Consumer complaint received 2025-11-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
To whom may concern, Last complaint, XXXX, was not resolved. My credit card is still restricted. Please do not close the complaint before the problem resolve. 

On XX/XX/XXXX, I requested that Barclays Bank shipped my newly applied credit card outside the United States. Because I had recently been traveling abroad, I couldn't receive the card at my US address. Their credit card specialist agreed, but Barclays Bank also sent my credit card account to the fraud department. As a result, my credit card is restricted. Even if I received the card, I could't use or activate it. I could't log in to my account or the Barclays app . Barclays Bank required me to get an outbound call to my mobile number, but the problem was that I often could't get through to the bank 's call outside the United States , no matter I was connected to Wi-Fi or had a strong Wi-Fi signal. I didn't get the calls through to the bank several times. I was not saying that I didn't answer the phone, but I couldn't get the outbound calls several times when outside the US. Therefore, the bank told me to fax documents including my ID ( front and back ), SSN card ( front and back ), and recent bank statements. I faxed them in the next two hours on the same day, XX/XX/XXXX. 

1. They verified and reviewed my documents on XX/XX/XXXX. On XX/XX/XXXX, they told me to refax my SSN card ( front and bank ). And they told me my ID and bank statement has already verified and reviewed, only need to refax my SSN card ( front and bank ). 

2. I refaxed my SSN ( front and back ). They reviewed it on XX/XX/XXXX and said the document was not cleared. This was so weird. I even set up a high-definition color fax, and it was impossible to be unclear, so that I had to refax it the next day when I called on XX/XX/XXXX. 

XXXX. On XX/XX/XXXX, I refaxed my SSN ( front and back ) using a high-definition XXXX fax ( See attachment ). I learned from the bank that they received the fax the same day when I called to the bank on XX/XX/XXXX. Here 's the big problem. 

4. From XX/XX/XXXX to XX/XX/XXXX, after XXXX days, and the two-page SSN document ( front and back ) still hadn't been reviewed. It's ridiculous. After so many days... I called at least 10 times, and they kept telling me to wait 7-10 days for document reviewing. Each call took me at least 30 minutes, not including the calls from XXXX - XXXX. After all these days, I realized it was all a scam, a perfunctory scam using the bank 's rhetoric. On XX/XX/XXXX, the bank continued to be perfunctory. The verification team refused to review my documents, and the credit specialist continued to give me perfunctory responses. I just want a document review asap in 1 day. I didn't have any patience due to wait too many days without reviewing my documents and removing the restriction.

5. Since It's over a month since I faxed into the Barclays Team. I even called into fraud department and 2 pages document is still under review, which meant it's not reviewed yet. Please do not lie to me and keep hanging out my call for fraud department.

6. I tried to call to the President of customer service, but it's pretty hard to talk with XXXX. Even though I waited 30-40 mins, Barclays system will automatically hang out the call. I have already tried to call over 20 times. 

If Barclays doesn't address or respond within 1 day, I will request XXXX XXXX  XXXX XXXX for reimbursement to be credited to my XXXX  XXXX account, or I will try to close my credit card account on XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation