Consumer complaint received 2024-06-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
A week ago on XX/XX/XXXX, I was scammed by a user on the social media site XXXX. After unsuccessfully attempting to buy concert tickets the user claimed they were going to refund me the amount. After waiting for my refund and receiving nothing on XX/XX/XXXX the user told me I needed to deposit a cashier 's check for {$2500.00} into my bank account from their cousin so that they could pay me. I was to deposit the check and transfer the rest of the money to them. I voiced my discomfort with the transaction and the user began pressuring me by claiming that the money was for their rent and to feed their kids. After depositing I forwarded them the money on XX/XX/XXXX and told them I would not help them again. A few hours later the user sent me a message that a XXXX check was " accidentally '' sent to me by their cousin and that I would need to send them that money. I once again retaliated saying I was not comfortable and that they needed to reverse the charge and send the money elsewhere. The user pressured me again saying that their car had broken down and had no food and needed the money. They texted and called my phone repeatedly. Due to the pressure of the constant texts and calls I sent them the money again in hopes that they'd leave me alone. Late on XX/XX/XXXX, I received an email correspondence from Wells Fargo that the checks bounced due to being fraudulent and that the money from the checks was charged back to my account. I only had {$200.00} in the account at the time so my account ended up negative {$2700.00}. Upon seeing this email I blocked the user. When I tried to call Wells Fargo to file a claim on XX/XX/XXXX I was notified that their debit fraud office was closed for the weekend, even though their business credit fraud office was open. I then began receiving threatening calls and texts from the user 's " cousin. '' They accused me of stealing their money, threatened to track me down personally, and harassed me repeatedly over the course of the weekend. I told them I was reporting them for fraud and they blocked me on everything. After filing my claim with Wells Fargo on XX/XX/XXXX, I was told it would take XXXX business days to resolve. After 2 days I called to receive an update on my fraud claim and they notified me that it had been denied but was still being investigated. The second check that they had me deposit then bounced and was charged to my account, leaving me negative {$5700.00}. They told me that although I informed them that I was being threatened and harassed that they are not liable for the scam and that I would have to pay that money back to Wells Fargo. I informed them that I am living paycheck to paycheck and can not afford to pay that money back and they have reiterated that they are not liable and I will be sent to collections.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation