Consumer complaint received 2023-06-12 00:00:00
Product: Credit card or prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
AS A XXXX XXXX XXXX PERSON IN AMERICA THIS IS SO SHAMEFUL .... NOBODY IS HELPING ME GET MY FUNDS BACK.. I've done everything I can and BOA is making me out to be a criminal. 
My Gov ID is uploaded to BoA, I feel they are discriminating against me because like I said previously nothing has been done. 
It's been ongoing... I'm calling everyday having to speak with representatives who don't care about my issue. VERY EVIL They sent XXXX in XX/XX/XXXX. That was it. 
Where is my XXXX???????? I'm saving up the money to SUE BOA prepaid cards for inhumane services and discriminative behavior. I have never felt more of a lesser human than today .... I've been through so much last year and this year because OF BANK OF AMERICA, my funds should have been returned a year n a half ago .... this is mentally draining and physically. 

I have medical issues that I took care of with my unemployment benefits... I've gotten so sick because of it but that's the lease of my worries. 

I'm still homeless and none of your employees have a care in the world.. they argue with me when I want to speak to a supervisor and advising that the supervisor can't help me anymore they a regular employee could. I'm in shock. Never in my life have I been treated this way.. 

I banked with XXXX XXXX, XXXX, XXXX  XXXX and never had any issues regarding theft or anything for that matter. BOA is corrupt. 

I CANT BELIEVE HOW MANY TIMES IVE BEEN CALLED A LIAR BY A REPRESENTATIVE IN BOA WHAT IS GOING ON?????? 
I GAVE YOU POLICE REPORTS, IDENTITY LEFT DOCS, I GAVE YOU ACTUAL POLICE CONTACT INFORMATION INCLUDING WATCH COMANNDERS EMAIL, PHONE NUMBER, AND THE SHERIFFS EMAIL/PHONE NUMBER. I SENT THOSE OVER WHEN THE CASE FIRST HAPPEN back in early early XXXX. 

Have you not contacted the police yet? 

I spoke to woman from BOA claims in XXXX of XXXX and she said that they reviewed camera footage and can't make out the person to be me, which I've been reporting this whole time. I didn't pull money out. My card WAS STOLEN. My ID Was stolen. MY SS was stolen and bank of america is doing nothing about it Hello, I have filed 3 complaints with cfpb last year regarding bank of america not properly returning my funds to my account after giving police reports, identity theft docs and statements stating that my car was broken into when I was living in My car.. all my identification.. birth certificate, GOV ID, social Id.was stolen and was then later used to pull out funds that was already waiting for from previous fraudulent activities. They credited my account and money was stolen. I never received it. But got a letter stating case resolved .... money was missing. This claim has been open since XX/XX/XXXX and they have been denying the claim for XXXX up until today. I've been fighting to get this straightened out and back in XXXX of XXXX on the XXXX they stated it was denied once again. I asked for a reconsideration and they ended up putting the claim on an MRI, the claim has been pending ever since, no update or anything until XXXX. They credited my account XXXX $ but not XXXX They denied the claim for XXXX But gave me credit for another claim. I am beyond furious ... .. this is destroying my life. I need this money ASAP. I have been waiting soooo LONG and I have been very respectful and patient. I can't handle the XXXX XXXX I'm facing anymore ... .... I'm getting my hopes up only to find out my claim sis being denied. I can't receive mail. I'm homeless and I have health problems and alot of doctors appointments to go to ..... I live in my car and can't afford to take care of myself right now .... I'm currently having car problems and can not drive. It's one thing after another and nobody is helping me. I've giving police reports and all back in XXXX of XXXX .... it's XX/XX/XXXX now. And God is my witness

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation