Consumer complaint received 2017-09-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA

Complaint narrative:
I have had a mortgage with XXXX XXXX since XX/XX/XXXX and XXXX bought the loan servicing agreement from XXXX XXXXXXXX in XX/XX/XXXX according to my records. 
Since XX/XX/XXXX, we have had a dispute with XXXX XXXX and subsequently XXXX which has never been resolved. 
On XX/XX/XXXX I sent 96 pages by fax to XXXX XXXX from a local chase branch with proof of payments. I have a receipt for that fax. 
They never responded. My son, wrote a letter to them in XX/XX/XXXX outlining our dispute for payments not credited in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 
I have sent them proof of missed credit for payments and excessive escrow charges to my mortgage account from their payment history which they told CFPB they had submitted to me as a resolution for the problem. The problem has never been solved. XXXX XXXX and now SPS who bought the servicing contract on my loan, has never addressed the proof of payments that I have submitted to them. 
The payment history from XXXX which they sent to me, clearly shows excessive capitalization to my mortgage account of {$170000.00} since XX/XX/XXXX. 
In reconciling these charges, I have discovered that the amount of {$100000.00} is owed to my mortgage account since XX/XX/XXXX which has not been credited. 
As stated above I sent 96 pages by fax from a local XXXX branch to them in XX/XX/XXXX which XXXX and now SPS has never acknowledged. 
They have never acknowledged receipt of this proof of payments to substantiate my claim. 
Therefore I am requesting a complete review of my account which includes crediting the payments I have submitted and acknowledging the excessive escrow charges made to my account which is shown on the XXXX payment transaction hiostory. 
I submitted a prior complaint to the Consumer Finance Protection Board on XX/XX/XXXX and the complaint number is # XXXX which you stated the company has submitted a reply but this reply is not correct or acceptable to me. 

They may have responded to my complaint to your agency dated XX/XX/XXXX. But they did not address the problems of the missed payment credits nor the excessive accrued interest payments and escrow charges made to my mortgage account as evidenced by the XXXX Transaction payment history and the proof of payments I sent to them in XX/XX/XXXX. 

Lately SPS sent me a Cancellation of Debt Notice for {$210000.00} dated XX/XX/XXXX but according to the SPS payment history they only excused {$71000.00} from the Deferred Interest Balance. 
The notice they sent to me or {$210000.00} is erroneous and I have sent them many letters requesting that they sent a corrected statement which they have not done. 
This notice has tax implications and the amount stated on it is not correct and it must be corrected. 
I am asking you to please reopen this case and it has not been resolved in a correct way to reflect my payments that were not credited when it was a XXXX mortgage and excessive escrow charges for taxes and insurance. 

Respectfully Submitted, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation