Consumer complaint received 2025-11-03 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Comerica
State: MA

Complaint narrative:
XXXX XXXX XXXX XXXX I was given in a deposit of XXXX  which the month before that I had a deposit of XXXX  somewhat dollars that I disputed asked for a new card was told by operated during the time of fraud to give my debit numbers in which they shouldve had already I dont know but for an expedited card they needed XXXX never received a card. I found a dispute and tried to issue a new card to myself. There was a problem where I believe somebody did come in contact with my card because it had been used in the building, but I did not get to use it. The claim was filed. There was no correspondence cause I didnt have a cell phone I wasnt allowed to. I was using someone elses they got in trouble for it. Im on a psych ward. Whats the state recovery center and hospital. I was on a three and now Im on XXXX  which is a unit where I resign I am voluntary and my credibility is pretty good XXXX XXXX dropped my calls and rerouted me intentionally more than often when I called to try to alleviate the situation now theyre stating that 120 days is exceeded and they had allowed me to file my claim again but telling me by the law, they dont have to pay me because theres a section that says they dont have to pay me even with lawsuits being open with Comerica bank, which has been stayed in that XXXX XXXX is not a company that they work with which is a lie. Comerica bank is not trying to re-issue my funds. Neither is XXXX XXXX theyre saying Im too late. They neglected to give me my pay in the first place for correspondence. I could not contact them because they kept switching the call foundation and they kept rerouting me. Time frames were wrong. I did not have a phone on my own. they gave me a card initially without ever using that email or being able to use a platform to lock my card so as my card was missing, anyone can use or spend it when I called with my Social Security number to check the card just recently it was depleted to one dollar and I changed the key pin, but I seen that I shouldve had money that there was deposits that I never used. I questioned this and tried to find a measure to do so not being able to do so. Im frustrated because Im in a bad position especially with the XXXX  administration doing what theyre doing. I dont even have food stamps at the moment. My debit numbers are XXXX  injunction with the account that does not have an actual account or an actual routing number because its a prepaid debit card where its part of a problem also because they are using this as a crunch so that I cannot transfer ACH or do anything needed nor to receive my funds you told me that they see my frustration, but have a good day. I have a case number of 1 XXXX  my phone number is XXXX. My name is XXXX XXXX middle initial OK I am highly frustrated and looking for a resolve because this is a lot of money that Ive been trying to work on getting back for three years and youre saying because their correspondence on my correspondence, the actual implementation of the structure trying to retrieve it is skewed by the time bracket.'

Company response to consumer: Closed with explanation