Consumer complaint received 2025-11-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Wells Fargo is allowing a knowingly fraudent activity to take place in spite of me trying to get it resolved. They are allowing conterfeit products to be paid for on my behalf after reporting the fraud, they denied me! Here is the last email I sent after the denial : I spoke with you people for an hour, and you told me that XXXX is denying my dispute. I am beyond angry at this point and will pursue this further with the FCC, the attorney general, and the FDIC. I am reporting you, XXXX, and the vendor, XXXX, for knowingly allowing fraud and will be advising with my attorney. 

The vendors clearly sold me counterfeit products, and I have proven this with the pics I recently attached that I am reattaching again. YOU NEED TO READ THIS CLEARLY ... THEY ARE FRAUD, AND IN NO WAY CAN XXXX DENY THIS! There are no markings on the products ; they were used, dirty, and not authentic. I DO NOT NEED TO HIRE AN AUTHENTICATOR WHEN CLEARLY THESE XXXX XXXX HAVE FRAUDED A US CITIZEN ONCE AGAIN AND YOU ARE ALLOWING IT, WHICH IS A CRIME IN ITSELF! 

Let me be very clear with you. When a product pulls up counterfeit, it's counterfeit! When the product is labeled by another vendor than the authentic vendor, it's fraudulent! It doesn't require a rocket scientist or authenticator to prove it! YOU ARE TO PROTECT YOUR CUSTOMER, NOT ILLEGAL COUNTERFEIT PRODUCTS. I will pursue legal action against every one of you if this is not resolved immediately. I have provided more than enough proof, and I won't let this go until you are held accountable, with XXXX and XXXX, for allowing illegal fraudulent activity against your customer. XXXX XXXX. 

I will contact your media and publicize this on the news if necessary. You have wasted enough of my time, and I refuse to allow this to continue. The products are fake! You better reevaluate my claim immediately, as I will move forward with legal action if this is not immediately rectified within the next seven days from this email. I am contacting every means of media possible because it's time to put this to an end. 

To summarize : The products are fake and used, and I requested a full refund that they guaranteed and refused me. They closed my case against my will and credited me XXXX of my full purchase of XXXX! 
The products are labeled with a different name, as I showed you prior! The boxes they came in were used and not original/ The teeth on the dolls do not equal ninethat is fraud. 
The company XXXX XXXX is not represented on the dolls. 
The QR code is wrong and will not pull up. 
The product is labeled XXXX XXXXhow is this not fake when the company is XXXX? What in the XXXX is wrong with you people? 

Again, you need to continue this investigation as I move forward with my charges against your company and the rest of the parties involved. I want an answer within the next 72 hrs! You have caused me great stress and its causing me a loss of time as well and I will notify all parties of this as well. 

XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation