Consumer complaint received 2024-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
I deposited a cashier 's check XX/XX/2024 at XXXX XXXX  in the amount of {$20000.00} at Huntington Bank located at XXXX XXXX XXXX XXXX Michigan XXXX. This check was given to me from my mother as part of my inheritance. 

I tried logging into my online account today XX/XX/2024 and was unsuccessful, it kept saying incorrect username/password then locked me out. When I attempted to reset the password I kept receiving a error message. I called banks XXXX XXXX number and the automated system tells me my account is XXXX balance. Once someone came to the phone I was told the check I deposited was fraudulent and that my accounts were closed and I will receive a letter in the mail. 

I proceeded to the branch where I deposited the cashier 's check. Once there, the branch manager informed me It was flagged as Fraudulent and my account was also flagged to be closed due to fraudulent activity. Upon further investigation at the banks branch I was informed that the cashiers check was deemed counterfeit. 

I am requested the situation be revisted and the cashier 's check be reassesed as well as physically contacting XXXX XXXX  and the branch it was drawn from. There is no way that the cashier 's check could be counterfeit as it came directly from XXXX XXXX  located at XXXX XXXX XXXX XXXX XXXX Michigan XXXX. 

When contacting XXXX XXXX  regarding this issue it was stated that they see no issues on their end and it shouldn't be a issue on Huntington Banks end. XXXX XXXX  even instructed me to have Huntington Bank to contact them to clear any misunderstandings as there has been no previous contact regarding the matter. 

Below is a copy of the email I sent to the branch manager at Huntington Bank in hopes of resolving this matter : To whom it may concern, I deposited a cashier 's check XX/XX/2024 at XXXX in the amount of {$20000.00} at Huntington Bank located at XXXX XXXX XXXX XXXX Michigan XXXX. This check was given to me from my mother XXXX XXXX XXXX as part of my inheritance. 

Unfortunately It was flagged as Fraudulent and my account was also flagged to be closed due to fraudulent activity. Upon further investigation at the banks branch I was informed that the cashiers check was deemed counterfeit. 

I am requesting the situation be revisted and the cashier 's check be reassesed as well as physically contacting XXXX XXXX  and the branch it was drawn from. There is no way that the cashier 's check could be counterfeit as it came directly from XXXX XXXX  located at XXXX XXXX XXXX XXXX XXXX Michigan XXXX. 

When contacting XXXX XXXX  regarding this issue it was stated that they see no issues on their end and it shouldn't be a issue on Huntington Banks end. XXXX XXXX  even instructed me to have Huntington Bank to contact them to clear any misunderstandings as there has been no previous contact regarding the matter. 

I have attached several proofs from XXXX showing authenticity of the cashier 's and the original transaction. Please feel free to contact me or my mother. My mothers contact information is XXXX XXXX XXXX XXXX XXXX My contact information can be found at the bottom of this email. 

This is a huge inconvenience and if not rectified in a timely manner you will be contacted by my attorney. I find this situation very disheartening and quite upsetting that my name would be involved with anything associated with fruad and or counterfeit, as I am a honest and law abiding citizen and have never encountered such an atrocity.

Company response to consumer: Closed with non-monetary relief