Consumer complaint received 2025-08-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Fundo LLC
State: FL

Complaint narrative:
To Whom It May Concern : Fundo LLCs response to my original complaint is not only inadequate it dangerously misrepresents the law, attempts to bypass consumer protections, and falsely reframes my lawful actions as a unilateral modification of the contract. Let me be clear : I am not modifying the agreement.

I am lawfully invoking my consumer rights under multiple federal statutes. Their dismissive language and refusal to cooperate represent a pattern of deceptive, coercive, and abusive conduct.

Key Facts On Record : 1. I Revoked ACH Authorization Legally Under EFTA 15 U.S. Code 1693e ( a ), a consumer may revoke authorization for electronic fund transfers ( EFTs ) at any time by notifying the financial institution in writing.

I did so in multiple written messages prior to charge-off. Despite this, Fundo
continued to : Threaten auto-debit withdrawals Require bank access ( via Decision Logic ) as a condition of payment Ignore my revocation notices entirely This violates both federal law and the CFPBs guidance on ACH revocation rights.

2. I Submitted a Good Faith Hardship Settlement Offer Before charge-off, I proposed a two-part, {$650.00} voluntary settlement to resolve the debt in good faith due to documented financial hardship.

Instead of honoring or countering the offer, Fundo responded with : Arbitrary Default and Block fees totaling over {$2500.00} A balance increase from {$1600.00} to over {$4100.00} without itemization Automated threats demanding full balance payments or third-party bank logins This is a textbook violation of fair
collections practices and an attempt to coerce consent under duress not a legitimate negotiation.

3. They Ignored My Right to Debt Validation Under the FDCPA ( 15 U.S. Code 1692g ) and Regulation E, I am entitled to : A written breakdown of the amount owed, including itemized fees The name and address of the original creditor A pause in collection activity until validation is complete Fundo refused to provide this, continued demanding weekly payments, and escalated threats all while ignoring the required legal process. No itemized statement was sent. No breakdown of interest vs. principal. Just threats.

What I Am Formally Requesting Now : This is not a casual dispute. Fundo is actively violating federal and Florida state law. I am demanding the following : Written acknowledgment of my formal ACH revocation Acceptance or official counter to my two-part {$650.00} settlement Itemized debt validation, including breakdown of : Principal Interest Default fees Block fees Any prior payments applied Written confirmation this account will not be reported to any credit bureau or third-party collector without lawful notice and validation If No Resolution Is Reached Immediately : I will take the following next steps within 3 business days : File a formal consumer protection complaint with the Florida Attorney General 's Office Submit a grievance with the Federal Trade Commission ( FTC ) Request legal aid representation to initiate a civil suit against Fundo LLC for : Violations of the Electronic Funds Transfer Act ( EFTA ) Violations of the Fair Debt Collection Practices Act ( FDCPA ) Violations of UDAAP provisions under the CFPB Act This matter is not closed. It is just beginning if resolution is denied.

Closing Statement : I respectfully request that the CFPB not mark this complaint resolved based on Fundo LLCs non-substantive and dismissive response. The company has continued to ignore clear legal obligations, consumer rights, and multiple written requests.

I await a full regulatory review of Fundos conduct and a written resolution that complies with both state and federal law.

Company response to consumer: Closed with explanation