Consumer complaint received 2025-07-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: EdFinancial Services
State: FL

Complaint narrative:
I hope this message finds you well. I am writing to respectfully request a goodwill adjustment regarding the recent negative reporting on my credit file related to my student loan account with EDFinancial. 

Unfortunately, I was unaware that my loan payments had become delinquent due to the fact that all communications were being sent to an email address I no longer had access to. I was under the impression that I would be notified by mail at my home address if any important updates or deadlines arose. I did not receive any physical letters or notices indicating that my loan was due or had become past due. 

Additionally, I was completely unaware that my loan provider had changed to EDFinancial. I never received formal notice of the transfer, and as a result, I had not set up an account with their organization. Even if I had known the loans were due, I would not have known how or where to make the payments without proper account access or onboarding information. This left me entirely in the dark through no intentional fault of my own. 

In fact, it wasnt until today I created an account with EDFinancial that I was even asked to indicate my communication preferences for email or physical mail. This was the first time Ive been given the opportunity to ensure my contact information is accurate and my preferred method of communication is on file. 

The moment I discovered that my loans were due and had fallen behind, I took immediate action to bring my account current and paid the balance in full. I take my financial responsibilities seriously and never intended to let my account fall into delinquency. 

What has been most disheartening is that within a matter of seconds, all of the hard work I had put into building and maintaining my credit over the years was undone. Ive made every effort to be financially responsible, and seeing my credit score drop so significantly due to circumstances I was unaware of has been incredibly upsetting and discouraging.

Had I been aware of the outstanding balance or impending delinquency sooner, I would have addressed the situation immediately. I fully understand the importance of staying on top of my financial obligations, and I take full responsibility for the lapse in communication on my end. This situation was never a matter of neglect but rather a genuine misunderstanding and breakdown in communication. My credit score is very important to me, and I am working hard to maintain and improve it as I strive toward my personal and financial goals. 

I kindly ask that you consider making a goodwill adjustment to remove the late payment ( XXXX ) or negative mark from my credit report. I believe this adjustment would more accurately reflect my character and intention to maintain a positive payment history. 

Thank you for your time and consideration. I sincerely hope we can resolve this in a way that benefits both parties. Please let me know if you require any further information or documentation from me.

Company response to consumer: Closed with explanation