Consumer complaint received 2025-11-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
I applied for Wells Fargo XXXX Visa card online on XX/XX/XXXX and its approved for {$2000.00} only. Later on XX/XX/XXXX, when i call them, bank Supervisor offered me If I want to enjoy 21-month Zero percentage interest rates, I can transfer the limit from other Wells Fargo credit cards account and add in this new card to get increase the limit. So, I bring other credit cards limit transfer to this account ending number XXXX and increase the limit from {$2000.00} to {$19000.00} on XX/XX/XXXX. Later I borrow money {$18000.00} plus on

etime Balance Transfer 3 % fee on Zero percentage interest rate. Balance transfer loan amount is good for 21 months. Banks lend me this money to enjoy interest free for 21 month and terms is to pay only minimum 1 % of total balance of each month. There are no terms with the bank that I can't borrow personal loan in these 21-month loan period. Wells Fargo sent me letter dated XX/XX/XXXX saying that my limit lowered to {$16000.00} from {$19000.00} due to three reasons. Letter is attached. Bank wrote in that letter as follows : After careful review, we lowered your credit limit from {$19000.00} to {$16000.00} for the following reason : ( 1 ) Too few months since most recent personal installment account was opened ( 2 ) Low balance in your Wells Fargo checking/saving account over last 12 months ( We consider this additional factor ) ( 3 ) Amount owed on bank or retail credit cards or non-home equity credit lines is high relative to the credit limit.

After received the letter, I try to find if I can send the reply by email or mail, but do not find any where in this letter. Letter on page 3, do its say : " If you have questions, please call us at XXXX, Credit Department, Wells Fargo Bank, N/A. '' So, I did call and verbally, I did answer on above three reasons. Here my reply in writing, I reply on each reason with details so, CFPB can have a full investigation on my complaint. : Here is reply on each three reasons : ( 1 ) REASON says : Too few months since most recent personal installment account was opened MY ANSWER TO RESON ( 1 ) : I did take personal Loan from XXXX on XX/XX/XXXX for 36-month fixed interest loan to pay back {$650.00} each month, It's over seven months ago. Now on XX/XX/XXXX, suddenly lowering my limit due to I have a personal Loan. I am paying my all-credit card payment timely including personal Loan from XXXX XXXX  without any default and as per terms of credit card terms with me.

I do have many other credit cards in which I have higher limit like Wells Fargo card ending XXXX but not used it even I have access to charge any time. After six month, Wells Fargo wake up and saying that in my credit report showing that i have a personal Loan and their RISK TEAM predict that I might use rest of credit limit which available to me, so, Wells Fargo 's RISK TEAM decide to be lowering the limit. In matter of fact that I am paying 1 % minimum payment as terms for 21 months. I want to reduce the loan obligation ; I volunteer paid extra {$1400.00} on XX/XX/XXXX before they lower the limit on XX/XX/XXXX. In your statement XX/XX/XXXX to XX/XX/XXXX, you asked me to pay {$170.00} minimum payment before XX/XX/XXXX but I paid {$170.00} on XX/XX/XXXX and then pay extra {$1400.00} on XX/XX/XXXX, Please see both credit in your statement XX/XX/XXXX To XX/XX/XXXX. After paying {$1400.00} your balance on this card was {$16000.00} and limit was {$19000.00} On XX/XX/XXXX from your RISK TEAM lowering my limit from {$19000.00} to {$16000.00} and also saying in that letter advising me to monitor my account to ensure I stay within the new credit limit. After received this letter, immediately I paid your monthly minimum of 1 % of {$160.00} on XX/XX/XXXX PLUS paid other extra of total {$4800.00} ( {$1800.00} + {$1000.00} + {$2000.00} ) total {$5000.00} and bring down your balance of {$11000.00} as you seen in your statement closing ending date XX/XX/XXXX, Now new balance on XX/XX/XXXX was {$11000.00}. Again, I paid total {$3000.00} payment of ( XXXX + XXXX + {$110.00} ). Here I copy and paste information from my online account of this credit card ending XXXX as follows : Posted Transactions Opens a dialog XX/XX/XXXX XX/XX/XXXX ONLINE ACH PAYMENT THANK YOU + {$1800.00} New Balance is {$8000.00} XX/XX/XXXX XX/XX/XXXX ONLINE ACH PAYMENT THANK YOU + {$1000.00} New Balance is {$9800.00} XX/XX/XXXX XX/XX/XXXX ONLINE ACH PAYMENT THANK YOU + {$110.00} {$10000.00} Today XX/XX/XXXX, Now Current Balance on a/c ending XXXX is left {$8000.00} only and limit is {$16000.00}.

If your RISK TEAM still thinking to have risk because I have a personal Loan from XXXX XXXX  which I got seven months ago, please, let me know, I can pay back to you earlier otherwise this loan on Zero percentage rate you offered until XX/XX/XXXX has also written in your monthly statement page 2 of 7 of XX/XX/XXXX statement. 



Wells Fargo Bank business is to lend money and offered me 21-month Zero percentage Interest rate with onetime Balance Transfer fee of 3 %. I am not default in yours or any other as you seen in credit card or any account, you choose to lower my credit limit because I have a personal loan which showing in credit report since XXXX, but now you decide to lower the limit. I guess. CFPB will find if it's appropriate to do that. I was told that bank do have a rights last few years that they can lower the limit of consumer credit card but must have good cause. I do not think if consumer take personal Loan, you lower the limit.

( 2 ) REASON saying : Low balance in your Wells Fargo checking/saving account over last 12 months ( We consider this additional factor ) MY ANSWER TO RESON ( 2 ) : I did not open the account 12 month ago. My wife got the offer to open the Checking account and get CASH BONUS of {$400.00}. Terms of checking account was to have minimum keep {$500.00} every day or ACH transfer of {$1000.00} each month to avoid the monthly fees of {$10.00}. So, we both open Joint account at your local branch on XXXX/XXXX/XXXX. During XXXX, We received an email and letter that bank increase to have a minimum everyday balance of {$1500.00} from {$500.00} to avoid monthly fees, we must keep minimum of {$1500.00} everyday effective date XX/XX/XXXX, otherwise there will monthly fees of {$10.00}. So, we decide to close the account, and we close the account on XX/XX/XXXX. This account only keeps open less than four months only. We do have checking account with another bank. Your {$400.00} Cash Bonus attract us to open the account. But due to you change your terms condition, to have minimum balance of {$1500.00} from {$500.00}, we decide to close the account. Your reason is false to lower the credit card limit, because lower credit balance last 12 month. you might take a revenge because we close your checking account.

( 3 ) REASON saying : Amount owed on bank or retail credit cards or non-home equity credit lines is high relative to the credit limit.

MY ANSWER TO RESON ( 3 ) : Amount owed on bank or retails credit : You have copy of our credit report. The day you lower the credit limit on your credit card ending XXXX on XX/XX/XXXX, here is XXXX  CREDIT REPORT dated XX/XX/XXXX my FICO score was XXXX and 25 % credit usage and Credit used : {$41000.00} including yours, where still have a available credit to use was {$120000.00}. That's 75 % still available to me from different credit cards bank to borrow.

So, what you saying is FALSE.

=================================================================================== I did call few times and explain, and they say Supervisor will call you back, but never call back. At last, I did call to file a complaint with Wells Fargo, President Hot line on XX/XX/XXXX and second Label of support dept, XXXX XXXX created the complaint # XXXX and said to me that Executive Dept of Wells Fargo President Office will call or I can call to them at XXXX to get a case number on above complaint and they will assign the Case Manager to investigate this complaint. 


I did call XXXX and XXXX XXXX, provide me the Case # XXXX and told me within 24-48 hours case manager will be assigned, and he or she will call you. I call on XX/XX/XXXX and XXXX said that XXXX XXXX XXXX is case manager and he transfer to him. When I spoke with XXXX he, said my case number change to new case # XXXX and he has an answer from RISK TEAM. I try to answer all three reasons of lowering my limit is not true. Later I try to talk to his supervisor, and they took my number and say Supervisor going to call me but never call. 

I did received email from XXXX XXXX, Escalations Representative dated XXXX XXXX, which I attached here. 

For your information : Wells Fargo card ending XXXX, limit was {$19000.00} .After lowering the limit to {$16000.00} on XX/XX/XXXX, the balance on XXXX/XXXX/XXXX was {$15000.00}. Current balance as today XX/XX/XXXX is {$8000.00} only.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation