Consumer complaint received 2025-10-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Today is XXXX. XXXX dollars has not been returned. Therefore, I'm submitting this complaint. I emailed the complaint yesterday, XXXX, to whistleblower and XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- -- - On XXXX XXXX  XXXXXXXX XXXX I showed up to XXXXXXXX XXXX XXXX XXXX XXXX XXXX located at XXXXXXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX XXXX telephone number XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. After cleaning the windows, the Staff in charge compensated me with a check. After work, I showed up to Bank of America ATM machine and deposited the check with cash. The next day, XXXX, while eating my breakfast, I logged into my accounts, and the check had cleared ; but my online ledgers were not mine in the sense that the transactions were not in real time order. 
Anyways, I worked yesterday. Made XXXX deposits again.I had no problems with account ending in XXXX ; but it seems, someone hacked my account and attempted to steal {$20.00} out of {$40.00} cash. Keep in mind, my accounts were never negative. I didn't realize this crossing of accounts had taken place until I decided to withdraw XXXX dollars around XXXX XXXX. EST that same day to give to my landlord for the FPL bilXXXX. Upon attempting to withdraw XXXX, the machine said decline ; And I couldn't believe it. So, I logged into my online account and saw, " HOLD {$20.00}. '' But it didn't say for what and from who. 
Since I was aware of the unsuccessful heist that took place by XXXX and his team players on my account ending in XXXX, I immediately associated this hold coming from them. So, I called BoA General Council at ( XXXX ) XXXX, and left her a message. 
This morning, XXXX, I logged into my account to see whether XXXX dollars was placed in my account, and I could NOT believe, they cleaned up this misconduct by alleging XXXX 's Florist check was returned. Returned where? It was an ATM deposit. So returned where? Did they remove my check from the ATM Machine? If so, why? I deposited the check in my own account. Nobody else 's. XXXX XXXX XXXX. That's my account. No other name can be on that account other than mine. That's it. 
So, why was XXXX dollars really removed? Hate? Spite? To cause an unnecessary problem? 
To make matters worse, I couldn't see the back of the check like I usually can. Why? I signed it XXXX XXXX XXXX. And wrote my FL DL number and phone number below my signature. 
In conclusion, to avoid future problems, please have {$20.00} placed back into my account. That's all I got to say. This crime is off the charts! 
Also, please make Bank of America remove my account from level XXXX, where over ten people can hack and view my activities, and do the nonsense I find myself in. The account needs to be level XXXX or XXXX XXXX. I deserve the same respect, equal treatment, all the other customers have. What a crime! And discrimination! Please prevent XXXX and XXXX from typing their names next to mine. I am not sharing my accounts with anyone! 
Again, have XXXX dollars returned. Thank you, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation