Consumer complaint received 2026-02-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: DISCOVER BANK
State: IL

Complaint narrative:
They put fraud through when my card was locked and they basically told me sorry we cant help you. I didnt authorize transaction because they say they are pending. Its their problem for doing something stupid.. I said I got to pay my mortgage which should have been coming out so they deliberately paid fraudulent people without a problem with a card frozen for the purpose a fraud protection. I put my ach through with my XXXX XXXX XXXX  last week that has not gone through and will cost me. This is a deliberate retaliation because I said I was going to contact you. I would not say that if I wasnt. They did not for purposes of deliberately being cocky indignant and deceptive and work against their customers. My account is frozen. They blocked an ach from last week that never should be. I have no case that was open and they got off the phone. Didnt give me a case. I asked for management and denied.I talked to know XXXX  department. I have no way to get my money or transfer. I never talked to fraud. There is no case. They completely disregarded my card and now blocking my mortgage from being paid and blocking all my funds to me all together so I realistically if I had no family or husband could end up in very bad situation and my funds frozen like a crime was committed which is the only time your funds should be frozen and kept away from you. Not because you called them out for incompetence they are paying fraud but blocking ach to XXXX XXXX. thats what they paid the fraudsters money set up as an ach for my mortgage the car was supposed to be next. They denied me a manager. I figured Id call afrsr those transactions posted. My bills are not paid. They Paid the fraudsters and they blocked legitimate payments. This worst thing Ive ever experienced ant any bank. Indignation nand arrogance but most of all complete incompetence and disregard for customers and laws and regulation. I believe it was retaliatory with hope I was bluffing. I want my money released immediately mits being held hostage and their is no reason. I At this point Im definitely closing my account and I want thispublished and Im gon na make the public aware of their company coorparate lack of ethics to say the least. I wanted to rectify my fraud. At this point I wasnt my money out of their hands because I truly feel like my life is now on hold over them and throwing a tantrum because I told them what did and thry new it and cried and stamped their feet and now holding my money hostage. I wanted it all back. If they reverse the error of paying fraudsters. Great. They sure wouldnt allow my mortgage ach. That was retaliatory. fraud through my account when went out of my way in anyway I can because they have become disfpgustingly liars and de eptive. This is arrogantly vile. They denied me a supervisor denied to fix to fix the thre transaction. They didnt send me to the fraud department no. They said sorry youre on your own. So I consulted some legal advice after my first complaint and was told by the person to add this to the other complaint but I couldnt figure out how to it if there even is a way. My mortgage is deliberating being paid as it awas paid ach days before this situation happened. They froze all my funds for no reason they said they were not helping which is why I am writing these complaints theyre playing games. Yes I do want this published I dont know what is wrong with these lying crooked sheisters. I read regulation E I know what their doing and I know Im not gon na go through it with out a complaint to the proper people. I dont want extra money but I want my own. I have no idea what they think theyre doing. They are punishing me for their shortcomings by not paying the ach. They sure paid fraud claims with my card locked and as far as i see they should not be paying people when their account is frozen by their choice. They blamed the customer. They are incompetent indignant and deceptive and have basically stolen my money for screwing my financial life up. No one called no one left a message. This is a retaliation and I want to them punished to fullest extent possible. Not only will I close my account b this is the most deceptive a bank ever treated me. They usually at least try resolving by giving you a case. They plan on not resolving and stealing my money with out any consequences or any letter or case or anything. Im concerned on this as it was indignant my account is frozen they stopped my mortgage payments on purrpose because that has nothing to with this. These funds that are frozen not the ones Im disputing. There is no dispute open. I have no idea what hey are doing and they dont make any sense at all wont or properly handle my funds. They high jacked them. This is disturbing and the worst case of ethics and money mismanagement.

Company response to consumer: Closed with monetary relief