Consumer complaint received 2024-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I was in XXXX XXXX XXXX XXXX, XX/XX/XXXX afternoon, I got a text message saying that my phone number will no longer receive text from Chase. I was confused, so went to Chase App, found out I was locked out. I tried calling the number on the notice, an agent picked up and read to me a statement about how Chase is ending relationship with me and I will no longer have an checking/saving account at Chase, can not re-open one in the future. I was shocked, as I always maintain high amount of balance, I have XXXX credit cards and I pay them on time and regularly. I thought it would be some kind of fraud activity but I did not use the checking to pay anything in XXXX, or even if someone tried using my card it would be a temporary hold of the funds being transacted. The agent was very cold and indifferent and she would not tell me anything, just said Chase can close the account at any moment with or without reason. 


Like I said, I was on a business trip, need to use cards and money. Not being able to see the activities going on with my account is frustrating enough. However, they told me that they could not give my balance back either, after I told them this is the only liquid asset that I could use for the time being. I do not have any other checking, did not see the need to do so before this happened. I am in the midst of moving, and need bank statement, rental deposit, cashier 's check, etc. to submit in order to move in. I need money to pay to moving company too. All of this will not happen if they do not return the fund in my account that they decided to close out without any pre-notice, or with my will. I have my car lease payment linked to it at the same time, if anything fails my credit would be severely affected also. I visited the branch later, they called the same department, and was told the same thing. They will not disclose anything to them either, nor would they release the fund in a check form by the branch. I reiterated the urgency and need to have this fund back immediately, since I do not trust that I could keep my fund with Chase anymore, and if I do not receive it, I could end up homeless. 



They claim that they would close the account in XXXX business days and then mail the check out. However, like I said, I was moving, and did not have this planned or foreseen any of this happening. I would have a difficult time retriving this check, even if it was mailed out on time ( according to them they will mail it out within 2 days of account closure ). According to other people who got their account closed, some of them wait for years to get that money back. I do not know the amount other people had, but mine is basically all liquid asset that I own. 



Please help escalate it to Chase complaint department. I will need at least the majority of my funds back in a check form immediately from a local branch, the ones they could verify and cleared. If they have suspicion on some transactions, please let me know and I can help investigate if needed. I personally owns every XXXX in this account and did not operate any unlawful or illegal or fraudulent activity. Please give my money back so I could have a place to stay.

Company response to consumer: Closed with non-monetary relief