Consumer complaint received 2026-04-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: CO

Complaint narrative:
On XX/XX/2024 {$800.00} sent out XX/XX/2024 {$200.00} sent out XXXX XXXX {$1000.00} sent out XXXX XXXX {$500.00} sent out I was very ill, In and out of the hospital battling XXXX XXXX and XXXX. I was semi sound of mind had just taken my meds. I was scrolling on XXXX and noticed a work friend who is dear to me sadly having an estate sale because apparently her uncle was utterly sick. I felt really bad and reached out to the number provided under the post. My friend was always changing number so I thought nothing of it. Reached out nothing seemed off I told her I wanted to buy the truck off of her. The post said {$1000.00} to hold fully refundable. I had a lot of trust in my friend so I thought nothing of it. I sent her XXXX. Sooner or later its hey my uncle needs medicine we need help. I sent XXXX more to help with medicine and put towards down payment of vehicle of XXXX wanted. Things started to escalate and my XXXX strings were definitely played to manipulate me. The scammer got much more aggressive in demanding help. Ive been in horrid situations so I HELPED. We were set for a date to look at the truck. Scammer bailed obviously and then was harassing that I do crypto. Thats when it finally set in and I was recovering from my illness. That I had just been horrible bamboozled. I reached out to chime multiple times saying I reported this to the police it was deemed as fraudulent I didnt approve of these payments and wasnt of sound mind. Constantly being told nothing we can do theres nothing wrong our agents said I got a fraud investigation who had had a timeee going back and forth with them. Absolutely no care, no manners, no sense of urgency. It was also reported to IC3, the fbi, and federal fraud Bureau. Chime was notified and yet nothing to say. Dispute # XXXX DENIED Original dispute DENIED XXXX XXXX My agent told me to reach out to you and continue to bring media into it. Not only that but my mom was one of the first to file taxes and has yet to receive anything into her account including direct deposit she set up for payroll. I had her join for the bonus we get in referrals and fee free tax refund. Just for them to tell me we dont qualify for the bonus bc she sent it from her bank and not a qualifying {$200.00} the money is in there she has direct deposit set up just give us the funds right. As for the money floating in the abyss. IRS says they sent it out already, and so has payroll so wheres the money .. theres another XXXX missing. Im so so stressed I feel responsible for putting her on chime but why when they never give any support or confidence where our money is. All they said was its not there fault keep waiting. Its been MONTHS. So with my agent sending me over and having seen on XXXX XXXX about the woman in XXXX having trouble with chime and the XXXX that went missing and she struggled for 3 weeks. This has been on going since XX/XX/2024. We need justice please. Im tired of being on the back burner for our hard earned funds.

Company response to consumer: Closed with explanation