Consumer complaint received 2026-02-16 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: TRUIST FINANCIAL CORPORATION
State: NC

Complaint narrative:
To Whom It May Concern, I am submitting this formal complaint against Truist Bank for continuing to furnish an inaccurate and legally inconsistent charged-off credit card tradeline while failing to issue the required IRS Form XXXX after treating the debt as a canceled loss. 

This conduct violates 26 U.S.C. 6050P, Treasury Regulation 1.6050P-1, and multiple provisions of the Fair Credit Reporting Act ( FCRA ). 

Account Information Creditor : Truist Bank Account Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Type : Credit Card Date Opened : XX/XX/XXXX Closed Date : XX/XX/XXXX Reported Balance : {$6500.00} Account Status : Collection / Charge-Off Bureaus Reporting : XXXX XXXX XXXX  Admission of a Cancellation-of-Debt Event Truist Bank is reporting this account using explicit cancellation language, including : Charged off as bad debt Canceled by XXXX XXXX Unpaid balance reported as a loss by the XXXX XXXX These statements constitute an identifiable cancellation-of-debt event under : 26 U.S.C. 6050P ( a ) Treasury Regulation 1.6050P-1 ( b ) ( 2 ) Federal law requires a creditor to issue IRS Form XXXX when {$600.00} or more of indebtedness is canceled or discharged. 
This account exceeds that threshold. 

To date : No Form XXXX has been issued or provided No documentation has been produced showing the debt remains legally enforceable A creditor can not cancel a debt for accounting and tax purposes while simultaneously reporting it as owed on a consumer credit report. 

XXXX XXXX & FCRA Violations By continuing to report this account as a collectible charge-off after declaring it canceled and a loss, Truist Bank is furnishing materially misleading information, in violation of : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Furnishing information that is inaccurate or misleading. 

15 U.S.C. 1681s-2 ( b ) Failure to conduct a reasonable investigation and verify the legal status of the debt. 

15 U.S.C. 1681e ( b ) Failure to maintain reasonable procedures to assure maximum possible accuracy. 

Under XXXX XXXX reporting standards, a tradeline may not continue to report a balance owed after being classified as canceled, charged off as bad debt, or written off as a loss. 

Demand for Relief I hereby demand that Truist Bank : Immediately delete this tradeline from all consumer reporting agencies, including XXXX XXXX, and XXXX. 

Provide a copy of the IRS Form XXXX issued for this account ; or Provide written documentation establishing that no cancellation-of-debt event occurred and the legal basis for continued reporting ; or Absent production of legally required documentation, continued reporting constitutes willful noncompliance with federal law. 

This complaint is being submitted to the Consumer Financial Protection Bureau ( CFPB ) for regulatory review and enforcement. 

Please provide a written response within the CFPB-mandated response timeframe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation