Consumer complaint received 2026-04-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
XX/XX/XXXX - Discovered funds from my protected account ( over XXXX ) were gone XX/XX/XXXX - Colleague alerted me to unauthorized charges and access to his WF account by someone we both knew, and which had been occurring since XXXX, who had also been my renter XX/XX/XXXX - began a preliminary investigation into unrecognized and unauthorized transactions on my accounts at Wells Fargo XX/XX/XXXX - Began to dispute these charges, alerted the authorities and put fraud alert on my accounts XX/XX/XXXX - Closed my accounts or so I thought Wells Fargo had done so, but only changed them, kept the credit cards open and the line of credit open XXXXXX/XX/XXXXXX/XX/XXXX - all my funds were basically gone, in spite of selling a property and asking Wells Fargo to protect the funds XX/XX/XXXX - Sold a second property and put the money with Bank XXXX XXXX XXXXXX/XX/XXXXXXXX - Asked XXXX for statements and dowload, to disengage me from XXXX and to unlink my debit card from my savings account XXXX - current - I am now realizing the full extend, of how badly I was compromised, with over {$200000.00} missing, via unauthorized XXXX transfers, ATM cash withdrawals, fund transfers between banks, limits on cards being re-set after Wells Fargo continues to send out cards and put the cards on phones, I don't recognize - what is most appalling is the hundreds of emails they sent stating they suspected fraud but I did not see, and did not respond, so they just continued cancelling and issuing cards, changing my limits, allowing data patterns, that are not my norm - hundreds of phone calls and visits to both banks but to no avail, they tell me I gave my card and pin number to someone, to which I state, no you did, Wells Fargo, you did that and worse, you gave the fraudsters access to my accounts, my life savings, stating they suspected fraud but did nothing and refuse to understand that this is a fraud case which goes beyond a few disputes XX/XX/XXXX- I have filed complaints with the XXXX XXXX to no avail XX/XX/XXXX- I have asked a fraud case be opened and that they start tracing the IP addresses and provide the call logs and to no avail XX/XX/XXXX- I have suggested this is debit card and XXXX fraud, with funds transferring in and out of my accounts, so the funds could be accessed in a myriad of ways that I am now seeing the holistic and end to end picture XXXX XXXX- I have to bring law enforcement back in XXXX XXXX- I have corroborating evidence and data on who the person is that did this as it is when this person was in close proximity, that the fraud occurs almost daily along with my credit cards being stolen and a phone Calendar of events - Evidence that indicates the phone access was how she was able to convince the banks to get cards, or steal them from me when I would think I had lost them and then get my PIN cXX/XX/XXXXe, which not once, did WF advise me to change XXXX XXXX- And finally today, after I told them there was fraud, the branch manager and the staff at the WF I bank at, they allowed transactions to continue to occur, when finally there was simply no money left- And the suspect had a key to my mailbox, access to information, as I would catch her using my private property, but she was wealthy, I did not suspect until my friend indicated what had happened to him, so for all I know she may have been stealing from me, since I met her - Access to my old phone, my credit cards, potentially even using my ID but I don't know what I don't know

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation