Consumer complaint received 2025-09-03 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: National Credit Systems,Inc.
State: CO

Complaint narrative:
XXXX XXXX XXXX XXXX, I moved to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX a Controlled Access Gated Community. While no place is 100% safe and free of crime, putting in place certain safety measures can certainly deter and lessen criminal activities.\nUpon moving in I noticed that when the gate closest to my unit was opened, several cars were able to gain entry at one time. In addition, the bars around several of the gates were bent and I noticed several people squeezing through them. When I addressed my concerns with management they minimize them. On XXXX my car was stolen from the premises. It was found and deemed totaled. I contacted management and the XXXX police department. It was recovered and deemed totaled. I asked management if I could break my lease due to safety concerns. They gave me a hard time so my mother contacted corporateXXXX XXXX my mom spoke with XXXX XXXX XXXX XXXX (The management company) Regional Director of Operations for XXXX XXXX. She emailed him recapping  the agreement. He granted me permission to break my lease without any penalties providing that I give a thirty day notice. He advised us that he would keep the leasing office informed and ccd them on emails. It was communicated that I would be moving between XXXX XXXX XXXX. I was informed by the office to pay XXXX  for XXXX. It was paid on XXXX. I turned in my keys and moved on XXXX. I gave them my new address. After that I never received any correspondence from them.\nAbout XXXX weeks ago I found a collection for $XXXX  from them on my credit report. The date of first delinquency was XXXX XXXX. I moved out on XXXX XXXX It was reported on XXXX a little over a month after I moved. If I moved on XXXX how could the date of delinquency be on Sunday a day in which the office is closed? Once again, management had my email address as they were ccd on all emails, my mailing address and cell phone number. At that time, there was a lot of employee turnover at the complex. The manager XXXX XXXX whom was ccd quit at some point during this occurrence. I kept all of the emails and text just in case something unfortunate like this would happen.\nPARTIES INVOLVED:XXXX XXXX XXXX XXXX XXXX XXXX XXXX  | Regional Director of Operations for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  | Community Manager, XXXX XXXX at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXNOTE: XXXX XXXX  got involved because the actual manager for XXXX XXXX XXXX XXXX XXXX XXXX XXXX quit at some point during this occurrence. She was managing her property and trying to fill in at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  who quit in the middle of all of this.XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXSEQUENCE OF EMAILS AND TEXT XXXX XXXX XXXX XXXX XXXX XXXX XXXX emailed XXXX XXXX XXXX XXXX XXXX  Thanked them for their time. Expressed his safety concerns. Requested to break the leaseXXXX XXXX XXXX XXXX  emailed Darien \nRe: Advise him that they will reach out to him the following week.\n-Parties ccd XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX emailed XXXX XXXXRe: Apologize for the recent events. Advised me that I would have to give them a 60 day notice and pay two months of rent which is $XXXX  to break his lease\n-Parties ccd XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXX: Infuriated for their decision to make me pay so much to break my lease.XXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXX  Advised her that I will make a decision and get back with her. She advised her also that we would contact corporate or the regional manager.\n-Parties ccd XXXX XXXX XXXX XXXX XXXX XXXX XXXX  emailed Darien\nRe: Introducing himself and asking, how can he assist?\n-Parties ccd XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXRe: Explained to him the situation. He advised her that he would break the lease with a 30 day notice and no penaltyXXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXX: Thanked him for taking her call and recapped the telephonic conversation of him giving permission for me to break my lease with a 30 day written notice and no penalty.\n-No XXXX XXXX XXXX XXXX XXXX XXXX \nRe: Advising me that I could break my lease with no penalty providing that I give a 30 day written notice. He advised me that he would ccd the property manager.\n-Party ccd XXXX XXXX  - The property manager that had just quit and perhaps he did not know it yet.XXXX XXXX XXXX on behalf of XXXX  emailed XXXX XXXX: Thanked him for responding so promptlyXXXXXXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXX: Thanked him for his assistance and advised him that the email will serve as a formal written 30 day notice for my lease break at the closing of day on XXXX XXXX XXXX on behalf of XXXX XXXX XXXX XXXXRe: Advised him that my apartment would not be available until XXXX XXXX She advised him that when I went to the office, I was advised that XXXX XXXX XXXX XXXX) no longer worked for the company. He asked her to let him know the new date and he will take care of it.XXXX XXXX XXXX  on behalf of XXXX  emailed XXXX XXXXRe: Formal written notice recapping the text about the move out being changed from XXXX XXXX XXXX  or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXRe: Advise him that he never responded to my last email. He responded that he didnt know that he had to responded. She responded thanking him.'

Company response to consumer: Closed with explanation