Consumer complaint received 2025-10-15 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX rep came by my home several times. I had let him know I was not interested in solar. 
XXXX XXXX XXXX rep comes back to my home with a tablet and wants to show me a presentation specifically designed for my home. He shows me the presentation that included satellite images of my home, rough draft images of panels on my roof, and tells me stories of how in the panhandle the only roofs left after the hurricane were those with solar panels. He had pictures to prove that theory. 
He explained there was a tax credit for getting solar, and I could use that money to make other improvements. I asked how much I would owe XXXX XXXX every month and he said not much, I think its around {$5.00} a month The contract was signed. 
XXXX XXXX XXXXXXXX employees  came to take measurements of my roof so they could come up with a detailed plan to place the panels. 
XX/XX/XXXX, XXXX A copy of the design plans were sent to my email. I agreed to the design that was sent. 
XX/XX/XXXX, XXXX took the morning off work because I was told the install would only take a couple hours. It took all day, so I left to be at work at XXXX, and when I arrived home at XXXX the panels were installed, and the men were gone. The panels were not installed like the design I agreed to. 
XX/XX/XXXX, XXXX I sent ( XXXX ) XXXX an email stating Who do I speak with about complaints about solar panel install? The install I received looks different from the projected plan that I agreed to. How the panels were installed looks ridiculous and makes my home look terrible. This needs to be resolved. 
There was no response. 
XX/XX/XXXX, XXXX XXXX XXXX sent an email that the XXXX team needed to come by on Monday morning to make a couple of corrections the inspector requested. 
XX/XX/XXXX, XXXX I sent an email back to XXXX asking if they were going to correct the solar panel placement. 
XX/XX/XXXX, XXXX XXXX sent an email stating the installation team moved some of the panels due to a fire setback requirement. Their surveyor did make the proper measurements but the engineer seemed to have shorted them a XXXX XXXX XXXX on his design. 
XXXX XXXX XXXX employees showed up to my home on numerous occasions without notice which required me to leave work early or schedule them to come and delay my panels being turned on. 
XX/XX/XXXX, XXXX I called to speak to XXXX and was told they had to leave room for a XXXX XXXX. I asked why do I need a fire lane on my XXXX story home, as if I were going to climb on my roof if there is a fire Nothing was resolved, I was just talked into being fine with their design/measurement mistake. 
XX/XX/XXXX, XXXX The fees were paid to the permit office and they expected the permit to be available in a day or XXXX and then they would order a new inspection. 
XX/XX/XXXX, XXXX I sent email asking for an update on the permit. 
XX/XX/XXXX, XXXX XXXX XXXX permit is not back yet. They contacted the building dept on the previous Thursday, and will try again tomorrow. 
XX/XX/XXXX, XXXX A man from XXXX showed up at my home and called to say he needed in. That we had an appointment. Which we did not. I sent an email asking XXXX why there were unannounced XXXX employees showing up at my home without notice. 
XX/XX/XXXX, XXXX XXXX sent email saying the tech dropped by to put a letter from the engineer that is required for the inspection. 
XX/XX/XXXX, XXXX Received an email that the final inspection is scheduled for XXXX XX/XX/XXXX, XXXX XXXX employee arrived around XXXX and I was told having the morning off should be fine because we should be done around XXXX. The Inspector came and I let the XXXX employee know that I only had off work until XXXX and I needed to leave. He then informed me I could not go because the electrical inspector would not be there until XXXX and he needed in the house to see the panel. 
XX/XX/XXXX, XXXX I received an email from XXXX XXXX stating that the only step holding up turning on the panels is me. That they are waiting on a signature from me so that XXXX can review the installation inspections. She stated that the email was sent on XX/XX/XXXX and XX/XX/XXXX and I needed to search using keywords please Docusign or Do Not Reply. 
Which I replied back within the hour to let her know that none of their emails come up using those keywords and I am not able to find them. 
XX/XX/XXXX, XXXX XXXX emailed back telling me to use keywords XXXX XXXX to find the email XXXX XXXX in XXXX and XXXX I called XXXX XXXX to inquire why my bill was much higher than it should be. They told me it was because I ran out of credits. My bill was typically higher in the fall months when I wouldn't run my XXXX at all. 
XX/XX/XXXX I contacted a lawyer who lied about how much money it would be to pursue resolution XX/XX/XXXX I contacted goodleap because my bill has risen to over {$200.00} a month.

Company response to consumer: Closed with explanation