Consumer complaint received 2024-10-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Credit Reporting Agencies are collecting consumer information when credit is pulled for a consumers preferred product and selling this information to companies that are mass distributing consumer reporting information for droves of calls and texts that are at harassing levels. 

Consumers information is being abused by credit reporting agencies more and more each day. Two years ago when this happened, I received a considerable amount of calls but this is way more volume than one consumer needs or is able to manage without having a mental breakdown. What is the CFPB working on to protect consumers from mental breakdowns due to harassment induced by sale of consumer reporting information by the consumer reporting agencies? What is the CFPB doing to regulate consumer reporting agencies who consumers are required to partner with by financers in order to obtain loans through financial institutions? 

For perspective, I have outlined a timeline of my consumer suffrage caused by the consumer reporting agencies. This level of call/text communication is harassing and quickly becomes confusing to consumers until we, consumers dont even know who they are speaking to or giving our private information to such as SSNs, DOB, etc . 

XXXX. XX/XX/XXXX- Applied for a loan directly with my current lender XXXX XXXX  XXXX. XX/XX/XXXX Lender requires credit report pull which I authorized. 
XXXX. XX/XX/XXXX - I received XXXX calls between the hours of XXXX am - XXXX pm who were soliciting better mortgage rates and falsely identifying as Partner with XXXX XXXX  from these # 's : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - As I was receiving the XXXX phone calls, I received text messages from multiple companies from these # 's : XXXX - no name/company - soliciting mortgage rates XXXX - XXXX  - XXXX XXXX XXXX soliciting mortgage rates XXXX - XXXX - soliciting mortgage rates XXXX - XXXX - deceitfully stating he is a Wholesale Broker Partner with XXXX XXXX - soliciting mortgage rates XXXX. XX/XX/XXXX ( Day XXXX ) - I received XXXX calls between the hours of XXXX am XXXX am from solicitors offering better mortgage rates and falsely identifying as Partner with XXXX XXXX from these # 's : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I applied for one mortgage directly through my current mortgage lender - XXXX  XXXX. I did not fill out additional online forms or inquiries pertaining to this transaction. XXXX XXXX  pulled my credit report as all lenders do to ensure i am qualified. The day after my credit was pulled by my current lender, I was inundated by calls and texts which continue to call, in large volumes. Consumers privacy and protection are being highly abused through credit reporting agency practices to profit from selling information that a consumer is required to release to gain a financial loan. This direct impact is impeding on the consumers right to privacy with personal finances entrusted to consumer reporting agencies. 

In addition to the above harassment, these companies are falsely representing themselves. These companies whose # s are listed above, are misrepresenting themselves as partners of XXXX XXXX  while soliciting mortgages to consumers. I have confirmed with XXXX XXXX  that these companies are NOT partners of XXXX XXXX. Of course they are not partners, the misleading telemarketers are in the same sale of business, attempting to solicit and take business from XXXX customers under false pretenses and aggressive to harassing call levels. 

As I tool XXXX minutes to write this to CFPB, I received XXXX additional solicitation calls from these # 's : XXXX XXXX XXXX Above included, is a total of XXXX calls thus far on XX/XX/XXXX from XXXX am - XXXX am and XXXX calls from XXXX. 

Consumer protection is needed with consumer reporting agencies and I am placing this complaint to inquire on what protection is currently in place for consumers whose information is being packaged, sold and abused by the only entities who report to financial institutions on behalf of consumer credit?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation