Consumer complaint received 2026-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
" XXXX '' } Complaint Against Wells Fargo Failure to Stop Ongoing Fraud and Protect Account Timeline of Events : - XX/XX/year> : I went in person to a Wells Fargo branch to report an unauthorized transaction of approximately {$5000.00} and initiated a fraud claim. - A few days later : An additional unauthorized transaction of approximately {$3000.00} occurred. I reported this as well. - XX/XX/year> : Despite prior reports and claims, over {$12000.00} in additional unauthorized withdrawals occurred from the same account. Summary of Issues : Despite multiple fraud reports and active claims, Wells Fargo has failed to adequately secure the account and prevent further unauthorized activity. Specifically : 1. Failure to Stop Ongoing Fraud : Unauthorized ACH withdrawals have continued even after fraud claims were filed and the bank was notified multiple times. The account remains vulnerable. 2. Inconsistent and Ineffective Security Measures : Wells Fargo has blocked legitimate outgoing transfers initiated by me ( e.g., payments to other accounts ), while continuing to allow unauthorized ACH debits to process. This demonstrates a failure in their fraud prevention controls. 3. Failure to Remove Unauthorized External Access : I have reason to believe that a fraudulent external account is linked to this account. Wells Fargo has refused or failed to remove this linkage, allowing continued unauthorized withdrawals. 4. Lack of Transparency and Communication : I have not been given clear answers regarding : - What external accounts are linked - Whether ACH debit blocks have been placed- What steps have actually been taken to secure the account 5. Failure to Provide Timely Provisional Credit : As of today, I have not received reimbursement or provisional credit for any of the fraudulent transactions. 6. Ongoing Risk to Related Accounts : I have additional accounts with Wells Fargo under my name. Given their failure to secure this compromised account, I am concerned about risk to my other accounts as well. Impact : - Total unauthorized withdrawals now exceed {$20000.00} - Significant financial distress and inability to access or safely manage funds - Repeated time spent dealing with the bank with no resolution - Ongoing fear that additional funds will be removed Requested Resolution : I am requesting that Wells Fargo : 1. Immediately block all ACH debits and remove all external linked accounts from the compromised account 2. Place a full no-debit restriction to prevent any further withdrawals 3. Provide full reimbursement for all unauthorized transactions 4. Provide written confirmation of all actions taken to secure the account 5. Ensure that my other accounts are protected and isolated from this fraud event This situation reflects a serious failure to protect customer funds after repeated notice of fraud. I am requesting urgent review and intervention

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief