Consumer complaint received 2026-03-17 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Fraud or scam — 
Company: Chime Financial Inc
State: UT

Complaint narrative:
I was looking to get out of my apartment in XXXX, XXXX. I was on XXXX marketplace and had already toured a few apartments. On Thursday, XX/XX/year> I contacted this one lady, XXXX XXXX who asked me to provide my number. A number of XXXX contacted me and agreed to let me see the property ( XXXX XXXX XXXXXXXX XXXX XXXX ). They provided the code to get into the building and the code for the lockbox on the door. I unlocked the door and toured the apartment. Before I left the number told me to leave the door unlocked to cleaners could come in. I did see the cleaners come by when I was finishing up. I told the person I really liked it and to give me more information. They said the apartment was usually {$1600.00} but were doing a move in special so if I could move in immediately, it would be a rental price of {$950.00} a month with additional fees of {$80.00}. I thought that was great and the number asked if I would like an application emailed. I agreed and provided my email. A application using jotform was provided and I filled it out. I paid {$50.00} on XXXX to XXXX XXXXXXXX to the application fee. A few more questions were asked and the person texting me said my lease was approved. They sent the lease agreement through an email XXXX. I signed the lease and sent it back to them. The person texting me had me pay a months rent before moving in. I sent {$950.00} via XXXX to XXXX XXXXXXXX plus and additional {$80.00} for additional fees ( covered parking and internet ). Then they said I was eligible for a move in special where If I provide two months rent upfront then I would receive a month free. I paid an additional month rent of {$950.00} via Chime ( XXXX XXXXXXXX XXXX and {$80.00} through XXXX. On Saturday the number I was texted told me they were doing a final clean and they would text me when it was done so I could start moving in. I asked them a few times if there was an ETA on when that would be completed and they didnt get back to me until late that night saying they had just finished a doctors appointment and the clean was done. On Sunday they texted me that I was eligible for another promotion where if I paid a half months rent I could get another month of free rent. I became a little suspicious and asked to see documentation of these move in specials. They said they would get their laptop and email them to me shortly. They never did. Then they asked what time I would like to get the keys. I said around XXXX XXXX would work. Around XXXX I text that Im on the way. This number said they were XXXX minutes away. I waited for about an hour in front of the apartment complex waiting for them to show up and they never did. I texted them many times and they never answered. I tried to call them but when I tried it said the voicemail had not been set up yet. I tried to contact the original source, sundee on XXXX XXXX. I was able to view her profile and saw she was a realtor. I also looked her up online and saw she was a realtor in XXXX. Later when I went to view her XXXX account again it had been deleted and I could not contact her. The number was also not responding to me. I realized this was probably fraud and I started pursuing the next necessary courses of action.

Company response to consumer: Closed with explanation