Consumer complaint received 2025-07-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Block, Inc.
State: TX

Complaint narrative:
On XXXX the XXXX I was at a store and this lady that I knew from working with her ex husband for XXXX years now came up to me to say hello, she was telling me everything, that she was going through and was on the streets homeless and asked me if he could stay with me for just a couple of days and me the person that I am with the huge XXXX said okay just a couple of days though, so we went to my house and I have a mechanism on my front door for a keyless door entry where you put in a code so I put in the code and the lady was like right there next to me and I gather by the details you're fixing to hear her she was watching me put in my code. on the morning of the the XXXX of XXXX I woke up and I couldn't find my phone and the girl was gone so later on I go on that evening and I buy another phone and I'm trying to get into my cash app because I couldn't get into it because she had taken my phone and with just a lucky guess the code that unlocked my front door it's the same code that unlocked my phone so I finally get a hold of cash app and get in to see my account and she had taken out every XXXX I had {$10000.00} leaving me with a XXXX balance I was devastated I was broken and I felt such betrayal it changed the person that I was to this day on different person I do not trust anyone and my means to the beginning of my the end of my beginning was taken from me stolen from me while I was sleeping I immediately called the police I had the police at my house I saw the police report I pressed charges and I filled out a fraudulent statement had it notarized and witnessed by a police officer and the detective of the XXXX XXXX police department was then assigned to my case they are currently looking for this woman she's been seen in the area and she will be arrested and justice shall be served so I filed a claim with my bank which I don't know if I'm allowed to say which bank it's really a financial platform which I just found that out but they denied my claim so I found an appeal they denied my appeal since it was done from my device they considered that authorized when I did not do it and they were actually talking to her on their support chat with advocate the morning of the XXXX and they were telling her how to change her pin number because she had told them that she had forgotten the pin number that she was trying to send money so on the XXXX of XXXX in the early morning hours around XXXX or the first one was around XXXX in the morning she tried to do XXXX and it failed and she tried to do {$950.00} again and it failed so then she did XXXX and it went straight through and she transferred it to someone named I can't say that name but it was the same last name as her last name and then she did with all I had left was {$310.00} and she transferred that to the name that she transferred the {$10000.00} to and she took my savings she took my paycheck my little tiny paycheck of {$150.00} for XXXX weeks work because I'm on XXXX and I only get a little bit every month once a month and then I had back pay of XXXX years because I waited XXXX  years to get approved for my XXXX and why would I give anyone {$10000.00} to go shopping because that was in the memo and so the XXXX was left over and she might as well just take a nap why would I get that much money that I've been waiting for to change it that would have changed my life and would have been the beginning end of my beginning that's incorrect that's crazy that is insane okay the people that the institution that was holding my money was telling her how to change the pin number because she was telling them how she forgot the pin number and she was trying to send money and she had my device so she had all my information they all he did was asking for the last XXXX numbers of the card and while her email was which was me they thought they were talking to me and she had my phone so she had all that on my phone all that information so I have a new phone and new email and I do not save any passwords or PIN numbers to my XXXX account and I would advise everybody out there to do the same do not save your PIN numbers or your password to your XXXX account and always watch over your shoulder for show people 's shoulders suffering your PIN number on your cards and I would like help getting this money back please help me I pray that you hear my prayers I believe in power and prayer so please help me I pray for your help foreclosure and this matter because it has to destroyed me I've been in the hospital twice now and as a matter of fact I'm at the hospital as we speak and they're fixing to do a CT on me they've already drawn blood and they've already x-rayed me and this is my second time here since the XXXX of XXXX and I'm here now thank you and XXXX bless you oh and XXXX more thing the detective on this case it's going to subpoena the company that denied my claim and refuse to give me my money back when all along without their knowledge they were actually helping the girl still my money I would love my money back it was not me I was not in the device I had to buy a new device the very same evening I did not have my device it was stolen from me while I was sleeping as XXXX is my witness on everything I love thank you and XXXX XXXX

Company response to consumer: Closed with explanation