Consumer complaint received 2025-11-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XXXX of XXXX my entire life changed. I had my dream job as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. ok keeping it business is easy but the losses of so much more are in ruins about me to this day. 
met a conman for a month and by XXXX. he had stolen all my govt tech issued communications. I was fired and had to pay it back with my last check. 
in mid XXXX i was locked out of my online banking. When i would call no one would assist me/ As if there was a huge red flag. to make the matters worse my car had been stolen by an " unknown '' person, i have my suspicions but it all got worse. I got a call from a man in virginia headquarters asking me if I knew this person and a friend. I said Yes briefly. he said that they had been " logging me out '' and changing my passwords remotely. I was very confused and upset he mentioned my loss at that time to be XXXX i went into shock. he said go into the bank but before i could explain I had no ID, No CAr ... nothing bc i had been moving at the time, he hung up. I found out from my successful grown daughter that the bank had given me back XXXX? i couldnt fight it bc i had no one that would see me in the bank or speak on the phone. I shake as i write this remembering the helplessness. it was oinly beginning. I was helpless but I callled everday no one would speak to me or if they did they got my account moixed up with my daughters. all very strange. 
the stealing and mental abuse from this guy calling and threatening me always hacked into my emails. my phone, XXXX  account and XXXX XXXX  I have over 50 XXXX  that i owe or bounced? i dont even know what a XXXX is. this continued until mid XXXX when called the bank one last time. i asked her to please not hang up... she didnt... she asjed why no one had ever thought to change my account numbers... i was dumbfounded .. the next morning i was able to look online banking annd saw I had 9 accounts open and only XXXX out of XXXX left to my name i was ashamed and XXXX. my grown kids worried i would not recover mentally. I received in the mail an arbitration letter from wells fargo wanting to make it right with me. there is no time limit on the letter as they stated but they sugessted I contact them. I a m just now coming into the real world. i do not remember the year after this happened and making it worse I was XXXX already than to have tosay goodbye to my mother as she passed away should have XXXX XXXX. I have to much proof to attach it. i have phone calss, so many bank statements that dont have my name to the money... he had been XXXX himslef and friends XXXX and more a dsay. i had no clue. 
sorry for the misspelled items i am working on a new computer or rather an old one! I have been unable to work, my relationships strained and ive never gone without a meal as I have suffered since that time// they tell me that the prosecutioin of the conman is different than the bank and the theft of my beloved dog this man did just to finish me off please help i have all proof and deserve restitution please

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation