Consumer complaint received 2025-11-04 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: OneMain Finance Corporation
State: AZ

Complaint narrative:
I applied for a loan through XXXX XXXX  which gave me outstanding approval odds with multiple companies. Onemain financial seem to have the best offer submitted my information again on there website it said I was eligible for XXXX unsecured loan to connect my bank information and I could have the money in as little as 1-2 business days. I scheduled an appointment to meet with a loan specialist for the following day at XXXX when it was convenient for me. XXXX decided to proactively call me ahead of time that same day when the appointment was scheduled with someone else. It wasnt an ideal time but I decided to get it over with. I explained my situation and why I fell behind. I just recently XXXX XXXX XXXX so I have alot on my plate at the moment. She lacks courtesy, professionalism, compassion and conflict resolution skills. She was very rude and condescending. She tried to belittle me by shifting the blame as if it was my fault she twisted my words and made a bias decision based upon her emotions because she didn't like that I addressed the way she was speaking with me and held her accountable for her actions. She retaliated against me because I filed a complaint with her corporate office and chose to close my application. She violated multiple laws and acts set forth to protect customers from this exact behavior. CFPA, ECOA and EEOC. She discriminated against me because I am a women which baffles me you should be able to relate on so many different levels. My application was closed in less than a week after speaking with her she did not set clear expectations of how there process works. After speaking with her manager she did not follow there process or procedures and she made a reactivate decision based off her emotions not facts. She made an inaccurate assumption to justify her actions. I was not given a timely notice to reopen the application. I applied on XX/XX/XXXX spoke with her on XX/XX/XXXX advised her i was interested and needed to talk it over with my spouse had an appointment XX/XX/XXXX at XXXX she never followed up or answer spoke with her on XX/XX/XXXX let her know I was interested and was waiting on my paystub Friday as I was also getting my bonus check. I didnt have time Friday with my kids and there soccer game they are priority. She called on Monday no text, email or voicemail and decided because I didnt answer while I was at work I wasnt interested and closed the application. I didnt receive a notice until XX/XX/XXXX which was dated XX/XX/XXXX which i didnt see until XX/XX/XXXX which i then attempted to call to see what happened and she was very rude again spoke over me multiple times and basically told me it was my fault it was closed and nothing She could do no sort of apology or accountability. Had you notified me in a timely manner or followed your own process or even just been considerate and patient to allow me an opportunity to respond to you we wouldn't be in this situation. However you took it upon yourself to go this far and treat me unfairly which you should be ashamed of yourself for try putting yourself in someone else 's shoes and what they are dealing with. This has cause me so much stress and unnecessary anger. I work in the financial industry and have for the past 15 years this is not how you treat customers.

Company response to consumer: Closed with explanation