Consumer complaint received 2025-03-06 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: TrueAccord Corp.
State: NJ

Complaint narrative:
On XX/XX/year> @ XXXX XXXX  EST I received an SMS from a company named XXXX XXXX XXXX XXXX a collection company as to an alleged debt, supposedly related to another creditor named XXXX. I immediately opt out with STOP to cease any further contact from this company. I then begin receiving emails from this same company, XXXX XXXX XXXX as to attempts to collect again, for an alleged debt for XXXX on XX/XX/year> @ XXXX XXXX. A cease and desist demand letter was sent certified mail on XX/XX/year> and delivery confirmation was confirmed on XX/XX/year> @ XXXX XXXX  EST. In this cease and desist demand letter, I specifically noted IF You Are Any Aother Agents Of Your Company Attempts To Contact Me Further Regarding This Alleged Debt, a formal complaint will filed with the Federal Trade Commission and the Federal Credit Reporting Act, pursuant to 15 USC, 169g Sec. 809 ( b ) of the FDCPA. Now, on XX/XX/year> @ XXXX XXXX, EST, I started receiving SMS messages from now, TrueAccord Corp another collection agency, contacting me for this same alleged debt from this company XXXX. I immediately responded with STOP to cease any further contact to my cellphone from this company, TrueAccord Soon after, Ive been receiving emails from this new collection company, TrueAccord on three separate occasions, XX/XX/year> @ XXXX XXXX, then again on XX/XX/year> @ XXXX XXXX  EST then finally on XX/XX/year> @ XXXX XXXX EST. Due to this ongoing and harassing communication tactics, I sent a cease and desist letter, along with request additional information, sent certified mail on XX/XX/year> and is, at this time, pending delivery today and will be confirmed delivery by USPS ( see attached delivery schedule. 

XXXX filing this complaint as to a more formal complaint to this company, TrueAccord, an apparent agent of XXXX XXXX XXXX to immediately cease and desist this illegal, harassing and intimidating tactics of continuing to contact me after being legally notified and so noted and documented. Using this government agency to also be a record of such demands to cease and desist will be used as additional discovery evidence and documentation that XXXX XXXX XXXX as well as another agent, TrueAccord Inc that they have been put on notice both in certified mail and with this government agency to cease and dissent contract with me as to this alleged debt they seem to be attempting to collect for an alleged creditor, XXXX. Any further communication by either of this two entity companys, collections to me will be a violation of my rights Pursuant to the Federal Fair Debt Collection Practices Act ( 15 USC 1692c ). Further complaints will also be filed with the NJ state attorney generals offices as well as the Federal Trade Commission. I will also file in XXXX XXXX  XXXX XXXX, small claims division for relief and and summary judgment for court cost, filing fees and damages as seen appropriate by the court for violation of my consumer rights pursuant to the above mentioned statute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation