Consumer complaint received 2017-07-13 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
I was having problems with my Chase credit cards on XXXX of the cards the Slate card they closed my account without me knowing it saying I owed {$8.00}. I went into the Chase branch and talked to the branch manager to try and figure out what 's going on with the money owed on my slate card this was XX/XX/XXXX he contacted the credit card division and found out that the card was closed. I was never informed in writing or any other matter telling me that they have clothes that credit card for missing one payment of {$8.00}. I was so upset I turned over my Chase Slate card my Chase Southwest Airlines card and Chase Freedom Card to the branch manager and said I want all of these accounts closed and they all had a XXXX balance except the Slate card which I paid right there in a spot out of my checking account. In XX/XX/XXXX I received the Chase Southwest Airlines new card in my name and my dead mother 's name when I called Chase I recorded the call and a customer service representative said XXXX my mother was added to the account XX/XX/XXXX the only thing is my mother died XX/XX/XXXX now Chase is ruining my credit by reporting false statements to the credit bureaus saying I owe 200 something dollars on The Chase Southwest card but yet no churches that ever been made since I close the account I believe that chase added my dead mother to the account because they did n't know she was dead at the time but I did my credit score went from XXXX down to XXXX by Chase reporting all these missed late payments that are false and not factual I wrote them many letters I even emailed the executive office regarding this matter about the fall stuff in so many opening up a card in my dead mother 's name when I close the accounts and turned over my cards to the branch manager they should n't never opened up another card in my name without my authorization which I never did authorize so they 're reporting false statements and ruining my credit in my good name and I think they should pay after I told him to correct those false statements to the credit bureaus on more in three occasions and they have yet to fix it. My credit limit on the Southwest Airlines card at the time it was closed was {$4500.00} not all day in XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX in XX/XX/XXXX they have reported to the credit bureaus that the credit limit is {$500.00} which is completely false if you need proof I have the credit card in my dead mother 's name I asked them who added her to the account in 2016 and they never got back to me because I told him the Press full criminal charges on the person who added her to my account and they did n't do anything. See the attached documents it shows number of cards issued XXXX. Then look at the credit card in my dead mother 's name is expires XX/XX/XXXX and I receive these cards XX/XX/XXXX when the account was closed by me and XX/XX/XXXX when I turned over all my cards to the branch manager and told him to close all accounts just so happens to be the same month that chase added my dead mother to my closed account interesting.

Company response to consumer: Closed with explanation