Consumer complaint received 2024-10-23 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
On XX/XX/year> a total of XXXX cashiers checks were deducted from my Chase Savings account. 

I opened the image in my account on the morning of XX/XX/year>. 
The images show XXXX amounts : XXXX ) {$62000.00}, XXXX ) {$9500.00}, XXXX ) {$46000.00}. 

Several things that lead me to believe Chase is not protecting my account : A ) The signature is NOT my signature. 
B ) The cashiers check was done in person so the teller failed to realize this was a fake ID used as I have not lost my ID 's. 
C ) This person wrote my savings account number and on the withdrawal slip checked off " Checking account '' This was NOT from my checking it was from my savings so that should have raised a red flag D ) As I later find out when visiting a Chase branch, the money was taken out in a branch in Texas. I do not, nor have I ever lived in Texas. Nor have I ever stepped foot or made any transactions in the past in this state. I live in NY, how will they not verify that I would be even deducting such a large amount of money in a state the account holder does not reside in. 

I went to a Chase bank the same day I noticed on Saturday, XX/XX/year> to open the investigation. I stated that this is with great urgency as I literally had a closing for a property I'm purchasing on XX/XX/year>. Now this closing has been cancelled and I am at risk of losing money due to Chase Bank 's negligence to protect their customers and not training their tellers sufficiently from what this is telling me. 

Unfortunately, this all occurred during a long weekend and I could not get any updates until Tuesday, XX/XX/XXXX - one day before my scheduled closing. On Wednesday, XX/XX/XXXX I walked into two different Chase Banks trying to get someone to help me. At the second location a Branch Manager helped me and on this day is when they verified that the money was taken out of a Chase Bank in Texas. She assured me that my account will be temporally credited by Friday, XXXX XXXX, XX/XX/XXXX. 

Instead, I just received another request from Chase to submit more documents. One of the documents they needed was a police report so I opened an investigation with my local police department and now they will not give me copies of the report because its an active and open case. I am looking to get a lawyer to see what I can do but this situation is out of control. I am about to lose the deal on my property because Chase did not protect my account and take the necessary steps to avoid a fraudster from stealing my money. 

I really need Chase to credit my account so I can have my closing and avoid an even bigger money lost as I have already invested so much money into buying this property. 

The way I believe the fraudster gained access to my account is because on XX/XX/year> someone from Chase called me ( the number was Chase ) and they called to tell me that someone was trying to access my account in Florida and they needed to verify some information. I did not know that people can pretend to call from Chase, I had Chase for a very long time and nothing like this has ever happened to me. I believe they are not doing their best to protect their customers. Even if that occurred from the phone call, the teller should have never issued those cashiers check. Tellers should always verify large deposits, this was not just {$500.00} we are talking about XXXX plus here - this is a big big mess up from Chase.

Company response to consumer: Closed with explanation