Consumer complaint received 2025-04-04 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Dear Consumer Financial Protection Bureau I am writing to formally file a complaint regarding the unfair treatment we have experienced from JP Morgan Chase concerning our family property at XXXX XXXX XXXX, XXXX, NY XXXX and the related mortgage. Our primary goal is to retain our home and work cooperatively with the bank ; however, despite our repeated efforts, the bank has remained unresponsive and distant for several months. We urgently request your assistance in rectifying this situation. 

Our challenges began on XX/XX/XXXX, when we engaged our attorney, XXXX XXXX XXXX of XXXX XXXX XXXX, to help us negotiate a loan modification with the bank. At that time, I personally contacted JP Morgans Special Credit Associate, XXXX XXXX on XXXX, who said they would send us the reinstatement amount. Unfortunately, we never received that amount. Soon after, XXXX XXXX spoke with the bank, and they stated theyd provide a loan modification, promising that we would receive a packet of documents. Despite waiting over 5 months for these documents, nothing was received. 

In addition to these issues, our direct attempts to resolve the matter were met with further difficulties. When we tried to speak with the bank directlyafter encountering unresponsiveness from XXXX XXXX and the firm XXXX XXXX XXXX received a letter on XX/XX/XXXX, instructing us to communicate solely through their firm. XXXX XXXX continued to follow up with the bank for several weeks. However, during these communications, the bank reversed its earlier assurances. In a letter dated XX/XX/XXXX, they stated that due to the Trumps presidency, they could not give a loan modification, forbearance, or reinstatement. 

Following this, XXXX XXXX again requested the reinstatement amount, hoping to enable us to cover the required balance and bring our account current. Although the bank initially indicated that we would receive the reinstatement amount, later in XXXX we received a Notice of Computation demanding the full loan amount, along with late fees and attorney fees, totaling over {$1.00} XXXX. 

This sequence of events has placed an immense strain on our family, which operates as a small XXXX  business with over 30 years of history. My parents, who own the property, are XXXX citizens preparing for retirement, and the lack of clear communication and resolution from the bank has been both devastating and unjust. It is important to note that our mortgage was originally based on the XXXX interest rate ; however, JP Morgan Chase unilaterally altered the terms by basing the interest rate on the projected income of the property and adding undisclosed miscellaneous fees. 

Given this and the extensive efforts we have made over the past 5 months to resolve this issue in good faith, we urgently request your intervention. Before attempts to take my parents property. We respectfully ask that you help ensure that JP Morgan Chase adheres to all applicable rules and regulations and collaborates with us to establish a fair payment plan, forbearance, loan modification, and accurate reinstatement amount, so that we may bring our account current.

Thank you for your time and consideration. I am available to provide any additional information you may require. My number is XXXX. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation