Consumer complaint received 2024-12-05 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Shellpoint Partners, LLC
State: TX

Complaint narrative:
Complaint Against XXXX XXXX and Shellpoint Mortgage Servicing This complaint addresses improper handling of mortgage servicing rights, failure to validate the debt, and violations of federal consumer protection laws, including the Truth in Lending Act, the Fair Debt Collection Practices Act, and the Real Estate Settlement Procedures Act. 

XXXX XXXX failed to verify and validate the debt before transferring the servicing rights on XX/XX/year>. Despite receiving numerous certified letters disputing the debt and demanding documentation, XXXX XXXX transferred the loan in violation of legal obligations under federal law. Adding to this, a validation packet was sent on XX/XX/XXXXXXXX XXXX  days after the transferwhich acknowledged previous correspondence but failed to provide meaningful responses to specific questions. 

Chronological Order of Events XX/XX/year> : Certified letters were sent to key representatives requesting validation and verification of the mortgage account, including proof of ownership, chain of title, and endorsements or assignments. 
XX/XX/year> : Follow-up letters rejected insufficient responses and reiterated the unresolved status of the dispute. 
XX/XX/year> : Certified letter rejected further attempts to sidestep the dispute and reiterated the unresolved nature of the account. 
XX/XX/year> : Certified letters rejected billing statements and reiterated failures to provide documentation. 
XX/XX/year> : Certified letter restated the need for proper validation and verification under federal law. 
XX/XX/year> : Certified letters rejected billing error dispute responses and detailed discrepancies in the provided documentation. 
XX/XX/year> : Notice of Mistake and Notice of Claim highlighted the unresolved nature of the dispute and requested immediate action to validate the debt. 
XX/XX/year> : Certified letters rejected ongoing insufficient responses and reiterated demands for compliance with federal law. 
XX/XX/year> : Servicing rights were transferred, violating federal laws despite the unresolved dispute and multiple requests for validation. 
XX/XX/year> : A validation packet acknowledged previous correspondence but provided only generic responses and claimed some details were privileged. 
XX/XX/year> : Qualified Written Request reiterated the unresolved nature of the dispute. 
XX/XX/year> : Billing Error Dispute returned billing statements and highlighted ongoing failure to validate the debt. 
Key Issues and Violations Failure to Verify and Validate the Debt Before Transfer : XXXX XXXX transferred the loan without fully verifying or validating the debt, violating federal consumer protection laws. 
Inadequate Validation Packet : The packet provided failed to answer specific questions and demonstrated noncompliance. 
Failure to Validate Debt by Shellpoint : Shellpoint has not provided critical documents required under federal law. 
Improper Default Notices : Default and acceleration notices were issued during active loan modification communications, violating federal protections. 
Ongoing Collection Efforts : Collection activities continued without debt validation, violating the Fair Debt Collection Practices Act. 
Mishandling of Sensitive Information : Sensitive documents were sent to an incorrect address, exposing potential risks. 
Harm Caused Financial losses due to disputed terms and fees. 
Credit damage from improper reporting. 
Emotional distress caused by inadequate responses and coercive practices. 
Privacy violations due to mishandling of sensitive information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation