Consumer complaint received 2024-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
My TIN and SS ID, name and personal information was unlawfully used without my consent in connection with a Wells Fargo checking account. False and untruthful statements were made on a customer profile update. Without my knowledge my electronic signature was captured under false pretense on a federal form that was completed by the banker and unseen, not reviewed, consented to or authorized by me. This information was transmitted to my banking profile and the IRS unlawfully to which i had no knowledge and did not consent to signatureDate of Incident : XX/XX/year> Location of Incident : Wells Fargo Bank, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Alleged Perpetrator : Banker : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have reported the matter to WF : Case Number : XXXX. Incident description to WF Board Communications.

Particulars of Incident and Basis of Complaint : I am a Wells Fargo customer and have an individual checking account. The incident of today represents alleged unethical and deceitful practice in a financial institution. A banker fraudulently has undertaken to author documents containing false statements on a customer " customized summary '', that he is aware are false statements not truthfully documenting fact. The banker has also undertaken to secure a signature of certification and attestation on a federal IRS " Substitute Form W-9 ', without my knowledge, consent, review or awareness. The banker obtained a signature from me via electronic signature pad posturing the signature ( s ) as required to update my Wells Fargo " Profile '' when in fact the banker had without my knowledge completed a Substitute Form W-9 to which I was unaware and did not see or review, and to which he had me sign the electronic key pad therefore having me certify under penalty of perjury that the information on the Substitute Form W-9 was accurate and correct. I was led to believe I was signing for the bank 's requirement of the requested " Profile Update ''. The profile update was a ruse in order to lead me into providing signatures. The Banker falsified information on the Customer Customized Summary page and the Banker in the most deceitful of practice obtained my signature on a federal document to which I knew nothing of the document and at this time have no idea why this was sourced, what it means, or why the banker has undertaken in deceitful action to get my signature on a form to which I had no idea existed or that I was signing. The undertaking in this incident is suspicious and represents mindful intent to deceive under false pretense. Furthermore, my purpose in going to the branch was for a XXXXXXXX XXXX. scheduled appointment to have a notary at the bank notarize a POA document for vehicle title transfer. My meeting with the banker was for notary services only and had nothing to do with banking, my checking account or any financial transactions or discussions. The banker asked for my driver 's license and WF Debit Card. He then asked me to enter my PIN and deceitfully got my signature captured on this form. If the information on the Substitute W-9 had been false and incorrect the banker would have, in the most illegal violation, had me commit perjury in certification. This is a serious offense to which we ask for investigation and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation