Consumer complaint received 2025-01-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: Ocwen Financial Corporation
State: CA

Complaint narrative:
I contacted PHH in XXXX XXXX XXXX when I lost one of my jobs. Due to financial reasons I requested a forbearance after I was provided some options over the phone with the PHH mortgage agent. I was told that was going to last about 90 days, which would take me into about XXXXXXXX XXXX XXXX before I would be contacted again to evaluate my financial situation to see if I needed an extension or a new forbearance. At that time I let the agent and PHH know that I could start making some payments due to me being able to obtain some employment and being in a better financial position. Beginning in XXXX I was presented with some documentation that was going to provide me to be put on a payment plan that would reduce the amount of my mortgage payment for up to 6 months. On the letter of the documentation it indicated that if I made a payment that would be me agreeing to the payment plan and I would not be penalized if I made any payments above the agreement amount that was indicated on the payment plan. Starting in XXXX I began making payments twice a month for the amount of XXXX dollars. After a few months I was contacted and told that due to making multiple payments that I completed the payment plan and that automatically sent my account into loan modification. I was not contacted about this step. I had to contact PHH about this because I got a letter in the mail randomly saying I had this huge large total of loan amount of money that I owed right away. I believe at that time the balance was around XXXX XXXX that I was being told that I owed. I let the agent know immediately that I could not pay that amount of money and the whole reason I was asking for assistance was because of initially losing one of my jobs in XXXXXXXX XXXX XXXX and was not to have payments pushed back to owe all the money in one lump sum at the end of a payment plan or agreement. I would have never reached out for financial assistance if I would of known it was going to be putting me in harms way with the credit agencies and financially with trying to get another mortgage loan. After speaking with an agent that I could not afford the lump sum amount I was informed again due to making payments during the payment plan XXXX that I was automatically enrolled in loan modification and was informed during this time that there was not going to be any negative reporting done. So in XXXXXXXX XXXX XXXX I was granted loan modification where you guys moved the lump sum of back paid payments to the back of my 30-year mortgage loan. I am very confused and very upset that I am being penalized during this process now that my credit report has been revealed that I was being marked 30-days late for 4 straight months. I now can not qualify for a new mortgage because of these late payments being marked on my credit report, even though I was making payments during these months. I would like these late payments removed from my credit report as soon as possible and I would like to be provided something in writing that they will be removed on my behalf.

Company response to consumer: Closed with explanation