Consumer complaint received 2024-02-25 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Diversified Adjustment Service, Inc.
State: IL

Complaint narrative:
I am writing to formally complain about certain items related to my account with XXXX XXXX XXXX XXXX ( `` XXXX '' ) and the subsequent actions of Diversified Adjustment Service , Inc . I understand that these actions may constitute violations of the Fair Credit Reporting Act ( FCRA ) and other applicable consumer protection laws. 
I activated a SIM card with XXXX on XX/XX/XXXX. However, due to poor service quality, I decided to deactivate my service within the 20-day cancellation period outlined in XXXX 's terms of service. On XX/XX/XXXX, I contacted a XXXX agent via online chat and requested immediate account cancellation. Despite my request for immediate cancellation, the agent informed me that the cancellation would take effect at the end of the billing period. I indicated clearly that I wanted the account canceled as of XX/XX/XXXX, and the agent confirmed it would be. I ceased all usage of the service from that point forward. 
Despite repeated assurances from XXXX representatives that my account had a XXXX balance and that the issue would be resolved, I have received multiple bills from XXXX with varying amounts and notices from various collection agencies. XXXX has verbally confirmed the accuracy of the information I have provided, including the details of my cancellation request, which are documented in the chat log. However, XXXX has maintained that the cancellation was processed as of the end of the billing period, contrary to my explicit request for immediate cancellation. 
Here is a summary of the relevant events and communications : XX/XX/XXXX : Activation of service with XXXX  XX/XX/XXXX : Requested cancellation of service with XXXX  due to poor quality XX/XX/XXXX : Received XXXX collection notice for {$480.00} XX/XX/XXXX : Received XXXX  XXXX collection notice for {$480.00} XX/XX/XXXX : Received XXXX billing statement for {$260.00} XX/XX/XXXX : Contacted XXXX and XXXX  XXXX to dispute the debt . XXXX XXXX stopped collection efforts. 
XX/XX/XXXX : Received XXXX  collection notice for {$260.00} XX/XX/XXXX : Received Diversified Adjustment Service, Inc. collection notice for {$340.00} XX/XX/XXXX : Contacted XXXX and Diversified Adjustment Service, Inc. upon discovering collection entry on credit report XX/XX/XXXX : Submitted written dispute to Diversified Adjustment Service , Inc . 
XX/XX/XXXX : DAS sent verification of debt for {$340.00}, citing only a bill from XXXX that I never received XX/XX/XXXX : Submitted complaint to FCC ( Ticket No. XXXX ) XX/XX/XXXX to XX/XX/XXXX : Disputed collections with credit bureaus, which were temporarily removed XX/XX/XXXX : Diversified Adjustment Service , Inc. replaced the Collection on XXXX report with a balance of {$95.00} XX/XX/XXXX : XXXX XXXXXXXX responded to the FCC complaint, indicating they would take care of the issue and XXXX out the account balance. 
XX/XX/XXXX : Diversified Adjustment Service , Inc. placed a {$0.00} balance collection record on my XXXX credit report.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation