Consumer complaint received 2025-11-14 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Bounce AI, Inc.
State: IN

Complaint narrative:
To the Consumer Financial Protection Bureau, I am submitting this complaint regarding a collection agency named Bounce AI, which is currently reporting an alleged debt on my credit report and attempting to collect on an account they purchased from the original creditor. 

I have been disputing this debt since last year, but recently I have become more aggressive in ensuring that all actions taken by Bounce AI comply with federal law. Despite multiple requests, Bounce AI has failed to provide complete and adequate validation of the alleged debt as required under the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692g ) and the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ). 



Summary of the Issue Bounce AI claims to have validated the debt, but the validation they provided was incomplete and did not meet federal legal requirements. I have not received : A full itemized breakdown of the balance The original signed account agreement or contract from the original creditor A complete chain of custody/assignment showing legal transfer of the debt to Bounce AI Proof that the current reported balance is accurate and does not include inflated or unauthorized fees Despite these gaps, Bounce AI continues to report this debt to credit bureaus as if it is verified and accurate. 

Additionally, I have invoked my right to request that Bounce AI cease all communication with me except in writing, which they have acknowledged. I am now contacting them myself to limit harassment, but they continue to refuse to provide the documentation required by law.

Legal Concerns 1. FDCPA Violations 15 U.S.C. 1692g Under the FDCPA, a debt collector must provide proper verification when I dispute the debt and request validation. 
The verification provided by Bounce AI is incomplete and insufficient.

2. FCRA Accuracy Requirement 15 U.S.C. 1681 FCRA requires that all information furnished to the credit bureaus be accurate, complete, and verifiable. 
Bounce AI is reporting a balance that appears inflated and can not be fully verified or justified.

3. Failure to Remove Unverifiable Information FCRA 611 ( 15 U.S.C. 1681i ) If a furnisher can not verify the accuracy and completeness of information, the information must be deleted from the consumers credit file. 
Bounce AI has been unable to provide complete validation but continues to report the debt. 



What I Am Requesting I am requesting that the CFPB assist in ensuring that Bounce AI complies with federal law by providing the following : 1. A complete itemized breakdown of all charges, interest, fees, and adjustments 2. The original signed agreement/contract from the original creditor 3. The full chain of custody/assignment, including the bill of sale and documentation proving my specific account was transferred to Bounce AI 4. Legal proof that the balance they are reporting is accurate, complete, and not inflated 5. A clear explanation of how their current settlement amount was calculated If Bounce AI can not provide all required documentation, I am requesting that : The account be removed from my credit reports, Bounce AI cease all collection efforts, and Bounce AI be held accountable for any violations of the FDCPA or FCRA. 



Conclusion I am willing to resolve any legitimate debt. However, I refuse to be taken advantage of by predatory practices, inflated fees, or incomplete documentation. I am simply requesting that Bounce AI follow federal law and provide full validation or remove the account entirely. 

Thank you for your assistance in ensuring my consumer rights are protected. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation