Consumer complaint received 2026-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: CREDIT ACCEPTANCE CORPORATION
State: TX

Complaint narrative:
Purchased a XXXX XXXX XXXX XXXX ( XXXX XXXX ) from XXXX XXXX on XX/XX/XXXX and financed through Credit Acceptance Corporation ( Account # XXXX ). Made approximately {$6500.00} down payment and took delivery of the vehicle. Within hours of purchase, the check engine light appeared and significant drivability issues developed, including delayed acceleration and poor performance. Vehicle was returned to the dealer for repairs. Records later obtained show repairs performed on XX/XX/XXXX by XXXX XXXX, with XXXX identified as the customer. Additional records show radiator and thermostat warranty claim activity. Credit Acceptance initially stated that I canceled the XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX during a telephone call and represented that a recording of the call existed. Despite repeated requests, Credit Acceptance has not produced the alleged recording or other documentation supporting that claim. Credit Acceptance later changed its position and stated that I requested cancellation of the XXXX during a telephone call on XX/XX/XXXX. Credit Acceptance subsequently issued a cancellation letter dated XX/XX/XXXX reflecting a cancellation effective date of XX/XX/XXXX and a refund of approximately {$2000.00}. XXXX XXXX XXXX later stated that the XXXX was canceled by Credit Acceptance, as lienholder, effective XX/XX/XXXX. XXXX also confirmed that a warranty claim existed on XX/XX/XXXX and that claim payments were issued on XX/XX/XXXX, after the stated cancellation effective date. Credit Acceptance later reinstated the XXXX on XX/XX/XXXX and applied a transaction correction of approximately {$2000.00}. Credit Acceptance subsequently stated that the VSC was reinstated to ensure coverage while repairs were being addressed. These records create unresolved discrepancies regarding the alleged cancellation request, the cancellation date, the effective date, the identity of the party who canceled the contract, the claim payments issued after cancellation, and the subsequent reinstatement. Many of these discrepancies were discovered only after records were obtained from multiple sources and compared against XXXX another. The vehicle continued to experience serious mechanical failures, including overheating, coolant-related issues, prior thermostat replacement, rough running conditions, stop-leak contamination, and findings ultimately leading to recommendations for major engine repair or replacement. The vehicle was repossessed on XX/XX/XXXX while disputes regarding the vehicle condition and VSC remained unresolved. I later paid approximately {$700.00} to redeem the vehicle and entered into a payment arrangement. Due to the vehicle 's ongoing mechanical failures, unresolved warranty and XXXX XXXX XXXX disputes, and inability to safely and reliably use the vehicle, I made the vehicle available to Credit Acceptance and notified the company accordingly on or about XX/XX/XXXX. My position was not that I simply no longer wanted to make payments. Rather, the vehicle had become the subject of an ongoing dispute involving its condition at sale, warranty coverage, XXXX XXXX XXXX administration, and substantial repair costs. Despite my prior communications regarding the vehicle 's availability and dispute status, Credit Acceptance later sent correspondence dated approximately XX/XX/XXXX indicating that the vehicle had been repossessed and providing information about recovering the vehicle. This correspondence created additional confusion regarding the status of the vehicle because it had already been made available to Credit Acceptance as part of the ongoing dispute. Credit Acceptance ultimately sold the vehicle and issued a Notice of Deficiency dated XX/XX/XXXX claiming : Sale proceeds : {$2200.00} Repossession/disposition expenses : {$1500.00} Deficiency balance : {$12000.00} XXXX dispute the claimed deficiency because the underlying issues involving the vehicle 's condition, warranty coverage, XXXX cancellation and reinstatement, servicing history, repossession, account handling, collection activity, and credit reporting have never been fully investigated or resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation