Consumer complaint received 2024-04-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Aargon Agency, Inc.
State: NV

Complaint narrative:
Complaint against XXXX XXXX, Chief XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX XXXX And subcontractor Aargon Collection Agency XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, NV XXXX ( XXXX ) XXXX I was contacting CFPB in relation to harassment and decpetion by this company in relation to compliance with the 'No Surprises Act and the Fair Debt Collection Practices Act '. 

I had contacted XXXX XXXX XXXX previously and advised one of physicans engaged in infamous, disgraceful conduct in violations of the XXXX XXXX XXXX as well as the United States XXXX XXXX XXXX XXXX XXXX XXXX XXXXor disclosure of HIPAA protected information and advised the amount billed was subject to dispute for malpractice including lack of candor under oath. The physican who made these errors and or omissions was working at the Emergency Room at the XXXX XXXX location called : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX, United States This physician came into my triage room making alot of unnecessary disclosures about another patient she was just working with administering an IV of Lithium and other antipsychotics due to the patient suffering from alcohol withdraws. The other patient seemed to be a 'repeat custome'r whom probably should have been referred to the psych hospital in a remand. The physican also felt she was a comedienne and wanted to ask me some questions about my 'mental stability ' after experience with the other patient.. to which I found offensive. 

In addition to the errors by the doctor, the inital intake staff at the hospital was not providing to patients proper disclosures in relation to the 'No Surprises Act '. The woman who got me checked in told me 'We don't even care if you don't have insurance. ' We will send a bill in the mail. I do have insurance. And a bill for ( what ) was not explained. 

I recall previously sending a written dispute upon receiving a notice pursuant to the XXXX ( XXXX XXXX XXXX ) about the outstanding bill. The company never advised it investigated or adjuicated my complaint in any way shape or form. 

Last week, I received a notification from XXXX that the Aargon Collection Agency XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, NV XXXX working on behalf of XXXX XXXX has reported this disputed debt to my credit report and that my score dropped by XXXX points or something. 

Immediatley upon getting the notice from XXXX I contacted the agency via their website and provided my contact information, advised again the debt was in dispute, and provided my conscent to electronic communications about the debt. After XXXX hours lapsed from that time, I called the agency spoke with a woman, provided my information, she located the account and advised me she would insert a flag indicating a dispute and someone would contact me back within XXXX hours. 

XXXX hours later, I received an email notification from XXXX that this account which is in dispute has been further reported to my XXXX XXXX profile. 

No response from Aargon Collection Agency XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX, NV XXXX At this point I immediatley contacted the CEO of XXXX XXXX XXXX XXXX, about these issues and am seeking immediate resolution. 

As of the date of this complaint to CFPB this is unresolved and I have suffered injuries as a result.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation