Consumer complaint received 2025-09-09 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I am writing to lodge a formal complaint against Bank of America regarding a matter of the utmost seriousness. On Wednesday, XX/XX/year> I discovered that the entirety of my husband and mine life savings had been withdrawn the previous day ( XX/XX/year> ) from three separate accounts of mine at Bank of America. Each transaction was labeled only as XXXX XXXX, XXXX. The withdrawals are as follows : Joint savings account : XXXXXXXX XXXX Individual savings account : XXXXXXXX XXXX Corporate account : XXXXXXXX XXXX The total withdrawn amounts to XXXXXXXX XXXX 

Immediately upon discovery, I contacted Bank of America and was informed that the funds were removed pursuant to a court order. To date, there have been absolutely no details provided on the nature of this order, nor were we given any notice in advance by mail or otherwise. Bank of America representatives have stated that the matter is under review by the legal department, yet they refuse to provide any clarity or supporting documentation.

To better understand this situation, I have taken several steps : My and my husbands full name and SSNs, a lawyer conducted a comprehensive search of national and county public records for any citations, liens, or court orders, and found nothing.

Our accountant has confirmed that our taxes are fully in order.

My husband and I verified through our IRS ID.me accounts that there is notice or letter indicative of a levy or other enforcement action issued against us.

Despite speaking with five different Bank of America representatives on Wednesday, XX/XX/XXXX, and an appointment at a branch on Friday, XX/XX/XXXX, we have not received any substantive explanation. We have been left with only the assertion that some form of legal order exists, though we have no evidence of this. Our attorney has further advised us that it is not uncommon for banks to take such actions in error. 

As it is in our best interest and in favor of recovering the withheld funds, my husband and I wish to make it clear that we are fully prepared to comply with any and all requests for information that may be required by Bank of America, and wish to state for the record that it is to the best of our knowledge that there is no legitimate reason why this action should have occurred, other than by mistake.

This situation has caused extreme distress. These funds represent our entire life savings, and the lack of transparency or due process surrounding their removal is deeply concerning. We respectfully demand that Bank of America provide : 1. A full written explanation of the specific legal order under which these withdrawals occurred.

2. Copies of all supporting documentation authorizing such action.

3. A timeline for resolution, including restoration of funds should this prove to be a mistake. 

We thank the CFPB for your efforts in providing assistance in matters such as these and are grateful for having people that have guided us in our efforts to get this horrid experience resolved as quickly as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation