Consumer complaint received 2024-09-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: MO

Complaint narrative:
The ongoing misreporting of my USAA Federal Savings Bank account, XXXX XXXX XXXX and XXXXXXXX XXXX  account XXXX XXXX has damaged my credit score, tarnished my financial reputation, and resulted in difficulties obtaining credit. This has caused undue stress and has negatively impacted my financial opportunities.

I am filing this complaint against XXXX for the improper and unlawful reporting of my account with XXXXXXXX XXXX XXXXXXXX XXXX XXXX, and USAA Federal Savings Bank on my consumer credit report. Outlined below are the violations of each of the accounts adverse information in my report. XXXX is in direct violation of the Fair Credit Reporting Act ( FCRA ) and other related federal laws for the following reasons : XXXXXXXX XXXX XXXX  XXXX. Violation of 15 U.S. Code 1681c : Requirements Relating to Information Contained in Consumer Reports : XXXX is reporting adverse information related to my XXXXXXXX XXXX account. Specifically, XXXX continues to reflect a charged-off balance of {$2000.00}, despite a 1099-C cancellation of debt being filed. The continued opening, closing, and accrual of interest on this account is unlawful and violates my rights under the FCRA. 
XXXX XXXX XXXX 2. Violation of 15 U.S. Code 1681c : Requirements Relating to Information Contained in Consumer Reports : XXXX is reporting adverse information related to my XXXXXXXX XXXX account. Specifically, XXXX continues to report a balance of {$8000.00} despite a 1099-C cancellation of debt being filed. Although XXXX has updated this account to reflect a {$0.00} balance, XXXX inaccurately continues to report the balance as {$8000.00}. This practice violates my rights under the FCRA. 
USAA Federal Savings Bank - 3. Violation of 15 U.S. Code 1681c : Requirements Relating to Information Contained in Consumer Reports : XXXX is unlawfully reporting adverse information regarding my USAA Federal Savings Bank account, despite a 1099-C cancellation of debt being filed. Although XXXX has correctly updated the account to show a {$0.00} balance, XXXX continues to inaccurately report the account as charged off with a balance of {$1200.00}. This improper reporting constitutes a clear violation of the FCRA. 


XXXXXXXX XXXX XXXX XXXX. Violation of 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports : As stated in 15 U.S. Code 1681b, consumer reporting agencies may only include information in a consumer report with the written consent of the consumer. XXXX has failed to obtain my written authorization to report this adverse information, and therefore, this constitutes unauthorized use of my personal information. The ongoing report of this account without my explicit consent is unlawful. 
XXXX XXXX XXXX 2. Violation of 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports : According to 15 U.S. Code 1681b, consumer reporting agencies may only furnish a consumer report under certain conditions, including having the consumers written authorization. XXXX has failed to obtain my written consent for including this adverse information on my report. Reporting this account without my authorization constitutes a breach of the permissible purposes of consumer reports, as outlined in the FCRA, and amounts to unauthorized use of my personal information, potentially rising to the level of identity theft under 12 CFR 1022.3.

USAA Federal Savings Bank - 3. Violation of 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports : According to 15 U.S. Code 1681b, consumer reporting agencies may only include information in a consumer report with the consumers explicit written consent. XXXX has not obtained my written authorization to report this adverse information. The continued inclusion of this data without my permission violates permissible purposes of consumer reports as outlined in the FCRA, and amounts to unauthorized use of my personal information, akin to identity theft under 12 CFR 1022.3 XXXXXXXX XXXX  XXXX XXXX. Violation of 15 U.S. Code 1681e - Compliance Procedures : This section requires credit reporting agencies to maintain procedures that ensure the maximum possible accuracy of consumer reports and compliance with the FCRA. XXXX has failed to maintain reasonable procedures to verify the accuracy of the XXXX XXXX account and the appropriateness of its inclusion in my credit report. The 1099-C was filed, but the account continues to inaccurately show an active charged-off status, which misrepresents my financial history. 
XXXX XXXX XXXX 2.Violation of 15 U.S. Code 1681e - Compliance Procedures : Section 1681e requires consumer reporting agencies to maintain reasonable procedures to ensure compliance with the FCRA and to assure the accuracy of consumer reports. XXXX has failed to maintain the necessary procedures to verify the accuracy and legality of the information reported from XXXX XXXX XXXXXXXX XXXX The account continues to inaccurately report a repossession balance that does not reflect the XXXX status, thereby failing to comply with federal law. 
USAA Federal Savings Bank - 3. Violation of 15 U.S. Code 1681e - Compliance Procedures : Section 1681e requires consumer reporting agencies to maintain reasonable procedures to assure maximum possible accuracy of consumer reports and compliance with the FCRA. XXXX has failed to ensure the accuracy of my USAA Federal Savings Bank account reporting. The account shows an incorrect charged-off status with a balance, despite being settled and updated to {$0.00} by XXXX. This ongoing inaccuracy and failure to verify information constitutes a breach of compliance requirements under the FCRA. 


XXXXXXXX XXXX  XXXX XXXX. Violation of 15 U.S. Code 1681s-2 ( A ) ( 1 ) ( A ) - Responsibilities of Furnishers of Information : XXXX is required to ensure the accuracy of the information it provides to consumer reporting agencies. The reporting of this XXXXXXXX XXXX  account, despite a 1099-C being filed, demonstrates that XXXX did not conduct reasonable investigations to verify the accuracy of this data, thus further violating the compliance procedures outlined in the FCRA. 
XXXX XXXX XXXX XXXX. Violation of 15 U.S. Code 1681s-2 ( A ) ( 1 ) ( A ) - Responsibilities of Furnishers of Information : XXXX is obligated to ensure that the information it includes in consumer reports is accurate. The continued reporting of a repossession balance of {$8000.00}, despite the account being settled with a 1099-C, demonstrates that XXXX has failed to verify the information 's accuracy. This lack of verification and misreporting constitutes a violation of my rights under the FCRA.

USAA Federal Savings Bank - 3. Violation of 15 U.S. Code 1681s-2 ( A ) ( 1 ) ( A ) - Responsibilities of Furnishers of Information : XXXX must ensure that all information it reports is accurate and up-to-date. The continued erroneous reporting of this account by XXXX demonstrates that it has failed to verify the information provided by USAA Federal Savings Bank. This lack of verification is a violation of Section 1681s-2 and reflects a failure to adhere to FCRA compliance procedures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation