Consumer complaint received 2026-02-26 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Garrison Investment Group
State: MD

Complaint narrative:
I am requesting help in resolving unethical business practices with XXXX XXXX of XXXX XXXX XXXX, XXXX XXXX, MD XXXX. I am a former federal employee who has worked for the XXXXXXXX XXXX XXXX XXXX. After my retirement I decided to install solar at my home to reduce my electric bills and to get credit from XXXX. In preparation for Solar, I removed all trees from my home that was causing shading at a cost of {$14000.00} and replaced the roof at a cost of {$12000.00}. When the XXXX XXXX Agent came to my home, I told him I would install Solar, however I was not ready because I was recuperating from XXXX surgeries and I knew that my credit score was low due to outstanding residual medical bills that I was still paying off, XXXX XXXX agent assured me that I should move forward because the Federal Government and State Government provide significant Tax incentives and they would finance the project. XXXX ter I signed the papers. XXXX XXXX never informed me that my monthly Bill When the pickup truck came to my home with five Solar {$370.00}, and the interest rate would be 16.9 % per year. After I signed the contract, I expected the Renewable company to come to my home and discuss the design and the cost per month, they did not. XXXX, I provided XXXX with my Energy consumption, and they were going to do the design and finalize with me. The next event was Renewable Energy coming to my home with a pickup truck. When they came, I saw five solar panels in the truck. Before any installation, I told the crew that five panels were inadequate, they told me they were adequate and went ahead to install the panels. After the panels were installed, they took several months before they could get them pass inspections. I recently called Renewable Energy to provide all documentation to me, including from the time of first contact to the present. I also requested the contact info for the President and CEO of the company. The secretary contacted the Director of Customer Service. He told me that He could not provide that information, he further said that he would talk to the President and CEO and whatever they decide He would inform me. That was two weeks ago. During our discussion, he informed me that the company provided the Solar system that I qualified for. So right now, I am being billed from XXXX with an added bill of {$370.00} for Solar installation which I advised the company was grossly undersized for my home. I can not file for State of Maryland and Federal Solar tax credits as this would be further taking part in fraud. My bill from XXXX shows that my Electric bill was not reduced from adding Solar, so I am suppose to pay {$370.00} for nothing at 16.9 percent per year, I have been through severe stress because of fraudulent practice by XXXX XXXX. Further Solar Fraud schemes are across the country. When I was at XXXX, there was a website that blocked contractors that ripped oof the Government, They could not continue to do business with the government directly or indirectly, I recommend a similar system be set up for Solar Companies which are ripping off customers while customers are filing for State and Federal Tax incentives while not getting marginal improvements in their energy consumption. I can be reached on my XXXX at XXXX or via email at XXXX.

Company response to consumer: Closed with explanation