Consumer complaint received 2025-08-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA

Complaint narrative:
In XXXX of XXXX  I went on XXXX site and booked a XXXX night stay at the XXXX XXXX ( not the Rodeway IN ) in XXXX XXXX XXXX At the time of booking, I could not see the reviews, the pictures made it seem like a cool place to be, so I booked it. On XX/XX/XXXX when I arrived, the office area was filled with junk and had a big dog cage off to the side. XXXX was available to help us for a few minutes, finally a girl walked up ( who looked like she was a XXXX addict ) walked behind the counter and asked did we need a room. I explained to her that we had a reservation and we watched her as she walked up to a room on the second floor. She started banging on the door until someone cracked the door opened and creamed to her what did she want. She explained that we were there with a reservation, the person was annoyed that she was there and he screamed at her to go away. She sternly said again the we had a reservation ; at that point he slammed the door in her face. After about XXXX minutes, he finally came down to the office to check us in. The girl started walking around the office holding a XXXX puppy, then she went to her car ( that she is apparently living in ) in front of the building, he checked us in and handed me the keys. When we got to the room, I noticed that the top lock did not work, and that the bottom lock looked like it was jimmied open. Once we got into the room the first thing that we noticed was all the dust on top of the quilts, we pulled back the sheets and found dry blood stains on 2 of the 3 beds. Then we noticed a leak in the ceiling that was poorly fixed. The floors were filthy, it looked like no one vacuumed in a week. I walk to the bathroom to see that the paint was peeling on the border around the door and that there were no amenities, it was not clean, and that there was dirt and debris all along the shower floor. There was only one dresser for three people, and there was a socket outlet that was dangling being the tv instead of being secured into the wall. The dealbreaker for me was the big hole in the door that was big enough for a teen size kitten to crawl through. This looked like a place that XXXX entertained johns in. My sons and I packed up our stuff and went around the corner to the XXXX XXXX and book the week there. We came back to give the manager the key and express that we werent staying there but the manger was nowhere to be found. I then took a video of me leaving the keys on his lap top and I found his number to call him. When I got a hold of him, he said he was at the XXXX supermarket. I told him that we didnt feel comfortable there and that I left the keys. He didnt seem to broken up about it, he just said thank you and hung up. On the XXXX, I called XXXX to try and cancel the trip, the phone record that I downloaded verifies everything. 

This Statement I hold true with punishment of imprisonment if not verifiable. 

Attached is all of the information regarding my claim; including pictures, XXXX conversations with XXXX, pictures that I returned the keys, and reviews my as early as three weeks ago.

Company response to consumer: Closed with monetary relief