Consumer complaint received 2022-02-03 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Can't get other flexible options for repaying your loan
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
I am writing to you regarding my Federal Student Loan taken from XXXX University in XXXX. With the misleading and unfair practices, while I was still on Welfare low income program in California ; XXXX University mislead me to take out over {$100000.00} Federal and private student loans from XXXX XXXX ( XXXX ) and XXXX University to fund for my Undergraduate Degree. Also, they knew I was on Welfare and did not work at the times, they still approve this large amount of student loan for me; knowing that I will not be able to pay them back. 

Being a young parents, I wanted to get a quality higher education for myself so I can provide a better life for my family and me. Even after graduating in XXXX ; I have sacrificed financially and emotionally to pay off my Federal Perkins Loan over {$6000.00} but with interests, my Federal and private loans is over {$100000.00} today. 

Back in XXXX, I have filed a Student Borrower Defense Application # XXXX and even to today ; XX/XX/XXXX ; I have not heard back from the XXXX XXXX XXXX Department about the status of my application. I have documents and transcripts included with the application to show that I should be eligible for Cancellation/Discharge of all my student loans from XXXX University XXXX Addition to that, my application # XXXX is not showing up on my end of their system now, when I log in to check the status of it. Is there a way that you can follow up on my application for me? 

In addition, with much respect to the hard works you and the other 38 Attorney Generals has done regarding the XXXX lawsuit ; this settlement is very unfair to me that the loan must be in charge-off status as of XX/XX/XXXX, and delinquent on payments. My federal loans have been on forbearance since XXXX, when I tried to call XXXX XXXX ( XXXX ) to get some supports and help with my loan. All these years, I am still waiting on the XXXX XXXX XXXX Department on my application, and I feel that I should be one of the students that XXXX should Discharge/Cancel all my student loans due to how my loans were granted at the times. 

I have done everything, that I can as a student and a parent to have a better life but with the compound interests and loans on my credit reports. This has put me in a financial hardship and set back in my life due to big corporation like XXXX, that has misled me to take out so much student loans, while on Welfare ; knowing that I can-not ever afford to ever pay it back. 

To sum up, I want you to fix provision to the XXXX lawsuit so that all students should be eligible for the XXXX Cancellation/Discharge regardless of the payment status. This is very unfair to me, and the loan should be written off, if it was a predatory loan or whatever. It shouldnt be written off based on someone who pay or didnt pay. And the XXXX Discharge/Cancellation should be based on the qualifications of the loans themselves and how the loans were granted. 

I want to thank you for your times and understanding of my situation and millions of other students that are in disparate needs of this support from you. 

Thank you very much, XXXX XXXX

Company response to consumer: Closed with explanation