Consumer complaint received 2024-04-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Subject : Urgent Concern : Identity Theft and Fraudulent Transactions Dear Federal Trade Commission, I am writing to report a serious incident of identity theft and fraudulent activity that has affected myself, XXXX XXXX residing at XXXX XXXX XXXX XXXX XXXX XXXX I discovered that my wallet had been lost or stolen, and since then, there have been alarming developments indicating that my personal information has been compromised. 
First and foremost, unauthorized transactions have occurred under my name. A car was purchased without my consent, using my identity, leading to significant financial implications and potential damage to my credit score. Additionally, someone has rented a property at XXXX XXXX XXXX using my personal information, which raises grave concerns about the extent of the identity theft and the potential for further fraudulent activities. 
This situation has caused immense distress and uncertainty for me. I have taken immediate steps to report the theft to local authorities and financial institutions, but I recognize the need for broader intervention to address the systemic issues underlying identity theft and to prevent others from falling victim to similar crimes. 
I am reaching out to the Federal Trade Commission in the hope that you can provide assistance and guidance in resolving this matter. I urge you to investigate the circumstances surrounding this identity theft and take appropriate action to hold the perpetrators accountable. Additionally, I would appreciate any support or resources you can offer to help me mitigate the damage and restore my financial security. 
Please let me know what steps I should take next to protect myself and prevent further harm. I am willing to cooperate fully with your investigation and provide any information or documentation that may be required. 
Thank you for your attention to this urgent matter. I look forward to your prompt response and assistance in resolving this distressing situation. Please remove from my account until validated I demand a full investigation on my credit profile. 
Subject : Request for Removal of Incorrect Addresses Associated with Account Number XXXX. I am writing to bring to your attention a concerning discrepancy regarding my account, specifically account number XXXX. Upon reviewing my account details, I have noticed that there are several addresses associated with my account that are inaccurate and do not correspond to any place of residence that I have ever lived. 
The addresses in question are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I want to emphasize that I have never resided at any of these addresses nor have I ever authorized their association with my account. This discrepancy is deeply concerning to me as it suggests a potential case of identity theft or unauthorized use of my personal information. 
I urgently request that you take immediate action to remove these incorrect addresses from my account records. Not only are these inaccuracies causing confusion and concern for me, but they also pose a significant risk to my financial security and personal privacy. 
Furthermore, I would appreciate it if you could conduct a thorough review of my account to ensure that there are no other unauthorized activities or inaccuracies present. I take the security of my financial information very seriously, and I want to ensure that my account is properly safeguarded against any potential threats or fraudulent activities. 
Please provide confirmation once the incorrect addresses have been removed from my account records. Additionally, I would like to receive information on any additional steps I should take to protect my account and prevent further unauthorized access or misuse of my personal information. 
Thank you for your prompt attention to this matter. I trust that you will take the necessary actions to address this issue swiftly and prevent any further complications. 
Sincerely, XXXX XXXX XXXX XXXX PLEASE REMOVE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation