Consumer complaint received 2024-10-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Ocwen Financial Corporation
State: NJ

Complaint narrative:
I have applied for a repayment arrangement with PHH mortgage company and I was denied. I also applied for forbearance and modification and was denied. 

I have the means to pay mama mortgage payment XXXX per month and I was willing to take the XXXX that were delinquent in Due to my husband having XXXX XXXX XXXX being out of work for XXXX years I wanted to add XXXX divided over 12 months or 24 months to increase mortgage payment and until we get the full amount of the XXXX cured. 

XX/XX/XXXX PHH mortgage company sent me an application for reinstatement, repayment, plan, forbearance, or work out home assistant program packet. 

My husband and I completed the packet we sent it certified on XX/XX/XXXX and we just got a notice yesterday on XX/XX/XXXX that we were denied for all three because we have a conventional mortgage. 

In XX/XX/XXXX my husband and I purchased this home that we currently reside in and we had an FHA mortgage PHH mortgage company is saying that in XXXX we got a modification and a modification or switched from FHA mortgage to a conventional mortgage doing that modification of XXXX. 

My husband and I do not recall Being told that we were modifying our mortgage from a convent from a FHA mortgage to a conventional mortgage we would have not agreed to this. We dont we read the contract we did what we had to do. We did not we were not told about a conventional mortgage in fact, we didnt even know what a conventional mortgage was until we found out till we just was told this a couple weeks ago we never knew it. 

And thats the reason why PHH will not work with us or assist us, we dont want modification. I dont care about that. I just want to be able to pay my mortgage payments and take the XXXX rears add to the end of the mortgage or either within 12 months or 24 months with my regular 13 month payments. 

Until we cure the XXXX and they wont do that were gon na make the payments I work been on my job 25 years my husband received total XXXX, Social Security and a pension where he Worked 25 years and was forced XXXX tire early because hes totally XXXX. 

And they wont do it and I feel that Ive been weve been mistreated and were not being treated fairly because one we were not told what conventional mortgage is in the difference between a conventional mortgage and an FHA mortgage. 

We were vulnerable when it comes to conventional mortgage and FHA mortgage and therefore since they switched our mortgage from FHA to conventional they do not have to abide by federal guidelines for mortgage and therefore thats why they will not work with us. 

And I want this investigated we did not know we were signing or has signed for conventional mortgage. We just found this out like XXXX weeks ago because when we were trying to get assistance And they wouldnt give it to us because they said we had a conventional mortgage and this is totally unfair

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation