Consumer complaint received 2025-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Figure Technologies, Inc
State: CA

Complaint narrative:
This is a new complaint regarding unresolved issues with Figure Lending. Their previous response to my CFPB complaints contained multiple false and misleading claims that I would like formally addressed. Those complaints were prematurely closed before I had the opportunity to respond.

I am requesting the CFPB exercise its oversight authority under consumer protection laws to open a full investigation into Figure Lendings conduct, and to ensure I am given the opportunity to respond before this complaint is closed. If these issues remain unresolved, I reserve the right to pursue further legal remedies.

Potential Legal Violations : FCRA ( 15 U.S.C. 1681s2 ( a ) & ( b ) ) Furnishing inaccurate information by reporting a 60-day delinquency prior to the actual due date, and failing to conduct a reasonable investigation of disputes before continuing to report derogatory information.

FDCPA ( 15 U.S.C. 1692e & 1692f ) Making false or misleading statements ( claiming contact and repayment offers that never occurred ) and engaging in unfair practices by referring an account to collections while it was actively under dispute.

Consumer Financial Protection Act ( 12 U.S.C. 5531, 5536 ) Engaging in unfair, deceptive, or abusive acts or practices ( UDAAP ) through misrepresentation, retaliatory reporting, and failure to provide clear communication.

California Rosenthal Fair Debt Collection Practices Act & California Consumer Credit Reporting Agencies Act State-level protections further prohibit false, misleading, or inaccurate credit reporting and abusive collection practices, which appear to have occurred here. 
Other complaints in question are : XX/XX/XXXX : XXXX & XXXX XX/XX/XXXX : XXXX & XXXX XX/XX/XXXX : XXXX & XXXX Key Points of Dispute : FALSE CLAIM : That Figure offered repayment options after forbearance. 
TRUTH : I was never offered a repayment plan that was honored. On XX/XX/year>, I emailed requesting extended support. They replied with three repayment options, stating I would need to sign a XXXX agreement to proceed. I replied on XX/XX/year>, explaining I was still unemployed and asking what other options were available. They never responded. Despite this, they falsely claimed I had selected a repayment plan and that they processed itwithout a signed agreement or further discussion.

FALSE CLAIM : That my forbearance exit was handled with my consent.

TRUTH : Figure never received my signed Forbearance Exit Agreement, yet processed the deferral option as if I had agreed to it. This is misleading and violates basic consumer consent protocols.

FALSE CLAIM : That they contacted me with offers of repayment. 
TRUTH : From XXXX through XXXX, there were no communicationsno emails, calls, or mailed letters. The first contact was on XX/XX/year>, when they sent a charge-off warning email falsely claiming they had attempted to reach me and offered a plan. That email also failed to acknowledge the three open CFPB complaints or my ongoing credit reporting dispute, and instead escalated the situation. 
Reporting Violations Continue : 60-day delinquency reported on XX/XX/XXXX, XXXXtwo days before my actual due date of XX/XX/year> Account not updated to reflect its transfer to collections ( sold, transferred, or closed ) Possible duplicate entries from Figure Lending and Figure Tech, reporting the same debt under separate tradelines Evidence Available : Email chain showing no response to XX/XX/year> inquiry ( attached ) Screenshots of premature delinquency reporting ( already included in prior complaints ) Collections letter received while the account was under active dispute ( already included in prior complaints )

Company response to consumer: Closed with explanation