Consumer complaint received 2024-01-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
XXXX received FTC Identity Theft report and a Police Identity Theft report in XX/XX/XXXX. It is now XXXX & I'm still having to dispute with XXXX about the same Inquiries put in my credit file by the Best Buy employees who say they're CITIBANK ( CBNA ). They also received a request for the Extended Fraud Alert & I provided them a copy of a Utility Bill, State Identification Card & a copy of my Social Security Card. They refused my request as they granted the thief to keep adding false information & fraudulent accounts to my XXXX Credit File & report. I am a Victim of Identity Theft by thieves who added a CREDIT CARD account as CBNA. This is being reported by BEST BUY as they added the CBNA Credit Card to appear as ONE ACCOUNT. I've constantly disputed this account but XXXX keeps denying the account is FRAUD. XXXX has known this since XX/XX/XXXX when they sent me a credit alert that I had NEW ACCOUNTS opened in my name & added to my credit file and report. XXXX REMOVED the BEST BUY/CBNA from my credit report but keeps the Inquiry that allowed the thief who added the CBNA account without my knowledge. XXXX also has allowed the thief to add another inquiry to my account as CBNA/BBY on XX/XX/XXXX which is FALSE. I do not acknowledge this inquiry. XXXX will be held accountable for allowing this to continue with my attorneys in court. Both XX/XX/XXXX & XXXX Inquires are linked to a Fraudulent account that's been disputed for the last 5 Months. The scammer reported a STORE CARD as a CREDIT CARD to harm my credit. I had Credit Monitoring with XXXX in place. I did NOT receive a Credit Alert for XX/XX/XXXX. I received credit alerts for XX/XX/XXXX & XX/XX/XXXX and each of those NEW ACCOUNTS are FRAUD. The scammer also responds with a CITI letter constantly removing & adding FALSE information. There is never a SIGNATURE OR NAME that is provided on the response. There is a number but it is NOT A DIRECT NUMBER to speak with anyone. I've spoken to Citibank dozens of time & they do NOT acknowledge me as a customer nor do they have any information in their system that declares this account is a Credit Card nor does the card belong to them. I received a copy of a BEST BUY application ( through disputes in CFPB ) that's NOT in my name & doesn't have my signature. CBNA or CITIBANK is on the application so this is fraud. 

REMOVE THE XX/XX/XXXX INQUIRY XXXX ( XXXXXXXX XXXX XXXX XXXX FL XXXX XXXX XXXX REMOVE THE XX/XX/XXXX INQUIRY CITIBANK NA XXXX BEST BUY, CITI XXXX XXXX XXXX XXXX, XXXX XXXX FL *Whoever reports these account are the scammers who've used my personal information to add false accounts, dates of opened & closed accounts without my knowledge or consent. XXXX is the ONLY Credit Bureau who refuses to remove the fraud inquiries. They've removed the account in XXXX when they received the Identity Theft Reports BUT Refuses to REMOVE the Inquiries that belong to the fraudulent accounts. The scammer should've been BLOCK from my credit file and reports but XXXX continued to let them gain access putting more harmful info on my credit file. I've been a victim since last year when I started disputing these accounts. I didn't become a victim recently as XXXX responds in their responses recently. 

REMOVE THESE INQUIRIES BECAUSE I WILL SEE YOU IN COURT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief