Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
XXXX XXXX XXXX, XXXX financed a vehicle loan for me on XX/XX/XXXX in the amount of {$XXXX}. On XX/XX/XXXX my son and I as a well as XXXX other passengers were hit head on due to the driver crossing the median. The passengers in my vehicle sustained injuries that required multiple surgeries and after-care. After weeks of being in the hospital, I retained council to assist with the legal portion of the accident. XXXX of the first tasks that the lawyer carried out was contacting XXXX XXXX XXXX XXXX XXXX to report the accident and to answer any questions that arose. Next, the other parties insurance company inspected the vehicle, for claim purposes, and deemed the vehicle to be a total loss. My attorney contacted XXXX XXXX XXXX again and shared this information with them. On XX/XX/XXXX, per XXXX who is an employee of XXXX XXXX XXXX, XXXX XXXX XXXX received a check, intended to pay the loan balance reported by XXXX XXXX XXXX, in the amount of {$XXXX} from XXXX XXXX. Considering I have no idea when XXXX, XXXX received payment, and, not that I was expecting to, I have not received any communication from XXXX, XXXX since XXXX of XXXX. Fast forward to present day. While scanning my credit report for possible errors I noticed this account can be potentially negative and used against me. I found that XXXX different pay-off amounts have been reported to XXXX different credit bureaus. My Experian credit report has {$XXXX}, which is reported by XXXX XXXX XXXX to be the principal balance, as the amount that paid the loan of. On my XXXX credit report, {$XXXX} is the amount XXXX XXXX reported as being paid. BOTH credit reports show that XXXX XXXX has reported the account to be a charge off, meaning, it was made to appear that I defaulted on the entire amount of the loan. Although both credit reports show verbiage that states the account are paid in full and that there is a XXXX balance, the fact that charge-off is listed directly behind the payoff amount, this insinuates that the account was charged off. Along with this fact is another fact that XXXX, XXXX erroneously implemented that the account was XXXX  days past due and this is the reason that my credit report shows as a charge off AND a paid in full account. On XX/XX/XXXX, I called XXXX XXXX XXXX to gain knowledge of the details of the account and to question why the account is on my credit report when there is obviously no balance owed. XXXX XXXX XXXX has not contacted me by phone nor mail in an attempt to collect any type of debt. After speaking XXXX, I was transferred to a department that specializes in credit reports and disputes. I spoke with XXXX who offered me additional information surrounding the loan. When I asked XXXX why the account wasn't closed considering the fact that a check was received from the insurance XXXX, I was met with a rant that was barely audible. When XXXX was asked if XXXX XXXX XXXX will take the steps to remove this account from my credit report, XXXX proceeded to state that there is a balance due on this account. I asked how that can be if the account says paid in full, a check for pay off was received from XXXX XXXX, and XXXX XXXX XXXX has not produced any documentation supporting this allegation nor has any collection agency. I ended the call with XXXX by wondering aloud why an effort, on XXXX, XXXX 's part, was not afforded of if truly a balance was due. I then asked that XXXX make the necessary changes to my credit report reflecting the correct amount that was received from XXXX XXXX. In closing XXXX told me that the change makes no lasting impact and that this account will remain on my credit report for the allotted XXXX years because charge off a can not be removed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation