Consumer complaint received 2024-11-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint Regarding Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ) Violations Dear CFPB Complaint Team, I am submitting this formal complaint to address the repeated failures of EXPERIAN to correct inaccurate and inconsistent information on my credit report regarding my XXXX  account ( Account Number : XXXX ). Despite multiple dispute attempts over several months, my consumer rights under the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ) have been disregarded. I seek your intervention to ensure compliance with federal law and the correction or removal of this account from my credit report. 
Background Information Account Name : XXXX  Account Number : XXXX Date of First Dispute : XX/XX/year> Subsequent Disputes : XX/XX/year>, and XX/XX/year> Credit Bureau Responses : Verified as reported, yet account information remains erroneous and inconsistent across the three bureaus.

Reasons for Complaint Despite repeated dispute submissions, EXPERIAN has failed to conduct a thorough investigation and correct inaccuracies, violating key consumer protections under the FCRA and TILA. The following issues outline the specific legal violations associated with this account : 1. FCRA Violations : o Investigation Requirements ( 15 U.S.C. 1681i ) : EXPERIAN has not provided an adequate description of the investigation process as mandated. This omission indicates a lack of adherence to the FCRAs investigation requirements.

o Permissible Purposes ( 15 U.S.C. 1681b ) : The verification process conducted by EXPERIAN does not comply with permissible purposes, failing to meet the standards for accuracy and privacy.

o Privacy Rights ( 15 U.S.C. 1681a ) : Continued reporting of this erroneous information infringes upon my rights to privacy and confidentiality under the FCRA.

o Description of Investigation ( 15 U.S.C. 1681i ( 7 ) ) : I have not received a required description of the investigation within 15 days of filing disputes, as stipulated by law.

o Invocation of 15 U.S.C. 609 ( a ) ( 1 ) ( A ) and 15 U.S.C. 609 ( a ) ( 2 ) : Under these provisions, I request the immediate removal of this account due to non-compliance and the absence of legitimate verification.

2. TILA Violations : o Disclosure Requirement : EXPERIAN has not provided timely and accurate disclosures regarding this account, violating TILAs requirements for transparency and accuracy in consumer reporting.

3. Federal Consumer Protections : o Title 15, Chapter 41 : The bureaus actions have disregarded my federally protected rights by failing to produce proof of verification and removing inaccurate information.

o Public Law 91-506, Title VI, Section 611, Subsections A-D : This section mandates the removal of inaccurate or incomplete information, which has been disregarded despite my repeated disputes.

Account Inaccuracies The information reported by each bureau reflects numerous discrepancies, undermining the credibility of the investigation process. Below are inconsistencies Ive observed across XXXX, Experian, and XXXX : XXXX : Reports an unpaid balance of {$8700.00} as of XX/XX/year>, marked as Collection/Chargeoff, yet indicates the account as Closed. 
Experian : Shows a XXXX balance yet maintains derogatory remarks and notes unresolved issues that contradict XXXX report. 
XXXX : Also lists {$8700.00}, but the dispute status reflects ongoing reinvestigation, highlighting XXXX incomplete resolution process. 
Immediate Action Requested I request that the CFPB instruct EXPERIAN to : 1. Remove the XXXX  account ( Account Number : XXXX ) from my credit report for non-compliance with FCRA and TILA. 
2. Provide detailed documentation of the steps taken in their investigation and verification processes.

3. Conduct a thorough reinvestigation, adhering to all relevant federal laws. 
Thank you for your assistance in ensuring compliance with consumer protection laws and addressing these violations. Please feel free to contact me for further details or clarification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation