Consumer complaint received 2025-06-16 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Aargon Agency, Inc.
State: IL

Complaint narrative:
Approximately in XXXX of XXXX I started getting calls from Aargon Collection Agency about a medical debt. They asked me if I was XXXX XXXX and then asked me if my date of birth was XX/XX/XXXX. Both things matched ( except for the fact that I also have a second last name, XXXX ) so I said yes but I hang up because I got scared about scams. On XX/XX/XXXX of XXXX I received a letter from them ( reference number XXXX ) related to a bill owed to XXXX XXXX XXXX ( account number XXXX ) for the amount of {$500.00} related to services I supposedly used in XX/XX/XXXX in a hospital in Texas. I have never been there, so I replied to the letter on XX/XX/XXXX to dispute the charge, asking for details about the original debt, and saying that I do not recognize this debt and therefore don't authorize them to report any debt on my name. 

On XX/XX/XXXX I received the itemized bill from the hospital. I see there the name XXXX XXXX and my correct date of birth, but there is a social security number there that is not mine. This number is XXXX. Again, this is not my social security number. I know that this debt does not belong to me, but I keep getting calls from collection agencies. Recently, on XX/XX/XXXX I started getting texts from XXXX XXXX XXXX XXXX with reference number XXXX. I have not engaged with these messages as I assume they refer to the same issue. 

On XXXX XXXX I called XXXX XXXX XXXX XXXX XXXX and asked them about this bill. They asked me the account number ( provided above ) and asked me my name, phone number and address. Since Aargon already had this information, I gave them my information. They told me the phone number ( my real phone number ) and address ( my real address ) didn't match the ones they have on file. I asked them about the social security number they had on file ( I gave them the last XXXX numbers I had from the itemized bill ), but then they asked me about my last XXXX numbers I did not give them to them. I only said they were different. The person didn't provide any more details and said she could not confirm or deny the XXXX I gave her ( the one that is not mine ). She told me that if the XXXX was not mine I shouldn't worry and I should toss the letters. 

I then called to Aargon agency on the same day, and they told me they had XXXX addresses on file, my address and another address in Texas. I asked them again to dispute this charge, and they told me the dispute was already in place and they could not do anything else. I then asked them to remove my address and phone number from their files, and they said they would and hang up. 

At this point I don't know if this debt will be completed disassociated from my name and current phone number or address or not. I just want to make sure no collection agency calls me about this debt that I don't owe, and I of course want to avoid any repercussion or damage to my credit due to this debt as I read online that they can report me even if they don't have my actual SSN.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation