Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TD BANK US HOLDING COMPANY
State: PA

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Subject : Formal Complaint Against TD RCS/XXXX for Failure to Remove Incorrect Late Payment Reporting Preparer Information : This complaint has been prepared by XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX ), a Non-Attorney, on behalf of XXXX XXXX to ensure that the matter is appropriately documented and submitted for CFPB review . 
Complainant Information : Full Name : XXXX XXXX Current Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Previous Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Government Identifiers : [ Last four digits of Social Security Number, if required ] Complaint Summary This complaint is being filed against TD RCSXXXX  for failing to accurately report my payment history and remove negative remarks despite my compliance with an agreement to resolve the overdue balance. This misreporting has negatively impacted my credit score, leading to financial harm and potential disruptions in obtaining a mortgage. 
Complaint Details Account Information : Creditor : TD RCS/XXXX Account Number ( Last Four Digits ) : XXXX Type of Account : Revolving Charge Account Credit Limit : {$680.00} High Credit : {$2200.00} Date Opened : XX/XX/XXXX Account Status : Closed by Creditor ( XX/XX/XXXX ) Past Due Balance : {$67.00} ( Now Paid in Full ) Delinquencies Reported : 30 Days Late : 01 time 60 Days Late : 02 times 90+ Days Late : 00 times Last Reported Late Payment : XX/XX/XXXX Remarks : " Paid ; Closed by Creditor '' Nature of the Dispute & TD RCS/XXXX XXXX Breach of Agreement XXXX XX/XX/XXXX, I noticed that TD RCS/XXXX had reported a {$67.00} overdue balance late. I immediately took action and paid the balance in full, in compliance with their requirements to maintain a positive credit standing. 
Following this payment, TD RCS/XXXX representatives assured me that my late payment history would not be reported negatively due to my prompt payment and resolution of the balance. However, despite this agreement : TD RCSXXXX XXXXeported 30- and 60-day late payments to credit bureaus ( XXXX, XXXX, and XXXX ) XXXX 
My credit report reflects negative remarks and a history of delinquencies that were not supposed to be reported per the agreement. 
The reporting is inaccurate, as I paid the balance within the agreed timeframe and met all conditions outlined by TD RCSXXXX. 
I have repeatedly contacted TD RCS/XXXX  to dispute the inaccurate reporting. Still, they have failed to correct the issue, remove the late payments, or provide written confirmation of their agreement. 
Legal Violations & Consumer Rights TD RCSXXXX XXXX failure to accurately report my payment history violates : 1. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) & ( B ) TD RCS/XXXX is legally required to furnish only accurate and complete Credit reporting data. Their failure to correct the misreported late payments and comply with their agreement violates FCRA regulations. 
2. Breach of Contract Failure to Uphold an Agreement TD RCS/XXXX XXXX verbal agreement to prevent adverse reporting upon timely payment creates a contractual obligation. Since I fulfilled my end of the agreement, their failure to remove the derogatory marks constitutes a breach of contract. 
3. Unfair and Deceptive Practices ( UDAP ) 12 U.S.C. 5531 Misleading consumers to believe timely payments will prevent adverse credit reporting, only to report derogatory marks later, is deceptive and unfair business conduct. 
Requested Resolution & Relief Sought I respectfully request that the CFPB take immediate action to investigate and ensure TD RCS/XXXX : Immediately update all credit bureaus ( XXXX, XXXX, and XXXX ) to remove the late payment records. 
Provides written confirmation that the late payment has been removed from my credit reports. 
Issues a formal response acknowledging their failure to uphold the agreement and detailing corrective measures. 
Prevents further adverse reporting related to this account. 
Supporting Documentation The following documents are attached as evidence to support my claim :

Company response to consumer: Closed with explanation