Consumer complaint received 2025-05-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
XXXX XXXX week before the incident occurred wells Fargo called from wells Fargo line saying my account was being fraudulent and they had to close out my bank card and send a new one and give me a digital wallet card till the hard card comes in the mall. I was upset because this happened before a couple of years ago, but i said ok please fix it. the week of the incident was XX/XX/XXXX XXXX i received my new card .. I activated it, and maybe 1hr or so wells Fargo called same wells Fargo fraud line and said the same thing again my account been under attack again for fraud in the bank and they are trying to get to the bottom of everything, now I'm very upset, I said sir you guys just gave me a new card because of this .. he said XXXX XXXX I understand but we are working on it. Please let me explain i said ok what do I need to do sir. He said I see you bank on XXXX XXXX XXXX. crazy thing this man new my name my bank and all, i never told him any information, he already knew. and I need you to go to the Bank and follow my instruction i said are you sure sir because i need my money i cant lose my money. He said yes mama we are helping you.. i asked for his name and information he polite gave it to me. he told me to get the money out and he was goin to close that account and open another one and then put it back into the ATM SADLY I FEEL LIKE A SUCKER BECAUSE I DIDDNT THINK I WAS GOING TO GET TAKEN OF ALL MY MONEY. He told me to deposit it back into to my bank and into my digital wallet and he gave me a new digital card and i did what i was told. i ask him where is my money i don't see it. he explain he working on it i see it in a few. i trusted him because he was from wells Fargo fraud line as he stated .. never seen my money again in tears times are hard.. i have kids to feed bills to pay. But i trust God well handle this. He then hung up the phone and never called back so i called back on same number he called from .. went straight to wells Fargo fraud department to learn they do not know who that man was .. in tears now .. i explain what happen and everything, they told me they working on it and be 10business days. i called just about every day they telling me different things every time i call.then XX/XX/year> they sent a letter out saying they closed my case .. Not fair at all i been a customer for many years i cant believe this. they need better security. they failed me as a customer XXXX gone .im not rich but i need my money. I called and ask why they said nothing they can do about it .. because i GOT SCAMMED .. AND WELLS FARGO LET IT HAPPEN THEY CALLED ON WELLS FAGRO FRAUD NUMBER IT WAS AN INSIDE JOB I DO BELIEVE. He know my information and Wells Fargo didn't help me.. i enclose my ATM receipt .. that i did what the Man from the fraud line told me to do i deposit back into what i was told was mines .back into my account right away .I only did what i was told to do .. trusting someone from the WELLS FARGO FRAUD CLAIMS

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation