Consumer complaint received 2025-09-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: FinCo Services Inc DBA Current
State: VA

Complaint narrative:
On XX/XX/year>, at XXXXXXXX XXXX  EST, I purchased an electric scooter from XXXX valued at {$900.00}. Current also charged me a foreign transaction fee of {$27.00}, bringing my total loss to {$920.00}. 
( Attached will be all communications with XXXX, and the claim submitted to Current ) The merchant shipped via XXXX without requiring a signature, despite the high value of the item. XXXX marked the package as delivered with XXXX and photo evidence, but I never received the scooter. 

I immediately contacted XXXX, who denied responsibility and deflected to XXXX. XXXX refused to process a claim because the shipper did not request signature confirmation. I then escalated through XXXX, but they have not finalized the case. Finally, I disputed the transaction with Current. 

Current sided with the merchant based solely on XXXX XXXX evidence, ignoring my repeated statements that I never received the item. Current closed the dispute without crediting me, leaving me out {$920.00} total. 

Current Ref ID XXXX Why Currents Compliance Claim Fails 1. Regulatio

n E ( Electronic Fund Transfers Act, 12 C.F.R. 1005.11 ) -Requires financial institutions to conduct a reasonable investigation of alleged errors.

-An error includes when a consumer claims they did not receive goods or services paid for via electronic transfer. 

-Currents investigation was not reasonable because it relied exclusively on merchantsupplied XXXX/photo evidence, which only proves dropoff, not consumer receipt. 

2. Truth in Lending Act/ Regulation Z ( 12 C.F.R. 1026.13 ) ( if Current routed the payment as a credit transaction ) -Requires creditors to resolve billing errors, including when goods are not delivered as agreed. 

-Delivered as agreed can not be satisfied when a $ XXXX item is left without signature confirmation and never reaches the consumer. 

3. Federal Trade Commission Mail, Internet, or Telephone Order Rule ( 16 C.F.R. Part 435 ) -Requires sellers to ship goods as promised and places responsibility on the merchant to ensure delivery. 

XXXX failed this duty by shipping a highvalue scooter without signature confirmation, creating foreseeable risk of theft. 

4. Uniform Commercial Code ( UCC 2509, Risk of Loss ) -Unless the contract specifies otherwise, risk of loss remains with the seller until the buyer actually receives the goods. 

-Delivery under the UCC means tender of possession to the buyernot merely XXXX  leaving a box outside.

5. UCC 8.2509 ( Virginia adoption ) : Risk of loss remains with the seller until the buyer actually receives the goods. 

Virginia Consumer Protection Act ( 59.1200 ) : Prohibits misrepresentations and failure to deliver goods as promised. XXXX refusal to take responsibility, coupled with inadequate shipping precautions, constitutes a violation. 

Why This Matters Current can not claim compliance by rubberstamping XXXX XXXX. 
A reasonable investigation under Reg E/Z requires considering : My sworn statement of nonreceipt. 
Merchant negligence in failing to require a signature for a product of higher value than XXXX USD. Commonly a value which practices a minimum of signature to avoid claims. 
The possibility of theft after dropoff. ( IN THIS INSTANCE IS CONFIRMED ) Or else I would have it in my possession. 
By ignoring these factors, Currents investigation was procedurally inadequate and left me without protection. 
The image provided once again is not proof of it being received or delivered correctly, its like delivering a XXXX to the front steps, it is at risk without direct handover. The picture provided must be taken into account as well, box on stairs, which as these are townhouses theft is simple since the sidewalk is only a couple steps out making it viable for a criminal to pursue easier theft.

Company response to consumer: Closed with explanation