Consumer complaint received 2024-05-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Nelnet, Inc.
State: MS

Complaint narrative:
I am writing this complaint against NELNET/THE DEPARTMENT OF EDUCATION because I issued a direct dispute with details of what was inaccurate regarding XXXX student loan accounts that were both incomplete missing information and had misreported late payments along with supporting documents to substantiate and prove my claim to them via certified mail which was delivered to them on XX/XX/2024, and the dispute letter was ignored. I then filed a complaint via CFPB complaint number : XXXX confronting the company while demanding for the accounts to be removed as a result of the company failing to fulfill their requirements to conduct a reasonable investigation pursuant to the Fair Credit Reporting Act 15 USC 1681s-2 ( a ) ( 1 ) ( a ). I received a response to the aforementioned complaint XX/XX/2024, with the NELNET/DEPARTMENT OF EDUCATION providing me with an oblivious response stating " Your concern as we understand it, is you believe that we are violating your consumer right to privacy pursuant to 15 U.S. Code 1681. You are requesting to have these federal student loans removed immediately and closed. '' I DID NOT request for accounts to be removed for privacy reasons, but for FCRA violations because they had failed to correct the incomplete information reflecting from the accounts as seen in my consumer reports and erroneous late payments that were not only furnished inaccurately, but the items stated that I started off XXXX days late ' and this is factually and logically inaccurate. These issues currently reflect on all XXXX  accounts reported by this Furnisher. Not only is this Data Furnisher wasting my precious time, but the effects of the company 's misreporting are also ruining my eligibility of getting approved for anything. The Data Furnisher NELNET/THE DEPARTMENT OF EDUCATION is in direct violation of the Fair Credit Reporting Act 15 USC 1681s-2 ( a ) ( 1 ) ( a ), 15 USC 1681s-2 ( a ) ( 1 ) ( B ), and 1681 ( a ) ( 1 ). I state these claims because XXXX. The XXXX received my dispute and did not conduct a reasonable investigation. XXXX. The Furnisher received a complaint from the CFPB not only restating the issues, but I also uploaded supporting documents, and demanded for the account to be deleted because the company had failed to uphold their obligations pursuant to the Furnisher Rules and the Fair Credit Reporting Act and still failed to accurately address the issues per their response. The Furnisher responded bringing up an issue that had nothing to do with what I initially disputed, and I have reason to believe that it was intentional in an attempt to avoid the accountability of having to rectify or remove the XXXX accounts in which they failed to correct. XXXX. The Furnisher declined my demand to remove the accounts regardless of the inaccuracies giving a false implication stating they 'ensure fair and accurate credit reporting as data furnishers ' without directly addressing the actual issues thus leaving me to have to deal with the inaccurate and incomplete information being reported to the CRAs which is out of compliance regarding fairness and accuracy of credit reporting. I believe NELNET/DOE is being manipulative and irresponsible regarding their duties and this makes them liable for penalties by federal law.

Company response to consumer: Closed with explanation