Consumer complaint received 2025-03-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Experian Dispute Department XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Dispute Inaccurate Reporting by XXXX XXXX Dear Experian XXXX Department, I am writing to dispute the inaccurate and harmful reporting of the XXXX XXXX XXXX on my credit report. The errors in this account 's reporting include an incorrect loan term, an inaccurate late payment notation, and an inaccurate loan balance. These discrepancies are causing significant harm to my creditworthiness and overall financial stability. 

After raising this issue with XXXX XXXX directly, they failed to correct the inaccuracies. As the entity responsible for ensuring accurate reporting under the Fair Credit Reporting Act ( FCRA ), Experian is obligated to investigate and rectify these issues. 

The following inaccuracies on my credit report need to be addressed : XXXX XXXX : The reported term of XXXX  years is incorrect. The accurate loan term, as outlined in my loan modification agreement with XXXX XXXX, is XXXX  years. 

Late Payment : The account inaccurately reflects a late payment, which is incorrect and unsupported by any factual basis. My payment history should reflect " paid on time '' for all months, as evidenced by my records. 

XXXX XXXX : The balance reported by XXXX XXXX does not match the actual balance of the account. The inaccurate balance misrepresents my financial obligations and negatively impacts my credit profile. 

Applicable Laws and Regulations : Fair Credit Reporting Act ( FCRA ) : Under 15 U.S.C. 1681i, credit reporting agencies are required to conduct a reasonable reinvestigation of disputed information and correct or delete inaccurate, incomplete, or unverifiable information.

Furnisher Obligations ( FCRA ) : As per 15 U.S.C. 1681s-2, furnishers of information, such as XXXX XXXX , must ensure the accuracy and integrity of the information they provide to credit reporting agencies.

Consumer Financial Protection Bureau ( CFPB ) Regulations : According to 12 CFR Part 1022 ( Regulation V ), furnishers must investigate direct disputes related to the terms of a credit account, payment history, and other key account details.

Deletion of Unverified Information : If the disputed information can not be verified, the FCRA mandates its removal from the credit report to prevent harm to the consumer.

Attached Supporting Documentation : A copy of my credit report highlighting the inaccuracies.

Correspondence with Selene Finance outlining these issues and their failure to correct them. 

Evidence from my records demonstrating on-time payments and the correct loan balance. 

Relevant case information, including my FTC and CFPB complaints regarding XXXX XXXX reporting practices. 

I kindly request that Experian conduct a thorough reinvestigation of the XXXX XXXX tradeline using the documentation provided. Specifically, I ask that you : Remove the XXXX XXXX tradeline entirely if the inaccuracies can not be corrected. 

Correct the loan term to reflect 30 years, the late payment to " never late, '' and the loan balance to its accurate figure. 

If these corrections are not made promptly, I am prepared to pursue further legal action to ensure compliance with the FCRA and protect my credit rights. 

Please confirm receipt of this dispute and provide an update on the status of your investigation within the required timeframe. Thank you for your prompt attention to this matter. 

please see attached

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation