Consumer complaint received 2025-05-05 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — High-pressure sales tactics
Company: DriveTime
State: NC

Complaint narrative:
Subject : Formal Complaint Regarding Unauthorized Credit Inquiries and Deceptive Lending Practices DriveTime Car Sales, XXXX, XXXX  To Whom It May Concern : I am filing this complaint regarding deceptive and potentially unlawful conduct by DriveTime Car Sales, located at XXXX XXXX XXXX, XXXX, XXXX  XXXX, during a vehicle financing attempt on XX/XX/year>. 

I visited the dealership with a pre-approval from my employer 's credit union for the purchase of a XXXX XXXX. I made it explicitly clear that I intended to pursue financing through this institution and did not authorize a mass distribution of my credit application. 

Despite this, the dealership ran my credit through XXXX separate lenders, all resulting in hard inquiries that now appear on my credit report. This shotgun approach was never disclosed to me, and I was led to believe there would be only XXXX inquiry. 

Even more concerning is the fact that XXXX  XXXX XXXX appears as one of the inquiries, yet when I contacted them directly, they confirmed they never received an application from me and could not locate any reference to one. They stated that unless I had an application number, they could not assist furtheryet they clearly had access to my credit data. This raises questions of unauthorized access to my consumer report. 

The dealership has failed to provide : A list of all lenders to whom my credit was submitted Any copies of applications allegedly submitted on my behalf Documentation of approvals, denials, or the claimed XXXX XXXX loan offer Any explanation or disclosure of dealer reserve practices ( i.e., interest rate markups for profit ) A signed document from me explicitly authorizing multiple hard credit inquiries Further, the dealership pressured me to place a {$500.00} " hold '' on a different vehicle ( a XXXX XXXX  ) with no documentation provided, no explanation of loan terms, and no transparency. The original vehicle I came for was quickly dismissed without negotiation. 

These practices may constitute : Violation of the Fair Credit Reporting Act ( FCRA ) Deceptive consumer practices under the Dodd-Frank Act Failure to disclose material terms of financing under TILA ( Truth in Lending Act ) I am requesting the Bureau investigate DriveTimes conduct regarding : Unauthorized dissemination of my personal credit data Improper use of dealer reserve markups Deceptive or misleading lending representations Systemic pressure tactics are designed to confuse and manipulate consumers I have documentation of my communications with both the dealership and XXXX XXXX  XXXX and am willing to provide further evidence upon request. I also intend to dispute each of the XXXX hard inquiries with all XXXX  credit bureaus unless this is resolved satisfactorily. 

This experience has caused measurable damage to my credit profile and personal trust in the car financing process. I am seeking accountability, transparency, and correction of the damage done to my credit standing. 

XXXX XXXX XXXX XXXX XXXX Since I left the dealership on the XXXX I have not spoken with them despite seeing their attempts to call me. As mentioned in the email I sent them ( the only correspondence with them- I HAVE NOT RECEIVED ANYTHING FROM THEM. I was never given anything to sign, nor did I offer a signature. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank you for your time and attention. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation