Consumer complaint received 2025-05-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
XXXX XXXX XXXX The XXXX XXXX, GA XXXX XXXX Navy Federal Credit Union XXXX. XXXX XXXX XXXX, VA XXXX XXXX XXXX. Subject : Final Notice of Dispute and Demand for Deletion of Inaccurate and Misleading Charge-Off Reporting Account # Dear Navy Federal Credit Union XXXX This is a final notice regarding my formal dispute of the inaccurate and misleading reporting of the above-referenced account. I previously submitted a dispute notice, and XXXX XXXX has failed to resolve the matter in compliance with the Fair Credit Reporting Act ( FCRA ). 

XXXX XXXX current reporting violates 15 U.S.C. 1681e ( b ), which mandates that information furnished to consumer reporting agencies must be accurate and complete. Specifically, the following issues are present : Summary of Inaccuracies and Violations : Multiple Account Numbers Reported : XXXX XXXX is reporting XXXX different account numbers for the same alleged debt across the credit bureaus, which is a violation of the FCRAs requirement for accuracy : XXXX : Account # XXXX XXXX : Account # XXXX XXXX : No account reported. 
Reporting multiple account numbers for the same obligation creates misleading, confusing, and harmful information on my credit reports. This practice violates the FCRAs requirement for accuracy and can cause credit denials, increased interest rates, and other forms of consumer harm. I demand that Navy Federal correct this discrepancy immediately. 
Repeated XXXX XXXX : Navy Federal is reporting this account as a XXXX  with a balance of {$860.00}, yet also marking it as a charge-off across multiple consecutive months ( XX/XX/XXXX through XX/XX/XXXX ). This practice of re-aging the charge-off is inaccurate, misleading, and a violation of credit reporting standards. An account can only be charged off once, not repeatedly over multiple months. 
Validation of Debt and Securitization : If this account has been sold, assigned, or securitized, Navy Federal may no longer have the legal authority to report the charge-off at all. I demand full validation, including : A complete chain of title showing any transfer, sale, or securitization of this account. 
The original signed credit agreement. 
A full accounting of how the {$860.00} balance was calculated. 
Proof that Navy Federal has the legal right to report the XXXX  post-securitization. 
XXXX XXXX and Damages : I have already attempted to resolve this matter through arbitration and seek {$2000.00} in compensation for the financial and emotional harm I have suffered, including credit denials, increased interest rates, and other damages caused by your inaccurate reporting. 

Demand for Resolution Within 15 Days : Given Navy Federals failure to properly address my previous dispute, I am demanding the following actions within 15 days of receipt of this notice : Permanent Deletion of the Trade Line : The entire trade line must be permanently deleted from all credit bureaus ( XXXX XXXX XXXX XXXX  ). 
Written Response : Provide a full written response, including all requested documentation and a thorough investigation report, within 15 days. 
Financial Compensation : I demand {$2000.00} in compensation for the damages caused by your violations of the FCRA. 
Future Compliance : Navy Federal must cease all further inaccurate reporting of this account and ensure strict compliance with the FCRA moving forward. 
Failure to comply will result in formal complaints to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and may result in legal action under the FCRA for actual, statutory, and punitive damages. 

This is a final formal dispute under the FCRA. I expect a full written response within 15 days, as required by law. 

Sincerely, XXXX XXXX 15 U.S.C. 1681e ( b ) Requires furnishers to maintain reasonable procedures to ensure the maximum possible accuracy of the information they report. Reporting multiple account numbers for the same debt, or reporting a charge-off across multiple months, is a violation of this requirement.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief