Consumer complaint received 2025-11-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I recently received a settlement check for an injury I was in five years ago. The Issuing bank from the law office of XXXX XXXX XXXX was at XXXX XXXX. Because of the size of the Check, I went to XXXX XXXX and cashed it and received XXXX cash and the remainder XXXX in a cashiers check. I went to Bank of America, which I have been a customer for years, with that cashiers check and deposited it into a saving account. And they blocked and closed my accounts said it was fraud. Here is a timeline and events that occurred. 

XXXX XX/XX/XXXX. Check is dispersed from XXXX XXXX XXXX XX/XX/XXXX. XXXX XXXX cash withdrawal of XXXX and a cashiers check was issued by XXXX XXXX in the sum of XXXX, XXXX. 

XXXX XX/XX/XXXX XXXX Cashiers Check is taken to Bank of America and deposited I to a savings account in. Which I was told by the XXXX : XXXX that after 1 day the system informed her XXXX would be available to withdraw. And the remainder XXXXwould be held till XXXX/XXXX/XXXX XXXX XX/XX/XXXX. I notice I can not log into my account as it has been blocked and reported as fraud. I call the XXXX from the BoA XXXX XXXX XXXX AND SHE I FORMS ME THAT I NEED TO CALL MY LAWYERS the company that cut me the settlement check and the XXXX XXXXthe issuer of the cashiers check. 

XXXX XXXX/XXXX and XXXX XXXX I call the fraud department BoA and am told that my account has been shut down reported as fraud due to the cashiers check that was deposited into a new savings account created with XXXX and her Supervisor : I was informed by the fraud specialist that as the cashiers check was been verified that XXXX XXXX did not approve the cashiers check that it was not Valid : I further question the action taken in my account and as to why there is fraud : because the banker XXXX XXXX was aware that check was from a settlement. I am further left with more questions as BoA at that point was done answering any questions and abruptly shut me out of the account without an opportunity to appeal the decision I repeatedly call XXXX concerned about the matter and a left with no answers and shut out. I leave several messages concerned and that I will be picking up the cashiers check that XXXX dememed and verified as invalid. 

XXXX XXXX at XXXX XXXX on the Saturday has a copy of cashiers check and tells me u will not be able to receive the original check as it is going to be mailed to me. 

Ishortly from there I go to the XXXX XXXX off XXXX XXXX to find out why they did not approve the check. Where I am then told by the XXXX  XXXX that the check that BoA claimed was not approved was cashed and held by BoA. 

XX/XX/XXXX XXXX XXXX  Visit : talked to the manager and they told me the check has been processed and is being held by BoA. I call BoA to tell them about the check being held and they continue to say the check is not valid. To call the tisk closure team. I call the risk closure team to let them know and give them the XXXX XXXX Manager contact info who is helping me with verifying the check is valid. 

XX/XX/XXXX I am told by the XXXX  Manager that he tried calling the risk closure and was hung up on by the agent helping him. 


I call Bank of Americas Risk closure department and am told the cashiers check is in valid check is and that my account was currently being closed out. I question how it can be and she says she is reopening the case to validate the check to realease funds. The cashiers check has been processed since the XX/XX/XXXX and the hold was till the XX/XX/XXXX. And funds are still not released. Boa still saying check is invalid and XXXX XXXX  is saying the funds are being held by BoA. And that the check can not be canceled because BoA will not release the hold on the funds. 

XX/XX/XXXX I call the Risk closure department Bank of America still trying to figure out how to get the funds released. To find now the agent has told me that the check is under investigation for counterfeit. I tell her I have a cashiers check receipt and the XXXX manager whom will verify this cashiers check and the agent is not willing to help. I call again hoping to get an agent that will help and they finally took the contact information said they would try to open the case again to see if they can validate this check that they have processed and held funds for. Please help me get Bank of America to release my funds for they have left me with my account closed, all my money is tied up from my accounts there. And it does not appear this company is gon na resolve anything or want to help or try to make things right.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief