Consumer complaint received 2025-03-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXXXXXX XXXX XXXX XX/XX/XXXX Subject : Dispute Letter Regarding Civil Liability for Negligence and Non-Compliance Under 15 U.S.C. 1681o Dear Equifax, Experian, and Trans union, I am writing to formally dispute the inaccurate and/or unauthorized information on my credit report in accordance with the Fair Credit Reporting Act ( FCRA ), specifically under 15 U.S.C. 1681o regarding civil liability for negligence. I have identified violations that demonstrate non-compliance with the FCRA, causing harm to my credit profile and financial standing. 

Disputed Item ( XXXX ) : XXXX XXXXXXXX XXXX XXXX XXXX  with account # XXXX opened on XX/XX/XXXX and a balance of {$680.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. XXXX XXXX XXXX with account # XXXX opened on XX/XX/XXXX and a balance of {$420.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. XXXX XXXX XXXX with account # XXXX opened on XX/XX/XXXX and a balance of {$980.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. 
XXXX XXXX with account # XXXX opened on XX/XX/XXXX and a balance of {$0.00}. I am a victim of identity theft and I never opened this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$860.00}. The original creditor is XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$1800.00}. The original creditor is XXXX XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX, with account # XXXX and a balance of {$670.00}. The original creditor is XXXX XXXX XXXX XXXX I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$1000.00}. The original creditor is XXXX XXXX XXXX XXXX XXXX I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this XXXX XXXXXXXX XXXX XXXX Revolving with account # XXXX opened on XX/XX/XXXX and a balance of {$680.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. XXXX XXXX XXXX with account # XXXX opened on XX/XX/XXXX and a balance of {$420.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. XXXX XXXX XXXX with account # XXXX opened on XX/XX/XXXX and a balance of {$980.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. XXXX XXXXXXXX XXXX XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$16000.00}. This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$860.00}. The original creditor is XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$1800.00}. The original creditor is XXXX XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX, with account # XXXX and a balance of {$670.00}. The original creditor is XXXX XXXX XXXX XXXX. I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$1000.00}. The original creditor is XXXX XXXX XXXX XXXX XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$880.00}. The original creditor is XXXX XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX  with account # XXXX and a balance of {$310.00}. The original creditor is XXXX XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$160.00}. The original creditor is XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX  with account # XXXX and a balance of {$620.00}. The original creditor is XXXX XXXX XXXX XXXX I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. Collection account from XXXX XXXX XXXX with account # XXXX and a balance of {$3000.00}. The original creditor is XXXX. I previously disputed this account stating : ''I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''. I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. 

Violation of 15 U.S.C. 1681o Civil Liability for Negligence Under the FCRA, consumer reporting agencies and furnishers of credit information are required to maintain accurate records and comply with federal guidelines. However, the following failures constitute negligence and non-compliance on your part : 1. Failure to Maintain Accurate Information The reported information is incorrect and does not reflect my actual credit history. 

2. Failure to Investigate and Remove Errors Despite the Numerous dispute attempts, the errors remain uncorrected, demonstrating a lack of reasonable procedures to ensure accuracy.

3. Failure to Provide Proper Notification and Due Process I was not adequately informed or given the opportunity to rectify these inaccuracies before they negatively impacted my credit. 

Requested Resolution : 1. Immediate investigation and removal/correction of the disputed item ( s ) in accordance with FCRA requirements.

2. Written confirmation of the removal/correction within 15 days of receiving this letter.

3. Compensation for any damages incurred due to your negligence, as permitted under 15 U.S.C. 1681o, including financial harm and emotional distress. 

If you fail to resolve this matter, I will have no choice but to escalate my complaint by filing a report with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and potentially pursuing legal action. 

Please consider this letter as formal notice of your obligation under the FCRA. I expect a written response within the legally mandated timeframe. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation