Consumer complaint received 2024-08-07 00:00:00
Product: Mortgage — USDA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: NEW YORK COMMUNITY BANCORP INC
State: NC

Complaint narrative:
I had a fire several years ago. It's the only claim I've ever made on my XXXX  in XXXX years. Thereafter my insurance canceled me & I had to obtain new insurance Over the period of a few yrs, to maintain the most affordable insurance, it was changed a couple of times, most recent prior to the issue thru a provider Hippo solicited to me thru my lender. It was opened XX/XX/XXXX. Apparently they provided me coverage & decided to drop me at policy renewal unbenounced to me. I wasn't aware up unto the point I received a letter from my lender discussing maintaining coverage around XX/XX/XXXX. I immediately started working on this and had new coverage within a few weeks. After my coverage began XX/XX/XXXX, on XX/XX/XXXX I received a ( 2nd notice ) from my lender threatening force placed hazard insurance and notifying me that I would be charged {$150.00} for my forced placed coverage. I immediately called them and was on the phone an XXXX XXXX  & XXXX getting transferred around talking to different people. I was finally reassured I'd receive a follow up phone call pertaining to the listed charges I'd vehemently disputed. My take on it was simple. I'd only received one notice from my lender prior to obtaining coverage & I immediately obtained new coverage. I disputed my notice to them citing regulation 12CFR Part 1024.37 of the CFPB multiple times to my lender 's reps to which they documented. Additionally I inquired as to why I was sent a notice of charges for " coverage '' to be future billed to my account only after I sent them new proof of coverage. I additionally disputed the facts if they were going to charge me for lender placed insurance, why had I not received prior proof of coverage. Furthermore I discussed with them, even if I intentionally had lapse on my policy & hadn't immediately began obtaining new coverage, I should only be charged a premium based on the amount of secured interest they have in the property, which is XXXX XXXX. They charged me based on a coverage amount of XXXX XXXX over XXXX their interest in the property. Now I understand I've previously carried coverage for this amount & discussed that with them, but if they are going to force issue a bogus policy that was never intact nor disclosed with a XXXX page or charged to me until XXXX XXXX  after the fact, it should only be on the amount of their secured interest which would equate to roughly {$50.00}, not {$150.00}. I finally received a notice today ( XX/XX/XXXX ) nearly XXXX months after my new insurance policy began that they had continued on to charge my account for the {$150.00} anyway despite my dispute & no return call as I was reassured. The bottom line is there are a number of reasons I believe they've acted intentionally in a predatory manner regarding this situation for no other reason than an intended money grab. I believe I have just cause for legal action regarding this matter if I'm not able to get my money refunded regarding this situation. Can you please assist?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation