Consumer complaint received 2024-12-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I have been disputing the negative mark on my credit report from XXXX XXXX and all three credit bureaus, The transmission went out in my car and I called XXXX to see if they would be able to fix the transmission and I was denied due to the warranty being over by 1 mile. XXXX knew they sold me a lemon to begin with and for them not be willing to fix the transmission and demand the car payments is not right at all. XXXX says the balance on the vehicle loan is {$13000.00} however to replace the transmission on my own would have cost me over {$4000.00} and I don't have that kind of money and is unable to keep up. I asked what else could be done since I could no longer drive the car since the transmission went out and I could no longer keep up with the payments due to financial hardship. XXXX said there was nothing they could do and allowed the car to sit outside of my house for 3 months on purpose so they can put it on my credit as a repossession and put a negative impact on my credit report. After going back and forth with XXXX I asked for my 1099-C to show the debt has been cancelled on their end and they wrote it off as income. When I finally received the 1099-C it does not have my correct address on it. I called XXXX to get answers they told me that I can put the 1099-C on my taxes however they did not mail me a new 1099-C with my correct address which would cause issues. XXXX told me I still owed the debt and the 1099-C form really doesn't mean anything anymore and it can not be used to remove the negative mark on my credit report and the 1099-C is only for my records. I have never lived at the address listed on the 1099-C. The date of identifiable event on the 1099-C is incorrect ; XXXX has XXXX as XX/XX/XXXX however they came and got the none working vehicle in XXXXXXXX XXXX XXXX XXXX is identifiable event code ( G ) meaning XXXX made the decision to discontinue collection to pursue payment. XXXX never changed the address on the 1099-C because I never received an updated one which causes a discrepancy with the credit bureaus when I submitted the 1099-C to Experian, XXXX, and XXXX and filed disputes XXXX all three credit bureaus told me they spoke to XXXX and XXXX told them not to remove the negative mark and all the information on the 1099-C is accurate and that is not correct. I just checked my credit reports and all three credit bureaus have the XXXX negative mark to fall off XXXX of XXXX and it says Paid Off. Which means they came and got the vehicle in XXXX ; because XXXX will be 7 years and by law the credit bureaus have to remove it from my credit report. Also, since the credit bureaus have Paid off regarding this account it should not be on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation