Consumer complaint received 2025-03-11 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Hollis Cobb Associates
State: VA

Complaint narrative:
XX/XX/XXXX I received a text message from Hollis Cobb Associates stating I have a balance of {$720.00} with PT Solutions LLC. XX/XX/XXXX I spoke with XXXX at PT Solutions XXXX explaining the message I received and told her I had received another XXXX previous to this but thought it was a scam since I hadnt received any bills from them and could she please check my account to see if I owed them anything. She replied she did not need to check my account because they would never send a text requesting payment and neither would anyone the deal with. XX/XX/XXXX I spoke with XXXX at PT Solutions explained the texts and asked if she could verify if I had an overdue account. She checked and said my account had gone to collections but that was all she could see in her computer system. I told her I didnt understand this since I paid whenever I went in and XXXX gotten any bills from PT Solutions or Hollis Cobb Associates XXXX just these texts and a call from them. In XX/XX/XXXX I spoke with XXXX at PT Solutions explaining the situation and trying to find out why my account was sent to Hollis Cobb Associates for collections. She said I had not made any payments between XXXX XXXX. I told her I did not understand this so she gave me the number for their billing department XXXX. I spoke with XXXX at PT Solutions Billing Department and she discovered from looking at my account that my bills had gone to a wrong address ( XXXX XXXX instead of XXXX XXXX ) due to their typographical error therefore I couldnt have made a payment since I never received a bill. She said shed speak with the person who handled my account and her supervisor and since this was clearly their error they would make it right and her supervisor would contact the collections agency. She was to have called me back on Monday XX/XX/XXXX to confirm this had been taken care of. When talking to XXXX XXXX told her I remembered that PT Solutions system was down for quite some time and they were not able to accept my payments when I was there but XXXX said not to worry, they would bill me. This mustve been during that time period. When XXXX didnt call by XX/XX/XXXX I called her but was told she wasnt taking calls and XXXX offered to take a look at my account and see what was going on. I explained everything to him and he said hed talk to his supervisor and get back to me for sure that afternoon. Again, I never received a call back so the next afternoon XX/XX/XXXX I called XXXX to find out what was happening with my account and explained that since I never received any bills my account should not have gone to collections. He had to talk to his supervisor again and did call me back later. XXXX said his supervisor had made her decision and my account was to stay in collections and thats her final decision. He said they sent me XXXX bills and called me XXXX time and I never responded so it was on me. I told him I never received any bills so how could I pay them? And is XXXX phone call asking for payment for something I never received a bill for sufficient. I told him this was just not right to send my account to collections and possibly affect my credit when I never received any bills. He said his supervisor had made her decision -I knew I owed them money so it was my responsibility to call them and ask what I owed them. I asked to speak with his supervisor to discuss this but XXXX refused to transfer me to her or give me her name so I asked for his supervisors supervisor and again, he refused to transfer me or give me his/her name. XXXX said the final decision has been made and there is nothing I can do about it. He was very rude.

Company response to consumer: Closed with explanation