Consumer complaint received 2025-01-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: Selene Holdings LLC
State: PA

Complaint narrative:
( A ) -- -Grossly incorrect escrow statement due to Unauthorized insurance payment for unrelated properties. 

Selene Finance LP is attempting to force my mortgage ( Loan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX into foreclosure and eventually confiscate my deed to enforce payment of an illegal insurance premium that they illegitimately paid due to material misrepresentations by XXXX XXXX XXXX and/or its agents, and faulty lackadaisical accounting procedures on their part. 

Selene Finance Co has essentially misconstrued the mortgage agreement to provide them with card XXXX to pay any erroneous bill that they ( dont ) receive, and indemnify them from any fault or responsibility via the escrow account. This is illogical, and is evidence of a disturbing business cultural at Selene Finance As a result Selene Finance essentially is attempting to force an unsolicited, undocumented, un-authorized and unwanted signature loan, through adhesion and grafting to our mortgage agreement involving only one of three properties. 

The insurance premium is an illegally presented, illegally consummated contract that is essentially unenforceable as a result of its fraudulent representation and inception. It can not be used to establish or initiate a foreclosure. The bill represents a fiasco between Selene Finance LP and XXXX XXXXXXXX XXXX, hence a gift to XXXX. Leveraging the foreclosure generates an illegal interest in my property, and violates multiple State and Federal Laws. 

A separate complaint will be written for XXXX XXXX XXXX and/or its agent XXXX XXXX XXXXXXXX XXXX XXXX 






B ) XXXX XXXX Violations of 1026.41 Periodic statements for residential mortgage loans. 
Selene Finance LP is required to mail or e-mail me a statement, not send an e-mail notice that says statement available. This is a violation of Federal consumer protection laws. 

In actuality, Selene Finance LP is only really providing access to a corporate controlled library whos access can be relinquished at any moment without cause. Much like the shutdown of the payment portal that I am experiencing now. Again this information is then completely out of the hands of the mortgage consumer and access can be revoked at their will. 

Selene Finance LP has misconstrue the e-mail delivery law as to apply to the consumer. The consumer is not the subject of the law the mortgage company is. The law is clear and does not imply any responsibilities on the consumer. The burden of the law lies squarely on the mortgage company. A Statement is Available e-mail does not satisfy the requirement. The mortgager can make the statements available in addition to the e-mail, But is not authorized by the law to substitute a to have and to hold requirement for a Company portal or Company Library access. As one provides absolute control and possession to the consumer, and the other does not. 

Since these Library Statements are neither mailed, or e-mailed as required by Federal Law, they do not adhere to the spirit or letter of the law, thus I feel like Late fees and other charges should be held in question. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX significant material miss-match with statement values The XXXX  Statements values are not entirely reflected on the Payment Portal. This is a violation of State and Federal consumer protection laws. This is misleading, confusing, and un-fair to the consumer. 

The XXXX XXXX shows the payment and provides a place to pay. It shows the Principal remaining and a place to pay. It also has payment locations for Late Fee and a location for Other Fees. However, Selene Finance LP has chosen to have a spot where such values should be shown to be left Blank. This gives the consumer the perception that NO Late Fees or Other Charges are due. 

However, after the Payment Portal was XXXX, and I discovered the last Principal payment of {$310.00} was miss applied, I checked the libraried statements, and noticed a large amount for Late Fees and Other Charges on the libraried statement. 

I am very disappointed and upset. I have been making a concerted effort to pay off this loan and improve my credit. This is a unforeseen liability that I feel was withheld from me for no logical reason. But, negatively impacts my credit rating non-the-less. Why has Selene Finance LP choose not to disclose and present these amounts on the XXXX XXXX. This is unfair, confusing, misleading, and deprived me of a timely opportunity to resolve the issues, as I would have been more than willing to do so. 

XXXX  XXXX XXXX XXXX laws require that contracts and their application be clear and not confusing to consumers. Consumer Financial Protection Laws require clarity and fairness to the consumer. Truth in lending, Fair Debt Collections practices, and fairness in general just to name a few. Thus I feel like Late fees and other charges should be held in question. 

D XXXX XXXX XXXX  Selene Finance LP has miss applied my Final Principal amount of {$310.00}. They have not explained how it was applied or why. I DEMAND they properly apply the Principal immediately. The Principal amount has nothing to do with the escrow calculations.

Company response to consumer: Closed with explanation