Consumer complaint received 2025-05-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: BMO BANK NATIONAL ASSOCIATION
State: SC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX XXXX XXXX Customer Service Department BMO Harris Bank Subject : Urgent Resolution Required Regarding Account Issues and Regulatory Violations Dear BMO Harris Bank Customer Service, I am writing to formally address a series of alarming issues I have experienced with my accounts at BMO Harris Bank, which I believe constitute serious regulatory violations and fraudulent activities. My account number is XXXX. 

Firstly, I would like to highlight the inconsistencies surrounding my claims related to a lost card. During a week when my card was reported lost, BMO approved one claim with XXXX XXXX while simultaneously denying another. If XXXX claim was valid, then logically both should have been approved, as there was no possibility of recovering my card within that timeframe. This discrepancy raises concerns about the integrity of your claims process. 

Moreover, I have faced significant issues regarding direct deposits being blocked across my accounts. While I appreciate the overdraft protection option that allowed payments to be processed, I was shocked to find that a mortgage payment was reversed without my authorization. Under Regulation E, banks are required to obtain customer consent before reversing transactions, and this reversal has caused considerable distress and financial hardship for me.

The unauthorized reversal of my mortgage payment may place me at risk of losing my home. This is an unacceptable breach of trust and regulation that BMO must rectify immediately by reinstating the mortgage payment that was initially processed. Failure to do so will leave me no choice but to pursue legal action through arbitration or a lawsuit against BMO for violations of Regulation E, as well as for the financial damages I have incurred due to these errors. 

Additionally, I have concerns regarding the handling of my accounts by your representative XXXX. He has provided misleading information about how my accounts were openedstating they were done online when, in fact, they were opened over the phone using my identification and Social Security number. Furthermore, there are instances of fraudulent transfers between accounts that were executed without my permission, which has resulted in significant financial losses exceeding {$10000.00}. 

Given these circumstances, I urge you to take immediate action to address these issues. Specifically, I request the following : 1. Immediate reinstatement of my reversed mortgage payment. 
2. A thorough investigation into the discrepancies surrounding my claims and account management.

3. A written explanation regarding the unauthorized transfers between accounts. 

I expect a prompt response to this letter within 7 days. Should these matters remain unresolved, I will be forced to take further action as previously stated. 

Thank you for your immediate attention to this serious matter. I look forward to your prompt resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation