Consumer complaint received 2024-02-21 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: First Advantage LNS Inc.
State: AZ

Complaint narrative:
XX/XX/XXXX I moved from the apartments in good standing after living there for a little over XXXX years ( I lived there from XX/XX/XXXX, XXXX XX/XX/XXXX which is 6 years and 3 months. The carpet should be covered under reasonable normal wear and tear and that the carpet most likely should be replaced after all those years regardless. Every section of that carpet did not need to be replaced even referencing the pictures. The {$450.00} combined deposit ( security and pet ) could have been used to correct any patches the carpet needed truly repaired. ) XX/XX/XXXX I received a phone call and email from the debt collecting agency stating I should pay {$1400.00} by XX/XX/XXXX or else they will report to the credit bureaus XX/XX/XXXX I contact the apartment as I never received any notice of debt or any itemization of my move out fees. They legally took away my right to dispute by waiting the 60 days to send to collections. The apartment would not communicate with me nor provide me any documentation instead informed me to contact the collection agency. 
I called the collection agency leaving a voicemail regarding the request of the information of the debt owed XX/XX/XXXX Documentation is received from the collection agency from the apartment they claim I owe {$1400.00}. There is a quote from XXXX XXXX with a quote of {$1400.00} which is the quote inserted on the move out paperwork XX/XX/XXXX I disagree with the charges and notice my pet deposit fee of {$200.00} was not used towards damages cost XX/XX/XXXX collection agency claims to forward my email to property manager XX/XX/XXXX I follow up with the collection agency as Ive received no new response XX/XX/XXXX the collection agency forwards another response from me to the apartment XX/XX/XXXX I follow up with the collection agency once again as the apartments is clearly unresponsive, I ask for this to be escalated and try to settle for 50 % of the balance XX/XX/XXXX collection agency forwards more documentation at XXXX XXXX and states they are willing to accept {$1200.00} to settle the account if paid by XX/XX/XXXX XX/XX/XXXX I am not willing to accept that amount and ask to be connected with a supervisor or cease all communications with me if nothing further can be done XX/XX/XXXX the collection agency forwards me the response from the property manager & new documentation. A quote from a new company not originally attached from XXXX XXXX XXXX XXXX XXXX stating a quote of {$1300.00}. 
XXXX/XXXX/XXXX I respond back informing them of the discrepancies of two different quotes theyve sent and ask for a resolution or otherwise cease all communication with me XX/XX/XXXX collection agency emails me at XXXXXXXX XXXX putting emphasis on the word deposit in all caps, stating theyll forward my response to the property XX/XX/XXXX I email notating that the company should take into consideration the depreciated value amount of the XXXX & I state would like to see receipt of the actual amount paid instead of seeing quotes. 

XX/XX/XXXX collection agency emails me at XXXXXXXX XXXX  stating the account is delinquent and it will be reporting to the XXXX national credit bureaus if {$1300.00} isnt paid by XX/XX/XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief