Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
XXXX XXXX Subject : Urgent Complaint Against Experian and XXXX for FCRA Violations and Request for Resolution. 

To Whom It May Concern, I am filing this complaint against Experian and XXXX due to their repeated failure to fulfill their obligations under the Fair Credit Reporting Act ( FCRA ), which has caused significant harm to my financial standing and personal well-being. Despite my attempts to dispute inaccuracies on my credit report, these credit reporting agencies have failed to properly investigate and correct the errors, resulting in substantial stress, wasted time, and damage to my creditworthiness. 

Background of Complaints and Violations The recent CFPB consent order issued on XX/XX/year>, highlights a pattern of systemic failures by a major credit reporting agency, likely Experian, as well as ongoing issues with XXXX. The lawsuit revealed : Ineffective dispute investigation processes. 

Failure to implement reasonable procedures to ensure report accuracy. 

Disregard for critical consumer-provided information. 

Reinstatement of previously corrected errors. 


These exact issues mirror my personal experiences with both Experian and XXXX. I have filed multiple disputes regarding inaccuracies on my credit reports, yet they have consistently failed to conduct thorough investigations. Instead, theyve relied on automated processes that disregard my evidence, providing only boilerplate responses and no meaningful resolutions. 

Harm Caused As a direct result of their negligence, I have suffered significant financial harm, including but not limited to : Tarnished creditworthiness, which has prevented me from obtaining loans and mortgages at competitive rates. 

Stress and XXXX caused by their refusal to take accountability and address the inaccuracies. 

Wasted time and resources in repeatedly disputing errors that should have been resolved promptly. 


The negative items on my credit reports, despite being disputed, remain unresolved and continue to adversely impact my financial opportunities. This includes my inability to purchase a home or obtain credit to support personal and professional goals.

Request for Resolution I am seeking the following actions from Experian, XXXX, and the CFPB : 1. Removal of All Negative Items on My Credit Reports. Given that these agencies have failed to conduct proper investigations as required by the FCRA, I demand the removal of all negative items from my reports as a resolution for their negligence.

2. Compensation for Stress and Damages. The harm caused by their failures has been substantial, and I request compensation for the stress, time lost, and opportunities missed due to their misconduct.

3. Oversight and Accountability. I urge the CFPB to hold these agencies accountable for their ongoing violations, ensure compliance with the FCRA, and prevent further harm to consumers like myself.

Supporting Evidence I am prepared to provide documentation to support my claims, including : Copies of disputes filed with Experian and XXXX. 

Responses received ( or lack thereof ) from the agencies. 

Evidence of inaccuracies that remain on my credit reports. 


These failures are part of a larger issue, as evidenced by the CFPB lawsuits and enforcement actions against these agencies. It is clear that Experian and XXXX have not taken appropriate steps to rectify their systemic shortcomings, resulting in widespread consumer harm. 

I trust the CFPB will take swift action to address my case, ensure my credit reports are corrected, and hold Experian and XXXX accountable for their violations. Please contact me directly if additional information is required to resolve this matter. 

Thank you for your attention to this pressing issue. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation