Consumer complaint received 2026-04-20 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: WorldRemit Corp.
State: GA

Complaint narrative:
b'I am filing a complaint regarding a delayed international remittance transfer through XXXX from my U.S. bank account to my own personal bank account in XXXX.\n\nI initiated the transfer on XXXX, and it has remained stuck in In Progress status while the app also shows Action Required.\n\nDespite this, when I contacted XXXX support multiple times by phone and through the in-app chatbot, I was repeatedly told that there is nothing further I need to do.\n\nThis creates a direct contradiction:\nthe app states Action Required, while customer support states that no action is required.\n\nTransfer details:\n - XXXX account: XXXX\n - Date initiated: XXXX\n - Amount sent: XXXX USD\n - Sending account: XXXX Checking XXXX (My personal checking in USA)\n - Receiving account: XXXX Savings XXXX (My personal account in XXXX)\n\n\nI have already completed identity verification, and my XXXX bank account is fully authorized to receive international transfers.\n\nI regularly complete this same transfer route successfully using XXXX without issue, so this does not appear to be a recipient bank problem.\n\XXXX has failed to provide:\n - a written explanation for the delay\n - the reason for any compliance hold or transfer hold\n - a clear resolution timeline\n - proper dispute handling despite repeated support contact\n\nI also attempted to formally escalate this issue by email to XXXX and XXXX, but received an automated response stating that these inboxes are no longer monitored and that customers must use chat or phone support instead.\n\nThis means there is effectively no proper written escalation path for customers trying to resolve urgent transfer problems involving delayed funds and financial losses.\n\nDespite repeated contact through chat and phone, I have not received a clear written explanation for the delay, the reason for the Action Required status, or proper dispute resolution.\n\nThis transfer was intended to pay my monthly rent of XXXX XXXX\n\nBecause the transfer did not complete, I was forced to resend the funds using XXXX in order to avoid further penalties. Despite doing so, I still incurred a rent late fee of XXXX XXXX\n\nThis caused direct financial losses including:\n - Rent late fee: XXXX XXXX\n - Additional transfer fees charged by XXXX\n - Foreign exchange losses caused by the difference between the XXXX and XXXX exchange rates\n\nExchange rate comparison:\n - XXXX: XXXX XXXX XXXX XXXX XXXX\n - XXXXXXXX XXXX XXXX XXXX XXXX XXXX\n\nThese losses were avoidable and occurred only because XXXX failed to complete or properly resolve the transfer despite repeated support contact.\n\nI am requesting:\n - immediate completion of the transfer OR immediate cancellation with expedited refund\n - reimbursement of transfer fees and direct financial losses caused by this delay\n - reimbursement of the rent late fee, XXXX transfer fees, and exchange rate loss\n - written confirmation of the reason for the hold and required next steps\n\nI believe this reflects poor remittance transfer handling, inadequate dispute resolution, failure to provide proper escalation channels, and failure to properly support consumers during delayed international money transfers.\n\nXXXX XXXX XXXX

Company response to consumer: Closed with monetary relief