Consumer complaint received 2024-12-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SOFI TECHNOLOGIES, INC.
State: CA

Complaint narrative:
XX/XX/XXXX there multiple unauthorized transactions that were on my account. This was not normal purchases i would make and this was with a merchant I have never done business with. There were very obviously fraudulent charges. There were upward of 60 to 70 charges and totalling {$5000.00}. There were charges back to back not a min in between each and 20 at a time. This happened three or four times and never was I notifed of these transactions, not a text message not a email, no phone call, no nothing. Why the financial institution would not flag such blatant fraudulent activities. I Mean at least to make sure it was me the account holder that was making these very odd never made transactions with a merchant I never have done business with. I noticed the SOFI bank as soon as I noticed and a dispute was open up on my be half eventually. Not the day I reported the unauthorized transactions and requesting a dispute be open the following month of XXXX. Instead for unknown reasons even though there records shoe an agent was notifed about the problem and I request for a dispute failed to do so at the time of me notifying them of the problem. Instead a month later when I reached out the SOFI bank requesting an update of the investigation is when I was told that the first time I requested the dispute the original agent failed to file the dispute and that they would need to do that on my behalf that day. So when the dispute was finally filed an notified my local Police dept. Of the fraudulent transactions and requested them to also investigate this problem. Then I provide the police report to SOFI bank as the investigation was ongoing. Before I could blink an eye the made a final decision regarding my dispute and that was that I was in correct about my dispute and that there were no unauthorized transactions on my account furthermore there were no errors on account and denied my dispute. Then I filled an appeal and just a couple days ago the denied that and there sticking with there decision. They never provide me any documents that they used to determine this outcome. Then just a couple days ago with out worrying the closed my account with no notice or explanation. So I am out of my rent money because this bank does not care out the actul facts of the case. They don't care that I can't pay my rent and by closing my account the clearly don't care about or my family or the money they allowed to be taken out of my account. They have violated my rights and tge federal law that is in place to stop banks from doing just this and getting away with I. I have sent them 100s of emails in an attempt to resolve this matter and 100s of calls and hours and hours spent calling them and begging them to help resolve this matter I explained to them that the money that I lost was for my rent payments and was suppose to be safe. But this has fallen on deaf ears. Some one needs to do some thing about this matter..

Company response to consumer: Closed with monetary relief