Consumer complaint received 2025-01-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: HYUNDAI CAPITAL AMERICA
State: IN

Complaint narrative:
I am disputing the repossession and associated negative reporting on my credit report regarding the account with Hyundai Capital America. This vehicle was voluntarily surrendered due to ongoing and unresolved manufacturer defects. Specifically, the car had a recall and mechanical issues that caused it to stall and stop in the middle of the highway multiple times, putting my life and my childrens lives at risk. These defects directly contributed to accidents and made the vehicle unsafe to drive. 

I repeatedly contacted the manufacturer and lender to address the issues, but they refused to repair the defect or provide an adequate resolution. As a result, I informed the lender to repossess the car because it was not drivable and unsafe due to the defect. I believe the repossession is unlawful due to the defect and the manufacturers failure to honor consumer protection laws related to recalls and safety defects. 

I am requesting the removal of this repossession and charge-off from my credit report because it is the result of manufacturer negligence and a violation of state and federal consumer protection laws. Additionally, I seek compensation for the harm caused by the defective vehicle and the impact on my creditworthiness. 

I am disputing the repossession and charge-off reported by Hyundai Capital America on my credit report. This vehicle was voluntarily surrendered due to serious and unresolved manufacturer defects. The car had a recall and ongoing mechanical issues that caused it to stall and shut off multiple times in the middle of the highway, putting my life and my childrens lives at risk. These incidents resulted in multiple accidents. 

Key Details of My Dispute : - Vehicle Purchased : XX/XX/XXXX - Original Loan Amount : {$26000.00} - Recurring Vehicle Issues & Recall : Ongoing stalling and shutdowns led to unsafe driving conditions. 
- Attempts to Resolve : I contacted the manufacturer and lender multiple times to fix the defect, but they refused. 
- Voluntary Repossession : Due to the vehicles safety hazards, I informed the lender to repossess the car in July 2023. 
- Charge-Off & Balance : The lender charged off the account as of XX/XX/XXXX with a balance of {$2600.00} written off and a past due amount of {$310.00} as of XX/XX/XXXX. 
- Negative Reporting Timeline : - Repossession Marked : ** XX/XX/XXXX - Charge-Off Reported : ** XX/XX/XXXX XX/XX/XXXX - Scheduled to Stay on Record Until : XX/XX/XXXX Resolution Requested : Since the repossession was due to **a manufacturer defect and recall that made the vehicle unsafe, I request : 1. The removal of the repossession and charge-off from my credit report. ** 2. A full investigation into the manufacturers failure to resolve the recall issue. ** 3. Compensation for the financial and personal damages caused by this defective vehicle. ** This repossession and charge-off should not remain on my credit report, as it was not due to financial negligence on my part but rather due to the manufacturers failure to correct serious defects that put my safety at risk. Please review and correct this issue immediately. 

Thank you for your prompt attention to this matter and thank you for your attention to this matter. I look forward to a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation