Consumer complaint received 2026-04-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: IL

Complaint narrative:
I purchased a bartending class for my sister and I in XX/XX/year>. The name of the school is called XXXX XXXX XXXX. On the first day of class Saturday, XX/XX/XXXX, the instructor cut our class short, we were only in class for XXXX instead of being in class for XXXX hours. The class hours should have been XXXX to XXXX, but our class lasted from XXXX to XXXX, but on the paper that we signed for attendance it indicated that class ended at XXXX. On Sunday, XX/XX/XXXX, my sister and I arrived to class XXXX minutes early to ensure we were on time for class. The instructor did not arrive on time, and so we waited with other students to see if she would arrive. Around XXXX, the instructor still had not arrived, so a classmate called the number to XXXX XXXX to see what was going on. We were told that the instructor is on her way. At XXXX the instructor still had not arrived ; I called the office and was informed that the instructor was XXXX minutes away. At XXXX, the instructor still had not arrived and at that time my sister and I left. I called the office again at XXXX to get an update regarding next steps for the class and was told a person named XXXX XXXX be contacting me. My sister and I were part of a group text with our classmates. For those of us who left, we were informed that the instructor arrived at XXXX. I never received a call back from XXXX XXXX XXXX regarding a make-up class. At that point I disputed the charge, which was on XX/XX/XXXX. I wrote a letter to my credit card company indicating that I would be willing to pay the instructor for the book and the XXXX hours of instruction time that my sister and I had, for a total of XXXX. The credit company, Goldman Sachs, reversed the charge ; then the XXXX XXXX school indicated that the purchase was non-refundable and Goldman Sachs gave XXXX XXXX their money back. I never received any paperwork indicating that the class was non-refundable, this company never even issued me a receipt after my purchase. Goldman Sachs keeps reversing and unreversing the charges and I would like to get this dispute settled. If my sister and I only received XXXX hrs of class time and the school never gave us an opportunity to make up that class, which was not our fault, I believe XXXX XXXX XXXX should only receive a partial payment since my sister and I received partial class time. I have submitted a letter to Goldman Sachs, as well as reviews from other students about this school all indicating that this instructor has a habit of arriving late for class or not arriving at all, and students are not getting their money back. I also sent pictures of my group text to them indicating that the instructor did not arrive until XXXX on Sunday, XX/XX/XXXX. I would like this matter to be COMPLETELY RESOLVED with no further back and forth of reversal of my payment. This compnay does not deserve full payment and Goldman Sachs should honor partial payment only.

Company response to consumer: Closed with monetary relief