Consumer complaint received 2024-07-22 00:00:00
Product: Debt collection — Mortgage debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Shellpoint Partners, LLC
State: AL

Complaint narrative:
Re : Formal Complaint and Demand for Resolution of Mortgage Loan Issues I am writing to address a series of ongoing issues and to follow up on my complaint concerning Shellpoint Mortgage Servicing 's handling of my mortgage loan. Despite multiple attempts to resolve these matters directly with Shellpoint Mortgage Servicing, I have not received satisfactory responses to my requests. Due to these unresolved issues and Shellpoint 's failure to provide proper licensing and validation of debt, malpresentation, misleading as their website states they conduct mortgage servicing, and their letter head states a different name. There are not transparent. I am formally demanding that my mortgage loan be investigated and take a look at the circumstancing surrendering the forced placed insurance they put on my account, and it goes on and one. Below is a detailed account of my grievances and the specific requests that Shellpoint Mortgage Servicing has failed to address adequately : Debt Validation : Shellpoint has not validated the debt properly as required by law. Shellpoint must confirm their legal right to collect this debt, either as the original creditor or as an assignee of the debt. Their website states they are Shell Mortgage Services, but statements indicate they are a division of Newrez. Shellpoint has not provided information about when my account was transferred to a debt collector. A complaint has been made with the Alabama State Banking Department regarding Shellpoint 's licensure to collect in Alabama. They are not properly licensed to handle escrow accounts and mortgage-related activities. I demand a clear and accurate report of the actual loan owner, as mandated by RESPA regulations. 

Proof of Loan Transfer : Shellpoint has not provided the required proof and documentation of the loan transfer, specifically the notifications within 15 days before and after the transfer, as required by state and federal law. 

Proof of Debt : I requested evidence of the debt, such as a copy of the original contract or other substantiating documents. This has not been provided. I demand a copy of the contract with a wet signature. The contract provided shows only my signature. According to contract law, a valid contract must have two or more signatures. 

Debtor Rights Notification : Shellpoint failed to inform me properly of my rights to dispute the debt. Your communication only mentioned the right to request documents supporting your determination that no error has occurred, without providing the full scope of my rights. 

Insurance Policy Discrepancy : There is a discrepancy in your records regarding my current insurance policy. While I am insured with XXXX, Shellpoint erroneously listed XXXX XXXX in their response to the State Banking Department. I have attached the relevant documentation. Shellpoint mentioned that they sent me a notice of XXXX cancellation effective XX/XX/XXXX, and then forced-placed insurance on my account, which was very expensive. They never provided a detailed ledger showing where the added-on insurance amount was taken out of the escrow. I need evidence of this. I have requested declaration pages from XXXX XXXX and am awaiting receipt. There has never been a lapse in insurance coverage. I have also requested that all insurance bill coupons be sent directly to me effective immediately. 

Escrow Dispute : I am disputing the current amount held in escrow. Shellpoint has not answered me properly and refuses to address the inadequacy in the letters provided. 

Credit Reporting Error : Shellpoint falsely claimed that they have not reported negatively to the consumer reporting agencies since servicing the loan. However, my XXXX credit report indicates a missed payment in XX/XX/XXXX, which is inaccurate. I have attached a copy of the report for your reference. Please investigate this matter with Shellpoint and make corrections. 

Additionally, I have faced significant financial and emotional distress due to these issues : Credit Damage : My credit score remained low due to errors in reporting, leading to higher interest rates on various loans and denial of credit applications. I request correction of my credit report and financial compensation for the higher interest payments and denied credit opportunities. Higher Insurance Premiums : Due to my low credit score, I was required to pay higher premiums on my car insurance. I request reimbursement for the difference in premiums. 
Down Payment with XXXX XXXX XXXX  : I was forced to make a down payment with XXXX XXXX XXXX due to my credit issues. I request reimbursement for this down payment. Denied Credit Applications : I was denied a credit card application, which resulted in missed financial opportunities and emotional distress. I request financial compensation for these missed opportunities and the associated distress. Discrimination : I believe the mishandling of my account may be linked to racial discrimination, causing additional emotional distress. I request an investigation into this matter and additional compensation for emotional distress. Basic Necessities : The financial strain caused by these issues has made it difficult to pay for basic necessities, leading to hardship and late fees. I request financial compensation for these necessities associated fees. 
In total, I am requesting compensation for the outlined damages and an immediate correction of my credit report. Please respond to this request within 15 days. Failure to address this matter adequately may result in further action through the CFPB, FTC, and legal channels. 

Thank you for your attention to this matter. 

Sincerely, Enclosures : Cc : Shellpoint

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation