Consumer complaint received 2025-04-08 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
So, in regards to the ongoing problem with Bank of America, we have now added another situation in which Bank of America has flat out LIED to the CFPB as well as myself. Bank of America told the CFPB it had responded to my complaint which is XXXX. I never received ANY response. Now, like the " XXXX XXXX XXXX '' skit, " Whats up with that? '' I can honestly say, I am not surprised at all. Bank of America has done nothing but behave like absolute scumbags during this entire situation. Told lies, provided misinformation, disinformation, flat out made up anything they have felt like to not deal with this situation. So this is merely ( and I say this because the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX another effort to officially document the ongoing unethical, and immoral, and unprofessional behavior that Bank of America seems to be looking to master, since it has taken ABSOLUTELY XXXX steps to correct the behavior that not just the CFPB but also the Office of the Comptroller of Currency has deemed completely unacceptable. AGAIN, XXXX!!! Seeing as how my last complaint was thorough, and professional, and yielded XXXX response, the tone of this complaint is merely to show just how disgusted I am by your complete disregard of right and wrong. If I were to break the law, as brazenly as you seem to be able to, I would more then likely find myself in a prison cell. But for some reason, its all good if BOFA does it, and so YOU DO IT FOR SURE. YOU ABSOLUTELY TAKE ADVANTAGE OF YOUR ABILITY TO DO IT, WHICH I ABSOLUTELY CANT STAND YOU FOR. 

With a court case progressing, these weekly complaints are merely to serve as a documented effort on my behalf to provide Bank Of America opportunity after opportunity to right the wrong. A wrong that not only the self serving CFPB has officially found you guilty of, but also the Office of the Comptroller of Currency. 
So, its not a question of " if '' you did wrong. That has already been established. It was established in the broad sense by the CFPB XXXX XXXX, and the more specifically in my complaint prior ( XXXX ) the one you lied to the CFPB about responding to. You continue to surprise me with just how shameful, unprofessional, unethical, immoral, and just overall how scandalous you prove yourself to be. 

Along with this, and future complaints being intended merely as a documented effort to provide Bank of America every opportunity to right the wrong, it will also serve as official notification that I intend to publish all of these complaints in public forums, and spread the word far and wide. I do not plan on exaggerating any of the situations, but merely show the ACTUAL real time behavior that I am positive Bank of America would not appreciate being displayed for all of its potential investors, or actual members of the Bank. I am sure if the general public were to see just how you treat those you have done wrong, it would not be very inspirational for people to choose to conduct business with you. 

It is my belief that if others knew I myself did absolutely nothing to deserve this treatment from the bank, and yet found myself treated this negatively, that they would be afraid of what could possibly come their way. But to find out I am STILL being treated this way, FOR ABSOLUTELY NO REASON, other consumers would greatly appreciate the warning and rightfully head for the hills. I believe the more I share my experience, the great good I can do. This is only if the continued negative behavior continues. If Bank of America were to take measures to correct the situation, then my behavior of sharing my experience would benefit Bank of America. Otherwise, I can only imagine its going to have a negative effect, reflective of their behavior. That is what we call common sense. 

In my first complaint back in XXXX, I told you $ XXXX was the cheapest it would ever be in regards to compensation. I stood on this business when I filed my complaint at the beginning of XXXX. This was based on the fact that your XXXX  is compensated for hitting all the correct metrics. So, since that is the case, as listed in my previous complaint, that number has now been updated based on what Bank of America considers a reasonable hourly wage, for someone hitting " all the right metrics ''. 
{$1.00} XXXX was XXXX of 1 % of your total assets, and yet you felt that was unreasonable. Allow that to sink in. 

Lets see over time, as I publish these complaints on social media, if we can effect those metrics in a way so that XXXX of 1 % seems to be more along the lines of some numbers that make sense. 
Remember, YOUR behavior dictates how others perceive you. Behave negatively, others will naturally view you in a negative light. 
Behave responsibly, take corrective action, people will naturally respect that, and have no reason to view you negatively. 
I believe the XXXX refers to this as the golden rule. Treat others as you wish to be treated. If you wrong someone, take measures to right the wrong. Do not continue to lie, and deceive, and behave unethically. Especially when you have {$2.00} XXXX in assets. Get real. YOU TOOK EVERYTHING I HAD ON MULTIPLE OCCASSIONS, SO TO BEHAVE AS IF XXXX of 1 % is completely absurd, is not just a slap in the face, its also a costly mistake as the price has now gone up based merely on what you consider quality leadership, and fair compensation for this quality leadership. 


I could continue to beat this dead horse, but, Ill save some for next weeks complaint. 
Until then, try to stop lying to people. Try to stop lying to the CFPB, and for gods sake, try and stop lying to yourself and to your customers. We all deserve better.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation