Consumer complaint received 2024-12-05 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Equifax XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, WA XXXX XXXX : XXXX ( CLAIM NUMBER REDACTED ) Subject : Urgent Appeal Request : Equifax Data Breach Claim Dear Equifax Settlement Administrator ( s ), I am writing to address the ongoing issues with my Equifax Data Breach claim XXXX Despite submitting my initial claim several years ago, I have repeatedly received notifications that my submission is incomplete. Each time I contacted your representatives, I was assured that my claim was complete. However, the same issue arises again after a few months, causing significant frustration and concern. 
I am now receiving indications that my entire claim may be denied. This is perplexing, given the two distinct options for claim submission : ( 1 ) No proof of documentation required, and ( 2 ) Proof of documents required. To ensure there are no further misunderstandings, I am submitting additional documentation as proof of my claim, substantiating my experience as a victim of the Equifax Data Breach and subsequent identity theft. 
I have included receipts and other relevant documents that validate the expenses and efforts I have undertaken to protect myself since the breach. These documents cover the period from XXXX to the present and clearly demonstrate the impact of the breach on my life. 
Supporting Documents Included in This Appeal : XXXX. XXXX : XXXX XXXX XXXX, Acct XXXX. ( REDACTED ), @ {$19.00} per month since XX/XX/XXXX to XXXX. Total amount : {$1600.00} XXXX ( XXXXXXXX XXXX XXXX XXXXXXXX ) XXXX ( XXXX by account advice ) XXXX. XXXX : Proof of XXXX XXXX XXXX Breach ( Identity Theft ). XXXX XXXX pulls through Equifax. Please recall the references I have made to XXXX XXXX in my initial claim. Also see the copies of complaints submitted to the Consumer Financial Protection Bureau ( CFPB ) as it relates to this issue. 
XXXX. XXXX XXXX ( XXXX XXXX ) : Services from XXXX XXXX, XXXX to XXXX XXXX, XXXX. Total amount : {$750.00} XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Services from XXXX XXXX, XXXX to XX/XX/XXXX ( and Present ). Total amount : {$1700.00} XXXX. XXXX XXXX XXXX : Services from XX/XX/XXXX to XXXX XXXX, XXXX, including {$50.00} account setup fee ( see XXXX ). Total amount : {$320.00} XXXX. XXXX XXXX XXXX ( see XXXX ). XXXX XXXX document where Security Identity PIN was used due to identity theft ) *Total Amount- {$5000.00} ( minimum estimate ) I trust that these additional documents will resolve any outstanding issues and confirm the validity of my claim. I respectfully request that you review my appeal and approve my claim accordingly. 
Thank you for your attention to this matter. 

P.S. 
My entry on the online form should be updated as follows : Cash Payment : Time Spent Explanation of Time Spent Requested copies of credit reports, contacted lenders via phone, email and regular mail, and consulted with other entities familiar with credit bureau matters such as my attorney from XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX. 
Approx Month XXXX Approx Year XXXX XXXX ( and beyond )! 
Hours and Minutes 5 hours 0 minutes Requested copies of credit reports, contacted lenders via phone, email and regular mail, and consulted with other entities familiar with credit bureau matters such as the Consumer Financial Credit Bureau, XXXX Law and XXXX XXXX XXXX XXXX. 
XX/XX/XXXX 5 hours 0 minutes ( or a total of 20 hours or more ) See XXXX tax ( XXXX ) which had to be signed with a PIN number due to identity theft. PIN number and other sensitive information was redacted. 
Cash Payment : Money You Lost or Spent Approximately {$5000.00} or more! This does not include my ongoing monthly payments I continue to make to the accounts that are currently opened to rectify the damage done because of the Equifax ( and XXXX XXXX ) Data Breach. 
Supporting Documents *Additional documents have been uploaded on the appeal claim submission. 
How Would You Like to Receive Your Cash Payment Check Your Signature XXXX

Company response to consumer: Closed with explanation