Consumer complaint received 2024-07-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: MO

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX  XXXX, IA XXXX Re : Dispute Regarding Inaccurate Late Payment on Wells Fargo Auto Loan Dear CFPB, I am writing to dispute a late payment reported on my credit report by all XXXX credit agencies for a Wells Fargo auto loan account. The late payment is listed for XX/XX/XXXX. 

Dispute Details : I have a history of on-time payments for all accounts, with no late payments in the past XXXX  years since I started my credit history. Maintaining a good credit score is important to me, and this inaccurate late payment is significantly impacting my credit report. 

I believe the reported late payment is inaccurate due to errors beyond my control that wells fargo had control of : Attempted Online Payment and Phone Payment in XX/XX/XXXX : In XX/XX/XXXX, I encountered issues logging in to my Wells Fargo online banking system due to problems with my password. Even resetting it didn't resolve the issue. Knowing the importance of on-time payments, I called Wells Fargo in XXXX to make a phone payment. Unfortunately, during this phone transaction, a Wells Fargo representative incorrectly entered my routing number, causing the XXXX payment to fail. My attached bank statements prove I had more than enough funds to cover my XXXX payment. 

Discovery and Resolution in XX/XX/XXXX : I wasn't aware of the failed XXXX payment due to the routing error until XX/XX/XXXX, when I made my regular XXXX payment. Upon discovering the error, I immediately contacted Wells Fargo again and ensured both payments for XXXX and XXXX. 

Previous Dispute Attempts : I submitted a dispute directly to Wells Fargo in XX/XX/XXXX, but my request was denied. 

I have also filed disputes with all three credit reporting agencies : XXXX : Denied my dispute. 
XXXX : Sided with me and removed the late payment. 
XXXX : Dispute is currently pending. 
Supporting Documentation : Given the documented online access issues, the error by a Wells Fargo representative, and my consistent XXXX history of on-time payments for this loan, and proof of funds in XXXX I believe this late payment is inaccurate and should be removed from my credit reports. I want to take into consideration of my clean record vs Wells Fargo ill practices and reputation over the past XXXX  years. This is an easy resolution and can be XXXX step in the right direction for all their past ill practices and wrongdoings. 

Supporting Documentation : I have attached copies of the following documents for your reference : My bank statements reflecting the XXXX and XXXX payments, demonstrating sufficient funds were available. 
Proof of my dispute attempts with Wells Fargo and the credit reporting agencies ( if applicable ). 

Desired Outcome : I kindly request that you investigate this matter with Wells Fargo and request the removal of the inaccurate late payment from all three credit reporting agencies ( XXXX, XXXX, and XXXX ). 

Thank you for your time and attention to this matter. I look forward to your prompt resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation