Consumer complaint received 2026-03-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Prosper Marketplace, Inc.
State: MD

Complaint narrative:
I am filing this complaint regarding Prosper Marketplace , Inc. due to repeated and ongoing inaccuracies in the reporting and handling of my loan account, despite my full compliance with all loan terms and the subsequent settlement agreement. Prosper previously misreported my account in XX/XX/XXXX by falsely marking my timely payments as late, which required multiple calls and followups before they finally corrected the error in XXXX. During that period, I also experienced significant inconsistencies with my scheduled payment amounts : on XX/XX/XXXX, I was told my payment should be {$610.00}, only to receive an email days later indicating another discrepancy, and when I called on XX/XX/XXXX, I was informed the payment was actually {$510.00}. My online account frequently displayed conflicting information, and representatives provided vague or contradictory explanations. These issues raised serious concerns about Prospers internal controls and the accuracy of their disclosures, especially because I suspected the loan may have already been paid off while they continued to collect payments. After these issues, Prosper and I entered into a settlement agreement, and I complied fully with every requirement. I was explicitly informed that the account would be closed and settled. Despite this, Prosper is now misreporting the same account again in XX/XX/XXXX, claiming I was 47 days past due, even though I have never been 30 days or more past due at any point during the life of the loan. This new delinquency reporting is entirely false and contradicts both my payment history and the terms of the settlement agreement. Prosper representatives assured me at the time that I was on the correct monthly scheduled payments in accordance with the settlement, and I relied on their guidance in good faith. Now, Prosper refuses to provide any records showing this alleged missed payment, nor will they pull the recorded call that would confirm the representative may have misinformed or misled me. Their refusal to produce documentation, combined with their history of inconsistent information and prior misreporting, suggests a troubling pattern of poor recordkeeping and inaccurate credit reporting. Prospers repeated errors have caused significant harm, including damage to my credit profile, unnecessary financial strain, loss of time, and emotional distress. Their actions demonstrate a failure to uphold basic consumer protection standards, particularly regarding accurate reporting and transparent communication. I respectfully request that the CFPB investigate Prospers handling of my account, require them to correct all inaccurate credit reporting, ensure the account remains properly marked as closed and settled, and review their pattern of inconsistent disclosures and refusal to provide documentation. I have acted in full compliance at all times, and the ongoing issues are entirely the result of Prospers mishandling of my account.

Company response to consumer: Closed with explanation