Consumer complaint received 2022-02-13 00:00:00
Product: Credit card or prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: KS

Complaint narrative:
My name is XXXX XXXX The date is XX/XX/XXXX and I am responding to Bank of America 's response to the conclusion that they have come to concerning my claims that have been going on since XXXX of XXXX. As opening statement of the letter from Bank of America to myself was I also havecarefully reviewed their car sponsors and I want to let you know of my response I do not agree with your conclusion as none of it addressed my issues none of it addressed the money that was taken for me {$4800.00} that I am owed none of it was explained how they The back room people which you keep telling me is the one who makes the decision how do they come to that decision and where are the documents to prove to me how they seem to think I am responsible for what has been going on concerning the hacking of my card The IRS has Dean me an identity theft individual and has given me a special number for the last two years because of I am a victim of identity theft which unfortunately Bank of America does does not recognize The other issue is In XX/XX/XXXX of XXXX I tried to open a bank account to switch banks because Bank of America was no longer going to do the unemployment payroll I was informed through my bank in front of all my peers and a friend of my grandchildren that I am not allowed to open an account anywhere because the bank of America has flagged me as a high risk fraud individual Now I have not received any documentation to this whatsoever nor have gotten any documentation which is an ongoing thing that I have addressed Bank of America with I have not only lost money for Nothing of my doing I have been pushed aside blown off Pacified shuffled under the table none of my concerns and/or requests for documentation which is federal regulated in your own pamphlet has any of that come across in my hands now I am considered a high risk fraud I can not borrow or get a loan to to get a car I can not open a bank account even for my grandchildren so besides the definition of character The refusal to Provide me with the requested documents of proof how this conclusion came to be as me being a fraud which I never received anything I have now gone even further into my own investigation As of last XX/XX/XXXX is when I tried to open an account at my own bank I was told from the consumer financial protection bureau that they were not investigators and I was pointed into the direction of XXXX XXXX XXXX XXXX XXXX Long story short they pointed me into the direction of the Kansas Attorney General XXXX XXXX which I informed him and his secretary of my situation last XXXX I also sent him some documents and said that the bank of America was you know coming to their conclusion they need more time so at which time he told me to wait and see what their conclusions were and the response if I was not satisfied I was to recontact the Kansas Attorney General and start my process on their investigation of my claims that the Bank of America has not only taken my money, defiled my name and flagged me as a high risk fraud suspect even as IRS has me on record as a victim Have identity theft willfully refusing to provide me with proof of their conclusion on how they decided on how I was responsible for All of this and not Coming to the conclusion In a reasonable time frame which there are also other issues I will address with the Kansas Attorney General In all of my documents which unfortunately do not match the documents that I was mailed to from the bank of America So In conclusion I am officially

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief