Consumer complaint received 2017-04-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL

Complaint narrative:
SPS , Inc. is  now the loan service provider for my mortgage which was just transferred in  XXXX   XXXX  from  XXXX  which originated from  XXXX   XXXX   XXXX  and originally loan originated (  XXXX   XXXX  ) with  XXXX   XXXX  Loans. Now, I am discovering th at SPS, Inc. is  a debt collector and just services the mortgage. I have medical issues and loss of income and can not receive any help as  SPS, Inc.  is not a bank, but a debt collector. I submitted all documentatio n (   XXXX   XXXX  ) and was just told via phone follow-up on Friday,  XXXX   XXXX  that my request for a short pay was denied. My husband and I do not agree with the total amount due of {$250000.00} when my loan originated on  XXXX   XXXX  for {$200000.00}. Consumers, like myself, need protection. This is my home, this is my credit. I am not behind and have made payments consistently ( no arrear s ). T his is adversely affecting my credit as well as this loan is now with a collection agency and the letter that I received on  XX/XX/XXXX  dated  XX/XX/XXXX  indicates foreclosure proceedings. I need assistance to get my loan corrected with the correct amount owed or help due to my medical/financial hardship. I have offered to use my savings to pay the loan amount of {$200000.00} and it was denied b y SPS, Inc.  I have  XXXX  issues  : 1 ).  I need my loan with a bank that can help me or I nee d SPS, Inc. to  accept the offer of {$200000.00} due to my hardship which has been documented since  XXXX   XX/XX/XXXX -  XXXX   XXXX  when I contested the amount and made the offer/short pa y. 2 ).  I need help as a consumer who has owned this home since  XXXX   XXXX  and have paid monthly. I just want to pay the original mortgage of {$200000.00} which is file with  XXXX   XXXX  County tax collector and I need assistance fro m SPS, Inc. to  accept this offer or I need help from the State of Florida as this is unfair consumer practices/financial practices. I need a print out or transcript fro m SPS, Inc. including 1. How much money SPS, Inc. paid fo r my account.    2 ).  Date of transfer and terms/conditions which my account transferred from  XX/XX/XXXX   XXXX   XXXX , to  XXXX  to  SPS, Inc.     XXXX  ). Proof that I owe the amount of {$250000.00} of a mortgage- I still contest the amount of {$250000.00} and will not pay over the original loan amount of {$200000.00}  4 ).  Proof of all payments since loan originated-  XXXX   XXXX  and terms/signatures/contract/agreeemen ts 5 ). Pr oof of application for MHA or HAFA programs which in letter dated  XXXX   XXXX ,   XXXX - the c ompany states that I was not eligible for these programs. I demand proof that an applicatio n ( s )  were made on my beha lf 6 ).  If  SPS, Inc. c an not accept the short pay of {$200000.00} then I need assistance with this loan to correct amounts owed and terms with a conventional loan/banking or financial institution. When I signed for loan it was with  XXXX    XXXX   and then  XXXX   XXXX   XXXX  never with a collection agency. I could see if I was in default or delinquent, but this is not the case with the property/loan.   My attempts to remedy/resolve include : I have contacte d SPS, Inc. on  phone (  XXXX   XXXX ,  XXXX   )  when I first discovered the amount and service provider and ongoing from  XXXX   XXXX   XXXX   XXXX  for a short pay. I have written letters and sent documenta tion (   XXXX .-  XXXX   XXXX  ).   I will write t o SPS, Inc. as I  believe there is a notice of Error and I will continue to exercise all consumer rights regarding my mortgage loan. This is a mortgag e ( 1st mortgage ) o n my primary property.   I am requesting that mediation take place with myself  and SPS, Inc. prio r to further action or future litigation for unfair consumer practices in banking and financing.      XXXX   XXXX   XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation