Consumer complaint received 2025-03-04 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSWORLD SYSTEMS INC
State: NY

Complaint narrative:
I have been dealing with a great deal of harassment. I realized people were getting information about me from somewhere. Then I realized it was XXXX XXXX. I filed a report for excessive searches on XXXX already. Now I learned that there were additional ones that were done. 

I called XXXX XXXX and I found out that they ran my SSN on several dates. I do have old accounts there for collections. But having worked in collections before I remember how important it is to document everything especially if you are running someones social through the XXXX XXXX database. So I called Transworld after I learned of what dates they ran my SSN. On XXXX - my ssn report was run - but no calls placed on the account, why would you run my ssn and not call me. They already had the right number for me. Same exact scenario on XXXX and XXXX. They are a collection agency for XXXX XXXX. 

Currently my home is equipped with XXXX XXXXXX/XX/XXXX - we have MAJOR tech issues that XXXX can not figure out how to fix since XX/XX/XXXX when I learned of them. My parental controls are disabled on all three platforms where you can adjust them. XXXX is awful to me. I have open complaint with the XXXX currently with them. I have also filed police reports. This is relevant for this reason. 

I claim my router is hacked because it doesnt functions as it is supposed to and I have a wide variety of tech issues. I have also told XXXX in several scenarios that I feel it is done internally because they WILL NOT GET THE FBI INVOLVED EVEN THOUGHT THEY CANT FIX IT SINCE XX/XX/XXXX. The XXXX account is in my husbands name. So we had XX/XX/XXXXsee if Transworld the third party collection agency for XXXX XXXX had run my husbands SSN because he DOES NOT HAVE AN ACCOUNT IN COLLECTIONS THERE. Lo and behold on XX/XX/XXXX they ran his SSN x 4 times!!!!!!!! Excessive and then they ran it again on my birthday XX/XX/XXXX and I have proven tech issues on that day. 

Transworld should have never run our ssn through lexis nexis on any of the above dates. I want to know who they gave our information too.

I did contact Transworld and asked if any calls had been placed to my husband or I on any of the above dates and they confirmed they had not. I recorded the call with XXXX and with Transworld to validate this complaint. 

The main contact from the executive team at XXXX XXXX is emailing from a XXXX XXXX email address even though it is a XXXX XXXX account - so I know they are affiliated the same. XXXX outright told me she will not call the FBI even thought they do not know how to fix my account since XX/XX/XXXX. I feel Transworld who is a 3rd party collection agency is abusing the use of XXXX for an internal employee at XXXX. Why else would XXXX XXXX get the FBI involved if they arent hiding anythingbecause they are- and these searches validate that claim. My husbands SSN is on the XXXX account, he does not have an account in collections with Transworld and did not on XX/XX/XXXX for them to run his SSN 4 times ; nor do they on XX/XX/XXXX. I want to know who Transworld gave our personal information too.

Company response to consumer: Closed with explanation