Consumer complaint received 2025-01-19 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: TN

Complaint narrative:
Complaint Against XXXX 's Complainant : XXXX XXXX Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Respondent : XXXX 's Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Phone : XXXX Date of Complaint : [ Date of Filing with CFPB - Today 's Date ] Date of Incident : XX/XX/XXXX Nature of Complaint : Faulty Installation : Incorrect sink fit, damage to property during installation ( floors, water system ).

Misrepresentation : Incorrect sink type installed despite specific request.

Billing Errors : Double char

ges for countertop installation. Poor Customer Service : Difficulty c
ontacting XXXX 's, refusal to investigate damages, lack of resolution. 
Detailed Description : On XX/XX/XXXX, I contracted with XXXX 's for the installation of a countertop. We agreed on a price and installation date. However, the installers : Installed the wrong sink : I specifically requested an under-mount sink, but they installed a drop-in sink. 
Caused significant property damage : The installation crew caused damage to my newly installed floors. 
They broke a water pipe, resulting in water damage to the floor and requiring costly repairs. 
They tracked dirt and debris throughout my home, causing further damage. 
Demonstrated unprofessional behavior : The installers spoke no XXXX, hindering communication and resolution of issues during the installation. 
They lacked proper footwear, causing further damage to my floors. 
Attempts to Resolve : I immediately contacted XXXX 's to report the damages and the incorrect sink installation. However, XXXX 's : Denied responsibility : They blamed me for the damages, citing the use of a third-party installer as grounds for denying my claim. 
Failed to investigate : Despite providing photographic evidence of the damage, XXXX 's did not conduct a proper investigation. 
Provided poor customer service : I encountered significant difficulties contacting XXXX 's representatives. Calls were frequently placed on hold and then abruptly disconnected. 
Financial Impact : Damage to property : I estimate the cost of repairing the damage to my floors and water system at approximately {$XXXX}. 
Incorrect sink installation : I was forced to pay an additional {$XXXX} to correct the error and have the correct sink installed. 
Double billing : XXXX 's erroneously charged my account twice for the countertop installation, resulting in a double charge of {$XXXX}. 
Requested Relief : Reimbursement for property damage : {$XXXX} Compensation for pain and stress : {$XXXX} Credit to my XXXX 's account : {$XXXX} ( to correct the double charge ) A formal apology from XXXX 's Supporting Documentation : [ List any supporting documents, such as photographs of the damage, invoices, communication records with XXXX 's ] Signature : XXXX XXXX Date : XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation