Consumer complaint received 2025-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
Re : Formal Dispute of Inaccurate and Misleading Account Reporting - Account XXXX To Whom It May Concern : This correspondence serves as a formal dispute regarding the account information furnished to your credit reporting agency concerning an account with XXXX XXXX, Account Number XXXX. I am exercising my rights under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i, 1681s-2, and 1681g. The reporting of this account is inaccurate, misleading, and constitutes a violation of my rights under federal law. 

I demand a complete and thorough reinvestigation of this account, as mandated by 15 U.S.C. 1681i ( a ) ( 1 ) ( A ). I have identified multiple violations and inaccuracies in your reporting of this account : XXXX. Violation of FCRA 623 ( 15 U.S.C. 1681s-2 ) : Duty of Furnishers of Information The report indicates a " Charge Off '' status, yet it simultaneously reports an outstanding balance of {$1500.00}. This is a violation of the furnisher 's duty to report accurate information. A charge-off signifies that the creditor has written off the debt for accounting purposes and does not represent a recoverable asset on their books. While the debt may still be legally owed, the reporting of a full balance in conjunction with a charged-off status is inconsistent, misleading, and fails to comply with the legal requirement to report with accuracy and integrity. 

The continuous, repetitive reporting of the same " Charge Off '' status on a month-to-month basis for the past XXXX years constitutes a further violation. This pattern of reporting is redundant and fails to reflect any change in the account 's status. It appears to be an automated process that does not comply with the intent of the FCRA to provide an up-to-date and accurate representation of an account 's history. This repeated reporting misrepresents the account 's state over time, suggesting ongoing new negative events rather than a single, static charge-off. 

XXXX. Violation of FCRA 607 ( 15 U.S.C. 1681e ) : Compliance Procedures Your agency has failed to follow reasonable procedures to assure the maximum possible accuracy of the information it reports, as required by 15 U.S.C. 1681e ( b ). The presence of a charged-off account with a reported balance of {$1500.00} is inherently contradictory and should have triggered an internal review process for accuracy. The continued reporting of this contradictory information, as well as the monthly repetition of the same static negative event, demonstrates a failure to comply with your duty to maintain accurate files. 

XXXX. Violation of FCRA 609 ( 15 U.S.C. 1681g ) : Disclosures to Consumers The information provided in my credit report is not clear and accurate, thereby impeding my ability to fully understand and verify the data as permitted by 15 U.S.C. 1681g. The confusing nature of the reporting makes it difficult for a consumer to ascertain the true status of the debt, and I demand that you provide me with a full and complete verification of the account, including the source documents used to substantiate the reported balance and status. 

Pursuant to the FCRA, you are required to complete this reinvestigation and provide me with a written report of the results and, if the dispute results in a change to the file, an updated copy of my report, within XXXX  days of receipt of this letter. If the furnisher of this information can not verify the accuracy of the account as reported, you are legally obligated to delete it from my credit file immediately. 

This is my formal notice of dispute. I expect compliance with all applicable federal laws. A failure to perform a proper and thorough investigation will be considered a willful noncompliance with the FCRA, subject to legal action. 

Sincerely, XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation