Consumer complaint received 2026-03-02 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Confusing or missing disclosures
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
Received referral link on XX/XX/XXXX XXXX XXXX XXXX. Opened account on XX/XX/XXXX utilizing above link, used same browser and same originally opened tab. Deposited XXXX in funds within the XXXX day funding period. No disclosures or terms and conditions state that the cash bonus promised by Goldman Sachs for keeping XXXX in funds for 90 days needs to be " activated ''. It is simply advertised when signing up. Contacted Goldman Sachs on XX/XX/XXXX. Spoke with agent from Texas and XXXX " XXXX '' from XXXX XXXX. Agent from Texas advised that I was ineligible for bonus because I was an existing customer from XXXX. He " enrolled '' me in the bonus and said I was eligible upon account opening. Terms now had 10 day funding period ending XX/XX/XXXX although I had already funded account by XX/XX/XXXX. Therefore, the 90 day holding period should start on XX/XX/XXXX. XXXX advised me a did not qualify for .25 % referral bonus because I was an " existing '' customer. Even though the terms and conditions clearly state as clear as day " Updated as of XX/XX/XXXX XXXX Referred Bonus Program The XXXX Referred Bonus Program ( Referral Program ) allows XXXX customers to earn a cash amount totaling 0.25 % of their average daily balance ( determined monthly ) over a XXXX ( 92 days ) period ( " Referral Period ) on all of their XXXX Online Savings Account ( XXXX ) ( the XXXX Referred Bonus or Bonus ). The Bonus is further described in Bonus Calculation below. Eligibility Existing Customers As an existing XXXX deposits customer, you can receive a XXXX Referred Bonus on all of your XXXX XXXX Savings Account ( XXXX ) ( each a Savings Account ) after a New Customer ( defined below ) opens a new Savings Account or Certificate of Deposit ( CD ) using your unique referral link ( a Successful Referral ). The XXXX Referred Bonus can not be applied to any of your CDs. Adding a joint owner to an existing Savings Account will not count as a Successful Referral. Your unique referral link will be accessible in the Marcus XXXX XXXX. You can access the XXXX XXXX XXXX by logging in and selecting XXXX Referred in the menu at the upper right corner of any page. After a Successful Referral, all your existing XXXX Accounts will earn a cash bonus. You must have a Savings Account at the time of a Successful Referral to earn a XXXX Referred Bonus. New Savings Accounts opened after a Successful Referral XXXX also be eligible for a XXXX Referred Bonus, as further detailed in the General section below. A XXXX Referred Bonus will automatically start within XXXX business day following a Successful Referral. New Customers If you have not had a XXXX Savings Account or CD in the last 12 months ( a New Customer ), you can receive a XXXX Referred Bonus when you use an existing customers unique referral link to open a new Savings Account. Your XXXX Referred Bonus will be applied to your Account ( s ) within 1 business day of when your Savings Account is opened using an existing customers unique referral link. New jointly owned Savings Accounts opened through a unique referral link can receive a XXXX Referred Bonus if all account owners at the time of account opening are New Customers. The XXXX Referred Bonus earned as a New Customer will not count towards your referral maximums ( see General section below for more information regarding maximums ). By using an existing customers unique referral link to open an account, you acknowledge that the customer whose unique referral link you use may know that you opened a XXXX account and when. If you wish to avoid this, do not sign up for a XXXX account through a unique referral link. Referral Period Once you have a Successful Referral, you will be enrolled into the Referral Program for the Referral Period. If the Successful Referral occurs before XXXX XXXX ET, your Referral Period will begin on the day of the Successful Referral. If the Successful Referral occurs after XXXX XXXX ET, your Referral Period will begin on the day after the Successful Referral. '' I am entitled to the referral bonus as is my referee. I am also entitled to the cash bonus holding period to begin on XX/XX/XXXX.

Company response to consumer: Closed with explanation