Consumer complaint received 2024-02-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
XXXX, XXXX To : INVESTIGATION TO BEING VICTIM OF JOB FRAUD XXXX FROM : XXXX XXXX XXXX XXXX & XXXX ACCOUNT My name is XXXX XXXX, customer of Bank of America for years, with personal and business. I employed, home office, but life is really hard financially so bad, been looking Jobs to do home along with one I have. 

Ending XXXX, I looking for second job online, at home, since I do that anyway. I finally did XX/XX/XXXX after interviews, XXXX XXXX XXXX XXXX XXXX XXXX called me and told me I got job. 

I got job as a XXXX XXXX XXXX XXXXXXXX accounts at XXXXXXXX XXXX XXXX. I am enclosing all the documentation here. I got hired and they asked me to send them for Direct Deposit, like everywhere else. After submitting all, I started legit my job. On XX/XX/XXXX, with documentation being prepared since XX/XX/XXXX. 

XXXX XXXX, head of hiring XXXX XXXX XXXX, was one I was dealing with. I got my first round of check that week. First set ( enclosed ), noticed they were from another vendor he told me is a Project we want you to manage, and they paid directly to you I always considered myself very bright, but I really didnt think there was anything wrong, since in my job for 35 years, you do get pay sometimes by third party and never ever had a problem. 

Heres how it all happened ( attached all details ) Checks that came to their 3rd party : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX Info contact : XXXX XXXX ( I contacted them after BOA told me all checks were fraud, and they were victims too, so they told me to please call her, she Will 100 % cooperate to this investigation ) XX/XX/XXXX Received email from accounting # XXXX for {$2400.00}. I followed inscructions and I deposit this check via mobile, something never done, just also because I dont get checks. 

XX/XX/XXXX Received in the same email check # XXXX in another persons name, and of course did not deposit that at that point was thinking it was accounting mistake XXXX XXXX. Received accounting check # XXXX {$4900.00}. Could not deposit thru mobile app over limit they said. BOF told me go straight to Bank. 

XX/XX/XXXX. Received check # XXXX for {$67000.00} XXXX. XXXX XXXX told me to hold on to clear checks, by then BOA made investigation so held account 2. Accounts were deleated online it was, but Fraud department told me is investigating to close the accounts. 
3. In person at BOA in XXXX, Florida ( because they all know me years ) have been trying to figured out, but told the Fraud department is doing investigation, to send you all the documents, which I did mail, but I am emailing today and XXXXXXXX XXXX XXXX 
4. I filed a plice report # XXXX XXXX XXXX and XXXX be investigation and I am filing against. 
XXXX. AN MOST IMPORTANT. MY SON, XXXX XXXX, WHO IS LINKED TO ME, LIVES AWAY COLLEGE IN XXXX, FLORIDA. BOA told him he would get his check home, but it may be XX/XX/XXXX. 


I was a victim Fraud. I understand bank politics, and I am personally working with Law Enforcements, but not only my money was stolen, I have money Bank of America my money of years working and they wont give it to me. 

These fraud people need to be stop, if they do this to a middle age lady, imagine others. 

I am here 24/7, you can call me anytime. 

Please please help Thank you so much XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief