Consumer complaint received 2025-12-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: NM

Complaint narrative:
XX/XX/XXXX - Checking account and savings accounts opened. Funded $ XXXX within 60 days. Second business account and checking- different business opened same date : XXXX to XX/XX/XXXX - Minor banking issues with assorted items nothing to cause an issue on its own. XX/XX/XXXX - CC application and LOC application submitted XXXX - Due Diligence rep XXXX XXXX contacts customer. List of items required attached. None of the requirements match my business so I inquire. There was only rude communication, and I was hung up on by XXXX XXXX. I reached out to customer service : Unable to reach due diligence besides Cust Service Rep ( was amazing and kind ) was chatting with XXXX. XXXX is telling her I have no other choice but to send to her as she contacts her supervisor about a new repXXXX XX/XX/XXXX - XXXX, Supervisor from DD department. addresses issue was unaware of the complaint towards XXXX. She assigns me a new rep that will contact me on Monday. XX/XX/XXXX - Primary business Credit card arrives XX/XX/XXXX - Email XXXX and XXXX inquiring about my phone call. XXXX replies and apologizes but he was unable to contact and is going on vacation. He is responsive and understanding. I have agreed to put together a list of my understanding, and we will touch base again on Monday. -Approval from LOC is received XX/XX/XXXX - XXXX min phone call he states my business was mislabeled I am not an " MSB '' Money service business and do not require due diligence. He will close case and forward me to correct department and notify me of next steps. - Needed to request order for CC for each owner- they were not done so at the time of application like requested. XX/XX/XXXX I follow up XXXX - They are awaiting instruction for the next department. XX/XX/XXXX XXXX is unable to locate my LOC application. I explained what I was told from DD and she stated there were no notes from that department- I request a call from XXXX and XXXX XX/XX/XXXX XXXX min phone call of virtual complaining and asking why it takes so long to close out an application that does not need to be in their department. Explained it takes 1-2 business days to close and send to review. We compromised that Monday COB would be fair. - 2 hours later, my case is closed and already approved by XXXX XXXX. XXXX is off work on Monday XX/XX/XXXX XXXX calls and states she has brought in XXXX branch manager and they are calling to get information. At this point they are hitting dead ends because XXXX - account due diligence associate is there and is out of office for the rest of the week. No progress made or update to have - Letter stating application can not be found is received. XXXX XXXX calls late in the day stating she spoke with XXXX, and he is deciding to terminate the relationship. When I asked why she stated " your business we do not serve anymore. WF is not conducting business with your type of business '' I asked what NAICs code they were using since I know of other companies that bank with WF that are the same as mine -- A valid NAICS code was never provided. She left me to call XXXX, which I did and left a message. XXXX XXXX calls at an inconvenient time stating I received a letter that explained the closure, I assured him I did not and shared with him the ones I did. If he can explain why, he stated he will not the letter will. He states he is not calling about the application and is not going to answer any questions. I requested to be delivered a copy of the letter so that I would be able to discuss it. He stated he will email and so that we both are prepared I requested to set a time so we both are free to discuss and conclude. I explained I have no issue leaving, I am interested in the reasoning of why. No explanation given. He stated he will email me the letter and provide me with dates we can address it. Neither ever came. - XXXX emails later in the day explaining XXXX could not email the letter that he sent to her to send to me. How would I like to receive it -- I explained the appropriate way. - she replies that she will have it ready for p/u. I suggested a more formal method of delivery and please mail it. I also asked in my response to have XXXX send her the dates he promised me so I could schedule our call. XXXX XXXX calls me stating I requested his assistance and call : I explained I did not that I just needed the dates he promised to email He stated " I couldn't send the attachment, so I emailed XXXX to tell you '' -- I explained why didn't you email me yourself and resend the letter? " He accused me of insulting him ''. I explained I am repeating his steps and they sound ridiculous that I am not insulting only repeating his actions and words. Phone call led me to decide to act because I have not received quality service from everyone in the organization. So, I am writing here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation