Consumer complaint received 2025-04-19 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Zo Financial, Inc.
State: PA

Complaint narrative:
XXXX XXXX XXXX : XX/XX/XXXX To : Compliance Department Zo Financial RE : CEASE AND DESIST DEMAND ACCOUNT DISPUTE & ILLEGAL COLLECTION PRACTICES To Whom It May Concern, I am writing to formally demand that Zo Financial immediately cease and desist all attempts to collect payments, withdraw funds from my account, and communicate with me regarding the above-referenced matter. This letter serves as a final notice before I initiate formal legal action and file complaints with state and federal consumer protection agencies. 
Background : In XX/XX/XXXX I purchased furniture through a vendor financed by Zo Financial. I provided the vendor with specific measurements, which were ignored, resulting in delivery of furniture that did not fit my home. The vendor acknowledged their error, retrieved the furniture, and confirmed that I would receive a refund. I contacted Zo Financial the same day to inform your team of the return, and I was assured that the refund would be processed, and the contract adjusted accordingly. 
Despite repeated assurances, Zo Financial : Did not adjust my account balance, nor did you provide any written confirmation of the new total. 
Failed to provide a corrected account number or any official billing statement. 
Illegally attempted to debit my account over XXXX times without my consent or a valid basis. 
Continued to accrue interest on a disputed amount. 
Repeatedly claimed you could not reach the furniture company, yet still pursued collections. 
Ignored my multiple verbal and written requests to escalate the matter and to cease contact and collections until the dispute was resolved. 
Legal Violations : Your actions are in direct violation of : Uniform Consumer Credit Code ( UCCC ) You are obligated to ensure accurate billing and resolve disputes before proceeding with collections. 
Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692c and 1692e Continuing collection attempts on a disputed debt, without validation, constitutes harassment and misrepresentation.

Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666 You failed to investigate or correct a billing error as required by law.

State Consumer Protection Laws Each attempted withdrawal without valid authorization may constitute a separate violation, subject to fines or civil damages.

Demands : 1. Cease and desist all communication with me immediately regarding this alleged debt.

2. Cease all attempts to withdraw funds from my bank account.

3. Provide a full accounting of the debt, including the original purchase price, the amount removed when the furniture was returned, and any interest assessed.

4. Provide copies of all correspondence, including call logs and messages between myself and Zo Financial, with dates.

5. Issue a Form 1099-C ( Cancellation of Debt ) for the amount in dispute, since this debt is no longer legally collectible and should be discharged.

6. Provide documentation explaining why collections continued after acknowledgment that the vendor could not be reached, and Zo had no accurate balance on file.

Remedies : If Zo Financial continues to contact me or pursue collection without resolving this dispute, I will seek damages under the FDCPA, UCCC, and other applicable laws. Each unauthorized withdrawal attempt and unlawful contact may be considered a separate violation, for which I will pursue statutory damages, punitive damages, and legal fees. 
This letter will be shared with the following regulatory and legal bodies : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX Federal Trade Commission ( FTC ) Attorney Generals Consumer Protection Division Consumer Affairs / Department of Consumer Protection Your legal and compliance departments Final Warning : You have 10 business days only from receipt of this letter to confirm in writing that all collection efforts have ceased and to provide the documentation requested. I am requesting {$1000.00} per violation from this company. Failure to comply will result in immediate legal action.

Company response to consumer: Untimely response