Consumer complaint received 2025-02-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: SYNCHRONY FINANCIAL
State: AK

Complaint narrative:
Complaint Against XXXX XXXX and Synchrony Bank Deceptive Financing Practices Company Name : XXXX XXXX XXXX Synchrony Bank ( XXXX XXXX XXXX Credit Card ) Date of Incident : XX/XX/year>24 Complaint Summary : I am filing a complaint against XXXX XXXX and Synchrony Bank for misrepresenting financing terms and engaging in deceptive lending practices. I was approved for financing through Synchrony Banks XXXX  XXXX XXXX Credit Card for the purchase of a XXXX XXXX printer based on an online promotion that clearly advertised 0 % down and 0 % APR financing. However, after reviewing my financing agreement and bank statement, I discovered that I was unknowingly charged additional fees that were never disclosed during the sales process. 

Details of the Deceptive Practice : Misleading Advertising & Bait-and-Switch Pricing : The XXXX XXXX website explicitly advertised 0 % down and 0 % APR financing for the printer. 
The listed price on the website was {$14000.00}, yet I was charged {$22000.00} through Synchrony Bank financing. 
A Synchrony Fee of {$4700.00} was included in the invoice without any disclosure prior to the contract signing. 
Failure to Disclose Fees & Deceptive Sales Communication : Nowhere in the financing discussion or on the XXXX XXXX website was it clearly stated that I would be charged any additional fees on top of the printer price. 
When I directly asked XXXX XXXX sales representative, XXXX XXXX, via text about the financing terms, he did not disclose that there would be any additional fees. 
Instead, he implied that my financing would only cover taxes and shipping costs, reinforcing the belief that this was truly a 0 % APR loan with no added fees. 
Hidden Fees in the Financing Agreement : The final invoice I received included a {$4700.00} Synchrony Fee, which was never disclosed in my conversations with XXXX XXXX. 
The Synchrony Bank statement does not list an interest charge, reinforcing the misleading nature of this undisclosed fee structure. 
The only fee explicitly mentioned on my Synchrony Bank statement was {$440.00}, labeled as a Promotional Fee, which was also never disclosed upfront. 
Horrific Customer Service & Lack of Resolution : I have already filed a complaint with the XXXX XXXX XXXX ( XXXX  ) regarding XXXX XXXX poor customer service and misleading sales tactics. While that complaint addresses product quality and service issues, I am now seeking official guidance and intervention on the financial side of this matter, as XXXX XXXX and Synchrony Bank engaged in deceptive lending practices that further compounded the harm done to my business. 

Resolution Sought : Full refund or removal of the undisclosed Synchrony Fee of {$4700.00} and the Promotional Fee of {$440.00}, as they were never disclosed to me before I signed the agreement. 
Correction of my loan balance to reflect the originally advertised price and financing terms, as I was led to believe this was truly a 0 % APR financing offer. 
A full investigation into XXXX XXXX and Synchrony Banks deceptive lending practices, particularly their misleading financing advertisements and failure to disclose hidden fees to consumers. 

Supporting Evidence : Screenshots of XXXX XXXX  website advertising 0 % down and 0 % APR financing. 
Text message exchange with XXXX XXXX representative XXXX XXXX, confirming that he did not disclose any additional fees. 
Copy of my XXXX XXXX invoice showing the unexpected Synchrony Fee of {$4700.00}. 
Copy of my Synchrony Bank statement showing a {$440.00} Promotional Fee with no clear explanation. 

XXXX XXXX and Synchrony Bank have engaged in deceptive lending practices and misleading advertising that misinformed me about the true cost of financing this printer. I urge the CFPB to take action to protect consumers from similar deceptive sales tactics in the future.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief