Consumer complaint received 2025-08-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
I disputed charges on my account that XXXX is charging in extra fees and an order that is not shipping to me but an old address, the company, the wellness group, said they will not change the address or cancel the orders, Two order from my patriot supply have not been received and the company is not responding to calls or emails XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX - XXXX Healthcare/Medical - Transaction Amount {$550.00} Running Balance {$0.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$42.00} Running Balance- {$550.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$4.00} Running Balance- {$590.00} Select transaction XXXX XXXX XXXX  XXXX XXXX XXXX  - XXXX Healthcare/Medical - Transaction Amount {$620.00} Running Balance- {$590.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$7.00} Running Balance- {$1200.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$43.00} Running Balance- {$1200.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$37.00} Running Balance- {$1200.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$41.00} Running Balance- {$1300.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$13.00} Running Balance- {$1300.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$37.00} Running Balance- {$1300.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$2.00} Running Balance- {$1400.00} Select transaction XX/XX/year> XXXX - XXXX General Merchandise - Transaction Amount {$47.00} Running Balance- {$1400.00} Select transaction XX/XX/year> XXXX - XXXX Pets/Pet Care - Transaction Amount {$99.00} Running Balance- {$1400.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$9.00} Running Balance- {$1500.00} Select transaction XX/XX/year> XXXX XXXX XXXX Pets/Pet Care - Transaction Amount {$100.00} Running Balance- {$1500.00} Select transaction XX/XX/year> XXXX  - XXXX Pets/Pet Care - Transaction Amount {$120.00} Running Balance- {$1600.00} Select transaction XX/XX/year> XXXX XXXX - XXXX Groceries - Transaction Amount {$140.00} Running Balance- {$1700.00} Select transaction XXXX  XXXX - XXXX Groceries - Transaction Amount {$22.00} Running Balance- {$1900.00} Select transaction XXXX - XXXX Pets/Pet Care - Transaction Amount {$120.00} Running Balance- {$1900.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$15.00} Running Balance- {$2000.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$37.00} Running Balance- {$2100.00} Select transaction XXXX XXXX XXXX General Merchandise - Transaction Amount {$11.00} Running Balance- {$2100.00} Select transaction XXXX XXXX XXXX XXXX Merchandise - Transaction Amount {$10.00} Running Balance- {$2100.00} Select transaction XXXX - XXXX Pets/Pet Care - Transaction Amount {$100.00} Running Balance- {$2100.00} Select transaction XXXX XXXX XXXX General Merchandise - Transaction Amount {$0.00} Running Balance- {$2200.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$43.00} Running Balance- {$2200.00} Select transaction XXXX - XXXX General Merchandise XXXX XXXX XXXX {$11.00} Running Balance- {$2300.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$11.00} Running Balance- {$2300.00} Select transaction XX/XX/year> XXXX  XXXX XXXX CA - XXXX Other Expenses - Transaction Amount {$100.00} Running Balance- {$2300.00} Select transaction XXXX XXXX XXXX General Merchandise - Transaction Amount {$100.00} Running Balance- {$2400.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$56.00} Running Balance- {$2500.00} Select transaction XX/XX/year> XXXX - XXXX General Merchandise - Transaction Amount {$190.00} Running BalanceXXXX {$2500.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$23.00} Running BalanceXXXX {$2700.00} Select transaction XX/XX/year> XXXX - XXXX General Merchandise - Transaction Amount {$37.00} Running Balance- {$2800.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$10.00} Running Balance- {$2800.00} Select transaction XXXX XXXX  - XXXX Postage and Shipping - Transaction Amount {$24.00} Running Balance- {$2800.00} Select transaction XX/XX/year> XXXX  - XXXX Pets/Pet Care - Transaction Amount {$130.00} Running Balance- {$2800.00} Select transaction XXXX - XXXX General Merchandise - Transaction Amount {$78.00} Running Balance- {$3000.00} Select transaction XX/XX/year> SP XXXX XXXX XXXX - XXXX Other Expenses - Transaction Amount {$130.00} Running Balance- {$3100.00} Select transaction XXXX XXXX XXXX  - XXXX Groceries - Transaction Amount {$21.00} Running Balance- {$3200.00} XXXX XXXX  XXXX - XXXX Groceries - Transaction Amount {$34.00} Running Balance- {$3200.00} Select transaction XX/XX/year> XXXX - XXXX General Merchandise - Transaction Amount {$8.00} Running Balance- {$3200.00} Select transaction XXXX - XXXX General Merchandise Transaction Amount {$5.00} Running Balance- {$3300.00} Select transaction XXXX  XXXX XXXX XXXX XXXX - XXXX Groceries - Transaction Amount {$170.00} Running Balance- {$3200.00}

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief