Consumer complaint received 2026-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
Copy of testimonial and formal written complaint to TD Bank ( XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/year>XXXX : " Dear XXXX, Thank you for the time today on the telephone regarding my Account ending XXXX. I greatly appreciate some of the background and support you provided. As discussed, please see my inquiry and complaint below. Though I received a brief XXXX call from the Marketing Department several months ago, I was unaware that the status of my account was in question. The TD Bank rep inquired about the sources of my income and recent large wire transfers. I clearly explained that several large outgoing wires were made, because I had recently purchased an apartment in XXXX XXXX XXXXXXXX located at XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX. The wires were made to the Seller and to another accredited financial institution handling the transaction and the mortgage - XXXX XXXX XXXX. I also explained upon request that Im a licensed investment banker and that most of my income comes from salary and commissions from my firm ; with some supplementary income coming in from an Outside Business Activity job as a bartender at my friends family restaurant, " XXXX XXXX XXXX ''. In the past week, my Account has been closed without any call or notification to me and without any further inquiries. Moreover, I learned of the Account closure through denied transactions ( much to my chagrin, embarrassment, and alarm ). I have not been able to receive any further explanation as to the reasoning of the Account closure through TD branch personnel, Customer Service telephone personnel, or the automated voicemail system of the Marketing Department. I am quite familiar with XXXX, XXXX, XXXX, and Bank Secrecy Act issues through my work. I have consulted my own firms Compliance Department, and they are baffled ( as I am ). As I mentioned to you on the phone, I am a licensed XXXX XXXX XXXX XXXX XXXX at my firm in good standing and hold XXXX Licenses Series XXXX, XXXX, XXXX, and XXXX. I am also XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As such, I have been thoroughly background checked and vetted by multiple regulatory agencies and internal Compliance apparatus. I must say that I am baffled and insulted that after 17 years of business with TD Bank, that I would be treated in this manner. Please note this and hold this in TD files as a formal complaint, as I have been advised to consult either the FBI and the Consumer Protection Bureau for possible abuses or fraud regarding my TD checking and savings Accounts. -Also, please note the following questions still outstanding : -Who in TDs Marketing Department signed off in closing my Account? -For what reason was it decided to close my Account? -What was the amount sent and to what address was the check for the closed Accounts balance? -Who else can I speak with immediately to further discuss within TD? Thank you in advance for your future action with this. I am very upset with the actions and lac of transparency on TDs part and am eagerly awaiting explanations. Very Respectfully, XXXX XXXX ( XXXX ) XXXX ''

Company response to consumer: Closed with explanation