Consumer complaint received 2024-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
I know that employees from my previous employer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX and my husband ( soon to be ex-husband ) XXXX XXXX XXXX Have hacked into my personal accounts/devices since XX/XX/XXXX. 
I have a personal checking account with Wells Fargo, and a shared Savings and Checking account with my husband. 
I used to check my online banking religiously prior to being hacked into. I took out money from a XXXX IRA and the XXXX with XXXX XXXX, and noticed that the amount of money that was in my checking account was disappearing fast ( from the receipts the ATM printed off ). 
I have been in touch with XXXX, because a check was sent to me on XX/XX/XXXX, for the amount of {$24.00}, but I didn't receive it, and my husband and I have been living separately since XXXX, XXXX. 
I noticed that my contact information, opting out of text messages, and other fraudulent transactions have been happening regarding this account. 
I went to a Wells Fargo bank to report these concerns, and they have not been helping me with any of these concerns. 
I went there on XX/XX/XXXX at XXXX to meet with XXXX XXXX. I showed him that I was unable to access my online banking, that there were updates made to my account that I didn't do, that I was requesting to see the surveillance footage to ensure that it was me who was withdrawing money, that there was a transaction for XXXX  on XX/XX/XXXX, and I went to the store on XX/XX/XXXX. 
Prior to this, I went into the bank because I reached out to the Wells Fargo Fraud Department via phone, and they locked my online banking. When I called the Wells Fargo Fraud Department again, they told me that I needed to go into the bank to have it re-activated. When I went into the bank, I updated my cell phone number. The banker that assisted me didn't tell me that I needed to put my card into an ATM to confirm my number, my online banking the next day was deactivated and I went into the bank and spoke with her again to dispute fraudulent transactions. I showed her the " Ending Daily Balance, and the " ATM receipt '' amount didn't match. She didn't see that as a concern. When I talked to someone from the claim 's department, reporting fraud, this was on XX/XX/XXXX with the bank manager, they said that a claim was put in on XX/XX/XXXX, and it was denied because the only thing that was mentioned is that my ATM pin number was denied. They haven't been helping me try to get this issue resolved. I am concerned that they are not helping me because of my current situation with XXXX XXXX XXXX, the XXXX Police Department, My husband, etc. I went to this location and cashed a check. I noticed that there was a recording while I was talking with the banker. I am concerned that they are going to use this and edit the surveillance footage that was from the ATMs. I went to the bank on XX/XX/XXXX. 
I'm unable to see all of my transactions for the month of XXXX, XXXX, I'm guessing XXXX too. I withdrew money from XXXX on XX/XX/XXXX, and XX/XX/XXXX ( it was when it was deposited ) and I am concerned because I can only see the transactions until XX/XX/XXXX Since my accounts/Devices have been hacked into since XX/XX/XXXX, I have been unable to send evidence to government agencies that will be able to assist me with these issues. I apologize for not being able to submit any evidence, but I can try if someone reaches out to me. This has been going on for quite a while now. I believe I am missing thousands of dollars, because when I spoke with someone from XXXX, I believe that he said, {$4000.00} that would be deposited into my account, but when I spoke with them from my mom 's cell phone, the guy told me that {$4700.00} ( some dollars and change ) was deposited. I know that people have hacked into the system and have made it appear that all of these transactions are accurate, but I know that they're not. I need someone to help me with this, since it feels like no one in the state of Minnesota is willing to help me with any concern or complaint that I have regarding this multi-million dollar healthcare organization/my husband.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation