Consumer complaint received 2024-06-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Problem with the payoff process at the end of the loan — 
Company: CCF Intermediate Holdings LLC
State: TX

Complaint narrative:
On XX/XX/XXXX I went to Title Max XXXX XXXX XXXX XXXX. XXXX, Texas XXXX to apply for an {$8000.00} loan. The money was for a business deal, the deal fell through a few weeks later. In XX/XX/XXXX, I contacted the Federal Trade Commission and reported the people involved. Have not received any response. Now I am stuck with the loan and a super high interest rate and have ONLY been able to struggle and pay the 181.65 % XXXX interest rate. 

XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, SC XXXX. 

About 6 months ago, I spoke to XXXX in Title Maxs office in XXXX and asked if I could get a more reasonable interest rate, because being hit with over {$1100.00} dollars every 30 days for interest, all I can do is struggle to come up with the interest payment. He said you are consistently late and if I start paying several months on time, they may be able to lower it some. 

Yesterday, a lady from Title Max called me and I shared with her that my truck got side swiped this past Monday. ( Details below ). Every time I have spoken to anyone at the XXXX XXXX, we have had a cordial conversation. I do not have any complaint with them. They have always been nice, understanding, but their hands are tied on what they can do for the customer. The lady was sorry to hear about the incident in the XXXX XXXX parking lot, but my payment is past due and it is in collection and if I dont pay the interest and late fees, I am endanger of losing my truck. I asked again if I could get a lower interest rate and her answer was no, the only way to pay this off is make daily and weekly payments. 

Currently, my payment was due on XX/XX/XXXX and today with the high interest charges and the late fees, I owe in interest alone {$1600.00} My wife and I are XXXX XXXX I'm XXXX she is XXXX. Our income is from my XXXX retirement and our social security. I retired from the XXXX XXXX and I am a XXXX Veteran. 

On Monday, XX/XX/XXXX at appx XXXX PM my truck got side swiped in the XXXX supermarket parking lot and whoever did it left. XXXX XXXX of the XXXX Police Department responded and checked the security cameras at the XXXX XXXX parking lot. He said the cameras are attached to the building, all he could make out was it was a flatbed truck, after the driver hit my truck, he stopped got out, walked around the back of his truck, looked at my truck and got back in his truck and left. He could not read a license plate, but the driver drove past XXXX 's on his way out of the shopping center and XXXX XXXX was going to check XXXX 's cameras to see if he could get a license plate or any more information. It will take 7 to 10 days form him to complete his report. The estimates are {$2800.00} to {$3000.00} dollars to repair my truck. 

I have full coverage, but I have a {$1000.00} deductible on collision. Plus, if we don't find the guy, I will be stuck paying the deductible and we all know the insurance company will raise my rates. On a fixed income, I need that like a hound dog needs a case of the fleas. 

What I am requesting is a reasonable interest rate to enable me to make monthly payments and for a portion of the payment to go towards the principle. To date I have paid appx {$9900.00} in interest alone and I have another {$1600.00} past due! 

With this past due balance which will be over {$1700.00} plus the {$1000.00} I may have to pay for the deductible to get my truck fixed, Im looking at $ XXXX dollars out of my pocket. Honestly we can not afford all of that. 

I honestly believe and I qualify and am asking for financial hardship consideration. I can't lose my truck, but I know they have no problem repossessing my truck. 

Please help me during this time of crisis.

Company response to consumer: Closed with explanation