Consumer complaint received 2025-08-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
THIS IS THE INFO I SENT TO CHASE BY EMAIL : In summary, I called ( XX/XX/XXXX ) CHASE to get a refinance on a loan I have with a credit union. After many calls to people that did not understand how my " consumer type '' loan was structured, I asked for a supervisor. I finally got a woman named XXXX, XXXX days later. ( XX/XX/year> ) I had many calls with her and her staff, went through the steps to get my loan at credit union secured with my vehicle title, instead of my CD, per HER INSTRUCTIONS. STEP BY STEP INSTRUCTIONS THAT I WROTE DOWN AND HAVE STILL. That was so Chase could refi and get the lien on the title. 

Called XXXX back on XXXX, spoke XXXX, gave her an update to give to XXXX. 

Called back on XXXX, XXXX XXXX, spoke with XXXX XXXX update that all my loan docs were complete at credit union , and she stated that Chase does not do loans for XXXX XXXX. WHAT? No one I had spoken to cared that my van is registered as a passenger vehicle, not cargo or commercial. That is partly why I asked for a supervisor. XXXX, XXXX 's boss has my phone call logs, XXXX pgs of them. 

So now today, XXXX, after a long conversation with XXXX, there is no resolution. All XXXX was focused on was my call with XXXX. That did not matter, cause if I thought he was tracking the conversation, I would not have escalated above him. He was not focused, or informed. He paused so much when questions were raised, it was pathetic. It seemed all XXXX was focused on was XXXX, not her co worker, XXXX. 

My issue is with XXXX, who is a supervisor, supposedly. Anyone who works in lending ; house, cars, whatever should be asking what is the item we are loaning money on? XXXX, from what I recall, NEVER ASKED WHAT KIND OF VEHICLE I HAVE. But I do recall telling her what my vehicle was. And if I did not, it's her responsibility to ask! You're giving out money on what security? I recall telling her that my vehicle was worth much more than the XXXX I wanted to borrow. 

I have lost over XXXX, as forfeited CD interest penalty, my interest rates on my loans went from 5.75 % to 8.76 % which is {$1100.00} more in interest that I will have to pay, over XXXX  months, thanks to XXXX. 

I want something done about this deception and fraud that XXXX committed. She either lied to me by omission, or she is unqualified and clueless, and should not be a supervisor. Either way she works for Chase and you are liable for her behavior! 

And what is Chase going to do about my losses? I am a senior citizen on fixed income, and this has been a huge loss for me. 

I want a phone call please, not some long apology email. BTW, I have several other Chase accounts. 

I have tried repeatedly reaching out to Chase 's Executive Office. On phone and by email. Those people I have spoken to have no banking experience because they did not completely understand what type of loan I had then and what type of loan I wanted and was told by XXXX I could get with Chase!

Company response to consumer: Closed with explanation