Consumer complaint received 2025-10-10 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Resurgent Capital Services L.P.
State: IN

Complaint narrative:
Title : Systemic Failure of Credit Reporting Agencies to Maintain Verified Liabilities, Safeguard Non-Public Personal Information, and Disclose Conflicted Revenue Relationships Filed with : Consumer Financial Protection Bureau ( primary ) CC : Federal Trade Commission & Securities and Exchange Commission 1. Summary of Issue All three nationwide CRAsXXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, and XXXX XXXX XXXX XXXXCare simultaneously : Reporting liabilities that have not been verified as legally enforceable debts. 


Monetizing consumer data through scoring, marketing, and analytics sales while representing in SEC filings that data is anonymized and consumer-permissioned. 


Refusing to produce the evidentiary chain of custody showing how each reported liability entered their system. 


Describing themselves to regulators as neutral repositories but describing themselves to investors as data-commercialization enterprises. 


This dual posture amounts to conflicted fiduciary behavior and deceptive omission under FCRA, GLBA, and the FTC Act. 

XXXX. Commercial and Fiduciary Contradictions CRA What They Tell Consumers What They Tell Investors Apparent Breach XXXX  We simply report what furnishers send ; we do not create or profit from consumer data. 
XXXXXXXX XXXX XXXX XXXX lists Data and Analytics Services as its fastest-growing revenue stream from consumer information sales. 
Misrepresentation of role ; potential GLBA XXXX violations. 
XXXX States that consumers control their personal data. 
SEC filings describe monetization of proprietary consumer insights. 
Control promised control delivered. 
XXXX Markets trust through transparency. 
Reports Data & Insights as 70 % of total revenue. 
Transparency limited to shareholders, not consumers. 

Each CRA positions itself as a fiduciary to shareholdersbut functions, under the FCRA, as a statutory fiduciary to consumers for accuracy and privacy. They can not legally serve both masters when the interests conflict. 

3. Specific Liabilities at Issue Alleged Liability CRA ( s ) Reporting Evidence of Verification Current Status Everwise Credit Union 5049 XXXX XXXX None received despite two certified requests. 
Still reporting. 
XXXX XXXX XXXX XXXX XXXX XXXX No copy of signed note or transfer chain. 
Active trade line. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX None. 
Active trade line. 
LVNV Funding LLC four entries XXXXXXXX No documentation of assignment ; multiple entries for same portfolio. 
Duplicated liabilities. 

These items represent liability claims without proven origination, turning the CRAs into holders of false financial instruments under color of credit reporting. 

4. How These Practices Create Financial Harm Inflated debt ratios raise borrowing costs and insurance premiums.

Unverified duplicate entries ( LVNV ) distort debt-to-income calculations.

Data resale means every verification event is another transaction of my NPPI, without consent or disclosure.

Arbitration clauses in CRA terms bar consumers from class relief, insulating systemic misconduct.

5. Applicable Law Statute Section Nature of Violation Fair Credit Reporting Act 1681e ( b ), 1681i ( a ), 1681s-2 ( b ) Failure to ensure accuracy ; refusal to reinvestigate.

Gramm-Leach-Bliley Act 6802 & 12 C.F.R. 1016.7 Unauthorized disclosure and failure to honor opt-out. 
FTC Act 45 Deceptive public statements. 
XXXX XXXX XXXX False certifications in SEC filings XXXX 


6. Requested Regulatory Actions For CFPB : Open supervisory examination into whether CRAs verify debts before reinsertion and whether they treat unverified entries as assets for analytic sale. 


For FTC : Investigate privacy-policy contradictions and data-sharing practices. 


For SEC : Examine XXXX statements for potential material misrepresentation regarding consumer consent and data ownership. 


For All Agencies : Require CRAs to disclose any securitization or revenue directly tied to consumer report data.

Company response to consumer: Closed with explanation