Consumer complaint received 2026-02-09 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
To Whom It May Concern, I am submitting this complaint to the Consumer Financial Protection Bureau regarding Citibank , N.A . and its failure to account for a missing international wire transfer in the amount of USD XXXX, initiated on XX/XX/XXXX. 

XXXX XXXX My name is XXXX XXXX. 
I am the business owner and primary account holder of the Citibank business account from which the wire transfer was sent. 

At the time of the transaction, XXXX XXXX was a fully authorized signer on the account and was lawfully authorized to initiate wire transfers on behalf of the business. The XX/XX/XXXX wire transfer was executed by her within the scope of her authority. 

Description of the Issue XXXX XX/XX/XXXX, a wire transfer in the amount of {$300000.00} was sent from our Citibank business account to a recipient in XXXX ( see attached invoice and wire confirmation ). 

The beneficiary never received the funds. 
For over three years, Citibank has failed to provide any clear, consistent, or documented explanation regarding the location or legal status of the funds. 

Citibanks Representations and XXXX Involvement Between XXXX and XX/XX/XXXX, Citibank representatives repeatedly stated that the funds were on the way. 
In late XX/XX/XXXX, Citibank informed us that the funds were allegedly blocked by the XXXX government and that recovery required an XXXX license. 

Relying on Citibanks instructions : An XXXX license application was submitted in XXXX A second XXXX inquiry and license application was submitted again in XXXX Both times, the U.S. Department of the Treasury / XXXX confirmed in writing that : XXXX never received the funds XXXX never held or blocked the funds XXXX never received notification from Citibank regarding any blocked transaction related to this wire In addition, legal counsel acting on our behalf contacted XXXX directly. An XXXX officer confirmed both verbally and in writing that XXXX has never received any blocked transfers from Citibank associated with this transaction. 

Ongoing Failure by Citibank Despite these confirmations, Citibank has : Failed for over three years to disclose where the funds are located Provided no documentary evidence of any XXXX or government block Failed to return the funds Recently refused to provide information by claiming that only an authorized signer may receive details despite the fact that the wire was initiated by an authorized signer and I am the primary account holder This conduct appears to be an attempt to delay resolution and avoid accountability, rather than a good-faith effort to resolve the issue. 

Requested CFPB Assistance I respectfully request that the CFPB require Citibank to : Disclose the exact location and current status of the {$300000.00} wire transfer Produce all SWIFT/MT messages, internal compliance records , and investigation materials related to this transaction Provide documentary proof of any government or OFAC block , if one exists Return the funds immediately if no lawful basis for retention exists Attachments Invoice Wire transfer confirmation OFAC response XXXX XXXX ) OFAC response XXXX XXXX ) Attorney correspondence Citibank Executive Response letter dated XX/XX/XXXX Given the length of time, contradictory information, and confirmed absence of XXXX involvement XXXX I believe Citibanks handling of this matter raises serious concerns regarding consumer protection, recordkeeping, and the safeguarding of client funds. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX Business Owner and Primary Account Holder Former Citibank Business Account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief