Consumer complaint received 2026-03-05 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: TX

Complaint narrative:
Name : XXXX XXXX, social security XXXX, Date of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Phone Number : XXXX Email XXXX XXXX XXXX Member XXXX Subject : Dispute and Rejection of Illegal and Invalid Collection Debt Report Number : # XXXX Collection Account Name : ProCollect , Inc Reported Balance : {$7100.00} Original Creditor : XXXX XXXX XXXX XXXX Apartments I, XXXX XXXX, with Social Security XXXX, hereby fully dispute and reject the illegal and invalid collection in the amount of {$7100.00} reported by the XXXX at XXXX XXXX apartment complex and I request that this invalid amount be removed from my credit report as soon as possible. I do not owe them any debt ; rather they are the ones who owe me money. This apartment complex and their attorney after a long period of harassment, are attempting to collect fabricated, invalid and unlawful amounts. The fact that they are able to access individuals ' personal information and create invalid collection accounts does not make their actions lawful or legitimate. I resided in this apartment complex for XXXX days, from XX/XX/XXXX to XX/XX/XXXX and I fully paid all rent and costs for those XXXX days. The application fee, deposit and the full XXXX days of rent were paid, yet they have not refunded any of these amounts. Due to numerous serious problems, the apartment being uninhabitable and the absence of any fundamental or effective solution, I vacated the unit with prior notice, relying on the provisions of the lease agreement that allow a tenant to vacate when the apartment is uninhabitable. I repeatedly sent detailed explanations and documentation to both the apartment management and their attorney. Their attorney has deliberately disregarded the evidence and has acted unilaterally by creating illegal and invalid debts that have no legal basis. I did not use even a single day of their advertised XXXX weeks promotional discount. The apartment was not habitable due to defective faucets and plumbing in the bathroom, faulty washing machine plumbing, malfunctioning household appliances including the washer, dryer and dishwasher, leaking dishwasher pipes onto the floor, and defective bathroom plumbing and shower. During the entire XXXX days period, I was not able to take a single shower.the floor was covered with water and constant leaks and they had no plan or solution to fix it. The bathroom was completely unusable I had to fill a bucket with water and wash myself. None of the household appliances were working. Their only proposed solution was to transfer me to an even worse apartment with poorer conditions, without a washer and dryer, with strong odors of drugs and sewage and conditions similar to the original unit which I did not accept.Relying on the provisions of the lease agreement and Texas law regarding vacating an uninhabitable apartment, I vacated the unit. Because I suffer from XXXX serious and sensitive medical conditions and was in the process of XXXX, I could not remain in that apartment under those physical conditions any longer. Despite sending emails and formal letters and providing them with reasonable time, they have failed to refund my application fees and deposit, the rent paid for the XXXX days and the costs associated with multiple moves. For a long time, through their attorney, they have continued to harass me and attempt to fabricate illegal debts, while completely disregarding all reasons, documentation and contractual provisions. Due to this conduct, the disruption of my medical treatment, changes to my surgical plan and the creation of illegal debts, I am pursuing legal action against them through the court system. I therefore request that you remove this invalid and unlawful debt from my credit report immediately, as not every collection account can be considered valid and XXXX can not damage individuals credit by accepting and reporting such collections. This is a XXXX sided and improper process carried out by this attorney, who is attempting to create an unlawful debt against me and the attorney is also demanding his attorneys fee for that company from me. Problems with the apartment : defective bathroom plumbing, damaged and leaking plumbing behind the washer and dryer, the washer and dryer not functioning, dishwasher pipes leaking onto the apartment floor, severe water gushing from behind the washer despite repeated notices to the office and their indifference, strong odors of drugs and sewage and the bathroom and the apartment being unusable and uninhabitable. Once again, I state that I owe them no debt and they are the ones who must reimburse my financial losses and personal damages. Please remove this invalid and unlawful collection as soon as possible, do not support or continue this illegal process and do not allow such property owners and their attorneys to manipulate and harm the credit of ordinary individuals. For clarity I have written and provided the lease clauses that granted me the right to vacate please take them into consideration. During the XXXX days period, I was not able to take a shower even once, the apartment was filled with water gushing from multiple areas, it was uninhabitable and essential household appliances were not available. Section XXXX Written Requests Required, I submitted all repair requests in writing and through the resident portal. Management failed to perform the required repairs within a reasonable time. Section XXXX Conditions Affecting XXXX and XXXX The malfunctioning shower, leaking washer, non functional dryer, contaminated replacement washer and chemical or drug odors materially affected health and safety. Section XXXX Resident Remedies When a condition materially affects health or safety and is not repaired, the resident has the right to terminate the lease and seek reimbursement. This section applies directly to my situation. Section XXXX Surrender of the Premises Keys were returned to the office and which constitutes legal surrender. Therefore, no further rent or charges can be assessed after that point. Section XXXX Security Deposit Deductions are only allowed for resident caused damage or unpaid rent. Neither applies here. Any attempt to withhold my deposit would be improper. These sections of the Lease Agreement clearly support my position, confirm that I fulfilled all obligations and establish that management failed to meet their contractual and statutory duties. Relevant Texas Property Code Sections : XXXX Landlords duty to repair conditions affecting health or safety XXXX Tenant remedies if repairs are not made XXXX Tenant may vacate if the premises become uninhabitable XXXX Permissible security deposit deductions XXXX XXXX deadline for refund or itemization XXXX Penalty for bad-faith retention of a security deposit XXXX Prohibition against forcing a tenant to accept unsafe conditions Once again, I state that this collection is illegal and invalid and they have never had and do not have any legal or court judgment authorizing the creation of this illegal and invalid amount.If this unlawful debt continues, I reserve the right to pursue legal action based on the existing evidence. I owe them nothing and my balance with them is XXXX and they are the ones who owe me money. Due to their failure to provide a habitable apartment, they are obligated to refund the amounts I paid. Please also review and address their debt to me, as they are acting unilaterally and abusing their power to misuse the credit system and create illegal debts against ordinary individuals. Please pay attention to the fact that they gave me XXXX weeks for free, and I did not use even XXXX day of that time because the apartment was not livable. I already paid for the period that I actually stayed there. In their letters they even use the wrong apartment number and appear to be trying to create false documentation. I lived in apartment XXXX, but they reported apartment number XXXX. I have already sent documents and letters many times to XXXX showing this issue. The collection was removed for a few days and then appeared again. When I asked for an explanation, I was told that it returned because the company continues to report the collection. Is it not XXXX responsibility to prevent this type of unlawful reporting? If the company keeps reporting the same invalid collection, does XXXX simply accept it? For a long time this apartment complex, their attorney, and the collection company have been interfering with my life and normal daily routine through threats and pressure. Please review this case carefully and resolve it as soon as possible. Thank you for your attention to this matter. I look forward to your written response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation