Consumer complaint received 2026-03-25 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rent Recovery Solutions
State: CT

Complaint narrative:
Subject : Third Complaint Failure to Validate, Duplicate Charges, and XXXXmproper Credit Reporting Rent Recovery Solutions LLC To Whom It May Concern, I am submitting this third complaint regarding Rent Recovery Solutions LLC in connection with an alleged collection account in the amount of {$7500.00}. This matter has already been the subject of XXXX prior complaints : CFPB Complaint No. XXXX CFPB Complaint No. XXXX In both instances, I formally disputed the alleged balance and requested full validation. The company failed to provide any meaningful or substantive response and did not supply the documentation required to verify the debt. This debt remains disputed and has not been properly validated. Unresolved Issues In my prior complaints, I clearly identified material accounting discrepancies that remain unresolved, including : Duplicate charges reflected on the ledger Utility charges that were already paid but billed again Charges that do not reconcile to payments made An inflated balance that does not reflect proper credits No accounting showing how payments were applied The company has not addressed or corrected any of these issues. Failure to Provide Proper Validation I formally requested full validation, including : Complete accounting reconciliation from lease inception through move-out Line-by-line calculation of the alleged {$7500.00} balance Third-party invoices and vendor documentation for damages Photographic evidence of alleged damages Utility provider statements and allocation details Documentation showing how the security deposit was applied Itemized breakdown of any final charges or fees The company failed to provide this documentation. Instead, they only provided a lease copy, a general ledger, and a move-out statement, none of which resolve the discrepancies or validate the balance. Specific Disputed Charges Based on my review of the ledger, I continue to dispute specific charges totaling {$330.00}, including utility, trash, and water/sewer charges dated XX/XX/XXXX and XX/XX/year>. These charges relate to billing periods that were already paid and appear to have been duplicated. This indicates that the ledger is inaccurate, unreconciled, and includes previously satisfied charges being re-billed. Improper Credit Reporting Despite : Multiple formal disputes XXXX prior CFPB complaints Identified duplicate and inaccurate charges Failure to provide proper validation Rent Recovery Solutions furnished this account to credit reporting agencies, including XXXX. The reported balance appears inaccurate and inflated due to duplicate and previously paid charges. I also disputed this account with XXXX. If XXXX verified this account without requiring sufficient documentation resolving these discrepancies, this raises concerns regarding the reasonableness of their investigation under the Fair Credit Reporting Act ( FCRA ). This matter now involves : Failure to validate a disputed debt Furnishing inaccurate information to a credit bureau Reporting an inflated and unreconciled balance Continuing collection activity despite unresolved disputes This has caused financial harm, including negative credit impact. Requested Resolution I respectfully request that the CFPB require Rent Recovery Solutions XXXX to : Provide full documentary validation and complete reconciliation ; OR Immediately delete this account from all credit reporting agencies if they can not substantiate the balance Additionally, I request that the CFPB require Experian to : Confirm the nature and method of its investigation Delete the account if proper validation can not be provided Given the pattern of unresolved disputes and prior complaints, I request supervisory review of this matter. Thank you for your attention. Sincerely, XXXX XXXX & XXXX XXXX XXXX XXXX

Company response to consumer: Untimely response