Consumer complaint received 2024-09-04 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: AK

Complaint narrative:
I opened a CD as a XXXX  on behalf of my son - originally with First Republic Bank ( " FRB '' ). After that bank failed, and was acquired by JPMorgan Chase ( " Chase '' ), I was automatically transitioned as a Chase customer and during such time it's now evident to me that Chase failed to properly document my CD from FRB and as such, lost track of my account entirely. I contacted Chase on or about XX/XX/year> ( at the 60-day CD 's maturity ) to demand full disbursement, and after that I spent XXXX weeks BEGGING for return of my funds and interest as promised. I note that although at such time, FRB was holding itself out as " First Republic Bank now a part of JPMorgan Chase, '' when I googled " when did Chase acquire First Republic Bank '' I see that the account transition allegedly occurred in late XX/XX/year> - either way, Chase always controlled this CD account and failed to manage in in alignment with United States banking regulations ; most likely a very sloppy post-merger integration caused the problem ( all the fault of Chase ) but worse still is that Chase failed to manage the problem it created and instead violated consumer banking laws and treated the aggrieved consumer ( me ) horribly. 

The bank refused and failed to return ANY of my funds until after I submitted a complaint to the CFPB ( Complaint # XXXX ) - please review that complaint which outlines the DOZENS of telephone calls I made for nearly XXXX weeks including many with the Chase wholly incompetent and laughably titled " Executive Office. '' After being " forced '' to actually attend to my matter ( based on my CFPB complaint ), the bank returned the principal amount ( approximately {$21000.00} ) and also interest on some of the XXXX weeks that the bank wrongfully withheld my funds. Chase cut the check to the XXXX individual despite no authority to do so - another banking violation. 

The bank failed to pay me the promised interest ( 4.88 % XXXX5 % APY ) for the actual term of the CD which was 60-days. I therefore never received approximately {$170.00} also owed to me. I forwarded to Chase emails proving both their posted CD rate as such time of opening my CD as well as emails with Chase bank employees where I set up the CD - all because Chase didn't even have documentation of my CD and insisted I should get nearly 0 % interest for the 60-day term. 

I DEMAND {$170.00} AS PROMISED INTEREST FOR THE 60-DAY TERM OF MY ACCOUNT. I previously demanded this dozens and dozens of times since XX/XX/year> and Chase has refused and failed to do so despite legally owing me this money. 

I DEMAND A COPY OF MY XX/XX/year> CERTIFICATE OF DEPOSIT WITH PRINCIPAL AMOUNT OF APPROXIMATELY {$21000.00} - the Bank NEVER provided me with documentation ( soft or hard copy ). To be clear, the Bank failed to send me the CD documentation when I opened the account in XX/XX/year> and also failed and refused to send me a copy of it when I begged and demanded such for a period of XXXX weeks while the Bank wrongfully withheld my funds. 

I WOULD LIKE TO RECEIVE A TELEPHONE CALL AND EMAIL FROM A CHASE CORPORATE EXECUTIVE, SOMEONE HIGHER UP THAN THE SO-CALLED " EXECUTIVE OFFICE '' THAT HAS DEMONSTRATED ITSELF TO BE STAFFED WITH UTTERLY UNTRAINED, ALLEGEDLY UNABLE TO ACCESS MY ACCOUNT INFORMATION ( ACCORDING TO " XXXX '' XXXX " XXXX '' XXXX XXXX '' AND " XXXX '' ) AND ENTIRELY LACKING IN CUSTOMER SERVICE MANAGEMENT SKILLS. 

IN ADDITION, I WOULD LIKE FOR THE CFPB TO REFER THIS MATTER TO A FEDERAL AGENCY AS IT'S UTTERLY UNACCEPTABLE. 
JP MORGAN CHASE SHOULD BE INVESTIGATED BY FEDERAL REGULATORS FOR WRONGFULLY WITHHOLDING MY FUNDS FOR MORE THAN XXXX WEEKS, FAILING TO HAVE DOCUMENTATION FOR MY ACCOUNT, FAILING TO SEND ME A CD MATURITY NOTICE, FAILING TO SEND ME DOCUMENTATION OF MY ACCOUNT BASED ON NUMEROUS REQUESTS BY ME, BARELY APOLOGIZING, AND NEVER COMPENSATING ME FOR ALL MY TIME AND STRESS OF BEING TREATED HORRIBLY BY DOZENS OF BANK OFFICERS. 
I ENCOURAGE PLAINTIFF ATTORNEYS TO INVESTIGATE JPMORGAN CHASE TO ASSESS WHETHER OTHER BANK CUSTOMERS ( INCLUDING FORMER FIRST REPUBLIC BANK CUSTOMERS WHO WERE TRANSFERRED OVER TO JPMORGAN CHASE AS A RESULT OF THE MERGER.

Company response to consumer: Closed with explanation