Consumer complaint received 2024-04-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TN

Complaint narrative:
I signed up to become a member of a ( scam ) company called XXXX on XX/XX/XXXX. No specific date was given for when we would receive access to the " member store '' online or get our " debit cards '' but at sign up it stated XXXX weeks. At the end of XXXX weeks they extended the date another XXXX weeks, and so on and so forth for about 4 months. 

The company kept hosting zoom meetings whereby they moved the date of releasing the membership cards and website/store access. Different excuse and explanation, but very believable so I kept holding on waiting for my " merchandise '' access card to arrive so I could utilize the benefits I paid {$50.00} for ( one {$25.00} charge for my account and another for my husband 's account, but all on my BOA credit card ). 

On XX/XX/XXXX, the company sent an email stating they were ceasing operations. I immediately filed a dispute with Bank of America for non-receipt of merchandise. Even through it has been more than 60 days from the purchase, it has NOT been more than 60 days since the company promised us our cards and website access that had been continually delayed due to " numerous issues '' and it has NOT been more than 60 days since I was notified that the merchandise would never be sent. 

On XX/XX/XXXX BOA denied my claim for the XXXX-day rule. I called a manger and explained that although it was 60 days from the purchase, it was NOT 60 days from the " new '' date of the promised product to be sent. I told the manager at BOA that I never received any request from BOA to provide documents. He told me I had two different claims for the two different charges, and that I could load the proof on the 2nd one that had not been adjudicated yet. I loaded an email dated XX/XX/XXXX which is the most recent document in WRITING I have from the company stating that the new company launched named Finmore, and we were all transitioning from XXXX to XXXX and access to the member deals would be coming soon. They continued to promise to mail cards, during their zoom meetings but I never recorded the meetings. 

There is a FB group about this, and thousands of other people are being refunded from their bank and credit card companies because this isn't about when a purchase was made, but rather when the product was supposed to be provided to us. XXXX XXXX XXXX. But not BOA customers. 

I believe BOA is being abusive in their application of Regulation Z, because the time clearly starts following when the product is to be delivered/received. In this case, the " delivery '' date was moved every few weeks, so we were never more than 60 days outside of our promised delivery date. 

I have filed an FTC report about the fraudulent company : XXXX This is run by a man with a history of securities fraud ( " We also reported on XXXX being criminally charged with XXXX XXXX in Utah back in XXXX. The charges pertained to XXXX running XXXX XXXX schemes, which authorities claim XXXX defrauded consumers out of ~ {$10.00} XXXX dollars through. XXXX pled guilty to XXXX count of XXXX of XXXX XXXX ( page XXXX ), a second degree felony, in XXXX. '' )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief