Consumer complaint received 2024-01-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: Chime Financial Inc
State: VA

Complaint narrative:
Dear XXXX, XXXX, XXXX, and Chime Financial, and Directors of FTC, CFPB, FRB, and States Attorney General of California. 

This is my 12th time i have sent demands to Chime bank, and each of its affiliate RICO Banks, pursuant to 18 USC Ss 1961, 1962, concerning its " ongoing criminal acts of embezzling, defrauding, and its ongoing fraudulent TV ADVERTISING of ITS Chime card fromwhich to extract new consumers to defraud, as I was in XXXX XXXX, to embezzle my SSRI, {$970.00}. 

Each time I demand my stolen XXXX that was taken from my card, XXXX XXXX, Chime Customer Service Reps willfully ignore my more than 18 requests made by many attempted email, telephone, and by accessing my Chime acct App, specifically outlining, detailing, and stating what my serious problem is with Chime Bank, et al XXXX 

Here now I am replying to a XXXX ignorant person, XXXX, who is knowingly fabricating my other XXXX emails of today, Saturday, XX/XX/XXXX to XX/XX/XXXX, I am still demanding my Social Security Retirement Income of {$970.00} back. 

XXXX, as in those other named idiots above, none of them had comprehended, understood, nor had read my nearly XXXX dozen complaints demanding Chime refund my {$970.00} stolen, shown demonstrated as being illegally embezzled by Chime on XXXX XXXX, XXXX. 

See. Chime 's XXXX improperly, misstated reasons why I filed a complaint over the past months, XX/XX/XXXX to - this date, XX/XX/XXXX. I am to be getting a deposit of {$2000.00} between XX/XX/XXXX to XX/XX/XXXX. 

Chime Bank is refusing to verify me on currently held information, presented before the Grand Theft, Embezzlement, Criminal Conversion of my Soc. Sec. money -- '' I understand that you are asking about the phone number and email address update in your chime account. I would be happy to assist you with updating the information on your account. To update your information, please submit : A clear photo of your ID ( driver 's license, state-issued ID card, or military ID card ) that shows all XXXX corners of the document. 
- The last XXXX digits of your Social Security number. 
- A self-portrait ( selfie ) of you holding your ID document and a piece of paper with your name and today 's date written on it. '' This ignorant employee has also, like the others, has not read my consumer complaint ; and he is continuing to assist those fakeemployeeswho stole my XXXX Federal Social Security Retirement Income of {$970.00} on XX/XX/XXXX. I never asked for help with my phone number and email address update. 

Thereon, and after XX/XX/XXXX, to XX/XX/XXXX, Chime and its affiliate banks have repeatedly refused, willfully, ignored, and they, Chime Bank, has intentionally disregarded my demands for a refund of my stolen SSRI {$970.00} after XXXX XXXX, XXXX, by its employees who had knowingly failed and deliberately refused to refund my SSRI. 

Instead, Chime 's Customer Service, has repeatedly told me RE-SEND MY DRIVER 'S LICENSE, SOCIAL SECURITY number, with a piece of paper with the date on it and a selfie picture, the exact way a criminal Chime employee was able to access my bank acct, having scammed me to get my PERSONAL information that is already on file with Chime Bank. Each time I make an attempt to verify, CHIME KEEPS REJECTING my DL and Rejects my selfie because I can't, with my type of Android phone, complete their stupid other item of holding up with one-hand my DL and a paper with my other hand, and take a clear selfie with my 3rd Spock hand using my cellphone to take a picture with. 

It is for these reasons I have found and learned Chime, et al.must be prosecuted criminally and civilly sued for all damages I have incurred and prevented from being allowed to call itself a bank while disguised as a fake bank, " technology '' company, unregulated by Federal and States ' Banking, Consumer Protection Laws. 

Respectfully yours, XXXX XXXX XXXX '' XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX ====================== On Sat, XX/XX/XXXX, XXXX Chime Member Services XXXX wrote XXXX Hi XXXX, Thanks for reaching out to Chime Member Services. I hope this email finds you well. 

I understand that you are asking about the phone number and email address update in your chime account. I would be happy to assist you with updating the information on your account. To update your information, please submit : - A clear photo of your ID ( driver 's license, state-issued ID card, or military ID card ) that shows all XXXX corners of the document. 

- The last XXXX digits of your Social Security number. 

- A self-portrait ( selfie ) of you holding your ID document and a piece of paper with your name and today 's date written on it. 

We use these details to verify your identity and keep your account secure while making updates. 

I hope I am able to shed light to help you with your concern and we're so grateful for the trust you've placed in us. Thank you for keeping in touch. 

Thanks, XXXX | Chime Members Services XXXX Chime. All rights reserved. 

XXXX XXXX XXXX, XXXX XXXX, CA XXXX Banking services provided by XXXX XXXX Bank, XXXX. or XXXX Bank, XXXX, XXXX FDIC. The Chime XXXX XXXX XXXX is issued by The XXXX Bank or XXXX Bank pursuant to a license from XXXX XXXX XXXX and may be used everywhere Visa debit cards are accepted. Please see back of your Card for its issuing bank. 

This email was sent to you because you have a Chime account. 

Your privacy is important to us. Chime will never ask you to share sensitive, personal information such as your PIN, your full social security number, or Chime login information over the phone, through text, or on social media. See ouronline guideto learn more about protecting your personal information. 


[ XXXX ] XXXX XXXX, Please accept my heartfelt gratitude for contacting Chime Member Services. I'm XXXX and I am at your service. Rest assured that I am here to assist you to the best of my ability.

If you are a Chime member, please send us another email from the email address linked to your account. If you dont have access to that email address, you can add a different one to your account in your Chime app under Settings. If you still need help, please get in touch by contacting us in one of the following ways : Chat with us by tapping the question mark icon at the top left corner of your app. 
Call us at XXXX ( XXXX ) XXXX and select the Update Account Information menu option. 

Once again, I am so sorry about the difficulty this is causing you. If youre not yet a Chime member, let us know how we can help. I'm thankful to be at your service. Thank you for your time and patience. 

Sincerely, XXXX | Chime Member Services XXXX Chime. All rights reserved. 

XXXX XXXX XXXX, XXXX XXXX, CA XXXX Banking services provided by XXXX XXXX Bank, XXXX. or XXXX Bank, XXXX, XXXX FDIC. The Chime Visa Debit Card is issued by The XXXX Bank or XXXX Bank pursuant to a license from XXXX XXXX XXXX and may be used everywhere Visa debit cards are accepted. Please see back of your Card for its issuing bank. 

This email was sent to you because you have a Chime account. 

Your privacy is important to us. Chime will never ask you to share sensitive, personal information such as your PIN, your full social security number, or Chime login information over the phone, through text, or on social media. See ouronline guideto learn more about protecting your personal information. 

[ XXXX

Company response to consumer: Closed with explanation