Consumer complaint received 2024-05-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I sent the email on XX/XX/XXXX after I requested to email confirmation they received the payment {$160.00} on XX/XX/XXXX To : XXXX Cc : grace XXXX XXXX Subject : RE : [ XXXX ] XXXX : Confirmation and Receipt of your recent ACH Authorization To whom it concerns, I consistently paid on time until the " Today card '' company merged with XXXX XXXX. Unable to pay online, I provided my bank information over the phone to pay the minimum for XXXX. They promised to mail me the new card for registration on the XXXX XXXX website. Despite having XXXX existing XXXX XXXX credit cards, registering the Today card yielded no visible information upon login. Despite requesting statements, none arrived, and the new Today card never came. 
My credit report now falsely indicates a XXXX past-due status. After multiple calls, I paid {$33.00} on XX/XX/XXXX, following the automated phone system 's balance prompt. Subsequently, customer service demanded {$160.00}, which seemed erroneous. To safeguard my credit, I paid the disputed amount on XX/XX/XXXX. Despite a lengthy call in XXXX, customer service claimed no record. They said will mail the new card to me every time, but I received the letter said unable to send me a new card due to the current status on XX/XX/XXXX. 
Please see attached bank records : XXXX. XX/XX/XXXX, paid by phone with agent {$30.00} XXXX. XX/XX/XXXX, paid by phone with agent {$80.00} XXXX. XXXX XXXX XX/XX/XXXX paid by phone with phone system {$33.00} XXXX. XXXX XX/XX/XXXX paid by phone with agent {$160.00} Please correct my credit, thank you. 

XXXX XXXX XXXX XXXX To : XXXX Cc : grace XXXX XXXX Subject : RE : [ XXXX ] XXXX : Confirmation and Receipt of your recent ACH Authorization To whom it concerns, I consistently paid on time until the " Today card '' company merged with XXXX XXXX. Unable to pay online, I provided my bank information over the phone to pay the minimum for XXXX. They promised to mail me the new card for registration on the XXXX XXXX website. Despite having XXXX existing XXXX XXXX credit cards, registering the Today card yielded no visible information upon login. Despite requesting statements, none arrived, and the new Today card never came. 
My credit report now falsely indicates a XXXX past-due status. After multiple calls, I paid {$33.00} on XX/XX/XXXX, following the automated phone system 's balance prompt. Subsequently, customer service demanded {$160.00}, which seemed erroneous. To safeguard my credit, I paid the disputed amount on XX/XX/XXXX. Despite a lengthy call in XXXX, customer service claimed no record. 
Please see attached bank records : XXXX. XX/XX/XXXX, paid by phone with agent {$30.00} XXXX. XX/XX/XXXX, paid by phone with agent {$80.00} XXXX. XXXX XXXX XX/XX/XXXX paid by phone with phone system {$33.00} XXXX. XXXX XX/XX/XXXX paid by phone with agent {$160.00} Please correct my credit, thank you. 

XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation