Consumer complaint received 2024-09-08 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rent Recovery Solutions
State: TX

Complaint narrative:
I was living at ; XXXX XXXX XXXX XXXX XXXX ; # XXXX, fir almost 6 years, About a year, and a half ago, I was experiencing the tenant above me constantly playing very loud music. At that time my lease was about to expire ; and the leasing office sent me a noticed to renew, I was not going to renew this lease ; However, I was sent a text by management, that if they lowered my lease amount, would I reconsider staying ; I replied back that I would, I also told them about the Loud music. I really did not know that it was the guy above for sure, but I was told that they would address it. A few months later, I noticed that the noise was starting only when the tenant upstairs came home from work, I called the leasing office, to inform them, that it was in fact the tenant above. Before they called me back, they call the guy upstairs to ask him if it was him, He told them no. They chose to believe him instead of me. A few mounts past, I was working ; However, I got laid off a my job, so I began to do some work at home. One evening, when the guy above me came home, the music began, I don't know was it was, I was watching television, I just decided to turn off my power for the television, and the music stopped ; I was shocked. So from then on, I started doing this everyday. I went to my cable company to let them know what was going on, and they suggested that I change boxes, So I did< several time. This did not work. I requested a that they send someone out to check if this guy was hacking into my cable, I was told that he was not ; I became more frighten ; All the while I was sending weekly information to the office of what was going on, they did nothing to try to investigate this issue ; I am XXXX XXXX XXXX, and live alone, I began to get stressed. I could not figure out what he was doing. Our unit were designed with the same layout. One night I came home ; I decided to test my electricity, so I tuned off my circuit breakers, I could hear upstairs in his unit that everything upstairs has also stopped. His unit had wood floors, and he was a heavy set guy, so I could also hear him walking around in his unit, and what part of the unit that he was in. When the breakers went off, I could hear him moving around in the one area, it sounded as if he was working on something. I was so scared that I called the police, and made and complaint, I was also sending management information about what was going on ; and instead of them trying to check out anything, they chose to try to find anything, and everything to complain about me. I started turning my breaker off before going to work, and coming home in the dark. Still management did nothing. the last thing that made me decide to leave was, one night I came home, I was so tired, I took my shower, fix something to eat, and went to bed, however, I noticed that my A.C. was not running, I always leave my air running ; this is Texas, and it is always hot here. I tried to turn the temperature down so that the A.C. would kick on, it did not ; so I changed the batteries, still nothing happen, I went to sleep, thinking that it would start back on it's own : About XXXX XXXX, I woke up after hearing the guy upstairs pacing the floor, when I noticed that I was sweating, I got up, went to look at the A.C ; it was at 85 degrees. I turned it on, and off. Nothing happened ; I call the emergency number for the office told them that, The guy upstairs had be tampering with my electricity, caused the A.C. to stop working. NO one called me back ; mean while I could hear him moving very fast in the exact same area, as if he was doing something, The A.C began to work. I made up my mind to move for my own safety. I was not safe living there at all.I was there for almost 6 years, nerve was late on my rent, never miss a payment.I did not want to move. I needed to be safe.

Company response to consumer: Closed with explanation