Consumer complaint received 2024-10-11 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TRANSWORLD SYSTEMS INC
State: TX

Complaint narrative:
On XX/XX/XXXX, I reported the {$82.00} XXXX XXXX charged to my XXXX XXXX XXXXredit card ending in XXXX on XX/XX/XXXX as a goods not received dispute ( see XXXX XXXX  goods not received dispute ). 

The {$82.00} charge was for a XXXX  overnight delivery of an envelope containing time sensitive documents. I paid XXXX  {$82.00} on XX/XX/XXXX for the envelope to be delivered via overnight/next day mail to XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX see XXXX purchase receipt confirming intended address ). 

Instead, on XX/XX/XXXX XXXX  delivered the envelope to XXXX XXXX XXXX in XXXX XXXX, Texas ( see XXXX tracking history confirming envelope went to wrong address ). Therefore, I requested that XXXX XXXX  issue me a credit for {$82.00}. 
On XX/XX/XXXX, XXXX XXXX sent me a letter acknowledging receipt of my dispute and issued me a provisional credit for {$82.00} ( see XXXX XXXX letter dated XX/XX/XXXX ). 

However, on XX/XX/XXXX, XXXX XXXX sent me another letter saying that my provisional credit of {$82.00} was reversed because the merchant provided documents showing that I received the services as rendered ( see XXXX XXXX letter dated XX/XX/XXXX and documents provided by merchant ). 

I pointed out to XXXX XXXX that no where in the documents provided by the merchant does it show that the merchant sent the envelope to the correct address in XXXX, XXXX Texas and I asked for reconsideration. However XXXX XXXX agreed with XXXX anyway and let XXXX keep the {$82.00} even though XXXX never provided the service that I paid them for. On XX/XX/XXXX and XX/XX/XXXX XXXX sent me collection notices claiming that I owe them {$82.00} for the {$82.00} XXXX XXXX charged to my XXXX XXXX  credit card ending in XXXX on XX/XX/XXXX ( see XXXX  collection notices ). 

The problem is that not only does XXXX  really owe me {$82.00} for the service they never actually provided me but they are attempting to collect a balance from me that I already paid them for on XX/XX/XXXX ( see XXXX purchase receipt dated XX/XX/XXXX ). XXXX has provided no other explanation for the {$82.00} that they claim I owe them and they even went as far to send this fraudulent and malicious debt collection attempt to a collection agency ( see Transworld debt collection agency notice dated XX/XX/XXXX ). 

Transworld debt collection agency 's attempt to collect a fraudulent debt on behalf of XXXX for the {$82.00} because XXXX does not like the fact that I attempted to dispute the charge through XXXX XXXX XXXX due to not having been properly provided with the delivery service that I paid them for is fraud and in violation of the Fair Debt Collection Practices Act. 

XXXX XXXX  letter dated XX/XX/XXXX makes it clear that they decided in favor of XXXX  by reversing the provisional credit of {$82.00} that they previously issued me ( see XXXX XXXX letter dated XX/XX/XXXX ). Therefore, XXXX  has been paid for the service that they did not actually provide me. 

I respectfully request that XXXX debt collection agency 's stops all debt collection attempts in connection with this XXXX 's fraudulent debt immediately

Company response to consumer: Closed with explanation