Consumer complaint received 2017-05-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: NJ

Complaint narrative:
XXXX - Signed a mortgage with XXXX for {$160000.00} on a Single Family Home in New Jersey. XXXX - Applied with XXXX XXXX XXXX for  a new loan to make improvements to our Single Family Home. New Loan : {$230000.00} XXXX - Fell into hard times wanted loan modification. Advised to miss XXXX payments. We were ill advised. XXXX Bank ( as Trustee ) and XXXX ( the servicer ) foreclosed on property. - We were scared, so we moved to fight foreclosure from a different house as the bank actually locked the house up one day when we were at work, immediately prior to the foreclosure action. We had small children and had to break into our own house to get our belongings. To this day we live in the rental we moved into during this time. XXXX - XXXX XXXX dismissed Foreclosure Action. XXXX - XXXX We tried to figure out who owned our loan so that we could sell the house or modify the loan. Mortgage is not with XXXX XXXX, XXXX XXXX or XXXX. Whenever we called XXXX XXXX directly they had no idea who we are and told us we needed to speak to our lender but XXXX had gone out of business and apprently XXXX was no longer our loan servicer. NO ONE COULD FIND OUT LOAN. XXXX - XXXX XXXX files a new Foreclosure Action against us. XXXX - present we are currently fighting this action right now. <P/>During the foreclosure action, XXXX XXXX started providing information provided to them by Ocwen, whom we have never dealt with nor were we ever advised by anyone that Ocwen was our new servicer. NOTE : Ocwen is not a litigant, or even listed as one, however they are the only company providing any evidence against us. <P/>The reason I am contacting the CFPB is because during this process, Ocwen offered us a loan ... They offered us a loan with no home estimate ( keep in mind no one has been in the house for seven years ), and they requested no financials from us. Considering that there are people out there dying to get their loans modified, we find it quite curious that a bank we have never dealt with would GIVE us a loan for a house site unseen. JUST GIVE IT TO US. The reason we did not take the offer though, and more importantly, is because the loan was for more than our original mortgage, it was only for my husband, yet both of us our on the title and the original mortgage and as much as we would love it to be that easy to modify our original loan, the numbers simply did not make any sense. Nothing about it made sense. <P/>With that, we sent a QWR and the attorney and bank have refused to respond. Additionally and to cover ourselves we have since sent two additional letters under RESPA requesting the same information. We sent these requests to the attorney representing the Plaintiff 's and have still not received a response to not one of our letters even with the laws being what they are. We have also requested any loss mitigation options to no avail. It appears that since we did not entertain the loan offer, they are simply going to try and take our house with " robo-signed '' documents and all. <P/>We did n't even care about the apparent fraud involved with our case ... we simply wanted accurate numbers. We have never dealt with Ocwen before and do n't even understand how they are involved. But since they are, we want to know where they got their escrow, principle balance, etc ... and no one is making them tell us. This is what we need help with. I would sell the house, but still want the balance to be accurate. My husband and I have made payments on this loan for 10 years ... money that has gone to XXXX XXXX Company, XXXX, and AHMSI all of which both XXXX XXXX and Ocwen refuse to give an accounting of. That 's almost {$300000.00} in payments we made ... included we have lived in a rental trying to work this out and because XXXX XXXX has dismissed the action and reopened it we have been stuck in a rental paying someone else 's mortgage all this time. Money that all along could have been going to my home. <P/>Of course I have several issues with XXXX XXXX as they are claiming to be the lender, which we know is not true as they do not lend to residential mortgages. But they really are n't who I need help with and because we really need to pick and choose our battles. The more important battle is with Ocwen ... how do they fit in and where did they get their numbers? And how is it legal to offer someone a loan without looking at any of our financials or stepping foot on the property. They were offering us a loan for more than our original loan. On top of it, they were offering it with a balloon payment and to only my husband. No one in their right mind would take that offer. We would be setting ourselves up for failure. Nothing seems right about their involvement. And we 've already been screwed by the banks once before. <P/>
Again for the past seven years we 've been paying someone else 's mortgage. We were locked out of our house, and we 've had to endure years of back credit all for missing XXXX payments as they advised ( which all occurred after we put almost {$300000.00} of payments into our house ). And now here we are, still in limbo ... with the possibility of officially losing our house to XXXX Bank who does n't have one dime invested in the mortgage and Ocwen who we have never dealt with.

Company response to consumer: Closed with explanation