Consumer complaint received 2023-01-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
On XX/XX/XXXX. XXXX, I sent a letter to all three credit bureaus ( Experian, XXXX, or XXXX XXXX ) asking that the late payment on my mortgage reported by XXXX XXXX XXXX ( Acct : # XXXX ) be investigated by the C.R.A. 's and deleted. The reporting status of over 120 days late needs to be removed and contradicted the C.R.A. 's transaction recording history on my credit report noted in prior months. Please see the attached letter. In XX/XX/XXXX, they informed me they verified the late payment by XXXX XXXX XXXX as accurate. As requested, I received no investigation data on how they conducted this process. They lied as they failed to investigate as required by law. 

In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate in my credit report and Under 15 U.S. Code 1681i ( 5 ) this account is in violation of not reporting 100 % accurately. 

In XXXX, I called XXXX XXXXXXXX XXXX to inquire about the recording status and was told to write to the credit bureaus to dispute it, as this would be the fastest route. I called XXXX  XXXX XXXX in XXXX to inquire how to correct the reporting status on XX/XX/XXXX. I was again told by the XXXX  that my account was on time as it was in forbearance at the time of transfer and that they would check why it was reported that way. The XXXX  placed me on hold and shortly returned the call. They told me they were sending a letter stating that they updated their credit bureau reporting effective immediately and notified the credit bureaus to correct the account. They also sent me a check for {$620.00} for financial impact ( see attached ). A little too late. 

Since XXXX XXXX XXXXXXXX 's initial reporting of this data upon transfer of my mortgage loan on XX/XX/XXXX, I have been denied credit, credit limits reduced, and/or received a higher interest rate. This was the second time I was harmed by XXXX XXXX XXXX while going through the loan modification process. I was unaware of this as I did not check my credit, but it is refreshing they corrected their mistake. I recently checked my credit report, and the C.R.A. 's has still not removed the over 120 days late status. 

I am tired of fighting and feel helpless in getting this rectified, and you are my last hope to correct this once and for all. If I understand my rights under the FAIR CREDIT REPORTING ACT 15 U.S.C. 1681 ( 2 ) ( a ) ( i ), Exclusions from a consumer credit report clearly state : ( 2 ) EXCLUSIONS. Except as provided in paragraph ( 3 ), the term " consumer report '' does not include ( A ) Subject to section 1681s-3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. 
If my understanding is correct, transaction history should not be reported, is a violation, and must be deleted forthwith. 

Your assistance with this matter is greatly appreciated. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation