Consumer complaint received 2025-02-12 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Billing problem
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NJ

Complaint narrative:
My name is XXXX XXXX. I would like to file a Letter Of Complaint against XXXX XXXX XXXX XXXX. On the date of XX/XX/XXXX I hit a deer with my car. The damage was to the bumper and drivers side front. XXXX XXXX XXXX XXXX  towed this car to XXXX Of XXXX in XXXX XXXX This was the dealership they said they will tow the car even though I preferred to tow the car to another dealership with I have bought XXXX cars in the past. 

On the date of XX/XX/XXXX, I contacted XXXXXXXX XXXX  XXXX for an update on the car repairs. I was it is being repaired at XXXX XXXX XXXX sent there by XXXX XXXX XXXX. 

On the date of XX/XX/XXXX I contacted XXXXXXXX XXXX XXXX and was told they are waiting on parts from XXXXXXXX XXXX XXXXXXXX. 

On the date of XX/XX/XXXX I contacted XXXXXXXX XXXX XXXX and was told they are still waiting for parts that XXXX XXXX  XXXX does not yet have. I called XXXX XXXX  XXXX this same day & was told they have the part and waiting for XXXX XXXX XXXX to pick it up. So, I was lied to by XXXX XXXX XXXX that they part are not available. On the date of XX/XX/XXXX, I called XXXX XXXX XXXX again and was told the car will be ready the following week. 

I called XXXX XXXX XXXX and XXXXXXXX XXXX XXXX on XX/XX/XXXX & was told the car wont be ready. It will be ready the next week now. That same day I called XXXX XXXX XXXX  and Mazda Financial Services to inform them of these concerns. In the meantime the XXXX  day loaner car provided by my XXXX XXXX has ended. I have no car, no way to get around, no way to get to work, etc I called again XXXX XXXX XXXX and XXXX XXXX  XXXX on XX/XX/XXXX & was told again the car wont be ready until the next week now, so this is the XXXX week I am told the car will be ready but it is not ready. Thus, XXXX weeks after the incidents, I still have no car. I made the payment for XXXX with Mazda Financial Services as usual. 

I contacted XXXXXXXX XXXX XXXX and Mazda Financial Services on the XXXX following up on my case and with the latest updates. XXXX XXXX XXXX and Mazda Financial Services told me a case XXXX assigned to the case XXXX  XXXX will contact me and these concerns. No one contacted me at all. 

I contacted XXXX XXXX XXXX and Mazda Financial Services again because no one was attending to this case even though it is now XXXX weeks I dont have a car I am making payments on. And, I dont have a car to go to work & get around as needed. 

I explained all this to I XXXXXXXX XXXX XXXX and Mazda Financial Services and XXXXXXXX XXXX XXXX contacted XXXXXXXX XXXX  XXXX. They were told they are still waiting for parts. This is a lie, this is NOT true. As I mention in this letter on the date of XX/XX/XXXX I was told all part are in & the car will be fixed. But, that was not XXXX weeks ago. 

I informed XXXXXXXX XXXX XXXX and Mazda Financial Services that the car is still NOT fixed and no one is willing to tell me when it will be fixed. I asked for a loaner car and was denied. I told XXXX XXXX XXXX and Mazda Financial Services that you can not expect me to make payments on a car I dont have now for XXXX weeks, & for the XXXX weeks I am lied to that the car will be fixed and XXXX XXXX XXXX and Mazda Financial Services XXXX NOT willing to help in this matter. 

I informed XXXX XXXX XXXX and Mazda Financial Services that I will NOT be making a payment this month for XXXX, it is NOT right, NOT fair to expect me to pay for a car I have been promised to be fixed for XXXX weeks and counting by XXXX XXXX  XXXX where XXXXXXXX XXXX XXXX  towed the car to my objections. 

XXXXXXXX XXXX XXXX and Mazda Financial Services HAVE TO put the Lease Payments ON HOLD and extend this lease payments until the car is fixed as it was promised to me for XXXX weeks and counting. 

Please help in this matter of concern and situation as XXXX XXXX XXXX and Mazda Financial Services are NOT willing to do anything for their customers in assisting to resolve this issue of repairs and payments. 

Thank You for your help and assistance with this matter of concern.

Company response to consumer: Closed with explanation