Consumer complaint received 2026-01-11 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SOFI TECHNOLOGIES, INC.
State: PA

Complaint narrative:
CFPB Complaint Narrative : Violations of FCRA and FDCPA Company Name : LVNV Funding XXXX XXXX XXXX XXXX XXXX Account Number : [ Insert Last 4 : XXXX ] Resurgent ID : XXXX XXXX Summary of Dispute I am filing this complaint because XXXX XXXX XXXX and its servicer, XXXX XXXX XXXX, are in ongoing violation of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). Despite five ( 5 ) formal written requests for debt validation and proof of ownership, the company has failed to provide a complete " Chain of Title '' or the required Purchase/Forward Flow Agreement. Furthermore, their own reported data contains a fatal legal contradiction that invalidates their claim of ownership.

Violation 1 : Failure to Validate and False Representations ( FDCPA 1692g & 1692e ) I have disputed this debt five times. Under 15 U.S.C. 1692g ( b ), a debt collector must cease collection activity until it verifies. XXXX has provided data that is not only insufficient but factually impossible based on their own records : The Conflict : XXXX reports that Loan XXXX XXXX XXXX, Series XXXX, owned the account at the time of charge-off ( XX/XX/year> ). However, XXXX then claims they purchased the account from XXXX XXXX XXXX on XX/XX/year>. 

The Legal Issue : If XXXX XXXX XXXX XXXX was the owner at charge-off, SoFi Lending Corp. had no legal " Title '' to sell to LVNV unless a prior transfer back to SoFi occurred XXXX XXXX has refused to provide the Purchase Agreement/Forward Flow Agreement that would prove a legal transfer. 

Violation : Reporting a " Seller '' ( SoFi ) that did not own the debt at the time of sale is a false representation of the character and legal status of the debt under 15 U.S.C. 1692e.

Violation 2 : Continued Collection Without Verification ( FDCPA 1692g ) Because I have sent five separate requests for the Forward Flow Agreement and account-level schedules, and the company has failed to produce them while continuing to demand payment and report to my credit, they are in direct violation of the " cease collection '' requirement of the FDCPA. A redacted bill of sale or a generic data printout does not constitute " competent evidence '' of ownership when the chain of title is explicitly broken.

Violation 3 : Reporting Inaccurate/Incomplete Information ( FCRA 1681s-2 ( b ) ) Under the FCRA, furnishers are required to report accurate information and conduct a reasonable investigation upon notice of a dispute. 

XXXX is reporting a " Current Creditor '' status without possessing the underlying legal contract ( The Purchase Agreement ) that grants them that status. 

By failing to correct the " Seller '' vs. " Charge-off Creditor '' discrepancy after being notified five times, they are willfully furnishing inaccurate information to the credit bureaus ( Experian, TransUnion, and Equifax ) .

Requested Resolution Immediate Deletion : Since the company can not or will not provide the Purchase Agreement/Forward Flow Agreement to resolve the chain-of-title conflict, the account must be permanently deleted from all credit bureaus. 

Cease and Desist : A formal notice from the company stating they have closed the file and will cease all collection efforts due to their inability to validate the debt. 

Audit : I request the CFPB to audit the " Forward Flow '' documentation between SoFi and XXXX regarding this portfolio to verify if this specific account was even included in the legal transfer.

Company response to consumer: Closed with explanation