Consumer complaint received 2026-04-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
This is my third case opened with the CFPB regarding my XXXX XXXX. I am being charged every month by XXXX companies I did not authorize and have been fighting with them for almost XXXX years. If you look at the XXXX previous complaints you will see where I have emails from XXXX going back to XXXX saying they would decline future charges- they did not. I filed a complaint with the CFPB last year, and " XXXX '' from the Executive Office responded they had no record of it ( despite their XXXX emails I attached saying future charges would be declined ). XXXX from the Executive office of XXXX said I needed to call them at ( XXXX ) XXXX ( which I have done several times and have my phone records to show it ). I filed my second complaint this year when the charges are still being charged, I received a response online at the CFPB from XXXX again at the Executive Office of XXXX - again telling me I had to call them at ( XXXX ) XXXX ( which I did ). This time was a completely different experience, the previous calls I made they asked unusual questions, such as " are you over XXXX XXXX XXXX '' ( which I am ) and I thought it had to do with the way the handle complaints for older people. Turns out if the CFPB looks at both the XX/XX/XXXX letter and the XXXX XXXX sent just now - XXXX FROM XXXX had me calling THE WRONG NUMBER to some scam company that was trying to harvest data from me. The number on her XX/XX/XXXX letter was ( XXXX ) XXXX. The most recent letter is ( XXXX ) XXXX. When I called again as instructed this evening it was a very different conversation, then I realized XXXX from XXXX had provided me the wrong number and I when I called the XXXX on the letter from today, they told me, on a RECORDED line, that XXXX should have blocked those charges when I filed the complaint, they verified the number provided to me by XXXX from XXXX was not even associated with them. They said they were going to send me emails to document my call and block the charges ( I have not received them yet ) and what am I supposed to do? Wait for the emails they will decline future charges from XXXX and XXXX? I can put them with the XXXX emails I provided you from XXXX where they said they were going to decline the charges from them as well ( all XXXX of them ) that they obviously never did or I would not be filing the complaint again for the third time. This has been going on for years. Not only are they not blocking the charges as stated in their emails of XXXX ( still none from tonight 's call ), but who did XXXX have me calling? I would ask that the CFPB review this again ; the emails from XXXX and look at XXXX from XXXXXXXX XXXX Executive Office where she instructs me to call ( which I did ) and you will see XXXX instructed me to contact some fraudulent number. I am speaking with my attorney tomorrow about next steps, this is very serious, and I am filing complaints against XXXX with the various regulatory agencies in the State of XXXX. I am also sending this to my Federal Representatives to ask why your mission is to protect consumers from Fraud and you are NOT doing that. You had the emails from XXXX, you also have both letters where you can see she had me calling some other scam company to provide my financial information. This is serious and I anticipate civil litigation against XXXX for fraud. XXXX is a liability for XXXX and even REAL XXXX agents I finally reached tonight on the CORRECT number said she should have blocked the charges on the first complaint, and they could not defend her providing me the wrong number I have been calling since her first letter. DO YOUR JOB!

Company response to consumer: Closed with explanation