Consumer complaint received 2026-05-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: NOVA Financial Holding Company, LLC
State: CO

Complaint narrative:
Borrower : XXXX XXXX Loan Number : XXXX Servicer complained about : NOVA Home Loans Property Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CO XXXX Factual Background On XX/XX/year>, I submitted a written request to NOVA Home Loans for a XXXX XXXX Payment Deferral My letter explicitly stated : - My short-term financial hardship was resolved. - I would resume my original contractual monthly payment beginning XX/XX/year>. - I did not need a payment reduction or loan modification. - I could not reinstate the loan in a lump sum. On XX/XX/year>, XXXX assigned Single Point of Contact ( Ally Team member XXXX XXXX ) confirmed my application was submitted to underwriting on XXXX XXXX. On XX/XX/year>, XXXX completed underwriting and submitted the file to XXXX XXXX. XXXX XXXX confirmed that no additional paperwork was required only a verbal acceptance of terms. On XX/XX/year> XXXX days after my application I submitted a RESPA XXXXday demand letter because XXXX had issued no determination. On XX/XX/year>, XXXX responded ( letter attached ). XXXX claimed : - That my XX/XX/XXXX correspondence clarified that the hardship had been resolved as if this were new information. - That my loan would now be transfer to XXXX XXXX effective XX/XX/year>. - That XXXX can not issue a final determination prior to transfer. On XX/XX/year>, I confirmed I have received no written notification of this transfer from NOVA Home Loans. Violation XXXX Failure to Evaluate Loss Mitigation Application ( XXXX XXXX XXXX ) My complete application was received on XX/XX/year>. The XXXX deadline was XX/XX/year>. As of today ( XX/XX/year> ), XXXX has issued no approval, no denial, and no written determination. XXXX claim that my XX/XX/XXXX letter contained new information about my hardship status is false. My XX/XX/XXXX letter already stated, verbatim : I have experienced a short-term financial hardship that is now resolved. XXXX is using my XXXX demand letter as a pretext to delay until after the XX/XX/XXXX transfer. Violation XXXX Failure to Provide XXXX Transfer Notice ( 12 U.S.C. 2605 ( b ) ( 2 ) ( A ) ) Under XXXX, when servicing is transferred, the transferring servicer must provide written notice to the borrower not less than XXXX days before the effective date of the transfer. On XX/XX/year>, I discovered through XXXXXXXX XXXX response to my CFPB complaint that my loan servicing is being transferred to XXXX XXXX effective XX/XX/year>. Learning about the transfer for the first time by reading their response to the CFPB is not proper notice. The effective date of transfer to XXXX XXXX is XX/XX/year>. The deadline for XXXX to provide written notice was XX/XX/year>. I have received no written notice of this transfer from XXXX. None of the statutory exceptions to the XXXX rule ( servicer bankruptcy, FDIC receivership, termination for cause ) apply to NOVA Home Loans. Why This Matters Together XXXX is attempting to transfer my loan without proper notice and without issuing a legally required loss mitigation determination. By failing to notify me 15 days in advance, XXXX has deprived me of the opportunity to understand my payment obligations, challenge the transfer, or prepare for Cornerstones evaluation of my Payment Deferral request. This is not a technical error it is a deliberate failure to comply with XXXX independent, fundamental XXXX requirements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation