Consumer complaint received 2024-04-15 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Synergetic Communication Inc
State: TX

Complaint narrative:
I identified that Synergetic Communications had been committing fraud using my information and also participating in the sell and purchase of my information without permissible purposes pursuant to 15 USC 1681.

Per the companies response to my initial complaint ( XXXX ) " XXXX XXXX XXXX XXXX Debtor ) alleges that Synergetic Communication Inc. ( SynCom ) violated HIPPA and other laws. As it relates to SynCom, the Debtor claims that she had a phone call with SynCom wherein SynCom told the Debtor that it would not cease collecting the account. SynCom received an account from XXXX XXXX XXXX XXXX ( the Creditor ) in XX/XX/year>. On XX/XX/year>, SynCom mailed letter a letter identifying her rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq. That letter was not returned as undeliverable to SynCom. SynComs records do not indicate that it ever had a two-way communication with the Debtor. Therefore, SynCom denies that its actions violated any law. SynCom has closed the account in its office and returned it to the Creditor. The Debtor will not receive any further communication from SynCom regarding this matter. " In the above communication Synergetic admits to receiving my information from XXXX XXXX XXXX XXXX. In my communication I asked for their contract concerning this account and have yet to receive it. I also asked for proof that they had permissible purposes to receive an assignment of my information to collect on. Just because they received it from a doctor claiming to be my dentist does not mean that dentist would've automatically had a permissible purpose to sell my information or even share my information for that matter. Which constitutes fraud as defined by the FCRA. Although this account was not on my nation wide credit report the furnishing of my information from the dentist to Synergetic constitutes identity theft as defined by the FCRA. ( Any fraud committed using the personal identifying information of another person. ) Synergetic is attempting to relieve themselves of their liability by stating that they were returning my information to the dentist but that is merely a failed attempt to distract me from the fact that they now have my information. When it was shared now they have possession of it forever and I am forever injured. Its not as simple as sending a person to a different location. Once knowledge is spread it can not truly ever be erased. So I am due some remedy for that. I also want certified proof that any and all of my information has been deleted from their systems. If I can call and someone call look the old account number up that means its still assessable and in the even that they have a data breach my information will also be exposed when they shouldn't have had it to begin with.

I want equitable remedy owed to me as prescribed by the FCRA or I will follow suit with my Federal Lawsuit for remedy which will include attorney fees and additional damages. 

Additionally XXXX XXXX 's office is just as liable for the same crimes and I am holding them both responsible just as the justice system holds criminals responsible for their portion. Nobody escapes without paying their due to society. Both of these companies have XXXX  days before they received a petition to sue serviced to their legal addresses.

Company response to consumer: Closed with explanation