Consumer complaint received 2026-04-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I am writing to formally document a series of regulatory violations that occurred both today and yesterday at Bank of America financial XXXX # XXXX. As a business owner and the spouse of a 100 % XXXX veteran, I rely on the predictable liquidity of government funds. Bank of America has been our chosen financial institution for nearly XXXX years. Today, Bank of America failed to meet its statutory obligations under the Expedited Funds Availability Act ( EFA Act ). Statement of Facts : On XX/XX/year> at XXXX XXXX, I attempted to cash a state government warrant in the amount of {$2000.00}. I was informed that I may not cash the check but that I could deposit the check into my account and the funds would be available the following morning. An hour later I received a notice from my banking app that the check from the State Comptroller 's office which I had just deposited was now on a seven day hold. I immediately called customer service and was advised that the check was still processing and that they could only push the hold through if I called back the following day once the check had been processed. I waited until the following morning ( today ) and the check was still on hold. I attempted to speak with an associate on live chat through the official banking app with no success. I then visited branch # XXXX in person and requested the branch manager. Despite the check being a low-risk government item and well below the large-deposit threshold, the branch manager placed a multi-day hold on the funds. I remained in the branch for over 90 minutes seeking a resolution, which was summarily denied. Regulatory Violations : Violation of Mandatory Next-Day Availability ( 12 CFR 229.10 ( c ) ) : Under Federal Law, state government checks deposited in person to a staffed teller station must be made available for withdrawal not later than the business day after the banking day on which the funds are deposited. The branch 's refusal to provide next-day access is a direct breach of this mandate. Failure to Provide Statutory Notice of Exception ( 12 CFR 229.13 ( g ) ) : When a bank invokes an exception hold, it is legally required to provide the customer with a written notice at the time of deposit ( or by the next business day via mail ) stating the specific " Reasonable Cause '' for the hold. The branch manager explicitly refused my repeated requests for this documentation, stating incorrectly that general deposit disclosures were sufficient. Refusal to Verify Funds Requirement : I provided the bank with the Texas Comptrollers Warrant Status Inquiry System to verify the checks validity. The bank explicitly refused to perform this verification or acknowledge the proof of validity, claiming that they have internet Proxy Blockers on their computers and Private Branch Exchange telephone lines. I offered to call the State Comptrollers office on my personal telephone and they rejected my offer stating they could not verify the validity of the office Im calling. Misapplication of " Matching Funds '' Requirement : Branch staff informed me that the check would not be cashed because my account did not already contain the equivalent funds. Please be advised that Regulation CC contains no matching funds or recourse provision that overrides the mandatory availability of government warrants. Failure of Administrative Oversight : The branch refused to exercise its delegated authority to perform a manual override, citing an inability to reach internal departments, thereby penalizing the consumer for the banks internal operational failures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief