Consumer complaint received 2025-01-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: TX

Complaint narrative:
On XX/XX/XXXX I went into XXXX PNC Bank location at XXXXXXXX XXXX XXXX XXXX XXXX, to deposit a check. After making the deposit I was informed that check would be held until verified. I received a hold release date of XX/XX/XXXX. On the XXXX I checked my account and deposit was not available. I called the branch location and was told that the fraud dept. could not get the check verified, and I needed to contact the fraud department for help. I immediately reached out to the payor of the check to inform them of what I had been told. The payor stated that they spoke with someone on the XXXX and verified the payment but would be happy to call PNC fraud dept back to verify again. The payor call PNC back on the XXXX and verified check once again. I call PNC back after that was handled and was told by someone in the hold department that the check had been released from hold, and the branch should be able to place funds on my account. On the XXXX I called PNC bank back to inform that funds still had not been deposited into my account. I was then transferred to at least XXXX different individuals and no one could tell me why the funds hadn't been deposited into my account, finally I spoke with someone at the branch where I deposited funds and was told that they needed help from the back office and had been waiting for help from the back office since the XXXX when check was initially verified. The young lady called the back office while I was on hold and still no resolve. I called customer care on the XXXX and was told by customer care that they couldn't help me and I was transferred back to the branch location, where I was told that they couldn't help me and the teller that was initially helping me was off work, and I had to wait until she got back to help me ( oh okay ). So I called back on Monday XX/XX/XXXX, just to be told the same thing by someone else. That the teller that was helping was out and I had to wait for her to get back to be helped, because she started the work. So no one else in the bank can help when someone else is off? So what if the young lady never comes back or is gone for a week? Do I just wait to pay my bills? Wait to go back to work? Because the payment was for equipment that was stolen from my business, so now i'm waiting on PNC to figure out how to clear funds to my account or just for someone else to take the initiative to assist a customer, instead of waiting on another teller to come back to resolve. I have weddings, parties, and shows that are booked on my scheduled and this is my source of income. Do I cancel my bookings until the teller comes back to work or until they figure out why verified funds haven't posted to my account? If that teller quits do I lose my funds? Or do I wait even longer to provide meals for my family? This has been the worst experience that I have had with any bank. This bank has caused me so much stress. My bills have fallen behind, and I have clients that have given deposits to me for their very important day. The run around is ridiculous and unethical.

Company response to consumer: Closed with explanation