Consumer complaint received 2024-02-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I received a pre-approval letter via mail from Capital One Bank for an auto loan ranging from {$4000.00} to {$55000.00} ; along with a referral to XXXX XXXX of XXXX in XXXX and again in XXXX. 

After completing my registration for the sale event ( intention to finance a vehicle ), I received a call from XXXX  XXXX of XXXX, I went in ( XX/XX/2024 ), I told them I was looking for an SUV with 3 rows ; the dealer selected a vehicle and informed me that it was the only vehicle I was approved for, we went for a test drive and I provided all the documentation they asked for including bank statements as proof of income. 

The agent at XXXX XXXX of XXXX told me that they ( XXXX XXXX of XXXX ) nor the bank/lender would accept my bank statements as " valid '' proof of income and denied me my right to complete the sale and drive off the lot with my vehicle, of which I was already pre approved for. I asked on multiple occasions including between XX/XX/XXXX and XX/XX/XXXX which bank they were referring to and was never given an answer. I called Capital One in attempt to confirm this was the lender, I was not able to get an accurate or direct answer. 

After attempting to connect with the finance manager multiple times after my first visit on XX/XX/XXXX, I was disregarded, placed on hold, and told I would receive a call back and never did. 

After calling Capital One bank and requesting to speak to a finance manager and/or an under-writter I was told that Capital One bank did not have one. 

After reaching back out to XXXX XXXX of XXXX, again, and sending in a job offer letter for a new position I just landed as proof of income as well as my W2 tax return information, I was told once again that it would not be accepted and at that point I would need a cosigner. 

I am very familiar with the TILA and Title 15 USC codes in relation to my rights concerning fair credit practices. 

The professionalism and mannerism at which I was being handled was not only unlawful and against the TILA and my rights as a consumer. It was also unfair and created a greater hinderance to my ability to navigate throughout my day to day with reliable transportation. 

I am sending in this written complaint to address this issue and to demand a speedy and smooth resolution that will consist of full acceptance of my PREVIOUS proof of income ( no other documentation will be provided by me as I am protected by TILA and LAW. ). I demand that I have an increase of credit from the lender in a total of the maximum offer of {$55000.00} ; in addition I would like to select the vehicle of my choice and last but not least I would like all charges included in the finance charge in accordance to Title 15 USC 1605 included and fully disclosed upon signing of contract : Charges listed below : Vehicle Insurance ( Full Tort ) Annual Percentage Rate Finance Charge Amount Financed Total of Payments Total Sale Price I do demand that my complaint be taken in to thorough consideration upon receipt, that a speedy resolution be met, in addition to XXXX XXXX of XXXX and the lender communicate directly with myself to confirm that all request listed in complaint are fulfilled and I have verbal and or written approval to pick up the vehicle of my choice WITHOUT the unlawful need to provide any other documentation aside from what was already provided due to the unnecessary delay on the deal/contract being completed. 

Thank you kindly for your time and assistance. 

Please feel free to communicate directly via email : XXXX or direct line at ( XXXX ) XXXX. 

With XXXX, XXXX XXXX : XXXX.

Company response to consumer: Closed with explanation