Consumer complaint received 2015-08-02 00:00:00
Product: Debt collection — Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed — Debt is not mine
Company: Alorica Inc.
State: FL

Complaint narrative:
XXXX advertise a family plan The new XXXX Framily " Plan brings together friends family and others. The more people your Framily introduces XXXXup to XXXX phone lines- the more everyone saves without sharing a bill. That 's unlimited talk, text and XXXX data for as low as $ XXXX/month. per line. " XX/XX/XXXXComplaint DepartmentXXXX XXXX XXXX, XXXX. 
XXXX. XXXX XXXX, GA XXXXDear Sir or Madam : I am writing to dispute the following information in my file. XXXX/XXXX, Attached is a copy of E-Mail correspondence from XXXX Representative. 
For fifteen years XXXX XXXX phone Company was my carrier and bill was paid monthly in a timely manner. XXXX advertised a plan called Framily Plan and in the plan guaranteed individually billing for each member that signed up for the plan. 
All members who signed up in my plan requested individual billing unfortunately it did not workout XXXX billed me directly for each account and in good faith I paid the bill with hopes that the matter would be resolved. Called XXXX repeatedly speaking with supervisors, going to the store with members in this plan trying to get billing matter resolved, all the members wanted was to be billed separately as XXXX advertised. 
This matter was never resolved and my account was closed and open an account with XXXX and filed a complaint against XXXX with Federal Communication Commission. 
There was a contract with XXXX that was violated by not billing each person separately as advertised, in that contract it called for mediation which did not happen. 
XXXX is a third party which was not a part of this contract, there has been no communication with XXXX and it is problematic that they are attempting to smear my good name. 
The facts are not accurate or incompletes because in good faith an attempt was made to resolve this matter, XXXX did absolutely nothing to try to resolve this matter in my opinion as a consumer there was an attempt to take advantage of me by demanding that I pay for all account when clearly XXXX repeatedly advertised this plan with individual billing, this issue was fixable you can not continue to charge when you have been notified that there is a problem. I am requesting that the item be removed tocorrect the information. Please reinvestigate this matter and delete or correct the disputed item as soon as possible. 


, XXXX XXXXXXXXXXXX ; XX/XX/XXXXYour inquiry was forwarded to the XXXX Executive & Regulatory Services department, and I have been asked to address your account concerns. Please accept my apology for any inconvenience you may have experienced as a result of this matter. 

I look forward to the opportunity to assist you. Please contact me by calling our department toll-free at XXXX. I am available Monday through Friday between XXXX. and XXXX., Central Time. Please reference case XXXX at the time of your call. 

Sincerely, XXXX XXXX. 
XXXXXXXX XXXX XXXX account reported on XX/XX/XXXXClosedAccount # XXXX $ XXXXBalanceXXXXOriginal Creditor $ XXXXHigh BalanceXXXXOpened DateXX/XX/XXXXLast ReportedIndividualResponsibilityAccount information disputed by consumer, meets FCRArequirementsThese are the collections accounts that are reported as open on your credit report. 
AgencyOpen XXXX Balance WEST ASSET MGMT {$24000.00} account reported on XX/XX/XXXXXXXX account reported on XX/XX/XXXXOpenAccount # XXXX $ XXXXBalanceXXXXOriginal Creditor $ XXXXHigh BalanceXX/XX/XXXXOpened DateXX/XX/XXXXLast ReportedIndividualResponsibilityAccount information disputed by consumer, meets FCRA requirements

Company response to consumer: Closed with non-monetary relief