Consumer complaint received 2025-06-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Subject : Dispute of Charged-Off Car Loan Request for Correction/ Deletion and Documentation Under FCRA I am writing to formally dispute the reporting of a car loan in the amount of {$4700.00} that has been charged off and is currently being reported on my credit report. The loan was charged off beginning in or around XX/XX/year> and continues to be reported through the present date. I am disputing this debt and requesting a reinvestigation under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i and 1681s-2.

Dispute Summary : Multiple Charge-Offs : My credit report reflects multiple charge-off entries for the same account. Per 15 U.S.C. 1681i ( a ), a credit item should only be charged off once. The repeated reporting of the same charge-off is inaccurate and misleading, and I request that all duplicate entries be removed immediately. Continued monthly reporting as a charge-off misrepresents the account status and creates a falsely inflated derogatory effect on my credit profile.

Request for 1099-C : If the account has been truly charged off or forgiven, I am requesting a copy of the IRS Form 1099-C ( Cancellation of Debt ), pursuant to my rights under federal law and to confirm the validity of the cancellation or charge-off.

Vehicle Condition ( Lemon Law ) : The car in question was defective from the outset. Within less than two years, I experienced major mechanical issues, including catalytic converter failure and transmission problems. These defects rendered the vehicle unreliable and contributed to financial hardship related to its maintenance and the eventual default. No mechanic wanted to work on my car due to how badly the transmission was damaged.

Repossession Post Charge-Off : The vehicle was repossessed on XX/XX/year>, well after the account had already been charged off. This raises questions about the accuracy and timing of the reported status. A charged-off account that was later repossessed must be updated to reflect the repossession accurately and only once. This timeline is inconsistent and must be reconciled, as it raises serious questions about the actual status of the loan and whether both events ( charge-off and repossession ) are being improperly reported as separate derogatory actions.

Post Charge-Off Balance Changes : Even after the account was charged off, the balance has fluctuated multiple times. This is inconsistent with standard accounting practices and raises further questions about the accuracy and integrity of the information being furnished. Under 15 U.S.C. 1681e ( b ), furnishers of information have a legal obligation to report accurate and consistent data. 
Request for Verification under FCRA 1681i and 1681s-2 ( b ) : Please verify all the information being reported on this account, including the original creditors balance calculation, the timeline of charge-off and repossession, and the legitimacy of multiple updates post-charge-off.

In accordance with 15 U.S.C. 1681i and 1681e ( b ), I request a prompt reinvestigation and deletion or correction of any inaccurate, incomplete, or unverifiable information. Please provide : A copy of the 1099-C if issued ; Documentation verifying the original and current balance, and why the balance has changed post charge-off ; Verification of the charge-off and repossession dates ; A complete breakdown of how the outstanding balance was calculated.

Updated reporting to reflect the correct and verified status of this account.

Under the FCRA, you are required to complete the investigation within 30 days of receipt of this letter. If the disputed information can not be verified, it must be deleted from my credit report.

Please send all correspondence to the address listed above. I also request that you send me an updated credit report reflecting the results of this investigation.

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation