Consumer complaint received 2015-11-19 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ditech Financial LLC
State: CA

Complaint narrative:
Several recent attempts have been made to the creditor to settle this debt. My claim is that Ditech used Unfair and Deceptive Acts or Practices and was mislead me to believe providing additional information and establishing a settlement amount would lead to a resolution. Ditech stated it must receive financial documents in order to determine a settlement. When documents were received, Ditech agreed to settle in the amount of 10 % and made several calls to " see if we were on track '' to settle the account for the balance. Even as far as to see if I had applied for a loan to get up to the determined amount, I in turn requested the settlement in writing. Ditech, manager XXXX XXXX, specifically stated that they would honor prior conversations stating a 10 % settlement offer. Additionally, Ditech approval manager XXXX, called to gather more personal and private family details, even ethnic background, family size and financial information and related individuals. I advised that I was unwilling to provide such information and was awaiting written documentation of the 10 % settlement agreement. As of XXXX/XXXX/15, Ditech has not called or returned an messages and has not provided the settlement offer. Ditech was made aware that our contact was only made in attempt to settle the debt. By providing the specific settlement amount and agreeing to honor prior communication, Ditech mislead, me as the consumer, by not following up with their promises to settle at 10 % and provide a lien release. I did not receive a settlement offer as discussed nor has Ditech returned or made calls to make good on the promise. Ditech requested extensive financial documents with no intent to settle the debt. Please review FTC XXXX XXXX XXXX legal standards. Ditech has successfully avoided contact with me since XXXX/XXXX/2015, no follow up on dates promised and has deceived me at the debtor. Contrary to our prior conversations on XXXX/XXXX/15, Ditech had no intent to contact me and has continued to act unfairly by deceptively requiring financial and personal information for a settlement and avoiding contact. Ditech mislead me by not following up as promised, by not providing the settlement after calls were made to " keep us on track '' providing the settlement amount without providing the written or supporting documentation. Ditech, formally greentree, has used this practice in the past by promising a account resolution by providing financial documents and no longer responding. They 've used malicous tactics and made degoratory comments regarding my health and the health of my children and family. That is misleading and deceptive and gives consumer false hope of resolution. Specifically providing an amount of settlement and no longer following up is antagonizing and misleading. Additionally, I have discussed my situation with other Ditech account holders and I have reason to believe that other borrowers in a similar financial position but of a different gender and ethnic background have not been treated similarly. I would like this situation resolved immediately.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation