Consumer complaint received 2024-07-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Army and Air Force Exchange Service
State: VA

Complaint narrative:
XX/XX/year> Personal and SensitivePrivilegeNot for Publication MEMORANDUM FOR XXXX XXXX United States of America Consumer Financial Protection Bureau Attn : Assistant Deputy Office of Supervision XXXX XXXX XXXX XXXX XXXX  XXXX District of Columbia , USA RE : Consumer Complaint and Request for Immediate Investigation Dear Assistant Deputy Office of Supervision, I am writing to formally submit a complaint and request an immediate investigation into serious discrepancies and violations committed by the Army and Air Force Exchange Service , and multiple nationwide credit reporting agencies ( CRAs ). Additionally, this complaint involves various purported creditors, furnishers, debt buyers, and collection agencies engaged in a pattern of collaboration and misconduct. 

Enclosed, you will find detailed documentation outlining the issues I have encountered, including false reporting, failure to verify and validate alleged debts, and the inclusion of inaccurate information in my credit reports. Despite my consistent efforts to address these inaccuracies, the CRAs, the Army and Air Force Exchange Service, and other involved entities have neglected their responsibilities, resulting in significant harm to my financial standing and privacy. 

Specifically, I request your urgent attention to the following points : 1. False Representation and Misleading Information : The Army and Air Force Exchange Service, along with other debt buyers and collection agencies, have reported to nationwide CRAs that my previously disputed item has been confirmed as accurate. However, the credit report falsely identifies a nonexistent entity, ARMY/AIR FORCE EXCHANGE , as the purported creditor. This constitutes false or misleading representation of the original creditor, creditor, debt buyer, or debt collector. 

2. Failure to Validate and Verify Alleged Debt : Despite repeated requests for validation and verification, the alleged debt linked to the credit receivables account has not been satisfactorily validated or verified. I categorically deny any responsibility for this debt.

3. Inadequate Procedures and Regulatory Non-Compliance : The nationwide CRAs have included this inaccurate information in my credit reports without implementing meaningful procedures to prevent this error, thereby failing to adhere to the Fair Credit Reporting Act ( FCRA ) and other federal laws designed to protect consumers. 

4. Pattern of Collaboration and Misconduct : Multiple purported creditors, furnishers, debt buyers, and collection agencies appear to be engaging in a coordinated effort to misrepresent and mishandle consumer credit information, resulting in widespread inaccuracies and consumer harm. 

Given the gravity of these issues, I urge the Consumer Financial Protection Bureau to initiate a comprehensive investigation into the practices of the Army and Air Force Exchange Service, the nationwide CRAs, and other involved entities. It is imperative that these entities are held accountable for their actions and that measures are taken to rectify the inaccuracies and protect consumers from further harm. 

Thank you for your attention to this matter. I appreciate your prompt response and action to ensure justice and fairness in consumer credit reporting. 

Respectfully submitted, /s/ XXXX XXXX Citizen of Indiana state , All Rights Reserved without Prejudice XXXX XXXX XXXX XXXX XXXX Virginia, USA Exhibit 1 : Case Tracker of Nationwide Consumer Reporting Agencies ( CRAs )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation