Consumer complaint received 2025-07-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: AMERICAN HONDA FINANCE CORP
State: AL

Complaint narrative:
Subject : Dispute of Inaccurate Credit Reporting RE : Incorrect Reporting of XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX Late Payments & Resulting Pyramiding Dear [ XXXX XXXX  or Honda Financial Services Representative ], I am writing to formally dispute the accuracy of late payment information reported on my Honda Financial Services account for the periods of XXXX and XX/XX/XXXX, and to request immediate correction under the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ) and the CARES Act ( 2020 ). 

Summary of Disputed Information : My credit reports currently show late payments in XXXX and XX/XX/XXXX, which subsequently caused a rolling or pyramiding delinquency that continued through : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX However, these negative marks do not accurately reflect my payment behavior or financial hardship circumstances during that period. 

Grounds for Dispute : 1. CARES Act Compliance Failure Under the CARES Act ( Section 4021 of the Coronavirus Aid, Relief, and Economic Security Act ), if an account was current prior to a COVID-related hardship, and the consumer sought or received forbearance or payment assistance, the furnisher is required to continue reporting the account as current if payments were made as agreed. 

I experienced financial hardship during this time and sought relief through available assistance. To my knowledge, I was not made aware of the long-term impact of reallocated payments, and no clear notice was provided that these actions would continue reporting me as delinquent. 

2. FCRA Violation : Inaccurate and Misleading Reporting The continued reporting of delinquency through XX/XX/XXXX and into late XXXX and early XXXX appears to result from a pyramiding or reallocation of late payments, not an actual failure to pay on time. 

While two payments were initially missed, all subsequent payments were made regularly and on time. However, Honda Financial Services system appears to have reallocated each payment to the previous unpaid month, keeping the account in a perpetual state of delinquency despite active and timely payments. 

This is materially misleading, violating the FCRA requirement that information furnished to credit bureaus must be accurate, complete, and not misleading ( 623 ( a ) ). 

Requested Resolution : Remove or correct the reported late payments from XXXX & XX/XX/XXXX Update subsequent payment history from XX/XX/XXXX through XX/XX/XXXX to reflect an on-time status Provide written confirmation of the outcome of your investigation I have enclosed supporting documentation, including bank statements and my current credit report showing the disputed items. 

Please consider this a formal dispute under FCRA 611, and notify me of the results of your reinvestigation within the required 30-day period. If this issue is not resolved, I may consider filing a complaint with the Consumer Financial Protection Bureau ( CFPB ). 


Thank you for your time and prompt attention to this matter.

Company response to consumer: Closed with explanation