Consumer complaint received 2024-03-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
As of XX/XX/XXXX, it has come to my attention that for a period of 4 years, Since XXXX of XXXX XXXX. XXXX ( XXXX ) division. Has made me another MAJOR VICTIM of US. Government Identity Theft! UNBELIEVABLE! 
Thanks to XXXX, XXXX XXXXXXXX XXXX XXXXXXXX XXXX Informed me on XX/XX/XXXX that XXXX after XXXX yr. time has me listed at a fake UNKNOWN address, not 1 and not 1 SSA staff member has ever contacted me by phone to verify this FAKE address issue nor to check with me to see If this was my correct address. 
All these yrs. from XXXX, Ive previously been by phone speaking to XXXX not 1 staff person has ever mentioned this address XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX to me nor made me aware of the fake address PERIOD. Talk about violating federal consumer financial laws, keep reading XXXX XXXX me has gone all the way to my 3 national credit reports and my healthcare benefits, trying to purchase cars in my name. There are over XXXX credit inquiries totaling on all of my 3 national credit reports of someone trying to use my social security thus other peoples SS # s on my credit file utilizing the unknow address and my current address to get a car. I have now reviewed for the last few months. XXXX has contacted me and has posted in my credit bureau file thus also searched for alternative lending activity under my personal info and has found over 51 inquiry records tied to my identity I know nothing about. 
XXXX has also posted in my credit file that : someone is using my credit files/personal info and has tried to purchases cars, has gotten 1 loan from check cashing store, applied for credit cards, been utilizing my Healthcare benefits and God knows what else with my personal business that indeed should be remaining personal. 
There was no social security breach, just studpity, carelessness SSA Staff members employed by SSA earning huge pay, NOT doing their jobs not to mention just outright not following policies and laws. What makes me seriously angry about all of this is, Since XXXX of XXXX the SSA had my current email address & current phone number. It so happens that I decide to change XXXX XXXX XXXX from XXXX XXXX over to XXXX. Thats how I found out about all of this mess. If I had of reported to the SSA a fake unknown address I would be prosecuted to the fullest extent of the law and you people know this for sure this is not right. I deserve justice. 
Week of XX/XX/XXXX. I get a phone call from XXXX XXXX XXXXXXXX XXXX. to continue enrolling me into their healthcare Ins. system. XXXX did infact cause this horrible identity theft act against me. XXXX XXXX. XXXX continues to verify my personal info with me over the phone and they asked me for my address and I gave them XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. 
XXXX customer rep. from XXXX goes on to inform me over the phone, XXXX XXXX we do not have that address on file? I then ask XXXX what in the world address do you have on file and is that why I do not have my new insurance card yet? XXXX then informs me over the phone thatMolina has an address for me at XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX on file for where I am currently living and I have never and I MEAN NEVER LIVED THERE! 
I then ask the XXXX rep, where in the world did you get this address information from, XXXX customer Representative tells me that the social security administration has this info for me on file. ( I have proof of an official proof of XXXXXXXX XXXX XXXX  XXXX XXXX. Document ). This has gotten so horribly bad I have contacted my congressman and the US White House about this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation