Consumer complaint received 2023-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: CITIBANK, N.A.
State: PA

Complaint narrative:
Dear Consumer Financial Protection Bureau, I hope this letter finds you well. I am writing to formally file a complaint against XXXX XXXX XXXX regarding their handling of a late payment and subsequent impact on my credit score. I believe the actions taken by the bank have adversely affected my financial standing and are an unjust representation of my creditworthiness. 

I have consistently maintained an XXXX XXXX XXXX near XXXX and actively monitor it, checking on a daily basis. However, on XXXX XXXX XXXX I was shocked to discover that my credit score had plummeted from XXXX to XXXX. Upon contacting XXXX, I was informed that Macy 's XXXX had reported a 'Late Payment ' against me. 

Upon reviewing my account, I acknowledged a pending payment of {$49.00} from XX/XX/. By XX/XX/, my outstanding balance had accrued to {$120.00}. Immediately upon realizing this oversight, I contacted Macy 's XXXX, promptly settled the entire amount, and requested the removal of the 'Late Payment ' report.

What compounds my concern is the lack of prior communication from Macy 's XXXX regarding the impending late payment report. Despite receiving numerous promotional emails and mail from Macy 's, I did not receive any warning about the overdue payment or the bank 's intention to report to credit bureaus. The absence of notifications severely impacted my credit score, hindering my ability to secure a lease for a desirable apartment and obtain a loan for my business. 

I expressed my grievances to Macy 's XXXX, highlighting the severe consequences their actions had on my personal and professional life. Despite my immediate payment and repeated requests for resolution, the bank only opened a dispute, which was subsequently denied after a prolonged 10-day period. Subsequent attempts at resolution have led to further delays, leaving me in a frustrating cycle with no tangible progress.

In conclusion, I attribute the decline in my credit score by approximately XXXX points solely to Macy 's XXXX 's failure to notify me of the impending late payment report. While I accept the accrued interest charges of {$120.00}, I find it unjust that the bank has not retracted the late payment report, considering their lack of communication regarding the credit bureau reporting. 

I kindly request the Consumer Financial Protection Bureau 's intervention in urging Macy 's XXXX to promptly remove the late payment report from the credit bureaus, thereby restoring my credit score to its previous standing. I believe this action is necessary for the fair assessment of my creditworthiness and to rectify the negative impact on my financial opportunities. 

For your reference, I have attached my Bank Statements from XX/XX/ to XX/XX/, which is the proof of all my activities associated with Macys ' XXXX account. 

Thank you for your attention to this matter, and I appreciate your assistance in resolving this issue promptly. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief