Consumer complaint received 2024-09-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am reporting an adverse action taken by XXXX XXXX XXXX regarding my credit report. Despite my disputes, they have continued to report inaccurate information, including : Multiple charge-offs for the same debt, which is a violation of the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681c ( a ) and the XXXX XXXX guidelines, Section XXXX. 

Multiple repossessions ( R ) for the same event, which is a violation of the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681c ( a ) and the XXXX XXXX guidelines, Section XXXX. 

False or misleading statements about my debt/credit history, which is a violation of 18 USC 894 and the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681c ( b ). 

Failure to provide notice of sale before selling the vehicle, which is a violation of UCC 9-614 ( XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX 

Failure to apply proceeds from the sale to the borrower 's debt in a commercially reasonable manner, which is a violation of XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX 

Failure to provide an explanation of the calculation of the deficiency or surplus, which is a violation of XXXX XXXX ( XXXX XXXX XXXXXXXX ). 

Failure to provide a written notice of the amount of the debt, including the amount of the deficiency, within 5 days of the initial communication with the borrower, which is a violation of 15 U.S.C. 1692g. 

False representation of the amount of the debt, including the deficiency, in communication with the credit bureaus, which is a violation of 15 U.S.C. 1692e. 

Failure to provide a clear and conspicuous disclosure of the terms of the loan, including the deficiency balance, which is a violation of 12 CFR 1026.41 ( TILA ). 

Discrimination in the credit reporting process, which is a violation of 12 CFR 1002.9 ( ECOA ). 

These actions have caused significant damage to my XXXX XXXX, making it harder for me to obtain credit, suitable living, and loans. I request that the CFPB take action to : Correct the errors on my credit report, as required by the Fair Credit Reporting Act ( FCRA ) - XXXX U.S.C. XXXX. 

Remove the inaccurate information, as required by the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681c ( a ).

Provide compensation for damages, as allowed under the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681s. 

Investigate and take XXXX XXXX XXXX XXXX XXXX XXXX for their violations of the FCRA, 18 USC 894, UCC, FDCPA, TILA, and XXXX. 

Supporting documentation : Credit reports showing the inaccurate information. 
Dispute letters and responses from the XXXX XXXX XXXX XXXX 
Other relevant documentation. 

Laws cited : Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681c ( a ), 15 U.S.C. 1681c ( b ), 15 U.S.C. 1681i, and 15 U.S.C. 1681s. 
XXXX XXXX XXXX. 
XXXX XXXX guidelines, Section XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX. 
XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX 
XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX  ) XXXX 
XXXX XXXX ( XXXX XXXX XXXX ). 
15 U.S.C. 1692g.

15 U.S.C. 1692e.

12 CFR 1026.41 ( TILA ).

12 CFR 1002.9 ( ECOA ). 

Specifically, the XXXX XXXX guidelines state : Section XXXX : Accuracy of Information - Creditors must report accurate information. 
Section XXXX : XXXX - XXXX charge-off can only be reported once, when the creditor determines the debt is uncollectible. 
Section XXXX : XXXX - XXXX repossession can only be reported once, when the creditor takes possession of the collateral. 
Section XXXX : Updating Information - Creditors must update information on the credit report to reflect changes in the status of the debt. 
Section XXXX : Deleting Information - Creditors must delete information from the credit report when it is no longer accurate or relevant. 
Section XXXX : Dispute Resolution - Creditors must investigate and resolve disputes in a timely and accurate manner. 

Fair Credit Reporting Act ( FCRA ) - XXXX XXXX. XXXX ( a ) : The creditor failed to update the balance on your account to reflect the sale of the vehicle and the application of the proceeds. 
Fair Credit Reporting Act ( FCRA ) - XXXX XXXX. XXXX ( b ) : The creditor failed to provide accurate information about the status of your account. 
Fair Credit Reporting Act ( FCRA ) - XXXX XXXX. XXXX : The creditor failed to correct the errors on your credit report. 
Fair Credit Reporting Act ( FCRA ) - XXXX XXXX. XXXX : The creditor 's actions caused you damages, including harm to your XXXX XXXX and emotional distress. 
Uniform Commercial Code ( UCC ) - XXXX : The creditor failed to provide notice of sale. 
Uniform Commercial Code ( UCC ) - XXXX : The creditor failed to apply proceeds from the sale to your debt. 
Uniform Commercial Code ( UCC ) - XXXX : The creditor failed to provide an explanation of the calculation of the deficiency or surplus. 
XXXX XXXX XXXX Practices XXXX ( FDCPA ) - XXXX XXXX. XXXX : The creditor failed to provide a written notice of the amount of the debt, including the amount of the deficiency. 
XXXX XXXX XXXX Practices XXXX ( FDCPA ) - XXXX XXXX. XXXX : The creditor made false or misleading representations about the debt. 
Truth in Lending Act ( XXXX ) - XXXX CFR XXXX : The creditor failed to provide a clear and conspicuous disclosure of the terms of the loan, including the deficiency balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation