Consumer complaint received 2024-03-09 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: WA

Complaint narrative:
I was granted forbearance during covid, however, when i reinitiated payments I wasn't aware they had drastically increased my monthly mortgage payment. I was sending in the same amount I was paying prior to the months granted without payment. Because the amount was what I thought was my monthly amount and not the increased amount, this servicer refused the entire payment. I didn't realize this for approximately XXXX months. When I contacted them to make arrangements to correct the monthly amount, they had included all of the accumulated interest from the covid period, the covid payments, the returned restatement payments, and added penalties. They refused to accept any payments unless it was the full amount they had tallied up to be over {$60000.00} instead of the XXXX months. This servicer refuses payment of any kind unless it is the entire amount, so the interest and penalties quickly added up and continue to compile so that a borrower is never able to catch up. Since they won't accept any partial payments of any kind they continue to accrue massive interests. My only choice was to attempt to work with them on some kind of recovery option. I have been attempting to get a " complete package '' to them for over a year. All the while they continue to increase my amount owed. They have set a foreclosure date, but refuse to accept the package as complete. They ask for the same information multiple times even though I send it to them the first time they ask. Since XXXX I call every other day. They send me a letter, literally, every XXXX days asking for something else and more often than not something they already have. However, when I call what they ask me for is entirely different from what is on the written request and is not present anywhere in writing. I provide the items from the conversation and from the letter. XXXX days later, I have a request for something else ; all the while the foreclosure date advances and they refuse to stop or even hold the date. Every time I call they tell me this is the last thing they need. Every time I get a request for something they have already asked for and recieved. They have tried to tell me they can't determine the taxes on my paystub which is clearly labeled. They have claimed they can't tell how many owners are on my husbands business but they have all of our tax records which clearly reflect he is the sole owner. They have all our bank statements, but can't identify a deposit which they know the amount of and require us to resubmit it and circle the amount. There is so, so much more. I went to mediation with the understanding that both parties enter this with the legal intention of reaching an agreement. I was told by their trustee attorney that " they have not and will not have any intention of providing any foreclosure prevention options '' and the only way of keeping our home is to pay the arrears in full. I believe this to be a breach of the legal obligations of mediation, but the mediator says they met the agreement. They advised to be contact the XXXX program and I did. I was approved for the full grant amount. However, I received a letter from HAF stating they were sorry to inform me that I had been declined for the program. Why? " Because the servicer refuses to work with the program. '' To this day the servicer has not responded to my request for information regarding why they won't accept the grant. The servicer never even told me that they wouldn't. I only received notice from HAF. This servicer holds my home in foreclosure while continuing to require additional information ( that they already have ) and today I get a letter saying they have everything and they are reviewing my application. Again, still in foreclosure. I advised them that both of these practices are dual-tracking but it doesn't change anything. If they would remove the foreclosure status from my credit even for the XXXX  days they need for review I could access my XXXX XXXX in equity, access a HELOC or refinance the loan and save our home My score was almost XXXX before they tanked it with this mess. Their intention clearly, is to steal my home with their predatory and often illegal practices. But, they are bigger than me so what am I left with to do? Thank you in advance for reviewing this and if there is anything you can do.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation