Consumer complaint received 2025-06-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: FORD MOTOR CREDIT CO.
State: CA

Complaint narrative:
Ford Motor Company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Department XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Ongoing Safety and Repair Failures XXXX XXXX XXXX ( VIN : XXXX ) To Whom It May Concern, I am writing to formally escalate a serious and unresolved issue involving my XXXX XXXX XXXX ( last XXXX of VIN : XXXX ), which I purchased in XX/XX/XXXX. This vehicle was intended to be essential to my small business, XXXX XXXX XXXXXXXX, to deliver e-bikes and scooters throughout XXXX XXXX. Instead, it has become a constant liability due to persistent safety issues, inaccurate diagnoses, and failed repairs performed at multiple authorized Ford dealerships. 
Vehicle Repair History Overview : Since XX/XX/XXXX, I have sought service from XXXX Ford dealerships : - XXXX XXXX XXXX ( XXXX, XXXX  ) XXXX separate service visits between XX/XX/XXXX, and XX/XX/XXXX. Despite extensive time in their care, the XXXX remained unreliable. 
Ultimately, we were left stranded out of state due to misdiagnoses and subpar workmanship. 
- XXXX XXXX ( XXXXXXXX XXXX ) Between XX/XX/XXXX and XX/XX/XXXX, they misdiagnosed the problem multiple times, charged XXXX {$4000.00} for a XXXX XXXX XXXX XXXX XXXX XXXX that was covered under Fords XXXX XXXX XXXX ( XXXX ) XXXX, and still failed to resolve the issue. After XXXX failed attempts to retrieve the XXXX, we were informed the real issue was a fuel system failure, for which they quoted us {$11000.00}. - XXXX XXXX ( XXXX XXXXXXXX XXXX ) After towing the XXXX here for a second opinion, their technicians refuted XXXX XXXX fuel system diagnosis and instead recommended a fuel injector replacement for {$3200.00}. Although the injector was replaced, the same check engine light and performance issues returned. We even requested they test the vehicle over XXXX miles due to our out-of-state statusbut the problem persists. 
We have now spent close to {$7000.00} on repairs and diagnosticsyet the root cause remains unresolved. Ford dealerships continue to guess at the problem using diagnostic machines that appear ineffective or improperly operated. At every step, the vehicle has been treated like a test subject at our expense. 
Major Issues and Concerns : - Repairs failed within days or even minutes of pickup - Misdiagnoses at every dealership and lack of coordination between facilities - Denial of coverage for emissions-related components clearly outlined in XXXX XXXX - Prolonged downtime resulting in business interruption, vehicle rental costs, and customer losses- Total disregard for proper diagnostic protocol and escalation procedures Attached is a full timeline and documentation of all service visits, correspondence, and dealership notes for your review. 
My Formal Requests : 1. Immediate escalation of this case to Ford 's XXXX XXXX XXXX or a corporate legal representative XXXX. Full reimbursement for all out-of-pocket repair costs incurred since XX/XX/XXXX 3. Coverage and retroactive reimbursement for all emissions-related components denied under XXXX XXXX XXXX. Compensation for business losses, rental expenses, and travel associated with repeated breakdowns XXXX. A goodwill buyback or replacement of the XXXX under Fords satisfaction guarantee or applicable XXXX  XXXX XXXX provisions If this matter is not resolved promptly and professionally, I will pursue complaints with the XXXX  XXXX XXXX XXXX XXXX, the Arizona Attorney General, XXXX  XXXX XXXX, and other consumer protection entities. 
This is more than a mechanical failure. It reflects a breakdown in Fords customer care, service protocols, and ethical responsibility. The continued misdiagnoses and dismissals from Ford-authorized service centers have left me with no alternative but to escalate this issue through formal channels. 
I request a written response within 10 business days of this letter. Please take this matter seriously. 
Sincerely, XXXX XXXX XXXX Owner, XXXX XXXX XXXX

Company response to consumer: Closed with explanation