Consumer complaint received 2025-01-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: Bridgecrest Acceptance Corporation
State: AL

Complaint narrative:
Dear CFPB, I am writing to bring to your attention the unfair and illegal treatment I have experienced with Drivetime/Bridgecrest, a financial institution that has reported inaccurate information on my credit report. This has caused significant harm to my credit score and financial well-being.

On [ XXXX XXXX XXXX XXXX ], I received a call from Drivetime/Bridgecrest requesting that I remove the loan from my name and end the contract. During this call, the representative provided no information or explanation for this request. Despite my repeated inquiries, they refused to provide any details or documentation to support their claim. This lack of transparency is in violation of the Fair Credit Reporting Act ( FCRA ), which requires creditors to provide consumers with accurate and complete information. Furthermore, despite having paid over {$25000.00} on this account, Drivetime/Bridgecrest has charged off the account and reported an incorrect balance. The account is listed as a repossession with {$17000.00} written off and {$11000.00} past due as of XX/XX/XXXX. This is a clear violation of the FCRA, which mandates that credit reporting agencies and creditors must ensure the accuracy and completeness of the information they report. The charge-off and the incorrect balance are not only inaccurate but also damaging to my credit history.

I have already disputed this inaccurate information with XXXX, one of the major credit reporting agencies, in accordance with the FCRA. However, despite my efforts, the item has not been removed from my credit report. This failure to correct the inaccuracies is a violation of the FCRA, which requires credit reporting agencies to conduct a reasonable investigation and correct or delete inaccurate information within 30 days of receiving a dispute.

Under the FCRA, specifically 15 U.S.C. 1681i, credit reporting agencies are required to reinvestigate and correct or delete any inaccurate, incomplete, or unverifiable information. Additionally, 15 U.S.C. 1681s-2 requires furnishers of information, such as Drivetime/Bridgecrest, to provide accurate and complete information to credit reporting agencies and to correct or update any information that is found to be inaccurate or incomplete.

Here are the details of the account in question : Account Name : Drivetime/Bridgecrest Account Number : XXXX Account Type : Auto Loan Responsibility : Individual Date Opened : XX/XX/XXXX Status : Repossession. {$17000.00} written off. {$11000.00} past due as of XX/XX/XXXX. 
Status Updated : XXXX XXXX Balance : {$11000.00} Balance Updated : XX/XX/XXXX Recent Payment : - Monthly Payment : - Original Balance : {$22000.00} Highest Balance : - Terms : 71 Months On Record Until : XX/XX/XXXX I have providing documentation of the relevant documentation, including my dispute letter to XXXX and any payment records, to support my claims. I respectfully request that the CFPB intervene to ensure that Drivetime/Bridgecrest and XXXX correct the inaccuracies on my credit report and remove the charge-off and incorrect balance. 
Thank you for your attention to this matter. I look forward to your assistance in resolving these issues and ensuring that my credit report accurately reflects my financial history. 
Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation