Consumer complaint received 2025-07-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TN

Complaint narrative:
On XX/XX/XXXX, I made a check deposit via the teller in the amount of {$32000.00}. I specifically asked the teller when would the funds be available before agreeing to deposit the check, or if I needed to take the check to my other bank. She ran the check through and told me that {$270.00} would be available the next business day, {$6400.00} would be available on XX/XX/XXXX, and the remaining {$25000.00} would be available on XX/XX/XXXX. I agreed to deposit the check, and the teller gave me the receipt. 

I waited a few days and checked my account balance only to find none of the deposit had cleared the bank. I saw the hold said XX/XX/XXXX. I called customer service and was told the bank has a right to place an extended hold on the deposit. ( Something I was not made aware of because I am not a lawyer and do not read the fine print. I feel like this is something the teller should have told me when I was insistent that some of the money had to be available by XXXX because I was just returning to work after being out since XX/XX/XXXX due to an automobile accident and had a pressing need as I have not received an income for nearly XXXX months. ) Upon doing some research, I learned about the Expedited Funds Availability Act. XXXX thing that stuck out to me was that I was to be notified within XXXX hours if an extended hold was placed and for what reasonable cause the bank had to place that hold. 

After banking with Bank of America for over XXXX years, never having presented them with any fraudulent or questionable tender, this was not a reasonable hold. 

Also, I placed a call to my lawyer 's office, and their accounting department assured me the check had cleared on XX/XX/XXXX. 

I went into the branch on XX/XX/XXXX with the same complaint, and after speaking with XXXX ladies at the intake desk, the branch manager came over to hear my issue. He took my DL and Debit Card, and left for a few minutes to the back behind the teller counter. Upon returning, he told me he had tried to call the local branch of the issuing bank, but they were already closed. He also told me he expedited the issue and would try to get the check released for me by this morning, XX/XX/XXXX, and would subsequently give me a call. 

I waited until about XXXX, and attempted to call the branch, but I kept getting looped back to the prompt to reach the main customer service. I finally reached out to customer service via the mobile app to, again, explain to them the issue and the potential resolution I was given by the local branch manager. 

I just kept getting told that I would have to wait until XX/XX/XXXX for the check to clear. I explained to the representative that I was never given notice that I would have this extended hold. I explained to them that since my accident case was settled that the insurance company is no longer paying for my rental car and without release of a small portion ( {$200.00} ) the rental car company could possibly put me on the Do Not Rent list or worst, call the police. They had already given me XXXX extra days. The agent replied, " Well, I am taking taxis and Ubers ; so I know what it's like to be without a car. You're not the only XXXX without a car, '' in a very sarcastic tone. I asked to speak to a manager or someone who has the authority to release a small portion of the funds. After repeating the request XXXX times, I was transferred to someone who identified himself as a supervisor and who equally as sarcastic and unhelpful. 

Meanwhile, I am receiving calls from my rental car company ; so I have to call someone to possible take off work to meet me at the rental car company, take off work early myself after being out of work for over XXXX months, and then be without transportation until I can get a rental car again. Also, I have a returned check for my life insurance after I assured them they could take the money out of my account on a certain date based upon the information I received initially.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation