Consumer complaint received 2026-07-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: U.S. BANCORP
State: MN

Complaint narrative:
Consumer : XXXX XXXX Servicer : U.S. Bank Loan Type : FHAinsured mortgage Property : XXXX XXXX XXXX, XXXX, NY Date of QWR/NOE Submission : XX/XX/year> Statutory Response Deadline : XX/XX/year> Servicers Letter Received : XX/XX/year> ( dated XX/XX/year> ) -- - 1. Summary of the Issue I am filing this complaint because U.S. Bank failed to comply with its obligations under RESPA ( 12 U.S.C. 2605 ) and Regulation X ( 12 C.F.R. 1024.35 and 1024.36 ). I submitted a written Qualified Written Request / Notice of Error on XX/XX/year>, regarding servicing errors and documentation irregularities. Under federal law, U.S. Bank was required to provide a substantive written response within 30 business days, no later than XX/XX/year>. 

U.S. Bank did not provide the required response. Instead, on XX/XX/year>, I received a letter dated XX/XX/year>, stating only that they are conducting additional research and will respond by XX/XX/year>. This letter does not contain any findings, corrections, or documentation required under RESPA. It is merely a delay notice. 

-- - 2. RESPA Violations A. Missed Statutory Deadline U.S. Bank failed to provide a timely, substantive response within the required 30 business days. 
The XX/XX/XXXX letter does not satisfy the requirements of 12 C.F.R. 1024.35 ( e ) or 1024.36 ( d ).

B. Improper Extension Notice RESPA allows a servicer to extend the response deadline only if the servicer sends a written extension notice before the deadline expires.

U.S. Banks letter was : Dated the day of the deadline, Received after the deadline, And did not include the required explanation of why the extension is necessary.

Therefore, the extension is invalid, and the servicer remains in violation. 

C. Failure to Provide Required Information The XX/XX/XXXX letter does not include : Findings of the investigation Any corrections made Any documents relied upon Any explanation of why the servicer believes no error occurred Any notice of the consumers rights This is a violation of 12 C.F.R. 1024.35 ( e ) ( 1 ).

-- - 3. Harm to the Consumer U.S. Banks failure to comply with RESPA has caused : Unnecessary delays in resolving servicing errors Uncertainty regarding the accuracy of the loan account Stress and administrative burden due to repeated followup Potential financial harm if errors remain uncorrected The servicers delay is preventing timely resolution of issues that directly affect the loans status and the consumers rights under FHA servicing rules. 

-- - 4. Requested CFPB Action I respectfully request that the CFPB : 1. Investigate U.S. Banks failure to comply with RESPA deadlines 2. Require U.S. Bank to provide a complete, compliant response immediately 3. Ensure U.S. Bank corrects any servicing errors identified 4. Monitor U.S. Banks FHA servicing practices for systemic issues U.S. Bank has already exceeded the statutory timeframe, and the consumer should not be forced to wait until XX/XX/XXXX for a response that was legally required by XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation