Consumer complaint received 2025-10-05 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
I purchased a pair of tights from a company for {$17.00} via XXXX advertisement. The check out screen had a box checked ( I did not understand what this was ) for VIP services which looked like priority shipping. I paid via paypal to my checking account for the tights for 11 months, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX I was charged to my checking by a company XXXX XXXX. They said it was a " vip '' membership i agreed to on my XXXX purchase receipt. I called them as they are in the XXXX and they hung up on me repeatedly. I filled 17 appeals with PayPal under buyer protection for a scam which is conducted VIA fake check box and no real services when I had bought the indestructible tights. ( known scam on XXXX and XXXX ) I went to the bank and they said the monies had to come back via Paypal and I called paypal XXXX along with my son telling them the box was NOT the services and that I had agreed to ONLY buying the tights with shipping for XXXX.. I am now out of my {$340.00} and PayPal only gave me back one month for XXXX and sided with XXXX saying I agreed for VIP services. The thing is the email was just send to my spam saying " sign up for exclusive VIP offers '' and there was NO services! SCAM and Paypal sided with scammer and I am now out of my moneys ~~~Dear PayPal Dispute Resolution Team, I am formally requesting that my cases in involving XXXX XXXX be escalated to PayPals Fraud Department for urgent review. 

This dispute involves XXXX XXXX, a company widely reported to the XXXX XXXX XXXX XXXX XXXX XXXX for deceptive and fraudulent practices. 

In XX/XX/XXXX, I made a one-time purchase of a pair of tights and paid for priority shipping and handling ONLY. 

At no point did I authorize or consent to a subscription service. Since then, XXXX XXXX has fraudulently charged me {$34.00} per month for 10 months, totaling over {$340.00}. 

Emails I receive from XXXX continue to ask me to register for their services, which proves I never enrolled or consented to any recurring plan. 

This is not a subscription misunderstanding. It is a scam and negative option billing scheme that violates federal law, including : The Restore Online Shoppers Confidence Act ( ROSCA ), which prohibits charging consumers for recurring services without clear disclosure and express consent. 

The FTC Negative Option Rule, which requires consent for ongoing charges and prohibits deceptive sign-up practices.

PayPals decision to deny my initial dispute by claiming the service was delivered is incorrect and fails to account for the fraudulent nature of this merchants practices. No service was ever authorized, registered, or received.

I respectfully demand : 1. Immediate escalation to the Fraud Department. 
2. Full reimbursement of all unauthorized charges ( {$34.00} XXXX = $ XXXX ). 
3. An investigation into XXXXXXXX XXXX merchant account with PayPal, given the pattern of complaints and XXXX  reports.

Company response to consumer: Closed with explanation