Consumer complaint received 2026-03-10 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: FL

Complaint narrative:
Complaint Against XXXX XXXX XXXX XXXX XXXX Payment Refusal, and Resulting Judgment I am submitting this complaint regarding the actions taken by XXXX XXXX XXXX XXXX related to my rental payments, refusal to accept payment, and the resulting eviction and financial judgment that followed. In XX/XX/year>, I moved into an apartment at XXXX XXXX and paid a {$5000.00} deposit. When my XX/XX/year> rent became due, I attempted to make the payment through the online system provided by the leasing office. When I contacted the leasing office regarding payment, I was informed that my balance showed as XXXX and that everything had been paid online. Based on this information provided directly by the leasing office, I did not make an additional payment for XXXX because I was told there was no outstanding balance. On XX/XX/year>, I attempted to pay the monthly rent amount of approximately {$3300.00}. A few days after making that payment, the funds were returned to me and the payment was not accepted. After that point, I continued attempting to resolve the issue and pay the rent owed. However, the leasing office repeatedly refused to accept my rental payment. The property had a policy stating that if rent was late, a late fee of 10 % of the monthly rent would be charged and additional late fees would continue until the rent was paid. Despite my attempts to make payment, the leasing office would not accept my rent payments for several months. Because payments were not being accepted, the account continued to accumulate late fees and charges. From XXXX through XX/XX/year>, I attempted to address the issue and make payment, but the leasing office continued to refuse my payments. As a result of the balance continuing to increase due to late fees and the refusal to accept payment, eviction proceedings were eventually initiated against me. I was forced to vacate the property in XX/XX/year>. After leaving the property, I did not receive meaningful communication or attempts to resolve the balance directly. Instead, a judgment was entered against me without my understanding of how the balance had grown to the amount claimed. I later discovered that the alleged balance had increased to more than {$15000.00}. I believe this situation resulted from the propertys refusal to accept rent payments while simultaneously continuing to apply late fees and penalties. This created an artificially inflated balance and ultimately led to eviction and a judgment that I believe is inaccurate and unfair. I am requesting that this matter be reviewed and investigated, including : Why my rent payment was returned in XX/XX/year> Why the leasing office refused to accept rent payments afterward How late fees were allowed to accumulate while payment was being refused How the final balance and judgment amount were calculatedI am seeking correction of the account balance, removal of any improper fees, and a review of the judgment amount that has been reported against me.

Company response to consumer: Closed with explanation