Consumer complaint received 2025-05-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: ALLY FINANCIAL INC.
State: TX

Complaint narrative:
Subject : Formal Complaint Against Ally Bank for Withholding Funds, Causing Financial Hardship, and Emotional Distress To Whom It May Concern, I am writing to file a formal complaint against Ally Bank regarding their repeated failure to release funds from my account. This has caused severe financial hardship, emotional distress, and irreparable damage to my personal property. The account in question belongs to * * XXXX XXXX * * and * * XXXX XXXX * *, account number * * XXXX * *. 

Over the past few weeks, I have contacted Ally Bank numerous times in an effort to resolve this issue. I have complied with every request they made, providing any necessary information or documentation. Despite my efforts, Ally Bank has failed to release my funds and has broken multiple promises to call or email me with updates. Their lack of communication and follow-through has been frustrating and unacceptable.

The funds being withheld are my money, and I rely on that money for my basic needs. As a result of their actions, I have experienced the following : 1. * * Loss of My Home : * * I was unable to pay my rent due to the withheld funds, and my landlord was forced to evict me. On XX/XX/year>, at XXXXXXXX XXXX, my landlord removed my belongings from the property. 
2. * * Damage to Personal Property : * * My belongings, including valuable and sentimental items such as irreplaceable photographs, were left outside in severe rain. Many of these items were destroyed.

3. * * Financial and Emotional Toll : * * This ordeal has caused me extreme stress and XXXX. In total, I have spent approximately * * 9 hours * * on the phone with Ally Bank, receiving the same vague assurances and no real resolution. Their negligence has deeply impacted my mental health and financial stability.

I have explained these hardships to Ally Bank repeatedly, but they have failed to act with urgency or compassion. Their actionsor lack thereofare unacceptable.

I am requesting the following from the CFPB : 1. * * Immediate Release of My Funds : * * Ally Bank must release the funds they are holding without further delay.

2. * * Compensation for Damages : * * I am seeking compensation for the loss of my home, the destruction of my personal belongings, and the emotional distress caused by their negligence.

3. * * Investigation into Ally Bank 's Conduct : * * This behavior is unethical and unprofessional. I urge the CFPB to investigate Ally Bank 's handling of this matter to prevent others from experiencing similar harm.

I have exhausted every effort to resolve this issue directly with Ally Bank. Their repeated failures to address my concerns or provide a resolution have left me with no choice but to escalate this matter.

Thank you for your attention to this urgent complaint. I look forward to your assistance in resolving this matter and holding Ally Bank accountable for their actions. 

Sincerely, XXXX XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation