Consumer complaint received 2025-02-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: NV

Complaint narrative:
Per my credit card agreement, I am seeking arbitration because American Express Company refuses to correct a billing dispute on my bank statement. I formally request from the credit card issuer, merchant, and merchants bank the business opportunity disclosures required by FTC Federal Trade Commission, Rule 16 C.F.R. Part 437 & 15 U.S.C. 41-58. and the Earnings claim statement required by law. The Commission has extensive law enforcement experience challenging misleading earnings claims under section 5 of the FTC Act, 15 U.S.C. 45 I was never issued an earnings claim statment nor a business opportunity disclosure. This begs the question of the legitimacy of the merchant and the reputation of the merchant 's bank not knowing their customer 's business and not proactively protecting the market from financial crimes and reducing the risk of fraud with proper screening and diligence. Per the XXXX XXXX XXXX XXXX, I request a recall and a hold harmless letter from American Express Company. 

To whom it may concern at Amex investigating the dispute case XXXX XXXX XXXX , Pursuant to Amex chargeback reason codes and XXXX Chargeback Codes. 13.5 Misrepresentation. This code applies when the goods or services are not as advertised or described, leading to the cardholder feeling deceived This applies when the merchant 's advertising or sales materials significantly misrepresent the product or service, deceiving the cardholder. This could include false claims about quality, features, or benefits. 13.3 Services Not As Described, this code is used when the received goods or services do not match the agreed-upon terms or quality. 13.1 Services Not Received. This code is applicable when the cardholder did not receive the goods or services they paid for. This applies when the cardholder did not receive the goods or services they paid for at all. This could be due to non-delivery, order cancellation, or service failure. According to Amex and XXXX 's terms of service, card issuers encourage merchants to maintain high ethical standards and comply with Amex and XXXX 's rules and regulations. I am politely requesting these charges be disputed. I am requesting a full reversal of the misrepresented transactions. The Merchant has stopped communicating with me and makes no effort to provide services to me. 

I am requesting claims and defenses under Federal law 15 USC 1666i. This section specifies the cardholder 's liability is the value of the disputed transactions when the issuer is notified. Regulation Z, specifically 1026.12 of the TILA contains special credit card provisions that limit my liability. According to California Financial Code Section 2102, 17000 and Federal law principles. I reserve the right to refund. Consumers should be protected from financial loss and disputed transactions. In fact, the Fair Credit Billing Act safeguards consumers from fraud or charges on their credit card accounts. I am requesting a reversal of multiple transactions due to material misrepresentation perpetrated by the merchant. I hereby notify the card issuer and representative investigating the case, that I am withholding payment on the disputed charge ( XXXX ). However, to be a loyal consumer I will continue the minimum payments under duress and fear that withheld payments will negatively impact to my credit report and reputation. 

Please grant me an exception for missing the 60-day dispute window because I was unaware I was defrauded until the dispute window passed, at that time I was still gathering evidence and confidence to dispute the multiple transactions. I had to educate myself about these consumer laws, financial concepts, interest rates, and credit card disputes. I was fearful of retaliation by the scammer which delayed my actions. On a personal note, my mother was XXXX during this period and much of my attention had been focused on communicating with Doctors. Additionally, I was recently diagnosed with XXXX which impaired my judgment and reaction time. Additionally, during this period I received news my wife was pregnant and she would be leaving the United States to return to her home country of XXXX. This required my attention to relocate her. Please grant me a reversal of transactions for my peace of mind and financial stability. Please altruistically consider my circumstances. Your assistance is appreciated. 

XX/XX/year> I responded to an email from XXXX soliciting to invest in an online XXXX XXXX XXXX type company. The company name is XXXXXXXX XXXX XXXX XXXX  registered as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The owner is XXXX XXXX also known as XXXX XXXX. The website is XXXX XXXX XXXX  advertisements promise to build a {$50000.00} - $ XXXX digital asset generating passive income. His advertisements for XXXX per month in 4 months, let alone the {$50000.00} per year advertisements were false and misleading. Unfortunately for me, XXXX never delivered on his service or promises of wealth and prosperity. XXXX XXXX promised a return on the investment in 3-4 more months XX/XX/year> on our XXXX channel. Which means the estimated date of delivery was XX/XX/year>. Hence my delayed suspicion and call to dispute these transactions. 
Little did I know he was willfully misleading me and scamming every cent from me. Unfortunately, I anticipated ethical conduct, fair reciprocation, and financial transparency. These transactions with XXXX XXXX ultimately frustrated me financially and scared me to dispute earlier. Unfortunately, I suffered from economic hardship via the sudden loss of my job and indebtedness to my creditors. My financial frustration contributed to my gullibility and desperation to believe in XXXX get-rich-quick scheme. 

XX/XX/year> I requested a full refund of XXXX. However, XXXX XXXX refused to refund me. While under duress, fear of retaliation, and loss of the entire investment. XXXX coerced me to invest more with him requesting more time to deliver his service. My signature is not valid for any agreement with XXXX. I received no benefit and am a victim of cybercrime and extortion. Other credit card issuers such as XXXX have sided with me and I trust Amex will align with me. Thank you for your continued service and dedication to protecting customers.

Company response to consumer: Closed with monetary relief