Consumer complaint received 2016-08-20 00:00:00
Product: Mortgage — Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure — 
Company: M&T BANK CORPORATION
State: IL

Complaint narrative:
M & T Bank Recovery Department XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX M & T Banks Recovery Department - Criminal Debt Collectors and Fraudulent Reporting Bandits That Are Purposefully Ruining My Credit as a way to harass me and bully me in regards to a charged off closed home equity account in which settlement payments have been consistently paid on time. 
M & T Representatives : XXXX XXXX, XXXX XXXX ( XXXX/XXXX/16 @ XXXX ), XXXX XXXX XXXX and XXXX XXXX For the past two years M & T Bank has relentlessly and illegally harassed and bullied me in regards to a home equity loan repayment settlement that it contractually agreed to that I have consistently paid on time. 
How does M & T Bank Harass Me? 
1 ) They consistently report known erroneous late payment information to the XXXX major credit bureaus that damages my credit profile and costs me a lot of money due to high interest rates due to low scores and the valuable time it takes me to consistently contest the erroneous information. 
As a condition to my short sale, M & T agreed to forgive my original loan balance which it had already closed and charged off, for a smaller settlement amount to be repaid over 5 years. After the agreement was signed by both myself and M & T Bank and I begin to make the agreed upon timely payments they began to report to the XXXX credit bureaus that I was paying late on the charged off account on a monthly balance. And refused to show or report the agreed upon settlement balance. 
For two years I have contacted M & T to cease reporting the incorrect data and to update the correct information with the XXXX credit bureaus. M & T refused to update the settlement balance and to stop reporting the charged off closed account as late monthly. 
When I called customer service numerous times to inquire about its behavior, I simply asked the following questions - " why are you reporting my on time settlement payments as late? Why are you reporting the closed charged off original loan as late, if the settlement replaced it? They replied because you are still paying off the original balance of the closed and charged off account. We will continue to report the charged off and closed original balance as late until the new settlement balance in paid in full. I said this is not what you contractually agreed to. M & T reported it was unaware of the agreement made on its behalf by XXXX XXXX and XXXX XXXX and to send them a copy of the agreement. I forwarded them a copy of the signed agreement which is further supported by emails from M & T to me offering the agreement and they did not reply to my proof of agreement submission. When I called back again they reported they would continue to report it as late. On XXXX XXXX, 2016 I asked to speak with their credit reporting department and they reported they do not have such a department and that they only report to the bureau once the account is paid in full. I challenged this statement by asking then whom or what M & T department in reporting the erroneous information monthly to the credit bureaus and the representative replied " I am not going to argue with you '' and that it is what it is. I said this unfair debt collecting practices. 
Note the customer service reps tone during these conversations are always disrespectful, unhelpful, and deceitful. They double talk and contradict themselves to confuse you. And then when you call them out on the antics they reply " I will not argue with you '' and start to be belligerent and antagonistic and bullying. 
And I have contacted all XXXX major credit reporting agencies and they failed to hold M & T accountable by compelling them to evidence support the erroneous reporting. 
Please assist me Consumer Protection Bureau with stopping these illegal acts by M & T Bank that is ruining my credit and costing me time and money.

Company response to consumer: Closed with explanation