Consumer complaint received 2024-11-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Valon Technologies, Inc.
State: FL

Complaint narrative:
On XX/XX/year> my loan was to be transferred from XXXX XXXX XXXX XXXX XXXX  officially. Ive had my loan for XXXX years. I have an XXXX XXXX XXXX never missed XXXX payment on this been late or on any other account I have I have exceptional payment history When the loan was transferred I had an escrow balance of $ XXXX.on XX/XX/XXXX I received a bill from slide insurance company for a new premium on my policy because farmers insurance company was pulling out of Florida and XXXX had contacted slide for me on XX/XX/XXXX. I contacted slide and told them I did not want to that policy that I wanted it canceled it would not be paid and they did they did that they issued me a statement saying it was canceled on XXXX and they would be refunding me my money, but I had to ask for the refund which I did. I did in return called XXXX and XXXXXXXX XXXX. I talked to XXXX in the insurance department with XXXX and told her that I had canceled the insurance and I did not need that paid out of my escrow. She told me not to worry about it because my insurance will not not due till XXXX XXXX, and my loan wasnt transferring until XX/XX/XXXX and that she would let the other insurance casino and I said well Ill call them as well so I called XXXXXXXX XXXX because they told me they couldnt give me any information about my account or talk to me about my account because I had not received the account they transfer yet and that would not be affected till XX/XX/XXXX so they assured me that everything would be fine then on the XX/XX/XXXX XXXX XXXX  who said they didnt have my account yet paid a insurance company that I told them and XXXX not to pay that I had canceled and in return of that since they did that my escrow has been screwed up. They said they had to advanced me this much advanced me that much and then when I finally got the refund back from the insurance company they paid mistakenly. They took half of it out for the advances. They gave me so now XXXX in the negative all because they hate something they were supposed to pay and didnt even supposed to have my account then so and Ive XXXX to work it out with him since XXXX and I cant get anywhere with them. Theyre not listening to me and now Im in the negative and they want their money and I dont have it and Im always gon na be in the negative because Im never gon na be able to get out of it and they wont listen to me and Ive have exceptional credit and exceptional payment history on everything I have and they were gon na XXXX me up. Theyre the worst Mortgage Ive ever seen in the worst customer service to deal with. They screwed up my insurance trying to tell me I had to have two policies on my insurance because I live in a condo I mean theyre XXXX  up. I had a fight with him over that. I mean this has been the worst experience since XXXX Ive had since Ive had my loan and Ive had XXXX years. I need help fixing this because XXXX not getting anywhere with these people and if they XXXX me up in my good credit, XXXX highly disenchanted with the whole system

Company response to consumer: Closed with explanation