Consumer complaint received 2023-12-26 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
On XX/XX/2023, I sought XXXX XXXX XXXX at XXXX XXXX due to a XXXX XXXX that required XXXX. Despite conveying the urgency of the situation, the XXXX attempted to persuade me to opt for a XXXX instead. Expressing my concern about the viability of crowning a extensively XXXX XXXX, the XXXX  initially failed to identify the severity of the XXXX XXXX XXXX XXXX 

Upon reassessment, he acknowledged the extensive XXXX prompting the decision to XXXX XXXX XXXX The extraction process was excessively prolonged, causing the XXXX to wear off, and resulting in a painful experience. The XXXX inadvertently caused damage to the XXXX XXXX XXXX XXXX XXXX during the XXXX, and I was denied evidence of the XXXX XXXX 

Subsequently, the XXXX  proceeded to XXXX XXXX XXXX  without my consent, contrary to my request for XXXX XXXX. A shockingly high bill of over {$8000.00} was presented, encompassing charges for XXXX XXXX XXXX, which I believed should have been waived based on a presented coupon. Additionally, a promised veteran discount was not applied. 

The XXXX assured me that a temporary solution to allow XXXX XXXX XXXX XXXX would be provided, along with a complimentary XXXX XXXX  to address the damage caused during the XXXX XXXX. However, the pain persisted XXXX, and follow-up visits were unproductive, with the XXXX dismissing my concerns. 

Seeking relief, I visited the Veterans Affairs XXXX XXXX department, where it was revealed that the previous XXXX XXXX  work was subpar, leading to a XXXX XXXX and unnecessary XXXX on XXXX XXXX XXXX. Despite planning further procedures, I experienced persistent XXXX 

The billing discrepancies escalated when I discovered an overcharge on my card and sought clarification from Synchrony Bank, the service provider for Care Credit. Despite providing evidence and undergoing an alleged investigation, Synchrony Bank failed to rectify the situation and sent inaccurate documents, including a signature forgery. 

Numerous attempts to resolve the matter with the dentist via certified mail were ignored, exacerbating the situation. Synchrony Bank 's subsequent promise of a new investigation remained unfulfilled as they charged my card for the full fraudulent service. In an additional setback, Synchrony Bank reduced my credit limit to the outstanding amount and subsequently closed my account. 

The dental office consistently withheld receipts, providing one three weeks after the visit, which was not only belated but also contained inaccuracies. I was erroneously charged for services such as the XXXXXXXX XXXX, denied the veteran discount, and had XXXX  and XXXX  charged despite the presented coupon. 

Repeated requests for correction to the receipt were met with three different versions, each displaying varying costs. This continued billing discrepancy, coupled with incessant harassment from both the XXXX XXXX and Synchrony Bank, has led to severe mental stress, exacerbating my XXXX XXXX XXXX XXXX XXXX. The entire ordeal is characterized by mistreatment, deceit, language fraud, and insurance fraud, necessitating urgent resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation