Consumer complaint received 2026-05-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: WY

Complaint narrative:
On XX/XX/year>, I deposited a {$310000.00} check ( check # XXXX ) at JPMorgan Chase 's XXXX XXXX branch ( Branch XXXX ) into a newly opened business checking account for my company. The check is an account closure disbursement issued by XXXX XXXX ( c/o XXXX XXXX ), drawn on a JPMorgan Chase account making the deposit an " on-us '' item where Chase is both depositor 's bank and drawee bank. The Chase deposit receipt itself states that the check " may not be paid. '' The account was fully restricted the next morning before I had ever logged in successfully and I have had no online access since. Chase has held the deposit for 27 days under a stated " verification '' requirement they have been unable to complete. The verification line printed on the check ( XXXX ) is non-functional I have attempted to call multiple times with no answer. I have worked on resolving this nearly every day since XX/XX/XXXX. I have visited the XXXX XXXX branch in person over 15 times. I have placed or participated in more than 50 phone calls to Chase 's back office alone, with my branch manager, and on conference with him. Chase representatives have provided repeatedly conflicting information : - From XX/XX/XXXX through XX/XX/year>, Chase representatives repeatedly instructed me to " wait 48 hours, '' then " 24 hours, '' then " another 48 hours '' for information that was never provided. - On XX/XX/year>, a back-office representative told me the funds would be posted " Tuesday or Wednesday '' the following week and instructed me to call XXXX to unrestrict the account. - On XX/XX/year> ( Tuesday ), I called back as instructed. A different representative told me the prior information was incorrect and no such posting would occur. That same day, I escalated to a supervisor who assured me the matter would be fully resolved " that week. '' Nothing happened by the implicit XX/XX/year> deadline. - Around XX/XX/year>, Chase identified a back-office contact to handle the case. She has not responded to my branch manager 's emails since. Chase only provided her direct phone number on XX/XX/year> ; she does not answer when called. - My branch manager has been in continuous contact with Chase 's back office throughout this period placing calls and sending emails without resolution. - On XX/XX/year>, I called Chase 's back office and was hung up on. Subsequent calls that same day placed with my branch manager on conference produced no resolution. - Today, XX/XX/year>, my branch manager placed three additional calls to both the back-office contact and a back-office supervisor with no resolution. This pattern of conflicting representations, broken commitments, hang-ups, unanswered emails, and unfulfilled escalations has continued throughout the four-week period. As the drawee bank, Chase has full ability to verify this check through its own internal systems, yet has failed to do so for nearly a month. Chase has now closed the account but continues to withhold the {$310000.00}. Under 12 CFR 229.13, an extended hold for " reasonable cause to doubt collectibility '' contemplates resolution through payment or return not indefinite withholding. Nearly four weeks exceeds any reasonable interpretation of that provision. The current indefinite hold is causing direct financial harm, significant opportunity cost, and substantial mental and emotional toll. I am genuinely concerned about the safety of my company 's funds.

Company response to consumer: Closed with non-monetary relief