Consumer complaint received 2024-10-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX Phone : XXXX Email : XXXX XX/XX/XXXX Experian XXXX XXXX XXXX XXXX, TX XXXX Dispute of Inaccurate Credit Report Information Account Name : XXXX Account Number : XXXX To Whom It May Concern, I am writing to formally dispute inaccurate information on my Experian credit report under the provisions of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, and related U.S. Code regulations. Please investigate and correct the following inaccuracies regarding my XXXX auto loan account : XXXX. Balance Discrepancies Reported Issue : The balance on my XXXX account is reported inconsistently. For example, the balance is listed as {$8400.00} in XX/XX/XXXX but inexplicably decreases to {$8000.00} in the months that follow, without a clear explanation for the adjustment. 

Violation : Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ), credit reporting agencies are required to report 100 % accurate information. The discrepancies in the account balance indicate non-compliance with this law.

2.Payment History Inaccuracies Reported Issue : A payment of {$300.00} made on XX/XX/XXXX, is not reflected in the balance adjustments. The balance only marginally decreases from XXXX to XX/XX/XXXX, and the account still shows " 120 days past due '' in XX/XX/XXXX, despite this payment. 

Violation : According to FCRA, 15 U.S.C. 1681s-2 ( a ), furnishers of credit information must ensure the accuracy of the information they report. The inaccuracies in reporting the payment history violate this requirement.

3.Charge-Off Reporting Reported Issue : The account has been continuously reported as " charged off '' from XX/XX/XXXX through XX/XX/XXXX, despite the payment made in XX/XX/XXXX. This payment should have impacted the charge-off status, but the account has not been updated to reflect this. 

Violation : FCRA, XXXX5 U.S.C. 1681c ( a ), outlines the requirements for reporting charge-offs. Given the payment made, the ongoing charge-off reporting is inaccurate and should have been updated.

4.Status Update Discrepancy Reported Issue : Despite several balance and payment changes, the status of the account has not been updated since XX/XX/XXXX, failing to reflect the most recent activity and payments. 

Violation : FCRA, 15 U.S.C. 1681s-2 ( b ), requires furnishers to update information as necessary to ensure accuracy. The continued reporting of outdated information violates this requirement.

5.Consumer Dispute and Reinvestigation Failures Reported Issue : A previous dispute investigation was completed, but I still disagree with the outcome. Additionally, the report contains multiple " Invalid date '' entries, suggesting failures in processing or formatting during the investigation.

Violation : Under 15 U.S.C. 1681i ( a ), credit reporting agencies must conduct a reasonable investigation when a consumer disputes an item. The unresolved errors after reinvestigation suggest a violation of this provision.

6. Identity Theft and Block Request Reported Issue : As I have identified potential errors and discrepancies in my report, I am requesting a block of these transactions as per 15 U.S. Code 1681c-2. This provision requires that a consumer reporting agency must block the reporting of any information a consumer identifies as resulting from alleged identity theft within XXXX business days of receiving the dispute. 
Legal Violations : In accordance with the Fair Credit Reporting Act, the listed account has violated my federally protected consumer rights to privacy and confidentiality under 15 U.S.C. 1681. Here are the specific violations : 15 U.S.C. 1681 Section 602 ( a ) : I have the right to privacy, which has been violated through the inaccurate reporting of my personal credit information.

15 U.S.C. 1681 Section 604 ( a ) ( 2 ) : This section prohibits consumer reporting agencies from furnishing account details without my written instructions. I have not provided written authorization for this account 's continued reporting.

Request for Resolution : 1. I am requesting the original copy of the agreement, terms, and conditions for this account. Failure to comply will forfeit any claims to the debt and require you to delete this account from my report.

2. You are required to block the reporting of these transactions on my consumer report **within 4 days of receiving this notice, pursuant to 15 U.S.C . 1681c-2.

3. If these violations are not addressed, I reserve the right to pursue legal action, including statutory damages of {$1000.00} per violation, as permitted under 15 U.S.C. 1681n ( a ) ( 1 ).

Please delete this account from my credit report unless you can provide complete and accurate documentation within the required time frame. I look forward to your prompt response and resolution of these issues. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation