Consumer complaint received 2026-03-16 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Unauthorized withdrawals or charges — 
Company: Americor Funding, LLC
State: MO

Complaint narrative:
To : File / Regulatory Complaint Record From : XXXX XXXX XXXX Date : XX/XX/XXXX Company : Americor Funding , LLC d/b/a Americor Financial XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Re : Contractual Clauses and Potential Violations Debt Settlement Misrepresentation, Improper Fees, and Unauthorized Electronic Withdrawals Complaint I am submitting this complaint against Americor Funding , LLC d/b/a Americor Financial and its affiliated entity XXXX XXXX XXXX XXXX XXXX XXXX XXXX regarding deceptive practices , failure to perform contracted services, improper fees, and unauthorized electronic withdrawals associated with a debt settlement program. I relied on Americors representations that it would negotiate settlements with creditors enrolled in the program. Instead, Americor failed to perform the services promised while continuing to withdraw funds from my account. Debt Settlement Agreement On XX/XX/XXXX, I entered into a Debt Resolution Agreement with Americor Financial. The company represented that it would negotiate settlements with creditors enrolled in the program and that fees would only be charged after a settlement was successfully negotiated and approved by me. Under the agreement : Americor would negotiate settlements with enrolled creditors. Fees would only be charged after a settlement was successfully negotiated and I approved the settlement terms. Americors settlement fee was 29 % of the enrolled debt associated with each settlement. The debts enrolled in the program included : XXXX XXXX XXXX XXXX / XXXX XXXX XXXX / XXXX XXXX XXXX XXXX The total enrolled debt was approximately {$8200.00}. Timeline XX/XX/XXXX Enrolled in Americors debt settlement program. XX/XX/XXXX Sent Americor proof that two enrolled debts had already been paid directly. XX/XX/XXXX Americor representative XXXX XXXX confirmed that the Comenity account ending in XXXX and the XXXX account ending in XXXX had been paid in full and removed from the program. XX/XX/XXXX Requested that Americor close my account and stop all withdrawals. XX/XX/XXXX Americor withdrew additional funds from my account despite my request to terminate the program. Failure to Perform Contracted Services Americor did not negotiate settlements for the XXXX or XXXX accounts. I personally negotiated and paid these debts in full. Americor later acknowledged that the debts had been paid and removed them from the program. On XX/XX/XXXX, Americor representative XXXX XXXX sent written communication confirming that the creditors reported the debts as paid. The communication stated : We have been informed by XXXX that your account ending in XXXX has been paid in full. Due to this, Americor is unable to proceed with negotiations on this account. As a result, we will be removing the debt from your program. Please note that this change only applies to the specific account mentioned above. Your program will continue with any remaining enrolled accounts as normal. The communication further stated : We have been informed by XXXX that your account ending in XXXX has been paid in full. Due to this, Americor is unable to proceed with negotiations on this account. As a result, we will be removing the debt from your program. Please note that this change only applies to the specific account mentioned above. Your program will continue with any remaining enrolled accounts as normal. This confirms that Americor did not negotiate or resolve these debts. A. No Fee Until Successful Negotiation Clause The agreement states that Americor will not charge any fee for its services until it successfully negotiates a debt and the consumer makes a deposit toward the settlement of that debt. Despite not negotiating these debts, Americor continued collecting funds from my account. During a phone call on XX/XX/XXXX, an Americor representative informed me that my account had incurred over {$700.00} in additional fees due to alleged delinquency.This statement is inaccurate. During the XXXX federal government shutdown, I temporarily paused payments due to financial hardship. However, funds already existed in my Americor account which could have been used for negotiations. The representative also claimed the fees were related to negotiations with XXXX, even though I had already agreed to the settlement terms directly. The amount referenced also appears inconsistent with the 29 % fee structure specified in the contract. Concern : Two debts ( XXXX and XXXX ) were paid directly by the consumer and later acknowledged by Americor as already paid. This raises the question of whether any fees were charged for debts that Americor did not negotiate. B. Good Faith Negotiation Obligation The agreement states that Americor will work in good faith to resolve each of the debts listed by negotiating settlements with creditors. Concern : If negotiations were not attempted before those debts were resolved directly by the consumer, regulators may review whether Americor fulfilled its good-faith negotiation obligation. C. Settlement Approval Requirement The agreement provides that settlement offers must be presented to the consumer and approved before Americor may proceed with settlement. Concern : For the XXXX and XXXX accounts, no Americor-negotiated settlement was presented for approval because the debts were already paid. Improper Fees On XX/XX/XXXX, I requested that Americor close my account and discontinue withdrawals. Despite this request, Americor withdrew funds from my account on XX/XX/XXXX. Despite not negotiating these debts, Americor continued collecting funds from my account. On XX/XX/XXXX, I was informed that my account had incurred more than {$700.00} in fees due to alleged delinquency. This explanation appears inconsistent with the agreement stating that settlement fees are earned only after a negotiated settlement and a payment toward that settlement. A. Dedicated Settlement Account Structure The agreement requires deposits into a dedicated settlement account intended to fund negotiated settlements and program fees. Concern : Funds continued to be withdrawn after the debts were confirmed paid and after a request was made to terminate the program. B. Right to Withdraw from the Program The agreement allows the consumer to withdraw from the program at any time without penalty by providing notice. On XX/XX/XXXX, I requested that Americor close my account and stop all ACH withdrawals. Despite this request, Americor withdrew additional funds from my account on XX/XX/XXXX. This withdrawal occurred after authorization had been revoked and may violate the Electronic Fund Transfer Act ( 15 U.S.C. 1693 ). Concern : A withdrawal from the account occurred on XX/XX/XXXX after a termination request was made on XX/XX/XXXX. C. Clause Concerning Consumer-Negotiated Settlements The agreement states that settlements reached directly with creditors may still be considered part of the program even if the consumer negotiated them personally. Concern : Americor later acknowledged the debts had already been paid and removed them from the program, suggesting the company did not negotiate those settlements. Considerations The conduct described above may warrant review under consumer protection frameworks governing debt relief services, electronic fund transfers, and unfair or deceptive business practices. Potential Legal Concerns Missouri Merchandising Practices Act ( Mo. Rev. Stat. 407.020 ) Electronic Fund Transfer Act ( 15 U.S.C. 1693 ) and Regulation E ( 12 C.F.R. Part 1005 ) FTC Telemarketing Sales Rule for Debt Relief Services ( 16 C.F.R. Part 310 ) Federal Trade Commission Act ( 15 U.S.C. 45 ) Supporting Documentation Debt Resolution Agreement with Americor Bank statements showing withdrawals Record of my agreement Screen shots of my Americor account 4 C. Clause Concerning Consumer-Negotiated Settlements The agreement states that settlements reached directly with creditors may still be considered part of the program even if the consumer negotiated them personally. Concern : Americor later acknowledged the debts had already been paid and removed them from the program, suggesting the company did not negotiate those settlements. Considerations The conduct described above may warrant review under consumer protection frameworks governing debt relief services, electronic fund transfers, and unfair or deceptive business practices. Potential Legal Concerns Missouri Merchandising Practices Act ( Mo. Rev. Stat. 407.020 ) Electronic Fund Transfer Act ( 15 U.S.C. 1693 ) and Regulation E ( 12 C.F.R. Part 1005 ) FTC Telemarketing Sales Rule for Debt Relief Services ( 16 C.F.R. Part 310 ) Federal Trade Commission Act ( 15 U.S.C. 45 ) Supporting Documentation Debt Resolution Agreement with Americor Bank statements showing withdrawals Record of my agreement Screen shots of my Americor account

Company response to consumer: Closed with explanation