Consumer complaint received 2025-02-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am filing a formal complaint against Experian for repeated failures to comply with the Fair Credit Reporting Act ( FCRA ) and for inaccurate reporting practices in violation of Metro 2 guidelines. Despite my efforts to resolve this matter through three prior disputes, Experian has not accurately corrected the account, instead marking it verified without proper reinvestigation or correction.

Nature of Dispute : Incorrect reporting of balance on a closed charge-off account, failure to comply with Metro 2 reporting standards, and potential income-related data in violation of FCRA guidelines.

FCRA and Metro 2 Compliance Violations 1. Failure to Provide Accurate Inform
ation ( 15 U.S.C. 1681e ( b ) ) : The FCRA mandates that consumer reporting agencies maintain maximum possible accuracy in reporting information on credit reports. However, Experian has continued to report this account inaccurately, listing an outstanding balance on a closed charge-off account, which violates Metro 2 guidelines for reporting charged-off accounts as well as accurate balance reporting.

2. Failure to Conduct a Reasonable Reinvestigation ( 15 U.S.C. 1681i ) : The FCRA requires a reasonable reinvestigation of disputed information. After three separate disputes, Experian has failed to adequately investigate my dispute, marking the account as verified without any clear correction or adjustment in line with my documented dispute issues. This lack of reasonable reinvestigation demonstrates a failure to uphold legal obligations under the FCRA.

3. Metro 2 Compliance Standards : Under the Consumer Data Industry Association ( CDIA ), all consumer data must comply with Metro 2 format guidelines to ensure consistency and accuracy. Reporting a balance on a closed charge-off account violates these guidelines, as such accounts should reflect zero balance if there is no active collection. Experian has repeatedly ignored this standard.

Actions Requested Given the failure of Experian to comply with the FCRA, provide accurate information, and reinvestigate as required, I request that the CFPB take the following actions : Enforcement of FCRA Compliance : Enforce the reporting accuracy standards under 15 U.S.C. 1681e ( b ) and the reinvestigation requirements under 15 U.S.C. 1681i.

Mandatory Metro 2 Review : Require Experian to conduct a thorough review of the disputed account per Metro 2 standards, including removal or correction of any incorrect balance or closed charge-off information.

Remedy for Repeated Dispute Violations : Ensure that Experian conducts a proper reinvestigation and provides me with a written statement of their findings.

Delete Inaccurate Charge Offs This matter has impacted my credit standing and has caused undue stress, as Experian has failed to meet its legal obligations to report accurate information. I have exhausted all reasonable options and request CFPB assistance to enforce compliance.

Thank you for your attention to this matter. I look forward to a prompt response and a resolution of these ongoing inaccuracies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation