Consumer complaint received 2025-06-06 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: MD

Complaint narrative:
XX/XX/XXXX - I sent written 60-day notice of early termination/move-out via email ; XXXX ( XXXX XXXX ) acknowledged receipt XX/XX/XXXX but I received no instruction on move-out procedure ; lease requires 2-month termination penalty and payment of rent during the 60-day period. 

XX/XX/XXXX - I followed up with XXXX XXXX  by phone for instruction on move-out procedure and was told that I would receive a statement and close-out information. I had not paid XXXX rent at this point, as I was awaiting confirmation of final charges. I submitted XXXX rent after the phone call. 

XX/XX/XXXX- XXXX rent payment posted from my bank ( XXXX ) XX/XX/XXXX - I still have not received a final statement of charges and again withheld XXXX rent payment pending further instruction ; XXXX XXXX  sent a text demanding XXXX rent payment on this date ; I responded by text and again requested confirmation of lease-break and final charges. 

XX/XX/XXXX- XXXX XXXX  responded via email with a move-out checklist and quote of final charges amounting to {$2600.00} ; the quote incorrectly stated a move-out date of XX/XX/XXXX rather than XX/XX/XXXX, and thus included one day of pro-rated rent for the XXXX period ; I requested a revision to this quote via phone on or around this date. 

XX/XX/XXXX - I requested via email further information on a payment plan XXXX XXXX  mentioned ; I submitted XXXX rent. 

XX/XX/XXXX - I sent a follow-up email for information on the payment plan, as I had not received a response. 

XX/XX/XXXX- XXXX rent payment posted from my bank ( XXXX ) ; XXXX XXXX  sent a " Payment Arrangement '' letter for " {$880.00} on or before the XXXX XXXX XXXX XXXX, and XXXX. '' This total aligned with the sum demanded in the XX/XX/XXXX quote, which I had disputed due to the incorrect move-out date. 

XX/XX/XXXX - I received a Late Rent Notification for XXXX, demanding full rent payment for the month, additional fees, and late charges totaling {$1400.00} ; none of this was applicable, per my move-out notice from XX/XX/XXXX and I sent an email within an hour disputing the payment demand. 

XX/XX/XXXX - I received a text message from XXXX XXXX  that my rent for XXXX had not posted ; I followed up via email, in the same thread as my XX/XX/XXXX response, that this statement was sent in error as I did not owe any rent for the month of XXXX ; XXXX XXXX responded via email that I needed to pay rent for XXXX ; I responded again that I had no contractual obligation to pay rent for XXXX. 

XX/XX/XXXX - I left a voicemail and followed up with an email asking that XXXX XXXX submit a correct final statement ; XXXX XXXX responded via email with a revised move-out quote which erroneously listed the move-out date as XX/XX/XXXX, with two days of pro-rated rent and monthly charges and a late fee, totaling XXXX XXXXXXXXnone of this was correct, as I did not owe any rent or monthly fees for XXXX ; this was the third different statement from XXXX XXXX, each with three different alleged amounts ; I sent an exasperated email to this effect and disputed their incorrect count of days. 

XX/XX/XXXX - XXXX XXXX sent via email a " Final Account Statement '' again with incorrect and unexplained charges, including the erroneous {$1400.00} charge for XXXX. 

XX/XX/XXXX - XXXX XXXX  sent via email another, distinct " Final Account Statement '' this time with the addition of a {$120.00} cleaning fee ; multiple attempts to contact XXXX XXXX  to clarify these conflicting statements were unsuccessful and I have not heard from an XXXX representative since XX/XX/XXXX. 

XX/XX/XXXX - I received a Utility Statement totaling {$120.00} via email, which was inexplicable and I ignored. 

XX/XX/XXXX - I received notice from Hunter Warfield that a {$2800.00} amount has been sent for collection ; this amount corresponds to the Final Account Statement sent XX/XX/XXXX and which I have disputed. 


Throughout this process, XXXX XXXX  has been unresponsive and has repeatedly submitted inaccurate and conflicting statements of charges. I have repeatedly asked for accurate accounting and expressed my willingness and intention to pay what I rightfully owe.

Company response to consumer: Closed with explanation