Consumer complaint received 2025-12-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
I opened a Chase bank account on XX/XX/XXXX, and then i deposited a Insurance check issued by XXXX XXXX in the amount {$74000.00} cents on XX/XX/XXXX. I was told by a supervisor that funds will be available in up to XXXX business days and will most likely be available on XX/XX/XXXX. The very next day on XX/XX/XXXX my checking account was restricted with no access. A supervisor said that my account was restricted because it was a new account. She also stated that the check was verified with XXXX XXXX XXXX and that I must wait till the XX/XX/XXXX for the check will available and the restriction would be off of my checking account by then. Then when i called on XX/XX/XXXX to try and get the restriction off earlier they said to call back on XX/XX/XXXX. I called back on XX/XX/XXXX in the morning. I was told by a Chase agent that my account will be unrestricted in 20 minutes. i called by and was told to call back in another 20 minutes for restriction removal. I then proceeded to just go to a Chase bank branch were i originally cashed the check at. I tryed to withdraw funds and was still restricted. Then the bank teller called the department that controls the account holds and the agent on the phone said it should take another 1 to 2 hours to remove the restriction from the account and then funds will be available. After the phone call i asked the bank teller to check available account balance and it was {$74000.00} cents. Was told the check was cashed and fully available but account restriction was still on account. Then waited 2 hours as i was told by the teller and still no progress. My account was still restricted with no access. Then i went to the branch when i originally and made a appointment with a banker. The banker looked my account and called the department that placed the hold on the account and even he was told that the check was never verified from the issued maker of the check which is XXXX XXXX XXXX and is also a Chase Bank issued check. They told me to come back in another 2 hours. I returned and was told by the banker that the department that placed the hold originally wants to close my account and terminate it on XX/XX/XXXX, if they can't verify the check in 10 business days. Then i called the department myself and I was told that the check and funds were verified but the issue maker of the check was not verified to see if the check was made payable to me. Then i was told if there was no progress by XX/XX/XXXX, they will be terminating my account and not releasing my funds and will not return the funds to the the original check maker which is XXXX XXXX XXXX. Then i called XXXX XXXX XXXX and was told the check was cleared and payed to Chase Bank. Then i called back to Chase Bank to ask them what is going on. I was told they can't verify the check being payable to me because they don't have a validated phone number on XXXX XXXX XXXX. They will not accept any 3rd part phone calls or are willing to have someone from XXXX XXXX XXXX call them. They refuse to even speak to the insurance agent that issued the check here phone number is not a validated phone number in their system. Then i proceeded to take matters in my own hands and called Chase Bank again and was told funds were available and check was verified but they were still waiting on verification from check issuer but wait times were to long for them to wait on hold for XXXX XXXX XXXX to do the final validation. I was told to call back tomorrow by another Chase. My hands are tied and i don't know what to do. Please if someone can help me as soon as possible. Also note they will not give me my account number i can only access talking to them by giving my social security number.

Company response to consumer: Closed with explanation