Consumer complaint received 2025-11-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
Capital One abruptly closed my credit card account without providing a valid or specific reason, despite a clean payment history, a high credit score in the high XXXX XXXX 's, me having a high income of over $ XXXX a year, me having over {$57000.00} in my XXXX main bank accounts, and no provided evidence of misuse or delinquency. Furthermore, I have evidence that I attempted to put money onto the card numerous times from my bank account, that was declined without cause from Capital One ( most likely as a manipulative attempt by Capital One to falsely claim that I " did not pay '' it, even though I was ).

Capital One then used my alleged " non-payment '' to my card ( due to their reversals of my payments onto my credit card ), as " reason for the closure '' despite the fact it was their own systems that refused my payment of valid funds from my business/personal bank accounts to my credit card.

This whole problem stemmed from the fact that me and my wife had a ( temporary, now fully resolved ) disagreement where she took a small amount of money out of my * personal debit * card and made me move out. Again, now resolved ; but ever since I mentioned that to Capital One, they have been slowly trying to push me out. They also made my bank accounts inaccessible, to where I couldn't transfer money online and had to come into the branch ; I also found out today that they are putting a 7-day hold on my checks to my workers, despite the fact I have a licensed Class A Contracting business in good standing for 8+ years, and have over {$53000.00} currently in my business account and over {$3800.00} in my personal account. 

Additionally, there is a negative balance of {$350.00} in my credit card- meaning I paid the full amount, plus an additional {$350.00} that Capital One has failed to refund me despite my requests. Considering that I have paid even more than what I charged on the card, their claim for why they closed the card does not make sense or hold water, and they still have not emailed me a reason.

You can see images below of 1 ) my credi
t card balance being in the negative, meaning I don't owe anything on it and they actually owe me {$350.00}, which they have not returned to me ; and 2 ) Proof that I attempted multiple payments towards my Venture Credit Card balance through the Capital One mobile app prior to the account closure. These payments were returned/blocked by Capital One without any explanation, despite me having sufficient funds in my linked bank account. This indicates that Capital One 's system or internal restrictions may have interfered with legitimate payment attempts. The fact that these returned payments occurred shortly before the closure further supports that the account termination and loss of my XXXX miles were not the result of any failure or misconduct on my part, but rather an unfair action by the bank. 

Additionally, they have refused to refund me the XXXX airline miles. 

As a result, I lost my accumulated travel miles/rewards balance ( worth approximately {$1300.00} in guaranteed transfer value, or {$1700.00} to {$2000.00} in fair-market value for hotels and airfare, which I wanted ). Since this, I had to pay for my trip out of pocket and incurred significant financial loss due to Capital One taking the miles without due cause. Capital One scammed and fabricated a reason to take the miles, because they wanted me out due to the " risk assessment '' from my wife temporarily wanting me out but then changing her mind.

I contacted Capital One multiple times to request either ( a ) reinstatement of my account, or ( b ) reimbursement or reinstatement of my earned miles/rewards. The representatives refused, stating that account closures are final, and provided no transparent justification or method of appeal.

This action is unfair and inconsistent with the stated cardmember agreement and reward terms, which do not authorize permanent forfeiture of earned rewards in the absence of fraud or delinquency.

I am requesting CFPB assistance to require Capital One to : Restore my earned miles/rewards balance, or Provide a monetary reimbursement for their cash-equivalent value, and Provide a clear written explanation for the account closure decision. 

I believe this conduct constitutes an unfair and deceptive business practice under federal consumer protection laws.

Company response to consumer: Closed with monetary relief