Consumer complaint received 2018-06-11 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Critical Resolution Mediation LLC
State: IN

Complaint narrative:
Refer to closed complaint XXXX. 

Critical Resolution Mediation agreed to refund the customer the {$300.00} they collected, without requirement to admit any wrongdoing. Customer contacted our company to advise that he is yet to receive the {$300.00} and asked that we intervene once again. 

Consequently, we are opening a new complaint and not only do we expect that the {$300.00} owed to the customer is remitted, we are reinstating all late fees and service charges that were previously conditionally waived for Critical Resolution Mediation as well as all unbilled late fees and service charges that are owed. We have decided to cap these fees at {$300.00} for simplicity 's sake. 

Critical Resolution Mediation will immediately remit to XXXX XXXX to his address on file or to our office payable to him in the amount of {$300.00}. 

Critical Resolution Mediation will immediately remit to XXXX XXXX XXXX to our address a separate payment of {$300.00} for aforementioned fees. 

This time around, we won't be waiving any fees. We also will not wait very long before we open complaints with the Attorney General of your state, XXXX XXXX ' state, and our state against Critical Resolution Mediation. Additionally, an FTC complaint will be filed. We will also assist XXXX XXXX in filing an individual lawsuit against Critical Resolution Mediation. We will also form a lawsuit, and we will further be the Lead Plaintiff ( or designate XXXX XXXX to be ) for a CLASS ACTION LAWSUIT. 

This is the phase that only you see what we've typed. Any future actions will become public domain within the confines of the laws of all of our respective states as well as federal law. 

TOTAL TO BE REMITTED : {$600.00} XXXX XXXX ' PORTION : {$300.00} XXXX XXXX XXXX ' PORTION : {$300.00} ALL CAN BE REMITTED TO THE CORRECT PAYEE TO : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN XXXX Preferably, {$300.00} should be mailed to XXXX XXXX directly. 

FOR COMPLIANCE CONFIRMATION, YOU ARE TO EMAIL US THE CHECK NUMBER, AMOUNT, AND DATE OF MAILING ( AND LOCATION MAILED TO ) FOR BOTH CHECKS. 

IF ALL AMOUNTS ... ALL ... AMOUNTS ... ARE NOT REMITTED AND RECEIVED BY XX/XX/XXXX, WE WILL ALL MOVE FORWARD WITH LEGAL ACTION AS OUTLINED ABOVE! 

Again, the {$300.00} in fees is not negotiable. You caused expenses to our company needlessly at the onset and throughout. We gave you the chance to resolve it responsibly. You are now subject to OUR terms. 

Be advised, we have already gathered numerous names and addresses of victims of Critical Resolution Mediation and have documented their experiences in preparation for anticipated actions to take place. We WILL see this through to completion if you do not do as agreed and instructed. We CAN get you shut down relatively quickly. I am not the guy to challenge, this is not the company to challenge, and XXXX XXXX shall not be victimized any longer or he too shall receive substantial compensation from you! 

There is nothing to discuss. Resolve and confirm. XX/XX/XXXX is FIRM. XX/XX/XXXX is action day.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation