Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to formally dispute inaccurate and inconsistent information related to the following account on my credit report : Account Information : Creditor Name :XX/XX/XXXX Account Number : XXXX According to the Fair Credit Reporting Act ( FCRA ), credit bureaus and information providers are required to ensure maximum possible accuracy in reporting. However, this account contains multiple discrepancies that are negatively affecting my credit profile.

Basis for Dispute : Incorrect Charge-Off Reporting : The account is reported as charged off, yet it continues to reflect an ongoing past-due amount each month. This constitutes illegal re-aging, violating FCRA ( 15 U.S.C. 1681c ), which prohibits the re-aging of debts to extend their negative impact on a consumer 's credit report.

Inconsistent Payment History : The payment history reflects multiple months of " CO '' ( Charge-Off ) from XXXX through XXXX, despite the account status being updated in XX/XX/XXXX. The inconsistent reporting raises concerns about the accuracy of the data being provided to the credit bureaus. 

Discrepancies in Balance and Highest Balance : The reported balance of {$1300.00} appears to be solely accrued interest, as the original purchase amount was satisfied. The " highest balance '' listed as {$4900.00} does not align with my payment records. 

Last Payment Date Discrepancy : The last recorded payment is listed as XX/XX/XXXX. If any payments were made after this date, they have not been accurately reported, which is a direct violation of FCRA guidelines requiring accurate and up-to-date information. 

Product Defect and Manufacturer Replacement : The account pertains to a television that malfunctioned within two months of purchase. A XXXX technician replaced the TV, removing its outer casing and placing it onto a refurbished unit directly from the manufacturer. Given this resolution, the remaining balance appears unjustified.

Legal Grounds for Dispute : FCRA Section 609 ( 15 U.S.C. 1681g ) : Ensures my right to obtain and dispute the accuracy of my credit report.

FCRA Section 611 ( 15 U.S.C. 1681i ) : Requires the removal of inaccurate or unverifiable information.

FCRA Section 623 ( 15 U.S.C. 1681s-2 ) : Holds information providers responsible for the accuracy and integrity of their reports.

Truth in Lending Act ( TILA ) Section 1601 ( 15 U.S.C. 1601 ) : Mandates accurate disclosures and fair credit reporting.

Request for Resolution : I am formally requesting the following actions : Immediate removal of this inaccurate charge-off and past-due balance from my credit report.

A thorough reinvestigation of the discrepancies outlined above.

A detailed explanation of the procedures used to verify this information.

An updated credit report reflecting the necessary corrections.

This matter has significantly impacted my financial standing, and I expect a resolution within the 30-day period mandated by the FCRA. If the issue is not rectified, I will explore further legal avenues to protect my consumer rights.

Attached is a copy of my credit report highlighting the disputed information. Please confirm receipt of this dispute and provide a written response regarding your findings and corrective actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation