Consumer complaint received 2024-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
***Found out around 10 years later with no notification I was a victim of the XXXX breach*******Thanks XXXX I received a vague undetailed informative letter in XX/XX/year> noting I was involved in my personal information being compromised/breached, and then utilized their credit monitoring services, get free monitoring for ten years, when I found out about it and the length of time without knowing or being informed about it I then froze my XXXX credit monitoring account due to being paranoid about my credit with extreme chronic XXXX/worry, and it has been impossible since to contact their customer services team. Probably one of the worst customer service I've ever dealt trying to get a hold of anyone like I said it seem pretty obvious why. 

So I'm stuck with a company/XXXX  that never notified me that I was a victim of their breach, never got a letter or any notification, and every time I inquire with them I just get a voicemail saying the deadline was XX/XX/XXXX of 2024... Well I found out around XXXX or XXXX after calling the number to inquire if was a victim, entered my social, and heard I was part of it. That was almost ten years later. All I think about is how much my credit could have been more protected if I had ever been informed in the first place. The emotional chronic acute stress and XXXX  has been unbearable. 

So my question is what is going on with individuals like myself who were unlawfully never notified of the breach more than violating the notification laws that have been in effect for quite some time now in MA, I found out I think around ten years later, and I swear every time I try and state my case I'm told the deadline was XX/XX/XXXX of 2024 pretty much saying " hey you should have found out about this '' in my mind is unlawful, deceitful, neglectful, and I deserve to be a part of the settlement XXXX the damages that have occurred due to them violating the data breach notification laws of MA. All I can say in conclusion is that XXXX is tied to these other two companies which in my mind whether there if factual evidence or not I simply don't trust the other two credit monitoring companies due to being tied with XXXX as well as being tied with XXXX XXXX, XXXX XXXX who I have a pending litigation situation with, and many other 's like these two more than exposing individuals private and confidential information in a careless manner only with the goal of stuffing their pockets. I will be looking into all these other companies tied to the corruption. 

I can't even tell you how much my credit has been impacted by XXXX in addition to not being able to unfreeze my credit account. It is impossible to get a hold of a human being customer service rep and finally gave up is why I'm reporting this. I am beyond hopeless and helpless with this matter and would appreciate someone please assisting me without getting a constant voicemail saying the deadline was XX/XX/XXXX of 2024 in my mind saying " ha ha you didn't find out because we were supposed to notify you so too bad ''. 

What about the people who never were notified like myself, found out almost ten years later, have likely had the most damage done credit wise and financially, or had no clue getting nothing pretty much saying to me I was too late and should have been aware and on top of this. I feel I deserve compensation, XXXX deserves justice, and that the data breach notification laws need to be more heavily enforced and monitored cause I feel like these companies have been getting away with the " uninformed '' like myself for too long. Unbelievable. Please help me I'm tired of getting voicemail after voicemail saying haha the deadline was XX/XX/year> you didn't find out so bye. Seriously that's what it feels like. Please help me bring fairness and justice to this situation. Thank you. 
XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation