Consumer complaint received 2025-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Fidelity National Information Services, Inc. (FNIS)
State: FL

Complaint narrative:
b'IDENTITY THEFT DISPUTE LETTER \n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXn\nTo:\nChex Systems, Inc.\nAttn: Consumer Relations\nXXXX XXXX XXXX XXXX XXXXn\nSubject: Identity Theft Dispute  Fraudulent XXXX XXXX XXXX  Account, Incorrect Addresses & Phone Numbers, Ignored Prior Disputes\n\nTo Whom It May Concern,\n\nI am submitting this letter to formally dispute fraudulent information and inaccurate personal data appearing on my ChexSystems consumer report. I am a victim of identity theft, and I have disputed these issues multiple times, yet ChexSystems and XXXX XXXX XXXX have ignored my previous disputes. This failure to act violates the Fair Credit Reporting Act (FCRA).\n\n1. Prior Disputes Have Been Ignored\nI have disputed this fraudulent account and incorrect personal information multiple times, including phone numbers and addresses that are not mine. ChexSystems ignored these disputes without conducting a proper reinvestigation as required by law.\n\nThis violates:\n FCRA  611(a)\n FCRA  607(b)\n FCRA  605B\n\n2. FraudulenXXXX XXXX XXXX XXXX Account Must Be Deleted\nThe following account is fraudulent:\XXXX: XXXX XXXX XXXX XXXX XXXX XXXX XXXXnAmount: XXXX XXXX XXXXStatus: Incorrectly listed as Settled in Full\n\nSomeone used my card without authorizationXXXX XXXX XXXX XXXX  refused to open a fraud claim. I only paid the amount because the bank refused to investigate, then reported it inaccurately.\n\nThis item must be blocked and removed under FCRA  605B.\n\n3. Removal of Incorrect Phone Numbers (Previously Disputed & Ignored)\nMy report lists several phone numbers that do not belong to me:\nXXXXXXXXn\nI previously disputed these numbers and instructed ChexSystems to remove them, but my requests were ignored.\n\nMy ONLY valid phone number is:\XXXX\nChexSystems must correct my personal information immediately.\n\n4. Removal of Incorrect Addresses (NEW SECTION)\nMy report lists multiple incorrect addresses that do NOT belong to me:\n XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnI have disputed these incorrect addresses before, and ChexSystems ignored my requests.\n\nMy ONLY correct address is:XXXX XXXX XXXX XXXX XXXX XXXXn\nChexSystems must remove all incorrect addresses immediately.\n\n5. Required Action Under Federal Law\nI request that ChexSystems:\n1. Immediately block and delete the XXXX XXXX XXXX  entry under FCRA  605B.\n2. Remove all incorrect phone numbers and keep ONLY XXXX. Remove all incorrect addresses and keep XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Reinvestigate properly, as required by FCRA  611.\n5. Provide written confirmation of all corrections.\n6. Provide copies of all information furnished by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nConsumer ID: XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation