Consumer complaint received 2026-01-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am filing this complaint regarding the improper closure of my Wells Fargo deposit account following legitimate fraud disputes. Wells Fargo closed my account citing " a pattern of security risks, '' when in fact I was the victim of theft and properly reported unauthorized transactions through their established dispute process. 

Detailed Timeline of Events XX/XX/year> : Fraud Discovery and Reporting On this date, I discovered that my debit card had been stolen by my roommate. Upon reviewing my account statements, I identified several unauthorized transactions that I had not made or authorized. I immediately contacted Wells Fargo to report the theft and filed legitimate disputes for these fraudulent charges through the bank 's standard dispute resolution process. 

I followed all proper procedures for reporting fraud, including : Promptly notifying the bank of the stolen card Identifying specific unauthorized transactions Filing formal disputes within the required timeframe Providing all requested documentation and information XX/XX/year> : Unexpected Account Closure Notice Just seven days after filing my legitimate fraud disputes, I received an email from Wells Fargo 's XXXX XXXX XXXX XXXX stating that my account would be closed due to " a pattern of security risks. '' The closure was scheduled for XX/XX/year>. 

This timing strongly suggests that my account closure was directly related to my fraud reporting, which is both inappropriate and potentially retaliatory. 

Issues with Wells Fargo 's Actions 1. Improper Characterization of Legitimate Fraud Reports Wells Fargo has incorrectly characterized my legitimate fraud disputes as " security risks. '' As the victim of theft, I should not be penalized for properly reporting unauthorized transactions. The bank 's own procedures encourage customers to report suspected fraud immediately, yet I am being punished for doing exactly that. 

2. Failure to Allow Account Resolution Following the closure notice, my account was left with a negative balance of {$2.00}. When I attempted to resolve this minor negative balance by visiting a Wells Fargo branch location, bank personnel refused to allow me to make the necessary deposit to bring the account current. This prevents me from properly closing the account in good standing and creates an unnecessary barrier to resolution. 

3. Blocked Deposits Policy The closure notice states that deposits have been blocked, yet the bank simultaneously expects customers to resolve negative balances. This creates an impossible situation where customers can not fulfill the bank 's own requirements for proper account closure. 

Impact on Consumer This account closure has caused significant hardship, including : Financial disruption : Loss of primary banking relationship and need to establish new banking services Credit concerns : Potential negative reporting due to the unresolved negative balance Administrative burden : Need to redirect all automatic payments and deposits Reputational harm : Difficulty opening new accounts due to involuntary closure history

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation