Consumer complaint received 2024-11-02 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
I first opened the account with Bank of America Merchant services which provides e-commerce related services. I managed to engage and fulfilling their obligation as per their policy by setting up a professional website highlighting the products I will be selling on my website through online format and maybe face-to-face encounter with customers. My website including the XXXX check out reflected what Bank of America wanted including the privacy policy on how I will be managing and handling customers data. As a result, I was approved for Bank of America Merchant Services account on : XX/XX/year> order XXXX. I was approved me for virtual terminal device on XX/XX/XXXX, they sent me instructions about. However, later, the bank closed my account citing that the bank tried to call me to come to my residence to conduct product inspection. The bank was calling using my old phone number : XXXX as opposed to my new number : XXXX of which I providedto them. Bank of America has been playing games and has been in contact with me saying they will send inspector again. On XXXX, Bank of America Merchant services sent an inspector to my residence to come and check the product I sell. Unfortunately, the inspector came and took the picture of almost every part of my residence : the basement where products were and never asked to open the product to find out what I sell even I asked the inspector to check the products. He then took the picture of the furnace, back of the house, front of the house, kitchen, living room. I was concerned because despite taking this pictures, the inspector never took the picture of the products as instructed by bank of america. I called bank of america and reported the issue. Bank of America apologized and stated the inspector was supposed to focus on the products. Bank of America stated they will send inspector again on XX/XX/year>. However, Bank of America canceled the inspector the last minute without informing me. They sent a letter on XX/XX/XXXX stating they have closed my account after telling they invaded my privacy by taking pictures that maybe weren't needed and not taking the pictures of the products. They said they closed my account while they were still engaging with about the inspection which they never fulfilled. Bank of America actions are unacceptable, discriminatory, and have caused me emotional stress. I have lost money I should have been making to even recover they I spent establishing my small business. The bank has frustrated my efforts and have gone against a fair business practices. I spoke with Bank of America supervisor on XXXX who called on a private number who said she will get me another inspector. Since then I haven't heard from Bank of America. Bank of America was lying to me saying they inspector contacted me on XXXX which is totally untrue. I can not believe this is how Bank of Amrica treat their small business customers. I invite CFPB to visit my website and find out the effort I made to build my website to conformity of Bank of America requirement including installing their XXXX check out. This maybe a truly discrimination and poor business practices. Also, the only way they would identify me is through my company 's EIN number : XXXX. Also, they can find through the account number they used before closing me on XX/XX/year>. The account was XXXX. Any help I can get will highlighting be appreciated. Bank of America EIN number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief