Consumer complaint received 2024-12-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
Subject : Formal Dispute Regarding Account Reporting and Illegal Repossession ( XXXX XXXX XXXX  Account Number : XXXX ) To Whom It May Concern, I am writing to formally dispute the reporting of the closed XXXX XXXX auto loan account ( Account Number : XXXX ) associated with my XXXX XXXX XXXX XXXX XXXX. The reported information is inaccurate and misleading, and the vehicle was repossessed illegally, further invalidating the reported balance, payment history, and account status. 

Disputed Information : Account Number : XXXX Vehicle : XXXX XXXX XXXX XXXX XXXX Current Balance : {$13000.00} Highest Balance : {$15000.00} Monthly Payment : {$400.00} Opened Date : XX/XX/XXXX ( Term : 54 months ) Last Payment : XX/XX/XXXX Repossession Date : XX/XX/XXXX Payment History : Only 42 % of payments were reportedly on time, with 8 late payments at 30 days, XXXX late payments at 60 days, and 4 late payments at 90 days. 
Status : Involuntary Repossession with remarks, Consumer disputes after resolution. 

Details of the Dispute : XXXX. Illegal Repossession : The vehicle was repossessed on XX/XX/XXXX, in violation of state and federal laws, including XXXX ( Uniform Commercial Code ) requirements. This constitutes wrongful repossession and invalidates the alleged debt and account status. 
XXXX. Misleading Remarks and Incomplete Reporting : The remarks Consumer disputes after resolution and Involuntary repossession fail to reflect the true circumstances of the account and repossession process. 
XXXX. Payment History Issues : Reporting shows inconsistent data across payment months and no clear status updates, which violates Metro 2 guidelines for accurate and complete credit reporting. 
XXXX. FCRA Violations : Under Sections 605A and 605B, information resulting from illegal activity ( such as an unlawful repossession ) must not be reported. 

Action Already Taken : On XX/XX/XXXX, I sent Ally Financial a certified letter disputing this account, its reporting inaccuracies, and the illegal repossession. To date, I have not received a sufficient response or resolution. 

Requested Action from TransUnion : I respectfully request the following actions : XXXX. Conduct a Full Investigation : Review the accuracy of the reported information under FCRA and Metro 2 compliance. 
XXXX. Remove or Block the Account : Due to the illegal repossession and inaccurate reporting, the account should be removed or blocked from my credit file. 
XXXX. Provide Confirmation : Send written confirmation of the results of your investigation and actions taken. 

Additional Information : While I did not include identification documents in my original dispute, I am happy to provide additional documentation if needed. However, the illegal repossession claim and clear reporting inaccuracies should suffice for your investigation. 

Under the FCRA, you are required to investigate and respond within 30 days of receiving this dispute. I look forward to your prompt response and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief