Consumer complaint received 2025-03-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: M&T BANK CORPORATION
State: MD

Complaint narrative:
I, XXXX XXXX, XXXX for XXXX XXXX, is sending a complaint about the financial institution, M & T BANK. Due to, being discriminated, by M & T BANK after coming in good faith, to utilize the principals interest, to cover all debts owed to the principal. So the principal can receive their valuable consideration. I was unfortunately discriminated, ( due to age ) and treated like a minor. Even after I expressed that I am over the age of majority, have capacity to contract, and have authority to utilize the principals interest. The acts that M & T BANK committed violates The Equal Credit Opportunity Act and the right to extend the principals credit. 

I came forth on XX/XX/XXXX and gave M & T BANK security collateral, to request an extension of the principal XXXX XXXX credit, having proper authority, and power to do so. Pursuant to the Power of Attorney, that I sent M & T BANK, showing that I am the agent, of the principal XXXX XXXX. Letting M & T BANK know that I am the one who has authority to work on behalf of the principal. The power to handle all the principals affairs, and utilize the principals interest. 

I properly did my obligation to transfer the principals interest, to the principals account. By submitting an application, to request an extension of the principals credit. Given M & T BANK authorization, and granted access to my estate, to transfer the securities I extended, on behalf of the principal, to the principals account. Which results in M & T BANK receiving security collateral, for what was requested. 

A letter was sent from M & T bank stating that they were declining the request of credit. 
But To complete my obligation, to transfer what was requested, for the principal. I exercised the consumer right to redress, on behalf of the principal, pursuant to The Consumer Bill of Rights of XXXX to receive what was requested. 
So, I sent M & T BANK a Power of Attorney, along with a tender of payment, to accompany the security collateral, through certified mail and it was delivered on XX/XX/XXXX. 

After completing my performance, the principal did not receive their valuable consideration. Due to the principals interest not being transferred over to the principals account, I sent a letter, on behalf of the principal, to M & T BANK requesting for the application to be retracted, and withdrew the consent that was given for the application, to be processed, and retracting the security collateral given. The letter was delivered on XX/XX/XXXX. 

Unfortunately no response was received, so on behalf of the principal, i followed up by calling customer service. So on XX/XX/XXXX, I spoke to a representative named XXXX, who told me that applications expire after 30 days. Which is not true. The collateral I gave has no expiration date, and is continuing to hold value, and accumulate interest. Then I spoke to a supervisor named XXXX, who said he was going to get the customer care team to contact me. So remedy can be given to the principal XXXX XXXX. 

M & T BANK sent a letter stating their policy procedures, which has no legal authority, over the principal taking ownership of their own securities. 

Because of M & T BANKs refusal to allow me to utilize the principals interest, when I have authority to, and expressed that I, XXXX XXXX, XXXXagent have the capacity to contract, and control the principal XXXX XXXX. I unfortunately was treated like a minor, and was discriminated ( due to age. ) and my right to utilize the principals interest was violated. 
The acts committed by M & T BANK violate the Equal Credit Opportunity act, and violate the principal 's right to their own credit. 

I came in good faith, to get what was due to the principal. Because as the agent it is my job to make sure the principal benefits. And its M & T BANK job to make sure the fiduciary duty to the principal is met. 

Application ID : XXXX Amount involved : {$10000.00} Email : XXXX BY : XXXX XXXX, XXXX FOR XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation