Consumer complaint received 2026-04-15 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: PENNYMAC LOAN SERVICES, LLC.
State: LA

Complaint narrative:
I am submitting this complaint regarding ongoing and unresolved mortgage servicing errors by PennyMac Loan Services , LLC related to escrow calculations, payment application, and use of inaccurate tax data during an active FHA Trial Payment Plan. This complaint reflects new developments and additional documentation beyond prior communications. ESCROW SURPLUS CONFIRMED BUT NOT APPLIED PennyMac issued an Escrow Account Disclosure Statement dated XX/XX/year> confirming an escrow surplus of approximately {$4400.00}. However, PennyMac has stated that this surplus will not be refunded due to delinquent status. This is problematic because : The surplus is being retained without being applied to reduce the monthly payment The escrow calculation directly affects the FHA Trial Payment Plan amount This results in inflated payment obligations that do not reflect actual account conditions USE OF OUTDATED / INCORRECT TAX DATA The XXXX XXXX XXXX XXXX has confirmed that : Property valuation and tax amounts were corrected Refunds were issued : {$97.00} sent to PennyMac on XX/XX/year> {$98.00} issued directly to the homeowner Despite this : PennyMac continues to rely on outdated or projected tax figures PennyMac has not confirmed that its third-party tax vendor ( XXXX ) has been updated Escrow calculations appear to be based on stale data rather than verified tax authority records Payment On XX/XX/year>, PennyMac issued a notice stating that it made an advance from corporate funds to pay property taxes that were unexpected and is currently investigating why this payment was not anticipated. This raises additional concerns because : Property taxes had already been corrected by the tax authority Refunds had already been issued, including one sent to PennyMac on XX/XX/year> PennyMac should have had accurate tax data at the time of any disbursement This suggests : Possible duplicate or unnecessary tax payment Reliance on outdated or incorrect tax reporting Failure to properly reconcile escrow account activity before disbursement This further supports that escrow calculations and account management are being handled using inaccurate or incomplete information. ESCROW ANALYSIS BASED ON PROJECTIONS, NOT VERIFIED DATA PennyMac performed an escrow analysis on XX/XX/year> and issued updated figures. However : This analysis was conducted before full reconciliation of corrected tax data and refunds The analysis appears to rely on projected values rather than actual corrected figures A fully updated and accurate escrow reanalysis has not been clearly provided PAYMENT APPLICATION IRREGULARITIES A Trial Payment Plan payment of {$1700.00} was made and processed. However : Loan activity reflects inconsistent and unclear application of funds Entries suggest partial allocation and possible use of suspense There is no clear breakdown showing proper application across principal, interest, and escrow FAILURE TO CORRECT ERRORS AFTER NOTICE The servicer has been notified multiple times of : Escrow discrepancies Tax corrections Refund activity A formal Qualified Written Request ( QWR ) has now been submitted. Despite this : Errors remain unresolved Escrow continues to reflect inaccurate calculations Payment obligations remain inflated IMPACT These servicing issues are occurring during an active FHA Trial Payment Plan, which creates serious concerns : The borrower is being required to perform under incorrect financial assumptions Escrow miscalculations directly affect affordability and compliance Retention of surplus funds is increasing financial burden unnecessarily REQUEST FOR RESOLUTION I am requesting that PennyMac : 1. Conduct a full and accurate escrow reanalysis using corrected tax data 2. Confirm that third-party tax reporting systems ( XXXX or equivalent ) have been updated 3. Provide a complete payment application breakdown, including treatment of the {$1700.00} payment 4. Clarify the basis for withholding escrow surplus and whether it can be applied to reduce payments 5. Correct all servicing errors affecting escrow, payment calculation, and account status Supporting Documentation Escrow Account Disclosure Statement ( XX/XX/year> ) Tax authority confirmation and refund details Payment confirmation records Correspondence with servicer and FHA Summary PennyMac is : Retaining a confirmed escrow surplus without applying it to payment reduction Using outdated tax data despite confirmed corrections Providing escrow calculations based on projections rather than verified figures Failing to clearly apply and document borrower payments Additional Concern : Unexplained Tax Advance Payment On XX/XX/year>, PennyMac issued a notice stating that it made an advance from corporate funds to pay property taxes that were unexpected and is currently investigating why this payment was not anticipated. This raises additional concerns because : Property taxes had already been corrected by the tax authority Refunds had already been issued, including one sent to PennyMac on XX/XX/year> PennyMac should have had accurate tax data at the time of any disbursement This suggests : Possible duplicate or unnecessary tax payment Reliance on outdated or incorrect tax reporting Failure to properly reconcile escrow account activity before disbursement This further supports that escrow calculations and account management are being handled using inaccurate or incomplete information. These issues are materially affecting my FHA Trial Payment Plan and must be corrected.

Company response to consumer: Closed with explanation