Consumer complaint received 2017-08-15 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: Navient Solutions, LLC.
State: IL

Complaint narrative:
I am having trouble with a XXXX Student Loan, that was bought by Navient previous XXXX XXXX. I filed a Bankruptcy last year XX/XX/XXXX and worked out a deal with my lenders. Everyone except the XXXX student loan worked out a deal. However, they did n't appear in court because they had sold the loan to Navient. Long story short, I am unable to pay the monthly payment on the XXXX loan that is now owned by Navient. My lawyer XXXX XXXX has been trying to roll the XXXX loan into the Navient Settlement, and to finally work out a payment arrangement. I can not pay the loan currently because all my money is going towards the Navient settlement and other student loan settlements set forth in the adversarial hearing through the Chapter XXXX Bankruptcy that was discharged XX/XX/XXXX. XXXX XXXX XXXX is servicing the loan. I called them to explain that my lawyer XXXX XXXX is working with Navient to roll the XXXX loan into the new agreement for repayment. Navient has stated that they will not be able to do anything until all the loans roll over completely sometime beginning early next year of XX/XX/XXXX. I contacted XXXX through the CFPB and they stated they could not do anything to forberance or defer the loan payments because they do not own the loan. Navient is dragging their feet rolling the XXXX loan they bought into the settlement that was done through the court. 1. I can not pay the amount that is owed to the loan and continue to pay the other loans that I agreed to in court with Navient. 2. The only way this can be solved is if Navient puts a forbearance or deferment on the loan until they roll it into the agreement through the chapter XXXX bankruptcy that they have agreed to do. I have called XXXX XXXX XXXX to ask for a deferement or forbearance and they will not allow it they believe I am still in bankruptcy and that is not true. Also I can not afford a modified payment on the existing loan for XXXX because all my money is going to Navient directly for the other loans on the new agreed terms through the bankruptcy. I have been trying to get this worked out for over the last 3 months, before XXXX affects my fathers credit and mine. I need Navient to put a deferement on the XXXX loan until they can figure out how they will wrap up that loan into the chapter XXXX agreement terms and settle that without using the servicer XXXX. XXXX has refused to help extend, modify adjust or allow me to defer my payments even though they know that Navient is working with my lawyer. I need Navient to put a deferment on payment until they can roll this loan into the agreement we made with the court during our adversarial hearing. I can not make any payments on this loan. This is why I had to file ch. XXXX and show my income, what I could and could not afford, and renegotiate the loan agreements. I have no money to make all these payments, and if this continues I will fail on my newly renegotiated agreement with Navient attached below. No one is communicating and it is hurting me because I can not afford to pay these loans. FINALLY XXXX XXXX XXXX said that Navient who owns the loan, can offer a special deferment at their discretion until this gets resolved. They stated that Navient can defer the XXXX loan they just bought, as long as Navient told them they could at their discretion. Right now XXXX XXXX XXXX will not defer or forbearance the loan until directed by Navient ( who now owns the XXXX student loan previously owned by XXXX XXXX )

Company response to consumer: Closed with explanation