Consumer complaint received 2025-10-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
RE : Verified & Cleared Funds Held by Chase w/o Justification ; and False Accusations Against XXXX On XXXX, I moved my funds from Bank of XXXX to my Chase checking account. These funds were my paycheck. To transfer the funds, I obtained a cashiers check for {$2300.00} from my Bank XXXX XXXX account and deposited it with Chase, then closed my BofA account. 
Chase subsequently placed a hold on the check and provided multiple, conflicting, and elaborate explanations, resulting in hours worth of calls back and forth between the XXXX banks, including Chase XXXX XXXX department, and " Loss and XXXX ''. The repeatedly pointed the finger at XXXX. 

Representatives told me that : The check was not being cleared by Bank XXXX XXXX ; The check would not be released by Bank XXXX XXXX ; The check was under investigation The check could be released tomorrow XXXX The check needed " manual review '' call tomorrow to request it The check required verbal confirmation from Bank XXXX XXXX before the funds could be released. 
XXXX indicated that nothing had been received at all Following Chases many instructions, I visited Bank XXXX XXXX in person. 
Bank XXXX XXXX verified that the cashiers check had already been endorsed by JPMorgan Chase and that the funds had cleared and been withdrawn from the account. I was provided printed documentation confirming the transaction sequence numbers and that Chase had received the funds and a photo of the endorsed check. 

When I called Chase for clarification, I was told by a representative that the funds had been received but were being held due to suspicion of being returned, despite the funds already being available to Chase and with no evidence of fraud. In fact, the issuing bank had released the funds. The representative also stated that even if the check is later deemed legitimate, Chase would continue to hold the funds until midnight on the XXXX, pending verbal confirmation from Bank XXXX XXXX, while simultaneously acknowledging that Bank XXXX XXXX does not provide such verbal verification. I was also advised I could not know the reason as to why or how this check was at " risk of being returned '' or suspected fraudulent ( following receipt of the funds ). 
I spoke with a supervisor named XXXX and attempted to gain some clarity about what was actually happening. XXXX was dismissive, rude, patronizing, and unhelpful. I will admit it worked. As a single parent with XXXX kids and no way to pay bills, having {$77.00} in my account, XXXX 's condescending tone got to me. All she could share was this is the process, wait til the XXXX. 

I am without access to my {$2300.00} paycheck that I brought to Chase via a cashier 's check ; my next pay date is not until the XXXX. This means I will effectively go an entire month without income because Chase is holding verified, cleared funds without a valid reason or explanation. 


In short : Cashiers check of {$2300.00} drawn from Bank XXXX XXXX. Bank XXXX XXXX provided documentation showing that the check had fully cleared and was endorsed by Chase, along with the corresponding sequencing numbers confirming completion. 

Chase confirmed receipt of funds yet continues to hold them without cause or justification, leaving me without a paycheck for an entire pay cycle. 

No documentation, explanation, or evidence of fraud or return risk has been provided ; only inconsistent statements from Chase representatives. 
The documentation from Bank XXXX XXXX clearly shows the funds were received and cleared, raising serious questions about XXXX  handling of the transaction.

Company response to consumer: Closed with explanation