Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Dear Experian Team, I am writing to formally dispute incorrect information on my credit report and request corrections. I have previously notified you of these errors, yet they remain unresolved as of XX/XX/XXXX. Below, I have provided details about the issues and outlined my specific requests for resolution. 

Timeline of Correspondence Initial Notification : On XX/XX/XXXX, I received a notification from Experian regarding recent changes to my credit report. 
Follow-Up Notification : On XX/XX/XXXX, I received another letter asking if I had hired a credit card company. My response to this inquiry is an unequivocal NO. 
I have attached copies of both letters for your reference. 

Additionally, I have already sent my drivers license and bank statement as proof of my identity and address. However, I continue to receive repeated requests for proof of address, despite having already provided this information. 

Please note that I am saving all correspondence and documents related to this matter as evidence of your negligence in resolving my dispute. These records will serve as evidence if this matter is not resolved promptly. 

Requested Corrections to My Credit Report Name : Please delete the incorrect name XXXX, XXXX, XXXX  from my credit report. 
Confirm and retain my only legal name : XXXX XXXX XXXX XXXX. 
Remove any other variations or incorrect entries of my name. 
Address : The only valid address that should appear on my credit report is : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX. 
Please delete all other addresses listed on my credit report. 
Employer Information : Remove the following employer information from my credit report : XXXX XXXX XXXX XXXX XXXX XXXX I have no current or past association with these entities, and they should not be reflected on my report. 
Supporting Documents To assist you in resolving this matter, I have attached the following : Copies of the letters I received from Experian on XX/XX/XXXX and XX/XX/XXXX. 
Proof of my identity ( drivers license ). 
Proof of my address ( bank statement showing XXXX XXXX ). 
Next Steps I kindly request that you : Investigate these errors and remove the incorrect information from my credit report, including the deletion of the name XXXX, XXXXXXXX XXXX 
Provide me with a corrected copy of my credit report upon completion. 
Confirm receipt of this letter and clarify why additional proof of address is being requested after I have already provided it. 
Your repeated failure to address these inaccuracies is causing undue stress and negatively impacting my financial opportunities. I trust you will prioritize this matter in compliance with the Fair Credit Reporting Act ( FCRA ). 

Please feel free to contact me at [ Your Phone Number ] or [ Your Email Address ] if additional information is required. 

Thank you for your attention to this matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation