Consumer complaint received 2025-11-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: SOFI TECHNOLOGIES, INC.
State: CA

Complaint narrative:
Company : SoFi Bank, N.A. 
Product : Checking or savings account/ XXXX XXXX by SoFi Issue : False statements to the CFPB, misrepresentation of account type, fabricated disclosures, and continued refusal to honor a valid stop-payment request. 
Date of most recent event : XX/XX/2025 Prior CFPB Case Numbers : # XXXX, # XXXX, # XXXX Summary of Complaint : I am filing this complaint against SoFi Bank, N.A. due to repeated deceptive responses, factual misstatements to the CFPB, and continued refusal to correct or acknowledge errors related to my XXXX XXXX by SoFi account integration and a stop-payment request on my debit card.

1. False Statements About XXXX XXXX by SoFi In their latest response dated XX/XX/2025, SoFi again falsely claimed that XXXX XXXX by SoFi is a separate product that I do not hold. This is factually untrue. XXXX XXXX by SoFi is an interface within XXXX XXXX that directly links to SoFi Bank checking and savings accounts. My SoFi account details, debit card, and balance have been displayed within XXXX XXXX since enrollment on or before XX/XX/2025. XXXX own support documentation confirms this integration. SoFis continued denial misrepresents its product and partnership with XXXX, in violation of : - California Civil Code 1770 ( a ) ( 5 ), ( a ) ( 7 ), ( a ) ( 9 ) - 12 U.S.C. 5536 ( UDAAP deceptive conduct ) 2. Fabricated and Contradictory Stop-Payment Disclosures SoFis XX/XX/XXXX response falsely states that their agent disclosed a 40-month stop-payment duration and that the stop-payment request was successfully processed. This statement is implausible and contradicts : - My XX/XX/2025 call where the agent said the block would last 4090 days. 
- My XX/XX/2025 call where another agent confirmed the previous block was never activated. 
- SoFis XX/XX/2025 email admitting that XXXX was not billing as recurring and that they could not stop payment.

SoFi has now changed its narrative three times, each time altering its explanation to appear compliant. This pattern suggests fabrication of service records or failure to document the investigation properly, violating : - Electronic Fund Transfer Act ( 15 U.S.C. 1693f ) - Regulation E ( 12 C.F.R. 1005.11 ) - Consumer Financial Protection Act ( 12 U.S.C. 5536 unfair/deceptive conduct ) 3. Continued Shifting of Responsibility SoFi continues to redirect me to XXXX for problems that stem from SoFis own account-linking system. XXXX has confirmed that my account data originates from SoFi, meaning SoFi is responsible for resolving access failures. Their refusal to coordinate with XXXX constitutes negligence and bad faith handling of a co-branded consumer service. 

4. Lack of Accountability and Refusal of Restitution SoFi refuses to acknowledge its failures or provide any compensation despite clear evidence of mishandling and repeated misinformation. Their latest CFPB submission introduces new, inconsistent statements rather than resolving the matter, showing a pattern of deception to regulators and consumers.

Requested Resolution : 1. Written confirmation that SoFis statements dated XX/XX/2025 regarding the 40-month stop-payment disclosure were inaccurate or fabricated.

2. Written acknowledgment that XXXX XXXX by SoFi is a co-branded integration with SoFi Checking and Savings, not a separate product.

3. Full review of SoFis internal communications and call logs for XXXX XXXX  to identify the agent who failed to activate the stop-payment request. 
4. Compensation for time lost and repeated misrepresentation ( minimum {$500.00} ).

5. Review and regulatory oversight of SoFis CFPB correspondence practices to ensure accuracy in future consumer dispute responses.

Supporting Evidence : - SoFi CFPB Response dated XX/XX/2025 ( attached ) - SoFi CFPB Response dated XX/XX/2025 - SoFi email dated XX/XX/2025 ( XXXX  billing statement ) - SoFi call logs and transcripts ( XX/XX/XXXX and XX/XX/2025 ) - XXXX XXXX XXXX XXXX and related correspondence

Company response to consumer: Closed with explanation