Consumer complaint received 2025-03-28 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Conduent Incorporated
State: OH

Complaint narrative:
I started this dispute in XX/XX/scrub> 2025. Its been almost 2 months. They put me through all kinds of identity things before I could even start the dispute and then the actual person never started the dispute. They just forgot about it so Ive been without my money for two months. My card was stolen out of my purse and used at an ATM at a gas station close to my house which they say I contradicted myself and it was used at this gas station before well. Its right by my house, so Im not contradicting myself as what basis they have for denying my dispute because I had to dispute the prior month that I allowed someone to use the card. That wasnt the case in XXXX. My phone was also taken so I suppose thats where they got information on the card which they said I never revoked privileges which is not true. I had a whole new card so that old car was destroyed, so I definitely revoked privileges to my card. I did not allow anyone nor have anybody use my card this time. This was a brand new card and no one had used it but me and no one knew anything about it but me I dont appreciate being accused and I dont appreciate them using an old dispute on a new dispute when its obvious this is a whole different situation. They say I contradicted myself well I can answer every single question that they have but they didnt take the time they gave me one day when my phone was messed up to speak with someone from there Escalation department named XXXX XXXX which I called her back five times and could not get a hold of her but some someone else answer the phone had no idea what I was talking about. I use their form in form of a questionnaire to shoot down there accusations in which I dont think they even read because it was denied again before I even got to speak with XXXXXXXX , so Im not sure they even went over the paperwork. I emailed them the prior day. You only get one day to call back apparently, and apparently it wasnt too important to speak to me because they just gave up they didnt even bother and they didnt write anything in the account because no one else knew anything about it. This is not how you handle business especially someone elses money so theyve denied it three times with these claims of me contradicting myself, which is absolutely not the case number one no one had access to my card or information from my card or about my card. This was a brand new card. No one touched it but me until I noticed the money missing out of my account. 2. The place it was used was a gas station near my home which I use frequently so it doesnt matter if the thief used it there or not I use that ATM and apparently they did too. That doesnt mean Im contradicting myself. 3. I did revoke privileges no one was allowed nor had access to this card because of what happened the last time it was taken without my knowledge and used without my knowledge so no, Im not contradicting myself. Anything else we need to go over Im glad to do it. I dont live on much money and Im definitely not gon na give it away to any XXXX XXXX XXXX XXXX that feels like stealing my card or some XXXX bank that doesnt wan na listen to the facts. If youre eating youre not even a bank I dont even know how you have any type of knowledge on how to investigate dispute. I will be closing my account shortly after this pay because I didnt have time to get in the paper. I need to fill out, but I would like my funds returned to me and an apology for being accused of contradicting myself because its plain to see I did not. I dont know how they decide anything without speaking to the person filing the dispute thats beyond me.

Company response to consumer: Closed with explanation