Consumer complaint received 2025-12-22 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
FORMAL COMPLAINT Financial Institution : JPMorgan Chase Bank , N.A . 
Product : Checking Account / Savings Account Issue : Funds not made available as promised / Deposit hold Sub-issue : Mobile deposit check processed and subsequently unpaid DESCRIPTION OF THE COMPLAINT I hereby submit this formal complaint against JPMorgan Chase Bank , N.A . for the unjustified hold and non-payment of a check that was properly deposited via Chases mobile deposit service, as well as the subsequent closure of my account, without clear, timely, or legally sufficient notice. 

On XX/XX/year>, I deposited a check in the amount of {$1500.00}, issued by XXXX XXXX, using Chases mobile deposit feature. The banks system confirmed that the check was received and processed, with no immediate warnings or alerts regarding any potential issues. 

Subsequently, Chase placed a hold on the funds and later marked the check as unpaid and proceeded to close my account, without providing a clear, written, or legally adequate explanation. I did not receive timely notice specifying the precise reason for the hold nor identifying the applicable exception under Regulation CC ( Expedited Funds Availability Act ). 

According to Chase representatives, I was informed that the check could not be deposited because it was allegedly considered fraudulent, which is false. Chase stated that the issue was that the check did not bear my name and that they had been unable to locate XXXX XXXX. However, I personally went to a Chase branch together with XXXX XXXX XXXX and presented all requested documentation. At that time, I was informed by Chase personnel that XXXX XXXX presence was not necessary and that all procedures would be handled directly with me. 

Later, Chase claimed they had been unable to contact XXXX XXXX through his mobile phone provider. I verified directly with him that he is on a family plan with XXXX XXXX XXXX XXXX XXXX XXXX ) and that he never received any calls from Chase. I provided Chase with his phone number : ( XXXX ) XXXX. 

Chase then stated that the check could not be deposited because it was not endorsed by me, XXXX XXXX XXXX XXXX, and only bore the endorsement of XXXX XXXX. Subsequently, I was informed that as of XX/XX/year>, Chase had issued a notice stating that checks payable to third parties could no longer be processed. I had no prior knowledge or notice of this alleged policy change. 

Afterward, I attempted to cash the same check through another company called XXXX XXXX. They initially processed the check but later contacted me to inform me that the check had already been processed by Chase and that they could not proceed. As a result, they requested reimbursement of the funds, which I fully repaid, and I have proof of payment. 

As a consequence of Chases actions, I have suffered financial harm, including the inability to access funds, exposure to potential fees or overdrafts, and personal financial loss, as the check belonged to my friend and I had to reimburse him the full amount. I believe that Chase failed to comply with its obligations regarding transparency, proper notice, and funds availability, as required under federal consumer financial protection laws. 

RELIEF REQUESTED I respectfully request that JPMorgan Chase Bank , N.A . : 1. Provide me with a written and detailed explanation of the legal and technical reasons why the check was held and ultimately not paid.

2. Conduct a full review of my case and, if no valid exception applies, release the corresponding funds.

3. Remove any fees, penalties, or negative impacts on my account resulting from this situation.

4. Implement measures to prevent similar situations from occurring in the future.

5. Reopen my bank account that was closed as a result of this matter. 

SUPPORTING DOCUMENTS ATTACHED Image of the check ( front and back ) Communications received from Chase Bank statement showing the hold or reversal Proof of reimbursement and clearance ( paid in full ) from XXXX XXXX, including receipt Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX Phone : XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation