Consumer complaint received 2024-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Experian XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear sir, I have checked the review submitted to CFPB on XXXX XXXX XXXX XXXX regarding complaint XXXX. In that review, your company employee stated that your company headquarters addressed at XXXX XXXX XXXX XXXX XXXX XXXX XXXX would not process mail requests or in-person requests. Instead of this so-called headquarters, where should handle the business at least about mail requests of somebody in my XXXXXXXX XXXX, this employee asked me to visit an office addressed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Since I live in New Jersey, I am not able to visit this office in XXXX XXXX ; therefore, since this XXXX XXXX XXXX stated the headquarters would not handle anything, maybe, especially, XXXX nationality, would you send all correspondences sent to your office, I mean the headquarters, to my address, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I will gladly send all of them to your walk-in office addressed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As I will send all correspondence to this walk-in office or whatever, I will re-check all questions and concerns I have asked to your company and I will share with CFPB, New Jersey Attorney of General, and other organizations wherever I feel appropriate. Even I mentioned as above, the review of your employee was not clear since he/she stated if I needed to mail correspondence sends it to [ his/her ] XXXX XXXX XXXX  below or [ I could ] visit the XXXX XXXX XXXX. As far as I believe the person has stated the XXXX XXXX XXXX/headquarters will not deal with the customers/those who need to have the service of credit report issued in the United States, there is discrepancy. Therefore, it is not clear where I should send clearly. Anyway, since the credit report itself asks the people to send the concern to the Attorney of General, I will send his office the copies, once I received from the headquarters. 
I was not sure why this employee stated that I had requested and sent the necessary documents for XXXX XXXX on or close to XX/XX/XXXX of XXXX. Since I am a XXXX XXXX I am not sure what kind of identification you have received. As far as I understand, for any alert relating with military needs to have the military ID ; however, since I am a XXXX, I do not have any military ID of the United States. Anyway, XXXX does not have any military. If you have such kind of documentation with my name, XXXX XXXX, I must have the right to see it and check it. Would you send that document with my letters, which shows a XXXX national working for American military? Or maybe, this XXXX national, XXXX XXXX, wants to receive the higher education, even though she is a XXXX. candidate of XXXX university, which is considered one of the top XXXX XXXX  This employee stated in the review, the document was sent to the office addressed XXXX XXXX XXXX, XXXXXXXX XXXX Since your office is the headquarters, you must have the power to get this document, at least, even if you do not deal with any individual. Since most of the reviews of CFPB and letters from your offices stated differently, I prefer to keep an extended security alert and opt-out service for my safety. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation