Consumer complaint received 2026-04-01 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
Saturday XX/XX/year>, around XXXX XXXX I tried transferring a couple XXXX dollars out of my Robinhood account. I had recently transferred assets into to the account so I could take advantage of margin withdraw. Robinhood clearly stated that had sufficient funds to for withdraw. Despite my bank account ( s ) already be linked and good enough to transfer money into Robinhood, they asked for an excessive amount of verification. Their system kept asking from my Driver 's License and photo and about the 3rd time through I finally passed verification only to be met with a generic error : " Please try again later ''. I tried a couple more time stilling having to deal with 2-3 failures before I could get successful verification and was met with the same error. Tried using a different bank account and lowering the amount to see if that helped because I couldn't tell what the problem was Eventually I gave up and asked support. The bot was unhelpful. It said " " Thank you for confirming. Since you have : Completed 3rd party verification, No account restrictions or holds, Verified and eligible bank accounts, Sufficient withdrawable cash, and you are still seeing the " Please try again later '' error across all accounts, this indicates a technical or account-specific issue that requires manual review. " " So I tried talking to a person to see if it was a bug in their site or if something was wrong with my account. Or if I was doing something wrong or really anything to explain why this happened since I wanted to avoid these issues when I really needed to transfer money quickly. All he could give was generic troubleshooting advice that the bot already gave. All he could say was that there a transfer wasn't initiated... which is what I'm complaining about. After talking to him for an hour, he said a supervisor would contact me within 24hr saying that the supervisor also wouldn't be able to help. Tuesday XX/XX/XXXX, I finally hear from Robinhood around XXXX. The supervisor said a whole lot of nothing. It was a completely generic response that didn't address any of my concerns. The short of it was that verification is sometimes required and there was no way to bypass it... Despite the fact that I never asked for it to be bypassed. Tried responding back to the email and that immediately closed the support case with no further comment So maybe it was just a system glitch that day and support was just incompetent or intentionally hiding it, I thought optimistically. So I attempted another transfer. Tried sending {$500.00} to my bank account to see it it would error. This time they just asked for my picture instead of DL. And apparently I need to take my glasses off for it to recognize me which is great because I can't see the instructions for what to do next without my glasses. There is no advice regarding this as far as I can tell. Finally pass verification and it failed again with " This feature is unavailable at this time. '' So it is a different error this time. Try my other linked bank account and hit the same error. Thought I would try to contact support again, but then discovered that my account is locked with no explanation. The email stated " All Accounts - Withdrawals locked : You can no longer withdraw money from your account. '' Ha. I couldn't do that before anyways. Please note it doesn't state what I did wrong. I got the email at XXXX. And apparently you can not use the online chat with a locked account. Searching online and this doesn't seem like an uncommon problem and that the only solution was to fail a complaint with the CFPB.

Company response to consumer: Closed with explanation