Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Negligence in Correcting Inaccurate Late Payment Reporting on XXXX Account To Whom It May Concern, I am writing to formally file a complaint against XXXX, Experian, and XXXX for their blatant negligence in failing to correct inaccurate late payment information reported on my credit file for the XXXX account ( Account # XXXX ). Despite multiple requests and sufficient evidence provided, these inaccuracies remain unresolved, violating my rights under the Fair Credit Reporting Act ( FCRA ), the Truth in Lending Act ( TILA ), and other consumer protection laws. 
I have submitted disputes regarding this account on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Despite these efforts, no changes have been made, and the incorrect information continues to harm my credit profile. It is unacceptable that, after XXXX rounds of disputes and ample time to investigate, these agencies have failed to fulfill their legal obligations to maintain accurate and fair reporting. 
Account Details Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) Credit XXXX XXXX {$200.00} Account Status : Closed Payment Status : Current Errors and Discrepancies Inaccurate Late Payment Reporting : Incorrect XXXX ( XX/XX/XXXX ), XXXX ( XX/XX/XXXX ), and XXXX ( XX/XX/XXXX ) late payments were reported by all three agencies. These notations are factually incorrect, as the account balance was fully paid, and the account was closed by the creditor on XX/XX/XXXX. 
High Balance Discrepancy : XXXX inaccurately reported the high balance as {$200.00}, while XXXX and Experian correctly reported {$110.00}. 
Date Reported Discrepancies : XXXX : XX/XX/XXXX Experian : XX/XX/XXXX XXXX : XX/XX/XXXX Creditor Remarks Inconsistencies : XXXX : " Canceled by credit grantor '' Experian : " Account has been closed due to inactivity. '' XXXX : " Closed or paid account/zero balance ; accounts closed by credit grantor. '' FCRA and TILA Violations Under the FCRA ( 15 U.S. Code 1681i ), credit reporting agencies are legally required to ensure the accuracy of consumer information. Their failure to address these discrepancies after my repeated disputes constitutes a clear violation of federal law. Furthermore : TILA ( 15 U.S. Code 1666b ) : Creditors are obligated to send periodic statements 21 days before the payment due date. Reporting late payments under these circumstances raises serious concerns about compliance with this provision. 
Desired Resolution Immediate removal of the inaccurate late payment notations for XXXX, XXXX, and XX/XX/XXXX across all credit reports. 
Written confirmation of the corrections to my credit file. 
If this matter is not resolved immediately, I will escalate my complaint further, including filing additional complaints with regulatory authorities and seeking legal recourse to hold these agencies accountable for their failure to comply with federal laws. 
Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation