Consumer complaint received 2024-08-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Monday XX/XX/XXXX, @ approximately XXXX I checked my personal email to received an email from my personal bank ( Wells Fargo ) stating that my checking account has reached XXXX and drafted over to my savings. Prior to this notification I had {$4200.00} in my checking account and {$3300.00} in my savings account. I admittedly drove over to the nearest Wells Fargo to find out what has happened. While I was there I called the Wells Fargo fraud department to open a claim ( claim no. XXXX ). After 10 days of Wells Fargo investigation my claim was denied and closed, due to an approved transaction made by my mobile device. I was told that I need to take matters in my own hands and reach out to the merchanise for my money back. These transactions were not approved by me. There were over XXXX transactions with the same merchandise located in New York, while I am in California. An email was sent out for a fraud detection on XXXX @ XXXX. The email stated that the transaction of XXXX XXXX was declined. The next day, several emails was sent on XXXX from XXXX ( twice ) XXXX, XXXX, XXXX, XXXX, and XXXX that the transaction for XXXX XXXX  was declined. After the claim was made I looked over the transactions. Listed are the transactions that I did not approved of. 

XXXX XXXX ( Location : XXXX, CA ) XXXX XXXX charges were on XX/XX/XXXX total amount of {$15.00} XXXX XXXX  ( Location : XXXX XXXX CA ) ( XXXX ) XXXX charges were on XXXX total amount of {$75.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY ) XXXX XXXX ) XXXX charges were on XXXX total amount of {$150.00} XXXX  ( XXXX XXXX Location : XXXX XXXX XXXX XXXX, New Jersey XXXX charges were XXXX XXXX total amount of ~ {$6000.00} After my claim was denied and closed, on Friday XXXX around XXXX I did my own investigation and was able to input my credit card number into squareup.com/receipts and found the address of XXXX XXXX Each transactions was linked to XXXX XXXX XXXX XXXX, New Jersey which is a home address after searching on XXXX XXXX 
I then called the XXXX XXXX XXXX the same night and asked for some information which quickly lead to them saying they dont speak XXXX and I should call back in XXXX mins. XXXX minutes goes by, no answer. I then received a text from the bakery saying Im on my way. I called back admittedly and no response. Called XXXX more times and no answer. 

Next day, I drove over to the police department to file a police report for fraudant unauthorized transfer. They are still doing their investigation but it is an urgent situation and I need more help!! Please help me get my money back and stop this theft! As a loyal customer of Wells Fargo, they did not protect me from becoming a victim of a scam. I need justice to stop this from other victims and reimburse me the money that was taken without my authorization.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation