Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: AMERICAN EXPRESS COMPANY
State: WA

Complaint narrative:
I am filing this complaint against American Express ( Amex ) regarding their negligence in reporting accurate information to the credit bureaus, which has significantly impacted my credit score and ability to secure a home loan. This situation has resulted in financial losses, multiple hard credit inquiries, and considerable XXXX XXXX 

Background Information : I currently hold XXXX credit accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Recently, I began the process of purchasing a home and approached multiple lenders for a mortgage. During this process, the lenders performed hard credit inquiries, and I discovered that my credit score was being reported as XXXX, significantly lower than my XXXX score of XXXX. After several hard inquiries, I investigated further to understand the cause of this discrepancy. 

Details of the Complaint : Incorrect Reporting of a Delinquent Account : Upon investigation, I discovered that Amex had erroneously reported a delinquent account under my credit profile since XXXX. 

This delinquent account was incorrectly attributed to me, which negatively impacted my credit score. 

I contacted Amex on XX/XX/XXXX, and they acknowledged their mistake. They subsequently removed the erroneous account from my credit profile. 

Failure to Report XXXX XXXX XXXX  Account : While auditing my credit reports with XXXX, XXXX, and XXXX, I noticed that Amex failed to report my XXXX XXXX XXXX, which I have held for XXXX years. 

Only my more recent XXXX XXXX  card was being reported. The absence of the XXXX XXXXXXXX card further affected my credit score, as it did not reflect my full credit history. 

I contacted Amex, and they stated that they had initiated a request with XXXX to correct this error. However, they informed me that it would take up to 60 days to resolve. 

A similar case happened where XXXX had reported an additional account on my XXXX report. I raised dispute request with XXXX to remove the errorneous account. XXXX dispute Confirmation # XXXX Impact on My Mortgage Process : Due to XXXX reporting errors, my credit score was inaccurately low when lenders conducted hard pulls on my credit. 

This led to repeated hard inquiries by multiple lenders, further compounding the negative impact on my credit score. 

As a result, I was unable to secure a mortgage to purchase a home, causing significant financial and emotional distress. 

Impact on Me : Financial Losses : The lower credit score disqualified me from favorable loan terms, increasing my cost of borrowing. 

Repeated hard inquiries have further diminished my credit score. 

XXXX XXXX : The prolonged process of addressing Amexs errors and the resulting delays in securing a home loan have caused considerable anxiety and frustration. 

The situation has disrupted my ability to make timely financial decisions, undermining my financial stability and peace of mind.

Company response to consumer: Closed with explanation