Consumer complaint received 2025-06-02 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: Park Hill Holdings
State: GA

Complaint narrative:
I initially filed my complaint against SafeRent Solutions on XX/XX/year>, detailing egregious violations of the Fair Credit Reporting Act ( FCRA ), including unauthorized access and use of my consumer information, dissemination of false and unverifiable address data, failure to timely block disputed data, and failure to provide required disclosures. These violations directly caused my denial of housing on two occasions. 

On XX/XX/year>, SafeRents representative, XXXX XXXX XXXX, acknowledged my CFPB complaint via email. She stated : Your dispute with XXXX returned an error letter, stating that they needed more information from you, and we sent you a letter on XX/XX/XXXX, by Secure Email, notifying you to contact XXXX directly as per their statement on the document from XXXX  that we forwarded to you. For XXXX the disputes are still pending, and we have been reaching out daily to ask them to escalate the matter. 

Please contact me at your earliest convenience, as I would like to discuss you two new Agency Complaints. Since we are at the mercy of the Bureaus responses at the moment, I would like to discuss what else we can to assist you. 

Sincerely, XXXX XXXX XXXX Legal Rebuttal to SafeRents Statement and Conduct XXXX. Misplaced XXXX XXXX Credit Bureau XXXX XXXX XXXX statement that SafeRent is at the mercy of the Bureaus responses at the moment is a clear attempt to deflect SafeRents independent obligations under the FCRA. As a consumer reporting agency and reseller, SafeRent has a non-delegable statutory duty to conduct a reasonable reinvestigation of disputed information within 30 days and to block disputed data within 4 business days ( FCRA 1681i, 1681c-2 ).

The fact that XXXX returned an error requesting more information, or that XXXX investigation remains pending, does not excuse SafeRents failure to timely block the disputed inaccurate addresses that were used in their consumer reports, nor their continued reporting of unverifiable data. SafeRent can not legally outsource or abdicate its compliance responsibilities by blaming third-party bureaus or consumer responsiveness. 
XXXX. Improper Request for Phone Communication XXXX XXXX request that I please contact me at your earliest convenience to discuss two new Agency Complaints by phone flagrantly is proof SafeRent Acknowledge The Complaints, the CFPB & BBB received complaints from me. 

This insistence on verbal communication constitutes a coercive and evasive tactic aimed at circumventing regulatory scrutiny and limiting documentation of SafeRents handling of these complaints. Such conduct reflects bad faith and further evidences SafeRents disregard for FCRA compliance and consumer rights.

3. Failure to Address Core Violations While SafeRent has acknowledged receipt of my complaints, it has failed to provide any written, substantive response addressing the core issues of unauthorized data access, use of inaccurate and unverifiable data, failure to block disputed information timely, and failure to provide required disclosures. This pattern of obfuscation and delay compounds the harm caused. 



Summary of SafeRents Violations Unauthorized access and use of my consumer data without permissible purpose or my consent ( FCRA 1681b ).

Failure to ensure maximum possible accuracy by reporting false addresses and only deleting them after dispute ( FCRA 1681e ( b ) ).

Failure to block disputed data within 4 business days as required ( FCRA 1681c-2 ).

Failure to provide clear, consistent disclosures about the nature and source of consumer reports and scores ( FCRA 1681g ).

Willful and negligent noncompliance, evasive communication tactics, and bad faith conduct ( FCRA 1681n and 1681o ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation