Consumer complaint received 2018-01-09 00:00:00
Product: Payday loan, title loan, or personal loan — Personal line of credit
Issue: Problem with the payoff process at the end of the loan — 
Company: Loantopia
State: CA

Complaint narrative:
I got a loan with Loantopia in XX/XX/XXXX and the terms was that I pay them off for 2 years at an extremely high interest rate. However it was made clear to me that if I paid off my loan earlier that I would not have to worry about the additional incurred interest.

So in XX/XX/XXXX/XX/XX/XXXX I had the money available to pay them in full. So I tried more than 10 times in the course of 2-3 months to try to make full payment. But every time I called the number listed on their website, on XXXX, in their emails, or anywhere else it would go to a terrible call center and the person would tell me that they would call me back, then hang up on me. I dealt with this for 2-3 months and never got a phone call back.

I even tried logging in online on their portal system which they say will allow me to login and make a loan payment. However their online portal is broken and does not work, every time I try to login it gave me an error message. I ended up calling the company who manages the payment portal software and they told me they are no supporting loantopia anymore, which means that I couldn't pay online even if I wanted to because it is broken. 

I tried calling loantopia a few more times to pay off my loan in full. But the same thing kept happening, they said they would call me back and never got anything.

Because loantopia was in void of their own contract, by not allowing me or giving me any viable way of making a payment in full. I took matters into my own hands and closed my bank account and got a new one. So they are no longer able to take ACH transfers from my account. I also went ahead and filed a dispute on all the ACH payments that came out of my account since XX/XX/XXXX as they were fraudulent and should not have came out in the first place, as I was would have made payment in full if they provided me the means to do so. 

Also on my credit report it shows the loantopia loan with a balance of {$0.00} and marked at " paid ''. So they werent even reporting this correctly. However, now their collections department is contacting me telling me they are going to send me to collections and they added additional fees to the total amount due. Saying I owe them more than {$3000.00} when technically it should be much less because I'm paying it off in full. 

I am not going to make any more payments to this company because they are in default of their contract. In the email from their legal department it also says to call the legal department, but it gives me the same number that is on their website. So when I called to try to talk to the legal department, they once again told me that someone would call me back and then hung up. After 2 more tries I FINALLY got through to the legal department and the lady I spoke with was upset that I was being aggressive on the phone. 

She did not understand my frustration and told me I would need to call back and speak to someone else because she didn't want to deal with me. She also said that I was calling the " wrong '' number but even in the email from their legal department it tells me to call XXXX.

Company response to consumer: Closed with monetary relief