Consumer complaint received 2026-04-07 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: FourLeaf Federal Credit Union
State: NY

Complaint narrative:
am submitting a follow-up complaint regarding my Home Equity Line of Credit ( HELOC ) with FourLeaf Federal Credit Union in response to their XXXX XX/XX/XXXX correspondence. In that response, XXXX stated that I requested forbearance on my HELOC in XX/XX/XXXX. This statement is incorrect. I did not request, authorize, or agree to any forbearance. At that time my required interest-only payments were approximately {$800.00} {$1000.00} and were being paid as agreed. I first became aware of any alleged forbearance only when it appeared in XXXX XX/XX/XXXX response. I am requesting documentation supporting this claim. FourLeaf also stated that my account entered default status in XXXX XXXX due to unpaid property taxes and that my draw period was terminated effective XX/XX/XXXX, with repayment beginning in XX/XX/XXXX. However, I was informed only that additional escrow payments would be required to cover property taxes and that once the shortage was satisfied I would be able to resume paying my property taxes directly. I was never notified that my HELOC had been converted from interest-only status to principal and interest repayment status. In addition, my monthly payment amount changes from month to month, yet I am not provided with a breakdown prior to the payment due date showing how much is being applied to principal, interest, escrow advances, or escrow shortages. I have repeatedly contacted FourLeaf by telephone and visited a branch location in person seeking this information, but no department has been able to explain how my payment is calculated. I am only able to see how payments are applied after they have already been made. Unlike a conventional mortgage where borrowers receive a clear monthly breakdown of principal, interest, and escrow before payment is due, I am being instructed to make large monthly payments on my HELOC without being provided with the calculation supporting those amounts. I can not verify the accuracy of my required payment without this information. This account is a HELOC with an interest-only draw period ; however, FourLeaf is treating this account as though it were a conventional amortizing mortgage by imposing principal payments without providing clear notice, documentation, or explanation supporting this change in repayment structure. Since approximately XX/XX/XXXX, I made repeated attempts to obtain assistance regarding property tax payments, escrow handling, and billing explanations. Although branch staff attempted to assist with property tax questions, I was unable to obtain clear explanations regarding payment calculations or repayment status. I did not receive meaningful responses until after I filed complaints with regulatory agencies. The correspondence I later received was issued on behalf of a XXXX XXXX, XXXX XXXX. However, I was not contacted by this individual during the months I was attempting to resolve these issues, and I did not receive outreach prior to FourLeafs response to my regulatory complaint. I remain concerned that I was unable to obtain assistance until after filing complaints. Additionally, statements in FourLeafs correspondence indicating that the credit union could demand immediate repayment of the full balance were concerning while I was attempting to obtain clarification regarding my account. I am requesting that FourLeaf provide : Documentation showing that I requested forbearance in XX/XX/XXXX A copy of any default notice issued in XX/XX/XXXX Documentation supporting termination of my draw period and conversion to principal and interest repayment status A detailed breakdown of how my current monthly payment is calculated prior to the payment due date A complete escrow advance ledger and escrow shortage analysis I am requesting regulatory review of the servicing of my HELOC account and the accuracy of the statements made by FourLeaf in its response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation