Consumer complaint received 2026-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
I am referencing XXXX closed CFPB complaints. It doesn't serve the consumer any benefits if the CFPB closes the complaint just because the bank in question responds. Even when I add a response to the bank it doesn't go any further on the consumers behalf. The XXXX reference complaints are XXXXXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX To Whom It May Concern, response to case number #, XXXX I formally dispute the response submitted by Chase Bank / WePay regarding the continued withholding of {$41000.00}. The companys position is inconsistent with both its contractual obligations and applicable law. 1. Expiration of Maximum Holding Period. The account was closed on XX/XX/XXXX. As of XX/XX/XXXX, XXXX days have elapsed, which the company identifies as the maximum review period under its Terms of Service. There is no stated contractual or legal authority permitting continued retention beyond this period. The ongoing restriction is therefore unauthorized. 2. Violation of Arizona Unclaimed Property Law ( No Abandonment ), Under Arizona Revised Statutes 44-302 and related provisions of the Arizona Unclaimed Property Act : Property may only be presumed abandoned after a defined period of inactivity or lack of owner contact. A holder must exercise due diligence to contact the owner before reporting or remitting property. In this case : I have maintained continuous, documented communication with the company, The company has current and verified contact information, and I have made repeated, active demands for release of the funds. Accordingly, the funds can not be classified as abandoned, and any attempt to escheat them would be premature and in violation of Arizona law. 3. Improper Threat of Escheatment and Potential Wrongful Conversion, The companys indication that the funds may be transferred to unclaimed property despite active owner contact is legally improper. Such action may constitute : Wrongful conversion, and A failure to comply with statutory obligations governing custodial property. 4. Failure to Provide Lawful Basis for Continued Withholding, The company has failed to provide : Any specific factual basis for continued restriction, Any allegation of misconduct or violation, or Any legal authority permitting retention beyond XXXX days. Indefinite retention of funds without justification is unreasonable and may constitute an unfair or deceptive act or practice ( UDAAP ) under federal consumer protection standards. 5. Material Inconsistencies in Representations, The company has issued conflicting statements regarding whether the funds were or would be transferred to unclaimed property versus remaining in suspense. These inconsistencies undermine the credibility of their response and raise concerns regarding internal controls and compliance. 6. Formal Demand and Notice of Legal Escalation, I hereby demand : Immediate release of the full balance of {$41000.00}, or Within 10 calendar days, a written response providing : The specific legal authority permitting retention beyond XXXX days, A detailed factual basis for continued restriction, and A definite, non-contingent release date. Failure to comply will result in escalation, including : Filing a complaint with the Arizona Attorney Generals Office, Submission to the Arizona XXXX XXXX XXXX XXXX XXXX XXXX, and Pursuit of legal remedies, including claims for conversion, unjust enrichment, and any applicable statutory violations, along with damages and interest. This correspondence constitutes formal notice of dispute and demand for corrective action. Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief