Consumer complaint received 2024-09-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: PNC Bank N.A.
State: CO

Complaint narrative:
Hello, I visited branch in XXXX, CO ( XXXX XXXX XXXX XXXX XXXX XXXX ) on XX/XX/XXXX. I was bounced from front teller, to mid level management ( female ) in an office and finally denied request to legally access and disburse of my late Mother 's account. 

Facts : I have oriinaI am sole heir/executor to estate. 
She left a will stating 100 % of her estate goes to me. 
I properly lodged the will, filed probate, was granted unsupervised probate status via probate judge. 
I filed affidavit with courts and required consecutive public notice to creditors or any interested party. 
All documents are filed with XXXX XXXX XXXX XXXX via clerk as evidence my duties per the estate were handled properly according to the orders of the probate judge and law. 
The probate court determined I was the legal representative for the estate. 
Probate was uncontested. 
I was granted full control and issued letters of testamentary from the probate courts and Judge. 
I have a personal representive deed that was notarized XXXX of XXXX. 
I have original death certificates. 
I have proper ID, two forms as they required.

I inquired about my late Mother 's account with the intent of withdrawing the funds and closing it. As sole heir, executor and next of kin, I have every legal right and obligation to settle her personal and financial affairs They were rude. I sat in the bank, providing document after document to XXXX different employees. 
The letters of testamentary are a legal document appointing myself to make any decision I see fit. 
These are signed orders, appointed and executed by a probate judge. This is whaybl they are intended for. 
The pnc staff did not know or care what they were. They insisted ai could not be given any bank statements or withdraw funds because XXXX not listed on the account. 
No matter how many times I showed them the letters, read them the definitions and cooperated, they told me those letters mean nothing. They said in order to access her account, I would need to go back to court, re-file a " new probate ''. I also clarified with them that that was not possible as my mother can not die twice to trigger that. 
They told me that my letters are testamentary were expired. I also clarified with them. That that was not an expiration date, but that was the date XX/XX/XXXX- it was when I was appointed as legal and sole representative by the courts permanently. 
They made copies not everything. Told me to bring back unexpired " new '' documents. 
They illegedly denied me access to an account that is LEGALLY my account. 
They refuse any information regarding my account. Theyv were unprofessional, untrained, insensitive and the XXXXXXXX  bunch if idiots I have ever encountered. Am I rights were blatantly violated over abd over. They caused severe distress and duress to me. This lasted approximately XXXX hours. They caused massive distress, I was going to use that money for a small amount of groceries, as I had nothing to prepare for dinner. They mocked me, as if I were XXXX 

I woul like to seek legal action against them for their negligence, illegal restraint from funds thst are legally mine, and the distress of not being able to purchase food for the night. We were counting on that to feed my family. They scoffed at orders from standing judges. Wasted my time, trued to himiliate ne and are STILL holding the account and balance hostage, citing bogus paperwork that is better than what a probate judge ordered. They need to be held accountable financially and ethically for their actions, XXXX  and cruel behavior. My quality of life has been disrupted, they required I provide and rehash traumatic memories ftom her death, over rand over. We were not able to buy dinner that night. Someone needs to pay for this type of behavior. The public should know how p n c is truly acting a d just how seedy and illegal their banking practices are.

Company response to consumer: Closed with monetary relief