Consumer complaint received 2025-09-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: WI

Complaint narrative:
XXXX. I booked a room through XXXX for XXXX night at the XXXX XXXX by XXXX XXXX  in XXXX, MO on XX/XX/XXXX for the night of XX/XX/XXXX. As part of my dispute, I already provided both the booking email dated XX/XX/XXXX and the receipt email date XX/XX/XXXX. Discover has that exact same charge on my credit card account. 

XXXX. I arrived at the XXXX XXXX XXXX XXXX XXXX  in XXXX, MO at approximately XXXX pm on XX/XX/XXXX after driving approximately XXXX miles, but no record of ANY reservation was on file. After about a half hour at the desk and numerous attempts by me to contact XXXX by phone and finally getting only a greeting and opportunity to leave a voicemail, the hotel was kind enough to give me a room and charge me the mandatory room damage deposit of {$50.00}. Discover has THAT charge on my account. 

XXXX. The next day, as I approached my destination of my new home in XXXX XXXX, Wisconsin, I got a text from Discover Card that the hotel had charged me {$17.00} and I immediately called them to find out that XXXX had been rude to them and the hotel was going to keep my {$50.00} deposit and charge me an additional {$17.00} to pay for the room, giving me the same deal as XXXX had, just not rounded up to the next dollar. Discover has THAT charge on my account, as well as the receipt from the hotel, which I requested via email, to provide to XXXX  per their request and which I also provided to Discover. 

XXXX. Immediately, I kept calling XXXX until I finally got through to a live representative and I explained the entire issue and she said she would look into it and refund my {$68.00}. 

XXXX. From my new home in XXXX XXXX, WI, I disputed the charge from XXXX and provided Discover all of the documents, proving that I paid PERSONALLY for the room. 

XXXX. Discover issued a temporary credit. 

XXXX. Meanwhile, I returned to XXXX  for my final load and to clean the house for sale, NOT USING XXXX  to book, but instead directly on the XXXX website, which I also used for my last trip back to XXXX. This is not part of the issue ; I mention it only to affirm that I will NEVER use a XXXX booking site like XXXX  that passes it off to a sketchy XXXX-XXXX company like XXXX. 

XXXX. On that final trip to my new home in XXXX, while charging my car in XXXX, MO, I found an email from Discover stating that the case had been WRONGLY and SUPERFICIALLY decided in XXXX favor, despite all of my documentation that proved I paid for the same room on the same night XXXX. I immediately called Discover, explained the whole matter and the case was reopened, with a new temporary credit to be placed on my account. I asked why, specifically, the case had been decided against me and the response was that the person who made that decision left very little notes. 

XXXX. This whole time, Ive been getting different excuses from XXXX by XXXX emails, but today I got THE WHOPPER OF ALL TIME!!! XXXX, after all of the earlier emails not addressing this reservation, but a successful one in Kansas from weeks earlier, NOW claims or at least infers that I canceled the reservation at XXXX XXXX too late for a refund. Maybe some XXXX at XXXX pushed the wrong button to cancel it, but Ive made a total of XXXX or XXXX round trips from XXXX  to XXXX since XX/XX/XXXX and booked hotels through XXXX and XXXX at least XXXX times and Ive never canceled a single XXXX or failed to arrive as scheduled. This is the FIRST time Ive shown up at a hotel that I had reserved AND PAID FOR that there was no reservation waiting for me. 

Not only should Discover Card be held responsible, but the business practices of XXXX  and sites like XXXX who use them should also be investigated. 

This is Discover Card Dispute Case XXXX XXXXXXXX

Company response to consumer: Closed with explanation