Consumer complaint received 2024-03-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: PENTAGON FEDERAL CREDIT UNION
State: TX

Complaint narrative:
To whom it concerns, First and foremost Pentagon Federal Credit Union has had my XXXX Disabled for the past 3 Month 's, I have called several times, and am always directed back to XXXX for further assistance, While XXXX tell 's me they can not help me. Secondly I finally got XXXX ( XXXX XXXX  ) To Remove the restriction on my XXXX  profile. Once they removed the restriction. Penfed Revoked my account and told me I am not eligible for XXXX. Upon Calling back, I was told now my " Membership '' Was under review. I was also instructed to send in a paper hand written and request the restriction be removed from my membership. Which I DID. PenFed denied that request, and didn't explain why. Today XX/XX/2024, I received a Letter from PenFed Advising they are revoking my Debit Card. I do not have any branches near me, and In the letter it states that Section 4 States IF I cause PenFED A LOSS in anyway, and or If I cause Harm to Penfed or it's subsidiaries. First and foremost, I have NEVER caused PenFed a Loss. I have not caused PenFed any damages and I have not caused any monetary issues for PenFed or attempted to cause such. There is a Lady that is at XXXX and she called my phone and told me If my card had been stolen I need to call the police which I advised her I already did and she yelled on the phone telling me they will put my account under review. Essentially, XXXX reported back to PenFed a Lie and told them I caused them some Loss, without any proof of evidence of such. My card was stolen and charges occurred, however I did not cause PENFED A Loss. I believe this lady is targeting me specifically as a Racial Discriminatory attack. For One, PenFed Restricted my XXXX in the beginning based on what information XXXX was sent from XXXX XXXX  which was a lie, and I have proof I did not open those XXXX account 's Which I advised PENFED. Secondly, After XXXX finally remove the restrictions PENFED REVOKES MY DEBIT CARD. Citing a Paragraph stating I caused PenFED A LOSS or HARM. I never have caused PenFed a Loss. It's not my fault my card was pickpocketed with my wallet, and you can not state XXXX slurs on the phone with a customer. Your representative did so from XXXX, and shes the one who told PenFed to revoke my card. I can not access my funds any other way with PenFed without XXXX or a Debit Card. I do not have any branches near. PenFed Owe 's me monetary relief for lying about me and stating I caused them a Monetary Loss, which is a lie. I have never caused a Loss to any bank. Especially not to PenFed. I have been an active member for over 6 Years and never have I caused a loss. That Statement in its entirety is profiling and without factual evidence is FALSE. PenFed needs to stop lying about consumers when they aren't even doing what is being stated against them. After they " Reviewed '' My Membership. I want this taken care of, XXXX XXXX should be restored and My Debit Card replaced now that PenFed Revoked it for something that isn't true.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation