Consumer complaint received 2016-09-08 00:00:00
Product: Credit reporting — 
Issue: Credit reporting company's investigation — Problem with statement of dispute
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I was improperly evicted from an apartment complex and was fraudulently charged by apartment complex for maintenance items required by NC law, planned upgrades, items replaced by me and for depreciated items. 
The collection was deleted by both XXXX & XXXX after reviewing my documentation investigating but Experian refuses to accept my documentation and delete the collection. Also, they told me that they sent my documentation to collection bureau, however, collection bureau has no record of this. 
XXXX XXXX. Charges : Resurface countertops {$270.00} ... XXXX started resurfacing counter tops in 2011 and offered me new counter tops as a free upgrade upon lease renewal, however, I refused because tenants did n't like the new counter tops because the rough surface would trap food in the creases. The old counter tops were clean with normal wear & tear when XXXX vacated the apartment. 
Drip Pans {$15.00} ... I replaced all XXXX drip pans with brand new ones purchased at XXXX XXXX. 
I have the receipt and photos.This is evidence that XXXX is trying to extort money from me in the hopes that I will just pay the charges with no questions. 
Cleaning Fee {$70.00} ... I had been a tenant at XXXX for more than seven years and have always maintained a clean apartment. NC landlords are required to clean all apartments before a new tenant moves in. In no way did my vacated apartment require excess cleaning. 
Sealed Floors {$100.00} ... I have no responsibility for sealing the floors ( see below under carpet from leak ). 
Paint & Primer {$1000.00} ... In NC, there exists a standard in landlord law that requires new paint in remtal units at least every three years. I spackled and sanded every single nail hole in every wall so the apartment was paint ready when I vacated. There were no other holes or other damage to the walls or ceiling when I vacated the apartment. I have photographic evidence of this as well. Also, the fact that they are trying to charge me {$1000.00} to paint a XXXX sq. ft. apartment is further evidence that they are trying to extort money from me with the threat of legal action. 
Carpet from leak {$450.00} ... There is no way I am responsible for carpet which is 10-12 years old and completely depreciated. Also, I was offered new carpet upon lease renewal, however, I refused because I did n't want a rent increase and to have to worry about every little spot on the carpet. The leak was not my fault and was due to " old & brittle '' plastic water pipes, the fact that XXXX, the onsite maintenance technician, chose not to respond to my emergency call because " he was not on call '' ( which he later admitted to me that he should have responded ), the three hour delay for XXXX, the other maintenance tech, ( who lives an hour away ) to get there and XXXX XXXX. negligence in replacing the old, brittle pipes, as similar breaks had recently occurred ... .one in the building that XXXX , the maintenance tech lives in! 
XXXX Water Bill {$70.00} ... I had no problem paying the final water bill and I did pay it after I received it '' and the final water bill was {$23.00}. This is another attempt by XXXX XXXX. to extort money from me and fraudulently inflate charges. 
In review, XXXX XXXX. are dishonest, corrupt and knowingly committing fraud by charging tenants for planned upgrades, maintenance required by law, depreciated items and items which have been already replaced by outgoing tenants. I urge you to remove this collection from my Experian report who have lied about forwarding documentation to XXXX and refuse to let me get a word in edgewise in my phone conversations to them. I do n't have a scanner, however, I can attach documents in a separate email. 
Thanks, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation