Consumer complaint received 2025-11-12 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: IL

Complaint narrative:
I am filing a complaint against Robinhood ( Robinhood Financial LLC / Robinhood Securities, LLC ) for failing to return my funds after closing my account and confirming in writing that they were sending my money back. 

On XX/XX/year>, Robinhood closed my account without providing a clear explanation of when or how my funds would be returned. 
On XX/XX/year>, Robinhood emailed me ( case ID XXXX ) stating they are working to return XXXX XXXX deposits to my XXXX XXXX XXXXXXXX account ending in XXXX and that XXXX submitted a second request to XXXX XXXX XXXXXXXX regarding the return. They also said the process may take up to 120 days.

It has now been over a week since that message, and no funds have arrived in my XXXX XXXX XXXXXXXX account. None of this is transparent or follows regulatory guidelines. 

Key facts : Robinhood confirmed in writing that they are returning funds, yet no ACH transfer has posted.

They have not provided trace numbers, dates, company IDs, or exact amounts, leaving my bank unable to verify any pending transfers. 
The reference to 18 ACH deposits is inconsistent with my records ( I count approximately 15, but again, Im not even sure what theyre referring to ). Robinhood has not confirmed the total amount being returned versus my full balance, which includes deposits, trading profits, and crypto proceeds ( totaling about {$53000.00} ). 
I filed a Missing Deposit Claim with XXXX XXXX XXXXXXXX, and XXXX reports no incoming ACH transactions matching what Robinhood or XXXX describes. They also mention Robinhood is stalling and shifting blame to XXXX when they are the forward facing company. 
Over time, Robinhoods response frequency has decreased significantly their initial replies came within days, but now weeks pass without updates, and when they do respond, their messages repeat vague language with no tangible progress. 

Impact : Robinhoods ongoing delays and lack of transparency have deprived me of access to my own funds and caused significant financial stress. Without ACH trace information, my bank can not locate or confirm any initiated transfer, and I have no proof the funds are actually being sent.

Requested resolution : 1. Immediate release of my full account balance, including deposits, trading profits, and crypto proceeds not just deposits. 
XXXX. Written confirmation of the total amount being returned and a clear breakdown of what that includes. 
XXXX. Complete ACH tracking details for every transfer ( trace numbers, originator/ODFI, company ID, amount, and date ). 
XXXX. A clear explanation of the 18 ACH deposits figure and how it corresponds to actual transactions.

5. Coordination among Robinhood, their bank ( XXXX ), and XXXX XXXX XXXXXXXX to expedite the return, with ongoing updates until funds are received. 

I am attaching Robinhoods XX/XX/year> email showing their confirmation that they are returning funds and referencing the case IDs above. I also again confirm that I have an active Missing Deposit Claim with XXXX XXXX XXXXXXXX related to these transfers. 

XXXX XXXX

Company response to consumer: Closed with explanation