Consumer complaint received 2025-06-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Hanwha QCells USA Corp
State: NJ

Complaint narrative:
I received a phone call from XXXX and they were selling solar with a roof installation. And i knew i needed a roof i had just bought this house and i knew it was due. So i was currently paying about XXXX dollar for my electric bill in the winter and about XXXX a month in the summer. And the man told me that my electric bill is only going to get higher and higher I told him that i could only afford about XXXX a month and that was a lot. He told me that with the tax incentives and all that it would coast me about XXXX a month for five years. and after five years i would have no solar bill or electric bill. So i thought that was a little high. But i can handle that. Then XXXX XXXX for the solar companyput me on the phone with the loan company and they said that i would be taking out a loan for XXXX XXXX XXXX. And the man from XXXX the solar company was in the back-round saying its not going to be that much. That i would be getting a XXXX XXXX tax credit back for the installation of the solar a rebate check back from my income taxes. Then the loan company said XXXX a month and i said okay and sign the loan documents. Then i start getting bills in the mail for XXXX a month and i started to panic. i trie to call to call XXXX XXXX back and he was not getting back to me so i texted him and said i felt like i was getting scammed and finally he called me back and assured me that i wasnt and when i filed my income taxes i would be getting a check for XXXX back to put towards the loan to bring my payments down. In the mean time i received these papers ba k from XXXX and the papers said to have my town electrical contractor have these forms filled out. So i called my town hall and told them that i have this form for my taxes that i dont understand and i needed it filled out by them and they took my number and said they would call me back or i left my number on a message not sure. so then i get a phone call from my towns electrical contract and he asked me if i fild for permitts to habe the solar installed and i said i didnt know i had too. Then he asked me for the name of the solar company and he said that this matter is between him and the solar company. And that there were no permits filed that they had nothing in the mean time i had a new roof and i also had solar panels on my roof And this had been completed the install XXXX of XXXX but had yet to be turned on. So it came time to do my taxes and they XXXX offers that i should have tax hive do my taxes because they refer all they solar customer to XXXX XXXX because the know all the incentives that im supposed to be getting back. So i had them do my taxes. After they did my taxes i was told i would be gettingXXXX dollars back on my income taxes. And i said what XXXX told me that i would be getting XXXX And they said that they dont know why they told me that because everyones taxes are different so they should never have told me that. 
In the mean time XXXX has been paying the XXXX every month and my solar is still not turned on. And now when it gets turned on i jave a payment of XXXX amonth untill i pay off the XXXX dollar loan There is alot more to this story i just could type it all. 
Please contact me as soon as you read this so i know someone acknowledged it. 
Thank you

Company response to consumer: Closed with explanation