Consumer complaint received 2016-05-09 00:00:00
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't get flexible payment options
Company: Navient Solutions, LLC.
State: VA

Complaint narrative:
Over the past six years, I have been serving in the XXXX XXXX. Prior to enlisting, I attended XXXX, where I paid for my schooling by taking out student loans. My father had lost his job during XXXX and was XXXX. I could n't believe how easy and quick it was to get a check in the mail from Navient ( XXXX XXXX ). Literally, a six-minute application and a week later, I had instant money. No questions asked. Even though I had no credit history, no employment, and most of the time, no co-signer, Navient threw money at me. I now know this is immoral and predatory. I saw XXXX XXXX as a means of comfort, knowing that I could focus on my education, and even help out my parents at times. I had no idea what I was getting into long term. 

Since joining the XXXX, I have made great headway by saving and paying off large loans, reducing my interest rates with SCRA, and living on a very tight budget. When I got married two years ago, those attempts were compounded, and as a family, we saved and paid off even more debt. To date, we have paid off over {$60000.00} of my original debts. 

My wife 's name is XXXX. XXXX XXXX. She has worked very hard all of her life to become XXXX. She even earned a XXXX at XXXX XXXX. Her first job in our marriage was with a XXXX that we both found XXXX, she also was paid a healthy salary of $ XXXX/year. 

However, due to the uncertainty of our upcoming military move ( XXXX ) and an unforeseen reassignment due to my wife 's medical condition, my wife sacrificed her dream job to follow me. She has since been rehired as a XXXX for XXXX XXXX, dealing with XXXX on a daily basis. Her new salary is less than half of what she originally made. However, this job will end with our XXXX to XXXX XXXX, TX in XXXX 2016. Leaving her with no employment openings or opportunities in her field of expertise. 

XXXX. 

XXXX months after arriving at XXXX XXXX, our current student debt payment ( $ XXXX/month interest-only payments ), will skyrocket to over $ XXXX/month when the interest-only payment schedule ends. Due to my wife 's salary reduction, we have not been able to pay off as much as originally planned. This jump in payment will put us in severe financial hardship. Even if XXXX is able to secure a low-paying job, we will not be able to pay our bills. 

I am asking for help. Please help my marriage and my family. I am very afraid that if our current situation continues any longer, my marriage may fall apart. I want to serve our country as well as my wife, but this financial situation makes it impossible. I also want to know what my rights are as a U.S. Serviceman, to help stand up against this student loan corporation. With part of our financial burden alleviated, I have no doubt that our health will improve, our marriage will strengthen, hope will return to our lives, and I can carry on with the mission. Navient has been uncooperative, I have exhausted my XXXX resources, and I do n't know where to turn. Please help save our family. Thank you for your time and consideration

Company response to consumer: Closed with explanation