Consumer complaint received 2025-01-08 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Fay Servicing, LLC
State: MA

Complaint narrative:
My father passed in XX/XX/XXXX ( see Death Cert attached ) with a reverse mortgage on his property at XXXX XXXX XXXX, XXXXXXXX XXXX  ( See Mortgage attached ). My mother had already passed in XXXX. Upon his death, his mortgage was serviced by XXXX XXXX XXXX with an address in XXXX XXXX XXXX ( see Monthly statement with account info and their address ). I called XXXX immediately after his death and also sent a subsequent certified letter XX/XX/XXXX to XXXX telling of my father 's passing ( see certified mail receipt signed for ). This letter also asked for additional time to accommodate my brother, our possessions and the heirs ' plans as my brother was living at the property XXXX XXXX XXXX In XX/XX/XXXX, the property was locked with all of our possessions in the property ( see attached photo of Management Notice ). During this time XXXX has contracted Fay Servicing for debt collection and we did not know this until I happen to see a notice ( see attached FayFirstNotice ) in the abandoned mailbox as drove by the property. I had been paying taxes and insurance on the property in the hope of selling it. In wanting to sell the property, XXXX XXXX worked with is on a short sale that was equal to Fay 's own private appraised value. Fay refused to speak with me andsent me multiple requests for the same documents to which I provided in duplicate ( see attached Will and probate Docs ). Also see attached Offer to Purchase. Since Fay was so uncooperative in communicating with me as the heir of the estate, XXXX XXXX filed their own complaint against Fay ( see attached LAER Complaint ). This forced Fay to respond to the offer to which they stated that they were not " interested in a short sale '' and even referenced a wrong property address ( See attached DenialWrong Address ). I was hung up on many times and told that I had to pay in full hundreds of thousand payoff fees as they slow walked the foreclosure for over 6 years. On XX/XX/XXXX, under the law firm of XXXX XXXX XXXX XXXX XXXX, a foreclosure sale was held at the property. The law firm violated Mass Gen. Laws ch. 244 section 14 which requires strict adherence to notice disclosures regarding the power of sale. Specifically, a notice of sale should have been sent to all of the heirs via registered mail 30 days proper to the date of the foreclosure auction. Failure to do show negates the foreclosure sale. See attached MassGenLaws. On XX/XX/XXXX, XXXX XXXX of the now dissolved XXXX XXXX XXXX. XXXX sent all of the heirs a letter admitting the defect in the foreclosure sale and pressured us to sign a waiver relinquishing our redemptive rights to the property ( see attached XXXX ). He also offered us the chance to pay the 6+ years of fees, interest to bring the loan current after refusing to work with us for the years previous. In XX/XX/XXXX, the buyer of the property ( auction ) called me to offer the heirs minimal compensation for personal property left in the property after it was locked away, in exchange for us waiving our redemptive rights. I explained that the collective heirs are proceeding with our complaints. Since that time XXXX XXXX has made the buyer 's closing conditional upon our ( heirs ) dropping all complaints against him ( XXXX XXXX ). See attached email from buyer atty XXXX XXXX to our attorney XXXX XXXX, admitting to this coercion ( XXXX ). XXXX XXXX has been unethical and engaged in coercive activities on behalf of Fay Servicing with whom he has a long involvement with. Not only have we ( heirs ) been fast tracked to a lockout, but also slow-walked to accrue payoff fees. We have been denied lawful due process in receiving legal notice prior to the foreclosure sale. The foreclosure sale is invalid and no waivers to redemption will be forthcoming on our part.

Company response to consumer: Closed with explanation