Consumer complaint received 2025-02-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Aggressive Dispute of Charge-Off for XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Request for Immediate Deletion Hello, I am writing to formally dispute the charge-off on my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that has been incorrectly reported on my credit report. I have recently received a response from XXXX XXXX XXXX XXXX XXXX XXXX XXXX validating the charge-off debt with a balance and claiming that no payment arrangement was made. However, this validation is based on conflicting information, contains violations of consumer protection laws, and fails to provide adequate documentation to substantiate the debt. 

I demand immediate removal of this charge-off from my credit report and request the CFPBs intervention to ensure compliance with federal law. Below are the legal violations and contradictions that have occurred in this case : Key Legal Violations and Grounds for Deletion 1. FCRA Violation - Failure to Investigate and Correct Reporting ( 15 U.S. Code 1681i ) : Under 15 U.S. Code 1681i ( a ), when I dispute an account on my credit report, the credit reporting agency is required to conduct a reasonable investigation to verify the debt and remove any inaccurate information. XXXXXXXX XXXX XXXXXXXX failure to provide any validation of the debt, despite claiming that the debt is owed, constitutes a failure to investigate the dispute properly. 
The failure to provide sufficient documentationsuch as a signed agreement, statement of balance, or valid payment historydemonstrates that the charge-off is not properly validated, and therefore, must be removed from my credit report. 
2. Failure to Provide Verification of Debt ( 15 U.S. Code 1692g ) : Under 15 U.S. Code 1692g, XXXXXXXX XXXX XXXXXXXX is required to provide a complete verification of the debt when disputed. Their response did not include any documentation validating the amount owed or the legitimacy of the charge-off. They did not send any evidence proving that the debt is valid or that I am legally responsible for the balance of $ [ XXXX ]. 
Since they have failed to substantiate the debt with valid proof, this charge-off should be deleted from my credit report. 
3. Failure to Issue IRS Form 1099-C ( 26 U.S. Code 6050P ) : According to 26 U.S. Code 6050P, creditors are required to issue a 1099-C form when they cancel a debt of {$600.00} or more. XXXX XXXX XXXX has confirmed that they have not issued a 1099-C for this account, which indicates that the debt has not been canceled in the proper way. 
Their failure to issue the required 1099-C form raises serious concerns about whether the debt was properly charged off and reported. Since no 1099-C has been issued, I am left to question whether this charge-off is legitimate at all. 
4. FCRA Section 1681s-2 ( b ) - Duties of Furnishers of Information : Under 15 U.S. Code 1681s-2 ( b ), furnishers of information ( like XXXX XXXX XXXXXXXX ) are required to investigate disputes and correct any inaccuracies. They have not investigated my dispute in good faith and have failed to provide documentation proving the accuracy of the debt. The reporting of this charge-off without sufficient documentation constitutes a violation of the FCRA, and the account must be removed from my credit report immediately. 

Demand for Immediate Deletion : Based on the above violations, I demand the immediate deletion of this charge-off account from my credit report. The lack of documentation, failure to issue a 1099-C, and non-compliance with consumer protection laws are more than enough reason for this charge-off to be removed.

Failure to Act : If this issue is not resolved immediately, I will be forced to take legal action to enforce my rights under the FCRA and FDCPA, and I will escalate this issue to the Federal Trade Commission ( FTC ), State Attorney General, and pursue civil litigation for violations of my rights under these laws. 

Request for Investigation and Action : I request that CFPB immediately conduct a full investigation into this charge-off and ensure that XXXX XXXX XXXX and the credit reporting agency take the necessary actions to delete this charge-off from my credit report. I demand written confirmation of the actions taken and a final determination within 30 days as required by law. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation