Consumer complaint received 2024-07-18 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: WI

Complaint narrative:
On XX/XX/year>, I was XXXX  and XXXX  in XXXX XXXX, XXXX ( I have attached an official Letter from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as well as a Police Report from the XXXX XXXX Of The Federal Attorney General which names Robinhood Markets , Inc., as well as the official XXXX XXXX XXXX Police Report, as well as the Official XXXX Analysis showing substances found in my XXXX ), and my XXXX and computer were stolen and used to access my Robinhood account and make fraudulent transactions. In total, USD {$19000.00} ( XXXX XXXX XXXX XXXX and XXXX dollars XXXX USD ) were stolen from my Robinhood account in the form of XXXX  cryptocurrency which I never purchased ( see transaction history below ). 

Robinhood has denied my claims, denied my appeals, and has done absolutely nothing that I am aware of to properly investigate the crime described below of which I am a victim.

In association with this crime, my phone and/or computer were used by those who stole them from me to access my Robinhood account ( both brokerage and cryptocurrency accounts ) and, as a result, ALL transactions that were conducted between XX/XX/year> and XX/XX/XXXX were unauthorized by me. 
The XXXX XXXX XXXX, through the attached letters, has indicated their intention to start an investigation into the criminal activity using Robinhood, and there are multiple police reports supporting my claim that all and any transactions using my Robinhood Brokerage and Cryptocurrency accounts completed between XX/XX/year> and XX/XX/year> were fraudulent and unauthorized. 

ALL TRANSACTIONS, TRADES, SELL ACTIONS, BUY ACTIONS AND TRANSFERS ( INCLUDING SENDING OF ANY AND ALL CRYPTOCURRENCY ) BETWEEN THE EVENING OF XX/XX/XXXX and XX/XX/year> WERE UNAUTHORIZED. 

I am officially disputing the determinations by Robinhood as these determinations were made erroneously and without full information from the attached police reports, XXXX analysis, and my full statement attached. 

The following transactions were unauthorized and I request that they be reversed entirely : On XX/XX/year>, as shown on my history of transactions on Robinhood, there were sales of shares that I had in the companies XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, as well as the funds XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXXXXXX, for a total of USD {$70000.00} ( XXXX XXXX XXXX dollars XXXX/100 USD ). 
Immediately thereafter, on the same day, they made two purchases of cryptocurrencies, specifically Ethereum ( hereinafter, XXXX  ), for a total of USD {$72000.00} ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXX USD ). 
From these purchases of Ethereum, they began to transfer said cryptocurrencies to third party accounts that I am not familiar with but that I have records of, as of XXXX a.m. on XX/XX/XXXX until XXXXXXXX XXXX on XX/XX/XXXX, for a total of USD {$19000.00} ( XXXX XXXX XXXX XXXX and XXXX dollars XXXX/100 USD ) ; a value that corresponds to XXXXXXXX XXXX and of which I provide below the specific details of each fraudulent transaction : XX/XX/year>, XXXX hours : transfer of XXXXXXXX XXXX with a value of USD {$5000.00} ( XXXX XXXX dollars XXXXXXXX USD ). 
XX/XX/year>, XXXX a.m. : transfer of XXXX XXXX  with a value of USD {$4900.00} ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXXXXXX USD ). 
XX/XX/year>, XXXX p.m. : transfer of XXXX XXXX  for a total value of USD {$4900.00} ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXXSD ). 
XX/XX/year>, XXXX p.m. : transfer of XXXX XXXX  for a total value of USD {$4700.00} ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXXXXXX  USD ). 

Every one of the above transactions was not authorized and was transacted without my consent. I request that these transactions ALL be reversed and that the money be returned to my Robinhood account ( s ) for each transaction immediately.

I have submitted to Robinhood the attached letters from the XXXX XXXX XXXX of the XXXX XXXX XXXX, as well as the official Police Report from the XXXX XXXX Of The Federal Attorney General, as well as the official police report from the XXXX XXXX XXXX of The Public Prosecutor in order to support my claim of fraud and unauthorized transactions. Robinhood has not responded and denies my claims when I call them.

The contents of what I have submitted to Robinhood, and what I am submitting to CFPB, are as follows : Letter to Robinhood Official letter from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( in XXXXnglish and Spanish ). 
Official English Translation of Official Report to the Office of the Attorney General of XXXX ( officially accepted by the Office of the Attorney General ) Original, stamped and accepted Spanish copy of the Official Report to the Office of the Attorney General of XXXX Official English Translation of the City of XXXX XXXX XXXX Police Report Original, stamped and signed Spanish copy of the City of XXXX XXXX XXXX Police Report Official medical XXXX exam which shows the positive detection of Benzodiazepine in my XXXX My Robinhood transaction history Sincerely, Concerned victim

Company response to consumer: Closed with explanation