Consumer complaint received 2024-08-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NM

Complaint narrative:
This is a complaint about Chase Bank confiscating {$5400.00} of my money. 

Here are the facts of the situation : XXXX. My mother wired {$100.00} XXXX to me on XX/XX/2024 from my grandmothers account at XXXX. It was my inheritance from my grandmother, who passed away on XX/XX/2024. 
XXXX. My mother is the personal representative and trustee for my grandmothers estate, but she had not notified XXXX of my grandmothers passing when she wired the money to me. 
XXXX. I knew the money was coming, and moved it to XXXX XXXX  on XX/XX/XXXX, putting it in a high interest savings account. 
XXXX. XXXX called my mom, a day after the transfer, and when she told them that my grandmother had passed away, they issued a possible fraud alert. 
XXXX. Due to the alert, Chase froze my personal checking account which had {$5400.00} left in it after moving the {$100000.00} out. This account was then closed on XX/XX/XXXX. 
XXXX. My mother sent all the required documents to XXXX to establish my grandmothers death and my mothers role as trustee and personal representative of the estate. These documents include : a. An official death certificate for my grandmother b. Copies of the trusts, showing trustees and distribution of assets XXXX Letter of testamentary XXXX. These documents satisfied XXXX and they removed the " possible fraud alert '' on XX/XX/XXXX. 
XXXX. Chase agreed that the fraud alert was lifted and allowed my Chase banker to set me up a new checking account on XX/XX/XXXX. At this time he told me that I should have received a check with {$5400.00} on it in the mail. I told him I did not receive it and asked for it to be deposited directly in the new checking account. He told me it would happen by XX/XX/XXXX. 
XXXX. The money was not deposited into the account. I spoke with a person from the Chase complaint department on XX/XX/XXXX who told me the money is being held because I didn't send the {$100000.00} back. 
XXXX. My banker at Chase is requesting that I get XXXX to send him a direct notice of the repeal of the possible fraud alert to recover my {$5400.00}. 
XXXX. The person from the Chase complaint department suggested that I return the $ XXXX, but it is not clear where I would return it or how that would satisfy Chase. It is legitimately my money, and I can prove it. 
XXXX. Meanwhile, my mother has reached out to XXXX repeatedly through XXXX estate liaison, and directly to try to contact someone in the fraud department. She has not had success. 
XXXX. I have also not been able to speak to anyone from Chases fraud department to help me understand what they really need to fully resolve this. 

Chase is asking for something that I have no power over. At this point, they have been holding my {$5400.00} XXXX since XX/XX/2024 when the possible fraud alert was lifted. I dont believe there is a way for me to resolve this by trying to go through these XXXX behemoth companies ( Chase and XXXX ). I am unable to speak to the people who might be able to provide resolution, the fraud department. 

What I can do is provide documentation that I am the legitimate and legal owner of the $ XXXX that passed through my former checking account on its way to the high interest savings account at another bank.

Company response to consumer: Closed with explanation