Consumer complaint received 2024-12-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Goldman Sachs Bank USA Subject : Demand for Immediate Resolution of Credit Reporting and Dispute Mishandling To Whom It May Concern, I am writing to formally demand the immediate removal of derogatory credit reporting resulting from Goldman Sachs mishandling of disputes related to my Apple Card account. This mishandling and subsequent inaccurate credit reporting have caused significant financial harm, including my inability to access a {$25000.00} home equity line of credit, and represent clear violations of federal law, including 15 U.S.C. 1681 of the Fair Credit Reporting Act ( FCRA ).

Background of the Dispute I reported fraudulent charges totaling {$1300.00} on my Apple Card account and provided supporting evidence, including a police report, to substantiate my claim. Despite this, Goldman Sachs : 1. Failed to properly resolve the disputes : You reversed provisional credits and denied two of the disputes based on an unsupported claim that the transactions were authorized via my device, ignoring the evidence I provided. 
2. Violated Regulation E : As required by 12 C.F.R. 205.11 ( d ) ( 1 ), you failed to provide a written explanation of your findings or notify me of my right to request the documents you relied on in your determination.

3. Inaccurately reported my account status to credit bureaus : You reported my account as delinquent without acknowledging the disputed status of the charges, violating your obligation under the FCRA to ensure the accuracy of credit reporting.

Harm Caused As a direct result of Goldman Sachs actions, I was unable to tap into a {$25000.00} home equity line of credit, which would have been available had you handled this matter properly and adhered to your legal obligations. Your mishandling of my disputes and subsequent adverse reporting have caused severe financial and emotional harm, for which you are fully liable.

Demand for Resolution To avoid further legal action, I demand the following : 1. Immediate removal of all derogatory credit reporting related to my Apple Card account and correction of my credit report to reflect its disputed status.

2. A written explanation of your findings regarding the disputed charges, as required by 12 C.F.R. 205.11 ( d ) ( 1 ), including a notice of my right to obtain the evidence you relied upon.

3. Compensation for the financial harm caused by your actions, including the loss of access to the {$25000.00} home equity line of credit.

Legal Notice Your actions represent violations of the following laws : 15 U.S.C. 1681 ( FCRA ) : You have reported inaccurate information to credit bureaus and failed to conduct a reasonable investigation into disputed charges.

12 C.F.R. 205.11 ( d ) ( 1 ) : You did not provide a written explanation of your findings or notify me of my rights. 

If the derogatory credit reporting is not removed and my credit report corrected within 15 days of receipt of this letter, I will have no choice but to pursue legal action against Goldman Sachs Bank USA for violations of the Fair Credit Reporting Act and other applicable laws. This will include seeking damages for financial harm, legal fees, and other applicable remedies under federal law. 

This letter serves as your formal notice and final opportunity to resolve this matter without escalation to litigation. 

Sincerely, XXXX XXXX XXXX XXXXXXXX This version presents your case as a formal demand with a clear deadline for resolution, highlighting the legal basis and your intent to sue if not resolved promptly. Let me know if you need further refinements.

Company response to consumer: Closed with non-monetary relief