Consumer complaint received 2025-05-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
Wells Fargo is so bad that I don't even want to waste my time going into further details about this situation. Wells Fargo continues to deny that anything was done wrong, yet it has been proven otherwise on such a large scale that I can not believe I was a victim in such a serious way by criminals who are not getting punished. My issues from my previous complaint were not resolved on XX/XX/XXXX, and I was not able to contact the representative who wrote the response. What a surprise. Anyhow : here we go again : Please send this to a regulatory agency as opposed to a fraudulent bank that is not learning from its mistakes ( they seem to understand everything to protect themselves from stealing from their customers from a legal standpoint, of course. 

CFPB : PLEASE HELP. Wells Fargo is doing this to people who can not stand up for themselves.... I just know it, and it is sad. In reference to the story below, I had excellent credit and had saved a lot of money to be stolen. I have little or nothing and will be working the rest of my life to make up for the crime committed against me. 

Complaint : Hello Wells Fargo, I attempted to obtain credit after all of these years, and I am not able to get credit at all. I am not able to get credit due to the identity theft that happened at your bank, and that you have continually denied over the years. It has been proven that my identity was stolen in XXXX. 

I deserve better customer service than this. I did not work my entire life to get all of my money stolen from your bank so that I would never be able to go on vacation or buy a home. Had my money not been stolen, my bills would have been paid, and I would not have gone homeless. I hope that you would take it seriously that Wells Fargo was involved with the transactions that made me homeless and that Wells Fargo historically refused to look into the fraud and continued to put that burden onto me which has been a tireless effort considering that I know nothing about fraud and that every single detail that I have brought to light- has gone entirely ignored by the ECMO offices. Please help with more than just sending me an acknowledgement letter in the mail. 

Wells Fargo is an established financial institution that should take their customers seriously, as you are capable of causing the consumer severe issues, emotional distress, and problems that you can not even imagine yourself.

As a Wells Fargo Banker, I hope that you know that you are committing a crime against others, yet attempting to be a contributing society member. Doesn't make sense to me.

Thank you for your time and consideration : all I want is financial transparency with my own funds that I paid Wells Fargo to lose without a trace. It shouldn't have been hard for them to have done with me at all over the years, but trust me, it has.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation