Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
I am submitting this complaint to the CFPB regarding my ongoing issues with Equifax concerning inaccurate information on my credit report. Despite repeated attempts to resolve the issue directly with Equifax, they have failed to comply with the provisions set forth under the Fair Credit Reporting Act ( FCRA ), specifically : 15 USC 1681e ( b ) : Failure to maintain and implement reasonable procedures to ensure accurate credit reporting.

15 USC 1681s-2 : Failure of Equifax to investigate and correct disputed information in my credit report.

15 USC 1681i ( 5 ) : Failure to promptly notify me of the results of their investigation into my disputes.

15 USC 1681c ( c ) : Failure to properly handle outdated or inaccurate information as outlined in the FCRA. 
I have sent multiple letters to Equifax disputing inaccurate information on my credit report, but they have not provided a satisfactory resolution. Furthermore, I recently became aware of the CFPB lawsuit against Equifax, which highlighted their improper handling of credit report disputes and investigations. The lawsuit emphasized that Equifax had failed to investigate disputes properly and provide consumers with accurate credit reporting, which is exactly the issue I have been facing. I submitted formal disputes in XX/XX/year>, regarding incorrect information appearing on my credit report. Despite the legal requirement to investigate and respond in a timely manner, I received either incomplete, delayed, or no responses from Equifax. This failure to investigate has led to inaccuracies remaining on my credit report, and I have not received proper documentation or clarification of the results of these investigations. Even after repeated requests, the inaccurate information remains unresolved. According to the FCRA, Equifax is required to inform me of the results of their investigations. I have not received a clear or satisfactory update regarding the status or findings of my disputes. 
These issues have caused significant harm to my financial situation. As a result of the incorrect information on my credit report, I have experienced : Decline in Credit Score : My credit score has dropped significantly due to inaccurate reporting, which has had a direct negative impact on my ability to secure loans, credit cards, and even rental agreements. 
Denied Loan Applications : I was recently denied auto, mortgage, credit card loans, due to these errors, which has caused me financial hardship and delayed important life goals such as purchasing a home. 
Emotional Distress : The ongoing stress of dealing with this issue, coupled with the lack of response or accountability from Equifax, has caused significant anxiety and frustration, as I am unable to make any progress in resolving the issues with my credit report. I have made multiple attempts to resolve this issue directly with Equifax, but they have not responded adequately or in compliance with the law. I now seek the CFPBs assistance in ensuring that Equifax upholds its obligations under the FCRA and addresses these violations. Thank you for your attention to this matter. I trust that the CFPB will help me resolve this issue promptly and ensure that my rights under the FCRA are upheld. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief