Consumer complaint received 2026-05-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: U.S. BANCORP
State: CA

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB )/ Office of the Comptroller of the Currency ( OCC ) Financial Institution : U.S. Bank, N.A. Account Number : XXXX Account Type : Checking Account Disputed Amount : {$15000.00} Date of Incident : XX/XX/year> Statement of Facts On XX/XX/year>, U.S. Bank abruptly froze and restricted my checking account ( Account Number : XXXX ), which holds a fully cleared balance of {$15000.00}. The bank subsequently stated that it had made a unilateral business decision to " terminate our relationship. '' While I respect a financial institution 's contractual right to manage its risk profile, U.S. Bank is currently withholding my undisputed, fully settled, and liquid funds under the guise of an administrative processing window. Customer service representatives informed me that a cashier 's check for my remaining balance will not be issued or received for another 2 to 3 weeks. Furthermore, U.S. Bank simultaneously shut down my U.S. Bank credit card, yet actively maintained my U.S. Bank mortgage account. Representatives explicitly stated that while my liquid assets are entirely frozen and inaccessible for basic survival, the bank remains willing and able to accept outgoing payments to service my mortgage debt. Regulatory and Legal Violations Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) Under the Dodd-Frank Act : U.S. Banks conduct is explicitly abusive and unfair. The bank has created an asymmetrical, predatory environment where my funds are deemed too " high risk '' to be disbursed to me, yet those exact same relationship funds are deemed perfectly safe for U.S. Bank to accept as debt collection for my mortgage. This contradictory policy causes substantial, unavoidable injury to me that is not outweighed by any countervailing benefits to consumers or competition. Undue Financial Hardship and Deprivation of Property : This checking account contained my entire liquid net worth and my only means to pay for food, utilities, and daily necessities. By forcing an arbitrary 14-to-21-day administrative delay on cleared fundswithout the presence of a legal asset forfeiture order, law enforcement seizure warrant, or active fraud investigationthe bank is causing severe, immediate financial distress and effectively depriving me of my lawful property. Requested Resolution I demand that the OCC and CFPB intervene immediately to compel U.S. Bank to execute an emergency operational exception. I require U.S. Bank to immediately release my full balance of {$15000.00} via an in-branch cashier 's check pickup at a local retail branch, or via an immediate outbound wire transfer to an external financial institution. I also request a formal internal review into the institution 's predatory policy of freezing consumer liquid assets while demanding ongoing debt servicing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation