Consumer complaint received 2025-06-09 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I am XXXX XXXX XXXX, the lawfully appointed Executor of the Estate of XXXX XXXX XXXX XXXX XXXX XXXX ), and I am filing this complaint due to XXXX XXXX continued concealment, obstruction, and possible misappropriation of estate funds exceeding {$94000.00}. 

Background : My mother held XXXX XXXX  investment accounts. Since her passing, I have issued multiple legal demands for : XXXX  years of account statements A full transaction history Disclosure of any XXXX XXXX XXXX  ( XXXX  ) or withheld retirement assets Merrill Lynch has refused to comply, even after I : Filed IRS Form XXXX establishing fiduciary status Sent a notarized Final Demand Letter ( XXXX ) Cited XXXX  Probate XXXX XXXX et seq. 
Provided documentation of my role as attorney-in-fact and executor They have now been in administrative default for over XXXX  months constituting willful obstruction, fiduciary breach, and possible fraudulent concealment. 



Supporting Case Law : I reference these real court decisions where XXXX XXXX was held liable for nearly identical conduct : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX to XXXX and release estate-held investment funds after resistance ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

XXXX misdirected $ XXXX life insurance proceeds from a trust; held accountable for fiduciary error ( XXXX XXXX XXXXXXXX ) CFPB v. XXXX XXXX XXXX CFPB took action for deceptive financial practices including account manipulation and withholding ( XXXX ) In these cases like mine the fiduciaries acted lawfully, and XXXX silence became evidence of fraud. 



Legal Grounds for Federal Enforcement : Breach of Fiduciary Duty Fraudulent Concealment Conversion of Estate Assets Truth in Savings Act Violations Deceptive Financial Practices What I Demand : XXXX. Full XXXXXXXX XXXX XXXX account statements under XXXX XXXX XXXX XXXX XXXX A transaction-level breakdown of $ XXXX in missing estate funds 3. Disclosure of any XXXX proceeds, retirement funds, or delayed disbursements 4. Immediate release of all financial documents to me as Executor and Fiduciary 5. CFPB referral to the XXXX XXXX and XXXX for fraud investigation Damages Claimed : I am seeking {$300000.00} in damages, including : Recovery of {$94000.00} withheld funds Interest and profits withheld Emotional distress Punitive damages due to willful, knowing obstruction If no action is taken by XXXX XXXXh or Bank of America, I reserve the right to initiate a commercial lien, civil lawsuit, and file Form 3949-A ( IRS fraud ) under estate and fiduciary law. 



Final Note to CFPB : This complaint is not simply about missing funds this is about a multi-billion-dollar institution abusing its position to exploit the silence of a deceased woman and the loyalty of her daughter. I expect this matter to be recorded federally, escalated for prosecution, and reviewed for systemic breach patterns across XXXX estate services division. 

Respectfully submitted, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Without Prejudice

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation