Consumer complaint received 2026-03-15 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Continental Services Group, Inc. d/b/a ConServe
State: FL

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute the alleged tuition balance associated with my student account and to request a retroactive withdrawal due to administrative and billing errors that occurred during the XXXX XXXX term. On XX/XX/XXXX, I applied to XXXX University after receiving promotional information through my employer regarding a discounted tuition program of {$260.00} per credit hour available to county employees. Based on this representation, I registered for courses scheduled to begin XX/XX/XXXX with the understanding that the tuition rate would reflect the advertised discounted program. On XX/XX/XXXX, prior to the start of classes, I contacted the admissions counselor listed on the promotional flyer to confirm that I had been enrolled in the correct program reflecting the discounted tuition rate. My email to the listed admissions contact was returned as undeliverable. Because I was unable to confirm the discrepancy in tuition pricing, I contacted financial aid and my professor through the university email system requesting clarification. My professor advised me to contact financial aid and withdraw from the courses. Following that guidance, I completed and submitted the withdrawal form on XX/XX/XXXX and forwarded the documentation to the appropriate university offices. I did not receive confirmation or any response regarding the withdrawal request. For nearly two years I received no communication regarding any alleged balance. The first notice I received regarding this matter was dated XX/XX/XXXX, stating that my account had an outstanding balance of {$3200.00} and offering a payment plan. On XX/XX/XXXX, I immediately disputed the charges in writing and explained the circumstances surrounding the tuition discrepancy and my withdrawal from the courses. I received no response. I followed up again on XX/XX/XXXX and again received no response. On XX/XX/XXXX, I received correspondence acknowledging that my account had been inadvertently excluded from the program discount you were eligible for and that the account had been adjusted. This admission confirms that the original tuition amount applied to my account was incorrect and the new balance is {$2600.00} XXXX University has therefore acknowledged that the tuition rate originally applied to this account was inaccurate. A student can not reasonably be expected to pay a tuition balance calculated using pricing that the institution itself later confirmed was erroneous. Furthermore, I made good faith efforts to resolve the discrepancy before the academic term began and withdrew from the courses after being advised to do so. Despite these circumstances, the account has been reported as a delinquent debt to consumer reporting agencies. Under the Fair Credit Reporting Act, entities that furnish information to credit reporting agencies are required to ensure that the information they report is accurate and to conduct a reasonable investigation when a consumer disputes a debt. Reporting information that is inaccurate, incomplete, or that can not be verified following a dispute may constitute a violation of federal consumer protection law. Additionally, continued collection activity on a disputed account raises concerns under the Fair Debt Collection Practices Act. Given the universitys acknowledgment of a billing error, the lack of response to my earlier attempts to resolve the matter, and my documented withdrawal attempt, I respectfully request the following : 1. A full investigation into the charges applied to my student account. 2. Documentation identifying the program in which I was enrolled and the tuition rate that should have been applied. 3. Documentation confirming the receipt and processing status of my withdrawal request submitted XX/XX/XXXX. 4. Consideration and approval of a retroactive withdrawal for the XXXX XXXX term due to administrative and billing errors. 5. Immediate deletion of this tradeline from all consumer reporting agencies if the balance can not be verified as accurate. Because the university has acknowledged that the original tuition rate applied to my account was incorrect, the accuracy of the balance that was reported is in question. Therefore, I request that XXXX University instruct all consumer reporting agencies to delete this tradeline in its entirety.

Company response to consumer: Closed with explanation