Consumer complaint received 2024-11-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
LET 'S TRY THIS AGAIN. THE COMPANY NEVER RESPONDED TO MY EMAIL BTW. I checked the CFPB site and the company ; 's reponse to Complaint XXXX, BUT they said that the person making charges other than me was AUTHORIZED. NO, HE WAS UNAUTHORIZED. Why do they think I went to the police and filed a police report? 

So please submit this complaint to them AGAIN and tell them to stop making things up to FIT THEIR NARRATIVE. 

LET ME BE CLEAR : I was the Primary Card Holder. XXXX WAS an authorized user but the I TOLD THE BANK TO TAKE HIM OFF. PURCHASES WERE STILL SLIPPING THRU with the XXXX plus digital wallets he created as an AUTHORIZED USER. they need to look at their own terms and conditions. where in there does it say that an AUTHORIZED USER can make digital wallets. The primary card holder is the ONLY XXXX who can do that! 

I TOLD THE BANK TO REMOVE THE AUTHORIED USER A XXXX TIMES and it was NOT DONE UNTIL THE END, but by then SPENDING WAS OUT OF CONTROL! XXXX WAS NOT AUTHORIZED and YET HE SPENT! 

SO NO, I AM NOT RESPONSIBLE. Are we in the XXXX XXXX? 

SO THAT IS CHASE SAPPHIRES FAULT. NOT MINE and I can not then be responsible for HIS purchases AND THE INTERST! 

So please tell them AGAIN what they are choosing to continuously ignore. This XXXX balance is HURTING MYCREDIT SCORE. 


I copied the complaint below again. TELL THEM TO REMEMBER THAT XXXX WAS NOT AUTHORIZED This is an ongoing saga with my CHASE SAPPHIRE Card which was STOLEN FROM. My attorney told me to not pay on this while the police are investigating. I already submitted a police report to Chase. Chase refuses to freeze the card or stop the interest payments and I have hence been paying over {$1000.00} per month for over 1 year. This is unethical and has to STOP. I have been a Chase XXXX since I was XXXX XXXX XXXX and have owned this XXXX card for over a decade. Something needs to be done about this. I have asked them over and over again with ZERO resolve. XXXX just sit that and watch that XXXX plus dollar amount in that basically just covers interest. It is obscene.LET 'S TRY THIS AGAIN. THE COMPANY NEVER RESPONDED TO MY EMAIL BTW. I checked the CFPB site and the company ; 's reponse to Complaint XXXX, BUT they said that the person making charges other than me was AUTHORIZED. NO, HE WAS UNAUTHORIZED. Why do they think I went to the police and filed a police report? 

So please submit this complaint to them AGAIN and tell them to stop making things up to FIT THEIR NARRATIVE. 

LET ME BE CLEAR : I was the Primary Card Holder. XXXX WAS NOT AUTHORIZED. 

SO THAT IS CHASE SAPPHIRES FAULT. NOT MINE and I can not then be responsible for HIS purchases AND THE INTERST! 

So please tell them AGAIN what they are choosing to continuously ignore. This XXXX balance is HURTING MYCREDIT SCORE. 


I copied the complaint below again. TELL THEM TO REMEMBER THAT XXXX WAS NOT AUTHORIZED BECAUSE I TOLD THE BANK, AS THE PRIMARY CARD HOLDER to TAKE HIM OFF!!!!! 

This is an ongoing saga with my CHASE SAPPHIRE Card which was STOLEN FROM. My attorney told me to not pay on this while the police are investigating. I already submitted a police report to Chase. Chase refuses to freeze the card or stop the interest payments and I have hence been paying over {$1000.00} per month for over 1 year. This is unethical and has to STOP. I have been a Chase Customer since I was XXXX XXXX XXXX and have owned this Sapphire card for over a decade. Something needs to be done about this. I have asked them over and over again with ZERO resolve. tHey just sit that and watch that XXXX plus dollar amount in that basically just covers interest. It is obscene.LET 'S TRY THIS AGAIN. THE COMPANY NEVER RESPONDED TO MY EMAIL BTW. I checked the CFPB site and the company ; 's reponse to Complaint XXXX, BUT they said that the person making charges other than me was AUTHORIZED. NO, HE WAS UNAUTHORIZED. Why do they think I went to the police and filed a police report? 

So please submit this complaint to them AGAIN and tell them to stop making things up to FIT THEIR NARRATIVE. 

LET ME BE CLEAR : I was the Primary Card Holder. XXXX WAS NOT AUTHORIZED. 

SO THAT IS CHASE SAPPHIRES FAULT. NOT MINE and I can not then be responsible for HIS purchases AND THE INTERST! 

So please tell them AGAIN what they are choosing to continuously ignore. This XXXX balance is HURTING MYCREDIT SCORE. 


I copied the complaint below again. TELL THEM TO REMEMBER THAT XXXX WAS NOT AUTHORIZED BECAUSE I TOLD THE BANK, AS THE PRIMARY CARD HOLDER to TAKE HIM OFF!!!!! 

This is an ongoing saga with my CHASE SAPPHIRE Card which was STOLEN FROM. My attorney told me to not pay on this while the police are investigating. I already submitted a police report to Chase. Chase refuses to freeze the card or stop the interest payments and I have hence been paying over {$1000.00} per month for over 1 year. This is unethical and has to STOP. I have been a Chase Customer since I was XXXX XXXX XXXX and have owned this Sapphire card for over a decade. Something needs to be done about this. I have asked them over and over again with ZERO resolve. tHey just sit that and watch that XXXX plus dollar amount in that basically just covers interest. It is obscene.

Company response to consumer: Closed with explanation