Consumer complaint received 2025-03-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
The auto dealership XXXX XXXX XXXX and XXXX XXXX willfully and neglected to properly inspect an XXXX XXXX before selling said car to myself. This car has caused us to spend over $ XXXX within XXXX months of purchasing the car and every time something went wrong they took no responsibility and just blamed the damages on wear and tear. They have yet to provide the initial inspection of this car and it makes us even question the cafax on this car we purchased. The XXXX lemon law is clear and the dealership willfully neglected this law which caused us to have an out of pocket cost of well over $ XXXX, including downpayment and repairs. The law clearly states that it is the dealers responsibility ; we answered yes to all of these questions below and this car should have fell under the clear consumer protection. 

Did you purchase, lease, or register your new motor vehicle in XXXX? 
Did you take your vehicle to a manufacturers authorized dealer or repair facility to have the problem fixed? ( Repair attempts made at repair shops not authorized by the manufacturer may void the warranty and disqualify you from entering the Lemon Law process. ) Did your repair visit ( s ) to the manufacturers authorized dealer or repair facility take place within the Lemon Law rights period ( XXXX months from the date you took delivery of the vehicle or the first XXXX miles of your use whichever occurs first )? To determine the exact date your Lemon Law rights period expires, be mindful of the mileage you put on the vehicle and how much time has passed since you acquired it. 
For example, if you acquired the vehicle on XX/XX/XXXX, and put fewer than XXXX miles on your vehicle before XXXX months from the date you acquired it, then your Lemon Law rights period expires at the end of the day on XX/XX/XXXX. 
Conversely, if you acquire the vehicle on XX/XX/XXXX, and put XXXX miles ( more than the miles already on your vehicle at the time of delivery ) on your vehicle before XX/XX/XXXX, then your Lemon Law rights period expires on the day you reach the XXXX threshold. So, if you put XXXX miles on the vehicle as of XX/XX/XXXX, your Lemon Law rights period would expire on that date. 
Are you the person or business who originally purchased or leased the new motor vehicle, and is the title still in your name? 
Does the motor vehicle fit either XXXX of these descriptions? 
It was purchased or leased for personal, family, or household use. 
It is XXXX of XXXX or fewer motor vehicles purchased or leased yearly for a business other than a limousine rental service. 
Does the problem youre having with the motor vehicle meet at least XXXX of these criteria? 
It is covered under the manufacturers warranty ( or, in legal terms, it renders the new motor vehicle nonconforming to a manufacturers warranty ). 
It substantially impairs the motor vehicles use, value, or safety. 

The emails with this dealer is below as well. 


XXXX XXXX XX/XX/XXXX, XXXX Hello XXXX XXXX This is XXXX XXXX XXXX I am not sure if you were made aware but the XXXX had to be towed into the device center this morning. We are frustrated and s XXXX XX/XX/XXXX, XXXX XXXX XXXX Can you please advise with an update for the possibility of a trade. The service department has checked the car and even sent over a diagnostic video for Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XXXX XX/XX/XXXX, XXXX Hi XXXX and XXXX, XXXX the XXXX XXXX XXXX in the XXXX XXXX XXXX again. Were convinced with the major problems back to back within a year and a half o Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XXXX XX/XX/XXXX, XXXX Good afternoon XXXX, I apologize for your experience. I will take a deep dive into this situation and come up with a solution tomorrow. I will be in touch in XXXX XX/XX/XXXX, XXXX Okay, thank you XXXX XXXX 

Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX wanted to double back to you to see if you were able to come up with any reasonable solutions. Please advise when you get a moment. Thanks! 

Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX Good morning XXXX, I am working with XXXX to get some assistance towards trading in your car. I should have a response today. My intent is to use both XXXX an XXXX XX/XX/XXXX, XXXX XXXX XXXX Thanks for your assistance with this. We can be reached at ; XXXX ( XXXX ) or XXXX ( XXXX ). Please let us know once you get a chance. 

Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, I pray all is well just want to double back to see if you were able to come up with a remedy to this situation. We now have the service department callin Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX, It was great speaking with you today. As I mentioned on the call Im working on putting together a deal on a pre owned car that makes sense abs remedies XXXX XX/XX/XXXX, XXXX Yes, it was great speaking with you on Tuesday. Just wanted to follow up to see if we were able to come up with any reasonable resolutions. Please advise. 

Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX to double back with you to see if we were able to come up with a reasonable solution to this issue. Thanks! 

Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX are now getting messages from the service manager XXXX XXXX that we need to return the loaner car by noon tomorrow and that the XXXX we purchased XXXX Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, I wanted to double back with you because we are still having serious issues with this XXXX XXXX. We have still yet to receive any reasonable offers or XXXX Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XX/XX/XXXX, XXXX XXXX, XXXX pray all is well just wanted to let you know that my wife and father in law will be coming up to the dealership today between XXXX and XXXX to see XXXX Mail Delivery Subsystem XX/XX/XXXX, XXXX Address not found Your message wasn't delivered to XXXX because the address couldn't be found, or is unable to receive XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX to XXXX, XXXX, XXXX XXXX XXXX XXXX me Hello XXXX XXXX Tuesday works XXXX What time would be best for you. 

We will take a look at everything and come up with a strategy. 

Best regards, XXXX XXXX General Sales XXXX XXXX XXXX XXXX XXXX cid : XXXX CONFIDENTIALITY NOTICE : This e-mail is intended only for the addressee named above. It contains information that is privileged, confidential or otherwise protected from use and disclosure. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, or dissemination of this transmission, or taking of any action in reliance on its contents, or other use is strictly prohibited. If you have received this transmission in error, please reply to the sender listed above immediately and permanently delete this message from your inbox. Thank you for your cooperation. 

From : XXXX XXXX Sent XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Trade in XXXX, I wanted to double back with you because we are still having serious issues with this XXXX XXXX. We have still yet to receive any reasonable offers or solutions to this problem. 

Below is the car that we want to trade into. 

We can come to the dealership on Tuesday. Are you free to sit down and help us find a solution to this issue. 

XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation