Consumer complaint received 2024-04-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Specialized Loan Servicing Holdings LLC
State: NC

Complaint narrative:
this is the certified letter content that we sent to the lender : To billing customer service management ************ We have called to resolve that there are no missing payments on multiple occasions, with no success to show this loan is current and not a month behind. 
We have also entered these facts on the message board to no avail. We have also received statements late in the mail and contradicting statements on your letterhead that even have the same dates on them with different totals due. 
It should not be necessary or so difficult to have this issue resolved and my account updated to reflect that I am not behind on a mortgage payment and Never!! Have been. 
See all details and enclosed correspondence to illustrate this fact : please email or call XXXX XXXX XXXX. XXXX Account number is in subject line. And XXXX XXXX needs to be updated to reflect account is current. 

See attachments that detail all. There also should be no late fees applied to this account in error, and if so need to be credited to my account. ****************** ALL the checks listed below have also been confirmed as cleared by my bank. 

XXXX XXXX payment XXXX date XX/XX/XXXX XXXX XXXX for {$1100.00} XXXX XXXX XXXX date XX/XX/XXXX XXXX XXXX for {$1100.00} XXXX XXXX XX/XX/XXXX XXXX XXXX for {$1100.00} XXXX XX/XX/XXXX XXXX XXXX date XX/XX/XXXX XXXX XXXX for {$1100.00} Paid full amount of escrow shortage SO OUR PAYMENT WOULD NOT GO UP. SEE ATTACHED ********************** XXXX XXXX XXXX XXXX XX/XX/XXXX pd {$210.00} as XXXX XXXX number XXXX XXXX XXXX XXXX date XX/XX/XXXX XXXX XXXX for XXXX XXXX XXXX XXXX dated XX/XX/XXXX XXXX XXXX for XXXX Displaying records from XX/XX/XXXX to XX/XX/XXXX. 

Select Filter XX/XX/XXXX XXXX Electronic Payment Autopost Paid see attached XX/XX/XXXX XXXX Unapplied Funds Unidentified - Lockbox Rejects ( used for sweeping funds )???????????? 
XX/XX/XXXX XXXX Single Item Receipt - Via XXXX XX/XX/XXXX XXXX Unapplied Funds Unidentified - Lockbox Rejects ( used for sweeping funds )??????????? 
XX/XX/XXXX XXXX Unapplied Funds Unidentified - Lockbox Rejects ( used for sweeping funds )???????????? 
XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Curtailment - Regular Payment and Additional Principal Autopost -- - regular payment and not to be applied to principal XX/XX/XXXX XXXX Unapplied Funds Unidentified - Lockbox Rejects ( used for sweeping funds )?????????? 
XX/XX/XXXX XXXX Escrow shortage XXXX XXXX a mtg pmt******************************* Single Item Receipt - Via XXXX XX/XX/XXXX XXXX Single Receipt Escrow -- - this should be posted as a mtg payment ************************************* XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Refund XXXX XXXX tax XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Escrow Disbursement XXXX XXXX tax XX/XX/XXXX XXXX Escrow Disbursement : Homeowners insurance XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Electronic Payment - Autopost XX/XX/XXXX XXXX Electronic Payment - Autopost

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation