Consumer complaint received 2015-08-17 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Loan # XXXX XXXX XXXXProperty Address - XXXX XXXX XXXX XXXX XXXX XXXX, CA.XXXX1. I am not getting the answers to my questions I am making a 3rd request to Wells Fargo Home Mortgage for the name and extension of the CEO of Wells Fargo Home Mortgage in order to correctly address my loan concerns. In a typed response Please do not skip this question. 
2. I am making a XXXX request for the direct contact number to the fraud department. In a typed response Please do not skip this question. 
3.Wells Fargo has sent me several Pick A Pay Loan Disclosures for loan # XXXX XXXX XXXX and each one has a different hand print and different dates and different address stated for the same disclosures. The Pick A Pay Loan Disclosure WAS NEVER SIGNED more then once. This is fraud that needs to be addressed. Who is the contact for fraud for Wells Fargo Home Mortgage Fraud. In a typed response Please do not skip this question. 
4. I am faithfully addressing the issue by making a XXXX request to Wells Fargo Home Mortgage to accept a Certified Affidavit for Forgery Signature from a Handwriting Exert. In a typed response Please do not skip this question. 
5.I requesting Wells Fargo Home Mortgage to give me the name and a single point of contact to speak directly to about my Pick A Pay Loan Disclosures for loan # XXXX XXXX XXXX that each one has a different hand print and different dates and different address stated for the same fraud disclosures. This Pick A Pay Loan Disclosure was never signed more then once more .In a typed response Please do not skip this question. 
6.Wells Fargo Home Mortgage will send me copies of documents but when I ask for a exact answer about a document Wells Fargo Home Mortgage over many months will not answer my question or give vague answers. On the document Wells Fargo Home Mortgage sent called the " Note " dated XXXX XXXX, 2004. On this Note Document I do n't understand what the address of : XXXX XXXX XXXX, XXXX, CA. XXXX has to do with the Note that is supposed to be for address : XXXX.In a typed response Please do not skip this question. 
7. I have made XXXX request to Wells Fargo Home Mortgage requesting copies of all original mortgage statements from the start of this loan because I do not have all copies of all my mortgage statements from the start of this loan. I need all copies of my original mortgage statements with the front and back copies disclosing all required disclosures in order to validate the debt and loan servings concerns. In a typed response Please do not skip this question. 
8. If Wells Fargo Home Mortgage wants to charge me a fee to send me copies of all my original mortgage statements front and back sides I will pay for a loan serving fee for all my original mortgage statements from the start of this loan .The reason I don, t mind paying a loan servicing fee is because I do not have all copies of my original mortgage statements from the start of this loan with all pages front and back sides with all disclosures.In a typed response Please do not skip this request. 
9. We feel Wells Fargo is attempting to commit fraud and block verification of the loan amount and loan servicing disclosures so we are willing to pay a loan serving fee for this information. 
10. Are there in Corp Advance fees, Inspection fees, court fees legal fees, for this loan? If so on what dates? 
11. What is the status of my Loan Modification Application? 
12. Will you tell me what my loan option are? 
13. Who will be my single point of contact for my loan Modification? 
14. Who will be my single point point of contact outside of the loss mitigation department that I can speak to address my fraud Pick A Pay Loan disclosures sincerely. 
15.Please submit Name and address and phone of trustee/Investor for this loan for lending disclosures including fraud concerns.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation