Consumer complaint received 2025-10-28 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
On Sunday, XX/XX/XXXX, at XXXX XXXX, I received a call from a man who stated he was XXXX  XXXX from the XXXX XXXX XXXX XXXX XXXX. He instructed me that my boyfriend was getting out of XXXX  due to overcrowding and that I needed to pay for an electronic monitoring device and processing fees for him to be released. He said he would need to touch base with the bail bondsmen to see which service could be used to wire funds. He would put me on hold to check with the bondsman. He stated that XXXX was not working so I could use XXXX XXXX. Sent XXXX XXXX of {$820.00} at XXXX XXXX  to pay for a wrist monitoring device. " XXXX XXXX '' was very knowledgeable and professional sounding the entire time on phone ; no background noise. I actually called Chase Bank at XXXX XXXX  because the payment kept getting declined & XXXX XXXX said to call the bank to see if I needed to increase my limit. The customer service rep says he did not see any issues with the XXXX XXXX and it should go through. I hang up the call with Chase bank and continue to send a 2nd payment using another debit card. The 2nd payment was sent because XXXX XXXX shared that if I pay the remaining processing fees my boyfriend could be released with no monitoring device at all so I sent another XXXX XXXX payment of {$650.00}. My mom headed to the XXXX  to pick up boyfriend, and the real officer at the county XXXX  informed her that my boyfriend was NOT being released, and in fact, I had been scammed ( XXXX XXXX  ). At XXXX XXXX  immediately call Chase Bank to cancel cards and to report Fraud ; Chase bank files a fraud claim and then instructs me to call XXXX XXXX. At XXXX XXXX  I call XXXX XXXX and they say there is nothing they can do and to call the bank back but they did file an XXXX case ( XXXX  Case Numbers XXXX & XXXX ). At XXXX XXXX  call the phone number ( XXXX ) and leave a voicemail telling them to return my money. The number is linked to XXXX, XXXX  with multiple people connected to the number. Call the XXXX, XXXX  police department and they said you need to call the county where the scam occured, so at XXXX XXXX  call the XXXX XXXX XXXX XXXX department to file report. I speak with XXXX XXXX and an intake clerk and ask why aren't families being put on noticed about scams happening like this?! ( Police Report # XXXX ) Finally, call Chase bank back to give them polic report number and to ask them to stop payment because transaction is still pending but they said they can not do that. Payments to scammer were process a day later with the following description ; XXXX XXXX SENT XXXX XXXX XXXX  XX/XX/XXXX Called Chase bank to review fraud claim again ; then on XX/XX/XXXX sent the following email in response to my fraud claim ; " Here 's what you should know We found that the transaction ( s ) was processed according to the information you provided or was authorized. 
No adjustment will be made to your account at this time. 
Contact us if you would like to request the information we used for our research. ''

Company response to consumer: Closed with explanation