Consumer complaint received 2024-04-09 00:00:00
Product: Credit card — Store credit card
Issue: Incorrect information on your report — Information belongs to someone else
Company: SYNCHRONY FINANCIAL
State: AZ

Complaint narrative:
I am writing to bring to your attention a matter of great concern involving unjust adverse actions taken by Synchrony Bank against my accounts, specifically reducing credit limits on XXXX  accounts : XXXX ( XXXX ) and Amazon XXXX. 
I have diligently worked to maintain a good credit score over the years, and I find myself in a precarious situation due to the inaccuracies and misjudgments made by Synchrony Bank. Despite providing irrefutable evidence proving including a statement directly from the XXXX XXXX XXXX XXXX stating that the information that Synchrony Bank used to take adverse actions against my credit report on XX/XX/XXXX was incorrect and for Synchrony Bank to take back the Adverse Actions. 

Despite providing the statement ( attached ) to Synchrony Bank via fax from XXXX XXXX XXXX XXXX that clearly states that the information used by Synchrony Bank on XX/XX/XXXX was not mine, they have refused and are unwilling to reverse the adverse actions they have taken against me and caused my credit score to drop XXXX points as required by law. 

In your capacity as the Attorney General, I am seeking your intervention to rectify this situation and ensure that justice prevails. Here are the key points that highlight the unjust actions taken by Synchrony Bank ( Copy of Synchrony Bank Adverse Action Letter attached ) : Your Credit Score : XXXX Date : XX/XX/XXXX Key Factors that adversely affected your credit Score : Lack of Real Estate Secureai Loan Information Lack of Bank Card Information Too Few Accounts Paid As Agreed Not Enough Balance Paid Down Over Time on Installment Accounts Inaccurate Credit Score Information : Synchrony Bank based its decision on a credit score of XXXX on XX/XX/XXXX, a score that was proven to be incorrect in a three-way conference call with Synchrony Bank and XXXX XXXX XXXX XXXX XXXX later admitted to the mistake and placed a statement on my credit report confirming the error. ( XXXX XXXX Statement Attached ) Lack of Real Estate Secured Loan Information : I have never applied for a real estate loan, which is more definitive proof that this information is not from my account. 


Lack of XXXX Account Information : My XXXX XXXX information has remained unchanged since XX/XX/XXXX, with no interruptions in service or alterations to my XXXX account information. The claim of lacking XXXX account information is unfounded. 

Too Few Accounts Paid As Agreed : I have maintained a flawless payment record for over two years, with no missed or late payments and I consistently pay two times or more than the minimum payment required. 

Not Enough Balance Paid Down Over Time on Installment Accounts : On XX/XX/XXXX, only XXXX of my accounts exceeded XXXX XXXX usage ( XXXX XXXXXXXX ), while Amazon XXXX, XXXX were well under XXXX XXXX, and my XXXX XXXX account had a {$0.00} balance. Please note that Synchrony Bank reduced my credit limit for my XXXX ( XXXX ) account from {$2400.00} to {$1600.00} ( 2 documents attached ) ; my Amazon XXXX  account was reduced my Amazon credit limit from {$500.00} to {$350.00} which put my usage for both accounts well over XXXX which also caused my credit score to drop! 

Despite my persistent efforts to address these issues with Synchrony Bank, they have adamantly refused to rectify their mistake, leading to a significant drop in my credit score and subsequent denials from multiple lenders for a car loan. 

As per Consumer Financial Protection Laws, where a creditor may have acted on misinformation, it is imperative to rectify the mistake. I kindly request your office 's intervention to investigate this matter and compel Synchrony Bank to reverse the adverse actions taken against my accounts. 

Enclosed with this letter, you will find supporting documentation, including the statement from XXXX XXXX acknowledging their mistake and the impact it has had on my creditworthiness. 

I appreciate your prompt attention to this matter and your commitment to ensuring fairness and justice in consumer financial matters. I look forward to a favorable resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation