Consumer complaint received 2024-11-12 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Rosenberg & Associates Recovery Services
State: FL

Complaint narrative:
This company " Rosenberg & Associates Recovery Services XXXX '' has called me multiple times and left multiple messages. These messages state that they are collecting a debt and that I have to contact them immediately to avoid further legal action. This is one of the exact messages they left me : " This is a notification intended for ( My Name ). Unfortunately, at this time, the pursuing party has actively opened a legal complaint against you. All calls and correspondence involved in this complaint have been collected and recorded, reflect that numerous attempts have been made at your residence and at your place of employment. You have the right to provide us with a statement ; however, a statement is not needed to move forward with this complaint. Once you usurp, you are forfeiting all rights to arbitrate this matter voluntarily with the client. Please flee free to contact our arbitration department during business hours at XXXX " When they first called me, I ignored the message because I know I have no debt to be collected on. Afterward, they started harassing my family members. So, I had to contact them. 

They call from different numbers : XXXX, XXXX and XXXX is the main number on their website. This website ( https : //rosenbergrecoveryservices.com/ ) should be shut down, because it is a fraudulent company. 

When I called back the numbers they called me from, it says " it can not be completed as dialed ''. Then I called their main number on their website XXXX. This is the sequence of events that ensued... 

XXXX ) They identified my name from my the number I was calling from. He said I owed over {$900.00} in debt and that I should pay it now. I asked him his name, he said it was " XXXX XXXX '' ( I don't believe this is his real name ). 

XXXX ) I asked him for the information of the lender that they are collecting for, they said it was " XXXX XXXX XXXX XXXX '', and that XXXX represents them as their client. I asked XXXX for a letter detailing the debt amount, lender information, ways to resolve payment and information to pay it. He said he has to transfer me to his " XXXX ''. 

XXXX ) His supervisor, " XXXX XXXX '' ( don't believe this is his real name ), title Senior Associate, then proceeded to try to convince me that the debt owed is legitimate and that I don't need a letter. That maybe my family member used my name and took the money out. 

XXXX ) XXXX then tried to validate the debt by telling me VERY personal information they have such as : my email address, the address I live at, the last four digits of my social security number, my employer and even my bank name and the last four digits of my checking account ( these scammers are good ). 

XXXX ) XXXX said my original balance was around {$300.00} but because of all the fees, its now {$900.00}. But I knew I didn't owe anyone anything, I am very responsible financially. After further pushing for the letter, XXXX sent the letter. However, the lender name was the only item on the document ( no other lender details e.g. phone/address ). The lender titled XXXX XXXX XXXX XXXX, which I have never used. 

XXXX ) XXXX wanted me to " resolve '' the matter asap, i.e. pay now based on the letter he sent. I asked him for the phone number of the lender to verify that I had an original balance with them. He said there was no point in contacting the original lender because they would just forward me back to Rosenberg & Associates Recovery Services to collect payment. 

XXXX ) I insisted, that I still want to verify since this is a debt supposedly that I owed. XXXX then proceeded to tell me he didn't have that information and that I can just XXXX  it. At that point, I knew for sure this was a fraudulent company. 

XXXX ) I stated " how can this be a client of yours and you don't have their phone number? '' Since he wouldnt give me the phone number, I asked for the address. Once again, he said he didn't have that information. This company is illegitimate. 

If you have gotten a call from Rosenberg & Associates Recovery Services under any phone number ( because they use many ) please ignore and report. 

Also, if you have gotten a call from a debt collector, make sure you verify with the original lender that you actually had an account. These spammers have gotten really good, and have really detailed information about people ( which is VERY disturbing ). Even their website looks legitimate, but don't be fooled. Make sure you ask for a letter, the lender name, the lender phone number, address and compare it online via your own search. Even if they give you a phone number, dont call that number, go to the lender website and contact them directly. 

Whoever is in charge of regulating these companies please shut down the website ( rosenbergrecoveryservices.com ) and investigate these false identities XXXX XXXX XXXX XXXX XXXX. Who knows how much money they stolen from people already! 

This is all the information of the company... 

Company Name : Rosenberg & Associates Recovery Services Address : Rosenberg & Associates Recovery Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Website : https : //rosenbergrecoveryservices.com/ Email address : XXXX Main phone : ( XXXX ) XXXX Alternation phone numbers : ( XXXX ) XXXX, ( XXXX ) XXXX Representative names ( not their real names I am sure ) : XXXX XXXX & XXXX XXXX XXXXhey are taking payments via this portal ( DONT PAY ) XXXX XXXX XXXX XXXX  They also take payments on their website here ( DONT PAY ) : https : //pay.rosenbergrecoveryservices.com/

Company response to consumer: Untimely response