Consumer complaint received 2024-03-05 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Fee problem
Company: CITIZENS FINANCIAL GROUP, INC.
State: MI

Complaint narrative:
I have been living at my current address since XX/XX/XXXX and the first year I received a 1099 form from Citizens for tax purposes but have not received one since. I called Citizens online banking ( XXXX ) last year ( XXXX ) and spoke to numerous people and no one could tell me why ( or where my 1099 is ) I have not received my 1099 form. The last person I spoke with last year ( XXXX ) was a supervisor and we were on the phone for a long time. After the supervisor looked deeply further into this, she told me " my 1099 form was sent to my old address '' ( XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXXXXXX XXXX MI XXXX ). and the mail was not returned back to them. Why did this happen? This is fraudulent offense. I have had my identity stolen three different times and take this extremely serious. Now I do not know who has access to my personal information and could be a target again of identity theft. I called Citizens online banking the beginning of XX/XX/XXXX and was told I will be receiving a 1099 form and it will be mailed out to all customers at the end of XX/XX/XXXX. Once again I was told by the representative in XXXX that I am setup to receive my 1099 form by mail. I called Citizens online banking on XX/XX/XXXX and spoke with XXXX ( in Ohio ) between XXXXXXXX XXXX EST regarding why I have not received my 1099 tax form. Per XXXX we have the correct address on file and the 1099 form was mailed out on XX/XX/XXXX. She could not tell me why I have not received it after all this time. I called Citizens online banking again on XX/XX/XXXX and spoke to XXXX between XXXXXXXX XXXX EST regarding why I have not received my 1099 tax form. Once again, XXXX could not tell me why and was told the address on file is correct. I was on the phone with XXXX for about XXXX minutes. Again my question is Why? Someone at Citizens knows something but is not telling me. I have been banking with Citizens for a long time and they do not value their customers. I called Citizens online banking on XX/XX/XXXX and spoke with XXXX between XXXXXXXX XXXX  EST regarding why I have not received my 1099 tax form. Again XXXX could not tell me why and told me the address on file is correct. I requested to speak with a supervisor and was transferred to XXXX XXXX but was given the same information. XXXX XXXX did not know why. Lastly I called the local Citizens branch on XX/XX/XXXX ( XXXX XXXX XXXX XXXX XXXX, MI XXXX ). I first spoke with XXXX XXXX and asked for a supervisor. At first XXXX told me the supervisors were with other customers but then XXXX became available. XXXX was no help. Now I need further assistance since I still do not have any answers to where my 1099 tax form ( s ) went. I find it strange that I received my 1099 tax form the first year I moved to XXXX, MI but have not received one since. Citizens is mailing me my monthly statements and I have been receiving them but not my 1099 tax form ( s ). I have also checked numerous time with my local post office and have always been told " no mail is being held for you ''. My phone number is ( XXXX ) XXXX.

Company response to consumer: Closed with explanation