Consumer complaint received 2024-04-02 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: TRUIST FINANCIAL CORPORATION
State: AZ

Complaint narrative:
Truist Bank Auto loan account number : XXXX Truist Bank Auto loan number : XXXX Truist collection department phone # : XXXX XXXX XXXX [ US Bankruptcy Court District of Arizona ( XXXX ) : # XXXX. 
was filed to federal court to adjust debt and to make repayment plans and judge was assigned by federal court. 

1. Request for Assistance Regarding Auto Loan Account with Truist Bank Dear Consumer Protection Agency, I am reaching out to you for assistance regarding an issue I am facing with my auto loan account at Truist Bank. 
I have been unable to access my online account to make payments towards my auto loan. This has caused me significant concern, especially considering that I have already made substantial payments towards this loan, totaling over {$18000.00} over the years. 
According to my understanding of the terms associated with my XXXX  XXXX filing status, I should have received a notice from Truist Bank, assuring me that there will be no attempts to repossess my property. However, I have not received any such communication. This lack of communication has led me to worry about the security of my property and the transparency of Truist Banks processes. 
I kindly request your intervention in this matter. I seek clarity on why I am unable to access my online account and assurance that my property will not be repossessed without proper notice. 
I appreciate your attention to this matter and look forward to your assistance in resolving these issues. 
Best regards, XXXX XXXX XXXX. Request for Intervention Regarding Potential Violation of Bankruptcy Code by Truist Bank Dear Consumer Protection Agency : XXXX  XXXX [ US Bankruptcy Court District of Arizona ( XXXX ) : # XXXX. 

I am writing to you with an urgent concern regarding my auto loan account with Truist Bank. I have been unable to access my online account to make payments towards my auto loan, despite having made substantial payments over the years, totaling over {$18000.00}. 
According to the terms associated with my XXXX  XXXX filing status, I should have received a notice from Truist Bank, assuring me that there will be no attempts to repossess my property. However, I have not received any such communication. This has led me to worry about the security of my property and the transparency of Truist Banks processes. 
I kindly request your intervention in this matter. I believe that Truist Banks actions may be in violation of the bankruptcy code. Such violations can bring sanctions over their company, and I believe it is crucial that they are directed not to violate these codes. 
I appreciate your attention to this matter and look forward to your assistance in resolving these issues. 
Best regards, XXXX XXXX Truist Bank Auto loan account number : XXXX Truist Bank Auto loan number : XXXX Truist collection department phone # : XXXX Request for Assistance Regarding Auto Loan Account with Truist Bank Dear Consumer Protection Agency, I am reaching out to you for assistance regarding an issue I am facing with my auto loan account at Truist Bank. 
I have been unable to access my online account to make payments towards my auto loan. This has caused me significant concern, especially considering that I have already made substantial payments towards this loan, totaling over {$18000.00} over the years. 
According to my understanding of the terms associated with my XXXX  XXXX filing status, I should have received a notice from Truist Bank, assuring me that there will be no attempts to repossess my property. However, I have not received any such communication. This lack of communication has led me to worry about the security of my property and the transparency of Truist Banks processes. 
I kindly request your intervention in this matter. I seek clarity on why I am unable to access my online account and assurance that my property will not be repossessed without proper notice. 
I appreciate your attention to this matter and look forward to your assistance in resolving these issues. 
Best regards, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation