Consumer complaint received 2026-04-07 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Delays in the application process
Company: PENNYMAC LOAN SERVICES, LLC.
State: OK

Complaint narrative:
I was beginning to get concerned with how long Pennymac was taking with my refi. I would ask what the hold-up was and it would take quite a while to do find out what paperwork they were trying to get. Then I would call and get it in about XXXX minutes. Then at the end of the week once the XXXX mark hit I was advised by phone call at XXXX XXXX that i needed to come up with the balance of a lien I didn't even know was even on my property ( it was apparently placed on there by the VA when i did some kind of loan modification which was never explained to me by my loan company. And they didn't even understand that it was there when they tried to do the refinance on me, It wasn't found until the XXXX or XXXX time I went back to have my closing paperwork looked at because it was wrong so many times. I was told I would not be paying anything at closing and at XXXX point the closing agent called me and I was told I needed to bring $ XXXX to close. But then after that they refused to give me a closing date for weeks until the final week where I heard nothing all week long until Friday afternoon at XXXX on XX/XX/year>. XXXX XXXX called me to info me that I had XXXX hours ( not business hours ) to pay the lien and present them with the XXXX balance statement of the lien ( earlier they had informed me that they knew it took at least XXXX business days for the lien service holder XXXX to produce a current. I got very upset and said I needed more time because I needed to withdraw from my annuities in order to pay the $ XXXX amount. They still insisted that it needed to occur over the weekend. They finally decided to grant me a tiny stay by giving me Monday in which to come up with the money and Tuesday in which to present them the statement. When I called both of my annuities, XXXX said it would take XXXX business days to process such a large and another said it would take XXXX business days. XXXX said it would take them XXXX business days to completely process things - both my cashier 's check that they would need ( otherwise it would take longer ) and for the XXXX balance statement. So, there was no way that I could fulfill Pennymac 's request no matter how fast I worked and XXXX annuity representative said that they would happily work with me, but when I gave then the stipulations, they said " it seems like they just want to get rid of you for some reason. Maybe you are losing money for them with this transaction. '' I did notice that after the denial went through ( which oddly enough they worded to make it seem like it was all my fault and that I was not put into a situation that I could not ever see the outside of ) I noticed that when I called Pennymac they treated me like I was a total stranger where before they seemed to know me with every call. And then they were so sweet. Now they were so rude and short. If anyone needs to see my texting correspondence with them, let me know and I will send you

Company response to consumer: Closed with explanation