Consumer complaint received 2025-11-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Top Asset Solutions, LLC
State: FL

Complaint narrative:
Subject : Formal Dispute of Inaccurate Late Payment Reporting under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) and the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ) To whom it may concern, I am writing to formally dispute the inaccurate and misleading late payment notations being reported on the following account : 1. Creditor Name : OWNIT4LESS Account Number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Dates of Late Payments in Dispute : XXXX XXXX XXXX Collection/charge off Dates of Late Payments in Dispute : XXXX XXXX  - Collection/charge off Dates of Late Payments in Dispute : XXXX XXXX XXXX Collection/charge off These reported late payments are being challenged as both factually inaccurate and legally improper, based on the following federal statutes : 15 U.S.C. 1666 ( Fair Credit Billing Act ) This law requires creditors to investigate billing disputes before reporting any adverse action. I assert that these late payments were either misapplied, incorrectly recorded, or are subject to billing error and therefore must not be reported to credit bureaus until a thorough reinvestigation is completed. 
15 U.S.C. 1666bThis section mandates that payments must be credited in a timely and accurate manner and within the grace period, if one exists. If payments were received on time or if grace periods applied and were ignored, the creditor is in violation of federal law.

15 U.S.C. 1681a ( 2 ) ( A ) ( i ) The FCRA excludes transactions or experiences between a consumer and a creditor from being considered consumer reports. In other words, a late payment is a transactional experience, not a factual or verified item, and therefore does not belong in a consumer report if not validated or if disputed. 
15 U.S.C. 1681aDefines a consumer report and outlines what information may and may not be furnished to consumer reporting agencies. Furnishing inaccurate, unverified, or excluded information ( like disputes involving billing errors ) violates this section.

15 U.S.C. 1681s-2This law places a duty on furnishers to ensure the accuracy and integrity of information they report. Any failure to conduct a reasonable investigation upon notice of a dispute, or reporting information known to be incorrect, is a direct violation of the FCRA. 
Based on the above, I am demanding that you : Immediately delete all late payments associated with this account from all consumer reporting agencies. 
Provide documentation showing how each disputed late payment was validated, including billing history and proof that payment was truly late under federal law. 
Issue written confirmation to me and each bureau ( XXXX XXXX XXXX ) reflecting the correction or removal of these derogatory marks. 
If you continue reporting this derogatory information without correcting the errors or conducting a lawful reinvestigation, you will be in willful noncompliance with the FCRA and FCBA, and I will pursue further remedies. This includes formal complaints to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and potential legal action seeking statutory and punitive damages.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation