Consumer complaint received 2025-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
I submit this formal complaint against XXXX, TransUnion, and Experian for their continued and willful violations of federal consumer protection laws under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include the unlawful reinsertion of previously deleted accounts without proper notification, failure to ensure maximum possible accuracy, failure to investigate disputes within the mandated time frame, failure to provide verification details upon request, and failure to validate debt prior to reporting. 

Background & Violations My credit reports contain fraudulent accounts and unauthorized inquiries that the Bureaus have failed to properly investigate and address despite multiple disputes and supporting documentation. Additionally, these Bureaus have removed fraudulent accounts and unauthorized inquiries only to reinsert them without proper validation, constituting an egregious violation of 15 U.S.C. 1692g ( a ) and ( b ). 
Furthermore, I sent a certified dispute letter to all three credit bureaus requesting verification details, including contracts, signatures, and all relevant documentation for these accounts. Despite more than 15 days passing, I have not received any response or documentation from any of the bureaus, which constitutes an additional violation of federal consumer protection laws, specifically : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to investigate disputes within the required 30-day period.

15 U.S.C. 1681i ( a ) ( 5 ) ( B ) : Failure to provide notice and certification before reinserting previously deleted information.

15 U.S.C. 1681e ( b ) : Failure to ensure maximum possible accuracy.

15 U.S.C. 1692g ( a ) ( 4 ) : Failure to provide verification of debt, including original contracts and signatures, upon request.

15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) : Failure to provide specific details on dispute findings. 

Related Lawsuits & CFPB Actions The CFPB has actively taken enforcement actions against the credit bureaus for similar violations, further demonstrating a pattern of noncompliance. These legal precedents reinforce the validity of my complaint : Experian Lawsuit ( XX/XX/XXXX ) : The CFPB filed a lawsuit against Experian for failing to properly investigate consumer disputes regarding credit report inaccuracies. The lawsuit alleged that Experian allowed erroneous information to reappear on reports, impacting consumers ' credit, employment, and housing access. The CFPB seeks to halt Experian 's misconduct, provide redress, and impose penalties. 
TransUnion Settlement ( XX/XX/XXXX ) : The CFPB, alongside the FTC, reached a {$15.00} XXXX settlement with TransUnion and its subsidiary, TransUnion Rental Screening Solutions , Inc., for failing to ensure the accuracy of tenant screening reports. The agency charged that TransUnions inaccuracy potentially hindered consumers ' ability to secure housing. TransUnion agreed to pay {$11.00} XXXX in restitution and a {$4.00} XXXX civil penalty and implement enhanced accuracy measures. 
XXXX  Lawsuit ( XX/XX/XXXX ) : The CFPB filed a major lawsuit against XXXX  for repeated violations of the FCRA and deceptive practices that misled consumers regarding credit report accuracy. The lawsuit highlighted that XXXX  knowingly reported incorrect information, failed to correct disputes in a timely manner, and continued to allow erroneous reinsertion of previously deleted data without proper consumer notification. The CFPB is seeking financial penalties, injunctive relief, and systemic reforms to prevent future violations. 
These actions underscore the CFPBs commitment to enforcing the FCRA and ensuring that consumer reporting agencies uphold their obligations. My case mirrors these past violations, and I urge the CFPB to take similar action against XXXX, TransUnion, and Experian. 
Fraudulent Accounts & Unauthorized Reinsertions Disputed Account Details and Demands XXXX  XXXX BANKRUPTCY Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations NDTPA Nevada Deceptive Trade Practices Act : NRS 598.0903598.0999 , including NRS 598.0923 ( 2 ) ( false representation in a consumer transaction ), NRS 598.0915 ( 15 ) ( misrepresentation of the legal status of a debt ), and NRS 598.0973 ( civil remedies ) Nevada Collection Agency Act NRS Chapter 649 : NRS 649.375 ( 2 ) ( misrepresenting the character, amount, or legal status of a debt ) and NRS 649.375 ( 3 ) ( communicating false credit information ) This bankruptcy entry is being formally disputed as inaccurate, incomplete, and unlawfully reported. Under the Fair Credit Reporting Act ( FCRA ) 1681e ( b ), 1681i ( a ), and 1681c ( a ) ( 1 ), consumer reporting agencies are required to ensure maximum possible accuracy and must delete information that is unverifiable or reported beyond statutory limits. The entry reflects XXXX asset amount, XXXX liability, and no exempt amounts, rendering the information materially misleading and incomplete under Metro 2 reporting standards. Further, the reporting of this bankruptcy violates ENTERSTATE consumer protection statutes governing fair credit reporting, as well as the Gramm-Leach-Bliley Act ( GLBA ) by failing to safeguard the accuracy and privacy of consumer data. Additionally, because the bankruptcy is marked discharged, there is no ongoing enforceable obligation, and continued reporting constitutes unlawful publication of obsolete and misleading information in violation of FCRA 1681c ( a ) ( 1 ) ( limiting bankruptcies to 10 years ) and FCRA 1681s-2 ( a ) ( 1 ) ( A ) ( prohibiting the furnishing of information known or should be known to be inaccurate ).

I demand the immediate permanent deletion of this bankruptcy record from my credit file with your bureau. If this item is not removed within the 30-day investigation period mandated by FCRA 1681i ( a ), I will escalate by filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), the ENTERSTATE Attorney Generals Office, and pursue civil remedies under FCRA 1681n and 1681o for willful and negligent noncompliance. 
XXXX XXXX XXXX XXXX Account Number : XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations NDTPA Nevada Deceptive Trade Practices Act : NRS 598.0903598.0999 , including NRS 598.0923 ( 2 ) ( false representation in a consumer transaction ), NRS 598.0915 ( 15 ) ( misrepresentation of the legal status of a debt ), and NRS 598.0973 ( civil remedies ) Nevada XXXX XXXX XXXX XXXX XXXX XXXX : NRS 649.375 ( 2 ) ( misrepresenting the character, amount, or legal status of a debt ) and NRS 649.375 ( 3 ) ( communicating false credit information ) Demand : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, NRS 598.0923 ( 2 ), and NRS 649.375 ( 3 ) due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code 103 Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and Nevada law. 
Additional Inaccuracies to Remove Fraudulent Hard Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these inquiries under FCRA 1681c-2 , NRS 598.0923 ( 2 ), and NRS 649.375 ( 3 ) due to identity theft and lack of verification. 
Incorrect or Unfamiliar Addresses : XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX NV XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WY XXXX XXXX CA XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX NV XXXX XXXX : Immediate deletion and permanent blocking of these addresses under FCRA 1681c-2, NRS 598.0923 ( 2 ), and NRS 649.375 ( 3 ) due to identity theft and lack of verification. 
Incorrect Employer Listing : XXXX XXXX XXXXXXXX Demand : Immediate deletion and permanent blocking of these employers under FCRA 1681c-2, NRS 598.0923 ( 2 ), and NRS 649.375 ( 3 ) due to identity theft and lack of verification. 
Incorrect Name Listing : XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX A XXXX Demand : Immediate deletion and permanent blocking of these names under FCRA 1681c-2, NRS 598.0923 ( 2 ), and NRS 649.375 ( 3 ) due to identity theft and lack of verification.

Demands for Resolution Immediate Removal and Blockage : Remove and block all fraudulent accounts and unauthorized inquiries from my credit file across all three bureaus. 
Ensure that these accounts and inquiries are not reinserted without proper validation as required under 15 U.S.C. 1692g ( b ).

Written Confirmation : Provide written confirmation of the removal of these accounts and inquiries along with updated copies of my credit reports.

Thorough Investigation : Conduct a full investigation into how these fraudulent accounts and inquiries were recorded without my consent.

Provide findings in writing, including all requested verification details, such as contracts and signatures.

Compliance with Identity Theft Protections : Implement fraud alerts and provide me with identity theft resources as mandated under 15 U.S.C. 1681g ( e ). 
The continued noncompliance by XXXX, TransUnion, and Experian has caused significant financial harm and distress. The reinsertion of fraudulent accounts and inquiries without proper validation exacerbates these violations. Given the CFPBs history of legal action against these credit bureaus for similar misconduct, I urge immediate enforcement action to ensure compliance with federal law and provide appropriate remedies under 15 U.S.C. 1681n and 1681o for willful and negligent violations. 
Your intervention is necessary to ensure these Bureaus are held accountable and that my credit report is permanently corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation