Consumer complaint received 2026-05-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Via Fax : XXXX Bank of America XXXX XXXX Department XXXXXXXX XXXX XXXX XXXX XXXX, TX XXXX Re : Formal Chargeback Appeal and Request for Reinvestigation Claim No. XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$6000.00} Merchant : Vincere Trading Software Claim No. XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$5000.00} Merchant : Vincere Trading Software Total Amount in Dispute : {$11000.00} FORMAL BILLING DISPUTE APPEAL, REQUEST FOR REINVESTIGATION, BREACH OF CONTRACT COMPLAINT, AND REQUEST FOR CHARGEBACK RELIEF To Whom It May Concern : I respectfully submit this formal appeal and request for reinvestigation regarding the above- referenced disputed transactions processed by Vincere Trading Software on XX/XX/year>. The transactions were made for the purchase of algorithmic trading software, automated trading systems, and related services that were represented as functional, reliable, and suitable for automated trading activities. I entered into these transactions based upon the merchant 's representations concerning the capabilities, performance, and expected operation of the software and related services. Following purchase, installation, and attempted implementation of the software, I experienced substantial issues concerning functionality, performance, and operational reliability. The software and related services did not perform as represented during the sales process and failed to provide the functionality reasonably expected based upon the merchant 's marketing representations and sales communications. Upon discovering these deficiencies, I promptly communicated my concerns to the merchant and sought a reasonable resolution. Despite my efforts to resolve the matter directly, the issues remained unresolved, resulting in significant financial loss and deprivation of the benefit of the bargain for which payment was made. BASIS FOR DISPUTE 1. Goods and Services Not as Represented The software and related services delivered differed materially from the functionality, performance capabilities, and operational expectations represented by the merchant prior to purchase. The product did not provide the level of functionality reasonably expected based upon the merchant 's representations. 2. Defective or Non-Conforming Product and Services The software and related services failed to perform their intended purpose and did not provide the operational capability represented during the sales process. The deficiencies substantially impaired the value and usefulness of the product. 3. Breach of Contract The merchant represented that purchasers would receive a functional software solution and related services consistent with the promotional materials, sales presentations, and representations made during the transaction process. The failure to provide conforming goods and services constitutes a material breach of contract. 4. Misrepresentation and Potential Deceptive Trade Practices The circumstances surrounding the transaction raise concerns that material representations regarding software functionality, reliability, performance, and expected results may have been inaccurate, misleading, or incomplete. These representations were relied upon when deciding to purchase the product and services. APPLICABLE CONSUMER PROTECTION LAWS I respectfully request that Bank of America review and investigate these disputed transactions pursuant to all applicable federal consumer protection laws and cardholder protections, including : Fair Credit Billing Act ( FCBA ) The Fair Credit Billing Act ( 15 U.S.C. 1666 et seq. ) provides consumers with the right to dispute billing errors involving goods or services that are materially different from what was represented, defective, nonconforming, or otherwise fail to meet the terms of the transaction. Truth in Lending Act ( TILA ) and Regulation Z The Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) and Regulation Z establish important consumer protections concerning disputed credit card transactions involving defective merchandise, nonconforming services, or material misrepresentations. Federal Trade Commission Act The Federal Trade Commission Act ( 15 U.S.C. 45 ) prohibits unfair or deceptive acts or practices in commerce, including materially misleading statements regarding products, services, capabilities, performance, or expected outcomes. Consumer Financial Protection Bureau Standards The Consumer Financial Protection Bureau ( CFPB ) enforces federal consumer financial protection laws and standards relating to fair billing practices, consumer dispute investigations, and protection from unfair, deceptive, or abusive commercial practices. I respectfully request that these statutory protections be considered during the review and reinvestigation of my claims. REQUEST FOR RELIEF Accordingly, I respectfully request that Bank of America : XXXX. Reopen and conduct a comprehensive reinvestigation of Claim Nos. XXXX and XXXX ; 2. Review all supporting documentation, merchant communications, invoices, software records, screenshots, and evidence submitted in support of this dispute ; 3. Reverse and permanently credit the disputed transactions totaling {$11000.00} ; 4. Preserve and enforce all consumer rights available under the Fair Credit Billing Act, Truth in Lending Act, Regulation Z, applicable card-network rules, and other consumer protection laws ; 5. Provide a written explanation of the investigation findings and final determination ; and 6. Grant any additional relief deemed appropriate under applicable law and cardholder protections. I certify that the statements contained herein are true and correct to the best of my knowledge and are supported by documentation available for review. Thank you for your prompt attention to this matter and for conducting a thorough, impartial, and good-faith reinvestigation of these disputed transactions. Respectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Supporting Documentation Included Credit card transaction records Merchant invoices and receipts Marketing and promotional materials Email and written communications with the merchant Software screenshots and operational records Evidence of requests for resolution and refund Additional supporting documentation relevant to the dispute Claim No. XXXX {$6000.00} Claim No. XXXX {$5000.00} Total Amount in Dispute : {$11000.00} Transaction Date : XX/XX/year> Merchant : Vincere Trading Software

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief