Consumer complaint received 2024-06-03 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Starmark Financial LLC
State: NC

Complaint narrative:
I joined a XXXX XXXX program ( XXXX XXXX XXXX ) i wasnt able to use XXXX % of the course until XXXX week later from my start date after paying. i was contacting customer support to fix my account so i could access everything. the person on the phone was rude and kept telling me to do everything i have already done multiple times in a row telling me im doing it wrong, he ended up hanging up on me. i told my " career counseler '' that they gave me about this situation and he said since that person didnt give me their name he cant do much about it. that person also called from a private number which was aswell unprofessional, that person had full access to my account and all of my details so it shows he was actually with that company and not some random person, because he read out my ticket number and all my personal details from my account. 

i havent been using the program for almost XXXX months now and have been paying a little over XXXX $ a month on it. times are getting difficult with the economy and i lost my job trying to look for a new one, i contacted my " career counseler about stopping my account because its to much . he said he would send me a contact to someone else in the company that same day. that ended up taking multiple days to even receive that contacts information. as soon as i contacted that person about pausing my payments and pausing my account. that person replied and said there is no way to pause payments and it will keep going until the full XXXX is paid. he also told me to open up a new credit card with a intro 0 % apr to pay for it. because i have a XXXX credit score and they gave me a XXXX % apr on their payment system which doesnt seem fair and very unprofessional with my clean credit record and only having my vehicle payments on my total credit. 
as a company not allowing customers to discontinue their service because they are not satisfied is very unprofesional and shady. noone should be locked into paying something they dont use. ive seen previous other people having this same problem, and this company needs to be looked into because this is not acceptable for a company to do to anyone. ived use less than XXXX % of the program and didnt like it. ive seen this company under multiple lawsuites, which i didnt notice until i wanted to cancel my membership. i contacted the debt collector, XXXX XXXX and starmark financials and they refuse to take it off my credit unless i pay it. i havent ever heard of a company that provides a service and if the customer isnt satisfied, the company doesnt allow them to stop paying for the service.. 

XXXX XXXX XXXX i started paying for membership. 
XXXX XXXX XXXX is when they fixed my account for me to have access to what i was paying for. 
XXXX XXXX i asked my mentor about pausing or cenceling my account, on XX/XX/XXXX he replied giving me a contact info for someone else about this situation, XX/XX/XXXX, that new person replied to my email telling me i couldnt pause or cancel my payments. 
-My mentor didnt notify me about pulling my credit, and also said in the XXXX call i could cancel anytime if i wasnt happy with the service being provided. 
-Please contact me about what i can do to help with this situation, XXXX Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation