Consumer complaint received 2024-10-04 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Background I initiated disputes regarding an account reported by a collection agency, which I believe is inaccurate and does not comply with federal law under the Fair Credit Reporting Act ( FCRA ). Specifically, the following issues need to be addressed : Inaccurate Collection Account Reporting : The collection account being reported does not match any open or valid account that I currently have. I have requested a debt validation from the collection agency, as provided under 15 U.S.C. 1692g ( FDCPA ), and they have failed to provide the necessary documentation to substantiate the debt. Under 15 U.S.C. 1681e ( b ), credit reporting agencies are required to ensure the accuracy of information reported, and their failure to remove this inaccurate account is a violation of this provision.

Failure to Provide Proof of Assignment : The collection agency has not provided any documentation of a legal assignment of this alleged debt to their entity, as required under UCC 9-404. Without such documentation, they are not legally authorized to collect or report this debt. 

Failure to Investigate and Correct : Despite my disputes and supporting evidence, Experian, XXXX, and XXXX have continued to report this collection account without conducting proper investigations or providing me with evidence of their investigation process. This is in direct violation of 15 U.S.C. 1681i, which requires credit reporting agencies to investigate disputed information and correct or delete inaccurate information.

Legal Framework 15 U.S.C. 1681e ( b ) ( FCRA ) : Credit reporting agencies must adopt reasonable procedures to ensure maximum possible accuracy of the information reported.

15 U.S.C. 1681i ( FCRA ) : If a consumer disputes the accuracy of any information on their credit report, the credit reporting agency must conduct a reinvestigation within 30 days and delete or correct any inaccurate or unverifiable information. 
15 U.S.C. 1692g ( FDCPA ) : Debt collectors must provide proper validation of the debt, including proof that the debt is valid and collectible.

UCC 9-404 : Requires legal documentation proving that the collection agency has a valid assignment to collect or report the debt. 
Unresolved Issues Despite following the appropriate dispute procedures, including filing complaints with your office on multiple occasions, each complaint has been closed without resolution. The continued presence of this inaccurate and unverifiable collection account on my credit reports is severely damaging my creditworthiness and is in direct violation of my rights under federal law. 

Request for Action I am requesting the following actions : Ensure that the collection agency complies with federal law by providing proper documentation of the alleged debt or removing the account from my credit reports if they can not substantiate their claims. 

Monitor compliance by the collection agency to prevent further violations of my consumer rights. 

I appreciate your immediate attention to this matter and look forward to a prompt and satisfactory resolution. If this issue continues unresolved, I will have no choice but to explore further legal options, including filing lawsuits for violations of the FCRA and FDCPA. 

Thank you for your time and assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation