Consumer complaint received 2025-02-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: AMERICAN EXPRESS COMPANY
State: MI

Complaint narrative:
I am submitting a formal complaint against American Express ( AMEX ) regarding inaccurate and unlawful credit reporting practices in violation of the Fair Credit Reporting Act ( FCRA ). After reviewing my XXXX credit report, I have identified multiple FCRA violations related to a charged-off account ( Account Number : XXXX ) ** that is being reported incorrectly. These violations are negatively affecting my credit score and must be corrected immediately.

1. Repeated Charge-Off Reporting Violation of FCRA 1681s-2 ( a ) ( 1 ) ( A ) My XXXX credit report shows that American Express is reporting the charge-off every month, which artificially extends the negative impact of the account.

A charge-off is a one-time event, not an ongoing delinquency.

Repeatedly reporting the charge-off status each month misrepresents my financial history and violates the FCRAs accuracy requirement.

2. Inaccurate Balance and Past Due Amount Reporting Violation of FCRA 1681s-2 ( a ) ( 1 ) ( B ) AMEX reports a charge-off balance of {$2300.00}, yet it also continues to report an increasing past due amount.

Once an account is charged off, it is no longer past due unless contractually allowed and actively being billed.

This contradicts standard credit reporting rules and creates misleading credit information.

3. Re-Aging of Debt Violation of FCRA 1681c ( a ) ( 4 ) The charge-off account is being continuously updated as if it is a new delinquency, which is illegal under the FCRA.

Negative accounts must be removed seven years from the original delinquency date.

By updating the charge-off each month, AMEX is attempting to re-age the debt, thereby extending the reporting period beyond what is legally allowed.

4. Failure to Properly Update Account Status Violation of FCRA 1681s-2 ( a ) ( 2 ) The charge-off status update in XX/XX/XXXX should have reflected a finalized charge-off, but American Express continues to update it monthly .

Under FCRA, once a charge-off occurs, the account must not be reported as if new delinquencies are happening every month.

5. Inaccurate Removal Date Violation of FCRA 1681c ( a ) ( 4 ) The estimated removal date is listed as XX/XX/XXXX, but it is unclear whether this reflects the true original delinquency date. 
If AMEX has improperly re-aged the account, the reported removal date must be corrected to reflect the actual seven-year timeline. 
I am requesting that the Consumer Financial Protection Bureau investigate AMEX for these violations and take corrective action. Specifically, I demand : Immediate removal of this account from my XXXX credit report due to unlawful reporting practices. 

Assurance that AMEX will comply with FCRA regulations moving forward and prevent further harm to my credit profile. 
If AMEX does not comply, I will escalate this complaint further by taking legal action under my rights as defined in the Fair Credit Reporting Act ( FCRA ).

Company response to consumer: Closed with explanation