Consumer complaint received 2025-10-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: CO

Complaint narrative:
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : ( XXXX ) XXXX Email : XXXX Date : XX/XX/XXXX To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Against GoodLeap, LLC Misrepresentation, Servicing Errors, and Failure to Respond Dear Consumer Financial Protection Bureau, I am filing a formal complaint against GoodLeap, LLC, the financing company for my residential solar system, for misrepresentation, servicing errors, and failure to respond to a certified written dispute under the FTC Holder Rule ( 16 C.F.R. 433 ) and CFPB servicing standards. 
On XX/XX/XXXX, I entered into a financing agreement ( Account # XXXX ) through GoodLeap for a solar system sold and installed by XXXX XXXX XXXX. XXXX  representative, XXXX ( phone : XXXX ), assured me my monthly electric bill would never exceed {$34.00}, that there were no hidden costs, and that I would immediately see savings. The contract was sent by email, not reviewed in person, and I relied on those verbal promises when signing. 
The reality has been very different : System Defects : Three to four solar panels have never functioned properly. XXXX failed to repair them before going out of business. 
GoodLeap Involvement : After XXXX  closure, GoodLeap sent a repairman twice, but he could not fix the system. He promised a written report that was never provided and stopped responding. 
Financial Losses : I have paid {$810.00} out-of-pocket for bird netting and replacements not covered by warranty. My electric bills have averaged $ XXXXmonth since XXXXXXXX XXXXmore than double the promised {$34.00}. 
Servicing Concerns : I have paid $ XXXXmonth to GoodLeap since XX/XX/XXXX. GoodLeaps payoff statement ( as of XX/XX/XXXX ) lists a balance of {$29000.00}, which does not match amortization based on a 2.99 % APR and 25-year term, indicating possible servicing errors or undisclosed fees. 
On XX/XX/XXXX, GoodLeap received my certified FTC Holder Rule notice at their XXXX, XXXX  address ( signed PS Form XXXX attached ). They were required to acknowledge and respond within 30 days under CFPB servicing rules. As of this date, GoodLeap has failed to provide any written acknowledgment or response. 
I respectfully request that the CFPB investigate GoodLeaps handling of this account for : XXXX. Misrepresentation and nondisclosure at loan origination. 
XXXX. Failure to provide accurate loan and payment information. 
XXXX. Servicing and response violations under federal lending standards. 
XXXX. Failure to honor defenses and claims under the FTC Holder Rule.

Attachments : FTC Holder Rule Notice Letter to GoodLeap ( delivered XX/XX/XXXX ) PS Form XXXX Delivery Receipt XXXX XXXX XXXXGoodLeap Contract XXXX XXXX Electric Billing History XXXX XXXX XXXX GoodLeap Payoff Statement Thank you for your attention and for ensuring that GoodLeap complies with federal consumer protection and servicing standards. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation