Consumer complaint received 2025-04-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am filing a complaint regarding a collection account being reported by XXXX XXXX XXXX and serviced by XXXX XXXX XXXX Account # XXXX. Transunion, XXXX and XXXX is also responsible reporting and not doing a proper investigation for this as well. 

The account is being inaccurately reported on my consumer credit report in the following ways : 1. Misclassified Loan Type Factoring Company Account The account is labeled as a Factoring Company Account, which is materially inaccurate. I have never had a factoring agreement or commercial relationship with either XXXX Funding or the original creditor ( XXXX XXXX XXXX, XXXX. ). This classification misrepresents the true nature of the account, which was a consumer credit card. 

Such mislabeling is misleading and may violate : FCRA 15 U.S.C. 1681s-2 ( a ) duty to report accurate information, FDCPA 15 U.S.C. 1692e ( 2 ) ( A ) and ( 10 ) prohibiting false representation of a debt, Texas Finance Code 392.304 ( a ) ( 8 ) and ( 19 ) prohibiting false credit descriptions and deceptive means. 
2. False Account Status Open Account in Violation of Metro 2 Guidelines The account is being reported as Open, which is incorrect. The original credit card account was charged off and allegedly sold to XXXX, and it should be reported as a collection account with a closed status. 

According to the Metro 2 Credit Reporting Resource Guide, data furnishers must report collection accounts using the appropriate Portfolio Type ( " C '' for Collection ) and Account Status code XXXX ( collection account ). Reporting the account as Open is : A direct violation of Metro 2 reporting standards as adopted by the XXXX XXXX XXXX XXXX ( XXXX ), A misrepresentation of the legal status of the debt, and A violation of FCRA 15 U.S.C. 1681s-2 ( b ) and Texas Finance Code 392.304 ( a ) ( 8 ). 

3. 15 U.S. Code 1681c ( a ) ( 4 ) Negative information may only be reported for 7 years from the XXXX. 
If XXXX is missing, its impossible to determine the lawful reporting period, which violates the FCRA. 
15 U.S. Code 1681s-2 ( a ) ( 2 ) A debt collector must provide the XXXX  to the credit reporting agency within 90 days of furnishing the account. 

15 U.S. Code 1681s-2 ( b ) If you dispute the account and the XXXX  is missing or incorrect, they must correct it or delete the account after reinvestigation. 

4. Dispute Inaccuracies Not Properly Investigated or Corrected Although the account is marked as disputed by consumer, the data remains inaccurate. The furnisher failed to conduct a reasonable investigation or correct the misleading information, in violation of : FCRA 1681i ( a ) FCRA 1681s-2 ( b ) ( 1 ) ( D ) Texas Finance Code 392.202 ( a )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief