Consumer complaint received 2024-03-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Radius Global Solutions LLC
State: FL

Complaint narrative:
I had a Wi-Fi account set up with XXXX XXXX in XXXX of XXXX. It was my XXXX XXXXXXXX XXXX XXXX, and me and my XXXX roommates decided to go with XXXX for a 1 year wifi contract. We were under the assumption that, as per the contract agreements, this would be a one year contract ( XXXX XXXX XX/XX/XXXX ), and would be automatically terminated once the year was up. Fast forward a year later ( XX/XX/XXXX ) - we moved out of our apartment that had the XXXX wifi setup, and assumed ( as per the original contract signed ) that the account would automatically shut off. A few months later ( XX/XX/XXXX ) I received an email from XXXX XXXX informing me that my credit score had taken dropped. I was very supervised and appalled to see a XXXX point drop ( from an initial score of around XXXX to XXXX ). I was also very confused to see that this was because of an outstanding debt collection from a company I had never heard of in my life ( Radius Global Solutions ). I was even more confused as to what this debt could even be from, as I have always paid off my credit card bills, rent/ utilities/ wifi on time, have never missed a loan payment, and have held an outstanding credit score of XXXX. After investigating this debt collection, I was very surprised and disappointed to find that XXXX had never stopped charging us for our wifi bill that was supposed to terminate in XXXX of XXXX. I called XXXX, and they informed me there was nothing they could do, as they had already sold the debt to the collection agency. I eventually ( XX/XX/XXXX ) paid the debt in full. I am very disappointed about this for many reasons. I had never received any emails from XXXX  requesting to be paid. I also never received any emails stating that I would be put into collections. I had been contacted by Radius Global Solutions a few times via phone, however, any time they called, they always called after business hours ( XXXX - XXXX ) and never specified exactly who they were. In fact, everytime I received a call, it was from a number I'd never heard of before, and the call was simply a strange and cryptic robot voice, stating that I owed money. I honestly just assumed it was a scam call. I am a man of principle. I understand that some of this responsibility lies on me, and I'm more than willing to admit that. That is why I was willing to pay this debt to the collection agency. However, I am a man that is also willing to stand up for myself when i feel it's right, and I personally don't believe that a XXXX point credit score drop should remain on my credit report. If XXXX and Radius Global Solutions would have made better attempts to contact and communicate this issue to me, I would have happily paid either of them in a timely manner, but they didn't, and instead resulted in an enormous credit score drop because of a costly miscommunication.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation