Consumer complaint received 2024-06-21 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
I was approved an FHA Mortgage from Wells Fargo Bank, XX/XX/XXXX. I faithfully paid my mortgage with only a few " late '' payments to note. In XXXX, my ex-husband and I were going through a divorce. In XXXX XXXX XXXX, I left the home, with my children, for my own protection. I stayed with my mother until I was able to save up funds for a first month 's rent and security deposit for an apartment. My ex-husband refused to leave our " marital '' home and refused to make any payments on the mortgage because the home was in my name. I struggled to pay XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. By XX/XX/XXXX, I could no longer keep up with the payments to the home and still make payments to my rent for my new apartment ( acquired in XX/XX/XXXX ). I was only separated at this time and the divorce did not begin until XXXX XXXX XXXX 

During this entire time, from the time of my separation until the time of my first missed payment in XXXXXXXX XXXX XXXX, I was in constant contact with Wells Fargo letting them know what was going on and my struggle. After realizing I would not be able to continue the burden, I attempted to sell the home and actually had an offer for {$88000.00}, which was approximately {$9000.00} short of what I owed on the mortgage to Wells Fargo at the time. My realtor submitted the offer as a " short sale. '' Wells Fargo refused any offer that was lower than what I owed on my loan. I attempted to do another short sale for a lesser amount, because I could not get a higher offer on the home at the time. Additionally, as more and more payments became delinquent, I became concerned of the looming Foreclosure. My realtor attempted to help me do a Deed in lieu of Foreclosure with Wells Fargo. They refused every attempt and allowed me to continue to head down the path towards Foreclosure. By XXXX  0f XXXX, the Divorce Judge ordered that I could not sell my home, only to come back later and tell us both in court to sell the home and " split the proceeds. '' What proceeds???? Anyways, Wells Fargo began foreclosure proceedings XXXX XXXX XXXX and never worked with me and allowed me to take any of the paths that keep homeowners out of foreclosures, including the short-sale offer and deed in lieu of foreclosure. My realtor was stunned. Everyone I told was stunned. Wells Fargo has to have dozens of recorded calls from me pleading my case. 
I could NOT afford to have a foreclosure on my record. That would be devastating, on top of the devastation I was already experiencing with the divorce and my XXXX XXXX  XXXX  to care for. 

The foreclosure damaged my credit severely and to this day I have not been able to purchase another home, or get decent loans or anything. I am still renting. My credit report still reads " foreclose. '' Fast forward to XXXX, Wells Fargo settled a lawsuit in relation to many poor practices, to include paying damages to mortgage holders that were unable to modify their mortgages to avoid foreclosure for those who had a mortgage with Wells Fargo between XXXX and XXXX. I am definitely one of those individuals. In XXXX Wells Fargo did this to me, which is still impacting me to this date. Please help me with my complaint against this company. Thank you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation