Consumer complaint received 2024-01-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Fraud charges on debit card & credit card. Debit card cured, immediately. 
On XX/XX/XXXX XX/XX/XXXX Fraud charges from XXXX and XXXX on credit card On XX/XX/XXXX I filed fraud charges with Truist fraud, More fraud charges from XXXX and XXXX on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX & XXXX each reported and new cards issued.

I was told they can see that theyre fraud & after that I also rec notice from Truist stating they were indeed fraud charges. And have only rec 3 credits XXXX {$.00} XX/XX/XXXX {$21.00} XX/XX/XXXX {$.00} Im due XXXX or XXXX ( honestly Im tired of telling this story & dont hv the exact number in front of me ) Rec no credits for late fees theyre criminally charging or interest fees theyre charging, thieves. 
This is whats went on from XXXX to current.. 
Got new cc issued. Before I rec new cc same 2 companies charged this new cc, AGAIN. Canceled card, fraud again filed. The above listed credits were issued but like I stated Im due more, apparently they cant count. Issued new card, AGAIN I was charged by XXXX and XXXX bc Truist cant seem to do their job. This same thing went on for XXXX or XXXX cc numbers. 
I havent used my cc since this issue happened, so this is very easy to see on my cc statement. FYI this isnt the first time theyve done this to me. They seem to get confused bc of all the new cc # s they issue, but very clear on my cc statement. Ive called several times a month with a minimum of 1.5hrs on the phone up to 4 HOURS! Nothing short of Ppl that shouldnt hv a job, Ive asked each time for a supervisor to XXXX, NEVWR NOT ONCE HAS ANYONE called me back. I was able to get a super one day, the 4hr call, & that XXXX conveniently disconnected the call after over an hour & Not one change made to my account. Theyve charged interest and late fees and over the wkend I got notice from collections. NEGLIGENT!!!! 
Not acceptable they should be charged with knowingly causing DISTRESS & XXXX XXXX  & should pay me for my time Same exact thing happened XX/XX/XXXX fraud charge filed for {$99.00}. Credit was issued after investigations on XX/XX/XXXX and bc Truist cant ever seem to do their job, they allowed for XXXX to continue to rec my new cc # s on XX/XX/XXXX I was charged again {$99.00} just days after the credit. 
I ONCE AGAIN called in the fraud and was given a credit on XX/XX/XXXX and bc Truist is so inept I was charged AGAIN on XX/XX/XXXX {$99.00}. 
During this time I was very sick and was in & out of XXXX & wasnt able to keep calling every single month, this {$99.00} was paid by a person looking after my responsibilities while I was ill. When I was finally physically able to look at this again in XX/XX/XXXX, I was told it was taken care of already and paid. Well bc theyre so inept and Unable to do their job and comprehend that they need to look into the 3 different cc numbers that were involved with all the replacing, Per Truist demand to replace them. Interest is low at like {$7.00} for this {$99.00} charge, but theyre Literally harassing me. There is NO WAY anyone w a brain cant add and subtract and look direct into my account. This bank should be closed, imo. 
I only want my money theyve STOLEN, maybe some criminal charges for the theft & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX bc this behavior is unacceptable. People need be fired, including the XXXX at my local branch, shes so irrelevant idk her name but she need GO! 
Theres also some interest charges from a closed cc ( that was replaced ) that Truist left open on a {$110.00} charge from XXXX XXXX XXXXXX/XX/XXXX charge, credit XX/XX/XXXX,. 
charge XX/XX/XXXX and credit XXXX, fully credited by the company. 
However because of this open credit card number that no longer existed and they never moved it to the new credit card number it sat for two months gaining interest and was added on to my Statement balance due. what kind of an organization is this, thats what I wan na know it seems like a bunch of children are running it, or maybe XXXX XXXX XXXX XXXX  on XXXX was charged interest in the amount of {$2.00} And on XXXX was charged interest in the amount of {$2.00} The interest I was told it was internal and would correct itself. Well guess what it hasnt. 
This is nothing short of ABUSE AND HARASSMENT These ppl should be prosecuted, but first I want my money back from these criminals

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation