Consumer complaint received 2020-08-02 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Mortgage Research Center, LLC
State: WA

Complaint narrative:
Veterans United Home lender XXXX MO breach their fiduciary duties and committed gross negligence with their mortgage underwriter causing my wife and I to loose {$5000.00} dollars in Earnest funds. Veterans United load underwriter did not perform as required by Federal Government, States of Missouri and Veteran United policy to Fairless deal with mortgage seeker, a hidden Redlining to look like they were assistance we but did not. Point in Case 1. Veterans United Home lender XXXX MO ask for excessive documents which was giving to them every time Veterans United Home lender XXXX MO ask for documents. Home Load approve our load for {$850000.00}. The issue been Veterans United Home lender XXXX MO kept asking for the same documents over and over again, even ask for Government security information since I work for the XXXX XXXX Department of the XXXX  send Veterans United Home lender XXXX MO home load letter stating they can not submit any privacy or security documents on me as Veterans United Home lender XXXX MO requested. What Veterans United Home lender XXXX MO should have done at this point was to denied the load since Department of the XXXX could not submit that level of sensitive information on me but Veterans United Home lender XXXX MO continue asking for same information knowing the closing date was XXXX XXXX but continue unnecessarily asking for the same documentation. Veterans United Home lender XXXX MO Grossly violated the Financial Conduct Authority ( FCA ) by not dealing with us fairly causing our {$5000.00} earnest funds a direct Gross negligence by Veterans United Home lender XXXX MO. 
If load lender did not get documents from the Government but the basic document the Home load  underwriter should have disapproved the load same day but they did not. They continue to ask for more documents they have all the documents required to close. Veterans United Home lender send us a letter congratulation on the load, but continue to ask for more documentation when in fact the Veterans United Home lender underwriter, load officer, and Veterans United managements new they have until ( XXXX XX/XX/2020 XXXX to finalize the load or disapprove the load once again, they did not. Veterans United underwriter and Veterans United management breach their fiduciary duties which was the proximate cause of complacency which lead directly to my wife and I forfeiting {$5000.00} of earnest money that would have been prevented if Veterans United underwriter and Veterans United management/underwriting have conducted their duties as required they did not. Seller Titles Company Management and Seller Mortgage company did received phone cllas and email from Veterans United Home lender XXXX MO Loan Officer Mr. XXXX XXXX and Mr. XXXX indicated to them Veterans United Home lender XXXX MO underwriting were still working to close. 
There is only two reasoning that makes any sense here, 1. If the Seller closing agent and Veterans United Home lender XXXX MO Mr. XXXX XXXX spoke and email each other on or before the closes date of XXXX XX/XX/2020, than both parties understood closing will not take place on XXXX XX/XX/2020, and Veterans United Home lender XXXX MO underwriter ( at that point ) should had deny any further action on our home loan but they did not why not? 2. Why did Veterans United Home lender XXXX MO underwriter continue to ask for more documentation when they have all the documentation and knew closing date was passing and knowing they will not meet the closed date set in the closing documents as stated by Financial Conduct Authority ( FCA, Federal Mortgage Lending Laws. Veterans United Home lender XXXXXXXX MO should have cancel or deny further processing of our loan rather in keep asking for documents they already had. Veterans United Home lender XXXX MO Deceive and use deception with us

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation