Consumer complaint received 2025-11-28 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Paypal Holdings, Inc
State: FL

Complaint narrative:
Urgent Consumer Complaint On XX/XX/year>, I, XXXX XXXX, experienced unauthorized transactions on my Venmo account resulting from the theft of my Venmo card. The incident occurred in XXXX XXXX, Florida, at approximately XXXXXXXX XXXX. I discovered several fraudulent activities, including XXXX ATM withdrawals of {$300.00} each ( totaling {$910.00} ) at different times and locations, which were confirmed as fraudulent after reviewing security footage with ATM operators. Additionally, there was a {$100.00} transaction and XXXX small purchases at a gas station totaling {$6.00}, both of which I did not authorize or participate in, as verified by the gas station footage. 
Venmo only credited me {$1.00} for these unauthorized transactions, but they are denying the remaining {$1000.00}. This is highly problematic because I urgently need the funds to pay my {$800.00} rent. The fact that Venmo is only reimbursing a very small amount while denying the rest of the stolen money is unfair and unacceptable, especially given the verified evidence of fraud. 
I immediately reported these transactions to Venmo and my bank, and I contacted the ATM owners and gas station management to verify details and gather evidence. I collected security footage confirming I was not present during these transactions. The total amount stolen was {$1000.00}. 
I also filed a police report with the XXXX XXXX XXXX XXXX XXXX regarding the theft. I am submitting this information to help recover the full stolen amount and to hold the involved companies accountable. 
There were no injuries or property damages involved in this incident. Summary of Potential Violations by Venmo Venmo appears to have violated their own terms and conditions and federal regulations concerning the handling of unauthorized transactions. Under Regulation E ( Electronic Fund Transfer Act ), consumers are protected against unauthorized electronic transactions, and financial institutions are required to investigate disputes promptly and provide provisional credit while the investigation is ongoing. 
In this case, despite clear evidence of fraudincluding security footage and transaction recordsVenmo has repeatedly denied my dispute and refused to reimburse the full stolen amount. They only credited me {$1.00}, which is insufficient and inconsistent with their obligations under Regulation E. Their delays and outright denial, despite overwhelming evidence, suggest they are attempting to circumvent their legal responsibilities and avoid providing the necessary provisional credit and full reimbursement to consumers affected by unauthorized transactions.

This behavior raises a red flag for potential regulatory violations, as it undermines consumer protections designed to ensure timely resolution and fair treatment in cases of electronic fund fraud. It appears Venmo is working around the standards set by federal law to avoid fulfilling their obligation to reimburse victims of unauthorized transactions promptly and fully.

Company response to consumer: Closed with monetary relief