Consumer complaint received 2019-09-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: LA

Complaint narrative:
At the bottom is a copy of the certified letter I sent Nissan Motor Corporation. After multiple calls and letters, they refuse to work with me. I feel this is very unfair and does not reflect my excellent payment record. I am a cosigner on the total loss car and the new car. They sure didn't have a problem financing a new car for my daughter with me as a cosigner due to our repayment record. They did not even run a credit check because we were told there was no need due to our repayment record with the wrecked car, but they refuse to remove a late payment that I was unaware should have even been made. The car was a total loss. Insurance and gap should have covered the loan amount. We purchased another vehicle. Payment by insurance was still being negotiated along with canceled warranties. They applied those to the principal that left XX/XX/XXXX note unpaid. This was also the month we purchased the new car also through Nissan motor finance. I, the cosigner, was never notified of a balance or missed payment. Once I called to confirm gap payment, they informed me of XX/XX/XXXX missed payment. ( Again, I called them, they never called me. ) I immediately paid two installments which brought the car up to date and have continued to pay monthly while negotiating with insurance and gap. I have begged and pleaded due to circumstances for Nissan to remove the late payment remark they reported in XX/XX/XXXX, but they refuse. I do not understand. This will be on my record for seven years. That is not fair when before this, I had a 100 percent repayment record. 
Copy of Letter Second request. The first request mailed. I am begging for help on this issue. Please take the time to read. Thank you. 

XXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX XX/XX/XXXX To Whom It May Concern : Thank you for taking the time to read this letter, and I hope your day is going well. Im writing because I noticed that my most recent credit report contains a late payment reported on XX/XX/XXXX for an account that I am a cosigner on ( the XXXX XXXX XXXX acct # xxxxxxxxxxxxx. ) I want you to know that I understand my financial obligations, and if it werent for my daughter being involved in an accident that left her car a total loss, this would not have happened. Please review our payment history. We also financed another vehicle through Nissan based on our excellent credit. Acct # xxxxxxxxxxxx in XX/XX/XXXX. I thought that State farm and gap paid off the XXXX. I wasn't aware there was a balance on this account and I ( the cosigner ) was not notified of a missing payment or balance due. I have an excellent repayment record. I haven't had a late payment in over 8 years and it isn't fair that this will be on my record for 7 years as it does not reflect my repayment record accurately. I made a mistake in falling behind due to these circumstances but since then, the total loss account is up to date with no late or missed payment. I take responsibility but in 35 years of owning vehicles, I have never had this happen. I will set up auto payments or pay the loan off if necessary, to approve the removal of late payment. 

I am in the process of a construction loan and mortgage conversion and its come to my attention that the missed payment on my record has hurt my ability to qualify. My score in XX/XX/XXXX was a xxx. This late payment devastated my score and I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payment posted on XX/XX/XXXX for XX/XX/XXXX payment. As you can see this is when we purchased the XXXX XXXXs and I was unaware of any balance or payment due on the XXXX. 

Thank you for your consideration and I hope youll approve my request. 

Best regards, xxxxxx xxxxxxxxx xxxxxxxxxxx

Company response to consumer: Closed with explanation