Consumer complaint received 2024-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
I have banked with Wells Fargo for many years, as of XX/XX/year> I attempted to purchase groceries and other goods and my card was declined each time despite the recent direct deposits and account holding nearly {$6000.00}. I called Wells Fargo customer service to discuss this issue and I was told that there was an issue with my address and that I needed to correct it. Immediately upon finding out the issue I logged onto my account online and made changes to the address in hopes that I could have access to the funds in my account. The representative informed me that the " banking relationship was not being terminated '' and that it is just a matter of an address update. I was informed via online communication that it could take up to XXXX hours for the change to take effect. I attempted to purchase dinner for myself and my children but was not able to due to the card continuing to decline. 

I attempted to purchase supplies for my son 's upcoming birthday party, again, the card declined. I continually attempted to make purchases at different vendors and as I was told while on the phone the day before, the card was being " run as a credit card and not a debit card '' so I needed to contact each merchant and tell them that it was their error. I used my lunch hour to drive to the nearest branch to attempt to withdraw funds so that I could feed myself and my children and to discuss this issue, I could not pull funds from my account. The teller explained that everything showed active on their end however it was not allowing her to release any of my funds. 

I sat with the branch manager, XXXX XXXX who contacted the Compliance Department and the following was relayed to me : the account is active, however there is a hold on the account due to the address being a private mail address. I informed the staff that the address had already been updated in the system as of the day before and per the teller was already showing in the system. It was relayed to me that the Compliance representative, XXXX was attempting to have the hold removed to no avail and then further informed that the account was being closed upon their time and after which I will have to wait an additional XXXX days for a cashier 's check to be written and then mailed to my address, which they didn't want to accept. 

I still have no access to my funds at the expense of my family and I 's well-being. I have spent 5 days in extreme distress, crying, waking up in the middle of the night or not sleeping at all, with chest pain and tightness and fear and anxiety for what's to come to next. Me and my children have gone nights without eating this week, I barely have gas to get through the weekend and won't have any for getting to work next week. Wells Fargo 's actions are harming me and my family and despite knowing that this is my livelihood has made no effort to resolve the issue or provide me with my funds despite knowing that my children rely on me financially. This is an abuse of power and is harmful to the consumer. Federal laws supersede any corporation 's policies or procedures and protects consumers from unfair and abusive practices. It is economic abuse and is permeating my everyday life harming every aspect of my life and my wellbeing. Wells Fargo and its abuses of power has interfered with my access to my own hire to which I am worthy of, has interfered with commerce, and caused severe injury to this consumer and my household, all of which violates federal law. I demand to be made whole immediately. I do not consent to my funds being restricted from me nor do I consent to Wells Fargo holding my property.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation