Consumer complaint received 2024-07-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
I have had a checking and savings account with Chase Bank for more than 15 years, and on XX/XX/XXXX my account was closed from constant fraudulent transactions showing up in my account over the last five months, after my information was leaked online while trying to purchase new health care insurance. Representatives & Managers informed me it was an automated closure that could not be reversed and that after a 10 bus days period of these final disputes was cleared, I would receive a check for my remaining personal funds by mail. XXXX a direct deposit was also placed hold by Chase as it comes in every month and I missed the window of my check being deposited to my new account. Resulting in two checks being mailed, one after the disputed funds and another for that monthly deposit by or around XXXX, XXXX. After not receiving the funds for quite some time, I called on XX/XX/XXXX and spoke to associate XXXX, who transferred to XXXX XXXX to address my needs about reissuing new checks and advice on what I should do as I was sick, and hospitalized at the time. XXXX informed me the process was XXXX to cancel, before they could reissue new checks, w/ mailing time of XXXX days. I asked if we could get the process started of cancellation the first checks immediately but placed on hold until I'm well and settled shortening the timeframe for mailing my new checks. He informed that it was not the usual process but after checking w/ the appropriate dept, he was granted the permission to do so. XXXX advised me he would notate my account, and before we released the call that afternoon, those first checks had been cancelled. I simply needed to call in when ready for reissuance and give the XXXX days for mailing. On XXXX I spoke XXXX, who read the notes from XXXX, as well as expressed sentiments for my restored health. We verified my address, multiple times. then she placed a request in of reissuance of my new checks. I requested mailing expedition bc of the lost checks and time of mailing. She offered submitting the request but advised me to call in for the response as it was not her decision to make. On XXXX I called in yet again, and spoke XXXX to find out if the expedition was granted, she read notes of both XXXX and XXXX outload to me, but advised me, that bc of the holiday the decision hadn't been processed and to call back. I called on XXXX and I spoke XXXX who informed the exhibition was not granted and that my funds were mailed with the XXXX business days process. After verifying that the address they mailed the checks to was incorrect, and I quote " this is not the address we have on file your mailing '', she advised. Frustrated, I then spoke to manager, XXXX, reviewed XXXX 's notes outload to me as she attempted to troubleshoot the breakdown of errors, she then informed the first of checks had not even been cancelled by XXXX. We were suddenly disconnected, so I called back and spoke to XXXX, who was very rude, impatient and dismissive regarding their discrepancies, so I asked for a manger. XXXX XXXX, was the worst of them all, and flat out lied denying XXXX 's authority to approve such a request of stop payment, as I tried to figure out what was going on. Then he went on to XXXX deny my call on XXXX, and the validity of XXXX being in his department? He told me there were no such notes from her and no records of me calling in om XXXX, though the validity of the calls placed were on my iphone, as well as all of timestamps of the date, and the calls duration, as well as being told by each associate every time I called, that my calls were being recorded by the Chase Bank itself! Not even to mention that the notes being read outload by XXXX just moments before, as well as the several other associates I'd spoken to over the last few days! He rudely disregarded my concerns, denied the banking process completely and made up new standards, advising me, it would now take XXXX days to cancel the first set of checks, and then the new checks would be mailed in XXXX business days making this process another 20 days out before I would receive my money! These people have caused me a great deal of trauma, foremost from an institution of this size carrying on this way about their policies, procedures and exceptions. I no longer have any faith in these matters being handled appropriately because their employees are willing to outright lie on recorded calls! Financially, this is a nightmare as I faced while traveling, homelessness, and the emotional anguish of the run around between associates and management is too much for me. 
Again, I reiterate all of these calls have been recorded by Chase, and by my phone, and so I don't know why this intuition would be this careless, and tactless regarding their wrongdoings, and the inconsistencies they were willing to advise. These are my personal funds, and my livelihood being toyed with, and If this matter is not resolved within the next week, having checks being overnighted so that I can take care of my needs, then I will seek legal action for the outright lies they've been advising and expressing to me, and all the emotional trauma of they're arguing with me, and lying while there is proof, is entirely too much for me to deal with at the moment. Shifty, shifty integrity of the associates this Chase Bank hires!!!!

Company response to consumer: Closed with explanation