Consumer complaint received 2026-07-03 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: I.C. System, Inc.
State: NC

Complaint narrative:
XXXX failure to investigate and Willful Violation of ( XXXX ) Rubberstamps disputes without reviewing documentation ( XXXX ) Fails to notify furnishers within XXXX business days ( XXXX ) Re-inserts deleted items without notifying the consumer Regarding : I C SYSTEMS COLLECTIONS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Failure to investigate when same account was deleted from other credit bureau for same reason : XX/XX/XXXX received alert regarding credit score and secured access to XXXX online account to file a dispute. XX/XX/XXXX credit report alert score increased XXXX points after dispute resolution finding of account removed. XX/XX/XXXX report alert of credit score dropped XXXX points due to reinsertation of same claim and amount previously disputed reappears on credit report. XX/XX/XXXX file dispute regarding repeated filing without verification of account XXXX XXXX XXXX responded, in less than XXXX stating dispute resolved and not XXXX sent email stating dispute was resolved with less than XX/XX/XXXX resubmitted a formal letter of dispute asserting that XXXX failed to conduct an investigation, rubberstamped my prior dispute, failed to provide proof that the account indeed is my account and/or that no contact has been made and reinsertion of account previously deleted under the name of an alternate company is prohibited. I further demanded that " I hereby demand that XXXX within XXXX calendar days of receipt of this letter : Provide a written certification describing in detail the steps you took to investigate my dispute, any and all disputes I have filed over the past XXXX years including : the date you notified the furnisher, the method of notification, all documentation you received from the furnisher, the identity and contact information of the person ( XXXX ) you contacted, and the specific verification the furnisher provided. If you can not provide full certification, delete the disputed collection account from my credit file and confirm deletion in writing. If you reinserted the account, provide the written reinsertion notice you sent me and the furnishers certification of accuracy as required by FCRA. '' XXXX response today was INVESTIGATION RESULTS- VERIFIED AS ACCURATE and UPDATED : The disputed item ( XXXX ) was verified as accurate ; however, other information has also changed. however, we updated : Date Updated ; Rating ; Payment Received ; Historical Trended Data. XXXX has failed to provide any of the information as required and requested or furnish me with validation of the debt. This is account indicates it was opened XX/XX/XXXX to which I have had not account with this carrier. Likewise no other statutory requirements ; Identity verification ; Account ownership proof ; Balance accuracy itemized amount owed, including fees, interest, and dates ; Date of delinquency ; Contract or service documentation proof of the original agreement or service; Chain of title documentation showing how the debt was transferred or sold to the current collector ; Certification of accuracy required if the account was previously deleted and then reinserted. They have now changed the OPEN ACCOUNT date without any justification and I can assure you that neither the date on the original dispute or this dispute are accurate. NO PROOF OF CONTACT, the list goes on. They have conveniently responded XXXX day prior to the deadline provided however have failed to provide the information in detail I requested and have the right to have to validate the debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation