Consumer complaint received 2025-04-18 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: United Shore Financial Services, LLC
State: CA

Complaint narrative:
I am submitting this formal complaint to request an immediate investigation and resolution concerning the mishandling of my mortgage, an unauthorized transfer of loan servicing, a potential data breach, and a significant increase in my monthly mortgage payment without justification. 

Originally, my mortgage was serviced by United Wholesale Mortgage under loan number XXXX. During the time we were actively paying this loan, we became aware of a data breach involving United Wholesale Mortgage. This incident raised serious concerns about the handling of sensitive financial and personal information, and to this day, we have not been provided with an adequate explanation or resolution regarding the breach. 

Subsequently, we received a brief notice stating our loan would be transferred. I personally contacted United Wholesale Mortgage to get clarity. On XX/XX/XXXX, at XXXX XXXX, I spoke with XXXX from the XXXX XXXX XXXX. She informed me that our mortgage was transferred in XX/XX/XXXX and that it is common practice for loans to be sold in pools so the company can continue to lend to other customers. However, no specific reason was given for the transfer of my individual loan, and I was told this was part of a general business decision. XXXX also stated that our loan would once again be transferred, this time from our current servicer, XXXX. XXXX, despite our objection and without providing an opportunity for consent or input. 

As a result of the first transfer, we are now paying over {$200.00} more per month to XXXX. XXXX under the same loan number ( XXXX ), which is severely impacting our finances. We were not given the opportunity to negotiate, nor was a full explanation provided for the increase. This appears to be in violation of the Real Estate Settlement Procedures Act ( RESPA ), which requires that borrowers be notified of transfers at least 15 days prior, and mandates that servicers act in good faith, ensuring that borrowers are not subject to unreasonable changes or practices. 

Given these facts, I respectfully request that the FTC initiate a formal investigation and take the following actions : Investigate the data breach at United Wholesale Mortgage and assess the potential misuse of our financial data. 
Audit the loan transfer process, including whether it complied with RESPA and consumer protection standards. 
Determine the legality of these back-to-back transfers and whether they were executed in accordance with federal guidelines. 
Assist in obtaining a refund or financial compensation for the overpayments we have made since the loan was transferred. 
Support a mortgage reassessment or adjustment to restore more affordable terms and potentially eliminate PMI or reduce the principal. 
Ensure no further transfers of our loan occur without our express written consent and full disclosure of terms. 
This situation has not only caused financial distress but also violated our trust as consumers. We believe this is a systemic issue that deserves regulatory attention and legal review. I am requesting your help in holding these institutions accountable and in protecting the rights of consumers like myself.I am prepared to submit additional documentation, including call logs, payment records, and correspondence, to support my claims.

Company response to consumer: Closed with explanation