Consumer complaint received 2025-12-03 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: NAVY FEDERAL CREDIT UNION
State: NY

Complaint narrative:
XXXX XXXX -v- Navy Federal Credit Union XXXX ( 14 minutes ago ) In XXXX, XXXX I closed my savings account with Navy Federal Credit Union and paid off a {$15000.00} car loan in cash. I was seeking to eliminate that bank from my list. I had never been late or ever missed any kind of payment and didn't owe them anything, But I had merely {$72.00} dollars in that old savings account, I asked them to send me a check if they couldn't XXXX it. 

They said their policy was not to do that for 30 days. Okay. No check ever arrived but I saw on my credit report that they were still listing me as having a car loan with them for $ XXXX and I found out went I went to buy a new car and my otherwise perfect credit was declined. I called Navy Federal and asked why they had not reported that loan paid.

They said they don't report to credit bureaus for 60 days after the loan is paid. I told them that I hadn't received their check for my {$72.00} savings account balance. I hadn't moved, my mailbox, checked daily, is 20 feet from my door- the check was never returned to them or fraudulently presented, deposited or cashed anywhere.

They sent me a " Proof of loss '' form I needed to have witnessed, dated, signed and notarized and agree to being subject to criminal prosecution if I was lying- I XXXXXXXX XXXX the form to them in Oregon. They said they'd send a replacement check. No check ever arrived. They did not use a tracking number, not registered mail, not certified mail, nor Express Mail, no way to TRACK the mythical check.

I called every week- they said it was literally out of their hands. I told them - " You have a fiduciary responsibility to see to it that the money I deposited with your bank be made available to me- upon demand - by whatever means is available to you. The fate of those funds- is your responsibility until that money is in my hands, placed there by dint of the method that YOU CHOSE, and are therefore entirely responsible for the efficacy of that method. '' Then after a call from me weekly for another month, they said they were " Working on it, they were a bit behind these payouts. '' I called every week after that through XXXX, XXXX, XXXX, XXXX XXXX XXXX- at one point they told me to call the state office of unclaimed funds - I did - the {$72.00} was not there. XXXX, XXXXr ( " We're workin ' on it. ) - I spoke with suervisors - securty dept, fraud dept, " We are working on it. '' and now we're headed for 1 year.

I want to sue them. Not for {$72.00}, but for compensatory and punitive damages- to include attroney 's fees, interest on the {$72.00}, court costs, etc. I was told, locally, that no lawyer is going to take a {$72.00} case to court. But I see negligence, incompetence, willful blindness, breach of contract, a pattern of bad behavior- to include FCRA violation.

They admitted to me repeatedly that I am not the only one with this problem, and that in fact, they are " Backed up '' in dealing with these matters. ) After hearing " We're working on it '' weekly for almost a year, I called them today, they said that again, and I told them : " With the help of the CFPB, I'm> " working on it '' < too... )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation