Consumer complaint received 2025-04-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Complaint Overview After a thorough review of Capital One 's privacy policies, terms of service, and debt collection practices as published on their website as of XX/XX/year>, along with my Capital One Quicksilver World Elite Mastercard ( ending in XXXX ) statement dated XX/XX/year>, I have identified numerous violations of federal and state consumer protection laws, XXXX XXXX compliance standards, and consumer privacy rights. 

These violations include breaches of the Fair Credit Reporting Act ( FCRA ), Truth in Lending Act ( TILA ), Fair Debt Collection Practices Act ( FDCPA ), Texas Finance Code, and Gramm-Leach-Bliley Act ( GLBA ). Additionally, Capital One failed to adhere to XXXX XXXX compliance standards, which govern the accuracy and consistency of credit reporting. 

The following details Capital One 's violations, organized in chronological order, including specific laws breached, how the violations occurred, when they occurred, and why they occurred. 

Cease-and-Desist Notice This letter also serves as a formal notice demanding that Capital One immediately cease and desist from any further actions that violate my rights under 15 U.S. Code 1692c ( Fair Debt Collection Practices Act ), 15 U.S. Code 6802, and the Gramm-Leach-Bliley Act. 

XXXX XXXX and XXXX XXXX. XX/XX/year> : Truth in Lending Act ( TILA ) Violations How : a ) Predatory Lending Practices My XX/XX/year>, statement reveals that paying only the minimum payment of {$220.00} would result in a total of {$22000.00} paid over 23 years for a balance of {$6500.00}, representing an additional {$16000.00} in interest and fees. 
b ) Inadequate APR Disclosures The statement indicates an APR of 31.24 %, which exceeds industry averages. Capital One failed to notify me properly about the basis for this rate increase or provide clear disclosures required under TILA.

Why : Capital Ones failure to provide adequate disclosures and reliance on predatory lending practices appear motivated by profit maximization at the expense of consumers.

Specific Laws Violated : TILA Section 1637 ( i ) : Requirement to notify consumers of interest rate increases.

TILA Section 1637 ( b ) : Requirement to disclose minimum payment warnings. 
XXXX. XX/XX/year> : Fair Credit Reporting Act ( FCRA ) Violations How : a ) Excessive and Improper Interest Rate Application My statement shows an XXXX of 31.24 %, resulting in {$160.00} in interest charges for a single billing cycle ( XXXX XXXX XXXX, 2025 ). These charges are excessive and were applied without proper notification. 
b ) Negative Impact on Credit Utilization Ratio My balance of {$6500.00} against a {$7000.00} credit limit represents a 94.14 % utilization ratio, which Capital One reported to credit bureaus. This high utilization ratio, artificially inflated by excessive interest charges, has severely damaged my XXXX XXXX. 
c ) Failure to Properly Investigate Disputes Capital One failed to conduct reasonable investigations into disputes I raised regarding inaccurate interest charges and reporting, violating Section XXXX of the FCRA. 
Despite my efforts, Capital One did not resolve or correct the errors within the required 30-day timeframe.

Why : Capital Ones failure to comply with FCRA requirements appears to stem from negligence in ensuring the accuracy of reported information and a lack of proper dispute resolution mechanisms.

Specific Laws Violated : FCRA Section 623 ( a ) ( 1 ) : Duty to report accurate information.

FCRA Section 623 ( a ) ( 7 ) : Requirement to notify consumers of negative information. 
FCRA Section XXXX ( b ) : Duty to investigate disputes. 
XXXX. XX/XX/year> : FDCPA and Texas Finance Code Violations How : a ) Potentially Unauthorized Interest Charges Despite making a {$380.00} payment, my balance only decreased by {$210.00}, as {$160.00} was applied to interest. This violates Texas Finance Code Section 392.303 ( a ) ( 2 ), which prohibits unauthorized charges.

b ) Unfair Collection Practices Capital Ones required minimum payment of {$220.00} represents an unusually high percentage of the balance and appears designed to maximize interest collection rather than facilitate debt repayment. 
Threats of late fees up to {$40.00} constitute unfair collection practices. 
Why : These practices suggest an intent to exploit consumers through excessive interest charges and penalties, violating both FDCPA and Texas Finance Code provisions.

Specific Laws Violated : FDCPA Section 1692f : Prohibition on unfair practices.

Texas Finance Code Section 392.303 ( a ) ( 2 ) : Prohibition on unauthorized charges. 
XXXX. XX/XX/year> : XXXX XXXX Compliance Standards Violations How : a ) Inconsistent Reporting Across CRAs Capital One failed to ensure accurate and consistent reporting of my account details across all credit reporting agencies ( CRAs ), violating XXXX XXXX standards. 
b ) Inflated Credit Utilization Ratio Excessive interest charges artificially inflated my utilization ratio, which was inaccurately reported to CRAs. 
c ) Failure to Correct Errors Promptly Disputes regarding inaccurate reporting were not resolved within the required timeframe, further breaching XXXX XXXX compliance standards. 
Why : Capital Ones violations of XXXX XXXX standards appear to stem from inadequate internal controls and a lack of commitment to ensuring accurate reporting. 

Specific Standards Violated : XXXX XXXX Data Reporting Standards : Requirement for accurate, consistent, and complete data reporting. 
XXXX XXXX Dispute Handling Protocols : Requirement to resolve disputes promptly and accurately. 
XXXX. XX/XX/year> : Privacy Policy and GLBA Violations How : a ) Inadequate Privacy Notices Capital Ones privacy policy does not clearly inform customers of their right to opt out of certain information sharing with nonaffiliated third parties, violating the Gramm-Leach-Bliley Act ( GLBA ).

b ) Failure to Notify Consumers of Negative Information Capital One failed to provide proper notice before furnishing negative information to credit bureaus, as required by Section 623 ( a ) ( 7 ) of the FCRA.

Why : These violations appear to result from insufficient attention to consumer privacy rights and a lack of transparency in data-sharing practices.

Specific Laws Violated : GLBA Section 6802 ( b ) : Requirement for clear and conspicuous privacy notices.

FCRA Section 623 ( a ) ( 7 ) : Requirement to notify consumers of negative information.

Resolution Demands Conduct a full audit of my account to identify and refund all improper interest charges and fees. 
Reduce my APR to a reasonable market rate retroactive to when the excessive rate was first applied. 
Correct all inaccurate information reported to credit bureaus regarding my account. 
Revise all debt collection policies and notices to comply with federal and Texas state laws. 
Update privacy policies to clearly inform consumers of their rights to limit information sharing and provide simple opt-out mechanisms. 
Implement proper error resolution procedures that comply with Regulation XXXX requirements. 
Provide compensation for the damage to my credit profile and the resulting financial hardship. 
Conclusion I expect a written response within 30 days detailing how Capital One plans to address each violation identified in this report. Failure to adequately respond will result in further escalation of my complaints with the CFPB, FTC, and Texas Attorney General XXXX XXXX, as well as potential legal action.

Company response to consumer: Closed with non-monetary relief