Consumer complaint received 2024-06-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Ok Finance Group INC
State: GA

Complaint narrative:
On XXXX XXXX, I purchased a XXXX XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX, Georgia. The dealership is owned by the XXXX XXXX XXXX, located in XXXX XXXX, Georgia. The car was overpriced for its age. The price was {$9900.00} for a XXXX vehicle. It's only worth less than {$5000.00} in good condition. I paid {$2000.00} down payment. My payments were {$150.00} due on the XXXX and XXXX of each month. I maintained an excellent payment record from XX/XX/XXXX until XX/XX/XXXX. 
I made payments before each due date. I was ahead of schedule in paying off the balance. In XXXX of XXXX, I was a part-time school photographer. XXXX was out for the holidays. I had to find another sourceof income for my car payments. I made the XX/XX/XXXX payment. Because of my salary reduction, I was unable to make the {$150.00} payment on XX/XX/XXXX. I obtained another job on XXXX XXXX. I contacted XXXX XXXX XXXX and XXXX XXXX XXXX for payment arrangements. I explained my financial situation, I had a good payment record. I made arrangements to make my account current on XXXX XXXX. During our discussion with XXXX XXXX, I told them my new job wouldn't pay until late XXXX or early XX/XX/XXXX. I owed {$300.00}. I would make a small undetermined payment towards the {$300.00}. before the end of XXXX. I was unsure of the pay day for the new employer. I would pay the remaining balance plus all other fees on my next paycheck. My account would be current, The XXXX at XXXX XXXX agreed with my request. I made payment arragements before. I had no problems. He said our agreement would be noted on my account file. I make the payments at the XXXX XXXX XXXX each month. On XX/XX/XXXX, I paid {$40.00} towards the {$300.00}. My balance was {$260.00}. I told the receptionist about my arrangement with XXXX XXXX. It should be noted on my file. She looked at the file. She said there was no record of the conversation with the XXXX. Since my account wasn't locked. She assumed it was okay. On XXXX XXXX, I was at work on an assignment. I received a text from XXXX XXXX about my car payment. It was at XXXX p.m. I was told to pay the {$260.00} by XXXX XXXX p.m. or face reposession. I thought it was odd. I already made a payment arrangement. I was getting paid on XXXX XXXX. I received payment from the photography job and the new employer on the same day. It was after XXXX p.m. I decided to pay the balance on Friday as planned. On Friday XX/XX/XXXX, I contacted XXXX XXXX to complete the payment arrangement. I was going to pay the whole balance, as well as late car payments. My account would be totally clear. I wanted to pay the balance. The receptionist told me the balance was no longer {$260.00}. I now owed {$600.00}. They added an additional {$200.00} towing fee. I was told to return the car or face repossession. I told them about the agreement. I was only paying what was owed. I wasn't paying a towing fee. I was paying the balance. There was no need to reposssess my car. I was referred to the tow XXXX. He refused to accept my balance payment unless it was {$600.00}. If I didn't pay {$600.00}, my car was already on the repossession list. I was told to return the car to XXXX XXXX. I was prevented from making anymore car payments. I would not be allowed to pay at the dealership either. I refused to pay the extra fee. OK XXXX contacted me throughout the month of XXXX about the {$600.00} payment. On XX/XX/XXXX, I spoke with XXXX, XXXX of XXXX XXXX 's managers. The payment was now {$700.00}. He suggested using my income tax refund. I refused to pay the {$700.00}. On XXXX XXXX, I was working an assignment at an elementary school. I was about to leave. My car was gone from the parking lot. I contacted the police who stated the car had been towed away by the finance company. I contacted XXXX XXXX. They wanted {$4900.00} to get my car back. If I didn't pay the {$4900.00} in XXXX days, the car would be auctioned off. On XX/XX/XXXX, I went to the finance office to discuss my car payment and return. I had my personal belongings in there such as identification, payment receitpts and other items. I requested acccess to those items. I was unable to come back to the office until XXXX XXXX. I came to get my things and discuss the car. They said the car had been taken to auction the day before. It was in their possession only for a week. The receptionist had no idea where the car was taken. It was in excellent condition with XXXX miles on it. I was very upset. I was fired XXXX weeks later. I wanted to see if the {$40.00} payment was on my account. I didn't see it on my records. The payment had not been noted or added to my balance. I contacted the dealership. They had a copy of my payment records. The account was still under my name. Someone else was making payments on the balance. There was no record of the {$40.00} payment made in XXXX. I contacted XXXX XXXX XXXX again. I told the office XXXX XXXX, about the payment descrepancy. She said the car was gone, there was nothing to be done about it. I was told there was a {$1700.00} balance remaining deficiency balance. I told her there shouldn't be a balance. Your company refused to accept my payment, reposessed and sold my car. I didn't owe anymore money. She sent an e-mail deficiency payment bill. I responded to the email message. I didn't hear anything more from OK Finance afterwards until XXXX, I received a court summons from OK XXXX XXXX. They were attempting sue for the deficiency payment. I went to the court on the scheduled date. The case had been dismissed. OK XXXX representatives did not come to court. I would like to resolve this issue with the predatory finance company. The repossession was unfair, devious and deceptive. My car was stolen not repossessed. They stole my personal items as well. Since XXXX, I paid almost {$7500.00} towards the car. They took my money and the car. I was left with nothing. I would like my payments and down payment refunded. I told XXXX this as well. She told me to get a lawyer. I wasn't getting a refund. I would greatly appreciate any help provided. XXXX XXXX XXXX has victimized alot of people. I just want my money back.

Company response to consumer: Closed with explanation