Consumer complaint received 2023-12-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Alorica Inc.
State: DC

Complaint narrative:
XXXX by XXXX XXXX gave little to no notice to their customers that they would sell off their loans to XXXX. 

I found out just days ago, I am caught by surprise, and SST has unfortunately made it super challenging to get the transparency I deserve about my loan ( prior statements, statement history from the onset of my loan from XXXX by XXXX XXXX ). If XXXX bought this loan from XXXX by XXXX XXXX, I am deserved my prior statements to include thorough pdf statements mailed to me if I can't access them online ( by the way SST 's online portal looks like it was from the early XXXX  ). User interface is not user friendly and one can't get access to something as simple as a statement or a privacy policy link at the bottom of the web page. One shouldn't have to hop through hoops to get statements, last balance information from XXXX by XXXX XXXX, etc.. 

Ever since XXXX by XXXX XXXX sold off my loan- which was literally within the last XXXX weeks possibly ( early XX/XX/ ), I can't get access to my prior statements from the XXXX by XXXX XXXX XXXX XXXX. 

If we were supposed to save those statements prior to XXXX selling off our loan, we need notice to save the statements needed before they discontinue online access to any loan information via the XXXX by XXXX XXXX online portal. 

SST is scheduled to autopay/autowithdraw over {$800.00} on XX/XX/XXXX from my checking account, and I have yet to see a statement through the SST web portal. Even though I have autopay enabled, I deserve to see a thorough statement. I had that to some degree with XXXX XXXX but I am not getting this with SST. XXXX XXXX and SST dropped the ball here. SST 's notice to customers from XX/XX/XXXX was vague and unclear about what we should do if we haven't received a statement. 

XXXX by XXXX XXXX and SST should've worked in tandem with SST to ensure an effective transfer of my loan, which includes full transparency into my statements from the inception of this loan. With no ability to have control over the decision to move my loan to SST, and one can not see any statements through a not so user friendly online portal... how am I to understand if the data integrity of the account balances from current and prior months match up with what SST is quoting me today? 

I need the transparency, and I am not getting that with SST or XXXX by XXXX XXXX. This transfer of my loan to SST by XXXX by XXXX XXXX was done with no transparency or paper statement mailed to me. If I can't get access to my statements online via SST 's ancient non-user friendly web interface for account management, then I should be receiving a paper statement mailed to my address every month going forward. This is not hard to ask for. Even though they sold off the loan to SST, both companies should still be held accountable to ensure I ( the customer ) receive sufficient paperwork or loan statements to assist me with this unfortunate transition to SST.

Company response to consumer: Closed with explanation