Consumer complaint received 2025-10-30 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TrueAccord Corp.
State: OH

Complaint narrative:
TrueAccord Corp . 
XXXX XXXX XXXX, XXXX XXXX XXXX, KS XXXX Debt Collection Department Phone : ( XXXX ) XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, OH XXXX Phone : ( XXXX ) XXXX Email : XXXX Subject : * * Formal Demand for Debt Validation and Proof of Ownership Notice to Cease Reporting Pending Validation Re : XXXX  / XXXX Bank and XXXX XXXX Bank XXXX XXXX to TrueAccord * XXXX  Loan No. XXXX ( Funded by Celtic Bank XXXX XXXX XXXX Loan No. XXXX ( Funded by XXXX XXXX Bank XXXX XXXX XXXX  Loan No. XXXX ( Funded by XXXX XXXX Bank XXXX XXXX Whom It May Concern : This correspondence constitutes a formal request for full validation and verification of the alleged debts you claim to have acquired from XXXX, XXXX and/or its originating bank partners ( XXXX  Bank and XXXX  XXXX Bank ) XXXX 

According to XXXX  response to my CFPB complaint, XXXX has confirmed that the above-referenced loans were charged off and transferred to your organization, TrueAccord, for collection. Therefore, under XXXX U.S.C. XXXX ( b ) of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2, I hereby dispute these alleged debts in their entirety and demand strict validation. 



I. Demand for Complete Validation and Proof of Ownership You are hereby required to provide complete validation and documentation within 30 days of receipt of this notice. The documentation must include the following items for each account listed above : XXXX. A true and complete copy of the original signed loan agreement and XXXX in XXXX disclosure bearing my signature. 
XXXX. A full accounting ledger showing all transactions, payments, interest, and fees from the date of origination through the date of charge-off. 
XXXX. The complete Purchase and Sale Agreement and/or Assignment Agreement between XXXX  ( and/or its originating bank partner ) and TrueAccord. This must clearly state the purchase price, date of sales, and the specific accounts included in the transfer. 
XXXX. An unbroken chain of title, showing all owners, assignees, or transferees from origination to your present possession, including all Unredacted bills of sale and assignment records. 
XXXX. Documentation of securitization or monetization, if these loans were ever bundled, sold, or pledged as collateral in a trust, investment pool, or other asset-backed security. 
XXXX. Proof of current ownership and authority to collect, including your current contractual right to report, collect, or enforce this alleged debt. 

Under XXXX U.S.C. XXXX ( b ), you must cease all collection activity and credit reporting until proper validation is provided. 


XXXX. Improper or Incomplete Validation Will Require Deletion Affirms response to my CFPB complaint included only general loan disclosures and an unsigned loan verification document. These materials do not satisfy the statutory requirement for debt validation as established in XXXX v. XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ) and XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX. XXXX XXXX. XXXX ), both of which affirm that collectors must provide * * competent evidence of ownership and amount owed * *, not mere form letters or account summaries. 

If TrueAccord can not provide the above documentation, you must : Cease all collection efforts immediately, Cease all credit bureau reporting, and Delete any existing tradeline from XXXX, XXXX, and XXXX, pursuant to XXXX U.S.C. XXXX ( a ) ( XXXX ) ( A ) and XXXX ( b ). 

Reporting an account without lawful ownership or verified accuracy constitutes a willful and negligent violation * * of the FCRA and FDCPA, exposing your company to statutory damages under XXXX U.S.C. XXXX, XXXX, and XXXX. 


XXXX. Notice Regarding Securitization and Transfer If the underlying loans were securitized, pledged, or sold to investors in any trust or asset-backed instrument, then XXXX, XXXX  Bank XXXX and XXXX XXXX Bank have relinquished beneficial ownership * *, and you can not claim any legitimate right to collect or report this debt. 

Accordingly, I demand written disclosure of whether these accounts were securitized, fractionally sold, or otherwise monetized under XXXX Articles XXXX and XXXX or any related assignment agreement. 


IV. Cease Reporting Pending Validation While this dispute is active, you are prohibited from reporting or updating any negative information regarding these accounts to any credit reporting agency under XXXX U.S.C. XXXX ( b ) and XXXX ( a ) ( XXXX ). 

If you have already reported this account, you must immediately mark it as disputed with all consumer reporting agencies and suspend all updates until validation is completed. 


V. Notice of Intent to Pursue Remedies If you fail to provide proper validation within XXXX  days or continue reporting/collecting without legal proof of ownership, I will : File formal complaints with the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission XXXX FTC ) XXXX and the Ohio Attorney XXXX Office ; Pursue a civil action under XXXX U.S.C. XXXX, XXXX, and XXXX, seeking statutory, actual, and punitive damages, along with attorneys fees and costs. 



VI. Summary of Demands To resolve this matter amicably, please provide the following within XXXX calendar days : XXXX. Complete validation, including the purchase price agreement and unbroken chain of title ; XXXX. Written confirmation of your legal ownership and authority to collect ; XXXX. Disclosure of any securitization or sale related to these accounts ; and XXXX. Suspension of all credit reporting until validation is completed. 

Failure to comply will be treated as a willful violation of federal law, and appropriate legal and regulatory actions will follow. 



Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation