Consumer complaint received 2024-04-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: NC

Complaint narrative:
The debt reported on my consumer report, the account status shows charge_off which is a certificate of indebtedness which is income and income can not be on a consumer report. So please remove my income from this consumer report. Plus it violating my privacy per the privacy act of XXXX. In addition to the fair credit reporting act 15 usc 1681 section 602 ( a ) states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumer 's right to privacy. XXXX as the consumer reporting agency has decided to not follow the law by putting my income on consumer report and violating my privacy. COMENITYCAPITAL/CHLDPLCE has reported non public information to the credit reporting XXXX XXXX after being informed of my rights to opt out. Which I did opt out. I revoked any all authorization I gave them to report or share my non public information but according to the XXXX XXXX XXXX XXXX violated the request. I have the right to make sure my private information isn't shared which is supported by 15 USC 6801 which states " It is policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. '' With COMENITYCAPITAL/CHLDPLCE being a financial institution by definition under that title it appears as tho WE have a problem. 15 USC 1681 Section 604 a section 2 states " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' The consumer, hey that's me, hey XXXX, XXXX I don't consent, I am opting opt XXXX don't report my NON public information. Whatever consent y'all thought y'all had XXXX, XXXX verbal XXXX non verbal, written, implied is revoked. 15 USC 6802 ( b ) ( c ) states " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless - the consumer is given an explanation of how the consumer can exercise that nondisclosure option " XXXX as a consumer reporting agencies is a XXXX parties to CXXXX XXXX XXXXXXXX never informed me my right to exercise my nondisclosure option. 15 USC1681 ( c ) ( a ) XXXX states Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other the records of convictions of crimes which antedates the report by more than seven years. " from the looks of it the consumer reporting company is the one not following the law. COMENITYCAPITAL/CHLDPLCE reporting this private information without consent to a 3rd party is not acceptable. 15 USC 1681s - 2 States ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. '' Compliance procedures 15 USC 1681e ( a ) '' Identify and purposes of credit users. Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title. '' Maintaining reasonable procedures did not happen in this situation because there error would have been corrected. A consumer may exercise the right to opt out at ant time. 15 USC 1681 XXXX Civil liability for willful noncompliance XXXX and XXXX XXXX are not complying. The privacy Act of 1974 5US Code 552a has violated. It like do they even follow the things they agreed to.

Company response to consumer: Closed with non-monetary relief