Consumer complaint received 2025-07-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: CIG FINANCIAL LLC
State: TX

Complaint narrative:
Date : XX/XX/XXXX To : AutoNation Finance CIG Financial, LLC Re : CFPB Case No. XXXX VIN : XXXX Contract Date : XX/XX/XXXX Subject : Formal Rebuttal Unlawful Finance Terms, Deceptive Practices, and Demand for APR Adjustment To Whom It May Concern, I am writing in direct response to your XX/XX/XXXX, correspondence regarding my complaint to the Consumer Financial Protection Bureau ( CFPB ). I appreciate your acknowledgment of my grievance, but your reply fails to adequately address the serious nature of the violations committed during the sales and finance process.

Let me be clear : I was explicitly told by your dealerships finance manager, XXXX XXXX at XXXX XXXX XXXX , that if I declined the purchase of three optional ancillary productsXXXX XXXX XXXX ( {$6500.00} ), Tire & Wheel Protection

( {$1500.00} ), and GAP Insurance ( {$990.00} ) my APR would be increased from 17.49 % to 22.94 %. This was not a misunderstanding or informal conversation. It was a direct coercive tactic used to manipulate the loan terms and force me into purchasing unnecessary add-ons. This is a clear violation of both Texas OCCC regulations and federal consumer protection laws, including : Texas Finance Code 342.001 et seq. regulating loan practices and disclosure requirements ; Texas Business and Commerce Code 17.46 ( b ) Deceptive Trade Practices Act ( DTPA ), prohibiting false, misleading, or deceptive acts ; Consumer Financial Protection Act of 2010, prohibiting unfair, deceptive, or abusive acts or practices ( UDAAP ) ; Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq., which mandates accurate disclosure of finance charges and APR independent of non-credit related products. You state in your response that AutoNation Finance does not oversee dealership transactions. However, the Retail Installment Sales Contract ( RISC ) was funded by AutoNation Finance, making your company liable for deceptive lending practices that influenced the structure of that contract. The APR was not fairly or freely negotiated ; it was conditioned on purchasing non-
credit insurance products, which is illegal under both state and federal law.

Additionally, the Texas Department of Motor Vehicles ( TXDMV ) Office of General Counsel is currently reviewing my complaint based on documentation and statements provided. The TXDMV has acknowledged that such practices raise serious concerns of misrepresentation and non-compliance with dealer licensing requirements and finance regulations.

Though you stated that the optional product cancellations were credited ( backdated ), you failed to adjust the monthly payment and APR, thereby continuing to profit from an artificially inflated interest rate imposed under duress. Your refusal to revise the contract terms continues to harm me financially, as I am being forced to pay a rate based on a fraudulent inducement.

Demand for Remedy : 1. Immediate recalculation of the APR to reflect the fair market rate of 17.49 % or less, absent the forced ancillary products.

2. Recalculation of monthly payment to reflect the removal of {$9000.00} in add-ons and corresponding reduction in interest paid.

3. A full revised amortization schedule showing the corrected terms.

4. A formal statement of correction submitted to the CFPB, TXDMV, and Texas Attorney General.

5. Confirmation that your company has ceased such coercive sales practices and retrained staff accordingly.

If I do not receive a satisfactory resolution within 10 business days, I will escalate this matter with my legal counsel and continue pursuing action through the CFPB, Texas Office of Consumer Credit Commissioner ( OCCC ), and the Texas Attorney Generals Consumer Protection Division. 

This is your opportunity to resolve this matter amicably and ethically. I hope AutoNation Finance takes this opportunity seriously. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation