Consumer complaint received 2026-04-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: OneMain Finance Corporation
State: PA

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint against OneMain Financial regarding my secured loan account listed on my credit report. This account reflects an original balance of approximately {$13000.00}, yet it is currently reporting a balance of {$15000.00}, with a charged-off amount of {$15000.00}. I dispute the accuracy and legitimacy of this balance increase, as it appears to be the result of undisclosed or improperly explained add-on products, fees, and interest that were not clearly communicated at the time of origination. I have made multiple attempts to dispute this account through the credit reporting agencies ; however, the inaccurate balance continues to be reported without proper correction or adequate validation. Additionally, this loan involved a secured vehicle. Despite my efforts to have the collateral repossessed, OneMain Financial failed to take timely action for an extended period of time ( nearly XXXX years ). During this time, I was forced to pay out of pocket for towing and storage of the vehicle, placing an unfair financial burden on me. By failing to repossess the collateral in a timely manner, OneMain Financial failed to mitigate damages, allowing interest, fees, and storage costs to continue accumulating unnecessarily. Under the Uniform Commercial Code ( UCC ) Article 9, a secured creditor is required to act in a commercially reasonable manner in handling collateral. OneMain Financials failure to repossess the vehicle within a reasonable timeframe does not meet this standard and directly contributed to the inflated balance being reported. Furthermore, the current reported balance does not appear to reflect any reduction for the collateral, raising serious concerns regarding the accuracy and completeness of the debt. I am requesting documentation showing how the collateral was handled, including whether it was repossessed, sold, and how its value was applied to the balance. The reported balance is inaccurate and unverifiable without this documentation. I am also aware of ongoing regulatory scrutiny and consumer complaints regarding lending practices involving add-on products and loan structuring associated with OneMain Financial. These concerns further support the need for a thorough investigation into the origination and servicing of this loan. This matter raises concerns under the following consumer protection laws : Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX : Requires that all reported information be accurate and verifiable. Reporting an inflated or unverified balance XXXX constitute a violation. Truth in Lending Act ( XXXX ), XXXX XXXX. XXXX : Requires clear and accurate disclosure of loan terms, including fees and add-on products. Dodd-Frank Act Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) : Prohibits unfair or deceptive financial practices, including failure to properly manage collateral and inflating consumer debt. As a result, I am requesting the following : A full investigation into the loan origination, including all add-on products, fees, and disclosures. Validation of the total balance and charged-off amount, including a detailed itemization. Documentation of collateral handling, including repossession status and any sale proceeds applied. Reimbursement for out-of-pocket expenses related to towing and storage. XXXX removal of this account from my credit report. I have made good faith efforts to resolve this matter both directly and through the credit reporting agencies ; however, no resolution has been provided. I am requesting that this issue be reviewed and corrected in accordance with applicable federal consumer protection laws. Please confirm receipt of this complaint and provide a written response within the required timeframe. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation