Consumer complaint received 2025-07-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TD BANK US HOLDING COMPANY
State: NJ

Complaint narrative:
STATEMENT OF FACTS AND LEGAL VIOLATIONS TD Bank has admitted that the account was charge-off on XX/XX/year>, with a ending balance of {$8800.00}, and continues to report this account as valid, however : 1. FORM 1099-C HAS NOT BEEN ISSUED The bank confirmed in writing that it has not issued a 1099-C form, despite reporting the account as uncollectible.

This omission contradicts the guidelines of the Internal Revenue Code ( IRS ), which requires the issuance of Form 1099-C when a debt is deemed to have been fully or partially discharged.

Reporting the account as charge-off without issuing 1099-C is a fraudulent representation, and creates legal ambiguity about whether or not the debt is due. This ambiguity harms the consumer and violates the principle of accuracy in the credit report.

2. LACK OF VERIFICATION TESTS Under the Fair Credit Reporting Act ( FCRA ), TD Bank is required to verify every piece of information reported if it is disputed. To date, the bank has not submitted any of the following evidence, required under 15 U.S.C. 1681i and 1681s-2 ( b ) : Copy of the original contract signed by the account holder.

Clear proof that the debt is valid and legally enforceable in its entirety. 
Complete accounting history, with all interest applied, penalties, and credits. 
Documented evidence of authenticity and accuracy of the reported balance. 
Confirmation that the report was accurately verified with the credit bureaus before being updated.

Evidence that the consumer was properly notified pursuant to 15 U.S.C. 1681m ( a ), if the information was negative or used against him/her. 
Your refusal to provide this evidence demonstrates a direct violation of the legal duty of verification.

3. MISREPRESENTATION AND INTENTIONAL HARM TD Bank is maintaining an account reported as charge-off with no clear legal justification, while claiming that the debt is still valid. This constitutes : Violation of 15 U.S.C. 1681e ( b ) for failing to ensure accuracy or timeliness.

Failure to Properly Re-investigate under 15 U.S.C. 1681i ( a ).

Violation of 1681s-2 ( b ) by continuing to report information that has not been verified by documentary evidence. 
Intentional damage to my credit and financial reputation, affecting my access to fair credit, housing, and employment.

I REQUEST THE CFPB : 1. Order the immediate and permanent removal of any negative information related to this account.

2. Require TD Bank to submit to the CFP
B all documentary evidence of accuracy, including : o Signed copy of the original credit agreement.

o Detail of the charges that originated the final amount.

o Accounting evidence of how the balance was calculated.

o Legal confirmation of whether the debt is still legally enforceable.

o Explanation of why a Form 1099-C has not been issued.

3. Seeking penalties from TD Bank for gross negligence, misreporting, and repeated violation of my rights under the FCRA.

If no action is taken, I reserve the right to escalate the case to the FTC, the IRS, the State Attorney General, and other federal entities, as well as to consider legal action for damages under 15 U.S.C. 1681n and 1681 for willful and negligent noncompliance.

Company response to consumer: Closed with explanation