Consumer complaint received 2026-05-07 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Harris & Harris, Ltd.
State: GA

Complaint narrative:
This complaint is inextricably linked to a previously filed action against CRM regarding an erroneous collection entry, a matter which remains under investigation by the Consumer Financial Protection Bureau. I have no prior knowledge of, nor have I ever received communication from, the entity known as Harris and Harris. The existence of this collection was brought to my attention on XX/XX/XXXX, exclusively during my efforts to provide additional information to the CFPB concerning the original complaint. I have reason to believe that XXXX has strategically engaged Harris and Harris to further propagate this unsubstantiated claim and cause additional harm to my reputation. Please review the following : Firstly, your organization claimed to have sent correspondence through the mail and also contacted me via phone call on the aforementioned date. However, your records and report are inaccurate because I have not received anything from XXXX via mail, nor did I receive or answer any calls from your company regarding this matter. Therefore, your claim that I answered and verified my identity is also false. The inaccurate information in your records has led to the illegal placement of false information on my credit report, which is a clear violation of the Fair Credit Reporting Act ( FCRA ). Secondly, and most importantly, I have never been with XXXX until XXXX sold XXXX to XXXX During that time, I maintained an active account with XXXX even while I completed a permanent change of duty station to XXXX. While in XXXX, XXXX completed its sale to XXXX and soon after, my family and I completed another XXXX move to XXXX in the summer of XXXX. In late XXXX to early XXXX, we switched to XXXX XXXX XXXX XXXX therefore, we have had service with XXXX XXXX XXXX until recently when my wife and I made the decision to switch back to XXXX in XX/XX/XXXX. So, I would like to further point out that your report is again incorrect and false. At no point did I fail to pay my XXXX bill, even when XXXX sold out to XXXX, which further sheds light on your account that I had the account until XX/XX/XXXX. Moreover, why has it taken this long for T-Mobile to take action if their claims were true, accurate, and valid? The FCRA, which is enforced by the Federal Trade Commission ( FTC ) and the Consumer Financial Protection Bureau ( CFPB ), protects consumers from the willful or negligent inclusion of inaccurate information in their credit reports. The Dodd-Frank Act transferred most of the rulemaking responsibilities under the FCRA to the CFPB, but the FTC retains all its enforcement authority. The FCRA requires that information in a consumer report can not be provided to anyone who does not have a purpose specified in the Act I kindly request that you investigate this matter promptly and take the necessary steps to correct the inaccuracies in your records and my credit report. Please provide me with a detailed explanation of how this error occurred and the actions you will take to resolve it. Additionally, I expect that XXXX and XXXX will comply with the FCRA and remove the false information from my credit report immediately.

Company response to consumer: Closed with explanation