Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: SC

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute an inaccuracy currently being reported on my credit report regarding an account with XXXX that is being illegally re-aged and reported inaccurately in violation of the Fair Credit Reporting Act ( FCRA ). 

Upon reviewing my credit reports across the three bureaus, I have noticed a few discrepancies in the way this account is being reported : Experian report the account as charged off through XXXX. 

Equifax and TransUnion is reporting it as charged off through XXXX. 

This inconsistency is a clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, which mandates that all consumer information be reported accurately and consistently across all credit bureaus. Following are applicable laws that were violated : FCRA 15 U.S.C. 1681c ( a ) ( 4 ) : Credit reporting agencies are prohibited from reporting accounts charged off that are more than seven years old from the original delinquency date.

FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) : Furnishers of information must provide data that is accurate and complete. Re-aging the delinquency date by continuously updating the charge-off violates this accuracy requirement.

FCRA 15 U.S.C. 1681i : Once a consumer initiates a dispute, the credit bureau has a duty to investigate and remove or correct any data found to be inaccurate or unverifiable.

Additionally, this account shows both a repossession and an outstanding balance, which is misleading and damaging. Once a repossession occurs and a charge-off is declared, continued monthly updates suggesting ongoing delinquency are inaccurate and deceptive.

Furthermore, this negative entry is also in direct violation of the CARES Act ( Coronavirus Aid, Relief, and Economic Security Act ), signed into law on XX/XX/XXXX, and in effect through XX/XX/XXXX, and the Fair Credit Reporting Act as amended under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( F ).

Due to the COVID-19 pandemic, my business was closed during this time and I experienced a material hardship, which I communicated to my lenders. According to the CARES Act, if a consumer was affected by COVID-19 and had an agreement with a creditor for forbearance, deferment, or other accommodations, the creditor is prohibited from reporting the account as delinquent. 
By reporting this delinquency in XX/XX/XXXX, the furnisher and the credit reporting agencies have violated federal protections meant to shield consumers during this national crisis. 

Under the FCRA, I have the right to dispute any inaccurate or incomplete information, and credit reporting agencies are legally obligated to investigate and correct or delete any unverifiable or erroneous information. 

Requested Action : Remove the XXXX account entirely due to inaccurate, inconsistent, and misleading reporting. 

Send me a corrected copy of my credit report reflecting these changes. 

Since this dispute has not been corrected within the timeframe alloted by the FCRA, I am now filing a formal complaint with the CFPB and the FTC for willful violation of my rights.This account is hurting my credit unfairly due to improper data handling. Since the results of your investigation can be confirmed by the submitted copies of my credit reports I request that XXXX XXXX XXXX be permanently removed. 

Thank you for your prompt and urgent attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX Last 4 of SSN : XXXX XXXX mobile XXXX office XXXX XX/XX/XXXXXXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief