vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: CCF Intermediate Holdings LLC
State: CA

Complaint narrative:
I received an unauthorized credit inquiry on my credit report from Curo XXXX XXXX XX/XX/2023. I have no idea who this company is and what it could be for. It is fraud and I need to have this removed from my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I recently reviewed my credit profile and noticed inaccuracies and/or incomplete information, and accounts that are unverified. I understand that, according to the Fair Credit Reporting Act, Section 611 of the FCRA, you are required to promptly delete all information that is inaccurate, incomplete or which can not be verified.It is also my understanding that, under the FCRA, 15 U.S.C. & 1681i, every single one - even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and/or unverified aspects of any alleged derogatory accounts- must be promptly negated in its entirety, or the alleged accounts must be completely deleted.I am now enacting my consumer and civil rights to compel you to annul with permanent deletion these derogatory accounts, or provide testimony and certification that you are adhering to mandated metro 2 data formatted reporting standards according to regulations. The following derogatory account allegations are either untrue, unverified, incorrect, incomplete, untimely, not mine, not my responsibility, or otherwise not proven in compliance with regulatory federal reporting laws and/or standards, and must be removed immediately. 

Please remove all negative accounts and the bankruptcies off of your report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I recently reviewed my credit profile and noticed inaccuracies and/or incomplete information, and accounts that are unverified. I understand that, according to the Fair Credit Reporting Act, Section 611 of the FCRA, you are required to promptly delete all information that is inaccurate, incomplete or which can not be verified.It is also my understanding that, under the FCRA, 15 U.S.C. & 1681i, every single one - even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and/or unverified aspects of any alleged derogatory accounts- must be promptly negated in its entirety, or the alleged accounts must be completely deleted.I am now enacting my consumer and civil rights to compel you to annul with permanent deletion these derogatory accounts, or provide testimony and certification that you are adhering to mandated metro 2 data formatted reporting standards according to regulations. The following derogatory account allegations are either untrue, unverified, incorrect, incomplete, untimely, not mine, not my responsibility, or otherwise not proven in compliance with regulatory federal reporting laws and/or standards, and must be removed immediately. 

Please remove all negative accounts and the bankruptcies off of your report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
On ( XX/XX/2023 ) I sent a letter regarding inaccurate Late payments, inaccurate negative accounts, bankruptcies and unknown things on my credit report. To this day over 60 days later I have not received a response yet. feel like i'm being taken advantage of and being ignored of my disputes. Section 611 ( a ) it is plainly stated that failure to investigate these items within 30 days gives a reason to immediately remove those negative items from my credit report as well as correct my late payments as paid on time. It has been over 60 days so they should be corrected promptly. I demand these negative accounts be deleted & correct late payments as paid on time immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b. 
See the documents attached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b. 
See the documents attached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
In accordance with the Fair Credit Reporting act XXXX XXXX # XXXX, has violated my rights. 

15 U.S.C. 1681 section 602 A. States I have the right to privacy.

15 U.S.C. 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose 15 U.S.C. 1681s2 : Responsibilities of furnishers of information to consumer reporting agencies ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION ( 1 ) PROHIBITION ( A ) Reporting information with actual knowledge of errors : A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 

( B ) Reporting information after notice and confirmation of errors : A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
It all started in XXXX when my X-wife declared bankruptcy in federal court in XXXX FL. 
At no time was i evendence from attorneys in XXXX XXXX FL. stating i owed {$32000.00}. When I contacted them i was told only PHH Mortgage was to be contacted, which i did. They refereed my back to the Attorneys which i did. Then i get a pre-foreclosure. Contacted them again and once again was refereed back to PHH. they would now not returned phone calls, And when they did talk to me they said they had NOTHING with my name on it. I then sent them a copy of the Mortgage, Deed and certified order from from the Federal Court by fax and certified Mail twice and other documents. They told me I out of luck and my only option was foreclosure. For over 6 months they denied me any access to the mortgage. always stating i will not accept payment from me that was i think XXXX of XXXX. fast forward 5 years going 6 and PHH sold mortgage to XXXX and XXXX sold it to XXXX and the XXXX sold it back to XXXX. and every time we start over. a {$28000.00} mortgage went {$3200.00} in XX/XX/XXXX to who knows how much now. I have spent tens of thousand over mortgage all because PHH would not accept my payments. I have always said pay the debt but Phh refused. I AM ON THE MORTGAGE SINCE I BOUGHT THE HOUSE I am XXXX years old and this is not right. Sue could use some help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting Act XXXX XXXX XXXX XXXX acct # XXXX, XXXX XXXXXXXX XXXX XXXX Acct # XXXX has violated my rights. 
15 u.s.c. 1681 section 602 A states I have the right privacy.

15 USC 1681 section 604 A section 2 : Also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666 B : A creditor may not treat a payment on a account under an open end consumer credit plan as late for any purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
On XX/XX/2023 I deposited a check for {$5900.00} to BANK OF AMERICA from XXXX BANK which is my irs refund. The XXXX bank cleared the funds to Bank of America on XX/XX/2023. Unfortunately, its XX/XX/2023 and Bank of America is telling me the funds havent been funded and the check still need to be verified. I have been evicted and currently homeless in shelters with my XXXX kids because I was unable to pay my bills and I even told Bank of America that but they said it wasnt nothing they could do about that. They keep giving me false dates and telling me it would be deposited on that day but havent and keep pushing back the deposit date. I am heartbroken and out of options.I dont recommend depositing check to Bank of America because they will not be able to tell you anything when they hold your money. Please help!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: KP ASSET CONSULTING LLC
State: CA

Complaint narrative:
I received a message on my work phone stating, " By law I do have to make you aware that once this claim is filed it will become public record both your name and your social are affiliated with this claim. You need to contact the filing party before I appear at either your home or your job with your legal documents. You do have the right to contact the filing party directly at XXXX. '' I contacted the number provided in the voice mail and learned ( 1 ) I was contacting KP Asset Consulting and ( 2 ) the caller who left the message had dialed an incorrect phone number. 

Nevertheless, I am reporting this because I believe it is unlawful for a debt collector ( 1 ) to threaten to show up at your place of work and ( 2 ) to threaten to publish your social security number. 

I informed the representative at KP Asset Consulting that the debt collection practices were unlawful, but she said it was not her company 's responsibility to ensure lawful practices.

Company response to consumer: Untimely response
Consumer complaint received 2023-02-28 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: AMERICAN EXPRESS COMPANY
State: VA

Complaint narrative:
American Express didn't provide any written letter regarding my right to dispute the current debt at hand.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
My account was closed in XXXX. When I called to get my funds back they required me to provide notarized receipts from my old bank, which is ridiculous because my account is already closed and my old bank is across the country.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Frequent or repeated calls
Company: Valentine and Kebartas, Inc.
State: NY

Complaint narrative:
I asked them nicely to not call me anymore and they are still calling

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: MOHELA
State: OH

Complaint narrative:
The PSLF policy was changed on XXXX XXXX XXXX I applied for PSLF on XX/XX/XXXX. Per the Federal Student Aid website, If you made more than 120 payments on an existing XXXX, you will get a refund for extra qualifying payments you made. I have continued work for a PSLF qualifying employer since XXXX & have made monthly payments on my XXXX since XXXX, putting my number of qualifying PSLF payments well over 120. On XX/XX/XXXX I was informed that my loans were being transferred from my current loan servicer, MOHELA, to XXXX, the PSLF loan servicer at that time. My payment history w/ XXXX was only from XXXX to the present ; XXXX was missing ( loan servicer XXXX was XXXX ). I received notice from XXXX on XX/XX/XXXX that the remaining balance on my loans had been forgiven. In XX/XX/XXXX, I received a PLSF Refund check for {$4600.00}. This was much less than expected. As a result, on XX/XX/XXXX I began to try to investigate. Since then, I have spent countless hours on hold & being transferred from place to place. I have filed 2 complaints on the FSA website where I requested a detailed summary of my loan payment history & list of qualifying PSLF payments. There were many payments that were not counted/missing from XXXX. I complied a ~50 pg. packet of proof of payment & a letter of explanation & sent certified mail on XX/XX/XXXX. Since first applying, my loans have been transferred from MOHELA to XXXX ( previous PSLF loan servicer ) & back to MOHELA ( the current PSLF loan servicer ). It has been almost 1.5 yrs & I have been spinning my wheels trying to get fully reimbursed. There is little to no communication from any of the loan servicers mentioned above & I am extremely frustrated that I have spent countless hours on hold, being transferred from place to place, copying billing statements, etc. & there is still {$16000.00} that Im owed. I'm to the point of seeking legal counsel for help & it should not come to that. 
This month, I have also filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX, the Ohio Attorney General 's Office, and the Federal Trade Commission. To date, MOHELA responded to the XXXX stating that they would contact me directly, which they have falsely told me many times before. When I rejected their response the XXXX closed this complaint due to MOHELA making a " good faith effort '' even though there is no time frame provided for when they will reach out to me and it has been 1.5 years since first applying.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
In accordance with the fair reporting act. The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX. has violated my rights. 15 USC 1681 section 602 A states I have the right to privacy. 15 USC 1681 section 604 A section 2 also states A reporting agency can not furnish an account without my written instructions.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: OH

Complaint narrative:
Sent my letter off on XX/XX/XXXX I told the credit bureaus to " investigate every piece of information '' on the accounts I have listed below. Also I have attached the letter I sent out and here is all of the evidence According to the FRCA The term " investigative consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. 


They stated my accounts were verified but how is that possible if they did not do a proper investigation according to the law. The Credit bureaus stated AccountS were properly investigation but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This is ground for removal of these accounts : XXXX Account : # XXXX XXXX XXXX Account : # XXXX XXXX XXXX Account : # XXXXXXXX XXXX Account XXXX # XXXXXXXX XXXX XXXXXXXX Account : XXXX XXXX XXXX  XXXX Account : # XXXXXXXX XXXX XXXX  Account : # XXXX XXXX XXXX XXXX Account : # XXXX Also every piece of information on these accounts are still not reporting 100 % Accurate. 
And according to the FRCA 15 USC 1681 everything has to be 100 % Accurate. 

The law clearly states a consumer reporting agency can not furnish a account without my written instructions. 

I haven't given these accounts written permission to furnish these accounts on my credit report as well Please help keep these Bureaus to be held accountable this needs to be removed

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: AMERICAN EXPRESS COMPANY
State: UT

Complaint narrative:
American Express is reporting a debt on my credit file. I have tried contacting them multiple times to get this taken care of and can not get a hold of anyone. This account is so old I don't have the needed information and I want to pay the account but its impossible. I either need someone to help me or get this removed from my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Century Finance, Inc.
State: NC

Complaint narrative:
There are so many unverified and inaccurate information reported on this account. I have requested the proof but until now the company failed to provide. The balance is incorrect wherein there are charges which are unauthorized.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-28 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Frequent or repeated calls
Company: Portfolio Recovery Associates, LLC
State: NY

Complaint narrative:
Have requested for this company to stop calling me numerous of times.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX is reporting inaccurate late payments on my reports that I have been disputing for quite a while now. I have sent multiple disputes to each credit bureau regarding this account because they are reporting very inconsistently. There are inconsistent late payments reporting for XXXX, XXXX and XXXX of XXXX. XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX and XXXX of XXXX. There also different last active and payment dates reporting for this account between each bureau. If each bureau receives their information from the same place, how are they all reporting very different information? It is the responsibility of the consumer reporting agencies to verify and report accurate information which they have clearly failed to do and are in violation of the law. I am requesting that these inaccurate late payments be deleted from my reports now!

Company response to consumer: Closed with explanation