Consumer complaint received 2026-04-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
I am filing a new complaint regarding ongoing improper interest charges by Goldman Sachs Bank USA on my Apple Card account. In the most recent statement ( March 131, 2026 ), Goldman Sachs charged {$74.00} in interest, despite the account having a credit balance of - {$24.00} as of XX/XX/XXXX. This demonstrates that interest is being charged : - When no balance is owed - After payments were made in full and on time - Using incorrect balances subject to interest This issue is a continuation of prior complaints and remains unresolved. This is also connected to a XX/XX/XXXX ruling by CFPB : XXXX XXXX XXXX Key Facts ( XX/XX/XXXX XXXX ) XXXX. Previous Monthly Balance- {$3600.00} ( as of XX/XX/XXXX ) XXXX date : XX/XX/XXXX XXXX. Payments and Credits ( All Posted On Time ) Cash payments : {$3600.00} ( paid XX/XX/XXXX before cutoff ) Plus - Courtesy credit : - {$25.00} ( XX/XX/XXXX ) Plus - Provisional credit adjustment : - {$64.00} ( XX/XX/XXXX ) XXXX. Final Position as of XX/XX/XXXX Total credits/payments exceeded balance due Account balance : - {$24.00} ( credit balance ) This confirms : - No outstanding balance - No unpaid principal - Account paid in full ( and overpaid ) 4. Interest Charged Interest assessed : {$74.00} XX/XX/XXXX XXXX. Statement Representation The XXXX statement states : Balance subject to interest : {$3400.00} This is incorrect because : - The balance was fully satisfied by the due date - The account ended with a credit balance A portion of the account includes a 0 % installment plan ( {$80.00} ) not subject to interest ==================== Why This Is a Clear Error ==================== A. Interest Charged Despite Credit Balance Interest can not be charged when : - The balance is paid in full, and- The account has a negative ( credit ) balance Charging {$74.00} under these conditions is not consistent with standard credit card interest rules. B. Improper Balance Subject to Interest The statement reflects {$3400.00} as interest-bearing, even though : - Payments and credits fully satisfied the balance - The account ended with a surplus This indicates the Bank is using incorrect or outdated balances in its calculations. C. Ongoing Pattern of Improper Interest This issue is consistent with prior statements where : - Interest was charged on prior interest balances- Interest was charged on amounts not yet due - Disputed interest created a compounding cycle D. 0 % Installment Plan Conflict - The account includes a no-interest installment payment of {$80.00} - This amount should not be included in any interest calculation ========================= Why This Requires Investigation ========================= This is no longer a dispute about timing or trailing interest. This complaint shows : - Interest charged when no balance is owed - Interest charged when the account has a credit balance - Continued use of incorrect balance subject to interest figures * * * This indicates a calculation error or systemic billing defect. Supporting Documentation Attached : March 1-31, 2026 statement confirms - Payments made on time ( XX/XX/XXXX ) - Credits applied ( XX/XX/XXXX and XX/XX/XXXX ) - Prior statements showing pattern of improper interest Closing Statement The XX/XX/XXXX statement provides clear evidence that Goldman Sachs is charging interest even when no balance is owed and the account reflects a credit. This is not consistent with standard credit card practices and suggests a fundamental error in how interest is being calculated. I request that this complaint be treated as an escalation of ongoing unresolved issues, not an isolated case.

Company response to consumer: Closed with explanation