Consumer complaint received 2024-05-31 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Opening an account — Unable to open an account
Company: PNC Bank N.A.
State: NJ

Complaint narrative:
Hi, I had taken an appointment with XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, NJ XXXX for opening a CD. Inspite of waiting for XXXX minutes, the bank officials were saying that they don't care about appointments and they pushed me out of the office. So surprised Complaint Regarding Non-Professional Behavior and Disregard for Appointments XXXX XXXX XXXX XXXX XXXX  XXXX XXXX NJ XXXX XXXX, I am writing to express my deep dissatisfaction with the level of service and professionalism exhibited by the staff at your [ XXXX Local Branch Name - XXXX XXXX XXXX XXXX XXXX, NJ XXXX ] branch. 

I had taken an appointment with the above XXXX XXXX  for opening a CD. Inspite of waiting for XXXX minutes over the appointment time, and checking with bank officials mutliple times, the bank officials were saying that they don't care about appointments and they pushed me out of the office. 

The bank personnel with whom I was supposed to have the appointment at XXXX XXXX  XXXX XXXX pushed me out of his office and closed the door when I asked him about the appointment. The reason they were saying was that they already have other customers waiting. What is the point in taking appointments if there is no difference between those who took appointments and those who have not taken appointments. There is another XXXX XXXX ( who was sitting at entrance ) who was so rude and non response and least interested in getting some one to service my appointment XXXX, I wish to address the matter of non-professional behavior exhibited by your staff members. During my visits to the branch, I have witnessed instances of rudeness, dismissiveness, and lack of courtesy from certain employees. Such behavior is unacceptable and does not align with the standards of professionalism expected from a reputable financial institution like XXXX. 

Furthermore, I must bring to your attention the consistent failure of your branch to honor scheduled appointments. This disregard for appointments not only wastes my time but also reflects poorly on the efficiency and reliability of your branch 's operations. 

As a loyal customer of XXXX, I expect to be treated with respect and professionalism at all times. However, the experiences I have encountered at your branch have fallen far short of these expectations, leading me to question the level of service provided by XXXX. 

I urge you to take immediate action to address these issues and ensure that such incidents do not occur in the future. It is essential for the reputation and credibility of XXXX that customers are treated with the utmost respect and that appointments are honored as scheduled. 

I would appreciate a prompt response to this complaint and assurances that steps will be taken to rectify the issues raised. Additionally, I would welcome the opportunity to discuss these matters further in person, should you deem it necessary. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation