Consumer complaint received 2025-11-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
I am requesting assistance with rescinding a solar loan with GoodLeap LLC ( XXXX XXXX. XXXX ). 



On XX/XX/XXXX I obtained a {$40000.00} installment loan from GoodLeap Solar to finance the purchase and installation of a solar panel system through XXXX XXXX. A XXXX sales representative came to my home to discuss the system, but all communication and the loan application process with GoodLeap was conducted via phone and email. 



XXXX installed the system, but it is underperforming and has not been properly serviced, maintained, or repaired. Despite repeated attempts to contact XXXX for maintenance, warranties, and production guarantees, they have ceased operations and are unreachable as of [ approximate date, e.g., XX/XX/XXXX ]. Their website is down, and no notice of closure or alternative support was provided. 

I am submitting attached documentation, including photographs of my monthly power bills and recorded solar panel output, as evidence of XXXX XXXX defective installation and failure to provide proper service. 



Timeline and Facts : XXXX XX/XX/XXXX : My solar panels produced electricity at expected levels, resulting in normal Florida XXXX XXXX XXXX ( XXXX ) bills consistent with prior usage. 

XXXX XX/XX/XXXX : Solar panel production significantly decreased. My XXXX bills increased over sixfold, directly correlating with the underperformance of the solar system. 

XX/XX/XXXX : I contacted Florida XXXX XXXX XXXX by phone to investigate the abnormal billing. XXXX confirmed that the solar panels were producing only XXXX kW, while my household demand from the grid totaled XXXX kW, directly causing the increased utility charges. XXXX instructed me to contact XXXX XXXX and XXXX XXXX to have the solar system assessed, serviced, or removed. 

XXXX XX/XX/XXXX : I attempted to contact XXXX XXXX via phone and email, leaving multiple voicemails and submitting inquiries through their website contact form. I received no response. 

XX/XX/XXXX : Through independent research, I discovered that XXXX XXXX had ceased operations without providing notice to clients or transferring service obligations to another provider. 



As a result of XXXX XXXX material breach, failure to perform, and abandonment, I have been forced to : Continue making payments on my GoodLeap XXXX loan. 

Pay excessive electricity bills due to the underperforming solar panels. 

Under my XXXX loan contract, the FTC XXXX XXXX explicitly allows me to assert claims against the lender for any failures by the seller ( XXXX ). Given XXXX abandonment, defective system, and failure to perform promised services, I have formally demanded rescission of the loan, return of the solar panels, and zero further liability. I also requested protection against negative credit reporting. These letters were sent to XXXX on XX/XX/XXXX. 



XXXX has not resolved the issue, and I am filing this complaint to request assistance in enforcing my rights under the XXXXolder Rule, ensuring rescission of the loan, and arranging return of the solar system.

I am seeking prompt resolution in accordance with my rights under the FTC Holder Rule and the terms of my XXXX loan agreement.

Company response to consumer: Closed with explanation