Consumer complaint received 2026-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: NAVY FEDERAL CREDIT UNION
State: NJ

Complaint narrative:
To Whom this May Concern I am writing to formally request your urgent assistance in addressing a series of severe financial irregularities and service failures I have encountered with multiple online gaming platforms. My engagement with these services, primarily centered around XX/XX/year>, and continuing to the present, has resulted in substantial and documented financial detriment. Specifically, I have initiated numerous transactions with various online casinos, including but not limited to XXXX XXXX, XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, and XXXX XXXX XXXX My primary concern stems from consistent technical malfunctions within their gaming systems. These anomalies frequently impacted the integrity of game outcomes, leading to significantly reduced payouts compared to what was legitimately accrued, thereby preventing me from receiving deserved winnings. I possess extensive evidentiary documentation, including screenshots and video recordings, corroborating these instances of operational failure. Further exacerbating this situation, my checking accounts have been subjected to unauthorized or erroneous double-billing for these services. While it is unclear whether these charges originated directly from the gaming operators or from fraudulent entities exploiting related transaction data, the impact has been undeniably severe. I have diligently pursued resolution through direct channels with each respective gaming platform. My attempts to provide detailed incident reports, including requested game log IDs, timestamps, and dates of malfunctions, have consistently been met with a lack of substantive response or resolution. Furthermore, it appears that making formal complaints or achieving significant winnings has, on occasion, led to the unwarranted closure or banning of my accounts. My efforts to dispute these charges and recover funds through my financial institutions, notably Navy Federal, have also proven unsuccessful. Despite presenting clear and unambiguous transactional evidence of malfunctions and double-billing, disputes for over 25 transactions were denied, often citing the 'ongoing ' nature of the transactions as a justification. Even legal counsel specializing in online gaming has indicated the complex and challenging nature of pursuing these cases. These cumulative financial losses have had a devastating impact, leading to the unfortunate closure of my trucking business and the depletion of my life savings. What was initially perceived as a personal struggle with gambling has, through closer investigation of documented events and observed solicitation tactics, become apparent as a severe case of financial exploitation by these entities. My bank accounts continue to show signs of fraudulent activity, yet my concerns consistently face dismissal, often framed solely within the context of a gambling addiction. I am committed to pursuing every available avenue to recover these funds, which represent my diligent earnings. I believe I have been subjected to manipulative and fraudulent practices, and I am therefore seeking your urgent assistance in navigating this complex situation and recovering the substantial funds lost since XX/XX/year>. Thank you for your time and consideration of this critical matter. Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation