Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: American Credit Acceptance, LLC
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, TX To Whom It May Concern, Subject : Formal Dispute of Inaccurate Credit Reporting Auto Loan Account XXXX I am writing to formally dispute inaccurate and potentially fraudulent information reported on my credit file concerning an auto loan with American Credit Acceptance. This letter serves as a notice under the Fair Credit Reporting Act ( FCRA ) to request an immediate investigation and correction of this matter. 

Background : In XX/XX/XXXX, I contacted American Credit Acceptance to initiate a settlement of my auto loan due to significant mechanical issues with the vehicle. I made a partial payment toward that settlement. However, due to ongoing and overwhelming repair expenses, I requested an extension and further assistance. Despite multiple phone calls and emails, I received no response or revised agreement from the lender. 

In XX/XX/XXXX, I was notified that the vehicle was to be repossessed, despite my attempts to settle the matter in good faith. I communicated by phone and email again to negotiate, but within XXXX hours, the vehicle was repossessed without further notice. I was forced to pay a higher settlement amount than originally agreed in order to retrieve my vehicleagain, acting in good faith to resolve the loan. 

Following that final payment in XX/XX/XXXX, which satisfied the settlement, I discovered the lender had retroactively reported XXXX missed paymentsentries that were never present prior to this resolution. These were reported only after I disputed an inaccurate balance that was still showing after settlement. Furthermore, the account is reported as repossessed, despite the fact that the lender took this action while I was actively attempting to resolve the loan and had already agreed to settle. 

Why This Reporting Is Inaccurate and Misleading : The vehicle was repossessed improperly during an ongoing settlement negotiation. 
I made full settlement payment in XX/XX/XXXX, which should have resolved the loan. 
The XXXX missed payments were not reported until after my dispute and appear to have been added retroactively. 
The repossession occurred less than XXXX hours after ongoing communication with the lender and should not be listed as a standard repossession. 
These reports do not reflect the good faith efforts I made or the reality of the final resolution. 

Action Requested : Under the Fair Credit Reporting Act ( FCRA ), I respectfully request the following : Remove all inaccurate late payment entries ( XXXX missed payments ) that were reported retroactively and do not reflect the true account status. 
Correct the account status to reflect Settled paid in full for less than the full balance as of XX/XX/XXXX, with no delinquencies reported beyond that date. 
Investigate the lenders reporting conduct, as these entries appear retaliatory following my dispute and XXXX constitute deceptive reporting. 
Please conduct a full investigation into this matter and update my credit file accordingly. I request a written response within 30 days, along with an updated copy of my credit report from your bureau. 

If you require supporting documentation, I am happy to provide proof of payments, email communications, or a timeline of events upon request. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation