Consumer complaint received 2024-10-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
TransUnion refuse to update my XXXX XXXX on a monthly basis when I spoke to them they stated that my creditors were not reporting however I spoke to my creditors especially my car note lender my mortgage lender and my credit card lender and they say that they are definitely reporting to them and don't know why they wouldn't update the credit score also I had to file a complaint previously for the same issue when I filed a complaint through this website my credit score moved from XXXX to XXXX the very next month it went down to XXXX when my credit is reported positive information XXXX and XXXX notify me that my credit score went up XXXX points there is a huge gap between Transunion and the other credit reporting agencies which doesn't make sense it will never be the same it would always be off around XXXX to XXXX points but it should never be off more than XXXX points since all of the creditors are reporting the same thing to the credit bureaus I also ask TransUnion to remove XXXX XXXXXXXX as my employer I never ever in my life work for XXXX XXXX XXXXre are no XXXX from XXXX XXXX XXXX never ever had a cXXXX XXXX XXXX XXXX XXXX XXXXlso ask TransUnion to XXXX the false numbers for my report I've never had those numbers TransUnion has been reporting negative information on my credit report since the early XXXX  at XXXX point they had me on there with a gas bill of {$600.00} I had to dispute that there was no record of me ever owing people 's gas {$600.00} during the time they reported it my gas was included in my rent which was free for me there was no gas bill they also had an eviction on my account which I want in court and I had to threaten to have the lawyer who took care of the eviction contact TransUnion as XXXX had refused to remove it upon me stating the lawyer will contact them they then went and got a supervisor and removed it I felt that it was very strange that this information for the eviction appeared on my credit report just days after the court date had closed especially since it was false information that let me know that someone is behaving and an improper unprofessional and negative way and that this XXXX even be a personal attack on my account especially since I worked as a XXXX XXXX XXXX XXXX XXXXy inside of the TransUnion building XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX after XXXX remove the eviction from my credit report they placed it on my son 's credit report which was a minor at the time I also have proof that upon my XXXX XXXX XXXX XXXX he had issues and had to dispute it and have it removed that was a defamation of my character and made my son think that he was under attack from his own mother I've asked the CFPB to XXXX in and assist me with this unfair unethical credit reporting Act but I have not yet received any assistance I am uncertain that this issue has continued for so long and will possibly persist because I am an African-American woman just like my creditors stated they don't know what else they need to do in order for TransUnion to perform in XXXX professional manner provide a fair practice on my behalf since this has been going on and I've been denied credit based on TransUnion I am up XXXX and night checking my XXXX XXXX to see if they've changed anything or if anyone has reported anything negative on my account as I have been doing all I can and following the instructions and the advice of my credit advisor to bring the score up I've lost a lot of slept and I've been very depressed about this issue and I'm missing very important dates and activities with my children because of this as well lots of XXXX nights needs to XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief