Consumer complaint received 2025-03-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: SOFI TECHNOLOGIES, INC.
State: CO

Complaint narrative:
In my previous complaint that I made regarding XXXX XXXX XXXX, I outlined the scam that I was victim of. Scammers impersonated my XXXXXXXX XXXX by hacking the XXXX XXXX XXXX  database and hiring me to a fake XXXX XXXX position. In this position, I was sent checks that successfully deposited and then were returned after I sent the money for what I thought was subscription services for research. I deposited five checks into a SoFi account. Approximately two weeks after SOFI cleared these deposits, with NO warning, SOFI bounced the checks for fraud, leaving my SoFi account balance at approximately - {$990.00}. As a responsible customer, I immediately called SoFi to address the problem and was told that the security team had opened a case and would be contacting me. NO contact was ever received. Over the next two weeks, I called multiple times seeking updates and was eventually told that my account was frozen pending closure due to my negative balance. Worried that this would negatively impact my credit, even as a broke XXXXXXXX XXXX, I scraped up funds and sought to transfer money from another account into my SoFi account. But SoFi blocked the addition of the funds. For the next two months, I proceeded to call SoFi many times in an attempt to remedy the negative balance, but it no one had a clue what to do. Every time, I was told that I would have to wait until my account closed to settle my balance. Finally, on XX/XX/XXXX XXXX, I spoke to XXXX, in member security who said that I would need to wire the funds from my external account to my ( frozen ) SoFi account XXXX XX/XX/XXXX, before banks opened and I could wire the funds, I received an email from SoFi alerting me that my account had been closed, and that SoFi may report this to credit reporting agencies. I immediately called the number provided and after being transferred multiple times to different departments, I finally spoke to someone in the banking department. She told me that this would not be immediately reported to any credit agencies and that I would receive notice from the Account Servicing Department within the next 2-3 business days with more information on how to settle this balance. 
I waited one week and heard nothing from SoFi. I called again on XX/XX/XXXX th and spoke to an account manager. He informed me that SoFi had closed my account and transferred my debt to a third party for collection. When I asked the name of this third party, he said that they would contact me regarding repayment and may be alerting credit reporting agencies.

As outlined above, SoFi has handed this very poorly, especially given that it was SoFi that cleared the funds for 2 weeks before spotting the fraud, and only AFTER I as the untrained consumer, had spent funds per my professor/fraudsters instruction. SoFis actions/inactions are well below the duty of care for a consumer, especially a XXXX XXXX This has taken much time, been extremely frustrating, and damaged my credit score while I continue to wait for SoFi to contact me. At great hardship to me, I scraped together these funds, and have had them available since SOFI froze my account. But despite many calls to SoFi, there were no straight answers, many wrong answers, and now Im told that my debt is transferred to a third party, about which SoFi can tell me nothing including how to contact.

It appears that by simply ignoring my requests and misleading me for the past two months, SoFi has effectively sold my debt and gotten their money at my expense. I have been told that they can no longer help me and that I will be contacted by whoever holds my debt now for repayment. Although I have still hear nothing.

Company response to consumer: Closed with explanation