Consumer complaint received 2025-08-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: RENASANT CORPORATION
State: AR

Complaint narrative:
To Whom It May Concern, I am filing this formal complaint against Renasant Bank in relation to an account that was fraudulently opened in my name without my knowledge or consent. This situation has caused ongoing and significant problems. 

In XXXX, I enlisted the services of a credit repair company called XXXX XXXX XXXX, operated by an individual named XXXX XXXX. I paid {$300.00} for services and, as part of the onboarding process, I was asked to provide sensitive personal documentation, including my full credit report, Social Security card, and Arkansas drivers license. I complied under the belief that this was a legitimate business. After XXXX months of no updates or resultsand no ability to get in touch with XXXX XXXX concluded that I had been defrauded. 

Shortly afterward, in XXXX, I began noticing unfamiliar credit accounts appearing on my credit report, which I immediately disputed and had closed. At the time, I believed the identity theft might have occurred when I lost my wallet at a baseball game. However, I later recalled the information I had provided to the credit repair business and realized that XXXX XXXX had the means and opportunity to commit identity theft using my information. 

What is particularly troubling is that I had no knowledge that a bank account had been opened using my identity, as such accounts typically do not appear on credit reports. I only became aware of this when I attempted to cash my paycheck and was unexpectedly declined. I was told to contact ChexSystems, where I discovered that Renasant Bank was reporting a negative account in my name. 

I have never lived in XXXX, Tennessee, nor have I ever had any legitimate business or banking relationship with Renasant Bank. I am a long-time resident of XXXX 15 yearsand my official state-issued ID, bank statements, lease agreements, and all other documentation verify this. The fraudulent account was clearly opened without my consent, and without any proper identity verification. 

In addition, fraud alerts were placed on my credit file, which should have prompted any financial institutionincluding XXXX XXXX verify my identity by contacting me directly using the number provided on the alert, prior to opening any account. That never occurred. This is a direct violation of identity theft protections under the Fair Credit Reporting Act ( FCRA ) and potentially the Gramm-Leach-Bliley Act, which requires financial institutions to implement safeguards for consumer information. 

Despite numerous attempts to contact Renasant Bank to dispute the fraudulent account, I have received no assistance or resolution. The continued negative reporting of this unauthorized account to ChexSystems has had a devastating impact on my life. I have been repeatedly denied the ability to open legitimate checking accounts, been embarrassed at my place of employment when paychecks could not be deposited, and faced constant challenges in managing day-to-day financial responsibilities. This has also interfered with my ability to move forward with personal and financial goals, and caused unnecessary delays in me opening future bank accounts. 

I am requesting the following : Immediate removal of the fraudulent account from all records with XXXX and any other consumer reporting agency..

Company response to consumer: Closed with explanation