Consumer complaint received 2025-06-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: ID

Complaint narrative:
On XX/XX/XXXX I was approached through the XXXX by a man named XXXX XXXX XXXX ( XXXX XXXX. He asked if " I wanted to work for a company called XXXXXXXX whose job it is is to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX' He asked if I understood and I said, " So I look at a product and then give a review on it and this allows it to have more chances of being bought? '' He said, " Let me show you an example. He sent a graph of two products A and B. And said if you wanted to buy a product on an online shopping platform but you see two merchants. XXXX XXXX has XXXX sales and XXXX has XXXX sales which would you choose? '' I said, " XXXX XXXX. '' He said " The purpose of this job is to help XXXX XXXX gain more sales to be a better merchant than XXXX XXXX so that more buyers will be confident in choosing them as well. '' He asked if I understood and I said yes. He then said, " XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX of XXXX per day ). It takes 30-60 seconds to improve 1 product. When you click on improve sales the system will automatically issue products to you and then when you click submit the system will automatically upload real data to the merchant. He said the daily base paycheck is $ XXXX {$300.00} and this job can get paid every day. Working time is XXXX minutes, no fixed time limit. '' He then sent me a link to a training website for the constructor website and a referral code. Then when I registered he asked me for my referral code back. It started very simply. I would send in transfers through the XXXX of $ XXXX {$100.00} and they would be changed into XXXX and then I would transfer that to an app called XXXX and then it would be transferred to the XXXX website. On XX/XX/XXXX I received a deposit from the XXXX XXXX of {$250.00}. And then transferred out of my own account XX/XX/2025 : {$290.00} and {$530.00}. At the end of that day I got a withdrawal from the XXXX website for finishing my sales of {$1200.00} and received it into my bank on XX/XX/2025 from the XXXX XXXX. On XX/XX/2025, I was asked to wire transfer {$2000.00} to a new app called Coinbase where it was received and then transferred to ETH from another app called XXXX. Then transferred to the website. I was able to complete that sale, the next sale came up for {$5000.00}. I transferred all the money from my account to Coinbase through a wire transfer and then when coinbase received it through XXXX and then to the XXXX website. I went on to complete that sale and the next sale that came up was for {$12000.00}. I don't have that kind of money and felt stressed out and overwhelmed because I had already given all my savings and now was asked to send almost double what I had already sent through to this XXXX  website. I reached out to the website and said, " I don't have those funds. '' They sent me their Terms and Conditions which state, " " Every agent must take responsibility to complete all assigned sales within their sets to maintain confidentiality and reputation of merchant and company. Agents must complete a set of sales within XXXX hours to assure effective data collection. XXXX : The assests balance is higher the more chance to get higher priced sales ( All sales are randomly assigned by the system based on the amount of the account. ) If you have a negative asset balance or your account shows an insufficient balance you will need to deposit your account before you can continue submitting ( for example if your account is negative {$20.00} you need to deposit {$21.00} ). All deposited fund will not be spend and will be returned to your asset balance after completed sales. ( Deposited funds will be allowed to be withdrawn after meeting the withdrawal requirements ). I was told my the website and my representative that I would need to come up with the {$12000.00} and deposit it into Coinbase and then transfer it to the website in order to finish my sales and then withdraw all the money I deposited and my commission from sales. I haven't been able to complete them and there isn't a way I can pass on a sale. I reached out to coinbase on XX/XX/XXXX after contacting my bank and a lawyer about what I can do. They advised me not to pay the money and to reach out to Coinbase to see what they can do. When I contacted coinbase I told them that I fell into potential fraud. They asked me to verify my account and the dates and the amount I sent. I verified my account and they said they can see that they received them, but once they hit the blockchain there is nothing they can do to retrieve those funds back.

Company response to consumer: Closed with explanation