Consumer complaint received 2024-06-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
Subject : Seeking Compensation for Unlawful Foreclosure, Denied Mortgage Modification. 



Dear Wells Fargo, I am writing to address the distressing circumstances surrounding my foreclosure and subsequent return of my property to Wells Fargo through a deed in lieu of foreclosure. The events leading to this loss have had a profound impact on my life, causing significant XXXX XXXX and financial strain and hardship. 

Despite my diligent efforts to collaborate with Wells Fargo in exploring options for a mortgage modification, I encountered a frustrating roadblock when my request was denied, leaving me unable to consider alternatives to foreclosure. Amidst this challenging situation, Wells Fargo proceeded with the foreclosure process through the legal representation of XXXXXXXX XXXX XXXX XXXX XXXX XXXX, led by attorney XXXX XXXX. 

Concurrently, I was also encouraged by Wells Fargo to pursue a deed in lieu of foreclosure, further complicating matters and exacerbating the XXXX  I was already under, which had begun to take a toll on my work life, health, and social life. 

Additionally, Wells Fargo imposed the requirement for me to clear the title to my home, a task that proved to be exceedingly time-consuming and arduous due to the commonality of my name, significantly intensifying my XXXX  levels and further deteriorating my health and overall well-being. Despite these challenges, I managed to pursue a deed in lieu of foreclosure as an alternative to the impending foreclosure process. 

Losing the home I resided in for XXXX  years, making monthly payments of approximately {$2300.00}, has been devastating. The unethical practices within Wells Fargo Culture, including the dissemination of misleading information, mishandling of crucial documentation, and wrongful foreclosure proceedings, have only compounded the XXXX  experienced by myself and my family. 

I am aware that many individuals who have received compensation from Wells Fargo following the recent settlement feel that the offered amount is inadequate to compensate for the multitude of harms associated with foreclosure. I share this sentiment, as the impacts of foreclosure extend beyond financial losses to include substantial loss in home equity, adverse life events from a poor credit rating, significant upheaval in my personal life, including pain and suffering, and the added burden of a Chapter XXXX Bankruptcy that I am currently working through. 

Given these circumstances, I am urging Wells Fargo to acknowledge the complete impact of their actions and offer just compensation for the losses I have endured due to the foreclosure and deed in lieu of foreclosure on my home. 

I sincerely hope that Wells Fargo will take this matter seriously and address the harm caused by its actions. I have all the original documents to support everything in this letter, including the exact month, date and the employee handling the account. I look forward to your prompt response and a resolution to this matter. 

Thank you for your attention. 

Warm regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation