Consumer complaint received 2026-06-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Vehicle was damaged or destroyed the vehicle — 
Company: CCF Intermediate Holdings LLC
State: GA

Complaint narrative:
In XX/XX/year>, my vehicle was involved in a hit-and-run accident that resulted in significant frame damage. The vehicle was inspected and deemed inoperable and beyond repair. Upon learning this, I immediately contacted TitleMaxs corporate office to discuss my options. I was instructed to work directly with my local store. After numerous attempts to reach someone at the store, I was finally able to speak with the store manager. The manager advised that she would speak with her district manager regarding a potential settlement and would contact me with further instructions. Weeks passed with no response despite multiple follow-up calls. Eventually, I was informed that a settlement offer of {$500.00} would be submitted for approval. Again, I waited for an extended period without any update or response from TitleMax. After additional follow-up attempts, I was told that documentation relating to the accident and vehicle condition would be required. I agreed to provide the requested documentation. However, despite numerous phone calls, I was unable to obtain clear instructions regarding where or how to submit the paperwork. Each time I contacted the store, the manager was unavailable, and other employees stated they did not know where the documents should be sent. Meanwhile, the repair facility where the vehicle had been stored informed me that the vehicle needed to be removed because it could not be repaired. Since TitleMax failed to provide me with instructions regarding the settlement process or document submission, I arranged to have the vehicle towed to my residence while awaiting further direction. Despite my continued efforts to communicate with TitleMax and provide the requested information, my vehicle was repossessed before I was ever given a meaningful opportunity to complete the settlement process. The repossession itself caused additional damages. The towing company hired to repossess the vehicle drove through my yard multiple times, leaving deep tire ruts throughout my property. The driver narrowly missed my husbands SUV and drove over and cracked portions of my walkway. The condition of my lawn has been significantly damaged due to the tow truck driving through wet grass and landscaping areas. Adding to my frustration, I have repeatedly requested information regarding the location of my vehicle so that I can retrieve personal property that was left inside the trunk. To date, no one has been able or willing to provide me with this information. Throughout this process, I have acted in good faith, proactively notifying TitleMax of the accident, attempting to settle the account, requesting instructions for submitting documentation, and repeatedly following up with both corporate representatives and store personnel. The delays, lack of communication, failure to provide instructions, and subsequent repossession appear to have resulted directly from TitleMaxs failure to properly handle my account and settlement request.

Company response to consumer: Closed with explanation