Consumer complaint received 2025-10-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
In XX/XX/year> I opened a account for my daughter because she had back pay of social security payments during that time my mobile account was hacked I showed pictures of some other person in my icon kept signing me out my account and locking my account completely after about XXXX I notice the banker was added on my daughter 's account XXXX XXXX at XXXX XXXXXXXX XXXX XXXX XXXXXXXX FL XXXX The moment I noticed that after that I started to notice that money was being siphoned out my account when I went into the bank and I let them know I also proved to them and show them pictures of what I was seeing on my end when I would pull up my mobile banking they never close the account never changed any information and then the lady XXXX XXXXXXXX was still on my over my daughter 's account which is very strange total was stolen from me XXXX I submitted a request to get my money back it was denied the bank said they did an investigation and they found that the money was spent and or due to it being sent to my account it was spent by me and again it was not I proved that someone else was had my login information and somehow had siphoned almost {$1900.00} out of my account I talked with a district manager by the name of XXXX XXXX I don't know his first name and nothing has came from that I talked to him in XXXX So since then I've dealt with nothing but frustration my accounts consistently being taken advantage of just recently I had a company that I was using called XXXX  which is a four payment company where you can make payments on a purchase but you can purchase it in full and just pay back the difference The company charge my card {$68.00} twice then proceeded to charge my card {$92.00} then charge my card {$17.00} then charge my card XXXX then charge my card XXXX then charge my card a separate {$80.00} as well and they only gave me the {$68.00} back once So that was my rent money I never got any of that back sizzle had incorrectly charged me and it's sizzle with an e not an eye so I was out of that money as well and this company has just been operating so unprofessionally a lot of the times when you talk to a representative they tell you a lie and then you go into the branch and then they tell you a different lie and you have to get down to the bottom of what does actual situation is yourself they do not do their research on a lot of their products so the representatives have no idea what you're talking about they say that they're leaving notes on your account but they don't A lot of times they do not leave any kind of notifications so you're left talking to a representative who feels like you're lying because there's no documentation to back it up however this time I have completely made a paper trail from XXXX all the way well from XXXX actually all the way up until this point and if you are of any XXXX any type of person do not bank with this bank You're better off with a credit union or something of that nature but do not use this bank for services unless very minimal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation