Consumer complaint received 2026-05-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Affirm Holdings, Inc
State: FL

Complaint narrative:
On XX/XX/year>, a dispute was filed with Affirm ( Loan ID : XXXX ) regarding a financed purchase of {$7200.00} for a XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, FL ( event date : XX/XX/year> ), purchased through XXXX. The dispute was filed because the product delivered was materially different from the product advertised and purchased. The listing was sold as a " XXXX XXXX XXXX XXXX, '' which advertised VIP benefits including early admission, VIP lounge access, and exclusive merchandise. When the seller initiated the ticket transfer, the XXXX tickets reflected only a standard section designation Section XXXX, Row XXXX with no XXXX, XXXX, or Package designation embedded by the original issuer. The only reference to " XXXX XXXX '' appeared in a free-text seller note within the transfer interface, which carries no official validity at a venue checkpoint. The seller 's own note also stated that " VIP merchandise ships after the show. '' The ticket transfer was declined, as accepting standard floor tickets in place of a XXXX XXXX XXXX would have constituted agreement to receive a materially different product. On XX/XX/year>, XXXX XXXX provided a written statement explicitly acknowledging : " VIP package benefits for this event are non-transferable and become invalid if resold, so we're unable to guarantee early entry, merchandise, or other VIP package elements on a resale order. Because of that, your order can only be supported as valid event entry for the seats themselves. '' This constitutes a direct, written admission by the merchant that they were unable to fulfill the product as advertised and listed. A screenshot of this correspondence was submitted to Affirm as urgent additional evidence on the same date, XX/XX/year>. Despite this, Affirm denied the first dispute on XX/XX/year> just five days after it was opened citing " merchant followed posted refund policy. '' Notably, Affirm also unilaterally changed the dispute reason from the original category to " My cancellation or refund was not processed, '' which does not accurately reflect the nature of the claim, which is product misrepresentation and failure to deliver the advertised item. A second dispute was filed the same day ( XX/XX/year>, intake date ) with the XX/XX/XXXX XXXX admission included as additional evidence. XXXX responded to the second dispute, and Affirm notified on XX/XX/year> that an evaluation was in progress. On XX/XX/year>, Affirm denied the second dispute, citing " merchant provided compelling evidence that the dispute is invalid. '' No substantive explanation was provided as to what evidence was reviewed or why the merchant 's own written admission of inability to fulfill the product was disregarded. Additionally, in the days leading up to the event, XXXX in coordination with XXXX cancelled a significant number of reseller tickets flagged as scalped listings, removing those tickets from buyers ' accounts. This enforcement action caused significant concern, as the ticket transfer had not yet been received at that point and was only initiated less than a week before the show, further demonstrating that the product was not properly fulfilled or secured in a timely manner. As of the date of this complaint, VIP merchandise has not been received, more than two weeks after the event date. Affirm is now threatening negative credit reporting if overdue payments are not made by XX/XX/year>, despite the fact that the product financed was never delivered as described.

Company response to consumer: Closed with explanation