Consumer complaint received 2026-06-11 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Ocwen Financial Corporation
State: GA

Complaint narrative:
Dear Consumer Ombudsman, PHH/Onity Team , CFPB, I recently connected with XXXX ( Agent ID : XXXX ), who assisted me in scheduling an appointment with my Relationship XXXX, XXXX, for XX/XX/year> at XXXX XXXX XXXX. The purpose of the meeting was to provide an update regarding my employment status, current financial circumstances and to discuss solutions to save my home. XXXX and I spoke as scheduled. During our conversation, she advised that a lump-sum payment of approximately {$30000.00} from the forbearance period is due on XX/XX/year>. I shared details regarding my current situation ; however, we did not discuss any mortgage assistance options that would help me retain my home. My job search remains active and ongoing. For additional context, I have included recent articles from XXXX and The XXXX XXXX XXXX regarding the current XXXX technology job market. While this season has been extremely stressful and challenging, I remain optimistic about my employment prospects. Many technology companies have reduced headcount as part of broader AI-focused business strategies, creating a more competitive job market. At the same time, professionals with AI-related skills are in greater demand. In addition to my experience selling AI-powered solutions, I have invested significant time and resources during my unemployment period to complete AI training and coursework, making myself more competitive in today 's market. Fortunately, I continue to receive responses from employers and invitations to interview. As a person of faith, I believe an opportunity is near. Interview activity has increased this month, which is encouraging. It is also important to note that hiring processes for many companies now range from XXXX to XXXX weeks. While I have advanced to final interview rounds, I have continued pursuing additional opportunities and currently have several active prospects in my pipeline. Sources : XXXX XXXX XXXX ( XX/XX/year> ) : XXXX employers announced XXXX job cuts in XXXX, with the technology sector continuing to lead staff reductions, according to XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX yahoo! finance ( XX/XX/year> ) : US Tech Layoffs Hit a Two-Year High in XXXX. The XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXXXXXX XXXX XXXX ( XX/XX/year> ) : Tech job cuts surge, reaching a nearly two-year high. XXXX XXXX XXXXXXXX I invested substantial time, money, and effort to make this home in XXXX, GA a reality. Prior to my layoff, I maintained a very good to excellent credit profile, with a credit score approaching XXXX, good income, and savings reserves. I purchased my home with a 2.875 % interest rate and voluntarily made a {$26000.00} down payment. My primary goal is to preserve this 2.875 % mortgage rate. This house is more than a property it is home for my family and me. The hardship I am experiencing is temporary, and I do not believe it warrants losing the home and legacy I have worked so hard to build. My focus remains on rebuilding, regaining financial stability, and honoring my obligations. After conducting research and receiving financial counseling, I am requesting additional assistance that could make a meaningful difference in helping me keep my home. Specifically, Proposed Option B would also provide an opportunity to address debt accumulated during my unemployment period while allowing me to resume manageable mortgage payments. Additional activities since our last conversation on XX/XX/year> : A ) Employment Efforts I began working part-time as a DoorDash delivery driver on XX/XX/year>. While the income is modest, it has helped cover essential household expenses, including monthly XXXX dues ( {$400.00} ) and Loan # ( {$620.00} ). B ) Debt Management Counseling I consulted with a nonprofit credit counseling agency affiliated with the XXXX XXXX for XXXX XXXX ( XXXX ). The agency developed a debt management proposal designed to reduce interest rates on my credit card balances. To begin the program, I will need to submit the first monthly payment or negotiated amount. This is not a debt settlement program. I have already contacted two credit card companies and voluntarily requested that the accounts be closed as part of my efforts to improve my financial situation. C ) Home Equity Review After reviewing my mortgage balances and conducting financial analysis, it was determined that my property currently has approximately {$100000.00} in equity. D ) Property Tax Assessment I received the XXXX Notice of Assessment from the XXXX XXXX XXXX XXXX XXXX XXXX ( attached ). The assessment reflects an estimated property tax savings of {$630.00}. Requests for Home Retention and Debt Management Assistance : A ) Extension of my current forbearance plan or B ) Deferral of the forbearance balance, combined with a low-interest home equity loan that would allow me to pay off higher-interest debt through the debt management program and resume affordable mortgage payments. I believe Option B would provide the greatest relief and offer a realistic path toward long-term financial stability. These are truly unprecedented times. I respectfully ask for additional grace, time, and consideration as I work diligently to regain employment and restore my financial footing. I am seeking a practical solution that will allow me to save my home and continue moving forward. Thank you for your time, consideration and willingness to review my request. Your assistance will be greatly appreciated. Best Regards,

Company response to consumer: Closed with explanation