Consumer complaint received 2025-03-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
On XX/XX/XXXX, I purchased a used XXXX XXXX XXXX from XXXX XXXX XXXX for {$12000.00}. The vehicle has about XXXX miles on it. The vehicle was making a humming noise while driving. XXXX XXXX XXXX told me the problem was just a XXXX XXXX belt, so I said okay no problem as long as XXXX XXXX belt is replaced. The vehicle was delivered to me on XX/XX/XXXX at about XXXX PM. The next day, XX/XX/XXXX, I began to drive the vehicle. The vehicle did not feel right to me, and the vehicle was still making the humming noise, so on XX/XX/XXXX, I took the vehicle to a mechanic to have it inspected. The mechanic found the problems listed below : 1. Power Steering Pump - Making noises making the vehicle difficult to steer 2. Rear Differential - Making a Grinding noise 3. The oil pan gasket has a leak.

4. On the front lower control arm the ball joints are rotted.

5. The driver side fig light does not work.

6. The front and back brakes need to be replaced.

7. The tires need ro be replaced. 
8. Low on Power Steering fluid.

9. The engine air filter needs to be replaced.

10. The rear drums are rotted. 

On the evening of XX/XX/XXXX at about XXXX PM, I called Capital One Auto Finance at XXXX. I explained the problems above to the representative XXXX. I told XXXX with all of theses problems I did not feel comfortable purchasing this vehicle, for down the line, I will be paying for a vehicle I am not able to use and I do not want to further damage my credit by having a vehicle I have to pay to have repaired and pay the Capital One loan. XXXX told me I was well within my rights and time frame to have the loan cancelled. XXXX asked me for the name of the car dealer. I told XXXX the car dealer name was XXXX XXXX XXXX. XXXX then asked me for the address. I gave XXXX the address of XXXX XXXX XXXX, XXXX, NJ XXXX. XXXX then repeated the name of the car dealer and the address. Note, these calls are recorded. I was given a cancellation reference number of " XXXX ''. I asked XXXX could she forward this cancellation number to the dealer and could she give me a copy. She told me that was not the policy and Capital One would forward the cancellation information to the dealer, and I would receive something in the mail within 30 days. On XX/XX/XXXX, I called Capital One Finance to find out if the cancellation information was given to XXXX XXXX imports. I was then told the loan was not cancelled because it was referencing another loan I applied for which I did not accept. If I did not accept the loan, there is nothing to cancel, so what capital One finance is saying makes XXXX sense. Capital One Told me they were referring to reference number " XXXX ''. I then spoke with XXXX a Resolution XXXX. XXXX reiterated the same story. I then spoke with XXXX who is rhetorical office of the president XXXX intake coordinator. XXXX reiterated the same story. Also, I forgot to mention Capital One sent me a text indicating I should follow the link to see what I was eligible for an Auto Loan. Once I click on the link and gave my information, I automatically was set up for the XXXX XXXX to pay online. Capital One Finance tricked me into clicking on the link thinking I was checking to see how much I was eligible to get for an Auto Loan. The link was never intended for me to get an auto loan. the link purpose was to set up the auto loan account. Now, they are telling me the cancellation was for reference number " XXXX '' and not for reference number " XXXX ''. Again, what Capital One is saying makes no sense. why would one have to cancel a loan which they never signed any documents for. I feel I was forced into taking a loan for a bad car. Capital One just wants the money, which shows no care or concern for their customers. I would like for this loan to be rescinded.

Company response to consumer: Closed with monetary relief