Consumer complaint received 2025-12-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: NEW YORK COMMUNITY BANCORP INC
State: NY

Complaint narrative:
I opened a business account with XXXX in XXXX XXXX on XX/XX/XXXX as they were promoting their {$1000.00} business promo for new business customers which stipulated that I maintain an average balance of {$25000.00} for 90 days.

And the award to be issued between 91 to 104 days after account opening.

I deposited a check for just over that amount on XX/XX/XXXX thinking it would cover it. The assistant manager assured me Id be fine as shed get it done in the unlikely event it wasnt awarded. 
On XX/XX/XXXX I received a call from the assistant manager asking how things were going with the account. All was well and asked her if I was still on course for the promotion or if I needed to make additional deposits to qualify. She stated that it was not necessary as I will qualify and was assured from a lady in operations as well who did the calculation. So relying on her information, given her position as well as the dept that confirmed it, there was nothing further required for me to do in order to earn it.

104 days came and went with no award. I call the assistant manager 119 days to ask whats going on. She says her colleague in operations says they usually
award it at the end of month and to call back first week of XXXX but not to worry I will receive it. Thats when I sensed something was wrong.

Thats when I worried as the fine print said between 91 to 104. First week of XXXX came and went uneventfully. The Assistant manager now says the colleague from operations mentioned will come for a branch visit on XX/XX/XXXX and she ll take it up with her and call me. ( So there went the magical powers claimed by the assistant manager previously ) I called on XX/XX/XXXX only to get the sob story that this is no longer happening. Only reason given was that the average was just under {$25000.00}. Contradicting the colleague in operations previous assertion that i was above it. No accoutability from this woman. I took it up with the branch manager who agrees to file a complaint for me but got turned down by her colleagues at XXXX  level because of the balance ended up below ( as my deposit on Saturday XXXX only started to count for purposes of the promition on XX/XX/XXXX how convenient ) not wanting to set a bad precedent BUT THE PRECEDENT IS BEING TOLD BY HIGH LEVEL BANK EMPLOYEES THAT I WOULD QUALIFY ESPECIALLY WHEN THEY HAD MULTIPLE OPPORTUNITIES TO DURING THE QUALIFICATION PERIOD TO SAY SIR YOU WILL END UP BELOW THE THRESHOLD. XXXX wants to make a gripe about precedence, show some precedence in accountability to the customer when your side negligently mislead one. 

I had also raised this concern with XXXX with corporate and was told corporate line of you were below the threshold. However she did share that if someone in the branch had said they had leeway to award it within reason, they are empowered to do so and to continue to take it up with them to finish proper resolution. Clearly not the case

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation