Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
RE : Formal Complaint Against Capital One for Violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681o and 1681n ) Fraudulent Account, Negligence, and Willful Noncompliance To Whom It May Concern, I am filing this formal complaint regarding Capital Ones handling of an account that I had no knowledge of and did not authorize. Despite my lack of involvement, Capital One has wrongfully closed this account and reported it to collections, resulting in severe damage to my credit standing. Their failure to properly verify the accounts validity and address this matter after notification constitutes both negligent and willful noncompliance with the Fair Credit Reporting Act ( FCRA ).

1. Fraudulent Account and Negligent Noncompliance Violation of 15 U.S.C. 1681o Under 15 U.S.C. 1681o, Capital One is liable for actual damages sustained by the consumer due to negligent FCRA violations. The account in question was : Opened and closed without my knowledge or consent.

Wrongfully reported to the credit bureaus, despite my repeated disputes and lack of verification.

Sent to collections without proper notice or investigation.

This reckless negligence has caused : Significant damage to my credit score Denial of credit opportunities Higher interest rates Emotional and financial distress 2. Willful Noncompliance Violation of 15 U.S.C. 1681n Under 15 U.S.C. 1681n, Capital Ones failure to properly investigate and resolve this matter constitutes deliberate and willful noncompliance. Their decision to continue reporting this fraudulent accountdespite being informed of its unauthorized natureis a direct violation of FCRA standards. This is not a simple oversight ; it reflects intentional misconduct.

3. Demands for Immediate Resolution I am demanding the following corrective actions within 10 business days : Immediate Deletion : Capital One must immediately delete the fraudulent account and any related negative reporting from my credit file.

Written Confirmation : Capital One must provide written confirmation that the account has been removed and no longer impacts my credit standing. 
Compensation : I expect compensation for the actual damages caused by their negligence and the emotional distress resulting from this situation. 
Preventive Measures : Capital One must provide documentation confirming corrective actions to prevent future FCRA violations. 

Failure to comply with these demands will result in immediate legal action. I will not hesitate to pursue all available remedies, including filing a lawsuit to recover damages, statutory penalties, and legal fees. Furthermore, I will escalate this complaint to other regulatory bodies and consumer protection agencies if this matter is not resolved promptly.

I expect a full response and resolution within 10 business days from the date of this submission. Failure to act will confirm Capital Ones blatant disregard for federal consumer protection laws and compel me to take aggressive legal action. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief