Consumer complaint received 2025-12-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I am filing this complaint because Bank of America closed two of my credit card accounts without warning and has repeatedly reported inaccurate, harmful information to the credit bureaus, both before and after closing my accounts. Their actions have severely damaged my credit, caused financial hardship, and appear to reflect systemic failures in their payment processing system. 

One of my credit cards had low activity, and Bank of America contacted me about potentially closing it. I resumed using the card. Shortly after this, my credit score dropped significantly due to a student loan wrongly reported as 90 days late, which I am disputing. Immediately after this drop, Bank of America closed both of my credit cards on XXXX without any prior warning. 

On XXXX, two days before the closure notice, I attempted to buy groceries using my card and the transaction was declined. I had to use a different card. If I didnt have another payment method, I would have been unable to purchase necessities.

Bank of Americas payment system repeatedly failed to generate automatic payments, which caused my transactions to decline until the system caught up. They blamed returned payments, but these errors were caused by their own malfunctioning autopay system, not by me! 

On XXXX XXXX XXXX due to system glitches, I was forced to make three payments in one day ( {$100.00}, {$200.00}, and {$200.00} ). All three processed, and I was financially impacted. I had no way to undo the extra payments. 

My credit union changed account numbers after a merger ( XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  ), which contributed to failed autopay attempts. I informed Bank of America, but they still used this against me. 

My student loan servicer incorrectly reported four accounts as 90 days late, causing a XXXX credit score drop. This information is currently in active dispute, but Bank of America used it to justify closing my cards. 

Even after my accounts were closed, I have been making on-time minimum payments every month. This month, Bank of America falsely reported my payment as returned again, even though the payment posted successfully. This is a serious violation, as they are furnishing false negative information to the credit bureaus while I am fully complying with payment obligations. This is harming my credit even further. This appears to violate the Fair Credit Reporting Acts requirement for accurate reporting.

This has had a great impact and has damage to my credit score, created financial hardship from duplicate payments, created an inability to pay for groceries during a declined transaction, as well as, emotional distress and time spent correcting issues, and now ongoing harm from inaccurate payment reporting even after account closure. 

I respectfully request that the CFPB investigate Bank of America for unfair, deceptive, or abusive acts or practices ( UDAAP ), inaccurate credit reporting ( FCRA ), and systemic autopay and payment processing failures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation