Consumer complaint received 2024-04-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: TD BANK US HOLDING COMPANY
State: MA

Complaint narrative:
I have a XXXX TD Bank Credit Card the line of credit was {$25000.00}. I submitted a payment of {$2500.00} to pay toward my card unbeknown to us we had just opened a new business account at XXXX XXXX XXXX  due to having so many issues with TD Bank and the Assistant Manager at the XXXX XXXX, XXXX, Ma. branch By the name of XXXX XXXX since we moved to XXXX we have had nothing but problems at this branch. XXXX XXXX as she calls herself ) has no clue as to what she is doing. She is all over the place and does things completely wrong. I will attach emails pertaining to our issues with her. XXXX being we became an LLC in XXXX of XXXX we were told by XXXX we had to close our business accounts and open new ones so we did just that except XXXX forgot to close the old once opening the new therefore I had overdraft after overdraft charged to our account. She then opened the LLC account with the wrong XXXX number we just found this out. IN the process she offered me a Business Credit card ran everything and told me I was approved for {$25000.00} credit line she couldn't print the card and said I would have to wait for it to come in the mail it never came, I ended up going into the XXXX branch where the Manager there printed it for me immediately.

Now back to the Payment for {$2500.00} that I made. I went into the branch once again and gave them the payment written by check through XXXX we waited and waited for the check to clear and it never did I finally called and asked why the check was taking so long to hit my account they told us there was a problem with the check and that it was a Fraudulent payment I said what are you talking about the money is sitting in our account and has been. They told me I should have gotten something in the mail I never did. I asked what I needed to do, I was told to go into a branch and pay the payment again and all would be fine which I did! We are in the process of trying to get a mortgage, so we check our credit reports regularly to make sure all is ok, come to find out I got hit with not only a XXXX day late but also a XXXX day late from this error. We finally found out what was wrong the Company that printed our new checks printed the wrong account number off by XXXX number on the checks, I found this out by receiving a call from XXXX XXXX who notified me of the error. TD NEVER communicated an issue with me. But once I called them, I was told all would be fine once I replaced the payment of {$2500.00}. Not only did I get whacked with late charges and fees they also reduced my credit limit to {$10000.00} from {$25000.00}. 

I called and complained to the XXXX XXXX, XXXX XXXX and was told there was nothing they could do. So, I escalated the complaint and ended up speaking to XXXX XXXX XXXX | XXXX XXXX | XXXX / XXXX MA , & Connecticut |He was all apologies stating that he had spoken to me before about the issues at TD in XXXX and that they were trying to work on the issues there. He told me to write a letter to the XXXX reporting agencies and dispute the charges stating we made the good faith estimate to pay but there was an error, I asked him why the Bank wouldn't just go and fix this issue. He then stated he was crediting us back the interest charged to the card. It's on the statement as other credit. I told him I wasn't happy with his answer and that TD should fix the problem that his staff failed us with no communications and that I have now had to do all the leg work. He apologized again and stated he was working on that location. This is not the answer and conclusion I wanted. Our mortgage person told us not to dispute it because it looks worse on the credit reports. He is furious that they didn't fix the mistake! He said not only marking us as XXXX and XXXX  days late but reducing the credit made it worse. We never received a call stating we were late ; we never received any notifications of it or that the check didn't go through. 

I feel this is wrong and needs to be corrected immediately for me. We no longer belong to this bank we have moved on. But I feel the issues there need to be dealt with not communications, not notifications but huge fees, and punishments for their mistakes!

Company response to consumer: Closed with explanation