Consumer complaint received 2025-01-07 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Texas Guaranteed
State: TX

Complaint narrative:
To Whom It May Concern, This letter serves as a formal demand for relief under the terms of the recent settlements involving XXXX and Trellis Company concerning student loan mismanagement, improper servicing practices, and consumer protection violations. 

In XXXX XXXX upon reviewing my credit report, I discovered that Trellis Company had charged off my student loans without prior notice or correspondence. At no point was I made aware that Trellis had acquired my loans from Navient Student Loans. To my knowledge, the loan was in forbearance and qualified for an income-driven repayment plan. Despite XXXX failure to provide accurate information regarding my loan status, Trellis proceeded to execute a charge-off, denying me the opportunity to address or rectify the matter. 

Upon contacting Trellis to dispute this charge-off and seek clarification, I encountered representatives who were uncooperative, dismissive, and combative. My repeated requests for documentation, as well as transparency regarding the loan transfer and servicing, were denied. This conduct constitutes a failure of fiduciary duty and has resulted in significant and unjustified damage to my credit profile, causing material financial harm and limiting my access to credit. 

In light of the {$1.00} XXXX multi-state settlement and the {$120.00} XXXX settlement with the Consumer Financial Protection Bureau ( CFPB ), I hereby demand the following actions to remedy the harm caused : Immediate Review and Cancellation of the Charged-Off Loan Pursuant to the terms of the settlement, I request that the charged-off loan in question be thoroughly reviewed for eligibility under the settlements loan cancellation provisions. Any associated derogatory marks must be expunged from my credit report. 

Restitution for Credit Damage and Financial Harm I seek restitution for the adverse financial consequences resulting from the mismanagement and improper charge-off of my loan. This includes compensation for any reduction in creditworthiness, increased borrowing costs, or denial of credit.

Full Disclosure and Documentation I demand full transparency regarding the acquisition, servicing, and charge-off of my loan, including : Documentation verifying the transfer of the loan from Navient to Trellis ; A comprehensive loan payment history, including forbearance and repayment options extended to me ; The amortization schedule and all communications pertaining to the loans status.

Correction of Credit Reporting Errors I request that Trellis promptly communicate with all relevant credit reporting agencies to remove or amend any negative reporting associated with this charge-off.

Failure to address and resolve this matter within 30 days from receipt of this letter will compel me to escalate the issue by filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and relevant state and federal regulatory agencies. Additionally, I will explore legal avenues for recovery of damages sustained as a result of Trelliss conduct.

This letter serves as official notice of the harm caused and your obligation to take corrective action in compliance with the terms of the recent settlements and prevailing consumer protection laws. I trust that Trellis will act in good faith to remedy this matter expeditiously.

Please confirm receipt of this letter and provide a written response outlining the steps Trellis intends to take to address my concerns. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation