Consumer complaint received 2025-12-24 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
I am filing a complaint because XXXX XXXX XXXX ( XXXX ), a debt buyer, is reporting inaccurate, misleading, incomplete, and unlawfully re-aged information on my credit report. XXXX is not the original creditor ; they purchased this debt, which means they must follow all FDCPA, FCRA, and IRS reporting requirements. XXXX has failed to do so. 

First, XXXX is reporting continuous monthly C ( collection ) entries from XXXX through XXXX, even though the credit report states the XXXX updated date is XX/XX/XXXX. A furnisher can not update derogatory information for five more years without updating the status date. This is inaccurate and misleading, violating FCRA 607 ( b ) and FCRA 623 ( a ) ( 2 ). It also suggests improper re-aging, which is prohibited under FCRA 623 ( a ) ( 5 ). 

Second, XXXX is reporting this debt as past due, even though a debt buyer can not legally report a purchased charged-off debt as a past-due revolving account. This misrepresents the legal status of the debt and violates FCRA 623 ( a ) ( 1 ) ( A ) as well as FDCPA 807 ( 2 ) ( A ) for falsely representing the character, amount, or legal status of a debt. 

Third, XXXX has never provided validation, despite marking the account as Completed investigation of FCRA dispute consumer disagrees. They did not provide proof of ownership, the bill of sale, a full accounting, or signed documentation from Synchrony Bank. This violates FDCPA 809 ( b ) and FCRA 623 ( b ) because XXXX must validate before continuing to report. 

Fourth, XXXX failed to report the Date of First Delinquency ( DOFD ), which is required under FCRA 623 ( a ) ( 5 ). Without DOFD, the credit bureaus can not determine the correct 7-year reporting period, and XXXX appears to be keeping the account active longer by updating it monthly. 

Fifth, XXXX is a debt buyer, and under IRS law 26 U.S.C. 6050P and Treasury Regulation 1.6050P-1, when a creditor or debt buyer cancels or charges off debt exceeding {$600.00}, they must issue a XXXX Cancellation of Debt Form to the consumer. 
I never received a XXXX from XXXX or Synchrony Bank XXXX 

If XXXX filed taxes and claimed a deduction, loss, or cancellation-of-debt credit on this account, they were legally required to notify me with a XXXX. 
If they did take a tax benefit without notifying me, I may be owed money or subject to incorrect tax reporting. XXXX has provided no transparency about this. 

Finally, the combination of : improper past due reporting missing DOFD failure to validate ongoing monthly updates after the last status date misleading collection reporting missing XXXX PRAs status as a debt buyer makes this tradeline inaccurate, misleading, and non-compliant with federal law. 

I am requesting CFPB intervention to require XXXX to correct these violations either or delete the tradeline entirely.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation