Consumer complaint received 2024-06-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Bank of America put a restriction on my account on XX/XX/XXXX. I was no longer able to use my debit card or make withdrawals. I contacted them on XX/XX/XXXX and they told me that the account was frozen but didnt have any information to provide and that I needed to call back in 48 hours. I called again on XX/XX/XXXX asking about the status for me to access my funds and they told me the account is closed but that it takes 48 hours to process and that I should receive a check in the mail. I called again on XX/XX/XXXX to get information on the status of my funds and they told me the account is not closed but that I have restricted acces and that I need to call back Monday XX/XX/XXXX. After about a week of contacting and receiving no information, I filed a CFPB complaint. The bank only followed up with me then and advised the account was closed and that there were third party checks deposited. I was advised that the funds of the third-party checks remained in the bank 's hold harmless account. 

In XXXX XXXX XXXXXXXX, I purchased a property from the sellers that were the issuers of the checks ( written out {$6000.00} for each ). The attached documents are in support of detailing the contractual requirements of the check issuers having had to mail the checks to my address. The checks were to be provided by me to the contractor issued on the checks, however, it was identified after completion of the work that the contractors completed the work without proper permits and operated under false contractors ' licenses. I attempted to resolve the issue with the XXXX XXXX XXXX ( XXXX ) to hold the contractor liable for operating under a false contractor 's license as well as not having applied for proper building permits. I therefore have no proof if the work was conducted per code. However, the XXXX concluded that they did not have enough evidence to proceed with the claim because there was no written contract between me and the contractor and the Escrow contract attached wasn't sufficient proof. 

I proceeded to ask my realtor to amend Addendum 6 and ask the sellers of the property to reissue the checks to my name so that I could find a different contractor willing to fix the work under permit requirements. My realtor sent the amended addendum to the sellers ' realtors, however, at least one seller 's agent confirmed that the client wasn't allowed to make changes outside the Escrow contract ( this was a divorce case, and each seller had their own real estate agents and divorce attorneys involved ). At this point the property was already signed over to my name and the sellers contract executed/Escrow contract closed. 

I have received a quote from a different contractor that is willing to perform the work under proper permitting conditions. Thus, I deposited the check as it was originally agreed upon in contract with the issuers of the check/sellers of the property for the foundation repair work in the Escrow agreement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief