Consumer complaint received 2026-01-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I signed up for a {$500.00} bonus offer with Bank of America for opening a checking account. I was able to login to their website, setup direct deposit, and then they closed my checking account without letting me know. Now my {$2000.00} in direct deposit funds are not available to pay my bills and I'm no longer eligible for the {$500.00} bonus because the account that they closed for no reason given makes me an " existing '' customer. 

On XX/XX/year>, I received an offer to receive {$500.00} if I create a new checking account and direct deposit {$10000.00} within the first 90 days. 

On XX/XX/year>, I created the checking account, logged into Bank of America 's website, and setup direct deposit for {$2000.00}. 

On XX/XX/year>, they sent me an email saying " Your card is out for delivery. Updated XX/XX/XXXX. You can expect to have your card in the next day or two. Check your activation status when you have your card. '' On XX/XX/year>, they sent me another email saying " Welcome to your new Advantage Banking account. '' On XX/XX/year>, they sent me another email saying " Thank you for opening your account with us. It's our pleasure to welcome you to Bank of America. We look forward to supporting you on your financial journey! '' On XX/XX/year>, they sent me another email saying " With our Mobile Banking app, you have secure access to your accounts, so you can bank with confidence on your schedule. '' On XX/XX/year> at XXXX XXXX, I tried to login to their website but received the error message " error : No active Online Banking accounts. We couldn't find any active Online Banking accounts for this user ID. '' I tried to create a new account but received the error message " We're unable to complete your request at this time. The information you entered does not match our records. Please verify your information. '' ( I already setup direct deposit with this account and was able to login to the account previously. ) On XX/XX/year> at XXXX XXXX, I called Bank of America. They said that I need to go into the branch and bring 2 forms of ID to verify my identity. 

On XX/XX/year> at XXXX XXXX, I went into the branch and verified my identity with someone. I was told that the account was closed on XX/XX/year> and I would have to contact my employer to receive the pending {$2000.00} from the direct deposit. I was told the overdraft fee from not having the {$2000.00} in my bank account will not be covered, I can create a new checking account but will no longer be eligible for the {$500.00} bonus because I am now no longer considered a " new '' customer because of they closed my account, and they can't open the closed account. 

On XX/XX/year> at XXXX XXXX, I called Bank of America again. I was told the account was closed on XX/XX/year> ( not XX/XX/year> ), will have to call back on Monday to see where the {$2000.00} goes, won't be reimbursed for the overdraft fee, can create a new checking account, but won't be eligible for the {$500.00} bonus. When I asked, no reason was given for why they closed the account. 

No one called, texted, or emailed me saying the account was closed on XX/XX/year> but they continued emailing me indicating that my account was open. I could have avoided the lost {$2000.00} and overdraft fees if I knew in advance that the account was closed. They shouldn't have let me login to my checking account and setup direct deposit if they were going to close the account ( just don't open the account in the first place ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation