Consumer complaint received 2025-04-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
In XX/XX/XXXX, I opened a custodial account at Bank of America in XXXX, XXXX XXXX XXXX XXXX who was leaving for XXXX XXXX XXXXXX/XX/XXXX. On XX/XX/XXXX, I noticed that large amounts of money were being deposited into my daughters account. After conferring with my daughter about the money. She informed me that she did not know who sent the money. I informed Bank of America of fraudulent checks deposited into her account. Due to the large amounts of money they closed her account. Informed my daughter that she could no longer bank at Bank of America. I was informed that nothing would happen to my personal account or my name. According to Bank of America, XXXX checks were deposited via the XXXX XXXX and one was deposited via ATM. All XXXX checks were deposited in XXXX while my daughter was in XXXX. My daughter was able to open an account at XXXX XXXX XXXX XXXX. However, when I tried to open a custodial account at XXXX XXXX with daughter, my name was flagged. As a result, I was unable to open an account. In XX/XX/XXXX, while in XXXXXXXX XXXX I tried to open a XXXX XXXX  and was flagged. I was given a number to call requesting my banking information. I was informed that I was flagged for bank fraud. In XX/XX/XXXX {$3000.00} was taken out of my account, with Bank of America, which overdrew my account. Upon further investigation I was informed that since my daughters account was closed the fraudulent XXXXXXXX XXXX XXXX was recovered from my personal account because my name was on the custodial account. As a result, I am unable to open an account with any banking institution, buy a home or a car. I file a police report in XX/XX/XXXX; filed a complaint with XXXX ; and filed a complaint with the XXXX Department XXXX Bank of America. After repeated meetings with XXXX XXXX, the XXXX XXXX XXXX XXXX Bank of America at the XXXX XXXXXXXX XXXX XXXX, we were both informed that despite all of the evidence I presented to the XXXX Department, they could not justify why my personal checking account was used to recoup the funds from the fraudulent XXXX XXXX XXXX  My claim was escalated to the XXXX XXXX, XXXX XXXX. On XX/XX/XXXX, I was informed that Bank of America is standing by their decision to close my account due to associating me with the fraudulent checks deposited into my daughters checking account. 

XX/XX/XXXX Call Bank of America because there was an increased amount of money in my daughters custodial account Bank of America Customer Service was contacted There was nothing that could be done at the time because the check had not been posted to the account. 

XX/XX/XXXX Went to Bank of America XXXX at the XXXX XXXX XXXX to a Bank Representative They called the XXXX department to report the incident. The check was deposited at an ATM in XXXX while my daughter was in XXXX. 

XX/XX/XXXX Went to Bank of America XXXX at the XXXX XXXX because there was a XXXX XXXX check deposited into XXXX account. 
Spoke with a XXXX XXXXXXXX at the time. 
This incident was also reported to the XXXX Department. My daughter and I were informed that her account had to be closed and she could no longer bank with Bank of America, because she was a liability and too much of a risk. I was also informed that this would not negatively impact us. 

XX/XX/XXXX Received a letter from Bank of America Bank of America contacted my daughter and myself via XXXX XXXX Mail XXXX a letter from BofA stating a deposited check of XXXX XXXX was returned unpaid. The reason was : Return Reason Altered Fictitious. Copy of the fraudulent check was included. 

XX/XX/XXXX Received a letter from Bank of America Bank of America sent my daughter a letter The letter stated Bank of America made a decision to close her depositing account ending in XXXX. 

XX/XX/XXXX Opened a checking and savings account for XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Representative I attempted to open a custodial account XXXX daughter. She was able to open an account and I was flagged for reasons unknown at the time. 

XX/XX/XXXX Received a letter from BofA BofA sent a letter tomy daughter The letter stated BofA closed her account. 

XX/XX/XXXX Went to XXXX XXXX XXXX to a XXXX XXXX XXXX representative. 
I was flagged and was unable to open a XXXX XXXX. 

XX/XX/XXXX Requested a copy of my banking report from XXXX XXXX XXXX Called the XXXX number and made a request. 
The report identified bank fraud in my banking history. 

XX/XX/XXXX Notice there was a withdrawal from my BofA checking account in the amount of {$3000.00} Which made my account overdrawn by - {$2300.00} Called BofA customer service number and spoke with a representative. 
I was informed due to the holiday checks have not all cleared causing accounts to appear overdrawn. I was advised to wait a few days and check my account towards the end of the week. 

XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX Called BofA XXXX department to attempt to identify why {$3000.00} was withdrawn from my account XXXX XXXX XXXX  Called XXXX Payroll and asked if a paycheck was withdrawn from my account ( XXXX XXXX Spoke with a BofA representative attempting to identify why XXXX was withdrawn from my account. 

XXXX XXXX XXXX Spoke with the receptionist XXXX XXXX XXXX  It was believed that it was XXXX taking back my paycheck. 



XXXX XXXX XXXX  My check was not retrieved from XXXX XX/XX/XXXX Called BofA spoke with several representatives from different departments ( XXXX from XXXX XXXX XXXX XXXX XXXX  ) and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was informed to call XXXX XXXX, file a police report. 

XX/XX/XXXX XXXX XXXX XXXX Police Department Spoke with Office XXXX  Filed a police report and instructed to pick up the report the following week. 

XX/XX/XXXX FIled a claim with XXXX XXXX Filed online Have not heard a response yet XX/XX/XXXX Meeting with XXXX XXXX Spoke with XXXX and requested to clear my name and have the bank return {$630.00} from my account. 
XXXX escalated my claim. 

XX/XX/XXXX Received letters from BofA Received letters from BofA The letters express that as per the BofA Deposit Agreement and Disclosure we reported our claim was reported after the XXXX calendar day as outlined in the contract. 
The other letter stated that there was not any money in my account to return to me. 

XX/XX/XXXX Called the number on the bottom of the letter from BofA To address the claim of me filing after the XXXX day mark. I spoke with XXXX from BofA who transferred me to XXXX where I spoke to XXXX XXXX. 
I filed a claim with XXXX I am unable to upload the police report because it is too large. The police report was filed with the XXXX XXXX 's Police Department. The XXXX Report XXXX is : XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation