Consumer complaint received 2025-12-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: BARCLAYS BANK DELAWARE
State: VA

Complaint narrative:
On XX/XX/year>, I contacted XXXX XXXX for help with purchasing a two XXXX XXXX tickets. The conversation started via email- Let 's do a budget of $ XXXX for tickets and hotel with a hotel stay for XXXX two nights and I will be flying out on the XXXX. I don't need flight information. Well I was advised throughout several emails of going back and fourth with Luxury card concierge services that I could not just purchase a XXXX XXXX ticket that I'd have to have someone purchase it for me. So this being my first time I said okay. Then the concierge service came back via email and stated that I'd have to purchase their package and so again I asked them to give me a quote for a package of two. I wanted to buy two XXXX XXXX tickets that's it. Then the concierge service came back with pricing which was about $ XXXX plus more than I wanted to pay so I asked the concierge service to provide a quote for one person. The quote came back at something like The nonrefundable {$16000.00}. Now during this I also had to change my flight because the package did not include transportation from the I think XXXX XXXX XXXX or no airport. Well I ended up getting another quote because I wanted to upgrade the hotel. However throughout the process I asked a few times if I could have an itemized receipt. The concierge service told me that I would be purchasing this package through their partners and there is no refund and the partner would provide me with a receipt. So I agreed. Well when I spoke to the concierge  partner again I asked for an itemized receipt I wanted to know what I was paying for. Now you and I know anytime you use your credit card you are given an itemized receipt. I was not provided that after the charge which is non-refundable. I tried to contact luxury concierge again and of course they kept referring me to their partners. I told luxury ( Bank of Delaware ) that the 3rd party is their partners. Anytime I use the concierge service they give me an itemized receipt so when I could not get an itemized receipt I got suspicious and I googled how to purchase a XXXX XXXX ticket and found out I could have purchased my own ticket via XXXX XXXX. So not only did luxury card mislead me telling me I couldn't purchase a XXXX XXXX ticket on my own it was after I made a payment to their 3rd party I found out that I didn't need the concierge service ( that was the first lie ). Then as I stated after realizing that I could have bought my own ticket I felt like I was being scammed so I did a price check for the hotel I was due to stay at and for two nights it would have been less than {$500.00} dollars. So now I'm really in distress because I was told that my money spent is non-refundable. I went to the XXXX  for help and the President of Luxury CC contacted me they did I quick investigation and advised that the charge was valid. I told them and the 3rd party do not make anymore charges because this is a scam. I am being charged $ XXXX for a XXXX XXXX packaged that I was tricked into purchasing and no one will provide me an itemized receipt to show me how this package totals $ XXXX and now they are keeping {$8800.00} of my money and I do not believe that is fair. Anytime you use your credit card you get a receipt from the company to show what you are paying for. I asked for an itemized receipt before I gave authorization and I continued to ask after the charge for {$8800.00} was made. I know that the Bank of Delaware helped with the scam because a supervisor I spoke with tried to calm me down by adding in transportation from the airport which initially was not included. I have all my emails I'd advise that any phone conversation be requested as well. This is a scam to so that the 3rd party can make an additional $ XXXX of the consumer. I could have bought this package on my own for less than {$10.00} if the Luxury Card ( CC from the Bank of Delaware ) had not lied in the first telling me I had to have someone purchase the XXXX XXXX ticket for me and if the 3rd party had given me a itemized receipt like I requested. Legally nobody has to request a receipt because it is provided so the customer can say yes or no to what they are buying.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation