Consumer complaint received 2026-07-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: CITIBANK, N.A.
State: GA

Complaint narrative:
Complaint Regarding Home Depot Credit Card Promotional Financing and Deferred Interest Charges I am filing this complaint regarding my Home Depot credit card issued by XXXX XXXX and the unexpected deferred interest charges applied to my account. The credit card was opened during an in-home sales appointment for replacement windows. The salesperson who sold the windows completed the credit card application as part of the sales process. The financing was presented to me as 0 % financing for 12 months. Based on that explanation, I understood that I would not be charged interest during the promotional period. I do not recall being clearly informed that if the balance was not paid in full within the 12-month promotional period, I could be charged thousands of dollars in retroactive deferred interest. I especially did not understand that the interest could total approximately {$7200.00}. If this had been clearly explained to me, I would not have accepted the financing without making a different payment plan or ensuring the balance was paid in full before the promotional period ended. I relied on the information provided during the sales process and believed that making regular monthly payments was sufficient. I made payments of approximately {$1000.00} per month in good faith. However, I was shocked when I reviewed my account and found the following : XXXX Previous balance : {$13000.00} XXXX Payments made : {$1000.00} * New balance : {$20000.00} * Interest charged : approximately {$7200.00} * Credit limit : {$26000.00} XXXX Available credit : {$5800.00} I believe the deferred-interest terms and the potential financial consequences were not clearly explained to me at the time the financing was offered. A statement that the financing was 0 % for 12 months gave me the understanding that I would not be charged interest during that period, and I was not aware that failure to pay the entire balance by the deadline could result in such a large retroactive charge. I respectfully request that XXXX XXXX and XXXX XXXX : XXXX. Conduct a complete review and audit of my account, including the purchase date, promotional financing terms, payment history, and interest calculation. XXXX. Provide a copy of the original promotional financing agreement and all disclosures provided at the time of purchase. XXXX. Explain exactly how the {$7200.00} interest charge was calculated. XXXX Review whether the deferred-interest terms were adequately disclosed during the in-home sales process. XXXX. Reverse or adjust any interest charges that were applied unfairly or without proper disclosure. I have made every effort to pay my account responsibly and acted based on my understanding of the financing terms presented to me. I am requesting a fair review and resolution of this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief