Consumer complaint received 2024-06-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
Chase Bank was made aware of the severe and ongoing issue of XXXX XXXX and financial fraud that I have been enduring, compounded by the lack of action and support from Chase Bank. 
Despite numerous reports, the branch in XXXX XXXX has consistently failed to act upon knowing that it was my XXXX, XXXX XXXX, as the perpetrator of these crimes. Shockingly, they have continued to refuse to provide any tangible assistance, claiming there is no legal department and avoiding their responsibilities. 

XXXX XXXX has perpetrated a wide range of fraudulent activities using my identity and accounts at Chase Bank. Here are some of the detailed instances of his actions as he had my identity and the bank refused to give me the information Currently, I am still unsure of all the actions : XXXX XXXX and others that he had accessed my bank accounts deposited money, withdrew money, transferred money to other accounts, including private accounts. Accounts that the bank stated that they could not give me the information for because it was private however you could tell that it was chase accounts. To the best of my knowledge he opened new accounts in my name and obtained lines of credit and credit cards, without my knowledge or consent. 

He applied for credit cards using my identity and performed wire transfers, sending money to various accounts and individuals. The bank has refused to disclose information regarding these accounts, citing privacy concerns, and claiming there is no legal department to assist. 

XXXX XXXX wrote checks from my account, including checks made out to multiple people including himself and myself he forged my signature on the front and the back of the checks, causing serious financial damages. In addition he had multiple others forging my name Despite my efforts, the situation persisted until I was compelled to involve the police once again this time to the Chase Bank branch in XXXX XXXX. It was there that I had to demand the closure of the accounts, which were still being exploited for fraudulent activities. This prolonged ordeal, exacerbated by the refusal of cooperation from relevant parties, inflicted significant financial and emotional strain, culminating just from XXXX  resources in a staggering loss of over {$400000.00} and an exhaustive expenditure of time and resources. 

Despite repeated reports to the IRS, XXXX police, XXXX XXXX police, FBI and other authorities, little has been done to rectify these crimes. The banks refusal to acknowledge the severity of these issues and provide assistance has been appalling. 

As a survivor of XXXX XXXX and a victim of XXXX XXXX, my journey has been fraught with numerous challenges and legal complexities. Over the course of this ordeal, I obtained XXXX separate XXXX XXXX and a XXXX XXXX order against my XXXX, whose actions culminated in his arrest for stalking and invasion of privacy. Despite these legal protections, his XXXX XXXX XXXX XXXX XXXX persisted and increased again, particularly after I filed the lawsuit XXXX of 2021 XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Compounding my distress, it appears that certain individuals, including those associated with Chase Bank , failed to intervene or rectify the unauthorized use of my identity. Had timely action been taken to halt this misuse or provide restitution, much of the ensuing turmoil and urgency in seeking this assistance would have been averted. 

Their involvement raises questions regarding their role in the mismanagement of my XXXX XXXX claims, especially considering the potential impact their timely intervention could have had on mitigating the severity of my situation. 

I'm confused by the widespread presence of this large corporation and the apparent lack of proper customer service for its size. It seems like the company may intentionally have policies to avoid being held responsible for issues like XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Despite being informed through various channels such as in-person visits, mail, email, and certified mail, this large corporation appears to lack sufficient procedures or policies to handle these concerns effectively.

Company response to consumer: Closed with explanation