Consumer complaint received 2024-09-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
Below is information filed with the Michigan Attorney General. The attorney general referred me to you as Bank Of America is federally chartered. 

Consumer Information Your Last Name : XXXX First Name : XXXX XXXX. 
XXXX XXXX Address : XXXX XXXX XXXX XXXX : XXXX XXXX Your State : MI Zip Code : XXXX XXXX XXXX : XXXX XXXX XXXX XXXX : XXXX E-mail Address : XXXX XXXX Company Name : Bank Of America Street Address : XXXX North XXXX XXXX XXXX : XXXX XXXX : NC Zip Code : XXXX Product Offered : Online XXXX XXXX Web Site Address : www.bankofamerica.com Primary Jurisdiction : Bank Complaint Information Incident Date\Time : XX/XX/year> XXXX XXXX  Incident Location : Online Approximate Monetary Value : {$5000.00} What was the response from the business? Investigating as a payee fraud case. The bank does not want to reimburse me until it received reimbursement from the bank that cashed what is believed to be a washed check. This can take up to a year. The Bank Of America online XXXX XXXX policy states that consumers are protected against fraud. It does not state that the bank needs to recover the funds prior to reimbursing the consumer. 

Complaint Detail/Inquiry Information I requested that a check be issued to XXXX XXXX XXXX for {$5000.00} via online bill pay. My online request included the correct payee address and payee name. The check was issued on XX/XX/XXXX. The payee, XXXX XXXX, had not received the check within a normal timeframe. I then contacted Bank Of America and they confirmed that the check was issued and cashed in the full amount. XXXX XXXX checked in all departments and had no record of a check cashed in this amount. I then asked Bank Of America to send me a copy of the cancelled check via traditional mail. The cancelled check was received by me on XX/XX/year>. Bank Of America, through its online XXXX XXXX  system, had sent the check to an incorrect payee at anincorrect address or the check was intercepted and washed. Either way, an incorrect payee deposited the check. This payee is not a business that I have ever paid or contracted for services. Bank Of America reached out to XXXX to verify that they did not receive or cash the check. XXXX confirmed thatthey had not received or cashed the check. This would not have been possible as the check was not sent by Bank Of America toXXXX. I requested that Bank Of America immediately send a check to the correct payee, at the correct address, as it was thefault of BofA that a check was sent and subsequently cashed by a party which was not entitled to any payment from me. Bank Of America wants to treat this as a fraud case in which XXXX will have to prove that it did not receive or cash the check. This will be a prolonged process that is unnecessary as the cancelled check, which was provided by BofA, is proof that BofA sent the check. 

If you review the images, you will note that the requested payee is different from the payee on the actual check.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief