Consumer complaint received 2024-10-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: SN SERVICING CORPORATION
State: IL

Complaint narrative:
To whom it may concerns XX/XX/year>, -I mailed at XXXX XXXX XXXX  from the Post Offices. 

A check for XXXX dollars ( Check number XXXX ) the check when to Serving Corporation according to their statement. ( I have the pictures- This is in picture image XXXX. XXXX ) Now in the month of XXXX I mailed XXXX dollars from my bank account. This XXXX dollars on, XX/XX/year> was more than the payment for the month of XXXX payment however, I was informed I owned more than the statement of XXXX, So I complied. Send was XXXX dollars beginning of XXXX. 

Now, I talk with their company and I was informed to give more money, which I send a money order ( I have the picture. XX/XX/year> receipt number XXXX a total of XXXX. 
After that I send by my bank a total of XXXX wire transfer number XXXX. On XX/XX/year>. 

She was creating this money for the near future statements, which they was sending to the house. Because they was getting their lawyers to push the paperwork 's for the upcoming months. So, they wasnt applying my money. 

During a conversation with one of their representer, He revealed that their was XXXX dollars not applied to my account. This made a total of XXXX, XXXX dollars. ( This was in XXXX ). That was paid through the period of XX/XX/year> thru XX/XX/year> the mortgage was completed. They have drop the case about a month early, so I had a chance to get the money. I believe it is actually more than this amount. It appears that they was getting their lawyers to push the paperwork 's for the upcoming months. So, they wasnt applying my money in timely manner. And creating more money from the future billing statement. I have the false statements after XX/XX/year>. And this is what they was using to continue charging me. 

They are shifts dates and trying to create a new court order so, I can paid more money to them and their lawyers. Please look at how they are using the date of the statement. Also, the date of the month I owned was shift to cover up something. 

One time a representative stated that I had a extensive amount of money on my account. 

After receiving all that money for only XXXX payment due-which is a total of XXXX. 
This was confirmed by one of your company representative on a recorded line. 
The billing statement was for the month of XXXX. I was sending money. This when into XXXX and now I am receiving new stated with judgement. Furthermore, new statement saying that I own over XXXX dollars, which isnt true. This statement is for XX/XX/year>. 


Furthermore, I dont know how they got this mortgage, but they change the contract and they added more than XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, they have been shift this mortgage around their friendly little network. I was paying on that loan XXXX with all others banks ; however, this Servicing Corporation at XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX is doing the loan difference. 

There is a problem with the way they applied the XXXX dollars. The represented agreed with me on a recorded line. This appeals like something they has been practicing for a while, just a reminder I am fighting finically from the affects of Covid-19 and my families. 

Please look into this and please see if they have the rights to keep send documents through the mail that are incorrect. After paying they was send through the mail statements that wasnt correct. This cause me too because XXXX, stress and I became XXXX XXXX and very angry toward this unrighteous people. 


Now I know that their lawyer when on XX/XX/year>, that evening and file against me again, but I send that XXXX dollars by post mail that morning. I had already started the process of sending the money. They received, XXXX by United States Postal Service between XX/XX/year>, through XX/XX/year>. The manger of the account stated that it was up to date, but they added more and didn't apply the money correctly. 

Lastly, I paid in XX/XX/year> completed amount, but I received a billing statement for XXXX. For the month of XX/XX/year>. Then I called them they said on a record line I was all together, but they send another statement for XX/XX/year> for XXXX dollars. They have been taking for me and my family. Remember the loan was only XXXX with the other companies, before this company came ago. They put on a amount to bring it up to XXXX dollars. Its a loan on the house and they have been shift things, which is again the law. Help us please. We have fought for our home, which we have raise our XXXX children. 

Please help a father of XXXX, husband of XXXX wife for XXXX years, and a XXXX  of righteousness. 


XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation