Consumer complaint received 2025-11-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AR

Complaint narrative:
I am the owner of a XXXX XXXX XXXX XXXX XXXX XXXXy based in XXXX XXXX XXXX Arkansas. I am writing to formally document a series of issues I have experienced with Capital One that have put my business, my employees, and my customers at serious risk. 

Several weeks ago, I contacted Capital One to open a business bank account and verify that it would meet the needs of my company. I was assured that it would. I completed the application, submitted my valid Arkansas state ID, my retired XXXXXXXX XXXX XXXX, and all company registration documents. The account was opened and remained active for weeks without any indication of a problem. 

Recently, I deposited a check made out to myself and my company. I called to confirm receipt and was told the check would process within XXXX hours. The next day, only {$1000.00} of a $ XXXX check was made available. When I called for clarification, I was promised the full remaining balance would be available the next business day. That information turned out to be incorrect. 

Over the following days, I experienced significant disorganization and contradictory information from multiple representatives. Emails I sent were repeatedly missing until I pressed the issue. I was also told that Capital One was having difficulty verifying my company despite already having my ID, XXXX  ID, business license, website, social media, state registration, and all required documentation. 

In an effort to resolve the matter, I even offered to personally drive XXXX hours to the nearest physical branch to present my identity and business documents in person. I was informed that Capital One does not verify customers in person, only through email, which left no practical path to resolution. 

The direct result of this situation has been : Delayed job schedules that impact homeowners depending on my company A time-sensitive roofing project that now risks water intrusion and structural damage due to incoming severe weather A breach of trust between my company and a client who was promised a timely installation The potential cancellation of a contract, costing my business over {$4000.00} Serious strain on my employees, their families, and my own familys livelihood Significant personal stress, especially as a XXXX XXXX XXXX XXXXXXXX while XXXX XXXX XXXX XXXX Your representatives have repeatedly told me that these restrictions are for my protection, yet the outcome has been the opposite. The hold on this check paired with inconsistent communication and poor internal coordination has put my business and reputation at unnecessary risk. 

Once this check fully clears, my company will be terminating its banking relationship with Capital One. Additionally, due to this experience, my company will be updating its internal policy to no longer accept any form of payment from Capital One and will advise customers accordingly. 

I am requesting the following : 1. Immediate release of the remaining check funds, as all verification materials have already been provided.

2. A written explanation of why my business was repeatedly mishandled despite full documentation.

3. A review of the customer service failures, misinformation, and delays that occurred. 

For a company of your size, the level of disorganization and lack of support I encountered is unacceptable especially when small businesses depend on reliable banking to operate.

Company response to consumer: Closed with explanation