Consumer complaint received 2024-03-02 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Hi there, I hope you can help me get my money back with a fair way. 
My name is XXXX XXXX XXXX XXXX. 
I have a trouble with chase fraud department. They did not do my dispute seriously. 
I saw there are so many transactions that from XXXX XXXX on my chase bank statement that I was not authorized. I have never provided XXXX XXXX my account number at all. 
I dont know why they charged me so many money ( more than 10 transactions /about total XXXX XXXX XXXX ). but chase bank did not call me or text me. Never got any text message on my phone regarding this. Even email me to alerts me about that. 
Last 2 week ago when I go to my chase bank statement, I realized that XXXX XXXX took total XXXX XXXX XXXX  out of my account. And some transactions that XXXX XXXX put into my account about {$4600.00} .I did not authorized all that transactions. 
I did call chase fraud department right a way when I saw all unauthorized transactions. 
I filed the fraud claim dispute the first time in XX/XX/2024 But at that time, the guy in customer services did not guide me to filed the dispute about the credit {$4600.00} that XXXX XXXX put into my checking account. 
He only help me filed the dispute about the debited that XXXX XXXX took out {$65.00} tXXXX XXXX from my checking account. 
At that time, I did not file the dispute about the incorrect credit that XXXX XXXX or whoever put into my checking account. ( {$4600.00} ) XX/XX/2024 I received a letter from chase fraud department said that my claim is finished because they see XXXX XXXX credit money into my account. They stated that I provided that information and was authorized XXXX XXXX to withdraw money from my account. That is not right. Its incorrect .I did not know what is that company. I dont do any business with XXXX XXXX. How can I provided them my bank information. I was not authorized all that transactions from XXXX XXXX. 

I called in again on XX/XX/2024 and the guys in customer service told me to dispute the credit that XXXX XXXX put into my account. Thats right. I agree because I dont do any business with that company ( XXXX XXXX ) so I dont know why they credit {$4600.00} to my account. I did file the dispute and after that chase took {$4600.00} out of my account to whoever I dont know. But chase debited that {$4600.00} to the scam ( XXXX XXXX ). 

After that ,2 days later chase did not do any investigation or dispute on the money I lost {$65.00} XXXX came out of my checking account that I was not authorized. Scam or XXXX XXXX took it. Chase did not do the research or any investigation on my claim. I am so hopeless. 

Only in 2 days I receive 1 more letter on XX/XX/2024 from chase. Denied again. 
They said the same thing that it was authorized and information was provided by me. And they closed my fraud claim second time without any reason and investigation. Chase did not care about customer lost money at all. What did they do in 2 days and make a decision about my claim. They did not provide me any reasons Please help me do serious investigation about this matter please. I work so hard to earn money. Please be fair and help me get my money back please! Why chase took out {$4600.00} from my account to the scam and did not do any investigation on my {$65.00} XXXX dollars that scam took out my account? 
Please help me! 
I am at the hospital now because of this lost. I have to work 3 years for this amount of money!

Company response to consumer: Closed with explanation