Consumer complaint received 2025-05-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: SN SERVICING CORPORATION
State: NC

Complaint narrative:
We requested a XXXX loan via a brokerage company ( XXXX ) with settlement date of XXXXXX/XX/XXXX. The loan had a XXXX funding fee of {$4300.00} paid to XXXX XXXX. At the time of our closing I had no veteran XXXX rating, but have since received a XXXX XXXX rating effective back to XX/XX/XXXX. Speaking with XXXX at the VA XXXX in XXXXXXXX XXXX  he says I'm entitled to a full refund. This is not the main issue. I wish to discuss with the CFPB the following. As of XX/XX/XXXX after speaking with XXXX XXXX VA loan specialists at ( XXXX ), he stated I don't have a VA loan or a VA Guarantee. He says it has to do with my XXXX. When I requested a VA loan with XXXX, they never made aware of any of the issues that have since cause this problem. I'm not sure what type of loan I even have, or if it got switched to a FHA loan. I do feel that whatever type of loan it is, if it's not a VA with a guarantee then it is not what I asked for. I have since found out over the past couple of months that I could have gotten the VA guarantee if the loan amount would have been greater than {$140000.00}. The loan amount I received was {$130000.00} I was never advised by XXXX that I did not have a VA Guarteed loan, or that I had a XXXX issue. The other problems I'm facing are that this loan after closing got transferred to XXXX XXXX XXXX, which is not a XXXX deal. But when you become XXXX and can't work you call your servicer and explore any options available. In XX/XX/XXXX I applied for loss mitigation with XXXX. After I was told the loan was under review for XXXX  loan, I was also told not to make any payments on the mortgage while under review or it would disqualify me and I would not be eligable. I called XXXX several time a month from XX/XX/XXXX to get an update on the loan status. In XX/XX/XXXX of this year XXXX transferred my loan to SN Services and now I have file new loss mitigation paperwork for them ( SN Services ). I was told by XXXX that all paperwork relating to loss mitigation would be sent over to the new servicer, that I would not have to start over. I have not made mortgage payment since XX/XX/XXXX. The reasons are because I was told not too, and because simply put I can't afford the payments due to my gross income changing. I am collecting my retirement from XXXX and have since filed for XXXX but case is still pending. This has been a thorn in my side, not know who or which way to turn. All of this aggravation not knowing if I have VA loan has caused us, meaning my wife and I so many dleepless nights, headaches, and so on. But because we were told by XXXX that our loan was under review for a XXXX. Not sure how much longer I/we can hold on. This has been such a blow to us and we our so down and depressed over not understanding our legal rights and not knowing who to to turn too. We do not want to loose our home. Can't find a attorney, no pro-bono or litigation attorneys found. We are {$5600.00} past due on the mortgage and SN Services are possibly looking at starting foreclosure soon. I/we have been taken advantage of and I feel XXXX has defrauded and scammed us because of my XXXX and XXXX us to believe we had a VA loan XXXX They should have advised us about this prior to closing of Please help us figure this out? XXXX also I think they have also scammed us because they took the XXXX months from XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX to keep us in the dark and convinced us we were under review for the VAST loan, which has sonce ended as of XXXX VA XXXX # XXXX

Company response to consumer: Closed with explanation