Consumer complaint received 2024-09-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Block, Inc.
State: KS

Complaint narrative:
I received a notification that I had won a contest. I clicked on it and filled out the information requested. XXXX XXXX then contacted me. This was a contest held by her and it was for {$500000.00} and a new truck. XXXX of the contest 's requirements was to keep it completely secret, if I were to tell anyone of the contest the prize would be forfeited. They caught me at a very vulnerable time. I suffer from severe bouts of XXXX an tend to just do what ever when I am going through this and I happened to be in XXXX of these states. Usually I just delete these and block them. Well I went along with it though and I sent her my first check in bits and pieces of {$3700.00} as well as what I had left from my previous check. Was about {$180.00}. Now she would deposit money into my account and have me convert it to bitcoin as well with the understanding that I would be getting it back and it was just being used to verify everything with the prize money and truck was being processed completely. Well before I fought my way back out of this XXXX and realized what had been going on my account had been emptied, and I had received a letter from my bank stating that because of the security issues being recognized on my account they were closing it and when I talked to them they said they were ending their relationship with me so I couldn't even try open a new account. So I finally stopped whatever she was wanting me to do and ended our chat sessions in XXXX. She kept trying to contact me but I ignored them. I then had to find a new bank, I used Cash App as a temporary stop gap until I could find XXXX. My first check was my SSDI of {$1500.00}, I received a message saying it was successfully converted to bit coin. I didn't receive a notification it had been deposited yet since it was a couple of days early. I logged XXXX and veried it had been and then it had been to send to someone I didn't even know. I then filed a complaint with cash app and they said they had to do an investigation and they did eventually refund this money. I then tried to change the direct deposit to another banking institution. I missed the cutoff date for the VA and I tried this XXXX more times but kept missing the cutoff date. I did finally get the one for the XXXX changed but only after they managed to get ahold of a second check. I am slowly sinking into debt because they kept taking my paychecks. Now this last one the same thing happened but the VA had told me to close my account this time and that way it would be sent back to them and they could mail it to me then. So I am currently waiting the 10 days to see if I get my VA check finally. I have taken Pictures of most of what I have been telling you. Cash app had assigned an assistant to me after the first request for help was received. They are aware of everything going on.I did file a second request for the rest of my money but they did a second investigation and then told me they felt I had given access to my account to someone and that they could not help me any further. Then they helped me to delete the account when I was told to but afterwords then told me that because I deleted the account I forfeited any chance of getting my money back. We did get the FBI involved as well and they have been trying to track the people responsible for this down. I have not heard anything back from them except request for more information which I do my best to provide.

Company response to consumer: Closed with explanation