Consumer complaint received 2025-09-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Dear Sirs, When the bank decides, after investigations, proofs and evidence in one of the accounts that I filed complaints about, that I did not open this account and there are in this account the same circumstances and the same everything that the bank claims that it rejected the remaining requests for the following reasons : 1- Sending monthly account statements to my address 2- Paying the monthly payment from my check account and that is why your request was rejected. In the account ending with XXXX, which I admit was opened without my knowledge by people from my family who stole my hobby, and in this account there are the same reasons that it relied on and rejected my request submitted to them, which are : 1- Sending account statements to my address 2- Paying the monthly payment from my check, which originally submitted a request that it was subjected to fraud and deception, not the one who took me in XXXX to open this account because I do not speak XXXX or technology well and I am new here, he took advantage of my ignorance and my weak XXXX and told me to come and open a debit card account for myself in XXXXXXXX XXXX XXXXXXXX so that I can put my income from my work and also Any money coming to me from XXXX? For the first time I know that whoever opens a new check account automatically opens a debit card account connected to the check. It was on XX/XX/XXXX when I asked a bank employee while I was sending the deposit statements, can she give me a statement of the last XXXX numbers that curve my accounts from the date I started with the bank until now? And when I asked her what this number is, she explained to me, meaning that the one who took me to the XXXX banks at the beginning was kidnapped for what he did, and you can track this number, which is the debit that I did not see and did not know anything about, which was used in all online transfers after they added their email to my account and stole everything without my knowledge. Please, officials, was the account that you approved opened without my will for the same reason that I relied on in the rejection request? Is this a fair ruling that it is the same bank with the same owner of the problem that was destroyed because of this incident? It is the same bank with the same person with the only difference being the account number. It is rejected. What do you mean that it is not a measure? One you rule the king is the basis of justice I am unemployed I am responsible for you by giving you what indicates that I am not responsible for the account ending with XXXX because I didnt open it I want a decision that I am not responsible for these accounts, like the same ruling that you ruled in account XXXX, including the same reasons that you rejected in account XXXX, and also to verify all the digital and online transactions that occurred in accounts XXXX and XXXX, because the bank itself is the XXXX who told me this information, so my father has the right to rule contrary to what I have proven, that there are digital transactions and also online XXXX XXXX and I have never known how to use digital, and also I do not know anything about online data

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation