Consumer complaint received 2025-01-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am writing to formally dispute the reporting of an account on my credit report. The account in question is : Creditor Name : XXXX Reported Balance : {$200.00} Credit Limit XXXX {$70.00} Closure Date : XX/XX/XXXX I am a victim of identity theft, as documented in my FTC Identity Theft Report ( # XXXX ). Under the Fair Credit Reporting Act ( FCRA ), particularly sections 15 U.S.C. 1681c-2, 1681e ( b ), and 1681s-2, I am entitled to accurate credit reporting and the removal of fraudulent information. Below, I have outlined the specific inaccuracies and discrepancies in the reporting of this account : 1. Inaccurate Closure Date vs. Reported Activity Issue : The account is marked as " Closed '' on XX/XX/XXXX, yet the report shows ongoing balances and payment history through XX/XX/XXXX. 
Violation : This discrepancy violates FCRA 1681e ( b ), which requires credit bureaus to ensure accurate and current reporting. A closed account can not legally or logically show activity beyond the closure date. 

2. Inaccurate Payment History Issue : Payment history inaccurately reflects missed payments from XXXX to XXXX, despite the account being marked as closed in XXXX. 
Violation : Reporting payment history for a closed account is inaccurate and misleading, further violating FCRA 1681e ( b ). Such errors unfairly harm my credit score.

3. Discrepancy in Last Payment Date Issue : The report shows a last payment date of XX/XX/XXXX, even though the account was closed on XX/XX/XXXX. 
Violation : This inconsistency demonstrates a failure to properly update or verify account information, violating FCRA 1681s-2 ( duty of furnishers to provide accurate and updated information ).

4. Balance Exceeds Credit Limit Issue : The reported balance of {$200.00} exceeds the credit limit of {$70.00}, reflecting a utilization rate of 298 %.

Violation : While high utilization may sometimes occur, reporting an inflated balance for a closed account indicates either error or fraudulent activity. This reporting harms my credit score and violates FCRA requirements for accuracy.

5. Incorrect Account Status Issue : The account is marked as " In Collections/Charge-Off '' as of XXXX, even though it was closed in XXXX. 
Violation : This misrepresentation of the accounts status is another violation of FCRA 1681e ( b ) and contributes to inaccurate reporting.

6. Conflicting Remarks Issue : The remarks section states Profit and loss write-off and Account closed by credit grantor in XXXX, yet the account shows ongoing balances and payments. 
Violation : This conflict in account details reflects incomplete and inaccurate data in violation of FCRA standards. 

7. Failure to Mark Account as Fraudulent Issue : Despite submitting my FTC Identity Theft Report ( # XXXX ), the account remains reported as valid. 

Violation : Under FCRA 1681c-2, credit bureaus are required to block fraudulent information when provided with an identity theft report. This failure to act violates my rights under federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation