Consumer complaint received 2025-01-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am filing this formal complaint regarding Experians repeated failure to conduct proper investigations into inaccuracies on my credit report, as required under the Fair Credit Reporting Act ( FCRA ). My experience is consistent with the recent allegations outlined in the CFPBs lawsuit against Experian for conducting sham investigations, a practice that has resulted in significant harm to me as a consumer. 

Experians negligence has caused serious damage to my financial health, as I have been denied credit based on inaccurate information that they have failed to properly investigate and correct. This is unacceptable and a blatant violation of the FCRA, which mandates credit reporting agencies to ensure maximum accuracy and conduct reasonable investigations when disputes are submitted. 

Disputed Accounts and Details : XXXX XXXX XXXX XXXX XXXX Account Ending in XXXX ) This account is inaccurately reported as late, even though I have never made a late payment. Under the FCRA ( 623 ( a ) ( 5 ) ( A ) ), it is unlawful for furnishers to report inaccurate late payments. Additionally, reporting a late payment without my explicit consent or valid proof is a clear violation of consumer law. Despite my prior dispute, Experian failed to properly investigate this account, and I demand its immediate update to PAANL ( Paid as agreed, never late ), due to their negligence. 

XXXX XXXX XXXX XXXX XXXX Account Ending in XXXX ) This account is also inaccurately reported as late, though no late payments have ever occurred. As outlined in the FCRA, Experian is required to verify the accuracy of such reports. Their failure to conduct a proper investigation violates my rights under 611 ( a ) ( 1 ) ( A ) of the FCRA. I demand immediate update of this account to PAANL ( Paid as agreed, never late ), due to Experians inadequate handling of my dispute. 

XXXX. XXXX XXXX XXXX ( Account Number XXXX - Balance : {$1600.00} ) This charged-off loan is inaccurately reporting a balance of {$1600.00} despite being sold to XXXX XXXX XXXX XXXX Reporting a balance for a charged-off account that has been sold is a violation of the FCRAs accuracy requirements under 623 ( a ) ( 2 ). Additionally, the payment history on this account is inaccurate. Experian has failed to provide a valid method of verification, and I demand that this account be deleted due to their failure to comply with consumer protection laws. 

XXXX. XXXX XXXX XXXX ( Account Number XXXX - Balance : {$2900.00} ) Similarly, this charged-off account is inaccurately reporting a balance of {$2900.00}, despite being sold to XXXX XXXX XXXX XXXX The FCRA requires furnishers and credit reporting agencies to ensure the accuracy of reported balances, and Experians failure to properly investigate violates my rights under 623 ( a ) ( 2 ). I demand this account be immediately deleted due to Experians negligence.

CFPB Lawsuit Against Experian I would like to bring to your attention the CFPBs recent filing of a lawsuit against Experian for sham investigations, as reported on XX/XX/year>. My experience mirrors the allegations in that case. Experians automated and cursory handling of my disputes shows a clear disregard for their legal obligation to conduct meaningful investigations, and this negligence has caused me harm, including being denied credit opportunities. 

Demands : 1. Immediate reinvestigation of the accounts listed above, or deletion of these accounts due to Experians failure to comply with their legal obligations. 
2. A detailed method of verification for each account, including the names, addresses, and contact information of all parties involved in the investigation.

3. Deletion of any unverifiable or inaccurate information from my credit report, as required under 611 ( a ) ( 5 ) ( A ) of the FCRA.

If Experian continues to neglect its legal obligations, I will have no choice but to pursue further action, including filing additional complaints with the FTC and seeking legal remedies for the harm caused by their violations. 

I trust the CFPB will act promptly to address this matter and ensure Experian is held accountable for its negligence. I expect a written response within 30 days of receipt of this letter. 

Thank you for your attention to this serious matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation