Consumer complaint received 2025-09-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: REMAX
State: OH

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX Date : XXXX To : Wisconsin Department XXXX XXXX and XXXX XXXX ( DSPS ) Division of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX CC : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wisconsin XXXX XXXX XXXX XXXX ) Consumer Financial Protection Bureau ( CFPB ) Subject : Immediate Suspension of Real Estate License and Termination from XXXX XXXX XXXX XXXX To Whom It May Concern , I am submitting this letter to formally request the immediate suspension and investigation of the Wisconsin real estate license held by XXXX XXXX, a licensed REALTOR affiliated with XXXX Lakeside, and to urge her immediate termination from that firm based on what I believe to be multiple ethical, legal, and fiduciary violations during the sale of our former marital residence located at XXXX XXXX XXXX XXXX XXXX, WI XXXX, which closed on or around XX/XX/year>. 
Background & Nature of the Complaint XXXX acted as both the listing agent and a direct party to the sale, having held sole title to the property despite the home being a court recognized marital asset as defined in our Marital Settlement Agreement ( XXXX ) filed with the XXXX XXXX XXXX XXXX. 
Despite this, XXXX : Did not inform me of the accepted offer or scheduled closing date, and I was notified of the sale more than XXXX weeks after it had occurred. 
Did not include me in negotiations, repair decisions, or closing documentation, though the XXXX requires mutual agreement on matters relating to the marital estate. 
Withheld key transactional documentation, including a complete, dated closing statement and breakdown of net proceeds. 
Paid herself directly via the transaction, in what I believe was a conflicted and self-serving capacity as both agent and seller. 
Attempted to unilaterally deduct $ XXXX in " repairs '' from my share of the proceeds, without my prior knowledge or consent, which constitutes a violation of our court agreement. 
These actions demonstrate what I believe to be clear violations of Wisconsin Administrative Code XXXX XXXX, including : Breach of fiduciary duty Conflict of interest without full disclosure or written consent Failure to deal fairly, honestly, and openly with all parties Abuse of position as a licensed professional to manipulate a legal process for personal gain Jessicas failure to disclose, communicate, or act in accordance with the XXXX also constitutes a potential breach of judicial order and fraudulent misrepresentation in a real estate transaction. 
Formal Requests I am formally requesting the following immediate actions : XXXX. Immediate suspension of XXXX Wisconsin real estate license pending the outcome of this investigation. 
XXXX. Full investigation into her conduct by XXXX, including communications with the title company, real estate broker, and buyers representatives. 
XXXX. XXXX termination from XXXX XXXX for ethical misconduct, breach of professional duty, and potential legal liability exposure to her brokerage. 
XXXX. Referral to the XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX XXXX and assessment of possible contempt of court for violating terms regarding mutual agreement on property sale and division of assets. 
Next Steps All supporting documentation including : A certified copy of the XXXX Divorce decree Communications and timeline Closing documents ( including those submitted by XXXX XXXX will be submitted to XXXX, the court, and other involved entities for formal review. 
I respectfully ask that this matter be treated as urgent. It has caused significant financial harm, emotional distress, and represents a clear breach of trust and professional responsibility that should not be permitted to continue unchecked. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief