Consumer complaint received 2025-02-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: LA

Complaint narrative:
RE : Incorrected or Unfair Credit Reporting XXXX   XXXX XXXX XXXX ( XXXX ) Crediting/Posting Date Error from XX/XX/XXXXXXXX XXXX XXXX ( including XX/XX/XXXX ) To Whom It May Concern, XXXX XXXX XXXX is not crediting our mortgage payments to our account as they should be. The error in reporting has resulted in a late payment appearing on our credit report for the month of XX/XX/XXXXXXXX XXXX is not crediting our payments until they have cleared our checking account. This is not compliant with federal regulations. As you are aware the CFPB states 1026.10 ( a ) General Rule that payments are to be credited on the date of receipt, not the day the funds are collected. 

As of XX/XX/XXXX, XXXX began crediting our account only after the funds had been collected. This includes our most recent mortgage payment for XX/XX/XXXX. This change in posting resulted in XX/XX/XXXX being reported as 30 days late. This error was disputed and updated on all three credit reports for me and my husband. Then XXXX reported the same error ( within 60 days of being notified of the inaccuracy, another violation of federal regulations ) to the credit reporting agencies, however this time the XXXX error appeared in XX/XX/XXXX. I was able to successfully dispute this error as well, except for XXXX for XXXX and Equifax for XXXX. Which is why I am asking for your assistance. 

Upon contacting XXXX and speaking with XXXX, the CSR responsible for reporting to the bureaus, she informed me it was the XXXX payment being reported because she failed to get the information in within time for it to reflect in XXXX. This is not true. It did appear and it was disputed and removed. She also states that XXXX was reported late because it was received on XX/XX/XXXX at XXXXXXXX XXXX after the close of business. XXXX  business hours are Monday Friday XXXX XXXX XXXX. and federal law states 1026.10 ( b ) that cutoff times shall not be before XXXX XXXX. so this is also not true. She goes on to state that payments must be scheduled prior to XXXX XXXX. to be credited to the same business day. This is also not true. If that were a true statement each payment in question would have been credited on the day the payment was received, none of the payments, including XXXX, have been credited appropriately. 

Please see the attachments and review for yourself. You will quickly see that XXXX is maliciously handling our account causing financial hardship. I understand that CFPB can not personally correct our credit reports, but I know that you have the ability to enforce the mortgage company to correct the inaccurate information that is being reflected in our report. 

XXXX has failed to credit our account correctly since XX/XX/XXXX, making false statements on its correspondence to the bureaus and to you, as well as reporting the same negative payment information to the bureaus within 60 days of one another. Their actions are a violation of the consumer financial laws put into place to protect consumers such as us. Your help in this manner will be greatly appreciated. 

Respectfully Submitted, XXXX & XXXX XXXX

Company response to consumer: Closed with explanation