Consumer complaint received 2024-08-26 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: HoldCo LLC
State: IN

Complaint narrative:
Reference Bitcoindepot ================================= Crime Location of the Bitcoindepot ATM : ====================================== XXXX XXXX XXXX XXXX XXXX XXXX XXXX History ========= XX/XX/year> approximately XXXX Est. 
While using the my home computer ( XXXX, XXXX XXXX, XXXX XXXX ) at my residence, I attempted to navigate to XXXX. 


I have an account at the genuine XXXX site, This is where the fraud begins : ( and any references to companies, names or conditions are COMPLETELY false ) ======================================================================================================== but a different but valid looking window popped up, asked for my login ID and flashed a warning that my account is locked and I should call XXXX I've had similar " locked '' login messages before, so I called.

Immediately I was warned that my accounts had been compromised.

He sounded very authentic and I could even hear background chatter that sounded like a help center. He proved XXXX XXXX credentials listed below. 

I believe at that point, the hackers had my IP address and a link appeared and I was told to click. He gained access to my computer and screen remotely and repeatedly asked if I had any checking accounts.

I do and he said login and then he will scan for compromises.

He would blank out my screen and within 20 minutes said there was a fradulent activity from a XXXX XXXX in XXXX XXXX CA attempting an fradulent XXXX withdrawl of - {$490.00} from my checking account. 

He then flashed my account screen and a fictious image of a - {$490.00} debit " in process '' was shown. 

He transferred my to XXXX where they would issue me an immediate refund. 

But that second guy said, we will do two transactions, one for {$300.00} and then another for {$190.00} to remedy the situation, and XXXX will prosecute this XXXX XXXX. 
A screen popped up and he had me type in the {$300.00}. 
I type XXXX and his XXXX  dropped the decimal point and he screamed fraud because the system accepted this as {$30000.00} IMMEDIATELY he reflashed my screen, and in place of the - {$490.00} was a + {$30000.00} The next paragraph only is a true estimation of the truth ======================================== ( While I was blocked vision from my screen, the {$30000.00} was actually a internal bank transfer between my accounts that had sufficient funds, fraudulenty performed by the hackers and completely unaware by me because they told me do not touch your computer while we are scanning ).

Fraud continuing ================ He claimed I was the fraudster, he is in deep trouble and I must give restitution, because if he fixed it on his end, it would flag as suspicion on my accounts which would be blocked for suspicious activity.

He wanted a Bitcoin reimbursment, because a wire transfer would take too long.

This where Bitcoindepot fraud occurred ======================================= So he sent me an official looking XXXX XXXX  ( ending in XXXX ) with a Bitcoin logo assigned. ( snapshot attached ) Supposedly, this would then be assigned as " credit '' to the transgression. 
He assured me the phone call was recorded, per XXXX  guidelines, and an invoice would be sent outling the whole process. 

The daily ATM limit is XXXX XXXX so I withdrew {$15000.00} in cash. 
I mentioned to the fraudster that the fictious - {$490.00} was not seen at my credit union. " Oh it is still there, it is hidden '' was the falsehood told to me. 
I went to the Bitcoindepot machine, established an " account '' and inserted {$14000.00} in the machine.

So the {$14000.00} was inserted under fraud, false, misrepresentation of XXXX, XXXX, and Bitcoindepot as the conduit of the fraud.

A XXXX XXXX  was scanned into BitCoindepot system under the most egregious, fraudulent circumstances.

There are many other details of the ruse, as to how the fraudsters were were lying about the validity of the transaction, that I could provide.

This charade continued into the next day ( with another fraudulent XXXX XXXX  sent ) ( also attached ) but my bank teller finally showed me the internal {$30000.00} from my own internal accounts.

I had all my accounts locked and filled a Bitcoindepot fraud report.

Perpertrators ( almost assuredly fradulent ) ========================================== XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX calling from XXXX XXXX XXXX XXXX representative, XXXX calling from XXXX A police report ( ref XXXX ) has been filed and is in investigation with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  is also been informed. 

Representatives from XXXX, XXXX XXXX XXXX, XXXX, and XXXX have been informed. 

Attached are the XXXX XXXX, and BitcoinDepot purchase receipt used in the fraud.

I also have some voice mail recordings of the perpetrators which can be provided.

The computer on which this fraud has occurred has NOT been powered on nor connected to the internet since XX/XX/year>, during a time when they still had access. This computer can be made available as evidence and I have offered that to the police as well. 




XXXX XXXX  - Please type your reply above this line - XXXX XXXX XXXXXXXX ( Bitcoin Depot ) XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX Thank you for reaching out to BD Depot. We are sorry that you feel that a fraudulent transaction has occurred in our machines. Please send us an email to XXXX with the following information and a representative of ou

r Fraud Prevention team will reach out to you via email with additional instructions : - Your contact information ( your name, phone number, and email address ). - Date, time, and amount of the transaction, or
transactions.

- Location address of the ATM used.

- How the scam happened? How the scammer reached and convince you to make the purchase?

- Receipt screenshots ( if any ). 



Regards, XXXX Bitcoin Depot Support : -Operating hours : XXXX XXXX XXXX XXXX  Monday - Friday XXXX - XXXX XXXX Saturday & Sunday This email is a service from Bitcoin Depot. Delivered by XXXX [ XXXX ] -- -- - Original Message -- -- - From : XXXX ( Bitcoin Depot ) To : XXXX Sent : Friday, XX/XX/year> XXXX XXXX Subject : [ Request received ] XXXX XXXX - Please type your reply above this line - XXXX XXXX  Your request ( XXXX ) has been received and is being reviewed by our support staff. 

To add additional comments, reply to this email. 

This email is a service from Bitcoin Depot. Delivered by XXXX [ XXXX ] XXXXXXXX XXXX : XXXX

Company response to consumer: Closed with explanation