Consumer complaint received 2024-10-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: IL

Complaint narrative:
I deposited my check in person in the branch on yesterday the XXXX I was told that the funds will be available the next day when I deposited the check in person actually it was XXXX day to XXXX days is what I was told. I called into Customer Service later on yesterday afternoon, and the phone representative verified with the bank teller said being that the funds we made available overnight processing, I got an email at XXXX XXXX  that there was a hole that was gon na be there till the XXXX. Ill wait till this morning to call Customer Service had to speak with several representatives by the name he gave of XXXX and when I asked to speak to his supervisor because he was giving me false information of when my phones will be available and the day I deposited my check and he was giving me his opinion of banking policy procedure versus what the actual policy and procedure was I asked to speak to his supervisor he hung up and disconnected the call. The banker made call department and she relayed back to me that they were not going to allow me to get the {$500.00} out of the account like I was told on recorded line with the previous supervisor just spoke with. I called back and got a rude guy on the phone by the name of XXXX, who I informed I want to speak to a supervisor in the XXXX department right away and he had a XXXX  XXXX attitude with me and disconnected the XXXX call call back and I spoke to a supervisor and shes telling me different information from the other supervisor on all of these recorded lines shes telling me that the {$500.00} being released early is that the banks discretion and as I questioned her, why didnt the other supervisor on the recorded line? Tell me the same information that the funds will not be made available unless it was at the bank discretion I said both of the people I spoke to her supervisor within a XXXX to XXXX minute timeframe apart and theyre telling XXXX different things on this recorded line so I closed the extra saves accounts and checking accounts I have until the other XXXX accounts are made positive and clear so I can close them as well and the secured car and I wanted to make sure that the only reason that Im closing all of my accounts with Huntington Bank and will never do business with this bank again is because of XXXX  XXXX customer service on the phone. Ive never had a problem with a branch employee or anything like that. Theres some of the nicest employees you have in your branch especially on XXXX XXXX both of the XXXX XXXX, the bank, and the XXXX inside of XXXX very polite, very helpful very professional, but these foreign rude XXXX people that you have on the phone is unacceptable as well as XXXX supervisors on recording lines telling me XXXX different things within XXXX minutes like you guys are a XXXX up institution I can not wait to my XXXX like I really hate. I even gave you guys a chance to have access to my funds.

Company response to consumer: Closed with non-monetary relief