Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TekCollect Inc.
State: CA

Complaint narrative:
I am writing to formally dispute a debt referred to collections by XXXX XXXX XXXX XXXX through TekCollect ( Account No. XXXX, alleged amount {$140.00} ). The facts are as follows : XX/XX/XXXX : I paid a {$100.00} refundable deposit to XXXX XXXX XXXX XXXX ( which appears on my statement as " XXXX * XXXX '' ) via XXXX card as a condition of seeing their XXXX. I was explicitly told the deposit would be refunded after my appointment. XX/XX/XXXX : I saw the XXXX. I requested the refund twice including on the day of the appointment and it was not issued. It was not my responsibility to pursue this refund. The deposit was explicitly refundable upon completion of my appointment, that condition was met, and the refund should have been issued promptly and automatically. Mid-XXXX XXXX : Having received no refund despite two requests, I notified XXXX of the non-refund. I also informed the office manager at that time that I had contacted XXXX and gave her the opportunity to issue the refund directly, which would have stopped the chargeback from finalizing. She did not do so. XX/XX/XXXX : XXXX resolved the dispute in my favor under a " NON-RECEIPT OF GOODS '' adjustment, crediting {$100.00} to my account. This is the only credit appearing on my account. There is no separate credit from the dental office. My net financial position with this provider is XXXX : one {$100.00} charge, one {$100.00} credit. I do not owe {$100.00}. As for the additional {$43.00} : the office has provided no explanation for this amount beyond characterizing it as " fees. '' I have no basis to owe any fees whatsoever, as the underlying {$100.00} charge is itself not a valid debt. I dispute this amount in full and request a complete itemization of how the {$140.00} figure was calculated. I also want to address the office manager 's claim that she issued a credit after the chargeback finalized. It appears she is under the mistaken impression that I received a " double refund '' one from XXXX and one from her office. This is financially impossible and factually false. No such credit from her office appears on my XXXX account. When a merchant loses a chargeback, the funds are legally reversed by the bank. If she subsequently attempted to click " refund '' in her portal, credit card processing networks will automatically reject or fail to settle a duplicate refund on an already-reversed transaction. Any failed, duplicate attempt on her end is a merchant banking error ; it does not reconstitute a debt on my end. Her internal ledger reflects her own misunderstanding of credit card processing protocols, whereas my official XXXX statements prove a strict net balance of XXXX. I would also note that the office manager 's position is internally contradictory. She has simultaneously claimed that she refunded me and that I owe {$140.00}. These two positions are mutually exclusive. If I was refunded, there is no debt. I dispute this debt in full. I owe nothing.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation