Consumer complaint received 2015-07-19 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Residential Credit Solutions, Inc.
State: MA

Complaint narrative:
To Whom This May Concern, This is just a brief summary of my mortgage loan modification experience. 

I started with a mortgage loan that was originated through XXXX XXXX XXXX. My loan then got transferred to XXXX XXXX XXXX. Back XX/XX/XXXX I became XXXX and eventually lost the XXXX I had for over eight years. I had fallen behind on my payments and worked diligently on having the home loan modified. After being pre-qualified over the phone for a modification, and sending them all the documentation to back it up, I was assured I had a modification that would reduce my balance and payments. 
That was a nightmare to say the least. I would send them all the necessary documents needed and every time I thought I was all set I would have to start the process all over again due to one problem or another, such as the documents being out dated because they dragged their feet. This process went on for years. I kept sending them what they requested only to get the same results. Finally one day I received a phone call informing me that I was approved credit and income wise, however they would need to have the home appraised to finalize the loan. After them paying to have the house appraised they informed me that the value came in too low. I did not agree with the appraiser and asked if I could pay to have another one done by an independent appraisal co. They told me to check XXXX, and that if it was within range they would accept it. I checked and it was within range. 
I was informed, around this time, that the loan was being sold off to another servicer, which I was assured would accept their approval alleviating the need to start all over. I was notified that the new servicer was Residential Credit Solutions, and the only way they would accept my approval is if XXXX would send them something in writing. All the documentation was to be transferred to Residential Credit Solutions with XXXX 's approval of my modification ... I tried repeatedly to get in touch with XXXX, however no one at there would respond back to me. So I started the process all over again only to find out that they had different guidelines and at this point the balance owed on the property was going up and I could not qualify for a modification. I also attempted, non-stop, to find out where all the money went ( from our government and through lawsuits against XXXX ) to help homeowners with a principal reduction as this would be the only way I could qualify for any type of modification. After doing research, apparently this money, which I found through government agencies, went to non-profit organizations to assist homeowners, but still have n't seen where it actually went to homeowners direct. 
I have been so disillusioned over these years, to think I tried everything in my power to have my home modified only to be lied to by the bank itself. Then, I was forced to file bankruptcy XX/XX/XXXX to stop the foreclosure by my attorney. The incompetence of the promises of XXXX XXXX XXXX has been such a stressful, drawnout process for what? 
I 'm reaching out to make one last effort to save my home. 
Are there any other options that I have not exhausted? 
Your attention to this matter would be greatly appreciated. 
Thanks in advance, Worn out HomeownerXXXX XXXX XXXX.

Company response to consumer: Closed with explanation