Consumer complaint received 2024-10-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: FIRST NATIONAL BANK OF PENNSYLVANIA
State: MD

Complaint narrative:
On XX/XX/scrub> XXXX XXXX I opened a premier checking account  ( Acct No. XXXX ), and a money market checking account ( Acct No. XXXX ) in person at the First National Bank ( FNB ) branch located at XXXX XXXX XXXX, XXXX, Maryland XXXX, where I deposited a {$76000.00} check into my Money Market account ( See Documentation # XXXX and # XXXX ). The name of the FNB banker who opened my accounts is XXXX XXXX. 

After taking my endorsed check, XXXX XXXX told me that once the check clears in the money market account on XX/XX/scrub>XXXX XXXX XXXX she would transfer {$4000.00} into my premier checking account since my new premier checking account did not have any money in it at the time. On XX/XX/year>, I called the FNB telephone banking line and the automated voice stated that the available fund in my money market account was {$72000.00}, and the available funds in my premier checking account was {$4000.00} ( suggesting that the check had cleared and that XXXX XXXX had indeed transferred my money from my money market account to my premier checking account ). 

On XX/XX/year>, I went back to the branch to withdraw my funds. I spoke with the branch manager, XXXX XXXX, about withdrawing my money. XXXX XXXX told me that I could not take the money out of my account because my {$76000.00} check had not cleared. 

On XX/XX/year>, the FNB Branch Manager, XXXX XXXX XXXX, gave me a Notice of Delayed Funds letter ( See Documentation # XXXX & # XXXX ) informing me that my funds would be available as follows : XXXX XXXX$5500.00} would be available on XX/XX/year> in Acct No XXXX *** {$4000.00} would be available on XX/XX/year> in Acct No. XXXXXXXX XXXX  {$66000.00} would be available on XX/XX/year> in Acct No XXXX I was concerned that XXXX XXXX was claiming that the funds were delayed even though there was evidence that the {$76000.00} check had been cleared on XX/XX/year>. I told XXXX XXXX that the telephone banking system had confirmed that the check had cleared, and that XXXX XXXX had transferred funds between my accounts. XXXX XXXX proceeded to tell me that there was a Regulation CC hold on my account. 


However, XXXX XXXX could not explain how XXXX XXXX was able to transfer these funds if my check had not cleared yet. XXXX XXXX supposedly put a Regulation CC hold on my check days after the full {$76000.00} had already been made available, and days after XXXX XXXX had moved money between my accounts. 

Then, XXXX XXXX gave me a Notice of Delayed Funds which stated that {$5500.00} out of the {$76000.00} would be available in my money market account on XX/XX/year>, with the rest of my money being available by XX/XX/scrub>XXXX XXXX XXXX 

As of the date of this complaint, my {$76000.00} deposit is still not available to me. I have contacted FNB customer service and have spoken to XXXX XXXX to no avail. Under the Expedited Funds Availability Act ( also referred to as Regulation CC or Reg CC ), FNB may legally place a hold on the deposit for nine business days ( i.e. until XX/XX/year> ) when the account being deposited into has been opened for less than 30 days, with funds available to me on the ninth business day after the deposit is made. By law, FNB was required to make my funds available to me on XX/XX/scrub>XXXX XXXX XXXX 

As of today, XX/XX/year> ( fifty-five days after deposit ), my {$76000.00} deposit is still not available to me. XXXX XXXX disappeared from the branch the day I deposited my check, and my funds are still not accessible to me despite written communication from FNB that all of my {$76000.00} deposit would be released from all purported holds no later than XX/XX/scrub>XXXX XXXX XXXX

Company response to consumer: Closed with explanation