Consumer complaint received 2024-03-23 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Bank of america prepaid card for Unemployment E.D.D, I couldnt access in the account for my funds bank of america claimed that i was part of the fraud suspecious that it was ordered by EDD to freeze my account. i couldnt have any funds or access for one year starting XX/XX/XXXX until XX/XX/XXXX. i kept asking for some kind of documents or proof that it was ordered by EDD. They told me they do not have access to my information and there was nothing they can do about it, suggested that i contact EDD .. everyday i would call bank of america in regards of not being able to reach EDD there had to be another way or some how for me to get this solved and if any suggestions i could contact about this, they claimed no and that i do not reach them because my account is closed permanently .. i ve also attempted everyday calling EDD there was no way i could get a hold of some one. i have gave up and let it go due to that EDD was also finalized stopping edd payment in XX/XX/XXXX... then finally i got a hold of EDD they claimed that they never closed my account and they have been direct depositing my funds they never stopped. but there is XXXX balance left from EDD that i didnt get paid for .. bank of america owes me somewhat XXXX dollars from that year of no access.. i contacted bannk of america they still claimed that they never received funds from EDD i kept asking for statements of the first day account was opened until last month, i had to constantly walk in bank of america to have some one to call them to verify me becaysde they wouldnt provide service or speak to me because of the fraud issue and also rejected relay calls due to that im XXXX XXXX XXXX XXXX i call through the interpreter and they will deny and refusing service or speak to me .. they tell me everytiime i call that i must go in branch to verify and then call them, so i walk in the branch allmost everyday asking the banker there to verify my id and to call them for me to verify going thru so much hassles and struggles and dead end of solving this issues, .. i asked them where s my money what happened to my money when icouldnt get in my access for a year and i asked why did they lie to me and demanded for documents and statements to proof them self! statements were finallly send last week march XXXX XXXX XXXX and i had finally got in the account as well ... none made sense in the account and transacations and the deposits were shown there was deposits from EDD i asked where did my money go. they said i had been using the money and the card.. 
i told them how could i use it i didnt have the debit card ikept trying to order the card and never got it because you bank of america said my account was froze then one yr they said my account was closed how could i get the card? they wqould just disconnect the calls everytime i kept hitting dead ends.. i filed disputes on aall my funds and missing money i filed complaint with bank of america . i still havent heard back i got only XXXX dollars for one of the dispute i was furious and filed again then igot a letter from XXXX invidiualized review process saying i could claim more but i had to prove them if i had a loss or hardship caused by bank of america ihad sent proofs and still havent heard from them that is seperate from dispute of where my funds were .im hoping i will get my money back and paid fairly for the damages they caused me severly chaos in my life putting me and my daughter on the street and barely ate that was the most traumatized ever. i lost everything because of bank of america what a shame!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation