vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-08-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: Block, Inc.
State: NY

Complaint narrative:
I reached out via phone call to support on a 34 minute and 56 seconds trying to resolve a high risk possible fraud concern of overdraft fees and concern on possible fraudulent email notification concern and the support team member seemed as if he had no clue what I was talking about and then after being out on hold for the fifth time the call went silent at 32 minutes and some seconds later waited the remaining 2 minutes and call was hung up on me with no further info or support after that happened I reached out to support via chat on cash apps mobile app and also was never advised or was addressed on my concerns and further review still have discrepancy transaction concerns after the advocate didnt address or answer my original concern I stated I was filling a complaint and would like to be directed to a supervisor and never got a supervisor to look into my account or these matters that originally were sent to me via bank institute via email and was provided a reference number for my complaint and nothing further a few moments later a message was sent to me stating they appreciate my patience and have escalated to the correct reviews claim and was provided another different reference number and chat was disconnected. Currently 2 hours later now no concerns resolved looked into reviewed for settlement of reimbursement fees and dont know if my bank is hacked if fraud has occurred if my account funds or my employer payroll is safe because I get my current paychecks direct deposited into my cash app account please help me on these issues I have start to finish conversation via chat with screen shot captured real time conversation on this situation and am just baffled and highly concerned.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: MA

Complaint narrative:
Consumer Name : XXXX XXXX XXXX, Consumer Social Security Number : XXXX, Consumer Date of Birth : XX/XX/XXXX Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA XXXX ( XXXX XXXX. XXXX ) that you, the Equifax credit XXXX XXXX XXXX XXXX information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a credit account opened at XXXX on XX/XX/XXXX under the account number XXXX. This account has resulted in fraudulent collections appearing on my consumer XXXX credit report. I do not recognize the aforementioned accounts, collection as reported. The aforementioned accounts, collections appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # XXXX as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts, collections are the result of identity theft and fraud. This account has been fraudulently reinserted to my consumer credit report after having been deleted, I have attached proof of Equifax 's response to my previous CFPB complaint showing the deletion.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I respectfully request your assistance in resolving an error that has significantly impacted my credit profile. An alleged late payment has been listed on my report, yet my records show that all obligations were met within the agreed timeframe.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am writing to formally dispute the inaccurate, unverifiable, and noncompliant information being reported on my Experian consumer credit report. I am asserting my rights under the Fair Credit Reporting Act ( FCRA ), Consumer Financial Protection Act ( XXXX ), and citing direct violations confirmed by the XXXX XX/XX/XXXX lawsuit against XXXX CREDIT BUREAU } * * I am a victim of XXXX  and broken laws based on the XX/XX/XXXX lawsuit against { CREDIT BUREAU } }. * * And XXXX also filling this complaint due to Experians repeated violations of federal consumer protection laws, failure to process my identity theft claims, reinsertion of accounts without notice, and continued reporting of inaccurate and noncompliant credit data. Despite multiple formal disputes, Experian has failed to meet its obligations under : - XXXX XXXX. XXXX Failure to conduct a reasonable reinvestigation - XXXX XXXX. XXXX ( a ) ( XXXX ) Failure to forward all submitted documentation to furnishers - XXXX XXXX XXXX ( b ) Failure to maintain maximum possible accuracy - XXXX XXXX. XXXX Failure to block fraudulent accounts upon identity theft report - XXXX XXXX. XXXX Identity Theft and Assumption Deterrence Act - FACTA Fair and Accurate Credit Transactions Act of XXXX - XXXX XXXX Compliance Standards Personal Information Inaccuracies Experian continues to list fraudulent and inaccurate addresses on my credit file, despite receiving my government-issued ID and utility documentation. The only valid address that should appear is listen in the letter All others are the result of identity theft or XXXX data mishandling. 
Accounts Reported in Violation of Federal Law LIST ACCOUNTS HERE : { Account Balance Date Opened Type Violations American XXXX XXXX {$40000.00} XX/XX/XXXX Auto Loan Reinserted without notice ( FCRA XXXX ( a ) ( XXXX ) ( B ) ), Failure to investigate identity theft ( FCRA XXXX ), XXXX XXXX XXXX, Failure to conduct reasonable reinvestigation ( FCRA XXXX ), Failure to maintain accuracy ( FCRA XXXX ( b ) ) Accounts reinserted without XXXX  or consumer notice, XXXX XXXX XXXX ( codes XX/XX/XXXX ), FCRA XXXX and XXXX ( a ) ( XXXX ) violations Pattern of Misconduct { CREDIT BUREAU NAME } XXXX XXXX This is not isolated. The CFPB filed suit against XXXX CREDIT BUREAU NAME } in XX/XX/XXXX ( Case XXXX ) for failing to forward disputes, illegally reinserting accounts, and disregarding identity theft claims the very same conduct XXXX reporting here. I am directly experiencing the same violations as outlined in that case.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am writing to formally dispute the inaccurate, unverifiable, and noncompliant information being reported on my Experian consumer credit report. I am asserting my rights under the Fair Credit Reporting Act ( FCRA ), Consumer Financial Protection Act ( XXXX ), and citing direct violations confirmed by the XXXX XX/XX/XXXX lawsuit against XXXX CREDIT BUREAU } * * I am a victim of XXXX  and broken laws based on the XX/XX/XXXX lawsuit against { CREDIT BUREAU } }. * * And XXXX also filling this complaint due to Experians repeated violations of federal consumer protection laws, failure to process my identity theft claims, reinsertion of accounts without notice, and continued reporting of inaccurate and noncompliant credit data. Despite multiple formal disputes, Experian has failed to meet its obligations under : - XXXX XXXX. XXXX Failure to conduct a reasonable reinvestigation - XXXX XXXX. XXXX ( a ) ( XXXX ) Failure to forward all submitted documentation to furnishers - XXXX XXXX XXXX ( b ) Failure to maintain maximum possible accuracy - XXXX XXXX. XXXX Failure to block fraudulent accounts upon identity theft report - XXXX XXXX. XXXX Identity Theft and Assumption Deterrence Act - FACTA Fair and Accurate Credit Transactions Act of XXXX - XXXX XXXX Compliance Standards Personal Information Inaccuracies Experian continues to list fraudulent and inaccurate addresses on my credit file, despite receiving my government-issued ID and utility documentation. The only valid address that should appear is listen in the letter All others are the result of identity theft or XXXX data mishandling. 
Accounts Reported in Violation of Federal Law LIST ACCOUNTS HERE : { Account Balance Date Opened Type Violations American XXXX XXXX {$40000.00} XX/XX/XXXX Auto Loan Reinserted without notice ( FCRA XXXX ( a ) ( XXXX ) ( B ) ), Failure to investigate identity theft ( FCRA XXXX ), XXXX XXXX XXXX, Failure to conduct reasonable reinvestigation ( FCRA XXXX ), Failure to maintain accuracy ( FCRA XXXX ( b ) ) Accounts reinserted without XXXX  or consumer notice, XXXX XXXX XXXX ( codes XX/XX/XXXX ), FCRA XXXX and XXXX ( a ) ( XXXX ) violations Pattern of Misconduct { CREDIT BUREAU NAME } XXXX XXXX This is not isolated. The CFPB filed suit against XXXX CREDIT BUREAU NAME } in XX/XX/XXXX ( Case XXXX ) for failing to forward disputes, illegally reinserting accounts, and disregarding identity theft claims the very same conduct XXXX reporting here. I am directly experiencing the same violations as outlined in that case.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I am requesting the following actions under the Fair Credit Reporting Act ( FCRA ) and other applicable laws : Permanent deletion of the fraudulent accounts listed below : XXXX XXXX XXXX  Account Number : XXXX XXXX  Account Number : XXXX Blocking of all identity theftrelated information under 15 U.S.C. 1681c2 within 4 business days of receiving my full identity theft documentation ( already provided ). 

Written confirmation that these accounts have been removed or blocked, along with a corrected and updated copy of my credit report. 

Failure to resolve this promptly and fully will result in formal complaints to the CFPB, FTC, XXXX, and Attorney General offices. I also reserve my right to seek legal action under FCRA 616 for damages and legal fees.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
I recently received a copy of my credit report, and I noticed some accounts on my consumer report that should not be on there. Please help me to validate the misreporting on my credit report and remove the inaccurate information found in my credit file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: AL

Complaint narrative:
Consumer Complaint Against Experian, Equifax, and TransUnion I am submitting this complaint against all XXXX  major credit bureaus Experian, Equifax, and TransUnion for their continued reporting of inaccurate and unverifiable information on my credit reports, in violation of the Fair Credit Reporting Act ( FCRA ). I recently obtained my credit file from XXXX and identified multiple inaccuracies and unauthorized inquiries that require immediate attention and resolution. 

This is a valid and specific dispute. I prepared and submitted each of my disputes, including proper identification and documentation. The bureaus are required by law to conduct a good-faith, reasonable reinvestigation under 15 U.S.C. 1681i ( a ). I also submitted formal requests for the method of verification and full file disclosures under 15 U.S.C. 1681e ( b ), 1681g, and 1681i, which have not been sufficiently addressed. 

Disputed Items : Incorrect Personal Information Incorrect Name : XXXX XXXX XXXX Unauthorized Inquiries XXXX XXXX  ( XX/XX/year> ) XXXX  ( XX/XX/year> ) XXXX XXXX ( XX/XX/year> ) Inaccurate or Unverifiable Accounts Collection : XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Charge Off XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) Late Payments ( Closed/Paid ) XXXX XXXX XXXX XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) These accounts and inquiries are either inaccurately reported or entirely unverifiable, which violates the FCRA. The bureaus have not provided the required method of verification as outlined under 15 U.S.C. 1681i ( a ) ( 7 ), nor have they shown documentation relied upon for verification. If any detail about a tradelinesuch as balance, status, date opened, or payment historyis inaccurate or unverifiable, it must be deleted per 15 U.S.C. 1681i ( a ) ( 5 ). 

Legal Violations : 15 U.S.C. 1681e ( b ) Failure to ensure maximum possible accuracy 15 U.S.C. 1681i ( a ) ( 1 ) Failure to conduct a reasonable reinvestigation 15 U.S.C. 1681i ( a ) ( 7 ) Failure to disclose method of verification 15 U.S.C. 1681g Failure to provide full file disclosure

Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I understand the importance of removing any incorrect information from my credit report according to FCRA 605B. Could you please review the attached documents? I've observed discrepancies in several accounts, which is quite concerning to me.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
All 3 credit bureaus had fraud reported under them. My bank account froze because of it and I can't get paid by my employer thru direct deposit. TransUnion and Experian were no problem to unlock with verification, but Equifax still hasn't after months and they're giving me the run around saying there's a " XXXX  '' and it's affecting not just me. I've had lawyers involved and when contacted by my bank AND lawyer, Equifax has stated they can't give out that info or help. My bank can not unfreeze my account without directly talking to Equifax and getting what they need. There's no reason it shouldn't be resolved after months. I've sent everything from birth cert in to leases to my drivers license. I've done everything but offer my XXXX or left arm. I can't do anything or pay bills.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I filed formal disputes with the credit bureau concerning inaccurate and unverifiable accounts on my credit report. Under the Fair Credit Reporting Act ( FCRA 611 ( a ) ), the bureau is required to conduct a reasonable reinvestigation within 30 days, consult with the original furnishers, and provide me with written verification or remove the information if it is unverifiable. Instead, the bureau appears to rely on automated systems ( such as eOSCAR ) without requesting or reviewing original source documents, in violation of its duty to maintain maximum possible accuracy under FCRA 607 ( b ) / 15 U.S.C. 1681e ( b ). In XX/XX/2025, the CFPB sued Experian for failing to properly investigate consumer disputes and continuing to report inaccurate data. The CFPB concluded that superficial or automated procedures fail to meet the FCRAs reinvestigation standard. I requested detailed information about their reinvestigation process and copies of any verification or certification they obtained from the furnishers. They failed to provide this documentation and have continued reporting the disputed items without proof. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
I demand immediate attention to serious inaccuracies on my credit report. Late payments have been reported incorrectly, despite the fact that these accounts have been paid as agreed. This misleading information is adversely affecting my creditworthiness, and I insist that corrections be made without delay. 
I expect a prompt response to rectify these issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
I demand immediate attention to serious inaccuracies on my credit report. Late payments have been reported incorrectly, despite the fact that these accounts have been paid as agreed. This misleading information is adversely affecting my creditworthiness, and I insist that corrections be made without delay. 
I expect a prompt response to rectify these issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( XXXX ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. 

So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft. 

This is a violation of both 15 U.S. Code 1681b ( XXXX ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for account listed without my expressed written consent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I was trying to purchase a car and realized I had things reporting incorrectly. to my credit. according to XXXX XXXX  XXXX there shouldn't be any damages to my report it's a defamation to my character.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-08-01 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Sued you in a state where you do not live or did not sign for the debt
Company: Resurgent Capital Services L.P.
State: NJ

Complaint narrative:
Theyve garnished some of my wages. I dont ow this company. Dont know what debt theyre speaking of. Never received notice of any kind. I only found out afrom them taking my money. When I asked for validation never received it!

Company response to consumer: Closed with non-monetary relief