vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXX : Account Number:XXXX Account Name : XXXX XXXX XXXX Account NumberXXXX Account Name : XXXX : Account NumberXXXXXXXX  Account Name XXXX XXXX XXXX XXXXXXXX : Account XXXX Account Name XXXX XXXX XXXX Account XXXX Account Name : XXXX : Account XXXX Account Name : XXXX : Account XXXX Account Name : XXXX : Account XXXX Account Name : XXXX : Account XXXX Account Name : XXXX : Account NumberXXXX Account Name : XXXX  : Account Number:XXXX Account Name : XXXXXXXX XXXX XXXX XXXX : Account XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX : Account Number : XXXX Account Name : XXXXXXXX XXXX  : Account Number : XXXX Account Name : XXXX : Account Number : XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
The absence of valid evidence corroborating its accuracy and its reporting without substantiated proof contravene the 15 USC 1681i ( 7 ). I urge for the swift removal of this account unless sufficient evidence affirming its validity is furnished.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
I affirm that the inclusion of incorrectly reported late payment remarks on my accounts is a breach of the 15 USC 1666. Every payment linked to these accounts has been promptly made, and any departure from this precise reporting is unjust and unlawful.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
On XX/XX/2024 I sent out my formal complaints to XXXX, Equifax, and XXXX regarding the incorrect information that has been reported on my credit reports after sending out my round two disputes on around XX/XX/XXXX, Everything was sent out with a copy of my drivers license, social security number, utility bills, my name printed and my signature all sent certified mail. I received some letters back stating it was missing this information then received letters stating that my disputes have been received. I feel as though the credit bureaus are stalling to provide me with the requests that I have made or refusing to delete the inaccurate information based off the information. 

It has been well past the 30 days allowed for the credit companies to supply me with the information requested.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
On XX/XX/year> I sent out my formal complaints to Experian, XXXX, and XXXX regarding the incorrect information that has been reported on my credit reports after sending out my round two disputes on around XX/XX/XXXX, Everything was sent out with a copy of my drivers license, social security number, utility bills, my name printed and my signature all sent certified mail. I received some letters back stating it was missing this information then received letters stating that my disputes have been received. I feel as though the credit bureaus are stalling to provide me with the requests that I have made or refusing to delete the inaccurate information based off the information. 

It has been well past the 30 days allowed for the credit companies to supply me with the information requested.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Coinbase, Inc.
State: CO

Complaint narrative:
In XXXX, I dropped my phone while riding a motorcycle. This cracked the screen, making the phone unusable. Unfortunately, this phone carried an the authenticator used for 2 factor authentication. I went to their website and tried to get help, but only received to same robo-responses for hours. After begging for attention on social media, I was able to finally able to contact a human. I submitted the documents they requested for ID verification on XX/XX/XXXX and was able to log into my account. 

However, the problems didn't stop there. On XX/XX/22, I tried to withdraw funds and received a message that my account was restricted. I was told I needed to verify my ID again, which I did. My account was still restricted, so I went through the verification process numerous times without getting access to my funds. Once again, I went through the same process as above, begging for help for hours on social media. I am now waiting for some type of response. 

The reason it feels like I am being scammed is that I am still able to add funds to my account freely, but am locked out if I try to withdraw anything. If my ID is truly in question, everything would be locked. This is truly some of the worst service I have ever seen and I want to resolve things as quickly as possible.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX XXXX XXXX and XXXX XXXX XXXX were my XXXX XXXX XXXX technician contractors. They opened and used numerous accounts without my authorization. I notified the creditors. I was told to provide information that i don '' t have and I was also told because it is over 60 days that I am responsible. I provided with copies of the police reports. Instead, they kept selling them to different buyers. I need your help. i requested them for the original contract with my signature, the complete information of the original creditor, the payments history and itemizes bills, and proof of ownership. Proof that it was permanently deleted out of all credit bureaus

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: PNC Bank N.A.
State: WA

Complaint narrative:
As per my pervious complaint PNC has provided instructions but then are not following their requests and now have closed the issue no resolution with contact WA state.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Prepaid card — Gift card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: AMERICAN EXPRESS COMPANY
State: NC

Complaint narrative:
On XXXX XXXX I called amex XXXX complain about my card due to it not being able to work on any online sites they had reassured me that all I had to do was to, put in security code, expiration date and XXXX XXXX  on the front of the card and that it should work in which I did do. My card continue to decline every transaction after I took here device I asked for a resolution the man said the the only thing the could do.is refund my money in a form of a check in it would take 3 weeks with I declined because I need to use my money now I shouldn't have to wait 3 weeks for a refund!!

Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I previously disputed this account with Experian and XXXX XXXX XXXX XXXX XXXX. I let them know this account was not reporting accurately. According to the IRS when an account is charged off it is considered income, and according to the FCRA income can not be reported on your credit report. I received a 1099c ( CANCELLATION OF DEBT ) from XXXX in regard to the following charged off account. XXXX XXXX XXXX XXXX. XXXX XXXX southeast received a corresponding tax deduction for the uncollected amount associated with this charge off and I had to file the balance of {$3300.00} as income on my taxes! This account can no longer be reported to my credit report. This violates my rights per the FCRA, this is also tax fraud on XXXX 's part.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXXXXXX XXXX XXXX XXXXXXXX : Account Number : XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX : Account Number : XXXX Account Name : XXXXXXXX XXXX XXXX Account Number : XXXX Account Name : XXXX : Account Number : XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXX  : Date Opened : XX/XX/XXXX Account Name : XXXX XXXX XXXX  : Date Opened : XX/XX/XXXX Account Name : XXXX XXXX Date Opened : XX/XX/XXXX Account Name : XXXX : Date Opened : XX/XX/XXXX Account Name : XXXXXXXX XXXX : Date Opened : XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX Opened : XX/XX/XXXX Account Name : XXXX, XXXX. : Date Opened : XX/XX/XXXX And lists of unauthorized inquiries that don't have PERMISSIBLE PURPOSE to be on my credit report. 

XXXX XXXX  XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX XXXX Opened : XX/XX/XXXX Account Name : XXXX XXXX  Date Opened : XX/XX/XXXX Account Name : XXXX XXXX Date Opened : XX/XX/XXXX And lists of unauthorized inquiries that don't have PERMISSIBLE PURPOSE to be on my credit report. 

XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
Subject : Inconsistent and Inaccurate Reporting by XXXX XXXXXXXX and TransUnion Complaint Details : I am submitting this complaint regarding the inconsistent and inaccurate reporting of my debt by XXXX XXXX ( Account Number : # XXXX ) and TransUnion XXXX I demand a ESCALATION ON THIS INVESTIGATION because Despite providing proof of the discrepancies, TransUnion continues to validate the debt as accurate. 

Inconsistencies : Last activity date : - TransUnion : XX/XX/XXXX - XXXX : XX/XX/XXXXXXXX XXXX XXXX : XX/XX/XXXX Late payments : - TransUnion : XXXX XX/XX/XXXX day late payments- XXXX and XXXX : 1 30-day late payment Payment history : - TransUnion : 100 % payment history - XXXX : 98 % payment history - XXXX  : 93 % payment history Harm caused : Inaccurate reporting has negatively affected my credit score and ability to obtain credit.

I have experienced emotional distress and frustration due to the lack of resolution despite providing proof of the discrepancies.

I demand immediate escalation of this investigation and removal of the inaccurate information from my credit report.

Request : Investigate XXXX XXXX and TransUnion for inaccurate and inconsistent reporting. 
Require XXXX XXXX to provide proof of any late payments. 
Remove the inaccurate information from my credit report. 
Take appropriate actions to ensure the accuracy and consistency of credit reporting. 

I also demand proof of last payment or activity & written documents of each step took in this investigation. 

I will also like an explanation for the inconsistent reporting, including : Reason for different last activity dates across credit bureaus. 

" I am disputing the information reported by XXXX XXXXXXXX on my credit report due to significant inconsistencies and inaccuracies. Specifically, the last activity date and late payment information are contradictory across credit bureaus, violating FCRA sections 605 ( a ) and 605 ( b ). Despite my previous disputes, XXXX XXXXXXXX has failed to correct this information ( FCRA 623 ( a ) ( 1 ) ) and conduct a reasonable reinvestigation ( FCRA 623 ( a ) ( 2 ) ). I demand immediate correction and removal of the inaccurate information to rectify this situation and ensure my credit report accurately reflects my financial history.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Early Warning Services, LLC
State: AL

Complaint narrative:
I am missing a commission payment from my employer of {$4000.00}. The money was reported to have been sent on XX/XX/XXXX via the Zelle money transfer app. I got no notification of the payment via email which I normally receive, so I had no idea I was missing the money. Once I realized I was missing the payment ( which was several months later ) I began trying to locate the funds. My employer reports that she sent the money and her bank, XXXX, shows it was successfully sent via Zelle. According to my employer, Zelle also shows the funds were delivered correctly, however I do not have them. I have been working with my bank, XXXX XXXX, for months now in an attempt to locate the money. It was never deposited into my checking account ( we even checked savings account and any other place it could have mistakenly gone to ). I have provided my employer with all of my bank statements to show the funds were not received, which she has supposedly reported to Zelle. 

My bank has advised me that funds do get lost occasionally when using Zelle and that a dispute needs to be filed. My employer claims that her bank, XXXX filed such a dispute on XX/XX/XXXX and Zelle reported nothing other than the money was sent successfully. So essentially, her records show it was sent via Zelle, my records show it was never received. My employer is no longer helping me with the issue, and my bank tells me because I am the recipient and not the sender, I can not research the loss any further. 

I have received all other payments via Zelle successfully so my employer maintains the money was sent to the right place as she does not retype the email address when she sends commission payments. I have no other recourse to find the missing payment. I have placed many calls to Zelle and they are unable to give me much information because I am not the sender. One supervisor did tell me, if we did not receive an email notification of payment, then the payment did not successfully transfer. My employer did provide me with a transaction number which my bank used to try and locate the payment, and XXXX XXXX could find no information with the number provided. As it pertains to XXXX XXXX, the payment does not exist. My employer later provided me with a tracking number which again proved futile, as I was told by Zelle that was only a number that could be used by XXXX. 

Can you please help me locate the missing payment of {$4000.00}? I have a screenshot of a record my employer sent to show payment was made, and I have all of my bank statements showing it was not received, which I can provide when needed. 

Thank you so much for your help in resolving this matter. It is greatly appreciated! 
XXXX XXXX

Company response to consumer: Closed with explanation