Consumer complaint received 2025-01-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
My name is XXXX XXXX XXXX, and I have been a Macy 's customer for 40 years. I have what they call " platinum '' status, which means I must make significant purchases throughout the year to qualify for this status. I get perks such as free shipping and " rewards '' in the form of " Macy 's money or XXXX rewards '' which I can use for the purchase of new items. In this particular situation, Macy 's had a promotion, wherein you spend {$50.00} or more in XXXX ornaments, Macy 's will give you {$10.00} for every {$50.00} spent.

I spent close to {$1000.00} in ornaments, but out of the many innumerable purchases, at least over a dozen transactions were cancelled on me, with Macy 's stating the items were out of stock, even though they were all advertised and sold as " available. '' In reconciliation for their false advertisement, Macys provided a 25 % off coupon on future purchases. However, out of almost 30 items I tried to purchase with the " coupons, '' I was only able to apply it to ONE purchase. 

Having said this, besides having over a dozen transactions voided for items out of stock and the coupons being virtually unusable, I returned multiple items on the XXXX of this month. The major reason for returning the items, is because most had arrived damaged ( XXXX ornaments are delicate ), or they were of low quality. My returns totaled over {$300.00}, but Macy 's took back {$75.00} in Rewards or Star Money, which I did not understand. But they also kept one of my ornaments, which total about {$9.00}, which I accidentally left at the Macy 's store without getting credit for the return.

I advised Macy 's of this via a chat over a week ago and was told I would receive a credit within three days, and to this day, there has been no credit provided to me for that forgotten item which the store kept without crediting.

Then, to add insult to injury, today, i read a letter from Macy 's which says they will not credit an {$8.00} or {$9.00} dispute ( separate from my Macy 's purchases ), because, according to Macy 's I did not provide them the specific time, date I talked to the merchant about an unauthorized " tip '' taken for takeout/pickup, Macy 's refuses to credit that item.

So, in summary, Macy 's, as a company, has terrible customer service as they do not honor their promotions, their advertisements, give out bogus coupons in reconciliation, which do not work. And what's worse, their customer service, via their chats, ( which incidentally only hires out of XXXX ) and, though I could care less where fellow human beings are born, the fact they speak a different form of XXXX than we do here in the United States, does not make them sensitive to our culture, our idioms and our needs and I find their Chats and other forms of communication, painfully lacking in excellent service, which is what I have come to expect from Macy 's.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief