Consumer complaint received 2025-12-03 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo has not acted in the best interest of their customer. Wells Fargo has refused to acknowledge that they have a FIDUCIARY responsibility to their customer when dealing with certain situations. On XX/XX/year> an {$11000.00} deposit was made into my Wells Fargo account. I was provided with a deposit ticket indicating that the {$11000.00} funds will be available on XX/XX/year>. On XX/XX/year>, my on line account indicated that these funds were available and as a result my available balance was {$20000.00} ( see attached documentation ). I contacted Wells Fargo by telephone and explained that I was relying on the availability of these funds prior to sending a wire transfer for {$3600.00}. I was told that the funds were cleared and available for withdrawal AS THE DOCUMENTATION CONFIRMS. On XX/XX/year> at XXXX AM EST I sent the wire transfer relying on the advice provided by Wells Fargo ( see attached documents ). On XX/XX/year> at XXXX PM EST, I received an email for XXXX {$11000.00} ( see attached documents ). Contact was made with XXXX XXXX XXXX XXXX XXXX ( no last name ). XXXX provided that there have NOT been sufficient funds in this account to cover {$11000.00} for a very long time, and the issuer of the check did not write this check in good faith. 

Wells Fargo own policy states Wells Fargo available funds means the amount of money in your account that you can use for spending and withdrawals immediately. How it works : refer to a receipt from the deposit which will include information about any holds. Account activity : You can check the status of your deposit and when the funds will be available in your accounts activity on line. Notifications : Wells Fargo will notify you by mail and/or email if a hold is placed on a deposit. Available funds vs. Current Balance : Your available balance is the amount you can spend. Your current balance is the amount including any pending transactions that havent been finalized yet. 

Wells Fargo refuses to take any responsibility for providing inaccurate and false information which resulted in my wire transfer of {$3600.00}. I would not have sent the wire transfer had Wells Fargo not given the advice that the deposited check for {$11000.00} was available funds that I can use for spending and withdrawals immediately, as defined above. The documentation provided in support of this false information speaks for itself, yet Wells Fargo disregards the information and has not addressed this matter in any of the XXXX prior complaints. Wells Fargo still refuses to accept any responsibility for advising their customers of available funds, and current balance, as defined above, immediately following a deposit transaction for which their customer relied upon prior to sending a wire transfer. It is reasonable to expect that Wells Fargo has a FIDUCIARY responsibility to their customers when dealing with such situations. 

I therefore request reimbursement of {$3600.00} which was stolen as part of a scam resulting from Wells Fargo providing inaccurate and false information as described above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation