Consumer complaint received 2025-05-05 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: SOFI TECHNOLOGIES, INC.
State: WI

Complaint narrative:
In XX/XX/2025 I was notified that mXXXX XXXX XXXX XXXX XXXXreed upon through Sofi, but financed by XXXX was both going into repayment and that it would be transferring completely to Sofi as they had acquired and all financing would be done in house. Following this notice, which was strange because I was still a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

I made initial attempts to call XXXX on XX/XX/2025, but was told I had to call Sofi customer service and their loan servicing team as my information had been sent there. I called Sofi on Monday, XX/XX/XXXX, and was told that the conversion for my loan was still occurring, and I needed to call back in XXXX business days. I called Sofi back on XX/XX/XXXX, and still was told I had to wait another week. I called back again on Monday, XX/XX/XXXX, finally getting in contact with the team. They had explained my deferment had not been filed during the conversion and that they needed to send me forms to fill out. The representative, XXXX who I spoke to, had assured I would be sent the forms within XXXX hours. I did not, the next time I received a call from XXXX was on XX/XX/XXXX, which was when they finally sent me over the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  At this point, I had realized that they had withdrawn the {$690.00} instead of my monthly payment of {$25.00}, as that is the amount for the repayment period. I immediately called back and spoke to another representative, where I was told that because I didn't have the required forms in, in time that the amount was taken out via XXXX, but she had assured me that should we file for a refund, but that my account would appear in the negatives until my XXXX XXXX XXXX XXXX XXXX. That transaction for {$690.00} was pending, and then on XX/XX/XXXX another transaction of {$690.00} posted to my account. XXXX week later, the other amount stopped posting, so only XXXX went through. On XX/XX/XXXX, I submitted my enrollment verification form and got confirmation that Sofi had received it. Through my calls with Sofi on XX/XX/XXXX and XX/XX/XXXX, I was assured that my refund was filed for, and that my deferment was processing. But that the refund would take no more than XXXX business days. XXXX weeks later, the refund was still not processing, and I have been waiting on the refund to this current date. 

To date, I have called the Sofi Student Loan Servicing Team on : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX I have spoken to well over XXXX supervisors at this point, submitted the requested documentation of my bank account for verification of the charges, and have been told numerous time, that " the latest you will see the refund is by XXXX XXXX  '' The date was originally XXXX, then it was XX/XX/XXXX, then XX/XX/XXXX, then XX/XX/XXXX, then XX/XX/XXXX, then XX/XX/XXXX, an then XX/XX/XXXX, and then when I called back last they told me it would be in my account by last XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX ) and still nothing. I have acted in good faith, been patient, and have explained that I rely on this money as a XXXX  on a fixed income, and still no resolution. Sofi has repeatedly lied about the dates which they would provide me my refund by, even admitting " responsibility, '' " fault, '' and " complete obligation to resolve this in a timely manner. '' I have waited, not paid for groceries, paid late fees on other bills, and taken up additional work because they failed to refund me in a timely manner or act in an efficient manner. Their egregious misconduct and failure to act in protecting of consumer finance rights is a clear violation of federal law, and consumer protection law in the State of California where Sofi is in jurisdiction to.

Company response to consumer: Closed with explanation