Consumer complaint received 2024-03-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: MD

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Utah XXXX Attn : General Counsel XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Attn : General Counsel XXXXXXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX : General Counsel XXXXXXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX : General Counsel Re : Demand for Compensation and Settlement for Violations of the Fair Credit Reporting Act Dear Legal Department, I hope this letter finds you well. I am writing to request your assistance in seeking compensation for violations of the Fair Credit Reporting Act ( FCRA ) by XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, Navy Federal Credit Union, XXXX  XXXX, XXXX, XXXX XXXX, and any other affiliates. 

As per my previous correspondence dated XXXX XX/XX/XXXX, through Customer relations employee XXXX employee # XXXX and various recorded calls have repeatedly informed you of inaccuracies and fraud in my credit reports that do not reflect my current address, XXXX XXXX XXXX, XXXX XXXX, MD XXXX. Despite numerous requests for deletion, the outdated information persist, causing confusion and impacting my creditworthiness. 

In addition to the aforementioned violations of the FCRA, I have also encountered the following issues : 1. Failure to update account status and payment history accurately for accounts discharged through Bankruptcy XXXX  XXXX, including those with Navy Federal Credit Union and XXXX  XXXX. These inaccuracies have caused financial harm and have impacted my ability to obtain credit, resulting in lost opportunities and potential damages of {$50000.00}. 

2. Inaccurate reporting by XXXX and XXXX XXXX, resulting in the inclusion of outdated and erroneous information in my credit reports. These inaccuracies have caused emotional distress and inconvenience, resulting in damages of {$20000.00}. 

These violations further compound the harm caused by the inaccuracies in my credit reports and demonstrate a systemic failure to comply with FCRA regulations. 

In light of these persistent inaccuracies and violations of the FCRA, I am now demanding compensation for the violations of my rights. These violations include : 1. Failure to comply with FCRA Section 1681i ( a ), which requires consumer reporting agencies to conduct a reasonable investigation of disputed information and correct or delete inaccurate or unverified information within 30 days. 

2. Violation of FCRA Section 1681s-2 ( a ) ( 1 ) ( A ), which mandates the timely updating and deletion of outdated information to ensure the accuracy of credit reports. 

I am entitled to {$100000.00} in damages per violation for each of the entities listed above, as they have failed to correct the inaccurate and outdated information on my credit reports within the 60-day timeframe mandated by the FCRA. 

Attached for your review is letter from XXXX XXXX Dated XX/XX/XXXX. 

Furthermore, I request a settlement agreement to resolve this matter amicably. The terms of the settlement should include : 1. Immediate deletion of all outdated and inaccurate information from my credit reports. 
2. Written confirmation of the removal of the disputed information from all my credit reports maintained by XXXX, XXXX, XXXX, and any other relevant entities. 
3. Payment of compensation in the amount of {$100000.00} per violation within 45 days from the receipt of this letter. 
4. Agreement to cease all further reporting of inaccurate or outdated information regarding my credit history. 

I appreciate your prompt attention to this matter and expect a timely response. Please contact me to discuss further or to negotiate the terms of the settlement. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation