Consumer complaint received 2025-09-03 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: Longbridge Financial, LLC
State: NC

Complaint narrative:
Longbridge Financial is stating that my reverse mortgage loan will be defaulted on XX/XX/XXXX due to failure to complete a repair. I will attach the closing document which explains the requirements to satisfy the repair and the Repairs Affidavit and Lien Waiver Document supplied by Longbridge Financial used as part of the confirmation process. This Repairs Affidavit and Lien Document is at the center of Longbridge Financials claim that my mortgage will be defaulted because XXXX XXXX ( the XXXX used for supplies and labor ) refuses to sign this document. This document does not exist in the closing document nor was a repair package provided to me during the closing process that stated XXXX XXXX requirement that the XXXX ( XXXX XXXX ) had to sign this document to complete and satisfy the repair. XXXX XXXX has claimed that they have never seen this type of document and that the store couldnt get corporate approval for the signing. The closing document states the following : ( Page 4 ) Repair Rider. Reflects the following repair ( s ) : ( Page 4 ) Repair item : Laundry room flooring to be repaired.

( Page 46 ) Repair set aside : {$320.00} ( Page 34 ) We can refuse to make additional extensions of credit during any period in which the following are in effect : The initial repairs required to bring the Property up to the Minimum Property Standards required by HUD are not completed by the time required in the Repair Rider to the Loan Agreement.

We determine on the basis of title evidence that the Property securing the Account is encumbered by any liens that jeopardize the first lien status of the First Security Instrument or the second lien status of the Second Security Instrument, or if you refuse to execute any document approved by HUD to extend the first and second lien status to an additional maximum principal balance or an additional number of years. 

We showed due diligence in the performance of the repair. By using XXXX XXXX, we were guaranteed a successful installation and since we paid the invoice in full in advance using our debit card as cash, XXXX XXXX would not have any legal right to place a XXXX on our house. Additionally, we had the same tile that was installed in our kitchen and bathrooms installed in the laundry room to maintain the same interior style. This repair cost 3 times the value of repair set aside. The flooring was inspected by an agent of XXXX XXXX and no problem was reported to me. The only problem is that XXXX XXXX can not sign the Repairs Affidavit and XXXX Document. 

On XX/XX/XXXX we have sent the following to the Servicing Department : Letter explaining how the repair was complete, but that XXXX XXXX XXXX sign the Repairs Affidavit and XXXX Document Paid in full invoice from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX indicating that our Debit Card was used as cash Certificate of Completion from XXXX Renovations I have concerns that their Repairs Affidavit and XXXX XXXX is not a HUD document and XXXX not be a legal document since there is no notary requirement even though they claim it as an Affidavit. They should not be allowed to claim default on my part because XXXX XXXX can not sign the document. The following is a summary of several emails that I sent to XXXX XXXX XXXX Department concerning the legitimacy of that document : XX/XX/XXXX ( Me to XXXX XXXX Representative of XXXX ) : As part of the approval process, XXXX requested that we replace the floor in the laundry room. We successfully completed this project using XXXX XXXX as the vendor for both the supplies and the labor. The floor was inspected and everything was fine until the XXXX Department requested the signing of the Repairs Affidavit and XXXX XXXX by the XXXX. In this case, the XXXX was XXXX XXXX and the Salesman did not consider himself to have sufficient authority to sign the XXXX. The XXXX Department has threatened to default the XXXX Mortgage. I sent the invoice and other documentation showing that the project was paid in full before any work could be done. However, even though there is no outstanding amount due, the threat of default stands because I have no one at XXXX XXXX who could sign the waiver. 

I need assistance in determining how I can request arbitration for this matter. I would greatly appreciate a link to the original contract and any advice on how to resolve this matter. Surely, XXXX XXXX or XXXX must have been used in the past to satisfy a similar repair request. 

XX/XX/XXXX ( XXXX XXXX to XXXX Department ) : Hello Servicing, XXXX XXXX ( copied ) closed on a HECM with XXXX in XXXX of XXXX. There was a {$320.00} repair set aside to replace flooring in part of the house, and he sent me the below email in blue font stating concerns about getting this signed off by XXXX. The repairs have been completed, and he worked with XXXX XXXX on this who subcontracted this out. I understand the XXXX is refusing to sign the repairs affidavit form and is asking XXXX to contact XXXX XXXX to have this filled out. Apparently, the person at XXXX XXXX is telling him they can not fill it out either, so he is asking for assistance on how to proceed. The repairs were completed and the XXXX from XXXX has come and inspected the repairs. Please let me know if you have any questions. 

Thanks, XXXX XX/XX/XXXX ( Me to Servicing Department ) : These are the results from a recent search concerning a Repairs Affidavit and XXXX Waiver : In construction and real estate, a repairs affidavit and a XXXX waiver are XXXX distinct but related legal documents that protect a property owner from liability for unpaid repairs. A repairs affidavit is a sworn statement, while a XXXX waiver is a release of a legal right. Both XXXX be required by a lender or title company before closing a sale or releasing funds for repairs. 

An affidavit is a sworn statement a person makes before a notary or XXXX of the court outside of the court asserting that certain facts are true to the best of that person 's knowledge. 
Repairs Affidavit Purpose : A notarized statement from the property owner or general contractor certifying that repairs are complete and comply with codes. It also declares that all payments have been made and that no contractor or supplier has any outstanding claims. It gives the owner 's lender or title company legal assurance that all repair work has been finalized and paid for. This protects them from potential issues with the property 's title.

Lien Waiver Purpose : A legal document signed by a contractor, subcontractor, or supplier that waives their right to file a mechanics lien against a property. It acts as a receipt for payment received. It protects the property owner from having a lien placed on their property.

In summary, I have shown that the repairs have been completed and that they have been inspected by a representative from Longbridge Financial and I would gladly attest to and notarize a Repairs Affidavit. The Lien Waiver is used to protect the homeowner. These should be 2 separate documents because the attestation of actual witnesses are from 2 separate responsibilities- one is the completion of the job attested to by the owner or the XXXX doing the work and the other is a financial vehicle to protect the owner. 

My wife and I spent XXXX hours on the phone and at XXXX XXXX trying to get a signature.

Company response to consumer: Closed with explanation