Consumer complaint received 2017-01-13 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account — 
Company: NATIONSTAR MORTGAGE LLC
State: WA

Complaint narrative:
LOAN # XXXX XXXX WA XXXX Good Afternoon, my name is XXXX, I am XXXX Veteran. On XX/XX/XXXX, I submitted by Mortgage Payment to Nationstar Mortgage-XXXX TX XXXX. A few weeks later, I received an email from the Bank informing me that Nationstar had returned by monthly payment. I resubmitted the payment and within a few days, it was returned-without any letter or explanation. I am presently in XXXX, undergoing a long term XXXX, and despite various request to find out why my payment was returned, I have been unsuccessful. Nationstar Mortgage has repeatedly tried to start Foreclosure Proceedings by claiming that I have missed various payments. However, the XXXX was quickly able to send a Statement to Nationstar-clearly listing all payments made. I have add extremely difficult problems with Nationstar. In XX/XX/XXXX, I was forced by the XXXX to accept the Sellers price of {$300000.00} for a house that was only worth {$140000.00}. The monthly payments were {$2400.00}, and since my only source of income was my VA XXXX, I had difficulty making the payments. I borrowed money, and paid a Lawyer {$2000.00} and obtained a Loan Modification. Since I am XXXX and unemployable, by rate was significantly reduced, and I started making payments to another lender. However, they wasted no time in increasing the rate, and makin/g sending threatening letters of Foreclosure. I sought assistance, and my Interest RAtes and Paymetns were made permanent. A few years later without informing me, My Loan was sold to Nationstar Mortgage for {$320000.00}. This was illegal, however, since I am poor, XXXX and very sick, I could not afford a lawyer. Nationstar started an aggressive campaign with threaths of Foreclosure and repeated demands to increase the monthly payments. There threaths did not work, but they kept harrassing me, making claims that payments were missed. I suffered a XXXX, that lead to a XXXX. I became very sick. In XX/XX/XXXX, with only XXXX- ( told by VA doctors ), I received money for a Flight to XXXX XXXX and began a XXXX. I have been hospitalized since XX/XX/XXXX, and I am undergoing the last phase of the treatment. However, after getting news of the refusal of the Mortgage payment, I suffered a serious setback, and underwent XXXX. Since I am XXXX, my XXXX, and the acid is eaten away at what is left. Despite the fact that Nationstar Mortgage knows that XXXX-XXXX, and XXXX XXXX has the power of Attorney, they will not speak to them. They are denying the monthly payment without any explanation. I have never missed any payments, I have not signed or agreed to any Refinance Agreements, or any rate increase. My payments/RAte is permanent. I am here in XXXX, in the hospital XXXX-XXXX.I do not have any documents, or anything with me. I am very, very sick, and will not be released- ( Providing that I am able to eat-and the XXXX is kept under control ), until possibly XX/XX/XXXX. Please, please help me. Rather than laying in bed at home-XXXX, I sought help. The VA Hospital has not helped. Several of my friends- VA XXXX Veterans has either committed suicide, of died because of the lack of treatment at the VA. My only source of income is my VA XXXX Compensation and my SSI allowance. I owe the Hospital for the treatments since XX/XX/XXXX, well over XXXX. Nationstar has absolutely no right to refuse the monthly payment. They have been extremely dishonest, and aggressive. Please help me.! Thanks and XXXX Bless! XXXX

Company response to consumer: Closed with explanation