Consumer complaint received 2018-03-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Our concerns is that Wells Fargo is not aware of people created false documents to make appear as if Wells Fargo is the acting beneficiary of our Deed of Trust.

On XX/XX/XXXX we pulled our chain of tile from the XXXX XXXX County Recorder 's Office and discovered a Substitution of Trustee, with Recording requested by XXXX XXXX XXXX XXXX and XXXX. The Substitution is signed by a XXXX XXXX as Attorney in Fact pursuant to a POA on XX/XX/XXXX. Notary XXXX XXXX allegedly notarized XXXX XXXX XXXX  signature. After our investigation we discovered that this was a forged document with a forged signature of XXXX XXXX. We reported this to the local authorities and XXXX   stopped the sale on our property. We then found and acquired a copy of the POA that allegedly grant XXXX XXXX his authority to sign. We found the power of attorney recoreded in the XXXX County Recorder 's Office allegedly signed by a XXXX XXXX allege to by Senior Vice President of Wells Fargo. This turned out to be a lie. We hired a private investigator in South Carolina who discovered that XXXX XXXX was an Operational Manager at a local bank. His signature was allegedly notarized by XXXX XXXX XXXX a South Carolina notary with a forged signature. We tried numerous times to contact both XXXX XXXX  and XXXX XXXX without success. We have written restricted delivery to XXXX XXXX at his office in South Carolina. He has failed to respond, but we did get a call from someone in XXXX XXXX, Iowa who opened his mail to respond for him. Because, we believed that we are victims of Identity Theft, Real Estate Fraud and Forgery, we wrote letters requesting a date, time and place whereby we could have our Expert documentation examiner our original note with a court reported to record his findings.

Shortly there after XXXX   cancelled our sale. Then a month later a new Substitution of Trustee was file with the XXXX XXXX County Recorder 's Office use the same fraudulent tactics that we used before. This new Substitution of Trustee is allegedly signed by XXXX XXXX and attorney for XXXX XXXX XXXX XXXX XXXX XXXX at the same address of XXXX XXXX XXXX and the prior attorney XXXX XXXX who signed the first Substitution of Trustee.

Now, we have discovered that new POA that allegedly granted XXXX XXXX the alleged right to sign the Substitution. We can state that this power of attorney has the same fraudulent and forged make up as the first. We truly believe that these acts or inside by people, persons or entities that don't have the right to create them. We have all the documentation and written correspondence to prove and or back up what we have discovered. These documents are being created by attorneys, title companies and lay persons working together to steal our property. We truly believe that the head of Wells Fargo does not know what is being constructed under his nose. Therefore we asking that you do a thorough investigation in this matter. As, we are also turning this matter over to the local and state law enforcement agencies. This matter involves state and federal law violations Mail fraud, wire fraud and forgery by people that do not have the authority. We can provide all documents to prove this fraudulent activities if requested.

Sincerely, /s/ /s/ XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation