Consumer complaint received 2026-02-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: TRUIST FINANCIAL CORPORATION
State: MI

Complaint narrative:
My furnace broke XX/XX/year>. I had a local vendor come out to look at it, they recommended replacing the entire unit, they told me I can finance 0 % APR.

My wife and I filled out or application for the loan, we were approved for 12 months 0 % interest but if we miss a payment or do not pay the loan off in full, we will be charged $ XXXX in interest and fees. 

It is XX/XX/year>, I have called XXXX XXXX in Florida 3 or 4 times, I have informed them these calls are being recorded on my end just like they are recording on their end. I have voice recordings refusing tender - they WILL NOT let me make a payment. They have told me that there are " system issues '' and " technical issues funding my loan '' and that until the issues are resolved I can not make a payment. 

My first payment is due on XX/XX/year>, I have looked up reviews of this company online and seen MANY people saying their loans were charged massive fees and interest because they were unable to make a payment. This is a major issue, violation and they need to be dealt with immediately. I will continue to call them a few times a week, I will continue to document these calls via email ( I am emailing their customer service team every single call I make to document it ). I will also continue to record these calls - I have notified them that the calls are recorded to stay compliant with Florida XXXX party consent laws. 

I am happy to share these recordings of employees refusing tender if needed. 

In the attached documents I uploaded our actual contract that we signed, please see the following violations of THEIR OWN terms and conditions, as well as laws they are violating : Contract Violations : XXXX. Payment Schedule ( Page XXXX ) States payments are due " Monthly, beginning 30 days after the contract is purchased by XXXX XXXX XXXX '' By refusing payment, they're preventing me from fulfilling this obligation.

2. Late Charge Provision ( Page 6 ) " If a payment is more than 15 days late, you will be charged 5 % of Payment due or {$10.00} whichever is less '' By refusing payment, they're setting me up to incur late fees through no fault of my own. 

XXXX. Prepayment Rights ( Page XXXX ) " You may pay off this Contract in full or in part at any time '' They're denying my explicit contractual right to make payments. 

Critical Issue : The WPDI Promotional Offer This is especially problematic because I have a 12-month " With Payment Deferred Interest '' promotional period ( Pages XXXX ). 

If you pay off the full {$11000.00} during the 12-month promotional period : I pay {$0.00} in interest. 

If I fail to pay it off ( or miss payments ) : I get hit with ALL the retroactive interest at 23.989 % APR By refusing to accept my payments during this promotional period, they may be deliberately trying to ensure I : Miss the promotional payoff deadline Get charged the full deferred interest ( ~ {$19000.00} in total interest over the life of the loan ) This is particularly egregious given that paying only the minimum each month will be " insufficient to pay off your loan during the promotional period. '' Truth in Lending Act ( TILA ) violation - The disclosed payment terms are not being honored. 

UDAAP violation - Refusing tender is an unfair, deceptive, and abusive practice.

Breach of contract - Refusing payment while you're attempting to perform your obligations.

If you search this company online, you will find that I am not the only person experiencing this.

I am also filing complaints with the Michigan AG, FTC, Michigan DIFS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation