Consumer complaint received 2024-11-30 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
Synchrony closed all my consumer credit accounts on the same day XX/XX/year>, eliminating over $ XXXX in available credit line for no reason and the explanation provided in letters stated some internal reason about risk. This is completely unacceptable! I have had some of these accounts established for over 15Yrs! This was some computer algorithm generating account closures with no review or understanding of impact on my credit file. Loosing this amount of avialble credit along with accounts that had substantial age has negatively impacted my credit score and has made a major impact on my buying power as a consumer. The termination of my Care Credit account has impacted my families health as this card was use to help offset medical procedure expenses and we have now had to delay two planned procedures due to the loss of the $ XXXX in available credit line. As a consumer my purchasing power has been severely impacted due to the sheer trade accounts financing managed by this company. All these accounts also had SCRA protections, that I will not qualify for on a new trade account if reopened with the creditor as the customer service rep suggested on there chat service, multiple chat reps told me to just re-apply for the accounts, they should be approved as this happens all the time??? 

The following accounts were closed although I have no history of missed payments, have not exceeded the credit lines, typically pay more than the minimum due, and on several of these accounts received credit line increases just weeks before they were closed without notice or reason : Ashley Furniture ( $ XXXX credit Limit ), Lowe 's ( $ XXXX Limit ), XXXX XXXX XXXX ( $ XXXX ), Care Credit $ XXXX Limit ), Dicks Sporting Goods ( $ XXXX ), PayPal MasterCard ( $ XXXX Limit ), Sam 's Club Mastercard ( $ XXXX Limit ), Amazon ( $ XXXX Limit ), Discount Tires ( $ XXXX Limit ). The accounts were all current, with impeccable payment/usage history and none of them were over 50 % utilization! 

This was a blanket action due to some perceived internal risk caused by my accounts. No credit report info was provided on the letters so I assume my credit file was not even a factor in this action. I don't know because I can not get a straight answer from the creditor on the real reason the accounts were closed. I have a ill feeling they were closed because they had SCRA protection on them with a lower APR than I would be able to received on a new line of credit opened with them today... 


I have provided one account number for my Lowe 's account. I can provide additional account numbers but your system would only allow one. I do not want to open separate complaints for each account as all of them are managed by the same company, which should be looked into also, this is a lot of stores and brands represented by this one company who took adverse action against me for no reason across all the the brands they represent! Severely impacting me as a consumer. One bank should not be allowed to represent this many store brands if they can treat consumers like this!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation