Consumer complaint received 2017-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Ref : XXXX Date submitted to CFPB XXXX/XXXX/XXXX I am referring to my complaint that was submitted on XXXX/XXXX/XXXX in regards to complaint number XXXX ; where a specific requirement was to agree on a moratorium for payment of interest until the dispute matter was investigated. The bank did confirm in a letter to me that no ACH deduction will be made ; it would then seem this would also apply to manual payments to the bank to stop until the bank would have time to investigate my claim. 
The claim was answered on XXXX XXXX XXXX. However, meanwhile Wells Fargo has been continuously reminding me of my payment requirements for the disputed account upon visiting their bank website to complete some bank transactions. I wrote them a secured email via bank channels to advise them that the matter was under investigation. 
On and around XXXX XXXX I received a call from the bank representative XXXX XXXX who has been working on the above claim XXXX that they were completing the findings. I asked her that since I have not been paying the loan interest for XXXX ; what she would want me to do since XXXX was around the corner. She recommended that I pay. I also cautioned her that the bank should not report me for late payment and charge me a late fee. She confirmed she would ensure this was communicated. I made the payment to the bank the next day for the XXXX and XXXX interest. The bank wrote me on XXXX XXXX XXXX, I received the copy on and around XXXX XXXX. I was not able to access the reply from the CFPB site because access was denied. 
I am not finished with this complaint ref XXXX, since the bank has requested more information. 
On XXXX XXXX XXXX ; Wells Fargo called to inform me that based on their findings I was 32 days late on the payment to the home equity and that they were reporting to the credit bureaus. I told them that that this should not be the case since the account was under dispute ; I have also received a letter from the bank on any ACH deductions until the matter is resolved. They were not aware of the letter and insisted based on their review that because I was late by 32 days they would proceed reporting to the bureaus irrespective of the dispute. 
# 1. Wells Fargo admits that an error did occur in their findings with respect to the existing loan. The closing attorney of XXXX refused to pay their claim because the document had incorrect records on the second mortgage. 
# 2. The bank admitted error in unilaterally taking monies out of my account for XXXX on a non-existing secured loan and refunded the payment after 3 years in XXXX The bank must recall posting the late payment history to the credit bureau with immediate effect. If one has been done they must recall and advise me and the CFPB that the action has been completed. 

The XXXX XXXX call originated from XXXX at XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief