Consumer complaint received 2023-06-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: AL

Complaint narrative:
I hope this letter finds you in good health. I, XXXX XXXX, am writing to bring to your attention a concerning matter involving a notary public in the state of Alabama, XXXX XXXX, who has engaged in serious misconduct and fraudulent activity. It has come to my knowledge that XXXX XXXX notarized documents for an individual whom she knew to be deceased and also witnessed their signature, disregarding the ethical and legal obligations associated with her profession. 

The specific incident involves the notarization of documents pertaining to the estate of my late grandmother, XXXX XXXX. At the time of initiating the probate proceedings, it has come to my attention that XXXX XXXX notarized documents related to my grandmother 's estate, despite her being deceased. XXXX XXXX, the mother of XXXX XXXX, passed away before these proceedings commenced. 

I am deeply concerned about the integrity of the entire probate process conducted by XXXX XXXX and the involvement of XXXX XXXX. It raises questions about the validity of the documents, the appointment of XXXX XXXX as the person in charge of my grandmother 's estate, and the actions taken by Wells Fargo, the bank involved in these transactions. 

In accordance with Alabama law, the probate process should adhere to the guidelines set forth in the Alabama Uniform Probate Code. It is essential to ensure the proper administration of an estate and the appointment of appropriate individuals to carry out these responsibilities. However, the fact that XXXX XXXX, who is now deceased, has been overseeing my grandmother 's estate raises serious concerns about the validity of the probate proceedings. 

Furthermore, it has come to my attention that Wells Fargo has been involved in accepting funds related to asbestos claims, supposedly on behalf of XXXX XXXX 's estate and XXXX XXXX 's estate. The acceptance of these funds without proper verification of the notary, the documents, and the individuals involved is highly troubling. Wells Fargo should bear some responsibility for their failure to exercise due diligence and properly investigate the transactions they are facilitating. 

I request that you conduct a thorough investigation into the probate proceedings of XXXX XXXX 's estate, particularly in relation to the actions taken by XXXX XXXX and the involvement of XXXX XXXX as a notary. It is crucial to ascertain the validity of the documents and the appropriateness of XXXX XXXX 's appointment as the administrator of the estate. Additionally, I urge you to review the transactions facilitated by Wells Fargo and assess their liability in accepting funds without proper verification. 

As the administrator of XXXX XXXX 's estate, I believe I have the right to access the necessary information regarding these transactions and the overall probate process. Therefore, I kindly request that you provide me with all relevant documents and transactions related to XXXX XXXX 's estate, as well as any information regarding Wells Fargo 's involvement. 

Thank you for your attention to this matter. I trust that you will take the necessary actions to address these concerns and ensure a fair and transparent probate process. I kindly request regular updates on the progress of the investigation and any actions taken to rectify the situation. 

Should you require any additional information or assistance from me, please do not hesitate to contact me at your earliest convenience. 

Yours sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation