Consumer complaint received 2025-11-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
I signed a home improvement contract with XXXX XXXX XXXX XXXX for a XXXXXXXX XXXX XXXX solar panel system with XXXX modules. The financing was arranged through GoodLeap for {$49000.00} at 7.99 % interest over a XXXX term. GoodLeap was presented by XXXX sales representative as the company that would finance the loan. I was not offered any other financing provider, interest rate, or loan structure, and I was not given a true cash price for the system. 

In other words, I was steered into a single, pre-arranged financing relationship with GoodLeap, without meaningful choice or alternatives. I later learned that this kind of steering into a preselected lender, without clear disclosure of the embedded finance charges, is contrary to basic fair-lending and consumer-protection principles under federal law ( including the Truth in Lending Act and the Federal Trade Commission Act ) and Florida law. 

My GoodLeap loan is for {$49000.00} over 20 years at 7.99 % interest. My payments were set at {$310.00} per month for the first 18 months, and then re-amortized to {$440.00} per month if I did not make a 30 % loan pay down by XX/XX/year>. 

XXXX sales representative told me that the solar system would cover nearly all of my electric usage and reduce my utility bill to a nominal amount. In reality, my electricity bills have continued to range between about {$130.00} and {$200.00} per month on top of the solar loan payment. Before solar, my electric costs averaged about {$200.00} per month. Now, when I add my solar payment and my electric bill together, my total monthly cost for electricity and solar is between approximately {$570.00} and {$640.00}. Instead of saving money, I am paying far more each month than I did before solar. 

The sales representative also told me that I would receive a rebate or tax credit that I could use to make a large early paydown of the loan, which would keep my monthly payment at the lower level. In reality, I could only claim a tax credit of about {$5000.00}, which is nowhere near the 30 % loan paydown required to avoid the higher {$440.00} re-amortized payment. The promised rebate or credit was misrepresented and was not enough to make the loan work as it was sold to me. 

There also appear to be hidden finance fees and inflated pricing in this deal. The system price of {$49000.00} for a XXXXXXXX XXXX XXXX works out to about {$6.00} per watt, which is far above normal market pricing for residential systems in Florida. No separate financing fee, dealer fee, or origination fee was disclosed to me, yet the highly inflated price strongly suggests that a large embedded finance fee was built into the amount financed to support this GoodLeap loan. Neither XXXX nor GoodLeap clearly disclosed this. 

The system is also undersized and underperforming for my needs. My pre-solar historical electricity usage was about XXXXXXXX XXXX per year. The installed system is too small to meet that demand and produced only about XXXX XXXX  in its first year, which is less than half of what was needed for the almost total electric offset that XXXX sales representative promised me. Because of this, I am stuck paying both a high solar loan payment and significant ongoing electric bills. 

There are also serious paperwork and contract irregularities. The home improvement contract lists a XXXX financing term, while the actual GoodLeap loan is for 20 years. The cancellation notice provided in the paperwork was incomplete, and the loan start date appears to predate the date that I actually signed the financing agreement with GoodLeap. These inconsistencies are confusing and make it difficult to understand my true rights and obligations. 

To make matters worse, XXXX appears to have gone out of business or stopped operating. I have reason to believe they are no longer actively servicing systems. This leaves me with an expensive, underperforming system and no responsible installer available to honor the workmanship warranty or to fix problems with the installation or performance. 

As the financing company and assignee of the solar sales contract, GoodLeap is responsible under the Federal Trade Commissions Holder Rule ( 16 C.F.R. 433.2 ) for all claims and defenses that I could assert against the seller and installer. This includes misrepresentations, contract irregularities, and violations of federal and Florida law. Instead of addressing these problems, GoodLeap continues to expect me to pay a severely inflated loan on an undersized, underperforming system that has created financial hardship rather than savings. 

Because of this arrangement, my total monthly obligation for electric and solar now averages around {$570.00} or more, compared to roughly {$200.00} per month before solar. The transaction has caused me significant financial stress and hardship instead of the promised savings. 

I am attaching or can provide copies of my contracts, loan documents, electric bills, and system production data to support this complaint.

Company response to consumer: Closed with explanation