Consumer complaint received 2023-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I hope this letter finds you well. I am writing to express my deep dissatisfaction and concern regarding the inclusion of a charge-off and a late closed account on my credit report. I believe these entries are inaccurate and have unfairly impacted my creditworthiness. 

Upon reviewing my recent credit report from your agency, I discovered that there is a charge-off and a late closed account listed on my report. I would like to clarify that these entries are not representative of my financial history and are in violation of the Fair Credit Reporting Act ( FCRA ) due to their inaccuracy. 

The charge-off in question relates to an account that was ultimately settled and paid in full, and therefore, it should not appear as a charge-off on my credit report. Additionally, the late closed account is not reflective of my payment history, as I have always maintained timely payments on my closed accounts. 

I have taken the necessary steps to address these inaccuracies by disputing them with your agency, as mandated by the FCRA. I have submitted all required documentation and evidence to support my dispute and have expected a timely resolution to rectify my credit report. However, I have received no response or resolution from your agency within the legally mandated 30-day period. 

This lack of response is not only frustrating but also damaging to my financial well-being. These inaccuracies have resulted in unfavorable terms and increased interest rates on loans and credit cards, causing me financial hardship. 

I kindly request that you take immediate action to investigate and remove the charge-off and the late closed account from my credit report, as they are not representative of my financial history. I also ask that you provide me with a written response detailing the results of your investigation and any corrections made to my credit report within the legally mandated timeframe. 

Failure to address this matter promptly will leave me with no choice but to escalate my complaint to the relevant regulatory authorities and consider legal action to protect my rights as a consumer. 

I have enclosed copies of the relevant documentation and evidence supporting my dispute for your reference. These documents include proof of payment for the charged-off account and records of timely payments for the closed account. Kindly help me remove these following items : 1. DEPTEDXXXX XXXXXXXX Balance Owed : {$0.00} - I need the following investigated account name, date of last activity, and opening date. I believe this information may be wrong. I need this removed immediately. 

XXXX. DEPTEDXXXX XXXXXXXX Balance Owed : {$0.00} - Please investigate the account name, date of last activity, and account balance. This information seems to be misleading. This will need to be removed pronto. 

XXXX. DEPTEDXXXX XXXXXXXX Balance Owed : {$0.00} - Investigate the way this account is reporting the date of last activity, opening date, and the account name. I believe this information may be inaccurate. I need this account removed NOW. 

XXXX. DEPTEDXXXX XXXXXXXX Balance Owed : {$0.00} - I see things may be inaccurate. Start looking at the account name, opening date, and high balance. I believe this information may be inaccurate. Immediate removal of this item is necessary. 

XXXX. DEPTEDXXXX XXXXXXXX Balance Owed : {$0.00} - Investigate the way this account is reporting the date of last activity, account name, and opening date. I believe this information may be inaccurate. I need this removed now. 

XXXX. XXXX XXXX XXXXBalance Owed : {$0.00} - XXXX requested an investigation and the removal of the charge-off status. No changes were made. No investigation was conducted at all. You had optimal time to review this matter and make the appropriate corrections, you elected not to. Please remove this item immediately. 

XXXX. XXXX XXXX XXXX XXXX : {$200.00} - The limit to this account was a fraction of the amount due it was stating. That is utterly unfathomable! Had a proper investigation been conducted you would have seen the error and corrected it immediately. You failed to do your job ; you must now REMOVE THIS ITEM ALTOGETHER.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation