Consumer complaint received 2025-03-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
Subject : Dispute of Inaccurate Reporting for XXXX XXXX XXXX Collection Account Dear Experian\Equifax Dispute Department , I am disputing the accuracy of my XXXX XXXX XXXX collection account as reported on my credit file. The discrepancies listed below violate the Fair Credit Reporting Act ( FCRA ), and I am requesting an immediate investigation. If the errors can not be validated or corrected, I request that this account be removed from my credit file. 



Disputed Account Details Creditor Name : XXXX XXXX XXXX Account Number : [ XXXX ] Balance : {$630.00} Date Opened : XX/XX/year> Reporting Bureaus : Experian XXXX Equifax Inaccuracies and FCRA Violations 1. Incorrect Account Type - Violation of FCRA 623 ( a ) ( 1 ) The account is currently being reported as an Open Account.

A collection account can not be Open because it is not an active line of credit. It should be reported as Collection or Charge-Off.

Requested Action : Correct the account type to Collection or Charge-Off, or delete the account if verification fails.

2. Inconsistent Date Last Active ( DLA ) Violation of FCRA 623 ( a ) ( 1 ) Experian lists the XXXX as XX/XX/year>, while Equifax lists it as XX/XX/year>. 
These dates should match if the account was last active on the same date. 
Requested Action : Ensure both bureaus report the correct Date Last Active, or delete the account if verification fails. 
XXXX. Discrepancy in Payment Status Violation of FCRA 623 ( a ) ( 1 ) Experian lists the account as Collection/Chargeoff while Equifax lists it as Late 120 Days.

A charge-off and a late 120-day status are two different stages of delinquency. The reporting should be consistent across bureaus. 
Requested Action : Correct the payment status across both bureaus, or remove the account if verification fails. 
4. Equifax Reports OK Payment History When the Account is a Collection Violation of FCRA 623 ( a ) ( 1 ) Equifaxs payment history incorrectly shows OK for multiple months while reporting the account as derogatory.

A collection account should not display OK as the status.

Requested Action : Correct the payment history to accurately reflect the charge-off timeline, or delete the account if Experian and Equifax can not provide correct data.

5. Failure to Validate Debt Violation of FCRA 611 ( a ) XXXX XXXX XXXX is a debt buyer and must provide legal proof that they own this debt and that the balance is correct. 
Requested Action : Provide documentation proving debt ownership and transaction history, or delete the account if validation fails. 



CFPB Legal Precedent and Considerations The Consumer Financial Protection Bureau ( CFPB ) has taken legal action against Experian and Equifax for failing to properly investigate disputes and correct inaccurate reporting. Based on these legal precedents, I expect full FCRA compliance when handling my dispute. 



Requested Actions 1. Correction of Incorrect Account Type : Change the account type from Open Account to Collection or Charge-Off.

2. Correction or Deletion of Date Last Active & Last Reported : Ensure that the Date Last Active ( DLA ) is consistent across all bureaus.

3. Validation of Balance Accuracy : Provide legal proof that the balance of {$630.00} is correct, or delete the account if proof is unavailable.

4. Completion or Deletion of Payment History : Provide a full record of delinquency leading to charge-off, or delete the account if proper data can not be verified.

5. Validation of Debt Ownership : Provide legal validation that XXXX XXXX XXXX owns the debt and that the balance is correct. If validation can not be provided, remove the account. 
6. Written Confirmation of Resolution : Provide a written response regarding the investigation outcome within 30 days, as required under FCRA 611 ( a ).

Supporting Documentation Copies of credit reports highlighting the discrepancies Proof of address Driver 's License Social Security Card Failure to correct or remove the inaccurate information within the legally required timeframe may result in further escalation through the CFPB or legal action. Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation