Consumer complaint received 2025-03-07 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: AZ

Complaint narrative:
To Whom It May Concern : I am submitting a formal complaint against XXXX XXXX XXXX in XXXX, AZ, regarding fraudulent move-out charges and their improper handling of my lease termination, which has resulted in an unjust {$2800.00} collection account on my credit report. The managements negligence and deceptive practices have financially harmed me, and I am requesting that the CFPB investigate this matter and take appropriate action. 

Background of My Tenancy My lease officially ended in XX/XX/XXXX, and I was permitted to remain on a month-to-month basis. 
I vacated the apartment on XX/XX/XXXX, well before the start of the XXXX billing cycle. 
The leasing office was consistently closed, and their phone was disconnected, making it impossible for me to provide a formal 30-day notice in person or over the phone.

Due to this, I hand-delivered a written notice and left it in the rent drop box, notifying management of my move-out and providing my forwarding address. 
I left the apartment in clean and undamaged condition, which I have video evidence of from the day I moved out. 
Issues with the Charges False Early Termination Fee / 30-Day Notice Violation ( {$770.00} ) My lease was month-to-month, meaning there was no fixed-term agreement to break that would warrant an early termination fee. 
The leasing offices failure to operate properly prevented me from submitting notice in person, yet I left a written notice in the rent drop box fulfilling my obligation. 
This is a pattern of deceptive business practices, as three other tenants have faced the same issue.

Improper Cleaning & Full Paint Fees ( {$280.00} & {$550.00} ) I have video evidence proving that I left the apartment in clean and undamaged condition at the time of move-out. 
No move-out inspection was conducted with me present, and I was not provided with an itemized breakdown of legitimate damage. 
A former leasing manager has confirmed that the complex routinely fabricates cleaning and painting charges to inflate tenant move-out costs. 
Fraudulent Rent & Prorated Fees for XXXX ( {$770.00} & {$10.00} ) I vacated on XX/XX/XXXX, yet I am being charged for XXXX rent despite not occupying the unit. 
Prorated charges should only apply if I actually lived in the apartment during that period, which I did not. 
Failure to Return Security Deposit ( {$300.00} ) My security deposit was not properly applied toward valid charges, and I have yet to receive any refund or explanation.

Supporting Evidence & Witnesses Three tenants are willing to testify that they experienced the same issue regarding wrongful move-out charges and leasing office negligence. 
A former leasing manager is prepared to testify that management frequently engages in these deceptive practices to financially burden former tenants.

Video evidence from my move-out date proves the apartment was left in proper condition, contradicting the cleaning and painting charges. 
Request for CFPB Investigation & Action I respectfully request that the CFPB investigate Desert Pines Apartments for violating tenant rights and engaging in deceptive debt collection practices. Specifically, I am seeking : * Removal of this fraudulent {$2800.00} collection account from my credit report.

* Correction of all inaccurate charges, including wrongful ETF, rent, and maintenance fees.

* A full refund of my improperly withheld security deposit.

* Regulatory action against the apartment management for deceptive billing practices.

This apartment complex has a documented pattern of abusing tenants through false charges, failure to process move-out notices properly, and sending illegitimate debts to collections. I am prepared to escalate this matter further if it is not properly resolved. 

Thank you for your time and attention to this serious issue. Please let me know if you require additional documentation or evidence.

Company response to consumer: Closed with explanation