Consumer complaint received 2024-12-17 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Climb Credit Inc.
State: CO

Complaint narrative:
Hello, As of XX/XX/year>, my boyfriend was being reached out to by a school located in XXXX, AZ that claimed to be a high-end trade school known as XXXX XXXX XXXX XXXX They from the beginning used manipulation tactics, and it was evident they sought after him for his stance as a veteran and were after his XXXX XXXX. Upon learning that he did not have a XXXX XXXX they switched their tactics and brought up their partner, Climb Credit. Climb and XXXX from the beginning promised many things to my boyfriend and I, such as a nice hotel, the flight paid for, money until he got a job, consistent support, provided equipment, etc. If only we signed on this loan. So, being naive as we were, he signed it and I co-signed it. 
From then on, it was an absolute nightmare. They flew him out to XXXX and he stayed in a XXXX star hotel and was constantly being woken up by XXXX of the many people XXXX XXXX XXXX XXXX XXXX XXXX woman in particular favored running up and down the halls of the hotel in the middle of the night screaming and pulling the fire alarm, which ended in the entire hotel having to stand in the parking lot for an hour. The police were constantly in and out of this hotel due to the constant complaints of XXXX, and they even had to switch hotels because in the previous XXXX, XXXX of their students had been XXXX 
Continuing, the equipment was outdated and there wasnt enough to match the students, so they spent much time standing either in line for their turn, or waiting on the machine to become fixed. This area was also not well ventilated for welders, and he and the other students were constantly being suffocated by the smoke. 
Thirdly, the grade-A teacher they provided was sick the entire time with XXXX, so they had to replace her with a student that had recently just graduated the school herself and had no idea what she was doing. 
Finally, upon graduating they gave him a list of jobs that were guaranteed to work out, but ultimately led to dead ends. He had to wait a month unemployed to find a job on his own, and even this company said his certificates were useless and a waste of time and money. The school and Climb had promised to give the student unwavering help until the student had acquired a job, but they became near impossible to contact once he had graduated. When you could finally contact them, they were incessant on blaming the other for the experience and offered no help, not to mention the school claimed to be under new management, and that everything had changed for the better since my boyfriend had left, but also claimed to have no idea what he was talking about. 
With Climb, we signed a $ XXXX loan with about $ XXXX $ XXXX accumulated on top from interest, as the interest makes it near impossible to pay off. The monthly payment starts out as {$130.00}, but then jumps up to around {$350.00} after XXXX months, which they assured is no big deal because my boyfriend at that point would be so successful from the job Climb and XXXX provided that that would seem like pocket change. I have had to choose groceries/rent over the loan before, and since we missed the payments it would jump up another several XXXX. 
Climb themselves have given us nothing short of lies and uselessness. We even went as far as to contact the CEO, who gave us a weak response through XXXX direct messaging to reach out to her team, which was a claimed high up manager who you could only contact through email, and even if you called Climb and asked for her, all of the employees said she didnt exist. She promised to help us too, even as far as promising a solution, giving us a false sense of hope, and that she would reach out shortly. It took her months to get back to us just to tell us no theres nothing we can do the school said no, which was another shortcoming as she had promised a solution. 
The only agreement we came to was a refinancing one that was supposed to help us as it was {$50.00} a month for XXXX months, a break from the {$350.00} that we couldnt afford. That also went nowhere as it was more a buffer preventing the late fees for us, as the interest still made the loan jump up another several XXXX, and now that its the end of the XXXX months, the loan has jumped up to $ XXXX monthly for the remainder of the XXXX years, to make up for these XXXX months. 
Overall, this has been a very financially and mentally straining experience for the past year, and XXXX and Climb have offered us nothing in return for everything they have caused. Thank you, CFPB for this opportunity and I hope we can finally receive some of the help we have been so desperate for this past year.

Company response to consumer: Closed with explanation