Consumer complaint received 2025-10-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
I am writing to you about 4 wire transfers I made thru XXXX XXXX  XXXX to American Express National Bank customers and their account holders were running scams on coinexc-online.com. 
When I realized I had been scammed I asked XXXX XXXX  XXXX to recall those wires but American Express National Bank is not responding. 

I as a senior citizen lost my retirement savings due to an authorized push payment scam perpetrated by criminals using American Express National Bank. This was not a simple, isolated incident, but a sophisticated operation involving a network of fraudsters who appear to have exploited systemic weaknesses in American Express National bank 's procedures. 
The criminals operated through a fake cryptocurrency exchange website, XXXX. As a direct result of this fraud, I lost my entire retirement savings ( around USD XXXX ) My local police department, XXXX, TX, is actively investigating this case and has issued court orders to American Express National Bank for account information. I have also filed reports with federal agencies, including the FBI via IC3 which is attached. My report details a serious and systemic issue : I and the police have identified at least six different business checking accounts at American Express National Bank that have been used by these scammers. The sheer number of fraudulent accounts strongly suggests a significant failure in your banks Know Your Customer ( KYC ) and Anti-Money Laundering ( AML ) controls. 
Details of Multiple Fraudulent Business Accounts at American Express National Bank XXXX XXXX amount sent on XX/XX/year> to American Express National bank - ( Reference number XXXX ) - XXXX XXXX XXXXXXXX With receipt bank routing number = XXXX and account number = XXXX USD XXXX amounts sent on XX/XX/year> to American Express National Bank XXXX ( Reference number XXXX XXXX XXXX XXXX XXXXXXXX with receipt bank routing XXXX and account XXXX USD XXXX amount sent on XX/XX/year> to American Express National Bank - ( Reference Number XXXX XXXX XXXX XXXXXXXX XXXX XXXX  with routing number=XXXX and account XXXX XXXX XXXX XXXX XXXX sent on XX/XX/year> to American Express National Bank - ( Reference XXXX ) -XXXX XXXX XXXX XXXXXXXX with XXXX XXXX and account XXXX ) Account name = XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Account number = XXXX Address of Bank = American Express National Bank XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Company address = XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX Account XXXX XXXX XXXX XXXX XXXX XXXX Routing XXXX XXXX Account number= XXXX Address of the BankXXXX XXXX XXXXXXXX XXXX XXXX  NY XXXX Company address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX IL XXXX While I understand that I authorized the payment , my authorization was based on fraudulent representations that American Express National bank 's inadequate controls failed to prevent. I urge you to recognize the severe impact this has had on a senior citizen who trusted the financial system. 
I request that you initiate a thorough internal review of this matter to understand how multiple fraudulent business accounts were allowed to operate within American Express National bank, leading to the financial ruin of a vulnerable senior. 
I appreciate your attention to this serious matter.

Company response to consumer: Closed with explanation