Consumer complaint received 2024-09-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
XXXX XXXX XXXX XXXX thru XXXX XXXX XXXX ( credit reporting unit ) have forwarded inacurate information regarding my XXXX assessments to Equifax credit reporting agency. 

In XXXX under a different property management company ( no longer in business ), the Board of Directors erroneously claimed I had damaged my exterior unit with alleged cable wiring. This was not true as the unit was wired when it was purchased in XXXX. This had been in dispute for 7 years now. There was no damage, evidence of this was forwarded to the current property manangement company and to both prior companies. The issue was never resolved and payment for the alleged damage was never paid or collected. 

XXXX XXXX XXXX assumed the XXXXXXXX XXXX account around or about XXXX of XXXX. They had began sending me inacurate notices of lat payments, in fact my payments are made early every month. My XXXX payments are {$270.00} per month. Often my account is assessed with late fees, they have on several ocassions waived the fee when I bring it to their attention. 

XX/XX/XXXX, XXXX I send XXXX XXXX XXXX an email informingher that Ihad received a demand for late payments. At that time she was informed again, that my payments are never late. she resported to they have an outstanding dated invoice. We again discussed the dispute that is now XXXX years old. She stated she ould look into the issue further and get back to me, but not to worry about the warning notice as they are unable to report work orders issues to the credit reporting agencies, they can only report late assessments. 

XX/XX/XXXX, XXXX XXXX after receiving another demand letter for erroneous charges, I send XXXX XXXX XXXX XXXX email with my concerns. XXXX XXXX did not respond. 

XX/XX/XXXX, XXXX After being informed via credit monitoring companies that there is a collection/deliquient account with XXXX XXXX XXXX XXXX Upon further investigation I learned XXXX XXXX XXXX via XXXX XXXX XXXX had forwarded inacurate information to Equifax credit reporting agency. After requesting a copy of the ledger which some one from XXXXXXXX XXXX XXXX XXXX did forward, I notice an work order dated XX/XX/XXXX. I requested a copy of this work order as there were no work orders for my unit during that date. XXXX XXXX responded via email and stated they do not have the invoice in the electronic folders. This charge was put on my account prior to XXXX and may be in the hard copy boxing in storage. I did respond and informed her that if they do not have an invoice or work order for the alleged charges, they can not charge me. Additionally, she was informed that according to the Fair Credit Reporting Act, they can not report errouneous information to the credit reporting agency. XXXX 's can only report deliquent Assessments, not work orders, in which we spoke and had a conversation regarding this same issue. I demanaded that they remove the inacurate reporting immediately. 

XX/XX/XXXX, XXXX I send an email to XXXX XXXX XXXX XXXX the errouneous work order charge dispute from XXXX outlining our phone conversation. She admitted they can not report work order issues to credit reporting agencies. They can only report late XXXX assessments. I demanding that they remove the errounoues information reported to Equifax. As of XX/XX/XXXX, the information has not been corrected. This should have never occurred.

Company response to consumer: Closed with explanation