Consumer complaint received 2024-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
Subject : Escalated Complaint Regarding Inaccurate Reporting of Cancelled Debt by XXXX XXXX To Whom It XXXX Concern, I am filing this escalated complaint regarding the inaccurate and misleading reporting of a charged-off account by XXXX XXXX ( Account ending in XXXX ) on my credit report, despite the issuance of a Form XXXX documenting the cancellation of this debt. 

Key Issues and Violations XXXX. Failure to Remove Cancelled Debt from Credit Reports : XXXX XXXX issued a Form XXXX for this account, indicating that {$3200.00} was cancelled as of XX/XX/year>. According to IRS regulations, a XXXX signifies the cancellation of a debt, which should also be reflected in credit reporting. However, the account is still being reported as charged off and outstanding on my credit report, which is inaccurate and misleading. 
XXXX. Violations of the Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) : Credit reporting agencies are required to ensure maximum possible accuracy in their reports. Reporting a debt as both cancelled and charged off is inherently contradictory and fails to meet this standard.

15 U.S.C. 1681s-2 ( b ) : XXXX XXXX  has not taken reasonable steps to correct or update inaccurate information following my dispute. 
XXXX. Misrepresentation of XXXX XXXX : The issuance of a XXXX constitutes an identifiable event of cancellation, as outlined in IRS XXXX XXXX. Therefore, continued reporting of the debt as outstanding or charged off misrepresents its legal status, potentially violating the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692e ). 
XXXX. Harm to XXXX : This inaccurate reporting is materially harmful to my creditworthiness and ability to secure credit, as the account continues to appear derogatory despite the cancellation. 

Requested XXXX I respectfully request that the CFPB : XXXX. Investigate JPMCB CARDs compliance with FCRA and FDCPA regulations. 
2. Require JPMCB CARD to instruct credit reporting agencies to remove or update the reporting of this account to reflect the debts cancellation.

3. Provide written confirmation that the inaccurate information has been corrected or removed from my credit report. 

Supporting Documentation To support this complaint, I have attached : A copy of my initial correspondence to JPMCB CARD requesting the XXXX form. 
JPMCB CARDs response, including the issued XXXX form. 
My credit report showing the continued reporting of this account as charged off. 

Contact Information Full Name : XXXX XXXX Address : XXXX Hacks XXXX XXXX XXXX XXXX, XXXX, TN XXXX Phone Number : XXXX Email Address : XXXX Please address this matter promptly and provide a resolution within the mandated timeframe for investigations. I reserve the right to pursue legal remedies under applicable consumer protection laws for any continued inaccuracies. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation