Consumer complaint received 2025-09-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: Paypal Holdings, Inc
State: VA

Complaint narrative:
today XXXX  XX/XX/year>... I was to receive some money from another human being that I only met once {$7.00} not a biggie. She asked me for my PayPal. I gave her my name XXXX XXXX. She then sent me a message stating which one I said there is only one!! So I logged into my PayPal account thru Paypal app to see what was happening and I tried to add my other email ( XXXX THE SAME email that this CFPB account IS UNDER proof that I was being truthful to the paypal representative. She wanted me to send her an email. I researched that on XXXX and I attached what XXXX said you can not email PayPal so I hope it was a real paypal person. I was speaking to look at the phone number for paypal that I was speaking to thank you and confirm this was a true person because it's XXXX that's the problem!! ) I told her to send me an email to both of my emails and she could confirm it because I wasn't going to send you a release authorization unless I saw the account information. ) to my account. I have XXXX or XXXX cards and a XXXXXXXX XXXX account with paypal, and when I sign in on my mobile app with PayPalall of my cards come up through my paypal mobile app that's it but it's under XXXX XXXX XXXX XXXX. I search paypal under my name and they were XXXX names ones all uppercase the one that's not on my account and then the one that I have under XXXX XXXX XXXX XXXX I tried to add my XXXX and paypal screen came up saying it was linked to another person so then I wanted to test it out and see if it was just a glitch so I sent {$.00} to this other XXXX XXXX listed under paypal and the {$.00} went through. I got an email that I sent {$.00} and then it says you've received {$.00} on my XXXX XXXX XXXX XXXX account but it's not there. I can't get my {$.00} it doesn't it doesn't work because paypal put my other email on another account. I don't know how that happened. I don't set up accounts with paypal. They do all that and I had a suspicious activity about a week and a half ago with paypal and their investigating so anyways I asked the representative to add my other email XXXX XXXX XXXX to my PayPal account, she said she could not do it and that she would not give me a time limit on when it could be done. I said that's unacceptable so I went through my life journey of having identity theft, and someone stealing {$1.00} XXXX from me at age XXXX and I was forced to live in a car. She said we'll just send me a release that I can do that. I said I want to see the account and I want to see the application it's still open. I want to see if there's a balance on it and why are you holding that doesn't come up anywhere and I'm not giving paypal any release until you show me a copy of the second other account that you state you have of mine under an email another email. I don't have it. XXXX said she couldn't get it done. I said well I was gon na complain to the CFPB and put it on my record with paypal I asked for a supervisor or a manager. XXXX said they're all busy. I said we'll put a note into them and tell him to call me. She said she would well it's been XXXX hours later. No call. it's about XXXX o'clock at night anyways this is of urgent matter. I don't mess around with this kind of stuff and I'm gon na report this to the inspector General of wherever paypal has their license to do business in the XXXX because all of the representative for paypal said that this has happened to many many people and they don't know how to fix it. I told Her that is not gon na happen with me. I'm a XXXX  citizen and it's happened to me. Poor other people can't get their monies anyways you refuse to give me a copy of the other account she said and I asked her the balance she couldn't tell me I said well how can you ask me for a release? I said send me an email so I know it's paypal and then another thing as I brought up when now you call PayPal it says it's powered by XXXX  that's the problem. Also on my phone call log on XXXX Paypal call doesn't show the XXXX hours i was on the phone with supposedly Paypal ... it shows contact but no phone call time.. unacceptable!!

Company response to consumer: Closed with non-monetary relief