Consumer complaint received 2024-10-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
I am filing this complaint to seek immediate corrective action regarding significant and persistent inaccuracies on my XXXX XXXX account ( # XXXX ) as reported by XXXX XXXX Experian, and XXXX XXXX Despite previous attempts to dispute these errors with each credit bureau, the errors remain unresolved, violating my rights under the Fair Credit Reporting Act ( FCRA ). 

Account Details and Reporting Inaccuracies Account Number : XXXX Original Creditor : XXXX XXXX Balance Owed : {$130.00} High Balance : {$1000.00} Creditor Type : Personal Loan Date Opened : XX/XX/XXXXXXXX   Payment Status : Charged off as bad debt Dispute Status : " Not disputed '' on XXXX and XXXX XXXX despite documented dispute submissions. 
Specific Reporting Inaccuracies : Inconsistent Date of Last Activity : XXXX and XXXX list the last activity date as XX/XX/XXXX, while Experian reflects XX/XX/XXXX. This inconsistency fails to reflect a uniform record and impacts the reported status of the account. 
Conflicting Closed Dates : XXXX and XXXX list the closed date as XX/XX/XXXX, but Experian shows it as XX/XX/XXXX. This discrepancy significantly impacts the account 's reporting and compliance with FCRA standards for accuracy. 
Discrepancy in Account Types and Description : XXXX and XXXX report this as an Installment account, while Experian categorizes it as a Secured Loan. This inconsistency suggests the reporting agencies failed to properly categorize the account type, causing further inaccuracies in my credit profile. 
Erroneous Payment History : Experian inaccurately reports a sequence of charge-offs ( CO ) from XX/XX/XXXX through XX/XX/XXXX, while XXXX reports on-time ( OK ) payments during the same period. This inconsistency is misleading and harms my credit profile. 
Missing Dispute Status : Although I have formally disputed this account, XXXX and XXXX list it as " not disputed, '' disregarding the FCRA requirement for reporting agencies to acknowledge disputes under Section 611 ( 15 U.S.C. 1681i ). 
FCRA Violations and Legal Consequences These reporting agencies are in violation of : FCRA Section 611 ( 15 U.S.C. 1681i ) : for failing to correct or delete disputed information that is inaccurate or can not be verified.

FCRA Section 607 ( b ) ( 15 U.S.C. 1681e ( b ) ) : for not maintaining maximum possible accuracy of reported information.

FCRA Sections 616 and 617 ( 15 U.S.C. 1681n and 1681o ) : allowing consumers to pursue legal action for damages resulting from willful or negligent non-compliance with FCRA standards.

Failure to Report a Resolved Dispute ( FCRA Section 611 ( c ) ) : Experian does not report the account as disputed, despite your documentation and previous dispute attempts. This violates FCRA Section 611 ( c ) ( 15 U.S.C. 1681i ( c ) ), which requires agencies to note if the consumer disagrees with the outcome of an investigation. 
Failure to Accurately Reflect Account Payment Status : XXXX shows payments as OK even during periods when Experian reflects charge-offs ( CO ). According to FCRA Section 607 ( b ) ( 15 U.S.C. 1681e ( b ) ), credit reporting agencies must ensure the maximum possible accuracy of information. These discrepancies can be seen as a failure to maintain accurate payment histories.

Reporting of Inaccurate Balance Owed ( FCRA Section 605 ( a ) ) : FCRA Section 605 ( a ) prohibits the reporting of incorrect, outdated, or unverifiable data. The Balance Owed field is inconsistent across bureaus and should be accurately updated in line with charge-off and payment history. 
Failure to Verify Disputed Information ( FCRA Section 611 ( a ) ( 1 ) ( A ) ) : If the reporting agencies can not provide the source of verification for the account, they may not be properly fulfilling FCRA Section 611 ( a ) ( 1 ) ( A ) requirements, which mandate verification procedures or deletion of disputed data. Since this account has discrepancies in both activity dates and payment status, it suggests potential lapses in verification procedures. 
Failure to Maintain Consistency in Account Type and Creditor Type : According to FCRA, credit reports should reflect accurate account types. XXXX lists this as an Installment account, Experian as a Secured Loan, and XXXX as an Installment. This inconsistency could mislead creditors and reflects a lack of compliance with accuracy requirements under Section 607 ( b ). 
Conflicting Account Status Notation : While all agencies report the account as " Closed, '' the different descriptions ( e.g., Charged off as bad debt in XXXX ) suggest a lack of consistent status reporting. This discrepancy can be seen as inaccurate and misleading. 


Intent to Pursue Legal Action Should these inaccuracies not be addressed and removed within 15 days, I intend to pursue a lawsuit under the FCRA, seeking damages for willful and negligent non-compliance as permitted by Sections 616 and 617.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation