Consumer complaint received 2025-05-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: SC

Complaint narrative:
Hi CFPB, XXXX : Chase Answered on XX/XX/XXXX, XXXX XXXX  Hello my name is XXXX from the Chase branch complaining exclamation point calling for XXXX XXXX This is regarding a case number XXXX Do you have any questions You may return my call at XXXX My extension is XXXX My hours of operation or Monday through Friday XXXXXXXX XXXX XXXX XXXX XXXX  Central Standard Time Thank you. 

At issue CFPB, Chase Verification is flawed and since XX/XX/XXXX and at present, it's damaging. 

As to account # XXXX, setup by CB representative XXXX XXXX XXXX XXXX I signed CBs contract on XX/XX/XXXX except at XXXX on XX/XX/XXXX, CBs so-called No-Name bots contacted XXXX asking for confidential info ( Read this call-to-action trigger a-hacker will likely use ) : XXXX XXXX XXXX : At Chase, were always working to keep your money safe. Due to recent activity, or because we need more information from you, we have restricted your account ( s ) and may need to close it soon. This includes your account ( s ) ending in : XXXX We understand this is inconvenient, but protecting against fraud is a top priority. 

Please act quickly to better understand the restriction on your account you may be able to provide the information needed to keep it open. 
Heres what you should do Please call us at XXXX soon to see if we can address the issue. You can also call the number on the back of your debit card or on your account statement. We look forward to speaking with you. If weve already spoken and resolved this, you dont need to do anything else. 

We apologize for the inconvenience, and we urge you to contact us as soon as possible. Thank you for your prompt attention to this matter. 

Sincerely, Customer Support Team We need the fastest way to contact you. Sign in and make sure your personal profile includes your mobile phone number. 

FYI : CB should not use passwords. Passkey is safer but l am cognizant that : Fake XXXX email let hackers access computer and bank account XXXX XXXX XXXX  JPM Chase Customer Loses {$380000.00} Sparked by a Single Phone Call XXXX XXXXXXXXXXXX XXXX XXXX/chase-bankXXXXchase-XXXX   CB loses {$1.00} million in credit card scheme. 
XXXX XXXX XXXXXXXXchase-bank-XXXX XXXX  told XXXX account holder 's, be vigilant ' XXXX XXXX XXXXXXXX XXXX today 's online security inefficiencies. On XXXX, i've forwarded XXXX a message that a CB No-Name is asking for info + I texted XXXX at ( XXXX ) XXXX XXXX Outgoing 18 sec, 18 seconds call back, XXXX XXXX... When I explained It seems like I was being hacked. What more info is needed I'd hand it to her myself. 

Agency : CB had a fiduciary duty to confirm their email is legit.

There were ( 3 ) other related instances where CB failed agency since XXXX XXXX as well. 

Moreover, When will Chase settle its Breach Contract? Gibsons consideration did not fail : USPS Confirmation XXXX XXXX XXXXXXXX? usp=sharing XXXX Confirmation Date of Appointment : Monday, XX/XX/XXXX Time of Appointment : XXXXXXXX XXXX 

CBs Consideration : Negotiations ( FAILED ) ACH Transfer, ( FAILED ) Verification ( FAILED ) 60 Day Grace Period ( FAILED )

Company response to consumer: Closed with explanation