Consumer complaint received 2024-12-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am filing a formal complaint regarding Experians ongoing unfair and inaccurate handling of my credit report, which has caused significant harm to my financial standing and well-being. 

Despite my efforts to fulfill financial obligations, including settling accounts through agreed-upon payments and resolving disputes, Experian has failed to accurately reflect these actions in my credit report and score. Specifically : Unfair Credit Score Impact : After paying off the account with XXXX XXXX XXXX, as documented in the attached materials, my credit score remained unchanged. This is despite a significant reduction in outstanding debt. According to Fair Credit Reporting Act ( FCRA ) guidelines, credit scores must accurately reflect changes in credit behavior. Experian 's failure to adjust my score accordingly is a violation of this principle. 

Incorrect Reporting of XXXX XXXX Account : Experian continues to report incorrect and derogatory information related to XXXX XXXX, despite the fact that this account was fully resolved with the company. XXXX XXXX confirmed that they closed the account, ceased all collection activities, and requested the removal of their tradeline from my credit report. Experians failure to accurately update my credit file is a clear violation of FCRA regulations and has further damaged my creditworthiness. 

Violation of FCRA Requirements : Experians failure to update my credit score and remove resolved accounts undermines its obligation under the FCRA to ensure the accuracy and fairness of credit reports. Descriptors such as Account Paid for Less than Full Balance and the continued presence of resolved accounts imply inaccuracies that misrepresent my financial standing. 

Harmful Misrepresentation : Experians mishandling of my credit report has caused undue harm by misrepresenting my financial behavior, thereby affecting my ability to secure favorable terms for credit, insurance, and other essential financial services. 

Requested Actions : Immediate Correction : I demand an immediate correction to my credit score, reflecting the positive impact of my repayment and debt reduction. 
Removal of Incorrect XXXX XXXX Information : The inaccurate reporting of the resolved XXXX XXXX account must be corrected, and the tradeline should be permanently removed from my credit report. 
Audit of Reporting Practices : Experian must conduct an internal audit to identify and rectify any systemic issues that lead to such inaccuracies. 
Adherence to CFPB and FCRA Regulations : Ensure all actions comply with the Consumer Financial Protection Bureaus ( CFPB ) and Fair Credit Reporting Act ( FCRA ) standards. 
I have attached supporting documentation, including my credit report, payment proof, dispute results, and XXXX XXXX  confirmation of account resolution. I trust Experian to take immediate and corrective actions to ensure the accuracy and fairness of my credit report. 

Thank you for your attention to this matter. I look forward to a prompt and thorough resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation