Consumer complaint received 2024-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: WI

Complaint narrative:
Subject : Inaccurate Flagging of New Derogatory Marks on Credit Reports Post-XXXX  XXXX Bankruptcy Complaint Details : In XX/XX/XXXX, I filed for XXXX  XXXX bankruptcy due to XXXX  XXXX XXXX XXXX XXXX leading to a loss of income. Since the filing, I have adhered strictly to the bankruptcy plan without incurring any new derogatory credit activity. 

I am facing a critical issue with my credit reports maintained by Experian, XXXX, and XXXX, following my XX/XX/XXXX filing date. There has been no new derogatory activity on my accounts since the filing ; however, recent updates have led to misleading reports of new derogatory activity on all accounts. 

Issue with Credit Bureaus ( Experian, XXXX, XXXX ) : Inaccurate Reporting of New Derogatory Marks : My student loan, originally with the US Department of Education and subsequently transferred to XXXX, was consistently paid on time and never incurred any late payments. However, in XX/XX/XXXX, it was reported with a " petition for XXXX  XXXX bankruptcy '' status update. This update, along with the Date of Last Activity ( DOLA ) marked as XX/XX/XXXX, erroneously portrayed the account as having a new derogatory mark. It's important to note that there has been no new activity on this account since my XXXX  XXXX bankruptcy filing in XX/XX/XXXX. To accurately reflect my payment history, the status update or DOLA should be amended to XX/XX/XXXX. Alternatively, the account status could be adjusted to 'open and paid as agreed, ' considering that I have consistently made timely payments and the account is currently deferred due to my enrollment in school. 
Errors Resulting from Experian Disputes : In XX/XX/XXXX, I noticed that Experian had erroneously marked several of my accounts as " 90 days late, '' despite this being incorrect for the majority of them. Upon contacting an Experian representative for rectification, he initiated disputes for all my accounts, including those that were reporting correctly and did not require a dispute. This action inadvertently triggered updates across all three credit bureaus ( Experian, XXXX, and XXXX ) on several accounts, leading to status updates and Date of Last Activity ( DOLA ) inaccurately marked between XX/XX/XXXX and XX/XX/XXXX. Consequently, these updates have been mistakenly interpreted as multiple new derogatory marks, despite the fact that the actual last activity on these accounts dates back to XX/XX/XXXX, and they have been consistently paid as agreed per the XXXX  XXXX plan. 

Impact : The inaccurate reporting by the credit bureaus has caused a sudden and drastic decline in my credit scores, leading to a significant misrepresentation of my creditworthiness. Despite the absence of any new financial activity on these accounts since my XXXX  XXXX bankruptcy filing in XX/XX/XXXX, they are erroneously being reported as new financial activity and as new derogatory marks. This mischaracterization has led to immediate and substantial financial repercussions. Most critically, it has jeopardized the closure of a pending mortgage, thereby placing essential financial opportunities in jeopardy. These inaccuracies have not only distorted the true picture of my financial history but also threaten to upend vital steps in my financial recovery and stability, particularly my plans to purchase a home.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation