Consumer complaint received 2026-04-29 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: AMERICAN HONDA FINANCE CORP
State: NJ

Complaint narrative:
BACKGROUND I purchased my vehicle at the end of my lease and never received the title. After months of follow-up, Honda acknowledged in early XX/XX/XXXX that the vehicle had not been properly transferred into my name it remained titled under XXXX XXXX XXXX and agreed to issue a corrected title at no cost. A supervisor confirmed this on XX/XX/XXXX, with an estimated processing time of 68 weeks. As of today, XX/XX/XXXX, I still do not have a title. I can not register the vehicle with the XXXX, and I am currently unable to drive it legally. I was issued a warning by law enforcement on XX/XX/XXXX, and advised not to drive or park the vehicle on public streets. I have been relying on a family member 's car since that date. I contacted the XXXX Duplicate Title Unit today and was informed by a representative named XXXX that the title for my vehicle was sent to XXXX on XX/XX/XXXX over six weeks ago. Honda Financial Services has not been able to account for the status of that document. DETAILED TIMELINE XX/XX/XXXX Contacted Honda to report that I never received my title following my lease buyout. XX/XX/XXXX Requested a duplicate title; submitted the required {$60.00} check. Late XX/XX/XXXX Honda returned the check and advised that the car was in my name and that I should proceed to the XXXX. XXXX XXXX Multiple contacts with Honda requesting clarification on next steps. XX/XX/XXXX XXXX appointment in XXXX confirmed the vehicle was still titled under " XXXX XXXX XXXX, '' not in my name. XXXX XXXX Multiple calls to Honda regarding the error. XX/XX/XXXX Honda acknowledged the error. A supervisor approved issuance of a corrected title at no charge, estimated 68 weeks. XX/XX/XXXX Called for a status update ; no update available. XX/XX/XXXX Pulled over for driving an unregistered vehicle. Officer advised me not to drive or park the car on public streets. Began using a family member 's vehicle. XX/XX/XXXX Contacted Honda; was told the title would arrive in early XXXX and that nothing further could be done. XX/XX/XXXX Called Honda and requested a supervisor callback ; supervisor called the following day and confirmed no update. XX/XX/XXXX Called Honda ; no update. Requested rental car reimbursement denied. Was told the title was at the XXXX XXXX and that XXXX was waiting on them. Requested supervisor callback. XX/XX/XXXX Supervisor called during a prior commitment; requested a 20-minute callback window, which was declined. Missed a subsequent call and was unable to reconnect before the weekend. XX/XX/XXXX Called Honda; was told the XXXX had requested an extension due to workload. Requested another supervisor callback ( 12 business day wait ). XX/XX/XXXX Spoke with XXXX at Honda Financial Services. He initially offered to send " proof of sale '' to facilitate registration, but confirmed upon further review that the XXXX would not accept that document. No resolution provided. XX/XX/XXXX Contacted XXXX Duplicate Title Unit directly. Representative XXXX confirmed that the title was sent to Honda on XX/XX/XXXX. REQUESTED RESOLUTION

Company response to consumer: Closed with explanation