Consumer complaint received 2025-04-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: OK

Complaint narrative:
XXXX XXXX XXXX XX/XX/XXXX Three of our family members credit cards had fraudulent activity after being at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SURVEILLANCE CAMERAS EVERYWHERE! 

* * Credit Card Terminal at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We received receipts when told our card was declined. All of them say XXXX XXXX XXXX with the sane ID Merchant number. XXXX XXXX XXXX was contacted and via email they claim to not be affiliated with their resort however they promote the casino by offering rides to it on a golf cart in front of the check-in area and give out coupons for {$20.00} free play. 

Note that ALL transactions are run back to back time wise. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Declined/FRAUD I AM INCLUDING DOCUMENTS FROM XXXX XXXX SHOWING CHARGES TO BE FOUND FRAUDULENT! 

XXXX XXXX XXXX XXXX XXXX DETERMINED TO BE FRAUD AS OF XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX ALL FRAUD!! DOCUMENT INCLUDED! 
* We did not know of these until the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX called me asking for a new method of payment. I called my bank and the lady emailed me my statement and issued me a new card. These did not show on my online account that I can routinely look at. I have the account print out she emailed me. The document the bank provided shows the merchant tried to cash advance this card. 
Again I HAVE DOCUMENTS FROM THE BANK THAT THE CARD WAS ISSUED ON THAT SHOWS CHARGES TO BE FRAUDULENT. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXCHASE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the CHASE card was run in between the XXXX XXXX charges by looking at the time stamps. 


Reminder, this was a 5 day all inclusive beach vacation for 5 adults. No one owns property there or wants to. 

Now, this merchant is trying to falsify transactions to say we bought a XXXXXXXX XXXX  of gift vouchers and used them Im assuming immediately. The time stamps alone on the receipts prove its impossible, not to mention they amount to almost XXXX in US DOLLARS! 
Items THE FRAUDULENT BUSINESS CLAIMS PURCHASED XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
The amounts charged on every card are almost all the same. 
On MY ONE card alone, this merchants rebuttal is 45 gift vouchers! Who is waiting on 45 gift vouchers to spend right then?? It doesnt make sense! Someone has to actually look at what is going on. Its a method the merchant is using to scam tourists and launder money. Not one of us went into any stores shopping for any of this or the address on the receipts. This must be why the XXXX XXXX claims not to be affiliated. 
These gift vouchers do not have an address or phone number. Nothing! Absolutely sickening that this has went on so long between phone calls and emails. 

I called immediately upon returning home to report what was showing up on my account. Chase told me it was taken care of, 2 months later they slapped the charges on my account. I have went to the local branch and was even told by an employee they investigated to a bare minimum. 

I spoke XXXX today XXXX 

Its time consuming and ridiculous amount of time to keep repeating the same thing and not getter mg anywhere due to their lack of due diligence to investigate to the fullest. 
This 5 day vacation was given to myself, brother as a XXXX XXXX 
She, her husband and my fianc went. All adults over XXXX XXXX XXXX!

Company response to consumer: Closed with explanation