Consumer complaint received 2025-10-15 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: CHARLES SCHWAB CORPORATION, THE
State: PA

Complaint narrative:
My Charles Schwab account was locked due to a fraud warning even though I am the legitimate account holder. I have repeatedly verified my identity and provided all requested documentation. Despite this, XXXX has kept my account locked for over a week with no clear timeline or written explanation. 

Each time I contact XXXX customer service, Im told the case is under review by the fraud department and to wait an additional XXXX business days. I have asked multiple times for a case number, direct contact, or confirmation that my documents were received, but I have not been given any of that information. 

At this point, I am unable to access my funds or account information, and XXXX has not provided transparent communication or a definite resolution date. I have proof of all transactions and proof of me personally knowing and engaging with every person whom has sent me any type of funds. Which I will include in my attachments.. 

What Im requesting : A prompt review and resolution of my account lock. 
Written confirmation of the cause of the fraud warning. 
My case or ticket number, and confirmation that my documents were received and verified. 
Assurance that XXXX will improve communication and provide status updates during fraud reviews. 
Theres are also endless similar situations happening on a daily basis Here are some people going through a similar situation. 

Hello, So I recently opened a checking account with XXXX due to becoming a XXXX mental health contractor who also recently opened a business account. I get paid once a month and when I receive my check, I deposit it into my business account and then split it to be put in my personal checkings. However, XXXX declined to be linked to the business account. 

No biggie, I printed a check to be manually deposited at a XXXX bank. The money deposited but then the account froze/became locked. I didn't find out it was locked until XXXX days after. So I've called everyday for almost XXXX weeks just to be told the representative has emailed the fraud team but they can't tell me when the restrictions will be lifted. I heard such great things about this bank but feel so disrespected and low for how they've treated my time and money. 

I don't know if it's worth filing a complaint but that's messed up that they keep getting away with stuff like that. 
XXXX XXXX XXXX XXXX XXXXXXXX XXXX in fraud department XXXX I set up an XXXX a XXXX while ago and accidentally created the wrong kind, a XXXX instead of traditional. Then I created the right kind, but clicked refresh and ended up with a total of XXXX accounts. I had to call XXXX and close XXXX of these. Then I was fooling around the interface and got locked out. Called XXXX  and they said I have a fraud lock on the account. I explained what happened and they put a ticket into the fraud department and said it will be resolved in a few days. 

Well, its a MONTH later, Ive called XXXX XXXX times and gone to the brick and mortar branch and each time its a message sent to the fraud department and radio silence. They wont close down my account so I can at least get the money back, they wont let me roll over the XXXX  so I can take my business elsewhere, I have not even done anything with the {$5000.00} investment wise so its just sitting there. Its nice and gone from the checking account I used to the feed the XXXX, so they were very happy to take it before locking me out. 

This is ridiculous. Its a silly, easily explainable reason why the fraud alert got tripped. It should have been cleared in a few days. Has anyone else been through anything like this? What can I do? 

XXXX XXXX XXXX a new investor. What a lovely welcome. 

XXXX XXXX XXXX XXXX XXXX Its a secretive group that locked my brokerage and checking accounts due to a suspicious transaction I have verified my identity The call center reps initially told me the issue would be resolved within XXXX hours then XXXX hours now they said they dont know. 
XXXX XXXX XXXX XXXX my funds indefinitely XXXX XXXX XXXX XXXX XXXX They took XXXX days locked my entire checking account and brokerage account fraud dept can take up to XXXX days all behind their fraud security triggered I have every XXXX to my name locked XXXXCharlesSchwab Worst banking experience ever Link XXXX XXXX XXXX XXXXXXXX I opened up investing and checking account and my account is locked for up to XXXX days due to their verification they told me theres no approximate XXXX it takes XXXX  days XXXX XXXX Opened up investing and checking account locked for XXXX XXXX : XXXX : XXXX Company : Charles Schwab & Co. , Inc . 
Type of issue : Account locked or frozen/ Fraud review delay

Company response to consumer: Closed with explanation