Consumer complaint received 2024-04-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: AMERICAN PACIFIC MORTGAGE
State: TX

Complaint narrative:
I was in the process of buying a home since XX/XX/XXXX. XXXX XXXX with American Pacific Mortgage was my lender. Apparently she had made a pre-approved and i had qualify for {$270000.00}. XXXX XXXX I found a perfect house that i loved with everything me and my family were looking for, and the best part was that it was {$230000.00}. So it was perfect. I had ask our realtor to put in the offer. The offer was accepted and we started the process. I paid {$2400.00} for the XXXX money, {$690.00} for a house survey and paid {$300.00} for a house inspection. Everything was going good until XXXX send a email on Friday XXXX XXXX stating that all paperwork was sent to XXXX Mortgage and that she was going to be honest of me being XX/XX/XXXX percent that I would get approved by the bank. 

I didn't understand what had happen from XXXX the XXXX being approved and investing on the new home to the XXXX being at XXXX percent. By this time my family and i had already started packing our belongings. My leaving room was full of boxes with our stuff. On Saturday XXXX the XXXX i received a text message from XXXX Mortgage what i decided to call back and asked if they knew anything about my situation. What XXXX XXXX XXXX I spoke with mention to me that everything that i had explained to him sounded like XXXX had done the pre-approval wrong and now she was having trouble getting me approved. 
Thursday, XXXX the XXXX was the last day to claim our XXXX money back. My wife and I decided to cancel everything since we couldn't get a response about what was going to happen. XXXX wouldn't answer the calls and she will only text back our realtor stating that my XXXX money was protected until Thursday and to give her a little longer. I didn't want to wait longer since i was putting in risk my XXXX money i did not want to loose the money and continue asking for the termination letter. 

On Tuesday XXXX I called XXXX Mortgage again and talked to a broker explain everything and after XXXX hours on the line with him. He explained to me that XXXX had run numbers wrong that me or my wife shouldn't have never been pre-approve that we did not qualify for a loan. She had done wrong the debt to income ratio, and the only option for us to get the house was if someone will co-sign with me. 

I really hope whoever is reading this takes it into consideration. What XXXX XXXX did to my family is not fair at all. She should get audit on her loan applications. I don't understand why would she let her clients invest money to a home that would never be there home. Or even get comfortable to start packing. Now I lost {$690.00} for a home survey and {$300.00} for a house that would never be mine. The most sad part is that i have my family unpacking all the boxes to put everything back. We shouldn't have gone thru all of this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation