Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
Please read all!!! 

Ive filed multiple disputes with Experian they did not carfully investigate any of them In fact the most important one I disputed results came back in 30 minutes to an hour with no change no investigation or anything I even tried to get on the phone and resolve the the issue to no avail. 

This what I sent them after repeated disputes. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX Date : XX/XX/year>2025 Experian XXXX XXXX XXXX, XXXX, TX XXXX XXXX XXXX XXXX, XXXX XXXX California XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX, GA XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX : Formal Dispute of Inaccurate Credit Reporting under FCRA Section 1681 ( o ) To Whom It May Concern, I am writing to dispute and demand the immediate correction of inaccurate and harmful information appearing on my credit report. This letter serves as formal notice that your agency has negligently failed to maintain reasonable procedures to ensure the maximum possible accuracy of my credit information, as required under Section 1681 ( o ) of the Fair Credit Reporting Act ( FCRA ). 

The disputed information is as follows : Creditor Name : XXXXXX/XX/XXXX Account Number : XXXX Nature of the Error : briefly, e.g., This account does not belong to me, or This account was settled in full but is still reported as delinquent and or charge off. 

This inaccurate information has caused me significant harm, including but not limited to : 1. Denial of Credit : 2. Higher Interest Rates : Due to the erroneous credit information negatively affecting my creditworthiness.

3. Emotional Distress and Damage to Reputation : Resulting from your agencys negligence in verifying the accuracy of my credit data.

Enclosed, I have provided the following documentation to support my dispute : 1. A copy of my government-issued ID ( drivers license ).

2. A copy of my Social Security card.

3. A recent utility bill verifying my current address.

4. A copy of my credit report with the inaccurate account highlighted.

5. [ Any additional documentation, e.g., proof of payment, settlement letters, etc. ] DEMANDS : 1. Immediate Removal : Correct and delete the inaccurate information from my credit report.

2. Investigation Details : Provide a detailed explanation of the investigation conducted, including how you verified the information with XXXX XXXX XXXX 
3. Updated Credit Report : Send me a corrected copy of my credit report reflecting the removal of the disputed information.

Under the FCRA, you are legally required to investigate and respond to my dispute within 30 days. Failure to comply with this timeframe or continued negligence will result in legal action under Section 1681 ( o ). I will pursue all available remedies, including recovery of actual damages, legal fees, and statutory penalties. Additionally, I will file formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ).

This is your final opportunity to resolve this matter without further escalation. I expect a response confirming receipt of this letter and your intent to resolve the dispute promptly. 

Sincerely, XXXX XXXX XXXX Enclosures : Copy of government-issued ID Copy of Social Security card Proof of address ( utility bill ) Credit report with disputed account highlighted [ Additional documentation as applicable ] Ensure you mail this letter via certified mail with return receipt requested to track delivery. Let me know if you need any further modifications or assistance!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation