Consumer complaint received 2025-11-20 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/year>, I sent {$2500.00} via XXXX through Chase Bank for business mentorship services that were never delivered. The payments were split as {$2000.00} to the seller 's personal account and {$500.00} to XXXX XXXX ( XXXX XXXX ). 

I have a signed contract dated XX/XX/year> ( via XXXX ) that explicitly promises : dedicated XXXX mentorship with private communication, XXXX weekly group calls, personalized assistance on an as-available basis, and comprehensive A-Z guidance for building an e-commerce business. 

What was actually delivered : Communication consisted of sporadic XXXX word responses every XXXX days ( sometimes taking over a week ). Group calls were frequently canceled with excuses. The last group call occurred on XX/XX/year>. No genuine personalized assistance was ever provided - only generic surface-level advice. On XX/XX/year>, the seller completely abandoned the program and ceased all communication. 

The seller 's sales page contained unsubstantiated income claims such as " XXXX to XXXX figures, '' " build a XXXX figure business, '' and " multi XXXX results in XXXX months '' without any FTC-required disclosures about atypical XXXX. Multiple other customers report experiencing identical patterns : week-long response delays, canceled calls, no actual mentorship, and eventual abandonment. 

Additionally, the seller operates competing e-commerce stores while having unrestricted access to students ' confidential product data, advertising strategies, and business information. Multiple students report the seller systematically copied their winning products and advertising creative for his own commercial benefit. The contract prohibits students from competing with the seller but contains no reciprocal restriction on the seller. 

I also paid {$2500.00} through the XXXX platform on XX/XX/year> for the same program ( separate dispute filed with that platform ). Total fraud amount : {$5000.00}. 

On XX/XX/year>, I contacted Chase and spoke with a representative who professionally opened fraud dispute reference number XXXX. The representative indicated the outcome would be " at the mercy of the vendor 's bank '' and that XXXX payments are typically irreversible. 

I am filing this CFPB complaint to ensure proper investigation under Regulation E ( 12 CFR 1005 ). This is not a service quality dispute - this is documented fraud involving material misrepresentation, systematic non-delivery of contracted services, and complete program abandonment. I want Chase to : XXXX. Conduct independent investigation beyond simply forwarding my complaint to the recipient 's bank XXXX. Not accept a cursory denial from the fraudulent seller 's bank without thorough review of evidence XXXX. Recognize this as fraud where services were misrepresented and never delivered, not an authorized transaction dispute XXXX. Provide full refund of {$2500.00} I have extensive documentation including the signed contract showing promised versus delivered services, XXXX payment receipts, screenshots proving non-delivery and abandonment timeline, and statements from multiple other defrauded customers experiencing identical fraud patterns.

Company response to consumer: Closed with explanation