Consumer complaint received 2024-12-23 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: GA

Complaint narrative:
My loans were canceled by Ed Financial on XX/XX/XXXX. They were updated as canceled on my data report as well on XX/XX/XXXX. I have documentation from Studentaid.gov that shows the loans broken down and canceled. I have spoken with individuals from Studentaid.gov which was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX via chat. I have spoken with multiple individuals from Ed Financial such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in leadership on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have also sent copies of documentation for all of this information to Ed financial and they responded that they were canceled due to being consolidated. This is not the truth. I spoke with XXXX in Leadership at Ed Financial on XX/XX/XXXXXXXX XXXX XXXX and she reported, " I am looking for another request for you because I see the loans as canceled and not paid in full by consolidation because you have not consolidated them since XX/XX/XXXX. XXXX then reported, " I only see the document for the loan that is for {$58000.00} so that is the only one I can work on. Go ahead and upload the rest of the pictures over the weekend and call back for use to take care of them. '' I then uploaded the pictures again. About 5 days later on XXXX XXXX while checking my credit report I saw that Ed Financial decreased your balance by {$60000.00} from {$250000.00} to {$190000.00}. This if from XXXX removing the only canceled loan document she could see. I called back again and could not get XXXX and was told they would reach out to someone in leadership to call me back. I then disputed the balances on my other credit reports and one was updated. I then filed a complaint and this is where the fraud is coming in. Ed financial reported that my loans were not canceled ( which they are still showing canceled today ) and the loans show that because they were paid in full by consolidation. Which again is not true. If that was true then XXXX would have not updated my credit report. Once I received my compliant response, they immediately closed it out and would not allow me to respond. All of my loans were canceled and not paid in full by consolidation. They then added the amount back to my credit report which I believe is unethical and illegal once they removed it as I have not taken out any new loans. Lastly, if they were paid in full by consolidation that is what the system would have said. Please cancel my loans and make this right. I would appreciate the reduction of stress and uneasiness this is causing me daily. It will only let me upload 5 loan pictures. I have more including my credit report if needed. 

So after I submitted my second compliant Ed Financial forged my information in a form of retaliation. They reported in their response that my loans were in fact accurate based on the NSLD website and that is a LIE! I have proof which will be uploaded in this compliant. Ed Financial illegally went and backtracked my loan information dates to make them look like they were paid in full by consolidation versus canceled which in illegal. They also changed the NSLD information on XX/XX/XXXXXXXX XXXX XXXX  after my second complaint and their lies.

Company response to consumer: Closed with explanation