Consumer complaint received 2025-05-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
This complaint Is additional to my original complaint pasted below for reference. 

I heard from XXXX XXXX today at XXXX XXXX is response to my complaint against XXXX XXXX. 

From our conversation he made it clear to me that unless Bank of America returns my stolen {$1500.00}, XXXX XXXX  has no intention of refunding me because even though I am their client and the stolen check was drawn on my XXXX XXXX  checking account they feel no responsibility because the thief was able to get Bank Of America to negotiate it and pay out my money. All valley is willing to do is send a reminder to BoA to respond to the fraud and forgery of my stolen check. I tried to inquire at boa but they refuse to assist me because I have no accounts with them. And they direct me to valley bank fraud for help in the matter. XXXXXXXX XXXX would provide me with no documents or contact information for boa so I remain at the mercy of boa to respond to XXXX XXXX. I hope that you can obtain the information from valley bank as to what they provided to Bank of America and the contact name at boa and forward to same at Bank of America for reply and action to respond back to XXXX XXXX  and return my stolen {$1500.00} to me. Thanks. XXXX Before for reference is my original complaint : On XX/XX/XXXX I contacted XXXX XXXX customer service to report that a personal check ( dated XX/XX/XXXX ) in the amount of {$1500.00} that I mailed to my landscaper XXXX XXXX XXXX was not received by my landscaper but was showing as posted in my XXXX XXXX online checking account. Looking at the posted check is was made out to someone I do not know, XXXX XXXX. That evening, XX/XX/XXXX, I visited to XXXX XXXX NJ police department to report the theft. They took the information but shortly thereafter they re-assigned the case to the XXXX Police XXXX. The assigned detective is XXXX XXXX. On XX/XX/XXXX I visited the XXXX XXXX XXXX in XXXX NJ and again reported the check theft and completed an affidavit that the bank XXXX XXXX XXXX, said would be forwarded to XXXX fraud risk team for investigation. XXXX XXXX as provided with a copy of the bank affidavit and front/back of the washed check. He was able to tell me that the stolen check was cashed at a Bank of America branch. XXXX bank concurs likewise, the check was cashed by Bank of America. as of XX/XX/XXXX, I have XXXX communication from XXXX XXXX  as to the status of this case nor have they given me my {$1500.00} back, or even a provisional credit. I have called XXXX XXXX  numerous times but there is no case history provided to me or status on the process. XXXX XXXX  XXXX XXXX has received emails from me but they have XXXX XXXX for XXXX have no idea if XXXX XXXX  even forwarded the case to XXXX fraud risk because I've not heard from them either. The are sitting around doing nothing and have not reached out to BAnk of America. I'm enrolled in XXXX XXXX XXXX services, but they can not pursue a claim while XXXX XXXX  is sitting on this case. XXXX basicially tells me that if Bank of America doesn't return the {$1500.00} to them they won't do anything for me ; no other explanation form them. I'm still waiting, now XXXX, for my {$1500.00}. Everyone where I look on the internet, waiting 7 months for no communication from XXXX XXXX is extremely excessive. XXXX XXXX  told me to complain to Bank of America, but bank of America says that I must deal with my own bank and that they can not assist me. Thanks. 

XXXX full complaint

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation