Consumer complaint received 2025-03-26 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSWORLD SYSTEMS INC
State: CA

Complaint narrative:
I deleted my name and other personal information. 

Email XXXX ; sent on XX/XX/year> Dear Transworld Systems Inc., The charge in question stems from an unsuccessful attempt to install a phone line through XXXX. My phone was originally purchased through XXXX XXXX XXXX, fully paid off, and previously part of my ex-husbands XXXX XXXX XXXX plan. After my divorce, I attempted to activate a XXXX line, but despite multiple attempts by XXXX staff, they were unable to install the service on my phone. 

At no point was I informed that I would incur charges for these unsuccessful installation attempts. Since XXXX was unable to provide service, I returned to XXXX XXXX XXXX and activated my line there. However, XXXX has placed a hold on my phone, causing my XXXX XXXX XXXX service to be suspended every night, requiring me to contact XXXX XXXX XXXX XXXX to restore service. When I inquired about this issue, XXXX XXXX XXXX informed me that the hold was placed by XXXX. 

Upon visiting a XXXX store, I was surprised to learn that my account had been sent to collections, despite never having an active XXXX service. I then contacted Transworld Systems Inc., where a representative offered me a discounted settlement of {$66.00} on the {$160.00} balance. However, as I never received or used XXXX services, I believe these charges are unfair and incorrect. 

I formally request that this collection account be removed, as I never received any service from XXXX and was not informed of any potential charges. 

Additionally, I am attaching a photo of the hold on my account as well as a screenshot of me having to restore my XXXX XXXX XXXX line every day through the XXXX & XXXX app. These documents further demonstrate the ongoing inconvenience caused by XXXX hold on my phone. 

I would like to have this issue resolved. Let me know if you need any additional information, I am happy to provide it. 

Thank you for your prompt attention to this matter. 


Email XXXX ; sent on XX/XX/year> Dear Transworld Systems Inc., I hope this email finds you well. I am following up on my previous email regarding the disputed XXXX collection account linked to the phone number XXXX. I have not yet received a response and would appreciate an update on the status of my dispute. 

As outlined in my initial email, I never received XXXX XXXX, was not informed of any charges, and continue to experience disruptions due to the hold placed on my phone. I have also provided supporting documentation demonstrating the ongoing inconvenience caused by this issue. 

Please let me know if my dispute is being reviewed or if additional information is needed from my end. I would appreciate your prompt response, as this matter continues to affect my phone service. 

I look forward to hearing from you soon. 

Best regards, Email XXXX ; sent on XX/XX/year> Since my emails are being ignored, I will be reporting this matter to the appropriate government agency.

Company response to consumer: Closed with explanation