Consumer complaint received 2025-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: Vertical Screen
State: RI

Complaint narrative:
XXXX XXXX is the employer and XXXX  party vendor is Business Information Group. 


In XX/XX/2025, I was extended a conditional job offer from a prospective employer XXXX XXXX. As part of their hiring process, I was asked to provide contact information for my previous employers, including XXXX XXXX. I promptly submitted the requested information on the same day it was requested. 

After submitting this information, the employer requested contact information for the rest of the companies listed on my rsum, which I also provided immediately. 

In XX/XX/2025, I was informed that my job offer was rescinded because the third-party background check vendor could not verify all of my prior work experiences. This decision was unexpected, as I had provided complete and accurate employment information. 

Following this notice, I contacted the third-party background check vendor directly. The vendor confirmed to me that they had, in fact, verified all the previous work experiences that were sent to them. However, upon further investigation, I discovered that the employer failed to forward all the employment information I had provided specifically, the contact information for XXXX XXXX  to the background check vendor. 

Because of this failure, the vendor had no knowledge of XXXX XXXX and therefore could not verify it. The employer then cited this unverified employment as the reason for rescinding my job offer. 

I filed an appeal with the employer, providing documentation from the background check vendor showing that the employer never sent all the necessary employment information. Despite this, my appeal was denied. The employer stated that the background check could not verify XXXX XXXX, even though their own actions prevented the vendor from doing so. 

The appeal process also lacked transparency. I was not informed of the true circumstances during the appeal and was unable to submit an accurate or complete response. The employer allows only XXXX appeal, leaving me with no further recourse. 

This situation has caused significant harm to my employment opportunities and reputation. Based on my understanding, this may constitute a violation of the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ), specifically regarding : Failure to provide accurate and complete information to the consumer reporting agency, Failure to follow reasonable procedures to ensure maximum possible accuracy, and Failure to provide fair notice and opportunity to dispute or correct inaccurate information before taking adverse action. 

I am requesting that the CFPB investigate this matter and ensure compliance with the FCRA by both the employer and the third-party background check vendor. I am also requesting correction of any inaccurate reporting and accountability for the harm caused by the mishandling of my background information. 

Supporting Documents Available : Background check report from the XXXX-party vendor Appeal letter and employer response Email correspondence showing timely submission of employment information

Company response to consumer: Closed with explanation