Consumer complaint received 2026-03-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account information incorrect
Company: U.S. BANCORP
State: SC

Complaint narrative:
Re : Incorrect XXXX Credit Report Score and subsequent reduction of credit limit by credit card issuer - XXXX XXXX XXXX on behalf of Fideity Investments Date of Inquiry : XX/XX/XXXX Agency Reporting : XXXX Credit Card : Fidelity Rewars Signature Visa Card Reason for Dispute : Incorrect information ( credit score '' reported '' ) and acted upon by issuer. Letter sent to credit card issuer - XXXX XXXX on XX/XX/XXXX On XXXX XXXX you sent me notice that my credit limit had been reduced from {$15000.00} to {$5500.00}. The reason behind this action was a XXXX Credit Score reported on XX/XX/XXXX of XXXX. At no point in time did XXXX list my credit score at XXXX. My current XXXX score is XXXX. Please make the appropriate changes and adjust my credit limit accordingly. I am attaching copies of my current XXXX XXXX XXXX as well as My XXXX and XXXX scores for your review. I sent the above letter via fax to XXXX XXXX on XXXX XXXX. after first filing a dispute with XXXX that confirmed that my XXXX score was XXXX and XXXX as stated in the XXXX letter to me as the reason for the reduction in my credit limit. on XX/XX/XXXX I spoke with XXXX in the customer service department who placed me on hold intermittently while trying to contact the underwriting department at XXXX. After 40 minutes or so I was told that someone from the underwriting team would contact me within 48 hours and would leave a message with a call back number if not able to reach me. on XX/XX/XXXX I called XXXX again after having not received any calls or any messages from the underwriting team. I spoke with XXXX, who connected me with an and XXXX XXXX who I later asked to connect me with XXXX the Team Lead of the XXXX Department at XXXX XXXX. XXXX XXXX informed that despite my submitting my transunion score reflecting a score of XXXX and not XXXX as they had alleged in their letter as the reason for my credit limit reduction they would be unable to reinstate my credit limit to the original limit of {$15000.00}. XXXX XXXX also explained that XXXX had used a XXXX Rapid Default Model Version 1 model which could be a little different from the standard XXXX score. I reminded her that they solicited my business and provided me the credit limit when all three of my credit scores where in XXXX to XXXX range. None have been the XXXX score they allege to have used. This adverse action against me by XXXX utilizing the fraudulent transunion score information increased my credit utilization to nearly 100 %. This reduction in credit limit subsequently reduced all my credit scores by approximately 50 points depending on the XXXX XXXX. I faxed all my current credit scores for XXXX XXXX XXXX XXXX and all were approximately XXXX to XXXX. None were anywhere near the XXXX they alleged to have used as the basis for reducing my credit limit. I asked that this obvious error be fixed by XXXX reverting my credit limit to the original they provided me of {$15000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation