Consumer complaint received 2025-04-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
Dear [ XXXX Customer Service or General Manager ], I am writing to formally express my deep concern and disappointment regarding my recent experience with XXXX, a company I have trusted and rented from exclusively for over 20 years. Until now, I have never faced discrimination, mistreatment, or humiliationbut my recent experience has left me feeling disregarded, powerless, and unfairly targeted. 

On XXXX [ date ], 2025, I received an urgent call from my XXXX  requesting that I come into the office the same day. My personal vehicle was in the repair shop, so I reserved a rental online at a location that showed available vehicles. Upon arrival, I was informed that my reservation did not exist. Despite having a printed confirmation, the staff refused to acknowledge it and dismissed me, advising me to " come back later. '' When I inquired about the wait time, a male employee mentioned they were expecting returns soon, so I opted to stay. However, as I sat in the lobby, I observed multiple walk-in customersnone of whom had reservationsbeing assisted immediately. Meanwhile, I was ignored. When I questioned why my reservation was being overlooked, the staff became agitated, ultimately telling me to leave, that if anything became available they'd call me. To no avail. This is my second time going to this location, ( XXXX XXXX XXXX XXXX XXXX, NC XXXX ) I have been told, with a reservation, to leave and they would call me " IF '' anything became available. 

Because of this, I missed my XXXX XXXX XXXX 

The following day, I attempted to resolve the issue by booking another rental for delivery. However, I received no confirmation. When I called, the Branch Manager, XXXX XXXX, answered and asked if I was " the person who talked rudely to his staff the day before. '' I explained that I did not believe I was rudeonly frustrated at the clear discrimination I had experienced. His response was alarming : he told me he did not like my tone or attitude and that he would refuse to rent to me entirely. 

To make matters worse, when I later sought a rental at XXXX, I was informed that a credit report issue was preventing me from securing a vehicle. Upon review, I discovered that the General Manager had accessed my credit report without my knowledge or consent and had performed three separate hard inquiries on different dates, negatively affecting my financial standing. 

I am XXXX XXXX XXXX, and this unjust treatment has severely impacted my ability to receive necessary XXXX  XXXX and secure transportation. I am requesting immediate action on the following : A formal review and reprimand of the employees involved in this incident. 

The removal of the unauthorized hard inquiries on my credit report. 

The restoration of my status as a loyal customer, ensuring I am treated with fairness and respect moving forward. 

I am extremely disappointed by the discriminatory and unprofessional behavior I encountered. I expect a prompt response outlining the steps XXXX will take to resolve this matter. 

Sincerely, XXXX XXXX # XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation