Consumer complaint received 2025-11-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: TX

Complaint narrative:
On XX/XX/XXXX at approximately XXXX XXXX I received a phone call from a gentleman stating he worked for XXXX out bail bonds in XXXX XXXX. He stated that my husband, XXXX XXXX, had called and was asking for assistance and being bonded out. He stated that the amount of his bond was {$1300.00}, and that if I had paid the money before noon, he would be out around XXXX XXXX. I stated I did not have the full {$1300.00} at that time, but I was able to pay {$500.00} and would try to figure out the rest. The man sent me a PDF fillable form, in which I filled out my information and sent it back along with a copy of my drivers license and a bill showing our address. I received a receipt back, stating that half of the amount was paid and the bond would be posted when the other half was paid. I was able to pay him via cash app, in which he provided me card information to add for the withdrawal, however, I was asked to delete the card once the withdrawal was made. I did not find this suspicious at that time, as I was limited on my sleep due to the incident that led up to the arrest the night before. The gentleman texted me back back-and-forth throughout the day, as I arranged the other payments. When I asked about the XXXX XXXX bail, he sent me a warrant which did say sample on it, and as I am not familiar with what warrants actually look like, I did not know if it was real or not. I did know that my husband had a bail to post, so that was not odd for me. I was told if I paid partial on that bail, as well as the rest of the bail from XXXX XXXX, then my husband would be able to be bailed out that day. I was able to come up with money, in which a few more cash app transactions were made, and then I was told I would be contacted around XXXX XXXX I did not receive a call, and so I sent a few text messages, all with no response. I then googled the phone number, which came up to an easy bail bonds by XXXX XXXX. There was a website and an email address that were attached to this as well, so I sent an email. Everything appeared to be legitimate. I then found another phone number for easy out bail bonds, in which an answering service took a message and I received a callback on the XXXX. It was confirmed at that time that the easy out bail bonds I was working with was a scam, and the one I spoke to was legitimate in stating that they did not post a bond for my husband. I confirmed with the jail that no bond had been paid and no paperwork had been processed. I had to find a new company, which was legitimate and pay through them to have him bonded out. 

Since this occurred, I have filed numerous disputes with Cashapp and my bank-each saying the other is responsible for my money getting returned. I receive the answer that it was authorized-which it was-but I never received the services I paid for ( again-making it fraud ). I have filed with the XXXX FTC, and IC3, along with a police report and a previous CFPB regarding my bank. I have also submitted to XXXX that the site is fraudulent

Company response to consumer: Closed with explanation