Consumer complaint received 2024-05-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: BARCLAYS BANK DELAWARE
State: CT

Complaint narrative:
On XX/XX/XXXX, I was asked to sign a credit card authorization for XXXX XXXX XXXX by XXXX XXXX before they came to my condo. ( attached as Credit Card letter ). The workers subsequently came to my condo and removed several already packed boxes, some chairs and XXXX bicycles using their personal vehicles because the promised truck never came. I was told I would receive an invoice and a receipt for my personal property. I never received either one. They should have charged my card approximately {$400.00}. 

On XX/XX/XXXX, my Barclays Jet Blue Master Card was charged {$6900.00} by XXXX XXXX. I immediately got on the phone to find out what happened. XXXX said they would look into it. I disputed the charge with Barclays and received a letter dated XX/XX/XXXX, from Barclays saying my dispute was acknowledged. ( attached as Barclays letter 1 ). I subsequently received two emails from XXXX XXXX saying in the first that the {$6900.00} charge would be reversed and saying in the second that charge reversal has already been put through. ( attached as email 1 and email 2 ). I sent the first email to Barclays and received a letter saying that the charge would be reversed. 

Without any further contact with Barclays, I received another letter dated XX/XX/XXXX, that the charge was being reinstated because I was advising Barclays that I was no longer disputing the charge, which was a total fabrication. The letter also said that the charge in question was {$6400.00} and not {$6900.00}. ( attached as Barclays letter 2 ). 

I then sent a lengthy letter to Barclays along with attachments disputing what was said in their XX/XX/XXXX letter. I received a letter from Barclays dated XX/XX/XXXX ( attached as XXXX letter 3 ), which contained three more false statements.

1. We are outside of the permitted timeframes to continue this claim through the dispute process Yet as you can see by the above my dispute was submitted well within the 60-day time frame as described in Barclays monthly statements. Also, they do not tell how I could continue my claim. 

2. We were not provided with sufficient proof that the merchant has agreed to refund the account I did however provide them with copies of both XXXX emails wherein they say that they agreed that the {$6900.00} charge should be reversed. 

3. Services were rendered and the merchant is due payment Despite letters, emails and phone calls to both Barclays and XXXX I was never provided with a written invoice of exactly what pack out services were rendered. 

The letter also repeats the wrong charge number of {$6400.00} and not the actual disputed charge of {$6900.00}. 

I have offered Barclays either mediation or arbitration to settle this claim but being that they have neither the facts nor the law on their side they declined both. 

Please also note that I am XXXX XXXX XXXX and XXXX  citizens should not be subjected to this type of abuse by their credit card providers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation