Consumer complaint received 2025-03-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: OneMain Finance Corporation
State: FL

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Formal Complaint and Request for Investigation into OneMain Financial To Whom It May Concern, I am writing to formally request an investigation into OneMain Financial regarding their failure to properly handle my identity theft dispute. A fraudulent account was opened in my name, and despite providing a police report and disputing the debt, OneMain Financial has refused to recognize the fraud. Their actions violate federal consumer protection laws, and I am requesting that the Consumer Financial Protection Bureau ( CFPB ) take action against them. 

Background of the Issue : XXXX. A fraudulent XXXX Credit Card account was opened in my name without my authorization. 
XXXX. I submitted a police report supporting my identity theft claim, but OneMain Financial stated they were unable to authenticate it without providing a valid reason. 

Violations Committed by OneMain Financial : XXXX XXXXXXXX actions are in direct violation of federal laws designed to protect consumers from identity theft and unfair debt collection. The violations include : Fair Credit Reporting Act ( FCRA ) Violation Failing to conduct a proper investigation into my identity theft claim, potentially subjecting them to fines of {$4100.00} per violation. 
Dodd-Frank Act ( Unfair, Deceptive, or Abusive Acts or Practices - UDAAP ) Misleading me about the validity of my police report and wrongfully denying my claim, which could result in fines of up to {$1.00} XXXX per day for egregious violations. 
Failure to Investigate Identity Theft Claims ( FCRA & Regulation V Violation ) OneMain Financials refusal to accept a valid police report violates consumer rights and may result in additional penalties of {$500.00} to {$1000.00} per violation, plus damages. 
Failure to Comply with Federal Identity Theft Protections Ignoring clear evidence of fraud, refusing to reinvestigate, and continuing to attempt debt collection on an identity theft victim. 

Requested Actions : XXXX. Confirm the authenticity of the police report I submitted to OneMain Financial. 
XXXX. Investigate OneMain Financials refusal to acknowledge clear evidence of identity theft. 
XXXX. Issue appropriate fines and penalties against OneMain Financial for violations of federal consumer protection laws. 
XXXX. Ensure the fraudulent account is removed from my credit report and that OneMain Financial ceases any collection attempts. 

Potential Penalties Against OneMain Financial : Based on their violations, OneMain Financial may be subject to the following penalties under CFPB authority : {$6800.00} to {>= $1,000,000} per day for civil penalties under the Consumer Financial Protection Act. 
Up to {$4100.00} per violation under the Fair Credit Reporting Act. 
Up to {$1.00} XXXX per day for reckless or knowing violations under the Dodd-Frank Act. 
Compensatory and punitive damages for failure to investigate identity theft claims. 

I request that the CFPB investigate OneMain Financial and impose the maximum penalties allowed by law to protect consumers from their deceptive and unfair practices. I have attached copies of my dispute correspondence, the police report, and OneMain Financials response for your review. 

Please confirm receipt of this complaint and inform me of the next steps in your investigation. Thank you for your time and assistance in this matter.

Company response to consumer: Closed with explanation