Consumer complaint received 2025-11-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: MI

Complaint narrative:
I turned XXXX on XX/XX/XXXX. I created my paypal account on the same day, with a potential one day margin of error to account for memory. I did so as soon as possible so that I could get a bunch of stuff sorted out that I really need to sort out. These issues include but are not limited to : Family wanting to send me money, My mother needing a way to pay me back for the XXXX she owes me, sorting out a direct deposit for my new job as a XXXX XXXX, and so on. My grandmother ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) sent me a transaction of {$100.00} to test the account when it was made, which likely was flagged as some form of fraud and subsequently locked my account, needing verification to continue. Due to the fact that I had just turned XXXX, a bunch of my documents and paperwork either because invalid or harder to get, which led to a month 's delay in getting it. The moment I got home from my local secretary of state on XX/XX/XXXX I uploaded the proof of address I used to get my ID, along with a photo of my paper temporary ID, which they had never properly stated from what I saw that it wasn't a valid option, they just said 'state or drivers id '. In response, my account was permanently deactivated. I tried their support line, customer service phone number, and I currently have a complaint with the XXXX, all not really giving me anything. I really * really * need this to be reverted in some fashion as I have been unable to get a proper bank account for a variety of reasons and I won't be able to for some time, and I desperately need to get a banking platform sorted out. The following things I've sent along with this CFPB complaint are as follows : front and back photos of my new physical state identification, a video I took shortly after getting it in the mail proving my proof of address, proof of a valid id, and my face. A selfie taken shortly after if the video isn't good enough, and my original photo of my Temporary ID, Proof of address, and local newsletter. I understand that I may have some off a bit harsh when trying to get this sorted out initially but I wish to apologize for that, I have had so many issues over the past year and especially over the past 2 months and the shock of it kinda sent me over. I plead & beg to come to a form of compromise because I desperately need this both physically, due to the fact I need a way to manage finances digitally and you guys have a monopoly on this sort of thing, and mentally, as I very desperately need a morale boost, or at least something to go my way for once. If we can find any form of compromise I would be more than happy to settle, if not I may have to take this to small claims court if possible. 

if you need to reach me via my phone it is currently unavailable due to it being broken, if you need to contact me via cellular email me and I can give you a working phone number used by my mother in place of it.

Company response to consumer: Closed with non-monetary relief