Consumer complaint received 2025-06-02 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Billing dispute for services
Company: WELLS FARGO & COMPANY
State: NM

Complaint narrative:
This Is what happened XXXX XXXX XXXX is XXXX XXXX XXXX XXXX. He promised to help me get back on track. Because XXXX losing my home and vehicle. Well he sent me a check book from XXXX XXXX XXXX told me when to deposit each check. Ive deposited the checks when he told me to do it.when i deposited the bank told me that i have to wait XXXX XXXX  days so the check will clear Ive waited finally i checked my account and XXXX of the checks cleared so i started paying my utilities any other small bills that i had. Because i didnt want to have these other bills so i can catch up on my payments on my mortgage and car payments i thought the check cleared thats why it was in my account already.and thats why it was ready to use. Well XXXX XXXX weeks went by and i got a call from Wells Fargo bank the man told me that they are going to cancel my account because i used the money that cleared in my account.he said the checks are fraudulent i told him that they are not fraudulent so they cancelled my accounts. I receive my XXXX XXXX checks to my Wells Fargo account and now today is XXXX XXXX and I have not received my XXXX XXXX check because they canceled my account. I also told him that this is not my fault and its not right for them to cancel my account for something I did not do. I also told him that I was going to sue Wells Fargo for everything that they caused I have been so XXXX out because of all this they caused me to have XXXX that are XXXX. I have XXXX XXXX. I have it so XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  If you need to see them my XXXX was worried because I was so much XXXX XXXX XXXX XXXX. I do not appreciate being accused of fraudulent. I have never stolen or took advantage of anyone or even XXXX fraud on anyone, Wells Fargo bank has taken money out of my account saying that I went over on my account when I know I never did and saying that I bought things from different stores that are not even here in XXXX or XXXX the stores are from out of town and they never wanted to return my money back. All they did was change my card numbers. I feel that Wells Fargo is not a good bank Wells Fargo take advantage of their customers. I feel that Wells Fargo needs to be closed down completely. And I do want you to understand that I am XXXX. I cant teach anymore because of this XXXX that I have I dont even go out very much for this reason so really how am I going to go out of town and spend money in stores. I dont go out very much as it is and for them to blame me Its not right here in XXXX XXXX New Mexico XXXX lot of the ladies and men that work at the bank know who I am and they saw me with my XXXX how bad I did they always encourage me and always tell me that I look beautiful no matter what these XXXX XXXX are causing. I dont appreciate what they have done to me. I had to live off my XXXX XXXX because of this XXXX I can not receive my full XXXX XXXX because XXXX not XXXX and I really dont appreciate being accused a fraud. I feel that they need to apologize from what they have done to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation