Consumer complaint received 2024-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CO

Complaint narrative:
RE : XXXX XXXX Complaint ID : XXXX - so I filed a complaint with the XXXX  - here is a summary On XX/XX/XXXX, I was seeking my annual credit reports on annualcreditreport.com. Upon looking at my Transunion information, I noticed false and inaccurate information which I wanted to dispute. I attempted to log in to Transunion, create an account and I can not get an account to work, and I can not create an account. Transunion need to address this false information. I want to be able to get an account and have the false information fixed. I have never lived in New Mexico or Minnesota. That information is absolutely false. The fact that I can not update my information or file a dispute is wrong and should be addressed. I will file further complaints until this is addressed. XXXX XXXX XXXX XXXX XXXX, NM XXXX Other Address XXXX XXXX XXXX XXXX, MN XXXX Date Reported XX/XX/XXXX Other Address XXXX XXXX XXXX XXXX, MN XXXX TransUnion noted this in response. This response is dated XX/XX/XXXX " RE : XXXX XXXX Complaint ID : XXXX Thank you for contacting TransUnion. Our goal is to maintain complete and accurate information on consumer credit reports. In response to your request, we have reviewed the information contained in XXXX XXXX complaint and are providing the information below in response. We have reviewed the consumers complaint regarding their inability to utilize our online service. Due to a system issue, the consumers credit report was previously unavailable online ; however, the issue has been resolved. 
We have performed file maintenance on their credit file to ensure their information is accurate in our records. In response to their complaint, we have reset their online password and sent them a link to log in to email : XXXX and their log in is : XXXX Please note that certain versions of XXXX XXXX are not recommended for the password reset process. If the consumer is unable to log in using the password reset link, please advise them to try again using an alternate browser such as XXXX XXXX or XXXX XXXX so it does not pick up the old information. '' The above response is false. As of XX/XX/XXXX I can not even log into TransUnion online. I was able to for a short time, but even then, I could not challenge false information. I was directed to file complaints by mail or phone. Today, XX/XX/XXXX I am again unable to even log in to write that complaint and view the information for my complaint. I do not understand how a major credit reporting agency is able to have a broken website. I do not understand why they are allowed to make it so difficult to challenge inaccurate information. I do not understand why the website they provide does not work and why you can't utilize it to make a complaint regarding inaccurate information. I think they make it difficult to challenge information. I believe that it is intentional, and this cumbersome process is intended to dissuade people from fixing these inaccuracies. 

I want this information corrected. 

XXXX XXXX XXXX XXXX XXXX, NM XXXX - How did this address from my estranged father end up in my file when I never lived in this state or at this address? I want to know specifics. What documents link me to this address, I want to know if there if my name has been fraudulently used. 

Other Address XXXX XXXX XXXX XXXX, MN XXXX Date Reported XX/XX/XXXX Other Address XXXX XXXX XXXX XXXX, MN XXXX How did these Minnesota addresses end up XXXX my file. I want to see any documentation which referencing this as my address as well. I never lived in Minnesota or New Mexico and I want to see why this Credit Bureau is linking me to these addresses. 

Additionally, TransUnion even has my current address misspelled. I want this corrected. 

I want to know my credit score. None of this should be this difficult.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief