Consumer complaint received 2024-09-02 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
XX/XX/year> XXXX XXXX email XXXX  Wells Fargo, XXXX Re : case XXXX and approx. 8 ( EIGHT ) many others Your XX/XX/year> letter continues to raise the same unresolved issues, as indicated in about 8 prior case # s Many of which were never answered properly and exceeded the quoted 10-day response timeframe. 

The facts remain : XXXX. The erroneous statement that XXXX XXXX  rejected your purported wire, a. XXXX XXXX  confirmed no wire was received from Wells, AND, b. Wells was directed to contact them for your own confirmation between XXXX XXXX  and Wells Fargo, if there is unbelief of what I was told by XXXX XXXX. 

I was not informed that was done. 

XXXX. XXXX XXXX  also informed me that no {$40.00} fee would NOT have been levied on a non-received wire, again, a. Wells was directed to contact them for your own confirmation of what I was told by XXXX XXXX. 
I was not informed that was done. 

XXXX. I also asked for a copy of the executed wire for verification of the transaction attempted by Wells Fargo which clearly should show the required aba #, account # and name, and processing errors, if any, that might totally support items 1 and 2 above, It was never provided. 

XXXX. I also stated that the proper XXXX XXXX  a/c # and names are contained on Wells online on the Wells online system for XXXX XXXX linkages XXXX and other usage. transfers, payments etal Nothing was ever stated about that. 

XXXX. The letter showed a 4-digit a/c #, ( XXXX ) which is only part of the XXXX  a/c # The full # is XXXX, as contained on your online system, AND IS CORRECT, thereby making Item # XXXX as a key document XXXX. In an older Wells communication, it a was stated the a/c # used was # XXXX which is clearly incorrect and would invalidate the wire. 
Nothing was ever stated about that. 

In summary, this case and the numerous prior ones remain unresolved for the reasons stated above and previously for this case and priors. 

After almost 4 ( FOUR ) months have elapsed, I request a prompt review and answers to ALL the above to be sent via XXXX, XXXX  or US Priority Mail without have to ask again and again. 

Thank you. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX cc : XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND CONFIDENTIAL XXXX Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX, XXXX : I am writing to your office and because of improper responses to approximately 10 or more UNRESOLVED case numbers in as much as : XXXX. Replies do not address the issues properly, AND, XXXX. Any replies, if received are not answered in the stated 10-day timeframe All issues are regarding a XX/XX/year> WIRE transfer of {$15000.00} from my a/c XXXX my account at XXXX XXXX a/c XXXX and improper replies, The instructions were processed ONLINE via the use of the XXXX XXXX aba #, and my XXXX XXXX a/c # ( names ) o as contained on your online system XXXX erroneous statements were made by Wells that XXXX XXXX rejected your purported wire, XXXX XXXX confirmed no wire was received from Wells XXXX AND Wells was directed to contact them for your own confirmation between XXXX XXXX  and Wells Fargo, o I was not informed this was done. 

XXXX erroneous statements that XXXX XXXX deducted {$40.00}. 
XXXX XXXX  confirmed no wire was received from Wells, AND Wells was directed to contact them for your own confirmation between XXXX XXXX  and Wells Fargo, o on which I was not informed this was done. 

XXXX. I also asked for a copy of the purported rejected wire for verification of the transaction made attempted by Wells Fargo to XXXX XXXX, which would showing the XXXX XXXX  XXXX, account # and account name ( s ), used by Wells. ( ( which would clearly support issues 3 and 4 above ). 
Not received I request an immediate reply, with proper answers, to be sent via XXXX, XXXX or XXXX Priority Mail, without a further unfulfilled 10-day timeframe and without my having to ask your other departments again and again. 

Thank you. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, FL XXXX ph XXXX cc : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation