Consumer complaint received 2021-07-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Freedom Mortgage Company
State: CA

Complaint narrative:
I feel discriminated against by FREEDOM MORTGAGE for having been a recipient of federal aid under the EDD PUA program, which is given to those affected by XXXX. And for FREEDOM MORTGAGE that immediately disqualifies me from refinancing my property at the historic 2.87 % interest at adddress # -- -- - XXXX XXXX. XXXX CA, XXXX. My wife and I have never stopped paying for six years and six months our monthly payments at {$1300.00} to Freedom Mortgage Corporation with an interest of 4.75 %. But FREEDOM MORTGAGE CORPORATION has not accepted as valid the two years of taxes ( XXXX, XXXX ) where the income for EDD PUA appears. Freedom Mortgage Corporation told me that they prefer that I continue to pay high monthly payments ( {$1300.00} ) with high interest ( 4.75 % ) ; instead of paying low monthly payments ( {$990.00} ) with a low interest ( 2.87 % ). for me they are discriminating against me for asking so many questions, I think I also bothered them for telling them that they are the same company ( Freedom Mortgage ) that owns my credit. Freedom Mortgage did all the calculations for me to qualify for REFINANCING with 2.87 % under a new federal program XXXX, Freedom Morthage Corporation, made me a new contract for 30 years ( 360 months ) and calculated {$990.00} per month. 

First : Freedom Mortgage made me the contract with all our tax information, copies of checks and credit report ; and they made the calculations with 2.87 % interest with a monthly payment of {$990.00}. 

Second : Freedom Mortgage using the new federal program XXXX told me that under that program I qualify. 

Third : Now Freedom Mortgage tells me I don't qualify for anything. 

Fourth : Now I feel discriminated against for having asked them many questions, because of my low income economic status, because of my age. 

Fifth : I feel very sad extremely sad, for having received federal aid under the federal EDD PUA program, because for FREEDOM MORTGAGE reporting to the IRS having received help for self employment is a crime that disqualifies me from saving approximately {$300.00} per month, of 4.75 % of interest, at 2.87 % interest.

Sixth : for having received federal aid EDD PUA, freedom mortgage punish me to continue paying the high fees {$1300.00} ; and higher interest 4.75 % Seventh : I told FREEDOM MORTGAGE CORPORATION that I did not want to get money from the property profit ; that I just wanted to refinance to lower the monthly payments from {$1300.00} with 4.75 % interest, to {$990.00} with an interest of 2.78 % and save me approximately {$300.00} per month, And I told them that Freedom Mortgage knows all my payment history from the beginning ; And that they might not read it would be convenient, for that reason maybe they eliminated me from the benefits of refinancing at low interest with Them Freedom Mortgage Corporation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation