Consumer complaint received 2025-10-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
Im filing this as a complaint against the US Department of Education and loan servicers regarding the account and debt number listed above. 
I was first contacted about this matter in XXXX of XXXX. I replied to their claim, in XXXX of XXXX, that I had no student loans and requested a full and verified disclosure relating to the matter. They refused to give any information regarding the origin or source of the loan, other than sending me a copy of a signed promissory note, of which I questioned its signature. They replied again to my response, in XX/XX/XXXX, with instructions to send documents with my signature and verified addresses with dates corresponding to the years of the note. At the time, I could not locate any documents dating that far back and as time lapsed, I was not able to respond. I was no longer contacted by their office again, until this year XX/XX/XXXX, when my tax refund was withheld. 
Since this action, I have called repeatedly to get information regarding this matter only to be placed on hold and redirected to different departments and given misinformation. In XXXX of this year XXXX, I was finally able to get through to someone in the Borrowers Defense Department who informed me that the loan was taken from XXXX XXXX XXXX and that ; the Default Resolutions Group was the servicer of the loan. They then instructed me to report this to the credit agencies and to file an Identity Theft claim with the Federal Trade Commission, which I did. After completing these tasks I forwarded all the information and letters to, the Borrowers Defense, the Default Resolutions Group and the Office of Inspector General. The Default Resolutions Group then responded to this information saying that, they did not service any loans from XXXX XXXX XXXX and claimed that it was a consolidation loan taken through XXXX XXXX XXXX. 

I am completely dissatisfied with the mishandling of my review. From the beginning of this matter, the servicers/processors seem to have purposely, not been responsive in providing information and disclosures regarding the matter or its review for discharge. Instead I have been given incorrect information and a total dismissal of the information they instructed me to provide. I have properly followed their procedures and instructions but, to no avail. As a result, I continue to endure collection activities on a debt that the state and federal law would eliminate or discharge. A full disclosure is necessary ; especially if this loan is associated with actions made by XXXX XXXX XXXX, a school that I have never attended and have had no affiliation. 
As I have maintained in all of my correspondence regarding this claim, I have not willfully or knowingly agreed to any consolidation or agreement relating to this matter. Any signature of mine affixed to any documents involving this purported loan are questionable, as I have no knowledge of their origin or producers. The promissory note, sent to me by their office is insufficient as, it is only one page of, a three page document ; pages 2 and 3 are missing from the full document. If this missing information is associated or consolidated with XXXX XXXX XXXX, it is not through any authorization of mine. 
I am seeking, a full verified accounting disclosure and itemization producing all the real documents and proof of standing regarding this matter. It is my right, as part of the protections and benefits intended to serve me under law.

Company response to consumer: Closed with explanation