Consumer complaint received 2025-01-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am writing to formally lodge a complaint against XXXX, XXXX, and Experian for their continued violations of federal laws regarding consumer rights. Despite my attempts to resolve these issues directly with the credit reporting agencies ( CRAs ), I have not received any resolution. This negligence not only affects my financial health but also violates my rights under several key federal statutes and regulations.

1. Failure to Delete Late Payments The CRAs have failed to investigate and delete inaccurate late payments from my credit reports, violating : 15 U.S.C. 1666b : Timeframes for creditor responses and billing error corrections.

15 U.S.C. 1637 ( b ) : Mandate for accurate disclosure of credit account terms and conditions. 15 U.S.C. 1681s-2 : Duty of furnishers to provide accurate information. 15 U.S.C. 1681i : Obligations to reinvestigate disputed items. These provisions clearly establish a framework
for timely and accurate reporting, which the CRAs have failed to uphold.

2. Improper Retention of Hard Inquiries I have disputed unauthorized and outdated inquiries on my reports, yet they remain unaddressed. This violates : 15 U.S.C. 1681b ( 2 ) : Restrictions on permissible purposes for obtaining credit reports.

15 U.S.C. 1681 ( q ) : Prohibitions on obtaining credit reports under false pretenses.

15 U.S.C. 1681c-2 : Obligations for security freezes and fraud alerts.

Retention of unauthorized inquiries is damaging and undermines consumer protections meant to safeguard against misuse of sensitive information.

3. Failure to Delete Charge-Offs and Related Violations Charge-offs and related negative entries remain on my credit report despite being inaccurate or outdated, in direct violation of : 15 U.S.C. 1666b : Requirements for correcting billing errors.

15 U.S.C. 1681i : CRA duties to reinvestigate disputed items.

15 U.S.C. 1681s-2 : Responsibilities of furnishers to report accurate information. 

Additionally, the reporting of charged-off accounts conflicts with XXXX cancellation of debt requirements, which creates further inaccuracies in my reports.

4. Non-Compliance with Federal Regulations The CRAs are in violation of the following Consumer Financial Protection regulations : 12 CFR 1006.34 ( c ) : Disclosure standards for debt collectors.

12 CFR 1006.6 ( c ) : Prohibitions on misleading representations. 15 U.S.C. 1681e ( b ) : Requirements for maintaining maximum possible accuracy in credit reports. 15 U.S.C. 1681s-2 ( a ) : Mandate for furnishers to prevent the reporting of inaccurate information. Request for Immediate Acti
on Given the CRAs ongoing non-compliance, I request that the CFPB take the following actions : 1. Investigate the CRAs Practices : Enforce compliance with federal laws and hold the CRAs accountable for violations.

2. Require Deletion of Inaccurate Information : Ensure that all late payments, inquiries, and charge-offs are deleted from my reports.

3. Impose Penalties : Impose appropriate penalties on XXXX, XXXX, and Experian for their negligence.

4. Audit CRA Compliance Processes : Assess the CRAs reinvestigation procedures to prevent future violations.

Supporting Documentation Enclosed, I have included the following : Copies of my disputes submitted to the CRAs. 
Responses ( or lack thereof ) from the CRAs. 
Evidence of inaccuracies and non-compliance. 

I trust the CFPB will take swift and decisive action to address these violations and protect consumers from further harm. I look forward to your response and resolution of this matter. 

Thank you for your attention to this urgent complaint. 




Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to formally lodge a complaint against XXXX, XXXX, and Experian for numerous violations of the Fair Credit Reporting Act ( FCRA ), specifically regarding their failure to comply with 15 U.S.C. 1681a ( 2 ) ( A ) ( i ) and 15 U.S.C. 1681s-2 regarding the accuracy of information reported to consumer reporting agencies.

Background As a consumer impacted by the actions of these credit reporting agencies, I have painstakingly attempted to correct inaccuracies in my credit report and have witnessed firsthand the failure of these agencies to adhere to statutory obligations under the FCRA. 

Violations 1. Definition of Consumer Report ( 15 U.S.C. 1681a ( 2 ) ( A ) ( i ) ) : It is my understanding that according to this regulation, a consumer report does not include information solely related to transactions and experiences between the consumer and the entity making the report. However, I have found that inaccuracies concerning my transactional history have been reported by these agencies, despite these inaccuracies not being exempt reports. This misclassification directly violates the clear stipulation outlined in the FCRA.

2. Responsibilities of Furnishers of Information ( 15 U.S.C. 1681s-2 ) : According to subsection ( a ) ( 1 ) ( A ), furnishers of information have a duty to provide accurate information. I have documented occasions where both XXXX and XXXX have reported false information while having actual knowledge of errors. These inaccuracies have negatively impacted my credit score and my ability to obtain credit. Such actions are not only illegal but demonstrate a willful disregard for the law.

3. Timing of Payments ( 15 U.S.C. 1666b ) : The failures in reporting also extend to the timing of payments. There have been instances where my payments have been reported late despite the fact that my payments were made timely and in accordance with the agreements in place. This misreporting has not only caused harm but has also imposed undue stress and financial implications on my ability to secure financing. 

Conclusion I demand a thorough investigation into the practices of XXXX, XXXX, and Experian. Their continued failure to adhere to the Fair Credit Reporting Act is a violation of my rights as a consumer. I expect that the CFPB will take appropriate action to ensure that these agencies are held accountable for their violations. 

Additionally, I expect these agencies to rectify the inaccuracies on my reports immediately and provide me with a formal confirmation of the corrections made. 

Please inform me of the steps you will take regarding this complaint. I am prepared to take further action if necessary to enforce my rights. 











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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation