Consumer complaint received 2025-04-26 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: TX

Complaint narrative:
On XX/XX/XXXX, an agreement was signed between me ( represented by XXXX XXXX ) and Crown Asset Management ( represented by XXXX XXXX XXXX ). 

Because there had been some issues with the payments received, and after my claim was proven by submitting money orders to XXXX XXXX to be forwarded to opposing counsel, XXXX XXXX corrected the amount owed. 

On XX/XX/XXXX a payment arrangement was agreed upon for {$800.00} to be paid in XXXX payments in the amount of {$30.00} starting XX/XX/XXXX ( proof attached ). 

Because this account ( File XXXX ) only required a payment of $ 30 monthly, from XXXX to XX/XX/XXXX the amount of {$30.00} was rendered for both months, via money order and delivered via USPS Express Mail ( proof attached ). 

However, from XX/XX/XXXX to XX/XX/XXXX advance payments were sent to XXXX XXXX XXXX for each month ( proof attached ). 

In understanding that I had made all payments, I reached out to XXXX XXXX of XXXX XXXX requesting the Release of Judgement. On XX/XX/XXXX, I was informed that opposing counsel stated that I owed them {$140.00} and payments were missing. 

ALL MONEY ORDERS AND USPS TRACKING NUMBERS ARE ATTACHED. 
TRACKING NUMBERS THAT WERE OVER 120 DAYS HAD TO BE RETRIEVED FROM ARCHIVES. 

XX/XX/XXXX - {$30.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$30.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX XXXX XXXX ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) * * * * * * * * XX/XX/XXXX AND XX/XX/XXXX WERE SENT IN SAME ENVELOPE * * * * * * * * XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( USPS RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( USPS RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) * * * THE TOTAL AMOUNT RENDERED TO XXXX XXXX XXXX FROM XX/XX/XXXX TO XX/XX/XXXX IS {$840.00}, WHICH IS {$32.00} OVER THE AMOUNT OWED.

* * * NO PAYMENT WAS EVER LATE BECAUSE EACH MONTH INCLUDED ADDITIONAL XXXX PAYMENTS. 

XXXX XXXX XXXX provided a copy of their ledger card for file XXXX to XXXX XXXX on XX/XX/XXXX. The ledger is confusing and does not reflect accuracy. Their ledger shows the current amount due of {$1000.00}, which is incorrect. 

XXXX XXXX of XXXX XXXX XXXX also stated that XXXX XXXX also stated they they has only received {$660.00} since the month of XX/XX/XXXX. ( email attached ) How did the balance increase when there were no late payments, and all payments were delivered to their office. 

XXXX XXXX XXXX is not releasing my Judgement due to clerical errors and are not recording the correct amount due is currently, XXXX.

Company response to consumer: Closed with explanation