Consumer complaint received 2024-08-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Army and Air Force Exchange Service
State: VA

Complaint narrative:
I am filing this complaint to highlight ongoing issues with inaccurate reporting on my credit report, which has had a significant impact on my financial standing. These issues arise from incorrect information reported by the Army and Air Force Exchange Service, compounded by improper application of wage garnishments processed through the XXXX XXXX and XXXX XXXX ( XXXX ) since early XXXX. 
The key issues are as follows : XXXX. Company Name Discrepancy : The account is listed under an incorrect and nonexistent entity name, XXXX XXXX XXXX XXXX XXXX. This mislabeling has caused confusion and errors on my credit report that need immediate correction. 
XXXX. Inaccurate Payment Information : My credit report shows a history of delinquencies in XXXX and XXXX, despite the fact that I have not made any payments since early XXXX. The Army and Air Force Exchange Service has been falsely updating my credit report, leading to significant inaccuracies that must be addressed. 
XXXX. XXXX XXXX and Over-Limit Concerns : My reported balance exceeds my credit limit due to misreporting and improper application of payments through XXXX wage garnishments. This has artificially inflated my balance and resulted in unnecessary penalties. 
XXXX. Missing Terms Duration : The terms of my account are listed as XXXX, which leaves my account status unclear and further complicates my ability to resolve these issues. Accurate and complete terms information is essential to understanding the true status of my account. 
XXXX. Potential Errors in Account XXXX : My account is incorrectly reported as 90 days past due, with a past-due amount, despite no direct payments being made since early XXXX. These errors must be corrected promptly to prevent further harm to my credit standing. 
XXXX. Lack of Transparency Regarding Removal Date : The removal date for this account, listed as XX/XX/XXXX, does not align with federal law. This raises concerns about further misreporting, as federal law typically requires the removal of negative information after XXXX years from the date of first delinquency. 
Since XXXX, I have submitted multiple disputes regarding these issues, but the Army and Air Force Exchange Service has not acknowledged them, as required under the Fair Credit Billing Act ( FCBA ). Their failure to comply with federal regulations has caused ongoing harm to my credit score, increased borrowing costs, and limited access to credit. 
By sharing my experience, I hope to raise awareness of the challenges consumers face when dealing with credit reporting inaccuracies and the lack of accountability from creditors, credit reporting agencies, and debt collectors. Accurate credit reporting is crucial to financial health, and it is vital that the entities responsible for maintaining this information adhere to federal laws to protect consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation