Consumer complaint received 2025-10-19 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: HireRight Solutions, Inc.
State: CA

Complaint narrative:
Dear Agency Representative, I submit this complaint regarding HireRight, LLC, for ongoing willful violations of the FCRA and common law duties. 

My report ID with HireRight is : XXXX. 

Summary of Events - I received an employment offer from a company that uses HireRight for background checks. 
- HireRight demanded that I unfreeze my XXXX XXXX XXXX file to verify employment. XXXX XXXX XXXX ( XXXX  ) is an employment/income database and itself a consumer reporting agency under the FCRA. 
XXXX HireRight offered no alternative verification methods, despite duties under FCRA 611 ( 15 U.S.C. 1681i ).

- I proactively uploaded : first and last pay stubs ; W-2s for every year ; offer letters ; and employment verification letters.

- HireRight 's canned reply : " HireRight requires candidate employment documents to contain candidate name, company name ( and affiliation explanation where applicable ) and a date reference. '' Every document I submitted had all these elements, yet HireRight dismissed them as " not acceptable '' with no explanation.

- Reaching a live representative was impossible ; I was kept on hold for hours then hung up on.

- My start date is now indefinitely delayed ; I am incurring lost wages and other damages each day the report remains uncorrected.

Violations 1. Failure to Ensure Maximum Possible Accuracy Under FCRA 607 ( b ) ( 15 U.S.C. 1681e ( b ) ), CRAs must use reasonable procedures to assure maximum possible accuracy. By issuing boilerplate rejections of comprehensive records and conditioning verification on an unfrozen third-party credit file, HireRight failed to conduct any meaningful, good-faith evaluation. This blatantly violates 607 ( b ) and 1785.14 ( b ) and inevitably produces false, misleading reports. It also tramples my statutory right to maintain a security freeze. HireRight 's brazen request that I strip myself of these protections is reckless, coercive, and unlawful.

2. Unfair, Deceptive, or Abusive Acts and Practices ( UDAAP ) The FTC Act ( 15 U.S.C. XXXX ) prohibit unfair or deceptive practices. By insisting on XXXX XXXX XXXX access, rejecting legitimate documentation, and blocking human assistance, HireRight engages in unfair and deceptive practices. 

3. Common Law - Duty of Good Faith, Fair Dealing, and Care : By stonewalling consumers and refusing even basic verification of submitted records, HireRight acts in outright bad faith and gross negligence, trampling fundamental rights and inflicting irreparable harm.

- Misrepresentation : Implying fair review while rejecting valid documentation with canned responses and no substantive consideration is deceptive, bad-faith misrepresentation.

- Unconscionability/Public Policy : Conditioning verification on unfreezing a consumer file under the FCRA while willfully neglecting comprehensive evidence is oppressive, one-sided, and contrary to public policy.

Requested Relief and Action 1. Order HireRight to immediately review and correct my report, giving full and fair consideration to my documentation.

2. Confirm that HireRight can not condition employment verification on unfreezing any consumer file under the FCRA and must proactively offer and accept alternative verification methods, as required by FCRA 611 ( 15 U.S.C. 1681i ).

3. Initiate a broader investigation into HireRight 's systemic practices, including reliance on external sources/CRAs and its reckless abandonment of investigative duties, demonstrated by its intentional refusal to review consumer-provided records and rubber-stamp " unable to verify '' responses.

HireRight 's unfair practices have already drawn numerous consumer complaints and class action lawsuits. This is a systemic pattern of unlawful misconduct that fabricates erroneous reports, robs people of jobs, income, livelihoods, and inflicts irreparable harm. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation