Consumer complaint received 2024-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Mr. Cooper Group Inc.
State: TX

Complaint narrative:
Subject : Request for Investigation and Resolution of Inaccurate Credit Reporting by Mr. Cooper ( Formerly Nationstar, Rushmore, and Other Servicers ) Dear Sir/Madam, I am writing to file a formal complaint regarding the inaccurate reporting of my mortgage account by Mr. Cooper ( formerly Nationstar, Rushmore Loan Management , and other servicers ). The information being reported to the credit bureaus is incorrect, and it is causing significant harm to my credit score and financial well-being. I kindly request that the Consumer Financial Protection Bureau ( CFPB ) investigate this matter and assist in correcting the erroneous reporting. 

1. Dramatic Changes in Loan Balance and Interest Rate : Since my mortgage has been sold multiple times, first to Rushmore Loan, then Nationstar, and currently Mr. Cooper, the balance owed and interest rate have fluctuated dramatically each time. Each transfer results in new discrepancies with the amounts owed, and I am unable to obtain consistent and accurate information. This constant shifting of the loan has left me confused and unsure of the actual balance remaining on the mortgage. 

2. XXXX  Grant of {$47000.00} : In addition to these issues, I received a XXXX  grant of {$47000.00} that was supposed to be applied to my loan balance. However, I have not seen this grant reflected in the loan balance reported to the credit bureaus. It is crucial that the loan balance be adjusted to account for this grant, and I would like to see the corrected balance as it should appear on my credit report. 

3. Inaccurate Reporting of Late Payments : Despite the fact that I have consistently made timely payments and never been late, my mortgage account has been inaccurately reported as having late payments. Additionally, the account is being reported as " new, '' which is causing further confusion. This error is severely affecting my credit report, and I am requesting that any inaccurate late payment history be corrected immediately. 

4. Repeated Loan Transfers and Discrepancies : The loan has been sold multiple times to different mortgage servicers, which has resulted in constant confusion regarding the balance owed, interest rates, and payment history. These repeated loan transfers and the resulting discrepancies in amounts owed have made it difficult for me to maintain a clear understanding of my financial obligations. The reported balance and loan history often conflict, which is causing financial and emotional stress. 

5. Potential Bankruptcy Consideration : Due to the unclear and incorrect information being reported, I am now considering filing for bankruptcy. Before taking such a drastic step, I need to ensure that my mortgage account is being reported accurately and that all discrepancies are addressed. 

I respectfully request that the CFPB conduct an investigation into the reported inaccuracies related to my mortgage account, including the incorrect balance, inflated interest rate, failure to apply the XXXX  grant, and inaccurate late payment history. I also request that you assist in ensuring the credit bureaus receive the correct information and that any inaccurate or misleading data is disputed and removed from my credit reports. 

Please feel free to contact me if you require any additional documentation or information to assist in this matter. 

Thank you for your prompt attention to this issue. I look forward to your assistance in resolving these concerns and ensuring that my credit report is accurate. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation