Consumer complaint received 2024-08-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
The Chase Bank supervisor XXXX, extension XXXX discriminated against & harassed me. XXXX denied me overdraft assist services. Then he gave me misleading Information about overdraft assist & refused to answer specific questions about my overdraft fees specifically to make the conversation confusing which caused me financial harm. Chase bank does not provide me with accurate & updated account information about my account so I can manage my account properly. XXXX attempted to intimidate me to change my understanding that Chase bank does not backdate transactions XXXX wants to give me overdraft XXXX lectures & refuses to answer my specific question about the fees incurred on my account In a voice message, XXXX told me that my relationship with Chase bank XXXX not be beneficial to me, I took this as a threat I believe the discrimination & harassment I experienced from XXXX Chase Bank supervisors is a direct result of Chase employees sharing my bank information with a third party. I have the conversation with three other bank supervisors recorded I submitted the recordings under case ID XXXX Images of chase bank overdraft assist are attached below I also taped my conversation with Chase employees. I went to the XXXX office on XXXX XXXX and I recorded the conversation. I showed the Chase employee screenshots of my account with a positive balance on Monday XX/XX/XXXX and then I showed her the overdraft fees on Tuesday XX/XX/XXXX. She never addressed the fees, never offered any explanation she ignored the question. 

Chase employees want to convince me that I'm so stupid, that I can't read & understand Chase services that are standard and available for all business accounts. I recorded two of your call center supervisor advising me that I " misunderstood how overdraft assist works, however I don't qualify because transactions from Monday upload on Tuesday, then Chase backdates the transaction to show a post date for Monday which is how I incurred the overdraft fee. '' XXXX advised me that overdraft assist does not exist. He's never heard off it. Again, all recorded I can link you to these conversations. 

This is my formal request to submit a complaint against XXXX & to advise you of the discrimination, denial of service, inaccurate descriptions on your web page & the refusal of your employees to explain the fees as it relates to overdrafts I incurred on my account. I submitted the same concern & was ignored, XXXX claimed he read my attachments, so he refused to address the harassment, denial of service and misinformation provided by previous supervisors see image attached. 

After I submitted a complaint with the XXXX against XXXX, he called me to harass me. On tape, he told me he knew I was tapping him. He is the highest authority in the executive office and it is implied that if I don't speak with him, the I will not receive an explanation of the charges on my account or why overdraft assist is denied on my account. This is illegal and harassment. XXXX is never to contact me for any reason. I also experienced identity fraud using the address on file with the bank. I believe this to be XXXX as I only use the Arizona Address Confidentiality Program assigned address with Chase Bank. This was used to apply for auto loans and to buy car insurance on a XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief