Consumer complaint received 2025-09-08 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Summary : On XX/XX/year>, I completed a private-party sale and was paid with a Wells Fargo cashiers check for {$48000.00} ( Check No. XXXX ). I deposited it the same day at my bank ( XXXX XXXX, XXXX, TX ). XXXX teller called the verification number printed on the check while I was present, confirmed the check as valid, wrote Verified on the image, and made funds available. A few days later, Wells Fargo dishonored the cashiers check and my bank charged back {$48000.00}, overdrawing my account and causing significant financial harm. 

Issuing branch / people present : The check was issued in person at Wells Fargo, XXXX XXXX XXXX XXXX, XXXX, TX XXXX. I was inside the branch for issuance. The teller ( XXXX ) printed and delivered the check to the remitter ; the branch XXXX ( XXXX ) has since spoken with me about the matter. 

Parties : Payee : XXXX XXXX XXXX ( me ). 
Remitter/Purchaser : XXXX XXXX XXXX XXXX XXXX in the branch and identified at issuance ). 

XXXX & actions taken : XX/XX/year> Check No. XXXX for {$48000.00} issued at the XXXX, TX branch payable to me. I deposited it at XXXX Bank the same day. XXXX called the verification line on the check and marked it Verified. 
XXXX Wells Fargo XXXX the cashiers check. XXXX reversed the deposit, and my account went overdrawn by > {$6000.00}. 
XX/XX/year> and after I spent hours on the phone and met in person with the XXXX branch XXXX ( XXXX ). No one at Wells Fargo would explain the basis for dishonor or whether a Declaration of Loss or any indemnity was filed.

Wells Fargo Case Nos. acknowledged to me : XXXX ( XXXX XXXX XXXX, phone XXXX ) and XXXX XXXX XXXX XXXX XXXX XXXX ; later email from XXXX XXXX, phone XXXX ). 
XXXX XXXX XXXX XXXX XXXX XXXX told me they recognize I XXXX be the Holder in Due Course ( XXXX ) and asked my bank to submit an XXXX claim. 
XXXX XXXX  filed the XXXX claim weeks ago, but Wells Fargo has not responded with a decision. I am told Wells Fargo is waiting on the Exception Payments team for a greenlight. 
Throughout this period, Wells Fargo has refused to provide me a copy of any Declaration of Loss ( if one exists ), even though I am the payee/holder of the cashiers check that was issued face-to-face in their branch. 
In parallel, I made extensive efforts to resolve this privately ( including proposing and documenting an escrow settlement with {$5000.00} already held in my attorneys trust to be released to the remitter upon good funds ), but the remitter would not perform. These facts are background ; the core issue is the banks wrongful dishonor and continuing delay.

Why this appears unlawful/ improper : Under UCC 3-411 and 3-412, a cashiers check is the direct obligation of the issuing bank. Stops or refusals are not permitted except in narrow circumstances.

If Wells Fargo is relying on UCC 3-312 ( Declaration of Loss ), ( 1 ) I was never informed ; ( 2 ) the check was not lost, destroyed, or stolenit was issued in-branch, delivered, and deposited ; and ( 3 ) 3-312 generally contemplates a XXXX period or indemnity before releasing the issuer from liability. The check was reversed within days. 
Wells Fargo has not provided any copy of a Declaration of Loss or other legal basis despite repeated requests. 
The continued non-response to my banks XXXX claim has left me without access to {$48000.00} that was verified at deposit and then removed. 

Harm suffered : Loss of use of {$48000.00} since XX/XX/year>. 
Overdraft and related bank impacts.

Business and personal disruption tied to the sudden removal of cleared funds.

What Im requesting from the CFPB : 1. Require Wells Fargo to promptly honor cashiers check XXXX. XXXX and release {$48000.00} to my account ( via XXXX XXXX  ), or provide a specific legal basis under the UCC for any continued refusal.

2. Require Wells Fargo to produce any Declaration of Loss and related records they are relying on.

3. Require Wells Fargo to respond to XXXX XXXX  XXXX claim without further delay. 
XXXX. Require interest and expense reimbursement under XXXX XXXX ( b ) for wrongful refusal ( including overdraft-related costs and loss of use ). 

Bank-to-bank contact ( already attempting ) : XXXX Bank contact : XXXX XXXX, Relationship XXXX XXXX, XXXX, XXXX ( has repeatedly called/emailed Wells Fargo and the number on XXXX XXXX ). 
Wells Fargo internal references : Escalated Complaints ( Case XXXX, XXXX ), ECMO ( Case XXXX, contact XXXX XXXX, XXXX ). 

I certify these facts are true to the best of my knowledge and can upload supporting documents : Front/back image of the cashiers check showing Verified at deposit ; XXXX XXXX  deposit receipt ; Bills of sale ( as-is ), titles, and photos ; Text/email correspondence with Wells Fargo ; Wells Fargo case acknowledgment emails ; Requested outcome : Immediate release of the {$48000.00} and written explanation, plus reimbursement of interest/expenses caused by the wrongful dishonor and delays.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief