Consumer complaint received 2025-05-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Bridgecrest Acceptance Corporation
State: CA

Complaint narrative:
Subject : Formal Complaint Against Bridgecrest Failure to Validate and Misleading Credit Reporting Under the FCRA To Whom It May Concern, I am writing to formally file a complaint and dispute against Bridgecrest Acceptance Corporation regarding the inaccurate and unverifiable reporting of a repossession account that appears on all three of my credit reports. 

The account # XXXX in question, originally opened on XX/XX/XXXX, is being reported as a repossession with a {$7700.00} past due balance as of XX/XX/XXXX. Despite my good faith efforts to exercise my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ), Bridgecrest has failed to comply with their obligations under federal law. 


XXXX. Failure to Validate Despite Proper Identification On XX/XX/XXXX, I sent Bridgecrest a formal dispute letter requesting validation of this account. That letter included all necessary documents to confirm my identity, including : A valid government-issued ID ( matching the address on the original account ) A copy of my Social Security card A recent utility bill, phone bill, renters insurance policy, and lease documentation Bridgecrest responded on XX/XX/XXXX, claiming they were unable to fulfill [ my ] request due to insufficient information, which is not only false but legally unacceptable. The ID I provided clearly matched the address on file from when the account was opened. Multiple other agencies verified my identity with the exact same documents. 

Their refusal to proceed, while continuing to furnish derogatory information to the credit bureaus, constitutes a violation of FCRA 611 and FDCPA 809. 


2. Misleading Past Due Reporting on Closed, Repossessed Account Bridgecrest continues to report this account as {$7700.00} past due as of XX/XX/XXXX, even though the vehicle was repossessed and the last payment was made in XX/XX/XXXX. This is inaccurate and misleading. 

Once a vehicle is repossessed, the account becomes closed and charged off not past due. This status creates a false appearance of an active delinquency and unfairly damages my credit profile. It is a violation of FCRA 1681e ( b ), which requires furnishers to provide accurate and current information. 


3. Re-aging of Account Through Inaccurate Balance Updates The account shows that the last payment occurred in XXXX, yet the balance updated date is listed as XX/XX/XXXX. There has been no activity on this account for over four years. Reporting this account as recently past due is an attempt to re-age the delinquency, which violates FCRA guidelines and artificially extends the derogatory impact of this tradeline. 


4. Account Nearing FCRA Reporting Limit ( 7-Year Rule ) This repossession stems from a default that occurred in XXXX. Under FCRA 605 ( a ), negative accounts can only be reported for seven years from the date of first delinquency. As this account nears its expiration, continued negative reporting especially with misleading update dates becomes more damaging and less legally justified. It is inappropriate to imply recency by updating the account in XXXX when the event occurred in XXXX. 


5. Incomplete and Outdated Account Reporting The credit report contains no full payment history, itemized charges, or updated explanation for how the {$7700.00} was calculated. Without a complete account ledger, this reporting is incomplete and unverifiable. Under the FCRA, furnishers must ensure that all information is accurate, complete, and verifiable not just partial data that paints an inaccurate financial picture. 


6. Failure to Investigate and Provide Resolution Within 30 Days Bridgecrest has not fulfilled its duty under FCRA 1681i, which requires a reasonable reinvestigation and a response within 30 days of receiving a consumer dispute. I provided all required verification documents in XX/XX/XXXX. Their failure to validate or correct the account while continuing to report it is a clear violation of my consumer rights. 

Furthermore, they have not provided any supporting contract, payment history, or breakdown of how the current balance was determined, despite having the legal obligation to do so once a dispute is received. 


Additional Legal Concerns Regarding Repossession Process To the best of my knowledge, I was never properly notified of the vehicles repossession or post-sale activity. I received no notice of intent to repossess and no documentation showing how the sale of the vehicle impacted the remaining balance. Without these required notices and disclosures, the claimed deficiency balance of {$7700.00} is legally questionable and may not be enforceable. 


Requested Action I respectfully request that the CFPB : Investigate Bridgecrests refusal to verify this account despite receiving full legal documentation Require Bridgecrest to provide a complete accounting of the balance reported and any repossession-related offsets Remove or correct the inaccurate past due status Permanently delete the account from XXXX, XXXX, and XXXX  if they can not substantiate the balance, ownership, and status fully and lawfully Attached are : A screenshot of the credit report entry My letter to Bridgecrest A copy of my ID, Social Security card, and multiple proofs of address submitted in my original dispute Thank you for your attention to this matter and for protecting the rights of consumers like myself.

Company response to consumer: Closed with explanation