Consumer complaint received 2025-05-30 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Data Mortgage Inc.
State: MD

Complaint narrative:
Subject : Unauthorized Entry, Mishandled Payments, and Foreclosure Escalation by XXXX XXXX I am a working senior citizen balancing fixed income and employment to remain self-reliant. I am filing this complaint due to egregious misconduct by XXXX XXXX and its agents, including unauthorized property entry, theft, and the mishandling of mortgage paymentsculminating in a sudden foreclosure escalation without proper notice or transparency. 

XXXX. XXXX Payment Mishandling In late XX/XX/year>, I sent two money orders totaling {$1100.00} to XXXX XXXX. USPS tracking confirmed delivery to their XXXX, FL XXXX on XX/XX/year>, and the item was signed for by XXXX XXXX. I have attached the tracking record and copies of the money orders for verification. 
XXXX later claimed the payment was rejected due to a breach status on the loan. No such breach status was visible in the online portal at any time, nor was I notified in writing or electronically that my payment had been refused. The funds were never returned to me, and no resolution was offered despite multiple requests for clarification. 

XXXX. Latest Payment Also Ignored I sent another payment by mail in XX/XX/year>. It was confirmed received, yet again, I received no acknowledgment. Repeated emails asking for confirmation were ignored. Then, on XX/XX/XXXX at XXXX XXXX, I received an abrupt message stating the home was already in foreclosure as of XX/XX/XXXX. This came after nearly two weeks of silence from their team despite persistent inquiries. 

XXXX. Unauthorized Entry & Property Damage Without my knowledge or consent, XXXX XXXX authorized their property preservation contractor ( XXXX XXXX XXXX XXXX XXXX ) to enter my home. My rear security door was broken and the lock forcibly removed, with a lock box installed. The front doors spare keys were taken from inside the home, along with tools valued over {$1000.00}, including multiple XXXX batteries, a cordless drill, and a string trimmer. 

Photos document extensive damage to the door and the site of entry. A police report is forthcoming, as XXXX  refuses to address the issue without one. This incident has left me deeply shaken and violated. 

XXXX. Unrequested Yard Entry and Destruction On the morning of XX/XX/year>, I returned home to discover that my front and back yards had been aggressively trimmed and altered without authorization. While some basic yard work had been pending, this went far beyond minor maintenance. Privacy hedges were destroyed. Rose bushes were cut down. Shrubs I maintain at a preferred height were hacked apart. The act appears retaliatory or connected to the foreclosure threat. It certainly was not requested nor approved, and I suspect this may be part of XXXX  broader mishandling and aggressive servicing tactics. 

XXXX. Pattern of Disregard and Discrimination I have discovered numerous complaints filed against XXXX XXXX on the XXXX XXXX XXXX ( XXXX  ) website that echo a pattern of unresponsiveness, rejected payments, and foreclosure escalations with little warning. I reside in a predominantly XXXX neighborhood in XXXX, where aggressive code enforcement, mortgage servicing abuse, and disinvestment are well-documented by national fair housing groups. This broader context is important and should not be ignored. 

Additionally, XXXX has consistently refused to directly answer critical questions, choosing instead to forward my concerns to an attorney rather than engage transparently. After weeks of my efforts to engage constructively and in writing, this abrupt foreclosure notice and property intrusion appears punitive and predatory. 

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Company response to consumer: Closed with explanation