Consumer complaint received 2015-09-15 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Seterus, Inc.
State: VA

Complaint narrative:
I applied for a Hardship Loan with Seterus in XXXX 2014. Seterus agreed to a loan modification which I complied with all terms and payments. I met the terms for the trial period but never received a permanent loan. Although I met the Loan modified payments they refused to correct my credit score and destroyed my credit resulting in my XXXX going from XXXX to XXXX. I can no longer obtain credit for my business/family and none of my calls are returned or letters replied. I have read several complaints from XXXX other folks that applied for hardships that experienced similar disregard to receive their final permanent loan. After several " Trial '' payments are made, Seterus informs they do not qualify and foreclose. I have reported this XXXX but have heard nothing back. I wrote the president of Seterus and nothing back. I have spoken to several agents over the last 6 months and nothing back. I do receive daily and weeky calls reminding me that my loan is in default even though I am supposedly under a modified Hardship plan. I was advised to contact the State Attorney General as well as XXXX Fraud Department but will try your agency. I submitted a dispute to the XXXX credit bureau to correct my credit but Seterus refused to adjust. I am appealing that decision through my attorney XXXX as I have written loan modification agreements from Seterus and bank statements that prove I paid on time and that the loan was modified. Seterus refuses to assist me with this matter which has severely damaged my credit, business and ability to take care of my XXXX son. I have placed over 40-50 phone calls in the past few months to the Loan Officer XXXX XXXX XXXX, XXXX XXXX XXXX : Supervisor, XXXX XXXX XXXX : Supervisor ; XXXX XXXX XXXX ; XXXX XXXX XXXX : supervisor and several other agents who have never returned my calls after they informed they would inquire and get right back with an answer. I submitted several pieces of correspondence XXXX XXXX XXXX XXXX # XXXX and have had no response on her inquiries. I call daily and leave messages to which remain unanswered. There is no one to call at Seterus except their toll free number and speak with agents that give different reasons for the delay in approving the Permanent Loan. A consumer web site list approximate XXXX complaints were other owners were delayed, eventually disapproved as their credit became destroyed, then foreclose the property as they could not make up the delinquent amount that was expected to be rolled into the new Permanent Loan. In turn, someone in Real Estate or an Investor gains a property well under value as the owner 's life is destroyed. I spoke with my attorney and he is well aware of this scheme. I truly thought that Seterus was going to help me during my darkest time in loosing my family and a reduction in income. I followed their directions to the T but they have ruined my credit as I expect they will ultimately sting me out for as many more Trial payments they can obtain, continue to increase the default debt as the modified payments are lower that the original mortgage ; then disapprove based on the destroyed credit or other reason like a missed Trial payment as one gives up in being frustrated and sees no hope. The next step will be to ask for the delinquent amount that was " jacked u '' over a two or three year period ; and if not paid -- foreclose. This process that XXXX must endure when they incur a Hardship, the lack of sensitivity, integrity, and communications is disgraceful. The process is overwhelming for the average person as no government agency has oversight or influence to direct these companies to resolve an owners hardship concern. All I can do is ask for your help as I intend to elevate this issue to every government level, the FTC and others that will step up to help Americans with Hardships.

Company response to consumer: Closed with explanation