Consumer complaint received 2024-09-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
Re : Inaccurate Mortgage Reporting by TransUnion Dear XXXX, I am writing to file a formal complaint against TransUnion regarding the inaccurate reporting of my mortgage account status. This discrepancy involves the mortgage account originally held by XXXX XXXX XXXX ( also doing business as XXXX XXXX ). Although this mortgage has been fully paid off and correctly reported as closed by XXXX, TransUnion continues to misrepresent the status of this account by inaccurately showing an outstanding balance of {$89000.00}. 

1. Details of the Inaccuracy According to XXXX : My mortgage account, originating with XXXX XXXX XXXX, is reported as fully paid off and closed as of XX/XX/XXXX. XXXX reflects the balance as {$0.00}, consistent with the fact that the mortgage has been satisfied and closed. 
However, TransUnion continues to report conflicting information : TransUnion inaccurately shows a balance of {$89000.00} on my mortgage as of XX/XX/XXXX. 
Additionally, TransUnion reports that I still owe 64 % of the mortgage, despite the fact that the account was fully satisfied and closed in XX/XX/XXXX. 
They also list the account as open, contrary to the closed status reported by XXXX and the actual status of the mortgage. 
2. Discrepancy with the Provided Ledgers I have also reviewed both the XXXX and the XXXX XXXX ledger, neither of which supports XXXX claim of an outstanding {$89000.00} balance. Heres a breakdown of how these ledgers contradict XXXX report : XXXX shows the correct progression of payments and records no outstanding balance of {$89000.00}. By XX/XX/XXXX, this ledger reflects a substantially lower balance that was nearly fully paid off, with principal payments recorded regularly. 
XXXX XXXX, provided for review, similarly does not record any such balance. In fact, it reflects several payments and adjustments that further confirm the closing of the mortgage account. 
This clearly shows that XXXX report of {$89000.00} is inaccurate and misrepresentative, as the financial records ( from the ledgers ) do not support the claim that this amount remains unpaid. 

3. Violations of the Fair Credit Reporting Act ( FCRA ) Under the FCRA, credit reporting agencies are required to ensure the accuracy and completeness of the information included in consumer credit reports. TransUnion has failed to : Correctly report the closed status of my mortgage account as evidenced by the ledgers and XXXX accurate reporting. 
Reflect the {$0.00} balance, as supported by the FTCTledger and XXXX XXXX  and continue to falsely report {$89000.00} as outstanding. 
Ensure that the mortgage account is reported as fully satisfied, which has been confirmed by both the ledgers and XXXX report. 
4. Evidence of Discrepancy In addition to the provided documentation from XXXX and TransUnion, I have attached the relevant sections from the ledgers that clearly show the actual mortgage balance and status. The following evidence highlights the misreporting : XXXX Credit Report : Confirms that the mortgage is fully paid off and closed with a balance of {$0.00}. 
TransUnion Credit Report : Incorrectly shows a balance of {$89000.00}, which is not supported by either the ledgers or the XXXX report. 
FTCTledger and XXXX XXXX XXXX : Demonstrate that the mortgage account was properly settled and do not show any outstanding balance, proving XXXX report is inaccurate. 
5. Harm Caused Due to XXXX inaccurate reporting, I have experienced the following issues : Negative impact on my credit score, which has resulted in difficulties obtaining credit and unfavorable financial terms. 
Emotional distress and concern over my financial reputation due to the false reporting of this substantial balance. 
6. Request for Resolution I respectfully request that the Federal Trade Commission investigate this matter and take the following actions against TransUnion : Direct TransUnion to correct its records to accurately reflect the closed status of my mortgage account and remove the erroneous {$89000.00} balance. 
Ensure that TransUnion aligns its reporting with both the XXXX report and the information in the FTCTledger and XXXX XXXX  ledgers.

Implement necessary measures to prevent such inaccurate reporting in the future, which violates FCRA standards. 
Thank you for your attention to this matter. I look forward to your prompt investigation and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief