Consumer complaint received 2026-02-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: WI

Complaint narrative:
Yesterday I sold some assets so I could withdraw some cash from my RobinHood account. 
Today, I went in the app to withdraw my funds and it requested a phone number verification. 
I noticed the phone number it wanted to verify was out of date, so I cancelled the withdrawl transaction so I could update my phone number in the app. 
I completed the phone number update process, including verification via code sent to my phone, and yet the phone number update was not reflected in the app or on the RobinHood website. 
I followed this process a total of XXXX  times. 

I attempted to seek support in-app, and it sent me to a bot which gave me a link to follow the phone number update process which I had already followed previously, and it did not work through the support-provided link either, even though I was able to successfully enter the verification code sent to my phone. 

As RobinHood 's system did not process the update, I sent the following email ( personal info removed ) : EMAIL XXXX : ( C=consumer ) SENDER : Consumer DATE : XXXX ( XXXX minutes ago, XX/XX/year> ) Greetings, I have followed the phone number update process multiple times in the RobinHood app, but the change is not reflecting on my account in either the app or website. This is preventing me from completing withdrawals. 

The in-app support system only routes me to an automated bot and does not provide a human contact option. 

I am requesting a manual security review and backend phone number update so I can regain access to my funds. I am available to complete identity verification immediately. 

Please advise how to proceed on this matter. 

Best, ______________________________________________________________________ I received an automated response : EMAIL XXXX : ( O=organization ) SENDER : Robinhood Support DATE : XXXX ( XXXX minutes ago XX/XX/year> ) Hi, Thank you for contacting Robinhood. 


To access your account, please follow these steps : Go to the login screen here Select I need help Follow the prompts to regain access to your account You may need to upload documents to confirm your identity If the initial documents aren't sufficient, we may ask for additional ones If we're unable to verify your information with the provided documents after several consecutive failed attempts, you'll have the option to contact us for further assistance We look forward to assisting you further. 



Case ID : XXXX ______________________________________________________________________ I followed the instructions, even though they did not apply to my circumstance. 
On the login page, the Help system contained the following options : -I forgot my password -I forgot the email address I login with -I need access to an account as a third party -There 's an unauthorized account in my name As none of those options apply to me, I replied to this email. 

EMAIL XXXX SENDER : Consumer DATE : XXXX ( XXXX minutes ago XX/XX/year> ) Hello, I want to clarify that I do not have a login access issue. 

I am able to sign into my account without any problems. 

The issue is that my phone number update is not reflecting on my account and is preventing withdrawals. 

The instructions provided route me to password and account recovery options that do not apply to my situation. 

Please route my case to account security for manual review of my contact information update and withdrawal restriction. 

I am available to complete identity verification if required. 

Thank you. 
_______________________________________________________________________ In turn, the automated system sent an exact copy of the previously received message XXXX, excluded here for conciseness, at XXXX XX/XX/year>. 
So I sent XXXX reply followup email to attempt alignment with the system. 

EMAIL XXXX SENDER : Consumer DATE : XXXX ( XXXX minutes ago XX/XX/year> ) Hello, This issue is not related to password access or account recovery. 

I can log into my account successfully. 

My phone number update is not reflecting and is preventing me from withdrawing funds. 

The automated recovery instructions provided do not apply to my situation. 

Please escalate this ticket to Account Security or Funds Access Review for manual handling, as this is impacting my ability to access my funds. 

I am ready to complete identity verification if required. 

Thank you. 
_______________________________________________________________________ To which I once again received another exact duplicate email as XXXX, at XXXX XX/XX/year>. As this route was clearly locked, I attempted to send a fresh email instead of a reply, as a final attempt. 

EMAIL XXXX SENDER : Consumer DATE : XXXX XXXX  ( XXXX minutes ago XX/XX/year> ) Greetings. 

I can log into my account successfully. I do not have an account recovery issue. 

My phone number update is not reflecting and is preventing withdrawals. 

The in app support system and prior replies are routing me to password recovery instructions that do not apply. 

This issue is blocking access to my funds. I need this escalated to Account Security or Funds Access Review for manual resolution. 

I am available to complete identity verification immediately. 
_______________________________________________________________________ This time in response I received again another copy of the same email ; however, this time it came with a different case number. 
As RobinHood provides no public phone number, this complaint was the next logical escalation, as issue is preventing timely access to funds needed for financial obligations.

Company response to consumer: Closed with explanation