Consumer complaint received 2024-09-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: HUNTINGTON NATIONAL BANK, THE
State: MN

Complaint narrative:
I recently experienced multiple verbally, biased comments from the manager XXXX XXXX, XXXX  of XXXX XXXX  Huntington Bank in XXXX of XXXX. He verbally told me " Do not come back to his place '', and when I asked him to provide his name ; he refused and said he won't give me but he wanted me to get out of his property ''. I did not do anything wrong besides being the customer and going to the bank as requested to open my account. I found what he said very hurtful and unwelcome to me as an XXXX  with XXXX and XXXX is my XXXX  language, being XXXX, XXXX. Second, recently I tried to open the Huntington XXXX XXXX Account. As the account has been opened, I tried to transfer the funds from XXXX XXXX XXXX XXXX, but XXXX XXXX XXXX XXXX then got suspended from Hungtington National Bank Online Account ( XX/XX/XXXX ). XXXX ( the supervisor of XXXX Huntington banking ), made me go to the XXXX branch. Then, I came in to see this guy named XXXX, he took a look at the high-yield account of XXXX, and then he created the whole confusion for me after asking me to do a VOID XXXX  Checking Account Check, and then using the XXXX  Checking Account check to write a specific amount for transfer funds. However, the check is for XXXX XXXX XXXX XXXX  XXXX  XXXX, most of the bank do not offer Saving check for Saving account. So, I was not sure why he was asking me to sign the Void checking check and put some funds into the XXXX XXXX XXXX check for him to withdraw money to Huntington XXXX XXXX XXXX Account ( when XXXX knew that I came in about the suspension of the XXXX XXXX XXXX XXXX, not checking one ). XXXX on the phone was not clarified that they need a void check for saving high yield, I thought she is only need a void check from XXXX to clarify that I am the owner f all XXXX accounts. I do have papers clarified that I am the owner of all the XXXX account listed. I wanted to give XXXX but he ignored and said he knew. Then, later on, I went home and realized that he was asking me to withdraw my money from my XXXX checking account through my checking check, but that doesn't make sense when I have no funds and I have fund in XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX knows that since we discussed this issue before when I called on the phone and scheduled the appointment with XXXX in the branch. I made a second trip to talk to XXXX about it on the same date ( XX/XX/XXXX at XXXX XXXX ) but then he simply apologized and said that he would stop the check checking account from XXXX  but he would check back with high yield savings account of XXXX and was unable to help me further at XXXX XXXX, even we just came there in XXXX minutes to talk to him after I realized what happened. So, this resolved me wasted my time going back and forth to the bank with being XXXX, XXXX, and not even working or having any money to afford constant transportation ( if it's not necessary ). Overall, I am asking for the action of transferring funds from XXXX XXXX XXXX XXXX to Huntington XXXX XXXX XXXX to take place soon, and stop the suspension of XXXX  high yield saving account. I also asking Huntington to pay me back the deposit or send me a courtesy refund/check ( by mail or direct deposit to my Huntington XXXX XXXX XXXX account ) of {$50.00} ( my transportation money to go to the branch back and forth as well as my time and energy to do this ) for their apology and the confusion they ( XXXX and XXXX ) XXXX ( if not called trick ) for me to waste my time and energy without clarification and confirming of transferring funds. I do not just need an apology but actually a refund from Huntington/XXXX  for my loss of time, energy, and continue needed to repeat this matter on the phone or in person to them. I called many times online and also asked XXXX to call back ( today XX/XX/XXXX around XXXX XXXX  ) ; we made an appointment at XXXX XXXX  to call XXXX but XXXX didn't pick up the phone when I called at XXXX XXXX  ( he already agreed that he can keep him available for me to call at XXXX ; he don't even call me back when it's past XXXX XXXX  today either ). What happened also created overdraft from my XXXX checking account to Huntington XXXX XXXX  account. And the XXXX XXXX XXXX XXXX still do not open to transfer fund yet. There are a lot of confusion, miscommunication, lack of communication, and refuse to communicate effectively from Huntington online banking as well as in person banking. They laughed at my talk, they do not give me effective information when asked, they tell me that I talked in circle without taking notes back, they keep making me calling back without they put messages in for what problem has been reported, and most of all they limited time in communication when they don't even provide adequate care to solve the issue. Until now I don't even clear to know if they have the paper or information they need to clarify my identity for Huntington Online Banking as well as remove the hold or suspension of XXXX XXXX XXXX XXXX XXXX  XXXX  so that I can transfer funds from High Yield Saving ( XXXX  ) to Huntington XXXX XXXX XXXX account ( the new one just open in XX/XX/XXXX ). Please review the matter and ask XXXX or Huntington ( online banking ) or XXXX of Huntington XXXX XXXX  take care this confusion and refund me back {$50.00} by mail or direct deposit on Huntington XXXX market account. XXXX XXXX phone number is XXXX and XXXX XXXX phone number is XXXX. Their online banking toll free number is XXXX. The huntington National BanK branch is XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( huntington.com )

Company response to consumer: Closed with non-monetary relief