Consumer complaint received 2025-03-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
This is involving a deposit of {$3700.00} deposited to my account and was informed by Chase bank a 7 day hold as it was released to a 24 hr hold and they failed to honor check and falsified the deposit day and now they refuse to release funds, after calling, 3 agent led with when funds are available from XXXX XXXX XXXX XXXX XXXX XXXX. cant get their lie together and refused to release funds to me. 
This was the worst service I've ever experienced. I initially spoke with rep on THURSDAY, XX/XX/XXXX calling re a deposit to my account for XXXX XXXX XXXX XXXX XXXX  from the Chase in XXXXXXXX XXXX XXXX XXXX I called Chase CS immediately as agent informed me that she released the hold & expedited to 24 hrs; same day I received a survey re CS ... due to the fact she falsified info by telling me funds are available in 24 hrs, the funds were not available withing 24 hours. I called AGAIN on XXXX XXXX as so called supervisor XXXX was super rude right from the start, saying he was taking over the call and that his XXXX words were, MY UNDERSTANDING you called to " file a complaint '', but that wasn't the case. I informed him that I can speak for myself and inform you as to why I'm calling, he came off immediately as RUDE and unprofessional. I had already told the previous rep, XXXX, that I was calling about a hold on a check, whom was the one that transferred me to rude XXXX. Last Thursday XXXX, I was told it was placed on a 24-hour hold, but XXXX changed the story and said the check would be released on the XXXX. Then I spoke with XXXX same day, who was also rude, and he said the check would be released on the XXXX. I ended up talking to three different reps, and they all gave me conflicting information and came off to me as being rude. This was the worst service I've ever had from Chase, especially after being passed around from one department to another. I didnt feel valued or treated fairly at all. I told XXXX I would file a complaint with the CFPB, but she refused to connect me to a manager, unless I explained why I was complaining. She didnt help me with the check hold and didnt care about my previous experience with Chase on XX/XX/XXXX, when I was told there would be a 24-hour hold. When she finally transferred me, she just told the rude XXXX that I was filing a complaint. NOT regarding a deposit hold. I received conflicting info from the XXXX agent a 24 hr hold to the XXXX from a XXXX XXXX XXXXXXXX, to the XXXX from XXXX. They need to get the lies together. I informed ALL reps that I previously deposited and cash checked from XXXX XXXX before as now its an issue and the rudeness from the reps as what I have been getting from Chase since my account was in jeopardy of fraud by someone overseas. The directly transferred me to fraud as I did not commit any fraud but the rude and unprofessional behavior is unacceptable. I don't appreciate it nor appreciate the unfair treatment.

Company response to consumer: Closed with explanation