Consumer complaint received 2025-09-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am submitting this formal complaint against Select Portfolio Servicing, Inc. ( SPS ), the current servicer of my mortgage, and against Experian, one of the nationwide credit reporting agencies. These entities have engaged in conduct that violates federal consumer protection laws, including the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and the Real Estate Settlement Procedures Act ( RESPA ). 

Issues with Select Portfolio Servicing ( SPS ) 1. Inaccurate Credit Reporting SPS has been furnishing inaccurate and misleading information regarding my mortgage account to the credit reporting agencies. Despite my repeated disputes, SPS continues to report incorrect information, which has caused a drastic decline in my credit score. This is a direct violation of the FCRA, 15 U.S.C. 1681s-2 ( a ), which requires furnishers of information to provide accurate data and correct any errors once notified. 

XXXX. Mishandling of Payments SPS has withheld payments I have made and failed to apply them properly to my loan balance. This constitutes a violation of RESPA, 12 U.S.C. 2605, which requires mortgage servicers to apply payments correctly and respond to borrower inquiries in a timely and accurate manner.

3. Failure to Investigate Disputes I have contacted SPS multiple times regarding these inaccuracies, but they have failed to conduct a reasonable investigation as required under FCRA, 15 U.S.C. 1681s-2 ( b ).

Issues with Experian 1. Failure to Correct Inaccuracies I disputed the inaccurate mortgage reporting with Experian. Instead of correcting the errors, Experian removed my mortgage account entirely from my credit file. This action does not resolve the issue and further misrepresents my credit history.

2. Violation of FCRA Obligations Under FCRA, 15 U.S.C. 1681i, credit reporting agencies are required to conduct a reasonable reinvestigation of disputed information. Experian failed to do so and did not provide me with proper documentation or verification of the disputed account.

I respectfully request the following actions : That SPS immediately correct all inaccurate credit reporting and properly apply all payments made to my mortgage account.

That Experian reinstate my mortgage account and correct the inaccurate reporting in compliance with the FCRA.

That all three credit bureaus ( Experian, Equifax, and TransUnion ) ensure the accuracy and completeness of my credit file.

- That the CFPB investigate SPSs servicing practices and Experians failure to comply with federal law.

Supporting Documentation I have provided the following documents : - Copies of my payment receipts showing payments made to SPS.

- Copies of my credit reports showing the inaccurate reporting.

- Copies of my written disputes to SPS and Experian.

- Correspondence received from SPS and Experian.

Conclusion : The actions of SPS and Experian have caused significant financial and reputational harm by lowering my credit score and misrepresenting my creditworthiness. These violations of FCRA, FDCPA, and RESPA must be addressed immediately. I request that the CFPB take enforcement action to ensure compliance with federal law and to protect my consumer rights. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX and XXXX XXXX

Company response to consumer: Closed with explanation