Consumer complaint received 2024-09-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: AK

Complaint narrative:
This is a continuation from the previous complaint COMPLAINT ID XXXX. 
Wells Fargo has not been diligent in reaching out to me to resolve this issue. 
It was XXXXXXXX XXXX XXXXXX/XX/XXXX XXXX  time, when I decided to pay for my friend 's dinner. So I then opened up my Wells Fargo app to see my account balance. It came to find out that thousands of dollars were siphoned off of my credit card and checking account. I notified Wells Fargo that very night. 
They closed my credit card and checking right away. They then opened up an investigation and sent me an affidavit of Online Fraud form to fill out. 
On XX/XX/XXXX, I went to a local Wells Fargo bank and opened up a new account for credit card and a new checking account. 
On XX/XX/XXXX, they sent me a letter and told me that I authorized those transactions and there is nothing they can do for me. 
Only XX/XX/XXXX, I then painstakingly filled out the affidavit form and listed every item that I did not authorized in my credit and checking account and faxed the form to them Only XX/XX/XXXX, I also sent the same form thru snail mail on XXXX XXXX XXXX. 
This is what is listed on that affidavit : XX/XX/2024 {$270.00} were with drawn online. 
XX/XX/2024 {$5500.00} cash advance XX/XX/2024 {$59.00} interest cash. 
XX/XX/2024 {$4800.00} online advance XXXX XXXX {$240.00} cash advance fee. 
XXXX XXXX {$5500.00} were deposited into my checking without my authorization. 
XX/XX/2024 {$4700.00} XXXX  XXXX online XX/XX/2024 {$4700.00} XXXX  XXXX online XX/XX/2024 {$4800.00} were deposited online from Wells Fargo without my approval XX/XX/2024 {$4800.00} XXXX pay from XXXX  XXXX. 
My new credit card has another unauthorized activities XX/XX/XXXX, {$6500.00} were deposted XX/XX/XXXX, {$6500.00} were taken out. 
XX/XX/XXXX, {$53.00} interest charge XX/XX/XXXX, {$270.00} interest charge on cash advance. 
All of these amount to total of {$15000.00} that were stolen from me. 
I have been diligent in reaching out to XXXX. They wrote back and denied me XXXX TIMES in their letters, until I filed the complaint to CFPB. 
After I filed complaint to CFPB. XXXX have finally reached out to me, but the communications were very inconsistent. At first, they called me and we could hardly communicate because of poor sound quality. 
XX/XX/XXXX, They called a week later at an inconvenient time ; so they promised to call back in XXXX hours. I waited for that entire day and they didn't call. 
XX/XX/XXXX, They called and I was out of town in California, but XXXX ( XXXX ) finally left me a message. She told me my case number is XXXX XX/XX/XXXX, I made an attempt to reach out to them and left a voicemail. 
XX/XX/XXXX, I made another attempt to reach out to them again. 
XX/XX/XXXX, I made another attempt to reach out to them again! I'm asking for additional {$7000.00} for the aggravation and anxiety that I'm going through right now for not resolving this in a timely manner. Fear of not being able to pay my bills because this amount is more than what I have on my disposal. The amount of time of waiting and corresponding contantly with Wells Fargo is taking a toll on me both physically and emotionally. I'm having a hard time to pay my rent, utilities and food because of this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation