Consumer complaint received 2025-01-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: FC HoldCo LLC
State: IL

Complaint narrative:
Dear CFPB Representative : I am writing to file a formal complaint against Flagship Credit Acceptance LLC regarding their repeated violations of the Fair Credit Reporting Act ( FCRA ) and their failure to maintain accurate credit reporting practices. Their actions have significantly impacted my financial standing and demonstrate a pattern of non-compliance with federal regulations.

Specifically, I am reporting the following violations : Failure to Validate Debt Flagship Credit Acceptance LLC has consistently failed to provide proper debt validation within the required timeframe. I submitted validation requests in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, all of which were met with inadequate responses or deliberate delays. 

Investigative Misconduct The company has employed dilatory tactics to stall investigations, preventing the timely resolution of my disputes. Their pattern of behavior suggests a deliberate strategy to avoid their regulatory obligations rather than a good-faith effort to investigate and correct inaccuracies. 

Irrelevant Third-Party Accusations In an apparent attempt to deflect from the substantive issues, Flagship has raised irrelevant claims about third-party involvement. This diversionary tactic has no bearing on their obligation to maintain accurate credit reporting and properly validate debts. 

FCRA Violations The company has misused the protections of the Fair Credit Reporting Act, turning a law designed to protect consumers into a shield for their non-compliant practices. Their actions directly contradict the spirit and letter of the FCRA. 

Impact of These Violations : These reporting inaccuracies have resulted in a significant decrease in my XXXXredit score, affecting my ability to secure favorable financial terms and potentially impacting future credit opportunities. I have attached comprehensive documentation including : Original validation requests Flagship 's incomplete or delayed responses Evidence of inaccurate reporting amounts Timeline of communication attempts Documentation of credit score impact Requested Actions : I respectfully request that the CFPB : Launch a thorough investigation into Flagship Credit Acceptance LLC 's reporting practices Review the attached evidence of their non-compliance Require immediate correction of all inaccurate information Ensure Flagship implements proper procedures for handling future validation requests Take appropriate enforcement action to prevent similar violations My contact information for follow-up : XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX I appreciate your prompt attention to this matter and look forward to your response. Please contact me if you require any additional information to support this complaint. 

Enclosures : Debt Validation Requests ( XX/XX/XXXX - XX/XX/XXXX ) Flagship Credit Acceptance LLC Responses Credit Report Excerpts Showing Inaccuracies Timeline of Communications Supporting Documentation of Financial Impact

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation