Consumer complaint received 2024-08-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information is missing that should be on the report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am writing to formally dispute the accuracy of information on my credit report regarding late payments reported under account number [ Account Number ]. This dispute is filed in accordance with the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, and addresses the responsibilities of furnishers of information under 15 U.S.C. 1681s-2. Additionally, it considers the protections afforded to consumers under the COVID-19 relief provisions as outlined in the National Emergencies Act, 50 U.S.C. 1601. 

Details of the Dispute : Creditor Name : XXXX XXXX XXXX  Account Number : XXXX Date ( s ) of Reported Late Payment ( s ) : XXXX XXXX, XXXX, XXXX, XXXX Upon reviewing my credit report, I identified late payments reported for the above account that are inaccurate. During the COVID-19 pandemic, specific relief measures and protections were enacted, including provisions that impacted the reporting of late payments. Under these provisions, furnishers were required to report accounts in a manner that did not negatively impact consumers ' credit scores if the consumer was in good standing before the pandemic. 

Relevant Provisions : FCRA Responsibilities : Under 15 U.S.C. 1681s-2, furnishers of information are required to report accurate and complete information to consumer reporting agencies. The reported late payments appear to violate this requirement. 

COVID-19 Relief Protections : According to the COVID-19 relief measures, including the CARES Act and other relevant provisions, furnishers were not supposed to report negative information, such as late payments, for accounts that were current before the pandemic. Reporting such late payments during this period is not compliant with these protections and constitutes an inaccurate representation of my credit history. 

Rules of Construction : Under 15 U.S.C. 1681a, the rules of construction indicate that provisions within the FCRA are to be interpreted to ensure consumer protection and accurate reporting. This interpretation supports the need for correcting any inaccuracies related to the reported late payments during the COVID-19 relief period. 

Request for Action : Investigation : Please initiate a thorough investigation into the accuracy of the reported late payments. 
Correction : If the investigation confirms that the reported late payments are inaccurate, update or remove these entries from my credit report. 
Confirmation : Provide me with written confirmation of the findings and an updated copy of my credit report reflecting any corrections made. 
Per 15 U.S.C. 1681i, I request that this investigation be completed within 30 days of receipt of this letter, and that you provide a revised credit report upon completion. 

Enclosures : A copy of my credit report with the disputed information highlighted Should you need any further information please contact me at or [ Your Email Address ]. I appreciate your prompt attention to this matter. 

Thank you for your assistance. 

Sincerely, [ XXXX XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation