Consumer complaint received 2025-11-20 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Hanwha QCells USA Corp
State: FL

Complaint narrative:
I am submitting this complaint because, despite EnFin Corp.s response to my previous filing stating that my solar project and loan were canceled and that XXXX XXXX would handle panel removal and roof repairs, nothing has happened to date. The situation remains unresolved, and I am still left with a partially installed, nonfunctional solar system and potential roof damage. 

EnFins official written response ( dated XX/XX/year> ) stated that the loan had been canceled due to ineligible measures and that they would work with XXXX XXXX on next steps for removal of panels and roof repairs. EnFin claimed they were acting to protect the borrower from paying for goods or services not delivered. However, more than a month has passed since that response, and no action has been taken by any party to remove the panels or complete the repairs. 

Following EnFins statement, I reached out to XXXX XXXX directly. I spoke with XXXX XXXX, XXXX of Sales Partners at XXXX by XXXX. On XX/XX/year>, XXXX XXXX emailed and assured me that my case was a high priority and that they were very close to getting this scheduled. He further stated that he would provide an update by tomorrow. Despite this written promise, I have received no update, no scheduled appointment, and no work has been completed. 

This leaves me in an unacceptable and unsafe situation : Solar panels remain installed but inactive. 

Roof damage remains unrepaired. 

No written plan or timeline has been provided. 

Both EnFin and XXXX have stopped communicating. 

I am left with a canceled loan, an incomplete installation, and property impacts that were supposed to be resolved weeks ago. 

EnFin represented that cancellation of the loan would trigger corrective actions by XXXX, but this has not happened. As the financing company involved in this transaction, EnFin holds responsibility for ensuring its approved contractors complete obligations related to financing decisions including correcting property impacts caused by partially funded, partially installed systems. 

Although there are currently no immediately noticeable damages, I will not know the true condition of my roof until the panels and mounting hardware are professionally removed. The very fact that an incomplete, non-functioning solar system is installed on my home creates latent risk, including the possibility of roof leaks, improper penetrations, electrical hazards, and damage hidden beneath the panels. 

Additionally, having a system installed that does not work and was abandoned by the installer directly devalues my property. Buyers and renters are deterred by : an unfinished solar installation inactive equipment on the roof concerns about future repair costs uncertainty about electrical and structural safety fear of inheriting a defective or canceled solar contract This situation negatively affects the marketability of my home and disrupts my ability to sell or rent it. The incomplete system undermines both the propertys aesthetic appeal and buyer/renter confidence. Until the panels are removed and the roof is restored, my property is functionally impaired and financially disadvantaged.

Company response to consumer: Closed with explanation