Consumer complaint received 2024-01-08 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: OK

Complaint narrative:
This is reference to a complaint I had already submitted against Equifax. Reference complaint # XXXX. I filed the previous complaint about their practices and how unprofessional they were when I spoke to them on the phone and that I think potentially they have a call center or are working outside the United States. When I spoke with them multiple people from Equifax said I could have forged my documents and they didn't believe my documentation was believable, but I filed the same exact documentation with XXXX and they did their job. I will be attaching documentation of the XXXX report. XXXX investigated and zeroed the balances and it states XXXX balance on both accounts that are mentioned on my previous complaint # XXXX. Remarks from XXXX state " settled for less than full balance ; paid collections ''. Clearly Equifax did no investigation and came back that the lender said they were doing what they were supposed to be doing, and the amounts were correct and the balances were correct? If XXXX did their job and got the correct information that they needed to clear up the discrepancy then why is Equifax saying they investigated this? Now I am even more worried about Equifax being a potentially fraudulent company and that they are in control of every person in the United States including but not limited to my information but the government employees information. They need to be investigated fully and find out if they are working in any capacity outside of the United States. It is too fishy their headquarters phone number is disconnected and no forwarding number, that when you call the XXXX office the receptionist states she is in XXXX but when you are transferred to th call center everyone has broken XXXX, are unprofessional and they will not tell you if they are located in the United States? Why can't they say if they are in the XXXX? Why can't they tell you where they are located? Getting my results from XXXX just made me more suspect of Equifax, because XXXX did their job and know it is illegal to have incorrect information on a credit report but nobody at Equifax cared when I told them it is illegal, and they did not care that I said I was going to be filing a complaint with this office. They could have cared less about any repercussions potentially coming their way. Even the " managers/supervisors '' said I was forging documents which is ludicrous to tell someone when you are a supervisor. Attached you will find my XXXX reports and their findings. 

Also XXXX was contacted on the same date the original complaint XXXX was filed. I phoned multiple times and could not get anyone one the phone, I left a message XX/XX/24 and it is XX/XX/24 and I haven't heard a word from them. I am not sure this is a legitimate company either. They also need to be investigated because they added fraudulent information to my credit report!

Company response to consumer: Closed with non-monetary relief