Consumer complaint received 2017-01-06 00:00:00
Product: Credit card — 
Issue: Cash advance — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MS

Complaint narrative:
I am writing today to let you know I am having issues with Captal One due to the fact they are saying they do not know that I am the person using the Sparks Business Capital One Visa Card. I told them numerous times and I told them I sent them a fax with my driiver 's license picture, license number and address in the driver 's license as well. Also, I sent them by fax my social security card which I told them what nobody else knows that I am from XXXX XXXX. Also, i sent them a copy of my utility bill from XXXX from my home address XXXX XXXX XXXX XXXX XXXX. XXXX . XXXX XXXX XXXX XXXX. And Capital One is still telling me they still have to verify if the person that is using the card is really XXXX XXXX XXXX. I kept telling them my name is under my picture. How can you not know it is me? Anyway, I had to hang up the telephone because I got upset with them since I was trying to purchase something from XXXX and could not purchase anything due to the fact they deactivated my card because they said their was fraudulent activity going on with the card when really I was the only one using the card ever since I got the card in the mail two weeks ago and they are just now trying to find out if thier is fraudulent activity going on they do not know how to handle any business. Capital One told me it would take the fraudulent department 3 days to validate and verify the person that is using the card is really XXXX XXXX XXXX. Please help me, because I have to take my card back to the car rental place at XXXX tomorrow and I need the money on the card to put gas in the car otherwise I will be severely penalized on my credit card and XXXX will charge my credit card XXXX because I did not fill up my gas tank or leave it on full before I return my vehicle to XXXX the car rental company tomorrow at XXXX. That is why Capital One does not understand the harsh implications of their actions could mess them up as a company and mess me up, due to the fact I will have less money to use due to their actions of deactivating my business visa credit card due to fraudulent activity. Also, I am trying to take care of getting my car out the shop, so I will have transportation to and from work as well. So I was trying to get a cash advance for that as well to pay for my car to get fixed, so I can put my car on the road as early as next week. I have a {$1000.00} more dollars on my card and I was only trying to use {$550.00} today and after the hold was taken off my card for the car rental at XXXX on tomorrow I was going to pay another {$200.00} for my car to get fixed promptly, so I could have use of my own vehicle that someone tore up and did not repair the damages. I ended up repairing the damages myself. A person that messed my car was XXXX and she tried to avoid me by moving all the way to XXXX. So I have to do an investigation to try and find her so I can make her pay for the damages she caused as well to my vehicle. I have an XXXX, which I paid {$5000.00} for with cash.

Company response to consumer: Closed with explanation