Consumer complaint received 2025-11-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
I am unsure if it went through the first time, I may have sent it to the wrong company. 

My original claim was denied, I am now filing it under a separate section I believe was more accurate. I was scammed out of my debit card information through an report.appeal.assistance discord scam. I called WellsFargo, and my claim was filed under did not receive any goods or services, which is also true, I then ordered a new card. For the transaction, I did not know I would not be able to receive my money back as promised by the person who instructed me to initiate the fund transfer. The scammer originally attempted to get me to transfer funds through XXXX to the number XXXX registered under the name XXXX XXXX. This took place on XX/XX/year>, the claim was in the middle of the night, on XX/XX/year>. On XX/XX/XXXX, my claim was denied with no reason given for the denial of reimbursement of funds of XXXX separate charges, each {$170.00}, totaling {$700.00} USD. On XX/XX/XXXX, I then received notice from the CFPB that my claim was still being worked on. On XX/XX/XXXX, I called the number given to me when WellsFargo had first called to inform me my claim was being worked on, and I was sent to voicemail. On XX/XX/XXXX, I received mail that my appealed claim was denied under the reasoning that " I indicated the funds were transferred to the recipient successfully ''. While I did mean to press the funds, I was under the influence of a person I trusted to reimburse me as promised and as indicated in the below screenshots, as well as transfer me what I was instructed I would receive. I did not receive anything in return, nor my promised reimbursement from the person who instructed me to initiate the transaction, and I did not mean to allow the person to permanently take my money, nor did I know the full amount being taken due to the money being in a different country 's money format. I do not know the actual format of the money, only that it was XXXX each time totaling 4 times. The company XXXX was the company that the payment took place through, and I had never used this pay format before, as well as not knowing what was actually going to happen to my funds. I was wrongfully deceived and am a victim of fraud, and would like a full reimbursement of the {$700.00}, as I had not wanted to lose over 98 % of the money in my bank account. Once again, this is a refiling of a separate claim that I had, filed under a new category I believe fits the description of what happened more than what I had previously filed it under ( unreceived goods ). Furthermore, the person who influenced me then took more money than the originally agreed upon amount of {$99.00}, and I was unable to tell due to the payment authorization being in a different language. If needed, I will request the documents WellsFargo relied upon to make the original decision.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation