Consumer complaint received 2026-04-20 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
On XX/XX/XXXX, I initiated a balance transfer in the amount of {$3000.00} from my XXXX XXXX account to my Barclay 's account. By the next billing statement ( XX/XX/XXXX ), I noticed that my XXXX XXXX account was not showing a decreased balance and my Barclay 's account now had a balance of {$3000.00}. When I called XXXX XXXX to find out why this was, they told me that they did not receive a check from Barclay 's and that I need to call Barclay 's to figure out why this was. I called Barclay 's and they informed me that the account number for XXXX XXXX that I had input for the balance transfer was incorrect. I asked them to stop the payment to this account and they told me that the check had already been cashed and that they can open a case with their payment investigations department. XX/XX/XXXX - Opened case # XXXX with Barclay 's to locate the missing/misapplied payment XX/XX/XXXX - Received a letter stating " please allow at least 60 days to complete the investigation of this dispute. '' XX/XX/XXXX - Received another letter stating " We are currently unable to complete your request inquiring about my account. '' XX/XX/XXXX - Called in regards to the letter I received. They were unable to assist me and stated that my case was being handled in the " background '' with their investigations team and to allow XXXX business days to receive information from their department. XX/XX/XXXX - Called again to follow up and they told me that this was a matter for XXXX XXXX to investigate. They were unable to help. XX/XX/XXXX - Opened a dispute with XXXX XXXX case # XXXX, they asked for a copy of the cashed check from Barclay 's. I three-way called Barclay 's XXXX talk with XXXX XXXX directly for the information they needed. They said they would provide the information. XX/XX/XXXX - I still had not received anything stating that this was resolved and called again. I was then told that they would provide a copy of the cash check to be sent to my home address and that I should receive it in another XXXX business days. XX/XX/XXXX - Still haven't received anything in the mail nor to my document center on my account but they approved me for a credit line increase....? XX/XX/XXXX - Called to follow-up on this matter and they told me the case was closed back in XXXX and that they would reopen the case. Clearly, it can be seen that I have been dealing with this matter since XXXX with no resolution. I have taken every action that I can possibly take to get this matter taken care of and it has gotten absolutely nowhere. I keep going in circles with Barclay 's and their help line is no help but has only caused more frustration as every time I call, I have to reexplain myself. All I've been asking for is a copy of the cashed paper check so that I can submit to XXXX XXXX for investigation. I no longer have the patience to handle this with them. I am desperately seeking assistance as I am paying interest on a high balance while also paying the balance transfer amount to Barclay 's.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation