Consumer complaint received 2025-12-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am filing this complaint because Wells Fargo refused to assist me in recovering {$8500.00} in funds that were stolen from me through a documented international fraud scheme, even though part of the stolen money was sent directly into a Wells Fargo bank account owned by the scammer. Wells Fargo dismissed my fraud claims without taking any investigative action, failed to coordinate with XXXX ( who confirmed they would cooperate ), and then abruptly closed all of my Wells Fargo accounts with almost no explanation. 

Between XXXX and XX/XX/year>, I was defrauded by an individual posing as a wholesale supplier. The scammer used multiple false identities, fabricated shipping numbers, fake updates, and a Wells Fargo bank account under the name XXXX XXXX to receive stolen funds. I sent multiple XXXX payments and one domestic wire transfer through Wells Fargo. Additional payments were made through XXXX XXXX XXXX XXXX after the scammer pressured me to use irreversible payment methods. My total confirmed financial loss is {$8500.00}. 

Once I realized I had been scammed, I immediately contacted Wells Fargo and provided extensive documentationincluding screenshots, chat logs, payment receipts, transaction IDs, fake tracking numbers, and the FBI IC3 report I filed. Despite having clear evidence of criminal fraud, Wells Fargo informed me that nothing can be done, closed my case without attempting recovery, and failed to provide a legitimate explanation for refusing to take action. 

This contradicts what XXXX told me directly. 
XXXX informed me that Wells Fargo has the authority and full right to dispute the PayPal-linked transactions on my behalf and that XXXX would XXXX cooperate with Wells Fargo if the bank initiated a recovery request. However, Wells Fargo never contacted XXXX, never attempted a dispute, and did not take any steps to recover my stolen money. 

Additionally, domestic wire transfers and XXXX transfers can be subject to recall or recovery attempts when fraud is documented. Wells Fargo failed to initiate any recall or investigation into the recipient account, despite having the ability to do so. 

A few days after I reported the fraud, Wells Fargo called me and informed me that they were closing ALL of my accounts, stating only that it was due to risky payments made on your account. 
This explanation makes no sense because the only risky activity was the fraudulent transactions I reported to them as the victim. When I repeatedly asked for more information, the bank provided no clarity or details. I received no written explanation, no further reasoning, and no opportunity to understand or challenge the decision. This felt punitive, dismissive, and entirely inappropriate toward a verified fraud victim. 

I am requesting the following : Immediate recovery or reimbursement of the {$8500.00} stolen due to confirmed third-party fraud. 

A full investigation into the Wells Fargo account ( XXXX XXXX ) that received the fraudulent transfers. 

An explanation for why Wells Fargo refused to contact XXXX despite XXXX confirming they would fully cooperate with the bank. 

Full escalation of my fraud case to the Wells Fargo Executive Fraud Department. 

A written explanation for the sudden closure of all my bank accounts and why Wells Fargo penalized a fraud victim instead of assisting them. 

Restoration of my banking access or a detailed justification for why my accounts were terminated. 

This is a serious criminal fraud case supported by an FBI IC3 report, extensive documentation, and confirmation from XXXX that Wells Fargo should have acted. Wells Fargos refusal to investigate, refusal to communicate with XXXX, and unexplained account closure have caused significant financial harm and personal hardship. I am urgently requesting CFPB assistance to ensure Wells Fargo properly investigates and helps recover my stolen funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation