Consumer complaint received 2025-01-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
To Whom It May Concern, I am filing this complaint to address inaccuracies on my credit report and the inadequate handling of my disputes by the credit reporting agencies and Navy Federal Credit Union. 

1. Inaccurate Reporting of Late Payment : My credit report incorrectly states that I was 30 days late in XX/XX/year> on my Navy Federal Credit Union account, while the reports for XXXX and XX/XX/year> indicate on-time payments. This discrepancy suggests an error in the reporting. Under 15 U.S.C. 1666b, creditors must ensure accurate reporting of late payments. I have disputed this with the credit reporting agencies twice and requested an investigation. To date, I have not received a thorough response or any documentation to substantiate the late payment claim. This incorrect reporting negatively impacts my credit profile. I request immediate correction to reflect on-time payment for XX/XX/year>. 

2. Discrepancies in High Balance and Credit Limit Reporting : Navy Federal Credit Union adjusted the high balance on my account but failed to update the credit limit to reflect its reduction to {$500.00}. As a result, my report inaccurately shows that I exceeded my credit limit. This error directly affects my creditworthiness and debt-to-credit ratio. Additionally, the last payment dates and balances vary across the three major credit bureaus, highlighting further inconsistencies in reporting. 

3. Erroneous Payment Amount Reported : My credit reports state that I made a {$1100.00} payment on XX/XX/year>. However, my bank records confirm payments of {$200.00} on XX/XX/year>, and {$73.00} on XX/XX/year>. If the {$1100.00} payment were accurate, my balance would be XXXX or significantly reduced. Instead, my balance remains over the credit limit. This misreporting raises questions about the accuracy of the data provided by Navy Federal. 

Attachments : XXXX, XXXX, and XXXX credit reports highlighting the inaccuracies. 
Bank records showing the actual payment amounts made on XX/XX/XXXX and XXXXXXXX XXXX 
Request for Relief : I demand the following actions : Immediate correction of the late payment reported for XX/XX/year> to " on-time. '' Update the credit limit on all credit reports to reflect the {$500.00} limit as of the adjustment date. 
Provide documentation to support the claim of a {$1100.00} payment or adjust the reports to accurately reflect the payments made. 
Rectify all discrepancies in payment history, balances, and credit limits across the three credit bureaus. 

Failure to address these issues promptly will leave me no choice but to seek legal action to ensure compliance with federal law and protect my credit profile. 

Thank you for your immediate attention to these matters. I expect a timely resolution. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation