Consumer complaint received 2025-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am filing this complaint with the Consumer Financial Protection Bureau ( CFPB ) against Experian, TransUnion, Equifax, and XXXX XXXX XXXX XXXX ( PenFed ) for their egregious violations of federal consumer protection laws, including the Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX, the Fair Debt Collection Practices Act ( FDCPA ), and the XXXX XXXX XXXX Reform and Consumer Protection Act. The CFPB has jurisdiction over this matter pursuant to the XXXX XXXX, XXXX XXXX. XXXX et seq., which empowers the CFPB to enforce compliance by consumer reporting agencies and financial institutions. 

Summary of the Issue : Loan Details : Loan Amount : {$25000.00} Loan Date : XX/XX/year> Contract Terms : XXXX months at {$650.00} per month Total Payments Made : {$39000.00} ( XXXX payments completed ) Illegal Modification of Loan Terms : XXXX illegally altered the terms of my loan from XXXX months to XXXX months after I discovered and disputed overpayments. 



This is not an isolated incident. Experian, TransUnion, and Equifax previously allowed XXXX XXXX XXXX to illegally extend the terms of an account, coercing me into paying an additional {$2000.00}. After I paid the disputed amount, all three agencies removed the fraudulent account from my credit report. 



Unauthorized Payments : Unaware that the contract had expired, I continued making payments for over a year, during which XXXX illegally withdrew funds directly from my checking account. 



After realizing the overpayments, I closed my bank account to prevent further unauthorized withdrawals. In response, XXXX began using Experian, TransUnion, and Equifax as tools to collect the disputed funds by reporting false information to harm my credit. 



Disputes Submitted to Experian, TransUnion, and Equifax : I submitted detailed disputes to all three credit reporting agencies, including my loan contract and payment records, which conclusively demonstrate that all payments were made according to the original XXXX contract terms. 



Despite clear evidence, the agencies failed to conduct proper investigations, instead relying solely on XXXX unverified and inaccurate reporting. 



Recorded Call with XXXX : I have a recorded call in which XXXX admitted they do not know the origin of the additional funds added to my account. 



XXXX acknowledged my repeated complaints but failed to provide any explanation or documentation for the unauthorized charges. 



Despite this admission, Experian, TransUnion, and Equifax continued reporting the inaccurate information, including false late payments, without justification. 



CFPB Complaint Against PenFed : I previously submitted a complaint against PenFed with the CFPB under Control Number XXXX, detailing PenFeds unauthorized charges, failure to provide documentation, and deceptive practices. 

Violations of Federal Statutes : Fair Credit Reporting Act ( FCRA ) : XXXX U.S.C. XXXX ( a ) ( XXXX ) ( A ) : Experian, TransUnion, and Equifax failed to conduct reasonable reinvestigations to determine the inaccuracy of the disputed information. 



XXXX XXXX. XXXX ( a ) ( XXXX ) ( B ) : The agencies ignored critical evidence, including my loan contract and payment records, provided with my disputes. 



XXXX XXXX. XXXX ( a ) ( XXXX ) : The agencies failed to provide written notices summarizing the results of their reinvestigations and any deletions or modifications made to my credit reports. 



XXXX XXXX. XXXX ( a ) ( XXXX ) ( A ) : The agencies did not provide adequate notices explaining the results of their reinvestigations or any corrections made. 



XXXX XXXX. XXXX ( b ) : XXXX, as the furnisher of information, failed to properly investigate and respond to my disputes, and the agencies did not take corrective action to remove the inaccurate information. 



Fair Debt Collection Practices Act ( FDCPA ) : XXXX U.S.C. XXXX : XXXX actions, including adding unauthorized charges and using credit reporting agencies to coerce payment, constitute deceptive practices under the FDCPA. 



XXXX XXXX. XXXX : XXXX addition of unexplained charges, refusal to provide documentation, and misuse of credit reporting agencies as collection tools further constitute unfair and abusive practices. 



Truth in Lending Act ( XXXX ) : XXXX U.S.C. XXXX ( a ) : XXXX failed to provide clear and accurate disclosures regarding the total amount financed and the terms of repayment. 



XXXX XXXX XXXX XXXX and Consumer Protection Act : XXXX U.S.C. XXXX ( a ) ( XXXX ) ( B ) : The agencies failures to conduct proper investigations and XXXX actions constitute unfair, deceptive, or abusive acts or practices ( UDAAPs ) under the XXXX XXXX. 

Impact of the Agencies Failures : The inaccurate information reported by Experian, TransUnion, and Equifax has severely damaged my credit score, hindering my ability to secure future financial opportunities. 



Their refusal to conduct proper investigations violates federal law and undermines the integrity of the credit reporting system. 



XXXX unauthorized withdrawals and subsequent misuse of the credit reporting system have caused significant financial harm, emotional distress, and reputational damage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation