Consumer complaint received 2025-02-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: KY

Complaint narrative:
Due to unrelenting fraud and lack of customer assistance from Fifth Third Bank I chose to cancel and close every account and card I have with Fifth Third Bank and move all my money to another Bank a year and a half ago. The accounts remained closed and at {$0.00} balances for at least 2 months until an amount of {$40.00} appeared out of thin air on a closed credit card. I began receiving notifications and emails from Fifth Third Telling me I owe money on a card that was supposed to be closed I went in and out of my local Fifth Third Branches multiple times over a period of 2-3 weeks in an attempt to resolve the issue I was told by bankers they have no idea how it happened or where the charges came from or what they are for. I recently found out the origin of the charges but still am not 100 % sure as I have been told different things by different branches but I opted to pay the balance and be done with it on XX/XX/XXXX XXXXXXXX XXXX. I was told by my personal banker the total balance of {$85.00} could be brought down to {$40.00} as he could wave the late fee because he was aware the charge was trying to be dismissed when it first came up but there never was a resolution for me. So I paid the {$40.00} that day by tap pay on my XXXX debit card. Ever since that day I have still been flooded with relentless phone calls from fifth third telling me I still owe the {$85.00} on my card ending in XXXX. It became part of my weekly schedule any free time I had off from my work day I found myself sitting in a Fifth Third Bank for hours at times while the personal banker made phone calls and clicked on their computer only to tell me they can not do anything to help me make the charges go away after I have already payed the {$40.00}. I was at one time seriously told by a personal banker to just block the Fifth Third Number on my phone that keeps calling telling me I still owe, as a solution for having no way of resolving my issue. I thank myself everyday I didnt do that because what I was finally made aware of today is that the payment I made was placed on the incorrect card ending in XXXX. Last week I received a check in the mail from XXXX of a total of {$40.00}. So that brings us to present time, earlier this week I sat down with my personal banker at my local XXXX branch he was determined to get me results that day. We sat on the phone jumping from person to person inside the credit card resolutions department until we reached a supervisor. At the time of talking to the supervisor we had been on the phone for 50 minutes, my banker took the phone and began telling the supervisor the foot notes of my situation and included that the situation has become very frustrating for the both of us and requested the higher up to look his profile up on the XXXX administrative terminal. The phone went silent and my banker took my phone up from his desk to look and see that the supervisor had hung up the phone. It was the final blow to destroy all hope I had of reaching a resolve to my solution. I have lost all trust and faith in XXXX and even the personal banker could not believe it happened. I asked " How in the world can they do that to me? '' and my Banker said " They are higher management they can pretty much do whatever they want. '' Today ( XX/XX/XXXX ) I went into my local XXXX branch and attempted to pay the {$85.00} upon request I was informed of a card I didn't even know about ending in XXXX which the teller claimed was still open and active but had been marked with Fraud, this is the card the payment on XX/XX/XXXX was wrongfully applied to. I collected the information of the full card numbers of both cards and made a payment of {$83.00} today on the card ending in XXXX.

Company response to consumer: Closed with monetary relief