Consumer complaint received 2025-08-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: HUNTINGTON NATIONAL BANK, THE
State: PA

Complaint narrative:
XX/XX/XXXX and XX/XX/XXXX I received 2 letters in the mail saying I deposited 2 checks through mobile deposit one for {$350.00} and the second one for {$300.00}. I never smitted these checks into my account. 
So when I called customer service on XX/XX/XXXX at XXXX XXXX  and XXXX XXXX  the person told me that my account was froze due to fraudulent I stated that I never deposited these checks and I'd like to report them as fraud the customer service Rep stated there's nothing they can do to wait for the review department to contact me. So I did such ( and I never was contacted by anyone ) In the letter i received in the mail on XX/XX/XXXX stating that my account was closed account ending in XXXX and in the letter stated that if my account was in the positives that there would be a check attached to this letter there was no check attached to the letter so I called customer service yet again on XX/XX/XXXX at XXXX spoke with a customer service Rep I asked for my account balance which was told {$540.00} and I proceeded to ask how I can I withdraw my money they told me to visit my local branch they could help me more that he couldnt do anything on there end over the phone. 
My next available day was XX/XX/XXXX around XXXX when I was able to go into the local branch I visited the branch in at XXXX XXXX Pennsylvania and asked why my account was being closed how I can get my money out the lady was new so her boss XXXX  came and helped her and he had her call some number to see if they had written a check or if they could release my funds and give my funds to me when the phone call ended she stated they're going to issue a check I couldn't withdraw my cash at the local branch in XXXX XXXX that there be a check issued id receive it within XXXX to XXXX days so I wait 7 Days I call customer service spoke with Rep on XX/XX/XXXX at XXXX I stated that my account said it was closed on XX/XX/XXXX and that I would be receiving a check and haven't received it he says I can see that the account was closed on XX/XX/XXXX I asked how that's possible that I received a letter stating it was closed on XX/XX/XXXX and now your saying XX/XX/XXXX how is there two different dates he proceeds to tell me there's nothing he can do to help me it's out of his hands so I asked to speak with a supervisor I get connected with XXXX who tells me that there's nothing nobody can do it's out of their department it's in another department he could send an email to my caseworker on my behalf I tell him go ahead he states he cant email them that my account it's not assigned to a caseworker yet so I asked when's it going to be assigned to a caseworker when's it going to be closed when can I receive my money he cant answer any of these questions but there's nothing they can do they have nobody to contact he said he would file a complaint in their complaint department on my behalf I told him to do so I wait over the weekend and I call again on XX/XX/XXXX at XXXX I hear my account ( that's supposedly closed ) had a new balance of {$1400.00} so now that two paychecks have been direct deposited into a closed account { I dont know how that's even possible ( second direct deposit was {$940.00} on XX/XX/XXXX ) } I go into the branch in XXXX XXXX on XX/XX/XXXX around XXXX where I spoke with XXXX again about getting my money out and that another direct deposit has been deposited into my closed account where he calls the same place they called before which tell them he they can't release my money that they would issue a check and Id receive it in XXXX to XXXX  days after they close the account I asked when are they closing the account because I now have been told it was already closed on two different days already I need to know when I'm getting my money he says he doesn't know and he apologized for an inconvenience

Company response to consumer: Closed with non-monetary relief