Consumer complaint received 2026-05-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
This complaint is geared towards XXXX & CITIBANK. XXXX will be mentioned because their dispute overlaps & Citibank has taken my refund from XXXX. I originally brought XXXX items from XXXX different companies XXXX XXXX XXXX which I ended up starting a dispute with my bank for in late XX/XX/XXXX XXXX XXXX XXXX early XX/XX/XXXX ( XXXX ) of XXXX. When I first ordered my items from XXXX XXXX XXXX XXXX received them it was labeled as XXXX, I did not order from XXXX. When I took everything out or the bag I knew immediately that these items would not fit because of the sizing issue that XXXX has & the fact that they were labeled under a different company name was a red flag to me. So that same day I filed for a return from XXXX XXXX XXXX XXXX was sent return details. The day after I returned the items I was having trouble entering the tracking details into XXXX XXXX database, it kept rejecting my tracking number so I was worried & decided to email the company the tracking number. While this was happening I got a bad feeling & decided to look up the address they gave me for the return & it turned out it was of an abandoned building. They ghosted me which led to me going to Citibank & disputing this charge. After a long month Citibank XXXX XXXX denied the charge of {$160.00} which led to - {$150.00}. It was - {$150.00} because CITBANK TOOK {$15.00} out of my checking & {$20.00} out of my savings while the appeal for my dispute is still going on & after a phone call today ( XX/XX/XXXX ). They are claiming they are not responsible. While XXXX approved the charge of {$270.00} back to my account it went towards the - {$160.00} that I am disputing. I had to dispute a charge with Citibank back in XXXX when XXXX refused to give me a refund on a canceled concert which led to the denial of that. At this point I'm starting to see a small pattern with Citibank that I do not like & the how they are not on their clients side at all no matter how much proof you have or how many emails sent. Overall I'm complaining about Citibank 's lack of protections in terms of this dispute despite having SUFFICENT proof of " XXXX '' being scammy which results in a loss of funds. I'm also complaining about XXXX being a SCAM & selling products under a different name. Once again I only mention XXXX because everything overlaps & I have missing funds from this return because of the negative balance that Citibank took out. Apparently Citibank have contacted " XXXX XXXX XXXX they are ghosting them like they did with me which will make the process much longer & much more stressful than anticipated. I am now - {$190.00}, - {$15.00} & - {$20.00} that I originally got from XXXX which now results in an ADDITIONAL {$220.00} loss.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation