vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
My account was never late! I have had exceptional payment history all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 


This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment to be updated.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 


This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 


Update the late payments from my consumer reports

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
My account with DEPT OF EDUCATIONXXXX was never late! I have had exceptional payment history witH XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! I demand the late payment reported in to be removed. They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law! 15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. DEPT OF EDUCATIONXXXX never sent the periodic statement along with the disclosures from section 1637 ( b ). I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. This is unfair, illegal, fraudulent, and not equitable to me as a consumer! Delete the late payments from my consumer reports

Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: CT

Complaint narrative:
I am writing to express my deep concern regarding the unavailability of my credit data from your bureau. As a diligent consumer who consistently monitors their credit profile, I am troubled by the recent discovery that vital information seems to be missing from your records. Despite being proactive in managing my finances and ensuring timely payments on all accounts, I have encountered significant hurdles due to the absence of my credit data from your bureau. This has not only caused inconvenience but has also put me in a precarious position, especially concerning recent financial transactions and loan applications. I have made numerous attempts to address this issue through your customer service channels, but regrettably, the resolution process has been slow and ineffective. As a result, I find myself facing unnecessary challenges in accessing essential financial services and opportunities.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Shellpoint Partners, LLC
State: CA

Complaint narrative:
Shellpoint mortgage incorrectly reported a 60-day late payment for the month of XX/XX/year> to all three credit agencies. Shellpoint has reversed the late payment for my son ( XXXX XXXX ), but not myself. I am requesting that Shellpoint Mortgage reverse the incorrect late payment to all three credit agencies as soon as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
I recently noticed several accounts on my credit report that I suspect were added without authorization and appear incorrect. Please ensure these fraudulent accounts are removed at once.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
My accounts was never late! I have had exceptional payment history with XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! I demand the late payment reported to be removed/updated. They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law! 15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
The XXXX XXXX  account was reporting derogatory. This account was paid off 100 %. It should report paid as agreed like XXXX is reporting this account according to the fair credit reporting act. I have disputed this inaccurate status and nothing was changed. I will provide proof of the violation committed by experian.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
I need your assistance with this incorrect account showing up on my credit report. This issue has severely impacted my reputation, and Im asking for your help. Your mishandling of my credit report has brought me to a difficult situation, and the incorrect information has caused significant harm to my reputation. It's essential that you remove these mistakes so I can peacefully live with my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
This morning, I discovered inaccurate accounts on my credit report, and I have no clue how they got there. I routinely check my credit report, but today, I was shocked to find discrepancies. I even refreshed the page, hoping it was a technical issue, but nothing changed. Im asking for a detailed review of the documents Ive provided to prevent this kind of error in the future.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I filed a dispute with Wells Fargo on XX/XX/24 after being charged {$140.00} for using XXXX XXXX XXXX XXXX XXXX. In the attached images you can see my emails fully describing the incident. The garage had a misleading sign saying their max rate was {$30.00} per day, I was charged over four times that amount for being there nearly a day and a half. After speaking with Wells Fargo I was told it would be handled. I was notified on XX/XX/24 that more information was needed and that the investigation would close. I didn't see the email until XX/XX/24 so I called ( their numbers are XXXX & XXXX, as seen in the attached images ) and made sure the case was reopened after submitting more information. I checked in again on XX/XX/24 to get updates and the representative told me the case was being worked on. After more time passed with no updates I called every other month & started getting conflicting responses. For example, one agent told me they never got the emails then after my persistent questioning they'd find the email. It got to the point where one agent I spoke to told me too much time had passed to work on the case and there was nothing they could do. On XX/XX/24 ( the screenshot says XX/XX/24, it's hard being the one to log everything ) I told the agent to move this up to a supervisor so they claimed they did. I called a few days later to confirm it was done and the representative said it was, the case at the time was pending. I have no idea what work they've been doing for the past 6 months. I just spoke with someone today XX/XX/24 and the response was bizarre, I spoke to an agent and then an advisor who claimed it was too late to work on the case and that I never made calls during it's active period. Luckily I documented most of the calls because they clearly aren't. As of now, they said they're looking into it again after I emailed them my call screenshots but at this point, I don't trust them at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX Date : XX/XX/XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX Subject : Request to Block and Delete Fraudulent Accounts Pursuant to 15 USC 1681c-2 ( a ) Dear Equifax, I am writing to formally request the blocking and deletion of fraudulent accounts appearing on my credit file, as I am a victim of identity theft. My personal information was compromised due to the recent data breach. Under the Fair Credit Reporting Act ( FCRA ), specifically 15 USC 1681c-2 ( a ), I am entitled to have these accounts removed from my credit report promptly. 

The following accounts are fraudulent and were not opened or authorized by me : XXXX XXXX XXXX  - Date opened XX/XX/XXXXXXXX XXXX XXXX XXXX - Date opened XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX - Date opened XX/XX/XXXX XXXX XXXX - Date opened XX/XX/XXXXXXXX  In accordance with 15 USC 1681c-2 ( a ), I am providing the following documents to support my request : 1. A copy of my identity theft report filed with FTC 2. A copy of my governme

nt-issued identification ( e.g., drivers license ). 3. Proof of address ( e.g., utility bill, lease agreement ). 

I request that these fraudulent accounts be blocked and removed from my credit file. Please notify me in writing of the results of your investigation and any actions taken. 

Thank you for your prompt attention to this matter Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I am writing to formally request the removal of items from my credit report that are inaccurately reported as charge-offs and collections. However, according to IRS regulations, a canceled debt, collection or charge-off is classified as income. As such, these accounts should have been reported to me with a 1099- C form, which I have not received. 

The IRS explicitly defines a canceled debt, collection or charge-off as taxable income. The failure to issue a 1099-C for any forgiven debt over {$600.00} under Internal Revenue Code 6050P. The failure to issue a 1099-C for these debts is a breach of federal tax reporting requirements.

Furthermore, under UCC 9-210, I have the right to request an accounting or verification of the obligation being reported. The absence of proper documentation, such as a 1099-C, supports the conclusion that these debts are inaccurately reported. 

Since I have not received a 1099-C for these debts, this indicates that these accounts are incorrectly reported on my credit report as debts rather than income. Reporting these accounts as debts without proper verification and documentation is both inaccurate and misleading. 

I request that you promptly investigate and remove these accounts from my credit report to correct this error. Additionally, under UCC 1-308, I reserve my rights to dispute any further inaccuracies or improper actions regarding my credit report. 

I look forward to your prompt attention to this matter and request written confirmation once the updates to my credit report have been completed. 

Please remove the following items from my credit report, immediately : XXXX XXXX XXXXXXXX XXXXXXXX XXXX  Original creditor : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I am writing to formally request the removal of items from my credit report that are inaccurately reported as charge-offs and collections. However, according to IRS regulations, a canceled debt, collection or charge-off is classified as income. As such, these accounts should have been reported to me with a 1099- C form, which I have not received. 

The IRS explicitly defines a canceled debt, collection or charge-off as taxable income. The failure to issue a 1099-C for any forgiven debt over {$600.00} under Internal Revenue Code 6050P. The failure to issue a 1099-C for these debts is a breach of federal tax reporting requirements.

Furthermore, under UCC 9-210, I have the right to request an accounting or verification of the obligation being reported. The absence of proper documentation, such as a 1099-C, supports the conclusion that these debts are inaccurately reported. 

Since I have not received a 1099-C for these debts, this indicates that these accounts are incorrectly reported on my credit report as debts rather than income. Reporting these accounts as debts without proper verification and documentation is both inaccurate and misleading. 

I request that you promptly investigate and remove these accounts from my credit report to correct this error. Additionally, under UCC 1-308, I reserve my rights to dispute any further inaccuracies or improper actions regarding my credit report. 

I look forward to your prompt attention to this matter and request written confirmation once the updates to my credit report have been completed. 

Please remove the following items from my credit report, immediately : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-11-20 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CCS Financial Services, Inc.
State: CA

Complaint narrative:
I am a victim of fraud and/ or identity theft. I am writing to dispute the following item on my credit report maintained at your bureau. Each of the accounts and transactions I dispute were opened and made by someone with a similar name as me or pretending to be me. They may have also used stolen identification and/or documents to obtain goods or services. I never authorized, used, or benefited from these accounts or transactions in any way.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
Multiple unauthorized accounts seem to have been added to my credit report. Kindly block and delete these inaccurate entries immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-11-20 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Privacy issues
Company: Monterey Financial Services LLC
State: FL

Complaint narrative:
MONTEREY COLLECTION SV XXXX XXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX NOTICE OF DISPUTE ; VALIDATION AND PROOF OF CLAIM HAS BEEN REJECTED Exercising My Right to Opt out To Whom it May Concern Your company Monterey Collection is illegally trying to collect and is furnishing false items that violates my consumer rights the FDCPA and FCRA. Be advised that your claim is disputed. Debt validation has to be provided in accordance with the Fair Debt Collection Practices Act. In your response your statement is that Monterey, as the assignee in this matter, is not subject to the Fair Debt Collection Practices Act ( FDCPA ) But on your website your company says. 

The Federal Trade Commission ( FTC ), a consumer protection agency, enforces the Fair Debt Collection Practices Act ( FDCPA ), Unfair Deceptive or Abusive Acts or Practices ( UDAAP ) and several more. 

You are fully aware of the law but instead says you dont have to follow it? Be advised that your claims of validation have been rejected, you are in fact too a debt collector and are subject to Fair Debt Collection Practices Act ( FDCPA ). 
15 U.S. Code 1692a - Definitions ( 6 ) The term debt collector means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. Notwithstanding the exclusion provided by clause ( F ) of the last sentence of this paragraph, the term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts. 

Your company has to provide illegal proof I have legal obligations to pay this alleged debt. Your company explained in response via CFPB says quote your company is an assignee and was assigned to collect this debt. 

15 U.S. Code 1692e - False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. 

Even though you sent a dunning letter, it still dont mean you have legal obligation. 

12 CFR 1006.38 - Disputes and requests for original-creditor information. 
( d ) Disputes ( 1 ) Failure to dispute. The failure of a consumer to dispute the validity of a debt does not constitute a legal admission of liability by the consumer.

Company response to consumer: Closed with explanation