vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I called XXXX company and cancelled my contract due to the contractor XXXX XXXX never coming out to start the job. XXXX ( The company ) and XXXX XXXX of XXXXXXXX XXXX XXXX ( The contractor ) both agreed to cancel the contract and not have it report to the credit bureaus. On XX/XX/2022 XXXX has since reported the account to the credit bureaus ( Experin, XXXX, XXXX ). The account is reporting as XXXX XXXX account # is XXXX and XXXX  # XXXX. 

XXXX XXXX opened the fraudulent account on XX/XX/2022. I have spoke with both the contractor XXXX as well as the lender XXXX and XXXX assured me that this information would not be reported on my credit report and thatchy would cancel the contract. 

I spoke with XXXX XXXX ( XXXX XXXX ) over at XXXX at XXXX EXT # XXXX and he provided me with a case # XXXX regarding the cancellation of this loan and it should have never been reported to the credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I was reviewing my credit report and i am quite upset at the inaccuacies you are reporting in my personal information. 

Under the federal law, you have 30 days from the purpose of this credit repair letter to re-verify these entries. It should be understood that XXXX to do so within a thridy- day period constitues reason to promptly delete the information from my file FCRA 15 USC s1681i ( 5 ) ( A ).

Also, pursuant to USC s1681i ( 5 ) ( A ) of the fiar credit reporting act. please notify me when the items have been deleted. 

Immediately remove all negative and inorrent information on my credit report listed below. 

XXXX XXXX XXXX, XXXX # XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXXXXXX and XXXX XXXX  XXXX XXXX my rights under. 15 U.S.C 1681 section 602 A. States I have the rights to privacy 15 U.S.C 1681 Section 604 A, Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS CREDIT COLLECTION SERV XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX XXXXXXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF EDXXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF EDXXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS DEPT OF ED/XXXX - XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX  XXXX XXXX - {$0.00} -HAS VIOLATED MY RIGHTS UNAUTHORIZED INQUIRIES : XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX  XXXX HAS VIOLATED MY RIGHTS XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX  XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX  XX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Billing problem
Company: HYUNDAI CAPITAL AMERICA
State: CA

Complaint narrative:
Ive already contacted Hyundai multiple times regarding this issue, I had a new checking account and updated it with them. However, they kept using my old checking account through with drawls, which then locked my account, and I can no longer make payments over the phone or online. 

This has made me late for more than three weeks now and I cant process a payment. I contacted customer service agents who are charging me XXXX dollars to make a payment and refused to waive any of the fees even though this has never happened to me. Ive spoken with for agents none of which were able to accept my payment over the phone.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b.

See the documents attached.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
To whom it may concern : Experian has denied my request to remove the account XXXX DEPT OF XXXX from my consumer report because they reported congressional findings as frivolous and irrelevant information. There is nothing frivolous and irrelevant about my right to privacy. In pursuant to 15usc1681 ( a ) ( 4 ) Experian is responsible for a consumers fairness, impartiality and respect for right to privacy in which they have violated. In pursuant to 15usc1681a ( d ) ( 2 ) ( a ) ( ii ) 3rd party corporations are excluded from my consumer report For Experian to call my statement as frivolous and irrelevant shows that they do not respect my consumer report and my credit worthiness which they are destroying my reputation. This information is inaccurate and unfair, which is a violation to in pursuant to 15usc1681 ( a ) ( 1 ) Inaccurate credit reporting impairs the banking system and unfair credit reporting gives me low confidence in this organization line of business. For proof of Experian allowing 3rd parties into my consumer report I have attached to complaint of the soft inquires of business that I was never aware about and never authorized. Pursuant to 15usc1681a ( d ) ( 2 ) ( i ) Experian was conducting transactions I was unaware and not notified about which is a violation of the law and my right to privacy. This is my consumer report I determine what goes on my consumer report and what does not. Pursuant to 15usc1681b ( a ) ( 1 ) I never gave written instructions for Experian to furnish my consumer report and there was no court order authorizing to furnish my consumer report which is a violation. Finally, in pursuant to 15usc1681a ( g ) Experian has refused to give me the file with all the transactions conducted in my consumer report which is unfair, transactions involving all inquires and accounts involving XXXX DEPT OF XXXX account. I want the account XXXX DEPT OF XXXX REMOVED FROM MY CONSUMER REPORT FOR IT IS DESTROYING MY CREDIT WORTHINESS AND REPUTATION.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
We have been contacting Chase numerous times to remove our private mortgage insurance and each time they proceed with the process then refuses to have an appraisal actually come out due to different excuses each time. 
First time was XX/XX/XXXX when we have requested to reappraise the home because the value had gone up far more than 20 % of the loan so we can remove the PMI. We started the loan at XXXX and the Chase website itself appraised the house with an estimate of XXXX. The lender initially proceeded to move forth with the appraisal and we have summited a check for the appraiser to come out and they have cashed the check out. However, then, was told that they can not remove our PMI until we have made a significant improvement in the house. Chase website and the lender let us know improvements such as : in-ground pool, solar panels, etc - attached below is the document from Chase. 
Second time on XX/XX/XXXX we made a request to remove our PMI because we had gotten Solar Panels. Which is what they suggested would be a significant improvement for the house. The lender initially proceeded to move forth with the appraisal and we have submitted a check AGAIN - second time around and they cashed it out. Then again they came back saying they can not remove PMI because we have financed the solar panels. 
Although Chase reimburses our checks for an appraisal each time they change their minds, they are just not allowing us to remove our PMI. Under a conventional loan- we have the XXXX that protects us homeowners to request for a PMI removal when you reach 20 % home equity. We guarantee our home value is over 20 % of loan. Chase is forbidding us from removing our PMI and would like to escalate this to the Consumer Finance Protection Bureau.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


XXXX XXXX XXXX XXXXXXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXXXXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXXXXXX - {$0.00} -HAS VIOLATED MY RIGHTS UNAUTHORIZED INQUIRIES : XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX, personal XX/XX/XXXX XXXX HAS VIOLATED XXXX XXXX XXXX XXXX  XXXX HAS VIOLATED MY RIGHTS XXXX  XX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXXXX/XX/XXXX - HAS XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX XX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 


XXXX XXXX XXXX XXXXXXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXXXXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXXXXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXX - {$0.00} - HAS VIOLATED MY RIGHTS XXXX XXXX XXXXXXXX - {$0.00} -HAS VIOLATED MY RIGHTS UNAUTHORIZED INQUIRIES : XXXX  XX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX, personal XX/XX/XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XXXX XXXXXXXX HAS VIOLATED MY RIGHTS XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XXXX HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS EXPERIAN XXXX XXXX XXXXXX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XXXX XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS EXPERIAN XXXXXXXX XXXX XX/XX/XXXX - HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS XXXX XX/XX/XXXX- HAS VIOLATED MY RIGHTS 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: Dovenmuehle Mortgage, Inc.
State: MD

Complaint narrative:
Hello, I had a hardship, and had fell behind on my mortgage payments. I was approved for the Maryland XXXX XXXX, and they have submitted funds to my mortgage company on XX/XX/2022, and the mortgage company has yet to say they received the funds or applied to the account. I have been working with a housing counselor as well, provided proof to the mortgage provider of the payment from Maryland XXXX. 
It has been over a month, and it should only take XXXX days to process, and I need to know if I need to make my mortgage payment for XXXX or not. 
I have called almost everyday, and they say they see I was approved and working on the funds and have not received them yet.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: National Collection Systems, Inc.
State: TX

Complaint narrative:
I requested validation of the debt and the original contract possessing my signature. I received documentation of a breakdown of the charges owed but not the original contract of the debt containing my signature.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: Self Financial Inc.
State: LA

Complaint narrative:
For XX/XX/2023 I paid a total of XXXX dollars to Self.inc. I only used XXXX of the credit in XXXX. I overpaid them XXXX dollars. I still have a balance due. I would like to know why their system does show that I overpaid them and why do I have an outstanding balance. I have tried to contact them. I am getting long wait times or the staff simply can't help me.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I found inaccurate and incorrect data on my credit report and this wrong information should not be on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Home Point Financial Corporation
State: SC

Complaint narrative:
I refinanced my home in 2022. The mortgage was sold to Homepoint Financial after 1 or 2 months. I have repeatedly called them and emailed them information about the three types of insurance on my property : XXXXXXXX XXXX XXXX XXXX  XXXX, XXXX XXXX, SC XXXX Flood- with XXXX XXXX XXXX ( XXXX ) XXXX XXXX Wind and Hail - with XXXX XXXX ( XXXX ) XXXX XXXX Homeowners - also with XXXX XXXX In late XXXX a long phone call with Homepoint included phone calls to these two insurance agencies, and I believed that all was resolved. This morning ( XX/XX/XXXX ) I received a " final notice '' from Homepoint for not having insurance... 

Homepoint paid the flood insurance ( late ) on XX/XX/XXXX Homepoint has sent a check for wind and hail to XXXX, but still not paid the Homeowners Policy : The Wind and Hail can not be ordered by XXXX as Homeowners must be in place. 

I tried calling Homepoint this morning. they repeatedly disconnected Hoempoint is both incompetent - putting my property at risk, and unpleasant

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
I tried to purchase a puppy through a breeder whose website was cleared by XXXX and ran as an ad on XXXX. I was in contact with the owner and they did all of the routine steps in making sure everything went smooth and was consistent with what you would expect of most breeders. After all paperwork was drawn up, I paid {$2500.00} total using XXXX and XXXX for the dog but after noticing some sketchy services afterwards, I realized that I had been scammed. I then reported the operation to the FTC, FBI, XXXX XXXX and XXXX. I've tried recovering my funds from Chase Bank, XXXX and XXXX but they all denied my claim.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-02-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: SC

Complaint narrative:
I mailed a letter off on XX/XX/XXXX. I have sent out another letter certified XX/XX/XXXX. Here is my tracking # XXXX XXXX XXXX XXXX XXXX. To remove personal information that I do not want on my credit report. According to the fair credit reporting act 15 USC 1681. I have the right to privacy. Also, according to 15 USC 6802. No financial institution is supposed to share my information to third party company 's.

These are clear violations of my federally protected consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-02-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: PLANET HOME LENDING, LLC
State: MI

Complaint narrative:
My mortgage company is not paying our property taxes. We are receiving notices of unpaid property taxes. This is the second year in a row. We have called and they have said the problem is fixed and the payment is sent and then we receive notice of forfeiture.

Company response to consumer: Closed with explanation