Consumer complaint received 2025-04-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: REGIONS FINANCIAL CORPORATION
State: AR

Complaint narrative:
I received a text message stating it was regions bank and if i had attempted to use my business debit card at XXXX in XXXX Oregon for {$730.00} and to reply by texting Y for Yes or N for No. I texted N for no and as soon as I got done texting I receive a call from XXXX Alabama saying it was regions bank verifying the transaction. I did believe that it was regions calling me because he knew a lot of my personal information such as my last 4 digits of my social security, the first 4 and the last 4 digits of my business debit card, my address, the last 2 bank transactions on my checking account. So he then said he would text me a verification code so they can take further action to cancel the transaction from XXXX for {$730.00}. I never gave them my username or password for my online banking and he never asked for it either. He stated they would cancel that card and I would receive a new one in the mail. Later that night I felt like something wasnt right so I logged in to my online banking and thats when I discovered I had a pending transaction for {$39000.00} and I immediately called the number I. The back of my debit card and the person that I spoke to said that it was still showing pending and she would freeze my accounts and hopefully the funds would not go out. She also stated for me not to worry it they were able to draft the amount that regions should return my money in 3 business days. She told me to visit the local regions branch the following morning and I did which the manager was not there one of the clerks assisted me and I told her what happened and she told me that even if I had gave them the verification code that they would of had to have my username and password already because you need all 3 to log in to online banking. She said for me to get a police report and to bring it back to them. I went back on Monday and spoke to the manager XXXX and she was accusing me of leaving my user name and password at my business or dropping it somewhere. I told her I do not carry that personal information with me. I felt like she was not trying to help me at all she contact me I believe a week later and told me my claim was denied, I asked her why and she said I would receive a letter in the mail. So then days later I went to the branch to ask her for a print out of the letter because I had not received it and she told me she was not able to print it out for me that I would have to wait to get it in the mail. I told my husband and he then drove me to the regions branch in XXXX XXXX Arkansas and the manager their was not in but the clerk was able to print out the letter for me and I also filed a complaint with him on XXXX the manager from the XXXX XXXX. About a month later visited another manager at a different regions in XXXX and he resent my claim and later I received another letter stating it was denied.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation