Consumer complaint received 2024-03-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint regarding the handling of an issue by Bank of America and XXXX, which has led to significant financial and emotional distress on my part. 

Approximately XXXX months ago, I initiated a claim with Bank of America due to an accounting error on their part. They erroneously charged my credit card account several XXXX dollars due to a misunderstanding. Despite numerous attempts to rectify the situation through extensive communication with Bank of America, the issue persisted unresolved for an extended period. 

Frustrated by the lack of progress and the financial impact caused by Bank of America 's error, I escalated the matter by opening a claim with the Consumer Financial Protection Bureau ( CFPB ). Subsequently, the issue was finally resolved after intervention from the CFPB, and I believed the matter to be settled. 

However, on XX/XX/2024, I discovered a drastic drop of approximately XXXX points in my credit score. Upon further investigation, I found that this decline was attributed to an " overdue balance '' on my account, which was, in fact, the same erroneous charge that Bank of America had previously acknowledged and resolved. Despite being assured of resolution, Bank of America 's negligence persisted, causing severe harm to my creditworthiness. 

In an attempt to rectify the situation, I promptly initiated a dispute with XXXX, one of the major credit reporting agencies, providing all necessary documentation to support my claim. Despite my efforts, XXXX XXXX response, received on XX/XX/2024, failed to address the inaccuracies in my credit report. The reported " 30 days overdue '' payment for XXXX continues to unjustly tarnish my credit history, solely due to Bank of America 's repeated errors. 

The relentless pursuit of resolution has taken an immense toll on my time, energy, and emotional well-being. Despite investing countless hours in communication with unresponsive and unhelpful customer service representatives, the issue remains unresolved. The incompetence and lack of professionalism exhibited by Bank of America have pushed me to my limits, and I am left with no choice but to seek intervention from the CFPB. 

I urge the Consumer Financial Protection Bureau to intervene promptly and compel Bank of America and XXXX to rectify the inaccuracies in my credit report. Furthermore, I request that appropriate measures be taken to compensate for the damages incurred as a result of their negligence. Failure to address this matter satisfactorily will leave me with no option but to pursue legal recourse, including seeking legal counsel to pursue further action against both companies. 

I appreciate your attention to this matter and look forward to a swift resolution. 

Sincerely, XXXX XXXX Attached documents contain : The XXXX dispute results, the original letter I had sent to XXXX regarding the dispute, as well as the original dispute I had submitted to the CFPB to resolve the initial issue of an accounting error of Bank of America 's.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation