Consumer complaint received 2026-03-11 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: Paramount GR Holdings, LLC
State: AZ

Complaint narrative:
To Whom It May Concern, On XX/XX/XXXX, I initiated a balance payoff from my XXXX XXXX XXXX account to satisfy my obligation prior to the expiration of the promotional period. I was informed that a wire transfer was not an available option through your company, so a cashiers check was issued and mailed to the address provided by GoodLeap. Between XX/XX/XXXX and XX/XX/XXXX, I contacted your customer service lines multiple times to confirm receipt of the cashiers check at the street address provided to me by your representatives. Despite these efforts, I was advised that the check had not been received as of XX/XX/XXXX. To prevent further delay and to ensure timely payment, I placed a stop payment on the cashiers check and immediately proceeded with payment via my checking account. On XX/XX/XXXX, I authorized full payment by phone using my checking account via ACH. During this call, GoodLeap verified only the last four digits of my bank account, accepted the payment authorization, and processed the payment. The funds have since successfully debited and cleared from my bank account. This letter serves as a formal dispute of the deferred interest and any related fees applied to my account. This account was subject to an XXXX deferred-interest promotional offer, which required payment in full by the end of the promotional period to avoid retroactive interest. I took repeated, documented steps to satisfy this requirement in good faith, culminating in timely authorization of full payment using a payment method accepted by your company. I was later informed that the ACH payment was allegedly rejected or not made on time. This assertion is inconsistent with the fact that the payment was authorized on the final day of the promotional period and that the funds ultimately settled and cleared. A payment can not be both rejected and successfully processed. Any delay between authorization and posting was the result of internal processing or ACH settlement timing and was entirely outside of my control. Applying retroactive interest under these circumstances constitutes an improper assessment of deferred interest and a misapplication of the promotional terms. I am formally demanding the following corrective actions : 1. Immediate reversal of all deferred interest assessed 2. Removal of any late fees or penalties associated with this payment 3. Written confirmation that the account is considered paid in full within the promotional period In addition, please provide the following documentation : - The date and time the payment authorization was recorded - The date the payment was applied to the account - Any ACH return or rejection code relied upon in determining the payment was untimely If this matter is not resolved promptly, I am prepared to escalate this dispute to your executive resolution department and pursue external remedies as appropriate. I expect a written response addressing this dispute in full. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX wrote : Hello, My apologies for the delayed in response, but I have fully investigated this matter and will be waving all the accrued interest on this account. I will advise you once it's completed and loan is closed. Please reach out if you have any further questions. Thank You XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX wrote : Hello XXXX, Thank you for your response and for confirming that all accrued interest on my account will be waived. Please confirm in writing once the interest reversal has been fully completed and the loan is officially closed with a XXXX balance. I would also appreciate written confirmation that no late fees, penalties, or negative credit reporting will result from this matter. Thank you for your assistance. I look forward to your confirmation. Best regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX wrote : Hello, Per management, after completing a detailed review of your GoodLeap account, we found that the {$10000.00} payment attempted on XX/XX/year>, was returned due to a bank notification stating No Account/Unable to Locate Account. We were notified of the returned payment on XX/XX/year>. As there was no error on GoodLeaps part, the remaining balance on the account is due in full. I have attached the payoff statement for your reference. We subsequently received your {$10000.00} payment on XX/XX/year>. However, because the funds were not fully posted before the promotional period expired on XX/XX/year>, the remaining balance was applied to the account in accordance with the account terms. At this time, the balance currently reflected on the account is correct. If you have any questions or would like to discuss your account further, please feel free to contact us. Thank you, XXXX XXXX

Company response to consumer: Closed with explanation