Consumer complaint received 2025-03-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX TX XXXX In reference XXXX XXXX Complaint XXXX Date : XX/XX/year> Subject : THIRD FORMAL DISPUTE REQUEST Failure to Correct Inaccurate Credit Reporting To Whom It May Concern, This is my third formal attempt to dispute inaccurate information on my Experian credit report regarding a XXXX XXXX credit card account. Experian continues to report a balance of {$2800.00} as a past-due amount with a late payment status, despite the account being charged off and written off. This is a direct violation of the Fair Credit Reporting Act ( FCRA ) and IRS regulations governing debt reporting ( IRS XXXX ). 

Additionally, Experian falsely reports that my dispute has been verified without providing sufficient information on how it was verified. I formally request detailed documentation on the verification process, including the name of the data furnisher, method of verification, and all supporting evidence. A generic response stating that the information was " verified '' without proof is not a valid resolution under the FCRA. Furthermore, my credit report contains discrepancies where data on my Experian report does not match reports from other credit agencies regarding the collection/charge-off status and corresponding dates. Specifically, the collection date and the date of last activity are incorrect. These discrepancies violate consumer protection laws and further highlight the inaccurate reporting by Experian.

Violations and Legal References : Failure to Conduct a Reasonable Investigation ( FCRA 611 ) Experian is legally required to investigate disputes thoroughly and correct inaccuracies but has failed to do so.

Misreporting a Charged-Off Debt ( IRS 1099-C & FCRA 623 ) A debt that has been canceled via a charge-off should not
continue to report a balance or late payment status.

Failure to Provide Verification Details ( FCRA 609 ( a ) ( 1 ) ) Experian must disclose the method and sources used to verify disputed information upon request.

Unauthorized Use of Personal Information ( FCRA 604 ( a ) ) I did not authorize Experian to continue displaying my personal financial information inaccurately. 

Inaccurate and Inconsistent Reporting ( FCRA 607 ( b ) ) Credit reporting agencies must ensure maximum possible accuracy ; discrepancies between agencies suggest a failure to uphold this standard.

Unauthorized Disclosure of Personal Data ( 15 U.S. Code 1681b ) My personal and financial data should not be shared or displayed without my explicit consent. Unauthorized reporting of this account without proper permission constitutes fraud and a violation of my consumer rights.

2025 CFPB Lawsuit Against Experian The CFPB has taken legal action against Experian for failing to properly investigate consumer disputes and allowing incorrect information to persist. My experience aligns with these allegations. 
Requested Resolution : Immediate removal of the inaccurate balance and payment status on my Experian credit report.

A full reinvestigation conducted in compliance with the FCRA without requiring unnecessary personal documents as a stall tactic.

Written confirmation of any actions taken regarding this dispute.

Detailed documentation on how Experian verified the disputed information, including data sources and methods used. 

Compensation for damages resulting from this misreporting, including lost financial opportunities. 

Legal Arbitration Notice If Experian fails to resolve this dispute within 30 days from the date of this letter, I will initiate legal proceedings, including but not limited to filing a formal arbitration complaint against Experian for violations of the FCRA, unauthorized disclosure of my personal information, and defamation. This will include seeking statutory damages, punitive damages, and compensation for financial harm suffered due to Experians negligence.

If Experian continues to ignore my rights under federal law, I will escalate this matter further, including : Filing additional complaints with the Consumer Financial Protection Bureau ( CFPB ) and Federal Trade Commission ( FTC ).

Contacting my state Attorney Generals office.

Pursuing legal action for defamation, negligence, and financial damages.

Sending a formal complaint to Congress and the CFPB regarding Experians noncompliance with the FCRA.

This is my third attempt to resolve this matter amicably. If no corrective action is taken within the legally mandated timeframe, I will be forced to seek legal remedies against Experian. I demand an immediate and satisfactory response.

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation