vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I have a XXXX dollar debt on my personal credit report that belongs to my ex husband. I was never a joint owner of the account I was only an authorized user without my consent and I never had the credit card in my possession. The law says a bad authorized user can not remain on my account if disputed. Ive contacted both XXXX XXXX XXXX XXXX and Equifax to remove the debt and even after disputing it it remains on my report.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit card or prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: Netspend Corporation
State: CA

Complaint narrative:
Netspend card send one prepaid card {$1000.00} active but dont have money, n now have inters

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
I was banking with Bank of America when I lost my card and somebody else used it, I tried to open a checking account with XXXX XXXX and I was denied because of a fraud report. When I lost my card days later I got I knew one then I informed Bank of America what happened and I was told I made a claim and I will not have to pay anything. Now I need a checking account for direct deposit and I cant open any accounts. A check was deposited in my account for XXXX dollars but it wasnt accepted, then another for XXXX dollars Im 2017 and I was told nobody got any money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: NAVY FEDERAL CREDIT UNION
State: TX

Complaint narrative:
I had a credit card with Navy Federal Credit Union. Together, we came upon a settlement amount of 50 % off the entire balance of debt owed. This means that I owed only {$13000.00}. After making a {$150.00} phone agreed upon payment to Navy Federal. Navy Federal failed to mail me a billing statement with an updated balance, showing the remaining amount left on the account or the payment I had made. In essence, I had no way of proving they had upheld the settlement agreement, or posted my payment.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
Item is suppose to be removed from my credit report if I paid in full by a certain date. Which I paid in full before the date!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — Private student loan debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Navient Solutions, LLC.
State: MI

Complaint narrative:
I received a call on my business line from an unknown number at XXXX XXXX XX/XX/18. The person ( a woman? ) on the end of the line asked my name and to confirm my identity my providing my date of birth. I confirmed my name but I refused to give out my date of birth to the woman without her identifying herself or who she was calling on behalf of. 

After telling her this several times, she admitted that she was calling from the XXXX XXXX XXXX She said I owed {$700.00} to my former school and that I needed to pay immediately. She was incredibly rude and non-forthcoming. 

I questioned why I had not received previous correspondence about the amount I owed, especially considering that I have other accounts I have paid with XXXX XXXX XXXX. I then asked her why I would pay for something I had no bill or proof of ever owing. She did not respond to that, instead telling me again that I had to pay the full amount immediately. When I again asked her for proof, she told me that my account was transferred four times, but she did not clarify what that, transferred four times, meant. She only kept stating that it was by my former university. 

I then informed her that the law requires her to provide proof of any debt that I owe, and I had not received any letter or previous call detailing the debt she said I owed. 

After telling her, she had to provide proof of this debt, she said, " oh, so you want to contest this then? ". 

I told her that I will not pay for something I have not received proof or a bill for and that simply naming my college was not enough detail for me. 

I told her to send this information to my address and for her to never personally call me again. 

I called XXXX XXXX XXXX to speak to someone else about this supposed debt. I waited 20 mins to speak to someone before hanging up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: MD

Complaint narrative:
I have tried to payoff a loan for over 60 days. I keep making payments and interest or principal keep showing up from nowhere and I cant get a straight answer. On XX/XX/XXXX interest outstanding was {$1.00}. I paid it and it should have closed out the account. However on XX/XX/XXXX when I went to check it, the interest outstanding changed to {$3.00}. I called the customer service and they said they would charge it off and close out the loan. Then on XX/XX/XXXX I checked the account and it no longer had interest due but now principal balance of {$1.00}. I called again and questioned how can this happen, I was told they have a glitch in their system but it will be taken care of. I glitch of over charging and creating a principal balance from nowhere fraud! On XX/XX/XXXX I got a supervisor on the phone that changed the loan to XXXX balance due was tolled it would be paid off shortly. However today XX/XX/XXXX I check the account and it has an unpaid balance of XXXX cents. If Navient is processing payments for hundreds of thousand of student who are not paying attention to their loan, they are making a killing fraudulently.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Riverwalk Financial Corporation
State: TX

Complaint narrative:
This is not my account. Has been removed from credit file. And return under other credit collection agency

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
Originally I filed a related complaint ( XXXX ) with the Consumer Financial Protection Bureau in XXXX XX/XX/XXXX regarding Capital One 's failure to provide a statement of charges that were made by me ending in approximately XX/XX/XXXX. On XX/XX/XXXX, I received in the mail the requested statement, number XXXX, ( the Statement ) from Capital One due to the aforementioned complaint. The Statement received in XX/XX/XXXX showed accumulated fees and interest of {$1200.00}. I subsequently advised Capital One, after paying off the Statement balance of {$15000.00} on XX/XX/XXXX, I would not pay the accumulated interest of fees ( {$1200.00} ) because they were entirely and solely due to their inaction and wrong doing. On XX/XX/XXXX I received a statement from Capital One in the amount of {$1500.00} for accumulated interest and fees related to the Statement. 

At no time from XX/XX/XXXX to XX/XX/XXXX did Capital at my request provide me with a statement of charges. Prior to XX/XX/XXXX I had paid my statements off in full every month. Capital One restricted, aka closed, the above account on XX/XX/XXXX because they relied on false internal information that I was XXXX - without first obtaining confirmation, i.e., a XXXX  certificate. In XX/XX/XXXX upon learning of the above I requested all Capital One cards of mine be closed immediately. 

Accordingly, the demand by Capital One that I now pay interest or fees regarding this matter is not warranted and a total failure on their part to assume responsibility for inaction and wrong doing. I am requesting CFPB to hold Capital One accountable by removing any personal obligation on my part for the interest and fees now being charged.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Fees or interest — Problem with fees
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
I submitted a prior complaint against XXXX 's # XXXX. XXXX 's response was fraud and misrepresentation and nothing more. However, the CFPB did nothing to investigate issues I raised. It is clear from XXXX XXXX response they tried to put this back on me which was specifically designed to " cover their XXXX ''. It is clear XXXX XXXX moved my payment and tried to pull it from a closed account. Their website does not support the direction they relate about designating account and they state in their response. THE REASON FOR THIS SECOND COMPLAINT IS THAT XXXX 'S IS CHARGING " RETURNED CHECK FEE '' WHEN CHECKS ARE NOT INVOLVED IN THE TRANSACTIONS! THE PAYMENT IS TAKEN FROM MY CHECKING ACCOUNT AS AN ARCH PAYMENT, NOT AN ELECTRONIC CHECK. IT IS UNCLEAR WHAT LEGAL AUTHORITY XXXX 'S IS BASING THEIR RIGHT TO ASSESS THIS CHARGE ON THIS TYPE OF TRANSACTION. I SUSPECT THEIR ARE MANY OTHERS THAT HAVE HAD THESE RIDICULOUS CHARGES ASSESSED, BUT MAY BE IN A POSITION NOT TO KNOW THEY CAN QUESTION IT. THIS COMPLAINT IS TO DETERMINE HOW XXXX 'S IS JUSTIFYING THIS " RETURNED CHECK FEE ''.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Item is suppose to be removed from my credit report if I paid in full by a certain date. Which I paid in full before the date!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Alliance One, Inc.
State: CA

Complaint narrative:
The company Allianceone Receivables in XXXX XXXX Ca intercept funds from my tax return XX/XX/XXXX illegally from an account they said it existed since XX/XX/XXXX. The amount intercepted was {$590.00} to which they provided absolutely no information but a bogus account number from the Superior Court of California which it does not exist. The supposed account number is # XX/XX/XXXX. I called Allianceone and they were been very rude and requested me to provide them with any type of receipt that the account had been paid which i do not have. They failed to provide any information other than that. I called the Franchise Tax Board of California and they could not provide any information regarding any intercepts. I am calling the Office of the City Attorney today to submit a claim against this company due to wrongful debt collection. this company is committing fraud an no one is doing absolutely nothing about it.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: S&S Physician Services, Inc.
State: TN

Complaint narrative:
i previously filed a complaint with cfpb ( XXXX ) and the company said that it will be removed and closed on XX/XX/2017. the account is still reporting on my credit when it was told to me by the company it would be removed. this is reflecting my credit in a negative light and hurting my true credibility to borrow and pay back.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: CITIZENS FINANCIAL GROUP, INC.
State: PA

Complaint narrative:
RBs Citizens has filed a Judgement against me and is attempting to collect debt after reaching a settlement agreement and has ruined my credit ... and they are denying that they settled with me ... The facts are, if they didnt settle with me why did they release car title?

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL
State: PA

Complaint narrative:
Care Credit Incorrectly Reported information to the Credit Bueras ...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Bread Financial Holdings, Inc.
State: AZ

Complaint narrative:
I applied for a XXXX XXXX and XXXX card on XX/XX/XXXX. I was told that I would receive a letter in 7 to 10 business days. When I received the letter I was told to call and verify my information. I called and was told I was approved for {$250.00} for XXXX and {$350.00} XXXX. So then I got a letter asking for a copy of my id, drivers license, and bank statement. I sent in the information Priority Mail  which was {$6.00}. I called XXXX XXXX when it was delivered and was given an account number and told that I can go into the store with my social and they would be able to pull up my information. So I took my wife to go get some clothes. Imagine my embarrassment when I was told that the information was still not working. So they gave me a number and I called, XX/XX/XXXX I spoke with a supervisor who told my account was permanently closed because the id and social security were unreadable. But the supervisor advised he would give 45 more days if I could get in a better copy. So I took time out of my day to go down to the social security office and get a brand new social security card. Sent in the information AGAIN priority on XX/XX/XXXX another {$6.00}. Tracked and seen it delivered on XX/XX/XXXX. Called almost every day to XXXX since then and was told no information was processed yet to give it a few more days. Give it a few more days. Give it a few more days. Called yesterday XX/XX/XXXX, was told by a supervisor in Idaho that the account was permanently closed back on XX/XX/XXXX and he could not reopen it. NOT ONCE was I told that when I called several times before that. I was told the information was not received. Now these 2 credit cards are reporting to my credit report as closed accounts and SIGNIFICANTLY dropping my credit score because that reflects bad on me. These accounts were never open to begin with so how can they be closed. I am disgusted with this company and extremely disgusted with the customer service I received. I spoke with several people who never told me once that my account was permanently closed. I gave the supervisor last night the tracking number to the information sent on XX/XX/XXXX and he too seen that it was delivered on XX/XX/XXXX. Why it was not processed I am not sure. But I want these 2 credit cards off my report! This is completely ridiculous. And completely unprofessional.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SYNCHRONY FINANCIAL
State: MS

Complaint narrative:
I notified by written letter from XXXX XXXX, ( Senior Specialist ) of XXXX XXXX that the Lowes account was not mine and that they was the ones that add me as an authorize user, and that I will be refund {$1800.00} for payments made after the XXXX of the card holder and after many fail attempts phone calls I contacted ( XXXX XXXX on XX/XX/XXXX at XXXX XXXX. ) now am being told I have to show proof of payments. When stated in the letter on XX/XX/XXXX that {$1800.00} was made after his XXXX. In which I fax all these proof of documents over to CFPB on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Closing your account — Company closed your account
Company: CITIBANK, N.A.
State: LA

Complaint narrative:
I was behind on a payment on my best buy credit card by less than 30 days I made a payment of {$200.00} on XX/XX/XXXX then on XX/XX/XXXX I paid the balance off of {$560.00} on XX/XX/XXXX I received a email telling me that my account was closed on XX/XX/XXXX. I called Best Buy Credit Card services and spoke with an agent who informed me that I needed to contact XXXX  about my account being closed, upon contacting XXXX the agent went over my credit history and he was not even showing payments to Best Buy Credit he informed me to call Best Buy back as they do not make any decision on my account. I called Best Buy Credit back spoke with an agent she informed me that their decision was final and could not be overturned but I could apply again for credit, I told the agent that I made a payment to bring my account current then a week later I paid off the balance she again said it was nothing they could do, prior to this I had never been late with a payment with them I do not understand as to why my account was closed, so I ask to speak to someone above her she said ok but they will not be able to do anything either once an account is closed all you can do is reapply, the Supervisor comes on the phone and said a decision was made and that no one could reopen the account I could reapply again. Please help me as this is affecting my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: AL

Complaint narrative:
XXXXHAS BEEN NOTIFIED AND HAVE RECEIVED REQUESTED DOCUMENTATION FROM ME REGARDING A FRAUDULENT AUTO LOAN ACCOUNT. THE INFORMATION HAS YET TO BE REMOVED FRIIM MY CREDIT FILE. THE INFORMATION WAS SENT TO XXXX, DIRECTOR OF  CONSUMER SERVICES

Company response to consumer: Closed with explanation
Consumer complaint received 2018-03-20 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: BARCLAYS BANK DELAWARE
State: GA

Complaint narrative:
On XX/XX/XXXX i made a payment of {$2700.00} to my Barclay master card which was the balance due at the time ... on XX/XX/XXXX the funds were deducted from my bank account and i received an email from Barclay stating my payment have been received. On today XX/XX/XXXX i checked my account online to find out the payment has not been credited to my account and that there was a hold on my payment. I called the customer service # and the automotive system acknowledged the payment but also reflect that the available credit does not reflect that payment being applied. I spoke to rep XXXX ( said couldn't give last name ) but his employee ID # is XXXX advised me that there was a hold on my payment and said it wouldn't be lifted until XX/XX/XXXX or XX/XX/XXXX. I asked XXXX the reason for the payment hold his response was because it was an unusual amount and it was also based on the method of payment and my bank is the one that issued the hold. I asked XXXX why would my bank issue a hold when they have already released the funds and never contacted me to confirm the transaction. I offered to fax over my bank statement showing the funds have actually cleared ( not pending ). He stated it would still not be resolved until XX/XX/XXXX or XX/XX/XXXX. I pay the same way every using the same account so it shouldn't have been an issue with my bank. I then questioned the response he made about the method that was used i advised him that Barclay uses ACH so they wouldn't have gotten the money if the funds weren't available. He then responded that the hold would not be released until XX/XX/XXXX or XX/XX/XXXXand if that was ok ( he was trying to get me off the phone at that point ) I told him no and asked would this have been a problem if i wouldn't have paid off the statement and why was it a problem for me to pay what was owed. He then stated he would try to see if he could have the hold removed now and placed me on hold. Once he came back to the line he stated he was able to have the hold removed and i will see the credit on my account by XX/XX/XXXX by XXXX est.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation