Consumer complaint received 2026-05-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: NV

Complaint narrative:
To Whom It May Concern, I am submitting a formal complaint regarding a residential solar installation and associated financing agreement that I entered into in XX/XX/2020. This complaint involves material misrepresentations made during the sales process that directly influenced my decision to proceed. Consumer Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Companies Involved : XXXX XXXX XXXX XXXX XXXX : Loanpal ( now GoodLeap ) -- - Summary of Complaint During the sales process, I was explicitly informed by the salesperson that I would receive approximately {$15000.00} as a check from the IRS after filing my taxes. I was further instructed that this money should be applied toward the loan balance to prevent an increase in my monthly payments. This representation was false and misleading. After consulting with a CPA and reviewing IRS guidance, I learned that the federal solar incentive is a tax credit, not a guaranteed payment. It does not function as a direct refund check in the manner it was presented, and eligibility depends on individual tax liability. -- - Material Impact This misrepresentation was central to the financial structure of the agreement : - The loan was designed to re-amortize after approximately 18 months, increasing monthly payments if a lump-sum payment was not made - I was led to believe the expected IRS funds would cover this payment - Because this representation was inaccurate, the financial obligations were not as presented at the time of sale Had accurate information been provided, I would not have agreed to the terms. -- - Additional Concerns - I have continued to receive utility bills in addition to solar loan payments, contrary to expectations set during the sales process - Attempts to resolve these issues have resulted in being redirected between parties without meaningful assistance- The salesperson who made the original representations is no longer responsive -- - Supporting Documentation I have retained documentation supporting these claims, including : - Text messages from the salesperson stating I would receive a government-issued check - Loan agreement documents outlining the actual terms and disclaimers - Utility billing records demonstrating ongoing financial impact A detailed timeline of events is attached as Exhibit A. -- - Request for Review I respectfully request that this matter be reviewed for potential deceptive or misleading sales practices. I am seeking appropriate remedies, which may include : - Review of the loan and sales practices involved - Consideration of financial adjustment, restructuring, or other relief - Any corrective actions deemed appropriate -- - Closing Statement This situation reflects a significant discrepancy between what was represented during the sales process and the actual financial terms of the agreement. The representations made were specific, repeated, and materially influenced my decision. This complaint relates to the sales practices associated with a licensed contractor operating in Nevada I appreciate your time and attention to this matter and request a written response regarding any findings or next steps. Sincerely, XXXX & XXXX XXXX

Company response to consumer: Closed with explanation