Consumer complaint received 2026-03-09 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Trouble during payment process — Payment process
Company: Longbridge Financial, LLC
State: TX

Complaint narrative:
I am filing this formal complaint as the Durable Power of Attorney ( POA ) for the borrower, and my mother, who is XXXX XXXX XXXX and in poor health. This account has been plagued by systemic servicing inaccuracies dating back to XXXX, when the loan was owned by XXXX XXXX XXXX ( XXXX ). Since XX/XX/XXXX bankruptcy and the subsequent transfer to Longbridge Financial, these errors have only worsened, culminating in an improper foreclosure action. I am filing this complaint on the advice of the XX/XX/XXXXXXXX XXXX XXXX XXXX I am currently working with. XXXX. Failure to Respond to NOE and QWR ( RESPA Violation ) : Since XXXX I have been trying to resolve the issues, and inaccuracies, on this account with no success. Within the last year Ive tried escalating my attempts to resolve this with Longbridge. Each time speaking to different representatives, and given different directions, options, instructions. I have then followed every direction and instruction provided to resolve the " due and payable '' status. Despite submitting " endless requests '' for assistance as directed, I have received no effective responses. This complaint serves as a formal Notice of Error ( NOE ) and a Qualified Written Request ( QWR ) under RESPA Section XXXX and XXXX. I am asserting that the servicer failed to investigate my reports of error or respond to my information requests within the legally mandated timeframes. XXXX. Multi-Party Confusion and Misinformation : Throughout this period, I have received contradictory notifications and instructions from Longbridge Financial, XXXX, and XXXX. This disjointed communication has made it impossible to cure the default, as instructions provided by XXXX entity are routinely denied or changed by another. Its questionable that communication between Longbridge and XXXX regularly exists regarding the account/loan. XXXX. Suspicious Recording Delay in XXXX XXXX : Most critically, Longbridge Financial delayed recording their change in servicer with the XXXX XXXX Deed Trustee for over XXXX years. They only officially recorded this interest XXXX week before filing for foreclosure. This delay indicates a lack of transparency and calls into question their legal standing to have initiated default proceedings during the period they failed to record their interest. XXXX. Imminent Legal Harm : Due to these servicing failures, the lender has filed for foreclosure. I am now forced to file a formal answer in court by XX/XX/XXXX, to avoid a default summary judgment. The borrowers age and health make this aggressive and poorly-documented foreclosure action particularly egregious. XXXX. Loss Mitigation : Longbridge committed multiple violations of XXXX CFR XXXX ( Regulation X ) regarding my loss mitigation inquiry, application, and multiple follow-up requests. Acknowledgment Violation ( XXXX ( b ) ( XXXX ) ) : The servicer failed to provide written acknowledgment within XXXX business days of receipt, leaving me uninformed of my application 's status. Reasonable Diligence Violation ( XXXX ( b ) ( XXXX ) ) : The servicer failed to exercise reasonable diligence by repeatedly requesting documents already in their possession and failing to identify missing items in a timely manner. Evaluation Violation ( XXXX ( c ) ( XXXX ) ) : Despite receiving a complete package, the servicer failed to provide a written decision on all available loss mitigation options within the mandated XXXX window. Denial Specificity Violation ( XXXX ( d ) ) : The servicer failed to provide a notice stating the specific reasons for the denial of each modification option, preventing me from understanding the basis of their decision. Dual Tracking Violation ( XXXX ( g ) ) : The servicer is proceeding with foreclosure actions while my complete application is pending, in direct violation of federal protections. XXXX. Early Intervention and Reasonable Diligence obligations under Regulation X. Failure of Early Intervention ( XXXX CFR XXXX ) : Servicer violated XXXX CFR XXXX by failing to engage in meaningful early intervention. Despite being notified of my serious, multi-year health complicationswhich qualify as a significant hardshipthe servicer failed to inform me of the specific 'at risk ' protections or streamlined options available to vulnerable borrowers to prevent foreclosure. Failure of Reasonable Diligence ( XXXX CFR XXXX ( b ) ( XXXX ) ) : The servicer failed to exercise reasonable diligence Although I disclosed my medical status as a primary cause of my delinquency, the servicer failed to provide clear guidance on how this status affected my eligibility for loss mitigation or to notify me that my account had been ( or should have been ) flagged for specialized 'at risk ' handling. '' Failure to Provide Accurate Information : By failing to notify me of my 'at risk ' status, the servicer provided incomplete and inaccurate information regarding my foreclosure alternatives, which is a violation of the servicing standards enforced by the CFPB XXXX * The volume of Documentation that supports this Complaint is much to large to attach in this format. URGENT TIMELINE : We/Borrower must file a formal Affirmative Answer to the Foreclosure in civil court by XX/XX/XXXX, to prevent a default summary judgment.

Company response to consumer: Closed with explanation