Consumer complaint received 2024-01-11 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Maximus Federal Services, Inc.
State: CO

Complaint narrative:
I want to know why they reported to credit reporting companies that there is any increases on my balance because they aren't suppose to be adding unpaid interest to my balance every month. I am set on XXXX dollar payments!! I have an idr save plan which took FOREVER initially and i shoukd not have ever received a first staement that says XXXX hunfred and something dollars because at the time i had a pending idr application at the dept of ed... .my score went from XXXX to XXXX aidvantage is crippling me for no reason. 
I did fresh start, i did consilidate, i was placed on idr/ save for ssome reason they shifted my idr to an ibr , they put an administartive forebearance on my account once i told them i had a pending idr and i dont owe them anything until that application has been processed. It got processed and approved but then they changed it to an ibr and i had to go back in and make them change it back via dept of ed bc i cant seem to reach ANYONE at aidvantage ... .this thing they did with my credit reporting companies XXXX  XXXX  and the other one is absolute XXXX... for as long as aidvantage conitinues to report increases to my balance my score will not increase and this is wreaking havoc on my credit score. I was almost ready to enter the XXXX XXXX XXXX program locally and now I cant because my score is so terrible I'd been working on that XXXX so.ething score for the last 4 years. I absolutely knew when I consolidate, my score would drop... but due to them tacking on unpaid interest monthly that's not suppose to be added or capitalized it looks like my balnace is growing with me set at XXXX dollar payments THIS IS A HUGE PROBLEM, I'm gon na have to stay in public housing... 
AND what makes it worse is to learn aidvantage did this to EVERYONE and other mistakes and now as of 6 days ago biden said everyone is going into forbearance and the unpaid interest is not to be added to peoples balances and Aidvantage won't answer my emails concerning what they've done to me? I'm waiting to see if administrative forbearance will happen and the interest they added to my balance will go away and my credit score to change for the better as a result. What they've done to people is unexcusable but they don't answer phones they don't respond to emails making complaints with department of ed to give to aidvantage idk if that ever happened ... .as my idr application literally sat at " pending '' for 2 to 3 months..now I think dept of ed was on time with this and aid and aidvantage took there time and inaccurately billed everybody ... I panicked I sent every public assistance document I had paystubs last years tax documents... to aidvantage and they put me on a customer requested forbearance at first, I noticed that money was being added to the balance of my consilidations ffel I have an unsub and a sub consildation ... .im XXXX about my credit score it's caused a considerable amount of damage to my livelihood. I'm XXXX about there adding stuff to my balance when they can't according to the rules of the idr/ save plan. I want answers and I want to fix what they did to me and billions of others on the idr save plan because I absolutely know this same stuff has occured across the board

Company response to consumer: Closed with explanation