Consumer complaint received 2016-12-12 00:00:00
Product: Bank account or service — Other bank product/service
Issue: Deposits and withdrawals — 
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
regards to a recent matter I have encountered regarding Wells Fargo Bank. Quick summary : My name is XXXX, I am XXXX years old. My biological father lives in XXXX, XXXX. I met my biological father when I was XXXX. Due to my father missing out on my life and helping my mother financially he agreed to help My husband and I with the down payment of our first home. My father Has gone through with and International wire transfer of {$15000.00} XXXX. My father banks with XXXX bank in XXXX whom sent the money to Wells Fargo USA International wire transfer hub in XXXX as the Intermediary bank. The money was supposed to then be sent to my bank which is XXXX. ( XXXX bank & gt ; Wells Fargo & gt ; XXXX & gt ; My account ) Well, Wells Fargo accounts have a series of 7 digits, XXXX account have a series of 12 digits. 

Mistake # 1 : Wells Fargo Altered my account number by Deleting the first four digits of my account number ( which are XXXX XXXX ) Mistake # 2 : Wells Fargo Deposited the {$15000.00} into one of their own Wells Fargo member accounts using my account number for XXXX minus the first four XXXX at the beginning of my account number. 

I have been in contact with XXXX whom advised me there is nothing they can do. 

I have been working with Wells Fargo for the past two months in which they have advised me that " they are working on solving the matter. '' I would call and leave a message with the young woman helping me at the bank and she would not return my calls. On the third day I finally went in to the branch that has been working with me whom advised me that there is nothing they can do. Basically advising me that I am out of luck and sucks for me. 

I have contacted the Executive office of complaints for wells fargo whom advised me that it is XXXX problem and they hold no responsibility despite their TWO mistakes of taking ownership of our $ XXXX. 

Another note I may mention, The woman who 's account my $ XXXX was deposited into is aware of the matter, has been uncooperative with Wells Fargo in returning the funds. The woman has also now split up the $ XXXX into two separate accounts so Wells Fargo can not freeze her account. I asked Wells Fargo to freeze her account and they stated that they are unable to due to her account resulting in overdraft to which I replied who cares! 

Because this money is traveling from XXXX I am aware that it is on the Money Laundering list because it is over {$5000.00} So it is impossible for this money to get lost. 

another thing I should mention is that in these two months since my father wired the funds I have been in contact with Wells Fargo asking if the money has been seen or deposited into my account. They would say " no, we have n't seen any signs and do not know where the money is. '' It took a couple of weeks until I had to physically type and email instructing the young woman at the branch to search my account number minus the XXXX in their system and JUST CHECK to see if that account received my funds. ( Mind you I asked them this when this all happened and they advised me that it is IMPOSSIBLE for that mistake to happen due to my name, ssn, account number, routing number would not match up and the money would be returned to XXXX ) Obviously it happened and if I had not instructed them how to search Id be at square one. 

My father has already ordered two traces on the money and XXXX Bank has not had a response from Wells Fargo. 
When I called the office of executive complaints the woman advised me that my father needs to do a trace on the money and the money WILL be returned. I told her that my father had already done TWO traces and still nothing. so I asked her now what? and she just said " Do another trace '' I am well aware Wells Fargo is in a lot of hot water due to recent

Company response to consumer: Closed with explanation