Consumer complaint received 2025-09-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: Ocwen Financial Corporation
State: CA

Complaint narrative:
raft CFPB Complaint PHH Mortgage / XXXX  Subject : PHH Mortgage Unrecorded Shared Appreciation Modification ( SAM ), Unauthorized Fees, and Account Misrepresentation Narrative of the Complaint : I am the borrower on Loan # XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX  XXXX. 

PHH Mortgage/XXXX  is attempting to enforce a Shared Appreciation Modification ( SAM ) purportedly executed in XXXX. However, this SAM is invalid and unenforceable : No Recording : On XX/XX/XXXX I obtained a Certified No Record Statement from the XXXX XXXX County Recorder confirming that no SAM, modification, or lien was recorded between XXXX for my property ( XXXX XXXX ). 

Improper Notarization : Unlike my valid XXXX modification ( properly signed and notarized in XXXX XXXX ), the XXXX SAM has no contemporaneous notarization. It shows a XXXX  notarization dated two months after the purported signature date, which I did not authorize and could not have attended. 

Wrong Address : The SAM lists a XXXX, XXXX  address where I have never resided. My address has always been the XXXX XXXX property. 

PHH Dashboard : PHHs own online portal shows only one valid loan ( Loan # XXXX, {$760000.00} original balance ). No separate instrument or modification appears. The only trace of the SAM is a phantom Shared Appreciation Waiver entry posted years later. 

PHH has also assessed over {$61000.00} in unexplained or unauthorized charges to my account from XXXX to XXXX. These include : Multiple property inspection and property valuation fees ( often monthly, with no evidence of actual inspections ). 

Large title search, publication, posting, and trustee fees despite no foreclosure sale occurring. 

A {$30000.00} Shared Appreciation Waiver entry posted on XXXX years after the alleged SAMwithout any explanation or documentation. 

Payoff quote/appraisal fees ( {$65.00}, {$800.00}, and a {$520.00} penalty ) in XXXX even though I never requested a payoff quote. 

I have repeatedly sent Qualified Written Requests ( QWR ) and Notices of Error ( NOE ) to PHH requesting full accounting and documentation. They have provided only partial records and have never produced an original, properly executed SAM. 

Requested Resolution : Removal of the Shared Appreciation Modification ( SAM ) : Eliminate any reference to, or enforcement of, the alleged XXXX SAM from my loan account. 

Restore my loan terms to the last valid, notarized, and recorded modification agreement from XXXX. 

Reversal of All SAM-Related Charges and Fees : Reverse the {$30000.00} Shared Appreciation Waiver entry dated XX/XX/XXXX and any other SAM-related fees , penalties, or phantom balances. 

Refund or credit all appraisal/review fees, payoff quote fees, and penalties imposed for services I never requested. 

Removal or Documentation of All Unexplained Fees : Provide verifiable invoices or third-party receipts for all charges on my loan from XXXX to present ( property inspections, valuations, suspense transfers, title searches, publication/posting fees, etc. ). 

If PHH can not substantiate a charge with valid documentation, it must be reversed and removed from my account balance. 

Correction of My Account History : Provide a clean, accurate accounting ledger of my loan from origination to present showing only legitimate, documented transactions. 

Update the online dashboard to match the corrected loan balance. 

Written Confirmation : Provide written confirmation within 30 days that these corrections have been made and that my loan account reflects only lawful and properly recorded instruments. 

I am requesting the CFPBs assistance in compelling PHH Mortgage/XXXX  to correct my account, remove unauthorized charges, and cease enforcement of an unrecorded, improperly executed SAM.

Company response to consumer: Closed with explanation