Consumer complaint received 2018-04-26 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
XXXX XXXX XXXX View All Accounts Previous Next Details Account # XXXX Original Creditor - Company Sold - Account Type Education Loan Date Opened XX/XX/XXXX Account Status Closed Payment Status Past due 180 days Status Updated XX/XX/XXXX Usage - Balance - Balance Updated XX/XX/XXXX Original Balance {$2600.00} Monthly Payment - Past Due Amount - Highest Balance - Terms 120 Months Responsibility Individual Your Statement **CONSUMER STATEMENT** I HAVE NO KNOWLEDGE OF THIS ACCOUNT. 
Comments Transferred to another lender or claim purchased Contact Information XXXX XXXX XXXX XXXX, IN XXXX ( XXXX ) XXXX Payment History XXXX On Time120120+ Days Late3030 Days LateFPFailed to Pay6060 Days LateNNegative9090 Days Late Account NamesXXXX XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusOpen. 
Status UpdatedXX/XX/XXXX Balance {$3700.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$25.00} Original Balance {$2600.00} Highest Balance {$0.00} Terms 343 Months Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX/XXXX  XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusOpen. 
Status Updated03/31/2018 Balance {$6200.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$40.00} Original Balance {$4000.00} Highest Balance {$0.00} Terms 337 Months Account Names XXXX XXXX XXXX IN XXXX XXXX XXXX Account NumberXXXX Account TypeCollection ResponsibilityIndividual Date XXXX StatusCollection account. {$1100.00} past due as of XXXX XXXX. 
Status UpdatedXXXX Balance {$1100.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$0.00} Original Balance {$1100.00} Highest Balance {$0.00} Terms 1 Months On Record UntilDec XXXX They were supposed to accept what they agreed the insurance would pay and that's it and they called insurance first to verify payment and they have been harassing me relentlessly for years. 
Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXXXX StatusTransferred, closed. 
Status UpdatedXXXX Balance - Balance Updated - Recent Payment Amount - Monthly Payment {$0.00} Original Balance {$2600.00} Highest Balance {$0.00} Terms 120 Months If you believe that this information appears on your Credit Report as a result of identity theft, contact us by phone immediately. 
Report # : XXXX XXXX Mon - Fri : XXXX - XXXX CST Sat - Sun : XXXX - XXXX CST back button Reason and details back buttonReason and details General Account Info Report Number : XXXX Date Generated : XXXX XXXX XXXX Account Names XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusTransferred, closed. 
Status UpdatedXX/XX/XXXX Balance - Balance Updated - Recent Payment Amount - Monthly Payment {$0.00} Original Balance {$4000.00} Highest Balance {$0.00} Terms 120 Months Payment History General Account Info Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeCollection ResponsibilityIndividual Date OpenedXXXX StatusCollection account. {$160.00} past due as of XX/XX/XXXX. 
Status UpdatedXX/XX/XXXX Balance {$160.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX  Monthly Payment {$0.00} Original Balance {$160.00} Highest Balance {$0.00} Terms 1 Months On Record UntilXX/XX/XXXX ( I paid this is cash ) General Account Info Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeCollection ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusCollection account. {$590.00} past due as of XX/XX/XXXX. 
Status UpdatedXX/XX/XXXX18 Balance {$590.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$0.00} Original Balance {$590.00} Highest Balance {$0.00} Terms 1 Months On Record UntilJun XX/XX/XXXX Payment History ( Insurance was verified to pay this ) General Account Info Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account Type Education ResponsibilityIndividual Date Opened XX/XX/XXXX Status Collection account. {$4200.00} past due as of XX/XX/XXXX. 
Status UpdatedXXXX Balance {$4.00}, Select a reason back button Reason and details Add a Comment Add more detail to your dispute0/210 characters back buttonReason and details Do you believe this information appearing on your Credit Report may be a result of identity theft? 

back buttonChange Dispute Reason If you believe that this information appears on your Credit Report as a result of identity theft, contact us by phone immediately. 
Report # : XXXX XXXX Mon - Fri : XXXX - XXXX CST Sat - Sun : XXXX - XXXX CST back button Reason and details back buttonReason and details General Account Info Report Number : XXXX Date Generated : XX/XX/XXXX Account XXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusCollection account. {$7800.00} past due as ofXX/XX/XXXX. 
Status UpdatedXXXX Balance {$7800.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$0.00} Original Balance {$6000.00} Highest Balance {$0.00} Terms 1 Months On Record UntilJul XX/XX/XXXX Payment History XXXX Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$0.00} Original Balance {$3200.00} Highest Balance {$0.00} Terms 1 Months Select a reason back button Reason and details General Account Info Report Number : XXXX Date Generated : XX/XX/XXXX Account NamesXXXX XXXX XXXX XXXX XXXX Account NumberXXXX Account TypeEducation ResponsibilityIndividual Date OpenedXX/XX/XXXX StatusCollection account. {$7800.00} past due as of XXXX XXXX. 
Status UpdatedXXXX Balance {$7800.00} Balance Updated XX/XX/XXXX Recent Payment Amount $ XXXX Monthly Payment {$0.00} Original Balance {$6000.00} Highest Balance {$0.00} Terms 1 Months On Record UntilJul XX/XX/XXXX They keep saying they are going to remove these and never do they just sell them to someone else and it all starts over.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief