Consumer complaint received 2024-10-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: NAVY FEDERAL CREDIT UNION
State: MI

Complaint narrative:
Navy Federal Credit Union Attention : Checking and Savings Collections Operations Department XXXX XXXX XXXXXXXX XXXX, VA XXXX Subject : Formal Dispute of Overdrawn Account and Request for Removal of Collection Account Account Number : [ Account Ending in XXXX ] To Whom It May Concern, I am writing to formally dispute the outstanding balance of {$460.00} on my Navy Federal Credit Union checking account ending in XXXX. This dispute is made under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) and the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S.C. 1692 ).

I believe this balance was wrongfully placed in collections due to unsupported claims of unauthorized debit card transactions made on XXXX XX/XX/year> for {$1100.00} and on XXXX XX/XX/year> for {$930.00}. These claims were denied without sufficient investigation, despite my continued efforts to resolve the issue. As a result, I am disputing the collection on the following legal grounds : 1. Insufficient Investigation of Disputed Charges : Under Regulation E ( Electronic Fund Transfer Act, 15 U.S.C. 1693 ), XXXX XXXX is required to investigate any unauthorized electronic funds transfer disputes properly. I provided all necessary information regarding the unauthorized transactions, and I request further details and evidence used to deny my claims. If XXXX XXXX can not provide evidence to support the denial, these transactions should be reversed, and my account should be corrected.

2. Violation of the Fair Debt Collection Practices Act ( FDCPA ) : Per the FDCPA ( 15 U.S.C. 1692 ), creditors and their representatives must ensure that the debts they report are valid and legitimate. Reporting a debt that includes charges resulting from unsupported or fraudulent transactions constitutes a violation of the FDCPA. I request that XXXX XXXX promptly remove this collection account and refrain from reporting the debt to any third-party agencies, including XXXX XXXX XXXX XXXX XXXX. 

3. Right to Correct Inaccurate Information ( Fair Credit Reporting Act, 15 U.S.C. 1681c ) : As you are aware, under the Fair Credit Reporting Act ( FCRA ), I am entitled to dispute inaccurate or incomplete information. XXXX XXXX decision to deem my account a loss is based on incomplete investigation and an unsupported decision regarding the unauthorized transactions. Therefore, the reporting of this debt is inaccurate. I demand that XXXX XXXX promptly remove this collection from its records and from any consumer reporting agencies to which it has been submitted. 

4. Right to Documentation and Proof : I formally request all documentation related to the denied claims of {$1100.00} and {$930.00}, including transaction logs, investigation details, and communications. If this information can not be provided, the claims should be considered unsupported, and my account should be reinstated to its original status. 

Conclusion : Based on the aforementioned laws and my rights as a consumer, I request that XXXX XXXX remove the outstanding balance of {$460.00} from collections immediately and correct my account. Additionally, I request confirmation in writing that no negative information has been reported to any credit or consumer reporting agencies, including XXXX XXXX XXXX XXXX XXXX. 

Please respond to this dispute within 30 days of receipt, as required under federal law. Should this matter remain unresolved, I am prepared to pursue further action with the Consumer Financial Protection Bureau ( CFPB ) or seek legal recourse. 

Thank you for your prompt attention to this matter. I look forward to your response.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief