Consumer complaint received 2026-01-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
In early XX/XX/XXXX Wells Fargo froze my checking account containing my deposited funds, from wire transfers. Wells Fargo claimed the wire transfers " did not have a name on them, just account information. '' This explanation is not accurate or reasonable. Domestic wire transfers are posted using the account and routing numbers provided, and Wells Fargo accepted the funds without any issue at the time of deposit and for XXXX weeks following the minute i tried to withdraw my funds they froze my account. Deposits still allowed in. They did not return the wire, reject it, or notify me of any problem when it arrived. Every time i tried to spend my money it would be declined i would call them, and they would fix the issue apologize, then it worked. The account was frozen end of XXXX, the day I tried withdrawing my funds. 
On XX/XX/XXXX, Wells Fargo sent a letter stating my account would be closed, and the remaining balance would be returned in a check. No check arrived A second letter moved the closure date to XX/XX/XXXX. Again no check arrived After I filed a complaint with CFPB I received a letter that stated XX/XX/XXXX would be when I would receive a check of the remaining balance. 
I received the next letter on XX/XX/XXXX saying they will issue my check of my remaining balance on XX/XX/XXXX that has long past. During this time, Wells Fargo repeatedly changed their explanation for the freeze and closure. At different times they claimed : A " business decision '' " Operational guidelines '' " Deposit activity, '' " Credits payable to persons not on account. '' and that they were " awaiting a request from the sending bank. '' Wells Fargo also claimed that the wire transfers deposited into my account " did not have a name on them, only account information. '' This explanation is not accurate or reasonable. Domestic wire transfers are posted using the account and routing numbers provided, and Wells Fargo accepted the funds without any issue at the time of deposit. They even accepted deposits after freezing my account. They did not reject those funds either, nor notify me of any problems. This explanation was only introduced after the account was frozen and contradicts their earlier statements. 
These explanations contradicted each other and do not match the facts. Wells Fargo accepted the deposits without issue, allowed the account to function. Froze my account without proper notice and only after I tried withdrawing my funds. 
End of XXXX i went to withdrawal my funds that's when they freeze my account. I was able to take an XXXX to bank, got there and tried withdrawing funds they freeze account. 
When Wells Fargo froze, it contained my XXXX funds, which are federally protected benefits. 
I was not given access to these funds, and no lawful reason was provided. While the account was frozen another wire transfer accepted, my XXXX for XXXX was also deposited into so-called frozen account. 
Wells Fargo froze my account while it contains my XXXX funds, which is federally protected. After sending me a letter stating I needed to find another bank for my XXXX deposits and that no further deposits would be allowed, they still accepted another wire transfer and next month 's XXXX deposit. They accepted the money but continued to block my access to my account. This directly contradicts their own written notice and caused further finical harm. 


I contacted Wells Fargo multiple times requesting the immediate release of my funds, the reason for the freeze, and the status of the promised check. They did not provide clear or consistent information, and they did not return my money. 
This situation has now lasted more than 2 months. Because Wells Fargo has withheld my funds and missed every deadline they set in writing. I have been unable to pay essential bills. This has caused loss of phone service, threats of power shut off, late rent, and the risk of homelessness. The ongoing delays and contradictions have caused significant emotional distress and financial harm. 
I am requesting that the CFPB investigate this continued pattern of contradictory communication, missed deadlines, and failure to return my funds. Wells Fargo 's actions created a prolonged period where I had no access to my own money, including federally protected XXXX benefits. The bank repeatedly set and missed its own deadlines, issued contradictory explanations, and continued accepting deposits after stating in writing that no further deposits would be allowed. These inconsistencies prevented me from understanding what was happening or how to resolve the issue. I made multiple attempts to obtain clear information and to have my funds released, but Wells Fargo did not provide accurate or consistent responses. The extended withholding of my funds caused significant financial hardship and disrupted essential services. I am requesting a resolution that releases my funds, address 's the harm caused, and ensures this situation does not negatively affect my ability to maintain banking relationships in the future.Wells Fargo 's actions created a prolonged period where i had still don't have access to my own money, including federally protected XXXX benefits. The bank repeatedly set and missed it's own deadlines, issued conflicting explanations, and continued accepting deposits after stating in writing that no further deposits would be allowed. I made multiple attempts to obtain clear information and to have my funds released, Wells Fargo did not provide accurate or consistent responses. The extended withholding of my funds caused significant financial hardship and disrupted essential services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation