Consumer complaint received 2025-02-23 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: EdFinancial Services
State: CA

Complaint narrative:
I am submitting a formal complaint in regards to my federal student loans that are currently being held with EdFinancial Services. 

My complaint is due to EdFinancial services continuing to add interest on my loans, despite documentation from their portal and email notices that I am enrolled in the XXXX repayment plan. Since this repayment plan is on hold due to ongoing litigation, I should not be accruing interest on these loans. According to the XXXX XXXX Notice I received on XX/XX/XXXX my interest rate is 0 % : " While you are in this forbearance no payment is required on your account and your interest rate will be set to 0 %. This means no interest will accrue while you are in the forbearance. '' ( see attached : " XXXX '' ). 

As of today -- XX/XX/XXXX -- I have accrued a total of {$6300.00} on an unpaid loan principal totaling {$84000.00}. 

On XX/XX/XXXX I was notified that my student loans would be transferred from my then servicer, XXXX, to EdFinancial Services. The XXXX XXXX XXXX transfer notice states : " XXXX transferred your account to Edfinancial so that one servicer manages all of your federal student loans and assists you on EDs behalf. This transfer will not impact the existing terms, conditions, interest rate, or available repayment plans of your federal student loan ( s ). The current principal balance of your loan ( s ) is {$84000.00} with {$2600.00} in outstanding interest as of the date of this letter. 

IMPORTANT : If you were already enrolled in auto-debit payments with your previous servicer, the bank account information used will be transferred to Edfinancial and your payments will continue to be automatically debited each month. Your payments will be posted to your student loan account within three to five business days and will be applied with an effective date that is the same as your payment due date. If you access your account before the bank account debit and/or the Edfinancial account payment posting occurs, your account may appear to be past due ; however, your status will be updated as soon as the payment application occurs. '' ( see attached : " XXXX '' ). 

Not only did I have to RE-ENROLL in autopayments when my loans were transferred to EdFinancial ( see attached : " XXXX '' ), but my loans have continued to capitalize interest, despite having received confirmation that my loans were enrolled in the XXXX repayment program ( see attached : " XXXX '' and " XXXX '' ). 

According to the following documents attached ( see : " XXXX '', " XXXX '', " XXXX '', " XXXX '', " XXXX '', " XXXX '' and " Edfinancial _ Printable Account XXXX '' ) I have continued to accrue interest while enrolled in the XXXX program, and EdFinancial has refused to refund or negate this interest capitalized on my account. 

The entire transfer and service process between XXXX and EdFinancial services has been a nightmare -- with my unable to get a resolution with either student loan servicer. This is wholly unacceptable and with the extensive documentation proving to the contrary, my student loans should not have ballooned to {$90000.00}. 

The Printable Account Information summary from EdFinancial 's Service portal alone proves that this egregious error should not have occurred ( see attached : " Edfinancial _ Printable Account IXXXX '' ). Additionally, the Printable Account Information Summary does NOT INCLUDE my XXXX payments in the amount of {$70.00} submitted in XX/XX/XXXX and XXXX of XXXX. The XX/XX/XXXX payment was a result of my account being " Past Due '' from the autopayment status NOT being transferred when my account was sent from XXXX to EdFinancial Services in the first place.

Company response to consumer: Closed with explanation