Consumer complaint received 2025-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: CO

Complaint narrative:
I am filing a follow-up complaint against Cash App ( Square , Inc. ) regarding a {$410.00} deposit that I never received. I have done everything possible to resolve this matter directly with Cash App and with XXXXXXXX XXXX ( the bank that supposedly received the deposit ), but Cash App has failed to provide the necessary details or issue a refund. 

Here is the full timeline of what happened : Step-by-Step Timeline : 1. Transaction Overview : On XX/XX/XXXX, a {$410.00} transfer was made from my Cash App account ( XXXX XXXX ) to a debit card ending in XXXX. 
This card was linked to my account on XX/XX/XXXX, at XXXXXXXX XXXX PDT. A previous withdrawal had also been made to this card on the same date, which I did not dispute at the time. 

2. Current Situation : I do not recognize this card now. I do not remember ever owning it. I do not have it physically or digitally. It may have been mine in the past ( before XXXX ), and I may have linked it myself, but I have no memory of the card or access to it now. 
As such, I can not recover the funds myself or trace the card through any personal banking access. 

3. My Actions : I contacted Cash App Support on XX/XX/XXXX ( Case # XXXX ), to dispute this transaction. 
They responded that the funds were sent successfully to the card ending in XXXX, and sent me only the following information : Deposit Amount : {$410.00} Date of Deposit : XX/XX/XXXX, XXXXXXXX XXXX EDT Bank Name : XXXX, XXXX XXXX Last 4 of Card : XXXX Transaction ID : XXXX Status : Approved 4. What I Need : I reached out to XXXXXXXX XXXX, and they clearly told me that to trace the deposit or initiate a reversal, they need : Full 9-digit routing number Full account number ( or full 16-digit card number ) 15-digit trace number OR a Letter of Indemnity / Hold Harmless from Cash App via fax 5. Problem with Cash App : I clearly told Cash App Support what XXXXXXXX XXXX needs. 
I requested that they either : 1. Provide these details directly to me ( which I can give to the bank ), XXXX XXXX. Fax the required Letter of Indemnity to XXXXXXXX XXXX to reverse the transfer. 
Despite multiple messages, emails, and dispute follow-ups, Cash App has refused to provide these details or submit the letter, even though this is the only way to recover the funds from XXXXXXXX XXXX . 
Instead, they closed my dispute and are now ignoring further follow-ups or redirecting me to closed cases. 

6. Filing with CFPB : I filed a CFPB complaint previously under Complaint ID XXXX. 
After Cash App provided the above limited info, I followed up again to request the denial documents. They gave me incorrect case numbers and auto-closed my request multiple times. 
Despite my repeated requests, they are not helping me retrieve my money and are not assisting in initiating a reversal through the proper channel. 



What would be a fair resolution to this issue? 

I am asking Cash App ( Square, Inc. ) to do one of the following immediately : 1. Refund the {$410.00} to my Cash App account ( XXXX XXXX ), OR 2. Provide the complete transaction details required by XXXXXXXX XXXX to trace or reverse the deposit : Full 9-digit routing number Full account number or 16-digit card number 15-digit bank trace number OR fax a Letter of Indemnity to XXXXXXXX XXXX  Until one of these is done, I have no way to recover my money, and Cash Apps refusal to cooperate is preventing resolution.

Company response to consumer: Closed with explanation