Consumer complaint received 2024-12-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: ROBINHOOD MARKETS INC.
State: TX

Complaint narrative:
I reported to my brokerage firm, Robinhood Markets, in XX/XX/year> that my account has been hacked. I explained how I was immediately locked out after discovering this and removing an unknown device and logging out. I think had an account take over. I emailed them in a total of 25 emails and requested calls about 4 times and tried to access the chat but links didn't work.The only response I have received was one from an auto XXXX, XXXX, and XXXX asking for 4 types personal information which I submitted but never heard back. I continued to contact them by email as of after a few days if my account being taken over my email was taken over along with XXXX XXXX  account and XXXX account and my identity stolen. I did receive auto email stating unusual activity in my account and temp restriction was put on. XXXX  got this particular email in 3 different occasions as if it wasn't ever restricted the other times. I submitted requested photos of self and id to lift restricton 5 times as it kept asking and it never was restricted. I reported unauthorized executed trades of XXXX sell a total of 637 shares and executed buys of XXXX  of I believe was a total of 493 shares but sant view because of no access to account. I also had a unauthorized bank transfer of {$37.00} into my XXXX individual account. There were also 2 unauthorized stock lenders, XXXX and XXXX. Alot if unusual activity in my account I noticed before XXXX  lost access. I read today that my brokerage firm acknowledged they had a data breach because of a negligent employee and certain personnel info had been sold to the dark web. All of mine was based on what all has been damaged. If Robinhood has of admitted to this when it first surfaced or reported to their investors what had happened or even replied to my report this may never have happened or happened to this degree. I want my XXXX  shares back and my balance if funds returned to me so I can use a different broker that has proper cybersecurity measures and is not negligent. Also one that has appropriate customer service. This has been really ridiculous and very difficult and time consuming trying to report this and get a solution. I have worked every single day from XX/XX/XXXX through today, XX/XX/XXXX all day reporting over and over what took place, adding additional info each day as my other personal accounts and identity surfaced that I had to report all of this activity to FTC, identity theft.gov, FBI, FINRA, Consumer financial protection bureau, and Securities and exchange commission. I also have taken an extensive amount of time and effort doing what's required when your identity is stolen. It will take it more extensive time as well to continue doing what needs to be done. I made this report because Robinhood claims they have 247 customer support but they absolutely do not and the 2 emails that was response to my initial report took a long time to receive. Very poor business practices with this whole situation. Please report this to my broker in hopes they will respond as they should and compensate me for my loss shares and damage that I've occurred. 

Thank you XXXX XXXX XXXX

Company response to consumer: Closed with explanation