Consumer complaint received 2026-05-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Resurgent Capital Services L.P.
State: TX

Complaint narrative:
I signed up for satellite internet services with XXXX in early XX/XX/year>. When I signed up, I explained that I am an attorney and work from home, so I need to be able to do video conferences. I was assured by XXXX sales team that the internet speed would be fine in my area to be able to do video conferences. Shortly thereafter, a technician came to my home to install the dish and modem. From the moment he installed everything, the internet did not work properly. It was literally slower than dial-up from the late XXXX, regardless of the time of day. I called XXXX and explained this to them, so they sent the same technician out again to test the equipment, which was functioning properly. He explained that XXXX internet is not available in every area, and even in areas that have service, the internet speed XXXX often be a tiny fraction of what XXXX claims it will be during its sales pitch. This is consistent with the representations made on XXXX website, which states, " XXXX offers service speeds up to 25 to 150 Mbps in select areas. '' The key phrase here is " in select areas, '' meaning in some areas the service speeds are not that fast, and in my case, it wasn't even close. The technician showed me how to test the internet speed, and we each tried it on our cell phones. The upload speed was between 0.52 and 0.65 Mbps. I have screenshots to prove this. This was so painfully slow that basic webpages took anywhere from 10-15 seconds to load. Trying to do video conferences with upload speeds that slow was clearly out of the question and made the service unusable. I called XXXX again and explained that the service was never performing anywhere close to the speeds at which XXXX sales team represented it would. XXXX explained that I could cancel the service and that I would not be charged because the service NEVER worked properly. I returned the equipment to XXXX as instructed and they closed my account. Later, AFTER XXXX told me I could cancel the service without being charged because the service never worked as advertised, I began getting contacted by collection agencies. I have since been contacted by four debt collection agencies. Each time I explain the foregoing and provide screenshots of both XXXX 's representations on its website and the screenshots of the service speed showing the service was never anywhere close to what XXXX represented, the agency does not respond, sells the file to another agency, and disappears. Each time, instead of explaining why they believe the debt is valid, they simply state an amount and claim I owe it, i.e., they refuse to explain why they believe I'm wrong. Instead, this has progressed to a pattern of harassment where XXXX and its collectors continue threatening me with collection activities related to a service I never received. XXXX XXXX XXXX XXXX XXXX, CO XXXX Current collection agency : Resurgent Capital Services XXXX XXXX XXXX XXXX, SC XXXX

Company response to consumer: Closed with non-monetary relief