Consumer complaint received 2025-08-22 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: ZIONS BANCORPORATION
State: CA

Complaint narrative:
Ive been scammed by a site called XXXX. It started as a learning of stocks on XXXX, then changed to trading crypto with an alert of a chime, signaling when to buy and sell. It looked like I was making huge profits, and this trading went on for five months. I was also allowed to withdrawal a small portion of profits to entice me to buy crypto subscriptions before they went public. I tried to wire money from XXXX XXXX  into XXXX but XXXX XXXX  refused to send the money and close my account after being a customer for over 30 years. A cashiers check was issued from XXXX XXXX  to me in the amount of {$100000.00}. The communicators on XXXX scripted me to open an account with XXXX XXXX XXXX XXXX in XXXX, XXXX. I opened a checking account at XXXX on.XXXX. On XX/XX/XXXX, I deposited the cashiers check from XXXX XXXX  into XXXX with no hold. On.XXXX I was able to wire out from XXXX to XXXX XXXX for a crypto subscription called XXXX. The communicators from XXXX added another XXXX to make the allocation XXXX XXXX I was in coaxed into signing a loan to bring the subscription to {$1.00} XXXX, promising huge profits. XXXX stated that this was a no risk loan and XXXX  was guaranteed to make huge profits, as it was up already over 1200 % already. This would bring in XXXX XXXX. Heres the catch : when XXXX went public and the profits were put into my account I was told to pay the loan with outside funds of {$1300.00}. before I was allowed to transfer any of my earnings.I sold my entire stock portfolio with XXXX XXXX and transferred by phone to XXXX. The second wire of {$650000.00} was on XXXX/XXXX. The third wire of {$650000.00} was on XX/XX/XXXX. This would not be possible with a normal bank following customer precautions the consumer protection law of wire transfers are supposed to have a number of safeguards that make center for our hard to do and security measures in place to make it difficult. The sending bank failed to detect fraud before approving transfers.There was no supervision employee called over to alert me or question the sending bank of fraud. As a XXXX single female I was unaware that this was a scam. I was afraid that I would lose my home if I did not repay the loan. I was then told that I had to pay a collaboration fee of. {>= $1,000,000} to XXXX and only outside funds could be used. I then called my financial advisor ( XXXX ) and he told me that this was a scam. He also stated that XXXX should never had sent the wires. He said that he is regularly informed of scams and that he has a fiduciary duty to protect his clients. XXXX has frozen my funds in the app has been disabled. 
Note : I opened an account with XXXX as a new customer XXXX. I deposited a cashiers check to XXXX on XX/XX/XXXX from XXXX XXXX  with no hold. On XX/XX/XXXX, XXXX was wired. On XX/XX/XXXX {$650000.00}. was wired. On XX/XX/XXXX {$650000.00}. Was wired .. Fees were {$150.00}. 
I was allowed to wire three huge amounts within seven days as a new customer to XXXX with no safeguards. Please help me this is my entire life savings. 
Thank You, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation