Consumer complaint received 2024-04-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: CREDIT ACCEPTANCE CORPORATION
State: IA

Complaint narrative:
Fraudulent Contract- new complaint with both Credit Acceptance and XXXX XXXX XXXXXXXX XXXX XXXX. 
Failure to supply me with a complete copy of the contract and forgery of my electronic signature on at least two ( 2 ) documents the Credit Acceptance Disclosure form which has an electronic signature and and a XXXX XXXX vehicle service contract with my electronic signature nether of these were explained to me showed to me or authorized after by me that is why they were not supplied to me. or supplied to me with the 5 page copy of the contract i XXXX given nor was nor was the declaration of electronic signature form the first time i laid eyes on the XXXX docs was when i filed a previous complaint XXXX and they responded with an attached copy of these docs they are forging electronic signatures on disclosure notices and extended warranty and supplying customers with the documents. see attachment one for what i received from the dealership ( when there copying machine gave me a unreadable copy. see attachment two for what credit Acceptance sent to the CFPA. 

on or about XXXX i stopped in to possibly purchase a car From XXXX XXXX XXXX XXXX XXXX after test driving i decided to possibly purchase a XXXXXXXX XXXX XXXXs. XXXX XXXX informed me that the price of the the car was XXXX and if i could not afford the full price he had a couple of people i could call that could possibly finance me. talk to the first people who told me it would take or two before he could approve or deny me so we contacted the second choice Credit acceptance. a short time later a credit acceptance agent showed explaining the situation to this unknown name credit acceptance agent stepped into the role as a dealer as the dealer went outside to show a couple with a XXXX  several cars this agent who had another credit acceptance agent with him he was training. a possible witness. this agent while preparing the contract made several calls and at one point ask how much money can i come up with to get this deal push thru i told him XXXX i personally believe beside this dealer/ credit acceptance agent violating multiple TILA laws failed to disclose all sorts of things as noted in my previous complaint of which Credit acceptance answered only 3 of 9 claims when i called them about there response she said its perfectly legally to sign a contract with a nick name. which i find quite odd if my nick name is XXXX XXXX i am sure i cant file that on a legal document. Further when i ask there representee about the contract being assigned to CA obligates them she informed me that there position is what is between myself and the dealer is not between CA totally overlooking the fact it was a CA agent acting as a dealer who created the fraudulent contract and forged an electronic signature then purposely with held those docs to gain and upper hand.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation