Consumer complaint received 2026-04-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
CFPB Complaint Capital One Credit Limit Reduction Date of complaint : XX/XX/year> Product : Credit card ( QuicksilverOne ) On XX/XX/year>, Capital One reduced my credit limit from {$7000.00} to {$4000.00} without any prior notice. I was not contacted in advance by phone, letter, or message. I only discovered the reduction after receiving a flood of emails and alerts on XX/XX/year> the same day the action was taken. The formal letter explaining the reduction was also dated XX/XX/year>, meaning I received no opportunity to address any concerns before Capital One acted. I have been a Capital One cardholder for approximately XXXX years. In that time, I have XXXX reported late payments on this account or any other account on my credit report. Every account I hold is current and paid. Capital One cited XXXX reasons. I dispute each one : 1. " The current balance on this account, relative to its credit line. '' On XX/XX/year>, my balance was approximately {$3700.00} on a {$7000.00} credit line roughly 54 % utilization. Rather than working with me to address this, Capital One reduced my limit to {$4000.00}, which pushed my utilization to approximately 95 %. This action made the problem dramatically worse, not better. It is counterproductive and punitive. 2. " A payment on XXXX or more of your Capital One accounts was recently returned. '' The returned payment did not occur on this account. It occurred on a separate Capital One card, was an isolated incident, has since been resolved, and that account is now current. Capital One cross-penalized this account for a single incident on a different card after XXXX years of perfect payment history. This is disproportionate. 3. " Presence of a personal finance loan. '' I have had this personal loan for an extended period, and it has always been paid on time. This loan existed throughout my entire ten-year relationship with Capital One. If it was not a concern for the past decade, it can not reasonably justify a credit line reduction now with no change in payment status. 4. " There are too many recently opened credit cards. '' I recently opened XXXX new credit card. Opening a single card is normal consumer behavior and does not indicate elevated risk, particularly given XXXX years of XXXX missed payments across all accounts. The harm : This credit line reduction increased my utilization ratio from approximately 54 % to approximately 95 % overnight, which will further damage my credit score. Capital One 's action created a harmful cycle : they reduced my limit citing risk factors, but the reduction itself worsens my credit profile, potentially triggering further adverse actions from other creditors. This was done with no prior notice, no opportunity to respond, and despite a decade of perfect payment history. I spoke to a supervisor 3 times. They basically said nothing you can do and there is no other avenue like appeal, nothing!

Company response to consumer: Closed with explanation