Consumer complaint received 2024-06-29 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
On XX/XX/XXXX I sent American Express National Bank a Negotiable instrument as a private banker as described in 31 U.S. Code 5312, this Negotiable instrument was clearly marked and had clear instructions as how to process this negotiable instrument and where to draw the funds from was also clearly conveyed to the American Express National Bank. They deposited the amount of {$250000.00} on XX/XX/XXXX and the funds were not made readily available as they should have been, the representative on the phone informed me that the funds would be available on XX/XX/XXXX which is much longer the normal 72 hour it supposed to take. On XX/XX/XXXX the funds were removed from my account without my permission and without a notice as to why. When I contacted American Express National Bank they informed me that the Federal Reserve had recalled the check back because the routing number was incorrect, I informed the XXXX that the instrument was clearly marked and was NOT a check and that there were clear and concise instructions sent along with the instrument as how to proceed with it, she proceeded to put me on hold and speak to XXXX which then verified my identity and we began the conversation again as how the instrument was clearly marked and NOT a check and that they just had to present it in a different manner. They informed me that they could not do this and that I would have to wait until Monday call back, they did not even offer to have a supervisor call me back for the harm they had caused me. I want to take this opportunity to rescind any and all Power of Attorney that American Express National Bank has over my account and I want to be named the Sole Custodian and Beneficiary and over of this account and all its funds. I have a financial interest on this account and it is recorded on my UCC 1 Financial Statement with the State of Florida file number XXXXwich will be attached with this complaint. Besides confirmation that I will be Sole Custodian and Beneficiary over this account I wall all GAAP accounting for this and all my accounts known and unknown from American Express National Bank and American Express Company and all its subsidiaries and I want to be made Sole Custodian and Beneficiary for all my accounts know or unknown with Sworn GAAP accounting going back to the day all accounts were opened and supposably closed. All ledgers public and private, all balances of all transactions and destinations of where the funds were sent to and from under penalty of perjury. Again, I want confirmation that I am named Sole Custodian of all my accounts Private and Public with balances of each accounts. All power of Attorneys, permissions or any other form of power over my accounts is hereby revoked, rescinded, and denied to American Express National Bank, American Express Company and all its Subsidiaries know and unknown. I also want ownership of all my bonds and stocks that are being pooled and sold on the secondary marked under the American Express Pool or any other name it might have changed to since I opened my fist account with American Express in XXXX with the XXXX XXXX XXXX ending in XXXX. I want this card to be converted into the American Express Platinum card which I have applied and been denied since XXXX of XXXX and American Express keeps lying to me and saying my application or as they call it on their prospectus receivables or intangible receivables are not being sold on the secondary market and trading my accounts without my permission or sharing the benefit I gave them when I securitized the application and made it a tradable security. I am secured XXXX XXXX  and XXXX XXXX as described in 31 U.S. Code 5312

Company response to consumer: Closed with explanation