Consumer complaint received 2022-12-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: Maximus Federal Services, Inc.
State: WI

Complaint narrative:
I have experienced previous issues with Aid Advantage 's predecessor Navient and how we left off with major issues concerning outdated information, blantant fraud, neglience and mismanagment of my loans and the difficulty in receiving important documentation from Navient. This inflated inaccurate balance has since been transferred from Navient to Aid Advantage and I am also experiencing the same issues with collecting important information. I contacted Aid Advantage on XX/XX/XXXX and requested a detailed, itemized statement of each of the balances that made up my student loans and to date have not recieved the requested documentation. Below I have listed several major issues that Navient has failed to address and it was only after engaging a third party I was able receive the requested documentation for my loans. I need to know what was transferred from Navient to Aid Advantage considering these issues were never resolved and passed onto Aid Advantage. 

- Several payments are not reflecting on the information Navient provided. 

- The loans included in the XXXX consolidation are not only included in the consolidation but they are also listed individually as separate loans so these are being counted twice. 

- The XXXX loan consolidation is completely fraudulent. None of the loans detailed in the XXXX consolidation reflect any loan taken by me nor do they even correspond with any of the loans previously listed on Navient 's XX/XX/XXXX statement. In XXXX, I had to engage the Department of Agriculture Trade and Consumer Protection just to recieve the details of this consolidation, after a year of requesting this informaiton from Navient. The original loan balances were altered and additional fraudulent loans were added which increased the balance and none of the consolidated loans reference any specific school.

- I previously communicated to Navient that many of the Master Promissory Notes that I did receive from NavienXXXX were fraudulent. The addresses listed did not accurately reflect my residence at that particular time. 

- My loans were steered into administrative forbearance without consent several times and prior to recieving any of the requested information, Navient consistently try to assure me that the balance was correct and interest is what inflated my balance which is not a true statement. 

- I am also confused by what is currently listed on the Aid Advantage 's website as all loans are now listed under University XXXX XXXX with a due date of XX/XX/XXXX. This is concerning because I did print a fraudulent Completed Entrance Counseling form that was listed under my account on the XXXX website on XX/XX/XXXX and it has since been removed from the site. The Completed Entrance Counseling form has my married name listed with an electronic signature of XX/XX/XXXX. I have only ever attended University XXXX XXXX for a brief time under my surname. I was not married until XX/XX/XXXX. I do believe the dates/times were manually manipulated on many of the documents pertaining to my loans. 

- Loans from XXXX were not removed and are still included in loan balance ( withdrew ). 

- Loan from University XXXX XXXX were not removed are still included in loan balance ( withdrew ).

Company response to consumer: Closed with explanation