Consumer complaint received 2024-09-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: AMERICAN HONDA FINANCE CORP
State: UT

Complaint narrative:
On XX/XX/XXXX, I received a call from XXXX XXXX in XXXX XXXX. 
They told me I should come up and sign an agreement if I wanted to buy the car the car was in a lease and they wanted me to pay it out. I agree I was there early in the morning I taped on my phone the conversation on both agreements as they happened. 
The gentleman said that they needed a down payment I said that I was given money to this car over and over again and that I didnt need to pay more, I ended up giving him {$1500.00}, They kept my payment as it was XXXX I signed the agreement and was out the door.. 
On XX/XX/XXXX, I received a call from ( XXXX ) He is the top credit man at XXXX XXXX, XXXX. said that the contract that I signed the day before was no good. They needed more money or they were coming to get the car scared me to death. I went down to sign another contract. I taped his conversation with me. It ended up being {$4500.00} and my payments went up to {$490.00}. he told me everything would be taken care of. Everything would go in my name theyd help me with my DMV. It seems to be all done. 
The DMV never worked out it took me until XXXX or XXXX to get a true DMV paper up on the car with my name on it. It was terrifying never did anyone tell me at any meeting or any signing that the number on the account has been changed by sent all my payments by money order to the number that I had on my account. No one ever said anything about it Ever I always use the same account number this was the number on the my account online # XXXX I have been paying that since XXXX at that number. 
I wanted to lower my payments in XXXX. I went to XXXX XXXX and they said that Honda wanted every month {$1000.00} a month and I hadnt paid a XXXX  for one year and I said this isnt me and she said take a look says Honda says that you were {$1000.00} a month and you havent paid anything for one whole year, I thought they were kidding!!! 
but they were not. She said my credit was ruined. I decided to call up Honda this time I had a friend with me both of us went into Honda and talk to nine people and I have every name written on a list ended up with XXXX somewhere in some Honda account ended up giving her {$1400.00} on XX/XX/XXXX, XXXX said that she would ( fix my credit ) that they had destroyed and that would bring me to date she said that all my paperwork with the DMV would be corrected and that I could check it at the end of XXXX. also gave me a new number. # XXXX nothing is done so far. ( They called me XXXX XXXX, and said that I was not up-to-date with payments? I said I was up-to-date. ( They said I was missing a payment in XXXX, and then the one in XXXX so that would be 2 payments. 
I spoke to them and told them that I had just paid over XXXX to come up-to-date didnt care. I went down to ( XXXX XXXX ) in XXXX XXXX, XXXX  last week went into sell my car they told me it was the biggest mess theyve ever seen.that I needed help. 

And the biggest. tragedy is that they have not subtracted any moneys from the day that I bought the car in XXXX. Its still XXXX as it was when I bought the car. The Honda financial services on the computer are still messed up. They got me down as a lease still to this day and with the old number this account is a mess.

Company response to consumer: Closed with explanation