Consumer complaint received 2019-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: PNC Bank N.A.
State: FL

Complaint narrative:
ItriedforTHREEhourstobookaflightandpayviadebitcard.Despitemorethansufficientfundsthereservationdidnotgothrough.Icalledthebankandthearrogant,incompetentclerksgaveinconsistentexplanationsfromitwentthroughtoitdidnotbecauseyouneedtoverifyit.Thestaffwasextremelyrudeandhadaxenophobicattituderudelyaskingmyself(whograduatedfromaXXXXXXXXXXXXschoolandhadclasseswithtwoSupremeCourtjudges)ifIwasabletounderstandEnglish.InanarrogantmannertheyrepeatedafewphraseandhadtheaudacitytoquestionmycommandoftheEnglishlanguage-themselvesbeingunabletounderstandthemostbasiclegalconcepts.

Idemandedtotalktoasupervisor,waskeptfortwohoursonthephoneandconstantlyaskedsecurityquestionsastomyaccounttogetridofme.Igavethemallofmyinformation,frommySSnumbertotheplacesIresided,frommycarstoallinformation-allunderthepretextofsecurity.Iansweredallofthemcorrectlybuttogetridofmeinquiringthereasonswhythetransactiondidnotgetthroughthesupervisorwhorefusedtogivemeherlastnameaskedwhatmyheightis-whichIdidnotknowimmediately(alsogiventothefactthatshedemandeditinincheswhichnocountryintheworldusesbuttheUS)ASARESULTSHEILLEGALLYFROZEMYACCOUNTDENYINGMEACCESSTOTHEFUNDSANDILOSTOUTONTHEFLIGHTInherxenophobicattitudesheconcludedthatanyonewithanaccentisaXXXXorillegalalienfromathirdworldcountryandneedstobeaskedtwentydifferentquestions.Absolutelyirrelevantstupidquestionsthathavenothingtodowithsecurityatall-mycardsaysXXXXXXXXXXXXandsheaskedmewhatothernamethanXXXXdidyouhave?-wellanyonecanfigurethatout.
Whathasyourheighttodowithasecurityquestion?Perhapsthenexttimeyouneedtotellthemhowmuchyouweightis?Allofthischangesalsoovertheyears!
PNCwillfalselyclaimthattheytakesecurityveryserious-ImadethemawareofawebsitethatclaimsPNChaslocationsinCalifornia-apparentlytheyarefishingforclientinformationandinsteadofthankingthecustomersandshowingsomegratitudeofmakingafinancialinstitutionawareofphishingwebsitesandlocationstheyignoreyou.
Icontactedtheescalationteamseveraltimes.Theyarenotinterestedinworkingwithacustomerofmorethantenyearsbutonlyintodraggingouttheprocess,engaginginagameofleavingvoicemessagesandofferingnothing.ItisafactthatPNCattemptstocoverupitsxenophobicunprofessionalconduct,neverevenbotheredtoinvestigatethematterandIwasmoreorlesstoldtheywouldtryfreezemyaccountpossiblyblacklistme.TheemployeesMr.XXXXandXXXXXXXXXXXXXXXXXXXXnevereventalkedtome,ignoredallofmymessagesandiftheycallbacktheywillcallyouatthethetimeyouarenotavailable-whenIrequestedthattheycallmeintheafternoonafterXXXXMsXXXXwillcallyouinthemorning.Theywillcallyoutwotimeinonehourandclosethecaserightafterthat.Thenyouhavetocallbackandforthenexttwentyfiveminutesyouareagainleftwith3clerkswhoaskedyouallofthesamequestionsfivetimes.TofileacomplaintyouneedtohaveyourSS,plusplusinfobecauseotherwise-otherwisecriminalscouldfileacomplaintagainstPNC???
AgainPNCinthenameofsecurityneedstoknowmyheightininches(whatisyourheightincm??)freezesmyaccount,neverapologizesorreachesoutbutPNChasnoproblemifotherwebsitestrytogetinformationfromitscustomers.
Thatwillbeignored,too.
IalsowroteanemailtotheCEOofPNC-XXXX.MrXXXXisawareofthesecuritythreattohiscustomersbythesefakelocationsandignoresit.ThesameseemstoapplytotheexenophobicconductofhisemployeesMynextstepwillbe-perhapsPNCwillthenblacklistme-tocontacttheHouseFinancialServicesCommitteeanditsmembersincludingSenatorXXXXandSenatorXXXX.PerhapsinthemeantimesomePNCcustomersgotalreadyburnedbythefakelocationsHerethe"PNCbranches''inCAXXXXXXXXXXXXAccordingtoPNCtheyXXXXnotPNClocationsXXXXandPNCdoesnothingtowarnitscustomersandignoresyouwhenyoumakethemawareofthis.Sojustcallthemandgetaloan,givethemyourSSandmore!
ButthisXXXXguyhasanaccentandthereforeheispresumedtobeacriminalbecauseheanswered20securityquestionscorrectlybutdidnotknowhisheight.


FAKEPNCLOCATIONS(ButnoactionhasbeentakenbythebanksincePNCdesnotcare-perhapstheyknowtheirheightandhavenoaccent)PNCBank1.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXCAXXXXPNCBank2.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXCityCAXXXXPNCBankXXXX.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXXXXXCAXXXXPNCBank4.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXCAXXXXPNCBank5.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXCAXXXXPNCBank6.PNCBankBanksCommercial&SavingsBanksLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXCAXXXXPNCMortgage7.PNCMortgageMortgagesRealEstateLoansWebsite(XXXX)XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXCAXXXX

Company response to consumer: Closed with explanation