Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: T.S. Holdings
State: CA

Complaint narrative:
I am filing a complaint regarding XXXX XXXX Internationals attempt to collect an unlawful, unvalidated, and retaliatory debt in the amount of {$7400.00}. This alleged balance was created and sent to collections by XXXX XXXX and property XXXX XXXX XXXX at XXXX XXXX XXXX after we experienced maintenance failures, retaliation, blocked rent payments, and an unlawful eviction attempt. The debt includes illegal charges, inflated fees, and attorney fees that are barred under California law and under our lease agreement. 

The issue began in late XX/XX/XXXX, when a long-standing maintenance problem escalated. The closet doors in our apartment had been unstable for months, and during a yearly inspection in XXXX we had specifically informed management that the doors were wobbly and unsafe. They never repaired them. On XX/XX/XXXX, XXXX of the doors finally collapsed when my fianc attempted to realign it back onto the track. He immediately reported the issue to management. They scheduled a maintenance visit, but nobody showed. We were left with a shattered, hazardous door inside our apartment for nearly XXXX weeks which posed a safety risk to us and our pets. 

On XX/XX/XXXX, maintenance worker XXXX XXXX finally arrived. He attempted to install a replacement door, but the replacement was XXXX inches too small, leaving a visible gap. When my fianc questioned the incorrect size, XXXX became upset and said that if we wanted the correct-sized door they would have to charge us, even though he previously stated the correct door needed to be ordered because none were in stock. This contradiction showed that management never ordered the correct door and instead tried to force us to accept a wrong-sized replacement or pay for a proper one. 

When XXXX became frustrated, we have clear video evidence proving the following : XXXX opened the door himself and closed the door himself as he exited.

My fianc remained calm and said, Im sorry that youre upset for not doing your job correctly, and then repeated Have a good day. 
This directly contradicts property XXXX XXXX XXXX later claim that my fianc slammed the door or acted aggressively. The video proves the opposite. 

On XX/XX/XXXX, we met with XXXX in the leasing office to discuss the maintenance issue and XXXX behavior. Instead of listening or viewing the video we offered, she became defensive, dismissed our concerns, and told us, If you dont like it, you can move out. My fianc responded that we would move on our own timeline, not under threat. Immediately after this meeting, I attempted to contact XXXX XXXX to file a formal complaint and left multiple documented messages. 

Just a few hours later, we found a XXXX Notice to Quit ( no cure ) posted on our door XXXX of the most severe forms of eviction notices, typically used only for extreme danger or criminal activity. None of that applied to us. The timing, just hours after we complained to management and attempted to escalate to corporate, demonstrates clear retaliatory intent under California XXXX XXXX XXXX. 

Following the notice, the property XXXX blocked our access to the XXXX payment portal. Despite my emails and requests for help ( on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ), management refused to assist us in paying rent. They then charged us late fees for rent they prevented us from paying, which is illegal under California law. 

Because of the severe stress, on XX/XX/XXXX, I had to go to urgent care for shortness of breath, elevated XXXX rate, and severe anxiety. My medical record documents that this was caused by the landlords harassment and eviction threat. I was prescribed XXXX for panic attacks. 

The landlord did not actually file an unlawful detainer until XX/XX/XXXX, nearly 60 days after the XXXX Notice further proving there was no urgent threat. Their process server attempted to serve us on XX/XX/XXXX and XX/XX/XXXX, but we were not home. They eventually posted the summons on XX/XX/XXXX, XXXX day before we moved out. We filed our Answer on XX/XX/XXXX, fully prepared to defend ourselves. 

On XX/XX/XXXX, when we went to the courthouse to update our address, we were informed that the landlord dropped the case, voluntarily dismissing it without prejudice immediately after seeing our Answer effectively conceding they had no case. 

Despite dismissing the case and despite our lease stating attorney fees are only awarded to the prevailing party which they were not the landlord began demanding over {$1800.00} in attorney fees, exceeding the {$1500.00} maximum in the lease and violating XXXX XXXX XXXX. They also withheld our {$600.00} deposit under false pretenses. 

On XX/XX/XXXX, I mailed XXXX XXXX a certified FDCPA debt validation request, which they received and signed for. They did not respond for XXXX months, violating FDCPA XXXX ( b ). On XX/XX/XXXX, I received a packet that did not contain any legally required validation. They sent : the wrong lease ( excluding my fianc, even though he was added in XXXX and named in the eviction case ), a generic internal accounting sheet with no proof of charges, no invoices, photos, repair records, receipts, or evidence. 
This is not debt validation under federal law. 

When I called XXXX XXXX, their representative XXXX XXXX refused to allow me to speak to a supervisor and stated that he could drop the {$1800.00} attorney fees if I paid right now, which confirms the debt is not based on real, validated amounts. He also dismissed my statement that the burden of proof is on them another FDCPA violation. 

This collection attempt continues to cause me emotional distress, anxiety, and financial pressure, all documented in medical records. 

I request that XXXX XXXX : cease all collection activity, close the account, remove all charges, delete any credit reporting, and acknowledge in writing that the debt is invalid. 

This entire balance is retaliatory, fabricated, and unvalidated, and XXXX XXXX actions violate the FDCPA and XXXX XXXX XXXX.

Company response to consumer: Closed with explanation