Consumer complaint received 2025-04-29 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Shellpoint Partners, LLC
State: NY

Complaint narrative:
XX/XX/year> I am submitting a formal complaint to report deceptive, fraudulent, and abusive business practices perpetrated by Shellpoint Mortgage Servicing XXXX XXXX XXXX XXXXXXXX, and the foreclosure law firm XXXX XXXX XXXX in XXXX XXXXXXXX XXXX XXXX. 

These parties are engaged in systemic mortgage servicing misconduct that has caused me and others financial harm, emotional distress, and denial of fair market opportunities in clear violation of Section 5 of the Federal Trade Commission Act and federal consumer protection statutes. 

Summary of Violations and Consumer Fraud : 1. Deceptive Settlement Sabotage : Shellpoint Mortgage Servicing and XXXX XXXX XXXXXXXX offered me a short payoff settlement in writing. I relied on this offer and secured approval for refinance. However, Shellpoint falsely reported a nearly {$1.00} XXXX derogatory credit mark, sabotaging the payoff and disqualifying me from closing. They later admitted this was an error, but the damage was done. This constitutes deceptive and abusive business conduct that financially harmed a vulnerable borrower. 

XXXX. False and Conflicting Ownership Disclosures : Shellpoint and XXXX XXXX XXXXXXXX have given contradictory statements about who owns and controls my loan. Meanwhile, the plaintiff XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  can not establish clear legal standing or ownership of the debt. This misrepresentation of servicing and ownership rights is a material omission that has denied me settlement access and market alternatives. 

XXXX. Failure to Acknowledge HUD Counseling and Consumer Protections : Despite working with HUD-certified counselor XXXX XXXX XXXX XXXX XXXX XXXX, Shellpoint and XXXX XXXX ignored all correspondence from her and excluded her from foreclosure discussionssuppressing federally supported services available to consumers and violating HUD protocols . 

XXXX. Unfair Litigation by Foreclosure XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, operating as a high-volume foreclosure mill, has submitted fraudulent documents, redacted ownership records, and materially incorrect referee reports to fast-track foreclosures in court. They have abused their legal position by exploiting my pro se status, senior age, and lack of representation to push the process through by attrition and procedural ambush. 

XXXX. Violation of RESPA, TILA, and Fair Credit Reporting Laws : Shellpoint failed to respond adequately to Qualified Written Requests ( QWRs ), concealed key ownership and investor information, and failed to correct material credit reporting errors in a timely manner. These omissions fall under unfair or deceptive practices governed by the FTC. 

Impact and Harm : These acts have caused me : The loss of a fair settlement and refinance opportunity Significant emotional trauma, medical setbacks, and prolonged litigation costs Destruction of my credit profile, affecting my ability to house and provide for my family Denial of my rights under federal mortgage servicing guidelines and consumer law protections Requested FTC /CFPB Action : I request that the Federal Trade Commission ? CFPB : Open an immediate investigation into the practices of Shellpoint, XXXX XXXX XXXXXXXX, and XXXX XXXX XXXX Issue cease-and-desist orders or initiate enforcement action for deceptive trade practices Compel restitution and correction of all false credit reporting and ownership misstatements Refer matters to the Department of Justice and HUD where civil rights or housing discrimination are involved I am ready to provide all supporting documentation, including : The sabotaged settlement offer Shellpoints written apology for false credit reporting Evidence of dual tracking and litigation misconduct Correspondence with HUD-certified housing counselors Copies of XXXX  and redacted loan documents submitted by the plaintiff Thank you for protecting consumers like myself from institutional mortgage fraud and predatory practices. I trust the FTC? CFPB will take swift and meaningful action. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation