Consumer complaint received 2025-07-24 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: EdFinancial Services
State: NY

Complaint narrative:
Privacy Breach & Credit Reporting Errors Edfinancial Services To : Edfinancial Services XXXX. XXXX XXXX XXXX, TN XXXX Phone : XXXX Email : XXXX ( if emailing ) CC : Consumer Financial Protection Bureau ( www.consumerfinance.gov/complaint ) Federal Student Aid Ombudsman Group U.S. Department of Education XXXX. XXXX XXXX XXXX, KY XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX Date : XX/XX/XXXX Subject : Formal Complaint Misuse of Personal Information and Inaccurate Credit Reporting Dear Edfinancial Services, I am writing to file a formal complaint regarding the mishandling of my federal student loan account and a serious breach of my personally identifiable information ( PII ) & SENSITIVE DATA. As a Federal Loan Dept entrusted with highly sensitive financial data, your failure to handle my information properly is both unreasonable and unacceptable.

Privacy & Data Handling Breach You sent my private student loan account information to the wrong address, which is not and never has been associated with me. This included sensitive data such as : Account number Loan balance Payment history SENSITIVE DATA Personally identifiable information ( PII ) This action has compromised my personal data and has exposed me to identity theft and financial harm. Given that these are federal student loans, the standard for safeguarding my data is held to the highest level, and this is a clear violation of those expectations.

Credit Reporting Errors As a result of your errors, my credit report now reflects 7 recent missed payments that are inaccurately reported. These entries do not reflect my intent or ability to pay. The miscommunication and non-delivery of account details directly contributed to the missed or delayed payments.

I am fully committed to paying my loans as agreed, but I must first insist that you take the following actions : Formal Requests for Immediate Action : Immediately update my mailing address on file to : XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Conduct a full investigation into the breach of my private information and issue a written explanation and corrective action plan. 

Remove the last 7 non-payment marks from all three credit bureaus ( XXXX, XXXX, and XXXX  ) due to miscommunication caused by ED FINANCIAL error. 

Place my loans into deferment : IN-SCHOOL, UNEMPLOYED, ECONOMIC HARDSHIP or forbearance : temporary hardship while these issues are resolved, as the situation is a direct result of your mishandling of my account. 

Legal and Regulatory Implications : ED FINANCIAL are in potential violation of : Privacy Act of 1974 ( 5 U.S.C. 552a ) Failure to protect sensitive personal information FCRA ( 15 U.S.C. 1681s-2 ) Inaccurate reporting of consumer information GLBA ( Gramm-Leach-Bliley Act ) Failure to protect customer data Higher Education Act of 1965 Mismanagement of federal loan servicing responsibilities Resolution Timeline If this issue is not resolved within 15 calendar days, I will : File formal complaints with the State Attorney, SUPREME COURT, DEPT of EDUCATION Federal Student Aid, and FTC Seek legal counsel to explore privacy-related legal actions Request full administrative forbearance and credit repair relief through the Department of Education I am confident that this issue can be resolved amicably and respectfully if handled with urgency and accountability not only that i can pay the loan as agreed no doubt just please fix my address and phone number and remove the SEVEN ( 7 ) non payments on my credit report with all 3 bureaus. Please confirm receipt of this complaint and respond in writing to the address above. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation