Consumer complaint received 2024-04-03 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Investigation took more than 30 days
Company: Checkr, Inc
State: MD

Complaint narrative:
The Checkr company, which executes background checks for various companies, has been executing a routine, annual background check on me since XXXX of XXXX. 

This background check was requested by XXXX, which is a XXXX company I work for and have worked for since XXXX. 

Previous years background checks have taken anywhere from 5-days to 2-weeks to complete. While the background check is being processed, XXXX drivers such as myself are unable to drive as they await the results. Checkr indicates on their website the following : " Most background checks take 3 to 7 business days to complete, but some may take longer. Every background check is as unique as the individual applying, so the completion time varies with each report. '' My background check is now in month seven ( 7 ), with no indication of it being completed in for the foreseeable future. This prevents me from being able to work and earn income. 

I have been communicating with Checkr extensively since XX/XX/XXXX of XXXX. I have attached a document of the email thread I have used since that time. All they have been able to tell me is that the problem is with the Hawaii courts, as I lived in Hawaii 15-years ago, from XXXX to XXXX. 

Also on their website, specific to Hawaii, the following is found : '' Hawai'i has a law thatlimits an employer 's consideration of criminal records contained in a background check to records whichare no older than seven years. TheFederal FCRA also limits background check reporting periods for certain civil records to seven years, in some cases. '' The link to this wording is here : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This would indicate to me that they will never be able to gain background information for me, since I have not lived in Hawaii since XXXX. 

Having worked as a XXXX driver for both XXXX and XXXX since XXXX, each company up until XXXX has completed background checks on me without issue. 
Coincidentally, XXXX just locked my account as it too is using Checkr to perform my annual background check. That process has also been delayed and is at about the 2-week mark since it began.

Though I understand the need for background checks, I believe its unfair to prevent someone from working and earning money by something that is out of their control. 

It should be noted that I am with XXXXXXXX XXXX XXXX XXXX and have XXXX. XXXX XXXX status for travel, both of which performs far more extensive background checks than those performed by Checkr, incudling fingerprinting. Checkr does not perform fingerprinting.

Please help me regain the ability to earn money, as I recently retired and have no other means with which to earn income at this time. 

Thank you.

Company response to consumer: Closed with explanation