Consumer complaint received 2025-04-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
I have a Bank of America ( BoA ) checking account, and a BoA savings account. 

On XX/XX/XXXX, a fraudulent ATM deposit was made to the savings account, in Florida. I was not in Florida at the time, nor have I been in Florida for many years. I knew no-one in Florida and XXXX not give my PIN to anyone. The deposit was for {$970.00}. 

On XX/XX/XXXX, a fraudulent ATM withdrawal was made from the checking account, in Florida. The withdrawal was for {$900.00}. 

On XX/XX/XXXX, a fraudulent ATM withdrawal was made from the savings account, in Florida. The withdrawal was for {$900.00}. 
I have attached the relevant bank statement. 

On XX/XX/XXXX, I called the BoA fraud line regarding the savings account fraudulent withdrawal. This was assigned case XXXX. This resulted in a credit to my account on XX/XX/XXXX for {$900.00}. So this case is RESOLVED. 

On XX/XX/XXXX, I called the BoA fraud line regarding the checking account fraudulent withdrawal. This was assigned case XXXX. This resulted in a credit to my account on XX/XX/XXXX for {$900.00}. So this case is RESOLVED. 

On XX/XX/XXXX, a debit for return item was entered on my checking account for {$970.00} ( apparently from the XX/XX/XXXX Florida ATM transactions ). To attempt to resolve this, on XX/XX/XXXX, I called BoA and spent XXXX hours and XXXX minutes talking to various people and being transferred to many departments before being disconnected. I did learn from someone from Consumer Deposit Servicing that a check from XXXX XXXX from XXXX Bank and XXXX was written to me. It was drawn on a closed account, so they are charging me as the payee. 

On XX/XX/XXXX, I visited the BoA office in XXXX and had a meeting with XXXX XXXX. She spent about XXXX hour on the phone to various bank departments, and said that BoA will open an investigation, and that I will receive a letter. 

Many weeks after this meeting, I received a letter from BoA dated XX/XX/XXXX. This letter is attached here. This was assigned case number XXXX. From the letter : We honored the... check, but it was later returned unpaid. The reason for the return is noted on the check. Because the funds from this check were not available, XXXX debited the check amount from your deposit account This issue is NOT RESOLVED SATISFACTORILY. 

Here is my issue and concern. The bank says that they honored the fraudulent deposit, but no money from that deposit was ever credited to my account. What loss did BoA incur that necessitated a charge to my account? 

Put another way, if I had received a deposit and then an equivalent debit related to the fraudulent ATM deposit, that would have made sense and I would have had no issues. But again, what loss did BoA incur that needed remedying? No money changed hands except the {$970.00} that went from me to BoA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief