Consumer complaint received 2025-03-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: FL

Complaint narrative:
This complaint is regarding two tickets purchased with my Apple Credit Card through Goldman Sachs. The dispute is over tickets purchased on a website called XXXX 

On XX/XX/XXXX, I purchased two tickets for a total of {$1500.00}, through a website called XXXX to the XXXX XXXX at XXXX XXXX in XXXX for the XXXX round on XX/XX/XXXX. These were tickets to the daytime session to begin at XXXX XXXX XXXX XXXX time ) and to end at approximately XXXX XXXX On XX/XX/XXXX, an email was sent to me by XXXX asking for my name and DOB, which I responded to immediately. At XXXXXXXX XXXX on XX/XX/XXXX, I did not receive a response. On XX/XX/XXXX, at XXXXXXXX XXXX, when I still did not receive a response or the tickets, I sent another email asking for confirmation that we had the tickets. I did not receive a response. 

On XX/XX/XXXX, the morning of the event at around XXXX XXXX I had not yet received the tickets for the event that was to begin in 1 hour. I called the number listed on their website which was not working and did not connect to anyone. I also used their XXXX XXXX to message XXXX customer service as instructed on the XXXX website. 
After messaging them at XXXX XXXX  EST ( XXXX XXXX XXXX XXXX XXXX, I did not receive a response until XXXX XXXX EST or XXXXXXXX XXXX XXXX time. This was already 2 hours and 28 minutes into the session that we paid for. After not receiving any response via consumer service, I contacted Goldman Sachs and reported the possible fraud and started a transaction dispute immediately. 

Someone with an extremely heavy accent, that I could not understand, called me around XXXX XXXX asking to confirm I got the tickets ( which I did not ). This was after I reported the fraud to Goldman Sachs. 
At XXXXXXXX XXXX, XX/XX/XXXX. I finally received an email with the reported tickets. I did not open these tickets as this was after the session was over. 

Additional information : When I researched this company after the fact, multiple people report fraud. There are also numerous typos and spelling/grammatical errors on their website. I submitted all of this information to Goldman Sachs each time I disputed this transaction on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and again on XX/XX/XXXX. I have called multiple times requesting a manager or decision maker involved in this dispute to call me so that I can explain I did not receive the tickets before the end of the session we purchased them to and that this was a scam. No one has contacted me from Goldman Sachs apart from an email that says there is no evidence to substantiate my claim. I indeed have an email with the time XXXX XXXX on XX/XX/XXXX stating I received the tickets. This is after the session was over. I should not be financially responsible for a ticket selling scam on a website that contains spelling errors and has no customer service number that you can speak with when you don't receive your tickets. 

I have included screenshots and emails of everything I received including the only email that contained my tickets sent at XXXXXXXX XXXX on XX/XX/XXXX, after the session was over.

Company response to consumer: Closed with monetary relief