Consumer complaint received 2026-03-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I am filing a complaint regarding Wells Fargo 's wrongful denial of my XXXX fraud dispute. On XX/XX/year>, I was the victim of an imposter scam. I searched online for XXXX satellite internet service and found XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, who fraudulently misrepresented themselves as XXXX as an authorized XXXX dealer. I believed I was dealing with XXXX directly the entire time. A representative named " XXXX XXXX '' ( phone numbers : XXXX and XXXX ) claimed to be my " XXXX account manager '' who could remotely adjust my satellite dish and fix technical issues. I later learned from the real XXXX that no one can remotely adjust the dish - not even XXXX themselves- and that customers can adjust it following XXXX 's instructions. This proves he was lying to make himself seem like a legitimate XXXX representative. He aggressively pressured me to send {$490.00} via XXXX, falsely claiming this payment would prepay my XXXX internet service for XXXX months so I wouldn't have monthly bills. When I hesitated, he became manipulative, saying " who are you going to talk to when you have problems with your internet? '' I sent {$490.00} via XXXX on XX/XX/year> at XXXX PM ( confirmation : XXXX ) to XXXX, received by XXXX XXXX XXXX XXXX. I believed this money was going directly to XXXX for internet service. In reality, I was already paying $ XXXX directly to the legitimate XXXX company which I didn't realize at the time. The {$490.00} went to The XXXX XXXX XXXX XXXX XXXX XXXX NOT to XXXX. This was a clear imposter scam where the scammer lied about their identity and what the payment was for. It was a couple days after I had a feeling this wasn't right, I then reported this fraud to Wells Fargo and filed disputes for both fraudulent charges. Wells Fargo refunded the {$190.00} debit card charge but CLOSED the {$490.00} XXXX dispute without proper investigation. This was NOT a case of " buyer 's remorse '' or " authorized payment to someone I know. '' This was XXXX XXXX- the scammer deliberately misrepresented who they were ( claiming to work for XXXX ) and what the payment was for ( claiming it was prepaying XXXX service when it actually went to their fraudulent company ). I have filed complaints with : Federal Trade Commission ( FTC ) Federal Communications Commission ( FCC ) Contacted real XXXX to report the impersonation Wells Fargo has a responsibility to protect customers from imposter scams. They wrongfully denied this legitimate fraud claim and I am requesting they reopen the investigation and refund the {$490.00} that was stolen through fraud. Company information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX thesavingsquads.org Scammer 's name/numbers : XXXX XXXX XXXX XXXX ) XXXX, ( XXXX ) XXXX XXXX recipient : XXXX I request Wells Fargo reverse their decision and refund the {$490.00} stolen through this imposter scam.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation