Consumer complaint received 2025-06-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX XXXX XX/XX/XXXX To Whom It May Concern, Subject : Formal Complaint Regarding Fraudulent Auto Financing and XXXX XXXX XXXX XXXX XXXX XXXX Capital One Auto Finance I am writing to file a formal complaint against XXXX XXXX XXXX XXXX and Capital One Auto Finance regarding my recent vehicle purchase and financing experience, which I believe involves misrepresentation, fraud, and deceptive practices. 

Summary of Events : On XX/XX/XXXX, I made a {$2500.00} down payment to XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX. Prior to this, on XX/XX/XXXX, I was asked to sign several documents electronically. However, no full contract was provided to me on either date. 

I was told by salesperson XXXX XXXX that XXXX was contributing a {$4000.00} credit toward my down payment. I later received a notice from the IRS stating that I had authorized the use of my next year 's tax credit as part of the down payment. I was not properly informed of this arrangement and did not knowingly authorize it. 

I was also told that only {$1000.00} was required as a down payment, but I contributed {$2500.00} to lower my monthly payment. I was assured the monthly payment would be {$380.00}, but it was raised to {$430.00} due to added warranty products and GAP coverage. I was not shown how these figures were calculated or given a hard copy of any agreement. 

On XX/XX/XXXX, when I picked up the vehicle, neither XXXX XXXX nor finance manager XXXX XXXX were present. The sales manager processed my payment, and a sales associate handed me the keys. Again, no hard copies were provided at that time. 

Within two days, the vehicle began malfunctioning : Infotainment system cuts off randomly. 

Key fobs malfunctioning ; only one was working initially. 

Brake issues, including squeaking and going to the floor. 

Radio volume fluctuating erratically. 

When I contacted XXXX, he brushed off my concerns, saying " things happen with electric vehicles. '' Repair & Warranty Issues : In early XXXX, I returned the vehicle to the dealership. I was told the keys had never been programmed. They were programmed on that visit. 

I continued to experience issues and was told by an employee named XXXX that a loaner vehicle would be provided on my next visit. On XX/XX/XXXX, I returned but was not provided with a loaner, and I was forced to rent a vehicle from XXXX at my own cost. 

My warranty through XXXX should reimburse rental expenses, but XXXX never confirmed with XXXX that my vehicle was in for repairs. As a result, I was only approved for 2 days ' reimbursement, not the full week I needed the rental. 

Communications : I sent certified letters to XXXX XXXX XXXX and Capital One Auto Finance. I have not received any response. 

I was contacted via email by XXXX XXXX, who stated he could provide a hard copy of my contract. However, he has failed to do so despite multiple follow-ups. 

XXXX stated I needed to physically come in to receive the hard copy, which I attempted. XXXX never came out of his office, and XXXX was not present. Instead, XXXX XXXX sent me a link to an online portal with the contract documents. 

My Position : Due to the following, I believe this contract is fraudulent and unenforceable : Misrepresentation of down payment and use of tax credit without proper disclosure. 

Failure to provide complete contract documentation at the time of sale. 

Addition of warranty and GAP products without proper explanation or breakdown of costs. 

Serious vehicle defects within days of purchase. 

Lack of response to certified correspondence and avoidance by dealership employees. 

Failure by the dealership to facilitate proper warranty reimbursement for rental costs. 

I have not made any payments on this vehicle. The first payment was due XX/XX/XXXX. I do not intend to pay until this matter is fully resolved, as I do not believe I should be financially responsible under a contract that I believe was executed in bad faith. 

Requested Resolution : Immediate cancellation or rescission of the sales and finance contract. 

Full refund of the {$2500.00} down payment. 

Reimbursement of all rental car expenses. 

Compensation for time, stress, and inconvenience. 

Please consider this a formal notice of dispute. I am prepared to escalate this to the Arizona Attorney General, Consumer Financial Protection Bureau, and, if necessary, pursue legal action in civil court. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, AZ XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation