Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Freedom Mortgage Company
State: GA

Complaint narrative:
Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, XXXX XXXX Re : Credit Reporting Violations and Misrepresentation of Debt XXXX XXXX and Freedom Mortgage Dear CFPB Intake Specialist, I am writing as both a private American and a 100 % VA-disabled veteran to report false and unlawful credit reporting related to XXXX mortgage accounts serviced by XXXX XXXX  XXXX XXXX and Freedom Mortgage Corporation XXXX XXXX of which appear on my consumer credit reports as past due or delinquentdespite the fact that the VA has already satisfied both obligations through guaranteed claim payments following foreclosure. 

Please be advised that this is a formal consumer complaint under the Fair Credit Reporting Act ( FCRA ), the Real Estate Settlement Procedures Act ( RESPA ), and Title 38 U.S.C. 3701 et seq., and is being submitted with the understanding that the U.S. Department of Veterans Affairs Office of General Counsel is also reviewing this matter for potential violations of federal mortgage guarantee program protections. 

Factual Background : I am the veteran borrower on XXXX VA-guaranteed home loans in Georgia : VA Loan No. XXXX Original Loan Amount : {$180000.00} Date of Loan : XX/XX/XXXX Servicer : XXXX XXXX  ( XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX : {$44000.00} Status : XXXX XXXX XXXX VA Loan No. XXXX Original Loan Amount : {$170000.00} Date of Loan : XX/XX/XXXX Servicer : Freedom Mortgage VA XXXX XXXX : {$44000.00} Status : Foreclosure/Deed in Lieu As evidenced in the attached VA Certificate of Eligibility ( COE ) dated XX/XX/XXXX, the entirety of my {$88000.00} in VA entitlement has been  charged and accounted for due to prior foreclosure losses, and those loans are closed and no longer collectible from the borrower. 

Legal Position : XXXX. Merger Doctrine Georgia Law Under Georgia law and VA program rules, once a foreclosure occurs and the VA pays the guaranteed amount to the servicer, the prior note is extinguished by operation of law, and no further past due balance may exist between the borrower and the lender unless the VA seeks repayment directly from the XXXXwhich it has not done in this case. 

See : XXXX XXXX XXXX, XXXX XXXX XXXX. XXXX ( XXXX ) ; XXXX XXXX XXXX XXXX  XXXX, XXXX XXXX XXXX. XXXX ( XXXX ) XXXX. Fair Credit Reporting Act ( FCRA ) Violation Reporting a balance as past due or delinquent after a guaranteed government payoff violates 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ( duty to report accurate information ), and constitutes willful or negligent misrepresentation. 

XXXX. XXXX XXXX XXXX XXXX loan servicers are forbidden from pursuing collection or negative credit activity on extinguished debts already satisfied by the government. If they do so, they are in violation of both the XXXX  XXXX XXXX and mortgagee letters issued by the Department of Veterans Affairs. 

Relief Requested : I request that the CFPB : Investigate XXXX XXXX  XXXX XXXX and Freedom Mortgage Corporation for knowingly furnishing false credit information post-foreclosure and VA claim. 
Order immediate correction of all tradelines related to the above loans to reflect a status of Paid/Closed Government Claim Settled with {$0.00} balance and no delinquency. 
Refer this matter to the VAs Office of Inspector General and General Counsel for review of systemic abuse against veteran borrowers.

Issue a compliance directive requiring both servicers to certify internal credit reporting and debt collection policies for VA loan accounts. 

Attachments : XXXX  XXXX XXXX XXXX ( XX/XX/XXXX ) Additional documentation available upon request Thank you for your time and advocacy on behalf of veterans. I respectfully urge your immediate intervention to stop this unlawful reporting and protect the integrity of the XXXX  XXXX XXXX XXXX XXXX. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation