Consumer complaint received 2025-03-03 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Monterey Financial Services LLC
State: IL

Complaint narrative:
Request that Monterrey Financial Services send/answer the following : XXXX Residences isnt a US company XXXX but in XXXX. 

I am very deeply concerned about the unethical and deceptive practices being used in the sale of timeshare memberships in XXXX to XXXX citizens. 
Companies like XXXX are engaging in fraudulent tactics, including making false or misleading statements about the benefits, costs, and availability of timeshare properties. These deceptive practices are often designed to create a false sense of urgency or to mislead consumers into making financial commitments they do not fully understand. 
Furthermore, companies like XXXX are using manipulative tactics such as serving alcohol to potential buyers in an attempt to influence their decision-making and close deals under pressure. 
This unethical approach takes advantage of vulnerable consumers, like myself, leading us to sign contracts without fully comprehending the long-term financial obligations or the true nature of the product they are purchasing. 
We asked direct questions and was told we could just walk away if we no longer wanted the timeshare as our social security numbers were not attached.. 

More XXXX citizens are raising this concern to call on both XXXX and XXXX authorities to investigate and take action against companies using deceptive practices, including false advertising and coercion through alcohol, to manipulate consumers into purchasing timeshares. 

Please provide the following : *Send debt validation letter *Payment History on Account *Send documentation with the original signature *Has there been any insurance claim filed on this debt? 
*See the chain of title to collect on this debt My family and I were deceived and lied to. 

During a timeshare presentation, it is illegal for companies to mislead or deceive consumers with false promises or misleading information. 

Under XXXX law, particularly the Timeshare Resale Accountability Act and Federal Trade Commission ( FTC ) regulations, deceptive practices in the sale of timeshares are prohibited. These laws require that all marketing materials, contracts, and sales pitches be truthful and accurate. 
Any attempt to coerce, mislead, or misrepresent the benefits or terms of a timeshare agreement is a violation of consumer protection laws. 

Additionally, as consumers, we trust international companies selling timeshares or memberships to prioritize our safety, especially when purchasing property abroad. When we invest in timeshares, we do so with the expectation that the companies involved will take every measure to ensure a safe and secure environment for us to enjoy our vacations and investments. Unfortunately, recent developments have raised significant concerns about the safety of XXXX citizens traveling to XXXX. 
Between XXXX and XXXX, there was a disturbing increase in the number of murders ( over XXXX ) and violent crimes involving XXXX citizens in XXXX. 
These tragic events have understandably caused many consumers, like myself, to reconsider our decisions to purchase timeshare memberships in the region. 
As we weigh the risks, the rise in XXXX calls into question whether the companies offering timeshares are doing enough to ensure the security of their clients in an increasingly volatile environment. 
Given this situation, we as consumers XXXX find it necessary to reconsider or even seek to exit timeshare contracts. 

Reasons we are wanting to terminate this membership/timeshare agreement in addition to deceptive pitch and fraudulent/deceptive practices include : XXXX. Increased Safety Risks : The surge in XXXX against XXXX citizens in XXXX makes it difficult to justify vacationing or investing in properties located in areas where security is a growing concern. If the timeshare company can not guarantee a safe environment or provide enhanced security measures, clients XXXX no longer feel comfortable or secure using their membership. 
As a result, I urgeCFPB, FCC and like companies to hold international timeshare companies accountable. And, companies like XXXX to also protect XXXX citizens from companies like this. 


I further request that relevant communication be sent to my email regarding this debt. Again, the cease and desist was specifically around calling me about the debt. 

I will continue to challenge this debt as it was completely misleading, deceptive and fraudulent, purposely. It was the sole intent of XXXX to be deceptive to sell my family a membership that was indeed a timeshare.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation