Consumer complaint received 2026-01-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: MORGAN STANLEY & CO. LLC
State: OH

Complaint narrative:
I opened an account with E trade and deposited a cashiers check in the amount of {$220.00},. XXXX The check was verified by a 3 way call from the issuing party in XXXX of 2025. I was able to transfer money to XXXX accounts that were outside institutions and had no issues doing so. I called E trade and asked them what my limit was in withdrawing cash from the ATM they told me {$2000.00}. No issues. I made a call to E trade informing them that I needed to purchase farm equipment and if there was a way I can increase the amount I was told there should be no issues and to proceed. I went back to the ATM and was denied access. I returned call to E trade and was told I needed to send a copy of my social security card and drivers license to verify who I was. I did this and when I called to verify they received it I was told that they never received it. I spoke to several people and received a different response from each one. I never wrote their names down as I never knew I would have these issues. Once again I was told to proceed which I did. However I was denied and a restriction was put on my account. I had to give them a password when calling to verify my account as an extra protection and needed to use VIP access wen logging on online. However when I spoke to XXXX XXXX I was told it was received and that I should be able to with drawl my cash. I went back to the ATM and once again denied. This put another restriction on my account and was told that I needed to send my IRS statement into them because they needed to verify that the check was legit as this cashiers check was my federal tax return. I did this when i called E trade back and spoke to XXXX XXXX I was told that a case worker was working on my claim and that were waiting for the IRS to respond. This was in XXXX of 2025. I waited patiently for a month. I called back and was told they were still waiting for the IRS to respond. I called XXXX who was the party issuing the check and was told the IRS wouldn't respond as the didn't issue the check XXXX did. XXXX took there amount from my check since they issued me the check. I called XXXX XXXX and told them the response I received. I was informed that they had to wait for the IRS to respond before they can proceed and that I should call XXXX and have then re-issue the check. XXXX said they were unable to do so as I had received some of the check already. My account continues to be restricted. My other outside institution where i had transferred {$1000.00} was closed and I was told I could never have an account with green dot bank again because E trade put a restriction on my account. I asked E trade how they could give me part of the funds and deny the rest of the funds. I continued to call E trade several times and told there was no updates. The next thing I knew when I called back for the last time I was told my account was closed and they would be sending me a notice as to why it was closed this was in mid XXXX. I have yet to receive it. I asked them if I could have the remainder of my check which was still well over {$200000.00} dollars and they said no. I asked them what they would do with the remainder of my funds. I was told it would just sit there.

Company response to consumer: Closed with explanation