Consumer complaint received 2025-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information that should be on the report is missing
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I opened this account 3 years ago.sept 2023 they sent me a letter in XXXX XXXX it states that there was a return payment for XXXX dollars and stats XXXX will not be charged a and fees if on the secohnd attempt is also a return payment that makes no sense cause in my case it goes through on every second attempt I went on my credit journey its documented my account disappeared its not on my report that is false I have an account because I filed XXXX disputes that are still open that is false information I have a balance still they closed my account without no reason other then they didnt like the way I spoke to the employee because again they made a return payment a purchase and its funny how the letter states if it returns again I wont be charged so basically on the 2nd attempt for yours always does go through so I am being charged it makes it legal to add interest and make it look like a purchase well now there is no chase card how did my card disappear then not only did I find that strange I seen a charge on my account that a XXXX on XX/XX/XXXX posted XX/XX/XXXX well the problem with that is I didnt red flag that I didnt call and say hey I didnt make This charge they took it off and put it back how is that if there is no call from me sayin. I didnt make the purchase I just called XXXX and they told me that chase called them and completely took me off my credit report like I never like exs existed they made it disappear I have filed a dispute with XXXX recently there was a a balance that was wrong and it was an irregularity and I was correct so how can an account that they just disputed on XXXX just disappear cause chase says so that is not accurate that falsify. Documents they have the right to do whatever they want cause they are the card issue but they dont have a right to falsify a report they close my account with me never being late and To the card being completely paid off with no explanation mind you in the last dispute they lowered my credit limit by XXXX because they didnt like how I spoke to an employee listen I really dont care at this point about anyones feelings because Im not wrong but then they closed my account with not even telling me then that lowered my score again and now they want it make it disappear like it never happen they need to put my card back that never late always paid and that they on many levels what is bad faith bad business I cant believe that this is happening Im like exhausted I spent numerous hours and time this couldnt happen and more crucial point in my life because Im getting a buyback for my car and then in return Im going to get a better car with what the credit that they destroyed me with this is alarming Im sending the paper work and will show you that this is happening I want since they did put my card back and they need to fix my credit or buy my new car cause now I have to redo my insurance thats gon na kill me on many levels I need someone to talk to Im gjnna have a nervous break down I really am Im so upset and angry that they did this and yet again XXXX as well I said who authorized to take this card off they said chase just because chase said so dont make it accurate or right they didnt investigate this right just because someone says so it take 7 years for things to come off your credit report and they get to come on and make my account disappear who is gon na make the bad credit they gave me disappear what they are saying and what is happening is two dif things I really need someone to help me here Im shaking writing this because its a mess what they been doing horrible again shame on them

Company response to consumer: Closed with monetary relief