Consumer complaint received 2026-03-09 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem making or receiving payments
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
There are XXXX issues : On XX/XX/XXXX at XXXX I have deposited {$230000.00} with the bank in form of the certified cashiers check. Unfortunately the bank then backdated it to XX/XX/XXXX leaving me at the loss of {$58.00} lost interest income. I have contacted the branch XXXX in the XXXX location where the account was opened and she assured me that the issue will be addressed with her market XXXX and the lost interest income will be credited. It wasn't. Another issue is the 5/3rd Bank 's platform that should allow external transfers to the confirmed ownership accounts. Initially I was able to make transfers after verifying them on the bank 's platform but at some point in XX/XX/XXXX I found out that the transfers are being automatically blocked due to " security issues. '' As of today my accounts which are verified by the bank using its own verification system have a remaining blocked for external transfers. I have requested technical data regarding its security procedures and vendors that were employed in its implementation but it refused to provide it except a form letter copy and paste responses regarding my account security. The responses allege my accounts are not blocked despite the fact that they are ( please see the attached screenshot from today ). I brought this issue to my local 5/3rd Bank XXXX XXXX XXXX XXXX XXXX and I spoke with the XXXX there XXXX XXXX XXXX XXXX After demonstrating in person the account external transfer functions being blocked XXXX XXXX contacted the Market XXXX XXXX XXXX regarding the issue and I was told that he authorized to waive the fee on wiring funds to my accounts that are linked to the 5/3rd bank using its platform. The wire transfers were conducted on XX/XX/XXXX and XX/XX/XXXX with the resulting fees of {$60.00}. Recently XXXX XXXX has informed me that despite earlier assurance of wire fees being refunded the 5/3rd Bank XXXX has blocked these refunds without any explanation to either her or me. She repeatedly contacted the bank on my behalf so it now appears that the info I was given regarding the wire fee refunds were either fraudulent or XXXX XXXX and XXXX XXXX were not authorized to make these assurances. I did my own investigation and interviewed several current and past 5/3rd Bank XXXX XXXX It appears that the bank is running a blacklist of customers for whom security concerns serve as an excuse to de-bank them. Ironically on the 5/3rd Bank XXXX end it looks like the accounts are active in good standing and the external accounts transfers are ready to be conducted if they are within limits established by the bank ( {$2000.00} daily, $ 5000 monthly ). Unfortunately the external transfer capability remains blocked. I think this is deliberately set in higher up of the corporate hierarchy since I covered the financial sector in the past ( including the 5/3rd ) and this situation is a form of retaliation. As result I am in the process of moving my accounts outside of the bank since it is impossible for me to utilize its services. It is reprehensible that the major XXXX financial institution will use its power exercise the financial harassment of its customer.

Company response to consumer: Closed with explanation