Consumer complaint received 2026-02-24 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: The CBE Group, Inc.
State: GA

Complaint narrative:
I am filing this complaint regarding improper billing practices, servicing failures, and premature collection placement related to my final XXXX XXXX account balance. I was a XXXX customer with a final account balance of {$4200.00}. Prior to account closure, I specifically requested that my final bill be mailed to me rather than processed via autopay, as I wanted the opportunity to review the final charges before payment. XXXX did not mail the final bill as requested. Instead, on XX/XX/XXXX, XXXX days before the bills due date of XX/XX/XXXX, XXXX attempted to charge my XXXX XXXX card for the balance. Because the amount was unusually large compared to my normal usage, XXXX XXXX automatically flagged the transaction as potential fraud. Within minutes of receiving the fraud alert, I confirmed to XXXX XXXX that the charge was legitimate and authorized. Despite this immediate authorization, XXXX then processed multiple charges to my XXXX XXXX card totaling {$3300.00}, rather than reprocessing the full balance in a single authorized transaction. No further attempts were made by XXXX to collect the remaining balance of {$890.00}. I did not receive a mailed bill, follow-up notice, phone call, or email regarding the residual balance. Instead, the account was placed with a third-party collection agency less than XXXX days after the due date. Upon receipt of the collection agencys demand letter, I paid the remaining balance of {$890.00} in full within XXXX hours. This payment was made in good faith to resolve the matter immediately despite my concerns regarding XXXX billing and servicing conduct. I do not dispute owing the remaining balance. However, I dispute the manner in which XXXX serviced this account and escalated it to collections. My concerns are as follows : XXXX. Failure to send the final bill as specifically requested. XXXX. Premature charging of my credit card prior to the due date. XXXX. Improper handling of a fraud-flagged transaction despite immediate authorization. XXXX. Processing multiple partial charges rather than resolving the balance appropriately. XXXX. Failure to provide notice or reasonable opportunity to resolve the remaining balance. XXXX. Premature placement of the account into collections despite substantial payment already made and payment mechanisms available. Given that I paid the collection balance in full within XXXX hours of notice, any negative credit reporting related to this matter would be unjustified and harmful. I am seeking the following resolution from XXXX : XXXX. Confirmation that no negative credit reporting has occurred related to this account. XXXX. If any negative reporting has occurred, immediate deletion from all credit bureaus. XXXX. Written confirmation that the account reflects Paid in Full. XXXX Review of XXXX billing and collection escalation procedures to prevent similar consumer harm. Thank you for your review of this matter.

Company response to consumer: Closed with non-monetary relief