Consumer complaint received 2024-07-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
I have previously reviewed the paperwork and signed the required forms and have copies for my records. However, I went ahead and signed them again to ensure compliance and to avoid any misunderstandings. It is important to note that while the first set of forms was completed incorrectly by the initial teller at the bank, the second set was done correctly. Despite this, I understand that a claim has been made suggesting that I denied signing them, which is incorrect. Since, I signed it a third time and the copies I received along with your notarized portion I notice the stamp that was claimed originally incorrectly from our end the same was done with your notarized copy. 

The initial start date for making the payment was XX/XX/XXXX. However, due to various issues, such as not receiving the first set of paperwork which was placed at my front door ( which I do not utilize ) and I reach out as soon as I seen them, I signed and sent the forms before the due date. Unfortunately, the teller notarized the first set incorrectly. I then completed the forms a second time but waited for a response from the XXXX XXXX XXXX, which did not arrive in a timely fashion. Despite this, I sent the forms again by the due date, yet it is still claimed that I denied signing them. 

Currently, I am in the midst of a complaint process with the XXXX XXXX XXXX concerning my loan modification. Additionally, I have requested a review through the Consumer Financial Protection Bureau ( CFPB ). 

I have received approval for the loan modification, but I never received an email from my loan mitigator or a response to the letter I sent with the last notarized document regarding changing the due date to XXXX. Instead, I received a copy of the letter I sent with no response and a copy of the forms along with the notarized copy from your office via XXXX on XX/XX/year>. Moreover, I have not received any further information regarding the XXXX XXXX hardship programs that are offered, and I am being forced into the terms drafted by Shellpoint. 

Even though the changes to my loan terms are being presented as permanent, I am signing the forms again to avoid the risk of having to pay the full amount or facing foreclosure. I believe that the response from your company, which was made after XX/XX/year>, is part of a deliberate strategy to complicate my situation. 

Given these circumstances, I request that the payment start date be change to XX/XX/XXXX, as I am still waiting for a resolution regarding my hardship. At this point, I will start making my payments in XXXX as everything was finalized on XX/XX/XXXX. I am aware that the payment is due on the first of each month, but I should have until the end of each month to make the payment. 

I would like this matter to be escalated. I was informed to ask about the usage of the Amortization Calculator. Based on my calculations, I am paying significantly more than necessary. My current monthly payment of {$1700.00}, minus a 20 % reduction, should bring it down to {$1300.00}. However, the amortization calculator, with the balance increasing to {$190000.00} ( including an estimated {$250000.00} for escrow shortage and other costs ), indicates that my monthly payment should be {$1100.00}. 


I understand that if the guidelines for XXXX XXXX are followed, I may need to sign these forms again. I am writing this letter to ensure that there is a formal record of my actions and intentions. I am aware that I can apply for a loan modification, even if the terms are described as permanent, as there is a possibility for reassessment using the amortization schedule and modification under changing circumstances, I appreciate your prompt attention to this matter and request that my forms are processed accurately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation