Consumer complaint received 2024-03-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: LAKEVIEW LOAN SERVICING, LLC
State: IL

Complaint narrative:
I find myself in a foreclosure situation with Lakeview regarding my mortgage loan. I had some very serious health issues in the last few months and have tried on many occasions to get Lakeview to work with me on a deferment or forbearance or some type of program to help me get caught up. The company has insisted that I reinstate the full past due balance to prevent foreclosure sale. Since Lakeview refused to provide any type of help I went to my 401K and drained the funds so that I could pay off the missed payments. I withdrew enough money to settle this matter but by the time I got the new reinstatement amount thousands of dollars in junk fees and legal fees had been added and although I had over $ XXXX to pay was told I needed to come up with the full amount down to the penny. This is no way to do business! I had XXXX XXXX of the money owed, why couldnt they accept this as a good faith payment and work with me instead of trying to sell my house!! Now there is a foreclosure sale date on XX/XX/XXXX. This is unethical and wrong. 

My hardship began when my wife and I separated and I continued to make XXXX XXXX of the payment. I moved out temporarily to stay with my sister and had to help with bills at her place as well as all bills at my house except utilities beginning in XX/XX/XXXX. My estranged wife XXXX was supposed to pay the utilities for the house but her hours were cut and she fell behind on all of that and it was a mess. I moved back in to the home in XX/XX/XXXX and had to pay multiple months of utility bills so they would not get shut off and missed a couple of mortgage payments. I took out a small 401K loan at that time to catch up on everything and also bought materials so I could repair some damage and remodel the home. Then I started having XXXX problems and had XXXXXXXX XXXXXXXX XXXX in spring XXXX and missed a mortgage payment again in XXXX because I was not able to work for XXXX months. I finally got back on my feet and went back to my job as a XXXX XXXX. I began calling Lakeview to see if they would work with me and offer help through forbearance or a deferment but was turned down by everyone. 

I worked extra hours to try and get enough money together to try and catch up on the loan but got hurt on the job in XX/XX/XXXX and again was out of work. When I called again to tell their agents my situation they said I could try and apply for assistance, but I was going into foreclosure. I was under tremendous stress and the paperwork was overwhelming and I decided I would fix this myself and took out the {$10000.00} 401K loan which was enough to reinstate the loan. However, by the time I got the check Lakeview had increased the reinstatement amount to close to {$13000.00}. I tried to give them the money but they refused and have scheduled a foreclosure sale date for XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation