Consumer complaint received 2025-02-07 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: CARD Corporation
State: PA

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I have sent two lengthy emaIls and AT LEAST seven calls regarding charges to my and my husband 's account. On XX/XX/XXXX, we deposited {$350.00} to our pre-paid card. On XX/XX/XXXX, I attempted to do a purchase using XXXX ( The card was saved to the wallet ) and got declined, even though the purchase was much less than our deposit. I then realized that I could not find the card. I logged into the account and saw that there were XXXX transactions that we did not recognize that wiped out our account balance. I called to dispute the transactions and then called later to follow up to learn that the dispute was closed unfounded. I called the " XXXX '' number listed next to the transactions ( see below ) to see if they could tell me what the charges were for only to learn that they had no information on me including our name, address, or e-mail addresses. We did not make these transactions. If further research was done with the company in question, it would have been determined that they were invalid charges. As was told to the Customer Service Rep that i spoke to, I did not have the card in my possession at the time of these transactions. I had already called for a new card the night of my deposit as I lost the card. We want to reiterate that card was not in our possession and we did not make these transactions. I feel it's sad because I loved using this card to pay for random charges and to have it separate from my bank account which is attached to my SS disability. {$350.00} is a lot to me ( or anyone these days ) as I'm on a limited income. Thanks for looking into this matter again and hopefully coming to the conclusion that these were not my transactionsXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

A complaint was filed and the company responded with incorrect information. I called the number listed - again - and they told me to re-submit the information, which as of the last phone call to them they already have. 

Company 's Response The complaint was submitted by the accountholders spouse. We are unable to provide any account information to a third party. The owner of the account will need to contact us directly at ( XXXX ) XXXX. 

Feedback provided on XX/XX/XXXX Your feedback The companys response addressed all of my issues No I understand the companys response to my complaint Yes The company did what they said they would do with my complaint No ADDITIONAL COMMENTS Although my wife originally sent the requests for reimbursement, when I called and inquired about the lost funds and they explained that the request would need to be submitted by me and not my wife - and also instructions to send a fax or e-mail,. I then took the reference number and typed a letter which they suggested to be signed and notarized. I e-mailed it to them myself. Not from my wife 's e-mail, but mine ( XXXX ). That is the e-mail associated with this account. They have received XXXX e-mails directly from me along with the notarized letter. I have also called them directly and have gotten nowhere. Can we please re-inquire in this regard. I really would like to put this to bed and get refunded the amount that I am due. Thank you. I have a new card which I can not use since there is no more money in there.

Company response to consumer: Closed with explanation