Consumer complaint received 2025-10-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TD BANK US HOLDING COMPANY
State: MI

Complaint narrative:
I am submitting this complaint against Nordstrom , Inc. ( as the issuer/furnisher, or TD Bank USA , N.A., as the actual bank of record ) for the persistent and willful failure to furnish accurate information to the Consumer Reporting Agencies ( CRAs ), in violation of the Fair Credit Reporting Act ( FCRA ). 

I. Background and Factual Timeline Debt Cancellation ( XXXX Issued ) : On or about XX/XX/XXXX, Nordstrom ( or TD Bank USA ) issued a Form 1099-C ( Cancellation of Debt ) for the credit card account ending in XXXX. The form indicates that the full amount of {$4800.00} of the debt was officially discharged or canceled for the tax year XXXX ( as confirmed by the attached IRS Wage and Income Transcript ). Crucially, the 1099-C uses Identifiable Event Code " H '' ( " Other actual discharge before identifiable event '' ), indicating an affirmative act of debt cancellation. 

Continued Inaccurate Reporting : Despite the XX/XX/XXXX cancellation, the account is still reported as actively past due on my credit report as of XX/XX/XXXX. The credit report shows the following contradictory information : Status : " Account charged off. {$4800.00} written off. {$4800.00} past due as of XX/XX/XXXX. '' Balance : {$4800.00} ( 100 % credit usage ). 

The Legal Contradiction : Nordstrom/TD Bank USA is reporting the account as simultaneously " Charged Off '' and retaining an outstanding " {$4800.00} past due '' balance, even though the furnisher has filed a Form 1099-C with the IRS declaring the full {$4800.00} debt discharged months earlier.

II. Legal Claims and Violations Claim 1 : Willful Violation of FCRA 1681s-2 ( a ) - Duty to Furnish Accurate Information The furnisher has violated its duty by reporting information it knows or has reasonable cause to believe is inaccurate : Inaccurate Balance : By filing the 1099-C for the full {$4800.00}, the furnisher has officially canceled the legal obligation to repay the principal. The legally reportable outstanding balance should, therefore, be {$0.00}. Reporting a {$4800.00} past due balance is unequivocally inaccurate and artificially inflates my debt-to-credit ratio, severely damaging my credit score.

Misleading Status : Continuing to report the account as having an outstanding liability after issuing a 1099-C with the " actual discharge '' code misrepresents my current financial liability status and is misleading to potential creditors. The negative mark itself may remain for seven years
, but the balance must accurately reflect the cancellation.

Claim 2 : Violation of FDCPA ( 15 U.S.C. 1692e ) - False or Misleading Representations By continuing to report a full, past-due balance for a debt that the creditor has canceled via the 1099-C, Nordstrom/TD Bank USA is making a false representation about the character, amount, or legal status of the debt. The continued reporting of a {$4800.00} balance is an attempt to exert pressure to collect a debt that has been officially forgiven for tax purposes.

Company response to consumer: Closed with explanation