Consumer complaint received 2025-07-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: United Shore Financial Services, LLC
State: WA

Complaint narrative:
XXXXI have reached out to United Wholesale Mortgage on XXXX XXXX XXXX, and XXXX by phone and sent messages through their online messaging portal on XXXX XXXX XXXX XXXX  and XXXX to explain that there are two liens placed on my property, one which is a duplicate of the first and is preventing me from obtaining an equity loan. The duplicate lien that was recorded, along with United Wholesale Mortgage\'s refusal to respond to my repeated requests to remove the duplicate lien, prevents me from moving forward with the final stages of an equity loan. \nUnited Wholesale Mortgage was provided with the following lien information through their messaging platform, as well as over the phone during an "escalation call," and within their messaging platform. \n\nFirst Lien Recorded-\nGrantor: XXXX XXXX a married woman, as her sole and separate property\nTrustee: XXXX XXXX XXXX XXXX XXXX XXXXBeneficiary: XXXX XXXX XXXX XXXX XXXXXXXX solely as nominee for United Wholesale Mortgage, LLC its successors and/or assigns\nOriginal Amount: XXXXDated: XXXX XXXX XXXXRecorded: XXXX XXXX XXXXRecording No.: XXXX XXXX2nd Lien Recorded -\nGrantor: XXXX XXXX  a married person\nTrustee: XXXX XXXX XXXX XXXX XXXX XXXXBeneficiary: XXXX XXXX XXXX XXXX XXXX  solely as nominee for United Wholesale Mortgage, LLC its successors and/or assigns\nOriginal Amount: XXXXDated: XXXX XXXX XXXXRecorded: XXXX XXXX XXXXRecording No.: XXXX XXXXHere is the message I received in response to the information provided. XXXX XXXX XXXX XXXX XXXXDear XXXX XXXXThank you for your recent email regarding your loan.\nI have forwarded your request to our Satisfaction Department for further review. Once I receive a reply, I will advise.\nIf you have a question and would like to speak with a representative, you can initiate a Chat session by Live Chat or send a secure message by selecting Ask a Question.\nThank you for giving us an opportunity to be of service to you.\nSincerely,XXXX XXXXE-Mail Representative\n\nHere is the previous message I received when I explained there were two liens on the property. XXXX XXXXXXXX XXXX XXXX XXXXDear XXXX XXXXThank you for your recent inquiry regarding your loan.\nWe apologize, but we only show one loan for this property. Please provide more information and any documentation you have so we can research this issue further.\nIf you have a question and would like to speak with a representative, you can initiate a Chat session by Live Chat.\nThank you for giving us an opportunity to be of service to you.\nSincerely,XXXX XXXXEmail Support RepresentativeXXXX XXXX XXXX XXXX XXXXDear XXXX XXXXThank you for your recent inquiry, we apologize for the inconvenience.\nAccording to our records you recently spoke to our representative regarding this matter. Please advise if you need further assistance.\nIf you have a question and would like to speak with a representative, you can initiate a Chat session by Live Chat.\nThank you for giving us an opportunity to be of service to you.XXXX XXXXEmail Support Representative\n\nCalls I have made are escalated to the "Escalation Department," who are unable to assist and inform me that they will send a message to another team, which will take 7-10 days to receive a response. I have been trying to resolve this issue for 2 months and have had no response from United Wholesale Mortgage regarding the second lien to date.'

Company response to consumer: Closed with explanation