Consumer complaint received 2017-09-25 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Problem lowering your monthly payments
Company: Navient Solutions, LLC.
State: NH

Complaint narrative:
I am writing to you today because I have exhausted all other options, and as CFPB I thought you may have the resources available to help me, or at the least point me in the right direction. 

On XX/XX/XXXX I was served in hand by a Sheriff a Writ of Summons to appear in XXXX County Court on XX/XX/XXXX for a Breach of Contract with Navient XXXX XXXX XXXX XXXX. This is for falling delinquint on financially crippling student loans, and unfortunately there is no pro bono legal program available to help me with this because no one in the state legal assistance offers help with student loan debt. 

I arrived at XXXX College an aspiring restaurant owner in XXXX, I was told the loan would be no problem for me what so ever and the payments would be so low I would hardly notice them. Not only that but XXXX offered FREE job placement for life. Reluctant as I was ; I agreed and whole heartedly signed my life away to XXXX XXXX in the sum of approximately {$59000.00}. 

I studied hard while enrolled, and graduated in XXXX on the Deans list. Two short months later XXXX closed its doors forever. The first thing I noticed was that the laptop I had purchased from XXXX with a lifetime IT support crashed and there was no one to call. 

Faithfully I made payments to XXXX XXXX in the sum of {$500.00} per month even though the minimum was {$240.00} per month and not scheduled to start for another 4 months. I was so enthusiastic and full of hope of a good paying job with my new earned credentials. 

I could never find a job in my field that paid more than {$13.00} per hour and the student loan payments were very difficult for me to pay but I continued to pay them. Many times I was unemployed and would have greatly benefited from XXXX promised Lifetime Job Placement program which was available when I signed these loans. But faithfully I continued to pay that payment. 

In XXXX I contacted XXXX XXXX and asked that my payments be deferred for one year because I was having a baby and could no longer make my payments. They deferred my payments for one year for a fee which was added onto the principle. After sometime I contacted sallie mae to discuss repayment options. At this time the minimum payment due had gone up to {$400.00} per month.
I contacted a non profit company thats premise was to consolidate and lower student loans. I paid this company {$600.00} for their services. They entered me into a rehab program for two years and the money was automatically withdrawn from my checking account each month. At this time Sallie mae promised me that if I paid on time every month for two years they could remove my co-signer from my loan. 

Two years later after complying with their demands and paying {$400.00} per month I was told I could not remove my co-signer because my credit wasnt good enough and that the {$400.00} per month that I had been paying was interest only and that I should have been paying {$1100.00} per month. Also, unbenounced to me this was for my FEDERAL loans only. So every month I was paying {$400.00} per month they were tacking on late fees to my principle. 

At this time the interest on my private student loans is 13.5 % and the estimated payback is {$100000.00}. 

I make work 40 hours a week at a non profit XXXX center. I work additional hours at work volunteering so my work will cover the cost of my health insurance because Im not eligible for assistance through the state because my income is too high. My sons father XXXX XXXX in XX/XX/XXXX and I receive social security for raising my XXXX XXXX XXXX son. 

My income each month is {$1900.00} Rent : XXXX XXXX : XXXX XXXX XXXX : XXXX Car : XXXX Insurance:XXXX Private School : XXXX Cell phone : XXXX At the end of each month I have {$240.00} remaining to provide food and heat for my child, buy gas for my vehicle. I have a XXXX XXXX XXXX child and we are not eligible for food stamps. Often I get free food from work and feed him going hungry myself. We have plenty of free healthy food for my son and I can assure you that he is well taken care of. 

Please tell me what can be done to help me. Ive exhausted and become quite versed in the terms forbearance, interest bearing, capital interest and finally delinquency. So I ask you, is it ethical for a XXXX year old single mother that graduated on the deans list to be financially crippled in student loan debt to the point that I now need to miss work to appear in court for a payment it is impossible to make. I also feel it is completely unfair that XXXX made empty promises when they wanted the money and now are no where to be found. 

I will anticipate your speedy response. You can reach me at XXXX or email at XXXX or my work number is XXXX any help you can provide is well appreciated. Unfortunately I believe I have somehow fallen between the cracks of a weird system. I make too much money to be eligible for any assistance but dont make enough to obviously afford {$1100.00} per month paying for what I believe is a SCAM. Now XXXX XXXX is owened by Navient and I cant get my payment history. 

PS : unfortunately, it is nearly impossible to get in touch with your office during the work day. Im sure I am not the first person to tell you that. 

Thank you, XXXX XXXX XXXX

Company response to consumer: Closed with explanation