Consumer complaint received 2025-04-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Meta Payments Inc.
State: FL

Complaint narrative:
I ordered XXXX XXXXXXXX on XX/XX/XXXX. 
I received my XXXX  XXXX on XXXX. They did not show up as i ordered, they sent me clear glasses, instead of shaded lenses like i ordered. It seems like they just sent me whatever they had in stock. 

I returned them on XX/XX/XXXX, and they were received on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I sent them from the UPS Store in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX and they verified this information. 

Meta made me give them all the information and after I originally did not have the receipt from XXXX, they said 'they did not receive the glasses '. Then i went to the store while I was on chat, and they closed the chat. I got the information and they said they will get back to me via email. They do all this stuff normally, we'll get back to you on our time. They weren't interested in any more information from XXXX, including any tracking numbers or anything ; but the same old 'were happy for your questions ', and 'we empathize with you '. They don't want me to actually provide the proof, and there is no feature on their website to upload proof. Meanwhile they do tests to see how many child commit suicide on their sites from uploading content to Meta. It seems like they choose when they decide to help, and they never contacted me XXXX time in regard to my {$400.00} return. I think they deserve a fine of XXXX $1,000,000}. That is {$40.00} XXXX and I think that is will aid in the fact that they have purposefully sent the wrong glasses, bait and switched the stock, refused to give me any information, acted on obfuscation by sending it on XXXX and then giving the return label by XXXX, refusing to give me any information, giving a large exaustive list of things that are required ( including putting the glasses back in a half cent piece of plastic ) or they will refuse the return. They have held my money for XXXX days after receiving my glasses, denied that they have the glasses, after it was received by a XXXX at this specific loading dock. XXXX tracking number XXXX, and XXXX XXXX XXXX XXXX. They purposely kill children for research and encourage teen suicides, block covid information and political information ; and then they absolutely steal from us by sending the wrong products, and then refusing to the return them, even after I never even used the camera on any of my products. Nobody wants {$400.00} clear sunglasses that aren't prescription or something, and I believe they offed their unsold products and stole my money. This tech giant is as corrupt as they come, and i recommend that you pass this by XXXX XXXX and he should approve the amount with my information attached. You may share my personal information with him, and i understand this investigation may take XXXX months to XXXX years, i simply think they should pay for their mis-dealings. Thank-you for considering this complaint.

Company response to consumer: Closed with monetary relief