Consumer complaint received 2024-03-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
On or about XX/XX/XXXX I was made aware by logging into my Equifax account online on their web portal that there is no credit report for me, nor a credit score nor any trace of credit related information for me available at Equifax. 
On XX/XX/XXXX, I was able to confirm with multiple third party credit monitoring tools I use, that they too are unable to obtain anything from Equifax about me other than an all XXXX and blanked credit report. 
This is while my credit history existed for years at equifax and was subejct to their multiple cyber security breaches. 
On XX/XX/XXXX, I called Equifax and spoke to a XXXX w/ case number XXXX who took about 45 mins of my time and demanded due to an internal flag of Equifax , I have to provide a copy of my drivers license and a social security which I did using an XXXXSign email they sent me. I was informed this was all verified and my account should now update and show up correctly within 30-60minutes. I attempted to verify the next morning and all services previously checked on fresh web browser cache as well, resulted in the same missing report and score status. I gave them until end of XX/XX/XXXX hoping their archaically ancient and slow systems maybe are taking a long time to update. No changes occurred. 
On XX/XX/XXXX, I called again and spoke to another gentleman in consumer affairs who claimed he did some things and said somethings I could barely understand and was rather short and rude sounding, like I am hassling them by not understanding his mumbling rambling pill headed way of talking to do their job and get my problem fix during their business hours. He informs me to wait until XXXX end of their business hours and the issue should for sure be fixed. 
On XX/XX/XXXX, I checked the website and third party apps again, no changes. Clearly, I am being lied to and my time is being wasted for no reason. I have no issues with the other 2 credit reporting organizations and I am currently shopping for loans. Equifax 's shenanigans are directly and negatively affecting my ability to obtain loans, which is directly impacting my ability to perform structural repairs on my XXXX  parents home which is sinking into the ground and needs urgent foundation repair which costs in the XXXX of XXXX. And then today, when I demanded to speak with a supervisor, some XXXX XXXX named XXXX who happened to be the guy who answered the call, proceeded to get very defensive right away telling me he is the highest authority I can speak with and repeated this talking over me over and over and over very rudely, to which I responded I am tired of his attitude and lies and that my next set of wasting of my time will be with an authority who can do something about this mess. 
So here I am, unaware how long this problem has been going on, they would not tell me when it started or why it started, just know for weeks, months perhaps, I have had no Equifax credit report. Like I do not exist. Wonderful. This dude tells me to go ahead and reset the password, and having read the XXXX thread that had the same story listed identically in it from 6 years ago, I realized I am being bsed, I reset the password and was told it might not be instant and may take 48 hours to work, conveniently once more. I am certain this too will not work, then I will call back again, then they blame my credit fraud alerts and freeze stuff, then it still won't work, then I have to do this complaint anyway before forcing these pathetic people to get their stuff together, so I decided I am just going to stop wasting my time and read the writing on the wall and just come and do this complaint to get results faster, I don't have time.

Company response to consumer: Closed with explanation