Consumer complaint received 2025-01-14 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: CA

Complaint narrative:
This complaint is in regard to a debt that is not owed. On XX/XX/XXXX, I received a statement from debt collector, Credence, of an alleged debt owed from XXXX XXXX XXXX. ( See Attached Debt Collection Notice, dated XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX was repeatedly notified since on or about XX/XX/XXXXXXXX XXXX XXXX  through written communication that the home telephone landline that they regularly serviced was not working since XX/XX/XXXXXXXX XXXX  and that no attempt was being made to repair the landline. ( See attached letter dated XX/XX/XXXX ) Other attempts were made by telephone to request service and repair of the landline, but no repairs were made. XXXX XXXX XXXX did not respond to the letter and landline remained inoperable. Nonetheless, XXXX XXXX XXXX continued to send billing statements without providing service. ( See billing statement dated XX/XX/XXXX attached to the letter dated XX/XX/XXXXXXXX XXXX XXXX  ) On or about XX/XX/XXXX, a complaint was also filed with the California Public Utilities Commission ( CPUC ). ( See Attached Confirmation dated XXXXXXXX  ) The commission did not respond and did not resolve the matter. 

On or about XX/XX/XXXXXXXX XXXX I received a billing statement from XXXX XXXX XXXX in the amount of {$130.00}. ( See attached statement dated XXXX ) On XX/XX/XXXX, I received a disconnection notice from XXXX XXXX XXXX stating that there was an amount past due of {$84.00}. ( See attached disconnection notice dated XXXXXXXX XXXX XXXX XXXX XXXX XXXX  a response letter was sent to XXXX XXXX XXXX regarding the disconnection notice where they were again informed that the landline had not been working since XX/XX/XXXXXXXX XXXX  and that no proper credits had been issued for the service interruption. ( See attached letter dated XXXX ) In the same letter, it was stated that an XXXX XXXX XXXX service repairman showed up unannounced at the serviced home address on the morning of Saturday, XX/XX/XXXXXXXX XXXX XXXX  and made an attempt to repair the landline and identified a problem with the landline outside the home. The repairman explained that the delay in the repair was due to a copper wiring that was tampered with on a telephone pole. The landline was successfully repaired and as of the date of the letter, the landline was working. 

On XX/XX/XXXX, I received another billing statement from XXXX XXXX XXXX of an alleged amount owed of {$140.00}. ( See billing statement dated XXXXXXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, a response letter was again sent to XXXX XXXX XXXX where they informed that the landline once again did not work and that approximately one week after service was restored on XX/XX/XXXX, the landline was again inoperable. Given that the issue was not being resolved and that the landline was not working again, I requested that the landline be disconnected, the account be closed, and that XXXX XXXX XXXX seize from sending any more billing statements. 

XXXX XXXX XXXX is clearly misrepresenting the nature of the debt and the amount owed by attempting to charge various amount of alleged debt that is owed without providing service. No service or repairs were provided since XX/XX/XXXX XXXX XXXX  for which any amount could be owed. When the repair was made, service lasted for about a week and was then inoperable once again. XXXX XXXX XXXX also did not address any of the concerns raised in the written correspondence that was sent to them and simply continued to charge various amounts. Now XXXX XXXX XXXX is using a debt collector in attempt to collect in the amount of {$140.00}. The amount is erroneous and continues to be annoying and harassing.

Company response to consumer: Closed with non-monetary relief