Consumer complaint received 2024-08-19 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: M&T BANK CORPORATION
State: GA

Complaint narrative:
To whom it may concern : M & T Bank XXXX XXXX, NY overseen by the ( XXXX XXXX XXXX XXXX XXXX XXXX ) filed a work order ( date unknown ) with XXXX XXXX  to secure and winterize my mothers estate which is under contract with a realtor. Real-estate signage is posted in the front yard indicating the property is under contract. The interior and exterior of the home are well-kept and clean. A fluorescent green sign was placed by an unknown individual on the front door on XXXX XXXX, 2024, indicating the property was vacant/abandoned. I am unsure who made this assessment. On XX/XX/XXXX, XXXX XXXX removed the front door lock via a drill and gained access to the estate as evidenced by metal shavings on the front porch. A family friend presented to mow the lawn and stated all doors were open and that the winterization process had begun. He reached out to me immediately to inquire what was happening. The XXXX employee told my friend, it was a bank that had ordered the securement. I did not receive verbal, written, or certified communication from M & T Bank or a foreclosure attorney. I filed a police report to document the unlawful entry and damage and have requested the report ( XXXX ). 
XXXX XXXX  XXXX action is not justified and unlawful. I was appointed estate executor on XXXX XXXX, 2022, and my mothers XXXX was satisfied ( {$12000.00} ) on XXXX XXXX, 2023. The Notice of Cancellation of Notice of Pendency was also filed on XXXX XXXX, 2023. All paperwork is on file in the XXXX XXXX XXXX XXXX. 
The XXXX XXXX XXXX XXXX XXXX for M & T verbalized that the securement was an error due to an internal coding issue. 
Furthermore, XXXX XXXX was trespassing at XXXX XXXX  XXXX direction. XXXX XXXX damaged the front door with hammer marks, which were not present before the securement. Our family friend observed the following actions : the well water had been shut off, an air compressor was present in the basement to remove water from the lines, and he observed a gallon of antifreeze. On XX/XX/XXXX, our family friend walked the home to ensure no additional damage was noted. He discovered a dripping water valve, where the water had been turned off. 
Please investigate these illegal actions, abuse of power, and negligence. 
At the very least, I expect compensation to replace the damaged door. I also expect an apology from the management team, the XXXX of the XXXX XXXX XXXX XXXX XXXX XXXX since he does not accept responsibility and repeatedly justifies M & T XXXX actions. I am still shocked that M & T Bank failed to review the associated paperwork before directing property securement. I requested a response to resolve the incident and have received no written or verbal resolution as of XX/XX/XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation