Consumer complaint received 2025-03-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Continental Finance Company, LLC
State: TX

Complaint narrative:
XXXX XXXX 18 U.S.C. 1343 ( XXXX XXXX ) by transmitting false data security assurances while failing to prevent unauthorized electronic access to consumer information. They violated 18 U.S.C. 1341 ( Mail XXXX ) by sending misleading written communications claiming strong protections, then allowing breaches. Under 18 U.S.C. 1344 ( Bank XXXX ), they facilitated fraudulent use of compromised consumer nancial data, harming nancial institutions. By providing false statements to federal agencies and regulators, XXXX XXXX 18 U.S.C. 1001, and their repeated actions show a pattern of racketeering activity, violating 18 U.S.C. 1962 ( XXXX ). Their willful disregard of basic cybersecurity standards and enabling of identity theft also violate 18 U.S.C. 1028 ( Identity Theft ) and 18 U.S.C. 1030 ( XXXX XXXX and Abuse Act ). Collectively, these acts form a conspiracy under 18 U.S.C. 371, demonstrating deliberate participation in unlawful In XX/XX/XXXX, during a trip to XXXXXXXX XXXX I lost my wallet, which contained sensitive personal information, including my government-issued ID, Social Security XXXX XXXX and financial documents. Despite retracing my steps, I was unable to recover it. At the time, I did not report the loss because I did not notice any immediate fraudulent activity. Recently, while reviewing my credit report, I discovered fraudulent accounts had been opened in my name shortly after the loss. These accounts were opened without my authorization, using my stolen information, and adverse actions were sent to an address that does not belong to me. I am filing this report because I believe the person who found my wallet used my personal information to commit identity theft. I am pursuing all legal remedies to resolve this matter and hold the responsible party accountable. I am filing this complaint against XXXX for multiple violations of federal law regarding their handling of fraudulent accounts on my credit report. Despite an FTC Identity Theft Report already on file and a newly filed police report, XXXX continues to report accounts that were fraudulently opened in my name. These accounts stem from a stolen wallet containing my government-issued ID, Social Security XXXX XXXX and financial information, which led to unauthorized credit activity. Violations Committed by XXXX XXXX XXXX Unlawful Reinsertion of Fraudulent Accounts XXXX initially deleted an account after my dispute, only to reinsert it without legally required notice under the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i ( a ) ( 5 ) ( B ). This is a clear violation, as they failed to provide written notification within XXXX business days, depriving me of my right to dispute it again. XXXX. Failure to XXXX XXXX XXXX XXXX FCRA 15 U.S.C. 1681c-2 ( a ), XXXX  must block information resulting from identity theft within XXXX business days after receiving proper documentation, including an FTC Identity Theft Report and a police report. They refused to comply, allowing creditors to continue reporting fraudulent accounts. XXXX. Failure to XXXX XXXX I requested debt validation for the fraudulent accounts as required under 15 U.S.C. 1681s-2 ( a ) ( XXXX ) ( B ), but XXXX failed to provide any proof that I authorized these accounts. If no legal proof exists, they are obligated to delete the information immediately. XXXX. Criminal Violations Committed By knowingly reporting false information, XXXX XXXX XXXX in wire fraud ( 18 U.S.C. 1343 ), bank fraud ( 18 U.S.C. 1344 ), and mail fraud ( 18 U.S.C. 1341 ), as they transmitted fraudulent data electronically and allowed adverse action notices to be sent to an incorrect address. Additionally, their actions amount to conspiracy under 18 U.S.C. 371, as they are willfully participating in deceptive financial reporting that harms consumers. XXXX  is not above the law and can not continue to act as if they are merely a reporting entity while ignoring their legal obligations. I will pursue civil litigation if necessary and will also escalate this matter to the United States XXXX Attorney for criminal review. There is indisputable evidence proving XXXX Is noncompliance, and they can not lawfully claim innocence given the facts presented. Criminal Violations Committed by XXXX Under Title 18 U.S. Code XXXX actions in knowingly re-reporting fraudulent accounts, failing to block identity theft-related information, and refusing to comply with federal dispute laws constitute multiple criminal violations under Title XXXX of the United States Code. These violations extend beyond civil infractions and fall under federal criminal law, which carries severe penalties, including fines and imprisonment. Below are the specific statutes XXXX has XXXX : XXXX. XXXX XXXX ( 18 U.S.C. 1343 ) XXXX has engaged in wire fraud by electronically transmitting false and misleading information across state lines. Despite receiving an FTC Identity Theft Report and a police report, they continue to report fraudulent accounts as valid. By doing so, they knowingly facilitate the misrepresentation of my financial status to lenders, which can cause financial harm, denials of credit, or higher interest rates. This constitutes a scheme to defraud, using electronic means to commit fraud against me as a consumer. XXXX. Bank XXXX ( 18 U.S.C. 1344 ) XXXX refusal to correct fraudulent accounts enables creditors to make lending decisions based on false information. This affects federally insured banks that rely on XXXX XXXX XXXX determining loan eligibility. By knowingly allowing fraudulent accounts to remain, XXXX  is aiding and abetting bank fraud by facilitating financial deception that leads to wrongful lending or credit denials. XXXX. Mail XXXX ( 18 U.S.C. 1341 ) XXXX permitted XXXX to send adverse action notices to an incorrect address, resulting in my inability to dispute fraudulent accounts in a timely manner. Mailing false credit reports and adverse actions based on fraudulent data constitutes mail fraud, as they knowingly sent or caused misleading documents to be mailed, which is a federal offense. XXXX. Conspiracy to Commit XXXX ( 18 U.S.C. 371 ) XXXX willful collaboration with creditors to keep fraudulent accounts reporting, despite clear evidence of identity theft, constitutes conspiracy to commit fraud. They are acting in concert with financial institutions by refusing to delete fraudulent accounts, ultimately harming consumers while profiting from inaccurate credit reporting. XXXX. Obstruction of Justice ( 18 U.S.C. 1519 ) XXXX refusal to acknowledge official identity theft complaints, police reports, and FTC reports XXXX to obstruction of justice. By ignoring and delaying legally required actions, they are actively interfering with federal investigations and regulatory enforcement, which is a federal crime. XXXX to Provide Adverse Action Notices Under 15 U.S.C. 1681m ( a ) of the Fair Credit Reporting Act ( FCRA ), creditors are legally required to provide adverse action notices when they deny credit based on information from a credit report. Despite repeated denials, none of the creditors reporting on my file have issued such notices, depriving me of my right to understand and dispute the reasons behind these adverse decisions. This failure violates federal law and undermines transparency in consumer reporting. XXXXFraudulent Use of False Addresses to Collect Debt The inaccurate addresses in my credit file have been exploited by creditors to conspire in fraudulent debt collection activities, violating both civil and criminal statutes. XXXX to Legitimize Invalid Debts ( 18 U.S.C. 371 ) : XXXX in collusion with associated creditors, has conspired to use fraudulent information to legitimize debts that are either invalid or outdated. By reporting incorrect addressesspecifically XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, where I have never residedthey have fabricated a connection between me and these illegitimate debts. This calculated conspiracy aims to deceive and manipulate both consumers and financial institutions for unlawful financial gain. egregious violations committed by XXXX XXXX XXXX XXXX XXXX, and associated parties. Their actions not only contravene consumer protection laws but also constitute violations of criminal statutes, causing harm to my financial standing and perpetuating fraudulent practices. XXXX. Failure to Provide Adverse Action Notices Under 15 U.S.C. 1681m ( a ) of the Fair Credit Reporting Act ( FCRA ), creditors are legally required to provide adverse action notices when they deny credit based on information from a credit report. Despite repeated denials, none of the creditors reporting on my file have issued such notices, depriving me of my right to understand and dispute the reasons behind these adverse decisions. This failure violates federal law and undermines transparency in consumer reporting. XXXX. Inaccurate Address Reporting The Federal Trade Commission ( FTC ) identity theft report fraudulent addresses that have been inaccurately reported on my credit file, including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These addresses are entirely fraudulent, and I have never resided at or been associated with them. XXXX continued inclusion of these addresses violates 15 U.S.C. 1681e ( b ), which mandates credit reporting agencies to ensure maximum possible accuracy of the data they report. By knowingly including these false addresses, XXXX has acted negligently and in bad faith, directly facilitating harm to my creditworthiness and perpetuating fraudulent debt collection schemes. XXXX. Fraudulent Use of False Addresses to Collect Debt The inaccurate addresses in my credit file have been exploited by creditors to conspire in fraudulent debt collection activities, violating both civil and criminal statutes : : Conspiracy to Legitimize Invalid Debts ( 18 U.S.C. 371 ) : XXXX, in collusion with associated creditors, has conspired to use fraudulent information to legitimize debts that are either invalid or outdated. By reporting incorrect addressesspecifically XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX,, where I have never residedthey have fabricated a connection between me and these illegitimate debts. This calculated conspiracy aims to deceive and manipulate both consumers and financial institutions for unlawful financial gain. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 18 U.S.C. 1343 ) : XXXX has knowingly transmitted false address data and outdated debt information electronically across state lines. By doing so, they have engaged in wire fraud, intentionally deceiving financial institutions and other entities that rely on accurate credit information. Their actions have directly harmed me financially by negatively impacting my creditworthiness based on fabricated data. Mail XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 18 U.S.C. 1341 ) : By mailing credit reports containing false addresses and obsolete debts, XXXX XXXX XXXX fraudulent scheme designed to mislead creditors and consumers. This misuse of the postal service to disseminate fraudulent information constitutes mail fraud. Their deliberate actions have sown confusion and inflicted unwarranted damage on my financial reputation. XXXX XXXX XXXX XXXX Statutes ( 18 U.S.C. 1961 et seq. ) : XXXX persistent reporting of false information, combined with its collaboration with creditors engaging in deceptive practices, establishes a clear pattern of racketeering activity. Their systematic fraud falls squarely under the XXXX XXXX and XXXXXXXX XXXX XXXX XXXX XXXXXXXX ). By operating an enterprise through a pattern of racketeering activity, XXXX has XXXX blatant disregard for federal law and consumer rights. Bank XXXX XXXX XXXX XXXX ( 18 U.S.C. 1344 ) : By providing false data to financial institutions, XXXX has XXXX in bank fraud. Their actions have undermined the integrity of the banking system, causing harm not only to me but also to lenders who rely on accurate information to make informed decisions. This deception has led to incorrect assessments of credit risk, potentially resulting in financial losses for these institutions. Fraudulent Misrepresentation Causing Direct Harm ( Common Law ) : XXXX has intentionally misrepresented material information by reporting incorrect addresses and outdated debts. This fraudulent misrepresentation has directly harmed my financial standing, leading to unjust credit denials and tarnishing my reputation. Their willful deceit violates fundamental principles of honesty and fair dealing, inflicting measurable damages upon me. Unfair and Deceptive Practices Violating the FTC XXXX ( 15 U.S.C. 45 ) : XXXX actions constitute unfair and deceptive practices in violation of Section XXXX of the Federal Trade Commission XXXX. By misrepresenting my credit information, they have engaged in conduct that is unethical, unscrupulous, and substantially injurious to consumers. Their practices are not only unjustified but also violate established standards of commerce and trade. Detailed Application of Violations : Conspiracy ( 18 U.S.C. 371 ) : XXXX deliberate collaboration with creditors to report false information is a calculated effort to deceive. By fabricating addresses and associating invalid debts with my credit file, they have created a false narrative intended to coerce payment on debts that are not legally enforceable. This conspiracy is a direct affront to federal statutes designed to protect consumers from such collusive fraud. XXXX XXXX ( 18 U.S.C. 1343 ) : The electronic transmission of knowingly false credit data constitutes wire fraud. XXXX actions were not accidental but intentional, with full awareness of the falsehoods being propagated. By transmitting this data, they have exploited interstate communication channels to perpetrate fraud, causing substantial financial harm to me and undermining the reliability of credit reporting systems. Mail XXXX ( 18 U.S.C. 1341 ) : Utilizing the postal service to distribute fraudulent credit reports amplifies the severity of XXXX misconduct. Each mailed report containing false information is a deliberate act to mislead and defraud recipients. This systematic use of mail for fraudulent purposes demonstrates a flagrant disregard for federal law and the rights of consumers. XXXX Violations ( 18 U.S.C. 1961 et seq. ) : XXXX ongoing fraudulent activities, in partnership with deceptive creditors, constitute a pattern of racketeering activity as defined by XXXX statutes. Their enterprise operates with the explicit purpose of defrauding consumers and financial institutions. This sustained pattern of illegal conduct necessitates immediate legal action to halt their unlawful operations and hold them accountable for their actions. Bank XXXX ( 18 U.S.C. 1344 ) : By providing financial institutions with false credit information, XXXX has XXXX influenced lending decisions, resulting in potential financial losses and unjust credit denials. Their intentional deception undermines the banking system 's integrity and violates federal laws designed to protect financial institutions from fraudulent activities. Fraudulent Misrepresentation ( XXXX XXXX ) : XXXX  intentional reporting of false addresses and outdated debts is a clear case of fraudulent misrepresentation. They knew or should have known that this information was false, yet they willfully included it in my credit report. Their actions have caused me tangible harm, including damage to my XXXX XXXX, denial of credit opportunities, and undue stress and hardship. Unfair Practices XXXX the FTC XXXX ( 15 U.S.C. 45 ) : XXXX  deceptive reporting practices are unfair under the FTC XXXX XXXX causing substantial injury to consumers that is not reasonably avoidable and not outweighed by any benefits. Their actions are antithetical to fair business practices and have caused widespread harm to consumer trust and financial well-being. XXXX. Negligence and Malfeasance in Addressing Identity Theft XXXX failure to correct these inaccuracies despite being notified through FTC Identity XXXX Reports violates 15 U.S.C. 1681i ( a ), which requires credit reporting agencies to investigate disputed items promptly and correct or delete inaccurate or unverifiable information. Their inaction constitutes gross negligence and deliberate malfeasance, further enabling creditors to exploit these inaccuracies. XXXX, which have caused significant harm to my financial standing and represent blatant violations of multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ) and other consumer protection laws. XXXX deliberate and systematic misconduct includes the following : XXXX. Violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) a. Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) : XXXX is legally obligated under 15 U.S.C. 1681e ( b ) to follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. Misreporting of XXXX XXXX : XXXX  has reported incorrect addressesspecifically XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX,, which are entirely false and have no association with me. Despite my notifications and disputes, these inaccuracies remain on my credit report. Inaccurate Account Information : XXXX continues to report outdated debts that are over XXXX years old, which should have been excluded from my credit report. b. Inclusion of Obsolete Information ( 15 U.S.C. 1681c ( a ) ( 4 ) ) : Under 15 U.S.C. 1681c ( a ) ( 4 ), consumer reporting agencies are prohibited from reporting accounts placed for collection or charged to profit and loss which are more than XXXX years old. c. Failure to Reinvestigate Disputed Information ( 15 U.S.C. 1681i ( a ) ) : Per 15 U.S.C. 1681i ( a ), upon notification of disputed information, XXXX  must conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate. Neglect of Dispute Notices : Despite submitting formal disputes regarding the inaccurate addresses and outdated debts, XXXX has XXXX to conduct a proper reinvestigation or correct the misinformation. d. Failure to XXXX Notice XXXX XXXX XXXX XXXX XXXX ( 15 U.S.C. 1681i ( a ) ( 2 ) ) : Under 15 U.S.C. 1681i ( a ) ( 2 ), XXXX is required to notify the furnisher of the disputed information within XXXX business days. Lack of XXXX : There is no evidence that XXXX  has notified the creditors furnishing the inaccurate information about my disputes, further perpetuating the presence of false data on my credit report. e. Failure to Note Disputed Information in Subsequent Reports ( 15 U.S.C. 1681i ( c ) ) : Per 15 U.S.C. 1681i ( c ), if disputed information is not resolved, the consumer reporting agency must note the dispute in all subsequent consumer reports. Omission of Dispute Notation : XXXX  has failed to include a notation of my disputes in subsequent credit reports, misleading creditors and other entities reviewing my credit history. f. Failure to XXXX XXXX Resulting from Identity Theft ( 15 U.S.C. 1681c-2 ) : Under 15 U.S.C. 1681c-2, upon receiving an identity theft report, a consumer reporting agency must block the reporting of information that resulted from identity theft. Ignoring Identity Theft Reports : Despite providing FTC Identity Theft Reports # XXXX and # XXXXXXXX XXXX  has not blocked the fraudulent addresses and accounts from my credit report. XXXX. Violations of XXXX XXXX XXXX Laws a. Fair Debt Collection Practices Act ( FDCPA ) Violations ( 15 U.S.C. 1692 et seq. ) : While the FDCPA primarily regulates debt XXXX, XXXX XXXX XXXX creditors and debt XXXX in reporting invalid debts implicates violations of this act. Misrepresentation of XXXX : By reporting debts that are not legally enforceable due to expiration or identity theft, XXXX XXXX XXXX unfair debt collection practices. b. Failure to Provide Adverse Action Notices ( 15 U.S.C. 1681m ) : Under 15 U.S.C. 1681m ( a ), any person who takes adverse action based on information in a consumer report must provide an adverse action notice to the consumer. Lack of Notification : Creditors relying on XXXX XXXX have taken adverse actions against me without providing the required notices, and TBOM/CONTFIN has failed to ensure compliance with this requirement. XXXX Unfair Practices Under the Consumer Financial Protection Act ( 12 U.S.C. 5531 ) : The Consumer Financial Protection Act prohibits unfair, deceptive, or abusive acts or practices in connection with consumer financial products or services. Unfair and Deceptive Reporting : TBOM/CONTFIN persistent reporting of inaccurate information constitutes unfair and deceptive practices that harm consumers and distort the credit market. XXXX. Detailed Application of Violations a. Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) : XXXX negligence in reporting accurate information demonstrates a willful disregard for the FCRA 's XXXX. Reasonable Procedures Not Followed : The continued presence of incorrect addresses and outdated debts indicates that XXXX has XXXX to implement reasonable procedures to ensure data accuracy. Willful Noncompliance : Given the repeated notifications and disputes submitted, XXXX inaction is not merely negligent but willful, exposing them to statutory and punitive damages under 15 U.S.C. 1681n. b. Inclusion of Obsolete Information ( 15 U.S.C. 1681c ( a ) ( 4 ) ) : Direct Violation : The inclusion of obsolete debts is a straightforward violation of the FCRA, causing unjust harm to my creditworthiness. Impact on XXXX Opportunities : This outdated information adversely affects my ability to obtain credit, insurance, and employment opportunities. c. Failure to Reinvestigate Disputed Information ( 15 U.S.C. 1681i ( a ) ) : XXXX failure to properly investigate disputed information undermines the FCRA 's XXXX resolution mechanism. Denial of Rights : By not conducting a reasonable reinvestigation, XXXX  denies me the right to correct inaccuracies, a fundamental protection afforded by the FCRA. Perpetuation of Errors : This failure allows false information to persist, compounding the damage to my credit profile. d. Ignoring Identity Theft Reports ( 15 U.S.C. 1681c-2 ) : XXXX  disregard for my identity theft reports exacerbates the harm caused by fraudulent activities. Mandatory Blocking Ignored : The FCRA requires blocking of information resulting from identity theft, yet XXXX continues to report such data. Facilitating XXXX : By not removing this information, XXXX  enables identity thieves to continue exploiting my personal information. XXXX Unfair Practices Under the Consumer Financial Protection Act ( 12 U.S.C. 5531 ) : XXXX actions meet the criteria for unfair practices : XXXX XXXX : The financial harm caused by inaccurate reporting is significant. Not Reasonably Avoidable : I have taken all reasonable steps to correct the inaccuracies, but XXXX failures prevent resolution. No Countervailing Benefits : There is no justification for XXXX actions ; the harm outweighs any potential benefits. XXXX. Impact of XXXX  Violations Financial Harm : Due to XXXX misconduct, I have suffered from unjust credit denials, higher interest rates, and damage to my financial reputation. Emotional Distress : The stress and anxiety resulting from these violations have affected my well-being. Obstruction of Justice : XXXX actions obstruct my ability to protect myself from identity theft and to exercise my rights under federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation