Consumer complaint received 2025-08-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: HYUNDAI CAPITAL AMERICA
State: IL

Complaint narrative:
Hyundai XXXX XXXX  assigned a loan number and first payment date of XX/XX/XXXX for {$730.00} absent of any ID, job verification, CA Reg form 262, needed for perfecting the lien.There appears to be zero adherence to standard unwriting protocols. 
On XX/XX/XXXX, while at my home in Illinois, I received an urgent phone call from my mother, XXXX XXXX, who was physically in the finance office of XXXX XXXX, XXXX XXXX XXXX, XXXX, CA XXXX. She was sitting with the dealerships finance employee known as XXXX. During the call, which was on speaker phone my mother asked me to help her co-sign to purchase a vehicle. I have never taken out a loan in my life and I did not even know what it meant to co-sign. XXXX XXXX, finance manager of XXXX XXXX, began to take over the call. He told me that he would be merging my credit with my mothers and that this would help both of our credit scores over time. He told me that I could be off the loan in 1-2 years once her credit score was better. I told him that I make very little money less than {$1000.00} per month. He continuously spoke over me, he never explained to me that the payment was going to be {$730.00} per month for XXXX years., and that he was only using me as the sole buyer of a car I had no means to purchase. He began requesting my Social Security number, Illinois drivers license, income, and workplace contact information. I tried asking him questions, but he kept interrupting me. He presented the transaction as me being a co-signer for my mother, stating our credit would be combined and she could refinance into her own name within a year or two. This was false. Despite this, my personal information was used to make me the sole purchaser of a vehicle at the XXXX XXXX dealership in XXXX, CA. located at XXXX XXXX XXXX, XXXX CA, XXXX I have never laid eyes on, never driven, and never taken possession of this automobile. I have not been in the state of California since XX/XX/XXXX, when I moved to Illinois. The entire transaction took place over two short phone calls in a rushed and pressured manner, lasting only 15 minutes in total over my mothers phone number. I can verify this through my phone records. XXXX sent me an electronic link to the contract and instructed me to create an electronic signature and to sign the documents. Both he and my mother were pressuring me to finish the signing of the documents. No one explained to me what I was signing. I was given no time to review them before I signed, and I assumed that the information I provided XXXX was accurately reflected in these documents. I was being rushed and texted by my mother to sign and complete this. Without explaining anything or allowing me to verify what I was signing. XXXX never gave me a chance to read the documents or understand their contents. Nothing was explained to me, and I had no knowledge of the severity of what I was signing until days later. They made me the sole purchaser of a vehicle that I have never laid eyes on, and they handed the keys to my mother XXXX XXXX whose name is not listed on either the loan or insurance policy. I did not purchase this car and could not even afford to if I wanted to. I have never taken possession of this car and was not at the dealership as they have portrayed. I later received a XXXX  envelope receipt dated XX/XX/XXXX, with something called wet signature documents that should have been signed at the time of purchase but since I was not present, they mailed them to my home address in Illinois. Some of the documents included in the envelope were a California DMV Form 262 and an insurance binder. These documents are backdated to the day the alleged purchase took place XX/XX/XXXX. They list the fake XXXX, CA address. I have NOT signed the documents in my possession and have provided them to the XXXXXXXX XXXX XXXX  XXXX. I have also filed a fraud report with the California DMV regarding the vehicle REG form # 262. The XXXX XXXX is coordinating with the XXXX XXXX. I can include the scanned documents here. They also took out a fake insurance policy in my name on the vehicle in something called a spot insurance policy which has since been rescinded retroactively by the insurance broker once he was notified by me of what took place. Despite me providing truthful information about my address, income and job history along with a copy of my Illinois license, the dealership falsified my credit application with inflating my income to {$67000.00} per year as well as listed a fake job title and fake work history of 2.1 years, ( I have only worked there for 9 months ). They put a XXXX, CA address on the application yet listed the correct XXXX, IL phone number to my job. This fraud was committed not only against me, but the insurance company and Hyundai XXXX XXXX, the corporate finance arm of Hyundai. A fraudulent loan was created and submitted to Hyundai XXXX  using falsified personal, financial, and identification information, while the insurance company was likewise misled into issuing coverage in my name for a vehicle I never owned or controlled. I have already filed a formal complaint with Hyundai XXXX XXXX corporate, case # XXXX, and am awaiting their response. These falsifications, along with other misrepresented details, made this transaction possible for XXXX XXXX to do this. I am in possession of all documentation that demonstrates these acts, including the falsified application data, and I am more than willing to provide all these materials to FTC investigators upon request. Hyundai XXXX XXXX engaged in unsafe and unsound lending by issuing a loan number and {$730.00} payment due XX/XX/XXXX without proper identification, employment, verification, or compliance with standard underwriting protocols.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation