Consumer complaint received 2025-10-17 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: TX

Complaint narrative:
I am disputing a debt that XXXX XXXX XXXX and their attorney, XXXX XXXX, are attempting to collect and enforce in Tennessee under a judgment. 

This debt was originally held by XXXX XXXX XXXX XXXX loan account ending in XXXX ). In Santanders own correspondence to me, they admitted the loan was funded before income verification, which qualifies me for Mandatory Relief under paragraphs XXXX of the XXXX XXXX Multistate Settlement Judgment. Under that settlement, certain consumers in my situation were supposed to receive deficiency balance waivers and credit tradeline deletion ( i.e. the debt should have been extinguished, not enforced ). 

Per the XXXX XXXX Multistate Settlement Judgment ( 7 ( n ), 1016, and 17 ( h ) ), consumers whose loans were originated without verified income qualify as Mandatory Relief Consumers and are entitled to deficiency waiver and tradeline deletion. Santanders own letter admitting my loan was funded before income verification meets that definition. 

Crown Asset Management responded previously ( CFPB XXXX XXXX. XXXX ) with a letter stating that they purchased the account in XX/XX/XXXX, that the settlement only required restitution, not forgiveness, and that they do not have authority to amend or delete tradelines. However : XXXX. Their interpretation is incomplete and erroneous ; the settlement required deficiency waivers for qualifying consumers ( i.e. debt cancellation ), not just restitution. 

XXXX the current claimholder, Crown Asset Management has an independent legal obligation under 15 U.S.C. 1692g to validate the debt once it is disputed. In their prior response, Crown Asset Management did not provide any proof of assignment, original contract, or evidence that the debt is outside the settlements relief category. 

XXXX. Crown Asset Management and XXXX XXXX continue to enforce the debt through court action and collection efforts despite the fact that, under the settlement terms, the debt should not be enforceable for qualifying consumers. 

I request that the CFPB investigate these practices by Crown Asset Management and XXXX XXXX and require them to provide : Full proof of assignment from XXXX to Crown Asset Management ( chain of title ), The original loan contract and all servicing records, Evidence that my account is not covered by the settlements Mandatory Relief provisions, and Evidence that the balance they attempt to enforce is valid, with calculation and breakdown. 

I further request that Crown Asset Management cease all collection activity until validation is provided, and that records be updated to reflect that this debt is not enforceable under the settlement. 

For context, I am currently complying with a courts Slow Pay order in XXXX. My pursuit of this dispute is not an attempt to evade payment but to assert my legal rights and ensure an invalid debt is not wrongly enforced.

Company response to consumer: Closed with explanation