Consumer complaint received 2026-05-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: Hometown Mortgage Services, Inc.
State: TX

Complaint narrative:
I applied for a purchase mortgage through Home Town Mortgage ( NMLS XXXX ) brokered by XXXX XXXX ( XXXX XXXX ) for a property at XXXX XXXX XXXX, XXXX XXXX, GA XXXX. Loan # XXXX, XXXX XXXX XXXX XXXX XXXX ( NMLS XXXX ). The following violations and issues occurred : FAILURE TO ISSUE REVISED LOAN ESTIMATE AFTER CHANGED CIRCUMSTANCE : My signed Loan Estimate included lender credits that were removed entirely in the final Closing Disclosure. The broker switched investors mid-process, which is a changed circumstance requiring a revised Loan Estimate within 3 business days under RESPA. No revised Loan Estimate was ever provided despite this material change in loan terms. FINANCIAL COERCION TO WAIVE MANDATORY REVIEW PERIOD : A revised Closing Disclosure was issued the night of XX/XX/year> with closing scheduled for the morning of XX/XX/XXXX. I had less than XXXX hours to review it. I was simultaneously told that if I did not close the following morning I would be charged an additional {$450.00} lock extension fee. This financial pressure effectively coerced me into waiving my federally protected XXXX business day review period under RESPA. MATERIAL CHANGES WITHOUT DISCLOSURE : The XX/XX/XXXX XXXX contained materially different terms from the XX/XX/XXXX XXXX I had previously received, including the complete removal of all remaining lender credits. These changes were never proactively disclosed to me. I only discovered them by comparing documents myself the night before closing. CONFLICTING AND MISLEADING EXPLANATIONS : When I asked for an explanation of the cost increases, I received conflicting answers from the broker team. I was first told the lock extension caused the credit removal, then told it was the investor switch. This inconsistency is documented in writing via email and raises serious concerns about transparency and honesty in the disclosure process. FEES EXCEEDING RESPA TOLERANCE LIMITS : Several fees increased beyond allowable RESPA tolerance limits between the Loan Estimate and final Closing Disclosure, including Lender 's Title Insurance which increased by over 90 % from the amount disclosed on the Loan Estimate. Under RESPA, services the borrower did not shop for are subject to a 10 % tolerance limit. These increases were never justified with a valid changed circumstance notice. UNDISCLOSED APPRAISAL FEES : An Appraisal Desk Review fee was added that was not clearly disclosed on the original Loan Estimate. Appraisal services the borrower can not shop for fall in the XXXX tolerance category under RESPA, meaning any increase requires a lender credit cure. FAILURE TO MEET PROMISED CLOSING TIMELINE : Closing occurred 14 days past the originally promised closing date. Throughout this delay there was no proactive communication from the broker team about the cause of delays, the investor switch, or the resulting impact on loan terms and costs. I was left to discover all material changes myself. LACK OF TRANSPARENCY AND COMMUNICATION : The broker team failed to proactively inform me of the investor switch, the removal of lender credits, or any fee increases until I raised concerns myself the night before closing. At no point during the 14 day delay was I informed that loan terms were being materially altered. This pattern of reactive rather than proactive communication left me unable to make informed decisions or seek alternative financing. These cumulative issues resulted in me closing with significantly higher costs than disclosed on my signed Loan Estimate, under financial pressure, without proper notice, and without a meaningful opportunity to shop for alternative financing as is my right under federal law. I want to be clear that I did not close voluntarily under ideal circumstances. I closed under duress. I had already invested significant personal capital into this property and had an obligation to the seller that had been delayed 14 days beyond the agreed closing date through no fault of my own. The broker was aware of my circumstances and the pressure I was under. The {$450.00} lock extension threat, combined with my inability to further delay the seller, left me with no meaningful choice but to sign and close despite not having adequate time to review the final Closing Disclosure or seek alternative financing. I am now seeking remedies post-closing for violations that occurred during the loan process

Company response to consumer: Untimely response