Consumer complaint received 2017-02-06 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: SVI Group Inc.
State: CA

Complaint narrative:
I have a refinance application through SVI Group inc, XXXX XXXX ( the company ), XXXX # XXXX, XXXX # XXXX. XXXX XXXX works on my loan process, all communication with XXXX XXXX XXXX to company 's email account, ower of the company, XXXX XXXX XXXX XXXX XXXX XXXX can review. 
On XXXX XXXX, XXXX, XXXX XXXX offered 3.625 % 30 years fixed, no cost no fee on my investemnt property, total loan amount {$340000.00}. I agreed and let the company work on my loan. 
on XXXX XXXX, XXXX, I signed all docs ( including tax transcript request form XXXX ) and sent back to company On XXXX XXXX, XXXX, the company locked the rate at 3.625 % for my loan. 
On XXXX XXXX, XXXX, the company ordered tax transcript to IRS. 
On XXXX XXXX, XXXX, I felt the loan process was dealyed and sent email to ask the progress, XXXX XXXX replied it only has XXXX condition ( not mentioned what condition ) and the loan will be closed by the end of that week. Later on same day XXXX XXXX ), XXXX XXXX sent me email say tax transcript was rejected, and I needed to prepare by myself ( not mentioned how many transcripts ). 
On XXXX XXXX, XXXX, I prepared XXXX tax transcipt, sent to the company, no reply on that day. 
On XXXX XXXX, XXXX, at XXXX, XXXX XXXX XXXX more transcript, I prepared XXXX, XXXX transcript, and sent to them at XXXX. At XXXX, XXXX XXXX said they would upload to lender ASAP. 
On XXXX XXXX, XXXX, I sent emali to ask how to process my loan since the lock was going to expired. XXXX XXXX said if the lender cleared to close before the lock expired XXXX XXXX/XXXX/XXXX XXXX, they would extend my loan, otherwise they would relock. 
On XXXX XXXX, XXXX, Friday at XXXX, I sent email to ask the company extend my rate, XXXX XXXX replied at XXXX, said the loan was not clear to close, and the rate had gottern better, they would continue monitor for relock at 3.625 % for me. 
On XXXX XXXX, XXXX ( Sunday ), rate expired. 
On XXXX XXXX, XXXX, at XXXX, XXXX XXXX sent me email said the loan was clear to close, but the rate was deteriorated and gave me the updated market ( 3.75 % ), I could n't agree to higher rate than 3.625 % as they offered. 
First, the company offered 3.625 %, then they got the job to work on my loan, they should close loan at 3.625 %. 
Second, the company delayed to order transcipt to IRS ( I sent all document on XXXX XXXX, XXXX ), they ordered on XXXX XXXX. It 's 20 days ' delay. 
Third, the company should let me prepare tax transcipt earlier, not as they did at XXXX on XXXX XXXX, only 7days left until the rated would expire. 
Fourth, the company 's delay caused my loan delayed, they should take responsibility to extend my rate, but they did n't, and told me the rate had gotten better and would relock at 3.625 %. But they never relock at 3.625 % since then. Now the rate goes up to 4.5 %, I lose at least XXXX points ( XXXX XXXX % = XXXX ) and appraisal fee ( {$520.00} ). I want the SVI Group inc, XXXX XXXX to cover my loss.

Company response to consumer: Closed with explanation