Consumer complaint received 2023-12-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Alorica Inc.
State: CA

Complaint narrative:
I had a loan with XXXX ( XXXX XXXX ) since XX/XX/XXXX. On the evening of XX/XX/XXXX, I randomly logged into my XXXX account only to learn that my XXXX personal loan had been transferred to another lender that I had never heard of, Systems Services Technologies ( SST ). After researching SST and their rather bad online reputation, I decided to transfer my loan to XXXX. Got approved on XX/XX/XXXX and on XX/XX/XXXX, XXXX sent the funds ( {$14000.00} ) to SST ELECTRONICALLY via wire. 

Followed up with SST on XX/XX/XXXX and also XX/XX/XXXX to make sure they received the funds. They didn't. Not only did they claim that they didn't receive the XXXX disbursement, they are also saying that they didn't receive my XXXX payment from XXXX ( which I did pay on XXXX prior to the loan transfer ) and that I would have to make a SECOND XXXX payment. ( Thankfully, I have an email confirmation from XXXX that I had indeed paid my XXXX bill. ) On XX/XX/XXXX, I spoke to their customer service. They STILL can't locate the XXXX funds but now say they found my XXXX XXXX payment, yet as of today, XX/XX/XXXX, they haven't applied my XXXX payment to my online account. 

On XX/XX/XXXX, spoke to SST again ( with a customer service rep AND a manager ) who assured me that even though they couldn't find the XXXX disbursement, that it probably was " somewhere '' waiting to be processed and I should just give it a few more days, and check back. 

On XX/XX/XXXX, I logged into my XXXX account only to learn that SST sent the funds BACK to Discover. I called today ( XX/XX/XXXX ) to ask WHY SST sent the funds back to Discover, but they had no answer for me. Meanwhile, interest in the amount of {$2.00} has been accumulating daily since XX/XX/XXXX when XXXX had initially sent the {$14000.00} to pay off SST. Because of this, XXXX is now sending the funds to me which hopefully will hit my checking account tomorrow ( XX/XX/XXXX ) and I can pay SST directly. Because of how this company has mishandled not only my XXXX XXXX payment, but also the XXXX disbursement, I have no faith that they will properly and in good faith close my account once they receive the payoff balance. I also believe I should not have to pay the daily interest ( {$2.00} ) as of XX/XX/XXXX, because they screwed up and initially *lost* the XXXX payment, then after multiple phone calls and them saying I just needed to give it a little more time, ended up sending the funds back to XXXX ( again, would not provide me with a reason why this happened ). 

This company is not to be trusted and should be investigated. I am also disappointed with XXXX that they chose this company to " service '' their personal loans, but my complaint is with SST. I am submitting this online complaint before paying off and closing my loan with SST because I want to assure they don't XXXX over me a third time. 

In the short span of approximately two weeks, SST claimed I didn't make my XXXX payment with XXXX, *lost* the funds that XXXX sent them via electronic wire, insisted the {$14000.00} was just " in limbo '' somewhere and would be applied to my account, then sent the funds back to Discover on Friday, XX/XX/XXXX. 

Because of SST 's shady handling of payments, I also want to ensure that they don't attempt to claim a late payment with the credit bureaus that could negatively impact my scores. I have 100 % positive payment history and I do not at all trust given that they have mishandled my both my XXXX payment, as well as the XXXX funds to close off my account with them.

Company response to consumer: Closed with explanation