Consumer complaint received 2025-06-06 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX

Complaint narrative:
On XX/XX/XXXX, I received a phone call from XXXX XXXX XXXX regarding an alleged debt associated with my former residence at The Connection XXXX. This contact came nearly a full year after I vacated the apartment in XX/XX/XXXX. During the call, I requested clarification about the nature of the charges. However, the representative was unable to provide any specific details at that time. 

In response, I sent a certified letter dated XX/XX/XXXX, formally disputing the alleged debt and requesting validation in accordance with the Fair Debt Collection Practices Act ( FDCPA ). The letter stated the following : [ XXXX XXXX XX/XX/XXXX ] I vacated the unit in XX/XX/XXXX, leaving it in clean and acceptable condition. 
I received no prior noticevia phone, email, or mailregarding any outstanding balance before the collection notice. 
I requested a full debt validation under the FDCPA, including : 1. A detailed breakdown of the charges. 
2. The date ( s ) the charges were incurred.

3. The basis and assessment party for each charge.

4. Supporting documentation demonstrating the validity of the debt. 

I also requested that all future communications be made in writing. 



Genesis responded only after receiving this certified letter. However, the documentation they provided was insufficient. Their response included only a copy of my lease agreementwhich I already possessedand a brief summary of move-out charges. This summary did not contain a detailed explanation of the charges, nor did it include supporting evidence or clarification regarding who assessed the charges or on what basis. 

On XX/XX/XXXX, I followed up with a phone call to Genesis Collection Company to request the missing information. During this call, I spoke with XXXX different representatives. The first representative was dismissive and initially refused to transfer me to another individual, stating there was no one above him. After repeated requests, I was eventually transferred. 

I then spoke with a representative named XXXX, who stated that providing the information I requested was not his job. He then told me it was my job to get a signed release indicating I owed nothing at move-out. When I asked for clarification regarding where in the lease agreement it stated that it was my responsibility, he was unable to identify any such clause. Instead, he repeatedly insisted that it was included in the contract without providing specifics. He also interrupted and spoke over me throughout the conversation, ultimately challenging me to identify the relevant contract language myself. 

When I reasserted my rights under the FDCPA, I was told, You can quote that to me all day long, I know it like the back of my hand, so stop quoting XXXX to us. Another representative told me, We dont have to jump through hoops for you, before abruptly ending the call. At no point during this conversation was I hostile. I simply requested a clear explanation of the charges and supporting documentation before making any payments. 

In summary, Genesis Collection Company has failed to comply with my reasonable request for debt validation, as required under federal law. The conduct of their representatives during our interactions has been unprofessional, dismissive, and uncooperative. Despite my repeated efforts to resolve this matter amicably and responsibly, I have been met with obstruction and a refusal to provide basic documentation. 

I maintain my position that I have a right to receive adequate validation of this debt, and until such time as that is provided, I do not acknowledge or accept responsibility for the charges.

Company response to consumer: Closed with explanation