Consumer complaint received 2024-06-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc

Complaint narrative:
XXXX. On XX/XX/XXXX, I placed three orders from the seller " XXXX '' on XXXX, comprising XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX all in black.

2. Upon delivery, I discovered that all three jackets did not meet the quality and workmanship expected of authentic products. Consequently, I initiated a return request on XXXX on XX/XX/XXXX for all three jackets, citing the reason as " Items not as described. '' XXXX XXXX approved my return request, and the seller provided me with a return label. However, since I was in XXXX at the time, I was unable to use the provided label for direct return. I communicated this to both the seller and XXXX XXXX Customer Service team, detailing in the attached chat transcripts that I would be returning the items from XXXX via XXXX XXXX, which might not offer visible tracking updates until the package arrives in the US. 
XXXX. Despite keeping both the seller and the Customer Service team informed, my return requests were closed on XX/XX/XXXX because I did not use the provided return label. I had consistently explained this situation to both the seller and XXXX XXXX Customer Service team. Now, the tracking status has been updated to show that the items have arrived in the US and have been accepted at the USPS Regional Facility, exactly as I had previously outlined. 
XXXX. However, the seller intentionally refused delivery, as evident in the tracking history. Despite my efforts to keep the seller updated on the tracking status through XXXX messages, he did not respond. 
XXXX. These were returned because all three jackets are not authentic and were not as described. Now, with the seller intentionally refusing delivery, I am faced with a significant loss. 
XXXX. I initiated three transaction disputes with PayPal on XX/XX/XXXX and submitted all relevant supporting documents, organized according to the timeline of events. Despite this, the company failed to conduct a thorough review as required, and the resolution process seemed rushed. They concluded my disputes on the grounds of " invalid tracking information. '' However, the shipping documents and tracking information I provided clearly demonstrate that the package contained the three jackets intended for return, which were the exact items I purchased from the seller. These documents include the seller 's name and address and confirm that the shipment originated in XXXX. The package was set for onward US domestic shipping by USPS from New York, in line with the details I had communicated to the seller and the XXXX Customer Service team. Moreover, this tracking number detailed the overall shipping status, supporting my assertion that " the package would initially be dispatched from XXXX and, upon its arrival in the US, the USPS tracking number would be updated to reflect its status for US domestic shipping, showing that the parcel was deliberately refused by the seller. '' Consequently, I have now lost both my money and the goods.

Company response to consumer: Closed with explanation