Consumer complaint received 2024-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
Complaint Regarding Incorrect Reporting by TransUnion Causing Credit Score Drop To Whom It May Concern, I am filing a formal complaint regarding inaccurate reporting by TransUnion, which caused a significant drop in my credit score and negatively impacted my ability to secure favorable loan terms. TransUnions failure to maintain accurate credit reporting violates its legal obligations under the Fair Credit Reporting Act ( FCRA ) and has caused financial harm. 
1. Background of the Issue : On XX/XX/year>, XXXX XXXX XXXX pulled my credit report. This report accurately reflected a {$290.00} balance on my XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) credit card, consistent with my XXXX statement. This balance was an update from a previously reported XXXX balance of {$1200.00}. 
On XX/XX/year>, I attempted to refresh my XXXX XXXX online but encountered issues. I called TransUnion, and a supervisor informed me of technical issues affecting their systems. 
XXXX. Erroneous Reporting by TransUnion : Following my call with TransUnion, I submitted a loan application to XXXX XXXX XXXX XXXX XX/XX/year>. However, I was informed that my TransUnion credit report reverted to showing the outdated XXXX balance of {$1200.00}, which exceeded the cards credit limit. 
This erroneous reporting caused a XXXX drop in my XXXX XXXX. 
3. Legal Obligations of TransUnion : TransUnion, as a consumer reporting agency, is required under the Fair Credit Reporting Act ( 15 U.S.C. 1681 ) to ensure the maximum possible accuracy of the information it reports ( 1681e ( b ) ).

The FCRA also requires timely correction of inaccuracies when they are identified ( 1681i ). TransUnions failure to update the reported balance from XXXX to the correct XXXX balance violates this obligation. 
The erroneous reporting caused material harm, including denial of a loan and less favorable terms on another loan, in direct violation of my rights under the FCRA.

4. Impact on Loan Applications : Due to the incorrect reporting by TransUnion : One loan application was denied.

Another loan application was approved, but with a higher interest rate due to my credit tier being adversely affected.

5. Requested Resolution : I request that TransUnion immediately correct the inaccurate reporting of the XXXX XXXX XXXX credit card balance to reflect the accurate XXXX balance of {$290.00}. 
I request a written acknowledgment of the error and a detailed explanation of how and why the XXXX balance was erroneously reported on XX/XX/year> after being updated correctly on XX/XX/year>. 
I seek confirmation that my credit score has been recalculated and corrected to reflect accurate data.

I request compensation for any financial losses incurred, including higher interest rates or application fees, due to the erroneous reporting.

Additionally, I ask for an explanation of the safeguards TransUnion will implement to prevent such errors in the future.

TransUnions failure to meet its obligations under the FCRA has caused me significant financial harm and stress. I expect TransUnion to address this matter promptly and fully to prevent further harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief