Consumer complaint received 2025-05-22 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Westlake Services, LLC
State: TX

Complaint narrative:
b'The following information is a fraction of the conversation that XXXX XXXX Westlake Compliance Manager, and I discussed. I will upload supporting evidence that will display that the company, Westlake assumed liability for damaging the vehicle which caused the vehicle to become inoperable. After I submitted a police report which is filed as, Towing company driver fled from scene after rear ending me in my neighborhood. Westlake closed the account, charged the account off and placed it in a negative status on my credit. Please see below.\n\nGood afternoon XXXX XXXX.\n\nI have obliged per your previous request, not to contact anyone at Westlake Financial, other than you directly. Per your email, nor have I contacted XXXX XXXX XXXX XXXX I have have sent several emails to you and have not received any type of correspondence regarding this fatality. \n\nFurthermore, you indicated you would handle any issues moving forward. I have yet to receive any response. How is it fair or ethical to ask me to refrain from reaching out to anyone, other than you? Will you please advise?\n\nRespectfully,\n\nXXXX XXXX\n\nOn XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  wrote:\n\nGood morning.\n\nXXXX, as requested from Westlake management, I have sent the police report number. In addition, I have explained the negligence and breach of the repossession representative with Westlake and XXXX XXXX XXXX XXXX I have incurred additional extensive damage to the vehicle that has been repossessed twice, that is now completely inoperable. The vehicle stopped in route to my home and was towed to my driveway. \n\nI have damage to the my other vehicle due to the agent intentionally hitting me from behind. \n\nTo add, as explained, XXXX XXXX repossession agent, refused to provide me with any information, call police, or requests, he hit me from behind in my other vehicle and fled the scene. \n\nWhat are your intentions of resolution? As advised, you have advised me to direct all communications directly to you, and only you going forward?\n\nRespectfully,\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  wrote:\n\XXXX XXXXn \nGoing forward, please direct all communications to Westlake, directly to me only, as I will be handing any issues you may have going forward.\n \nXXXX XXXX\nDirector of Compliance\nDirect:  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnTo: WestlakeCustomerCare ; investors ; XXXX Westlake_Legal Department ; cfpb Www.cfpb_eeo ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX \nSubject: Recovery agent hit and refused to stop and render aid and information\n \nSECURITY FIRST \nExternal email, sender: XXXX  use caution clicking links or opening attachments.\n Good Afternoon XXXX XXXX.\n \n \nI appreciate you for reaching out to contact me concerning my complaint regarding the hit and run from XXXX XXXX XXXX XXXX XXXX XXXX. Per your request, I have enclosed the accident number from the Police Department and failure to render after a hit and run that occurred when the driver hit the back of the vehicle while i was driving. \n \nTo add, I attempted to retrieve the XXXX XXXX XXXX XXXX and was informed per XXXX  at the XXXX  office,  I was not allowed on the property due to the ongoing legal adversity and or concerns from being hit. XXXX  advised I would need to have a third party to release the XXXX  vehicle to. In addition, the repo representative that hit me from behind in another vehicle, refused to stop and release my medication or information that was in the XXXX  vehicle. He advised I should not have attempted to stop him and refused to provide additional information pertaining to my request. I am attempting to rectify this situation, however it is negligence/and or crime to obstruct a vehicle with a passenger inside and continue proceeding, without failing to provide information.  Per Westlake Financial request, I have  a copy of the police report, please see below I have extensive and visible damages to the vehicle used for my XXXX XXXX XXXX. I can attach as well.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation