Consumer complaint received 2025-05-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Shellpoint Partners, LLC
State: CA

Complaint narrative:
b"Dear SFPB],\nI am writing to you today to report a potential case of fraud and illegal business practices by my mortgage lender, XXXX and their subsequent loan purchaser, Shellpoint Mortgage Servicing.\nMy mother passed away on XXXX, leaving me her home at ]. The property went into probate. My mom had a trust fund made up left me the home. I went to court with my mom's lawyer who wrote up the will and got everything put in my name. XXXX contacted me and offered a loan modification, stating I was an ideal candidate due to my circumstances. I was approved for a modification with payments oXXXX XXXX per month. However, XXXX then claimed they made a mistake and needed to restart the modification process, instructing me not to make any payments in the meantime.so they approved us for another modification we did a XXXX month trial period which went perfect . Are new contract monthly payments are to be aXXXX XXXX  every month due on the XXXX  ( have the contract in there writing we had to go get notarized. Was really looking forward to this cause I was getting scared I was passibly getting scammedXXXX days later we got served foreclosure paper work on our front door.I called XXXX XXXX immediately they said they sold our loan to a company called shellpoint and they where the ones who where for closing on our home.they promised me they wouldn't do this to us.We contacted Shellpoint immediately and told them what was going on with XXXX.shellpoint contacted XXXX  I guess to get updated on what are goals where.they took our home off foreclosure and where very apologetic.I asked them if they would honor XXXX modification they made up for us and they said they would .then we got the same routine saying they said they forgot to sign a document so the process has to start over again . I begged the person please let me make a payment of at least the amount of the last modification they wrote up and they said no we can not do that cause it would cause our modification to be denied.My wife and I call there just about every day nobody ever had any idea what was going on with our home.They approved us 2 more times for a modification.The last modification was for XXXX  a month . They know there no way we could afford that cause we been giving are bank statements every month to them . Unfortunately I been XXXX a few times I had suffered two major XXXX XXXX  im sure it's the stress I'm under over this situation.this has been the worst thing that I been threw in my life .I have a beautiful wife and XXXX lovely boys we all live in the home.every time we get approved for modification we get a notice of new sale dates typically the next month\nThis cycle repeated multiple times over two years, with constant changes in my point of contact and a lack of clear communication. Despite my repeated inquiries and compliance with their requests, they have scheduled a foreclosure sale for XXXX XXXX.\nI believe this situation may involve dual tracking, as [Lender's Name] pursued foreclosure while simultaneously offering loan modifications. I have extensive documentation, including the original loan modification agreement, correspondence with both lenders, and records of all phone calls.\nI am requesting your office investigate this matter thoroughly. I am concerned about the legality of these actions and the potential for predatory lending practices. Thank you for your time and consideration.\nSincerely, XXXX XXXX  phone number XXXX XXXX XXXX my wife XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation