaction was on XX/XX/XXXX to XXXX XXXX XXXX XXXX XXXX  XXXX at XXXX for the amount of {$180.00} which was unauthorized. Next transaction was to XXXX payment to XXXX XXXX at XXXX on XXXX XXXX {$200.00} unauthorized. Next transaction was to a XXXX XXXX payment to $ XXXX at XXXX on XX/XX/XXXX for the amount of {$400.00} XXXX {$10.00} XXXX XXXX XX/XX/XXXX for the amount of {$7.00} to XXXX XXXX XXXX. XX/XX/XXXX {$17.00} to XXXX XXXX. XX/XX/XXXX {$21.00} to XXXX XXXX XXXX XXXX. XX/XX/XXXX {$9.00} to XXXX XXXX. XX/XX/XXXX {$30.00} to XXXX XXXX XXXX XXXX. XX/XX/XXXX {$10.00} to XXXX XXXX XXXX XXXX XX/XX/XXXX {$18.00} to XXXX XXXX XXXX. XX/XX/XXXX {$25.00} to XXXX XXXX. XX/XX/XXXX {$7.00} to XXXX XXXX. XXXX {$39.00} to XXXX. All these transactions were done without my authorization. Even after filing a dispute i was denied my claim and i dont know none of the people or did i give any authorization to make or process any monies out my account. Reference number for the old claim was XXXX. 

15 U.S. Code 1644 - Fraudulent use of credit cards ; penalties : ( a ) Use, attempt or conspiracy to use card in transaction affecting interstate or foreign commerce Whoever knowingly in a transaction affecting interstate or foreign commerce, uses or attempts or conspires to use any counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card to obtain money, goods, services, or anything else of value which within any one-year period has a value aggregating {$1000.00} or more ; or ( b ) Transporting, attempting or conspiring to transport card in interstate commerce Whoever, with unlawful or fraudulent intent, transports or attempts or conspires to transport in interstate or foreign commerce a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained ; or ( c ) Use of interstate commerce to sell or transport card Whoever, with unlawful or fraudulent intent, uses any instrumentality of interstate or foreign commerce to sell or transport a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained ; or ( d ) Receipt, concealment, etc., of goods obtained by use of card Whoever knowingly receives, conceals, uses, or transports money, goods, services, or anything else of value ( except tickets for interstate or foreign transportation ) which ( 1 ) within any one-year period has a value aggregating {$1000.00} or more, ( 2 ) has moved in or is part of, or which constitutes interstate or foreign commerce, and ( 3 ) has been obtained with a counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card ; or ( e ) Receipt, concealment, etc., of tickets for interstate or foreign transportation obtained by use of card Whoever knowingly receives, conceals, uses, sells, or transports in interstate or foreign commerce one or more tickets for interstate or foreign transportation, which ( 1 ) within any one-year period have a value aggregating {$500.00} or more, and ( 2 ) have been purchased or obtained with one or more counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit cards ; or ( f ) Furnishing of money, etc., through use of card Whoever in a transaction affecting interstate or foreign commerce furnishes money, property, services, or anything else of value, which within any one-year period has a value aggregating {$1000.00} or more, through the use of any counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained credit card knowing the same to be counterfeit, fictitious, altered, forged, lost, stolen, or fraudulently obtained shall be fined not more than {$10000.00} or imprisoned not more than ten years, or both

Company response to consumer: Closed with explanation