Consumer complaint received 2025-06-24 00:00:00
Product: Debt collection — Payday loan debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Assured Financial Partners
State: AZ

Complaint narrative:
First call at XXXX XXXX XXXX XXXX XXXX from ( XXXX ) XXXX to my cell phone Second Call at XXXX XXXX XXXX XXXX XXXX from ( XXXX ) XXXX, to my cell phone, with voicemail stating, " Hi, good day this is a message from FBS intended for XXXX XXXX. XXXX your father is present living place in our office for verification and processing. It's very important that the issuing agent hear back from you as soon as possible in order to avoid any negative actions being taken regarding to your file contact issuing XXXX. XXXX at number ( XXXX ) XXXX together with your reference number XXXX. Please take note XXXX that this is a time sensitive matter, and it is very important that they hear back from you today. '' Third call was to my significant other at XXXX XXXX XXXX XXXX XXXX from ( XXXX ) XXXX where the individual with XXXX descent asked him if he knew me. My significant other than called me letting me know what happened and then provided me the number they called from and another number of ( XXXX ) XXXX. 
NOTE : ( XXXX ) XXXX is the phone number for XXXX XXXX XXXX and ( XXXX ) XXXX is the phone number for XXXX XXXX XXXX XXXX. Both hospitals are affiliated with each other, but I do not go to this hospital because they are horrible. 

I then call ( XXXX ) XXXX and speak with XXXX XXXX at extension XXXX with Assured Financial Partners. He did not give me the FDCPA saying " This is an attempt to collect a debt ... '' He verified my name and last for of my social. He said that this was a payday loan taken out from XXXX and that the call we received was from the national document processing center trying to serve me with legal documents for a debt. The pay day lender was XXXX XXXX XXXX or that it could have been XXXX XXXX. The original amount supposedly taken out was for {$1800.00} dollar debt was now {$4500.00} dollars with interest. He provided my parents residential address when the supposed loan was taken out, to which is incorrect as I resided in an apartment at that time. He would not provide me with the location or the account number when asked multiple times. He placed me on hold and said that the client would be willing to settle for {$3500.00} or XXXX payments of {$650.00}. I said that I never took a payday loan out, the address on file is incorrect, that I never received mail from them, nor has my mother ( who resides at the address that they have on file ). I asked if they could email me anything so that I can verify the debt, to which he would have emailed to me within the hour. I asked if this call was recorded and he said " yes. '' It has been an hour, and I have not received anything. 

I purchased my car brand new in XXXX from a reputable dealership who ran my credit, I had my credit checked again before attempting to by a new vehicle in XXXX, then I did a credit check in XXXX when I did have my identity stolen. No debt exists. I googled the phone number I called, checked the XXXX  and XXXX. XXXX states as of XX/XX/XXXX that this is a " Document Processing '' Scam.

Company response to consumer: Untimely response