Consumer complaint received 2021-04-15 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: MI

Complaint narrative:
Dear CFPB, What a mess! Please refer to my prior complaint XXXX I was locked out of my email address. That originated this complaint on XX/XX/XXXX I recently viewed the account after finding the consent order of the Attorneys General Consent Order XXXX finding Nationstar and Mr Cooper mortgage with fault as to handling mortgages. Mr Cooper has a loan under my name loan # XXXX under my SS they took over old XXXX  accounts Mind you : both XXXX XXXX and my X husband XXXX were terminated in Federal Court in XXXX. I believe that Mr Cooper may have lent my equity to someone else unfairly. This is the equity Ive been advocating for since XXXX And if theres any debt its from XXXX XXXX Reaffirming a null and void loan against the Courts objection. XXXX also refused to sign the quit claim deed as ordered by the Court My interest in the property was omitted in XXXX  XXXX  XXXX case. 
The Bankruptcy court granted the house back to me after I proved their deception to the court. 
Theyre stil hard at work to make me destitute, And its working, I am I need your help. 
Mr Coopers admin XXXX XXXX states completely from old material and states a case # XXXX again denies my claim. 
Theres written on the outside of the jacket per a customer service rep/Cooper do not release lien, or credit information this is highly suspicious and I would hope that someone would enforce the release of the funds/ equity To me. So that I dont have to be destitute. 
I have a right to those funds, even if you take it from XXXX Home in XXXX XXXX mi. Deeds records state something to the effect of an Excess of forfeiture funds to him by XXXX  I was awarded the marital home in binding arbitration an agreement was made. And he should forced to deliver case XXXX DM Arbitration XX/XX/XXXX which should supersede the Flawed judgement of Divorce by Attorney XXXX XXXX. 
Please I know I will find no relief in XXXX XXXX! In the State of Michigan for that matter. 
An abuse of power is prevalent and these are also actions of retaliation. 
I believe youve already found my relief! Therere just making certain that I dont get it. 
It appears that Mr Cooper has used my old modification documents to modify or use somehow for someone else. The last couple of pages are not my signature, and I have never had a XXXX attach as its states. 
Do you think you can figure this out? They or someone had been hampering my communications. My emails arent being delivered, nor are my phone calls returned. 
It appears someone may have suggested to the FBI that Im a threatening to security or society IDK Im finding all kinds of nonsense spoken against me unfairly. 
Please see the attachments Also the case Consent Order is very informative And I believe it should relate to me. 
Case # XXXX dated XX/XX/XXXX a civil action taken against XXXXation-star/Mr Cooper Admin for Mr. Cooper XXXX Attorney General Mi. XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mi. ( XXXX ) XXXX I truly need an attorney ... but not one from Michigan. 
Sincerely Grateful and are of Hope once more Awaiting relief XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX office stated that they mailed the results of my complaint to XXXX XXXX XXXX XXXX. Why there if I hadnt been there since XX/XX/XXXX? Thats odd they also emailed me this closure letter XXXX XXXX XXXX dated XX/XX/XXXX and I cant open it.? This was just after the consent order?

Company response to consumer: Closed with explanation