Consumer complaint received 2025-01-22 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Climb Credit Inc.
State: IL

Complaint narrative:
Below is a summary of events : -My son was seeking employment in XXXX XXXX 
-He began working with XXXX XXXX XXXX XXXX XXXX XXXX  -They help you prepare to interview for and secure a tech sales job after which time you owe approximately XXXX. 
-If you can't pay it all at once, they offer financing -We had less than perfect credit, so our interest rate was high at 20 % -They list themselves as a school with the financing company -On our credit reports, it is actually listed under my school loans -My son received XXXX job offer from a company called XXXX XXXX, so he took it. 
-He was laid off within a week and XXXX even though he was over 100 % of his quota. My son received a recommendation from the company and a small severance. His manager was laid off as well.

-My son mentioned that he recently noticed that not many people still work at XXXX in his previous position. 
-I contacted XXXX XXXX Mentors regarding the monthly installment due of over {$500.00}, stating that my son was laid off. They agreed to let us pay {$50.00} a month for XXXX months and if we needed more time then to let them know. We were told we that would keep our account in " current ' status with the credit bureau. See the message below : Alternate Repayment Options {$50.00} payment plan up to 3 month we need the first {$50.00} dollar payment to start the processing period on the request and when our processing team finishes that we would reach back to you with the further detail to proceed. 

-My son recently found and started working at another job ; XXXX months from the time he was laid off. Obviously, he is behind on bills and still catching up. My son even has a rental assistance application for the month of XXXX. 

-Climb Credit has been reporting us late despite the agreement, which is having significantly negative effects on our credit. I told Climb we needed more time and wanted to continue a smaller payment plan amount for a little while longer. 

-This time, I was harshly told I had to submit a request for financial assistance. I submitted the request on XX/XX/XXXX. I never received a response. I followed up several weeks later and the agent had no answers. 


-Meanwhile, Climb mortgage keep reporting us late to the credit bureau XXXX and demanding payment in full ( over XXXX ) for a job he had for less than 10 days. 

-Just a few days ago, I received an email about a payment arrangement where we are to pay {$50.00} by XXXX and then resume the regular payment amount which is over {$500.00} a month by XX/XX/XXXX. We received notice several weeks past the XX/XX/XXXX due date. Never received a return phone call from customer service -Then my son began receiving emails and calls from XXXX XXXX XXXX saying you haven't paid us. Calling him during the work day. He was confused because he thought Climb Credit paid them and we had to pay Climb. 

-Little to no response about the financial hardship application submitted on XX/XX/XXXX. Trashed our credit and now they want us to hurry and pay while they further damage our credit. 

-Not sure if the entire operation is a scam, and/or predatory lending practices on people in vunerable situations. 
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Company response to consumer: Closed with explanation