Consumer complaint received 2024-10-10 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Problem with renewal
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Reviwieng my last complaint againts this controversy financial isntitution i was a victim of the massive stolen APY in the the history in combine by this of money market saving account and Cd accounbt in the history for more than {$65.00}, been a victim of an stolen interest promised by this kind of financial institution Rep. by phone on XX/XX/XXXX. Since Wells fargo bought Wachovia, problems began with the interest in my accounts,. the CD account was renew on XX/XX/XXXX by a phone call wellsfargo Rep promised me with higher interest in the market APY of XXXX and when I received the maturity date for XXXX moths holding {$60.00} I received only {$790.00} sa shown in the pictures ( XXXX ), Then a Rep. from board of directors increased to XXXX XXXX which is not enough to cover my lost of the APY XXXX promised, I called and the assistant told me i was at XXXX APY not the XXXX as I received in the offer when renew it, also my money market saving with more than XXXX since XXXX they only pay me {$1.00} ( XXXX ) so I think how this is happen and there is no control at all of this kind of misleading activity, if {$1000.00} credit loan is p to XXXX APY by any creditors institutions including wells Fargo Bank N.A promoting in their locations and website a Platinum saving with {$10000.00} at XXXX XXXX ( Pictures attached ), I tried unfortunately to be in contact with the case manager ( XXXX XXXX and others at XXXX XXXX XXXX XXXX ) to adjust my money saving account with this XXXX advertized. I need your assistant in other to recover all my money lost and stolen from this kind of financial institution and help others in my same XXXX XXXX XXXX, XXXX they know my cases, i sick and tire calling different Reps several times in other to resolve this big problem in good faith but no answer or returning call. I expecting your prompt assistant and resolution in this important matter to stop this kind of misleading with my retirement funds. 

Since XX/XX/XXXX i enrolled by mistake in the big Scammer company as i ever see in my life XXXX XXXX XXXX ( XXXX ), and they call me every single day to offer me consolidated my debts to save about a 50 %. Now when i revised my dedicated account after XXXX moths and made a deposit of {$15000.00}, and the remain balance of my debt enrolled of {$17000.00} in XXXX enrolled debts, and XXXX resolved for {$11000.00} with XXXX upcoming of {$4800.00} the number are different from the beginning offer with {$21.00} fees, then increased at {$31.00} but they hide to me the scam and charge me every settlement with a fees biggest of the amount they said as reduction to date of {$6200.00}. im feel very upset how this delinquent and thief company cheat the people and stole very easy the fund to delay the process and XXXX the credit of the clients because of their deceive practices. the number are clear on the attached documents i want they close my dedicated account and reimburse to me all the marked settlement fees stolen total {$2100.00}, they cheat on me like a fool and never advised me about this scam, now my debt is bigger from the beginning so i want the government help me to resolve this fraud. Where we stop this fraudsters no even they treat me to close my account because of sanction to XXXX government now as the pictures attached, it is time to stop this kind of scammed procedures by this kind financial institution to enrich with a trick way and stole the funds of retirement peoples around united state and treat with this kind of protected XXXX assessment by this kind of fraudulent and thief company like this please need assistant once for ever to stop this scam to XXXX people. thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation