Consumer complaint received 2025-11-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Block, Inc.
State: VA

Complaint narrative:
On XXXX XXXX i filed a complaint with trustpilot on cash app which responded with please reach out to our team so we can give your case the attention needed and we understand how financially this has affected your family. Which i really dont think they really understand how it affected my family losing house truck and personal items. I had my dog buried in the back yard my son still ask to this day about what is going to happen to my dog peanut who I had to leave behind I had him for 15 years he just passed. My son also has nightmares of being homeless agin leaving in a hotel which I have receipts for a week long stay until I could find something. I didnt realize how much my son has been affected and I cant make it right without cash app paying for damages it was XXXX they kept from me for over a year if nobody thinks that waant going to affected someone then I dont know how people can be heartless. My son didnt have Christmas last year and probably won't have Christmas this year no tree or presents I cant afford them. Im still struggling everyday cant work my vechile was repo and I had a job line up cant do anything. Dont reply to a review like you card when you could care less and it shows because I have done 10 reviews and I cant get the help I need but a judge will a federal agency already find you guilty you dont think a judge won't find you guilty then let 's try it. THE Emotionally stress, stress and my son being stressed at XXXX XXXX XXXX and my material things. I have a screen shot where your customer service rep told me my account didnt quality for abritration so we will skip that part and straight to court. I have all the chats screenshot and ready to go just like I told cash app I needed my money and your rep told me to find a homeless shelter and a food bank which I informed that my child would be taking away if cash app didnt give me my money back and basically told me to bad to sad. What are yall paying your employees to lie for yall it must be alot. Heartless people i dont know how yall sleep at night knowing what yall did to people and cause such harm but can help the wildfires in CA or helping clear debit for people in XXXX XXXX WHAT ABOUT HELPING YOUR OWN CONSUMERS IN WHICH CASH AP HARM INTENTIONALLY. You will never realize the harm did to me and my family never never .. not a heartless company like cash app instead.of saying reach out to us why not put money in my account for the damages you cause and quit this back and forth. You say you are sorry words dont count actions I would give a good great review if cash app did the right thing and cover my damages instead they want to give you hope like they care with their responded to your review. I reached out to cash app only to be told to sad to bad your dispute was resolved. So cash app keeps putting me back.im yhe ground after giving me hope slap in the face after time because I think they sre going to do something about it and nothing has been done. I have attached a screenshot of the comment I receive from cash app in trust pilot I guess to make themselves look good.

Company response to consumer: Closed with explanation