Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Subject : Complaint Against Experian, XXXX, and XXXX XXXX XXXX Bank for Inaccurate and Misleading Credit Reporting Issue : I am filing a complaint regarding significant violations by Experian, XXXX, and XXXX XXXX XXXX XXXX  in their handling of the reporting of my XXXX XXXX credit card account ( Account # XXXX ). Their actions violate provisions of the Fair Credit Reporting Act ( FCRA ) and have caused undue harm to my credit profile. 

Details of the Complaint 1. Improper and Repeated Reporting of a Charge-Off Status The XXXX XXXX XXXX XXXX  account was charged off in XX/XX/2022, but the charge-off is being repeatedly reported monthly, suggesting ongoing delinquency. 
Reporting a charge-off as a recurring derogatory status violates 15 U.S.C. 1681e ( b ) ( accuracy requirement ), as a charge-off is a one-time event. 
Experian and XXXX both inaccurately update the charge-off as though it is new activity, which is misleading and unfairly damages my credit score. 

2. Incorrect Balance Reporting Post XXXX The account continues to show an outstanding balance of {$1300.00} despite being charged off. If XXXX XXXX has sold or transferred the debt to a third party, the balance should be updated to {$0.00} in compliance with FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). 
Experian and XXXX are complicit in allowing this inaccurate reporting by failing to verify the accuracy of the balance. 

3. Late Payments Reported Post XXXX XXXX payments are being reported after the charge-off date, which is misleading since the account is no longer active. This violates FCRAs mandate for accurate reporting and creates an unfair negative impact on my credit score. 

4. Misleading and Conflicting Account Statuses Experian : Reports the account as Charged Off but continues to list monthly delinquencies and an outstanding balance. 
XXXX : Lists the account status as Unknown while also reporting the balance of {$1300.00}. 
These discrepancies between bureaus indicate a lack of proper investigation and validation, as required by 15 U.S.C. 1681i. 

5. Extended Negative Reporting Timeline By repeatedly updating the charge-off status and reporting late payments, the creditors and credit bureaus are effectively resetting the clock on the delinquency. This practice violates 15 U.S.C. 1681c ( a ) ( 4 ), which limits reporting of negative information to seven years from the date of first delinquency.

Impact on Me The repeated and misleading reporting of this account has : 1. Significantly lowered my credit score, impacting my ability to obtain financial opportunities.

2. Created confusion and undue stress due to the discrepancies in reporting.

3. Violated my rights under federal law, causing harm to my financial standing.

Conclusion : I respectfully request that the CFPB investigate these violations and hold Experian, XXXX, and XXXX XXXX XXXX XXXX  accountable for their non-compliance with the FCRA. I also request the immediate correction of the inaccuracies in my credit report to prevent further harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation