Consumer complaint received 2025-02-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Servicer under contract with Federal Student Aid
State: SD

Complaint narrative:
This has been gone going on for over a year, I have reached out 2 attorneys both stating the same thing I entered into a repayment status in XXXX. So it's been 11 years, but but then it disappeared in XXXX around the pandemic, which would explain why it did cuz. In all reality between my grant and the loans, it would be paid off with what I attended for which would be between XXXX to XX/XX/XXXX. When I withdrew, I never finished my freshman year. The Department of Education and XXXX XXXX keep sending a new application for me to fill out even though I've filled-out about 4 or 5 of them in over a year. I have provided cases, documentation of everything I've done. And they time friend, they're accusing me of going to school. There is only one true document and play, and that was electronically signed in XXXX. That is the only true documentation that I can see other than that. Let 's put it this way with the emergency relief program. Trump put in play before he lapped XXXX toward each student. Loan to help them out. My loans were gone with my grant, which I got a grant for over {$10000.00}, which is my school tuition as it pertains to the lawsuit. My school or the school I'm being accused of going to in a wrong year. Which there are documents attached here? Showing that they're billing incorrectly, falsifying documentation as well as I have emails, proving they falsified documentation because they stated, I reapplied to go to school. That is false They also stated they talked to me in the time frame. I supposedly went to school. That is false because little XXXX I talked to said, I told her my caseworker 's name problem is He did not tell me my caseworker 's name. She made up a name and then she never talked to me again. After I caught her in her lie, never reached back out. Never did anything. I even provided her the documentation of the fact that my identity was still never got back to me, which shows that school committed fraud. I want these loans completely discharged. I have flopped with this long enough. And they already got a demand letter and they were supposed to respond by XX/XX/XXXX, but apparently no one can read cause. They were supposed to give me their answer. By XX/XX/XXXX, when my attorney wrote them a demand letter. Now, again, for over a year, I provided ample documentation cases appointments, what I was doing a letter proving that I was on medical bed, rest from my sister, they have every documentation imaginable, but they're choosing not to listen to it, discharge it. It's all I want, because my identity was stolen. And now there is a lawsuit that includes the school they're accusing me to go to which by court order, all student loans must be discharged immediately. XXXX and XXXX which is also connected for my proof that it is part of the lawsuit. See all documentation pertaining to it cause. Ironically, someone reached out to me last year. Passed the time frame that way past time frame that I was supposed to be informed of this, which was back in XXXX. So they withheld information from me as well. That is deceit. And in my opinion fraud for trying to keep a student loan, that number one had identity theft on it and and number 2 was part of a court proceeding, which was included in the discharge again, discharge it with identity theft. And the school committing illegal actions.

Company response to consumer: Untimely response