Consumer complaint received 2025-09-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: SN SERVICING CORPORATION
State: DE

Complaint narrative:
I am a homeowner with SN Servicing, servicing on behalf of XXXXXXXX XXXX XXXXXXXX, XXXX. My property is XXXX XXXX XXXX XXXX XXXX, DE XXXX. Loan # [ last XXXX digits ]. 

I urgently need CFPBs intervention. The servicer is engaging in practices that I believe are predatory, unfair, and deceptive, and I am at imminent risk of losing my home. 

1. Trial Period Plan Offered On XX/XX/XXXX I received a contract by mail dated XX/XX/XXXX for a 12-month Trial Period Plan. 
The plan requires an immediate {$5000.00} good faith payment by XX/XX/XXXX, then {$1700.00} by XX/XX/XXXX, and ongoing payments of {$2700.00} ( P & I + escrow ) starting XX/XX/XXXX. 
The plan immediately strips me of my existing 4.7 % interest rate and replaces it with 6.00 %, applied to an interest-bearing UPB of {$400000.00} for 480 months ( 40 years ). 
This means that, although I am in a trial, the servicer is already treating this as a permanent modification with a higher balance and higher interest rate. 

XXXX. Why This Is Unfair A trial period plan is supposed to test affordability first, then finalize permanent terms after the borrower demonstrates the ability to pay. 
By forcing me into 6 % immediately and locking in a XXXX XXXXXXXX balance, the servicer is capitalizing arrears and stripping equity at the start, not at the end. 
I am losing the benefit of my original 4.7 % interest rate, even though I have not completed the trial. 
This structure is coercive and designed to force acceptance of permanent terms under the guise of a trial. 

XXXX. Prior Trial and Rejection Previously, after foreclosure mediation, the bank placed me in a trial plan. I made all payments on time. 
When I asked for clarity about the permanent modification numbers, the bank abruptly rejected me because I did not immediately sign. " It was stated that not understanding the terms is not an excuse for not accepting them. '' This shows a pattern of coercion and retaliation for seeking transparency. 

XXXX. Court Actions Without Notice In the past year, XXXX XXXX  and its servicer went to court multiple times without providing me notice. 
I was not given any chance to appear or defend myself. Only after judgments were obtained was I sent limited notice. 
They even used a XXXX foreclosure/sheriff notice to push proceedings forward without re-filing or providing new notice. 
This deprived me of due process and is highly irregular. 

5. My Current Situation I am a single parent and have provided every document requested. I answer every communication from the servicer. 
Despite my cooperation, they are using my desperation to force me into an agreement that strips equity, eliminates my original 4.7 % interest rate, and replaces it with 6 % immediately during the trial. 
Based on my income and debts, the proposed payment consumes the majority of my take-home pay. It is not sustainable. 

XXXX. What I Am Requesting I am asking CFPB to urgently : Intervene and require SN Servicing / XXXX XXXX  to stop coercive practices that force borrowers into permanent higher-interest modifications during trial plans. 
Require the servicer to preserve my existing 4.7 % interest rate during the trial and only reconsider terms after trial completion, consistent with industry standards. 
Investigate the lack of notice in recent court proceedings, including the re-use of outdated foreclosure documents from XXXX. 
Require the servicer to offer me a fair and transparent loss-mitigation option that does not strip equity unnecessarily. 
Prevent foreclosure actions while this complaint is under review, especially given the imminent XX/XX/XXXX good faith payment deadline. 

Closing I am deeply fearful that I will lose my home unfairly. I have equity, I am cooperating in good faith, and I am willing to pay. But the servicer is exploiting my situation and moving aggressively to trap me into terms that are predatory and unnecessary. I urgently request CFPBs assistance before XX/XX/XXXX. 

Sincerely, XXXX XXXX XXXX | XXXX | Property : XXXX XXXX XXXX XXXX XXXX, DE XXXX

Company response to consumer: Closed with explanation