Consumer complaint received 2025-02-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BARCLAYS BANK DELAWARE
State: IL

Complaint narrative:
In XXXX I purchased 4 tickets from XXXX XXXX for XXXX and the time had changed so I had to cancel and repurchase tickets. These 4 charges were credited to me in XXXX. In XXXX I called XXXX XXXX to do this and I was off by one digit. The company that answered fraudulently pretended to be XXXX XXXX and booked 4 tickets and charged me an additional charge fee to book. I thought it was American so I allowed it. However the minute I hung up I realized this was incorrect and this company preceded to purchase tickets 4 more times under my name. I immediately told XXXX XXXX what happened and then called the customer service for XXXX XXXX XXXX Barclays credit card. I told them I was charged 8 times for tickets I do not even own. The person that answered was unsure if it was fraud or dispute because I technically provided them my credit card without knowing. I ended up opening 8 cases with the fraud department per their recommendation which then the charges were removed until the case was closed. In the interim apparently XXXX XXXX credited me as well. I did not hear back from my credit card regarding the dispute until XXXX when my bill then went to a credit of XXXX. When I called and asked why the customer service could not figure out why but said call back in 7 days and you can receive a check. I questioned it. A few days later I received a letter in my documents stating I was not responsible for the charges from my fraud and then a few days later saying yes I was responsible. It seems the credit card has 3 departments that do not speak to each other : customer service, dispute and fraud. I did my due diligence as a consumer and called to open claims and then questioned things. In the interim I also let XXXX XXXX know what happened and emailed security due to the company posing as XXXX XXXX. I changed my credit card number as well as my American airlines number. I went from - balance in XXXX to a positive XXXX balance with the XXXX charges now added back because they are saying that they over credited and I am supposed to be responsible. When I called customer service they said it looks like a clerical issue and they got in touch with dispute who said a manager would call me back. I waited 2 business days and when I called the dispute department the man said there was no supervisor claim put on my account and no manager available. After I wasted another 45 minutes speaking to him and him not answering all my questions I asked for a reassertion and to speak to a manager. He preceded to say a manager was not available but he will provide me a case number for a supervisor which is case XXXX. All in all I am on my end assuming this company knows what it is doing with credits charges etc. I asked what department to originally put my information in XXXX and they didnt even know. I am trusting they know but now with a XXXX balance I am questioning if it is my responsibility for their error.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief