Consumer complaint received 2024-11-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
Subject : Complaint Regarding CFPB 's Failure to Enforce FCRA Subsection 605B and 15 U.S.C. 1681c-2 Against XXXX XXXX Experian, and XXXX Dear Consumer Financial Protection Bureau , I am writing to formally express my concern and dissatisfaction with the CFPB 's apparent failure to enforce the Fair Credit Reporting Act ( FCRA ), specifically Subsection 605B ( 15 U.S.C. 1681c-2 ), against the three major credit reporting agenciesXXXX, Experian, and XXXX. 

Under the FCRA, Subsection 605B provides clear legal protections for consumers who are victims of identity theft, including the requirement for consumer reporting agencies to block the reporting of information resulting from identity theft within four business days of receiving proper documentation and a consumers request. Despite these requirements, there is substantial evidence suggesting that XXXX, Experian, and XXXX routinely fail to comply with these obligations, leaving consumers vulnerable to further harm. 

As a federal agency tasked with protecting consumers from abusive financial practices, it is the CFPBs responsibility to ensure that credit reporting agencies operate in compliance with federal laws, including the FCRA. The failure to enforce these provisions not only undermines the rights of consumers but also erodes public confidence in the CFPBs ability to fulfill its mission. 
Specifically, I would like the CFPB to address the following concerns : 1 ) Non-Compliance by Credit Reporting Agencies : XXXX, Experian, and XXXX often ignore or delay the mandated process for blocking fraudulent information, in direct violation of FCRA Subsection 605B.

2 ) Lack of Effective Oversight and Enforcement : The CFPB appears to have failed in holding these credit reporting agencies accountable for their non-compliance, despite the documented evidence and consumer complaints filed over the years.

3 ) Consumer Harm : The ongoing lack of enforcement has resulted in significant harm to consumers, including damaged credit scores, financial losses, and emotional distress.

I urge the CFPB to take immediate action to investigate these violations and to enforce the provisions of Subsection 605B of the FCRA against XXXX, Experian, and XXXX. Furthermore, I request that the CFPB provide transparency regarding the steps it has takenor plans to taketo ensure compliance with this crucial consumer protection law. 

Consumers rely on the CFPB to act as a watchdog against unfair and abusive practices in the financial industry. Your prompt attention to this matter is essential to restoring trust and ensuring that the rights of consumers are upheld. 

Thank you for your time and attention to this critical issue. I look forward to your response and any updates regarding this matter. 

Sincerely, Without prejudice. Without recourse /s/ by : XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation