Consumer complaint received 2025-01-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I have purchase ( 2 ) products from Chase thru its Travel Portal relating to hotel reservation : Trip ID : XXXX and ( Trip ID # XXXX ). The travel products are exclusive to its credit card holders. 

Purchase # XXXX ( Trip ID # XXXX ) Details : Purchase Date : XX/XX/XXXX Cost {$1300.00} Problem # XXXX : Upon arriving on site the hotel does not exist. It is still under construction. 

Purchase # XXXX ( Trip ID # XXXX ) - made another purchase because of Problem # XXXX Purchase Date : XX/XX/XXXX Cost {$2000.00} Problem # 2 : Upon arriving site, there is no host nor person to contact nor information to check-in to the hotel. The phone # and contact detail provided by Chase is unreachable.

Both Product sold and purchase thru chase travel is a SCAM - such that the property does not exist and its vendor can not be reachable. 

Actions Taken from Consumer : - XX/XX/XXXX On Problem # 1 - One of the family member contacted chase travel but chase was not able to contact its vendor nor provide further steps or solution - XX/XX/XXXX On Problem # 2 - One of the family member contacted chase travel but chase was not able to contact its vendor nor provide further steps or solution. The phone # that chase travel provided to contact its vendor can not be reach. 
- XX/XX/XXXX Call Chase and was transfer to its specific " Travel Team '' - XX/XX/XXXX Chase Travel File Case report and contact its vendor. Chase XXXX XXXX inform consumer to call back in 7 days - XX/XX/XXXX XXXX also send a secure email to chase. Chase also defer consumer to contact its specific team chase travel - XXXX XXXX Chase XXXX for status. Chase Travel indicate problem # XXXX - its vendor rejects refund and problem # XXXX - its vendor has not reach back. 
- XXXX XXXX Chase Travel to escalate both problem indicating both product is a SCAM. Chase Agent say it file ( XXXX ) more new claims requesting for offshore team to investigate : Claim # XXXX, and Claim # XXXX. XXXX request consumer to call back in 3 days. 
- XX/XX/XXXX XXXX Chase Travel for status - Both vendor has not reply back. Agent tries again to contact its vendor. Its Vendor # 1 rejected, and also said Vendor # 2 rejected. 
- XX/XX/XXXX Send another secure email to Chase to escalate the problem because chase travel unacceptable resolution.

Why is the chase travel unacceptable resolution?

1. As a consumer - I brought the product that is purchased and sold thru chase exclusively to its card member. I did not buy it thru its vendor. The problem between chase and its vendor is its own " internal affair ''. My receipt shows that the product is sold and pay to chase.

2. Product # 1 is a false advertisement for the lodging does not exist and is uninhabitable.

3. Product # 2 if chase is having a hard time contacting its vendor how does it expect the consumer to reach its vendor when the vendor is avoiding and providing a contact that is unreachable.

Company response to consumer: Closed with monetary relief