Consumer complaint received 2024-02-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On Monday XX/XX/year> I deposited a check in person at a local J.P. Morgan Chase branch for the amount of {$12000.00}. This is a check that was issued by my employer. On Tuesday XX/XX/year> Chase deposited the funds for the amount of {$12000.00} into my account. On Thursday XX/XX/year> at XXXX Central time I received a text message notification from J.P. Morgan Chase banking stating : Chase : We need more information about your Chase account ( XXXX ) ending in : XXXX XXXX To continue using your account ( s ), please call us at the number on the back of your debit card or account statement. Your account ( s ) may be closed soon unless you take action. Msg & Data rates may apply. Upon receiving this notification I called J.P. Morgan Chase on XX/XX/year> at XXXX. A Chase representative stated that my account was in review and I needed to verify the details of the company that issued the check. Upon clarifying and verification my funds would be released and my account would stay in good standing. I stated that the information they were looking for is presented on the check itself ( company name, and telephone number ) in which they stated they needed the telephone number that the business is registered in. I mentioned to the representative that Ive deposited a numerous amount of checks by the same employer/company multiple times in the past and theyve been able to verify the business with the number i was providing ( same business telephone number on the check ) I then gave them the direct number to my superior and owner of the company in which they replied that the information I was presenting would not be of suffice and needed to provide the business registered number. I stated I would verify with my superior and then call back. The representative assured me that was fine and okay for me to do and that I could give them a call back to provide the information they were asking for. On XX/XX/year> same day, at XXXX I called J.P. Morgan Chase back to provide the details they requested. I was then told by a representative that J.P. Morgan Chases back office has determined to close my account. I was told by the representative that there is nothing you can do, the decision has already been finalized. If there is a balance we will issue and mail you a cashiers check I was told I can not withdraw money,, use XXXX, make purchases, sign in to chase.com and the Chase Mobile app, they will reject direct deposits and automatic payments, as well as not honor checks associated with the account. When I asked how long it may take to receive a cashiers check of my account balance I was told Its going to take about a month for you to receive a cashiers check producing fear, distress, and panic I frantically asked her how am I supposed to live being cut off from my funds for so long unexpectedly? With absolutely no notice? To which I got a reply of Im just here to discuss your account no remorse, no sympathy, no understanding. I asked to speak to a supervisor to see if I can withdraw just enough funds to get by. Once connected to a supervisor she stated to wait until Tuesday XX/XX/year> and to call back. This allows time for transactions to settle and opening the chance for a chase manager to accommodate and allow me to withdraw some funds she explained. On Friday XX/XX/year> at XXXX I called Chase and asked to speak with a manager to receive a status update on my account in which I was told the the previous supervisor had miss informed me, my account was closed and there is no one with the authorization to override or make a judgement call for me to withdraw any funds whatsoever. The account is closed and it is final, I have no choice but to wait for a cashiers check. She explained that going to the branch is not advised as they will not be able to help me in any way. When asked why my account was even closed I was told they have the right not to disclose. This seems very unfair, unethical, and causing negative impacts in my personal finances as well as my bill history and personal life. Being that Im blocked off from having access to any of my funds it is impacting me very harshly. Please help

Company response to consumer: Closed with explanation