Consumer complaint received 2026-03-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: CHERRY TECHNOLOGIES INC.
State: FL

Complaint narrative:
CFPB XXXX XXXX XXXX XXXX and XXXX XXXX XXXX : Cherry Technologies Inc . Contract ID : XXXX Original Complaint XXXX This submission serves as a formal escalation of my complaint XXXX a correction XXXX Cherrys apparent mischaracterization of the dispute. XXXX has attempted XXXX reframe this matter as a routine service dissatisfaction issue. That characterization is factually XXXX legally incorrect. This is a case involving material misrepresentation used XXXX induce a high-interest, merchant-arranged financing agreement, XXXX it raises serious concerns under federal XXXX state consumer protection laws. Nature of the Violation : This financing agreement was originated through a merchant partner ( a med spa ) at XXXX XXXX of sale. The services were marketed XXXX sold with explicit representations that the treatment would result in permanent XXXX removal in the treated areas. These representations were : - Definitive in nature ( not framed as variable or uncertain ) ; - Material XXXX the transaction ; and - The primary inducement for entering into a ~ {$10000.00} financing agreement at XXXX % interest. The treatments were completed ; however, the promised permanent result did not occur, as XXXX returned to the treated areas. This outcome directly contradicts the core representation on which the transaction was based. Had accurate disclosures been madespecifically that : Results were not permanent, Outcomes were variable, or Ongoing maintenance would be required I would not have entered into this financing agreement. XXXX Role and Responsibility : XXXX can not reasonably position itself as a passive XXXX-party lender in this transaction. XXXX operates as a XXXX financing platform, originated this loan specifically for these services at XXXX XXXX of sale, and enabled the transaction through its integration with the provider. As such, XXXX is directly linked XXXX XXXX benefited from a transaction induced through misrepresentation. XXXX attempt XXXX isolate the financing obligation from the underlying transactionparticularly where that transaction was procured through deceptive or misleading representationsraises concerns under : The FTC Holder Rule ( preservation of claims XXXX defenses ) : Federal prohibitions on unfair, deceptive, or abusive acts or practices ( UDAAP ) Applicable state consumer protection laws, including deceptive trade practices statutes Improper Handling of Dispute. XXXX response XXXX daterequesting information about services not completed or services that did not meet expectationsdemonstrates a failure to properly identify XXXX investigate the actual basis of the dispute, which is inducement through misrepresentation, not non-performance. This approach effectively attempts XXXX : - Shift the burden entirely onto the consumer ; - Avoid addressing the legality of the underlying transaction ; XXXX- Limit the scope of review XXXX categories favorable to denial. This is not an acceptable or good-faith dispute investigation. XXXX XXXX XXXX XXXX XXXX The merchant is now closed, eliminating any XXXX XXXX for remediation directly from the provider. This leaves consumers in a position where they are bound XXXX high-interest financing for services that were materially misrepresented with no ability XXXX obtain correction, refund, or recourse from the XXXX XXXX XXXX continued enforcement of this obligation under these circumstances compounds the consumer harm. Notice of Further Action : If this matter is not resolved appropriately, I am prepared XXXX pursue additional remedies, including : - Filing complaints with the Florida Attorney General ; - Filing complaints with relevant medical XXXX professional licensing boards ; XXXX - Exploring private legal action for damages arising from deceptive inducement XXXX unfair trade practices. I am prepared XXXX provide documentation, sworn statements, XXXX any additional evidence in my possession necessary XXXX support this complaint. I request that this matter be treated as a serious regulatory issue, not a routine billing dispute.

Company response to consumer: Closed with explanation