Consumer complaint received 2025-05-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OR

Complaint narrative:
I am submitting this complaint against Capital One Financial Corporation ( Capital One ) for engaging in a pattern of unlawful, deceptive, and abusive financial practices that caused harm to me as a consumer and investor. 

Around XX/XX/XXXX payment was sent to Capital One via registered mail for an account ending in XXXX, payment was not applied nor returned. Refusal to apply or return payments is a direct violation of Article 3 of the Uniform Commercial Code ( UCC ) concerning dishonored payments. 

This behavior led to further correspondence. 

Capital One has failed to provide GAAP-compliant financial records, despite repeated requests, the company refused to produce full and accurate accountings records for accounts payable and accounts receivable certified by a licensed CPA for the mentioned account, violating standards under Generally Accepted Accounting Principles ( GAAP ). This obstructed my ability to verify financial positions or monitor fiduciary obligations. 

Capital One has furnished false and misleading information to credit bureaus, including : Inaccurate balances, accounts falsely reported as delinquent, in default, or charged off, refusal to correct errors despite formal dispute, all which are direct violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ). 

Capital One traded unregistered securities on the secondary market without disclosing material risks or registering the transactions, a direct violation of section 5 of the Securities Act of 1933, Rule 144 governing resale of restricted securities, Section 10 ( b ) of the Securities Exchange Act of 1934, and SEC Rule 10b-5, by engaging in deceptive practices. 

Furthermore, I bartered a security with Capital One that was placed in a trust pool bearing the CUSIP number XXXX and Capital One has not bartered back. This bond number was then securitized for a new bond and is directly connected with the aforementioned trust pool and has the CUSIP number ending in XXXX which has been cleared and traded on secondary markets outside the United States ( Direct violation of their security agreement on file with the SEC ). No tax filing was identified for the bond with CUSIP number ending in XXXX which constitutes securities fraud by intentionally misleading me regarding the nature, value, and legal status of the equity securities offered or resold. Being that no tax filings have been identified, this could also lead to tax evasion and or money laundering. 
Taken together, these actions may violate the Consumer Financial Protection Act ( Sections 1031 and 1036 of the Dodd-Frank Act ) by engaging in systemic conduct designed to mislead consumers, retain unearned funds, conceal material facts, and distort financial records. 
Failure to disclose bartered equity transactions, materially misrepresents the financial condition of Capital One and potentially conceals income or risk from both consumers and regulators.

Company response to consumer: Closed with explanation