Consumer complaint received 2024-11-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Self Financial Inc.
State: IL

Complaint narrative:
I am filing this formal complaint against XXXX XXXXXXXX XXXX for what I believe to be a violation of federal consumer protection laws under the Fair Credit Reporting Act ( FCRA ), resulting in harm to my creditworthiness and financial stability. 

Summary of the Issue XXXX XXXXXXXX XXXX has inaccurately reported a late payment on my account to credit reporting agencies ( XXXX, XXXX, and XXXX ). The account details are : Account Name : XXXX XXXXXXXX XXXX Account Number : XXXX Reported Late Payment : Prior to account closure This reporting is inaccurate and does not reflect my payment history. The negative mark has significantly impacted my credit score and financial reputation, leading to adverse conditions such as potential denial of credit or less favorable loan terms.

Applicable Law and Violations Under the FCRA ( 15 U.S.C. 1681s-2 ), XXXX XXXXXXXX XXXX , as a furnisher of credit information, is required to report accurate information to credit bureaus. Additionally : 15 U.S.C. 1681i ( a ) mandates that credit furnishers and credit reporting agencies conduct a reasonable investigation upon receiving a dispute regarding the accuracy of reported information. 
Case Precedents : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Established that furnishers must conduct reasonable investigations into consumer disputes. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Affirmed that furnishers are liable for failing to reasonably investigate disputes. 
XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX ) : Ruled that knowingly reporting incomplete or inaccurate information is a violation. 

By failing to verify or correct this inaccurate information, XXXX XXXXXXXX XXXX may have violated these provisions. 

Actions Taken by Me I have sent written disputes to XXXX XXXXXXXX XXXX and the credit bureaus, requesting documentation or correction of this late payment. Despite allowing the required 30-day window, the issue remains unresolved, and I have not received adequate responses from XXXX XXXXXXXX XXXX or the credit bureaus. 

Impact of the Issue This incorrect reporting has caused a measurable drop in my credit score and has made it difficult for me to access credit on reasonable terms. It has also caused undue stress and financial hardship.

Request for Investigation I am requesting your office to : 1. Investigate XXXX XXXXXXXX XXXX  practices regarding the reporting of this late payment. 
2. Determine whether XXXX XXXXXXXX XXXX violated FCRA provisions by failing to ensure accurate reporting or conduct a reasonable investigation into my dispute. 
3. Take appropriate enforcement actions if violations are found.

Attached Supporting Documentation 1. Copies of the dispute letters sent to XXXX XXXXXXXX XXXX  and the credit bureaus. 
2. Relevant sections of my credit reports highlighting the inaccurate entry.

3. Proof of my identity and address.

Company response to consumer: Closed with explanation