Consumer complaint received 2025-07-03 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: BOEING EMPLOYEES' CREDIT UNION
State: WA

Complaint narrative:
I got a phone call at XXXX on XX/XX/XXXX from phone number XXXX saying that they were a XXXX XXXX XXXX XXXX XXXX. The individual that I spoke with, a man, said that a man named XXXX XXXX was trying to transfer a large amount of money from the bank using my name, phone number, social security card, and email address. I asked how that was possible when I didn't have an account with them. The person said that, that was the point of the call and that they could also see that XXXX was trying to take {$1500.00} from my XXXX which is through my bank only and {$2000.00} from my XXXX XXXX which was connected to my debit card only on my phone. they told me that since theirs was a bank to bank transfer that they were already able to revers and cancel the transfer but that they would have to transfer me to a XXXX representative to help me with the other two accounts. the individual gave me two codes to give to the representative that would help me get the money back and shut down any more attempts against me then I would be transferred back so that they could help me file paperwork for fraud. the two codes given to me were XXXX for XXXX and XXXX for XXXX XXXX. I was then transferred to a woman named XXXX XXXX with the work ID number of XXXX. They told me that in order for them to help me get my money back that they would need me to create a contact in my phone with my first name last name XXXX XXXX department in the company spot then in notes because I had two codes to enter both codes then bellow that still in notes to right approved by their full name and id number. after that they gave me the code XXXX to put in the add phone spot. then I was told to go to messages type in one of the Z codes into the message slot got to the plus to the left go to XXXX XXXX  put in the amount for that code and then verify my full name, phone number, and ssn. I was told not to give any of the needed information over the phone because the conversation was being recorded. once everything was verified I was told to hit send. the amount didn't go through so they asked how much was in my all my accounts I told them I only have one because that's the truth and what was in there was all I had. they said to try again with that amount because they can only get back for me what was there. once that was done and sent through they gave me the confirmation code XXXX. then they told me not to access my bank account for a minimum of 4 hours and that when everything was cleared the next morning around XXXX that they would call me back to let me know everything was good to go. My partner and mother-in-law were worried that this was a fraud scam to give me money then call me back later saying that I wasn't the right person or that the amount wasn't right so that I would have to give the money back and then extra on top of that. I looked up the phone number that was shown on my caller ID and it said that it was a XXXX  phone number I even called them back twice. first individual said that I would have to go in to a XXXX  branch to get fraud paperwork to fill out and report this incident when I saw that the money I was told was going back to my account was taken. The second individual said that they couldn't help me because they couldn't find me in their system and that I would again have to go into a local branch to fill out fraud paperwork. I called my bank and told them what happened and I was told that they would credit my account the amount missing while a fraud claim was investigated. I then turned off my debit card. I went into my bank the next day to cancel my card and get a new one. I event went to XXXX  and told them what happened. I was told that there was no fraud paperwork to fill out for something like this especially considering that I didn't have an account with them. I was also told that some of their information must have been spoofed or cloned but using a different number so that the scheme looked legitimate and that the only number that they would ever call anyone from was the one on their business card.

Company response to consumer: Closed with explanation