Consumer complaint received 2024-09-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO

Complaint narrative:
XXXX XXXX is very deficient in resolving issues for their clients. They allowed XXXX XXXX XXXX to rebill an outstanding disputed charge on my card without my knowledge. I proved where the company had inappropriately billed me twice for {$2600.00}. The person at XXXX XXXX XXXX was supposed to get this credited, but left the company whose name is XXXX XXXX. 
I had worked with XXXX XXXX to get my site up after the second time it was taken down. We agreed to {$2600.00} for XXXX XXXX XXXX' issues ( I have proof of this ). The company double-billed me. XXXX was going to resolve but ended up leaving the company. 
I called XXXX day to try again to resolve the situation, and someone answered as XXXX. I knew it wasn't him - mannerisms and voice tone were different. I asked to be transferred to Accounts XXXX to retrieve my money that was double-billed. XXXX ( whom i find later is the COO ) answered and said, " Thank you XXXX ''. I told her that XXXX impersonated and said he was XXXX. She acted surprised but now I know they all just play games. 
I filed reports with the Federal Trade Commission - FTC XXXX XXXXXXXX and FTC XXXX XXXXXXXX which I will be happy to give to whomever investigates this situation and the other many documents that back up my story which I was not able to include here. 

XXXX is a disgrace parading as a business. They are criminally negligent in their dealings with consumers. They won't even own up to their mistakes- which are too many to recall here. 

Instead they sent my disputes to be resolved with the XXXX credit bureaus. I locked my card before I realized what had happened and tore up the card - and still because XXXX XXXX XXXX  had sold my information on the dark web - the card number was used to purchase some video thing - which I have no clue about. I disputed this charge but XXXX is holding me responsible for this charge also. 

They would not close the card for me when I asked after I realized I had been double or rebilled. Finally XXXX of the reps- whom are all VERY BACKWARD because of the company = finally closed the card and did a reissue which I have not activated. XXXX has no record of when I locked the original card since was destroyed. 

Further on XX/XX/year>. I called and spoke with XXXX at XXXX customer service. I asked her about the dispute, and she said XXXX was unable to close it. I said that This is a blessing from XXXX, and told her to never close the dispute because I felt something shifty going on. ( But with XXXX you never receive a straight answer or the same answer twice in row. XXXX in their own way is as bad as XXXX XXXX XXXX. It is a no-win situation with both companies for consumers. ) Well, sure enough the XXXX crooked companies rebilled this without my consent and without talking to me. What kind of business does this kind of stuff? There is NO CONFUSION. I knew exactly what they were doing and I did NOT agree to pay {$5200.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief