Consumer complaint received 2025-10-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
I have three credit cards with Chase. The available credit lines on these cards were {$21000.00}, {$21000.00}, and {$20000.00} ( {$63000.00} total ). My wife and I had some unexpected expenses with an investment property after a tenant abandoned the property in XXXX of XXXX. We have since made required repairs and brought in a new tenant, and we chose to use balance transfer options to finance the repairs, which increased my existing balance between all of my Chase cards to approximately {$33000.00} as of my XX/XX/XXXX statements. 

Chase contacted me for an account review because I generally do not carry balances on any of my cards and one of my payments was declined due to insufficient funds. That payment of {$200.00} was made less than 24 hours later. This is the only time in my many year history with Chase that I have been late on a payment. I have a good payment history and, until recently, always paid off the balances at the end of the month. I was proactive with Chase, indicating to them that I have a specific plan to pay off the balances on the cards, noting that the recent increase was unexpected but required maintenance and home improvements. I let Chase know that I would be paying an additional {$5000.00} at the end of this month towards the balances, and am expecting ~ {$20000.00} from an annual bonus and tax return in early XXXX, which will all go towards paying down my balances. I further indicated to Chase that my income on their site is underrepresented as {$100000.00}, when in reality the household income is {$120000.00} annually, and my assets are only listed at XXXX, which does not include {$700000.00} in real estate equity after subtracting the mortgage balance on our primary home. While the rep indicated on XX/XX/XXXX that this would be updated, my credit was reduced on XX/XX/XXXX and no changes were reflected in my assets or income as discussed. 

Chase provided documentation, indicating that my credit was reduced due to high balances. My credit was reduced from {$21000.00} to {$12000.00}, from {$21000.00} to {$19000.00}, and from {$20000.00} to {$2400.00} ( {$28000.00} total reduction ). This represents an almost halving of my total credit with Chase, from {$63000.00} to {$34000.00}, and reduced my available credit with Chase from over {$35000.00} to {$1200.00}. 

I called Chase to point out the discrepancy in my income and assets. I also pointed out that the late payment issue had been corrected prior to their decision on reducing my credit. I indicated to them that the scale of the reduction in credit that is leaving me with less than {$1200.00} of available credit, and that they are bringing my total credit utilization from ~ $ 38 % to something like 80 %, which will only serve to further damage my Credit Score.

Chase indicated that the additional {$20000.00} of income and {$700000.00} in assets that were missing in my profile would not affect their decision, that they could only rerun the decision mechanism, and that there was no other recourse for me.

I indicated to Chase that I understand the cardmember agreement allows account reviews, but that this feels punitive just because I had the audacity to use less than half of the total credit line. It also seems punitive as my available credit was reduced by over 90 % to the point where I can not pay for a {$1000.00} emergency if one were to occur, where as only days ago I had over {$30000.00} of wiggle room. I indicated that I have other payment methods available to me and that, if I had known they would take such an extreme and punitive approach, I would have paid for the investment property expenses a different way.

Company response to consumer: Closed with explanation