Consumer complaint received 2025-02-17 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with fraud alerts or security freezes — 
Company: Maximus Federal Services, Inc.
State: NJ

Complaint narrative:
Dear / Consumer Financial Protection Bureau Representative, I am submitting this formal complaint to raise urgent concerns regarding the privacy and security of my personal and financial information associated with my federal student loans. I currently carry a balance exceeding {$50000.00} in federal student debt. 

Recently, I have become deeply concerned that my data, including personal identifiers and financial details connected to my student loan account, may have been compromised, accessed, or mishandled by unauthorized partiesspecifically XXXX XXXX and/or individuals or entities affiliated with him. 

Given XXXX XXXX extensive influence across multiple technology platforms, including his ownership and control over XXXX  ( formerly XXXX ), and his widely reported access to user data, I fear that he or associated parties could have improperly accessed or mishandled my federally protected borrower data. 

This concern is particularly alarming because XXXX XXXX is a private citizen and a nationalized individual from XXXX XXXX, raising additional worries regarding the potential foreign exposure of sensitive U.S. borrower data.

Specific Concerns : Unauthorized access to my personally identifiable information ( PII ) and federal loan records. 
Potential misuse or dissemination of my financial data by foreign or non-governmental entities. 
Emotional distress and ongoing uncertainty about my financial privacy and security. 
While I am not aware of a publicly disclosed breach involving federal borrower data, the pervasive data-sharing practices within large technology corporations under XXXX XXXX ownershipcoupled with his non-U.S. national backgroundhave led me to believe that my information could have been accessed without my consent. 

The possibility of my sensitive financial records being in the possession of non-governmental and potentially foreign entities is deeply distressing and unacceptable. 

Requested Resolution : In light of the serious nature of my privacy concerns, I am requesting the following actions : A formal investigation into whether my federal student loan data has been accessed, compromised, or shared with XXXX XXXX or individuals/entities affiliated with him. 
Verification and assurance that my borrower data remains secure and has not been subject to unauthorized access.

Loan forgiveness or significant reduction as a compensatory measure due to the emotional distress, privacy risk, and potential exposure of my financial information. 
Enhanced safeguards and disclosure transparency regarding third-party access to borrower data, ensuring that non-U.S. citizens or private individuals can not exploit or obtain such information. 
I am seeking prompt action on this matter, as the uncertainty surrounding the security of my financial information places me under continuous emotional and financial strain. I trust that you will treat this matter with the gravity it warrants and provide the necessary remedies. 

Thank you for your attention and swift response. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation