Consumer complaint received 2025-03-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: SOFI TECHNOLOGIES, INC.
State: CO

Complaint narrative:
XX/XX/year>, they emailed me saying " We take the safety and security of your account very seriously. In reviewing your account, there appears to have been activity which indicates that the account may have been used in violation of the authorized activity guidelines described in your Agreement. For your protection your account has been temporarily restricted. We sincerely apologize for the inconvenience, but during this time you will not be able to deposit or withdraw from the account, transfer funds, or make purchases with your debit card. '' XX/XX/year> they emailed me " The temporary restriction on your SoFi bank account has been lifted, and all functionality has been restored. We apologize for any inconvenience this may have caused. Thank you for being a member. '' Then they emailed me saying this XX/XX/year> " Your account safety is our top priority. We are reaching out to let you know that we recently noticed irregular activity on your bank account. For your protection, your account has been temporarily restricted while our team investigates the nature of the activity. We apologize for the inconvenience, but during this time you will not be able to complete any deposit or withdrawal activity on your account, transfer funds, or use your debit card. '' Then on XX/XX/year>, they emailed me saying " Upon reviewing your Bank account, we have identified activity that suggests a violation of the Bank Deposit Account Agreement. As a result, we regret to inform you that your account will be closed with immediate effect. This means that you will no longer be able to access your account online or use your debit card. Additionally, any automatic deposits or withdrawals, including electronic or check transfers, will no longer be processed. The remaining funds in your account will be returned to the originator, as we have determined that you are not the rightful owner. 
If our decision to close your account is based on information from a consumer report, you will receive a notice of Adverse Action within the next 30 days. This notice will provide further details regarding our decision. We understand that this news may be disappointing, and we apologize for any inconvenience caused. If you have any questions or concerns, please do not hesitate to reach out to our customer support team. '' So, all this happened because I contacted customer service if I'm able to submit a paper check using the app. Because I didn't know if I had submitted that check before because of how many I was submitting that week so I was making sure if it was rejected that nothing would happen to my account like be locked or restricted or worse deleted and the agent told me nothing like that would happen so I went to submit the check and turns out I did submit that check before so therefore it was rejected then a few weeks or days go by and I get emails from them telling me my account will be deleted. I asked them why they said because of a violation to the member rules. So, I told them I had made sure to ask the customer service if it was okay before submitting it and all they said back to me was we can't do anything about it and continued to close my account with $ XXXX $ XXXX in it which they also told me the funds in my account once they closed it they would transfer them to my connected eternal bank which never happened so now I'm here looking for a solution to a problem they caused me.

Company response to consumer: Closed with explanation