Consumer complaint received 2024-01-12 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: AVANTE
State: AK

Complaint narrative:
On XX/XX/year> at around XXXX XXXX, three men identified as XXXX XXXX employees, arrived at my home address unannounced and received by my husband, who was told that they were there to take possession of a XXXX XXXX. My husband came to get me, and when I arrived at the door they told me the same thing. I told them the tractor wasn't here and is being stored elsewhere. Attempting to identify who was enquiring and for what purpose, my husband and I asked if there was a court order or some legal document they could present to confirm the legitimacy of their attempted actions. The man holding some documents pointed to them while stating that they didn't have any court orders, but that if I didn't give the tractor to them immediately, that the company would call the police out to my house, and they would take me to court and legal action would be taken against me. I told them I was just recently provided ( first week of XXXX ) with the legal documents through the State of Alaska Court that had designated me as Personal Representative of my father 's estate. The agents then said they had the phone number they could call of a person ( no name or company name provided ) that wanted to talk to me, and that they would call them on the phone now so they could talk to me. These men arrived in at least two different vehicles, which they had parked and blocked our residential XXXX XXXXXXXX in our driveway and we asked them to move their vehicles so that the XXXX XXXXXXXX could leave and go about his business. While they moved their vehicles around, I called my attorney to speak with him on the current matter, and when I returned to my doorstep, the men were informing my husband that the person they were trying to call wasn't answering their phone. They then called the local XXXX XXXX ( XXXX ) and spoke with someone named XXXX who stated that he wasnt the one who hired XXXX XXXX to take the tractor. The man on the phone apologized and said that it was out of his hands and this was being done by XXXX XXXX. The man with the paperwork finally provided my husband with copies of them as they were leaving, and I was still on the phone with my attorney. Upon reviewing the paperwork, apparently a business by the name of Avante USA , Ltd. ( XXXX XXXX XXXX XXXX # XXXX, XXXX, TX XXXX, Ph : XXXX / XXXX ) had contracted the services of XXXX XXXX and XXXX XXXX XXXX XXXX, authorizing them to act as an 'agent ' on their behalf, in their attempt to take possession of my deceased father 's XXXX XXXX XXXX Attached is a copy of the paperwork the man gave my husband, in which there are instructions from XXXX XXXX of Avante USA to their 'agents " stating to inform our neighbors of their intent to take possession of the equipment and to ask our neighbors to call them if they see the equipment, and to 'feel free to call them ( me and my husband ) and demand the equipment ', and 'You can let them know we will recommend XXXX proceed legally and secure a writ if they do not give the equipment to you because we will. ' also saying ' ... when an Agent is at the property speaking with the customer give us a call on speaker and we can let them know exactly what will happen if they do not give the equipment to you. At no time did those men at our door identify themselves as being agents of Avante USA , Ltd., nor did they appropriately identify what the purpose of their actions were and under what legal authority they had the right to do it under. Avante USA 's actions ( directly and indirectly ) were inappropriate, misleading, harassing, and unethical if not illegal.

Company response to consumer: Closed with explanation