Consumer complaint received 2026-04-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: NAVY FEDERAL CREDIT UNION
State: TX

Complaint narrative:
I am a real estate, investor and landlord. I had a vacant property, and a prospective tenant submitted a security deposit totaling {$1800.00}. The security deposit was submitted using XXXX and was made in multiple XXXX transactions. Several weeks later the same perspective Tenant submitted their first months rent of {$1800.00}, and this amount was also submitted using XXXX and made with multiple payments. Prior to submitting any funds, the prospective tenant walked through the entire property, and we had an agreement on some minor repairs that would be completed. The tenants were a husband and wife with children. The husband through walked the property without his wife or children present. The repairs were made as agreed, an electronic lease was forwarded to the perspective tenant, and the husband signed the lease electronically via XXXX. I believe the tenant had some issue coming up with their first months rent payment, because it wasnt submitted on XX/XX/year> as agreed. It was not submitted until XX/XX/year>. On XX/XX/year>, I received a message from the tenant requesting a refund of all of their monies. They stated that they did not want to move into the property because of some minor repairs and cleaning. I advised a tenant that I would have the concerns addressed the following day, and reminded the tenant of what items were agreed on for the property. I also advise a tenant I would provide a discount on their XXXX rent for the inconvenience. The tenant later stated they did not want to move in property, and they wanted a refund. They wanted to back out of the lease. Because the Tenant had already signed the lease, and I had taken the property off the month market for over a month, and they were other families that could have rented the property. I let the tenant know I was unable to give a refund, but would be willing to work with them if I could get the property rented relatively quickly. The tenant continued to state they wanted a refund immediately. It is my understanding, that the Tenant then went to XXXX and reported the transactions for the security deposit and rent as scam/fraud. At this point, Navy Federal credit union notified that my XXXX activity had been restricted, and later they closed all of my accounts an entire my membership was deactivated. They stating that it was their policy of XXXX fraud. I explained that I had not committed fraud or a scam. I further explain that I had been a member in good standing for over XXXX years with no issues. I was advised to file an appeal, and withdraw my funds from the credit union. I filed the appeal, but have not heard back. I had business and a personal savings and checking accounts with XXXX XXXX world as well as a Roth IRA and XXXX credit cards. All accounts have been restricted/closed, with the exception of the IRA, but I am not able to access it at this time. They are also still holding the disputed funds totaling {$3700.00}.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief