Consumer complaint received 2025-09-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Subject : Formal Complaint Regarding Chase Bank 's Handling of XXXX XXXX Transfer and Failure to Assist in Recovery Complaint Details : On XX/XX/year>, at approximately XXXX XXXX, I mistakenly transferred {$1200.00} via XXXX to XXXX XXXX ( phone : XXXX ) instead of the intended recipient, XXXX. This error occurred immediately after a successful {$10.00} test transfer to XXXX, confirming the correct recipient 's details. Due to a momentary distraction while managing childcare, I selected the wrong recipient from my XXXX contact list for the larger transfer. The transaction ID for the erroneous transfer is # XXXX. 

Immediate Actions Taken : I realized the error within minutes and attempted to contact XXXX XXXX multiple times via phone and LinkedIn ( profile : XXXX XXXX XXXX ) on XX/XX/XXXX and subsequent days. He has not responded to any communication. 
I contacted Chase Bank three times on XX/XX/year>, between XXXX XXXX  and XXXX XXXX, seeking assistance to recall the funds. Each time, I was informed that XXXX could not reverse the transaction due to XXXX 's " no protection '' policy for mistaken payments. 
I filed a police report with the XXXXXXXX XXXX XXXX ( tracking number : XXXX ) on XX/XX/year>, providing XXXX XXXX 's full details, including his address ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX, CA ). 
Issues with Chase Bank 's Response : XXXX repeatedly refused to initiate a trace or recall process, citing XXXX 's policy that payments are " like cash '' and irreversible once sent. However, I provided clear evidence that the transfer was a mistake ( e.g., the correct recipient was confirmed via the test transfer, and the names " XXXX XXXX '' and " XXXX '' are distinct ). 
Chase did not attempt to contact the recipient 's bank or utilize the detailed information I provided ( phone, address, LinkedIn profile ) to resolve the issue. 
The bank 's failure to act contradicts its obligation to address unauthorized transaction disputes under consumer protection guidelines. 
Supporting Evidence : XXXX transaction records showing the successful test transfer to XXXX and the erroneous transfer to XXXX XXXX. 
Screenshots of my attempts to contact XXXX XXXX via phone and XXXX. 
XXXX call logs and case reference numbers ( if available ). 
XXXX Police Department report tracking number : XXXX. 
XXXX Requested : I urge the CFPB to direct Chase Bank to : Initiate a formal trace or recall process with the recipient 's bank to recover the {$1200.00}. 
Provide a detailed explanation of their dispute resolution process for mistaken XXXX transfers. 
Reimburse the funds if recovery is not possible, as their lack of assistance constitutes unfair treatment under consumer financial protection rules. 
Why This Matters : XXXX transfers are irreversible by design, but banks have a responsibility to assist customers in cases of clear errors. Chase 's refusal to act leaves consumers vulnerable to losses from simple mistakes. 
The CFPB has previously emphasized that financial institutions must address unauthorized transactions fairly, especially when consumers provide evidence of errors

Company response to consumer: Closed with explanation