Consumer complaint received 2025-01-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
ON XXXX XXXX I RECENTLY RECEIVED A COPY OF MY CREDIT REPORT I NOTICE THERE IS UNAUTHORIZED CREDIT INQUIRIES MADE BY THE COMPANY 'S LISTED BELOW I CONTACT XXXX REGARDING THE UNAUTHORIZED CREDIT INQUIRES ON XX/XX/XXXX XXXX I SOPKE WITH XXXX REPRESENTATIVE XXXX XXXX XXXX 
I TOLD XXXX XXXX XXXX TO MY KNOWLEDGE I HAVE NOT SIGNED ANY DOCUMENTS AUTHORIZING THE COMPANY 'S IN QUESTION TO VIEW MY CREDIT REPORT AND THAT THE LISTED INQUIRIES WAS WITHOUT MY AUTHORIZATION. XXXX XXXX PLACE ME ON HOLD WHILE HE INVESTIGATES ON HIS END CHECKING AND VERIFYING HIS SYSTEM. XXXX THEN CAME BACK TO THE PHONE AND TOLD ME THAT I HAVE NO ACCOUNTS OPEN WITH ANY OF THE COMPANY 'S BELOW AND WHAT I NEEDED TO DO IS SEND A LETTER IN WRITING TO HAVE INQUIRES REMOVE. 
ON XXXX XXXX XXXX MAIL OFF CERTIFIED NOTARIZE LETTERS INDIVIDUALLY TO XXXX AND LISTED COMPANY 'S ASKING TO INITATE AN INVESTIGATION AND REMOVE INQUIRIES FOR THE LISTED COMPANY 'S ON XX/XX/XXXX I RECEIVE A LETTER FROM XXXX WITH RESULTS OF INQURIES DELETED FROM MY REPORT ON XX/XX/XXXX I CHECK MY XXXX REPORT NO CHANGES HAS BEEN MADE IT STILL SHOWS ALL 38 UNAUTHORIZES COMPANY ; S. 
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Company response to consumer: Closed with explanation