Consumer complaint received 2026-04-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: KS

Complaint narrative:
On XX/XX/year> around XXXX I went to XXXX on XXXX XXXX XXXX XXXX, XXXX, Ks XXXX and purchased a XXXX XXXX XXXX XXXX for {$690.00} on the process of buying the freezer I decided to go and rent a truck from XXXX too, to transport the freezer to my house, when I went to pick up the freezer two employeers load the freezer to the back of the truck with a forklift with out giving me the opportunity of inspect the freezer before, when I drove outside and used some of the straps to tie the freezer and avoid measure damage to the freezer, a man was walking to his car and he help me to strap the freezer and secure to the back of the truck, when I arrived to my house my son help me to measure the space and find out the freezer I purchased was too big, so I decided to drove back to the store and exchanged for something smaller, when I arrived my son went inside to grab a platform cart from the store, when my son arrived 1 employees from XXXX saw my son and me and decided to helping us in the process of this, this employee calls another employee and between both decided to drop the freezer on the back of the truck bed and slide to the end of the truck and start loading the freezer on the platform cart I told multiple time to didn't load upside down because this can created some issue with the freezer, both decide to ignore me and continued loading the freezer and take inside of XXXX since I purchased the freezer only employees from XXXX load and down load the freezer and took inside to do the exchanged of the item ( check camaras ) when I arrived to the customer services desk the employee told me to go back and pick the right side to do the exchanged and received the different, not even XXXX minutes I was approach for one of the supervisor from XXXX and told me they will not going to take the frezeer back becauses the freezer had some damage and could not sale, after she accused me of not tie the freezer and transport the frezer with out the straps, when I show the strap I used simple she told me her employee said the refrigerator was not damage and she start walking off, I ending talking to 4 manager from XXXX and no one was available to provide me with any solution or giving me any answers. The last manager, arrived and he told me he was not going to take it back and maybe I can sale it outside I explain to the manager how he expect me to take the freezer back like that when I told multiple time to there employee to don't load the freezer upside down and both continued and decided to ignore me, the manager decide to take the freezer back and not giving me the freezer back or giving me a refund, I try to work with each manager and come out with some solution but the manager from XXXX decide to not work with me and take advantage of me and leave me with out a refund or answer my question.

Company response to consumer: Closed with explanation