Consumer complaint received 2026-06-12 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: PA

Complaint narrative:
Account History I am filing this complaint against Synchrony Bank regarding the closure of my Lowes Commercial/Credit Card account despite nearly eleven years of flawless account management. Account opened : XX/XX/XXXX Account type : Lowes Commercial/Credit Card Account holder XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am a XXXX XXXX XXXX and owner of XXXX XXXX XXXX XXXX XXXX This account was used extensively for legitimate business purchases at Lowes related to property renovations and generated significant purchase volume for Lowes and Synchrony over the years. Timeline of Events XX/XX/XXXX : Lowes Commercial/Credit Card account was opened. XX/XX/XXXX : Synchrony Bank abruptly closed the account while it remained in good standing. XX/XX/XXXX : A payment of {$250.00} was made, demonstrating my continued commitment to timely repayment. Account Standing At the time of closure, the account was in good standing with the following characteristics : Credit limit : {$35000.00} Reported balance : Approximately {$10000.00} Utilization : Approximately 31 % Payment history : 100 % on time No late payments No charge-offs No defaults No returned payments No other negative account activity The following facts further demonstrate responsible account management : Nearly eleven years of perfect payment history No history of delinquency Responsible credit utilization Continued ability and intention to repay the balance, including the {$250.00} payment made on XX/XX/XXXX A long-standing business relationship with Lowes and Synchrony Bank Explanation When I contacted Synchrony Bank regarding the closure , I was informed that I was considered a high risk customer and that authorized users on the account may have contributed to the decision. I find this explanation unreasonable and inconsistent with the actual performance and history of the account. Based on the accounts payment record, utilization level, and overall standing, the stated rationale does not appear to align with the facts. Harm The closure of a long-established account with a {$35000.00} credit limit has caused financial harm, including : Reduction in my overall available cr edit Potential increase in my overall credit utilization ratio Possible negative impact on my credit score Disruption of a long-standing business credit relationship despite a perfect payment history Requested Resolution I respectfully request that Synchrony Bank : Provide a complete written explanation identifying the specific reasons and data used to classify me as a high-risk customer. Disclose any credit report information, internal scoring models, or risk factors relied upon in making the closure decision. Investigate whether inaccurate information was used during Synchronys review process. Reconsider the closure decision and reinstate the account. Correct any inaccurate reporting made to credit bureaus as a result of this action. I believe Synchrony Banks decision is inconsistent with my demonstrated creditworthiness and nearly eleven years of responsible account management. I am requesting a thorough review by Synchronys executive management team and a detailed written response. XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation