Consumer complaint received 2025-08-14 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: FIRST ADVANTAGE CORPORATION
State: IL

Complaint narrative:
Hello CFPB team : I was harmed by a factually inaccurate background check by the company First Advantage. 
I was formally offered a job with the company XXXX XXXX, who then hired the company First Advantage to do my background check. First Advantage did it wrong. 
I was formally extended a job offer by XXXX XXXX on XX/XX/year> as a XXXX XXXX. I accepted it. XXXX XXXX hired an outside third party, First Advantage, to perform my background check. I filled out all the information for the background check and then sent it in to First Advantage. 
My job offer was rescinded My job offer with XXXX XXXX was rescinded because the background check provided to them from First Advantage had factually inaccurate and wrong information on it. The background check firm, First Advantage, was unable to verify my previous employment with two employers. So, rather than ask for additional information from me, or waiting to hear back from the prior employers, First Advantage just assumed that I lied about years worth of my employment record when I did not. I told the truth. First Advantage has a legal duty of care and to exercise due diligence. Instead, they were inaccurate and negligent. 
XXXX XXXX rescinded my offer because First Advantage falsely believed that I lied about years worth of my employment record ; this is not true. 
My job offer was rescinded because of WRONG information on my background check provided by First Advantage. First Advantage said that they couldnt verify my employment with two previous employers, so it was implied that I was lying about working at these previous two companies. I told the truth. I did work at those companies. 
I am a current federal government employee with a public trust clearance. Would I have received this clearance if I lied to the government about years worth of my employment? 
No. Of course not. The government successfully verified my previous employment, so why could First Advantage not do the same? First Advantage provided a report that was wrong, inaccurate, and negligent ; and, it cost me my job offer -a real world and tangible harm. 

I notified First Advantage the very same day I received my background check that it was WRONG. They did not fix it. 
I did proactively call First Advantage and notify them that my background check was incorrect on XX/XX/year> -the same day I received a copy of it. The First Advantage representative told me that because the report was already finalized and sent out, there was nothing they could do to rectify the factually inaccurate and wrong information on the report. The representative said I would have to contact the employer, XXXX XXXX, directly to correct the issue. I did so. I told the employer. But is the employer going to believe a person or a background check? So they did not allow me to rectify the situation. 
I suffered harm because of the negligent, inaccurate background check from First Advantage. 
I had a well paying job offer rescinded because of the factually inaccurate, wrong, and negligent background check that was performed by First Advantage. First Advantage is negligent and inaccurate, and their accreditations should be revoked for this -negligence that has directly harmed real people such as myself. 

Thank you sincerely for your attention to this matter. 
I appreciate all the hard work the CFPB does! 

Best Regards,

Company response to consumer: Closed with explanation