Consumer complaint received 2025-09-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
Ongoing FCRA violations ; willful noncompliance ; reselling/furnishing unverified debt ( Comenity portfolios ) I am submitting this complaint to STOP ongoing willful noncompliance with the Fair Credit Reporting Act ( FCRA ) and, as to any third-party collectors or debt buyers, violations of the FDCPAinvolving3 Comenity tradelines that have remained on my reports unverified for nearly two years despite repeated, documented disputes. 

Key facts & timeline going back to Fall of XXXX where these accounts were disputed without verification from the furnisher-creditor : Comenity for XXXX XXXX XXXX, XXXX, and Forever 21. 

Fall XXXX : I disputed the XXXXComenity tradeline with all three CRAs. Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), the CRAs had 30 days to complete a reasonable reinvestigation and to delete any item that could not be verified ( 1681i ( a ) ( 5 ) ( A ) ). 

XX/XX/XXXX : The 30-day windows expired without competent verification. 

XX/XX/XXXX : I sent deletion requests citing the expired verification period and persistent inaccuracies. 

XX/XX/XXXX : I filed a CFPB complaint. 

XXXX : Comenitys furnishing continues to appear with re-aging, inconsistent XXXX/payment history, repeated XXXX XXXX XXXXXXXX, and late/omitted dispute coding. XXXX recent letter states it is no longer the creditor for XXXX, yet the reporting remains inaccurate/incomplete. 

Why this violates federal law : Furnisher duties 1681s-2 ( b ) : After CRA notice, Comenity must reasonably investigate, review all relevant information, and correct or delete inaccurate/unverifiable information. It has not produced competent verification ( signed agreement, monthly statements covering the disputed period, andgiven transferchain-of-title ) and continues furnishing. 

Accuracy/Integrity ( Reg V , 12 C.F.R. pt. 1022, Subpart E ) : Comenity has not maintained reasonable accuracy & integrity policies ; evidence shows re-aging, serial charge-off codes after closure/transfer, and missing/late dispute coding ( XB ). 

WILLFUL NON-COMPLIANCE 1681n : The history of disputes, deletion demands, CFPB filing, and continued inaccurate furnishing supports willfulness. 

Resale/assignment risk : Comenity indicates the XXXX account was transferred/sold, yet the tradeline did not reflect transferred/sold with {$0.00} balance while preserving the original DOFD. Furnishing during/after transfer without validation and without accurate metadata perpetuates inaccuracy. 

Harm : Credit score suppression, adverse terms/denials, and significant time/expense to dispute. 

Credit Bureaus such as XXXX, XXXX  and XXXX  that are reporting " UNVERIFIED '' and " UNENFORCEABLE '' accounts for the furnisher are complicit for not doing an accurate " reasonable '' investigation and parroting wrong and unverified information causing " ONGOING HARM '' in violation of FCRA and if resold " FDPCA ''. These accounts should have been deleted in XX/XX/XXXX as " Unverified '' and " Uneforceable '' by the Bureaus and are, yet, in violation of the LAW continuously being reported violating set Consumer Protection Laws and a blatant disregard of said laws. There is NO 30 days to correct as the 30 day statutory deadline expired in XX/XX/XXXX. DELETE THESE ACCOUNTS IMMEDIATELY!!!!

Company response to consumer: Closed with explanation