Consumer complaint received 2025-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/25 Consumer Financial Protection Bureau1700 G Street NW Washington, DC 20552 Subject : Complaint Regarding Negative Credit Report Marks in Light of Recent Data Breach Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding inaccurate and unfair negative marks on my credit report with the three major credit reporting agencies ( XXXX, Experian, and XXXX ). I believe these marks may be related to or exacerbated by the recent data breach that compromised consumer data, leaving individuals vulnerable to identity theft and fraudulent activity. 

Background Information Recent Breach Impact : The recent breach affecting the credit bureaus exposed sensitive personal and financial information, putting millions of consumers, including myself, at risk of fraudulent activity and identity theft. This breach has likely contributed to the negative items now appearing on my credit report. 

Unwarranted Negative Marks : Upon reviewing my credit reports, I discovered the following negative marks that I strongly believe to be inaccurate or the result of unauthorized activity : Any charge offs, collections and incorrect information such as addresses or phone numbers. 

Harm to Creditworthiness : These negative marks have adversely impacted my credit score and have caused significant financial harm, including [ e.g., " denial of credit, '' " higher interest rates, '' " denial of housing opportunities '' ]. 

Actions Taken I have taken the following steps in an attempt to address this matter : Filed Disputes with Credit Bureaus : I contacted XXXX, Experian, and XXXX to dispute these inaccurate entries and requested that they provide validation of the debts or negative marks. 

Requested Supporting Documentation : I requested documentation from the creditors to validate the reported debts, but the information provided was either incomplete or absent. 

Despite my efforts, these negative marks remain on my credit reports, and the credit bureaus have not adequately addressed my concerns. 

Desired Resolution In light of the above, I am requesting the following : That the CFPB investigate the credit bureaus ' handling of my disputes and their compliance with the Fair Credit Reporting Act ( FCRA ). 

That all negative marks related to unauthorized or fraudulent activity be removed from my credit reports immediately. 

That the credit bureaus provide a detailed explanation of their investigation process and furnish complete documentation validating the disputed entries. 

That additional protections be put in place for consumers affected by the breach to prevent further harm and ensure fair treatment in the resolution of credit disputes. 


I trust that the CFPB will investigate this matter thoroughly and take the necessary steps to ensure that my rights under the Fair Credit Reporting Act are protected. Please do not hesitate to contact me if additional information is required. 

Thank you for your time and attention to this urgent matter. I look forward to your response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation