Consumer complaint received 2026-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
XX/XX/XXXX there was a debit to our business account for an annual pass for XXXX XXXX XXXX that we attempted to cancel last year in XXXX. Since then we did not feel concerned because not only do we call and cancel we also received new card with updated expiration. We called immediately upon finding that they tried to debit the old expired card and later were able to do so on new cards. We were refered to Wells Fargo fraud dept. they canceled the business card and said they were issuing another card. They did not. We called Thursday XX/XX/XXXX after original card did not work. Talked to local branch and was told we could go online or into branch to order replacement. Called back to corporate number to replace and verify it was from XX/XX/XXXX debit. It was and they informed us, because it was a business debit card we had to go into office. I went into local brace and as I was inline Was contacted by XXXX XXXX and was able to cancel and get a refund issued with 2-6 weeks. Talked with both and cashier and customer service rep. I explained my frustrations and situation. She assured me and took my old business card that she could handle it. I asked about expedited replacement and said they could only do regular replacement, also that a business card was not ordered yet in replacement. They gave me a printout and email of there interaction. Later that day I attempted to use my personal debit card and it was declined. I called their customer service. I had communication problems with my first representative and asked to speak with a supervisor. Talking to XXXX a supervisor I found out the canceled my personal debit card. He tried everything he could and I stated someone from higher up would be contacting me that day in regards. I was in assured. I called back. Got whole of another person and asked to speak with a supervisor. Talked with XXXX who explained that a new card was issued but could not expedite it. She did offer that my new card should show up in my digital wallet and could be used with tap to pay. I was very concerned that my accounts could be changed without my authorization. I filled out an online survey with Wells Fargo, as well as scheduled a meeting with the local Branch manger. I was greeted by another customer service rep. I had talked to on the phone. I was also greeted by the customer rep. That I saw on Saturday and said I was not happy and meeting with the manger over what had happened. I sat with the manager XXXX XXXX. He said he had seen the survey and was going to reach out but had not had the opportunity. I explained in detail the situation and frustration caused. He apologized and pulled up the account to find my business card was still not ordered and did so whip I was there. I again asked about expidition of replacement. I received a follow up call and a generic email stating they where closing my complaint..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief