Consumer complaint received 2024-06-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
I am not liable for the debt with Navy Federal Credit Union ( account ending in XXXX ). I've requested for the " single authoritative copy of the promissory note " ( Which the UCC states can not be improperly replicated ) and Navy Federal Failed to send the original promissory note after requesting multiple times. 

In addition, navy federal credit union violated the prohibition on unfair, deceptive, or abusive acts or practices ( UDAAP ) by locking electronic access to accounts after I attempted to validate debt & requested the " single authoritative copy of the promissory note " ( Which the UCC states can not be improperly replicated ). 

My complain is similar to previous UDAAP violations committed by Navy Federal Credit Union : XXXX XXXX XXXX XXXX XXXX XXXX Detailed Breakdown XXXX. Regulatory Compliance and Consumer Protection The Dodd-Frank Act includes several key components aimed at protecting consumers from unfair, deceptive, or abusive acts and practices ( UDAAP ). Under this act : UDAAP Provisions : Institutions are prohibited from engaging in practices that are unfair, deceptive, or abusive to consumers. 

XXXX. Potential Violations by Cutting Off Access When a credit union cuts off a members electronic access to accounts and bank cards due to overdue loans, it can be considered : Unfair : If the action causes substantial injury to consumers that they can not reasonably avoid and that is not outweighed by countervailing benefits to consumers or competition. 

Deceptive : If the practice misleads or is likely to mislead the consumer and the consumers interpretation is reasonable under the circumstances. 

Abusive : If the practice materially interferes with the consumers ability to understand a term or condition of a product or service. 

XXXX. Eligibility for Removal from Credit Report If an action by a credit union is found to violate the Dodd-Frank Act or any other consumer protection laws, the affected accounts or negative information is eligible for removal from a members credit report. 

Fair Credit Reporting Act ( FCRA ) : This act requires that all information reported to credit bureaus must be accurate, fair, and substantiated. If a credit unions actions were deemed illegal or improper, the negative marks resulting from such actions could be considered inaccurate or unfair. 

XXXX. Applicable Laws and Acts Dodd-Frank XXXX XXXX Reform and Consumer Protection Act ( XXXX ) : Specifically addresses unfair, deceptive, or abusive acts or practices ( UDAAP ). 

Fair Credit Reporting Act ( FCRA, XXXX ) : Ensures the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. 

Electronic Fund Transfer Act ( EFTA, XXXX ) : Protects consumers when they use electronic fund transfer services. 

Summary Cutting off a members electronic access to accounts and bank cards violates the Dodd-Frank Acts provisions against unfair, deceptive, or abusive practices. If these actions result in inaccurate or unfair negative marks on a members credit report, it is eligible for removal under the FCRA, because such marks could be proven and disputed on the grounds that they resulted from illegal or improper actions by the credit union.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief