Consumer complaint received 2024-08-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I am a notarized POA for a friends account. I am a chase customer as is he. He is in a rehab facility with NO access to banking at all, unable to walk or leave the hospital or use his phone. I have his full permission to bank on his behalf and control his banking and make sure his bills are paid. Recently a property of his got sold and $ XXXX was transferred to his account and I needed to transfer money between his accounts and begin paying off credit cards and contractors which had worked on his house which sold. Chase asked me to submit a separate POA notarized by their bank which I completed. Due to the POA I submitted there was a clause in the document that stated it would only be in effect if he were to be incapacited. So essentially it wasnt valid. I contacted the hospital asking if they would provide a medical note and they agreed he was NOT incapacitated and it was best for me to choose a different POA to have him sign. So I submitted a second POA. On this POA which was signed and notarized there was no clause about being incapacitated, and he signed of his own free will and it had become a matter of urgency by this time since we had wasted almost XXXX weeks by this time and workers still had not been paid and were becoming unsettled. The new POA was submitted and approved ; XXXX XXXX it was signed. A day later while I was granted access to his accounts as his POA I began moving funds around and paying bills and transferring funds to withdraw so I could pay workers. The following day, I get a call from the bank saying they had overlooked an error on the POA document. In my haste, on XXXX page, I wrote XXXX XXXX as the date and the other page had XXXX XXXX. Again all was halted until this was sorted again. I will note that I live a XXXX XXXX XXXX away from my friend at the rehab facility but still I would go to visit and check on him. I am his only friend, he has no family, nobody. I have known him XXXX  years. It was me who found him laying on the floor with a broken XXXX  for XXXX  days near death at his house. So upon driving to see him yet again with another application to sign it was beginning to get frustrating as to why chase bank had approved it, then disapproved it and now requesting a new form again. But still we comply with the requests. When I got there, the notary couldnt make it, I figured if I could have him cross out the month of XXXX and correct it to XXXX and initial it, it would suffice. That was the XXXX application submitted. Needless to say, it was rejected. Fed up and completely frustrated at this point, getting news that my friends primary residence had been ransacked and wiped out of all his belongings and vandalized ( his insurance had lapsed while in rehab ) this was not something to take lightly anymore. It had been almost XXXX weeks now people are not getting paid his house broken into doesnt take rocket science to make the connection for the break in. Armed with a brand new POA and a meeting with a notary, again I drove the XXXX hours to have an entirely new form signed. Had it submitted that afternoon. The next day, my account had been frozen for FRAUD ACTIVITY based on the number of times I had tried to gain access to his accounts. I explained this to the fraud investigator- the entire story, and today, I recieve news my accounts and his accounts have all been CLOSED and we have been asked to take our business elsewhere. How is this ok??? This was an error on chase part overlooking the date - their repeated request for new submissions - Ive not taken advantage of the vulnerable, I have been there protecting him from the injustice of people taking advantage of HIM. Hes lost ALL his possessions at home, everything hes ever worked for is gone. Hes banked with chase for XXXX years and this is how he is treated. How appalling. Id like something done about the injustice of this result to the failure of accountability from chase as being the cause of this. I compiled with all they requested. I dont wish to be a chase customer any longer after this awful treatment of service, but I do NOT wish to have INVOLUNTARY CLOSURE OF ACCOUNT RELATED TO FRAUD associated with my name! Should this not be removed, I will not hesitate to file suit.

Company response to consumer: Closed with explanation