Consumer complaint received 2017-06-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Consumer Portfolio Services, Inc.
State: GA

Complaint narrative:
This is a bit lengthy, but I can not get any resolution and I dont know where else to turn, I have filed multiple complaints with FTC.gov, with out any response. This COmpany, CPS, Consumer Portfolio Services, was sued in XXXX I believe year, but was already under investigation in XXXX. We purchased a car, from a XXXX dealership in XXXX, XXXX, ( out side of XXXX ) in XXXX. There are 2 major issues with this whole equation. CPS was in the midst of lawsuit, and yet, we were given to them as a Finance Company, and we were not told that they were under law suit, nor they were a debt collector. I feel that we should have not been financed by this Company, and their business should be on hold until their FTC lawsuit was settled. I had no idea they were under suit. And CPS, became aggressive, stating in accurate information, and everything that was in the lawsuit, is still going on. 2nd part of this equation is that our Dealership, XXXX XXXX of XXXX, XXXX, was under investgation during the same time frame that we were in house, looking for vehicle. I felt things were off, and it took forever, and we didnt get our original documents, we were given fraudulent documents, and basically, they added on to the price of our Vehicle, and we had no clue, we were sold GAP, Warranty, etc, which is all now fraud, no GOOD. They charged us {$37000.00} plus for a Vehicle, that was used as a test drive, and it should have been about {$23000.00}. Ok during this time, XXXX, my Health got bad, my husband was getting transferred to XXXX, we did not receive any notice from FTC nor CPS about lawsuit. By the time I got to the ftc, it was too late for me to apply for refund.. it said to contact the company.. THis company, always makes up the wrong amount owed, thrreatens repo, says you are 3 months behind, when you are not, and that allows them to make you virtually to get an extension which cost {$50.00} for that, a piece of paper, they add fees, and add that payment on life of loan. On our paper work our contact info was inaccurate, as far as phone number. they had been switched in place, and our address was off. Long story short, they Ended up Being sued, I dont think it WaWs FTC law suit, but it was a class action law suit, and again we were not notified. No notice. Our salesman, XXXX XXXX was one of the main conspirators, and they all confessed. And the Whistleblower in the case, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. right before he was to testify. Then, the lead Detective and Coroner, end up dead, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I know there was a federal prosecutor on the case and she stated the deaths were unrelated. which is UNBELIEVABLE TO ME. They all received jail time, ordered to pay restitution and so was CPS, and they even have a clause with the FTC suit, something along the lines that money is held for other CPS account holders until they come forward. The FTC will not return my calls, I have read the lawsuit over and over, and it does seem to appy to us, and they are not enforcing the company to quit with their illegal debt collection practices. I have many documents supporting this I dont know if Ill be able to upload them at once. If you want to read about the dealership.. you can look up XXXX and they covered the stories, and its XXXX XXXX DEALERSHIP LAWSUIT, if you put that in search engine it will come up. On our point of sale, 3 different points of sale have been found, with different amounts on them. I contact CPS, spoke with VP, he said he would audit the account, got back to me very soon, and said, NO we were not effected, but as a courtesy, he would take off some late fees, etc. I promise they are still harass you even when you are not late, insist on installment loans, call you, when you have asked them not to, like my husbands work, Called me when I was at XXXX XXXX, And I hung up, because i was already crying from news received, and he called right back, and I said I wanted a cease and desist. And I was told that would make matters worse. ANd the VP, pointed out, " well you are the one who put a cease and desist on '', and implied removing it, I would be better off. I dont understsand why we can get some sort of restitution. WHen especially the Dealership confessed, they were convicted of wire fraud, Bank Fraud,, Racketeering, some other things. then those innocent people died. and YEP they are still in business. If you go to CPS website, there is a place for consumer to go in, and a place if your a dealer, and it is easily accessible, and when you read, what they tell dealers to do, its basically a manual on how to rip off people, what population of people are easy to get, and reported was that most companies with the Dealership that didnt have income, and poor credit, and most other people didnt get an added $ XXXX on their loan, because the customers didnt have the funds. We put down payment, which was pocketed, and all the money financed for gap, and warranty, was bogus. There was an atty that does class action law suits, and this was second one, which i do not trust, and we were offered {$250.00}, he stated they could n't come to an agreement, and Im guessing he pocketed all the money, because there is a rumor in XXXX, that Attorneys are easily bought off by people, such as DRs, hospitals, and it wouldnt surprise me, if this dealership did. I dont want anyone following me or chasing me, because the Owner is down right crazy ... and there have been rumors of arranged hits. That is all alleged. I dont want to be rich, or sue, really, just do the right thing, and give me the money you over charged me. And I am very afraid that if you call these companies and give my name, I will be punsihed for it.. Ill be harassed, with both. But if there are orders, with the FTC lawsuit in XXXX, and then in The Dealership Lawsuit, and they have fully confessed, and are ordered restitution., then why is this so difficult. We have a XXXX XXXX, that values {$8000.00} if that, and we owe XXXX still. Really? Can you please look at these documents, contact ftc and ask them why they will not help me, and all I want is to be done fair. The car is in my Husbands name, XXXX XXXX, and we need a different vehicle, because I broke my back, and this car, hurts me to ride in it, but no one is going to trade in on negative equity. I know alot of other consumers with CPS are experiencing the same issues, with their collection practices, and no one will help me. I even wrote a letter to the Prosecuting Attorney I believe it was for CPS case and no return anything. i have submitted several complaints. And they are supposed to make sure this company is following policy, but they are not, because if they were, they would not be doing the exact same things as they were sued for to begin with. I need help.

Company response to consumer: Closed with explanation