Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
RE : Formal Dispute of Inaccurate Credit Reporting under FCRA and Consumer Law To Whom It May Concern, I am writing to formally dispute inaccurate information on my credit report. This dispute is submitted under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, which requires credit reporting agencies to conduct a reasonable reinvestigation of disputed items.

Recent findings by the Consumer Financial Protection Bureau ( CFPB ) have brought to light significant concerns regarding Credit Reporting Agencies failure to conduct proper investigations. Specifically, in a lawsuit filed against XXXX and XXXX, the CFPB alleges that the company engaged in sham investigations, violating consumer protection laws by failing to meet its obligations under the FCRA. As per 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), XXXX is required to conduct a thorough and reasonable reinvestigation of disputed items within 30 days. 

Furthermore, under 15 U.S.C. 1681i ( a ) ( 5 ), any information found to be inaccurate, incomplete, or unverifiable must be promptly deleted or corrected. Failure to adhere to these requirements constitutes a violation of federal law. I hereby request that XXXX : XXXX. Conduct a thorough reinvestigation of the following disputed accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Provide me with ALL documentation used to verify the accuracy of the disputed information. 

XXXX. Correct or delete any information that can not be verified or is inaccurate, as mandated by law. 
Verify Information Accuracy : Credit bureaus must verify the accuracy of any information reported. Reliance on generic responses or automated systems from data furnishers does not satisfy the standard of a reasonable investigation required under federal law. The burden of proof is on you to ensure all reported information is verified and accurate. 
Documented Proof : I demand the original signed wet-ink agreement between myself and the original creditor as proof of my consent to the disputed accounts. Copies, electronic signatures, or boilerplate statements are insufficient to verify these accounts under FCRA 611. If this agreement does not exist or can not be provided, the accounts must be deleted immediately. 3. Source and Method of Verification : Provide the exact source ( s ) of the information used to verify the accuracy of the contested accounts, including the name, contact information, and role of the data furnisher or other verifying party. Additionally, provide a detailed method of verification per FCRA 611 ( a ) ( XXXX ), outlining the specific steps taken and the documentation reviewed to verify the accuracy of these XXXX accounts. 
XXXX. Identity Theft Affidavit Review : I have already submitted an identity theft affidavit regarding these accounts. Why did you fail to contact the Federal Trade Commission ( FTC ) or law enforcement to verify the facts of my affidavit? Failure to conduct this critical step demonstrates negligence and willful noncompliance. 
Given the recent CFPB findings, I expect Transunion to handle this dispute with the utmost seriousness and compliance with legal standards. A copy of my identification and any relevant supporting documents are enclosed to facilitate your investigation. If Transunion fails to comply with its obligations under the FCRA, I will not hesitate to escalate this matter to the CFPB and pursue any necessary legal action to protect my rights. Please respond to this dispute in writing within the legally mandated timeframe. I expect written confirmation of any changes made to my credit file. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief