Consumer complaint received 2025-06-30 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: RANDOLPH-BROOKS FEDERAL CREDIT UNION
State: TX

Complaint narrative:
Back in XX/XX/XXXX I was involved in a pig butchering scam involving several different people and different entities. I was scammed out of {$73000.00}. This is considered a pig butchering scam. I hired a private investigation firm to help me through the process of trying to recover my money that was stolen from me through this scam. The investigation from the firm concluded that I was a victim of a terrible scam that involved many people and many different entities. They also explained to me that people are victims of these types of very detailed and thought out scams and documentation that is used in these scams look so authentic that they are very hard to determine if they are counterfeit or not. After being armed with a very detailed forensic report on the nature of the scam that I was a victim of, I was advised by the investigator to contact my local police department and report the incident as well as reach out to my bank Randolph Brooks Federal credit Union, as well as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX explaining what had happened to me asking for their help in recovering money that I sent to two different depositors from their bank banks. I heard nothing back from neither one of the two banks. On XX/XX/XXXX I sent a email to my bank Randolph Brooks Federal credit Union fraud department explaining my situation the scam I was involved in as well as several photos of evidence, a photo of the police report number, photos of canceled cashiers checks information where these checks went, etc. etc .. on or around XX/XX/XXXX. I received a phone call from my banks fraud department explaining that they would send a no fault letter to XXXX XXXX as well as XXXX  XXXX XXXX requesting my funds be returned to me. I would check in several times with the fraud department to see if they had heard anything from either one of the banks. Every time I would check in I would get the same answer, they havent heard anything back from either XXXX XXXX or XXXX  XXXX XXXX. My frustration and my patience was wearing thin and my question is to my bank Randolph Brooks Federal credit Union why are they sending a no fault request letter to XXXX  XXXX XXXX and XXXX XXXX when they are the ones that have companies that have accounts with their banks that are fraudulent shell companies, whose sole purpose is to steal and launder peoples money, especially after explaining to my bank that I tried to have these cashiers checks stopped by XXXX XXXX and XXXX  XXXX XXXX and they refused to stop any type of payment even though there were several day holds on both of the cashiers checks that were in question. I filed XXXX different complaints with the CFPB against XXXX XXXX and XXXX  XXXX XXXX. When the complaints were filed, both banks did reach out to me. They did their investigations, and both banks have stated that it is up to my bank Randolph, Brooks Federal credit union to request from both XXXX  XXXX XXXX and XXXX XXXX to open up an investigation concerning this matter. My bank has refused to request XXXX XXXX and XXXX  XXXX XXXX to do a proper thorough investigation into this fraud. I am not blaming Randolph Brooks Federal credit Union for what happened to me, but I am blaming them for not requesting a thorough investigation to be done by both of these financial institutions and that my money be refunded back to me rather than sending a simple, no fault request to both of these banks. I find myself having no choice but to file a complaint with the CFPB against my bank Randolph, Brooks Federal credit Union regarding this matter. I have provided to Randolph Brooks Federal credit Union a slew of evidence pictures, text that I had back-and-forth with the scammers copies of deposits, etc. proving that I was a victim of a terrible scam that has put me in XXXX  XXXX bankruptcy. I am requesting from my bank Randolph , Brooks Federal credit Union to request from XXXX XXXX and XXXX  XXXX XXXX to do a proper investigation into this situation I feel as though my bank Randolph Brooks Federal credit union has not done their due diligence in protecting my best interest as their depositor in allowing XXXX  XXXX XXXX and XXXX XXXX to take full advantage of this situation and except XXXX responsibility for what happened to me, I will be providing in this complaint letters stating from both XXXX  XXXX XXXX and XXXX XXXX that Randolph Brooks Federal credit Union MY BANK MUST REQUEST XXXX XXXX and XXXX  XXXX XXXX to open up a thorough investigation into this scam. Randolph Brooks Federal credit Union has not done their due diligence in protecting me their depositor.

Company response to consumer: Closed with explanation