Consumer complaint received 2025-04-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: MD

Complaint narrative:
I opened a new account with Truist on XX/XX/year>, deposited amount, {$470.00} via a cheque I received from my previous bank XXXX  XXXX XXXX, I mentioned to the person when creating the account that I was a victim of fraud, XXXX XXXX XXXX closed my account because of that reason, the person who helped me in opening the account was XXXX XXXX, He was very nice assured he will be available if any issues, and XXXX ays later I got a notice from truist, saying my account is being closed and they have blocked my account, and said this decision was made based on a consumer reporting agency report and told me to contact Early warning services, I did contact early warning services submitted my documents and they sent me a consumer report on XX/XX/XXXX or XXXX, The report didn't had any other accounts listed and only truist in the list and saying the opening date of the account and the amount and the post no debit of XXXX XXXX but in the balance section it says balance XXXX whereas I haven't received my balance of {$470.00} till date as of XXXX XX/XX/year>. XXXX XXXX XXXX to branch in XXXX after I received the report and the XXXX didn't care and contacted the fraud department in front of me waiting on the line and saying we don't have any authority and can't help. I have already contacted the fraud team so many times and they only say they are investigating and put my account on hold, whereas the account was already closed as I received the notice on XX/XX/XXXX, Also they keep sending me account statement notice for XXXX  months I mean they closed the account and then sending me bank statement as if my account is active, I contacted the truist fraud department again and spoke to a lady, she said she raised a complaint upon holding on the line for XXXX hour. Still no progress hence I emailed XXXX XXXX on his truist email address for the XXXX time, XXXX I emailed him on XX/XX/XXXX after his no response to my calls, then on XX/XX/XXXX asking for an update still no response, then emailed him on XX/XX/XXXX this time tagging the CEO and XXXX other from the customer service complaints. I got his response on XX/XX/XXXX saying it was a procedure bank followed and he can't do anything in it and I should contact fraud department. Although I am a victim of fraud XXXX XXXX  XXXX XXXX abruptly closed my account and handed me the cheque and truist opened the account to close it in 2 days and keeping that cheque balance of {$470.00}, that money of mine has been just traveling to banks from XXXX to the other for XXXX months now. I even went to complain at the local police after the fraudulent activity on my account the XXXX said can't write a complaint as nothing was lost and he said to open a new account if you have any issues later report it to the bureau. Now at last I have no choice but to come to CFPB hoping for a quick resolution to my case. thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation