Consumer complaint received 2025-02-23 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I question what is the XXXX XXXX XXXX and provided Wells Fargo XXXX XXXX with screenshots of XXXX saying it's connected to a account that will cover the overdraft and the branch manager could not answer the question. Calling on the XXXX of XX/XX/XXXX I was asked personal questions as if applying as credit and got XXXX alerts saying a Wells Fargo account was opened.. I also see a check cashed not in the amount of my Social Security Disabily because I withdrew the cents on XX/XX/XXXX and XX/XX/XXXX the check cashed has no cents. My money transfers from Wells Fargo to XXXX XXXX is not showing on my account. I called at one point in time I was told my balance was negative XXXX XXXX and odd dollars because my money did post. They asked for a amount of XXXX of ever transaction until XXXX XXXX blocked my online account access and sent a email at midnight for me to log in. And seeing Wells Fargo sent auto reverasle to the XXXX XXXX dollars and some odd dollars. XXXX is spouse to posted to Wells Fargo to take it out of the negative. When I questioned the activity of XX/XX/XXXX and XX/XX/XXXX I was blocked from online access from Wells Fargo. Not wanting to pay my XXXX Phone bill XXXX dollars is sent back and forth to from Wells Fargo. Saying posted with the negative balance not changing and sent screenshots to Rep of Wells Fargo XXXX that if A Insurance account I have it has no online access. When I first opened the account that was my will no phone calls can access my account and no online. The day I walked into Wells Fargo XX/XX/XXXX it seemed as I made XXXX withdrawals but I was turned away saying my Social Security Disabily had not posted after calling I was able to go back in the same day and withdraw my Social Security Disability Check. After discussing with XXXX and asked about my ATM MISSING MONEY AND XXXX  XXXX REVERASLES IN XX/XX/XXXX XXXX is Still working the case. Still no answer of giving my prepaid XXXXXXXX XXXX  debit card to the banker at the window as a second form of verification why my Card stopped working and why so many calls from the local branch when trying to use the card with XXXX and questioning XXXX XXXX XXXX  even merged calls to say I was on a important calls repeatedly called right back also the Lady who opened my new Account refused to let me access the premium account of having a certain amount of money monthly because she determined that I would not have XXXX a min. a month and was told I did and was go have overdraft I never did get it until asked for reference numbers from XXXX that was mailed and me stating XXXX XXXX  mail gets returned from my local Post Office and I have received no Debit cards from Wells Fargo since XXXX and this was in XXXX I went into the XXXX TX to speak with her on the phone then I got overdraft but she only asked about the same cases as if it was a new filing with no updates to the cases she is working on.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation