Consumer complaint received 2024-08-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
On XX/XX/year> at XXXX pm I received a call from WellsFargo ph. ( XXXX ) XXXX stating that they wanted to go over some suspicious transactions on XXXX, TX. They asked me if I had XXXX transferred {$390.00} on the date XX/XX/XXXX, I got on shock and placed the call on speaker, when I checked my online banking I noticed how my money was being transferred without my authorization to non-existed contacts, leaving my checking account and my savings on XXXX. The amount of {$390.00} and {$1000.00} was transferred without my authorization to XXXX XXXX XXXX, another {$1000.00} was transferred without my authorization to a person named XXXX which I do not know that person at all. I was screaming on tears breaking my head, traumatized how my money was disappeared in XXXX minute and I couldn't do anything. 
I called wellsfargo on XX/XX/XXXX at XXXX pm to report everything that happened, I e-mailed the fraud department as instructed on XX/XX/year>, I called the Fraud department of WellsFargo on XX/XX/XXXX XXXX Case Id. XXXX. On XX/XX/XXXX they Closed and Denied my petition of having my right to have the claim reprocessed as it is my right by law. I was mistreated for being XXXX and have a XXXX XXXX XXXX I am a XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  My banking account was never overdrawn, I have never being involved in a fraudulent situation. I work Full Time to be able to pay and support my household bills. I do not have a criminal Background, never being arrested, but wellsfargo representatives and banking staff have mistreated me making me feel like instead of being the victim the criminal. I walked in a WellsFargo XXXX on XX/XX/XXXX, The XXXX XXXX XXXX told me that my case was not being considered a Fraud due to the fact that the total was only {$2300.00} less than {$10000.00}. 
My rights as a Financial Consumer and XXXX XXXX  were violated by Wells Fargo XXXX. I was under the impression that my Founds were saved and secured. WellsFargo was supposed to freeze and do anything to protect me as a consumer. They accuse me that I did those transactions. I reported this fraud Immediately on XX/XX/XXXX to the Police Station, there is a Police Report/Case # XXXX with an XXXX XXXX, XXXX XXXX XXXX of XXXX XX/XX/year> I have not received a call neither from the XXXX or the WellsFargo Institution. 
From all my supportive documentation papers there is one that shows the exact amount they took from my bank account. On XX/XX/XXXX XXXX XXXX transferred {$100.00} to XXXX and on XX/XX/XXXX {$80.00}, A total of {$180.00} from a ring, a bracelet and a chain charm. She walked into the building I am working selling XXXX, my method of payment was through XXXX. 
She never took my phone, my phone was never lost or stolen, my bank credentials were never exposed. I am being fitfully honest, I never authorized the transactions they did on XX/XX/XXXX. I was in my house on XX/XX/XXXX with my kids and my family. 
I just saw this lady twice in my life, I do not know who she is or what she do for leaving. I am pretty much sure the XXXX Wells Fargo know who she is, they must have a picture ID of her with record of all transactions and length of her accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief