Consumer complaint received 2025-10-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Affirm Holdings, Inc
State: GA

Complaint narrative:
I have had non traditional buy now pay later loans from Affirm Starting from XX/XX/XXXX until XX/XX/XXXX, a total XXXX by now pay later and all paid in full except for XXXX to The first had a beginning balance of {$1400.00} which I paid {$1300.00} with a balance of {$340.00} and the other started with a balance of {$1500.00} and I paid {$1400.00} with a balance of {$430.00} these balance due included interest on the initial processed amount and as you can see the initial balance taken out listed above. Even with a credit rating of XXXX I was charged the highest interest rate, these types of lending practices I am unfortunatly accustomed to as a XXXX borrower. I have had 35 % interest rates with a credit score of XXXX but these are the breaks. I am reporting Affirm and XX/XX/XXXX due to the reporting that is outside of the parameters of the guidelines set by the company. I never agreed to reporting as none of the other paid in full loans had been reported to help my credit, and even after those two loans i had another loan that was not reported. According to Affirm after XX/XX/XXXX new loans taken out would be reported but I believed these to be Private loans and even with corresponding with Affirm about the two in dispute they have ruined my credit and without respect to the other XXXX loans taken out and not reported I believe this is malicious and has to be corrected. I have no problem paying anything that I owe, the issue is that this was not done according to the contract agreement and I disputed this withXX/XX/XXXXwith to no avail. My credit score dropped from upper XXXXXX/XX/XXXX to XXXXXX/XX/XXXX and this is not legal thatXX/XX/XXXXand Affirm who pays a fee to XX/XX/XXXX to report such things is what has to be corrected. Companies can not just arbitrarily pay a fee to ruin your credit if that was not a part of the contract for reporting and for a nominal fee ruin someones life. I would like to see this issue reviewed and corrected as a view of my credit history should not revolve around XXXX out of XXXX buy now pay later to which I paid over the amount of the orignal processed amount and if there had been a fair communication this would not have happened as I paid what I could and got right back on track, the interest rate adjusted would have had the loans paid in full without the exorbitant interest rate given to a person with excellent credit. It should be noted that Affirm has done nothing to resolve the matter andXX/XX/XXXX refuses to remove the negative report, in doing so would resolve the matter. If Affirm can report negative then the entire history should be reported which in this case would be XXXX loans and what the true balance is and what was paid, that is what makes this an issue, the loan contract doesnt support reporting and should be removed. I had my credit card balance reduced from {$2000.00} to {$500.00} because of this ( XXXX called me directly and told me this ) and my work requires that I have a decent credit rating, this has become rediculous. I have {$100000.00} in student loans from sending my kid/self to college {$75000.00} is actual loan balance the rest is interest. That's not hurting me as much as a buy now pay later ... this is illegal. Please help resolve this matter it should be illegal for credit reporting agency 's to take a fee to report bad information and its double jepardy for a XXXX borrower. I need help to correct this it is literally hurting all types of things in my life.

Company response to consumer: Closed with explanation