Consumer complaint received 2022-10-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
Im in the process of terminating my contract with XXXX XXXX XXXX XXXX XXXX to Misrepresentation and fraud. While my legal team is negotiating with XXXX XXXX, I stopped paying the monthly payments in XXXX of XXXX. They have been reporting on my credit for over a 1 1/2 years now and has put me in a position where I can't get credit for housing. I know there are thousands of families with the same problems. I hope this agency can get the negative reporting removed. Not only is the Timeshare been a hardship, they sold me a fraudulent contract and the following misrepresentations. They keep reporting this as a mortgage and it is not. There is no deed for a mortgage. See below for our story On XX/XX/XXXX we were scheduled for 90 min meeting at 9 am but we did not get out of it until XXXX. We were taken on a tour, with XXXX XXXX who is the Tour Relationship Manager and Sales Operations, of the 3 resorts within XXXX XXXX and then we went to a location where we watch a video for about 15 minutes, then we sat down with Nour and went over the who process of getting involved with the timeshare. At the time we thought wow this is really a great thing to get into and that we can hand it down to our kids. I recently found out that they still will pay fees and whatever else they come up with. 
During our conversation with Nour I expressed my concerns about XXXX and his health issues with having XXXX stroked, XXXX, XXXX XXXX and XXXX decease, that if something were to happen to him I would not be able to make payments, how could I get out of this timeshare and he told us that we could sell it, then he quickly moved on like this did not matter at all. Nour made everything sound so great. As we were going over the figures we decided that XXXX points would work for us but really it is maybe not quite 2 weeks finding that out when XXXX stayed for 7 days we now only have about 4 days left and then we would have to buy more just to make a week because the timeshare does not parcel weeks. Which we were not told about, but we thought wow that is a lot. XXXX A manager came over and sat down with us to I guess pressure us about the price of the timeshare which was a deal and only for that day that he could give us. I also talked again about XXXX 's health and what if something were to happen to him what could they do for me. He came back and said that if that time came they would help me and not to worry about it. We felt really pressured on making an instant decision on what we were going to do. Well we did it and I regret it. It caused a fight after all said and done between XXXX and I. Financially we are not in a position to take on this payment and all the fees that are requested to pay every year. 
When we sat down with the next person to sign to contract we were told that they do not pull any credit report. As of XX/XX/XXXX they pulled the report 2 times and they do not show payment history on the credit reports either. We are trying to rebuild our credit back up because of us having to do XXXX different bankruptcies because of XXXX 's health and had to get him on XXXX which does not pay well therefore I am the bread winner for us both and we are living with my parents to get through this hardship. We want out of this timeshare and the lies that are being told to us. 
XXXX XXXX has stopped all calls but are still hitting our credit report. I have frozen our credit reports but they still keep hit it. There are time that I have seen where the it my report 2 times in one month on 2 occasions. This needs to stop ASAP. My lawyers have been asking to get this to stop and they will not. They never reported our payment which were never late but when we started this process of getting out of this timeshare they then hit the report. Our names are XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation