Consumer complaint received 2024-08-13 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Business & Professional Collection Service Inc
State: CA

Complaint narrative:
On XX/XX/XXXX I went to Renown ER with limited insurance info. I provided I was under XXXX and XXXX their duty to look up the member ID number and Renown did, charged the insurance and was paid for services rendered by the facility but the doctors group, which bills separately did not get this information and being negligent to bill the insurance sent this to a collection agency who put this collections on my credit report damaging my credit and has continued to increase these charges from {$740.00} to now $ XXXX wrote a letter to the Collections agency telling them that this debt was the result of negligence on the part of this ER physicans group because they failed to charge my insurance and Renown 's facility did and were paid. I told them to stop this collections or be found in a lawsuit because they did not investigate this comany billing department for making sure this collections they started was based on a valid claim not XXXX they created through negligence on their part, and to remove it from the collections immediately. It is common place for their billing department to get this insurance information at the time of service and their claim to not have enough information to bill my insurance was false when Renown 's billing department sucessfully billed for their facility fees at the time of services rendered and did so successfully. With the information I provided Renown did their job and looked up my member ID and charged my insurance XXXX which XXXX them for that XX/XX/XXXX ER visit. Because Renown did submit their fees at that time and were paid is evidence enough to show they did not use any due dillegence to find and charge for their fees and the entire bill was created by their own failures and the claim is unjust, a form of " '' Suprise Billing and to stop collecting for a false invalid claim against me. That they can be considered as victims or be found in conspiracy to extort money from me. In addition I told them they could join me as plaintiffs in a lawsuit I intended to file against the medical group who filed this false claim. The collection agency kept refering to a medical form I signed assuming responsibility for the costs associated to said visit. Which this leads me to think : 1. Is the Collection Agency collecting these forms from all ER patients who signed this document and most likely will simply pay the amount believing that they are responsible regardless to any insurance that covered them but is said to have not been paid by that ER visit. Most will not review or try to speak to whomever but will just take them at word value. I also noticed that the phone number I called comes up as a medical XXXX XXXX XXXX XXXX when called again offered a different doctor 's name first XXXX XXXX, but this Doctor 's name holds a different phone number, but reflects my call to talk to this XXXX XXXX on XX/XX/XXXX, for XXXX minutes, then today a different XXXX name shows up as XXXX XXXX for that same phone XXXX XXXX has entirely different number for their practice, and this very number is associated talso the CEO of Renown hospital. So I have reason to believe something odd is happening herein. Why this ER physicians group not submit this information the Renown billing department had and use to get paid or did they already get paymet but are seeking a second payment through this collection group? I can't be sure. And why is this phone number keep using other physicans names when called but on XX/XX/XXXX show my call to this physician 's group for XXXX minutes I spoke to this group 's billing ( XXXX XXXX asking them why they did not get and use this billing information Renown used and were paid for this same visit? Either way this collections was created by the attending physician 's group that is separate from Renown and its entirely created by this physician 's group because they claim they did not have the insurance information but that is due to their own negligence to look it up like Renown did and use the same information Renown did to get paid at the time of services rendered. That form signed in the hospital does not include negligence and makes it possibly the very tool used to scam people who signed it and are made to think they still owe regardless to being insured. Most would just pay it or make arrangements to pay it or just suffer the credit report damages as a result. The number I called today XXXX is also for the CEO of Renown " XXXX '' and a MD XXXX XXXX. Strange that it goes to so many other doctor names. This certainly needs to be investigated. With Renown being paid by the insurance I was covered under but the ER physicians group could not get this information in order to charge for their services at that time is false and can not stand under any scrutiny. This collection attempt is completely invalid and a false claim attemting to extort me for {$840.00} dollars and is ruining my credit so in a conspiracy to extort money they are not entitled to needs to be found guilty and taken to court. this is clear and direct in both evidence of and an act considered criminal in nature. There is no doubt of their intentions nor reasonable to consider a mistake or glitch its deliberate and calculated as an attempt to get money from me and XXXX Knows how many others. It is a way to increase revenue for the hospital through ill gotten gains and I ask for your help to stop them. thank you.

Company response to consumer: Closed with explanation