Consumer complaint received 2025-08-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: DreamSpring
State: TX

Complaint narrative:
XX/XX/XXXX - Reached out to DreamSpring and spoke with XXXX XXXX, Portfolio Quality XXXX and requested what options DreamSpring had to lower my monthly payments for the business loan I secured with them in XX/XX/XXXX, as the business has been closed for 8+ months and I was unable to maintain any additional business debt to my personal debt. 
XX/XX/XXXX - XXXX XXXX reached out and offered a " XXXX XXXX XXXX '' form and process to review my income to determine if my payment warranted to be lowered. This was the only option he offered to remediate my request of lowering my payment. 
XX/XX/XXXX I returned the cash flow analysis, he assured me the account would stay out of collections while he reviewed the debt restructure form to determine if he would submit it to the next appropriate department for next steps. 
Was notified he was review it that Friday ( XX/XX/XXXX ) or early the next week. 
( XX/XX/XXXX ) XXXX XXXX responded and noted I had too much negative income to qualify for a debt restructure ( in his opinion ) as it was never submitted to the corresponding department for approval or guidance. He then shared a list of other resources ( outside orgs ) to reach out to help with my financial situation. 
I shared I was disappointed there were no options available ( payment plans, restructure, ect ) that was available after all of the good faith payments I've made since the business closed, and that this account would end up going to collections as I could no longer maintain the payments. 
( XX/XX/XXXX ) I reached out again to further recalculate ( 2nd review ) how to lower my personal financial obligations for my family to try and " qualify '' for this restructure, he notified me via email that my cash flow was still negative {$1100.00} per month. 
( XX/XX/XXXX ) Unsatisfied with DreamSpring 's lack of options to adjust my payments in any way to continue to keep this account in good standing and maintain my credit, I visited DreamSpring 's website, where it said they offered Refinancing options as well, which XXXX XXXX never mentioned in any of our phone or email conversations. 
( XXXX/XXXX/XXXX I reached out to XXXX XXXX to question why this debt relief option had not been mentioned or looked into when I reached out to him, he stated it required XXXX on time payments to qualify. I asked him had he reviewed if I had XXXX on time payments when I reached out to him for a debt relief solution, he refused to answer. 

I asked that he escalate this matter to his supervisor, XXXX XXXX XXXX, as he had withheld the requested information of all debt relief options, and had even fail to submit the XXXX XXXX XXXX to the correct department for their official review and decision. 

As of XXXXXXXX XXXX  XXXX I have not received a follow up from the supervisor. This lender is predatory as they did not disclose how I can pay this account with alternate options. This was a small business loan that is listed as JOINT RESPONSIBILITY on my credit report. 

Stay away from DreamSpring, they do not help small businesses, the loan setup, the processing system or the customer service.

Company response to consumer: Closed with explanation