Consumer complaint received 2025-08-01 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Meta Payments Inc.
State: OR

Complaint narrative:
COMPLAINT : WITHHELD EARNINGS FALSE BANKING CLAIMS To Whom It May Concern, I am writing to formally file a complaint against XXXX XXXX XXXX XXXX for failure to pay a total of {$31000.00} in cleared and processed XXXX monetization earnings, as well as for providing XXXX XXXX  knowingly false and misleading explanations XXXX XXXX  regarding the reason for nonpayment. 

-- - XXXX. False and Contradictory Excuses for Nonpayment We have been given a number of inconsistent and incorrect reasons for why our funds have not been paid. Every time we speak with Meta support, we are given a different excuseincluding : XXXX A Monetization Policy Violation ( MPV ) * Being based outside of the United States * Most recently, that we bank in XXXX All of these claims are completely false. 

XXXX  We are based in Oregon, XXXX XXXX We bank XXXX XXXX exclusively with XXXX XXXX XXXX XXXX ( a XXXXXXXX XXXX ) * We have never banked in XXXX or been located there At no stage has anyone at XXXX taken the time to manually verify our account or banking details. This situation is nearly identical to a previous issue we experienced in late XXXX  involving a different page. In that case, we were forced to sue XXXX. Only then did a representative finally perform a manual check, admit XXXX had made a mistake, and release the withheld funds. 

Unfortunately, we are now stuck in the same broken loop for our travel pages, with no accountability or resolution in sight. 

XXXX XXXX XXXX XXXX XXXX  XXXX. Pages and Earnings Withheld I am the verified owner of the following monetized XXXX pages. Below is the full breakdown of processed earnings that XXXX has failed to pay : -- - A. Traveling the World to See Inspiration Total Owed : \ {$12000.00} XX/XX/year> Bonus : XXXX XXXX \ {$7600.00} XX/XX/year> Bonus : XXXX XXXX \ {$3600.00} XXXX XXXX XXXX  Transaction ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Estimated Pay Date : XXXX XXXX XXXXXX/XX/year>XXXX XXXX XXXX XXXX XXXXXX/XX/year> Bonus : XXXX XXXX  \ {$790.00} XXXX XXXX XXXX  Transaction ID : XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX Estimated Pay Date : XXXX XXXX XXXXXX/XX/year>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Total Owed : \ {$19000.00} XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Bonus ( Page : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$15000.00} XXXX XXXX XXXX XXXXXX/XX/year> Bonus : XXXX XXXX  \ {$4400.00} XXXX XXXX XXXX  Transaction ID : XXXX XXXX XXXXXXXX XXXX XXXX XXXX Estimated Pay Date : XXXX XXXX XXXXXX/XX/year>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Combined Total Owed ( All Travel Pages ) : \ {$31000.00} XXXX XXXX All of these earnings were cleared, marked as Processed in XXXX systems, and assigned specific pay dates. None have been paid. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Relief Requested XXXX XXXX I request the following immediate actions from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Immediate release of all unpaid earnings totaling \ {$31000.00} XXXX XXXX XXXX XXXX XXXX Formal correction of internal records falsely linking my account to XXXXXXXX XXXX XXXX XXXX XXXX XXXX  A written explanation of why payments marked Processed have not been deposited XXXX XXXX XXXX XXXX XXXX  A manual review of the payout accounts and flagged pages by a qualified human support agent XXXX XXXX XXXX XXXX XXXX Confirmation that this will not happen again * XXXX XXXX XXXX  My Contact Details XXXX XXXX Name : XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, Oregon XXXXXXXX XXXX XXXX  Email : XXXX XXXX XXXX Phone : XXXX XXXX XXXX XXXX XXXX XXXXXXXX Despite repeated attempts to resolve this issue through support channels, XXXX has refused to act. If this is not resolved immediately, I will escalate this matter to relevant state and federal agencies, and pursue additional legal remedies as necessary. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation