Consumer complaint received 2024-08-26 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
***FOLLOW-UP TO COMPLAINT # XXXX **NOT A DUPLICATE COMPLAINT. PLEASE DO NOT CLOSE. ** I would like to clarify a few things based on said report. First, I did not create any Venmo account in mid XXXX. Please do not refer to me as a Venmo user. I do not use any Venmo or other mobile wallet accounts ( i.e. XXXX, XXXX, XXXX, etc ). With that said, let me also clear your mistake that a third party accessed the account. This is never my account to begin with as I expressed just now. Therefore someone made just XXXX transaction for {$200.00} on the Venmo account in question. I have spoken to other close people who assure me no Venmo account was created without me knowing. A third party accessed it ( I suspect a thief ) and used my credit card to do so. From here on out, please do not refer to the account as mine or your account indicating I, as XXXX XXXX, created the account. 

With that said, you are right that I immediately reported the transaction as unauthorized when I saw it appear on my credit card statement. I also agree with you that the claim in question was approved, meaning I could get a {$200.00} refund made. However, since late XXXX, I have been in close contact with Venmo and did not get any refund. The problem at hand is the fact I am arguing a refund wasnt sent to me, and have shown ample bank statements from the time the statement was made on that card. Each time the statement is shown, a charge is only showing ; no indication of a chargeback/refund appears on my end. To say that you assure you sent it is not true. I have spoken to my bank a few times about this, and they assure me no {$200.00} was sent to either that card or any card during any time period ( no collections of a Venmo chargeback was shown at all ). Also, to say no contacts were made prior to XXXX is false. I have been in close contact thru Venmo support via the chat and each time, I have created ample tickets. As I expressed earlier, there is a constant battle of the general customer service reps not being able to assist with transferring the case over to the XX/XX/XXXXXXXX, or the fact that it is, but either I am ignored with the statement I provide to them or outright being told irrelevant information that the account is suspended. I do not care for that detail, and it is extremely irrelevant. The investigations you are alluding to are false ; no details was made like that through the Venmo chat. I have provided statements showing a charge was shown, but no chargeback. I am still owed {$200.00}. I do not care about the account being suspended because it isnt mine to begin with. Abide by my proof of my bank statements I have continuously provided to you showing a charge but no refund being given and give me a refund. You may wish to speak with my bank as well, who can confirm the same thing I am discussing with you : the fact no chargeback was given by Venmo.

Company response to consumer: Closed with explanation