Consumer complaint received 2025-07-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP
State: CA

Complaint narrative:
On XX/XX/XXXX I walked into a 1 % wealth establishment of US Bank in XXXX XXXX XXXXXXXX XXXX Under the current climate of inflation '' small businesses have to work in and around banking fees, overdrafts, maintain a certain positive balances to exist just daily. I'm not asking for a handout but a review that enforces antitrust laws, prohibiting practices that restrain trade and harm to consumers. For example I went into the 1 % wealth US Bank establishment to make a minimal deposit. I discovered upon approaching the window I had misplaced my Business debit card. I asked the teller was my driver License sufficient enough for the transaction she spoke with a courtesy voice sure it won't be a problem. However '' I could feel the tension of pressure in the air a XXXX man in a business suit does not have his Business debit card and makes a very small deposit watch it. However I press forward made the transaction and continued with my day. By the way my Business is a XXXX XXXX for the XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX  etc. XXXX XXXX  {$80.00} to {$100000.00} dollar vehicles. This particular 1 % of wealth at US Bank has very large windows so I could be observed from the inside of the bank and I was observed as I exited the 1 % wealth at the US Bank establishment. Now I get it fraud is huge and this establishment probably does nothing less {$50.00} to XXXX a day in deposits. Whereas small small businesses has more minimal deposits however I have been a customer since XXXX additionally I have over time made significant progress that would warrant a reasonable decision. However that didn't happen shortly after leaving the 1 % of wealth establishment at US Bank about in or around an hour or later my business bank account was placed on hold. When I called the XXXX time to find out why my business account was placed on hold all I received from customer service US Bank was we will communicate by letter and tell you what prompted this measure of action. I said okay and waited patiently over a week went by I received the correspondence, all that was confirmed was due to the deposit agreement US Bank had elected to close the account. Additionally all product services that accompanied such an account was discontinued. No mentioning of any violations as if they were doing me a favor. However what came to mind was violations by the establishment for example Substantial Injury The practice must cause or be likely to cause significant harm to consumers, such as financial loss, health problems, or emotional distress. 
1. I am under a doctors care currently, 2. Any financial loss in this climate of pre-pandemic is not promising, with that emotional stress that came along with the 1 % establishment in XXXX XXXX XXXX. 

XXXX. US Bank possibly calling the headquarters of the US Bank Customer Authentication Department in XXXX XXXX started a review. 

4. Triggering in or around an hour or two to after I exited the establishment US Bank place my business account on hold with no justifiable reason according to the deposit agreement. 

XXXX. This increased any added emotional stress already attached to my day. What original document of authentication could have been seen other than my driver 's license offered I'm on camera ask to review the camera. 
2. Unavoidable Injury Consumers must be unable to reasonably avoid the harm caused by the practice. According to the authentication department the violation that warranted closure of the account is the deposit agreement. With not one down menu violation mention.

3. Lack of Countervailing Benefits 1. The harm to consumers must not be offset by any benefits to consumers or to competition. 
2. This complaint warrants review due to the second call I made I spoke with the next tier of authority at US Bank. I presented the why did question '' she answered fraud I immediately ask for the complaint process.

3. I was denied due to the agent claim this decision was still under investigation we engage in a back and fort the agent was firm in her reason of why.

4. She could not present me with the US Bank process of a claim due to the investigation not being completed.

5. My position was and is now the account was closed and the funds in the account was returned that would equal an investigation completed in my opinion.

6. The US Bank agent disagreed and that's why my position is warranted regarding the complaint I did not comment fraud and this complaint is warranted due to that closure of my business account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation