Consumer complaint received 2025-05-12 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Mr. Cooper Group Inc.
State: PA

Complaint narrative:
I am deeply frustrated and confused about a disturbing situation involving my mortgage and need immediate assistance. It has come to my attention that Mr. Cooper, a company with which I have never contracted, created an entirely new mortgage loan using my personal information without my knowledge or consent. They assigned a new loan number to my property, falsely listed my mortgage and even provided access to an online portal reflecting this fraudulent status. 

Moreover, I have discovered a XXXX number associated with my property confirming that my mortgage note was illegally securitized by Mr. Cooper. These actions constitute clear Mortgage Fraud, Identity Theft, Unjust Enrichment, Fraudulent Loan Creation ( " Loan Cloning '' ), and violations of numerous consumer protection laws, including RESPA, TILA, FCRA, UCC regulations, and Pennsylvania state statutes. 

I previously reached out to the SEC for help with this securitization matter, only to receive a response indicating they do not handle mortgage-related complaints or disputes, as mortgages generally fall outside of their regulatory jurisdiction. I am therefore seeking urgent intervention from the CFPB. 

I have substantial evidence supporting these allegations, including screenshots from Mr. Coopers portal falsely reflecting my mortgage as " paid off, '' documentation of the fraudulent XXXX  and securitization, and correspondence from the SEC disclaiming their jurisdiction over this matter. All documents are available upon request. 

Your prompt attention to this extremely troubling matter is requested, as my financial security, property rights, and peace of mind have been seriously compromised. 

Legal Violations and Applicable Law : 1. Identity Theft ( 18 U.S.C. 1028 and 18 Pa. C.S.A. 4120 ) : By misappropriating my personal information to create and securitize a loan, Mr. Cooper has clearly violated identity theft statutes at both the federal and state levels, thereby harming my financial security. 

2. Loan Cloning and Fraudulent Origination ( 18 U.S.C. 1344 - Bank Fraud ; 18 Pa. C.S.A. 4107 - Deceptive or Fraudulent Business Practices ) : Mr. Coopers actions amount to fraudulent loan origination, as I have never contracted, communicated, or authorized any such loan, thus constituting explicit financial deception and criminal bank fraud. 

3. Unjust Enrichment ( XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX. XXXX  ) : Mr. Cooper improperly profited by securitizing a fraudulent loan into a XXXX  trust, receiving monetary benefit without lawful authorization or my consent. This clearly falls within XXXX established doctrine prohibiting unjust enrichment. 

4. Violations of the Truth in Lending Act ( TILA, 15 U.S.C. 1601 et seq. ) and Real Estate Settlement Procedures Act ( RESPA, 12 U.S.C. 2601 et seq. ) : Creating, assigning, and securitizing loans without mandatory disclosures violates explicit federal consumer protection laws governing residential mortgage transactions. 

XXXX. Violation of Uniform Commercial Code ( UCC ) Articles 3 and 9 : Only the true holder of a negotiable instrument ( promissory note ) has authority to transfer or securitize it. Mr. Cooper had no such authority, making the securitization and transfer unlawful under the UCC. 

I possess documentary evidence to substantiate these allegations, including : Screenshots from Mr. Coopers online portal falsely indicating the fraudulent loan with New loan number, further exacerbating the fraudulent nature of this transaction. 

XXXX verification confirming unauthorized securitization into XXXX XXXX XXXX. 

Correspondence from the Securities and Exchange Commission ( SEC ) clarifying their lack of jurisdiction, reinforcing CFPB and FTC oversight.

Company response to consumer: Closed with explanation