Consumer complaint received 2024-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Around XX/XX/year> my account was closed for a check that was mistakenly deposited. The check happened to be canceled and reissued without my knowledge. A few days went by my account was still open. I went into the branch to update my address. Since Bank of America has it where you can only go inside to update your address. I went talked to a man at the kiosk. He updated my information in the system. I corrected him to update an error on there pertaining to my information. He and I confirm it was correct with the apt number being # XXXX. I left the branch a few hours later. My account was closed for fraud activity. I called to check on the status. I was told the account would be closed out and I would receive a check once the closing date is entered. I asked to go to the branch and pick up my remaining funds of {$70.00}. The request was put in and it was denied. I was never giving a reasoning for a denial why I couldnt pick up the funds instead of receiving a check by via mail. I was told the check was sent out around XX/XX/year>. It would take about 7-10 business days. I believe this is a violation of the EFTA. Alongside with some Regulation E violations. I filed a complaint with the CFPB in XXXX notifying I never received the funds in the mail. I was later contacted by a XXXX in the regulatory complaint department. She informed me that they would do an investigation on the matter. The outcome was Bank of America sent the cashiers check to the wrong address. Thats one violation there. Negligence on there part. Cause I went to the branch and confirmed the proper address. Not only at the branch but over the phone also I was assured the right address was on file. That the check from the closed account would be received there. On the documentation you will see two different addresses first notice the advice states proper address dated XX/XX/year>. Then the closed account later have the wrong address on there. If Im not mistaken if the proper address is on there for XX/XX/year>. Then was it mainly changed by a employee or the system to the incorrect address later. On XX/XX/year> I was called by XXXX and was told that the check was reissued on XX/XX/year> and it was sent to the proper address on file. It is now XX/XX/year> the XXXX day was XX/XX/year>. I have contacted XXXX XXXX at XXXX at ext XXXX # and have not received a response back. I ask the bank for an remittance or any proof of the check being sent at the timeframes they have said. Its lead for me to believe that the bank is frauding consumers but also this agency. By misrepresenting and false statements to consumers and agencies. I would like an full investigation into this matter. This neglect from Bank of America have made me inquire multiple unexpected expenses due to there promises. This would be a promissory estoppel I would have legal right to Sue. For fraud and negligence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief