Consumer complaint received 2018-05-07 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, Pa XXXX Loan # XXXX Wells Fargo Bank To : I am writing you asking for some assistance and support to help, saving my home with wells fargo Bank. I recently had some set back that lead me to be late on payments and have miss payment .During that time I had a loan Modifications.I been calling and writing the bank asking for help to get back on track. They told me to re-apply for a loan Modification which I done, but was denied .I was only oweing XXXX and the prices just going up and up .During this time I ask to be on a payment agreement and was told no, also they told me if I get to reinstate my loan I would have only have 30 days to pay XXXX where would I get that from.I am a single parent with kids in the home .Wells fargo telling me to short sale my home, I feel like they dont want to help me and just want to see me and my family homeless. I been thru Hud couseling and my counsel is XXXX XXXX whos trying her best to help me save my home her office is @ XXXX XXXX XXXX XXXX. 
XXXX XXXX XXXX XXXX Phone : XXXX Fax : XXXX Website : XXXX Agency ID : XXXX XXXX XXXX XXXX XXXX XXXX, Pennsylvania XXXX She was looking into different grants and programs to help me out.All the other people I went for help seems like its a no win thing.I went to court but nothing happen, because wells fargo didnt propertly serve me any court papers .So my court date I have to wait for it too come in the mail.They are trying forclose on my home, I am begging please to help me .I am a single parent working mom, where would me and my children go if we get put out Believe me Iam trying I want go back to school right now I cant because ei would over stress, because I dont know if I will come home to a home..I ask can the payments go on the end of my mortagage, but I was told no.They say we dont want your house, but wont and cant give me any assistance .Then said if I done a repayment thats price will be double that amount XXXX every 2 weeks until its paid off or it can go as long as 12 months .every day I m watching the news and reading about them getting over on consumers with false loan modifications and bank accounts and so on.I am not a bad person I just need a little help, thru out all this some wells fargo member was mean and rude .But I just prayed for everyone for better days, I prayed for myself, the wells fargo rep and the underwriting that they say keep denieding me for everything .Im stress out heart broken over the fact I may be losing my home and there s no help out here .Is it something you can do to help me? I am trying to get my credit straight and better .Because refiance I was denied .Is there any grant money out here to help people get caught upon their mortgage.I very much appreciate you and your time to read my letter XXXX thank you in advance for help .They have an lawyer and sheriff people of XXXX all ready to take my home I contact save my home, I apply for other loans to get help was denied .They people coming out to the house taking picture of my home scary my kids .this is sad. I look forward to hearing from you. 




Thanks, XXXX XXXX XXXX XX/XX/XXXX SS # XXXX XXXX XXXX XXXX XXXX, Pa XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation