Consumer complaint received 2025-02-19 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: TX

Complaint narrative:
I just recently filed a report for identity theft to IdentityTheft.gov and reported fraud to Federal Trade Commission on XX/XX/XXXX because I recently received a letter from the IRS on XX/XX/XXXX showing that there were some income changes/differences on my XXXX tax form as a result of a report made by the company Block Inc. or Cash App. using a XXXX form. Not exactly sure when it was reported, but I never even received a form for it and just recently received the IRS letter. There were three transactions reported, one for {$29000.00}, {$12000.00} and {$50.00} totaling {$41000.00}. 

First of all, I had a Cash App account from XXXX to XXXX and have never had any kind of large transactions like that, not with Cash App or any other money app. All of a sudden out of the blue back in XXXX, I am locked out of my account and unable to login to it. When I tried to contact support about this matter, I got very little help and pretty much gave up after quite a few attempts and had to create another account. I probably should have just parted ways with Cash App at that point, but now two years later, I am getting penalized for something I did not do. I am pretty sure someone got a hold of my information and used my account to make these large fraudulent transactions, and that's why my account got flagged and was locked. 

Based on what I have been reading and researched, there are many people who have become victims of fraudulent transactions on their accounts with this company and cases has been made for states such as Illinois, soon to be California and some more states soon I am sure. I live in Texas, but I am pretty sure I am not the only one here either. Cash App knew they had serious security issues with its site, and yet did nothing about it. That's unfair business/financial practices, and it's against the law. Too many people have been held accountable for their negligence because the company refuses to take responsibility. 

I have demanded a copy of all of my transactions from XXXX be sent and requested the XXXX to be sent to me, so that I can review it. I do have a page from the IRS letter that shows the the transactions that were reported from the XXXX, but the information is limited. Of course, I have not received a response about the company sending any of these things I requested. When I emailed them, all I got is an automated reply from the company when I email them about ongoing cases with the company and something about coming to an agreement with the Consumer Financial Protection Bureau, and that the company will update me with any new information as they receive it in the coming months. I am not really getting any real help from them. Even when I have called, they tell me that I need to go back and look at my transactions during that time and XXXX, however, I never received the XXXX form and am still waiting for them to resend it as well as the copy of transactions from XXXX. I called them XX/XX/XXXX and emailed them XX/XX/XXXX. Also, I have requested they remove the fraudulent transactions and have my XXXX they supposedly sent to me be corrected, so that it shows, I do not owe taxes for those transactions because they are not mine! In addition, I requested a letter from the company confirming that I am no longer liable for these transactions. I am pretty sure this account is closed as I am no longer able to log in to it as of XXXX. I am being penalized a total amount of {$16000.00} which includes taxes owed, interest and penalties. 

I need Cash App to correct this and send the needed documentation and letter, so that I can respond to the IRS letter and send these items over to them in a timely manner. My tax refund for this year is being withheld as a result. This is absolutely outrageous and needs to be resolved ASAP! Thank you! If you need any other information to follow up, please let me know as I now have a deadline to respond to the IRS letter by XX/XX/XXXX. I have to provide documentation proving why my case is fraudulent and should be dismissed. These documents include a letter confirming that I am no longer liable for these transactions, corrected XXXX showing I no longer owe money, and any other documentation I receive from the police department and IdentityThief.gov. Thank you again! I appreciate your assistance with this matter.

Company response to consumer: Closed with explanation