Consumer complaint received 2024-08-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a complaint against Bank of America regarding the incorrect reporting of financial information to the credit bureau XXXX, which has caused a significant drop in my credit score. 

# # Summary of the Issue : - Credit Score Impact : On XX/XX/2024, I received an alert from " XXXX XXXX XXXX '' that my credit score had dropped from XXXX to XXXX. This drop was attributed to excessive credit usage on a Bank of America account that I did not open. 
- Account Details ( displayed on XXXX ) : - Lender : Bank of America - Account Opened : XX/XX/2024 - Account number XXXX XXXX ( both BofA and XXXX could not track down the account number ) - Type of Account : Revolving Individual Account - Credit Limit : {$2200.00} - Current Usage : 95 % of the credit limit as of XX/XX/2024. 
- Monthly Payments : I recently discovered on XXXX that this account has been making monthly payments since XXXX, indicating regular activity. 


# # Actions Taken : - I contacted Bank of America and spoke with three different agents on XX/XX/2024 on the phone. However, none of them were able to find any credit account linked to my information, including my Social Security number and other personal details. 

- Despite my requests, I did not receive the following crucial information from Bank of America : **Account Number : ** The specific account number for the fraudulent account that appeared on my credit report. I found it particularly unfair that my credit score has dropped significantly without even listing the account number associated with my credentials. This lack of transparency and clarity is deeply concerning and doesnt make any sense. 
**Verification of the Account : ** Confirmation of whether an account was opened in my name, using my Social Security number or other personal information.

**Written Confirmation : ** Written documentation from Bank of America stating that they have not found any accounts linked to my information.

**Detailed Account Activity : ** A transaction history or statement for the account in question, to identify the transactions and payments made since XX/XX/2024. 
**Investigation Status : ** Information on the steps Bank of America is taking to investigate this issue.

**Corrective Actions : ** Details on what actions Bank of America will take to correct the erroneous reporting to XXXX XXXX should their investigation confirm a mistake. 
**Communication with XXXX : ** Assurance that Bank of America XXXX directly communicate with XXXX to rectify the error if incorrect information was reported. 

- I also reached out to XXXX about this issue. They informed me that their report is only reflecting what the banks have provided and that they can not remove the credit account unless they receive evidence directly from Bank of America. Without an account number, I can not file a dispute with the credit bureau either. This leaves me at a dead end, as I can not resolve the issue without Bank of America 's cooperation. 

- Given the situation, I believe that Bank of America may have mistakenly reported someone else 's account information under my name to XXXX, leading to the incorrect drop in my credit score.

# # Concerns : - Credit Impact : This error has negatively impacted my credit score, which is affecting my financial standing and ability to obtain credit. 

- Potential Data Mismanagement : The fact that payments have been made monthly on this account since XXXX suggests that this may not be a case of identity theft but rather a case of incorrect reporting by Bank of America.

- Lack of Resolution : Despite my efforts, neither Bank of America nor XXXX has been able to resolve this issue, leaving me with a significant and ongoing problem. 


# # Request for Resolution : I am seeking the CFPBs assistance in addressing this issue. Specifically, I request that Bank of America and XXXX be instructed to investigate this matter thoroughly and correct the erroneous information on my credit report. Additionally, I request that Bank of America be required to provide the necessary information and documentation that I have repeatedly asked for but have yet to receive. I would also appreciate any guidance on additional steps I can take to resolve this issue and protect my credit. 

Please let me know if any further information or documentation is needed from my side to proceed with this complaint. 

Thank you for your attention to this matter. I look forward to your prompt assistance. 

Best regards, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation