Consumer complaint received 2025-07-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: PA

Complaint narrative:
On XX/XX/XXXX, I subscribed to a sports broadcast on XXXX pay per view XXXX XXXX ( XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  The subscription was for a single match, and I did not sign any contracts. 
Since then, XXXX has been charging me monthly from my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( After my card was compromised it was closed and number new card for same account was change on XXXX XXXX ), for six months without my knowledge or consent. I have attached a copy of the statement regarding unauthorized charges. 
On XX/XX/XXXX, I received the next statement and noticed unauthorized charges from XXXX. I immediately contacted customer service on credit card XXXX and opened six separate disputes for each unauthorized charge. 
The unauthorized charges were made as follows : XX/XX/XXXXXXXX  : {$42.00} ( authorized for the XXXX XXXX ) XX/XX/XXXXXXXX  : {$31.00} ( unauthorized ) XX/XX/XXXXXXXX  : {$32.00} ( unauthorized ) XX/XX/XXXX : {$32.00} ( unauthorized ) XX/XX/XXXXXXXX  : {$32.00} ( unauthorized ) XX/XX/XXXX : {$32.00} ( unauthorized ) XX/XX/XXXXXXXX  : {$32.00} ( unauthorized ) The dispute cases are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX All six cases were opened on XX/XX/XXXX. 
According to the rules of credit card dispute departments, when a dispute is opened, the cardholders account is temporarily credited with the amount of transactions subject to investigation. This allows for an investigation into how the funds were stolen from the credit card and the reasons behind the unauthorized charges. 
However, despite opening the disputes over a month ago, only three transactions have had money returned to my credit card. I have contacted the credit card company on a regular basis ( almost every week for a month ) to inquire about the status of the refunds for the remaining four cases. 
In response, various representatives of the customer service credit card provided me with a series of unverifiable reasons. However, they were actually deceiving me and mocking my situation. They repeatedly assured me that the funds would be in my account tomorrow, but tomorrow money never appeared on my account. 

Finally, on XX/XX/XXXX, I contacted the dispute department and spoke with XXXX. I recorded our telephone conversation with her knowledge and consent. During the conversation, XXXX appeared confused and provided inadequate explanations for the delayed return of the funds. I demanded to speak with the manager. 

The following day, XX/XX/XXXX, I received a call from a representative named XXXX, who claimed that some disputes I had opened were closed due to time frame. This explanation is entirely unfounded, as the theft of my funds occurred within the last six months, and time frame in this context has no bearing on the matter. 

As per the agreement between customers and the credit card company, the company is obligated to protect the rights of its customers. Unfortunately, representatives of the XXXX XXXX XXXX XXXX XXXX credit card demonstrated a lack of professionalism and failed to provide adequate assistance or protect the rights of their clients.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief