Consumer complaint received 2025-04-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I have experienced issues with Wells Fargo since the first overdraft fees were placed on my checking account ( approximately a year ago ). 

Wells Fargo failed to inform me properly when opening the account, failing to mention Standard Overdraft Coverage and letting me know that there were extra steps needed to avoid overdraft occurring on any of my account.

Wells Fargo has charged me over 3 overdraft fees to which each are {$35.00} fees over the course of the time Ive been banking with them. The amounts that they reflect were charged that should never have been approved ( {$12.00} XXXX, {$7.00} XXXX and another that I dont have the accurate number for just yet ). Not only are the overdraft fees unethically and unreasonably high ( there is no other bank that charges this amount that I know of ) but they charged these at their will given the overdraft occurring randomly. Ive had XXXX charges be returned in other instances with the same account, leading me to believe overdrafts were in fact not going to occur giving me peace of mind. Wells Fargo specifically asked me if I would like overdrafts to be enabled or not when opening the account, to which I claimed not and confirmed this through the process of opening. Wells Fargo bankers should have given the additional information of the Standard Overdraft Coverage there and then, which they did not, misleading me to believe overdrafts would never occur. 

They have numerous phone call recordings between myself and the bank customer service line, technical support department and executive department where I have rightfully insisted I be refunded these fees. They have denied all allegations Ive made. They refuse to provide the record of my own complaints made throughout the history of banking with them. I am not using my bank account as I have paused activity until this is resolved. Wells Fargo has failed to provide adequate information to its customers, has conned its customers into charging money where it shouldnt, and continues to charged monthly service fees to add to the list of charges where customers dont use the account. 


Wells Fargo has also charged a random {$5.00} service fee ( usually the service fee is {$10.00} ) into my savings account, to which this has never happened before in the history of having the savings account ( opened same time frame as the checking account. No information has been given to me regarding this. The charge was made on a whim without notice, randomly. 


Wells Fargo also mentioned to me that apparently they changed policies around XXXX - XXXX time frame ( approximately ) and only mentioned this on the telephone to me ( which only they have the recording of ) regarding the standard overdraft coverage, to which they failed to notify me prior to the phone call, where I had been making the complaint regarding the overdraft fees. 


Wells Fargo continues to commit to mistakes and actions that a short from scam, illegal and unethical. Misleading information, lack of information, unwillingness to pay for mistakes they have admitted to. A executive member over the phone has admitted to these mistakes however, only provided training to their staff in the future ( this also recorded but only Wells Fargo has record of ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief