Consumer complaint received 2025-04-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am writing to formally dispute the repossession of my vehicle, which occurred on [ Date of Repossession ]. Under the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ), I have the right to clear and accurate disclosures regarding the terms of my loan, finance charges, and any conditions that may result in default or repossession. Upon reviewing my loan documents and the circumstances of the repossession, I believe that my rights under federal law have been violated. 

Furthermore, I have identified violations of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681i ) by Experian and Equifax due to their failure to properly reinvestigate my dispute regarding this repossession, despite TransUnion having already removed it from my credit report.

Dispute of Repossession Violations of 15 U.S.C. 1601 1. Failure to Provide Proper Disclosures The Truth in Lending Act ( TILA ) requires lenders to clearly disclose loan terms, including finance charges and repayment conditions. Any failure to provide accurate and transparent disclosures may constitute a violation of federal law.

2. Unfair or Deceptive Practices If the lender engaged in misleading practices, such as failing to provide adequate notice of default or wrongfully accelerating the loan, the repossession may be deemed unlawful.

3. Right to Cure and Notice Requirements If my contract or state law required a right to cure period before repossession, I request proof that proper notice was given. Failure to do so could make the repossession unlawful. 
Fair Credit Reporting Act Violations 15 U.S.C. 1681i I also dispute the reporting of this repossession on my credit reports with Experian and Equifax. XXXX has already removed this account after its own investigation, yet Experian and Equifax have failed to follow proper reinvestigation procedures as required under the Fair Credit Reporting Act ( FCRA ).

Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), credit bureaus are required to conduct a reasonable reinvestigation of disputed information. Failure to do so has led to incorrect and damaging information remaining on my credit report, violating my rights under the FCRA. 

There have been multiple lawsuits against Experian and Equifax for failing to properly investigate disputes, including : XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX ( XXXX ) This case demonstrated the liability of credit bureaus under the FCRA for failing to ensure the accuracy of consumer reports. 
XXXX XXXX Equifax Info. Servs., LLC XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX XXXX XXXXXXXX ) Found Equifax liable for failing to conduct a proper reinvestigation. 
Settles v. XXXX, XXXX, XXXX. XXXX ( XXXX. XXXX XXXX ) Addressed credit bureau failures in handling dispute reinvestigations. 

Requested Action To resolve this matter, I demand : 1. Proof of Compliance with 15 U.S.C. 1601, including all required disclosures.

2. Removal of the Repossession Entry from Experian and Equifax, as XXXX has already deemed it inaccurate. 
3. A Detailed Payment History showing all transactions leading up to the repossession.

4. Written Proof of Notice Requirements, including any right-to-cure notices provided before repossession. 

If you fail to address this dispute within 15 days, I will escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and pursue legal action if necessary for violations of federal law. 

Please provide a written response with your findings and a resolution. You may send all correspondence to my address listed above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation