Consumer complaint received 2024-12-24 00:00:00
Product: Mortgage — Manufactured home loan
Issue: Struggling to pay mortgage — Foreclosure
Company: 21ST MORTGAGE CORP.
State: NV

Complaint narrative:
I was approved for a mortgage loan ( to purchase a XXXX XXXX XXXX ) by 21st Mortgage Company [ XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX TN XXXX XXXX Phone : XXXX Fax : XXXX XXXX.21stmortgage.XXXX ] in XX/XX/XXXX for the original loan amount of {$160000.00} with XXXX payments of {$1900.00}. 

My down-payment was roughly {$50000.00} and I moved from California to the property as soon as the mortgage loan closed ; the property address is XXXX XXXX XXXX, XXXX, NV XXXX and as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  this property is my primary residence and work address. 

Three months after closing the loan and moving to the property, my cXXXX XXXX XXXX XXXX and I was XXXX XXXX in XX/XX/XXXX. I used savings to make 2 monthly mortgage payments while I searched for employment, but due to my new residence state and unfamiliarity with state benefits and programs, I became past due on my mortgage payments in XXXX of XXXX while still seeking employment and made 21st Mortgage aware of this temporary situation. 

In XX/XX/XXXX I took a minimum-wage job to help pay monthly expenses and updated 21st Mortgage on my new job. Based on my limited income at that time, I was not able to pay the monthly mortgage amounts and was granted a one-time adjustment on 3-months worth of mortgage payments when I was able to pay the principal in exchange of waiving the interest. 

In XXXX of XXXX I attained employment in my profession and industry at a payrate that was slightly below my average of {$60.00} per hour and attempted to re-initiate repayment of the past-due amount at that time. A payment of {$1500.00} was made in XXXX of XXXX however, due to unpaid holidays I was not able at that time to make a XXXX payment, and made 21st Mortgage aware of this temporary issue. 

At this point in XX/XX/XXXX, 21st Mortgage changed their tactics and demanded payment in full of the past-due amount as well as interest and penalties. While I attempted to reassure 21st Mortgage that my employment and income had stabilized and that I could certainly double my monthly payment amount in order to ameliorate the past-due amount within a year, 21st Mortgage was completely unwilling and pejorative in showing any willingness to modify the conditions of my mortgage. 

From XX/XX/XXXX to XXXX of XXXX I received many threatening demands for full repayment of my mortgage loan, was restricted by the 21st Mortgage website from submitting any payments, and was " funneled '' by their system into communicating with very-aggressive loan repayment personnel. In XX/XX/XXXX I was then contacted by XXXX XXXX who stated she was a " Legal Coordinator '' for 21st Mortgage. Under the guise of " wanting to work with the debtor '' and with many false reassurances of options that would " help me keep my home '', I was encouraged to submit " Loss Mitigation '' applications through 21st Mortgage. Loss Mitigation applications were submitted on XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. These applications were invasive and cumbersome and even after providing detailed personal information along with proposed fair, equitable repayment arrangements to wipe out the past-due amounts inside of 1 year, the response from 21st Mortgage was always the same - full immediate repayment of all past-due amounts with fees, interest, and penalties. With 21st Mortgage submitting negative credit reporting I am not able to attain another loan to mitigate the past-due amount. Also, I have been declined for COVID and other mortgage assistance because my income is too high to qualify. 

Upon receiving the written response from Legal Coordinator XXXX XXXX to the latest XX/XX/XXXX Loss Mitigation application it was glaringly obvious that other Loan Modification options had been available ; BUT 21st Mortgage and its representatives NEVER made those options available to me! In the written response from XXXX XXXX, the " policy '' of 21st Mortgage was that if a borrower " chose '' to use Loss Mitigation then any of the several Loan Modification options would NOT be available! 

In hindsight, I now realize these Loss Mitigation applications pushed by 21st Mortgage were merely delaying tactics to further hinder my ability to mitigate my past-due debt to get back on track with my monthly mortgage payments and instead to hasten my inability to pay the ballooning past-due amount in full. Coupled with this outrageous 21st Mortgage " bait-and-switch '' preventing my loan from being modified, 21st Mortgage also put forth negative statements on my credit reporting as well as filed documents in a different state in order to deter me as the borrower from fighting against foreclosure. Further harassment from 21st Mortgage has come from having numerous legal documents strewn across the front of my property.

As a borrower attempting to repay a past-due amount on my mortgage that is protected by the Consumer Financial Protection Bureau , I am filing this formal complaint alleging unfair, predatory, aggressive, and harassing business practices by 21st Mortgage.

Company response to consumer: Closed with explanation