Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Opportunity Financial, LLC
State: MO

Complaint narrative:
I am filing this complaint because an account identified as OPP LOANS XXXXXXXX is being reported on my credit file as a derogatory and charged-off account, and I do not own this account in any capacity. I have never applied for, signed for, authorized, or knowingly conducted business with OppLoans. The information being reported does not belong to me, and its continued presence on my credit report has caused significant harm. 

I am providing a detailed account of what happened, the actions I have taken, how this account violates federal law, and why its presence on my credit report is inaccurate and must be permanently removed. 

1. Discovery of the OPP LOANS Account That Does Not Belong to Me I discovered this account during a routine review of my credit reports from TransUnion, Experian, and Equifax. The entry appears as a derogatory / charged-off account, with a past-due balance and multiple late payments. The reporting references an account number ending in XXXX, which is not familiar to me. 

I have never had a loan with OppLoans, and I have never received any statements, emails, calls, communications, bills, or documentation from this company. I did not authorize any loan in that name and have never been contacted by OppLoans for verification or repayment. 

The discovery of an account I do not recognize immediately raised concerns of : identity theft, mixed file errors, erroneous reporting, incorrect Social Security or identity matching, or reporting due to data entry mistakes. 

Regardless of the reason, the account is not mine, and it is inaccurately listed on my credit file. 

XXXX. Immediate Disputes Filed With All Credit Bureaus Once the OppLoans account appeared on my credit report, I acted immediately to dispute it. I submitted dispute requests with all major credit reporting agencies and clearly stated : I do not own the account I never applied for this loan I never authorized or signed for this debt I have no connection to OppLoans I need documentation proving this account belongs to me The only lawful response to such a dispute under the Fair Credit Reporting Act ( FCRA ) is to conduct a meaningful reinvestigation and require the furnisher to provide evidence of ownership. 

Unfortunately, the responses I received from the credit bureaus were inadequate. They claimed the information was verified or remains, but they provided XXXX documentation, no explanation, and no proof that OppLoans ever verified this account using real evidence. 

XXXX. OppLoans Provided No Documentation or Proof That I Own This Account To validate a debt, OppLoans must provide documentation proving : that I applied for the loan that I signed for the loan that I received funds that the loan was disbursed to my bank account that I made any payments that I acknowledged or authorized the loan that they have the correct consumer identity I specifically requested : The original loan application Original contract and signature Bank statements showing funds disbursement Payment history allegedly associated with me Evidence of my identity used to open the account Any recordings or communication logs Proof they have my SSN, date of birth, or identifying information Any internal investigation records OppLoans did not provide a single piece of documentation showing I am the legal owner of this account. Despite this, the account continues to appear on my credit report.

Under FCRA 623 ( a ) ( 1 ) ( A ), furnishers are prohibited from reporting information they know or have reason to believe is inaccurate.

Under FDCPA 809 ( b ) ( if OppLoans is acting as a collector ), they must validate the debt upon request and may not continue reporting it until validation is completed. 

OppLoans has produced no validation at all. 

XXXX Credit Bureau Reinvestigation Was Insufficient and Possibly Automated A fair investigation under FCRA 611 ( a ) requires a reasonable, good-faith reinvestigation. However, the credit bureaus appear to have used e-OSCAR, an automated system that returns simple two-digit code responses from furnishers. This system : Does not verify signatures Does not review original documents Does not compare identification Does not verify loan disbursement Does not review applications My dispute was likely reduced to a generic automated code, which does not qualify as a reasonable reinvestigation under federal law.

The bureaus did not provide : Method of Verification ( MOV ) Copies of any documentation Identification used to verify the account Notes from internal investigators Manual review results This lack of transparency suggests a failure to comply with federal law.

5. This Account Is Likely Identity Theft, Mixed File, or Furnisher Error Because I never opened this account, there are only a few explanations : A. Identity Theft Someone may have used my information without permission. OppLoans should have required identity verification ( e.g., XXXX, ID upload, bank account verification ). They have not shown that they ever verified anything. 

B. Mixed File Error Credit bureaus sometimes merge files when names or addresses are similar. This is a known industry issue and violates FCRA 602 ( A ).

C. Clerical or Furnisher Error The account number or consumer identity may have been incorrectly entered or matched.

D. Re-Aged or Incorrectly Reported Data If OppLoans transferred or sold accounts, inaccurate matching may have occurred.

Regardless of the cause, the result is the same : The account is not mine and should not be reported. 

XXXX. This False Account Has Caused Credit, Financial, and Emotional Harm The presence of the OppLoans account has caused the following harm : Lower credit scores Higher interest rates on legitimate credit applications Credit denials Difficulty qualifying for financing Emotional stress and frustration Loss of financial opportunities Wasted time disputing false information This harm is real, ongoing, and directly attributable to OppLoans and the credit bureaus failing to follow the law. 

XXXX. OppLoans Failed to Mark the Account as Disputed Under FCRA 623 ( a ) ( 3 ), furnishers must report that an account is disputed once they receive notice of a dispute.

The lack of this notation misleads creditors into thinking the account is valid and unchallenged, which is unfair and unlawful. This is another violation.

8. The Information OppLoans Reported Is Inconsistent Across Bureaus The OppLoans account appears differently across bureaus. Differences include : Charge-off dates Balances Payment history Status codes Date opened Date closed Inconsistencies across bureaus violate FCRA 607 ( b ), which requires maximum possible accuracy.

This further shows that the information is unreliable and likely not based on any legitimate records.

9. OppLoans Has Not Demonstrated Legal Ownership or Accuracy To legally report a debt, OppLoans must maintain accurate account records.

However, they have not produced : Any contract Any payment proof Any identity matching details Any signature Any validation whatsoever This suggests OppLoans may be reporting outdated, incorrect, transferred, or unverified data.

10. OppLoans May Be Reporting a Debt Beyond the Statute of Limitations or Reporting Period Some OppLoans accounts have limited reporting time frames depending on the date of first delinquency. If this account has been re-aged or contains inaccurate timeline data, this is an FCRA violation. 

XXXX. OppLoans ' Continuing to Report an Unverified Debt Violates Federal Law Both furnishers and credit bureaus must remove unverifiable information. Under : FCRA 611 ( a ) ( 5 ) ( A ) FCRA 602 ( A ) FCRA 607 ( B ) and, if applicable : FDCPA 809 ( b ) OppLoans must stop reporting the account until proof is provided.

12. OppLoans ' Reporting Practices Require Review A fair resolution requires examination of whether OppLoans : Conducts identity verification before loan approval Reviews disputes accurately Keeps proper account documentation Reports to credit bureaus properly Responds to disputes in a compliant manner If they can not produce documentation proving ownership of this account, their reporting practices must be questioned.

13. I Have Followed All Legal Dispute Steps OppLoans Has Not I have : Filed disputes Requested validation Asked for documentation Followed FCRA procedures Requested reinvestigation Requested method of verification OppLoans and the bureaus : Did not provide proof Did not provide MOV Did not provide documents Did not properly reinvestigate Did not follow federal law Did not correct the error I have met all my obligations ; they have not.

14. This CFPB Complaint Is Necessary Because All Other Steps Failed Because the credit bureaus and OppLoans have not validated this alleged accounteven after multiple dispute attemptsI am submitting this complaint for regulatory review.

I am requesting that the CFPB intervene to ensure compliance with all applicable laws.

15. Summary of Why This Account Must Be Removed I never opened this loan.

OppLoans has provided no evidence I applied or signed for it.

No validation documents exist.

The account is inconsistent across bureaus.

Reporting violates FCRA accuracy requirements.

Reinvestigation was automated and insufficient.

The account has caused measurable harm.

The account appears fraudulent or misreported.

I have disputed it multiple times with no correction.

Furnisher and bureau noncompliance violates federal law.

Therefore, the account must be removed immediately.

Fair Resolution Requested To resolve this issue fully, lawfully, and fairly, I am requesting the following : 1. Immediate deletion of the OppLoans account ( XXXX ) from all credit bureaus. 
XXXX. Written confirmation from OppLoans that I do not owe this debt. 
XXXX. Written confirmation from all credit bureaus that the account has been removed. 
XXXX. Full disclosure of the method of verification ( MOV ). 
XXXX. Copies of all documents OppLoans provided to the bureaus. 
XXXX. OppLoans must conduct an internal identity and file-matching investigation. 
XXXX. The account must not be reinserted without full compliance with FCRA 611 ( a ) ( 5 ) ( B ).

8. Corrections to all negative credit scoring impacts caused by this incorrect account.

9. Notification to any recent creditors or users of my credit report that the information was inaccurate and has now been corrected ( FCRA 611 ( d ) ).

10. Full reinvestigation conducted manually, not by automated systems.

11. Assurance that no future OppLoans data will be reported without documented identity verification.

12. Bureau-level corrective action to prevent mixed-file or identity-matching errors in the future.

13. Confirmation that this erroneous account will not affect my creditworthiness going forward.

Conclusion This account is not mine and has never been mine. OppLoans has failed to provide any proof of ownership or validity. The credit bureaus failed to conduct a lawful reinvestigation. The continued reporting of this incorrect account has caused significant financial and emotional harm, and its presence on my credit file violates federal law. 

A fair, lawful resolution requires complete removal of the OppLoans account and full compliance with FCRA and FDCPA obligations.

Company response to consumer: Closed with explanation