Consumer complaint received 2026-04-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
b'I am the XXXX and XXXX of XXXX XXXX XXXX a XXXX XXXXXXXX (Entity No. XXXX) formed on XXXX XXXX XXXX Our company maintains two business checking accounts at JPMorgan Chase Bank, N.A.: Account No. XXXX (primary operating account) and Account No. XXXX (petty cash account).\nIn approximately XXXX XXXX Chase placed a $XXXX hold on BOTH of our business accounts in connection with a XXXX state court lawsuit XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Cause No. XXXX XXXX XXXX XXXX Court, XXXX County, XXXX. Both holds show an "Available on" date of XXXX XXXX XXXX effectively freezing our funds permanently.\nTHE CRITICAL ISSUE: XXXX XXXX XXXX is NOT a party to this lawsuit. We are not named as a defendant. No claims have been asserted against us. No court order, writ of garnishment, writ of execution, or turnover order in the case names or targets XXXX XXXX XXXX or its assets. The lawsuit involves a completely different entity XXXX XXXX XXXX XXXX a dissolved XXXX XXXX. Our company is a XXXX XXXX with a different state of incorporation, different corporate structure, different business model (business consulting and franchise services, not coworking), and zero commingling of funds with any party in the lawsuit. Even the plaintiffs\' own attorneys chose not to name XXXX XXXX XXXX as a defendant after identifying its existence.\XXXX\'s conduct is negligent and harmful for the following reasons:\n\nNO VALID LEGAL BASIS: Chase froze two accounts belonging to a non-party entity without any court order specifically naming or targeting XXXX XXXX XXXX. The freeze was apparently directed by a court-appointed receiver who has no authority over non-party entities not covered by the court\'s receivership order.\nDOUBLE FREEZE: Chase applied the identical $XXXX hold to BOTH accounts. This means Chase effectively seized double the amount freezing our primary operating account AND our petty cash account with the same hold. The petty cash account has been driven to an extreme negative available balance. No court order authorized this, and applying the same hold to two accounts is facially unreasonable.\nFAILURE TO CONDUCT DUE DILIGENCE: A basic review would have revealed that XXXX XXXX XXXX is a XXXX XXXX with no connection to the XXXX XXXX XXXX XXXX XXXX XXXX that is the actual judgment debtor. The entities have different states of incorporation, different corporate structures, different business models, and different ownership. Chase made no effort to verify whether the hold was properly directed before freezing both accounts.\nPERMANENT HOLD DATE: Both accounts show an "Available on" date of XXXX XXXX XXXX effectively an indefinite, permanent seizure of our funds with no legal basis and no path to resolution.\nVIOLATION OF BANKRUPTCY AUTOMATIC STAY: I filed a voluntary petition for relief under XXXX XXXX of the United States Bankruptcy Code on XXXX XXXX XXXX (Case No. XXXX XXXX XXXX Court, XXXX XXXX XXXX XXXX. The automatic stay under 11 U.S.C. 362 is now in effect. To the extent the holds were placed as part of enforcement actions directed at me individually, they violate the automatic stay.\nBUSINESS HARM: The freeze on both accounts has crippled our ability to operate. We cannot pay vendors, contractors, or operating expenses. The negative available balances risk triggering fees and damaging our banking relationship.\n\nPRIOR ATTEMPTS TO RESOLVE:\n\nOn XXXX XXXX XXXX I sent Chase a formal demand letter via certified mail (XXXX Tracking No. XXXX XXXX XXXX XXXX XXXX XXXX and facsimile to the XXXX XXXX XXXX XXXX Department (Fax: XXXX), demanding the immediate release of the holds. The fax was confirmed delivered (20 pages, Status: OK).\nOn XXXX XXXX XXXX I sent a follow-up courtesy letter via facsimile providing additional information about the double freeze and notifying Chase of my intent to file this CFPB complaint.\nAs of the date of this complaint, Chase has not responded to either communication and has taken no action to release the holds.'

Company response to consumer: Closed with monetary relief