Consumer complaint received 2026-03-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
I have opened my account on this bank long time ago for my banking needs and after many time and many activities and transactions this bank has been placed my account on a unknown status without close my account, without any explanation or anything notification of closure with the respective release of my refund check for closed account because my account have many funds there, so after received a restriction when tried to log into the account I just contact support and not offer any information about so go to branch offices many times and the bankers there never offer any solution because they definitely dont have any idea about the ongoing situation or looks like they lack of knowledge about the ongoing situation so after that support follow to call again and phone support just said my account will be closed without any reason or more information so after many complaints and long long time closing to reach 360 days or more waiting for my respective funds with amount up to XXXX to XXXX issued on the regular check is still not received anything, instead of any solution this bank has been replied with a vague response and unexplainable " suggestion '' to say to people that originated the transaction as payments to my business that need to " recall funds '' so that suggestion doesn't make sense because the transaction received are just payments for goods and services and the originating banks said that Citibank don't need to say that suggestion because the wires transactions are fully cleared on Citibank and not merged any fraud activities or broken any fraud departments on originating banks, at this time need information about what are the regulations based on your side for held my money and just earn interest on that?, I know this bank is going to be broken but I go to ask an attorneys and pay for the first process of guidelines and what need to know about regulations and my agreement signed with this company/bank dont have any arguments for held my funds earning interest for the bank, so I have started a process with the general Attorney of my state and the state of California and follow up to this I Will start with a private attorney, so for start process I need the relevant information of legal compliance and all of the previous information required. This concern is just for finish the closure process of my bank account and formally request for the release of my refund check to my address on file, nothing else is need on this matter if the bank choose to pay attention on this situation. As per the complaints filled before to the relevant department without any cooperation or any attention of any agent with real knowledge and if the relevant team choose do not response I will request formally the following details and information : - The concern of this letter is just for scheduling a solution to this matter. - Request based argument on terms, agreement and conditions signed up for me and the bank and legal regulatory permission agreements used for this bank to maintain my funds for more of 300 days. - Request information from the legal department of the bank for start a legal compliance. This letter was sent to relevant executive manager/supervisor for a fair final resolution or obtain the respective information for start a process with the general state attorney of Florida XXXX XXXX XXXX follow for private attorney. Regards. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation