Consumer complaint received 2023-05-10 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: TX

Complaint narrative:
When I graduated from university in XX/XX/XXXX, my student loans were : Aggregate Subsidized Total ( Undergraduate and Graduate ) : {$20000.00} Aggregate Unsubsidized Total ( Undergraduate and Graduate ) : {$2200.00} Aggregate Combined Total ( Undergraduate and Graduate ) : {$22000.00} Please note the AWARD YEAR for the following loans. Some date back to XXXX. 

When I consolidated my loans I was not made aware that the original CANCELLATION date would no longer apply. I was not made aware that my {$6000.00} XXXX loan would no longer be eligible for cancellation, and I was never informed that using a Forbearance or Deferment would make me ineligible for loan cancellation after 20 or 25 years. 

Terms were never, ever clearly stated. 

I have contacted EdFinancial multiple times to no avail. Upon asking for copies of my signature on Promissory Notes, EdFinancial sent me only signature pages, not the complete documents. 

I believe that most of my loans should be cancelled or near cancelled, simply due to the fact that the total of my payments, starting with the ORIGINAL LENDERS, is at or nearly at the total sum of the original loans. 

Award XXXX Capitalized Interest : {$0.00} Net Loan Amount : {$2600.00} Below is a small sample of my original loan information dating back to XXXX. 

Current Loan Status : PN Current Loan Status Description : NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN Loan Status : PN Loan Status Description : NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN Loan Status Effective XXXX Loan Status : RP Loan Status Description : IN REPAYMENT Loan Status Effective XXXX Loan Status : DA Loan Status Description : DEFERRED Loan Status Effective XXXX Loan Status : RP Loan Status Description : IN REPAYMENT Loan Status Effective XXXX Loan Status : ID Loan Status Description : IN SCHOOL OR GRACE PERIOD Loan Status Effective XXXX Loan Disbursement XXXX Loan Disbursement Amount : {$1300.00} Loan Disbursement XXXX Loan Disbursement Amount : {$1300.00} Loan Contact Type : Current Servicer Loan Contact XXXX Loan Contact Name : XXXX XXXX XXXX XXXX XXXX 
Loan XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX Address XXXX : Loan Contact City : XXXX XXXX XXXX XXXX XXXX : PA Loan Contact Zip XXXX Loan Contact Phone XXXX Loan Contact Phone Extension : Loan Contact Email Address : Loan Contact Web Site Address : https XXXX XXXX  Most Relevant : Yes Loan Contact Type : Current Guaranty Agency Loan Contact XXXX Loan Contact Name : XXXX XXXX XXXX XXXX Loan Contact Street Address XXXX : XXXX XXXX XXXX XXXX XXXX XXXX Address XXXX : Loan Contact City : XXXX XXXX XXXX XXXX XXXX XXXX : MN Loan Contact XXXX XXXX XXXX XXXX XXXX XXXX Loan Contact Email Address : XXXX Loan Contact Web Site Address : XXXX : XXXX Loan Contact Type : Current Lender Loan Contact XXXX Loan Contact Name : XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Loan XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Loan Contact City : XXXX XXXX XXXX XXXX XXXX : VA Loan Contact Zip XXXX ( XXXX ) Loan Contact Phone XXXX XXXX Type Code : XXXX Loan XXXX Description : DIRECT CONSOLIDATED UNSUBSIDIZED Loan Award ID : XXXX Loan Attending School Name : SCHOOL CODE FOR CONSOLIDATION LOANS Loan Attending School XXXX Loan XXXX Loan Repayment Begin XXXX Loan Period Begin Date : Loan Period End Date : Loan Amount : {$3200.00} Loan Disbursed Amount : {$3200.00}

Company response to consumer: Closed with explanation