Consumer complaint received 2025-01-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
Dear Experian Disputes Department, I am writing to formally dispute inaccuracies on my credit report. I am aware of the recent findings by the Consumer Financial Protection Bureau ( CFPB ), which highlight that Experian has engaged in improper practices when handling consumer disputes. Specifically, the CFPB has alleged the following : Failure to Properly Investigate Disputes : Conducting sham investigations that fail to address consumer concerns adequately, including using faulty intake procedures and failing to notify consumers about investigation results properly. 

Reinsertion of Inaccurate Information : Allowing deleted inaccuracies to be reinserted on credit reports due to a lack of proper matching tools and safeguards. 

Violation of the Fair Credit Reporting Act ( FCRA ) : Failing to adhere to federal requirements regarding dispute resolution and accuracy in consumer reports. 

As per these allegations, I am concerned that the inaccuracies on my report may have resulted from such practices. The disputed information includes : XXXX ( XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX >Sold ; was Charged-off< Date Opened : XX/XX/XXXX Date Closed : XX/XX/XXXX Remarks : Charged-off and sold. 

Estimated Removal Date : XXXX/XXXX. 

XXXX : Status : >Account XXXX Days Past Due Date< Date Opened : XX/XX/XXXX Remarks : Credit line suspended due to delinquent payments. 

Balance : {$790.00} as of the last update ( XX/XX/XXXX ). 

Payment History : Reached XXXX  days past due in XX/XX/XXXX. 

XXXX XXXX XXXX XXXX ( Auto Loan ) : Status : Current but with late payments. 

Late Payment : XXXX  Days Late in XX/XX/XXXX. 

Balance : {$26000.00}. 

In addition to this, I am referencing the XXXX lawsuit against Experian dated XX/XX/XXXX, which outlines their failure to conduct proper investigations and prevent reinsertion of previously deleted inaccuracies ( referenced in the attached CFPB report titled CFPB Sues Experian for Sham Investigations of Credit Report Errors ). This report highlights significant issues in XXXX handling of disputes and provides additional grounds for my concern regarding the accuracy of my credit report. 

I am providing documentation to support my claim, including : Account statements. 

Correspondence with creditors. 

CFPB Report on Experian practices. 

I demand that you thoroughly investigate this dispute in compliance with the FCRA, provide me with a written statement of the investigation results, and immediately correct any inaccuracies. Please ensure that any errors previously corrected are not reinserted into my credit report. Additionally, I request that you provide verification of the above accounts, as I believe you will be unable to verify the accuracy of the information listed. 

Failure to address this matter promptly and accurately may result in additional action, as these practices significantly affect my financial standing, including access to credit, employment, and housing. 

Thank you for your attention to this matter. 

Dear XXXX XXXX Department, I am writing to dispute inaccuracies on my credit report and express my concern regarding improper practices in your dispute resolution process, as highlighted by the Consumer Financial Protection Bureau ( CFPB ). According to the CFPB 's recent findings, XXXX has engaged in the following : Inadequate Investigations of Consumer Disputes : Failing to review supporting documentation provided by consumers and relying excessively on responses from furnishers, even when such responses were illogical or contradicted existing evidence. 

Reinsertion of Deleted Inaccuracies : Allowing previously removed errors to reappear on consumer reports and failing to block inaccurate data related to identity theft. 

Sharing Inaccurate Credit Scores and Data : Errors in internal systems that caused miscalculations and sharing of inaccurate credit scores with lenders. 

Violation of the FCRA : Failing to ensure maximum accuracy in consumer reports and not complying with federal law regarding dispute investigations. 

The errors I am disputing include : XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX >Sold ; was Charged-off< Date Opened : XX/XX/XXXX Date Closed : XX/XX/XXXX Remarks : Charged-off and sold. 

Estimated Removal Date : XXXX/XXXX. 

XXXX : Status : >Account XXXX  Days Past Due Date< Date Opened : XX/XX/XXXX Remarks : Credit line suspended due to delinquent payments. 

Balance : {$790.00} as of the last update ( XX/XX/XXXX ). 

Payment History : Reached XXXX  days past due in XX/XX/XXXX. 

XXXX XXXX XXXX XXXX ( Auto Loan ) : Status : Current but with late payments. 

Late Payment : XXXX  Days Late in XX/XX/XXXX. 

Balance : {$26000.00}. 

In addition to this, I am referencing the XXXX enforcement action against XXXX dated XX/XX/XXXX, which required XXXX to pay a {$15.00} XXXX civil penalty for its failure to conduct proper investigations and prevent reinsertion of deleted errors ( referenced in the attached CFPB report titled CFPB XXXX XXXX to Pay {$15.00} XXXX for Improper Investigations of Credit Reporting Errors ). This report further confirms my concerns about XXXX mishandling of consumer disputes. 

I am enclosing evidence to substantiate my claim, including : Account statements. 

Correspondence with creditors. 

CFPB Report on XXXX practices. 

I request that you investigate this matter thoroughly, in compliance with the FCRA, and provide me with a detailed written report of your findings. Additionally, I ask that you take corrective action to ensure my credit report reflects accurate information and prevent any future reinsertions of previously corrected errors. Furthermore, I demand verification of the above accounts, as I believe you can not validate their accuracy. 

Please be advised that failure to handle this matter appropriately could lead to further action, as the mishandling of disputes has serious repercussions on my financial opportunities and overall well-being. 

Thank you for addressing this matter promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation