Consumer complaint received 2025-01-23 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Apelles, LLC
State: TX

Complaint narrative:
Well, it all started when I had items that belonged to me stolen from my yard so I called XXXX XXXX in XXXX of XXXX to see about purchasing service at my home with cameras so I could identify the thief whom I was pretty sure who it was already, but had no proof!! Anyway, XXXX scheduled an appointment for installation and the installer came to my home and began installing the equipment!! I assumed everything was fine until when he completed the installation and began showing me how it worked!! 
As I was observing his presentation, the system kept dropping or lagging and he was finally able to get it to stay up for a few minutes, but told me that my internet did not have the sufficient speed to carry the number of devices he installed. So after he left, I called XXXX XXXX XXXX whom I had internet XXXX ( XXXX ) with and the bumped me up to XXXX XXXX ( XXXX ) which was the best that was available for me!! Internet ( XXXX ) was not able to adequately support the devises either!! I called XXXX XXXX XXXX and they sent out a tech who proved that my internet was working properly and that it would not support all the devices that XXXX had installed!! So I called XXXX back and they sent a technician out to test the alarm system and he also agreed that my internet was still unable to support the devices!! He told me that I might want to disconnect the XXXXXXXX XXXX XXXX XXXXXXXX and go with XXXX of the other providers!! So I called XXXX  and acquired service with them and next thing I know is that I received a XXXX modem from them to hook up for internet!! I called XXXX and had a technician on line telling me how to hook up the modem!! We finally gave up because I still could not get the necessary service or speed that I needed to support the security devices!! I called XXXX and advised them that the service was of no use to me and requested they disconnect my service and send someone out to retrieve their equipment!! They sent out a repair technician again and he said that he was here to remove the cameras!! I advised him that he was to remove all their equipment and disconnect my service entirely!! He said he could not do that and called his Manager!! I explained to the Manager the experience I was dealing with and he said he would investigate the situation and get back to me!! I never heard back from him and continued to get bills from XXXX and I would call them each time and tell them to read the notes in my account!! It was a waste of my time!! I insisted that they place all our conversations in the notes on my account for future reference!! I did not hear from them again!! Then I get a letter from Apelles Collection Agency dated XX/XX/XXXX!! They advised that they were a debt collector and requesting I make payment to them in the amount of {$5400.00}!! I advised the that I was disputing the debt and gave them the same information as I stated earlier!! Apelles representative said he would show my account in disputed status and get back with XXXX and request more information about my account!! I told him to be sure and request all the notes on my account!! He said he would do so and call me back with the resolution!! He never called me back and the next thing to happen was a second letter from Apelles on XX/XX/XXXX requesting a settlement for {$3300.00}!! I called Apelles back and they would not give a resolution or did not have one so I demanded the notes and all documentation they received from XXXX!! The representative told me they would sending copy of the contract with XXXX!! That would not prove any thing in regards to the horrible experience I have been conveying to CFPB in regards to this issue!! I have been and still am severely stressed out over this matter!! 
I FILED A REPORT WITH THE FTC IN REGARDS TO XXXX XXXX!! 
The REPORT NUMBER IS XXXX!! 
@ @ @ @ @ I AM FILING THIS COMPLAINT AGAINST APELLES COLLECTION AGENCY @ @ @ @ @!! 
Please provide assistance with this matter and look forward to your response once you have a resolution with APELLES COLLECTION SERVICES AND XXXX XXXX!! 
Thank you so much, XXXX XXXX XXXX

Company response to consumer: Closed with explanation