Consumer complaint received 2018-05-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Signature Bank (NY)
State: NY

Complaint narrative:
A foreclosure action has been undertaken by Signature Banker against two apartments XXXX and XXXX located at XXXX XXXX XXXX, XXXX XXXX which we own as XXXX XXXX and XXXX XXXX XXXX. 
Beginning in XX/XX/XXXX, Signature Bank instituted a foreclosure proceeding against us based on faulty accounting information which Identified us as delinquent by over two months. In addition, the bank levied substantial foreclosure fees against us and wouldnt accept any checks we gave them for regularly monthly payments. 
We sent to the bank a full detail of all the payments we had made with copies of checks. Initially the bank ignored our submission however, after a complaint was made to the CFPB, the bank acknowledge that it had made an error. 
Thereafter the bank sought to correct the charges relating to the payments however, it refused to remove any of the costs associated with the foreclosure. 
Again, we sent a protest to CFPB in which we noted that the foreclosure was due to the Signature Banks erroneous accounting and levying any charge when we never should have been put into foreclosure was improper. 
We received statements from the bank in the middle of XX/XX/XXXX which appear to show the removal of the foreclosure charges. The statements had a due date of XX/XX/XXXX and showed payments due under the loan of our debt obligations through XX/XX/XXXX. It also stated that If payment is received after XX/XX/XXXX that a late charge will be incurred. Since we received the statement in the middle of XX/XX/XXXX, it was improper to charge us a late charge when we had little chance of making the payment prior to the date identified on the statement. 
In a letter sent to us on XX/XX/XXXX relating to a complaint we filed with the CFPB on XX/XX/XXXX, Signature Bank advised us that our complaint was not relevant to the foreclosure actions and stated that the bank intended to continue to charge all costs associated with the disclosure to us. The letter continued to insist that the action was initiated because of our failure to pay charges due to the bank that were due in XX/XX/XXXX. This is particularly distressful since the bank had already admitted that it had made an error and had sent us statements in XX/XX/XXXX in which these costs seem to have been credited to our account. 
This letter further stated that the Bank will not accept any monies from us unless the full amount including legal and foreclosure fees is fully paid. 
As you are aware, we have called you and advised of our concerns. We also told you that we are prepared make an immediate payment of the full amount that is owed including the charges for XX/XX/XXXX ( for which we have never received a statement ). 
For apartment XXXX ( account # XXXX XXXX the balance including the XX/XX/XXXX installment is {$21000.00} For apartment XXXX ( account # XXXX the balance due including the XX/XX/XXXX installment is {$5700.00} The total amount currently due {$27000.00}

Company response to consumer: Closed with explanation