Consumer complaint received 2025-09-30 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: PA

Complaint narrative:
The company was very rude to me. Someone called me early Friday afternoon. And my payment method was declined because my debit card was locked. In the process of me, trying to explain this to the person on the phone she begin to become very rude and ignorant towards me. Trying to start or initiate a argument about how she was going to flag my account and how I need to pay my bills because thats a shame that I need to learn how to pay my bills. She continue to try to go back-and-forth with me and when I asked her, why was she speaking to me this way she said that she wasnt speaking to me any kind of way that I just need to pay my bill in a very rude and aggressive tone. When I asked to speak with a supervisor, she continued to say that she was one, but in the very beginning of the course, she told me she was a team lead. So when I continue to say that I wanted to speak to a supervisor, she then proceeded to say that she was a supervisor and would not let me talk to anyone above her she said that she would flag my account and that I wont be able to get the plan or anything again that they offered. And then she hung up on me. I called back. She answered the phone and then I asked to speak to a supervisor she asked my name I told her and then thats when another coworker got on the phone and when I explained the situation to him, he also became I rate. And then begin to try to go back-and-forth with me as well stating that I need to pay the bill and that he wasnt going to allow me to talk to anyone above him because I dont want to listen to anyone and that Im not gon na be able to move to a house or apartment or get a new place because thats gon na be on my credit and Im not gon na be able to move. He told me that I couldnt speak to someone and when I told him that he shouldnt be allowed to talk to anyone like this he didnt care he continue to talk to me rudely. Im not sure of neither one of their names, but for proof, the collection company is called Columbia debt collection. They are on my credit and they were sent through XXXX XXXX  which is a part of XXXX companies. They were very rude and caused me a lot of emotional distress that day. Even though I dont have a paper trail like a paper document about it the call was recorded by the company so you can call them and have them listen to the call and that should be on there my name is XXXX XXXX XXXX and it should be under my name under the call. It was on a Friday sometime in XXXX. Thats when they called. I really want this to be dealt with. Ive held onto this for about a month and a half now and I still am upset about it because they still want to take money from me and call me but anytime I called to speak with someone Im being talked to rudely and I just dont wan na talk to anyone there so how am I supposed to get anything paid or anything if I cant talk to someone whos gon na respect me this is crazy like this should be a lawsuit or something. This is not cool at all. I did not disrespect neither one of them or anything. They automatically started to get smart with me and I just dont appreciate it. This should not be allowed and this should be dealt with someone definitely should be reported in their company both of those coworkers both of those employees

Company response to consumer: Closed with explanation