Consumer complaint received 2024-02-22 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: U.S. BANCORP
State: NE

Complaint narrative:
I am really losing my patience with CFPB. It seems they are nothing more then another government entity wasting tax payers money. I have complained about U.S. Bank and CFPB just marks things as it seems to fit them. U.S. Bank is the worse bank I have ever dealt with. Very dishonest!!!! XXXX XXXX sent me a letter to show what the agreement was between U.S. Bank and myself is. I already know what agreement is. U.S. Bank can not or will not admit there wrong doing. So lets try this again. I have already spoken to an attorney about this matter. I don't know where XXXX got his information but at no time did U.S. Bank send a check in the amount {$1800.00} to XXXX XXXX or Citi/Bank . The check U.S. Bank sent was check # XXXX for the amount of {$1700.00} dated on XX/XX/XXXX. XXXX XXXX considered this to be a third party check and rejected it. To be honest they were lucky that is all that happened. When these cashiers checks were delivered to my house no one was home and they were just left on the front steps. The amount of {$1800.00} XXXX refers to is definitely a check that paid XXXX/CitiBank XXXX XXXX. It was a personal check that I wrote from my XXXX XXXX checking account. Check # XXXX, amount {$1800.00}, dated XXXX XX/XX/XXXX. This is easily verified. U.S. Bank will not find a check for this amount in their system as they never issued it. They need to be honest about that. When I sent this check to XXXX XXXX I notified XXXX XXXX, XXXX XXXX and XXXX XXXX of this. These are the loan officers I have been trying to deal with. XXXX weeks later I had another cashiers check dropped on my front steps. It is a check written out to XXXX XXXX in the amount of {$1700.00}, check # XXXX, dated XXXX XX/XX/XXXX. This is an exact duplicate of the first XXXX. U.S. Bank should know better. I still have that check. XXXX XXXX has already been settled. So why was a check issue to XXXX XXXX and not to myself. Also there is the matter of {$540.00} that was my first payment in XXXX that is not reflected on my account. Again this was a transfer from XXXX XXXX. These things are easily verified. I have asked U.S. Bank to fix this several times and they don't even acknowledge this. U.S. Bank is sadly mistaken if they think I am going to let them steal almost XXXX XXXX XXXX dollars from me. And XXXX XXXX XXXX to do her job instead of just agreeing with XXXX XXXX Everything I have written here is completely true and can be verified. Just reach out to XXXX XXXX. They are my main bank and it will remain that way. U.S. Bank to dishonest and difficult to ever be my main financial stone. As far as CFPB goes I wish they would actually represent themselves as a consumer caring institution they claim they are. If this needs to go to the courts then so be it. 


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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief