Consumer complaint received 2024-12-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I received a text from what I believed was Chase fraud team asking did I try to make a wire transfer, I replied NO then I received a text to say someone from Chase Fraud will call me. Within seconds I received a call from what I believed was JP Morgan Chase bank, caller ID on my phone came up as JP Morgan Chase and the phone number was the number on the back of my bank card therefore I believed I was talking to a member of Chase fraud team. I was told my bank account had been hacked and there was an investigation taking place with the FBI into fraudulent attacks on the bank. The person I was talking with had my bank account number, had my address and my date of birth, I was told there would a freeze on my account and therefore they were opening a secure account for me to wire my money into while the investigation was ongoing. This call came on XX/XX/year>. The lady repeatedly told me I was being recorded for safety purposes and only answer the phone to this number as it's the secure line for Chase fraud as it's the number on the back of my bank card, which was the number that showed on caller ID. The person had me wire {$13000.00} into the new account on XX/XX/XXXX, and another wire of {$10000.00} directly after I sent the first wire transfer. This person had transferred {$5000.00} from XXXX of my savings account to my checking account before they made the call and transferred another {$5000.00} from my other savings account to checking also before the call was made therefore they had already been into my account before I sent the wire transfers. On XX/XX/XXXX they again transferred {$3000.00} from my savings into checking and {$2000.00} from my other savings into checking and they sent a wire transfer of {$6500.00} on the XXXX of XX/XX/year>. I was told I would receive my new bank card and account information in the mail in XXXX working days. I went on vacation with my family for a week and when I returned i had nothing in the mail. I went to my local Chase bank and that's when I found out I had scammed. I filed for a wire recall and was denied. I went to the bank again and filed XXXX claim for fraud and again I was denied, I was told over the phone the case was closed as they are unable to get in contact with the person on the receiving end... I filed a police report. I have the wire transfer details, name & address or recipient but nothing is being done to retrieve my money. JP Morgan Chase bank are saying they are not liable for scams but yet this person was already in my account and transferring money from my savings accounts before the wire transfers were sent therefore fraud was committed. The real Chase fraud team did not contact me at any time to stop these transactions, therefore they are liable for not protecting my money. I believe the person who i spoke to on the phone may have been an employee of JP Morgan Chase. I am still getting phone calls with caller ID saying JPMORGAN Chase but the phone number is different. When I filed my claim in the bank I was told the caller ID would not have a phone show on the caller ID. I need my money back and Chase are blowing me of, they are putting the blame on myself because I got scammed even though these people already had my account number, my DOB, address and had already transferred money from my savings accounts to checking. Can you please help me solve this issue

Company response to consumer: Closed with explanation