Consumer complaint received 2026-01-24 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Meta Payments Inc.
State: TX

Complaint narrative:
On XX/XX/XXXX, my XXXX account ( @ XXXX ) was disabled without warning or explanation. I immediately submitted an appeal through the XXXX app, including the required selfie verification. Despite fully complying with Metas procedures, I never received a response, resolution, or data access link. This account contained over ten years of irreplaceable personal photos, messages, and contacts that became inaccessible due to Metas failure to act.

Because Meta provided no legitimate support channel and failed to respond to my appeal, I was left with no way to resolve the situation or verify the status of my personal data. As a direct result of this lack of support, I was targeted by an individual impersonating XXXX XXXX. Believing this was my only option, I was fraudulently induced into sending approximately {$3000.00} via XXXX and XXXX. The scammer then gained access to my financial accounts, causing significant financial harm. This situation would not have occurred had Meta provided timely support or responded to my appeal. 
I have filed formal complaints with multiple regulatory bodies, including the Texas Attorney General ( Case No. XXXX ) and the Consumer Financial Protection Bureau ( CFPB ). In response to my CFPB complaint, I was informed that my XXXX account had been reinstated. 

On XX/XX/XXXX, the situation worsened. My newly created XXXX account ( @ XXXX ) was suddenly suspended, and my original account ( @ XXXX ) was also suspended again. I am now completely locked out of all XXXX accounts associated with me. 

To make matters worse, earlier this week ( Monday ), I was notified that my original account ( @ XXXX ) had been restored. Despite this notification, I was never able to log in. Shortly afterward, the account was suspended again. I am now unable to submit an appeal because XXXX requires users to log in to appeal suspensionsyet I am technically prevented from logging in. XXXX systems have placed me in an impossible situation where I am being penalized for failing to appeal while being denied access to the appeal process itself. 

This is not user error. This is a systemic failure. Meta claims to provide an appeal process, yet blocks access to that process through its own enforcement mechanisms. At this point, Meta has effectively eliminated all avenues for appeal, communication, or data access, while continuing to take punitive action against my accounts. I have no confirmation as to whether my personal data has been deleted, retained, or accessed by unauthorized parties.

Metas lack of transparency, repeated enforcement errors, and refusal to provide basic support have caused substantial financial loss, emotional distress, and serious data security concerns. This conduct is unacceptable for a company entrusted with sensitive personal information belonging to billions of users. 

I am formally demanding immediate action to require XXXX XXXX XXXX XXXX to : 1. Conduct an urgent, human review of my case.

2. Restore my XXXX account ( s ) permanently.

3. Confirm the status and integrity of my personal data.

4. Provide a written explanation for the repeated suspensions and contradictory reinstatement notices.

If this matter is not fully resolved within one to two business days, I will retain legal counsel and pursue all available remedies, including litigation, for negligence, denial of due process, regulatory noncompliance, and damages resulting from Metas actions and inaction. I am prepared to escalate this matter without further notice.

Immediate action is required.

Company response to consumer: Closed with explanation