Consumer complaint received 2025-03-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: JPMORGAN CHASE & CO.
State: MD

Complaint narrative:
Paid doctor 's office for services provided on XX/XX/XXXX. XXXX. TRIPLE ( 3x ) billed my CHASE Visa. Called Chase Visa, told them only 1 charge correct. Chase reversed all 3. Called back within 48 hours ( they told me to wait that long to see the corrections to my account ) to tell them they OVER-CORRECTED and 1 of the charges was correct. Chase fixed their mistake calling it a " REBILL. '' Then XXXX XXXXs receptionist later put thru 2 credits to fix their mistake ( AFTER I told them Chase had already corrected account ). 

I fully cooperated with XXXX to tell Chase to reverse the EXTRA credits ( see attached letters and additional REBILLS. I NEVER got any money, any goods or services or ANY benefit or offset to any charges on my Chase Visa for these credits in error. These were only accounting entries to my account! 

After many calls between Chase, XXXX & me, Chase fully corrected my account on XX/XX/XXXX. They said it could take up to 45 days from XX/XX/XXXX for the XXXX to get their money. 

I PAID Chase in full for the amount of the XXXX correct billing Chase charged on my Visa card -- when it was due, on time. They took it out of my bank account. 

Now, over 50 days later, XXXX has never received the original correct amount I paid Chas

e Visa OR a refund from Chase for the 2 erroneous credits. Called Chase Visa o
n XX/XX/XXXX after XXXX calls from XXXX wanting their money. Chase told me they paid the doctor via 3 ACH payments -- XXXX on XX/XX/XXXX and XXXX on XX/XX/XXXX and said they were " successfully transmitted. '' I asked Chase for the XXXX info as XXXX said never got the money. Chase refused and said it was " proprietary information. '' Got XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX merchant bank ) and me on phone to Chase Visa later again on XX/XX/XXXX and Chase said again would NOT release ACH info, even to XXXX XXXX XXXX XXXX XXXX XXXX XXXX  could trace incoming funds. Asked for supervisor and Chase said someone would call me in 3-5 business days. They have NOT. I called again and no one will help me. 

Because of XXXX 's erroneous billings/credit, this was handled by Chase 's XXXX Dispute Resolution '' office, not normal charge payments. So, a person probably prepared the ACH payments and probably sent the money somewhere -- NOT to XXXX XXXX XXXX 

Chase is stonewalling and won't tell me where the money I sent them has gone, but it did not go to XXXX XXXX XXXX XXXX XXXX account. Chase won't even give XXXX XXXX XXXX XXXX info so they can trace to see if they lost it. 

Chase has lost/misappropriated my money and will NOT account for what they did with it. Now XXXX is dunning me not just for the original payment I actually owed, but also for the 2 credits that Chase took from the XXXX and now refuses to return or has lost as well. XXXX says I have to pay them even if I paid Chase and Chase lost my money because I paid with Chase Visa. 

HELP-Chase has lost my money and sent it to the wrong place and won't trace the ACH or give me the info so XXXXXXXX XXXX XXXX can trace XXXX And Chase won't refund the money they took from me to pay the XXXX either.

Company response to consumer: Closed with explanation