Consumer complaint received 2026-02-10 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Problem adding money — 
Company: Chime Financial Inc
State: NV

Complaint narrative:
On XX/XX/2026 I was on my lunch break while at work and decided to go across the street to XXXX. I went to XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. I had {$200.00} cash that wanted deposited to my Chime account. I know that I am able to deposit money onto my chime card at XXXX free of charge. I have done this in the past so I went to the front counter to load the money onto my chime account. I told the register attendant that I wanted to deposit {$200.00} on my chime card. She then called her manager and then sent me down to a different machine where her manager was going to process the transaction. I told the manager I wanted to deposit {$200.00} onto my chime card. She asked me for my chime card and wanted me to swipe it. I gave her the {$200.00} and she loaded the money onto the card, so I thought, however the money never showed up in my Chime account. I have documentation from the XXXX that the deposit was made by me. It is documented on the XXXX receipt the manager handed to me with reference # XXXX. I waited the XXXX hours time Chime asked me to wait for the money to post to my account and then waited several more hours later with still no money ever posting to my account. The {$200.00} simply vanished into thin air. I filed a dispute with chime bank in which I spoke to their customer service and they sent me to a special department, which requested documentation that I had made the deposit. I sent them photocopies and took pictures of my receipts and sent that to Chime. I also explained to them what happened and they said they would investigate it and get back to me in 45 days. Well, they got back to me and told me that there were no errors found and that I would need to provide more documentation to show that I deposit the {$200.00} cash before they would proceed anything further and that they consider this matter closed. I dont know what else to give them besides the receipt. I dont know what type of investigation they did, but it did not turn up anything of substantial value because I did deposit the {$200.00} into my account and they simply stole it from me. I have contacted XXXX concerning this matter, hoping that they would be able to do some investigation maybe pull some videotapes or something and show that I was in the store when I say it was, I have the receipt with a proper reference number and that they were able to see that I did make the deposit for {$200.00} and then Id be able to go back to chime and give them some more information or details regarding the deposit. Im not sure if this happens often with this bank, but if it is a problem and it happens quite frequently this Bank should not be doing business should not be operating in the United States. Americans work hard for their money and we barely get by and to pay {$200.00} from hard-working American people should be put in jail for it and then to be disregarded so quickly and your case closed without any proper investigation. I dont know what their investigation entailed may be just looking at the sky and wishing that some money would fall out of the sky and into my bank account. Well, their investigators XXXX and the bank XXXX. So, I decided to file a complete here. Any and all assistance or guidance you can provide me is greatly appreciated. 

Kind Regards, XXXX XXXX

Company response to consumer: Closed with explanation