Consumer complaint received 2024-08-14 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: TX

Complaint narrative:
XXXX XXXX falsely charged me and my roommates for numerous things that we were not responsible for. These claims were disputed and taking up with XXXX XXXX 's legal representation. We were contacted in XXXX of XXXX in order to provide evidence for a collective legal charge against XXXX XXXX. Hunter Warfield has since taking over the claim and has been contacting us despite us responding that these are false claims and providing evidence of such. This contact began XX/XX/XXXX. The second email was received XX/XX/XXXX which we responded to noting that the charges were being disputed and asking for further communication to be addressed to the tenant 's father ( this request was not honored ). I was then contacted again on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX regarding this matter. On XX/XX/XXXX I responded again saying that the charges were being disputed. Hunter Warfield responded on XX/XX/XXXX requesting more details and evidence. This was provided on XX/XX/XXXX. On XX/XX/XXXX Hunter Warfield emailed saying they would begin an investigation and I haven't been in contact since. 

Here is a nonexclusive list of our complaints with XXXX XXXX and the reasons for our dispute. 
- We had to clean bathrooms and kitchen because they were nasty when we moved in - The ice maker was broken and a property meld was submitted for it XX/XX/XXXX, they never came to fix it. 

- The a/c never worked and was frozen over on XX/XX/XXXX ( when a property meld was submitted ) and no one came to fix it. 

- The back door needed to be adjusted and a property meld was submitted for this on XX/XX/XXXX but no one came to fix it. 

- When we moved in the air filter was nasty and probably hadnt been changed in 3-4months based on our guesses. 

- We were repeatedly given the wrong size air filter or did not receive one at all which was noted in a meld on XX/XX/XXXX as well as on the phone multiple times. 

- The most recent air filter that was the wrong size was left out by the door. 

- The air filter was changed on XX/XX/XXXX and the empty box was left in the attic with all of the filters that were the wrong size - There was touch up paint as well as nail holes in all of the walls when we moved in. 

- We checked before putting anything on the walls if wear and tear was allowed and it was so we hung stuff up with XXXX XXXX which is made to be put on paint. We were then charged for wear and tear paint repairs. 

- Toilet seats were nasty when we moved in and we tried to clean them multiple times with bleach but it didnt work. 

- When we moved out we also cleaned all bathrooms, the kitchen, vacuumed all bedrooms rooms, changed burned out lights and then the carpet cleaner came that afternoon and shampooed the carpets. After which we turned in all keys with a copy of the carpet cleaning receipt. 

- The XXXX XXXX staff was rude to us all year long particularly in regards to things we were unaware of and during the routine inspections. 

- There was a hole in the downstairs left bedroom from the door stopper which was noted in the inspection but never fixed. 

- Toilet was running nonstop all year in the downstairs right bedroom bathroom but didnt get bad until XXXX ( a month before we moved out ). 

- There were cracks in the floor which the inspector noted in the first inspection that had been there for awhile and could be foundational issues and needed to be fixed but nothing was done to fix them. 

- Inspectors never wore a mask ( correctly ) when inspecting the home even though the tenants were present ( this was true while there was a mask mandate in Texas ), and we all put on masks when they came in. 

- XXXX notes that XXXX XXXX  has done this to multiple other people ( some comments attached ). 

- We submitted a Security deposit dispute form on XXXX XXXX that was sent to us by tXXXX XXXX XXXX XXXX and was signed by all of us ( See Exhibit A document attached ). 

I have also included a news article noting that XXXX XXXX lost their real estate broker 's license due to their habit of falsely charging their tenants. 
News article : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXinally, I have included screenshots from XXXX showing that XXXX XXXX has done this to many other people ( see images attached ).

Company response to consumer: Closed with non-monetary relief