Consumer complaint received 2024-03-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I am writing to express my profound disappointment and frustration regarding the recent handling of my accounts with Citibank. As a devoted customer for more than XXXX  years, I have entrusted Citibank with not only my financial transactions but also my loyalty and trust. However, my faith in the institution has been severely shaken by the events that transpired on XX/XX/2024. 

On the aforementioned date, I attempted to access my online banking account, only to find that my access had been abruptly revoked. Perplexed by this sudden inconvenience, I promptly contacted Citibank 's customer service, seeking clarification. To my dismay, I was informed that my accounts, which include a checking account, XXXX savings accounts, and XXXX credit cards, had been summarily closed following a review conducted by Citibank. 

The lack of prior notification or explanation for this drastic action is deeply troubling. Citibank 's decision to close my bank account without providing any justification not only demonstrates a lack of respect for a longstanding customer but also raises serious questions about transparency and accountability within the institution. As a result of this unilateral closure, I have been effectively cut off from accessing my financial records, including bank statements spanning over XXXX  years. 

Moreover, the sudden restriction on accessing my funds has had severe repercussions on my daily life and financial well-being. I am unable to carry out essential tasks such as paying bills, withdrawing money for daily expenses, or processing direct deposits from my employer. This situation not only undermines my financial stability but also poses significant challenges for my family 's livelihood. 

Despite my repeated requests for clarification, Citibank has failed to provide any substantive explanation for the closure of my accounts. The absence of transparency in this matter is deeply concerning and leaves me feeling abandoned and vulnerable. Additionally, the decision to withhold my funds for a period of XXXX  days before their return adds insult to injury, exacerbating the financial strain caused by this unjust situation. 

I opened my bank account in Massachusetts at a branch and kept my account active even when Citibank locations throughout Massachusetts closed. I remained a loyal Citibank customer even when I moved to Texas where there are no Citibank branches. 

I submitted a case with Citibanks Executive Response Unit and was provided with a case number ( Citi Reference Number : XXXX ), and the turnaround time is 15 days which once again is not acceptable as I cant continue my livelihood without the immediate access to my funds. 

I would like to file a formal complaint against Citibank for the unjust closure of my accounts and the subsequent restriction of access to my funds. I implore Consumer Financial Protection Bureau to conduct a thorough investigation into Citibanks business practices surrounding the closure of my accounts and Citibank needs to provide me with a comprehensive explanation for this action. Furthermore, I urgently request Citibank to restore access to my funds, as well as compensation for the inconvenience and distress caused by Citibank 's unilateral decision. 

It is my sincere hope that Citibank will take prompt and decisive action to rectify this situation and restore my faith in the institution. I eagerly await your response and trust that you will prioritize this matter with the urgency and seriousness it deserves. Below is my information : Name of Bank : Citibank Citibank XXXX Response Unit Case Reference Number : XXXX Type of Accounts : XXXX checking and XXXX savings account Thank you for your attention to this pressing issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation