Consumer complaint received 2026-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XX/XX/XXXX me and my sister got a email from a XXXX but it appears to have been a hacked student account maybe but I was presented with a job opportunity XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, this job sounded to good to be true but I feel into the scam becuase I believe it came from my school so I gave it the bentifit of the doubt, after I had deposited the checks into my account I started getting weird emails and so was my sister saying that it was a scam so I had looked it up if there was a XXXX scam for fraud checks and apparently theres multiple other people who experienced something like this, when I found this out I had called Bank of America to warn them that I was involved in a scam as a victim and they had told me at the time they couldnt do anything but not to worrry because it was good that I reported them as fraud to the bank and to give them a call when they either deposit to my account or my account goes negative, but they ended up calling me back on XX/XX/XXXX i believe asking me about the fraudulent checks and I explained how I reported them and how I got scammed and they assured me I was okay and NO CHANGES were going to happen to my account. I was worried there were going to close my account and I had asked that and they assured me again nothing would happend and if any changes happend to my balance to just give them another call and they could help me sort. It out, I thought that was the end of that but yesterday it was strange I was able to access my account all day I even remember checking I had not even XXXX XXXX at the time and was seeing if my brother sent me the money he owed me but he didnt at the time, but after he arrived home from work he sent me my XXXX XXXX and only then I was no longer able to access my account which is super weird I thought hey maybe my account is just temporarily closed not a big deal right so not to longer ago I called the Bank of America customer support department about this problem and to my surprise my account is PERMANENTLY closed and I can no longer open an account with Bank of America XXXX again all because of the fraud incident? I think this is very unfair because I reported this checks 2 times and not only that XXXX of them was before the checks even bounced into my account they were still up for review, XXXX a XXXX XXXX who was mistakenly confused for a scam and well XXXX loosing my entire bank account which I use to pay for things like my gym membership and buy food, I was told nothing was going to happend but today as I called apparently Bank of America XXXX help me at all what so ever because they decied to permanently close my account and I couldnt dispute it with them because I hadnt when they flagged my account but they told me they do not warn accounts when they are flagged so oI couldnt have known when that happend and how convinent it is that they close my account as soon as I had a balence over XXXX XXXX over

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation