Consumer complaint received 2026-05-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: REGIONS FINANCIAL CORPORATION
State: KY

Complaint narrative:
In XXXX, I contracted with XXXX XXXX XXXX ( also operating as XXXX XXXX XXXX XXXX ) for a solar panel installation on my home in XXXX, Kentucky. As part of the sales transaction, XXXX XXXX XXXX arranged financing through EnerBank USA for {$20000.00}. The loan was opened in XX/XX/XXXX ( account ending in XXXX ). XXXX XXXX XXXX never completed the installation. The solar panel system was never finished, never permitted, never inspected, and never connected to the utility grid. I received absolutely no benefit from the {$20000.00} in loan proceeds. In XX/XX/XXXX, the U.S. District Court for the Eastern District of Tennessee placed XXXX XXXX XXXX under federal court receivership after a joint lawsuit filed by the Kentucky and Tennessee Attorneys General. XXXX XXXX XXXX XXXX found good cause to believe XXXX XXXX committed ongoing violations of the Consumer Financial Protection Act. The Kentucky Attorney General 's investigation specifically found that XXXX XXXX likely not only defrauded customers but failed to pull proper permits and failed to properly install solar power systems. XXXX XXXX was permanently banned from doing business in the Commonwealth of Kentucky. Over XXXX Kentucky consumers filed complaints all describing the same pattern I experienced : incomplete installations, permits never pulled, and systems that never functioned. I filed a formal complaint with the court-appointed federal receiver, XXXX XXXX XXXX XXXX XXXX XXXX XXXX through the official receiver website at XXXX Under the FTC Trade Regulation Rule on Preservation of Consumers ' Claims and Defenses ( 16 C.F.R. 433 ), commonly known as the FTC Holder Rule, any home improvement loan arranged by or through a contractor must contain language making the lender subject to all claims and defenses the consumer has against the contractor. Because XXXX XXXX XXXX arranged this EnerBank loan as part of its solar sales transaction, EnerBank is legally subject to my complete failure of consideration defense and fraud claims against XXXX XXXX. A {$20000.00} loan for a solar installation that was never completed represents a total failure of consideration the entire contractual purpose of the loan was never performed. Under the FTC Holder Rule, EnerBank can not legally collect on this obligation. Despite the XX/XX/XXXX federal court receivership order which was publicly reported and widely known in the lending industry EnerBank continued aggressive collection activity on this loan and began reporting the account as 180 days past due beginning in XX/XX/XXXX. The account has been reported at 180 days past due continuously for over 11 months. The reported balance grew from the original {$20000.00} to {$23000.00} an increase of {$3200.00} in interest and fees on a loan whose underlying purpose was never fulfilled by the contractor EnerBank chose to work with. I sent EnerBank a formal written demand via Certified Mail on XX/XX/XXXX requesting : ( 1 ) complete cancellation of the {$23000.00} loan balance under the FTC Holder Rule ; ( 2 ) deletion of this account from all three credit bureaus ; ( 3 ) the original loan contract including the mandatory FTC Holder Rule notice required by 16 C.F.R. 433.2 ; ( 4 ) all XXXX XXXX origination and referral records ; ( 5 ) installation completion documentation ; ( 6 ) itemized balance accounting ; and ( 7 ) EnerBank 's internal analysis of its FTC Holder Rule obligations following the XX/XX/XXXX receivership. As of the date of this complaint, EnerBank has not responded. I am also providing notice that my Social Security Number was confirmed compromised in XXXX separate data breaches : XXXX XXXX XXXX ( breach window XX/XX/XXXX through XX/XX/XXXX ) and XXXX XXXX XXXX ( breach window XX/XX/XXXX through XX/XX/XXXX ). Federal law enforcement was notified for both breaches. I am requesting confirmation that this EnerBank loan was properly originated using verified identity documentation and was not impacted by identity theft activity. EnerBank 's continued collection and negative credit reporting on a loan for services never rendered by a contractor a federal court found committed fraud is causing direct and ongoing harm to my creditworthiness, my ability to qualify for a mortgage on my primary residence, and my financial wellbeing. I am requesting the CFPB investigate EnerBank 's refusal to honor its FTC Holder Rule obligations and order cancellation of the {$23000.00} remaining balance and immediate deletion of this account from all consumer reporting agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation