Consumer complaint received 2025-02-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: U.S. BANCORP
State: MO

Complaint narrative:
I made two deposits of checks from my customers into a joint account with my wife and I in it. The funds cleared immediately. They closed my account and started they would mail me a cashier 's check. I received a check for a portion of the money in my account. They are still withholding {$20000.00}. I found out from my clients that their back contacted them to confirm the payments and they both said they did. I still can not get any information from Us Bank on the matter and have already filed one complaint. I have occured sibstatantial financial loss. I'm their response they said their in the process of returning the funds to the clients bank. They are liars. No one had received the money that is rightfully mine. I supplied them with documentation to support the claim, gathered the support of all people involved in the payments, and us Bank still hasn't released the money too me. My clients confirmed the payments were mine and us Bank responded they were returning the money to the originated account. Neither had received the money as they stated they are y doing. This began XX/XX/year>. I had all necessary information made available to them within that week. They hang up on me when I call customer service and lie telling me I need to visit Branch manager. I've visited the locations and each manager had said I didn't know why they told you to come here. It's XX/XX/XXXX and I've had over {$20000.00} stolen from me by us bank. I contacted via email the president and top Authority. No one has accepted the evidence I offered to prove it's my money and release It to me. One of their managers said if I want it back then lawyer up. All parties involved in this theft of my money have came forward with full support stating the payments were legitimate and intended for me. They have completely disregarded all information I provided and my clients provided. They conducted additional information having my clients bank contact my clients. My clients confirmed the payments were for me. One Bank asked my client if they knew I had a law suit against me ( which I didn't ) but had nothing to do with this. In response to my first completing they said they are returning the funds to the originated account. This despite the truth and what everyone has said. I have had over {$20000.00} stolen from me due to this, and my clients received their services and products, but I still remain completely without a dime. The collateral damage from Us Bank dragging their feet is in excess of {$50000.00} now. I can't pay my bills, and I've had to cash out retirement accounts to live. That costed me a large fee and the loss of gains I should have from my money being in there still. They aren't helpful. They are rude, liars, and still have my money. Their actions are criminal and have damaged my financial status significantly. I NEED HELP PLEASE!!! PLEASE!! HOLD THEM ACCOUNTABLE!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation