Consumer complaint received 2024-09-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I previously disputed this account with your credit bureau. I let you know this account was not being reported accurately. This account can no longer be reported to my credit report. Not only does this violate my rights for the FCRA, this is fraud pure and simple. The account listed below need to be immediately removed from my credit report as it is reported inaccurately. 

I recently looked at an updated copy of my credit report and noticed several inaccuracies on the account I disputed. This account is hurting my ability to obtain credit. It is my understanding that the credit bureaus will investigate this account for me to ensure accuracy. Here are the account I am asking to be verified for accuracy : Account Name : XXXX, Account Number : XXXX XXXX, Credit Bureau : XXXX ; Account Name : XXXX XXXX XXXX, Account Number : XXXX, Credit Bureau : Experian ; Account Name : XXXX XXXX XXXX, Account Number : XXXX, Credit Bureau XXXX XXXX XXXX This account has inaccuracies that are highly injurious to my credit score. In accordance to The Fair Credit Reporting Act, Public Law 91-506, Title VI, Section 611, Subsection A-D. I am requesting the names and business addresses of each individual with whom you verified the above, so that I may follow up. Please send me an updated copy of my credit report after your re-investigation. 

Also, this account is being reported with fraudulent information by not applying my payments to the principal from the beginning of my loan. Since then the account has repeatedly been updated every month with inaccurate information. This is an update in the payment history. Failure to investigate this account properly after I requested 2 times for it to be corrected and updated has violated my rights according to the FCRA. Therefore, I am demanding these accounts to be deleted from my credit report. 


XX/XX/XXXX Dear XXXX XXXX, I am writing to dispute the following information regarding the payments that have been made on this account from XX/XX/XXXX to XX/XX/XXXX. The monthly payment as noted in the contract and account is {$470.00}. The vehicle, XXXX XXXX XXXX, purchase price was {$16000.00} and financed at 27.99 % rate in the amount of {$18000.00}, bringing the total amount to {$34000.00} ; a down-payment was also made in the amount of {$1000.00} towards the purchase price. 

As of XX/XX/XXXX a total of {$33000.00} in monthly payments have been made. The current remaining balance ( XXXX XXXX XXXX ) is listed as {$12000.00}. ( It was {$13000.00} on XX/XX/XXXX ). The correct remaining balance per all payments and fees paid shows that the account should list as Paid in Full ( see attached Loan Amortization Schedule ). 

With this discrepancy, I am therefore requesting the following : XXXX. Full Report of my account showing all charges, payments received/processed and late fees from XX/XX/XXXX thru XX/XX/XXXX ( including payments made towards principal balance ). 
XXXX. Copies of original contract, financing agreement, monthly payment amounts, and Loan Amortization Schedule. 
XXXX. Explain in detail why when I log into my XXXX XXXX account, it lists on their website that I have a balance of {$12000.00}, and a past due amount of {$720.00} This is incorrect. 

Efforts to resolve these errors have been met with apathy and dismissive responses as I have made payments that werent correctly added to my account, was charged for alleged late fees for payments that were/had already been made and proved it with bank statements along with a refusal from your company to remove the questionable late fees. My goal is to ensure the accuracy of my account and payments made to prevent any further errors or discrepancies. I believe that XXXX XXXX is not reporting my account accurately and may be committing loan fraud. 

Please feel free to contact me by mail or by phone should you have any questions regarding these concerns. Thank you for your time and assistance in addressing this matter. I look forward to hearing back from you within 30 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation