Consumer complaint received 2025-08-03 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
On XX/XX/XXXX I reached out to the company to ask why I was charged {$2.00} in fees, when the statement balance was paid in full on XX/XX/XXXX, and the payment due date was XX/XX/XXXX. My email : Hey, I paid off the statement balance with the last payment, and I was still charged {$2.00} in interest. This is not accurate, please review, thank you! 

Reply back : From : Comenity Bank Sent : Sunday, XX/XX/XXXX, XXXX XXXX  ( ET ) To : You Subject : Re : Late Fees or Finance Charges Message ID : XXXX I am with Comenity Bank, which handles your credit card account. I'm here to help with your account needs. 

Please accept our apologies for any inconvenience you've experienced. 

Your thoughts are important to us, and we'll use your feedback to help provide the best customer service possible. 

I understand your concern with the recent finance charge of {$2.00}. 

Based on recent change-in-terms regarding the " grace period '' for finance charges that went into effect on your account, this finance charge is valid. Per this change : " We will charge interest on your account if the balance is not paid off in full by the billing due date. In other words, if you don't pay off the full balance by the due date, we will charge your account interest on any balance carried over, plus any new purchases made, starting the day the purchase posts. '' When an account carries a balance over, it isn't eligible for a " grace period '' on purchases again until the entire balance is paid by the due date for two billing cycles in a row. A grace period is the length of time in which you can pay off the account balance without being assessed a finance charge. We provide this grace period from the billing date through the due date ( at least 25 days after the close of the billing cycle ), as long as you pay off the balance in full. 

If you're able to pay off your current balance of {$2.00} plus any new purchases this billing cycle by the current due date of XX/XX/XXXX, you can enjoy the grace period to make new purchases with your card starting next billing cycle, without being charged interest. 

We are unable to remove finance charges because they are accurate. 

If you have any questions, please click the reply button. 


Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX I replied, with attachments : So to confirm, per the XX/XX/XXXX statement, my payment was due by XX/XX/XXXX, the statement balance was {$51.00}. Per the XX/XX/XXXX statement, I paid the balance of {$51.00} on XX/XX/XXXX, and the interest is still applied even though I paid the balance remaining, in full, by the due date. This appears to be a miscalculation on the credit card companies site, you have directly contradicted yourself, and violates the terms. I will report this as there is a direct miscommunication, false reporting, and ultimately it is affecting customers XXXX scores. I'm disappointed to see this is happening with XXXX XXXX XXXX, but ultimately it shows the company is trying to gain money, no matter what way. I am reporting to the cfpb now. Thank you.

Company response to consumer: Closed with monetary relief