Consumer complaint received 2024-07-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Solar Mosaic LLC
State: TX

Complaint narrative:
XXXX XXXX XX/XX/XXXX signed contract with XXXX XXXX to install XXXX solar panels - PIC XX/XX/XXXX The very next day - XXXX XXXX went to city of XXXX- LIED and received a XXXX - indicating that the solar work was complete and had met city codes. - when in fact no work had been done - no city inspection had occurred - see date on first line - PIC XX/XX/XXXX signed contract with Mosaic bank to finance the job - XXXX XX/XX/XXXX Friday - XXXX XXXX  requested the first XXXX of the project total to buy parts -PIC XX/XX/XXXX Friday - XX/XX/XXXX XXXX on Monday holidays - unlikely any materials would be delivered during this time - in fact none were. 
XX/XX/XXXX Tuesday - XXXX XXXX  sent internal memo to Mosaic - their partner - and requested the balance of the project be sent to them - indicating the work was complete - in fact NO WORK HAD BEEN done- much less the complete job - IMPOSSIBLE for work to be done - since I was in Arkansas visiting relatives for XXXX - and my back yard - the only access to roof - was locked up with a XXXX foot fence - padlocked and XXXX dogs inside. My neighbors on each side dog sit while i am gone and I share a drive way space with one - both would have noticed if work trucks were at my house and a bunch of strangers on my roof. Both will testify that did not happeXXXX XXXX XXXX XXXXD AGAIN!! 
Mosaic had to know the work was NOT done and that they should question XXXX XXXX claim - instead they made no attempt to contact me to verify the job was complete - Mosaic enabled XXXX XXXX by sending them 100 % of the project money - BEFORE any work was done- leaving me with no, leverage to see to it that the work was completed properly and XXXX XXXX  no motivation to do a proper job. Which is exactly what happened. see XXXX showing money distributed. 
XX/XX/XXXX - XX/XX/XXXX - XXXX XXXX  was on my roof XXXX times installing XXXX panels which was supposed to ne a three day job. 
XX/XX/XXXX XXXX XXXX  notified me that the job was complete and that they would not be back. Since then XXXX XXXX has failed to take my calls nor answer my emails. I called Mosaic and notified them to not send the remaining XXXX of the project money - which is when I found out they has already done so. I am Mosaic customer - they owe me the professionalism of taking care of my money and not GIVING IT AWAY irresponsibly. They failed in their duty to me- they enabled XXXX XXXX- they did nothing about it after being notified of the problem they caused. They continue to refer to XXXX XXXX as their PARTNER - and continue to refuse to show me the internal memos from XXXX XXXX  which initiated the improper distribution of my money. 
The job was NOT complete - in that A ) they incorrectly ignored the layout plan for the roof tiles- installing them is a manner such that the bathroom vents which vent the bathroom smells through the roof were covered up effectively capping the vents so that the smells could not leave and were trapped in the bathroom - most unpleasant - cost to fix between {$85.00} and {$200.00} B ) they left electrical wire exposed on the roof allowing the elements to degrade it and for squirrel 's to chew on it disabling the system - these should be in conduit - cost to fix between {$2500.00} and {$3000.00} C ) they broke numerous roof tiles - cost to fix between {$100000.00} and {$120000.00}. see middle quote XXXX XXXX XXXX  contract calls for the work to be done in good workman like manner meeting industry standards. The above does not meet industry standards. See earlier PIC of contract. 
XX/XX/XXXX I filled complaint XXXX with Mosaic - based on the above- they sent an internal memo to XXXX XXXX  whom denied every thing and then Mosaic closed the complaint. PIC XX/XX/XXXX I filled a second complaint number XXXX based on above. Mosaic initial response was to tell me they did not need my ok to distribute money. XXXX XX/XX/XXXX Mosaic further response was to ADMIT the job was still NOT complete- XXXX months later - and that the city had NOT inspected the job nor approved that the job met XXXX codes - both of which would be a normal requirement to state that the job was complete and that the balance of the project money was due. XXXX XXXX LIED AGAIN a direct violation of all standard workman codes- GUARANTED IN XXXX XXXX CONTRACT - and Mosaic bought everything their PARTNER said and gave away my money.PIC of money distribution and XXXX XXXX contract. This email from Mosaic XXXX that XXXX XXXX  claim of work completed on XX/XX/XXXX was a LIE!!! 
XX/XX/XXXX Mosaic further response was to state that XXXX XXXX  had FIXED all broken tiles. Which ADMITS that they broke tile 's which needed fixing. 
XX/XX/XXXX approx. I called and talked to XXXX in loan servicing - nice guy- explained all the above to him- went over all the communications etc and he told me to get picture of my roof and send it. 
XX/XX/XXXX approx sent twenty plus pictures clearly showing broken tiles. Mosaic opened claim number XXXX. I asked for supervisor level person to call me- AS OF THIS DATE THEY HAVE IGNORED ME!!!!! 

All of the above proves : A ) Both XXXX XXXX  and Mosaic bank breached their contract 's with me in numerous places. 
B ) The work preformed by XXXX XXXX  did not meet industry standards C ) Mosaic was complicit in enabling XXXX XXXX efforts to cheat me by failing to responsibly confirm their partners claims before giving away my money I expect the following : A ) XXXX or both Mosaic and XXXX XXXX  to pay for all needed repairs to my roof - put the wires in conduit - replace those that have been chewed and to fix the venting problem. 
B ) Forgive in total the {$46000.00} and all penalty fees. 
C ) Remove Mosaic XXXX on my house

Company response to consumer: Closed with explanation