Consumer complaint received 2025-02-10 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble closing card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Heres your updated complaint with the addition of compensation for your time, stress, and inconvenience, which you requested in your prior complaint to the CFPB : -- - From. XXXX XXXX XXXX. 
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Dear CFPB, I am filing a formal complaint against Bank of America for unfair and deceptive compensation practices related to its mishandling of my XXXX account. The bank wrongfully froze my account, preventing me from accessing my state-issued unemployment benefits, which directly led to severe financial harm, including loan default and loss of personal belongings. 

Details of My Complaint : My XXXX account was frozen without notice or justification, preventing me from accessing essential funds. 

As a direct result, I defaulted on a loan that I could have paid if my funds had been available. 

Bank of America compensated me for the loan defaultacknowledging their responsibilitybut refuses to compensate me for my lost belongings, which I lost because I defaulted on that loan. 

Their compensation process is designed to limit rightful reimbursement by placing an arbitrary restriction : they will only consider additional compensation if the requested amount exceeds both prior payments. 

Because my lost belongings do not exceed the total of the previous payments, I am now blocked from seeking fair compensation, even though the loss was directly caused by their actions. 


Why This Is Unfair & Potentially Unlawful : Admission of Responsibility Without Full Restitution Bank of America acknowledged their wrongdoing by compensating me for the loan default, but they are avoiding accountability for the personal belongings I lost as a result. 

Unfair Restrictions on Claims By requiring that additional claims exceed the total of prior payments, they have created an artificial barrier that prevents me from recovering my full losses. 

Financial Harm Caused by Their Actions If my XXXX account had not been frozen, I would have been able to pay my loan, avoid default, and retain my personal property.

Systemic Deceptive Practices Bank of Americas compensation structure appears designed to underpay affected individuals while technically appearing to offer relief.

Resolution Sought : I am seeking the rest of the compensation that I am rightfully owed, including the compensation I requested in my prior complaint with the CFPB. This includes compensation for the financial losses, personal belongings, as well as the time, stress, and inconvenience caused by Bank of America 's actions. The emotional and mental strain caused by having my account frozen, dealing with the loan default, and losing my belongings has been significant. I strongly believe that Bank of America needs to pay me the full amount as soon as possible, as their actions have caused ongoing hardship. Given that they have already admitted wrongdoing by compensating me for the loan default, it is in their best interest to resolve this matter fairly and promptly rather than continue to avoid full accountability.

I request that the CFPB investigate Bank of Americas handling of XXXX accounts and its unfair compensation process to ensure that : 1. Impacted customers receive full compensation for their total losses, including those stemming from financial hardship caused by wrongful account freezes.

2. The bank provides transparency in how compensation decisions are made and stops using deceptive restrictions to deny rightful claims.

3. Unfair restrictions on additional claims are removed, allowing people to recover the full amount they are owed without artificial barriers.

4. Bank of America is held accountable for wrongful claim denials and required to reassess cases where customers were unfairly denied compensation for all financial and material losses, including the emotional and practical impact of their actions. 



I believe Bank of America 's actions violate consumer protection laws, and I urge the CFPB to take appropriate action. Please let me know how I can provide further documentation to support my complaint. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation