Consumer complaint received 2026-03-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: FIRST TECHNOLOGY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
FORMAL MANDATE : ASSET-BASED LOAN RESTRUCTURING & NOTICE OF BREACH Account : XX/XX/XXXX XXXX ending in XXXX Date : XX/XX/XXXX TO : Corporate Compliance / Legal Department / Special Assets Management First Technology Federal Credit Union XXXX XXXX : FORMAL GRIEVANCE & DEMAND FOR ACCOUNT RECTIFICATION This letter serves as a formal mandate to restructure the above-referenced account. Since XX/XX/XXXX, following the passing of my mother and the resulting end-of-life expenses, I have been transparent regarding my financial status. Despite this, First Technology Federal Credit Union ( XXXX ) has engaged in systemic administrative bad faith, extracting payments under false pretenses while failing to provide substantive execution. ITEMIZATION OF STAFF CONTACTS & FAILURES : XX/XX/XXXXXXXX XXXX ( Special Assets Management ) XX/XX/XXXXXX/XX/XXXX Source : XXXXXX/XX/XXXX Action : Issued a disingenuous refusal stating no interest rate reductions or extensions were available. XX/XX/XXXXBREACH : Provided false information regarding available hardship protocols to intentionally delay a legitimate workout. XX/XX/XXXXXXXX XXXX ( Hardship Team / XXXX XXXX ) XX/XX/XXXX XX/XX/XXXX Source : XXXX / XXXXXX/XX/XXXX Action : Responded with a vague " Hardship Assistance '' email that provided no connection or execution path. XX/XX/XXXX BREACH : Failed to provide a consistent loss mitigation path as required by industry standards for a member in documented hardship. XX/XX/XXXX Special Assets Management ( XXXX XXXX ) XX/XX/XXXX : XX/XX/XXXX Source : XXXX * Action : Issued an email stating, " Oh wonderful, were the XXXX unit, weve got you worked out. '' * BREACH : This was a deceptive statement intended to pacify the member while allowing the account to hit XX/XX/XXXXdays of delinquency. No substantive workout was attached to this " wonderful '' claim. XX/XX/XXXXXXXX [ Last Name Not Provided ] ( Loan Workout Specialist ) XX/XX/XXXX : XX/XX/XXXX Action : Direct verbal confirmation explicitly promising a follow-up email and a restructure plan. Relying on this professional commitment, I authorized a {$240.00} payment. XX/XX/XXXX BREACH : Deceptive Collection ( XXXX ). This representative has failed to follow up or execute. Taking funds from a member in a " cash crunch '' under the guise of imminent help is a predatory and deceptive act. ASSET-BASED POSITIONING : My current liquidity is prioritized toward finalizing my Florida XXXX XXXX XXXX ( Florida Statute XXXX ). This state-recognized status is currently pending and is a fundamental component of my asset-strong financial strategy. If my financial position is sufficient for the State of Florida to grant a tax deferral, FTFCU has a regulatory obligation to align its loss mitigation accordingly. DEMAND FOR RELIEF : * Immediate Credit of XX/XX/XXXX Months Interest : As a remedy for the institutional negligence documented since XX/XX/XXXX. XX/XX/XXXXXXXX Asset-Based Workout : Implementation of a low-interest, fixed-payment plan. XX/XX/XXXX Account Correction : Re-age the account to " Current '' and waive all late fees for XXXX and XX/XX/XXXX. XX/XX/XXXX Payment Refund : Direct credit or refund of the {$240.00} obtained via the deceptive verbal commitment on XX/XX/XXXX. I expect a response from a Compliance Officer authorized to finalize this restructure by XX/XX/XXXX, to avoid a formal escalation to the Consumer Financial Protection Bureau ( CFPB ) and potential legal action for breach of contract and XX/XX/XXXX violations. Respectfully, XXXX XXXX Sent via XXXX Certified Mail Would you like me to generate the final text for the CFPB " What happened '' box using these full names and breaches?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation