Consumer complaint received 2025-08-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: TRUIST FINANCIAL CORPORATION
State: TX

Complaint narrative:
The letter to Truist Leadership below decribes the issue. I have a check coming from the XXXX XXXX lawsuit [ couple of days supposedly XXXX ] to make reapairs and sell the house ASAP letter/email XX/XX/XXXX - VIA EMAIL & CERTIFIED FAX DOCUMENTS TO : TRUIST fax XXXX XXXX XXXX  Return RECEIPT REQUESTED & EMAIL SUBJECT : my name, address Loan # To : [ TRUIST Corporate Officers ] To : [ XXXX XXXX XXXX XXXX ] From : [ XXXX XXXX ] Dear [ TRUIST Corporate Officers ] and [ XXXX XXXX XXXX XXXX ] RE : Letters XX/XX/XXXX & XXXX XXXX [ XXXX always XXXX days arrived XXXX XXXX ] [ letter XX/XX/XXXX received XX/XX/XXXX ] I hope all is well. I have put together a very detailed ppt, other documents in response to, Truist last 3 letters and can review with a person in upper management. One assigned Truist VP that can work through this like XXXX XXXX VP of escrow did. This has gone past unacceptable. A universal theme not new, not good and why I havent sold my house yet. I am only ever left with tier 1 random phone reps or misinterpreted/mishandled unresolved issues. Fact is, I should have had my house repaired last year, sold, paid all debt and never been in this mess at all. Worst case house sale mid to late XX/XX/XXXX. Captured 100 % equity, paid off all my debts and not had my credit torched. I had my house ready [ XXXX ] to list by XX/XX/XXXX and was hit by Presidentially <> Officially Declared Natural Disaster XXXX XXXX  XXXX. I am well aware of what I did, in XX/XX/XXXX. Worked with VP of escrow and have no control over the bad practices of Agent to Underwriter Insurance models. Simply XXXX [ the agent ] sends a quote to the underwriter, which is very early and I was/am completely unaware of. What I didnt realize is the Underwriter sends a bill [ just the $ amount ] to the Mortgage Servicer escrow Insurance Department and it is paid immediately. 2 days later I get an email from the underwriter Your Documents are Ready [ XXXX, fired XXXX XXXX ] XXXX Travelers. The bill has to have a XXXX quote I never see the quote, have any control/decisioning and insurance paid already. This IS NOT legal, I now have XXXX XXXX  bill copies and will be taking legal action about that, which includes the Transition to Truist. The XXXX XXXX XXXX bill was sent to XXXX XXXX, [ not Truist new servicer ] {$2700.00} I was furious and cancelled it, was about to go back to XXXX. You cant cancel it with the Underwriter, and it took from XXXX to XXXX to get XXXX & cancel. Was in a rush rep XXXX said I have a Mgrs. special. Higher deductible all perils {$25000.00} but have the same Guaranteed Replacement Cost [ like XXXX Private Client I had at my XXXX XXXX  house ] Personal Property Replacement Cost Loss Settlement XXXX XXXX ( XXXX ) Additional Replacement Cost Protection Coverage XXXX XXXX ( XXXX ) {$100000.00} 25 % of Coverage A - Dwelling Limit Then when I submitted the claim XXXX : A. gone through the ringer from XXXX & XXXX escalations, XXXX to XXXX [ ate up 111 days of Forbearance ] XXXX TX XXXX of XXXX incompetence XXXX to XXXX [ ate up 86 days of Forbearance ] and then XXXX a smaller scope Travelers Lawsuit going to mediation next week on XX/XX/XXXX [ XXXX XXXX settlement pending ] { note : once I receive payment I will repair the house and sell it } However, it is pretty unacceptable that Truist has every single bit of this information and much more in the 5 Truist XXXX XXXX XXXX Form XXXX BORROWER RESPONSE PACKAGES and many other requests from me. [ 100s of documents ] Furthermore, after the BAILOUT I helped professionally : XXXX XXXX {$180.00} XXXX, SunTrust/XXXX  XXXX XXXX XXXX Truist ] {$7.00} Billion with Cyber Security. Cyber Criminal breaches would have crushed the U.S. the rest of the way [ Cyber Criminals Top Targets -The Bailout List ] I know Truist has or is still cutting {$750.00} XXXX   [ {$300.00} XXXX XXXX, {$200.00} XXXX XXXX, and {$250.00} XXXX XXXX ] & has closed 189 LOCATIONS! & I read your XXXX SUMMARY OF RISK FACTORS The Bailout A REMINDER OF THE CORRUPTION THAT HELPED BIRTH THE BIGGEST BAILOUT IN HISTORY Washington, XX/XX/XXXX Few issues have united Americans quite like the outrage at taxpayer-funded bailouts and rightfully so. 
Hardworking taxpayers should never forget : The nearly {$200.00} billion bailout of XXXX XXXX and XXXX XXXX is the biggest, costliest taxpayer-funded bailout in history. 
The recent Truist letter dated XX/XX/XXXX [ received XX/XX/XXXX ] You stated that you had not received information for quite a while and also expressed concerns about a Home Equity Line of Credit ( HELOC ). For information regarding a HELOC, please contact XXXX, Monday through Friday from XXXX XXXX. to XXXX XXXX., ET. You can also apply online or visit a local Truist branch. 
This is completely ridiculous and ignore my points completely. Truist had/has complete access and consistently updated credit information. All my confidential hardship information and family crisis. Knows how and when my credit was destroyed by not selling my house in late XX/XX/XXXX, capturing full equity, paying off debt, which would have saved my credit, AND .as of XX/XX/XXXX my natural disaster XXXX XXXX XXXX, the events to follow which included XXXX escalated to XXXX XXXX fraud XXXX and repeated XXXX begging for help. When it was Truists responsibility to do so. 
I got a TRUIST pay-off of {$250000.00} XX/XX/XXXX at that time lowest Home Sales were {$150.00} per sqft realistic {$180.00}. Unacceptable Short Sale Truist XXXX XXXX {$110.00} [ {$360000.00} ] Surprising with TOTAL TRUIST XXXX XXXX BAILOUTS & VIOLATION PENALTIES {>= $1,000,000} A {$50000.00} HELOC OR DISASTER LOAN 0.0000248 % AND PLENTY OF EQUITY FOR COLLATERAL SEE below $ per sqft sqft sale pay off net XXXX heloc or dr loan SECURED ASSET REAL {$180.00} XXXX {$560000.00} - {$250000.00} {$310000.00} 55 % {$50000.00} {$260000.00} LOW {$150.00} XXXX {$470000.00} - {$250000.00} {$220000.00} 47 % {$50000.00} {$170000.00} XXXX XXXX {$120.00} XXXX {$390000.00} - {$250000.00} {$140000.00} 36 % {$50000.00} {$94000.00} SHORT SALE {$110.00} XXXX {$360000.00} - {$250000.00} {$110000.00} 31 % {$50000.00} {$61000.00} There was plenty of equity to get a {$50000.00} short term disaster loan or HELOC, do the repairs [ XXXX wks. ] and sell the house most homes sold in 15 days. House would have been paid off last year, credit not destroyed, debts paid off, no Credit Card lawsuits, forced placed insurance, and a multitude of other damages. 
INACTIONS, PREDATORY PRACTICES BY TRUIST, NOT FOLLOWING XXXX XXXX SERVICE DISASTER RELIEF GUIDELINES, PUSHING TOWARDS FORECLOSURE, IS IN VIOLATION AND LEGALLY LIABLE FOR ALL THESE DAMAGES. IN ADDITION TO XXXX XXXX THAT I REACHED OUT TO AND GAVE ME AN UNACCEPTABLE RESPONSE. 
ADDITIONALLY : TRUIST CREDIT ENHANCEMENT SERVICES, Truist Bank provides various forms of credit enhancement services, both directly and indirectly, through its lending, investment banking, and payment solutions. Direct credit enhancement Truist 's Lending and Credit Solutions for wealth clients offer structured lending solutions that can be viewed as a form of credit enhancement by strengthening a client 's financial position and potentially improving their access to capital. 
The Truist Enjoy Cash Secured Credit Card helps individuals build or rebuild their credit history, which can indirectly enhance their credit worthiness for future borrowing. 
NOTE : Following this letter I will submit complaints to CFPB, XXXX Ombudsman, XXXX XXXX, and the XXXX XXXX  XXXX Truist Homeowners Insurance illegal renewal process XXXX, XXXX, XXXX, XXXX, XXXX, & XXXX. 
I would prefer to handle this without adding more cost or taking hard legal measures. 
Please have an appropriate Truist VP contact me to bring this to an equitable resolution ASAP. 
I can be reached on my cell phoneXXXX. I look forward to your prompt response Regards, XXXX XXXX XXXX PS please find DOCUMENT LIST OF Attachments [ documents guide of attachments ] Name Cell XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation