Consumer complaint received 2025-12-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Exeter Finance, LLC.
State: VA

Complaint narrative:
I am filing a complaint regarding a high-cost auto loan serviced by Exeter XXXX XXXX XXXX from a rushed and deceptive vehicle purchase involving disclosure failures, undisclosed add-ons, and financing of a defective vehicle that presents serious safety concerns. 
At the time of purchase, the transaction was rushed. I was instructed to sign documents without review. The sales representative walked away, and no one went over the credit application, APR, finance charge, amount financed, total of payments, or itemization with me. The only portion of the contract that was verbally reviewed was the arbitration clause. I signed the contract alone, without explanation or meaningful opportunity to understand what I was signing. 
Truth in Lending Act ( XXXX ) disclosures were not properly provided to me in a form I could keep, nor were they reviewed or explained prior to my obligation. I did not knowingly agree to a loan at XXXX  % XXXX, nor was I informed how payments would be applied. 
My monthly payment is {$990.00}, and despite paying early, my payments are being applied primarily to interest. This payment application was never disclosed or explained to me before signing. i was left alone to sign and i didnt even know what i was signing and was questions as if i undrerstood everything. 
I was told the transaction required {$0.00} down and we searched for card {$0.00} just to say i have a down payment of around {$600.00}, yet after signing I was required to pay {$590.00}, which directly contradicted what was represented to me before I became obligated. 
I later discovered that an optional extended service contract ( MaxCare ) costing {$2300.00}, administered by XXXX XXXX XXXX XXXX, was added to my loan and financed at 26.65 % XXXX without my informed consent. I was not told this product was being added, was not provided pricing or terms, and did not knowingly agree to finance it. 
On XX/XX/XXXX, after the sale, I received an email from XXXX stating that due to a system issue, I had previously received incomplete or incorrect information regarding the XXXX contract. This confirms that material information about an optional, financed product was not properly disclosed prior to signing. Post-sale corrections do not cure disclosure violations. 
Additionally, I was not provided a proper Itemization of Amount Financed prior to signing and was unaware how the vehicle price increased from {$31000.00} to {$35000.00}. 
Serious Vehicle Defects, Recalls, and Safety Issues Beyond the disclosure failures, the vehicle itself has demonstrated repeated defects and safety concerns : I was required to have a XXXX XXXX XXXX completed within my first 90 days of ownership The same recall issue occurred again, requiring a second repair at an authorized Genesis dealership on XX/XX/XXXX These recalls were known issues dating back to XX/XX/XXXX, yet the vehicle was represented as having no unrepaired recalls The vehicle has sunroof leaks, resulting in water intrusion There is a persistent smell of mold, indicating moisture inside the vehicle These conditions render the vehicle unsafe and unacceptable, particularly because the presence of water and mold creates a health and safety risk for occupants. I would not have knowingly financed a vehicle with these defects under these terms. 
Given the repeated recall repairs, unresolved water intrusion, and safety concerns, this vehicle qualifies as a lemon, and I am seeking to initiate a buyback / rescission process. 
What I believe is unfair or deceptive Failure to provide or explain TILA disclosures prior to obligation Rushed signing without meaningful review Warranty packing ( adding optional service contract without informed consent ) Post-sale correction of material contract information Misrepresentation regarding down payment Failure to disclose how payments would be applied Financing a vehicle with known recall history and unresolved defects Harm experienced Monthly payment of {$990.00}, primarily applied to interest Increased loan balance due to undisclosed add-ons Financial hardship Loss of down payment and payments made Exposure to unsafe vehicle conditions Truth in Lending Act ( 15 U.S.C. 1638 ) Failure to provide clear, conspicuous disclosures before obligation Regulation Z ( XXXX XXXX XXXX & XXXX ) Failure to provide disclosures in a form the consumer could keep FTC XXXX XXXX ( XXXX U.S.C. XXXX ) Deceptive omissions, warranty packing, rushed signing Fair Credit Reporting Act ( XXXX XXXX. XXXX ) Furnishing inaccurate account information based on undisclosed products Virginia XXXX XXXX XXXX ( XXXX XXXX XXXX ) Misrepresentation and omission of material facts Serious Vehicle Defects, Recalls, and Safety Hazards Beyond the disclosure failures, the vehicle has demonstrated repeated defects, recalls, and serious safety hazards that materially affected my decision to enter into this financing. 
Within my first 90 days of ownership, I was required to have a XXXX recall repair completed. The same recall-related issue occurred again, requiring a second repair at an authorized XXXX dealership on XX/XX/XXXX. 
These recalls were not new or unknown. They were acknowledged as early as XX/XX/XXXX, yet the vehicle was represented as having no unrepaired recalls at the time of sale. 
The recalls include fire-related safety risks, specifically involving : Fuel leaks Low-pressure fuel pump impeller defects These conditions present a risk of engine stall and vehicle fire, posing a serious danger to occupants. I was not informed of these risks prior to purchase and would not have knowingly financed a vehicle with active or recurring fire-risk recalls under these loan terms. 
Additionally, the vehicle has ongoing sunroof leaks, resulting in water intrusion, and a persistent smell of mold, indicating moisture inside the cabin. This creates unsafe conditions, particularly given the presence of fire-risk recalls and electrical components. 
Given the repeated recall repairs, unresolved defects, and safety risks, the vehicle materially impairs use, value, and safety and qualifies for buyback / rescission consideration. 
TILA disclosures were not provided or reviewed in a meaningful way, nor explained, and you were instructed to sign without understanding or opportunity to keep and review them.not even listed in copies of forms I received Citation : XXXX XXXX XXXX Legal rate of interest is 12 % unless otherwise authorized by law The key exception ( important ) Auto loans can exceed 12 % ONLY IF : The transaction complies with all disclosure laws There is no deception, misrepresentation, or omission The consumer gives informed consent Auto retail installment contracts rely on exemptions under : XXXX XXXX XXXX XXXX XXXX XXXX Federal TILA / Regulation Z Those actions violate : Virginia XXXX XXXX XXXX Truth in Lending Act FTC XXXX ( XXXX )

Company response to consumer: Closed with explanation