Consumer complaint received 2025-03-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
XXXX with Wells Fargo entered claim XXXX XXXX for {$110.00} on my debit card # XXXX plus a {$3.00} fee XXXX. The line item said NON-WF ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
( I live in a retirement community called XXXX XXXX with approximately XXXX condos. I recognized the address as the Kings Point recreation clubhouse. A XXXX sqft facility. Having never used a non-WF machine before, as well as not even knowing they even had XXXX inquired at the front reception desk. The gentlemen said its to the right ( about XXXX feet ) hidden before the office door. 
I snapped a photo of the white labels on the XXXX wide machine. XXXX said Sales and XXXX XXXX XXXX ATM XXXX a division of XXXX XXXX XXXX XXXX XXXX The other said Operational Problems or Suspicious Activity Thiis terminal is Operated by XXXX XXXX XXXX and is Serviced by XXXX in compliance with all regulatory and network rules. In the event of operational problems or to report suspicious activity at this tern ] minal, please call customer service at XXXX. 
I left numerous voicemail messages with no return calls. I then contacted the Sales and Service number and XXXX XXXX answered and was vert forthcoming ( Direct cell XXXX ) and explained the following : XXXX. The machine is the last of the XXXX machines in the clubhouse remaining and it has been problematicand the other XXXX were too that were removed. 
XXXX. The fact that the machine only dispenses XXXX dollar bills makes a {$110.00} charge ( as well as the next XXXX of {$100.00} and {$110.00} ) impossible! 
XXXX. I later spoke to him again after the next XXXX incidents and XXXX new debit card now totaling {$340.00} including {$9.00} in fees. I dont understand wht the cards were inserted and supposedly mine why wouldnt the line item have my name as the owner of the cards instead of XXXX XXXX XXXX The office had no idea who XXXX XXXX was. I found the company in XXXX in XXXXXXXX XXXX 
XXXX second charge hit my checking account for {$100.00} plus {$3.00} fee on the new replacement debit card # XXXX at the same clubhouse address. 
BOTH CLAIMS WERE DENIED BY WF REPEATEDLY SAYING THE REASON IS : The card was used at a Non-WF machine! This was from the final person in the Escalation Team. When I asked for the documentation steps that were taken in the investigations she said she would send it back to XXXX and ask him to forward the information to me and to this date Ive received nothing. 
XXXX Third charge on replacement card # XXXX for {$110.00} plus {$3.00} NON-WF ATM WITHDRAWAL AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
These XXXX cards never have never left my XXXX wallet and no one knows my pin. Im retired, XXXX XXXX XXXX and have never used a non WF atm in the XXXX plus years Ive XXXX with WF! The XXXX AGENCY for Regulation E filings repeatedly said to call WF and then hung up on me! WF has never responded to my Reg E requests.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation