Consumer complaint received 2025-01-09 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Aldous & Associates, PLLC
State: AL

Complaint narrative:
I am writing to address an ongoing and unresolved issue involving both XXXX XXXX and Aldous and Associates. I am extremely dissatisfied with the business practices of both companies and the handling of my account, and I am requesting immediate resolution. 

I initially signed a contract with XXXX XXXX on XX/XX/year>, for a $ XXXX membership. Before the expiration of the 30-day trial period, I canceled my membership through the app, in compliance with the cancellation policy. However, despite my cancellation, XXXX XXXX continued to attempt to charge me for month-to-month service, which was in direct violation of the terms of my original contract. 

The original agreement should clearly show a {$39.00} monthly fee, a {$49.00} annual fee, a {$100.00} return fee, and a {$25.00} early cancellation fee, which should total {$210.00}. However, I have been continually charged for erroneous amounts far above this. 

To date, the amount that Aldous and Associates is trying to collect from me is both inflated and inaccurate. The charges in question include : - {$24.00} for a XXXX XXXX XXXX  membership, which was never part of my original agreement. 
- {$60.00} for a Team Training Bundle, for which I never signed any documentation. 
- {$74.00} for what I believe is an unauthorized month-to-month fee. 
- {$100.00} in collection fees, despite Aldous and Associates purchasing my debt for a fraction of the amount owed. 

I have made repeated attempts to resolve this matter, requesting that both XXXX XXXX and Aldous and Associates provide the original signed contract to verify the correct charges. Unfortunately, both parties have refused to provide an original copy of the contract, instead sending an itemized document that is not an original and fails to address the discrepancies in the charges. 

I am fully aware that both XXXX XXXX and Aldous and Associates are engaging in unethical business practices, and I am requesting that an original contract be provided to clear up these errors. Without the original contract, I refuse to make any further payments towards the incorrect and inflated amount that is being sought. 

Furthermore, both companies have engaged in rude and threatening behavior toward me during my attempts to resolve this matter. I have documented and recorded these interactions on my mobile device, as the representatives from both XXXX XXXX and Aldous and Associates were unprofessional and aggressive. 

I am requesting the following actions to rectify this issue : Provide an original signed contract for my membership with XXXX XXXX. 
Remove any unauthorized and incorrect charges, including the {$24.00} Get Started Now fee, {$60.00} XXXX XXXX XXXX, and {$74.00} month-to-month fee. 
Remove the {$100.00} collection fee from the account, as it is unreasonable and unjustifiable. 
Cease all collection efforts until this matter is resolved. 

I also strongly urge an investigation into the business practices of both XXXX XXXX and Aldous and Associates, as it is evident that I am not the only individual being subjected to these fraudulent charges.

Company response to consumer: Closed with explanation