Consumer complaint received 2025-05-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
Its been five months since I first contacted Equifax about being the victim of identity theft, and theyve done absolutely nothing. Not a call. Not an update. Nothing. My life has been turned completely upside down, and Ive been begging for help from every direction and Equifax just keeps ignoring it all. 

It turns out these scammers had taken over my calls. My outgoing calls were being rerouted, and Im 99 % sure my incoming ones too. My phone would shut off randomly. Then my phone bill after 8 years of being stable started changing every single month. And when I called XXXX to fix it, turns out I wasnt talking to XXXX at all. I didnt figure that out until much later after Id already been lied to and manipulated over and over. These fake reps were bargaining with me about what I should pay, and even asked me if I could go to my bank and put in {$80.00} more to cover a bill. Thats when I knew : XXXX would NEVER do that. I told her I was hanging up, and she called me back. Then she called my husbands phone. Then my fathers who are both on my plan. Thats NOT normal. After all of that chaos, I learned they had SIM swapped my phone early on. I also suspect they got into my home network through my XXXX speakers, and whatever this is, it spreads. Ive gone through 5 phones in 6 months, so has my wife and father. XXXX, XXXX  doesnt matter. I contacted all three credit bureaus when I noticed three addresses on my credit report that have absolutely nothing to do with me. Ive never even been to Washington State in my life, but theres a loan tied to my name for an apartment there. 

Here are the addresses showing up fraudulently : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX I reported these and still, nothing has been done. Not one response. Not one corrected report. I even filed the IRS identity protection form to get a 6-digit PIN and never received that either. Because of this mess, the scammers stole my tax return, and continue to stalk every part of my digital life. My phones, laptops, even my smart TVs are compromised. And XXXX is now getting hit hard too. 
Theyve even managed to text me from my own email address. Im being completely digitally strangled and no one seems to believe how bad this is. I even paid a computer tech to come to my house and check things out. At first, he brushed me off until he finally saw an unknown device on our home network that no one could identify. But even he had no clue what to do. Total waste of money. 
I can not make new XXXX accounts theyre hijacked almost immediately. Ive lost all my pictures, over 5,000 songs, and my privacy is just gone. Its like theyre watching everything I do. Im scared, angry, and completely overwhelmed. 

And now, I just noticed a fraudulent account on my credit report again. I did not open this, and Ive never heard of this apartment complex : XXXX XXXX XXXX Opened : XX/XX/year> Balance : {$610.00} Original Creditor : XXXX XXXX XXXX  I filed a complaint with the FTC already. Heres my report number : XXXX, Under the FCRA, I have the right to get this fraudulent account removed. Equifax is not responding or helping in any way. Im begging someone to take this seriously. Ive done everything I can. Ive followed all the steps. Ive asked for help again and again. Ive filed disputes. Nothing is being resolved. 

Please help me. I am truly at my breaking point.

Company response to consumer: Closed with non-monetary relief