Consumer complaint received 2024-10-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account status incorrect
Company: Self Financial Inc.
State: DC

Complaint narrative:
I am writing to formally request for the 2nd time to correct the inaccurate information reported by your company, XXXX XXXX, also known as SBNASELFLNDR, to the credit reporting agencies regarding my secured prepaid credit card account. 
Specifically, despite having paid off the balance in full and receiving a credit back in the form of a check, assuming the account was properly closed, the current credit reports a year later continue to show an open account with an outstanding balance. This has resulted in a negative impact on my credit score and creditworthiness. XXXX  XXXX SBNASELFLNDR are causing significant hardship. The inclusion of this account has had an adverse impact on my credit standing, my financial well-being while preventing me from obtaining essential credit and services necessary for daily living. I believe there are grounds for their removal based on the following : Despite my attempts to notify XXXX XXXX, also known as SBNASELFLNDR, of this misinformation, their representative acknowledged the mistake. When I asked for a letter of good standing of any kind, he refused, saying that they didn't have one and that the only thing he could do was send my most recent statement to my SELF account with no way to mail it. This business does not provide its customers with anything easily accessible. After I contacted XXXX XXXX, they acknowledged that they had sent inaccurate information to my consumer reports but had not acted quickly to fix the error to the credit reporting agencies. Regarding my prepaid credit card delinquencies, XXXX XXXX  occasionally provided false information. In another instance, the bank continues to share my information that makes it look like my account is still in use open even though they are fully aware of the account being closed due to ( 1 ) the maturity expiration date that does not automatically renew along with ( 2 ) the final credit check disbursement.

I learned when companies refuse to correct inaccuracies or conduct a reasonable investigation, they may be in violation of the FCRA, potentially subjecting them to lawsuits or regulatory actions. This company may constitute violations under other applicable U.S. laws, including, but not limited to, privacy laws and debt collection practices regulations. I request that your agency conduct a thorough review to determine the legality of reporting this account. 
In the United States, the Fair Credit Reporting Act ( FCRA ) outlines the obligations of companies and credit reporting agencies regarding the correction of inaccuracies in credit reports. The relevant sections of the U.S. Code ( 15 U.S.C. 1681 ) include : 1. 15 U.S.C. 1681s-2 : This section imposes duties on " furnishers '' of information ( i.e., companies that provide data to credit reporting agencies, such as lenders or debt collectors ). The duties include : o Duty to provide accurate information : Furnishers must not knowingly provide inaccurate information to credit reporting agencies.

o Duty to correct and update information : If a furnisher discovers that previously reported information is inaccurate or incomplete, it must promptly notify the credit reporting agency and provide any corrections.

o Duty to investigate disputes : When a consumer disputes information on their credit report, the credit reporting agency must inform the furnisher of the dispute. The furnisher must then conduct a reasonable investigation and report the results back to the credit reporting agency.

2. 15 U.S.C. 1681i : This section addresses the responsibility of credit reporting agencies to reinvestigate disputes. If a consumer notifies a credit reporting agency of inaccurate information : o The agency must reinvestigate the disputed item, generally within 30 days. 
o If the information is found to be inaccurate or can not be verified, the agency must delete or correct it. 
Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, I did not provide written consent for the continued reporting of these accounts as open, which is another violation of the Fair Credit Reporting Act ( 15 U.S. Code 1681 ).

3. 12 U.S.C. 5531 Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 4. 15 U.S.C. 1692 Fair Debt Collection Practices Act ( FDCPA ),

Company response to consumer: Closed with explanation