Consumer complaint received 2025-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: Park Hill Holdings
State: FL

Complaint narrative:
To Whom It May Concern, I am filing this formal complaint against SafeRent Solutions ( formerly CoreLogic Rental Property Solutions ) for their negligent and unlawful reporting of inaccurate criminal history data associated with my name from XXXX. This false information has been included in consumer screening reports provided to landlords and property management companies, and has resulted in repeated housing denials, causing ongoing homelessness, severe emotional distress, and financial harm. 

1. Inaccurate and Outdated Criminal History Reporting SafeRent Solutions is reporting criminal background information that is either incorrect, outdated, or does not belong to me. This inaccurate information is being used in tenant screening decisions without proper verification, in direct violation of federal law.

FCRA Violations : 15 U.S.C. 1681e ( b ) Consumer reporting agencies must follow reasonable procedures to assure maximum possible accuracy of the information they report.

15 U.S.C. 1681k ( a ) When reporting public record information for employment or housing purposes, agencies must notify the consumer at the time the information is reported or maintain strict procedures to ensure accuracy and timeliness. 

SafeRent has clearly failed to ensure the accuracy of the criminal data being associated with my consumer file, and no direct notice was provided to me at the time these reports were generated and shared with third parties. 

XXXX. Failure to Investigate and Correct Disputed Information I have made prior efforts to dispute this incorrect information directly with the entities that denied me housing, but SafeRent has made no meaningful effort to correct or verify the data. This constitutes a willful and negligent failure to respond to a dispute and an ongoing violation of my rights under the FCRA. 

FCRA XXXX ( a ) ( XXXX ) ( A ) A consumer reporting agency must conduct a reasonable reinvestigation upon receiving notice of a dispute and correct or delete inaccurate or unverifiable information within 30 days. 

FCRA XXXX ( a ) ( XXXX ) ( A ) Requires deletion of disputed information that can not be verified. 

XXXX. Resulting Harm : Homelessness, Emotional Distress, and Discrimination As a result of SafeRents inaccurate and damaging reporting : I have been repeatedly denied housing across multiple rental applications. 

I am currently experiencing homelessness and instability, with no access to long-term shelter. 

I have suffered from chronic stress, XXXX XXXX, and emotional trauma, which have been triggered by ongoing housing denials. 

I believe I have been the victim of disparate impact and de facto discrimination, as the inaccurate data being reported has no basis in my actual record. 

Relevant Case Law : XXXX XXXX TransUnion XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) Held that reporting inaccurate criminal or terrorism designations without proper verification was materially misleading and harmed the consumer. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) Found that the consumer reporting agency violated the FCRA by failing to ensure accurate matching of criminal records.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation