Consumer complaint received 2024-08-20 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Thrift Investment Corp.
State: NC

Complaint narrative:
THRIFF SAVINGS LAWSUIT XX/XX/year> XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, NJ XXXX To Whom It May Concern, In XXXXXXXX XXXX XXXX  I attempted to withdraw funds from my account and mistakenly checked to rollover the funds into an XXXX  instead of a straight withdrawal. I tried to deposit the checks totaling $ XXXX, {$3900.00} and {>= $1,000,000} respectively into my regular savings, but was denied by XXXX XXXX because of the XXXX designation. After finding this out, I contacted XXXX  via phone to have the funds reversed back into my account because I needed the money right away. The chain of calls made to tsp will show that from XXXX XXXX XXXX through XX/XX/year> I attempted to have this action reversed and each time was told that NO DECISION has been made, and it will take anywhere from XXXX days. 
On XX/XX/year>, growing weary of waiting, I was able to deposit the smaller check for {$3900.00} into my regular XXXX  XXXX XXXX account without issue, and called the tsp office the same day to alert them of this action. Again, the representative stated no decision has been made, and the account has been noted. The following week and subsequent weeks leading up to me rolling the funds into my new IRA on XX/XX/year>, I was told no decision has been made! On XX/XX/XXXX, I received a notification from tsp stating that my funds will be deposited into my account on XX/XX/year>, and was confused as to why, so I immediately called. I explained to the rep that I recently withdrew $ XXXX from the account as a regular withdrawal, and didnt understand why Im receiving notice about another deposit? The rep placed me on hold to look into the issue and upon returning clearly stated that the notice was for my most recent request, and NOT THE REQUEST MADE IN XXXX. 
I asked are you certain, and she said yes. During this call I informed the rep that I opened an XXXX  account and rolled the check for {>= $1,000,000} into it, and she said ok the account will be noted. On Saturday XX/XX/year> I wake up to a notice that {$21000.00} has been deposited into my regular checking account via tsp. I was nervous, confused, and upset all at once because I knew a huge mistake had taken place. XXXX  has turned a simple transaction request into a nightmare! I should not have to pay federal taxes and fees because of their incompetence and negligence, not XXXX XXXX! 

The record shows that I made repeated calls speaking to multiple supervisors trying to avoid this blunder only to end up where we are today! I called the tsp line today, XX/XX/year> to inquire once again why the funds were put into my regular checking account, and the supervisor could not be more rude and clueless... The supervisor statements were all over the place, from stating I did not have a check in the amount of {$26000.00}, to the deposit in question being separate! Not only should the deposit wrong and should have never happened, but now I will have to pay taxes as the funds will count as income even though I rolled over the check! The recent events has caused the halt to my new XXXX that was being built which is on hold indefinitely because I no longer have the money! 
On XX/XX/year> I called XXXX once to complain about what was happening and confronting them about their mistake, they took the entire funds that I rolled over from my XXXX! This is criminal! {$26000.00} GONE!!!!! As stated above, I called them unceremoniously for almost XXXX ( XXXX ) months and after I open the XXXX, you take it, really?!!!! Not only am I out of $ XXXX when I should not be, but have to pay taxes on $ XXXX on a retirement fixed income, all because of their severe carelessness and disregard for others!!!! This is the financial institution that we trust with our livelihoods in our XXXX  years after XXXX  for over XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as an XXXX XXXX XXXX and XXXX, being punched in the face is the thanks I get!!! 
I will retain counsel and FIGHT this till the end!!!! XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation