Consumer complaint received 2025-10-28 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
So starting from XX/XX/year> I made XXXX transfer to my venmo account XXXX for XXXX and another for XXXX then on XX/XX/XXXX I made another transfer to my venmo account for XXXX totaling XXXX ok from that point on I started noticing a lot of transaction I did not recognize from merchants that I did not even remember doing any transactions with it was a bunch of them but for whatever reason venmo denied them all that same day I put in the claim or disputes so keep on trying but the same results so at that point I notice a lot of my money has been going quick with such little amount of transaction that were reflected in my app so from that point I did not trust venmo at all so I decided myself to go transaction by transaction adding and subtracting them and I came out missing like XXXX dollars that were gone from my account so just to make sure I don't remember the exact date I call venmo customer service and ask the representative to add and subtract every single one of the transactions and so she did her name was I believe XXXX I'm not sure if her name I did this to verified with them so I could have a witness about this situation so we stood on the phone for a long time and just as I was right she help me to verified what I was missing in my account so he with me did that and so after that she put a complaint about the money I was missing and she herself in the complaint explained what had happened in the phone call so she sent the complaint to the claim department or the fraud department because that XXXX the only way to reached them by email so what they did after that was suspended my account with a balance on it that I can even use and it's being like this since XXXX I have been trying to talk to them thru email about this whole situation but there don't any to help me and refund my missing money instead they completely froze my account and ask me to withdraw the money in my account out to my bank account and I tried doing that but there is no luck with this people there email saying that there did and adjustment to account but there did not do anything they say there did I thought that there had refunded my money XXXX, XXXX dollars that I'm sure there took because there is not any transaction in there that can subtract this XXXX dollars so I've been trying to get help by them but no luck ok so please if you ask them to give u all my statements and you add them and subtract them you'll see that XXXX dollars are gone out of my account without any explanation and some refunds that were made from company name every hard rock of XXXX was never post it on my account by venmo so there actually are taken alot of money from people and people don't even noticed that so please help me so there can refund my money please as soon as possibly cuz like I say it has caused me a lot of stress in my life and all there do is make a joke of me when I tried resolving this thru email with the fraud department so please I need my money. So I can move in with this institution I will appreciate you thanks

Company response to consumer: Closed with explanation