Consumer complaint received 2025-10-15 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: GA

Complaint narrative:
Federal Complaint Cash App / XXXX XXXX Attached is my reply from cash app I have not received any confirmation that they received my new evidence that I produce and they have fraudulently claimed that I approve the transactions without proving this they continue to dodge and break federal laws my complaint is that they are in violation of the law this is not a replica did my complaint is for the federal law regulators to help me against this unjustness. 
I have a text the new evidence that I have given to cash app they have not taken into consideration or reopen a new case they have a lowercase manager who continues to send the same replies but has not resent receipt that he has gotten the New evidence that's why I'm cementing this I'm submitting it on the law this is my complaint is that cash app is breaking the law and breaking Federal banking laws this is not a repeat and here are the list of laws and the proof that I got from the district attorney 's office the sheriff and also public record of the man 's arrest the law clearly states if I didn't authorize them then they have to refund my money within 10 days but each 10 days they were saying apply like they have I have a taxi in violates law clearly I would like everything to be from here on out responded to through the portals they are clearly tyrants and cfpb XXXX the attorney general and everyone sits around why is clear as day I would like this to be broadcast everywhere this is breaking the law from every side the XX/XX/XXXX enforcement act looks like a fraud no one is doing a job or regulating cash app I am just a consumer who trusted them to manage my money and they let it get stolen and it's been 3 years ago now I'm bringing new evidence and my clap my complaint is that they would not receive this evidence and not produce evidence proving that I made these transactions and also put them inside of the portals but I am not going to reply back to the company I have everything for a civil suits or a lawsuit I just was hoping that the law or someone would help me and I pray that XXXX will let the right people see it but the system is biased that's why it has a pyramid on the back cash out and there owners are XXXX and so are look like the rest of these so-called regulators so I'm not a XXXX and no do I never ever will I ever be one and I'm happy to say that this system is totally bias and read for the XXXX XXXX XXXX XXXXXXXX here is playing evidence they break the law when they want and they just laughing our face with these type of replies why they keep our money chill with their friends and lollygag but like I said this is just a example that everybody is working together I am not surprised I just would like this to be published this is my complaint that everybody is together nobody is helping this stuff is just a bunch of I'm not sure but I am going to litigation here 's the proof and I'm just giving it for I guess this wicked court system peace. 
Here are the violations that cash app is breaking * * Federal Law Violations : * * * * * Electronic Fund Transfer Act ( EFTA, 15 U.S.C. 1693 et seq. ) * * requires proper investigation of unauthorized transactions and timely provisional credit.

* * * Regulation E ( 12 C.F.R. 1005.11 ) * * requires issuance of 10-day provisional credit for disputed transactions. 
* * * Fraudulent Misrepresentation / False Claims * * falsely claiming the transaction was authorized without providing any proof. 

* * Summary of Complaint : * * Cash App, a federally regulated financial institution, and its representative XXXX XXXX XXXX XXXX  have violated federal law * * by failing to provide documentation for an unauthorized transaction and failing to issue required provisional credit. My money * * {$8300.00} * * was stolen on XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX, after my phone was stolen and my personal number changed. I submitted a formal dispute with * * all proofing documentation * *, including official court documents. 

XXXX XXXX responded by claiming the transaction was approved but * * has provided no documentation * *. This is a direct violation of * * EFTA and Regulation E * * and constitutes fraudulent behavior.

This complaint is * * strictly about federal law violations * *. It is not a duplicate disputeit is a formal request for enforcement and compliance from Cash App regarding illegal conduct. I am only replying through this email as my * * final formal complaint * *. 

* * Statement of What Happened : * * * On XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$8300.00} was stolen from my account. 
* I immediately submitted a dispute with proof, including court documents. 
XXXX XXXXXXXX XXXX responded only by falsely claiming the transaction was approved, without providing documentation. 
* Cash App has * * failed to issue provisional credit * * within the legally required 10-day period.

* * Requested Resolution : * * 1. Immediate issuance of provisional credit for the stolen {$8300.00}.

2. Written proof that the transaction was authorized. 
3. Enforcement of federal law and investigation into Cash App and XXXX XXXX for violations of EFTA and Regulation E. 

* * Attachments : * * * Three official court documents supporting my claim. 
* Copies of all communications with XXXX XXXX. 

* * Complainant : XXXX XXXX XXXX XXXX XXXX XXXX Date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation