Consumer complaint received 2025-08-21 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: The CBE Group, Inc.
State: NC

Complaint narrative:
This is a follow-up complaint to a previously submitted CFPB complaint XXXX regarding XXXX XXXX account XXXXXXXX XXXX XXXX XXXX XXXX XXXX. Since the prior complaint, new facts have occurred : The account was resold to collections in XX/XX/XXXX and again in XX/XX/XXXX, resulting in XXXX additional hits to my credit report, lowering my credit score twice. 
XXXX misrepresented facts to the XXXX  XXXX ( ID XXXX ), claiming they were unaware of my disputes and the Fire Department red tag, which is false. 
I only lived at the property until XX/XX/XXXX, and I am responsible only for {$1900.00} corresponding to my tenancy. 

These new developments make the account collection and credit reporting unlawful and improper, and I request that collections reporting cease and the account be corrected. 



XXXX of Events I initiated service at XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, the XXXX XXXX Department issued a red tag due to an unsafe electrical panel, and I vacated the property on that same day. Despite this, service continued in my name. 

In XX/XX/XXXX, I submitted a formal dispute with XXXX regarding responsibility for charges beyond my tenancy, but I never received a response. On XX/XX/XXXX, XXXX reported my account as delinquent. In XX/XX/XXXX, the account was sent to collections while my XXXX complaint ( ID XXXX ) was still active, hitting my credit report. In XX/XX/XXXX, the debt was resold to another collection agency, resulting in a second negative impact on my credit score. 

During this time, XXXX misrepresented facts to the SCC, claiming they had no record of my dispute and were unaware of the XXXX Department red tag, which is false. All documentation, including emails and the red tag, proves otherwise. 



Detailed Complaint I am disputing this XXXX XXXX account for charges accrued after XX/XX/XXXX, the date I vacated the property. I am only responsible for {$1900.00} corresponding to the period I actually lived there. 
XXXX initially stated they could adjust the account to reflect only my tenancy period but later stopped responding. 
The account was sold and resold to collections while the debt was actively disputed, and this reporting has damaged my credit twice. 
XXXX lied to the XXXX, claiming no dispute was filed and that they were unaware of the XXXX Department red tag. 
I also disputed the charges through credit bureaus and submitted a formal complaint to the XXXX  XXXX. 



Resolution Requested XXXX. Remove the account from collections reporting until the dispute is resolved. 
XXXX. Cease all collection activity on charges after my eviction. 
XXXX. Confirm in writing that I am only responsible for {$1900.00} corresponding to the time I lived at the property, and that remaining charges are the responsibility of the property owner. 



Attachments Dominion billing statements Dispute emails ( XX/XX/XXXX ) XXXX correspondence and official response Fire Department red tag ( XX/XX/XXXX ) Credit bureau records showing the double credit impact

Company response to consumer: Closed with non-monetary relief