Consumer complaint received 2024-10-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
**Subject : Thorough Investigation and Supporting Evidence Required** Dear XXXX XXXX XXXX XXXX XXXX, I am writing to formally request a thorough investigation into the fraud initiated at the beginning of the account being used associated with my name. In order to move forward effectively, I would like to outline the key points that should be addressed : 1. **Evidence of Fraud Investigation** : - Please provide any evidence that supports the initiation of the investigation into the fraud claims that I have raised. 
- This includes but is not limited to internal records, correspondence, and any relevant findings from your inquiries. 

2. **Verified Signature on Contract** : - It is crucial to provide proof of a verified and true signature that binds me to the contract in question. This signature should confirm my acknowledgment and agreement to the terms specified. 

3. **Documentation of Outstanding Balances** : - Kindly send documentation related to any outstanding balances, including details of any collection attempts made against me for the account. This may include statements, notices, or reports generated by your organization.

4. **Compliance with Regulatory Standards** : - Ensure that all actions taken in this process comply with applicable state laws and regulations, including those outlined in the Fair Credit Reporting Act ( FCRA ) and any other relevant legal frameworks. 

Your attention to these matters is essential in ensuring that the investigation is conducted thoroughly and transparently. I look forward to your prompt response and the necessary documentation. 

Thank you for addressing this serious concern. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  -Subject : Dispute of Credit Reporting for Account [ Account Number ] Dear XXXX XXXX XXXX I hope this letter finds you well. I am writing to formally dispute the accuracy of the reporting of my account, number [ Account Number ], which I believe is in violation of the Fair Credit Reporting Act ( FCRA ) and other applicable laws. 

After reviewing my credit report, I noticed that my account has been reported as charged off with an amount that appears to have been inflated beyond the principal balance. This higher charge-off amount has caused significant derogatory history on my credit report and negatively impacted my credit score. As such, I would like to address several points in light of FCRA regulations and other relevant laws. 

# # # Relevant FCRA Sections 1. **FCRA 609 ( 15 U.S.C. 1681g ) ** - Right to Disclosure of Consumer Reports : Consumers have the right to obtain a free copy of their credit report and to know who reported any account information. I request verification and validation of the amounts reported on my account to ensure accuracy. 

2. **FCRA 623 ( 15 U.S.C. 1681s-2 ) ** - Responsibilities of Furnishers of Information : Under this section, furnishers of information are required to provide accurate information when reporting to credit reporting agencies. I have reason to believe that the information you provided regarding my account is inaccurate as it reflects an inflated balance. 

3. **FCRA 605 ( 15 U.S.C. 1681c ) ** - Information Excluded from Consumer Reports : Any charge-off should accurately reflect the balance due at the time of charge-off. An inflated balance is misleading and violates your obligations under the FCRA. 

# # # Other Considerations In addition to the deficiencies noted under the FCRA, I would also like to highlight the following : 1. **Consumer Financial Protection Bureau ( CFPB ) Guidance** - The CFPB emphasizes that any information reported must be accurate and verifiable. The inflated balance on my account is a direct contradiction of this guidance and has led to unnecessary harm to my creditworthiness. 

2. **State Laws on Debt Collection and Reporting** - Depending on the state where I reside, certain laws may further protect consumers from inaccurate reporting and debt collection practices. It is vital that your reporting adheres to these standards as well. 

# # # Request for Action I respectfully request that you conduct a thorough investigation regarding this matter. Please provide : - Verification of the charge-off balance, including documentation to support the amount reported. 
- An explanation of the reporting process utilized for my account and how the balance was derived. 
- Confirmation that any inaccuracies have been corrected with the credit bureaus to prevent further derogatory history on my report. 

I am providing a copy of my credit report highlighting the disputed account for your reference. Please consider this a formal dispute under the FCRA. I appreciate your prompt attention to this matter, and I look forward to your response within 30 days. 

Thank you for your cooperation. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation