Consumer complaint received 2025-03-10 00:00:00
Product: Debt collection — Auto debt
Issue: Electronic communications — Used obscene, profane, or other abusive language
Company: Larry H. Miller Group of Companies
State: AZ

Complaint narrative:
Company Name : Prestige Financial Collection Agents Name : XXXX ( Assistant VP of Collections ) Date of Incident : XX/XX/year> Complaint Summary : I am filing this complaint against Prestige Financial for what I believe to be a potential violation of UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ) and deceptive debt collection practices. 

On XX/XX/year>, I received communication from XXXX, Assistant VP of Collections at Prestige Financial, regarding my auto loan. During our text message exchange, I sought clear and transparent information regarding the consequences of non-payment on my account. Specifically, I asked whether failure to pay the past-due amount of {$1200.00} by XX/XX/XXXX would result in repossession of my vehicle. Instead of providing a direct answer, XXXX deflected by referring to a Notice of Default and Requirement of Strict Compliance and stating that it was a state-mandated letter, and that the letter would be mailed out to me. When I pressed for further clarification, instead of answering my question about repossession, he immediately offered voluntary surrender of my vehicle and said he could send me the form to sign. This behavior raises concerns for the following reasons : 1. Lack of Transparency & Potential Misrepresentation I was not given a clear answer as to whether my car was subject to repossession if I failed to pay by the due date. The collection agent avoided transparency regarding my options, which could be considered a deceptive practice under UDAAP. 2. Coercion Toward Voluntary Surrender Rather than providing all available options, including payment arrangements or alternatives to repossession, the agent immediately steered me toward voluntary surrender. This raises concerns about whether
Prestige Financial is engaging in abusive practices by pressuring borrowers into surrendering vehicles without fully explaining their rights or all possible solutions.

3. Potential FDCPA Violation While Prestige Financial is the original lender and not a third-party debt collector, their collection efforts may still fall under UDAAP protections and general consumer protection laws that prohibit misleading or coercive debt collection practices.

I am concerned that this practice may be misleading other consumers into giving up their vehicles unnecessarily when other solutions may be available. I request that Prestige Financial : Provide clear documentation regarding my loan status and any potential repossession actions in writing.

Clarify their policies on voluntary surrender and whether their agents are trained to push this option over others.

Confirm whether they intend to repossess my vehicle if payment is not made, without deflecting or avoiding the question.

I respectfully request that the CFPB and/or my state Attorney General investigate whether Prestige Financials collections practices comply with UDAAP standards and federal/state consumer protection laws.

Thank you for your time and consideration. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation