Consumer complaint received 2025-11-15 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Sentry Recovery and Collections, Inc.
State: NV

Complaint narrative:
My XXXX  was serve living at the XXXX XXXX XXXX  very disturb by the poor maintenance poor management, false advertisement of their amenities, harzords of landscaping, dirtiest pool I ever seen break-ins robberies crime scenes I was honest on my decline to renew my least about my reasons of why I was moving in assured that I will warn people about this property cuz it's not fair for them to come spend all this money here and not feel safe as I have experienced the living here so I want to warn other people and I think that XXXX the property management off and I am being retaliated by saying I owe them out in this is being reported on my credit I could not get a place it's called so much damage XXXX  my husband has passed away so it's no longer him it's my debt alone and I don't have a debt with them it's not fair that they are allowed to report inaccurate information to the credit bureaus they fill the entitlement to be able to destroy someone's credit or life because I can not get a place through the tenant screening report they have the upper hand to do whatever they want because it's their word against ours I feel like I'm being retaliated against On XX/XX/XXXX a renewal of lease was declined by tenants and a notice to vacate was given to the Property Manager with both tenants signature. Property Manager received tenant notice of vacate renewal offer a copy was sent to the tenants. XX/XX/XXXX lease contract was fulfilled tenant moved out key turned in to lease office tenant reach out servals times to schedule a final inspection of the unit prior to acting and after vacating. On XX/XX/XXXX I received an email say I owed a balance of {$220.00} that was probably over looked and was ask to pay the balance soon as possible so that I can receive the final moved statement the payment was made online through their rent portal the amount of {$220.00} Which brought my final move out account to {$0.00} balance I was relieved to not have that headache to know that I had no issues and focus in moved into my new place on XX/XX/XXXX. On XX/XX/XXXX I received an email from XXXX XXXX XXXX  attached with a notice of my final move out statement and it showed a balance due/owed in the amount of {$3900.00} as of XX/XX/XXXX I was so furious and confused I tried to reach out several times went into the office I was always told management was not there today left my name and contact information no one ever reached back out to me. On XX/XX/XXXX property manager reached out to me and told me that she was aware of the situation and that she was getting it handled with her corporation manager. Weeks later no one reached back out to me so I am back again reaching out to the company. On XX/XX/XXXX I received a weird email from the property manager saying that she's been trying to reach me this is her final attempt to reach me and I didn't understand why she was doing that so I tried to reach her back and never received a call or no one ever reached out to me XX/XX/XXXX I received an email again saying that this is their final attempt to get in touch with me about my balance how can you email someone on XXXX everything is closed it's all weird and now XX/XX/XXXX this collection account has appeared on my credit report I have been reaching out to the company and to the credit bureaus in disputing this and they are still allowing it's a remain on my credit even with supporting documents to back up my claim of reporting inaccurate information to the credit bureaus there's no balance owed I have disputed this account several times and I have been denied and getting this removed off my credit report I'm just disgusted feel lost this is cost so much damage and lost wages I'm having to deal with this stress and not able to be able to get my own home due to this on my credit report as a collection for rental the collection agency have received all documents required to dispute my case and still haven't heard back their attitude is so nasty they treat me like I'm the criminal for a debt being owed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation