Consumer complaint received 2026-03-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/XXXX I noticed all of my pending payments out of my checking account no longer showed as pending- and money was returned to my account at the same time I was not able to make online purchases. The XXXX things combined made me call Truist and find out what was happening and they told me that my account was being frozen due to a suspicious incoming wire .. they told me to go to the local branch and discuss it with a banker so I went to the local branch in the banker said that theres nothing they could do and they have no idea why I was sent there that I had to wait until Monday to speak to somebody on the fraud line. XX/XX/XXXX : I called Truist fraud line to find out on Monday what was happening and they told me that they had no obligation to give me any information because my account was being investigated for suspicious activity. I had an incoming wire from a developer that I was doing consulting for. After after being unemployed for XXXX months, I had scheduled mortgage payments credit card payments all sorts of payments so I could catch up and everything was canceled by Truist. I continually called nearly every day, asking to speak to someone to explain to me what I could provide so they would understand where the money came from they told me that they were under no obligation to speak to me and that I could not talk to the person who froze the account that I had to wait XXXX business days. On the XX/XX/XXXX business day, I called Truist and they informed me that they had until XXXXXX/XX/XXXX that day to resolve the issue and then I should call back in on the XX/XX/XXXXday. I called back first thing in the morning on theXX/XX/XXXX day and they told me that I had to call back after XXXXXX/XX/XXXX because they needed till after XXXXXX/XX/XXXX to process all the transactions from the previous day. In the meantime, I had received a letter about XXXX week after the initial conversation, telling me that my accounts were closed and please contact them and help them by providing information about their investigation. I called and went to the branch again in XXXX XXXX Florida and I showed the letter to the banker. The banker called the fraud line and once again they said they need to no information for me would not give any information. I asked the company who sent me the wire if Truist had reached out to them they said they had not they had called their bank who indicated Truist had not reached out to them either so they tell me that their investigating this suspicious wire, but they dont call the company XXXX XXXX XXXX They dont call the bank XXXX and they dont call and talk to me. On the XX/XX/XXXX business day, they told me that they were closing all accounts of mine and all the accounts I was affiliated with I am XXXX XXXX XXXX and Im on my XXXX mothers bank account. They closed her account. they closed my XX/XX/XXXX daughters bank account. They close my XXXX sons bank account and they closed my bank account and My Husbands bank account.. The wire that I received was {$30000.00} I typically make XXXX to {$400000.00} a year and it has always gone through my Truist account and I have worked for a real estate developers for over XX/XX/XXXX years. Ive had my truest account for over XX/XX/XXXX years. They have not contacted my daughter, my son, my husband or my mother to tell them that theyve shut down their account when I asked them what happens to the money in the accounts. They told me that I needed to wait for XXXX additional business days for them to decide whether the closure of the accounts was permanent and if I would be able to get my money back from a bank or if they would mail it to me. The XXXX remaining dollars in my checking my daughters savings of XXXX in her checking in XXXX in her savings. My mother lives on Social Security and all she had was {$350.00} but thats literally the only money she has frozen by a bank who will not provide any explanations will not give us access to our funds continues to take deposits for instance tax return returns but will not let us make withdrawals while they hide behind us. Quotation of a suspicious activity, but wont talk to any of the people involved to find out if indeed theres anything suspicious about a consulting agreement that is signed with a developer whos been in business for XX/XX/XXXX years with a professional whos been working with developers forXX/XX/XXXX years My credit card payments were all declined. My credit score has declined by XXXX points. My daughters mortgage payment is due and she has no money to make it because they froze her account and my mother has no money until her next Social Security check gas is XXXX dollars a gallon groceries are absurd electric bill arent being paid and they literally dont care. Theyve had this money now for going on XXXX weeks with no resolution and no answers. They feel they dont owe me any explanation and theyre treating me like a criminal and I just dont understand how a bank can treat people this way how their money can be taken away from them without any consequence and at the same time Im getting cut off from my credit card companies my credits declining all because Truist decided that a deposit from a developer was suspicious when thats literally how Ive made my living for XX/XX/XXXX years

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief