Consumer complaint received 2025-01-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: Google Compare Credit Cards Inc.
State: IL

Complaint narrative:
My Name is XXXX XXXX XXXX I am a XXXX XXXX XXXX Women WITH A INTERLECTUAL AND SLIGHT XXXX XXXX XXXXXXXX, THATS TRYING TO START A LITTLE ONLINE T SHIRT CAP BAG AND HAND-CRAFTED VASE, I AM A Customer of Google, in XXXX of XXXX, I Started me an LLC for an Online XXXX  Business From Home, The NAme, XXXXXXXX XXXX XXXXXXXX XXXX XXXX I am very new to Business. I have NOT Made No Moneys from this Newly LLC None so Far I Live Off MY Disabilty, that I recieve On the XXXX of every Month except special Holidays, I Started me a Google XXXX  and a XXXX Name ACCOUNTS for my little Business, I thought Google would be a Great Choice since I like most of there Services, I didn't no I was going run in to any problems. I desided to Sign Up for there Google XXXX and a Domain Name in XXXX of XXXX, the Online Process, I was to pay a Monthly Fee of XXXX a Month and a XXXX Annual Fee for XXXX and that is what I thought. I was Agreeing to so I made a Payment on my Account the monthly google XXXX  for XXXX and a Payment for XXXX for the Annual Domain Name this was paid in XX/XX/XXXX, a Total of XXXX I have Documents Here, so I already paid them for my Annual XXXX fee in XX/XX/XXXX, then in XX/XX/XXXX they tried to charge me for another XXXX Domain Fee because at the end of XXXX cause Google couldn't debit my card they suspended my Account for some days, trying to double charge me for what I Already Paid them in XX/XX/XXXX either on the XXXX or XXXX of XX/XX/XXXX, I made my regular monthly payment form my Google XXXX, Google system did some crazy system transaction programing, they I tried to make a XXXX time payment for XXXX and the system only took XXXX out insteed of the whole XXXX they only took out XXXX and that left me a ballance of XXXX so I tried to pay the Ballance of XXXX the way Google has there system set up you have to pay XXXX or more so I ended up giving them XXXX plus XXXX more dollars, then they took another fee off of my of my card I was sopose to have a XXXX credit up there for next bill now I only have a little of XXXX what XXXX took more, they are doing some things wrong I'm being double charge for my Domain Account that i already paid in XX/XX/XXXX they had no XXXX trying to charge my credit card in XXXX for the Domain Account that i already paid in XXXX, the account is sopose to be good until XX/XX/XXXX and they're making it, if I didn't pay the Domain fee and the Domain was already pay on XX/XX/XXXX, I payed XXXX XXXX, XXXX for my Google workspace and XXXX for the Annually Domain then they charged me again for the sent XXXX email saying they attempt to charge my card for the XXXX then they suspended my account for some days that was already paid for, my Donain Name Account this is not right and very Unfair Business Practices is Why. I Brought my COMPLAINT TO THE CFPB, CAUSE I BELIEVE GOOGLE IS DOING SOME UNFAIR BUSINESS THINGS TO THERE WORKSPACE AND DOMAIN CUSTOMERS AS FAR AS DOUBLE BILLING, AND MAYBE OVER CGARGING I CAME TO GOOGLE IN GOOD FAITH, AND ALWAYS THOUGHT HIGHLY OF THEM, AS THE GIANT THAT THEY ARE IS WHY I WENT WITH THEM TO START MY GOOGLE WORKSPACE ABD MY DOMAIN NAME, IM NOT SURE WHY THEY WOULD WANT TO DO THIS TO ME, AND ANY OF THERE CUSTOMERS, IS WHY I CAME TOO THE CFPB TO INVESTIGATE WHY GOOGLE IS DOING THIS TO THERE CUSTONERS, GOOGLE IS SO HARD TO REACH I HAVE MAID ATTEMPS TO REACH GOOGLE ABOUT THIS MATTER AND ABOUT IVE BEEN REYING TO REACH GOOGLE OVER A YEAR OVER A YEAR TRYING TO SEND MESSAGE ASKING THEM TO PLEASE CHANGE MY MONTHLY WORKSPACE PAYMENT DATE FROM THE FIRST TO THE XXXX OR XXXX OF EVERY MONTH THEY KEEP CHARGING ME LATE FEES CAUSE IM LATE EVERY MONTH I AM LATE EVERY MONTH CAUSE MY FUNDS DONT HIT MY ACCOUNT UNTIL THE XXXX OF EVERY MONTH IVE TRY TO REACH THEM BY MY PHYLLISS CREATIONS PORTAL AND I CANT REACH THESE PEOPLES IS WHY MY WORKSPACE PAYMENT IS LATE AND ALL THEY HALF TO DO IS ASIST ME IN CHANGIBG MY PAYMENT DATE THEY WONT SO THEY CAN KEEP CHARGING NE LATE FEES AND ALL THEY HAVE TO DO IS EITHER THEY CHANGE MY PAYMENT DATE OR ASSIST ME HOW TO AND I HAVNT BEEN ABLE TO REACH THEM I AM A XXXX XXXX XXXX WOMEN TRYING TO BETTER MY SELF AN IM STRUGGLING TO LEARN THIS WORKSPACEACCOUNT STRUGGLING TO GET MY BUSINESS GOING FINANCIALY BUT IM TRYING AND I DONT NEED THESE EXTRA STRESSORS ADDED TO WHAT I ALREAD HAVE GOING ON.

Company response to consumer: Closed with explanation