Consumer complaint received 2024-11-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Credit Karma, LLC
State: CA

Complaint narrative:
I contacted credit karma several times via telephone and email regarding several unauthorized transactions on my account they claimed that they were investigating and that they would send me and email regarding the disputes for the unauthorized transactions I called back several more times and no email was ever sent and credit karma never investigated any of the unauthorized charges instead they unlawfully removed all evidence of the unauthorized transactions from my statements mind you I have the originals of each unauthorized transaction I reported the unauthorized transactions amount to over {$2000.00} I attempted several times to get my money back from these unauthorized transactions I notified credit karma several times that there was a police report and clear documentation of the fraud and they never investigated or followed up they have done everything in their power to allow the fraud and continue to allow more unauthorized transactions on my account they are costing me thousands of dollars in damages and refusing to report the fraudulent transactions. I called several times in regards to disputes filed on my account that credit karma never filed and never completed even after I was told that they would begin the investigation I contacted credit karma on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I also emailed credit karma in regards to the same ongoing not addressed disputes on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX These disputes need to be processed immediately all of them were unauthorized transactions reported several times to credit karma and to date have not been investigated in anyway shape or form in direct violation of my consumer and banking rights. XX/XX/XXXX I spoke with XXXX a supervisor with credit karma who refused to help. Credit karma case number XXXX The unauthorized charges amount to over {$2000.00} + and there is a police report which I attempted several times to provide credit karma. Also credit karma intentionally and illegally doctored my bank statements in attempt to remove evidence of these illegal unauthorized transactions I have the original statements and credit karma intentionally assisted the theft of over {$2000.00} of my assets. 
Instead of actually investigating credit karma has yet again committed fraud by failing to properly investigate and causing financial damages to my account even with several legal items providing proof that they failed to utilize during the investigation. The company has also since illegally hid and removed evidence of the transactions from my account rather than investigate it I have the originals of all of the illegal transactions and have sent them to the company several times now and yet they have still failed to investigate and resolve the me matter let alone provide any evidence as to why they have fraudulently tampered with my account and his legal documents regarding to the fraudulent trans they have chosen to not investigate to date.

Company response to consumer: Closed with monetary relief