Consumer complaint received 2025-03-06 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — High pressure sales tactics or recruiting
Company: PNC Bank N.A.
State: NC

Complaint narrative:
In XX/XX/XXXX I set up an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Massachusetts. Despite my requesting information on whether I was better to wait until the following year, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I was encouraged with time limits on starting a XXXX XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX, or I would miss my opportunity to bXXXX XXXX XXXX XXXX XXXX XXXX XXXX. I felt pressured to sign up quickly and was ignored when I asked if I would be better to wait until XXXX because I had not been employed in XXXX, having left my employment in XXXX of that year, and would that then entitle me to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Again, I got no clear answers, and the pressure to sign up for classes and of course the XXXX, before XX/XX/XXXX or I would miss my chance were reiterated to me again. As I was desperate to be trained to get back to being employed, the pressure had me sign up by the end of year, XXXXXXXX XXXX XXXX XXXX When I should have been advised to contact Social Security to find out my options, as to whether I should hold off until XXXX. 

The loan was for {$13000.00} I am still paying it off to this day. As of, XX/XX/XXXX I have {$6600.00} left to pay. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX, we had no say in this whatsoever. The duration of the course was extended from a quicker XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. Many of my fellow students and myself complained directly to staff. The staff there said their hands were tied and there was nothing they could do. Many of us had signed up for the XXXX because of the duration of the XXXX  offered to us, and we all had/have families who were involved in conversations as to whether, as a family, couple, etc., we could afford to do the XXXX And time factor/length of XXXX was a big part of that decision making process. 

So, I felt pressure to sign up for a loan within a quick period of time, without all the correct information being offered to me by the XXXX as to my possible funding options if I waited until XXXX, and in absolutely no way did they tell me the school was being handed off/sold to someone else once I started and the whole structure of the classes and length of the course would change. 

I stuck with the XXXX XXXX XXXX but it did not turn out well. I was never properly set up for XXXX XXXX XXXX XXXX I was studying XXXX XXXX. Therefore, I never got that XXXX XXXX XXXX XXXX XXXX And I have never received the transcripts for all the classes I took and passed. I had XXXXXXXX XXXX XXXX XXXX XXXX in my classes. I reached out to the XXXX and received an email from an office person, who by that point said she didn't work there anymore, but she said she forwarded it onto the XXXX, but I never got any sort of follow-up. I then subsequently found out that the XXXX XXXX XXXXXXXX XXXX XXXX XXXX by the Government for fraud shortly after I had emailed that staff member. So, I'm still paying for a loan I was rushed into and misinformed about and never received anything from the XXXX XXXX XXXX XXXX XXXX  Namely, my transcripts.

Company response to consumer: Closed with explanation