Consumer complaint received 2023-12-29 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
I was in the final week of closing on a property in Texas. The house was supposed to close on XX/XX/XXXX in Texas. On Monday, XX/XX/XXXX, I was emailed ( along with my lender ) at XXXX and asked for contact info for the buyer. The display name of the email was the same person who I have been working with at XXXX XXXX based in XXXX. The actual email was " XXXX '' which is different from the real email of XXXX XXXX contact. The loan officer for my lender responded with my name, email and phone number. About XXXX minutes later, I received an email asking me to wire the funds to close on the property, without anyone else on copy. This email came from the loan officer as the display name, but it was actually the same XXXX  noted above. I responded to their email multiple times and they provided the wire instructions. I wired {$100000.00} to XXXX XXXX XXXX, however, did not list the beneficiary as the scammer requested. Instead I put XXXX XXXX on the recipient 's as the receiver account name. I used the account number provided on the scammer 's wiring instructions XXXX. When at closing to sign documents, I told the closer that I wired the closing funds. The closer called the title company, and title said they didn't receive it. Then I contacted my loan officer, and he said he didn't provide the wiring info. That's when I looked back at the emails and realized it was a fraud. I contacted Chase Bank that day ( XX/XX/XXXX ) to recall and reverse the wire. I also submitted an XXXX case to the XXXX  the same night and have been in contact with an agent. He said the resolution needs to come from the banks, but that the scammer 's account was frozen, and the money is held by XXXX XXXX XXXX. A few of the XXXX address in the different scam email headers are XXXX XXXX XXXX Since this happened, I have visited Chase Bank ( multiple branches on XXXX, XXXX, XXXX, XXXX ) and called the recipient bank ( XXXX XXXX ) multiple times. I called Chase Bank 's wire department every day for the first XXXX weeks, and called the consumer complaint department many times. I have called XXXX XXXX XXXX branches ( including the one where the account holder is ) as well as the general customer support. Chase has tried numerous times to contact XXXX XXXX XXXX. According to Chase, XXXX XXXX XXXX has not responded or even acknowledged receipt. Chase then closed the recall due to XXXX XXXX not responding. During a visit and a follow up call to Chase, I successfully reopened the recall case and asked to escalate. I also filed a complaint with Chase bank for closing the case after about XXXX weeks of it being opened. When I contact XXXX XXXX, they will not give much information since I do not have an account with them. They said they do respond to messages and are unsure why Chase would claim XXXX XXXX hasn't responded. I am also filing a police report and will be emailing the executive teams at both banks today.

Company response to consumer: Closed with explanation