Consumer complaint received 2023-05-15 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
XXXX complaint OPEN Submitted STATUS Submitted to the CFPB on XX/XX/2023 PRODUCT Credit card or prepaid card ISSUE Problem with a purchase shown on your statement We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT XXXX XXXX XXXX XXXX card was charged by XXXX without my knowledge, and I did not get any bills from ( BOA ). No phones, no email, no message. Finally, I get bill from BOA and up on calling them I land up paying for no fault of mine. The BOA Person assured me that my account is clear and a " 0 '' balance. I told them to cancel all my cards with their fraudulent bank. the chapter was closed. Now I am getting bills from BOA with a late fees and accrued interest charges. The account was closed with a " 0 '' balance. They took away my {$1500.00} ( XXXX XXXX XXXX XXXX Dollars ) Cash Back Bonus. CHEAT, FRAUDS. I just want to inform that this is the type of fraudulent practice BOA is running ( SCAM ). They have PIMPS ( LOBBYIST ) Who are supported by Senators and Congressmen. We consumers have to suffer. WHAT A SHAME. I REFUSE TO PAY THIS AMOUNT THEY ARE DEMANDING SINCE IT IS NO FAULT OF MINE AND THEY CLEARED ME OUT. If no one can look into this then what I presume is that our US Government is no less than government of other countries ( XXXX, XXXX, XXXX, XXXX ) where bribery is open. Here too. Senators and congressmen are wooed to and the attitude is who cares about consumers. WHAT A SHAME. 

View full complaint Sent to company STATUS Sent to company on XX/XX/2023 We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company still working STATUS Company response is in progress as of XX/XX/2023 The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within 60 days from the date we sent your complaint to the company. 

COMPANY 'S INTERIM RESPONSE Bank of America is reviewing your inquiry. We require additional time to provide you a complete response. We will update the status of your inquiry on the portal with our response as quickly as possible. 

THESE COMPANIES ARE BEING PROTECTED BY LOBBYIST AND POLITICIANS WHO GET UNLIMITED $ $ AS CAMPAIGN FUNDS. WHAT A SHAME. WE CONSUMERS HAVE TO FACE FOR ALL OF THESE FRAUDLUENT PRACTICES BEING IMPLEMENTED IN OUR COUNTRY. 
ALMOST 1 MONTH FOR RESPONSE. HOW THE XXXX THEY CARE ABOUT A CITIZEN SINCE THEY HAVE CORRUPT POLITICIANS AND LOBBYIST PROTECTING THEM. WHAT A SHAME. 
READ THE ABOVE RESPONSE I RECEIVED AND TILL DATE NO RESPONSE. BANK OF AMERICA REPRESENTATIVE OPENLY LIED TO ME. 
I AM ASHAMED TO WRITE THAT WE ARE NO LESS THAN OTHER CORRUPT COUNTRIES. 
I NEED RESPONSE FAILING WHICH I WILL PRINT THIS AND SEND IT TO NEWS CHANNELS NATIONWDE TO BE PUBLISHED HOW BANK OF AMERICA IS LYING TO THE GENERAL PUBLIC AND BEING PROTECTED. 
AN ANGRY CITIZEN WHO IS ASKING FOR HIS RIGHTS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation