Consumer complaint received 2020-10-15 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
This is about a credit card that was issued through my financial banking institution ( SunTrust Bank ). I was granted a credit amount of {$6200.00} and never used the card. The account was open for about 9  months. I filed a chapter XXXX bankruptcy petition on XX/XX/XXXX and Suntrust Bank was not listed on my Schedule F or Creditors Matrix. I was explained by the bankruptcy specialist at Sun Trust that it is  protocol for them to close my account. I had no issue with this as many of my other creditors did the same except they closed it as paid as long as the account was at a XXXX balance when they received notice of the petition. The issue I am having with SunTrust is that they are reporting inaccurately because they have a bankruptcy tag they are refusing to remove which is why it is being reported that my account with them which was at a XXXX  balance is being reported as being discharged through bankruptcy. I had no debt with them to be discharged. In addition to them updating each month that I am late on all three credit reports. They update each month I am late but fix the previous month to say I am not late but for an entire month it shows I am late until the next reporting date comes in. I have tried to get them to provide me  with a XXXX  balance letter which is what the credit bureaus say is sufficient evidence to have the credit file updated or deleted from derogatory reporting. Whenever there is an investigation SunTrust says they are reporting accurately because the bankruptcy tag is  flagged on my account and they are refusing to give me a XXXX balance letter so that I may dispute this with the credit agencies on my own. This has caused considerable hardship as this account was in good standing and they have made it seem like they were discharged of my debt with  them and they continue to damage my good credit history by saying I am late each month on a account that they decided to close. They only want to offer credit statements which would reflect there were no activity of charges because i never used the card and the full credit amount was the same amount still available when I filed my petition with the court. Other banking and credit card institutions have removed the bankruptcy tag or provided a XXXX  balance letter to rectify this issue on their end. SunTrust Bank continues to say they can not. I don't believe its fair of them to ruin my credit reputation and report inaccurately the status of my account at closing when they were never affected or asked by the court petition to grant relief of debt to them. They have already acknowledge that I had a XXXX  balance and that the  card had no activity on it for the 9 months the account was open. 

I am also having the same issue with XXXX XXXX  XXXX. The account had no activity since XX/XX/XXXX and was at a XXXX balance when account was closed by the credit grantor. They keep reporting they are discharged through bankrutcy when they were not. I requested a zero balance letter from them as well and they keep denying to send it although they verified account had no activity since  XX/XX/XXXX and was at a XXXX  balance. I would like them to send the letter so I can present to credit agency to have them removed like XXXX did who is also under this same bank. XXXX saw I was at XXXX balance and updated the account as paid/closed and I am wishing XXXX to do the same as they are both under XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation