Consumer complaint received 2026-05-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
Subject : Formal Complaint Regarding Fraud Disputes, Account Reporting, Billing Errors, Credit Reporting, Identity Theft Documentation, and Request for Compensation for Damages I am submitting this complaint regarding Bank of America 's handling of fraud disputes, billing disputes, account reporting, credit reporting, and identity theft-related documentation associated with my account ( XXXX ). Background I request a detailed investigation into a payment of {$4700.00} posted on XX/XX/year>. I did not receive the credit card ending in XXXX until approximately XX/XX/year>. After receiving that card, I made a payment of {$610.00}. Had all payments, fraud credits, and adjustments been properly applied, the balance on card ending in XXXX should have been {$0.00}. Instead, the balance continued to increase and eventually approached the credit limit. On XX/XX/year>, a payment of approximately {$4700.00} was made to the account, and the balance reflected was approximately {$880.00} on the XXXX billing statement. At that time, I had not yet received a usable credit card associated with the account and seek clarification regarding how balances were generated before I possessed or used any active card. Bank of America advised that Claim Number XXXX involved a payment from an account ending in XXXX to a credit card ending in XXXX. According to Bank of America, the payment was reversed after funds were recovered and returned to the originating account, and those funds were subsequently transferred into a XXXX Banking account ending in XXXX opened on XX/XX/year>. I dispute the propriety of returning or transferring funds for the benefit of XXXX XXXX because she was not an authorized account holder on my credit card account at the time. I request documentation showing when, if ever, XXXX XXXX was properly added to any account, along with all account ownership records, authorization forms, and documentation supporting the transfer of recovered funds into the account reportedly associated with her on or about XX/XX/year>. I also request clarification regarding statements that the transfer was authorized but not debited from the originating account, as the explanations provided appear inconsistent. I further request clarification regarding the dispute-reporting deadlines applicable to a XXXX Banking account, including time limits for unauthorized transactions, billing errors, electronic funds transfer errors, and other discrepancies, and how those deadlines were applied to my account. The account and card history provided by Bank of America appears inconsistent with actual events. Card ending in XXXX was reportedly closed during XX/XX/year> shortly after receipt and was not used because the individual who received it was not an authorized user. The first card I physically received and used was card ending in XXXX on or about XX/XX/year>. Only XXXX purchases were made using that card : a XXXX payment for XXXX XXXX and an online virtual assistant-related purchase. The card was later cancelled due to what Bank of America described as an account error. While card ending in XXXX was active, the Bank of America XXXX application displayed a card ending in XXXX. Following activation and account updates, numerous credits, balance adjustments, fees, and dispute-related transactions appeared to reverse. Another account or card ending in XXXX later appeared despite no physical card being received, and additional reversals occurred. The account was subsequently reissued under card ending in XXXX. Although I have not used that card, balances, reporting activity, reversals, and disputed amounts continued to appear. Additionally, accounts allegedly created under my name do not appear in my alert portal even though they appear on billing statements. I also question whether the card account numbers reflected in Bank of America 's records accurately correspond to the cards and accounts actually issued to me. I request clarification regarding all accounts and card numbers associated with my profile, including when each was opened, reissued, converted, or closed. Issues Despite submitting dispute documentation, fraud claims, supporting evidence, and repeated requests for clarification, significant discrepancies remain unresolved. These issues have resulted in inaccurate balances, repeated reversal of credits, inconsistent account histories, credit reporting concerns, and substantial financial hardship. I have observed numerous instances in which provisional credits, fraud-related credits, dispute credits, fees, balance transfer adjustments, and payments were applied and then reversed, sometimes on the same day. Based on my review of statements and account activity, more than {$31000.00} in credits, adjustments, payments, or disputed funds appear to be unaccounted for or improperly reversed. I have repeatedly requested a complete reconciliation but have not received an adequate accounting of where the disputed credits, recovered funds, and adjustments were ultimately applied. I also request review of a disputed XXXX transaction that reportedly resulted in a fraud claim filed on or about XX/XX/year>. Card ending in XXXX was not active on that date, I did not report a XXXX transaction, and I am unaware of any legitimate basis for such a dispute. Please provide documentation identifying who initiated the dispute, the basis for it, the transaction details, and all supporting records used during the investigation. Credit Reporting I believe Bank of America has continued reporting inaccurate information to consumer reporting agencies despite pending disputes and previously submitted documentation. Reported balances, high-balance figures, available credit amounts, and payment histories do not appear to accurately reflect actual account activity. As a result, my credit profile has been substantially harmed, and my XXXX XXXX has reportedly declined by more than XXXX points while these issues remain unresolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation