Consumer complaint received 2024-09-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
Subject : Dispute of Interest Charges on Best Buy Credit Card Account Dear Sir/Madam, I formally disputed the interest charges that have been applied to my Best Buy credit card account ending with XXXX. Despite my efforts to make regular payments and adhere to the promotional terms offered at the time of my purchases, I believe that these interest charges are incorrect and unfairly applied. 

On XX/XX/XXXX, I made my first purchase using the Best Buy credit card, acquiring two XXXX XXXX for a total amount of {$4100.00} from Best Buy. I began making monthly payments of {$180.00} starting in XX/XX/XXXX. This purchase was made during a promotional campaign a 0 % APR offer. 

On XX/XX/XXXX, I made a second purchase of XXXX XXXX amounting to {$770.00}, which was under a one-year 0 % APR promotion. I continued my monthly payments of {$180.00} for both purchases. 

In XX/XX/XXXX, while reviewing my statements in preparation for the end of what I believed to be the promotional period, I discovered that {$1200.00} of interest was charged to my account in XX/XX/XXXXXXXX  and another {$380.00} of interest was charged in XX/XX/XXXX. 
As of XX/XX/XXXX, the total amount of my payments was {$3700.00}, and the remaining amount before the interest charges was {$1100.00}. To my surprise, I found that my remaining balance was higher than expected due to these interest charges. I immediately paid the remaining balance of {$1100.00} on XX/XX/XXXX, excluding the disputed interest charges According to the billing statement, " Your Rights If You Are Dissatisfied with Your Credit Card Purchases '' indicates that if certain criteria are met, I may have the right not to pay the remaining amount due on the purchase if I am dissatisfied with the goods or services and have tried in good faith to correct the problem with the merchant. 

To use this right, all the following must be true : The purchase must have been made in my home state or within XXXX miles of my current mailing address, and the purchase price must have been more than {$50.00}. 
I must have used my credit card for the purchase. 
I must not yet have fully paid for the purchase. 
Given that all these criteria are met and I am still dissatisfied with the application of interest charges despite my good faith efforts, I believe I am within my rights to dispute these charges. 

I should have been adequately notified before these interest charges were applied. The statements were only available online, and I neither received any physical mail, email, or text ( SMS ) warnings about the impending interest charges. As a responsible customer, I made consistent payments under the impression that I complied with the promotional terms. Another important fact is that there was no notice in the statement before the promotion term ending month. 

Given these circumstances, I request that the interest charges be reviewed and removed from my account. I have acted in good faith to resolve this issue directly with Best Buy writing a formal letter explaining the situation in detail. 


Thank you for your prompt attention to this matter. I look forward to your response and a resolution to this issue. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation