Consumer complaint received 2022-01-21 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Law Offices of Robert A. Schuerger Co., LPA
State: OH

Complaint narrative:
My money was intercepted in the amount of {$1000.00} on XX/XX/XXXX for an alleged account they said I owed prior to XXXX. Further, XXXX XXXX XXXX refuses to send all documentation regarding this as he said he didn't have it. His excuse is unreasonable and confusing for me to understand. If this debt is over 10 years old, as he suggest it is, then I assume they would have a copy of all of the documents signed by me and the original creditor. This information also should include any calculations of all charges and/or excessive fees. I am positive this exist because XXXX XXXX said I owed this amount back in XXXX which I NEVER received money in that amount or signed for it. 

On XX/XX/XXXX was the first time I received correspondence from this collector. Therefore, I can not understand how and why they took all of that money. Further, I told XXXX XXXX, over the phone, I became XXXX XXXX XXXX back during the time when I attended college at the University XXXX XXXX. 

{ { { { THIS WAS THE LETTER I SENT TO THE DEBT COLLECTOR prior to them intercepting my money for this large amount } } } Schuerger Law Group XX/XX/XXXX XXXX XXXX XXXX XXXX, OH XXXX IN RE : Alleged amount owed : {$1300.00} Dear Schuerger Law Group, This written communication is in direct reference to your collection letter dated XXXX XXXX. Your letter suggests I owe for an alleged account owed to the State of XXXX and University XXXX XXXX. The purpose of this response letter will address the above referenced amount of {$1300.00}. In concerns with the University XXXX XXXX has been settled via the Department of Education and its student loan forgiveness program. Once your firm has assigned an attorney it is advised to review this lack of attention to detail. This debacle has been reviewed and closed almost 10 years ago. Continuing this germane issue as well as this irrelevant storyline is in need to be finalized. If failure to do so does not take place ; then I shall take it upon myself to take action against all responsible parties. Please take particular notice these student loan matters have been resolved since XX/XX/XXXX. Via the Department of Education all programs were waived concerning XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX and any other Direct Student Loans at issue. At that time, it took years to untangle their mismanagement yet I was successful. It appears they didnt rectify their self-created err. 
It is strongly suggested for your staff to check into this accounts particulars. It appears someone on your side or your client was not fully informed of this issue. Thus decisions need to be made on your part. Simply make phone calls and request the documents be sent for proof of settlement or waiver to the account mentioned above from all of the departments I indicated. I will not engage again and submit information for an account I do not owe. If necessary, I will take legal action. 
As of this moment, I consider this matter closed and settled. Therefore, I am hereby placing the Schuerger Law Group on notice. Should I become a part of this settled account on XX/XX/XXXX, I will force profound and formative steps to address this issue of the past. 

Sincerely, XXXX XXXX XXXX, XXXX.

Company response to consumer: Closed with explanation