vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: 2288984 Ontario Inc.
State: TX

Complaint narrative:
I am writing to formally dispute a Payday loan collection entry that appears on my credit report, specifically related to an account attributed to MoneyKey. I am not familiar with this debt, and I have never taken out a loan from MoneyKey. To the best of my knowledge, this entry is inaccurate, and I request its immediate removal from my credit report. 

Upon reviewing my credit report, I observed an entry from a collections agency indicating a Payday loan debt with MoneyKey. The reported amount and the alleged occurrence date are from the year 2021. However, I have not received any documentation or notice from MoneyKey regarding this loan. The lack of communication from the alleged original lender is concerning, as I have not been given the opportunity to address or verify the legitimacy of this debt. 

I have taken all necessary precautions to safeguard my personal information, and the appearance of this debt is both unexpected and unwarranted.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
In XXXX, Capital one bank restricted my business account said there is a wire transfer in my account amount as XXXX as fraud transaction, that is one of my purchaser recall. they will close my account due to this problem and hold all my funds in the account. 
Until XXXX, the {$35000.00} was return by capital one bank, and my account still restricted. 
Until XXXX, no further action was taken by the bank, they still restricted my account and hold my money, remain balance is {$110000.00} During the time, I continued ask them, but the unfair point is, they said no time line for the investigation and they can not tell me anything. at the beginning they said wire transfer in has problem, after that even they resolve the transaction, they still said no time line, still hold, even they tell me why, that is ok, I will wait, and company all they work.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: CCS Financial Services, Inc.
State: MI

Complaint narrative:
On XX/XX/2023 I canceled my auto insurance with XXXX. Then in XXXX I receive a debt collector on my credit report. For unpaid auto insurance as XXXX is trying to bill me after it was canceled. I called them and told them I fact they owe me {$200.00} as it was just payed the day I canceled. This was not refunded and still shows a debt on credit report

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I got XXXX transactions charged in my credit card on XXXX XXXX  XX/XX/2023 without my authorization. I did not confirm, authorized or purchased any of those transactions and they were charged without my consent. The bank did not send me any alert until the last transaction and that was the only one that I could decline. My credit card information was stolen and scammers purchased online in target.com for about {$8900.00}. Now XXXX dealing with Bank of America to get a credit back for those transactions but they have been very slow in returning the money. They still owe me money even though I have called and disputed on several occasions since XX/XX/2023. I hope get this resolve soon and get my money back as soon as possible. This is so frustrating.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Shellpoint Partners, LLC
State: CA

Complaint narrative:
We have an insurance claim and our insurance check of {$54000.00} was required to be sent to our mortgage company, Shellpoint Mortgaging to disburse the funds back to us working in conjunction with XXXX XXXX which seams as an umbrella of Shellpoint as they are both at the same address and suite number. Shellpoint uses the company XXXX XXXX to disburse those funds. On XX/XX/XXXX we were instructed by Shellpoints Loss Draft Department operated by XXXX XXXX, in order to expedite our funds in 8 to 10 business days, we needed to upload the adjusters report and the contractors estimate and overnight the check for {$54000.00} and provide a prepaid overnight return label to receive our funds which we provided. On XX/XX/XXXX we uploaded the contractors estimate to XXXX XXXX 's portal timestamped on XX/XX/XXXX. On XX/XX/XXXX we uploaded the adjusters report to XXXX XXXX 's portal timestamped on XX/XX/XXXX. On XX/XX/XXXX we overnighted via XXXX the check for {$54000.00} to Shellpoint Mortgage Services Loss Draft Department with tracking number XXXX. Shellpoint received that check on XX/XX/XXXX at XXXX. We provided a prepaid overnight label via XXXX to Shellpoint to send our funds back to us and as of XX/XX/XXXX, day 23, we have no funds that have been sent to us. In bad faith, Shellpoint in conjunction with XXXX XXXX has lied to us, provided misinformation on when funds will be sent and how much funds will be sent. Their reviews show a pattern with at least 47 other victims of the same fraudulent actions by Shellpoint working in conjunction with XXXX XXXX. XXXX XXXX XXXX reviews XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I have unauthorized inquiries on my credit report that I did not consent to or benefit from. Attached below is my identity theft report. 

15 usc 1681n ( b ) willful non complianceCivil liability for knowing noncompliance Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or {$1000.00}, whichever is greater.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
Ive noticed that several deviations from mandatory reporting standards therefore the data in my report can not be accurate and complete! With that said, I deny your allegations and I challenge you to provide proof that you have the right to report this incomplete negative information on my credit report. 

Per 15 U.S.C 1681e Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.

According to 12 CFR Part 1022 ( Regulation V ) requires furnishers to : Furnish information concerning accounts or other relationships with a consumer that has integrity. 
Furnish information about accounts or other relationships with a consumer that is accurate. 
C - Conduct reasonable investigations of consumer disputes According to XXXX, in order to make a lawful report, you must follow the Metro 2 compliance standards. 

Also as stated in the XXXX Any Deviation From These Standards Jeopardizes The Integrity of The Data. This means that any mistakes in reporting claims can make the information less accurate and it affects the accuracy of any federally regulated reports. 

Therefore, I am invoking my rights to challenge these inaccurate and non-compliant items. Neglecting my demand will only prove that you DO NOT care about my rights as a consumer. Its NOT FAIR for you to report information that isnt confirmed to be ethical and meets the standards of certified reporting. Again, I am challenging these claims and asking for proof of the proper reporting standards. 

You are violating my rights! I have listed the concerns about your reporting in this document. It's not complete and does not meet my standards according to law, you must certify all aspects of required FCRA/ Metro 2 compliance which is done truthfully, correctly ( in a timely manner ), completely AND accurately as well - or else I would have to escalate these issues to the CFPB XXXX FTC and my Attorney General.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Ive noticed that several deviations from mandatory reporting standards therefore the data in my report can not be accurate and complete! With that said, I deny your allegations and I challenge you to provide proof that you have the right to report this incomplete negative information on my credit report. 

Per 15 U.S.C 1681e Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.

According to 12 CFR Part 1022 ( Regulation V ) requires furnishers to : Furnish information concerning accounts or other relationships with a consumer that has integrity. 
Furnish information about accounts or other relationships with a consumer that is accurate. 
C - Conduct reasonable investigations of consumer disputes According to XXXX, in order to make a lawful report, you must follow the Metro 2 compliance standards. 

Also as stated in the XXXX Any Deviation From These Standards Jeopardizes The Integrity of The Data. This means that any mistakes in reporting claims can make the information less accurate and it affects the accuracy of any federally regulated reports. 

Therefore, I am invoking my rights to challenge these inaccurate and non-compliant items. Neglecting my demand will only prove that you DO NOT care about my rights as a consumer. Its NOT FAIR for you to report information that isnt confirmed to be ethical and meets the standards of certified reporting. Again, I am challenging these claims and asking for proof of the proper reporting standards. 

You are violating my rights! I have listed the concerns about your reporting in this document. It's not complete and does not meet my standards according to law, you must certify all aspects of required FCRA/ Metro 2 compliance which is done truthfully, correctly ( in a timely manner ), completely AND accurately as well - or else I would have to escalate these issues to the CFPB XXXX FTC and my Attorney General.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau ( CFPB ), I, XXXX XXXX, submit this complaint against Navy Federal Credit Union and its indenture Trustee, XXXX XXXX XXXX, XXXX, dated XX/XX/2023. The complaint includes, but is not limited to, allegations of unfair or deceptive trade practices, filing false insurance claims, deprivation of rights acting under color of law, and the unwarranted closure of my account ending in XXXX, claiming an " overdraft '' of {$54.00} without providing any proof of claim. 

Notably, within three days of this alleged overdraft, Navy Federal Credit Union filed an insurance claim with the XXXX XXXX XXXX XXXX ( XXXX ) and received proceeds for the maximum amount. Despite this, the financial institution is persistently attempting to collect the same proceeds it received from the XXXX insurance claim. Moreover, they have failed to cease and desist these collection efforts even after receiving notice to do so, constituting unfair or deceptive trade practices. 

I bring this matter to the attention of the CFPB and request a thorough investigation into the actions of Navy Federal Credit Union and its indenture Trustee. 

Thank you for your prompt attention to this matter. 

Best regards, XXXX, XXXX. XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I was a victim of ID Theft. There are inquiries on my Equifax credit report that are fraudulent and do not belong to me. I've already filed an FTC report. 
The inquiries are : XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Equifax XXXX Miscellaneous Reptg. Agencies XX/XX/XXXX Equifax -XXXX  Miscellaneous Reptg. Agencies XX/XX/XXXX Equifax -XXXX  Miscellaneous Reptg. Agencies XX/XX/XXXX Equifax XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX Equifax

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I have sent XXXX  more than several letters of the inaccurate and derogatory statements on my credit report Copyright laws my appelation is private and not to be used at all they are violating my human rights Copyright law, as defined in Title 17 of the United States Code, protects " original works of authorship fixed. XXXX XXXX XXXX is copyright 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer. 

Fines for using my property, selling, trading, and marketing will cost each corporations {$1000.00} and or pay for arbitration! 
15 U.S. Code 1681n - Civil liability for willful noncompliance

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: NAVY FEDERAL CREDIT UNION
State: IL

Complaint narrative:
XXXX ID # XXXX WAS IN CHARGE OF THE HELOC PROCESS SINCE XX/XX/XXXX WHICH INCLUDED 4+ HARD INQUIREY CREDIT REPORTS FOR BOTH ME AND MY WIFE SEPERATLEY . THIS PROCESS INCLUDED A MAJOR DROP IN MY WIFES CREDIT SCORE WHICH EVENTUALLY DISQUAILIFED HER FOR THE JOINT LOAN ON THIS ACCOUNT. THIS WHOLE PROCESS WAS UNEXCEPTABLE AND VERY UNPROFESSIONAL. I HAVE BEEN A MEMBER OF NAVY FEDERAL CREDIT UNION SINCE XXXX AND HAD SEVERAL LOANS WITH NO PROBLEM.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN

Complaint narrative:
15usc6508. per Per the FCRA as a federal protected consumer. I am now opting out of any and all authorizations. I the consumer my have given your written and Unwritten Verbal or non-verbal per 15usc6802.

Fair credit Reporting Act 1974 15usc1681, 15usc1681a, 15usc1611,15usc1602,16cfr 313.6, 16crf 313.7 ,15usc1681,17cfr424,5usc522a, hjr192,15usc15usc1692a,15usc1692 ( 2 ) 15usc1692e ( 2 ) ( a ) 15usc1681 ( 6 ) ( a )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN

Complaint narrative:
I found inaccurate and incorrect data on my credit report and this wrong information should not be on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: IN

Complaint narrative:
I found inaccurate and incorrect data on my credit report and this wrong information should not be on my credit report.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-12-13 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: MA

Complaint narrative:
Service provider : Venmo. 

Details : I set up two transfers on XX/XX/XXXX, for {$250.00} and {$54.00}, money to be withdrawn by Venmo from my XXXX  XXXX XXXX checking account. On XX/XX/XXXX, Venmo withdrew the intended {$250.00} and {$54.00}. BUT, on XX/XX/XXXX, Venmo withdrew a duplicate {$250.00} and {$54.00}, which was unauthorized. Venmo did not notify me of this problem. I checked my bank account balance this morning ( XXXX XXXX ) and saw that the money had been taken twice. When I contacted Venmo, they said they are aware of the error and are working on fixing it. They couldn't provide a timeframe. They also did not have an official channel for me to file a complaint, only saying that they had created a help desk ticket for me. 

It is unacceptable that these duplicate transactions occurred. That is an additional {$300.00} of my money that is currently missing and I need it and I don't know how long I will be without it. It is additionally unacceptable that I wasn't notified of the problem, and I am only lucky that I saw the problem myself so I could do some damage control and make sure that my checking account won't go into overdrawn status.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: FIRST NATIONAL BANK OF OMAHA
State: IL

Complaint narrative:
XXXX XXXX Account # XXXX On XX/XX/XXXX, I purchased a money order in the amount of {$270.00} and mailed it at the local post office for a bill payment due on XX/XX/XXXX. I have been informed that that payment was not received. XXXX XXXX has verified that the money order has not been cashed which indicates that it was lost by FNBO considering I have not received any returned mail to sender. Upon contacting XXXX XXXX, it seems that the only option available is to request a refund which requires a {$15.00} non-refundable fee and can take 30 days for processing. As a senior with a XXXX on a fixed income, the lost money order has posed a significant financial hardship on me at this time. Not only is FNBO requiring both XXXX and XXXX payments at once, there has also been a late fee imposed on the account. These payments and fees totals to nearly {$600.00} which I can not afford given my circumstances. If I do not make the payment, I am at risk of a negative reporting to my credit profile despite having mailed my payment in ahead of the due date.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: LEXISNEXIS
State: AR

Complaint narrative:
XX/XX/2023, I sent a letter to the courthouse asking do they report bankruptcies to the credit bureaus and I got a letter stating " They do not report any bankruptcies to anybody. '' So if that's the case, How did the credit bureaus verify my bankruptcy as 100 % Accurate? They never did a fair investigation according to the 15 USC 1681. 15 USC 1681 section 603 ( 3 ) ( E ) States ; The term " investigative consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, person characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom she or he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer 's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. They also violated my given rights numerous times. The credit bureaus violated my given rights under 15 USC 1681. According to : 15 U.S.C 1681 section 602 A. States I have the right to privacy. According to : 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. According to : 15 U.S.C 168s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation