Consumer complaint received 2026-04-14 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: ClarityPay, Inc.
State: DE

Complaint narrative:
I am submitting this complaint regarding a timeshare purchase I made after a sales presentation conducted by representatives of XXXX including inducement into a loan I didnt realize I was taking. The sale involved high-pressure tactics, misleading statements about the cost and benefits of the program, and a lack of clear disclosure about the financing and my cancellation rights. On XX/XX/year>, my fianc and I traveled to XXXX XXXX XXXXXXXX to see the XXXX XXXX as a XXXX gift from my mother. We stayed at XXXX that evening. While sitting in the bar that night, an individual approached our table and casually started a conversation. He asked if we would be interested in hearing about easier vacation options and offered a free cruise incentive if we attended a presentation. We agreed to attend a meeting the following day. On XX/XX/year>, we took an XXXX to a separate location for the timeshare presentation. When we arrived, we rang a doorbell and were admitted by a man who asked for our identification and the pamphlet we had received the night before. We were given name tags and taken up an elevator where we were checked in again and placed in a waiting room with several other couples. I believe we received a cruise voucher at that time. We were then moved to another room where they played a video that was very emotional and focused on the importance of family vacations. During the video, man spoke about how he had immigrated from another country and how owning a XXXX timeshare allowed him to spend meaningful time with his family. After the video, we were introduced to a person named XXXX who us on a tour across the street to a hotel that she said was used exclusively by XXXX timeshare members. During the tour she asked about our employment, our financial situation, and how we typically vacation. While we were touring the property, we encountered an older couple in the elevator who told us that they loved their timeshare. This interaction appeared to reinforce the positive message about the program. After the tour we returned to the original building where XXXX began discussing different packages and the XXXX points system. She explained that points could be used for vacations and flights with major airlines. At that point, a manager named XXXX began hovering near the conversation and eventually took over the presentation. XXXX began presenting multiple pricing options and repeatedly stated that the numbers looked good. The explanation of the points system was confusing and involved a large amount of information presented very quickly. XXXX said that the points could be used for travel anywhere and even for first-class airline tickets. He also said that we could use the program whenever we wanted and that booking would generally only require a few weeks or months of advance notice. We told XXXX several times that we needed time to think about the decision. At that point another woman entered the room and talked about how much she loved the program. She told a story about a friend who had died and how she was able to immediately book travel to attend the funeral because she owned the XXXX program. XXXX then returned and continued presenting numbers. He told us that the package he was offering had originally been purchased by another family for approximately {$120000.00} but that XXXX had taken it back and would sell it to us that day for {$60000.00}. He emphasized that this was a special opportunity available only that day. We were also offered other benefits that were only available on a first visit. XXXX asked about our typical vacation habits and stated that based on our travel patterns we would likely spend approximately {$60000.00} on vacations over the next XXXX years. He said that if we purchased the timeshare we would essentially be investing that same amount into XXXX and, after the loan was paid off, we would only need to pay the monthly maintenance fee. He specifically represented that the maintenance fee, which he said was approximately {$300.00} per month, would be locked in and would not increase. At no point during the sales discussion was it clearly explained that the true cost of the purchase would exceed {$110000.00} when interest and a separate loan was included. They also gave me a credit card I didnt ask for. I have also found out that the maintenance fee will absolutely increase. XXXX initially asked us to provide a {$15000.00} deposit. When we said that we could not afford that amount, he lowered the deposit to {$10000.00} and stated that we did not need to pay it that day. This is where ClarityPay came in. We did not fully understand at that time that a separate loan was being created for this deposit. Although both me and my fianc are on the XXXX contract, only I was made responsible for the loan and I subsequently found out that the interest rate is XXXX %. The sales process continued for approximately XXXXXXXX XXXX XXXX XXXX XXXX We repeatedly expressed hesitation and said that the purchase did not seem right for us, but the representatives continued to present new numbers, incentives, and assurances. We didnt feel like we could leave and eventually we felt worn down and agreed. We were then taken to another room with a different representative who had a computer displaying electronic documents. He rapidly scrolled through multiple pages and directed us to sign in several places. The documents were not carefully explained and were moving very quickly on the screen. We were simply told where to sign. At no time during this process were we informed that we had the right to cancel the contract within XXXX business days. After the signing process concluded, printed copies of some documents were provided to us. Later that evening, XXXX left a voicemail message for me stating that she was checking to make sure we arrived home safely and that she was entering our names in a drawing for a free trip. The following day we began to feel that we may have made a mistake. We were embarrassed and initially did not tell my mother about the purchase. When we eventually did tell her, she contacted XXXX on our behalf to inquire about canceling the contract. At that point we were told that the rescission period had expired XXXX days before and they just kept saying that the contract would not be canceled. After my mother reviewed the documents more carefully, we realized that the financial obligations were far greater than explained during the presentation and that a separate loan had been created for the deposit. We also learned that we had agreed to receive hundreds of pages of documents related to the timeshare structure and multiple programs ( with extra fees ) offered by XXXX. They were supposedly sent via XXXX. I had no idea that I was receiving additional documents via XXXX. We believe this sale involved misleading statements about the cost of the program, the nature of the financing, and the stability of the maintenance fees. We also believe the presentation relied heavily on pressure tactics designed to wear down potential buyers during a long meeting. We did not feel like we could just get up and leave, and there was no way to exit. ClarityPay and the lender it services XXXX XXXX XXXX, are a fundamental part of the sales process. By pushing the loan, XXXX gets thousands of dollars upfront and if the customer later objects to the sale process, the customer is left to deal with a third party servicer/lender that claims to have no part in the timeshare sale. This is also part of the scam. I am disputing the validity of the timeshare contract and the loan that would not exist but for the unfair and deceptive sales practices. My mother is a lawyer and helped me with this statement and is helping me with the dispute with XXXX and ClarityPay/XXXX XXXX XXXX On XX/XX/XXXX, she emailed/mailed notice of my loan dispute to ClarityPay XXXX XXXX XXXX XXXX She received a response from ClarityPay that they would contact me within XXXX hours. As of today, XX/XX/XXXX, I have not heard from them. I also have not heard XXXX XXXX XXXX.

Company response to consumer: Closed with explanation