Consumer complaint received 2026-04-09 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: SOFI TECHNOLOGIES, INC.
State: AL

Complaint narrative:
I am submitting a formal complaint regarding my inability to obtain a meaningful hardship review or sustainable repayment solution for my personal loan. I have experienced an involuntary and permanent reduction in income of approximately {$20000.00} annually, reducing my income from {$56000.00} to {$36000.00}. Based on this change, I now have a fixed and verifiable repayment capacity of {$600.00} per month. I proactively contacted the lender prior to any missed payments to request a sustainable modification that would allow me to remain current and repay the loan in full. My intent has been to address this situation responsibly and prevent any future delinquency. As part of my efforts, I submitted a detailed hardship appeal and a structured repayment proposal. Specifically, I requested a modified loan structure at approximately 2 % interest with an extended term of 84 months, resulting in a monthly payment of approximately $ XXXXwithin my confirmed financial capacity. This proposal was designed to ensure full repayment of the loan principal while maintaining long-term sustainability. I pursued this request through multiple channels, including phone, chat, and written communication. After repeated attempts, I was able to obtain a case number and have my request reviewed by the lenders resolutions team. Despite this escalation, I was ultimately informed that : - I do not qualify for any available hardship programs - No exceptions to internal policies are permitted - No further escalation paths or higher-level reviews are available - No individual or department has authority to approve or deny my proposed modification outside of standard program options As a result, I have been effectively prevented from accessing any meaningful or individualized review process, despite acting in good faith and before any delinquency has occurred. I am not requesting debt forgiveness or avoidance of my obligation. I am seeking a sustainable loan structure that allows for full repayment within my verified financial capacity. Under the current loan terms, a significant portion of each payment is applied to interest, which extends the repayment timeline and creates a structure that is not sustainable given my reduced income. Without a modification aligned to my $ XXXX monthly limit, this loan is at risk of becoming unsustainable over time, despite my clear intent to pay. This creates a preventable risk of default. In such a scenario, industry outcomes suggest the lender may ultimately recover significantly less than the full balance through third-party resolution processes. I am requesting that the lender : 1. Provide a meaningful, individualized review of my hardship situation 2. Allow for consideration of a sustainable loan modification aligned with my $ XXXX monthly capacity 3. Assign a qualified decision-maker with authority to evaluate options beyond rigid program limitations 4. Provide a clear written response explaining available options or the basis for denial I am prepared to provide full supporting documentation, including proof of income reduction and updated financial statements. My goal is to remain in good standing and repay this obligation in full under terms that reflect my current financial reality. I experienced an involuntary and permanent reduction in income of approximately {$20000.00} annually, reducing my income from {$56000.00} to {$36000.00}. As a result, I now have a fixed and verifiable repayment capacity of {$600.00} per month. Before any missed payments occurred, I proactively contacted the lender to request a sustainable modification that would allow me to remain current and repay the loan in full. I submitted a detailed hardship explanation and a structured proposal for a reduced interest rate and extended term aligned with my financial capacity. I made multiple attempts to resolve this through phone, chat, and written communication. After persistent efforts, I obtained a case number and had my request reviewed by the resolutions team. Despite this escalation, I was informed that I do not qualify for any available hardship programs. I was also told that no exceptions to internal policies are permitted, no further escalation paths exist, and no individual or department has authority to review or approve my proposal outside of standard program options. As a result, I have been unable to obtain a meaningful or individualized review process, despite acting in good faith and prior to any delinquency. I am not requesting debt forgiveness. I am seeking a sustainable loan structure that allows for full repayment within my verified financial capacity. Under the current loan terms, the structure is not aligned with my reduced income and will become unsustainable over time, creating a preventable risk of default.

Company response to consumer: Closed with explanation