Consumer complaint received 2025-05-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: U.S. BANCORP
State: KS

Complaint narrative:
I have had a credit card through U.S. Bank for many years, my account was always held in excellent standing, my payments for all years were made through my online account access with U.S. Bank ( ALL MY PAYMENTS ), things become hectic and overwhelming with the loss of my job and I started to fall behind on my bills and credit accounts, I signed up for debt consolidation through a Law Firm but kept my U.S. Bank credit card out of the debt consolidation as I had worked a settlement offer out with U.S. Bank, my balance owed was around {$3100.00} and U.S. Bank and myself agreed to a settlement of {$1000.00} back on XX/XX/2025 of which at the time I accepted the settlement agreement, I had to make a payment of {$350.00} which was done on XXXX XXXX and the remaining balance of {$710.00} must be paid on or before XX/XX/2025, again the settlement acceptance payment was made through my online account with U.S. Bank, I then turned around on XX/XX/2025 and through my online account with U.S. Bank made another payment towards my settlement in the amount of {$200.00} - which left a balance owed of {$510.00} .. XXXX that had to be paid on or before XX/XX/2025 - On XX/XX/2025 I logged in to my online U.S. Bank account and found that U.S. Bank had completely removed my credit card account from online access, meaning I could NOT make the needed payment on my settlement agreement to be in compliance, so I called U.S. bank on XXXX XXXX and spoke with a supervisor at length and all she could tell me was U.S. Bank had already charged off my credit card account and that is why it was removed from my online access, However as I pointed out U.S. Bank was in a settlement agreement THEY OFFERED me and said settlement agreement did not end until XX/XX/2025 so 1. How could they charge off my credit card account before the agreed settlement deadline date? 2. Why was my credit card account removed from my online account access so I could make the needed and agreed upon payments on my account? - Seems to me that U.S. Bank made a settlement agreement with a customer, then forced the customer to make a large payment at the time of settlement acceptance and then took adverse actions against said customer so they defaulted on the settlement agreement, meaning U.S. Bank made more of a profit and then still go after the customer for the full balance owed- which is shady, unprofessional at best and breach of contract given they made an agreement in writing that I had until XX/XX/2025 to pay the remaining balance owed on the settlement and then before that date took adverse actions against me by 1. charging off my credit card account BEFORE the expiration of the settlement agreement. 2. By removing my online account access so I was not able to make the payments needed on my account- Now just today I received a collection letter from XXXX XXXX, XXXX stating they are a debt collector for U.S. Bank for the amount of {$3000.00} - what U.S. Bank has done is morally, ethically wrong and might even board line be illegal and they should be held accountable for their actions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation