Consumer complaint received 2025-12-23 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Frequent or repeated calls
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
Company : Synchrony Bank ( SYNCB ) Account : XXXX Jewelers Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Account Number ( last digits ) : XXXX CFPB COMPLAINT STATEMENT ( Copy/Paste This Exactly ) I am filing a complaint because Synchrony Bank ( SYNCB ), reporting under SYNCB/Daniels Jewelers , is furnishing inaccurate, misleading, and incomplete information on my credit report. The account shows 71 potentially negative months, including continuous CO ( charge-off ) reporting from XXXX through XXXX. A charge-off is a one-time event, not something that can be reported every month. Reporting repeated monthly charge-off codes constitutes illegal re-aging and violates FCRA 623 ( a ) ( 5 ) and FCRA 605 ( a ) because the Date of First Delinquency ( DOFD ) is not properly reported.

My credit report lists Status updated XX/XX/XXXX, but the payment history continues reporting negative information through XX/XX/XXXX. This is impossible and violates FCRA 607 ( b ) because the information is not accurate, not consistent, and not updated properly.

The account also reports Account charged off. {$1800.00} written off, while simultaneously reporting {$1800.00} past due. An account can not be both charged off and past due at the same time. After charge-off, the balance is no longer considered past due. This is materially misleading and violates FCRA 623 ( a ) ( 1 ) ( A ) for furnishing information known or expected to be inaccurate.

SYNCB is also reporting late payments ( 30, 60, 90, 120, 150 days late ) after the charge-off date, which is inaccurate because the account is closed and can no longer accumulate new late payments once charged off. This is another violation of FCRA accuracy standards.

Synchrony Bank has also failed to report the Date of First Delinquency ( DOFD ), which is required under FCRA 623 ( a ) ( 5 ). Without DOFD, the credit bureaus can not calculate the correct 7-year reporting period, and the account appears to be unlawfully extended on my credit file through continuous re-aging.

Additionally, because Synchrony Bank charged off {$1800.00}, they were required to issue a 1099-C ( Cancellation of Debt ) under IRS Regulation 1.6050P-1 and 26 U.S. Code 6050P. I never received this required IRS form, raising concerns that the charge-off was not processed correctly and that incomplete information is being furnished to the credit bureaus.

The combination of : 71 months of repeated charge-off reporting Incorrect status reporting Missing DOFD Missing IRS 1099-C Contradictory past due + charged off information Reporting negative data after the status update date makes the tradeline inaccurate, misleading, and non-compliant with the Fair Credit Reporting Act.

I am requesting CFPB investigation and intervention to require Synchrony Bank to correct their reporting practices or delete the tradeline entirely if they can not validate and correct the information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation