Consumer complaint received 2024-04-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL

Complaint narrative:
I have a credit card with Fifth Third Bank. My card expired and called to ask why a new one was not mailed. I have had the same address for a decade. My XXXX XXXX XXXX and my residence. My mail is forwarded to the XXXX XXXX which is XXXXwo blocks from my residence. I was on the phone for hours and days. Two cards were sent to an address in Georgia. I have never lived in Georgia. I have only lived two places in my entire life. Two addresses on my credit report only. I was so distraught dealing with very incompetent people. I spoke to XXXX ID number XXXX in detail. This bank changed my phone number around. Two digits I had the same number on record. XXXX admitted this and admitted I do not know why your cards went to the Georgia Address. XXXX XXXX XXXX XXXX XXXX, GA XXXX. XXXX XXXX stated I have fraud on my card when I have not used my card for over a year and my card was expired! XXXX from the fraud department stated I have no idea why you are speaking to me as there is no fraud and never had fraud in my entire life with any creditor in any way. My evidence and the calls are undisputed and this bank continues to commit unsound business practices. This is unacceptable and none of this shouldve happened. This is why I hired a lawyer and now let fifth third pay my attorney fees in arbitration. I did nothing to caused this not one action on my part caused this ridiculous actions committed by fifth third bank and I am not going to upload all my evidence dates times ID numbers all of the people I spoke to. That will come out in arbitration. 


I cant do date unable to do a balance transfer as she stated I am not verifiable! Not only that they had my old address XXXX XXXX XXXX XXXX XXXX where I lived prior to buying my condo which is only within blocks from my new condo. XXXX address is in a mail forward to my XXXX XXXX ! I have all the proof. The bottom line is this is unsound business practices, negligence. I went into the branch with my mortgage statement, electric bill passport and XXXX XXXX since XXXX stated and did not believe I was XXXX XXXX even though she phoned me back on my cell phone. Its just shocking that a bank can get away with this and the CFPB does nothing. 

I went into the branch I had the credit card XXXX there. No one knows what they are doing when I went back to pick up card. XXXX never activated and could not get in on line to date. Now I am told it takes 14 days for my phone number to registered! We are passed 14 days and can not do a balance transfer or one over the phone even though I am calling from the cell number on record. I have all my evidence I went to another branch and the employee XXXX XXXX said so sorry youre going through this I will messaged the back office to unblock. Once again clueless, poorly trained and sheer risk factor for the customer, unnecessary stress, lies, and UNSOUND business practices. I went to a consumer lawyer to handle who I had to pay {$1000.00} dollars. Its shocking that the bank can get away with this and Im not uploading any of my evidence because I provided that to the attorney. I have dates times every person I spoke with every ID number my evidence is undisputed. Fifth third can pay my attorney fees for all the unnecessary mistakes, intentional grief that they caused intentional mistakes that they caused the unsound business practices for any consumer. I am at a loss for words what I went through.

Company response to consumer: Closed with explanation