Consumer complaint received 2025-07-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: United PanAm Financial Corp.
State: TX

Complaint narrative:
I am filing this complaint against United Auto Credit in regard to a credit reporting issue and deceptive business practice. 

I entered into an extension agreement with United Auto Credit in which I agreed to continue making payments on my auto loan to bring the account current and prevent further negative reporting. As part of that agreement, the representative explicitly promised that in exchange for my compliance, all negative reports previously submitted to the credit bureaus would be removed and the account would be updated as current. 

I held up my end of the agreement and made the payments as required. However, despite multiple months passing and my continued compliance, the negative information still remains on all three major credit bureaus XXXX XXXX XXXX XXXX XXXX XXXX and the account has not been updated to current as promised. 

This is not only unethical, it appears to be in violation of the Fair Credit Reporting Act ( FCRA ) : Potential Violations of the FCRA : 1. FCRA 623 ( a ) ( 1 ) ( A ) Duty to Provide Accurate Information Furnishers of credit information ( like United Auto Credit ) are required to report accurate information to credit reporting agencies. By failing to report the account as current after our agreement and my fulfillment of that agreement, they are knowingly reporting inaccurate and misleading information. 
2. FCRA 623 ( a ) ( 2 ) Duty to Correct and Update Information A creditor must promptly correct and update any information they determine is incomplete or inaccurate. United Auto Credit has failed to update my account status after being informed multiple times that the account is not reflecting the terms of our agreement.

3. FCRA 623 ( a ) ( 3 ) Duty to Provide Notice of Dispute If a consumer disputes information directly with a furnisher, that furnisher must include a notice of that dispute when reporting the account. I have contacted United Auto Credit and notified them of this reporting error, yet no correction or notation of dispute has been made. 
4. FCRA 607 ( b ) Maximum Possible Accuracy Credit reporting agencies must ensure the information they report is accurate to the maximum extent possible. United Auto Credit, by extension, is required to uphold this accuracy standard as a furnisher.

Request for Resolution : I am requesting that the CFPB intervene and require United Auto Credit to honor their agreement by : Removing all negative reports associated with this account prior to the extension agreement, as promised. 
Updating the account status to reflect Current as of the date the extension agreement went into effect.

Providing written confirmation of the credit reporting update.

Reviewing their internal practices for misleading or deceptive practices regarding payment extensions and credit reporting.

Consumers should not be misled into repayment agreements with false promises that are not honored, especially when these agreements directly impact their financial recovery and creditworthiness. 

Thank you for your time and assistance in this matter.

Company response to consumer: Closed with explanation