Consumer complaint received 2024-05-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
Dispute case number : XXXX I made a purchase on XXXX in the amount of {$6300.00} on XX/XX/year> I disputed the purchase because the merchant mistakenly sent me somebody elses order or got my order wrong order. I am very disappointed and confused that the dispute was resolved in the merchants favor on XXXX XXXX due to me agreeing to the merchants terms and conditions, I reviewed those terms and conditions with my advisor and nowhere does it state what happens when the merchant makes a mistake and sends me something that I did not pay for that they can keep my money, in fact thats illegal to make someone pay for something that they didnt order by the ftc so I dont understand why this is being allowed, someone clearly didnt review this case and automatically closed it because I was clearly scammed and this was a mistake. This was clearly an automated system error because I appealed the decision and now its asking me for a third party opinion of the work performed by the merchant, there was no work performed by the merchant I purchased goods and didnt recieve what I ordered. I have provided extensive amounts of evidence backing up my claims ( sent them photos of what I recieved, what I ordered and correspondence with merchant ) that I didnt get what I ordered and I tried reaching out to the merchant who ignored every single one of my messages to initiate a return. The order I received is not mine nowhere close to the amount of money I paid and Ive tried returning it with customer service not replying to me I cant let this large amount go especially when its completely not my fault and I tried doing everything I could to return the merchandise even though it was not my fault that I recieved something I didnt order. They have all this information but I will be including it here to be reviewed to further prove that the dispute should be resolved in my favor. I will be including the correspondence of the merchants automated system ignoring my emails requesting a solution to return these items or get sent what I ordered. I have included photos from the merchant themselves of what I ordered as well as what I have received so you can see the discrepancy. The items I have recieved are as follows, XXXX XXXX XXXX XXXX XXXX size XXXX, XXXX XXXX XXXX  size XXXX, XXXX XXXX XXXX XXXX Size XXXX, XXXX XXXX XXXX XXXX Size XXXX. Clearly not my order with photos provided. 

To avoid confusion from all the files and photos I have provided in order ; 1.files 1 & 2 the automated response of the appeal asking me to submit a 3rd party opinion along with the dispute details, 2. File 3 my records of contacting the merchant through my personal email ( XXXX ) total of 8 messages dating from XX/XX/XXXX to XX/XX/XXXX asking for help and a resolution. 
3. Files 4 & 5 the automated response of the merchant ignoring my messages due to high volume of requests.

4. File 6 order confirmation from the merchant XXXX showing what I ordered and the amount total and per item. 
5. File 7-12 pictures of each of the items I ordered on the merchants website and store XXXX 6. Files 13-16 actual photos of each of the items that I have recieved.

I have attempted in good faith for at least a month or so to remedy the solution with the merchant. I hope apple can see that and continue with the dispute where I was clearly scammed as I ordered a XXXX package and recieved nothing close to what I had ordered. This is very disappointing and hope it gets handled the right way and I get my money back as I was clearly scammed. Thank you for reviewing my information and if anymore information is needed dont hesitate to reach out XXXX

Company response to consumer: Closed with monetary relief