Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: OK

Complaint narrative:
RE : Formal Dispute of Equifaxs Failure to Properly Investigate Disputed Information I am filing a formal dispute regarding Equifaxs mishandling of my prior disputes and their failure to comply with the requirements of the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ). The CFPB 's recent lawsuit highlights systemic issues with Equifaxs handling of consumer disputes, which are directly relevant to my experience.

I previously disputed the following information on my Equifax credit report : Account Name : XXXX XXXX XXXX XXXX 
Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value. XXXX dismissed the action. Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account XXXX : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement, Improper Party in Interest , Lack of standing, Assignor failed XXXX properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed XXXX properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX XXXX  Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 
Despite submitting evidence to support my dispute, Equifax failed to conduct a proper investigation. Specifically : 1. Sham Investigations : Equifax failed to convey the full details and supporting documentation of my dispute to the data furnisher. Instead, they appear to have accepted the furnishers response without question, even though it contradicted the evidence I provided.

2. Failure to Provide Investigation Results : The response I received from Equifax was vague, confusing, and did not provide specific details of their investigation or evidence supporting their decision.

3. Potential Improper Reinsertion of Inaccurate Information : I am concerned that Equif

ax may have improperly reinserted information I previously disputed and believed to be corrected. Equifaxs actions appear to violate the following : FCRA 1681i ( a ) : Failure to conduct reasonable investigations of disputed information. FCRA 1681i ( 5 ) ( B ) : Improper reinsertion of previously deleted information with
out proper notice.

CFPA Prohibitions : Engaging in unfair acts or practices by failing to ensure accurate investigations and providing misleading or ambiguous responses to consumers.

1. Reinvestigate the Disputed Information : Conduct a proper and thorough investigation of the disputed account and provide detailed results of your findings.

2. Remove Inaccurate or Unverifiable Information : If Equifax or the furnisher can not verify the disputed account with evidence, delete it from my credit report immediately.

3. Provide Investigation Details : Share all documentation you used to verify the disputed account, including records from the data furnisher.

4. Ensure Compliance with the Law : Prevent improper reinsertion of any previously disputed or deleted information.

Company response to consumer: Closed with non-monetary relief