Consumer complaint received 2025-06-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
On XX/XX/year>, I received an email from my college regarding a job opportunity as a research assistant for one of the colleges professors. I responded to the email wanting to get more information about the job. Throughout my discussion with the professor whom I thought the email was from, I was informed that I had been accepted for the job, and the next step in the process was to purchase materials relevant to the job. To purchase these materials, I received a check for {$1700.00} via email on XX/XX/XXXX, which I printed out and deposited into my account. I use a bank account using the TD Bank app on my phone to scan the check I received. After this was done, I called TD Bank customer service to verify that the check was accepted and deposited into my account. The representative acknowledged that the transaction was accepted by the bank, with the TD Bank employee informing me that the check would be cleared in a couple of days. To my surprise, the check was cleared for the whole amount by the next day. Please note that my checking account balance before clearing the check was around {$200.00}, which was not enough to cover the deposited check. After this, the person who claimed to be the professor advised sending the money through the XXXX application, which I did as I was advised, as I believed it was all but settled, and that I had secured my job placement. However, on XX/XX/XXXX, when I checked my TD bank account on the app, I noticed that my account was in the negatives, with an outstanding balance of- {$1500.00} on my account. I called the bank to learn more about this, as this was an unprecedented shock, and the bank teller informed me that the check I deposited had bounced, causing TD Bank to withdraw that balance from my account. And on XX/XX/XXXX, I received a Security email from XXXX UNIVERSITY regarding the INTERNSHIP. VACANCY IS A SCAM. ( See attached ) I went to the bank with my father to advise them of what had happened. The bank representative advised that yes, the check was cleared, but they couldn't explain why it was reversed, that they only held the check for a day, and approved the {$1700.00}. The representative advised to file a dispute- see attached. My father and I argued about why they would approve of a check that would later bounce and hurt my account, and they did not have a good answer for us. After that, I filed a police report on XX/XX/XXXX with my father ( see attached ), and we discussed what had happened over the last few days. On XX/XX/XXXX, we contacted TD Bank to notify them that I have submitted the police report. However, the teller on the end said to me that this was not their problem and that I needed to pay my debt, or the collection agency would handle this. On XX/XX/XXXX, I received a letter in the mail from TD Bank regarding my account and how it was going to be shut down while I still owed the bank money. My father and I went to TD Bank on the same day, and they confirmed that this would be handled by the collection agency and that there was nothing that they could do.

Company response to consumer: Closed with explanation