Consumer complaint received 2026-03-02 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
Dear : Best Buy Case ID : XXXX STATUS AMOUNT : {$400.00} Date Submitted : XX/XX/XXXX Requesting to reopen the case- XXXX I wanted to reopen the case that was never investigated in the first place because the XXXX filed the dispute incorrectly on XX/XX/XXXX within the XXXX-day window. I provided all the information to the XXXX on XX/XX/XXXX that is documented in my file but it was filed as a fraud and not a regular dispute. Which was not any fault of mines. So that letter that states its out of the timeframe to dispute is incorrect as I did file the dispute initially filed within XXXX days on XX/XX/XXXX. Also, from XXXX at Best Buy has informed me that the dispute was never investigated. Requesting the dispute to be opened and investigated so I can hopefully recover the funds for services I never received on XX/XX/XXXX. I also filed a police report that I am submitting as well. My dispute statement is below as well that was already submitted on XX/XX/XXXX to Best Buy credit card. Regards XXXX XXXX XX/XX/XXXX Case ID : XXXX STATUS AMOUNT : {$400.00} Date Submitted : XX/XX/XXXX Statement Prior to me coming to XXXX XXXX on XX/XX/XXXX, he wanted me to bring me my wig he saw on my head during XXXX XXXX at XXXX XXXX. XXXX stated that the color was not right and that he could make it better. So, I brought the wig on XX/XX/XXXX to color as well. XXXX stated that it would be ready Tuesday XX/XX/XXXX. Then later XXXX stated that the wig would be ready Thursday XX/XX/XXXX. I then asked can it be ready Wednesday XX/XX/XXXX he said at XXXX then changed it to later that evening. I was very sick for the last XXXX days I went to the hospital XX/XX/XXXX and informed XXXX that I could not make it Wednesday XX/XX/XXXX can I come tomorrow XX/XX/XXXX. I then asked what time XXXX stated XXXX on XX/XX/XXXX. On XX/XX/XXXX on my way to the XXXX XXXX XXXX XXXX XXXX popup where he was working to get my wig, I receive a text message from XXXX now asking me to come later that day. I responded I am on my way to the shop already on the road. When I get to the shop before XXXX, the door was locked and I see a woman in the shop with wet hair. So, I knocked on the door. The unknown client came to the door. I asked is XXXX here she said no. I then asked can I use the restroom the woman said no refusing to let me into the shop. For the Record XXXX XXXX was working in a closet like in the back of the shop with hiding his appearance in the shop from the front door. Text messages went back and forth between me and XXXX he stated he was in XXXX XXXX which was miles away from where I was at near the shop. I waited for a while on XXXX outside in my car at the salon. As it became dark, I seen a censor light come on at the back of the shop. When I looked through the window, I seen XXXX XXXX in the shop and was there the entire time. I then sent a text message saying what is going on I just saw you at the shop and can I get my wig. I received no response from XXXX. Called and text back and forth after that but has not received my wig back that I paid about XXXX dollars for. XXXX has went back home to California without returning my wig back to me. I then began doing my research and XXXX XXXX does not have an active Cosmetology license in Illinois or California which is illegal in both states. I also found out XXXX does hair out of his home he set up as a shop in California. I was scammed by XXXX which was wrong. I also paid a deposit fees for the wig of XXXX XXXX dollars. Paid XXXX dollars on my Citi preferred card which was successfully disputed and XXXX on my Best Buy card that is still in dispute. I still do not hear back from XXXX. I believe XXXX sold my wig to someone else which is why I have not received the wig back. All payments were made with my major credit cards. XXXX doing hair unlicensed is illegal in Illinois and California. I was under false pretenses that XXXX was a licensed XXXX. Even when I brought this to his attention, he still claims via text messages that he is licensed which is XXXX percent false. His company name is XXXX XXXX XXXX XXXX. I have attached documents and a police report as well. I am in Illinois. I have not received any communication from XXXX XXXX since XXXX and I do not know where he is located. XXXX XXXX has also blocked me from all social media platforms. Regards XXXX XXXX XX/XX/XXXX Also the credit card increased my credit limit that I did not ask for. Which I thought my XXXX dollars was refunded at first. But that was not the case,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief