Consumer complaint received 2024-08-06 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
I got a text message claiming to be Wells Fargo from the following phone number : XXXX ( XXXX ) XXXX on XXXX, XX/XX/XXXX. The message stated the following : " Free Wells Fargo Alert : A transaction was made from your card for {$850.00} at XXXX XXXX on XX/XX/year> ( XXXX XXXX differ ). Was this you? Reply Y or N. '' I replied " N '' to the message and received a phone call from someone named XXXX XXXX XXXX I'm not 100 % sure of the last name ), who assured me several times that I was speaking with a Wells Fargo representative on a recorded line and also provided me with his 'Wells Fargo identification number XXXX as XXXX. ' He explained that someone named XXXX XXXX in XXXX, TX was trying to hack into my account and wire herself money and in order to stop this from happening, I needed to transfer my money to the representative that was working on my case. He proceeded to walk me through the steps to wire {$610.00} from my checking account and {$4400.00} from my savings account to someone named XXXX XXXX as well as an additional {$3500.00} from my savings account through XXXX to someone named XXXX XXXX. I called Wells Fargo directly on XXXX, XX/XX/XXXX and explained all of the above to a representative named XXXX, who opened a claim for the wire transactions ( not the XXXX transaction ). XXXX transferred me to a representative named XXXX, who opened a separate claim for the XXXX transaction. I am able to provide the claim case numbers upon request. I followed up on these claims on XXXX, XX/XX/XXXX and was told that both of my cases were closed and that there was no resolution available. I then received a call from my local Wells Fargo branch on XXXX, XX/XX/XXXX. A representative named XXXX XXXX left me a message stating that she had information about my claim and to give her a call back. I called XXXX back, but reached her voice mail, so I left a message. She returned my call and left me a second message stating that she had some paperwork for me to sign so that they could move my claim through to another bank. When I finally connected with XXXX at the end of the day on the XXXX, she explained that I needed to come in to my local Wells Fargo branch to sign a document so that they could ask the bank that received my wire transfer to refund me some of my money. I went to the Wells Fargo in XXXX, Pennsylvania on XXXX, XX/XX/XXXX at about XXXX XXXX  and was told that Wells Fargo could not refund me any of my money due to my having made the wire transfers. They explained that if I were to sign the paper in front of me, they could push my claim through to XXXX XXXX, which is where the non-XXXX  transferred money was allegedly transferred to. I have not heard from Wells Fargo or XXXX XXXX  since signing these papers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation