Consumer complaint received 2025-06-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Consumer Financial Protection Bureau Submission Subject : Formal Dispute of XXXX XXXX XXXX XXXX & Repossession Reporting To Whom It May Concern, I am submitting this formal dispute concerning an account reported by XXXX XXXX XXXX XXXX account number ending in XXXX, listed on my credit report as a charge-off with a balance of {$7400.00}, and marked as repossessed. This account is causing harm to my credit profile, and I believe it is being inaccurately and possibly unlawfully reported. 

Details of the Dispute : Creditor : XXXX XXXX XXXX Account Type : Auto Loan Original Balance : {$15000.00} Balance Reported : {$7400.00} Last Updated : XX/XX/XXXX Repossession Status : Vehicle was repossessed and reportedly sold at auction Recent Payment Listed : {$3700.00} on XX/XX/XXXX Reporting Status : Charge-Off/Repossession Dispute Summary and Legal Basis : FCRA 623 ( a ) ( 1 ) ( A ) - Duty of Furnishers to Report Accurate Information Under the Fair Credit Reporting Act, furnishers must report complete and accurate information. If the vehicle was repossessed and sold, the proceeds from that auction must be applied to reduce the outstanding balance. Reporting the full charged-off amount without accounting for auction proceeds may be inaccurate or misleading.

15 U.S.C. 1692e - False or Misleading Representation ( FDCPA ) Reporting or collecting a full balance after a repossession sale may constitute false representation of the amount owed, particularly if XXXX XXXX XXXX has already received auction proceeds. If the debt was sold to a third-party collector, and this balance is still being reported under the original creditors name, it may result in double reporting or double collection, which violates federal law. 

State-Specific Deficiency & Auction Laws Many state laws ( such as Georgias Uniform Commercial Code, if applicable ) require creditors to : Notify the borrower of auction details Provide an itemized deficiency calculation Apply all proceeds to the loan before reporting a balance I have not received any documentation verifying these requirements were met. Therefore, this deficiency balance may not be legally valid or reportable.

Resolution Requested : A full recalculation of the remaining balance after accounting for auction proceeds and payments Verification and validation of how the {$7400.00} figure was calculated Immediate correction or deletion of this account from my credit reports if the amount can not be substantiated per FCRA and FDCPA requirements I request the CFPB to assist in ensuring this account is either properly corrected or removed if the information can not be verified. This inaccurate reporting has had a negative impact on my creditworthiness and has caused me financial harm. 

Thank you for your time and assistance. 
______________________________________________________________________ Consumer Financial Protection Bureau Subject : Formal Dispute of Collection Account Reported by XXXX XXXX XXXX To Whom It May Concern, I am writing to formally dispute the collection account reported by XXXX XXXX XXXX, account number ending in XXXX, with a reported balance of {$3100.00}, originally from XXXX XXXX. This account is currently reported as a collection and marked past due as of XX/XX/XXXX. 

Dispute Details : Account Type : Debt Buyer Collection Original Creditor : XXXX XXXX Reported Balance : {$3100.00} Date Opened : XX/XX/XXXX Status : Collection account past due Basis of Dispute and Applicable Laws : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ) : Furnishers of information to credit reporting agencies must ensure that the data they report is accurate and complete. I request verification that XXXX XXXX XXXX is authorized to collect this debt and that the reported balance is correct. If they can not validate this information, it must be deleted or corrected. 

Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq. : As a debt buyer, XXXX XXXX XXXX is required to provide proper validation of the debt upon request. I dispute this debt until verified, including the original amount, chain of ownership, and any payments or credits applied. 

Verification of Debt Requirement : Under federal law, I have the right to request validation of this debt. Failure to provide such validation within 30 days of my dispute requires that this account be removed from my credit reports per FCRA 1681i. 

Requested Actions : Provide full validation and documentation of this debt, including original creditor information, chain of title, and a detailed payment history. 

If validation can not be provided, delete this account from all credit reporting agencies immediately. 

Correct any inaccuracies in the reported balance or status to reflect the true nature of the debt. 

This collection account is negatively impacting my credit report and financial standing. I request the CFPBs assistance in ensuring the accuracy and legitimacy of this account on my credit file. 

Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief