Consumer complaint received 2025-11-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: SUNRISE CREDIT SERVICES, INC
State: SC

Complaint narrative:
I am filing a formal dispute regarding multiple accounts that are being furnished inaccurately and in violation of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). These accounts continue to appear on my credit reports despite the fact that the furnishers have failed to provide proper validation, failed to establish a legal right to collect, and failed to correct previously disputed information. 

XXXX. Failure to Provide Proper Verification ( FCRA 611 & FDCPA 809 ( b ) ) I previously disputed these accounts with the credit bureaus and/or the furnishers. The furnishers responded without providing any actual verification, such as a signed contract, complete account-level transaction history, assignment of debt, or chain of title.

Under FCRA 611 ( a ) ( 1 ) ( A ) and FDCPA 809 ( b ), the furnisher must provide competent evidence, not automated responses or unverifiable data. 

XXXX. Failure to Conduct a Reasonable Investigation ( FCRA 611 ( a ) ( 2 ) ) Upon my dispute, the credit bureau relied solely on an automated e-OSCAR response instead of conducting a reasonable investigation, as required by law.

No evidence was provided to demonstrate the accuracy, ownership, or validity of the alleged debts. 

XXXX. Possible Reporting of Time-Barred Debt At least one of the accounts may be beyond the statute of limitations or reporting period allowed under FCRA 605 ( a ).

If any account is older than seven years from the date of first delinquency, it must be removed.

The furnishers have not provided the legally required Date of First Delinquency ( DOFD ), which prevents proper verification. 

XXXX. Failure to Provide Method of Verification ( MOV ) ( FCRA 611 ( a ) ( 6 ) ( B ) ( iii ) ) Upon request, the credit bureaus refused to provide a detailed method of verification, including : The name of the individual who verified the account The documents relied upon The procedure used during the investigation This is a direct violation of FCRA 611 ( a ) ( 7 ). 

XXXX. Inaccurate, Unverified, and Misleading Reporting ( FCRA 623 ( a ) ( 1 ) ( A ) ) The accounts continue to report despite : lack of validation incomplete data failure to prove ownership possible re-aging inconsistent balance reporting A furnisher may NOT report information it knows or should know is inaccurate, per FCRA 623 ( a ) ( 1 ) ( A ). 

XXXX. Request for Immediate Action I am requesting that the CFPB require the furnishers and credit bureaus to : XXXX. Provide full account-level documentation, not automated responses. 
XXXX. Provide the Date of First Delinquency for each account. 
XXXX. Provide the method of verification used in prior disputes. 
XXXX. Delete any item that can not be fully validated with competent evidence. 
XXXX. Delete any account older than the allowable FCRA reporting period. 
XXXX. Delete or correct any account lacking proper chain of title, assignment, or ownership proof. 

Because the furnishers have failed to meet their obligations under the FCRA and FDCPA, these accounts should not continue to be reported. 

I am requesting the CFPBs assistance in ensuring compliance with federal law and the immediate correction or deletion of these inaccurate items.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation