Consumer complaint received 2025-07-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: AL

Complaint narrative:
I sometimes would play the slots on XXXX and I noticed over time that my account would like just drop but every time I go to look at my purchases they seemed familiar so I didn't think much of it but then it became more and more bizarre and one evening I went back and started looking at the transactions and chime was being charged sometimes three times at the same precise moment that I would purchase, for instance, Example - XX/XX/XXXX. @ XXXX XXXX {$4.00} But it didn't stop there. When I got to looking at the transactions and going back month after month till it became a couple of years off and on that this was happening be for instance XXXX. XXXX XXXX, XXXX am {$4.00} XXXX XXXX XXXXXXXX am {$4.00} As you can see I was billed twice at the same time and chime would pay it. At times there Would be more than two times there would be three bills like 3x XXXX. The transactions went on and on through XXXX and XXXX and into XXXX. I mean I would have had to been cloned to be able to do this. XXXX somehow would XXXX me three times at the same time and at other times twice at the same time and chime paid it and this went on and on and on. How they wouldn't realize that this wasn't right I'll never understand it but I've been fighting with them and fighting with them and I need some help and I don't know what to do I need some help here really bad they're just refusing to pay it and what's furthermore disturbing is this was in my checking account, well it also happened in my credit builder account but it only came to a total of {$300.00} and something dollars and they paid it. They approved it but they didn't approve the other and I'm assuming it's because it's for {$700.00}. But what they don't understand is they told me that they couldn't even go back as far as it was going on they could only go back from till last year so really that's just a XXXX 's worth they're getting away with doing what they did for almost 3 years and refusing to pay me what they did for a year. I'm the victim here I didn't authorize it I did not approve it and they paid it. When I asked them the reason they told me that they needed more proof and I'm thinking what more proof do you need you're looking right at the pieces of paper that I have that states that I was building you paid it over and over again so I've had them reopen it three times and three times they have denied it. Please I'm begging someone to help me I'm begging someone to help me now. I have whatever you need proof of the paperwork everything and so does chime they told me that the only way they open it back up and consider it as if I had more proof and then they asked me to go back and look at every date and prove where I was and what I was doing or whatever on each and every day that that happened like I had something to do with it. Play someone contact me please I'm begging you. I'm contacting all social media platforms and our news rooms. They shouldn't be allowed to get away with this they literally just stole my money and gave it to someone and there's got to be someone out there that can help me XXXX XXXX

Company response to consumer: Closed with explanation