Consumer complaint received 2024-07-02 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Wells Fargo has not asked us for any information that caused them to not deposit our funds. They said the money was sent back XX/XX/XXXX, but the exchange broker confirmed that the funds are still at Wells Fargo ad of XX/XX/year>. They received our wire back in XX/XX/year>, but without asking us for any information they XXXX have needed, simply not communicating with us and not depositing our funds. 

These are the communications with XXXX, Wells Fargo and a banker at Wells Fargo. 
Hello, Thank you for your email. XXXX does not stop, seize, or hold funds. Financial institutions stop to investigate and release, reject, or block transactions or accounts pursuant to U.S. sanctions regulations.Please be advised that, in the course of investigating a potential sanctions nexus, a bank may request additional details from its customer, as part of the banks operations. This is not a request from XXXX. If a bank is unable to clarify a potential sanctions nexus, they may be unwilling or unable to process the funds forward. Please encourage your financial institution to contact XXXX if they continue to have sanctions-related questions after you have provided the requested information. XXXX toll-free Hotline number is XXXX or XXXX. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) U.S. Department of the Treasury Contact Us : XXXX XXXX XXXXXXXX XXXX XXXX, Please follow through with this, I am very upset with how XXXX is not doing his job on this hassle. You have left me with no options but to seek legal actions against your various departments for not providing a clear response AFTER OBTAINING A SIGNATURE FROM OUR SON. 

This is total breach of our banking rights and I will assure you of a full-blown lawsuit against Wells Fargo for violating our banking rights even for being in compliance and fully transparent. 

This is totally unacceptable and I will see to the end to see who is responsible for not acting in good faith and in violation of my rights. XXXX, your Manager, is a big part of this problwm foe not doing his due diligence. 



XXXX Agent, Thank you for your prompt response, Wells Fargo has not asked us for any further information, nor did we refuse to provide any information they requested of us., but they simply refused to deposit our funds, after their golbal sanctions unit refused the deposit, despite their XXXX unit approving it. 


We are now hiring an XXXX lawyer to look into this issue of how Wells Fargo is overstepping their authority in violating various financial banking laws against us. We have had no issues, until now and without any clarifications or reasons by this irresponsible and careless financial institution, Wells Fargo. 

Sincerely, XXXX XXXX, XXXX, XXXXXXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation