Consumer complaint received 2026-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: B9, Inc.
State: SC

Complaint narrative:
I have broken my phone and I had contacted them cuz I could not have access to my account cuz I couldn't log in XXXX told me to give her a new number and then I was being ignored and then when I finally got her back on the phone she tells me just go to another ATM and mind you I'm not allowed through your company to have a physical card but only a virtual card as she told me cuz I requested one a physical one because I don't want to ever have to go through this again and I just wanted her to unlock my my card my virtual one so I can pay my bills and she wouldn't do it but she she unlocked it but not unlocked online purchases and then the next morning I'm sending emails say I need somebody to please help me cuz I don't want other companies trying to take my money when I have electricity and water that's due my bills are due and I really need someone to talk to me please soon or just tell me what I'm supposed to do because my phone 's broken I just purchased a new one but I don't know how to set the new phone up yet I was being ignored and have a smart email smart comment emails coming back at me and then being ignored on the emails and calls I talked to XXXX XXXX and XXXX well I just got done talking to XXXX and lo and behold but when I hang up with him he stopped answering my calls when I I updated my symptoms the picture of my ID with my face and a date and a Time now all of a sudden now I'm being there's an error when I call the number there's an error so it hangs up on me and I've been calling for like XXXX minutes now it's been going on all day and I told him please talk to me because I don't want another company taking my money out so then I can't pay my other bills I need help right now please and this what and I'm XXXX I was XXXX XXXX XXXX XXXX I can't XXXX I ca n't XXXX I have to rely on people to take me places and I had no phone access to even get rides today only by email would be XXXX so I couldn't even order a XXXX to go get the money so I can go pay my bills nothing this happened a couple few times now in the last couple months I have no access I'm still locked out of my account right now and all they had to do just change my brand new number that they have and they have not done it now I'm being ignored and I talked to XXXX at XXXX is XXXX right now and still have not got nothing back from him no update and it only takes XXXX minutes to update my number with him I want something done because this company I'm closing my account right when I get my money out but this company does not belong in existing I pay over {$20.00} a month on your membership including plus {$4.00} for me to transfer money out so I can pay bills Each transaction like they consider themselves as a ATM and XXXX she just doesn't belong working there at all and I don't care she reads this she just doesn't she's a smart XXXX and yes they might tell you yes I did I sent them an email going flipping out because when I got that smart email that's what made me snap because I've been calling I mean I mean I mean I'm not calling I've been emailing and emailing begging for somebody to please help me before it's too late and I can't pay my light bill because I I don't want to be stuck in the dark being XXXX I'm XXXX and they want to act like XXXX excuse my language but that's how exactly how they were so they made me turn out to be one too it's been XXXX days I've been locked out of my account XXXX days and here 's a darn thing they never asked me for my ID and my picture before when I've been locked out of my account and with XXXX she never has and I even told her that but I'm my worst time ever when the phone breaks and everything I'm telling her I'm using somebody's phone and I have to give them the phone back I'm like I'm trying to hurry up trying to explain everything to her then all of a sudden that she needs my ID so I had to ask for a ride to get back home then they left and I had no phone access I mean no food in the house and she just don't she just she just don't belong working there that's all I got to say I'm not very fine for I'm just not finding the company at all it's been problems after problems after problems please do something about these people

Company response to consumer: Closed with explanation