Consumer complaint received 2025-03-29 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I am filing a complaint against Chase Bank ( ( JPMorgan Chase Bank , N.A . ) and ( J.P. Morgan XXXX XXXX ) ) due to inadequate customer service and unfair and deceptive business practices, which violate the Consumer Financial Protection Act ( XXXX ), Consumer Credit Protection Act XXXX XXXX ), the Equal Credit Opportunity Act ( XXXX  ), the Fair and Accurate Credit Transactions Act ( XXXX  ), the Fair Credit Reporting Act ( FCRA ), the Electronic Signature in Global and National Commerce AcXXXX ( XXXX ), The Electronic Funds Transfer Act ( XXXX ), The Truth-In-Lending Act ( XXXX ), Regulation XXXX, Regulation XXXX and Regulation XXXX Specifically, on XX/XX/XXXX I emailed the branch manager for Chase branch located at XXXX XXXX XXXX, XXXX XXXX TX XXXX XXXX XXXX XXXX Vice President and Sr. Branch Manager regarding a private securities transfer, ( remittance transfer ), transaction that I wanted to conduct in accordance with XXXX and Regulation XXXX and after XXXX weeks of emailing XXXX XXXX, Officer, the employee XXXX assigned to handle the matter, on XX/XX/XXXX I went into the branch with XXXX remittance coupons totaling {$41000.00}, form XXXX XXXXXXXX, patent XXXX XXXX XXXX and the patent application XXXX XXXX XXXX ( the patent and the patent application are proof that until XX/XX/XXXX Chase Bank exclusively owned the patent rights to this particular system/process of remittance transfers and all of Chase Bank employees should be familiar with this system or at the very least the Branch Manager and Wealth Management Advisor should be familiar with this system ) and Chase Bank violated XXXX XXXX XXXX and Regulation XXXX by failing to act as a remittance intermediary and deposit the securities into a TreasuryDirect Account ( United States Account ) bearing my name and for my benefit, failing to help me establish a checkings or savings account with Chase Bank to link the United States Account, failing to help me medallion stamp form XXXX XXXXXXXX to complete the application process with XXXX for the United States Account. XXXX XXXX, XXXX XXXX, and XXXX XXXX, Vice President - Investments Private Client Advisor for Wealth Management, all pretended to be unaware of what I was talking about. XXXX, at the instruction of XXXX and XXXX, scanned all XXXX of the securities and stated that he needed to send the matter to their XXXX Department. He instructed me to open a brokerage account with XXXX XXXX and stated that he would follow-up with me on Monday regarding the XXXX securities that he scanned since he claimed to be unaware of the procedures to process the deposit. When I attempted to open a brokerage account twice with XXXX XXXX I could not open the account based on the information that I provided. Chase bank failed to provide to me the reasoning for their decision to not allow me to open the brokerage account twice in violation of FCRA and Regulation XXXX and based on the information that I provided ( I only got to input my personal information ) I have XXXX brokerage accounts at XXXX other establishments. During the application process for the brokerage accounts Chase Bank also engaged in violations of XXXX and Regulation XXXX by compelling me to consent to a credit search. It would have been impossible for me to continue with the other parts of the application without having to be compelled to consent to the credit search. It is my belief that Chase Bank further engaged in violations of XXXX and Regulation XXXX by taking retaliatory actions against me because I was attempting to in good faith exercise my rights to transfer my securities. I am fully aware of the fact that Chase Bank not only processes these transactions on a daily basis but when customers bring in remittance coupons the bank as apart of its policies and procedures treats the remittance coupons as normal deposits, since the coupons are checks and similar to a cash advance the coupons are to be treated a deposit and both XXXX and Regulation XXXX explicitly states that remittance transfer occur on the same day. It is my wholehearted belief that when XXXX scanned all XXXX of my remittance coupons whose total value is approximately {$41000.00} that Chase Bank planned to take my securities and trade and/or sell on the primary and secondary markets to earn enormous profits without allowing me to benefit from the proceeds of such trading and/or selling in their fraudulent scheme of misappropriation and unauthorized trading in violation of the Securities Exchange Act of XXXX and XXXX rule XXXX as banks are notorious for consumer fraud. It is unfair, abusive, deceptive, and unconscionable of Chase Bank to deny me the right to participate in Electronic Signatures in Global and National Commerce Act/Electronic Fund Transfer Act 15 U.S.C. XXXX as amended by the XXXX XXXX XXXX XXXX and Consumer Protection Act, the Antideficiency Act XXXX XXXX. XXXX, the XXXX of XX/XX/XXXX XXXX XXXX. XXXX, the XXXX of XX/XX/XXXX XXXX XXXX. XXXX, the XXXX of XX/XX/XXXX XXXX XXXX. XXXX and transfer my remittance coupons when Chase Bank itself was the holder to the patent right to this very process until the patent expired near the end of XXXX. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( XXXX ) and Regulation XXXX These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these willful violations.

Company response to consumer: Closed with explanation