Consumer complaint received 2024-12-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FinCo Services Inc DBA Current
State: TX

Complaint narrative:
Firstly I would like to say that this is my second complaint against Current Bank complaint # XXXX I am filing a new complaint against Current Bank regarding their mishandling of my dispute for a {$340.00} charge from XXXX My bank failed to adequately investigate the claim, relied on false information from the merchant, and ignored my request for documentation supporting their decision. 

XXXX. Dispute Background On XX/XX/year>, I filed a dispute with Current Bank for a charge from XXXX regarding their XXXX XXXX. The XXXX  was advertised as beginner-friendly, but the merchant later admitted that an additional {$990.00} mentorship course was necessary to understand the material. This directly contradicts the products advertised claims and constitutes misrepresentation. 

Despite providing evidence of the misrepresentation, my dispute was denied on XX/XX/year>, with the bank citing the merchants claims that the product was delivered as described and that I had completed the course. 

XXXX. Evidence Disproving the Merchants Claims The merchants assertion that I completed the XXXX  is false. I have attached evidence showing that I had only completed 41 % of the course, as reflected in weekly progress emails from the merchant dated XXXX. This directly disproves the merchants claims and invalidates the grounds for my banks denial of the dispute. 

Additionally, the merchant admitted via email that the XXXX  required further training ( a {$990.00} mentorship program ) to fully understand. This admission further proves the product was falsely advertised. 

XXXX. Banks Failure to Provide Supporting Documentation After my dispute was denied, I requested that my bank provide the documentation used to reach their decision. My requests, made on XX/XX/year> & XX/XX/year>, were ignored. This failure violates transparency requirements and leaves me unable to properly appeal the decision. Regulation E requires financial institutions to provide clear reasoning and documentation for their dispute decisions, which my bank failed to do. 

XXXX. Deceptive Practices by the Merchant The merchant falsely advertised the XXXX  as beginner-friendly while requiring additional paid programs to understand the material. Their claim that I completed the course is demonstrably false, as shown by my progress records. My banks reliance on this inaccurate information is unacceptable and further underscores the need for a proper investigation. 

XXXX. Requested Resolution I request that the CFPB : 1. Investigate Current Bank for its failure to provide supporting documentation for its decision. 
XXXX. Require Current Bank to reopen my dispute in light of the new evidence proving the merchants claims are false. 
XXXX. Ensure Current Bank complies with transparency and documentation requirements in future disputes. 

XXXX. Attachments Emails showing 41 % course completion ( proving I did not complete the XXXX  ). 
Correspondence with the merchant admitting the bootcamp was not beginner-friendly. 
Screenshots of my unanswered requests for documentation from Current Bank. 

I trust the CFPB will take appropriate action to address this situation and ensure I receive a fair and just resolution. 
I did request an appeal from current bank but I do not trust that they will handle it diligently. I also referenced my first complaint number so you may see that it is a on record company response and I have also included and highlighted a key part of the companys response. 
Misrepresentation and deceptive practices, such as false claims about course completion and failing to disclose the need for additional courses, can violate consumer protection laws. 

Also I did decline the free mentorship I did not want to continue a relationship with a merchant that misleads and lies their buyers for financial gain!

Company response to consumer: Closed with explanation