Consumer complaint received 2024-11-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Dear XXXX XXXX, I am writing to formally express my concerns regarding several serious issues I have encountered with Bank of America. My experience includes unauthorized transactions, aggressive debt collection practices, and discriminatory treatment that have significantly impacted my financial stability and personal well-being. Below, I outline the key details related to these issues and request prompt action. 


Description of Illegal Activities Unauthorized Transaction : On XX/XX/year>, Bank of America conducted an unapproved bank-initiated transaction to make a credit payment, which was neither authorized by me nor scheduled. This transaction has resulted in substantial financial strain on both my personal and business accounts. Account number : XXXX, business account, XXXX XXXX XXXX XXXX XXXX, XXXX. 
Aggressive Debt Collection : Despite proactive attempts to seek assistance with my credit card debt, I was met with dismissive responses. Initially, I was informed that no support could be provided because my payments were not late. When my payments did become overdue, I reached out again, only to be told that there was no assistance available. 
Impact of Unlawful Practices These unlawful practices have led to : Financial Burden : The unauthorized withdrawal, coupled with a lack of viable assistance options, has exacerbated my existing financial difficulties. Notably, I have experienced a significant decrease in work and no steady income for the past six months, which has directly contributed to my late payments. 
Stress and Uncertainty : The lack of assistance and resolution has contributed to heightened XXXX  and concern regarding my finances. 
Specific Instances of Bullying Behavior Communication Attempts : I have contacted Bank of America on multiple occasions to discuss debt assistance options. Each time, I was met with unsatisfactory responses, which reflected an unwillingness to provide meaningful support. 
Discriminatory Treatment : The dismissive nature of these interactions implies unequal treatment compared to other clients who might receive more assistance. 
Request for Resolution I am requesting the following actions from Bank of America : Immediate Reversal : Reimburse the unauthorized funds that were withdrawn from my account. 
Debt Assistance : Provide transparent and effective assistance options to help manage my outstanding credit card debt. 
Commitment to Ethical Practices : Review your processes and ensure fair treatment is extended to all clients seeking assistance. 


Please be advised that if these matters are not addressed promptly and satisfactorily, I will have no choice but to escalate the situation by taking legal action. This will include filing formal complaints with relevant consumer protection agencies and pursuing remedies available through legal channels. 

I would appreciate a written response within 3 days of the date of this letter. 


Thank you for your immediate attention to this serious matter. I look forward to your response and a resolution that acknowledges the urgency of my situation. 

Next interaction : After multiple unanswered emails to XXXX XXXX, I contacted the bank directly for support. XXXX from the social media complaints department reached out but was unable to assist because this is a business account. XXXX then transferred me to the collections team, where I spoke with XXXX. Unfortunately, XXXX was condescending, rude, and ultimately unhelpful. When he inquired about the credit card payment, I explained that I was working with XXXX for debt management. His dismissive response was, " You should have paid your bill. '' He further claimed that the bank could act at will if an offset agreement was signed. To my knowledge, I have never signed such an agreement, nor was I provided a copy of the document he referenced. XXXX 's attitude was unsupportive, directing me to look for information on the Bank of America website under formsa response that was both abrupt and unhelpful. 

Additionally, I reached out to stop payment on a charge from XXXX, which instructed me to contact my bank due to an unauthorized transaction. Bank of America stated they could not stop the payment until it posted. However, the charge did not post because there were insufficient funds in the account, causing checks to bounce and incurring overdraft feesfees I tried to prevent with proactive action. These experiences highlight Bank of America 's harmful and negligent practices toward its customers. 

I recently spoke with XXXX, an XXXX manager on Wednesday, XX/XX/year>, who informed me that he could not adjust the charge in question. However, Bank of America has advised that this charge should be reversed. This unauthorized charge has now resulted in bounced checks and overdraft fees on my account. 

This has caused harm to my employees and contractors. They removed money allotted to pay staff after 3 months of waiting on a contract to pay. 

Thank you, XXXX XXXX ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation