Consumer complaint received 2024-04-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: NV

Complaint narrative:
I had a Robinhood brokerage account and cash management account in 2021. In late XXXX, I sent XXXX checks to myself to withdraw money from my cash management account, using the function on Robinhood app to send checks. 

I received my check through mail and on XX/XX/XXXX, I used my mobile deposit function offered by my bank 's ( XXXX XXXX ) mobile app to cash the checks. XXXX check went through just fine. The second check of {$400.00} bounced. 

Date on the check : XX/XX/2021 Check deposit date : XX/XX/2021 Check bounce date : XX/XX/2021 Bounce reason : Refer to maker Transaction description ( from TD Bank statement ) : DEP RETURN CHARGEBACK The money in my Robinhood cash management account was already considered withdrawn in the system. The money left my account in both Robinhood cash management account and my XXXX XXXX checking account. I was also charged {$15.00} dollar return fee caused by the bounced check. 

I contacted Robinhood multiple times over the years but there were no progression. They kept saying that the check has been cashed and to check with my bank. I checked with XXXX XXXX and they told me that the issue was with the sender ( Robinhood ) and to check back with Robinhood. I even ended up going to XXXX XXXXXXXX XXXX ( the bank the check was issued through ) and they said they could not provide information since I am not authorized to access this account. I went back to Robinhood support with this information, and this case still did not progress. 

Couple years after, I decided to try again and reach out to Robinhood. After going up their support chain, I was able to receive a document from Robinhood of the proof of deposit for this check. 

Upon checking the document, I saw that there were XXXX attempts to deposit this check. The first attempt was on the same day I attempted to deposit, XX/XX/2021. The bank this check was deposited to was XXXX XXXXXXXX XXXX. Strange thing is that I do not have a XXXX XXXX XXXXXXXX bank account, nor did I back then. Additionally, the check was cashed the very same day that I attempted to deposit, which is XX/XX/2021. 

The scanned copy of thecheck included in the document had my endorsement I used to do mobile deposit at XXXX XXXX. The checkbox for " CHECK HERE FOR MOBILE OR REMOTE DEPOSIT ONLY '' is checked, and it has " XXXX XXXX  '' written in my handwriting, and " XX/XX/2021 '' as the date as my handwriting. I still have this check and that is exactly how I attempted to deposit this check. 

I emailed Robinhood saying that I don't have a XXXX XXXX XXXX bank account and I never did. I also did not attempt to deposit the check twice. XXXX of the representative simply said " You will have to work with your depositing banks to figure out where the funds have gone, we would not have that information. '' I contacted XXXX XXXX  XXXX for check fraud phone line and they said that they are unable to file a claim as I do not own this account. They said that Robinhood would have to file the claim. 

Please let me know if you need any information from me. I have the sequence number and the bank number of the fraudulent deposit attempt that went into XXXX XXXX XXXXXXXX. I have the check number. I have the date the deposit was processed and bounced at my XXXX XXXX.

Company response to consumer: Closed with explanation