Consumer complaint received 2025-01-12 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: AR

Complaint narrative:
Around XX/XX/XXXX, I ordered satellite television services from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX over the phone. It was a 24-month package at the rate of approximately {$90.00} per month. When I first ordered these services by phone, I asked if my monthly bill amount would remain the same for the entire 24-month duration of the services, and I was told that it would. I was also told during this first phone conversation that I would be receiving in the mail a {$200.00} debit card to be used for anything I wanted. 

After approximately three months had passed and I had not received the above-referenced debit card, I called XXXX XXXX XXXX to inquire and was told by the lady who fielded my call that that debit card offer had already expired. While I was on the phone with her, I told her that I was checking the XXXX XXXX XXXX website and the offer was still on there. She nonetheless maintained that this offer had already expired. 

Upon the expiration of one year after I ordered these services from XXXX XXXX XXXX, around the first week of XXXX of XXXX, I received my first bill for the first month of the second year of service, and it indicated that my monthly rate had increased to approximately {$160.00}. This prompted me to immediately call XXXX XXXX XXXX to complain about the newly increased monthly rate. I told the person I spoke with that, when I first ordered the service, I was distinctly told by an XXXX XXXX XXXX representative that my monthly rate would not increase for 24 months. The person I was speaking with disputed this and denied that my rate was locked in for 24 months. I then informed this person that I was unwilling to pay this increased rate and requested that they terminate their services with me. The person I was speaking with told me that they could not terminate the service until the XXXX of the month I was calling. I then told this person that I refused to pay anything because of XXXX XXXX XXXX misrepresentations to me about receiving the debit card and my monthly rate not changing for 24 months. 

Approximately a month after the phone call to XXXX XXXX XXXX discussed immediately above, around XXXX of XXXX, I received a bill from XXXX XXXX XXXX in the amount of {$440.00}. From this point forward, I did not pay any further monies to XXXX XXXX XXXX  on this matter because I believe it breached its assurances to me that ( 1 ) I would receive a {$200.00} debit card ; and ( 2 ) my monthly rate would not increase for 24 months. 

Since the above-described developments, I have been receiving demands from XXXX XXXX XXXX  and I.C. System ( who I believe that XXXX XXXX XXXX sold this account to ) to pay the above-referenced {$440.00}. I do not feel that I should have to pay any of these monies because my relationship with XXXX XXXX XXXX was based on fraudulent misrepresentations made to me by XXXX XXXX XXXX agents regarding the above-referenced debit card and the assertion that my monthly bill would not increase for 24 months. I would never have agreed to XXXXXXXX XXXX XXXXXXXX services had these representations not been made to me. 

I also want to point out that XXXX XXXX XXXX has apparently communicated this alleged debt to credit reporting agencies, which has resulted in my credit rating dropping from XXXX to approximately XXXX. I would like this issue resolved as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief