Consumer complaint received 2025-08-19 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: AZ

Complaint narrative:
Coinbase has restricted my account despite providing all required KYC documentation multiple times. My funds are inaccessible, and customer support will not escalate my case for manual review. HERE ARE MY NUMEROUS RESPONSES TO THEIR COMPLIANCE DEPARTMENT. 

XXXX XXXX To : Compliance Thu, XX/XX/year> at XXXXXXXX XXXX  Message Body screenshots MY BANK STATEMENT OF THE DEPOSITED FUNDS DONE THRU PROBATE BETWEEN MY LAWYER, XXXX XXXX OF " XXXX XXXX '' AND THE BANK IN WHICH THE TRANSACTION WAS CONDUCTED " XXXX XXXX  '' IN WHICH THEIR LAWYER HANDLED ON THEIR SIDE WITHOUT ANY COMMUNICATION DONE BETWEEN ME AND THE OTHER PARTIES ( MY SISTERS ), THRU PROBATE. 

THE DEED WARRANTY of the sale of said property " XXXX XXXX XXXX XXXX XXXX az " that shows my signature on that sale/special warranty deed to ME FROM THE SALE OF MY PORTION OF MY MOTHER 'S HOUSE FROM " MY SISTERS '' TO ME. 
THAT'S ALL I HAVE AS THE PAPERWORK FOR THE AGREEMENT WAS DONE THRU PROBATE BY LAWYERS SO NO I CAN'T PROVIDE A RECEIPT BECAUSE I NEVER RECEIVED XXXX!! 
IN CLOSING, I HAVE PROVIDED MORE THAN ENOUGH INFORMATION SHOWING SEVERAL SOURCES OF INCOME, I HAVE SHOWN THIS, I HAVE SHOWN A LIFE INSURANCE POLICY AS I RECEIVED AS BENEFICIARY OF! AND I HAVE SHOWN MY XXXX CHECK I RECEIVE EVERY MONTH DUE TO MY XXXX FOR XXXX XXXX XXXX XXXX 
IF THAT IS NOT ENOUGH FOR YOUR DEPARTMENT THEN I WILL NOT BE USING YOUR SERVICES, TO MUCH HASSLE! I'M DONE WITH THIS! XXXX verify your account XXXX XXXX To : Compliance Fri, XX/XX/year>XXXX XXXX XXXX XXXX  Message Body XXXX. The first XXXX screenshots are of my external account screenshots of money transferred from my external wallet XXXX the amount i plan on trading is {$1.00} to {$10000.00} XXXX. My source of funds is the inheritance that i received from the sale of my parents house portion " the property XXXXXXXX XXXX XXXX XXXX XXXX az XXXX '' as i provided before. 
Not from short term rentals as i mentioned before. 

XXXX the last XXXX screenshots are of the sale of said property " XXXX XXXX XXXX XXXX XXXX az " that shows my signature on that sale/special warranty deed to my sisters for my portion of my parents house. and My bank statement checking account of said deposited funds XXXX XXXX To : XXXX Tue, XXXXXXXX XXXX XXXX XXXX XXXX XXXX Message Body My wealth results from inheritance. 
I have a house that i am the beneficiary of in which I operate as a short term rental and receive passive income. 
I also inherited a payout for the sale of my mother and fathers main house in which I allowed my Sisters to buy me out of my interest in the amount of {$130000.00} I have submitted the wire transfer for that amount to my bank in the form of the bank statement along with the beneficiary of my mothers life insurance policy Show trimmed content XXXX XXXX To : Compliance Sun, XX/XX/year> aXXXX XXXX XXXX  Message Body I sold my interest in my mothers property XXXX XXXX XXXX XXXX XXXX XXXXXXXX held in the ( XXXX XXXX XXXX XXXX XXXX ) for! XXXX interest for a total of {$130000.00}, XXXX DOCUMENTS INCLUDE ; SPECIAL WARRANTY DEED & XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX trimmed content XXXX attachments Download all Deed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief