Consumer complaint received 2024-11-12 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Didn't receive terms that were advertised
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
This letter was sent to both addresses at the top and bottom and I have yet to receive a response. 
XXXX XXXX XXXX XXXX XXXX  Wells Fargo & Company XXXX XXXX XXXX or XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/year>, XX/XX/year> Dear XXXX XXXX, This is regarding my visit at Wells Fargo Bank, XXXX XXXX XXXX XXXX in XXXX NJ XXXX on XX/XX/year>. 

I sat with XXXX at the above branch between XXXX and XXXX : XXXXXXXX XXXX XXXX. My goal was to open a new checking account plus a new savings account adding both of my brothers as my beneficiary by way of an established Special Needs Trust ( SNT ). Adding my brothers as my beneficiaries by listing their name and social security would not be legal since the state of NJ deemed both as incapacitated. Once both Trusts were added under my new checking and savings account the shares would need to be listed by me at 50 % each for both Trusts for all of my accounts at Wells Fargo, I explained to XXXX. 

I had the full package of the trust for each of my brothers on hand and XXXX stated she would forward both to the Wells Fargo legal department and get back to me the following week. XXXX also repeated the above to me to make sure she understood and I said yes that is correct. 

On XX/XX/XXXX, by phone at XXXXXXXX XXXX XXXXXXXX advised me that Wells Fargo would not be able to assist me with setting up a SNT as a beneficiary under my account. At one point XXXX stated that the Wells Fargo system could only set up one SNT under my name at 100 % but then XXXX stated the bank would not be able to assist me and more or less we do not do this. 

It has been brought to my attention that banks do not like setting up a Trust or a SNT as a beneficiary since extra steps have to be taken. 

I am bringing this issue to the attention of the Board of Directors at Wells Fargo plus the CEO since this type of rejection could cause Wells Fargo Bank major problems. 

Your bank rejecting adding a SNT as a beneficiary to any account for a new client or an existing client is called DISCRIMINATION. 

This letter is written by me for anyone else who walks in the doors of Wells Fargo Bank with the proper Trust or SNT documentation. 

Just a note, it is obvious to me that your legal department is not composed of an attorney for if that were the case the attorney would have explained that discrimination would apply by telling the customer we will not honor this request or we do not do these type of add ons under beneficiary. Basically as of this letter Wells Fargo is stating adding a beneficiary can only be done for normal people If for some reason Wells Fargo feels discrimination would not or could not apply to the above please supply me with the case law that would cover your company and this letter will be void if you are correct Also I asked XXXX to send me their decision above by email and XXXX stated we do not send out emails. I am now asking the CEO, why is that? What was or is there to hide? 

Who is at fault for this inappropriate decision since I feel the issue is that Wells Fargo lacks interest in this service since the steps are not basic. Was Wells Fargo Bank Corporate already aware of these discriminatory decisions? How many times has this happened? 

Looking forward to a response by email, letter or a phone call. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX Cell XXXX XXXX XXXX EMAIL XXXX XXXX Wells Fargo Bank Board of Directors XX/XX/year> XXXX XXXX Wells Fargo XXXX XXXX XXXX XXXX Ca XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation