Consumer complaint received 2023-12-28 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Professional Debt Mediation, Inc.
State: GA

Complaint narrative:
During Covid-19 when the country was shut down I like everyone else got behind the the rent. In XX/XX/XXXXXXXX  I did not have any funds to pay the electric bill so I stayed with family until i could get the power back on. When I returned two weeks later and the apartment was flooded and the refrigerator was full of knats. too much to clean so I requested a new refrigerator. I had this apartment for 1 year. I had heating and cooling problems. No AC for weeks, only 2 eyes on the stove that worked and this was reported as soon as i moved in. Still nothing. the heat only went into the first two bedrooms. I had to have a friend do the repairs for me. the apartment was overtaken with roaches even though we where charged with {$7.00} a month for pest control. I had to have my own person come to get rid the the infestation. Prior to me leaving before the flood I realized that the lock in one of the bedrooms was broken. I also made that report. So the two months that I had left the apartment someone came in thru the window and stole items and slept there. When the flooding happened I immediately reported all of this to the office in person. they did not take it seriously, they said due to covid no one could come at the time. the office was always closed. I spent two weeks cleaning carpet and trying to stop the leak. the leak was in the walls in the master bath. I reported again about the leak. By this time the water was also going into the apartment across the hallway. I had furniture damage and to keep other items from getting water damage I moved them out of the apartment because if I missed one day of getting up the water it ended up in the kitchen and living room, hallway and two of the bedrooms. In XXXX, We spoke with the Manager and he said to bring him the keys and give them to the staff and someone would be over there to complete the repairs. I had my daughter give the keys to the staff with instructions to notify us one the repairs where done. After a couple of days we went to the apartment to check on the progress and the locks where changed. And we where told that we was evicted due to nonpayment. Even though there was a moratorium in the state of Georgia. The manager gave us a set of new keys and stated that the work would be completed soon. It took a week to meet with the manager because the office was always closed due to someone having covid. by this time it was a whole new set of staff. By the beginning of XXXX the apartment was in worse shape because the flooding had continued and no one had addressed the issue. I never returned to the apartment. XXXX of XXXX  I filed a complaint against Professional Debt Media. I do not have an agreement with them nor do I have any loan agreements with them. 
Pursuant to : 15 U.S. Code 1681a, ( 2 ), 15 U.S. Code 1681b ( 2 ), 15 U.S. Code 1681n -- Civil liability for willful noncompliance ( a ) The report was removed by cfpb in XX/XX/XXXX. On XX/XX/XXXXXXXX  It was reported again by adding the Name of the Apartment Complex to my credit profile. 
I had spoken the XXXX from PDM only after I saw this on my credit profile. She stated that because she did not have a forwarding address from me she initiated the filing. I agreed to began making payments and paid {$100.00} a month for 4 months. She agreed to change the balance to the 5 months that I had access to the apartment. When I saw that not one of my payments reflected in the balance on the credit report of the change of balance owed I no longer wish to engage with XXXX of Professional Dept Media. 
I want this removed from my profile and I want {$10000.00} of remedy for my loss of being able to obtain credit and not being able to gain access to a new apartment due to this being on my report when it was removed.

Company response to consumer: Closed with explanation