Consumer complaint received 2025-11-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Communication tactics — Frequent or repeated calls
Company: Eastern Account Systems of Connecticut, Inc.
State: TN

Complaint narrative:
I believe this complaint is against XXXX - XXXX using a Third Party Collections Agency, or any other XXXX XXXX XXXX XXXX. 

After a lengthy discussion with several agents at XXXX, XXXX, for which I was a customer in good standing, for nearly 40 years. When I asked, call center representatives and supervisors, they refused to prorate my service termination date to the date at which my equipment was disconnected, and/or the date for which my equipment was physically unplugged and disconnected, and for which could not be used... 

A XXXX - XXXX technician actually installed my girlfriend 's XXXX - XXXX account and equipment into our new primary residence together as XXXX and XXXX. Following the call, and just as I arrived in stop and go, rush hour traffic at XXXX CT, I was repeated distracted while driving to the point of harassment by XXXX  automated text/response. XXXX  technicians triggered a blow up of my phone, suggesting they their aggressive actions. ( I have included screen captures of those text messages. ) Following my discussion with them on XX/XX/year>, I received the following text messages in what seems now as retribution for the previous call earlier in the day.. 

XXXX pm. Inquiry Call to XXXX, XXXX ( hh : mm : ss ) XXXX XXXX  XXXX  XXXX  XXXX, XXXX  Ticket Number ending in XXXX XXXX XXXX  XXXX XXXX XXXX XXXX Ticket Number ending in XXXX XXXX XXXX CT Call to XXXX Representative, XXXX ( hh : mm : ss ) XXXX XXXX XXXX XXXX XXXX, Additional information information you requested. 
XXXXXXXX XXXX XXXX XXXX XXXX Additional information information you requested XXXX XXXX XXXX XXXX XXXX Additional information information you requested XXXX XXXX XXXX XXXX XXXX Additional information information you requested XXXXXXXX XXXX XXXX XXXX XXXX  Additional information information you requested XXXX XXXX XXXX XXXX XXXX  Additional information information you requested XXXXXXXX XXXX XXXX XXXX XXXX, Additional information information you requested XXXXXXXX XXXX XXXX XXXX XXXX Additional information information you requested XXXX XXXX XXXX  Text ... Never Contact Me Again... Sent... 
XXXX XXXX XXXX XXXX XXXX Additional information information you requested XXXX XXXX XXXX XXXX XXXX, Additional information information you requested XXXX XXXX XXXX XXXXxt... I'm filing a criminal complaint... Sent... 
XXXXXXXX XXXX XXXX XXXX XXXXXXXX, I can answer your privacy concerns... 

XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX, Your account been placed in collections With Eastern Account Systems of Conn.. 

XXXXXXXX XXXX XXXX  I'm filing complaint with CFPB... Sent... 
Other attempts to contact a representative during the day were unproductive. 


I also have a complaint, investigation, in placed with XXXX, requesting under XXXX, {$500.00} for every solicited/unintentional and $ XXXX for each unwanted/intentional call to my mobile phone!!! 

Today I received an XXXX  Credit Report alert that seems to be affiliated with XXXX - XXXX. 

EASTERN ACCOUNT SYSTEM has flagged your account as Collections. 
EASTERN ACCOUNT SYSTEM has flagged your account as Collections on XX/XX/year>. 

Source : XXXX  XXXX : EASTERN ACCOUNT SYSTEM Address : XXXXXXXX XXXX XXXX  XXXX, XXXX, CT XXXX Phone : ( XXXX ) XXXX Activity : XXXX XXXX XXXX ( Collections ) Balance Date : XX/XX/year> Balance : {$71.00}

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation