Consumer complaint received 2025-07-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: NY

Complaint narrative:
I called them and they told me they were putting in disputes and then they would never put them in. I called them and they would put the dispute in and then they would deny it after they denied it. I went to the store and asked them about the fraudulent charges, and the store told me that they had never received any call from Chime about the charges. Charges on my debit card. On XX/XX/XXXX at approximately XXXX XXXX Charges were made onto my card that I did not make these charges continued for two weeks until I realized that my card was missing because I wasnt using it when I realized my card was missing and I ordered a new one. I looked on the website and I saw that there were all these fraudulent charges. The charges go from XX/XX/XXXX at around XXXX XXXX with XXXX XXXX XXXX XXXX XXXX  which I have never used before and the person with my card used every single day almost sometimes three times a day. Every charge made commencing with XXXX XXXX XXXX XXXX XXXX  on XX/XX/XXXX all the way to XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX again for {$16.00} At XXXXXXXX XXXX approximately but the charges for {$16.00} and its at the XXXX XXXX XXXX XXXX XXXX. You will notice that I have not made any purchases at the XXXX XXXX XXXX XXXX XXXX in the past. They will also notice that I have never been in the XXXX every single day to make purchases before on in my credit history because I dont live in the XXXX XXXX I live in a XXXX building in XXXX and XXXX XXXX and my building has concierge and it has video cameras, so I have proof that I was not in the wrong besides that they can see a pattern of behavior that is not minor And the places that I go when Im in the XXXX, not the same places this went to. I need to be reimbursed. These fraudulent charges to Place in XXXX and it is now XXXX. I have called them repeatedly, and I have given them all of this information I have told them that I have proof that I was not in the XXXX because I live in the building building where we have video cameras. I also have proof because I have other things that I was doing on those days that prove that I was not in the XXXX I made a police report and I sent them the police report information and Im going to need to be reimbursed. I have written the heads of chime repeatedly and I get no response. I have written Customer Service repeatedly. They do not answer my emails. They are just literally ignoring me as if I was a non-entity. I need your help because I need this money back. I am financial distress now and I need those funds and I just called them again. Ive called them 10 times on the phone hung up on me because I asked for the report and she said Im OK so how long is it gon na take you to send it to me because Im waiting she just hung up the phone on me. She doesnt have to help me. I am so frustrated. I dont know what to do but I know that the truth is the truth. I did not make those charges and I want my money back. Please help me.

Company response to consumer: Closed with explanation