Consumer complaint received 2025-07-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
The terms were : XXXX {$500.00} within XXXX  days : You must make a qualifying direct deposit of {$500.00} or more within XXXX  days of account opening. Qualifying deposits are regular, periodic payments, such as payroll, pension, or government payments. 

When I called to check the status of the promotion it was confirmed by XXXX XXXX ( see notes below for XXXX ) that the eligible deposits were made within the required XXXX timeframe and funds would be deposited into my XXXX  account after the initial XXXX  days from opening the account has passed. After the XXXX  days passed and I still had not received the {$400.00} I'm calling XXXX and they now tell me the deposits were not eligible. I have called in MANY times to check the status and everytime I get a different answer. If the supervisors there are confused about what is eligible and what is not, how are the customers supposed to know? 

Points of XXXX ( in order of date contacted ) XXXX * I spent about XXXX minutes on the phone with XXXX, who had asked a colleague to be a second set of eyes to ensure she was providing me with the correct information. She then told me that my deposits DID qualify and that the last deposit I had made at that point qualified me for the {$400.00} bonus. 
XXXX * XXXX transferred me to XXXX XXXX XXXX  Supervisor * Told me that she knows someone in the promotional department and that she would reach out to them directly and get back to me within XXXX  days XXXX- Minnesota XX/XX/year> XXXX Filed a complaint and left a message with XXXX that XXXX have been waiting for her call back all week. 
XXXX Minnesota XX/XX/year> * Also filed a complaint and left a message with XXXX XXXX I have been waiting for her call back all week. 

XXXX Final Complaint XX/XX/year> made with XXXX On XXXX XXXX FINALLY called me back to let me know they were not depositing the funds into my account because the deposits we're not eligible because he did not come in the correct way, Even though I was reassured by XXXX and another supervisor that everything was fine and the money would be deposited after the XXXX  days had passed. I believe XXXX should have to be held accountable for the information that they gave me that led to this issue! If I had been given the correct information, I could have fixed the problem but instead I was told to wait until after the XXXX days had passed to receive the money puts me outside of the depositing time for eligibility. I've done everything I can to stay on top of this and I've called many times. I have not received XXXX call from XXXX other than the last call that I got from XXXX telling me they were not going to honor the promotion. Again, if it's that confusing for the supervisors that work for the bank the how is a customer supposed to know, and secondly why would they not make an exception when I clearly deposited the correct amount of money and the only reason that I didn't fix it is because I was told by their management that I was fine! 

Thank you for listening!

Company response to consumer: Closed with explanation