Consumer complaint received 2024-07-26 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: PA

Complaint narrative:
XX/XX/XXXX - I had already notified my landlord that I would be vacating my the premisis of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  in accordance with my lease. I went onto my XXXX XXXX Account online and followed the steps to put in a Stop Service Ticket for my Account. I received an email from XXXX on XX/XX/XXXX at XXXX Confirming that my account XXXX would be stopped on XX/XX/XXXX for electric services, and that my final bill would be sent to XXXX XXXX XXXX XXXX XXXX XXXX XXXX I checked then to see my open orders and nothing was showing up. I called into XXXX to see if they could help me confirm that the stop service had gone though and spoke with a customer service rep. They tried to put this through as well and said that they got an error. They said that I should wait a few days and try again. I did this and then I was getting errors as well. I continued to try and get someone to help me with this matter over the course of XXXX and no one at XXXX was able to help I had multiple reps tell me that they had put tickets in. I tried again on XX/XX/XXXX, and so did reps to put in XXXX XXXX TIckets for my accounts. I have XXXX confirmation emails from XX/XX/XXXX stating that my service will be stopped on XX/XX/XXXX but myself and the reps also continued to get errors and nothing was showing up on my account. I was told that they would note my account that I would not have to pay for anything after XX/XX/XXXX and that they would be putting in a ticket with their XXXX Department to look into what was going on here. ( emails will be attached below for your reference ) I had also reached out to my landlord to see if they would be able to help with this as the electric was going into their name. On XX/XX/XXXX after my first communication with XXXX XXXX I reached out to my landlord and reminded them to have the electric put into their name. They thanked me. As nothing had been taken care of with XXXX by the time I had turned in my keys on XX/XX/XXXX I reached out to my old landlord again to see if they could try and reach out and help as well. I asked for them to please call and see if they could get it switched into their name so that i was not getting charged anymore. They asked me to send my bill info because they stated that XXXX seemed confused. I did send that to them. I have attached those emails as well - you will have to read through the chain but the dates i have put above coincide with the correspondence. I also attached the bill that I had sent to my landlord from XXXX to this as well. 

After this I had reached out to XXXX multiple times to try and speak with reps about what was going on and when this would be corrected. I am still to this day XX/XX/XXXX trying to get in contact with people who will give me information. I am attaching a word document to this with note that I had taken at each of my calls. I have asked them to send me written documentation that i would not be charged after XX/XX/XXXX and they stated that they are not allowed to do that. I have also asked them for the infomration for their legal department and they have refused to give me that information as well. Lastly I have asked for documentation on my account including all call logs, tickets that have been put in and communication notes between myself and them. They stated they are not allowed to give me that information either. They just keep having supervisors call me back. The supervisors call me back and state that this will not go into collections, or most recently that they would take this out of collections and put an extension on my account so that it does not go back into collections. This was not true and this bill with charges that were made after XX/XX/XXXX until XX/XX/XXXX when i did not live on the premises and made all efforts to correct this information was put into collections. This bill with a total of {$140.00} on it has a due date of XX/XX/XXXX - I have not received any other bills in the mail since then. This bill has usage added from XX/XX/XXXX to XXXX of {$10.00} which would be my responsibility. However I was on a budget plan. After the bill I paid at the end of XXXX I had a positive budget plan balance of {$16.00}. I used XXXX more in electric from XX/XX/XXXX to XXXX. If that is subtracted from my positive budget plan balance then XXXX would technically owe me {$6.00}. 

I have wasted hours over the last XXXX months making phone calls and trying to figure this out to the best of my ability with the help of XXXX XXXX and have not had any help. The last that i heard was that the XXXX that they had put in with IT was not even worked yet. So nothing with my case with XXXX has been moved forward with in the last 9 months. This has greatly affected my financial health and my XXXX XXXX with XXXX XXXX has gone from XXXX to XXXX since this has been put on my credit score. I am working on disputing this with them as well but will not hear back from them for some time. 

I did have a collections agency reach out to me on the phone about this debt. I only gave them my name so they would tell me what this was about. I let them know what was going on here and that they had to reach out to XXXX XXXX as this debt was not mine and that if they wanted me to send any information to them then they had to send me a letter to the forwarding address that XXXX has been using to send me bills. I have never gotten a written letter from this company. I did find out that this went onto my credit score because XXXX XXXX  app alerted me. The credit company that this is going through is I C System which is the only info as it is showing up on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation