Consumer complaint received 2025-03-04 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: FORD MOTOR CREDIT CO.
State: FL

Complaint narrative:
Vehicle Information : Make & Model : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX miles per year Miles Driven ( as of one year ) : XXXX Issue Summary : Since leasing the vehicle in XX/XX/XXXX, I have experienced persistent failures in the collision prevention system and other critical safety features. Despite multiple service visits, the issue remains unresolved, with XXXX attributing the problem to a system update that has been repeatedly delayed. 

Chronology of Issues and Service Attempts : 1. Two Weeks After XXXX ( XX/XX/XXXX ) o The collision prevention system began failing. 
o Additional issue : Passenger-side windshield wiper fluid failure.

o Vehicle was returned to the dealer for service.

o Vehicle was returned the next day with the same collision system issue unresolved. 
XXXX. Second Service Attempt ( XX/XX/XXXX ) o The Windshield wiper fluid issue was resolved.

o Collision prevention system issue persisted. 
o XXXX informed me that the issue would be resolved through an automatic system update by the end of XXXX. 
XXXX. Third Service Attempt ( XX/XX/XXXX ) o XXXX returned to XXXX for the same system faults. 
o XXXX returned the car, stating that there was no system update available yet. 
o XXXX now projected the system update for XXXX XXXX. 
o XXXX advised scheduling another service appointment after XXXX. 
XXXX. XXXX XXXX XXXX ( XX/XX/XXXX ) o Vehicle was delivered for the collision system fault. 
o XXXX the same day, again stating the issue would be resolved in XXXX XXXX via an automatic system update. 
XXXX. Escalation to XXXX Customer Service ( Late XX/XX/XXXX ) o XXXX XXXX customer service to formally report the issue and request a resolution. 
o A week later, XXXX informed me that the only solution was to wait for the system update. 
XXXX. XXXX XXXX Attempt & Request for Rental Car ( XX/XX/XXXX ) o My wife and I visited XXXX XXXX, requested to leave the vehicle, and asked for a rental while awaiting repairs. 
o Request for a rental vehicle was denied. 
o The same day, we received an automatic system installation update ( Attachments and proceeded with the installation. 
o Despite the installation, the system fault persisted. 
XXXX. Final Response from XXXX ( XX/XX/XXXX ) o In discussions with XXXX XXXX and XXXX XXXX, we were informed that the fault would persist until a new update was available. 
o No estimated date for this update was provided. 
o XXXX XXXX requested details of my monthly lease payments to discuss potential compensation but stated that the vehicle could not be returned. 
Outstanding Issues : XXXX XXXX XXXX remains non-functional. 
XXXX Spot System, XXXX XXXX XXXX, Parking Sensors, and Pre-Collision Assist continue to fail. 
XXXX XXXX malfunctions persist. 
Repeated service visits with no resolution. 
Lack of a concrete timeline for a system fix. 
XXXX refuses a rental car while repairs remain pending. 
XXXX acknowledges the issue but does not offer a clear resolution beyond a vague future update.

Company response to consumer: Closed with explanation