Consumer complaint received 2025-09-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: EdFinancial Services
State: MA

Complaint narrative:
Re : Student Loan debt complaint XX/XX/XXXX I am now XXXX XXXX XXXX and still have student loans from XXXX to XXXX which have been mishandled for decades now. have filed numerous complaints to the federal loan student agencies now handling my debts, but they refused to give me any information about the original loans because they no longer have them. All those banks have long been closed, and they do not have any of the original loans with the original signatures or interest rates which show that they are real or accurate and that the additional interest rates they have applied to them are still accurate or legal. 

I originally borrowed XXXX but now my debts are over $ XXXX as they have resold my loan countless times and just continue to add interest which makes the debts impossible to pay or manage. In addition many of my original loans where handled both by XXXX and XXXX XXXX who committed many fraudulent activities which I have never been repaid for regarding my loans which where serviced by them. 

The only SINGE document the Fed Student Loan agencies have regarding my student loans is XXXX document which is consolidation loan repayment agreement that they CLAIM I signed in XXXX and agreed to which I did not. I specifically told them at that time, I did not agree to reconsolidate my loans as I knew it would immediately mean they would be applying more interest to the loans. But somehow the document which was not signed by me which is now the only single document they have regarding any of my student loan debts. 

I have told them numerous times I did NOT sign or agree to this reconsolidation loan or document, but each time I have filed a complaint with them about this, they ignore my complaint and insist this is my signature on the document and that they are free to use it to force repayment on the loans, regardless of not having XXXX single original loan to prove any of these debts or the accumulated interest rates they have been charging me now for decades adding to the debt. 

The Federal Student loan agencies admits that they do not have even ONE of these original loans documents to provide, taken out decades ago, to verify the original loans, the original amounts or the dates or my signature on the loans from any of these now closed banks from XXXX. So I can not verify if any of the interest rates or original loans to verify that the interest they kept adding each time they sold my loans to another servicing agency, is accurate, fair or even legal. 

I also never got any notice either about any of the lawsuits filed against of XXXX and XXXX XXXX which both serviced my loans, and which kept trying to repeatedly reconsolidate the loans which I would not agree to do, but still they kept adding the interests to them and kept reselling the loans to other agencies adding to the interest each time they changed hands. 

The Fed Student Loan department refuses to remove this debt or acknowledge more do they care that they no longer have any original loan documents from XXXX. Instead they use this XXXX consolidation form which I did not sign to prove I still own this debt. So this is a matter I can not resolve myself, because they refuse to help me. So I need additional help with this issue. Please contact me with options. 

Thanks, XXXX XXXX XXXX formerly XXXX XXXX both of which has serviced my loans along with countless other serving agencies some of which have violated the Consumer Financial Protection Act, the Fair Credit Reporting Act, and the Fair Debt Collection Practices Act. In addition to its unlawful steering activities, the CFPB alleges XXXX harmed student loan borrowers by : XXXX FRAUD INCLUDES Misleading borrowers about income-driven repayment plans : XXXX failed XXXX adequately notify borrowers who enrolled in income-driven repayment plans about the requirement to annually recertify their enrollment. Borrowers were not properly notified that submitting an incorrect or incomplete application to recertify their enrollment could lead to an increase in their monthly payments and delay loan cancellation.

Company response to consumer: Closed with explanation