Consumer complaint received 2026-05-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
I signed a contract with XXXX and XXXXXXXX XXXX for XXXX work in my home. The project was done horribly, never completed and my efforts over the course of XXXX years were completely ignored by the company until I learned in XX/XX/XXXX that XXXX XXXX went out of business. During this time, Service Finance Company , LLC, was the loan provider for the financing for the project. I reached out to Service Finance Company XXXX times during my disputes with XXXXXXXX XXXX to request that my interest free period be frozen while I worked out the quality issues with the company. They confirmed receipt of my complaint with letters and stated they would reach out to the vendor and reach back out to me to work out issues. I never heard anything, despite multiple requests and receiving multiple copies of the same letter. In XX/XX/XXXX, once I learned that XXXX XXXX had gone bankrupt, I called Service Finance Company to request my interest period be frozen until I resolve how to get recourse for the issues with XXXX XXXX I was told that the account would be frozen. On XXXX XXXX the interest free period on my account ended which I did not know until I received my first bill. At this time I was working out a settlement with XXXX. They agreed with my position and the treatment received by XXXXXXXX XXXX and paid the principal amount of the project XXXX XXXX. I called Service Finance Company on XX/XX/XXXX and informed them that I wished to pay for my principal balance in full and that their application of interest in the amount of {$1500.00} during XX/XX/XXXX until XX/XX/XXXX was unlawful as I had requested it be frozen while I worked out the dispute with XXXX XXXX XXXX I requested XXXX XXXX, a representative at Service Finance Company to take my payment of {$22000.00} for PRINCIPAL ONLY payment. Instead I learned today that my payment was misappropriated and {$20000.00} was applied to the principal and {$1500.00} was applied to interest, clearly in an effort to maintain a principal balance on my account so they can continue to charge me $ XXXX in interest. Every effort and phone call to Service Finance Company has forwarded my call to a contact person who ignores my requests all the while my interest continues to accrue. My information was sent to XXXX XXXX at XXXX, so then ignored my emails regarding the history of this case. This is unlawful, and at the very least an unlawful appropriation of my funds for payment of the principal balance without my consent. I request a resolution to this issue with your agency. This is predatory. Every phone call to this company goes to a different person in an offshore company with no last name, no extension. Despite being told all phone calls are recorded, none of the history of this account is held in my favor despite my notes after every call accurately stating that ( XXXX XXXX Service Finance would freeze the interest free period during this dispute with the Vendor and ( XXXX ) that the payment on XX/XX/XXXX in the amount of {$22000.00} would be PRINCIPAL ONLY. They " investigate '' and never provide proof or evidence of those investigations and instead just repeat the same language. I am not subject to interest accruing on a principal balance that should have been paid in full. This is unlawful and should be investigated by the CFPB. I am hopeful that you can help me reach a resolution with this company as I am a victim here. This can not continue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief