Consumer complaint received 2024-04-23 00:00:00
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Trouble getting information about the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XXXX XXXX XXXXXXXX I filed a police report on XX/XX/year> in regards to my stolen social security number, unemployment information and access as well as my Bank of America debit card. I am the real XXXX XXXX XXXX and I would ; like to report this and I would like to be reimbursed to my bank account .I have included the police report, my drivers license front and back, my passport picture, and a written statement to support my claims. I would like to press charges on the woman or person who stole my BOA debit card and used all my money that was on it, plus pretending to be me on XXXX website and taking my social XXXX XXXX number and using it as she pleased. 
Please review all the ATM cameras this women stole my BOA depot card and used all my money on it. Please review the ATM cameras this women is NT me and lives in XXXX XXXX and califorma where aLL THE transitions occurred and were done and I live in XXXX  CAlifiran in Also XXXX. Please feel free to call me with any question at XXXX The XXXX mailed my BOA visa debit card to XXXX XXXX XXXX XXXX XXXX Ca XXXX an address I have NEVER lived. 
Examine my XXXX despoists The thief had all my information and sent my XXXX benefits to her self in XXXX XXXX She used the card ending in XXXX consistently until XX/XX/year> at XXXX in the Box. like, I have no information as to why this thief suddenly stopped using my card ending in XXXX. Perhaps the thief was unable to access any ATMS with the card ending in XXXX perhaps the person was dead, incapacitated or arrested in XXXX 2020. 




The last time As you all know being a througho and professional investagater someone in jail can not have a declined transaction. 


I currently live in XXXX XXXX XXXX XXXX XXXX Ca XXXX Thank you for getting to the Bottom of this and I am willing to get finger printers whatever it takes to prove I am the real XXXX XXXX and whoever is pretending to be me and staealing my identity and social sleuth and bbioa card need to be stopped! 


ON EVERY SINGLE BANK CONTACT I WAS MOTIVATED TO FILE A CLAIM FOR FRAUD, I SAID THIS TO EVERY SINGLE PERSON I SPOKE TO and I have the XX/XX/year> police report to support my efforts. I have never ever used any ATM machines in California XXXX XXXX  XXXX XXXX. I have never made a point of sale purchase above XXXX XXXX California .I never used an ATM in XXXX XXXX XXXX I challenge anyone that disagrees with my statement to write it down and notarize a statement anyone that challenge my statement to be prosecuted for perjury. 










You haveviolated the XXXX Funds Transfer Actby failing to timely investigate unauthorized transaction claims ; violated XXXX Consumer Privacy Actby issuing XXXX debit cards withoutsecurity chipsand failing to ensure the confidentiality of Plaintiffs personal information ; violated Plaintiffsdue process XXXX depriving Plaintiffs of a protected property interest without providing adequate due process ; wasnegligentin failing to include security chips on XXXX debit cards ; wasnegligentin the hiring and supervision of contractors given access to cardholders account information ; acted unfairly in denying claims and freezing accounts ; and breachedfiduciary dutiesowed to XXXX cardholders.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation