Consumer complaint received 2025-06-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
On XX/XX/XXXX me and my spouse received settlement checks that has totaled out to be {$220000.00} and we decided to deposit the checks into our new bank account which was Bank of America. we opened one account which was a checking and a savings everything was fine until after we bought our first car which was only XXXX of the XXXX and that was purchased on XX/XX/XXXX, now after the month of XXXX I kept getting low balance alerts throughout XXXX and we knew we kept money inside of our checking account every day. So in XXXX we looked back on our statements because the low balance alerts caught our attention and our statements read In XXXX, we spent {$69000.00} XXXX XXXX, XXXX, {$39000.00} XXXX {$43000.00}, XXXX {$23000.00} XXXX, {$15000.00} so then we started to put in claims over our account and getting different debit cards thinking someone has compromised our account due to we werent ever spending that kind of money have NOTHING TO SHOW FOR IT and by XXXX it said we spent {$6800.00} by the end of XXXX our account was basically empty so we ended up going to sell our vehicle in XXXX of XXXX which we received a check total of XXXX for our vehicle and I deposited it into our Bank of America account to look forward to paying our bills on time. by the time XXXX had gotten around it said that our account has spent {$31000.00} and that raised a really big flag so we started to reach out to all branches of Bank of America put in claims and they denied EVERY SINGLE ONE on the last very day. Weird and suspicious we continued to talk to higher ups as no one wanted to help us figure out our account we were asked questions that had nothing to do with our money being transferred and missing and no one was able to tell us what was going on so then we started investigating and we noticed so many things wrong in our statements far as unauthorized charges and savings to checking transfers. This has called a financial hardship to where in XXXX we missed rent and in XXXX which led us to being evicted from our home because our bank account is empty and exhausted. Bank of America has told us to file for financial hardship through there branch while they investigate the account and they never gotten back with us and or even notified us of approval we called them and they said they could not help us with assistance they ended up closing my spouse out of the account which means its no longer accessible to her or open but is open to me and the account is there Im the joint owner and she was the main account holder no one has gave a correspondence to why the account was closed on her behalf it just ended up closed but I still have access to the account so I have spoken with risk closure and they have told me that they can not release any information about the account and they dont have to explain to me the reason on why our account is being closed my account says we spent XXXX but we only ever deposited XXXX and the account is negative XXXX and we dont understand how we have nothing no car no home nothing and no one wants to explain to us why and what has happened. They have failed to communicate or resolve into looking into what was going on no alerts no account restrictions we have changed our debit cards numerous amount of times and every claim we brought to there attention was denied idk what else to do besides having an attorney involved.this is inhumane to us as high priority members and we have yet to receive priority results. No one can spend that much money monthly if they do not even bring half that much in. no major or big purchases were on our account except for our car we purchased in XXXX it doesnt make sense. Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief