Consumer complaint received 2026-05-19 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
On XX/XX/year>, we deposited a {$25000.00} check into our Wells Fargo checking account. These funds were intended to help stabilize our household and business finances during a period of financial hardship and to allow us to continue operating our small business while addressing existing obligations, including a delinquent Wells Fargo line of credit. After the deposit, we immediately used a portion of the funds to make essential payments, including our mortgage and other necessary household and business expenses. On XX/XX/year>, Wells Fargo debited approximately {$18000.00} from our checking account as a setoff related to the delinquent line of credit. While we understand the bank may have contractual rights regarding the delinquent account, the withdrawal of nearly all remaining funds created severe financial hardship for our family and business operations. Prior to the setoff, we intended to contact Wells Fargo to establish a payment arrangement using the newly deposited funds, but the debit occurred before we were able to do so. As a direct result of this action : * Multiple automatic payments were returned or declined * Our mortgage and other essential obligations became at risk * We began incurring overdraft fees * We have been unable to pay certain vehicle obligations and other necessary living expenses * The situation has negatively impacted both our business operations and household stability Between XXXX XXXX XXXX, we contacted Wells Fargo multiple times seeking assistance, clarification, or hardship accommodations. During these calls, we were transferred between several departments and ultimately informed that the funds were taken as a setoff and that no immediate assistance could be provided. A Wells Fargo representative advised us to visit a local branch and speak with a branch manager. On XX/XX/year>, we met with a branch manager who also attempted to contact various corporate departments on our behalf to seek clarification and possible assistance. After multiple transfers and discussions, an escalation case was finally opened for review. We later received the following communication from Wells Fargo Enterprise Complaints Management stating that the complaint was under review and that a response would be provided on or before XX/XX/year>. However, no immediate guidance, hardship relief, or temporary accommodation was offered despite the severity of the financial impact. We are submitting this complaint seeking review of the handling of this matter and consideration of possible hardship accommodations, partial release of funds, or other resolution options. We are not disputing the existence of the delinquent line of credit, but we believe the immediate removal of nearly all available funds without any willingness to work toward a reasonable hardship solution created severe and unnecessary financial harm to our household and business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation