Consumer complaint received 2025-08-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: ALLY FINANCIAL INC.
State: TN

Complaint narrative:
CFPB COMPLAINT XXXX XXXX XXXX XXXX XXXX XXXX  ) Category : Auto loan or lease Shopping for a loan or lease Submitted by : XXXX XXXX XXXX Summary of Complaint : In XX/XX/year>, I purchased a vehicle from XXXX XXXX XXXX XXXX XXXX XXXX and provided a {$2000.00} down payment despite having a credit score above XXXX. I was required to provide my Social Security Number under the belief that it would be used solely for the vehicle purchase process. 
Although XXXX XXXX ultimately cited Ally Financial as the selected lender on paper, there was no clear or complete explanation of the pooling and servicing structure behind the financing. There was no full disclosure or transparency provided at the time of sale. I was not informed that my Social Security Number would be submitted to multiple institutions for backend pre-approvals. I later discovered hard inquiries and exposure to lenders such as : - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These inquiries were dated as early as XX/XX/year>, yet I did not take delivery of the vehicle until XX/XX/year>. I had no direct interaction or agreement with any of these institutions and was unaware of their involvement until after the sale was complete. This strongly suggests my SSN and identity were shared with third parties without my knowledge, violating basic notice and consent standards under the Fair Credit Reporting Act ( FCRA ). 
Additionally, no transparent accounting was ever provided for how my {$2000.00} down payment was applied. The Truth in Lending Act ( TILA ) documentation provided did not show a clear reduction to the total amount financed, raising concern that the funds were not properly credited to reduce the sale principal. 
I was not provided a complete or verbal TILA explanation before or during the signing of the contract. 
There was no mention of Ally Financial, no pooling and servicing agreement discussion, and no advance identification of which party would ultimately finance the vehicle. 
After the sale, I began receiving vague and unsolicited mailings related to warranty coverage and third-party notices none of which clearly explained my relationship with Ally or the true nature of the financing. At no point prior to sale was I clearly informed that Ally Financial would be the back-end lender. 
The vehicle became inoperable within months of purchase. Despite me making multiple payments early on, there was no mechanical support or willingness from XXXX XXXX or Ally to assist or repair the issue. 
As a result, I had no choice but to stop making payments on a vehicle I could not use. To this day, I have never received a full explanation of the loan structure or a resolution to my concerns. 
Requested Resolution : - A written, itemized accounting of how my {$2000.00} down payment was applied and recorded in the transaction. 
- An investigation into the credit inquiries performed prior to the signed agreement, including who authorized them. 
- A review of XXXX XXXX credit application and pooling practices to ensure full TILA and FCRA compliance. 
- Official action to address any unauthorized sharing or use of my Social Security Number with third-party lenders.

- Acknowledgment of my right to dispute and correct these records, including UCC filings or affidavits if necessary, to protect my identity and correct the record. 
- Enforcement review of the parties involved for failure to provide mechanical support or follow through on warranty protections. 
Declaration : I, XXXX XXXX XXXX, declare under penalty of perjury that the information submitted in this complaint is true and accurate to the best of my knowledge. I reserve all rights under federal law, including the Fair Credit Reporting Act and Truth in Lending Act. 
Signed : XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation