Consumer complaint received 2019-10-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: FIFTH THIRD FINANCIAL CORPORATION
State: KY

Complaint narrative:
Corporate delay of its mortgage remedy has resulted in loss of prime season sale, mounting court cost, legal fees, emotional, physical and financial distress. Why the inaction? Is it justifiable? Is it appropriate? Is it right? Is it fair? 
XXXX Circuit Court, Family XXXX XXXX, Order No. XXXX XX/XX/XXXX, specifies the subject property shall be assumed by my ex-spouse and to indemnify and hold me harmless. Fifth Third ( The Bank ) was promptly provided a copy of The Order, ex-spouses contact, tenant contact and a copy of the two-year lease. After failure to pay the XX/XX/XXXX XX/XX/XXXX mortgage payments, The Judge ruled XX/XX/XXXX for ex-spouse to bring the mortgage current, and for tenant to pay rent to me ( mortgage solely in my name ; title transferred to ex-spouse to facilitate refinance ). XX/XX/XXXX, rent received/forwarded to The Bank, but returned requiring XX/XX/XXXX XX/XX/XXXX payments. 
XX/XX/XXXX, Complaint 18- was filed against me by The Bank. The Answer and Counterclaim was promptly filed ( attachment ). Now what? The prolonged inaction has resulted in : Loss of real estate prime time sale Spring and Summer XXXX. 
Loss of real estate prime time sale Spring and Summer XXXX. 
Adequate maintenance and preservation decisions are on hold due to an absentee owner, pending resolution/sale of property. 
Subject property is the former residence of a KY Representative. A chapter in her book was dedicated to her beloved home. Several have expressed desire to acquire property, but The Banks inaction has resulted in failed opportunities. This seems to represent an unfair business practice, which has resulted in XXXX XXXX and detrimental personal loss : Credit score has decreased. If property were sold @ 12 months after initial default, then credit score would have rapidly been repaired by today ( all other credit activity paid as agreed ). 
Even The Bank has reduced my revolving credit limit {$5200.00} due to the mortgage delinquency. 
Auto insurance premium has increased due to lower credit score. 
Court costs, legal fees, late fees, inspection fees, etc. have continued to mount ( attachment ). 
Daily calls from The Bank Collectors to my cellular and home telephone ( weekdays ) although The Bank is keenly aware of the pending action. 
XXXX hospitalization due to stress. 
Through counsel, I recently inquired why the foreclosure sale had not occurred. Response, the attached Agreed Judgement and Order of Sale, which includes interest on the principal balance from XX/XX/XXXX until date of judgement, costs and fees of this action ( It would not be prudent to agree to blank interest, costs and fees ). Besides, The Judge ruled I should be indemnified and held harmless. 
According to The Banks XX/XX/XXXX statement, the mortgage is 716 days delinquent. Will another 716 days occur before The Bank acts? What can The Regulators do to expedite sale, stop The Bank fees, limit my need for counsel and emotional distress.

Company response to consumer: Closed with explanation