Consumer complaint received 2025-12-09 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
SUMMARY OF COMPLAINT This complaint is submitted against XXXX XXXX XXXX XXXX for engaging in unlawful, discriminatory, arbitrary, and procedurally defective lending practices that violate federal lending laws, consumer protection statutes, and credit reporting requirements. 

XXXX XXXX XXXX XXXX : Wrongfully denied my loan application based solely on my credit score Failed to provide a legally sufficient adverse action notice Failed to conduct individualized underwriting as required by law Ignored collateral documentation and supporting financial materials I submitted Added a hard inquiry to my Equifax report which must be removed Violated multiple provisions of the Equal Credit Opportunity Act ( ECOA ) Violated the Fair Credit Reporting Act ( FCRA ) Violated UDAAP provisions ( Unfair, Deceptive, and Abusive Acts and Practices ) Caused measurable credit, financial, and personal harm XXXX XXXX XXXX XXXX is fully liable for the injuries caused. 


-- - XXXX. FACTUAL BACKGROUND XXXX. Loan Application and Arbitrary Denial I submitted a loan application to XXXX XXXX XXXX XXXX. 
Instead of performing a legally required individualized evaluation, the XXXX XXXX : Denied my application solely based on credit Provided insufficient reasoning Failed to review secondary financial documentation Ignored collateral information that could have facilitated approval This is not allowed under federal law. 


-- - XXXX. Proper Explanation of the XXXX ( Submitted Documentation ) I provided collateral documentation, including a XXXX Financing XXXX, which : Serves as a public notice of collateral ownership Perfects a security interest when a security agreement exists Is commonly used in loans involving personal property, equipment, inventory, or receivables Provides lenders with information relevant to determining available collateral or asset claims While a XXXX does not force XXXX lender to accept collateral, federal lending law DOES require the lender to consider reasonable collateral or supporting documents submitted during underwriting. 

XXXX XXXX XXXX XXXX failed to do this, which violates : XXXX XXXX XXXX ( b ) must consider applicant-provided information XXXX XXXX XXXX must evaluate collateral for secured credit when relevant XXXX requirement for individualized credit assessment Their failure to review my collateral information constitutes a legal violation, not a discretionary underwriting choice. 


-- - XXXX. Improper Hard Inquiry on Equifax XXXX XXXX XXXX XXXX : Placed a hard inquiry on my Equifax credit file Denied credit unlawfully Caused measurable harm to my creditworthiness Under federal law, inquiries tied to non-compliant credit practices must be removed. 

Violates : XXXX XXXX. XXXX ( a ) accuracy in reporting XXXX XXXX. XXXX duty to investigate and correct Case Law : XXXX XXXX XXXX & XXXX furnishers must correct inaccurate data XXXX XXXX XXXX XXXX XXXX failure to supply accurate reporting is actionable Thus, XXXX XXXX XXXX XXXX is fully responsible for removing this inquiry. 


-- - XXXX. Discriminatory and XXXX XXXX XXXX XXXX XXXX XXXX XXXX failed to : Evaluate my creditworthiness individually Consider collateral Consider supporting documentation Provide a meaningful adverse action notice This violates : Equal Credit Opportunity Act ( ECOA ) 12 U.S.C. 1691 12 CFR 1002.4, 1002.6, 1002.9 A lender can not : Deny credit solely based on credit score Ignore provided financial documentation Fail to consider collateral Issue vague adverse action notices Case Law : XXXX XXXX XXXX XXXX XXXX denial must be accompanied by specific reasons XXXX XXXX XXXX XXXX lenders must comply with adverse action requirements Freedom Firsts denial was arbitrary, unsupported, and discriminatory. 


XXXX XXXX XXXX. FEDERAL LAW VIOLATIONS -- - XXXX. Equal Credit Opportunity Act ( ECOA ) XXXX XXXX XXXX XXXX XXXX violated : 12 CFR 1002.4 ( a ) prohibits discrimination in credit 12 CFR 1002.6 ( b ) prohibits ignoring information submitted by applicant 12 CFR 1002.9 requires specific adverse action notice They : Used inflexible and discriminatory credit standards Ignored collateral Failed to conduct individualized underwriting Provided insufficient reasoning in denial These are direct, provable violations. 


-- - XXXX. FCRA Violations ( XXXX XXXX ) XXXX XXXX violated : 15 U.S.C. 1681s-2 ( a ) furnishing inaccurate or unjustified data 15 U.S.C. 1681i failing to correct or investigate inaccurate information Unlawful inquiries tied to non-compliant underwriting must be removed. 


-- - XXXX. UDAAP Violations ( Unfair, Deceptive, Abusive Acts ) 12 U.S.C. 55315536 Freedom First engaged in : Unfair lending Deceptive underwriting Abusive credit evaluation Arbitrary denial Refusing to correct known violations This grounds CFPB enforcement action. 


-- - XXXX. DAMAGES SUFFERED XXXX XXXX XXXX XXXX caused : Reduction of my credit score Embarrassment, emotional distress, and financial instability Lost access to credit Negative impact on financial opportunities XXXX and resources spent correcting their violations These are compensable under : XXXX FCRA XXXX State consumer protection statutes Tort law for negligent misrepresentation and bad faith

Company response to consumer: Closed with explanation