Consumer complaint received 2025-04-04 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: IL

Complaint narrative:
Before I bought anything I was assured I would receive a XXXX  on every item I bought and all the artwork  would be numbered. Frames were chosen for everything which took a long time and was told that I would have to pay for one. Bought everything and the invoice was on XX/XX/year>. 
I had to sign XXXX or more invoices and it was super confusing as I have a XXXX  and numbers aren't good for me right now. Was overcharged for some items-I only wanted one appraisal and was charged for several but only got the one I think??? Was also charged for XXXX frames when was supposed to be charged for XXXX. The items came about XXXX weeks later, some in the wrong frame and some had wrong matting and XXXX artworks didn't have glass ( they confused me as I thought the glass was signed not the artwork but they are heat treated aluminum. The artwork I saw had glass over those. These you can feel the signature and numbers-especially the numbers as they are numbered in a puffy gold pen. When I tried to clean them the signature and numbers were coming off which is why they should have glass ). XXXX artwork was not numbered, none of the artwork contained a real XXXX  ( no signature but a photocopy was put on all, and others didn't include the numbers I bought and XXXX XXXX  was for number XXXX and I have artwork number XXXX ). None of the XXXX have a date of when the artwork was made, just a date. XXXX XXXX was in a wrong frame, I wanted them all the same as they will be on XXXX wall, the XXXX  can't have the frame I bought as it has been discontinued ( I have XXXX others with that exact frame around a main frame and those all have to be the same to look right ), and an artwork XXXX XXXX wasn't in the frame I chose and the frame it was in didn't match the artwork at all ( and I picked something else ) I gave pictures of everything to Synchrony bank and was told they sent a detailed letter on XX/XX/year>. I still don't have it and they have a chat option and they put a letter in that but it gave XXXX details. I had to send all the evidence to a po box in the mail so I would think that I should get a letter with details in the mail as well. This should be a simple contract case. I asked for a real XXXX, they gave stuff I am not happy with so all this should be returned and my charges reversed, super easy. I did try to ask XXXX XXXX to give me proper XXXX  but they stated something on the lines of you got something similar and numbers don't matter. WHAT??? I just want what I paid for. XXXX XXXX framing still has the XXXX XXXX and the XXXX ( through XXXX in case XXXX XXXX says they have nothing-the framing is their company but I have been trying for them to solve anything and their claims department is awful and I refused to sign that I would have to pay for the art fully if it was lost in the mail if I sent the ruined number/signature artworks ( also XXXX ). Synchrony bank should be investigated as this doesn't seem fair. If I used my XXXX credit card, this would have been solved already. I've sent the evidence already and they didn't side with me. I find that outrageous!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation