Consumer complaint received 2025-01-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  To : Experian Legal Department Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Regarding Fabricated Disputes, FCRA Violations, and Systemic Reporting Failures Dear Experian Legal Department and CFPB Representative , This letter serves as a formal complaint and demand for immediate action regarding Experians systemic violations of the Fair Credit Reporting Act ( FCRA ), including the intentional fabrication of dispute results, furnishing of inaccurate or deceptive information, and repeated failure to conduct reasonable investigations into legitimate disputes.

Experians actions in my case not only reflect the same disregard for compliance but also demonstrate a blatant failure to uphold their obligations under the Fair Credit Reporting Act ( FCRA ) to investigate disputes and ensure accurate reporting. 
As a consumer, I am the direct victim of Experians negligence and misconduct. Despite following all proper channels to dispute inaccuracies, Experian has failed me by : XXXX. Fabricating False Dispute Results ( XXXX XXXX XXXX ) : Experian fabricated a nonexistent XXXX XXXX XXXX account multiple times in my dispute results. This was not a clerical errorit was a clear manipulation of my credit file and dispute outcome. 
By creating and deleting fabricated accounts, Experian has undermined my ability to trust its systems and caused unnecessary stress and confusion. 
XXXX. Negligence in Investigating XXXX  Accounts : Experian blindly accepted XXXX XXXX  certification of accuracy without conducting any independent verification, despite evidence of inaccuracies in the accounts I disputed. 
The refusal to correct or investigate these accounts has harmed my credit profile and financial opportunities.

3. Repeated Violations of FCRA : Experians actions violate multiple provisions of the FCRA, including its duty to conduct reasonable investigations ( 15 U.S.C. 1681i ) and to ensure maximum possible accuracy in consumer reports ( 15 U.S.C. 1681e ( b ) ). 
These violations have not only caused direct harm to me but have also eroded public trust in credit reporting institutions. 
Experians Fabrication of Dispute Information and Certification by XXXX XXXX  XXXX. Fabrication of Dispute Results ( XXXX XXXX XXXX ) : The document attached clearly shows that Experian fabricated dispute information for a nonexistent account, labeled as XXXX XXXX XXXX. I have never had an XXXX XXXX XXXX account appear on my credit report. However, Experian falsely included this fabricated account in my dispute results multiple times, indicating removal. 
Inaccuracies in Reporting : Experians repeated creation of this fabricated account undermines the credibility of their entire dispute process and raises serious concerns about their internal practices. 
There is no corresponding tradeline for XXXX XXXX XXXX on my credit report. 
These repeated deletions of nonexistent information are evidence of Experians deliberate attempt to manipulate dispute outcomes. 
FCRA Violations : Experians actions violate their obligations under 15 U.S.C. 1681i ( a ) to ensure disputes are investigated and resolved reasonably and accurately. Instead of conducting an actual investigation, Experian introduced false data and misrepresented dispute results. 
XXXX XXXX XXXX  Certification of Accuracy : Experian has further acted negligently in facilitating XXXX XXXX  misrepresentation of information. In response to my disputes regarding several XXXX accounts ( Account Numbers XXXX, XXXX, XXXX ), Experian provided a response stating : The company that reported the information has certified to Experian that the information is accurate. This item was not changed as a result of our processing of your dispute. Please review your report for the details. 
This statement implies that XXXX XXXX  certified every aspect of these accounts as accurate despite clear evidence that the accounts are misrepresented, such as : Balances still being reported after the issuance of 1099-C forms, indicating cancellation of the debt. 
Debts having been securitized into trusts, which legally renders them uncollectible. 
By relying on XXXX XXXX  blanket certification without conducting an independent or reasonable investigation, Experian has : Facilitated the continued misreporting of inaccurate information in violation of 15 U.S.C. 1681e ( b ) ( duty to ensure maximum accuracy ). 
Aided and abetted deceptive practices by XXXX XXXX  that harm consumers and distort financial records. 




XXXX. Experians Fabrication of Dispute Results Experian has knowingly fabricated dispute outcomes and included false or hidden information in the dispute process, undermining my consumer rights and the integrity of the credit reporting system. Specifically : Fabrication of Data : Experian provided dispute results that included fabricated items, such as : Addresses I never disputed, such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Dispute results that reference records not visible on my official credit report. 
Violations of Federal Law : 15 U.S.C. 1681g : Experian is required to provide me with complete access to all information in my credit file, including dispute-related records.

15 U.S.C. 1681i ( a ) : Experian must conduct accurate and reasonable investigations into disputed items and can not falsify results or introduce fabricated data. 
By fabricating dispute results and failing to transparently disclose all related information, Experian has acted in bad faith, undermining its obligations under the FCRA and exposing itself to severe civil penalties, including : Statutory damages of {$1000.00} per violation. 
Actual damages for the financial harm and emotional distress caused by Experians misconduct.

Punitive damages for willful noncompliance with federal law.

2. Systemic Inaccuracies and Fabricated Reporting Experians actions extend beyond fabricated disputes and reflect systemic failures to ensure the accuracy of consumer reports. Specifically : Failure to Conduct Reasonable Investigations : Experian consistently verifies disputed information without providing supporting documentation or conducting a thorough reinvestigation. 
For example, Experian has failed to provide verifiable proof for the following disputed accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hidden or Parallel Records ( Back Office Files ) : Discrepancies between my official credit report and fabricated dispute results strongly suggest that Experian is maintaining hidden or unauthorized records that are not disclosed to consumers. 
This practice violates : 15 U.S.C. 1681e ( b ) : The obligation to maintain reasonable procedures for maximum possible accuracy.

15 U.S.C. 1681g ( a ) : The right of consumers to access all information maintained about them. 
These systemic inaccuracies and fabricated dispute results amount to fraudulent misrepresentation of my financial history, harming my creditworthiness, credit standing, and financial opportunities. 
3. Failure to Provide 30-Day Notice of Negative Information Under Section 623 ( a ) ( 7 ) of the FCRA, creditors are required to notify consumers in writing prior to, or no later than 30 days after, furnishing negative information to credit bureaus. Experian has facilitated the reporting of negative information by creditors without ensuring compliance with this requirement. 
Specific Failures : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX have furnished negative information without providing the legally required notice. 
By failing to confirm creditor compliance with this mandate, Experian has facilitated procedural violations, compounding the harm caused by inaccurate reporting. 
XXXX. Deceptive Reporting Practices by XXXXXXXX XXXX XXXXXXXX is reporting several accounts as profit and loss write-offs while still listing balances owed, despite : Issuing 1099-C forms to the IRS, canceling the debts. 
Securitizing the debts into trusts, rendering the accounts uncollectible. 
These accounts include : XXXX XXXX XXXX : Accounts XXXX, XXXX, XXXX. 
This practice is not only deceptive but also a violation of federal tax laws and the FCRA. If the debt has been canceled or sold, XXXX has no right to continue reporting balances. Experians facilitation of this reporting perpetuates the harm caused by XXXX  fraudulent practices. 
XXXX. Legal and Regulatory Consequences for Experian Experians systemic misconduct mirrors the allegations in CFPB XXXX Experian ( Case No. XXXX ), in which the CFPB accused Experian of XXXX Failing to forward consumer-provided documentation to furnishers during disputes. 
Relying on unreliable furnisher responses to verify information. 
Misleading consumers with vague or fabricated dispute results. 
By perpetuating these practices in my case, Experian has exposed itself to : XXXX. Civil Liability : Statutory damages of {$1000.00} per violation. 
Actual damages for financial harm and emotional distress. 
Punitive damages for willful noncompliance.

2. Regulatory Enforcement : The CFPB and FTC may impose substantial fines for systemic violations, with penalties exceeding {$10000.00} per instance of misconduct.

3. Class Action Exposure : Experians use of hidden records, fabricated disputes, and sham investigations places it at risk of multi-billion-dollar class action lawsuits.

6. Demands for Immediate Resolution To resolve these violations, I demand that Experian : XXXX. Remove All Disputed Accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, as outlined above. 
XXXX. Provide Proof of Compliance : Documentation that creditors furnished the required 30-day notices of negative reporting.

Evidence of reasonable reinvestigations conducted for all disputes.

3. Cease and Desist Fabricated Dispute Practices : Eliminate the use of hidden records or fabricated dispute results in my case and across all consumer files.

4. Issue Written Confirmation : Confirm the removal of all disputed accounts and outline steps taken to ensure compliance with the FCRA moving forward.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation