Consumer complaint received 2024-05-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
Venmo has let several transactions go thru that where deemed in violation of their user agreement process to the account and not one time did Venmo block, deny, or contact me to let me know that XXXX XXXX  wasnt allowed thru Venmo I havent did anything fraudulent on my account at all and Venmo did not stop any payments or deny any transactions on my XXXX XXXX for 1 year so I was under the impression that I could use my debit card on XXXX XXXXXXXX Im in a state where it is legal to bet on XXXX XXXX apps so I havent did anything fraudulent at all and all of a sudden you guys put a hold on my account on XXXX XXXX this is unacceptable why let several transactions go thru for up to 1year and now say I cant bet on any XXXX app and put a hold on my money that is rightfully mines and not fraudulent at all for 180 days this is unacceptable.. the 1st time I made a purchase on XXXX XXXX app you guys was suppose to cut service with me right then or you guys system u say that has control and over sees the integrity of Venmo policys was suppose to alert someone and not let several of the same transactions that are so called goes against paypal and Venmo policies and user agreement go thru several times with no problem for a year Venmo was suppose to cut ties immediately thats what the policy says not wait till 1 year later and I have my whole life savings in my account to put a hold on my money for 180 days and close my account thats unacceptable. And I have PayPal and have made the same transaction and still to this day have made the same transactions on Venmo I have made on PayPal and never not once no one has said I suppose to get permission to place XXXX XXXX bets.. PayPal and Venmo are brother sister digital transfer platforms and PayPal has yet to put a hold or block on my account I have proof that Im going to provide as well but this is so unacceptable for you guys to hold my money I demand my money right now because you guys arent holding those same user agreements and terms that both Venmo and PayPal share to the fullest this has put me in a financial hardship I have lost my car, house, job, I am currently homeless and you guys are holding anything I have left to my name for 180 days and thats unacceptable because you guys arent being fair at all this has made me sick as well and I feel that if I dont get my money as soon as possible I might XXXX so this is very serious I am on medication for my XXXX XXXX and only have very little money left to serve on I demand you guys let me transfer my money out of my Venmo account immediately and close the account. I have attached several documents that contradicts PayPal and Venmo policy and user agreement you guys let several so called violation transaction go thru for 1year and never block, hold, or close the account until now why this is unacceptable and I demand my money be released immediately asap.. I have attached several documents that contradicts PayPal and Venmo policy and user agreement you guys let several so called violation transaction go thru for 1year and never block, hold, or close the account until now why this is unacceptable and I demand my money be released immediately asap..

Company response to consumer: Closed with explanation