Consumer complaint received 2026-01-30 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Maximus Federal Services, Inc.
State: IL

Complaint narrative:
I am filing this complaint regarding a failure to properly report corrected loan status information to Federal Student Aid, which is preventing me from receiving XXXX XXXX XXXX XXXX despite meeting all program requirements. 

BACKGROUND : I worked full-time for a qualifying nonprofit employer for 11 years ( XX/XX/XXXX - XX/XX/XXXX ) and made consistent payments toward XXXX. During graduate school ( XX/XX/XXXX- XX/XX/XXXX and XX/XX/XXXX- XX/XX/XXXX ), I was automatically placed in " in-school deferment '' by my loan servicer without my consent. I continued making full payments during this time, but those XXXX  months were marked as ineligible. 

THE CORRECTION : On XX/XX/XXXX, XXXX completed an update to my account reflecting that my loans have been in continuous repayment since XX/XX/XXXX. I received official written confirmation from XXXX dated XX/XX/XXXX. 

THE PROBLEM : Despite XXXXXXXX XXXX  correction, Federal Student Aid 's records ( via XXXX and the National Student Loan Data System ) still show those periods as deferment/forbearance. My PSLF qualifying payment count remains at XXXX instead of the XXXX I have actually made. 

When I contact XXXX, they say they are waiting for updated information from the servicer. When I contact Aidvantage XXXX who reports to XXXX ), they say they have reported the information and XXXX needs to update their system. I am caught in a loop between agencies with no resolution. 

TIMELINE OF EFFORTS : Since XX/XX/XXXX, I have : - Filed multiple feedback complaints with XXXX  ( Case # XXXX, # XXXX ) - Submitted XXXX XXXX  reconsideration requests ( Case # XXXX ) - Contacted the FSA Ombudsman - Made over XXXX documented contacts with XXXX, XXXX, and Aidvantage - My XX/XX/XXXX reconsideration shows " escalated '' status but remains unresolved IMPACT : I am no longer employed by a qualifying nonprofit but continue making payments on a {$34000.00} balance that should be forgiven. I have been waiting XXXX months for resolution of what is essentially a data synchronization issue between XXXX XXXX Aidvantage XXXX and XXXX. 

DESIRED RESOLUTION : I am requesting that XXXX and Aidvantage provide documentation confirming exactly what information was reported to the XXXX XXXX XXXX XXXX XXXX and when, so the discrepancy can be identified and corrected. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : First feedback complaint filed with FSA - XX/XX/XXXX : XXXX  Reconsideration Case XXXX XXXXXXXX submitted - XX/XX/XXXX : XXXX corrected account status - XX/XX/XXXX : XXXX confirmation letter received - XX/XX/XXXX : Second reconsideration submitted ( currently " escalated '' ) - XX/XX/XXXX : Aidvantage confirmed they report to XXXX weekly but can not say when XXXX will update

Company response to consumer: Closed with explanation