Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
On XX/XX/XXXX, I reviewed an adverse action letter and requested a free credit report from XXXX as it said I had an account that went to collections. Since I knew this couldn't be the case, I opened my account with XXXX on XX/XX/XXXX, to review my free credit report since I received an adverse letter. I reviewed my report and saw that Barclays reported me as an Authorized User for an account that was closed in XXXX. I was added as an Authorized User by my significant other but at the time this report was made and the account being closed, we were long broken up. I called Barclays at XXXXXXXX XXXX  on XX/XX/XXXX as I requested to have this report removed from my credit report. The representative repeatedly asked me for the full account information when I advised her that I did not have the full account number and only the last XXXX of the account number, she then asked me for my ex 's social security number. By some luck, I was able to find it in old imessages. I provided her with the social security number and she stated that she couldn't find the account. I advised her that it was a closed account and she said she couldn't find the account. I requested to speak with a supervisor as the SSN I provided was correct and I couldn't understand how the SSN and the final 4 numbers of the account weren't enough. The female representative then placed me on hold three times, each time stating that she was going to transfer me to a representative. Each time, she said that because she couldn't find the account, she couldn't transfer me. After the final hold, I asked her for her name and financial institution number so that I could file a complaint with the CFB. She said that she didn't have a number and I advised her that since Barclays is a financial institution, it is highly unlikely that she does not have a number. She placed me on hold and upon her return she asked me for the account holder 's last name and last four SSN. I asked her for her number and she said she was going to try to find the account again. I told her that she just spent the last XXXX minutes telling me that the account couldn't be found and she wouldn't transfer me, so, please provide me with your number. After another back and forth, she suddenly found the account number and told me to send information to a XXXX XXXX to request I be removed. The call had gone on for XXXX minutes at this point. I requested, again, for her identifying number and she continued to be evasive. She placed me on hold XXXX more times and at the end said that was going to transfer me to her XXXX to file a complaint. I said, not needed, as I am filing a complaint with the federal government. She then went on to try and put me on hold again as she couldn't give me the number. I told her not to worry as I have enough call information and I'n sure it's recorded. She was not helpful, evasive and I am highly concerned regulatory wise.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation