Consumer complaint received 2025-08-07 00:00:00
Product: Debt collection — Federal student loan debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Maximus Federal Services, Inc.
State: FL

Complaint narrative:
XX/XX/XXXX U.S. Department of Education Website : https : //www.ed.gov/about/news/press-release/us-department-of-education-begin-federal-student-loan-collections-other-actions-help-borrowers-get-back-repayment U.S. Department of Education to Begin Federal Student Loan Collections, Other Actions to Help Borrowers Get Back into Repayment Collections to Restart XX/XX/XXXX, Struggling Borrowers Urged to Act Now " The U.S. Department of Education today announced its Office of Federal Student Aid ( FSA ) will resume collections of its defaulted federal student loan portfolio on Monday, XX/XX/XXXX. The Department has not collected on defaulted loans since XX/XX/XXXX. '' FSA will restart the Treasury Offset Program, administered by the U.S. Department of Treasury, on Monday, XX/XX/XXXX. '' MY ISSUE : My student loan debt that the US government included in the " Pandemic Pause '' in XXXX of XXXX, was then reopened on my credit history in XXXX of XXXX. According to the above, it should not have been reopened before XXXX of XXXX. 

MY COMPLAINT : In late XXXX of XXXX I received a voicemail referencing an unpaid debt and to call but no number was left. I have no debt so I immediately thought this was a scam. I researched the number it came from XXXX and it was reported online as a Scam Alert and a RoboKiller-Phishing scam, so I did not call it back. 
In XXXX of XXXX I received another voicemail but with more detail, stating I owed a student loan debt. On XX/XX/XXXX I called the XXXX that was left on the voicemail and I was informed the company is AidVantage and they are trying to collect unpaid student loans. I told the lady I was not aware of any debt as I had paid it all ( I had them on auto pay and believed it was fully paid ) and said I needed proof of the debt. She could not explain it to me but said she would request forms to be sent to me. 
In XXXX of XXXX I filed disputes with the credit agencies upon learning that AidVantage reported this as open, unpaid debt since XXXX of XXXX. 
XX/XX/XXXX I received a mailed copy from AidVantage of a loan application for the college I attended in XXXX. 
Since that time I have been researching and investigating this debt as AidVantage would not give me any information about the debt they are trying to collect. Upon reaching the college, I was able to learn that in XXXX of XXXX my loan was put on hold due to the " Pandemic Pause '' and then reopened in XXXX of XXXX with a balance of {$930.00} principal and {$83.00} interest over the two loans. It was only at that time that I learned the balance unpaid was valid and how it happened. Until then, I thought the debt was fully paid via my auto draw that was in place that I never authorized to stop. 
Now today : I contacted AidVantage and spoke to XXXX XXXX. I told him I would pay the balance in full today, I just want him to correct the reporting of an open debt since XXXX of XXXX. He professionally refused. I told him I will not pay the balance until we have this straightened out as they have reported to all three agencies that I have an open, unpaid debt since XXXX. 

REQUESTED RESOLUTION : According to the Department of Education, this debt became collectable on XX/XX/XXXX. I would like the date to be changed on the reported open debt to the credit agencies, XXXX, XXXX XXXX, & XXXX, to correctly reflect being opened as of XX/XX/XXXX.

Company response to consumer: Closed with explanation