Consumer complaint received 2026-04-24 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I am submitting this complaint regarding inconsistent and unclear handling and reporting of my mortgage debt related to a property that was foreclosed. On XX/XX/XXXX, the property was sold at foreclosure. The foreclosure documents reflect a principal balance of approximately {$220000.00}. On XX/XX/XXXX, Wells Fargo later identified this as the date of acquisition or abandonment on a Form XXXX. On XX/XX/XXXX, Wells Fargo issued a Form XXXX reporting : Outstanding principal : {$240000.00} Fair market value : {$400000.00} The Form XXXX was issued in only XXXX borrowers name, even though the loan involved more than XXXX borrower. Multiple entities were involved in the loan and foreclosure process, including Wells Fargo ( servicer ), XXXX Bank ( trust/mortgage holder ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX at foreclosure ), and XXXX XXXX XXXX XXXX ( financial institution connected to the transaction ). Issues I am experiencing Inconsistent debt amounts The amount listed in the foreclosure documents differs from the amount reported on the XXXX. I have not received any explanation for this difference. Unclear creditor identity Multiple entities were involved in the loan and foreclosure. I have not been able to determine which entity actually owned the debt at the time of foreclosure. Unclear authority to report the debt Wells Fargo acted as a servicer but issued a XXXX reporting an acquisition and debt balance. I have not received a clear explanation of what interest Wells Fargo had that allowed it to report this. Lack of clear accounting of the foreclosure I have not been provided information showing : how the foreclosure sale proceeds were applied whether the debt was satisfied or reduced whether any balance remains Questionable property value reporting The XXXX lists a fair market value of {$400000.00}, which appears inconsistent with the foreclosure. I have not been provided documentation explaining how this value was determined. Incomplete reporting The XXXX was issued under only XXXX borrowers name instead of all borrowers. Lack of clear responses I have attempted to obtain clarification about the debt and its handling. I was told there is no requirement to provide this information, leaving me unable to understand my financial obligations. What I want the company to do I am requesting that the company : Clearly identify who owned the debt at the time of foreclosure Explain why Wells Fargo issued the XXXX and what authority it had Provide a clear breakdown of the debt, including : the balance at foreclosure how the sale proceeds were applied whether any balance remains Explain the difference between the foreclosure balance and the XXXX balance Provide documentation supporting the reported fair market value Correct any inaccurate or incomplete reporting, including borrower information

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation