Consumer complaint received 2017-11-10 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: WA

Complaint narrative:
Will let 's see I called navient and apparently there private loans and there federal loans do n't communicate and this is how I know this will my credit score tanked and when my wife calls them cause I 'm working during the week they say everything cool so we have not called in months because we thought everything was good. Now I got one phone call stating from a fellow saying that basically it 's not up to him anymore and he has been trying to get ahold of me for weeks ( not ) I have a bunch of robotic calls that take up my phone but no messages ( at all ) except that one. And now I get a message from another fellow saying today is my deadline or consequences basically are going to next level and he has been trying to get ahold of me for months. Same result only robot calls ( which I thought were illegal but what do I know ) Now like I stated before we called make payment set up and this is what I get a run around. 
Like I stated in a complaint before on navient I have payed more than enough on this bill and also payed XXXX to make this bill current and they still messed me up. 
Now before I payed the XXXX I did n't have ( and now behind a month still in rent yes still behind Because late fees as will ) I tried to give them the XXXX XXXX to get ride of the loan but again promisary note thrown into my face again. 
And when I get email which the last one was when I payed the XXXX 6 months ago nowhen they say hey you qualify for these loans options and when I can they tell me I do n't qualify for anything ( themails reason why I quite calling ) another false promise. 

Will it looks like I 'm filling for bankruptcy thanks navient ( instead of collecting from me you should collect from XXXX XXXX XXXX ) I have lots of bills and I 'm the only one making ok money keeping a house of 5 from going into the streets And my even  have another suit for XXXX XXXX XXXX and to pay my medical bills for such ( yep almost XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX days and now look another huge bill let 's see can I pay it nope I ca n't because you want money I do n't have ) Oh I forgot I got a promisary note that I was tricked into signing like when I only had one big federal loans but XXXX XXXX said you guys accept loans easier if they were broken into smaller lumps as will as work with me. 
Will I know navient is having trouble with there lawsuit right now but it looks like bankruptcy might have to be another one I 'm to tired of dealing with company that is going after the wrong person and I know you did n't read the last complaint is sent to you through cfpb and the bbb because if you did the smart money would have been you going after XXXX XXXX XXXX and getting your money because they still have slush found for this. 
And anyway is n't your money private and federal insured so you already got paid your just looking for gravey I 'm in the wrong business so I can get people to make loans have them insured even if people failed to pay back loans i still get paid from the insurance on the loan. 
Thanks for reading this or not because I know what the answer is going to be. 

WILL YOU SIGNED THE PROMISARY NOTE. 
and that 's all I 'll get And then my reply will be Look they are still throwing a promisary note in my face Have a good day XXXX XXXX XXXX

Company response to consumer: Closed with explanation