Consumer complaint received 2024-07-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Credit card ending XXXX Was originally a secured card for {$300.00} limit of which I paid XXXX to start the card. Then without my request or any indication of the limit increase the company Bank of America on its own elected to raise my credit limit to XXXX without my consent or request and used up any credit I may have had that I could have used to apply for a debt consolidation loan. Since the limit was raised mysteriously by Bank of America from XXXX to XXXX over night with no notice to myself, I continued to use the card of which the XXXX limit must have just been an illusion because it didn't have any kind of cut off or throttle and allowed charges to accrue over the limit up to almost XXXX over the limit and this card had NO OVERDRAFT! This really created a problem for me because not only did Bank of America take it upon themselves to dig in my pockets so to speak and took the first opportunity to lock me into a higher credit limit maybe based on some continuous credit monitoring they may do of peoples credit profiles which should be another predatory business practice, ( because like I said it was a sudden unexpected increase with no request made by me or notice given to me as the consumer ) this credit increase of my limit to XXXX negatively effected my credit which i was trying to build up to be able to buy the home I was in escrow with at the time then by them allowing the card to go into the RED big time they rendered my credit useless as far as trying to secure a personal loan to consolidate said debt and even with regular monthly payments of almost XXXX a month, this overage balance was NOT going DOWN at ALL! So, i complained several times to them and asked what they could do to help me and they had no offers of solutions at all. Just continued to charge me ridiculous fees and interest every month and the overdrawn balance on the credit card never budged. I had no choice but to close the now defunct account that I was never going to be able to have in the green with any kind of available credit limit at the banks rate and now they are still hounding me for XXXX payments on a XXXX balance on a card that should have only had a XXXX limit and only went up to XXXX overnight apparently due to some predatory credit limit issuing procedure they do on unsuspecting consumers. I'm a single mom with a special needs child and needed some consideration here from bank of America and they gave absolutely no help at all. Now my credit is even more in the XXXX because this horrible financial business doesn't care or feel the need to correct its glitches in its own system so people like me don't get these ridiculous overages that we can never pay down to a manageable limit. Please help make Bank of America take notice and acknowledge the error on their own banking and credit systems and give a consumer some consideration instead of just throwing us down the river. This is my second complaint about this company for the same credit card. The response they so called provided on the first complaint was no response or acknowledgment of my grievances at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief