Consumer complaint received 2026-06-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
My name is XXXX XXXX. This is a refiling of CFPB complaint XXXX against Bank of America XXXX which was closed in error by a CFPB representative when I called to add new information. I am refiling with all original and new evidence included. On or around XX/XX/year>, more than XXXX unauthorized charges from XXXX ( XXXX XXXX XXXX posted to my Bank of America checking account ending in XXXX, totaling {$1800.00}. Charges ranged from {$1.00} to {$20.00} each, many coded as RECURRING. I did not authorize any of these transactions. Bank of Americas own fraud systems flagged these charges as fraudulent, reversed them, and issued me a new debit card confirming the transactions were unauthorized. The very next day, new drafts from the exact same vendor XXXX posted to my account again. Bank of America allowed them through despite having just flagged that vendor as fraudulent. My account went negative as a direct result. I called Bank of America multiple times. Representatives promised a 2-day rush resolution. I called every XXXX days. XXXX days passed with my account negative and no credit applied. I then received a letter stating only {$20.00} would be provisionally credited while waiting 45 days for merchant confirmation directly contradicting what I had been told by phone. Under Regulation XXXX ( XXXX C.F.R. XXXX ), Bank of America was required to provisionally credit my full disputed amount within XXXX business days. They failed this legal obligation. Because my account remained negative and Bank of America failed to honor its promises, I was forced to take a hardship withdrawal of {$11000.00} from my Principal XXXX ( k ) retirement account to cover bills that came due. This triggered {$3200.00} in federal and state income taxes withheld, plus a 10 % early withdrawal penalty of approximately {$1100.00} due at tax time over {$4300.00} in permanent retirement losses caused entirely by Bank of Americas failure. The prolonged negative balance also caused multiple payments to decline, damaging my credit through no fault of my own. Bank of America ultimately issued a provisional credit of {$1800.00} on XX/XX/year> after the damage was already done. The remaining {$20.00} was never credited. NEW HARM : On XX/XX/year>, I received XXXX letters from Bank of America stating they would claw back {$300.00} on XX/XX/year> and {$40.00} on XX/XX/year> citing credits from XXXX. I never made any purchases from XXXX. This vendor is the source of the fraud. A fraudulent merchant returning partial funds does not resolve a fraud claim. Bank of America had no right to reduce my provisional credit based on credits from their own previously flagged fraud vendor. These clawbacks are an additional {$340.00} taken from my account while the fraud claim remains unresolved. Bank of Americas XXXX XXXX team ( XXXX XXXX, case XXXX ) contacted me but provided only generic status updates. No response has addressed the XXXX ( k ) damages, credit damage, or the clawbacks. I have attached all supporting documentation including the provisional credit letter, XXXX ( k ) withdrawal records showing taxes withheld, both clawback letters, and Bank of Americas written communications.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief