Consumer complaint received 2025-04-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Private mortgage insurance (PMI)
Company: WELLS FARGO & COMPANY
State: AL

Complaint narrative:
Wellsfargo and I have been in business together since XXXX when I purchased my home out of a foreclosure I was given seven days to do some remodeling kitchen, flooring, painting, countertops, lighting, and all of those items were fixed and nicely fixed. The appraiser came back out and signed back off on it. I purchased my home for {$63000.00}. The homes in my neighborhood on my street or selling as is from {$110000.00} - {$140000.00} at the time the I purchased mine. Ive been begging sending in information pictures everything that they requested in the beginning and I was told no the PMI would not come off Which is an extra {$73.00} a month. 
Moving forward to XXXX with XXXX the day XXXX XXXX said everybody would be handled and mortgage loans would be covered. Wellsfargo blocked all access to my account for making payments. It was 3 to 6 months before they unlocked it and by that time I had a XXXX which left me XXXX without being able to XXXX my XXXX XXXX  I did ask for the forbearance after the six months once they explained it to me so I believe I was on there for another six months at that time so one year out of the eight years. 
After XXXX and I started making payments again we started going around again about the PMI every time. It was a different person every time I was told no and I had not missed a payment. 
Now moving to XX/XX/XXXX my home caught fire due to a wire or air-conditioning issue. The house was a 100 % destroyed per XXXX. Replacement value was {$180000.00} put in escrow. Watermark Construction the contractor handling the rebuild and upgrade for XXXX city codes. 
Wellsfargo had the money in escrow for nearly 11-12 months. Which was more than I owed on the house and they still wouldnt drop the PMI as I requested again. I was out of the home due to the fire, XX/XX/XXXX I made a payment and apparently on the same day that the statement had come out. Thought I was a month ahead. At the time I was dealing with contractors fire insurance, and having a major meltdowns I had never been behind. I would have thought somebody would call and say hey youve never been behind we didnt receive a payment but no. 
In XX/XX/XXXX made. Large payment brings me to XXXX Called again and yet another NO, would not remove the PMI. Ive gone around with everybody at Wellsfargo no common sense whatsoever they will not give me the name of the company that holds the PMI insurance which I have begged for. 
XXXX XXXX, a top mortgage managers, have gone around and around for months and countless hours on the phone. 
Back to XXXX I was under the impression after all the things I was asked to take care of from the mortgage company and from XXXXXXXX XXXX a XXXX XXXX XXXX XXXX I was told if I took care of all those things I wouldnt have the extra {$73.00} a month I was told it was going to Wellsfargo as a coverage for safety for this house Now were into XXXX I have been making $ XXXX {$600.00} dollars a month payments, must call them in and adamantly request for that payment to go to principal balance only nowhere else. This is an argue with Wellsfargo every single time ask for a pay off last month and what Wellsfargo sent me was Almost {$1700.00} more than what I actually owe on this home. I have quotes for payoffs from XX/XX/XXXX of XXXX that quote was {$800.00} dollars more than what XX/XX/XXXX quote. My escrow should be zero I have with my XXXX. I no longer pay the city taxes do to begin XXXX. The insurance is not due till XX/XX/XXXX, XXXX and I have already set up for that money to come out of my checking account, but Wellsfargo still insist after sending in the information, I have to pay {$310.00} a month for Escrow Wellsfargo in my opinion and its strictly an opinion has literally robbed me of {$73.00} a month for the past seven years countless phone calls arguments migraines mad at the world because they dont understand or wont do whats right XXXX from XXXX this loan is XXXX XXXX  me and all the dishonesty makes me sick. 
I would appreciate any help you can offer.. 

Sincerely XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation