Consumer complaint received 2025-05-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Maximus Federal Services, Inc.
State: VA

Complaint narrative:
To Whom It May Concern, Subject : Demand for Immediate Discharge of Student Loan Debt Due to Unauthorized Access and Privacy Violations I am writing to formally demand the complete and immediate discharge of all outstanding student loan debt associated with my name and Social Security number. This request is based on serious violations of my privacy rights and federal protections under U.S. law, including but not limited to unauthorized access to my personal financial data by XXXX XXXX and/or entities under his direction or control. 

It has come to my attention that XXXX XXXX, through one or more of his companies, including but not limited to XXXX XXXX ( formerly XXXX ), XXXX, or affiliated data-sharing entities, accessed or facilitated access to my private student loan debt information without my knowledge, consent, or lawful authorization. This constitutes a direct violation of multiple federal and state statutes, including : The Family Educational Rights and Privacy Act ( FERPA ) Protects the privacy of student education records and prohibits unauthorized disclosure of personally identifiable information.

The Fair Credit Reporting Act ( FCRA ) Prohibits the acquisition of consumer credit information without a permissible purpose and appropriate authorization.

The Gramm-Leach-Bliley Act ( GLBA ) Requires financial institutions to safeguard sensitive personal data and prohibits sharing it with non-affiliated third parties without clear, informed consent.

Applicable State Data Privacy Laws, including but not limited to the California Consumer Privacy Act ( CCPA ), which afford additional protections to residents against unauthorized access and disclosure of personal information.

The violation of these statutes has not only caused me emotional distress but may also result in reputational harm, data misuse, and further financial vulnerability. The lack of transparency, accountability, and clear legal justification for this breach renders the continued enforcement or collection of this debt ethically and legally indefensible.

As such, I demand the following remedies : Immediate and total cancellation of all student loan debt currently under my name.

Written confirmation of the discharge within 30 days of receipt of this letter.

A full accounting of any entities or individuals who have accessed my financial information related to student loans in the past 12 months.

Please be advised that failure to act upon this demand will compel me to pursue legal remedies, including but not limited to filing complaints with the U.S. Department of Education, the Federal Trade Commission, and seeking legal counsel for civil action under the aforementioned laws.

I expect a formal response no later than 30 calendar days from the date of this letter. Silence or inaction will be interpreted as a willful disregard of your legal obligations and rights afforded to me as a borrower and citizen.

Company response to consumer: Closed with explanation