Consumer complaint received 2021-11-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
TransUnion continues to report information incorrectly as this is having an adverse reaction on my credit score. TransUnion is reporting the balances on my accounts are too high compared to loan amounts and that they are high lowering my score, however, I paid my auto loans and am using less than 2 % of my available credit. TransUnion is also stating my largest credit limit on my open bankcard or revolving accounts is too low which is not accurate. While I may not have {$100000.00} limits I don't have as little as $ XXXX-XXXX  limits. What do they consider too low a limit? TransUnion is being biased and prejudice by also lowering my score by stating largest credit limit among all the open bankcard or revolving accounts in your credit file is low. Again this information is inaccurate if you look at my available credit and limits across my card profile. TransUnion is giving the false impression that I am overextended which are triggers for higher risk of which I am not This is a defamation of my character. I always use credit responsibly and always make payments on time. TransUnion also states I have too many inquiries and this is lowering my score. I have one ( 1 ) inquiry from XX/XX/2020 and no other inquires. How is this " too many '' unless they are simply looking for reasons to intentionally lower my score because of race. This information is not correct nor is it right. Stating I have too many inquiries can lower your score a small amount, typically by 10 to 20 points. The TransUnion XXXX credit score model is flawed. Again another inaccurate piece of information in my credit file that TransUnion fails to correct is they are claiming the total of all balances on bankcard or revolving accounts is too high yet I have paid off practically every credit card, I have paid off my auto loan, I have no personal loans no payday loans and I find it strange that my score dropped significantly when I paid off all debt than when I had debt. For the past 8 months I have been at 1-3 % utilization and yet my score continues to drop with TransUnion with no explanation so I find it difficult to understand how TransUnion states the total combined amount I owe on all of my bankcards and revolving accounts is high and a sign of increased risk. People who carry balances on multiple bankcards or other revolving accounts have reduced available credit to use if needed, creating a greater chance of becoming overextended yet I have paid everything off ; TransUnion claims on their own website : Pay down the balances on your accounts. Ideally, the balance on any revolving account should be 30 % or less of the total credit limit on that account. Yet my 1-3 % which is substantially below their recommended 30 % isn't enough to move the credit score needle? Its

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation