Consumer complaint received 2024-10-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA

Complaint narrative:
Subject : Dispute of Inaccurate Credit Report Information for Closed Account # XXXX ( per CARES Act, FCRA, and TILA ) Dear Capital One Dispute Department, I am writing to formally dispute inaccurate information that is being reported on my credit reports for the above-referenced credit card account. I have reviewed my reports from XXXX, XXXX, and XXXX, and there are discrepancies that are severely impacting my XXXX XXXX and my ability to secure a mortgage for a home for my family. 
Summary of Disputed Information : XXXX Report : Shows XXXX late payments during XXXX and XXXX, with a " Late XXXX  Days '' status on the account, which is incorrect. 
XXXX Report : Similar to XXXX, it reports multiple late payments and reflects the account as late. 
XXXX Report : Correctly lists the account as paid as agreed and current. 
These inconsistencies are significantly affecting my ability to obtain credit, particularly as I seek to buy a home for my family. As a responsible consumer who made arrangements during the XXXX pandemic, this inaccurate information is unfairly damaging my creditworthiness. 
Legal Protections and Violations : XXXX. CARES Act : During the COVID-19 pandemic, I contacted Capital One to discuss financial relief. Under the XXXX XXXX, creditors were required to report accounts as current if accommodations were made. The reporting of late payments by XXXX and XXXX violates this protection, as I was under an accommodation during the pandemic. 
XXXX. Fair Credit Reporting Act ( FCRA ) : Under the FCRA ( XXXX XXXX. XXXX ), credit reporting must be accurate and fair. The inaccuracies reported by XXXX and XXXX contradict the correct information reflected by XXXX and violate the accuracy requirement. 
XXXX. Truth in Lending Act ( XXXX ) : According to XXXX, creditors are obligated to provide accurate and complete information regarding a consumers credit account. The inconsistencies in reporting, specifically the late payment history, represent a failure by Capital One to comply with these standards. 
Request for Immediate Action : I request that Capital One : Correct the reporting with XXXX and XXXX to match the accurate information listed on my XXXX report, reflecting the account as paid in full and without any late payments. 
Remove all late payments that are being reported during the period I had accommodations under the XXXX XXXX. 
Provide me with written confirmation that these corrections have been made to the credit bureaus. 
Expedite this request, as the inaccurate information is negatively affecting my ability to secure a home loan. 
Attached Documentation : A copy of my credit report highlighting the discrepancies in reporting between XXXX, XXXX, and XXXX. 
Relevant documentation supporting my payment history and accommodation during the pandemic. ( SEE XXXX INFORMATION ). 
Copy of Driver 's License Copy of Social Security Copy of Proof of Residence Please be advised that I expect a resolution of this matter within the required XXXX period as specified under the FCRA. Your prompt attention to this matter is appreciated, as this issue is directly affecting my familys ability to buy a home.

Company response to consumer: Closed with explanation