Consumer complaint received 2026-04-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
FORMAL COMPLAINT AGAINST NAVY FEDERAL CREDIT UNION Previous Complaint # : XXXX, XXXX I am the Trustee of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am filing this amended complaint to provide critical new evidence that Navy Federal Credit Union ( NFCU ) made materially false statements in their response to my original complaint. DOCUMENTED VIOLATIONS : VIOLATION 1 REGULATION CC ( 12 CFR Part 229 ) : On XX/XX/XXXX, NFCU issued an Extended Hold Notice acknowledging receipt of my deposit and promising funds availability of {$740000.00} on XX/XX/XXXXXXXX ( fifth business day ). NFCU NEVER released these funds. This constitutes a Regulation CC violation for which NFCU has been in violation since XX/XX/XXXX. VIOLATION 2 FALSE STATEMENTS TO CFPB ( 18 USC 1001 ) : In response to my original complaint, NFCU stated : - " A stopped payment was issued '' - " The check was returned to Treasury '' Both statements are MATHEMATICALLY IMPOSSIBLE and directly contradicted by : - The Extended Hold Notice ( proves funds received )- The IRS Form 1099-INT NFCU issued ( proves funds were held and generated interest ) - The U.S. Treasury confirmation that the instrument was " PAID '' VIOLATION 3 BANK FRAUD ( 18 USC 1344 ) : NFCU issued an Extended Hold Notice on XX/XX/XXXX promising funds on XX/XX/XXXX, then on XX/XX/XXXX classified the account as " high-risk/prohibited entity '' and closed it THREE DAYS after promising fund availability. This constitutes intentional misrepresentation to obtain temporary possession of funds. VIOLATION 4 ECOA ( 15 USC 1691 ) : NFCU 's closure notice cited " high-risk/prohibited entity '' without providing specific reasons as required by ECOA Section 1691 ( d ) ( 2 ). The account was closed within TWO BUSINESS DAYS of a {$740000.00} deposit suggesting discriminatory treatment based on the account holder 's race and gender. VIOLATION 5 BREACH OF WRITTEN PROMISE : NFCU 's XX/XX/XXXX closure email stated : " Any funds remaining in the account at closure will be sent to the address on record. '' NFCU sent {$5.00} out of {$740000.00} a breach of their own written promise. VIOLATION 6 14-DAY NOTICE VIOLATION : NFCU 's XX/XX/XXXX email promised 14 calendar days before closure. The Trustee was locked out of the account IMMEDIATELY violating their own written promise. DOCUMENTARY EVIDENCE AVAILABLE : 1. IRS Form 1041 ( legitimate filing ) 2. Copy of US Treasury issued check 3. Downloaded bank statement ( self-authenticating under FRE Rule 902 ) 4. Extended Hold Notice dated XX/XX/XXXXXXXX XXXX. XX/XX/XXXXXXXX closure email 6. IRS Form 1099-INT issued by NFCU 7 . {$5.00} check sent by NFCU 8. U.S. Treasury confirmation of " PAID '' status 9. IRS stall letters 10. Both IRS Form 3911 filings 11. NFCU 's previous CFPB response ( containing false statements ) DEMANDS : 1. Immediate investigation into NFCU 's contradictory statements 2. Recovery of {$740000.00} plus interest from XX/XX/XXXX XXXX. Regulation CC penalties 4. Referral to FBI Financial Crimes Unit for 18 USC 1344 Bank Fraud 5. Referral to DOJ Civil Rights Division for ECOA violations 6. Formal sanctions against NFCU The XXXX XXXX XXXX reserves all rights and remedies available under Federal and State law. ADDITIONAL NOTE : The IRS Taxpayer Advocate Service has verbally confirmed that the Treasury check was " PAID '' and that the XXXX XXXX XXXX must " take it up with Navy Federal. '' This confirms that the IRS acknowledges the funds were released and Navy Federal is in possession of the funds. ADDITIONAL RELEVANT INFORMATION : Prior to depositing the US Treasury check at Navy Federal, the Trustee attempted to open an account at XXXX XXXX XXXX Upon entering the branch with the Treasury check in hand and inquiring about opening an account, XXXX XXXX XXXX XXXXXXXX branch manager : 1. Visually assessed the Trustee ( a XXXX woman ) 2. Saw the amount of the Treasury check 3. Began an interrogation without cause 4. Stated " No bank in NC will cash this check '' 5. Refused to verify the check through proper channels 6. Refused to open an account 7. Did NOT run the Trustee through XXXX 8. Did NOT contact the Treasury to verify 9. Made a judgment based solely on the Trustee 's appearance and the check amount This incident demonstrates a PATTERN of discriminatory treatment the Trustee has faced when attempting to deposit a legitimate US Treasury instrument. XXXX XXXX XXXX XXXXXXXX incident occurred BEFORE the Navy Federal deposit, proving that the Trustee made good faith efforts to deposit the check at multiple institutions and was repeatedly denied service based on discriminatory assumptions. Respectfully submitted, XXXX XXXX, Trustee XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation