Consumer complaint received 2025-12-30 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: Bread Financial Holdings, Inc.
State: WA

Complaint narrative:
b'COMPLAINT REGARDING DEFERRED INTEREST CHARGES AND UNFAIR LENDING PRACTICES\nAccount Number: [last 4 digits: XXXX]\nCreditor: Comenity Capital Bank (Dell Pay)\nDate of Issue: XXXX XXXX XXXX\nAmount in Dispute: XXXX XXXXdeferred interest) + XXXX (late fees in XXXX)\nSUMMARY OF COMPLAINT:\nI am filing this complaint regarding predatory deferred interest charges and late fees totaling XXXX that were applied to my Dell Pay credit account. I was undergoing chemotherapy treatment for cancer when I opened this account in XXXX XXXX, and I believe the lender took advantage of my vulnerable medical condition by enrolling me in a complex deferred interest financing plan without adequate disclosure or safeguards.\nDETAILED ACCOUNT OF EVENTS:\nMedical Condition at Time of Purchase (XXXX XXXX):\nI was actively undergoing chemotherapy treatment for cancer when I purchased a laptop from Dell for XXXX on XXXX XXXX XXXX\nXXXX causes well-documented cognitive impairment (XXXX XXXX"), affecting memory, attention, and decision-making abilities\nI was in no mental or physical condition to understand complex financial terms or deferred interest provisions\nPayment History - Demonstrating Good Faith:\nI made XXXX consecutive monthly payments from XXXX XXXX through XXXX XXXX\nI paid approximately XXXX per month, totaling over XXXX in payments\nI made these payments consistently while battling cancer and undergoing treatment\nMy most recent payment of XXXX was made on XXXX XXXX XXXX (yesterday)\nThe Deferred Interest Trap:\nOn XXXX XXXX XXXX  Comenity charged me XXXX in retroactive "deferred interest"\nThis was based on a "XXXX-month deferred interest" promotional plan that expired XXXX XXXX XXXX\nAt XXXX APR, this interest was backdated to my original purchase date\nI was never adequately informed that failing to pay the balance in full would result in ALL interest being charged retroactively\nThe complexity of this arrangement was not something I could comprehend while undergoing chemotherapy\nExcessive and Questionable Late Fees:\nI was charged XXXX in late fees during XXXX despite making regular payments\nThese fees appear inconsistent with my payment history\nLate fees include: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and others\nI question how these accumulated given my consistent payment pattern\nCredit Damage:\nMy account balance now exceeds my credit limit XXXX XXXX XXXX limit)\nI suffered a XXXX-point drop in my credit score due to the sudden XXXX increase\nThis credit damage occurred despite XXXX  months of consistent payments\nWHY THIS IS UNFAIR AND DECEPTIVE:\nVulnerable Consumer: I was undergoing chemotherapy - a medically documented condition causing cognitive impairment - when I entered this agreement. A responsible lender should not enroll vulnerable consumers in complex deferred interest plans without additional safeguards or clear disclosure.\nPredatory Structure: Deferred interest plans are designed to trap consumers. The "promotional" period creates an illusion of interest-free financing, but the penalty for not paying in full is extreme - all interest backdated to day one.\nGood Faith Ignored: I made XXXX  consecutive payments totaling over XXXX while fighting cancer. This demonstrates clear good faith and an intent to pay. Hitting me with XXXX in retroactive interest ignores this payment history.\nInadequate Disclosure: The terms of the deferred interest plan were not adequately explained to someone in my medical condition. I believed I was making reasonable monthly payments on my purchase.\nExcessive Interest Rate: The XXXX APR is unconscionably high and predatory, particularly for a consumer in medical crisis.\nWHAT I AM REQUESTING:\nWaiver of XXXX in deferred interest charges based on medical hardship and inadequate disclosure\nWaiver of XXXX in late fees that appear inconsistent with my payment history\nCorrection of my credit report to remove the negative impact of these charges\nConversion to a standard payment plan with reasonable terms going forward\nInvestigation into Comenity/Dell\'s practices regarding enrollment of medically vulnerable consumers in deferred interest plans\nSUPPORTING DOCUMENTATION:\nAccount statements showing payment history\nAccount statement dated XXXX XXXX XXXX showing deferred interest charge\nMedical records documenting chemotherapy treatment (available upon request)\nCredit report showing XXXX-point score decrease\nCONCLUSION:\nI am a cancer survivor who made every effort to pay my debts while undergoing life-saving treatment. Rather than working with me, Comenity Capital Bank has trapped me in a predatory financial product that has increased my debt by nearly XXXX and damaged my credit. This is exactly the type of unfair and deceptive practice the CFPB was created to address.\nI request immediate investigation and relief from these charges.\nContact Information:\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX

Company response to consumer: Closed with monetary relief