Consumer complaint received 2025-08-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: BARCLAYS BANK DELAWARE
State: NJ

Complaint narrative:
On XXXX XXXX XXXX XXXX someone opened an account at a Barclays Bank of Delaware, Jet Blue credit card in My name as well as tried to open a XXXX XXXX XXXX account also. I check my XXXX XXXX app on a daily basis to look at my score to view if the XXXX XXXX went up. On XXXXXXXX XXXX XXXX XXXX, I see the info for Barclay Bank and call them up letting them know this account was opened fraudulently and it was not me. They gave me a fraud line to call, after several times calling the wrong number it was not resolved with company. I then went on to XXXX XXXX  App online the to file a dispute for this fraud account with XXXX. Next I called the three bureaus alerting them of Fraud On that occurred on XX/XX/2025, They reassured me everything will be frozen especially XXXX XXXX XXXX XXXX, ther was no correspondence sent as confirmation.I did not hear from them for weeks. I went to the Police department in my XXXX on XXXX the XXXX filed out a report they told me to call the bureaus again. Upon calling them the said I had to send mail info proving my identitiy Especially XXXX XXXX XXXX XXXX  I sent all three of the XXXX copies of the police report, the credit report of Barclays Bank opened account, Driver licenOn XXXX the XXXXXXXX XXXX someone opened an account at a Barclays Bank of Delaware, Jet Blue credit card in My name as well as tried to open a XXXXXXXX XXXX XXXX account also. I check my XXXX XXXX app on a daily basis to look at my score to view if the credit score went up. On XXXX the XXXX XXXX, I see the info for Barclay Bank and call them up letting them know this account was opened fraudulently and it was not me. They gave me a fraud line to call, after several times calling the wrong number it was not resolved with company. I then went on to XXXX XXXX XXXX online the to file a dispute for this fraud account with XXXX  Next I called the three bureaus alerting them of Fraud On that occurred on XX/XX/2025, They reassured me everything will be frozen especially XXXX XXXX XXXX XXXXXXXX, ther was no correspondence sent as confirmation.I did not hear from them for weeks. I went to the Police department in my XXXX on XXXX the XXXX filed out a report they told me to call the bureaus again. Upon calling them the said I had to send mail info XXXX attached with a NJ change of address letter, XXXX XXXX XXXXXXXX XXXX XXXX XXXX. That was the first steps to address the bureaus in providing evidence. This is the fifth time im addresseing the bureaus and sending them pertenet documents in this matter. So from XX/XX/XXXX to now XX/XX/2025 nothing has been done and XXXX is denying me stating to me that my police report is invalid form my township ( like a Fake police report ) My police department Is real and it has the Officer and his badge # who took the report. XXXX still has this Fraudulent account on my report and will not take off my account. The is at Barrclays Bank Fraudulent account toatls is {$1500.00} I amnot able to pay for this, I am XXXXXXXX XXXX XXXX XXXX XXXX. This is a stolen Identity matter and it was not me and the three bureaus are not helping me. They are Stressing me out and I already have a XXXX  and XXXX disorder. This is not helping. I have already disputed several times what am I to do? As time went on Im finding out the XXXX care provider case manager took my Information also from me utilizing her Phone with out my consent no signing a digital imaging form. she took images of My License, NJ Change of address form, My.Social Security card along with my children cards. XXXX XXXX XXXX, Old Resume and Birth Certificate. I am not at this facility anymore.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation