Consumer complaint received 2025-02-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) Complaint Reference Number : # XXXX Complaint Against : Financial Institution : Bank of America , N.A . 

Servicer & Trustee Involved : XXXX XXXX XXXX XXXX XXXX XXXXXXXX Mortgage XXXX XXXX ( MIN ) : XXXX Loan Number : XXXX Property Address : XXXX XXXX XXXX XXXX, XXXX XXXX NJ XXXX -- - Nature of Complaint : Fraudulent Mortgage Discharge, Securitization Fraud, and Improper Servicing I am filing this complaint regarding fraudulent mortgage practices by Bank of America , N.A . ( BOA ) and XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX XXXX ). The issues involve double pledging of a mortgage loan, fraudulent lien releases, and improper securitization transactions that have created significant legal and financial harm. 

XXXX. Fraudulent Discharge of Mortgage & Double Pledging BOA acknowledged in writing that the loan was paid in full on XX/XX/XXXX, and XXXX on XX/XX/XXXX ( Reference : CFPB Complaint Number XXXX ). 

However, BOA recorded a second lien release on XX/XX/XXXX, which suggests improper handling or fraudulent re-securitization of the same loan. 

No clear chain of title exists proving how XXXX XXXX became the investor of this loan, yet it was listed as the investor on the MERS ServicerID system as of XX/XX/XXXX. 

MERS purged the XXXX record on XX/XX/XXXX, making it impossible to trace proper loan ownership. 


XXXX. Improper Securitization No Chain of Title The loan was originally securitized into XXXX XXXX but later appeared in SEC filings XXXX with XXXX XXXX, suggesting the same debt was pledged multiple times. 

The promissory note is missing its original wet ink version and only a copy exists, which prevents any party from proving lawful ownership. 

BOA refuses to provide assignment records, which is a violation of consumer rights under Regulation X ( 12 CFR 1024.35 and 12 CFR 1024.36 ).

3. Bank of Americas Contradictory Statements Regarding Debt Status Despite confirming that the loan was fully satisfied in XXXX, XXXX XX/XX/XXXX, letter still includes debt collection language, which is misleading and could be considered a Fair Debt Collection Practices Act ( FDCPA ) violation ( 15 U.S.C. 1692e ).

BOAs response is inconsistent with securitization records and creates confusion regarding whether this debt has been lawfully extinguished.

-- - Relief Sought : 1. Full investigation by the CFPB into Bank of America , N.A . and XXXX XXXX XXXX XXXX XXXX XXXXXXXX regarding their handling of this mortgage, including : Proof of lawful assignment to a securitization trust. 

Explanation of why the loan was listed under multiple trusts. 

Justification for why BOA processed a duplicate mortgage discharge in XXXX. 

MERS role in purging critical ownership records. 



2. A cease-and-desist order preventing any further enforcement or transfer of this mortgage.

3. Damages and legal recourse for misrepresentation, financial harm, and stress caused by fraudulent loan handling. 




-- - Supporting Documents : I am attaching the following : Bank of Americas XX/XX/XXXX, response confirming the XXXX discharge and second lien release in XXXX. 
MERS records showing the loan was purged on XX/XX/XXXX. 
Securitization records indicating potential double pledging in XXXX XXXX and XXXX XXXX. 
The promissory note lacking a valid trust assignment. 
Evidence that XXXX XXXX XXXX XXXX XXXX  was reported as an investor in XXXX without a valid assignment. 


-- - XXXX Bank of America , N.A . and XXXX XXXX XXXX XXXX XXXX XXXXXXXX have engaged in fraudulent mortgage servicing, misrepresentation, and possible securities fraud. Their refusal to provide a clear chain of title, coupled with the deletion of MERS records, suggests an intentional cover-up. I request immediate CFPB intervention to prevent further financial harm and obtain legal relief for this matter. 

Thank you for your prompt attention to this serious issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation