Consumer complaint received 2025-04-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SELECT PORTFOLIO SERVICING, INC.
State: IL

Complaint narrative:
Subject : Formal Complaint Against SPS for Inaccurate Credit Reporting and Violation of Billing Notice Requirements Request for Bureau Notification Dear CFPB Representative, I am submitting this formal complaint against Select Portfolio Servicing, Inc. ( SPS ) for violations of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ) in connection with its reporting and servicing of my mortgage account. 

According to my credit file, SPS is inaccurately reporting the following information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This information is inaccurate and misleading, and it violates multiple federal consumer protection laws : 1. Fair Credit Reporting Act Violations ( 15 U.S.C. 1681 et seq. ) 1681i ( a ) ( 1 ) ( A ) : Credit reporting agencies must investigate disputed items. Despite SPS reporting this account as disputed, it continues to be listed with derogatory marks without resolution or correction. 

1681s-2 ( b ) : Data furnishers must reasonably investigate disputes and correct or delete any unverifiable or inaccurate information. SPS has failed to do so. 

1681e ( b ) : Reporting must ensure maximum possible accuracy. Reporting a 120+ Days Late status while simultaneously showing a dispute, and without demonstrating proof of proper billing, is inaccurate and harmful. 

2. Truth in Lending Act Violation ( 15 U.S.C. 1666b, Section 1637 ( b ) ) Under 15 U.S.C. 1666b, SPS is required to mail or deliver billing statements at least 21 days before a payment due date. I hereby request : Documented proof from SPS that billing statements showing a {$5400.00} due amount were mailed or delivered to me at least 21 days before the listed due dates that resulted in the reported delinquencies. 

If such proof can not be provided, then these late payment entries are in violation of federal law and must be immediately removed from all credit reports. 

3. Request to Notify the Three Major Credit Bureaus I respectfully request that the CFPB notify and coordinate with the three major credit reporting agencies : XXXX XXXX XXXX to ensure that any inaccurate, unverifiable, or unlawfully reported information furnished by SPS is corrected or deleted from my consumer credit reports across all platforms. 

Requested Relief Investigate SPSs handling of my mortgage account reporting and its failure to comply with federal law.

Require SPS to provide proof of timely billing ( 21 days prior to due date ) as required under 15 U.S.C. 1666b. 

Remove all derogatory marks that can not be legally substantiated. 

Notify XXXX, XXXX, and XXXX to ensure correction or removal of this information from my credit file.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation