Consumer complaint received 2025-03-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
This is XXXX XXXX My mailing address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have a Citi Checking account Citi Checking account # XXXX Case Number with CitiBank Executive Response Unit is XXXX My cell phone on file is ( XXXX ) XXXX I have been experiencing many and seriously inconvenient account troubles since early XX/XX/year> until to day As I was informed XX/XX/XXXX night by CitiBank employe that on XX/XX/year> my account was closed without notifying me and my funds disappeared and I can not reach them, same as what happened back on XX/XX/year> - XX/XX/year>, my online account was blocked, and a notice by email was sent to me - XX/XX/year>, I received another automatic account closure 60 days notice by email - XX/XX/year> I received an account balance confirmation email notice from CitiBank ironically while my account was on hold - XX/XX/XXXX, I talked to CitiBank fraud department on phone extensively and since few days earlier on alerts about possible fraud activities that they suspected yet all transactions were valid and normal - XX/XX/year>, I went to CitiBank branch at XXXX XXXX XXXX, XXXX XXXX XXXX  and bank agent XXXX XXXX who has helped me greatly communicating with CitiBank fraud department, they were questioning if the checks deposited earlier in XXXX were mine, and on the phone after over an hour they confirmed that they did check my deposited checks issued by The State of XXXX  are actually mine and they are paid as my salary for XXXX  work, That same day CitiBank XXXX XXXX XXXX has issued me another Debit card and took my old card to shred and asked me to wait till XX/XX/year> for new card and my account release of hold -On XX/XX/XXXX, account was reopened and my online credentials was changed then it started working XXXX XXXX XX/XX/year> I have used my account to send money to my Wife abroad from XXXX CitiBank XXXX XXXX XX/XX/year>, I have used my online Citibank access to XXXX XXXX work checks each for XXXX XXXX XX/XX/year> I received an email confirming my account balance to be XXXX, XXXX as of XX/XX/XXXX -XXXX  XXXX morning I received an email from Citibank to encourage me to deposit more money around XXXX to reach " Citi Priority level of XXXX XXXX balance XXXX XX/XX/XXXX, night I was checking my Citi online application and it said that my account is closed and I could not see my funds- I called customer service, using my account number and Social Security card number that were not recognized by the CitiBank system and also not recognized by the representative who told me later that My Account was closed on XX/XX/year>? 
- Same day on XX/XX/year> when I was referred on phone to another representative at CitiBank, her name is " XXXX  " she told me that my account is closed and no reason mentioned and that my funds will only be available in XXXX days by check through mail When I asked her why again do this to me, to please either reopen or send my funds sooner to use it for my living expenses she requested an expedited mailing of my funds, and that she can not guarantee anything XXXX XX/XX/year> I emailed another formal complain to Citibank XXXX Response XXXX email ; XXXX also left a message on same day at their number XXXX Called them again Monday morning XX/XX/year> and spoke to representative that took my complain and gave me a case / reference number XXXX Thank you XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief