Consumer complaint received 2025-11-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Porsche Financial Services, Inc.
State: TX

Complaint narrative:
In XX/XX/year>, Porsche Financial Services repossessed my vehicle. I received the initial pre-repossession notice, but I never received the legally required post-sale notices, including the Notice of Sale/Disposition and the Explanation of Deficiency required under UCC 9-611 and 9-616.

Despite this, Porsche reported a deficiency balance of approximately {$98000.00} after selling the vehicle on XX/XX/year> for about {$53000.00}. I was given no information about when, where, or how the sale was conducted, how the proceeds were applied, or how the deficiency was calculated. 

After seeing this large deficiency on my credit report in XX/XX/year>, I contacted Porsche Financial Services multiple times requesting the required post-sale documents and a full accounting. They never responded to any phone calls or emails. 

I sent a certified demand letter to Porsches XXXX office in XX/XX/year> requesting the post-sale notices, the itemized accounting, and the calculation of the deficiency balance. They did not respond, and they provided none of the documents that are required by law. 

Because Porsche did not provide the mandatory post-sale notices, I had no opportunity to verify whether the sale was commercially reasonable, whether the vehicle was sold correctly, or whether the deficiency is valid. Their failure to send these required notices directly impacts whether the deficiency is collectible or accurate. 
I am requesting CFPB assistance because Porsche Financial Services will not respond to me, will not provide the legally required notices, and is reporting a very large deficiency balance on my credit report without providing documentation to support it. 

I have supporting documents that show my attempts to resolve this and Porsches failure to respond. These include : My certified letter sent to Porsche Financial Services ( with USPS tracking and delivery confirmation ) A copy of the detailed demand letter I sent to Porsche Screenshots showing the deficiency on my credit report My internal notes showing multiple attempts to contact Porsche with no response Copies of all correspondence related to this issue The CFPB portal currently will not allow me to upload documents because the previous complaint was closed. I am ready to provide all documents immediately once CFPB reopens or enables uploads for this complaint. 

This issue was previously submitted to the CFPB, but the complaint was closed before I was able to upload the supporting documents. I am not filing a new problem this is a continuation of the same issue with additional evidence that Porsche Financial Services never provided the required post-sale notices. 

I am requesting that this complaint be treated as a continuation of the prior filing, and that the documents I am prepared to provide be attached to the earlier case so the full record can be reviewed. I have already attempted to provide these supporting documents to the CFPB. However, the complaint portal will not allow uploads because the prior complaint appears closed, and the CFPB email addresses I was directed to use are no longer accepting mail. I have been unable to attach the additional documents despite multiple attempts, and I am requesting that this complaint be treated as a continuation of the prior filing so the full set of evidence can be reviewed. 

Thank you.

Company response to consumer: Closed with explanation