Consumer complaint received 2026-05-14 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: PR

Complaint narrative:
INCIDENT REPORT Subject : Identity Theft, Employment Fraud, and Financial Exploitation Complainant : XXXX XXXX XXXX of Report : XX/XX/XXXX, XXXXLocation : XXXX XXXX 1. INCIDENT SUMMARY I, XXXX XXXX, am reporting a case of identity theft, fraudulent employment solicitation, and financial fraud. The individuals impersonating a legitimate company used a legidement employment Search Portal ( INDEED ) to public a Job Add, fake job offer to obtain personally identifiable information ( PII ), including my Social Security Number and banking details, and subsequently caused financial harm through a fraudulent schemes. 2. TIMELINE OF EVENTS XX/XX/year> Initial Contact At approximately XXXX XXXX, I received an email from : Sender : XXXX XXXX XXXX Subject : Interview Invite for XXXX XXXX The email referenced my application via Indeed and invited me to proceed with an interview for a Remote Support Specialist position with XXXX XXXX. The email instructed me to contact a recruiter, identified as XXXX XXXX, via the messaging application XXXX. XX/XX/year> Interview and Portal Access I contacted the individual via XXXX and participated in a text-based interview process. I was directed to complete onboarding through the following portal : XXXX XXXX XXXX The process appeared legitimate and consistent with a remote employment onboarding workflow. XX/XX/year> Submission of Sensitive Information At approximately XXXX XXXX, I received a follow-up email from : Sender : XXXX XXXX XXXX XXXX Subject : Welcome to XXXX XXXX XXXX was instructed to log into the onboarding system and complete my employee profile. During this process, I provided sensitive personal and financial information, including but not limited to : Social Security Number Banking information for direct deposit Government-issued identification Front and Bank Personal contact details and emergency contactMailing and Physical AddressOther information solicited to complete a employee profile XXXX XXXX XXXX Fraudulent Check Provided As part of the onboarding process, I was issued an electronic check in the amount of {$2400.00}, allegedly from : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I deposited the check into my personal bank account as instructed. XX/XX/year> Fraud Discovered On XX/XX/year> : My bank notified me that the deposited check was fraudulent My account had been compromised, resulting in unauthorized activity My account balance became negative due to the fraudulent transaction XX/XX/year> Loss of Contact I was scheduled to begin training on XX/XX/year>. No training occurred. All attempts to contact the individuals and organization via : Email Phone Signal messaging have failed. All communication ceased, confirming the fraudulent nature of the operation.XXXX XXXX, XXXX Contacted the local authorities Ive Filed a Police Report on XX/XX/year> at the Nearest Police Station located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX Police Report Number XXXX the police department they do not have jurisdiction in this type of cases since the incident was taken Online and my finatial institution is located in the USA.The police report took 14 days to be completed and provided to me in Hard Copy, When I review it it was incorrect and inconsistent with the actions. I requested a revision and it was denied. Due to the officer not having the time and they not having jurisdiction. FBI IC3 Case Report Filed Case Number : XXXXAdditial Steps Taken XX/XX/year> - I contacted XXXX XXXX to notify that their Name and image is being used to commit fraud, they responded with theirs nothing they can do and simply hang up. - I contacted the tree major credit departments and had may credit frozen and mothitord - I contacted XXXX XXXX to have my Cards replaced and watch for any unusual transactions and monitor for potential fraud. - I Filed a Complaint with the FTC - Contacted the Social Security Department to have my information under watch, they indicated they do not do that and that I should monitor on my own. SUSPECT INFORMATION The following identities and contact methods were used : Names Used : XXXX XXXX ( Talent Acquisition ) XXXX XXXX ( Inventory XXXX ) Email Addresses : XXXX XXXX XXXX Method of Communication : Signal messaging application Email communication Fraudulent web portal ( XXXX ) 4. OFFENSES REPORTED This incident involves the following suspected criminal violations : Identity Theft Wire Fraud Bank Fraud Impersonation of a Business Entity Unauthorized Access to Financial Information 5. EVIDENCE AVAILABLE I am in possession of the following evidence and can provide upon request : Full email communications Signal chat transcripts Fraudulent job offer documentation and onboarding materials Copy of the electronic check Banking records showing deposit, reversal, and financial loss 6. DAMAGES Financial loss associated with fraudulent check : {$2400.00} Bank account compromise and resulting negative balance with a withdrawn of {$14000.00} Exposure of Social Security Number and sensitive personal information Scam calls averaging once or twice a day from following phone numbersXXXX XXXX. Banking Institution Response : Wells Fargo has close the investigation due to the following 3 reasons : After reviewing the information you provided us and researching relevant system records, our investigation found : - The card was in your possession at the time the claim was filed and during the time of the disputed activity.- You have not lost any devices that included a digital wallet.- The transaction ( s ) in dispute were conducted with a device associated with your debit card SUSPECT INFORMATION The following identities and contact methods were used : Company Used : XXXX XXXX Names Used XXXX XXXX XXXX ( Talent Acquisition ) XXXX XXXX ( Inventory Manager ) Email Addresses : XXXX XXXX XXXX Method of Communication : XXXX XXXX XXXX Email communication Fraudulent web portal ( XXXX ) Website : XXXX XXXX XXXXJob Posting : XXXX XXXX XXXX is a Florida-based business outsourcing company that provides services including medical billing, coding and virtual nursing for healthcare and pharmaceutical companies

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief