Consumer complaint received 2024-03-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MO

Complaint narrative:
In XX/XX/XXXX I noticed a PPP loan deposited into my wells fargo bank account. I went to retrieve and ask about the money and account, because I had applied for a PPP loan with XXXX XXXX XXXX and had the loan number and all I figured it was my loan that finally got approved and deposited. Upon asking to withdraw funds, the bank automatically froze my account and proceeded to close it out. Without my knowledge or permission. I had dealt with issues in the past with my wells fargo bank account where I lived before this issue. I had seen weird charges on my bank account and decided to call my bank and ask about the charges. When calling the lady asked me if I knew any of these weird people that had been added to my bank account one I vividly remember was the first name XXXX. I told her no, I wasn't aware of anyone added to my account but myself. The lady at the bank said ok, and she said she would remove them. I went to the bank and asked if they could give me a printout of anyone that was falsely added to my wells fargo bank account without my knowledge or consent and the bank manager told me know. It was a privacy issue. But to my knowledge I should of been given that since it was my bank account. 
XX/XX/XXXX I went to the bank to withdraw the funds that I believed was my PPP loan. When I went in the same bank managers that were XXXX ran around whispering and then told me I would have to speak to someone and they gave me the fraud dept phone number to call and that was it. They suspended my bank account then closed it without my knowledge or consent. 
All my funds were kept including the {$20000.00}. They said after 90 days if noone claims the funds I will be sent a cashiers check for the {$20000.00} and anything else left over but nothing ever happened like that, they only sent me {$10.00}. 
When I called the fraud dept to take care of this noone would help me just that the XXXX woman that took my PPP loan and realtered it I assume had worked along with someone at the local wells fargo bank and had the PPP loan deposited and had planned to add their name like the others I was told about and was going to take it and keep it. 
I found the lady who did some of the fraud but have no knowledge of the person she worked with at the local bank. The lady that did some was located in texas and I still today have never gotten my {$20000.00} and my identity today is still being used, my social, my drivers license number and my name. I have filed since then in XXXX a IC3 but nothing has been done apparently. I feel the bank lied to me they said the 90 days things was a lie and I won't get anything that the XXXX XXXX lady would have to claim my money. I have reached out since XXXX XXXX to be called back about the lost money and account and was told in XXXX XXXX someone would call me back. nothing ever happened. Today I called back to the wells fargo executive office and they are as well still trying to locate the tracking and account issues. No one at wells fargo is helping me and was told by california secretary of treasury that wells fargo has my money and they put the money into different accounts at the bank. They keep it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation