Consumer complaint received 2019-09-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/XXXX, a company called, " XXXX XXXX XXXX, '' called my cell phone and told me that my XXXX laptop computer had a virus and that they could help to install a anti-virus software on my computer. The phone call back number was XXXX. The techs name was XXXX. They called from a 1-866 area code number. The tech on the phone sounded like it was a legit company and I allowed them to log in remotely onto my computer to install the software. This company was on my computer for quite some time and charged me {$390.00} for their services. I was never told that there was an automatic reoccurring fee. This transaction was processed with a check for {$39000.00} and it was processed on XX/XX/XXXX per Wells Fargo Report. The tech on the phone assured me that my computer was fixed and that the program was installed. 

On XX/XX/XXXX, I received another phone call from a company called, " XXXX XXXX XXXX, '' they said that they needed to update my computer. They said that they installed my security system in XX/XX/XXXX. I allowed remote access for less than 2-3 minutes. I had my father on the phone with me and he told me to hang up as it was a scam. The person on the phone said, " We have all of your information, '' and hung up the phone. I called Wells Fargo to complain and close my accounts immediately. I also called XXXX Support and the tech checked my computer to assure no information was shared. 

On XX/XX/XXXX, a different company called me. I do not remember the exact name of that company, They stated that the software I purchased last year was running out of its grace period and that according to legal agreement, it would automatically charge my checking account on file. They said if I did not renew my subscription, then they would automatically charge my account up to {$4500.00}. I I asked them when i purchased it and they said in XX/XX/XXXX and said the last four digits of my then, checking account. I hung up the phone and contacted Wells Fargo to submit a claim. 

On XX/XX/XXXX, I received a voicemail from another person ( Call was from a blocked number ) stating that my software on my account was running out and that they would be automatically charging my account. They left a call back number which is XXXX. 

On, XX/XX/XXXX, I received another another voicemail from another person ( Call was from a blocked number ) they stated again, that my software on my account was running out and that they would be automatically charging my account up to XXXX due to legal agreement. He left a name which I believe is, " XXXX. '' His accent was very strong. They left a call back number XXXX. 

On XX/XX/XXXX I received another voicemail from another person named, " XXXX. '' He did not leave a company name. He said that today, my account will be charged {$4500.00}. He said to call back at XXXX. He said to call back on the number and ask for XXXX. 

Since all of these incident, I have reported all incidents to Wells Fargo Bank. I did not know what the first company ( scammers ) were criminals committing fraud on my checking account. I am filing this claim so that you can look into this further. Wells Fargos is also investigating my case for reimbursement. Please note that this complaint is focused on the scam company who has changed the name of their company several times. I am still received blocked phone calls from them and am not answering.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation