Consumer complaint received 2025-08-15 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Problem with customer service
Company: SYNCHRONY FINANCIAL
State: MI

Complaint narrative:
Have you noticed that every time you deny my claim, you have a different reasoning. Every time I question your reasoning behind it you just come up with a new one basically eliminating the possibility of me ever coming out on the winning side. Whoever is doing this, I dont know if its a computer or if theres an individual that just keeps looking at my Case has already made up their mind clearly and they just come up with new reasonings every time I mean this is like the third or fourth time that weve had this discussion and each time its a different reasoning doesnt that seem a little suspicious and when I ask for a real letter a human letter from a human being a supervisor youre just ignore that request and send me this computer generated letter that doesnt explain anything and causes me to file yet another complaint because Im not gon na go away until we resolve this. I did not apply for this card. Is that simple? Ive already explained that the address that you claim stuff was delivered to even though I have cameras and I dont see where anything was delivered, but lets just go on the assumption that my cameras didnt pick it up. I find that extremely odd but possible I guess the point is is that no one has lived in this house for a year Well since the beginning of 2025 this house has been empty. This is a rental property that I owned nobody lives here, including myself. I dont have anywhere near here. I didnt go into the store. Ive never been inside in XXXX XXXX store in my life. I buy all of my furniture from XXXX XXXX or XXXX XXXX All of my furniture is from those two storage. Ive never been in there actually furniture again in my life, Ive never shopped online. I dont know what youre talking about. I know nothing about the store and would never apply for a credit card so no I did not benefit from it and if youre gon na say I did then you need to explain yourself and let me defend myself. What is your reasoning? Why do you think that Ive benefited from it or someone else benefited that I know from it, I wan na know the excuse the reason your other reason for denying my claim was. Actually, the card was not activated with this phone again youre just lying and making things up. Ive already reported to you that my bag was stolen when traveling that included my phone that included my ID and even my passport, but all of that irrelevant the point is that this is a brand new phone so the card was never activated from this phone now I do still have the same number I didnt want to change my number just because my phone was stolen while I stay stolen. Im in a wheelchair and I dont have a lot for him to carry my bag and I dont know if I set it down in the store or someone took it off the back of my wheelchair I dont know exactly when I lost it, but nevertheless doesnt matter when it happened, but it did Youre already aware of this. You can contact XXXX XXXX and various other banks that had to cancel all of my cards and XXXX XXXX before anyone could use them, but I never had an XXXX credit card. I dont know why you think this this was fraudulently opened and its time for you to admit that XXXX out my account. Take all the negative remarks off of my credit report and remove the negative information from your bank as well. I didnt do anything wrong and I dont want there to be bad information on any bank. Im marking this so they can publish this complaint and the previous complaint so they can see the poor customer service. Im receiving so far.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation