Consumer complaint received 2025-07-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I was turned down for credit about a month ago by a company which stated my denial was based on the results of my Experian credit report. The law states that in this type of situation Experian has to provide me a free copy of my Experian credit report. It was impossible to get XXXX without creating a membership to Experian. I have no desire to be a member of experian. So got a phone number which is claim to be the Experian support phone number. My call was answered by a very rude robot who explained to me in robot language that my issue is not important enough to get a human employee of Experian to help me. She said that I needed to go online and create an account with Experian. I entered all the information Experian required to create an account my phone number was verified I was given code which I entered for verification and pushed the button " create an account ''. Error message popped up right away stating that " they have a server problem right now try again later ''. I did it again being very careful to enter correct information in each box. I got the same error message again. At the bottom of the error message was fine print which gave me a phone number to call in case I had problems. I called the number and my call was answered by a very rude robot. The same robot as my initial call to Experian. This is been going on for well over a month now I tried XXXX times to enter the information because it's Error Message States that is probably Experian has the problem please try again later. This would be funny but my situation is very serious. In XXXX I went in the hospital for my third back XXXX I was very successful realtor at the time with a wife XXXX years younger XXXX baby boys and an XXXX XXXX XXXX mother all of them I took care of and looked out after. XXXX days later I came home in a wheelchair I was told to wait XXXX for Obamacare if I didn't have {$200000.00} to fix the mess that was made of my back. Fortunately my wife had been saving for XXXX years I paid all the bills cleaned her credit got her XXXX credit cards {$500.00} each and told her don't ever use these. She divorce me shortly after The XXXX. By that time her credit was in the XXXX score range see it saved about {$30000.00} as a maid and had {$140000.00} available on XXXX credit cards which she never used once so her and the boys would be fine and I just let everything go there was nothing I could do. And I applied for XXXX well here we are years later my mother 's still alive XXXX XXXX XXXX, our boys A students, and their mom is in bad shape. I have to support everyone again and I have not even thought about credit in years but I have to get a car I had to have the ability to get a loan if necessary I had to take care of my mother our boys straight As students musicians and athletes need right sometimes after school or after practice and I tried to get a car and I was turned down based on something on my Experian credit report which I can not access this is the only way I could say anything to someone related to this issue and technically you're not but I hope that you guys read this. I guess it has been therapeutic it's better than kicking a hole in the wall and trying to find that rude robot I hope you print this somewhere I hope someone at experience gets to read this because my situation isn't good neither is my mom 's or my boys or my ex-wife thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation