Consumer complaint received 2025-04-06 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: ProCollect, Inc.
State: LA

Complaint narrative:
On XXXX XXXX I received various phone calls from Pro Collect in reference to a debt that I allegedly owed. I asked the representative could she provide me with a letter of debt validation. I have yet to receive this letter from the above-mentioned collection agency. On XX/XX/XXXX i received a notification from XXXX stating that a collection had been placed on my credit report. I immediately went into my XXXX account to dispute the above-mentioned debt. I am filing a formal complaint for the harassing tactics used by this company to get a debt paid that has not been validated yet, after asking repeatedly for any form of validation. 

I have sent Pro Collect XXXX this exact letter : Date : XXXX XXXX PROCOLLECT INC. 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Re : Request for Debt Validation Cease Legal Threats Until Proper Validation is Provided Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To Whom It May Concern, I am writing in response to your recent communication dated XX/XX/year>, in which you threatened legal action regarding an alleged debt. Please be advised that I am requesting validation of this debt as provided for by the Fair Debt Collection Practices Act, 15 U.S.C. 1692g. 

You are hereby notified that until you provide proper validation of the alleged debtincluding the original creditors name, the amount of the debt, a copy of any judgment ( if applicable ), and verification that you are legally authorized to collect this debtyou must cease any collection efforts, including threats of legal action. 

Please be aware that continuing to pursue this debt, or threatening litigation without first validating it, is a violation of federal law. If you do not cease these actions or fail to provide validation, I will not hesitate to report your actions to the Consumer Financial Protection Bureau ( CFPB ), my XXXX XXXX XXXX, and seek legal counsel regarding violations of my rights under the FDCPA. 

This is a formal request that all further communication regarding this matter be in writing only. I also request that you cease all phone calls and contact at my place of employment. 
The key issues are as follows XXXX. I exercised my right to request debt validation under 15 U.S.C. 1692g ( b ), you are required to provide validation of the debt within XXXX, in which they have not. In the absence of such validation, I request that all collection activity cease immediately. This includes ceasing all communications with me and any reporting consumer reporting agencies regarding alleged debt. 
In addition, I would like to bring to your attention 15 U.S.C. 1692e ( XXXX ), which prohibits the use of false or misleading representation in the collection of a debt, in which Pro Collect XXXX were saying that they were the actual Specifically, a debt collector may not falsely represent or imply that any individual is an attorney or tha any communication is from an attorney. You Pro Collect XXXX have no legal right to send any communication to me without first providing the necessary documentation to verify the allegations or alleged debt. Therefore, I demand that Pro Collect XXXX. CEASE AND DESIST ALL COMMUNICATION with me, including attempts to contact me by mail, phone or any other means. 

Please consider this letter a written dispute and request for validation under the FDCPA. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation