Consumer complaint received 2024-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: U.S. BANCORP
State: AZ

Complaint narrative:
I was charged inaccurately by XXXX, I'm XXXX and order online they charged my account on XX/XX/XXXX {$100.00} and {$51.00}. I called XXXX they said it was fraud and call my bank immediately, as I did I told them about those charges they did what is called a provisional credit, and they continued to overturn charges from XXXX and give provisional credits, XXXX had made mistakes on my orders which happens with them often I've called customer service they credit my original method of payment, they credited me on XX/XX/XXXX {$10.00} also on XX/XX/XXXX {$53.00} U.S bank came in on XX/XX/XXXX and did a reverse of provisional credit and took both of those credits which neither belong to them. I've called several times been on the phone gotten several different answers been treated rudely and dismissed by one 's that didn't want to do their job. I've also had them try and intimidate me as well as acuse me of changing my story. I had an issue previously regarding a provisional credit I never received I called them back they stated I never called, at that particular time my calls were being recorded by the police so I had evidence I had called the date time name down to the second, I was immediately credited. Their calls are recorded also so this shouldn't be to difficult to determine. Also they have done a forced post adjustment on XX/XX/XXXX for {$38.00} which I've called and received no response or resolution for, on XX/XX/XXXX I received a reverse post adjustment for {$51.00}. On XX/XX/XXXX I had called XXXX to complain regarding their delivery services and told them I'm hiring a personal shopper that I want my membership fee reimbursed they obliged due to their errors and I received a partial refund of {$51.00} which was part of my membership fee. Like I said before U.S bank came in and took that. I sold my house in XX/XX/XXXX I came into a branch to deposit my check at that time I had sat down with a branch employee and my father to put him on the account due to not knowing if I was going to live to see the funds dispersed due to the threats from my ex, at that time I was told that I was being switched over to the account I currently have where my monthly maintenance fee is reimbursed, months later I realize that's not the case and I go into a branch to straighten it out I had quit using the account and it was fees being charged making the account deficit, I told them exactly what the issue was and was told they would not close the account until it was brought current I said you owe me a year worth of fees for not changing the account like you said you did on the day I was here for a couple hours signing papers I was told to bad. I want my money straightened out and reimbursed and the account zero out and closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief