Consumer complaint received 2024-01-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: United Shore Financial Services, LLC
State: GA

Complaint narrative:
I am writing to bring to your attention a pressing matter concerning the mortgage agreement entered into with United Wholesale Mortgage , LLC ( UWM ) on XX/XX/XXXX. This agreement, spanning a 15-year term and amounting to {$150000.00}, has encountered significant discrepancies that require your immediate attention. 
The mortgage agreement comprises a comprehensive 4-page Note delineating the rights and obligations of both parties involved. Notably, Item 1 of the Note, pertaining to the BORROWERS PROMISE TO PAY, explicitly outlines the obligation to remit all payments in U.S. currency through various acceptable means, including cash, check, money order, or any other method sanctioned by the lender. 
On XX/XX/XXXX, at my request, XXXX  XXXX XXXX issued a prepayment check for {$21000.00} to UWM. This check was received by UWM on the same day. Regrettably, UWM refused to accept the prepayment, citing an internal procedure to pay off the mortgage. This refusal contravenes Item 4 of the Note, specifically detailing the BORROWERS RIGHT TO PREPAY to make a full Prepayment or partial Prepayment without paying Prepayment charge. 
The rejection of the prepayment check is not only a violation of my contractual right but also an imposition of UWMs internal payoff procedure, which is not part of our mortgage loan agreement. Compliance with this internal procedure should not be obligatory for the borrower, and reference to it should not serve as grounds for refusing a valid prepayment. 
Furthermore, on XX/XX/XXXX, UWM mailed a PAYOFF STATEMENT, demanding $ XXXXexceeding my intended paymentby no later than XX/XX/XXXX. The statement indicates an intention to impose additional charges of {$3.00} per day and an additional {$62.00} if payment is not received within 16 days of the due date. This statement, received on XX/XX/XXXX, at XXXX PM, mandates payment via a certified check or wire transfer, the latter being the most expensive means of money transfer. 
Despite the 160-month term of our agreement and the fact that I never initiated discussions regarding loan payoff, UWM has persistently pursued a unilateral payoff procedure, invoking their " INTERNAL payoff procedure '' without providing any reference within our agreement. Their refusal to cease this procedure escalated to threats of charges if I did not comply. 
In summary, UWM has breached the terms of our mortgage loan agreement by : Violating my right to make payments by check. 
Infringing upon my right to make a prepayment and charging additional interest for the first week of XXXX. 
Mandating adherence to their internal procedure not stipulated in our agreement. 
Initiating loan payoff without my request. 
Requesting payoff via the most expensive means contrary to the agreement that ALL payments can be done in the form of a check. 
I earnestly request your intervention to enforce UWM 's strict adherence to the terms of our loan agreement and to prevent the imposition of internal procedures on customers that are not part of the agreement. 
Your prompt attention to this matter is highly appreciated, and I anticipate a swift resolution.

Company response to consumer: Closed with monetary relief