Consumer complaint received 2024-05-28 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Michel Law, LLC d/b/a Level One Law
State: CO

Complaint narrative:
In XXXX, XXXX, I contracted the services of " Level One Law XXXX, '' a credit card and debt settlement attorney. I understood that many of the fees would be up front and I agreed to those terms. At first, the company did what it said it would do. It began to negotiate debt settlement and resolved a few of the smaller past due accounts. Around XXXX of XXXX, " Level One Law XXXX XXXX' was named as a defendant in the major lawsuit against " XXXX XXXX XXXX '' and it's subsidiaries ... .the name Level One Law XXXX can be found on page 31 of the lawsuit. 

Around XXXX of XXXX, Level One Law no longer answered their phones in a timely manner and would not directly answer questions as to why they were no longer negotiating debt. The telephone representatives gave very vague answers like " we have a back log of cases right now '' and " sorry, I don't have access to that information. '' When I requested to speak to a XXXX or someone that had access, I was frequently transferred to a different phone with excessive wait times of over an hour or that call would simply hang up. I made several of these calls as I had an excess of {$10000.00} in my funded account to make settlement payments. I really wanted some offers to be made and some payments to get set up. 

During that time, XX/XX/XXXX until around XXXX, XXXX, Level One Law would not give any straight answers as to why they were not working on any debt settlement on my behalf. I made over 30 calls and sent as many emails to them. I found out later, in XXXX, XXXX that they are not allowed to settle cases on my behalf while the lawsuit against XXXX XXXX is not settled. Level One Law XXXX did not at any time advise me that they could no longer represent me during this period. In fact, they would only admit it on the phone if asked that question directly. As a direct result of this neglect on their part, I have received summons to court on XXXX of the accounts. I also have several unsettled accounts and XXXX that were in settlement process but that were abandoned unexpectedly by Level One Law. 

I feel that the dishonesty displayed by the company is just as bad as the offense of taking large sums of money up front for services. To date, Level One Law has taken {$7600.00} in fees to represent me in debt settlement. They have only successfully settled XXXX creditors with a total settled debt of {$4600.00} with XXXX other accounts still making settlement payments. I have been left hanging with XXXX unsettled accounts and no legal representation and no answers as to when Level One Law will continue to represent me. I have been forced to represent myself to several creditors during this time as Level One Law left me in a precarious standing. Of course, I am very angry and aware of the violations of Level One Law against me and against the law. I have already reported this matter to the Secretary of State 's Office in Colorado and am reporting this matter to your agency as well. Feel free to contact me at any time about this matter. Thank you. 

XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Untimely response