Consumer complaint received 2024-12-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Block, Inc.
State: NJ

Complaint narrative:
There was entire major Fraud and forgery committed amongst cash app and my XXXX and XXXX XXXX as cash app card itself XXXX I am a victim of identity theft as per i3c-fbi cyber security as well as ftc and fdic. I tried to resolve with the merchants XX/XX/XXXX unauthorized hotel stay Were I did not stay at the hotel not only that however. The XXXX owner illegally Recieved my number as he Not present at the hotel during the time of me.Talking to the representative XXXX lady at front XXXX XXXX XXXX XXXX XXXX XXXX first twenty twenty four. This arrogant owner Called my phone several times within 3 days.Back-to-back harassing me and regards to this hotel.Stay that was charged as I even went to the facility that same evening to make sure it got canceled and I received Literature of this cancelation, Since prior to this date I had found out XXXX XXXX that I was reportedly having my identity stolen after my car jacking by none other than XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX 
As I was leaving i received a call from a XXXX # which happened to be the General Manager who did nothing but ridicule Mimick and Mock me as he was a very high strung drunken spirit who had all the courage to, Quote " Slander My Name, my familys name as well as my intelligence, meanwhile also threatening XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX as he labeled illegally my sisters full mailing and living address as shown in receipts/attachments below, threatening the livelihood of my at the time XXXX XXXX  safety and my sisters at the time XXXX XXXX XXXX by telling me he will commit terroristic attacks to my mailing address XXXX XXXX XXXX XXXX XXXX nj XXXX. 
Also violating hippa as well as my citizen rights by again using XXXX and XXXX abuse/Slander : by a General Manager ; as if he felt he knew ME personally & degraded my Ethnicity as well as XXXX preferences. As I didn't even know how he got my number since he was not present during the time of me receiving cancelation documentation. 
Harrasing Ongoing Harassment via Text Message and Calls & Voicrmails calling my Friend XXXX who tried to deescalate this arrogant/ignorant tirade of a [ manager ] Calling my friend XXXX Verbal inappropriate XXXX offensive Language comparing him y a ( XXXX ). Slang Term : [ Meaning XXXX XXXX ] Awesome utilizing unauthorized payments via : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - which I never even had an app for. 
XXXX XXXX XXXX XXXX XXXX XXXX Who I talk to the owner or manager of that company? And he stated he doesn't even accept cache payments. 
Over period of XXXX XXXX4 My I don't see through Cash App.Reader device had been going off almost every day with fraud department from XXXX XXXX and not spend asking me if I spent anything by with cash app A s I NEVER DID As well as I informed Cash App several times to Block these specific/certain accounts and some they did and others.They just didn't and kept allowing to RESUME. 
As I've tried to dispute all charges at present moments cash app would wait a month and 2 days before they would notify about the first transaction with hotel in XXXX XXXX for XXXX informing me th a t my complaint is Now at that time, over 30days old so there's nothing they can do about it anymore and as i tried several times to dispute this amongst many oothers that would come behind this transaction including XXXX XXXX XXXX disputes since they changed there systems back in XXXX XXXX cash app could not or would not make any attempts to resolve these serious criminal matters at hande. Thus me citing I definitely tried my best to resolve these fraudulent transactions/claims.

Company response to consumer: Closed with explanation