Consumer complaint received 2025-01-24 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, FL XXXX Date : XX/XX/2025 Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Formal Complaint Against Cash App ( Block , Inc. ) Unlawful Account Closure, Negligence, and Failure to Refund Dear CFPB Team, I am filing this formal complaint against Cash App ( owned by Block , Inc. ) for their repeated violations of consumer protection laws, negligence in handling customer accounts, and the extensive financial and personal harm caused by their actions. I am also seeking compensation for damages suffered as a result of their negligence, unfair practices, and breach of contractual obligations. 

Complaint Overview 1. Unlawful Account Closures : Cash App arbitrarily closed my personal account ( $ XXXX ) and business account ( XXXX XXXX XXXX XXXX ) without notice or justification. These closures prevented me from accessing funds critical to supporting my family and disrupted business operations that generate my livelihood. 
Under the Electronic Funds Transfer Act ( XXXX ), XXXX XXXX. XXXX, account closures without proper notice or investigation are unlawful. The damage caused by these closures has been devastating : Personal Impact : Without access to my personal account, I was unable to manage basic financial obligations, including paying bills, buying groceries, and providing for my family. This caused severe financial strain and emotional stress. 
Business Impact : Shutting down my business account disrupted my ability to conduct transactions, pay vendors, and maintain operations for Official Credit Beast Inc., resulting in lost revenue and reputational damage. 
XXXX. Failure to Refund {$700.00} for Services Not Rendered : Cash App failed to refund {$700.00} for a service-related dispute despite evidence showing that the transaction was incomplete. This violates the XXXX, which requires providers to investigate disputes and resolve unauthorized or incomplete transactions within XXXX business days. Cash Apps refusal to process this refund constitutes gross negligence and an outright violation of federal law. 
XXXX. Non-Compliance with Settlement Obligations : As a member of the class action settlement referenced in Notice ID : XXXX, Cash App is obligated to compensate affected users like me for their negligence. However, despite submitting a valid claim, I have yet to receive my entitled compensation, which violates the terms of the class action settlement. 

Damages Suffered Cash Apps actions have caused extensive damages, both financial and personal, including : Severe Financial Harm : The inability to access my accounts left me unable to meet essential personal and family obligations, such as paying rent, utilities, and groceries. 
Business Losses : The arbitrary closure of my business account caused operational disruptions, loss of client trust, and irrecoverable revenue loss for XXXX XXXX XXXX XXXX. 
Emotional Distress : The ongoing financial hardship and lack of resolution have caused significant emotional distress, including anxiety and sleepless nights. 
Legal and Administrative Costs : I have spent considerable time and resources attempting to resolve these issues, further compounding my financial burden. 

Laws Violated XXXX. XXXX Funds Transfer Act ( XXXX ) : Failure to investigate and resolve disputes within XXXX business days ( XXXX XXXX. XXXX ). 
Arbitrary account closures without due process. 
XXXX. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) : Violation of the Dodd-Frank Act, Section XXXX ( XXXX U.S.C. XXXX ) due to deceptive and abusive practices. 
XXXX. Breach of XXXX XXXX XXXX Obligations : Non-compliance with the settlement terms in XXXX, et al. v. XXXX, XXXX, et al., which mandates timely compensation for affected users. 

Settlement Proposal In light of the damages suffered, I am willing to settle this matter for {$10000.00}, which reflects : XXXX. Compensation for Financial Losses : This includes lost business revenue, personal financial harm, and the {$700.00} refund owed for services not rendered. 
XXXX. Emotional and Reputational Damages : The stress and harm caused to me and my family due to Cash Apps negligence. 
XXXX. Penalties for Non-Compliance : Reflecting Cash Apps repeated violations of federal law and settlement agreements. 

While this amount does not fully account for the extensive harm I have suffered, it represents a reasonable resolution to avoid further escalation. 

Proposed Penalties for Non-Compliance Should Cash App fail to resolve this matter, I request the CFPB impose the following penalties : XXXX. Civil Penalties : XXXX XXXX XXXX. XXXX ( c ), impose penalties of up to {$1000.00} per violation for Cash Apps breaches of the XXXX. 
XXXX. XXXX XXXX Monitoring : Mandate compliance with settlement obligations and impose additional penalties of {$5.00} XXXX for any further non-compliance. 
XXXX. XXXX XXXX : XXXX Cash App to compensate me and others affected for all damages and costs. 

XXXX XXXX I respectfully request the CFPB to take immediate action to : XXXX. Reopen XXXX Accounts : Restore both my personal and business accounts to full functionality. 
XXXX. Refund My Money : Refund the {$700.00} owed for services not rendered. 
XXXX. XXXX XXXX XXXX : Expedite my settlement payout under the class action agreement. 
XXXX. Impose Penalties : Ensure Cash App is held accountable for their violations. 

Closing Cash Apps repeated negligence and violations of federal law have caused significant harm to me and my family. I trust that the CFPB will act swiftly to ensure compliance and protect consumers from further harm. 

I am prepared to provide supporting documentation, including the class action notice, proof of unresolved disputes, and account details, to substantiate my claims.

Company response to consumer: Closed with explanation