Consumer complaint received 2026-06-01 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: TRANSWORLD SYSTEMS INC
State: CA

Complaint narrative:
Sometime in approximately XXXX I received a notice for repair charges in the amount of approximately {$900.00}. During this time I requested an itemized repair estimate, photo documentation to confirm alleged damages to the apartment, photo documentation to confirm the work was completed, and to have them update the correct move out date. Since this time I have requested documentation several times via phone calls. According to the company, they attempted to send me a validation mail on XX/XX/XXXX prior to that mail being sent out I attempted to gather all information digitally as we have had issues with the mailbox near the documented address. Multiple representatives told me that all information must be sent out via regular standard mail. There were no exceptions. Upon my last three interactions via phone, call to the company and question there have been multiple cases of misleading, conflicting, and incorrect documentation on the part of the company. In the month of XX/XX/XXXX, I received a phone call from the company requesting me to pay. I advised them that I was still needing documentation to be sent over via physical mail as they were not allowed to provide me any digital documentation. The representative at the time advised me that he would be sending any and all available documentation within a week or two depending on how quickly the mail service was. At the time. I also requested a call back to ensure that all documents have been sent. I did not receive either the documents or a phone call. I attempted to call again on XX/XX/XXXX during this phone call. I spoke with the supervisor and he also advised that he would send me all available documentation via mail within a week and a phone call in a week to ensure that I received all documentation. This also never occurred. Today on XX/XX/XXXX, I requested to speak with a manager. The manager told me that they can not send documentation when there is a current and active dispute that is ongoing. When I asked about why the previous two representatives had told me different information she did not provide me a satisfactory answer. I also requested the documentation once again to be sent to a different location so I can ensure that I receive it. She also stated that the documentation as requested could not be sent due to the dispute in place. She also mentioned the existence of a portal, which was never given to me as an option when I had told them previous times that electronic electronically or digital documents would be best. She also stated that the representative had attempted to give me a phone call at XXXX XXXX but my voicemail has not been set up. Which is false because I have had my phone available to me without any previous phone calls during that time. Additionally, they have left me various voicemails on this number in the past. I have not changed phone numbers. I have not changed devices in that timeframe. All I am asking for is to have the corrected move out date, documentation to confirm any alleged damages that were left to the apartment, and an itemized repair estimate for what was completed. None of this has been provided to me in over two years. They have taken my {$3500.00} deposit, they are charging me for an additional month of living, they are adding a cleaning fee of almost {$900.00}, and they have been impacting my credit for almost 2 years now. This has affected my credit score, my opportunities to find adequate living, and caused me to pay a higher security deposit because this has impacted my credit.

Company response to consumer: Closed with explanation