Consumer complaint received 2025-02-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Did not receive car title
Company: ALLY FINANCIAL INC.
State: GA

Complaint narrative:
XXXX XXXX XXXX Registered Owner, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Urgent Complaint Regarding Ally Bank 's Refusal to Acknowledge UCC-1 Filing and Release of XXXX XXXX XXXX XXXX To Whom It May Concern, I am writing to formally submit a complaint against Ally Bank regarding their refusal to recognize the legally recorded UCC-1 Financing Statement for XXXX XXXX XXXX XXXX XXXX ( XXXX : XXXX ), which is owned by the XXXX XXXX XXXX Living Trust. I am the Registered Owner, Trustee, and XXXX of this irrevocable trust. This UCC-1 filing was properly recorded with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, at XXXXXXXX XXXX under File Number XXXX. 
The vehicle is currently located at XXXX XXXX XXXX, and Ally Bank is the financial institution involved in the transaction. In accordance with my rights as the Registered Owner, Trustee, and Grantor of the trust, I sent a formal letter to Ally Bank to acknowledge the trusts claim over the vehicle and facilitate its release. However, instead of processing the request appropriately, Ally Bank returned my letter without providing a substantive response or recognition of the legal documentation. 
This refusal to acknowledge a properly filed UCC-1 statement constitutes a violation of commercial law and financial regulatory standards. Under the Uniform Commercial Code ( UCC-1 ) and relevant consumer protection laws, Ally Bank is obligated to respect and recognize the trusts secured interest in the vehicle. Furthermore, pursuant to 12 U.S.C. 411, the demand for lawful money must be adhered to without unnecessary restrictions beyond the standard requirements of commercial law. 
Relief Requested : 1.Immediate acknowledgment by Ally Bank of the UCC-1 filing securing the trusts legal interest in the XXXX XXXX XXXX XXXX. 
2.Formal justification from Ally Bank for their rejection of my previous communication. 
XXXX authorization for XXXX XXXX XXXX to release the vehicle into the possession of the XXXX XXXX XXXX Living Trust , as the rightful secured party. 
4.A full investigation into Ally Banks handling of this matter, ensuring compliance with consumer protection and commercial laws.

Ally Banks failure to process a lawful request and recognize a properly recorded UCC-1 filing not only obstructs my trusts rightful claim but also raises concerns regarding their adherence to financial regulations. As the Registered Owner, Trustee, and Grantor of the XXXX XXXX XXXX Living Trust, I demand immediate resolution to this matter. 
Please confirm receipt of this complaint and provide me with any next steps regarding the resolution process. I can be reached at XXXX or XXXX for further discussion. 
Thank you for your time and attention to this matter. I appreciate your prompt response. 
Sincerely, XXXX XXXX XXXX Registered Owner, XXXX XXXX XXXX XXXX XXXX XXXX Living Trust

Company response to consumer: Closed with explanation