Consumer complaint received 2024-01-31 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
My savings account was scamed thru a computer repair service. I called this computer compare service to fix my problem as I used them before in the past and I had purchased the computer from them. I called this company on XXXX XXXX, 2023. I talked to XXXX XXXX a computer tech. He verified my name address, type of computer I bought and that I had purchased a service contract with XXXX XXXX. He then told me I needed an update to my computer to be able to use it. Then he said that XXXX XXXX owed me XXXX as they overcharged me. The computer came on and the screen was a XXXX XXXX with words saying XXXX update do not shut off computer. He said he installed a repair icon and could fix it remotely.Then he said he is going to refund my XXXX overcharge .At the top of the screen I saw XXXX XXXX XXXX XXXX  XXXX XXXX ... then my name, address and Chase Account number ending in XXXX. I had not given any of this information to him and he said it was on my service contract when I purchased the computer.Then it had transfer XXXX to account XXXX JPMorgan Bank. XXXX XXXX in the amount of XXXX. ( should have been XXXX ). My bank account information showed a deposit of XXXX was depostied into my checking account. I checked my account information on my iphone and my Savings account showed XXXX which was correct., my XXXX XXXX account showed XXXX which was correct. But my checking account showed XXXX which was not correct as I had XXXX in it before the XXXX was deposited. Now it was showing XXXX as its total. He told me he made a mistake and would be fired for it if he didn't get it back. I told his to refund it back to the XXXXXXXX XXXX  XXXX. He said he can not do that and it had to be done by XXXX. I told him I know nothing about bitcoins. He told me I would need to go to my Chase bank and write a check for XXXX to buy bitcoins and return it to the XXXX XXXX XXXX.I re-checked my accounts on my iphone and it still showed the same thing so I thought it would be ok to return the money. ( I didn't know at this time the XXXX came out of my savings account ) Usually Chase bank notifies me when a deposit or withdrawl is made in my account. I got no text from Chase bank. When I went to the Chase bank in XXXX Ca. on XXXX XXXX I asked the teller for totals in each of my three accounts. The only one that was different was the checking account that showed XXXX deposit. So I cashed my check for XXXX and left the bank with cash. XXXX was still on the phone. He directed me to a gas station in XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXn ). He sent me a XXXX code on my phone and told me to go inside to the bitcoin machine and he instructed me how to use the machine and deposit the money I took a picture of the transaction on my iphone.It showed XXXX XXXX. XXXX XXXX XXXX Address : XXXX. He said I should get a receipt but all it said on the machine was XXXX is being process on blockchain currency crypto Transaction with ref : XXXX. He said I was done for XXXX  and he would contact me tomorrow for the other XXXX and not to shut off my computer as software is being installed. Next day he called me to do the same thing but go to a different bank of Chase but to only take out XXXX this time. Again I check my Chase accounts on my ipone and everything was the same showing I had my savings and Money account were not drawen out of money and the checking account showed a XXXX dollar withdrawal. The next day I went to my chase bank in XXXXXXXX XXXX XXXXXXXX XXXX and withdrew the XXXX and went to a bitcoin machine on XXXX XXXX in XXXX and he gave me the XXXX code and on my iphone and started putting the money in that machine. I took a picture of the transaction and receipt showing the XXXX code and the bitcoin address. But this time the machine did not give me a written receipt only what information was on the screen. XXXX was mad at me and soon calmed down. and he said he would call me the next morning and not to shut off or use my computer as it was still updating the new software.The next morning no call. I check my iphone for my Chase Account. This time it showed XXXX transfered from my savings to my checking account. My money was gone. Chase still had not text me anything of the transaction on my accounts. I called the Banning police to report what happened. An XXXX came out and said He had no proff of what had happen to me and it had happen to him too and to go to the bank and report it as a scam. I went there as soon as the bank opened. I I talked to XXXX XXXX and told her what happen and she said she could not report it or fill out a report as it ws not a credit card transaction. and she only had reports for credit cards. She said all she could do is put a freeze on my accounts and issue me a new account number which I did. While I was there XXXX called me and I told XXXX that here is the guy on my iphone who had me do this. She talked to him. All I heard her say was she was with Chase bank and not to call me anymore and handed me my iphone back to me and he had hung up. I have not heard from him again. I had to get new accounts with the bank and that is all they could do. She said the transfer came from my computer as it showed my IP address on the transfer information. I told here I had checked my balances on my Iphone and Chase showed I had all my money and I did not get a text message from chase stating money was withdrawn from my savings and deposited in my checking, She said she did not know anything about it. Then I started getting text from chase bank about the transaction before I got to my car from the bank.I called Chase fraud division and was told that they could do nothing as it was not from a credit card. After days of contacting Chase bank Fraud dept. and one man gave me file number noting the incident and nothing more. I did not get my money back. I did file a report with the FBI, FTC.,. I contacted all three credit agencies and they put a freeze on my credit reports. I got a new iphone and a new computer I bought online. I still have the old computer as it had an icon on it that made it possible for XXXX to access my accounts. I changed my email address, all my passwords for all XXXX accounts and contacted my retirement insurance companies and Soc. Sec. office. Chase sent out a woman to take the report of what happen and I gave her a copy of my complaint that I had sent the FBI and the FTC. She gave me her card and said she was with XXXX XXXX XXXX. Elder Abuse Div. I have not heard from any of these agencies. I had signed up with Chase Bank for an alert if any of my accounts had any unauthorized withdrawl or checks amounts that were suspcious that they would text me to get either a yes or no answer from me if I did make this purchase or withdrawl. This time I got nothing till it was way too late. The lady from the XXXX XXXX told me it is the law that any amount XXXX or more has to be reported by the bank. Which she said was not done to her knowledge. My computer is not synced to my iphone so I do not know why Chase bank didn't alert me me.I believe some form of XXXX has done an endrun around my protection and hijacked the Chase software. I read on the internet on XXXX. XXXX 2023 that this happen to XXXX XXXX XXXXXXXX customers using the same thing that happen to me and no one has gotten there money back. It has been a year ago today and I have not heard from any of the reporting companies I have submitted my file.

Company response to consumer: Closed with explanation