Consumer complaint received 2026-05-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: TX

Complaint narrative:
On XX/XX/year> XXXX XXXX fraudulently charged me {$100.00} for a subscription that I never authorized. I told my bank about it to stop the transaction and I told PayPal about it to get the payment reversed. On XX/XX/year> PayPal issued a credit of {$100.00} for that erroneous charge. My bank, on XX/XX/year> issued a credit to my account of {$100.00}. I didn't realized I'd been given a refund twice until I found out that PayPal had frozen my account. I tried talking to them and I found out that they are demanding I pay them {$100.00}, which is the original purchase price that I was charged, even though their refund to me was only {$100.00}. They claim it's because of the conversion rates at the time of the refund but this is not a case of I returned an item and there's a restocking fee. This is a case of I was charged for something I never ordered and then was refunded less than the charged amount. PayPal is registered in California and is required to refund me the purchase price that I paid. It is incumbent on the seller ( XXXX XXXX ) to pay whatever conversion rate amount is necessary to ensure that I receive the full purchase price in the currency that I paid it in. I did not pay in XXXX, I paid in USD. My refund, since I never ordered this product in the first place needs to be what I was fraudulently charged with no fees deducted. Any fees owed to PayPal for that days conversion rate is owed by the seller, not me. I've tried reaching out to PayPal and I'm getting the run-around because they're hoping I'll go away. But this is wrong, they are cheating me and the amount is irrelevant. PayPal 's user agreement policy states : If PayPal performed currency conversion for your transaction and a refund is issued : Within 1 day of the date of the original payment, PayPals transaction exchange rate ( including a currency conversion spread ) used at the time of the original payment will apply. Beyond 1 day of the date of the original payment, PayPals transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply. I was out of town when the original fraudulent transaction occurred and it was impossible for me to have made a complaint the same day. More importantly though, is that the transaction was fraudulent. I never asked for the product, I never authorized the transaction and therefore the 24-hour limit to receive a full refund does not apply. Because the XXXX XXXX company fraudulently charged me, they are responsible for any fees PayPal may try to enforce. PayPal is claiming that I reported the transaction on XX/XX/year> but they are clearly not telling the truth. How could I have received a refund on XX/XX/year> if I had not reported the incident until 10 days later? I reported the incident on XX/XX/year> via chat with two different representatives as well as online on the PayPal website. But regardless of whether I made the dispute within their 24-hour window, this was a fraudulent transaction, not a purchase that arrived broken, or I was returning, or unsatisfied with. It was FRAUDULENT.

Company response to consumer: Closed with explanation