Consumer complaint received 2026-04-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FinCo Services Inc DBA Current
State: RI

Complaint narrative:
I am filing this complaint against Current Bank regarding their handling of my dispute over unauthorized charges totaling {$1000.00} from XXXX XXXX XXXX that were taken from my account without my knowledge or consent. I authorized only a single {$12.00} XXXX ride. What follows is a detailed account of every step I have taken and every failure by Current Bank to properly investigate my claim. What happened : On XX/XX/year>, XXXX separate charges from " XXXX XXXX XXXX XXXX XXXX '' totaling {$1000.00} were debited from my Current Bank account when I only authorized a single {$12.00} ride. I had no prior knowledge of these rental fees, and was never informed of the amounts that would be debited at the time of trying to pay for only the single ride, and did not consent to these charges. I contacted XXXX immediately upon discovering the charges. A XXXX representative told me I would receive a follow-up email. I never received that email. I followed up with Lyft in writing and received only a response of " warm regards '' with no resolution, no explanation, and no refund. Current Bank 's investigation failure : I filed a dispute with Current Bank promptly after the charges appeared. Current denied my dispute in less than XXXX business day, far short of the XXXX business day investigation period required under Regulation E. No provisional credit was issued at any point during this process. Current Bank also applied the wrong legal standard. When I requested the documentation used to deny my dispute, Current provided the following explanation : " The disputed transaction did not reflect indicators of unauthorized use or account compromise. The review showed that the phone associated with the account was in the cardholder 's possession, and the transaction was tokenized on a known device. There was no new login activity or decline activity, and prior merchant history was present. '' This response demonstrates that Current investigated my claim as a fraud or identity theft dispute rather than as a billing error claim, which is what I actually filed. I never claimed my account was compromised or that someone stole my card. My claim is that a merchant charged me amounts I never authorized or agreed to which is a billing error under Regulation E, not a fraud claim. The fact that my phone was in my possession and the transaction occurred on a known device is completely irrelevant to whether the merchant had authorization to charge me {$1000.00} in rental fees at that time I had no prior knowledge of. Current applied entirely the wrong investigation criteria to my dispute. Current Bank refused to process my appeal. After I attempted to file a formal appeal and submitted a police report as supporting evidence, Current refused to process the appeal on the grounds that the police report had not yet been assigned an official case number only a tracking number. A police report tracking number confirming a report was filed is legitimate supporting documentation. Furthermore, Regulation E does not require a police report as a prerequisite for investigating or appealing a billing error dispute. Current 's refusal to process my appeal on this basis is an additional violation of my rights under federal law. The following are steps I have taken : Contacted Lyft immediately and received no resolution Filed a dispute with Current Bank promptly Requested and received Current 's investigation findings in writing Filed a police report documenting the unauthorized charges Attempted to file a formal appeal which Current refused to process Contacted my U.S. Senator 's office for constituent assistance

Company response to consumer: Closed with explanation