Consumer complaint received 2024-06-17 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
JPMorgan Chase Bank , N.A . ( Chase ) has violated the law and harmed me in several serious ways since taking control of First Republic Bank. Based on information and belief, Chase has engaged in similar violations of law with many of the approximately XXXX customers of XXXX XXXX XXXX 

I complained about these violations to the Office of the Comptroller of the Currency ( OCC ) on or about XX/XX/year>. The OCC did not take action, perhaps because they are the agency that approved Chases takeover of First Republic Bank. The OCC referred the matter to the Consumer Financial Protection Bureau ( the CFPB ) which has not taken action to date. 

In retaliation for filing my complaint, Chase sent me a threatening letter dated XX/XX/year>. Chases letter makes significant misstatements of fact and its false statements and Chases conduct violates the law. 

Chases Violations of Law and Summary of Factual Background Misappropriation of consumer personal information ; cover-up of data breach. 
Through gross negligence or intentional misconduct, Chase deleted and/or deprived me of access to critically important information in my account, including bill payment information. Chase has not notified me of a data breach which indicates that Chase has intentionally and tortiously withheld information from me. This information has damaged me in an amount of not less than {$870.00} per day since XX/XX/year>. 

Violation of California and Federal Fair Debt Collection Laws Chase falsely states in its XX/XX/year> letter that on XX/XX/year> I signed a loan modification agreement. This is false. I signed no such agreement. 

I disputed the {$11000.00} consumer debt the so-called XXXX XXXX XXXX that Chase asserts that I owe them and I asked Chase to validate that debt by providing a copy of the loan contract that I allegedly signed. Chase failed to provide the signed loan contract ( because it does not exist ) and failed to do so within the statutory timeframe provided in the California and Federal fair debt collection statutes. 

Notwithstanding Chases failure to validate the alleged debt, Chase has repeatedly contacted me in efforts to sign a loan agreement in which they would substantially and materially raise the interest rate and provide materially worse terms than the terms of the XXXX XXXX XXXX that they say I owe. 

Each additional attempt to collect an invalid debt is a violation of the state and Federal fair debt collection statutes. 

Violation of the Truth-in-Lending Act and Regulation Z Chase did not provide the disclosures required as part of the loan application process. Instead, they barraged me with emails and phone calls in an effort to rush my decision. 


Violation of the Equal Credit Opportunity Act and Regulation B At every turn, Chase rejected my efforts to apply for fair terms on the loan that they falsely asserted that I owe them. They did not explain why they rejected my application and only offered materially adverse terms. 

Engaging in deceptive, abusive, and unfair business practices with a consumer Chase has barraged me with phone calls and emails to pressure and threaten me into signing a loan contract despite their failure and refusal to validate the underlying debt. 

They did this in the context of refusing me access to critical data in my deposit accounts, promising or implying that if I only accepted their harsh loan terms that my deposit accounts would be restored. 

Chase has stated explicitly that they will not take any corrective action. They are withholding ( or have lost ) my critically important deposit account data.

Company response to consumer: Closed with explanation