Consumer complaint received 2024-03-20 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I had a chase private clients account with the family heritage money and needed to distribute equally with my XXXX sisters. Open a CD account with the intention of not touching or using the money right before the pandemic. I did not know until I received information about my accounts and CD accounts detailing multiple invoices and bills from credit card companies. 

XX/XX/XXXX started to receive invoices. XXXX XXXX XXXX XXXX for {$600.00}. XXXX XXXX XXXX XXXX XXXX XXXX {$410000.00}. + {$220000.00}. I received XXXX to XXXX packages from XXXX with multiple checks on my address with my name and different people 's name on the check. ( XXXX ) XXXX XXXX XXXX for {$13000.00}. same thing Chase private clients account drained day by day and the Chase freedom credit card was sent to my address with new names of card holders. I came to know my information has been compromised.

I went to the branch and spoke to a branch manager and showed him all the information I had. He gave me a statement from XXXX to XXXX and told me to recognize unfamiliar charges and bring them back to the branch. It took me a while and I finished the work and took it back to him. He called Customer service and gave them the information about my account and then I started to submit a claim from XXXX to XXXX over the phone at the branch. I was told by the representative submit all the paperwork and documents that I had. I never heard anything from them. I did my level best and I tried to speak to each and every one from all departments, but nothing helped. I started to call Chase from XXXX to XXXX XXXX. Nothing seems to be working and the pressure was getting more and more on me by not having a rent on my hand not even a XXXX  with me to spend. ON XXXX I call Chase Bank and told the representative I have been submitting the paperwork and calling back and forth since XXXX nothing helped from chase plus my credit score is getting down From Chase Freedom Credit Card And other credit cards that I had. so, XXXX XXXX XXXX XXXX please fix this issue otherwise I'm going to XXXX XXXX. In XXXX minutes, the police department and ambulances came and took me to the hospital. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX About getting legal help for the bank issue. 


My father is a XXXX retired US citizen, and my mother is XXXX. When the police came to my house my parents were shocked and my Parents are XXXX XXXX  by this incident. They did not sleep the entire night. And when I came in the morning, they both cried and became so sensitive until today. In my entire history I have never made any late payment or missed any payment. From last few months I have not been able to pay the minimum balance until I get cleared or get mine money back. 

I am attaching A copy of invoices that I received from credit cards and different companies. And a picture of packages I have received which has the multiple checks inside. Whatever I had I am providing you a victom of Identity theft and compromised banks information of being a victim of identity theft and accounts compromised and Fraudulent Scrutinized payments of my accounts.

Company response to consumer: Closed with monetary relief