Consumer complaint received 2024-09-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
This transaction is related to my XXXX XXXXXXXX XXXX issued by Wells Fargo! 
Here is what happened. 

XX/XX/XXXX - I made a payment of {$940.00} to XXXX XXXX XX/XX/XXXX Week- I had a Fraud Transaction in XXXX, that I reported to XXXX  and they changed my card number and sent me a new card. The amount of the fraud was {$10.00}. The name of the merchant was XXXX XXXX XXXX. 


XX/XX/XXXX - My plans changed so I canceled my flight with XXXX XXXX. 
The refund for this amount got stuck on my previous card number, as It did not automatically transfer to my new card. After waiting a week, I called Wells Fargo regarding this. They acknowledged that the amount was stuck on my previous card number and they needed to transfer the amount. I was told that it would transfer in 48 hours. Since the amount was not transferred in 48 hours, I called them again and was told the same thing. It became a cycle, where I called them 5 times in a week regarding the amount not transferring. 

Then yesterday morning I saw the refund on my new card finally, but was quick to realize that Wells Fargo charged me another {$940.00} as a balance transfer. Thus it cancelled out my refund. So technically I still need to receive {$940.00} from Wells Fargo. ( See Screenshot Below ) So I again called them and they acknowledged it and said that they would expedite it and I would receive the money back in 24hrs. 

This morning I woke up and instead of seeing a refund, I saw another charge of {$940.00}, which blew my mind. This amount was not even posted under a memo, they just directly charged me and reflected on my credit. This now puts me {$1800.00} out of my own money. Thus at this point, Wells Fargo owes me {$1800.00}. 

Reiterating my charges : XX/XX/XXXX - I book a flight with Norwegian Airlines ( + {$940.00} ) ( Charged Correctly ) XX/XX/XXXX - I cancel my flight XX/XX/XXXX - Refund from XXXX XXXX ( - {$940.00} ) ( Charged Correctly ) XX/XX/XXXX - Item Transfer, Account Balance Transfer ( + {$940.00} ) ( Charged Incorrectly ) XXXX XXXX - No Memo ( + {$940.00} ) ( Charged Incorrectly ) Total ( {$1800.00} - Charged Incorrectly ) Thus, I called them and they straight up denied that it was an error and said it was correct. They went ahead and told me that the claim I filled on XX/XX/XXXX for the {$10.00} was a refund from XXXX XXXX for {$940.00}, which makes no sense. 

Wells Fargo went ahead and further claimed that I received the refund twice, which is not true as when I asked them to show the second refund, they couldn't answer me and said the Claim was filed on XX/XX/XXXX for {$10.00} was the refund I received from Norwegian. 

XXXX, the screenshots of the transactions in question. As you will notice there is an additional charge of {$940.00}, listed as Item Transfer, Account Balance Transfer. 
Moreover, The Charge made on XXXX XXXX is not even memoed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation