Consumer complaint received 2024-02-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
I made a cash deposit on a Monday night at a Bank of America ATM for my business account around XXXX. I Had a very busy weekend in transportation and had bills coming up usually no problem it posts immediately. This time the ATM decided to eat my money and not give me credit for my deposit. Since it was late Monday night around XXXX no one was available to be reached on the phone until Tuesday morning. Frustrating, So I call first thing XXXX Tuesday morning. Documented that the first person told me to wait one business day for it to post before making a claim. Unusual, but I went along with it. Cash posts immediately so highly unusual to begin with. Next day comes around, Wednesday nothing in my account. So I call to make the claim. This is when I reached a very nice representative, but everyone including him starts blaming each other and says this could take 2-10 business days to rectify!! Meanwhile, No provisional credit given. See, Usually in this case, banks give the credit for the amount until their investigation is over. Not Bank of America apparently. This has not happened. In the meantime, my insurance payments and credit cards are due, i am unable to work because it requires money and im stuck waiting losing money because I can not work until I get this cleared up. This has cost me around 15 billable hours around XXXX this week alone while screwing my credit up and causing more expensive bills for 30 days until I can get moving again. This has caused serious damage to my financial situation and they are not helping. Thursday comes around still nothing, I go into the bank speak with a branch manager directly. I am on hold on the phone at the same time with bank of America customer service, 30 minutes pass I finally reach someone to speak with. This person lies to me about my situation its awful at first. I ask the manager to come in, the woman on the phone changes her voice and everything she said. Starts talking sweet. As the manager listens she shakes her head seriously appalled for me and how badly this situation is screwed up for me. Finally we get an expedited urgent 48 hour review to get this fixed and no response yet. Friday has passed and still nothing. Very few options left, Saturday is coming, holiday on Monday. If they do not update or give me my money ill be filing a police report for theft on Saturday. Basically so we can get the video footage proving my whereabouts. Trust me, I dont want to be on here complaining but this has caused too many issues and stress. All employees do is give you fake sorrys and its awful. Completely helpless. They do not care about the consumer nor even try its all follow orders. They only care about regulations and bs. Dont trust them with your money. I will be closing all my accounts not just because of a mistake, but because of how it was handled, the lying, lack of knowledge/care for me so I thought everyone should hear my horror story. I still havent received my money its almost Saturday.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief