Consumer complaint received 2025-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: FIRSTBANK
State: AZ

Complaint narrative:
XX/XX/XXXX and today XX/XX/XXXX XXXX I am filing a complaint against First bank, and XXXX. I spoke with XXXX XXXX support with XXXX. 
This was on XXXX, and XXXX. I had an order stuck in the XXXX order system and I was referred to tech support. I even called the number to be sure it was tech support. 
They are in XXXX California phone XXXX. On XX/XX/XXXX he has me put an a called XXXX I told the bank rep said, oh no! 
XXXX no last name. said he could fix my order, but my email was on the dark web associated with a XXXX sight. 
I checked with XXXX later and I am not on dark web, I have high security with XXXX. 
XXXX proceeded to have 3 digital orders XXXX XXXX XXXX for {$300.00} each. Which I was not aware of. I did not see what he had done until we hung up the phone. 
There were 2 more that did not go thru for {$200.00} each Order # XXXX, an XXXX XXXX XXXX for {$200.00} each denied by XXXX. Order # XXXX Digital delivery Canceled on XX/XX/XXXX We're sorry, we had to cancel these items. It may take up to 10 business days for the bank to remove payment authorization. 
If you have questions or want more information Visit Help Center 3 orders for {$300.00} each Order # XXXX, Order # XXXX, Order # XXXX XX/XX/XXXX XXXX  Open a modal dialog and edit description forXXXX XXXX XXXX AR XXXX XXXX XXXX - {$300.00} - {$650.00}. bank balance on still on XXXX is minus - XX/XX/XXXX XXXX Open a modal dialog and edit description forXXXX XXXX XXXX AR XXXX XXXX XXXX - {$300.00} - {$350.00} XX/XX/XXXX VISA Open a modal dialog and edit description XXXX XXXX XXXX AR XXXX XXXX XXXX XXXX {$300.00} - {$55.00} My bank kept allowing the charges, and when I asked why they said I had check mark on my account, that says, if money is not there let the charge go thru, which I have never heard of. 
o Current Balance- {$670.00} o Available Balance- {$670.00} o Projected Balance Projected Balance = Current Balance +/- Pending Transactions with today 's date.- {$670.00} o Accrued Interest {$0.00} o Last Statement XXXX o Interest Paid This Year {$0.00} o My new bank card paper says zero liability for FRAUD. My account has minus since XX/XX/XXXX today is the XXXX. My bank keeps saying it takes 10 days. I have no money and this is my only bank card. Now bank is saying up to 90 days! I am on SS I dont have XXXX $ to spare!! 

XXXX from XXXX put me into the gift card team, the gal tried to cancel them and said it was too late. That I must file fraud with my bank. I did what she said on XX/XX/XXXX. 
The tech said he would have the money back by Sunday XX/XX/XXXX and he did not even call me. I call and get the run around by tech support. Then he said he had to get back in my account to fix, I said he had done enough and no way am I letting you back in. Then I had discovered he tried to get XXXX 2 times for {$200.00} each. Also tried to get {$300.00} from my Credit card which was maxed out. 
Every time I call the bank I also get the run around. 
I have no money, my bank is in the hole for 8 days now. Current Balance- {$670.00} Please help me, I am so stressed and have no money for 10 days now. I called the bank again Saturday XX/XX/XXXX and again today XXXXand was told the dispute dept was open m-f XXXX. They called me last Saturday when fraud was suspected and XXXX assured me it would be taken care of. 
Bank XXXX said today : 10 days to get assigned an agent, - {$900.00} was taken by XXXX, they even agreed it is fraud. Yet my bank is still minus XXXX, I can not pay my rent, today is the XXXX day, someone is assigned my case, which was yesterday, and how it is up to her if I get a promotional credit? I have no money for food or rent now because of the bank and XXXX. 
XX/XX/XXXX When they took the money, my account only had {$240.00}, yet they let the XXXX go thru? They had an excuse my account was checked marked to take funds even if money is not there? Who does that? 
Please, please help me. I also filed a complaint with the FTC against XXXX. 
Case # XXXX and Arizona Attorney General ( on XXXX ) Thank you for filing a report with the Federal Trade Commission and helping to fight fraud in your community. 
The FTC does not resolve individual reports, but your report will be entered in the FTC 's Consumer SentineXXXX database and will be available to federal, state, and local law enforcement across the country. 
Please help me!

Company response to consumer: Closed with explanation