Consumer complaint received 2024-09-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Mr. Cooper Group Inc.
State: AL

Complaint narrative:
I previously Filed a CFPB complaint XXXX of this year concerning LOAN NUMBER XXXX XXXXXXXX. Mr. Cooper lied to you stating this case I have filed In XXXX XXXX XXXX Alabama case # XXXX was Dismissed and was the reason CFPB closed that complaint. The case I filed at the time of their response was indeed not dismissed at all. Case was set to pretrial. 

Furthermore I am a sole inheritor of a property that has been deeded to me through Probate and Decree. Mr. Cooper has now failed for years to offer Required documents to properly name me as a Successor in Interest, has failed to take payments due to not being an authorized party to the note in question with several subsequent foreclosures filed against it. I have had to file litigation concerning the above, which is the same litigation that the company falsely told you was dismissed in their favor, and it wasnt. The Company still continues to not offer me : The proper forms to name me as a Successor in Interest, Name me as a borrower in the name of a successor, name me in any mailings considering account, Failed to offer me right to assume mortgage, failed to offer loan modification under assumption, Failed to even update my information to be mailed in an official capacity, and Etc. 
. 
Several False Foreclosures have been filed against this account in reference. I have been denied every right concerning a Successor In Interest. Yes this account is in litigation concerning these items as a side issue, but the company still ignores all of my present rights concerning it. I have not been able to divorce this account from the litigation due to the denial of my rights. Nor Have I been able to assume any right to rectify the account before the ensuing litigation. 
This account has been dual tracked several times. XXXX XXXX XXXX XXXXXXXX ( XXXX and XXXX ) also answers to the complaint while dual tracking said foreclosure. Mr.Cooper makes claims that I am not a borrower or an interested party due them equivocally denying my rights afforded to me in this area. I have been completely railroaded out of this property down to having to file suit to stop a Dual Tracked foreclosure, while all afforded rights ignored. 
Due to this, I have been denied of even being able to attach myself to other litigation, and prior CFPB claims that have ensued during the course of this account. 
Aside from my specific rights being denied in this area of concern, it has two fold prohibited myself from any prior relief in this area, and from being able to seek present relief.

I can not pursue any relief in this area of Law concerning this account while not being afforded basic rights. 
Long story short : Mr. Cooper Nationstar has denied me of every right to be named to this account as a Successor, Benefactor, and or Interested Party, which has by de facto allowed them to Dual Track a Foreclosure and collapse this account falsely. There are more serious issues than just this by name, but I as a Benefactor can not even attempt any form of Rightful Relief with this activity. 
My Information has been stolen due to the data breach, and I can not even peruse claim due the failures referenced above, including the previous unlawful foreclosures that the CFPB has referenced at the time this account was attacked by them.

Company response to consumer: Closed with explanation