Consumer complaint received 2025-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
This is the second complaint that I'm filing with you. XXXX can reference the first one here : XXXX I've been locked out of my business account for 2 months now. This all started when I first tried to use my debit card BACK IN XXXX XXXXXXXX just after launching my business checking account : - my transaction was blocked XXXX at the XXXX XXXX, even though I called the bank each time and after each call I proved all security questions to unblock the account - then they permanently blocked my account for " further investigation '' Since then I have not been to able to access my account. After you contacted Citi Bank the first time, their answer was that they were sending me a letter to my address to " verify '' my identity yet again. 
It's been 6 weeks now, I believe they've now tried sending 3x letters and nothing has come in. I've managed to finally get through to their XXXXxecutive department, which hinted to me that perhaps the reason why I'm not getting my letter is because apparently the Fraud Department is sending the letter to an address thats listed somewhere publicly. Which is ridiculous because I created the account and showed a " rental agreement '' proof of this address that I currently live in : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX. To clarify, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

I've been living at this address for over 1 year now, and the bank sends me all other mail to this address. I'm attaching below my bank statement for XX/XX/year> for this account. 

I asked them, can they tell me where they are sending the letter, but they won't tell me because they can not disclose this information for security reasons. Does that make any sense? 

I've confirmed to them that I can send proof of all other mail they send me to my address, and I just don't understand why they're going by something they've " found '' online if I no longer live there. 

I even tried going to the post office to perhaps set up mail forwarding from my old addresses, which the last address I had registered in XXXX was over 3 years ago ... which the post office denied, because you can only set up mail forwarding after 45 days of moving. 

And I've already visited the branch in person, and shown my passport, my greencard ID, renters agreements, and business formation documents from Florida and IRS. And they say, thats not enough! 

I'm hopelessly stuck. Not to mention, the " executive department '' insists there's nothing they can do because they are not part of the Fraud Department. Meanwhile, I have no idea to which one of my old addresses they maXXXX be pulling because I've tried to search myself on XXXX and nothing comes up. Nor do I have access to any of those old addresses. 

What do I do in this situation??? Please help me, I have {$36000.00} stuck in this business bank account which has completely stopped my business, because I was relying on hiring people with this money and it's completely come to a dead stop. 

Attaching again, all my documents and mail that I received from Citi Bank. Please, please please help me. This is a NIGHTMARE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief