Consumer complaint received 2024-08-01 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
IMMEDIATE ACTION DEMANDED : Formal Complaint Against XXXX and Chase Bank for Facilitating Fraudulent Transactions I am writing to demand immediate action and redress regarding a series of fraudulent transactions facilitated by XXXX and Chase Bank, which have resulted in significant financial losses. Despite my prompt reporting of these fraudulent activities, Chase Bank has dismissed my claims on the basis that the transactions were " authorized. '' This response is wholly inadequate and represents a failure to protect my consumer rights under federal law. 

Details of Fraudulent Transactions : XX/XX/XXXX : {$2500.00} XX/XX/XXXX : {$5000.00} XX/XX/XXXX : {$600.00} These transactions were executed via XXXX from my Chase business account. Despite my compliance with all necessary protocols to report these transactions as fraudulent, Chase Bank has neglected its duty to protect my assets and uphold my rights as a consumer. 

Violation of Federal Laws : The actions of XXXX and Chase Bank are in direct violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E, which mandate consumer protection against unauthorized and fraudulent electronic fund transfers. Specifically : EFTA Section 907 ( a ) : Prohibits unauthorized electronic fund transfers. 
Regulation E, Section 1005.11 : Requires financial institutions to investigate and resolve errors, including unauthorized transactions, within specified timeframes. 

The blatant disregard for these legal protections by both XXXX and Chase Bank necessitates immediate rectification and accountability. 

Demands for Resolution : Comprehensive Investigation : A thorough and immediate investigation into the fraudulent transactions and the practices of XXXX and Chase Bank that facilitated this fraud. 
Reversal of Fraudulent Transactions : Immediate restitution of the {$8100.00} lost due to these fraudulent transactions. 

Enhanced Security Measures : Implementation of robust security protocols to prevent similar incidents in the future. 

Legal Accountability : Pursuit of punitive measures against XXXX and Chase Bank for their failure to adhere to federal laws protecting consumers against fraud. 

Supporting Documentation : Enclosed are screenshots of communications and other relevant documentation evidencing the fraudulent nature of these transactions. 

Conclusion : The negligence demonstrated by XXXX and Chase Bank in handling this matter is egregious and warrants immediate and decisive action. I expect the Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency to uphold their mandate to protect consumers by taking swift and effective action to address this issue. Additionally, I ask for provisional credit to be considered during the investigation period, as outlined under Regulation E, to ensure that I can meet my ongoing financial commitments. 

I am prepared to provide further documentation and testimony as necessary to ensure justice is served and my financial losses are fully recovered.

Company response to consumer: Closed with explanation