Consumer complaint received 2025-08-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with the payoff process at the end of the loan — 
Company: COLUMBIA BANKING SYSTEM, INC.
State: CA

Complaint narrative:
On XX/XX/XXXX, I went Personally ( via flight ) to the XXXX XXXX XXXX XXXX, and met with XXXX XXXX, Manager. I presented all documents, including that my Cousin, XXXX XXXX XXXX was passing in XXXX XXXX. I am the nearest and only ( mobile ) relative, my XXXX having suffered a XXXX. I asked for full documentation of XXXXXXXX XXXX outstanding Debts, and she stated that was {$39000.00}. but she was not in a position to give me further written information. I made over a dozen phone calls through the coming months to state that my Cousin XXXX had passed away, and that her house was in hazardous condition, in fact, infestation of insects, rodents, mold, leaky roof, and XXXX inches of Dog doo covering any floor. Hundreds of boxes blocked entrance to the Front Door, Bedroom Door, etc. and the fence was broken down. Whatever XXXX was on the property must be reduced to accommodate large Medical bills, Burial Fees, Notary Services, Attorney Fees, and other Creditors. XXXX XXXX refused to accept any phone calls. No phone goes direct to any branch, and I repeatedly tried to contact XXXX XXXX. During these calls, I was told " an invisible XXXX '' was on the property ( I have a copy of the County Records, no XXXX was filed ) and they would stop the closing of {$140000.00} to a XXXX XXXX, and get their payment in full, abusing other creditors. XX/XX/XXXX one of my calls was transferred to XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, NMLS # XXXX, XXXX XXXX XXXX, Direct Line XXXX I explained everything, and sent her a copy of the Death Certificate AND THE SMALL ESTATE AFFIDAVIT, naming me as " Affiant Successor. '' as well as a blank check from XXXXXXXX XXXX  Account. She sent me an e-mail stating they demanded " Letters Testamentary '' even though I clearly explained there are NO Letters Testamentary in Small Estate Affidavit, and XXXX stated, " I have heard from " a third source ' that we need letters testamentary or letters of administration '' and refused to connect me to a Legal Department. I am coping with aggressive tactics from XXXXXXXX XXXX Debtors, and this complete refusal, even to give me the name of an XXXX XXXX representative, nor any information about XXXX 's Investment Acct XXXX, her checking, XXXX or this " Secret XXXX '' breaks not only the laws of Washington XXXX XXXX XXXX Estates Affidavit, but also any claim to integrity or honesty with other creditors or with me. The day prior to XXXXXXXX XXXX Death, receiving NO information from XXXX, I filed a fully legal XXXX on the property. This has been checked by the Probate Attorney, and verified by a Property Tax bill in MY NAME ONLY. It is the best of my belief that XXXX failed to file a XXXX, and in any case will refuse to settle with XXXX and other Claims. For me, the Cost of XXXX in the family plot, XXXX and XXXX come first. They took advantage of her being so sick she was unable to argue with them over their claims.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation