Consumer complaint received 2026-03-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
This is started from Wells Fargo. I have sent numerous paperwork from XXXX to XXXX when they sold it to XXXX loan servicing I have approved that they have not discharged. The government funding that I was given when they make it home affordable the XXXX modification so Im gon na send you paperwork from the XXXX balance to when they fabricated the balance from XXXX to them telling me to go negligent on my payments in XXXX in order to qualify for this modification making homes affordable. They then put me into foreclosure. Theres a foreclosure letter where than my parents wired them money to pay for all the fees they then persist to say that my balance was up to {$210000.00} but then that was a mistake. Well what happened to that money what happened in the money that I paid up to date for the modification and that almost {$11000.00} discharge that was never done. This is a serious problem. Im gon na show pages of my balance from the beginning to what it was when I paid it off to one of the last statements when I had it with them, but I did two modifications. What kinds of modifications did they help a consumer in any ways on this modification, besides really fraudulently, keeping my money and not reporting the proper money that the government wrote off and now to this day, I had mediation for the two accounts, which has only been one account they keep changing the account numbers. Nobody else does only when they did fraudulent stuff. The dirty laundry is out in the air, but its not fair that I dont get my money back or I have to run to these rabbit holes and wild goose chases with them and theyre allowed to continue to do and they dont have to pay portions back they stole thousands and millions from people. on the photos that I downloaded I sent a XXXX copy of the first page of the modification that was the first modification of the loan that I took out with them in XXXX the original one was with XXXX, XXXX and I have a XXXX sewing the balance. I have a XXXX tax statement a XXXX mortgage statement a XXXX tax statement and then I have the XXXX foreclosure paperwork that you sent me after they had me go negligent on my payments and I went into foreclosure. My parents paid that almost {$8000.00} to get it out. Then they proceeded to send this breakdown seat of the modification and added in all those fees that I paid out to get out of foreclosure right and then theres a discharge of almost {$12000.00} that the government gave me for the making home affordable hand loan that was never discounted because you can see on the XXXX tax form its still at XXXX so how do I have two modifications in XXXX and XXXX and have a balance of XXXX when they sell it to XXXX in XXXX and still have a payoff in XXXX of XXXX tell me where those discharges went and what happened to the modifications and they they are what kind of modifications did they give to the consumer for me nothing no good fraudulent they took and took and took for me payments of interest and then they added on on the back end and then they kept taking and didnt do it. They werent taking the discharges. They changed the account numbers every time they did something fraudulent. I had one mortgage there thats it. The account numbers that are in mediation. Were not calculation. Error is small calculations. They were a big serious problem.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation