Consumer complaint received 2024-02-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
On XX/XX/2024, I went to XXXX and clicked on a hotel room that reflected NEW DEAL. Indeed I thought the offer was a deal so I authorized {$110.00} to be charged on my debit card. Yesterday, XXXX, I showed up to the hotel called the XXXX and upon check-in XXXX gave me a strong impression he was creating a reservation for me on the spot. I shared with him my check-in number was XXXX. The Booking Confirmation was XXXX. I did not disclose the pin ( XXXX ). I simply kept showing him my printout and he kept ignoring me. Then he said, " You owe {$130.00} Resort Fees ( nonrefundable ) and {$150.00} deposit ( refundable. '' I told him that's not what I agreed to. I showed him my printout, where it says I owe {$110.00} at the property and that's it.

After going back and forth, I requested to speak to the XXXX Manager. She, XXXX, came out and kept saying, " Sorry I can't waive anything. '' I told her I came prepared to pay the {$110.00} and I'm even willing to pay the {$130.00} instead. I can pay a or b but not both. '' She finally called out XXXX XXXX who basically said the same words as XXXX and XXXX. He then had me speak with XXXX directly,XXXX XXXX XXXX XXXX  XXXX  heard everything I said. Then he placed me on hold several times. Then he gave me ticket # XXXX which indicates " Customer wants a full refund of {$110.00} because the deal was not true at all. {$110.00} became {$130.00} ; and a wapping {$150.00} was thrown into this reservation. ''. 
Also, their reservation on their screen did not match mine. XXXX XXXX later alleged he couldn't find anything under check-in number XXXX. 
As I previously mentioned, I concluded my reservation was given to another person.. Upon walking away, I stopped at the EXPRESS CHECK-IN. I scanned my driver 's license and the machine kept giving me a green check mark ( ) That to me meant " Checked-in. '' So, I filed a dispute directly from my online ledger, BoA Claim # XXXX. 
Prior to leaving I asked XXXX and XXXX to reduce XXXX nights to XXXX. This would then be a win win for all of us, and they both said they couldn't modify the reservation. Therefore, I concluded the Employees at the XXXX just didn't want me there. Perhaps it was bribery. So, I left and filed a dispute. I also notified the Administration of the XXXX  via email and voicemail The employees discriminated against me. They did not even cared that I flew in that day, XXXX ; and {$110.00} had already cleared. 
Due to all of this, I would like a full refund. I showed up on time and the deal was never the deal I agreed to. 
In conclusion, I asked to reduce the nights and they lied. I asked XXXX XXXX to waive the deposit and he too lied saying that he couldn't, when he could. 

When I stepped out of the hotel, the Concierge texted me. I asked her a question in return vs acknowledging her text.. She never replied ; and I checked into a hostel called XXXX XXXX XXXX XXXX . 

Therefore, please grant me my full refund, {$110.00}. 

Thank You, XXXX XXXX XXXX XXXX : ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief