Consumer complaint received 2024-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Formal Complaint Regarding Experian 's Mishandling of Dispute for XXXX  XXXX XXXX  Account - Demand for Immediate Deletion Due to Inaccurate Reporting Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint against Experian for their improper handling of my dispute regarding an account with XXXX XXXX XXXX, which is being inaccurately reported on my credit report. The account is listed as both a charge-off and a repossession, which is not accurate. Despite submitting clear evidence of the inaccuracies, Experian has failed to properly investigate and correct the information, violating my rights under the Fair Credit Reporting Act. 
Given the multiple inaccuracies and unlawful reporting, I am demanding the immediate deletion of this account from my credit report. 
Inaccurate Reporting : The XXXX  XXXX XXXX  account is being reported with multiple inaccuracies, including the following : Incorrect Last Payment Date : The last payment date is incorrectly reported as XX/XX/XXXX, which is false. My last payment was in XX/XX/XXXX, and the XX/XX/XXXX date reflects when the account transitioned into charged-off status, not when the last payment was made. This misreporting of the last payment date is a significant inaccuracy that must be corrected. 

Charge-Off vs. Repossession Reporting : The account is being inaccurately reported as both a charge-off and a repossession, which is misleading and unlawful. The account was charged off in XXXX, and repossession should not be part of the reporting. Despite my disputes, Experian continues to report it incorrectly as a charge-off every month, with payment history inaccuracies showing XXXX, 60 day late payments, which are not valid once an account is charged off. This is a clear violation of the Fair Credit Reporting Act. 
Inaccurate Payment History : The account is inaccurately reporting XXXX, XXXX XXXX, and XXXX late payments. These late payments should not be reported for a charged-off account, making the reporting not only misleading but unlawful. These errors must be corrected. 
Experian 's Failure to Investigate : After disputing these inaccuracies with Experian, I was informed that I can not redispute the inaccuracies because XXXX XXXX XXXX updated the information. However, this is an inadequate excuse, as it does not address the fact that the updated information is still incorrect. Experian is responsible for ensuring accurate reporting, and their failure to correct the information constitutes a violation of the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i, which mandates that credit reporting agencies conduct a reasonable investigation when a dispute is raised. 


Demand for Immediate Deletion of the Account : Given the numerous inaccuracies in this accountparticularly the ongoing charge-off vs. repossession confusion, the incorrect last payment date, and the misleading payment historyI am demanding the immediate deletion of this Capital One Finance account from my credit report. The continued inaccurate reporting of this account is causing severe damage to my credit, and it is unlawfully affecting my financial well-being. 
Damages : Please note that Experians continued inaccuracies are violating my rights under the Fair Credit Reporting Act, and the harm caused to my credit score could result in damages of up to {$1000.00} per inaccuracy under 15 U.S.C. 1681n. These violations have caused me significant distress and financial hardship. 
Request for Immediate Action : I respectfully request that the CFPB investigate Experians handling of my dispute and take appropriate action. The XXXX XXXX XXXX account in question must be immediately deleted from my credit report due to the repeated inaccuracies, including the charge-off vs. repossession status, the incorrect last payment date, and the incorrect payment history. 
Attached Documents : A copy of my credit report with highlighted inaccuracies A copy of the dispute response from Experian Thank you for your attention to this serious matter. I look forward to your assistance in ensuring that Experian deletes this account from my credit report and complies with all relevant consumer protection laws. 


Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation