Consumer complaint received 2025-11-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: SOFI TECHNOLOGIES, INC.
State: SC

Complaint narrative:
Continuation of Previous Complaint ( Case No. XXXX ) This message is a continuation of my previous complaint regarding my unresolved issue with SoFi Bank XXXX 

Although SoFi has responded, they have failed to disclose the necessary information, and the whereabouts of the refunded amount remain unknown. Their response was inadequate and lacked sincerity.

I strongly request that SoFi take swift and appropriate action to resolve this matter. 

Summary of Previous Complaint ( XXXX ) I have not received a refund of approximately {$3000.00} that was deposited into my SoFi Bank checking account before the account was closed. Despite contacting SoFi customer service numerous times over the past six months, they have failed to provide any resolution or valid explanation. 

( Details previously submitted see Case No. XXXX for the full record. ) SoFis Response ( XX/XX/year> ) Please refer to the attached response from SoFi. 

New Complaint and Additional Information I am completely unsatisfied with SoFis response. 

Their explanation merely repeats what I originally reported to the CFPB and adds no new information. The situation has not progressed at all. 

The key issue remains : SoFi claims to have refunded approximately {$3000.00} to the originator, XXXX XXXX XXXX, but this refund never occurred. 

I work with XXXX XXXX daily in the same office, and he has confirmed that no such refund was ever deposited into his XXXX Bank account. 

To verify this, on XX/XX/year>, XXXX XXXX and I visited the XXXX Bank branch at XXXX XXXX XXXX, XXXX, SC XXXX, and spoke directly with both the branch manager and SoFi by phone. Both confirmed that there is no record of any refund transaction from SoFi to XXXX XXXX account. 

Moreover, SoFi has failed to provide any valid evidence of the alleged refund.

Therefore, SoFis claim is unsupported by verifiable evidence. 

I respectfully request that the CFPB reinvestigate this matter and require SoFi to provide the following : 1. A copy of the transaction record or confirmation showing the refund was successfully processed.

2. The exact date, time, and receiving account information for the alleged refund.

3. Written clarification on how SoFi determined that the refund was completed. 

I am not requesting that SoFi refund the money directly to me, but rather that they properly refund the amount to the originator, XXXX XXXX XXXX, as originally required. 

It has now been approximately XXXX months since this issue began. During this time, I have been unable to access the funds, have not received any interest, and have suffered financial hardship, including the need to transfer additional funds from XXXX to cover the shortfall. 

I respectfully request that the CFPB review this case again and require SoFi to either ( 1 ) provide verifiable proof of the refund, or ( 2 ) immediately process the refund to the correct account. 

Thank you for your continued attention to this matter.

Company response to consumer: Closed with explanation