Consumer complaint received 2026-06-01 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Sa-Vit Enterprises, Inc.
State: NJ

Complaint narrative:
To Whom It May Concern : I am filing a complaint regarding a debt collection notice that I recently received from a collection agency for a medical bill in the amount of {$3700.00} that should have been submitted to my health insurance. The collection letter is dated XX/XX/XXXX. However, I had previously worked directly with the Billing Department XXXX XXXX XXXXXX/XX/XXXX to resolve this matter and was repeatedly assured that the balance would be corrected. Billing Department [ Billing Company Name ] XXXXXX/XX/XXXX [ Billing Company Address ]XX/XX/XXXXXXXX [ City, State ZIP ] XXXX, PA XXXX The services at issue were related to an endoscopy and colonoscopy performed on XX/XX/XXXX. My husband and I are covered under the same XXXX health insurance plan, and we both underwent procedures on the same date. My husband 's claim was processed successfully through the insurance without any issues. However, I continued to receive billing statements showing a balance due for my services. After contacting my insurance company, I was informed that as of XX/XX/XXXX, no claim had been received from XXXXXX/XX/XXXX for my services. On XX/XX/XXXX, at approximately XXXXXX/XX/XXXX, I called the Billing Department of XXXX XXXXXX/XX/XXXXat XXXX and spoke with a representative identified as XXXX XXXX. I provided the necessary information and was told that corrections would be made and the issue would be resolved within approximately XXXX month. Despite these assurances, I received a Final Notice billing statement dated XX/XX/XXXX. On XX/XX/XXXX, I again contacted the Billing Department of XXXX XXXXXX/XX/XXXXand spoke with XXXX XXXX XXXX XXXX XXXX XXXX, who instructed me to fax a copy of my XXXX insurance card to XXXX. I immediately faxed my insurance card along with a written letter requesting correction of the billing error and submission of the claim to my insurance carrier, and I confirmed that the fax transmission was successfully received. Later that same day, XX/XX/XXXX, at approximately XXXXXX/XX/XXXX, I called the Billing Department of XXXX XXXXXX/XX/XXXX again at XXXX and spoke with XXXX XXXX. She informed me that the issue had been corrected, that my account showed a XXXX balance, and that I would receive updated information within XXXX toXX/XX/XXXXdays. Based on these representations, I believed the matter had been fully resolved. However, I subsequently received a collection notice dated XX/XX/XXXX, seeking payment of {$3700.00}. I dispute this debt because the billing issue appears to have resulted from the failure of XXXX XXXXXX/XX/XXXX to properly submit and process my claim with my XXXX health insurance, despite having successfully processed my husband 's claim under the same insurance plan for services received on the same date. I relied on the assurances provided by the Billing Department of XXXX XXXXXX/XX/XXXXthat the account had been corrected and that my balance was XXXX. Nevertheless, the account was later referred to a collection agency. I am requesting that this matter be investigated, that any inaccurate collection activity be stopped, that the debt be withdrawn from collections if it was improperly referred, that any negative credit reporting related to this disputed account be removed or prevented while the matter is being investigated, and that written confirmation be provided that my account has been corrected and reflects a XXXX balance. Thank you for your attention to this matter. I respectfully request a prompt investigation and written confirmation of the resolution of this dispute. Sincerely,

Company response to consumer: Closed with explanation