Consumer complaint received 2025-04-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
On XX/XX/XXXX I fell asleep at someones house woke up and found my phone missing I notice there were charges on my account I didnt make I notified the bank they were disputed I heard not a signal word until Saturday XXXX when letter came say that XXXX of the charges was not charged to my account and that the other claims were still being investigated a new card was sent I recieved on XXXX when I called about the letter I ask the guy why on my pc it would ask me if I want to check or update my dispute why my pc wasnt doing it know more he said that I dont have any open disputes I said what you mean why wasnt I notified of there closing and the reason why so the guy put me on a brief hold which took about XXXX to XXXX minutes and he went back in and he he re-opened up the cases OK cool so you answer the question about the letter that they sent and we hung up I go on a computer to use to purchase something and it wouldnt accept my card so I tried going through XXXX and XXXX said I couldnt authorize my card so Im like what the XXXX  its called the bank again to find out why my car working send they tell me that its been suspended for issues I said how did I miss it? I just got this card XXXX days ago. What did I miss? Use it on where so because the guy went back in and re-dispute it the cases from XXXX XXXX shut my ATM card down which Im a XXXX XXXX and I need to buy material stuff. why did they shut my business card ATM card down for 12 months because of this use, I didnt use it. They just sent me a new one out since then until now theres been no issues. I didnt even use the last one. My phone was stolen while I was sleeping and somebody used it to do whatever they did with it and I said if anything was misuse or anything, it was the digital card to spend that how are you gon na suspend my main ATM card all the material stuff I buy they dont even take cash for this XXXX and where you got ta pay for it with a cardso then I call a guy whos there from the case management whatever hes XXXX, couldnt even talk on the phone. He started talking to me and then he would stop and change the subject and change like he was just talking circle. He was straight more. I dont know what the XXXX is wrong with him. maybe hes hire something so from the time they sent me this new card XXXX  days ago theres been absolutely no misuse now they want to spend my car because their own worker went back in and re-open up and dispute that they failed to recognize or even provide me adequate information on the closings of them and why they were closed. He couldnt even tell me why they were closed. I asked him I said why were they close in the first place he wouldnt tell me he didnt say nothing so its OK for Wells Fargo to go in and steal money out of peoples accounting stuff but somebody has somebody steals my phone and misuse mine my cards and I got ta pay the price for it but yet they didnt get kicked out of banking. Did they for stealing

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation