Consumer complaint received 2025-05-21 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Glennon Law Firm, LLC
State: GA

Complaint narrative:
To Whom It May Concern, This complaint is in response to Glennon Law Firms continued collection efforts on a fraudulent XXXX XXXX credit card account that I have lawfully disputed through multiple Consumer Financial Protection Bureau ( CFPB ) complaints and identity theft claims. 

Despite filing a valid FTC Identity Theft Report and submitting supporting documentation including proof of identity and a signed fraud affidavit Glennon Law continues to pursue this debt and has engaged in deceptive and abusive tactics to obtain a judgment without proper process.

Summary of Misconduct : 1. The law firm continues to furnish and attempt to collect on a fraudulent XXXX XXXX account that was charged off in XXXX, despite : My submission of a valid FTC Identity Theft Report ; Multiple disputes to XXXX XXXX and the credit bureaus ; Written denials of ownership and authorization of this account. 
2. Glennon Law Firm falsely claims I have not addressed the fraud claim because I have not explained payments made from a checking account associated with the account. However, the checking account they refer to was also compromised and was officially closed due to fraud further confirming the activity on the XXXX XXXX account was unauthorized and a result of identity theft. 
3. Glennon Law has failed to provide any signed contract, application, or admissible documentation linking me to the creation or use of the XXXX XXXX account. Their justification for continued collection based on unverified payments from an account in my name is legally insufficient under FCRA 605B, which requires the furnisher to have material evidence of fraud in order to continue reporting the tradeline. 
4. Most egregiously, Glennon Law filed a motion for judgment with XXXX XXXX XXXX in XXXX, KY, despite the fact that I reside in XXXX, Georgia, and my Georgia address is on file. I was never served with any legal notice or summons and had no opportunity to appear in court. This constitutes a clear abuse of jurisdiction and due process and appears to be an intentional tactic to obtain a default judgment without my knowledge a deceptive practice that may violate FDCPA 807 ( 2 ) ( A ) and ( 3 ). 

Legal Violations : Glennon Law Firms actions represent serious violations of federal consumer protection statutes, including but not limited to : 15 U.S.C. 1681s-2 ( b ) Failing to conduct a reasonable investigation after a consumer dispute.

15 U.S.C. 1681c-2 ( FCRA 605B ) Continuing to furnish information on a fraudulent account after receiving valid identity theft documentation.

15 U.S.C. 1692e ( 2 ) ( A ) Misrepresenting the character, amount, or legal status of a debt.

15 U.S.C. 1692e ( 8 ) Communicating credit information known to be false.

15 U.S.C. 1692e ( 3 ) Misleading representation regarding legal authority or court filings.

15 U.S.C. 1692d & 1692f Engaging in deceptive, abusive, and unfair collection practices.

Company response to consumer: Closed with explanation