Consumer complaint received 2024-09-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Deutsche Bank
State: PA

Complaint narrative:
Entities Involved- Deutsche Bank XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and XXXX XXXX  XXXX XXXX XXXX  Missing from Deutsche Bank XXXX XXXX XXXX XXXX XXXX  At the end of XXXX, XXXX received a XXXX XXXX XXXXXXXX Tax Notice for XXXX and XXXX for me. XXXX sent me the notice. The bill was {$48000.00} for state taxes only. I no longer had any tax papers from 13 years ago in my possession. So I started researching into this and called the XXXX XXXX XXXXXXXX Tax Office. In XX/XX/XXXX, XXXX XXXX XXXXXXXX withdrew funds in XXXX of my XXXX stock accounts to cover some of this XXXX bill. XXXX XXXX XXXXXXXX can seek taxes for 20 years after the file year. 

I requested my XXXX from Deutsche Bank-XXXX ( XXXX XXXX between XXXX ). I shared the XXXX with the XXXX Tax Office to show that taxes had been withdrawn from my pay back then. But I continued to research with Deutsche Bank- XXXX and I learned that in XXXX, XXXX, and XXXX unauthorized withdrawals were made on my Deutsche Bank XXXX plan while I worked at Deutsche Bank XXXX XXXX XXXX XXXXXXXX XXXX. The XXXX XXXX XXXXXXXX tax bill was based on the XXXX and XXXX withdrawals, plus fees and interest. The withdrawals were in paper check form and stamped with XXXX XXXX XXXXXXXX as the cashing bank. 

I requested copies of the checks from XXXX, Deutsche Bank 's current retirement plan manager. The total check amount in question is {$78000.00} for XXXX separate checks. The signatures are questionable, and in XX/XX/XXXX, the XXXX check was sent to an old address I used to have in North Carolina. Yet I had moved to XXXX XXXX XXXXXXXX in XX/XX/XXXX. In XX/XX/XXXX, I was living and working in XXXX XXXX XXXXXXXX. 

I contacted Deutsche Bank 's XXXX XXXX in XX/XX/XXXX. XXXX is the current head of HR in XXXX XXXX XXXXXXXX. XXXX XXXX also worked in Deutsche Bank back when these withdrawals occurred between XXXX. I sent XXXX XXXX copies of the checks and the check clearance dates. I also let him know my concerns and that I'd like to find out where my funds went so I can seek their return. XXXX XXXX asked a Deutsche Bank employee in XXXX to research this. I went back and forth with the associate in XXXX. Per Deutsche Bank 's suggestion, I filed a police report. I shared this report with Deutsche Bank. However, as of now, XX/XX/XXXX, Deutsche Bank has not provided me with any information on where my funds went. 

I called XXXX XXXX XXXXXXXX XXXX XXXX ' XXXX XXXX. I sent XXXX XXXX copies of the checks and clearance dates. ( I had copies of XXXX checks and a check number and clearance date for the XXXX check. ) I also asked her to check with XXXX XXXX XXXX 's XXXX  to find out where the checks were cashed. She let me know that XXXX  XXXX XXXXXXXX XXXX XXXXXXXX  only go back 10 years, therefore, she could not find out in which branches the checks were cashed. 

I also called a XXXX. I was told that only members ( banks ) can request information from XXXX. 

I would like to find out where my retirement funds went, and I would like them to be refunded with appropriate interest and fees. If you are a current or former employee of Deutsche Bank with missing retirement funds, please contact the CFPB.

Company response to consumer: Closed with explanation