Consumer complaint received 2024-09-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: TRUIST FINANCIAL CORPORATION
State: KY

Complaint narrative:
I was expecting a check that was suppose to be for {$22000.00}. The check received was for {$22000.00} .Insread of me getting the check a check was sent to Truist and I deposited there while I was withdrawning funds to pay some bills. When I got home I checked to see why the check was sent to the bank instead of my house and the person told me they didn't send the check yet.. I asked the person that how did the check get to Trusit, by magic. The check was already deposited so I couldn't stop it. On XXXXXXXX XXXX I tried to use my debiit card and it was declined. So I went to the XXXX brance of Trusit in XXXX Kentucky at XXXX XXXX XXXX They told me the main headquaters had put a freeze on my account for the check I didn't know where it came from. Later I lookat at the priority Mail to see where the check was sent from. It came from a place.I tried to contact the company where the check came from after Truist wouldn't do it. I had already told them the story about the check and I had no idea where the check came from. other than I gave them the information on A XXXXXXXX XXXX XXXX man could have finished a investigation by now and I told them so.. They wouldn't pay any of my bills yet they took in my direct deposits for my pensions and still won't release my money as of XXXX XXXX. I have called them asked them to call me and I would answer anything they needed. They not only closed abd block funds from my checking. They also closed my savings when didn't receive the check. I have called several times telling them I needed my money so I XXXX XXXX XXXX XXXX XXXX XXXX so I XXXX XXXX and they have yet to callme or relaease my funds. They're holding my money just to punish me and my XXXX insurace lady told me that Truist has done this to ohters. I will send the picture of the priority mail which I tried to contact from the interent but their phone number doesn't ring over 1 tiem that cuts off. I emailed their support and it doesn't work either because it was returned.. The name of the place the check was labeled as being sent from is XXXX XXXX and I will send that picture.. I have received late chargers because Truist won't release the {$15000.00} I have in the bank that was there before the fradulent was sent and I had some of those funds added after they quit paying my bills but kept my direct deposits. I would have paid all my bills on time if Trusit would send me my money.. One of the people in the Frad department told me it could take up to 90 days.. That would be from eith XX/XX/XXXX or XXXX because that is the dates on the letters I received that told me my acocunt was closed. The closeur bdate was at lkeast XX/XX/XXXX because that is the date I couldn't get any money out of the bank. ' The account statement says it took place at XX/XX/XXXX or something like that but my debit card was declined on XX/XX/XXXX. If it was deposted on the XXXX then why did they decline my card get denied on the XXXX? I will include what i still have here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation