Consumer complaint received 2025-07-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Dave Operating, LLC
State: PA

Complaint narrative:
I have an account with the Dave at which is part of XXXX XXXX, and XXXX. Beginning on XX/XX/XXXX I submitted a dispute involving unauthorized payments made to XXXX. 

The payments are as follows XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX of XXXX and XX/XX/XXXX and XX/XX/XXXX of XXXX. It seems like every other month or so theyve been charging my account {$3.00} up until XX/XX/XXXX. It changed to {$4.00}. I questioned this In XXXX XXXXbefore Now the payments didnt start reappear again into XXXX. I let them know that these were unauthorized transactions and I would like a refund truly after that they locked me out of online access to their app. Since XX/XX/XXXX, I have counted so far about XXXX emails back-and-forth with support each time they change the ticket number and hand it over to someone else I talk to someone over the phone in XXXX and I was told that I was given a refund however, I can not prove that because I have been denied access to my online account not to mention they didnt even send proof that this refund for the float me unauthorized transactions was sent. I was told that my issue would be escalated and that they would restore my online access, but that was never done. Dave attempted to send XXXX ( XXXX ) {$1.00} refunds to my XXXX XXXX, which I never authorized. The transactions that I was requesting a seasoned assist oil transactions was to my XXXX account I never used my XXXX wallet for anything dealing with Dave. Any attempt to provide a refund should have been initiated on my XXXX account. These refund attempts are not only invalid but deeply concerning. 

Several weeks ago, I requested a complete list of linked debit cards and transaction records associated with my account. In addition I was told that the closure and online access denial would be corrected so that I could see transactions on this app. To date, Dave has not provided this information in violation of my rights under federal financial privacy laws. Everything that I have questioned and disputed, I send documentation to them everything that they deny they said no documentation. And every time they send an email the ticket number changes or it sent to someone else just for the month of XXXX there has been XXXX emails back-and-forth. They have requested me to send my ID and take a selfie with my ID and I have refused due to evolve bank and trust data breach and the inability to talk to anyone, I dont trust anything that they say or do so. I refuse to send verification to them every time I ask for anything they just come back with send my ID and do a selfie and I explain the reason why. Just recently on XX/XX/XXXX they charge me for a subscription payment again. I have asked XXXX times for them to stop doing that and they did it anyway I feel frustrated disrespected and ignored. They are violating my rights and I want them to stop. Although they are only charging my account a dollar I want them to cease and desist all activity on my account. Their blatant disrespect of my request, installing instead of doing the responsible thing in honor my request they continue to do what they want to do with my XXXX and XXXX account.

Company response to consumer: Closed with explanation