Consumer complaint received 2024-02-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MS

Complaint narrative:
XX/XX/XXXX Subject : Request to Honor Remittance Coupon as Payment per Federal Consumer Law Dispute Status Dear Capital One Customer Service, I am writing to address an issue regarding my recent payment submission. According to federal Consumer Law and the terms outlined in our agreement, I have the right to utilize the remittance coupon provided for payment. As per my understanding, this method of payment should be honored by Capital One. 

On XX/XX/XXXX, XX/XX/XXXX, and the latest XX/XX/XXXX, I made a payment of {$5000.00} per each remittance and {$2000.00} and {$930.00} using the remittance coupon provided with my statement. The payment was sent to the address specified in the consumer agreement for restrictive endorsements. However, it has come to my attention that this payment method may not have been recognized or processed accordingly. 

Federal consumer protection laws, including 15 U.S. Code 1693o1 - Remittance transfers, clearly stipulate that remittance coupons provided by creditors are considered valid forms of payment. Therefore, it is imperative that Capital One adheres to these federal regulations and recognizes the remittance coupon I submitted as a valid payment. 

I would like to address a discrepancy regarding the status of my account. Despite your statement that my account was closed on [ insert date ], the statements I have received subsequently indicate otherwise. This inconsistency raises concerns about the accuracy and handling of my account information. 

Per our contract, the remittance was sent to the special address stated, and therefore should be processed accordingly. Until this matter is resolved and the remittance coupon payment is properly honored, the payment remains in dispute. It is essential that Capital One acknowledges the dispute status of this payment until it is resolved in accordance with federal consumer law and the terms of our agreement. 

Per federal regulations, I am giving Capital One a period of 10 days from the date of this letter to acknowledge and resolve this issue. Failure to do so may result in further action to ensure my rights as a consumer are upheld. 

Furthermore, I expect my account to remain open and current throughout this dispute process, with any applicable fees waived, and I request that my account balance be adjusted to reflect the submitted payment, including any accrued interest or charges. 

I kindly request that you review my payment submission promptly and ensure that it is processed in accordance with federal consumer law and the terms of our agreement. It is imperative that my payment is acknowledged and credited to my account promptly. 

Please provide confirmation of the receipt and processing of my payment at your earliest convenience. Additionally, if there are any further steps required on my part to ensure proper payment processing, please do not hesitate to inform me. 

Thank you for your attention to this matter. I look forward to your prompt resolution. 

WITHOUT PREJUDICE XXXX XXXX

Company response to consumer: Closed with explanation