Consumer complaint received 2026-04-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Selene Holdings LLC
State: CA

Complaint narrative:
CFPB FORMAL COMPLAINT & NOTICE OF ERROR To : Consumer Financial Protection Bureau ( CFPB ) Respondent : Selene Finance LP Subject : Formal Dispute, Rebuttal, and Notice of Error pursuant to 12 CFR 1024.35 old number - Case Reference : XXXX I. Executive Summary I am filing this comprehensive complaint to address a series of systemic servicing failures by Selene Finance LP. These include the failure to honor a documented " in-flight '' loss mitigation agreement, bad-faith denials of account ownership to regulators, and a severe breach of privacy by mailing my sensitive personal information to an unrelated third party. These actions constitute a violation of the Real Estate Settlement Procedures Act ( RESPA ) and the California Homeowner Bill of Rights ( HBOR ). II. Failure to Honor " In-Flight '' Agreement ( 12 CFR 1024.33 ) Prior to the transfer of my loan, I had a formal, binding agreement with Select Portfolio Servicing ( SPS ) to maintain my account. Transfer Negligence : Upon transfer, Selene claimed the agreement was " not visible. '' Their portal restricted my payments to standard amounts only, preventing me from fulfilling the specific agreement terms despite my attempts to comply in good faith. Coercion : Rather than honoring existing terms, Selene attempted to pressure me into new programs with significantly higher interest rates. Under CFPB Bulletin 2020-02, a transferee servicer must honor existing loss mitigation agreements. III. Rebuttal of Selenes Claim of Non-Ownership In a response dated XX/XX/year>, Selene Finance LP claimed to the CFPB that this account " does not belong to them. '' This is a demonstrable falsehood. I have received formal transfer documents naming Selene as the servicer. I have successfully made payments through the Selene portal. A Selene representative admitted on a recorded line in XX/XX/year> that they recognize the XXXX agreement. This attempt to evade regulatory oversight while simultaneously pursuing foreclosure is an act of gross negligence and bad faith. IV. Breach of Privacy & Negligent Correspondence On XX/XX/year>, I was contacted by the XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, CA. They informed me that Selene Finance had " inadvertently '' mailed my private mortgage correspondence ( dated XX/XX/year> ) to their office instead of my home address. Privacy Violation : This is a direct breach of my personal information and financial privacy. ( CFPB Site is not allowing the upload of evidence of documents returned from the receiver, evidence of their letter stating they inadvertently received my mail, the envelope, and the actual letter that they received. I can provide if needed! Due Process : Selene claimed I was " non-compliant '' with a deadline in that letter. I could not comply with a notice that was mailed to a stranger in a different city. V. Illegal Dual-Tracking and XXXX XXXX is engaged in illegal " Dual-Tracking '' by actively pursuing foreclosure while a valid loss mitigation agreement is in place. Credit Damage : They continue to report " late '' payments to bureaus during a period they are legally required to suspend negative reporting ( 12 CFR 1024.35 ( i ) ). Improper Fees : My account is being assessed thousands of dollars in " corporate advance '' and foreclosure fees stemming entirely from Selenes failure to recognize the SPS agreement. VI. Requested Resolution To resolve this matter and avoid further escalation or litigation, I demand the following : Immediate Cease and Desist : Halt all foreclosure activity and provide written confirmation of the stay. Specific Performance : Honor the original terms of the SPS agreement. I explicitly reject any " new '' programs with higher rates. Financial Restitution : Backdate all payments to the date of transfer, waive all late/foreclosure fees, and rescind the foreclosure notice. Credit Correction : Submit a " Correction of Information '' to all major credit bureaus to delete negative reporting associated with this transfer error. Statutory Damages : I am seeking a settlement for the significant distress and administrative burden caused by these reckless violations, consistent with XXXX. XXXX. Code XXXX ( b ). I request that the CFPB compel Selene Finance to provide a digital copy of the misdirected XX/XX/XXXX correspondence and provide a substantive response to these compounded errors within the XXXX regulatory window.

Company response to consumer: Closed with explanation