Consumer complaint received 2024-08-20 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.

Complaint narrative:
My CIBIL score was recently updated inaccurately. 
Report Ref No Date Score XXXX. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have visited your XXXX office 4-5 times to seek assistance. 
Unfortunately, each visit has only resulted in further delays and unsatisfactory responses. The lack of resolution has caused considerable inconvenience and distress. 

I urgently request that my CIBIL score be reverted to its previously accurate state and that this matter be addressed with immediate attention. I would appreciate a prompt and effective resolution to avoid further escalation. 

Please let me know if you require any additional information or documentation from my end to facilitate this correction. I look forward to your prompt response. 
I filed my complaint online but nothing got resolved. I reached the main office XXXX and told my problem that my CIBIL score has decreased by XXXX points in one month and the service desk madam XXXX XXXX without any reply all system generated. Yes, I can admit that I have a bad system generated but there is a man and a team to remove the system I have a lot of trouble in providing data or other information to him, even though I have no outstanding or late payment in my current account, how come CIBIL is reduced by XXXX points in one month? This means that there is a management issue somewhere, if the MY data and report is bad, then WHY SHOW IN month of XX/XX/year> should not be seen, there is a difference of XXXX points between XXXX XXXX and XXXX XXXX... 
How to possible within one month XXXX point less in XXXX score I am visiting your office at XXXX XXXX XXXX she process same process and said totally system generation I am said I want to meet authorised person she said not allowed. 
Who should I go to and I have this problem so these people who have sent me the report showing outstanding are two accounts in my regular pay.

If my CIBIL problem is not resolved slowly, I will face a huge financial loss, who is responsible for Transunion CIBIL key sending wrong report bank I don't know what my problem is I am just saying that my CIBIL score was XXXX in XXXX now it has come to XXXX in XX/XX/XXXX points minus in one month please explain what is possible and Agreed, I have a system generation, but the one who deletes the system, but there is only one person who gives the data, but there is only one person.I would like to request you to slow down my problem as soon as possible Old cibil score control no XXXX XXXX 2024 XXXX New cibil score control no is XXXX XXXX Please let me know if any additional information or documentation is required from my end. I look forward to your swift action and a resolution to this issue. 

Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation