Consumer complaint received 2025-10-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
Dear CFPB Representative, I am submitting this formal complaint and demand for investigation regarding XXXX XXXXXXXX, XXXX. and TransUnion for their improper handling of a disputed high-interest credit card account and related credit reporting issues. 

Background Approximately XXXX years ago, I held a credit card account with XXXX XXXX, XXXX.. Since then, I have received collection attempts and reporting activity that raise serious concerns about unlawful, deceptive, and misleading practices. 

The high-interest rate credit card agreement may have been sold or securitized, but I never received notice, disclosure, or consent regarding any assignment, sale, or transfer of ownership. Despite this, XXXX XXXX and/or its servicer has attempted to collect on this debt using statements and balances I can not verify and without providing documentation proving legal ownership, assignment, or chain of title. 



TransUnion has willfully and negligently violated multiple provisions of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., by reporting false, misleading, and unverifiable information on my consumer credit report. 

Although TransUnion claims to have verified my XXXX XXXX account directly with XXXX XXXX, no verification or documentation has been provided to me upon request, as required under 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ). This assertion of verification is false and deceptive, constituting a direct violation of 15 U.S.C. 1681e ( b ), which requires consumer reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information they report. 

The discrepancies across the XXXX major credit bureaus clearly demonstrate that TransUnion has failed to maintain accurate and consistent data : TransUnion is reporting a balance of {$830.00} on the XXXX XXXX account. 

Equifax reports a {$0.00} balance for the same account. 

XXXX has deleted the account entirely due to lack of verification. 

These inconsistent and inaccurate reports prove that TransUnion is reporting unverified and false information in violation of FCRA 1681e ( b ) and 1681i ( a ).

Furthermore, TransUnion has falsely reported delinquency and payment history information that does not match the data reported by the other bureaus : TransUnion lists late payment history of XX/XX/XXXX days as XXXX, While Equifax reports XXXX, and XXXX shows no delinquency data after deletion. 

This pattern of inaccurate reporting constitutes defamation, negligent reporting, and willful noncompliance under 15 U.S.C. 1681n and 1681o, exposing TransUnion to liability for actual, statutory, and punitive damages.

Additionally, by continuing to report unverifiable data after being notified of disputes, TransUnion is in willful violation of 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), which mandates a reasonable reinvestigation of disputed information. The agencys failure to properly investigate and correct these inaccuracies demonstrates reckless disregard for the truth and negligent data handling under federal law. 

TransUnions actions have caused measurable harm to my creditworthiness, reputation, and integrity, constituting defamation of character and a violation of my rights under federal consumer protection statutes. 

Accordingly, I am in the process of initiating legal action against TransUnion for : FCRA Violations 1681e ( b ), 1681i ( a ), 1681n, and 1681o.

Defamation and Negligent Misrepresentation of consumer information.

Failure to Conduct a Reasonable Reinvestigation after notice of dispute. 

TransUnion must immediately : Remove or correct all inaccurate data related to the XXXX  XXXX account ; Provide full documentation of their alleged verification with XXXX  XXXX ; and Cease any further reporting of unverifiable or false information. 





I have not been provided with a Form XXXX for cancellation of debt, even after it appears the account may have been sold to a trust. 

Legal Violations Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g / 1692e Attempting to collect a debt without verification constitutes a deceptive and unlawful practice.

Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. Failure to disclose the legally entitled party to collect misrepresents the borrowers obligations.

Uniform Commercial Code ( Assignment of Promissory Note ) Any collection action without a valid chain of title or consideration may be invalid or unenforceable. 

Dispute with TransUnion I also filed a credit dispute with TransUnion regarding the same XXXX XXXX account. However, TransUnion closed my dispute without resolving the issue or correcting inaccurate information. They reported the account as verified, yet neither TransUnion nor XXXX XXXX has provided any documentation proving lawful ownership or a valid right to collect. 

Based on my understanding, this account was sold and securitized, which would remove XXXXXXXX XXXX ownership and collection rights. Therefore, it is inaccurate and misleading for TransUnion to continue reporting this account as verified without proper validation of ownership. 

Requested Actions I respectfully request that the CFPB require the following actions : TransUnion must reopen and properly investigate my dispute in full compliance with the Fair Credit Reporting Act ( FCRA ). 

XXXX XXXX must provide complete documentation proving assignment, ownership, and the full chain of title for this account. 

Cease all collection activity until proper verification is provided. If verification can not be produced, the alleged debt must be deleted immediately. 

Correct or remove any inaccurate or misleading information currently reported to any credit bureau or collection entity. 

Conduct a full investigation into potential violations of the FDCPA, TILA, and related consumer protection laws. 

Deadline and Next Steps I request a written or email response and full compliance within XXXX days of receipt. Failure to respond or verify ownership will result in : A formal escalation to state regulatory authorities, and Possible legal action under federal and state consumer protection laws for deceptive and unlawful practices. 

Summary Even without the original loan documentation, continued collection attempts and credit reporting from parties unable to verify legal ownership are unlawful. This complaint serves as both a formal CFPB filing and a demand for immediate corrective action against both XXXX XXXX and TransUnion. 

Failure to take immediate corrective action will result in continued federal claims for damages and injunctive relief under the Fair Credit Reporting Act and applicable state consumer protection laws. 

Thank you for your attention to this matter and for ensuring compliance with consumer protection laws. 


F Y.I. my credit card agreement loan was securitized into this trust. Evidence has been uploaded. This is why XXXX XXXX can not verify the proper ownership nor TransUnion. 
XXXX XXXX XXXX XXXX ( XXXX : COF ) participated in credit card securitization in XXXX through its XXXX  XXXX XXXX XXXX XXXX ( XXXX ). This trust issued asset-backed securities ( ABS ) backed by credit card receivables. The most notable issuance in XXXX was the Class A ( XXXX ) notes, which were part of the Card Series under the XXXX program. 

The Class A ( XXXX ) notes were issued on XX/XX/XXXX, and the prospectus for this issuance is publicly available. This document provides detailed information about the securitization structure, including the transfer of credit card receivables into the trust. 



Sincerely, XXXX, XXXX

Company response to consumer: Closed with explanation