Consumer complaint received 2020-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Once again I recently filed a disputed I have been a chase customer had a checking account for 10 years plus. Never had any major issues. They continue this. I cant even imagine right now.we have had so much on our minds with this scary pandemic. I thought my husbands regular transfer went in account not realizing till over weekend XX/XX/XXXX it didnt. I thought Monday it would clear and honestly didnt check Tuesday XX/XX/XXXX. Not an excuse just so much on top of this pandemic, XXXX XXXX and just trying to keep head above water with everything going on. I went to look at account first thing this morning XX/XX/XXXX and was locked out of account. I called number it prompted me to call. They told me they were trying to close my account and if I could get to bank and deposit cash it would fix and resolve issue. I did to immediately XX/XX/XXXX deposit XXXX cash to bring account current. Again we just have had so much going on with this new not so normal and my husband freaking about corona virus. I have been laid off temporarily to be home with kids while school is closed. I would hope during a time like this they would be a little more understanding. I cant use my card now get into online which I need being home. I do not want a different account or bank everything with our business is here too we love chase. My tax refund is supposed to be direct deposited any day now, my payroll goes through here and I have one more check coming. We have bills and with the craziness not leaving house possible lock down pending I dont have time to open a new account. I have tried since XXXX XXXX   today to reach someone at chase through 800 number. I tried at XXXX, XXXX XXXX, XXXX, XXXX XXXX  and last at XXXX. First time I was on hold for over 30 min then they cut me off. Every other time I called over 49 min wait. I was calling back because they told me too after I made deposit and that they could stop closure of account but I have yet to speak to anyone and I am beyond nervous because I dont want account ending in XXXX to close. I have to much going in and out especially with tax refund. 
Its frustrating again a loyal customer had a checking account for over 10 years, my husband has personal and business accounts there. I I would think after having an account that long being a good customer and wanting to keep my business with them they would look out better for their customers especially with what our country is dealing with. I literally found out XX/XX/XXXX and account went negative day before so had less than a day to fix the issue yet I did immediately once I realized what happened on my end. I love everything about chase up until now and really want to keep my checking account with them. Hoping by getting to tell my side maybe someone high enough up in chase will care about its customers even the small ones to keep them and reopen account. I want fixed as promised and account ending in XXXX to remain open and debit card reactivated. I will continue to reach out myself but again have tried for hours now and cant get through to anyone. We have our kids school coming out XXXX everything is linked to this account

Company response to consumer: Closed with explanation