Consumer complaint received 2025-04-14 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Earned wage access
Issue: Issues with repayment — 
Company: Payactiv, Inc.
State: CA

Complaint narrative:
I found out thru my employer that payactiv is the " other deduction '' that collects out of my checks every XXXX weeks for the last XXXX  years. XXXX of XXXX when this was introduced to all employees as part of our benefits ( memo via email from employer ) that have a complete full access to all employees files using a single sign on and able to access everyone work hours to determined how much an employee can advanced. I did not sign up for this and never have an account with them.I able to print out all of the transaction from work and immediately call the company payactiv to make a complaint last XX/XX/XXXX of XXXX and asked to stop any transaction and reported that XXXX  years of all deduction taken directly from my paycheck without my knowledge is illegal. Year XXXX deduction of almost {$11000.00}, year XXXX deduction of almost {$22000.00} and year XXXX {$2700.00}. After filing a complaint last XX/XX/XXXX Payactiv still able to take out money. I filed a complaint to our XXXX XXXX and ask to do investigation regarding the fraudulent account that collects money directly from my paycheck since payactiv have access to all my personal files. After a month of investigation i received email at work from Payactiv that they are not responsible and given me a separate email stating that i will not be able to use their service anymore and the account will be closed. I notified my employer XXXX medical care regarding this account and send a rebuttal letter to my employer to reopen the case and i also request to payactiv the full report of their investigation. No report was given to me by payactive and the case i reopen to my employer ended my 24 years of service last XXXX XXXX, I got fired for filing a complaint and asking the " other deduction '' coded on my paychecks.I was accused of violating our code ethic of honesty and integrity and for denying having a payactiv account and trying to collect money fraudulently to Payactiv. None of the complaint i filed gave me any kind of explanation of their investigation. Memo from my employer introducing this company last XX/XX/XXXX to be part of our benefits and another memo after XXXX months that this payactiv have received XXXX of transactions that in XXXX  months this company Payactiv made {$14.00} millions dollars and memo that giving all employees additional /higher amount to enjoy the benefit /helped employees using their earned wage to advance. And the result of me losing my job that i worked with dedication, my blood sweat and tears that i put in for XXXX years of service and the accusation are not right. I was treated unfairly and didnt given a chance to hear and show my evidence. If XXXX of transaction done and i am XXXX victim of creating fraud using payactiv account that have access to my personal files and able to directly collect payments without my authorization. And on a short period of time made $ {$14.00} XXXX dollar with XXXX XXXX transactions is a lot and the employees are not aware of our personal files being out there for other companies.

Company response to consumer: Closed with explanation