Consumer complaint received 2024-05-10 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — High pressure sales tactics or recruiting
Company: Navient Solutions, LLC.
State: PA

Complaint narrative:
I attended the XXXX XXXX of XXXX from XXXX. I went on the tour and decided to attend. It was during that process that I started being pressured to max out my loan application to the max allowed, about $ XXXX each ( 4 total loans ). I was barely XXXX and did not fully understand what this would mean latter in life. Nor were the details of this loan or subsequent ones. It all felt like a blank check that was being written, but the feeling was that of. This is what everyone here is doing. They had this extensive process to get graduates into high earning jobs in the XXXX area. This is now well documented part of XXXX XXXX deceptive and fraudulent practices. 

XXXX XXXX XXXXXXXX The U.S. Department of Education ( Department ) found that XXXX XXXX XXXX  and its parent company, XXXX XXXX  XXXX XXXX XXXX ), made pervasive and substantial misrepresentations to prospective students about postgraduation employment rates, salaries, and career services during that time. In XX/XX/XXXX, XXXX sold its remaining XXXX XXXX campuses, and all existing XXXX XXXX campuses closed under separate ownership in XXXXXXXX XXXX. Today 's action brings the total amount of student relief approved by the Biden-Harris Administration to almost {$160.00} billion for nearly 4.6 million borrowers. 

After my graduation my loans started to activate and I needed to pay on these loans, added in my income I was now into a forced poverty. I struggled too many times to make these payments and needed several " breaks ''. I remember the first time I needed to decide if I was going to pay or be broke. I called and spoke to a rep. They said there was nothing they could do I did not have any money and I would still have been behind on payments. I was told there were no options available to me, beyond a temporary forbearance. Which when ended, I still could not pay. So, I needed to stop paying, my credit was destroyed for the better half of a decade and my loans accrued more interest than the original loan. I remember when I started making more money and I called to resume payments and suddenly, they could help. Help is probably a strong word. They asked for savings, XXXX, for me to beg relatives for money. Literally I was asked to find family or friends I could beg for money. I couldnt pay my loans, I had no savings or XXXX and I did not have anyone who could help. The help they could provide was to make a payment and push the past due onto the balance so I wouldnt be in default anymore. Navient ruined my life. This debt will consume my entire life. I will never be financially stable. I think about this so often. This one decision when I was barely an adult ruined the next XXXX  years of my life. I will never retire, own a home, know what security is. Now we know that Navient was not a good faith actor. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Navient, one of the largest student loan servicers, has reached a settlement with 39 states, in which it will cancel {$1.00} XXXX in private student loan debt. The settlement marks an end to six separate lawsuits filed against the student loan company, which was accused of giving out loans to XXXX of borrowers who were unlikely to be able to repay them, and also improperly recommending XXXX XXXX XXXX instead of better relief options. 
The company will also pay {$140.00} XXXX to the states and provide some restitution for borrowers in its former XXXX XXXX XXXX

Company response to consumer: Closed with explanation