Consumer complaint received 2025-09-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
On XX/XX/year> I went into Chase Bank in XXXX, OH. I requested to withdrawl {$10000.00}, from my bank account. The teller proceeds to pull the cash out onto the counter. Once the teller counted the money, they then proceeded to request verification to complete the withdrawl. The teller requested a verification code from a phone that I stated was broken ; therefore, the phone was not accessible. I was physically present with a drivers license and social security card. They refused to accept those forms of identity verification. When I simply asked how those were not acceptable forms of verification, the branch manager, XXXX XXXX, began making fun and innappropriate comments/statements stating " I have more money than you. You need to get your ducks in a row. '' and demanding to have the verification code from a broken phone. Then, XXXX XXXX yelled at the teller to close the bank account when I stated that I did not understand how a phone verified my identity to withdrawl money from my account. 

By XXXX the next day, Chase had closed my bank account with over {$75000.00} available in the account and was told I had to wait another XXXX days to recieve a check for the funds that were in the account. When I called Chase, they promised I would recieve the check by Friday XXXX XXXX. It was Wednesday XXXX XXXX before the check was recieved. They also refused to provide a reason over the phone on why the account was closed. 

I finally received a letter in the mail stating that the account was closed do to " inappropriate conduct '' with an employee ; however, the employee, XXXX XXXX, was expremely inappropiate and falsely closed my account. I went to another branch that very day and they allowed me to withdrawl {$10000.00} without the verificaiton code from a phone, no problem. 

My account was wrongfully closed and she should be held accountable for the inconvenience and practices she used out of spite. 
The money was needed to provide for my family that I had already waited months for, before even coming to the bank to deposit the check. I deposit the check and wait 2 more weeks to even have access to my funds, and within a day of having access to my funds, this woman spitefully took it all from me when I simply asked a question. 

Now, we are almost a month later and I still do not have access to my funds because now that I finally recieved my check from Chase after they closed the account, I have to start all over again to gain access to my funds. 

I have never witnessed such unprofessionalism at any business and this woman should be held accountable and I hope this prevents her from putting other customers through this. My wife, immediately that day, cancelled her bank account with Chase and we will never use Chase again and I hope no one else ever has to encounter banking services with this woman. I will make sure to tell everyone I know not to bank with Chase. Chase Bank should be ashamed to have such employee represent their business.

Company response to consumer: Closed with explanation