Consumer complaint received 2017-04-15 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure — 
Company: SUNTRUST BANKS, INC.
State: TN

Complaint narrative:
XX/XX/XXXX Complaint # XXXX To whom it may concern : We built our home in XX/XX/XXXX with Suntrust Mortgage ( Loan # XXXX ) and they did some kind of loan modification for permanent financing but increased our interest rate and placed us in an Adjustable Rate Mortgage tied to the LIBOR Rate, which was found to be criminally manipulated by major banks harming us. 

Suntrust told us our payment would be one amount and then the payment increased substantially at the closing table adding $ XXXX/month for private mortgage insurance that we were not told about. They then told me that they could refinance after one year and could at that point get the payment lower. After the first year, in XX/XX/XXXX I went back to them to see what they could do, at this time the housing market was in collapse and they told me there was nothing that they could do. We have fought to pay them over the years. 

As we have fought to pay this mortgage over the years, we have been victims of an unscrupulous business partner which destroyed our financial income, pushing us into Chapter XXXX bankruptcy. 

Last year in XX/XX/XXXX we attempted to sell our home through a short sale with the help of a realtor and got a full offer right away. At that point our house was ready to close and we were bringing money to close but Suntrust would n't co-operate with our realtor, we had sent all of the required documents that they asked for in to them, however they kept telling us that they had not received all of the required documents, we have resent the same forms time and again via email and fax and were getting confirmation that the emails and faxes had been received. After a month of anxiously waiting, the buyers decided to move on to purchase another house. 

Now again we have an investor that wants to purchase the home through a short sale and Suntrust is doing the exact same thing, they are trying to hinder the short sale by again asking for paperwork that we have already sent in. This has now been going on for several weeks, it seems like a stall tactic on their part as they have given me a foreclosure sale date of XX/XX/XXXX at XXXX. I am simply trying to get them work with us to do a short sale so that that I do not have a foreclosure on my record, I am trying to get back on my feet financially and want to be able to purchase an affordable home in the future. 

Please help us to do a pre-foreclosure sale so we do n't have a foreclosure on our record. We are a young family who paid over {$250000.00} on our mortgage. Suntrust received a {>= $1,000,000} bailout from the American taxpayers. Can you please help us postpone the foreclosure sale date scheduled for XX/XX/XXXX at XXXX so we can sell our house and move on without a foreclosure? 

I have attached just a few of the letters that they have sent me recently claiming they have not received paperwork, my realtor XXXX XXXX with XXXX XXXX, XXXX XXXX, with XXXX XXXX XXXX ( who took our case pro-bono ), and myself have all sent them everything that they have asked for but they deny every getting any the documents. 

We want to thank you for any help you can offer my family and myself!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation