Consumer complaint received 2024-01-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I have an account with Chase bank and I initiated XXXX wire transfers through Chase Bank during the period XXXX XXXX. The wire was sent to XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ( twice ). These wires were sent to a brokerage form to trade for XXXX XXXX Date XXXX $ Wire trf entity Entity address Bank names XX/XX/2023 XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX. Bank address XXXXXXXX XXXX XXXX  XXXX XXXX, XXXX, California XXXX Account number XXXX Routing number XXXX Chase claim number JPM XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NY XXXX XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NJ XXXX Account number XXXX XXXX number XXXX Chase claim number JPM XXXX XX/XX/2023 XXXXXXXX XXXX XXXX XXXXXXXX Address XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, California XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Virginia XXXX Account no XXXX Routing number XXXX Chase claim number JPM XXXX XX/XX/2023 XXXXXXXX XXXX XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXXXXXX XXXX NY XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX Account XXXX Routing number XXXX Chase claim number JPM XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NY XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Tx XXXX. Account XXXX Routing number XXXX Chase claim number JPM XXXX XX/XX/2023 XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX NY XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Bank address XXXX XXXX XXXX, XXXX XXXXXXXX, XXXX, Tx XXXX XXXX Account XXXX Routing number XXXX. 
Chase claim number XXXX XXXX I came to know that these companies were fraud and i was scammed by the brokerage firm. I contacted local law enforcement, FBI, USSS. On XX/XX/XXXX, i initiated a wire recall through chase Bank and i was told during the call that since i authorized these transactions i shouldn't have any expectations. Even before the 8 day timeline, i already received a message on the XXXX of XXXX that the wire sent to XXXX XXXX and XXXX XXXX banks were denied as these are transactions were authorized by me. Im still waiting on the other 3 claims. I have banked with Chase for the past 10 years and this is how unfairly i was treated when i needed them the most in my life. I was scammed with all my life savings but there was no effort put in by the bank to even freeze those accounts or recover from those.There are so many victims who are currently being scammed and if genuinely financial institutions dont help stop these scammers and freeze these accounts, who can help the customers. I feel i was completely let down. It is a violation of federal law to use my wire as a part of a scheme to defraud or to obtain money by means of false or fraudulent pretenses. The complaint alleges that the proceeds of wire fraud was involved in money laundering and apparently banks are facilitating. 

Appreciate if you can look in to this r and help investigate this matter with Chase bank asap so im provided a fair investigation as currently im disappointed and frustrated with this unfair treatment. 

Thanks!

Company response to consumer: Closed with explanation