Consumer complaint received 2025-04-02 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other service problem — 
Company: Paypal Holdings, Inc

Complaint narrative:
Dear Sirs, Please kindly allow me to address you and present my complaint. 

My complaint XXXX XXXX XXXX XXXX XXXX transfer Other service problem PAYPALXXXX XXXXXX/XX/XXXX Open Sent to Compan For a long time I can not cope with the situation and find understanding in an unfortunate unhappy and ridiculous situation related to the payment system PayPal XXXX I am their client since XXXX and made payments for the apartment that I rented for a long time. In the process of living in the apartment were found significant shortcomings of the apartment, which were not mentioned in the description. The information on the seller 's website was inaccurate. Due to unreliable information I made a bad choice and made a payment for an apartment that did not correspond to the seller 's description. My repeated appeals did not improve the situation and I turned to PayPal XXXX. for support. 
Im truly sorry met Unfair Trade Practices from PayPal XXXX, their misleading and false action to me. 
I sincerely ask for your attention and kind and professional support to my question. 
I am discouraged by the situation with my payments through PayPal. PayPal allowed themselves on my behalf and without my permission and consent to initiate three disputes, depriving me of my right to Buyer Protection.

Moreover PayPal informs on their site and wrote that they are licensed by XXXX XXXX XXXX XXXX under payment services XXXX XXXX. This is actually false information. It turned out from XXXX 's official response to my application that PayPal were not licensed at the time of my payments. May I please kindly ask you to restore my rights and to counteract the illegal actions of PayPal, which mislead me by providing false and implausible information about their activities. 
I made a dispute on PayPal for my first payment and it was closed in favor of the accommodation seller. 
I had three more opportunities to claim Misrepresentation Act 1967 under Buyer Protection, but for reasons unknown to me, the PayPal employee opened cases on three payments at once without my consent. My right and time limits were violated. I was morally distressed and suffered material damage. According to PayPal Buyer Protection, only the consumer has the right to initiate his/her dispute in his own name and at his own will. This right was unlawfully taken away from me, which caused loss and damage, as well as moral suffering. In today 's world this is unacceptable. 
Misrepresentation Act 1967 that has been taken place in misleading and misrepresented of the apartment I rented. 
At the time of purchase renting service the apartment was described on site XXXX like modern and charming and newly built, everything for a great time in XXXX. 
https : XXXX The total amount I paid is XXXX USD. PayPal XXXX made o payment program I need to follow. 
I had no option but kindly asked for a refund of 35 % of the rent sum for deception and fraud on the site with the provision of false information that is not true in accordance with the Misrepresentation Act 1967. 
Greatly appreciate Your valuable attention. Thank you, sincerely XXXX XXXX

Company response to consumer: Closed with explanation