Consumer complaint received 2026-03-09 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: FL

Complaint narrative:
I was a resident at a XXXX community in XXXX XXXX FL. I leased it sight unseen when I was relocated from XXXX to XXXX in XX/XX/XXXX. The community was toxic and had many tragedies and criminals inside of the building including a XXXX XXXX that decomposed for about 2 weeks with the smell in the vents and common areas. There was also a couple who XXXX and XXXX a young woman in their apartment and a XXXX XXXX. Additionally, the office staff and maintenance team were part of the problem spreading rumors and lies about innocent residents including myself. After my lease expired, I remained in the unit paying rent until I closed on my townhouse. I was never late. I didn't carry a balance and didn't owe any money at the time of my move out. XXXX started making collection calls to me shortly after my move out saying I owed a break lease fee of 2 months rent. I tried to speak to management from my old building, the corporate office, regional offices ( mine and neighboring area ) and customer service. No one would discuss the fee with me. I emailed numerous times periodically even detailing the toxicity that made me leave in the first place and no one would speak to me about the debt. This went on for 6 months beginning XX/XX/XXXX. In XX/XX/XXXX XXXX sent a collection amount of {$9300.00} to Columbia Debt Recovery LLC DBA Genesis. I reached out to the collection company to tell them this isn't a valid debt. They continued collection attempts though they never sent me a letter to dispute the collection. Finally in XXXX of XXXX, I asked them to send proof of debt as I learned online that they needed to provide. They sent an erroneous itemized statement from XXXX where they were just adding random charges and XXXX amounts as evidenced by " Rent '' being listed twice and for days that I was no longer in the apartment. Additionally, they are adding interest to the collection amount each month. Most importantly, the " lease '' they sent as proof of debt isn't signed by me or anyone else. It's just a printed lease that was generated. After receiving the their response, I asked them to remove the collection based on there is " no proof of debt ''. The didn't. Instead, they keep adding interest each month. Since this almost $ XXXX collection was added to my credit, my score has plummeted. Additionally, a different creditor XXXX XXXX lowered my credit limit " based on information on my credit report '' although I was never late with my payment with them. XXXX XXXX has since closed my account although my payments were always on-time with them and never late again " based on information on my credit report ''. This has caused a spiral in was was remaining of my credit because of the collections balance and creditors supposedly reacting to contents on my credit report despite me having a good credit history with them and not requesting new or additional credit with them. I am in the process of getting a mortgage loan modification which I do not qualify for the lowest interest rate now. Additionally, I attempted to refinance my car loan but was unable to based on the collection.

Company response to consumer: Closed with explanation