Consumer complaint received 2025-12-31 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
First I asked, what would be the best way for me to cash my check to where I would have fun 's available right away because I had $ XXXX needed to go to a vet bill.\nTo get my dog home, she is any emergency with parvo? They told me if I deposited my check into the ATM.I would have anywhere from XXXX or even XXXX available immediately at the end of funds would be placed on hold until they cleared.So I did that no funds were available.Then I called the XXXX XXXX number, and they told me to stick around till the branch opened, so they could fix the problem and release money.The XXXX XXXX dollars or the XXXX XXXX dollars that they said i Could expect, so I waited around to the branch open.I went inside.They told me there was absolutely nothing they could do.Then I requested for my check back because they were not able to release me any funds and I explained the emergency and the urgency of meat having that {$200.00} because I wasn't going to use my Wells Fargo account, I would have went to a cash checking place in order to secure the fact.That I had the money to pay the vet.Then they told me there's nothing they could do at the branch and then I needed to call the XXXX XXXX number so then I called the win XXXX number again and I asked for supervisor where I explained to supervisor my problem and I told him how I was promised the fact that I would have these funds by XXXX different people and XXXX different ways to correct my problem that I had with no results, she then proceeded to tell me that I could not close my couch and get my check back then I would not be able to even get my check back. And there would be no funds available for me or or or released to me even though I was told by XXXX people that worked there that there would be The only reason why I cashed my check at will start was because I was told that I would be fine after I repeatedly asked to make sure that was the that was going to get what was going to happen. Then, the supervisor proceeded to tell me that there was nobody above them that I could speak with or nobody that could help me that I was pretty much screwed and then I could not get my check back and there was nothing anybody could do. And then she decided to tell me that I could go to the branch and speak to them which I was already at the branch tonight or already done so. So I was getting the red around, then I asked, who do I make a complete too? Since you don't have a boss there, there's nobody there.I could speak, there's nobody above you.There 's nobody that can fix my problem.There 's no solutions for me.I don't even ask if I could get a check and write to check out to the vet to get my dog out for the $ XXXXAnd they told me that I'd have to pay for a check that there was no customer checks that I could even receive on pay later, even kind of a thing when my check was XXXXNot dollars in all I needed was XXXX out of it.It was a workman 's check and she told me that she had no boss and there wasn't a supervisor there was nobody that I could make a complaint to, she had no idea that she would not even give me her name. And then she had no idea who I was supposed to report to in order to make a complaint about Wells Fargo how they will not help me and I was lied to and misled, and now they're holding my check and I have no way to get my money and I'm burnt, and now I'm going to owe more money to the vet, because they couldn't release my money or tell. Me the truth or even follow protocol or even give me any information about anything. So now I sit here with a bill that's growing and my dog can't come home and I've been here all night waiting for the branch to open. It could no longer help me and now there's not even a supervisor or a XXXX or anybody that can help me or even give me a possible solution to my problem. Which is, I just needed {$200.00} to pay my bet build that.I go home and wait for the rest of my funds.They didn't care.There was no even idea or thought or options for me, I had to XXXX and find out where to make a complaint about wells fargo myself.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation