Consumer complaint received 2025-01-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
claim number ; XXXX LETTER ON XX/XX/XXXXXXXX XXXX XXXXXXXX CLAIM NUMBER : XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, FL, XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX CFPB ) XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX Complaint XXXX Bank of America for Failure to Investigate Unauthorized Transaction and Refund Funds I am writing to file a formal complaint against Bank of America for their failure to investigate an unauthorized transaction on my account and their refusal to refund the funds in violation of federal consumer protection laws, including the Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) and the Fair Credit Billing Act ( FCBA ) ( 15 U.S.C. 1666 et seq. ). 

On XX/XX/XXXX, an unauthorized charge of {$760.00} was made from my account by a company, XXXXXXXX XXXX XXXX XXXX XXXX XXXX, with whom I have no business relationship. I did not authorize this transaction, nor did I provide any bank account information to them. Despite my immediate reporting of the fraudulent transaction to Bank of America and requesting an investigation, they have failed to act in accordance with my legal rights. 

Specifically, I have encountered the following issues : XXXX. Failure to Open an Investigation : Bank of America refused to provide me with the opportunity to submit supporting documentation and failed to investigate the unauthorized transaction in a timely manner as required under the EFTA and FCBA.

2. Failure to Provide Provisional Credit : In accordance with EFTA regulations ( 12 C.F.R. 1005.11 ), I am entitled to provisional credit while the investigation is pending. Bank of America failed to issue this provisional credit.

3. Claim Denial and False Assertion of Business Relationship : Bank of America closed my claim, falsely asserting that I had a business relationship with the merchant involved. This is categorically false, and I have no business relationship with the company that charged me. 

XXXX. Failure to Follow Up : Despite XXXX phone calls, multiple emails, and written correspondence, Bank of America has failed to provide any meaningful resolution or reopen my claim as I am legally entitled to under the FCBA** and **EFTA. 

On XX/XX/XXXX, I was instructed by a Bank of America associate to file a police report, which I have done. Despite my best efforts to resolve this matter, including recorded phone calls with Bank of America and further communication attempts, the bank has refused to re-open the claim, provide a response to my emails, or engage in any meaningful discussion.

Under the FCBA ( 15 U.S.C. 1666 et seq. ) and EFTA ( 12 C.F.R. 1005.11 ), I am entitled to a prompt resolution, a provisional credit, and a fair investigation into this fraudulent activity. Bank of America 's failure to comply with these laws is not only unlawful but has caused significant financial and emotional distress. 

I hereby request that the CFPB conduct an investigation into Bank of America for failing to provide the required investigation and refund under the law. If this matter is not promptly resolved, I will escalate the issue through legal action, including filing a small claims lawsuit. 

Thank you for your attention to this urgent matter. Please contact me at XXXX or XXXX should you require additional information or documentation. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation