Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear CFPB Officer, I am submitting this formal complaint regarding multiple violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) involving the reporting of inaccurate personal information, fraudulent accounts, unauthorized inquiries, and unverified negative items on my credit report. Despite attempts to resolve these issues directly with the credit reporting agencies and furnishers, they have failed to investigate or remove the false data. 
WRONG ADDRESSES ( Never Lived, No Connection ) : XXXX XXXX XXXX XXXX, XXXX  XXXX Issue : This address is completely incorrect. I have never resided here. 
Law : Under FCRA 1681e ( b ), credit reporting agencies must ensure maximum possible accuracy.

Story : I was shocked to find this address attached to my report. I have no relationship to this location, and it raises concerns of identity mix-up or fraud. 
ACCOUNTS REPORTING INCORRECTLY : XXXX XXXX XXXX XXXX XXXX | High Balance : {$26000.00} | Date Opened : XX/XX/XXXX Issue : Charged off account with questionable accuracy. 
Law : FCRA requires data furnishers to report truthful and up-to-date data. 
Story : I was not properly informed, and the reporting is causing major damage to my credit standing. I never received formal validation of this debt. 
XXXX XXXX| High Balance : {$22000.00} | Date Opened : XX/XX/XXXX Issue : Charge-off status reported prematurely. 
Law : Debt collection practices must follow the Fair Debt Collection Practices Act ( FDCPA ). 
XXXX : The vehicle was returned due to hardship, but communication broke down, and I was penalized further despite attempted resolutions. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXX High Balance : {$540.00} | Date Opened : XX/XX/XXXX Issue : Late payment incorrectly reported. 
Law : Under the FCRA, outdated or unverifiable information must be removed. 
Story : I made my payment on time via autopay, but they still reported me late, which is unjust. 
XXXX XXXX XXXX XXXX | High Balance : {$760.00} | Date Opened : XX/XX/XXXX Issue : Collection account with no validation provided. 
Law : FDCPA 809 ( a ) Validation of debts required.

Story : I never received a notice or bill regarding this alleged debt before it hit my report. 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX | High Balance : {$3900.00} | Date Opened : XX/XX/XXXX Issue : Reported as a collection without proper verification. 
Law : FCRA and FDCPA protect consumers from unverified debt reporting. 
Story : This was tied to a lease I never signed. I was out of state during this time and can provide proof. 
XXXX XXXX XXXX XXXXXXXX | High Balance : {$54.00} | Date Opened : XX/XX/XXXX Issue : Invalid and petty collection ; no prior notice. 
Law : FDCPA requires transparency and dispute handling. 
Story : This was possibly a medical balance I had already settled, yet it is haunting my report. 
XXXX XXXX XXXX XXXXXXXX | High Balance : {$410.00} | Date Opened : XX/XX/XXXX Issue : Duplicate and invalid collection. 
Law : Reporting duplicate debts violates FCRA and FDCPA. 
Story : They failed to prove this debt when I disputed it, yet it remains. 
XXXX XXXX XXXX XXXX | High Balance : {$910.00} | Date Opened : XX/XX/XXXX Issue : Collection agency account I never acknowledged. 
Law : Debt validation under FDCPA not honored. 
Story : I sent a validation request, never got proof, but it continues to harm my credit. 
XXXX XXXX XXXX XXXX * | High Balance : {$1000.00} | Date Opened : XX/XX/XXXX Issue : Same issue as above duplicate, unvalidated debt. 
Law : FCRA 611 and FDCPA 809 ( a ) support my right to dispute.

Story : I feel harassed and targeted by repeat false entries from XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX | High Balance : {$460.00} | Date Opened : XX/XX/XXXX Issue : Charged off unfairly during pandemic hardship. 
Law : CARES Act and FCRA provisions were not properly applied. 
Story : I informed the creditor of my hardship, yet they reported negatively without offering assistance. 
UNAUTHORIZED OR EXCESSIVE HARD INQUIRIES : Each of the below inquiries was either unauthorized, done without permissible purpose, or as part of dealer " shotgun '' applications without my informed consent violating FCRA 604 ( a ). 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Story XXXX Many of these inquiries were made when I was shopping for a car and were done without explaining the consequences. Some were never authorized at all. These excessive pulls unfairly dropped my score and have made it harder to secure favorable loan terms. 
REQUEST FOR RELIEF I respectfully request the following : 1. Full investigation and deletion of the wrong addresses listed above.

2. Removal or correction of each account listed that is unverified, inaccurate, or falsely reported.

3. Removal of all unauthorized or excessive hard inquiries from my credit report.

4. Sanctions or enforcement actions against the furnishers and bureaus who failed to uphold FCRA and FDCPA obligations.

These errors have caused me financial harm, emotional distress, denials of loans, and reputational damage. I am keeping copies of all documentation and will pursue legal action if necessary.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation