Consumer complaint received 2023-10-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Credit card company forcing arbitration
Company: Glasser and Glasser, PLC
State: NC

Complaint narrative:
1. I received notice from the Court delivered by a police officer. The packet contained information claiming that {$21000.00} was owed to XXXX XXXX. Immediately, I wanted to know how they arrived at that amount. This claimed amount was assigned to Glaser & Glaser, a debt collection agency. I was to answer the Plaintiffs complaint. 
2. I submitted answers to the Plaintiffs complaint to the court and Law firm on XX/XX/XXXX. 
3. I wanted more information as to how the amount claimed was accessed. 
1. I received notice from the Court delivered by a police officer. The packet contained information claiming that {$21000.00} was owed to XXXX XXXX. Immediately, I wanted to know how they arrived at that amount. This claimed amount was assigned to Glaser & Glaser, a debt collection agency. I was to answer the Plaintiffs complaint. 
XXXX. I submitted answers to the Plaintiffs complaint to the court and Law firm on XX/XX/XXXX. 
XXXX. I wanted more information as to how the amount claimed was accessed. 
XXXX. I sent a debt validation request on XX/XX/XXXX. This letter was meant to have XXXX XXXX or Glasser & Glasser send me information regarding the debt and how it came to be over {$21000.00}. Essential for my understanding was a viewing of the account activity. In the validation letter, I asked for copies of the account records from XXXX, which was the date of the opening of the account. This information would give me an overview of the account and how the claim was assessed. This was not an unreasonable request, given the amount. 
XXXX. On XX/XX/XXXX, I received a packet from Glasser & Glasser containing the same information as in the packet I received initially. The letter accompanying the material had the following sentence : Pursuant to your prior dispute and for the limited purpose of verifying the above-reference debt, I write to verify that XXXX XXXX  claims that {$21000.00} remains due and owing in the above-referenced matter. The Bank claiming that you owe an amount can not be the verification of the amount due without showing that their billing records justify that amount. This is why I asked for a copy of a history of the account activities. 6. Du
ring this time, Glasser & Glasser started the process of filing a Motion for a summary judgment, and I still needed to find out if the XXXX claim was correct. How could I do this without the account history? 
XXXX. On XX/XX/XXXX, I sent a second letter requesting the account formation I requested in my validation letter. I am still waiting for an answer to this second request. G & G thinks that they have given me enough information to verify the debt. They are pushing for arbitration, even though I still need a clearer understanding of the amount charged. 
XXXX. On XX/XX/XXXX, I received a letter saying we would go to Court on XX/XX/XXXX for arbitration, and I still need clarification about the amount involved. This can not be legal. 
XXXX. I am waiting for a comprehensive history of the XXXX XXXX  account, which will be used to verify the amount claimed. 

10. Upon receiving the requested documentation, I will review it thoroughly to verify the accuracy and legitimacy of the claimed debt. I may seek professional advice if necessary to ensure a fair assessment.

11. I request that G & G suspend further collection activities until the necessary documentation is provided and the amount claim settled

Company response to consumer: Closed with explanation