Consumer complaint received 2024-10-07 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am filing this complaint regarding Equifaxs failure to comply with my formal dispute letter, dated XX/XX/year>, ( Dispute Identification : XXXX ), in which I requested a detailed timeline and procedural documentation for the investigation into multiple inaccuracies on my credit report. Despite the requirements of the Fair Credit Reporting Act ( FCRA ), Equifax has not responded or taken any action within the 30-day period mandated by law. 

Summary of Disputed Items : Late Payments : Accounts : XXXX XXXX, XXXX XXXX Bank XXXX XXXX, XXXX Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank XXXX XXXX and others. 
I disputed the reported late payments and requested a detailed verification of the payment history for each account, including exact dates and proof of payment. Equifax has failed to provide this information. 
Unauthorized Hard Inquiries : Inquiries from : XXXX XXXX XXXX, XXXX XXXX Services, XXXX XXXX Bank XXXX XXXX. 
These inquiries were unauthorized, and I requested their removal unless proof of my consent could be provided. Equifax has not complied with this request. 
Account Inaccuracies : Accounts : XXXX XXXX, XXXX XXXX Bank XXXX XXXX, XXXX Bank XXXX XXXX Bank/XXXX  XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX 
These accounts reflect incorrect charge-off statuses and amounts. I requested that Equifax verify these items with the original creditors and correct the errors, which has not been done. 
Collections and Charge-Off Accounts : Accounts including XXXX XXXX XXXX XXXX XXXX XXXX and others show incorrect charge-off statuses and balances. 
I requested these be updated to reflect the correct status, such as Paid in Full, or be deleted if verification could not be provided. Equifax has not responded to this request. 
Unvalidated Debts : Accounts : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX. 
I requested full validation of these debts, including proof of debt validation and supporting documentation, which Equifax has failed to provide. 
Violations of the Fair Credit Reporting Act ( FCRA ) : Failure to Ensure Maximum Accuracy ( FCRA Section 607 ( b ) ) : Equifax is required to ensure that the information reported on my credit report is accurate. By not correcting the inaccurate late payments, unauthorized inquiries, and unvalidated debts, Equifax has violated its obligation to ensure maximum possible accuracy. 

Failure to Conduct a Reasonable Reinvestigation ( FCRA Section 611 ( a ) ) : Despite the 30-day period mandated for reinvestigating disputed items, Equifax has not completed a reasonable reinvestigation of the inaccuracies I identified. This failure to act violates FCRA Section 611 ( a ).

Failure to Provide Procedural Documentation ( FCRA Section 609 ( a ) ) : I requested specific documentation that outlines the timeline and procedures followed during the reinvestigation. Equifax has failed to provide any of the requested details, which violates FCRA Section 609 ( a ). 

Failure to Correct Collection and Charge-Off Accounts : The FCRA mandates that inaccurate collection and charge-off statuses be corrected or removed. Equifaxs failure to comply with these corrections further violates FCRA Section 611 ( a ).

Impact : Equifaxs lack of response and failure to correct the inaccuracies have caused : Emotional distress : The unresolved inaccuracies on my credit report have caused significant stress and emotional harm.

Financial harm : The continued presence of inaccurate information has negatively impacted my credit score, leading to credit denials and higher interest rates on loans and other financial products.

Requested Resolution : I request that the CFPB require Equifax to : Delete all inaccurate late payments, unauthorized inquiries, and account inaccuracies from my credit report.

Provide a detailed procedural timeline of the reinvestigation process, including timestamps and descriptions of how the investigation was conducted.

Ensure that all future correspondence be sent via certified mail with return receipt requested, as I have explicitly stated that electronic responses will not be accepted

Company response to consumer: Closed with non-monetary relief