Consumer complaint received 2025-04-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: WAFD BANK
State: WA

Complaint narrative:
I hold a private checking account at WaFd Bank. I am a XXXX XXXX XXXX XXXX XXXX. Essentially, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for both public and private companies and investors. More than XXXX  % of my work occurs outside the United States. All of my clients reside XXXX the XXXX XXXX  All of my services and expenses are invoiced to these clients, and I am paid via XXXX XXXX bank wires into my bank accounts. 
In late XX/XX/2025, I invoiced my client, XXXX XXXX, a public XXXX XXXX XXXX based in XXXX, XXXX. The company is listed on the XXXX, XXXX XXXX XXXX. A bank wire for {$14000.00} USD from XXXX XXXX was wired to my account on XX/XX/2025. I accessed a portion of those funds. The following day I discovered that all of the remaining funds ( {$12000.00} ) were frozen. I promptly called my called my local WaFd branch in XXXX, XXXX  and spoke with the branch manager, XXXX XXXX, to ask why my funds were frozen. The only explanation I received from both XXXX and persons at the WaFd XXXX  in XXXX was that they were investigating the wire. 
XXXX XXXX eventually sent me a forwarded email from the person in XXXX investigating this bank wire. The email stated that it would take 30 days or less to conduct the WaFd investigation and a decision would be rendered. At no point did the person conducting this investigation reach out to me for information. I do not understand how you can conduct an investigation without speaking to the person being investigated. As this " investigation '' proceeded, I contacted the XXXX Resources XXXX and asked him if anyone at WaFd had contacted either the company or any department of the bank in XXXX that issued the bank wire. His answer was NO on both queries. Last week, Tuesday, XX/XX/XXXX, XXXX XXXX called me and told that the persons investigating this bank wire would render their decision on Monday, XX/XX/XXXX. XX/XX/XXXX came and went and as of today, XX/XX/XXXX, I still have not received word regarding the disposition of those frozen funds. 
I have grown exceedingly frustrated with this delay. If someone tells me they will render a decision at a specific time, they better be true to their word. Don't make a promise you can not uphold. WaFd has essentially promised to render a decision a decision in 30 days or less when the funds were frozen and then promised a decision on XX/XX/XXXX. Both times WaFd broke their promise. 
My inability to access these funds has severely crippled my ability to conduct my work and to fulfill agreements I have with current and future clients. I have lost nearly {$30000.00} USD in potential revenue as a result. I was forced to borrow money to fly back from XXXX XXXX XXXX to attempt to rectify this in person at the XXXX XXXX office of WaFd. Which proved fruitless. I was forced to borrow money to travel from XXXX to XXXX to speak with XXXX XXXX at the WaFd XXXX branch ( I met him on Tuesday, XX/XX/XXXX ). I was forced to borrow money to maintain a doctor 's appointment I had scheduled months in advance. I was unable to travel to XXXX XXXX, XXXX  and give a talk, scheduled for XX/XX/XXXX, at the XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX. 
I have made every attempt to try to speak with the person in your organization who is conducting this investigation and have failed. I have reached the end of my patience with WaFd. Please contact me by telephone immediately at XXXX l would prefer to avoid legal action against WaFd, and trust that this situation can be rectified immediately.

Company response to consumer: Closed with explanation