Consumer complaint received 2024-01-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: KEYCORP
State: OH

Complaint narrative:
On XX/XX/XXXX I received a XXXX deposit for a vehicle I was helping a family member sell. 
On XX/XX/XXXX at XXXX I arrived at my bank, Key Bank , to notarize the title, receive the balance of funds, and deliver the vehicle to the buyer. 
The buyer brought a counter check from XXXX Bank. We did the necessary paper work, they gave me the check and I gave them the keys to the vehicle. I immediately deposited this check into my Key Bank Checking account and then wrote my family member a check for the vehicle a few days later. 
On XX/XX/XXXX my debit card from Key quit working. earlier in the day I had transferred the XXXX deposit to this account and in addition to the check I deposited a week before and my paycheck from my job there should not have been a problem. I went to the branch at XXXX to find out my account was frozen due to a fraud investigation. The check that I was given by the buyers was not signed, nor was I asked to endorse the check at the time of deposit a week prior. While in the branch, with a banker, I immediately called the buyer and explained the situation. He was at work but assured me he would get another counter check from XXXX Bank and get it cleared up. He did exactly that and was waiting at the bank for me with a new check which was again deposited this time signed and endorsed. 
On Saturday XX/XX/XXXX at XXXX XXXX  I received an email from Key Bank letting me know my account would be frozen until at least the XXXX of XXXX. Something I was not told the day before. Had I known this I could have made different arrangements. 
Today is the XXXX of XXXX and here is a list of what has happened today : - Bounced a XXXX  payment - credit card payments to XXXX cards have been declined and all the cards are frozen - My XXXX XXXX line of credit I was to close on this week has been denied. 
- My daughter 's XXXX XXXX payment has not gone through - a doctor 's appointment that I have for my son on Friday that took XXXX  months to get has been cancelled because I have no way to pay the deductible. 
- The XXXX money is in limbo and unavailable because it's attached to this frozen fraud investigation account. 
And this is just Monday. 
Obviously my credit which I have worked for the last 12 years to make good has been destroyed in a day. I have {$100.00} in cash right now and that is all. That will not get me to Wednesday let alone the XXXX or beyond which is likely given next XXXX XXXX XXXX XXXXXXXX holiday. 
In fact Key never informed me of any of this. Had my debit card not been frozen I would not have even known about the check. 
The stress of this is hard to overstate and all of this because the teller did not carefully look at a check I deposited 10 days ago. 
As of now Key Bank, customer service, branch workers, fraud department and the executive offices have no answers at all. " It's under investigation and here 's your case number ... '' That's it. My last resort is filing this complaint and tomorrow calling a relative who is an attorney at the Department of Treasury- Office of the Comptroller of the Currency ( OCC ) and seeing what they think.

Company response to consumer: Closed with non-monetary relief