Consumer complaint received 2026-03-05 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: LAKEVIEW LOAN SERVICING, LLC
State: CA

Complaint narrative:
To Whom It May Concern, I am submitting this complaint regarding my mortgage servicer, XXXX, and the loss mitigation options presented to me after a short-term hardship. I missed approximately three mortgage payments between XXXX and XXXX while I was XXXX XXXX XXXX XXXXXXXX in the United States military. The total amount of missed payments is roughly {$5000.00}. After contacting my mortgage servicer to resolve the issue, I was presented with only one option : a loan modification that significantly worsens the long-term terms of my mortgage. The modification being offered would extend my loan term from 360 months to 480 months and increase my interest rate from 6.1 % to 6.6 %. Based on the payment structure provided, this modification could result in well over {$200000.00} in additional payments over the life of the loan in order to resolve approximately {$5000.00} in missed payments. This proposal appears highly disproportionate to the amount of the hardship and does not appear to be a reasonable or fair solution. I attempted to discuss alternative loss mitigation options with XXXX, such as a payment deferral or a repayment plan. These are commonly used solutions for short-term hardships and would allow me to resolve the missed payments without dramatically altering the long-term structure of the loan. However, during my most recent phone call with the Loss Mitigation escalation department, the representative handling my case abruptly ended the call while I was attempting to discuss other available options. I found this interaction to be unprofessional and concerning, especially given that I was calling in good faith to resolve the issue. Additionally, this is a VA loan, and the proposed modification increases my interest rate above my current loan rate while extending the loan by ten additional years. I requested clarification regarding how the new interest rate was determined and whether other available options had been evaluated, but I have not received a satisfactory explanation. The missed payments occurred while I was XXXX XXXX XXXX, and I have asked the servicer to review my case with consideration of the protections and intent of the Servicemembers Civil Relief Act, including the foreclosure protections outlined in SCRA 3953 ( 50 U.S.C. 3953 ). At this time, I am requesting that LoanCare : Provide a full written explanation of all loss mitigation options available for my account Explain why reasonable alternatives such as payment deferral or repayment plans were not offered Provide a breakdown of how the proposed 6.6 % interest rate was calculated Conduct a proper review of my account considering the military-related hardship My goal is to resolve this matter fairly and resume regular payments without being forced into a loan modification that significantly increases the cost of my mortgage over time. Thank you for reviewing this complaint. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation