vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: ID

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint against TransUnion for conducting inadequate and misleading investigations into disputes regarding my credit profile. As a consumer, I have a right under the Fair Credit Reporting Act ( FCRA ) to have my disputes investigated thoroughly, but TransUnion has failed to fulfill this obligation. 

Over the course of my recent interactions with TransUnion, I have noticed a pattern of what I believe to be sham investigations. My disputes regarding inaccurate information on my credit report were met with superficial responses that did not address the concerns I raised. Specifically : old addresses, inaccurate, credit reporting, and removal of closed accounts. 

TransUnion has responded to disputes with generic statements or resolutions that did not appear to involve any meaningful investigation. 

My evidence supporting the inaccuracies in my credit report was not acknowledged or addressed in the responses. 

The results of the disputes were issued in unreasonably short timeframes, suggesting that no thorough investigation could have been conducted. 

These actions not only undermine the integrity of the credit reporting system but also violate the provisions of the FCRA, which requires credit reporting agencies to conduct reasonable investigations of disputed information. 

I am requesting that the Consumer Financial Protection Bureau ( CFPB ) investigate TransUnions dispute-handling practices to ensure compliance with federal law and to protect the rights of consumers like myself. I also urge the CFPB to take necessary enforcement actions to hold TransUnion accountable for any violations uncovered during the investigation. 

Please let me know if additional information or documentation is required to support this complaint. I trust that the CFPB will address this matter with the seriousness it warrants. 

15 USC 1681e ( b ) - Accuracy of Reports 15 USC 1681s-2 ( b ) - Responsibilities of Furnishers Thank you for your attention to this issue. 

Sincerely.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
I deposited a check XXXX XXXXXXXX XXXX settlement check which has consumer protection bureau on top of it.. I deposited this check XX/XX/XXXX via mobile. The {$200.00} were released the next day. On XX/XX/XXXX they released the rest of the funds. On XX/XX/XXXX XXXX. They flagged the check .stated my check was fraudulent.. they never called to verify the check .. in XX/XX/XXXX my payroll. Heck was also deposited into that account.. I have a total of {$1800.00} in the account that I cant get.. my niece is a manager in a bank she told me to request another check from credit protection bureau.. I called they said it was cashed.. I called Citibank back spoke to XXXX on XX/XX/XXXX she lied and told me she verified the check with CFPB XXXX hours the investigation would be over call back Monday to check status. I called back on Monday. She never verified the check.. I told XXXX someone has to verify the check since no one ever did I provided the number XXXX XXXX XXXX. She told me she cant call that number its not verified. I dont understand what am I suppose to do now.. Ive gone into the branch and let them Make copies of the check the award letters that came with it. They refused to look at these documents even though it reflects this is a valid check. They refuse to call the number in th documents. They want XXXX XXXX XXXX XXXX XXXX to call the bank .. # XXXX its the responsibility of the bank to verify the check and make the outgoing call # XXXX they are not allowed to make outgoing calls.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I bank with capital one for about 5 years now I found out in 2024 that {$6000.00} plus was used from my account in XXXX months which I didn't realize it until I saw an unauthorized transaction of {$500.00} plus one day I called them to tell them that was not authorized by me and the capital one rep found more charges with out of state XXXX purchases and they told me to close down the account and reopen a new one and once the dispute was clear they would transfer the funds to the new account so I did that and then I waited the 15 days that they asked me to wait and if I didn't hear anything back to give them a call so I did for them just to tell me that my dispute was denied. That put me through a bad mental health and triggered my panic attacks. I lost money that I never used and was for my daughters XXXX  XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ENCORE CAPITAL GROUP INC.
State: FL

Complaint narrative:
My information was stolen and have been a victim from the credit bureau breaches and keep trying to have my information be cleared there s no relief except continuing calls threats Its all over the news that midland is out here buying debts to collect money when we have our information not being protected by the credit bureau s and companies and at the mercy of identity thieves who continue to steal from us

Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing regarding two collection accounts that are inaccurately and inconsistently reported on my credit file. These discrepancies demonstrate clear evidence of reporting errors and inadequate investigation on your part.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
This account was sent to collections and then I paid it in full so this debt could be deleted off of my credit report. I have disputed this account multiple times and all of the credit bureaus were not removed this account. It's listed as paid close XXXX  balance, but it will not get deleted. I am tired of this being on my credit report because it's used as a negative to cause me to not have a higher credit score. This account has been paid. I do not owe anything. There's no reason why she should still be listed on my credit report and not have been deleted

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
There has been issues getting a job after graduation. XXXX XXXX  promised a better career and more money after graduation. Everything was said and done by the recruiter of XXXX. I originally went to XXXX XXXX XXXX XXXX back in XXXX or XXXX I believe but left because of things not done correctly. However, I did attend XXXX University - XXXX California when it changed because I was told that I could get my Bachelor 's degree in Computer information and have a better career. I was attending XXXX XXXX and I transferred back in XXXX and graduated in XXXX. 
The issue is I was promised by the XXXX  to receive help in finding jobs and have not received any help or assistance at all since then. 

I did work in retail to try to help pay off my loans. I went into Forbearance and couple of times went into almost default on my loans because of no way of paying them and the promise of a better career didn't happen. Right now I am in XXXX and my payment is XXXX because I don't make anything. What I was promised never happened and I felt like it was a waste of time. 
I did reach out to try to get loan forgiveness through a medical discharge because it's affecting my health trying to get the loans out of my life. Majority of the loans was done through XXXX and XXXX. I found out recently that other students have complained and there was a class action done against XXXX and other XXXX  had their loans XXXX because of the tactics that XXXX has done against their students. I am here to be heard and would like my loans to be also XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: MD

Complaint narrative:
I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I require your help to address this incorrect account on my credit report. This has negatively affected my reputation, and Im counting on your support. Your improper management of my credit report has left me in a dire situation, and the inaccurate details have ruined my reputation. Its vital that you fix these issues so I can continue living with my family.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am writing to file a formal complaint regarding multiple issues related to my credit report with the XXXX XXXX  credit bureaus : Experian, XXXX, and XXXX. Over the past several years, I have been impacted by multiple data breaches, and I am experiencing errors on my credit report, including unauthorized inquiries and addresses that I have never resided at. 
All three of the above credit bureaus are reporting a erroneous information erroneous addresses and have also allowed erroneous inquiries on my credit file. 
Below is a summary of the breaches that have compromised my personal information : XXXX. XXXX XXXX XXXX ( XXXX ) My Social Security number, birth date, and addresses were exposed. 

XXXX. XXXX XXXX XXXX XXXX ( XXXX ) Exposed my personal data from XXXX XXXX, including passport numbers, addresses, and payment information. 

XXXX. XXXX XXXX XXXX ( XXXX ) My account was part of the XXXX XXXX compromised, with personal details such as my phone number, email address, and more exposed. 

XXXX. XXXX XXXX XXXX XXXX ( XXXX ) My personal data, including credit scores, credit limits, and Social Security numbers, was compromised. 

XXXX. XXXX XXXX XXXX ( XXXX ) Exposed my personal information, including my phone number and Social Security number. 

XXXX. XXXX XXXX XXXX ( XXXX ) My data was scraped, revealing personal information including my name, job title, and other professional details. 




In addition to these breaches, I have noticed unauthorized inquiries on my credit report and addresses listed where I have never lived. These errors may be the result of identity theft or fraud. Despite my attempts to resolve these issues with Experian, XXXX, and XXXX, I continue to face difficulties and have seen no satisfactory resolution. 

I respectfully request that the Consumer Financial Protection Bureau investigate my complaints and provide assistance in addressing these ongoing issues. Specifically, I seek guidance on how to correct the unauthorized inquiries and incorrect addresses on my credit report, as well as steps I can take to further protect my identity and personal information. 
Here is a list of specific information that I want removed from my credit reports. The information is either incorrect or erroneous or both. 
Inquiry by XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Address not mine : XXXX XXXX XXXX XXXX California XXXX XXXX not mine : XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX ( XXXX ) Inquiry XXXX XXXX XXXX  ( XXXX XXXX Thank you for your attention to this matter. I look forward to your response and any assistance you can provide to help me resolve these issues. 

Sincerely, XXXX XXXX XXXX of Birth : XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I require your help to address this incorrect account on my credit report. This has negatively affected my reputation, and Im counting on your support. Your improper management of my credit report has left me in a dire situation, and the inaccurate details have ruined my reputation. Its vital that you fix these issues so I can continue living with my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I pressume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX. I pressume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Harris & Harris, Ltd.
State: LA

Complaint narrative:
A collection account was recently added to my credit reports by Harris & Harris Ltd. in the amount of {$140.00}. I do not recognize this account and am requesting swift removal of the account from my XXXX, XXXX, and XXXX credit reports, unless a copy of the original credit application and contract that contains my signature can be provided.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I am writing to formally express my dissatisfaction regarding the recent denial of my dispute for unauthorized charges that appeared on my account. The charges, which were made by XXXX, were neither authorized nor recognized by me. Despite providing all the necessary information and documentation to support my claim, my dispute was unfairly denied. 

I believe this decision is both unjust and concerning. As a customer, I rely on your commitment to protecting my account from fraudulent activity. I have already contacted XXXX and have not received any satisfactory resolution from them, which further supports my claim that these charges were unauthorized. 

I request that you reconsider your decision to deny my dispute and conduct a more thorough investigation into the matter. The denial has left me feeling that my concerns were not taken seriously, and I am now left to deal with charges that I did not incur. 

Please review my case again, and I would appreciate a prompt and detailed response to ensure this issue is resolved fairly and in accordance with the protections Capital One promises to its customers.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
Could you please take a moment to review and examine the attached documents? I believe your expertise will be invaluable in ensuring their accuracy and completeness. Your feedback and insights would be greatly appreciated. Thank you for your time and consideration in this matter.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
I am writing to formally dispute the inaccurate information reflected on my credit report. The information appears to violate my rights under the Fair Credit Reporting Act ( FCRA ) and should be removed or corrected promptly. The FCRA mandates that only accurate, complete, and verifiable information be included in credit reports ( 15 U.S.C. 1681e ( b ) ).

1. Incorrect Accounts Several accounts listed on my credit report appear to be inaccurate, incomplete, or outdated. Under FCRA Section 1681i ( a ) ( 1 ), I am entitled to dispute information that I believe to be inaccurate, and the credit reporting agency is required to investigate the disputed information within 30 days. I have reason to believe that the following accounts do not belong to me, contain incorrect data, or should no longer be listed due to age or resolution : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX As required under the FCRA, I request that these accounts be thoroughly investigated and either updated or removed from my credit report if found to be inaccurate. 

XXXX. Unwarranted Inquiries I also dispute the following credit inquiries listed on my report. Under FCRA Section 1681b ( c ), credit inquiries must be made with my permission or under circumstances where I have applied for credit. If these inquiries were not authorized by me or do not meet the requirements for a legitimate credit inquiry, they should be removed from my report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please consider this my formal request for an investigation under the FCRA. If the items mentioned above are not removed or corrected, I will seek further action, including filing complaints with the CFPB and taking legal steps to enforce my rights under the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
I am writing to formally dispute the inaccurate information reflected on my credit report. The information appears to violate my rights under the Fair Credit Reporting Act ( FCRA ) and should be removed or corrected promptly. The FCRA mandates that only accurate, complete, and verifiable information be included in credit reports ( 15 U.S.C. 1681e ( b ) ).

1. Incorrect Accounts Several accounts listed on my credit report appear to be inaccurate, incomplete, or outdated. Under FCRA Section 1681i ( a ) ( 1 ), I am entitled to dispute information that I believe to be inaccurate, and the credit reporting agency is required to investigate the disputed information within 30 days. I have reason to believe that the following accounts do not belong to me, contain incorrect data, or should no longer be listed due to age or resolution : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX As required under the FCRA, I request that these accounts be thoroughly investigated and either updated or removed from my credit report if found to be inaccurate.

2. Unwarranted Inquiries I also dispute the following credit inquiries listed on my report. Under FCRA Section 1681b ( c ), credit inquiries must be made with my permission or under circumstances where I have applied for credit. If these inquiries were not authorized by me or do not meet the requirements for a legitimate credit inquiry, they should be removed from my report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please consider this my formal request for an investigation under the FCRA. If the items mentioned above are not removed or corrected, I will seek further action, including filing complaints with the CFPB and taking legal steps to enforce my rights under the law.

Company response to consumer: Closed with non-monetary relief