Consumer complaint received 2025-09-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
Bank of America has not further escalated their shanagans and callous behavior by now barring me from requesting a case to reopen that they erroneously closed without any factual evidence other than a vague Terms of Service Agreement from XXXX. Having called Bank of America XXXX in the day they demanded I authenticate an already authenticated call that preceded with me providing my account number, etc. This prescreening process through their automated system is what they use for millions of customers who access their account daily. However, once on the phone I was asked to very my identity again this time they asked for bank account number, social security number, my name, my phone number, the claim number, the claim amount. Despite having provided all of this personal information that only I would know they then after I asked for my account balance to submit XXXX forms of identification. XXXX to the XXXX no, XXXX you I said. That's not happening. I'm tired of being harassed. Now the gloves are coming off. I am and will remain hostile. I'm XXXX, theirs no more XXXX XXXX XXXX. They refused to reopen a case or claim they closed with some frivolous documentation. They refuse to release my funds. They refuse to give bank statements. They refuse to reopen my account while not giving me any kind of legitimate reason why they closed it despite being assured by XXXX different people in the claim department over a series of a week that my account would not be closed. I'm sick of the XXXX. I'm fed up with Bank of America 's shanagans. Every time I file a complaint they escalate their retaliation against me by moving the goal post and refusing to acknowledge that I even have an account this they could not confirm either. What the heck is going on? I demand this stop. I will tomorrow call and ask for help from the following US Federal Senator Catherine Cortez Mastro. US Congresswomen Jackie Rosen. Nevada State Attorney Horsford. US Attorney Jennine Pirro for help trying to get Bank of America to comply with regulatory laws. They have not done their duty. They are committing fraud on so many levels. They don't want to release money owed to me. They don't want to tell me how much money is owed. They are covering for XXXX because their account balance is probably in the millions while mine is yet to be known exactly. Despite the many complaints filed with the consumer finance department, my situation has actually gotten worse. I did speak to a XXXX XXXX who assured me that he would communicate with me via email should I need help. I sent an SOS email asking and explaining this new situation, yet haven't heard back from him. I'm infuriated that I have to use profanity as a way of showing my extreme dismay with those clowns they call bank employees. And if you don't like the words I use listen to President Donald Trump use the same XXXX expletives. So don't say XXXX to me when your XXXX all over my livelihood. I'm done being nice. No more XXXX XXXX XXXX. Bank of America has sucked all the goodness out of me. Within XXXX business days if this isn't rectified to my liking, I'll submit a civil lawsuit to the XXXX XXXX District Court and service court document to the Bank subsequently. The complaint is already written and ready to file. I will ask for immediate relief. In addition a friend of the court yet to be named will on my behalf file a second brief to which he will in detail describe from his research a pattern of behavior by Bank of America that illustrates their are hundreds of others who have been shafted, stepped on, cheated using the same tactics as they are using with me. I now make it my mission in life even after this gets dissolved to hold Bank of America responsible for ruining my business. I now want compensation. I will not stop, I will spend every waking hour fighting for justice. I will my collection of vehicles if need to be to fund this injustice against me until Bank of America comes clean, admits their wrong and compensates me for the damage done.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief