Consumer complaint received 2024-05-24 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: TN

Complaint narrative:
On XX/XX/XXXX, I used Paypal ( connected to my checking account ) to buy an item called XXXX XXXXXXXX XXXX XXXX  XXXX ), advertised on XXXX. After submitting the order and getting a confirmation receipt from the vendor ( XXXX XXXX ), I was brought to a catalog. Soon thereafter, a SECOND order was created listing some of the catalog items I had browsed. There was no receipt from the vendor but my checking account was debited through Paypal. I immediately contacted Paypal to cancel the second transaction. They refused. The vendor had no contact information except for an email address that doesn't work ( XXXX or XXXX ). They have no customer support number. At this moment I knew I was being scammed and reached out for Paypal 's help, to no avail. 

The original purchase had an overcharge of {$5.00} which I disputed through Paypal ( XXXX XXXX ) and they denied it ( simple math see attachment ). The wrong item was sent to me ( XXXX XXXX  instead of XXXX XXXX ), and it was nothing more than watered down XXXX  XXXX. Because the vendor provided no return info and no valid email or customer support, I tried to reopen my Paypal complaint or create a new complaint. I'm now out {$43.00}. In the meanwhile, the second order ( which was not authorized to begin with ), had an overcharge of {$24.00} which I disputed through Paypal and they denied it ( simple math see attachment ). 

Because the second order was bogus, and for a much larger amount, I focused on getting a full refund through Paypal ( XXXX XXXX for a total of {$180.00} ). After many calls to their customer service, I was offered my full refund if I would send the items back to XXXX XXXX address in XXXX!!! Attached see the USPS receipt ( tracking number XXXX ), XXXX XXXX, and Tracking status showing arrival in XXXX. 

Despite complying, to the tune of an additional {$80.00}, I was sent a denial from Paypal, apparently because the fraudulent company ( XXXX XXXX ) isn't about to pick up their item. The denial said Invalid Tracking Information which was completely false. In the past week, I have reached out to Paypal for resolution as I followed their advice and they are apparently siding with a scammer rather than with a 14 year customer. I was told that I need now to get the courier information. I opened a case with the XXXX XXXX XXXX ( Case XXXX ) XXXX XXXX XXXX XXXX This information was provided to Paypal yesterday ( XX/XX/XXXX ). I was told that the case would be reopened with this additional information and that it would be resolved in my favor. I have spoken with FOUR customer service people at Paypal and have yet to be told the truth. The first one said that my case has been resolved in my favor, just wait until the XXXX. Then instead, I got a denial on the XXXX. The next rep said that he would get the courier info and follow up with an email update. Never happened. The third rep told me to get the courier information and when I asked to speak with a supervisor, he put me on hold for 10 or so minutes until I hung up. Yesterday 's rep seemed to be taking down my update information, but since Paypal hasn't notified me via email, that too was an exercise in futility.

I am attaching documents to back up my complaint. Paypal used to defend its customers against fraud, now it partners with fraudulent vendors against its customers. Between the first transaction where I'm out {$43.00} for a garbage product that was NOT what I ordered, a second transaction for {$180.00} and {$80.00} in postage, I'm out {$310.00}.

Company response to consumer: Closed with explanation