Consumer complaint received 2026-03-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: GOLDMAN SACHS BANK USA
State: OH

Complaint narrative:
I am filing this complaint against Goldman Sachs Bank USA for an arbitrary 80 % reduction in my credit limit ( from {$2500.00} to {$500.00} ) and a complete failure to meet federal notification requirements. A representative stated my limit was slashed due to " increased usage on previously inactive accounts. '' I used this card as intended for standard holiday spending in XXXX. Punishing a consumer for utilizing their available credit for seasonal purchaseswhile I have maintained a perfect payment historyis a predatory practice. Goldman Sachs failed to provide me with a valid Adverse Action Notice. A representative admitted the notice was sent to an email address I have not used or had access to in over 10 years. This address was not the one provided on my application ( completed via XXXX XXXX ). Under the Equal Credit Opportunity Act, creditors must provide accurate and accessible notice of adverse actions. My account is linked to an obsolete XXXX ID from a decade ago. Apples software prevents me from updating the email to my current address because it is already attached to my primary XXXX ID. Goldman Sachs is using this technical failure to avoid their duty to provide me with accessible legal disclosures and account management tools. I did not provide Goldman Sachs with this email through the credit application I completed on XXXX XXXX when applying for a line of credit. My XXXX XXXX account has always been linked to the same email, and that can be verified. I initiated my first transaction on this card on XX/XX/XXXX. I used the card for standard holiday shopping, which the bank has characterized as a 'usage spike. ' However, I demonstrated my creditworthiness by paying this balance in full in less than 90 days. Despite the account now having a {$0.00} balance and a perfect 100 % on-time payment history since opening in XX/XX/XXXX, the bank chose to slash my limit by 80 % after the debt was already cleared. This timing proves the reduction was punitive, not risk-based. This 80 % reduction caused an immediate spike in my credit utilization ratio, damaging my XXXX XXXX. A {$500.00} limit renders the card useless for its intended purpose and creates an artificial negative mark on my credit profile. I have attached a screenshot from XXXX XXXX showing that as of XX/XX/XXXX, Goldman Sachs reported my account in perfect standing with a {$2500.00} limit and 1 % utilization, that has dropped to 0 % as of yesterday. My account was still showing an available line of credit as {$2500.00}. Their sudden decision to slash my limit by 80 % just a day laterwhile simultaneously admitting they sent the legal notice to a decade-old emailis a clear case of administrative and regulatory failure. I have also attached a screenshot of my XXXX XXXX profile, which clearly shows my current, verified email address. Goldman Sachs decision to ignore the contact data provided at the time of application and instead send legal notices to a XXXX 'zombie ' account is a blatant failure of their duty to provide accessible notice under the XXXX.

Company response to consumer: Closed with explanation