Consumer complaint received 2026-05-26 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Primus Law PC
State: UT

Complaint narrative:
During XX/XX/XXXX my daughter was treated at XXXX XXXX XXXX Medical Center ER. She was admitted to the hospital where she stayed for several days. I provided my medical insurance information to the facility at the time, and confirmed with the facility prior to discharge. Over the next several months we received many XXXX from my health insurance company showing {$0.00} patient responsibility due to us reaching our out of pocket maximum for XXXX. I called and confirmed with XXXX XXXX XXXX Medical Center that my bill was satisfied. On XX/XX/XXXX I was served with a law suit by XXXX XXXX through Primus Law on behalf of University XXXX XXXX XXXXXXXX XXXX for doctors bills associated with that XX/XX/XXXX ER visit. I contacted Primus Law on XX/XX/XXXX for more information as I believed these bills were already paid. I was given limited information over the phone, and I asked for the details to be emailed to me so I could research this with my health insurance company ( XXXX ). Primus Law refused to email this information to me, advised they could only mail it. I contacted University XXXX XXXX XXXX XXXX billing for information. University XXXX XXXX XXXX XXXX refused to provide any information on these bills, advising me to contact XXXX XXXX. I contacted XXXX and they confirmed there were no claims filed for these charges. No claims that were denied or pending or any record of any claims from these doctors. On XX/XX/XXXX using the paper copies I received from Primus Law, I manually filed claims with XXXX online for these bills. I was advised to allow XXXX business days for review and to follow up later. On XX/XX/XXXX University XXXXXXXX XXXX garnished by state tax return for payment on these bills. This was done with no advance notice, and with the lawsuit still pending, and despite my efforts to work with them to resolve this. On XX/XX/XXXX I contacted XXXX to check the status of the claims, and was advised the claims could not process because they were missing the required information. The paperwork I received from Primus Law did not include the Doctors Names, Addresses, or Tax IDs that XXXX required for a claim. I once again contacted University XXXX XXXX XXXX XXXX billing and explained I needed the information, and was again refused that information, and referred to the collection agency. They did confirm the tax garnishment was processed and related to these charges. I reached out again to Primus Law for the information I needed. They would not provide any information over the phone, and asked that I leave a message for a call back later. I was never called back. About XXXX days later another copy of the same incomplete bills was sent to me. As of XX/XX/XXXX the law suit for these charge is still pending. The law suit has not been updated to reflect the tax garnishment, so these are being billed XXXX I was never given bills for these charges, and the provider never made any attempts to bill my insurance or notify me of an outstanding bill. I feel this is unfair and abusive to charge me for bills I was never given an opportunity to resolve, then attempt to collect payment XXXX times for the same bills.

Company response to consumer: Closed with explanation