Consumer complaint received 2024-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
XX/XX/XXXX Subject : Dispute of Inaccurate Account Information and Request for Removal XXXX  XXXX This is my XXXX request to have this issue resolved I am writing to formally dispute the inaccurate reporting of my account with XXXX XXXX on my credit report. Upon reviewing the account information, I identified several discrepancies that violate my rights under the Fair Credit Reporting Act ( FCRA ). I request that this account be removed immediately due to these reporting errors. 

Inaccuracies in Account Reporting : Prolonged Charge-Off Reporting : The account reflects a charge-off starting in XX/XX/XXXX and continuing until XX/XX/XXXX. A charge-off is a one-time event, and continuing to report this status for multiple months is inaccurate and misleading. According to the FCRA ( 15 U.S.C. 1681s-2 ), credit information must be accurate, and this misrepresentation violates that requirement.

Failure to Update After Charge-Off : The account shows a past-due balance of {$300.00} even though it has been charged off since XX/XX/XXXX. Under the FCRA ( 15 U.S.C. 1681c ( a ) ), the credit reporting agency must update account statuses to accurately reflect the account 's current status, including whether the debt has been paid, settled, or sold. This failure to update the account status causes confusion and misrepresents the status of my debt. 

Overlapping Past-Due and Charge-Off Reporting : The account reflects XXXX, XXXX, and XXXX past-due statuses in XXXX prior to the charge-off. However, after the charge-off, it continues to report as both past due and charged off, which results in duplicated negative information. This could unfairly harm my credit score, as past-due statuses should not continue after a charge-off has been reported. The FCRA ( 15 U.S.C. 1681i ) requires credit bureaus to ensure accurate reporting, and this overlap is both misleading and incorrect. 

Failure to Resolve Dispute : This account is marked as " under dispute, '' but the discrepancies mentioned above have not been addressed. Under the FCRA ( 15 U.S.C. 1681i ), if a consumer disputes information on their credit report, the credit bureau must investigate and correct any errors. If the information is unverifiable, it must be removed from the report. The continued reporting of incorrect information violates these standards. 

Request for Removal : Given the reporting inaccuracies outlined above, I am requesting the immediate removal of this account from my credit report. The continued reporting of incorrect, misleading, and outdated information has caused undue stress and negatively impacted my financial health. If the account information can not be verified as accurate, it must be deleted, as required under FCRA ( 15 U.S.C. 1681i ( a ) ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation