Consumer complaint received 2024-02-29 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Frequent or repeated calls
Company: HW Holding, Inc
State: CA

Complaint narrative:
On XX/XX/year> I gave the tenant office a 30 day notice of my move out date due to an all of a sudden {$300.00} rent increase in rent for the new 12 month lease, the rent went from XXXX XXXX {$2800.00} for a one bedroom apartment within 1 month of the new lease. In result, I gave my 30 day notice and my 1 year lease was up anyways on XX/XX/year>. I had also complained about waking up with my face and my children faces swollen and feeling dizzy due to chemical intoxication from the landlord painting the inside of other apartments through the night without properly ventilating the unit and the chemicals seeped through all of the vents throughout the night into ours. There were several significant concerns I made to the office agent ( XXXX XXXX ) that day on XX/XX/year> including giving my 30 day notice ( verbal notice ). I had a witness standing right next to me. 

I paid my full months rent for XXXX as I did every month on time each month and paid in full on their rental website. I have bank statements to show proof for each month for that calendar year. The apartment was decorated and cared for in a beautiful manner as I am also an XXXX XXXX XXXX  and keep my XXXX  and home tidy and organized. There was not any damage except for the annual deep cleaning fee that was taken out of my deposit. On XX/XX/year> I walked into the office and gave ( XXXX XXXX ) the office agent my keys and said we are moving out today as we found a beautiful new house. Gave her the keys and left. She smiled and said, " Thank you. '' On XX/XX/year> there was already a new tenant moved into the unit we moved out of, as I went back to check for leftover mail. In XXXX of XXXX I started receiving voicemails from men from ( Hunter Warfield ) and thought nothing of it as spam calls always come in and call my phone as well. The company would continuously and aggressively call every week on several different numbers and leave simple voicemails and not include any information, this continued until present. They were usually men that would say, " Im looking for XXXX, call me back. '' It became scary and threatening and have continuously felt harassed and stalked. Today, on XX/XX/year> was the final straw. I went to look at my bank account and credit score, preparing to pay my monthly bills and noticed my credit score dropped significantly. I checked it and it stated ( Hunter Warfield ) rent debt {$2600.00}. At this point I'm noticing this all does not add up and is all very shady business. 

The rental " debt '' is negligent and a false narrative to say the least. I was never notified of any type of balance in XXXX or even 60 days after I moved out and on my account from that rental company it still says my statement and balance is {$0.00} ( refer to exhibit provided. ) I personally was never notified of any outstanding balance and it seems as if there was an ulterior motive from the rental company at this point due to the all of sudden high rent increase of {$300.00}. The increase caused myself and my sons to move out, which is a landlord " retaliation, '' since we did have a serious concern about the chemicals and unsafe environment they were putting myself and my sons in while not properly ventilating the units while painting along with several other incidents that were out of OSHA code when employees were working on our units.

Furthermore, the entire situation is false, negligent, a bait and switch from the rental company as well as retaliation. The debt collecting company ( Hunter Warfield ) is aggressive and harasses victims ( renters ) of this negligent system. These two companies prey on renters and piggy back off of each other receiving " kickbacks '' as seen with evidence in this complaint and claim. I ask for the ( rental company ) and ( Hunter Warfield ) to be held accountable and responsible for their poor business ethics and harassment.

Company response to consumer: Closed with non-monetary relief