Consumer complaint received 2023-01-03 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: Tower Loan of Mississippi, Inc.
State: AL

Complaint narrative:
Please, don't do business with Tower Loans. If you value your money, credit score, and time get a loan offer through XXXX online or another reputable company. The people ( especially the manager at XXXX XXXX branch in XXXX, AL ) running the Tower Loan locations are rude, unprofessional, uncaring, liars, power hungry, deceitful, and opportunistic. It's a never ending saga with Tower Loans even after my loan was paid in full in less than 90 days. The manager at the XXXX XXXX location in XXXX, AL reported to the credit report that I borrowed {$8000.00} but I only borrowed {$2500.00}. He, also, wanted me to put my car ; which is paid in full, up for collateral and I've never had to do that before. Because of the above reasons and more, I decided to take my business elsewhere... specifically, XXXX, XXXX XXXX, XXXX, and XXXX. It, then, turned ugly at Tower Loans. There is a reason that Tower Loan has a D- score with the XXXX XXXX XXXX and isn't accredited at the XXXX XXXX XXXX XXXX There is, also, a reason why the Tower Loan at XXXX XXXX XXXX, XXXX, AL has a XXXX score locally. Tower loan corporate office response to my review on the XXXX XXXX XXXX XXXX XXXX XXXX wasn't know objective but subjective and they weren't there... and as if I'm not telling the truth. Tower Loans main website may say that it has a XXXX score ; but that hasn't been my experience and apparently many others. All the reviewers can't be lying. Maybe someone from corporate should visit to find out why or is it the culture at Tower Loan to try to take advantage of people when you think they are vulnerable, have fallen upon hard times, and during the holiday season? Of course, corporate would say that it's not documented that I inquired about the pay-off and my credit report... they work for Tower Loans, and really that's another negative reflection on their company. Documentation is important to good customer service. Numerous times over the short period I had an account with Tower Loans, the employees tried to push another loan upon me and wondered why I declined. As it neared XXXX, I told them I'll look into it and applied online. If they had told me up front that I had to put my car up as collateral, I would have declined without a hit to my credit report. I told the employees, and I overheard them tell the manager several times that I have never had to use my car as collateral. While 1 or 2 days passed, I asked to speak with the manager, but he would never come to the phone. He continued to have employees relay messages to me and insisted that I put my car up for collateral and they even stated that they would get the title from the XXXX for me. I took my business elsewhere. As I applied at another company, the representative stated that my credit report shows that I had just opened a loan account with Tower Loan in the amount of {$8000.00}. I called the XXXX XXXX location and told them what happened and asked how long it will take to remove it. As usual, the employees relayed a message from the manager whom I could hear sometimes rudely exclaiming his response in the background. I had to call 2 or 3 times to get that fixed. The manager at the XXXX XXXX location in XXXX, AL and other employees didn't want to take my final payment of about {$2100.00}. I had to call about 4 times and they charged me maybe {$200.00} more than I owed. The manager at the XXXX XXXX location in XXXX, AL is playing games and won't update my credit report account to reflect paid on time x 3 months, and paid in full. I filed a dispute with the credit bureaus and Tower Loans still haven't updated my credit report... it still states that I owe Tower Loans about {$2100.00}, it doesn't show months paid on time, and the account is still open and active. Even though the Tower Loans manager was trying to negatively effect my credit report, I was still approved for a new credit card through XXXX, a loan for more than 2 times, and a loan for 7 times what Tower Loans tried to offer me and I didn't have to put my car up for collateral and the interest rate is less than half of what the manager at Tower Loans at the XXXX XXXX location in XXXX, AL wanted to charge me. As far as my credit report is concerned, my Tower Loan account, lacks information and isn't accurate. I thought going to a small town and local business would be best but Tower Loans proved me wrong. I have information to support this statement, but for security purposes, it's not included. If Tower Loans headquarters want the information, I'll gladly provide it. People out there, don't let loan sharks take advantage of you during hard times or during the holidays. Please, do your due diligence and maybe check out the companies I listed above or other reputable companies. Thank you, God bless you, and XXXX XXXX XXXX!

Company response to consumer: Closed with explanation