Consumer complaint received 2024-03-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Didn't receive terms that were advertised
Company: U.S. BANCORP
State: IL

Complaint narrative:
Subject : Request for getting a Bonus Offer on Checking Account I am writing to address an issue regarding the bonus offer associated with my application for a checking account at U.S. Bank. 

On XX/XX/2023, I successfully had an application approved for a new U.S. Bank Smartly Checking account. However, due to unforeseen circumstances, I was unable to promptly deposit the required opening fund of {$25.00} to activate the account, resulting in its cancellation. 

Subsequently, recognizing the necessity of a checking account to receive my monthly salary from my employer in XX/XX/2023, I re-applied for a checking account with U.S. Bank, which was approved on XX/XX/2023. At the time of this application, I became aware of a bonus offer of {$400.00} for opening a checking account with U.S. Bank. 

To ensure my eligibility for this bonus offer, I visited the U.S. Bank branch located on XXXX XXXX XXXX XXXX Illinois, where I sought clarification from a bank teller. The teller assured me that the previous approval and subsequent cancellation of my initial checking account would not hinder my eligibility for the bonus offer. In fact, he provided me with his business card and offered assistance should I require further clarification or support. I have kept his business card until now as a proof. 

Adhering meticulously to the bonus offer requirements outlined by U.S. Bank, including enrollment in the U.S. Bank Mobile App or online banking, as well as fulfilling the condition of XXXX or more direct deposits totaling {$6000.00} or more, I eagerly anticipated the promised bonus offer of {$400.00}. However, despite my adherence to these stipulations, the bonus offer was not disbursed to me by XX/XX/2023. 

In an attempt to resolve this matter, I revisited the aforementioned U.S. Bank branch in XXXX and XXXX, armed with the business card provided by the teller. I was informed that the banker who had assured me of my eligibility for the bonus offer had since left the position, and I was deemed ineligible due to the circumstances surrounding my initial checking account. 

Despite my earnest efforts, subsequent visits to the branch yielded no resolution, as I was unable to meet with a higher representative or XXXX who could address my concerns. 

In light of the aforementioned circumstances, I kindly request a thorough review of my eligibility for the bonus offer associated with my checking account. Attached for your reference are the bonus offer requirements as outlined on the U.S. Bank website. 

I trust that this matter will be addressed promptly and with due consideration. Your understanding and assistance in resolving this issue would be greatly appreciated. 

Thank you for your attention to this matter. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  us bank bonus offer : $ XXXX {$6000.00} direct deposit Start date : XX/XX/ U.S. Bank SmartlyChecking To earn up to {$400.00}, open XXXX U.S. Bank Smartly Checking account online, in a branch or over the phone with an opening deposit of {$25.00}. Then complete the following activities within 90 days:1 Enroll in the U.S. Bank Mobile App or online banking.

Complete two or more direct deposits. 
Your bonus is determined by the total amount of your direct deposits : Earn {$200.00} when your direct deposits total {$3000.00} to {$5900.00}. 
Earn {$400.00} when your direct deposits total {$6000.00} or more. 
A minimum deposit of {$25.00} is required to open a U.S. Bank consumer checking account. Earn a {$200.00} or {$400.00} bonus by opening a new U.S. Bank Smartly Checking account ( excluding Safe Debit Account ) from XX/XX/2023, through and including XX/XX/2023. The checking account must be opened in a branch, online or over the phone. Additionally, you must enroll in online banking or the U.S. Bank Mobile App within 90 days of opening your account. You must also complete XXXX or more direct deposits within 90 days of opening your account that total : {$3000.00} to {$5900.00} to earn the {$200.00} bonus, or {$6000.00} or more to earn the {$400.00} bonus. A direct deposit is an electronic deposit of your paycheck or government benefits, such as Social Security, from your employer or the government. Other electronic deposits or person-to-person payments are not considered a direct deposit. The checking bonus will be deposited into your new checking account within 60 days of direct deposit verification and verification of enrollment in online banking or the U.S. Bank Mobile App as long as your account is open and has a positive balance. Bonus will be reported as interest earned on IRS form XXXX and recipient is responsible for any applicable taxes. Offer may not be combined with any other checking account bonus offers. Offer is not valid if you or any signer on the account has an existing U.S. Bank consumer checking account, had a U.S. Bank consumer checking account in the last XXXX years, or received other U.S. Bank bonus offers within the past XXXX years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation