Consumer complaint received 2025-09-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
XXXXCFPBOXXXXOn XXXX I was awarded a federal benefit from XXXX, this a federal program and part of the DOJ, it provides a one time benefit for XXXX XXXX XXXX who are totally XXXX as a result of an on duty altercation or incident. The award of XXXX was deposited in my Bank account at US Bank, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I met with bank representative XXXX XXXX  who filled out the ACH deposit form from XXXX and XXXX rep called XXXX to verify deposit of the funds prior to the wire transfer being initiatedXXXX XXXXShortly after receiving the money, I began moving funds to other banks as an investment, as the US Bank account was a simple savings, non-interest bearing account. On XXXX  US Bank froze my account and informed me it was for review and investigation for fraud. I spoke with their fraud dept at XXXX, they indicated their belief that the funds were not legitimate, I offered the written award, the ACH form their own bank employee filled out and the contact person at XXXX, the director of the program XXXX XXXX  to confirm the validity of the funds, but fraud dept refused my evidence, instead declaring they would perform their own investigative means.XXXXFraud dept also oddly insisted the funds came from the IRS, due to the ACH # used by treasury dept who issued the benefit. I explained numerous times they did not come from IRSXXXX XXXX proceeded to bring my documentation to branch office as proof. As the investigation dragged on I received a letter asking me to send this information to US Bank forgery unit. i did so on XXXX. I contacted bank numerous times thinking this would resolve the issue. Instead on XXXX they mailed a notice stating the account was closed, they included a check for XXXX, which they claimed was the balance in the account. There were actually XXXX  in funds still in the account from my XXXX benefit that they made no mention of, nor did they provide reason for the account closure.XXXX XXXXThis is beyond reprehensible behavior on the part of US Bank. I provided proof of the legitimacy of the funds and no they have been taken from me. At one point I was told they were on hold and that they were being rescinded by treasury. I called the treasury fiscal unit responsible for these payments and was informed they have taken no such action, nor would they do so, they had no record of funds being rescinded. XXXX XXXX  have no idea where my funds are, I call US Bank and fraud dept and get same answer every day, that they are investigating account, no reason for closure, no timeline to act and no acknowledgement of my documents showing the legitimacy of funds they are holding. XXXX XXXXCould you please contact US Bank on my behalf and have these funds restored to me at once? As an aside, according to XXXX act it is a crime for US Bank to withhold these funds for any reason, it is a totally illegal act. I can supply any materials you may need to prove that the funds are indeed earned and legitimate. Thank you.XXXXYou may reach me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation