Consumer complaint received 2025-08-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXX XX/XX/year> Capital One Bank ( USA ), N.A. 
Attn : Credit Bureau Dispute Department XXXX. XXXX XXXX XXXX XXXX XXXX, UT XXXX Re : Formal Dispute Inaccurate Late Payment Reporting / Closed Account Handling Account Number ( Last 4 Digits ) : XXXX To Whom It May Concern : I am writing to formally dispute the reporting of a late payment for XX/XX/year> on my Capital One credit card account referenced above. This account is closed by Capital One, but I have continued to make all monthly payments on time since closure. 

Background and Facts My account was closed by Capital One without cause, despite my consistent record of on-time payments and, in many months, making multiple payments within the same billing cycle. 
I also held XXXX other Capital One credit card accounts, both of which I paid in full after they were closed. 

I have continued to meet my monthly obligations on the closed account referenced here, and I have never been late. 

On XX/XX/year>, I contacted Capital One to dispute the XX/XX/year> late payment showing on my credit report. Your representative confirmed that no late payment was found in your system for that month. 

Despite this, the false late payment remains on my credit report as of XX/XX/year>. 

Legal Basis for Dispute Your reporting of this alleged late payment violates the Fair Credit Reporting Act ( FCRA ) and its implementing regulations, including but not limited to : 15 U.S.C. 1681s-2 ( a ) : Furnishers must not provide information they know, or have reasonable cause to believe, is inaccurate.

15 U.S.C. 1681s-2 ( a ) ( 2 ) : Obligation to correct and update information to ensure completeness and accuracy.

15 U.S.C. 1681i ( a ) : Duty to conduct a reasonable reinvestigation upon notice of a dispute.

12 C.F.R. Part 1022 ( Regulation V ) : Requirement for furnishers to have reasonable procedures to ensure maximum possible accuracy of information reported.

Additionally, under FCRA 623 ( a ) ( 2 ), once you are made aware that the XX/XX/year> late payment is inaccurate, you must cease reporting it to all consumer reporting agencies. This obligation applies equally to closed accounts where the consumer continues to meet all payment obligations. 

Requested Action I am requesting that Capital One : Immediately remove the inaccurate XX/XX/year> late payment entry from all credit reporting agencies ( XXXX XXXX XXXX XXXX ). 

Conduct a complete investigation of my payment history for this account and correct any other inaccuracies. 

Provide me with written confirmation that the false late payment has been deleted and that my payment history reflects all on-time and multiple payments made. 
Provide an explanation for why my account was closed despite being in good standing and meeting or exceeding payment requirements. 

Please note : This letter serves as formal notice under the FCRA. Capital One has 30 days from receipt of this dispute to complete your investigation and report the results to me in writing, as required by law. 

If the inaccurate reporting is not corrected within this time frame, I will pursue further remedies, including filing additional complaints with the Consumer Financial Protection Bureau ( CFPB ) and my state attorney general. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation