Consumer complaint received 2025-03-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint Against Experian for Misreporting Late Payment on XXXX Account To Whom It May Concern, I am filing this formal complaint against Experian for inaccurately reporting a late payment on my XXXX account for XX/XX/year>. This incorrect reporting violates multiple provisions of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). The following violations require immediate correction of my credit report and deletion of the late payment. 
Legal Violations and Supporting Evidence 1. 15 U.S.C. 1681i Dispute of Inaccurate Late Payment Under this statute, a consumer has the right to dispute any inaccurate information, and the credit reporting agency is required to conduct a reasonable investigation within 30 days. 
o I made my XXXX payment on time, yet Experian erroneously reported it as late. 
o I am requesting Experian to fulfill its obligation under 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) to delete this information if it is found to be inaccurate or unverifiable. 
2. 15 U.S.C. 1681s-2 Responsibilities of Furnishers of Information o According to 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers must not report information that they know or have reasonable cause to believe is inaccurate. 
o XXXX, as the furnisher, reported a late payment despite the fact that my account was in good standing, which constitutes a violation of their obligation to provide accurate reporting. 
o Furthermore, 15 U.S.C. 1681s-2 ( a ) ( 2 ) requires XXXX to correct and update this misinformation once notified. I am demanding that they fulfill this requirement and remove the late payment. 
3. 15 U.S.C. 1666b Timing of Payments o This law states that a creditor must credit a payment on the date it is received unless a delay is due to an exception allowed by the law. 
o I submitted my regular payment on time, and XXXX falsely claimed that the payment was returned due to insufficient fundswhich is untrue because the necessary funds were available in my bank account at the time of the transaction. 
o Additionally, 15 U.S.C. 1666b ( b ) states that if a payment does not conform to the creditors requirements, they must still credit it within five days of receipt. There was no justifiable reason for my payment not to be credited properly.

o 15 U.S.C. 1666b ( a ) also states that creditors must provide notice of any issues with a payment within 21 days. I never received any such notification regarding this issue. This failure further proves negligence on Discovers part. 
Requested Resolution 1. Immediate deletion of the late payment from my credit report.

2. Correction of my payment status to reflect " Paid on Time. '' 3. Written confirmation that my credit file has been updated accordingly.

Conclusion This incorrect reporting has negatively impacted my credit profile and is in direct violation of federal consumer protection laws. I am requesting immediate corrective action from Experian and XXXX to ensure compliance with 15 U.S.C. 1681i, 1681s-2, and 1666b. If this issue is not promptly resolved, I will escalate this matter further, including potential legal action and formal complaints with the Federal Trade Commission ( FTC ) and the Office of the Comptroller of the Currency ( OCC ). 
Please provide a written response acknowledging receipt of this complaint and a resolution timeline. 

XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation