Consumer complaint received 2026-05-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: LD Holdings Group, LLC
State: FL

Complaint narrative:
I am submitting this complaint against loanDepot ( NMLS # XXXX, Loan Consultant XXXX XXXX, XXXX @ loandepot.com ; supervised by XXXX XXXX XXXX XXXX, XXXX @ loandepot.com ) regarding Loan File # XXXX, for the purchase of XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX. Contract was executed on XX/XX/XXXX. The property is a condominium, and the sufficiency of the HOA 's financial reserves is a fundamental underwriting requirement under conventional lending guidelines. Despite this, loanDepot failed to conduct a timely review of the association 's financial condition at the outset of the process. Based on XXXX XXXX 's professional guidance, I paid approximately {$1300.00} out-of-pocket for the appraisal, inspections, and HOA document release fees all required simultaneously before the association 's financial viability had been properly assessed. I also followed XXXX XXXX 's advice to pay down part of my auto loan balance in order to strengthen my loan profile, which further reduced the funds available for my home purchase. The following is a documented timeline of events : XX/XX/XXXX : Contract executed. I was advised to proceed with the appraisal based on the condominium 's budget available at that time. XX/XX/XXXX : Seller 's representative delivered condominium documents. XX/XX/XXXX : Additional HOA documentation was requested and paid for in order to obtain the association 's financial information. XX/XX/XXXX : A 30-day closing extension was requested due to delays in processing. XX/XX/XXXX : The lender advised that the association 's reserve position would require additional funds to proceed a critical concern raised only at this late stage, nearly 5 weeks after contract execution. XX/XX/XXXX : I was informed that the loan could not proceed due to insufficient HOA reserves and lack of a current SIRS ( Structural Integrity Reserve Study ). XX/XX/XXXX : I raised concerns about the out-of-pocket expenses incurred based on XXXX XXXX 's guidance. The response I received was dismissive and unprofessional. XX/XX/XXXX : I was asked to provide additional documentation. On XX/XX/XXXX, XXXX XXXX confirmed in writing : " Basically this deal is dead, no reserves or current SIRS, there is nothing that can be done in her case. '' XX/XX/XXXX : The seller formally canceled the contract. The core failure is clear : loanDepot did not identify the association 's insufficient reserves and lack of SIRS compliance at the beginning of the underwriting process a fundamental step that should have been completed before advising me to incur any expenses. Had this review been performed promptly, I would not have paid {$1300.00} in fees, would not have reduced my auto loan balance on the lender 's advice, and would not have spent approximately 5 months under contract on an unviable property. I formally complained to XXXX XXXX XXXX, Area XXXX and supervisor of XXXX XXXX. In his written response dated XX/XX/XXXX, XXXX XXXX acknowledged that the tone and manner in which my concerns were addressed did not meet professional standards, and he apologized for this. However, he denied reimbursement, stating that appraisal, inspection, and HOA fees are standard third-party costs required upfront. I respectfully request : 1. A formal investigation into loanDepot 's handling of this loan file. 2. An assessment of whether loanDepot failed its duty of care by not verifying the HOA 's financial condition including reserve adequacy and SIRS compliance prior to advising me to incur costs. 3. Reimbursement of {$1300.00} in out-of-pocket expenses directly caused by loanDepot 's failure to conduct timely underwriting due diligence.

Company response to consumer: Closed with explanation