Consumer complaint received 2024-04-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Block, Inc.
State: NY

Complaint narrative:
On XX/XX/XXXX and XXXX, I encountered a troubling technical error involving XXXX and my Cash App debit card. Despite my efforts to dispute the unauthorized charges totaling {$4600.00} across four transactions, Cash App has repeatedly rejected my claims. This is especially concerning as XXXX has my information on file and charged my balance without authorization. This incident sheds light on a disturbing pattern where XXXX evades responsibility by citing malfunction and denies accountability for the financial losses incurred by unsuspecting players. 

I have provided Cash App with ample evidence showcasing XXXX 's history of such incidents, yet they continue to overlook the clear link between the technical malfunction and the unauthorized charges. This raises serious doubts about Cash App 's commitment to protecting its users, despite their claims of FDIC insurance up to {$250000.00}. It is disheartening to see a company prioritize defending a questionable operation like XXXX over the financial well-being of its consumers. 

In light of these events, I strongly advise against using the Cash App debit card for transactions involving online gambling platforms like XXXX. It is evident that Cash App is not equipped to protect users from potential scams and technical malfunctions, leaving consumers vulnerable to financial loss. It is essential for users to be aware of these risks and advocate for better accountability from both Cash App and XXXX to ensure the safety of their finances. The technical malfunction experienced with XXXX resulted in unauthorized bets being placed and depletion of my balance. This alarming situation is exacerbated by XXXX 's access to user information on their backend, granting them the ability to manipulate account details without consent. This unethical behavior has been previously exposed, indicating a troubling pattern of exploitation towards certain users. Such incidents underscore the urgent need for heightened awareness and advocacy against the unchecked power wielded by platforms like XXXX. It is imperative for consumers to remain vigilant and demand accountability from companies entrusted with their financial information. Cash App 's lack of responsiveness during this troubling incident underscores a concerning disregard for consumer welfare. Despite my efforts to resolve the issue, they have failed to provide any meaningful resolution or assistance. This failure to address the situation reflects poorly on Cash App 's commitment to its users and raises serious questions about their dedication to customer satisfaction. It is imperative for consumers to be aware of these shortcomings and consider alternative options for their financial transactions. It is prudent to refrain from utilizing the Cash App debit card due to the lack of financial protection and apparent disregard for user well-being exhibited by the platform. The absence of robust safeguards and the apparent indifference towards user concerns underscore a significant deficiency in consumer-centric practices. Therefore, exercising caution and exploring alternative banking options may be advisable to safeguard one 's financial interests effectively.

Company response to consumer: Closed with explanation