Consumer complaint received 2024-05-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: TRUIST FINANCIAL CORPORATION
State: DE

Complaint narrative:
Truist bank fraudulently reported XXXX of their good standing consumers to the credit reporting agency for unpaid new escrow changes... And reported them as missed mortgage payments.

I am one of those consumers.

They need to stop this.

They are harming our credit history and using didactic that implies missed mortgage payments when, in fact, they were nominal amounts that were newly changed, and are for escrow that are not actually due for a year. 
Here is my story. 
It is XX/XX/XXXX I was reported to the credit agency on XX/XX/XXXX for XXXX missed mortgage payments for XXXX and XXXX. I paid my XXXX mortgage on time in the amount of {$1600.00}. My XXXX payment amount changed by {$20.00} unbeknownst to me. I got a letter from Truist on XX/XX/XXXX telling me that I had Missed my XXXX payment. I checked my bank and saw that the had indeed received my mortgage autopay and cashed my check in the amount of {$1600.00} on XX/XX/XXXX. At the top of that letter in bold and underlined it said before anything else that it said if you paid had paid the mortgage already you can dismiss this letter. 
So I did just that. 
I didn't notice the XXXX escrow change and it was written into the letter. 
I got another letter the next week that said, if I need help paying my mortgage to call them. I got another letter on XX/XX/XXXX that said my payment was not received and to call. 
I called them on XX/XX/XXXX. 
The gentleman I spoke to told me that they had indeed received my XXXX payment and that they were now waiting on my XXXX payment. I told him the letter was written about XXXX and he told me I could ignore that. I said ok. 

And then I told him that XXXX sent my XXXX payment via auto pay - payment on XX/XX/XXXX. I saw that it was expected To be received on XX/XX/XXXX, so I provided the ACh number, the check number and amount. I asked the gentleman to document our call with this information. I also asked him if this would solve my issues too and he said yes. 
I was never told that there is a differential still due for an escrow change out of my account or that my payment was in suspension for the escrow change. 
When I received the alert from XXXX yesterday, that I now have a credit score, that was 100 points less because Truist reported me as having missed mortgage payments for XXXX months in a row I was a horrified. 
I did not have XXXX mortgage payments missed in excess of {$3000.00}. They imply this on the credit report and it should be illegal and its unfair. Escrow is not a bill due to my mortgage company. Additionally, my escrow was flush in the thousands and its not due for another year my XXXX payments for {$21.00} dollar short each unbeknownst to me which means I owed {$42.00} to a future bill for escrow.

I want a credit score to be fixed and corrected as they fraudulently imply that I missed payments when I did not instead, this is escrow and should be I was completely differently as they are the ones that make the arbitrary amount. Additionally, they are also the ones that collect interest on this escrow amount. They allowed a grace period of XXXX months last year. They did not allow that this year. for when they changed their escrow. 
I believe we have a class action lawsuit against Truist for these mortgage practices as I have mortgages with other companies and never have I been sent to collections for Short escrow nor have I I have never had the opportunity to pay the short escrow outright. 

Lastly This is the second time Truist has reported me to the credit bureau unfairly. I felt in the XXXX and they corrected it before they are repeat offenders and they should be punished. I am not the only one affected by this credit score. My husband is as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief