Consumer complaint received 2024-10-01 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: MOHELA
State: IN

Complaint narrative:
I am wanting contact info for the omansbudsman group. I cant get any contact person to respond to. When I try to reply the email is undeliverable and there is no other way to contact them back. 
I have spoken to Mohela and student aid over 40 times since XXXX and still have received no help. 
I am trying to get information on my my loan balance on student aid shows I originally borrowed {$68000.00}. Ive only borrowed {$15000.00} for school and like {$4000.00} for private loans which have been paid off. Also they show I still owe {$25000.00} but I paid on that loan for years so there didnt no way its still {$25000.00}. My original loan servicer was XXXX XXXX and XXXX and the lied and misapplied payments and didnt give options for finicial hardship help paying loans. I should only have another year left in repayment under the IBR plan. Thats why I did the direct loan consolidation so they would count the years in repayment that navient screwed up on. But since I did the consolidation they still havent processed my IdR application. I should have been put on the IBR plan to begin with when the direct loan consolidation was approved. But for some reason, they still say they need to process it and cant process it yet. I dont understand how they can process the direct loan consolidation and approve it without processing the IDR application. So apparently they put me on the standard repayment plan while they try to process my IDR application. And once they process it, apparently theyll be able to backdate the IBR plan to the start of the direct loan consolidation. But after months of trying to get help, I realize Ive been being lied to you and given the runaround by Mohela so I cant trust anything they say I thought I could because I figured after all the issues with XXXX  that there wouldnt be any more issues with these loan services but they are no better at all. I am just lied to and given the runaround at every turn and given no Avenue to get help. At this point, Im not sure if I shouldve done a direct loan consolidation. I did that because I was told thats what I needed to do for my loans to get the recount on the years and repayment to be corrected since XXXX  did things wrong with my loans, but now I am wondering if that was not the right thing to do and if I was giving misinformation. and I cant trust anyone I talk to or even get a hold of anyone to help me thats supposed to like the ombudsman group. I am begging for someone to help me. I have followed all of the avenues. I was told to buy student aid.gov with submitting the complaints having them escalated to the ombudsman group, but they never amount to anything because I get a generic email, but I cant reply to it like it says to reply to you if I have any questions, I called around the contact information. Nobody has any. I have no option to get help anywhere. Thats why Im submitting a complaint here cause I dont know what to do.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation