Consumer complaint received 2025-11-17 00:00:00
Product: Debt collection — Payday loan debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: OPORTUN FINANCIAL CORPORATION
State: NJ

Complaint narrative:
CFPB Complaint Letter Regarding XXXX XXXX Account Reporting and Unlawful Collection Conduct Subject : Formal Complaint Inaccurate Credit Reporting, Failure to Investigate Dispute, Unlawful Collection Activity, and Violations of the FCRA and FDCPA Creditor/Servicer : Oportun / XXXX Financial Account XXXX XXXX XXXX Credit Reporting Agencies Involved XXXX XXXX XXXX XXXX Current Status Reported : Charge-Off {$570.00} Past Due ; Written-Off Amount {$1300.00} To Whom It XXXX Concern, I am filing a formal complaint against XXXX XXXX, as well as XXXX XXXX XXXX XXXX for multiple violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) related to the above-referenced account. The creditor is reporting blatantly inaccurate, incomplete, and misleading information and continues unlawful collection attempts despite written cease-and-desist instructions. 

XXXX. Inaccurate, Misleading, and Incomplete Reporting ( FCRA 602, 607 ( b ), 611 ) XXXX XXXX XXXX XXXX the above account as a charge-off with a remaining balance of {$570.00}, despite the following facts : The account was previously closed due to a dispute with the original creditor concerning the predatory and deceptive nature of the loan product. 

The account had been previously disputed, yet this required notation ( account in dispute ) is no longer listed, constituting a violation of FCRA 611 ( a ) ( 1 ) ( A ) and 623 ( a ) ( 3 ). 

Based on written notices, including a refusal to pay and cease-and-desist correspondence, the creditor acknowledged the write-off, yet continues reporting the account as an active charge-off with a past-due balancean inaccurate representation prohibited under FCRA 607 ( b ) ( maximum possible accuracy ) . 

The continued negative reporting despite the accounts disputed and closed nature is misleading, harmful, and non-compliant with federal reporting standards. 

This false reporting is causing ongoing credit damage and constitutes negligent and willful violations under FCRA 616617.

2. Failure to Properly Investigate Disputes ( FCRA 611 & 623 ( b ) ) I have previously disputed this account with both XXXX XXXX XXXX, yet : Neither bureau has corrected the inaccurate information. 

Neither bureau is properly marking the account as disputed, despite the legal requirement under 623 ( a ) ( 3 ). 

Oportun failed to perform a reasonable investigation or provide documentation validating the accuracy of its reporting, in violation of FCRA 623 ( b ).

This is a clear breach of their statutory duties.

3. Unlawful Collection Attempts After Cease-and-Desist ( FDCPA 805 ( c ), 806, 807 ) Despite multiple written cease-and-desist notifications, I continue to receive : Harassing emails from XXXX Random phone calls Ongoing written contact attempting to collect a disputed and defective account Under FDCPA 805 ( c ), all collection efforts must cease after a written request. Continued contact constitutes harassment ( 806 ) and deceptive practices ( 807 ). 

These violations entitle the consumer to statutory damages, as permitted under FDCPA 813. 

Furthermore, The conduct I allege mirrors documented, systemic practices by XXXX XXXX XXXX investigative reporting and consumer-advocacy research. Investigations by XXXX XXXX XXXX XXXX XXXX XXXX XXXX found Oportun filed thousands of suits against low-income borrowers and later dismissed many claims after scrutiny ; a 2021 Center for Responsible Lending report labeled this suing-to-intimidate. CFPB consumer complaint records and public complaint data likewise show multiple consumers reporting failures to investigate disputes, inaccurate reporting, and abusive collections by XXXX XXXX These sources demonstrate a pattern of conduct that corroborates my complaint and supports CFPB intervention. 

XXXX. Formal Demands for Relief I request that the CFPB require Oportun and the credit bureaus involved to take immediate action, including but not limited to : A. Immediate deletion of the XXXX XXXX account This account is falsely reported, inaccurately stated, improperly investigated, unlawfully collected upon, and legally defective. 

B. Immediate cessation of all collection attempts Pursuant to FDCPA 805 ( c ), all phone calls, emails, and written communications must stop immediately. 

XXXX Cease all reporting of this account to XXXX XXXX XXXX Under FCRA 623 ( a ) ( 1 ) and ( a ) ( 3 ), inaccurate or disputed information can not be furnished. 

XXXX Correction of all credit bureau files XXXX XXXX XXXX must immediately : Remove this account entirely, or At minimum, mark it clearly as in dispute per FCRA requirements ( though full deletion is warranted under law ). 

XXXX Damages and penalties for violations Oportuns actions constitute : Willful violations ( FCRA 616 ) Negligent violations ( FCRA 617 ) FDCPA violations ( 806, 807, 805 ( c ) ) I request the CFPB to document, record, and initiate enforcement for statutory damages as appropriate. 

XXXX. Requested Outcome XXXX request full deletion of this account from all credit reports, permanent cessation of all collection activity, written confirmation of compliance, and enforcement of all applicable penalties. 

XXXX XXXX conduct demonstrates repeated non-compliance with federal regulations, and CFPB intervention is required to resolve this matter. 

Thank you for your prompt attention. I request acknowledgment of this complaint and enforcement action against these parties. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXXXXXX NJ, XXXX ( XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation