Consumer complaint received 2025-03-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
Capital One Attn : Credit Reporting Department XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Subject : Dispute of Inaccurate Reporting under FCRA Compliance To Whom It May Concern, Upon reviewing my credit report, I noticed that there are late payments reported on my consumer report that I do not recognize. I am writing to formally dispute the reporting of late payments and the status of my Capital One credit account as presented in my credit report. The reporting of late payments and account status is inaccurate and inconsistent with federal regulations under the Fair Credit Reporting Act ( FCRA ).

According to 15 USC 1681 Section 602 ( a ), consumers have a right to accurate and fair credit reporting. This principle is violated when transactions not legally permitted to be included in a credit report are reported. 

Please report only a positive payment history for accounts XXXX and XXXX and please remove any derogatory remarks such as Chargeoff or Collection.

Furthermore, under 15 USC 1681c ( a ) ( 5 ), any information about accounts placed for collection or charged-off should only be reported for a limited period of up to seven years. The disputed account, closed on XX/XX/XXXX, should not reflect inaccurate late payment data or any unverified charge-offs.

Additionally, as stipulated in 15 USC 1681s-2 ( a ) ( 1 ), furnishers of information to consumer reporting agencies are obligated to ensure the accuracy and integrity of the data reported. This responsibility
includes not reporting transactions or information that can not be legally verified or substantiated.

Moreover, under 15 USC 1681 604 ( a ) ( 2 ), a consumer reporting agency may furnish a consumer report only for permissible purposes, such as employment, credit, or insurance. Reporting transactional information unrelated to creditworthiness or lacking proper validation is inconsistent with this permissible purpose clause. 

In light of this, I respectfully request that you provide complete evidence beyond billing statements that substantiate your claim that my payments were late. In the case XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ), it was established that mere billing statements are insufficient proof of liability or delinquencies, as they do not confirm the accuracy of payment records. 

To properly validate your reporting, I am requesting the following : A full account ledger detailing all transactions. 

All securitization details including CUSIP numbers. 

All records of loan transfers, assignments, and securitization, including any REMIC trusts or Special Purpose Vehicles the loans were sold into.

All insurance records including forced-placed policies.

A copy of my original contract.

Any claims filed on my loans.

Proof that the late payments were actually due and unpaid. 

Your internal investigation notes related to this matter. 

Given these statutory protections, I respectfully request the immediate investigation and removal of the inaccurately reported late payments and status associated with the above-mentioned account. Failure to adhere to these requirements constitutes a direct violation of my rights under the FCRA. 

Please provide me with written confirmation of the investigation results and the corrective actions taken to rectify my credit report. Should this matter not be resolved promptly, I am prepared to pursue further actions, including filing complaints with the appropriate regulatory authorities.

Company response to consumer: Closed with explanation