Consumer complaint received 2025-10-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  URGENT / TIME SENSITVE - FORECLOSURE SALE IS SET FOR XX/XX/XXXX IN XXXX XXXX, FLORIDA AS TO MY HOME OF XXXX  YEARS - XXXX XXXX / XXXX XXXX XXXX XXXX, XXXX  XXXX, FLORIDA XXXX. 

I AM A XXXX XXXX XXXX XXXX XXXX VETERAN / XXXX XXXX WITH MAJOR XXXX  XXXX. 

XXXX XXXX XXXX XXXX XXXX  SEE THE URGENT / EMERGENCY EMAILS TO XXXX XXXX REGARDING WELLS FARGO 'S FAILURE TO ABIDE BY THE XX/XX/XXXX MORTGAGE SETTLEMENT AGREEMENT {$400000.00} AND PROCEED WITH FORECLOSURE SALE ON XX/XX/XXXX : XXXX XXXX - XXXX / XXXX XXXX XXXX XXXX XXXX - XXXX of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX United States XXXX XXXX / XXXX SENSITIVE XXXX - Your immediate and kind assistance as President of XXXX XXXX is urgently needed with regard to the confirmed mortgage settlement agreement, {$400000.00}, with XXXX XXXX on or about XX/XX/XXXX, and as offered/ agreed to by the XXXX XXXX XXXX Wells Fargo, Servicer, and accepted by XXXX XXXX. Wells Fargo failed to abide by the agreed upon mortgage settlement agreement regardless of providing the evidence of funds / payment and the documented proof of settlement. 

Wells Fargo is attempting to proceed, with an improper / violation of the XXXX XXXX settlement agreement, with foreclosure sale on XX/XX/XXXX and therefore as discussed with XXXX, XXXX  at XXXX XXXX, on XX/XX/XXXX per the enclosed email, IT IS URGENT AND MANDATORY THIS IMPROPER SALE BE IMMEDIATELY CANCELLED SINCE XXXX XXXX, OWNER OF THIS MORTGAGE, AGREED IN GOOD FAITH AND AUTHORIZED THIS MORTGAGE SETTLEMENT {$400000.00}. 

Please immediately cancel the XX/XX/XXXX foreclosure sale set in XXXX XXXX, Florida and kindly confirm. The agreed upon mortgage settlement {$400000.00}, can then proceed in order for this XXXX XXXX XXXX / XXXX XXXX XXXX, with XXXX XXXX, to remain in his home of XXXX  years. 

Your very kind understanding and involvement is appreciated. 

XXXX XXXX XXXX XXXX XXXX XXXX  XXXX  XXXX, FLORIDA XXXX TELEPHONE - XXXX RE : TO XXXX XXXX XXXX XXXX XXXX XXXXXXXX / XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX, FLORIDA XXXX SALE SHORT AGREEMENT {$400000.00} XXXX XXXX XXXX Attachments Tue, XX/XX/XXXX, XXXX ( 1 day ago ) to XXXX  URGENT / TIME SENSITIVE XXXX As just discussed, today, XX/XX/XXXX, please find enclosed the evidence of proof of funds regarding the XXXX XXXX XXXX sale / short agreement agreement, {$400000.00}, to satisfy and pay in full the XXXX XXXX XXXX mortgage serviced by Wells Fargo XXXX On XX/XX/XXXX, Wells Fargo and XXXX XXXX telephoned me, XXXX XXXX at XXXX, and confirmed the agreed upon settlement {$400000.00}, and further promised to cancel the foreclosure sale, but failed to do so, which is set for XX/XX/XXXX. 

XXXX, you confirmed you have authority to immediately cancel this sale set for XX/XX/XXXX but you stated you would try to reach a high level at Wells Fargo. As a XXXX XXXX XXXX XXXX XXXX Veteran / XXXX XXXX, with XXXX XXXX who has lived in this home for XXXX  years, please immediately cancel the XX/XX/XXXX foreclosure sale, just like you did from XXXX on as you told me since XXXX XXXX owns the mortgage and XXXX XXXX will be paid the agreed upon {$400000.00} settlement. 

Kindly call - XXXX me today XX/XX/XXXX confirming the XX/XX/XXXX foreclosure sale has been cancelled in order to finalize the promised settlement agreement. Thank you. 

With very best wishes and my sincere gratitude for helping this veteran save his home of XXXX  years - XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, Florida XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation