Consumer complaint received 2025-03-09 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Blockchain.com, Inc.
State: CO

Complaint narrative:
I have {$27000.00} in USD cash ( not XXXX, cash ) in a XXXX EXCHANGE account, not a Blockchain wallet. I have continually tried to withdraw via XXXX. I have done a lot of troubleshooting ( listed below ) and verified a bug in the software. No response has been given through support on if the problem is being worked on, or when it will be fixed. I have also been given no other options for getting my USD. I had questions on the wire transfer option and was disconnected from the chat XXXX with no answers. It seems they are trying to steal my money. 

Short explanation : when I try to withdraw my cash, XXXX XXXX uses XXXX. I go through the steps, XXXX confirms my bank, and on the redirect back to blockchain.com gives me an " oops, we had a problem '' error. My account is NOT linked to exchange, however, it IS linked to XXXX com WALLET. I have no money in wallet. Because of all of my attempts, my accounts are linked MUTIPLE times in wallet. But, there is no link to exchange, so I can not withdraw my funds. 

As a test, I have deposited money into wallet, then withdrew the money from wallet. This proves there are no issues with my bank account or with XXXX. There is a bug in XXXX that they seem to refuse to fix or get back to me about the status of. 

Details : Starting on or before XX/XX/XXXX, I attempted to use the " withdraw '' button in XXXX XXXXXXXX. I received to " Oops there was a problem ... '' Error each time ( see screenshot ) I got into chat a couple of times and followed the instructions. Nothing worked. I tried : XXXX I tried XXXX, XXXX, XXXX, and my phone browser. I cleared all cache and all browsing history for " All TIme '' in all cases. I tried XXXX mode ( see screenshot of incognito mode ). Both XXXX and XXXX I downloadedbrand XXXX a test to see if I could get this to work on any of them, so there shouldn't have been any cache on a new install ( I went through the steps to clear it all, anyway ). None worked. As a recap, the steps I took were : XXXX ) Log into EXCHANGE XXXX ) XXXX linked banks, there are none in the list and no button to add XXXX ) hit " XXXX ''. Go through the XXXX wizard, log into my bank account, make sure Statements and tax forms are checked. Ensure it is a checking account, not a savings account XXXX ) Get a message from XXXX that it has been successful XXXX ) get a pop-up on XXXX that says that it is linking the account and could take XXXX seconds XXXX ) get the " Oops something went wrong '' XXXX XXXX XXXX never get to the page where I can choose an amount to withdraw. 
XXXX I look at the linked accounts in Exchange, there is still not a linked bank account.I have attached a screenshot *If I log into wallet, I see that a new bank account GETS LINKED THERE!!!! So, every time I attempt to withdraw from exchange, a link gets added to wallet. I have many many duplicates of the same accounts in wallet, but none in XXXX. 
*as a test, I deposited {$10.00} in XXXX of the duplicate linked accounts in wallet. I then had to wait 7 days and I withdrew it. There were no problems withdrawing from the account in wallet. 
XXXX tried to clean up all of the accounts in wallet, thinking that I would just start over from scratch. I get an error that I cant delete the account at this time and to try again later. 

I have run out of options and things I can try on my end. 

A support ticket was entered after troubleshooting with chat. There has not been any updates or an ETA given for completing the work. They have taken my money and provided no way of getting it out. 

I DID NOT CHOOSE this company. I had a XXXX account and they automatically transferred my funds to XXXX

Company response to consumer: Closed with explanation