Consumer complaint received 2024-02-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
We hope this email finds you well. We applied for the Stated Income Business Loan, Stated Income Business Line of Credit and Stated Income Business Credit Card that Navy Federal offers as far as no doc loans for start up businesses. We received an adverse action denial and we would like the governing factors that were involved in making this decision. Our business is properly structured, no debts, XXXX credit is cleared and debt to income ratio low and our business has an XXXX XXXX XXXX making my business a low risk loan so we are bewildered as to what the actual factors were in our loan denial. We asked for a {$25000.00} term loan, {$5000.00} credit line and a business credit card as instructed to do so by your staff after we discussed our credit. When we initially obtained our Navy Federal accounts we were promised by staff that WE WOULD NEVER GET A LOAN, CREDIT CARDS OR ANY SERVICES WE MAY APPLY FOR, nor are we allowed access to underwriters because quote, " there are none '', or " they don't speak to customers '', " the business agent decides on the loan there are no underwriters '' but Navy Federal and it's staff have GUARANTEED THEY will deliberately run hard inquiries on our credit intentionally to destroy our credit as we were asked how did we apply and " I thought we ran this already '' given and even though we meet the minimum criteria. When we ask questions we are given emotional and unprofessional feedback and questions left unanswered and left frustrated when we are witnessing our non-racial business friends getting funded immediately and without issues or having to meet any requirements with less credit and not having to meet any requirements at all. The adverse actions violates Title 15 subsection 1611 False and Misleading denial of my credit- the entire consumer transaction is predicated on your unlimited credit, 12 U.S.C.1431 denial of securities and denied credit before consideration and then encouraged to apply to only be denied again more false misrepresentation, 15 U.S.C. 1691-1691f we can not be discriminated against or credit used against us, 12 U.S.C. 1451 ( d ) and 42 U.S.C.12203 ( a ) ( b ) ( c ). It is against the law to use our credit against us, Retaliate against us, deny us our securities, discriminate against us, or interfere with commerce in which you have and a labyrinth of SEC Laws, EOCA and California Regulations governing Credit Unions. IT IS ILLEGAL TO TELL ME THAT " I KNOW TOO MUCH, I HAVE NEVER HEARD ANYBODY THAT KNOWS AS MUCH AS YOU DO " NAVY FEDERAL STAFF AND THEN RETALIATE AND DENY MY CREDIT BEFORE CONSIDERATION. My intentions for Navy Federal, as I have always established, is to maintain a friendly and professional business relationship but we are unable to do so due to unprofessionalism, retaliation, misleading and misrepresentation, intentional misinformation, discrimination and lending discrimination.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation