Consumer complaint received 2025-02-19 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other service problem — 
Company: Paypal Holdings, Inc
State: VA

Complaint narrative:
I booked XXXX service using PayPal twice in XX/XX/XXXX for the amount of XXXX and XXXX. Initially, they tried from my checking account ending with XXXX for the XXXX I called Paypal on XXXX XXXX and informed them that I wanted them to use a credit card ending with XXXX for the payment and the agent agreed and took payment from my XXXX card ending in XXXX and I mentioned clearly to the agent that I also have another transaction with XXXX  for XXXX which they tried again from my checking account ending with XXXX. If you look at the attachment. They took XXXX on XXXX using discover card but not the XXXX on XXXX. But I booked XXXX before XXXX. I have highlted in red on XXXX XXXX screenshot attached. XXXX costs me XXXX which is before the XXXX rouge for XXXX. She said they would charge my XXXX card ending with XXXX as a secondary payment method. but after 1 month in XX/XX/XXXX my Paypal account went to negative balance, I called them again and said the same thing. they said it would be resolved. ( Which never happen ). Around XX/XX/XXXX to XXXX, I received another email saying that my account is negative and needs funds be added. I called PayPal again and informed them to take the XXXX from my credit card and clear the negative balance and she said they couldn't do it as the account is in negative balance. After around XXXX min of discussion, she transferred to multiple people and said they will take care and charge from the credit card which would take 24 to 48 hours to reflect. and I received an email yesterday XX/XX/XXXX again with a negative balance and I received a call from PayPal and connected to the agent and said all the conversations from the beginning. She said they can't charge a credit card to clear the -ve balance and transfer to multiple people and force me to pay with my checking account. If they had updated me on XXXX I could have canceled and made a payment to XXXX with a credit card but they waiting for this to be a -ve balance and now trying to thretan me saying that my credit is worthyness will be affected as I coudnt resolve my -ve balance. I have asked them for other options to resolve this they said I have to clear this as soon as possible if not it will affect my creditworthiness. I don't have any missed payments so far and please consider this as a customer rights violation and help to resolve this issue. 

After I spend soo much time in the call with PayPal agents it's still the same and no one can help me. This is stressing me out since yesterday and they are adding more pressure on me for no reason. 

They could have resolved this on call on XX/XX/XXXX so that I could have cancelled and made another payment agreement to pay directly with my credit card. The agent miscommunicated me and provided me all the wrong information which caused this issue. 

Hope I explained all clearly. If you have any questions please call me for more explanation. 

PayPal is such a use less service. It can only hide credit card details other than that this all issue they can help to resolve. Murchents should stop using the paypay as a payment option to reduce stress on customers. As PayPal don't have good customer service to resolve the customer issues.

Company response to consumer: Closed with explanation