Consumer complaint received 2026-02-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: Driveway Finance Corporation
State: MO

Complaint narrative:
XXXX : Hi, Im emailing you guys regarding my title & registration. I bought a car from Driveway in XXXX and its been a huge issue with getting the car registered and titled. I was told when I started the process that I did not need to go back to XXXX  to get my registration and title due to Driveway being the ones completing that process for me. I will say I was made aware after the fact that I would have to go to XXXX  for an inspection but the issue still remains that I was told I wouldnt have to. I expressed that I am in XXXX  working a contract for a job that had prohibited me from going to XXXX  to get an inspection. In XXXX to my knowledge I was only let known that they had title- only the car. To which I never received a title reicept or any proof of the matter. And that I was going to have to register the car myself. Since then Ive talked to so many people from Driveway that has no clear idea of how to handle the issue. For me to register the car I need a property tax waiver. One that I am unable to get without the title, or at least a title reciept. The county clerk at the courthouse already told me that they do not reach out for titles. And so with that I was unable to complete my process with the XXXX. I have an ID/OD inspection. Is there any way that driveway could finish the registration and titling process, since I am unable to get a copy of the title to actually fulfill the duties of the getting the right paperwork for this car? 
XX/XX/XXXX : Can the original title please be sent to this XXXX  XXXX  LICENSE OFFICE Address : XXXX XXXX XXXX XXXX  Phone number : XXXX Email : XXXX And can this be sent fast? My car has been towed and I need registration XX/XX/XXXX : I am contacting you regarding my financed vehicle. The car is currently impounded in XXXX and can not be released until it is properly registered. The XXXX  XXXX  requires the original title from the lienholder in order to complete the registration. I previously provided the necessary XXXX information and requested that the title be sent, but it appears the XXXX has not yet received what they need. This situation is now time-sensitive because I am being charged daily storage fees, and my inspection expires on the XXXX of this month. Please confirm : Whether the title or required documentation has been sent The date it was sent How it was sent ( mail, electronic submission, fax, etc. ) Any tracking or confirmation information available If it has not yet been sent, I am urgently requesting that it be submitted directly to the XXXX XXXX as soon as possible addresss and fax provided in a previous email. If overnight processing is available, I would greatly appreciate that due to the financial hardship this delay is causing. Please let me know what is needed from me to resolve this immediately. I appreciate your prompt attention to this matter. Thank you There have been multiple calls to Driveway Fiance corporation from XXXX up until today as well. There has not been any sense of urgency regarding my request. I was just made of aware today that since the titling department couldnt very my email address that no correspondence could be given to me. Even though Ive been inquiring and calling since XXXX.

Company response to consumer: Closed with explanation