Consumer complaint received 2025-01-13 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: CA

Complaint narrative:
XX/XX/XXXX, we received a collection notice from Columbia Debt Recovery LLC, dba Genesis on the amount of {$8300.00}. 

XX/XX/XXXX, Requested in writing a dispute and to validate the debt. We requested from Columbia Debt Recovery LLC, dba Genesis the following : The complete and signed contract for the debt obligation which is the subject matter of this dispute. 
An itemized breakdown of what you claim the money is owed for. 
Explain and show how it was calculated the amount in dispute. 
Provide me with copies of any documents, ledgers, spreadsheets, etc., that show that I agreed to pay the amount you claim that I owe. 
Identify the original creditor. 
Identify and accurately describe any third-party costs for which are charged, and that have been included in the disputed amount along a complete itemization of all such charges. 
Provide me with an affidavit that the Statute of Limitations has not expired on this account. 
Proof that the collector is licensed to collect on a debt in the State of California ; and Provide me with the client 's proof of Good Standing under the laws of California and the Secretary of State along with information regarding your Registered Agent for Service of Process. 

XX/XX/XXXX. Columbia Debt Recovery LLC, dba Genesis produced via email ( see attached email dated ( XXXX ) that included XXXX files named Lease, Statement, Move out photos, and invoice. As supporting documentation for the claimed amount. This file sent by Columbia Debt Recovery LLC, dba Genesis were meant to validate the amount of money collected by showing the origin of debt. 

XX/XX/XXXX. Notified in writing to Columbia Debt Recovery LLC, dba Genesis we were unable to validate the debt. Several billing errors, incorrect billed amounts, statements with no names or addresses, were identified on the documents they produced on XX/XX/XXXX. Collection agency went as far as to produce FALSIFIED and FABRICATED pictures unrelated to us to support the claim. We disputed the debt and pointed item by item all the of the errors on their collection and requested debt to be dismissed. Please see attached document titled XXXX Response to Collector XX/XX/XXXX. Columbia Debt Recovery LLC, dba Genesis sends debt to collection agencies ( XXXX ). We filed a dispute with reporting agency indicated that part of debt ownership could not be validated, and improper debt amount was collected. 

XX/XX/XXXX. Dispute is denied. 

XX/XX/XXXX. We received a second validation email from Columbia Debt Recovery LLC, dba Genesis in this email the collection agency sends XXXX out of the XXXX attachments originally produced on their first email on XX/XX/XXXX. Columbia Debt Recovery LLC, dba Genesis CONVINIENTLY produced the file Lease and Summary of Move out Charges and ERASED the files titled Move out photos and Invoice. 

The omitted files, contain proof of their billing errors, they also portrait the fabricated evidence they originally sent to us as support for their claim. The omitted files contain all the damaging evidence we had pointed to them on our response on XX/XX/XXXX. 

As a response to our dispute with XXXX, Columbia Debt Recovery LLC, dba Genesis conveniently provided only half of the file originally sent to us on XX/XX/XXXX to the reporting agency. They conveniently chose the files that support their collection efforts. Ignoring and leaving behind all damaging evidence we had identified on their malicious claim. 

As a result, our dispute has been denied by XXXX and our credit flagged with a collection.

Company response to consumer: Closed with explanation