Consumer complaint received 2025-10-17 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: CO

Complaint narrative:
I have made multiple good-faith efforts to resolve this matter directly with XXXX XXXX ( managed by XXXX ) before filing this complaint. I properly vacated the apartment on XX/XX/XXXX, yet the property is attempting to collect nearly {$4000.00} based solely on an alleged failure to return keys, without providing any itemized statement, final account, or validation of charges. 

Timeline & key facts : XX/XX/XXXX ( in person ) and XX/XX/XXXX ( email ) : I notified management that I would not renew my lease and requested instructions. 
Lease dates : Original lease end XX/XX/XXXX. Because my next apartment wasnt ready by XX/XX/XXXX, I emailed to request aXX/XX/XXXXmonth extension. Management later confirmed my new end date as XX/XX/XXXX. 
Payment : I paid {$2400.00} and vacated on XX/XX/XXXX. 
Move-out evidence : I completed move-out at approximately XXXXXX/XX/XXXXafter the office closed at XXXX XX/XX/XXXX. There was no after-XX/XX/XXXX key drop or return instructions provided. I also informed management that I had misplaced the keys ; per standard practice this should be a reasonable key/lock deduction, not multiple months of rent or a referral to collections. 
Proofs submitted : I provided ( XXXX ) a time-stamped video showing the apartment empty on XX/XX/XXXX, ( XXXX ) a moving company receipt confirming move completion on XX/XX/XXXX, ( XXXX ) XXXX XXXX transfer showing utilities ended XX/XX/XXXX, ( XXXX ) renters insurance transfer effective XX/XX/XXXX, and ( XXXX ) email correspondence confirming theXX/XX/XXXXmonth extension and my notice. 
XX/XX/XXXX : I emailed and spoke with management ; I also received a rent statement reiterating my XX/XX/XXXX move-out. Despite this, management later asserted I owed additional rent. 
XX/XX/XXXX : XXXX XXXX emailed stating I owed rent for the period XXXX, even though I had confirmed ( on XX/XX/XXXX ) that I vacated on XX/XX/XXXX and had already provided comprehensive evidence of vacancy. This claim is inconsistent with the documented timeline and materials I submitted. 
Collections : The account was referred to XXXX XXXX XXXX. I called and emailed XXXX with all vacancy proofs ; XXXX stopped contacting me and has not provided validation. 
Ongoing harm : Despite my documentation and repeated written requests for a full itemized accounting, management has not reviewed or acknowledged my evidence and continues to insist I pay the full amount. I have filed disputes with the credit bureaus ( including a new dispute now ) and a complaint with theXX/XX/XXXX Attorney General. 

This appears to be an unverified and improper collection. The property and its collector have not produced any itemized ledger, final account statement, inspection evidence, or lease clause authorizing the charges. Charging nearly {$4000.00} solely because keys were not returned after office hours, when no after-hours drop was available, is unreasonable and unsupported by documentation.

Company response to consumer: Closed with explanation