Consumer complaint received 2016-10-14 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure — 
Company: Caliber Home Loans, Inc.
State: NC

Complaint narrative:
This is a letter I recently sent to Caliber Home Loans : To Caliber Home Loans, This is a formal request to continue the foreclosure proceedings on my home until XX/XX/XXXX. I feel my request is a valid one for the following reasons. The approval of the modification of my loan relies on my being able to meet the financial requirements. As noted in my previous request, I was in an auto accident on XX/XX/XXXX and injuries I sustained prevented me from working as an XXXX for for XXXX weeks. Despite having been working since XX/XX/XXXX and averaging over {$2000.00} per month, my income for XX/XX/XXXX to XX/XX/XXXX averaged less than {$800.00} per month. This reduced income for that time period does not accurately reflect my overall earnings. When I returned to work, I made {$2200.00} for XX/XX/XXXX ... not counting tips. With my rental income of {$1000.00} per month and my social security of {$1100.00} added to my real monthly earnings, I easily qualify for the modification. I have one opportunity for approval and I do n't want to chance it being denied because of these circumstances. 
Prior to Caliber Home Loans acquiring my loan XX/XX/XXXX, I had just submitted a modification package to XXXX XXXX Loans. To be candid, I found them to be a nightmare to work with in the nearly year I spent trying to get my loan modified but that 's a different issue which I 'll be contacting XXXX mortgage. I will also be filing a complaint with the North Carolina Banking Commission. This is the advice I received from my attorney. But at this time this does not involve Caliber Home Loans. However, I have received different information from your representatives. After the accident, I was told to submit my XXXX pay records from XX/XX/XXXX which I did and that average would be used for modification purposes. Then another representative told me that information was wrong and I must submit only my previous 3 months. Another time I was told I did not submit the XXXX page Making Home Affordable document ... which my scanned original shows I did. Another time I was told that one of my lease agreements was not submitted ... which again my scanned documents showed that I did. Several times I 've asked to speak with a supervisor without success. It sounded like the same problems I experienced with XXXX. I 've also consulted with a government organization that specializes in helping owners with distressed property and their suggestion was to get the matter continued so I can submit an accurate modification package. 

To summarize my financial situation, I still have over {$22000.00} in my bank account and I 'm willing to apply up to {$20000.00} towards my modification. I still receive XXXX per month rental income as well as another XXXX per month for utilities. I also receive my XXXX per month social security. Now that I have returned to work, I earn over XXXX per month XXXX. That totals over XXXX per month. Also, I 'd like to note that other than my mortgage and related expenses to my home, I have no other debt. 
Should my request for postponement be denied and the sale of my house goes forward, I 've also consulted with my bankruptcy attorney and I 'll file Chapter XXXX which will prevent me from losing my home. I hope you take everything I 've written into consideration. I 'd also like it noted that I had an appointment with the IRS to get a certified copy of my tax return but due to Hurricane XXXX, that was rescheduled for this Wednesday XX/XX/XXXX. As soon as I have my appointment, I will be again submitting my modification package. 
Sincerely, XXXX XXXX XXXX I 'd like to add that I 've saved this money because neither Caliber nor the previous lender XXXX will accept payments due to my foreclosure status. All I 'm asking for is a continuance until mid XXXX

Company response to consumer: Closed with explanation