Consumer complaint received 2025-05-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
False Verification and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account This is not my first complaint regarding the inaccurate and misleading credit reportig of a NetCredit/Republic Bank account currently appearing on XXXX TransUnion credit file. I continue to provide concrete and verifiable evidence from multiple sourcesincluding XXXX, XXXX XXXX XXXX, and XXXX XXXX directly contradict TransUnions reporting. Despite this, TransUnion continues to send generic investigation results claiming the information is verified, without any explanation of what was verified or how it was verified. 

There is nopossible way this account has been lawfully verified. The evidence Ive provided includes statements fromthe original creditor confirming the sale of the account, documentation from the current debt owner, and notices from the collection agency assigned by that owner. TransUnion has not referenced oraddressed any of this documentation in its socalled investigations, which suggests that nomeaningful review has occurred. 

On XX/XX/XXXX, TransUnion issued an investigation result verifying the XXXX XXXX as accurate and updated. However, the updated reporting itself is contradictory and contains falsedata that has caused measurable harm to my credit and financial wellbeing. 

I am not disputing the existence of the account itself. I am disputing how it is being reportedincluding the status, ownership, balance, and collection classificationall of which are inaccurate, conflicting, and damaging. At this point, given the overwhelming evidence Ive submitted and the numerous contradictions ignored by TransUnion, there is no justifiable reason for this tradeline to remain on my credit report. It should be fully removed in compliance with FCRA and XXXX XXXX standards, not continually verified with no transparency or legal basis. 

XXXX. Ownership and Status Contradictions : XXXX confirmed in writing ( email dated XX/XX/XXXX ) that the account was sold to XXXX XXXX, XXXX, and that XXXX no longer owns or services the debt. 
XXXX XXXX XXXX ( letter dated XX/XX/XXXX ) confirms XXXX XXXX is now the current creditor. 
TransUnion continues to report this account as being serviced and owned by XXXX XXXX XXXX XXXX no indication of transfer, sale, or updated ownershipwhich is materially false. 
In NetCredits XX/XX/XXXX response to CFPB Complaint ID : XXXX, they explicitly stated the account was sold to XXXX XXXX XXXX XXXX not XXXX XXXX XXXX and that XXXX was XXXX current legal owner. This creates a direct contradiction between XXXX report, XXXX own letters, and the third-party collection activitycalling into question who lawfully owns and reports this debt. 

XXXX. Simultaneous Charge-Off and Collection Status : TransUnion reports this account as both charged off and in collections. 
XXXX XX/XX/XXXX CFPB response denies dual reporting and states the account was only charged off before being sold. 
Reporting both statuses at once is misleading and noncompliant with XXXX XXXX guidelines and FCRA XXXX ( a ) ( XXXX ) ( A ), which prohibit furnishing of inaccurate or misleading information. 

XXXX. Inflated and Inaccurate Balance Reporting : The reported balance of {$2400.00} far exceeds the original credit line of {$1700.00}, and no partyincluding XXXX or XXXX explained how this increase was calculated. 
This undermines the legitimacy of any verification claim since no documentation has been provided to justify the balance amount, and the current debt owner would have no legal basis to report this balance under XXXX Bank. 

XXXX. Failure to Remove or Correct Post-Sale Reporting : XXXX and XXXX Bank no longer own the debt, as confirmed in multiple notices. Yet TransUnion continues to report the account under their names, reflecting active charge-off and balance statuses. 
This violates FCRA XXXX and the XXXX XXXX guidelines, which require furnishers to report accounts as sold or transferred with a {$0.00} balance when ownership changes. 

XXXX. Lack of Transparent and Reasonable Investigation : TransUnion has marked this account as verified as accurate and updated, yet they have never disclosed what documentation was used to verify the reporting. Meanwhile, I have provided substantial and credible documentation from multiple sources : An email from XXXX dated XX/XX/XXXX, confirming the account was sold. 
A collection notice from XXXX XXXX XXXX, acting on behalf of XXXX XXXX. 
A separate CFPB complaint response from XXXX, dated XX/XX/XXXX, confirming the debt was sold to XXXX XXXX XXXX XXXX XXXX, who is actively contacting me now. 
At no point has any partyincluding TransUnionprovided a complete chain of title or legal documentation identifying who currently owns or has the right to collect or report this debt. 

Despite these contradictions, TransUnion continues to assert this tradeline is verified as accurate. How is this possible when even the creditors themselves do not agree on who owns the debt? 

Additionally, XXXX own investigation lists a charge-off balance of {$0.00} but a past due balance of $ XXXX contradiction that makes no logical or legal sense. If the account is charged off and sold, there should be no past due balance under the original creditors name. This inconsistency alone proves the data is neither verified nor accurate, and it must be corrected or deleted under the FCRA. 

According to my TransUnion credit report, the account was marked as placed in collections in XX/XX/XXXX. Under FCRA XXXX ( a ) ( XXXX ) ( A ) and XXXX XXXX reporting standards, this designation should have triggered the account to be marked as closed by the original creditor, with a {$0.00} balance and a notation that it was either charged off or sold. However, TransUnion continued to report the account with an open status and active past due balance for at least XXXX months afterwardwell into XXXX clear evidence that the account was no longer being serviced by XXXX XXXX. This extended reporting of false data is not only inaccurate, but it also significantly harms my credit profile and misleads any lenders or third parties who rely on XXXX data. Continuing to report an account as open and collectible after it has been placed in collections and sold is a direct violation of the Fair Credit Reporting Act and XXXX XXXX guidelines, and it reflects a failure to update or correct known inaccurate information as required by law. 

According to the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), data furnishers must ensure that information reported to credit bureaus is both accurate and updated. Continuing to report a tradeline as open, with a balance due, after the account has been sold or placed in collections violates the duty to correct and update information under FCRA XXXX ( a ) ( XXXX ). In its guidance, the CFPB states that furnishers who fail to update tradelines to reflect events like charge-offs, transfers, or collections XXXX be held liable for furnishing incomplete or misleading information, which can lead to regulatory enforcement or consumer remedies. 

According to the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), data furnishers are legally obligated to report information that is accurate, complete, and updated. Under FCRA XXXX ( a ) ( XXXX ), if a furnisher determines that information previously supplied to a credit bureau is not complete or accurate, they must promptly correct or update that information. In CFPB XXXX XXXX, the XXXX emphasized XXXX failure to update tradelinessuch as continuing to report an account as open or past due after it has been charged off, sold, or transferredmay constitute furnishing inaccurate or misleading information. The CFPB explicitly warns that furnishers who do not reflect current account status, ownership, or balance risk violating the FCRA and facing enforcement action. In my case, TransUnion has continued to report the account as open with a past due balance months after collection placement and documented ownership transferdespite receiving evidence to the contrarydemonstrating a clear violation of these federal standards. 
Under FCRA XXXX ( a ) ( XXXX ) ( A ), TransUnion is legally required to delete any information that is inaccurate, incomplete, or can not be verified. This tradeline satisfies all three conditions : The ownership is in dispute with no proof of chain of title ; The balance and status are contradictory and inflated ; The creditors have provided inconsistent and conflicting updates. 

Requested Action : XXXX deletion of the XXXX Bank account XXXX my TransUnion credit report due to unresolved factual discrepancies, inconsistent ownership documentation, and continued false verification. 
A formal explanation of how TransUnion verified this accountincluding the name of the data furnisher, what records were reviewed, and whether they considered the documents I provided. 
Enforcement of penalties for noncompliance with FCRA XXXX and XXXX. 
A regulatory investigation into XXXX credit dispute and reinvestigation practices, particularly regarding their refusal to acknowledge contradictory third-party documentation and account ownership transfers. 


Please take action to resolve this matter promptly and remove the harmful and inaccurate reporting that has damaged my credit standing. I will continue to escalate this issue to other regulatory bodies as needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief