Consumer complaint received 2025-11-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: OH

Complaint narrative:
On XX/XX/2024, while shopping at the XXXX on XXXX XXXX in XXXX XXXX, Ohio, I was approached by XXXX XXXX, the representative for XXXX XXXX XXXX. Against my better judgment ( mistake # 1 ), I spent more than an hour talking to XXXX as he explained the savings my family would receive by switching from XXXX to XXXX XXXX XXXX. I posed many questions, asked for info in writing, yet he continued with the process of changing my service. I made it very clear that I did not want to be a customer until verifying his promises. I left XXXX as a customer of XXXX without a contract. 
Later that evening, I received and was able to review the contract to see that many of the promises that were made were not true : - I was concerned about the service to my house as it has always been an issue. XXXX assured me I could cancel if I found this to be true, but the contract stated that I would be assessed activation fees for all five phones and a restocking fee for each if canceled. 
- In addition, there were fees assessed that were not discussed - a monthly insurance fee of {$32.00} from XXXX - activation fees for each phone, even though he said it was included - My credit card was charged for {$230.00} for the taxes for the phones I had not yet received Based on these issues, plus the fact that the monthly fee would not be a savings of approximately {$70.00} per month, I contacted XXXX XXXX XXXX the very next day to cancel. 
On XX/XX/2024, I contacted XXXX XXXX XXXX to explain my concerns and cancel my service. I spoke to a representative on a recorded line who sent me two return shipping labels so that I could return my phones. The five phones were sent in two packages 4 in one box, and 1 in the other. We were out of town at this time, but I assured the representative that we would ship both boxes as soon as we returned. On Sunday, XX/XX/XXXX, I went to the XXXX store but they were closed. Needing to get these UNOPENED boxes shipped as soon as possible, I dropped both in the secure XXXX drop box. You can see by the attached letter to XXXX that this was my second mistake. The phones were not retrieved by XXXX even though security footage will show my deposit on the XXXX around XXXX XXXX. Later that week, I contacted XXXX XXXX XXXX to apprise them of the situation and they said I had to wait 10 days. 
In the meantime, XXXX XXXX XXXX proceeded to automatically activate, and charge fees, for two of the lines. The XXXX service for two of my children was disconnected, without my permission, and XXXX XXXX XXXX was activated, even though we did not have the phones. In fact, they had no service for either company. I spent five hours on the phone with XXXX and XXXX XXXX XXXX on Saturday, XX/XX/XXXX, deactivating the phones with XXXX XXXX XXXX and resuming service with XXXX, which resulted in activation fees from my current carrier for a service I did not ask to be terminated. The customer reps at XXXX XXXX XXXX assured me that my account had been canceled and that no further charges would be assessed. 
I received an email earlier this week stating that my first Autopay bill would be deducted from my XXXX XXXX card on XX/XX/2024 in the amount of {$2000.00}!!!!!!!!!!!!!!!!!!!!!! I tried to log onto my account to see the details of this bill but was unable to as it is NOT ACTIVE. I do not have an account with XXXX XXXX XXXX yet I received a bill. I contacted XXXX XXXX XXXX on Sunday, XX/XX/XXXX and spent 3 hours on the phone making sure this autopay was disconnected. The rep tried to get XXXX to say they had lost the packages but they could not. 
So, I am being charged for a service I didnt want, didnt activate, canceled immediately, and followed all instructions as directed by XXXX XXXX XXXX . I know that XXXX XXXXXXXX checked with XXXX XXXX XXXX and they reported my account was active but this is just not true. I feel as though my time and money is being held hostage by two very large companies. XXXX XXXX XXXX proceeds however they wish, and charged me, and XXXX wont investigate my missing packages. 

Attached are copies of the shipping labels to XXXX. I am also attaching screen shots showing my account with XXXX is canceled and that they have stopped the autopay.

Company response to consumer: Closed with non-monetary relief