Consumer complaint received 2026-04-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Affirm Holdings, Inc
State: WA

Complaint narrative:
On XX/XX/XXXX, a loan was issued through Affirm for a purchase from XXXX XXXX XXXX in the amount of approximately {$190.00} ( loan amount {$140.00} ). At the time of this transaction, I was under XXXX XXXX of age and did not have legal capacity to enter into a binding credit agreement. I have formally disaffirmed this contract. Under RCW 26.28.010, the age of majority in XXXX is XXXX. Contracts entered into by minors are voidable at the minors discretion and are not enforceable for non-essential purchases. This purchase was not for necessities. Despite this, Affirm approved and processed the loan in my name. Affirms own eligibility requirements state that borrowers must be at least XXXX XXXX XXXX. I have repeatedly requested documentation showing how my age was verified and how this loan was approved despite that requirement. No clear answer has been provided. This conduct raises concerns under Washingtons Consumer Protection Act, RCW 19.86, which prohibits unfair or deceptive acts or practices in trade or commerce. Approving a loan for a minor while representing that borrowers must be at least XXXX is misleading and constitutes an unfair business practice. In addition, the underlying transaction is disputed. The merchants stated policy required 68 business days for processing and 23 business days for shipping. Based on this, the latest expected delivery date was XX/XX/XXXX. The merchant failed to provide timely notice of delay, shipped the order late, and the package was not delivered until XX/XX/XXXX at approximately XXXX XXXX. This was outside the stated timeline and inconsistent with the FTC Mail, Internet, or Telephone Order Rule ( 16 C.F.R. Part 435 ). I made multiple attempts to resolve this issue : I contacted the merchant directly I attempted to initiate a dispute through XXXX XXXX I contacted Affirm multiple times requesting a formal dispute review However, I was unable to access a proper dispute process due to conflicting guidance between XXXX XXXX and Affirm, with each directing me to the other. As a result, no formal dispute was recorded by Affirm despite my repeated attempts. The account was later charged off on XX/XX/XXXX and referred to a third-party collection agency. I formally disputed the debt with the collection agency pursuant to the Fair Debt Collection Practices Act ( 15 U.S.C. 1692g ). The collection agency has since confirmed they are no longer attempting to collect on this account. However, Affirm continues to assert that I am responsible for the balance while failing to address the issue of legal capacity and approval. Affirm has also provided conflicting information regarding whether the account is still assigned to the collection agency. Additionally, Affirm continues to report or may report this account to credit bureaus. Under the Fair Credit Reporting Act ( 15 U.S.C. 1681 ), information furnished must be accurate and not misleading. Reporting a debt as valid without resolving the issue of legal capacity is inaccurate and improper. I am requesting : A formal compliance review of how this account was approved Documentation of the age verification process used at origination Removal of any negative credit reporting related to this account Confirmation that I am not responsible for this balance due to lack of legal capacity at the time of the transaction

Company response to consumer: Closed with explanation