Consumer complaint received 2025-09-28 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Blockchain.com, Inc.
State: NV

Complaint narrative:
Blockchain XXXX XXXX Legal Department, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX. 


XX/XX/year> Subject : Formal Legal Complaint Regarding Unauthorized Freezing of Funds Dear XXXX XXXX, I am writing to formally address an urgent and highly concerning matter regarding blockchain.coms unauthorized freezing of my funds without prior warning or justification. As a lawful user of your platform, I have fully complied with all terms of service and applicable regulations. However, my account has been restricted, and my funds have been rendered inaccessible without any prior notice, explanation, or resolution process. I demand an immediate and detailed explanation of the following : Reason for Account RestrictionWhat specific grounds, legal or otherwise, justify the freezing of my funds?

Applicable Regulations and ComplianceUnder what policies or legal provisions does Blockchain.com have the authority to withhold my assets without prior notification?

Steps to ResolutionWhat actions, if any, must I take to regain full access to my funds? The arbitrary blocking of my funds without due process constitutes a serious violation of my rights as a customer and may be subject to legal consequences under consumer protection, financial, and contractual laws. If this issue is not promptly resolved, I will have no choice but to escalate this matter further through the appropriate legal channels, including but not limited to : Filing a formal complaint with financial and regulatory authorities. Initiating legal proceedings for breach of contract, financial misappropriation, and damages resulting from the unjust withholding of my assets. Seeking media attention and public exposure to highlight Blockchain.coms unjustified and opaque account restrictions. I expect a formal response from Blockchain.com within 7 days from the date of this letter. Failure to provide a satisfactory resolution within this period will compel me to take the necessary legal actions without further notice. This letter serves as an official legal notice and should be treated with the utmost urgency. Please consider this an opportunity to rectify the situation amicably before further legal measures are pursued. You may respond to this complaint via email at XXXX or via written correspondence at the address provided above. I trust that Blockchain.com will take this matter seriously and act promptly to resolve it in good faith.

Blockchain XXXX XXXX Legal Department XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Re : Formal Legal Complaint Unauthorized Freezing of Funds Dear XXXX XXXX, I am writing to lodge a formal legal complaint regarding Blockchain.coms unauthorized freezing of my account and funds. This action was taken without any advance notice, explanation, or due process, and it has deprived me of lawful access to my assets in violation of both contractual and regulatory obligations. 

To date, I have complied with all terms of service, XXXX r

equirements , and applicable financial regulations. Nevertheless, my account has been restricted without justification. Accordingly, I demand an immediate written response addressing the following : Legal Basis for RestrictionWhat specific contractual provision, law, or regulation grants Blockchain.com the authority to freeze my funds without prior notification or due process?

Detailed Explanation of Grounds What exact issue, transaction, or alleged violation triggered this restriction?

Resolution ProcessWhat steps must I take to regain full access to my account and funds, and what timeframe will Blockchain.com commit to for resolution?

The freezing of my funds without clear justification or legal basis constitutes a potential breach of contract, unlawful misappropriation of customer assets, and a violation of consumer protection and financial services laws.

If this matter is not resolved immediately, I will have no choice but to escalate through all available avenues, including but not limited to : Filing formal complaints with financial regulators and consumer protection authorities in the XXXX XXXX and the United States. 

Pursuing legal proceedings for breach of contract, financial misappropriation, and damages.

Publicly exposing Blockchain.coms practices through media channels to ensure transparency and accountability.

Demand for Response : I require a formal written reply within seven ( 7 ) days of receipt of this letter. Failure to provide a satisfactory resolution within this timeframe will compel me to initiate legal and regulatory action without further notice.

This letter serves as an official legal notice and must be treated with the highest priority. I urge Blockchain.com to resolve this matter promptly and in good faith.

You may respond via email at XXXX. 
or by written correspondence to the address above. 

Sincerely, XXXX XXXX Respondent : Blockchain XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Summary of Complaint : Blockchain.com ( operated by Blockchain XXXX XXXX ) has frozen my account and funds without prior notice, explanation, or legal justification. I am a lawful customer who has complied fully with all terms of service and applicable XXXX requirements . Despite this, my account access has been restricted, and I have been denied the ability to withdraw or use my funds.

Issues Raised : Lack of Due Process : The restriction was imposed without prior warning or explanation.

Unjustified Asset Withholding : No legal or contractual basis has been provided for freezing my funds. 

Failure to Provide Resolution Process : I have not been informed of the steps required to restore access or resolve the issue. 

Potential Violations : Breach of contract and consumer protection laws. 

Unauthorized withholding of customer funds. 

Lack of transparency in financial services practices.

Relief Requested : I respectfully request that regulators : Investigate Blockchain LT UABs account-freezing practices.

Compel the company to provide a clear justification and legal basis for the restriction.

Ensure the immediate release of my funds or provide a lawful resolution process.

Supporting Evidence : Account records showing frozen funds.

Correspondence with Blockchain.com, where no explanation was given.

Copy of my formal legal notice sent on XX/XX/year>. 

Requested Outcome : Full and immediate reinstatement of my account access and the release of all funds withheld without legal justification. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation