Consumer complaint received 2025-01-25 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: FL

Complaint narrative:
- XXXX never cancelled my last phone line when I requested. - They charged me months later when I didn't know the line was still active. - No one notified me of any line being active, or a bill being accrued. - The phone was never used during that time they billed me for. - I told them I was leaving XXXX and cancelling my service. - I ported out 2 of my 3 lines, and I said I needed to pay off the 3rd phone because I was selling it. Since we are leaving XXXX, we are requesting it to be unlocked. - They kept the third line on without my knowledge and did not cancel it after I told them we were moving on to a different carrier. I also told them how I was selling the phone, paying off the balance, and no data was used. - As there was no service being used during the time they claimed I owe, there should not be any charge. They are trying to charge for a service that was never used. - I called back 20+ times. - One representative said they would call me back, but never did. - Another representative said I was justified and from the notes, she could see that XXXX was in the wrong. I shouldn't owe anything, she agreed to work on it for us but I could not reach her again. - They were going to call me back with the findings of the recording I had on my cancellation date, but no one ever did. - I requested the recording, and they said they could not send me one, so I have to rely on their word. - I never received a bill during this time via email or regular mail, notifying me about any debt. - One day, amidst the issue, I received a random text about my XXXX account referencing log into the app. I tried to view my account but failed because my service was 'cancelled '. - If I were still a customer, as they claimed, then why was I unable to access my XXXX account? It's because the line was cancelled. - The previous year, we had a greater headache trying to resolve a promotion that was never applied to our account. Despite numerous calls and visits to the XXXXXXXX store, the issue remained unresolved. This cumbersome experience led to us cancelling our contract with them, and even then, there were issues. - The phone service quality and usage of the plan were very good, but there were serious problems with logistics, customer service, and follow-through. - Overall, there were probably other issues to mention, but the main one is that they have now sent this incorrect bill to collections, unjustifiably. The bill should have never been issued due to their mistake about closing out all lines on the account. Even if they want to claim I did something incorrect, the facts show that I was not using the line, had sold the phone, and used no data. They should have corrected their mistake by cancelling the last bill. I would have felt more inclined to pay if I had used the service. But we sold the phone immediately after paying it off, unlocked it, and did not keep it after we cancelled with XXXX. Be aware of the many headaches if you ever have a problem, even if the phone service is good. We decided it is not worth it.

Company response to consumer: Closed with non-monetary relief