Consumer complaint received 2025-10-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: DC

Complaint narrative:
I am writing to formally file a complaint regarding the handling of my personal account with Wells Fargo Bank. On Saturday, XX/XX/year>, at XXXX AM, I received an email from Wells Fargo stating that my account was set to be closed on XX/XX/XXXX due to " XXXX or more money transfers to your account reported as unauthorized. '' At no point did Wells Fargo contact me to request clarification or information about these transactions. I was not given any opportunity to dispute the reported transfers. Despite contacting the bank multiple times by phone, I was not provided with any details regarding which transactions were under review. I was denied access to my account, funds, and supporting documents needed to defend myself. During these interactions, I was consistently met with rude customer service and conflicting information from different Wells Fargo representatives. 

Since XX/XX/year>, I have had no access to my funds or account information. On XX/XX/year>, I spoke with a representative from the XXXX XXXX, who informed me that a cashiers check in the amount of {$150.00} had been issued and that it would take up to XXXX additional days to reach me. This resolution is both unreasonable and unacceptable. I requested to visit a local Wells Fargo branch to retrieve the funds in person and was denied multiple times. 

I have also formally requested all information and data associated with my account and my Social Security number. I was repeatedly told that this information could not be provided. I was not allowed to represent myself during the banks investigation. When I inquired about submitting documentation to prove the legitimacy of the transfers, I was misinformed and told I was not allowed to do so. 

It took multiple calls and managerial escalations for me to obtain the name of my case XXXX. However, the assigned case XXXX for the XXXX XXXX investigation failed to contact me or provide updates regarding the case. I have documentation and recordings that verify the transfer reported as fraudulent was, in fact, legitimate and authorized. 

I sent an email to the Wells Fargo XXXX Department on Wednesday, XX/XX/year>, at XXXX PM, after finally being advised that I could submit evidence for review. After receiving no response, I followed up again on Tuesday, XX/XX/year>, at XXXX PM. At that time, I was informed that my original email had not been received. Furthermore, I had not been provided with a relevant case number that was necessary for proper submission. 

I believe XXXX XXXX actions constitute unethical and potentially unlawful behavior. Denying a customer access to funds without transparency, due process, or XXXX XXXX for recourse is not only unjustit XXXX violate consumer protection laws. I am requesting a thorough review of my case, a full explanation of the actions taken by Wells Fargo, immediate access to my remaining funds, and a complete release of all records and documentation associated with my account. 

Please confirm receipt of this complaint and provide details on how it will be escalated and reviewed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation