Consumer complaint received 2025-06-24 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Nelnet, Inc.
State: FL

Complaint narrative:
I am filing this complaint against Nelnet due to serious and ongoing harm caused by their predatory loan servicing, illegal reporting practices, and failure to provide basic legal documentation. Their conduct has left me financially paralyzed, with long-term damage to my credit, access to housing, transportation, and stability. 

I currently owe over {$65000.00} in federal student loansloans I allegedly agreed to when I was XXXX years old, unemployed, and with XXXX income. Despite that, I was allowed to take on a debt burden of over {$50000.00} with no financial literacy, no co-signer, and no explanation of the long-term consequences. 

When I asked Nelnet why my loans were broken into over a dozen separate accountseach reporting as a separate delinquency on my credit reportthey claimed I had signed a Master Promissory Note ( MPN ) allowing this structure. However, when I requested a copy of that note, they could not produce it. They openly admitted they do not have the signed document, and that I would need to contact another company. 

They are actively reporting these fragmented, delinquent accounts to credit bureaus, damaging my credit profile in multiple instances for a single debta practice that is misleading, punitive, and devastating to my financial standing. 

To make matters worse : They have outdated contact information on file, including a XXXX-old phone number and an address I havent lived at in 12 years ( my parents ' former condo ), meaning I missed vital notices and had no reasonable opportunity to engage or dispute errors. 

Their billing system has applied {$0.00} in payments toward principal or interest during the most recent statement cycle, despite my efforts to repay. 

My current credit score is now so low I can not qualify for a basic credit card, a car loan, or an apartment lease. 

I am forced to spend excessive amounts on XXXX rides just to commute to work, as Ive been denied transportation financing directly due to their inaccurate and unverifiable credit reporting. 

I believe this entire loan structure was designed to trap borrowers like me in long-term debt with no exit. Nelnet is attempting to enforce repayment for loans : That are not supported by a valid contract, That were originated when I was a minor with no ability to repay, and That are being misrepresented on my credit file in a way that multiplies the harm unfairly. 

This conduct may rise to the level of violating the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and the Higher Education Act, and may also justify a Borrower Defense to Repayment discharge based on lack of informed consent and servicer misconduct. 

What would you like the company to do to resolve your issue? 
I am formally demanding the following relief : Immediate removal of all delinquent student loan tradelines from my credit reports until Nelnet produces verifiable, signed documentation of the loan agreement ( i.e., the original Master Promissory Note ). 

If such documentation can not be produced, the debt must be canceled in full as unenforceable under federal law. 

A full investigation into Nelnets reporting of separate delinquent accounts for a single loan obligationan action that unfairly multiplies credit damage. 

A detailed accounting of how payments and interest have been appliedand corrections if misapplied. 

Immediate correction of all personal information held and used by Nelnet, and proof that such outdated contact info is no longer used for any collections or reporting. 

Review and approval of my case for Borrower Defense to Repayment discharge, or direct referral to the Department of Education for cancellation based on the above facts. 

Why are you filing this complaint? 
Because of Nelnets mishandling and failure to comply with documentation requirements, I am being punished daily with : Complete credit destruction Rejection from apartments, vehicle loans, and financial tools Emotional and financial harm Ongoing expenses just to access basic transportation to survive I demand that Nelnet be held accountable for what I believe is an illegal and abusive loan servicing operation. The burden of proof should be on them to show that I legally agreed to these obligationsnot on me to endure the consequences of their negligence or missing records. 

I am respectfully requesting immediate enforcement action, full investigation, and complete relief from the CFPB.

Company response to consumer: Closed with explanation