Consumer complaint received 2026-04-07 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: ENCORE CAPITAL GROUP INC.
State: PA

Complaint narrative:
I am submitting a complaint against Midland Credit Management regarding the improper use and distribution of my personal phone number in connection with debts that are not mine. Over the past approximately XXXX years, I have received multiple phone calls from individuals attempting to contact Midland Credit Management about their personal debts. These individuals state that my phone number was provided to them by Midland Credit Management. The most recent call occurred today, further demonstrating that this issue is ongoing. Several callers have informed me that they are dialing the number listed on Midland Credit Managements paperwork and reaching me. This confirms that my phone number is incorrectly associated with other consumers accounts. Most recently, a caller informed me that my phone number was printed on a written settlement offer letter sent by Midland Credit Management. This indicates that my number is not only present in their internal records, but is being actively distributed to third parties in written communications. I previously had an account with Midland Credit Management, which has been fully resolved. My current complaints are not related to that account. I have repeatedly notified Midland Credit Management, both by phone and through multiple certified letters, that my phone number is being incorrectly associated with other individuals and used in connection with unrelated debts. I have clearly requested that my number be removed from all accounts and records. In response, Midland Credit Management has sent generic form letters stating only that my account is settled. These responses do not address the issue I raised, which is the improper use and distribution of my phone number in connection with other consumers accounts. Despite my repeated and documented notices, Midland Credit Management has failed to investigate or correct this issue. As a result, I continue to receive calls from third parties who report that my number was provided to them by Midland Credit Management, including on written settlement correspondence. This ongoing situation demonstrates a failure to correct inaccurate information after notice and a failure to meaningfully respond to disputes. I am requesting the following : XXXX. Immediate removal of my phone number from all Midland Credit Management systems, accounts, and records not directly associated with me XXXX. Immediate cessation of any use or distribution of my phone number in connection with other consumers debts XXXX. A full investigation into how my phone number became associated with other accounts and why it has been included in written communications XXXX. Written confirmation that this issue has been permanently resolved XXXX. Assurance that my phone number will not be used in any future communications related to other individuals XXXX. Compensation in the amount of {$5000.00} for the ongoing harassment and inconvenience caused by the XXXX calls I have received from third parties as a direct result of Midland Credit Managements actions I am attaching copies of the prior certified letters I have sent to Midland Credit Management ,

Company response to consumer: Closed with explanation