Consumer complaint received 2025-06-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: PA

Complaint narrative:
Subject : Urgent Appeal for Account Review, Fund Release, and Account Deletion Dear PayPal Review Team, I'm writing to express my concern and disappointment regarding the permanent deactivation of my PayPal account. According to the notification, the reason for deactivation was due to unverifiable information used to create the account. However, I've had no prior issues with my account, and this sudden decision seems unjustified. My account balance is {$490.00}, and I'm in urgent need of accessing these funds. Given the circumstances, I kindly request a thorough review and investigation of the account decision. I believe that reinstating my account and removing the permanent limit would be the most suitable solution, allowing me to access my funds immediately. If reinstating the account isn't feasible, I request that you send a check for the full amount ( {$490.00} ) to my address : XXXX XXXX XXXX, XXXX, Pennsylvania XXXX XXXX XXXX As a resident of Pennsylvania, I believe that the Pennsylvania Unfair Trade Practices and Consumer Protection Law applies to this situation, and I expect PayPal to act in good faith and fairness in resolving this matter, as outlined in PayPal 's User Agreement ( Section 5 : Account Limitations, Closures, and Suspensions ) and PayPal 's policy on account deactivation. I would appreciate it if you could waive any fees associated with sending the check, considering the account was permanently limited without reason. I strongly argue that the permanent limitation without prior warning or opportunity to resolve the issue is unfair and contradicts PayPal 's stated policies. As a loyal customer, I have always used my account responsibly and in good faith. The sudden deactivation has caused me significant inconvenience and financial distress. Given my account history and the circumstances, I believe that PayPal has a responsibility to provide a more satisfactory solution. Furthermore, I would like to request that you delete my account and all associated data permanently, as per PayPal 's Data Removal Policy. I do not wish to have any further association with PayPal, and I would like to ensure that my personal and financial information is removed from your systems. I would rate the approval process for my account transactions as XX/XX/XXXX, given the sudden and unexplained deactivation. Similarly, I would rate the rejection rate of my account as XX/XX/XXXX, indicating a highly unsatisfactory experience. I would rate this experience 1 out of 10 in terms of satisfaction, with 10 being extremely satisfied. Unfortunately, the sudden account deactivation and lack of clear communication have led to significant frustration. Please contact me urgently regarding this matter. You can reach me at : Email : XXXX Phone : XXXX ( please leave a voicemail with your name and contact number if I don't answer ) I would appreciate a prompt response and resolution to this issue. I look forward to hearing from you soon. Sincerely, XXXX XXXX Account Information : Account Email : XXXX Account Name : XXXX XXXX Update please allow me access to my funds I cant wait to XX/XX/XXXX to withdraw I need them asp please allow me access to them the same day etc.

Company response to consumer: Closed with explanation