Consumer complaint received 2026-05-14 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: CO

Complaint narrative:
1. ) XX/XX/XXXX : Exchage of goods for money in the amount of {$6600.00}. Tracking information for the product was provided to PayPal. 2. ) XX/XX/XXXX : no exchange of goods. Buyer agreed to cover PayPal fees and sent $ XXXXvia Friends and Family 3. ) XX/XX/XXXX : {$3000.00} received via friends and family 4. ) XX/XX/XXXX : {$600.00} received via friends and family 5. ) XX/XX/XXXX : contacted PayPal asking for explanation of why funds were being held. Company said the account was under further review and temporarily inaccessible. Stated the money would be held for 21 days 6. ) XX/XX/XXXX : email received from PaPal customer service stating that Personal payment are for sending gifts, splitting a lunch bill, paying your share of living expenses, and everyday exchanges of money between friends and family. ( Referencing the {$380.00} received to cover PayPal expenses ) 7. ) XX/XX/XXXX : notification from PayPal that we are still unable to complete the review of the account and went on to say they sent an email to my buyer ( which my buyer said he ver received ) to confirm they received the item. Went on to ask for me to help by contacting the buyer, which I did, within 10 days. 8. ) I believe it was XX/XX/XXXX or XXXX that I phoned PayPal telling them I contacted my buyer and he said he never received the email from PayPal to ensure delivery, but I did have my tracking number for the item. The representative said the money would be released by XX/XX/XXXX 8. ) XX/XX/XXXX : received the same letter asking me to contact my buyer to prove he received the items. 9. ) XX/XX/XXXX : contacted PayPal asking again why my money hadnt been released. Was told there were no holds on the account just limitations.I was transferred to a live customer agent via text. That agent told me to wait another 24-28 hours so the limitations of the account could be resolved. Representative went on to tell me the funds would be released on XX/XX/XXXX. 7. ) XX/XX/XXXX : again got a letter saying the internal records have not gotten a response from the buyer. Again asked me to reach out to my buyer a\which I did and he had no idea how to contact PayPal nor did he ever receive an email to respond to. 8. ) XX/XX/XXXX : reached out to PayPal asking why my funds havent been released as I was told earlier. Again no answers but that my account was still under review and that there was no way I could speak with someone to get direct answers and tell my information to as well. 9. ) XX/XX/XXXX : notification sent to me saying my account has been permanently deactivated. I contacted PayPal and was told the hold till XX/XX/XXXX is due to concern of chargebacks or other financial liabilities. 10. ) XX/XX/XXXX : I sent a certified letter to PayPal requesting release of my funds and explanations of the transactions. Asked for a release within the next 30 days. I have yet to hear from PayPal. I was bequeathed museum quality knives from my father in law that we subsequently sold. One time purchase. I am not a business nor do I plan on selling anything else of high value. While I understand concerns of fraud and illegal activity, this transaction is far from it. I have my buyers phone number. Have spoke with him on several occasions and would be willing to provide his contact information if needed. While this is an assumption, I feel I am certainly not the only consumer who has had issues such as this one with PayPal. Seems to me holding large amounts of money for extended periods of time would generate a lot of interest for PayPal while their consumers are getting nothing but hardship and runarounds.

Company response to consumer: Closed with explanation