Consumer complaint received 2025-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: LEXISNEXIS
State: TX

Complaint narrative:
b'Subject: Urgent: Delayed Disclosure of Consumer File  Case XXXX  and XXXX consumer.documents@lexisnexis.com\nCC (optional): privacy.policy@lexisnexis.com\n\n\n\nDear LexisNexis Consumer Center,\n\nI am writing to follow up on two open cases concerning my request for a copy of my consumer disclosure file.\n\t\tCase XXXX   In your response to my CFPB complaint, you stated that my consumer report would be mailed to me by XXXX XXXX XXXX XXXXXXXX   On or around XXXX XXXX XXXX, I submitted the required documentation, including a copy of my drivers license and a recent utility bill, to verify my identity as requested.\n\nAs of today, XXXX XXXX XXXX  I have not received my full consumer disclosure file by mail or any confirmation of delivery.\n\nUnder the Fair Credit Reporting Act (FCRA)  609(a)(1) and  610(a)(1), LexisNexis is required to disclose all information in my file upon request and provide it within 15 days after receiving proper identification. You are now past the regulatory deadline, and your failure to comply may constitute a violation of federal law.\n\nI am requesting the following:\n\t1.\tImmediate confirmation that my consumer report has been mailed or electronically provided.\n\t2.\tA tracking number or delivery confirmation if the file was sent by mail.\n\t3.\tA full explanation for the delay and failure to comply within the required time frame.\n\nIf I do not receive my full file disclosure immediately, I will consider escalating this matter with the CFPB, FTC, and potentially pursue legal action for FCRA noncompliance.\XXXX XXXX XXXX XXXX  Tx Subject: Urgent: Delayed Disclosure of Consumer File  CasXXXX XXXX and XXXX\nTo: consumer.documents@lexisnexis.com\nCC (optional): privacy.policy@lexisnexis.com\n\n\n\nDear LexisNexis Consumer Center,\n\nI am writing to follow up on two open cases concerning my request for a copy of my consumer disclosure file.\n\t\tCasXXXX XXXX   In your response to my CFPB complaint, you stated that my consumer report would be mailed to me by XXXX XXXX XXXX XXXX   On or around XXXX XXXX XXXX, I submitted the required documentation, including a copy of my drivers license and a recent utility bill, to verify my identity as requested.\n\nAs of today, XXXX XXXX XXXX I have not received my full consumer disclosure file by mail or any confirmation of delivery.\n\nUnder the Fair Credit Reporting Act (FCRA)  609(a)(1) and  610(a)(1), LexisNexis is required to disclose all information in my file upon request and provide it within 15 days after receiving proper identification. You are now past the regulatory deadline, and your failure to comply may constitute a violation of federal law.\n\nI am requesting the following:\n\t1.\tImmediate confirmation that my consumer report has been mailed or electronically provided.\n\t2.\tA tracking number or delivery confirmation if the file was sent by mail.\n\t3.\tA full explanation for the delay and failure to comply within the required time frame.\n\nIf I do not receive my full file disclosure immediately, I will consider escalating this matter with the CFPB, FTC, and potentially pursue legal action for FCRA noncompliance.\XXXX XXXX XXXX XXXX XXXX Tx\XXXX

Company response to consumer: Closed with explanation