Consumer complaint received 2024-04-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
In response to TransUnion 's reply to CFPB Complaint : XXXX, regarding inaccurate reporting of Possible Finance on my credit report, it is highly improbable that the account was verified as accurate. As of XX/XX/XXXX, the account number on my TransUnion credit report ( XXXX ) does not align with the original account number from my loan contract ( XXXX ) in any way. Moreover, the loan opening date on my original loan document ( XX/XX/XXXX ) does not match the date listed on my credit report ( XX/XX/XXXX ). I have enclosed copies of my original loan document for your reference. It is evident that TransUnion failed to conduct a thorough and proper investigation. The supporting documentation provided with my complaint was not reviewed by TransUnion, indicating a lack of proper investigation. 

I demand that TransUnion immediately delete this account in accordance with violations of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). Specifically, TransUnion 's actions violate Section 611 of the FCRA, which requires credit reporting agencies to promptly investigate disputed information, and Section 623 of the FCRA, which mandates accurate reporting of consumer information. Additionally, TransUnion 's failure to verify the accuracy of the account information violates the disclosure and reporting requirements outlined in TILA. These violations warrant the immediate removal of the erroneous account from my credit report.

Furthermore, in TransUnion 's response, they stated : " After careful review, we have determined the information submitted in the portal included a dispute of information appearing on your credit report. TransUnion has processed your request and forwarded a copy of the Investigation Results through US mail. You should expect to receive those results in approximately 7 business days. '' Despite this response, it is clear that TransUnion 's investigation was inadequate and did not address the discrepancies outlined in my complaint. 

Fair Credit Reporting Act ( FCRA ) Violations : 1. Violation of Section 611 : This section requires credit reporting agencies to conduct a reasonable investigation of disputed information by consumers. By failing to review the supporting documentation provided by the consumer that proves inaccurate reporting, TransUnion violated this provision.

2. Violation of Section 623 : This section mandates that credit reporting agencies must ensure the maximum possible accuracy of consumer information. TransUnion 's failure to review the supporting documentation provided by the consumer demonstrates a lack of compliance with this requirement.

Truth in Lending Act ( TILA ) Violations : 1. Violation of Disclosure Requirements : TILA requires lenders to provide accurate and complete information about loan terms to consumers. By inaccurately reporting loan details and failing to review supporting documentation that proves the inaccuracies, TransUnion violated the disclosure requirements of TILA.

2. Violation of Reporting Requirements : TILA also mandates that accurate information about loan accounts should be reported. TransUnion 's failure to verify the accuracy of the account information and neglecting to review supporting documentation provided by the consumer constitute a violation of the reporting requirements under TILA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief