Consumer complaint received 2025-06-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
I am filing this complaint against Capital One regarding unfair, discriminatory APR practices and failure to provide adequate justification for denying my request for a permanent APR reduction.

Despite maintaining excellent payment history across five active Capital One accountsincluding my oldest account opened in XXXX XXXXCapital One has refused to reduce the excessive APR of 29.74 % on my Quicksilver account ( opened XX/XX/XXXX ). This high rate is not reflective of my creditworthiness or longstanding responsible customer relationship.

When I formally requested an APR reduction, I was told that lower rates and 0 % APR offers are reserved only for new customers. This blanket denial, without consideration of my credit risk or loyalty, is unfair and inconsistent with fair lending principles. Such treatment places loyal, responsible customers at a disadvantage and may violate protections under the Truth in Lending Act ( TILA ) and Equal Credit Opportunity Act ( ECOA ).

Additionally, Capital One has failed to provide required records or a lawful explanation for their refusal, despite my formal written request for : Full payment history ; APR change history ; Internal notes regarding my request ; Their policies on permanent APR adjustments ; A supervisors documented decision.

This refusal to provide transparency raises serious compliance concerns.

Unfair Impact : Capital One 's actions undermine my ability to manage and reduce existing credit obligations. Their refusal to adjust my APR despite my strong credit history and 15+ year relationship directly impacts my ability to pay down balances efficiently, forces me to incur unjustifiably high finance charges, and may create undue financial hardship. This anti-consumer practice unfairly penalizes loyal customers and rewards only new account holders. This situation presents an additional financial hardship that limits my ability to meet other financial obligations, despite my longstanding responsible account management.

I believe Capital Ones behavior demonstrates : Unfair and discriminatory lending practices.

Non-compliance with transparency and disclosure obligations under TILA and ECOA.

A disregard for the rights of longstanding, responsible customers.

Potential violation of fair treatment principles by disadvantaging existing customers versus new applicants.

s.Resolution Requested : Immediate, permanent reduction of my APR to reflect my excellent credit history and longstanding customer relationship.

Written, lawful justification for their prior denial.

Full provision of all requested account records.

A CFPB review of Capital Ones policies regarding APR adjustments for existing customers to ensure compliance with federal lending law Supporting Documents : My formal written request to Capital One dated XX/XX/XXXX. 

Notes from escalation calls with Capital One Supervisor XXXX ( Agent ID # XXXX, Case # XXXX ). 

Summary : I request the CFPB 's intervention to ensure fair treatment, APR relief, and full regulatory compliance by Capital One. These actions are essential not only to resolve my personal account issue but to protect other longstanding customers subjected to similar unfair treatment. 

Sincerely, XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation