Consumer complaint received 2026-03-10 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: OneMain Finance Corporation
State: CO

Complaint narrative:
To Whom It May Concern, I am submitting this complaint regarding inaccurate and inconsistent credit reporting associated with an account reported by OneMain Financial. Account Information : Creditor : OneMain Financial Account Number : XXXX Date Opened : XX/XX/XXXX Original Balance : {$12000.00} Reported Balance : {$12000.00} Status : Closed / Charged Off I am disputing the accuracy and compliance of the information being reported for the following reasons : Inconsistent Payment History Reporting The account reflects that payments were made on time from XX/XX/ through XX/XX/. However, the account is simultaneously being reported with a charge-off status during periods where payments appear to have been made. This creates a contradictory payment history and suggests inaccurate reporting of the account status. Under the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), furnishers of credit information are required to report information that is complete and accurate. The presence of contradictory payment status and charge-off reporting raises serious concerns regarding compliance with these requirements. Inconsistent Balance Reporting The original balance of the account is reported as {$12000.00}, yet the account shows a balance of {$12000.00}. If the account is marked as 0 % paid off, the balance reporting is unclear and inconsistent. The FCRA requires that credit information not be misleading. Reporting a balance that exceeds the original balance without proper explanation or itemization of fees, interest, or charges may constitute inaccurate or incomplete reporting. Charge-Off Timing Concerns Based on the payment history shown, the charge-off reporting appears inconsistent with the timeline of payments. If payments were made during the same period the account is reported as charged off, the reporting may not reflect the true delinquency timeline. Under the Fair Credit Reporting Act 611, credit reporting agencies and furnishers are required to conduct a reasonable investigation when a consumer disputes inaccurate information. Failure to Provide Accurate Accounting To date, I have not received a complete accounting explaining : The increase in balance beyond the original amount The exact date the account allegedly became delinquent The date of first delinquency used to determine charge-off status The calculation of interest or fees added to the balance The Truth in Lending Act requires transparent disclosure of charges and account balances. Requested Resolution I am requesting that the CFPB require OneMain Financial to : Conduct a full investigation into the accuracy of this reporting. Provide complete documentation validating the reported balance and charge-off. Correct or remove any inaccurate, incomplete, or misleading information from all credit reporting agencies. Provide a full payment history and itemized accounting of the balance. If the information can not be verified with complete and accurate documentation, it must be deleted in accordance with the Fair Credit Reporting Act. Thank you for your attention to this matter. I look forward to the results of the investigation. Sincerely, XXXX

Company response to consumer: Closed with explanation