Consumer complaint received 2024-12-17 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I received a letter in the mail stating that with a recent review of my accounts by Wells Fargo they saw that Identity Theft Protection was added to my account. If this enrollment was not authorized reach out to them within 60 days to let them know. These dates were as far back as XXXX. 

I asked Wells Fargo for documentation to know who enrolled me in these services they said they did not have that information. They could only provide dates. XXXX enrollment was XX/XX/XXXX - XX/XX/XXXX, the other was XX/XX/XXXX - XXXX XXXX, XXXX, and the last date they did not have the dates for the services. I was extremely worried that this happened to me and then I kept receiving letters XXXX after another that Identity Theft services had been added to my account on XXXX different time frames. 

Wells Fargo paid me {$380.00} for their apologies. Service date ranged from XX/XX/XXXX, XXXX XX/XX/XXXX. WF said that would cover the amount of the service, fee, and interest for the time the service was open. Reference Number XXXX. They sent a check for {$370.00} for the XXXX service with no dates. Reference Number XXXX. XXXX sent a check for {$320.00} for the service that was from XX/XX/XXXX - XX/XX/XXXX Reference Number XXXX. WF sent the least amount of money for the longest amount of time the service was open from XXXX XXXX XXXX for the amount of the service, fee, and interest. It makes me wonder how they came up with this amount to calculate for the service, fee, and interest and with the longest date getting the least amount of money and I am suppose to trust their math. 

When speaking with the WF representative it was alot. I had to be on long holds while working my job, My calls were dropped, I attempted to reschedule my mediation meeting and they pushed me out XXXX more months. Most of this experience seemed unnecessary. It was a lot of time involved in this process.. 

They had an option to go to mediation if I felt the amount paid out was not enough. I asked for {$100000.00} for each account. I felt that the bank who is supposed to protect my money was not right in what they had done and they had repeated this wrong doing not XXXX time but XXXX times. I went to mediation and the judge said it sounds like I was trying to punish them. I just let him know that I was not taking this offense lightly and that they committed fraud against my account XXXX times. They said the most they could do is give me {$2000.00} XXXX Account but that I still have my rights to take it to court. 

My concern was that I was only informed this year XXXX. I have been with WF since XXXX. For 22 years. Since I was XXXX XXXX XXXX. I have had a mortgage with WF, a auto loan with WF, a credit card with WF and so on. If I would of been infomed in XXXX when this happened I wouldnt of stayed with this bank for so long and not only did they commit fraud once but XXXX time. Its not right to just let that be ok because its a business and not a person. I am asking for {$100000.00} for each account and for them to pay the taxes on it. 

Tracking XXXX was on my letter to WF

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation