Consumer complaint received 2024-05-21 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
I would like to place a formal compliant against Navy Federal Credit Union due to misleading and deceptive practice and Fraud. I opened Navy Federal Account with my Son, whom received college funding from my husband Post 911 GI Bill through the VA, those checks began to come on or about XX/XX/XXXX but were deposited into Navy Federal Credit Union Account around XXXX of XXXX. I received a letter dated XX/XX/XXXX from Navy Federal Credit Union stating said checks in the amount of {$620.00} " was returned unpaid by the paying financial institution for the following reason Not Authorized '' I received a second letter dated XX/XX/XXXX stating check in the amount of {$1400.00} was returned unpaid by the financial institution for the following reason Not Authorized ''. I then received a third letter dated XX/XX/XXXX stating the same " was returned unpaid by the financial institution for the following reason Not Authorized '' in the amount of {$1400.00}. I attempted to log in my online account to view the account details but I could not as I was locked out of the account, I called spoke with " XXXX '' in the Navy Federal security department on XXXX, XXXX, she confirmed the account was in fact locked and demanded payment, she also stated the account would not be re-opened unless I made a payment. That very same day XX/XX/XXXX My Husband and I then called Veterans Affair to verify the if the checks were cashed and was told they were cashed and cleared. We then went to the Navy Federal branch in XXXX XXXX, KS requested to speak with the branch manager which was denied, by agent " XXXX '' as she stated she could assist in the matter, after expression to her our concerns, which were the account fees, check deposit, we questioned the date posted and return dates, asked for an explanation of why they took money out of my other Navy Federal savings account and as well as requesting documentation including the full account ledger accounts receivable and payable. Agent XXXX only referred to the bank account statements and refuse to perform or provided any further information. To date I received a letter from Navy Federal Credit Union Collection Department stating my account has been charged off and closed, the charge off amount {$930.00} and is considered a loss to Navy Federal Credit Union along with a Deposit voucher and return envelope. I also received a bank statement from period XX/XX/XXXX to XX/XX/XXXX showing a ending balance of " {$930.00} - '' and the most current XX/XX/XXXX to XX/XX/XXXX with a ending balance {$0.00} this is also questionable because they stated the account was charged off a closed.I would like to know if Navy Federal Credit Union filed a 1099C on these funds? Due to this unforeseen matter with Navy Federal Credit Union my family and I has suffered financial hardship, I have a Dr. diagnosis, of XXXX, stress, XXXX, XXXX XXXX XXXX XXXX, XXXX and loss of work contracts. I was XXXX XXXX XXXX and referred to a professional therapist. This has also created an financial challenges with my sons college tuition.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation