Consumer complaint received 2024-12-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
On Tuesday, XX/XX/XXXX, I made an online check deposit to my personal bank account at JP Morgan Chase ( account ending in XXXX ). I received the check from the U.S DEPARTMENT OF TREASURY in the amount of {$50000.00} ( XXXX XXXX dollars ). On Wednesday XX/XX/XXXX, I personally went to the bank ( XXXX XXXX, XXXX, IN ) with the check that was electronically deposited in hand and spoke with XXXX. I informed XXXX that I intended to place the check into my JP Morgan Chase business account instead of my personal account. I informed XXXX ( JP Morgan Chase employee ), that I do a lot of online banking and wanted to cancel that deposit and present the check instead personally to my business account. XXXX then informed me that the check was on hold until XX/XX/XXXX and the funds will then be released to my Chase personal account ending in XXXX. I still have the U.S DEPARTMENT OF TREASURY check that was issued to me in my possession. 

On or around the evening of Wednesday, XX/XX/XXXX, I started receiving e-mails from my creditors stating that they were unable to retrieve payment due to my then Chase account ending in XXXX being closed. I thought it was a scam and ignored the messages. To my surprise, all of my electronic payments and ACH were getting returned and I thought someone had compromised my account. When the check cleared the morning of XX/XX/XXXX the funds were available, but I was unable to transfer any of the funds to my savings account. 

The morning of Thursday XX/XX/XXXX, I went to the bank and was told that my Chase account ending in XXXX was pending closure. I was given a number to call by the Chase employee. I went to the parking lot and made the phone call. I spoke with XXXX ( chase customer service and by the way was very rude ) and was told that they reached out to the U.S DEPARTMENT OF TREASURY and was unable to verify the check and that the account was pending closure. XXXX and I were getting nowhere with the conversation, I then ended the conversation and went back into the Chase bank and discussed with XXXX. 

XXXX called someone from the Executive Chase Team and they reached out to me later ( around XXXX ) that day and stated that they were going to attempt to stop the closure of my account as a result those companies charged me late fees and return ACH fees. 

On XX/XX/XXXX, I received notice that the account was closed ending in XXXX. Chase transferred {$4600.00} ( guesstimate ) to my personal savings Chase account and retained the remainder. Chase customer service representative ( XXXX ) informed me on our call on XX/XX/XXXX that all of the funds would be transferred to my savings chase account and the account would be closed due to fraudulent concerns. 

On XX/XX/XXXX, I called chase and was advised that the U.S DEPARTMENT OF TREASURY has yet to verify their check and I would now need to verify the check with the U.S DEPARTMENT OF TREASURY. The Chase Executive Team, or the bank representative ( XXXX ) did not return any of my calls when I attempted to reach back out about the issue. 

I truly suspect that JP Morgan Chase did not address this matter appropriately and in the process of allegedly waiting for verification from the U.S DEPARTMENT OF TREASURY they are receiving interest off of my funds and this is unethical.

Company response to consumer: Closed with non-monetary relief