Consumer complaint received 2024-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Consumer Financial Protection Bureau Re : XXXX Continued from Case Number : XXXX Account Name : XXXX XXXX XXXXXXXX XXXX Account Number : XXXX Balance : - Original Balance : {$1500.00} Date Opened : XX/XX/XXXX Dear CFPB XXXX continues to violate Regulation V, continues to provide inaccurate and totally misleading information. XXXX does not establish reasonable policies or procedures regarding the disputes that I have sent, they continue to not do their job, they do not care at all about the integrity and accuracy with which they report the information to the CRAs agencies ( EXPERIAN ). 

On top of that, they deceived me with the nature of the terms, using deceptive, unfair and abusive practices, doubling my original loan more than double with their exorbitant interest. I feel that I have been a victim of my consumer rights and on top of that, they have violated the CFPA law without fear of repercussions for their illegal acts. 

XXXX never revealed the Annual Percentage Rate or the finance charges, thereby violating the Truth in Lending Law and its application of Regulation Z. M XXXX never informed me or notified me when they reported negative information in my name to Experian. 

XXXX marketed its product and made me believe that what I requested was standard credit, which I thought was true and ended up being a lease, charging me more than double the original loan, XXXX, they never disclosed the terms of the agreement, everything was through the merchant. XXXX, nor the merchant, ever mentioned a lease, it was all a fraud. Before signing, I had no option to read the contract on my cell phone. They did everything possible to keep the terms and conditions hidden in their misleading software. 

XXXX Credits policies and procedures have not adequately instructed how to conduct reasonable and timely investigations when i submit direct or indirect disputes, as defined by FCRA and Regulation V ( Direct Dispute and Indirect Dispute ). 

They have failed to identify what factors should be considered to conduct a reasonable investigation of different types of disputes, Further, on numerous occasions, XXXX XXXX furnished inaccurate information to CRAs, such as inaccurate information about me loan amount, scheduled monthly payment, and credit balance. XXXX XXXX knew the information it reported did not conform to the reality of me account. 

On numerous occasions when i submitted a Direct or Indirect Dispute, XXXX XXXX failed to conduct a reasonable investigation that included a review of all relevant information provided by me or CRAs. 

XXXX XXXX failed to adequately notify me when reporting this negative information.XXXX  XXXX provided no written notice prior to or within 30 days of the negative reporting. 

Sections 1031 and 1036 of the CFPA prohibit a covered person from committing or engaging in any unfair, deceptive, or abusive act or practice in connection with any transaction with a consumer for a consumer financial product or service, or the offering of a consumer financial product or service. XXXX2 U.S.C. 5531 ( a ), 5536 ( a ) ( 1 ) ( B ). 

An act or practice is abusive under the CFPA if it, among other things, materially interferes with the ability of a consumer to understand a term or condition of a consumer financial product or service. 12 U.S.C. 5531 ( d ) ( 1 ). 

As a result, XXXX engaged in deceptive acts or practices, in violation of sections 1031 and 1036 of the CFPA. 12 U.S.C. 5531 ( a ), 5536 ( a ) ( 1 ) ( B ).

I tried to return the goods that I acquired through the loan and it was impossible for me to return it, they always gave me excuses and obstacles to return the item, my account was opened in XXXX and I was never able to return the money acquired in the loan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Companies designed and implemented a mobile application and contracting process that materially interfered in numerous ways with my ability to understand the terms and conditions, among other things the process : ( 1 ) directed me to the application through statements that misrepresented the nature of the product ; ( 2 ) deprived me of the opportunity to even see the terms and conditions until the check-out process ; ( 3 ) made it difficult for me to read the agreement; ( 4 ) obscured the cost of the product. 
XXXX engaged in abusive acts or practices, in violation of sections 1031 and 1036 of the CFPA. 12 U.S.C. 5531 ( a ), ( d ) ( 1 ), 5536 ( a ) ( 1 ) ( B ). 

In the original contract that XXXX sent me, I show that the initial loan was XXXX and that within 90 days they are charging me double the loan. This is a deception, a fraud, and I demand that they delete this account immediately. 

Why did you delete the Experian Balance History, why don't you report it, it is your obligation to fill out all the fields and report them, report the Balance Histories or delete the entire account. 

Why didn't you even answer my question about the statement that I sent in XX/XX/XXXX, where XXXX charges 4 payments of {$100.00}, why aren't that amount or those payments reflected in the statement that XXXX provided me? They are reporting inaccurate and false information Why does XXXX only answer one question and not everything addressed in the disputes? They have a terrible process Please CFPB, let the full weight of the law fall on XXXX and let them learn to manage their work and not deceive or scam customers. I demand that the entire account be deleted. 

Att : XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation