Consumer complaint received 2025-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
A screening was conducted on XX/XX/XXXX to TransUnion Rental Screening Solutions and my credit score came back resulting in a XXXX. 
I sent them a letter right a way and I got no response. 
Re : Dispute of Inaccurate Residential Credit Score I am writing to dispute the residential credit score of XXXX that your agency has reported. As per my records, this score does not accurately reflect my rental payment history. I have documentation to support my claim that I have made timely payments and maintained good standing with my previous landlords. 
Since XXXX, I have resided in only XXXX properties : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : I paid rent on time and never had any late payments or evictions. I maintained the unit in good condition. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : I also made timely payments and left the unit clean and well-maintained. However, I was charged {$590.00} for leaving a mattress and dresser, and my deposit was not refunded. 
Prior to these residences, I lived in an apartment for XXXX  years without any late payments. Given my payment history, I believe the residential credit score of XXXX is inaccurate. 
I request that you investigate this matter and correct my residential credit score to reflect my actual payment history. I have attached documentation, including proof of payments and communication with my previous landlords, to support my claim. 
The inaccurate credit score is hindering my ability to secure a new rental property and potentially become a homeowner. I would appreciate it if you could expedite this investigation and provide an updated report. 
Sincerely, XXXX XXXX : Proof of payments for both residences XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX payment history XXXX XXXX : I can help you create a PDF document with the provided statement information. However, I'm a text-based AI and don't have direct PDF creation capabilities. I can guide you on how to structure the content for a PDF or provide a text format that you can copy into a document. 
Here 's a structured text format based on the information you provided : Statement Periods and Transactions XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$1600.00} XXXX XXXX : Statement : {$1600.00} XX/XX/XXXX Statement Period XXXX XXXX : Check ( ACH ) Payment : - {$1700.00} XX/XX/XXXX : Statement : {$1700.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Credit Card Payment : - {$1600.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Credit Card Payment : - {$1600.00} XX/XX/XXXX : Statement : {$1600.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$1600.00} XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1600.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1600.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1700.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1700.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1800.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$25.00} XX/XX/XXXX : Credit Card Payment : - {$1500.00} XXXX XXXX : Statement : {$0.00} XXXX XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX : Statement : {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX : Statement : {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Credit Card Payment : - {$1500.00} XX/XX/XXXX : Credit Card Payment : - {$120.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$680.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$650.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$450.00} XX/XX/XXXX : Statement : {$1600.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Credit Card Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Credit Card Payment : - {$1500.00} XX/XX/XXXX : Statement : {$1500.00} XX/XX/XXXX Statement Period XXXX XXXX : Statement : {$0.00} XXXX XXXX : Check ( ACH ) Payment : - {$1500.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Statement : {$0.00} XX/XX/XXXX : Check ( ACH ) Payment : - {$1400.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Credit Card Payment : - {$1400.00} XX/XX/XXXX : Statement : {$1400.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Check ( ACH ) Payment : - {$2200.00} XX/XX/XXXX Statement Period XX/XX/XXXX : Credit Card Payment

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation