Consumer complaint received 2025-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
b'I am writing to formally lodge a complaint against Capital One for systemic misreporting, identity mishandling, and unlawful suppression of my banking privileges. For over three  years, Capital One has maintained a phantom negative balance of XXXX  on my 360 XXXX XXXX (ending in XXXX while refusing to provide a justification for the flag they placed on my name.\nWhen I visited a Capital One branch on XXXX XXXX XXXX, bank representatives admitted that they could not locate any open accounts under my name until I corrected the spelling, at which point they issued a XXXX XXXX cashiers check to settle the mysterious balance. On the same day, XXXX XXXX denied my application for a new checking account due to an undisclosed risk flag, despite the fact that I have no criminal record or unresolved debt.\nThis complaint seeks immediate intervention from the CFPB, OCC, Texas Attorney General, and XXXX to compel Capital One tXXXX. Conduct a comprehensive audit of all accounts associated with my Social Security number, including those opened under incorrect spellings of my name such as XXXX XXXX XXXX. Remove any erroneous negative marks and risk flags from my credit files and banking history.XXXX. Provide a written explanation for the XXXXyear negative balance and misapplication of my XXXX XXXX paymentXXXX. Compensate me for the emotional distress, financial harm, and reputational damage caused by their negligence.XXXXChronology of Events\XXXX XXXX XXXX XXXX XXXX: Monthly statements from Capital One indicate a negative ending balance of approximately XXXX in my 360 XXXX account. The statements (see Attachments XXXX) list no incoming or outgoing transactions; the balance simply reappears each month. Despite this, the account remained open and reported to XXXX/credit bureaus.\n XXXX XXXX XXXX: I sent Capital One a goodwill letter requesting the removal of a late payment on my credit card (account XXXXXXXX XXXX XXXX XXXX) because I never received a mailed statement. They never responded (see Attachment XXXX). My credit report now\nExhibits a XXXXday late payment and a potentially negative closed account, which\nhas negatively impacted my credit score and hindered my ability to secure future loans.\XXXX XXXX XXXX XXXX I visited a Capital One branch to resolve the phantom XXXX balance.\nThe teller initially failed to locate any account associated with my name until I presented\nmy Texas ID. Upon locating the account, they issued a XXXX XXXX cashiers check to settle the XXXX\nbut could not provide an explanation for the accounts flagging or its existence under the incorrect name (see Attachment XXXX). No written explanation or receipt was provided beyond the check stub.\XXXX XXXX XXXX XXXX Later that day, XXXXXXXX XXXX denied my application for a new checking account and mailed me a notice stating that my application could not be approved at this time, without providing any specific reason or allowing me to view my consumer report (see Attachment XXXX). This denial strongly suggests that Capital Ones erroneous risk flag is now hindering my ability to open new bank accounts.\nImpact on My Life\n Emotional Distress: FoXXXX XXXX  years, I have been subjected to gaslighting by Capital One employees who assert that no account exists or that everything is fine while the negative balance and risk flag persist. Being treated as a fraud when I have committed no wrongdoing has caused XXXX depression, and a loss of trust in the banking system.\n Credit Damage: The false XXXX balance and unresolved late payment have negatively impacted my credit score and appear on my consumer reports as potentially negative, making it challenging to obtain loans, credit cards, and housing. The repeated denials have caused embarrassment when applying for essential financial services.\n Financial Harm: I have spent numerous hours visiting branches and composing letters, incurring costs for certified mail, and even paying XXXX out-of-pocket via cashiers check to settle a balance that should not exist. I have been denied new checking accounts, compelling me to rely on cash and prepaid cards instead of safe deposit services.'

Company response to consumer: Closed with explanation