Consumer complaint received 2024-08-21 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.

Complaint narrative:
Hello My Name is XXXX XXXX XXXX XXXX  XXXX and I am seeking for justice and an answer from XXXX Between the period of XXXX of XX/XX/XXXX and XXXX of XX/XX/XXXX there were Many transactions I made in Coinbase with my XXXX Account, it seems there was a HUGE problem/bug or glitch with my XXXX Card from XXXX XXXX and Coinbase, it only happen in Coinbase and it ruined My Life until now.. I almost commited suicide All the transactions made between the period I mentioned were reversed by my bank of a Value of XXXX my bank account became negative on this value. I had to reach a friendly agreement with my bank to not be arrested and charged by fraud. My Life is upside down, I already payed XXXX to the bank and I Will pay XXXX during XXXX  years! Yes, because of a Bug of coinbase and my XXXX XXXX XXXX starting with Numbers XXXX My Life is basically over. I know I have some fault because I did in fact know that more money was entering my account, but I also reported to Coinbase support on XXXX website and they did nothing.. They didt even informed the Bank that clients with their Card were withdrawing infinito money.. coinbase support and coinbase security team in XXXX didnt XXXX my complaints serious and now I am stuck with a debt of XXXX ruined for Life. I do think that coinbase should be held responsible for not contacting the bank.. and everytime a transaction was reversed the money sent straight way to my coinbase account again. I would like someone from Coinbase to talk with me and reach a friendly agreement, or I Will have to contact the media to share My story with the world. Its a huge security fail. Full Name XXXX XXXX XXXXXXXX XXXX  XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX. XXXX Bank Account Number XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX made from several Coinbase accounts, in that time my accounts were being banned and I didn't know why.. it was because of the problem with my bank Maybe. I do have the letter I received from my bank with all transactions reverted, with dates and transactions Numbers. Also I can provide you my XXXX and Account XXXX. The transactions were made with XXXX XXXX XXXX debit Card starting with XXXX, that were the cards that had a Bug/glitch there is hundreds of people that had this problem with coinbase and Santander here in XXXX, but it was smaller values. The bug as nothing to do with crypto basically, it happen when I tried to withdraw money from my XXXX XXXX, it displayed a message saying that the transaction failed, but the money always was deposited in my bank account, and was reverted Back to my coinbase account. Sometimes failing XXXX or XXXX times in a row, the money came Back to my coinbase account but was being credited on my bank. 
I Will send you a copy of my XXXX and account Number, that you might possibly can check with your payments team or process company.. you can also and SHOULD check the conversations I had with your Coinbase security team in hackerone.com I reported the bug/glitch explained everything and they were always mocking me and saying that it was impossible, when I showed more proofs they investigared and did find a bug, but said that was on the bank side, or the Card issuer.. they failed to notify the biggest XXXX bank that there was a major security fail with their Card. You can check in coinbase hackerone account, the complaints were even closed and reported by them.. but now I have a huge debt to the bank thanks to coinbase! Your security team from hackerone could avoid all this.. I even talked with a " XXXXXXXX XXXX  '' .. then they dismissed the hole case ; i was reporting on your bug bounty program. 
I Will send a copy of my bank XXXX and account Number, and also the transactions made between the period that It all happen. Since XX/XX/XXXX until XX/XX/XXXX every transaction saying " XXXX - IMMEDIATE PAYMENT TRANSACTION '' at instant payments from coinbase. That were all reverted from the bank on XXXX XX/XX/XXXX. I was notified that more than XXXX of transactions were reverted to my account, and I didn't even had the money already Since I fell for gambling addiction. My Life is been a mess Since this.. I am in XXXX debt with my bank that Will be paid in XXXX years! All because of coinbase! You should had reported Since the begining. 
Please just help me! If I have to pay this Alone I Will expose the case and all the security and KYC fails to the world, I have nothing to lose anymore.. Since I already lost it all! 


XXXX/Best Regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation