Consumer complaint received 2025-05-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
This letter is in response to XXXX XXXX XXXX  correspondence dated XX/XX/XXXX, regarding the account ending in XXXX and the dispute I submitted to the Consumer Financial Protection Bureau ( CFPB ). 

After reviewing their response, I must reiterate that the reporting of this account remains inaccurate, materially misleading, and damaging to my credit profile and financial opportunities. 
Disputed Issues : 1. Conflicting Account Status : XXXX XXXX Bank states that the account was paid in full in XX/XX/XXXX. 
However, the account continues to be reported to Experian, XXXX  and XXXX as charged off, with derogatory payment history entries and no indication that it was paid. 
Reporting an account as both charged off and paid in full is contradictory and violates the Fair Credit Reporting Act ( FCRA ). A charge-off reflects a loss and should not apply if no settlement or loss occurred.

2. Inconsistent Reporting Across Bureaus : Experian reports charge-offs in both XXXX and XX/XX/XXXX with a status of Paid, Closed. {$370.00} written off. 
Equifax reports only a XX/XX/XXXX charge-off with a {$0.00} balance but retains a derogatory Charge-off status. 
XXXX  reports Payment after charge-off/collection but shows no actual charge-off month or payment history. 
These inconsistencies further misrepresent the account and call into question the accuracy of XXXX XXXXXXXX XXXX furnishing practices. 
3. Violation of Furnisher Obligations ( FCRA 15 U.S.C. 1681s-2 ( b ) ) : XXXX XXXX  has not updated or corrected the account to accurately reflect the resolution ( i.e., full payment in XX/XX/XXXX ). 
The ongoing derogatory statuses and absence of paid in full notation constitute materially misleading information under the FCRA. 
Your failure to correct this violates your duty as a furnisher to investigate disputes and furnish accurate data following a consumer dispute.

4. Responsibility of Furnisher to Ensure Accuracy : The credit bureaus rely entirely on data provided and verified by XXXX XXXX XXXX. 
If your company provides inaccurate or incomplete data, it is unreasonable to shift responsibility onto the credit bureaus. 
You can not claim the bureaus are responsible for incorrect reporting if you are the one furnishing inconsistent and conflicting information.

Impact and Demand : Your refusal to correct these issues has negatively impacted my credit score, hindered my ability to secure financing, and caused undue stress and financial harm. I am requesting : Immediate correct
ion of all derogatory remarks associated with this account across all three credit bureaus ; Removal or reclassification of the charge-off status to reflect that the account was paid in full without loss ; Updated reporting that accurately reflects a {$0.00} balance and Paid in Full closure ; Investigation into the lack of consistency across bureaus stemming from your furnishing practices.

Failure to resolve these issues may result in further regulatory escalation or legal action under the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation