Consumer complaint received 2024-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX XXXXFederal Trade Commission** Consumer Response XXXX XXXX XXXX XXXX XXXX XXXX  XXXX DC XXXX XXXXSubject : ** Formal Complaint Regarding Experians Noncompliance with the Fair Credit Reporting Act ( 15 U.S.C. 1681c ) Dear CFPB Team and FTC, I am submitting a formal complaint regarding Experians failure to comply with the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681c, in handling two disputed accounts on my credit report. Despite providing sufficient documentation, including my contract with XXXX XXXX and the negotiated settlement details, XXXX has failed to accurately report or remove these accounts. XXXX and XXXX have resolved the matter appropriately, but XXXX has not. 

The details of the accounts and relevant issues are as follows : XXXX. XXXX XXXXXXXX XXXX  XXXX XXXX ( Account XXXX. ending in XXXX ) ** - This account was negotiated and settled through XXXX XXXX. Documentation of the settlement, the payment made in full, and the XXXX XXXX contract was provided to XXXX. 
- Despite this, the account continues to appear as a negative charge-off rather than reflecting its accurate status as paid in full. 
- Experians refusal to update this information violates FCRA guidelines and misrepresents my financial responsibility. 

2. **Synchrony BankXXXX XXXX XXXX Account XXXX. ending in XXXX ) ** - This account is currently in negotiation with XXXX XXXX and Synchrony Bank. Documentation of the ongoing negotiation and the XXXX XXXX contract was also submitted to XXXX. 
- Per my request under FCRA Rule 605 ( a ) and ( b ), this item should be removed until a resolution is reached. Yet, XXXX continues to reflect it as negative, further damaging my credit profile. 

**Experians Handling of the Disputes** XXXX has responded to my disputes with a generic explanation, stating that they rely on the furnishers information. However, it is their obligation under the FCRA to independently verify and correct inaccuracies. Their persistent refusal to amend these accounts is both unlawful and inequitable, especially since XXXX and XXXX have resolved the same disputes in my favor. 

**Violation of FCRA Provisions** Under 15 U.S.C. 1681c ( a ), consumer reporting agencies must report accurate information and are prohibited from including obsolete or incorrect data. The continued inaccurate reporting of these accounts constitutes a breach of federal law. 



I have already submitted supporting documentation, including : - Proof of settlement for the XXXXXXXX XXXX XXXX XXXXXXXX XXXX. 
- Correspondence with XXXX XXXX and the involved creditors regarding the disputes. 
- My contract with XXXX XXXX for both accounts, detailing the settlement and negotiation agreements. 

I request that both the CFPB and the FTC take immediate action to address these violations. Additionally, I will continue to monitor the resolution process and pursue further legal remedies if necessary. 

Thank you for your attention to this matter. I trust in your ability to protect consumer rights and enforce fair credit reporting practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation