Consumer complaint received 2025-02-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information is missing that should be on the report
Company: MOHELA
State: NC

Complaint narrative:
None of my loans ( including my closed loans ) from MOHELA are being reported to XXXX. They are showing up on XXXX and XXXX, but not XXXX. I reached out to XXXX and they are not receiving any information from MOHELA. I have sent MOHELA 3 separate inquiries, with the first on XX/XX/year>. 

XX/XX/year> ( from me ) : " Hi. I see that my loans have been reported to both XXXX and XXXX. However I noticed that they did not appear on my XXXX report. I contacted XXXX and they said that they do not receive any information from you. Can you please get in touch with them and resolve this? I need my loans to also be reported with XXXX '' On XX/XX/year> ( from MOHELA ) : " Dear, Thank you for contacting MOHELA.

Regarding your request ( s ), MOHELA has submitted a request for a credit review. We do apologize for any inconvenience this may have caused and we appreciate your patience.

If you have any other questions or concerns, please contact us at the number listed below. 
Sincerely, Customer Advocacy Team '' Note that they did not include a phone number. 

On XX/XX/year> ( from me ) : I just recieved a message notifying me that MOHELA has submitted a credit request. What does this mean exactly? Will my loans be reported to XXXX now? 

I did not hear from MOHELA. 

I then submitted a Complaint on XX/XX/year> " Can I please get a response on my Credit Reporting issue? You guys sent an extremely vague message and I have reached back out for clarification, but have heard radio silence for 10 days. '' No response. 

I submitted another issue request on XX/XX/year> " Can I please get an update on my student loan reporting to XXXX? They are on both XXXX and XXXX but not XXXX. I contacted XXXX and they mentioned that they have not received any information from MOHELA. I submitted a request a month ago and received a very vague inbox back saying a credit request has been put in. Can I get an update on the request? Will the loans now start showing up on my XXXX report? '' No response. 

I received a reply to my second issue request ( from XX/XX/year> ) a few days ago ( around XX/XX/year>, don't have exact date ) : " Thank you for contacting MOHELA, Dear, Thank you for contacting MOHELA. Please accept our sincere apologies. We regret that you had a less than satisfactory experience during your interaction with us. We value your feedback, as we understand how important it is to offer exceptional service.

Regarding your request ( s ), MOHELA has submitted a request to expedite the recent credit review request. We do apologize for any inconvenience this may have caused and we appreciate your patience. MOHELA will reach out to you in a separate correspondence once completed. 
If you have any other questions or concerns, please contact us at the number listed below. 
Sincerely, Customer Advocacy Team '' I have not received anything back. I am extremely frustrated at how incompetent MOHELA is and the fact that this shouldnt be an issue in the first place.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation