Consumer complaint received 2025-07-29 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: TekCollect Inc.
State: AZ

Complaint narrative:
TekCollect is attempting to collect {$2300.00} for an account with XXXX XXXX ( XXXX ). 

I entered into a treatment contract with XXXX on XX/XX/XXXX. However, I later discovered that XXXX had filed for bankruptcy on XX/XX/XXXX, well before our agreement was initiated. This constitutes a clear breach of contract, as the company knowingly entered into agreements it could not fulfill. 

The contract promised comprehensive XXXX XXXX XXXX, including in-person and telehealth check-ins with licensed dental professionals, periodic aligner adjustments, and a lifetime smile guarantee. Instead, I received a single box of ill-fitting aligners with no ability to return or exchange them, and no further service was ever provided. The company soon after shut down all communication channelsincluding their website, phone lines, and emailmaking it impossible to receive any support or treatment. The aligners did not fit correctly and could not be used or exchanged. 

XXXX  inability and unwillingness to provide the contracted services and breach of contract renders the debt invalid. It is unacceptable to demand payment for services that were never rendered and for a contract that was entered into under false pretenses. Moreover, as XXXX has declared bankruptcy, the company has already undergone legal proceedings to resolve its financial obligations. 

On XX/XX/XXXX I contacted XXXX XXXX XXXX ( XXXX ) who was the payment processor for my XXXX XXXX XXXX XXXX XXXX XXXX account and revoked their permission to process payment on my account as I was no longer receiving the contracted care and had no way to exchange the aligners or continue treatment as XXXX had completely shut its doors. I received a response from XXXX on XX/XX/XXXX denying claiming that I still owed {$1800.00} claiming that I was in breach of contract. They did not accept my claim that XXXX had already breached the contract and therefore the contract was void. 

XXXX continued to try to collect payment and threaten to send my account to collections for months. On XX/XX/XXXX I sent an email to XXXX requesting to place my account on hold while XXXX was in bankruptcy. I received a response on XX/XX/XXXX from XXXX denying that request and they continued collection activity, threatening my credit score. 

On XX/XX/XXXX XXXX emailed stating that I was refunded {$89.00} and was eligible to receive a further refund of up to {$1500.00} if I completed a refund request. I did not complete this request as I have no reason to trust XXXX  or XXXX  and I saw this as an attempt to get me to validate the debt which I believe is invalid due to breach of contract and lack of service and product delivery on XXXX 's end. 

XXXX continued collection efforts until on XX/XX/XXXX I received an email from TekCollect stating they they were now attempting to collect payment on behalf of XXXX. 

On XX/XX/XXXX I sent TekCollect an email disputing the debt for breach of contract by XXXX and requesting that collection efforts cease. Since that date I have received an alarming number of collection calls from TekColect, on some days I have received over 20 calls in a day forcing me to have to shut my phone off. 

I received a letter from TekCollect dated XX/XX/XXXX with a copy of my original contract with XXXX. This is TekCollect attempt to validate the debt. I do not dispute that this contract was signed. My dispute is that the debt is invalid due to XXXX 's failure to fulfill the products and services promised in the contract. The contract which I have provided explicitly states that the lender is XXXX  and not XXXX or any other entity. XXXX no longer exists. They broke the contract and shut their doors clearly breaching this contract, along with the contracts of XXXX of people.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation