Consumer complaint received 2024-04-05 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
I was one of Bank of Americas I unemployment wrong, fully holding funds for three years got me evicted ended up homeless for 14 days until I moved into the house. I am in now that I can barely afford run up credit card debt loans and overdraw my bank account to be able to afford the security deposit for this house also leaving me with a {$20000.00} debt for the eviction that couldve been stopped if they released my funds anytime within the two month period this happened the loss of all of my stuff because of the apartment complex saying they would not give me any of myself until I paid {$1200.00} in the rear rent that it was out having to put other bills in front of the bills, I already had just replaced to live ruined. My credit has me behind on my student loans. My credit cards and loans have went into default and my bank, including my bank accounts and close my account Ive been with these accounts for 10+ years. I sent all the information that was requested by your independent review panel board. Whatever for them to deny my claim after I spoke to them daily making sure everything was OK. They said the only thing I had an issue with was interest and having improving and proving that out which I did off of my credit reports and what letters I could get from the agencies that have the accounts most of them said they wont get involved and so my account is paid in full which I can not afford to do with the house being {$400.00} more a month and when I was used to XXXX proof of the dates of the eviction the new lease for this house, the fact I didnt even have a blanket when I moved in here, thanks to your incompetence of fraud, holding funds telling me I did it when there was no way in XXXX I couldve been in XXXX when this happened and thats where the funds were sent to. I called you to report this and you froze my account and held up my funds when you were called before the transaction was even completed. I told you to start the payment then I did not make the payment and you said I had to let it go through. Then you would try to get it back. You XXXX  up my life I went from buying a house to homeless less than three months you were my soul source of income. I am a XXXX XXXX XXXX I worked in XXXX  they were closed at this time we relied on you and you had showed us nothing but complete disappointment not caring about us what we are going through I had five coworkers in the same boat I was in with you and you guys sleep at night when I was in a hole or under a bridge in XXXX and XXXX you refuse to give me my phones even after unemployment closed the account with you guys and went to a different card. You held my funds for another year and four months sent me a letter saying the damages were done. Heres a check, but refused to actually do anything to fix remedy or make a better or make me hold back to the way it was before the situation or before all this this is your fault nobody elses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief