Consumer complaint received 2017-01-10 00:00:00
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't temporarily postpone payments
Company: Express Aviation
State: TX

Complaint narrative:
In XX/XX/XXXX 2016 I was accepted into a XXXX program at XXXX College XXXX XXXX. I met with financial aid to finalize my admission process before starting the XXXX program XX/XX/XXXX 2016. Financial Aid representatives to the school notified me of not having any pell grant money and that i needed to sign a promissary note and some paperwork and that they would have an approved loan for me to attend school and not to worry. I signed documents and was able to start to my XXXX program. I made monthly payments starting in XX/XX/XXXX to American Student Financial Group ( ASFG ). I later found that the amount taken out in my name for " educational purposes '' was {$3600.00} at a repayment interest of 12 %. Outrageously high and with no alternate options to afford this loan I was forced into and lied to about having to take out in my name. The former XXXX XXXX XXXX closed it 's practice as a school as an educational institute unbeknownst to us as students on XX/XX/2016 via an email notification. I immediately when able contacted ASFG for guidance regarding my loan and was met with no resolutions. I requested loan discharge because the schools closure was a situation not at fault on my part. I attended classes regularly and paid my loan regularly. I was told there is no financial relief available from ASFG and that my account would not be deferred or discharged. I contacted and filed a grievance with the Texas Attorney Generals Office, Texas Board of XXXX, US Dept of Education, and the US Dept of Justice regarding the schools closure and its debtors naming ASFG as one. The US DOE worked with me in resolutions towards this situation. XXXX, my federal student loan service provider also assisted me with this situation. ASFG was in no way willing to assist and has since been notifying constantly of my account. I wanted to be a XXXX, a XXXX, a dream in process to be fulfilled with my sacrifices and hard work. Never would I have imagined this situation would be at my feet and never have I encountered such greedy lending institutions that have interest in a customers situation. I am at fault for wanting a further education for a better future, ASFG is at fault for practicing bad lending with a company who did not met their end of their contract. ASFG was contracted to the promissary of the former CEO/President to XXXX XXXX College regarding loan accounts/defaults would be assumed by the school and be the affairs of the school. Payment regarding the balance to the loan account would be purchased by XXXX XXXX former CEO/President who guaranteed those agreements in good faith to ASFG. Need less to say, the school has closed all loans are late, defaulting, and ASFG is currently in legal actions against XXXX XXXX for CEO/President to XXXX XXXX College. This breach of contract is with XXXX XXXX and ASFG and I should not be held accountable for this account. I received no degree as an end product from this situation. ASFG paid XXXX XXXX College and no monies were disbursed to myself as reason of proof said loan in my name is rightfully mine! The Texas Attorney Generals Office is investigating the ASFG of California lending practice as rendered to XXXX students/residents and will approach with their actions on our behalves as Texas residents.

Company response to consumer: Closed