Consumer complaint received 2024-12-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: PENTAGON FEDERAL CREDIT UNION
State: KS

Complaint narrative:
Ex-wife opened a PenFed individual account at some point in XXXX. We separated in XXXX, divorced in XX/XX/XXXX. I learned I had a card on that account in XXXX. I called an spoke with PenFed. They attempted to have them remove my name from the account, and remove my card. I had to do this four times, before finally they completed it - and had me speak with their card security division. 

In XX/XX/XXXX I learned that my ex-wife ran up a bill on that account and by XXXX it was maxed at {$5100.00}. She also declared bankruptcy. They reported this account for the first time on my credit report in XXXX, as delinquent and charged off ( see attached letter ). This is how I learned I was still on the account. 

I raised the issue in a dispute, and a letter was mailed to me stating they would remove it. It was removed from XXXX, but none of the others. Upon attempting to get it removed from the other credit agencies- they came back and denied it. 

I have been a customer of PenFed for 15 years. This account NEVER showed up in my web portal alongside my other accounts. I have had countless car loans, checking and savings, and also my own credit card with them. Yet - somehow they allow my name to be attached to an account, and make XXXX  effort to get in touch with me prior to crushing my credit. 

They are leaving me no choice other than legal action if this isn't resolved. I recently bought a $ XXXX home, and my interest rate was 1 % higher than it needed to be because my score on XXXX was below XXXX. This is a massive difference in annual interest- and is a direct result of PenFed 's negligence in this matter. 

You can review my disputes with XXXX, XXXX and XXXX in this manner. I believe I have XXXX or XXXX with each since I learned of this issue in XXXX. 

Timeline : XX/XX/XXXX- XXXX XXXX ( ex-wife ) opens PenFed account, on her own. 

XX/XX/XXXX- We separate, my PenFed app, web portal has no record of her account. 

XX/XX/XXXX- Divorce finalized. 

Early XXXX - a card was mailed to my address at XXXXXXXX XXXX XXXX XXXXXXXX, KS XXXX with her name, and one with my name. I immediately called. I was assured I wasn't on her account and it was an error. This process took months to resolve as explained above. There should be voice recordings from my number with PenFed ( XXXX ) XXXX. 

XX/XX/XXXX- XXXX XXXX account at PenFed ending XXXX shows up on my credit report as " XXXX XXXX ''. I was notified via credit monitoring alert - score dropped XXXX points. This is the first time it appeared on my credit. It has been delinquent since XXXX. ( see attached ) XX/XX/XXXX- XXXX XXXX spoke to PenFed after an email dispute. Case number XXXX. Agent also called me, and assured they handled the matter. I received a letter stating it was resolved from XXXX XXXX on XX/XX/XXXX XX/XX/XXXX : It hadn't been handled, and we were refinancing. I opened a new case number. They refused to look into because it was a " duplicate ''. However it was never resolved with reporting agencies other than XXXX ( which is still fine ) XX/XX/XXXX - present : too many calls, too many emails, too many disputes to list - but needless to say - PenFed has not been reasonable, and they have been inconsistent and negligent in their handling of this matter. 

It is worth noting, I am XXXX XXXX XXXX with otherwise perfect credit. No late payments. I am a high-income earner, and would have easily have come up with an arrangement with them. However - once again- they failed to reach out during the time, and somehow my social was attached to this account in question, causing harm financially for me. 

Lastly, they keep reporting it over and over again - and just hit again - lower my score even more. It originally was to fall off in XXXX, but keeps exending, likely because they keep changing the Charge Off date.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief