Consumer complaint received 2024-03-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
I am writing to file a formal complaint against XXXX Experian XXXX XXXX regarding their inaccurate reporting of my credit information and their failure to respond to multiple requests for correction. The matter pertains specifically to the mishandling of my accounts, including the misrepresentation of Certificate of Indebtedness, in violation of federal laws and regulations governing consumer credit reporting.

As a consumer, I am deeply concerned about the disregard for my rights under the Fair Credit Reporting Act ( FCRA ), the Privacy Act of 1974, and other pertinent statutes. Despite multiple attempts to rectify the inaccuracies with XXXX, I have received no response, leading me to seek redress through your office. 

The following are the relevant laws and regulations that have been violated : Fair Credit Reporting Act ( FCRA ) - 15 USC 1681 et seq. : This federal law, commonly referred to as the FCRA, is titled " An Act to amend the Federal Deposit Insurance Act to require insured banks to maintain certain records, to require that certain transactions in United States dollars be reported to the Department of the Treasury, and for other purposes. '' It is found in Title 15 of the United States Code ( USC ), beginning with Section 1681 and continuing onwards. The FCRA regulates the collection, dissemination, and use of consumer credit information, including the reporting of credit utilization and history to consumer reporting agencies ( CRAs ).

15 USC 1681e - Compliance procedures : This section of the FCRA requires furnishers of information to consumer reporting agencies to establish and implement reasonable procedures to ensure the accuracy and integrity of the information provided. It outlines the responsibilities of furnishers in maintaining accurate and complete information.

15 USC 1681s-2 - Duties of furnishers of information to consumer reporting agencies : This provision outlines the duties of entities that furnish information to CRAs under the FCRA. It includes requirements for accuracy, completeness, and timeliness of information provided to CRAs.

15 USC 1681s-2 ( a ) ( 1 ) ( B ) - Duty to correct and update information : This subsection of the FCRA requires furnishers of information to promptly notify CRAs of any corrections to inaccurate information and to update information as necessary to ensure its accuracy. It emphasizes the importance of maintaining accurate and up-to-date consumer credit information.

15 USC 1681s-2 ( b ) - Duties of furnishers upon notice of dispute : This subsection of the FCRA requires furnishers of information to conduct a reasonable investigation when notified by a CRA of XXXX dispute regarding the accuracy of information provided. It outlines procedures for handling disputes and ensuring the accuracy of reported information. 
XXXX XXXX XXXX ( c ) - Furnishing information on delinquent accounts : This subsection of the FCRA requires XXXX of information to report the date of delinquency on accounts placed for collection, charged to profit or loss, or subjected to any similar action. It ensures that accurate information regarding delinquent accounts is reported to CRAs.

15 USC 1681s-2 ( d ) - Limitation on liability : This subsection of the FCRA outlines limitations on the liability of furnishers of information for certain actions taken in compliance with the FCRA. It provides protections for furnishers acting in good faith to comply with the requirements of the FCRA.

16 CFR Part 660 - Duties of Furnishers of Information to Consumer Reporting Agencies : This regulation, issued by the Federal Trade Commission ( FTC ), implements certain provisions of the FCRA related to the duties of furnishers of information to CRAs. It provides additional guidance and requirements for furnishers to ensure compliance with the FCRA. 

I have made multiple attempts to address these inaccuracies directly with Experian, XXXX XXXX XXXX through written correspondence, all of which have been met with silence. As such, I am now invoking my rights under 15 USC 1681n, which entitles me to {$1000.00} per violation of the FCRA. Each instance of inaccurate reporting constitutes a separate violation. 

I request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action against XXXX for their blatant disregard for federal laws and regulations. Additionally, I seek assistance in ensuring the accuracy of my credit information and obtaining the compensation to which I am entitled under the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation