Consumer complaint received 2024-01-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: HYUNDAI CAPITAL AMERICA
State: NV

Complaint narrative:
I allowed a family member to use my information inquire on a car loan. After the inquiry, I told the family member and the Kia Finance loan officer the interest rate and monthly payments were too high and probably unaffordable for her. The family member and Kia Finance still continued to use my information to process the loan. Kia Finance has also caused repeated and double digit decreases to my credit ratings. On XX/XX/XXXX, Kia Finance caused XXXX inquiries to be placed on my credit reports. Kia Finance failed to warn me in advance of these numerous, unwanted and credit destroying inquiries. I have repeatedly asked Kia Finance to remove my name from this account and to remove this account from my credit reports. Kia Finance refuses to remove my name from this account or to remove this account from my credit reports. 

I have never and would never use a finance company for my auto loans. I would never accept a {$620.00} per month payment or an XXXX percent interest rate for a car or any other loan. I only use my banks for my loans. My family member was lured into this predatory loan. Kia Finance knew she was unable to make these payments but still provided her this loan. Additionally, Kia Finance has horrible review and I would never use Kia Finance for an auto loan. My family member is now in default on this loan and owes nearly {$2000.00}. On XX/XX/XXXX, Kia Finance caused my credit score to decrease by XXXX points. Then again on XX/XX/XXXX, Kia Finance caused my credit score to decrease by another XXXX  points. This is a total of XXXX points decrease of my credit score. This is not the first time Kia finance has destroyed my credit score. On XX/XX/XXXX, Kia Finance caused a XXXX point decrease to my credit rating. 

Kia Finance is a predatory and unscrupulous lender with terrible customer reviews. Kia Finance has destroyed the credit scores of many of its very own customers. Kia Finance also sent mail to my home for my relative who does not even live in my state. Kia Finance also uses ringless voicemails to harass its customers.

Kia Finance also attempted to force me into an illegal procedure to register this vehicle from another state in my state. The vehicle was purchased and insured in XXXX. Kia Finance told me I had to register the vehicle in XXXX. Kia Finance even sent registration documents to the XXXX  Department of Motor Vehicles. It would have been impossible and illegal to register this vehicle, purchased and insured in XXXX  in XXXX. Furthermore, the State of XXXX  requires an emissions test. It would have been impossible to obtain an emissions test on this vehicle located in XXXX  for a XXXX  emissions test. Even if possible, it would have needlessly cost me XXXX  of dollars to register the vehicle in XXXX. This vehicle was purchased by and for my relative in XXXX, not me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation