Consumer complaint received 2025-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
Dear Capital One Dispute Department : I am writing to you as a consumer under the protections afforded by the Fair Credit Reporting Act ( FCRA ) 602A, 611, 623 and, where applicable, the Fair Debt Collection Practices Act ( FDCPA ). I hereby formally dispute the accuracy and completeness of the above-referenced account information being reported to the credit reporting agencies. I request a full investigation and immediate correction or deletion of any information found to be inaccurate or unverifiable. 

Upon review of my consumer credit report, the following significant issues are present : 1. Inconsistent Charge-Off and Outstanding Balance Reporting. The account is reported as Account charged off {$6200.00} written off yet still indicates a past-due balance of {$6200.00} as of XX/XX/year>. Under XXXX XXXX Format standards ( including Fields such as XXXX Account Status, XXXX Payment Rating, and XXXX Special Comment Codes ), a true charge-off should reflect a XXXX or appropriately closed balance when the creditor writes off the debt. Continued reporting of a charged off status alongside an active past-due balance constitutes inaccurate and misleading information, in violation of FCRA XXXX ( a ) ( XXXX ) ( A ). 
XXXX. Date Reporting and Possible Re-aging Issues. The dates of status and highest balance appear inconsistent ( e.g., balance updated XX/XX/year>, on record until XX/XX/year> ) which XXXX suggest impermissible re-aging or mis-reporting of the date of first delinquency. Such practices are prohibited under FCRA 605 ( a ) and regulatory guidance that prohibits resetting the date of first delinquency by reopening or re-aging the account.

3. Furnishers Obligation to Update and Correct Information. If the account has been transferred, sold or is no longer being handled by you as the original creditor, you are obligated under FCRA 623 ( a ) ( 2 ) to promptly notify the credit bureaus of the changed circumstances or update reporting. Continued inaccurate reporting may constitute willful non-compliance.

4. Systemic Reporting & Investigation Standards. The furnishing of consumer credit information must comply with the XXXX XXXX and XXXX XXXX XXXX XXXX ( XXXX ) standards, ensuring correct status codes, payment ratings, and accurate balance information. Additionally, under FCRA XXXX ( a ) and the e-OSCAR process, you are required to conduct a reasonable investigation of consumer disputes, and if you can not verify the accuracy of the information, you must delete or correct it. Recent commentary and analysis indicate that XXXX XXXX is under scrutiny for FCRA violations and creditreporting practices. 
XXXX. Relevant XXXX or XXXX Actions. While I understand your institution is undertaking its own defense, I note that the Consumer Financial Protection Bureau ( CFPB ) brought enforcement action against you in XX/XX/year>, alleging that you misled consumers regarding savings-account interest rates and acted in violation of federal consumer financial law. While that matter is separate from this account, the fact that your company is publicly the subject of regulatory scrutiny for consumer-reporting practices underscores the importance of your thorough compliance with consumer reporting laws in all accounts. 

Because of the above, I am requesting that you : Provide me with a complete copy of all documentation upon which you are relying to report this account ( including but not limited to account agreements, the date of first delinquency, date of charge-off, sale or transfer documentation, and any correspondence with the credit bureaus ). 
Immediately cease reporting any inaccurate, unverifiable or misleading information relating to this account. 
If you can not verify the accuracy of the information in full compliance with FCRA XXXX ( a ) ( XXXX ), delete the tradeline entirely from my credit reports, and notify all credit reporting agencies to which you furnished this information. 
Provide written confirmation of the results of your investigation, including the name, address and telephone number of the entity you contacted as the furnisher ( if different from XXXX XXXX ) and the outcomes of your review. 

Please be advised that if this information is not promptly verified and corrected or removed, I reserve the right to pursue all available remedies under the FCRA, FDCPA ( if applicable ), and state law including actual and statutory damages, attorneys fees and costs. 

I appreciate your prompt attention to this matter and expect your response within the time frames mandated by federal law.

Company response to consumer: Closed with explanation