Consumer complaint received 2025-10-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: FISERV FINXACT CORE
State: FL

Complaint narrative:
b'FORMAL DEMAND AND FRAUD REPORT\nTransport Bonill (DOT XXXX)  Fraudulent Chargeback and Misuse of Escrowed Insurance Funds\nAgency: Peco Insurance\nContact: XXXX XXXX, Director\nAddress: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nEmail: XXXX \nPhone: [XXXX XXXX XXXX\n\nTo:\n\XXXX  Department of Financial Services  Criminal Investigations Division (CID)\n\tFederal Motor Carrier Safety Administration (FMCSA)\n\tClover  / Merchant Bank Dispute Department\n\tIssuing Bank for Card Number XXXX\n\nSummary of Fraudulent Activity\nOur agency, XXXX XXXX, provides commercial insurance coverage, FMCSA filings, and certificates of insurance for motor carriers. The insured, Transport Bonill (DOT #XXXX), entered into a contract with our agency to obtain commercial trucking insurance coverage and the required federal filings to activate FMCSA operating authority.\nThe insured made an initial down payment by credit card and coverage was bound immediately. Following payment, our agency:\n\tTransferred the premium funds from our fiduciary escrow account to the underwriting insurance carrier in full compliance with XXXX  insurance law.\n\tSubmitted the required federal filings to the FMCSA to activate operating authority.\n\tIssued XXXX  certificates of insurance to the insureds clients, allowing the company to operate legally and renew registrations.\nAfter receiving the full benefit of coverage, filings, and certificates, Transport Bonill fraudulently initiated a credit card chargeback for the amount of XXXX USD on XXXX XXXX XXXX through XXXX, under Case NumbXXXX XXXX, citing Reason Code XXXX   Other Fraud  Card Absent Environment.\n\nSupporting Case Information\n\tTransaction Amount: XXXXXXXX USD\n\tTransaction Date: XXXX\n\tProcessor: XXXX  / XXXX XXXX  Domestic\n\tMerchant ID: XXXX\n\tInvoice Number: XXXX\n\tReversal Request: Denied  XXXX XXXX XXXX\n\tChargeback Jurisdiction: XXXX  XXXX  XXXX\n\tReason Code: XXXX  Card Absent Environment\n\tXXXX   Case Number: XXXX\n\nRegulatory Reports Filed\nThis matter has been formally reported to two regulatory and investigative bodies:\n1.\tFederal Motor Carrier Safety Administration (FMCSA)  Complaint ID #XXXX, filed XXXX XXXX XXXX, in the National Consumer Complaint Database (NCCDB).\n2.\tXXXX  Department of Financial Services  Criminal Investigations Division (CID)  Submitted as an official referral for insurance fraud and misuse of fiduciary escrowed funds.\n\nNature of the Fraud\nThe funds withdrawn through this chargeback were not available to the agency; they were escrowed and transferred to the insurance carrier as premium payment. By initiating the chargeback, Transport Bonill effectively stole carrier and fiduciary funds while maintaining active FMCSA filings and XXXX  valid certificates of insurance issued to third parties.\nThis constitutes insurance fraud, financial misrepresentation, and unjust enrichment under XXXX  law and violates FMCSA financial responsibility regulations.\n\nDemand for Immediate Restitution\nWe hereby demand the issuing bank and merchant processor (Clover) to immediately reverse this chargeback and return the XXXX USD to XXXX XXXX, as these funds are fiduciary property of the underwriting carrier, not subject to refund or dispute by the insured.\nAdditionally, we request that policy cancellation be executed at the insurer level following FMCSA-approved cancellation procedures, ensuring that all filings and certificates of insurance are properly withdrawn from FMCSA records.\nFailure to restore these funds will leave the bank complicit in the misappropriation of escrowed insurance monies and a potential federal violation due to the misuse of filings under the U.S. Department of Transportations FMCSA regulations.\n\nConclusion\nThe actions of XXXX XXXX (DOT #XXXX) represent a deliberate and premeditated misuse of the insurance and banking system for personal gain, resulting in a financial loss to our agency and to the underwriting carrier.\nThis act must be treated as criminal insurance fraud and financial theft.\nAll supporting documents  including payment receipts, chargeback records, FMCSA filings, certificates of insurance, and communications  are attached to this submission.\nWe respectfully request the XXXX  Department of Financial Services  Criminal Investigations Division and FMCSA to pursue this matter in coordination with the issuing bank to enforce restitution and preserve the integrity of insurance escrow accounts in the state of XXXX.\n\nRespectfully,\nXXXX XXXX\nDirector  XXXX XXXX'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation