Consumer complaint received 2026-03-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
I am a 50 % owner of XXXX XXXX XXXX, XXXX, a SXXXX XXXX business with a business checking account held at Wells Fargo Bank , N.A . In or around late XX/XX/XXXX, my co-owner removed me as an authorized account holder without my knowledge, consent, or authorization. I discovered this in early XX/XX/XXXX, when I attempted to access the account and was denied access. In XXXX, XXXX, the partner announced that he would be stepping away from the company and all business activities, effective immediately, but would not agree to give me access to the bank account. I have been attempting to be re-added to the account since XX/XX/XXXX. Under South Carolina law, a 50 % business owner can not be unilaterally removed from a jointly-held business account by another owner without authorization. This removal was unauthorized and unlawful. When I contacted Wells Fargo to report the unauthorized removal and request reinstatement, a Wells Fargo branch manager acknowledged that the account had been set up incorrectly from the beginning and that this internal error allowed the unauthorized removal. This admission confirms that Wells Fargo bears direct responsibility for enabling this situation through its own negligence in account configuration. Since XX/XX/XXXX, I have submitted the required paperwork to be reinstated to the account on XXXX separate occasions. Despite completed documentation being on file, Wells Fargo has failed to reinstate me. It has now been approximately XXXX months since I first reported this issue and submitted paperwork, with no resolution. As a direct result of Wells Fargo 's inaction, I have experienced the following concrete financial harms : - Inability to access business funds belonging to an account I co-own - Delayed and missed business payments- Delaayed and missed tax filings and payroll - Ongoing operational disruption to my business I am requesting that the CFPB : 1. Require Wells Fargo to immediately reinstate me as an authorized account holder on the XXXX XXXX XXXX, XXXX business checking account 2. Investigate Wells Fargo 's role in the improper account configuration that enabled this unauthorized removal 3. Investigate Wells Fargo 's failure to resolve this matter despite XXXX completed paperwork submissions over multiple months 4. Require Wells Fargo to provide a full written explanation of how this occurred and what corrective measures have been taken 5. Require Wells Fargo to provide restitution in the form of monetary compensation. Amount determined by time and opportunity costs as well as damages. I have documentation of submitted paperwork and am prepared to provide supporting materials upon request. -- - ACCOUNT INFORMATION : Business Name : XXXX XXXX XXXX, XXXX Bank : Wells Fargo Bank , N.A . Account Type : Business Checking Account Number : XXXX State : South Carolina

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief