Consumer complaint received 2016-05-13 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: TriStar Mortgage Corp
State: NY

Complaint narrative:
To whom it may concern : At this time, I am requesting at a minimum reimbursement and or compensation of any and all fees charged by TriStar Mortgage as well as reimbursement of mortgage due to violation of the Consumer Financial Information Rule of the Gramm -Leach-Billey Act. 
I am also requesting the payment to creditor for XXXX XXXX and any associated bills or credit holds be quashed by XXXX XXXX as has stated that the debt needed to be cleared to proceed with the mortgage and that he would take of it ( to this day we are still receiving letter for payment ). 
My wife and I were referred to XXXX XXXX of TriStar Mortgage by my wife 's brother XXXX XXXX. When we met with XXXX XXXX, initially, we told him that XXXX XXXX might call him to inquire about our mortgage and the process. We told XXXX XXXX not to discuss or give any information concerning our business with XXXX XXXX. That we would only use his company if he could guarantee us that our business would remain confidential and not discussed on any level with XXXX XXXX. We felt this statement necessary because of XXXX XXXX 's and XXXX 's friendship. XXXX XXXX stated that he would not provide any information to XXXX XXXX that he was a professional. 
There were several glitches in the mortgage process such as erroneous items on credit reports that needed to be addressed and corrected as well as charges for services that were not provided by XXXX XXXX. Every time there was a glitch my wife would receive phone calls from XXXX XXXX detailing specific information about the glitch that was taking place. There were even instances where XXXX XXXX called my wife about the glitch before my wife and I were even aware of it. My wife spoke to XXXX XXXX and he stated that XXXX XXXX had called him and he had indeed informed XXXX XXXX of the glitches that occurred. At this time, my wife then instructed XXXX XXXX again to not provide any information to XXXX XXXX and that if XXXX XXXX did so again she would make a formal complaint and XXXX XXXX agreed. It was at the point in the mortgage processes that we were so close to closing we did n't want to start the process over again coupled with the numerous times they ran our credit scores starting tie process with someone new would stall the process even further. 
On XXXX XXXX, 2015 at the mortgage closing, XXXX XXXX came into the lawyer 's office and approached my wife and I in an unprofessional, rude and sarcastic manner, using vulgarity. He was upset because XXXX XXXX called him all the time, demanding to know the status of the mortgage. In addition to XXXX XXXX acknowledging the violation of confidentiality he also acknowledged engaging in conversations with him, showed the paperwork for the mortgage including credit reports, the bill from XXXX XXXX and other confidential documents. 
It was at this point that my wife told him that we would be making a formal complaint. XXXX XXXX became so upset and agitated that he demanded the lawyer stop the closing, that he was canceling our mortgage. The lawyer had to take him outside to calm him down, and eventually he left so the closing could proceed. In an email, that evening after the closing dated XXXX/XXXX/15 XXXX XXXX sent the following : XXXX, Being that you are so concerned about me talking to your brother who has been harassing me for 3 months, I recommend that you cancel the loan. You will never ever threaten me again unless you are ready to move forward. Besides with your stellar XXXX credit score you may get a better rate somewhere else. You have until Tuesday night to cancel this loan. 
Good luck to you. 
XXXX XXXX Tristar Mortgage As you can read the tone is completely unprofessional, He does not even bother to deny talking or divulging private information to XXXX XXXX.

Company response to consumer: Closed with explanation