Consumer complaint received 2026-02-09 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
The submitted evidence corroborating these inaccuracies is self-evident ; nevertheless, despite XXXXur separate requests for reimbursement Wells Fargo continues to disregard this documentation. The bank has failed to provide a substantive explanation for misrepresenting 'available funds ' and 'current balance ' at the time of the transaction data that was detrimentally relied upon for a wire transfer. Furthermore, by serving as a pivotal facilitator in a business transaction that hinged on their real-time financial reporting, Wells Fargo breached its fiduciary duties through systemic negligence. 

Wells Fargo has refused to acknowledge that they have a FIDUCIARY responsibility to their customer when strategically involved at the time of the transaction. On XX/XX/year> an {$11000.00} deposit was made into my Wells Fargo account. I was provided with a deposit ticket indicating that the {$11000.00} funds will be available on XX/XX/year>. On XX/XX/year>, my on line account indicated that these funds were available and as a result my available balance was {$20000.00} ( see attached documentation ). I contacted Wells Fargo by telephone and explained that I was relying on the availability of these funds prior to sending a wire transfer for {$3600.00}. I was told that the funds were cleared and available for withdrawal AS THE ATTACHED DOCUMENTATION CONFIRMS. On XX/XX/year> at XXXX XXXX  EST I sent the wire transfer relying on the advice provided by Wells Fargo. On XX/XX/year> at XXXX XXXX  EST, I received an email for UCF-uncollected {$11000.00} ( see attached documents ). Contact was made with XXXX XXXX XXXX  Teller XXXX ( no last name ). XXXX provided that there have NOT been sufficient funds in this account to cover {$11000.00} for a very long time, and the issuer of the check did not write this check in good faith, an internal failure by Wells Fargo, resulting in the customers loss of {$3600.00}. 

Wells Fargo own policy states Wells Fargo available funds means the amount of money in your account that you can use for spending and withdrawals immediately. How it works : refer to a receipt from the deposit which will include information about any holds. Account activity : You can check the status of your deposit and when the funds will be available in your accounts activity on line. Notifications : Wells Fargo will notify you by mail and/or email if a hold is placed on a deposit. Available funds vs. Current Balance : Your available balance is the amount you can spend. Your current balance is the amount including any pending transactions that havent been finalized yet. Wells Fargo has not acted in the best interest of their customer. 

I therefore request reimbursement of {$3600.00} which was stolen as part of a scam resulting from Wells Fargo providing inaccurate and false information as described above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation