Consumer complaint received 2025-01-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Propel, Inc.
State: IL

Complaint narrative:
I filled a report with my bank Providers card services also known as Propel Bank. XX/XX/XXXX, XXXX XX/XX/year> my account was compromised and I had {$1300.00} stolen I made the report and was to get a provisional credit. With this being stated My XXXX was stolen and they hacked into my apps I had my XXXX XXXX linked to my personal bank account the woman made transfers and I am on Social Security XXXX she transferred my whole check into XXXX XXXX and used her own personal XXXX XXXX card to withdraw the money I reported this also to XXXX XXXX  I was never given a provisional credit from my bank because they stated that it wasnt fraudulent activity beings that it was done as if I had sent the transfers I did report at the time to my phone company and suspended my line with XXXX XXXX sent the bank all documentation they requested at the time my number I had for 13 years with Boost XXXX I was denied by XXXX XXXX as well for the same reasons even though you could clearly see the woman used her card several times to make withdrawals her names XXXX XXXX from XXXX IL from this occurrence I wasnt able to make my XXXX rent and I was evicted from my Apartment of 7 years in a fraudulent way I need help with that situation also however unfortunately I went to jail ( XXXX XXXX ) from XX/XX/XXXX - XX/XX/XXXX my bank account had been again compromised I again called and made my report and I was sent all the paperwork to sign off again promised a provisional credit waiting for a new debit card to come again a week passed and I called to get my account number because I wanted to make a transfer I still had funds in my account I was then told I was sent a email that I never received my account was closed because I reported fraudulent activity however they wouldnt release my money it was almost {$400.00} I at this point was beside myself and demanded a supervisor right away customer service is poor the worst ever I was laughed at called names and slammed on hold many different times transferred to 3 different departments without being told the supervisor had just as poor customer support Im not secure what kind of bank this is however I know they failed me by making sure my money was protected at this point twice I was resent this email and this is how I was told my account was closed I was told I would receive a paper check in 10 business days and hung up on I called back about a week later to be told my funds were still in my CLOSED ACCOUNT and they again refused to transfer my money I demanded higher up management and was refused my SS and DOB was data breached and my identity was stolen Im XXXX on the XXXX XXXX and XXXX on the XXXXXXXX XXXX XXXX different websites nation wide bought my identity and not just mine they stole more than that it was family info banking info my childrens info any information on me they have including my medical information Ive had medical fraud going on now Ive had my phone company data breach my DOB and SS this was from XXXX Ill get back on the phone at a different time Im now experiencing the worst cybercrimes in my existence ever they have invaded my last three phones and my now 3rd phone company Im with Ive had utilities opened in my name in different states addresses on my credit reports that wasnt mine different states phone numbers opened accounts loans theyve bought cell phones they have XXXX my credit dry I need help getting that all off I was only XXXX points away from buying a house back to the bank sorry its so much I need help please I was told XXXX days XXXX XXXX would have my paper check at my door it finally came after about 15 days all together its around XXXX XXXX that was stolen from me the bank also allowed for someone to change my personal account information into a different email phone number address as well sent a debit card out I was informed Ive been failed in many ways I just want my money thats whats fair I have been treated more than poor and I even reported this to the cops credit bureaus I have a insurance adjuster Im trying to get back whats to be replaced I didnt have identity theft insurance for nothing however they have compromised my XXXX and XXXX accounts and Ive had one heck of a time being able to verify my identity this has caused a lot of problems in my life I do have all the documentation from my bank showing what Ive reported its much to long to submit via email online I can fax it please I need my money and Im homeless now from the lack of security I never shouldve been given from a bank your supposed to trust was with them for 5 years roughly direct deposit I had with them Ive sent everything in to send and had nothing besides no calls back from them because Im demanding my money back asap its not ok this is being done to me and Im not getting help from anyone on a legal standpoint so Im hoping you can help me ASAP PLEASE I will send a few documents over so you see what I do have from my bank Im also sending my affidavit of identity theft and fraud in this complaint Thank you in advance XXXX XXXX

Company response to consumer: Closed with explanation