Consumer complaint received 2025-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
Subject : Final Notice Before Litigation Factual Dispute of Inaccurate Credit Reporting Dear Credit Bureau, This letter serves as FINAL NOTICE regarding the inaccurate and misleading information being reported on my credit file in violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq. Despite multiple disputes, you have continued to verify incorrect data without conducting a reasonable investigation, which is a clear violation of 15 U.S.C. 1681i ( a ) ( 1 ) ( A ). 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  1. Incorrect Repossession Reporting My credit report reflects repossession beginning in XX/XX/year>, which the repossession was in XX/XX/year>. The account continues to report as though no adjustments have been made to reflect the actual disposition of the vehicle. If the repossession was completed, the balance should have been updated accordingly. 

The balance remains at {$22000.00}, which suggests the creditor failed to report the proper deficiency amount after the vehicle was auctioned or sold. And also the creditor failed to include the gap insurance which also doesnt reflect the accurate amount. This is a direct violation of 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ), which requires furnishers to report accurate and complete information.

2. Failure to Conduct a Reasonable Investigation Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), credit bureaus are required to conduct an actual investigation into disputed accounts. However, given that my previous disputes have returned verified without any substantive changes, it is evident that no real investigation was conducted. 

Both Experian and XXXX are currently being sued for failing to conduct proper reinvestigations, a practice known as sham investigations. If your agency does not correct this error, I will have no choice but to pursue legal remedies as well. 

Demand for Immediate Deletion Since the information reported on my credit file is inaccurate, incomplete, and unverifiable, I am demanding its immediate deletion under 15 U.S.C. 1681i ( a ) ( 5 ). If this account is not properly corrected or removed from my credit report within 7 days, I will proceed with the following actions : 1. Filing a complaint with Federal Trade Commission 2. Pursuing legal action against your agency for FCRA violations, seeking damages for negligent and willful noncompliance under 15 U.S.C. 1681n and 1681o. 

This is my final attempt to resolve this matter before initiating legal action and statutory damages. You are now on formal notice and should act accordingly. 

I expect a written response confirming the removal of this erroneous information within the timeframe outlined. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation