Consumer complaint received 2025-12-30 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CREDIT ACCEPTANCE CORPORATION
State: OH

Complaint narrative:
CFPB COMPLAINT CREDIT ACCEPTANCE Repossession Vehicle Sold Monetary Violations Issue Credit reporting / Repossession / Inaccurate information / Failure to investigate Complaint Narrative ( WITH MONETARY LIABILITY ) I am submitting this complaint against Credit Acceptance Corporation for the continued reporting of a repossession and deficiency balance that is inaccurate, unverified, and reported in violation of multiple federal consumer protection statutes that carry civil and statutory monetary liability. 

The vehicle associated with this account was repossessed and subsequently sold. Credit Acceptance continues to furnish derogatory credit information without producing legally required documentation proving that the repossession and sale complied with UCC Article 9, or that the information reported meets the Fair Credit Reporting Acts maximum possible accuracy standard under 15 U.S.C. 1681 ( a ) ( 1 ). 

Despite prior disputes, Credit Acceptance failed to conduct a reasonable investigation as required by 15 U.S.C. 1681s-2 ( b ) and continues to report information that can not be substantiated, exposing itself to civil liability under 15 U.S.C. 1681n and 1681o.

SPECIFIC LEGAL VIOLATIONS & MONETARY LIABILITY 1. Fair Credit Reporting Act ( FCRA ) Violations Credit Acceptance is liable for monetary damages for the following violations : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Furnishing information that is inaccurate or can not be verified 15 U.S.C. 1681s-2 ( a ) ( 2 ) Failure to correct or update inaccurate information 15 U.S.C. 1681s-2 ( b ) Failure to conduct a reasonable investigation after notice of dispute 15 U.S.C. 1681 ( a ) ( 1 ) Failure to ensure maximum possible accuracy Monetary Exposure Under FCRA Statutory damages : Up to {$1000.00} per violation ( 15 U.S.C. 1681n ) Actual damages : Credit denial, higher interest rates, loss of credit opportunities Punitive damages : For willful noncompliance Attorneys fees and costs : Mandatory upon prevailing Each instance of inaccurate reporting and each reinvestigation failure constitutes a separate violation. 



2. UCC ARTICLE 9 VIOLATIONS ( Repossession & Sale ) Once the vehicle was sold, Credit Acceptance was legally required to comply with the following : UCC 9-611 Mandatory pre-sale notice UCC 9-614 Consumer-specific disclosures UCC 9-610 ( b ) Commercially reasonable disposition of collateral Credit Acceptance has failed to provide proof of compliance with these provisions.

Monetary Consequences Under UCC 9-625 Loss of any deficiency balance Statutory damages for noncompliance Actual damages caused by unlawful repossession and sale A creditor that fails to comply with Article XXXX forfeits the right to collect or report a deficiency. 



3. DODD-FRANK ACT ( UDAAP ) Monetary Penalties By reporting an unverified repossession and deficiency balance, Credit Acceptance engaged in unfair and deceptive acts or practices in violation of : 12 U.S.C. 5531 12 U.S.C. 5536 These violations subject Credit Acceptance to : Civil monetary penalties Enforcement actions Mandatory corrective credit reporting 4. FDCPA VIOLATIONS ( If Third-Party Collection Occurred ) If any third-party collector or agent was involved, the following violations apply : 15 U.S.C. 1692e False or misleading representations 15 U.S.C. 1692f Unfair collection practices Monetary Exposure Under FDCPA Up to {$1000.00} statutory damages per action Actual damages Attorneys fees and costs HARM SUFFERED ( ACTUAL DAMAGES ) As a result of Credit Acceptances unlawful conduct, I have suffered : Credit score damage Denial of credit opportunities Higher interest rates Emotional distress and financial hardship These damages are compensable under 15 U.S.C. 1681n, 1681o, and 1692k.

RESOLUTION DEMANDED I am demanding the following corrective actions : 1. Immediate deletion of the repossession and all related derogatory information from all consumer reporting agencies 2. Written confirmation that the account has been permanently removed 3. Proof of full compliance with FCRA and UCC Article 9, including all sale notices and commercial reasonableness documentation, or deletion due to inability to verify 4. Cessation of any further inaccurate or unlawful reporting Failure to comply will leave Credit Acceptance exposed to statutory damages, actual damages, punitive damages, civil penalties, and attorneys fees

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation