Consumer complaint received 2018-09-16 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was paid
Company: Dream Center Education Holdings
State: CA

Complaint narrative:
Complaint against : XXXX XXXX on behalf of XXXX   University -XX/XX/18 XXXX   attempted to collect a debt from online XXXX  University amount owed. XXXX XXXX, employee settled the account for@XXXX as debt paid and final. 
-XX/XX/XXXX, 2 months later, XXXX XXXX begins calling 2-3x/week stating she was a new employee to XXXX XXXX and she mistakenly settled the account for too low of an amount and was requesting additional {$500.00}. I requested to speak to a manager, transferred to team leader XXXX XXXX who stated they would not honor settlement agreement. I requested to speak to supervisor and was sent to Supervisor,  XXXX ( or XXXX ) XXXX. I left distressed voicemail that company was not honoring their agreement and it wasnot my fault that a " new employee '' made a mistake and is attempting to collect more 2 months after the fact. NOT fair business practice. 
-XX/XX/18, I called back to speak with XXXX XXXX and spoke with XXXX ( XXXX ) who took my detail complaint and was going to submit to supervisor. 
-XX/XX/18 I called to request to speak with XXXX XXXX , company hung up on me. 
-XX/XX/18 I called to speak XXXX XXXX . I was hung up on. 
-XX/XX/18 Called back and asked for XXXX XXXX , she was rude and stated they would not honor settlement agreement. I requested to speak to XXXX 's supervisor. She refused and then stated she would negotiate for {$110.00}. I declined stating that debt was paid and I owe nothing. I requested that XXXX contact the university. XXXX finally agreed to contact corporate and acknowledged that new employee made mistake and they were not honoring agreement. 
XX/XX/18 I spoke to XXXX XXXX, financial aid advisor for South University. She emailed me 50/50 match settlement of {$150.00}. I asked for time to get reply from XXXX XXXX -XXXX through XXXX, I did not get response from XXXX XXXX . 
XX/XX/18 Called for f/u on settlement agreement. I was informed that original agreement will not be honored XX/XX/18 I emailed XXXX XXXX, XXXX Univ financial aid advisor, and I agreed to email settlement of {$150.00}. 
XX/XX/18 resent email to XXXX XXXX and I was informed that financial aid would no longer honor the agreement and recommended I keep working with access receivables to negotiate new settlement. 
XX/XX/18 Left voicemail for XXXX XXXX. 
XX/XX/18 I called to f/u with XXXX. XXXX XXXX informed me that XXXX has been on vacation so he f/u with XXXX XXXX   supervisor XXXX XXXX who related to XXXX that agreement will not be honored and owe {$500.00}. I told XXXX that I had written proof that XXXX University was willing to settle for {$150.00} and requested they honor this at least. XXXX requested I email him the settlement email and he would pass it along to supervisor. I emailed XXXX the settlement offer from XXXX Univ. XXXX wouldn't confirm if he had received email. I called access receivables and XXXX confirmed he received email. 
XX/XX/18 I called XXXX and their was no response. I emailed XXXX again with email settlement. No response. 
XX/XX/18 Received letter from access receivables threatening to ruin my credit by reporting debt to credit bureaus. 
XX/XX/XXXX I am submitting this complaint.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with monetary relief