Consumer complaint received 2026-05-15 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: FL

Complaint narrative:
At a time unknown, on XXXX, XX/XX/XXXX, an amount of {$4800.00} was surepticiously withdrawen from my SOFI Savings Account to a XXXX XXXX XXXX account that I never linked, and with which I have never done business. I discover this withdrawal and called SOFI Security between XXXX XXXX and XXXX XXXX, on XXXX, XX/XX/XXXX to address the issue. I spoke to XXXX different agents that evening ( it was a weekend ), the first a lady, the XXXX a gentleman and then another gentleman. Only the last one seemed at all knowlegeable and later learned that the others were working out of a call center in the phillapines, and all seemed to have no knowledge at all about bank or account security. However, the last one did react and suggest that I should file a " dispute '' and, together, we did that. At some point I also learned that a 2nd line was in progress and pending, with a link to the " Go To '' bank, with which, again, I have never had a business relationship, or ever even had heard of the bank. I asked that my account be restricted ( suspended ) immediately so that no other links could be made or funds removed. Several days passed and I needed to pay bills, so I asked it I could access my account for that purpose. the supplemental insurance for both my wife and myself were done on XX/XX/XXXX, and they were to be automatically debited through XXXX, so needed to be funded. It took me XXXX days + to verify my identity, after being on the phone about XXXX hours with each person in a XXXX call center. I finally succeeded, but on my own without their assistance. Finally, today I entered my account to find that those XXXX banks, " Fifth Third '' and XXXX To '' were STILL LINKED, XXXX in the process of being linked, as was a third - up to this time undiscoverd linked or about to be linked. That account was " XXXX '', another company with which I have never had an association. Naturally, I was alarmed and upset. I call the company after XXXX XXXX, ( XXXX XXXX ) but was only able to reach persons in a call center in the XXXX. When I explained the problem and aske to be escalated to a supervisor, I was merely transferred to another person in the XXXX call center, with no more knowledge than the first XXXX. Finally, I demanded to speak to a security person in the XXXX, only to be told that was not possible. However, after insisting, I was told to call back after XXXX XXXX ( Eastern Time ) if I wanted to speak to a " Security '' person in the XXXX. I did that only to be then told that no one in the XXXX was available, only those persons in the XXXX call center. I was irate and demanded to be escalted to a supervisor in the XXXX. While, at first I was told that was not possible, after some additional urging, I was connected to someone who decribed herself and an " Account Supervisor '', who insisted that she could not connect me to anyone who was in security. I am exhausted in my many attempts to assure that my accounts were no longer accessable, and trying to find out how three different accounts could be sureptiously linked to my account, the first of which had a bogus ( and I would think plainly identified as such ) name " XXXX ''. To conclude, I must state that for all time I have been with SOFI, I have been pleased and hightly satisfied. However, their secuity is lacking severely, to the point of utter incompetence.After restricting my account ( which I asked for initially ), I would have expected them to guide me through a process of changing both my checking and savings accounts. They did not! I would have expected them to restrict any further linking and remove the offending linked accounts. The did not! I would have expected them to want to keep my savings and checking accounts restricted ( suspended ) until such time as the had unlinked the offending other accounts. The did not! Finally, after speaking with probably more than a dozen agents over a XXXX day period, I got no satisfaction at all. Accordingly and reluctantly, I have requested for XXXX restrict my savings and checking accounts once more, until they can assure me that no bogus account are still linked to my accounts, that no fund will be removed from any of my accounts and/or I have created new accounts, which are safely protected. I do understand that they have XXXX days to settle my filed dispute, which should be on the XXXX of XXXX, only XXXX days from now. At that time, I will expect the amount removed from my account to be, at least, provisionally reinbursed, along with any interest I would have received it that {$4800.00} amount had remained in my account. I will appreciate any assistance you can provide to help me resolve this matter and reclaim my illegally withdrawn fund. Thank you!

Company response to consumer: Closed with monetary relief