Consumer complaint received 2025-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I am disputing inaccurate and misleading reporting by XXXX XXXX XXXX regarding the auto loan account number XXXX. Status : Paid in settlement, {$8700.00} written off. Original Balance : {$18000.00} Reported Negative Items : Charge-offs ( Dec 2023Oct 2023, XX/XX/XXXX, XX/XX/XXXX ). repossession ( XX/XX/XXXX ), past due notations ( XXXX XXXX ) .Upon review, the reported history contains multiple inconsistencies : The account is simultaneously reported as paid in settlement and yet shows charge-offs, repossession, and past due notations for periods after settlement. Some reported dates and balances do not align with the terms of the original contract or with the settlement agreement. The account status updates violate the Uniform Commercial Code ( UCC 3-606 & 9-406 ) regarding proper documentation of payment obligations and the application of settlement payments. Under FCRA 611 ( a ) ( 1 ) ( A ), credit reporting agencies must reinvestigate disputed information within 30 days and correct or delete inaccurate or unverifiable information. In addition, under the XXXX, the lender is obligated to maintain accurate records of account satisfaction and settlement. Misreporting this account may constitute a violation of both federal law and applicable commercial codes. XXXX XXXX Violation : If the account were actually marked as settled, charged off, or paid less than full balance, such a classification would legally constitute cancellation of debt under IRS XXXX XXXX XXXX XXXX XXXX, requiring issuance of an IRS Form XXXX to both the consumer and the IRS. No such form or notice has been received by me, confirming that no debt was forgiven or canceled meaning the account can not lawfully be reported as settled, charged off, or written off. Therefore, the continued publication of such a status violates FCRA 607 ( b ) ( accuracy and reliability of information ) and 611 ( a ) ( duty to reinvestigate unverifiable information ) due to the lack of verifiable accuracy and lawful basis. Additionally, under FCRA 1681s-2 ( b ), XXXX must XXXX or delete inaccurate information once notified of a dispute. Under the XXXX ( including XXXX, XXXX, and XXXX ), once an obligation has been satisfied or settled, the creditor can not continue reporting the account as delinquent, charged off, or repossessed if those statuses are inconsistent with the actual transaction history. Under FCRA 611 ( a ) ( 1 ) ( A ), credit reporting agencies must reinvestigate disputed information within 30 days and correct or delete inaccurate or unverifiable information. Under the UCC, the lender is obligated to maintain accurate records of account satisfaction and settlement. Misreporting this account may constitute a violation of both federal law and applicable commercial codes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation