Consumer complaint received 2026-07-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: NORTHWEST BANCSHARES INC
State: IN

Complaint narrative:
On XX/XX/XXXX, a little after XXXX, EST, on XXXX XXXX, I was targeted by a high-pressure utility scam where 4 men aggressively badgered, intimidated and threatened me with immediate termination of my cable and phone services. Am a XXXX XXXX XXXX woman, widow of XXXX years. Due to severe XXXX, do not go out much. Cable, phone are my only source of contact with others. Under extreme duress and the fraudulent pretense that they were authorized XXXX XXXX XXXX agents collecting a late payment. Said I already had made arrangements with XXXX XXXX XXXX to pay late charges on XXXX. Said that did not matter ; wanted {$200.00} or cable, phone would be cut off. Crying, very upset of losing my only 2 outlets for entertainment & phone for emergency calls. Have XXXX of XXXX and need to call ambulance. So verbally gave my routing & ck account number to the last guy I talked to. It was end of XXXX XXXX, could not call XXXX XXXX XXXX for help. And no one else was available. Right after hanging up, immediately went to Northwest 's app on the phone. I said to stop payment on paper ck # XXXX. Agreed to pay a stop- payment chg of {$37.00}. Two ( 2 days later ) saw the stop-payment chg. And then on Friday, XX/XX/XXXX, noticed that an XXXX had been paid. This caused an overdraft chg {$37.00} plus the chg for XXXX being pd, with another {$37.00} OD fee. Thus, hsd a negative balance of about {$93.00}. The E-electronic processed under the name " XXXX XXXX XXXX XXXX '' on XXXX, was entirely unauthorized, and I did NOT consent to this transaction or receive any goods or services from this entity. '' Made a police report with the XXXX XXXX dept with officer XXXX. Police report is XXXX XXXX. Officer XXXX charged theft and ck fraud. I also made a complaint with Indiana Attorney General. Will also filed a complaint with the FTC. Will report with the Texas Attorneys Office later tonight. Of the XXXX different branches of Nortwest here in XXXX, IN, none of the people I talked to ever mentioned fraud charges and the PROVISIONAL CREDIT of {$200.00} was never mentioned to me. It was my sister, that worked many years in a local bank, Merchants... she was VP in the trust dept., told me about the provisional credit plus the {$37.00} caused by the cashing of the {$200.00}. When I called customer service to talk to someone in the fraud dept, took 2 phone calls to talk to a person in the fraud dept. Could tell by her voice that she did not like my calling about a fraud charge. She finally sent the Affidavit of forgery to the XXXX XXXX. I signed the Affidavit of forgery and had it notarized. When person that notarized my signature said, " think this goes to the police department? '' Received a phone call from manager. XXXX the next daym She said she faxed the signed and notarized 'Affidavit of forgery ' to the fraud dept in XXXX XXXX PA XXXX XXXX. Asst manager at XXXX XXXX opened my new checking account. I asked XXXX the 10 days to get the PROVISIONAL CREDIT, but she told me that the E electronic check had nothing to do with my fraud charges. Did NOT believe her. I did a XXXX search for XXXX XXXX XXXX. The business is located southeast of XXXX, TX. I have all the info about the business. When I did a search in the XXXX XXXX XXXX XXXX XXXX XXXX, they had at least XXXX complaints against XXXX XXXX XXXX. THEY TARGET OLDER PEOPLE, ESPECIALLY WOMEN. The XXXX noted that " THEY PREY ON THE ELDERLY ''. I tried to show XXXX at the XXXX XXXX branch what I had written down about some of the complaints. She never attempted to read what I had written from the XXXX website. XXXX XXXX XXXX agent told me on XXXX, that they probably bought info about customers of XXXX XXXX XXXX off the XXXX market. XXXX XXXX XXXX SENT OUT INFO XXXX? XXXX? INFO THAT THEIR XXXX XXXX XXXX company had been compromised and all data was taken. XXXX XXXX XXXX agent said that XXXX XXXX XXXX had probably got my info from the XXXX market. I had never did any business with XXXX XXXX XXXX and how did they know my new phone and that I was an XXXX XXXX XXXX client. Phone number that the thieves used on XXXX is XXXX NONE OF THE PEOPLE I TALKED TO AT NORTHWEST NEVER MENTIONED THE " PROVISIONAL CREDIT '' THAT WAS TO BE PAID WITHIN 10 DAYS. EVEN THE PERSON IN THE FRAUD DEPT NEVER MENTIONED THAT THE {$200.00} WAS LEGALLY REQUIRED TO BE ADDED BACK TO MY ACCOUNT. IT WAS MY SISTER THAT TOLD ME ALL ABOUT THE PROVISIONAL CREDIT. I AM NOT SURE ABOUT THE 60 DAYS. NOT SURE HOW IT WORKS BUT 60 DAYS ARE SOON TO BE HERE. Northwest Bsnk employees just withheld critical information to me. They are blaming me because I gave out my bank.info. BUT NEVER AUTHORIZED THE CHECK CASHED ON XXXX SORRY TO GIVE SO MUCH INFO.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief