Consumer complaint received 2025-02-28 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: ASSOCIATED BANC-CORP
State: IL

Complaint narrative:
Associated Bank failed to provide any verification or validation of an accounts receivables on their books. They told us they " don't own the account ''. They claimed " the investor/owner '' was XXXX XXXX XXXX Without assigning any alleged account, Associated Bank has hired, two law firms, it seems to file a " complaint for foreclosure '' which was not verified, naming themselves as " owners of note, mortgage, and indebtedness ''. This is despite having repeatedly told us they did not own any account. The complaint was not verified, nor was it supported by any authorized representative of the company 's affidavit, facts, or genuine recorded instruments. They claim they now " own '' the account, despite having " CLOSED '' this alleged account, when the entire credit obligation was fully discharged under title XXXXXXXX XXXX XXXX Yet they continue to send " past due '', call, send dunning letters, threaten to take legal action that they can not lawfully take. 
Facts are : my husband acquired the land in XXXX. Owns it outright. The private, custom, site build home was built by my husband and his modest construction loan was fully paid off, by him, in XXXX. No " refi '' or " credit line '' has ever been extended or provided to my husband. I have never been on any financial transactions, neither am i on his land deeds. XXXX XXXX confirmed this as they refused to provide info to me because I was " never their customer '' and yet, this pretend lender, XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX have unjustly enriched themselves of hundreds of thousands of dollars of my family 's money they were never entitled to. For starters-Rule of 78 was used to amortize each sham, undisclosed " refi '' which my husband has paid, under duress. After an unlicensed, fraud XXXX XXXX was charged with setting up an escrow account for insurance and taxes, only, he illegally committed aggravated identity theft and stripped my husband 's equity over and over and over again. With absolutely XXXX benefit to my husband or my family. We paid retail price, with tax for all our building materials, we have thousands of hours of labor in our custom site built property, Associated Bank 's HELOC extension of a credit line was duly discharged as was the bogus " mortgage '' XXXX XXXX abusively and deceitfully consummated for my husband. We received NOTHING from the fraudulent, undisclosed, abusive, predatory transaction. I recently discovered this racket, and I demand the unearned interest, unreasonable sham fees and charges for each undisclosed closing, as well as all payments we have made for accounts that haven't been genuine, as the sham mortgage company, who NEVER PROVIDED any loan to my husband or our family, is defunct. There are no records of any alleged " refi '', there was no actual transaction, and now the FTC, the OCC neither CFPB can locate anything, any alleged loan, this is all void ab initio.

Company response to consumer: Closed with explanation