Consumer complaint received 2026-01-09 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Other problem
Company: TD BANK US HOLDING COMPANY
State: CA

Complaint narrative:
SUMMARY OF COMPLAINT I am filing this complaint against TD Bank, N.A. ( TD Retail Card Services ) for their failure to properly investigate and resolve a billing dispute involving my XXXX ( XXXX XXXX ) credit card account, and for subsequently reporting inaccurate derogatory information to the credit bureaus that has severely damaged my credit score and caused me to be denied business financing. 
FACTUAL BACKGROUND On XXXX XXXX XXXX, I made a furniture purchase at XXXX XXXX XXXX XXXX XXXX , California location ( Outlet XXXX ) totaling {$23000.00}. The purchase was placed on a 0 % APR promotional financing plan with 9 equal payments ( XXXX XXXX XXXX ). The transaction was authorized at XXXX XXXX on XX/XX/XXXX ( Auth # : XXXX ), and the receipt was signed by my spouse, XXXX XXXX. 
The purchase included the following items : XXXX Order XXXX ( XXXX ) : {$21000.00} XXXX XXXX Round Brown Oak Table Top ( XXXX ) : {$850.00} XXXX XXXX Round Table Base Antiqued Brass ( XXXX ) : {$510.00} Outdoor Chair Sample : {$100.00} THE EXCHANGE/REFUND ISSUE Shortly after the original purchase, I exchanged certain items from this order. XXXX XXXX representatives have verbally acknowledged that the refund for the exchanged items was not properly processed to my account, resulting in my being charged for both the original items AND the replacement itemseffectively being double-billed. 
BILLING DISPUTE FILED Upon discovering the billing error, I immediately filed a billing dispute with TD Bank for the disputed amount of {$23000.00} ( the original transaction from XX/XX/XXXX ). TD Bank assigned XXXX XXXX XXXX to my dispute. 
TD BANK 'S INADEQUATE INVESTIGATION AND DENIAL On XX/XX/XXXX, TD Bank sent me a letter denying my billing dispute. The letter stated : " We received your inquiry and concluded that a billing error did not occur. The reason for this decision was based upon the following : The transaction ( s ) in question has posted correctly ; therefore, no adjustments are required. '' This conclusion is factually incorrect. TD Bank failed to conduct a proper investigation that would have revealed : The exchange transaction and corresponding refund that was never applied XXXX XXXX 's own acknowledgment of the billing error The fact that I was double-charged for furniture items RESULTING CREDIT DAMAGE As a direct result of TD Bank 's failure to properly investigate and resolve this billing dispute, my credit reports now show the following severely damaging information : Per Experian Credit Report ( dated XX/XX/XXXX ) : Account Status : " Closed. {$9200.00} past due as of XX/XX/XXXX '' Balance : {$36000.00} Payment History : 30 days late ( XX/XX/XXXX ), 60 days late ( XX/XX/XXXX ), 90 days late ( XX/XX/XXXX ) Remark : " Account closed at credit XXXX 's request '' Estimated removal date : XX/XX/XXXX Per XXXX Credit Report ( dated XX/XX/XXXX ) : Pay Status : " Account 90 Days Past Due Date '' Balance : {$36000.00} Past Due Amount : {$9200.00} Payment History shows progression from OK to XX/XX/XXXX days late Remarks include : " AID '' ( Account information disputed by consumer ), " DRG '' ( Dispute resolved reported by credit grantor ), " CBG '' ( Closed by credit grantor ) CONSEQUENTIAL DAMAGES The derogatory credit reporting has caused me significant financial harm : 1. Business Loan Denials : I have been denied business financing that I was actively seeking for my medical practice ( XXXX ). These denials are directly attributable to the sudden deterioration of my credit score caused by TD Bank 's erroneous reporting. 
2. Credit Score Devastation : Prior to this incident, my credit history was excellent with no late payments on any accounts. The 90-day delinquency reporting on a $ XXXX balance has severely impacted my credit score. 
3. Reputational Harm : As a physician and business owner, my creditworthiness is essential to my professional operations and reputation. 
SECTION 5 : APPLICABLE LAW VIOLATIONS TD Bank 's conduct violates multiple federal and state consumer protection laws : A. Fair Credit Billing Act ( FCBA ) - 15 U.S.C. 1666 et seq. 
TD Bank failed to conduct a reasonable investigation of my billing dispute as required by the Please communicate in writing only through the mail. Do not call me.

Company response to consumer: Closed with explanation