Consumer complaint received 2026-04-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Issue : Incorrect account information, overdraft fees caused by delayed or missing transaction visibility, loan servicing errors, autopay errors, and inaccurate credit reporting. Complaint : I am filing this complaint against Wells Fargo because their account system repeatedly fails to show accurate, real-time transaction information, which has caused overdraft fees, confusion about balances, and negative credit reporting. This has been an ongoing issue for years, and I have screenshots documenting many of these incidents. Overdraft Fees Caused by Missing or Delayed Transactions On multiple occasions, XXXX XXXX system has not shown pending or completed transactions in a timely manner. For example : I made several payments to vendors after checking my account balance, and those payments initially showed as processed. Later, I noticed those payments disappeared from my account history. When I contacted Wells Fargo, I was told that a payment of {$100.00} had posted to my account, and that payment was applied before the others. However, this {$100.00} transaction did not appear in my mobile app at the time I made my other payments. Because the transaction was not visible, my subsequent payments triggered overdraft protection fees on each individual transaction. This type of delayed or missing transaction visibility happens frequently. Their system often does not update until the next day, which makes it impossible to rely on the displayed balance. I have repeatedly checked my account throughout the day and taken screenshots showing missing transactions that later appeared without notice. Additionally, Wells Fargo advertises a grace period before overdraft fees are charged. However, their definition of one day appears to occur during overnight hours when customers are asleep, making it unrealistic to correct the balance before fees are applied. Refunds Applied Without Visibility Recently, I received a refund from a merchant that did not appear in my account history. I contacted the merchant, and they confirmed the refund was issued. I then contacted Wells Fargo, and they confirmed the refund had been received. However, the refund was not visible in my account because Wells Fargo applied it directly to cover overdraft balances without showing it clearly in my transaction list. This makes it extremely difficult to track funds and understand account activity. Loan Servicing and Late Fee Issues I previously had a loan with Wells Fargo with an approximate remaining balance of {$900.00}. I contacted Wells Fargo because they reported me as late. I explained that I had paid the previous month and planned to make the next payment on the XXXX when I received my paycheck. During that call, I was told I owed approximately {$600.00}, even though my monthly payment was around {$380.00}. I was told this difference consisted of late fees, but the representative was unable to clearly explain the charges. I paid what was owed in XXXX. However, later I discovered that my account had been reported twice to the credit bureaus for non-payment in XXXX and XXXX, even though the account was closed. The representative I dealt with was unhelpful and dismissive. Credit Card Hardship and Autopay Failures I also have a Wells Fargo credit card and requested hardship assistance. I was told I could receive reduced payments and interest, and that my monthly payment would be {$100.00}. I enrolled online and selected autopay so I would not miss payments. Later, I discovered my account had been reported late. When I contacted Wells Fargo, I was told autopay had never been scheduled, even though I selected it. I then manually made payments and requested autopay again. While reviewing my account later, I noticed my balance had increased from approximately {$6500.00} to {$6800.00}, even though payments had been made. The autopay still did not process, and Wells Fargo did not contact me about missed payments. The only calls I received were from scam numbers that Wells Fargo employees told me were fraudulent. Despite these ongoing errors, Wells Fargo has continued reporting late payments to credit bureaus. Pattern of Ongoing System Issues This is not an isolated incident. I previously filed a complaint with the Better Business Bureau regarding the Wells Fargo mobile app and its failure to display accurate information. These system failures have caused : Overdraft protection fees Missed payment reporting Confusion about balances Incorrect credit reporting Significant financial stress

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation