Consumer complaint received 2025-12-02 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
XX/XX/year> additional information to Fraud complaint against XXXX and Truist bank CFPB case number XXXX Truist claim XXXXXXXX XXXX XXXX  filing I have never used XXXX, so I had to look up the rules. This additional information is based on my research, also enclosed. 
Truist employees, in what they call their Client resolution Department, have told me several times that they would send me the information they used to investigate. Conversations were had with XXXX XXXX, XXXX XXXX, and XXXX XXXX, all apparently in different geographic areas. I did not take them up on this because I figured my bank would not steal my money. I did ask for their investigative information in XXXX and got the attached letter from XXXX XXXX dated XX/XX/XXXX. In that letter she stated, the documentation you requested used to decision your claim is proprietary and will only be provided upon receipt of a properly issued subpoena. Obviously hiding and lying. According to the letter from XXXX XXXX her instructions to hide evidence came directly from the top executives at Truist Bank. This speaks directly to the elder abuse complaint. 
This letter will establish procedures stated in Truist and XXXX information that were not followed, and I would like to see proof. 
XXXX. XXXX information says XXXX only sends money within the United States and not internationally. The fraudulent payments were made to an email with a residence in either XXXX XXXX or XXXX. This alone should represent grounds to return my money stolen. This is included with these documents. 
XXXX. The document Frequently asked questions about XXXX says to send money there is a recent recipients list or added recipients list. I would like to see this list and when and how these fraudulent emails were added to this list. 
XXXX. Under how do I enroll : It says there are terms and conditions I had to review and accept. I would like to know when this happened and see proof of it. It says I would receive a one-time verification code. I would like to see proof of this. Was this supposedly sent to my email or cell phone? You would certainly have proof of this. 
XXXX. Under How to use XXXX it says I had to register by signing up. I would like to see proof of this and know when this supposedly happened. 
According to this information to use XXXX there are actions and notifications I had to take that I never took. I would like to see evidence of this. As for the timeline of these fraudulent XXXX attempts, on the third XXXX attempt to steal money from my account I had already visited the local Truist branch, and the local banker had gone into my account and deselected XXXX. I had never selected it or opened an account. I would like to see the timeline and proof of how this was set up. 
I am XXXXXXXX XXXX XXXX XXXX XXXX and am also filing this as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation