Consumer complaint received 2024-03-15 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Amsher Collection Services, Inc.
State: TX

Complaint narrative:
I am here to lodge a complaint against XXXX over an unresolved issue related to a cancelled hotspot. This has cost me approx {$2300.00} so far, and may cost another {$530.00} in collections. I would like a full investigation and the restitution of my funds. 

In XXXX XXXX XXXX when covid lockdowns were starting, I stopped traveling for a living and cancelled my mobile hotspot, which at the time was with XXXX XXXX. Also in XXXX XXXX XXXX XXXX and XXXX merged. During this merger my cancellation appears to have fell through the cracks. They never sent me a letter to confirm my cancellation, and billing never stopped. I know this because in XXXX my wife asked me what the charges on our bank account were for. After calling XXXX  and confirming there was no other account with my SSN connected to it besides my personal cell phone, XXXX  myself and my bank all agreed those charges were fraudulent so i started reporting them as such with my bank. 

Then in XX/XX/XXXX I got a letter informing me those declined charges were going to collection, at which point I realized this was for the hotspot with the business account per the addressing of the letter. So I called XXXX and they said because I couldn't remember my PIN ( why would I after nearly XXXX  years of thinking that account was cancelled? ) I had to go to a store to verify my ID. So I did, they did, and then i was told it was officially escalated and i would get a phone call to discuss the results. That phone call never happened. 

Then I got another collections notifiction on XX/XX/XXXX, and I called XXXX  again trying to get through to business. Turns out you can only contact business by calling in from a device on a XXXX  business account. Kinda hard to call in from a hotspot, or an account that has been closed ( they did close it finally when they sent the first collections notice ). So after about a half hour of arguing i finally spoke to a XXXX XXXX  manager who agreed to connect me to business. After waiting on hold for about XXXX XXXX they hung up on me. I called the direct linei that manager gave me to contact business in the future, but it just spat me right back to regular non business XXXX XXXX. 

So I went to Amsher ( collection agency ) website and filed a dispute. Then on XX/XX/XXXX i got another letter from Amshare that simply offered to shave {$100.00} off the bill. So today ( XX/XX/XXXX ) I went back to the XXXX XXXX in XXXX XXXX tx and went through the process of getting verified. When the store rep handed me the phone the business rep wouldnt listen to a word i had to say and just kept repeating there is a balance due. I explained the entire thing i just wrote up here, and he just kept repeating balance due. 

Needless to say I am at my wits end. XXXX has straight up stolen XXXX years worth of payments ( at XXXX XXXX ) from me over a hotspot I cancelled but their merger allowed to fall through the cracks. I want my collection handled, and XXXX years worth of STOLEN payments returned.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation