Consumer complaint received 2024-02-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Shellpoint Partners, LLC
State: PA

Complaint narrative:
My name is XXXX XXXX, predatory lending. 
My mortgage since XXXX, has been flipped with threats if foreclosure during the predatory lending of mortgages from the XXXX. Here is the mortgage companies my mortgage had been flipped, at least six ( 6 ) times, with an balloon payment of insane amounts. At that time in life, I was trying to keep a roof over my XXXX  children, at wich time, I was contacted by my mortgage company, they were engaging me with deception and fraud, manipulating the borrower ( myself ) through aggressive sales tactics, and taking unfair advantage of my lack of understanding about loan terms. Then the lender managed the loan transaction to extract the maximum value for itself without regard for the borrower 's ability to repay the loan.Balloon Payments these are predatory lending tactics. Negative Amortization. I am an minority, poor, and XXXX  and the less educated, previously, currently, I am a XXXX XXXX in my last year. Here are a list of my mortgage companies, all under legal suits and scrutiny for predatory lending, which leads me to my current mortgage company. I would like to have my loans terms change from the balloon payment and renegotiated at the least, as well as monetary lending damages, immediately. 
XXXX XXXX, XXXX XXXX, New Rez, XXXX XXXX XXXX, Shell point Mortgage All have been my mortgage company since XXXX Each one starting with XXXX should pay damages, and release the loan agreement. XXXX has also listed two of these mortgage companies on my credit report since XXXX with bad faith and will on my credit report and family. 

XXXX Settlement In XXXX XXXX, 49 state attorneys general, the District of Columbia, state mortgage regulators and the Consumer Financial Protection Bureau announced a Settlement with the following three mortgage servicers : XXXX XXXX XXXX XXXX ( previously known as XXXX XXXX XXXX XXXX  or XXXX  ) XXXX XXXX XXXX This bipartisan Settlement provided approximately {$120.00} XXXX in direct payments to foreclosed borrowers. 
The agreement settles state and federal investigations finding that these mortgage servicers engaged in various abuses during the servicing and foreclosure process. 
The settlement includes {$30.00} XXXX in restitution for borrowers nationwide, including an estimated {$1.00} XXXX for Pennsylvanians. Borrowers who were subjected to XXXX foreclosures during the 3-year period may qualify for a restitution payment of at least {$840.00} and potentially more.XXXX XXXX XXXX 



XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX. XXXX. 
Plaintiffs in the Shellpoint Mortgage Servicing class action lawsuit alleged the company violated the Fair Debt Collection Practices Act ( FDCPA ) and the Shellpoint Mortgage Servicing misleading statements $ XXXX... 

Top Class Actions A Settlement Agreement XXXXXXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX Utah. 
XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX and XXXXXXXX XXXX XXXX XXXX XXXX 

No. XXXX Decided : XX/XX/XXXX Judge XXXX XXXX XXXX authored this Opinion, in which Judges XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX 

There is so much evidence here of predatory lending, and also shell point breaking the fair credit debt act which I've endured myself. Please help me stop this unlawful and bad will and bad faith practices that have been transpired over decades The Newrez Family of Companies, f/k/a Shellpoint Partners, is a group of companies comprised of Newrez LLC ( XXXX New Penn XXXX XXXXXXXX, a national mortgage lender specializing in the residential real estate market ) , XXXX XXXX ( a 45-state provider of title services to the real estate and mortgage industry ) and XXXX XXXX XXXX XXXX XXXXXXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation