vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-01-08 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: Armada Corp.
State: WA

Complaint narrative:
XXXX XXXX keeps adding delinquent accounts to my credit report of which I do not owe. In the past XXXX months I have disputed XXXX set of multiple debts they have claimed that I owe only to have them removed and then another set ( XXXX to XXXX  debts ) added at a later date. They have resubmitted the same debt again, the same debt multiple times and never once notified me of the debt owed or any specifics to the account. I have never received any request by mail. They are currently claiming the following debts : {$180.00} opened XXXX {$290.00} opened XXXX {$290.00} opened XXXX I have already disputed these debts multiple times via XXXX XXXX and had them removed, only to have them placed back on my credit report months later...

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
I sent a letter certified mail to XXXX XXXX XXXX asking for 1. Validation of the debt- that is the actual accounting 2.Verification of a signed invoice 3.A copy of the contract binding both parties ( myself XXXX XXXX, and XXXX XXXX XXXX ) however according to 15 USC 1692 E,15 USC 1692 D,15 USC 1692 XXXX not use language or symbol of any envelope or in the contents of any communication effected by the mail or telegram that indicated the debt collector is in the debt collection business or that the communication related to the collection of debt

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
I sent a letter certified mail to XXXX XXXX XXXX asking for 1. Validation of the debt- that is the actual accounting 2.Verification of a signed invoice 3.A copy of the contract binding both parties ( myself XXXX XXXX, and XXXX XXXX XXXX ) however according to 15 USC 1692 E,15 USC 1692 D,15 USC 1692 XXXX not use language or symbol of any envelope or in the contents of any communication effected by the mail or telegram that indicated the debt collector is in the debt collection business or that the communication related to the collection of debt

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: ENCORE CAPITAL GROUP INC.
State: MD

Complaint narrative:
The company has not provided the authorized agreement creating the debt 15 usc 1692f. Therefore if there was no agreement in place between myself and Midland Credit Management inc. that means i have no contractual agreement to pay them an alleged debt. This accounted has never been validated and I have no knowledge or relationship with the company. the debt collector has been notified it has been disputed and needs to be removed until they mail me the Original Purchase agreement or copy of judgement. I have not given this debt collector any consent to communicate with me Pursuant 10 15 usc 1692c. By them reporting on my consumer report this is communicating with me and is a clear violation of federal law therefore they need to delete this account. 

I think they are trying to manipulating the statute of limitations because they are changing the balance and past due balance of the original amount every other month and they are reporting the payment status as 120 days late when be default collections are past due. 

I have never Given 15 U.S. Code 1681b - Permissible purposes of consumer reports ( 2 ) In accordance with the written instructions of the consumer to whom it relates.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: AMERICAN EXPRESS COMPANY
State: NY

Complaint narrative:
I applied for a XXXX XXXX American Express XXXX. There was an introductory offer that if I spent at least {$1000.00} dollars I would receive XXXX XXXX XXXX points. I made a purchase of {$1800.00} and paid for this charge, therefore fulfilling my obligations to receive XXXX points with XXXX XXXX. However, I have been unable to access these rewards points to make a hotel reservation. On numerous occasions I have contacted American Express about this problem. They have indicated that, due to some unknown reason, there was no hilton honors account number associated with my american express card. They then gave me a temporary password jand account number and instructed me to log on with the provided account number and temporary password and then I would be able to access my account and my rewards points. However, each and every time I attempt to do this I recieve an error message and I am unable to complete the process.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TRUIST FINANCIAL CORPORATION
State: TN

Complaint narrative:
I traveled to XXXX on XX/XX/2021. Communications in my family village are difficult ; I had no internet connection and unstable phone connection. Now that I have returned to the United States, I have been able to collect information that was not easily available to me while I was in XXXX, and which is directly relevant to my claim. 

To start at the beginning, on XX/XX/2021. SunTrust send a fraud alert to my email, but I could not access my email in XXXX. My young daughter was monitoring my email account in the United States and informed me via XXXX of the alert. I called my XXXXXXXX XXXX, who has helped me in many ways over the past seven years, including setting up my email account, and asked her to respond to SunTrust. I authorized her to access my email account and respond for me to inform SunTrust that this was fraudulent activity. She replied to the alert notification on XX/XX/2021. 

Despite that timely response, SunTrust continued to allow these fraudulent withdrawals, sometimes 10 in a single day. A cycle of this began, and notwithstanding our continued emails to SunTrust, we could not put an end to these transactions. In spite of my best efforts and those of my friends and family in the United States, before SunTrust froze my debit card, a total of XXXX had been fraudulently withdrawn from my account by an entity identified on my bank statement as XXXX XXXX. I also incurred over XXXX in overdraft fees, because the withdrawals continued to occur even after my account had been drained to XXXX 

Because of the severity of this situation and my inability to get it resolved, I returned as soon as I possibly could from XXXX. I visited the SunTrust branch in XXXX, Tennessee, along with my XXXXXXXX XXXX and initiated a claim. Upon the suggestion of the SunTrust banker I met with ( XXXX XXXX ), I filed a police report ( copy attached ) on XX/XX/2021.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
In accordance with the Fair Credit Reporting act XXXX  Accounts, XXXX XXXX  # XXXX, XXXX XXXX XXXX XXXX # XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
In accordance with the Fair Credit Reporting act Convergent Accounts, XXXX XXXX  # XXXX, XXXX XXXX XXXX CO # XXXX has violated my rights.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: WELLS FARGO & COMPANY
State: WI

Complaint narrative:
I reached out to Wells Fargo 3 to 6 months ago whereas I informed them that I wanted to speak with a mortgage banker about my mortgage for explaining of multiple entries of my mortgage payments. They had me set up an appointment and yet on the day of the appointment I met with someone other than a mortgage consultant as the person that I met with had to call someone on the phone and repeat everything that I said to that person. Yet the practice continues. Also, I recently made a {$2000.00} payment on my mortgage but rather than apply it to principal they subtracted my regular payment amount and applied the balance to principal even though I made regular payment 4 days earlier. 

I could go on and on but I hope I have said enough for you to get the point I am making. 

Thank you

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Westlake Services, LLC
State: LA

Complaint narrative:
I have been receiving phone calls from debt collection agencies. I took the time to contact the debt collection agencies as well as the XXXX credit bureaus. 
Upon receiving a copy of my credit report I have retrieved the info about an unknown unauthorized account. I was told by the credit bureaus to file a police report for the fraudulent activity on my credit report. 
I have no knowledge of this debt. This is not my debt. The following accounts are the result of identity theft XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am still waiting on XXXX more fraudulent accounts information. I will be contacting you guys in a week or so with the other fraudulent accounts to add to this report. I would really appreciate these issues being taking care of. I file a police report as well and XXXX attach the supporting documents Please remove this fraudulent account. 


Account Balance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit card or prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: Comerica
State: OK

Complaint narrative:
I use the Direct Express app the orange one which is direct x popped up in 2019 so now I have to use the orange Direct Express app instead of the green one. Ok someone is making my debit cards my insurance card they are steal my retirement pay and my XXXX benefits. They are informants and friends of theirs doing this. They also XXXX  my XXXX XXXX picture to every state and foreign country that I am a Federal Informant all done by the hand of XXXX XXXX. Please help me I am not an informant he has a lot of foreigners following me around everywhere. My phone is being relayed they fake my calls to Homeland Security because they are alerting my home security videos of my apartment me and my son and of them breaking in pretending to be us in the videos. They faked my calls to the Attorney General because these are informants that XXXX XXXX XXXX and XXXX XXXX is paying to do so. They have my entire apartment complex helping them carry out these fraudulent deeds. They have so many people impersonating me its insane. They are passing out all my personal information to whoever want it. I have proof on my XXXX pages checks the links. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Please help me because me and my sons life is in danger behind this. They are steady passing my pictures around XXXX as well as other states. They are the informants and is mad because I have a protective order in place. They are XXXX XXXX  and its being hidden because they are informants and they are mad because I found out.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I am a natural person, I am a living human being, I have rights under 15 USC 1681.

Equifax is govern by 15 USC 1681. And they violated my rights XXXX of times. I demand the accounts listed below be remove because According to 15 USC 1681 : I have the right to privacy and I did not give Equifax written permission to furnish these accounts. 


ACCOUNTS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Between XXXX I have been sending dispute letters regarding accurate reporting for certain accounts. By law, because you have reported these inaccuracies on my credit report and I have sent you a letter regarding this matter you should remove the account reported. It has hindered me from attaining a home loan and has ruined my reputation. 

The companies have either neglected to respond or responded with updated information instead of deleting the inaccuracy in which there are required to delete. The damage is already done to my credit. They have reported Charged off Accounts that have not only been fully verified but also remarked as charged off, but appears to show a Past due balance, inaccurate dates, and incorrect amounts owed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
XXXX XXXX is reporting an account to all XXXX credit bureaus as a charged off account which i have challenged the 100 % accurate reporting of this account 6 times to the credit bureaus and they always say its verified XXXX accurate well heres proof its not and i am escalating this to the CFPB ... ... this account is Inaccurate. i have pointed the inaccurate reporting to the XXXX credit bureaus as well as discover 6 times in the past year and they ignore it ..by law they are required to report 100 % accurate, verifiable and consistent data between bureaus and they are not.they are reporting XXXX different dates of last payment between the credit bureaus XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ( 2 year payment history ) this account is re aged.they are reporting XXXX different high credit amounts {$7000.00} and {$0.00}. ..they are violating my rights as a consumer Also since they are reporting this as a charged off account they should have send me a copy of the XXXX that was issued to the IRS by law and i never received it... i have attached a copy of proof of this inaccurate reporting

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-08 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Improper use of your report — Reporting company used your report improperly
Company: DISCOVER BANK
State: AZ

Complaint narrative:
Applied for Discover XXXX XXXX XXXX which clearly states no credit required. No credit report. They have checked my credit report in XXXX lowering my score.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Contacted Bank of America numerous times via phone calls and through you under complaint # XXXX and XXXX about an unauthorized electronic payment for XXXX. This transaction was debited on XX/XX/2022 on my Bank of America checking account. I received a call from a Bank of America representative two weeks ago assuring me that I would get a response within the next three days. This did not happen. I have had medical issues [ XXXX XXXX, XXXX, and XXXX XXXX ] and this is elevating my health issues.I am XXXX years old and sustain life on XXXX XXXX XXXX.I can not believe how I am being treated like a criminal. I have been banking with Bank of America for many years. My XXXX XXXX funds are direct deposited to my account with them. I do not understand why Bank of America is not giving me back the money even after XXXX has indicated that they can not refund me money that my Bank is holding in a suspense account. XXXX advised that they had no problem refunding me the money, but the money was charged back on their bank account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
I have been receiving phone calls from debt collection agencies. I took the time to contact the debt collection agencies as well as the XXXX credit bureaus. 
Upon receiving a copy of my credit report I have retrieved the info about an unknown unauthorized account. I was told by the credit bureaus to file a police report for the fraudulent activity on my credit report. 
I have no knowledge of this debt. This is not my debt. The following accounts are the result of identity theft XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am still waiting on XXXX more fraudulent accounts information. I will be contacting you guys in a week or so with the other fraudulent accounts to add to this report. I would really appreciate these issues being taking care of. I file a police report as well and XXXX attach the supporting documents Please remove this fraudulent account. 


Account Balance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: U.S. BANCORP
State: TX

Complaint narrative:
I was behind on mortgage payments and i applied to the XXXX XXXX XXXX XXXX to get approval for funds to bring my mortgage account current. I was approved in XX/XX/2022 and the XXXX XXXX XXXX XXXX gave US Bank XXXX to apply to my mortgage payments to get my account current. The bank took the money and applied it to my mortgage arrears bringing me current HOWEVER i was ALSO approved for an ADDITIONAL XXXX payments of mortgage payments to help me stay current. US Bank has REFUSED to contact XXXX XXXX XXXX to request the funds and now i have falled behind ONCE AGAIN because of this banks laziness and unprofessional ways. I have called both US Bank Mortgage and XXXX XXXX XXXX  and have gotten the run around. I am told by XXXX that the money is approved and available and all US Bank has to do is REQUEST the money to apply the payments the same way they did with the initial payment of XXXX. I need help to get this resolved. My account is now a month behind and i am sure the mortgage is making interest off this situation. Please help me get this resolved and get the bank to request the money an get it applied correctly to my account so my XXXX XXXX is not further impacted. Please help me!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-08 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I recently noticed fraud on my credit reports. Ive had fraudulent activity on my personal and business credit reports. I believe its from a stolen laptop and a break-in to my van. Ive already contacted some of the creditors and told them I never applied for their card or their account. Ive also contact the State of Florida to explain the person trying to purchase a home and cars in my business name does not work for me nor have I ever heard of them. I was told by the authorities this is a common practice from thieves to steal identity from older businesses. Please delete these fraudulent names, inquiries, addresses and accounts from my credit reports listed on the attached FTC Report. 

Also XX/XX/2022 I also noticed a new inquiry on my Equifax report for a RV company XXXX XXXX. I have no place, no need or room for a RV. I tried to call the number listed and it does not work. Hoping they had cameras. I recently purchased Equifax lock feature to ensure this stops. So no need for a fraud alert.

Company response to consumer: Closed with explanation