Consumer complaint received 2024-12-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Upstart Holdings, Inc.
State: OH

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I HAVE NEW AND UPDATED INFORMATION REGARDING COMPLAINT XXXX I am submitting this complaint to address the ongoing and unlawful actions by XXXX XXXX XXXXXXXX XXXX XXXX with a charged-off debt that they no longer own but continue to report on my consumer credit report. Their conduct constitutes a clear violation of federal consumer protection laws and has caused unnecessary distress and financial harm. Background Debt Ownership and Transfer : The debt in question, loan XXXX, was charged off and subsequently transferred to XXXX XXXX, XXXX on XX/XX/XXXX. This transfer was explicitly acknowledged in XXXX  response to my previous complaint. As per their own admission, Upstart  no longer owns the debt and has no legal authority over it. Despite this, they continue to report the debt on my consumer credit report, which is misleading and unlawful. Attempts to Resolve : I have sent multiple Cease and Desist letters to Upstart, demanding that they cease all reporting related to this debt. These requests have been ignored. ( See attached ) XXXX  failure to address these concerns and their insistence on reporting a debt they no longer own demonstrates a blatant disregard for consumer rights and federal laws. Violations XXXX  actions violate several provisions of the Fair Credit Reporting Act ( FCRA ), including but not limited to : 15 USC 1681- ( a ) ( XXXX ) : Reporting inaccurate and misleading information. 15 USC 1681- ( a ) ( XXXX ) : Failing to correct or delete inaccurate information after being notified. 15 USC 1681-a ( XXXX ) : Reporting information without proper legal grounds. 15 USC 16821-a ( XXXX ) : Providing misleading information to consumer reporting agencies. 15 USC 1681b. ( XXXX ) : Continuing to report information that is not permissible under the law. XXXX XXXXXXXX XXXX have established that the securitization and transfer of obligations create a legal separation between parties, removing ownership and collection rights from the original creditor. For instance, in XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX ( XXXX XXXX. XXXX ), the court recognized the implications of such transfers on legal authority. XXXX  continued reporting, despite no longer owning the debt, directly conflicts with these legal standards. My Request I request the following actions be taken immediately : Cessation of Reporting : Upstart must cease all reporting of this debt on my consumer credit reports with XXXX, XXXX, and XXXX. Removal of Inaccurate Information : Any adverse entries related to this debt must be removed from my credit reports. Compliance with XXXX XXXX : Upstart must ensure adherence to the FCRA and other applicable laws, refraining from any future unlawful practices. Proof of Action : Provide confirmation that all adverse reporting has been removed and that no further violations will occur. Upstarts failure to address these concerns not only violates my rights as a consumer but also undermines the integrity of the credit reporting system. I request the CFPBs assistance in holding Upstart accountable for their unlawful practices and ensuring compliance with federal laws. Thank you for your attention to this matter. I trust that the CFPB will investigate these violations thoroughly and advocate for a resolution that upholds consumer rights.

Company response to consumer: Closed with explanation