Consumer complaint received 2025-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
I am filing this complaint against TransUnion and XXXX for inaccurately reporting charge-offs on my credit report for a XXXX XXXX  account ( Account Number : XXXX ), which is adversely affecting my credit score and costing me XXXX  of dollars in higher interest rates each year. I recently reviewed my credit reports, generated on XX/XX/XXXX, and noticed that this account, which was closed on XX/XX/XXXX, and settled for {$1400.00} ( less than the full balance ) on XX/XX/XXXX, shows XXXX potentially negative months, including multiple charge-offs ( CO  ) reported from XX/XX/XXXX through XX/XX/XXXX. I believe this reporting is inaccurate and does not reflect the true status of the account, as it was settled and paid in full as part of a written settlement agreement. I am requesting that the CFPB investigate this matter to ensure the accuracy of my credit report and remove these incorrect charge-offs. The XXXX XXXX  account is reported on both my TransUnion and XXXX credit reports with the following issues : TransUnion Report : The account shows a high balance of {$1400.00}, with charge-offs reported from XX/XX/XXXX through XX/XX/XXXX, despite the account being settled on XX/XX/XXXX. The payment history indicates charge-offs ( CO ) for XXXX consecutive months in XXXX, which is inconsistent with the settlement. XXXX Report : The account shows a balance of {$0.00} but still lists charge-offs from XX/XX/XXXX through XX/XX/XXXX, with a Closed status and a note that it was Paid in settlement, {$1400.00} written off. This continued reporting of charge-offs after the settlement is inaccurate and misleading. According to the settlement agreement with XXXX XXXX, the account was paid in full for the agreed-upon amount of {$1400.00} on XX/XX/XXXX. Once settled, the account should no longer be reported as a charge-off, as this misrepresents the accounts status and suggests ongoing delinquency, which is not the case. The continued reporting of charge-offs after the settlement date is not only inaccurate but also violates my consumer rights under federal law. The inaccurate reporting of these charge-offs is severely harming my credit score and costing me XXXX  of dollars in higher interest rates each year. This has limited my ability to secure favorable credit terms, obtain loans, and achieve financial stability. Additionally, the stress of dealing with these inaccuracies has taken a significant emotional toll, as I am constantly worried about the long-term consequences of this incorrect reporting on my financial future. Under the Fair Credit Reporting Act ( FCRA ), Section 623 ( b ), credit bureaus like TransUnion and XXXX are required to conduct a reasonable investigation into disputed information and correct or remove any inaccurate or unverifiable information. The continued reporting of charge-offs after the account was settled on XX/XX/XXXX, is inaccurate and should be corrected to reflect the accounts settled status. Additionally, under 15 USC 1692g of the Fair Debt Collection Practices Act ( FDCPA ), I am entitled to request validation of any debt, and the failure to accurately report the accounts status post-settlement may constitute a violation of this provision. The charge-offs reported after the settlement date are not only inaccurate but also misleading to potential creditors, as they suggest an ongoing delinquency that does not exist. I have attempted to resolve this issue directly with TransUnion and XXXX by disputing the inaccurate charge-offs, but I have not received a satisfactory resolution. The charge-offs remain on my credit reports as of my most recent review on XX/XX/XXXX. I am now escalating this matter to the CFPB to ensure that these inaccuracies are corrected and that my credit report reflects the true status of the account. I am disputing these charge-offs under 15 USC 1692g ( Validation of Debts ) of the FDCPA, as the continued reporting of charge-offs after the account was settled constitutes a failure to validate the debt accurately. The charge-offs reported post-settlement are not reflective of the accounts true status and should be removed due to this violation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief