Consumer complaint received 2026-04-08 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Time Investment Corporation
State: NC

Complaint narrative:
I am filing a formal complaint against Time Finance Services regarding repeated inaccurate reporting on my loan account. On XX/XX/year>, I made a payment of {$96.00} toward my loan. Despite making this payment within the month, I was reported as 30 days late on my credit. This is not the first time this issue has occurred. Previously, I was reported 30 days late due to a discrepancy in the required payment amount. At that time, I had been quoted an incorrect monthly payment amount by a representative, XXXX XXXX. I was advised that my payment would be lower due to prior overpayments. However, I later learned that I was short by a small amount due to internal calculation differences. Time Finance Services acknowledged that error and corrected the negative reporting. Since then, I have continued making payments based on the guidance provided by both XXXX XXXX and a representative from Time Finance Services headquarters. I was informed that my minimum payment had decreased due to the additional amounts I had paid over the life of the loan, bringing it to approximately {$95.00} and some change. Based on that information, I made a payment of {$96.00} in XXXX to ensure I met my obligation. I have also consistently been advised that as long as my payment is made within the month, I would not incur negative credit reporting. I followed that guidance and made my payment before the end of XXXX. To further illustrate the inconsistency, I made a payment of {$110.00} in XXXX and was not reported late, even though that amount differed from the originally stated minimum of {$110.00}. This demonstrates that the issue is not the timing of my payments, but rather inconsistent information regarding the required payment amount. Additionally, when I attempted to confirm my payment details with another representative, I was given conflicting information, as they were only able to see the original payment amount of {$110.00} and not the adjusted amount previously communicated to me. This further confirms that there is a lack of alignment internally regarding my account. This is not an issue of neglect or failure to pay. This is an issue of inconsistent and inaccurate information being provided by Time Finance Services, which has now resulted in repeated negative impacts to my credit. I have also made multiple attempts to contact Time Finance Services headquarters directly for clarification but have been unsuccessful in reaching someone who can provide consistent and accurate information. At this time, I am requesting the following : Immediate removal of the 30-day late payment from all credit bureaus A full review of my account to determine and clearly document the correct monthly payment amount Internal account notes to ensure all representatives and reporting teams are aligned, so that payments within the communicated range of approximately {$95.00} to {$110.00} are not incorrectly flagged moving forward My only concern is the ongoing inconsistency in how my account is being handled. I have made consistent efforts to meet my obligations and have relied on the information provided by your representatives. I am requesting that this matter be corrected promptly so that I can continue paying my loan without further issues or confusion.

Company response to consumer: Closed with explanation