Consumer complaint received 2024-03-22 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Scheer, Green & Burke L.P.A.
State: MI

Complaint narrative:
XXXX XXXX, XXXX  - ( I- placed a call to Scheer , Green and Burke LPA office ) Contacted the attorney/collection office to understand what it takes to pay off my garnishment in complete amount and stop the garnished checks. All of this communication was verbal, I stated I would like to pay in full and stop the garnishments from my payroll check but would need to do this the next day in order to clear the amount from my bank. 

XX/XX/2024 ( Scheer , Green and Burke LPA representative- called me ) A representative from this office followed up and called me to take the full amount of the garnishment. At this time, no further instructions were given to me to do. 

XXXX XXXX, XXXX XXXX, XX/XX/XXXX AND XX/XX/XXXX ( WORK BONUS ) - these are dates of my paychecks in which I was still being garnished. A total ( and still ongoing ) of XXXX of overpaid garnishing. 


Throughout the course of waiting for closure of garnishing, as well as clear process and procedures in how this office handles refunds, I have experienced the following : 1. Hung up on while I was speaking ( XX/XX/2024 ) and hung up on again ( XX/XX/2024 ) both instances my demeanor has been calm, respectable and tonal. Each time during these calls, the agent was unable to answer my questions on what is really going on with the garnishment process, how they are issuing refunds and what my next steps to expect are - this is why I belive they hung up on me, out of frustration and simply did not want to handle talking with me anymore. All calls are recorded, I invite anyone to listen to these calls if possible. 

2. A first refund check I was to expect, I was told it was cancnelled and re-routed ( no explanation why/how/when ), and when I could expect it to be mailed out again. They gave no clear dates on what check this is in relation to my paycheck date. Every time I called I received a different answer on what happened to the check, and the last note I got on it was, the attorney that signs it is on vacation and we dont know when they will be back.

3. Delayed processing of second check, and the inability to verbally state to me when that check was received in their office, vs. when they would be able to clear the check and return it to me via a refund.

4. Left voicemails and received promises of talking to the office manager there - I have yet to speak to them over the phone, it has always been " messaged through '' to the representative, although this has become a pressing issue for me and my family as this missing income has been detrimental to paying my bills on time etc. with the excessive amount of money that was garnished from my checks every other week. 

Overall, I have had a headache of a run around by this attorney office with constant calling and receving misleading information each time. I have not been able to pay my bills fully at a time, small payments here and there, as I was missing a large amount of money, as well as taking care of my family of XXXX. Each call placed to this company has been to follow up with a previous claim they made to me, or following up on what I should do/expect. 

They have even blamed the postal service on why I never received my check when it came to my attention that the first check was never mailed out to be begin with! This has been either all deceitful, or a clear malpractice in understanding their own company 's process and procedures. Which to me- is negligence. 

As of today, I still have not received a single dollar back that was overpaid to the attorney office, and I still have not received a single clear outline of when I can expect any refunds at that, again, totaling almost XXXX and counting.

Company response to consumer: Closed with explanation