Consumer complaint received 2025-12-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: WELLS FARGO & COMPANY
State: HI

Complaint narrative:
Improper retroactive interest charges and misleading promotional terms on Wells Fargo XXXX XXXX credit card To the Consumer Financial Protection Bureau, I am filing a complaint regarding Wells Fargo and the Wells Fargo XXXX XXXX credit card, account ending in XXXX, concerning what I believe are misleading promotional terms, improper retroactive interest charges, and failure to respond to my escalation attempts. 

Background In XX/XX/XXXX, I purchased windows from Window World and used the Wells Fargo XXXX XXXX credit card to finance the purchase. 

The XXXX XXXX sales representative told me the financing was XXXX interest-free, and that as long as the balance was paid off by the final statement due date, I would not incur interest. 

The total amount financed : {$9600.00}. 

I made on-time monthly minimum payments throughout the promotional period, with the intention to pay the remaining balance before my statement due date of XX/XX/XXXX. 

Issue On XX/XX/XXXX, I discovered that Wells Fargo had added {$2700.00} in interest charges on my XXXX statement. 

When I contacted Wells Fargo, I was informed that the promotional payoff deadline had been set as XX/XX/XXXX, not the due date shown on my XXXX billing statement. 

Because I did not pay off the balance by XX/XX/XXXX, Wells Fargo applied 28.99 % retroactive interest to the entire original purchase amount covering the entire XXXX months despite all payments being timely and despite the conflicting statement information. 

Why this is a problem The promotional terms were not clearly disclosed. 
I was told verbally by the merchant representative that the period was 12 months interest-free, not 11 months. 

The account statements did not clearly show a payoff deadline prior to the XXXX due date. 

The retroactive interest charge appears unfair and deceptive, given the lack of transparent disclosures. 

Wells Fargo has not responded to my escalation efforts. 
I filed a complaint on XX/XX/XXXX and was assigned an escalation representative, but during the following 22 days I received only XXXX voicemail ( on XX/XX/XXXX ). I have called multiple time and was never be able to reach their escalation rep XXXX XXXX. 

Actions Taken I paid the remaining promotional balance of {$5900.00} on XX/XX/XXXX. 

I am disputing only the {$2700.00} interest penalty. 

I seek a review and correction based on inaccurate or misleading promotional terms and lack of adequate disclosures. 

Requested Resolution I respectfully request : Removal of the {$2700.00} retroactive interest charge, and Confirmation that the original XXXX promotional terms are honored. 

I have been a Wells Fargo customer for more than 25 years, with no history of late or missed payments across all accounts. 

Thank you for reviewing this matter. 

Name : XXXX XXXX Phone : XXXX Email : ( add if needed ) Wells Fargo account ending : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief