Consumer complaint received 2025-08-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: Mr. Cooper Group Inc.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX Mr. Cooper together never acknowledged damaging my credit with a false foreclosure - when I was current - due to their misapplication of payments during XXXX XXXX XXXX. 

XXXX found the timely payments and applied them and reversed their payment to their own insurance company for a large amount- when they found the existing insurance we had. 

XXXX no longer owned or could assist. Option one no longer owned the loan or could assist. XXXX only updated the file and NEVER fixed my credit with the bureaus and never gave my new lender an apology. The new lender with a low interest rate was XXXX XXXX XXXXXXXX and withdrew their offer.

The predatory loan at the end of the 2 years when this occurred climed to {$900.00} more monthly on the XXXX month destabilizing me. It was during the financial crisis of XXXXXXXX XXXX XXXXXXXX. They never gave a work out with matching low interest to what I had a commitment for. They continued to accelerate the predatory loan with an artificial teaser rate .. until I actually went into foreclosure.

They never gave me a refinance to a stable loan that would not continue to accelerate. They kept my credit damaged for over a decade and caused me to lose many opportunities that required good credit. Jobs, car loans credit card rates all impacted.

They were as a group not qualified to be managing consumer financial matters and did not take any responsibility for the damages caused.

This is my most important debt and it has not been able to be remedied due to their misdeeds.

The servicer never has any person that can see the records and offer reparations.

Please have them verify the damage done by XXXX XXXX and the ensuing increased interest when I could not leave the predatory loan. 

I was also discriminated against as a woman. Both me and my coworker took the same loan from XXXX out in XXXX and closed within the same time frame. He was given a 7 % fixed rate. My loan was given a change just before closing to a XX/XX/XXXX with an artificial 7 % teaser rate. It meant they made a huge profit by selling that to the secondary market on my loan and my credit was better than my coworkers.

They took advantage of me as a woman. Then sold my loan to multiple companies who lost proof of my current payment and insurance documents. I was abused by being put into wrongful foreclosure and only pulled out of it .. after exhausting efforts to get a person to see the active insurance we had always maintained. And cancel their invented need for a large expensive insurance policy. They similarly avoided all calls and responsibility for fixing the credit - knowing
full well we had a payoff and were approved to refinance with XXXX  XXXX XXXX to avoid the high interest loan.

They kept selling the loan servicing. My loan was so expensive during the financial crisis and banks were going out of business. They destabilized me into actual foreclosure and never gave me an actual normal repayment workout.

They all avoid responsibility and only act as collectors with no regard to damage done to a
consumer. And the severity of the impact of their erroneous filing back then. And the consequences that compounded.

Please have them print out the false payment reversal - that was not needed and match against the credit dates they did not remedy .. and subsequent foreclosure the following year.

Company response to consumer: Closed with explanation