Consumer complaint received 2025-09-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TN

Complaint narrative:
CFPB XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Credit Reporting XXXX Equifax XXXX XXXX Summary of Complaint I am disputing inaccurate and incomplete information being reported on my Equifax credit XXXX concerning the following accounts : XXXX XXXX XXXX Account ( Acct ending in XXXX ) Reported as Charge-Off Installment Loan ( Acct ending in XXXX, XXXX XXXX ) Reported as Charge-Off These accounts are being reported in violation of the Fair Credit Reporting Act ( FCRA ), the Consumer Data Industry Association ( CDIA ) Metro 2 Reporting Standards, and federal disclosure requirements concerning financial contracts that have been securitized, pledged, or monetized without consumer knowledge or consent. 


FCRA Violations XXXX. FCRA 1681s-2 ( a ) ( 1 ) ( A ) Information furnished must be accurate and complete. 

These accounts are being reported as charge-off while simultaneously showing balances ( {$0.00} and {$1000.00} ). This is contradictory and misleading to third-party users of my credit file. 



XXXX. FCRA 1681s-2 ( a ) ( 2 ) Duty to correct and update information. 

The furnishers have failed to update and correct the trade lines to reflect accurate, verifiable information. 



XXXX. FCRA 1681i Failure to properly reinvestigate disputes. 

I have disputed these accounts, but the reinvestigations failed to provide supporting documentation of ownership, contract validation, or proof of lawful assignment. 



XXXX. FCRA 1681e ( b ) Failure to maintain maximum possible accuracy. 

Reporting a charge-off while also indicating open terms and ongoing balances violates accuracy standards. 





-- - Metro 2 Compliance Issues Compliance Condition Code ( CCC ) : Accounts marked Charge-Off require the proper code of C or L under Metro 2 guidelines. Reporting a charge-off while still showing available credit or balances is inconsistent with Metro 2 . 

Account Status Code : A charge-off must be coded as XXXX ( Charge-Off ) without contradictory active terms such as Monthly or Available Credit. 

Date of First Delinquency ( XXXX ) : Must be reported accurately to establish the seven-year reporting period. The accounts show conflicting or incomplete XXXX  entries. 

Creditor Classification / Loan Type : No original creditor is identified in violation of Metro 2 standards requiring the Original Creditor Name field for accurate reporting. 



-- - Investment Contract Concerns These accounts appear to have been pledged, securitized, or monetized through secondary market investment contracts. This creates an investment contract under the XXXX XXXX, which legally transforms the nature of the obligation. However, none of this securitization or monetization activity was disclosed to me as the consumer. 

Failure to disclose material facts about securitization and assignment violates the Truth in Lending Act ( TILA ) and constitutes securities fraud by omission when an account is represented as an active debt while simultaneously sold or pledged to investors. 


-- - Relief Requested I respectfully demand : XXXX. Immediate deletion of the disputed accounts from my Equifax credit file due to failure of the furnishers and Equifax to comply with FCRA and Metro 2 requirements. 


XXXX. Cease and desist from reporting inaccurate charge-off statuses that contradict balances or credit limits. 


XXXX. Full disclosure of whether these accounts were pledged, securitized, or monetized, and if so, documentation proving lawful ownership and the right to collect. 


XXXX. Compensation for damages as permitted under FCRA 616 and 617. 




-- - Filed Against : Equifax Information Services, XXXX XXXX XXXX ( XXXX XXXX, XXXXXXXX XXXX XXXX ) Furnishers of the revolving credit card account Filed By : XXXX XXXX ( Complainant ) XXXXXXXX XXXX

Company response to consumer: Closed with explanation