Consumer complaint received 2017-05-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: CO

Complaint narrative:
Ocwen is the server for the XXXX XXXX mortgage loan on our principle residence. After we filed for Chapter XXXX Ocwen had us go into a payment plan which was above the plan payment amount, we did so anyway. The papers were brought to the house for us to sign and modification was outside the Trustees knowledge and the payment was above the plans budgeted amount. We had a medical emergency afterward in XX/XX/XXXX and missed a payment but Ocwen would not work with us to get back on track. In XX/XX/XXXX, we were still in a 5 year plan and Ocwen signed the Mortgage Settlement Agreement but would not work with us to save our home or offer a modification. We responded by email through our attorney that we were very interested in modification and workout but no action was taken. I called several times thereafter and Ocwen refused to talked to me. I tried to send emails and they would go unanswered and sent checks but they were never cashed. We received NO statements from Ocwen or XXXX XXXX. Email came from ________________ Now as of XX/XX/XXXX and after I applied for HAMP XXXX XXXX objected to our Bankruptcy in XX/XX/XXXX after the application for Home Retention and HAMP, and is trying to get our Chapter XXXX dismissed and we were 6 months from final payment to the court and no less than 3 months. We do not know and have asked were the money that was sent to the Trustee to Ocwen has gone. We still have not statement. The attached Uncured Default notice to the Trustee includes the escrow account money but I have received yet a different statement from a different law firm regarding this matter. The Escrow statement shows payment FHA and our loan is not an FHA. So it is incorrect. The Stipulation is also incorrect as the balance owing is {$250000.00} according to credit reports. XXXX XXXX attorney through the Stipulation has taken away our rights our Bankruptcy rights and we believe they are affecting the modification process. A Ocwen employee told me that the " lender '' felt their is equity and so they were foreclosing. The NPV values were never given to us after they were requested and FDIC worksheets that I provided to Ocwen show us passing and not failing the NPV test. The attorney is continuing to seek Dismissal of the Chapter XXXX Plan even though they had agreed to wait for Modification decision. Also very similarly we found legal documents against XXXX XXXX that are very much the same complaints of that which is included in the Stipulation our attorney signed despite us telling him we did not know enough to make a decision so quickly. XXXX XXXX XXXX is not familiar with this process, he is in over his head with our case. I would like your office to review the Stipulation and the Consent Orders previously citing XXXX XXXX for foreclosure action that was not allowable or failed to give the borrower protections. XXXX XXXX attorney is trying to catch us on the payment due on the XX/XX/XXXX but they gave us no other way to make the payment but by mail. Ocwen is taking over 2 weeks to cash the mortgage payment checks we are mailing before the XX/XX/XXXX of each month. XXXX XXXX and Ocwen have not help us in away to retain the home despite all the Treasury agreements with the federal government or XXXX XXXX previous Consent Order.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation