Consumer complaint received 2025-04-16 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
It has now been 2 years and Wells Fargo has still not provided any information nor refunded my {$400.00}. Ive filed several complaints and they close them online and say they will contact me. When they contact me they say they cant provide me any additional information. They are taking advantage of me, and this needs to stop. My bank has performed several wire tracers and confirmed that Wells Fargo has in fact received the wire transfer. please see attached documents. 

Ive attached a copy of their vague response as well. 



ORIGINAL COMPLAINT BELOW : on XX/XX/XXXX a wire transfer of {$400.00} was initiated for to : Wells Fargo Bank, NA XXXX XXXX XXXX XXXX XXXX, CA XXXXXXXX XXXX Transit Routing # XXXX For Credit to : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Account Number : XXXX For Benefit Of : Account # : XXXX Name : XXXX XXXX The funds came from my account with XXXX XXXX The funds never made it to the XXXX XXXX account. On on around XX/XX/XXXX, I personally reach out to XXXX XXXX and they confirmed they never received the funds and was advised to reach out to Wells Fargo. I then reached out to Wells Fargo Bank and was advised that because I didn't have a personal account with the institution I would have to reach out my my bank that initiated the transfer. I went into my local branch and spoke with a banker who's initiated a " tracer '' to locate the funds. She also reached out to Wells Fargo Bank back office to get assistance in locating the fund. As of XX/XX/XXXX there has been 4 attempts to communicate with Wells Fargo Bank from the banker at XXXX XXXX regarding locating the {$400.00}. Dispited many attempts by myself and XXXXXXXX XXXX, Wells Fargo Bank has failed and or refused to respond. 

NO HELP WAS PROVIDED This is now my second time trying to put a end to this problem. Originally on or around XX/XX/XXXX I filed a complaint ( complaint number XXXX ) against Wells Fargo Bank Stating .... '' on XX/XX/XXXX a wire transfer of {$400.00} was initiated for to : Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXXXXXX XXXX Transit Routing # XXXX For Credit to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX For Benefit Of : Account # : XXXX Name : XXXX XXXX The funds came from my account with XXXX XXXX XXXX The funds never made it to the XXXX XXXX account. On on around XX/XX/XXXX, I personally reach out to XXXX XXXX and they confirmed they never received the funds and was advised to reach out to Wells Fargo. I then reached out to Wells Fargo Bank and was advised that because I didn't have a personal account with the institution I would have to reach out my my bank that initiated the transfer. I went into my local branch and spoke with a banker who's initiated a " tracer '' to locate the funds. She also reached out to Wells Fargo Bank back office to get assistance in locating the fund. As of XX/XX/XXXX there has been 4 attempts to communicate with Wells Fargo Bank from the banker at XXXXXXXX XXXX regarding locating the {$400.00}. Dispite many attempts by myself and XXXX XXXX, Wells Fargo Bank has failed and or refused to respond. '' I was later contact on XX/XX/XXXX via CFPB Portal and a phone call from a Wells Fargo Representative stating that the dispute was closed and that I will be receiving a letter in the mail with details. The representative on the phone told me she couldn't give me any details on the outcome and that my bank which is XXXXXXXX XXXX will give me details. She later stated that I will be receiving a letter in the mail with the details of the outcome. The letter was never received. I went to my local XXXX branch and asked if there's been any update after being told I would hear from my bank about an update and the banker called the back office and checked her email for any update and nothing was provided. The bank herself was confused because of the way the situation is being handled. No-one has provided clear instructions or guidelines to handle this procedure. No-one has given proper information as to where the funds are currently being held. There was a tracer performed on the wire transfer and the last place the funds were is Wells Fargo Bank yet Wells Fargo is resisting and unwilling to provide any assistance to provide clear information as to where the funds are.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation