Consumer complaint received 2024-01-27 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage — Foreclosure
Company: SANTANDER HOLDINGS USA, INC.
State: PA

Complaint narrative:
I'm asking if the laws in Pennsylvania protect citizens and apply to XXXX XXXX in Pennsylvania whereby the banking concern was discovered and notified of its fault in repeatedly conducting multiple unauthorized withdrawals of large amounts that were identical to the monthly payment amount that had already been paid fully and timely by the customer on a home equity loan in any given month as the monthly payment. And as such, became hostile, deceptive, duplicitous, and caprices when encountered within every department from the branch, to operations, to customer service, to bookkeeping, to collections, to loss mitigation, and to bank officials, executives, and management who all have deceived, confused, prevaricated, disinformed, threatened. And, after we were obliging many times with putting even more money in after being conned by them asking that we collaborate with them because they have problems that the bank is trying to work out. But our kindness was not rewarded because despite the hardships that they have caused us that they had instigated, were informed of, and had promised to correct and yet had not. And after many months and XXXX  of dollars gone and numerous derogatoriness to the credit bureaus undeserved. But in follow-up initiated by us weeks after the 4 days they originally promised to have resolved, they were unreasonably hostile, offensive, and hostile to the customer and falsely reported derogatory and delinquency information and would not correct or replace the funds as expected and pledged would be soon coming which never had come. But drove the customer into financial hardship with its falsifications as reported to the credit bureaus not only was there no relief offered by way of replacing the money taken and eliminating the excessive and improperly calculated penalty fees and interest for 2 years and the original unauthorized withdrawals was not refunded thereby compounding a cascading snowball effect impact of substantial monies being removed from the account and not replaced forcing there to be insufficient funds, late fees, and penalty interest increasingly each month for over 2 years. Knowing that they are coercing us with the threat of losing our home. A home that is now appraised at over {$500000.00} of which only {$90000.00} is owed to Santander with never a payment late or missed or short for the entire term of this loan since XX/XX/XXXX, or ( XXXX  years and XXXX payments, ) until now in XX/XX/XXXX, Santander decides to falsely report nonexistent delinquencies every month, even though in a dispute to XXXX I proved that the due date for the payment hadn't even occurred yet they had already submitted that it was missed, and it was paid on the due date despite never returning the monies they stole months and years previously, and not recapitulating the history from before they stole the first money and thereby eliminating any contrived and manipulated insufficiency, delinquency, fees, penalties, excess interest and the undue duress caused to our family, safety, security, finances and in particular my wife who has suffered and is still suffering from a major mental health breakdown. While relentlessly Santander is ramming full bore into a non-judicial foreclosure. Using a counterfeit aging basis for the delinquency requirement by misreporting the last payment date of XX/XX/XXXX. When in fact payments were consecutively made each month since that date and in response to a letter mailed each month that offered a settlement amount to bring the account current which we had been seeing to it up until XXXX when they refused the payments. Once again forcing a mock foreclosure condition that ignores the numerous attempts to reinstitute the integrity of the account by acknowledging its faults in causing the undeserved delinquency, not following through with adjustments as promised to rectify egregious errors they are at fault for but consequence us for their corporate malfeasance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation