Consumer complaint received 2025-02-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: CT

Complaint narrative:
Urgent Complaint Lost Checkbook & Security Breach by Chase and XXXX To Whom It May Concern, I am filing this complaint against JPMorgan Chase Bank, N.A. ( hereafter Chase ) and XXXX XXXX regarding the loss of my checkbook, failure to provide tracking, and refusal to assist in resolving this serious financial and security issue. 

Timeline of Events : - XX/XX/year> I placed an order for checks through Chase ( processed via XXXX ). I received confirmation that they were shipped the same day and was provided an estimated delivery date of XX/XX/year>. 
- XX/XX/year> The checkbook never arrived at my address. 
- XX/XX/year> I contacted Chase and XXXX for assistance. 
XXXX provided no tracking information, the company has a phone line with an answering machine that only provide 3 options : Request Checks, Status Overview, None of above '' > which only returns to " you have to contact your bank ''. 

Chases only response was to reissue new checks, without addressing where the missing checkbook is or the risks involved, while I appreciate the effort, I can't see how this is a viable solution since I have absolutely no information about the shipping provided by these companies. I NEVER got a tracking number, any information about the logistics and which company has my checkbook and all my financial situation, thus the solution offered by Chase is not viable as it runs into the previous problem, I can't wait another month hoping my checks will be delivered by some unknown and unnamed company. 

Neither company took responsibility for locating the missing package. 
Major Concerns & Security Risks : 1 ) Unaccounted-For Banking Materials : - An entire checkbook with preprinted personal and financial information has gone missing. 
- Neither Chase nor XXXX can confirm where it is, who may have received it, or if it was intercepted.

2 ) Serious Risk of Fraud & Identity Theft : - Checks contain highly sensitive financial data, including my account number, routing number, name, and address. 
- If these checks fall into the wrong hands, they can be fraudulently used to withdraw money, make unauthorized payments, or open fraudulent accounts. 
- Chase has not taken any steps to flag my account for potential fraud despite this breach. 

XXXX ) Complete Lack of Tracking & Accountability : - XXXX claims to have shipped the checks but provided no tracking information and is unable to confirm who delivered them. 
- Chase refuses to investigate the issue and has not reported this loss as a security breach, despite the potential for financial fraud. 

4 ) Potential Financial Damages Due to Chases Negligence : - Due to Chases failure to provide my checks, I am now being forced to pay my rent using an alternative method that incurs a {$300.00} fee. 
- Chases negligence in ensuring the safe delivery of banking materials is directly causing me financial harm. 

5 ) Formal Complaint & Demand for Resolution : I demand the following actions : - A full investigation into the whereabouts of my missing checkbook and confirmation of who received it.

- A formal acknowledgment from Chase and XXXX regarding this security breach and the steps they are taking to ensure this does not happen again. 
- Immediate fraud monitoring on my account and an official statement confirming liability protection for any fraudulent activity arising from this missing checkbook.

- Reimbursement for financial damages incurred due to Chases negligence in handling my banking materials. 

6 ) If this matter is not resolved within 7 business days, I will escalate further, including : - Filing complaints with the Federal Trade Commission ( FTC ) for failure to safeguard consumer financial data.

- Reporting this issue to my State Attorney General for potential legal action against Chase and XXXX for negligence. 
- Pursuing a Small Claims Court lawsuit for financial damages resulting from this security breach. 

This is an urgent and serious matter that requires immediate action. Please provide a written response addressing my concerns. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief