Consumer complaint received 2026-03-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
I opened a business checking account with Truist Bank. I was skeptical, as the employees were very casual and didn't seem like a legitimate financial institution but I continued opening the account with the manager, XXXX. After he opened the account, he gave me a 1 page document with the account number. He also handed me the promotional page stating requirements. I switched my merchant processing account to the new Truist account number. Apparently, they tried pulling the fees out immediately but placed a bank account verification hold for deposits on the account. I kept getting {$36.00} return fees, as only a beginning {$100.00} was deposited into the account. I never authorized them to pay any overdraft and they should not be paying any overdraft. They never notified me of the fees or the rules or emailed or text. I only found out almost XXXX weeks later that {$300.00} worth of fees were accrued before any money ( besides the minimum {$100.00} first deposit ) was deposited. I called them and they said the manager should have given me a large document with the fee structure etc. He did not give me this. She did not care. She would not refund any fees. I have been trying to call the branch manager who opened the account and he has never returned any of my calls. Today I spoke with XXXX the supervisor who also told me I should have received information from the manager when opening the account but she couldn't do anything because it was a business account. If I wasn't given any paperwork about the account and was not told by the person who opened my account, how would I ever know or even think I would be charged {$300.00} worth of fees without depositing any money into the account?! On top of this, being in negative voids the {$400.00} promotion which is the reason I opened an account here in the first place. Since opening, I have read reviews and people are saying the same thing about this company and that they are terrible to work with. The mere fact I am a new client and they have not returned any calls, said they would do nothing even though it was their error in not telling me or giving me any of the necessary paperwork when opening the account, and charging me {$300.00} worth of fees for something I knew nothing about is outrageous. This is not how a new business relationship should start out. I don't see any other way than filing formal complaints with every company and institution, as well as ending the relationship with them. Again, {$300.00} worth of fees within days of opening an account and never warning or notifying the customer the rules or even that it was occurring seems to be a company NOT operating in good faith. The mere fact that all of this occurred and I knew nothing about it and they don't care shows what this bank is really about. Do I really need to hire a lawyer and take them to court? They have a responsibility to let me know a fee schedule etc. They even charge to use XXXX ( which is always free at every institution ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation