Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: DC

Complaint narrative:
I am writing to formally request to correct the inaccurate information reported by your company, Wells Fargo Card Services, to the credit reporting agencies regarding my secured prepaid credit card account. This has resulted in a negative impact on my credit score because the inaccessible {$1100.00} is being added as revolving credit collectively with all my limits and impacting my creditworthiness. The inclusion of this account has had an adverse impact on my credit standing/ and my financial well-being. I believe there are grounds for their removal based on the following : Despite my attempts to notify Wells Fargo Card Services, of this misinformation since XX/XX/year>, their representative acknowledged the error, claimed they were going to put in notes then send it up the chain to management. When I asked for a letter of good standing of any kind, he declined, reiterating that it must go up the chain to management. After I contacted Wells Fargo Card Services, they acknowledged that they had not updated my information to my consumer reports at that time, yet they still have not acted quickly to fix the error to the credit reporting agencies. 
I learned when companies refuse to correct inaccuracies or conduct a reasonable investigation, they may be in violation of the FCRA, CFPB potentially subjecting them to lawsuits or regulatory actions. This company may constitute violations under other applicable U.S. laws, including, but not limited to, privacy laws and debt collection practices regulations. I request that your agency conduct a thorough review to determine the legality of reporting this account. 
In the United States, the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, I did not provide written consent for the continued reporting of these accounts as open, which is another violation of the Fair Credit Reporting Act. FCRA also outlines the obligations of companies and credit reporting agencies regarding the correction of inaccuracies in credit reports. The relevant sections of the U.S. Code ( 15 U.S.C. 1681 ) include : 1. 15 U.S.C. 1681s-2 : This section imposes duties on " furnishers '' of information ( i.e., companies that provide data to credit reporting agencies, such as lenders or debt collectors ). The duties include : o Duty to provide accurate information, Duty to correct and update information and Duty to investigate disputes : 2. 15 U.S.C. 1681i : 3. 15 U.S.C. 1692 Fair Debt Collection Practices Act ( FDCPA ), Should there be evidence that Wells Fargo Card Services, intentionally misreported inaccuracies to my account status, please investigate the matter and take corrective actions to prevent future occurrences to others. If Wells Fargo Card Services continues to fail to rectify this issue as they did prior, it may result in further action, include pursuing legal remedies for violations of the FCRA, Consumer Financial Protection Bureau ( CFPB ), my state 's Attorney General and any other agency relevant to this complaint. 
4. 12 U.S.C. 5531 Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), Nonetheless, Wells Fargo Card Services chose to lower my credit limit of {$2200.00} on an active credit card down to {$300.00} without providing a good reason after receiving all my calls. Perhaps in retaliation for my consistent inquiries in this matter. I learned when proven that a company retaliates against a consumer for asking questions, it may fall under certain federal consumer protection laws that prohibit unfair or deceptive practices. Here are the relevant U.S. Code sections that could apply : 1. Fair Debt Collection Practices Act ( FDCPA ) - 15 U.S.C. 1692d, 1692e, and 1692f 2. Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681m and 1681s-2 3. Truth in Lending Act ( TILA ) - 15 U.S.C. 1601 et seq.

4. Consumer Financial Protection Act ( CFPA ) - 12 U.S.C. 5531 and 5536 5. Equal Credit Opportunity Act ( ECOA ) - 15 U.S.C. 1691 6. Federal Trade Commission Act ( FTC Act ) - 15 U.S.C. 45

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief