Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding unauthorized and inaccurate information reported on my credit reports. I am a victim of identity theft and severe misreporting, resulting in fraudulent accounts, incorrect addresses, and unauthorized hard inquiries appearing across all three major credit bureaus. I did not authorize any of these entries, and they are causing substantial harm to my credit standing and personal well-being. Below are the specific items I am disputing : XXXX XXXX XXXX XXXX, CA XXXX Wrong Address Issue : I have never lived at or used this address. This is an identity theft indicator. 
Law : Under FCRA 605B, consumer reporting agencies must block fraudulent addresses within four business days of receiving proof of identity theft.

Story : This address suddenly appeared on my credit report without my authorization. I have no connection to this location. The presence of this address has led to accounts being opened in my name fraudulently. 
XXXX XXXX XXXX XXXX XXXX, CA XXXX Wrong Address Issue : I do not recognize or have any association with this address. 
Law : Under FACTA and FCRA guidelines, unverifiable and fraudulent addresses must be removed immediately.

Story : This address is linked to multiple fraudulent credit accounts that I never opened. I have filed reports on these accounts, yet the address remains and continues to harm my credit. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX : {$670.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : I did not open this account. This is an unauthorized debt. 
Law : FCRA 605B and FDCPA 809 require validation and removal of fraudulent accounts. 
Story : I became aware of this account when it reported as charged off. I never applied for or used this account. I suspect my identity was used by someone else. 
XXXX XXXX XXXX | High Balance : {$1900.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Fraudulent accountnever authorized or opened by me. 
Law : FCRA mandates deletion of unverifiable or fraudulent data under 611 and 605B.

Story : I began receiving calls and collection attempts tied to this account which I never owned. I believe my personal information was compromised and used by an unknown party. 
XXXX XXXX XXXX | High Balance : {$820.00} | Date Opened : XX/XX/XXXX | Late Payment Issue : This account was opened and used without my permission. 
Law : Per FCRA and Identity Theft Act, such accounts must be blocked and removed. 
Story : The payment history is damaging my credit. I have filed reports and submitted my ID theft affidavit previously. This account is not mine. 
XXXXXXXX XXXX XXXX  | High Balance : {$1100.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Fraudulent and unauthorized usage of my personal information. 
Law : FCRA 605B gives me the right to block this from reporting. 
Story : I believe someone used my identity to shop and default on this account. I reported this to the bureaus, but they have yet to act. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX  | High Balance : {$0.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Fraudulent account with no balance but marked negatively. 
Law : Per FCRA 611, this record must be corrected or deleted. 
Story : A {$0.00} balance account still reports negatively. I never used XXXX XXXXXXXX XXXX. The appearance of this is confusing and suspicious. 
XXXX XXXX XXXX | High Balance : {$960.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Fraudulently opened and misused account. 
Law : FDCPA and FCRA both require this to be removed upon dispute. 
Story : I never shopped at XXXX using a XXXX account. I was never notified about this account until it was charged off. 
XXXX XXXXXXXX XXXX  | High Balance : {$1400.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Unauthorized wireless account. 
Law : FDCPA and FCRA both require deletion of identity theft-based records. 
Story : I received a collection letter from XXXX for an account I never opened. This was part of a larger identity theft scheme. 
XXXX XXXX XXXX | High Balance : {$4000.00} | Date Opened : XX/XX/XXXX | Late Payment Issue : Unfamiliar lender and suspicious late history. 
Law : All fraudulent accounts must be blocked upon request per FCRA. 
XXXX : This account appeared without warning and shows multiple late payments. I suspect my information was sold or misused. 
XXXX XXXX XXXXXXXX XXXX | High Balance : {$3500.00} | Date Opened : XX/XX/XXXX | Chargeoff Issue : Unauthorized loan account. 
Law : Requires removal under Identity Theft law and FCRA. 
Story : I did not apply for any loan with XXXX XXXX. This chargeoff is causing me serious financial hardship. 
Conclusion : Under the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and related consumer protection laws, I am requesting the immediate investigation and permanent deletion of all inaccurate, fraudulent, and unauthorized items listed above. These items are false, damaging, and were added to my credit report without lawful purpose or consent. I respectfully request that the CFPB take urgent action to hold the reporting agencies and furnishers accountable for these violations. I am attaching this complaint along with supporting documents and plan to report the matter to the FTC and local authorities.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation