Consumer complaint received 2024-12-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
Hello : I am filing this complaint in efforts obtain a proper resolution On approximately XX/XX/XXXX I received a remediation check from Wells Fargo with a cashiers check of {$1.00} attached. 

It states we identified that you did not receive a credit within the appropriate timeframe for a transaction dispute you previously filed. It also states, we enclosed a check for {$1.00}. And we added an amount for the time these funds were unavailable. 

I have not cashed the {$1.00} settlement check as it is insulting and by no means a reasonable settlement in relation to the amount of the disputed transactions within the timeframe of their investigation. 

On XX/XX/XXXX I received the below response from Wells Fargo XXXX XXXX, Dear CUSTOMER : Case ID : XXXX - Hidden Thank you for contacting us. We completed our research and are providing details to address your concerns. 

We have received your concern regarding the Remediation Check received. We understand that you didnt get the information you needed when you first contacted us. Its our job to provide you with friendly, helpful service, and to answer your questions. You didnt get the experience we believe you deserve, and were sorry for that.. For additional questions in regards to how the amount is calculated we recommend you reach out to the phone listed on the bottom of the letter. In event you dont have the letter here is the number to reach out to XXXX. 

Your comments are very important to us. You deserve a quality financial relationship and excellent service. Each experience we share with a customer is an opportunity to demonstrate our commitment. Were sorry we havent met your expectations. Thank you again for sharing your concern and for the opportunity to serve you as our valued customer. 

Case status We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns. 

How to contact us We appreciate the time and effort you took to contact us. If you have questions, you XXXX reach us at XXXX, Monday through Friday from XXXX a.m. to XXXX p.m. XXXX XXXX. We accept telecommunications relay service calls. 

If there is an attachment to this email and you can not read it, please contact us. 

Sincerely, XXXX XXXX. 
XXXX Representative Consumer, XXXX XXXX XXXX Banking XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, SD XXXX The above response to my complaint was blatantly inadequate. So on, XX/XX/XXXX I spent XXXX hour and XXXX minutes on the phone filing ANOTHER complaint, Case ID : XXXX - Hidden to which I was led to believe I would be speaking to a Supervisor this time and that was not the case. 

I am just looking to be compensated appropriately for their mistakes that caused me financial hardship. 

Please note I am still a Wells Fargo XXXX and I have XXXX accounts with them. However, this letter is in regards to closed account ending in XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation