Consumer complaint received 2025-06-18 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: CHERRY TECHNOLOGIES INC.
State: FL

Complaint narrative:
Hello very good, I hope that this request will reach you in time and that this can be resolved to the correct legal measures. My name is XXXX XXXX XXXX, I am contacting you today because I need help about a case of what is being charged to me and withdrawing money from my bank account, about a service that I obtained and started in XX/XX/XXXX. To give you a summary of what is happening right now, but later I will give you more details. The company went bankrupt at the end of XXXX, and as a customer I trusted them and during XXXX, an amount of a total of {$110.00} was being taken away from me every month until the end of the year. What happens is that the company never told me the conditions in which it was until today, they never let me know when they went bankrupt or that they were going to stop offering the service as a customer I trusted the contract that I started to sign from the day I started the service. Right now I am not in a very stable economic state, since I am a full-time student and at the same time I work, like anyone, responsible, but the company that is in charge of submitting my payments to them, they do not want to help me either, they left me waiting XXXX  months after I submitted a dispute with them and they simply give me a credit of {$500.00} that they are going to apply to the total amount of money that I have to pay and that I have to pay what remains that would be an approximate of {$160.00}, and right now I do not They want to solve my case the way it should be or the right way. To give you more details and with exact dates in XX/XX/XXXX, I confirmed that the company had already gone bankrupt. After a long time waiting for them to contact me because they did not answer my messages or my calls and when I went to the website, it simply appeared blank until XX/XX/XXXX was that they sent me an email letting me know that the company had gone bankrupt after that as obviously they did not answer my calls, I took care of contacting the company that was in charge of the monthly payments, of my supposed treatment when communicating with them. I called him after they charged me in XXXX, XXXX, XXXX of that year, even knowing the conditions of the company, they also ended up charging me the same amount in XX/XX/XXXX, then after having an extensive call from them explaining my position and that what they had done, was an injustice, I submitted a dispute on XX/XX/XXXX, giving them all the evidence of the company, Even after having submitted the dispute and talked to them, they did not pause the payment until they solved everything, but they also charged me again in XXXX, but I contacted them and only the XXXX payment was returned to me. Until today, XX/XX/XXXX was that they came to answer me, and they don't even want to help me, and they want to continue to charing me what's left of the treatment package. Well, to be able to give you more details, I started this treatment from XX/XX/XXXX, but I only received XXXX treatment that was the main XXXX, after that I could not return to the company because even they had closed the nearby premises of my house, to which I went there to receive my first treatment and they never communicated with me about that, even in XXXX, as I am a student, I was in an overload of my studies and I had contacted them to let them know that maybe I would not be able to do my second session Because I was extremely busy and that they had closed the place near where I live, but talking to the girl from the company office, she had told me that it was good that when I felt ready for appointments, that I simply always communicate with them in the same way that they were going to wait for me. But the full year of XXXX, I could never go and it was not until XXXX in XXXX that I wanted to get the treatment, but it was already very late because they had gone bankrupt, which seems very unfair to me that they still in all these months that had passed this year continued to pay me being bankrupt. The company that is in charge of charging me is called Cherry, and the company that was giving me the hair removal treatment was called XXXX XXXX. Please I need help since the company of what they make me the charges, simply wants to leave me waiting and that puts a new dispute again and with that they let me know what they really don't want to help me. At the bottom I will leave all the evidence of my communication with both companies and I will also leave the contract document and what my treatment was about.

Company response to consumer: Closed with explanation