Consumer complaint received 2025-05-30 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: Paypal Holdings, Inc
State: KS

Complaint narrative:
I played an online game with an agent I met on Messenger in XXXX and deposited {$120.00} via PayPal ( as Friends and Family, as requested by the agent ). I won twice, and the agent paid me via PayPal as XXXX and XXXX, which initially led to a hold that PayPal quickly resolved. In XXXX, my PayPal account went negative by over {$800.00} because the agent falsely claimed to PayPal that I sold her tires she never received. PayPal took funds deposited by my mother-in-law and gave them to the agent, despite me providing evidence ( screenshots of game conversations, payment details ) proving it was related to game winnings, not a tire sale. PayPal has repeatedly denied my appeals, stating that as the " buyer '' who filed the claim, the agent doesn't need to provide evidence. I am frustrated that my money was taken without any proof of a transaction and that PayPal continues to side with the agent despite my evidence showing the claim is false. I also want to add on that there were two payments that she disputed because she paid me twice for winning the game. One was for {$310.00}, one was for {$530.00}. The first time I appealed I won the {$530.00} claim because she said that it was for an unauthorized transaction, which PayPal confirmed was untrue and I won that one. But, somehow which makes no since, i lost the {$310.00} one, which I actually provided an actual screenshot of her sending me a picture of her paying me for winning the game! I don't understand how I keep losing that appeal like it doesn't make sense how I would lose one and win one that doesn't make sense at all. Clearly if she's lying about one, she's lying about the other but this is what happened. 
I have the recording of a conversation between me and a PayPal supervisor on XX/XX/year>, guaranteeing me that is have my money back within 72 hours, because she said it was clear that this was about a game, and there were never any tires involved and I had several PayPal reps tell me that same thing. Now PayPal is telling me that they don't cover this sort of situation and so they're not going to do anything to get my money back but if that's the case then this situation should not have been covered for this lady either because no matter what the situation may be it's still the same situation it's about a game so how do they not cover it for me but they covered it for her and she's lying you can't cover it for one person and not cover it for another person if that's the case then nothing should have been done about this to begin with when the lady filed the false claim. That is discrimination not helping me get my money back saying that they don't cover my situation but they covered it for her that's discrimination and it's just wrong especially when it is perfectly clear that this woman is lying there were never any tires I want a game on her platform and she paid me and now she filed a false claim and robbed me in PayPal allowed her to do that and this has caused so many problems for me in my life. All I want is my money back and it's not fair that this woman has not been made to provide any evidence whatsoever and I've provided more than enough evidence to back up my story and she had to provide XXXX evidence to get that money taken from my PayPal account and given to her that's not okay. All I'm asking for is justice. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation