Consumer complaint received 2016-06-15 00:00:00
Product: Mortgage — Home equity loan or line of credit
Issue: Loan servicing, payments, escrow account — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
On XXXX/XXXX/15 I sent a payment to Bank of America for reinstatement in the amount of {$19000.00}. When I spoke to a Rep. named XXXX, in the Credit and Collection division, he said that since it has not been received yet, and I wanted to be absolutely current, I should stop payment on that check, and walk a payment into a Branch in the amount of {$19000.00} bringing me absolutely current to the few days that already transpired from my previous payment. I did so on XXXX/XXXX/15. 
Since then I have been in a payment agreement with the Bank to pay the Periodic Finance charge monthly. I did not receive the XX/XX/XXXX statement, so in XX/XX/XXXX I paid {$1000.00} for XX/XX/XXXX and XX/XX/XXXX. XX/XX/XXXX I paid {$540.00} for Finance charge. In XX/XX/XXXX my statement asked for a {$1400.00} payment. When I questioned why, they explained that I omitted XX/XX/XXXX payment, and now also XX/XX/XXXX and also a {$340.00} LATE FEE. 
They said that this late fee is stemming to before my reinstatement. When I said that I was told that I was totally current when I paid the {$19000.00}, but they insisted and I paid {$1400.00} they asked for. My payment on XXXX XXXX went towards the XX/XX/XXXX payment. On XXXX XXXX, 2015 I paid on line for my XX/XX/XXXX payment. All this while I made payment on line, and only for the Periodic Finance charges. I was billed by Bank of America for an additional {$340.00} and when I questioned they said its for late fees. 
On XXXX XXXX I spoke to XXXX, she understood my issue, and transferred me to XXXX, who transferred my to XXXX, who then tranferred me to the Manager XXXX. All with conflicting answers as to why they keep billing me for the additional Late Fee. They acknowledged the receipt of the payment on XX/XX/XXXX which included the Late fee amount of {$340.00} but claimed that they allocated that payment elsewhere and that they have a right to do that!? 
I believe that if I already paid this amount for late Fee, after inquiring what that charge was for and consented to pay it, It should be credited for just that. Charging again for the same is fraudulent. 
On line Bank of America shows the amount due, the periodic Finance amount for current payment due, omitting the Late fee, but the Total minimum payment due does include the same Late fee amount {$340.00}. 
I am continuously paying the Periodic finance charge due. 
I LIKE TO BE IN COMPLIANCE, AND FEEL VERY MUCH CHEATED WHEN THEY DO NOT ACKNOWLEDGE THIS. 
Since the employee that recorded my payment for LATE FEE which was paid in my XXXX 2015 payment inaccurately, they should adjust my account and should read current, without the additional charge of {$340.00} again and again. 
I HAVE SUBMITTED THIS COMPLAINT ON XX/XX/XXXX. but when I called your representative today, he asked me to resubmit, since they could not locate my original. 
THANK YOU IN ADVANCE FOR YOUR ATTENTION TO THIS MATTER, and I am looking forward for Justice to prevail. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief