Consumer complaint received 2024-01-07 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
This started XX/XX/XXXX when my mom was transferring my loan to me in increments instead of all at once. The deposit amounts that she sent & has the transfer receipts for are as stated by PayPal in there first statement that I requested. XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX {$13.00}. That's a total of {$3100.00}. I began to notice my balance was moving down faster than the orders/transactions I made. So I requested another statement from Paypal sent via email. When I saw the statement I was livid! There are doubles, triples, and even quadruple transactions for XXXX single transaction! There are to many for me to type here but can be seen in the images I have provided. I will share a couple here so you have a better idea. On XX/XX/XXXX Reversal General Authorization Paypal XXXX ( complete ) + {$91.00} XXXX eneral Authorization Paypal XXXX ( complete $ XXXX ) XXXX Acct Hold Paypal XXXX ( Pending $ XXXX ) XXXX ( Pending $ XXXX ) XXXX XXXX ( Pending- {$37.00} ) XXXX Reverse General Authorization XXXX ( complete + {$37.00}, ) XXXX XXXX ( Denied $ XXXX ) XXXX XXXX ( complete $ XXXX ). XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX ( Pending $ XXXX ) XX/XX/XXXX XXXX Reversal ( complete $ XXXX ) XX/XX/XXXX XXXX XXXX XXXX ( Pending $ XXXX ) XX/XX/XXXX XXXX XXXX XXXX ( Complete $ XXXX ). These are just XXXX out of the XXXX transactions that are doubled/tripled. I contacted Paypal via PayPal Message Center and on XX/XX/XXXX a gentleman by the name of XXXX sent me a reply saying that he will personally help me with these transactions and found them to be fraudelent. I had left the chat group to take a picture to send to him and when got back to the chat log he had archived the chat so I couldn't send him the image. I tried opening up a new chat session it would continously tell me that Paypal is closed and they would be back XX/XX/XXXX. He then sent me an email stating if the seller cancels the Authorization that they could issue me a refund. He gives me a case number XXXX XXXX XXXX At this point I'm already about 90 % sure there is fraudelent activity going on and PayPal is allowing this criminal behavior or they don't have security protection for there transactions or any financial information. When I looked up the case number it doesn't exist. I've already filed XXXX complaints with the XXXX  for all of this. Paypal says that I wasn't charged more than once but all of there bank history reports say other wise. Even without adding in the unauthorized transactions there is still XXXX unaccounted for that should be my remaining balance. In there overview they have my money out more than my money in. And then today when I look half of my deposits are unaccounted for and my transactions have been changed for the 4th time. And for Paypal to deny this just makes them look like complete fools. I dont think they thought someone would pay that much attention but they are dead wrong. This is outrageous and needs to be investigated to the highest priority. My kids had to have a smaller XXXX because somebody was money hungry for there own XXXX needs. It's my money and I'm the one who has to pay it back and I didn't even get to use it. Im not an XXXX and I'm not going to be made out to be one. This money was fraudently taken from me and PayPal altered my financial statements to cover for it.

Company response to consumer: Closed with explanation