Consumer complaint received 2026-03-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
I am submitting this complaint regarding a solar financing loan issued by GoodLeap that was obtained through misrepresentation by the solar installer XXXX XXXX XXXX. The system was sold to me by XXXX XXXX sales representative XXXX XXXX, who made several material claims that directly induced me to sign the financing agreement. First, I was repeatedly told that installing solar would be a bill swap. I was told I would pay approximately {$280.00} per month for the solar system and that my electric bill would be eliminated. My average electric bill before solar was approximately {$350.00} per month. I was promised that the solar payment would replace my electric bill entirely and that I could even make money through energy buyback programs. This did not occur. I continued receiving electric bills and was instructed by XXXX XXXX to switch electricity providers multiple times ( XXXX, XXXX, and later XXXX ) in an attempt to make the system work as promised. Even when credits improved, I still had monthly delivery charges of approximately {$50.00} {$60.00}, meaning the promised elimination of my electric bill never occurred. For a period of time XXXX representatives were paying my electric bill because the system was not performing as promised. Second, I was told I would receive approximately {$21000.00} from the federal solar tax credit and that I would use this money to pay down the GoodLeap loan in order to keep my monthly payment around {$280.00}. I was told that if this payment was not made within 18 months the loan payment would increase to approximately {$400.00} per month. When I filed my taxes, I did not receive the promised tax credit amount. I informed XXXX XXXX and received no meaningful assistance. Third, I was told the warranty would cover storm and hail damage to the system. When one solar panel was damaged in a hail storm, XXXX representatives initially stated it would be replaced at no cost. Later I was told I would need to file an insurance claim and pay for detach and reset costs associated with roof repairs, which contradicts what was represented during the sales process. XXXX removed the panels during roof repairs, but I informed them that I did not want the system reinstalled due to these ongoing issues. XXXX XXXX XXXX filed for XXXX XXXX XXXXankruptcy on XX/XX/year>. Because the installer is now bankrupt, the promised services, warranties, and representations that induced the financing agreement can not be fulfilled. Despite this, GoodLeap continues to treat the loan as valid even though the financing was issued based on materially misleading sales practices and the underlying services tied to the loan can not be delivered. In my view this represents fraudulent inducement and a failure of consideration. I have repeatedly requested that GoodLeap cancel the loan and remove the debt from my account and arrange for the solar equipment to be removed from my property. These requests have not been resolved. The loan agreement was obtained through fraudulent inducement and material misrepresentation by the originating solar contractor. Because the underlying contract has failed and the installer is now bankrupt and unable to fulfill the promised services, there has been a failure of consideration and the financing obligation is unenforceable. GoodLeaps continued attempt to collect on this loan despite documented misrepresentation and contractor bankruptcy may constitute an unfair and deceptive lending practice. Under the FTC Holder Rule, a lender that finances a consumer transaction is subject to the same claims and defenses that the consumer could assert against the seller.

Company response to consumer: Closed with explanation