Consumer complaint received 2025-04-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: GA

Complaint narrative:
XX/XX/XXXX a loan was approved through USAA financial services in the amount of {$15000.00}. I notified USAA that I never put in for a loan and how did it get approved without my knowledge. On that same day several transactions were made in my account where money was taken out that I never had in my account. USAA also approved another loan for {$9500.00} on XXXXUSAA locked my account and my husband joint account. By this time the scammers had taken over {$56.00} over a XXXX  day period and USAA approved all those transactions.Enclosed are Disputed amounts that USAA supplied to me supporting my position that I am a victim of identity theft, and Loans that was created without my knowledge. 

{$7300.00} Date XX/XX/XXXX XXXX XXXX - {$2300.00}, - $ XXXX {$2500.00} {$2000.00} Merchant USAA Federal Bank- XXXX XX/XX/XXXX, XXXX transactions of {$1.00} each {$20000.00} Merchant USAA Federal Bank- XXXX XX/XX/XXXX : - XXXX XXXXXXXX $ XXXX {$1000.00}, - XXXX XXXXXXXX {$1000.00} : Date XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX {$2500.00} XXXX XXXX USAA federal Saving {$600.00}, - {$600.00} USAA Federal Saving {$2500.00}, Merchant XXXX XXXX XXXX  {$980.00}, USAA federal Bank - {$3800.00} Date XX/XX/XXXX USAA Federal Saving Bank- {$600.00}, XXXX XXXX XXXX {$650.00} Date XX/XX/XXXX Merchant USAA Federal Savings Bank- {$400.00}, - XXXX XXXXXXXX {$1000.00} XXXX {$1000.00} twice Loan Disbursement of {$9500.00} XX/XX/XXXX from USAA Posted to my account, I did not approve and had no knowledge of. USAA approved this Loan Loan Disbursement of {$15000.00} XX/XX/XXXX from USAA Posted to my account, I did not approve and had no knowledge of. USAA approved these Loans and debit transactions at different places in XXXX that the XXXX department stated. USAA said in XXXX that we were victims of Identity theft and we were not guilty. Then in XXXX XXXX USAA came back and said they did more investigation and found me guilty of stealing XXXX of those debit transactions that were made. After sending them the police report and telling them I had no part in any of this USAA still refuse and charged my account with - XXXX. Since XX/XX/XXXX I have been waiting for my Social Security XXXX to be approved. XXXX XXXX I was favored my XXXX and USAA took from me XXXX because SSD deposited the money into the wrong account. I have asked USAA to return it back to SSD and they refuse to return the money. USAA have taken my XXXX money on top of all the loans they approved for scammers to take without my knowledge. This has been so stressful and Sicking to me that I have had to get medical help for XXXX XXXX XXXX, stress, not sleeping and mental stability due to the bank ( USAA ) and all the pain they have caused me.Identity theft, scammers, are real and it can destroy a person. These banks don't care who they hurt and do not protect the consumers. We have been with USAA for over 25 years and now all of a sudden, we are thieves and scammers in their eyes. Please help me I am searching for answers and getting my money back and clearing my name.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief