Consumer complaint received 2025-09-06 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: AL

Complaint narrative:
My husband XXXX XXXX XXXX opened a case XXXX in our Truist Bank Account in regards of the money that was wired transferred from our bank account to scammers in XXXX XXXX a fake Real Estate Transaction for the sale of a XXXX XXXX XXXX The company that was managing the process of sale was a Law Firm ( impersonating one ) with a physical address i XXXX, and this way we started getting scammed. The case was opened with Truist on XX/XX/XXXX, and the investigation from the bank was concluded on XX/XX/XXXX, denying our claim. We didn't receive any formal documentation from the bank, only a phone call informing us that the claim was denied despite an ongoing investigation by law enforcement. The reason was that my husband had authorized the transaction, and the bank could not reverse the wire transfer. 
Report of Fraudulent Wire Transfer and Timeshare Scam Involving XXXX XXXX XXXX Overview This document outlines a detailed account of a suspected fraudulent timeshare resale scheme involving entities identifying themselves as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and intermediary banks, including XXXX and XXXX XXXX The scam culminated in a wire transfer made under duress to a fraudulent account allegedly associated with the XXXX government. The events detailed below are presented for formal review and action by relevant law enforcement, financial institutions, and consumer protection agencies. 
Chronological Summary of Events XX/XX/XXXX XX/XX/XXXX : Initial contact from XXXX XXXX XXXX offering to purchase my XXXX XXXX. Offer increased from {$16000.00} to {$30000.00}. 
XX/XX/XXXX XX/XX/XXXX : I received a Purchase and Sale Agreement and was introduced to XXXX XXXX XXXX XXXX XXXX ' as the legal representative. 
XX/XX/XXXX XX/XX/XXXX : Due diligence conducted, including verification attempts with the XXXX  Bar. Pressure began to front administrative costs. 
XX/XX/XXXX : Submitted bank account details to XXXX XXXX under assumption funds would be wired. 
XX/XX/XXXX : Received a call from XXXX XXXX XXXX of XXXX bank confirming wire transfer in progress. 
XX/XX/XXXX : Informed of a second unexpected wire ( {$8600.00} ) held due to XXXX XXXX of XXXX XXXX. Instructed to pay XXXX taxes via wire. 
XX/XX/XXXX : Visited Truist Bank ( XXXX, XXXX  ) and completed the wire transfer under extreme stress and urgency. 
XX/XX/XXXX : Received a call from fake XXXX contact saying wire failed and a certified check would be couriered instead. I refused and called Truist for investigation. 
XX/XX/XXXX : Verified all domains ( XXXX XXXX ) were fraudulent. Prepared documentation for fraud reporting. 
Entities and Individuals Implicated XXXX XXXX XXXX XXXX Posing as buyer ; domains include XXXX and XXXX 
XXXX XXXX XXXX XXXX XXXX ' Posing as legal intermediary with emails XXXX. 
XXXX XXXX and XXXX XXXX XXXX paralegals at XXXX XXXX. 
XXXX XXXX XXXX XXXX XXXX for XXXX XXXX. 
XXXX XXXX XXXX representative from XXXX bank. 
Unverified Courier ( XXXX  ) Used to simulate package delivery. 
Fake XXXX tax authority domain : XXXX. 
Conclusion and Request I am requesting immediate investigation and assistance in the recovery of funds that were wired under coercion and false pretenses. This report is being submitted to financial institutions, the FTC, XXXX, XXXX ( XXXX ), and local law enforcement. I am prepared to provide all supporting evidence, including emails, screenshots, voicemails, and bank transaction records.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation