Consumer complaint received 2021-05-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Fay Servicing, LLC
State: NV

Complaint narrative:
Escrow Account 1. Reference CFPB Complaint XXXX Breach of Contract 2. Reference CFPB Complaint XXXX Bogus Flood Ins.

3. Reference CFPB Complaint XXXX  Unpaid Property Taxes The Accounting system that Fay Servicing utilizes and publishes as the Loan Activity in their Website is flawed to the point of non-sense. The program was/is setup and operated by individuals that apparently have no knowledge of simple addition and subtraction. Or are intentionally trying to embezzle funds from their customers. Myself being one of them to my chagrin. The Loan Activity form reads as it should be a running balance of my Escrow Funds. NOWHERE DOES IT GIVE A BEGINNING BALANCE NOR AN ENDING BALANCE. 
I will go through their Loan Activity Form and point out my problems by dates and amounts. The last Escrow funds that I sent was in XX/XX/XXXX, when Fay placed a bogus flood ins policy on my property, that I refused to pay for. This policy put would have put me at a negative balance. And there has been many transactions done by Fay with no funds supposedly in my account since XX/XX/XXXX. 
Fay Servicing either bought my loan or bought the servicing rights to my loan. They refuse to inform me of which. The first transaction with them was XX/XX/XXXX and the Loan Activity form shows a monthly payment made in the amount of {$940.00}, which {$290.00} was for my Escrow Account. My Escrow Account Balance shows {$290.00}. 
I am certain that I had an Escrow balance with the previous servicing company. I do not know if it was positive or negative as Fay never informed me of how much was transferred, as a beginning Escrow balance with their assumption of my loan. Or is this another example of Fay Servicing attempting to embezzle money from me. 
XX/XX/XXXX XXXX claims they paid {$55.00} for taxes on parcel XXXX. XXXX did send a check to the XXXX County Treasurer in the amount of {$55.00}, then reversed the transaction XX/XX/XXXX, so the second quarter taxes were not paid. The reversed funds were never placed back into my Escrow Account. Where is the money? 
XX/XX/XXXX Fay claims they paid {$55.00} for taxes on parcel XXXX, third quarter. Problem is the XXXX County Treasurer never received any payment on this parcel for the third quarter. Loan Activity form shows {$55.00} removed from my Escrow Account, never replaced. Where is this money? 
XX/XX/XXXX Fay claims they paid {$230.00} for taxes on parcel XXXX. Shows on Loan ActivitXXXX form. But the actual check Fay sent to XXXX County Treasurer was in the amount of {$52.00}. What happened to the {$180.00} difference? The Loan Activity form does not show any refunds made for this amount. Where is the money? 
XX/XX/XXXX Fay claims they paid {$52.00} for taxes on parcel XXXX. XXXX County Treasurer did not receive this check. XXXX paid the fourth quarter taxes of {$52.00} on XX/XX/XXXX which is clear into the next tax year. This late payment accrued a {$15.00} penalty and interest. 
XX/XX/XXXX Fay claims they paid {$55.00} for taxes on parcel XXXX. XXXX County Treasurer never received any check. The bogus payment was never refunded to my Escrow Account. Where is this money? 
XX/XX/XXXX Loan Activity form shows a {$230.00} Tax refund. XXXX County Treasurer shows no such refund. Where did this money come from? 
XX/XX/XXXX XXXX claims they paid {$95.00} first quarter taxes. XXXX Country treasurer never received any payment. XXXX paid {$95.00} on XX/XX/XXXX. 
XX/XX/XXXX Fay sent a check in the amount of {$300.00} for first quarter taxes for parcel XXXX. The same day XXXX County Treasurer received this check Fay had it reversed. The reversed {$300.00} was never refunded to my Escrow Account. XXXX paid {$230.00} of the first quarter taxes on XX/XX/XXXX. 
XX/XX/XXXX Fay sent a check in the amount of {$99.00} for first quarter taxes for parcel XXXX. The same day XXXX County Treasurer received this check Fay had it reversed. The reversed {$99.00} was never refunded to my Escrow Account. XXXX paid {$99.00} for the first quarter taxes on XX/XX/XXXX. 
XX/XX/XXXX Fay Loan Activity form shows a {$510.00} payment made to my Escrow Account from my monthly payment. Not sure where they found these funds, as I have not paid anything toward Escrow since XX/XX/XXXX. Principal and Interest only. And will not in the future. 
Fay has charged me with a {$36.00} late charge. Nowhere in this Loan Activity form does it show this. All my payments have been made timely and never late.

It you look at the front page of this form it shows I have a balance of {$470.00}. What part of their imagination created that number? They have no clue what is really going on with my Escrow Money.

Company response to consumer: Closed with explanation