Consumer complaint received 2026-02-18 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
XX/XX/year>XXXX  I went into the XXXX XXXX XXXX XXXX Bank of America. I requested to open an account for myself and a family member. My family member is in the hospital and I had POA. I was advised that you can not open an acct at Bank of America with a POA and they would send me the forms I needed in the mail. Per the branch they can not give me the forms but they will assist me once I receive and complete them - notarized. I called BofA three weeks later because I did not get the forms and spoke to XXXXXXXX XXXX XXXX XXXX. She said she would order the forms again. I advised her that I had a notary coming to the hospital on Saturday ( this was Tuesday ) and I wanted to have them expressed mailed. XXXX said that was not possible but the forms would go out the next day. We'll, Saturday came and I did not have the forms. I did not cancel the travel notary because I was told I would have the forms. She kept my {$75.00} because I did not cancel 24 hrs in advance. 
I called BofA again the next week asking what happened and I spoke to XXXX. XXXX said I was misinformed and she would send the forms again but it could take 10 business days. 
When I received the forms I went to the XXXX XXXX in XXXX Virginia again. They tried to upload the forms and assist me but were unable to do so. Then the rep looked at the forms and said oops his name is spelled wrong and she corrected it. She also called Customer service and was told I had to send the forms back in the envelope provided with the letter and the branch could not assist. I asked her to check everything to make sure it was okay and she did and said everything looked correct ( even the name spelling she corrected ). 
I mailed the forms in the envelope and three weeks passed so I called the customer service. She said there was an issue with my forms. This was today XX/XX/XXXX. The branch looked at the forms so what could be the issue I wondered. We'll I called customer service back and no one could tell me why I needed to have the same form ( that their employee corrected ) notarized again. Nor could they tell what to complete on the others form. The C/S rep was very nice but could not determine who could help me. 
So, the bank typed the name wrong, the bank crossed out the name and corrected it and the bank told me it was good. Now I am being required to get a XXXX XXXX XXXX man with a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who has had a XXXX to get strength to sign again ( it was difficult the first time now he he sicker ) and pay another {$75.00} which would make my cost for XXXX document {$220.00} ( XXXX notary bills ). BofA can look at the branch cameras to confirm I am being truthful. The bank needs to accept the notarized form they already have. I had an opportunity to get it fixed ( the notary was at the hospital all day that Saturday ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation