Consumer complaint received 2026-02-03 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.

Complaint narrative:
FDIC Attn Claimed Unclaimed Bank Accounts Chase Bank XXXX XXXX XXXX XXXX XXXX Washington , DC XXXX send each separate Attn : XXXX XXXX XXXX, General Counsal/Counsel XXXX To Chase Bank Vice President , XXXX XXXX, Ceo XXXX XXXX XXXX XXXX XXXX XXXX XXXX This letter is imperative regarding the Chase Bank Accounts belonging to : XXXX XXXX XXXX - XXXX Checking last former address on account was XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX XXXX - Savings Account last former address on account was XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XX/XX/XXXX I XXXX XXXX ( Beneficiary , Heir, Descendant ) to XXXX XXXX XXXX ( the XXXX ). Was informed my XXXX XXXX XXXX of and at Chase Bank employee, associate, representative of your banking company in XXXX. 

He for what unknown reason why decided he would inform XXXX XXXX that the twoo described bank accounts at Chase Bank was `` closed and sent off to claim or unclaimed.? '' Appalled as XXXX XXXX was to hear that sudden out of no where information from XXXX XXXX She had questioned him ast to why, when and where regarding the two bank accounts described herein this letter and notification. 

In addition to a Retirement Account also held by belonging to XXXX XXXX XXXX ( the Deceased ) As well to follow up after the XXXX phone call to XXXX XXXX. XXXX XXXX went to Chase Bank location at XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX prior to opening on Tuesday XX/XX/XXXX Whereby XXXX XXXX was given the run arounds and disrespected as not only as a past customer of Chase but as a XXXX XXXX  here in America, even to be expected. In addition on a following Tuesday XX/XX/XXXX XXXX XXXX at the suggestion of XXXX XXXX XXXX went to another Chase Bank location in search and request of the XXXX XXXX XXXX ( the XXXX  ) print or pdf attached last bank statements, a letter or statement why those accounts were closed ; and those accounts transaction history with the entire monetary balances and or assets in tact. 

As it stands after several efforts to contact, inquiries, requests by and from XXXX XXXX to obtain needed documents, statements and records. Also was to be presented on a XX/XX/XXXX Court status hearing. 

None of XXXX XXXX ' previous and current following up, efforts in person and by telephone to Chase Bank , her requests were and are NOT honored. Due to the fault of Chase Bank 's employees, associates and representatives. Including the named employees XXXX XXXX and a XXXX XXXX, in this letter or notice. 

As of date now XXXX of XXXX, no records, requests nor transfer of the two bank accounts held at Chase Bank described in this letter or notice belonging to XXXX XXXX XXXX ( the XXXX  ) All monies, assets, balances have NOT been located, recovered or transferred claimed/unclaimed even by Court order to the rightful owner/s XXXX XXXX the ( beneficiary, heir , descendant ) When contacted by XXXX XXXX via phone, mail and attempt to appear in person to the state XXXX, IL state department in both XXXX XXXX XXXX and again in XXXX of this year XXXX More important by law the two bank accounts belonging to XXXX XXXX XXXX ( the XXXX  ), have not been retrieved , recovered or transferred to XXXX XXXX the ( beneficiary, heir, descendant ) and are being `` held hostage '' of sorts by person/persons employed, associated and or represented at and inside of Jp Morgan Chase Bank. 

Furthermore we were informed to reach out to the fdic/fdic.gov via telephone, usps mail ; electronic mail regarding the contents requests and required retrieval of both the checking and savings accounts. In which this letter and or notice in concern pertaining to those two bank accounts Enclosed in this e-mail, usps mail and uploaded attached vital and legal documents : A copy of Chase Bank statement docs proof of XXXX XXXX XXXX ( please note - the last actual in person bank transaction during when XXXX XXXX XXXX XXXX was living, now ( the XXXX  ). Took place in XXXX of XXXX and or XXXX of XXXX in which XXXX XXXX her daughter, was present at a Chase Bank branch located in XXXX IL A copy of the original seal Death Certificate XXXX XXXX XXXX A copy of in person meeting at Chase Bank docs years XXXX and XXXX A copy of original Letter of Administration/Office w/ Court seal additional copy or copies state of IL Treasurer and National naupa website info/form Chase Bank Probate Estate doc/pages Chase Bank Unclaimed doc/page , pages A copy of usps mail change/forward form Please at the very earliest convenience by telephone, usps mail and by email contact regarding this letter, notice and requests : XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX # XXXX XXXX XXXX

Company response to consumer: Closed with explanation