Consumer complaint received 2024-07-01 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Background : On XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX created a fraudulent ledger of added chargebacks and miscellaneous costs, which they reported to the Experian Rent Bureau. In addition to the fraudulent ledger, the company is suspected of misappropriating the COVID-19 funds funded on behalf of the City of XXXX XXXX XXXXXXXX. XXXX XXXX XXXX refuses to cooperate with Me ( The tenant ) to resolve this incident. Despite ignoring my communication attempts, XXXX XXXX actively prevents me from finding housing. I received this ledger on XX/XX/year> due to a potential apartment complex 's tenant screening report flagging and rejecting my rental application. While the fraudulent ledger was also dated one year and two months after I had moved out of the apartment complex, the Property Manager claimed that XXXX XXXX was still occupying the apartment in question. 

Current Day : On XX/XX/year>, I called Experian Rent Bureau to inquire about the update on the fraud investigation that I filed on XX/XX/year>. I produced the documents they requested of me, including the Police Report and other supporting fraudulent documents that I will be attaching. 

The woman I spoke to today said XXXX XXXX has certified the $ XXXX XXXX. I asked Experian Rent Bureau to tell me how they certified it. Suppose they sent a letter or some time of information. The woman at Experian Rent Bureau stated that they didnt send any letters or mail. She said they responded and said, " Yes, the claim is real. Experian didn't even inform me about them closing the investigation ; I had to call them on XX/XX/XXXX to find out. This is not an acceptable way to run a business. Especially one that can ruin a person 's life. Due to this fraudulent Error, I am Homeless and trying to find some relief, as this mark made in error is very detrimental to my reputation. 

The Woman from Experian told me to keep calling and trying to figure it out. What I challenge Experian Rent Bureau is to look deeper into cases like this. Both Experian Rent Bureau and XXXXXXXX XXXX blindside me. There has to be some standard to prevent the severing of someone's livelihood. I have been trying to work on this since the end of XXXX, and I am at a dead end. Experian Rent Bureau even avoided contacting me about the investigation, or should I say " lack '' of an investigation. 


I may be going through this due to some form of discrimination, as it is out of character for me to be $ XXXX in debt!! I have tried to contact the company that made the false claim on my report, but nothing has come out of it. The Company XXXX XXXX needs to respond to my communication efforts, and Experian Rental Bureau needs to increase its standards when accepting information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation