Consumer complaint received 2024-12-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX. Summary of Complaint This complaint addresses systemic violations of the Fair Credit Reporting Act ( FCRA ) and Equal Credit Opportunity Act ( ECOA ) by Experian, XXXX, and XXXX. These violations pertain to the inaccurate and harmful reporting of accounts and mishandling of disputes related to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX Experians actions are particularly egregious, including its denial of my right to dispute, the baseless labeling of my legitimate documentation as fraudulent, and discriminatory practices that obstruct my ability to access fair credit opportunities. I have attempted multiple good faith resolutions through disputes and supporting documentation but have been met with noncompliance and harmful practices. 

This is a formal notice that I intend to proceed with arbitration under XXXX arbitration agreement if these violations are not resolved promptly. Experian will bear all arbitration costs as their refusal to comply with the law has forced me into this position. 

XXXX. XXXX XXXX The following statutes are applicable to the violations outlined in this complaint : FCRA Section 607 ( b ) ( 15 U.S.C. 1681e ( b ) ) : Maximum Possible Accuracy CRAs must ensure all reported information is accurate and complete.

FCRA Section 611 ( a ) ( 15 U.S.C. 1681i ) : Duty to Reinvestigate CRAs must conduct a reasonable reinvestigation of disputed information within 30 days and delete unverifiable data.

FCRA Section 605B ( 15 U.S.C. 1681c-2 ) : Blocking Fraudulent Accounts CRAs must block fraudulent accounts within four business days upon receipt of valid identity theft documentation. 
ECOA ( XXXX XXXX. XXXX ) : XXXX XXXX XXXX Practices Prevents discriminatory practices that obstruct fair and equal access to credit. 
XXXX Agreements : XXXX Experians arbitration agreement, I reserve my right to demand arbitration if these issues are not resolved. Experian will be held responsible for all costs incurred, as my good faith attempts to resolve these issues have been ignored. 
XXXX. Accounts in Question and Evidence of Violations A. XXXX XXXX XXXX Violations : Inconsistent Reporting Across XXXX : Experian : Reports " On Time '' payments for XXXX 2023, followed by " 60 Days Late '' in XX/XX/year>, and a charge-off in XX/XX/year> without logical delinquency progression. 
XXXX : Reflects " 60 Days Late '' in XX/XX/year> after " On Time '' payments in XXXX, and charge-off in XX/XX/year>. 
XXXX : Shows " 60 Days Late '' in XX/XX/year>, followed by " On Time '' for XXXX XXXX, and a charge-off starting in XX/XX/year>. 
Post-Dispute Alterations to XXXX XXXX : After my dispute, XXXX altered payment data to reflect payments during the charge-off period, obscuring the accuracy of the charge-off. 
Repossession During XXXX : XXXX repossessed my vehicle during active arbitration proceedings, raising serious procedural and legal concerns. 
Harm Caused : Financial Harm : Lowered credit scores, higher borrowing costs, and denied opportunities. 
Emotional Distress : Prolonged stress due to inaccurate reporting and mishandling of disputes. 
Reputational Damage : False information damaged my credibility with lenders. 
Evidence : Credit reports from Experian, XXXX, and XXXX show conflicting payment histories and unsupported charge-off statuses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation