Consumer complaint received 2025-05-14 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CVB FINANCIAL CORP.
State: NY

Complaint narrative:
For many years, I was a satisfied client of Citizens Business Bank in good standing, where I also had a revolving personal line of credit ( XXXX XXXX 

Unfortunately, as shown in detail below, I was exploited by the bank, and have so far been unsuccessful in getting the bank to rectify their clear mistake and fraudulent activity. 

As mentioned, I maintained a revolving XXXX  with the bank. The line allowed me to draw up to {$600000.00}. As such, when my balance reached {$600000.00}, I decided to pay down the entire XXXX balance. 

- On XX/XX/XXXX, I sent an email to the bank requesting XXXX wire instructions so that I can wire in {$600000.00} to pay off my entire XXXX outstanding balance. 

- On XX/XX/XXXX, XXXX XXXX, a Vice President at Citizens Business Bank, responded via a secure email with the wire instructions, as requested. 

- Later that very day, on XX/XX/XXXX, and pursuant to XXXX 's wire instructions, I sent in the $ XXXX wire to satisfy my XXXX balance in full. 

Naturally, after my wire was successfully received by the bank, I believed that my XXXX  balance was satisfied. 

However, instead of processing the XXXX pay down, the bank didnt use these funds to pay down my XXXX and instead deposited it into the affiliated bank account that is linked to my XXXX. As a result of that, my XXXX balance remained outstanding, and the bank continued to charge ( and collect ) interest from my bank account. 

For the ensuing XXXX years, until XX/XX/XXXX to be precise, the bank continued to charge me interest every month, as if I never sent in that XXXX XXXXXXXX wire to pay down the XXXX. In total, the interest from XX/XX/XXXX to XX/XX/XXXX equaled to {$140000.00}. 

I assumed that the bank would process the aforementioned payoff in the same manner it did the with respect to the prior times that I had accumulated a XXXX balance and subsequently paid it down. 

The process of requesting the wire instructions from the banker, and then sending in the wire pursuant to those wire instructions, was something that I did with the bank numerous times : XXXX ) XX/XX/XXXX - secure email received, and then I sent a wire to pay down the line of credit on XX/XX/XXXX XXXX ) XX/XX/XXXX - secure email received, and then I sent a wire to pay down the line of credit on XX/XX/XXXX XXXX ) XX/XX/XXXX - email with wire instructions received, and then I sent a wire to pay down the line of credit on XX/XX/XXXX XXXX ) XX/XX/XXXX - email sent with wire instructions received, and then I sent a wire to pay down the line of credit on XX/XX/XXXX This clearly shows the bank 's incentive and ill motive in taking advantage of their individual customers by making it as difficult as possible to pay down their XXXX in a timely fashion. 

As clearly shown above, the bank took advantage of an innocent customer. I would greatly appreciate it if you could assist me in this manner so that I can attempt to get the {$140000.00} in erroneous and fraudulent charges reversed as soon as possible. 

I am more than happy to provide you with any email correspondence, bank statements or any other supporting documents you believe would be helpful.

Company response to consumer: Closed with explanation