Consumer complaint received 2026-04-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: TRUIST FINANCIAL CORPORATION
State: LA

Complaint narrative:
I. PURPOSE OF THIS SUPPLEMENT This supplemental filing is submitted in direct response to Regional Acceptance Corporation 's ( RAC ) letter dated XX/XX/XXXX, received in response to CFPB Complaint Reference # XXXX. The undersigned respectfully requests that the XXXX treat this supplement as part of the open complaint record and direct RAC to provide the documentation described herein. XXXX. WHAT RAC ADMITTED IN ITS XX/XX/XXXX RESPONSE RAC 's XX/XX/XXXX response contains the following material admissions : RAC acknowledged receiving and summarizing the undersigned 's CFPB complaint, which specifically referenced XXXX XXXX XXXX XXXX XXXXXXXX as the securitization vehicle for the subject loan. RAC did not deny this allegation. A non-denial of a material fact in a formal regulatory response constitutes a tacit admission. RAC confirmed that it is an 'indirect lender ' that received the Retail Installment Sale Contract from XXXX XXXX XXXX XXXX XXXX This admission establishes RAC 's status as an assignee under applicable law, triggering full FTC Holder Rule liability ( 16 C.F.R. 433 ) for any claims and defenses the consumer could assert against the original seller. RAC confirmed the contract listed XXXX buyers XXXX XXXX and XXXX XXXX and that all servicing conversations occurred with the undersigned. This is relevant to the elder financial exploitation claims contained in the original complaint. RAC confirmed the loan originated XX/XX/XXXX, with 72 monthly payments of {$590.00} beginning XX/XX/XXXX, and was paid out in XX/XX/XXXX. These figures will be compared against the internal accounting ledger and securitization records demanded herein. XXXX. WHAT RAC REFUSED TO PRODUCE Despite the undersigned 's explicit demand, RAC refused to produce the following categories of documents, claiming they are 'unrelated to your loan package ' : Securitization documents establishing the transfer of the subject loan into XXXX XXXX XXXX XXXX XXXXXXXX, including the Pooling and Servicing Agreement, loan-level data schedules, and any assignment, allonge, or endorsement chain. Internal accounting ledger reflecting all debits and credits to Account # XXXX, including any proceeds received at the time of securitization. XXXX XXXX records reflecting payments remitted to XXXX XXXX as Indenture Trustee for XXXX XXXX XXXX XXXX XXXXXXXX. XXXX 's refusal is legally unsupportable. The identity of the true owner of the obligation is directly relevant to the undersigned 's TILA claims. Under 15 U.S.C. 1641 ( f ) ( 2 ), a servicer must, upon written request from the obligor, provide the name, address, and telephone number of the owner of the obligation. The securitization trust IS the owner. RAC 's blanket refusal to acknowledge or document this transfer is itself a compliance failure subject to Bureau scrutiny. IV. LEGAL BASIS FOR SUPPLEMENTAL DEMANDS Truth in Lending Act ( TILA ), 15 U.S.C. 1638 Failure to disclose the securitization of the obligation at origination. TILA 1641 ( f ) ( 2 ) Servicer 's statutory obligation to identify the owner of the obligation upon written request. TILA 1641 ( e ) Assignee liability for violations apparent on the face of the disclosure statement. FTC Holder Rule, 16 C.F.R. 433 RAC as assignee is subject to all claims and defenses the consumer holds against the original creditor/dealer. Consumer Financial Protection Act ( CFPA ), 12 U.S.C. 5531 Unfair, deceptive, or abusive acts or practices in connection with the servicing and documentation of consumer credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation