Consumer complaint received 2025-12-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
Subject : Formal Complaint Chase Banks Refusal to Honor Bank-Issued Cashiers Check and Release of Funds To Whom It May Concern, I am filing this complaint regarding Chase Banks refusal to honor a cashiers check that the bank issued from its own funds. The bank is withholding {$8200.00} that I am legally entitled to access, despite having complied with every instruction provided. 

Timeline of Events XX/XX/2025 : XXXX issued a payment to me in the amount of {$8200.00}. The funds were sent to a closed Chase account ending in XXXX. 
I was informed that the Chase Deposit Recovery Team was holding the funds and that I needed to contact them to have the money released. 

Subsequently : Chase released the funds and issued a cashiers check in the amount of {$8200.00}. This was a bank-issued check not a personal check, not a business check but an official instrument drawn on Chases own funds. 

XX/XX/2025 : I presented the cashiers check for cashing/depositing. Chase refused to honor it and stated I could not receive payment unless I reopened the original business account, which had been legally closed months prior. 

Why This Behavior Is Improper and Unacceptable A cashiers check is a direct obligation of the issuing bank. 
Once the bank issues the instrument, the banknot the originating payer and not any prior accountbecomes the responsible party. 

The status of a prior business account has no legal relevance to whether a bank honors its own instrument. 
Refusal to pay a valid cashiers check is inconsistent with : Standard U.S. banking practices, Treasury and OCC guidance, and consumer protection expectations. 


Chases refusal creates an impossible situation : I am being denied access to funds that have already been transferred from the originating account to the banks possession and issued as a certified payment instrument. 

Transaction Information Bank : Chase Bank Branch : XXXX, IL Instrument Type : Cashiers Check Check Number : XXXX Amount : {$8200.00} Date Issued : XX/XX/2025 Date Presented : XX/XX/2025 Stated Reason for Refusal : Bank claimed they can not reissue payment in my personal name and that I can not cash it without reopening the business account, which has been lawfully closed since early XXXX. 


Harm to the Consumer Chases actions have directly obstructed my ability to access {$8200.00} in released funds. 

This has caused : Financial disruption, Avoidable delays, Unnecessary administrative burden, and emotional distress while continuing to follow instructions given by the bank. 


This is not a dispute over ownership, fraud, or identity. 
Chase is refusing to honor its own cashiers check despite verifying it and confirming its issuance. 

Requested Resolution I respectfully request that the CFPB direct Chase Bank to : 1. Immediately honor the original cashiers check without further conditions, or 2. Reissue the funds in my personal name, via cashiers check or certified bank instrument, without requiring the reopening of a closed business account. 

Supporting documentation, including images of the cashiers check and relevant bank communication, is attached. 

Thank you for your attention to this matter. I appreciate your assistance in ensuring Chase complies with its legal obligations and restores access to the funds that are rightfully mine. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, IL XXXX Phone : XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation