Consumer complaint received 2026-06-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: AZ

Complaint narrative:
Subject : Breach of Contract, Consumer Fraud, and Request for Loan Termination Under the FTC Holder Rule ( GoodLeap, LLC ) Complainant State : Arizona To Whom It May Concern, I am writing to file a formal consumer protection complaint against GoodLeap, LLC regarding a solar financing agreement entered into in 2021. 1. Background of the Transaction In 2021, I entered into a retail installment contract financed by GoodLeap, LLC for the installation of a residential solar system at my home in Arizona. The system was sold and installed by XXXX XXXX. As part of the inducement to enter into this high-dollar, long-term loan, I was explicitly promised a comprehensive XXXX workmanship and roof-penetration warranty. This warranty was a material term of the contract and a primary reason I agreed to the financing. 2. Breach of Warranty and Loss of Value The installer, XXXX XXXX, has since gone out of business and entered bankruptcy. Consequently, the critical workmanship and roof warranties associated with my system have been completely severed. I am now left with a financed asset that lacks the essential structural guarantees promised to me at the point of sale. 3. Application of the FTC Holder Rule My contract contains the federally mandated FTC Holder Rule notice ( 16 C.F.R. 433.2 ), which explicitly states : " Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained pursuant hereto ... '' Under this federal regulation, GoodLeap, LLC steps into the shoes of the bankrupt installer. Because the installer committed a fundamental breach of warranty, I maintain the legal right to assert that breach against GoodLeap as a complete defense against further payment obligations. 4. Violation of Arizona Consumer Protection Laws As a resident of Arizona, I am further protected by the Arizona Consumer Fraud Act ( A.R.S. 44-1521 et seq. ). GoodLeap partnered with a deceptive contractor to originate this consumer loan, and I am now being forced to pay for a compromised product with XXXX operational support or liability protection for my roof. Furthermore, my system is currently broken, and GoodLeaps frontline customer service has failed to offer a meaningful remedy, instead insisting that I continue paying the full loan balance for an unbacked asset. Requested Resolution : Because the structural and workmanship warranties are permanently lost due to the installers insolvency, I request that the CFPB compel GoodLeap, LLC to fulfill its legal obligations under the FTC Holder Rule by : Canceling the remaining balance of loan account number XXXX Restructuring the loan to heavily discount the balance to reflect the severe loss of asset value and lack of a workmanship/roof warranty. Thank you for your prompt investigation into GoodLeap 's predatory refusal to honor consumer defenses. Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation