Consumer complaint received 2026-01-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: WELLS FARGO & COMPANY
State: IL

Complaint narrative:
XX/XX/XXXX From : XXXX XXXX Email : XXXX Re : The Loan Transfer from Wells Fargo Mortgage to XXXX XXXX Complaint : Wells Fargo Mortgage Bank 's Predatory Deceptive Practices New Loan # : Ending XXXX ( This is a new loan number created by Wells Fargo Mortgage ) for the portion of the refinance loan that was completed during COVID To whom it May Concern : Wells Fargo Mortgage Bank Predatory Practice Concerns Regarding Mortgage Loan Transfer and Third Lien Placement with no notification Mortgage Loan Transfer to XXXX XXXX In XX/XX/XXXX, Wells Fargo Bank transferred my mortgage loan to XXXX XXXX. However, this transfer was not completed in its entirety. Without my knowledge or consent, Wells Fargo retained a portion of the mortgage loan and placed a third XXXX on my property. At no point was I notified about this action, which has caused considerable confusion and concern. 
Separation of Refinanced Amount Earlier in XXXX, I discovered that Wells Fargo had separated the {$5200.00} refinanced amount from my main mortgage balance. This amount was supposed to be added to the end of my loan term but, instead, was treated as a separate obligation. Despite making several inquiries, Wells Fargo was unable to provide a clear or satisfactory explanation for why the mortgage loan was split in this manner. 
Efforts to Obtain Clarification During XXXX and XX/XX/XXXX, I made numerous attempts to contact Wells Fargo to seek clarification regarding the retention of part of my loan and the placement of the third lien. Eventually, I spoke with XXXX XXXX XXXX, a representative at Wells Fargo, to discuss the situation. 
Lack of Notification Regarding Loan Changes and Third Lien During my conversation with XXXX XXXX XXXX, a representative at Wells Fargo, I learned that Wells Fargo had acquired the portion of my loan previously retained by the United States Department XXXX Agriculture ( USDA ). Wells Fargo now intends to keep this segment of the loan under its possession. However, I was not informed at any point that the USDA had sold a portion of my loan to Wells Fargo. Additionally, I was never notified that this transaction would result in the automatic placement of a third lien on my property. 
The absence of communication regarding these significant changes has caused me considerable concern and confusion. My understanding was that my mortgage was with XXXX XXXX and was serviced by Wells Fargo Bank. I had no knowledge that the USDA was involved with this loan in any capacity. 
Given these circumstances, I respectfully request that Wells Fargo provide a clear explanation and supporting documentation regarding the placement of the third lien, the sale of the loan, and the rationale for retaining this portion of the loan rather than adding it to the back of the loan as originally understood. 
Concerns Regarding Wells Fargo Banks Servicing Practices After XXXX years of Wells Fargo Bank servicing my mortgage loan, I have become increasingly troubled by the bank 's handling of my account. The recent actionsincluding the incomplete transfer of my mortgage to XXXX XXXX, the retention of a portion of my loan without notification, and the placement of a third lien on my propertysuggest the use of deceptive practices. As a customer, I feel deceived and misled by XXXX XXXX lack of transparency and communication regarding these significant changes Billing for Refinanced Amount and Recording Fee Concerns Currently, Wells Fargo is billing me for the refinanced amount, which has been separated from my main mortgage balance. Additionally, they have charged me a {$100.00} recording fee, increasing my outstanding balance to {$5300.00}. These charges have been applied without any explanation provided to me. I am deeply concerned that these actions reflect malicious and deceptive practices on the part of Wells Fargo. 
Uncertainty Regarding Property Sale and Loan Practices I am seeking clarification on a critical matter : Will Wells Fargo Bank force the sale of my property due to nonpayment on a loan that they have split without notifying me or providing information about the handling of my mortgage? The lack of communication raises significant concerns about the intentions and practices of Wells Fargo regarding my loan. 
Wells Fargo has NOW created Mortage Statement dated back to XXXX of XXXX that I have NEVER seen since they had service my Mortrgage Loan. All these state are FACT I CITION AND I HAVE NEVER SEEN THEM Concerns Regarding Retroactive Mortgage Statements Wells Fargo has recently generated a mortgage statement dated as far back as XXXX XXXX statement that I have never received or seen during the entire period they have serviced my mortgage loan. I want to emphasize that these facts are accurate and verifiable. I have never been provided with these statements, and their sudden appearance raises further concerns about the transparency and accuracy of Wells Fargos servicing practices. 
Request for Written Communication I require that all replies from Wells Fargo or XXXX XXXX regarding these issues be provided to me in writing. 

Sincerely, XXXX XXXX ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation