Consumer complaint received 2024-08-28 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
I open an account with Bank of America on Friday XX/XX/XXXX they put two holds on my deposit. I was told that if I open a Mobile account that I would have a virtual card and I would have access to my funds as they came available. This has been a complete untruth I have not been able to get a virtual card I've had to go to the bank several times they did not ask me for any ID when I put almost {$10000.00} in their bank but I've had to take my ID up there to prove my identity I've done this I've been having to use XXXX to transfer money so people can put money on my cashapp card just so I can at least use some of my funds now they have conveniently put another hold that could last up to XXXX hours on a fraudulent looking transfer from XXXX I'm tired of this how can a bank take your money and not give you access to it and constantly find reasons to put holds on it? I want to close my account immediately. I should have never trusted Bank of America. I would have been better off dealing with cash app at least I would have access to my funds. BOA ruined me being able to get a car yesterday I've been humiliated I've been in tears the whole time this is the worst experience in my life and I'm dreading going in that bank tomorrow to have to close my account because I know Bank of America is going to tell me that I can't close my account because they're not going to let me because that's obviously in their minds their money I'm disgusted and I'm tired of this I want my money return to me I want them to stop being able to put holds on my account and I want them to justify the stress they put me under. Customer line is useless because every time you call all they say is we can't help you with that we are so sorry ma'am but what else can we do for you today? Really because you did nothing for me except mislead me have me waste my time trying to send a wire telling me that these different ways we're going assist me in to being able to have access to my funds. I just can not believe how much I've been lied to and mislead and all I get is we can't help you we're so sorry you just can't have your money and that's that. That is the complete attitude I get is it oh well too bad I guess it's Bank of America 's money until they decide they'll take mercy on me I waited XXXX years to get this settlement and it's been a complete disaster thanks to Bank of America and all of their lives and all of their deception of what an online account really pertain to you don't get a card and your car 's not activated until you get your hard copy card and guess what that can take anywhere from XXXX to XXXX business days but in the meantime they tell you this great lie about how you can get a virtual card I want this rectified and I'm getting nowhere think of XXXX and it's not the first time they've come under scrutiny so I should have learned my lesson when I had an account with them for 20 years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation