Consumer complaint received 2026-01-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: ENOVA INTERNATIONAL, INC.
State: VA

Complaint narrative:
To Whom It May Concern : I am filing this formal complaint against XXXX  for predatory lending practices, deceptive advertising, and what I believe are violations of Virginia consumer protection and usury laws.

XXXX  promoted and advertised its loan product with certain terms, but the actual product I received was drastically different. I was charged an annual percentage rate ( APR ) of approximately 98 %, far beyond anything advertised or reasonable. This appears to be a classic bait-and-switch, where favorable terms are presented to induce a borrower to accept the loan, but the actual costs are exorbitantly higher once the contract is finalized.

The impact of these interest charges has been devastating. A large portion of my monthly payments goes toward interest rather than reducing the principal, making it nearly impossible to make meaningful progress on repayment. This is both unfair and exploitative. 

Moreover, XXXX  has a significant number of consumer complaints over the past several years, with hundreds of issues reported to the XXXX XXXX XXXX alone including billing disputes, unexpected interest charges, misleading terms, and alleged deceptive practices indicating this is not an isolated experience, but a pattern of harm affecting many borrowers. According to publicly available records, XXXX  has received hundreds of complaints in recent years regarding issues that include excessive fees, misleading statements about loan terms, and unfair payment practices.

There are also numerous independent user reports and discussions online from consumers describing that their loan balances barely decrease despite regular payments, that they were charged very high APRs without clear upfront disclosure, and that the companys fee structures make it extremely difficult to pay down the loan. 

This pattern of complaints also appears across financial review sites and community forums, with many consumers describing their experiences as predatory or abusive. 

In addition, XXXX  has a documented legal history in Virginia. The Predatory Lending Unit of the Virginia Attorney Generals Office sued XXXX  ( formerly known as XXXX XXXX XXXX ) for issuing loans to more than XXXX Virginia borrowers with interest rates ranging from 34 % to 155 %, while allegedly operating without proper licensure in the state and avoiding Virginias usury caps.

Under Virginia law ( Virginia Code 6.2-303 ), the maximum lawful interest rate for most personal loans is 12 % per year, unless specific exemptions apply. Loans that exceed this cap without proper licensing and compliance with applicable statutes can be unlawful and subject to enforcement action under the Virginia Consumer Protection Act and usury statutes. 

XXXX continued operation despite longstanding consumer harms and regulatory action raises serious concerns. It is unbelievable that a company can charge a rate as high as 98 % APR, repeatedly trap vulnerable borrowers in high-cost debt, and continue operating despite hundreds of complaints and past legal action.

Given this pattern of conduct, I respectfully request that the CFPB investigate : Whether the interest rates and fee structures charged to Virginia residents comply with state and federal law ; Whether XXXX advertising and disclosures are deceptive or misleading ; Whether restitution, corrective action, or penalties are warranted for consumers who have been harmed by these practices. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation