Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: NJ

Complaint narrative:
I am filing a formal complaint against Synchrony Bank/ PayPal Credit for violations of my consumer rights. Synchrony Bank/PPC failed to provide me the opportunity of opting out before sharing my personally identifiable financial information with third parties, including other financial institutions and consumer reporting agencies, which is a violation of both my Federal ( XXXX ) and XXXX XXXX ( XXXX XXXXXXXX XXXX XXXX ) rights. I notified Synchrony Bank/PPC that I did not consent to them sharing my private information with third parties. Synchrony Bank/PPC responded that they had a right to share my personally identifiable financial information per the Synchrony Bank/PPC Privacy Policy and Privacy Notice XXXX However, this notice states that : "... personally identifiable financial information collected by financial institutions ( like Synchrony Bank/PPC XXXX XXXX as that information is subject instead to other federal privacy laws ( like the XXXX ( XXXX ) ). XXXX " For XXXX XXXX Residents : We will not share information we collect about you with non-affiliated third parties, except as permitted by XXXX XXXX law, such as to process your transactions or to maintain your account ''. I have never signed any contract or given v permission to share or sell my nonpublic personal information or account to another financial institution. I have asked Synchrony Bank/PPC for the full accounting on this account, including specific documentary evidence signed by an accountant representative, so that I can clarify who actually funded the account and the true amount owing. Synchrony Bank/PPC has failed to provide this accounting information and only sends me a copy of the Promissory Note, and which evidences multiple violations of the Truth in Lending Act ( TILA ). I clearly stated in my most recent notices to Synchrony Bank/PPC that all mail must be sent to a specific address, and " any mail sent to any other address for me will be deemed inconvenient and an invasion of privacy. '' Despite this, Synchrony Bank/PPC continues to send mail to an address which is inconvenient for me to receive mail at. Federal law defines identity theft as " a fraud committed using the identifying information of another person '' ( 15 USC 1681a ( q ) ( XXXX ) ). Synchrony Bank/PPC is committing identity theft against me by sharing my personally identifiable financial information to third parties without my legally obtained consent in order to deprive me of my rights under XXXX of law ( 18 USC 242 XXXX and to collect on extensions of credit by extortionate means ( 18 USC 894 ). Pursuant to the XXXX, and XXXX, the consumer shall be provided a reasonable opportunity prior to the disclosure of nonpublic personal information to direct that nonpublic personal information not be disclosed. A consumer may direct at any time that his or her nonpublic personal information not be disclosed. This contract has an aim to commit identity theft, deprive me of my rights, and extort payments out of me. The Promissory Note violates XXXX, XXXX, and XXXX. I have never signed any agreement with and is in possession of my personally identifiable financial information by way of identity theft. The contract/Promissory Note is void and unenforceable, with potential damages due to me for violations of the FCRA, XXXX, UCC, XXXX, and XXXX XXXX XXXX XXXX statutes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation