Consumer complaint received 2025-08-20 00:00:00
Product: Prepaid card — Payroll card
Issue: Problem with a purchase or transfer — Overcharged for a purchase or transfer you did make with the card
Company: Branch Messenger, Inc.
State: TN

Complaint narrative:
On XX/XX/year> I done five deliveries for Uber XXXX for a total earnings of {$62.00}, however I only received {$47.00} in payments total for the day on my Uber Pro Card. On XX/XX/year> I completed one Uber XXXX order for a total of {$5.00} in earnings for the day, however I only received XXXX cents total for the day in payments to my Uber Pro Card from Uber for the day. I have called and spoke with support and also spoke with them via chat and tried to get this matter resolved, however I have been unsuccessful. I also emailed them the following letter : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX XXXX ( XXXX ) XXXX XX/XX/year> XXXX XXXX XXXX XXXX. 
Attn : Driver Payments Department / Legal Department XXXX XXXX XXXX XXXX XXXX, CA XXXX Re : Underpayment of Driver Earnings Formal Demand for Resolution Dear Uber XXXX CEO & Team, I am writing to formally notify you of a serious discrepancy between the earnings reported in my Uber Driver app and the actual payouts I have received. This letter serves as a * * formal demand * * for investigation, correction, and written resolution. 

* * Specific Discrepancies Identified * * - On * * XX/XX/year> * *, the Uber Driver app reflected total daily earnings of * * {$62.00} * *. However, my payout for the same day was only * * {$47.00} * * a shortfall of * * {$14.00} * *. 
- On * * XX/XX/year> * *, the app reflected total daily earnings of * * {$5.00} * *, but I received only * * {$0.00} * * a shortfall of * * {$4.00} * *. 

These are just two examples, but they establish a troubling pattern of underpayment. I am carefully documenting all discrepancies and retaining screenshots, payout records, and communication logs with Uber Support. 

* * My Position * * - This constitutes * * improper withholding of earnings * * to which I am legally entitled. 
- If unaddressed, it may also create a future * * tax reporting discrepancy * *, as Ubers reported gross income could exceed what I was actually paid.

* * Action Requested * * I demand that Uber : 1. Conduct a full audit of my driver account covering the period from [ start date ] to the present. 
2. Provide me with a written reconciliation of my total reported earnings versus my actual payouts.

3. Immediately remit all unpaid earnings owed to me.

4. Confirm in writing that any future tax reporting ( 1099 forms ) will accurately reflect only funds actually paid. 

* * Deadline for Response * * Please provide a written response within * * 14 calendar days * * of receipt of this letter. If Uber fails to resolve this matter promptly, I will escalate my complaint by filing with : - The * * IRS Taxpayer Advocate Service * * ( regarding inaccurate income reporting ), - The * * Consumer Financial Protection Bureau * *, - The * * California Attorney Generals Office * * ( regarding wage theft/unfair business practices ), and - Pursuing remedies available under state law, including * * small claims court * *. 

I sincerely hope this matter can be resolved without further escalation. However, please be advised that I will aggressively protect my legal rights and ensure I am properly paid for work performed. 

Sincerely, XXXX XXXX Attachments : - Screenshot of Uber app earnings for XX/XX/year> - Screenshot of Uber payout for XX/XX/year> - Screenshot of Uber app earnings for XX/XX/year> - Screenshot of Uber payout for XX/XX/scrub>XXXX XXXX XXXX

Company response to consumer: Closed with explanation