Consumer complaint received 2026-01-30 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Block, Inc.
State: PA

Complaint narrative:
I was a victim of theft, and someone\n Stole my Cash App card and made 7 deposits onto accompany account. Called XXXX XXXX. First and foremost, I disputed, XXXX all of them and for whatever reason they made me fill out the dispute forms one at a time, even though all seven were to the same merchant around the same time frame. The proof was pretty clear. Obviously Cash App allowed someone to make a deposit onto account in an entirely different name than mine.\n And not only that The thief knows my daughter and admitted to doing it to my daughter but also sent her the screenshots of when that company contacted him and he said word-for-word, why are you guys mad that I stole someone's card information? When? \nYou guys got the money! Because apparently after finding out that he did that, that company closed his account, but told me they couldn't refund me that I had to go through Cash App to do so I cash out all those screenshots and all those messages and long story short. They refunded 2 of the 6 payments a few days after I filed a dispute, but there still is 5 pending, and again, these were all disputed at the same time all to the same merchant, all for the same reason. So when I reach out the Cash App and say, why would you only refund 2 of these payments and they said they were still investigating the other ones, and I said, how's that possible when they're all the same, I filed them all the same so if one of the disputes is found ruled in my favor how aren't all of them because again, they are all the same company, all the same thief filed all at the same time and for about a week now, I've been just ignored and have contact the Cash App over and over and over again asking them why this is happening, and they continuously just say it's pending, there's nothing we can do, it's pending. Never.\n Actually directly answering any of the questions, I asked just being so rude and not understanding that I need my money back and it's obviously proven that I deserve to get my money back. But then, on top of that, they finally gave me a date when the dispute would be resolved. And I would get refunded, and I have proof of that as well, which was today, and then when I reached out to them today when I didn't receive the refunds, they said it can take up to another 4 weeks. And then still I haven't done anything about it. And the agent was literally pretending like they didn't tell me that when it said right in the conversation that I would get refunded by XX/XX/XXXX and over and over again, I kept saying, how can you lie to me and they just said we're sorry, and the agent also said that is unacceptable. And it's not fair to you. And we're sorry about that, but didn't do anything about it.Acknowledge that it was unacceptable to lie to me.\nBut did nothing about, After this was resolved thanks you guys reaching out the cash app they closed the disputes in my favor, now just a few days ago they've allowed the their to make multiple transactions to the same company that they told me would be blocked and it wouldn't happen again so here we are again smfh!

Company response to consumer: Closed with explanation