Consumer complaint received 2024-12-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: NJ

Complaint narrative:
I was scammed by someone that got my number somehow. I keep track of all my numbers but this person contacted me claiming to be my friend that contacted me by accident. First the person was nice to me texting then they wanted to contact me on XXXX claiming that the other number was there work phone. I then talked to them in XXXX and they showed me how to invest in crypto by using cash app and crypto.com platform. The person would show me there gains and funds as well as pictures sent me a XXXX code for the app to download that was actually a real app at the time that I was able to download on the XXXX XXXX. The app was called XXXX. My bank chase was linked to my cash app at the time so all my funds went from that account. Most of my funds were in a XXXX  XXXX XXXX account at the time so i added more of my funds to the chase account being pushed by the person to provide more funds into this crypto plantform coin gold. I add pushed to buy bitcoin then to transfer the funds into XXXX. XXXX operated like the other platforms and was international as well. I was also provided with accounts numbers from customer service of the XXXX  platform to wire money. When I tried to take the money out of XXXX  I was instructed to pay taxes in order to take the money out. Then I was asked for more money. I later did some investigating and realized that something wasnt right. The person that was being my friend lied to me into investing in a crypto platform that didnt exist. I realized it was a scam. I made a police report and talked to a treasury agent that worked for the government about the matter as well. I also contacted the fbi, ftc, and XXXX. I also contacted my chase and XXXX  XXXX XXXX about the matter with them claiming Im liable. The treasury agent I talked to said this was a scam called pig butchering scam also authorized push payment. My banks denied my claim even though I have evidence of everything. Nothing like this has ever happened to me in my life and has had a dramatic blow to my life financially and the money I invested came from a settlement from getting hit by a car. Mentally my mind wasnt working properly and a month before I had got out of a relationship with my XXXX. About a month later thats when this person contacted me .they had a XXXX number from a real carrier. The person contacted me XX/XX/XXXX. Date amount of money taking out of account The dollar amounts were converted into bitcoin. All of them are on cash app but they last one being on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation