Consumer complaint received 2026-04-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
I am filing a formal complaint regarding unauthorized transactions on my account with JPMorgan Chase. Beginning on or about XX/XX/year>, funds have been repeatedly withdrawn from my account and/or charged to my credit card without my authorization. I did not enroll in autopay for these transactions. Once I became aware of the issue, I contacted Chase and explicitly requested that all automatic payments be stopped. Despite this request, the unauthorized charges continued. I also informed Chase representatives that I am currently unemployed and experiencing financial hardship. I stated that I would make manual payments when able. However, charges continued to be processed without my consent. These actions have caused significant financial hardship and have negatively impacted my credit. This situation involves : Unauthorized transactions Failure to stop payments after notice Improper handling of disputed or fraudulent charges Requested resolution : Immediate stop to all unauthorized charges Full refund of all unauthorized transactions ( total estimated amount : {$2000.00} ) Correction of any negative credit reporting related to these charges A full investigation into this matter I request a prompt written response and resolution. I have made multiple attempts to resolve this issue directly with Chase before filing this complaint. I have spoken with at least five different representatives regarding these unauthorized transactions. Despite clearly explaining that I did not authorize these charges and requesting that all automatic payments be stopped, none of the representatives were able or willing to resolve the issue. The unauthorized charges continued even after these communications. This demonstrates a failure by Chase to properly investigate or address my concerns, and a failure to stop unauthorized activity after receiving notice. I am again requesting full reimbursement of all unauthorized transactions, confirmation that all automatic payments have been stopped, and correction of any negative credit reporting related to this issue. As a result of these unauthorized and unresolved charges, my account now reflects a balance exceeding {$2000.00}. This balance is directly tied to transactions that I have disputed and did not authorize. Despite multiple attempts to resolve this issue with Chase, the charges continued and accumulated. This has caused significant financial hardship and has negatively impacted my credit standing. I am requesting that all unauthorized charges be removed from my account, that the balance be corrected accordingly, and that any associated fees, interest, and negative credit reporting be reversed. I request that all collection activity, late fees, and interest be paused while this dispute is under investigation. This is a formal billing dispute under the Fair Credit Billing Act.

Company response to consumer: Closed with explanation