Consumer complaint received 2024-03-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I am writing this complaint against Chase Bank in respect to XXXX payments I made to them under the XXXX XXXX XXXX Program between XX/XX/XXXX, and XX/XX/XXXX, I had made XXXX XXXX  payments in the form of XXXX bank XXXX drawn by XXXX Bank and made payments to XXXX. 

Currently the XXXX in question at is in XXXX and I have been XXXX over the past XXXX years. I will be appealing against the XXXX but the reason I am submitting this complaint is because I am alleging bank XXXX on the part of Chase, the successor to XXXX. I assume it is beyond the purview of your agency to investigate why XXXX took XXXX months worth of payments from me and still refused to permanently modify our XXXX under the XXXX program. However, it is within the scope of this agencys purview to investigate how and why Chase took payments totaling close to XXXX and never applied any of it towards the XXXX amount. Its not just XXXX, its bank XXXX. 

Also, since these transactions involved use of telephone, email, internet, XXXX, their actions constitute XXXX XXXX on XXXX and XXXX levels. I am attaching to this complaint XXXX files. There is a copy of my XXXX XXXX XXXX, detailing my issues with XXXX XXXX XXXX unfair practice in the XXXX application. There is a XXXX with XXXX of most of the bank XXXX with XXXX documentation. There is a copy of XXXX of the XXXX applications I had submitted. As stated, they made me resubmit all XXXX every XXXX months, so the attached copy is not the XXXX XXXXXXXX submitted but is XXXX in every way other than the XXXX submitted. There is a XXXX  with a stack of XXXX and XXXX that pertain to the XXXX struggles I experienced. There is a XXXX XXXX from Chase in which they acknowledge XXXX were made and the modification not made XXXX, yet no statement of where the nearly XXXX went in their system. Lastly, I am attaching the XXXX XXXX XXXX that show only XXXX in suspense with a XXXX XXXX balance of XXXX 

I want to add that as stated in my XXXX XXXX, that my XXXX had made it known to me that the XXXX XXXX  balance of the XXXX at the time they started XXXX XXXXXX/XX/XXXX, was XXXX and the alleged XXXX XXXX balance set forth in the referees report dated XX/XX/XXXX, is the XXXX XXXX of XXXX. That is proof that XXXX accepted these payment without applying XXXX to my XXXX and when Chase assumed the XXXX, they made no corrections despite being made aware of the XXXX XXXX of my XXXX. There have been XXXX, XXXX XXXX and now we are in the state of XXXX XXXX XXXX, so Chase is well aware of my XXXX and XXXX. 

As per your XXXX to investigate the parts of this matter within your purview, I ask you to investigate Chase Bank for the following XXXX  accusations ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And any other XXXX XXXX or XXXX laws and bank XXXX they may be in violation of as discovered by XXXX investigations, as well as determining if Chase did this to other XXXX  XXXX applicants.

Company response to consumer: Closed with explanation