Consumer complaint received 2024-02-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
On XX/XX/XXXX, I received the email copied below : At Chase, were always working to keep your money safe. Due to recent activity, or because we need more information from you, we have restricted your account ( s ) and may need to close it if we dont hear from you soon. This includes your account ( s ) ending in : XXXX XXXX  We understand this is inconvenient, but protecting against fraud is a top priority.

Please act quickly to better understand the restriction on your account you may be able to provide the information needed to keep it open. 
Heres what you should do Please call us at XXXX soon to see if we can address the issue. You can also call the number on the back of your debit card or on your account statement. We look forward to speaking with you. If weve already spoken and resolved this, you dont need to do anything else.

While the account is restricted, heres what to expect You cant withdraw money or make purchases.

You wont be able to sign in to chase.com and the Chase Mobile app.1 We may reject direct deposits and automatic payments, so please notify companies that send or receive these transactions.

We may not honor checks associated with the account.

If we close the account and there is a remaining balance, well send you a check by mail to the address on file. You should also destroy any checks and debit or ATM cards associated with the closed account. 

We apologize for the inconvenience, and we urge you to contact us as soon as possible. Thank you for your prompt attention to this matter. 

Sincerely, Customer Support Team I called them immediately and I was informed by the rep that the bank had decided to close my account and they were not allowed to disclose the reason. I could not log into my account or do anything. I called again in the evening, and I was told to call back the next day to speak with an investigator. 

On XX/XX/XXXX, I received the email below : We posted a new notice or letter in your Chase Mobile app and at chase.com/statements.

Here 's what it's about To protect against potential fraud, we restricted your account and may close it soon.

We encourage you to read the entire letter, because it contains specific information about your account. 

View your letter in two ways From Chase Mobile, go to your profile and choose " Statements and documents. '' At chase.com/statements, just sign in to your account.

Youll see your letter under Notices and letters.

To view or change your delivery settings, please sign in to Chase Mobile or chase.com.

I could not view the letter since my account has been restricted, I can't log into the account. I was not given any reason for the restriction or the decision to close my account. I called again and tried to explain my transactions but the person I spoke with said the bank 's decision is irreversible. I have been banking with Chase since XXXX. It is perplexing that the bank can unilaterally close my account without at least giving me a reason. I was told I would receive a letter and a cheque with my balance after the account closes in 10 business days after my last transaction!

Company response to consumer: Closed with non-monetary relief