Consumer complaint received 2025-07-01 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Atlanticus Services Corporation
State: MS

Complaint narrative:
Subject : Formal Complaint Regarding Unauthorized and Misrepresented Agreement Request for Immediate Action and Credit Restoration Dear XXXX XXXX XXXX, I am writing to formally dispute and file a complaint regarding a serious and ongoing issue involving your company and a misrepresented agreement originating through your affiliate, XXXX XXXX. 

In XXXX, my family and I made the decision to discontinue our services with XXXX and explore XXXX as our home security provider due to their seemingly more advanced system offerings. A XXXX representative visited our home, sat at our table, and thoroughly explained what XXXX provides. However, at no point during that discussion were we informed that any aspect of the equipment or service involved a third-party financing company such as XXXX. We were led to believe, and had every reason to believe, that we were entering into a single, straightforward service agreement directly with XXXX. 

I was only made aware of XXXX involvement when my credit report reflected a significant drop due to a delinquent account listed under your name a company I had no prior knowledge of. Upon calling the number listed on my credit report, I was told for the first time that XXXX  was the leasing company associated with the XXXX equipment. When I contacted XXXX for clarification, they acknowledged that XXXX  handles the leasing, while XXXX provides only the monitoring service. Again, this division of responsibility and the financial obligation to a third party was never disclosed to us during the original agreement or contract presentation. 

I expressed clearly to both XXXX and XXXX  that, had I known I would be financially responsible to two separate companies for one system, I would not have entered into the agreement. XXXX  representatives themselves acknowledged that this is a frequent issue and that numerous customers have reported that XXXX failed to properly disclose XXXX role in the transaction. 

As such, I am asserting that this agreement was entered into without informed consent, and therefore is legally problematic. In the state of Mississippi, such agreements may be deemed contracts of adhesion or voidable due to lack of full disclosure and mutual assent. Under Mississippi contract law, a contract must be entered into knowingly, voluntarily, and with clear understanding of all material terms and obligations. Where there is ambiguity, lack of transparency, or deception in obtaining consent, the agreement may be considered unenforceable or subject to cancellation. 

Furthermore, your continued reporting of this disputed account to credit bureaus constitutes willful damage to my credit reputation and may violate the Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ) if no clear and informed consent was given at the outset.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief