Consumer complaint received 2025-09-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Consumer Complaint to CFPB Company : Bank of America Product : Mortgage Issue : Foreclosure process violations, deceptive practices, and credit reporting violations Date Range : XX/XX/XXXX - Present Complaint Summary : Bank of America engaged in a systematic pattern of predatory and fraudulent mortgage servicing practices designed to strip equity from my home worth over \ {$400000.00}. Despite my perfect XXXX XXXX XXXX and willingness to pay in full, Bank of America XXXX deceived me through false promises, ineligible program recommendations, and coordinated timing to maximize their financial gain at my expense. These actions constitute multiple federal law violations and appear to involve intentional fraud and conspiracy to force an unnecessary foreclosure on a high-equity property. 

Detailed Account of Violations : XXXX. Breach of Recorded Promise FDCPA/UDAP Violation On XX/XX/XXXX, on a recorded line, a Bank of America XXXX XXXX XXXX explicitly promised they would not move my mortgage into foreclosure while I awaited a decision on COVID relief assistance they recommended. Less than XXXX weeks later, around XX/XX/XXXX, the bank moved my mortgage into foreclosure the same day I was denied relief, with no notice, no chance to cure, and no time to appeal. This broken promise prevented me from using available XXXX ( k ) funds to avoid foreclosure. 

XXXX. Deceptive Program Recommendation UDAP Violation From XXXX through XX/XX/XXXX, Bank of America repeatedly encouraged me to apply for a COVID relief program, assuring me I qualified and that foreclosure would not proceed during review. In reality, I was ineligible because my mortgage exceeded conforming loan limits. Bank of America knew or should have known this, as the denial was based on information only they possessed and delayed providing. This deception prevented me from pursuing alternatives and extended my financial uncertainty for months. 

XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX suggests Bank of America engaged in a scheme to take \ $ XXXX in home equity. They recommended ineligible programs to delay foreclosure, initiated foreclosure during XXXX when legal help was unavailable, offered only a \ {$30000.00} short sale on a property with \ $ XXXX equity, and used false promises to block timely XXXX ( k ) withdrawals. This appears to constitute wire fraud, conspiracy, and intentional equity stripping. 

XXXX. Misrepresentation of Fees FDCPA Violation When I contacted Bank of America immediately after the foreclosure notice to arrange full payment via XXXXXXXX XXXX XXXX XXXX  I was told there would be no legal fees. Days later, they reversed this position, claiming I had been misinformed and adding XXXX XXXX XXXX in legal fees. This forced unnecessary XXXXXXXX XXXX XXXX ) withdrawals with tax penalties and early withdrawal fees. 

XXXX Credit Reporting Violations FCRA Violation Bank of America promised not to report negative information to credit bureaus, but still did so. My credit score dropped from over XXXX to the XXXX. This caused multiple banks to close over \ {$60000.00} in credit lines and created a financial domino effect. 

Quantified Damages : Unnecessary XXXX ( k ) withdrawal penalties and taxes : \ {$15000.00} to \ {$25000.00} Legal fees imposed : XXXX XXXX XXXX  Lost credit lines : over \ {$60000.00} Higher interest rates due to credit damage : estimated \ $ XXXX annually Relevant Legal Violations : Fair Debt Collection Practices Act ( FDCPA ) Unfair/Deceptive Acts and Practices ( UDAP ) Fair Credit Reporting Act ( FCRA ) Real Estate Settlement Procedures Act ( RESPA ) Wire Fraud ( 18 USC 1343 ) RICO Act Home Ownership and Equity Protection Act ( HOEPA ) State Consumer Protection Laws Breach of Fiduciary Duty Intentional Infliction of Emotional Distress Requested Resolution : 1. Remove all negative credit reporting from all three bureaus.

2. Reimburse all fees and penalties including legal fees and XXXX ( k ) penalties. 
XXXX. Compensate for credit damage including lost borrowing capacity and higher interest costs. 
XXXX. Provide written confirmation that no further negative reporting will occur. 

Systemic changes requested include XXXX Bank XXXX XXXX XXXX relief referral practices, reviewing holiday foreclosure timing policies, and implementing safeguards against equity stripping. 

Demand for Records : Bank of America must provide all call recordings and transcripts from XXXX to XX/XX/XXXX ( especially XX/XX/XXXX ), internal notes and communications about foreclosure timing and COVID relief eligibility, a breakdown of legal fees, documentation of credit reporting decisions, and records of short sale valuations. 

XXXX XXXX : I am a responsible borrower with an XXXX XXXX XXXX and \ {$400000.00} in equity who was willing and able to pay in full. Bank XXXX XXXX deceptive practices prevented me from doing so and caused financial devastation. I am seeking restitution and systemic reform to prevent others from experiencing similar practices. 

Submitted by : XXXX XXXX XXXX : XX/XX/XXXX XXXX XXXX : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation