Consumer complaint received 2025-09-13 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Radius Global Solutions LLC
State: CA

Complaint narrative:
Hello, I hope you can help with a troubling bill-collector problem : Ive read that the Fair Debt Collection Practices Act prohibits debt collectors from contacting individuals without having a valid reason to do so. And it says that if a business has failed to send a bill to a former customer, they can not legally send a bill collector to that customer. Thats the first problem : XXXX XXXX XXXX  I HAVE NOT RECEIVED AN UNPAID BILL For months I have been receiving harassing text messages from Radius Global Solutions '' that state only two demanding words : CALL US. Later, they started leaving voice mails too, also demanding, CALL US. I dont follow their demands because XXXX a XXXX woman who recently experienced the distress of having my small online shop being hacked. Ive been trapped in a scam before : The hackers installed malware, my site was blocked and I was accused of hosting malicious spam. It was a nightmare. So now I take no risks especially with a business with an intentionally deceptive-sounding name ( Radius Global Solutions ) along with their ongoing spammy harassing texts and voicemails demanding, CALL US. 
I googled and learned that Radius Global Solution is a bill collector. They demand that I CALL US but their texts dont tell me who they are, what the business is, or the reason why I should contact them, especially as theyre hounding me with never-ending texts and voicemails. I also read that the Fair Debt Collection Practices Act says that the bill-collector must disclose from the very first communication that they're debt-collectors attempting to collect a debt and that they must state that the information obtained will be used to collect a debt. All the information I have is their business name which is deceivingly called Radius Global Solutions ( what do the words radius or global or solutions have to do with debt-collectors? ) and their demand that I CALL US. They have not informed me that they are bill-collectors attempting to collect a debt. ( I only know theyre bill-collectors because I searched and read their many negative reviews from the XXXX XXXX XXXX ) . 
XXXX XXXX XXXX  BY FAILING TO PROVIDE ANY INFORMATION REGARDING WHO THEY ARE AND WHY THEYRE HARASSING ME TRIGGERS RED FLAGS. IM AFRAID TO RESPOND AND AM AFRAID TO OBEY THEIR SPAMMY AND HARASSING CALL US DEMANDS. 
I also read that the XXXX Fair Debt Collection Practices says that the original creditors and their agents may not pursue debt collection unless proper notice has been provided. 
* * * I HAVE NOT BEEN GIVEN PROPER NOTICE. 
I am only sent their never-ending texts and voice mails demanding CALL US which occurs threatening.

Also, it occurs like spam because they provide zero information, and especially since I have not received a bill from any company showing that I owe a debt.

Ive also read that XXXX Fair Debt Collection Practices prohibits debt collectors from contacting individuals without having a valid reason to do so. In addition it says that if a business has not sent a bill to a former customer, the business can not legally send bill-collectors to that customer. 
* * * I HAVE NOT RECEIVED A BILL OR STATEMENT FROM ANY BUSINESS STATING THAT I OWE A DEBT. 
* * * NOTE : XXXX a XXXX old woman and am XXXX  XXXX. I am profoundly deaf so when Radius Global Solutions harasses me with their texts and voicemails insisting that I follow their demand to CALL US, I am physically unable to obey their demands. They tell me I must call them. But they don't tell me any information about a debt, only that I must call them. They do not send a letter or email, The only information they provide is that I must call them. 
If I were not XXXX  XXXX, as a XXXX woman with no legal knowledge, I would be forced to discuss this complicated ( and apparently improper? ) debt-collector situation over the phone with bill-collectors who provide nothing ( XXXX  ) in writing. I am provided no information, and I dont understand how there could be a debt-collector hounding

me for an unpaid bill that I am unaware of. Even if I had excellent hearing, I would have no ability to discuss over the phone with what occurs as a shady business that demands that I CALL US, but withholds information and doesnt tell me who they are, what their business is, and why I should contact them. I have no information and dont know who the original creditor is. There are so many distressing red flags, Im afraid I might make a wrong step.

I hope this letter makes sense, and if you need clarification, Im more than happy to provide whatever you want.

Many thanks in advance for your help, XXXX XXXX They have not informed me that they are bill-collectors attempting to collect a debt. I only know theyre bill-collectors because I read their alarming XXXX XXXX XXXX many negative reviews.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief