Consumer complaint received 2026-01-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Paypal Holdings, Inc
State: UT

Complaint narrative:
I have contacted PayPal to resolve this issue, at first they stated I needed to open a claim with XXXX, I did so but XXXX refused to help. I then escalated the claim to PayPal to step in to resolve it, PayPal asked for more information on XXXX XXXX. They already had this information from when I sent my claim to XXXX on their system. XXXX days later they closed my claim in favor of XXXX because I hadnt sent the information. I then called PayPal and the agent stated that they hadnt opened the files that I had sent, she said she would reopen the claim. PayPal replied the next day stating that they dont reopen closed claims. 
The claim is for the following : XXXX XXXX XXXXXXXX Order # XXXX The above is XXXX XXXX XXXX XXXX account from which I purchased a product. On Saturday XXXX XX/XX/year>, I received in the mail an item I purchased off XXXX. I was away that XXXX weekend in Texas, I returned to Utah on Monday XXXX XXXX in the late afternoon. The item I purchased was a XXXX XXXX XXXX, I was unable to check it until Tuesday afternoon ( XXXX XXXX ). The moment I plugged it in it made a noise and had a fault light with the water button ; the item would not work or even heat up. I contacted the seller who refused to offer any solution but to call XXXX the manufacturer and to deal with XXXX. She should accept back her products if they aren't working. She said she checks it, yes a light goes on but it doesn't work. I tried all the troubleshooting possible, I called the manufacturer who said its a sensor issue and that Id have to send it off to be fixed. The closest company that could fix it is in Colorado. I then reached out to postmark that Tuesday XXXX XXXX to report this, I had no reply, I then emailed them but they refused to help because the XXXX hours had passed however I was away for XXXX of the days due to the XXXX weekend. Its wholly reasonable that I would take a day to check the item, and I took less than a day from when I returned from Texas. I was XXXX hours after the cut off point I didnt realise this because I was away when it arrived and it was a public holiday. The item arrived Saturday morning, I filed by Tuesday early afternoon due to being away until Monday afternoon. I dont think its right that Im stuck with a broken item. I would like to return this item. Item is : XXXX XXXX XXXX XXXX XXXX I have photos showing the fault light which blinks, I have proof of my flight ticket showing when I returned. I have proof of the conversation with the seller to try to resolve the issue. XXXX offered credit to buy on their site but I don't want that I would like to be refunded and return this item to the seller. I have also asked XXXX to have this escalated but they wouldn't. I have asked Paypal to step in, they said that I didn't send the info but I did and so when I called they said they didn't open the attachments and said they would reopen the case, but then they replied the next day and stated that they don't reopen cases. I am hoping someone can help me as this is wholly unjust - to receive an item that doesn't work and I can not return it when I checked it as soon as I was able to receive it. Paypal has the wherewithal to ask XXXX to return this item.

Company response to consumer: Closed with monetary relief