Consumer complaint received 2024-04-10 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: T.S. Holdings
State: WA

Complaint narrative:
I have been receiving calls from XXXX Oklahoma for several months, mostly during the work day so I'm unable to answer at the time the call comes through. I have not lived in Oklahoma for over XXXX  years so I assumed it was a wrong number as no voicemails were ever left. Eventually the phone calls became enough that I answered one day during work to see what was going on. I was then harassed by a representative named XXXX XXXX from I.Q. Data International saying I owed over {$2000.00} and asked how I wanted to pay. I advised I wasn't aware I owed this debt as I've never received anything by mail. She then called me a liar and said letters were sent, I tried to apologize saying I never got them and I open ALL my mail and asked if I could get something in writing before I agreed to make any payments, she refused and said letters were already sent to me and it's my fault i didn't get them. I told her I knew my rights and she had to send me something by mail, I was then put on a hold without my consent and the call disconnected. Low and behold XXXX days letter I received my first communication by mail. ( letter dated XX/XX/XXXX ) Today XX/XX/XXXX I called and attempted to set up a payment plan or asked if a settlement was available as I just want to be rid of this debt and it not affect my credit score. I again spoke with XXXX XXXX and after asking me questions on my income, job, how much I pay rent, etc. she came back and asked how much I was able to pay today, I advised it depended on if a settlement was available or what the payment plan looked like, she then told me no payment plan was available and I had until XX/XX/XXXX to pay the debt IN FULL and they would not accept anything else. She then began telling me to ask my fianc for money or take out a loan to pay them. I advised I do not have {$2000.00} but I was trying to make good on my debt and make some kind of monthly payment, she refused, spoke over me and put me on hold saying " I'm going to put you on hold until you're ready to resolve this and make a payment '' I sat on hold and when she came back I asked for her supervisor. She told me it was unnecessary for me to speak with a supervisor and said they take XXXX. I again asked for a supervisor name and ext. and was told she was putting me back on hold until I was ready to speak with her. I disconnected the call and attempted to call back so I could get the supervisor, I was transferred directly back to her, I heard her say " thank you '' ( I assume to someone standing by her ) and was placed back on hold until it was transferred to her voicemail. This company is very unprofessional and I have never been spoken to the way she spoke to me when all I was trying to do was make a payment ( I did offer {$200.00} today but that wasn't good enough ) I would like my account to be transferred to another company or find another way to handle paying this debt as I will not be dealing with this company ever again.

Company response to consumer: Closed with explanation