Consumer complaint received 2026-06-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Innovate Managed Holdings, LLC
State: FL

Complaint narrative:
I am filing a formal complaint against Innovate Auto Finance for unfair and deceptive consumer financing practices ( UDAP ), potential state title registration failures, breach of contract, and a total lack of account transparency. The company is collecting XXXX of dollars from me while providing statements that intentionally hide my remaining principal balance. Furthermore, a licensed auto dealership recently pulled my vehicle history and informed me that my name is entirely absent from the vehicles ownership/credit records, indicating the vehicle may never have been properly titled or registered under my name by the financing entities. Concurrently, the company is withholding a legally requested 10-day payoff quote, keeping me trapped in a loan for a vehicle I can not even verify is legally registered to me. Timeline of Events and Facts : Consistent Payment History : I have an active auto-pay arrangement with Innovate Auto Finance for {$620.00} monthly. My online consumer dashboard explicitly shows an unbroken chain of 45 out of 45 successfully completed payments marked as " Accepted, '' including a payment on XX/XX/year>. False Claims of Delinquency & Accounting Manipulation : Despite their own portal confirming all 45 payments are fully accepted, representatives are verbally stating that my account is past due, particularly following a double payment made in XXXX. It appears my funds are being misapplied or diverted. Complete Lack of Account Statements and Disclosures : Innovate Auto Finance issues monthly " statements '' that completely omit the remaining principal balance or amortization progress. They simply state a payment is due. They are actively hiding payoff and loan progression data from me. Withholding Payoff Quote : I have requested a 10-day payoff quote three times in the last five days. On a recorded phone call on XX/XX/year>, a representative named XXXX verbally confirmed account parameters but the company has still failed to issue the physical payoff document. Severe Title and Ownership Discrepancies : Upon attempting a trade-in transaction at a licensed dealership, the finance department discovered that there is XXXX auto credit or ownership history connecting my name to this financed vehicle. Innovate Auto Finance has either completely failed to register the security interest and title in my name with the state XXXX, or they are collecting financing payments on a vehicle that legally belongs to someone else. Failure to Produce Contract : Due to displacement from severe regional weather ( XXXX XXXX ), my original paperwork was lost. The original selling lot and Innovate Auto Finance have failed to provide a readable copy of the original Retail Installment Sales Contract ( RISC ) and Truth in Lending Act ( TILA ) disclosures to prove the legality of the 17.73 % interest rate they are charging. Fair Resolution Demanded : I demand that Innovate Auto Finance 's executive compliance team immediately : Provide a certified, physical 10-day payoff statement for this account. Provide a complete, certified copy of the original signed Retail Installment Sales Contract showing federal TILA disclosures. Produce official state XXXX documentation proving the vehicle is legally titled and registered to the consumer with Innovate as a standard lienholder. Supply a complete line-by-line Payment History Ledger showing exactly how all 45 of the {$620.00} payments have been mathematically applied to principal and interest. Completely correct the history with all major credit bureaus to accurately reflect this installment loan account and its 45 on-time payments.

Company response to consumer: Closed with explanation