Consumer complaint received 2026-02-04 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
XXXX XX/XX/year> The following is my response to the CFPB closure of my complaint XXXX against Wells Fargo . 

My Complaint XXXX should not have been closed ; Wells Fargo continues to make egregious errors in handling this Wire Transfer. Wells Fargo Executive Office has twisted the Truth and made ridiculous excuses for their Fraud Units Failure in stopping this Wire Transfer. The Wells Fargo Executive Office continued to make excuses for their employees errors within their own Office ; and then failed on multiple occasions to provide contact information for their Legal Department. I repeatedly asked for the Legal Departments contact information so I could file a Legal Suit with the XXXX  Court. Wells Fargo has refused. 

During my conversation with XXXX XXXX XXXX, I asked/requested to escalate my claim to her manager/supervisor ; she refused multiple times but finally gave me the name of XXXX XXXX XXXX ; however , she refused to give me contact information for XXXX XXXX XXXX. 

During my conversation with XXXX XXXX XXXX, I also asked for contact information for the appropriate legal team or legal point of contact ; she refused. I told her multiple times that I needed this information to file legal documents with the Court. XXXX XXXX XXXX finally gave me the name XXXX XXXX with no contact information. 

During my conversation with XXXX XXXX XXXX, she repeatedly asked if I had any questions that she could answer. I provided the questions to XXXX XXXX XXXX and XXXX XXXX, they have refused to respond to these questions : Request CFPB Investigate and require Wells Fargo respond to these questions : 1. What is the Wells Fargo Policy for reporting Wire Transfer Irregularities?

2. What is the Wells Fargo Policy for reporting Wire Transfer Fraud?

3. What is the Wells Fargo Policy for reporting Wire Transfer Fraud identified by Members?

4. What Agency does Wells Fargo report Wire Transfer Irregularities?

5. What Agency does Wells Fargo Criminal Activity on Wire Transfer?

6. What Agency did Wells Fargo report Criminal Activity on my Claim?

7. What date did Wells Fargo report Criminal Activity relate to my Claim?

8. What is the current status of the Criminal Report of my Claim?

9. Request a copy of the Criminal Report on this Wire Transfer Fraud.

10. I was visited by Social Services, why did Wells Fargo initiate an investigation of Elderly abuse with Social Services? Aside : I determined via the XXXX  Social Services that Wells Fargo Professional filed the case with them.

11. What is XXXX XXXX XXXX email and mailing address? 
12. What is the Mailing address of the Wells Fargo Legal Department that will be handling this Claim?

13. What is the Mailing address and Email address for filing Complaints against Wells Fargo Employees?

Wells Fargo Executive Office has twisted the Truth and made ridiculous excuses for their Fraud Units Failure in stopping this Wire Transfer, errors made by their staff, and failure to answer my questions.

The CFPB should continue to Investigate my substantiated complaint and require Wells Fargo to refund my {$22000.00}. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation