Consumer complaint received 2024-08-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Dear Cfpb, I never abused any baking system or any system debit or credit wise with wells fargo bank ever. This is all lies. I have not ever intentionally or unintentionally abused their bank systems. This is defamation of my character in all ethics of them falsely accusing me and putting this in a file to their bank and not informing me of any of this. I was made aware of this false information by deciding to visit XXXX of their branches during business hours. Also I was constantly hung up on by several loss prevention phone representatives without any reasons. I did not yell, scream or call anyone out of their name nor did XXXX disrespect anyone during my calls into their customer departments. 

I am reaching out to you again not because I would like to open a new account with wells fargo bank ever again. I went inside of a wells fargo branch just to see if I could open an account with them as a representative over the phone said that I could. My ultimate purpose for this was to obtain information that was not relayed to me regardless of countless calls about my cases with them. 

Wells fargo representatives seems to have much disconnect between each agent you speak with. And even after they say they'll document most calls and things discussed they never can seem to find Information concerning issues that has taken place.

At the time as I was going through the fraud concerns with wells fargo Bank I am still trying to process grieving my mother 's passing. This was also expressed and the bank has utterly violated my rights constantly, lied to me time and time again. Lastly the main reasons for this is I still have not received or recovered lost funds to me from this bank. And in closing to have the bank manager inside of the bank come over to tell me that it was a file stating wells fargo created this file stating I had abused their systems and also had filed too many claims to abuse their system. This was a complete shock and embarrassment to me as I discovered humiliation to the highest of degrees. I did not know none of this information that they had on a file they created and this was reasons for them closing mu accounts and denying my claims even after they truly discovered the fraud from said merchant and admitted the merchant had committed fraud they paid me a small portion of my claims but not all. To approve a small portion but deny me all of the portions is very insulting to me. And to defame my character which does not sit well with me having the inside branch bank inform me of this issue was a violation of my rights and also caused me even more grief with this wells fargo bank. I am still owed my check of which I was contacted on two separate occasions from a representative Informing me of the litigation regarding the damages of them opening accounts without my consent and still have not received any relief, compensation or any check that they said they would resolve over the phone by the representative. I have yet to receive any monetary settlement for my claims or mediation fund regarding all of the violations they did in using my name and information to opening accounts without my consent or knowledge which were all ghostly to me. This behavior is not to be tolerated and I am seeking monetary damages now from wells fargo and do demand that you hold them accountable in all forms. I've full exhausted my energy, spirit and mental health trying over the phone and inside of several branches to reason with them in paying me what is owed. I already stated that I would be content with {$7500.00} for them opening those accounts without my knowledge or consent for that and lastly the XXXX that would complete me whole from the XXXX plus claim that was denied to me. They have refused to pay me anything at all. I did not received an email from this site or my bank that they had reached out to me requesting more information from that complaint internally or initially dating XXXX, XXXX. Which states that I had 60 days to respond. Nobody informed me of anything at all. To have to grieve a family member let alone it being your birth mother is most difficult enough. But to keep having to complain over and over to a criminal bank that seems to always have a problem doing the right thing and are always in trouble it seems with government agencies and the global world by violating policies and rules with no regard to abiding by any laws is utterly disgusting and very disturbing. I do not want to ever open an account with them ever again. I just want what is owed to me In full in a cashier 's check and I will not contact them or try to reach out to them ever again once I am reimbursed and made whole for my claims. I want what is owed so I can move forward in my life peacefully.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation