Consumer complaint received 2026-06-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC

Complaint narrative:
USAA is supposed to be an American veteran company, but USAA is engaged in illicit business fraud with XXXX and has business entities in XXXX ( a foreign adversary ) such as XXXX XXXX XXXX XXXX ( XXXX XXXX, XXXX XXXX XXXX ) Previously/Alternatively known as XXXX XXXX XXXX XXXX ( USAA 's alternative name is XXXX XXXX Company ), XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX ( XXXX XXXX, XXXX XXXX XXXX ) Previously/Alternatively known as XXXX XXXX XXXX XXXX, and many others linked through branch and trademark relationships, which are noted in the attachment. I discovered the XXXX linked fraud early XXXX XXXX, after notifying USAA of XXXX linked fraud of XXXX in XX/XX/XXXX, advising USAA to XXXX the partnership to protect veterans as XXXX is XXXX XXXX , which caused a financial crisis in XXXX ( XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ) Previously/Alternatively known as XXXX XXXX XXXX XXXX XXXX ) , XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Previously/Alternatively known as XXXX XXXX XXXX XXXX, and other business entities alike . USAA was notified of their fraud with specific related questions ( included in the attached ) with XXXX on the XXXX email. USAA never responded to the fraud complaint or provide answers to the questions about the fraud with XXXX. Today, XXXX, USAA repossessed my vehicle but has not provided answers to their XXXX business fraud. A company can't commit business fraud with a foreign adversary, XXXX, in the U.S. and expect U.S. ( veterans ) to financially contribute to financing the illicit business with XXXX even after fraud is identified and reported. USAA 's fraud is also included in a few federal motion filings that are pending litigation ( XXXX, XXXX XXXX XXXX XXXX XXXX ). My ask to USAA is to provide a written response on the XXXX business fraud before moving forward with any payments, as I told USAA, I will not contribute to fraud from a company that only targets veterans. I asked USAA to use their resources to support stopping the illicit business fraud with XXXX but instead, 5-months later, USAA repossesses the vehicle wile getting away with business fraud with XXXX. No account number, no account history, no account statements, or document numbers available on USAA. Auto is now blank. The threat of XXXX is well known to America as described by former FBI Director XXXX XXXX. XXXX, XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX represents the defining threat of this generation this era. There is no country that presents a broader, more comprehensive threat to our ideas, our our innovation, our economic security, and ultimately our national security. We have seen efforts by the XXXX government, directly or indirectly, trying to steal intellectual property, trade secrets, personal data all across the country.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation