Consumer complaint received 2024-09-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
XXXX XXXX ( XXXX XXXX XXXX ) contacted me by txt message on XX/XX/XXXX saying that she had obtained my information through a platform and that I was interested in an online job and she told me that the requirements were to have ID and Social Security and then told me that someone else would contact me by XXXX  to give me more details, the next day XXXX contacted me as the head of XXXX XXXX with phone number XXXX XXXX XXXX XXXX , according to XXXX XXXX it is a platform that helps optimize company applications and one does it based on deposits with XXXX  ( XXXX ) in the portfolio of that platform to be able to carry out the work. Depending on what is deposited is the commission you generate, she told me that once the task is finished I They would pay, and when I saw that one had to deposit money, I asked her why I have to put my money in and she said that it was only to be able to do the work and that my money would not be lost, that I would earn commission for that, so I believed him and I was like this for 5 days and they returned the money to me. After those 5 days they did not return me because on the platform there are some combined tasks that consist of the applications that have the greatest value and therefore require more deposit, but After a week I still can't have my money and they only say that I have to deposit the amounts that appear there to be able to finish and withdraw my money, I had only deposited {$1600.00} and then they asked me to deposit {$3400.00} and then {$7800.00} until the last thing was {$20000.00} dollars and it was already to finish and now it says that I have to deposit {$40000.00} dollars to finish and it is the last thing, but I can't take it anymore, I even borrowed to deposit the {$20000.00} but this last thing they asked for was too much. I just hope you can help me please and stop this because she told me how to make the transfers between my accounts, from my personal bank I had to transfer them to a XXXX XXXX ( XXXX ) and from there transfer it to another ( XXXX  ) and from this transfer it to the platform that they have ( XXXX XXXX ). And she told me that if my bank asked me why I make those transfers that say they are to buy XXXX. I feel desperate because I don't know what to do. I put all my money there, because I thought it was real, because there is even a XXXX group that the girl who contacted me joined and there they publish what they earn according to that application. I didn't know that I could make a report with you, until today, XX/XX/XXXX, I saw a video of a person who suffered a robbery and that you helped them. That is why until today I send this report, I have all the transactions, proof of what happened and I filed reports with the FBI, FTC, local police and with my bank ( Wells Fargo ), and until now I have not received any response, only the The bank told me that they couldn't do anything because I authorized the transactions and the other applications, just as they couldn't do anything. I lost around {$28000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation