Consumer complaint received 2025-12-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Block, Inc.
State: TX

Complaint narrative:
This is my third time filing a complaint against Cash App for intention and fraudulently denying my dispute claim. I have yet to receive my refund and I have yet been given an accurate and valid reason for the denial of my claim dispute other than the " merchant fulfilled their obligation for goods /services '' ; however, the only evidence given was a receipt of the purchase not confirmation that I was on the plane or if i was denied entry. I shared several screen shots of evidence with the CFPB and Cash App showing that I have contacted the Aviation overseeing the airline and contact VietJet for them to do a thorough investigation. Services were not rendered or fulfilled. The merchant/employees discriminated against me and intentionally denied me boarding despite me being on time and compliant. I shared timestamps and shared the correspondence I had with XXXX to Cash app, yet you demonic imbeciles still refuse to refund me. I will be filing a report against Cash App as well as CFPB because both of you seem to be not taking this matter serious. If it were your money, you'd understand, but soulless people who mad because they gave theirs away for little to nothing are bitter My name is XXXX, and I am a manager with Cash App Support. I am reaching out to you in relation to a complaint you filed on XX/XX/year>, with the Consumer Financial Protection Bureau. I understand that you have been experiencing issues with dispute claim for {$110.00} and {$73.00} to XXXX completed on XX/XX/year> and XX/XX/year> respectively. Id be happy to assist you with these concerns. 

XXXX, I would like to apologize for our closure of your previous CFPB complaint with a response that informed you we addressed your concerns on XX/XX/year>. Upon review, our records show that on that date we sent our response to XXXX email addresses associated with your accountone ending in gmail.com and the other in ucr.edu. As these differ from the email address you provided in your current complaint, it appears you may not have received our prior correspondence. 

In reviewing your case history with us, I see that we did previously assisted you with this issue on XX/XX/year>. For your convenience, I have included a summary of those resolutions below : On XX/XX/year> you contacted Cash App Support filing a dispute claim for {$110.00} to Agoda.com. Your case was escalated to our Account Services team who followed up with you via mobile-app on XX/XX/year>, to notify you that we have reviewed your dispute and concluded that no error occurred. 

Based on the information available to us, we have determined that the merchant fulfilled their obligations for the goods/services associated with this transaction. As a result, your dispute has been denied. 

You are entitled to request the documents upon which our denial was based. To initiate this request, please click here ( XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation