Consumer complaint received 2026-02-25 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Affirm Holdings, Inc
State: CA

Complaint narrative:
Subject : Complaint Regarding Deceptive Job Advertisement and Loan Financing Dear Entity, I am submitting a formal complaint regarding the following parties : Merchant : XXXX XXXX Lender : Affirm Funding Bank : XXXX XXXX XX/XX/year> I saw a paid advertisement on XXXX promoting a commission-based remote job opportunity through XXXX XXXX. During the sales process, I was told : I would need to pay {$8000.00} for a mentorship program. I would not need to pay anything upfront. There was 0 % commitment. The hours were flexible and I could work anytime. There was a 90-day money-back guarantee if I completed the work and did not see results. These representations led me to believe there was little financial risk. XX/XX/year> I signed paperwork provided by XXXX XXXX. XXXX document stated there were no refunds or cancellations. However, I was also required to sign a separate XXXX guarantee stating that I would receive a refund if I : Attended 50 % of meetings, Completed online training, and Participated in XXXX opportunities lasting XXXX weeks. After signing these documents, I was instructed during a live session to click through several online links. It was not clearly explained to me that I was entering into an immediate {$8000.00} loan agreement. I do not recall being clearly informed that the loan would become effective immediately. I believed, based on the representations made, that payment would occur after the XXXX period. Shortly after, I discovered that financing had been issued in my name through Affirm, with funds provided via XXXX XXXX, and disbursed to the merchant. Upon learning this, I immediately informed XXXX XXXX that the opportunity was not for me and that I wanted to cancel. I was told cancellation was not possible. Loan Dispute I disputed the loan with Affirm. After doing so, XXXX XXXX contacted me and asked me to cancel the dispute. I felt pressured to withdraw it. Out of concern that losing the dispute would leave me fully responsible for the loan, I temporarily canceled my dispute. After beginning the program, I discovered that : The time commitment was substantial and not flexible. Daily mandatory meetings were required. Script reading and practice sessions were mandatory. Extensive training was required before participating in opportunities. Opportunities were not guaranteed. The structure made it extremely difficult to qualify for the refund guarantee. These material conditions were not fully disclosed prior to signing. XX/XX/year> I re-disputed the loan. XX/XX/year> I was informed that I lost the dispute. Affirm stated I could re-dispute the matter. I contacted both Affirm and XXXX XXXX. XXXX XXXX directed me back to Affirm. Affirm has repeatedly instructed me to re-dispute. I requested : A copy of the signed loan agreement The Truth in Lending disclosure Evidence of my electronic consent ( including timestamps and acceptance record ) Affirm has only provided general terms of service and has not provided the specific executed loan agreement or documentation showing how I consented to the loan. Basis of Complaint I believe this matter involves : Deceptive job advertising Misrepresentation of financial risk Contradictory refund terms Failure to clearly disclose loan terms Pressure tactics after initiating a dispute I am requesting investigation into both the merchants sales practices and the loan disclosure process. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation