Consumer complaint received 2024-02-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX, XXXX, MI, XXXX XXXX XX/XX/XXXX Consumers Complaint Division Goodleap XXXX XXXX XXXX XXXX, XXXX, CA, XXXX Loan # XXXX Dear Consumer Complaint Division, My husband and I decided to go solar back in XXXX. We used a company called XXXX XXXX XXXX who eventually changed their name to XXXX XXXX. We were lied to by this company and told we would receive a tax credit the following year in the amount of 26 % of the cost of the solar equipment/instillation. We were told to use the tax credit to pay the principal payment towards the loan to keep our payments the same. If we did not do this, it would increase our payment amount by over {$100.00}. The solar sales representative that came to our home filled out the loan forms online for us and had us sign the loan online. 
We never received a tax credit. The loan company increased our payment amount. I called them to inform them that we never received the tax credit for the panels. They said there is nothing they can do about that, and the payments will still increase. 
During this time the panels were not sufficient. They would work one minute and the next they were out of service. We called the solar company multiple times to come out and fix them. They would fix them and shortly after they were out of service again. 
I was sitting at home, and I started to smell something burning. I also heard a loud buzzing noise. I found that the equipment on the side of the house was making a loud noise, and the burning smell was coming from my smoke detector. I called the fire department. They suggested calling the solar company because it seems as though the solar panels had something to do with the smoke detectors. We had to remove the smoke detector and unplug the wire. My smoke detectors are hardwired throughout my home. I called the solar company, and they came out and tried to see what was going on but could not figure it out. 
On another day I had some family over and we were sitting at the table when the loud buzzing noise came back. The lights in the house started to flicker and the smoke alarms in my home all went off simultaneously. I immediately called the solar company and told them to get to my home and shut the panels off and remove them. I did not want my home catching fire. They showed up and tried to find the problem but could not figure it out. I told them I did not feel safe having the equipment when this was happening. They said it might be a consumers energy problem. I called consumers energy and had the technician come out and look. He said it is not a consumers energy problem. At that time, I had the solar company shut down the panels. I told them I do not feel safe, and I want the equipment removed immediately. They told me that will never happen. 
That was the last time I paid my bill for Goodleap. I will not fall victim to a fraudulent scheme. They are destroying my credit and preventing me from selling my home. They are coming to my home and walking around my property. I emailed them and called them telling them my troubles and they told me there is nothing they can do and that we are still responsible for the loan. 
I do not know how this is legal. There are consumer protection laws in place for a reason and there are thousands of victims of this fraudulent scheme across America. Something needs to happen. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation