Consumer complaint received 2025-10-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
DISCRIMINATION CITIBANK XXXX XXXX XXXXXXXX Under Oath of Perjury XXXX XXXX XXXX XXXX Representative stating " I am not pretty and to me you are not pretty! XXXX XXXX is ugly! ' " I did not process the form as the highest in this Citibank back office XXXX XXXXcause to me you are not pretty! ' My account is being treated as a foreign account and representatives are deliberately withholding IRA transfers to my checking account for minor WORDS or omisions and they continue to review the form again and again with different representatives finding rejections several times during the process ; -The form is not reviewed by ONE supervisor but by many and they all find different errors and send the customer to fax several times for one document ; XXXXCitibank and XXXXther representative are on microphones inside my rentals and audibly in all states ; -The representative will state that the form is correct ; -Then I will call again and Citibank back office says 'the form is incorrect we send you a rejection letter! ' -The representative stated that an XXXX XXXX and his daughters are the highest at Citibank controlling all transfers and disbursement of money in the accounts ; -The representative worship this XXXX XXXXXXXX and state to me repeatedly 'to me you are not pretty and that is why we don't process the form! ' DISCRIMINATION DISCRIMINATION DISCRIMINATION See summary of events below : XXXXXXXX XXXX XXXX 7 days since sending Citibank request to withdraw from my IRA into my checking They requested a corrected form and it was sent on XXXX today I requested to know when the deposit will be made and representative stated " i don't know I can expedite your request call back again in 3 to 5 days to know the status! ' I submitted a complaint to consumer finance as Citibank continues to delay bank transfers WITHIN THEIR OWN BANK! 

The transfer is not to an outside institution but within their own bank. 

The CEO sent a response via consumer finance stating that the transfer should be 2 days since us within the branch International or foreign transfers take 7 to 10 business days. 

Therefore, the account is being treated as an international account XX/XX/XXXX Contacted CITIBANK at XXXXXXXX XXXX Contacted Citibank again and they stated to have lost the XXXX R form And could not find the correction to page XXXX that I sent on XXXX at their request ; -Then the supervisor will state 'oh we found it XXXX I can see it now! ' I explained to XXXX the supervisor that it is discrimination as I submitted the form 6 times last withdrawal and Citibank made me go to the XXXX store to fax 6 times This current form XXXX has sent me to the XXXX store 4 times and now the representative stated that they are missing the XXXX form. 
Requesting I visit the XXXX store a XXXX time stating that again and again 'do you want a 10 % withdrawal! ' I sent a complaint to consumer finance as the discrimination by Citibank is evident and their negligence in handling forms and transfers from distributions. 

Now after speaking to XXXX and having confirmed that he received the XXXX now the representative stated that 'we don't have the XXXX ) The Citibank team member ID XXXX XXXX Another supervisor answered named XXXX XXXX And stated that they were sending me another rejection letter cause 'to me you are not pretty! ' The representative stated that she will be withholding the form again since 'to her I am not pretty and the form page XXXX says XXXX XXXX 

My account is still overdrawn Representative state that " XXXX XXXXXXXX and her are the 'highest in XXXX and Citibank XXXX ' '' The address is already on file and for the XXXX XXXX ' they are withholding my IRA XXXX into my checking account ( word XXXX on page XXXX ) I XXXX XXXX XXXX XXXX XXXX not know your Citibank XXXXhighest XXXX XXXX XXXXXXXX XXXX XXXX daughters and the back office that worships him XXXX XXXX XXXX XXXX XXXX 

I DO NOT XXXX XXXX XXXX XXXX XXXX  CITIBANK worships him as per the representative and is their highest at your back office that manages the deposit of IRA into checking accounts This is DISCRIMINATION of religion and choice of bank! 

Please send a letter informing clients of your intent to XXXX  XXXX XXXX thus we can make arrangements with our retirement and account. 

However, this is blatant DISCRIMINATION on behalf of CITIBANK I am currently being harassed and followed by your employees at Citibank and the family and friends of XXXX  XXXX ( your Citibank highest ) are following me around. 

I already informed police and XXXXXXXX XXXX XXXX  of the discrimination and harassment. 

Under Oath of Perjury XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief