Consumer complaint received 2025-03-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Movement Mortgage LLC
State: PA

Complaint narrative:
I was originally quoted a very inflated interest rate and received a Closing XXXX months before closing. However, just one business day before closing, Movement Mortgage informed you that I would need to bring an additional {$6000.00} to closing due to a lender miscalculation involving cash to close and the seller assist. In the same email Movement was apologzing for their errors, they told me it was " good news '' because they were going to buy down the rate. The kicker being that they bought down the inflated rate to what I should have qualified for from the beginning and framed it as if I was benefiting. I was told that if I didnt bring the funds, I would lose the seller assist entirely, which would still require the same out-of-pocket amountessentially backing me into a corner. With no time to assess alternatives, I was left with no real choice but to comply. Movement Mortgage attempted to cover their mistake by issuing not XXXX, but XXXX Change in Circumstance notices, even though these changes were the result of lender error, not borrower-initiated or external changes as required under XXXX. This last-minute shift drained my buffer funds, triggering a chain reaction of late fees, missed payments, and eventual coercion into defaultall under their guidance to defer payments to the back of the loan with thousands in added interest and a balloon payment. I was unaware at the time that this XXXX have been improper or illegal, and when I later reached out to Movement to address it, they deflected responsibility and claimed I benefited, refusing to take accountability or offer a resolution. Despite my efforts to resolve the matter directly, Movement Mortgage has refused to acknowledge their role in creating the financial hardship I'm still navigating today. After raising concerns about the {$6000.00} buy-down fee and inflated interest rate applied to our mortgage, I engaged in an email exchange with Movement Mortgage seeking clarification and resolution. Despite initially assuring me they would follow up ASAP, I received no meaningful response for over a week. When they did reply, they referenced XXXX guidelines, claiming that because the APR was overstated, no new three-day disclosure was requiredcompletely sidestepping the actual issue. More than once, Movement Mortgage invoked a Change in Circumstance ( XXXX ) to justify cost increases that were not tied to any qualifying event as defined under Regulation Z. In fact, both instances appear to have been used to cover internal miscalculations or conceal lender-driven changes, not legitimate borrower or third-party factors. Their explanations lacked documentation, transparency, and compliance with federal lending standards. As of now, they have failed to explain or correct why we were charged to buy down a rate we should have qualified for outright, and have avoided addressing how their use of CICs was lawful or in good faith.

Company response to consumer: Closed with explanation