Consumer complaint received 2025-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: AR

Complaint narrative:
To Whom It May Concern, I, XXXX XXXX, am filing this updated complaint against XXXX XXXX XXXX XXXX ( Account Number : XXXX ) and the credit reporting agencies Equifax and Experian regarding ongoing violations of consumer protection laws. Despite my previous complaints, XXXX XXXX XXXX continues to report inaccurate and outdated information on my credit reports. 

Key Issues Outdated Negative Information ( FCRA 1681c ) : The account was opened on XX/XX/XXXX, making it more than 7 years old as of XX/XX/XXXX. Under FCRA 1681c ( a ) ( 4 ), negative information such as charge-offs or delinquencies must not be reported beyond 7 years from the date of first delinquency. 

Despite this, XXXX XXXX XXXX continues to report this account on my credit reports with Equifax and Experian, violating federal law. 

Failure to Properly Validate Debt ( FDCPA 1692g ) : XXXX XXXX XXXX has repeatedly failed to provide proper validation of the alleged debt despite my requests. Specifically, they have not provided : A copy of the original signed agreement. 

Documentation showing the chain of ownership of the debt. 

A detailed accounting of the alleged debt. 

Their response merely stated that the debt was " verified '' without providing substantive evidence, which violates FDCPA requirements. 

Inconsistent Reporting Across Credit Bureaus ( FCRA 1681e ( b ) ) : While Equifax and Experian continue to report this account, XXXX has deleted it after investigation. This inconsistency raises concerns about compliance with FCRA 1681e ( b ), which requires credit reporting agencies to ensure maximum possible accuracy in their reports. 

Failure to Conduct Reasonable Investigations ( FCRA 1681i ) : Equifax and Experian have failed to conduct reasonable investigations into my disputes regarding this account, as required under FCRA 1681i ( a ). Their continued reporting of inaccurate and outdated information suggests noncompliance. 

Potential Systemic Violations : The CFPBs XX/XX/XXXXXXXX  lawsuit against XXXX XXXX XXXX XXXX, formerly XXXX XXXX XXXX, highlights systemic issues with predatory practices such as loan-churning and abusive lending methods that harm borrowers financially. These practices raise questions about broader compliance issues within XXXX XXXX XXXX XXXX XXXX 

Requested Actions I respectfully request that the CFPB take the following actions : Conduct a thorough investigation into XXXX XXXX XXXX XXXX reporting practices and require them to : Provide documented proof of debt ownership and validation, including the original signed agreement and detailed accounting records. 

Explain why this account continues to be reported beyond the permissible 7-year period under FCRA 1681c ( a ) ( 4 ). 

Require Equifax and Experian to delete this account from my credit reports due to its outdated status under FCRA 1681c ( a ) ( 4 ) and its unverifiable nature as demonstrated by XXXX deletion. 

Investigate potential systemic violations by XXXX XXXX XXXX XXXX related to predatory lending practices as outlined in CFPB XXXX XXXX XXXX XXXX XXXX XXXX including their failure to comply with consumer protection laws such as FCRA and FDCPA. 

Impose appropriate penalties on XXXX XXXX XXXX XXXX fo

r confirmed violations of consumer protection laws, including FCRA 1681e ( b ) for inaccurate reporting and FDCPA 1692g for failure to validate debt. Conclusion The continued reporting of this outdated and inaccurate information by XXXX XXXX XXXX XXXX XXXX Equifax, and Experian is causing harm to my creditworthiness and financial opportunities. I urge the CFPB to investigate these violations promptly and ensure compliance with federal consumer protection laws. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation