Consumer complaint received 2025-08-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/year> I had a blowout due to XXXX having someone put nails in my tires, due to a pending decision at XXXX. I contacted XXXX, who I had insurance with to send a tow truck to tow my car to a tire shop. I waited over an XXXX and XXXX mins. When I told the agent via chat that I was going to contact Chase the bank that Im banking with, to issue a refund. XXXX tow trucks drove by the church where I was parked while on the phone with Chase. Chase ended up issuing a temporary credit of {$320.00}. I had to pay for a XXXX to get home which was {$54.00}. I also had to take a Lyft back to the location where my car was parked on XX/XX/XXXX, that cost {$27.00}. XXXX was trying to leave me stranded because they were bribed by XXXX months prior to not cover the damages that XXXX paid an auto shop to put the wrong transmission fluid in my car, trying to stop my case from getting docketed at XXXX. I had to file a complaint with XXXX  and the Attorney General. Chase was bribed then to give enterprise money from my account that was supposed to be paid by XXXX for the rental car. XXXX sent me a check to cover the damages because they knew they were wrong. On XX/XX/XXXX I had to pay out of pocket to get my car towed to a tire shop which was {$130.00}. I cancelled my car insurance with XXXX on XX/XX/XXXX due to me having to pay out of pocket for a tow truck that was supposed to be covered by XXXX. I told the agent from XXXX that I contacted my bank and they issued me the credit for XXXX payment. I was not about to pay for insurance and the company was refusing to help me just like they did months prior. The agent told me that I had a refund of {$98.00}, I will receive the funds in a few days. On XX/XX/XXXX XXXX sent me an email saying I owe them a balance of {$230.00} and the balance was due on that day. I ignored the email. On XX/XX/XXXX Chase reversed the payment of {$98.00} back to XXXX because they were bribed by XXXX. XXXX is using XXXX and Chase to try to get me to speak on the lawsuit before a decision is made. I contacted Chase XXXX XXXX, I let the specialists know that I was recording them. XXXX of the specialists lied about giving me a credit of {$98.00}. Once I called them out on their lies by telling them that was a refund from me cancelling my policy before XX/XX/XXXX next payment. XXXX hung up on me and the other started giving me an attitude and was refusing to dispute the charge. They also lied about the {$98.00} coming out of the {$320.00} claim that was filed on XX/XX/XXXX, the claim is still open. I spoke with another XXXX, I guess she was trying to make it seem like they were going to help me by stating that they will credit me my money since I had to come out of pocket to pay for the tow truck and pay for both XXXX  while being insured by XXXX, they wont reverse the money back to XXXX. This was to get me off of the phone, they told me the same thing when they gave XXXX money from my account that XXXX was supposed to pay. I call again later on and spoke with a supervisor, she basically told me that they will refund all of the money back to XXXX after providing the proof. Making up excuses saying that they couldnt use my documents. This is because they were bribed by XXXX. Chase is basically going to refund the {$320.00} after I provided proof that I had to come out of pocket for something that XXXX was supposed to cover and theyve already refunded the {$98.00} which was a refund for me cancelling my policy with them.

Company response to consumer: Closed with monetary relief