Consumer complaint received 2025-12-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/XXXX I went to XXXX XXXX to purchase appliances and I was prepared to make payment with funds that I had reserved for this purchase however, the representative at XXXX informed me of the Wells Fargo Credit card that I could apply for and upon approval I could use to pay for the appliances. The representative informed me that they had a promotion of XXXX  % interest for XXXX  months which made me choose to apply for the credit, I got approved for the credit and used it to pay for my appliances. 
Since the very first bill, I have been making payments to this credit and I understood that I had signed up for XXXX  % interest and the XXXX  % was expiring on XX/XX/XXXX so I was prepared to start paying interest on my remaining balance. However, when I opened my account online ( as I always do to make payment ) on XX/XX/XXXX I was surprised to see that I was getting charged {$8800.00} in interest. 
I attempted to call Wells Fargo right away but they were closed and would not open until Monday XX/XX/XXXX at XXXX. I waited so worried and confused the entire weekend and called Wells Fargo on Monday ( XX/XX/XXXX ) at XXXX. To my surprise, the representative told me that the loan term that I was offered included details that I had to pay the full amount of the loan by the end of the term ( XX/XX/XXXX ) or I would be charged interest from day XXXX of the loan. 
I was extremely confused because this detail was never disclosed to me, I even went into the XXXX XXXX website which still advertises the same credit that I signed up for and they do not mention that the loan has to be paid in full. The following details are directly from the website as Im typing this complaint : WELLS FARGO See below for financing terms SPECIAL FINANCING : 0 % XXXX FOR XXXX  MONTHS WITH A MINIMUM PURCHASE OF {$390.00} Buy today, pay over time with the XXXX XXXX credit card, issued with approved credit by Wells Fargo Bank , N.A . 

With approved credit from Wells Fargo, youll enjoy : Convenient monthly payments Flexible financing options Easy online account management I explained to the Wells Fargo representative that I was never told that I had to pay the full amount and if I knew then I wouldve just used the original form of payment that I was prepared to use from the beginning without opening this credit. The Wells Fargo representative told me that they are not responsible for how other companies advertise their product and I had agreed to the term when I signed the contract. He also said that there was nothing he could do at the time because I had called XXXX  days after the term had ended ( XX/XX/XXXX ). 

I feel extremely cheated because I feel that I was offered a trap and the conditions were not fully explained to me. I will like Wells Fargo to be responsible for the way that other companies advertise and represent Wells Fargo products. 

I will like for the accrued interest ( {$8800.00} ) to be waived.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation