Consumer complaint received 2023-05-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
Re : case number XXXX complaint number that you keep deeming closed for duplication. 

What we need is there to be charges pressed against XXXX XXXX XXXX who forged a XXXX check with XXXX XXXX XXXX 's Citibank Checking account dated XX/XX/XXXX. The day that XXXX XXXX XXXX Passed Away. 

You have been sent the forged check. The check was written to XXXX XXXX XXXX XXXX Who also had illegall transferred over {$12000.00} out of XXXX XXXX XXXX XXXX account at XXXX  XXXX XXXX XXXX ( yes I know you are not XXXX  XXXX XXXX ). You Also have been given all documnet so prove the forgery was for fact done by XXXX XXXX XXXX. 

he needs to be reported to the athorities. I can not do it because you won't give me the proper documents to do so. IT is know almost 1/2 through the XXXX  year and my father pased in XXXX. This is too long. yes you got the money back but you did not press charges and what XXXX XXXX did was go manipulate the money out of his XXXX XXXX XXXX mother. She was diagnosed with XXXX  XXXX in XX/XX/XXXX and I was her full time care and full time trying to protect her from my brother stealing from her. She passed away in XXXX and because you refused to press charges so I can protect my mother as I requested a dozen times. XXXX tod my mother that someone stole XXXX from him and she beleived him and gave him the money to pay Citibank back. That is not okay. In her last month of her life she cried alot and she told me that XXXX had managed to get over {$45000.00} out of her the last year of her life. I also watched him get her to write him a XXXX check in XXXX XXXX days after XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I could not stop it because it would upset her. it was horrifying. The last month of her life she told lawyers and mysef that she did not want any son around her due to their stealing, manipulation and actions to her and to my father, XXXX XXXX XXXX. Citibank should have pressed charged or reported to the authorities the first moment you were made aware of this forgery and stolen money done to XXXX XXXX XXXX in XXXX of XXXX you added major stess on me going back and forth with you over and over again. and I was very clear and said something needs to be done legal to STOP them from doing the same to my mother. You didnt. 

I will NEVER use citibank in my life. 
shame on citibank for allowing two seniors to be taken from financially. 

I want citibank to get XXXX XXXX in legal trouble for his forging XXXX the day my father died and XXXX XXXX for accepting that check and funds. between the both of them they stole of XXXX that I know about and fought for to get back. it took me hours and tears and dozens of phone calls and emails and nearly 2 years to get the funds back. NOt okay. XXXX XXXX XXXX and XXXX XXXX XXXX should both get in legal trouble for taking from XXXX XXXX XXXX a client of Citibank since XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation