Consumer complaint received 2025-07-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Westlake Services, LLC
State: OH

Complaint narrative:
RE : Dispute Account # XXXX XXXX XXXX XXXX XXXX of Deficiency Balance To Whom It May Concern, I am writing to formally dispute the inaccurate credit reporting related to my account with Westlake Financial Services ( Account XXXX ) and to address your demand for an additional {$4000.00} to settle the balance. I have also filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding this matter, as I believe the reporting and settlement demands are unjust given the circumstances. On XX/XX/XXXX, the vehicle associated with my account was stolen, as documented in a XXXX  Incident Report from the XXXXXXXX XXXX Department ( Case XXXX ). The vehicle was recovered in XXXX, and the subject was taken into custody. Despite this, the vehicle was repossessed by Westlake Financial in XXXX and sold at auction. Despite the auction, Westlake continues to report negative information on my credit report and is demanding an additional {$4000.00} to settle the balance. Due to my current financial situation, I am unable to pay this amount, and I dispute the validity of this demand. I request that Westlake Financial immediately cease reporting inaccurate or negative information related to this account to the credit bureaus. Additionally, I ask for a detailed explanation of the basis for the {$4000.00} settlement demand, including documentation supporting your claim. I also request confirmation that the vehicle was sold at auction and that the proceeds were applied to my account balance. Please provide a written response within 30 days, as required by the Fair Credit Reporting Act ( FCRA ). You may contact me at the address, email, or phone number listed above. I have also submitted a complaint to the CFPB to ensure this matter is thoroughly reviewed. Due to my current financial situation, I am unable to pay the demanded {$4000.00}. I propose a good-faith settlement of less than {$1000.00}, which I believe is reasonable considering the vehicles history and my inability to use it following the theft and repossession. I dispute the validity of the current demand and request that Westlake Financial immediately cease reporting inaccurate or negative information to the credit bureaus. I ask for a detailed explanation of the basis for the {$4000.00} demand, including documentation of the auction proceeds, any applied credits, and the calculation of the remaining balance. I also request confirmation that the vehicle was sold at auction and that all proceeds were properly accounted for. Please provide a written response within 30 days, as required by the Fair Credit Reporting Act ( FCRA ), and consider my settlement proposal. You may contact me at the address, email, or phone number listed above. Thank you for your prompt attention to this matter. I look forward to your response and a resolution to this dispute. 
Sincerely yours, XXXX XXXX

Company response to consumer: Closed with explanation