Consumer complaint received 2025-02-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IN

Complaint narrative:
Fifth Third Bank Customer Service Department Fifth Third XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Date : XX/XX/XXXX Re : Request for Correction and Remediation of Overdraft Charges and Bounced Check Due to Identity Theft and Fraud Dear Sir/Madam, I am writing to formally address a situation involving a bounced check and potential overdraft charges that have been applied to my account. These charges, which I understand are in the amount of [ insert overdraft amount ], were incurred during a period when my personal information was being misused due to identity theft and fraud. The fraudulent activity, which I have been working to resolve since XX/XX/XXXX, has caused significant financial hardship, including unauthorized transactions, accounts opened in my name, and misuse of my funds. 

At the time these charges were incurred, I was not aware that my identity had been compromised, and I was actively working to address the fraudulent activity. Due to the unauthorized access to my accounts, I did not have full visibility over the status of my funds, resulting in the bounced check and overdraft charges. 

I request that Fifth Third Bank review my case under the circumstances of identity theft and fraud. Specifically, I ask that the following actions be taken : 1. Immediate Correction of Overdraft Charges and Bounced Check Fees : I request that all overdraft charges and bounced check fees be removed from my account as they were incurred under circumstances where I was a victim of fraud. I was unable to prevent or manage the situation due to the identity theft I was facing at the time.

2. Investigation into Fraudulent Transactions : I ask that Fifth Third Bank initiate a full investigation into the fraudulent transactions that led to this situation. I have been working with the Gary Police Department, the Federal Trade Commission ( FTC ), and other relevant authorities to resolve the fraud, and I am happy to provide any documentation required to verify my claims. 
3. Refund of Fees and Restoration of Funds : I request that any funds lost due to these overdraft charges be refunded to my account as part of the remediation process. Since these fees were caused by fraudulent activity, I believe it is only fair that they be reversed and my account balance be restored.

4. Credit Report Update : As part of this process, I also ask that Fifth Third Bank cooperate with me to correct my credit report, ensuring that these charges and the circumstances surrounding them are reflected accurately. It is important that my credit standing is protected, as these fraudulent activities were beyond my control. 
5. Provision of Fraud Protection Measures : In addition to the requested actions above, I ask that Fifth Third Bank assist me in implementing fraud protection measures such as placing a fraud alert on my account and offering tools to prevent further unauthorized activity.

6. Remediation of Additional Financial Impact : I respectfully request that Fifth Third Bank consider providing remediation for the additional financial impact and stress caused by these charges, including compensation for the hardship this situation has caused. As a victim of identity theft, I have faced significant emotional and financial distress, and your support in remedying this situation is crucial. 
7. Clear Communication and Resolution Timeline : I kindly request that Fifth Third Bank provide a clear timeline for resolving this matter, as well as regular communication about the steps being taken. It is imperative that this situation is addressed promptly and thoroughly. 

Please understand that this issue is not a reflection of my financial responsibility but rather the result of circumstances beyond my control. I have been actively working to resolve my identity theft and fraud case, and I ask that Fifth Third Bank take the necessary steps to correct this error and provide restitution for the damages caused by these fraudulent activities. 

I can be reached directly at XXXX or via email at XXXX. Please do not use any alternate contact information, as it may be linked to fraudulent activities. 

Thank you for your attention to this matter. I trust that Fifth Third Bank will take swift action to correct these errors, and I look forward to receiving confirmation of the resolution. 

Sincerely, XXXX XXXX XXXX Phone : XXXX Email : XXXX SSN : Last XXXX digits XXXX

Company response to consumer: Closed with explanation