Consumer complaint received 2024-06-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Portfolio Recovery Associates, LLC
State: TN

Complaint narrative:
I am filing this complaint because recently as of XX/XX/XXXX, I disputed the accuracy and completeness of two accounts reported by PORTFOLIO RECOVERY ASSOCIATES LLC a debt collection company and was unable to get the agency to resolve the issues in question. Firstly, I would like to highlight that the company did not conduct a reasonable investigation regarding this issue because they finished the dispute within a matter of 5 days. There was no comprehensive and thorough investigation commenced. It seems to be a rushed process in this case. Secondly, the furnisher did not consider ALL relevant information because I provided them a fresh copy of my consumer report from XXXX with the errors highlighted and circled and they still failed to update the credit reporting agencies with accurate and complete information per FCRA section 1681s-2 ( 2 ) and 1681s-2 ( b ) ( 1 ). The problem is that the data furnisher failed to correct the missing payment history information currently being reported. It is shown in my report that the tradeline was supposedly opened and reported to the CRAs on XXXX XXXX, XXXX, but the notated items on the account did not report until XX/XX/XXXX. That is a 4-month gap of incomplete missing payment history that have not been notated, reported, nor updated with the consumer reporting agencies upon notice of dispute, and the second account was opened and reported on XXXX XXXX, XXXX, and wasn't notated till XX/XX/XXXX which is another 4-month gap. This unresolved information is also misleading and damaging to my credit worthiness and credit score. As it stands currently, the results of my dispute regarding these issues were verified by this company post reinvestigation. According to the FCRA section 1681s-2 ( b ) ( 1 ) furnishers of information are required to promptly delete incomplete and inaccurate account information if it has in fact been found to be inaccurate and incomplete. Lastly, I would like to highlight that this furnisher is in fact a " debt buyer ''. They have violated my federally protected rights per the FCRA and FDCPA. The following sections have been violated based on their failure with compliance : FCRA 1681s-2 ( b ) ( 1 ) and all 5 of its steps, FDCPA 1692e ( 2 ) ( A ), and FDCPA 1692e ( 10 ). In closing, I would like to emphasize per the Fair Credit Reporting Act section 1681 ( a ) ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. This company is notorious for deception and abuse to consumers. I have noticed multiple cases available to the public where the debt collection agency was penalized for noncompliance and unfair debt collection practices.

Company response to consumer: Closed with explanation