Consumer complaint received 2024-04-19 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: OR

Complaint narrative:
I contacted them on XX/XX/XXXX asking them to reverse a charge for a concert that I paid for but was unable to attend. It was a charge for the XXXX XXXX  for {$72.00} they provided me with a link to dispute a charge. I clicked on the link and started the dispute process and then they were asked me for my social security number is irrelevant I've never given them my social security number on this account they don't have it stored anywhere It literally has no bearing on the dispute or the transaction The company that I bought the concert tickets from doesn't have my social security number cuz absolutely zero reason why they need my social security number and now they refuse to even engage me in conversation unless I fill out that form every time I try to tell them that I don't see the reason why I need to provide that information and ask them why they need that they say they have no more information on the subject and that they're going to consider this matter closed in end of the chat on every single time so they're refusing to uphold there obligation to protect me from the authorized charges or charges that shouldn't be on there. Because they're responsibility to protect me as a consumer using their banking services is not dependents on me giving them my social security number If they didn't want to provide protection they shouldn't let me use their services without social security number then but they do they've never given it to them so I don't like giving that out because I've been the victim of identity that before and I'm not going to give it out too many data breaches out there for me just be giving my social security number willy nilly to any company to ask for it for no reason there's no reason because they can not verify my identity via social security number because they don't have my social security number on file so all they need to do is look at the transaction and the dispute see if I went to the concert or not look up the order number which I have provided them see that that matches because the only thing they need to do is refund me they don't need to do anything else it's absolutely ridiculous. Makes me very very wary of using their services at all if they're being so obtuse and so pushy about me giving them social security number they don't need it all. Charges for a concert that was not able to attend I paid for the tickets and I could not make it to the concert due to unforeseen events out of my side of my control so I need them to reverse the charges and since the concert ticket company won't refund me because all ticket sales are final or whatever which I didn't know now I need my bank the bank I was using should be cash app to do it for me and they refuse to do it without that information that they don't need so I think that's not acceptable I use them for hundreds of thousands of transactions throughout the year so there's no reason why I should have to provide that information when they have no problem charging me a percentage anytime I receive money from them for me money one or two percent of whatever money I receive so they have no problem taking my money when I get money they don't make sure to verify my social security number at that point it's only when I want them to do actually some work on my behalf that day now all of a sudden need my social security number and all so they're nonsense so I need that rectified. I asked to speak to the supervisor and they said they have no more information for me close the chat three times very weird unprofessional unhelpful bad business practices for sure

Company response to consumer: Closed with explanation