Consumer complaint received 2025-03-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: NY

Complaint narrative:
To The American Express dispute resolution Dispute Received XX/XX/XXXX Estimated Resolution XX/XX/XXXXXXXX  Ref. No. XXXX The service advisor provided the documentation and invoice. 
It is evident that the vehicle was in the dealers possession from XX/XX/XXXX to XX/XX/XXXX. XXXX failed to provide me with the necessary information, including the return date of the vehicle. Consequently, I was unaware of the duration during which the vehicle would be out of service. 
I was misinformed and was not provided with the necessary information regarding the duration of the service. Consequently, I should not be charged for an item that I was not made aware of. 
XXXX XXXX The following was sent to The American Express dispute resolution Dispute Received XX/XX/XXXX Estimated Resolution XX/XX/XXXX Ref. No. XXXX The service advisor provided the documentation and invoice. 
The vehicle was in the dealers possession from XX/XX/XXXX to XX/XX/XXXX. XXXX failed to provide me with the necessary information, including the vehicle 's return date. Consequently, I was unaware of the duration the vehicle would be out of service. I was misinformed and was not provided with the necessary information regarding the duration of the service. Consequently, I should not be charged for an item I was unaware of. 

The Following was the first letter sent : First letter of request for credit and do not approve any charges from XXXX  Subject : Claim Explanation and Request for Credit Dear Madam/sir , I am writing to formally document the events surrounding my claim and to request a credit adjustment of {$570.00}, as it has come to my attention that misrepresentations were made by a third party, of which I was unaware at the time. Furthermore, I was not fully informed of the circumstances surrounding such charges. 

Details of the Claim On XX/XX/XXXX, based upon the contract furnished by the XXXX XXXX agreement summary. 
1. The vehicle identified with VIN # XXXX, a XXXX which required maintenance. 
2. The Car was taken to XXXX of XXXX. 
3. According to the Rental Agreement # XXXX, a. The Pickup date was Tuesday, XX/XX/XXXXXXXX XXXX XXXX b. The Return date was Sunday, XX/XX/XXXX, XXXX XXXX 
XXXX. The Estimated Bill to indicated : XXXX XXXX XXXX XXXX, Pays XXXX % XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NY XXXX. Phone : ( XXXX ) XXXXXXXX XXXX 
5. Due to this event, the incurred charge of {$570.00} occurred, which was not my financial responsibility nor my obligation. 

Furthermore, invoice XXXX, dated XX/XX/XXXX, from XXXX of XXXX, indicated the car was ready as of XX/XX/XXXX. 

Proof of Third-Party Responsibility The Estimated Bill, according to the XXXX  contract, That party, XXXX XXXX XXXX XXXX XXXX Pays : 100 % According to the discussion with XXXX OF XXXX, XXXX. Has acknowledged the Vehicle recalls. 
There will be no financial responsibility for any amount during our initial call for service maintenance. 

As evidence, I have attached the list of supporting documents, such as invoices or any agreements stating their acceptance of responsibility. These documents confirm that XXXX XXXX XXXX and XXXXXXXX XXXX XXXXXXXX have assumed liability for the charges in full. 

Upon entering into the contract, I explicitly acknowledged the terms and conditions. However, I was not informed and failed to notice any provisions that obligated me to assume financial responsibility, including having informed consent to understand the limitations or duration of the rent Unless there did either party make significant misrepresentations? 

At the time of the transaction, I was unaware of these inaccuracies. I acted in good faith based on the information provided to me by XXXX XXXX XXXX and XXXX of XXXX.

Company response to consumer: Closed with explanation