Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: HUNTINGTON NATIONAL BANK, THE
State: MN

Complaint narrative:
Complaint -- Huntington Bank complaint reference # XXXX Huntington Bank refuses to refund the {$150.00} they deducted on XX/XX/XXXX from my checking account ending in XXXX that they sent to XXXX XXXX who billed my account for this money. XXXX XXXX billing was incorrect as I cancelled the transaction ( to XXXX XXXX XXXX ) immediately. Both Huntington and XXXX XXXX agree the transaction was cancelled so no money was ever sent to XXXX. XXXX XXXX stats they returned the {$150.00} to Huntington though Huntington refuses to return it to my account saying they closed my account on XXXX because its too old. Note : I began working on this complaint XX/XX/XXXX. 

Details below : XX/XX/XXXX I used XXXX XXXX to transfer {$150.00} from my Huntington Bank checking account ending in # XXXX to XXXX XXXX XXXX for his lawn services. I immediately cancelled the transaction when I learned I had incorrect transfer information ( see attached A ). Unfortunately, XXXX XXXX  deducted the {$150.00} from my Huntington Bank checking account instantly and sent it to XXXX XXXX. 
Note : XXXX XXXX and Huntington records show the transaction failed and the transfer was cancelled with no payment going to XXXX ( see attached B ). 

XX/XX/XXXX After many phone calls to both XXXX XXXX and Huntington Bank starting on XX/XX/XXXX requesting my {$150.00} be returned, Huntington mailed me a letter dated XX/XX/XXXX ( see attached B ). The letter stated funds have been returned to their stored balance on XXXX XXXX. I later learned after talking to XXXX XXXX that the information in this letter is incorrect. Huntington did not return the {$150.00} to XXXX XXXX. 
Huntington letter relevant part : Customer is confused as funds have returned to their stored balance on XXXX XXXX instead of original linked instrument. NO CREDIT IS DUE. Please note that the customers funds are in their XXXX XXXX stored balance and can be cashed out at any time. Customer can retrieve funds from XXXX XXXX stored balance by choosing the amount and cash out funds. Further assistance can be found at XXXX. 

XX/XX/XXXX I contacted XXXX XXXX as directed by Huntington and spoke to a staffer name XXXX who sent me an email that I forwarded to Huntington on XX/XX/XXXX ( see attached C ). The email stated in relevant part : I can confirm that your XXXX XXXX payment attempt was successfully canceled. The funds were refunded back to their card/bank. No funds have been returned to XXXX XXXX XXXX XXXX XXXX account. If you have further questions you can contact us on ( XXXX ) XXXX. 

XX/XX/XXXX I emailed Huntington attaching the XXXX XXXX email from XXXX and requesting the {$150.00} be credited to my account. I didnt receive a response. 

XX/XX/XXXX I sent another email to Huntington requesting the {$150.00} as the XXXX XXXX information makes clear they do not have my {$150.00} as they returned it to Huntington. I called Huntington and spoke to a card dispute staffer who said they would look into the issue. 

XX/XX/XXXX I called Huntington and spoke to a card dispute staffer. I reviewed the email from XXXX XXXX that stated they returned the {$150.00} to Huntington therefore Huntington is holding my money. She said she would reopen my complaint that they had already closed on XXXX. 

XX/XX/XXXX I called Huntington and spoke to a card dispute staffer. She said they closed my complaint today, as it was too old. I pointed out I started working on this issue XX/XX/XXXX and XXXX XXXX states they returned the {$150.00} to XXXX so XXXX has my money. The staffer said its closed and there is no further discussion.

Please help me get my {$150.00} I find it unbelievable that Huntington refuses to return my money even after reading XXXX XXXX email stating they sent the money back to Huntington. Their arrogance is shocking.

Company response to consumer: Closed with monetary relief