Consumer complaint received 2026-04-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: U.S. BANCORP
State: NJ

Complaint narrative:
I am submitting this complaint because Complaint XXXX remains unresolved. XXXX XXXX XXXX XX/XX/year>, response did not resolve the refund issue, did not reconcile the incorrect refund amounts shown on my account, and the receiving institution still has not received the disputed funds. In my prior CFPB complaint, I explained that I requested a refund on XX/XX/year>, at XXXXXXXX XXXX XXXX with XXXX, and that XXXX failed to timely refund the credit balance. The CFPB record also reflects that I later told the CFPB that Elans response did not address all of my issues and that the company did not do what it said it would do. XXXX XX/XX/year>, response states that it received payments of {$14000.00} on XX/XX/year>, and {$6600.00} on XX/XX/year>, and claims that the remaining credit balance of {$20000.00} was returned electronically on XX/XX/year>, to the original payment sources. However, my XXXX XXXX XXXX account dashboard does not show a refund of {$14000.00}. Instead, it shows XXXX XX/XX/year>, XXXX XXXX XXXX, entries for only {$13000.00} and {$6600.00}. This means XXXX did not return the full {$14000.00} to the originating institution and instead appears to have reduced that refund by {$300.00}, which was the balance that should have remained due for my own card spending from XX/XX/year>, through XX/XX/year>. In other words, XXXX should have returned {$14000.00} ( to XXXX XXXX ) and {$6600.00} ( to XXXX ) to the respective originating institutions and left me with {$300.00} to pay directly, but the account activity shows that did not occur. Additionally, it has now been almost XXXX weeks since XXXX represented that the XX/XX/year>, electronic refund activity occurred, and XXXX XXXX still has not received either the incorrect {$13000.00} amount or the correct {$14000.00} amount. XXXX has not provided an adequate explanation, proof of transmission, or documentation reconciling its written response with the actual refund entries shown on the account. This also means XXXX XXXX XXXX is still not meeting the requirement in 12 C.F.R. 1026.11 ( a ) ( 2 ) to refund a credit balance within seven business days of receiving a written request from the consumer. My refund request was made on XX/XX/year>, at XXXX XXXX XXXX yet XXXX still had not properly completed the refund by XX/XX/year>, and the receiving institution still has not received the funds. Therefore, the original issue raised in Complaint XXXX remains unresolved, and XXXX continues XXXX be out of compliance with the CFPBs seven-business-day refund requirement. I am requesting that XXXX XXXX XXXX immediately correct the refund error, provide complete ACH trace and transmission information for both XX/XX/year>, refund entries, ensure the correct funds are actually received by the originating institution, and provide a written explanation for why it failed to comply with 12 C.F.R. 1026.11 ( a ) ( 2 ) despite my XX/XX/year> refund request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation