Consumer complaint received 2025-01-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XX/XX/XXXX Subject : Formal Complaint Regarding Inaccurate Late Payment Reporting Third Dispute Dear CFPB, I am filing a formal complaint against Equifax for failing to correct inaccurate information regarding late payments reported on my credit report for the account below : Creditor : XXXX XXXX XXXX XXXX Account Number : XXXX High Balance : {$8200.00} Balance Owed : {$6100.00} Date Opened : XX/XX/XXXX Last Verified : XX/XX/XXXX Late Payment Reported : XX/XX/XXXX This is my third request regarding this matter, following disputes submitted on XX/XX/XXXX and XX/XX/XXXX. Despite these previous disputes, the inaccurate late payment notation remains unresolved. This inaction violates both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
FCRA Violations 15 U.S.C. 1681i : Credit reporting agencies are required to conduct a reasonable investigation into disputed information. The persistence of this inaccurate reporting suggests that Equifax has failed to meet this obligation. 
15 U.S.C. 1681a ( c ) : The information reported must be complete and accurate. The late payment for XX/XX/XXXX is inaccurate and inconsistent with my actual payment history. 
15 U.S.C. 1681a ( c ) ( 2 ) ( A ) : Consumer reports must exclude inaccuracies in payment history and reflect transactions or experiences as they occurred.

TILA Violations 15 U.S.C. 1666b : Creditors are required to send periodic statements at least 21 days before the payment due date. Failure to comply with this provision likely caused the inaccurate reporting.

15 U.S.C. 1637 ( b ) : The periodic statements must accurately disclose the payment history and any obligations. The inaccurate reporting has negatively impacted my creditworthiness, causing undue harm.

Evidence of Inaccuracy My payment history for XX/XX/XXXX indicates that this account was paid as agreed and no payments were late. Despite this, Equifax has erroneously reported a XXXX late payment. The two-year payment history attached to my credit report highlights this discrepancy : Equifax Payment History ( Reported ) : XX/XX/XXXX : XXXX late Other months : Paid on time This false late payment contradicts my actual payment records and creates a misleading representation of my financial behavior. 
Requested Resolution I am formally requesting the following : Immediate removal of the XX/XX/XXXX late payment notation from my credit report. 
Written confirmation of this correction, along with the procedure followed during the investigation. 
If the late payment is not corrected, proof validating the accuracy of the claim, including detailed records, communication, and supporting evidence. 
Legal Expectations Pursuant to the FCRA, I expect a resolution and written response within 30 days of receipt of this letter. Failure to comply with these requirements will constitute a violation of federal law, leaving me no choice but to escalate my complaint, including filing with the Consumer Financial Protection Bureau ( CFPB ) and seeking legal recourse. 
Conclusion This is an opportunity for Equifax to uphold its legal obligation to ensure the accuracy and fairness of consumer credit reporting. I trust you will address this matter promptly and provide a resolution aligned with the requirements of the FCRA and TILA. 
Thank you for your immediate attention to this matter. 
Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief