Consumer complaint received 2015-05-17 00:00:00
Product: Credit card — 
Issue: Other — 
Company: CITIBANK, N.A.
State: MD

Complaint narrative:
CONSUMER FINANCIAL PROTECTION BUREAUCEOCHAIRMAN of the BOARDPRESIDENTDirector of Macy 's XXXX. 



CITIBANK EXECUTIVE OFFICESOFFICE of the presidentFrom XXXX and XXXX XXXX XXXX XXXX MD XXXXPlease limit response contact to XXXX or by mail to the above address. Limit calls to XXXX from Monday thru Friday from XXXX to XXXX not contact anyone else regarding these claimsThis pertains to the following Citibank XXXX Citibank/MACYS XXXX accounts ( XXXX ) Home Depot XXXX ( XXXX ) Shell XXXX ( XXXX ) Exxon XXXX ( XXXX ) Macys XXXX ( XXXX ) Macys XXXX ( XXXX ) Macys XXXX XXXX we have been going back and forth with Citibank regarding these accounts. I realize that the XXXX XXXX were charged off and probably the MACYS accounts also. However, in XXXX we were dropped from the XXXX program because we were making our plan payments our self We were eventually reinstated until last XXXX. However, we have been in contact with Citibank and macys regarding the above accounts directly and thru CFPB. We have been asking Citibank and Macys to Provide the following information so we could make payments on the above accounts to Citibank and Macys.However, the only information they have provided were copies of our statements. We did not need all of the statements on each account only statements from XXXX have been requesting the following information. We had contacted Macys and Citibank and asked them to bring our accounts current and waive the late fees so we could make our regular monthly payments, they did waive some late fees but did not reduce the past due amount. The interest rate on the above accounts tripled in XXXX after we were dropped from the XXXX program. 

We still need the following information on the above accounts ( XXXX ) Payment history from XXXX thru present. Please include statements and XXXX payments. I tried getting the information from XXXX but Citibank had made so many adjustments to the accounts thru XXXX that the payment history from XXXX could not be brought up.Infomation is needed to verify the actual current amount due on the above accounts. 
( XXXX XXXX Late fees assessed from XXXX on ( XXXX ) Verification of the correct account numbers XXXX XXXX XXXX Verification of the correct mailing address for each account. We have requested this before but have gotten different addresses from different departments ( XXXX XXXX An offer from Citibank on all of the above accounts to pay off the accounts ( XXXX ) I have previously indicated to Citibank that we will payoff the accounts by paying them correctly and not thru any third party. 

WE HAVE FILED COMPLAINTS THRU CFPB before but we have never received the specific information we have been requesting. Al we received from Citibank were copies of statements on each account.They did not provide a payment history on the above accounts after statents stopped. 
Statements for Home depot, Shell and Exxon have not been issued since XXXX/XX/XX/XXXXStatements on the Macy 's accounts have not been issued since XXXX. 

So for these reasons copies of statements by themselves have not provided us with the above information we are requesting to enable us to pay off our accounts. 

Thank You! XXXX and XXXX XXXX.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation