Consumer complaint received 2026-03-09 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: NC

Complaint narrative:
Subject : Request for Review and Reversal of Deferred Interest Charges XXXX Synchrony Account I am writing to formally request a review and correction of the balance currently being claimed on my XXXX credit account serviced by Synchrony Bank. On XX/XX/year>, I made a purchase at XXXX totaling * * {$3400.00} * *, which was placed under a * * 24-month deferred interest promotional financing plan * *. At the time of purchase, a * * monthly payment of {$120.00} * * was communicated and subsequently set up on * * automatic payment ( autopay ) * *. This payment plan was established through XXXXSynchrony , and I relied entirely on the information provided to me when agreeing to the financing terms. From the beginning of the financing period, I consistently made the agreed * * monthly payment of {$120.00} * *, without missing or delaying a single payment. These payments were automatically withdrawn every month as part of the agreed payment arrangement. Over the course of the payment period : Monthly Payment : * * {$120.00} * * Number of Payments Made : * * XXXX payments * * Total Amount Paid : * * {$3100.00} * * After completing these payments, I was recently informed that I now owe * * {$2900.00} * *, which appears to be the result of retroactively applied deferred interest. I would like to clearly state the following : 1. The * * monthly payment amount was provided and set up through XXXXSynchrony * *, not calculated independently by me. 2. At no point during the financing period was I informed that the * * autopay amount was insufficient to fully pay off the promotional balance within the promotional timeframe * *. 3. If the payment amount was insufficient to clear the balance, * * that information was never disclosed or communicated to me * *, despite the account being on autopay and monitored through Synchronys billing system. 4. I acted * * in good faith * * by making every payment exactly as established in the original payment setup. Given these circumstances, it is unreasonable to apply the full deferred interest after I followed the payment structure that was set up by your system. Based on my calculations, there appears to be an * * approximately {$300.00} remaining principal balance * * after my payments. Therefore, I respectfully request the following resolution : * * Reversal of all deferred interest charges applied to the account * * Adjustment of the account balance to reflect only the * * remaining principal balance of approximately {$300.00} * * Allow me to * * pay the remaining principal balance immediately * * * * Close the account with a {$0.00} balance once the remaining principal is paid * * This request is based on the fact that the * * payment plan and autopay amount were set by XXXXSynchrony * *, and I fully complied with the agreed payment structure for the entire financing period. I appreciate your prompt review of this matter and look forward to a fair resolution

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation