Consumer complaint received 2025-11-14 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: HI

Complaint narrative:
The money was placed by the XXXX XXXXXXXX XXXX into an account at the Truist Bank. The money was supposed to be deposited in an account for XXXX XXXX, a solar company based in Hawaii. Instead, the money was wired to the Truist Bank in Virginia to an unknown account that was certainly not set up by XXXX XXXX XXXXXXXX in Hawaii. 

Below are the details i provided the FTC : Consumer Report To The FTC FTC Report Number XXXX The FTC can not resolve individual complaints, but we can provide information about next steps to take. We share your report with local, state, federal, and foreign law enforcement partners. Your report might be used to investigate cases in a legal proceeding. Please read our Privacy Policy to learn how we protect your personal information, and when we share it outside the FTC. 

About you Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX : XXXX Phone : XXXX City : XXXX XXXX XXXX XXXX Hawaii Zip Code : XXXX -- XXXX Country : USA What happened I provided a XXXX deposit to a legitimate company in Hawaii called XXXXXXXX XXXX XXXXXXXX to install solar panels. The company asked for the next payment via ACH, but they used the wrong number so they sent me a request to wire the money for the next payment of XXXX from my XXXX XXXXXXXX XXXX commercial account to them. That email was intercepted and instead i received an email from a Hacker with different banking information. The email appeared to come from the same company, so I went ahead and asked XXXXXXXX XXXX in the email to send this information to my bank, the XXXX XXXXXXXX XXXX by fax to send them the money. The hackers then sent the false information to the XXXX XXXX XXXX. I called the bank on the next banking day ( the email was sent on Friday, and then i followed up after a Monday holiday on Tuesday morning ), and the XXXX XXXXXXXX XXXX wiring department said they were sending the money to XXXXXXXX XXXX XXXX specifically and did not need any confirmation or anything else from me ( no verbal confirmation or anything ). I was not aware of this at the time, but XXXXXXXX XXXX XXXX also deals with the same bank as i do, XXXX XXXXXXXX XXXX, and so if there was any involvement from XXXX or XXXX XXXX  this would not have happened, as it makes no sense to wire money from my XXXX account to their XXXX  account when we are the same bank. XXXXXXXX XXXX had my banking information but I did not have theirs, so i did not know this at the time. The fraudsters engaged XXXXXXXX XXXX in multiple emails and XXXXXXXX XXXX did not let me know that they did not receive the money i wired until XX/XX/XXXX. On that date i met with a police officer in Hawaii and filed a report. 

How it started Date fraud began : Amount I was asked for : Amount I Paid : XX/XX/year> {$82000.00} Payment Used : How I was contacted : Bank Wire Transfer or Payment Email Details about the company, business, or individual Company/Person Name : XXXX XXXX XXXXXXXX Address Line 1 : Address Line 2 : City : State : Zip Code : Country : USA Email XXXX : XXXX Phone : Website : Name of Person You Dealt With : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation