Consumer complaint received 2026-05-19 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Rocket Mortgage, LLC
State: UT

Complaint narrative:
My husband 's brother was killed in a road rage accident. It resulted in my husband suffering from severe XXXX and XXXX. He lost his job and has not been able to find a job. My income changed in XXXX due to new goals that have been impossible to hit and is tied to my bonuses, consequently, about {$2000.00} a month has been lost. In XXXX I asked for a forebearance to see if I could figure things out and keep my house. When I called Rocket Mortgage, they told me that because I was in an FHA loan, I qualified for a loan modification. On XX/XX/XXXX, they sent me the paperwork. I have missed my XXXX payment totaling about {$10000.00}. When I got the modification paperwork, these were the terms : MODIFICATION TERM COMPARISON Below is a comparison of your current loan terms versus the estimated terms if the account is modified. Current Payment And Terms Estimated Modified Payment And Terms As of Date XX/XX/XXXX XX/XX/XXXX Total Monthly Payments {$3200.00} {$2700.00} Principal and Interest Payment {$2600.00} {$2100.00} Escrow Payment * {$600.00} {$600.00} Interest Rate XXXX XXXX XXXX XXXX Remaining Term XXXX XXXX Maturity Date XXXX/XXXX/XXXX XXXX/XXXX/XXXX Unpaid Principal Balance {$460000.00} {$480000.00} Partial Claim Amount * * {$0.00} {$130000.00} * Escrow payments may adjust periodically in accordance with the mortgage and applicable law, which may result in changes to your total monthly payment. Please note that the modified payment and terms are estimates only. * * A Partial Claim is an interest-free junior lien, payable to HUD. To receive a Partial Claim, you must execute a Note and Mortgage/Deed of Trust granting a junior lien to HUD. The junior lien must be paid off when the first lien is paid off, matures, or you sell your home, whichever comes first. If the Current Payment And Terms above include a Partial Claim Amount, please note that this new plan does not extinguish any prior Partial Claims you may have received related to this loan. You are still obligated to pay off all Partial Claim liens in favor of HUD upon the maturity date of this loan, or earlier if you pay off this loan, the maturity date of this loan is accelerated, or this mortgage loan is no longer insured by HUD. Note that the above Estimated Modified Unpaid Principal Balance may be different from your current Unpaid Principal Balance ( UPB ). This is because the modified UPB may include certain arrearages, fees and costs which have been capitalized. This means they have been added to your loans UPB, as permitted by applicable law and investor requirements. A breakdown of the Estimated Modified Unpaid Principal Balance for your loan is provided below. Estimated Unpaid Principal Balance Breakdown Current UPB {$460000.00} Delinquent Interest {$15000.00} Escrow Advances {$0.00} Escrow Shortage * {$2700.00} Servicer Advances * * {$0.00} Partial Claim {$130000.00} Estimated New UPB * * * {$480000.00} -- So I asked for a review because it did not seem appropriate to have my principal balance increased by {$20000.00} plus a new 40 year loan term with higher interest rate AND a {$130000.00} junior HUD lien. I asked if they could take out the junior lien for just the {$15000.00} and they said no. They said that this was the offer and that if I rejected it I would need to bring the balance current and that they could not guarantee another loan modification offer. They told me that they are unable to review for new terms. As I explained to them, if I had the {$15000.00} I would not have asked for a loan modification. In addition, paying an additional {$160000.00} plus interest over the term of the loan seems predatory. At the term of this loan, I will be XXXX XXXX XXXX. If I were to sell the home, I would have to sell at {$680000.00} with no equity AND my home is not worth that much in today current environment. It appears that they are setting me up for failure. I thought the point of mortgage insurance, which I have been paying since XXXX when I bought the home were for circumstances just like this. Please help me keep my home.

Company response to consumer: Closed with explanation