Consumer complaint received 2024-07-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: PNC Bank N.A.
State: NC

Complaint narrative:
The purpose of this complaint is to inform others of how PNC bank conducts business and to ensure that their corporate officers are aware of instances such as this one. Further this is a formal complaint requesting immediately release of the funds held for what they deemed a security hold. 
From a business transaction, I was provided a cashiers check drawn from PNC bank. On XX/XX/XXXX, My XXXX and I was told by the banker at PNC on XXXX XXXX in XXXX, NC that a 2 % fee of the total check would be charged to cash the CASHIERS CHECK. This was a major concern because the amount to cash it would exceed {$2000.00}. We voiced our concerns and the banker shared that opening an account could present as a better choice. She further collaborated the banks policy via the online website. To avoid the fee, a new joint checking account for my fianc and I was opened and the Certified PNC Cashiers Check was deposited into this account. 
The credits from this deposit were made available the next dayXXXX XXXX XXXXXXXX  XX/XX/XXXX ) On the following day ( XX/XX/XXXX ), my XXXX and I elected to make a wire transfer from this account to our XXXX XXXX account. The original goal was to transfer an amount and not the entirety. We went into the PNC bank in XXXX XXXX in XXXX, XXXX and sat with a PNC Banker. When we sat down we felt like we were already being profiled. We shared we wanted to make a wire to an external account. The banker looked into our account seemed to be looking for a reason to not make the transfer. He looked up at us like we couldnt do the wire. He immediately said oh we got to verify the funds as if we had done something wrong. At this point he was profiling. It wasnt an issue before. As if people of XXXX can not have credits in the bank, as if people of XXXX are doing unlawful things to have credits in accounts, as if people of color/account holders can not electronically transfer credits that belong to them. This became uncomfortable. He had not taken the time to assess our concern but profiled us and took issue with the amount we were seeking to transfer. I responded based on his actions, demeanor, and gestures, we want to immediately close the account and wire the total credits to the XXXX XXXX account. The banker walked out and returned with his superior. The superior expressed that she needed to again verify funds. After a small wait time, the verification was complete and the banker expressed he would proceed. I called in his presence, XXXX XXXX and spoke with a representative about the incoming wire. I was sent documentation along with wiring instructions for an incoming wire to my XXXXXXXX XXXX phone App. This information was provided to the banker and he expressed that the wire was processed. He provided documentation of the transfer of which entailed their protocol for wire transfers. We were told the credits would transfer in 24 hours. This never happened. I returned to the bank XXXX days later and was told the funds were being held for security reasons. There was no communication provided to me that an issue presented with the transfer being held by the XXXXXXXX XXXX  XXXX XXXX XXXX. So, the retaining of funds were with PNC bank unlawfully. There was no call and no documentation provided to me to support their action ( s ). The manager expressed that she was not aware of the hold and called two other departments for clarity. She was given an email address to contact the person in charge of the hold. Her attempts to reach this person was unsuccessful at the time. She asked if she could contact me later that day with any updates. I received a call about 2 hours later from a PNC representative expressing that she was my case worker assigned to the case. This was even more bizarre. Why would I need a case worker? She never provided me with a case number, call back number, email address or any supporting literature to explain their theft at this point. She led a line of questions that entailed who was the person who provided me with the Cashiers Check, how did I know this person, etc. Her questions to me were without merit nor were they within the guidelines of their policy. This line of questioning was an effort to create a reason for the unlawful hold of credits. She asked me if I knew how this looked? She stated, to open an account, then to come back and close it so soon looked suspicious. How unprofessional and yet another profiling statement. There is no contractual obligation for the account holder to keep an account especially after the unprofessional treatment of the organizations banking representatives. She was already aware that the XXXX XXXXy check had been verified. The credits had been electronically drawn and transferred from the Treasury to PNC bank and they were know doing fractionalized banking using the credits and interest without my knowledge and permission. This presents as unlawful conversion. XXXX hours later I received a call from another person from PNC Bank. At this point I was frustrated with their business acumen. This representative listened as I chronicled the situation. I shared with her that this issue would be reported. As such, it is reported to the XXXX XXXX XXXX, XXXX XXXX North Carolina XXXX XXXXf Banks, the Comptroller of the Currency, the CFPB, the Office of the Inspector General and the Federal Reserve. She stated that it could again take thirty days to resolve. As of now, the matter is unresolved. Again, I am seeking the immediate release of all credits. I am also looking to share with others the actions of this banking institution.

Company response to consumer: Closed with explanation