Consumer complaint received 2024-12-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: SC

Complaint narrative:
I am writing to formally file a complaint against USAA Federal Savings Bank regarding improper credit reporting and their failure to provide adequate notice of a missed payment, resulting in significant damage to my credit score despite my documented history of responsible financial management.

Background of Banking Relationship : I have maintained an active account with USAA since XXXX, consistently demonstrating responsible financial management through perfect payment history. Until this incident, I have never had a missed payment with USAA. 

In XXXX of XXXX, I attempted to set up automatic payments for my USAA credit card account. Despite my belief that autopay was properly established, a payment was missed. Most concerning is USAA 's complete failure to notify me of this missed payment through any communication channel - no mail, email, phone calls, or mobile app notifications were received. I only discovered the delinquency when my card was declined during a transaction on XX/XX/XXXX Upon discovering this issue on XX/XX/XXXX, I made an immediate payment of {$1000.00}, covering both the overdue balance and the next month 's payment Despite my immediate corrective action and long-standing excellent payment history, USAA representatives refused to address the situation appropriately. On XX/XX/XXXX I spoke with XXXX separate USAA agents who declined to remove the negative credit reporting or acknowledge USAA 's failure to provide proper notification. 

This incident directly parallels USAA 's previously documented violations reported by the CFPB in XXXX, specifically : 1. Systemic failure to provide adequate customer notifications 2. Improper handling of credit reporting disputes 3. Failure to honor customer payment arrangements 4. Deceptive practices in account servicing 5. Inadequate customer service response to disputes The consequences of USAA 's actions have been severe : - Credit score drop from XXXX to XXXX - Potential risk of increased interest rates on existing credit accounts- Time and resources spent attempting to resolve this issue I respectfully request the CFPB to investigate USAA 's notification practices and compliance with consumer protection laws. I additionally request that CFPB XXXX USAA to remove the negative credit reporting given their failure to provide proper notice, review USAA 's current customer service practices regarding credit reporting disputes, and examine USAA 's autopay system setup and confirmation procedures. 

This complaint is filed under the Consumer Financial Protection Act of XXXX, which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) in consumer financial services. USAA 's actions appear to violate multiple consumer protection regulations, including requirements for proper notice of missed payments and fair credit reporting practices. 

I am prepared to provide any documentation or information required to support this complaint. The failure of USAA to provide proper notification and their subsequent refusal to correct their error has caused significant financial and personal hardship. 

Thank you for your attention to this matter. I look forward to your response and assistance in resolving this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation