Consumer complaint received 2025-03-14 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
Complaint Against Wells Fargo XXXX. I am a New York XXXXXXXX XXXX XXXX  practicing XXXX XXXX from XXXX, Pennsylvania. Part of my business is consulting XXXX all over the United States. I charge $ XXXX. for consultation from clients calling me from all over the United States. 
XXXX. A woman named, XXXX XXXX XXXX, contacted me on whatisup app using her phone number XXXX on XX/XX/year>. Please see attached screenshots from our conversations. After she contacted me, I sent her a text message which states that " Good morning/afternoon/evening, if you need my legal service, I charge $ XXXX. for consultation. You can send it via XXXX or cash app to XXXX XXXX, XXXX and XXXX. Once you paid the fee, please give me a call. '' XXXX. XXXX responded by authorizing {$100.00} payment to me via XXXX on XX/XX/year>. Please see attached screenshot showing that she authorized the payment. On that text, she also stated that " XXXX, hello XXXX XXXX, how are you doing today? '' Please see attached screenshots of her authorizing the payment from our conversations. 
XXXX. After she voluntarily transferred the {$100.00} through XXXX, she called me and I told her that because your case is a bit complicated, I needed some time to research the issue before I give her my legal opinion. 
XXXX. After researching the issue, I tried to call her some days after but we were not able to talk for reasons I do not know. 
XXXX. In the meantime, I received an email from Wells Fargo on XX/XX/year> stating that my XXXX transfer service was deactivated because of XXXX 's dispute ( Fraud investigation or something like that ). I called WellsFargo several times and visited a branch in downtown XXXX to explain that I have a legally established immigration practice. I was told that the only way Wells Fargo can resolve this issue is if XXXX can call her bank to cancel her dispute. 
XXXX. I then proceeded to call and text XXXX to ask her to cancel the dispute. First, I tried to call XXXX numerous time since XX/XX/year>, the day when my XXXX service was deactivated, to send her {$100.00} back and to call her bank to cancel the dispute. I did not get a response. I realized she initially blocked my number. 
XXXX. On XX/XX/year>, I sent her an email to return her {$100.00} asking her to cancel her dispute. My email sent to her is attached. XXXX called me on XX/XX/year>, and she told me she would call her bank to cancel the dispute. I told her to return the {$100.00} she paid me when my XXXX XXXX is activated and offered her to give my immigration advice free. I called her on Monday, XX/XX/year> to remind her to call her bank to cancel the dispute and I realized that she blocked my number. I am not able to talk to her anymore. 
XXXX. I asked another lawyer, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ) from XXXX, GA to contact her to resolve this issue. XXXX XXXX texted her stating that I am calling in to see if we can assist you with the XXXX needs and to see if we can refund the consultation fee you paid to Attorney XXXX. After asking his identity and why he called her, she stopped communicating with him. Please see attached their text conversations. 
XXXX. I explained the above sequence of facts to Wells Fargo representatives numerous times. I respectfully requested them to investigate this matter professionally. Wells Fargo gave me XXXX claims nos. : XXXX XXXX XXXX and XXXX XXXX XXXX to investigate this matter. 
XXXX. When I did not get sufficient responses from the bank, I called Wells Fargo again and again and submitted a complaint. After submitting the Complaint, they gave me a complaint number : XXXX. 
XXXX. I told Wells Fargo that the woman who filed a fraud dispute is not cooperating with me, that, in fact, she herself authorized the payment and that this is not a fraudulent transaction. Moreover, I told Wells Fargo that if this woman has any type of claim against me, she can file a suit and we can litigate it. I also told them that she can not lie to her bank to get my XXXX service deactivated. Moreover, I gave Wells Fargo a permission to return the {$100.00} she transferred to me to activate my XXXX service. 
XXXX. Wells Fargo requested me to submit all the documentations I have to further process my claim. On XX/XX/year> and XX/XX/year>, I emailed Wells Fargo a letter attaching all the above mentioned documentation to explain as to what happened and my reasonable steps to contact the disgruntled client. 
XXXX. On XX/XX/year>, I called Wells Fargo, and I was told that the letter and documents I submitted were not sufficient to activate my XXXX service. I asked the representative what kind of documentation XXXX XXXX needs to further process my request. I did not get a sufficient response. 
XXXX. Wells Fargo did not adequately investigate this matter. Wells Fargo did not seriously review my response and documents showing that this transaction was legal and it was authorized by XXXX XXXX XXXX. I have been treated unfairly in this matter. Hence, this complaint. 
XXXX. I have a small immigration practice. I advertise my service all over the United States. That is how I get clients. I receive consultation fees through XXXX service. Because my XXXX service has been deactivated, I have been losing money and clients since XX/XX/year>. 

I respectfully request that Wells Fargo activate my XXXX service as soon as possible so that I can continue scheduling my clients and receiving my consultations fees. Please be advised that I reserve my other rights against the bank if this matter is not resolved within the next few days. 

XXXX XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation