Consumer complaint received 2024-11-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: SELECT PORTFOLIO SERVICING, INC.
State: OR

Complaint narrative:
XX/XX/year>. I made a formal written request to my servicer ( SPS ) for exact dollar amounts I have paid on my current mortgage. A mortgage that currently has a payoff that is tens of thousands MORE than when I took it out XXXX years ago ( A conventional full amortizing XXXX. fixed XXXX % loan for {$260000.00} ) ._____________________________________________________________________________________________________________________________ SPS, my legal mortgage servicer, is refusing to honor my official written request. 
______________________________________________________________________________________________________________________________________ SPS is stating that providing me with a single page of information is somehow " overbroad and unduly burdensome and WILL NOT BE FULFILLED '' ______________________________________________________________________________________________________________________________________ I do not understand how requesting XXXX simple dollar amounts for proof of where the $ XXXX I have made in payments has went can be considered overbroad and unduly burdensome. Especially considering this mortgage that hasn't even been reduced by a single cent from my original principal amount in XXXX XXXXears. In fact, the balance has INCREASED, and is still more than {$30000.00} beyond my original funded loan agreement. 
______________________________________________________________________________________________________________________________________ I have a right to know how much have I paid in total. How much have I paid in Interest, FEES, Taxes, Insurance & Principal & anything else unaccounted for? 
______________________________________________________________________________________________________________________________________ According to my calculations I should have a principal balance payoff of {$100000.00} LESS than my servicer currently shows. 
______________________________________________________________________________________________________________________________________ My servicer also shows me being continually short on Escrow, when I have paid & paid & Paid!!! 
______________________________________________________________________________________________________________________________________ The worthless " transaction summaries '' SPS sends me over and over ( claiming to " satisfy my requests '' ), are in fact 'Overbroad & Unduly burdensome '. These 'summaries ' completely hinder my verification process, they cause unwarranted annoyance, embarrassment, & continued oppression. It is literally thousands of dollar amounts provided in dozens of pages formatted in incomprehensible columns and lines. 
______________________________________________________________________________________________________________________________________ I have also made numerous attempts to get this information from my prior mortgage servicer XXXX XXXX  XXXX. XXXXXXXX XXXX is no longer my servicer, and therefore have no legal obligation. 
______________________________________________________________________________________________________________________________________ SPS is contracted to service my loan & I want them to service it to the full extent required.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation