Consumer complaint received 2025-11-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Denied request to lower payments
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
You have no idea the problems Ive had with this company. My first. Car I traded my paid off XXXX to get a XXXX XXXX see I was married XXXX  years and never got the car I wanted and he was making over a milllion ( present day Ive found out and have proof that hes hid over millions from me and only way to approach him is fraud which is 100 % b the truth ) anyhow, I then traded my XXXX  into leasing a XXXX XXXX XXXX XXXX, I loved that car I put XXXX k equity and was going to put up the other XXXX to buy it. During the time I had this car I was harassed both XXXX by the family man salesman and they had a shortage of XXXX, so hed text. And calll me relentless sending me photos of different newer cars trying to trick me so he could sell it for more he said hed end my lease early with no penalties. When it came time for my lease to end I expressed I didnt feel comfortable working with that salesman ( who would ). I get talked into the car I have nown ( its declared totaled by hitting a curb apparently brain damage so my insurance company wont do anything ). Let me back up on my way home and several days after I called them and explained I made a mistake I want my XXXX  back I want to buy out the lease and they told me sorry its gone already I even called the owner I tried locating it through the VIN I wanted my car back. The owner was such a jerk to me and sent in his XXXX something assistant in to talk to me. Mind you Ive beeen with this company for over XXXX  years now. So, being me I dont fight it and pay my XXXX JP Morgan chase monthly payment. One night I parked my car reached underneath the seat to find my phone and pulled out a bloody hand went to the hospital had to pay XXXX of my own money for XXXX broke both. Tendons in my ring finger and middle finger ( I can provide gruesome photos and give you dr name., XXXX XXXX did not care at all. The other day was backing up an inch and that annoying beeping didnt beep so I had to pay XXXX to my landlord for a new door plus damage to car. Then a week ago Im completely sober ( I have a bad habit of running over curbs ) and in this shopping center I hit a curb the battery was already dead so the next. Day I had it towed to XXXX  they cant do anything even if he puts a new battery it gets to XXXX where it sits looking completely repairable but they are saying its not I WILL HAVE NO money ( alimony as of next XXXX and now I HAVE NO car and owe the bank ( Jp morgan XXXX ) all that money plus the XXXX XXXX I put down all for nothing Im not sure how to upload documents but I have everything you need account # bloody photos, photos of what it looks like now. I think my car fianance agreement is in my car at XXXX and Im having trouble logging in they monthly take mob payments of XXXX out of my checking account through XXXX XXXX. I dont know what to do if I hand it over to. Bank my credit which is very good will be ruined abd it will get repoed anyhow.

Company response to consumer: Closed with explanation