Consumer complaint received 2025-10-23 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Commonwealth Health Corporation
State: KY

Complaint narrative:
I checked my credit report about a year ago and noticed a bill in collections with the original debt owed to XXXX XXXX XXXX XXXX. My bf and I rented a home from them from XX/XX/XXXX until the beginning of XX/XX/XXXX. We had given a deposit when we moved in of {$850.00}. In XX/XX/XXXX, after struggling for months and paying rent late often, we let XXXX XXXX XXXX know we were having a real rough time coming up with the rent. They informed us they were going to file for eviction, again. I asked them to please not because every time they filed it increased our rent by about {$150.00} and told them we would move and we started packing. We had a hard time finding a new home and I made sure to call them and keep them in the loop. We moved out by XX/XX/XXXX. There was no damage to their property but we did have to leave items that needed to go to the trash by the side of the road because the receptionist told us we had to be out because they had filed and the sheriff was coming that next morning. She had us scared. The cans by the road were filled and we didnt want other people or animals to make a mess so we left items, not gross garbage, inside. That was it. I left a message with our new address and neither mine or my bf 's phone numbers have changed in at least 6 years. We never heard from XXXX XXXX XXXX again. They kept the original deposit we gave them and we never considered asking for it back. The only time I was aware of a debt owed to them was when I saw a collections had placed an adverse notice in my credit report. Once I saw that I asked my boyfriend to check his credit report to see if there was any adverse notices. He has one equaling the same amount as me {$1600.00}. That means XXXX XXXX XXXX says that between myself and my boyfriend will them {$3300.00}. I don't see how that's possible. Through XXXX  I requested the credit company to send me a detailed out of my list. I never receive that list they verified who I was with experience and that was it. Now I've done the same exact thing with XXXX They have done the same thing in confirming who I was but not in showing any type of itemized list. In the middle of requesting for an experience and requesting for XXXX  The credit company did send an offer to me at the address that we had confirmed when I first saw my credit report. The offer they said was for {$280.00} if I paid that they would delete the amount due on my account. In other words they would take away the XXXX and I would just pay them {$280.00} but I had to pay it by a certain time. It said that if I did respond to it that that could be used against us if they needed it to I didn't want anything to mess it up so I didn't respond at all. But no I did not agree with it so I went to XXXX  another time a second time and ask them to do the same to request an item as listing and explain that they have I've never gotten XXXX so I XXXX I really truly do not know where the stat is from. So now on my credit report it shows {$1600.00} as a past due amount owed and {$280.00} as a past amount due. My boyfriend still has the {$1600.00} on his. And we still don't know what these charges are for. Even though XXXX XXXX XXXX knew my forwarding address and they had our phone numbers for contact information they never got in touch with us to say we owed anything so the only time I ever saw anything was XXXX all of a sudden it was on both our credit reports so why didn't they just send it to us in XXXX or contact us in XXXX to let us know that there is an amount due.

Company response to consumer: Closed with explanation