Consumer complaint received 2021-04-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Conn's, Inc.
State: FL

Complaint narrative:
I had three acounts with Conns Appliances , Inc./Conn Credit Corp , XXXX XXXX XXXX, XXXX, TX XXXX , Telephone ( XXXX ) XXXX, that were charged-off. The three accounts were : 1 ) Account number : XXXX, Balance {$840.00} 2 ) Account Number : XXXX, Balance {$700.00} 3 ) Account Number : XXXX, Balance {$330.00} I contacted Conns Appliances about the debts in order to pay them off or settle the accounts. Conns Appliances stated that they no longer held the debt and that I would need to contact XXXX XXXX , XXXX ( XXXX ) debt collection at XXXX. I then contacted XXXX XXXX , XXXX who informed me that they no longer held the debt and I would need to contact FBCS debt collection, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, PA XXXX, ( XXXX ) XXXX. 

I contacted XXXX  debt collection and found that they were in fact collecting the debt. I asked XXXX  if they would remove the accounts from my credit reports if I paid the three accounts. XXXX stated that they would accept payment for the accounts but did not report to the credit bureaus. XXXX  informed me that Conns Appliances/Conn Credit Corp reported all acounts to the credit bureaus. XXXX told me that I would need to call Conns Appliances/Conn Credit Corp in order to see if they would remove the accounts from my credit report if I paid the accounts since the accounts were on my credit report for almost 7 years anyway. Conns Appliances stated that they would not do so and would continue reporting the accounts as negative. I paid a settlement amount through XXXX  who confirmed that the accounts had been resolved for the stated amounts. 

After I made the payments on XX/XX/2021, I disputed the balances owed to Conns Appliances/Conn Credit Corp on the three accounts and with all three credit bureaus. In the dispute, I provided Conns Appliances/Conn Credit Corp with the name of the CORRECT debt collector that held the three accounts, provided their telephone number, and provided a receipt number so that they could verfiy that the accounts had been satisfied. 

Conns Applicances/Conn Credit Corp failed to conduct any investigation and returned investigation results to the three credit bureaus VERIFYING THE ACCOUNTS AS ACCURATE. 

On XX/XX/2021, I again disputed the information for the three Conns Appliances accounts with all three credit bureaus. I explained that the debts were in fact paid or settled in full and the account balances were incorrect. I informed Conns Appliances that I would file a complaint with the Federal Government if they failed to conduct an investigation as required by law. I also provided them with a copy of the credit card receipt and the three letters from XXXX showing that the three specific accounts had been resolved. 

On XX/XX/2021, I was notified by XXXX that the results of the investigation into Conns Appliances Account Number : XXXX, Balance {$700.00} was complete. The status is listed as Account charged off. {$700.00} written off. {$700.00} past due as of XX/XX/2021. The Reinvestigation information stated This item remained unchanged form our processing of your dispute in XX/XX/2021. Once again, Conns Appliances/Conn Credit Corp again incorrectly verified the ACCOUNTS AS ACCURATE with the credit bureau even after being provided receipts. 

At the point, Conns Appliances/Conn Credit Corp is knowingly and willfully failing to conduct investigations regarding the accuracy of their reporting as required by the FCRA. Furthermore, Conns Appliances/Conn Credit Corp does not even know who is collecting their debts. As a result, it is impossible for Conns Appliances/Conn Credit Corp to properly report anything to the credit bureaus. I can not be the only individual that is being negatively affected by Conns Appliances/Conn Credit Corps failures to properly record, investigate, and report accurate information to the credit bureaus.

Company response to consumer: Closed with explanation