Consumer complaint received 2025-09-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
XXXX XXXX reported and collected on a loan that was charged off and written off on its corporate tax returns as a loss. After charge-off, the account was sold to XXXXXXXX XXXX XXXXXXXX XXXX who sent me a collection letter claiming to act for XXXX XXXX XXXX XXXX. This confirms that the loan was securitized and placed into a trust prior to charge-off, meaning XXXX had no ownership interest when reporting the account. 

This account is also included in my FTC Identity Theft Report ( No. XXXX, attached ). My premise for including it in the FTC Report is not to dispute having taken the loan originally, but because XXXX lacked my written authorization to continue furnishing or collecting after securitization. By continuing to use my personal identifying information without permission or legal ownership, XXXX engaged in identity theft under federal law. 

Definition of Identity Theft : 15 U.S.C. 1681a ( q ) ( FCRA ) : Identity theft is the use of another persons identifying information without lawful authority. 

When XXXX securitized and transferred the account into a trust, it lost lawful authority. Continued furnishing and collection without written permission = identity theft.

Legal Basis ( Federal ) : FCRA 604, 15 U.S.C. 1681b : Credit reporting permissible only with consumer consent or permissible purpose. None exists after securitization.

FCRA 609 ( a ), 15 U.S.C. 1681g : Right to full file disclosure ( XXXX failed ). 

FCRA 623 ( a ) ( 1 ) ( A ), 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) : Prohibits knowingly furnishing inaccurate data.

FCRA 623 ( b ), 15 U.S.C. 1681s-2 ( b ) : Requires reinvestigation and correction after dispute.

FDCPA, 15 U.S.C. 1692e, 1692g : XXXX XXXX XXXX misrepresented standing and failed to validate. 

Truth in Lending Act, 15 U.S.C. 1666b : Charge-off inconsistent with billing/ownership rules.

Privacy Act of 1974, 5 U.S.C. 552a ( e ) ( 1 ) : Only relevant/necessary data may be collected/retained.

Gramm-Leach-Bliley Act ( GLBA ), 15 U.S.C. 6801-6809 : Requires financial institutions to protect and lawfully process consumer data.

Legal Basis ( California ) : Rosenthal Fair Debt Collection Practices Act, Cal. Civ. Code 1788.17 : Prohibits deceptive collection without proof.

California Consumer Credit Reporting Agencies Act ( CCCRAA ), Cal. Civ. Code 1785.25 ( a ) : Prohibits reporting known inaccurate data.

California Business & Professions Code 17200 ( UCL ) : Prohibits unlawful/unfair business practices.

California Consumer Privacy Act ( CCPA ), Cal. Civ. Code 1798.105 : Grants right to deletion of personal information when no longer lawfully retained. 

Supporting XXXX XXXX : XXXX XXXX Trans Union ( XXXX ) : Furnishers/CRAs must conduct meaningful reinvestigation. 

XXXXXXXX XXXX XXXX XXXX XXXXXXXX ) : Consumers can seek punitive damages for willful FCRA violations. 

XXXX XXXX Trans Union ( XXXX ) : Willful FCRA violation includes reckless disregard. 

XXXX XXXX Trans Union ( XXXX ) : Inaccuracies cause harm even without direct credit denial. 

Harm Suffered : Denial of mortgage financing. 

Reputational injury from false charge-off reporting. 

Emotional distress and financial hardship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief