Consumer complaint received 2025-08-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Truist Bank is withholding more than XXXX XXXXXXXX of my money ( home sale ) they consider fraudulent. It started XX/XX/XXXX when I tried to make a wire transfer of XXXX  XXXX to XXXX XXXX, XXXX. Truist said they could find no record in Arizona. After asking dozens of personal questions, they closed my account later that day and blocked withdrawals. Now, they say I can NEVER get my funds -- only the depositor can recover them. XXXX XXXX XXXX wants confirmation. Truist won't cooperate.HELP! 

The details : Truist Bank is withholding more than XXXX  XXXX of my money they say is fraudulent. This started XX/XX/XXXX when I tried to make a wire transfer of XXXX  XXXX to White Investments XXXX XXXX XXXX, XXXX XXXX. Truist said they could find no record of that company in Arizona and asked dozens of personal questions : What was the money for? ( XXXX was acting as an agent for my friend XXXX XXXX of XXXX, FL, who is in XXXX remodeling a hotel. ) How long had I known him? Had I ever met him in person? On and on... 

That evening I called and told them I had the name, number and address for White as well as their tax ID. Truist wasn't interested. They said they were closing my checking account and that I could not withdraw any of the $ XXXX in my account. ( I deposited {$190000.00} XX/XX/XXXX, proceeds from the sale of my house XXXX XXXX XXXX XXXX XXXX, FL. ) ( Documentation attached. ) Truist said to call the next day to find out when I could take out my money. I called, they said to call again the next day and so on... When I called Truist XX/XX/XXXX and they said I could get the money out XXXX  XX/XX/XXXX. 

Meanwhile I received XXXX letters from Truist that said I would be able to withdraw MY funds within XXXX weeks. Monday XX/XX/XXXX, Truist XXXX XXXX XXXX number they said no, to call again the next day, they were waiting for an update from the XXXX ... and so on. Finally I asked for a supervisor, XX/XX/XXXX. 

After speaking with XXXX supervisors in XXXX calls, I was told I could NEVER get my money, that the money could only be recovered by the original depositor. That bank would have to request a " hold harmless '' to recover my money. 

When I called XXXX XXXX XXXX, their employee, XXXX, said she'd never heard of such a thing and said she would need something from Truist to confirm. We tried a XXXX call, but XXXX was dropped from the call before " XXXX '' confirmed the need for the depositor to recover the funds. She assured me that, instead, someone from the " XXXX XXXX '' would email me today, XX/XX/XXXX. 

I didn't get an email. I called again. XXXX XXXX would not patch me through to a supervisor, she said a supervisor could not help me any better than she, herself. She said, no they couldn't send an email. I would have to go to a branch to get documentation for XXXX. I told her no way the branch could help, but she insisted. 

I called the XXXX, XXXX, FL branch and talked to supervisor XXXX. She said she couldn't provide anything related to this issue. I called Truist back and talked to supervisor XXXX XXXX (? ) for the XXXX time. She, too, said they could not send an email and that she had no notation in my record that anyone had ever told me that they would. She said all she could do was send a msg to the Check XXXX XXXX XXXX. They would respond in 3 days. I told her that was unacceptable. She refused to escalate to a higher-up and would not give me any phone number for someone who could resolve this today. She gave me a North Carolina XXXX XXXX XXXX she said would be my only recourse. 

I want my money released NOW. Those so-called investigators never called XXXX or their bank. They never contacted me. We all have volumes of documents to prove the legality of the deposit and the origin of the funds. Meanwhile, Truist accepted my XX/XX/XXXX XXXX check when the account was supposed to be closed. They say they are holding those funds as well. They said they would give my XXXX payment to XXXX to help make up for the money I spent from the wired house money. Is that even legal? 

Notonly do I ask that MY MONEY be released to ME immediately, I want compensation for the emotional toll this has taken on me. The electric company and consumer cellular payments were declined by Truist. Both are threatening to cut me off. My crazy landlord demanded a deposit of {$2900.00} immediately ( XX/XX/XXXX ) added to the same amount in rent if I wanted a lease for XXXX. Now I have to move -- without the funds to do so. 

Subsequently, my research findings are that White Investments may, indeed, be a fraudulent company. So perhaps Truist saved me thousands. But the houseproceeds have nothing to do with fraud. 

Meanwhile, Ihave a document from Truist saying when the proceeds from my home sale were wired, ( {$190000.00} [ i spent some ] that they came from XXXX XXXX XXXX and confirming the money was a result of my house sale. Truist says they have been investigating for more than XXXX weeks. Yet, as far as I know, Truist has not contacted the bank that wired the funds into my account and they have not contacted XXXX XXXX XXXX or me. We all have piles of papers proving theorigin of the funds. Truist in their " investigation, '' it seems, has not contacted any of the XXXX parties involved and has not requested documentation from any of us. 

Then after saying there were no other deposits made since they closed my account, XXXX Securityconfirmed Truist accepted my benefit check XX/XX/XXXX. When I talked to supervisor XXXX ( XXXX? ), she confirmed the deposit and said they would give the XXXX money to XXXX to make up for themoney I spent from their wired funds! 

I emailed Truist XXXX XXXX XX/XX/XXXX and XX/XX/XXXX XXXX XXXX responded by calling. She said it would take her XXXX business days for her to resolve.She called the morning of XX/XX/XXXX. Icalled back and left a message. she called back before noon. XXXX said she would have a resolution by the end of that day. I began calling her back around XXXX or XXXX o'clock. I left XXXX voicemails -- XXXX marked urgent message. She never called back. 

Last night, I sent emails to every high-level official whose name I could find on the internet. I posted these details XXXX XXXX 's XXXX page XX/XX/XXXX AM and another that deals with consumer protection issues ( earlier in the week. ) I contacted https : //elliottadvocacy.org/help/. They won't help. I have contacted XXXX local consumer protection lawyers, none have responded. XX/XX/XXXX I filed a complaint with FINRA website athttp : //www.finra.org/ Confirmation No. # XXXX. XX/XX/XXXX AM I filed a complaint in an email to the Florida Attorney Generals Office of Citizen Services. 

I am desperate. XX/XX/XXXX AM my only bank account with any money in it and only XXXX that has not been hit by fraud -- XXXX Bank -- froze my account when I reported a fraudulent debit. I had {$2400.00} from an XX/XX/XXXX XXXX deposit of my pension benefit. Now I am left with less than {$3.00}. 

( I have lost at least {$25000.00} from XXXX different bank accounts and XXXX in fraudulent debits. XXXX XXXX was responsible for much of this. See my next complaint to your office. )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation