Consumer complaint received 2024-12-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: M&T BANK CORPORATION
State: PA

Complaint narrative:
My name is XXXX XXXX please add this to my XXXX case number XXXX complaint every time I called in to get a update on my XXXX dispute XXXX for XXXX and other dispute for claim XXXX dispute XXXX is XXXX and when I called customer support at XXXX to get a update on both claims they cant help me when because my account is closed for my saving and checking account and their is a restriction on it yall put on my account for no reason and then closed my accounts out for no reason at XXXX when I have resolved it in the branch by giving yall all the information and documents yall needed for XXXX dispute XXXX XXXX I need a update on it was it reopen and investigation or not if not I need it to be reopen and investigation again and for the other dispute claim number for XXXX I need it be investigated and give me a update on both claims because claim number XXXX should be reopen and investigated because the agents put in a request to have it reopen and investigation {$200.00} XXXX Transaction ID : XXXX that should be reopen and investigation by my request and the phone agent requests and give me a update on it when it is reopen and investigation when XXXX put the money back into the account for {$200.00} and for the {$800.00} claim Transaction ID : XXXX I need a update on it and put the money back into the Transaction ID : XXXX for the {$800.00} and for the {$60.00} claim Transaction ID : XXXX and also put the money back into the account for the {$60.00} claim too or if their isnt a claim dispute filled for the {$800.00} and {$60.00} file XXXX for me for service not received and then put the money into my checking account if the {$800.00} and {$60.00} was file and declined or rejected put in a request to have it to be reopen and investigation by my request by law for all claims for {$200.00} and {$60.00} and {$800.00} so they can reopen all of them and investigate them again and this local bank didnt want to help me out by giving me a update or getting them reopen by doing a appeal or couldnt help the local bank branch supervisor say so please help me and do it for it was at M & T Bank XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, PA XXXX Phone XXXX ( XXXX ) XXXX and his name was XXXX XXXX BRANCH XXXX and his email was XXXX and I never received my new opening account promotion credit for {$100.00} into my checking account I have meet the requirements to get it I meet the {$500.00} direct deposit to get the {$100.00} new opening account promotion credit and I still never got it before my checking and saving account was closed out for no reason and I am requesting yall by law to put it into my checking account and I am requesting a total amount of {$1100.00} credits to be mailed to me in by mail to at XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX etc account XXXX are Checking XXXX and saving XXXX etc.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation