Consumer complaint received 2026-03-24 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: NV

Complaint narrative:
I have XXXX unauthorized transactions that occurred on my bank account - XX/XX/XXXX through XXXX for {$1800.00} to an XXXX XXXX ( associated phone number XXXX ) and XXXX unauthorized transactions using my debit card throughXX/XX/XXXX for the amounts of {$750.00} and then subsequently {$1300.00} to a XXXX XXXX ( XX/XX/XXXX ) via their platform. I am not familiar with either party and have never sent money to either individual previously. All XX/XX/XXXX transactions took place around XXXX XXXX while I was at home, in bed. None of these transactions were authorized, they are not to people I know, and in amounts that drained my entire checking account within moments. I have reported the issue to XXXX Bank my financial institution and spoke with their security specialist for XXXX, XXXX, who reviewed the XXXX transaction and could clearly see that the money was moved to the XXXX XXXX account and then immediately transferred to another account. I have also reported the issue to XX/XX/XXXX, as the first smaller transaction of {$270.00} and the subsequent transaction of {$1300.00} are well outside my normal use of their platform and clearly follow a standard pattern of test withdrawal and larger withdrawal according to the FBI 's website on financial cyber crimes. I recently moved from XXXX XXXX, XX/XX/XXXX to XXXX, XXXX as of XX/XX/2026. This event occurred on XX/XX/2026 at XXXXXX/XX/XXXX in the local time zone. XX/XX/XXXX has responded that this fraudulent activity is in line with my normal use of their platform, which is inaccurate and blatantly false as I have never used their platform to transfer more than {$35.00}. In the past XX/XX/XXXX months I have used XX/XX/XXXXXXXX times to transfer amounts of {$35.00}, {$25.00}, and {$13.00} with verifications on theXX/XX/XXXX Platform that these individuals are known to me and in my contacts list. XXXX XXXX is not, nor do the XXXX transactions have the same processing information as the other XXXX that were authorized. I have submitted a police report, an FBI XXXX report, and multiple screenshots of the falsified transactions to them to request assistance getting my stolen money back. To date they have denied the request XX/XX/XXXX, thus I have escalated it aXX/XX/XXXXtime as I can not afford to lose this money. Similarly I have escalated the XXXX concern with XXXX Bank, as their standard alerts and notifications did not activate as intended for a XXXX transfer because they were done without my permission. I have requested assistance from both institutions to get back the stolen money and I am being met with resistance to help. I do not know how my information was gathered or used to steal money from me, only that it was done. The security specialist XXXX from XXXX mentioned that there are many methods that can be used such as something he called skimming or the fact that my personal information has been out in the world because of my move from XX/XX/XXXXto XX/XX/XXXX allowing someone to use that information to steal from me. I had to provide a lot of personal information to set up utilities, arrange for my mail to be delivered, and a variety of other reasons related to the move - regardless, the consumer protections from XXXX and XX/XX/XXXXare highly inadequate compared to the technology being used by scammers or thieves. I have learned after the fact from reading online that many people worldwide face these same issues and are using platforms like XXXX, XX/XX/XXXX, and XXXX to create situations where good people are losing hard earned money without even knowing that their information has been compromised or their phone accessed without permission to steal from them. I just want my money back and to be protected from scammers by the institutions that are supposed to secure my finances, rather than forced to keep requesting assistance over and over for something clearly obvious to anyone with sense as thievery.

Company response to consumer: Closed with explanation