Consumer complaint received 2026-04-01 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
b"Wells Fargo just sent me a response and every time they send me a response I get the equivalent of what was actually there for I'm not there to say whether they're wrong or right but their judgment is based on the information that was given by teller or a representative that came into the court the representatives that came into the court told the judge that I did not have an account in XXXX she's an account in XXXX the representative that came in court expressed to the judge that I did not inform them of the location and she requested more information about the branch that I was complaining about now I've received documents by mail from Wells Fargo with all the different tablets that they sent me but they have yet to have a credible statement from those tablets that are congruing to the statement that they just filled me as a reply to my complaint and also I went to jail for trespassing and the only person I spoke to at the branch was the manager but we pulled the report from Wells Fargo and it says that Wells Fargo called the police authorities two times and also from The information collected by the XXXX XXXX department Metro police officer was the person who entered the branch and asked the teller for my documents on one of these forms that the bank has provided me in the mail it states that I arrived at the bank after hour on the other form it states that I came into the bank to make a deposit on the other form it says I came to make a bank transaction and then every letter has a detailed description of what a teller said I never was speaking to the teller I spoke to the teller for the teller to go and get the manager when the manager came I complained to the manager that the teller had taken my identity and I needed him to go and look at the video footage to find out what the teller had did I complained to the manager about the teller I never spoke to the teller again I was reluctant to only speak to the manager when the Harris county Court investigator came into the branch the Harris county Court investigators spoke to the branch manager that I spoke to the branch manager informed the Harris county Court representative that he never told me specifically to leave the branch now this teller whoever the teller is I don't know if it's to tell her that got the information crossed up I don't know at this point we don't know we're just trying to get a clear statement from the bank that says we took your identity and mistakenly giving it to someone else we are gladly responsible for this and we apologize I can take that for my ID and social security and give it to the social security office but they continue to write me avoided statement about what the teller had to say no one told the teller anything why would I tell her tell her that I'm going to do something to her or I'm outside for her and I'm only talking to the bank manager in the bank manager is trying to get the footage to find out where my identity is why would I need the police to even be called on me based on what a teller says when I'm not speaking to the teller I'm talking to the bank manager and on my way out the bank after the bank manager told me that if I don't lower my voice he would have to ask me to leave I said you don't have to ask me to leave I'm going to leave on my own I will be outside waiting on my identity I would never concerned about anything with anyone there I was never threatening anyone there and I didn't know I never had a problem with anyone in the bank my only problem was getting my identifying documents so these statements from this teller are already dismissed in a court of law the intelligence say whatever she wants to say but in the court of law everything has been dismissed I didn't have a terroristic threat on my background but you continue to try to say that I said something to her that was threatening or she felt some kind of way and we clearly see me standing at the door on this video and the bank manager is standing right there and I'm talking to the bank manager going out the door me and the bank manager are talking just tell her has nothing to do with me and his conversation if anybody had any complaints that would have been made it would have been made through the bank manager because that's the only person I was talking to why would I talk to XXXX if I'm talking to the bank manager if I asked to tell her to go and get the bank manager and me and the bank manager are disgusting things why would I go and ask to tell her what would be the fun of that some things are kind of conclusive but you know maybe that doesn't go in common with what they're referring to and that's okay but this didn't happen and that is what I'm trying to tell them but they don't want to believe me they don't want to believe that I wasn't trespassing at the bank even though the Harris county court judge dismissed it because I wasn't trespassing at the bank even though the investigator went personally in person to the branch and got the information and the documentation that prove that I was innocent and I've been proven innocent in court they still want to carry on this animosity as if I've done something wrong regardless of how anybody sees things I am a victim here someone took my identity and made a mistake and because of their mistake I went through a lot of things a lot of prejustice trials a lot of fun a lot of not being able to associate my business not being able to leave XXXX county a lot of incarcerating things a lot of prohibiting needs to carry firearms prohibiting me to contact the branch they say that the branch called me but they have no proof of this you have no documentation you have never sent me a email or text a letter anything you verbally are hearing things and you verbally don't have any proof I verbally have proof these things really happen I really have the police report I really have the court report I really have the investigators report these things really happen these things are really sad this is really why I was acquitted of trespassing that was my charge threats inside of any branch in the world regardless of which branch name it is is a federal offense I never committed a federal offense I never committed a crime I was acquitted of the crime that I was accused of as a retaliation I guess to me looking for my document I continue to receive this prejudice from the officials and this particular branch instead of legally pursuing ways to help me and compliance with the companies association to make legitimate causes and effect for me to restore my life the compliance that I've received from them has continued to be abusive it has continued to be undocumented evident it has continued to be he say she say what this say this day no one is going to tell you that something happened if it's going to hurt them no one's going to try to understand what's going to hurt them if it's going to hurt their image hurt their professional guidelines anything I was in the bank after I left the drive-thru to go and ask them for my document I had to go into the bank I had to stand in line I had to wait on them to look around in the office area where they were to see if they had the documents then I had to wait on the manager to finish doing whatever he was doing for him to come out and talk to me then I had to wait on him to go to the back to find out what he had to do to go and look at the video to see if someone had stolen my information inside of the branch that worked there then I had to wait on him to come out of there to come and tell me what to do next and then I had to talk to him and when he told me that he couldn't go and just look at the video because he didn't have access to the videos inside of the branch I got a little bit upset I was like why do I have to wait on you to looking for my stuff why do I have to wait you need to get them on the phone right now and he said this is something that he doesn't handle they have a company that handles the security breaches so I gave him I wrote my phone number down I wrote down my name I wrote down my email address for him to contact me he never sent me an email I never received the phone call and I was on bun part of my bun restriction is I could not go to the branch I could not contact anybody at the branch I could not reach out to them these are my legal attorney papers as my pretrial release for my trespassing case that was placed on me because I went back to the branch under the prejustice committee of whatever statement just tell her made that said that I was kicked out of the branch because at some point she told the police that she told me to leave the branch but when the investigator went to the branch and spoke to the branch manager the branch manager confirmed that he never asked me to leave and I was having a conversation with the branch manager he didn't know if the teller had had a conversation with me before I had a conversation with him or after but to tell her did not place the phone call to HPD until I was leaving the branch because she said that I said I would be outside and she felt like I was waiting for her she assumed that I said that whatever but I didn't say any of that what I said was I will be outside waiting for my document because me and him agreed that if I couldn't lower my voice then he would have to ask me to leave and I said you don't have to ask me to leave I'm going to leave on my own I will be outside waiting for my documents I didn't have any problems I love classy clean I jumped in my life 2015 it's fine Audi that I paid $15,000 for cash and I went home at that time I did not know that the teller had place the call to the police officers and alerted the authority because she's just now trying to figure out how she can cover that up that I don't have my identity at that time she didn't call the authorities and tell the authorities that she had misplaced my identity then they had no reason to arrest me so nobody put a warrant out for me I didn't have any kind of nothing I didn't have anything against me so later that day I went back to the bank I asked the bank security metro police officer that work at the bank to go inside and ask them for my identity because I kind of had a attitude with the bank manager and I don't really see out of eye with him so I don't really go in there and have any problems with him so he went in there he came back towards the door I stepped inside like in the lobby waiting on him he said they don't have your documents I turned around and went home when I got home the police came to my house got me inside of the police car took me back to the bank I'm talking to the police sitting there in front I'm like I didn't do anything he says I understand but this is an investigation so we had to detain you he goes over there he talks to the people standing in a circle and then they come back and they put me in jail for trespassing because I went back to the branch but when they investigation got done it was proven in the court of law that they're probably will cause was for me going back to the branch but statements from the branch manager that confirmed he never asked me to leave was the reason for the case to be dismissed"

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation