Consumer complaint received 2025-07-11 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Excess mileage, damage, or wear fees, or other problem after the lease is finished
Company: Volvo Car Financial Services U.S., LLC
State: IL

Complaint narrative:
Hello, This started in XXXX of XXXX - I reached out to polestar automotive corporate as I had turned in my lease and purchased a new car. 

XX/XX/XXXX was my first contact with a follow up on XX/XX/XXXX reference # XXXX the car I received came with a broken key, no coolant, a torn tire sidewall, broken windshield wiper blades, a scratched windshield. I have been trying to resolve this with corporate I had swapped the tires on the lease to the car I had financed through them - as it was the right tire brand and I assumed that the tear in the tire was acceptable as they sold it to me that way. 

XXXX XXXX I received charges for the lease that fell under various subjects- however the tire which was {$390.00} dollars felt fraudulent as they sold me that exact tire as it was 'acceptable ' They fixed some of the issues such as the coolant. windshield wiper blade and broken car key and rust spot on paint. However they refused to fix the windshield and the reimburse me for the tire - Eventually they had agreed upon paying me/ fixing these issues - During this time i received almost daily calls/ every other day from polestar finance about the lease charges - at the end of XXXX they started to stop replying to my concerns however polestar financial services kept calling I reached out to XXXX after they had ignored me for XXXX months XX/XX/XXXX. I filed a complaint to XXXX on XXXX and XXXX replied to me o XX/XX/XXXX I was told on XX/XX/XXXX - that i would be paid XXXX for the tire ( they didnt want to pay the tax that they are charging me ) total cost of XXXX for the tire. 
and XXXX for the windshield ( which only covers XXXX of the cost ) Total cost of XXXX for the windshield. 
explained to me as a 50 % goodwill gesture. 

I was told it would be sent via a digital XXXX that it would take up to XXXX weeks to send - I have never received a card I followed up on XX/XX/XXXX asking if they would cover XXXX parties never got a reply - followed up again on XX/XX/XXXX stating that it has been a month with no updates. 


at this time and point I hadn't received any calls from polestar financial services as I had told them I am waiting for corporate to send that card so I can pay them - on XX/XX/XXXX they said they are updating their reimbursement experience and that I would soon receive a separate email I received that email on XXXX for a payment of XXXX dollars - to account XXXX I followed up on XXXX asking exactly what banking information is needed - as it felt weird to provide that over email. 

Today on XX/XX/XXXX I have still not recieved a email back on how to take care of that and now XXXX has moved my 'debt ' aka fraudulent charge to collections I assume as I took a large credit hit with a derogatory mark- I had explained to XXXX XXXX a dozen times that I am trying to resolve this with corporate - but they were no help/ wouldnt communicate with corporate - I have been a loyal customer to XXXX since XXXX - I have not missed a single payment to them - other than their fraudulent charge - I currently finance a vehicle through them that has always been paid on time.

Company response to consumer: Closed with explanation