Consumer complaint received 2024-06-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
Update I got my online banking access unlocked but they wont restore my XXXX access back because I have made a a lot of XXXX claims when I didnt please try to get it back for me and fix the other issues on the account too etc.please also add this to my complaint XXXX Hello my name is XXXX XXXX again we need the online banking access to be unlocked or undisable and and XXXX access to be restored My username is XXXX and I also need you to see if you can get the verify in branch in person restrictions or any blocks or restrictions and statements removed off my account for me so I don't have to keep going to banks for help and with id and also get the security verification removed off my account or disable it so when I call in or when they transfer me to any Wells Fargo department they won't sometime ask for my phone number to send me a text code to fully pull my account up by debit card number or my account number sometime they do ask for a security code by text message and sometimes they don't or fix it so they don't ask when I call in a lot or sometimes when I call in they don't ask for it and sometime they do etc please and please also remove any past flags or new flags or current flags on the account or any statement or what is keeping giving me verified in branch on my account please so when I call in or get transferred they dont verify me in the branch or ask me for a code by text or ask me for my phone number when I give out my account number or debit card number they straight instantly help me when I already verify my self over the the automatic phone system before agent or call in and talk to the agent and give them my account number or debit card number they dont ask for my birthday or phone number or last 4 of my ssn they just straight help me and remove the fraudulent alert on my account and remove anything other thing that keeping getting me verified in branch before help or verification by text code and keep getting my online bank access locked out or disable etc you have to call this number for the online banking lock out at XXXX and call this number for the XXXX to get my access unrestricted or XXXX at XXXX etc. XXXX and contact me at XXXX please also add this to my complaint XXXX CFPB : Update I got my online banking access unlocked but they wont restore my XXXX access back because I have made a a lot of XXXX claims when I didnt please try to get it back for me and fix the other issues on the account too etc I want my XXXX access back restored it say this As youve requested, weve removed your access to XXXX. 

If you have questions, were available XXXX at XXXX. 
-Sent free from TextNow.com I didnt requested to be removed etc. 
And this banker help me with this issue Appointment reminder Dear XXXX XXXX, We look forward to seeing you! Please review the following for appointment details. 
When : Thursday, XX/XX/year> at XXXXXXXX XXXX XXXXXXXX XXXX minutes Where : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pennsylvania XXXX United States ( XXXX ) XXXX Map it Phone : ( XXXX ) XXXX We'll discuss : Personal : Questions or assistance with Wells Fargo products and services I need my XXXX access to be unrestricted or restored and the fraud department told me to come in to a branch to have yall call them Confirmation number : XXXX You can change or cancel your appointment using this link. For other questions prior to your visit with a banker, please read our FAQs. 

Sincerely, Wells Fargo Branch banker was XXXX XXXX XXXX and phone number was XXXX and his email is XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation