Consumer complaint received 2026-03-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: AMERICAN HONDA FINANCE CORP
State: GA

Complaint narrative:
I purchased a XXXX XXXX XXXX ( XXXX ) in XXXX and Financed it via American Honda XXXX XXXX. During the COVID-Pandemic, I put XXXX payments onto the back of my loan. However " after '' the Pandemic, when my car was to Paid Off, American Honda of XXXX said they were coming to Repo my car. I sad last week a csr just told me pre congratulations. " How is it that suddenly you all have a Total doubled back up to almost {$7000.00}? '' When I disputed this with them they each time, they threatened to Repossess my XXXX XXXX with rude comments and increasing intention. Shortly after that I was in a mva. The driver correlated with others, raced at speeds of XXXX per hour in a XXXX per hour residential area and turn lane and ran into me. This happened in XXXX, XXXX again-just shortly after I'd moved to that city. This was similar to time frame of mva victimization after I first moved to XXXX. The irony is that the insurance company had a inappropriate Adjuster who I reported. She blamed me for the accident and lied stating " You did get a citation for it. '' " I did NOT. She also acted inappropriately. I called for update on accident damage and repairs. She was not helpful to me. Once she " demanded '' I tell her " my location '' when I was off work and on another side of town with door damage-only. She stated, " Your care is totaled, we're going to total it out. '' Why are you driving it? '' " Who let you drive it from the scene? '' " Tell me where you are & we'll have a tow truck come get the car. '' So they and that bank were using unscrupulous antics to get me out of my car. In XXXX this bank has still REFUSED to give me my Title and show my auto loan as " Paid In Full '' despite the fact that it will be XXXX years paying for this care in XXXX!!!! Do I really need to wait XXXX more years to get my title. This is ridiculous. They think I'm stupid and they're playing a game this way which is highly Insulting. Who makes DEMANDS for MONEY-PAYMENTS on a Auto loan for XXXX years? This is NOT lawful!!!! They FORCED me into XXXX to protect and keep my car from the NEVER ENDING AUTO LOAN PAYMENTS OF {$570.00} they were demanding monthly since XXXX on a car already then XXXX XXXX XXXX! American Honda at all locations are playing games and using Unfair Business Practices and asking me to pay XXXX on a loan that was only XXXX. I want my Title and they've continually DENIED me it. When last payment was made, a csr told me, " You only have XXXX payments left, congratulations you've done very well. '' After that, multiple csr 's did a XXXX and added back high interest to keep me in " debt '' and paying payments on a car paid off. While still in XXXX, they're staff have still been shamelessly DEMANDING money under FALSE pretenses and misrepresentation. I was no way that far behind in any payments nor interest, they're greedy collections wouldn't allow it.

Company response to consumer: Closed with explanation