Consumer complaint received 2026-06-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
NOTICE OF DISPUTE, DEMAND FOR ACCOUNTING, DEMAND FOR PROOF OF OWNERSHIP, AND DEMAND FOR AUTHORITY TO ENFORCE Re : Formal Notice of Dispute and Demand for AccountingBorrower : XXXX XXXX Account Number : XXXX Vehicle : XXXX XXXX XXXX XXXX : XXXX Model : XXXX GAP Contract : XXXXTo Whom It May Concern : This correspondence constitutes a formal Notice of Dispute, Demand for Accounting, Demand for Proof of Ownership, and Demand for Authority to Enforce regarding the above-referenced account and collateral.I dispute the validity, ownership, balance, servicing status, and enforceability of the alleged obligation until XXXX XXXX and Truist Bank provide competent evidence establishing the present owner of the obligation, the chain of title of the receivable, and the authority to enforce the security interest.This demand is made pursuant to, including but not limited to : UCC Article 9, including 9-203, 9-207, 9-210, 9-404, and related provisions governing secured transactions and assignments of chattel paper ; The Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) ; The Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ), to the extent applicable ; Applicable state consumer protection laws ; Generally Accepted Accounting Principles ( GAAP ), including ASC 860 ( Transfers and Servicing ) ; and Any other applicable federal and state laws governing the transfer, ownership, servicing, collection, and reporting of consumer obligations.I. NOTICE OF DISPUTEI dispute the accuracy, ownership, legal status, balance, and enforceability of this account.Specifically, I dispute whether XXXX XXXX and/or Truist Bank presently own the receivable, possess the economic interest in the obligation, retain a valid security interest in the collateral, or otherwise possess authority to enforce the contract.I further dispute any adverse credit reporting associated with this account pending verification and validation of ownership and authority.II. DEMAND FOR ACCOUNTINGPursuant to applicable law and equitable principles, provide a complete accounting of this account, including : Complete payment history from origination to present.General ledger records reflecting all debits, credits, charge-offs, recoveries, adjustments, and accounting entries.Itemization of all interest, fees, late charges, insurance charges, repossession expenses, collection costs, and other charges.Identification of all entities receiving any economic benefit from payments made on this account.Identification of all insurance proceeds, GAP proceeds, reserve account payments, guarantees, indemnification payments, credit default protection payments, or other third-party payments relating to this obligation.Identification of all amounts received from any sale, transfer, assignment, participation, securitization, or disposition of this receivable.III. DEMAND FOR PROOF OF OWNERSHIPProvide competent documentary evidence establishing the present owner of the receivable, including : All assignments, endorsements, transfers, conveyances, or sale agreements affecting this account.All agreements transferring ownership or beneficial interest in the account.Documents identifying the current legal owner and beneficial owner of the obligation.Documents establishing whether the account has been sold, assigned, securitized, pledged, participated, or otherwise transferred.Documents identifying any trust, special purpose vehicle, investor, or third party claiming ownership or beneficial interest in the receivable.IV. DEMAND FOR AUTHORITY TO ENFORCEIf XXXX XXXX or Truist Bank are acting as servicer, agent, custodian, attorney-in-fact, collection agent, or representative of another entity, provide : Servicing agreements.Powers of attorney.Agency agreements.Custodial agreements.Authorizations permitting collection, servicing, enforcement, repossession, reporting, or lien maintenance.If another entity owns the account, identify : The name of the owner ; The date ownership transferred; The nature of the transfer ; and The authority under which Sheffield Financial continues to service or collect.V. ASC 860 TRANSFERS AND SERVICING INQUIRYThis demand specifically includes inquiry regarding compliance with ASC 860 ( Transfers and Servicing ) .Please state : Whether this receivable has ever been transferred, sold, assigned, securitized, participated, pledged, or conveyed to any third party.Whether the receivable was removed from any balance sheet pursuant to a sale accounting treatment.Whether any gain-on-sale, transfer accounting, or off-balance-sheet treatment was recognized.Whether the receivable is currently carried as an asset of Truist Bank or any affiliate.Whether any third-party investor, trust , warehouse lender, or securitization vehicle claims ownership of the receivable.VI. CREDIT REPORTING DISPUTETo the extent this account is reported to any consumer reporting agency, including XXXX XXXX XXXX XXXX this letter constitutes a formal dispute of all information reported.If verification can not be provided, I demand immediate correction, update, suppression, or deletion of inaccurate information pursuant to the Fair Credit Reporting Act.VII. TITLE AND LIEN DOCUMENTATIONPlease provide : Current title records.Electronic Lien and Title ( ELT ) records.Lien filing information.Lien release records, if applicable.Any documents supporting the continued validity of the lien against XXXX XXXX. PRESERVATION OF EVIDENCEYou are hereby instructed to preserve all documents, electronic records, correspondence, servicing records, accounting records, communications, recordings, title records, and transfer records relating to this account.Destruction or alteration of responsive records after receipt of this notice may constitute spoliation of evidence.IX. DEADLINE FOR RESPONSEPlease provide all requested records within thirty ( 30 ) days of receipt of this notice or release the lien.Failure to provide competent evidence establishing ownership, authority to enforce, and an accurate accounting may be used as evidence in any administrative, regulatory, arbitration, or judicial proceeding.All future communications regarding this matter shall be in writingXXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation