Consumer complaint received 2026-04-13 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: SLM CORPORATION
State: WV

Complaint narrative:
I am writing to formally document and report concerns regarding my experience as a student and student-athlete at XXXX XXXX XXXX XXXX XXXX to XXXX. I enrolled as a XXXX major with the intention of pursuing medical school and was recruited with the promise of strong academic support, close faculty relationships, and a quality educational environment. I was also offered a partial athletic scholarship as a member of the volleyball team. Unfortunately, my experience did not align with these representations in several significant ways. 1. Financial Aid and Administrative Support During orientation, my parent and I spent several hours in the financial aid office seeking guidance on loans and related processes. We received minimal assistance, were instructed to complete complex forms independently, and encountered staff who were unable or unwilling to answer questions. This lack of support created confusion and left us without a clear understanding of financial obligations. 2. XXXX XXXX and XXXX XXXX As a member of the volleyball team, I experienced what I believe to be unsafe training practices and inadequate medical oversight. Over two years, I sustained five injuries despite having no prior injuries in XXXX years of playing volleyball. Concerns about injuries were frequently dismissed, and I was encouraged to continue training despite ongoing pain. After leaving the university, I was diagnosed with a torn labrum, which ultimately ended my volleyball career. I believe earlier evaluation and proper medical attention may have prevented further damage. Additionally, I was subjected to an ice bath that I believe was conducted at an unsafe temperature and/or duration. Following this, I became physically ill. When I raised concerns even during the treatment, they were not taken seriously. I am concerned that this reflects a broader lack of attention to XXXX safety. 3. Academic Quality and Resources The academic experience within the Biology program did not meet expectations. Laboratory facilities were limited and, in my experience, not adequately maintained or equipped. Coursework, including Organic Chemistry, lacked depth and rigor appropriate for students preparing for professional school. Much of the instruction consisted of repetitive tasks rather than comprehensive learning. 4. Facilities and Program Development The volleyball program appeared underdeveloped during my time at the university. Basic resources, such as a team locker room, were not available until my second year. The overall structure and support for the program did not reflect what was presented during recruitment. 5. Overall Concerns Based on my experience, I believe there was a significant gap between what was promised to prospective students and what was actually delivered. This includes academic preparation, student support services, and XXXX care. Given the financial investment required to attend the university, these discrepancies are deeply concerning. I am submitting this complaint in the interest of accountability and to help ensure that future students are provided with accurate information, adequate support, and a safe environment. I would appreciate acknowledgment of this complaint and information regarding any steps the university may take to review or address these concerns.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation