Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am locked out of my XXXX and XXXX XXXX. I have contacted both of these companies with no results or investigation. I DO suspect fraud, as they are addressing me by " XXXX '' and I am not this person. They are putting things on my credit report as well! This is not my name. This is incorrect! I filled out their secure form with my driver 's license and heard nothing back! 

I received the following : Customer Experience XXXX XXXX, XX/XX/year>, XXXX to me Hi XXXX XXXX I'm sorry your Instacart account is locked. I understand its frustrating to not have access to your account. 

Fill out this secure form to request our specialized team to reactivate your account. A representative will get back to you within XXXX business hours. 

If you cant access the form, clear the cookies on your browser and select the link again. That should resolve the issue, but let me know if it doesnt. 

Please note, if you already filled out the form, no need to do so again! Our team is looking into your issue and will contact you with more information. 

Best, Customer Experience XXXX XXXX, XX/XX/year>, XXXX to me -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : Customer Experience [ XXXX ] Sent : XX/XX/year>, XXXX XXXX  To : XXXX Subject : XXXX XXXX XXXX XXXX I'm sorry your Instacart account is locked. I understand its frustrating to not have access to your account. 

Fill out this secure form to request our specialized team to reactivate your account. A representative will get back to you within XXXX business hours. 

If you cant access the form, clear the cookies on your browser and select the link again. That should resolve the issue, but let me know if it doesnt. 

Please note, if you already filled out the form, no need to do so again! Our team is looking into your issue and will contact you with more information. 

Best, Daily Transcriber XXXX XXXX, XX/XX/year>, XXXX to Customer I still do not have access to my account and you have my driver 's license. I will dispute any charges concerning this account, since I'm locked out of it. 

On XXXX, XX/XX/year> at XXXX Customer Experience XXXX wrote : Hi XXXX XXXX I'm sorry your Instacart account is locked. I understand its frustrating to not have access to your account. 

Fill out this secure form to request our specialized team to reactivate your account. A representative will get back to you within XXXX business hours. 

If you cant access the form, clear the cookies on your browser and select the link again. That should resolve the issue, but let me know if it doesnt. 

Please note, if you already filled out the form, no need to do so again! Our team is looking into your issue and will contact you with more information. 

Best,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation