Consumer complaint received 2016-07-13 00:00:00
Product: Bank account or service — Checking account
Issue: Using a debit or ATM card — 
Company: Comerica
State: CA

Complaint narrative:
On XXXX XXXX i was XXXX and was in the XXXX facility. While i was XXXX my bank account that i had with Comerica Bank that had giving me a account with Direct Express for the purpose of being able to have my monthly XXXX payment directly deposited on the card which also would serve as a prepaid XXXX. The ATM / XXXX was recommended to me by the social security department and was told that it was a " HASSLE FREE CARD '' so i trusted that it was safe and i would n't have to worry that my money was safe. Upon my release on XXXX XXXX i returned to my home to retrieve my belongings only to told everything i had was gone. And i was treated with XXXX and feared for my safety so i left and never returned.I got extremely concerned for all my personal information was inside of my purse which the day i was detained i had left in that house. I called the XXXX department to report my social security card lost or stolen and that is when i asked how to report my card stolen or lost and the directed me to Direct Express and told me to call them at XXXX to see if there was anything i needed to be concerned about. When i did this i was shocked to see my once XXXX account had been wiped out by a someone other then me viva ATM withdraws and purchases which were done without my approval i was beyond myself confused lost and had no clue what to do or who to turn to for help. I went to the SS department and they told me it was not in there ability to help me get the money back i did n't even think or know i had to call the bank and request a dispute that option was never given to me by the SS department which was who i thought had the answers to this whole problem because it was them who told me about the card and is why i had it.Never the less i basically left the office and throw my hands up and gave up. I left thinking it was a done deal these thief 's took my whole life savings and got away with it. Till i moved to XXXX and was told by several people to file a dispute with the bank and request for the charges to be investigated and i did so only to run into a none stop ball of games and the full run around i am still trying to be as civil as i can and have yet to XXXX on them as i would like to do but since my recent XXXX i have and am trying to become a better person and do things the right way.So i ask for your help to get me the money i never used and have this credit card company closed if possible so it can never do this to other people the XXXX this is causing me is baring down on my health and its not fair. i have summit the proper paper work which i will attach to this complaint and still gotten no where with them. They are trying to use every excuse like paperwork has n't been received viva postal mail so faxed it to the at not one number but two fax numbers and have been told the papers were n't received and only some of the papers came thru to all but one was there. As i see it they are doing this so they can find to a way to not pay me my money and hope that i become so frustrated that i give up as i have thought of doing so but will refused to because whats mine is mine and whats fair is fair that money belongs to me and i will never stop trying to get it back. Thank you for taking the time to read this and please help me as i have no where or no one else to go. Ant help your company can give me will be greatly appreciated and i will be eternity grateful to you i mean this from the bottom of my heart will never forget the help! 
Thank you, XXXX

Company response to consumer: Closed with explanation