Consumer complaint received 2022-02-25 00:00:00
Product: Mortgage — FHA mortgage
Issue: Incorrect information on your report — Account information incorrect
Company: SELECT PORTFOLIO SERVICING, INC.
State: GA

Complaint narrative:
I have had a FHA loan ever since XXXX when XXXX owned my loan. In XXXX XXXX owned my loan. In XXXX my loan was sold to XXXX XXXX. In XXXX I got a letter for Select Portfolio Servicing stating they were the server but refused to tell me who owned my loan. 3 months ago SPS informed me that XXXX XXXX owned my loan, however on XX/XX/XXXX, I was told by a XXXX XXXX XXXX that XXXX XXXX never owned my loan. I have asked SPS numerous times who owns my loan and they insist, XXXX XXXX bought my loan in XXXX. From day one Select Portfolio Servicing has been running a scam. SPS immediately wanted me to me to authorize them to deduct electronic payments from my bank account. They also wanted to charge me {$15.00} to pay my mortgage online. When I refused, they started sending my mortgage statements late in the mail. They also mailed my end of the year statement late. I did not receive my XXXX end of the year statement until XX/XX/XXXX. I have called numerous times requesting that I receive my mortgage statement on the XXXX or XXXX of the month. I would mail the payment on the same day I received the statement from SPS and was never late. In XXXX SPS said the payment was late, which was a lie because it was mailed 20 days before the XXXX of XXXX. SPS did waive the fee and stated it would not be on the XXXX monthly mortgage statement however, it was. The figures on the XXXX mortgage statement statement are wrong because, my payment is {$530.00} but SPS has a sum of {$720.00} which is wrong. During the month of XXXX, I received XXXX letters from SPS demanding that I let them electronically transfer funds or pay {$15.00} to pay my mortgage online. If I refuse, SPS will deliberately mail my mortgage statements late. So they can charge {$26.00} late fee. These are illegal practices SPS is engaging in. The Electronic Fund Transfer Act ( EFTA ) of 1978 is intended to protect consumers who choose to engage in electronic fund transfers. Consumers should not be pressured in electronic fund transfer, in fear that a company will deliberately mail your mortgage statement late. They mailed me 9 letters in the first 2 weeks of XX/XX/XXXX one after another regarding electronic fund transfer and requesting that I pay {$15.00} to pay online, but they won't mail my mortgage statement on time. When I complained about SPS fraudulent practices, in retaliation, on XX/XX/XXXX they reported deceptive information on my credit report causing my credit to drop XXXX points. This is the second time SPS reported deceptive information on my credit report because I complained about the same issues. The first time after I complained about the same issues, I brought it to the attention, and they corrected their error on my credit report within a week. They have yet to correct their error as of XX/XX/XXXX. On XX/XX/XXXX I requested a hard copy of my 3 annual credit reports. I was shock to learn that the address on my credit report is different from the address on my statement. The address on my mortgage statement for almost two years has been : Select Portfolio Servicing, Inc XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX That's where I was sending my payments, which was a FHA loan XXXX 
On XX/XX/XXXX I discovered another address on my credit report which is : XXXXXXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX Phone ( XXXX ) XXXX ( This is the same number on my mortgage statement. ) This is a bogus account and it does not belong to me. 
The Following Information pertaining to this bogus account is also on my credit report : Responsibility : Individual Account Account Type : Mortgage Account Loan Type : XXXX XXXX XXXX XXXX XXXX the Open And Updated date : XX/XX/XXXX My husband and I will speak to a whistle blower attorney. 
I Have a FHA Loan not a XXXX XXXX XXXX XXXX loan, I did not modify my FHA loan, sign any papers or authorize anyone else to modify my FHA loan. This information is a lie. 
These are the terms on this bogus account : {$720.00} per month, paid Monthly for 588 months, again another lie because my mortgage payment is {$530.00} a month.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation