Consumer complaint received 2025-07-08 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: TRANSWORLD SYSTEMS INC
State: FL

Complaint narrative:
I moved out of XXXX XXXX XXXX in XX/XX/XXXX. No notification was sent via email or mail until XX/XX/XXXX. In XXXX, I received an email notifying me that my balance was {$0.00}. Later in XX/XX/XXXX I was then notified by XXXX XXXXXXXX XXXX  parent company, XXXX XXXX XXXX, that I owed a balance of {$160.00} in move out fees. Upon being notified of this I immediately reached out to both XXXX XXXXXXXX and to XXXX XXXX XXXX to express my confusion and desire to dispute these charges. 

In my initial communications with both companies I was told that only XXXX XXXXXXXX could resolve the dispute. Later, however, I was told that only XXXX XXXX XXXX could resolve the dispute. In XXXX, after sending constant communications to both XXXX XXXX XXXX XXXX XXXX XXXX, I was finally contacted by a representative of XXXX XXXX XXXX who told me that my dispute was on file and that they were awaiting the response from XXXX XXXXXXXX. I was told that could take up to three business weeks. 

At the start of XXXX, when I had still not yet heard anything, I reached back out to XXXX XXXX XXXX to ask about my case and they replied with the same answer about waiting for a response from XXXX XXXXXXXX. I then left the country for a semester abroad from XXXX XXXX. Upon my arrival I visited XXXX XXXXXXXX XXXX office, on XX/XX/XXXX, to inquire about my dispute. During that meeting the office claimed that I failed to give them a forwarding address, and that they had sent my letter to my apartment. They also claimed that they had sent the email with the statement notification to both myself and my guarantor. In response to this claim I asked if they could produce either the form I had filled out upon my move out or the email that they claimed to have sent me in XX/XX/XXXX. They replied that they would need about a week to look for the form but that they had the email. After a week, I contacted them again and they told me that they were not able to find the form, and in a second follow up meeting on XX/XX/XXXX, they also backtracked on their claim to have sent out an email to either my guarantor or myself, realizing that while their statement dated to XXXX first they did not have the email. I asked management if they could cancel the collections on their end, however, management replied that they would need XXXX XXXX XXXX to cancel the collections. I was told that I could expect a response by XX/XX/XXXX. I followed up with XXXX XXXXXXXX by email on XX/XX/XXXX, hoping to get written confirmation of our meetings, however I never received a response from their office. MoreoverXXXX XXXX XXXXXXXX failed to follow up with me when I called them on XX/XX/XXXX, and failed to follow up with me when I called them on the following Monday. I then followed up by email on XX/XX/XXXX asking to receive written confirmation of our previous meeting and asking for any notifications from XXXX XXXX XXXX. I informed them that I had been called by the collections agency and warned that if this debt was not paid by the end of the month that additional fees would be added and my credit score would drop.

Company response to consumer: Closed with explanation