Consumer complaint received 2025-03-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
In XX/XX/XXXX I filed a bankruptcy. 

During that bankruptcy I found a lot of discrepancies and misinformation in all three bureaus. Experian, Equifax as well as TransUnion. I have made several attempts to dispute the information and correct it. 

To which none of the disputes have been addressed or I'm being told no findings. 

When I finally got back on my feet and have been applying for apartments for almost 2 years now. WE ARE LITERALLY IN XXXX. 

I get told by these leasing offices to unlock my credit. I logged into all the accounts they are all saying my credit is unlocked. 

However as a result of my credit being " locked '' and unavailable I have been forced to be homeless for the last 2 years because no one can access or view my credit score to actually verify who I am. 

When trying to contact the bureaus I get automated robots who tell me there is nothing they can do. I can speak to a person unless it's a special circumstance. Or I have to email I've emailed several times and received no responses. 


Given the state of the economy right now for those of us who can afford to have a home we should not have to jump through so many hoops just to fix basic information. 

I literally am sitting on money and homeless all because for whatever reason there is no one to fix this glitch or speak to so I can give proper access to the apartment leasing offices so I can have a home!!! 

This is by far been the most frustrating and degrading and dehumanizing experience I've ever had to go through. 

Despite my bankruptcy I know there are plenty of companies willing to work with me. But I am being told no because all they see is the bankruptcy and have no access to my full credit report. 


I need someone preferably an actual human to contact me from the bureaus. Preferably a phone call so no information gets misconstrued so we can fix this so I can finally be able to get an apartment and other amenities that would greatly change my life if only they could actually see my full credit history. 


I've even offered showing them my account but everything is in a computer and has to go through 20 processes to be confirmed. 

So this very basic situation has turned into me being completely homeless for 2 years. Because everything is a XXXX robot or ai. 

The most disgusting and degrading and inhumane experience I've ever had in my life. 

I turn XXXX this year and most likely going to enter my XXXXXXXX XXXXXXXX 

I have worked way to hard on this XXXX country through this XXXX  economy to be sitting here and not be able to have a home all because of a technical issue that is very clearly on the bureaus end of this. And it's all over information that can be very easily resolved. But for some reason the robots don't even want to do their jobs and there are no humans to answer the phone to have clarification to fix it either.

Company response to consumer: Closed with explanation