Consumer complaint received 2025-08-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Meta Payments Inc.
State: SD

Complaint narrative:
On XXXX XXXX, 2025 my XXXX, MetaPay and XXXX accounts were defrauded by an unknown perpetrator who had hacked the XXXX account of a friend ( who ironically happens to be a manager in the fraud department XXXX XXXX ). 

This fraud and XXXXXXXX XXXX XXXX  was a direct result of lack of security within Meta. As Meta warns I was using no outside app, account or service, though solely on XXXX between those represented as known individuals, XXXX and Meta Pay. Nor was I contacted outside of XXXX or XXXX, all of which you purportedly claim to be safe use of Meta products. 

According to Meta 's claims, this activity should be easily tracked as it all occurred solely within XXXX, XXXX, and Meta Pay. 

The {$1500.00} which was sent to Meta Pay from XXXX, was fraudulently charged to my XXXX account. I was not using XXXX at the time nor did I initiate or approve this transaction. I did not enter a passcode on Meta Pay as your site claims is required. 

The details of these transactions say they were paid to my friend XXXX XXXX XXXX, which they were not. 

The funds were never accessed from my XXXX  account as I closed my bank account and files a fraud claim prior to this happening. XXXX denied my fraud appeal and charged my account $ XXXX that needs to be addressed. 

Below you will find additional information regarding the transactions : XX/XX/year> XXXX {$1000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX Pay - {$1000.00} XX/XX/year> Money sent " Transfer to XXXX XXXX XXXX '' XX/XX/year> XXXX {$500.00} XXXX XXXX MetaPay XXXX XXXX XXXX XXXX XXXX XXXX - XXXX XXXX XXXX XX/XX/year> Money sent " Transfer to XXXX XXXX XXXX '' XXXX has denied the fraud claim and say that it was sent Friends and Family, which I had no part in, and did not do. I never accesed XXXX. This is absolute fraud. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX @ XXXX Fraudulent Payment went to XXXX I request you refund my {$1500.00} as a direct result of the above fraud. 

This fraud has been reported to local, state and Federal agencies including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Report Case # XXXX Federal Trade Commission XXXX Report # XXXX The Honorable XXXX XXXX United States Secretary of Homeland Security And Former Governor of the State of South Dakota XXXX 

XXXX XXXX XXXX XXXX XXXX XXXX United States Senate ( I met in his office personally with his staff ) XXXX XXXX XXXX  XXXX XXXX XXXX South Dakota Attorney General Consumer Finance Protection Agency -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Meta 's website claims the following including requirements to verify identity to utilize Meta Pay, which apparently is not the case. Additionally I find it ironic and telling, that the largest tech company in the world require individuals to contact them only by obsolete hard copy mail and withhold all information of emails and phone numbers from the public. I see that Meta plans to grow XXXX  Meta Pay system though I suggest they scale carefully to avoid situations such as this. 

Meta Claims Meta Pay lets you make secure payments on XXXX, XXXX and XXXX. 

From here you can add a payment method, create and set up a PIN, and find your payment activity. 

We will continue to expand Meta Pay to more countries, apps, and people over time for a seamless payment experience across our apps. 
Once you enter your payment method and account information, you can use Meta Pay to make purchases, send money or donate within XXXX, XXXX and XXXX. Availability and use cases vary by country. 

ID requirements with Meta Pay Meta Pay ID requests Verify your identity for Meta Pay Types of IDs that XXXX accepts Review settings related to your ID being stored on XXXX XXXX and XXXX. This may look like : Buyers or sellers requesting you contact them by a method outside of XXXX or XXXX such as XXXX, phone, text or email - especially early in your conversation. 
Conversations that are routed off of XXXX or XXXX make detecting scams difficult to track. 
Requests to contact other individuals ( example : relatives of the seller ) that are not the true owner of the XXXX account. 
Users contacting you about a XXXX  listing outside of XXXX  XXXX  or emails directly from the seller telling you that there was something wrong with your -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- This fraud and XXXXXXXX XXXX XXXX has been reported to the following : XXXX Fraud Case # XXXX XXXX XXXX @ XXXX Fraudulent Payment XXXX XXXX XXXX XXXX We've completed our review of your unauthorized activity case, and weve determined there was no unauthorized use. 


Based on our review, we found this transaction is consistent with your XXXX payment history. 
If we confirm the transaction ( s ) were unauthorized, we'll refund you the full amount. We'll also reverse any unauthorized activity or assist you in restoring your account. 


If you want to change your case reason, you can do so in the Resolution Center. You can also check the status of your case there. 






I expect a refund of the {$1500.00} I lost due to fraud within your purportedly safe Meta system. 

From XXXX : Here are the details of the XXXX or more transactions you didn't recognize or had issues with : Transaction ID : XXXX Transaction amount : {$1000.00} USD Recipient email : XXXX Transaction ID : XXXX Transaction amount : {$500.00} USD Recipient email : XXXX XXXX

Company response to consumer: Closed with monetary relief