Consumer complaint received 2024-10-29 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
We instructed TD branch representative XXXX XXXX to put my biological children XXXX and XXXX as beneficiaries on our savings account. We specified that we wanted their full legal birth names to be documented as beneficiaries with XX/XX/year> equal disbursement upon our death. XXXX XXXX refused to type my childrens legal birth names on the form. His reason as stated : because XXXX and XXXX are existing TD customers and it has to match the banks names. After we reluctantly signed the form, he refused to give us a copy of what we signed. We left the branch empty handed. We went to another branch a few days later to get a copy of the Personal Account Maintenance form XXXX XXXX created in the TD system. Upon reviewing the form, it appears XXXX XXXX placed our beneficiaries as legal account title owners which is not what we wanted. 
After our discovery of what XXXX XXXX did after we left the branch, we asked the XXXX XXXX XXXX about TD Banks policies for joint accounts. ( see attached items 1-5 ) XXXX XXXX did not provide this information to us before or after his actions. Instead, XXXX XXXX obtained our signatures by his own deceptive actions and willful negligence to make us consent to something we didnt ask for in the first place. Number 5 appears to be TDs assumption that they can self-appoint themselves as their own arbitrators and remove our rights to sue the bank in Court. 
Should the Bank receive any process, summons, order injunction, execution, distraint, levy, lien or notice ( hereinafter referred to as Process ) which in the Banks opinion affects this deposit, the Bank may, at its option and without liability thereupon, refuse to honor orders to pay or withdraw sums from this account and may either hold the balance herein until Process is disposed of to the Banks satisfaction or pay the balance to the source of Process. 
My husband and I do not relinquish our rights to sue TD Bank for : 1. TD Banks financial theft of our deposit 2. Financial damages as a result of TD permitting financial theft of our deposit by false process 3. Financial damages as a result of TDs imposed restrictions and abrogation of our marital contract. 4. Financial damages as a result of TDs withholding of funds from our family estate, successors entitled to receive as our beneficiaries 5. Financial damages due to TD Banks negligence, errors, mistakes, and OCC regulation violations as a foreign National Bank operating in the United States and in the State of New York. 

Arrange to have a TD Branch Manager immediately prepare a corrected Personal Account Maintenance form for us. The form must specify our children as beneficiaries, not account title holders. Their full legal birth names are as follows : XXXX XXXX XXXX 50 % and XXXX XXXX XXXX 50 % We also want to correct our legal names on the account to XXXX XXXX XXXX XXXX and XXXX XXXX XXXX as appropriate for a joint marital account.

Company response to consumer: Closed with explanation