Consumer complaint received 2025-03-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: HSBC NORTH AMERICA HOLDINGS INC.

Complaint narrative:
HSBC USA unreasonably closed my accounts and notified HSBC branches worldwide to close all my HSBC accounts globally. My accounts had no suspicious or prohibited transactions, yet HSBC USA rushed to close them without conducting any account review or audit and without giving me any opportunity to dispute or respond to the actual reason for the closure.

Potential Legal Violations and Infringement of My Rights HSBC USAs actions may have violated U.S. banking regulations and deprived me of rights I am entitled to as a customer in the United States. Under normal circumstances, when a bank requests an account closure, customers are generally given two months to manage their accounts. However, HSBC USA only gave me one month, and in reality, the time I had was far less than that. 
On XX/XX/ XXXX, I first discovered that my credit card was unusable, which led me to realize that all my HSBC USA accounts were being closed. 
It was not until XX/XX/ XXXX, that I saw the official account closure letter, which stated that my accounts would be closed on XX/XX/ XXXX. 
This left me with only 11 days from the date of the letter and effectively just 4 days from when I actually received the letter on XX/XX/ XXXX, to handle my accounts. 

I do not understand why HSBC USA is closing my accounts in such an unreasonably short timeframe, despite the fact that my accounts had no regulatory violations or suspicious transactions.

Unfair and Unjustified Account Closure On XXXX XXXX XXXX, I used my HSBC USA credit card to make a payment to the Danish government for my marriage application. On XX/XX/XXXX, I flew to XXXX to apply for my marriage certificate and spend my honeymoon. During this period, HSBC USA swiftly and urgently closed my accounts, even though HSBC USA is my only banking institution in the United States.

As a result, HSBC USAs decision has severely impacted my financial stability : My credit card repayments and stock account transactions in the XXXX have been significantly affected. 
I received the closure notice during my honeymoon, and my accounts were set to be closed before my honeymoon even ended.

HSBC USA gave me no reasonable time to return to the U.S. to handle my financial affairs before closing my accounts.

HSBC USA completely disregarded the consequences of this decision on my life, as reflected in its arbitrary closure date of XX/XX/XXXX. 

HSBC USAs Failure to Provide Proper Notification I rely heavily on my HSBC USA accounts, and while traveling, I only carried my HSBC USA credit card and savings card, as HSBC USA has always been my primary banking institution. However, HSBC USA failed to provide me with proper notification and due process : On XX/XX/XXXX, HSBC USA had already decided to close all my accounts. 
On XX/XX/ XXXX, I finally received the official closure notice, stating that my accounts would be closed on XX/XX/XXXX. 
This left me with only 4 days to handle the closurewhile I was still abroad in XXXX for my honeymoon. 

Possible Misconduct Involving HSBC Expat and HSBC UK I am also unclear whether HSBC USA was acting on a closure request from HSBC Expat. If HSBC Expat requested HSBC USA to close my accounts, I question why HSBC USA followed this request when my XXXX accounts had no suspicious transactions or regulatory violations. More importantly, HSBC USA also notified HSBC UK to close my accounts.

This means HSBC USA, without conducting any account review or having any legal basis, not only shut down my only XXXXXXXX XXXX account but also instructed HSBC branches in other countries to do the same. Now, the HSBC Expat closure decision has been revoked, which raises a critical question : Did HSBC USA close my accounts solely based on HSBC Expats request?

Now that HSBC Expat has reinstated my account, why is HSBC USA still closing my accounts?

Request for Investigation and Resolution HSBC USAs actions were unfair, arbitrary, and lacked proper due process. I urge regulatory authorities to investigate whether HSBC USA has violated U.S. banking laws and consumer rights protections by

: 1. Closing my accounts without valid reason or proper review. 2. Failing to provide me with adequate notification and response time.

3. Ignoring the severe financial consequences this closure would have on my life.

4. Following external closure requests ( such as HSBC XXXX  ) without legal justification.

I request HSBC USA to reinstate my accounts or provide a formal justification for failing to follow the standard review and closure process.

I look forward to a response and investigation into this matter.

Company response to consumer: Closed with explanation