Consumer complaint received 2025-07-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CarMax, Inc.
State: TX

Complaint narrative:
pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 809 ( b ), codified at 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) to formally request validation of the alleged debt listed below and to notify you of several ongoing statutory violations : Alleged Account : XXXX Account Number : XXXX Status : Charge-off with balance reported to TransUnion Violations Identified Inaccurate and Misleading Credit Reporting You are reporting the account as charged off with an active balance, implying the account is simultaneously canceled and collectiblean inherent contradiction and violation of FCRA 1681e ( b ).

Failure to Provide 1099-C for Charged-Off Account According to IRS regulations, if this debt was canceled, you were required to issue a Form 1099-C. I have not received such a form. This indicates either the debt was not canceledor was canceled and you failed to notify me. You may be in violation of 26 CFR 1.6050P-1 and FCRA 1681e ( b ) if the information you are furnishing is inaccurate or incomplete.

Violation of GLBA 6802 ( b ) ( 1 ) ( A ) - ( C ) Unauthorized Data Sharing My nonpublic personal information has been transmitted to third parties ( XXXX  and possibly others ) without my explicit signed consent or proper disclosure. As XXXX is not the owner of TransUnion, you were required to provide me with a clear and conspicuous disclosure in writing under GLBA XXXX ( b ) ( XXXX ). I received no such disclosure, making the furnishing of this account to a third party unlawful. 

No Validation or Proof of Debt Failure to Provide Proof of Debt You have not furnished a copy of the original signed consumer contract showing that I agreed to the debt or any proof that this debt is valid and enforceable .. As the alleged debt is being reported to consumer reporting agencies, you are obligated under FCRA 1681e ( b ) and 1681s-2 ( b ) to ensure the data is 100 % accurate and verifiable. As of today, you have not done so.Continued collection or reporting of unvalidated debt violates FDCPA 1692g and FCRA 1681s-2 ( b ). 

XXXX XXXX or XXXX XXXX to XXXX XXXX FCRA 1681s-2 ( b ) and 1681e ( b ), you must ensure that any information you furnish to a credit reporting agency is accurate and verifiable. As I have already disputed this tradeline with TransUnion, and it was allegedly verified without supporting documentation, you may be complicit in furnishing knowingly false or unverifiable data in violation of FCRA 1681q.

You Are Now On Notice You are hereby requested to validate the following : A full copy of the original consumer agreement bearing my wet ink signature. 
A copy of any Form XXXX if this account has been charged off. 
A full account history, including breakdown of principal, interest, fees, and insurance claims paid. 
Proof that I consented in writing to have my data shared with any credit bureau or third party entities. 
Name and contact of any third-party debt collector or buyer assigned the debt. 
Chain of title of this account that was sold to another entity. 

Until proper validation is provided, you must cease collection efforts and remove the tradeline from all consumer reports. Failure to comply will result in litigation, formal complaints with the CFPB, FTC, Texas Attorney General, and potential claims under FCRA 1681n and FDCPA 1692k.

Company response to consumer: Closed with explanation