Consumer complaint received 2026-03-24 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Summit A*R, Inc.
State: AZ

Complaint narrative:
Dear Sir or Madam, I am submitting this complaint regarding a disputed vehicle damage claim by XXXX XXXXXX/XX/XXXXXXXX, which is currently being pursued for collection despite the absence of documentation establishing that any damage occurred during our rental period. Disputed Amount : {$390.00} The vehicle was returned to XXXX XXXXXX/XX/XXXX XXXX on XX/XX/scrub> 2025. At the time of return, the vehicle was inspected by XXXX personnel and accepted without issue. No damage was reported, and no documentation indicating damage was presented to or signed by us. On XXXX XXXX, 2025, XXXX ( XXXX ) days after the vehicle was returned, we received the first notification alleging damage. This was the initial and only point at which any damage was raised. No explanation was provided as to how damage identified more than XXXX weeks after return could reasonably be attributed to our rental period. Upon request for supporting documentation, XXXX XXXXXX/XX/XXXXXXXX provided only : An invoice, and An unsigned damage report XXXX has not provided any signed inspection report or contemporaneous documentation from the time of return demonstrating that damage existed when the vehicle was surrendered. There is no evidence that : The alleged damage occurred during our possession, or The damage was identified or documented at the time of return Despite formally disputing the claim and requesting clarification, XXXX has continued to assert the balance and has escalated the matter to collections. Pursuing collection on a disputed claim without verifiable, contemporaneous documentation raises serious concerns regarding the accuracy of the claim and the fairness of the collection practices being employed. Furthermore, asserting damage more than XXXX weeks after a vehicle has been returned and accepted without issue undermines the integrity of the claim. Once a vehicle has been returned and cleared, a consumer has no ability to verify when or how subsequent damage may have occurred. We have made good-faith efforts to resolve this matter directly with XXXX XXXX XXXX XXXX, including submitting a complaint through theXX/XX/XXXX . Despite this, XXXX has maintained its position and continues collection efforts without providing sufficient supporting evidence. Requested Resolution : We respectfully request that XXXX XX/XX/XXXXbe required to : XXXX. Provide verifiable, time-stamped documentation demonstrating that the alleged damage occurred during our rental period, including a signed inspection report at return ; or XXXX. If such documentation can not be produced, immediately withdraw the claim and cease all collection activity related to this matter We further request that this matter be reviewed to ensure that consumers are not subjected to collection actions for unsubstantiated claims lacking proper documentation. Thank you for your time and consideration.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation