Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to formally file a complaint against Experian for failing to conduct a proper investigation of a disputed account reported by XXXX XXXX XXXX ( Account Number : XXXX  ) on my credit report. Despite disputing the inaccuracies in the payment history of this account, Experian falsely claimed that the information was verified as accurate and retained the disputed account on my report.

Summary of Inaccuracies : The following details regarding the XXXX XXXX XXXX account are inconsistent and inaccurate : Account Name : XXXX XXXX XXXX Account Type : Unsecured Date Opened : XX/XX/XXXX Status : Closed. {$5700.00} written off. 
Status Updated : XX/XX/XXXX Balance : {$0.00} Balance Updated : XX/XX/XXXX Original Balance : {$7000.00} Terms : 36 months Inaccurate Payment History : Charge-Offs reported for XX/XX/XXXX and XX/XX/XXXX, despite the account already being closed.

Late payments reported as : 90 days past due in XXXX XXXX 60 days past due in XXXX XXXX 30 days past due in XX/XX/XXXX These dates are inconsistent and fail to align with the accounts stated status and balance updates. Both XXXX and XXXX, upon my dispute, found the account unverifiable and promptly removed it from my consumer report. Experian, however, has maintained this inaccurate account and failed to provide any documentation to validate its decision. See the attached document for proof of the inaccurate information.

Reference to CFPB Lawsuit Against Experian : This behavior aligns with issues raised in the CFPBs recent lawsuit against Experian, which highlights the companys systemic failure to handle consumer disputes properly. As CFPB Director XXXX XXXX stated : When consumers disputed errors on their credit reports, Experian conducted sham investigations rather than properly reviewing the disputes as required by federal law. Credit reporting errors can have serious consequences for a familys finances, and it is critical that credit reporting giants follow the law.

Experian, one of the three largest credit reporting conglomerates, maintains information on most families in America. Yet, its failure to comply with the Fair Credit Reporting Act ( FCRA ) by conducting sham investigations leaves inaccurate information on credit reports, threatening consumers access to credit, employment, and housing.

Experians Failure to Investigate : Experians actions demonstrate a clear failure to meet their legal obligations under the FCRA : Lack of Adequate Investigation : Experian did not conduct a proper review of the documentation I provided to dispute the inaccuracies.

Failure to Validate Information : Experian has not provided any documentation or evidence validating the accounts payment history or status.

Uncritical Deference to Furnishers : Experian appears to rely solely on the furnishers ' responses without independently verifying the information or considering consumer-submitted documentation.

Request for CFPB Assistance : I respectfully request the CFPBs intervention in this matter. Specifically, I ask that the CFPB : Investigate Experians handling of my dispute and their failure to comply with the FCRA.

Require Experian to either validate the XXXX XXXX account with proper documentation or remove it from my credit report entirely.

Impose corrective measures, including civil penalties, to ensure Experians compliance with federal law and proper consumer dispute investigation practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation