Consumer complaint received 2025-03-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CREDIT ACCEPTANCE CORPORATION
State: MI

Complaint narrative:
Formal Complaint Letter to Consumer Financial Protection Bureau ( CFPB ) Re : XXXX XXXX XXXX Credit Reporting Violations To Whom It May Concern, I am writing to file a formal complaint against XXXX XXXXXXXX XXXX regarding inaccurate and unlawful credit reporting practices that are negatively impacting my credit profile and causing me significant emotional distress. 

The account in question is XXXX XXXX XXXX  Credit Card Account # [ Your Account Number ], which was charged off on XX/XX/year>. Despite the charge-off status, XXXX XXXX XXXX  continues to report the following inaccuracies on my credit report : XXXX. Monthly Late Payments After Charge-Off Date The account was closed and charged off in XX/XX/year>, yet XXXX XXXX continues to report late payments every month following the charge-off. 
XXXX. Balance Re-Aging The balance was recently updated to reflect a higher amount after I disputed the account through the credit bureaus, which is a direct violation of the Fair Credit Reporting Act ( FCRA ) Section 623 ( a ) ( 3 ).

3. Closed Account Reporting as Open The account is being reported as closed with late payments each month, which is misleading and damaging to my credit score. 

XXXX XXXX XXXX Compliance Guidelines, creditors are not permitted to update balances or report late payments on charged-off accounts after the date of charge-off. This practice is commonly known as re-aging and is a blatant violation of the FCRA. 

Additionally, this inaccurate reporting is causing me emotional distress and worsening my mental health condition. I am currently undergoing treatment for XXXX XXXX XXXXXXXX XXXX XXXX ), which was triggered in part by financial hardship. The ongoing inaccurate reporting is making it difficult for me to move forward and rebuild my credit. 

I have disputed this information directly with the credit bureaus, but XXXX XXXX XXXX has not corrected the inaccuracies. Instead, they have updated the balance to a higher amount, which feels like a retaliatory action. 

I am requesting that the CFPB investigate this matter and compel XXXX XXXXXXXX XXXX  to : XXXX. Correct the reporting to reflect the accurate charge-off date with a {$0.00} balance or the original charge-off balance. 
XXXX. Remove all late payments reported after XX/XX/year>. 
XXXX. If the inaccuracies can not be corrected, delete the account entirely from my credit report. 

These violations are causing financial and emotional harm, and I seek any appropriate compensation for these damages under 15 U.S. Code 1681n for willful noncompliance with the FCRA.

I appreciate your time and attention to this matter and look forward to your assistance in resolving this issue. 


Im disputing both XXXX and Credit Acceptance. Credit acceptance is reporting an open account to my credit report when the account was discharged in XXXX and paid off by trustee who took over ownership of the account. Credit acceptance also gave me a XXXX car note after this one which was paid in full. Im requesting credit acceptance to remove the account in full from all three bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation