Consumer complaint received 2025-10-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
On [ XX/XX/XXXX ], Capital One informed me that an investigation into my checking/savings account ( opened approximately five months prior, around XX/XX/XXXX ) had been completed, resulting in the account 's immediate closure. The account held a balance of approximately {$160000.00} at the time, stemming from legitimate business wire transfers tied to my seasonal electronics wholesaling operations. Specifically : one self-initiated wire of about {$40000.00} from my other bank account on [ exact date if known, e.g., XX/XX/XXXX ], and two client payments totaling about {$120000.00} ( one for {$17000.00} on [ date, e.g., XX/XX/XXXX ], and XXXX for {$100000.00} on [ date, e.g., XX/XX/XXXX ] ). 
This influx coincided with my return from a four-month vacation in XXXX XXXX with my wife, where she attended a U.S. immigration appointment ; we arrived back in the U.S. around early XX/XX/XXXX, just as the XXXX XXXX XXXX XXXX launched . As an annual pattern in my business, this triggered peak activity : I purchased over XXXX XXXX XXXX XXXX XXXX units from verified vendors and resold them the same week, generating these client payments for completed invoices. I proactively provided Capital One with all supporting documentation during the investigationincluding invoices, purchase orders, and proof of legitimate salesto demonstrate no fraud or irregularities. Despite this, they closed the account without further explanation. 
During the initial call on [ XX/XX/XXXX ], a representative stated they would mail a check for the full balance by XX/XX/XXXX. Despite this promise, as of today ( XX/XX/XXXX ) now 17 days after closure and 10 days past the committed mailing dateI have not received the check, any tracking information, or confirmation of shipment. I followed up multiple times by calling their customer service line ( XXXX ) on [ dates of follow-up calls, e.g., XX/XX/XXXX, and XXXX, XXXX ], demanding proof of mailing ( e.g., USPS tracking ), a written summary of the investigation findings ( including why my provided docs were insufficient ), the specific reasons for any ongoing hold, and an alternative release process ( e.g., expedited wire or in-branch pickup under Reg CC guidelines ) . Each time, representatives ( including a supervisor on [ date ] ) deflected by stating I must contact the senders of the wires to request recalls, but provided no documentation, updated timeline, or confirmation of accrued interest on the held funds.

I have not received any funds since the closure, and this delayexacerbated by the lack of notice on a recently opened accounthas severely disrupted my ability to access my own money for essential expenses, ongoing business operations, and family needs post-travel. No evidence of fraud or wrongdoing on my end was shared, and the activity aligns with my established seasonal business model. I request immediate release of the full balance via the fastest method ( e.g., overnight check or wire to a verified account ), plus any interest accrued since XX/XX/XXXX, and an investigation into potential violations of federal rules on timely fund availability ( e.g., Expedited Funds Availability Act, which limits holds to 10 business days max post-closure ) and unfair debanking practices for legitimate high-volume business wires.

Company response to consumer: Closed with explanation