Consumer complaint received 2025-03-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Servicer under contract with Federal Student Aid
State: DC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Washington XXXX DC XXXX XXXX XXXX Wednesday, XX/XX/XXXX To : XXXX Department of Education XXXX Privacy Policy XXXX XXXX XXXX XXXX XXXX Washington XXXX DC XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX XXXX XXXX Dispute XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX : Formal Complaint Regarding Data Breach, FERPA and Title IV Violations and Request for Immediate Discharge of Student Loans Dear : To Whom It May Concern, I am writing to formally lodge a complaint regarding the unauthorized access and breach of my educational records, financial and data and IRS tax information by the U.S. Department of Education ( DOE ) and the Department of Government Entities ( DOGE ). This breach constitutes a direct violation of the Family Educational Rights and Privacy Act ( FERPA ) and Title IV regulations, as well as an egregious violation of my personal privacy and financial security which were made by individuals that I didnt give consent to. These actions have brought on so much unwarranted stress by accessing my private data through the Department of Education.

As stated, I recently discovered that my sensitive and legally protected records were accessed and potentially shared without my consent. This includes is not limited to : 1. My academic records and personally identifiable information ( PII ).

2. My Free Application for Federal Student Aid ( FAFSA ) data, including financial aid history and loan information.

3. My IRS tax transcripts, which were obtained and used without proper authorization.

These actions violate my rights under FERPA ( 20 U.S.C. 1232g ; 34 CFR Part 99 ), which grants me the right to control access to my educational records, as well as Title IV of the Higher Education Act, which governs the use and protection of federal student aid information. Furthermore, unauthorized access to my IRS taxa data raises serious concerns regarding. Given the severity of this breach and the direct impact on my financial security and privacy. The following corrective actions should occur : 1. Immediate discharge and cancellation of all my federal student loans due to the breach of my financial aid and tax records, which invalidates the integrity of my loan agreements.

2. A formal investigation into this data breach, including details on how my records were accessed, who accessed them, and for what purpose.

3. A full report on the extent of my data exposure and the corrective measures being implemented to prevent future violations, 4. Immediate notification to all major credit bureaus ( XXXX, XXXX, XXXX and XXXX XXXX ) to place a fraud alert and investigate any unauthorized activity that may have resulted from the breach. 

This breach has caused significant distress and concern regarding the security of my personal and financial data. I request a written response addressing these concerns outlining the immediate actions being taken to remedy this situation. Please direct all correspondence to the address listed above. 

Thank you for your prompt attention to this urgent matter. I look forward to your immediate response and resolution. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Untimely response