Consumer complaint received 2026-01-23 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
The date : XX/XX/scrub>XXXX  Amount in question : $ XXXX A detailed description of the issue : My complaint is about XXXX XXXX XXXXXXXX XXXX XXXX edges failure to provide live email XXXX  accommodations, forcing me to verbally communicate with a representative causing and complicating the following symptoms ( stress, mental aggravation, XXXX, further XXXX XXXX  and triggered my XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), while simply trying to collect my portion of an inheritance, and trying to resolve their address verification problem. 

Due to my verbal communication issues associated with XXXX  XXXX XXXX XXXX, I've asked for the simple ADA accommodation of email communication several times, since the get go. Which were all ignored for a week causing stress, aggravation, mental anguish, and loss of sleep, before XXXX XXXX finally started emailing me, instead of calling me. 
The XXXX XXXX  side didn't respond to a single reguest or query made in response to their account application process, again forcing me to call and be bounced around to the proper person, which again ended in aggravation, stress, and little progress due to my inability to effectively communicate verbally. 

I will admit they are now contacting me via email in their attempt to resolve the address verification issue ), but this does nothing for the aggravation, stress, and mental anguish they caused and triggered in the first week of communication, nor the continued stress, aggravation, mental anguish, paranoid concerns, and resulting XXXX I'm still experiencing due to my inability to collect an inheritance ive delay filing a Bankruptcy for over a year to obtain, but can't collect because they can't verify a remote physical address that requires a XXXX XXXX XXXX XXXX mail. 

XXXX  damage already done, XXXX XXXX, XXXX XXXX, and the executor of the will XXXX XXXX are apparently leaving me out of the loop now, while still working to resolve the issue today. 

They may think they are providing email communications in all their departments, however these emails without an option to respond via email, show otherwise, and the problem becomes more apparent when you look at the quantity of emails required to apply so far, and still there is no progress made. 

Point is, they seem to really care about the financial federal laws and regulations, but give little credence to the federal ADA Act laws and regulations that protect and include people with XXXX like me, and as long as they deny the ADA accommodation of email in place of voice communication during their application process, THEY ARE DISCRIMINATING AGAINST THE VERVALLY CHALLENGED, and forcing us to use the now third rated US snail mail system. 

I believe the crux is, they toss people between offices during their process, giving little instructions to the next person, and probably have a bunch of young people who simply process things out of habit, without having the experience or mindset to overcome out of the norm complications or ADA accommodations, and so they just through them back into the system, hoping they will resolve themselves. 

XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX with XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX. | XXXX XXXX XXXX XXXX, CA XXXX Cell : XXXX Phone : XXXX Fax : XXXX XXXX XXXX XXXX Attorney XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX P : ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation