Consumer complaint received 2024-12-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: TD BANK US HOLDING COMPANY
State: TX

Complaint narrative:
XXXX TD BANK non investigation of filed on On XXXX XXXX XXXX  The total amount of all claims {$XXXX} approximately for the XXXX claim and impact to me ISSUES with XXXX Bank ISSUES with Checking I am the only person in the account. My initials are XXXX XXXXXXXX XX/XX/2024 - XX/XX/2024 ISSUES [ XXXX ] TD BANK TECHNICAL ISSUE or INTENTIONAL blocking me from Secure Message communication. I want to follow up via TD Bank SECURE MESSAGE but I am only allowed to reply to maybe ( if lucky ) XXXX message Hi! I try to reply using secure message. I am able to reply to XXXX secure email of XXXX and immediately ERROR TASK NOT COMPLETED appears. 

[ XXXX ] TD BANK XXXX XXXX XXXX and Inaccuracies. I moved. I changes my mail and home address. However, of the letters I received recently at XXXX had old address in letterhead and reached my via XXXX with those YELLOW address labels. 

[ XXXX ] TD BANK non investigation of filed on On XXXX XXXX XXXX The total amount of all claims {$XXXX} approximately for the XXXX claim numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXXXXXX XXXX days ago on XXXX to XXXX I filed claims with XXXX Bank over the phone for over XXXX hours after I noticed fraud activity in my account. 

On XXXX XXXX XXXX  The total amount of all claims {$XXXX} approximately for the XXXX claim numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX On XXXX XXXX XXXX  I faxed support docs for all claims TD Bank had not contacted me to Investigate. I have proof for all claims I took time and effort to solving the issue with retailer or service provider first. 

TD Bank is not working on my claims. 
As a result, I have Non Sufficient Funds charges of ever {$XXXX} XXXX continue to see charges NSF charges I have not received temporary credit for claims filed on XXXX XXXX XXXX TD Bank not investigating has negative impact To add to insult, XXXX Bank stated they would close my account. 
I am only overdrawn because TD BANK is not acting on my claims Total Overdrawn Amount {$XXXX} for Overdrawn Days XXXX I reported the fraud claims XXXX XX/XX/2024 - XX/XX/2024 ) and todays red balance wold be resolved by apologizing to not act on fraud claims. 

[ REPORTING TO SOLVE ] If this is happening to me, it must be happening to other customers. 
[ I ] I want TD Bank to retract explore how to keep account open This account is overdrawn today for the NSF amounts. 
THE WAY TO KEEP IT OPEN IS TO REVERSE THE FRAUD CHARGES [ XXXX ] I want TD Bank to REFUND the NSF Fees. In fact, the account in the red for {$XXXX} would be in the black if TD BANK just refunded the NSF caused by lack of action on my XXXX claims. 

[ XXXX ] I want TD Bank to Investigate, to temporary issue credit as it is normal procedure, and to help me close the fraud claims. 

[ XXXX ] I want to know the status of my claims [ REPORTING TO SOLVE ] XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief