Consumer complaint received 2025-10-10 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: SC

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXXXXXX XXXX Washington, D.C. XXXX Subject : Formal Complaint Request for Confirmation of EdFinancials Required Communications and Ongoing Noncompliance Reference : Case # XXXX ( Prior Complaint ) Complainant : XXXX XXXX XXXX 
Dear Consumer Financial Protection Bureau, I am submitting this formal complaint regarding EdFinancial Services continued pattern of misrepresentation, regulatory noncompliance, and failure to provide documentation of required communications. In response to my prior complaint under Case # XXXX, EdFinancial has provided misinformation to the CFPB regarding the violations, declined to correct my credit record, and has failed to provide proof that it sent the legally required notices through the mail to my physical address or called my cell number. 
EdFinancial continues to claim that it attempted to contact me by phone and mailed correspondence during the alleged delinquency period. This is not true. During multiple recorded calls with their representatives, it was acknowledged that no mailed notices were ever sent to my home address and that no record of phone contact exists. I am willing to provide my full cell phone logs confirming this. Additionally, EdFinancial has never mailed written notification of the existence of loans to my physical address, as required by law. 
EdFinancial also maintains that a 60-day delinquency notice was mailed on XX/XX/XXXX. This is false. That communication was delivered only to an internal electronic Inbox within their online portal, inaccessible to me because my account was not created until XX/XX/XXXX, XXXX same day I discovered, through a XXXX XXXX XXXX drop, that EdFinancial had been servicing loans without my knowledge. 
EdFinancial further claims that I elected to receive electronic-only correspondence with their company on XX/XX/XXXX. This is inaccurate ; I had no interaction or registration with EdFinancial prior to XX/XX/XXXX. Despite having my correct physical address and phone number on file, they failed to send required mailed disclosures or billing statements. This is a direct violation of the Higher Education Act ( 20 U.S.C. 1080 ), 34 C.F.R. 682.205, and the Master Promissory Notes disclosure provisions. 
After paying the full balance with interest and enrolling in autopay the same day I discovered their loan account on XX/XX/XXXX, I filed multiple disputes directly with EdFinancial. The disputes were filed with EdFinancial to correct my credit record to reflect servicer noncompliance rather than borrower fault. Each were dismissed as frivolous, without any investigation or supporting documentation in response. Furthermore, their subsequent CFPB response remains misleading and unsubstantiated. 
At this point, I respectfully request that the CFPB obtain and confirm a definitive answer from EdFinancial on the following : Did EdFinancial ever send, by XXXX. mail to my physical address on record, the federally required notice of loan, billing statements, delinquency notices, or other communications specified under 34 C.F.R. 682.205 and the Higher Education Act prior to credit reporting?

If EdFinancial can not produce such proof, it should be formally recognized that they failed to comply with federal notice requirements and that the resulting delinquency was caused by servicer errornot borrower negligence. 
Accordingly, I respectfully request that the Consumer Financial Protection Bureau : 1. Re-open or extend Case # XXXX to determine whether EdFinancial mailed the required communications to my physical address as mandated by federal law ; 2. Direct EdFinancial to correct my credit record to reflect servicer noncompliance rather than borrower fault ; and 3. Review EdFinancials servicing practices for ongoing violations of the Higher Education Act and federal disclosure regulations. 
I am available to provide all call logs, written correspondence, and prior submissions to support this complaint.

Company response to consumer: Closed with explanation