Consumer complaint received 2024-03-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I called Transunion multiple times on XXXX. I received inaccurate information from the representative XXXX that day that the matter would be escalated, investigated and I would receive a call back. I missed the call back and called transunion back on XXXX to get whatever the update was that they called to give. I had to call approximately 6 times because each person I connected with disconnected the call and failed to call me back as promised. The last call with a new representative was extremely frustrating as she was not making sense in the call. I was then transferred to a supervisor who I thought would be able to assist however I was met with a supervisor who was abrasive, rude, unprofessional and who completely failed to empathize with my circumstance. She tried to completely disregard the incorrect information I received and was more focused on ending the call than trying to resolve the issue. The problem I have is that TRANSUNION has received the same information in XXXX that they received again in XXXX and my score has decreased twice because of it. It is the same exact information submitted to the other credit agencies however they have no explanation why something that is the same XXXX information provided in XXXX that lowered my score is the same information provided again that lowered my score again in XXXX. Important to note that XXXX is reporting that it was late but not taking responsibility for them and the inaccurate information I received being the reason why it was late. The payment was late but due to their representatives and the wrong information I got for the months prior. Not only is the information on my account negatively impacting me twice for the same notation but I was also met with the most frustrating unprofessional experience contacting their services for help. They just further added to the stress and frustration. I only have 1 mark on my credit score with them and it should not have resulted in the current outcome. I am extremely stressed by this situation as it directly affects my livelihood and they are extremely insensitive and unprofessional in handling these sensitive matters with consumers. I need this resolved and that Transunion held accountable for heightening a stressful situation and making it even worse to deal with! The supervisor for Transunion wanted me to spend money to get the same information I had and I believe Transunion uses their power to get money from consumers! They know they control something meaningful to people and make it intentionally difficult to get help so that they get you to spend your money on their BOGUS services. No other credit agency has done that! They are crooks and unethical!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief