Consumer complaint received 2020-06-03 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: Specialized Loan Servicing Holdings LLC
State: NY

Complaint narrative:
XXXX and Complaint : XXXX. Date : XX/XX/XXXX XXXX XXXX XXXX cell XXXX Please read all THE BANKING FEDERAL LAWS STATES LEGALLY, that ... 

NEW YORK ( XXXX  ) - XXXX XXXX XXXX XXXX was found liable for fraud on Wednesday over defective mortgages sold by its XXXX unit, a major win for the U.S. government in one of the few trials stemming from the financial crisis ; also, Operation Stolen Dreams - On XX/XX/XXXX, Attorney General XXXX XXXX announced Operation Stolen Dreams, a nationwide sweep of mortgage fraud cases coordinated by the XXXX XXXX XXXX XXXX XXXX. The sweep featured both civil and criminal cases, and emphasized the strong combined actions taken by federal, state and local law enforcement authorities over a three and one-half month period. More than 1,500 criminal defendants were named in the sweep and nearly 200 civil enforcement actions were taken. The USTP contributed about 20 percent of the civil cases, which addressed a wide range of violations, including actions taken against mortgage servicers, foreclosure rescue operators, loan origination and loan modification scammers and real estate Ponzi scheme operators. The USTPs settlement with XXXX was included as one of the highlighted case examples. In addition, more than two dozen of the criminal cases cited in Operation Stolen Dreams were attributable to the Program. We are pleased to have been a partner in this important collaborative effort. 
**** * The USTP is committed to continuing its fight against mortgage servicer abuse and other consumer-targeted fraud in order to preserve the integrity of the bankruptcy system. Mortgage servicers must be held to the same standard of accuracy and completeness in their filings as are other creditors and debtors. Homeowners who file for bankruptcy protection and obey the rules are entitled to a fresh start. The settlement with XXXX, as well as the other actions highlighted in this article, help to ensure that debtors will receive that legally protected fresh start ; also, From industry insiders to straw buyers, nearly 500 people were arrested  in a nationwide mortgage fraud takedown in XX/XX/XXXX that reflected the coordinated efforts of law enforcement to address the growing problem of crime in the housing industry. 
Mortgage fraud ruins lives, destroys families, and devastates whole communities, Attorney General XXXX XXXX said this morning at a press conference to announce the results of Operation Stolen Dreams. Launched on XX/XX/XXXX, the multi-agency initiative has led to a total of 485 arrests. More than 330 convictions have been obtained, and nearly {$11.00} million has been recovered. Losses from a variety of fraud schemes are estimated to exceed {$2.00} billion. 
Operation Stolen Dreams was the governments largest mortgage fraud takedown to date. But FBI Director XXXX XXXX XXXX cautioned that there is still much work to be done. At the time, the Bureau was pursuing more than 3,000 mortgage fraud cases, which was almost double the number from the previous fiscal year. 

PLEASE HELP MY SITUATION My mortgage became abandoned for over one ( 1 ) year and then I was forced into a forbearance without my knowledge or consent, again destroying my credit keeping me from being able to refinance to a better loan. 

Also, when the XXXX XXXX XXXXXXXX modified my mortgage from XXXX the bank made me believe they lowered the interest rate for the modification, but XXXX  XXXX XXXX actually took the difference in savings from the higher interest and applied it to a ballon, in turn, still making me pay the difference in rates by adding that amount I should have saved on the lower interest rate, to a ballon, therefore, I not only did not get a better interest rate and a better deal mortgage, I actually was hoodwinked into paying out more. This is why my mortgage and balloon is still sky-high and the balloon is getting bigger too. 

The credit bureaus are not doing their due diligence about how SLS and the mortgage company is listing on my credit reports. I know they can see as well as I and the bank that wants to refinance me away from this modification, that SLS IS LISTING WRONG, loan numbers, wrong balances, and out of date reports that have expired. Please help me, SLS HAS SINGLE HANDEDLY COMPLETELY DAMAGED MY CREDIT REPORTS. 

I really need help. The specialized loan servicer ( SLS ) continually manipulates my escrow to keep my loan in Jeopardy forcing illegal fees and interest and continually increases my mortgage payment even though my escrow : taxes and insurance, has significantly been reduced. SLS is also destroying my credit with erroneous reporting that keeps me from refinancing to a conventional mortgage so I can finally escrow out and just pay the principal and interest that remains the same. SLS also has deliberately listed different loan numbers on my credit reporting so a potential refinance bank has to call them to get my information and when this call is made it alerts SLS Im trying to refinance away to a conventional bank and mortgage, so before SLS gives the potential refinance bank my true loan number, SLS then quickly, illegally, deliberately and erroneously destroys my credit reports with bad information. 

My mortgage balances are incorrect and need auditing and I now have a balloon because of these illegal dealings that need auditing and are loaded with illegal fees and interest and false taxes from an illegally-handled escrow by SLS and I have been in my home for 17 years and my home loan was all good until my original lender XXXX went under. This is when I became further victim to SLS. 

Please,, I need help out of this mortgage and illegal escrow and out of the grips of this fraudulent slick SLS and their banks and negligent reporting agencies. 

Can you help me out of my mortgage and credit reporting destroyed by SLS. Im now XXXX years old and can no longer keep dealing with the dishonesty of SLS. 

Also, Knowing that I never completed this last modification and knowing there is no contract on this latest modification, I continued to ask SLS to produce a contract. For 3-months SLS could not. Then when I threatened to contact you DFS. SLS took a document that had to be notarized for this new modification and fraudulent altered it. SLS edited the last page by adding current modification information at the bottom of the page and then edited the very next page that had a notary on it with the remaining new modification information. This is fraud and illegal. 

PLEASE LOOK VERY CLOSELY at THE SPACING ON THESE PAGES. YOU CAN SEE WHERE SLS ADDED THE INFORMATION AT THE BOTTOM AND THEN ON THE VERY TOP OF THE NEXT PAGE ( documents attached ) Also, SLS HAS deliberately, erroneously and illegally list my already incorrect ballon amount as {$140000.00} million in addition to my regular mortgage. {$44000.00}. There is no way I owe XXXX XXXX dollars THis is illegal and FRAUD Now no bank or refinancing will do business with me. My credit card rates skyrocketed and some canceled and some lowered my credit balances. 
Also, I am a fully XXXX  XXXX XXXX  with a XXXX XXXX   XXXX  and I lost my XXXX XXXX because it now appears I have very bad debt and I can not XXXX XXXX XXXX to others if my finance is not good. SLS took my Income to produce and earn a living and my name and credit worthiness. 

I need relief to my life and quality of living. I need out of this SLS mortgage. 

Please help me dont ignore my requests XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation