Consumer complaint received 2025-01-13 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: TRUIST FINANCIAL CORPORATION
State: NV

Complaint narrative:
On or about Tuesday, XX/XX/year>, I contacted XXXX XXXX to inquire about ordering replacement filters for my HVAC system. The individual who answered my call informed me that filters could not be ordered until an inspection of my system had been conducted and suggested a {$69.00} service call. Given the approaching summer heat, I agreed, believing it was prudent to have my HVAC system inspected. 
On Friday, XX/XX/year>, a representative named XXXX XXXX from XXXX XXXX XXXX visited my home under lead # XXXX to perform the inspection. While XXXX was personable, his demeanor quickly became overbearing and high-pressure. He advised that my AC unit required significant repairs and asserted that it would be more expensive to repair than replace. He offered a {$2000.00} discount if I purchased a new unit that day. 
During his visit, XXXX made several calls to his office, and shortly thereafter, a crew arrived at my home and began disassembling my HVAC system. Within approximately XXXX minutes, XXXX presented multiple electronic forms on an XXXX, which he hurriedly scrolled through, insisting that I sign without providing a full explanation of their terms. 
My wife and I are XXXX XXXX seniors, and our daughter holds power of attorney over our affairs. Despite this, I was pressured into signing a contract without proper understanding or legal capacity. I am now receiving monthly statements demanding {$22000.00} at 8.99 % interest over 180 months, equating to {$220.00} per month. 
This entire process was riddled with misrepresentation, high-pressure sales tactics, and false diagnoses. I firmly believe that the inspection, sale, and subsequent loan agreement were conducted in violation of multiple consumer protection laws. Specifically : 1. Unfair Terms and Overcharging : The contract terms are excessively onerous and exploitative. 2. High-Pressure Sales Tactics : I was subjected to undue pressure to agree to the replacement without proper explanation of alternatives.

3. Misrepresentation of System Condition : The diagnosis of my HVAC system as irreparable appears to have been a tactic to coerce me into a sale.

4. Ambiguity and Lack of Capacity : The rapid and unclear presentation of the terms, combined with my age and legal limitations, renders this contract invalid. 
Additionally, I believe that XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ), knowingly engaged in deceptive practices designed to trap vulnerable individuals like myself into costly, risky loans. 
I am requesting an immediate, amicable resolution, including but not limited to : The cancellation of this contract and loan. 
A full investigation into the sales and inspection practices of XXXX XXXX XXXX. 
XXXX that such predatory practices will be addressed to prevent further harm to other consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation