Consumer complaint received 2026-05-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: VA

Complaint narrative:
I paid {$340.00} for a weekend seminar back on XX/XX/XXXX & XXXX, XXXX. Seminar went well. I was told there was an advanced class ( one on one ), to partner up with a senior instructor and they will guarantee that I will acquire at least one deal before I leave the advanced class, which was the following weekend ( XXXX XXXX & XXXX ) at a cost of {$12000.00}. I figured I would charge it to my Amex card ( they are good at protecting me of fraud ( American Express member for 38 years as of XX/XX/XXXX ). I went to the advanced class and only one instructor was present for 22 students. He apologized that no other instructors showed up ( due to bad weather on the XXXX XXXX ). He also apologized that the materials did not show up to the Hotel Conference room due to bad weather and that he would check the hotel lobby from time to time. After the third time of him checking and returning with no literature or pamphlets, I decided to sneak some pictures. The instructor advised me not to take pictures because we paid a lot of money and don't want to give anything to anyone else if they did not pay! The second day I showed up hoping to get some time with the instructor, but he was scrambling around the room trying to help as many students as possible. We were all frustrated. Again, he apologized. He did help me register on a New Jersey tax commissioner site but could only dedicate 10 minutes with me and eight of those minutes was us trying to get on the hotels Wi-Fi ( he had to give me his room number to log on ). Then while he ran over to another student. I was able to sneak in a second picture ( he did not see me that time ). At the end of the class, the instructor apologized and stated he would personally send the pamphlets/literature to our homes. All the students placed our addresses on the sign in sheet. Between XX/XX/XXXX, and XX/XX/XXXX, I waited patiently for any mail to come. No mail or correspondence from XXXX XXXX XXXX XXXX. No word from them. I called a few times between XX/XX/XXXX and the XXXX of XXXX and they finally patched me over to a phone rep who would give me further instructions. I kept requesting for the one-on-one training I was promised and that i paid for! Was told the online tutorials are just as good if not better and I can always refer back whenever I liked. I again informed them I would not have paid XXXX XXXX dollars for online. I was told I would have a person sitting next to me and would make sure to guide me step by step to acquire a piece of property ( I was paying {$12000.00} for an instructor to hold my hand as promised ). Then I was told on XX/XX/XXXX, that I could be a part of their elite of elite in XXXX XXXX, NV in late XX/XX/XXXX but I would have to book my own flight, hotel and transportation. I did my research, my out of pocket would have been another {$2500.00} to {$3200.00} for that weekend ( due to it was short notice to book a flight and hotel ). They did not even offer a voucher for meals! I figured that was the last straw and placed a fraud claim with my American Express Card on XX/XX/XXXX. Went back and forth for the month of XXXX, XXXX and on XX/XX/XXXX American Express stated they were not handling it anymore, that I had signed the document & allowed the charge for first seminar. I explained the {$12000.00} was not for the seminar. I paid {$340.00} for the first seminar ; I was not claiming that to be fraud. I am upset about the on-on-one & guarantee I never received with an ADVANCED INSTRUCTOR! Later on ( 4 months XXXX )..... I then requested the reason why the charge was reversed two times and placed back on my acct a third time? I also requested copies of the correspondence between Amex and XXXX XXXX XXXX XXXX. Was yelled at by Amex rep, this is their 3rd & final decision!

Company response to consumer: Closed with explanation