Consumer complaint received 2024-09-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account information incorrect
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
Here are a few ways in which AidVantage has violated my rights under the FRCA : 1. Inadequate Investigation of Disputed Information & Non-Compliance Within Time Limits According to the FRCA, If a consumer disputes the accuracy of information on their credit report, the CRA and the entity that furnished the information ( such as a creditor ) must conduct an investigation within 30 days or it can lead to liability under the FCRA. Not only did AidVantage not catch XXXX inaccuracies on my consumer report, the company failed to conduct a proper investigation within 30 days from the day I initially requested a full and proper investigation. I initially requested an investigation in XXXX of XXXX  AidVantage did not reach out to me with the results of their investigation until XX/XX/year>. 

The investigation done by AidVantage was inadequate, inaccurate and haphazardly conducted. Various AidVantage representatives told me different stories over the course of me calling their offices since XXXX of XXXX The stories changed, agents stated that they didn't have the information needed and told me incorrectly to call XXXX. One Supervisor stated that XXXX filed the paperwork wrong. There were so many inaccuracies and fallacies associated with this botched investigation of my alleged late payments. 

2. Knowing Non-Compliance AidVantage knew full well that XXXX had a history of non-compliance and reporting incorrect information on consumer files, yet they failed to do their own internal investigation prior to me having to notify them that the information on my credit report was inaccurate. 

3. Failure to Provide Consumer Notifications XXXX and AidVantage failed to provide me with a notification of when the negative information was to be added to my credit report. According to the FCRA, failure to notify consumers when adverse information has been added or when an adverse decision has been made based on their credit report is a violation. Under Sections 1785.11.8, 1785.19, and 1785.19.5, and of the obligation of the agency to provide disclosure of the files in person, by mail, or by telephone pursuant to Section 1785.15, including the obligation of the agency to provide a decoded written version of the file or a written copy of the file with an explanation of any code, including any credit score used, and the key factors, as defined in Section 1785.15.1, if the consumer so requests that copy. The disclosure shall be provided in the manner selected by the consumer, chosen from among any reasonable means available to the consumer credit reporting agency. 
Please investigate this matter and correct the disputed information on my credit report. In addition, please send me written confirmation that the correction has been made or explain why the information has been verified as accurate.I have already filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) and with the Department of Education,. 

Thank you for your prompt attention to this matter. I look forward to your response within 30 days as required by the FCRA.

Company response to consumer: Closed with explanation