Consumer complaint received 2025-07-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
Hello.I went to my bank Huntington located at XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX. To deposit {$2500.00} today on XXXX XXXXXXXX XXXX XXXX XXXX through the drive- the window. The receipt shows XXXXXXXX XXXX The bank teller said to me I deposited {$2000.00} which is completely inaccurate and just wrong. Shes missing the ( {$500.00} ) she didnt include that was also with the rest of my deposit money. Which in total was {$2500.00}. Not {$2000.00} as she said I deposited which again is very inaccurate! The second I heard what she said to me, I immediately corrected her and said No! I gave you {$2500.00} not {$2000.00}. I specifically gave her XXXX {$100.00} bills XXXX {$20.00} bill and XXXX {$10.00} bill. She said no and so I went inside and spoke with the manager, XXXX XXXX and he said he will count her drawer at the end of the day and let me know if its short. If it is then it will be deposited the {$500.00} back in my account. I said even if it her drawer comes out even how do any of us know she didnt put the missing {$500.00} on the side somewhere or anywhere but in my account when she received the deposit through the window since I cant see what shes doing. Im in the car and therefore it was never in the drawer in the first place so itll come out right because it never was counted & never went in her drawer. Im missing {$500.00} that I know I gave her and went to deposit. Thats what I know and Im very upset and stressed out about this issue. I suggested why dont you play back the cameras since you have them all over it should able to pick up something if she did anything. So Look at the cameras! They completely refused to look at the cameras & said that they cant. Just completely dismissed me. Very rude and extremely unprofessional. No empathy no customer satisfaction. I told them that the cameras will say it all, theres cameras all over the bank, every angle in every direction to catch every thing & all movement. And again they said no we can not look at the cameras because were not in position to do so. I said that makes no sense. They said we cant I said then who can they said we dont know?, what do you mean you dont know how does it make any sense? You guys are working at this bank youre the manager you should be able to check surveillance cameras they refused. Which showed me that they stick together and maybe they do this to customers from time to time and got away with it and Im the one calling them out on it and theyve gotten away with it so many times, who knows, so thats why theyre just blowing this off so very casually. I did not feel comfortable at all addressing this issue to them and I never got out of line. Keep this in mind. I never cursed, never yelled. I kept my respect and decency even though someone took my {$500.00} and didnt deposit it in my account! Even with all this rude unwelcoming treatment. So I need someone in complete power of position to be able to get that footage on XX/XX/year> around XXXX. From Huntington bank located at XXXX XXXX XXXX XXXX XXXX, MI XXXX since they are refusing to do so. So I ask you to whom is reading this, Is that true? Are they not allowed to look and play back at their own surveillance cameras? I know exactly what I deposited because every month I deposit money for my bills and I count the money at home before leaving for the deposit because Huntington bank does not have deposit slips. Everything is just a verbal trust through the window. Its ridiculous how they do not have a deposit slip. If they had those deposit slips, there would be no confusion. Everything would be clear as day with the date, the amount, my signature and the written amount that I would be depositing. It would show everything with absolutely no misunderstanding on both sides but this verbal trust through the window is not accurate and its causing issues like Im facing right now. The teller knows what she did and the only way to put this all to rest is to play back the cameras and see what she did when I gave her my money {$2500.00}, its not going to magically disappear so thats why I need someone to see the cameras and play it back and see where did the money go? Where did the {$500.00} go? All I really know is what I gave her, which is {$2500.00} not {$2000.00} as she claims. Which is untrue! Im missing {$500.00} from my deposit I deposited, this is unacceptable. Im stressed out over this and very upset & over stimulated. I need someone to investigate this asap please! This has to be resolved immediately. I definitely need help with this. So please look at the surveillance cameras and put this to rest for my own mental ease and reassurance. I would appreciate this immensely if someone can help me know where did my {$500.00} go. Thank you

Company response to consumer: Closed with explanation