Consumer complaint received 2023-02-20 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
My name is XXXX XXXX and I am seeking the assistance of The Consumer Financial Protection Bureau in addressing the unfair and unethical financial practices, as well as possible discriminatory patterns of behavior displayed by Wells Fargo Bank and its associates. These practices have resulted in my house being sold in foreclosure after a long, expensive, and exhausting legal battle ( See CASE NO. XXXX ). 
This complaint concerns my house at XXXX XXXX XXXX CT, XXXX XXXX, Florida XXXX which was financed by a mortgage from Wells Fargo Bank. On XX/XX/XXXX, Wells Fargo acquired my house in foreclosure sale, by internal purchase, for {$470000.00}. This was done without any consideration being given to any of the short sale offers that were made. This includes a final offer of {$530000.00} by a pre approved buyer. I was baffled that the bank would reject an offer that was almost {$5300.00} more than the internal purchase amount. 
This behavior is but a symptom of my ongoing challenges over several years, with Wells Fargo in my desperate efforts to save my house. Every initiative has been rejected by Wells Fargo, its attorneys, loan servicers and its Trusts. 
In XXXX an application was made for a modification of the terms of my original mortgage and after a two year trial period, in XXXX, Wells Fargo agreed to the mortgage modification. The documents outlining the details of the proposed fee structure, payment amount as well as due dates of payments was received from its servicer, XXXX Mortgage XXXX XXXX. 
This document was duly signed by me and was notarized and returned to XXXX Mortgage XXXX and I began making payments as per the outlined schedule in XX/XX/XXXX. 
After making monthly payments on this modification plan for almost a year, in XX/XX/XXXX, I was surprised when the payments were returned, and all further payments were refused. 
No explanation was provided by Wells Fargo and payments previously made on the plan were kept by the bank or loan servicer. Upon investigation, it was discovered that my account was repeatedly sold to other mortgage servicers, to the point where the account could no longer be traced to a particular servicer. In addition, a request for my payment history from the servicer showed that, not only were payments made on the modification plan not applied to my loan, but it was unclear if payments made since the inception of the mortgages had been applied. I am therefore unsure if any of my payments were applied to my mortgage payment. 
Since then, I have made numerous applications for an updated modification plan, since the first one was unilaterally dismissed, representing a breach of contract. These applications were rejected on the premise that modifications were not done by Wells Fargo. I was not offered back my initial modification plan either. 
This situation began a protracted legal case to try to get matters resolved through the court. 
In XX/XX/XXXX I was invited by Wells Fargo current loan servicer XXXX ( I moved from XXXX to XXXX and now XXXX ) to again apply for a modification. 
Despite their invitation and my timely response, my application was again denied on the basis that my application was too close to the foreclosure sale date of XX/XX/XXXX. 
In XXXX, XXXX, I retained the service of a bankruptcy attorney who advised filing for bankruptcy, thereby affording the mortgage company additional time to process the modification. 
My bankruptcy attorney developed a schedule and I began paying towards my mortgage modification plan in XX/XX/XXXX. 
My case was called up to be heard in the Magistrates court in XXXX and XX/XX/XXXX, respectively. At which, both plaintiff and respondent were expected to be in attendance. Neither Wells Fargo nor the Mortgage servicer were present when the ruling was made to accept the bankruptcy plan and no objections were proffered by any of their legal representatives at that time and the plan and payments continued to be made on the loan modification through bankruptcy. 
Subsequent to that decision by the court, Wells Fargo filed an objection to the payment amount saying it was too low. 
My bankruptcy lawyer, in an effort to expedite the matter, revised the payment amount upward, in keeping with the request from Wells Fargo. This revised payment was scheduled to begin in XX/XX/XXXX. 
To my utter dismay and disbelief, I was informed in XX/XX/XXXX that Wells Fargo would no longer be honoring the bankruptcy plan. A second breach of contract! 
Wells Fargo had, without any notification, again transferred my mortgage to an unnamed Trust that apparently did not undertake modifications of mortgages. 
This action by Wells Fargo could be seen as not only unethical and underhanded but even malicious. Surely this was a breach of every ethical principle and code of conduct of financial institutions. 
Wells Fargo then went on to insist that a short sale be done. While this was being done, I was again invited to apply for a modification plan with Wells Fargo in XX/XX/XXXX. Wells Fargo and its Trust were however concurrently actively petitioning the courts to pursue a foreclosure sale. 
It is my opinion that Wells Fargo has acted in a most duplicitous manner and has sought to undermine every attempt to retain my home. 
It is my belief that I have made every effort to regularize my accounts and honor my commitments. However, Wells Fargo and its partners have sought to block my every attempt. 
Wells Fargo has released a statement saying that they are committed to supporting customers and communities through their home-lending business. Why have they not extended that commitment to me? 
Wells Fargo also disclosed that a software glitch caused the bank to deny loan modifications to some struggling buyers who would have qualified, leading it to foreclose on hundreds of them. 
I suspect that I too was a hapless victim of this software glitch. This needs justice. 
I also believe I have been racially profiled and discriminated against by Wells Fargo. 
Regrettably, I am not the only minority/black as the article below shows that Wells Fargo has rejected 50 % of XXXX XXXX XXXX It is a travesty! 
XXXX XXXX XXXXXXXX # XXXX I do not know who has oversight of these financial institutions but I believe they should be brought before a regulatory body to prevent them from actions like these. 
I would like to see Wells Fargo return my house to me as well as reinstate the original modification plan to which they agreed to and allow me to continue my payments. 
As a XXXX  for 40 years, who risked life and health to care for those in need. I would like to be treated fairly and with respect. I am asking for equity ; not handouts. 
I would be grateful for your assistance and advice as I face this uphill battle. 
XXXX XXXX

Company response to consumer: Closed with explanation