Consumer complaint received 2025-12-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX opened an account with Truist. it was one of the companies advertised for a company i worked for at XXXX  XXXX  XXXX. i have been upset with XXXX  presence. I have gotten a roku channel payment that i paid for on a t.v. before in truist you could disconnect the payment via XXXX they purposely change the settings so that i could not cancel the account through truist but through roku website. go to roku website cant cancel only through t.v.. i no longer live there so its not possible for me to cancel it. then i have a canceled membership from XXXX  XXXX  i have to cancel there because some guy at the gym keeps talking about having XXXX  with my biological mother(to be rude) like screaming at me while we are working out in XXXXXXXX XXXX XXXX so i cancel. They charged me XXXX  dollars after. They let the payment go through. Its FDA approved so i know the federal government is watching me periodically while i go through things give them the heads up, calling them before i enter the banks location and even when im there. there are federal agents telling them to do this to me. i think they should go to XXXX. to make matters worse. I meet XXXX  he tells me he is paid off commission that he would want me to sign up to gym in XXXX  XXXX  XXXX  brand new gym XXXX  XXXX  dollars. he tells me sign with him so we try but the payment does not go through. he gives me his XXXX  and says we will work a plan later, i come to an agreement with him. in all honest i felt bad for him, he just looked poor. XXXX  like poor and he was coming off a little too strong and i knew he knew. he tried to asked me for my routing XXXX  and i just ignored him. at that point i could tell it was a hoax but beforehand it seem kind of realistic, i could see them opening up. i think that someone would do that and ask. right?. anyway XXXX months later i noticed maybe one time XXXX  dollars goes missing. Truist is always doing this thing with pending payments where you could see the charges a few days later but until then you can see what is being processed. when the process goes through, i could see some missing. most the time i count it was accurate. later months later. i can see recurring payment XXXXXXXX dollars from XXXX XXXX its says reoccurring so then it has happened before. i tell them i want to take the charge off, that it is not me processing it, i dont have membership card, i dont go to the gym anymore, we never came to an agreement. he had my old number but we never spoke of it after ignore him asking for routing information. they tell me we have to wait until pending is over then they will give XXXX  money back at a lauderhill location. one of the desk representatives is sitting there talking to one of the customers if it is ok or not okay for me to XXXX  for like XXXXmin. i tell the concierge lady to put a hold on my account that there is someone taking money out of my account to not that happen no more. she didnt have anything to say. they kept telling call the number speak to automated operator. told me like XXXX  times. im telling them i dont even want to be there anymore because some guy keeps talking about my XXXX  like every XXXX  mins. they put like a special hold on my account where my direct deposit cant go through. i go to another bank XXXX  truist in fort lauderdale, they tell me they will help me stop the charge for XXXX  XXXX  payment. the guy asked me where do i live? then he puts a hold on my account so i cant withdraw money. the lady refused to give me money and completely locked my account. she said i forced her to do it and made some story and gave me a tellers check and put in big bold letters forced check. they type a bunch of stuff on my account talk over my account with another member and put an extra fierce lock on my account nothing coming in nothing going out and i cant get the money. my direct deposit doesnt come through. call my job ask is the direct deposit through, they tell me yes it has been paid. so not only did they let roku take money from me, XXXX  gyms steal money from me and practically laughed and offended me while i was there because they are lazy and uneducated. they tell me they whose they?? XXXX? XXXX?? nope nice try, we know who XXXX  people are it is people of XXXXXXXX they are getting pissed at me because nobody like them anymore. They got mad at me because XXXX  got XXXX  years in XXXX  and to them XXXX  is symbolic of XXXX  excellency and XXXX  loyalty to people listed above. i know i know for a fact they did that to me because of XXXX  and XXXX. they would even lie and say that im racist that i dont like XXXX  because XXXX  black then to let XXXX  and XXXX  get whats coming to them. I hope they do them the same exact way. take XXXX  and XXXX  in XXXX, nothing couldnt sound any better. i couldnt tell you how many times that guy XXXX  and XXXX  made fun of me in theyre songs. it just unbelievable the guy XXXX  XXXX  literally took from my lawsuit i went all the way to Ny for and called XXXX  a XXXX  and he tried to sue them because they heard about the lawsuit that i tried to sue them revealing all that information and its sad its like nobody noticed bro. only XXXX  people they have been disrespecting me for a long time. they XXXX  have access to my account and address, my kids, my wifes, my life, i dont want them to know. i know there are federal agents and police personnel involved. they should go to XXXX  as well, give them even more time. they are literally not supposed to do that by law. in total amount from lost check XXXX from gym XXXX  from the endless roku channel like XXXX. so in total stealing XXXX from a man that used to be poor. you know they have been saying they dont like me simply because im XXXX. its total b.s. they got upset with me because i started using the lock card feature. i remember i started using the lock feature one of the desk truist ladies got offended. like i offended her that she would take my money, that me locking my account is symbolic of me being XXXX. so everytime i lock my card its like me being XXXX  or something. i could literally feel the difference when i locked my account later. i felt like someone was watching over my account while i was locking it. it had to be them the XXXX  from the XXXX  location truist. they got XXXX  too offended when i ask them to lock my account. alot of thieves in this area. they are always talking about stealing. when i lived in XXXX  with XXXX  is when i put my account on lock, she was always talking about how her boyfriends are thieves. i got a cashapp card sent to the home so i locked when she didnt give mail. XXXX  is XXXX  so it would have nothing to do with the truist XXXX  location being XXXX. they would not give me a new card. they would not help me change passcode. the first day i signed for the account in XXXX  the lady got pissed at me because my address was different then the one i had been living at. so she refused to give me code with ease. some guy came in and he look to be a stalker and tried to manipulate her. terrible. i know the XXXX  location and police did this to me because they are superstitious. i know they did this to me because of XXXX  and XXXX. It XXXX  be okay for them to talk to XXXX XXXX XXXX XXXX XXXX they always try to make it seem like im XXXX  so they can get to be with all the XXXX  women and put themselves into better positioning. total fraud. i think that guy XXXX  has been thinking about XXXX XXXX XXXX XXXX XXXX XXXX  because hes a XXXX  and XXXX XXXX XXXX makes people feel happy inside. they are bad people. there people should not have my information. i XXXX  like them. XXXX  XXXX  got mad at me because of XXXX  people he doesnt want to tell XXXX  XXXX  hes not going to give him the XXXX  performance because hes friends with a XXXX  not because hes XXXX. they got mad at me and tried to shut down my XXXX  while was watching game XXXX  times. i knew the feds were watching when they cut the denver and kansas game when XXXX  XXXX  was announcing. they cut it off in the middle no explanation. i dont know who exactly is doing this to me but i know he or her has been talking to these representives. whether police officer or fbi agent needs to go to jail. this is too far bro. talking about stealing money from someones bank. all the truist employees told me it was ok. i even spoke to a XXXX  representative and they told me the same exact thing that its ok for XXXX  to put charges on my card when ever he wants because i gave him my card. sound so stupid, like that XXXX  what we agreed upon right? so why the feds keep following me every where i go trying to breach people what to say??? just give me my money and let me go home. all the celebrities heard of me they all say the same thing im not XXXX  friend. these people and the fbi agents or police official or us marshall are creeping them out. like seriously. so wrong for that honesty. i could tell they were doing it for them for allegiance. XXXX can get as mad as he wants he the commissioner of NFL he didnt invent football, he XXXX  tell me not to watch cause the government is putting pressure on him. no. I hope you find what XXXX  is doing this to me because i would love to know what his/her face looks like. i sensed the presence of XXXX  from XXXX  XXXX  Ny right before the stealing of my money she has made a false story that was supposed to be confidential anyway but entirely false. she told the NYPD that i threatened to punch XXXXXXXX XXXX XXXX XXXX XXXX in the face and has been pushing the story every since. i have reason to believe that XXXX, XXXX and XXXX  paid her, she came back the next week with a brand new mercedes maybach and a skin complexion using the finest oils and remedies. look like somebody gave her XXXX  dollars. what a liar. when i was going through this i sensed this vibe im sure it had to with XXXX  false story telling. that all the way in XXXX XXXX  her and the other representatives think they can come to XXXX  whenever they want and check my accounts and jobs and ask for whatever information. i know the truist people did that to me because of them and it is totally unacceptable. you should have felt the body highs i have had for the last week and a half with this account, totally a XXXX  witchcraft vibe. not all the people who worship satan hate me but a portion of them do. i do notice the difference they make and yes i should receive money from this but the government is blocking the courthouse with zoom and they falsifying information to dismiss cases and lying they even sent a couple of my cases to XXXX  from XXXX  that isnt even legal. like XXXX  already. when are the government going to give me my money already? please intervene, so nobody has to feel that way ever.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation