Consumer complaint received 2026-04-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
This complaint first came under case number XXXX. I am now coming back because the Chase Bank that was reviewing the other case for unauthorized use of my card My Credit Card ending in XXXX has again said they investigated it and found out that because of the fact that I had been incarcerated and there was a charge for a probation violation. Somebody paid on my credit card without my knowledge or my OK she was profiling me saying that because I was in XXXX that I mustve been the one who allowed these people to use My Credit Card. She profiled me. She discriminated against me. She told me that because of the fact that I am was in prison during this time and somebody used my card to put money for XXXX phone call that I am no longer able to ask for them to investigate me again and that its over and I will never bring this up again and she threatened me and told me not to call you guys ever again and then I shouldnt be calling the consumer financial board for anything. All that does is make it worse for me. She said she was not gon na ever deal with this again and she is the one of the supervisors at the executive offices of Chase Bank. I believe shes the one who called me I had a woman named XXXX at extension XXXX. Tell me that I was not supposed to call the consumer credit department now that I did. I can not call her and ask her any updates on my investigation because I have to deal with you guys now that she would not call me and give me any information on or around XX/XX/XXXX XXXX received a letter from Chase Bank card services dated XX/XX/year>. It says update account ending in XXXX. We reviewed your claim again and heres what we found. Our latest review was based on an account not opened fraudulently with an application that has nothing to do with them finding out the charges on my credit card. They sent me a review claim review saying my account was valid. It was not open based on fraudulent application no one ever said it was it was about the charges on my card. Theyve never really investigated it. This woman called me and discriminated against me. It says your latest review confirms your previous finding that the account is valid. Youre responsible for the account in accordance with the card, member agreement. I never said my card was fraudulently applied for I said they fraudulently use my card. Im trying to basically update my claim from these people because it says on my case with yall the old case the case number I gave you it. I said that I theytold that the CfPB they were still investigating for me and thats not the case whoevers working there. I need to file a case against her for discrimination, profiling me and thinking that because I was in XXXX that I mustve given permission to somebody to use my card so in other words because of my criminal background Im not allowed to be a victim. They use my card without my knowledge. I was not even around. It was in XXXX XXXX I have investigator XXXX XXXX XXXX XXXX of investigations out of XXXX XXXX Police Department investigating this hes finding out who did this and when he does, the Lady says it doesnt matter if he finds out that it wasnt you were not gon na give you credit for your credit card. Its back on my bank account statement. Its back on my XXXX Ive lost so many points. I cant even qualify for to rent a house because of this. These people are refusing to give me my money and I did not do the charges. And I never ever gave anybody permission to use my credit card and XXXX XXXX my credit. Thats what I was doing is trying to make my credit better with that card. It says we close this Fraud claim and wont reopen it to request for additional reviews unless you provide new information, we assure you, we researched your claim thoroughly. They research a claim for a fraudulent application for a credit card not for the charges on my credit card. I dont know who I need to complain to other than the consumer financial protection board. Me I dont know what else to do. You can refer back to case number again XXXX. My name is XXXX XXXX. Its in accordance with case with credit card number XXXX fast four thank you very much. I hope that I can get some resolution or you can tell me where to go from there here on thank you.

Company response to consumer: Closed with non-monetary relief