Consumer complaint received 2025-05-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: MARINER FINANCE, LLC
State: DE

Complaint narrative:
XXXXHere is what I wrote to the headquarters of the company.  XXXXI have been a customer for many years.  Currently I have a XXXX  loan paying XXXX  a month on a title loan of a 20 year old car.  I have been behind for awhile now and have not been able to get caught up.  When I contacted my branch manager, I was told refi was the way to go.  I explained that I will never finish paying this loan off on a refi and I can not afford to keep on paying XXXX  a month and the loan balance is not going down.  I recently contacted the customer advocate number.  I spoke with a girl named XXXX.  We negotiated a 70% settlement.  In the  meantime the branch manger kept calling for a payment, I told him I was working with someone on a settlement.  His exact response was Its not going to happen.  I told him I was confused because if it wasnt an option then why was offered a possible settlement.  He again said not going to happen because the decision comes to the branch.  He then proceeded to say that is the state of DE they do not do settlements because they will just take me to court and garnish my wages.  I took this as a threat and very deceitful collection practices.  After speaking to him, I did my research and found that what he was saying was not true.  I have decided to also put a formal complaint in with the CFPB.  I have been stressed mentally and emotionally due to my financial situation and his threats, attitude and lies has caused a lot more stress.  I know what I signed and I want to pay however, I can not refi or continue to pay this amount.  He also said that they dont want the car, they want the money I borrowed.  Well if you look at my account, I have paid back way more than I have actually borrowed in fees and interest.  After speaking with an attorney I feel that due to this branch managers deceitful, unprofessional and harassing collection practices, I would like to renegotiate my settlement.  I would like to settle for 50% of my current balance.  I feel that will compensate for how I have been treated by this branch manager with the lies and threats.  Please reach out to me at XXXX XXXX XXXX.  Also XXXX  said yesterday she didnt understand why he put settlement was not an option notes on my account.  She said she would submit the 70% settlement request to her manager and get back to me.  She has been extremely helpful, transparent and empathic.  However, I would like to ask for a 50% settlement instead of 70%. I do not want to go to court, get a summons, go through mediation or arbitration just to end up at the same result of a 50% settlement.  I feel this offer is more than far enough because you have received more than what i have borrowed and I have a way to pay back a loan with an end result in sight.  Please reach out to me aXXXX XXXX XXXX XXXX    I would appreciate that this is read by the highest level of management at your company.  I would not want someone else to have this horrible, stressful experience that I have.'

Company response to consumer: Closed with explanation