Consumer complaint received 2025-04-06 00:00:00
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: United Revenue Corporation
State: LA

Complaint narrative:
This is more of an informative complaint involving medical employees at hospitals across the country who refuse to follow simple instruction given to them upon a veterans admittance for emergency care or any type of care needed. Since 2015 without my knowledge every hospital visit I had taken up until now were sent into collection status because the nurses refused to follow the law as covered by the Veterans Cares Act which states that a veteran may seek care at community care providers if a VA facility equipped to handle such care is 40 miles or more away from the veterans home address. Upon being asked " who are we insured with '' the veteran is state his status as a veteran & inform the provider to contact the VA to file a claim to have all medical expenses paid in full. In accordance with the law it is the providers responsibility to do as instructed if they want the expenses to be taken care.

For the last 3 yrs I have spent an annoying amount of time speaking with the hospitals & collection agencies about my disputes against them filing collections in the first place ; informing them that it violates my rights & the law to which the hospital was informed the day of those visits. One collection agency recently refused to follow what I showed them was law & continues to be on my report because they like the nurses before them didn't want to make 1 phone call. I am currently disputing it again this attaching the clearly outlined section of the Veterans Cares Act that covers this very situation so here 's hope that XXXX reads the law and enforces it to that agency removing the last medical bills negatively affecting my credit.

Furthermore, since past medical collections have been removed due to successfully disputing their legitimacy my credit score has yet to show a positive affect of their removals & my score has not budged. I wanted to contact you today because I doubt I am the only veterans dealing with this issue & am hoping this formal complaint of hospital staffs across this nations willingness to ignore a veterans instructions on how to handle the bill & their disregard for how it will affect our lives there after. What I am hoping is that this starts a much needed informative chat to all medical providers in this country what possible penalties will be enforced for knowingly & willingly disobeying the law that leads to financial/credit struggles that should not be but is because of their employees incompetent, lazy, rude & disrespectful behavior involving a simple task that starts with listening to the patient. If there is anything this department can do please help us. We were called upon we answered without question ... .the first trait of any medical professional should be caring followed by listening to the patient. Their disregard for our lives reflects on our credit reports. This has to end ; no telling how many veterans may have paid to satisfy debt collectors when they shouldn't have or missed out on purchasing their home due to such negative effects caused by the above information I have submitted today. Thank you for taking the time to read this veterans outcry for what's right. Please if there is anything else I can do to aid in this contact me using the info I have provided. 
XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation