Consumer complaint received 2025-02-09 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
I am writing to formally file a complaint regarding unauthorized transactions on my PayPal business account, which have resulted in financial loss and ongoing disputes with PayPal. I believe I am a victim of online fraud and require immediate assistance in resolving this matter. 

Incident Details : Platform Involved : PayPal ( Payment Service Provider ) Fraudulent Merchant : XXXX Date of Unauthorized Transactions : XX/XX/year> Amount Charged : XXXX x {$54.00}, or a total of {$100.00} PayPal Account Status : Account was inactive since XX/XX/year> after my business closure Nature of Dispute : Unauthorized charges and denied refunds Description of the Incident : I discovered two unauthorized purchases on my PayPal business account in XX/XX/year> ( Paypal XXXX XXXX : XXXX and XXXX. These transactions were made on XXXX, a digital goods marketplace. I did not authorize these purchases, nor did I receive any products or services related to them. I had closed my business and ceased using this PayPal account in XX/XX/year>, making it clear that these transactions were fraudulent. 

Upon discovering the unauthorized charges, I promptly filed multiple disputes with PayPal, expecting them to recognize the fraud. However, despite providing evidence that I had not authorized these transactions and had not received any products, PayPal repeatedly denied my claims. Their reasoning was that the transactions were " authorized '' and that I had " received '' the products, yet they failed to provide any substantial proof to support their claims. 

Concerns : Unauthorized Charges : These purchases were not made by me, and my PayPal account was inactive for months prior to these transactions. 

Failure of PayPal to Protect Consumers : PayPal has refused to reverse the charges despite clear evidence of fraud, forcing me to accept financial liability for unauthorized transactions. 

Potential Cybercrime & Identity Theft : My inactive PayPal account was compromised, suggesting a security breach or unauthorized access to my financial information. 

Lack of Transparency : PayPal has not provided any verifiable proof that I authorized these transactions or received any goods. 

Unfair Business Practices : PayPals refusal to acknowledge the fraudulent nature of these transactions raises concerns about their consumer protection policies. 

Requested Actions : I urge IC3 to investigate this fraudulent activity and PayPals mishandling of my dispute. Specifically, I request : A thorough investigation into how my inactive PayPal account was used for unauthorized purchases. 

An inquiry into PayPals dispute resolution process and their failure to provide sufficient proof of authorization. 

Assistance in recovering the funds that were fraudulently charged. 

I am willing to provide any additional documentation or evidence required to support this complaint. Please advise me on the next steps I should take to ensure that this matter is properly investigated and resolved. 

Thank you for your time and assistance. I appreciate your prompt attention to this serious issue.

Company response to consumer: Closed with explanation