Consumer complaint received 2026-02-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Im beyond frustrated because Bank of America continues to avoid what Im asking to be compensated for. They continue giving me reasons why my disputes are denied when thats NOT the issue Ive told them repeatedly EVERYTIME I speak with them. My issue is that I told them from the very beginning that Im a XXXX XXXX adult and they didnt follow mandated procedures that the laws REQUIRE them to follow My account was depleted within weeks of it being opened. Thousands of dollars was being withdrawn or transferred out of my account DAILY. It doesnt matter why or who did it The red flags were there right from the start and they legally should have reported it to law enforcement or XXXX XXXX XXXX as a possible case of Financial Abuse on a XXXX adult. PERIOD. If they had then someone would have come seen me in person and quickly would have realized there was some serious problems going on and would have frozen my accounts and gotten me some help Because they didnt do what the law clearly states they should have it continued until I lost everything and was thrown out on the streets with nothing. I lived in a XXXX XXXX XXXX XXXXXXXX alone for the next year XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXg stepped in to help. I called XXXX XXXX XXXX a few months ago and they came to see me. I showed them my bank statements and told them my story and they were shocked that Bank of America did nothing to report it. If they had they said they absolutely would have stepped in. Bank of America is either playing stupid or unaware of the laws regarding my case. They refuse to acknowledge the fact they dropped the ball even going so far as to say the bank did nothing wrong. LOOK at my statements and explain why anyone XXXX and a XXXX of the state would withdraw thousands of dollars a day and have nothing to show for it. Why when I came in and asked for XXXX cash to put in my XXXX XXXX because my money was disappearing wasnt that reported. Im so angry because the bank refuses to accept any responsibility and refuses to accept that because they completely failed me they are responsible for ALL the losses on my accounts and can be sued for what I went through as a result of their negligence. They keep going back to the charges and who made them and I am officially diagnosed with XXXX since my XXXX so even if a report needed to be made to stop myself from this XXXX XXXX XXXXXXXX I was clearly in then they needed to do that. For the bank to continue to treat Me as if Im not a XXXX adult makes me think they dont even know what the XXXX that even means. If I get an attorney involved then I guarantee they will realize really fast what is going on and why Im so upset and what laws pertain to me that are much different than the laws to regular people. I want this escalated to the next level above the bank I want them to be held accountable and to at least address this with the institutions they are accountable to Im so traumatized by what I went through and was hoping this could have been resolved between the bank and myself but clearly they are either playing some sick game with me or ignorant to the laws that protect the elderly and XXXX adults

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation