Consumer complaint received 2025-04-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
Subject : Formal Complaint for Willful Violations of the FCRA and FDCPA Failure to Update Paid Balances Jeopardizing Real Estate Transaction I am submitting this complaint against Equifax, Experian, and TransUnion for their ongoing and willful failure to accurately update critical credit card balances on my consumer credit reports. Despite confirmed payments made toward the following accounts, each of the three credit bureaus continues to report inflated balances in violation of federal law. 

This negligent reporting has placed me in direct financial jeopardy, as I am actively under contract to purchase a property. Due to the misreported credit utilization, I now face the imminent risk of loan denial and forfeiture of my earnest money deposit. 

Accounts in Dispute : XXXX XXXX Account XXXX. XXXXXXXX XXXX XXXX XXXX XXXX {$5000.00} payment made and cleared last month Still reporting an inflated balance of {$5300.00} as of XX/XX/year> XXXX XXXX Account XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX$3000.00} payment made and cleared last month Still reporting a balance of {$3800.00} as of XX/XX/year> All of these payments have been confirmed by my financial institutions and posted to the respective accounts. The failure to reflect these payments has materially altered my credit profile and credit score, affecting lender decisions. 

Violations of Federal Law Committed : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) : Failure to follow reasonable procedures to assure maximum possible accuracy of consumer information.

15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to reinvestigate disputed information within the required timeframe.

15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : Failure to delete or correct information that is found to be inaccurate or unverifiable.

15 U.S.C. 1681c ( a ) ( 1 ) : Continued reporting of materially misleading balances constitutes the reporting of outdated or inaccurate information.

15 U.S.C. 1681s-2 ( b ) : Failure to update credit file data after receiving corrected payment information from furnishers.

CFPB Regulation V 12 C.F.R. 1022 : The Bureaus are subject to enforcement actions for noncompliance with FCRA standards.

FDCPA 15 U.S.C. 1692e ( 8 ) : Knowingly reporting false or misleading information that affects consumer credit standing.

Willful & Negligent Noncompliance 15 U.S.C. 1681n & 1681o : Bureaus are liable for actual, statutory, and punitive damages including attorneys fees for failure to comply with the FCRA. 

Requested Relief : I am requesting that the CFPB enforce the following : XXXXmmediate correction of all balances for the XXXX and XXXX accounts to reflect payments of {$5000.00} and {$3000.00} respectively. 

Transmission of corrected data through all credit platforms, including E-Oscar and third-party systems. 

Written confirmation of corrected balances and delivery of updated credit reports from all three bureaus. 

Explanation of the reinvestigation procedures under 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ), including source documents and the names of the furnishers. 

Regulatory action, penalties, or sanctions for systemic failure to ensure credit accuracy. 

Emergency attention to the urgent impact this is having on a pending mortgage loan and property closing, with risk of financial loss due to misreporting. 

This issue requires immediate CFPB enforcement, as the delay directly threatens the success of a real estate closing and causes irreversible financial harm. 

Complainant : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation