Consumer complaint received 2024-11-08 00:00:00
Product: Debt collection — Medical debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Avadyne Health Holdings, Inc
State: MO

Complaint narrative:
Scroll down for violation. 
Background : My father had a XXXX last year and I am his power of attorney. I called a hospital he owed money to and they said he is in collections with H & R Accounts in XXXX IL. Their number is XXXX I wanted to know if they reported to the credit bureaus for that hospital. At first the representative asked for the account number and I, having been a debt collector from XXXX and still having the XXXX XXXX memorized, did not want to give out that information. After asking again that agent said he was not able to give me that information. I asked to speak to a supervisor. The call disconnected. I called back and asked for a supervisor. The call disconnected again. Third time was a charm and I was connected to XXXX. 
I asked XXXX if their collection agency reported to the credit bureaus for that hospital and he said he could not get that information without looking up the account. I said that his agency should know which of their clients they report to or not. He said he can not look that up without getting in the account and for the 2nd or 3rd or 4th time asked for the account number. I yet again said I did not want to give out that information because it could be used for the purpose of debt collecting. I asked if he could just look up some other account from that hospital to see if that client reported and he said no. I know from my experience from collecting for that same exact hospital that it is up to the hospital if they want the agency to report or not. When I collected for that hospital we did not. I asked XXXX who deals with the hospitals for their company and they said it was a department that can not be reached by phone. XXXX then again asked for an account number. 
Violation : H & R Accounts, XXXX IL XX/XX/year> at XXXX Central time. Calls are recorded on their end. I said I do not want to give out that information because it could be used for the purpose of debt collecting. XXXX then said no it would not because he doesnt even know my account number or name. So I said So this is NOT a communication from a debt collector? This is NOT an attempt to collect a debt? Any information obtained will NOT be used for that purpose? And he said something along the lines of yes because I dont even have your information. I tried to argue logic to no avail. 
Breakdown of violation. XXXX. XXXX saying this is not a communication with a debt collector outright lie. False information. He is, indeed, a debt collector. XXXX. XXXX saying this is not an attempt to collect a debt deceptive and false. He works for a collection agency and their main job is attempting to collect debts. XXXX. XXXX saying any information obtained will not be used for that purpose Deceptive and a lie. If I were to give him an account number it could lead to something as small as getting my phone number or name as a contact to something as large as resetting the statute of limitations. 
I would say this is pretty egregious. Thank you guys for doing everything you do and enforcing FDCPA.

Company response to consumer: Closed with explanation