Consumer complaint received 2026-06-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
Consumer Complaint Regarding Unauthorized Access and Fraudulent Transactions on Robinhood I am filing this complaint because approximately {$45000.00} of my funds were removed from my Robinhood account through unauthorized transactions. I discovered that an unknown party had accessed my account and that funds had been directed into prediction market positions without my knowledge. I have never historically participated in prediction markets on Robinhood, making these transactions completely inconsistent with my account history and investment behavior. When I reviewed my account activity, I observed a device login originating from XXXX, XXXX XXXX, XXXX. This device was not mine, was not recognized by me, and was never authorized to access my account. As soon as I became aware of the unauthorized activity, I immediately froze my account and contacted Robinhood Support. I also called Robinhood multiple times to report the incident and seek assistance. Rather than treating the unknown device and unauthorized activity as evidence of a compromised account, I was initially told that the activity appeared legitimate because my IP address may have been associated with the login. This explanation was deeply concerning because it failed to address the presence of an unfamiliar device accessing my account and conducting transactions that I had never engaged in before. What has been most frustrating is that I acted immediately and responsibly once I discovered the issue. I reported the unauthorized access, froze my account, and cooperated with Robinhood 's requests. Despite this, I was told that I would receive follow-up calls regarding my case, yet those promised callbacks never occurred. In addition, my account was unfrozen after I reported the unauthorized access, despite the fact that the matter had not been fully resolved. I do not know the exact technical method used to gain access to my account. However, the facts are clear : an unknown device accessed my account, transactions were conducted that were entirely inconsistent with my history, and approximately {$45000.00} of my funds were placed into prediction market positions without my authorization. These events strongly indicate that my account was compromised by someone other than me. The financial and emotional impact of this incident has been significant. Losing access to approximately {$45000.00} and then struggling to obtain timely and meaningful assistance has been extremely distressing. I trusted Robinhood to safeguard my account and to respond appropriately when suspicious activity was reported. Instead, I have been left seeking answers while a substantial amount of my money remains at issue. I respectfully request that Robinhood : 1. Conduct a full investigation into the unauthorized access and transactions. 2. Provide all records relating to account logins, devices, authentication events, security alerts, and a ccount activity associated with this incident. 3. Explain why access from an unfamiliar device located in XXXX, XXXX XXXX, was not treated as evidence of potential account compromise. 4. Explain why my account was unfrozen after I reported unauthorized access and before the matter was fully resolved. 5. Reimburse all losses resulting from the unauthorized transactions. Requested Resolution : Reimbursement of approximately {$45000.00} in unauthorized losses, a complete investigation into the account compromise, and full disclosure of the information XXXX relied upon in determining that the activity was legitimate despite the presence of an unknown device and transactions that were inconsistent with my account history.

Company response to consumer: Closed with explanation