Consumer complaint received 2016-02-18 00:00:00
Product: Credit card — 
Issue: Closing/Cancelling account — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: UT

Complaint narrative:
I had a XXXX master card. I got this card initially in XXXX and it was serviced by XXXX. XXXX sold their XXXX XXXX master card portfolio to Capital One in the beginning of XXXX ( I think? ), then in XXXX this XXXX portfolio was purchased again by XXXX in XXXX of XXXX. The problem I am encountering is actually submitting the credit dispute with Capital One, because they do n't have my information and when I call the current servicer/owner of the XXXX portfolio, XXXX, they tell me they can not help me because the account was transferred to them in a " closed '' status and because capital one is the one reporting me I have to dispute it with them. They advised me that Capital One did n't send all the information they should have when they obtained the portfolio. They can give me general information, but not any information for me I need. I asked them if they could send me my statements from when Capital One serviced the account because when the card was opened I got statements from capital one electronically which was just an email from them saying, '' hey just log in online. '' Which helps me zero. All of those emails I got wont help because I cant access the links included in them because again the portfolio was sold. 
Honestly this is not fair, because my credit is being impacted and I am trying to prepare to purchase a home. 
I am trying to dispute XXXX, XXXX and XXXX reporting from Capital One for this card. They reported to the bureaus that I was late 30 days for XXXX, and 60 days past due for XXXX and XXXX. This was all caused because of an annual fee. This annual fee of roughly around {$50.00} reopened the XXXX capital one account AFTER it was supposed to closed. 
This was a system error that Capital One eventually took ownership of and they credited back the charge and closed the account. This happened in XXXX but the reporting to the bureaus remained. Which is XXXX item I wanted to dispute. 
I also wanted to dispute the account reporting in XXXX of XXXX. Which on my report shows that it was 90 days delinquent. Again this was NOT correct and is relevant to the above XXXX to XXXX dispute because Capital One sold and transferred the account in XXXX to a collection agency. Whom I paid in full. 
The problem with that is that i have confirmation emails of making payments in XXXX, through XXXX. So how could I be 90 days past due? Why was I ever transferred to a collection agency in XXXX after making monthly payments each month? 
Thankfully I signed up for automatic emails during this time confirming my payments each month but the sheer lack of process from both XXXX and Capital One to get this process finished has honestly been nothing but frustrating. RESPA prevents this from happening in mortgage servicing, but apparently if a credit cards are purchased between banks or financial institutions it does n't matter how the consumer is treated. 
I will attach the payment emails I have received in XXXX for XXXX, XXXX and XXXX. and the credit report I disputed. XXXX was able to remove similar occurrences that happened in XXXX. When XXXX transferred the XXXX XXXX portfolio to Capital One.

Company response to consumer: Closed with explanation