Consumer complaint received 2025-11-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: AMERICAN NEIGHBORHOOD MORTGAGE
State: SC

Complaint narrative:
I have been dealing with Annie-Mac Mortgage XXXX XX/XX/XXXX. On XX/XX/XXXX, I sent a Qualified Written Request ( QWR ) to the attorney for this organization, his name is XXXX XXXX. I sent it certified XXXX he did not respond to me in a timely manner. I requested he send me telephone transcripts, emails, internal emails XXXX disclosures. His answer to me was because XXXX did not service my loan he can not answer the QWR.Even though I started the mortgage application and received the loan estimate on XX/XX/XXXX, I was told via telephone call that because the laws changed on a conventional mortgage from 6 months to 12 months the loan was denied. The law did not just change, it changed in XXXX, so the originator was uneducated XXXX misrepresented himself and the mortgage company along with negligence, break of contract XXXX breach of trust just to name a few things they are in violation of. The lawyer, XXXX XXXX told me that the mortgage company did not have these records, which is a lie, because every financial institution needs retention periods for ALL documents, phone calls, emails, etc. I am pasting your own regulation # XXXX, that says you must retain these files for 2 years yet he lied to me XXXX is not providing them to me, which I need to proceed with my pro XXXX lawsuit against XXXX Mortgage XXXX XXXX employees that caused emotional distress, financial distress XXXX a drop in my credit scores, which so far I have received XXXX adverse action notices denying me credit. Please see your regulation XXXX please make sure this complaints is entered in a timely manner not like my complaint I entered on XX/XX/XXXX that you did not submit to the company until XX/XX/XXXX. Thank you in advance. 
XXXX XXXX retention. 
This version is the current regulation XXXX all versions of this regulation XXXX this regulation Regulation Z XXXX ( c ) ( XXXX ) ( ii ) ( A ) ( a ) General rule. A creditor shall retain evidence of compliance with this part ( other than advertising requirements under XXXX XXXX XXXX, XXXX other than the requirements under XXXX ( XXXX ) XXXX ( f ) ) for XXXX years after the date disclosures are required to be made or action is required to be taken. The administrative agencies responsible for enforcing the regulation may require creditors under their jurisdictions to retain records for a longer period if necessary to carry out their enforcement responsibilities under section XXXX of the XXXX. 

( b ) Inspection of records. A creditor shall permit the agency responsible for enforcing this part with respect to that creditor to inspect its relevant records for compliance. 

( c ) Records related to certain requirements for mortgage loans ( XXXX ) Records related to requirements for loans secured by real property or a cooperative unit ( i ) General rule. Except as provided under paragraph ( c ) ( XXXX ) ( ii ) of this section, a creditor shall retain evidence of compliance with the requirements of XXXX ( XXXX ) XXXX ( f ) for XXXX years after the later of the date of consummation, the date disclosures are required to be made, or the date the action is required to be taken. 

( ii ) Closing disclosures. 

( A ) A creditor shall retain each completed disclosure required under 1026.19 ( f ) ( 1 ) ( i ) or ( f ) ( 4 ) ( i ), and all documents related to such disclosures, for five years after consummation, notwithstanding paragraph ( c ) ( 1 ) ( ii ) ( B ) of this section.

( B ) If a creditor sells, transfers, or otherwise disposes of its interest in a mortgage loan subject to 1026.19 ( f ) and does not service the mortgage loan, the creditor shall provide a copy of the disclosures required under 1026.19 ( f ) ( 1 ) ( i ) or ( f ) ( 4 ) ( i ) to the owner or servicer of the mortgage as a part of the transfer of the loan file. Such owner or servicer shall retain such disclosures for the remainder of the five-year period described under paragraph ( c ) ( 1 ) ( ii ) ( A ) of this section. 

( C ) The XXXX shall have the right to require provision of copies of records related to the disclosures required under 1026.19 ( f ) ( 1 ) ( i ) and ( f ) ( 4 ) ( i ).

( 2 ) Records related to requirements for loan originator compensation. Notwithstanding paragraph ( a ) of this section, for transactions subject to 1026.36 : ( i ) A creditor shall maintain records sufficient to evidence all compensation it pays to a loan originator, as defined in 1026.36 ( a ) ( 1 ), and the compensation agreement that governs those payments for three years after the date of payment.

( ii ) A loan originator organization, as defined in 1026.36 ( a ) ( 1 ) ( iii ), shall maintain records sufficient to evidence all compensation it receives from a creditor, a consumer, or another person ; all compensation it pays to any individual loan originator, as defined in 1026.36 ( a ) ( 1 ) ( ii ) ; and the compensation agreement that governs each such receipt or payment, for three years after the date of each such receipt or payment.

( 3 ) Records related to minimum standards for transactions secured by a dwelling. Notwithstanding paragraph ( a ) of this section, a creditor shall retain evidence of compliance with 1026.43 of this regulation for three years after consummation of a transaction covered by that section.

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Company response to consumer: Closed with explanation