Consumer complaint received 2025-07-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: ROBINHOOD MARKETS INC.
State: MD

Complaint narrative:
Dear Sir, Thanks for meeting me this morning and guiding me and showing me a light of hope. My name is XXXX XXXX, and I am writing to request immediate federal intervention in a devastating case of financial fraud that has cost me my entire life savingsmoney I was preserving for my family 's future as I face XXXX XXXX XXXX XXXX XXXX 

What Happened : On XX/XX/2025, my husband ( XXXX XXXX ) contacted XXXX XXXX XXXX ( using their official number XXXX ) to initiate a transfer from my Robinhood account to our XXXX XXXX XXXX business account. The transfer failed due to account type mismatch. 

On XX/XX/2025, my husband called XXXX XXXX XXXX again and was provided with another number ( XXXX ) by their agentwho claimed it was Robinhood support. Trusting the source, I called that number.

That call connected me to fraudsters impersonating Robinhood agents. They : Instructed me to install remote access software via a suspicious website ( XXXX  ). 

Directed me to liquidate my portfolio after-hours. 

Promised to transfer funds to XXXX XXXX XXXX via debit card phases and repurchase my stocks to avoid tax consequences. 

Throughout the week of XX/XX/2330, I followed their instructions. 

Institutional Failures : Despite all these suspicious activitiesincluding high-dollar liquidations, debit card transfers, and new device loginsRobinhood never blocked the activity or notified me. Instead, when I contacted them through their official app, their agents ( who may themselves have been impersonators or undertrained ) assured me the process was legitimate, citing exact transaction amounts, thereby encouraging me to proceed. 

Why This Case Is So Critical : I am a XXXX XXXX XXXX XXXX, and this money was all I had left to secure my familys financial future. Now I have nothingno security, no savings, and no peace of mindbecause of the combined negligence of XXXX XXXX XXXX  and Robinhood. 

What I Am Requesting : An urgent federal investigation into : How and why XXXX XXXX XXXX provided me with a scammer 's number. 

Why Robinhood failed to flag or block suspicious activity and reassured me the fraud was legitimate. 

A review of potential internal fraud, negligence, or breakdown in fraud detection protocols at both institutions. 

Accountability and restitutionI demand the return of my stolen life savings. 

If you require any of the following, I am ready to submit them immediately : The chronological summary of events Police Report filed with XXXX XXXX Police Department ( Case # XXXX ) Screenshots, call logs, software trails A letter from my physician confirming my medical urgency Call records showing XXXX XXXX XXXX providing the fraudulent number Please treat this with the urgency it deserves. 
This is not just a case of financial fraud. It is a humanitarian crisis. Every second of inaction means further damage to a family already fighting for survival. 

Thank you for your attention and service. 

Sincerely, XXXX XXXX Email : XXXX Phone : XXXX Location : XXXX XXXX, MD XXXX

Company response to consumer: Closed with explanation