Consumer complaint received 2025-11-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Chime Financial Inc
State: MA

Complaint narrative:
On XX/XX/XXXX I was working as uber eats driver. I received a delivery order to dunking donuts, I processed to accept the orden and on my way to pick up the order I get a message from the costumer saying the need to cancel the order the she don't wanted anymore. I stop my vehicle pull over to verify the message and I received a phone call from a supposedly " XXXX XXXX XXXX '' at XXXXXXXX XXXX ( XXXX ) wich he sound very professional saying that I have to cancel the order and that they will gave my a monetary incentive for that order. So I proceeded to cancel the order following the instructions of the " XXXX XXXX XXXX '' the phone call dropped I proceeded to call him back to continue with the process and he told me that he will call me back I hang off and continue with my routine. 

He call me back around XXXXXXXX XXXX  ( XXXX ) He told me to go under my XXXX account going on the XXXX wallet and add the numbers from a uber bonus car he gave me the numbers with expiration day and security code and didn't go through. 

He told me that he will gon na dry to deposit the money to the bank account attached to.uner wallet and he told me to.confirm that is me he need my information personal information : name, phone number, day of birth and last four numbers of my social social security.

After that he told me that my information was right and he will proceed to the deposit the money to my bank account and he told me to see for the deposit amount and let him know if I see the transaction. I didn't see any transactions and told me if this last four numbers of my bank account are correct. He knew my last four numbers from my bank account. I told thatbis correct and he say that he will need the email and password of my bank account to make sure that is me.

I proceed to give him the email and password attached to my bank account and told me that I gon na receive 4 digits on my notifications and to read those numbers to make sure that is me.

I gave him.thos numbers and by the moment I didn't knew that he were a scammer and that's the way how he get under my account!!!

He told me the money will be deposit in my account in few minutes to check my account in few minutes. I hang off the phone when to run some errands and I check my account and saw the transactions and call the number back ( XXXX ) asking why they been moving money back and forth and he said that it was normal procedure that the account will be to normal in few minutes. I check back and call him back again around XXXXXXXX XXXX and XXXXXXXX XXXX and he send a message you will receive a call back I texted him back letting him know that I will take action against him. The last transactions were to someone name XXXX XXXX. 

So this unauthorized individual gained access to my financial account, specifically my credit-building account. This individual initiated several unauthorized electronic transfersmoving funds between my credit-building account and my checking account in a series of five transactions. The final transaction clearly displays the recipients name who ultimately retained the funds.In addition to these unauthorized transfers, the perpetrator changed the registered address on my account and linked two unauthorized devices, which are documented in attached screenshots. I have submitted these screenshots as evidence of the fraudulent activity.These actions were taken entirely without my knowledge or consent. I am reporting this as identity theft, electronic funds transfer fraud, and unauthorized account access.

Note : I have take multiple screen shots of all this of this fraudulent act and provided.

Filled a dispute ti Chime provide screeshot to them but they said that based on they investigation, we have concluded no error occurred. 

I also contacted XXXX support letting know about this fraudulent act and asking them.how he get acces to my phone # and how he knew that I was working for number and how he knew about that delivery that I was about todo??? I'm still waiting for thay answers.

Company response to consumer: Closed with explanation