Consumer complaint received 2025-01-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: DE

Complaint narrative:
Subject : Formal Complaint Against Experian for Unlawful Practices and Willful Non-Compliance Dear CFPB, I am writing to lodge a formal and stern complaint against Experian for their persistent and unlawful violations of the Fair Credit Reporting Act ( FCRA ), which have caused significant harm to my financial well-being. Despite my exhaustive efforts to resolve these issues directly with Experian, they have continuously demonstrated a blatant disregard for their legal obligations under federal law, and their actions warrant immediate investigation and corrective measures. 

I have repeatedly contacted Experian via various channels, including standard letters, certified mail, and registered mail, regarding the removal of numerous inaccurate, incorrect, and patently false items on my credit report. These items are erroneous and have no basis in fact. I have also requested detailed information on how these items were verified, including the methods and procedures used to validate the accuracy of such entries. To date, Experian has failed to provide any substantive response or documentation, in clear violation of their obligations under the FCRA. 

Despite my formal disputes, Experian has reinserted and maintained these inaccuracies on my credit report without proper notice or justification, violating 15 U.S.C. 1681i ( a ) ( 5 ) ( B ). I specifically sent a reinsertion letter demanding clarity and action concerning several disputed accounts, yet these itemsincluding unauthorized inquiries related to human traffickingremain on my report. 

Violations Committed by Experian XXXX. Failure to Conduct Proper Investigations : Under 15 U.S.C. 1681i ( a ), Experian is required to conduct a reasonable investigation when a consumer disputes the accuracy of items on their credit report. However, Experian has repeatedly failed to investigate adequately and instead responded with generic statements claiming the information is accurate. 

XXXX. Failure to Provide Methods of Verification : As required by 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ), Experian must provide the method of verification upon request. Despite my explicit inquiries, Experian has not disclosed how or by whom these items were verified. This lack of transparency underscores their failure to comply with the law.

3. Improper Reinsertion of Disputed Items : Experian violated 15 U.S.C. 1681i ( a ) ( 5 ) ( B ) by reinserting inaccurate items without notifying me within five business days and failing to provide proper justification for their reinsertion. 

XXXX. Violation of FCRA Section 611 ( a ) : Experian has violated 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) by failing to ensure maximum possible accuracy of the information furnished and included in my credit file. 

XXXX. Failure to Address Unauthorized Inquiries : Experian has allowed unauthorized and illegitimate inquiries to remain on my credit report, which is a clear violation of 15 U.S.C. 1681b ( c ), governing permissible purposes for consumer reports. 

Specific Accounts in Dispute The following accounts and inquiries have been improperly reported or maintained on my credit file, despite my ongoing disputes and the lack of proper verification : XXXX ( reported three times XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These inaccuracies have caused irreparable harm to my livelihood, hindering my ability to secure housing, employment, and credit opportunities. Experians failure to comply with federal law has not only affected my life but also undermines the rights of countless consumers nationwide.

Demand for Immediate Action I demand the immediate removal of all inaccurate and unverifiable items from my credit report. Furthermore, I insist on receiving a detailed explanation of the methods, procedures, and sources used to verify the disputed information.

Experians actions represent a pattern of negligent and willful non-compliance that must be addressed. I urge the Consumer Financial Protection Bureau to take swift action against Experian to prevent further harm to consumers.

Should this matter remain unresolved, I am prepared to pursue legal action for damages under 15 U.S.C. 1681n, which provides for statutory, actual, and punitive damages for willful non-compliance with the FCRA.

I look forward to your prompt attention to this matter. Please contact me directly at my mailing address to confirm receipt of this complaint and provide updates on the actions being taken. That I even provided a police report, and it still wasn't good enough for Human trafficking. This has been going on for years!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation