Consumer complaint received 2017-08-03 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: AES/PHEAA
State: CA

Complaint narrative:
hello and thanks for providing me with this platform to voice my concern JUSTICE MUST PREVAIL OR LIFE BECOMES EXTREMELY CHALLENGING My name is XXXX XXXX, BOD XX/XX/XXXX SS # XXXX XXXX ) I have had my student for almost 13 years now. 2 ) Believe me when I say that i have reminders every year in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to bring my loan back in order so they do n't ruin my credit. 3 ) Every year, including back in the days when i had to FAX my signature i would be on top of my loan making sure they do n't report me to collections. 4 ) Year after year i have been responsible for this debt and ON TIME.. ON TIME!! 5 ) Like all the years in the past in XX/XX/XXXX i did the same ... took care of my debt. You can all AES and check my foot print in their database. 6 ) But in XX/XX/XXXX ( since they have new employees, and i am not new to this loan ) they somehow after doing all the online requirments as usual ... called to tell me that my loan application filed in XX/XX/XXXX/XX/XX/XXXX can not be processed and they want me to send my signature via POST OFFICE. 7 ) i had already send in my signature via post office but decided to send in a second one 8 ) AES DID receive my signed document as usual ... i confirmed they got it and i went on doing my business waiting for the alarm to ring in XX/XX/XXXX/XX/XX/XXXX. 9 ) Here comes XX/XX/XXXX and guess what i have defaulted on my loan. 10 ) where is the disconnect?? AES can not provide me a single evidence of any email at my email address that they reached my out via XXXX mail saying that my loan was not apprvoed. 11 ) i CAlled AES and according to them .. the signed document that i mailed had a check box marked .. XXXX XXXX do n't know what check box is marked by him .... and because of that check box i was suppose to provide them ( AES ) with evidence ... XXXX XXXX have not provided AES with any evidence all these years and what evidence that want?? 12 ) So they lady who called me from AES was a new employee or what! but she guided my online which letter to print and WHAT BOX TO CHECK MARK!! why would i check mark a box after all these years?? Why? XXXX XXXX is not his own enemy!! XXXX XXXX wants to satisfy AES and giving all they need to make sure my paper work is approved and move on 13 ) It turns out that the lady over the phone made me check mark a box that would require me to give AES evidence. i could have mailed that document with my signature that i have been doing all these MANY MANY years. i don ; t want to dig a whole for my self!!! no wayyy .. i am calling AES with concerns to provide them with all adequate info without opening new doors ... 14 ) So all the paper work i submitted is with AES and they are refusing me with any copies so i can file my case with ombudsman 15 ) they keep telling my that i have defaulted and now my loan is no longer with them and they ca n't help me 16 ) I told the person over the phone that i refuse to pay my loans now and he said that soon cops will knock at my door .... what ever is that suppose to mean.
17 ) Any normal person can see that i was on top pf my loan since day one and mailed my signature and that is what AES asked for, but then AES made me check a box which i have never checked in the past 13 years. it looks like AES got tired of processing my loan since i have n't been paying back and was costing them money to keep me on their database. 18 ) frankly, after submitting all the paper work in XX/XX/XXXX i had no reason to go in a direction where anyone would ask me for evidence 19 ) Also AES never called me on my personal cell XXXX or left any voice mails 20 ) No emails were received by AES all this time at XXXXXXXXXXXX NONE and they can not provide me with any evidence unless they thought i was dead and ruthlessly report me to collections and defaulted my loan. I only found all this in XX/XX/XXXX when i called AES for start my paper work for loan due in XX/XX/XXXX and it simply sad what they have to tell me over the phone ... its one big corporation against me now.

Company response to consumer: Closed with explanation