Consumer complaint received 2025-07-26 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: MORGAN STANLEY & CO. LLC
State: CA

Complaint narrative:
Date : XX/XX/year> To : Complaint to the Consumer Protection, XXXX XXXX regarding a hold on my savings account at Morgan Stanley [ ] Subject : Urgent Request for Wire Transfer Release and Formal Complaint Regarding Account Flag Dear consumer protection, financial bureau,, I am writing to express my deep concern and frustration regarding the ongoing restriction placed on my Morgan Stanley savings account, which has now resulted in the delayand potential lossof a significant land investment in XXXX. 

On XX/XX/year>, I successfully wired {$7000.00} from my Morgan Stanley savings account as a deposit toward the purchase of a one-hectare parcel of land in XXXX, XXXX, valued at {$40000.00}. This transaction was processed without issue. 

On XX/XX/year>, I submitted a request to wire an additional {$33000.00} from the same account in order to complete the land purchase. This was an urgent payment due to a contractual deadline with the seller, who has another buyer and has made it clear that if I do not complete the payment by Monday, XX/XX/XXXX, I will lose the property and receive no refund. 

To make matters worse, I have already invested more than {$30000.00} in infrastructure on the lotthis includes building a gated entrance, constructing a 120-meter road, drilling a well, clearing vegetation, and other foundational improvements. 

As of XXXX, XXXX XXXXMorgan Stanley has placed a flag on my account, preventing the release of funds. I have contacted Morgan Stanley representatives including the manager, and I have not been provided any explanation or timeline for resolution. This delay is threatening a major investment and stands to cause me a loss of more than {$40000.00}. 

The funds in my account are fully legitimate, have already been used for prior transactions with the same recipient, and there has been no prior issue. The lack of transparency and urgency from Morgan Stanley is both unacceptable and financially devastating.

I am requesting the following immediately : 1. Immediate release of the {$33000.00} wire transfer to complete the property purchase before the Monday, XX/XX/XXXX deadline and the rest of my additional funds. 
2. A clear, written explanation for why the account was flagged and who is responsible for handling the matter.

3. A written response acknowledging your awareness of the potential loss I face due to this delay, and how Morgan Stanley plans to mitigate this situation.

Additionally, Morgan Stanley has requested for me to send them an email and explain who Im sending a payment to when Ive already explained to them. Its a payment to the same person that we did a deposit on the lot before and they approved the wire and they still want to know what its for and why which I find it completely unacceptable that they want to know what I do with my money that is completely clean. Its an inheritance from my grandfather after he sold his home. 

If this issue is not resolved promptly, I will pursue a formal lawsuit against XXXX, constantly for all damages and financial distress, and I am filing an immediatecomplaint with the Consumer Financial Protection Bureau ( CFPB ) and other appropriate regulatory bodies. 

I trusted Morgan Stanley to manage my funds responsibly and to enable legitimate and urgent transactions. I am now facing irreparable financial harm due to inaction and unexplained delays. 

Please treat this matter with the urgency it demands.

Company response to consumer: Closed with explanation