Consumer complaint received 2025-08-16 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Co-signer
Company: SLM CORPORATION
State: AZ

Complaint narrative:
To Whom It May Concern, I am filing this complaint against Sallie Mae regarding my private student loan associated with XXXX XXXX XXXX, which I believe involved predatory lending practices, deceptive school conduct, and mishandling of my personal information. 

Background : I enrolled in XXXX XXXX XXXX under the representation that the program would cost a fixed {$110000.00} and take 7 months to complete. After 7 months, XXXX informed me that I would need an additional {$12000.00} to finish the program. Around this time, XXXX was facing a class action lawsuit ( XXXX XXXX XXXX XXXX ) for deceptive practices. Students who provided information to the law groupincluding myselfwere dismissed from the program without the ability to complete required certifications ( XXXX, XXXX, XXXX ) needed for employment. 

As a result, I was left with a massive private loan from Sallie Mae without the credentials I was promised. My personal loan is {$130000.00} at 14.25 % interest, resulting in payments of approximately {$1800.00} per month. My income after taxes is only about $ XXXX, making repayment nearly impossible. 

Issues with Sallie Mae : Over the past several months, I have attempted to remove my father as the co-signer from this loan. Sallie Mae has made this process intentionally difficult, inconsistent, and suspicious, repeatedly mishandling my sensitive information. Examples include : Document Rejection and Contradictory Explanations : Told my documents were not received. 

Told they were encrypted on my end ( which I confirmed was false ). 

Told a third party was encrypting them, then later told no third party was involved. 

Told that my XXXX files were automatically encrypted, which is false. 

Forced Multiple Resubmissions of Sensitive Information : I have been asked to upload/fax sensitive documents ( drivers license, passport, proof of income with SSN, pilot certificate ) XXXX times. 

Sallie Mae provided me the wrong fax number three separate times, raising serious concerns that my personal information may have been compromised.

Obstruction and Lack of Transparency : It often takes 30+ minutes to reach a manager.

There is no dedicated email address for document submission ; after great difficulty I was given one by a manager, only to be told days later my documents were still missing.

Despite assurances that my documents were received, Sallie Mae repeatedly asks me to resubmit them without explanation. 
Concerns : Sallie Maes handling of my sensitive personal information has put me at serious risk of identity theft. 

Their obstruction and lack of transparency appear to be an intentional effort to prevent the release of my co-signer, keeping my family financially liable. 

The loan terms themselves are predatory ( 14.25 % interest ), particularly given that Sallie Mae was aware XXXX was under investigation and facing litigation for fraudulent practices. 

Requested Action : I request that the CFPB investigate Sallie Mae for : Predatory lending practices in connection with XXXX XXXX XXXX. 

Deceptive and obstructive practices related to the co-signer release process. 

Mishandling and possible exposure of sensitive personal information. 

I also request assistance in obtaining : The immediate and fair review of my co-signer release request. 

Protection of my personal data from potential compromise. 

Consideration of relief from this predatory loan, given the fraudulent circumstances surrounding its origination. 

Thank you for your attention to this matter.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation