Consumer complaint received 2026-04-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: Selene Holdings LLC
State: MD

Complaint narrative:
Subject : Unfair Loan Modification and Mortgage Servicing Practices Selene Finance Complaint Against : Selene Finance LP Loan Number : XXXX Property Address : XXXXXXXX XXXX XXXXXXXX XXXX, XXXX, MD -- - 1. Summary of Complaint I am filing a complaint against Selene Finance regarding a loan modification executed in XX/XX/year> that materially increased my financial burden instead of providing relief. The modification resulted in a higher interest rate, increased principal balance, and significantly higher monthly payments, placing me at greater risk of default. -- - 2. Key Facts - Original loan balance : ~ {$310000.00} - Modified loan balance : ~ {$320000.00} ( increase due to capitalized amounts ) - Interest rate increased to 8.000 % fixed - Monthly payment ( principal & interest ) : {$2400.00} ( approximately {$2900.00} total with escrow ) - Effective date of modification : XX/XX/year> This modification effectively restarted my mortgage with worse financial terms. -- - 3. Basis of Complaint A. Payment Increased Despite Hardship The purpose of a loan modification is to make payments more affordable. Instead : - My monthly payment increased significantly - My financial burden worsened - My risk of default increased This contradicts the fundamental purpose of loss mitigation. -- - B. Capitalization of Debt Without Clear Benefit Approximately {$12000.00} in fees, interest, and/or arrears were added to my principal balance. This increased my long-term debt obligation without providing meaningful relief. -- - C. Unreasonable Interest Rate Increase My loan was modified to an 8 % fixed rate, which is substantially higher than my prior loan terms and inconsistent with sustainable modification practices. -- - D. Loan Restart / Re-Amortization The loan was fully re-amortized over a new 30-year term, increasing total interest costs and extending repayment duration. This structure benefits the lender while harming the borrower. -- - E. Lack of Meaningful Loss Mitigation I was not provided with a modification that reduced my payment or stabilized my financial situation. Instead, the terms appear designed to maximize lender recovery rather than assist the borrower. -- - 4. Harm Suffered - Increased monthly payment burden ( ~ {$1000.00} {$1500.00} higher than prior terms ) - Increased principal balance - Increased long-term interest costs ( tens of thousands of dollars ) - Heightened risk of delinquency and foreclosure -- - 5. Requested Resolution I am requesting that Selene Finance : 1. Conduct a full review of my loan modification for compliance with federal servicing standards 2. Provide a detailed breakdown of all capitalized amounts 3. Offer a reasonable and sustainable loan modification, including : - Lower interest rate - Affordable monthly payment - Appropriate term structure 4. Correct any servicing errors and ensure compliance with all applicable regulations -- - 6. Supporting Position This modification appears to violate the spirit, if not the letter, of federal mortgage servicing rules, including requirements that loss mitigation options be designed to help borrowers avoid foreclosure. The structure of this modification increased my financial burden and undermined my ability to maintain the loan, which raises concerns regarding unfair or deceptive servicing practices. -- - 7. Additional Notes I am prepared to provide documentation supporting all claims, including the signed loan modification agreement and payment history. -- - I request prompt investigation and resolution of this matter.

Company response to consumer: Closed with explanation