Consumer complaint received 2025-09-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: U.S. BANCORP
State: CA

Complaint narrative:
Dear CFPB, I am writing to formally request your assistance regarding deceptive and potentially unlawful practices concerning my credit card account managed by XXXX XXXX XXXX, which was previously held by XXXX XXXX XXXX. 

Within the last year, I have paid XXXX XXXX monthly in late fees, not realizing that these charges extend back to XXXX. Initially, my credit card 's spending power was {$2500.00}, which I successfully paid off. Subsequently, I received a notification from XXXX stating they had acquired the accounts from XXXX and would be significantly reducing my credit limit to {$500.00}. 

This reduction in credit appears to be a tactic used by XXXX XXXX XXXX  to recoup losses through excessive late feesessentially using backdoor methods to maintain profitability while diminishing credit limits of consumers they deem high-risk. This targeting may disproportionately affect XXXX and XXXX consumers, as evidenced by the questions asked in surveys that ostensibly inquire about qualifications for credit increases but may actually be data-collection tools aimed at profiling. I encourage the CFPB to review XXXX files of consumers whose credit limits have been reduced in the last XXXX years to analyze the ethnicity of those consumers ; I believe the results will reveal a concerning pattern of systemic consumer racism. 

Furthermore, I have raised these issues with XXXX XXXX XXXX, who acknowledged the existence of XXXX late fees on my account but only reversed XXXX of them. There is more - at least XXXX spanning the years. I just never noticed until recently when I pulled up this statement as i recognized my balance had not gotten lower. 

The conduct observed appears to violate several consumer protection laws, including but not limited to : XXXX. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) : Under the Dodd-Frank Act, it is unlawful for providers of consumer financial products to engage in deceptive practices that harm consumers. 
XXXX. XXXX XXXX XXXX XXXX : This code prohibits excessive late fees on credit card accounts that do not reflect additional costs incurred.

I believe these practices are in violation of the aforementioned laws and regulations. This situation not only affects me personally but is likely to impact many consumers holding accounts with XXXX XXXX XXXX. Therefore, I am also filing a complaint with the Federal Trade Commission ( FTC ), as I feel this issue deserves broader scrutiny. 

I kindly ask the CFPB to conduct a thorough investigation into XXXX XXXX XXXX XXXX practices concerning their late fees and interest rates. The systemic nature of these issues could warrant a class action lawsuit, reflecting how financial institutions may prioritize profit over consumer well-being and XXXX consumers baed on XXXX by the questionnaires they send out. 

Thank you for your attention to my grievances. I look forward to your prompt response regarding this urgent matter. Should you require any further information, please do not hesitate to contact me at the provided contact information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation