Consumer complaint received 2024-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
This complaint is in regards to the consumer report belonging to XXXX XXXX XXXX XXXX. The account in regards to XXXX XXXX XXXX that is being reported to XXXX XXXX XXXX XXXX XXXX report is directly related to identity theft. TRANSUNION has still not corrected this issue. I have already sent TRANSUNION an identity theft report, my social security account number, and proof of ID as well as a utility bill for my most recent accurate address on file. This is my XXXX correspondence with TRANSUNION regarding this fraudulent account. I have already notified all XXXX credit reporting agencies and XXXX XXXX XXXX on multiple occasions that the account in regards to XXXX XXXX XXXX is not mines it is fraud. TRANSUNION are still allowing this information to be reported to XXXX XXXX XXXX XXXX XXXX report when both credit reporting agencies was suppose to block the information and delete this fraudulent account from XXXX XXXX XXXX XXXX XXXX report. I am demanding that the information regarding the XXXX XXXX XXXX account that is being reported to XXXX XXXX XXXX XXXX XXXX report be blocked and deleted from XXXX XXXX XXXX XXXX TRANSUNION XXXX report in this notice as well. I have filed an identity theft report along with a personal statement from myself declaring the XXXX XXXX XXXX account to be fraud along with my social security account number and ID. This complaint is notice as well as my personal statement. XXXX of the major XXXX credit reporting agencies XXXX and XXXX has already removed the fraudulent account so I have not included those agencies in this notice. I have already TRANSUNION and XXXX XXXX XXXX that this account is fraud and not mines. I notified all parties of this issue over 3 months ago and the fraudulent account has not been deleted as of yet. In fact monthly late payments have still been reported on XXXX XXXX XXXX XXXX XXXX report over the past 3 months since my first XXXX initial notices to TRANSUNION concerning this matter. Being that TRANSUNION are aware of this issue after my first XXXX notices this would make TRANSUNION, XXXX XXXX XXXX civilly liable for all damages that I have experienced due to a fraudulent account being reported to XXXX XXXX XXXX XXXX XXXX report. The account in regards to XXXX XXXX XXXX is Reporting derogatory remarks to my consumer report such as late payments and collections and charge off status. However no collections account is being reported to my consumer report at this time. It simply states the account is charged off on the account statement XXXX XXXX XXXX placed on my TRANSUNION XXXX file. Due to the facts that this account is reporting derogatory remarks to my consumer report my XXXX XXXX has stayed at either a bad or fair credit rating over the last 2 years due to this fraudulent account being reported. I have not been able to receive household goods for my family as a result of these fraudulent derogatory remarks being reported to my consumer report. I have been denied access to lines of business credit because I am not able to use my social security account number belonging to XXXX XXXX XXXX XXXX as a personal guarantor in order to establish business credit. The reporting of this account is damaging XXXX XXXX XXXX XXXX reputation as well as causing me great humiliation and pain and suffering from repeated denials and rejections to do business. The reporting of this fraudulent account is damaging my ability to obtain household goods which damages my livelihood and my families, but also my ability to operate in commerce. These derogatory remarks have essentially damaged my livelihood over the past 2 years that this fraudulent account has been reported to my consumer report. I have been denied approval on auto loans which damages my ability to travel. I have been denied approval on housing which damages my ability to have a roof over my head as well as my wife and children. I as well as my wife and children are now homeless and have been placed in a homeless shelter in XXXX, New York as a result of being denied approval on housing. TRANSUNION have damaged my livelihood and my families. TRANSUNION in order to operate in XXXX signed agreements and contracts to uphold the XXXX XXXX XXXX and FCRA. TRANSUNION has violated this contractual agreement, and have broken federal laws. TRANSUNION has committed multiple violations of the FCRA. Earlier in this notice I stated that the account in regards to XXXX XXXX XXXX that is being reported to XXXX XXXX XXXX XXXX XXXX report is directly related to identity theft. I demanded that this fraudulent account be blocked and deleted/removed from my consumer report due to the fact it is not mines. The FCRA backs up my claims. According to XXXX XXXX XXXX Definitions Identity theft means a fraud committed or attempted using the identifying information of another person without authority. XXXX added to your report without your written consent could be considered Identity theft. I never gave TRANSUNION nor XXXX XXXX XXXX my written consent or authorization to report this information to my consumer report. If information was forged to appear that I did give authorization I now XXXX revoke that authorization I do not consent to this fraud being reported on my consumer report XXXX XXXX Code XXXX - Block of information resulting from identity theft Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than XXXX business days after the date of receipt by such agency of ( XXXX ) appropriate proof of the identity of the consumer ; ( XXXX ) a copy of an identity theft report ; ( XXXX ) the identification of such information by the consumer ; and ( XXXX ) a statement by the consumer that the information is not information relating to any transaction by the consumer. This clearly states that once I have notified the consumer reporting agencies which are XXXX, TRANSUNION, and XXXX that this account is Identity Theft that the account MUST be removed from my consumer report within 4 DAYS of the receipt of this notice. Earlier in this notice I stated that XXXX XXXX XXXX is reporting derogatory remarks on my Consumer report such as late payments which TRANSUNION is allowing them to do. XXXX XXXX XXXX is NOT alllowed according to the FCRA to report this type of information to my consumer report. The FCRA backs up my claims. XXXX XXXX XXXX XXXX - Definitions ; rules of construction The term consumer reporting agency means any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports. The term consumer means an individual. The term consumer report means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumers credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living ( XXXX ) Exclusions ( A ) ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; As you can see the FCRA states that transactions being reported on my consumer report is a violation. XXXX XXXX XXXX is reporting late payment history on this account for a debt. A debt that I do not owe at that. Payments between a consumer and the person making the report is a transaction as well as apart of the experience between the consumer and the person making the report. Which is not allowed to be reported to XXXX XXXX XXXX XXXX XXXX report. This is a violation of the FCRA, reporting transaction history is illegal according to the FCRA. Earlier in this notice I stated that TRANSUNION and XXXX XXXX XXXX were civilly liable due to the fact they are both aware that this account is fraudulent because I have already notified them. The FCRA backs up my claims. By violating section XXXX for permissible purpose and XXXX for information contained in consumer reports they are also violating compliance procedures under this title. XXXX XXXX Code XXXX - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer ( example of a consumer would be XXXX XXXX XXXX XXXX ) is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; If I can prove they wilfully violated the act I am entitled to at least XXXX $ per violation plus any other damages I have sustained as a result of their failure to follow the law. I stated earlier in this notice that I was denied approval to auto loans which damages my ability to travel as well as being denied approval on rent and home loans which resulted in me and my family becoming homeless and having to live in a homeless shelter. I have attached proof of residence at this homeless shelter along with this dispute. If I have to file more than XXXX complaint, wilful noncompliance can easily be proven as they had a full understanding of the violations after I complained the XXXX time. Which I complained about this account more than 3 times now. Every company in their agreements with consumers said they would follow the law and agreed to do so.They are aware that they are breaking the law. If for any reason TRANSUNION were not aware they would still be liable for any and all damages that happened to me asa result of their negligence according to the FCRA. XXXX XXXX XXXX XXXX - XXXX liability for negligent noncompliance In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( XXXX ) any actual damages sustained by the consumer as a result of the failure Negligent noncompliance means the law was violated not on purpose but just due to a lack of knowledge on the required reporting procedures. TRANSUNION has violated even more violations by failing to comply after my first initial CfPB complaint. According to the FCRA TRANSUNION is required by federal law to maintain reasonable procedures. The FCRA backs up my claims. XXXX XXXX XXXX XXXX XXXX - XXXX findings and statement a ) Accuracy and fairness of credit reporting The XXXX makes the following findings : ( XXXX ) There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. It is a fact that TRANSUNION is a credit reporting agency. ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. I am expressing this particular section of the FCRA because it is relevant to this matter. TRANSUNION has to ensure any information they allow to be reported to any consumer report must be accurate not fraudulent or identity theft related and must have the consent of the consumer to report that consumers information or else any business could simply just pay a credit reporting agency to report whatever they wish. Due to the inaccuracies and fraud on my consumer report that stem from the fraudulent account in regards to XXXX XXXX XXXX it is costing XXXX XXXX XXXX XXXX to have a lower XXXX XXXX and to have a lack of credit worthiness. By XXXX XXXX XXXX XXXX having a lower XXXX XXXX its costing me money due to XXXX XXXX XXXX XXXX having to pay high XXXX and higher insurance rates. XXXX XXXX XXXX XXXX is losing money due to the fraudulent of the account in regards to XXXX XXXX XXXX. This account is not equitable for the consumer XXXX XXXX XXXX XXXX and damaging XXXX XXXX XXXX XXXX ability to operate in commerce, and XXXX XXXX Code XXXX just stated that consumer reporting agencies which are XXXX, TRANSUNION, and XXXX are required by federal law to meet the needs of commerce for consumer credit in a way that is fair and equitable to the consumer which TRANSUNION is NOT doing. TRANSUNION after my first XXXX complaints is still reporting this fraudulent inaccurate account which means TRANSUNION is NOT maintaining reasonable procedures. This is a direct violation of XXXX XXXX. XXXX. The account in regards to XXXX XXXX XXXX that is being reported to my consumer report is FRAUDULENT. The account in regards to XXXX XXXX XXXX is NOT MINES. I am demanding that this account be removed from XXXX XXXX XXXX XXXX XXXX report and that I am heavily compensated for any all damages that occurred to me as a result of this fraudulent account being reported on XXXX XXXX XXXX XXXX XXXX report the last 2 years. As well as being compensated for any inconveniences that I have experienced as a result of TRANSUNION negligence. I am demanding that this account be removed from XXXX XXXX XXXX XXXX XXXX report and that I am heavily compensated for any all damages that occurred to me as a result of this fraudulent account being reported on XXXX XXXX XXXX XXXX XXXX report the last 2 years. As well as being compensated for any inconveniences that I have experienced as a result of TRANSUNION negligence. Furthermore I see that XXXX XXXX XXXX reports this account is charged off. If that is the case XXXX offs are income according to the IRS XXXX and charge offs are taxable. Meaning it must be reported on taxes. I have attached a photo from IRS official website to confirm this fact to you. Charge offs are considered income per the irs canceled debt is taxable. If charge offs are income that would mean somebody is getting paid however I did not receive any income from this charge off so if I didnt get paid then who did? I also never received a XXXX or any correspondence from XXXX XXXX XXXX that the debt was XXXX. XXXX XXXX XXXX XXXX was suppose to receive a XXXX once the debt was charged off so that I could properly and correctly report the income to the IRS on taxes. This account is also involved in XXXX XXXX and I will be notifying the IRS of this matter if this issue isnt resolved. Furthermore XXXX can not be reported to the consumer report a charge off is also considered a certificate of indebtedness which a certificate of indebtedness is considered income. Income being reported to the consumer report is a direct violation of the privacy act of 1974. This act applies to every company who has contracted with a consumer after the date the privacy act of 1974 was originally enacted. Which XXXX XXXX XXXX XXXX is contracted with TRANSUNION. TRANSUNION has an agreement with XXXX XXXX XXXX XXXX to create a consumer report and to report information they receive pertaining to XXXX XXXX XXXX XXXX from Creditors. This is yet another violation of the law by TRANSUNION. I demand this fraudulent account in regards to XXXX XXXX XXXX be deleted immediately and that I am compensated for my pain and suffering as well as for every violation of the FCRA and privacy act of 1974. If this account continues to appear on my TRANSUNION XXXX report I will be filing a federal lawsuit against TRANSUNION for all violations of the federal laws listed above. I will then file a state lawsuit to seek out civil damages I am entitled to due to TRANSUNIONS negligence on this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief