Consumer complaint received 2025-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Self Financial Inc.
State: TX

Complaint narrative:
Complainant : XXXX XXXX XXXX : Self Financial , Inc. / Lead Bank Account Type : Secured Loan Account Opened : XX/XX/XXXX Closed : XX/XX/XXXX Status : Paid, Closed showing XXXX late payment I am filing this complaint in complete frustration and disbelief at how Self Financial / Lead Bank has mishandled my credit information. 

This account is being reported on my XXXX  report as Paid, Closed yet somehow still shows a late payment which is both inaccurate and contradictory. 
This is a blatant violation of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) because a closed, paid account can not legally carry an active delinquency status once satisfied in full. 

I am beyond frustrated that despite making all payments as agreed and fulfilling my contract, this company continues to sabotage my credit profile with false and damaging information. 

SPECIFIC VIOLATIONS & LEGAL GROUNDS : FCRA 607 ( b ) Failure to maintain maximum possible accuracy.

Reporting Paid/Closed and 30 days late at the same time is factually inconsistent and violates accuracy standards.

FCRA 623 ( a ) ( 1 ) ( A ) Furnishing information known to be inaccurate. 

Self Financial knowingly reported a false delinquency after the loan was paid and closed. 

FCRA 611 ( a ) ( 1 ) ( A ) Failure to correct or delete inaccurate information after a consumer dispute.

Despite prior dispute filings, Self has failed to remove or correct the inaccuracy.

FDCPA 807 ( 2 ) ( A ) False representation of the character or legal status of a debt.

Reporting a delinquency on a paid account misrepresents its legal status and harms my credit standing.

15 U.S.C. 1681n & 1681o Willful and negligent noncompliance with the FCRA. 

These provisions allow for statutory and punitive damages when a furnisher knowingly continues inaccurate reporting. 

IMPACT AND DAMAGES : Because of Self Financials reckless and negligent reporting : My credit score has been unjustly lowered.

I have faced denials of credit and higher interest rates.

I have endured emotional distress and reputational damage due to their carelessness.

I am demanding {$3000.00} in compensation under 15 U.S.C. 1681n, 1681o, and 1692k for their repeated violations and the stress they have caused.

RELIEF REQUESTED : I am demanding that : Self Financial / Lead Bank immediately remove this inaccurate late payment from my report. 

Provide written confirmation that my account is correctly reported as Paid, Closed Never Late. 

Compensate me for the emotional and financial damages caused by their unlawful reporting. 

Ensure no further negative or misleading data is reported about this account to any bureau. 

CLOSING STATEMENT : This entire situation is unacceptable and has caused me enormous frustration. 
I fulfilled my agreement, paid this account responsibly, and yet Self Financial has chosen to report me as delinquent after closure this is fraudulent, misleading, and unethical. 

I demand that the CFPB intervene immediately to hold Self Financial and Lead Bank accountable for their violations under the FCRA and FDCPA, and to ensure this inaccurate information is permanently deleted from my credit file.

Company response to consumer: Closed with explanation