Consumer complaint received 2026-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
To Whom It May Concern, I am submitting this complaint after repeated and unsuccessful attempts to resolve a fraud incident directly with Regions Bank. On XX/XX/XXXX, I sent a formal written request to Regions Bank detailing a fraud induced teller withdrawal that occurred on XX/XX/XXXX. As of today, more than three weeks later, I have received no response, no acknowledgment, and no written determination of any kind. This complaint represents my escalation after exhausting reasonable efforts to resolve the matter directly. On XX/XX/XXXX, I was the victim of a law enforcement impersonation scam. The individuals involved claimed to be affiliated with the XXXX Police Department and possessed my full Social Security number, date of birth, and home address prior to my confirming any information. Based on that, I had every reason to believe the situation was legitimate. I was kept on the phone continuously under what was described as a mobile escort, with instructions that compliance would affect legal consequences. The individuals tracked my movements in real time and demonstrated knowledge of my location, including referencing my wifes location before I arrived to meet her. While under this coercion, I completed two teller withdrawals at a Regions branch on XXXX XXXX XXXX totaling XXXX dollars, one for XXXX dollars and one for XXXX dollars. During the transaction, I told the teller that I was in trouble with the police. I was still on the phone with the individual directing me at the time, although the phone was in my pocket. The funds were immediately converted to cryptocurrency under direction from the impersonators. I did not receive any goods or services. This was not an investment or voluntary transaction, but one made under deception and pressure. Following the incident, I reported the fraud in person at the Regions branch located at XXXX XXXX XXXX, XXXX, FL XXXX. I have returned to this branch at least six times seeking updates. During those visits, I was initially told the claim had been denied, but then told it would be escalated further because staff clearly recognized the fraud involved. The branch manager who was reportedly handling that escalation later left their position, and I have not received any confirmation that the escalation was ever completed. After months without communication, I began contacting Regions abuse department by phone to request documentation and updates. One report was submitted, followed by another after two weeks of silence. It has now been approximately four months since the incident, and despite consistently following up, I have not received a written determination, supporting documentation, or any meaningful communication regarding the status of my case. At this point, the issue is not only the fraud itself, but the complete lack of response, documentation, and transparency from Regions Bank. I have received no written determination, no explanation of policy, no documentation of teller interaction or internal review, and no meaningful communication. I am requesting a formal investigation into Regions Banks handling of this matter, a written response outlining their position and supporting policy, confirmation of whether proper fraud review and escalation procedures were followed, and accountability for the lack of response after my formal written request. The email referenced above, sent on XX/XX/XXXX, was my last direct communication to Regions Bank and remains unanswered. Due to the lack of response, I am now escalating this matter for regulatory review

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation