Consumer complaint received 2026-07-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint regarding Truist Bank 's withdrawal of {$12000.00} from my business checking account on XX/XX/year>, under what was described as a " Right of Offset '' related to a charged-off business credit card account. On the morning of XX/XX/XXXX, immediately after deposits were credited to my business checking account, Truist withdrew the entire amount of {$12000.00} without any prior notification, warning, or opportunity for me to address the matter. I was completely unaware that this action would occur. They left me with {$240.00} in my business account. After discovering the withdrawal, I contacted Truist customer service. I was informed that the credit card account had been charged off on XX/XX/year>, and that the bank exercised its Right of Offset on XX/XX/year>. I explained that this unexpected withdrawal created an immediate and severe financial hardship for my business, including jeopardizing my ability to meet payroll obligations that are due tomorrow. I offered for them to keep the past due amount on the card and refund enough for me to process payroll, while creating structured payments for the balance. Despite explaining the urgency and significant impact on my employees and business operations, I was told that the funds would not be returned and that the decision was final. I believe Truist 's actions were unreasonable and unfair for several reasons : No advance notice was provided before removing over {$12000.00} from my business operating account. The timing of the withdrawalimmediately after deposits were madeleft my business without the funds necessary to meet critical operating expenses. Truist failed to provide any opportunity to discuss payment arrangements or alternative solutions before exercising the Right of Offset. The action has caused significant financial harm to my business and placed my employees ' wages at risk. I even was in the process of depositing proceeds from a loan I obtained to pay the past due balance of the card. They not only took that {$7500.00}, but all the other money in my account. They also mentioned via phone they will take any other deposits made after today until the XXXX balance is paid. I respectfully request that Truist conduct an immediate review of this matter and consider appropriate relief, including : Immediate reimbursement of the withdrawn funds, either in full or in part, while this matter is under review. A detailed written explanation identifying the contractual provisions and policies relied upon to justify this action. Copies of any notices that Truist contends were provided before exercising the Right of Offset. Consideration of a reasonable repayment arrangement that would allow my business to continue operating without causing undue hardship. I value a fair resolution and hope Truist will review the circumstances carefully. If this matter can not be resolved promptly, I intend to pursue all available remedies, including filing complaints with the Consumer Financial Protection Bureau, the appropriate banking regulators, and any other applicable agencies. I appreciate your prompt attention to this serious matter and request a written response as soon as possible. Sincerely, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and Truist client for 10 years

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation