Consumer complaint received 2025-04-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CITIZENS FINANCIAL GROUP, INC.
State: NJ

Complaint narrative:
Since XX/XX/XXXX Citizens bank has been charging interest to my credit card as a transaction headed purchase. I make all my payments even locked the card and internally they charged my card. From XX/XX/XXXX until current. Asked them to correct refused.Transaction History XXXX XXXX Categories All Categories Filter Type merchant name or keyword. 
XXXX XXXX, XXXX INTEREST CHARGE-PURCHASES Approved Miscellaneous Purchase {$95.00} XXXX XXXX XXXX XXXX LATE PAYMENT FEE Approved Miscellaneous Late Payment Fee {$40.00} XX/XX/XXXX PAYMENT RECEIVED Approved Miscellaneous Payment - {$160.00} Credit card disclosures required by law In addition to the protections listed above, the Credit CARD Act also provides regulations for disclosures that must be included on your credit card statements and/or original agreement, as well as disclosures that must be maintained on the company website. 

Your monthly account statements must always include a minimum payment warning : Making only the minimum payment will increase the amount of interest you pay and the time it takes to repay your balance. 
Near the minimum payment requirement, the statement should list : the total number of payments it would take to eliminate the debt while following the minimum payment schedule the total cost ( interest plus principal ) to pay off the balance with minimum payments if no other charges are made the monthly payments required to eliminate the debt in 36 months a toll-free number for information about credit counseling and debt management services Statements must prominently include the due date for the payment OR the date late fees would be applied to the account. If one or more late payments will result in a penalty interest rate, that must be explicitly stated as well. 
All credit card agreements have to be posted where they can be accessed on the company website. The federal government also maintains a repository of these agreements. Note that these are not contract-specific for individual accounts theyre the basic agreements for accounts from that creditor, in general. 
If a free credit report is offered with a credit card or credit account, the offer must also include a statement that, This is not the free credit report provided for by Federal law. It must also provide the actual website for free credit reports annualcreditreport.com. 
Protecting young consumers The next part of the Credit CARD XXXX is intended to protect young consumers from being preyed upon by creditors and moved into credit card accounts that they cant afford when just starting out. 

Credit cards cant be issued to consumers under the age of XXXX without a cosigner. 
The cosigner must be a parent, legal guardian, spouse or other individual over the age of XXXX with the means to repay the debt. 
That cosigner must provide written authorization to open the account. 
Prescreened credit offers are also prohibited to anyone under the age of XXXX The parent must provide written approval to authorize credit limit increases on accounts for those under XXXX and college students. 
Creditors cant offer tangible items to incentivize XXXX  students to apply for a credit card on campus, near it or at any event related to the school. 
Creditors have to publicly disclose if they have an agreement with a college for marketing credit cards on campus. 
They are not following the law.

Company response to consumer: Closed with explanation