Consumer complaint received 2024-09-23 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I am writing to formally file a complaint regarding non receipt of debt validation from collection law firm XXXX XXXX XXXX. 

Details of the Complaint : Date of Incident : Begin on XX/XX/XXXX Company Involved : XXXX XXXX XXXX on behalf of Citibank , N.A . 
Account Number Listed : XXXX Description of the Issue : On XX/XX/XXXX in the evening I was served with court paperwork that I was being sued for a debt that I have no knowledge of. I reached out to this law office the morning of XX/XX/XXXX and requested validation of this debt, I wanted them to provide some kind of information that I have signed or a copy of my drivers licence really anything that would verify this debt is mine. On XX/XX/XXXX I received a package containing XXXX pages of nothing more than billing statements dated between XX/XX/XXXX and XX/XX/XXXX. Nothing but billing statements provided. There is no signature, no credit card agreement, nor anything that list my name other than billing statements. Again I have no knowledge of this credit card. I reached back out to XXXX XXXX on XX/XX/XXXX and informed them what they sent does not prove anything more than the debt exist but not who owes this. I told them what they provided was verification of the debt, I do not doubt the debts existence I doubt this is my debt and reinformed them that on XX/XX/XXXX that I had requested validation of this debt. I called again today XX/XX/XXXX to check the status of this request and was told everything is on hold and nothing further has been sent out. I would like this taken care of as I have diligently tried my best to help this law firm. This is not my debt and they are either unwilling or unable to provide anything that validates this debt as mine. I have provided adequate time and would respectfully request debt collection practices cease and this account be removed my credit report with all XXXX major credit bureaus. 

Despite my attempts to resolve this matter directly with both XXXX XXXX and Citibank , N.A . the collection efforts continue. When I contact Citibank directly they do not have any information for me in any of their systems. When I contact XXXX XXXX, XXXX I do not get any correct information directly related to me. They have listed XXXX XXXX XXXX, that is not me, my name is XXXX XXXX XXXX XXXX and anything bank or credit card would have that XXXX listed. XXXX XXXX also does not have correct contact information in their systems further telling me this is not my debt. 
I believe this situation falls under the jurisdiction of the Consumer Financial Protection Bureau and request your assistance in resolving this issue. 

Thank you for your attention to this matter. I look forward to your prompt response. If further information is needed please do not hesitate to contact me I will be happy to provide what I have available. 

Sincerely, XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief