Consumer complaint received 2024-09-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: CA

Complaint narrative:
Ive been a member of Coinbase for quite a number of years. On XX/XX/year> they locked my account. I am able to log in but I can not sell or buy my assets. It is completely locked in the hands of Coinbase and they will not release it. 

The first email stated that I had a duplicate account. No problem, it was an old email called XXXX and was attached to a Coinbase account that I forgot I had. So I deleted it. They still locked my account by saying it's because I didn't reply back to the first email. Nonetheless, the account was closed because they requested it. 

I asked them to release my account and now suddenly the new issue is stating that Im accessing my account from XXXX when I'm located in XXXXXXXX XXXX. I told them I am behind a VPN to protect myself because I am paranoid about the internet and hackers. In the uploaded file, XXXX  XXXX, contains a ton of things Coinbase wanted from me in an email to prove that I am operating in XXXX. These things they were asking were so suspicious that I had to contact support to make sure this wasnt a scam email. I provided everything they needed. I am a XXXX Veteran of XXXX  years and I have been using my XXXX and left over savings to invest into Cryptocurrency and I have been doing this for years with them. 

After a couple of months providing that information to them, they said it wasn't enough. In XXXX  XXXX that was uploaded to you, they are now asking about my information on proof of receiving government XXXX and that they wanted documents to support this along with a bank statement showing me receiving this benefit. No Problem, I sent them OFFICIAL DOCUMENTS from my account on VA.gov from my history of serving my country for XXXX  years and from XXXX XXXX  showing them proof that I am receiving this benefit for the last XXXX  years! 

Now they sent me a XXXX email, uploaded to you guys as XXXX  XXXX, saying the documents I sent DOESNT MEET OUR REQUIREMENTS. In addition to it they now want a screenshot of my XXXX account because I mentioned it to them as it was a requirement. My Official bank statement and my VA letter of my XXXX wasnt enough but somehow a screenshot of my XXXX account is needed and valid?? 

Coinbase is harassing me for something that is nonexistent. I am a XXXX Veteran operating by the book and paying my taxes on crypto because I dont want any legal issues. I have been doing everything right just to make sure this never happens. What Coinbase is doing is very shady and it seems very very illegal. Ive never had any bank or any financial management firm ask these things nor PREVENT me from accessing my assets and money. I am under the impression Coinbase is committing Fraud by stealing my account and its assets under false pretenses. 

Please help me. Let me know if you guys need anything from me that will aid this complaint. I've also uploaded my XXXX Letter and Bank Statement. This is so upsetting for me as I am being treated unfairly through financial means.

Kind regards

Company response to consumer: Closed with monetary relief