Consumer complaint received 2026-03-02 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Eastern Account Systems of Connecticut, Inc.
State: CA

Complaint narrative:
On XX/XX/year>, a XXXX sales representative named XXXX knocked on my door offering internet service. He appeared to be a young and driven salesperson, and I decided to give him an opportunity by testing the service and temporarily replacing my current provider, XXXX, under the following agreed terms : A three-month free trial to ensure the speed and service were better than my current provider, XXXX. A monthly rate that was {$5.00} less than what I was paying XXXX. If I was unsatisfied for any reason, he would personally assist me in restoring my XXXX service immediately at no cost. As a precaution, I did not cancel my XXXX service to ensure I would still have internet access if any issues arose with XXXX. XXXX installed the line, but my upstairs internet and televisions did not work. I contacted customer service, and it took an excessive amount of time for them to send a technician. When a representative finally arrived, he was unable to resolve the issue. I made countless phone calls and experienced extremely long wait times, often unable to reach a live person. After an entire week without proper internet connection, the issue remained unresolved. I work from home, and reliable internet is essential to my livelihood. I ultimately contacted XXXX and asked them to reinstall my service because the XXXX technician had disconnected my XXXX line during installation. Once my XXXX service was restored, I contacted XXXX. He ignored my requests for assistance and stated that the matter was not his department, instructing me to contact XXXX directly. I made numerous calls to XXXX, repeatedly waiting on hold and re-explaining the situation to different representatives. Eventually, they agreed to cancel the contract and send a return box for the equipment. I was informed that automatic charges for the equipment would appear temporarily and would be credited back once the equipment was returned and the account closed. A month later, I received additional final billing statements. I repeated the same process of calling, waiting, and explaining the situation. I was eventually told that the matter was fully resolved and that I would not receive any further bills. In XX/XX/year>, I received notification of a negative mark on my credit report through my credit card monitoring service. I discovered a {$140.00} collection account listed under Eastern Account System ( XXXX ). I contacted them for clarification and requested XXXX contact information, but they refused to provide details. They stated they would remove the item from my credit report but declined to give any further documentation or explanation. I proceeded to dispute the account with XXXX, XXXX, and XXXX. XXXX removed the item from my report, but XXXX and XXXX did not. This entire experience has caused unnecessary stress, wasted time, and damage to my credit. I am seeking proper resolution and accountability. I am deeply concerned about how many other consumers may be experiencing similar treatment. This situation feels deceptive and unjust, and I am requesting a formal investigation and correction of my credit record immediately.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation