Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: MoneyLion Inc.
State: TX

Complaint narrative:
Account : XXXX Balance : {$0.00} * * I am filing this complaint because MoneyLion is reporting a collection account with a {$0.00} balance, which means the debt is already paid, settled, or closed. Despite this, the account is still being reported as a negative item and continues to damage the consumers credit. I requested proper verification from MoneyLion and from the credit reporting agencies, but I have not received a single documentonly generic, unhelpful responses. 
If the debt is paid and MoneyLion can not validate it, they can not continue reporting it as an active derogatory account. 
LEGAL VIOLATIONS FDCPA VIOLATIONS ( APPLY IF THE ACCOUNT WAS EVER IN COLLECTION ) XXXX. FDCPA 809 ( b ) No Verification Provided MoneyLion has not provided ANY of the legal documents required to verify a collection, including : Original contract or agreement Proof of ownership or assignment Complete itemized ledger showing how the balance was calculated Final statement showing how the account reached a {$0.00} balance All documentation used to verify the reporting Sending a bill or statement is not verification under federal law. 
XXXX. FDCPA 807 Misrepresentation Reporting a paid ( {$0.00} ) debt as a derogatory, damaging collection is misleading and unlawful. 
FCRA VIOLATIONS XXXX. FCRA 602 & 607 ( b ) Maximum Possible Accuracy If the debt is paid, then MoneyLion must report it in a way that is accurate, complete, and non-misleading. 
A {$0.00} balance collection still being reported as a derogatory item is inaccurate and not complete, because : The collection is not owed No debt is being collected The consumer has no outstanding obligation It is being reported only as a negative with no current purpose This violates maximum possible accuracy. 
XXXX. FCRA 623 ( a ) ( XXXX ) ( A ) Reporting Inaccurate Information MoneyLion is furnishing information that is outdated, misleading, and incomplete. 
XXXX. FCRA 623 ( a ) ( 2 ) Duty to Correct and Update If a debt is paid, MoneyLion must update the information immediately. Continued negative reporting without a balance is a violation. 
XXXX. FCRA 611 Failure to Provide Verification I requested verification well over XXXX  days ago and have received nothing. 
XXXX VIOLATIONS XXXX requires accurate coding for : Account Status Current Balance Compliance Condition Codes A paid collection MUST be coded correctly : If {$0.00} balance If the debt is no longer being collected If the consumer has no outstanding obligation If MoneyLion can not verify the debt, XXXX requires immediate deletion XXXX not continued reporting. 
ADDITIONAL LEGAL POINT : A {$0.00} BALANCE COLLECTION MAY NO LONGER HAVE A PERMISSIBLE PURPOSE Under FCRA 604, a furnisher must have a permissible purpose to report information. 
If the debt is paid : There is no active account No ongoing collection No financial obligation If MoneyLion has no current business relationship or open debt, it loses permissible purpose to report. 
This is another reason the account must be removed. 
I requested full verification, including the contract, itemized ledger, proof of assignment, and all documents used to validate this collection. 
I have received nothing.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation