Consumer complaint received 2026-01-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Westlake Services, LLC
State: FL

Complaint narrative:
Company : Westlake Financial Services Product : Auto loan Issue : Loan servicing and collections Sub issue : Credit reporting and deficiency balance Account Number : XXXX I am submitting this complaint regarding Westlake Financial Services handling of a vehicle repossession, post sale notice requirements, deficiency balance calculations, and credit reporting. 

Under XXXX  law and the Uniform Commercial Code ( XXXX XXXX and XXXX ), a secured creditor is required to provide a timely post sale notice following the disposition of collateral. This notice must include the sale details, application of proceeds, itemized fees, and the remaining deficiency balance. 

Westlake Financial Services failed to provide this notice in a timely manner. During telephone conversations on XX/XX/XXXX and XX/XX/XXXX, I informed XXXX representatives that I had not received the required post sale notice and was advised that it would be sent. The notice was not provided at that time. 

Only later did XXXX send an XXXX to XXXX dated XX/XX/XXXX, which I did not actually receive until XX/XX/XXXX, when it was sent by email, not by certified mail. This was well after the vehicle had already been sold at auction. Based on the repossession occurring around XX/XX/XXXX, the auction appears to have taken place in early XXXX, meaning the required post sale notice was not provided for several weeks following the disposition of the vehicle. 

Additionally, the amounts communicated by XXXX are inconsistent and unsubstantiated. The XXXX to XXXX lists a deficiency balance of {$5800.00}, while a subsequent settlement letter dated XX/XX/XXXX lists a balance of {$6300.00}, an unexplained increase of approximately {$450.00}. The accounting document does not provide a true line by line itemization of fees and relies on aggregated figures, making independent verification impossible. 

Following these issues, Westlake Financial Services issued a settlement offer dated XX/XX/XXXX, proposing to resolve the account for {$1200.00} while simultaneously continuing to report negative information and without first correcting the post sale notice deficiencies or the inconsistent deficiency amounts. I attempted to resolve the matter in good faith by responding with a conditional acceptance that required correction of the credit reporting, but no meaningful response was provided. 

On XX/XX/XXXX, I sent Westlake Financial Services a formal written notice outlining these issues and offering to resolve the matter through a conditional settlement. I allowed a reasonable period of time for XXXX to respond. As of the date of this complaint, no meaningful response has been provided addressing the statutory notice failure, the inconsistent balances, or the ongoing negative credit reporting. 

Despite the unresolved dispute, XXXX continues to report negative information to consumer credit reporting agencies and pursue collection activity on a balance that remains legally disputed. 

I am requesting that the CFPB investigate Westlake Financial Services for failure to comply with post sale notice requirements, inaccurate and inconsistent deficiency calculations, and continued credit reporting and collection activity on a disputed account. 

I am seeking correction of my credit reports, cessation of collection activity related to the disputed deficiency, and confirmation that Westlake Financial Services complies with applicable consumer protection laws.

Company response to consumer: Closed with explanation