Consumer complaint received 2025-11-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I am filing this complaint because JPMorgan Chase Bank has refused to refund my money after I properly disputed the transaction ( s ) on my account.

My name is : XXXX XXXX Chase Account ending in : XXXX Dispute Case Number XXXX Date I first reported the issue to Chase : XX/XX/XXXX The transaction ( s ) in question are : Date : XX/XX/XXXX Amount : {$1000.00} Description appearing on statement : Online transfer to savings This transaction was initiated by me as I always do when I get paid I deposit money into my other Chase account ending in XXXX which pays my monthly mortgage. However, when I approved the transfer it gave me a notification that money should be deposit on XX/XX/XXXX which I thought was odd as this account ending XXXX does not belong/and or which I have no access to. As this account automatic populated when I initiated the transfer. and that I did not input this information, I called Chase on XX/XX/XXXX and I was told that the money was transferred to my credit union account XXXX XXXX XXXX XXXX XXXX  account ending in XXXX and that Chase would initiate a reversal. I was also directed to call my credit union or to follow in regards of the money being transferred and to call back if XXXX did not receive the transfer. She also said reversal process would take 3-5 business days. I called Chase back on XX/XX/XXXX after speaking with a representative from my Credit Union and was told nothing was pending and to call back at XXXX XXXX because usually that is when they receive wire/online transfer. I did and {$1000.00} was not in my credit union account. I received an email from Chase informing that my reversal did not go through and I called Chase on XX/XX/XXXX to initiate a claim again no help direct again to call my credit union. Finally, I called Chase again XX/XX/XXXX as I escalated a matter and spoke to a supervisor and again I was told that the money was sent to my credit union and I told them that I called my credit union and I was directed to talk to a manager because my credit union representative told me if they can find the money in one to two days. Chase can definitely find out where his money went to again no one is not trying to help me giving the line the money will show 3-5 business days. I called Chase again on XX/XX/XXXX I spent an hour on the phone I was told that the account ending in XXXX was closed and the account was called a better life as I said it sounds like a scam. The lady assured XXXX should expect my {$1000.00} in my account ending in XXXX on XX/XX/XXXX. I even called Chase on XX/XX/XXXX still no one cant tell me anything or if I can get my money back to pay my mortgage for XXXX. I have offered Chase to speak to a representative from my Credit Union offer my statement from my XXXX to verify that the account numbers does not match.Even when I was directed to file a claim with my credit union as I was told they could not do anything as the account numbers does not match. Again no help I dont have my mortgage money to pay for XXXX or no answers of where the money was sent to. I was told this morning that all the time I have been calling Chase most of calls have not been claims only inquiries?

I followed Chases dispute process and provided all requested documentation. However, Chase denied my claims or inquiries and has failed to refund my money.

Chase did not properly comply with these - They denied my claim without providing sufficient explanation.

- They did not issue provisional credit.

- They incorrectly stated that I authorized the transaction when I did not.

Company response to consumer: Closed with explanation