Consumer complaint received 2024-11-04 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
On XX/XX/XXXX a pending complaint # XXXX is still open, awaiting a response from this same company, Citibank for violating my cease and desist demand in a personal letter sent to them on XX/XX/XXXX sent certified mail with signature required for proof of delivery. That letter was received by Citibank on XX/XX/XXXX @ XXXX XXXX  ( see attached pic of letter sent, certified delivery information and proof of receipt by the company in signature required card returned. Also, on XX/XX/XXXX Citibank had written a letter, dates XX/XX/XXXX and sent to me usps, 2nd day air and received by me on XX/XX/XXXX. In this letter, Citibank acknowledged that they received this cease and desist letter from me on XX/XX/XXXX and per my request, they would no longer contact me as to an alleged debt. On XX/XX/XXXX I received ( 5 ) FIVE telephone calls from Citibank to my home phone. These calls were @ XXXX XXXX, XX/XX/XXXX XXXX, XXXX XXXX, XXXX XXXX  and XXXX XXXX  all Eastern standard time. Per this outrageous disregard for violating my rights, Pursuant to the Federal Fair Debt Collection Practices Act ( 15 USC, 1692 c ) ignoring my demand by certified mail, with delivery confirmation as proof of delivery and Citibanks own letter dated XX/XX/XXXX sent usps, 2nd day air and received by on XX/XX/XXXX in which Citibank acknowledged notification of my cease and desist letter on XX/XX/XXXX they ignored the law stated above for consumers protection by continuing to harass and use intimidation tactics by continuing to call my home ( 5 ) Five times on the very next day, XX/XX/XXXX after receiving there letter of acknowledgment and my cease and desist letter received on XX/XX/XXXX. Due to the above, I filed a complaint on XX/XX/XXXX case # XXXX and am awaiting a response through your agency. Today, XX/XX/XXXX I received ( 2 ) TWO MORE telephone calls to my home XXXX from Citibank. These calls were @ XXXX XXXX  and XXXX XXXX. This is just outrageous, unacceptable and unethical behavior and is now illegal with repeated attempts and tactics of contacting me in violation of the Federal Fair Debt Collection Practices Act as stated ( 15 USC, 1692c ). This is the now 2nd complaint to your agency as this is a second violation of this company, Citibank for the exact same illegal act on a consumer. Undisputed proof is attached with documents such as : letter of cease and desist sent certified mail on XX/XX/XXXX and received, proof of delivery on XX/XX/XXXX @ XXXX XXXX, copy of USPS letter sent to me, 2nd day air from Citibank and received by me on XX/XX/XXXX and phone call logs showing Citibank called my home ( 5 ) FIVE times just the next day on numerous times on XX/XX/XXXX. Now, also a copy of call log from today, XX/XX/XXXX from Citibank to my home/cell on two separate times, XXXX XXXX  and XXXX XXXX  early this morning by Citibank. This after receiving directly from me, a certified letter of cease and desist from me, sent certified mail with signature verification of delivery and Citibanks own letter dated XX/XX/XXXX and received by me on XX/XX/XXXX of acknowledgment of receiving my cease and desist letter on XX/XX/XXXX but still illegally continued to violate the law and my consumer rights stated above by calling my home the very next day, ( 5 ) FIVE times which resulted in me filing the original complaint stated above on XX/XX/XXXX the day of this violation. Now, again, today, XX/XX/XXXX Citibank continues to ignore and violate the laws of the Federal government and my consumer rights under the above mentioned statute which is punishable by {$1000.00} fine for each violation/ incident. Again, am asking for your assistance to stop and hold Citibank accountable for violating my rights and disrespect for the law which protects the consumers rights in such cases.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief