Consumer complaint received 2025-09-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
This Complaint involves two different parts all of which are extremely important : -The first issue is Wells Fargo Bank , fraudulent practices. This company 's Credit Card department has inserted some phantom charges onto my statements for about twice of which I know of. The first time I complaint, was Sometimes last year, when I had completely cleared whatever outstanding bills that were pending, However, I got up the next morning and found a new outstanding balance of approximately XXXX XXXX dollars. I called the Online Banking Services, and the Staff at the other end told me she didn't know what had happened. They finally took the charges off, without giving me any explanations, or records. 
On the XX/XX/year>, again, after paying an outstanding balance of {$85.00}. XXXX, but transferring {$170.00}, I woke up to a new balance of {$270.00}. I called and spoke to one XXXX ( Escalation Team Member ). I explained the issue, and she later transferred to an outsource who told me that even though I had cleared that amount, it hadn't been withdrawn, so I asked him how an immediate transfer from one account to the other showing a debit on another, could not have recorded?!

-Again, I used this card and paid for hotel reservations ; and cleared the charges. The money was refunded. i asked they put it on my checking account because they had warned me that I can't overpay the Credit. I spoke to XXXX XXXX, who transferred me to the same source ( XXXX ), who accused me of trying to evade taxes : because I should have asked XXXX, who did this refund, to give me the money directly. They equally went into that amount of {$1400.00}, and slashed this amount to {$1200.00}, even after the {$170.00}, payment I made before this money was refunded. I also paid balance due on credit card # XXXX, for {$31.00}. I haven't used the card for a long time because they won't even allow me to use this card because each time I want to use it, its DECLINED. They started sending notification of payment due, when nothing is owed. Now they have put an amount due on that card for {$31.00}. THIS SHOULD PROVE MY POINT -- -WELLS FARGO SHADDY PRACTICES. When I pay an outstanding amount, they are supposed to send an immediate notification to my email, because money is withdrawn from my account ending XXXX, to clear these outstanding balances. They chose when to send these alerts and when not to. They were going to research all these issues and clear the misunderstanding, but since XX/XX/year>, they have not bothered to transfer the money from the credit card to my account or adjust the XXXX charges on the card ; and have rather brought in new nonexistent charges on the card I had completely paid for and not used for more than six months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief