Consumer complaint received 2025-01-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
XXXX. On XX/XX/XXXX I received my credit report from Equifax via Email showing errors on my Credit report from XXXXXXXX XXXX XXXX 
XXXX. I contacted Equifax on errors of payments for XXXX and XX/XX/XXXX. But Equifax said it is the responsibility of XXXX to report information to them. 
XXXX. However, on Equifax reported on Actual Payment Columns my payment of {$360.00} for XXXX and {$360.00} for XXXX but Equifax errored by Not Posting those payments in the column of Last Payment Dates, but errored greatly by posting XXXX XXXX XXXX as my last payment date as XXXX XXXX XXXX for both months, XXXX. And Equifax further errored by reporting my account as XXXX days due to their error of not properly posting my payments of of {$360.00} for XXXX and {$360.00} for XX/XX/XXXX. On XX/XX/XXXX Present I have been reaching out to XXXX  for their explanation and my request to correct errors of reporting my payments for XXXX and XXXX but no resolution given or sent to Equifax to present. 
XXXX. On XX/XX/XXXX I received my credit report from Equifax via Email showing errors on my Credit report from XXXX Credit Card. 
XXXX. I contacted Equifax on errors of payments for XXXX and XX/XX/XXXX. But Equifax said it is the responsibility of XXXX to report information to them. 
XXXX. However, on Equifax reported on Actual Payment Columns my payment of {$360.00} for XXXX and {$360.00} for XXXX but Equifax errored by Not Posting those payments in the column of Last Payment Dates, but errored greatly by posting XXXX XXXX XXXX as my last payment date as XXXX XXXX XXXX for both months, XXXX. And Equifax further errored by reporting my account as XXXX days due to their error of not properly posting my payments of of {$360.00} for XXXX and {$360.00} for XX/XX/XXXX. On XX/XX/XXXX Present I have been reaching out to XXXX  for their explanation and my request to correct errors of reporting my payments for XXXX and XXXX but no resolution given or sent to Equifax to present. 

In addition XXXX  is in error by the following : XXXX. On XX/XX/XXXX { XXXX XXXX XXXX XXXX XXXX XXXX introduced a new app featured named. My Pay linked to Checking Accounts giving cash advanced based on Direct Deposits. 
XXXX. I utilized this XXXX XXXX feature in XXXX. 
XXXX. Thereafter I used the XXXX XXXX as I did previously with excellent payments on my account. 
XXXX. Upon notificationof account late payment delinquency of XXXX days from credit reporting agencies ( Equifax, XXXX ) XXXX score dropped down due to XXXX payments reported by XXXX Credit XXXX XXXX and XX/XX/XXXX. 
XXXX. Out of great concern for my credit rating on XXXX and XXXX I contacted XXXX XXXX  this abnormal reporting. 
XXXX. After investigations on XX/XX/XXXX Iwas told I made payments to my Credit Card for XXXX, and it also revealed XXXX  DIDNOT NOTIFY their customers that by using the new My Pay feature XXXX payments posting made to XXXX  Credit Card and XXXX customers to Manually Enable payment posting to show up on monthly statements. 
XXXX. After this information from XXXX I located this new tab to Enable payments to pay Credit Card, and usage and past payments will reflect not reflect until XXXX statement. 
XXXX. However, it was no fault of my own but it was XXXX who in XXXX to offer the new feature of My Pay linked to my checking account that wrongfully harmed my consistent payments posting made to my Credit Card account forXXXX XXXX and did not inform customers they must now must Enable payments when it was previously an automatic process. 

In addition XXXX  is in error by the following : XXXX. On XX/XX/XXXX { XXXX XXXX XXXX XXXX XXXX  XXXX introduced a new app featured named. My Pay linked to Checking Accounts giving cash advanced based on Direct Deposits. 
XXXX. I utilized this XXXX XXXX feature in XXXX. 
XXXX. Thereafter I used the XXXX XXXX as I did previously with excellent payments on my account. 
XXXX. Upon notificationof account late payment delinquency of XXXX days from credit reporting agencies ( Equifax, XXXX ) XXXX score dropped down due to XXXX payments reported by XXXX  Credit XXXX XXXX and XX/XX/XXXX. 
XXXX. Out of great concern for my credit rating on XXXX and XXXX I contacted XXXX Bank this abnormal reporting. 
XXXX. After investigations on XX/XX/XXXX Iwas told I made payments to my Credit Card for XXXX, and it also revealed XXXX  DIDNOT NOTIFY their customers that by using the new My Pay feature XXXX payments posting made to XXXX  Credit Card and XXXX customers to Manually Enable payment posting to show up on monthly statements. 
XXXX. After this information from XXXX I located this new tab to Enable payments to pay Credit Card, and usage and past payments will reflect not reflect until XXXX statement. 
XXXX. However, it was no fault of my own but it was XXXX  who in Error to offer the new feature of My Pay linked to my checking account that wrongfully harmed my consistent payments posting made to my Credit Card account for XXXX XXXXXXXX and did not inform customers they must now must Enable payments when it was previously an automatic process.

Company response to consumer: Closed with explanation