Consumer complaint received 2017-05-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: NATIONSTAR MORTGAGE LLC
State: NJ

Complaint narrative:
MY SITUATION IS COMPLEXED MY LENDER NATIONSTAR AND  XXXX   XXXX   XXXX   XXXX . FIRST NATIONSTAR APPROVED FOR HAMO IN   XX/XX/XXXX   AND SENT THE APPROVAL TO  XXXX   XXXX   XXXX   XXXX  SEE ATTACHED APPROVAL WITH  XXXX   XXXX   XXXX   XXXX  ADDRESS. I RECEIVED THIS APPROVAL FROM NATIONSTAR ON   XX/XX/XXXX ,  THIS IS THE FIRST TIME I EVER HEARD OF THIS APPROVAL,  XXXX   XXXX   XXXX   XXXX  DID NOT TELL ME IN FACT, THEY CONTINUED TAKING THEIR MONTHLY  XXXX  FEE,   XX/XX/XXXX  A ND HEREAFTER. IT WASNT TIL I STARTED INVESTIGATING ON MY OWN, I FOUND THAT I HAD ALREADY BEEN APPROVED FOR HAMP IN   XX/XX/XXXX , I W OULD HAVE PAID THE TRIAL PAYMENTS IF THAT WERE NOW AND THEN IF I HAD KNEW.  <P/> NOW MY IM FACING FORECLOSURE BECAUSE NATIONSTAR IS REFUSING TO ALLOW ME TO ENTER INTO THE SAME HAMP OF   XX/XX/XXXX  WRON GFULLY AND  XXXX  STOLE HUNDREDS AND THOUSANDS FROM ME TO NOT EVEN NOTIFY ME ABOUT THE HAMP TOO OFFER FROM NATIONSTAR SO I COULD PAY, INSTEAD THEY COLLECTED,   XX/XX/XXXX  P AYMENT OF  XXXX .  <P/> PRESENTLY MY LENDER NATIONSTAR HAS A COMPLETE HAMP APPLICATION UNDER REVIEW  ANDI  SHOULD BE ACCEPTED INTO THE SAME PROGRAM BAC K IN  XX/XX/XXXX . SEE ATTACHED!   <P/> MY INCOME DOES SUPPORT THE AFFORDABILITY OF THE HAMP PROGAM PAYMENT AND I WILL MAKE THE PAYMENT ONCE APPROVED!  IM  ELIGIBLE DUE TO SUPPLEMENTAL DIRECTIVE  16-02 SEE ATTACHED I HAVE BEEN TRYING TO WORK WITH MY LENDER FOR A LOAN   MODIFICATION/ATTORNEY GENERAL NATIONAL MORTGAGE RELIEF SETTLEMENT. MY LENDER HAS BEEN DELAYING CONSIDERATION OF THE MORTGAGE APPLICATION, " LOSING '' DOCUMENTS, CONSTANTLY REQUIRING ADDITIONAL ITEMS, MAKING ME SUBMIT NEW DOCUMENTS BECAUSE THE ONES ALREADY SUBMITTED ARE TOO OLD ( BECAUSE THE LENDER DRAGGED ITS FEET ), DUAL-TRACKING ( FILING A FORECLOSURE COMPLAINT WHEN A MODIFICATION With the new expansion to the making home affordable program specifi cally Supplemental Directive 12-02 EFFECTIVE S INC E  XX/XX/XXXX !!!!!!!!!!.  Based on the new HAMP guidelines from the Supplemental Di rective 12-02 d ate d  XX/XX/XXXX , titled " Making Home Affordable Program- MHA Extensio n and Expansion '' by the Obama  Administration  which is effective now, here is a list of the some of the new changes : Expansion of eligibility : HAMP was designed to bring the debt ratio of mortgage borrowers down to 31 % of their income. Those whose mortgage payments were already below that level had been ineligible for a modification. They may qualify now. The new guidelines will allow for a more flexible approach that takes other debt into account when calculating debt-to-income ratios. Extension of eligibility to owners of rentals properties : The old HAMP rules applied solely to owner-occupied homes but now those who own rental properties may also qualify for a HAMP modification. Triple balance-reduction incentives : The new HAMP will pay between  XXXX  cents and  XXXX  cents for every dollar that lenders take off the mortgage principal, up from between  XXXX  cents and  XXXX  cents. Pay  XXXX  and  XXXX  the same incentives : Currently,   XXXX   XXXX   and  XXXX   XXXX  do not offer principal reduction plans as part of their HAMP modifications. To encourage this assistance, Treasury said it will pay the same principal reduction incentives to   XXXX   XXXX   or  XXXX   XXXX  if they allow servicers to forgive principal in conjunction with a HAMP modification. See attached  16-02 Supplemental directive 16-02 H AMP WAS ESTABLISHED IN   XX/XX/XXXX  BY OBA MA AND  XXXX   XXXX  ACCEPTED TARP FUNDS TO ALLOW HOMEOWNERS FACING DEFAULT TO ENTER INTO AFFORDABLE HAMP PROGRAM.  XXXX    XXXX    HAS BEEN DELAYING MY CONSIDERATION FOR THIS PROGRAM for years AND now! I N  XX/XX/XXXX  O BAMA INTRODUCED SUPPLEMENTAL DIRECTI VE 12-02  EXPANSION TO HAMP, AND  XXXX   XXXX  AGAIN AVOIDED ALL HAMP PROGRAMS. IN   XX/XX/XXXX ,  OBAMA EXTENDED THE HAMP PROGRAM THROUGH OUT  XX/XX/XXXX  onl y IF YOU SUBMITTED  XXXX  COMPONENT OF THE LOSS MIT APPLICATION TO  XXXX   XXXX  IN   XX/XX/XXXX ,   XXXX   XXXX  HAS TO MODIFY UNDER HAMP UNTI L  XX/XX/XXXX , I submitted MULTIPLE COMPONENTS APPLICATIONS in  XX/XX/XXXX . SEE AT TACHED

Company response to consumer: Closed with explanation