Consumer complaint received 2025-12-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: Duvera Billing Services, LLC
State: TX

Complaint narrative:
b'On XXXX  my car started to smoke. I left my car at the XXXX overnight. On XXXX XXXX XXXXd my car towed to XXXX. The staff told me that it was a leak, it wasnt anything serious and theyll be able to work on my car the very next day. Since I filed a complaint against XXXX XXXX XXXX XXXX XXXX with FTC, they had someone find out where my car was located. On XXXX XXXX was told by XXXX that they needed permission to replace and remove the intake manifold gasket. It was a little after XXXX I gave the shop permission to do the job. This shop doesnt have parts so theres no way they were able to do this job within XXXX XXXXours, plus an engine check that never happened. I asked XXXX if he knew how long itll take to figure out what was going on with the car, he told me no. I asked do I need to call back in 2 more hoursXXXX XXXX said yeah. Instead, XXXX called me back exactly at the 2 hour mark saying it was my engine. Which was the lie that management from XXXX XXXXold them to say. My car isnt making any noise, its going over 55 miles, and the engine light isnt coming on. When I told XXXX I couldnt afford to replace the engine, he sent me the repair service order form with me declining the service while I was on the phone with him. The service was declined because I told Damon that I couldnt afford to pay $7,000. XXXX  asked if I was going to come pick my car up on XXXX or XXXX due to the holiday. I told Damon I would pick my car up on XXXX to have it towed to another shop to see what was going on with my car. After I said that, thats when the excuses started because this shop is known for misdiagnosing customers cars to make them pay more, its on their reviews. I found this out after they started to give me problems. When I told XXXX I would pick up my car, all of a sudden I needed to be up there within 30 minutes because they were about to close early since they hit a goal. I live far out, XXXX knew I wouldnt make it there on time. The day prior, I was told that they were going to close at normal business hours, since I was ready to take my car elsewhere, they were closing early. When I asked XXXX  can he leave my car outside so I could pick it up. I heard Steve in the background saying that I needed to pay, I asked Steve what was I paying for when no services was done. Steve lied and said they had been working on my car for 4 hours. I said all of this was done within 2 hours, I just called around 12 something and the car wasnt worked on so how did you work on my car for 4 hours. His excuse was it took two hours to do and itll take another two hours to put my car back together. If services was done, Damon wouldnt have put that I declined the service, also asked me to come pick my car up within 30 minutes knowing it wasnt put together. When I told Steve that the services was declined, he made up excuses that didnt make any sense. I arrived around at the shop at XXXX  took pictures of the car because nothing seem out of place on my car. I sent the pictures to XXXXe, they had cops across the street at another auto shop. I told XXXX that I would call the police to get my car back because he was trying to keep my car. The police told me it was a civil matter unless it becomes criminal. On XXXX I told XXXXe that I was coming to get my car, XXXX XXXX that I needed to pay because work was done. I said, if you can show me footage of my car being worked on, Ill pay, if not Im taking my car. Steve agreed to show me the camera footage whenever I arrived. Once I arrived, XXXX didnt want to show the footage of them working on my car on XXXX. Steve also told me that he didnt receive the pictures that I sent him on 1XXXX  but somehow when I arrived at the shop on XXXX  he said you cant see anything in the pictures. They took my car apart after I asked them not to once the services was declined due to them misdiagnosing my car. The mechanics put the parts where you couldnt see them to make it seem like the car had been worked after I declined the services. When I gave the staff permission to work on the car, they didnt work on it because they didnt have the parts or enough time. The same cop came out that was at the other shop on the XXXX XXXX XXXXr. I recognized his face, the cop tried to say it was his first time coming out. I showed the cop proof of everything, only for him to side with the shop since usps was involved, they already have a sheriff that lives in my neighborhood playing along. I was told not to go on Midas property. The very next morning I arrived at the auto shop across the street, had the police called again because I didnt like how the situation was handled by the previous officer. A woman officer showed up and the same police officer that had me trespassed from Midas property. The supervisor came out as well, they kept saying it was a civil matter. I ended up having to pay in order to get my car back because they were holding it hostage. When I got my car back, the manager at the other shop told me I should contact the financing company and tell them that the repairs wasnt done, I was thinking the manager was being spiteful. The whole time he knew they didnt complete the job. The manager at XXXX transmission also stated how he had to help another customer that XXXX staff overcharged. The manager told me, he could tell just by hearing and looking at my car that its a leak. He told me to drive my car to the other shop, I should be fine as long as it wasnt too far. I took my car to XXXX XXXX XXXX XXXX XXXXnew I was going to take my car there because they got the guy that towed my car involved, I guess because the staff from Midas gave them his information. I forgot to mention that when I was speaking to XXXX about my car on 1XXXX he mentioned that he didnt want me to think they were playing along with usps, I told them what usps had another shop do to my car in the past. After dropping my car off at XXXX XXXX XXXX on XXXX, I was told theyll start on my car the very next morning and it should be ready on XXXX XXXX XXXX XXXX called me saying the exact same thing that Midas said about my car word from word. I knew usps contacted her because the guy that towed my car knew I was trying to have my car towed there. I asked Krista did they find a leak. Krista asked me where was the leak, if the mechanics looked at my car they wouldve found the leak, I shouldnt have to tell them where its located. I told XXXX  that I had fresh oil spots on the pavement in my garage. When I arrived to pick up my car on XXXX XXXX lied about my car not having any leaks and the car was no longer smoking. I took my car to another shop to see where the leak was coming from. I refuse to say the shops name because usps is known for bribing and threaten these people to say what other shops are saying to prevent my car from being fixed. They had the manager from A+ transmission switch his story. The mechanics said it was my transmission oil leaking and the coolant. The mechanics didnt work on my car because they didnt offer financing. I called and emailed easypay letting them know to dispute the charge because Midas never fixed the real issue. It went from a leak to the engine, no one is mentioning this leak anymore. I took my car to Nissan, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the next morning with an update on my car. On XXXX  I never received the call from XXXX. I called XXXX XXXX XXXX, he didnt answer. I called the shop at XXXX I was told the compressor was down and XXXX  was off for the day. I texted XXXX XXXX XXXX because I was unaware of him being off, since I was told hell call me the very next morning. XXXX called me at XXXX  somehow he magically appeared to be at the shop. Once I started questioning things, XXXX started to get upset. I started to mention how usps is getting everyone involved to lie about whats going on with my car, they did this with previous Nissan dealerships. XXXX  asked if I wanted to come pickup my car. I said, why would I do that when my car is smoking? XXXXn claimed he was trying to help me. I told XXXXn to do what he needed to do, I was about to file complaints. I hung up, later on I was communicating with the operator via text for hours asking about the compressor being down. I was told that shell give me an update once it was back up. I called XXXX  service department around XXXX  pretending that I needed services done. Thats when I found out that they had been lying about the compressor being down. Once I called them out on it, someone pretending to be the store manager called me saying, that XXXX  put in the notes that I needed to come pickup my car and the compressor was back up around XXXX XXXX said, if I was told to come pickup my car, why would I be communicating with someone for hours about the compressor being down? I was told it was still down after XXXX The guy kept saying it was in the notes to pickup my car and the ticket was closed. They wanted me to pickup my car because I found out they were lying about the compressor being down. On XXXX XXXX XXXX I received a text from the operator from Nissan claiming that someone from the service department was going to contact me about the status of my car. I was confused because I was told to come pick the car up the day prior. A few minutes after receiving the text from the operator, someone from easypay called saying they werent disputing the charges because XXXXs worked on the car. I found that odd that the reached out around the same time that I was speaking to the operator. I told the operator that I knew they werent working on my car, I was going to file more complaints. Minutes later XXXXn left a voicemail saying it was my engine, he never mentioned anything about the leaks. I called XXXX  explaining to him that I knew usps were telling him to say this because this was done before in the past only for me to find out what was done to my car was true and everyone including staff from other XXXX locations were in on the lie. I asked XXXX about the leak, XXXX  said the transmission oil was leaking but he didnt mention it on my voicemail. XXXXn knew about the leaks because I sent him the picture of the pavement in my garage and the pictures that the mechanic took of the leaks. I told XXXX  I was going to pickup my car because he refuse to work on it since he was told to say it was my engine. When I arrived, I talked to XXXXy about what was going on. FXXXX gave me a copy of the repair estimate, I noticed the mileage that was on the paperwork, was the same mileage from when I visited the previous Nissan when usps paid another auto shop to put the wrong transmission fluid in my car months prior. When I called it out to XXXX he said he could update it. I asked XXXX  for the ticket that was closed out on XXXX  when XXXX put in the notes that I was supposed to come pick up my car. I never received that. XXXX XXXX XXXX  go out to my car to get the correct mileage while I was standing there. The notes stated that I said the engine light came on and went off, which was a lie. My car is now in the same parking lot as anotheXXXX XXXX XXXX XXXXs at a different location. Another shop that usps told to say it was my engine because thats the information that he received from XXXX from the other location. I was supposed to go pick up my car from the parking lot on XXXX I reached out to someone from Toyota that was trying to help because I contacted the president of Nissan. The guy told me he was in a meeting, Im sure he contacted usps to let them know that I was going to get my car. XXXX  were waiting on me to pickup my car so they can have the staff lie about whats going on with my car. I had to add all of this just in case if the company try to use this as an excuse by saying everyone is saying its my engine when theyre being threatened and bribed on what to say.'

Company response to consumer: Closed with explanation