Consumer complaint received 2023-07-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: SELECT PORTFOLIO SERVICING, INC.
State: MD

Complaint narrative:
Requests for Loan Modifications since XXXX have been continuously denied. I suffer major health collapse in XXXX  which seriously impacted my ability to work while I rehabilitated. SPS continually gave false hopes and would not accept any payments during that time. We soon nationally entered into a pandemic further preventing primary borrower from working. Primary borrower was declared permanently XXXX XXXX in XXXX  and made more attempts to satisfy arrearages. First by Shortsale whereby XXXX  separate sales collapsed due to SPS not performing there due diligence and having to delay settlements and both times each buyer chose other homes. Courts closed and I still tried to mediate virtually but SPS still refused to help. Fast forward to XX/XX/XXXX after more than XXXX  requests for mortgage assistance and SPS grant trial mortgage modification that doubles mort payment. Then, at the XXXX payment during mortgage XXXX  was exposed to bank fraud via SPS mortgage company internal staff. Causing yet again another instance to reapply for mortgage assistance. Now XX/XX/XXXX, SPS Mortgage company offers another trial mortgage modification plus increased property taxes and insurance also twice times the normal mortgage payment and i simply can not bear that burden on XXXX  incomes, tenant rent, and spousal support. So I then requested SPS servicing to allow me to short sale the property because I have exhausted all savings, resources and family help at this point with no fixed loan modification still not in place. SPS then becomes relentless to foreclose on property knowing I am an XXXX With a XXXX XXXX, minor child, and co borrower has long sense abandoned the property and obligation and filing for XXXX  XXXX bankruptcy. Ive lived in this home made major home improvements for nearly XXXX  years and have no equity due to a underwater economy. XXXX  monies I have had access have been used to maintain and upkeep there assets and yet SPS doesnt even want to afford me with relocation assistance know I have XXXX  XXXX. This shows how they are socially in-XXXX  and have no awareness for those that undergo disaster outside of there financial ability. Also, how they would discriminate in offerings to one that is protected by XXXX right. Then, most importantly how they will accept federal aide money and not use it for the purpose its intended. Lastly, I applied for the HAF program and due to the time we refinanced in XXXX, SPS continues to provide false home origin mortgage and documents to ensure we are afforded the aide we need. Moreover, I believe this is intentionally done to bring harm to me the homeowner ( buyer ) and further demonstrating how big business can dominate the little home owner. I end to say my attempts to give SPS the desired amount to remedy the arrearages never was reciprocated with other alternatives that have come along for example principal reduction, lower interest rates, capitalization over a reamortization of terms. My complaint is just another of many against SPS Servicing who we all know is disguised name and face to XXXX XXXX companies who afforded us the mortgage crisis we are in today. Just with this home purchase my wife and I have had the unfortunate experience to be under there financial portfolio, we started with XXXX XXXX, went to XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, and now SPS Servicing the worse.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation