Consumer complaint received 2025-03-24 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
On XX/XX/XXXX we had a guy by the name of XXXX XXXX call and tell us that he was with Chase Fraud Protection. My girlfriend didn't believe him and hung up and called the number back that he called from. When she did, it rang into Chase 's Fraud Prevention line. So the guy called back and said I see that you verified would you like to proceed. The guy then said that her bank account had been hacked and that someone was sending XXXX money out to people and that it was flagged and it needed to be stopped. The guy had all of her XXXX contact information and also had all of her banking information, who money had been paid too and so on. He said he was going to contact XXXX on her behalf and get the payments to stop. As this is happening, multiple XXXX payments were being sent to me but were never going into my account. He said he got it all stopped and that the money would be going back into her account. Then he gained access to my account. The same thing started happening. XXXX XXXX payments were being sent to my girlfriend XXXX XXXX and text messages as such were coming into our phones. After he said he got those to stop and fixed with XXXX. The gentleman then said because my account had {$120000.00} in it, that made it a very high priority account. He told me that I needed to go to the bank and get a cashiers check of the full amount and put it into a new account that he would create for me so the rest of my money would stay safe. I was told that there were XXXX banks to not go to because they were compromised. There was an employee in the XXXX banks that was giving out personal information of the bank clients to another person that didn't work in the bank to hack accounts. The XXXX banks were told to not go to were on : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX and XXXX XXXX XXXX XXXX, XXXXXXXX XXXX That the FBI had sent up surveilence in the banks and were watching the employees to see who was giving out the information. I was told to go to XXXX XXXX XXXX XXXX, XXXXXXXX XXXX  branch to get the cashiers check. I was to write the check out to XXXX XXXX, the banks supervisor because they would be able to release my funds immediately into my new account so, I wouldn't have to wait the allotted days for the funds to be released. So after being under ansethesia from having a neck procedure done just a few hours prior, he gave me my temporary debit card to put on my digital wallet so I would be able to put the funds into my account once I got the cashiers check. That number was : XXXX exp. XX/XX/XXXX code XXXX pin XXXX. I was instructed once I went into the bank, I wasn't to have my phone on speaker phone because it would make a loud beep and it would alert the employees that the call was being recorded. Also, because that branch hadn't been flagged didn't mean that they hadn't been compromised. I was told to not give any personal information about myself and was supposed to just get the check and to keep XXXX XXXX on the phone for any questions. So we get into the bank and the employee had to get the manager to get release my funds since it was so large. The XXXX XXXX XXXX didn't ask me any questions other than are you making a big purchase. XXXX XXXX could see who and what they were doing in my acount because he was telling my girlfriend. So they gave me the check. I went outside to the ATM and put it into what was supposed to be my new debit card. I am still heavily sedated anesthesia from the an through all of this. XXXX XXXX then said my new account would be on my online profile any minute and so would my funds. Well it never happened. I lost my whole entire life savings. I am a XXXX vet who was XXXX  in XXXX. That money was from my XXXX  XXXX and my XXXX money. Money that I had to rely on to help me survive. Money to help take care of me and my family. Now its gone. I made a report with Chase bank and they refuse to give me any information because they say I would be trying to fraud them. Funny how they say that when we got the call from Chase XXXX XXXX. The claim number with Chase is XXXX. Chase has also closed my account because they didn't have a police report. I did call and made a police report and gave them the police report number of XXXX and XXXX XXXXXXXX XXXX XXXXXXXX. I just need my money back and I feel as if there is not XXXX person helping me.

Company response to consumer: Closed with explanation