Consumer complaint received 2024-11-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I have two fraudulent accounts that have appeared on my FICO credit report, which I do not recognize and believe to be the result of identity theft and fraud. The accounts in question are : XXXX XXXX ( Account Number : XXXX ), opened on XX/XX/year>. XXXX XXXX XXXX ( Account Number : XXXX ), opened on XX/XX/year>. These accounts have led to multiple unauthorized hard inquiries and fraudulent collection activities being reported on my credit file. I am requesting the immediate removal of these fraudulent items from all of my credit reports. Additionally, I demand that all collection activity associated with these accounts be halted in accordance with my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). I am writing to file a formal complaint regarding accounts listed on my credit reports under the name XXXX XXXX XXXX, associated with XXXX XXXX. I am unaware of these accounts and believe their presence on my credit reports is inaccurate, fraudulent, and in violation of the Fair Credit Reporting Act ( FCRA ). Upon reviewing my credit reports from Experian, XXXX, and XXXX, I identified the following significant issues : Unrecognized Accounts : I have no knowledge of these accounts and do not recall entering into any financial agreement with XXXX XXXX XXXX or XXXX XXXX. Previous Investigations Lacked Proof of Verification : Experian, XXXX, and XXXX previously conducted investigations into these accounts at my request. However, despite their claim that the accounts were " verified, '' they failed to provide any documentation or proof substantiating how the accounts were verified or authenticated. This failure to verify violates the accuracy and transparency requirements of the FCRA. Discrepancies in Reporting : Experian and XXXX report the account as " Paid Off, '' while XXXX lists it as " Open, '' indicating conflicting and inaccurate information. The account responsibility is classified as " Joint '' by Experian but " Individual '' by XXXX. Furthermore, no information about a joint applicant is listed, which is highly suspicious and indicative of fraudulent activity. Fraudulent Reporting : The absence of information about a joint applicant while listing this account as " Joint Responsibility '' is fraudulent. This omission not only raises red flags about the authenticity of the account but also fails to comply with the FCRA 's requirement for complete and accurate information. 
Incomplete Payment History : Experian provides a 24-month payment history with missed payments, while XXXX and XXXX provide no payment data. This incomplete reporting fails to meet the standard of accuracy required by the FCRA. 
Complaints Filed with Relevant Authorities : I have already taken steps to address this matter by filing complaints with the XXXX XXXX XXXX XXXX XXXX XXXX, the Federal Trade Commission ( FTC ), and my local police department. The police report substantiates my claim that this account is fraudulent. These actions highlight the seriousness of this issue and my determination to resolve it. Under Section 611 of the FCRA, credit reporting agencies must ensure that all information on consumer reports is accurate, complete, and verifiable. The agencies failure to provide adequate documentation to validate these accounts demonstrates non-compliance with federal law. Since these accounts remain unverifiable, incomplete, and are potentially fraudulent, I am formally requesting that the CFPB initiate an investigation into this matter and take the necessary steps to ensure the accounts are removed from my credit reports. 
Additionally, I am attaching photos and documentation of all relevant credit report entries, discrepancies, and communications pertaining to this matter for your review. 
These attachments highlight the inconsistencies, lack of verification, and signs of fraud that I have encountered. The credit reporting agencies ' failure to provide sufficient proof of verification and their inclusion of unverifiable and potentially fraudulent accounts have caused undue harm to my credit profile and financial well being. I respectfully request that the CFPB hold these agencies accountable for their lack of compliance with the FCRA. Please keep me informed of the progress of your investigation and any actions taken to resolve this issue. I am happy to provide additional information if necessary. Thank you for your time and attention to this matter. P.S. I have heard from either of the two account in over 30 days. Original Letters are attached

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation