Consumer complaint received 2025-03-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Confusing or missing disclosures
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WI

Complaint narrative:
Capital One has many affiliates offering a deposit bonus of up to {$1500.00}. This offer had expired and was then reintroduced, and I signed up for the savings account with {$50000.00} with the expectation of receiving {$750.00} after 90 days. Due to them using intentionally confusing & deceptive terms I missed out on this bonus over 5 measly days. Here are links to two affiliates that promote Capital One 360 Bonus offer : XXXX XXXX XXXXXXXX and XXXX XXXX XXXX now by the way these two affiliates describe the offer I more than met the requirements by another 10 days. I remember opening the account and saw something about 15 funding days and when I got to the deposit page of website there is a reminder to make sure you deposit your funds within 15 days. 

I called them on XX/XX/year> to see if I was safe to transfer the funds out to another bank and was told I was. In a recent call with a Capital One manager, they say there is no record of me calling. " How Convenient '' She said she was going to try and fight for me to get this bonus and placed me on hold and came back and said a determination was made which was final and I would not get this bonus. Before this call I contacted them on XX/XX/XXXX to see where my bonus was and they said it would be automatically credited on the XXXX and the person I spoke with said I would get the bonus. On the XXXX I do not see this bonus and then they look into it further and said did not meet the requirements and I told them of previous calls and the person said she believed me and they were going to escalate the matter to another department. While I was on the phone with this person a decision was made and emailed to me by secure email saying I would not receive the bonus when I was told the investigation would take 3 business days. Capital One should just clearly state the deposit must be held for 105 days to receive this bonus and not mention 15 funding days and give a reminder to fund the account within 15 days. I want to say in the call I made on XX/XX/XXXX I was told I was calling another country as time zones were different she said but I can not confirm this. Capital One should give me the bonus. Based on my calendar the date the bonus was going to be paid was actually 8 days later than promised because the offer said it would be credited within 60 days. It's okay for them since they are the big bank but not me the little consumer. I even commented with the rates they charge on credit cards they were making at least {$1000.00} per month on that deposit. I lost nearly 1.50 % APY moving the money there but thought with the bonus I would be coming out ahead. Ally ran a similar offer where the funds had to be held for 90 days and you had 15 days to make the deposit. Capital One also seems to sit on deposits and take longer to make transfers where zero interest is earned so they capitalize on this as well. I replied to their secure messages and was completely ignored. I told the manager who said their was no record of me calling on XX/XX/year> if this was brought to court I would surely win and she became quite nasty.

Company response to consumer: Closed with monetary relief