Consumer complaint received 2025-11-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CT

Complaint narrative:
XXXX XXXX XXXX XXXX, CT Account No : XXXX Date of Balance Transfer : XX/XX/XXXX ( An easy to read format of this letter is attached. ) Subject : Dispute of Interest Charges Due to Unclear Disclosure of Balance Transfer Expiration Date I am filing this complaint because Capital One failed to provide clear and conspicuous disclosure regarding the expiration of a 0 % introductory Annual Percentage Rate ( XXXX ) promotional period on a balance transfer, which resulted in me being charged unexpected interest. 

XXXX. The Transaction :XX/XX/XXXX months ago ( specifically : XX/XX/XXXX ), I completed a balance transfer of {$28000.00} to my Capital One credit card, with a promotional 0 % APR. 

The terms of the promotional rate were for XX/XX/XXXX months. 

I fulfilled my contractual obligations by making every single payment on time and by paying the initial 3 % balance transfer fee, which totaled {$840.00}. 

XXXX. The Disclosure Failure ( The Problem ) : The key term of the promotional offerthe exact expiration datewas never clearly or conspicuously printed on any of my monthly statements. 

As evidence, the attached document titled " Interest Charge Calculation '' ( a section of the periodic statement ) shows how the APRs are calculated. It attempts to provide an expiration period under the column " When your APR ( XXXX ) will change '' using vague language : " The first day of the Billing Cycles that end in XXXX, XXXX, XXXX and XXXX '' This method does not provide a specific, readily understandable date. It uses a confusing, cyclical approximation, which falls far short of the " clear and conspicuous '' standard required for material terms by consumer protection regulations. 

I have processed multiple balance transfers with various financial institutions, and Capital One is the only one that has failed to prominently or clearly display the expiration date on the periodic statements. This suggests a pattern of behavior designed to obscure critical information. 

XXXX. The Resulting Harm : Because the expiration date was not provided on my statements in a clear and conspicuous manner, the promotional period ended on or around [ XX/XX/XXXX - XX/XX/XXXX months after start date ] without my knowledge. 

I was subsequently charged {$510.00} in unexpected interest on the remaining balance at the much higher standard APR. 

This financial harm occurred despite my perfect payment history, demonstrating that the sole cause of the interest charges was Capital One 's failure to provide adequate disclosure. 

XXXX. Attempted Resolution with Capital One : I contacted Capital One directly to dispute this charge. Before the issue was escalated, I spoke with at least XXXX different agents ( including XXXX on XX/XX/XXXX at XXXX XX/XX/XXXX ), who were unable to provide me with the specific promotional expiration date. It appeared the date was not readily available or easily accessible within their system, demonstrating that even internal employees could not readily access this critical consumer information. 

On XX/XX/XXXX, the issue was escalated to XXXX XXXX ( XXXX XXXX / XXXX ), who confirmed the expiration but ultimately advised that they could not do anything to reverse the charge, leaving me with no recourse but to file this complaint. 

XXXX. The Legal/Regulatory Argument : Capital One 's deliberate use of an obscure formula instead of a clear date to disclose a material change to the APR, combined with their internal agents ' inability to quickly confirm the date, points to a systemic failure. This practice is fundamentally deceptive and inconsistent with the prohibition against Unfair, Deceptive, or Abusive Acts or Practices ( UDAAPs ) that the CFPB enforces. 

XXXX. Desired Resolution : I request that the CFPB compel Capital One to : Reverse the {$510.00} in interest charges that were accrued from the moment the 0 % promotional APR expired. 

Provide me with documentation that clearly shows where a specific, readily understandable expiration date was disclosed on the monthly statements for the entire promotional period. 

I truly appreciate CFPB 's advocacy and attention to this matter.

Company response to consumer: Closed with explanation