Consumer complaint received 2025-08-26 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Blockchain.com, Inc.
State: TX

Complaint narrative:
Dear XXXX XXXX, PROCEED WITH YOUR PAYMENT TO THE FOLLOWING ACCOUNT BELOW : XXXX ACCOUNT XXXX : XXXX ACCOUNT NAME : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has successfully granted an emergency leave XXXX XXXX XXXX XXXX which was approved by the XXXX department. The next step will be processed once all documents are duly signed. 

It is mandatory by company policy that the validation of this leave is enacted by duration due to the shortage of staffing and the utmost importance XXXX XXXX XXXX 's position as head of laboratory staff [ research team ]. 

So we wish to bring to your notice that as his fiancee and applicant of this emergency leave, it would be required to pay a certain amount for authorization, which would ultimately determine the duration of time he will be spending with you. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 


( a. ) XXXX weeks duration of leave ( XXXX pounds ). 
( b. ) XXXX weeks duration of leave ( XXXX pounds ). 
( c. ) XXXX weeks duration of leave ( XXXX pounds ). 


NOTE : your payment will be refunded when the leave time is due. 

The reason for payment is to help the authority recoup expenses and support management for who takes charge of your fiancs workload XXXX XXXX XXXX XXXX is away. Moreover, its to ensure that our staff is protected and their time used judiciously. 

You are to proceed with payment immediately so his name can be included in the next batch. 



Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

XXXX XXXX XXXX XXXX XXXX Bowling XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States LETTER OF DEPARTURE Dear XXXX XXXX The emergency leave XXXX XXXX XXXX XXXX has been approved and granted. 
It is expected that the ( chopper ) with service number XXXX will arrive at the camp XXXX miles away from residence which is non-motorable to pick XXXX XXXX XXXX XXXX to the airport in XXXX XXXX, on the completion of the round trip payment of XXXX Note you are to make all possible payment so as to ensure your spouse XXXX XXXX XXXX XXXX leaves the medical camp at the aforementioned date below. 
Thank you. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX * XXXX Bowling XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States DEPARTURE APPROVAL Dear XXXX XXXX, We appreciate your patience and apologize for any inconvenience caused by our delay. We are pleased to inform you that the board of directors have XXXX XXXX XXXX 
XXXX XXXX 's leave departure to commence on or after Saturday the XXXX of XXXX, 2022. 
Thank you for your time and understanding. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX * XXXX Bowling XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX United States XXXX REQUEST SUSPENSION Dear XXXX XXXX XXXX This is to inform you that the date provided for your fianc 's departure in the previous mail has been indefinitely postponed/suspended. In a recent investigation, it was discovered that an XXXX XXXX Big Size Dual View HD True XXXX X-Ray Baggage Cargo Machine was damaged under his care and supervision. 
The board has decided that XXXX XXXX XXXX and his team will take full responsibility for this, hence the decision. We hope you understand the significance of our decision and assure you that we will relay any necessary information to you subsequently. Thank you. 
XXXX XXXX XXXX XXXX XXXX XXXX Dear XXXX XXXX, I sincerely apologize for the delayed response to your email and the prolonged inconvenience you have experienced. We take your concerns seriously and are committed to resolving this matter promptly. 

Firstly, I want to acknowledge your frustration with the lack of communication and the extended duration of this issue. Please accept our apologies for any distress this has caused you. 

Upon further investigation, we discovered that our platform was indeed compromised, leading to the disruption in communication. Our team has been diligently working to rectify this situation and restore normalcy to our services. 

In regard to your request for resolution, we are prepared to offer you a refund for the matter at hand. However, as a precautionary measure, we need to ensure the security of the transaction through an ID verification process. XXXX of our dedicated agents will be in contact with you at your earliest convenience to guide you through this verification procedure and initiate the refund process. 

We genuinely hope that this proactive step will help resolve the issue to your satisfaction and bring this matter to a close in a professional and equitable manner. Our aim is to ensure a fair resolution without the need for legal involvement, as we understand the stress and inconvenience it can entail. 

Please be assured that we will work diligently to resolve this matter swiftly, and our agent will be in touch with you soon. If you have any immediate concerns or questions, please do not hesitate to contact us. 

Thank you for your understanding. 

XXXX XXXX XXXX XXXX XXXX THANK YOU unnamed rhc.jpg Below are numerous accounts being used under different names and the hospital to funnel money : XXXX XXXX ( XXXX ) : https : XXXX XXXX 's account : https : XXXX XXXX 's account : XXXX XXXX ) https : XXXX ( XXXX ) ( XXXX ) https XXXX XXXX ( BCH )

Company response to consumer: Closed with explanation