Consumer complaint received 2025-02-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: GREENSKY OPERATIONS, LLC
State: NV

Complaint narrative:
In XXXX of XXXX I had turf installed. I started noticing issues with the turf in XX/XX/XXXX. I was in contact with XXXX XXXX XXXX XXXX XXXX ) and Greensky informing them of the issues. I was working with XXXX XXXX from XXXX  XXXX XXXX to get repairs. XXXX  XXXX XXXX came out XX/XX/XXXX to measure the damaged turf and assess what may have caused the damages. XXXX  XXXX stated due to a neighbors window, that may have caused the damages and it could be fixed for an additional {$300.00}. The alleged window had a solar screen panel installed. I informed Greensky and they mentioned if any other amounts were to be owed, it can be added to the current installment loan. I reached out to XXXX  to schedule an installation date and informed them the damages had spread further and it would need to be remeasured. Due to the holidays there was a delay in someone coming out. XXXX XXXX was able to send someone to remeasure on XX/XX/XXXX. On XX/XX/XXXX I sent an email asking for an update regarding the new proposal and no response. I called on XX/XX/XXXX and was informed XXXX is no longer with the company and someone else would assist me. I called back on XX/XX/XXXX with an update on the quote and was informed XXXX will be sending the new quote. I called repeatedly due to not receiving an email and a response. I sent XXXX XXXX an email on XX/XX/XXXX requesting an update and mentioned Ive been attempting to get a response and the issue resolved for over 3 weeks. I contacted Greensky and informed them I was not satisfied with the service from XXXX and the product I received being that I had worked with this company previously. They mentioned they will attempt to contact them to get a response and request Turf product information. XXXX XXXX with XXXX  contacted me on XX/XX/XXXX and stated he spoke to a higher up and someone will reach out to me. On XX/XX/XXXX XXXX texted me a messaged allegedly from the XXXX For, XXXX we are looking into being able to fix this but it may be a few weeks. He also informed the company is going through management changes and to follow up in 2 weeks. I contacted XXXX  XXXX XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and no response. I contacted XXXX again on XX/XX/XXXX and was informed the company had filed for bankruptcy and he was no longer with the company. I called Greensky on XX/XX/XXXX and explained everything. They opened an investigation and informed me someone will reach out to me. On XX/XX/XXXX I spoke with XXXX XXXX who informed me XXXX XXXX XXXX are Inactive and I will be responsible for the remaining payments. I informed XXXX XXXX I have been trying for several months to get this issue resolved with XXXX  XXXX and received faulty turf. I discussed the policy in the loan agreement which states If you are dissatisfied with the goods or the services that you have purchased with your loan, and you have tried in good faith to correct the problem with the XXXX, you XXXX have the right not to pay the remaining amount due on the purchase and I will now have to pay another merchant for XXXX XXXX mistake. XXXX XXXX stated she understands but I am still responsible for all payments. I requested to speak with a XXXX and she informed me one is not available at the moment and I will receive a call back within 24-48 hours.

Company response to consumer: Closed with explanation