Consumer complaint received 2024-12-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC

Complaint narrative:
I have had to change cards several times between XXXX due to hacks & scams with my account. Money being taken out that I didnt authorize. Most recent was unauthorized XXXX XXXX fees whereas I was being charged $ XXXX  monthly by virtual payments I believe from an old card number. Where as the actual real XXXX emailed me saying they do not charge monthly fees. I have called and spoke to several different people about fraud but it still is happening. One time I called and stayed on hold for 30 minutes regarding funds being transferred from my BOA checking to HELOC on XX/XX/XXXX but it took 4-5 days for it to actually show up. My payment is due on the XXXX. Instead of the transaction being done that day it held the money to be posted on the XXXX. This has happened more than once that funds are held for days and not taken out in a timely fashion then leaving me with overdraft/negative balances. When I called we were unable to see a full/detailed record of my HELOC account like the funds that are visible with the checking account something that I have complained about since opening the HELOC. The bank affiliate said she would have to transfer me to someone else because she wasnt sure about what was going on and could not see full details of payments either. My former employer who had financial issues has my bank account info since I did direct deposit for pay and they may still have an affiliation with my account due to litigation issues. This bothers me as I have been hacked several times and changed cards due to fraud issues several times. Its a huge inconvenience to me and very stressful and scary. I am requesting a review of my account and all members at BOA or anyone other than myself who has accessed my info. Plus when I transfer funds it takes several days for the money to go into my account sometimes leaving me with negative balance. There was also an issue with my IRA in XX/XX/XXXX I wanted to transfer my XXXX into XXXX IRA account due to my job laying me off. No one there actually knew the correct way to roll over funds to XXXX IRA. Instead it was put into regular IRA. The bank member called me back saying my beneficiaries werent entered correctly when I gave him info twice. He then stated he could meet me somewhere to resign forms which I declined and went back into the actual bank to resign IRA forms & give my beneficiaries private/personal info again the next day after emailing him XX/XX/XXXX. When I asked him about XXXX IRA that I originally asked that the money to be rolled over into he stated we would have to start the whole process over. At that point I did not feel comfortable doing that or re-entering my info or my beneficiary info so the account was left as is. Plus I wanted to get it all handled before 10 days so I would not have any penalties with it being a direct rollover from the job to BOA. Something very suspect is going on with my account and I want it resolved. I have sent this to XXXX  as well as I want to have proof on record of my complaints.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief