Consumer complaint received 2024-08-29 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRANSWORLD SYSTEMS INC
State: NJ

Complaint narrative:
To Whom It May Concern, Re : False Debt Claim by Transworld Systems , Inc. 

I am writing to formally address and dispute a false claim made by Transworld Systems , Inc., alleging that I owe a debt related to a former XXXX  account. This claim is entirely inaccurate and does not reflect the true status of my financial obligations. The account in question was subject to an Early Termination Fee ( ETF ) waiver due to a FEMA-declared disaster. I request that the Consumer Financial Protection Bureau intervene in this matter to ensure that my rights as a consumer are upheld. 

Account Information : Former XXXX Account : [ Redacted ] Contract Period : XX/XX/XXXX - XX/XX/XXXX Background : Waiver Details : An Early Termination Fee Waiver was initially granted on XX/XX/XXXX, after my residence was destroyed due to a FEMA-declared disaster. The disaster resulted in significant damage, including burst pipes and flooding, rendering the property uninhabitable. Additionally, on XX/XX/XXXX, a second ETF Waiver was granted to correct an error in XXXX XXXX records, reaffirming that no ETF should have been charged. 

Payment Record : Throughout the duration of my contract with XXXX, all bills were paid on time and in full, with no outstanding balance upon account closure. Furthermore, all required equipment was returned on time as stipulated. 

Pending Refund : Despite fulfilling all obligations under the contract, XXXX has not yet issued a refund for excess charges that were paid. I have attached the relevant correspondence and the form submitted as requested by XXXX XXXX. 

Issue with Transworld Systems , Inc. : Transworld Systems , Inc. is falsely claiming that I owe a debt related to this account. This is a clear misrepresentation of the facts, as all financial obligations were met and the account was properly closed with all terms honored. This erroneous claim has caused unnecessary harm to my credit score and has further exacerbated my financial situation. 

Requested Action : I request that the Consumer Financial Protection Bureau take immediate action to : Investigate and Remove : Ensure that Transworld Systems , Inc. removes this false claim from my credit file and ceases all attempts to collect on this nonexistent debt. 

Rectify Credit Reporting : Confirm that all credit bureaus reflect the accurate status of this account, showing that no debt is owed. 

Prevent Future Issues : Take steps to prevent Transworld Systems , Inc. from reintroducing this false claim or any similar claims in the future. 

Significant Distress : This situation has caused significant distress, from XX/XX/XXXX until today, XX/XX/XXXX, XXXXmore than six yearsand I seek your assistance in resolving this matter swiftly and justly. I have attached all necessary documentation to support my claim, including records of the ETF waivers, payment history, and communications with XXXX. 

Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation