Consumer complaint received 2025-01-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SOFI TECHNOLOGIES, INC.
State: GA

Complaint narrative:
On XX/XX/XXXX I was about to make my payment online but realized that XXXX had re-amortized my loan for my final payment to be {$1300.00}. My monthly payment has always been {$620.00}. I have paid my loan on-time every month through the life of this loan. I called on XX/XX/XXXX ( day XXXX ), to speak with a representative and asked the representative if I can make my regular payment of {$620.00}. Upon speaking with the representative I asked her vehemently, would this affect my credit report if I make my monthly payment {$620.00}, of which she advised me, that it is fine to make the payment of {$620.00}. The representative did advise that since I called on the exact XXXX day, that it does run a risk of late reporting, in which I stated, I have paid this loan on the XXXX day, before end of day and this does should not report late. I asked the representative, will this payment suffice, since XXXX re -amortized the loan. She advised yes, you are fine to make the payment of {$620.00}. The representative NEVER advised me that if I paid my regular monthly payment, that it would send my account into a delinquent status. Had she advised me to just make the payment for the re-amortized amount, it NEVER wouldve reported late. This company changed my payment amount, Now my account is being shown XXXX  days ( past due ) which is incorrect, ever since I made my monthly payment on XX/XX/XXXX of {$620.00}. The re amortization of this loan, without my consent or knowledge, is whats sending this account to reflect, these many days past due. I made my payment on the XXXX day of this loan previously and it has NEVER reported late. This account should be reflecting XXXX days past due NOT XXXX. The phone call which I have been asking very rude and stoic representatives to listen to will show the incompetence, in the account managers behalf. They are neglecting to accept responsibility for their own mistake. The representative did advise, that since Im calling on XXXX day to make the payment, that she can not guarantee it wont be reported as late but, she NEVER advised that the payment in full was due, and that it would be perfectly fine for me to make my regular monthly payments. My account shoudld NOT be late. I spoke with XXXX on XX/XX/XXXX and she advised me that her FINAL resolution, is to not remove this late payment, upon listening to her agents phone call. I have made ON-TIME payments through the whole life of this loan, why would I be reported late on my last payment after making my regular monthly payment of {$620.00}. Their system is not resetting the days, to correctly reflect the correct days past due. Again my REGULAR monthly payment was made. The representative on XX/XX/XXXX, DID NOT ADVISE THAT making the payment of {$620.00}, will send my account, this many days past due. No where on that call.

Company response to consumer: Closed with explanation