vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-11-30 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: The CBE Group, Inc.
State: CA

Complaint narrative:
Hello CFPB, Thank you for assisting us, the borrowing public, with our credit and finance matters in dealing with the notorious consumer-law breaking credit reporting agencies, debt collectors and creditors. They so blatantly violate the consumer-protection laws and rules. All of the above entities are rascals and must be reigned in. 

My complaint is with debt collector CBE GROUP of XXXX XXXX, Iowa. I had disputed this debt in the amount of {$210.00} about 9 months ago with XXXX XXXX XXXX XXXX of XXXX XXXX, Minnesota who deleted the negative remark after I had complained to the credit reporting agencies for lack of response from XXXX XXXX XXXX XXXX  Then, The creditor or XXXX XXXX XXXX sold it to the present debt collector, XXXX XXXX as it was not collectible due to its invalid status. Fortunately, this negative remark is only on my XXXX  credit profile. 

I have herewith attached a copy of my dispute letter addressed to the original debt collector, XXXX XXXX XXXX XXXXXXXX, and to which they failed to reply. 

Please contact the debt collection firm, CBE GROUP and request them to remove the derogative because it is interfering with my ability to get ahead financially.

Also, please advise the debt collectors, in somewhat harsh language, to behave and align with the consumer-protection laws.

Again, thank you very much CFPB staff for the good work you are all doing at the CFPB.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Portfolio Recovery Associates, LLC
State: MO

Complaint narrative:
I contacted portfolio recovery to request information in regards to two items that have been reported on my credit report. the orginal creditor on one was XXXX XXXX XXXX ; in which they said they do not have a record of and the other one is XXXX XXXX. I asked them to validate the debt in which they show me when the account was first opened, how much the account is, a break down of fees, and the contract. They were not able to furnish this information and have yet to remove this item from my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Frequent or repeated calls
Company: Navient Solutions, LLC.
State: NJ

Complaint narrative:
XXXX XXXX XXXX contacted me 4 times on Wednesday, XX/XX/XXXX. They left a voicemail. 
I called them back around XXXX. Representative wanted to verify my address and phone number and told me another company will be giving me a call. 

Yesterday, XX/XX/XXXX, they called me 4 times ( XXXX, XXXX, XXXX, XXXX ) and they left me 4 voicemails. Same voice, same representative I spoke to on Wednesday. 

Today, XX/XX/XXXX, I received 4 calls from them and voicemails ( XXXX, XXXX, XXXX, XXXX ) Every time I call back, its the same female representative with the horse voice asking to verify the same information. She seems to not know or remember that we already spoke on Wednesday the XXXX and she is very aware that i already have a payment plan scheduled for every XXXX of the month. 

They've called my job and threatened to garnish my pay. They also tried to get info from the HR representative like my ss # and date of birth. 

All these calls are unnecessary. I have not missed a scheduled payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: MI

Complaint narrative:
Well Fargo wrongfully foreclose on my home 2008, and I have fought to have them compensate me for the action, which cause the loss of that property valued at over 200k, this complaint has been instituted ( 4  times ) the last time it was forwarded to XXXX for a local law firm to initiate the law suit they told me to acquire an attorney. that is the reason we attempted to utilize their services. the name of the firm was XXXX XXXX XXXX telephone number ,XXXX and a web address of XXXX.this information was given through XXXX # XXXX. 

My window of opportunity is going to close by the end of the year, and statue of limitation is going to end.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Credit Karma, LLC
State: CA

Complaint narrative:
Hi. I have applied for XXXX XXXX which is a credit card meant to help consumers pay for medical bills. I got approved for XXXX XXXX on XX/XX/2018. XXXX XXXX is by XXXX. I am using Credit Karma to monitor my credit score and when I applied for XXXX XXXX, I received a notification that my credit score went down due to a hard inquiry. I did not check details as I knew it was due to me being approved for a {$5000.00} credit limit by XXXX XXXX. 

Today is XX/XX/2018 and just a few minutes ago, I am SHOCKED that Credit Karma reported that my credit score went down again. I checked what may have caused this and now it shows I have 2 HARD INQUIRIES from XX/XX/XXXX ( by something called XXXX ) and XX/XX/XXXX ( by XXXX  ). I have checked Credit Karma FAQs and found out that XXXX   does not even exist and it is an issue consumers encounter when applying for/getting approved for XXXX XXXX. 

I am seeking help to REMOVE XXXX 's hard inquiry. It shows as " XXXX '' and it says it's " NATIONAL CREDIT CARDS/AIRLINES ''. This is an error and I did not approve nor did I start this hard inquiry. I only applied for XXXX XXXX by XXXX. 

Please advise. 

Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: DISCOVER BANK
State: CA

Complaint narrative:
Last year in XX/XX/XXXXI talked with a DISCOVER agent regarding the DISCOVER IT Miles credit card. The DISCOVER agent made a clear and unambiguous promise to me that after a year of using this credit card, DISCOVER would match all the miles I earned automatically at the end of the first year. I was told that I just needed to open a DISCOVER IT Miles credit card to receive this benefit. Because of this benefit being offered, I chose DISCOVER IT Miles credit card over the competitors. I thought this was a great offer because I needed to earn points to fly and visit my family in Missouri. Consequently, I accepted this offer and starting using my DISCOVER IT Miles credit card for most of my purchases. I spent thousands of dollars in one years time in anticipation of receiving this doubling of miles. However, after a year, I noticed that the miles I earned were not matched by DISCOVER. In fact, when I called the customer service center and requested this issue to be resolved, I was told DISCOVER would not match anything because I was a previous DISCOVER card holder. I then requested the phone records and phone recording of my call so I could substantiate that I indeed was promised these terms by an agent of the company. In response, the supervisor told me that it was deleted and that DISCOVER does not keep records of any phone conversations after 6 months. The supervisor then went on to say that there is nothing he could do and implied that I should have known this because he heard this information on a DISCOVER commercial. I am sorry, this is unacceptable. I'm am simply requesting that the terms of our agreement be honored. I have been a loyal customer for 16 years since XX/XX/XXXX.

I have attached the screen shot from the Discover website. The language states clearly on the front page that Well match all the MILES youve earned at the end of your first year, automatically. The website does not clearly and conspicuously state that existing customers will not be eligible. Furthermore, regarding the ( # 2 asterisk ) designation at the end of this paragraph, it is almost impossible to find. This is evidence of what was offered to me by a DISCOVER agent, that DISCOVER would match or double the miles of any user after using this credit card for 1 year.

For all these reasons, I am requesting all the MILES Ive earned be matched as the DISCOVER agent presented to me. I look forward to hearing from you!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: LEXISNEXIS
State: OH

Complaint narrative:
I would like to request a security freeze placed on my Consumer Disclosure Report. I choose to opt-out of your disclosing future information until further notice including the C.L.U.E .

Report and other furnished Lexis Nexis, XXXX XXXX, XXXX inquires regarding all personal information. This security freeze request not only restricts credit bureaus and creditors, but also future potential employers until I lift this restriction. Under the Fair Report Act, you are required to comply.My name is XXXX XXXX XXXX, I recently reviewed my credit report and discovered the following addresses listed. These addresses are inaccurate. XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: MONEY SOURCE, INC., THE
State: TN

Complaint narrative:
Received Trial modification plan documents from my mortgage servicer The Money Source. The three Trial payments requested have been remitted by money order. Received final Loan modification package by mail. The Modified mortgage payment is more than the trial payments. I've requested a review of my escrow account because my homeowner insurance has been reduced by a substantial amount and the property taxes are incorrect they are over collecting for property taxes and Hazard Insurance. I inquired with he Money Source Customer service when would the trial payments totally {$3300.00} be applied to my mortgage, they stated they could not answer that question. Customer service stated they will not review by escrow account to correct taxes and insurance for the correct amount. I was instructed was to sign the final Loan modification documents even though the mortgage payment and escrows are incorrect. I don't want to lose my home but I don't want to sign the incorrect modification documents. Since my loan is and FHA loan did The Money Source submit a claim against my private mortgage insurance. The Money Source Customer service has been rude nd unwilling to answer questions and assist me with retaining ownership of my home. 
See Attached documents

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am writing to request a correction of the following information that appears on my credit report. 
I am a victim of identity theft and I write to dispute certain information in my file resulting from the ID Theft. 
I have attached the items I dispute on my credit report. The items I am disputing do not relate to any transactions that I made or authorized. 
Please carefully review and remove or correct this information at the earliest possible time. 
Enclosures -Copy of the FTC Identity Theft Affidavit -Copy of the Social Security Number -Copy of the Driver License -Copy of the Utility Bill

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-11-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA

Complaint narrative:
Opened an account on XX/XX/2018 with fifth third bank. Deposited {$1000.00} as part of a promotion to earn {$500.00} after 60 days. I was not informed of any service fees on the account nor did I ever receive a debit card. When I returned to the bank 60 days later I was told that I did not earn the {$500.00} due to the monthly charges.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: NY

Complaint narrative:
In XX/XX/2017 I was notified by Navient that I was entitled to a deferment on my student loans ( one subsidized, one unsubsidized ) because I had been enrolled half time in graduate classes for one semester. I called to ask how much I would have to pay to avoid capitalizing interest and was given an amount in the vicinity of {$72.00}. I attempted to pay this amount twice but it was returned to me because they claimed I sent it to the wrong address, which I do not believe I did. When I looked at my account history last month, I realized a much larger amount of interest was capitalized than I would have paid if I had made the {$72.00} payment for the six months. Also, the months where payments were not taken from my account were different ( later ) than what they stated were the dates of the actual deferment. I was told that I had been given a " courtesy forbearance, '' and that interest had been capitalized on both accounts rather than just the unsubsidized acount. I assured them that I had never requested a forbearance and asked for it to be removed from my account and the interest charges credited back to me. I needed to speak to several customer service agents and supervisors before I was told that they would reverse the additional interest charges. I calculated the overcharged interest to be in the area of {$800.00}. I was asked to wait 24 to 48 hours to recheck my account. When I checked my account again it looked as if several transactions had been initiated to reverse the charges : one for {$870.00} on XX/XX/17, one for {$810.00} on XX/XX/17, and one for {$270.00} on XX/XX/17. My total balance due before I made this request was {$57.00}, XXXX. I expected to see a reduction in this balance after these credits were made, but instead, my total balance was within {$10.00} of what it had been before ( {$57000.00} ). I called Navient again and spoke to a supervisor who insisted that my balance was valid. I asked how it could be that I was credited this amount of money retroactively and my present balance remain virtually unchanged. She could not provide a reasonable answer to my question but continued to insist that it was valid. She offered to send a declining balance statement going back two years which I have attached. This statement looks nothing like the account history that is on the Navient website and I can not understand how the credits were allocated. Additionally, I do not have a comparison of the declining balance statement before the credits were made for comparison. I would like an explanation of how these credits were made to my account with no effect at all on my current balance.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Certified Solutions, Inc
State: NJ

Complaint narrative:
MY NAME IS XXXX XXXX IN THE PAST I HAVE TRIED TO COME TO AN ARRANGEMENT TO PAY MY DEBT OF XXXX THE PERSON THAT SPOKE WITH XXXX REJECTED ME THE OPTION OF BEING ABLE TO PAY A MINIMUM AMOUNT THEREFORE I WAS VERY AFRAID OF WHAT WAS GOING TO HAPPEN SHE MADE IT CLEAR THAT I HAD TO MAKE A DOWN PAYMENT OF MORE THAN XXXX I AM A SINGLE MOTHER OF A XXXX YEAR OLD TODDLER, ALSO WORKING A FULL TIME JOB TRYING TO MAINTAIN MY LIFE AND MY SONS. THEREFORE TODAY XX/XX/18 AT XXXX MADE A CALL TO THE BUREAU AGAIN TO TRY TO MANAGE AND PAY MY DEBT AT LEAST THE LITTLE I COULD CONTRIBUTE BUT PAY IT BACK THE PERSON I SPOKE WITH STATED THAT THE XXXX DOLLARS I PAYED WERE NOT GOING TO STOP XXXX FROM PROCESSING MY CASE AND SHE WOULD NOT ACCEPT IT I AM A CITIZEN OF THIS COUNTRY BEEN WORKING SINCE XXXX YEARS OLD THE FACT THAT THEY ARE REJECTING ANY SORT OF MY INCOME IT IS DISGUSTING AND I DO NOT WANT TO SPEAK WITH XXXX I WANT TO SPEAK WITH SOMEBODY THATS WILLING TO HELP ME AND WORK WITH MY CASE!!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Seterus, Inc.
State: CA

Complaint narrative:
Our servicer, Seterus is the worst! For several years we have been going back and forth relative to impound issues. Finally, after an NOD we submitted to their tactics and did a loan modification ( while still disputing that there is any negative impounds. I've paid the taxes and insurance personally forever, even when we fell into financial difficulties and got behind on the mortgage we always paid the taxes and insurance - yet Seterus kept adding on and saying that they did not get notice from the county or carrier - they paid, we paid after so many years there is a large overage somewhere and Seterus just doesn't know how to research ). Needless to say we paid on the 3 month loan modification on time - XXXX, XXXX, XX/XX/2018. We passed this and signed loan mod for good. Well, no statements ever came - instead we started getting collection calls asking for XXXX per month - I disputed this in several calls with Seterus stating that amount was very high and that we paid only {$550.00} during trial - to no avail. I even sent a payment for XX/XX/2018 in the amount of {$550.00} yet it never got applied as I never got a statement. I'm XXXX years old, have owned this house for long time and the financial confusion relative to taxes and insurance has literally killed me. They have yet to reconcile with county on the taxes and keep piling the account on. Finally in XX/XX/2018 they send first statement and of course it's asking for funds to cover XXXX on - even though I sent them a check ( probably got credited to someone else 's account ). This company is unnerving and acts more like a loan shark than servicer. They keep telling me that even though I didn't get any statements for 3 months I still should have made payments - I said which amount? your collectors amount or the amount that finally got sent to us. I'm XXXX and this is ridiculous.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: Flagstar Bank, N.A.
State: IL

Complaint narrative:
we had a tree fall on a shed on our property, a shed we only use to store a couple lawnmowers. we recevied a payment from our insurance company endorsed it and sent it to the Flagstar mortgage company loss department. along with the insurance adjustors report and all other needed documents. these were sent in XX/XX/XXXX. every time we call they say they are reviewing the documents. we do not wish to re build the shed and have sent a letter explaining this. they now hold the money in escrow and we can not get an answer from them if they will approve sending the monies back to us. the appraisla of the property show that the value of the shed is minimal to the overall property value.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Innovis
State: OH

Complaint narrative:
I would like to request a security freeze placed on my XXXX XXXX XXXX. I choose to opt-out of your disclosing future information until further notice including the XXXX XXXX 
XXXX and other furnished XXXX XXXX, XXXX XXXX, Innovis inquires regarding all personal information. This security freeze request not only restricts credit bureaus and creditors, but also future potential employers until I lift this restriction. Under the Fair Report Act, you are required to comply.My name is XXXX XXXX XXXX, I recently reviewed my credit report and discovered the following addresses listed. These addresses are inaccurate. XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-11-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: ID Analytics, Inc.
State: OH

Complaint narrative:
I would like to request a security freeze placed on my Consumer Disclosure Report. I choose to opt-out of your disclosing future information until further notice including the C.L.U.E . 
Report and other furnished XXXX XXXX, XXXX XXXX, XXXX inquires regarding all personal information. This security freeze request not only restricts credit bureaus and creditors, but also future potential employers until I lift this restriction. Under the Fair Report Act, you are required to comply.My name is XXXX XXXX XXXX, I recently reviewed my credit report and discovered the following addresses listed. These addresses are inaccurate. XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX OH, XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX XXXX, OH XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation