Consumer complaint received 2026-01-12 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CAINE & WEINER COMPANY, INC.
State: WI

Complaint narrative:
XXXX also XXXX XXXX is a company located at XXXX XXXX XXXX # XXXX, XXXX XXXXXXXX, MO XXXX they are a online wholesale auto auction that license auto dealers use to purchase vehicles. They have a app on the android play store and apple play store. While bidding on a car in XX/XX/year> we were OUTBID by another auto dealer and we never did anything higher then {$2100.00} and ignored this car as far as doing anymore bidding on it. On XX/XX/year> which was a Saturday afternoon with XXXX people as a witness to the message coming in on the phone saying " Congratulations you won this auto at {$6800.00}. We immediately called XXXX support XXXX XX/XX/year> after getting this message. Even though we spoke to a live XXXX rep on a recorded line and informed her WE DID NOT MAKE this bid for {$6800.00} they submitted are dispute but also immediately FROZE our app and NOT allow us able to get access into our account It is our belief XXXX  intentionally FROZE us out of accessing our account to try to XXXX money out of our bank accounts first before even investigating our dispute of a auto we NEVER bid XXXX for. The reason why i say this because after this incident if you go on " XXXXXXXX '' or on XXXX and type " XXXX XXXXXXXX XXXX COMPLAINTS '' and look at XXXX  reviews there is a pattern of fraud and deception by them reported by other Auto dealers. We mailed them also with delivery confirmation a letter we are disputing this. After they received our dispute letter they MALICIOUSLY told a company who they signed up with ( Auctionaccess.com ) to ban us from ALL the auctions across the United States. XXXX is where ALL auction use to see if the Auto dealer paperwork is in order or not to enter a DEALER ONLY LICENSED AUCTIONS. When we called auction access they told us there is nothing they can do and they will not allow us to make a statement disputing theses this fraudulent transaction NOR remove this off there site done by XXXX XXXX XXXX we would have to work it out with XXXX they said. Since XXXX of 2025 when this started our business is UNABLE to go to any auto auction we have had PERFECT relationships with and can not make a living at ALL!!. Since then XXXX XXXXXXXX XXXX sent this to a collection company called Caine & Weiner, XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX CA XXXX and they asked do you have this auto or the title and we said no so this company is trying to collect on a debt we did NOT DO or even have the title or the auto they said we bought for {$7100.00} ( fees added ). In this email from this collection company they are saying we owe XXXX XXXX XXXX  NOW this time {$4200.00} ( reference # XXXX ) and responded to them via email with screenshots of this disputed debt and have not heard back from them. We requested for this collection company on XX/XX/year> to NOTIFY XXXX XXXX XXXX to remove us off of AUCTIONS ACCESS until this matter with disputed debt is figured out. They refused we know this because after this date we still can not enter into ANY AUCTIONS!!

Company response to consumer: Closed with explanation