Consumer complaint received 2026-01-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am filing this complaint regarding Wells Fargos mishandling of legitimate check deposits and the resulting financial harm and unprofessional treatment I have experienced. 

I deposited two legitimate checks from two different companies totaling approximately {$15000.00} into my Wells Fargo checking account. One check was deposited on XX/XX/XXXX and the other on XX/XX/XXXX. Wells Fargo made the funds available, and I transferred the available funds to another bank. Several days later ( XX/XX/XXXX ), Wells Fargo reversed the full deposit amount, citing missing endorsement signatures on the checks, which immediately forced my account into a negative balance of approximately {$14000.00}. 

I was instructed by Wells Fargo to wait for the legal copies of the checks, endorse them properly, and redeposit them, which I did promptly. The legal copies of the checks, generated by Wells Fargo, were deposited on XX/XX/XXXX. However, Wells Fargo has now placed an additional extended hold of up to 15 days ( estimated fund release date is XX/XX/XXXX ) on the redeposited checks while my account remains severely negative, without any provisional credit or reasonable accommodation. The funds represented by these checks are legitimate and already existed when the original deposits were made available. Wells Fargo is effectively holding the same funds twice while subjecting me to extreme financial hardship. Wells Fargo has clearly stated during the multiple calls, that I have no choice but to wait. 

This situation has caused significant and immediate harm. My paycheck is set up on direct deposit to this same checking account. Because the account is deeply negative due to this issue, I will not have access to my own working wages, which compounds the financial damage and places me in an untenable position. 

In addition to the financial issues, on XX/XX/XXXX at approximately XXXX, I experienced extremely unprofessional conduct from a Loss Prevention representative. Over the course of this issue, I have been forced to explain the same situation more than 20 times across at least 8 phone calls ( XXXX and XXXX ) and 2 branch visits, often repeating the full details multiple times within the same call due to repeated transfers. When I asked for continuity and for the situation to be documented so I would not have to continuously repeat myself, I was told that its being recorded, which I later learned is not accessible to other representatives and provided no continuity of service. 
When I asked reasonable clarifying questions about why the redeposited checks were still on hold even though the funds had been made available originally, the representative responded rudely and dismissively, stating she had already explained, instead of providing the clarification I explicitly requested. When I asked what steps were required to close my account due to this experience, the representative repeatedly stated only that I could not close the account while checks are pending, but refused to provide any information on the actual process for closing the account or what would be required once the holds were resolved. 

This conduct, combined with the prolonged mishandling of my account, was sufficient to cause me to lose confidence in Wells Fargo after nearly 20 years as a customer. The actions of the institution and its representative significantly worsened an already XXXX  financial situation and fell far below reasonable standards of professional customer service. 

Requested Resolution : Immediate provisional credit for the redeposited check amounts, removal of the negative balance and all related fees, written confirmation that this incident will not result in any adverse reporting or penalties, and a formal investigation of the Loss Prevention interaction using Wells Fargos call logs and recordings.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation