Consumer complaint received 2025-03-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Incorrect information on your report — Account status incorrect
Company: TRUIST FINANCIAL CORPORATION
State: LA

Complaint narrative:
Im filing this complaint against Truist Bank for inaccurately reporting a 30-day late payment, even though their representative acknowledged the payment processing error was on their end. This has significantly impacted my credit profile despite my efforts to resolve it directly with the bank. 

Issue : Incorrect late payment reported on LightStream loan account despite Truist acknowledging the error. 

Summary : I am submitting this complaint regarding a misapplied payment on my Truist Bank ( LightStream ) personal loan, which led to a false 30-day late payment being reported to the credit bureaus on XX/XX/XXXX. This inaccurate report has negatively impacted my credit, even though : My due date was XX/XX/XXXX. I informed Truist in advance that I needed time due to a {$2500.00} car repair, and I was told payment by XX/XX/XXXX would avoid delinquency. 
I attempted to pay over the weekend of XX/XX/XXXX, but was unable to reach a representative and could not complete payment online due to Truists system assigning a posting date of XX/XX/XXXX. 
I called on XX/XX/XXXX and made a payment over the phone, specifying my XXXX checking account ending in XXXX. However, the representative used my XXXX savings account ending in XXXX, which had insufficient funds. 
I received notice on XX/XX/XXXX that the payment was returned. I immediately contacted XXXX and learned the error occurred due to their representative selecting the wrong account. 
On XX/XX/XXXX, I repaid the amount using the correct account. However, the transaction failed again due to my bank flagging the repeated attempts as potential fraud. 
I then switched to my XXXX account ending in XXXX to complete the payment, and all subsequent payments have been made on time and in full. 

Despite all of this, Truist reported the payment late on XX/XX/XXXX, and has denied two formal disputes even after I submitted proof of : Payment confirmations Return notices Screenshots of account numbers showing the error Denial letters from Truist A representative from Truist also acknowledged the mistake, confirmed it was noted in my account, and told me that once the payment was reposted and current, I could dispute the late mark and have it removed. That has not happened. 

What I am requesting : I am requesting that Truist Bank correct the misreported 30-day late payment for XX/XX/XXXX, and update all three credit bureaus ( XXXX, XXXX, and XXXX ) XXXX reflect an on-time payment since the account was paid in XX/XX/XXXX, before the 30-day delinquency threshold. 



Legal Basis for This Request : Under the Fair Credit Reporting Act, I have the right to an accurate and fair credit profile. Truists failure to correct a known reporting error violates the following : 15 U.S.C. 1681i Requires reinvestigation and correction of inaccurate or unverifiable information. 
15 U.S.C. 1681e Mandates that information furnished to credit bureaus must be complete and accurate.

15 U.S.C. 1666b Prohibits reporting a payment as late if it was made within the agreed-upon grace period and no additional finance charges were assessed. 



Additional Note : I also mailed a certified compliance letter to Truists XXXX XXXX and Compliance Departments outlining the full details of this matter, including dates, documented errors, and supporting evidence. A copy of that letter is attached here for reference as part of this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation