Consumer complaint received 2024-05-18 00:00:00
Product: Debt collection — Payday loan debt
Issue: Threatened to contact someone or share information improperly — Contacted your employer
Company: Nationwide Capital Services, LLC
State: FL

Complaint narrative:
NOTE : I submitted this complaint to my home state 's regulatory agency : Florida XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, I receive a call from a debt collector identifying themselves as " Structured Settlement '', but their legal name is Nationwide Capital Services , LLC. I agreed to pay ~ {$300.00} of my {$2900.00} debt balance and my XXXX  card was successfully charged for ~ {$300.00} the same day. I agreed to a payment plan, but it was verbal, not in writing. Unfortunately, I could not make another payment of ~ {$300.00} on the next scheduled date, and I called back asking for an alternative arrangement. The arrangement was made, but the phone representative made warnings about " last chance '' on short notice which was unusual for a debt collector, and it gave me a suspicious impression. I did some research. Nationwide Capital Services has no mailing address in Florida, no website, and no e-mail address to send correspondence. They do have a phone number and a XXXX address, but it points to a XXXX XXXX  XXXX On or about XX/XX/XXXX, I called " Structured Settlement '' again, but this time, I used an audio recorder and disclosed to the phone representative that I was recording the call. The first phone representative threatened to send my account " to my employer '' and gave a negative reaction when I disclosed I was recording the call, and the rep terminated the call, without providing me the mailing address where I can send Certified First Class Mail. On or about XX/XX/XXXX, I made another phone call to Nationwide Capital Services ( d/b/a " Structured Settlement '' ), and it was a different phone representative, who demonstrated good conduct and professionalism. However, I still have serious concerns about the Nationwide Capital Services organization. I have good reason to believe this debt collection organization is non-compliant with state and federal statutes, or at the very least, failing to follow industry best practices. 
SUMMARY OF ISSUES : * NO ACTIVE LICENSE with Florida XXXX XXXX XXXX XXXX XXXX Nationwide Capital Services had a license in the past, but it was expired as of XX/XX/XXXX ( license # XXXX ) * Nationwide Capital Services does NOT have its Florida registration listed in XXXX, which suggests it's probably not authorized to perform debt collection activity in Florida? ( see : XXXX : XXXX ) * Nationwide Capital Services does NOT have a mailing address in Florida, but a registered agent is specified ( see XXXX, XXXX # XXXX ) * I witnessed unprofessional conduct from Nationwide Capital Services call center staff. 
* More specifically, a Nationwide Capital Services phone representative made a veiled threat about sending my debt " to my employer '', implying accelerated garnishment, even though I'm making an effort to pay. I have the impression they may be using psychological pressure tactics? ( I think this falls under Florida State Statues 559.72 ( 9 ), not sure about the Federal code/regulation ) * Is it possible to have my debt account transferred to another collection agency that is more reputable, professional, and licensed in the state of Florida? 
* The original creditor was XXXX  XXXX, which is a tribal pay-day lender based in South Dakota XXXX XXXX XXXX XXXX  XXXX XXXX 
I can provide additional information upon request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation