Consumer complaint received 2024-12-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NC

Complaint narrative:
On XX/XX/XXXX, I purchased for my wife and I two XXXX XXXXXXXX XXXX refundable tickets. On XXXXXX/XX/XXXX, I placed a 24-hour " hold '' on a reservation for two XXXX XXXX ticket for XX/XX/XXXX XXXX The next day, I called XXXX and asked the agent to cancel the two XXXX XXXXickets XXXX apply the credits to the ost of the two XXXX XXXXickets, and charge my credit card for the difference in cost. I gave the agent my credit card number. He processed the transaction. After the transactions, I checked my wife 's and my XXXX account ( both online and via the XXXX XXXX ) and we were shown as being ticketed for the XXXX XXXXlight XXXX we has seat assignment for seats XXXX and XXXX, our XXXX  had been canceled XXXX and no XXXX  credits for those flights showed in the account. A check of the credit card showed we had also been charged {$300.00}. We were all set, or so we thought. 

Two and a half months later, when we arrived at the airport on XX/XX/XXXX to check in, we awere told by the gate agent I could check in but there was no record of a ticket number for my wife. We accessed the XXXX XXXXpp which showed for flight " XXXX '' she was " Status : Ticketed '' for a ticket that was " Issued : XX/XX/XXXX ''. They did not care, they saw no ticket number and we were told my wife could not fly unless I paid {$3200.00} for a ticket for which an XXXX XXXXgent had already processed a purchase ( for {$680.00} ). 

I have a phot of the App screen taken while at the counter showing her status as " ticketed ''. There system still had her seat reservation in place ( as well as her meal reservation ). Seat reservations can not be maintained if the reservation is on hold or has been ticketed and XXXX  claims neither was in place. 

The only explanation is there was a glitch in the processing of my payment for the two tickets. They payment for my wife 's ticket ( through credits and credit card charge ) did not get process properly and the ticket was showing as paid but no payments were recieved. But all that was invisible to us, it was a glitch in XXXX XXXX processing, yet XXXX, and Barclay 's Bank with whom the dispute was filed, are refusing to hold XXXX accountable for their error. And I am stuck with a {$3200.00} charge for a ticket which XXXX XXXXad already process the payment of such that the reservation showed as being " Ticketed ''. And in doing so, contradicts what XXXX XXXXndicates is possible with a seat reservation, that a seat had been reserved for XXXX months without it being on hold or paid for. Barclay 's has not, because it can not, explain why the evidence presented did not clearly demonstrate the {$3200.00} billing was a duplicate payment for a ticket that had previously been processed as " Ticketed ''.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation