Consumer complaint received 2024-02-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I would like file a complaint against Transunion for Violation of The Fair Credit Reporting Act. I called Transunion first and complained the collections account from XXXX XXXX XXXX in the amount of {$4000.00} should not be on my credit report. This account was placed on my credit report before, and I disputed and submitted proof. There are notes on all 3 credit bureaus that I'm a victim of identity theft. This account should have never been allowed to be re-entered. It got re-entered 2 yrs later, and this time they added a number behind the name which makes me think this is their way of the account not being flagged.This should have never happened because my credit report is frozen and locked and was at the time this was placed on their. I have never had them. The rep stated she would reach out the company and that I had to allow 30 days. On XX/XX/2023 I contacted the collection agency XXXX XXXX XXXX and filed a dispute with the XXXX after seeing a collections account on my credit report for XXXX. Im currently a victim of identity theft where people are using my name, address, social security number, date of birth, email address and telephone number. I have everything you can ever think of place. My credit report is frozen and locked. I have a pin number for the banks. Requirements that Im notified and only new accounts by bank must be done in person and require 2 forms of identification and a past code. This have purchased monitoring services with the credit burearu XXXX and I also have had XXXXXXXX XXXX and other credit protection services. I filed a report with the FTC, police report, and the FBI. 
None of this working, this account popped up about 2 years ago and I disputed it. I submitted proof that I have never had the services with XXXX. There is also a class action lawsuit on this. XXXX XXXX XXXX XXXX XXXX, I filed a complaint also with XXXX XXXX XXXX XXXX and they replied to the XXXX  complaint stating they confirmed the account was fraudulent and it would be closed. They were waiting on Transunion to remove the account from my credit report. It would allow 30 days.. Its now XXXX XXXX and this fraudulent account has not been removed yet. I filed another complaint with the XXXX  and advised this has not been resolved. I would keep my complaint open with the XXXX until this resolved. But the XXXX has closed it because XXXX XXXX XXXX XXXX states they have done their part and closed the account. It ; s up to the Transunion now to remove the account. Transunion even responded that it would be removed, and still has not been removed by Transunion Credit reporting agency Im demanding this be removed by Transunion immediately. They should be fined at this point because this has not been resolved which has impacted my credit score. I want this removed, and copy sent this has been removed immediately. I think they should fined by the Consumer Financial Protection Bureau for failure to delete inaccurate fraudulent information timely

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief