Consumer complaint received 2025-06-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC

Complaint narrative:
I have reviewed my credit reports and identified multiple violations of the Fair Credit Reporting Act ( FCRA ) regarding this account. The specific issues are : Illegal Re-Aging of Debt ( FCRA 605 ( c ) & 623 ( a ) ( 5 ) ) : The payment history clearly shows that this account became delinquent no later than XX/XX/XXXX, with a growing past-due balance from that point. However, the creditor and bureaus are falsely updating the charge-off date to XX/XX/XXXX, which re-ages the account in violation of federal law. The Date of First Delinquency ( DOFD ) can not be changed unless a payment or new arrangement resets the clock neither occurred here. 


Excessive Charge-Off Balance Without Documentation : This account originally had a credit limit of {$700.00}. It is now reported with a charge-off balance of {$980.00}, which exceeds the credit limit by {$280.00}. No itemization has been provided to explain this inflated amount, despite repeated disputes. Without validation, this balance should not be allowed to remain on file. 


False Reporting of Account Closure : The report incorrectly states that the account was closed at consumers request. I have no recollection of ever requesting this, nor do I have any documentation confirming that such a request was made. This notation is inaccurate and misleading.

Conflicting and Confusing Comment History : The report contains a confusing mix of comments such as Account previously in dispute investigation complete and consumer disagrees. These vague and conflicting statements reflect poor dispute handling by the furnisher and bureau. 


Credit Bureau Disputes Ignored : I filed disputes with XXXX  in early XXXX. The agency returned the item as verified without addressing my specific concerns or providing any supporting documentation. No reinvestigation findings were shared as required under FCRA 611.

Illegal Re-Aging of Debt ( FCRA 605 ( c ), 623 ( a ) ( 5 ) ) The payment history clearly shows this account became delinquent in XX/XX/XXXX, with 30-day through 150-day delinquencies spanning into early XXXX. However, Capital One and the credit bureaus have reported the charge-off as occurring in XXXX XXXX, artificially extending the accounts reporting period and making it appear more recent a violation of the FCRAs rule that the 7-year clock starts at the date of first delinquency, not charge-off. 


Over-the-Limit Charge-Off Balance Without Breakdown The credit limit on this account was {$300.00}. The reported charge-off balance is {$470.00}, which exceeds the credit limit by {$170.00}. No breakdown has been provided of fees, penalties, or interest that would explain this excess. Under FCRA 623 ( a ), information furnished must be complete and accurate this clearly is not.

Repeated Failure to Correct or Verify ( FCRA 611 ) I have submitted multiple disputes to XXXX  and each time, the item is returned as verified with no details or documentation supporting the re-aged date or the inflated balance. I have received no results of investigation, no verification, and no explanation, which violates my rights under FCRA 611 ( a ).

Company response to consumer: Closed with explanation