Consumer complaint received 2026-04-15 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem making or receiving payments
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
I am filing a complaint against Fifth Third Bank regarding repeated internal transfer delays, inconsistent account handling, and ongoing issues that have interfered with my ability to manage my finances reliably. For approximately the past six months, I have experienced repeated temporary holds placed on transfers between my own accounts within Fifth Third Bank. These are internal transfers with sufficient funds available, yet they are consistently delayed without clear explanation. These delays have interfered with my ability to make timely payments and have required me to closely monitor and adjust transactions to avoid potential issues. I have contacted the bank multiple times through their live chat support regarding these issues. These conversations should be documented within their system and reflect the ongoing nature of this problem. Despite raising these concerns repeatedly, the issue has continued without a clear resolution. In addition to the transfer issues, I would like to note a prior concern regarding inconsistent and inaccurate information provided at the branch level. At the time of opening my account, I visited a branch location with over {$1500.00} available to fund a secured credit card. However, I was informed by an employee that I was limited to depositing only {$300.00} toward the secured card. Upon later learning that higher deposit amounts were in fact allowed, I returned and made a formal complaint regarding the misinformation I was initially provided. I also have documentation confirming that I had sufficient funds available at the time of account opening. I am currently in the process of actively rebuilding my credit and have been working diligently to maintain on-time payments and low utilization. I have also recently taken on an auto loan and am focused on protecting and improving my credit profile. Most recently, an annual fee posted to my account resulted in a balance being reported that I would have otherwise managed prior to the statement closing. Given the prior issues with internal transfer delays, situations like this create unnecessary risk to my credit profile and financial stability. Overall, these issues reflect a broader pattern of inconsistent account handling and communication. The repeated delays and prior misinformation have made it difficult for me to rely on Fifth Third Bank to manage my accounts effectively. Given that this issue has persisted for over six months and has repeatedly interfered with my ability to manage payments and financial obligations, I am requesting that Fifth Third Bank provide a full explanation for the repeated internal transfer holds and take immediate corrective action to prevent further delays. Additionally, I am requesting that this matter be reviewed for appropriate compensation due to the ongoing disruption, inconvenience, and impact on my financial management. I am increasingly concerned about continuing my relationship with Fifth Third Bank and am considering closing my account, as I can not risk potential disruptions that could negatively impact my financial obligations and credit progress. If this matter can not be resolved appropriately, I am prepared to pursue further action, including arbitration through the XXXX XXXX XXXX as outlined in my account agreement. Sincerely, XXXXXXXX

Company response to consumer: Closed with explanation