Consumer complaint received 2019-06-13 00:00:00
Product: Debt collection — Mortgage debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Specialized Loan Servicing Holdings LLC
State: DC

Complaint narrative:
Subject : Complaint To : Consumer Complaint Agent, Im writing this complaint to complete my previous complaint against XXXX XXXX. Let me make it clear this complaint is about Specialized Loan Servicing. My relationship with this mortgage servicing company began as a result of a previous relationship with XXXX XXXX. In XXXX of XXXX, XXXX XXXX transferred my slander mortgage, onto Specialized loan Servicing. XXXX XXXX had no legitimate interest in my mortgage. In XXXX, XXXX XXXX made some purchases that made it impossible for them to maintain its illegal claim to my Note. XXXX XXXX transferred my account to it subsidiary. Specialized Loan Servicing is a subsidiary of XXXX XXXX. Specialized Loan Servicing began calling me in XXXX. 
I asked the customer service representative ; What bank are you servicing this mortgage for? The agent informed me he was unable to disclose this information. He immediately went into telling me about how I had taken out a mortgage in XXXX. I asked him what that had to do with his call. The representative could never answer my questions about who the Note holder was. Specialized Loan Servicing called me day after day harassing me. Each time Specialized Loan Servicing called me, they refused to answer one very simple question, who are you servicing this loan for? 
In XXXX my father died suddenly  after suffering a XXXX XXXX. I was constantly harassed by Specialized Loan Servicing. I told the agents to stop calling me. Specialized Loan Services never stopped calling, even after I told them I had filed a complaint with the DC Superior Court, they still wouldnt disclose who they were collecting for. Specialized loan Servicing began sending people to my house and my neighbors houses with little notes saying call your mortgage company. I have been harassed and bullied by this mortgage servicing company, who cant tell me who their providing the service for. XXXX XXXX illegally identified themselves as the Note hold on more than one occasion. It was this same type of bullying and harassment that got me entangled into a fraudulent mortgage with XXXX XXXX. XXXX XXXX transferred my non-existing illegal mortgage to its subsidiary attempting to bully me into another illegal contract. I want Specialized Loan Servicing to stop harassing me. I am seeking damages for the emotional trauma Specialized Loan Servicing has caused me. These people continued to call me day after day and refused to tell me why. I told them my father had died and I needed to help my sibling get his affair finalized. The calls from SIS keep coming and still no answers to my questions. The calls continued even after I filed with the court requesting an answer. I filed on XX/XX/XXXX, Specialized Loan Services continued to call and turned up the pressure by sending people to my home as well as the homes of my neighbors. Please keep in mind all the time they are calling and coming by they still have never responded to my question. Who is the holder of the Note you are servicing? Specialized Loan Servicing is not servicing a mortgage Note for any bank. Specialized Loan Servicing is a subsidiary of XXXX XXXX developed to maintain invalid fraudulent accounts established by XXXX XXXX. I have endured unimageable XXXX as a result of XXXX XXXX knock Off, Specialized Loan Servicing. Please use this information to help others who have not yet discovered the con.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation