Consumer complaint received 2026-05-14 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: Comerica
State: MO

Complaint narrative:
My debit card was stolen via a contractor. At my new house, aka a plumber- I immediately contacted XXXX XXXX - however he had used my card and withdrew all of my money at a neighboring town he used it at a atm and a casino according to XXXX XXXX employee- and a few other places that I am unfamiliar with - they canceled my card and I filled out the paperwork online as instructed -I emailed the police report as instructed- I waited for my new card to arrive within the 10 day timeframe it never came until 3 weeks later - me being fearful considering the previous situation- I called XXXX XXXX and informed them the card had not arrived as the employee assured me that the new card should have arrived weeks prior to this call- I told her that I would wait for the card because my direct deposit was already sent and I was officially broke I had no money left to survive without access to my account - my first payment for rent in my new home was going to be late I had zero food - now facing my utilities being disconnected- I was over whelmed - apparently the first card I requested was never sent - or even ordered - and the malfunction came directly from XXXX XXXX- the employee whom I dealt with via call 1 # had dropped the proverbial ball never even ordered the new card so I was told - I was frightened to say the least the employee I was speaking to this time was concerned and seemed genuinely helpful and said she had the # 2 card on the way no charge for the card or overnight delivery which didnt happen I WAS CHARGED TWICE MAYBE 3 times for the card replacement and it was another 11 days before I got the 2nd card 9 days and the first mystery card appeared I felt relieved momentarily- however my nightmare was just beginning - my money was in that account but that card was canceled when the second card she assured me was definitely needed because no one on thei end filled my first request which was apparently false- now I had a little money with my new deposit however approximately they refused to refund the over XXXX $ that was stolen I ask to speak witb a neneber of management she nice and cheerfully said one moment its a brief hold - that hold lasted 6 weeks she blocked my number or tagged it somehow because once someone answered it was a recording and I was placed in a holding que for literally days 3 days I left the phone on speaker - that is until. My phone was disconnected for non payment -6 weeks they withheld my new deposit and refused to refund the stolen money or tbe money they fraudulently charged me repeatedly for a new card that I didnt order - plus transaction fees- not to mention they are theives as well as the original criminal who stole my card - because they purposely withheld my social security deposit- threw me into an holding queue with absolutely zero intentions of unlocking my money - I was facing eviction no utilities no phone no food and all the while I got no response until I sent emails to the attorney general by this time- I had late fees tacked on my monthly bills - reconnection fees- shame humiliation - hungry - while I pleaded with. Anyone who would listen but not through anyone connected to XXXX XXXX this occurred in XX/XX/year> and I received a letter yesterday XX/XX/XXXX that simply said I was not going to be reciprocated for the fraudulent transactions- what really infuriated me was the fact if I wanted to dispute their decision I had to call- which I did and I was immediately told she would transfer me- but that didnt happen I waited 4 hours In a holding queue- I hung up - they have along witb the initial incident caused me enough stress- I actually suffered a XXXX XXXX! Yes I can prove this! And this is throwing me deeper in debt and behind because of one mans actions and a fraudulent withholding via the XXXX XXXX, XXXX bank XXXX card- and I am not the only person this happens everyday several times a day - to many people- just imagine the flowing wealth someone is basking in while living a luxurious life and stealing from innocent people - its extortion at its finest! At this time- I am going to either receive the money stolen. From me- and they can pay me damages or I am prepared to file a very public lawsuit and I am confident when. I say the line Im standing # 1 in - will be long and distinguished- I also have a phone recording where someone who claimed he was a ceo for the company very boldly told me that it was not a crime to fraudulently withhold someones government deposit and the u tied states government instructed them. To withhold 900 deposits per month so they could retain the funds and collect intrest - the recording broke in ya know- this call mag be recorded for training purposes- I said so you can record me I also know that as long as your informed that your being recorded it is fair game - so I feel as if you should be aware that I am recording you as well - I heard click and silence -I have no choice but to mail them via postal service which I did twice - I ask professionally and legally guided for the return of my original stolen funds- but now because of the sheer bold malice and intentional disregard for mercy or understanding or even being a human being- I will seek every cent of monetary gain that the legal system will allow! XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Service request # XXXX

Company response to consumer: Closed with monetary relief