Consumer complaint received 2025-09-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: Exeter Finance, LLC.
State: IL

Complaint narrative:
Approximately XX/XX/XXXX, XXXX XXXX, XXXX. received a XXXX  XXXX XXXX  XXXX for a XXXX XXXX XXXXXXXX dealership located at XXXX XXXX XXXX, XXXX, IL XXXX. The customer/XXXX  never had any prior agreements or contractual talks with Exeter XXXX XXXX XXXX XXXX XXXX brought out a XXXX XXXX XXXX. He stated that this car had prior approval by XXXX XXXX XXXX. However, this was not true! 

As collateral, XXXX  XXXX, XXXX, gave XXXX XXXX XXXX proof of my XXXX insurance ; my down payment for {$500.00} due to a supposedly pre-approval by XXXX XXXX XXXX XXXX. XXXX XXXX XXXX 's false advertising tactics included unable to give me a copy of the contract they of retrieving the vehicles ; as well as, on the day of the {$500.00} car payment via XXXX  XXXX XXXX, not Exeter XXXX. 

XXXX XXXX, XXXX. complained to the onsite XXXX that the financing was too high according to pre-approval for [ XXXX to XXXX percent ] financing due to a previous history of paying off car notes and cars. XXXX XXXX asked the staff at XXXX XXXX  XXXX how did my XXXX  XXXX XXXX  end up at Exeter XXXX, this is not what I signed earlier in the week. After, my initial and on-going complaint the XXXX XXXX  XXXX XXXX ; and XXXX XXXX XXXX XXXX that the car loan was already funded, I still didn't have all of the retail car contract and/or paper work signed, I received on the lease/car signing with car payments for {$420.00} upto {$600.00}. 

XXXX XXXX, XXXX. reached to Exeter XXXX and informed that this contract was made on false adverstisment, marketing and XXXX and XXXX tactics by XXXX XXXX  XXXX XXXX ; and that my pre-approval and/or prior approval was by way of XXXX XXXX XXXX XXXX-not Exeter XXXX. 

After further investiagations and detail research, the vehicle has been a serious car accidents, rust sports, after driving the car for more than XXXX day, XXXX tires needed to be replaced ; and the car had a scent for XXXX XXXX XXXX XXXX  which is a misdemeanor in XXXX, IL ; and a minor XXXX  in other states. XXXX XXXX had to detail the entire vehicle Approximately XX/XX/XXXX, XXXX XXXX, XXXX. received a XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX dealership located at XXXX XXXX XXXX, XXXX, IL XXXX. The customer/XXXX  never had any prior agreements or contractual talks with Exeter XXXX XXXX XXXX XXXX XXXX brought out a XXXX XXXX XXXX. He stated that this car had a prior approval by XXXX XXXX XXXX. However, this was not true! 

As collateral, Mr XXXX, XXXX, gave XXXX XXXX XXXX proof of my XXXX insurance ; my down payment for {$500.00} was due to a supposedly pre-approved by XXXX XXXX XXXX XXXX. XXXX XXXX XXXX 's false advertising tactics included being unable to give me a copy of the contract they of retrieving the vehicles ; as well as, on the day of the {$500.00} car payment via XXXX XXXX XXXX, not Exeter XXXX. 

XXXX XXXX, XXXX, complained to the onsite XXXX that the financing was too high, according to pre-approval for [ XXXX to XXXX percent ] financing due to a previous history of paying off car notes and cars. XXXX XXXX asked the staff at XXXX On XXXX how did my XXXX XXXX XXXX  ended up at Exeter XXXX, which is not what I signed earlier in the week. After my initial and ongoing complaint, the XXXX XXXX XXXX staff, and XXXX XXXX, stated that the car loan was already funded, I still didn't have all the retail car contract and/or paperwork signed. I received on a lease/car signing with car payments for {$420.00} up to {$600.00}. 

XXXX XXXX, XXXX. reached to Exeter XXXX and informed that this contract was made on false advertisement, marketing, and switch and bait tactics by XXXXXXXX XXXX XXXXXXXX XXXX ; and that my pre-approval and/or prior approval was by way of XXXX  XXXX XXXX XXXX XXXX not Exeter XXXX XXXX 

After further investigation and detailed research, the vehicle has been in serious car accidents, had rust spots, and after driving the car for more than XXXX day, XXXX tires needed to be replaced ; and the car had a scent for XXXX XXXX residue, which is a misdemeanor in XXXX, IL, and a minor XXXX  in other states. XXXX XXXX had to detail the entire vehicle at XXXX XXXX XXXX XXXX. 

XXXX XXXX. XXXX XXXX respectfully requests that the CFPB ask, and/or mandate by federal statute or ruling to that Exeter XXXX XXXX XXXX, cancel or make whole. XXXX XXXX XXXX XXXX by way of CFPB 's [ and FTC ] vast consumer protection federal laws, such as XXXX. The CFPB enforces the XXXX XXXX XXXX XXXX XXXX  of the Dodd-Frank Act ), which prohibits unfair, deceptive, or abusive acts or practices ( XXXX  ), including bait-and-switch and predatory lending that often target XXXX  and XXXX. 

XXXX. XXXX XXXX XXXX XXXX  ( XXXX ) provides key protections, limiting interest rates and banning abusive lending practices for XXXX XXXX XXXX, XXXX, and their families Here are some disturbing facts about this vehicle under its VIN : It has XXXX history records with ACCIDENTS per XXXX, its TRUE VALUE IS {$16000.00} per XXXX ; and the XXXX XXXX XXXX is {$17000.00} with no discrepancies reported, with discrepancies, the vehicle drops by thousands. Yet, Exeter XXXX has a TOTAL SALE PRICE OF {$59000.00}, which is XXXX times the value of the car. The amount financed is {$28000.00}, which is over {$10000.00} for its current value with XXXX miles of usage on the day of the signing and/or sale. 

REMOVE, SUSPEND EXETER XXXX XXXX ABILITY TO FINANCE CARS ; AND/OR XXXXXXXX XXXX XXXXXXXX FOR FALSE ADVERTISEMENT AS A XXXX XXXX  PRE-APPROVAL CAR PROVIDER. 

XXXX XXXX would ask CFPB for assistance, guidance, and to investigate and mandate Exeter XXXX and/or XXXXXXXX XXXX XXXXXXXX to modify the contract to {$16000.00}, its market value, and/or cancel the contract with XXXX XXXX, XXXX XXXX XXXX addition XXXX XXXX reward XXXX XXXX kindly for FEDERAL VIOLATIONS XXXX FEDERAL for " SWITCH AND BAIT false advertisements, falsifying that they are a reputable company, such as [ XXXX XXXX XXXX XXXX  ] in which Exeter XXXX  could be a XXXX and fair firm ; but my retail contracts stipulations do not validate this. 

Parties Involved Are : XXXXXXXX XXXX  XXXX, XXXX XXXX XXXX XXXX, XXXX, IL XXXX Ph : XXXX [ XXXX XXXX, Car Salesman ] Exeter XXXX : XXXX XXXXXXXX XXXX, Tx XXXX ; Customer Svc : XXXX, XXXX, and website [ XXXX ] ; not affiliated with XXXX XXXX XXXX XXXX  but falsely advertises as a partner with XXXX XXXX XXXX XXXX 

My Info : XXXX XXXX XXXX ; Last XXXX : XXXX ; Phone : XXXX

Company response to consumer: Closed with explanation