Consumer complaint received 2024-05-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
Equifax Information Services LLC XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX Dear sir, I have received many letters from your company. I just wrote down the noticed information. 
XX/XX/XXXX of XXXX : XXXX? XXXXXX/XX/XXXXXXXX : This credit card account is completely closed. However, recently received the letter from XXXX XX/XX/XXXX which indicated the unrecognizable credit card number ending XXXX that is under request of investigation by the XXXXXX/XX/XXXXnd other public organizations. 
Also, your company, Equifax, sent a letter on the same date that you do not have authority to block any illegal usage of my personal information, which might cause above mentioned incident ( identity theft ). 
Also, on the same date, you company, Equifax, sent the letter talking about the remedy of identity theft, which the victim, XXXX XXXX, is working on more than half a year from XXXX. 
XX/XX/XXXX of XXXX : Your company sent the request of submission for the correction of inaccurate information on Equifax credit file. Since I do not request anything for the correction, I do not think your company will correct to request for months or years the identification information, I just report this matter to the public organizations including the office of XX/XX/XXXX. In this case, I do not provide the identification information due to the suspicious nature of request of your company office. Also, I mention here another office address for the further investigation, since I do not recognize this office address before : Equifax Information Services LLC, XXXX XXXX XXXX, XXXXXX/XX/XXXXXXXX. I might have received the letters informing this address previously, but I complained this concerns, which American companies tend to have many branches and ask same things all at once ; even though there are the danger of leak or breach of data. This concern will be sent to the headquarters of your company, Equifax by this letter. 
A letter of remedy of identity theft was sent. The comment on this matter is written above. 
A letter of answer to my concern by indicating fraudulent items. Since I am not sure what is the fraudulent items myself, and, honestly, I do not remember whether I indicated to your company about fraudulent items ; since I do not have so many items in my original credit reports, I do not know what the fraudulent itself means. I confess at that time I must tackle with the issues of credit card issued by XXXX XX/XX/XXXX. But this card ended up closing without any pleasant communication with this Bank. In this case, I do not want to provide any personal information, since your company must have the file. If not your company discarded my information without notifying the person who confided to your company while remedying the identity ; therefore, from my XXXX sense, your company is not unreliable for so-called credit report provider to the XX/XX/XXXX 
XX/XX/XXXX of XXXX A possible credit report with Confirmation # XXXX : I received a credit report which does not have any information. 
A letter which asks to provide the personal information due to the indication of fraudulent items in the credit report. As mentioned above, I already submitted my personal information your office and headquarters many times ; therefore, I do not want to receive this kind of letter ; otherwise, I consider your company discarded the copies of personal information including passport issued by XXXX. Therefore, I might be able to complain the matter to the XXXX of XXXX in XXXX. 

If you prefer to contact with me further, it is fine. I will write back accordingly. 

Sincerely,

Company response to consumer: Closed with explanation