Consumer complaint received 2025-01-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: KY

Complaint narrative:
XX/XX/XXXX I initiated a small transfer ( XXXX XXXX, approximate worth {$11.00} ) from Robinhood to my new XXXX  XXXX. 
It was successful, so I attempted a larger transfer. I made errors in the amount of my subsequent requests because of my misunderstanding of how to enter the volume allowed. 

XX/XX/XXXX Robinhood immediately froze my account citing irregularities. They directed me to request a phone call, which I did. I immediately received the message within the Robinhood app that they would contact me in approximately half an hour. Robinhood did not send any email notification yet at that time. 

XX/XX/XXXX Robinhood accepted my previously scheduled deposit of {$24000.00} into my account. Apparently I can still ( even today, XX/XX/XXXX ) make DEPOSITS AND PURCHASES without restriction. 

XX/XX/XXXX Robinhood sent THE FIRST EMAIL NOTIFICATION concerning the account restrictions they had imposed days earlier. 
I was given the Case ID # XXXX. 
I followed their take action link. I was again sent to request a phone call. Received the message to keep waiting if I didnt want to go to the back of the line. 
I kept waiting. 

XX/XX/XXXX, FIVE DAYS LATER, I received a call from Robinhood. I spent 22 minutes on the phone with a female representative ( I fear I did not get her name ), verifying all the transactions I had made with them. The representative assured me that everything would be fixed and my account unfrozen as soon as I took the steps in the email she was sending me right that moment. 

XX/XX/XXXX I followed the steps in said email, submitted images of my drivers license, along with selfies they requested. My account remained frozen and all that was available was to request a phone call, which I did, again. Once again I received the message that Id receive a call in approximately half an hour. I have still not received any other call from Robinhood. 

XX/XX/XXXX In the meantime, Robinhood sent an additional email within MINUTES of the first one, advising me AGAIN that my account was frozen due to irregularities and to follow their links to get help. AGAIN, my only choice was to request a phone call, but got the message that I would lose my place in line if I requested another phone call. I chose to wait. Still no call. 

XX/XX/XXXX Robinhood sent an email and placed a notice at the top of my account page that they attempted to call on XX/XX/XXXX. This was a false claim. There was no such attempt made. When I clicked the take action link they provided, they once again gave only the choice to request a phone call, but that I would lose my place in line if I did so. Still, no call. 

From XX/XX/XXXX till now I have attempted several times through email and through their app to get assistance, and all I get is form letter replies in email that my case is closed, and to REQUEST A PHONE CALL. 


XX/XX/XXXX I received a Robinhood email directing me to unlink and telling my bank account to authorize access to my account. I did so immediately. Nothing changed. 

Tried the take action button which appears every time I log on. I was taken toREQUEST A PHONE CALL ( AGAIN!!! ) I have attempted nearly every day since XX/XX/XXXX to take action. I wait wait wait and no call ever comes. 

I am attaching several files/screenshots which will hopefully help to clarify and emphasize the problems and hurdles Robinhood keeps giving me regarding this issue. I have PLENTY more, too much to count or include here without initiating confusion. 
If you need ANYTHING, please let me know. 

Thank you XXXX

Company response to consumer: Closed with explanation