Consumer complaint received 2015-07-14 00:00:00
Product: Credit card — 
Issue: Billing disputes — 
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
I had duct work done, and this company made one mistake after another, had horrible customer service, and the quality of service and product is subparOn XXXX/XXXX/15 a crew of XXXX people came out to do the job and I was told the job would be complete before they left that day. However not only did they have to come out on XX/XX/XXXX they also had to return on XX/XX/XXXX. All more time I missed from work and from being able to attend a family trip to XXXX XXXX. Still today I am left w/ a job that is not complete. During the complete job I had to go behind the crew and have them correct one thing after another. A job that their led guy XXXX should have been handling. Yet being that XXXX and sales rep. XXXX could not agree on the design of air flow for the garage, XXXX developed an attuide towards me and the job he was here to provide. On XX/XX/XXXX when XXXX and his crew return to finish up the work they came in and only finished up the one vent in the garage. 
List of things left not complete ; 1 ) XXXX ' X XXXX ' hole that was put in my garage ceiling when one of the workers fell through on XX/XX/XXXX. This allowed all air conditioning to escape into the attic and hot air to enter. 
2 ) Did not fix XXXX ' crack left in laundry room ceiling and wall3 ) Did not install air filter in XXXX of the XXXX air XXXX ) Left copper tubing in XXXX ) Did not mastic the new return6 ) Did not mastic the bottoms or back sides of the air supplies7 ) Did not reinstall the fire safety switch in the air return ( was just left lying in the insulation in attic8 ) Did not change out the air vents as quoted9 ) They broke and reinstalled my air purifier upside down with the cord mastic behind the tape for the air supply10 ) They did not clean up all the insulation in the garage which was covering speaker boxes, table saws, leaf blower, etc. 
11 ) They left all vents filled with insulation. This then blew through my house when I turned the system on. 
12 ) They did not test the unit to see that it was operation properly13 ) They left a XXXX '' x XXXX '' hole behind the thermostat. Allowing hot air from attic to throw the thermostat off and the system to run constantly. 
14 ) They left piles of insulation in the new water pan which would only plug the drain line15 ) They did not bring the16 ) They left empty XXXX containers and brushes in the attic17 ) Did not hang all the duct workOn XXXX/XXXX/15 I called XXXX 's office to bring all these issues up and spoke with XXXX XXXX 's himself. To my surprise he instantly got defensive saying, '' yup we just do XXXX work and are XXXX people ''! Shortly after I got a call back from XXXX the service manager and he arranged to come out and see for himself how the job and my home was left. He was in disbelief at it all. And told me he was floored when he walked into the office and herd the conversation between XXXX and I. XXXX had the conversation on speaker phone for all to hear. XXXX apologized and assured me that he was going to be sure that the job was finished up properly and that I would be completely satisfied once the new crew of XXXX fixed and finished what the original crew had left. However after this crew left I am still left with the copper pipe in the attic, the drywall was hung and only mudded. They did not sand it or apply the popcorn texture that exists in the garage. The crack in the laundry room was caulked not re-pop corned, and the crack in the wall there was just left as a crack in the wall. Not one of the vents in the house was changed out as quoted. And I have a vent in XXXX spare bedroom and XXXX in the living room that sounds as if it 's a blow drier. 

I immediately requested that Synchrony Bank not pay this company and they did so any way. The company is using slander and discrimination towards me and the bank is telling me I have to pay for something that was not completed or done right.

Company response to consumer: Closed with explanation