Consumer complaint received 2025-05-01 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: General Motors Financial Company, Inc.
State: IL

Complaint narrative:
Since XX/XX/year>, I have repeatedly received e-mail notices that my account was assigned for repossession. On XX/XX/year>, I sent GM Financial an email requesting full debt validation, then followed up with four certified-mail letters on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 

In response, the " Lender '' sent a certified letter dated XX/XX/year>, warning that, absent receipt of a posted payment, my account would be charged offyet this notice gave no contractual or accounting details necessary to verify the debts validity, followed by 3 incomplete and potentially altered version of the retail installment contract explicitly marked in the margin section " This is not the Authoritative copy ''. 

A side-by-side comparison with the dealers review copy reveals glaring discrepancies in the copy sent by the " XXXX '' : pages missing, the lenders name nowhere on the agreement, and N/A inserted into blank signature lines without my consent. I was told financing was through GM Financial, yet their name never appears in the contract. This document falls short of the authoritative standard under XXXX XXXX and the FDCPAs validation requirements ( 15 U.S.C. 1692g ), and I received no full accounting ledger, itemized fee schedule, or proof of entitlement to collect. 

Moreover, just days after receiving this flawed validation packet, I received notification from the credit bureaus that the XXXX marked my account as charged offan action that underscores deceptive practices, omits required disclosures, and infringes on my consumer rights. These discrepancies point to intentional concealment and post-execution alteration of material terms, giving rise to claims of fraud, misrepresentation, coercion, and potential securities-law violations. 

I ) FDCPA 1692e False or Misleading Representations 1. ) Under the Fair Debt Collection Practices Act, a debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt.

Altering a signed contract and providing you only a redacted, Non-Authoritative Copy is a deceptive practice designed to obscure your rights and the lenders obligations 2. ) Illinois Consumer Fraud Act ( 815 ILCS 505/2 ) The Illinois Consumer Fraud and Deceptive Business Practices Act prohibits the use or employment of any deception, fraud, false pretense, false promise, misrepresentation or the concealment, suppression or omission of any material fact in XXXX XXXX Financials failure to furnish a complete, accurate contract and disguising alterations constitutes both active and passive misrepresentation. 

II ) Coercion & Unconscionable Inducement 1. ) Illinois RISA 3 Blank Spaces Prohibited The Illinois Retail Installment Sales Act ( RISA ) requires that a contract contain all essential terms when signed ; blank fields or placeholder N/A entries render it voidable by the buyer.

Forcing you to sign on a tablet without a complete, printed copyand later stamping in redactionsamounts to unconscionable inducement under UCC 2-302 ( 2 ) III. Contract Formation Defects 1. UCC 2-302 Unconscionability When a contract is so one-sided that it shocks the consciencesuch as by omitting material terms and then back-filling after signingcourts may refuse to enforce it under UCC 2-302 ( 2 ) 2 . UCC 9-609 & 9-611 Unauthorized Self-Help If GM Financial enforces this defective contract via repossession without proper notice or your bona fide consent, it breaches UCC 9-609 prohibition on peace-breaching repossessions and UCC 9-611 requirement to notify secured parties before disposition IV XXXX XXXX XXXX XXXX XXXX. Asset-Backed Securities Disclosure ( Regulation AB XXXX XXXX XXXX XXXX XXXX Financials XXXX filings show your note was pooled into an ABS trust, requiring detailed disclosures under Regulation AB ( XXXX XXXX XXXX or misrepresenting the underlying contract terms in investor documents can violate 15 U.S.C. 77g registration-statement requirements.

2. SEC Rule 10b-5 ( b ) Fraud by Misleading Affirmative Statements Under Rule 10b-5 ( b ), it shall be unlawful... to make any untrue statement of a material fact or omit a fact necessary to make statements not misleading Back-dating, redactions, and providing a Non-Authoritative version materially mislead investors and noteholders about the trusts collateral quality.

Company response to consumer: Closed with explanation