Consumer complaint received 2025-04-22 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: Adelante, Inc
State: TX

Complaint narrative:
I am writing to formally address the unacceptable actions of XXXX, which unlawfully towed my vehicle while it was parked in a driveway, in violation of Louisiana law regarding trespassing. Furthermore, after the vehicle was towed, the company refused to provide the required documentation and prevent the retrieval of personal belongings left in the vehicle. 

Among the stolen items were critical personal documents, including my Social Security card, as well as state confidential information and equipment I use in my capacity as an employee of the State of Louisiana. This information and equipment have still not been returned. I have notified XXXX  and all other major credit bureaus to prevent any potential identity theft due to the failure to return my wallet. Additional stolen items included clothing, baby items, a car seat, shoes, a purse, undergarments, money, and baby formula. 

The company has falsely claimed to have contacted me, but after reviewing phone records requested from XXXX XXXX XXXX, it was proven that no such calls were made. Their continued refusal to cooperate and return my property is unacceptable. At the time of the towing, I was in town for the holidays, and the vehicle was towed without legal justification. I have already filed a police report regarding the incident, and email documentation with the company has been attached for your reference. 

I gave the company three months to return my items in good faith. However, due to their complete lack of cooperation, I have retained legal counsel and am preparing to pursue legal action. The total value of the stolen items exceeds {$3000.00}.

I ask that you immediately verify with the company the whereabouts of my personal belongings, including the state confidential information and equipment. If this matter is not resolved promptly, I will be adding this company to my lawsuit for the theft of my personal belongings and false statements made regarding their actions. Per legal advice and due to the frustration caused, we were advised not to go onto the premises to retrieve our items, nor to take them into ownership without proper authorization. 
Absolutely heres a more aggressive and forceful version while keeping it professional and clear : Additionally, XXXX falsely claimed the vehicle had damage and a low tire. That is entirely inaccurate the car was given to my daughter in that condition, and we have documentation to prove it. I also expect the company to have documented the cigarette odor and holes in the seats, which were clearly noted via email when we first received the vehicle. I demand to know whether any proof of the alleged damage was actually requested or submitted, and whether a callback was ever made regarding this issue dating back to XX/XX/year>. 

We were later informed the vehicle was returned to XXXX XXXX, Texas. If so, where are our belongings? Why were they not returned with the vehicle or stored securely as required by law? Among those missing items were confidential state-issued electronics a computer and monitors that I use in my role with the State of Louisiana. These items have already been reported stolen and tracked. The last signal from our state laptop showed it in XXXX, Texas, with a 56 % battery. 

This situation is beyond unacceptable. It is a serious legal matter involving stolen government property and the personal hardship it has caused me. I have lost two months of wages due to the company ; you are representing failed to communicate. I will not rest until my belongings are returned. The lawsuit remains, and I made an oath to report every individual and company involved in this negligence and misconduct. Someone will be held accountable legally and financially.

This is your first and final warning. I ask that you cease communication until there is a legitimate response for our items. Please also note that all communications are documented, are forwarded, and recorded for legal supporting documentation. 

XXXX  Prior complaint # XXXX. 

Sincerely, XXXX

Company response to consumer: Closed with explanation