Consumer complaint received 2025-05-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: AMERICAN EXPRESS COMPANY
State: GA

Complaint narrative:
On XX/XX/XXXX th I applied for the XXXX SkyMiles Gold Card Account Ending : XXXX for an emergency travel in delta airlines.The travel price was very high that wast the main reason for me to apply for the credit card to use it and get the statement benefits of {$500.00} and bonus travel points. I had to leave as emergency for 4 days for tickets of two I paid {$2100.00}. I thought is using this payment to my new Amex card. I received an email saying I was approved and ready to use the card. While I was trying to look the card number after an email check I couldnt pull the card number to buy the tickets while the delta travel agent asked me to call the customer service to get the card number or asked to send tne card details. I called customer service of Amex they told me they dont work on week days. There is no option to call while its on Saturday. Call back on week days. I had to end up using my different credit card to do the travel. payment. 
Two days after, today I made calls to Amex customer service they transferring the calls here and there and I told them I want to use the card to my Amex so for my one way trip they said I am not able to. One person name XXXX told me he will talk to the new account staff to send to Details of my digital card. And this person was arguing with me saying the new account team already send the email regarding the digital card number. I asked XXXX XXXX to send a test mail to check if my email working. I received his email but not any emails regarding the card details. I told XXXX to transfer the call to them to talk to them he refused me saying I can not transfer the call. I dont have anything else to talk about I asked to talk to his supervisor XXXX XXXX XXXX Her behavior was rude then I had to talk loud saying, I have to the right to ask about my card details and who had send an email and if I didnt receive the email I have the right to ask about this. So she said let me call them and ask them I got an answer from her saying they dont take any calls they said I had to wait for the physical card. They cant do anything about it. I received an email saying I can use it right away thats was the only reason I applied to credit card just to use my emergency travel. So I will get statement credit or {$500.00}. I lost that now. They were transferring calls here and there no answers were made to my concerns. This is very frustrating moment for me. This need to be an escalated situation and I need my statement credit for this travel only because I was not able to use the card because of their ignorance of the customer service and non willingness to listen to their customer concerns. I need a compensation of this matter. I feel and regret for applying for this credit card. I had to spend 2 hours and 15 minutes for the entire call the customer service did not address any of my concerns. So please me with this situation. This shouldnt be happen to any other person. Our time and situation are valued. I booked this ticket for 4 days with an amount more than {$2000.00} for two ticket for a domestic trip is only for an emergency. 
Situations made me very upset. 
I quit Amex credit cards. Very bad experiences. 

I known absolutely the entire conversation is recorded. So please check to the conversation for human rights and the proof of this matter. 

Thank you

Company response to consumer: Closed with explanation