Consumer complaint received 2025-02-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: Block, Inc.
State: DC

Complaint narrative:
This is not a duplicate complaint. 

I filed my initial dispute with Cash App on XX/XX/XXXX after I ordered food from the restaurant XXXX XXXX but instead received a XXXX order for someone named " XXXX XXXX '' As of the date I'm filing this complaint, XXXX XXXX XXXX, I am on my tenth attempt to dispute this transaction and get my money back as Cash App has denied every single dispute stating " that the merchant fulfilled their obligations for the goods/services associated with this transaction. '' However, when I ask them how they determined that when I am providing irrefutable evidence that the merchant did not fulfill their obligation, they say that they " recognize that this was not the answer [ I ] were hoping for '' and " would like to reaffirm that the information [ they ] provided to [ me ] is both accurate and complete. '' In their response to my initial CFPB complaint against them, they responded this afternoon saying that : " Based on the information provided within your complaint we have identified that your complaint is related to the recent Consent Order between Cash App and the Consumer Financial Protection Bureau. Cash App has reached an agreement with the Consumer Financial Protection Bureau to resolve a matter principally related to certain aspects of Cash App 's historical customer service program. The historical issues raised in this agreement do not reflect the Cash App experience today. We are dedicated to our investments in maintaining and enhancing our industry-leading standards. The agreement with the CFPB includes compensation for certain affected Cash App consumers. If you are an affected consumer entitled to compensation, we will contact you with more details as soon as we have more information to share. You do not need to do anything at this time to obtain redress ( including potential compensation ), which also means you do not need to file a complaint with the CFPB. In regards to the settlement, Cash App will continue to update our Help Center XXXX XXXX XXXX XXXX ] as more information becomes available. You can call us at XXXX, or contact Cash Support in the app. If our assessment of your complaint is incorrect and your grievance is unrelated to the consent order and subsequent settlement please either escalate your complaint with our Cash Support team through the app, or provide us with the following information through the CFPB so that we can appropriately address your concerns. Helpful information could include : * What is the $ cashtag, email address and/or phone number connected to the account in question? * What are the dates and amounts of the transactions in dispute? * What is the reason for the dispute? If you have any additional information that may help our team investigate your complaint, such as the merchant name or recipient of the payment, receipts or invoices, etc, we encourage you to reply with those details. This information is not required, but will be reviewed and may help to support your claim. '' I was never informed about a lawsuit that I am a part of, thus, I do not believe I am one of the affected consumers who will be receiving compensation. Because of this, I am responding to Cash App 's request for the following information via you all as requested : * What is the $ cashtag, email address and/or phone number connected to the account in question? 

$ XXXX * What are the dates and amounts of the transactions in dispute? 

I am disputing the transaction amount of {$27.00} from XXXX XXXX XXXX

* What is the reason for the dispute?

I never received the goods from the merchant per the documentation I have been submitting to you all since XXXX XXXX XXXX

Company response to consumer: Closed with explanation