Consumer complaint received 2024-07-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I HAD A CON-ARTIST ( AND I DO HAVE THIS PERSONS NAME AND INFORMATION ) STEAL MY IDENTY AND USE MY INFORMATION TO OBTAIN MY BANKING INFORMATION, HE NOT ONLY STOLE MONEY OUT OF MY CHECKING ACCOUNT HE APPLIED FOR AND GOT APPROVED FOR A LOAN FOR {$11000.00} ON JUST AN ELECTRONIC SIGNATURE. THEN WHEN XXXX DEPOSITED THE LOAN INTO MY ACCOUNT, THIS PERSON IMMEDIATELY DID AN ELECTRONIC WITHDRAWL TO HIS OWN BANKING INSTITUTION. ( I DO NOT UNDERSTAND TODAYS TECHNOLOGY, AS A MATTER OF FACT MY FIANCE IS TYPING WHAT I AM DICTATING TO HER ). 
THE MAN THAT HAS STOLEN MY IDENTITY AND TAKEN OVER MY BANK ACCOUNT IS CURRENTLY INCARCERATED AND HAS BEEN INCARCERATED FOR THE LAST 15 YEARS OR BETTER. I MET XXXX XXXX WHILE I WAS XXXX LONG STORY SHORT HE WAS A XXXX XXXX HELPING ME WITH MY XXXX  TO GET OUT OF XXXX BACK IN XXXX. HE SAID HE NEEDED MY SSN, XXXX & DL #, TO PROVE TO THE COURT WHO I AM. I DID NOT THINK NOTHING OF IT, I WAS JUST TRYING XXXX XXXX XXXX XXXX XXXX I GOT OUT IN XXXX OF XXXX, I STARTED WORKING WITHIN THE FIRST MONTH UPON MY XXXX XXXX XXXX XXXX XXXX XXXX XXXX ADVISED ME TO OPEN A BANK ACCOUNT WITH WELLS FARGO, STATING THAT THEY WERE A GOOD BANK.I HAVE NEVER HAD MY OWN BANKING / CHECKING ACCOUNT. NOT KNOWING HE WAS GOING TO USE MY INFORMATION TO CALL THE BANK AND OBTAIN MY ACCOUNT INFORMATION TO CREATE AN ONLINE BANKING ACCOUNT PRETENDING TO BE ME. WELL THAT IS EXACTLY WHAT HE DID. HE HAD SET UP PAPERLESS BILLING AND STATEMENTS, SO I WOULD NOT KNOW HE WAS STEALING MY MONEY AND APPLYING FOR LOANS AND HAVING AUTO PAYMENTS TAKING OUT. I AM THE TYPE OF PERSON THAT IF YOU REACH YOUR HAND IN THE COOKIE JAR AND PULL OUT A COOKIE, THEN YOUR GOLDEN, IF YOU DON'T PULL A COOKIE OUT, THEN WE NEED TO FIGURE OUT WHY? 
AND THAT IS WHAT HAPPEN. I RECIEVED A LETTER FROM MY MEDICAL INSURANCE COMPANY STATING MY MONTHLY PAYMENT DIDN'T GO THRU. THIS WAS XXXX YEARS AFTER I OPENED THIS ACCOUNT. AT THIS TIME I ASKED MY FIANCE TO HELP ME GET INTO MY ACCOUNT SO I CAN SEE WHAT WAS GOING ON? WHAT I FOUND COMPLETELY FLOORED ME! 
SO FROM XXXX XXXX UNTIL XXXX XXXX, THIS MAN HAD TAKEN OVER MY ACCOUNT AND USED IT AS HIS OWN ACCOUNT, ALL FROM HIS XXXX XXXX WITH A XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
I HAVE TRIED TO DISPUTE THESE ONLINE ELECTRONIC WITHDRAWLS/ TRANSFERS AND LOANS WITH WELLS FARGO AND XXXX THE PEOPLE WHO APPROVED THE {$11000.00} LOAN WITH AN ELECTRONIC SIGNATURE. I STILL HAVE A HARD TIME UNDERSTANDING HOW THAT HAPPENS. BUT I HAVE BEEN SHOT DOWN AND DENIED THE DISPUTES BY EVERYONE, THEIR REASONING IS THAT I GAVE THIS PERSON MY BANKING INFORMATION. IN WHICH THAT IS SO FAR FROM THE TRUTH. I DID NOT GIVE XXXX XXXX MY BANKING INFORMATION NOR DID I AUTHORIZE HIM TO GET INTO MY BANK, CREDIT CARD ACCOUNTS, OR APPLY FOR ANY LOAN IN MY NAME. HE WAS NOT AN AUTHORIZED USER, XXXX XXXX CALLED POSING AS ME AND APPLIED FOR ALL THIS AND TOOK OVER MY ACCOUNT WITHOUT MY PERMISSION OR KNOWLEDGE. I WOULD REALLY LIKE FOR SOMEONE TO LISTEN TO MY CRAZY STORY AND PLEASE BELEIVE ME BECAUSE I ALL THE FACTS POINT TO MY CLAIM THAT XXXX XXXX STOLE MY IDENTITY. LET ME KNOW WHAT MY NEXT STEP IS TO GET THIS RESOLVED AND FILE CHARGES AGAINST XXXX XXXX. 

THANK YOU FOR YOUR TIME, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation