Consumer complaint received 2025-11-16 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: HW Holding, Inc
State: ND

Complaint narrative:
I rented an apartment from XXXX XXXX XXXX XXXX, The XXXX at XXXX, in XXXXXXXX XXXX  from XXXX  XXXX XXXX  Issues with management, fraud, maintenance, etc compounded quickly and were never addressed despite exhaustive efforts. Ive reported XXXX XXXX XXXX XXXX to regulation/enforcement authorities for investigation but havent received a response. The last message sent to the property is below. 

( Youre charging me excessive fees on the move out statement. Based on my experience while residing at XXXX XXXX XXXX XXXX XXXX this has been a pattern of misconduct and Im requesting that you review and correct the ledger. 

The apartment wasnt clean when I moved in yet youre charging me cleaning fees. 
The apartment wasnt habitable when I moved in which I later discovered, and you denied my request to move. 
You have refused to refund the money I paid for a unit hold in South Carolina and misled me stating that the check was being mailed. You refused to consider an alternative refund method. 
The mold and debris located on the AC unit was determined to have been there so long, it was suggested that the unit had never been cleaned or maintained in any way shape or form. 
You declined a mold remediation assessment by a third party even after you initially agreed. 
You charged and overcharged me for services I never received and/or were inadequate. 
I was walking my dog on your property when a tree limb nearly XXXX feet in length dislodged and fell to the ground within close proximity to myself and my service dog. 
The grounds were littered with animal feces which made my service dog ill and I had to put him on medication. 
On a couple occasions I smelled an odor of gas in the bathroom of my apartment and there was no explanation for this nor was it investigated. I had no gas powered equipment in the apartment while I resided there. 
Myself and my service dog experienced symptoms of illness on several occasions including excessive sneezing and coughing. In addition my dog had ongoing episodic vomiting while residing at your property. 
At least XXXX, I returned from work late and found someone parked in my assigned parking space. 
On several occasions I heard fire alarms coming from your complex and when I notified you, you told me there was no fire alarm. Other times you told me maybe they were testing the alarms but you had failed to notify me of any planned alarm testing. 
The outgoing mail box wasnt secured at times. On a couple of occasions, I received mail that was delivered having previously been opened without my knowledge, consent, permission, or notification. 
On at least XXXX occasion, when your maintenance staff was completing work independently in my apartment, I observed him working without PPE. In addition he had disconnected the fire alarm which had been sounding for an extended period of time. There was an odor in the air and the apartment wasnt properly vented. When I left the apartment, I felt ill. 
I had to purchase a doorbell camera to protect myself from false claims that services were being rendered when they werent. 
The doorbell camera was impossible for me to monitor because my neighbors had excessive activity at their apartment including deliveries at all hours of the day which was exhausting the reasonable expectation that I be able to monitor my own space. 
My car and/or apartment and belongings were accessed without my consent, knowledge, or notification. 
I notified you that I had been aggressively stalked and harassed previously, that it was brutal, that those living arrangements there were not conducive for my health, safety, wellness, and that privacy violations were continuing. 
The energy consumption in the apartment was excessive for a single woman with a service dog. It was partially the result of your neglected equipment which wasnt functioning efficiently or even adequately, and resulted in me having to pay higher electric bills and causing me added stress since I had to start charting the KWH to find out what was going on. 
Several times I experienced interruptions with my internet service despite having proper WIFI connectivity and equipment. 
There were unexplained energy surges in the apartment on several occasions that reset the clocks on the stove, microwave, and my other electronics. 
The ice maker in your refrigerator never worked. 
There was an odor observed from the plumbing in your kitchen ( sink ) and the garbage disposal hadnt functioned properly at times. That wasnt the result of my action or inaction since I never even used the garbage disposal. When I informed a maintenance person, they suggested I pour bleach in the disposal. 
The pest infestation was extreme for the duration of my tenancy and did not appear mitigated even after it was serviced. 
You called the police on me for no reason. This is harassment. 
You declined my reasonable accommodation request to vacate and secure alternate living arrangements. 
I paid my rent on time every month, over {$1700.00} per month, and was an excellent tenant living in sub standard conditions compromising my health, safety, wellbeing, and that of my service dog. 
Several times I inquired about the population being served by your apartment complex and was met with silence or I dont know. 
I asked if you would provide me with a positive rental reference after the lease expired and you did not agree or disagree, despite me being an excellent tenant. Instead you informed me that you would verify this information directly to the individual requesting the reference. This is grossly inappropriate. 
You declined my request for a refund of the rent and fees I paid you which were astronomical. 
None of the social service agencies in the XXXX area offered any assistance and several agencies I spoke with exclusively excluded the zip code XXXX without explanation. 
Your lease indicates that you can sell the furniture and apply the profit towards the ledger balance. 
Your lease indicates that XXXX XXXX XXXX staff alone had the authority to determine whether the apartment posed any risk to health & safety. Thats tyrannical and absurd. 
Im a reasonable person and for the duration of my lease, XXXX XXXX was intentionally negligent. This was a clear pattern of victimization. 



Please remove any and all unreasonable charges on the final statement. I was told when I moved in that the security deposit of {$800.00} was non refundable but according to your final statement, its referencing a refundable security deposit. Did you change your mind? Please communicate this and update the statement. The reason for my move out is not a sister property transfer. My lease ended on XX/XX/2025. Please fix that as well. ) I received no response from XXXX XXXX and was locked out of my online tenant access account. I later received email communication from Hunter Warfield, informing me that they were collecting a debt on behalf of XXXX XXXX XXXX XXXX, but contradicted themselves in the same email stating that they were not a debt collection agency. I previously contacted Hunter Warfield in approximately XX/XX/2025 and never received a response. 

In XX/XX/2025 I received another email solicitation from Hunter Warfield attempting to collect a debt to XXXX XXXX XXXX XXXX. 

Please advise and investigate this matter further.

Company response to consumer: Closed with explanation