Consumer complaint received 2024-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Dear Board of Directors, I have been a Wells Fargo family member for well over 10 years! I have been a committed patrion and loyal banker to the company. 

My issues started back in XXXXXXXX XXXX XXXX when I opened another business account. I went online and submitted my request and was very specific to what I wanted and needed. I met with " XXXX XXXX '' XXXX XXXX and was informed at the time that he will take care of fee waiver on the account, to just give him some time because he didn't know how. Come XXXXXXXX XXXX  after incurring XXXX amount of XXXX in fees I ask him what's going on? It doesn't take that long to fix an account... He calls me later that day and tells me I need to call the 800 number. I called and they advised me that all he has said is incorrect! I ended up doing a 3 way call and the online banker advised XXXX of what needed to be done. After that call in 30 mins I receive another call from XXXX advising me that his branch manager XXXX? refused to do it and doesn't want to do it for me. I asked him what are my options? He then advised me to file a complaint and he did so on my behalf! Since then there have been 4 complaints made. None have been managed properly. They all come back not in my favor! All the different reps that handled it didn't even take the time to hear my end of the story or what was even said or promised! The ruling was BIAS! 

Through all of this there have been many other issues that have arised, which are alarming and concerning! Prior to XXXX being current branch manager, the prior manager XXXX XXXX was servicing and helping me manage my accounts. XXXX went into my profile and added comments that she tried to call me 3 times and left me messages. Which was all a lie! She called me 1 time, let it ring 1 time then hung up! I needed to update my business accounts XXXX Exemptions. This is very crucial to my business! When I called XXXX he had advised me of what she had noted in the account, which was a lie. I called her and got her voice mail and left her a message saying I didn't appreciate the lies and her jeporiding my accounts XXXX Exemptions. Since then everytime I walk into the branch she always gives me these nasty looks! Everytime I walk into the branch and all she does is stare at me, making me feel uncomfortable! For her to knowingly XXXX harass me with her staring is uncomfortable! Especially when I have no type of communication with her! 

There was another time when I needed to order checks for the new business account. Dealing with the " XXXX XXXX XXXX '' he ordered everything. Then my account gets charged for checks. When I went in to see the regular banker, she said no problem and waived the check fees. I asked why my " XXXX XXXX XXXX '' couldn't waive check fees and all I got was that " XXXXXXXX XXXX  '' that have over XXXX amount of XXXX get treated differently! To discriminate some based on how much money he has or doesn't have is unjust! To give them certain products based on their ledger balance is discriminating let alone unethical! 

Then there is another big concern when the bank puts ristrions on me and my businesses. The assistant manager XXXX, keeps telling me she will refuse any deposits I will bring in after XXXX. I am a customer with equal rights, I should not be given restrictions different from any other customer. 

My final concern. After all that I have gone through, they go and file a XXXXXXXX XXXX claim against me. They did this with the hope of getting rid of me, to make all my complaints go away. They have clearly lied about the allegations and when I requested the evidence ( i.e. video and audio ) XXXX XXXX XXXXnvestigator denied my request. XXXX  also said that the complaint was from XXXX coincidentally the same time as my complaints on the account! They have defamed me and my company 's good name. I will not let them do that! I demand that they clear my name and my company 's name from any fraudulent claims of this sort, and to reverse any and all attempts to close out all my accounts! 

Please Advise, I have exhausted all abilities to remedy this issue myself with Wells Fargo and will seek guidance from my attorney if you can not assist in the matter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation