Consumer complaint received 2025-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
I am filing a formal complaint against XXXX XXXX XXXX XXXX XXXX XXXX XXXX for false credit reporting, misrepresentation of a returned purchase, deceptive lending practices, and failure to correct or remove inaccurate tradeline data. 

XXXX XXXX XXXX is reporting an account ( ending in XXXX / XXXX ) with an original balance of {$7900.00}, opened on XX/XX/XXXX, as a secured installment loan that is now marked paid/closed, never late on both Experian and Equifax. However, this account is false, deceptive, and illegally reported for the following reasons : This was not a valid loan. The account was tied to a purchase that was returned, and XXXX knowingly reported a balance anyway, despite the product being sent back. 

I was never informed this was a secured account, nor did I pledge any collateral. This is a false representation of the legal status of the debt and violates : FCRA 1681e ( b ) failure to ensure accuracy in credit reporting FDCPA 807 ( 2 ) ( A ) misrepresentation of the character, amount, or legal status of a debt FTC Act 5 unfair or deceptive business practices I have previously disputed this account and was ignored. No documentation, no breakdown, no contract, and no validation of a secured agreement has been provided. 

The Date of Last Activity is XX/XX/XXXX, yet the account was Reported in XX/XX/XXXX. This suggests re-aging to keep the account active longer than legally allowed a violation of FCRA 605 ( c ).

XXXX  failed to mark the account as disputed on one or more of the credit reports in violation of FCRA 623 ( a ) ( 3 ). 

Background : This entire transaction was initiated under false pretenses. I was sold a product under misleading terms and subsequently returned it. XXXX kept the debt open and began reporting it anyway, labeling it as a secured installment loan despite no such agreement being made. This is fraudulent, retaliatory, and constitutes abuse of credit reporting to punish a returned sale. 

Past Lawsuits and Enforcement History : XXXX has been sued by the CFPB ( see CFPB v. Conns Inc., 2015 ) : for misleading consumers, failing to disclose financing terms, and illegally reporting inaccurate credit information. 

In XXXX, XXXX settled with the Texas AG for engaging in false advertising and deceptive business practices, especially around financing of returned or defective products. 

XXXX has a history of predatory lending tactics, hidden fees, and misclassification of accounts, especially in low-income communities. 

I demand : Immediate removal of form credit reports Deletion of the account entirely All reporting bureaus must update my credit file If this is not resolved, I will : File complaints with the Texas Attorney General, FTC, and XXXX  Notify the Consumer Law Division of this CFPB history Retain counsel to pursue damages under FCRA 616617, FDCPA 813, and Texas Deceptive Trade Practices Act ( DTPA ) XXXX XXXX XXXX is now on legal notice for fraudulent reporting, misrepresentation of a disputed account, and unlawful use of secured loan classification on a purchase that was returned.

Company response to consumer: Closed with non-monetary relief