Consumer complaint received 2024-04-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
I am attempting to issue a complaint concerning credit card practices against Goldman Sachs, Marcus GM rewards card. When a charge is made that looks suspicious or out of the normal practices with my spending, GM Rewards will send me a text asking for verification. I like this practice as it can help me verify bad charges. However ; when I return text that I did not make the charge they cancel my card. I then must call them in order to have a new card and account number assigned. The concern with this is the fact that I must set up a new account and number rather than just dealing with a one-time fraudulent or mistaken charge. Companies that I have chose to use that account now see a canceled account that will affect my service with them. 
The problem is this : I have several service accounts that charge for services directly against this Goldman Sachs Marcus account. When the account is closed without my authorization or knowledge, these service provider stops their service due to non payment or closed account. 
I must : 1 ) first discover that the credit card account was stopped therefore my service with the various service provider have stopped.

2 ) Call and reestablish the Credit card account with a new number and card.

3 ) Wait for a new card to be issued to me and then contact my service providers to establish a new account. Also, the time being without the service that I was needing during this time. ( no internet this month ) 4 ) This process even cost me money in terms of higher fees with XXXX service accounts. 

I had special pricing with an internet provider. By stopping and starting a new account with them I lost my special pricing, costing me an additional {$9.00} per month during the next year. This is also true for other simple services like XXXX, XXXX and others. My additional monthly cost due to this action is now about {$20.00} per month more in these service fees due to Marcus action. 
I have occasions to purchase pizzas with a charitable organization often from XXXX XXXX pizza. This has happened with me 3 times during the last year and now XXXX XXXX will not even set up a new account with me, with any card ; because it appears that they see me as a credit risk always having credit cards canceled Needless to say, Golden Sachs credit cards is no longer my card of choice. However ; I suspect that there are other credit card companies that have similar procedures. I hate to think that this is a scam set up by Goldman Sachs or other credit card companies in order to assist big companies that they desire to gain favor with! 
This practice that they advertise as a convenient special card service is no way convenient. It is unfair, time consuming, and will even cost their client money. 
To add to the injury ; when discussing this feature with customer service they sound more like a pawn shop barker, and continue to explain that it is a special added service to their customers..

Company response to consumer: Closed with explanation