Consumer complaint received 2024-03-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
I am writing to formally dispute the accuracy of the information contained in my credit report regarding the account associated with XXXX XXXX XXXX, XXXX. After conducting a thorough review of my credit history, I have identified several discrepancies and inaccuracies that I believe warrant immediate attention and correction. 
The account in question contains erroneous information that is in violation of the Fair Credit Reporting Act ( FCRA ), specifically in the following aspects : * Inaccurate Reporting of Charge-off Date : According to the documents provided by the creditor, the account was charged off in XXXX. However, the credit report inaccurately states that the charge-off occurred in XXXX. This discrepancy misrepresents the account 's history and negatively impacts my credit score and financial standing. 
* Inconsistent Reporting of Payment Activities : The credit report contains conflicting information regarding payment dates, late charges, and total amounts due. These inconsistencies not only make it difficult for consumers to understand their financial obligations but also raise doubts about the integrity and accuracy of the reported data. 
* Failure to Provide Proof of Payments : Despite repeated requests to the creditor, I have not received sufficient documentation to verify the payments made on the account, including confirmation numbers, receipts, or any other supporting evidence. The inability to provide proof of payments further undermines the accuracy and validity of the reported information. 
Under the FCRA, credit reporting agencies are required to ensure the accuracy and integrity of the information contained in consumers ' credit reports. Specifically, the FCRA stipulates the following provisions : * Accuracy of Information ( XXXX XXXX. XXXX ) : Credit reporting agencies must maintain reasonable procedures to ensure the maximum possible accuracy of the information provided in consumers ' credit reports. 
* Investigation of Disputes ( XXXX XXXX. XXXX ) : Upon receiving a dispute from a consumer, credit reporting agencies are obligated to conduct a reasonable investigation and correct any inaccuracies or incomplete information found in the credit report. 
* Deletion of Inaccurate Information ( XXXX XXXX. XXXX ) : Credit reporting agencies must promptly delete or correct any information that is found to be inaccurate, incomplete, or unverifiable. 
Based on the aforementioned discrepancies and violations of the FCRA, I hereby request that the account associated with XXXX XXXX XXXX, XXXX be deleted from my credit history and report. I urge you to conduct a thorough investigation into the accuracy of the reported information and take appropriate action to rectify the inaccuracies. 
Thank you for your attention to this matter. I look forward to receiving confirmation of the deletion of the disputed account from my credit report in accordance with the FCRA. 

Based on the information provided, here 's a list of inaccuracies reported by the creditor along with the corresponding FCRA laws they may be violating : * Reporting the account as charged off in XXXX instead of XXXX : * FCRA Violation : Section 623 ( a ) ( XXXX ) ( A ) requires furnishers of information to credit reporting agencies to provide accurate information. 
* Failure to provide proof of payments made, confirmation numbers, receipts, etc. : * FCRA Violation : Section 611 ( a ) ( XXXX ) ( A ) gives consumers the right to dispute inaccurate information on their credit reports and requires furnishers to conduct a reasonable investigation. 
* Providing inadequate documentation to validate the debt : * FCRA Violation : Section 623 ( a ) ( XXXX ) ( B ) mandates furnishers to report accurate information and conduct reasonable investigations into disputed items. 
* Failure to provide timely investigation : If the creditor did not conduct a reasonable investigation within 30 days of receiving your dispute, it would be a violation of Section 611 ( a ) ( XXXX ) ( A ), which requires furnishers to promptly investigate disputed items. 
* Failure to correct or update inaccurate information : If the creditor did not correct or update the inaccurate information on your credit report after completing the investigation, it would violate Section 611 ( a ) ( XXXX ) ( B ), which requires furnishers to correct inaccurate information. 
* Re-aging the account : If the creditor inaccurately reported the date of the charge-off to extend the reporting period on the account, it would violate Section 605 ( a ) ( XXXX ), which prohibits the re-aging of accounts to keep negative information on a credit report longer than legally allowed. 
* Failure to report account as disputed : If the creditor did not indicate that the account is in dispute on your credit report during the investigation process, it would violate Section 623 ( a ) ( XXXX ), which requires furnishers to notify the credit reporting agencies of disputed information. 

Continuing to report inaccurate information, such as misrepresenting the date of the charge-off or failing to update the account status after an investigation, would constitute a violation of several FCRA provisions : * Section 607 ( b ) : This section requires furnishers of information to ensure the accuracy of the information provided to credit reporting agencies. Continuing to report inaccurate information would be a violation of this requirement. 
* Section 623 ( a ) ( XXXX ) ( A ) : This section mandates that furnishers must provide accurate information to credit reporting agencies. Failure to update or correct inaccuracies in reported information would violate this provision. 
* Section 623 ( a ) ( XXXX ) : Furnishers are required to conduct reasonable investigations when a consumer disputes the accuracy of information. If they fail to do so and continue to report inaccurate information, it would be a violation of this section. 
* Section 623 ( a ) ( XXXX ) : This section requires furnishers to notify the credit reporting agencies of the results of an investigation and to correct any inaccurate information. Continuing to report inaccurate information after the investigation would be a violation of this provision.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief