Consumer complaint received 2025-09-06 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: FIRST ADVANTAGE CORPORATION
State: CA

Complaint narrative:
Ive received XXXX offers of employment from XXXX different companies. Both use First Advantage as their consumer reporting agency. On or around the beginning of XXXX I applied and was given a conditional offer of employment for a company called XXXX, an XXXX XXXX for XXXX. After completing a physical and drug testing, I was later informed that the background check was being conducted. The background check had a notice to California residence, of which I am and currently hold a California drivers license. The application said that California residence with any drug convictions including XXXX older than XXXX  months does not need to be disclosed. The background check went through and a charge from XX/XX/XXXX appeared. Since it was past the XXXX months, I acknowledged the presence and the next day I received a notice from XXXX that my offer was being rescinded because my background results have come back as in eligible, but no specific reason was given, and no adverse action letter was ever provided. I was told that if I had any additional questions to contact first advantage which I did. I asked for additional details and for clarification as to why my background made me ineligible. I was told to write an email asking for clarification and disputing any incorrect information that was reported by first advantage, I wrote and sent that email on XX/XX/XXXX and received a response, acknowledging the receipt and providing a tracking for the complaint. That same day, I thankfully was granted another opportunity at employment through XXXX. XXXX made an offer of employment on XX/XX/XXXX. A background check was was requested on XX/XX/XXXX, again through first advantage. The background check asked if I had any criminal charges ( no timeframe ) I said I did and indicated the XX/XX/XXXX charge. They asked for additional information of which I provided. However, in this timeframe, the dispute that was submitted requesting a correction to the missing and erroneous details and requesting the additional information sent XX/XX/XXXX had not yet been responded to. On XX/XX/XXXX, I was sent a pre-adverse action letter where additional details was requested again by first advantage for the XXXX job. I provided the information however I still did not receive a response from the XX/XX/XXXX dispute. On XX/XX/XXXX, I was informed that because of the information provided by first advantage, information that was erroneous, that was disputed, and never updated, that now this job has also rescinded in their job offer. I asked if there was anyone I could speak to you for any details from XXXX, and they provided a phone number that actually goes to first advantage. Both companies have stated that first advantage had been the company that made the decision even though now as of XXXX XXXX XXXX days have gone by since the company acknowledged the receipt of my dispute, and none of the information has been updated, nor the details I requested have been provided and inaccurate information still being used which resulted in XXXX job offers being rescinded, both decisions made by first advantage.

Company response to consumer: Closed with explanation