Consumer complaint received 2025-01-10 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: TN

Complaint narrative:
I am writing to formally submit a complaint against Synchrony Bank regarding their recent actions concerning my closed account and billing practices. I received a letter from Synchrony Bank informing me that they decided to close my account based off my credit score. My financial dealings with Synchrony Bank have raised numerous concerns that I believe warrant your immediate attention. It is crucial to note that I had previously submitted a complaint to CFPB regarding Synchrony Bank practice of charging fees and interest on promotional offers. Shortly after filing that complaint, Synchrony Bank closed my account. This sequence of events has led me to believe that their actions may be retaliatory and discriminatory in nature. Synchrony Bank continues to bill me a required payment of XXXX although the initial agreement was XXXXwhich raises significant questions about Synchrony Bank 's compliance with federal debt collection regulations. It is my understanding that under FDCPA, consumers should not be subjected to misleading or deceptive practices. Additionally, I have been informed that all amounts paid toward the account prior to its closure are no longer available for my use or applied towards future obligations. This action seems unjust and discriminatory, as I am being asked to pay for a balance without having access to previous paid sums. despite the account being closed Synchrony Bank has continued to charge late fees. These additional charges has resulted in an increased balance, exacerbating my financial burden. This practice seems particularly shocking, as it adds to an already complicated situation regarding the account. My experience with Synchrony Bank has revealed significant misleading practices that have caused me financial harm and confusion regarding my account. I do believe that Synchrony Bank has violated TILA AND THE FDCPA. The terms and conditions associated with my account contained misleading language that breath the disclosure requirements mandated my TILA. Specifically, I encountered the following : Lack of clear disclosure : the agreement did not provide clear information regarding the implications of account closure on my payment obligations. Despite closing my account, the bank has continued to demand full payment of amounts due without adequately clarifying how such obligations persist after the closure. This lack of transparency led me to believe that I would not incur ongoing liabilities post-closure. Synchrony bank has improperly assed late fees on my closed account, although I sent in a payment, it was not a payment to their liking. ( although Synchrony Bank have been over charging me, billing me for a payment of XXXX when the initial agreement was for XXXX ) The failure to clearly outline this policy at the time the account was opened constitutes a violation of TILA, which requires that all fees and penalties be disclosed intelligently and transparently. Misleading communication : In correspondence regarding my outstanding balance, Synchrony Bank communicated information that was inconsistent and misleading. The demand for a specific amount ( XXXX ) was presented without full context about my rights as a consumer or how the balance could be settled. Given above violations I respectfully request CFPB to investigate Synchrony Bank, please look into Synchrony Bank 's practices to determine if they are in violation of TILA AND FDCPA through misleading disclosures and improper fee assessments. also I am requesting that Synchrony Bank send a copy of the account closure letter that was mailed to me as proof of the account closure. I urge the CFPB to hold Synchrony Bank accountable for ensuring that all future communications and agreements are clear, comprehensive, and in full compliance with TILA and FDCPA regulations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation