Consumer complaint received 2023-08-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: TRUIST FINANCIAL CORPORATION
State: SC

Complaint narrative:
Truist is still keeping my refunds when I had XXXX balance on my account ending in XXXX, and they are applying them to a XXXX BB & T account ending in XXXX that I ended with bb & t owing them nothing and they have added fraudulent fees for {$240.00} with NO TRANSACTION TO SUPPORT THOSE FEES IF CFBP IS GOING TO CONTINUE TO IGNORE THIS ISSUE THEN I AM GOING TO FILE A COMPLAINT AGAINST CFPB ALONG WITH TRUIST ... BECASUE THEY HAVE TAKEN OVER XXXX IN REFUNDS AND DENIED THEY EVEN TOOK THEM THEY HAVE LIE AND SAID THEY CANT KEEP THEM TO CLOSED ACCOUNT EVEN STATED THEY SENT THE FUNDS TO ME YET NOTHING IS BEING DONE..THEY CANT EVEN TELL ME WHAT THE {$240.00} IN FEES AFTER MY XXXX ACCOUNT WAS CLOSED WAS FOR BECAUSE I LEFT THEM A WHOLE CHECK YET THEY TOOK THE CHECK AND ADDED ON MORE FEES THIS NEEDS TO BE LOOKED AT SINCE THEY WOULD NOT CLOSE IT OUT WHEN BB & T LEFT OUT THEN THEY SHOULD HAVE BECAUSE THESE FEES ARE NOT EVEN USED BY BANKS ANYMORE YET THEY HAVE ADDED FRAUDULENT FEES WITHOUT A SINGLE TRANSACTION TO SUPPORT THESE FRAUDULETN FEES. 
There are multiple errors on account from XXXX to XXXX. Never made a {$300.00} transaction, because I never received a card to make transactions from the XXXX accounts from which the account was a promo that I was to receive {$200.00} credit after direct deposit never received the {$200.00} for opening up the account after direct deposit. Merchants issues with refunds over {$500.00} in refund after account was closed on XXXX, was told account would be credited, never even received notification that the refund came to account kept being told merchant has the refunds, who was XXXX, they refused to check XXXX number, refunds should have been refunded to me instead they were distributed to collections for an account I never received any information that I owed for an account from XXXX years ago, was even allowed to open several accounts with truist also truist is charging me for declined transactions with debit card {$36.00} a piece. Over {$300.00} in declined purchases never had overdraft. Many disputes were denied that should have been approved, also had XXXX told Truist I didnt have them as an insurance company truist still allowed progressive to take my money in a recuring charge all year XXXX and I paid XXXX insurance companies because they refused to dispute it, just as they refused to dispute a lot of fraudulent transactions at atm and online. 
Truist owes me from XXXX to XXXX ... there are more issues but those are the issues that cross my mind, and the agents calls need to be monitored, also the fact that the bank XXXX closed my account and made it seem like this was something I done he closed my account and blamed it on executive decisions, which was not the truth. Truist has put me a financial hardship with their poor decision-making practices, and I have lost a car, almost lost my house and I am behind in bills have not been able to take a vacation because of their greed and negligence to not approve claims steal my refunds still haven't provided me documentation they have my money and failed to provide documentation to most to the claims that were denied. While charging me for declined purchases when Truist dont even charge you {$36.00} for each declined purchase, and that department supervisors never return calls after I was hung up by XXXX in the collections he never called back and ignored every message sent to him and XXXX XXXX in that department, also I have won disputes but no one can tell me how I am to get my money but I'm assuming you will do is apply my money to an old account I never knew existed best way to keep the money, and never provide me any documentation to the account that was in collections nor have they even told me that money was taken from XXXX account and issued to another that is stealing in basic terms nor have they notified me as to how much I owed and when I finally found out they still have failed to send me the proper documentation pertaining to this refund issue and I recently found out that They taken {$94.00} that returned to a closed account and didnt write me a check or send it back to the merchant like they said they would do, instead they applied for my refunds to a XXXX collection that I knew nothing about. Which their clause states that they can take money from an active account I dont have an active account so that money should have come to me, but they have did this fraudulently, and the statute of limitations is 3 years for debts in South Carolina so they are violating all of my rights for their gain, and I am losing my life savings dealing with these matters that should've been corrected. I can't afford an attorney because Truist has took everything, I'm assuming thats why your agents and supervisors treat me, so unprofessional please start monitoring your calls and you can go listen to any of mine and it will give you an idea of how not to treat a customer... they hanging up or getting smart with me, and never do they de-escalate the situation most of the calls are re-escalated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation