Consumer complaint received 2024-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
To Whom It May Concern, I am submitting this formal complaint regarding the ongoing failures of Experian, XXXX, and XXXX to investigate and resolve disputes related to identity theft and inaccuracies on my credit reports. These unresolved complaints, some dating back as far as XX/XX/2024, violate the Fair Credit Reporting Act ( FCRA ), the Consumer Financial Protection Act ( CFPA ), and other federal consumer protection laws. The failure to act in compliance with these laws has caused me significant harm, for which I am seeking full resolution and compensation for damages incurred. 

Details of Complaints XXXX Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with a company 's investigation into an existing problem '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Incorrect information on your report '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with fraud alerts or security freezes '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with a company 's investigation into an existing problem '' Open, no resolution. 
Experian Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with a company 's investigation into an existing problem '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Incorrect information on your report '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with fraud alerts or security freezes '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Improper use of your report '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Incorrect information on your report '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with a company 's investigation into an existing problem '' Open, no resolution. 
TransUnion Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with fraud alerts or security freezes '' Open, no resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Incorrect information on your report '' Closed, but no adequate resolution. 
Complaint ID XXXX ( Submitted XX/XX/2024 ) : " Problem with a company 's investigation into an existing problem '' Closed with feedback provided, but the issue persists. 
Violations of the FCRA and CFPA Failure to Investigate and Resolve Disputes Under 15 U.S.C. 1681i ( a ) ( 1 ), CRAs must investigate disputes within 30 days. Many of the complaints remain unresolved despite being well beyond this timeframe. 
Failure to Provide Notification of Investigation Results Under 15 U.S.C. 1681i ( a ) ( 6 ), CRAs must notify consumers of the results of investigations within 5 business days. I have not received any such notifications. 
Failure to Address Identity Theft Allegations My disputes include multiple allegations of identity theft. The failure to act on these allegations violates FCRA 605B, which requires CRAs to block information resulting from identity theft when appropriate documentation is provided.

Unfair Practices Under the CFPA Allowing fraudulent accounts, inquiries, or inaccuracies to persist is unfair and abusive under 12 U.S.C. 5531, as it causes substantial harm without counterbalancing benefits. 
Impact of Delayed Action Credit Damage : The continued reporting of fraudulent and inaccurate information has resulted in a lower credit score, restricting my access to loans, housing, and other financial opportunities. 

Emotional Distress : The prolonged delays, uncertainty, and risks associated with unresolved identity theft claims have caused significant emotional distress and XXXX XXXX. 

Financial Harm : These unresolved disputes have affected my financial stability, including higher borrowing costs, lost opportunities, and time spent addressing the issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation