Consumer complaint received 2026-05-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: LOBEL FINANCIAL CORPORATION
State: AZ

Complaint narrative:
This complaint concerns auto financing arranged by XXXX XXXX XXXX XXXX XXXX in XXXX, AZ, and a loan application/contract involving Lobel Financial . I am filing a complaint against XXXX XXXX XXXX XXXX XXXX, a used car dealership in XXXX, AZ, and its financing practices involving Lobel Financial. Over several months they engaged in abusive spotdelivery/yoyo financing, appear to have forged my electronic signature on a finance contract and misrepresented that to the lender, failed to follow their own Conditional Delivery/Spot Delivery terms when financing failed, threatened me with embezzlement if I did not immediately return a vehicle, and ultimately kept my entire {$1000.00} down payment even though the loan never funded and I returned the car. I am seeking restitution and enforcement action. Dealer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Consumer : XXXX XXXX XXXX ( XXXX, AZ ) Lender : Lobel Financial ( named in the contracts ) First vehicle and repeated resign attempts ( XXXX ) On XX/XX/XXXX I purchased a XXXX XXXX XXXX from XXXX XXXX and signed the purchase/finance paperwork, then took delivery. In late XX/XX/XXXX the dealership contacted me and said the paperwork didnt process and had me resign. A few weeks later they again asked me to resign, this time claiming an error with the warranty. By this point I was uncomfortable and refused to sign a third time. They suggested charging me for mileage even though the financing and paperwork problems were on their side. I told them I was still willing to do business with them only if we started over clean on a different vehicle, and I offered to pay reasonable mileage. Second vehicle and Conditional/Spot Delivery ( XXXX ) In early XX/XX/XXXX we switched to a XXXX XXXX XXXX. I did not really want this car but was exhausted and felt pressured to continue with them. On XX/XX/XXXX I signed a Retail Installment Contract and Conditional Delivery / Spot Delivery Agreement for the XXXX. I specifically asked them to correct my name ( it had been wrong previously ) and was told it was now correct. The Conditional Delivery / Spot Delivery documents state that if the dealership can not secure financing/assignment within a short period, the deal will be cancelled and unwound : I must return the vehicle, and they will refund what I paid, less the cost of repairing any actual damage. There is no clear language allowing mileage or usage fees just for driving the car during an unfunded spot delivery. Forged electronic signature / misrepresentation to lender A few weeks after XX/XX/XXXX the dealership told me there was still an issue with my name and said they would send a XXXX so I could resign electronically. They texted me an access code on a Friday, but I never received any XXXX email and did not sign anything. I even reached out that weekend asking for an update. The following Tuesday, Lobel Financial called to do a phone interview and asked how I had signed the electronic contract. I told them I had not signed any new electronic contract. The lender told me that the dealership had represented to them that I had signed electronically. In other words, the dealership appears to have executed or submitted an electronic signature in my name without my consent and then told the lender it was me. When I called the finance manager about this, he was hostile and dismissive. He said they were just trying to make it convenient and blamed me for questioning it. He also threatened to make sure we charge you for the mileage this time if I did not cooperate with yet another resign. The lender told me they documented my dispute of the signature and would cooperate with my attorney if needed, but they would not send the forged contract directly to me. Third resign and new Conditional/Spot Delivery ( XX/XX/XXXX ) Because of my credit situation, I tried to work with other dealers using the same finance company, but those attempts failed. Eventually I went back to XXXX XXXX. On XX/XX/XXXX I signed yet another Retail Installment Contract and Conditional Delivery / Spot Delivery Agreement for the XXXX XXXX XXXX with XXXX. The paperwork again frames this as a conditional/spot delivery : if financing is not obtained/assigned within a short window, the dealership can cancel, I must return the vehicle, and they must refund my payments ( less actual damage repair ). Specific time windows are listed ( e.g., 5 days, 25 days from notice ). The agreements do not clearly authorize mileage/usage fees so long as I comply with a proper return. Loan did not go through, sameday demand, and threats In early XX/XX/XXXX ( over a month after XX/XX/XXXX ), the general manager texted me saying the loan did not go through, that there was no actual loan on the XXXX, and that I had to return the vehicle today. He said I would only receive {$500.00} of my {$1000.00} down payment back. I pushed back and reminded him of the dealerships repeated paperwork errors, the forged electronic signature issue with Lobel, and the Conditional/Spot Delivery terms about unwinding an unfunded deal. Instead of working toward a fair unwind, the GM became more aggressive and threatened to report me to the sheriff for embezzlement if I did not return the car by XXXX XXXX that day, even though the loan had never funded and the contract treated the transaction as a conditional sale that should be unwound, not a criminal matter. Feeling coerced and afraid of being falsely accused of a crime, I returned the car. Final outcome I returned the vehicle as demanded. When I tried to discuss a fair resolution in person, the GM was dismissive and told me I would get nothing and should talk to their attorney. The dealership ultimately kept my entire {$1000.00} down payment even though the loan never funded, I returned the vehicle, and their own Conditional/Spot Delivery terms contemplate a refund upon failed financing/unwind. I am now left with no vehicle and no refund after months of their errors, apparent forgery, and threats. Misstated income on the application The credit application in the XX/XX/XXXX paperwork lists my gross monthly salary as {$4000.00}. My actual gross income at that time, based on $ XXXX for 40 hours per week, is approximately $ XXXX, and I never told them I earned $ XXXX. This appears to be another misrepresentation to the lender and is consistent with the dealership altering information and misrepresenting facts to push the deal through. What I am requesting Restitution of my {$1000.00} down payment and any other appropriate relief. Investigation of XXXX XXXX practices, including its use of Conditional/Spot Delivery agreements, handling of electronic signatures, misstated income, and threats of criminal charges against consumers in financing disputes. Any enforcement action the CFPB deems appropriate to prevent this dealership ( and associated lenders, if applicable ) from using similar tactics against other consumers. I am also actively seeking private legal representation in XXXX to pursue civil claims ( including consumer fraud and related causes of action ) against this dealership. I understand the CFPB can not act as my personal attorney, but I believe the pattern of conduct in my case reflects broader practices that warrant investigation and enforcement.

Company response to consumer: Closed with explanation