Consumer complaint received 2026-01-13 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Keep getting calls about your loan
Company: SLM CORPORATION
State: FL

Complaint narrative:
Along with my other complaint with sallie mae, I keep getting phone calls about my payments. I have gotten phone calls this week more than ever, with at least XXXX calls per day. Some calls are automated, some I answer and no one is on the other line ( I say hello for about XXXX seconds ) then eventually just hang up. I now am getting calls from entry level employees who all are telling me of my payment and ask how much I can pay. 
I have called at the beginning of every month but to see if I have the ability to qualify for any programs cause I can not afford payments at this time, to which, I am always told no. Sallie Mae logs calls and should understand the situation before I get the calls from them. Yet I speak to yet another person who has zero clue what is going on when they should have my call history and info. 

Yesterday XX/XX/XXXX at XXXX, I got a call from an entry level employee and was transferred to a manager after yet again telling them the same story how I can not afford the payments. The manager said there is nothing they can do but make the payments I can or wait until next month where I " may qualify for a program ''. I was also told I they would stop giving me the phone calls. In this phone call to I tried to see if there is administrative forebearance while waiting for CFPB complain number XXXX was processed ( which I was denied ). I am unsure if that is possible to deny that cause they are unable to reach out to me but I am continuing the nightmare of a situation. 

Same day XX/XX/XXXX at XXXX I get yet another call with another entry level sales associate letting me know the same thing. I asked for a manager who said she removed me from the calls. I was also told same thing regarding there is not program for me at this time. 

SAME DAY XX/XX/XXXX at XXXX I get a call where no one answers when I say hello and end up hanging up XXXX seconds later. Mind you I am at work. 
Same day a few minutes later XX/XX/XXXX at XXXX I get another call from automated robot XXXX XXXX XXXX that I have loan payments. Again I am at work, I shouldn't have them harassing me at my work place to get ahold of me.... especially because today I spoke to them well about XXXX minutes. 

Today ( the next day ) XX/XX/XXXX at XXXX I get the same phone call. It was a person on the line this time around. The lady on the phone was being rude because she does not know me and I was telling her that I have spoken to many of her employees and I requested to speak to a manager to fix the problem. She answered the call with my name yet had no info on me which is hard to believe. I told her I wanted to speak with manager and not her. She told me she needed my info ( the same email, address, phone number I have always given and it has not changed in XXXX hours, let alone the last XXXX times they have called since XX/XX/XXXX ). After not giving me to manager she still had the audacity to run me through how much I owe and ask how much I am willing to pay today. I asked her YET AGAIN to let me speak to a manager. Finally I was transferred and the guy on the phone said I should not have gotten the phone calls ( even though I have gotten more ). He said it should be good now and I shouldn't get any more ... Yet I doubt it. 

Enough is enough. I want them to help me. Not to frustrate me by reminding me I do not have the funds to make payments. It is embarrassing enough and I feel it is harassment. I am stressed out enough given the situation and I wish I could pay them but it is unbelievable they do not care and just want money appear out of thin air. 
A little bit of back up info ( as described more in my other complaint with Sallie Mae ), I am on a medical leave from my doctoral level school, only can work part time because no one is hiring me to work If I am going back to school ( starting in XXXX, XXXX ). I am stuck and they want my bills to pile up and get past due and it feels wrong and I am getting calls about a situation I am well aware I am in. 

Of the other phone calls as I mentioned I have gotten XXXX since XX/XX/XXXX, I will list them below : the number that the automation/ noone answers calls : XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX Next is the list from actual people who have been on the other line : XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX XX/XX/XXXX at XXXX Again, they are called mixed between automated, people answering, and nooone answering where I hang up XXXX seconds later. If needed to go further I have screen shots of all the calls between two different numbers to verify all XXXX calls. I have gotten multiple phone calls at work as well, some of which I can not answer given I am working.The phone calls I listed specifically are just the most recent to spark the need for another complaint. 

I want to stop being harassed by sallie mae. I want help that will be beneficial for both sallie mae and myself. Whether I can get forbearance while interest accrues, or give me a payment I cant afford, until I go back in XXXX, XXXX. 

Even after my first complaint, I still am in the XXXX  day mark where I have not heard back from Sallie Mae 's executive team. I am hoping this may help but truly unsure what can help during this stressful situation. Perhaps this is a step in the right direction. 

Thanks

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation