Consumer complaint received 2019-11-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
I am reporting this complaint against Ocwen Financial Services and its subsidiary PHH Mortgage Services to request that the escrow of my account be removed from the home loan. 
The reasons are several and with legal implications, which I list below : # 1 - For several years these corporations included in my home loan a hazard insurance policy that has not fulfilled its legal obligations for me as an insured. An expensive and overvalued policy that does not fulfill its obligations as an insurer and that has my property at high risk of being destroyed, since since Hurricane Irma the roof of the same has deteriorated consistently and continues to happen with high risk for our family. This insurance company XXXX  has refused to attend to our claims about the obvious damage to the roof and other parts of our house ( We attach current photographs of the damages ) and therefore we are demanding that the mortgage company be removed from my account escrow this insurance since from XXXX of this XXXX we decided to choose to buy our own insurance that was already paid in full for the period from XX/XX/XXXX of XXXX until XX/XX/XXXX of XXXX, as it may not be possible for us to be scammed of that way by the Mortgage Company with insurance policies that do not cover the damages of our property. 
At the same time we want to request the return of all the money that was paid through the escrow account of my loan for this property insurance that does not want to fulfill its legal obligations to pay for the damages occurred to our house.

# 2 - For years also this Home Loan Mortgage arbitrarily and completely illegally forced to include within the Escrow account another Flood Insurance Policy, a policy that according to the Federal Department of Fema is not necessary for our house, since our The property is located in an area that is not at risk of flooding since XXXX, Insurance Policy, which we were fraudulently charged and exaggerated for about over {$3000.00} dollars per year, when in fact the cost of this type of policy In case we decide to have it it does not cost more than {$400.00} dollars per year since the property is excluded from the flood risk zone. 
Therefore, we are demanding that the excessive expenses of this type of flood policy that my property does not need be returned to us. Attach copy of FEMA Documents as evidence of our claim.

# 3 - Likewise, through this claim we are requesting the elimination of the payments of our
property taxes due to the constant late payments and at the wrong time of the Mortgage company to pay the city and the county ( XXXX XXXX Gov ) as the payments made by the Mortgage Company they were made with many months of delay directly affecting my Escrow account with high interest for late payments and at the same time making me lose my Home Exemption benefits to which by law I am entitled as the owner of a property in XXXX XXXX County. 
We are requesting that in the following my property taxes be paid by me only to be able to make them in the time that the City of XXXX XXXX requires likes as I have approved a Home Exemption of {$25000.00} dollars in my property and I will not lose them because of it of late payments of these mortgage company that do not meet their obligations on time. For more details of the information to your corp taxes must be paid between XX/XX/XXXX of the taxable year and XX/XX/XXXX of the following year, something that has never happened with the payment of my taxes of my property by these Mortgage companies. 
Below I attach the record of the dates and amounts with absurd increases in the payment for interest and late payments by the Mortgage Company and ultimately end up affecting our family pocket.

Records of late payments to the city : Payment of year XXXX was pay by mortgage on XX/XX/XXXX Payment of year XXXX was pay by mortgage on XX/XX/XXXX Payment of year XXXX was pay by mortgage on XX/XX/XXXX Payment of year XXXX was pay by mortgage on XX/XX/XXXX Payment of year XXXX was pay by mortgage on XX/XX/XXXX Like you see all this payments they are affecting my package negatively. 
So I'm requesting the elimination of my escrow account and I pay my own taxes on time without high interest rates and late payments charges.

# 4 For the last months the PHH mortgage company is refusing to receive and credit my loan payments, charges corresponding to the loan and the interest of the loan, a determination that seems completely illegal to me since I am sending month by month and in time the payments corresponding to My loan and interest. I have refused to continue sending the corresponding payments including the escrow due to all the illegal and irregular circumstances of my case that was clearly explain in the points before.

I can not continue to make a payment to a mortgage company that charges me an Escrow account that does not meet the legal expectations of the same, because the insurance imposed by the Mortgage has refused to comply with its obligations for property damage, also for demanding a flood insurance that is not necessary for it, for paying property taxes outside the requirements of the city, carrying additional interest expenses and late payments that directly affect our pocket.

Therefore, we are mandatorily demanding that Escrow be removed from my home loan immediately under penalty of taking other legal alternatives to remedy this problem. 
Sincerely, XXXX XXXX XXXX. 
Loan # XXXX PHH Mortgage Services and Ocwen Financial Services

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation