Consumer complaint received 2025-12-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: NCB Management Services Inc.
State: HI

Complaint narrative:
COMPLAINT ID XXXX NCB Management Services reply : Thank you for submitting your concerns and providing NCB Management Services , Inc. ( NCB ) an opportunity to respond. The referenced account was an internet loan originating with XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX  ) on XX/XX/XXXX. You may also recognize this as your XXXXXXXX XXXX XXXX XXXX XXXX. NCB purchased the account from XXXXXXXX XXXX on XX/XX/XXXX. This transfer included all pertinent information needed to confirm the debt is valid and owed, as well as XXXX XXXX  assigning to NCB all of its rights related to the debt, including the right to collect and credit report the debt as permitted by law. The transfer of these contractual rights from XXXX XXXX  to NCB does not require your permission or signature. You are still bound by your original agreement to pay this debt. The difference is that NCB now owns the right to collect it from you. NCB notified you of this transfer through our initial letter dated XX/XX/XXXX, outlining NCB as the current creditor to whom the debt is owed and advising of your right to dispute the debt and request validation. During this validation period, we waited over 30 days for you to respond before credit reporting the account on XX/XX/XXXX. It is important to note that when a debt is charged off by a creditor, it does not necessarily mean the debt is paid off or forgiven. It means the creditor has deemed the debt unlikely to be collected and has closed the account in their books to prevent further charges. A charged off debt remains valid and owed and may be transferred/sold to a debt buyer for collection as happened in this instance. NCB has not any interest or fees to your XXXX XXXX  charged off balance. NCB investigated and verified account information in XX/XX/XXXX, in response to an indirect tradeline dispute you made with one of the credit reporting agencies by verifying the information we reported accurately reflecting the information provided by your original creditor. A review of our records finds that this correspondence is the first direct dispute and request for debt validation received by NCB. NCB investigated your dispute by reviewing the information you provided, the information and documents provided to us by the original creditor, and data from our own system regarding the status of your account. The documents and data we have do not substantiate the allegations in your dispute concerning this account. Our investigation confirmed the debt is valid and the information we reported to the credit reporting agencies ( CRAs ) was accurate, complete, and reported in compliance with the FCRA and XXXX XXXX credit reporting standards. Based on information provided by the original creditor, we reported XX/XX/XXXX, as the date of first delinquency. This is the date that controls how long the account remains on your credit report. We have never changed the date of first delinquency. We reported XX/XX/XXXX, as the date we purchased the account and opened it in our office. The CRAs and XXXX XXXX require us to report this date opened information. In a separate mailing to the address in your complaint, NCB will provide debt validation documents sufficient to verify the debt is valid and owed, which include a copy of the electronically signed online application, the terms and conditions, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and XXXX XXXX. We would like to point out under section I. LEGAL NOTICES, 18. Transfer of Rights, it states, We may assign or transfer you XXXX Account, or any of our rights in your XXXX Account, to another person or entity without notice or consent from you. We will also attach a copy of these documents along with our response to the CFPB and trust this information helps to clarify things for you. In sum, NCB has a permissible purpose to credit report your debt, the information we reported was accurate, and we met our obligation to investigate and respond to your disputes as required by law. NCB updated our reporting to the credit reporting agencies to reflect the status of your dispute. At NCB, we strive to collaborate with consumers to help them resolve their accounts. In keeping with this goal, we welcome the opportunity to work with you as there are many options available to assist in finding a resolution for this account. Should you have any further questions or concerns, please do not hesitate to contact NCB at XXXX. 

XXXX and NCB Management Services should be held accountable by the CFPB for their continued disregard for their unethical and immoral business practices concerning consumer debt... In addition, NCB Management Services nor XXXX  provided any information clarifying their statements and simply writing a reply doesn't resolve either NCB Management Services from liability and the CFPB should investigate further ... XXXX  Sold the debt to multiple collection companies/agencies, NCB Management only sent a written reply to CFPB and more investigation is necessary.... 

Thank You...

Company response to consumer: Closed with explanation