Consumer complaint received 2024-05-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
XXXX Bank. 
This account is being reported by XXXX, XXXX, and Experian. 
In addition to my dispute reasonings, this is a notification of I, the consumer ordering a cease and desist. Meaning after receipt of this letter, By law XXXX Bank has no right to contact me via any form of communication. This includes through phone, email, and my consumer report. Failure to abide will result in legal action being taken. 
The payment history for this account is completely inaccurate amongst all agencies. XXXX has no payment history for this account. XXXX is showing a first delinquency date of XX/XX/XXXX with no payment history to show forth, and a report date of XX/XX/XXXX. Experian and XXXX show a report date of XX/XX/XXXX. 
With this account being only updated as of XX/XX/XXXX, instead of updated and verified, I can only assume that the proper action was not taken to investigate the validity of this account. All the account information remains the same even after numerous disputes of the same inaccurate information. 
In addition, the amount for this account is XXXX dollars. Meaning, nothing is owed to this creditor. This information should not be furnished on my report if there is no monetary obligation. This account is also listed as paid on XXXX. The date of last activity is not listed on XXXX. As a consumer, I have the right to receive complete information. By allowing this incomplete information on my report I am unable to determine several things. One of which includes, when the statute of limitations runs out. 
This furnisher failed to comply with their obligation of supplying I, the consumer with a complete and accurate credit report. This account also does not reflect my disputes from XXXX nor from XXXX in the comments section of any agency. 
This is well over five inaccuracies that Ive listed. This furnisher had numerous chances to rectify the situation when disputes were sent out and failed to do so. Instead of handling the situation appropriately, they instead knowingly furnished inaccurate, incomplete, and inconsistent information on my report. 
Delete this account for being in violation of the FCRA. 

( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 
( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and ( ii ) the information is, in fact, inaccurate. 


The following is the obligation listed by the CFPB pertaining to companies ' responsibility to remove unverified information. 
The FCRA provides people multiple ways to dispute inaccurate information on their credit reports. Commonly, people dispute the accuracy of information on their credit reports with a credit reporting company, such as Experian, XXXX, or XXXX. In response, the credit reporting company often refers the dispute to the company that provided the disputed information. When a person submits a dispute to a credit reporting company, and it is passed along to the company that originally provided the disputed information, the company is then required to conduct its own investigation into the disputed information. 
If a company that provided disputed information to a credit reporting agency is unable to determine whether the information is true or not, the law requires them to tell the credit reporting company the information could not be verified so that the credit reporting company will stop reporting it. Nonetheless, some companies have argued that if they are unable to determine that the disputed information is false, they are free to tell the consumer reporting company to continue providing the information on reports. 
Thats wrong, as the CFPB and FTCs brief explains. In the FCRA, Congress put express requirements on companies with respect to information that can not be verified. Those requirements would be meaningless if companies could continue providing unverified information and telling credit reporting companies that they could continue sharing it. 
If this account is not deleted I will have means to assume this is an act of willful noncompliance which is punishable by the following : Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure; and ( 2 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation