Consumer complaint received 2025-04-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Bitstamp USA, Inc.
State: NV

Complaint narrative:
XX/XX/year>, XXXX XXXX XXXX Wire for {$6000.00} sent from XXXX XXXX XXXX XXXXXXXX account to my Bitstamp ( XXXX XXXX ) account ( XXXX XXXX  ). Wire was confirmed by XXXX XXXX XXXXXXXX. 
XX/XX/year>, XXXX XXXX XXXX (? ) Sent inquiry to Bitstamp Support asking about why the wire has not been deposited in my account. 
XX/XX/year>, XXXXXXXX XXXX XXXX  (? ) Received reply to my inquiry saying that " Wire deposits usually take XXXX business days '' to post to my account. 
XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Sent followup inquiry to Bitstamp Support requesting further update on why the wire has not been deposited in my account. 
XX/XX/year>, XXXXXXXX XXXX XXXX  (? ) Received reply to my inquiry saying that " we are currently working on your case '' and that " you will be notified as soon as we have an update on the matter. '' XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Sent followup with attachment of my bank wire confirmation requesting that Bitstamp confirm bank account info that I used in the wire. No reply to this followup XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Sent followup saying my Deposits function was XXXX and asking why it was XXXX and to enable it. 
XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Requested update on the status of my case and asking why it is taking so long ( XXXX business days ). Also asked why my XXXX function was XXXX. No reply to this followup. 
XX/XX/year>, XXXX XXXX XXXX (? ) Sent followup saying that I had not received a reply to my last XXXX inquiries and stated that I would report this as a fraudulent wire. 
XX/XX/year>, XXXX XXXX XXXX (? ) Sent email to Bitstamp complaints inbox, conveying the original issue and the length of time that has elapsed and nothing has been communicated back to me. 
XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Received reply from the " Bitstamp Complaint office ''. " We have every desire to address your issue and provide you with the best solution available to resolve it as soon as possible. You may expect a resolution within XXXX business days. '' XX/XX/year>XXXX XXXX XXXX XXXX  (? ) Received reply from the " Bitstamp Complaint office '' " To provide you with a comprehensive understanding of the situation, our support team has conducted a thorough review of your account. After a careful examination, we have identified the reason behind the block on your account. We have protocols in place to protect both our platform and our valued users and it appears that these protocols were automatically triggered. '' XX/XX/year>, XXXXXXXX XXXX XXXX (? ) Requested status of resolving this issue, since it has been XXXX weeks. 
XX/XX/year>, XXXXXXXX XXXX XXXX  (? ) Received reply from the " Bitstamp Complaint office '' stating " Our XXXX  and other procedures are in line with our XXXX policy ( XXXX XXXX XXXX  ) ... Unfortunately, I am unable to provide you with an exact timeframe as to when your procedure will be concluded or provide you with any other options for the time being. '' XX/XX/year>, XXXXXXXX XXXX XXXX My last message to the " Bitstamp Complaint office '' " Your investigation has taken too long without any explanation or justification for withholding my deposit, much less resolving my original inquiry. You can not provide any justification or evidence to withhold my deposit. 
I will file a complaint with the CFPB and OCC. '' As further background, I had made several wires from the exact same bank and to the exact same recipient bank in the previous weeks prior to the one I made on XX/XX/XXXX. They all were deposited within XXXX hours of them being sent. 
I have suffered opportunity costs in being unable to use my funds to purchase crypto in the past XXXX weeks.

Company response to consumer: Untimely response