Consumer complaint received 2024-10-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: JPMORGAN CHASE & CO.
State: UT

Complaint narrative:
First, I can provide CLEAR emails from Chase to me that will provide convincing evidence that everything I am about to state is accurate. 

Very simple story really. For years my local Chase bank did not charge me monthly checking fees as I kept a certain " threshold '' balance ( combined balance ) in their institution. Then, all of a sudden Chase started charging me monthly fees so I contacted my banker XXXX XXXX ( not easy to work with in my opinion ) XXXX as a higher level local banker told me if I would move XXXX from another institution ( ie XXXX XXXX ) into Chase investment banking then that would meet a " threshold '' of balance and then I would go back to not being charged monthly fees. I was " enticed '' shall we say to move XXXX ( that is A LOT of money ) into Chase in exchange for no monthly fees. Again ... this is all SUPER CLEAR in emails I can provide at the appropriate time. This XXXX was added to an investment account that already had XXXX so now I am " parking '' XXXX ( again..a LOT of money ) in their bank for what they documented in emails would " waive '' monthly banking fees. 

Now..for reasons that appear unclear ( maybe fraudulent..that is for you to decide ) they are charging us over {$100.00} per month in banking fees on several accounts despite us having met the XXXX threshold of holdings at their bank that they said would be required to NOT charge us monthly banking fees. 

We have XXXX clear email to document all of this when the timing is appropriate. Our banker- XXXX XXXX has been less than " timely responsive '' and we feel their actions ( to us ) seem deceptive. But we do respect regulatory bodies and want you all to determine if what they have done is misleading or fraudulent. 

We simply want all of the over- {$100.00} fees reversed. They have charged these for many months... so we need to go back several months and reverse them ALL. Keep in mind we have banked with them for well over 20 years. The person XXXXseems to be the source of the problems... but again..we want YOU to see if that is the case or not. We trust your regulatory findings. I have emailed XXXX and asked for his manager thinking that someone " higher up '' in Chase would review the situation and do the RIGHT THING and reverse these fees. XXXX WILL NOT RETURN my emails and WILL NOT provide me the name of his direct supervisor. I do NOT wish to ESCALATE this, but I believe I am running out of options and as such am reaching out to CFPB hoping some sort of " consumer advocacy '' can take place to help me ( the little guy ) fight the big bank ( Chase ) that enticed me to move a LOT of money to their institution... .which I did .... but they did not hold up their end of the agreement as laid out in a series of email. If they would simply reverse all these fees I would be happy, drop this, and we could all move on and have a great day!

Company response to consumer: Closed with explanation