Consumer complaint received 2018-09-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: KEYCORP
State: OH

Complaint narrative:
XX/XX/2018 Attn : XXXX XXXX To : Ohio Attorney General Office From : XXXX & XXXX XXXX Dear Ms./Mrs./Mr. XXXX : We are responding to the complaint against XXXX XXXX at XXXX XXXX XXXX XXXX in XXXX Ohio XXXX In order to satisfy satisfaction and accord and properly resolve our issues with XXXX XXXX, we are asking that Ohio Attorney General Office please look to what Ohio 's revised codes state what affirms Merchants are in fact violating Ohio consumer Laws.

1. XXXX 's used 2 debit cards to hold funiture on XX/XX/2018. Nothing to do with cash refunds 2. XXXX 's explained to XXXX XXXX employees XXXX and Some manager on XX/XX/2018 that XXXX found cheaper furniture elsewhere which also included giving XXXX box spring and matress free along with the exact things XXXX wanted to sell XXXX but for {$1300.00} as oppose to buying XXXX XXXX XXXX for {$2000.00} ( which XXXX also excluded the box spring andd mattress ). In fact, XXXX told hills they could only include box spring and mattress for an additional {$700.00} making the total from XXXX a total of {$2700.00}. By the XXXX XXXX doing business with XXXX XXXX, not only did the XXXX   get a free box spring and mattress, the XXXX also saved a total of $ XXXX- $ XXXX= {$710.00} plus XXXX XXXX initially told the XXXX that they would sell the XXXX their box spring and mattress for {$250.00} but after a moment of thought the salesman " XXXX '' out of respectability, good faith and professional discretion told the XXXX if they were willing to buy the bedroom suit he would throw in the box spring and mattress free which XXXX never offered even after the XXXX asked XXXX to please do so.

3. XXXX explained to XXXX that XXXX realized that they had to go with cheaper merchant because the XXXX XXXX financial situation was not as great to finalize furniture with XXXX. XXXX argued, begged and pleading with manager at XXXX to please refund the XXXX XXXX debit funds but XXXX manager kept stating in alike that " weve got your money and even though you came here timely enough to be refunded, we are deliberatley going to steal, scam and take your money yes even despite you have received not 1 piece of furniture from XXXX. Yes even in spite of XXXX having no store postings of refund policy in it's storefront and ORC XXXX ( 1 ), ( 5 ), ( 6 ) and ( 7 ) clearly states in summary under ( 6 ) no merchant is allowed to make a statement of opinion to the consumer 's detriment despite XXXX lacks proper professional discretion in ending it's insistence of scamming the XXXX based on evidence that the XXXX explained to XXXX the XXXX no longer wanted to continue a relationship with XXXX but found favor with XXXX XXXX. 
4. The XXXX are not wards of the state or aliens nor illegal immigrants as to be treated like criminals. Ohio is part of the United States of America. America does not have values in which the federal government has allowed merchants to dictate to consumers that consumers may not end a financial relationship prior to  receiving goods. XXXX never received furniture from XXXX because XXXX knew or should have known that delivery of furniture after the XXXX had already received delivery fro XXXX XXXX would be the biggest embarrassment for XXXX to risk being filmed in the process of trying to make such an absurd delivery. 
5.XXXX are fed up with issue with XXXX and urges Ohio Attorney general Staff to take this time to force XXXX XXXX to do the honorable thing and refund every penny it took from the XXXX. It is a shame that even at this day and age that merchants today such as XXXX are acting as if they have a drug addiction so strong that it insists on holding onto folks money in this case the XXXX as if to ratify that " we ; ve got your money and noone is going to do anything about it. Saleman XXXX know that he told us if we found furniture elsewhere we would receive our debit funds back. Even the paperwork doesn't mentioned anything about restocking but the rude scheming manager even said we could get part of our money back but we would have to pay a {$600.00} restocking fee. then out of anger because the manager was called a sell out to his race and for the owner of XXXX he took offense and said " there's nothing to be refunded ''. But in order to not EVADE this issue 's importance, the XXXX are stating that XXXX will go down in history on the list as among merchants who are so pressed and desparate to steal from tax-payers that they would even go to the extent of trying to keep people 's money even when the buyers ( XXXX ) have purchased elsewhere. 
6. The XXXX are asking a plain question. Why is it so important for XXXX to hold onto the XXXX XXXX money? XXXX still have their furniture. The fact is the XXXX did business elsewhere. Ohio Attorney General, do we live in a country in which we are obligated or forced to do business with merchants who say we must do business with them. We have our bedroom funiture from XXXX XXXX. We do not want nor need XXXX XXXX furniture or business and we choose to do our business with our money as we see fit and would appreciate if noone tries to force us to do business with anyone we dont choose to. Simply put. Why are we having to beg for something that legally belongs to us? We never agreed that anyone would have power over us to control our monetary decisions. And never will sign such an agreement. The big question is : WHY HASNT XXXX TOLD OHIO ATTORNEY GENERAL THAT THEY NEVER TOLD THE XXXX THERE WILL NOT BE REFUNDS TO THE XXXX 'S DEBIT CARDS? TRUTH : SALESMAN XXXX TOLD THE XXXX THEY COULD DECLINE PURCHASE IF XXXX FOUND BETTER DEAL. THIS IS THE XXXX STATE OF MIND AND REQUEST OHIO ATTORNEY GENERAL OFFICE TO FORCE XXXX TO REFUND XXXX MONEY ASAP DUE TO TAKING ADVANTAGE OF THE XXXX MENTAL ABILITY. XXXX FAILED TO STATE UPFRONT PRIOR TO TRANSACTION WITH XXXX THERE WILL BE NO REFUNDS ON FURNITURE OTHERWISE XXXX   WOULD HAVE DECLINED PUTTING UP ANY MONEY FROM DEBIT CARDS. XXXX Rates XXXX F because XXXX has been overall a Dishonest business and consumers should receive relief. The XXXX are asking that Ohio Attorney General 's Office please get to the bottom of this senseless complaint. Respectully/ XXXX & XXXX XXXX

Company response to consumer: Closed with explanation