Consumer complaint received 2024-02-28 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NE

Complaint narrative:
On XX/XX/XXXX I sent a wire draft in the amount of {$10000.00} USD from my Wells Fargo business account to my personal account at the XXXX XXXX XXXX XXXX XXXX. After multiple contacts with XXXX XXXX to verify receipt of this wiredraft, I was informed the transfer was never received. 

I contacted Wells Fargo on XX/XX/XXXX to report the problem and requested cancellation of the wire draft and was given a case number. On XX/XX/XXXX I contacted Wells Fargo again for an update on my case. I was told by a Customer Service person, the case was open but no comments or updates were available. And that it appeared nothing had been done to retrieve our overdraft funds. The Customer Service person further said, it would be best at that point to issue a NEW Case Number and start over. She also said she would put an escalated note in an attempt to receive some attention to my case. And NEW Case Number was created... ( This was now 3 weeks after I filed the 1st case with Wells Fargo with NO action had taken!!! ) On XX/XX/XXXX received an email from Wells Fargo, stating they needed more time to respond to my concerns. Further stating they would follow up with me by XX/XX/XXXX. On that date I received another email stating they needed more time and would follow up with me by XX/XX/XXXX. ( This would now be 3 months after my 1st contract with Wells Fargo, to file my complaint, which was totally unacceptable! ) During this 3 month period I tried multiple times to reach someone with authority to determine why I can't get the matter resolved. I was given the name and phone number of a so-called Senior Manager. I called this person multiple times leaving many messages regarding my problem and I NEVER received a phone call back!!!! It was clearly obvious that Wells Fargo had NO interest in helping me get our money back!!! 

On or about the last week of XXXX, I filed a complaint with the XXXX XXXX XXXX. On XX/XX/XXXX I received a letter from Wells Fargo stating they sent " 4 '' recalls from XX/XX/XXXX to XX/XX/XXXX in an attempt to get our money back from the beneficiary bank, who responded there were no funds available and their wire recalls were denied! ( Keep in mind these so-called recalls were sent at least XXXX weeks after I contacted Wells Fargo for help in getting our money back. ) Lastly I filed a complaint with the Control of Currency against Wells Fargo only to get a letter from Wells Fargo saying, they reviewed the matter previously addressed on XX/XX/XXXX and as there was NO new information provided, they were Closing the Case as of the date off letter provide on XX/XX/XXXX. Again total lack of lack of concern regarding the recovery of our funds! 

I've been a customer of Wells Fargo for 22 years and receiving such treatment is totally unacceptable. It's totally clear, and I have all the dates, Wells Fargo never attempted to help get our money back for at least 4 weeks. And I personally wonder if any attempts were made... 

Wells Fargo Bank as posted on the internet, has massive issues with XXXX 's of different types of consumer issues. It appears my issue is just XXXX of many! 

I respectfully request your help in getting our {$10000.00} USD back as I think Wells Fargo did NOT act in a prudent timely manner or act at all at any time to help get our fund back... All this is documented. 

Thank you in advance for your assistance,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation