Consumer complaint received 2024-05-15 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble getting, activating, or registering a card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
In XXXX of XXXX I filed a claim because I tried to apply for my XXXX benefits and was told I had already began receiving them, after I disputed that claim I never heard back, later that year I was placed in to a XXXX and was not able to check on the status of my benefits as I was in the process of learning how to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX,, fast forward to XXXX and I was able to finally reach out to bank of America card services, not till the month of XXXX did I actually get a human being on the phone, lone behold they tell me no such claim has been filed. And they were unable to verify my identity over the phone. And because of the mass amount of fraud going on they requested I come in to a branch, show my ID and call from there phone to put in yet another claim, being that I'm just barely getting back to my normal self and am with out transportation, this task was extremely difficult, but becuz I'm so desperate for income that was suppose to have gone to me I walked down XXXX the bank branch and did what they asked, after giving all my information all over again I make it home and begin to wait for a call back from these people. Such call never came. On the XXXX day I call again and yet again these people tell me they do not have record of my claim. Doing my best to remain in honor I quite bite my tough and request we file for the fourth time over XXXX years. I get the information in and they request my medical records and a driver 's licence, being a wear that under XXXX I'm not to be asked to disclose my medical information to anyone. I again, desperate and now living out of a garage with no a/c or heat. I get the information from the operator on the phone and begin my tretrous wasl to find a few machine, I send the information over as instructed, with all the necessary forms and begin to wait again. Not a call of an email come thru, I then call and call dealing with a whole group of different people working and no one can tell me anything besides I, and to top it all off they say they never got my documents and I say that's impossible, they give me the excuse that it was probably lost but when I send them because they all share a fax, talking to me like its my fault, so yet again I'm forced to walk to send the doc off so that i can receive my money and when i call back the next day on the XXXX, they once again tell me no docs have been recieved, in shock im just speechless, i ask them to confirm the phone im suppose to be faxing and they repeat a diderent number. So they gave me the wrong number. So not only are they asking for my personal info unlawfully, they have me faxed it to the wrong people. I can't express how frustrated I've become dealing with these scam XXXX known as bank of america, I believe they have intentionally XXXX handles my forms specifically for getting out of the date from witch was XXXX  days after the last statement was issued so that they have a pending claim, so I wait the XXXX days and call and they say one has been denied and i ask why and they wont tell me i ask again after being tansfered and they say very brief that someone had actuvated my card, i go yes the criminal, and they cut me off and inform me they have an additional XXXX days to process the new claim so because they gave the wrong person or group my personal info as well as my benefits they are trying to sweep me under the rug like I'm trash. Yet meanwhile the refuse to validate the factors used to come to that conclusion, please help me I have nothing else coming to save me and get me back on my feel. I demand compensation and any necessary fines I can obtain under the law. Please these people mis managed XXXX XXXX and went on the record stating they put that money in the hand of the scammers, and yet I get denied for XXXX claim and a XXXX claim that I'm sure will get denied. 
I pray XXXX forgives them My claims were slip into XXXX because some transactions went to arcive. Please understand I can not wait another 45 days to get my money since they decided they have XXXX more days to process my appeal to the denial I fear I wont make it that long I'm struggling with my house my health and my dog'idk what else to do. Please help me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation