Consumer complaint received 2025-01-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Formal Dispute Under 15 USC 1681i 15 USC 6802, 15 USC 1681b2, 15USC 1681 ( 4 ) Challenge of Response Time, Investigation Protocol, and Reinsertion Protocols Dear XXXX XXXX am writing to dispute inaccurate and/or unverifiable information listed on my credit report. This letter serves as a formal request for you to investigate and address the inaccuracies, as required by the Fair Credit Reporting Act ( FCRA ), 15 USC 1681i. Below, I have detailed the specific legal challenges I am asserting regarding your obligations under federal law.

1. Challenge of 30-Day Response Time ( 15 USC 1681i ( a ) ( 1 ) ) According to 15 USC 1681i ( a ) ( 1 ), you are required to complete your investigation within 30 days of receiving my dispute. If I submit additional information relevant to the investigation during this period, the law mandates that you extend the timeline by up to 15 additional days to ensure a thorough investigation.

Failure to comply with this timeline violates my rights under the FCRA. I am keeping track of the dates associated with this dispute and expect strict adherence to the statutory deadlines.

2. Challenge of Investigation Protocols ( 15 USC 1681i ( a ) ( 6 ) ( B ) ( iii ) ) Under 15 USC 1681i ( a ) ( 6 ) ( B ) ( iii ), you are required to notify me of the results of your investigation and provide specific information regarding the findings. Your investigation process must : Be thorough and address all aspects of my dispute.

Include evidence provided by the furnisher of the information.

If the disputed information is verified, I request you provide me with all documentation and evidence relied upon to support its accuracy. A simple response stating that the information has been verified, without accompanying evidence, does not meet the legal standard of a proper investigation.

3. Challenge of Reinsertion Protocols ( 15 USC 1681i ( a ) ( 5 ) ( B ) ) As per 15 USC 1681i ( a ) ( 5 ) ( B ), if the disputed information is deleted from my report but later reinserted, the following steps must be followed : You must certify that the information is complete and accurate before reinsertion. 
You must notify me in writing within XXXX business days of the reinsertion. 
You must include the name and contact information of the furnisher of the information. 
Failure to follow this reinsertion protocol is a direct violation of the FCRA and undermines the accuracy and reliability of the credit reporting process. 

Department of Education Account XXXX : XXXX Nature of the Dispute : Present information on my credit report I have no knowledge of. This account is inaccurate my information may have been exposed in the data breach. I demand this be removed immediately XXXX XXXX  XXXX Account Number : XXXX Nature of Dispute : Present information on my credit report I have no knowledge of. My information may have been exposed in the data breach. I demand that it is removed.immediately XXXX XXXX Number : XXXX Nature of Dispute : Present Information on my credit report I have no Knowledge of.My information may have been exposed in the data breach. I demand this inaccurate be removed DEPTEDXXXX Account Number : XXXX Nature Of Dispute : Present information on my credit report I have no knowledge of. My information may have been exposed in the data breach. I would like to have in removed immediately DEPT OF EDUCATIONXXXX Account Number : XXXX Nature of Dispute : Present information on my credit report I have no knowledge of. My information may ave been exposed in the data breach. I demand this be removed immediately Action Requested Conduct a thorough investigation into the disputed information.

Provide me with a detailed report of your findings, including any documentation used to verify the accuracy of the information.

If the information is found to be inaccurate or unverifiable, delete it immediately from my credit file.

Ensure compliance with reinsertion protocols for any information that may be re-added to my report in the future.

Notice of Legal Rights If you fail to comply with the requirements outlined in 15 USC 1681i, I will pursue all legal remedies available to me under the FCRA. This may include filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) or initiating legal action.

I have enclosed the following documents to support my dispute : A copy of my credit report with the disputed information highlighted.

[ List additional documents, such as account statements, correspondence, or receipts. ] Please send all correspondence and updates regarding this dispute to the address listed above. I expect to receive written confirmation of your actions within the legally mandated time frame. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation