Consumer complaint received 2025-08-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: Rosebud Economic Development Corporation
State: MI

Complaint narrative:
b'LETTER TO CFPB  FORMAL COMPLAINT\n\nTo:\nConsumer Financial Protection Bureau (CFPB)\nhttps://www.consumerfinance.gov/complaint/\n\nFrom:\XXXX XXXXXXXX XXXX Michigan\nEmail: XXXXPhone: XXXX XXXX XXXXnDate: XXXX XXXX XXXX-\n\nSubject:\nUrgent Complaint Against Cascade Springs Credit  Violations of EFTA, TILA, FCRA, and Deceptive Lending Practices\nCFPB Previous Complaint Reference: XXXX Consumer Services File Number: XXXX XXXX XXXXnDear Consumer Financial Protection Bureau,\n\nI am submitting this formal complaint against Cascade Springs Credit, a tribal-affiliated lender based in South Dakota, for multiple violations of federal consumer protection statutes, including the Electronic Funds Transfer Act (EFTA), the Truth in Lending Act (TILA), and the Fair Credit Reporting Act (FCRA).\n\nDespite repeated good-faith efforts to repay my loan, Cascade Springs Credit implemented a manipulative and obstructive payment portal that routinely blocked legitimate repayment attempts. They then proceeded to charge interest, apply late fees, and report delinquency to credit bureaus, causing serious credit damage, economic losses, and emotional distress.\n\n\n---\n\n Summary of Key Violations\n\n1. EFTA  15 U.S.C.  1693 et seq.\nCascade Springs Credit failed to maintain a functional repayment system, blocking my access to complete payment and continuing to charge interest after each failed attempt. The system allowed only one submission per day and offered no human alternatives or accommodations despite multiple contact attempts.\n\n\n2. TILA  15 U.S.C.  1601 et seq.\nThey did not disclose the limitations of their payment system at the time of loan issuance, nor did they warn of interest accrual during system failure. This failure to disclose material limitations is a direct violation of TILA.\n\n\n3. FCRA  15 U.S.C.  1681s-2\nCascade Springs knowingly reported my account as delinquent to credit bureaus, despite having evidence of my good-faith repayment attempts, call logs, and available funds. This constitutes false furnishing of credit information in violation of the FCRA.\n\n\n\n\n---\n\n DIFS Referral\n\nI originally filed a complaint with the Michigan Department of Insurance and Financial Services (DIFS) under case number XXXXXXXX XXXX XXXXXXXX, which was acknowledged and forwarded to Cascade Springs Credit. However, XXXX  has now stated that it lacks jurisdiction over this tribal lender, and has effectively referred me to your agency for federal enforcement.\n\n\n---\n\n Timeline of Events\n\nDate\tEvent\XXXX XXXXtBlocked repayment attempts despite sufficient funds\nXXXX XXXXMultiple calls and emails made to request manual processing\XXXX  XXXX\tCascade charged late fees and reported default to bureaus\XXXX XXXXtI submitted complaints to DIFS and CFPB (prior case XXXX Damages & Harm\n\nEconomic: XXXX in unjustified interest, overdraft, and late fees\n\nCredit: Denial of housing and loans due to false delinquency\n\nEmotional Distress: Ongoing anxiety, homelessness, and therapy disruptions\n\nStatutory Damages: Eligible under EFTA, TILA, FCRA for per-violation fines\n\n\n\n---\n\n Request for Action\n\nI respectfully request that the CFPB:\n\n1. Open an investigation into Cascade Springs Credit for its systemic noncompliance.\n\n\n2. Require immediate removal of all negative tradelines reported to credit bureaus.\n\n\n3. Compel full financial compensation for the documented economic and emotional damages.\n\n\n4. Refer this matter for civil penalties or enforcement actions where applicable.\n\n\n\n\n---\n\n Supporting Documentation Attached\n\nPlease find the following documents attached to this complaint:\n\n Legal Intake Brief (including claim summary, violations, and requested damages)\n\n DIFS Response Letter referencing file XXXX XXXX XXXX\n\n Screenshots of failed payments / portal errors\n\n T-Mobile call logs showing dates of attempted resolution\n\n Loan payment ledger and interest charges\n\n Mental health treatment documentation\n\n Credit report tradelines (XXXX/XXXX/XXXX) showing false reporting\n\n Prior CFPB Complaint Acknowledgment XXXX)\n\n\n\n---\n\n Final Notes\n\nCascade Springs Credit is using its tribal affiliation to shield itself from accountability while engaging in deceptive, harmful lending practices. I urge the CFPB to take decisive action, as I have exhausted all other state-level remedies.\n\nThank you for your attention to this matter.\nI also Have proof of job termination ans credit report\nSincerely,\XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation