Consumer complaint received 2025-02-02 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: Omega RMS, LLC
State: MO

Complaint narrative:
I was the victim of false advertising, coercive sales tactics, and theft by deception from XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX Based on my personal experience, I believe their business practices violate consumer protection laws and cause significant harm to individuals seeking their services. Here are the details of my experience : False Advertising : XXXX  XXXX advertises itself as a service that connects clients with high-quality, compatible matches. However, the quality of matches I received did not align with their promises. For example : I was explicitly told I would be matched with single men who did not live in their parents basements. Despite this assurance, XXXX of the matches they arranged for me was a man who still lived in his parents basement. 
Another match involved a man who was still heavily involved with his ex. When I expressed concern after receiving a mistaken text message from this match about buying a XXXX gift for his exs child ( a child to whom he had no biological connection ), the matchmaker dismissed my concerns as unreasonable. 
Coercive Selling Practices : When I attended the initial meeting with XXXX XXXX, I explicitly stated that I was only gathering information and was not ready to commit to a contract at that time. However, I felt pressured to stay because my young son had been placed in a separate area from me, making it difficult to leave. The representative used manipulation to pressure me into signing a contract I was not prepared to commit to. 
Theft by Deception : XXXX  XXXX failed to deliver the services they promised. The quality of matches was significantly below expectations, worse than what I could have achieved through online dating. 
When I expressed dissatisfaction and requested to terminate the contractallowing them to retain the money already paidI was told this was not possible. They have continued to demand additional payment for services I no longer wish to use, despite their failure to fulfill the terms of their agreement. 
These practices demonstrate a pattern of deceptive and unethical behavior. XXXX XXXX XXXX XXXX XXXX XXXX  exploits their clients ' trust and emotional vulnerability, prioritizing profit over consumer welfare. 



I have paid {$960.00} to XXXX XXXX XXXX XXXX XXXX, the bill collector contracted by XXXX XXXX XXXX XXXX XXXX XXXX XXXX Based on the reasons above, I owe nothing else to XXXXXXXX XXXX XXXX XXXX XXXX XXXX  XXXX A complaint was filed against XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Requested Action : I urge the CFPB to investigate XXXX XXXX for : Misleading and false advertising of their services. 
Coercive sales tactics designed to trap consumers into contracts. 
Failure to deliver promised services, amounting to theft by deception. 
I request that XXXX XXXX be held accountable for their actions, cease deceptive practices, and relinquish any alleged debt they claim I owe. Their practices harm consumers and tarnish trust in similar service providers.

Company response to consumer: Closed with explanation