Consumer complaint received 2025-08-22 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: T.S. Holdings
State: SC

Complaint narrative:
XXXX XXXX NC, the original creditor where I was previously a tenant sold an account in my name in the amount of {$120.00} to debt collector XXXX XXXX XXXX XXXX on XX/XX/year>. I spent a lot of time communicating with XXXX XXXX NC trying to explain why the balance amount of {$120.00} they state was owed was invalid. Not only was the balance invalid, but they also did not provide a full 30 days to make a payment per the document containing the balance before they sold the account. At the very bottom of the move-out statement XXXX XXXX XXXX provided, it states and I quote Thank you for residing at our community. We have completed your Final Move-Out Statement and have determined you owe a balance. Please be advised that you must submit the amount owed within 30 days. You should expect to receive an email with a link to an online payment portal. From there, you can make payments XXXX and view a copy of your move-out itemization. We make any and all efforts to avoid sending your account to a collection agency. However, in the event you are unable to make a timely payment, your account will be forwarded to a collection provider and your credit may be adversely affected. Please contact the rental office. We are happy to be of service. Thank you again for calling our community your home. The means to make payment through the online portal was removed when I checked the same day they sent the move-out statement. They provided a move-out statement to me on XX/XX/year> via email that reflected a balance in the amount of {$120.00} was owed. After providing proof that the amount owed was invalid, they issued a new move-out statement document stating a refund was actually owed in the amount of {$480.00} and cut a check for this amount which was received and deposited. Afterwards, I let XXXX XXXX NC know via email on XX/XX/year> that the account was still open with the debt collector and requested that they close the account since the amount was no longer valid. XXXX XXXX NC advised me to disregard it since it was no longer applicable and no balance was owed to XXXXXXXX XXXX XXXX On XX/XX/year>, I called XXXX XXXX XXXX XXXX and told them that the account was no longer valid. They stated it would remain open on their end until I sent documentation proving the account wasnt valid. The agent I talked to told me to send documents to an email address which I did. I never got a response back. On XX/XX/year>, I got a notice from the credit bureaus that my credit had been impacted by XXXX points due to a debt collector submitting a negative mark for unpaid debt collection. On XX/XX/year>, I disputed this negative mark through all three credit bureaus. XXXX  removed the negative mark and my credit score with them went back up. Transunion conducted an investigation and determined INVESTIGATION RESULTS- VERIFIED AS ACCURATE : The disputed item was verified as accurate. so I am disputing this TransUnion decision to get this negative mark removed.

Company response to consumer: Closed with non-monetary relief