Consumer complaint received 2025-06-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
This is a follow up dispute to challenge the Equifax XX/XX/XXXX investigation results on the XXXX account. In addition, the XXXX XX/XX/XXXX letter response completely contradicts the Equifax credit reporting. 
Contradiction # XXXX XXXX Payments Made vs. XXXX Missed XXXX XXXX  letter states : You were required to make XXXX payments. You made XXXX and missed XXXX. 

This is mathematically impossible. If I made XXXX payments, only XXXX could have been missed not XXXX. This blatant contradiction shows either XXXX records are inaccurate or Equifax failed to critically evaluate the data being furnished. 

Contradiction # XXXX {$2500.00} Charge-Off Balance Despite {$3100.00} in Confirmed Payments The original loan amount was {$1600.00}. My verified bank statements show that I made XXXX separate payments of {$150.00}, totaling {$3100.00} nearly double the original loan amount, including finance charges. Yet Equifax continues to report a charge-off balance of {$2500.00}. 
This is not only factually incorrect it is predatory, deceptive, and a direct violation of : FCRA 1681e ( b ) failure to ensure maximum possible accuracy Metro 2 guidelines improper balance reporting post-charge-off Contradiction # XXXX Account Closed in XXXX, Yet Reporting Through XXXX XXXX  own letter confirms the account was charged off on XX/XX/XXXX. Despite that, Equifax continues to show ongoing C/O ( charge-off ) notations into XXXX, XXXX, XXXX, and XXXX. 

This is : A violation of Metro 2 standards, which prohibit re-aging or continued derogatory updates once an account is closed. 
A violation of FCRA 1681i ( a ), which mandates deletion or correction of inaccurate data after reinvestigation. 

Contradiction # XXXX Sent to Collections Twice After Charge-Off XXXX admitted the account was sent to one collection agency, returned, and later sent to another. This means XXXX is no longer the legal furnisher of this data. Once an account is assigned or sold, the original creditor loses standing to furnish updates. 
Equifaxs continued acceptance of XXXX  reporting on an account it no longer owns is unlawful under the FCRA and Metro 2 rules regarding data furnishers. 

Contradiction # XXXX Equifax Still Marks Account as Verified Despite : XXXX  internally conflicting letter My bank statements showing full payment Multiple dispute filings with supporting evidence Equifax has continued to mark the account as Verified as Accurate. 
This is a blatant failure to conduct a reasonable investigation under FCRA 1681i ( a ). Data this inconsistent should never be considered verified. 

Contradiction # XXXX Reporting a Closed, Overpaid Account as Active for XXXX Years Equifax continues to show monthly charge-off notations through XX/XX/XXXX even though : The account was closed in XXXX I paid over {$3100.00} on a {$1600.00} loan The account was assigned to collections twice There has been no payment activity since XXXX The continued reporting is : Inaccurate Re-aged Based on a party without authority This is deceptive, unlawful, and violates FCRA and Metro 2 standards for closed accounts. 

False Charge-Off Maintained for 5 Years Despite Full Repayment The most egregious harm comes from Equifax allowing this tradeline to show : A {$2500.00} balance A status of Charge-Off Monthly derogatory updates through XXXX All of this despite confirmed payments totaling {$3100.00} significantly more than the loan + finance charges. 
This has severely damaged my credit for over 5 years. XXXX charged off a fully paid loan, and Equifax continues to report it as unpaid even after being confronted with documentation proving otherwise. 

Verified Payment History ( Supported by Bank Statements ) : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Total Paid : {$3100.00} Requested Resolution I am requesting that the CFPB require Equifax to : - Permanently delete this tradeline from my credit report due to factual contradictions and unverifiable data. 
- Cease all monthly updates or notations tied to this account. 
- If not deleted, the account must be corrected to reflect : Paid as Agreed Closed {$0.00} Balance Never Late. 

Supporting Documentation : XX/XX/XXXX Equifax dispute result XX/XX/XXXX XXXX XXXX  letter Credit report screenshots showing XXXX C/O notations Bank statements XXXX XXXX payments totaling {$3100.00} This account was paid in full in XXXX. Yet Equifax has continued to allow it to report as charged off and delinquent for XXXX years harming my credit and violating federal law. The data is conflicting, unverifiable, and damaging. I am demanding a full reinvestigation and permanent deletion in accordance with the FCRA.

Company response to consumer: Closed with non-monetary relief