Consumer complaint received 2024-06-27 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: FL

Complaint narrative:
On XX/XX/XXXX I requested a transfer from PayPal debit card number XXXX XXXX XXXX XXXX. To XXXX XXXX XXXX routing number XXXX account number XXXX. PayPal said transfer went through and Bank says that PayPal left out XXXX number in my account and said they sent money back to PayPal. Now the money does not show up in either place and both places point to the other. But I am out {$300.00}. I have spent hours on the phone trying to resolve this issue and just get run around. I am sorry I could not take care of this sooner I had a XXXX and have been unable to resolve On my own. Please help. 

This is PayPal communication. 
CUSTOMER SERVICE Message from PayPal XXXX XXXX Dear XXXX XXXX, Thank you for contacting PayPal Customer Support. 

We initiated a trace regarding your withdrawal of XXXX USD. Our records confirm the funds were posted to your account ending in XXXX, on XX/XX/XXXX. 

Please contact your bank 's ACH Department to find the date the funds were credited to your bank account balance. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Please provide the following trace number to your bank 's ACH department : XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- If you are not able to locate the funds, you might want to find out if the bank transferred your money to a different account you might have, or if the money was used to pay fees owed to the bank, used for a safety deposit box, or used to automatically pay a loan.

We apologize for any inconvenience this may have caused.

It is my pleasure to assist you. Thank you for choosing PayPal.

Sincerely, XXXX PayPal AND This is communication from XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I have checked with PayPal and they have transferred to you {$300.00} on XX/XX/XXXX, my money is lost somewhere how do i put a tracer on it? They say you have it. WELL WERE IS MY MONEY! 
XXXX Name : XXXX Trasfer Completed.XXXX XXXXXXXX XXXX Report a Transaction Error/Fraud XX/XX/XXXX - XXXX XXXX XXXX  XXXX, Thank you for contacting XXXX 's Secure Messaging Team XXXX After further researching with our ACH department, we do not show a deposit in the amount of {$300.00} from PayPal. If possible, please provide us with the 15 digit trace number so we may further research this for you.

We look forward to your reply. 

Sincerely, XXXX XXXX XXXX XX/XX/XXXX - XXXXXXXX XXXX XXXXXXXX Report a Transaction Error/Fraud XX/XX/XXXX - XXXX PM XX/XX/XXXX XXXX XXXX XXXX XXXXhank you for contacting XXXX 's Secure Messaging Team . The deposit was returned to PayPal because they entered your account number as XXXX. Please contact us if we may further assist you. 

Thank you, XXXX Security Alerts- Do Not Reply XX/XX/XXXX - XXXX XXXX You received a new XXXX secure message on XX/XX/XXXX XXXXXXXX XXXX. 



If you have any questions, please call us at ( XXXX ) XXXX. Thank you for banking with us. 

XXXX XXXX XX/XX/XXXX - XXXXXXXX XXXX XXXX is the account that that it was suppose to be transferred into why did you send it back? 


XXXX XXXX XX/XX/XXXX - XXXX XXXX i called bank number you sent me they dont know what is going on either why did you send back XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX CUSTOMER SERVICE Message from PayPal Today Dear XXXX XXXX XXXX Thank you for contacting PayPal Customer Support . 

We initiated a trace regarding your withdrawal of XXXX USD. Our records confirm the funds were posted to your account ending in XXXX, on XX/XX/XXXX. 

Please contact your bank 's ACH Department to find the date the funds were credited to your bank account balance. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Please provide the following trace number to your bank 's ACH department : XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- If you are not able to locate the funds, you might want to find out if the bank transferred your money to a different account you might have, or if the money was used to pay fees owed to the bank, used for a safety deposit box, or used to automatically pay a loan.

We apologize for any inconvenience this may have caused. 



Report a Transaction Error/Fraud XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank you for contacting XXXX 's Secure Messaging Team . Your full account number has XXXX digits. We were not able to post the deposit with a partial account number. Please contact us if we may further assist you. 
Thank you, XXXX

Company response to consumer: Closed with explanation