Consumer complaint received 2025-12-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: PNC Bank N.A.
State: AR

Complaint narrative:
5. My Loan Information Borrower Name : XXXX XXXX Property Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Loan Number : # XXXX Servicer : PNC Bank Phone / Email : XXXX XXXX 6. Time Line of Events I had an orginal hardship agreement but my husband lost his job I called and spoke with them XXXX told me to just resubmit the application I had and change the date.

I submitted a hardship application well I thought it was one however it was not in XXXX & XXXX in the 8 times I called PNC to check on the application not one time did PNC tell me it was not the correct application I called XXXX @ XXXX spoke with XXXX to check on the status of my application because I have not heard from PNC XXXX @ XXXX spoke to XXXX to check on the hardship application she said she would call me back NO call back XXXX @ XXXX spoke to XXXX about the status of my hardship application XXXX @ XXXX spoke to XXXX checking on the status and making a payment of {$740.00} Conf # XXXX XXXX @ XXXXspike to XXXX asked about the status of my hardship application and to MAKE A PAYMENT she refused to take my payment but was to call me back on the hardship application but NEVER called me back ( REFUSED PAYMENT # 1 ) XXXX @ XXXX talked to XXXX tried to make TWO house payment totalling {$1400.00} she REFUSED to take my payment I was transferred to XXXX to get my pay off XXXX said she would file a complaint because PNC keeps refusing to take my house paymnt ( REFUSED TWO PAYMENT # 2 ) XXXX @ XXXX spoke to XXXX again trying to make two house payment total $ XXXXshe refused to take my house payments ( REFUSED TWO PAYMENTS # 3 ) XXXX I spoke to XXXX who also refused to take two house payment of {$1400.00} I thought if I kept calling I would find someone that would take my house payment However XXXX told me what I submitted was not the correct application and that she would send me one ( REFUSED TWO PAYMENTS # 4 ) I received the hardship application on XXXX I filled it out with documentation and emailed it promptly to XXXX on XX/XX/year> @ XXXXXXXX XXXX AND GRAND TOTAL OF 7 PAYMENTS BY PNC WAS REFUSED I can't catch up on my load of PNC refused payments on my loan PNC called me XXXX on XX/XX/year> asking me if I want to short sale my home, I told her no she asked if I occupy the home I said yes she told me to resubit the hardship app I told her I did already on XXXX & XXXX ( but no one told me it was no the correct application ) the bank already sent a man here to take pictures of my home and the other houses around mine I have given you my call log and who I spoke with the times I tried to pay the times they necglected to tell me I had submitted the wrong application while time is ticking on my loan I was told XX/XX/XXXX by PNC so not only did PNC sit on and waste my time on the wrong paperwork ( I called PNC 8 times and no one told me it was the wrong paperwork ) but also refusing to take any payments from me and I only owe one PNC employee said {$5900.00} one employee said I owe {$3900.00} I feel as though they are puprosely trying to foreclose on me. I feel they are manufactureing a default. 
My husband got a job XX/XX/XXXX @ XXXX XXXX  he was called by the company I let PNC know this and told them I have every intention of catching up on my loan and paying it off

Company response to consumer: Closed with explanation