Consumer complaint received 2026-05-01 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: MD

Complaint narrative:
Hello and good afternoon, I am submitting a complaint because I read on your website XXXX that I should submit a complaint about a XX/XX/XXXXunlicensed landlord in the state of Maryland which doesn't have a legal valid renters/landlord license to rent out his home to tenants and would like if you could possibly attempt to recoup loss for me. It appears to me that on your website that your organization deals with some landlord/tenant cases. As you know it is illegal for a landlord who doesn't have a renter 's landlord license to collect any rent at all or threaten to sue for rent federally and in the state of Maryland. I am writing to you because as it says on your website I understand CFPB has the ability to enforce actions for US federal law code violations for harmed customers and or can perform " payments by case '' for some landlord/tenant cases. I met the landlord on XXXX under the " rooms for rent '' tab. The landlord is named XXXX XXXX XXXX ( XXXX XXXX XXXX, born : XX/XX/XXXX, phone number : XXXX ). I met the landlord on the XXXX XXXX, Md XXXX page under the tab for renting rooms. The address is XXXX XXXX XXXX XXXX, Md XXXX ; the rent was {$500.00} a month on a month to month agreement. Just to explain some more information about the situation in case it's needed for the complaint : I was born in XXXX, Massachusetts but I'm from XXXX, Virginia as I told XXXX XXXX but he made it very difficult for me to adapt to living in XXXX, Md which is a much bigger city with totally different issues in my experience. I attempted as best as I could to meditate and live at that home but the living situation was just too bad. I only had good intentions when deciding to rent the room in his home and I was never close to being late to pay him rent. It was only after moving out of his home I learned quite much more about federal and state landlord/tenant laws and consumer laws which I could have used while I was living there. I was there at the home only about 4 times in XXXX and a half months for a few hours on average because I was being mistreated there ; I was renting there for XXXX and a half months total ( 3 months consecutively and 15 days after XXXX skipped month time frame being from XXXX and XXXX ). In the last 15 days I was renting there I rented there to retrieve my belongings and security deposit he didn't give back to me. You will see in the text messages I have with him that he pretended a few times to not owe me a security deposit and when I asked for the security deposit back he deceived me by claiming he moved to XXXX and sold his property though he was calling me from a Maryland ID 'd incoming phone number. Because I was so badly mistreated in the first month of living there I was attempting to find a new place to rent but XXXX XXXX recognizing this wouldn't allow me to be free to leave because he wouldn't be receiving my rent money anymore. Though he didn't have a renter license he made it clear that he was going to call the police threatening to sue if I tried to tell him our renting agreement must end. Also by not allowing me to gather my belongings and move out as you will see in the text messages I will send you XXXX XXXX tried to break my spirit in order to get more money out of me in the future and manipulate the system and landlord/tenant relations government organizations against me more wrongly. I also have many text messages between the landlord and I speaking about extermination issues in the house and the landlord said that the extermination would be complete before I moved in on XX/XX/XXXX. I will attach all the text messages I had with XXXX XXXX in this complaint. I have many text messages with XXXX XXXX intentionally texting in very broken XXXX which is a tactic he uses as many people breaking the law use to manipulate for scamming/gain causing them to not be interpreted well by authorities when questioned about laws broken. The home was filled with roaches and there was a major mice problem as XXXX XXXX admits in the text messages to me. XXXX XXXX houses and homes as many large cities do have a lot of mice and pest problems which is not anything XXXX or anybody I knew growing up in surrounding suburbs of XXXX, Va was used to. XXXX XXXX didn't have running hot water there for weeks ; it seems he was shutting it off in efforts to save more money. The home was old and not kept up well ; it seemed as a place nobody could live normally in because of all the problems I stated it had. There is a police report filed about this matterXX/XX/XXXX case # : XXXX. The transactions I made to pay rent were a combination of cash and card. I am slight of build XXXX lbs. and XXXX feet XXXX inches tall and he is XXXX born about XXXX tall XXXX lbs. so he tried to physically intimidate me constantly to get more money out of me. He sensed he could use his size against me to take advantage of me for more money and gain. As you will see in my text messages with XXXX XXXX I will send in this complaint ; XXXX XXXX was threatening to sue me and threatened to do so numerous times even in the presence of my roommate I had while living there. Though he XX/XX/XXXXto sue me for damages you will see in the text messages I sent you that on XX/XX/XXXX at XXXXXX/XX/XXXX am XXXX XXXX claims I didn't do any damage to his home and he allowed me even long before then to move out after checking my room for that reason as well and welcomed me back if I would ever want to live with him again. I offered free inspections from companies offering free inspections including a few free local mice pest inspection services and Maryland XXXX XXXX XXXX inspections services but XXXX XXXX refused numerous times. The roommate of mine there named XXXX who told me is XXXX and XXXX in his right eye who has been living there for 14 years according to them both XXXX be able to witness to the treatment I went through there. All along to and with me the roommate XXXX had been complaining about XXXX XXXX 's treatment of us both but he XXXX not want to explain XXXX XXXX mistreatment of me to any organization because of fear XXXX XXXX would manipulate and mistreat him because of it. I believe that if XXXX XXXX gets a inkling I will sue him in court for this matter then that will give him time to try to make more lies about my time renting in his home. That being said, so he doesn't have extra time to make more lies about my stay with him please only contact XXXX XXXX about repaying me loss/funds if CFPB will XXXX as it says on XXXX you are able to ) in fact enforce the law of requiring him to repay me. I am seeking to recoup a total of {$1200.00} in Cashapp payments to XXXX XXXX. I am also seeking to recoup at least a total of {$2000.00} in cash as well as value including the {$500.00} first month rent, {$500.00} security deposit, {$250.00} last 15 days of rent, and my belongings he didn't allow me to retrieve which include a mini XXXX brand portable dishwasher worth {$220.00} at the time of purchase, clothing/blankets, XXXX XXXX gaming consoles with controllers as well as games worth a total of about {$250.00}, and other belongings. I didn't have too many belongings there because I was so rarely there. In my room I basically only had my essentials such as a foldable mattress, luggage, and food. I'm someone who has always packed light even having my own foldable mattress. You will see in my text messages with him that XXXX XXXX is deceitful often about me having a lot of belongings in my room and he pretends many times to seem like he wants me to come in the home and clean or retrieve my belongings but it is only him being dishonest. I kept nearly all of my belongings still in boxes or bags because I packed so light and was barely there at his home ; the small amount of food I had was in its original packaging and boxed or bagged. Because I had so little belongings there the room was easy to maintain yet XXXX XXXX made the living situation so hostile he wouldn't let me come in to live in my room. I appreciate your assistance so much. Please contact me if I can assist in any way regarding this complaint.Thank you. Sincerely,

Company response to consumer: Closed with explanation