Consumer complaint received 2016-11-28 00:00:00
Product: Mortgage — FHA mortgage
Issue: Loan servicing, payments, escrow account — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
PLEASE HELP US!!!! ****THIS IS A NATIONAL CRISIS!!!! XXXX JUST SOME OF THE VICTIMS STATEMENTS ATTACHED*** PART XXXX OF CRIMINAL RACKETEERING BY FORTRESS INVESTMENTS AND NATIONSTAR/XOME.COM " I am a XXXX who has owned homes for almost 40 years. Never, ever have I had XXXX phone call from a mortgage company. My mortgage was with XXXX for many, many years. They sold my mortgage to Nationstar. Then the nightmare began. 

" I watched my home sold at a completely fraudulent and fake Trustee Sale '' " Nation Star purchased my loan ( s ) when XXXX Mortgage discontinued doing mortgage loans. To say that my life has been *** since they took over my loan, is an understatement. This company has made so many mistakes until they have totally changed the standard and lowered the " XXXX '' to the ground '' " I can not believe that a company like this was ever formed is serves no purpose no reason to exist please help us take them out of business '' " Very bad Mortgage company my Mortgage was sold to them. '' " Unfortunately I am another XXXX whose mortgage was transferred by XXXX to this extremely unprofessional company, without my consent. I had no trouble with the XXXX prior mtg. service companies, the first being the developer finance co, then shortly after it transferred to XXXX, which is my own bank. After XXXX threw me under the bus and sent it to this company, it 's been nothing but misapplied funds, and battles to get answers and proper accounting '' " Most awful company that I have ever dealt XXXX! This company mistakenly added their own insurance to my mortgage loan. I had up-to-date paid insurance, so they should not have added their own to my loan payment. So I called them to remove it, they said they would. However, it was not done. I called again, again they agreed it should not be there, said they would remove it. Ended up calling XXXX more times. The insurance is still there. " " They are straight up evil and they need to be dealt with they need the sh*t sued out of them. All they want to do is take XXXX homes and quite frankly im tired of it. Were now dealing with my inlaws being kicked out of there home ater 15 years. There first mortgage company was century XXXX then it went to nationstar without my inlaws knowing anything about it '' " I 've been with Nationstar for years. Unfortunately I am waiting for the day some other mortgage company gets my loan. Nationstar gives false information. '' " Worst place ive ever had to deal with .constant run around ..money scamming. refuse to help. They assumed my loan, constant hidden fees '' " TRIED TO GET A MODIFICATION WITH NATIONSTAR, AND ENDED UP LOOSING MY HOME ON AN ELECTRONIC AUCTION, WHICH THEY BOUGHT '' " The time has come. We need to start a class action suit against Nationstar. '' " LET IT BE KNOWN THAT I PRAY EACH NIGHT FOR XXXX TO INFLICT HIS WRATH ON XXXX AND XXXX FOR THEIR DIRT DEEDS IN RIPPING OFF MY FRIEND AND FOR CAUSING HER GREAT HARM. WARNING DO NOT LET NATIONSTAR DECEIVE YOU IN REFINANCING YOUR HOME. COLLECTIVELY NATIONSTAR INCREASE CLOSING COST FROM {$2400.00} TO OVER {$5000.00} AND THEN TO {$7500.00} IN CLOSING COST AND PLACE AN INCREDIBLE AMOUNT OF HARM AND BURDEN ON MY FRIEND WHO WAS FORCED TO COMMIT '' " No matter how many times I call to get a problem resolved ( a problem of Nationstars making I might add ) I can never get any answers. I have told my request has been " escalated '' dozens of times. This means nothing. I have finally gotten to speak to a " XXXX '' and I was promised I would get a call by the end of the day. No call. I follow up XXXX days later, no answer. '' " I have been in my home XXXX years. I pay XXXX a month. I financed XXXX and I still owe XXXX. Being ripped off every month does n't feel so good. I have already paid these crooks over XXXX. I feel like walking away from my house. '' " Nationstar mortgage company is the worse I done business with " " They are the worst. We 've

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation