Consumer complaint received 2025-08-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Sezzle Inc.
State: IL

Complaint narrative:
I paid my Sezzle account balance in full on XXXX and received a letter from them stating that there is no outstanding balance on XXXX ( see attached ). 

As of XXXX Sezzle is still reporting a balance to XXXX XXXX XXXX XXXX  when there is none. I called Sezzle on XXXX, they verified that I am paid in full and I requested that they correct their incorrect credit reporting immediately. 

I also contacted shopper support and was emailed the following : " XXXX ( Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX Thank you again for your patience as we investigated your concern. 

Weve completed our review and can confirm that your Sezzle account has been paid in full, and there is no outstanding balance remaining. Weve reported this updated status to the credit bureaus, and they will be updating their records to reflect this Paid in Full status. 

Please note that while weve submitted the accurate information, it may take the bureaus 57 business days to reflect this update on your credit report. If it has been more than 7 business days and the update is still not visible, we recommend submitting a dispute directly with the credit bureau so they can process the correction on their end as well. 

We understand how important this is to you and sincerely apologize for any inconvenience this delay may have caused. If you have any additional questions or need further assistance, feel free to reach out to us. 
XXXX XXXXXXXX Sezzle Shopper Support '' On XXXX I sent Sezzle the following : " XXXX XXXX XX/XX/year>, XXXX XXXX I just called XXXX and they are saying Sezzle never sent any updates '' Their response was : " XXXX XXXX Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX We understand your concern, and I want to reassure you that we have submitted the accurate account information to the credit bureaus, including XXXX reflecting your Paid in Full status. 

As mentioned previously, it may take up to 57 business days for the bureaus to process and reflect these updates on your credit report. At this time, that full window has not yet passed. 

If the information is still not updated after the 7-business-day period, you will be able to dispute the tradeline directly with the bureau, and they will contact us for verification. 
XXXX XXXXXXXX Sezzle Shopper Support '' I called XXXX and they said that they see the paid in full response from Sezzle but their computer system has to process it but when I called again to check the status they informed they they never received a response from Sezzle about the account being paid in full. 

XXXX  also stated that even with all my proof of my paid in full letter from Sezzle, and paid in full emails from Sezzle that they can't do anything. 

Both XXXX and Sezzle are not helping to resolve this in anyway and have caused a lot of confusion and undue stress on me.

Company response to consumer: Closed with explanation