Consumer complaint received 2018-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened as a result of fraud
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
So this is my third and final attempt at reaching a resolution with Wells Fargo, As stated in my previous dispute with Wells Fargo Bank. I contacted Wells Fargo a few times about this same issue. So almost a year ago i experienced identity theft when my wallet was stolen. I had not known at that time that there was a checking account opened in my name by Wells Fargo. I just now have attempted to open a checking account. After speaking to one of the nice kind bankers over there she transferred me to Loss prevention, after trying to open an account after being told from the banker that i am not able to open an account due to banking history with Wells Fargo. When i further asked why and explained to the phone banker that i have never opened an account with Wells Fargo. She sent me to loss prevention. Loss prevention said my accounts were closed, i advised them that i have never opened an account with Wells Fargo in my life, and that i just now have been trying as of this week. The loss prevention rep said that my accounts were closed due to me being a risk to the bank. We got into further detail and i told the Loss prevention person, that is a mistake because i have never opened an account with Wells Fargo. The loss prevention person then transferred me to identity theft operations. Yet it appears these accounts are still listed under my name, even though i was told from the Phone banker these were opened online. When we discussed that i didn't open these she stated to file identity theft, which i have already done so with the FTC. i want to be able to eventually bank with Wells Fargo but it appears someone has tarnished my name with them by opening an account and using it fraudulently. Which i was not aware of until just recently. I am attaching XXXX as well as my IDTheftReport and the response from Wells Fargo as of last time. 

Wells Fargo advises they are researching this issue, yet they are still reporting information to XXXX XXXX Services stating that i had opened these accounts and the accounts were " Closed for a Cause ''. First of all i never opened the Checking Nor Savings Account, Nor Credit Card. As i have mentioned numerous times to Wells Fargo, I tried speaking with Online Fraud which told me they couldn't help me that i needed to come in Branch. Going into a Wells Fargo branch does me no good as i haven't ever banked there before, and Wells Fargo is internally reporting me as a risk to the bank yet i never opened these Checking, Savings and now i am learning an investment account was opened which i also did not do. My Email was hacked. My Identity was stolen, and these accounts were opened as a result. They also previously forwarded my mail and stole my Email these crooks. I had to have the USPS help me get my mail again. Wells Fargo hasn't even reached out to me with any information. They did not provide resolution and continue to report internally false information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief