Consumer complaint received 2016-01-22 00:00:00
Product: Mortgage — VA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
We originally took a VA loan out with XXXX in XXXX XXXX, and after 13 months of being with them our loan was bought by Wells Fargo. We paid our loan faithfully with Wells Fargo and in XXXX XXXX we refinanced our home to lower the interest rate down. At the time of the refinance Wells Fargo put the wrong piece of property on the loan and I made it known to them that the wrong piece of land was on the loan. I was told several times it was not the wrong piece of property that they had hired a title search company and done the correct proceedings. They finally went back and changed the property and Wells Fargo signed my husband and my initials to the papers. We never seen any of the corrected papers and did not know any of this until we were trying to get a modification of the home when the recession hit and we could not afford the high payment that we had on the home. We paid for 10 years on our home and we tried for several years with them to get a modification. We even went as far as hiring an attorney to help with the modification. Wells Fargo kept denying us the modification and telling us we did not qualify for the loan modification through the Making Home Affordable Act. Our attorney could not figure out why they were denying us the modification and saying we did n't qualify because they had done the figures and and would come up with we should of been given a modification. We went through this with them for over 2 and a half years. They foreclosed on our home on XXXX XXXX, XXXX. I had everyone I knew trying to help with our home to not be foreclosed on. I had called Congressman XXXX XXXX and even Governor XXXX XXXX and he had a gentleman named XXXX XXXX helping me and XXXX XXXX at Wells Fargo would not even return XXXX calls and gave him the run around that he gave me. XXXX XXXX would tell them that he had called and I would not return his calls. I had phone records and written down where I had called him because of the trouble I was having with Wells Fargo and them not talking to my lawyer and myself. I should also say we were in a bankruptcy at this time. Now it has been over a year that Wells Fargo has taken our home from us and sold it to someone else after we paid on it for 10 years. They have now sent us a letter stating that they do regular internal reviews and that they have found out that they determined that there was an inaccuracy in the processing and the evaluation of our Making Homes Affordable Modification Review. 
In the letter they have sent to us they are stating that in exchange for {$15000.00} we agree to release and discharge them from any legal claims related to loan and servicing of the loan including but not limited to loan modification assistance or other loss mitigation assistance such as short sale ( which I did ask about ) or deed in lieu of foreclosure. Wells Fargo sent this through XXXX with no notice of it and then they sent a separate folder with an return envelope. They did not give us much time at all to consider this or to consult with an attorney or anyone. I have talked with an attorney and everyone I speak to ask me about the loan modification papers that was sent. I sent my modification papers in to them and also my lawyer sent them to them. I no longer have any of my modification papers since we lost the home we destroyed all of the papers. I cried for moths over the loss of my home and not knowing what I was going to do and now to find out they done all the paper work wrong and just want to walk away from it and not be held responsible for the loss of my home and my children 's home and the uprooting of them to a new place and new school to say the least is unacceptable. Wells Fargo NEEDS to be held accountable for their actions in this case and others like it. They think they are untouchable since they are such a large bank and been around.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief