Consumer complaint received 2024-11-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) From : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX, Nv XXXX Email : XXXX Phone : XXXX Date : XX/XX/year>2024 Complaint Summary : I am filing a complaint against Equifax due to its failure to meet Fair Credit Reporting Act ( FCRA ) standards in handling my credit dispute. On XX/XX/year>2024, I sent a certified, handwritten dispute letter to Equifax requesting an investigation and deletion of inaccurate information reported by multiple creditors. Despite this formal complaint, Equifax has continued reporting unverifiable, misleading, and damaging information on my credit report, violating FCRA standards and causing harm to my credit profile. 

Specific Issues and FCRA Violations : Failure to Conduct an Adequate Investigation ( 15 U.S.C. 1681i ( a ) ) : Equifax is legally required to conduct a comprehensive investigation upon receiving a consumer dispute. Despite my certified dispute, Equifax has failed to thoroughly investigate each account or require sufficient verification from creditors, violating FCRAs accuracy and completeness standards.

Failure to Delete Unverifiable Information ( 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ) : Equifax is required to delete or correct information that can not be verified. Instead, Equifax verified these accounts without obtaining full, legally acceptable documentation from each creditor. This continued reporting violates the FCRA, as each furnisher failed to adequately substantiate the information provided. 

Detailed FCRA Violations by Each Creditor : XXXX XXXX : This creditor inaccurately reports a past-due balance on a charged-off account, which misleadingly implies a current delinquency. This reporting contravenes 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), requiring creditors to report only accurate and truthful information. 

XXXX : XXXX has not provided adequate verification for the reported past-due balance. The lack of documentation violates 15 U.S.C. 1681i ( a ) ( 5 ) ( A ), which mandates deletion of unverifiable data. 

XXXX : This account includes a comment stating paid from collateral, misrepresenting the accounts true status. This inaccurate reporting fails to meet FCRAs accuracy standards under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ). 

XXXX XXXX XXXX  : XXXX XXXX XXXX has misreported a closed, charged-off account as if it were a recurring monthly charge-off, misleadingly suggesting ongoing delinquency. This practice violates 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) by failing to provide accurate account status and misleadingly affecting my credit score. 

Inadequate Method of Verification ( MOV ) : Equifax and these creditors have failed to provide an adequate Method of Verification ( MOV ) in response to my dispute. Each creditors response included partial or incomplete records that do not meet FCRA standards. Under 15 U.S.C. 1681i ( a ), Equifax is required to delete unverifiable information, yet continues to report these accounts without acceptable verification.

Company response to consumer: Closed with non-monetary relief