Consumer complaint received 2026-05-21 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: NY

Complaint narrative:
My XXXX Nissan XXXX broke down in XXXX the XXXX XXXX, I brought it to the dealership 's service for them to fix they held my car for over a month did not give me a loaner car and did not give me a definite answer on when they will start to fix it or contact my warranty, I had to rent a car for past 3 weeks costing me over {$2500.00} also I was told when they finally contacted my extended warranty that it would be covered for the transmission and some other repairs but not all repairs which was a total of {$25000.00} which I have the bill from them them. On XX/XX/XXXX I received a call from Nissan of XXXX XXXX the dealership stating they had a vehicle for {$32000.00} and that the extended warranty will not accept any claims meaning they will not pay for the car to be repaired and was told that they will take the car out of my hands which was still in their service shop and to come down and look at the car I have the cash sale price advertised in the window of the vehicle and the final cost would be XXXX and by that time after making the deal I wasn't told the total cost of the car and also he told me I finance at 5 % which was totally different from the contract it was 5.9 % also I was dealing with two different dealers at separate times so with the cost of the vehicle that was priced at {$34.00}, XXXX plus the security Plus in which state they charge {$5000.00} which is warranty and sales tax the total price came up to XXXX and the money down plus the trade in I gave them which was totally {$6000.00} my finance every month is to pay them {$850.00} a month. When I called my extended warranty service on XX/XX/XXXX Friday to cancel and I asked him why they did not accept my claim they said they did not receive any calls from the service department of Nissan after the first two weeks and that they said they just called half an hour before I called putting in their own claim after I traded and purchased the new car. So I believe that as a fact that I was lied to into purchasing a car after they lied and said that my warranty was not covering anything and they're also have notes and recorded phone call launching their own investigation I didn't receive any of my old plates which they were supposed to do and also charge me a extra {$27000.00} with no explanation which I can not tell because they was not handing me paperwork they was making me sign off of small screen which you can not see the paper documents until after you sign and they make copies and handed it to me I believe that my car could have been repaired and there was no need for me purchasing a new car they held my car for over a month with no notice on when they're going to repair it with no loaner car saying they ran out of loner vehicles, they lied about the claim, also I was told several times by the dealer that the claim was not accepted. Also I have good credit and I believe that even with the trade-in they actually charge me {$73000.00} dollars for a vehicle only worth {$34000.00} and the features should not even add up to the extra {$3000.00} to make it {$34000.00}. I could have got my car fixed and not deal with this matter or the still the ship and I believe that they dated me by lying about my warranty and I still haven't received a title or my plates, also I have been dealing with empire of Nissan and Nissan of XXXX XXXX for the past 10 years and each time it has been an issue whether they destroyed my credit overpriced me on a vehicle this is my third vehicle with them Also the number of the warranty company you can contact them because they will have records and notes is national administrative service company the number for claims is XXXX and customer service is XXXX and my policy number is XXXX and the reason why I didn't go back to the dealership I had bad experience with empire of Nissan in XXXX and things didn't get resolved

Company response to consumer: Closed with explanation