Consumer complaint received 2025-10-14 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Kriya Capital, LLC
State: CA

Complaint narrative:
Was told by XXXX rep at cell phone XXXX  that phone was free only has to pay taxes on it and that first month of cellphone service free and if did not want to continue cell phone service with provider after first month not to pay the next months invoice. If paid then service would continue if not paid then no services will be provided ( no cellphone service contract ie : 6 month contract or 12 month contract for service that this was on a month to month service ) Received XXXX month bill did not pay. Received XXXX month bill showing past due called service provider to complain and advise what auth rep of their company told me to solicit my business was told sorry provided inaccurate info by authorized rep but theyre arent accountable since this person is auth rep of company not an actual employee of their company. I advised they XXXX not be an employee but their company auth them to represent them and sell their products and services. I said there has to be some sort of accountability for that. Was told no and XXXX XXXX. I advised im not paying for something that i didnt agree to. XXXX the auth dealer is not a direct employee of company but they AUTHORIZE them to rep them. If authorized by them then they should assume liability for their authorization or revoke that authorization for that third party miss representing them. They said no i owe.

Ive been fooled two times now by obtaining a phone from inside XXXX by XXXX of those multi cell phone provider authorized reps and told cell phone free only have to pay taxes on phone and purchase and first month service free. And contract on month to month if didnt want to continue service after XXXX free month not to pay 2 month invoice. These major cell phone companies should be held liable for the people they authorize to sell their products and services. They say they are not because the people at the kiosks inside XXXX in the electronics are arent emplyees of their company they arent XXXX emloyees they are reps who have authorization to sell major cell phone companies products and services with the permission from XXXX to do so inside their stores. I think XXXX should be accountable to since they allow these XXXX party companies to sell products and services and allow them to use their pa system to solicit business under false pretense. They should cancel their contract that allows these XXXX party companies to sell these cell phones as authorized reps of these major cell phone companies because they provide false info to gain the sale. There is no accountability from any party involved. Ridiculous! And like i said this has happened to me twice now from them. XXXX second time of being burned by them i refuse to get another cell phone and cell phone service from inside XXXX again. They need to be held accountable for their authorized reps providing consumers inaccurate info just for the sale. If wells fargo accountable for their employees opening up all those multiple acct for multiple different customers just so the bankers could meet sales quotas. These companies should equally responsible. The burden should not fall on consumer as it has in this case

Company response to consumer: Closed with non-monetary relief