Consumer complaint received 2025-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
Wells Fargo Bank back in I believe early XXXX of XXXX Wells Fargo sent me information that they had added services to an account I had had with them some years prior, which would have been sometime around XXXX, XXXX and XXXX approximately. I say approximately because I had had accounts with them a few times during that period. I was told to call the number on this letter to receive compensation and information. I called but when I asked for information they just gave a canned response about they opened or added services to my old account and they had found that during some internal review and then took my information and said I would receive a check withing the next 10 days or so. I requested they send me information about this. They did not ever send the information and I had to call them XXXX different times regarding the check. I did receive a check for {$31.00}. XXXX dated for XXXX XXXX that I received about a week to XXXX weeks after its date. Now I had both checking and savings with them that they had continually would move money from my savings to pay for fees to my account whether they were ATM fees or checking fees but always fees the bank charged not any issues I had. Then they would close my savings because it didn't hold any money, which they had just moved they would not tell me they did this until after they charge me a monthly fee for my bank account because to have no fees you needed a savings account too. This would cause me to owe the bank money for this monthly fee, it would cause my checks to bounce and they would add additional over draft fees and then they would close my checking account. This was my notification process. Which was not efficient on their part. I would then have to go to the bank and talk to them asking about why I had been charged the bank fee because I did have a savings account, which were the fees that started this domino effect. They would then tell me they had moved my savings to pay for some other bank fee, which upon opening my account I was not told would be charged. They would then tell me they would this one time forgive those fees and then reopen my account that should never have been closed in the first place. In turn I had been paying not only excessive over draft fees that on occasion they would " forgive '', but more often then not I would be paying these fees on top of the extra bank charges they were throwing in. Now this above incident was not a one time thing, this exact process happened 3 times prior on the XXXX time I closed my account with them and went elsewhere. So when I received this email I expected them to correct their excessive and abusive issues from that time period not just the fact that they opened a credit monitoring account in my name I didn't ask to be added on or charged for, but also the fees I had to pay for them 1 opening that and charging me which again over drafted me and caused a avalanche effect because of it but the many other fees and poor shady added fees that caused me to pay many over drafts due to their mistakes with closing my savings then checking 4 different times having me owe businesses that I should not have owed if not for them continually doing things in my account they should not have been. So when I didn't get the information I asked from them and then seeing the insulting {$31.00}. 46 check they sent as what they called compensation was upsetting, after the hundreds of dollars ultimately they took from me in fees that were not legitimate and the numerous days I had to deal with the stress and distress caused by them charging me additional fees I couldn't really afford but had to pay, and some days that money paid was intended for my groceries or personal items, and once part of my rent payment. Then I saw that they are currently having a class action lawsuit with settlement for those harmed against them. When I read the reasons they are being taken to court I realized that I should have heard something from them or if not sign up for some of the relief settlement memebers are to receive. But I also read that Wells Fargo themselves have been addressing people and taken it upon themselves to contact and distribute monetary compensation has me sending this to you. Because why on earth would the government allow a company that has continually disregarded the laws and people 's information even after the FTC or the courts have fined them over and over and then did it again and then again and again? Because the amount of money they ultimately stole with their dishonest business practices in no way equals the {$31.00} they sent me in compensation. Although, I am not positive that the {$31.00} is part of this but it looks like it could possibly be so so I am contacting you to state that I disagree with what they sent me as being a fair amount of compensation after the nightmare banking experience I had with Wells Fargo Bank. And if they believe that it fair would not surprise me by any means because they are after all a banking institution that has proven that their greed for more money supercedes laws or the publics best interest and that harming the public or their customers for more money doesn't bother them at all but as a company that is supposed to be in place against those types of business actions I am hoping that by writing to you about the experience I had with them, that maybe you can assist with what is a fair compensation or if you can direct me to where I am supposed to sign up for relief in the current case against them for my exact reasons here, it would be appreciated. I should have been sent notice as a member of this settlement but I realize I have changed phone and emails over the years. Which is another reason for this complaint. I would like to get my information in because Wells Fargo Bank has definitely caused harm in my life from their deceptive banking processes. 
Thank you XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation