Consumer complaint received 2024-08-04 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Comerica
State: CA

Complaint narrative:
On XX/XX/2024 there was an ad being ran on XXXX about a XXXX XXXX XXXX  sounded interesting so I click the link and by the time I order the card and was at the checkout for XXXX XXXX it wouldn't allow me to get out from the checkout and it kept with drawing money from my account mind you I only paid {$9.00} for the card at the time but it started charging me a lot of money without my permission yes I use the card but it was taking out money without my permission not everybody and I push it would take out money so there was either technical glitch with their checkout system or I was being scammed however I let the direct express know and immediately and they canceled my card and charge me for another car to get here in 2 days and when I spoke to XXXX for the refund they approved it and they said they sent the refund XX/XX/2024 we are now in XX/XX/2024 and I have not seen no I'm reversal of purchase or purchase put back the money refund nothing on my statements from XXXX and I keep emailing they said the creator of the XXXX card however however they keep saying that they did refund me and showing me all these cancellation letters and documents that they refunded the money to I'm not going to say the card number but since XX/XX/2024 and has not hit my account and I don't see it on my statement at all and they said get in touch with the bank and then the bank there is no bank I go to Social Security office they said there's nothing they can do about it only my certain kinds of investigations and then I go to direct Express and they're saying that you know like what they said that there was no error that they found in the investigation that I authorized the transactions okay those were unauthorized because I was not purchasing more than XXXX XXXX car only purchase XXXXXXXX XXXX XXXX for {$9.00} and it end up they end up withdrawing {$910.00} for my government benefits and I want my refund and the processing station for payments is not accurate and I believe I've been scammed and I need your help and to investigate this even with direct Express because they're saying they can't do nothing but the girl canceled the card so if they refunded the money then it would be on the card right and it'll go directly to the new card well that hasn't happened and I don't know what's going on but I want to Lodge a complaint and I want to go to court on this matter because that's my government benefits and just seeing that they use whatever documents they see the statement but they don't see the understatement where it was put back on my card or into my account so therefore my money is still lingering of {$910.00} between direct Express and XXXXXXXX XXXX XXXX may have something to do with it I'm not sure but they're saying since I don't have an account you know I can't I can't do nothing but yet our money goes there and put on the card which is a prepaid card account to find out it wasn't through the government it was some kind of agreement that they had this is mindboggling I'm frustrated and I'm tired I haven't cried over this matter because it's like how can it's okay I want you guys to investigate the matter please taking consideration it's been 5 months you know I'm trying to get it in court before the year and before the 120 days to wear direct Express doesn't say that they're not liable for that money they're liable for that many they are thank you sincerely XXXX XXXX

Company response to consumer: Closed with monetary relief