Consumer complaint received 2024-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am submitting this formal complaint to the Consumer Financial Protection Bureau ( CFPB ) against Experian for failing to adequately address and correct an inaccurate late payment mark on my credit report : account : XXXX XXXX XXXX XXXX XXXX XXXXXXXX The circumstances surrounding this delay were entirely beyond my control and were caused by procedural failures on the part of the creditor. Despite disputing this late payment with Experian and providing substantial evidence to support my claim, the bureau has failed to properly investigate and correct this inaccurate reporting. 
Erroneous Late Payment Reporting : The late payment mark reported on my credit file stems from the following situation : Prior to the payment due date, my account experienced a fraudulent transaction, which I promptly disputed with XXXX XXXX XXXX XXXX. 
The unresolved dispute led to a block on my account, preventing me from accessing it to make a timely payment. 
The payment was made on XX/XX/year>, immediately after XXXX XXXX resolved the issue. 
The delay in payment was entirely caused by XXXX XXXX failure to act promptly to address the fraudulent transaction and unblock my account. This late payment does not reflect my financial responsibility or payment behavior. 
Experians Failure to Investigate : Despite submitting a formal dispute to Experian with clear evidence demonstrating the inaccuracy of this late payment mark, Experian has failed to properly investigate and correct the information as required under the Fair Credit Reporting Act ( FCRA ). Instead, the inaccurate late payment remains on my credit report, causing significant damage to my credit score and financial standing. 
Harm to My Financial Standing : This inaccurate late payment mark has caused unnecessary harm to my credit score, jeopardizing my ability to secure financing for my business. It is unjust for this negative mark to persist on my report due to failures by both XXXX XXXX XXXX XXXX and Experian to fulfill their legal obligations. 
Legal Violations by Experian Failure to Conduct a Reasonable Investigation ( FCRA, Section 1681i ) : Experian is required to conduct a reasonable investigation of disputes submitted by consumers. The bureau failed to thoroughly investigate my claim, disregarding the evidence I provided that clearly demonstrated the inaccuracy of the late payment.

Failure to Ensure Maximum Possible Accuracy ( FCRA, Section 607 ( b ) ) : Experian has a legal obligation to ensure that all information on a consumers credit report is accurate. By failing to address this dispute, the bureau is perpetuating inaccurate information on my credit file. 
Negligence in Verifying Information Provided by the Creditor ( FCRA, Section 1681s-2 ( b ) ) : Experian is obligated to verify the accuracy of the information furnished by XXXX XXXX XXXX XXXX XXXX This obligation includes ensuring that any negative marks reported are accurate and substantiated. 
By failing to correct this inaccuracy, Experian is violating my rights under the FCRA, causing undue harm to my financial reputation. 
The inaccurate late payment mark on my credit report is unjust, harmful, and violates my rights under the FCRA. I urge the CFPB to investigate Experians handling of my dispute and ensure that this matter is resolved promptly and fairly. 
Thank you for your attention to this matter. I look forward to a resolution that reflects the fairness and accuracy required by law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation