Consumer complaint received 2026-06-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: AMERICAN HONDA FINANCE CORP
State: SC

Complaint narrative:
I am submitting this formal complaint regarding the purchase and financing of a XXXX XXXXXXXX XXXX purchased from XXXX XXXX XXXX on XX/XX/2023. I am requesting an immediate investigation into the sales and financing process due to serious concerns regarding the transaction, financing terms, and the circumstances under which the contract was executed. The vehicle was purchased by XXXX XXXX XXXX, with her brother, XXXX XXXX XXXX, serving as a co-signer on the financing agreement. When XXXX XXXX tried trading the vehicle in, she later found out that the vehicle was not even showing on any of her credit reports. XXXX XXXX provided a substantial down payment of {$10000.00} at the time of purchase. Despite this significant down payment and the co-signer reportedly having a credit score above XXXX, the financing agreement carried an interest rate of approximately 18 %. The amount financed was approximately {$22000.00} ; however, the financing agreement reportedly resulted in a total finance charge of approximately {$66000.00} and monthly payments of approximately {$780.00}. These figures appear disproportionate and raise concerns regarding the accuracy, fairness, and disclosure of the financing terms. Additionally, I am concerned about the circumstances surrounding the execution of the financing documents. It is my understanding that a salesperson traveled from North Carolina to XXXX XXXX ' place of employment in South Carolina to obtain signatures on the contract. This unusual process raises questions regarding whether all required disclosures were properly explained and whether the co-signer was afforded a meaningful opportunity to review and understand the obligations being assumed. Further, the facts surrounding this transaction raise concerns regarding a potential straw purchase. I request that XXXX XXXX XXXX review all documentation, communications, and representations made during the sales and financing process to determine whether the transaction complied with dealership policies, lender requirements, and all applicable federal and state laws. I am requesting the following : XXXX. A complete copy of all purchase, financing, warranty, and ancillary product documents related to this transaction. XXXX. A detailed accounting showing how the total finance charge and monthly payment were calculated. XXXX. Documentation supporting the approval of the 18 % interest rate despite the co-signer 's strong credit profile. XXXX. Copies of all Truth in Lending disclosures provided at the time of sale. 5. Documentation identifying all aftermarket products, service contracts, GAP coverage, insurance products, or dealer add-ons included in the transaction. XXXX. An investigation into the circumstances under which the co-signer executed the contract. XXXX. An investigation into whether any misrepresentations, omissions, or deceptive sales practices occurred during the transaction. XXXX. A written explanation of the dealership 's findings and any corrective action proposed. Given the significant financial impact of this transaction, I believe a thorough review is warranted. If the matter can not be resolved satisfactorily, I am prepared to pursue all available remedies, including filing complaints with the Consumer Financial Protection Bureau, the North Carolina Attorney General 's Consumer Protection Division, the South Carolina Department of Consumer Affairs, the Federal Trade Commission, and any applicable motor vehicle dealer licensing authorities. I respectfully request a written response within thirty ( 15 ) days of receipt of this letter. As, I have tried calling XXXX XXXX on XXXX XXXX with no response to my voicemail that was left on the Sales Manager voicemail and not answering calls when Im transferred. Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation