Consumer complaint received 2026-06-02 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: MORGAN STANLEY & CO. LLC
State: CA

Complaint narrative:
I am filing this complaint against Morgan Stanley Private Bank , National Association / E * TRADE from Morgan Stanley regarding an unresolved {$100000.00} ACH/accounting claim. Around XX/XX/year>, my XXXX XXXX XXXX account showed a pending debit/hold for {$100000.00} related to E * TRADE / Morgan Stanley . The transaction caused my XXXX XXXX XXXX account to show a negative balance of approximately - {$66000.00}. I was later informed that the hold would be resolved or released after about 90 days. After the 90-day period passed, the same {$100000.00} pending debit/hold appeared again on or around XX/XX/year>, with the same negative balance. XXXX XXXX XXXX later told me by phone that my account remains restricted because it is processing a claim from E * TRADE / Morgan Stanley regarding this same {$100000.00}. I dispute E * TRADE / Morgan Stanleys claim in full. This amount represents my own funds involved in an unresolved ACH/accounting issue, not a valid debt owed by me to E * TRADE or Morgan Stanley . E * TRADE / Morgan Stanley later closed my account, but I have not been provided a complete final accounting, final account statement, ACH trace number, settlement records, claim documents, or any legal/account basis showing that I owe this amount. The problem is that E * TRADE / Morgan Stanley appears to be asserting a claim for {$100000.00} while XXXX XXXX XXXX is holding or restricting the same amount because of that claim. I can not see the pending ACH activity in the closed E * TRADE / Morgan Stanley account, and I have not been given the records needed to understand whether the ACH transaction was completed, cancelled, returned, reversed, re-posted, or reinitiated. I contacted E * TRADE / Morgan Stanley customer service at XXXX and also contacted XXXX XXXX XXXX customer service. XXXX XXXX XXXX informed me that the restriction is related to E * TRADE / Morgan Stanleys claim. However, neither institution has provided me with the complete ACH records, claim documents, or final written determination. I request that Morgan Stanley Private Bank / E * TRADE provide the following : 1. A complete accounting for the {$100000.00}. 2. The final account statement for my closed account. 3. The ACH trace number. 4. The ACH originator name and company ID. 5. The effective date and settlement date. 6. Any return, reversal, re-posting, or reinitiation records. 7. All claim documents or requests submitted to XXXX XXXX XXXX. 8. The legal or account-agreement basis for claiming that I owe this amount. 9. Written confirmation whether the ACH transaction was completed, cancelled, returned, reversed, re-posted, or reinitiated. 10. Withdrawal of the claim if Morgan Stanley / E * TRADE can not substantiate it. 11. Correction of any alleged negative balance or debt. 12. Compensation for fees, damages, and loss of use of funds caused by this unresolved claim. I also request that Morgan Stanley Private Bank / E * TRADE preserve all records related to this matter, including ACH files, settlement records, account closure records, internal notes, phone recordings, secure messages, claim documents, and communications with XXXX XXXX XXXX or any ACH processor.

Company response to consumer: Closed with explanation