Consumer complaint received 2024-12-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: Stellantis Financial Services US Corp.
State: OH

Complaint narrative:
Prior i emailed regarding getting assistance with car payment because an emergency happened. 

Now fast forward, Having the jeep a year payments weren't made towards the car note payment, but paid to have my jeep fixed. I have been reaching out to the dealership to schedule appointments, regarding concerns i was having with the vehicle, to my prevail I was and continually getting the run around. Now the jeep has been repossessed. 

When i went into the dealership, XXXX as I was advised, i was told If i can find my own mechanic, then i can continue to go to my own mechanic and long as i produced reciepts of what I have fixed, then what Stellantis Financial would deduct from that, and then send me the title. 

That hasn't happened, I still don't have the title, the vehicle is currently At XXXX XXXX and Stellantis is giving me until XX/XX/XXXX to pay XXXX. Now when I log into my credit reports, what Stellantis is saying I owe and behind on to retrieve the vehicle, does not say that on my credit report. 

All I want is my title at this point. On my credit report it shows 60 days past due, of only XXXX dollars. I have an appointment scheduled to have the radar replaced, but not my vehicle to have it replaced. Everytime I catch Stellantis in a lie, they do something to my account, now I can't even login to view my statement for XXXX. Last i did check it only showed past due of XXXX. 

I have had it with this company from not receiving any help from dealership on fixing the vehicle, from the issues I have with the vehicle, to just everything. 

As a consumer, I rather put my car note payment towards having a working vehicle, rather than paying a car note on a vehicle that was going out on me and at that time only had it 7 months. now its been a year, 1 year XX/XX/XXXX and im going through XXXX and back getting my title. I present reciepts, no money taken off. Now its like their trying to charge me quadriple what I owe without deducting anything, and witholding my title, now their possible trying to sell the vehicle. 

I'm a XXXX XXXX, that goes to treatment 3x a week. I also work, go to school and take care of my mother who has progressive ms. Im not looking for sympathy or empathy, Im looking for my title to be sent to me. Getting the car fixed cost more, than what the car note payments were. 

I am still wanting to fix the jeep, long as I own it, i will no longer pay Stellantis another car note payment.

I really need my title. I even went as far as contacting a attorney to send a demand letter, Haven't been able to pay that, because of how high getting my jeep fixed costs. I really need some help on retrieval of my vehicle title and having my vehicle towed back to me.

I have emails and videos of issues i brought to their attention with getting no where.

They even locked me out from my online account and now I can't see anything. Pricing doesn't add up to whats on my credit file, accounts being locked after catching company in multiple lies just a bunch of scam stuff thats going on.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation