Consumer complaint received 2024-12-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
To Whom It May Concern, I am filing this complaint against JPMorgan Chase Bank for imposing fees on my account without proper notification, in violation of federal regulations and consumer protection laws. This practice caused me financial harm and unnecessary stress, as I was left unaware of changes to my account terms that directly impacted me. 
In XX/XX/year>, Chase began imposing monthly service fees on my account, along with other charges, without providing adequate advance notification. I only discovered these fees when they appeared on my account statements, which were not sufficient to alert me to significant changes. 
As a consumer, I was a victim of Chases failure to fulfill its legal obligation to clearly and conspicuously disclose these changes. Without proper notice, I could not take proactive measures to avoid these fees, leaving me at an unfair disadvantage. 
Here are the key issues in my complaint : 1. Chase did not provide a 45-day advance notice of changes to my account terms, as required under the Truth in Lending Act ( TILA ) and Federal Reserve Regulation Z . This failure left me unaware of changes to my account terms and unable to make informed decisions regarding my finances. 
2. Chases practice of embedding critical changes within my monthly statements, rather than sending a separate letter or dedicated email, deprived me of the opportunity to understand and act on these changes. As a result, I was unknowingly subjected to recurring fees. 
3. These improperly communicated fees caused me unnecessary financial hardship. The $ XXXX monthly service fees were deducted without my informed consent, reducing funds available for my personal needs. This is especially concerning as I believed I was managing my account in compliance with its terms, only to discover these fees after the fact. 
4. When I contacted Chase to dispute the charges, they refunded one instance of the fee but failed to waive subsequent charges or provide a satisfactory resolution. Their verbal assertion of compliance with regulations, without offering written proof, further added to my frustration and distrust. 
5. Beyond the financial impact, I experienced stress and frustration due to Chases lack of transparency and dismissive handling of my concerns. As a loyal customer, I expected better communication and fair treatment. 
I respectfully request the CFPBs assistance in ensuring that Chase : Immediately refunds all improperly charged fees. 
Implements clear and transparent notification practices for any changes to account terms. 
Provides written assurance of compliance with TILA, Regulation Z, and CFPB guidelines to avoid future harm to myself and other customers. 
I have attached copies of Chases responses to my disputes, statements showing the imposed fees, and my original correspondence with Chase requesting fee removal. 
Chases failure to properly communicate these changes made me a victim of their inadequate and unfair practices, leaving me financially disadvantaged and emotionally distressed. I believe it is critical for the CFPB to hold Chase accountable and ensure that they adhere to federal and consumer protection laws moving forward. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation