Consumer complaint received 2023-05-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
XXXX XXXX Customer Service XXXX XXXX XXXX XXXX, ND XXXX Subject : Unauthorized Closure of My AccountXXXX - Alleged Discrimination Dear XXXX XXXX XXXX, I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding the recent closure of my account without my consent at Wells Fargo. As a long-standing customer, I have always valued the services provided by your institution, which is why I was shocked to discover that my account was closed without any prior notification or authorization from my end. 
Upon reviewing the circumstances surrounding the closure of my account, I can not help but question whether I have been a victim of discrimination based on my race, gender, age. The abrupt closure without any apparent valid reason raises suspicions of potential unlawful discrimination, which is a serious violation of federal and state laws. 
As you may be aware, both federal and state laws prohibit discriminatory practices by financial institutions, including the unwarranted closure of accounts based on protected characteristics. The Title VII  of the Civil Rights Act of 1964, the Equal Credit Opportunity Act, state anti-discrimination mandate that customers should be treated fairly and without prejudice, ensuring equal access to financial services. 
I firmly believe that my account closure was not based on any legitimate, non-discriminatory factors. Throughout my serval years as a loyal customer of Wells Fargo, I have diligently met all account obligations and adhered to the terms and conditions. Therefore, I can find no justifiable cause for the sudden termination of my account. 
I kindly request that you immediately initiate a thorough investigation into this matter, specifically focusing on any potential discriminatory practices that may have influenced the closure of my account. I urge you to review all relevant records, communications, and policies pertaining to my account to determine if there has been a violation of anti-discrimination laws. 
In addition, I request that my account be promptly reinstated or, alternatively, that suitable arrangements are made to ensure access to my funds without undue delay. Furthermore, I expect a comprehensive, written explanation of the investigation 's findings and an apology for any distress and inconvenience caused by the unauthorized closure of my account. 
Please be advised that if this matter is not resolved satisfactorily within a reasonable timeframe, I will have no choice but to explore legal remedies available to me under anti-discrimination laws. I may seek assistance from regulatory bodies and file complaints with relevant governmental agencies to address the potential violation of my rights as a customer. 
I trust that Wells Fargo takes allegations of discrimination seriously and will promptly address this matter in accordance with the law. As a reputable financial institution, I believe it is in your best interest to rectify any potential violations and restore the trust and confidence I once had in your institution. 
Thank you for your immediate attention to this matter. I anticipate receiving a response within 2 business days, outlining the steps taken to investigate and resolve the alleged discriminatory practices associated with the closure of my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation