Consumer complaint received 2024-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Wells Fargo hired GHOSTs to deal with the customer 's issues here. 
Why Wells Fargo is hiring Ghosts To deal with the customers complaints!! 
I am complaining about Wells Fargo for violating my privacy rights and not following my account preferences.by keep calling me and keep sending their mail to my resident instead of my mailing address, I made it clear in my complaint that I am not complaining about the US PATRIOTS ACT and rules I am complaining about Wells Fargo for violating my privacy rights and requested a solution that end this problem, but the GHOST who replied to my complaint here did not read my complaint before responding. 

When in response to our complaint we receive a letter from Wells Fargo unsigned and without a phone number or any indication on who would be the employee who wrote the letter, Then we can consider the letter which could be from Wells Fargo as NULL. And gives us the right to refile a the complaint that apparently was responded by a GHOST.

Specially when no solution was provided to our issue. 
If the response was not by a GHOST then it is prepared and mailed by someone who has no dignity, no integrity and works in the dark like thieves. 
Complaint # XXXX Wells Fargo are still insisting on violating my privacy rights and my civil rights and my account preferences. 
Even after more than XXXX complaints which were responded by more than XXXX responds but none of the responses provided a solution to the issue and since the year XXXX till now the issue continued without a solution. 
Even after more than XXXX complaints requesting Wells Fargo to have all their communications with me in writing but still Wells Fargo are refusing to do so using excuses that are not related to the issue. 
Even after more than XXXX Complaints requesting Wells Fargo to direct their mail to my mailing address as indicated on my account preference but Wells Fargo are still refusing to do so using excuses that are not related to the issue. 
In the last 3 years and after more than XXXX complaints Wells Fargo unprofessional, inexperienced and liars employees NEVER provided a solution for this issue and NOW Wells Fargo are hiring GHOSTs to response to the customers. 
1- the response Dated XX/XX/XXXX. XXXX was not signed by any one, it seems it was prepared and mailed by a GHOST. 
2- The UNSIGNED response indicates they will keep mailing to my resident even when i have been requesting Wells Fargo more than XXXX times not to do so and to sent their mail to my mailing address and not to call me on the phone all communications must be in writing. But the Ghost does not respect my privacy rights and my wish and my account preference, this GHOST think the account preferences are just for decorations NOT instructions to be followed 3- The UNSIGNED response indicates that by not fallowing my request and my account preferences it will not be considered a violation of my privacy, That statement is a lie. I requested Wells Fargo not to send mail to my resident for privacy reason and not to call me by phone, all communications must been in writing but Wells Fargo are still refusing to do so .But lies are the badges of Wells Fargo Ghosts .

4- The UNSIGNED response indicates that they MAY provide their employees the coaching needed to prevent t5his issue of happening again. But WELLS FARGO, HAS BEEN PROVIDING THE SAME MISLEADING RESPONSE FOR THE LAST 3 YEARS AND SEVEN MONTHS AND IN MORE THAN 100 ( XXXX ) RESPONSES FROM WELLS FARGO. Notice : XXXX does not means they will this is part of the reason why this issue never been solved for that I will have to refile this case again. ( XXXX ) is not a solution. 
5- The UNSIGNED response indicates That Wells Fargo request the physical address to comply with the US PATRIOT ACT, I am not complaining about the US PATRIOT ACT, my physical address was provided to Wells Fargo MORE than 20 years before the US PATRIOT ACT LAW and I never had the problem that I am having now since 3 years and 7 months. The USA PATRIOT Act, enacted on XX/XX/XXXX and Wells Fargo start violating my privacy rights by calling me and mailing to my resident starting XX/XX/XXXX that would be 20 years after the us patriot act and 35 years after I provided my physical address to Wells Fargo.

6- I made it clear in my complaint that I am not complaining about the US PATRIOTS ACT and rules I am complaining about Wells Fargo for violating my privacy rights and not following mt account preferences.by keep calling me and keep sending their mail to my resident instead of my mailing address, but the GHOST did not read my complaint before responding.

The answer of the GHOST did not provide a solution. 
A ( XXXX ) be solution is NOT a solution. 
For that I have to refile my case till I receive a solution from a known respondent who will have a dignity and respect to sign their answer which does not seem to be available at Wells Fargo. 
In summary : I reject the response to my complaint by this GHOST. 
I want a solution. 
Attached is my initial complaint and the response by a GHOST and proofs of the Wells Fargo recent violations to my privacy rights. 
Again, no phone calls are accepted. All communications Must be in writing by mail or email, because from my experience, the Wells Fargo employees are liars, do not tell the truth.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation