Consumer complaint received 2024-08-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I filed an Identity Theft Claim with Wells Fargo recently, and I advised that all account 's that were opened. Loan Accounts, ALL Bank Accounts, and All Credit Card account 's were and are fraudulent. These accounts were opened during the Wells Fargo new account opening scam that the CFPB Previously fined Wells Fargo for. Originally Wells Fargo told me that I was not responsible for the account 's and the accounts were opened from an Identity Thief using information stolen from me. I did not receive any cards, and I did not receive any monetary benefits from these accounts. The Credit Card Account ending in XXXX Wells Fargo sent a letter to me telling me they reviewed the disputed transactions and determined I did authorize the account. Which is false, because when I asked for proof of transactions majority of the transactions are OD Transfers to a Checking account I never opened. I did not make a single purchase using this card, and I was not disputing transactions on the card. I am disputing the entire account application. As I never applied for the account, and I did not receive any cards. Wells Fargo sent it to a address XXXX XXXX XXXX, XXXX TX which has never been my address but on the letter they sent originally they sent it to that address. Clearly that is a fraudsters address but besides that I never applied for that account and that clear as day does not match my drivers license. Wells Fargo needs to close all account 's. I have never once applied for any credit with Wells Fargo, and I have not opened a single Checking or savings account with Wells Fargo these accounts are ALL identity theft. Fraudulent. On or around XXXX Wells Fargo stole my tax refund and deposited it into XXXX of the fraudulent accounts ending in XXXX. The amount of the transaction was {$12000.00} I also advised this to Wells Fargo but Wells Fargo advised in their letter that I can't file a claim for that because the account is fraudulent and instead I should contact the IRS. I contacted the IRS But the IRS Says that since the refund was STOLEN, and Direct Deposited into this fraudulent account that by law I need to contact Wells Fargo and advise them to Return the refund, Debiting this fraudulent account for a Tax refund that was not owed to this identity thief. Wells Fargo must return the Direct Deposit back to the IRS, so that I can obtain credit for my Tax Refund that is due to me. Wells Fargo was not given my permission to direct deposit my XXXX XXXX into anyones account at anytime. The checking account was opened from an identity thief and imposter. The account is fraudulent and was fraudulently opened. Therefore Wells Fargo by law must return erroneous refunds. At this time Wells Fargo still has not returned my funds. The IRS is waiting for Wells Fargo to return the XXXX Treasury Check for {$12000.00} I have attached an identity theft affidavit and at this time Wells Fargo for XXXX did not close all of the credit card accounts. For XXXX Wells Fargo has an obligation to CLOSE ALL Checking and Savings Accounts I have never been a Wells Fargo XXXX. I am a victim of Identity theft. Wells Fargo XXXX also return the IRS Treasury Check they are not entitled to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation