Consumer complaint received 2025-08-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
No, XXXX the clients That attention step line is from the hilarious martini scene from XXXX XXXX XXXX XXXX XXXX with XXXX XXXX XXXX But thats exactly how Citibank thinks of its clients. And Im way past tired of it. 

I once had a really good banker, a great guy, honest. He told me that people in the banking/ financial industry really see themselves as better than the XXXX  they have as clients. They assert this arrogance by never getting back to clients they supposedly work for, and its a way for them to establish dominance and superiority. Boy, is this true with Citibank. Well I dont like being repeatedly blown off, especially by people Im paying to provide me with a service. Bet you dont, either. 

My story here begins with an unfortunate event in XXXX, 2024. I had an on-again, off-again crazy XXXX  girlfriend at that time. We fought all the time, because she was well, crazy. Sure was beautiful, though. Probably still is. She was staying in a hotel with me in XXXX, when she started snooping in my devices while I was sleeping. Like an XXXX I had left the passcodes off my devices. Should have known better. 

She found a photo of a woman in my photos who was quite a bit better looking than she was, and blew a gasket. So for revenge, she went into my account with XXXX, a money-sending website which I had used to send her money for little things like her gym membership, etc. She sent herself {$600.00}!! Just from vindictiveness. We were not exclusive, because of the frequent arguments/ breakups we had. 

I got the hotel staff involved, who recommended I contact the police, but I held off, warning her to pay it back, or I would do so. She didnt, so I did. 

I sent the police report and all details to Citibank, who ruled it fraud, which it obviously was. I didnt have to pay it. Good so far, right? Wrong. 

XXXX contacted me and demanded I pay them {$600.00}! I didnt understand this, and apparently XXXX doesnt know or care about fraud. I asked Citi for advice on this, and they curtly told me the case was closed. After my police report, I recovered the stolen {$600.00} and wrote Citi for advice on what to do, saying I just wanted to do the right thing. Again, the predictable response from Citi was the case is closed, dont bother us with your petty XXXX. Okay, I embellished that little, but you get the idea. 

I didnt think much about it, until a year later, I tried to send money through another agency, ( to another person, of course ) and found my account with the new agency to be blocked and shut down. So XXXX has apparently sullied my good name, when I was innocent, with paperwork to back it up. 

So I wrote the CEO of Citibank, letter attached. I asked for advice on this, and also, would they contact XXXX and explain this is legitimate, documented fraud. NO RESPONSE. Oh, and did I mention I pay these peoples salary?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief