Consumer complaint received 2026-04-27 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: CFAM Financial Services, LLC
State: CA

Complaint narrative:
This complaint is a continuation of CFPB Complaint # XXXX. I entered into an agreement in XX/XX/XXXX with XXXX XXXX XXXX XXXX for a XXXX XXXX XXXX. Payments began in XX/XX/XXXX at approximately {$290.00} per month. To date, I have made approximately 61 payments totaling about {$18000.00}. After Fair Servicing ceased operations, my account was transferred to CFAM Financial Services , LLC ( now operating as XXXX XXXX ). I never signed any agreement with this company, and they have not provided documentation clearly establishing their authority to continue billing. Despite this, the company has continued to bill and collect payments and treat the account as active. On XX/XX/XXXX, I received a new communication from XXXX XXXX identifying itself as a debt collector and attempting to collect an additional {$590.00}, including newly asserted recurring vehicle fees and taxes for XXXX and XX/XX/XXXX. I dispute this debt. I have already paid an amount significantly exceeding the vehicles fair market value ( approximately {$7500.00} ), yet the company continues to add charges without providing a clear ownership outcome, payoff structure, or contractual basis. I requested validation of the debt, including the original contract, proof of assignment, a full payment and charge ledger, and the basis for ongoing recurring charges. This information has not been properly provided. The company continues collection activity despite the debt being disputed and without providing adequate validation. The characterization of these charges as recurring fees is not supported by any documentation provided to me. I believe the company is attempting to collect a debt that is not properly owed or validated and is continuing to add charges without a legitimate contractual basis. I request that the company cease collection activity until the debt is properly validated and provide full documentation supporting its claim, including authority to collect, complete accounting, and contractual justification for any ongoing charges. Additionally, the company has used inconsistent account identifiers in its communications, with earlier records referencing both an Account Number and a separate Subscription Number, while the recent collection notice refers only to a single Account # corresponding to the prior subscription number. This inconsistency raises concerns about the accuracy and identity of the alleged debt. Further, prior payment records contain incomplete or inconsistent information ; for example, a payment confirmation dated XX/XX/XXXX describes the payment method as an Unknown card, rather than clearly identifying the payment source, raising additional concerns regarding the reliability of the companys records ( see Exhibit 4 ). The company has also indicated a change in legal entity, stating that CFAM Financial Services , LLC is now known as XXXX XXXX XXXX XXXX and operates as XXXX XXXX, further contributing to confusion regarding the identity and authority of the entity attempting to collect the alleged debt. The company continues collection activity despite the debt being disputed and without providing adequate validation of the alleged obligation. The above facts are supported by the following exhibits : Exhibit 1 XXXX XXXX Invoice ( XX/XX/XXXX ) : shows continued collection activity and new recurring charges totaling {$590.00} while the debt is disputed. Exhibit 2 Vehicle Valuation Summary : Demonstrates that total payments ( approximately {$18000.00} ) exceed the vehicles estimated fair market value ( approximately {$7500.00} ), indicating substantial overpayment. Exhibit 3 Payment History Report : Provides a detailed ledger of payments made, including recurring vehicle fees and taxes, illustrating the structure of charges and the total amount paid over time. Exhibit 4 Payment Confirmation ( XX/XX/XXXX ) : Shows a payment record identifying the payment method as an Unknown card and includes account and subscription identifiers, highlighting inconsistencies and gaps in the companys records.

Company response to consumer: Untimely response