Consumer complaint received 2024-11-01 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: IN

Complaint narrative:
I had XXXX cash app accounts my unemployment came thru and other funds onto these accounts, I went to jail on XX/XX/XXXXXXXX XXXX XXXXXXXX my unemployment and funds ended up approved and deposited after this date. I did not get released from jail until XX/XX/XXXXXXXX XXXX XXXXXXXX. When I was finally able to get into these XXXX cash app accounts all my funds were used or transferred out. I have contacted cash app via chat in the app and by telephone countless times and have filed countless disputes over and over again after each denial and have provided attachments with proof showing I was incarcerated when the funds were transferred out or transactions made and they will still deny replacing my money back to my cash app accounts and will simply reply they can not give me anymore information at the time. They also tried to say I didn't verify identity. I also provided attachments proving I uploaded identity documents thru a link XXXX of the reps from cash app sent me via cash app messenger and they simply will just keep saying the same thing and ignoring the fact that I have verified identity and won't give my money back or any answers. I absolutely need my money back and need help getting it I will provide the amounts and dates. I even was letting the little transactions go and just was asking for the larger amounts and no help no money back this has ruined my life and stability even more and cash app does not care and thinks no one can do anything about it to them. One of the emails linked to one cash app is XXXX cash tag is XXXX XXXXXXXX the amounts I need back are {$64.00} for XXXX XXXX dated XX/XX/XXXX withdrawal to XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX that's it for now I'll include the other XXXX XXXX XXXX different complaint I will file

Company response to consumer: Closed with explanation