Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
XXXXI am filing this complaint under the Fair Credit Reporting Act (FCRA) to address an inaccurate reporting issue on my credit reports concerning a defaulted student loan, which is significantly impacting my credit score, financial opportunities, and professional prospects. As a Disabled Veteran with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  require forgiveness of my federal student loan debt under the Total and Permanent Disability (TPD) Discharge program, this error is particularly urgent. Despite submitting disputes twice with Equifax, XXXX XXXX XXXX  without resolution, I seek your intervention to correct this error, ensure compliance with FCRA, and address resulting damages. The issue involves a XXXX Federal student loan  in default, which has caused my credit score to drop from XXXX XXXX XXXX. The loan is incorrectly reported by the servicer on my Equifax, XXXX XXXX XXXX credit reports with an open date of XXXX XXXX, when it was actually opened in XXXX XXXX, as evidenced by the XXXX XXXX. This XXXXear discrepancy makes the default appear recent, exacerbating its negative impact on my credit profile. This error has significant consequences. I am attempting to purchase a new truck, but the misreported default has led to prohibitively high interest rates on auto loans, increasing borrowing costs.  Additionally, I am pursuing career opportunities with XXXX XXXX  and a global manufacturer in XXXX XXXX XXXX, where background checks are likely, and the misreported default could jeopardize my candidacy. As a XXXX  Veteran, I am also applying for a XXXX XXXX XXXX which, if approved, would mandate forgiveness of my federal student loan debt under the TPD Discharge program, making the correction of this credit report error even more critical to avoid undue financial and professional harm. XXXXI submitted disputes to Equifax, XXXX XXXX XXXX twice, most recently in XXXX XXXX XXXX XXXX, but the bureaus have failed to correct the open date, violating FCRA requirements for accurate reporting and timely investigation (15 U.S.C.  1681i). I have gathered documentation, including loan agreement, to support my claim that the loan originated in XXXX XXXX. I respectfully request that the CFPB:XXXX Investigate the failure of Equifax, XXXX XXXX XXXX to correct the loans open date to XXXX XXXX Compel the loan servicer to update the reported information to reflect the accurate XXXX XXXX open dateXXXX Assess potential damages under FCRA, including higher auto loan interest rates, increased costs for debt consolidation, and potential professional setbacks due to the inaccurate reporting.XXXX  Ensure compliance with FCRA to protect my credit and financial stability, particularly given my pursuit of a TPD Discharge for my federal student loan as a Disabled Veteran.XXXXThe urgency of this matter is heightened by my ongoing truck purchase, job application processes, and XXXX XXXX XXXX XXXX application, which could result in loan forgiveness.  Please contact me at XXXX XXXX XXXX XXXX XXXX for additional information or clarification. I appreciate your assistance in resolving this pressing issue and ensuring my rights under the FCRA are upheld.'

Company response to consumer: Closed with explanation