Consumer complaint received 2020-09-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Shellpoint Partners, LLC
State: GA

Complaint narrative:
I am submitting errors and questions regarding my mortgage for which I have been paying on for 20 years, with 10 years remaining. I feel threatened that the servicing agents are doing their best to take my home from me. I need any assistance you can give to me. I thank you in advance for anything you can do to aid me in the protection of my home. 

I have been sending files to Shellpoint to give them the opportunity to correct changes to my statements that make no sense to me. They fail to provide me with sufficient proof of no wrong doing. I am enclosing all that I have worked on to date. I have enclosed all cover letters. I was not sure if I should send copies of all statements and records mentioned In the cover letters since there are so many. So including only those that are mentioned. However I am able to send more if you need them. 

On XX/XX/XXXX XXXX XXXX sent an email that Greentree rejected my mortgage payment That I resubmitted to Shellpoint, not Greentree, because, I had discovered a credit to my bank account for {$680.00} with no explanation for the reason why, so to be sure I was credited a payment I resent another payment even tho the check had cleared my bank. Greentree Did in fact cash the payment I had bill payed for the XXXX payment, in XXXX. The resubmitted payment was not sent to Greentree, I sent it to Shellpoint. I then emailed Shellpoint that it was rejected and they somehow intercepted the rejection or XXXX XXXX realized it was not Greentree after all, and was then accepted and then processed. Enclosed : please find XXXX Transactions and email to Shellpoint dated XXXX XXXX. Along with an email FROM Shellpoint acknowledging the email from me. 3 pages all dated XX/XX/XXXX, XXXX also enclosed, bill pay to Greentree XXXX showing on XX/XX/XXXX proof of XXXX payment made and accepted, then a return on the XXXX of XXXX almost a month after they recd and processed my XXXX payment. Then bill pay to Shellpoint with first payment made on XX/XX/XXXX, the payment mentioned above made to Shellpoint NOT to Greentree. 

Enclosed is payment history from Shellpoint. Showing payments recd about 10 days after they cleared my bank account. Which will show on my bill pays mentioned above. The lateness of posting these payments to my account have lowered the principal credit considerably, see the XXXX and XXXX payments to see the discrepancies, with no principal credit at all on the XXXX payment that was cashed and then later credited back almost a month later. 

*****On XX/XX/XXXX, I received a reply letter from Shellpoint regarding correspondence that has been going on since the refusal of my mortgage payment. They have been corresponding by responding to my questions, yet giving false information back, I have done all I can to make them aware I am aware of the discrepancies on my loan. Now they reply in such a way to imply they have not control over my loan until they took over in XXXX. In my understanding any company that takes over a loan must adhere to the terms of the original agreement, making them now responsible to make my loan status correct to date. ENCLOSED IS THAT LETTER DATED XX/XX/XXXX. 

Now my question is, IS Shellpoint simply once again just a name change and not a transfer to another servicing agent? As before, Conseco to Greentree to Ditech, now to Shellpoint. IF so and they are a name change, the XXXX payment has discrepancies that caused a principal credit not to be applied and shows me late paying. I have enclosed an address for all of them over the years. Enclosed See Addresses.. Also notice an Attorney in XXXX Michigan that has the same address as correspondence I am receiving through Shellpoint with no name on the form, that is a foreclosure Attorney. I remember an attorney from XXXX Michigan when I had Conseco as my servicing agent, if this is the same attorney, then yes Shellpoint is connected with Conseco. I feelings is they were trying to refuse payment claiming I was behind so they could repossess my home. I am under the impression they refused payment trying to foreclose on me. But my records and correspondence showed them I had proof of my payments and foiled that attempt to foreclose. Once again leading me to believe this is a name change only in mortgage servicing agents, and they are trying to hide that fact. 

XXXX found searching thru XXXX search : see Enclosed Received on XX/XX/XXXX from (? name not given ) XXXX XXXX XXXX XXXX Mi XXXX. Looking online research this is where I found the foreclosure attorney. Attached forms are for Shellpoint welcoming letter and forms, dated XX/XX/XXXX, that I was not made aware of prior to this notice being receive on XX/XX/XXXX. Which is confusing as to no notice coming to me prior ,XXXX to the XXXX payment being due. Was this a deliberate attempt to make me late with my payment? Yet it states first payment due XXXX XXXX : SEE ENCLOSED COPIES Marked recd XX/XX/XXXX. 

The last file I am sending is the Last mailing I sent to Shellpoint and I am enclosing ALL documents I sent in to them.. This is the file they replied to that I marked recd XX/XX/XXXX, just above that I placed stars ***** in front of. 


Just my further concern as to what is happening to my account : Simple interest loans should be illegal, it is not explained in the original loan. A simple interest loan would NEVER be paid in full, creating a balloon payment at the end. If you pay on time your late, and receive no credit towards the principal balance, because if payment is made 34 days apart your always paying interest only. You would need a full list of my payments to see how this has been done to my account. ( I do have a copy from Greentree and one from  Shellpoint of their records of my payments, but I was not sure if I should upload this as well, so did not, but can send if needed ) Fortunately I discovered this early on in my loan and adjusted my payments to 20 days before my actual due date. However they still applied payments way after I paid, so they could adjust the principal to less than actually paid. 

Balloon payment, nothing on my loan mentions the possibility of a balloon payment. I have discovered a clause on Shellpoints contracts that do mention a balloon payment. You will find as you go over my records I am sending that servicing agents have fraudulently made charges to my account and deferred amounts to the end of my loan which would in fact cause a balloon payment, which would be due upon the end of the loans contracted due date. No way a senior would be able to pay or obtain a loan to pay at the age we are at the time of the final payment. While they can not change my original contract, there is NO mention of a balloon payment and if they successfully add payments at the end, I will be forced to pay or lose my home. So if they can not foreclose as it appears they have been trying to do, they will then force a balloon payment on me, causing me to lose the home one way or another. 



As I mentioned at the beginning of this correspondence I do have more that I can share. But with what I have already sent this time was afraid to overload you with more. 

I do not know if I have covered this well enough to show my problem but I did what I felt was needed to show the discrepancies that have occurred and the failure to recd adequate support in dealing with this matter. 

I await further instructions on what I need to do to go forward with this matter. 

Thank-you in Advance and I appreciate anything you can do to help me keep my home. 

There is another payment to go out on XX/XX/XXXX, which at this point I do not have records to upload. And all future payments will be sent every 3 weeks from this point on.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation