Consumer complaint received 2026-05-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
B OF A IS FAILING TO PROPERLY PROTECT CONSUMERS/CUSTOMERS FROM FRAUDULENT TRANSACTIONS AND DENIED MY FRAUD CLAIM W/OUT COMPENSATION FAILING TO FOLLOW ITS OWN PROTOCOL. BOFA SHUTS MY BUSINESS ATM CARD DOWN CONSTANTLY WITH LAME ALGORYTHIM SUSPECTING FRAUD AT VENDORS I USE ALL THE TIME WITH THE CARD IN HAND! BUT ALLOWS A TOTAL FRAUD ( XXXX XXXX XXXX XXXX ) TO BLAST MY ACCOUNT REPEATEDLY AND STEAL FROM MY COMPANY WITH NO CARD SWIPE AND SUSPICIOS NAME CHANGES TO A COMPANY I HAVE NEVER DONE BUSIENSS WITH AND ITS ALGROYTHIM SUSPECTS NOTHING? THEN WHEN I MAKE MY FRAUD CLAIM ; BOFA FOLLOWS NO PROTOCOL AND DENIES MY CLAIM SAYING I AUTHORIZED THE TRANSACTION AND USE OF MY CARD? XXXX XXXX XXXX XXXX a CA corporation is a 6 year Business checking customer of BofA. As sole shareholder : I made a claim on fraudulent, disputed transactions from XXXX, XXXX XXXX XXXX and a few similar names used to electronically debit 9 transactions totalling about $ XXXX out of our buseinss account. I provided all details to the fraud unit. I was promised an immediate email confirming my claim; promised a letter confirming my claim and promised that an alert would be sent to my electronic account so that I could ( a ) be confident the claim was being processed and ( b ) track my claim. BofA promised to block transactions from XXXX, XXXX at my request. INSANE that I had to ask! It seems they want MORE fraudulent claims and are secretly benefitting from fraudulent claims in some way that must be investigated. Otherwise : why dont they have a proper protocol? BofA sent NOTHING TO ME. I had to call and call being subjected to a callous ET time zone for an office that closes at XXXX ET when I run a business PST. If they care about fraud ; why not have extended office hours like they do for opening a new account? Why not protect its own? When I spent another 2 hours being forced to go into the XXXX, CA branch personally leaving my office ; the business banker in the branch told me he could NOT help. He could not call anyone at BofA fraud unit or get status of the claim. In the interim ; the fraudster hit my business account for another {$330.00}. I called fraud intake to demand they STOP the charge or reject it especially since on line it said something like exact amount of charge pending merchant confirmation. BofA LET THE CHARGE GO THROUGH to my detriment. I still got NO proof the claim was being processed. Yesterday : I called again and they said the claim was denied but could not explain WHY or what they relied upon. The rep said BofA determined that I had given permission for someone to use the card. First ; it was not a card use transaction. Second, my company has NEVER done business with XXXX, XXXX XXXX XXXX. I called them locally in XXXX XXXX, CA and emailed them my evidence. They investigated and confirmed its an impersonation of their company. I showed BofA fraud unit where XXXX on early transactions listed a phone number ; and then dropped it ; and then used slightly different names to conduct additional fraudulent transactions : XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX AND VARIANTS USING LLC. BOFA MUST INVEST IN PROPER FRAUD PREVENTION TOOLS. IT IS NOT HARD TO TRACK THAT ( A ) ALS WAS NEVER PAID BY MY COMPANY IN 6 YEAR RELATIONSHIP ; THAT IT KEPT HITTNG ACCOUNT FOR DIFFERNET AMOUNTS AND CHANGING ITS NAME XXXX XXXX SIGNS OF FRAUD. BOFA HAS NO REPORT TO THE POLICE ; FTC OR FBI OR ANYTHING. JUST LAZY. DENIED MY CLAIM WITH IMPROPER FACTS SAYING THE ACTUAL CARD WAS USED. INCORRECT. WASTE OF TIME. FAILURE TO PROTECT AND VIOLATIVE OF FDIC COVERAGE REQUIREMENTS. I WANT MY COMPANYS XXXX BACK IMMEDIATELY. I WANT BOFA TO DOCUMENT FRAUDULENT TRANSACTORS AND HAVE A PORTAL WHERE WE CAN CHECK OUT WHO HAS BEEN CAUGHT AND WATCH OUR BANK STATEMENTS FOR FRAUDSTERS. HOW MANY OTHER VICTIMS DOES XXXX XXXX XXXX ATTACK AND STEAL FROM?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation