Consumer complaint received 2026-06-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Good morning My name is XXXX XXXX. The latest case no we were provided is : XXXX The previous fraud cases, that we opened against another company are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We have multiple open fraud claims against a company that has defrauded us, and these cases are listed above. As of now, Wells Fargo has now, you have frozen our accounts and is attempting to re send our funds to a company that is a fraudulent company. We have all of the proof of this claim. Let me clarify again, we have been a victim of fraud and Wells Fargo has frozen our account. This is clearly retaliatory and now we are having major issues because of the decisions of both Wells Fargo and XXXX XXXX. Since the initial complaints, we have not received a single phone call. We have not received a single email and not received a single voicemail or text message. I have verified that you have our correct email address and phone number on our account. At this point, it appears as if an intermediary bank, XXXX, has stepped in between our rights as the victim and the individuals that have defrauded us. XXXX XXXX in combination with Wells fargo have now violated our rights. Wells Fargo and or XXXX XXXX has failed to provide any documentation to us, have not questioned us or asked for a single piece of evidence. There is NO legal order Wells has not contacted us. Wells have frozen our accounts. Wells is now responsible for bankrupting a valid and viable business. Wells have now caused late payments, potential foreclosures and other legal issues. The longer this goes on, the more harm is being done to us, the original victim. Please be advised that we are the victims of fraud. Wells Fargo, after 3 different days of calling, multiple hours on the phone, Wells Fargo will not allow us to submit any documentation, return a phone call or email. We have emailed the investigator and have had no response. Wells fargo is our bank. They have a fiduciary responsibility to us, and you have not only broken this trust, but caused us harm in many ways. Please realize, we have all of the paperwork associated with this account, wires, messages and emails from the fraudulent company, invoices and more. We have already filed cases with the FBI, XXXX XXXX authorities, XXXX authorities as well as two additional agencies that facilitate across borders. All of these filings have predate this retaliatory recall. We initially requested fraud cases from as early as XX/XX/year> and wells fargo decided not to initiate them as fraud and instead initiated a request. This case has a total amount of XXXX in funds missing and Wells is not holding additional funds trying to re pay the fraudulent company. At this point this morning, I have been on hold with wells fargo for 2 hours and 49 minutes and transferred to 9 different departments. Please advise and please help us

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation