Consumer complaint received 2026-01-21 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
b'1/21/2026\nDear Sir,\nThe Citibank froze my account in early XX/XX/2025 and said they will close the account and send the check to me.  When they closed it on XX/XX/2025( according to the bank statement).  I called multiple times with the recording and had no clear answer.  I contacted the sender on XXXX XXXX and they told me Citibank returned no money to them after the sender rejected the bank  multiple times.  The  legal team of the sender had already sent all the paperwork concerning the whole documents for the payment.  \nThree months passing by the Citibank has never reply or tell me what was going on with the check.  All they told me that the account was closed and there were  XXXX money in the  account. Please look at this matter and help me out.  The bank think it is fraud money but it is not.  I know the bank had contacted the sender so many times  and I only knew it from the sender. Thank you.\nBest,\nXXXX\n\nThis was a letter I sent to the bank, but it might be lost.  I sent certified mail with return receipt and never got anything back\n\nXXXX XXXX\nXXXX XXXX and XXXX XXXX\nAccount XXXX XXXX\nXXXX XXXX XXXX\nXXXX XXXX, CA XXXX\nPhone# XXXX XXXX XXXX\nEmail: XXXX \n\nDate:XX/XX/2025\n\nSent via Certified Mail\nReturn Receipt Requested\n\n Citibank, N.A.\nXX/XX/XXXX\nPO box XXXX\n\nXX/XX/XXXX, TX XXXX\n\nSubject: Formal Demand for Immediate Review and Release of Wrongfully Seized Business Funds\n\nTo Whom It May Concern,\n\nI am sending this letter via Certified Mail with Return Receipt Requested to formally document a serious and unresolved issue involving the closure of my business checking account and the seizure of my funds.\n\nI was originally informed that my account was under review and that the remaining balance would be mailed to me within 3060 days. Since that notice, I have received no follow-up communication, no explanation, and no documentation regarding any investigation or reason for holding my funds.\n\nEvery attempt to reach the Compliance Department has resulted in extremely long wait times and no clear answers. Most recently, I was told that Citibank has classified my funds as fraud money. I strongly disagree with this accusation, as no evidence or explanation has been provided to justify it.\n\nAdditionally, I was informed that Citibank attempted to return the funds to the original sender multiple times, and the sender rejected the return every time, confirming that the deposits were legitimate and authorized. Despite this clear confirmation, Citibank still decided to seize my funds and label them as fraudulent without providing any proof or reason.\n\nThis action has caused severe and unnecessary hardship to my business, including:\n\n*Inability to access my own lawful funds\n\n*Disruption of business operations\n\n*Harm to my business reputation\n\n*Financial and emotional stress\n\nI am formally requesting the following:\n\n1. A written explanation detailing the specific reasons, findings, and evidence used to classify my funds as fraudulent.\n\n2. A complete copy of all internal notes and investigation documents related to my account.\n\n3. Immediate reconsideration of this decision and the release of my funds without further delay.\n\n4. Written confirmation that Citibank attempted to return the funds and that the sender rejected them.\n\nIf Citibank does not resolve this matter promptly, I will have no choice but to:\n\n*Seek legal representation to recover my funds and any damages\n\n*File formal complaints with the CFPB, OCC, and FDIC\n\n*Continue documenting all communication attempts for legal and regulatory purposes\n\nI request a written response within 7 business days of receiving this letter.\n\nThank you for your immediate attention. I expect Citibank to handle this matter with the seriousness and urgency it requires.\n\nSincerely,\nLinda Tran\nTran Imports and Exports LLC'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation