Consumer complaint received 2017-09-19 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't get other flexible options for repaying your loan
Company: Nelnet, Inc.
State: GA

Complaint narrative:
I am writing in regards to my stay at XXXX XXXX University. I became aware of XXXX XXXX in 1999, I received flyers and calls form the school on a weekly basis. I requested information from the admissions XXXX XXXX XXXX at the time. He gave me to one of the admissions reps to work with by the name of XXXX XXXX. I spoke with her on many occasions and she was telling me what a great the degree program recording arts was. I always had a dream to be in the music industry. At the time I was working XXXX XXXX XXXX. 
I had a simple life and was developing a nice nest egg through my 401k. I started receiving calls from XXXX XXXX and they would talk about the school and how beautiful the XXXX area was. I was told this was a degree that was flourishing and that I would be able to make a great living at it. After receiving multiple calls from them with this painted picture over the course of a year. I believed this was a prayer being answered, I come from a small town and thought this was a way out of working in a plant my entire life. She and I talked about the cost, but she told me how great the return was and how the students eventually end up working in major studios with stars in the industry. This was great opportunity for a guy who had big dream. 
At this point my mom and I got in the car and visited the campus and boy was it impressive. The presentations were awesome and would make you want to sign on the dotted line immediately. We went back home and we discussed how we could make it work because the tuition was very expensive but they stated the return would be great. I spoke with the admissions rep and they transferred me to financial aid, where my mother and I took out loans and my mother co-signed so that I could attend. I previously stated that I had a 401k, at that time I was told by XXXX XXXX that I would have to get an apartment because I would not be able to work while attending school because of the crazy hours. So I cashed out my 401k and ventured out to bigger dreams. This is where the downward spiral began. 
I had an apartment, bills came in and I had to get additional loans for living expenses. Through all the struggles, late nights and disappointments I still graduated unfortunately with a lot of student loan debt. At this point it was time to find a job, during the admissions process they promised job placement assistance but all they were able to produce were unpaid internships that I only heard horror stories from other students about. One of the biggest things from the government was gainful employment, they still to this day fail in this area across the board.I dont understand how this program can still be offered with the years with poor outcome. I was in such a money crunch, I could not do this so I moved, the school had such a bad rep for being a degree mill I couldnt find work. I had to move in with my brother, file bankruptcy and lost everything. 
I found myself back in an industrial plant, right where I started. I struggled for years and still to this day are harassed even while unemployed to pay their loans back, I was not able to find gainful employment at all till I went back to school and achieved my XXXX and XXXX XXXX in XXXX. Today, I am still paying on the XXXX XXXX private and federal loans that my mother and I took out. I am asking for forgiveness for these loans as my mother and I were misled during the entire process, the dreams the XXXX XXXX admissions team promised were unethical and they are unfair deceptive practices. XXXX XXXX University is a for-profit college and all they care about is the money from the federal government. I honestly think that I was wrongfully done by a predatory lending scheme. Currently I am in over 140k in students loans because of this, I seek a forgiveness. 
Kind Regards,

Company response to consumer: Closed with explanation