Consumer complaint received 2026-04-01 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: HoldCo LLC
State: NC

Complaint narrative:
This is my follow up to my original complaints as Im still seeking funds in the amount of {$22000.00} ( plus the {$1000.00} that Bitcoin Depot has promised to send ) to complete my financial relief. As the maximum daily amount from one account per Bitcoin Depot website is {$25000.00}, but {$48000.00} was demanded during my scam- it would be impossible for the full {$48000.00} to be rendered showing my account information. I have provided 5 receipts totaling {$48000.00} along with my bank account information, QR screenshots for the wallets that the scammers sent my way and my arrest warrant and the screenshot from Bitcoin Depot on daily limits. I absolutely Appreciate the {$25000.00} that has been sent to me and the additional {$1000.00} that has been promised to be sent to me- I have provided sufficient evidence to show that I have lost a total of {$48000.00}. Please provide the additional {$22000.00} to make my account whole and resolve the issues. As Bitcoin Depot is worth $ XXXX and you are able to see account information on where the funds went- please help. As my only possible way of getting my funds back are via Bitcoin Depot- which is how the scammers received their finances from me- and the Bitcoin Depot ATM timed out and would not let me send the full {$48000.00} to them utilizing my phone number and the additional transactions were made with a number they provided - I was only able to pay {$25000.00} with my phone number, but sent the full {$48000.00}. I was told that I could not get off the phone as I had a Maintain Contact Order and was being threatened that the order had to be completed as I had an active arrest warrant and could be arrested at anytime before my funds were received - so I obviously wasnt able to seek help. I received a message back via text ( that went to Spam ) where it was likely that Bitcoin Depot actually stopped my number from sending On XX/XX/XXXX, I received a call from the XXXX XXXX XXXX XXXX ( call originally from no caller ID and then from XXXX XXXX and the XXXX Courts in XXXX as well ) stating that I had XXXX bench warrants out for my arrest as theyd sent a summons for a federal court jury and that those bench warrants could be taken care of with possibly community service, XXXX of confinement in jail or {$2500.00} for each of the penalties. It was Friday and I knew that Id have to stay in jail over the weekend if not taken care of. I was also on a maintain contact order and not allowed to get off the line or call family. I got the $ XXXX out of the bank and took to deposit where I was told to and the civil penalties were from the Federal side as well, which carried two fines of {$11000.00}. Paid again. My phone disconnected from the call and I immediately tried to call back and wasnt sure which option on sheriffs line to choose and then they called me back. They sent my arrest warrant to me and kept threatening that if I didnt get the fines in, Id be arrested if stopped for any reason or the sheriff would come to my house. At the end of it all, I was scammed out of $ XXXX. We were left with {$120.00} in our bank account. In the CFPB Response, it stated that I had XXXX transactions from my account totaling {$25000.00} - however the receipts that I submitted, along with the screenshot of my bank withdrawals show the amount of {$48000.00} that was sent. I have never previously and will never again utilize Bitcoin Depot and have gone to great measures to avoid scams in the future by sending emails to the DOJ, my state representatives, judges in by area, the President and VP of the XXXX, and working with FBI and XXXX Resources. I sincerely hope that scammers can be stopped and prosecuted for the threat on the public and public and the absolute feeling of fear and terror that they have and will continue to instill. My youngest son was hospitalized last year due to a very serious illness and requires weekly therapies for delays as a result ; we had finally gotten to a place where we were able to focus on medical bills - but now with the loss of the {$48000.00} ( which was everything we had in our bank account ), its caused debts to pile up elsewhere. I was left with {$120.00} in my bank account on XX/XX/XXXX after the scammers were done - with mounds of bills that were scheduled to go out in the first few days following the incident ; so now with the {$25000.00} refund - we had to put a majority of that towards back bills, mortgage, healthcare for our youngest son, etc. I have sent screenshots from my bank account that correlate with the receipt amounts and all were completed on XX/XX/XXXX at XXXX XXXX located at XXXX XXXX XXXX in XXXX, XXXX. I also provided the screenshots for the XXXX codes/wallets the scammers provided for additional information. Please provide the additional {$23000.00} refund. In addition to weekly therapies that my youngest son has to receive, Im also not able to afford therapy that I desperately need as I still have severe XXXX from the trauma of the whole scam ordeal. I dont feel safe and am in fear that the scammers still have access to my information. Getting the additional {$22000.00} back ( plus the {$1000.00} that has already been promised ) would absolutely change my life and allow my family and I the full closure, the ability to pay medical bills and care for our family and get assistance for my needs as well. Please help.

Company response to consumer: Closed with explanation