Consumer complaint received 2024-09-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: BROKER SOLUTIONS, INC.
State: CA

Complaint narrative:
Hello, My name is XXXX XXXX. I am a XXXX XXXX XXXX with a XXXX XXXX from the XXXX XXXX XXXX XXXXXXXX. I work full-time and have been employed with the same organization for over XXXX XXXX. 

I was pre-approved for a XXXX loan on a condominium in XXXX, CA while still owning a home in XXXX, CA. I intended to rent out the XXXX home and reside in the XXXX condominium. A final walk-through of the condominium was on XX/XX/XXXX, with the expectation of closing escrow on XX/XX/XXXX. I received conditional loan approval for the condominium on Friday, XX/XX/XXXX. As part of the approval process, I had to give the lender/underwriter access to my checking account to prove that I had the funds to pay off my car and a couple of smaller credit card balances, which was XXXX of the conditions. I had the funds because I sold shares of stock to pay off the debt. During the review process, the underwriters for XXXX inquired about a {$7500.00} deposit. I sent the application, lease agreement, and front and back copy of the check to the XXXX senior underwriter XXXX XXXX XXXX, and the XXXX origination agent XXXX XXXX. The check was from my daughter who intended to rent the home for office use. 
The loan was placed under audit. The underwriters said my daughter did not need to rent my house since she already had a house. This puzzled me because there was never a stipulation that the home could not be rented to a relative. More importantly, the lender only required a rent schedule for the XXXX XXXX, not a lease agreement or deposit, but since it did appear in my account, they inquired about it, and I sent them all the documentation they needed to satisfy the inquiry. 

The underwriters not only accused me of XXXX  fraud, but they also accused me of planning to use the XXXX property for an XXXX rental. However, my XXXX insurance policy clearly states that the property would be owner-occupied. I have had an existing mortgage with XXXX for almost XXXX years. I have never had a late or missed payment. 

On the same day the underwriters put my loan in audit, I had a phone meeting with XXXX mortgage concierge, XXXX at XXXX am on XX/XX/XXXX. He called to set up my utilities and security for the condominium. The meeting was scheduled because I had already signed the closing documents. During this meeting, he asked if I had pets, and I told him I had dogs. He asked what kind, and I told him the largest dog was a XXXX XXXX XXXX. He said he had the same type of dog in college and loved those kinds of dogs. He asked my dogs name, and I told him it was XXXX. He then went on to say he named his dog XXXX XXXX XXXX because it was a " XXXX '' hound. I reflected on the comment and then told him I needed to address his statement. I told him that I was XXXX XXXX, and his comment was DEEPLY offensive. Despite expressing my offense to him and the mortgage company ( XXXX ), no action has been taken. 

As of now, the mortgage company ( XXXX ) is asking that my daughter submit a letter asserting that she will use the rental as office space, her California XXXX XXXX number, and they are requiring a post-approval inspection to confirm that the XXXX home will be used as office space. 
Per their instructions, I have wired {$15000.00} in good faith money to the escrow company, and I have moved money from the HELOC account for the down payment, which was 38 % of the loan. 

I am extremely troubled by the accusations made. I submitted all documentation promptly. I did not attempt to hide the transaction between my daughter and myself regarding her rental of the property. I feel like a criminal though I have done nothing wrong or illegal. 

Respectfully submitted, XXXX XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation