Consumer complaint received 2025-02-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX, XXXX XXXX XXXX XXXX, AZ XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 

XXXX, Arizona XXXX Main : XXXX XXXX XXXX Member # XXXX I am writing to formally address a concerning issue regarding the suspension of my accounts at your XXXX location. I opened my accounts under the understanding that the approval was based on my credit score, which is currently XXXX, and my income, which meets the qualifications stated by your staff. I was informed at the time that no further financial documentation would be required given that I met these criteria. 



However, on XX/XX/XXXX25, I was visiting a branch and contacted by an auditor, XXXX XXXX who informed me that my accounts were at risk of being suspended unless I provided additional financial documentation. This request, which came after I had already been approved based on my credit score and income, was both surprising and direct violation of the current protocol and procedure that the bank has adopted as of this past service. 



Additionally, my accounts were suspended without prior notice or an adequate explanation. 

I want to stress that at the time of my initial approval as well as now I met all of the necessary criteria as per your guidelines for the approval received. The request for additional documentationespecially since I was informed by both bankers that my profile and income doesnt warrant to provide financial documentation. My income coupled with my creditworthiness is top tier according to my bankers therefore making it not necessary to provide additional documentation again this is according to XXXX AZ XXXX XXXX policy and procedures and not that of my own. 



I feel that the suspension was extremely targeted and racially motivated, and that was the reason why so abruptly my accounts were suspended without a prior notice a letter any information which is protocol. Its unprecedented that any financial institution would be taking their clients through the wringer, especially if they meet all of their requirements to bank with them. This predatory lending predatory account management is causing me to feel that maybe the banking relationship should end because of the trust factor being severely compromised. 



Given that this issue only arose at the XXXX location and not at the XXXX XXXX XXXX, I am concerned about the possibility of inconsistency in the treatment of customers based off their background, and I feel that the charges that were made against me at the XXXX location and the further information that was being demanded were not because of concerns about my credit worthiness, but solely recently motivated and predatory as well as abusive.. I have always been treated respectfully and professionally at the XXXX XXXX XX/XX/XXXXand was under the impression that the same standards would apply at all locations. 

Therefore, I am requesting the following : A detailed explanation regarding why my accounts were suspended and the exact criteria that triggered this action. 
Immediate reinstatement of my accounts, as I meet the original criteria for approval based on my credit score and income for both personal and business lending.

Clarification regarding the decision to request additional documentation after the initial approval.

Assurance that all future interactions will be based on the same standards as initially agreed upon, without unnecessary and unexplained changes to the criteria.

An opportunity for further discussion regarding this matter in person at the XXXX XXXXXX/XX/XXXX this afternoon. I will be taking time off work this afternoon resolve this issue directly and feel it is crucial to address it as soon as possible. 
Please confirm receipt of this letter and provide a response as soon as possible. If this matter is not resolved to my satisfaction, I will seek further steps, including arbitration, to ensure that my rights are protected. 

Thank you for your prompt attention to this matter. I look forward to your response and the resolution of this issue. 



Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation