Consumer complaint received 2019-10-01 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Conn's, Inc.
State: NC

Complaint narrative:
XXXX XX/XX/XXXX, XXXX XXXX CDT To Who it May Concern, In XX/XX/XXXX I opened an account with Conns. All payments were made on time but, were not reported to the credit bureaus correctly. I initially filed a dispute with XXXX in regard to the amount Conns reported as owed on my credit report in the amount of {$3100.00} as that amount was/is incorrect. The correct amount owed is {$2100.00}. After approximately 30 days of filing the first dispute my credit score dropped for the first time. The reason according to the information XXXX   received from Conns was because, my account was derogatory & reported as closed in XX/XX/XXXX with a claim that my last payment made was XX/XX/XXXX. I again filed another disputed this time due to the fact that not only was my account not open until XX/XX/XXXX it would be impossible for me to have made my last payment or any payment in XXXX on an account that didnt exist. But, the fact I am current on my payments & that should have been reported since its been open. This should have been rectified immediately as it had caused my credit report to reflect derogatory payments & drop. After another second 30 day investigation I received another notice in regard to my dispute. This time XXXX informed me that my Conns account was removed from my credit report. I then received an email from XXXX to inform me that there was a change in my credit score. I  checked & discovered that XXXX dropped my score 26 points that is in addition to the points it dropped after my Conns account was reported derogatory to them. I then filed yet another dispute stating my account was only opened in XXXX that its never even been late & after that 30 day investigation XXXX now has my Conns account as a Charge Off. This caused a second drop to my credit score. XXXX had completed their second updated investigation & removed it from my credit report. I am beyond upset that this has been done to me. I was however grateful I spoke to XXXX in Conns customer service department. As she was knowledgeable, understanding & was able to confirm my account is & has been current since I opened it XX/XX/XXXX. XXXX provided me with a help desk ticket # I am livid that none of the payments Ive made have been correctly reported by Conns & were reported as derogatory. This has caused me many months of effort with only useless investigations & my credit scores to continuously drop significant points. This negativity has impacted me severely & set me back undeservingly. This is going on for several months & It never should have happened at all. I have been informed that these false derogatory remarks will continue to affect my credit score for months to come. As itll take many months before my credit score will be repaired from this & recover from the damage this has caused. I was also informed that XXXX  is more than likely to follow next in dropping my score due to the derogatory marks. As this point I am ready to contact XXXX with what has been wrongfully done to me by Conns failure to report properly, to not to just one credit union but, two credit unions thus far. As a consumer that has done the right thing & made payments as promised this amount of stress & significant damage to my credit is inexcusable. As I sincerely regret becoming a customer I also do not want this to happen to any other consumers. After researching I have learned reporting falsely to the credit bureaus is a common issue with Conns

Company response to consumer: Closed with explanation