Consumer complaint received 2026-02-19 00:00:00
Product: Prepaid card — Payroll card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: DailyPay, Inc
State: MD

Complaint narrative:
On XX/XX/XXXX I made a purchase from XXXX. The purchase was then canceled by XXXX for {$160.00} XXXX refunded my card XX/XX/XXXX then on XX/XX/XXXX I had a deposit of XXXX come into my account upon checking my available balance it was only XXXX so I contacted daily pay to find out why being as though I was at home all day. DailyPay told me at first that it was from XXXX over draft then the representative stated that for whatever reason decided to send XXXX {$160.00} again for a month old canceled order, they said that the merchant attempted to get the payment so they released it to them. I contacted XXXX on XX/XX/XXXX to find out why were they trying to attempt to get a payment for canceled order, XXXX said that they did not do that and they would not be collecting the money that my bank could reverse the transaction and credit it back to my card that they should be able to just go ahead and release the funds and credit it back to my account. DailyPay told me that i had to wait until the amount was settled and it came out of pending status that XXXX still had not released the hold I then contacted XXXX again asking them to release my funds. The representative at XXXX asked me to contact my bank so they could explain to them that they have done their part they have released the pending status for them to credit it back to my card daily pay said I still had to wait give it 3 to 5 business days within 3 to 5 business days nothing came no call or email. I contacted DailyPay again. DailyPay said that the amount was still pending at XXXX had not released it yet. I then contacted XXXX again. The representative at XXXX asked me to call DailyPay so she could speak with the representative again and let the representative know that they would not be collecting the money for the second time.The money is no longer in pending status and they have released the authorization hold that they had on my account that DailyPay can go ahead and reverse it and just put the money back to my card, the representative name XXXX told the representative from XXXX that I had to wait seven days again although XXXX explained to them that they didnt collect. And wouldnt be collecting the money and in fact, they released the authorization hold. I called back again on XX/XX/XXXX to find out why the funds werent back I was told to give it another 30 days to find out why my money wasnt credited again. They kept hanging up on me and then told me that they could no longer speak to me that a supervisor would be reaching out to me. I waited another week or so a supervisor did not reach out to me then on XX/XX/XXXX I received an email from the DailyPay card Support Supervisor XXXX and she said that the authorization hold and refund canceled each other out and in that case u will not be getting any money back blatantly telling me that the authorization holds timed out because of the timeframe that it was on hold I had nothing to do with that Ive been calling for a month trying to get my money back on my card, not to mention I have emails of the representative stating that in 3 to five days it would fall off and my money would be back on my card. They were rude telling me if it wasnt for daily pay i wouldnt have early access to my funds, leaving me on hold for hours hanging up on me, not transferring me to any supervisor stating they couldnt transfer me. Then telling me my account information was incorrect they were unable to access my account after the two representatives before them were able to access my account with the same information I had given to them. I just want my money back on my card I didnt receive any merchandise I have proof of the cancellation and amount why would daily pay with hold my funds. Thats like theft then to tell me Im not getting my money back is devastating.

Company response to consumer: Closed with explanation