Consumer complaint received 2025-07-29 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Peer Advisors, LLC
State: CA

Complaint narrative:
My Mother was murdered XX/XX/XXXX. XXXX sent me the payoff for about {$400000.00} good till XX/XX/XXXX. 

At the beginning of XX/XX/XXXX, I received a Hello/Goodbye letter indicating that XXXX would be taking over the servicing of my mothers reverse mortgage. Unfortunately, once XXXX assumed control, they seemed to neglect the account for a year and a half. 

On XX/XX/XXXX, I became the executor of my mothers estate, gaining full authority as the sole heir. Navigating the probate process was challenging, especially since I had no prior experience and had to handle it myself. The only asset of the estate was the house, which had surprisingly gained over {$100000.00} in equity, despite the financial turmoil caused by a sibling who had wiped out my mothers finances. 

During probate, I faced a mountain of elder abuse debt, which could have amounted to about {$50000.00} had the creditors made claims. I paid out of pocket to the creditor who made a claim I wanted to preserve the home. Since I was the sole heir, I did not file any creditor claims myself, nor did I charge the estate for the {$12000.00} funeral costs or the emergency repairs needed to maintain the property. The estate owed me a significant amount for the expenses I incurred. But saving the home was worth it to me. 

Preparing to Change Ownership of the XXXX XXXX or about XX/XX/XXXX, I recorded XXXX important documents : a parent-to-child exclusion and a change of ownership. I was finally ready to take care of the reverse mortgage loan. I applied for a loan soon following now that I was old enough for lenders to talk to me. XXXX XX/XX/XXXX. 

Initial Encounter with XXXX My first encounter with XXXX occurred in XX/XX/XXXX when I received a phone call from their representative. During this call, I was asked what my plans were for the property. I responded that I intended to keep it and requested a new payoff amount. The representative informed me that I would need to contact HUD for that information, and the call ended without any further discussion on how I could retain the property or any guidance regarding my options. At that time, I was unaware that the law had changed to allow successors in interest to apply for Loss Mitigation, a fact I only learned about very recently. 

Notice of Default and Trustee Sale On XX/XX/XXXX, I was unaware that both a Notice of Default ( NOD ) and a Notice of Trustee Sale ( NTS ) had been recorded against my property and both were recorded on the same day. I did not receive a copy of the NOD, which is a violation of my rights as the property owner and it is stipulated in the Deed that a notice be sent to the home. The XXXX was issued just XXXX days before the scheduled sale on XX/XX/XXXX. It was clear the servicer Compu-link was rushing my home through trying to prevent my stopping the sale. Even with a loan I had applied for. 

Upon reviewing the documents, I noticed that XXXX had used an accelerated default from XXXX, which I had cured at that time in XXXX. This default had never been rescinded for XXXX years, raising serious concerns about the validity of their actions or lack of verifying documents to be accurate. Additionally, I was alarmed to see that the amount of the loan had increased by over {$70000.00} in just XXXX years, prompting me to question what caused the loan to become so high. 

Attempts to Postpone the Sale In my efforts to prevent the sale, I made numerous calls to XXXX, explaining that I had applied for a loan and was awaiting the appraisal. Fortunately, I was able to secure a postponement after contacting the FHA Hotline they had HUD contact me the morning of the sale XX/XX/XXXX I was able to get the postponement just minutes before the sale was set to occur. On that same day, I requested an accounting of the loan and the assignments related to it. However, I was instructed to obtain the assignments myself, which added to my frustration. 

During this time, I encountered issues with the property taxes. The property had been reassessed, resulting in a tripling of the taxes. Although I had recorded a parent-to-child exclusion, there were complications that arose, which ultimately hindered my loan application compounded with a low appraisal just XXXX weeks into the postponement process. 

New Loan Application Challenges I quickly sought out a different lender who assured me they could secure the loan within XXXX weeks. However, complications with the property taxes persisted. The loan representative informed me in XXXX that they needed an additional 45 days to process my application due to errors made by the previous loan representative. This delay further complicated my situation and added to the stress of an already challenging process. 

Detailed Account of Events ( Continued ) Issues with Accounting and Charges After receiving the accounting from HUD, I was alarmed to find the account riddled with illegal junk inspection fees, ranging from {$20.00} to {$60.00} per inspection, with up to XXXX inspections charged in a single day, week, or month. Additionally, the loan was charged for property taxes without notice, despite having proof of receipts that either my mother or I had paid them. Added to my evidence I possess documentation from XXXX XXXX tax assessor 's office showing my name as the payor. 

There was also a charge for an appraisal that HUD claimed was conducted, I already had the appraisal for the loan. HUD had requested a copy of this appraisal, which I believe my loan representative provided after I informed him of their request. Then charged me for it. Furthermore, the added interest and Mortgage XXXX XXXX ( XXXX ) interest for these charges caused the loan balance to exceed what it should have been. 

I raised these concerns with HUD, but we were not able to reach an understanding. I presented HUD with receipts demonstrating that the taxes were being paid as stipulated in the contract, which required the borrower to cover taxes and insurance. However, up until this time I had not received any monthly statements since XX/XX/XXXX, 3 years in total leaving me completely in the dark about what had been charged to the loan. Additionally, I had not received any notices of interest changes since that time of 3 years to the date I lost my home. 

HUD forwarded my itemized complaint regarding the accounting to XXXX, but they never contacted me, acknowledged receipt, or made any changes to the account. After waiting without any response, I took further action. 

Notice of Error and Qualified Written Request On XX/XX/XXXX, I emailed and sent a hard copy via certified or registered mail of a Notice of Error ( NOE ) and a Qualified Written Request ( QWR ), reiterating my list of charges that needed to be removed. I also requested that the cured default from XXXX be rescinded. While they did rescind the default, the new payoff they provided in XX/XX/XXXX was not lower ; in fact, it was {$5000.00} higher for XX/XX/XXXX. The {$5000.00} to be charged to the loan on XX/XX/XXXX. They failed to acknowledge my requests or provide any reasons for not adjusting the accounting. 

In response to my QWR, I requested XXXX documents regarding my loan and proof of the charges to the loan. They sent me XXXX files that contained duplicates of my mothers handwritten notes on envelopes and other things, which made no sense in the context of my request. I found it utterly confusing and irrelevant to my inquiries. I never received any of the documents I had requested. 

After waiting for a response that never came, I decided to file a complaint with the Department XXXX XXXX XXXX and Innovation ( DFPI ), fully aware of XXXX 's history of retaliation. Just XXXX days later, I received a message from a XXXX representative threatening that I needed to move out immediately or face eviction. She also stated that they were adding another {$4000.00} to the loan, the purpose of which was unclear to me. She claimed they had paid the taxes, which they had not. 

I tried again QWR / NOE beginning of XX/XX/XXXX. Ignored. 

The Sale of XXXX XXXX HUD Knowing full well I was disputing the charges to the loan.Instead of HUD protecting the home owners rights they opted to help their servicer commit fraud. 

My home was ultimately sold for approximately {$530000.00}. 

HUD left a messages stating they were returning my call from XXXX weeks prior, when I was desperately trying to stop the sale. Their delayed response felt like a cruel reminder of their actions, as if they were rubbing in the fact that they had successfully taken my home away. This situation has been devastating for me financially, emotionally, and physically. 

Combined Legal Violations Identified XXXX. Truth in Lending Act ( TILA ) Violations Failure to Disclose Loan Terms : Lack of clear information regarding the loan terms, including the payoff amount. 
Inadequate Information on XXXX Rights : No mention of my rights as a borrower, including the right to request a payoff statement. 

XXXX. Real Estate Settlement Procedures Act ( RESPA ) Violations Failure to Provide Required Disclosures : Lack of necessary disclosures related to loss mitigation options. 
Inadequate Communication on Settlement Costs : Failure to provide a good faith estimate of settlement costs, if applicable. 
Lack of Guidance on Loss Mitigation : Absence of information regarding eligibility for loss mitigation options. 

XXXX. Federal Consumer Protection Violations Misrepresentation of Information : Incorrect statement that I needed to contact HUD for the payoff amount. 
Failure to Inform About Legal Changes : Not informing yme about changes allowing successors in interest to apply for Loss Mitigation. 
Unfair or Deceptive Practices : Actions that could be considered misleading or deceptive under federal law. 

XXXX. Violations Related to Notice XXXX XXXX and Trustee Sale Failure to Provide Notice of Default ( NOD ) : Not receiving a copy of the NOD, which violates my rights as the property owner - Twice.. 

Improper Timing of Notice of Trustee Sale ( NTS ) : Issuance of the NTS just XXXX days before the scheduled sale, indicating a lack of due process. 

Rushing the Foreclosure Process : Evidence that XXXX was attempting to expedite the sale despite my application for a loan, which XXXX violate consumer protection laws in XXXX. 

XXXX. Concerns Regarding Accelerated Default Use of Cured Default : XXXX 's reliance on an accelerated default from XXXX that had been cured, raising questions about the validity of their actions. 

Failure to Rescind Cured Default : Not rescinding the cured default for XXXX years, which XXXX indicate a lack of proper documentation and verification. 

XXXX. Failure to Assist in Preventing Sale Inadequate Support During Loan Application Process : Lack of assistance from Compu-Link while I was awaiting the appraisal, despite my efforts to prevent the sale. 
Failure to Provide Documents related to the loan and related assignments upon request, which is a violation of my rights as a borrower. 
Instructing XXXX to Obtain Assignments : Requiring me to obtain the assignments myself, which places an undue burden on me as the borrower. 

XXXX. Improper Charges and Fees Illegal Junk Inspection Fees : Charging for inspection fees ranging from {$20.00} to {$60.00}, with multiple inspections charged in a single day, week, or month, which XXXX violate consumer protection laws. 
Unauthorized Property Tax Charges : Charging the loan for property taxes without notice, despite having proof of payment from either myself or my mother, which raises concerns about the accuracy of the account. 

XXXX XXXX Charges : Charging for an appraisal that HUD claimed was conducted, despite my already having the appraisal for the loan, which XXXX constitute double charging. 

XXXX. Impact of Additional Charges on Loan Balance Increased Loan Balance Due to Improper Charges : The added interest and Mortgage XXXX XXXX ( MIP ) interest for these unauthorized charges caused the loan balance to exceed what it should have been, violating TILA and RESPA. 

XXXX. Lack of Communication and Documentation Failure to Provide Monthly Statements : Not receiving any monthly statements since XX/XX/XXXX, leaving me unaware of what had been charged to the loan.for 3 years. 
Failure to Notify of XXXX XXXX : Not receiving any notices of interest changes since XX/XX/XXXX, totalling 3 years which is a violation of my rights. 
Lack of XXXX to HUD Complaint : XXXX 's failure to contact me, acknowledge receipt of my complaint forwarded by HUD, XXXX make any changes to the account, indicating a lack of accountability. 

XXXX. Inadequate Response to Notice of Error and Qualified Written Request Failure to Acknowledge XXXX and XXXX : Not acknowledging my Notice of Error and Qualified Written Request ( XXXX Requests for information ) when I know they got it. 

XXXX. XXXX to provide monthly statements for 3 years. 

Reverse mortgage servicer 's failure to provide monthly statements can be classified as a regulatory violation. Specifically, it XXXX breach the following : Consumer Financial Protection Bureau ( CFPB ) Regulations : The CFPB mandates that servicers must provide clear and timely information to borrowers regarding their loans, including monthly statements. 

Truth in Lending Act ( XXXX ) : This act requires lenders to disclose important loan information, which includes regular statements detailing the loan balance, interest accrued, and any fees. 

Real Estate Settlement Procedures Act ( RESPA ) : RESPA requires servicers to provide borrowers with certain disclosures and information about their mortgage loans.

Company response to consumer: Closed with explanation