Consumer complaint received 2024-12-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX XX/XX/XXXX Federal Trade Commission XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint Against Equifax for Violations of the Fair Credit Reporting Act ( FCRA ) Dear Sir/Madam, I am writing to file a formal complaint against Equifax Information Services LLC for multiple violations of the Fair Credit Reporting Act ( FCRA ) regarding the inaccurate reporting of my account with XXXX XXXX XXXX XXXX  XXXX Account # [ XXXX ] ) on my credit report. 

This account was settled for less than the full balance on XX/XX/XXXX, but Equifax continues to report it inaccurately as Charged Off. Despite multiple disputes and clear evidence of settlement, Equifax has failed to update or correct this information. This failure is a direct violation of the FCRA and has caused harm to my credit profile and financial standing.

Details of the Violations Failure to Ensure Accuracy ( 1681e ( b ) ) : Equifax has failed to ensure the accuracy of information reported on my credit file. The account is falsely listed as Charged Off instead of its accurate status, Settled for Less than Full Balance.

Failure to Update and Correct Information ( 1681s-2 ( a ) ( 2 ) ) : XXXX XXXX XXXX and Equifax have a duty to update account statuses promptly. Despite the account being settled in XX/XX/XXXX, the inaccurate Charge-Off status persists.

Failure to Conduct a Reasonable Investigation ( 1681i ) : If Equifax has conducted an investigation into my dispute, it failed to fulfill its obligation to correct the inaccuracies. The continued presence of false information indicates a lack of due diligence. Misleading Reporting : The reporting of Charge-Off combined with settlement remarks creates conflicting and misleading information,
harming my creditworthiness and violating FCRA standards for clear and accurate reporting.

Harm Caused The false and misleading reporting of this account has resulted in : A significant negative impact on my credit score.

Denial of credit opportunities and unfair terms on financial products.

Emotional distress and damage to my financial reputation.

Relief Sought I am requesting the FTC to : Conduct a formal investigation into Equifaxs failure to comply with FCRA requirements.

Hold Equifax accountable for inaccurate reporting and failure to correct the errors.

Require Equifax to update this accounts status to Settled for Less than Full Balance and remove the Charge-Off designation immediately.

Supporting Documentation I have attached the following for your review : A copy of my credit report showing the inaccurate reporting of the XXXX XXXX XXXX account. 

Proof of settlement on XX/XX/XXXX. 

Copies of dispute letters sent to Equifax and any responses received. 


Final Note This situation exemplifies a serious breach of consumer rights under federal law. I trust that the FTC will take this matter seriously and take action to ensure Equifax adheres to its legal obligations under the FCRA. 

Thank you for your attention to this matter. 

Sincerely, FTC I RESOLVED THIS DEBT WITH XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ON XX/XX/XXXX. AS YOU CAN EQUIFAX HAS NOT CORRECTED OR UPDATED THIS ACCOUNT CORRECTLY. EQUIFAX HAS 30 DAYS TO INVESTIGATE THIS MATTER. INSTEAD THEY CONTINUED TO REPORT THIS ACCOUNT LIKE THIS FOR OVER 3 YEARS. THIS ACCOUNT IS NOT A COLLECTION/CHARGE OFF

Company response to consumer: Closed with explanation