Consumer complaint received 2023-12-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: OneMain Finance Corporation
State: NM

Complaint narrative:
Thank you, I filled with FTC months ago and added more that has occurred. Since One Main compromised my information, nonpayment, and whatever happened to a second look at the numbers, they dont even line up in cents.OneMain investigated that also ; the back side of the payout is incorrect. All account statements are given, Credit Reports and letters received are and there is something here and now I did not even have the chance at any insurance because I did not receive the contract. The question is, is this contract even legal and that is what I will have investigated? I am just following the chain of command that started with One main branch office at XXXX XXXX XXXX, New Mexico. Information given to me by XXXX on XX/XX/XXXX shows. Along with a statement from XXXX XXXX case # XXXX by XXXX from Executive Offices. I was never offered extra services that OneMain offers including loss of Job that One Main can activate anytime, when it appeals to the safety of the contract. That was given over a month later to VIA Email. I was asking for this contract that I did not receive or view at any signing. I had taken ONE month till the contract was let go from the hands of OneMain. One main has not carried out the contract to protect the interests of the consumer. While One main did not! Repeat DID NOT! Give me a contract at the signing of their loan, that is full of issues. The one that pertains now an the issue was an offering of insurance by One Main, once again no contract was given. 
XXXX XXXX I have talked with and was told this was not able to be done. It was like in the first seven days I could have If I had received or read the contract the close of the deal was on XX/XX/XXXX. I have kept One Main up to date and was told about insurance that was asked of me on the contract date of XX/XX/XXXX. I have lost my job and I am still up to date on payment. I have asked XXXX XXXX for some help on the matter, so I am filing with CFPB for help. No contract was given or viewed at the date it says was signed so no chance to apply for extras like coverage of a lost job. I asked several days after the contract was done, for a copy for myself. I received the contract a month later after any chance to activate the insurance that is offered to Onemain. Clients should be given the contract on the day of signing I DID NOT have this chance. All of this occurred while trying to cover for the loss of personal information by One Main and is still ongoing today. OneMain Financial Customer Bill of Rights was not fulfilled in the simple fact of helping the consumer understand every aspect of your loan before you sign, including terms, pricing and interest rate, monthly payment, and total cost. I was not given the chance to review or be given a contract to offer these services. A bad contract that has several issues including giving one to the consumer, ME. ~ needed help still have not found work One Main is aware of this. along with the physical address is now at the hotel, but the mailing address/phone is the same and good.

Company response to consumer: Closed with explanation