Consumer complaint received 2026-01-29 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Nelnet, Inc.
State: OH

Complaint narrative:
I attended XXXX XXXX XXXX in XXXX, through the High School Diploma program they offered at the time. Upon completion of the high school diploma program in XX/XX/XXXX, I received a high school diploma and a transcript to further my education, and career. I then enrolled into XXXX XXXX XXXX XXXX and got accepted into the college. I scheduled my classes, received loans, and began my studies only to be told shortly after that my high school diploma was not accepted due to it not being accredited, and on a blacklist. I was no longer able to complete my course of studies until I resolved the issue at hand, so I ended up dropping out of college from pursuing my lifelong career goal, I was completely devastated! I was scammed by XXXX XXXX XXXX out of ( {$1100.00} ), and I accumulated these student loans through NelNet, which have impacted my credit and my credit score for many years. I inquired about these student loans through NelNet and I inquired about this non-accredited high school diploma through XXXX XXXX XXXX, and did a little digging on my own. I found out that the FTC had stepped in and sued XXXX XXXX XXXX in XXXX, and ordered them to stop furnishing the high school diploma program and a settlement was ordered to be paid out in XXXX. XXXX XXXX XXXX was to pay out those of us who paid into this scam, in XXXX. Unfortunately, I did not receive my compensation, which I am seeking. Upon learning about the FTC 's filings, I filed a complaint on the FTC website and the Attorney General Office on XXXXXXXXXXXX about the matter at hand. I am currently attending XXXX XXXX XXXX for my High SchooXXXX Diploma as we speak and have been in attendance since school year XXXX. I am assumed to graduate in XXXX. NelNet Claims Department has been made aware of my attendance at XXXX XXXX XXXX within the documentations requested by NelNet to accommodate my application, that I certified mailed them ( NelNet ), recently on two different occasions. I filed for a Loan Discharge Application : False Certification ( High School Graduation Status ) XXXX XXXX XXXX Federal Direct Loan ( Direct Loan ) Program/Federal Family Education Loan ( FFEL ) Program, through NelNet, and I was denied. I was sent a denial letter out from NelNet on XXXXXXXX  which I have not received as of yet. I found out about this denial and denial letter by contacting NelNet to inquire about the receiving of my certified mail and documents that I had recently certified mailed out to them, and to see where we were in the process of my application. Upon finding out about the denial, I requested an appeal through the escalation department at NelNet on XXXXXXXX @ or around XXXX XXXX XXXX. I was given instructions and emailed another application to fill out and return to NelNet regarding my appeal, and loan discharge along with any other findings that I find on XXXX XXXX XXXX not being accredited. I have turned in all documents requested of me to NelNet which includes ; My Transcripts from the XXXX XXXX XXXX Department of Education of Ohio ( stating that I never attended high school ), Columbus State Transcripts, Enrollment Application, & Account Ledgers, ( Attending High School ) Flex High School Enrollment documentation starting in XXXX  until present, and all other documents that were requested of me the very first & 2nd time and my hand signed application. I now have more proof of XXXX XXXX XXXX not being accredited, along with findings by the FTC. I also have a letterhead letter from an associate at XXXX XXXX XXXX as well stating that the institute is not an accredited institution.

Company response to consumer: Closed with explanation