Consumer complaint received 2025-11-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: TX

Complaint narrative:
Imagine you have a business checking account with a bank ( PNC ). A bank that you have used for several years. During these years of use, in an effort to pursue financial efficiently, you have connected monthly recurring payments to the vendors that serve your business. Over the years, the number of vendors that your pay monthly have increased, and include payments to your providers of electrical services, water/sewer services, internet provider, business landline phone provider, business mobile phone provider, website hosting provider, business software provider, payments to your business landlord, payments to your business offsite storage provider, payments to XXXX for your business email and account management, payments to your payroll provider, business accounting software provider, customer management software provider, cleaning service, business insurance provider, lease payments for your company vehicle lessor, XXXX  optimization provider, etc. etc. Now imagine you want to stop service with one of these providers. A provider that has your business checking account information and has made monthly withdrawals from for years, but now you want to change providers or close your business. 
Well, with my business bank ( PNC ), I recently learned ( and reflected in the attached documents ) that I am unable to view or manage these multiple linked recurring service providers that I am making monthly payments to. PNC does not provide me the ability to view or manage these automatic payments. Now imagine, that there was a fraudulent " bad actor '' who was receiving recurring monthly payments from my business checking account. PNC doesn't allow me to see these recurring payments, and without detailed diligent review, I would not know, and if I wanted to look into it, PNC doesn't make that possible. In fact, they hinder my ability to do so. They would charge me a {$33.00} fee to put a stop payment to a recurring withdrawal, which would not apply to future withdrawls from the same vendor. They require me to identify this withdrawal, and charge me to stop it with a specified time period. Additionally, to assure that one fraudulent withdrawal could be stopped, it would require me to close the account, open a new one, transfer funds, and setup yet again, all the recurring legitimate payments again. This laborious act, and the sludge created by PNC, begs the question, who is their client? Me or the vendors, fraudulent or legitimate, I pay. It appears their customer is the payees and not the payors. This is wrong. This is the basis of my complaint. The ability to view and manage the recurring payments from my account is of the up most importance as all services are moving to a subscription model of payment, legitimate and fraudulent. I should have better visibility into the management of these recurring payments, and should not be penalized when attempting to stop fraudulent withdrawals of my funds.

Company response to consumer: Closed with explanation