Consumer complaint received 2025-08-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: SOFI TECHNOLOGIES, INC.
State: MA

Complaint narrative:
Formal Complaint Against SoFi Bank, N.A. Unsubstantiated Allegations of Altered Money Orders, Wrongful Account Closure, and Resulting Damages with New Evidence PARTIES Complainant : XXXX XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXXXXXX, MA XXXX Phone : XXXX Email : XXXX Respondent : SoFi Bank, N.A. 
Address : XXXX XXXX XXXX, XXXX XXXX, CA XXXX INTRODUCTION AND PURPOSE I am submitting this formal complaint to the CFPB, FDIC, and OCC regarding SoFi Bank, N.A.s baseless accusation that I attempted to deposit altered money orders on XX/XX/year>, its rejection of my deposits, and its wrongful closure of my account on XX/XX/year>. This conduct is not only unjust but has caused significant reputational and emotional harm. The addition of a newly obtained notarized affidavit from the money order purchaser, XXXX XXXX, dated XX/XX/year>, further exposes SoFis claims as false and provides irrefutable evidence that no illegal alteration occurred. Despite prior submissions of USPS verification, SoFis refusal to reconsider its actions is outrageous. I demand regulatory intervention unless SoFi provides satisfactory relief within 15 days of receipt of this letter, or I will pursue all legal remedies. 
FACTUAL BACKGROUND On or about XX/XX/year>, I deposited two USPS money orders into my SoFi checking/savings account in the amounts of {$400.00} and {$80.00}. 
On XX/XX/year>, SoFi restricted my account, citing deposit concerns. 
On XX/XX/year>, SoFi closed my account citing irregular activity and has since refused to reconsider. 
I provided SoFi with : ( 1 ) the original USPS point-of-sale receipt for the {$400.00} money order ( Serial No. XXXX ), ( 2 ) USPS inquiry confirmation and a General Accounting Branch letter verifying the money orders validity, and ( 3 ) a notarized affidavit from XXXX XXXX confirming he corrected a misspelling of my name and that I committed no crime. 
Despite this evidence, SoFi issued multiple letters on XX/XX/year>, falsely asserting I attempted to deposit altered money orders, rejecting the deposits, and closing my account without producing any specific evidence of alteration. 
EVIDENCE IN SUPPORT SoFis written responses dated XX/XX/year>, accusing me of depositing altered money orders. 
USPS point-of-sale receipt for Money Order Serial No. XXXX ( {$400.00} ) purchased on XX/XX/year>, at XXXX XXXX XXXX 
USPS inquiry confirmation and General Accounting Branch letter verifying the money orders issuance and validity. 
Notarized affidavit from XXXX XXXX ( dated XX/XX/year> ), stating he corrected the name on the money order from XXXX XXXX to XXXX XXXX and affirming no illegal alteration. 
CFPB complaint submissions and portal records reflecting SoFis responses and the closure status. 
LEGAL CONCERNS Defamation : SoFis written false assertion implying criminal conduct has damaged my reputation. 
Negligence : Failure to investigate and communicate accurately about the deposits. 
Breach of Contract : Wrongful account closure and refusal to honor valid deposits.

Unfair/Deceptive Practices : Baseless fraud claims despite federal and affidavit evidence.

Negligent Infliction of Emotional Distress : The ordeal has caused significant personal harm. 
DAMAGES Reputational harm from SoFis false accusation of criminal activity.

Loss of banking access, financial inconvenience, and potential negative reporting to consumer agencies. 
Emotional distress from this unjust treatment. 
OUTRAGE AND DEMAND FOR ACTION I am deeply outraged by SoFis persistent refusal to acknowledge the truth, even with the newly presented notarized affidavit from the purchaser. This document, combined with USPS verification, conclusively proves the money orders were legitimate, with only a harmless name correction made by the purchaser, not me. SoFis continued branding of me as a criminal is indefensible and reeks of negligence or worse. I urge the CFPB, FDIC, and OCC to investigate this blatant consumer rights violation and hold SoFi accountable.

REQUESTED REGULATORY ACTIONS Require SoFi to produce all evidence supporting its altered claim, including images, reason codes, fraud tool outputs, and internal communications.

XXXX SoFi to reconcile its statements with USPS documentation and the XXXX affidavit. 
Mandate a written retraction of the false accusation to me and any third parties, including consumer reporting agencies. 
Ensure remediation and process improvements for handling government-issued money orders. 
Investigate potential negative reporting and require corrections if found. 
CONCLUSION SoFis actions represent a gross miscarriage of justice, now compounded by its dismissal of new, notarized evidence. I demand immediate action to rectify this harm and protect other consumers. Please address this complaint promptly. 
Sincerely, XXXX XXXX XXXX XXXX : XX/XX/scrub>XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation