Consumer complaint received 2025-12-20 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: DailyPay, Inc
State: CA

Complaint narrative:
FORMAL COMPLAINT UNPAID WAGES, ACCOUNT LOCKOUT, AND DECEPTIVE PRACTICES To Whom It May Concern, I am submitting this formal complaint regarding unpaid wages, account lockout, and deceptive business practices connected to my employment and payment processing through your platform. 

Background I was hired to work through XXXX and, as a condition of receiving payment, was required to download and use specific applications connected to my earnings and payroll. From the start of my employment, I was paid only approximately half of my earned wages each day, with the understanding that the remaining balance would be paid on the official payday. 

Failure to Pay Earned Wages On my scheduled payday, my paycheck did not arrive. When I contacted support, I was informed that my account had been closed for suspicious activity, without explanation, evidence, or prior notice. 

I was repeatedly told that access would be restored within XXXX hours, yet : I still have no account access I can not view statements I can not see transaction history I can not retrieve my earned wages Partial Deposit & Missing Funds I was later informed that my paycheck deposit was {$1200.00}, yet only {$160.00} was actually deposited to me.

No explanation has been provided for the missing balance, and I have been denied access to documentation that would explain where my money went.

Account Lockout & Denial of Recourse By locking my account, you have : Prevented me from accessing my own wages Prevented me from viewing statements or records Prevented me from disputing transactions Prevented me from withdrawing funds owed to me Despite multiple calls, I was hung up on repeatedly, transferred without resolution, and given conflicting information. This constitutes denial of due process and bad-faith handling of wages.

Deceptive Survey Practices Additionally, your company uses a misleading, AI-generated survey at the end of customer service calls that manipulates responses. 
The survey reverses standard rating logic ( for example, 1 meaning yes or helped ), causing customers to unknowingly submit false positive feedback. This practice is deceptive and designed to misrepresent customer satisfaction and silence legitimate complaints.

Legal Violations Based on these actions, I believe your company has violated, at minimum : Wage and Hour Laws ( failure to pay earned wages ) Unfair and Deceptive Business Practices Good Faith and Fair Dealing Consumer Protection Laws Improper Withholding of Funds Failure to Provide Wage Statements Demand for Immediate Resolution I demand the following actions be taken immediately : 1.Full payment of all earned wages, including the missing balance of my paycheck 2.Immediate restoration of account access 3.A complete written accounting of all deposits, deductions, and transactions 4.Written explanation for the alleged suspicious activity 5.Confirmation that my employment record has not been falsely flagged If this matter is not resolved promptly, I am prepared to escalate this complaint to : The State Labor Commissioner The Attorney Generals Office The Consumer Financial Protection Bureau Any other applicable regulatory or legal authority I am documenting all communications and will pursue all remedies available to me under the law. 

This situation has caused significant financial harm, emotional distress, and disruption to my livelihood. 
I expect immediate corrective action.

Company response to consumer: Closed with explanation