Consumer complaint received 2026-03-24 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: ProCollect, Inc.
State: FL

Complaint narrative:
I am writing to formally lodge a complaint regarding the questionable work ethics and unprofessional conduct of PROCOLLECT. On XX/XX/XXXX, I was alarmed to find a collection notice from PROCOLLECT in my mailbox. The notice indicated that someone had fraudulently used my Social Security number to secure an apartment in XXXX XXXX, Florida, under the name XXXX XXXX, neither my name nor that of anyone I know. In my communication with PROCOLLECT, I was instructed to provide a police report along with a copy of my drivers license, which I promptly submitted. XXXX XXXX stated that {$4400.00} is owed, and an addition to a {$950.00} fee. They assigned me an account number and informed me that I would receive an update within XXXX days, which is the typical timeframe for resolving such issues. During my initial conversation with XXXX XXXX, she acknowledged receipt of the email I sent. However, when I followed up a month later, I spoke with a young lady who informed me that my case was " still under investigation '' and that I would receive a call once the process was complete. As time passed without communication from PROCOLLECT, I reached out again in XXXX, only to be told by another representative that they were still awaiting the investigation 's outcome. I requested to speak directly with XXXX XXXX, but was informed that she was unavailable and busy with other matters. I left a message requesting a callback, but unfortunately, I never received any response. When I called again on XX/XX/XXXX, I was met with frustration. A young lady informed me that the previous representative had taken no action regarding my case and instructed me to resubmit my police report and identification. I was taken aback ; I had diligently followed their instructions back in XX/XX/XXXX, yet it seemed that my efforts had been entirely disregarded. This lack of progress and communication is deeply concerning, especially given the fact that my XXXX XXXX has plummeted from a respectable XXXX to a troubling XXXX due to this unresolved issue. The dismissive attitude I encountered during this last call was particularly alarming. When the representative told me, Look, I am trying to help you, so just resend the email you sent us back in XXXX, it felt more like an inconvenience for her than an XXXX effort to assist me. I requested to speak with XXXX XXXX, and she said that she wont be able to help me and that she was busy as well. The actions ( or lack thereof ) from PROCOLLECT have negatively impacted my credit and caused undue stress. And now I have to start all over again? Therefore, I request a thorough investigation into PROCOLLECT 's practices. It is essential to foster a professional work environment and ensure fair treatment, not only for myself but also for all individuals whose identities may have been compromised. I am available to discuss this matter in greater detail, and I welcome you to reach out to me via my email. Thank you for your attention to this urgent issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation