Consumer complaint received 2015-06-02 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
n XX/XX/XXXX I started having trouble paying my mortgage and soon after I reached out to XXXX for a loan modification. 
At that time the property value was approximately XXXX. 
Delay after delay and finally I get approved for my modification and after XXXX takes and deposits my XXXX payment ( document attached ) they transferred my loan to another serivicer, this is the game these banks and servicers play so they look like they are helping by granting the loan modification but then they transfer you to another serivicer who then makes you start the process over, the grueling process, and the next servicer denies you the loan mod. which they tried to do in my case. 
So after paying the new payment of XXXX a month I was transferred to BofA who then made me go through the whole process again and then increased my payment XXXX to what would have been almost XXXX a month after all the adjustments after a few years into the loan. 
After some complaining and alot of back and forth BofA switched my payment back to its original loan mod payment I was approved for by XXXX XXXX a month however they saide instead of it being fixed like the XXXX loan they will be changing it in five years and then again in another year increasing my payments by approximately XXXX-XXXX a month when it finally adjusts. 
This is not acceptable. I want the original loan modification that was originally agreed to by me and XXXX of fixed XXXX a month and I want the principal reduction that XXXX at XXXX said I was going to get, I would be getting a principal reduction as they payments were being made and the reduction would have been to its fair market at that time. 
So I am demanding that my original loan mod be put back with the principal reduction I received at the tiime XXXX approved the loan. XXXX at XXXX said in conversation to me that yes, principal reduction is part of this loan mod. as it stands now my loan balance is XXXX which is above water on the property, why are you keeping my loan underwater on a loan mod I was promised principal reduction and I want it back down to XXXX what was promised me in my original loan mod with XXXX just like you changed the payment from almost XXXX back to XXXX I want the principal reduction I was promised too. That was part of my original loan mod and I want it back. I got my payment back, but that is n't enough, I want my principal reduction back now. I had my loan mod with principal reduction and a good payment, that was all taken away when XXXX transferred me to BofA and BofA blatantly took it away, I partially got my payment back by complaining to the CEO of BofA XXXX XXXX and the CFPB etc, but they did n't restore all my payment, now I am demanding my fixed payment not increases XXXX a month for the life of the loan, and my principal reduction to the fair market value when I applied for my loan mod back XX/XX/XXXX-XX/XX/XXXX

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation