Consumer complaint received 2024-07-15 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: OR

Complaint narrative:
Events at XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX, OR XXXX - We pay rent on XX/XX/XXXX. 
- Loss of heat XX/XX/XXXX with notification of service request sent to building. We hear from other tenants that their heat is also out. 
- We pay rent on XX/XX/XXXX. 
- XX/XX/XXXX we send a notification of termination of our lease at the end of XX/XX/XXXX and receive confirmation on XX/XX/XXXX from management. 
- On XX/XX/XXXX, other tenants also lost heat and were compensated with 1 month of rent in contracts with the building without requirement to extend lease or renew lease. I have a copy of this contract. 
- On XX/XX/XXXX we don't pay our XXXX rent, having continued to have no response and continuing to have no heat for now nearly 2 months. 
- On XX/XX/XXXX another renter is offered a one-time rent credit for one-month 's rent without contingency on continued lease or renewed lease as compensation for inconvenience of having no heat in the middle of winter. 
- On XX/XX/XXXX we are offered a one-time rent credit for one-month 's rent contingent on us choosing to continue our residency with XXXX XXXX and renewing our lease.

- XX/XX/XXXX discriminatory practices are brought to the awareness of the XXXX XXXX by email. 
- XX/XX/XXXX 10-day nonpayment of rent notice threatening " if rent is not paid by deadline set forth below, your Rental Agreement will terminate and the landlord will proceed to take possession of the premises in accordance with Oregon law XXXX '' - XX/XX/XXXX - we receive a response by email from XXXX XXXX ( XXXX ) stating " I was able to converse with ownership this morning. Their position on your request has not changed. They believe they have the right to offer remediation to residents at their discretion. The fact that you are in violation of your lease by not paying XXXX rent only reinforced them in their decision. I do realize you were hoping for a different answer, however, at this time ownership and thus XXXX consider the matter closed. '' - XX/XX/XXXX - we move out and vacate the property with all our belongings having still not paid XX/XX/XXXX rent. 

Debt Collection Around the beginning of the year XX/XX/XXXX we star to get phone calls from various numbers with representatives from Columbia Debt Recovery LLC DBA Genesis trying to confirm our identity, information and request payment for debt we owe on behalf of XXXX XXXX. 
On XX/XX/XXXX I send a cease and desist message to Columbia Debt Recovery LLC DBA Genesis by email. I provide them with all the evidence of predatory practices and discrimination by XXXX XXXX. 
on XX/XX/XXXX we receive a response from : COLUMBIA DEBT RECOVERY LLC DBA GENESIS, XXXX XXXX XXXX XXXX, WA XXXX with a validation of debt with XXXX XXXX as an attached XXXX 

We continue to have a decreasing credit score due to the debt collection efforts being sent to credit reporting agencies for a debt that is unjust and should not be due.

Company response to consumer: Closed with monetary relief