Consumer complaint received 2025-08-18 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: MS

Complaint narrative:
On XX/XX/XXXX I filed a complaint with the CFPB against Citibank. XXXX XXXX XXXX attachment. On XX/XX/XXXX Citibank responded to my complaint with a false and misleading statement of fact alleging an identity theft case had been opened relating to my identity. See image XXXX attachment. A false state or misleading statement of fact in response to a CFPB complaint by Citi Bank is a violation on numerous federal laws and statutes. See what laws and statutes are broken attachment. I responded to the Citibank allegation requesting any and all documents related to the alleged Identity Theft case. XXXX XXXX XXXX attachment. Specifically I requested XXXX ) How did Citi determine Identity Theft had occurred. XXXX ) When did XXXX determine Identity Theft had occurred. XXXX ) By what means, methods, or media was Identity Theft reported to Citi. XXXX ) Who or what public or private individual or entity reported Identity Theft to Citi. XXXX ) What documentation does Citi possess that indicates an Identity Theft has occurred. XXXX ) Please provide copies of any and all documents that were used by Citi to establish an Identity Theft case was filed by anyone or any entity related to my identity. XXXX ) Is Citibank aware that none of the XXXX major credit bureaus is aware of any Identity Theft being reported related to my identity? ( See Transunion Credit report attachment ) XXXX ) Is Citibank aware that there is no record of Identity Theft having been reported to the FTC related to my identity? Citibank has a storied reputation related to litigation. Since XXXX Citigroup ( Citibanks Parent company and its associated firms ) have been fined an average of over a XXXX dollars per year for the last 25 years. I'm attaching a document ( XXXX Citigroup violation tracker attachment ) related to the over XXXX cases involving litigation and fines that exceed XXXX XXXX dollars. Citibank is apparently unconcerned with good business practices and would rather pay billions in fines that treat their customers in a responsible manner. Citibank has refused to respond to my numerous communications with any requested documentation and instead points out their position that " Any calls or additional internal records are the property of Citibank. Citibank will not release such records without a valid and properly served subpoena. A subpoena may be issued to Citibank, N.A., XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. '' I hope the CFPB will respond to my complaint with a subpoena for all the documents and information I have requested along with any and all recorded calls between myself and any and all Citibank employees. The calls and documents are essential to establishing the validity of my complaint and the invalidity of their position and allegations. They continue to respond to my requests with more rediculous responses and more rediculous demands. 
If they respond with another false or misleading statement of fact to this complaint I will file another complaint with the FTC and the CFPB. In addition I will file a complaint with the Comptroller of the Currency and US Postal Service mail fraud division.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief