vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
Under 15 USC 1681i ( a ) ( 1 ) ( A ) subject to subsection ( f ) and except as provided in subsection ( g ), If the completeness or accuracy of any item of information contained in a consumer 's file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( XXXX ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 

Account name : XXXX Account Number : XXXX Account name : XXXX XXXX Account Number : XXXX Account name : XXXX Account Number : XXXX Account name : XXXX Account Number : XXXX Account name : XXXX  XXXX Account Number : XXXX Account name : XXXX Account Number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Under 15 USC 1681i ( a ) ( 1 ) ( A ) subject to subsection ( f ) and except as provided in subsection ( g ), If the completeness or accuracy of any item of information contained in a consumer 's file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( XXXX ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 

Account name : XXXX Account Number : XXXX Account name : XXXX XXXX  Account Number : XXXX Account name : XXXX Account Number : XXXX Account name : XXXX Account Number : XXXX Account name : XXXX  XXXX Account Number : XXXX Account name : XXXX Account Number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
This account XXXX XXXX should not be reported to my credit report. I have an agreed to pay them. They have received the money but they did not update this credit account the account number is XXXX I have been reported late for XXXX months this far and this should be removed off my credit reports. This is incorrect reporting and it's violating my consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
This account XXXX XXXX should not be reported to my credit report. I have an agreed to pay them. They have received the money but they did not update this credit account the account number is XXXX I have been reported late for XXXX months this far and this should be removed off my credit reports. This is incorrect reporting and it's violating my consumer rights.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
This letter serves as my final demand for immediate action regarding unresolved disputes related to inaccurate and unverified items on my credit report. Despite my multiple attempts to correct these errors, your failure to conduct a proper investigation and remove these items from my report is a clear violation of the Fair Credit Reporting Act ( FCRA ). This negligence is unacceptable, and I insist on prompt rectification.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
This letter serves as my final demand for immediate action regarding unresolved disputes related to inaccurate and unverified items on my credit report. Despite my multiple attempts to correct these errors, your failure to conduct a proper investigation and remove these items from my report is a clear violation of the Fair Credit Reporting Act ( FCRA ). This negligence is unacceptable, and I insist on prompt rectification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA

Complaint narrative:
I have credit monitoring through XXXX and as part of that, my credit is always locked. I was under the impression that this locked my credit all around, but clearly I was mistaken. XXXX has made me aware of the following inquiries and underneath, you will see the actions I have taken. For the blocked inquiries, I have not taken any action. 

XXXX ) XX/XX/year> XXXX Blocked a credit file inquiry by XXXX  XXXX XXXX XXXX ) XX/XX/year> XXXX Blocked a credit file inquiry from Capital One NA XXXX ) XX/XX/year> Capital One Bank USA NA got a copy of my XXXX Credit Report -I have called Capital One, they said an application was put in for a Platinum MC on XX/XX/year> and they marked the application as fraudulent and passed it onto their fraud department, they would not send me a letter of deletion to have this removed from my credit. 
-I called XXXX and put a freeze ( they said this would take XXXX hours, so if another one happens today, that will be problematic ) on my credit report and put a fraud notice on my credit for 1 year. Conf # XXXX They refused to help in any other way like communication with the banks that they gave my credit reports to. 

XXXX ) XX/XX/year> Capital One got a copy of my XXXX Credit Report -I called XXXX and put a freeze on my credit. They told me that they would also notify Capital One. I'm not sure if this is the same Capital one that inquired into XXXX the same day? 
-See above for communication with Capital One. 

XXXX ) XX/XX/year> XXXX XXXX  got a copy of my XXXX Credit report. 
XXXX called XXXX XXXX XXXX  and they told me that they were sending it over to their fraud department, but could not verify if an application had been put in for a card or a loan. The Case ID # is XXXX XXXX XXXX XXXX above XXXX ) XX/XX/year> XXXX Blocked an Attempted Installment Loan Inquiry from XXXX XXXX  XXXX XXXX 

Hopefully no other requests are placed within the XXXX period XXXX XXXX it would take for the freeze to be in effect. 

I am hoping that you can help me get these inquiries removed from my credit report and/or provide me with the necessary documentation to send to the credit agencies. 

Thanks so much!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I am REWRITING to complaint to CITICARDS CBNA about the reported data on my credit file that is not certifiably compliant, proven valid, or documented as fully true and physically verified. My address is XXXX XXXXXXXX XXXX  XXXX, TX XXXX, and my name is XXXX XXXX XXXX XXXX My birthdate is XX/XX/scrub>XX/XX/XXXX. The FTC report number related with this complaint is XXXX have recognized likely duplicitous and unquestionably dubious protest announced requests on my credit record that have no allowable or approval made by my individual of choice. As a consumer, I am entitled to demand and/or compel you to delete them as soon as possible within my federal and state consumer and/or civil rights. I am making this consumer complaint and conducting a consumer check to ensure that the particular items you are reporting are in compliance with FACTA Title 1 Section. 151 that unambiguously obliges a described of the modus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
As per the guidance from the Consumer Financial Protection Bureau ( CFPB ) the document needed and a letter from an advocacy group helping me due to XXXX XXXX XXXX  XXXX, which falls under XXXX  according to XXXX-Debt Final Rule 1002.142 ( b ) ( 4 ) -51002.142 ( b ) ( 7 ). I kindly request that you delete and block this information from my credit report within four business days pursuant to section 605c of the Fair Credit Reporting Act. I am a victim of XXXX XXXX XXXX XXXX XXXX and would like for all listed accounts to be blocked and deleted company information Transunion. 

INQUIRY : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
My account with Experian was never late! I have had exceptional payment history with XXXX XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 


I demand the late payment reported to be removed.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Experian Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Delete the late payments from my consumer reports

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: SC

Complaint narrative:
" I am addressing the issue with regarding the noncompliance. This is a violation of my privacy with my consumer report, since I control what is listed and what is not, that is considered identity theft.

As per the Fair Credit Reporting Act, particularly under 15 U.S.C. 1681n, there exists statutory civil liability for willful noncompliance. This provision stipulates that any person who willfully fails to comply with consumer protection requirements may be liable to the affected consumer for damages, including potential punitive measures and reimbursement of legal costs. This underscores the importance of addressing and rectifying this matter promptly and responsibly. 
"

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
My account with Equifax was never late! I have had exceptional payment history with capital one and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 


I demand the late payment reported to be removed. 


They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Equifax Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 


Delete the late payments from my consumer reports

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: SANTANDER HOLDINGS USA, INC.
State: MN

Complaint narrative:
My vehicle was repossessed on XX/XX/XXXX, the loan plus applicable fees of {$16000.00} were paid in full on XX/XX/XXXX, since then we have been contacting XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX to get the car back and we are getting nowhere with XXXX systems and being able to pick it up. The paid off and the XXXX has been released, I am reaching out to you to see if you can help as we are getting nowhere with XXXX to get our car back. I called on Friday and was told by XXXX XXXX she answered the phone at XXXX ) that the website was not working even though the message you get when calling asks you to use rmsrecovery.net, she said that the lot attendant where the car is being held are only available on M/W/F XXXX and that you have to make an appointment 24 hours in advance. I called Monday and was told by XXXX that she had made an appointment for us to pick up the car today ( Tuesday ) at XXXX XXXX but we never received confirmation or the information needed to pick up the vehicle. So when I called back, she told me that she was not able to confirm the appointment but she would set us up for Wednesday at XXXX and she would call me to confirm, again no call. I called at XXXX XXXX XXXXoday ( XX/XX/XXXX ) and was told by XXXX that she scheduled the appointment for XXXX on XX/XX/XXXX and would call me back to confirm. I then reached back out to XXXX  customer service who tried to call to see if they could help, they called and were told that I would receive a call back. I called XXXX again at XXXX, after being on hold for XXXX XXXX I again got XXXX who gave me the same information as before, when I pressed about my concern of the the information and runaround I was given, not to mention being concerned that my car would be sent to auction and about the negative reviews on the XXXX XXXX XXXX  websites ( all mention the same exact thing I am experiencing ) she told me that they haven't gotten anything back from the lot attendant but she has me scheduled at XXXX but can not give me any further information. I have to work and I need to know when I am going to be able to pick up the car. I have filed a complaint with the XXXX XXXX XXXX  I contacted the MN Attorney General XXXX XXXX and his office has asked me to file a complaint. I have also contacted my own attorney. I did everything that I was expected to do and now I can not get my car back, I am hoping someone from your office can help as soon as possible. My car is a XXXX XXXX XXXX XXXX and the last 6 are XXXX. I can be reached at XXXX or XXXX, I would like to resolve this as soon as possible.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: Rocket Mortgage, LLC
State: NY

Complaint narrative:
I called the bank ROCKET MORTAGE ON THE XXXX XXXX, which was the one that had prequalified me, saying that the same loan company SELFi that worked with them, had not done their job well, they asked me for a series of documents and I signed many others, which I had to insist on, because we were under contract and this lender had a time to collect all the documents, I was prequalified for XX/XX/XXXX and on XX/XX/XXXX he reviewed the documents, without saying that they were urgent from previous days, when I sent him some documents he said that I did not have sufficient funds for the closing, so I told him to send me a formal letter because I had been denied the loan and the lender did not want to do it, he did not respond to my emails again, he got rid of me like garbage, if he did not have the money it was of no use to him, I contacted the XXXX of the XXXX company as the ROCKET mortgage bank said, and he got the letter for different reasons but I had not completed the documents, I told them that I had become unemployed and yet I was willing to complete them as the denial letter said, but obviously that XXXX XXXX said that he did not have funds and did not want to support the letter on those reasons, I CALLED ROCKET 10 TIMES OR MORE AS A LENDING BANK AND THEY DID NOT RESPOND EITHER ... AS THEY PREQUALIFIED ME, I HAD TWO CARS IN DEBT, HOWEVER I THOUGHT WELL THEY LEND LIKE THAT, THE LENDER WAS IRRESPONSIBLE FOR NOT BEING EXHAUSTIVE IN LOOKING AT AND ASKING FOR THE DOCUMENTATION, MAKING FALSE EXPECTATIONS AND NOT BEING CLEAR ABOUT THE REASONS FOR DENIAL, AND BY MAIL YES STATING THE RELATIVE REASONS, ROCKET MORTGE MADE ME HOPEFUL AND I GOT INTO A I SIGNED A CONTRACT AND I AM ABOUT TO LOSE MY EARNEST MONEY ON THIS HOUSE, BECAUSE THE SELLERS ONLY ACCEPT DENIALS FROM THE BANK DUE TO LACK OF FUNDS, NOT DUE TO LACK OF DOCUMENTS... THEY FAILED TO OBSERVE THEIR ETHICS OF BEING CLEAR AND HONEST AND SHOWING THEIR FACE FROM BEGINNING TO END, THEY LEFT ME ALONE, SOLVING THE PROBLEM, NOW NO ONE ANSWERS

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I recently had some old files deleted off my credit report which in turn, boosted my credit score. My credit score was nearing a XXXX score minimum. I was shopping for a car and had several inquiries pulled. I also filed for XXXX XXXX, to save my home. All three credit bureaus dropped my scores at least XXXX points. It seems as though when my scores are heading upwards for my credit betterment, the bureaus deliberately drop my scores XXXX or more points. I believe as an XXXX XXXX, I am being unfairly targeted to keep me in a poor credit status. Credit inquiries when car shopping should not have affected me so drastically. My score had dropped so low, which in turn will take a year or more just to rebuild it. These practices are unfair and unjust.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation