Consumer complaint received 2025-08-07 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: NFM, INC
State: TX

Complaint narrative:
Statement of Harm and Procedural Issues with NFM Lending Introduction This section details the personal, logistical, and financial difficulties encountered during the home loan process with NFM Lending. It has been prepared to serve as a thorough record for any formal review or complaint process, highlighting the timeline, impact, and procedural challenges experienced.

Background and Timeline All required documents were submitted promptly and communication with NFM Lending was consistent throughout the process. Key decisions were based on assurances provided by the company, including a conference call in which representatives guaranteed that the loan would close by the sellers deadline of XX/XX/year>. This assurance shaped all subsequent plans.

Despite these preparations, the process was marked by repeated delays, shifting requirements, and miscommunications, as outlined below.

Logistical Impacts Housing Instability The lease on the existing residence expired on XX/XX/year>. Trusting NFM Lendings guarantee, the property was vacated as scheduled. As a result of the closing delay, temporary housing was required, leading to complicated moving logistics and increased uncertainty about the home purchase.

Disruption to Daily Life Frequent changes and insufficient communication caused significant disruption to daily routines. Arrangements for work, moving services, and coordination with other involved parties had to be repeatedly adjusted to accommodate the evolving situation.

Emotional Distress The ongoing procedural issues, unexpected expenses, and changing information caused considerable stress and further disrupted daily life.

Financial Impact Additional Expenses Closing delays led to unforeseen costs, such as temporary lodging, storage, and changes to work schedules.

Variability in Closing Costs On the day of closing, the amount required for payment changed multiple timesfirst {$690.00}, then {$2600.00}, and finally $ XXXXwithout prior notice. This lack of predictability made budgeting and financial planning extremely difficult.

There were also major discrepancies with the loan, including title policy credits not being applied, the down payment not being applied, seller back taxes improperly assigned to the borrower, an undisclosed sale price increase, out-of-pocket appraisal costs not applied, undisclosed increases in escrow fees, and lender credits for above-average credit scores that led to unusual and disputed fees. Additional concerns included the likelihood of higher interest rates, potential tax filing errors, inflated escrow amounts, and a new servicer providing a closing disclosure that misrepresented ongoing complaints. There was also a change in reported income, increasing the debt-to-income ratio to misclassify final loan terms, all without notification.

Remediation Efforts After filing a formal complaint, NFM Lending initially offered {$500.00} in compensation, later increasing the offer to {$2000.00} upon further review. Title reimbursed {$78.00}, and on XX/XX/year>, NFM provided a check for an overpriced appraisal ( {$170.00} ) and another {$200.00} in an attempt to resell the loan. Currently, XXXX and XXXX XXXX are recognizing two different service and sale dates for the loan. While these offers acknowledged some errors, they did not fully compensate for all incurred losses, nor for the misrepresentation of income and credit score, which seemed to result in inflated interest rates and escrow charges. The resulting homelessness and lack of disclosure of certain fees point to predatory and deceptive lending practices. Complaints were made to NFMs compliance director, XXXX XXXX, with only out-of-pocket expenses considered for reimbursement, and without any acknowledgement of fault. 
Procedural Concerns Delay in Down Payment Assistance ( DPA ) Application The DPA application was not submitted until after hours on XX/XX/XXXX, even though the certificate had been available since XX/XX/XXXX. This contributed to missing the scheduled closing date. 
Document Handling and Communication Multiple requests for documentation stemmed from internal miscommunication and poor tracking, which industry professionals identified as highly unusual. Required financial disclosures were not provided in advance ; the Final Closing Disclosure was only made available at the closing table. There was ongoing confusion regarding fees, income documentation, and credit reporting. Disclosures and cost estimates were provided on different letterheads, with critical documents withheld until XXXX XXXXafter housing arrangements had already been impacted. Requests for support with temporary shelter costs were denied. Other issues included misaddressed correspondence and delayed notification about the loan transfer. Although assurances were given that the loan would not be sold while a complaint was pending, it was transferred before closing. The lender denied any fault, yet both the DPA and the loan were misclassified, and fees and income were changed without consent, including the alleged creation of a forged application.

Summary and Request This section records the significant practical, financial, and logistical difficulties resulting from NFM Lendings actions and procedures. It is requested that these concerns be seriously reviewed and that appropriate remedies and systemic improvements be implemented to prevent recurrence. A comprehensive review of the loans handling, correct fee classification, and compensation for all losses are sought. The sale of the loan prior to closing and changes in terms without notification raise serious issues that require thorough investigation and resolution.

Thank you for your attention to these matters. 

Time line Date XX/XX/year> Original lease ended. Lender assured expedited processing. disclosed on initial conversation with lender and was told that the type of loan could close in 8-10 business days but need to start upoloading documents for verification an so as stated below is the timeline. i have two legal binders with all correspondence and have summed up the timeline with the know violations XXXX XXXX, XXXX  Loan application initiated with employment verification and tax returns. 

XXXX XXXX XXXX Submitted pay stubs, tax returns, credit consent, and Texas DPA certificate and VOE letter signed by employer and returned to lender XXXX XX/XX/year> Received preapproval and preconditional approval. NFM provided two documents to present to seller. 

XX/XX/year> Seller initiated conference call. NFM confirmed three times they could meet the XX/XX/XXXX deadline. 

XX/XX/year> Based on lenders assurances, I signed the seller contract and submitted my down payment. 
XX/XX/year> pre conditionally approved congratualtions email XX/XX/XXXX told to pay for appraisal out of pocket as fha case number already existed XX/XX/XXXX informed appraisal rejected by underwriter and that i had to pay again out of pocket for but my realtor told them no that by texas law i didn't order it therefore they had to pay yet they still charged me XX/XX/XXXX, told not to talk to seller even thought they were willing to give more credit to appease the underwriter as this in new construction and area values have increased significalntly whcih all but lender 's underwriter agreed on XX/XX/XXXX, assured that if appraisal can be done in time we could still close on the XXXX XX/XX/year> Final Closing Disclosure datedbut not delivered to borrower or title. TRID violation XX/XX/year> DPA application submitted at XXXX XXXX 

XX/XX/year> XXXX approved XXXX XXXX  Closing missed at XXXX XXXX  and XXXX XXXX 

XX/XX/year> Conference call with lenderno clear reason for delay given accipt missing documents buyer, seller and builder and employer already submitted but were mishandled and would have to get back in line for underwriting but supervisor now involved. 

XX/XX/year> Asked for budget number at XXXX XXXXrefused. Supervisor discouraged complaint for out of pocket expenses as they dont do that after informing him and ceo in email of lender negligence. 

XX/XX/year> Lease expired. Forced to vacate. 

XX/XX/year> Second conference callstill no resolution as supervisor previously said can not help you but ye when told we would get a different lender then proceeded to say well we need these documents again. 

XX/XX/year> Closing occurred. Disclosure received same day. Cash to close changed from {$690.00} to {$2600.00}, then {$2000.00}. TRID violation and supervisor said as long as there is a complaint to sign and the important thing is that you will have a home after denying out of pocket expenses XX/XX/year> Lender admitted overcharges and sent check for overages not addressing complaint XX/XX/year> NFM sent letter denying fault ; offered {$500.00}. 


XX/XX/year> NFM offered {$2000.00}. still denying fault XX/XX/XXXX gave permission for my employer to help represent me as a demand letter was sent and rejected to self report the 15 known violations and deceptive trade practices XX/XX/year> XXXX disclose documents they purchased loand on 5-23 disclosure never given to me but clearly shows misappropriation and income suppression not given along with credit score suppresssion using high risk XXXX vs actual XXXX and income XXXX vs actual XXXX claimed averaged without my consent

Company response to consumer: Closed with non-monetary relief