Consumer complaint received 2024-03-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: MoneyLion Inc.
State: MI

Complaint narrative:
It seem that Companies like the CFPB have become COMPLICIT and have turned a blind eye to the Companies who do wrong. Moneylion clearly didn't learn from their lawsuit by the CFPB because they continue their shenanigans on customers. They also dodge customers by taking days and weeks to respond. No Company should be able to hide out and dodge their customers. Any Company that does this need to be closed down or given a big fine. 

* ( XXXX ) ...... 
Moneylion clearly didn't learn from the last lawsuit against them by the CFPB. Now Moneylion for nearly 30 days have been giving customers the run around and refuse to fix their app. Moneylion was made aware of their app issues in XXXX yet instead they did a temporary fix and never actually fixed the app issues in XXXX. 

* ( XXXX ) ...... 
Now in XXXX once again Moneylion has new app issues that they're once again doing another temporary fix for multiple app issues instead of actually fixing the issues with their app. It'll be 30 days on XX/XX/XXXXXXXX  and Moneylion refuse to fix their app issues. And now Moneylion 's app issues have gone haywire due to all of their temporary fixes and they clearly can't fix the issues now like they should've done in XXXX. I included pictures of the issues i've reported to Moneylion. For nearly 30 days someone name XXXX have sent me emails with ridiculous suggestions telling customers that the app issues would be fixed day after day for the last 3 weeks. Moneylion as of Saturday XXXX still refuse to actually fix their complaint. XXXX for 3 weeks have sent me one ridiculous email suggesting i do this and that and it would fix the app yet as of today Saturday XXXX and the app is NOT fixed. XXXX claims that he's been talking to another department yet i don't believe this other department don't exist. If they did why aren't they able to fix their app issues. XXXX act as if he doed n't comprehend simple English. He says one thing then does another. He's also a LIAR who changes his story faster than a person can blink their eyes.

*MONEYLION 'S APP ISSUES ...... 
I included pictures of the app issues Moneylion refuse to actually fix. Instead they keep doing temporary fixes and now their app have gone so haywire Moneylion clearly have no clue how to fix their own app yet they're blaming everyone from the customers, to the customer 's cards, to the banks yet Moneylion won't blame themselves for all of their temporary fixes causing the app issues to go haywire. I've never seen a Company not able to fix their own technical issues. 

*REPORTING FALSE INFORMATION TO THE CREDIT BUREAUS ...... 
Moneylion also on XX/XX/XXXX chose to FALSELY report to the 3 Credit Bureaus that my loan payment was late when in fact i had already paid the loan in full and there was no payment due. Moneylion 's false reporting caused my credit score to drop drastically. I also requested Moneylion to remove ALL of the NEGATIVE information from all 3 of my credit reports yet XXXX had an excuse then lied that my payment was late and i've NEVER had any late payment unless it was due to their XXXX app not letting customers change their bank information and their cards yet Moneylion blames the customers and the banks.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with non-monetary relief