Consumer complaint received 2025-02-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Rocket Mortgage, LLC
State: MD

Complaint narrative:
Rocket Mortgage LLC violated following Rules, Regulation & Laws but not limited only the followings, XXXX ) Failed to provide me Loan Modification without any Documents as per the Guidelines of XXXX XXXX. 

XXXX ) Failed to provide me Loan Modification after XXXX days default without any Documents as per the Guidelines of XXXX XXXX. 

XXXX ) Failed to provide XXXX days advance Notification of any Loan Transfers from it's date of Loan Transfer & I challenge the Loan Transfer at this time as I failed to get the Benefits & Reliefs available to me as per US Federal & Maryland State Laws & XXXX XXXX Guidelines. 

XXXX ) Failed to reduce the Interest Bearing Principal Amount even after receiving the Full Appraisal from a Licensed Appraiser. 

XXXX ) Conspire against a Person of Color, Minority, XXXX American & Immigrant like me to not offer all the Benefits & Reliefs available to me as per US Federal & Maryland State Laws & XXXX XXXX Guidelines. 

XXXX ) Pressure to sign a Application for Assistance by Possibly asking for documents that violate the US Federal & Maryland State Laws & XXXX XXXX Guidelines & asking for a Waiver for any Legal Consequences, which is totally unlawful to my personal opinion. 

XXXX ) Failed to provide me a Fair & Equal Treatment but treated me like possible like a Slave & untouchables by transferring my Loan to a different Company to avoid providing me with Benefits & Reliefs available to me as per US Federal & Maryland State Laws & XXXX XXXX Guidelines. 

XXXX ) Burden me to pay XXXX months Mortgage willfully to pressure me & creating a willful default to Foreclose the Property & to bring on the Road because I am a Minority, Person of XXXX, XXXX XXXX XXXX XXXX. 

XXXX ) Please correct the wrongdoing & offer me Loan Modifications before Loan Transfer. 

XXXX ) Legal Action will be taken against you all soon. Please make a note of the above listed violations in my personal opinion & take immediate action to correct them before the Loan Transfer. 

XXXX ) Failed to Offered me Loan Modification under XXXX Loan Modification without any Income Verification even after sending me an email in writing & later asked several unlawful documents which was not required by XXXX Loan Modification. 

XXXX ) Failed to offer me Loan Forbearance while my Loan Modification Request was on Pending & Under Review. Reported Negatively in my Credit to harm me as I demanded Equal Rights under XXXX Loan Modification. 

XXXX ) Even though I am qualified for No Income Verified Loan Modification under XXXX Loan Modification, Rocket Mortgage LLC & Investor XXXX XXXX requested for Income Documents for Loan Modification which was unlawful as per their own email sent by XXXX XXXX XXXX XXXX Team Leader, Servicing, Rocket Mortgage who stated the following ( Email Attached ), " Hey XXXX XXXX, Per our conversation the evaluation date must be before XX/XX/year> for a XXXX loan modification. 
Thank you, '' This product does not require the submission of income documents by the borrower.

Company response to consumer: Closed with explanation