Consumer complaint received 2024-08-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
I am filing this formal complaint against Barclays and the credit reporting agencies due to ongoing and persistent inaccuracies in the reporting of my account ending in XXXX. This account was charged off in XX/XX/year>, yet late payments continue to be inaccurately reported on my credit report after the charge-off date. Despite multiple disputes, this information has been improperly verified as accurate. I am requesting the removal of both the erroneous late payments and the entire account from my credit report due to these violations. 

Details of the Complaint : 1. Account History and Dispute Attempts : The account in question was charged off on XX/XX/year>. Despite this, my credit report still shows late payments after the charge-off date, which is inaccurate. 
I have disputed this information multiple times with the credit reporting agencies, but the disputes have been improperly verified without proper substantiation. This consistent inaccuracy and failure to verify the disputed information violate my rights under the Fair Credit Reporting Act ( FCRA ). 

2. Violation of the Fair Credit Reporting Act ( FCRA ) : Inaccurate Reporting : FCRA Section 623 ( a ) ( 1 ) ( A ) mandates that furnishers of information report accurate information. Reporting late payments after an account has been charged off is inaccurate and misleading, as the charge-off should be the final status of the account.

Obligation to Verify Disputed Information : According to FCRA Section 611 ( a ) ( 1 ) ( A ), when a consumer disputes information on their credit report, the credit reporting agency must conduct a reasonable investigation to verify the accuracy of the disputed information. In this case, the information has been repeatedly verified as accurate without proper investigation or substantiation. 
Requirement to Delete Unverifiable Information : FCRA Section XXXX ( a ) ( XXXX ) ( A ) states that if the disputed information can not be verified, it must be promptly deleted from the consumers credit report. Given the repeated failure to properly verify this account information and its consistent inaccuracies, the late payments and the entire account must be removed from my credit report. 
Right to Accurate and Complete Information : FCRA Section XXXX ( a ) emphasizes the importance of consumer credit reporting that is accurate and complete. The consistent inaccuracies associated with this account violate this principle and unjustly harm my credit profile. 

Impact on My Credit : The inaccurate reporting of this account, including the false late payments and the erroneous verification of the information, has caused significant damage to my credit score and my overall creditworthiness. This has affected my ability to obtain credit and has caused undue stress and financial harm.

Resolution Sought : In light of the above violations of the FCRA, I respectfully request that the CFPB : 1. Investigate the practices of Barclays and the credit reporting agencies in this matter. 
XXXX. Enforce Compliance with the FCRA by requiring the immediate deletion of both the late payments and the entire account from my credit report, as the information is both inaccurate and unverifiable. 
XXXX. Ensure that all information reported about this account is accurate, complete, and reflective of the true status of the account. 

I trust that the CFPB will take the necessary steps to rectify this situation in accordance with the law. Thank you for your attention to this matter, and I look forward to your prompt response and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation