Consumer complaint received 2025-10-17 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Portfolio Recovery Associates, LLC
State: GA

Complaint narrative:
I am submitting this complaint regarding Portfolio Recovery Associates , LLC ( PRA ), which is currently furnishing a tradeline on my credit report related to an alleged XXXX XXXX. account. 

The credit report lists : Loan Type : XXXX XXXX Account Original Creditor : XXXX XXXX. 

Pay Status : Collection Past Due Amount : {$3100.00} Remarks : Completed investigation of FCRA disputeconsumer disagreed ; Placed for Collection.

I understand that I have made payments toward a settlement with PRA ; however, I still have a legal right to verify ownership and the legitimacy of PRAs reporting. Settlement or payment does not extinguish my right to full documentation under contract and consumer law.

1. Understanding the Reporting and Legal Framework Portfolio Recovery Associates is a debt buyer, not a servicer. 
By reporting as a XXXX XXXX Account, PRA is claiming ownership of a purchased receivable. Under UCC 9-203 ( a ) and FCRA 1681s-2, this claim must be supported by a valid and traceable assignment of rights from XXXX XXXX. through all intermediate buyers to PRA. 

Without this, PRAs claim of ownership and authority to furnish information is unsupported. 

2. Right to Proof of Ownership Even After Settlement Even though payments have been made, PRA remains bound by : FCRA 1681e ( b ) Duty to report with maximum possible accuracy ; FCRA 1681s-2 ( b ) Duty to reasonably investigate and verify disputed data ; 15 U.S.C. 1692e ( 8 ) Prohibiting false representations of credit status.

If PRA continues to report a Past Due balance after a settlement or payment arrangement, that is misleading and inaccurate. The tradeline should reflect Paid Collection or Settled {$0.00} balance.

3. Request for Documentation and Chain of Title I am requesting that PRA be required to produce documentation proving its ownership and right to report this account, including : Purchase Agreement ( XXXX PRA or through all intermediaries ) Bill ( s ) of Sale Assignment or Schedule of Accounts showing my specific account number Chain of Title reflecting any intermediary debt buyers Proof of Consideration / Payment for the Portfolio Account-level documentation linking my alleged debt to the sale Absent these documents, PRAs continued reporting may violate both the FCRA and FDCPA, as well as UCC 9-203 ( b ), which requires a valid assignment of rights before enforcement or collection.

4. Supporting Case Law Green v. Portfolio Recovery Associates , LLC, XXXX XXXX XXXX ( XXXX XXXX XXXX ) PRA failed to prove ownership because its Bill of Sale was generic and not tied to the consumers account. 

In re XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) Ownership of a debt requires evidence of transfer and a complete chain of title. 

XXXX v. XXXX & XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ) A furnisher is liable under FCRA 1681s-2 ( b ) if it fails to correct inaccurate information after a dispute.

5. Requested Relief I am asking the CFPB to : Require Portfolio Recovery Associates to produce complete documentation proving ownership and the right to furnish data on this account.

Ensure that PRA updates its reporting to reflect accurate settlement status and removes any misleading past due notations.

Investigate whether PRA is in compliance with the FCRA, FDCPA, and UCC 9-203 concerning proof of ownership and reporting accuracy.

Company response to consumer: Closed with explanation