Consumer complaint received 2018-03-19 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: National Credit Systems,Inc.
State: MN

Complaint narrative:
I submitted a CFPB compliant # XXXX  against National Credit systems onXX/XX/XXXX. and here was there response to the complaint : Company 's response This is National Credit Systems , Inc. ( NCS ) response to the complaint filed with your office by XXXX XXXX I would like to point out that National Credit Systems , Inc. is only a third-party debt collection agency that is collecting a debt on behalf of XXXX XXXX XXXX. XXXX XXXX is disputing this debt because of the charges assessed to her by the XXXX XXXX XXXX.. These charges were not assessed by NCS. Naturally, she would not have a contract with NCS since her agreement was with XXXX XXXX. XXXX XXXX   has disputed his debt and NCS ; and, as required by law, has submitted her dispute to the CRA 's. We have conducted an investigation of XXXX XXXX XXXX dispute. The outcome of our investigation has been mailed her. We would now ask the XXXX XXXX identify the specific item of information that is in dispute ; explain the basis for the dispute ; include all supporting documentation required to substantiate the basis for the dispute. I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions This is National Credit Systems , Inc. ( NCS ) response to the complaint filed with your office by XXXX XXXX I would like to point out that National Credit Systems , Inc. is only a third-party debt collection agency that is collecting a debt on behalf of XXXX XXXX XXXX. XXXX XXXX is disputing this debt because of the charges assessed to her by the XXXX XXXX XXXX.. These charges were not assessed by NCS. Naturally, she would not have a contract with NCS since her agreement was with XXXX XXXX. XXXX XXXX has disputed his debt and NCS ; and, as required by law, has submitted her dispute to the CRA 's. We have conducted an investigation of XXXX XXXX XXXX dispute. The outcome of our investigation has been mailed her. We would now ask the XXXX XXXX  identify the specific item of information that is in dispute ; explain the basis for the dispute ; include all supporting documentation required to substantiate the basis for the dispute. I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.

National Credit systems also stated in the compliant : Company 's response The outcome of our investigation has been mailed her. We would now ask the XXXX XXXX identify the specific item of information that is in dispute ; explain the basis for the dispute ; include all supporting documentation required to substantiate the basis for the dispute.

However I never received anything in the mail of the outcome of there investigation so I would be able to identify the specific item of information that I have been disputing : nor have I not been giving the opportunity to explain the basis for the dispute.

Furthermore I sent National Credit Systems a Certified Letter by mail on XX/XX/XXXXrequesting for documentation and they have yet to respond to my Dispute and letter request.

Company response to consumer: Closed with explanation