Consumer complaint received 2024-08-14 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Dave Operating, LLC
State: CO

Complaint narrative:
So I needed about XXXX bucks for XXXX weeks between paychecks because I wanted to get something on sale and didn't have the money downloaded Dave because it advertised what it does and it offered me a {$15.00} loan for 3 days and after that 3 days I had to pay back {$35.00} I did not take the loan because that obviously was not what I needed and was a rip off so I frustrated that XXXX wasn't doing as it was advertising call them up and ask them to close out my account cancel out delete my credit card information I was guaranteed that all this was done my account was closed out and I was good to go oddly enough that kept getting emails about advertisements and stuff and asked me to come back whatever you know they kept me on their email list not the biggest deal but then more than a year later I got an email saying hey we never charged you your annual dollar fee so I reach out to them saying hey what what is up with this I called you guys and we closed out my account I finally got a supervisor because they want me to send all this financial information over the email even though in the email it says do not send this financially information because our emails are not secure and I literally say I am not going to send that you have all the information you need finally get a supervisor who confirms everything and I will post that email from XXXX XXXX. ( XXXX ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX We appreciate your patience. I'm a supervisor fromDave. 

I understand you would like to check the fees charged byDave. I have gathered some information for you. 

After checking your account, I can confirm that we have already closed yourDaveaccount. No charges were found related to your account.

I'm sorry to hear this happened to you. If you feel you may have been a victim of fraud, please go ahead and file a report with your banking institution. They will be able to further assist, we will work with them should the need arise. 

Thanks for contactingDave! 

XXXX 's friend, XXXX. 

Well what do you know about a couple weeks later I get a charge on my card I messaged them and I post a thing on the XXXX  and they even say on the XXXX  hey we got our specialisXXXX addressing this you're going to be taking care of but this is the email I got today XXXX ( XXXX ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX wanted to follow up in regards to the report that we received. 

I understand that you had inquires about the process of verification, here 's the information I gathered. 

Your {$1.00} per month XXXX membership keeps your bank account connected, and provides you with budgeting tools like low balance alerts. 

This fee will continue to be charged until you pause your membership or close your XXXX account entirely. 

To manage your membership in the XXXX app : Go to yoursettingsScroll down and tapMembershipPauseorResumeyour membership Please note, deleting the app will not end your membership or close your XXXX account and please note that membership is not related to whether or not you apply for extra cash advances. 

Thanks for contacting XXXX. 

XXXX 's friend, XXXX I have informed them that I have filed complaints with the attorney general in California with the BBB and I'm going to be filing a lawsuit against them and they're still refusing to even refund my money which is hilarious but now it is time to file a complaint with every agency

Company response to consumer: Closed with explanation