Consumer complaint received 2024-12-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Chime Financial Inc
State: NY

Complaint narrative:
I am filing this follow-up complaint due to the ongoing issue with Chime, issued through XXXX XXXX XXXX regarding the non-receipt of {$200.00} from an ATM transaction dispute. Despite Chime 's response stating that the funds were credited to my account, the funds have not been added, and I have been informed that they are being held in a " safety vault '' for future bills rather than being made available for immediate use. The credit was added to my transaction history, but the funds were not made available in my account for use, again, I have been informed that they are being held in a " safety vault '' for future bills. 

Timeline of Events : XX/XX/year> : I initially reported the issue of not receiving {$200.00} from an ATM withdrawal. 
XX/XX/year> : Chime conducted an investigation and determined that no error occurred. 
XX/XX/year> : A second review was initiated by Chime. 
XX/XX/year> : Chime informed me via email that the error had been acknowledged, and a {$200.00} credit would be issued. 
XX/XX/year> : Despite Chimes email, I contacted Chime, where I was told that the funds would not be available to me and were held in a safety vault. 
XX/XX/year> : Chime sent an official letter claiming that the funds were credited, but they still have not been deposited into my account. 
Problem : The {$200.00} that was supposed to be credited to my account is being held without justification, and I can not access my own funds. This is a clear violation of Regulation E ( 12 CFR 1005.11 ), which requires financial institutions to resolve errors related to electronic funds transfers and to credit the consumers account promptly when an error is determined. Chimes withholding of the funds without valid explanation constitutes a breach of consumer rights under this law.

Request for Proof and Demand for Resolution : I demand that Chime immediately release the {$200.00} into my account, as it is my money and I am legally entitled to access it. The funds should be credited to my account without further delay or unjustified withholding.

Furthermore, I request that Chime provide proof that the funds were credited to my account and are available for use. If they have indeed credited my account as they claim, I request documentation showing that the funds are accessible to me.

If Chime is unable to provide proof of the credit being issued or a valid reason for withholding the funds, I insist on receiving the funds immediately. This situation is now tantamount to holding my funds hostage, and I will take all necessary steps to protect my legal rights if this issue is not resolved promptly.

Under 12 CFR 1005.11 of the Electronic Fund Transfer Act, I am entitled to the immediate crediting of funds and a prompt resolution of any errors related to ATM withdrawals. Chime 's actions in withholding the funds are in direct violation of these protections, and I am requesting the CFPB 's immediate intervention to resolve this matter. 

If the CFPB is unable to resolve this issue, please advise me on further steps or direct me to the appropriate enforcement agency. It is critical that this matter be handled swiftly, and I look forward to your prompt action on this claim.

Company response to consumer: Closed with explanation