Consumer complaint received 2024-11-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint Regarding Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ) Violations by XXXX XXXX Dear CFPB Complaint Team, I am submitting a formal complaint against XXXX XXXX for failure to comply with the Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ) regarding my XXXX XXXX account ( Account Number : XXXX ) reported on my Equifax credit report XXXX Despite multiple disputes, XXXX XXXX has not corrected the numerous inaccuracies associated with this account, which are negatively affecting my credit standing. I am seeking CFPBs intervention to ensure compliance with federal regulations and request the removal of this account from my credit report. 
Background Information Creditor : XXXX XXXX Account Number : XXXX Credit Bureau XXXX Equifax XXXX of First Dispute : XX/XX/year> Subsequent Disputes : XX/XX/year>, and XX/XX/year> Credit Bureau Responses : Verified as reported despite numerous discrepancies. 
Reasons for Complaint XXXX XXXX has failed to uphold its responsibilities under the FCRA and TILA, as demonstrated by its repeated reporting of inaccurate information, lack of proper investigation, and disregard for my rights. The following violations outline the issues in this accounts reporting : XXXX. FCRA Violations : o Inadequate Investigation ( 15 U.S.C. 1681s-2 ( b ) ) : XXXX XXXX has neglected its obligation to conduct a comprehensive investigation of the disputed information. Equifax continues to report inconsistent account data without providing any evidence of investigation, violating my rights under the FCRA. 
o Accuracy Requirement ( 15 U.S.C. 1681e ( b ) ) : The discrepancies in account detailsincluding balance owed, last activity date, and statusacross credit reports indicate a failure by XXXX XXXX to ensure accurate information. 
o Consumer Privacy ( 15 U.S.C. 1681b ) : Reporting inaccurate information compromises my privacy and diminishes the integrity of my credit report. 
XXXX. TILA Violations : o Disclosure Requirements : XXXX XXXX has failed to provide accurate and transparent disclosures regarding account balances, status, and payment obligations, violating TILA requirements. 
XXXX. Federal Consumer Protections under Public Law 91-506, Title VI, Section XXXX, Subsections A-D : XXXXXXXX XXXX repeated failures to correct inaccurate information constitute a clear disregard for federal consumer protection laws. 
Account Inaccuracies The inaccuracies reported by XXXX XXXX to Equifax, and not corrected after repeated disputes, include but are not limited to : Balance Owed : Equifax reports a balance of {$13000.00}, but there is a lack of accurate and consistent information regarding this balance across credit bureaus. 
Account Status and Rating : Equifax lists the account as Collection/Chargeoff with a derogatory status. Despite being marked as Closed, the balance and past due amounts are inconsistent. 
Payment History and Days Late : XXXX two-year payment history shows repeated 30-, 60-, and 90-day late markers that contradict my records, further undermining the credibility of their reporting. 
Immediate Action Requested Due to XXXX CUs inability to provide accurate reporting, comply with FCRA investigation standards, and adhere to TILA disclosure obligations, I am requesting the immediate and permanent removal of the XXXX XXXX account ( Account Number : XXXX ) from my credit report. This action is essential to correct the damage done to my credit report and uphold my rights under federal law. 
Thank you for your prompt attention to this matter. Please do not hesitate to contact me if further documentation or clarification is needed.

Company response to consumer: Closed with explanation