Consumer complaint received 2020-05-31 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: U.S. BANCORP
State: IL

Complaint narrative:
Hi, I utilized the XXXX XXXX offered through my bank & like many others who thought that since this service is backed by their bank it was legit. I found out the hard that neither XXXX, UsBank or any other bank will help their customers when they are scammed of their hard earned money. I had wired {$800.00} as a deposit to a company name XXXX thinking I was putting a hold for a pup I had found through their website. I realized I had been scammed as my computer came across the same company & people who claimed they had done the same thing I did and they never heard another correspondent from these individuals claiming to be a legitimate company. 

After several follow ups with my bank regarding my claim & that through their investigation that the transaction was requested by me, therefore, my claim was denied. I'm realizing that my bank did no investigation other than this was an open & shut case as they never asked for any documentation I may have received to claim that this transaction obviously was a fraud/scam. I have the one thing via email from this company stating what my {$800.00} was wired for which was for the deposit of the pups. I did note that this company at the end of the email that they sent had no name addressed at the bottom. The name given to me by the sales rep of this company I made the transaction to is XXXX XXXX whose bank was XXXX XXXX..please beware as I'm sure this individual closes his/her account & phone numbers as soon as he acquires your money just as he/she did mine. This is a fraud/scam by a group of people & it's sad that there are never held accountable for what they do & no matter how much information that people who have been scammed give to the bureau of protection..these criminals are off & stealing millions from Americans. What worse is the banks no darn well who they do their business with in their establishment & guess what ... they have my {$800.00} & so many others money in their bank!!! 

I'm very disappointed at USBank & other banks who offer this service & then wipe their hands clean when their customers are ripped off. They don't tell you the important details to protect their clients. I was even told by a USBank fraud rep during one of my many follows- up regarding my claim that " the bank doesn't care who did the fraud but, are more concerned if I'm the one defrauding them! '' ( I know the banks record every conversation ). I couldn't believe my ears & how infuriated that made me as I have been with my bank for years!!! There needs to be some accountability from the banks, from XXXX or any company who have these types of services offered! 

Below is the attachment of the email I received from this so called company I made a transaction with : Payment Confirmation for your recent purchase. 




Mon, XX/XX/2020 XXXX XXXX XXXX XXXX XXXX   XXXX XXXX To : you Details Dear Client, We wish to confirm that payment for your teacup puppies ( XXXX XXXX XXXX ) amounting to {$800.00} has been received, your information has already been submitted for the processing of the change of ownership documents. 

Your delivery information will be subsequently submitted to the delivery sector for flight reservations, as soon as that is completed you will receive an email update and a follow up call with details about delivery such as the flight itinerary, the tracking number and all necessary delivery information. Thank you for your business. 

XXXX XXXX XXXX. 

Website link : XXXX XXXX XXXX  The management.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation