vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: TN

Complaint narrative:
I recently discovered several discrepancies and inaccuracies in my credit report, which were provided by XXXX, Equifax and XXXX. These errors have had a significant negative impact on my financial standing and have caused unnecessary distress and inconvenience. 

According to the FCRA, credit reporting agencies are required to maintain accurate and up-to-date information about consumers, ensuring that their credit reports are fair and reliable. However, upon reviewing my credit report, I found the following violations of the FCRA : XXXX. My name is incorrect XXXX. They stated that my accounts are Verified... 

XXXX. They have not sent the requested documents to prove the accounts are Verified.. 

I have made several attempts to rectify these errors by contacting XXXX, Equifax and XXXX directly. However, their response has been unsatisfactory, as they have failed to promptly investigate and correct the inaccuracies as mandated by the FCRA. 

I kindly request the Consumer Financial Protection Bureau ( CFPB ) to intervene in this matter and take appropriate action against XXXX, Equifax and XXXX. I believe that the violations mentioned above not only infringe upon my rights as a consumer but also undermine the integrity of the credit reporting system as a whole. 

Enclosed with this letter are the supporting documents, including copies of my credit report highlighting the errors, correspondence with XXXX, Equifax and XXXX, and any other relevant evidence. 

I trust in the CFPB 's commitment to protecting consumers ' rights and ensuring fair credit reporting practices. I request your prompt attention to this matter and a thorough investigation into the violations by XXXX, Equifax and XXXX. Additionally, I would appreciate regular updates regarding the progress of this complaint. 

Thank you for your attention to this matter, and I look forward to a resolution that upholds the principles of fairness and accuracy in credit reporting. 

Sincerely,

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
Transunion XXXX XXXX are reporting a collection account that has not been validated as belonging to me and they have provided me with no documentation from their investigation that proves this account belongs on my credit report. There are several inconsistencies on my report as well so this means no validation was done because the account can not report XXXX different ways this is a violation of FCRA. The account in question is XXXX XXXX  Last Verified : XX/XX/XXXX - Date of Last Activity : XX/XX/XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX XX/XX/XXXX Date Opened : XX/XX/XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
The credit reporting agencies stated that these accounts were properly investigated and came back as verified. However, how is this true when there are several inaccuracies showing on my report? 

As a consumer, I request to know all the steps your agency took to insure these items were 100 % accurate under 15 U.S.C. 1681i ( XXXX ) Method of verification- Description of reinvestigation procedure

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
The credit reporting agencies stated that these accounts were properly investigated and came back as verified. However, how is this true when there are several inaccuracies showing on my report? 

As a consumer, I request to know all the steps your agency took to insure these items were 100 % accurate under 15 U.S.C. 1681i ( XXXX ) Method of verification- Description of reinvestigation procedure

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
I am writing once again to dispute the same negative items that I previously raised with your department in my CFPB Complaint. 

Please see attached letter for the details.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: SCA Collections, Inc.
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX  sent a {$1300.00} balance to XXXX for collection in XXXX. On XX/XX/XXXX, XXXX advised the creditor had a settlement available to me for {$1000.00}. I paid this amount of XX/XX/XXXX, and XXXX collection firm advised this was settled and the account is closed out. 

Sometime in XXXX XXXX XXXX XXXX XXXX XXXX sent the remaining balance - left after the settlement payment - to SCA Collections , Inc, in the amount of {$310.00}. This is in violation of our settlement agreement whereby I paid them {$1000.00} as settlement in FULL. This balance is not valid and should not be in collections. 

I called the prior debt collector XXXX, who told me this was closed out and that they were going to advise the creditor this was paid off, as well as send me a confirmation letter ( which I had asked for in XXXX and never got, and still have not received it to this day even after my recent request ). 

I also disputed the debt with SCA Collections , Inc. SCA Collections , Inc. sent me a generic letter in response saying the account is valid, not addressing the fact that I made a settlement payment on XX/XX/XXXX, in the amount of {$1000.00}. 

The remaining balance is not collectible as this XXXX XXXX XXXX XXXX XXXX account is SETTLED IN FULL.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
There is an account that is fraud that went into in the collection which was closed on XX/XX/XXXX, which I had submitted documentation on XX/XX/XXXX and submitted another documentation on XX/XX/XXXX. I called Equifax to have them look into it to do in a thoroughly investigation about the Fraud account that was in my report, I sent Equifax FTC report XXXX times which they refused to remove it because of their claiming that the debt was mines. I asked them. How did they validate it? How is it active because XXXX of the CRA collection agency had a different date which XXXX Date the close account was XX/XX/XXXX versus the one that they have on Equifax was XX/XX/XXXX which both of the months do not match up I repeatedly call Equifax to let them know to remove it. They refuse to remove it XXXX XXXX when I provided them with that they refused to remove it after the 14 days was up. They still keep the account on my report after I had asked him several times to remove the account and I had talked to a guy by the name of XXXX, which he hung the phone in my ear I called back again and spoke to another young man by the name of XXXX XXXX was being very gentle with the conversation that we had over the phone then XXXX refused to remove because they were saying that they have to do a investigation. It will take up to 30 days. I told him that I already sent the FTC report on XX/XX/XXXX which 14 days was up from that date which they still refused to remove that account off my report account number is XXXX with credit Acceptance. So this is my third time sent and FTC report to them with all the documentation that I sent off I sent the new FTC report to them today and I have someone to sign it and send me back the original receipt which they will get it by the XXXX of this month.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I checked my credit report and I can still see the Fraudulent accounts that I was requesting to get deleted. These items are damaging my credit and affecting my credit worthiness.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: Incomm Holdings Inc.
State: MA

Complaint narrative:
I purchased a Vanilla gift card from a local XXXX 's store, but unfortunately, the card has not been functioning correctly. When attempting to use it, I discovered that it can not be swiped or utilized for transactions. 

Subsequently, I initiated a service request ( XXXX XXXX : XXXX ) to obtain a replacement for the defective card. Despite this, it has been over XXXX months, and I have yet to receive the replacement. During this period, I have reached out to customer service on more than XXXX occasions without resolution to my issue. 

Given these circumstances, I am seeking your assistance to expedite the replacement of my Vanilla gift card. Your prompt attention to this matter would be greatly appreciated, as it has been quite an inconvenience.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I RECENTLY PULLED A COPY OF MY CREDIT REPORT AND NOTICED ACCOUNTS BEING REPORTED THAT I HAVE NOT AUTHORIZED NOR HAVE ANY AFFILIATION WITH. I WAS INFORMED THAT MY PERSONAL INFORMATION WAS INVOLVED A IN BREACH AND WAS ADVISED TO CHECK MY CREDIT. I CONTACTED THE CREDIT REPORTING AGENCIES XX/XX/2023 ADVISING OF ACCOUNTS AND REQUESTING VERIFICATION. THESE ACCOUNTS ARE UNVERIFIABLE. 

I HAVE THE RIGHT TO PRIVACY AND HAVE NOT GIVEN ANY WRITTEN PERMISSION FOR THIS INFORMATION TO BE FURNISHED TO MY PROFILE WHICH IN VIOLATION OF 15 USC 1681B FURNISHING ACCOUNTS IN DIRECT RESULT OF IDENTITY THEFT IS IN VIOLATION OF 15 USC 1681 C-2 I ALSO NOTICED ADDRESSES BEING REPORTED WHERE I NEVER RESIDED, AND REQUESTED THAT THEY BE REMOVED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: UNITED STATES MINOR OUTLYING ISLANDS

Complaint narrative:
I want to emphasize unequivocally that I did not give written authorization or instructions for the inclusion of these specific transactions in my consumer report. Consequently, I am formally requesting that these inquiries be blocked and expunged from my record. It is crucial to highlight that this request is not made in error, nor is it grounded in any misrepresentation of relevant facts concerning the request to block these transactions. 

This assertion is important because it underscores the fact that these transactions were included without my explicit consent or instruction. By emphasizing this point, I aim to convey the seriousness of my request and ensure that it is not overlooked or dismissed. Additionally, I want to clarify that my request is based on accurate and relevant information, and I am not attempting to manipulate or deceive in any way.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: OneMain Finance Corporation
State: AZ

Complaint narrative:
OneMain Finance Corporation reported a late payment to the bureaus.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: NCB Management Services Inc.
State: GA

Complaint narrative:
15 U.S. Code 1692c - Communication in connection with debt collection ( c ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except ( 1 ) to advise the consumer that the debt collectors further efforts are being terminated ;

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am writing to file a formal complaint regarding the inaccurate information present on my credit report, which is in direct violation of the Fair Credit Reporting Act ( FCRA ). The persistence of these inaccuracies despite my previous attempts to rectify them is unacceptable and has caused me significant distress. 

Under the FCRA, consumers have the right to accurate credit reporting, and your failure to uphold this obligation reflects negligence on your part. These inaccuracies not only damage my creditworthiness but also infringe upon my legal rights as a consumer. 

I demand immediate action to rectify the erroneous information on my credit report in compliance with the FCRA. Additionally, I expect compensation for any damages incurred as a result of your agency 's failure to comply with federal regulations. 

Failure to address this matter promptly and appropriately will compel me to escalate this complaint further, including reporting your agency 's non-compliance to the appropriate regulatory authorities. 

I anticipate a prompt response outlining the corrective actions taken and a timeframe for the resolution of this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to file a formal complaint regarding the inaccurate information present on my credit report, which is in direct violation of the Fair Credit Reporting Act ( FCRA ). The persistence of these inaccuracies despite my previous attempts to rectify them is unacceptable and has caused me significant distress. 

Under the FCRA, consumers have the right to accurate credit reporting, and your failure to uphold this obligation reflects negligence on your part. These inaccuracies not only damage my creditworthiness but also infringe upon my legal rights as a consumer. 

I demand immediate action to rectify the erroneous information on my credit report in compliance with the FCRA. Additionally, I expect compensation for any damages incurred as a result of your agency 's failure to comply with federal regulations. 

Failure to address this matter promptly and appropriately will compel me to escalate this complaint further, including reporting your agency 's non-compliance to the appropriate regulatory authorities. 

I anticipate a prompt response outlining the corrective actions taken and a timeframe for the resolution of this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Selene Holdings LLC
State: GA

Complaint narrative:
My mortgage servicer changed from Selene finance to another company, Selene drafted my payment even though they were no longer servicing this mortgage and did not apply it to my mortgage. I have found no way to get in touch with Selene finance because according to their phone number they no longer service this loan and therefore I can not get a person on the phone to address this issue. I have called multiple numbers that I found online with XXXX success, as well as emailing them with no response. I ended up disputing this charge with my bank and it is thankfully going to be reversed but this is unacceptable from Selene finance.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
I am writing once again to dispute the same negative items that I previously raised with your department in my CFPB Complaint. 

Please see attached letter for the details.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am writing once again to dispute the same negative items that I previously raised with your department in my CFPB Complaint. 

Please see attached letter for the details.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: OR

Complaint narrative:
In XX/XX/2023 my mortgage company XXXX XXXX XXXX XXXX ) tired to charge my bank account using auto pay and due to an error on the bank ( that just got purchased by another bank and was making changes that caused issues ) my lender did not report to me that payment was not accepted by the bank until after 30 days, at which point they have already marked my credit report with a 30 days late issue. 

I have then resolved this issue with the bank and the lender which reinstate my account to good standing but apparently did not correct the 30 days late in the credit report. I discovered this a year later when I got my credit report. I ask them to correct this, and they said I can only fix it by asking the credit agencies to correct it via a dispute. I have submitted a dispute and got a response back from XXXX and XXXX. Both reports indicate that something was corrected but do not indicate what it is, but also indicate that the 30 days late item was not corrected but did not explain why. 

When I asked them about it both told me to go back to the lender and have them fix it but the lender says no, the credit agencies have to fix it. They are both refusing to help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-09 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Specialized Loan Servicing Holdings LLC
State: GA

Complaint narrative:
Our XXXX  was transferred from XXXX XXXX in XX/XX/2013 to Specialized Loan Servicing. We received a welcome letter and then didnt have any correspondence from them for years. Now all the sudden we are getting matters stating our forebarence is about to expire. We never never offered any modifications or programs at any point, we never signed any documents accepting any programs or modifications. Our principal balance is {$78000.00}. We just got served or non-judicial foreclosure stating we owe {$160000.00} in principal, interest and fees. I have requested proof that the lender owns our mortgage and we keep getting the runaround. My question is, if I have been delinquent since being transferred to SLS in XXXX, why are they just now wanting to foreclose XXXX  years later. Something is not right. They are abusing debt collection laws in trying to grease their pockets with all these extra fees. This company needs to be stopped!! Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation