Consumer complaint received 2024-10-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
Charge of timeshare and upgrade from XXXX XXXX XXXX and Maintenance fees also to return money paid from hotel stay that was paid by XXXXXXXX XXXX XXXXXXXX this occurred between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX with disconnected XXXX Military Account via XXXX XXXX XXXX XXXX and American Express XXXX owes money for : ( i ) Breach of Contract for goods and services paid for and not received. 
( ii ) XXXX of XXXX. 
( iii ) Professional Negligence. 
( iv ) money owed and account malpractice After not being able to stay in my own timeshare building XXXX XXXX XXXX XXXX XXXX XXXXXXXX That they promise me, XXXX deceit, bad practice and unwilling care. XXXX  with XXXX XXXX XXXX XXXX  and American Express with unprofessional accounting that did not record my payments even though the XXXX loan is paid in full. Withdrawal from my bank account that was not approved and destroying my Credit report after all payments to include maintenance fees are fully paid. Over charging hotel stays do to malpractice procedures on their part. XXXX XXXX XXXX should not be legally immune to third party American Express unprofessional and malpractice procedures, even when I had told them that their accounting was wrong. Requesting to cancel timeshare contract and refund and financial obligations that are owe to me from payment of upgrade from XXXX XXXX... 
AMERICAN EXPRESS CO : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Zip XXXX Phone ( XXXX ) XXXX Same Mailing Address No How much I am Suing XXXX When occurred Period Occurred from XX/XX/XXXX Occurred to XX/XX/XXXX The money that they are charging me for was withdrawn from American Express account and sent by me directly to XXXX XXXX XXXX XXXX XXXX  to pay the bill in total. The reason that I played off the account early was the second year the interest on the account was going up. By paying the account off when I did saved me a lot of interest money. 
Where this occurred at Between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  PHONE : XXXX and American Express Credit Bureau XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX AMERICAN EXPRESS XXXX XXXX XXXX  No Defendant owes money for : ( i ) Breach of Contract in regards to Warranty. 
( ii ) Professional Negligence. 
( iii ) False Claims and Reports filed. 
( iv ) Other American Express Credit Card was a third party for XXXXXXXX XXXX XXXX XXXXXXXX. XXXX XXXX closing date XX/XX/XXXX. The amount was for {$16000.00} dollars with minimum payments of {$330.00} monthly account ending in XXXX. In the month of XXXX I talked to the customer care representative and they agreed for me to pay the remaining amount of {$12000.00} to the card via my credit card, in which I did. I started calling American Express and XXXX XXXX XXXX the next month after noticing the payment was not placed on my account to pay off the XXXX XXXX XXXX XXXX XXXX XXXX. This is a bad disconnect between XXXX XXXX XXXX and American Express. For XXXX months they did not pay the XXXX off as agreed upon. The month of XXXX I contacted my bank XXXX XXXX XXXX XXXX and had the money on the American Express card canceled and withdrew it and send the money {$12000.00} directly to XXXXXXXX XXXX XXXXXXXX XXXX and paid the account in full. Since then they have badly damaged my credit report and performed negligent accounting practice and malpractice professional harm to my XXXX XXXX Credit card showing that I still owe them money. If you look up my account for XXXXXXXX XXXX XXXXXXXX XXXX you will see that the timeshare is paid in full. I have a copy of the statement. I have went to my bank, the XXXX XXXX XXXX XXXX and they gave me the Bank payments of all money send to the XXXX XXXX XXXX and American Express, with amount of payments to both XXXX XXXX XXXX  and American Express they owe me. {$3700.00} They are charging me for the money that I retracted from the account to pay for the timeshare after I had been inquiring with both XXXX XXXX XXXX XXXX XXXX XXXX XXXX American Express for nearly XXXX months telling them that I sent the money to the credit card account as agreed upon and they never paid the bill to XXXXXXXX XXXX XXXX XXXX XXXX So, they are charging me for money that I took out of the account to pay the XXXX  myself after the biggest disconnect between XXXX know businesses. By, them charging me for my own money that was paid to the XXXX. This is considered fraudulent practice and dishonest and malpractice accounting practices.

Company response to consumer: Closed with explanation