Consumer complaint received 2022-04-07 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Improper use of your report — Reporting company used your report improperly
Company: Nelnet, Inc.
State: NY

Complaint narrative:
Regards to NON-COMPLIANCE disclosures. As long as I shared a business relationship with nelnet, I was never informed, even my initial correspondence about the account that I had the option to opt out of specific privacy notices according to the FTC. I was not given any disclosures at anytime until this day. To make it clear this is not a request to verify or validate this debt. For the record nelnet has not been in compliance with the XXXX XXXX since the day I extended my " nonpublic personal information '' to them. I came across this information recently and realized for all these years nelnet has violated my consumer rights and dishonored FTC regulations. How are we allowing for financial institutions like this to get away with things like this. My last dispute was about 15 USC 6802 ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.

( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. 

I called them today XX/XX/2022 requesting privacy election opt-out forms and asked how come they never disclosed this information or annually, and why have they withheld this from me and when I speak about law they tell me they are not attorneys. They said I signed in my promissory note. I told them that was deceptive because no I told them I am not an attorney either, but I am learning my consumer rights and now I am realizing all this time they have been in violation. no one even conspicuously pointed it out to me and every year I supposed to receive disclosures just in case I change my mind or companies change their policies, they never had an answer for me. They kept dodging the question. These are some abusive debt practices that these debt XXXX perform when you don't know your rights. According to FTC, they stated that, " Financial institutions must notify their customers about their information-sharing practices and tell consumers of their right to " opt-out '' if they don't want their information shared with certain nonaffiliated third parties. '' I WAS NEVER GIVEN NOTICED ABOUT THIS. The debt collectors have obviously chosen PROFITS over COMPLIANCE.

I want this account removed immediately from my credit report or I will be taking this further and suing for non-compliance of GLBA FOR 1. I didn't get a private policy notice with a " intro letter '' from nelnet.

2. I didn't get an opt out form with a " intro letter '' from nelnet 3. I didn't receive a annual private policy notice from nelnet

Company response to consumer: Closed with explanation