Consumer complaint received 2025-05-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TrueAccord Corp.
State: TX

Complaint narrative:
I opened a dispute with Experian directly regarding an account on my credit report with a company called XXXX XXXX. I requested information regarding this debt to inquire about it's validity since I have never done business with this entity. On my previous report this account showed charged off as of XX/XX/year>. I received a letter from a company called true accord in XXXX of 2024 stating they now own this account. I responded via email on XX/XX/year> requesting documentation for this debt to confirm I owe it. On XX/XX/year>, XXXX responded back to my email at XXXX am stating he was unable to locate an account for me with XXXX and me name and email in their system. On XX/XX/XXXX I received another email from XXXX XXXX stating the investigation is still ongoing and collection activities will not resume. I never received a letter from any entity called XXXX XXXX stating this debt had been transferred or would be collected by someone else. I never received a response back from True Accord after that even though they sent the letter stating they would be collecting on this account. After Experian 's investigation, Experian updated this account to show open as a charge off and showed the balance as {$700.00} with an open credit limit of {$570.00}. There are so many violations of the Fair Credit Reporting act which I have outlined below : The Fair Debt Collection Practices Act ( FDCPA ), specifically 15 U.S. Code Section 1692g, requires debt collectors to send a validation notice to consumers. This notice must be provided either before the first communication or within five days of the first contact. The notice must include the amount of the debt, the name of the creditor, and a statement that the debt will be considered valid unless the consumer disputes it within 30 days. I received a letter from Ture accord and responded in a timely manner but was told the account was not found and several months went by with no response. To date there is still no response. 

The law requiring companies to delete disputed and unverified information from consumer reports is the Fair Credit Reporting Act ( FCRA ). The FCRA mandates that consumer reporting agencies ( CRAs ) must remove or correct inaccurate or unverified information from their files, typically within 30 days of a dispute. This account has still gone unverified, because if it had been verified, it wouldn't be listed as an open charge off with an open credit limit of {$570.00} and open balance of {$700.00}. This error has dropped my credit score drastically, since Experian did their investigation and reported inaccurate information. A charge-off can not be listed as " open ''. A charge-off typically indicates that the debt has been written off by the creditor for accounting purposes and the account is likely closed. This account should not be open nor shopuld it be listed on my account because proper steps were never taken to verify its validity. This a clear violation of my rights, that was done intentionally by XXXX XXXX XXXX and True Accord.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation