Consumer complaint received 2024-09-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Block, Inc.
State: IL

Complaint narrative:
I made multiple cash app accounts using my email or phone number. I deleted some as I didnt use it after a while, and multiple because I was robbed and also had my phone taken and money sent a separate time, as well as scammed etc. Cash App never helped get my money back and after a while I would delete accounts and open if I needed to purchase something from XXXX and then delete as I didnt like the service. 

A class action was filed and I was emailed with a notice ID and confirmation code, which means they have my information tied to cash app and knew I was one of the ones Cash App messed over. I am trying to file my claim but they ask for all of the cash tags involved in the lawsuit. I dont know what they are and cant access them as the accounts are closed. 

Ive reached out to Cash App via phone, email, support form, XXXX XXXX XXXX XXXX XXXX XXXX XXXX They repeatedly tell me to fill a form to verify my identity, but the form requires me to include things I physically can not do because I dont have a cash app account anymore due to fraud. It forces me to add a bank account linked to Cash App, to post the 2 most recent transactions on Cash App, and to provide a Cash Tag - I can or provide a linked bank account because I DO NOT HAVE A CASH APP ACCOUNT, and nor do I have any transactions recently or a cash tag for the same reasons. They kept repeatedly telling me to fill the form for help, when I repeatedly and explicitly told them that the reason I was contacting them was to receive my old Cash Tags linked to the email and/or phone number I used. I provided them with the email, number, and my name, yet they kept trying to gaslight me and tell me they cant help me if I dont fill the form and that they are trying to cooperate but Im being difficult. I AM REACHING OUT TO THEM TO GIVE ME MY OLD CASH TAGS, YET THEY ARR ASKING ME FOT A CASH TAG TO BE ABLE TO GET MY CASH TAGS!!! That makes NO SENSE. They know I dont have an account right now due to fraud and wont give me my old cash tags. 

I know they have that information because cash app doesnt let you fully delete an account. They let you close it, which deactivates the associated Cash Tag and unlinks all cards and banks etc. they keep the email and phone number and name, plus associated data linked to the cash tag that was deactivated. Infact the deactivated cash tag can never be re used by anyone. They know all of this and know which deactivated cash tags were linked to my email and phone number, and there are multiple. 

They didnt help me get my money when I was robbed, defrauded and scammed different times, and now wont let me get my cash tags linked to my phone number and email to be able to participate in the lawsuit where a judge ruled against them and I AM OWED MONEY - THEY ALREADY MESSED ME UP AND NOW WONT LET ME GET YHE MONEY A JUDGE SAID I AM OWED. The lawsuit company emailed me the suit with my own id and code, and they somehow had the knowledge of this yet Cash App cant provide me with my multiple old cash tags.

Company response to consumer: Closed with explanation