Consumer complaint received 2026-03-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account information incorrect
Company: SANTANDER HOLDINGS USA, INC.
State: TX

Complaint narrative:
This complaint concerns new credit reporting activity that occurred after the resolution of a prior CFPB complaint involving the same account. In the prior complaint ( Complaint No. XXXX ), Santander Consumer USA responded that it had verified the account information as accurate. However, in that same response Santander also stated that it was no longer reporting the tradeline to the credit reporting agencies. Following that response, the tradeline was removed from my credit reports. However, the account has now been reinserted into my credit file with a new reporting date in XX/XX/XXXX and contains multiple inaccuracies and inconsistencies that were not present in the prior complaint. Because this complaint concerns the reinsertion of the tradeline and the inaccurate information currently being reported, it is not a duplicate of the prior complaint but instead relates to new reporting activity that occurred after the previous complaint was resolved. Because this account had previously been removed following Santanders response to my prior CFPB complaint, the appearance of the tradeline again in XX/XX/XXXX constitutes a reinsertion of previously deleted information. I did not receive any notice from the credit reporting agencies within XXXX business days informing me that previously deleted information had been reinserted into my credit report. In addition to the reinsertion concerns, the information currently being furnished contains numerous inconsistencies across the credit bureaus. The account is reported as opened on XX/XX/XXXX and closed on XX/XX/XXXX. However, the XXXX report contains a comment stating last reported delinquency XX/XX/XXXX, which creates the appearance that the account became newly delinquent in XX/XX/XXXX despite the account already being closed. The reporting timeline also conflicts with the actual repossession history of the account. The vehicle associated with this loan was repossessed on XX/XX/XXXX and no payments were made after that date. However, the credit reports contain fields indicating last paid XX/XX/XXXX and last activity XX/XX/XXXX, which suggests payment activity occurred after the repossession. Additionally, the XXXX report references a delinquency reported in XX/XX/XXXX, which creates the appearance that the account became newly delinquent more than a year after the repossession and after the account had already been closed. Both XXXX and XXXX report a balance of {$15000.00} and indicate that the account was charged off or reported as a loss by the credit grantor. However, the account is simultaneously reported as closed in XX/XX/XXXX while the XXXX report references a delinquency reported in XX/XX/XXXX. A charged-off account that has already been closed should not appear to become newly delinquent more than a year later, as this creates a misleading impression that the account is currently defaulting when the underlying events occurred much earlier. Additionally, the tradeline reflects numerous missed payments affecting my credit profile, yet the report indicates that only XXXX month has been reviewed and no payment history grid is provided. Without a historical payment record, it is not possible to verify the basis for the reported missed payments or the progression of delinquency leading to the alleged charge-off. The tradeline also fails to report the Date of First Delinquency. This field is necessary to determine the lawful reporting period for charged-off accounts under the Fair Credit Reporting Act, and without it the accuracy and completeness of the reporting can not be verified. The tradeline also fails to accurately reflect the repossession event associated with this account. The vehicle securing the loan was repossessed on XX/XX/XXXX. However, the credit reports do not indicate that the collateral was repossessed and instead only reference that the balance was charged off or reported as a loss. Because repossession is a significant event that explains the disposition of the collateral and the remaining deficiency balance, the absence of any repossession indicator causes the reporting to be incomplete and potentially misleading to creditors reviewing my credit file. The manner in which this tradeline has been reinserted and reported is also causing substantial harm to my credit profile. Since the account was reinserted in XX/XX/XXXX, the tradeline now reflects numerous missed payments in recent reporting periods and includes a comment indicating a delinquency reported in XX/XX/XXXX. This creates the appearance that the account is currently and severely delinquent even though the account is reported as closed in XX/XX/XXXX and the underlying events associated with the account occurred earlier. Because credit scoring models heavily weigh recent delinquency activity, this reporting materially misrepresents the recency of the delinquency and has negatively impacted my credit score. Reporting a closed account in a manner that suggests current delinquency is misleading to potential creditors and inconsistent with the Fair Credit Reporting Acts requirement that furnished information be accurate and not misleading. I have made multiple good-faith efforts to address the reporting of this account and to ensure that the information appearing on my credit reports is accurate and complete. Despite these efforts, the tradeline continues to contain significant inconsistencies, including the reinsertion of previously deleted information, conflicting delinquency dates, missing key reporting fields, and the absence of a repossession indicator despite the vehicle being repossessed on XX/XX/XXXX. Because Santander Consumer USA has already been placed on notice of these issues, continued reporting of information that can not be verified as accurate and complete may constitute negligent or willful noncompliance with the Fair Credit Reporting Act. I am therefore requesting that Santander permanently delete the tradeline from all consumer reporting agencies.

Company response to consumer: Closed with non-monetary relief