Consumer complaint received 2020-03-12 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
My name is XXXX XXXX. I am re-opening another complaint # XXXX regarding my past due credit cards. Your inability to answer my first complaint due to not having information on a third Party? You are well informed of my Husbands name on ALL ACCOUNTS. His name is XXXX XXXX. We have went over and above to try and come to a resolution to this on-going issue, and Bank Of America has not shown the slightest regard to allow us as a Family to move forward. Your lawfirm " XXXX XXXX XXXX '' stated in their response quote " My interaction with Mr. XXXX took place during a COURT PROCEEDING that was OPEN TO THE PUBLIC, SUBJECT TO IMMEDIATE REVIEW AND APPROVAL BY THE PRESIDING JUDGE ''. that is a pretty serious statement, BECAUSE IT NEVER HAPPENED. I not XXXX XXXX XXXX sent a Judge a letter ( as stated in complaint XXXX ) all the detailed circumstances of my ongoing battles with them. Court Case # XXXX. LETTER from the courts : 1.BRING WITNESSES 2.BOOKS 3.RECEIPTS 4.WRITINGS OR OTHER EVIDENCE BEARING CLAIM 5. ****MEDIATION/TRIAL OR BE READY TO PROCEED IMMEDIATELY TO TRIAL IF****NOT RESOLVED THROUGH A MEDIATION Now XXXX XXXX XXXX  have already been caught up in their own lie, by stating I SAID MY INTERACTION WITH Mr. XXXX was in a courtroom proceeding that was OPEN TO A COURTROOM. NO, I SAID QUOTE " I never went into a courtroom, WHICH I DIDN'T. WHERE WAS MY MEDIATOR? THERE WASN'T ONE. PERIOD. WHY NOT/ IF I WOULD OF HAD THE OPPORTUNITY IN FRONT OF THE JUDGE THIS BLANTANT DISRESPECT FOR THE ETHICAL CODE OF NUMEROUS VIOLATIONS WOULD OF NEVER TAKEN PLACE. XXXX XXXX XXXX   made sure that wasn't going to happen which is why XXXX XXXX fraudulently had me sign a CONSENT JUDGMENT. Now why would I come to court, with a CASE I STARTED, TO INFACT NOT ALLOW ME MY 5 MINUTES INFRONT OF A JUDGE? I had ALL MY DOCUMENTS. WHY would I not want to answer the Judge with all my required paperwork he requested? XXXX XXXX stated it was a paper stating " I came to court WITHOUT MONEY TO PAY THAT DAY ''. PRETTY ABSURD. AGAIN WHERE WAS MY MEDIATOR? WHY DID XXXX XXXX NOT WANT ME TO GO INFRONTOF A JUDGE? I am telling you the truth. If BOA would like me to take a lie detector test, let me know. My story needs to be told. Bank Of America needs to HEAR THE TRUTH, and LISTEN TO THE FACTS. The facts are, this firm as stated prior have already proven their tactics. THE CFPB, didn't win their CIVIL ACTION LAWSUIT AGAINST THESE PEOPLE, as a badge of honor. pg.2 of the suit : The non-attorney support staff produce the lawsuits into MAILBUCKETS ( IMPRESSIVE ) WHICH ARE THEN DELIVERED TO ATTORNEYS WAITING AT THE END OF AN ASSEMBLY LINE. THE ATTORNEYS ARE EXPECTED TO SPEND LESS THAN ONE MINUTE REVIEWING AND APPROACHING EACH UNIT. 15. PG.6OVER 2 YEARS THIS SINGLE ATTORNEY SIGNED AN AVERAGE OF 1,300 collections a week. WOW. AM I LYING? ARE THE FACTS WRONG FROM THE CFPB? I think not. So now my circumstances are hanging by a firm that thinks they are above the LAW. LYING ABOUT ME, GOING IN FRONT OF A JUDGE? REALLY? IF THEY OR BANK OF AMERICA THINKS THIS STORY ISN'T BASED ON FACTS, THAN YOU SHOULD TAKE ME TO COURT. I can and will prove I was never in a courtroom, and should of never been subjected to XXXX XXXX or XXXX XXXX XXXX. Now Bank Of America we are all waiting for your response, on this site. I and my family as others want to see how you " TAKE CARE OF YOUR CUSTOMERS ''. Why you asked for a third party in order to answer my previous complaint, is a big question mark. You HAVE ALL THE NEEDED INFORMATION. ON ME, XXXX XXXX, XXXX XXXX, AS WE HAVE BEEN A BOA CUSTOMER FOR 37 YEARS. HOW INSIGNIFICANT are we? You, and thousands yes thousands of people I will never meet sent me letters when my son, lost everything due to a motorcycle accident that changed his life, as ours. The only fault I have was taking care of my son, and paying BOA EVERY MONTH until my finances changed. Clearly BOA thinks my Son 's accident should of been put on the back burner. STAND UP AND DO THE RIGHT THING. WE HAVE EXHAUSTED OUR RESOUCES STILL TRYING TO DEAL WITH SAVING OUR HOME. You will be hard pressed to find anyone who wouldn't say, " My Husband and Myself, will continue to care for our Son and my XXXX GRAANDCHILDREN THAT LIVE WITH US, IN A HOME THAT NOW HAS Liens ON IT. Actions speak LOUDER THAN WORDS. THERE ARE ALOT OF PEOPLE WAITING FOR YOU TO SPEAK-UP, LOOK AT THE FACTS. And listen to the phone calls I HAVE MADE TO BANK OF AMERICA. All over less than 20,000. SAD.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation