Consumer complaint received 2025-11-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: AZ

Complaint narrative:
I was a victim of a scam perpetuated by a team of electricians from XXXX XXXX XXXX. That scam included predatory lending from GoodLeap. On XX/XX/year> I called an electrician because my microwave blew some fuses and on a couple of circuits. XXXX XXXX an " electrician '' from XXXX XXXX arrived quickly. He checked out the electrical panel then went around the entire house checking various outlets and switches. He claimed I needed the panel replaced along with the wiring throughout the house immediately or my house was going to catch fire. Then he offered me a choice of three options ( packages ) all for outrageous prices. I said I couldn't afford any of that. So he went and talked with somebody then came back with the same three offers with several XXXX taken off the prices, yet the prices were still way too high for me. When I said so, he quickly said well lets see if you qualify for financing. I said okay mainly because I was curious about my credit score. No way could I qualify for a loan. My only income is {$890.00} a month from XXXX. He had someone from GoodLeap on hold waiting for me. I sent my I.D . and my SSN and signed approval to run the credit check. They didn't ask about my income or possible savings or anything like that. In about 10 to15 minutes later he comes back saying I'm approved for up to {$24000.00} so that means I'm getting the middle package at {$13000.00} from XXXX XXXX and a loan from GoodLeap to pay for it. They conveniently didn't show me or mention the page of that loan document that shows I am expected to pay {$250.00} a month for the next 10 years equaling a total of over {$30000.00}. 
So XXXX XXXX replaced the electrical panel but did not do anything about the wiring simply replaced most the outlets, switches and covers. I did not receive a copy of a contract or anything stating what XXXX XXXX was responsible for doing for all this money. They were there the afternoon of the 9th, all day on the 10th and then supposedly finished on the afternoon of the 11th. They did a horrible job. It looked like XXXX, they left holes in walls and they cut off my solar energy system, something they were not even authorized to mess with at all. 
I was still waiting to receive an invoice or contract or receipt or anything in that regard from XXXX XXXX. The following Monday, XX/XX/XXXX, I finally opened my email from GoodLeap hoping it said something in regard to a contract. When I saw the page showing the total amount I was expected to pay and that I had supposedly signed agreement to the loan and those terms, I immediately called GoodLeap to cancel the loan but of course by that time it was already past the 3 days they give you to cancel. 
I spoke with a XXXX XXXX at GoodLeap, explained what happened and he told me they were opening an investigation. 
The next afternoon, XX/XX/XXXX, I got a call from " XXXX '' at XXXX XXXX 's. He kept insisting that the team leader, XXXX come over and see to all my complaints. I really didn't want anyone from their company back at my house but he kept pushing so I finally said ok thinking I could at least maybe negotiate with XXXX. 
The next morning XXXX shows at my door. XXXX is a worker, he is not in a position to negotiate anything. The first thing I ask him for an itemized invoice. He made a call and told me it was going to be emailed to me. He replaced some of the covers with XXXX ones, patched some of the holes ( with bright orange foam-it looks awful ). I signed for what he did that day and he left. When I finally received the invoice I was blown-away. Not only had I not seen or agreed to this but it also showed that I signed and dated this document on XX/XX/XXXX! My Signature was very clearly cut and pasted and the date was typed in instead of my handwritten date. 
XXXX XXXX had sent me a document on XX/XX/XXXX, before they started any work, a copy of the Safety Inspection Report. Upon looking at closely, it indicates that I didn't need any of that work done. I didn't need a new electrical panel or any of the wiring replaced or the outlets or switches. All I needed were XXXX fuses replaced! 
I kept in contact with XXXX from GoodLeap for the next several weeks until on XX/XX/XXXX. XXXX informed me that XXXX from XXXX XXXX claimed that he had spoken to me on the phone a few days before and he sent a recording of the phone call as proof. Because they had been in recent contact with me, GoodLeap was closing the investigation. What? What the XXXX does that mean? Plus the recording was of our phone conversation on XX/XX/XXXX not XX/XX/XXXX. I sound like an XXXX in the recording but I was really angry and was trying to hold my tongue. 
So I filed a complaint with the XXXX XXXX XXXX did not respond so they closed the complaint. Of course they don't respond. This was a well played out and thought out scam. GoodLeap paid them XXXX XXXX in full on the XXXX according to the invoice. They got theirs and are gone already leaving me on the hook to pay back this outrageous loan. Plus I had to pay a solar energy company to come out and repair, replace, and reconnect the solar energy system. I have now filed complaints with the Registrar of Contractors, I have filed a consumer complaint and a criminal complaint with the Attorney Generals Office and now here. I think the Federal Trade Commission might be next.

Company response to consumer: Closed with explanation