Consumer complaint received 2018-01-16 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX, NY XXXX XX/XX/XXXX Consumer Financial Protection Bureau - CFPB Subject : Loss of home due to non-response from Ocwen Loan Servicing, LLC Reference Ocwen Loan XXXX CFPB : In the last quarter of XXXX, a contract for the short sale of our single family residence at XXXX XXXX XXXX, XXXX, NY was arranged for by XXXX XXXX of XXXX XXXX XXXX XXXX ( XXXX XXXX ) and the Law Offices of XXXX XXXX XXXX, XXXX. ( XXXX XXXX XXXX, XXXX XXXX, NY XXXX ). 
Our home for thirty years, Ocwen Loan Servicing, LLC, had purchased the mortgage in XXXX, which disturbingly, followed approximately one year after our previous encounter with Ocwen in XXXX, XXXX. There, we had cosigned a mortgage for the home of my sister-in-law, XXXX XXXX. XXXX defaulted and skipped from the property, leaving my wife and I holding her debt. Ocwen bought that mortgage. 
With the XXXX property devalued, we ultimately arranged for a short sale. Ocwen denied our plea for help. The sale failed and the house went to tax auction. Our once excellent credit was destroyed. 
It would seem that, in our weakened financial position, Ocwen has targeted us for fleecing. 
Today, we again face foreclosure. My wifes career as a XXXX XXXX took her from XXXX XXXX to XXXX. The ever enlarging Ocwen monthly fees and usurious charges stretched us to the breaking point. Due to continuing bad credit stemming from our XXXX fiasco, we were unable to qualify for an affordable mortgage. 
While we were current with our monthly payments in XXXX XXXX, we attempted a short sale for our overvalued home. This was with XXXX XXXX in XXXX. Again, Ocwen refused to work with us. 
Then, my wife suffered broken bones due to a fall and a subsequent hospital stay revealed her XXXX. Unable to work, XXXX accepted Social Security XXXX retirement. Similarly, I took an early Social Security benefit in order to be with her. On a fixed income, we moved from XXXX XXXX to more affordable XXXX. Consequently, we stopped our monthly mortgage payments. 
Then, XXXX XXXX of XXXX XXXX arranged for a short sale which was only {$10000.00} below assessed value. Approval of this by Ocwen would begin to heal our credit. Although we have no equity in the home and would receive no monetary return, after many years of high fees, Ocwen would still walk away with a profit. 
Having complied with all Ocwen applications forms, we awaited Ocwen short sale approval. And waited, until finally, the 90 day contract period expired at new year. Our would be buyer walked away. 
Our pleas for help from Ocwen failed to spark any sympathy in XXXX and today Ocwen remains true to form. 
As our lawyer and our realtor bargained with one part of Ocwen, another Ocwen branch would alternately threaten foreclosure, offer faux sympathy with impersonal letters advising we seek council or offer to restore our contract in exchange for a huge sum of money we did not have. 
Our realtor and we have since parted company, resigned to Ocwens indifference. 
We foresee no benefit from this complaint, other than urge you to confront Ocwen in the hope of sparing others our pain. 
Sincerely, XXXX and XXXX XXXX

Company response to consumer: Closed with explanation