Consumer complaint received 2024-10-20 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SUNRISE CREDIT SERVICES, INC
State: CA

Complaint narrative:
On XX/XX/XXXX I received a notification from one of my credit reports that my credit score had dropped to a major derogatory mark on my credit report. I immediately checked my credit report and found a collection agency had put on my account, on behalf of XXXX, that I had an outstanding balance of {$600.00} which had not been paid. I have not been a XXXX customer since XXXX of XXXX, I have never had any equipment from XXXX and my final bill from XXXX actually had a credit due to me, which was paid to me. 

I contacted XXXX repeatedly through their online chat and was repeatedly told I didn't own anything and I should ignore the notices. <insert eyeroll> I found the phone number for XXXX XXXX and called there and was connected to the Executive Team. They could not determine why I had been turned over to collections. At this time I was also calling XXXX XXXX as well to try to determine why this was happening. After many, many calls, where they repeatedly told me they had sent multiple notices and had texted me as well but the texts came back as non-deliverable. They gave me the last four of the number they had been texting and it was a number I had never had. When I requested a detailed description of charges they told me I would have to file a police report to receive that information - but yet they were doing nothing to determine whether it was a valid collection. When I pushed even more I was finally told the address they were sending the notices to - a different apartment in the building I live in. I am in XXXX  XXXX, the notices were going to XXXX  XXXX. I continued to ask questions and the person I was speaking to asked me if I'd ever gone by any different names. I told her the last name I had when I was married - in XXXX and changed back in XXXX. She then asked me if I'd ever gone by XXXX. I have not but at that moment things clicked. I am XXXX, with 1 XXXX, XXXX. There was a tenant in my building by the name of XXXX XXXX 2 XXXX XXXXs ) XXXX. She lived in XXXX  XXXX and after checking with my building manager I found that the last XXXX of the phone number they were texting was indeed hers. Unfortunately, XXXX XXXX was murdered in XXXX of XXXX. How XXXX decided to assign her outstanding debt to me, someone with a different name, different address, different phone number and different social security number is unconscionable. XXXX provided them with all of my personal information, even though the debt had nothing to do with me. I have been attempting to get this resolved all week and two night after, on XX/XX/XXXX, the person I was speaking to - a part of the Executive Team - told me I needed to stop calling. 

Not only is a collection record which is not applicable to me listed on my credit report ( lowering my credit score by over 125 points ) but a name which is not mine is now listed in the " Also known as '' section of my credit report. 

Here is a list of all the actions I have taken to date : XXXX XXXX XXXX Received email stating major derogatory mark on my credit report Sunrise XXXX XXXX XXXX Contacted repeatedly to be connection to a XXXX representative, no answer XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Contacted repeatedly to be connection to a XXXX representative, no answer Sunrise XXXX XXXX XXXX Contacted repeatedly to be connection to a XXXX representative, no answer Sunrise XXXX XXXX XXXX Told XXXX XXXX representatives systems are down, call back tomorrow XXXX XXXX Online 'chat ' - Anshpreet - I have zero balance and had my own equipment, just ignore collections XXXX XXXX Online 'chat ' - XXXX - I will get this removed for you XXXX XXXX XXXX XXXX Nothing showing up under my address, looked up my SSN and found account. Sent multiple letters and texts which came back as undeliverable. Texts sent to number ending in XXXX - I have never had a number ending in XXXX. I need a report that shows I returned the equipment, which I never had, for this to be cleared up. 
XXXX XXXX XXXX XXXX Talked to XXXX - No Balance and no equipment, not finding anything on their end. Call collections at XXXX - called and # not in service XXXX XXXX XXXX XXXX XXXX Team, XXXX, call collections at XXXX - number no longer in service XXXX XXXX XXXX XXXX XXXX Team, XXXX, escalating it XXXX an XXXX, Case # XXXX XXXX XXXX XXXX XXXX XXXX Team - first helpful person XXXX XXXX XXXX XXXX Talked to XXXX, requested description and list of charges and notice XXXX debt. Told I have to file a police report to get this. 
XXXX XXXX XXXX XXXX Spoke to XXXX, XXXX directed me to complete fraud report and send in. To reach her call XXXX, x XXXX Gave me ticket # XXXX XXXX XXXX XXXX XXXX XXXX to XXXX and FINALLY got some answers. Last name on account they have is XXXX, XXXX  number is XXXX, last 4 of phone is XXXX. This person lived in my building and was murdered in XXXX of XXXX. 
XXXX XXXX XXXX XXXX Trying to reach XXXX - XXXX number not working XXXX XXXX XXXX XXXX Trying to reach XXXX - XXXX number not working XXXX XXXX XXXX XXXX XXXX to reach XXXX - XXXX number not working XXXX XXXX XXXX XXXX Trying to XXXX XXXX - XXXX number not working Sunrise XXXX XXXX XXXX Trying to reach XXXX - XXXX number not working XXXX XXXX XXXX XXXX Sunrise XXXX XXXX XXXX XXXX acct XXXX for XXXX to clear XXXX XXXX XXXX XXXX XXXX Filed police report, Report # XXXX XXXX XXXX XXXX XXXX Told to XXXX calling " XXXX XXXX XXXX XXXX XXXX from XXXX XXXX calling to follow up. Gave him all information - last name, apartment number, last 4 of phone, Account number from XXXX XXXX of XXXX on XX/XX/XXXX nothing has been resolved. The collection is still on my credit report and under names known as XXXX XXXX XXXX is listed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation