Consumer complaint received 2024-02-01 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: PNC Bank N.A.
State: NY

Complaint narrative:
I was on a XXXX XXXX XXXX XXXXXX/XX/2024 at around XXXX I messaged XXXX XXXX regarding her post that she was selling her XXXX  tickets because her and her husband could not go. here is the link that I messaged XXXX XXXX on regarding XXXX ViP tickets for XXXX XXXX XXXX that she was selling due to her and her husband not able to go anymore. ( we talked XX/XX/XXXX around XXXX all the way frequently to XXXX this day ) XXXX XXXX XXXX? XXXX I replied to her asking many details regarding the receipt of her purchase with her name on it, her drivers license and phone number which she sent. I have screenshots of everything. I sent her a photo of my ID and cellphone. She said she would be willing to split the full payment of {XXXX} into two ( first XXXX $ then her husband who I XXXX  should receive my money and then I get the username and password to Front gate tickets account & switch the shipping address to the account and have my tickets for XXXX shipped to me ). I sent her the money XXXX $ because everything looked legit and she did all that I asked except have a phone call or zoom since she was at work when we were messaging on fb messenger and later we moved to text message. She had me send the XXXX $ first then I was waiting on her husband to tell her its ok to send the rest once she sent me the password to the account. Her husband XXXX XXXX- the XXXX I sent money to XXXX was delivered my XXXX $ and then she took forever to get back to me to say her husband didnt approve doing two transactions first half the money then the second half once I received my tickets and password to account. She then tried to have me send the additional XXXX $ totaling {$1200.00} but I said that not what we agreed to. And I was uncomfortable with how things were going and asked for a refund. She said she would give me a refund/ her husband would refund me in a bit and its been way past that time frame considering sending a XXXX takes no more than XXXX minutes. I still havent received my refund or heard back from her. I can provide screenshots of the entire conversation or a video screen recording. If someone could please help me report this person and help me get my money back it would be greatly appreciated. I have contacted my bank to try and cancel the transaction but they said they cant do anything since its taking from my checking account ( through XXXX transaction ) I spent XXXX mins on the phone with PNC to try and help me resolve this but they said they cant do much. since the XXXX I sent on the XXXX, the transaction is going to post on XX/XX/2024, and they will have taken my money for a good that I havent received and they have committed fraud. I have asked for them to refund me but they have not done so or responded to my last messages on text message or fb messenger I have screenshots and video screen recording of the conversation and her ID. 

I also learned that XXXX XXXX is not her legitimate husband XXXX original cellphone XXXX ( XXXX ) XXXX, he then changed his number 2nd time to XXXX ( XXXX ) XXXX and then he changed his number again 3rd time to XXXX ( XXXX ) XXXX his XXXX through PNC XXXX, hes from North Carolina XXXX And said he wants to refund me my XXXX $ because hes also been scammed through XXXX and cashapp which is connected to bitcoin and his PNC account. And wants this figured out because he knows weird activity has been happening through his XXXX connected with his PNC. He showed me that money was being put into his PNC account, transferred to XXXX in large amounts like XXXX $ or XXXX $ and then transferred to bitcoin once in his XXXX account. XXXX claims that he doesnt know how this activity from PNC and XXXX have been happening and that hes never really used bitcoin. But it all seems suspicious and my money has been stolen ( {$600.00} ) and XXXX claims he wants to help me get it back but doesnt want to continue to be getting hacked, thats why he changed his number 3 times in the matter of a week. He claims he wants to give me my money back ( he has given me back some ( {$290.00} ) I am still missing {$310.00} ) that was funnels through his PNC bc whoever the hacker is they are moving the money fast and trying to cash it out. I just wanted get back what was stolen and scammed from me. 

THE TRUE SCAMMER that used XXXX XXXX account is XXXX XXXX XXXX XXXX or XXXX XXXX XXXX ) XXXX phone number XXXX ( XXXX ) XXXX ( This account she blocked me ) # XXXX, the XXXX messaging with me ) XXXX XXXX XXXX account https : XXXX? XXXX # XXXX. I found she has an additional page/ account with XXXX followers ( I found this on XX/XX/2024 XXXX XXXX XXXX XXXX? XXXX I was able to friend them for a few quick minutes because I believe the original # XXXX link blocked me on XXXX. Here the # XXXX I was able to scroll and screen record what I was able to find and this is definitely the second account they use to scam people under the name XXXX XXXX # XXXX this is the real XXXX XXXX ( I found the legitimate person fb profile ) XXXX XXXX XXXX? XXXX ( I believe this woman has had her identity compromised on XXXX  and someone was using her name and photos as if they were her. ) I have XXXX screenshots as well of her and my conversation XX/XX/XXXX when I did more investigating into trying to identify the scammer she and I have talked - she told me she thinks she might know who may be the scammer taking her identity XXXX XXXX, and is in coordination with another scammer XXXX XXXX ) Here is the real XXXX XXXX XXXX who can also help piece more information XXXX XXXX XXXX? XXXX I also filled a complaint with the FTC report number XXXX and XXXX was created XX/XX/2024, XXXX PNC dispute case XX/XX/2024 XXXX My original CFPB report complaint XXXX didnt go through bc the CFPB wasnt able to forward it to a specific company since I listed several on one line ( so Im filing another complaint as directed by your customer service for each individual company ) ( XXXX, PNC, XXXX, XXXX )

Company response to consumer: Closed with explanation