Consumer complaint received 2025-02-21 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: KEYCORP
State: CT

Complaint narrative:
XX/XX/scrub> 2025 KeyBank Complaint I ( XXXX XXXX ) went into KeyBank with my Identification and a KeyBank check. Someone asked, Do I ( XXXX XXXX ) want to open an account an take {$100.00} of the amount? I ( XXXX XXXX ) said, No! I ( XXXX XXXX ) just want to cash the check. The KeyBank Branch manager ( XXXX XXXX XXXX stated that he could not cash a check for that amount. I ( XXXX XXXX ) contacted the Executive Office of KeyBank at XXXX XXXX XXXX XXXX. The Executive Representative of KeyBank informed me that I had to give them notice in advance to cash a check for that large amount. The KeyBank Executive Office Representative instructed me to show KeyBank Branch Manager ( XXXX XXXX ) the check. Allow the KeyBank Bank Manager ( XXXX XXXX ) to look at the amount on the check. Ask the KeyBank Bank Manager ( XXXX XXXX ) how long do I have to wait for the funds and return to KeyBank Branch and cash the check. I ( XXXX XXXX ) returned to the KeyBank Branch on the date that the KeyBank Manager states and cash the check. The KeyBank Executive Office Representative gave me a case number # XXXX and a Reference numberXXXX. I returned to the KeyBank Bank and spoke to the KeyBank Manager - XXXX XXXX and he stated that it is nothing he could do with the check for that large of amount. I ( XXXX XXXX ) gave the KeyBank Manager the Case number, Reference number, and phone number to call to speak to the Executive Office Representative XXXX. The KeyBank Manager ( XXXX XXXX XXXX stated that he did not need to speak to the KeyBank Executive Office Representative because Keybank do not cash checks for that amount. I contacted KeyBank Executive Office Representative XXXX and he stated that XXXX was out and XXXX would give me a call as soon as she returned. I called KeyBank Executive Office the first Representative wanted to get my Social Security number to confirm that it was me. I asked Why are you requesting my social security number and informed them that my social security number has nothing to do with me cashing a check. KeyBank Executive Office Representative XXXX informed me that she was investigating this I asked, what are you investigating? Your customer is a KeyBank customer. That customer wrote me a check. I ( XXXX XXXX ) went to KeyBank to cash the check. I ( XXXX XXXX ) presented my Identification and the check for KeyBank Bank. I wanted to find out what was the hold up and what do you have to investigate. The check has the name of the company along with the phone number. I ( XXXX XXXX ) dont understand why at first you want me to open up an account take a {$100.00} of it and then you need my social security number. I ( XXXX XXXX ) provided that information and yet you have not cashed the check. Your customer has an account with KeyBank and that customer wrote me a check and Im here to cash it. You are trying to force me to open up an account instead of cashing the check. No one should go through all this to cash a check! KeyBank Branch ManagerXXXX XXXX XXXX XXXX XXXX CT XXXX XXXX

Company response to consumer: Closed with explanation