Consumer complaint received 2025-07-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AL

Complaint narrative:
On XX/XX/XXXXXXXX  I filed a complaint through the CFPB against TransUnion in the handling of my credit report. Today, XX/XX/XXXXXXXX  I received notification all disputes against TransUnion had been responded to and closed. Upon review, I discovered TransUnion did not provide a response to any of my disputes and provided unfactual information to 2 of them. 
XXXX. XXXX XXXX : No response addressing dispute received. 
XXXX. XXXX XXXX and XXXX : No response addressing dispute received XXXX. XXXX XXXX XXXX : No response addressing dispute received. 
XXXX. XXXX XXXX Account : No response addressing dispute received. 
XXXX .. Department of EducationNelnet and XXXX XXXX XXXXXXXX The circumstances that have surrounded the last 2 over the past several weeks are very disturbing. On XX/XX/XXXX TransUnion deleted three accounts I disputed in the CFPB complaint : Department of Education XXXX XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX. In addition they removed an account XXXX XXXX XXXX, which I NEVER requested be updated or removed. 
On XX/XX/XXXXXXXX  TransUnion went back and reinserted all 4 accounts. My credit score went from XXXX on XX/XX/XXXX to XXXX on XX/XX/XXXX! TransUnions reckless disregard for the handling of my credit file is astounding. And now, they respond on XX/XX/XXXX saying these items are not on my report? Yes they are! And I have provided evidence below. This is directly from TransUnions website, which I am an active member of. Either they are severely negligent or there is something highly deceptive and unscrupulous going on with this company. 
I have additionally sent a demand letter to TransUnion regarding the reinsertion of the 3 student loans demanding their removal. I have also notified the Pennsylvania and Illinois XXXX, Attorney Generals Offices in the states of Illinois and Pennsylvania, and I have filed a complaint with the FTC. 

Going back to accounts 1-4. TransUnion provided zero results of an investigation as requested and the items still remain on my credit report. If you look at the response section on the CFPB complaint ( which I have saved to my files ) the response is confusing, ambiguous, and literally makes zero sense. And it also DOES NOT in any way address my concerns expressed in the complaints that were filed on XX/XX/XXXXXXXX 

So essentially I have been waiting 6 weeks for ZERO response and no accountability on TransUnions behalf!! 

At this point I am so exhausted and exacerbated by their behavior, I have had no other choice but to retain legal counsel. 
I have retained XXXX XXXX XXXX XXXX XXXX XXXX XXXX located in XXXX XXXX XXXX  to file in the XXXX XXXX XXXX Arkansas XXXX XXXX and XXXX and XXXXXXXX XXXX XXXX XXXX XXXXXXXX located in XXXX Alabama to handle this on a local level. I am sorely disappointed with the behavior of the bureau and the response and assistance of the CFPB. This indeed a sad day for consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation