Consumer complaint received 2024-09-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX has defrauded me XXXXXXXX XXXX XXXX XXXXXXXX veteran and U.S. citizen over {$460000.00} at my WellsFargo account. I have been trying to file a claim with them since I found out about the fake and discipline act since XX/XX/year> first on the phone with a claim person and she told me to go into the branch which I did with all FBI report my report from USCIS, my report XXXX XXXX transactions, my letter for his wife and other documents. The banker while talking on the phone with the claims department said yes I can get my fund back because I was scammed into believing that I was married to that person that I was sending goods too. He/They also said he was going to send me all of my bank statements that I told him dated back to all of the Wells Fargo Bank charges . Next he/they said I needed to find them date them and write down the amounts and then call the claims department back again. Yesterday XXXX XXXX I called Wells Fargo claims department on times and the pretended to take my claim but hung up on me instead. The last call I was successfully with getting the claims representative to actually take my claim and give me a claim number Well Fargo claim XXXX. Today XXXX XXXX not allowed to give out last name or any other ID info ) from Wells Fargo called me from claims department XXXX and said that my claim was denied and my debit cards are all canceled for 12 months. Because basically the marriage fraud was all my fault. That thXXXX XXXX XXXX XXXXXXXX fooled me, my son and my entire family into believing was real for 8 years. 

XXXX lied to the US Embassy in XXXX XXXX as well as to me that he was not married and that he had a son. Well on XX/XX/year> XXXXXXXX XXXX his wife called me from his phone and told me that XXXX  and her were married and had XXXX children under the age of XXXX XXXX XXXX. She also said that he does not have a son name XXXX XXXX that he listed on his XXXXXXXX XXXX  application and his XXXX paperwork. She also sent me pictures of her and XXXX  and said that all of the money that I had been send to him for his fake son XXXX XXXX was being used for the birthing of their XXXX children, their living expenses, and their children school fees. 
She went even further to tell me that this was the reason why he did not have XXXX with me after our court wedding because it would have made their XXXX marriage voided. 
Yes, all of this information was extremely hurtful and XXXX never denied any of it I stead he stop calling convince the me and told the mutual friends we shared in XXXX that he wanted us to break up without any explanation. 
On XX/XX/XXXX, I sent the US Embassy in XXXX XXXX as letter informing them of the new and that I wanted to withdrawal the XXXXXXXX XXXX  immediately.I also filed an FBI, U.S. citizen that the marriage is legitimate. Please help me get my money back from Wells Fargo Please. They have not even looked at any evidence they just denied the claim and blame me and punished me instead.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation