Consumer complaint received 2024-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
Case # : XXXX Subject : Urgent Resolution Required : Final Notice of Credit Reporting Inaccuracy Dear Sir/Madam, I am writing to address a matter of utmost urgency and concern regarding the mishandling of a credit card account associated with my name. Despite previous acknowledgments of fraudulent activity leading to the closure of said account, I have discovered that it continues to be inaccurately reported as active to the credit reporting agencies. 

This persistent error is not only unacceptable but also poses a direct threat to my financial well-being and professional standing. As a Technology Business owner operating in XXXX, the accuracy of my creditworthiness is paramount to the success and stability of my operations. Your failure to promptly rectify this situation has severe implications that extend beyond personal finances, impacting the viability of my business. 

I remind you of your legal obligations under federal and state laws, including the Fair Credit Reporting Act ( FCRA ) and relevant California consumer protection statutes. The ongoing inaccurate reporting violates my rights as a consumer and exposes your institution to potential liability for damages resulting from negligence and non-compliance. 
In light of the seriousness of this matter, I must insist on immediate action to correct the inaccuracies on my credit report. Failure to do so within the shortest possible timeframe will leave me with no choice but to pursue all available legal remedies, including initiating civil proceedings seeking compensatory and punitive damages for the harm inflicted upon me. 

Furthermore, it is crucial to address the assertion that purchases were made using the account and payments were received from a debit card and bank account in my name. While these transactions may have occurred, it is imperative to recognize that identity theft is a sophisticated crime capable of deceiving even vigilant individuals. The occurrence of transactions does not absolve your company of its responsibility to promptly investigate and rectify fraudulent activity. 

I have taken proactive steps to address the identity theft, including filing reports with the Consumer Financial Protection Bureau ( CFPB ), submitting an Identity Theft Report to the Federal Trade Commission ( FTC ), and cooperating with local law enforcement authorities. Additionally, as an active-duty member of the military, frequent deployments further underscore the vulnerability of my personal information and the urgency of resolving this matter swiftly. 

Be advised that I will be closely monitoring this situation and will not hesitate to escalate my efforts if necessary. The consequences of inaction will be severe, and I trust you comprehend the gravity of the situation. 

I expect a prompt response outlining the steps taken to rectify this issue and a timeline for resolution. Your cooperation in this matter is not just requested but demanded as a matter of urgency and principle. 
Sincerely,

Company response to consumer: Closed with explanation