Consumer complaint received 2025-01-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: OK

Complaint narrative:
RE : Formal Dispute of Experians Failure to Properly Investigate Disputed Information I am filing a formal dispute regarding Experians mishandling of my prior disputes and their failure to comply with the requirements of the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ). The CFPB 's recent lawsuit highlights systemic issues with Experians handling of consumer disputes, which are directly relevant to my experience. 

I previously disputed the following information on my Experian credit report : Account Name : XXXX XXXX XXXX XXXX 
Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, XXXX XXXX XXXX, Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value. XXXX dismissed the action. Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement, Improper Party in Interest , Lack of standing, Assignor failed XXXX properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX XXXX  Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Account Name : XXXX XXXX  Account Number : XXXX Disputed Issue : Charge off and sold to a third party debt collector, balance incorrect, balance update incorrect, failure to validate debt, failure to provide purchase agreement Improper Party in Interest, Lack of standing, Assignor failed to properly notify me of modification of the interest and other terms of the account pursuant, I am entitled to a set off or a result from Creditor, failure of consideration, as no exchange of money or item of value, Debt sold to third party and reported to third party without my consent. 

Despite submitting evidence to support my dispute, Experian failed to conduct a proper investigation. Specifically : 1. Sham Investigations : Experian failed to convey the full details and supporting documentation of my dispute to the data furnisher. Instead, they appear to have accepted the furnishers response without question, even though it contradicted the evidence I provided.

2. Failure to Provide Investigation Results : The response I received from Experian was vague, confusing, and did not provide specific details of their investigation or evidence supporting their decision.

3. Potential Improper Reinsertion of Inaccurate Information : I am concerned that Experian may have improperly reinserted information I previously disputed and believed to be corrected. 

Experians actions appear to violate the following : FCRA 1681i ( a ) : Failure to conduct reasonable investigations of disputed information.

FCRA 1681i ( 5 ) ( B ) : Improper reinsertion of previously deleted information without proper notice.

CFPA Prohibitions : Engaging in unfair acts or practices by failing to ensure accurate investigations and providing misleading or ambiguous responses to consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation