Consumer complaint received 2019-05-22 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: PHH Mortgage Services Corporation
State: NY

Complaint narrative:
COMPLAINT XXXX BELOW REMAINS UNRESOLVED. YEAH COMPANY RESPONDED BUT DID NOT CORRECT THE PROBLEM ALL COMMUNICATION GOING FORWARD WILL BE DONE THROUGH THIS WEBSITE. I AM NOT CALLING THREE DIFFERENT 800 NUMBERS TO GET NO WHERE AND HAVE NOTHING RESOLVED PLUS I AM NOT CALL AND SPEAKING TO AN INDIVIDUAL OUTSIDE THE UNITED STATES AND EXPECT TO HAND OVER PERSONAL CONFIDENTIAL INFORMATION TO SOME ONE WITH 10 FIRST NAMES. 

THIS IS A TRIAL PLAN AS AS A TRIAL PLAN HAVE 30 DAYS TO SUBMIT MY TRIAL PLAN PAYMENT ITS NOT DUE ON THE FIRST OF THE MONTH. THE TRIAL PLAN WAS NOT REVOKED ON XX/XX/XXXX BECAUSE PHH DID NOT OWN THIS ACCOUN T. HOW STUPID ARE THE PEOPLE AT PHH UNTIL THE ACCOUNT NUMBER IS FIXED AND THE CONCERN ADDRESSED BELOW ARE FIXED I WILL CONTINUE COMMUNICATION THROUGH THIS WEBSITE TO GET THINGS RESOLVED. EXPECTING ALSO TO TAKE THIS TO MAKING HOMES AFFORDABLE COMPLAINING ABOUT PHH. ALREADY HAVE TAKEN THIS TO THE NEW JERSEY XXXX XXXX XXXX. PREPARE FOR THE BACK LASH AND THE COMPLAINTS. PHH MESSED UP NOT ME. TRIED 5 ATTEMPTS TO MAKE THE MORTGAGE PAYMENT AT XXXX XXXX ANS IT WOULD NOT ACCEPT THE ACCOUNT NUMBER. TRIED TO MAKE THE PAYMENT OVER THE PHONE BUT THEIR PHONES WERE SHUT DOWN BEFORE THEIR CLOSING TIME OF XXXX XXXX. PHH NEEDS TO GET THER XXXX TOGETHER My mortgage service merged from XXXX XXXX to XXXX XXXX. They have absolutely the worst service. I thought XXXX was the XXXX in the toliet bowel. Not now, XXXX is below that, they are the XXXX in the septic tank. I received my introduction package a week ago and the information contained in the documents were incorrect. The trial paln mortgage payment was incorrect and when I contacted XXXX after 2 attempts and rude individuals they told me that was the information that was available at the time of transfer. That information is incorrect becuase XXXX approved me for a trial plain 2 months ago. My trial plan payment was to be {$1700.00} for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Yesterday, XX/XX/2019 I went to my XXXX XXXX office to make my quick collect payment. After nearly 5 attemtps trying to set up my quick collect same day I was informed that the NEW ACCOUNT NUMBER provided by XXXX XXXX is incorrect and does nut match the BILLER entity which in this case would be XXXX XXXX. I spent 45 minutes of my lunch hour trying to get this straightened pout by callin XXXX and the attempts went unsuccessful. First there are 3 phone numbers none of which anyone was helpful. One of the phone number is outside the United States of America.XXXX. I do not provide my personal information to anyone outside the United States and WILL not in this case. In an case the women could not help me and transferred over the the US and the call was LOST. I then proceeded to call back XXXX, and still the same situation, no one could help me or either explain to me why I was receiving the XXXX XXXX XXXX XXXX error with my NEW ACCOUNT NUMBER. I asked to speak with a manager, I was transferred and the call was lost for a second time. GREAT SERVICE SO FAR HUH???? I called back for a 3rd time now going on 45 minutes and received XXXX ID # XXXX, XXXX was unable to help me. He spoke with his supervisor and they did not know why I was getting the XXXX XXXX Error. He said I could make the payment over the phone using my checking account information which I am hesitent about, because never ever are the trial plan payments allowed to be paid by checking account. ONLY XXXX XXXX XXXX XXXX, BANK CHECK OR CERTIFIED FUNDS TRANSFER. IN THIS CASE NONE WOULD OF WORKED BECAUSE OF THE WRONG ACCOUNT NUMBER POROVIDED BY XXXX XXXX XXXX INFORMED ME THAT THEY ARE OPEN TILL XXXX IN THE EVENINGS SO I CALLED BACK WHEN i ARRIVED HOME FROM WORK AT XXXX XXXX. ALL 3 PHONE NUMBER S FROM XXXX XXXX  TILL XXXX XXXX  WERE UNAVAILABE AND HAD A WAIT TIME OF 20 MINUTES WHICH WAS THE REMAINING TIME LEFT TILL XXXX XXXX   CLOSED IN NEW JERSEY OFFICES. GREAT SERVICE HUH????? AS A RESULT I STAYED ON HOLD TILL XXXX XXXX UNTIL WHICH A MESSAGE CAME ON TO PRESS 1 FOR A CALL BACK. THIS IS XXXX, XXXX CLOSED EARLY AND DID NOT HAVE THAT PEOLPLE TO HANDLE CALLS OR ACCEPT PAYMENT. XXXX MADE ME MISS MY FIRST TRIAL PLAIN PAYMENT AND NOW HAVE TO APPLY FOR ANOTHER MODIFICATION TRIAL PLAN AS A RESULT FOR THEIR XXXX SERVICE. I WILL ALSO BE SUBMITTING THIS COMPLAINT TO THE XXXX XXXX OF NEW JERSEY. THIS SERVICE AND XXXX XXXX IS COMPLETE NONSENSE AND THIS SERVICER NEEDS TO BE INVESTIGATED ... ....

Company response to consumer: Closed with explanation