Consumer complaint received 2026-05-17 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
Truist is now forcing their HELOC customers to sign an adhesion contract in order to get their HELOC loan. This adhesion contract is called " Waiver of Barrower 's Rights ''. This is the exact language of the contract : This document acknowledges the right to accelerate the debt and power of attorney given in the mortgage or security instrument to mortgagee to sell the property by nonjudicial foreclosure upon default by barrower without any judicial hearing and without any notice other than such notice as is required to be given pursuant to XXXX XXXX of XXXXXXXX XXXX XXXX XXXX XXXXXXXX of the Official Code of Georgia Annotated ; waives any and all rights which borrower may have under the fifth and fourteenth amendments to the Constitution of the United States, the various provisions of the Georgia Constitution, or any other applicable law to notice and to judicial hearings prior to the exercise by mortgagee, except such notice as sis specifically required to be provided in this form ; acknowledges that borrower has read this mortgage or security instrument and specifically this form and any and all questions regarding the legal effect of the borrower and borrower has been afforded an opportunity to consult counsel of borrower 's choice prior to executing this mortgage or security instrument ; acknowledges that all waiver of the rights of borrower have been made knowingly, intentionally, and willingly by borrower as part of a bargained for loan transaction ; and agrees the provisions of this form are incorporated into and made a part of the mortgage or security instrument. The borrower was given a stack of documents at the closing and because the borrower is an attorney, the contract was not signed. The Truist agent stated that in order to get a HELOC loan from Truist, every borrower much forgo their constitutional protections. When the agent was asked, did anyone question this last part of the contract, the agent stated people just sign the paper work and this was the first time someone objected. No person should be forced to waive their constitutional rights to due process just to get a loan. As Truist is already notorious for their numerous gross errors in their banking, being able to sell people 's homes by forcing foreclosure without notice, just because Truist claims there may be a late payment, is just gross. This contract further is against public policy because to get a home equity loan, the bank has the right to take the house and make the homeowner homeless even if the error was made by Truist. One must also note that in XXXX and XXXX, the Department of Justice won judgments against Truist for deceitful processes. Truist should be investigated, yet again, for making and hiding these unconscionable adhesion contracts in their mortgage contracts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation