Consumer complaint received 2017-01-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Don't agree with fees charged
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
I XXXX XXXX, XXXX and dispute any wage garnishments against my wages or any judgments against me from the XXXX Department of Education. As per Navient ( XXXX XXXX ) ( XXXX XXXX my loans were XXXX in XXXX for XXXX and XXXX XXXX. I completed and applied for XXXX XXXX in XXXX. 
As per the XXXX Discharge Guide Lines and Requirements : XXXX Website. A XXXX Discharge relieves me from having to repay the loans as long as I meet the XXXX Discharge Criteria : 1. If you are a veteran, you can submit documentation from the XXXX ( Does not Apply to me ) 2. If you are receiving XXXX ( XXXX ) or Supplemental Security Income ( SSI ) benefits. ( I received XXXX Benefits from XXXX - XXXX, a total of 96 months ) See enclosed letter from Social Security Administration of Benefits end date of XXXX XXXX. You can submit certification from a physician stating that you are totally and permanently XXXX. Your physician must certify that you are unable to engage in any substantial gainful activity by reason of medically determinable physical or mental impairment that : Can be expected to result in death. 
Has lasted for a continuous period of not less than 60 months or Can be expected to last for a continuous period of not less than 60 months ( I submitted a XXXX Discharge form completed by my Physician in XXXX to XXXX XXXX - Known as Navient ) I was totally and permanently XXXX from XXXX - XXXX, a total of 96 months ) See Enclosed XXXX Discharge Form Submitted in XXXX and Social Security Benefit End Date Letter enclosed. I am still waiting to receive the loan discharge letter from Navient which I have requested. 
I have completed all required XXXX Discharge Forms and met all of the XXXX Discharge Criteria and requirements. 
I will forever be battling XXXX and XXXX for the rest of my life, which requires me to take a low dosage of XXXX on a weekly basis. These XXXX can take away my liberties at any moment. 
In XXXX I received custody of my XXXX grandson XXXX XXXX XXXX because my son who had primary custody was incarcerated. ( See Enclosed Court documents from NY XXXX XXXX ). I could not afford to take care of my grandson, myself and purchase my required medication needed for my XXXX on my monthly benefit. So, I made the difficult decision to risk my health for my grandson and return to work so that I could provide for him and myself. If not for the responsibility of my grandson I would not have returned to work. 
I relocated to GA in XXXX. I did not have any contact or receive any documentation from the U.S. Department of Education or their debt Collectors from XXXX - XXXX. Now I receive a bill requesting the Principle balance of the loans, Interest for all the years that I was on XXXX from XXXX - XXXX and Cost and Fees in the amount of {$12000.00}. 
I dispute these charges because I followed the XXXX Discharge Process and met all XXXX Discharge requirements and criteria. The consistent harassment from the collection agency is causing an adverse effect on my health and emotional security. 
My wages are currently being garnished and causing me financial hardship. I currently reside in XXXX, GA and have a scheduled Family court date for my Grandson, which I can not afford to attend. I have submitted supporting documentation to the Ombudsman Office for further review. 

Sincerely, XXXX XXXX XXXX XXXX XXXXXXXXXXXX

Company response to consumer: Closed with explanation