Consumer complaint received 2026-03-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
Im starting to wonder if CFPB actually looks into the complaints filed on here, This complaint is in regards to my previous complaint that was closed a after an unfair reply by Wellsfargo Below Ill be adding all the vague and irresponsible Wellsfargo replies concerning this matter. First of all Id love for Wellsfargo to know Im keeping paper trails and will be taking legal actions against Wellsfargo bank because of a the loss Ive recently encountered all because I had no access to money due to the unjust XXXX/withholding of my funds by Wellsfargo bank N.A Then my brother whos a XXXX will publicize this to know the great damage and loss Wellsfargo caused in our lives, that I wont disclose on here I am submitting this complaint regarding Wells Fargo Banks continued restriction of my account and withholding of my funds despite the absence of any dispute, chargeback, recall, or claim associated with the transaction involved. The primary concern in this matter is not merely the restriction itself, but Wells Fargos continued practice of extending the account closure timeline in short increments while refusing to provide a definitive resolution date or clear explanation for the continued withholding of my funds. The transaction involved a cashiers check deposit that cleared and became available in my account. Wells Fargo has acknowledged that there is no dispute, no chargeback, and no claim associated with the transaction, and the issuing party has confirmed that no recall request has been initiated. Despite these facts, Wells Fargo continues to restrict access to my funds while stating that it is awaiting information from another financial institution. On XX/XX/XXXX, Wells Fargo notified me that my account was under review and scheduled for closure. The bank initially stated that the account would be closed on XX/XX/XXXX. Shortly before that date, Wells Fargo extended the closure date to XX/XX/XXXX, stating that the bank was waiting for information from another institution. However, once again shortly before the XX/XX/XXXX deadline, Wells Fargo extended the closure date a second time to XX/XX/XXXX. This pattern demonstrates that Wells Fargo is not providing a definitive resolution date but is instead extending the closure timeline in rolling two-week increments. This practice effectively places the consumer in an indefinite review cycle, where the bank repeatedly delays final resolution without providing transparency regarding when the matter will actually be concluded. In an effort to obtain clarification, I visited a Wells Fargo branch in person and spoke with bank personnel. During that interaction, a branch manager acknowledged that there was no dispute, chargeback, or claim associated with my account. However, when I continued asking reasonable questions regarding why my funds remained restricted despite the absence of any dispute, the branch manager instructed security to remove me from the branch. This interaction was concerning, particularly given that Wells Fargo representatives acknowledged there was no active dispute against the funds. During other communications with Wells Fargo representatives, I was informed that the bank reserves the right to withhold customer funds while awaiting information from third parties, including pthird parties that failed to respond or respond in a reasonable timeframe, even when there is no dispute or claim against the transaction. I was also told that such reviews could potentially continue for extended periods of time. While I understand that financial institutions must investigate potential fraud risks, those investigations must be conducted within reasonable timeframes and with appropriate transparency when consumers funds are being withheld. At this point, Wells Fargo has repeatedly extended the closure timeline and has continued to restrict access to my funds despite acknowledging that there is no dispute or claim against the transaction. One of the most concerning aspects of this situation is Wells Fargos apparent unwillingness to assume any business risk while waiting for another financial institution to respond. Instead of making a final determination based on the information already available, the bank appears to be postponing resolution while waiting for confirmation from an external institution that has not provided the requested information within a reasonable timeframe. A consumer should not be subjected to an indefinite restriction of funds simply because a third-party institution has been unresponsive. If another financial institution has failed to provide the requested information within an extended period of time, it raises serious questions as to whether Wells Fargos continued withholding of my funds is justified. By continuing to extend the closure date in short increments rather than reaching a final determination, Wells Fargo appears to be shifting the burden of uncertainty entirely onto the consumer while avoiding any potential business risk itself. Additionally, Wells Fargo has not explained why the bank can not provide a specific resolution date, nor why the matter must continue to be extended in two-week increments rather than reaching a definitive outcome. If Wells Fargo believes it has the authority to continue withholding cleared funds while awaiting information from another institution, I respectfully request that the bank be required to clearly state : The specific policy, regulation, or authority under which the funds continue to be withheld The maximum review period applicable in such circumstances The conditions that must occur before the funds will be released or returned Without this information, the consumer is effectively placed in a position where access to their funds may remain restricted indefinitely without transparency or meaningful recourse. Consumers should not be subjected to indefinite restrictions on cleared funds simply because a bank claims it is waiting for information from another institution that has not responded within a reasonable period of time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation