Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX Washington, XXXX XXXX Subject : Complaint Against Experian for Failure to Properly Investigate Charge-Offs and Violations of FCRA and FDCPA Dear XXXX, I am writing to file a formal complaint against Experian for failing to properly investigate charge-off entries on my consumer report, which have remained unresolved for over four years despite multiple attempts to dispute these errors. I believe that Experian 's handling of these disputes violates the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Account Details : Consumer Report Name : XXXX XXXX XXXX Date of Birth : XX/XX/year> Experian Report Reference Numbers : XXXX Disputed Account Information : XXXX XXXX Bank XXXX XXXX ) XXXX Bank XXXX XXXX Summary of Complaint : Failure to Properly Investigate Disputes : I have disputed multiple charge-offs on my consumer report from XXXX XXXX, XXXX Bank XXXX and XXXX XXXX, all of which have remained unresolved for over XXXX years. Despite the fact that these charge-offs are inaccurate and I have provided all necessary documentation for review, Experian has XXXX responded with a generic " verified '' investigation result, without properly reviewing or addressing the disputed information. This is a clear violation of the FCRA, which mandates that credit reporting agencies must conduct reasonable investigations into disputes and ensure the accuracy of consumer reports. 

No XXXX Form for Discharged Debt : The charge-offs reported by these creditors have not been accompanied by a XXXX form, which is required by the IRS for discharged debt. Under the FCRA and FDCPA, I am entitled to proper reporting of these charge-offs, including the issuance of a XXXX form when applicable. To date, I have not received any XXXX forms for these accounts, further suggesting that these charge-offs were not properly handled. Income can not be reported on a consumer report. a XXXX reports as income according to IRS regulations XXXX cant be a monthly reported debt and be a charge off every month for XXXX years. That is inaccurate reporting. 

Violation of the FCRA and FDCPA : By failing to adequately investigate and correct the inaccuracies on my consumer report, Experian is violating the Fair Credit Reporting Act ( FCRA ), which requires that consumer reporting agencies follow procedures to ensure the accuracy of consumer reports. Additionally, the failure to provide correct information, including the necessary XXXX forms, constitutes a violation of the Fair Debt Collection Practices Act ( FDCPA ), which protects consumers from unfair debt collection practices. 

Sham Investigations and Unclear Responses : In line with the CFPB 's recent lawsuit against Experian for conducting " sham investigations, '' I have received responses from Experian that fail to clearly outline the results of the investigation, leaving me with ambiguous and internally inconsistent notices that do not provide any meaningful resolution to my disputes. 

Requested Resolution : I request that the CFPB take immediate action to investigate Experian 's failure to comply with the FCRA and FDCPA in relation to the charge-off entries on my consumer report. Specifically, I ask for the following : A complete and thorough investigation into the disputed charge-offs from XXXX XXXX XXXX XXXX Bank XXXX and XXXX XXXXXXXX, including verification of compliance with all applicable reporting and tax laws, such as the issuance of XXXX forms. 
XXXX correction of any inaccuracies on my consumer report regarding these accounts. 
Reimbursement or compensation for any harm caused by these violations, including any financial losses or XXXX XXXX damage. 
A review of Experians procedures to ensure that such violations do not continue and that future investigations are properly conducted and compliant with the law. 
Thank you for your attention to this matter. I look forward to your prompt response and resolution of these issues. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation