Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NH

Complaint narrative:
I just received a letter from change data breech given letter dated XX/XX/year> given. It is affecting the credit even more than previous breeches unrelated. Given IXXXX  but it does not help because it reads likely personal information was not involved but it has been. It now is affecting not only the credit score Id theft fraud alerts but I have missing information in medical that is imperative and has impacted even further than health insurance and idx.us doesnt seem to help last breeches. I was told prior to XXXX because of this that I was to go over medical records by health insurance which discontinued after years of being there. 
So if I need I have specific items that I additionally need to get done which is in progress but I am having a difficult time getting correct answers. I spent hours with in network providers given to me and no I am unable to access most medical care. Working on a second ID which I have been advised by new health insurance and in breech letter to bring each visit to any medical provider. I have also been advised to ignore the pcp visit today because I have not been treated well with exceptions. So I am advised in pharmacy and hospital visits that I have to use caution since I have not been able to go over what may have appeared accurate information so no I was advised to go over all medical records with a pcp so it is not just prior issues. On site it has a different date of originally finding the breech. Change so I spent 8-9 hours trying to merely find a provider. Done. Health insurance filed a grievance without my asking because they and other facilities either keep calling giving different numbers pcp and not the most pleasant. Including being coded incorrectly which a pcp prior was not the most respectful it became coded as mental illness when I have been on one dose of medicine likely too high of a dose generally given which I have been on for 10 years now no issue it would not be a RX for XXXX  illness technically but at this dose I can not get through to most providers. Advised by XXXX rights lawyer call mental health which I missed appointments going from peer support to therapeutic therapy but pretty degrading. If I missed appointments the providers assumed that it was me. Tried several times confirming rides but didnt even show up. So XXXX XXXX XXXX XXXX NH XXXX? Multiple locations and zip codes I tried calling as recently advised to speak to them but ended up on hhs portal to file a complaint because that is the part of the problem as well. So you can be further denied care by professional medical claiming that they are not taking new patients at the time. So found XXXXne location separate so it needs to further be addressed because several providers do not even answer the phone any longer so this is also true that they XXXX  social workers with turnover were present knowing or not that the information was not accurate. Separate breech letters about 6 now. Needs to be given to XXXX for identification replacement as I tried several low income law sites and they are apparently helping with follow up but XXXX needs to do more than credit monitoring since I have already paid out of pocket and am in progress of trying to amend basic self service and legal advice by lawyers but they need to unless I am missing what is being done not having an easy time with lawyers. In general because it was not their expertise or field of law apparently I have repeatedly been told with exceptions to get a paid lawyer which has not been possible. Paid lawyers are declining. So yes they did help XXXX rights to the extent possible and other low income based did what they could in my area but I still dont know how I am possibly able to amend despite letters of breech medical records which read go over with PCP. Otherwise I followed advice given as best possible in this situation to make above possible. So part of the XXXX law breeches are past most local practices of paid lawyers so I have done what legal advice given by several and federal offices. I believe that despite what appears mixed here I may have to add some giving me a difficult time with credit social security number etc that aside from behind the scenes if it is law, there have been exceptions to any office legal etc but it reads on the letter what precautions to take but slow going. In all medical facilities I am denied degraded etc there are exceptions where there was decent treatment. Rare. So not sure on this breech if it is left part as it should not affect me but in fact legal advice shows a bit more than credit monitoring. XXXX XXXX XXXX XXXX all. Affecting housing etc as well. Hopefully if taken seriously I can get more done on my own. However I am still finding my given name not legal name in trans union and XXXX so if ammended have birth certificate and supporting documents I can not send them I have to get a federal passport or government federal ID and then I should have a little more progress. I can copy and confirm a passport if needed however in the state I was born in it is a federal state felony by any citizen born in the state I was and it can not be copied or on security camera scanned so it goes back to one of each copy given and legal name so it is necessary to replace the passport in place of the birth certificate. I checked with the state of birth and yes I do need to use an adult passport not for travel purposes but for citizenship and legal name. Otherwise it may have finally become complete I received a call from XXXX DC re this. However most USA states do not have this restriction but some do. There are other states according to original missing passport. I was however told by NM that the passport card is not recognized by most states in place of the birth certificate. Adult passport is valid par. That banks are finding both used pending shows someone is using the given birth certificate and legal name birth certificate at the same time. Some needs to be noted. If any photocopy etc I was told as well as given that they can not be copied. Dept of travel site does not include this information I now need to submit to original copies not a photo copy so that may be in progress I ordered through a lawyer on behalf of state born in and so prepared to once given the go ahead to get it replaced. Tried prior but XXXX set me back. XXXX go mark it lost/stolen passport needs a new number on it. So please know I am working on it. Not as simple. Siblings born in this state and family from area. So I am trying to get it replaced and may still take a while. Thank you to all working on my behalf it is appreciated

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation