Consumer complaint received 2024-10-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
On XX/XX/year>, I made a payment of {$240.00} to XXXX XXXX XXXX XXXX XXXX, clearing the full balance on my account. XXXX XXXX confirmed they reported to all three credit bureausXXXX, XXXX, and TransUnionon the same date, providing identical information : a {$0.00} balance and the account status of closed and paid in full. Both XXXX and XXXX promptly updated my credit reports to reflect this, showing a {$0.00} balance and the account as closed and paid in full. However, TransUnion has failed to do the same, still showing a balance of {$240.00}, despite XXXX XXXX making multiple reports since XX/XX/year> with the correct information. 

Timeline of Events XXXX XXXX, XXXX  : Payment of {$240.00} made to XXXX XXXX, fully clearing the balance. 
XXXX XXXX  : XXXX XXXX confirmed they reported the {$0.00} balance and closed account status to all three credit bureaus. 
XXXX XXXX  : XXXX XXXX confirmed additional reports to TransUnion XXXX as TransUnion had not updated my credit report. Despite these confirmations and follow-ups, TransUnion has failed to update my report to accurately reflect the correct information.

Even after contacting TransUnions customer service multiple times, they have refused to investigate by reviewing all reports received from XXXX XXXX. I informed them that both XXXX and XXXX have already updated my report based on the correct information they received from XXXX XXXX in XX/XX/year>. Despite this, TransUnion still refused to look into the matter. Their record on my credit report for this XXXX XXXX account shows an incorrect last updated date, account balance, and account status, with completely different information when compared to XXXX and XXXX. Instead of addressing these discrepancies, TransUnion advised me to contact XXXX XXXX again ( which I have already done ) or file a dispute, which could take a minimum of 45 days to resolve. This is unacceptable, especially since the correct information has already been provided to TransUnion multiple times. Their refusal to take responsibility for their errors reflects poor service and noncompliance with federal regulations, specifically the Fair Credit Report Act ( FCRA ). 

This is not the first time I have had this exact issue with TransUnion. This year, I previously experienced a similar problem with my XXXX XXXX account, where TransUnion initially refused updating my credit report, even after XXXX XXXX confirmed in writing that they had reported to all three credit bureaus on multiple occasions that my account was closed and paid in full. Both XXXX and XXXX updated their reports immediately, but it took multiple escalations with TransUnion, over multiple weeks involving over 10 representatives and 5 managers, to resolve the issue. This recurring pattern strongly suggests a systemic issue within TransUnion that is failing consumers. 

I have reported to TransUnion multiple times that I believe this issue is not isolated to my credit report. I have major concerns that this may be affecting many individuals credit reports, potentially with or without their knowledge, and that it may be impacting their lives without any possibility of being corrected when making Transunion aware. Each time I have raised this concern, TransUnion has outright refused to investigate their electronic systems or data processes in relation to this matter. This repeated refusal raises serious concerns about TransUnions requirement to maintain accuracy and transparency, not just in my case but across all consumer credit reports. 

Under the FCRA, credit reporting agencies are required to maintain accurate information and correct errors promptly. TransUnions failure to investigate or correct this error in a timely manner is a clear violation of their legal obligations. Despite receiving the same report as XXXX and XXXX, TransUnion has failed to update my credit report, which demonstrates negligence in maintaining accurate consumer information. 

This incorrect balance and account status have negatively impacted my credit score and have affected my ability to secure financial opportunities. The ongoing delay in correcting my report has caused undue stress and frustration. These errors are not only affecting my creditworthiness but also undermining my confidence in TransUnions ability to manage accurate reporting. Both XXXX and XXXX were able to update their records promptly using the same information reported on the same day by XXXX XXXX. TransUnions failure to do so is a clear deviation from industry standards. Their inability to update my report despite receiving correct information reflects poorly on their system, processes and willingness/ability to correct their errors. 

I request that the CFPB investigate TransUnion for the following reasons : -Immediate correction of my credit report to reflect the accurate information reported by XXXX XXXX, showing a {$0.00} balance and a closed, paid-in-full account status. 
-An investigation into TransUnions compliance with the Fair Credit Reporting Act ( FCRA ) to ensure they are fulfilling their legal obligations to maintain accurate information. 
-An inquiry into potential systemic issues within TransUnion XXXX given that this is the second time I have experienced a similar issue where TransUnion has delayed or refused to update my report correctly while other bureaus updated promptly. 
-An investigation into the possibility that TransUnions system issues may be affecting a broader group of consumers, potentially without their knowledge, and their refusal to address these systemic concerns. 
-Hold TransUnion culpable for their failure to maintain the accuracy of consumer reports, as required by federal law. 

TransUnions failure to update my report in a timely and accurate manner, despite receiving the correct information, highlights a pattern of noncompliance that needs to be addressed. Additionally, their refusal to investigate potential systemic problems that could be affecting many consumers further demonstrates a disregard for the responsibility they have in maintaining accurate credit reports. I look forward to the CFPBs assistance in resolving this matter and ensuring TransUnion is held culpable for their actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief