Consumer complaint received 2025-12-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Bread Financial Holdings, Inc.
State: CA

Complaint narrative:
I am submitting this complaint because Comenity Bank is reporting inaccurate, incomplete, and unlawful derogatory information on my credit reports relating to my Comenity credit card accounts : COMENITY BANKXXXXXXXX Acct XXXX Closed Balance : {$910.00} Late payment history for XXXX, but account is still reporting negative history COMENITYBANKXXXXXXXX Acct XXXX Closed Balance : {$620.00} Shows 30/60/90-day lates in XXXX, with ongoing negative monthly reporting despite closure. 
COMENITYBANKXXXX XXXXXXXX Acct XXXXClosed Balance : {$4300.00} Shows 30/60/90/120-day lates in XXXX, with ongoing negative monthly reporting despite closure. 
COMENITYBANKXXXX XXXXXXXXClosed Balance : {$1800.00} COMENITYCAPITALXXXX XXXXXXXXClosed Balance : {$660.00} Shows 30-day lates ( XXXX and XXXX ) in XXXX, with ongoing negative monthly reporting despite closure. 
CARES Act Violation During XXXX XXXX, I contacted Comenity Bank due to financial hardship caused by the COVID-19 national emergency. Under the CARES Act Section 4021, any consumer who was current at the time they sought an accommodation ( payment plan, forbearance, hardship request, or assistance ) must have their account reported as current for the duration of the accommodation. 
When I contacted Comenity in XXXX : I was told all my accounts were current I was told no late payments existed I was told no payment arrangement or hardship plan was necessary Comenity represented verbally that I was in good standing I relied on Comenitys statements. Despite this assurance, Comenity later reported 30-day late payments on these accounts. These late payments occurred only because Comenity gave me false and misleading information. 
Under the CARES Act, if an account is current at the time a consumer seeks assistance, the furnisher must continue reporting the account as current, even if payments are later late as a result of the accommodation or misinformation. Comenity violated this federal requirement. 
This is a clear violation of the CARES Act, FCRA 623 ( a ) ( 1 ) ( furnishing inaccurate information ), and FCRA 623 ( a ) ( 2 ) ( failure to update and correct information ). 
Failure to Conduct Reasonable Investigation ( FCRA 611 ) When I disputed the inaccurate late payments with the credit bureaus, Comenity : Did not review call logs, Did not review my hardship communication, Did not consider the misinformation they provided, Simply verified automated data. 
This does not constitute a reasonable investigation, which is required by the FCRA. 

Because of Comenitys reporting failures : My credit score dropped during the pandemic Comenity closed my accounts punitively I experienced denial of credit and financial products My ability to start a business and maintain financial stability was harmed I continue to suffer damage due to inaccurate derogatory marks Data BreachRelated Concerns Comenity/Bread Financial has experienced data-security issues, and the broader financial industry suffered several large breaches during the same period ( including XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXit breach ). These breaches raise legitimate concerns about potential data inaccuracies, mismatches, or furnishing errors affecting my accounts.

Company response to consumer: Closed with non-monetary relief