Consumer complaint received 2024-09-12 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: AGN Auto Gallery Inc
State: LA

Complaint narrative:
I purchased a XXXX XXXX XXXX from AGN Auto gallery in XXXX of XXXX and I put XXXX down on the car but didn't get my car til the next day around XXXX. So whenever I got my car the dealer kept repeating if my paper tag gets took of my car to report it stolen. So a few days went by and my tag was missing which was weird because the dealer kept pressing that issue before I took my car off the lot. So two weeks later I paid another XXXX to the dealer so I'm thinking I'm all good with my car and handling payments on time. When it was time to pay my car payment The dealer XXXX XXXX would pop up out of nowhere trying to repossess my car. Just so happen the times he would try to repossess my car I would be in my car. So I hear my car unlock then I see the owner walking up to my car. I asked him what are you doing because I startled him he was like " Your late on your payment '' I was like how because he came to my kids XXXX XXXX early that morning looking for his payment so I gave him half of the payment and he took it. So now everywhere I've went he would pop up harassing me and following me try to take my car when he already took half of my payment. Then I realized that the owner been following me everywhere I went and watching me so he can make his move and take my car so I've slept in my car to make sure he repossess my car. He would wait til my car is parked then try to hurry up and repossess my car. So when I made my first car payment he took my money and made it seem like everything was ok. So Im ar home with my kids and wake up the next morning with my car gone. I was so angry because I've made my payment and he still took my car. I lost my job me and my kids was walking in the heat I went to the dealership and did not see my car now XXXX XXXX XXXX  I asked him why did he take my car he says that I never had full coverage and that I was using too many miles. I asked where was my car and he did not want to tell me. I told XXXX XXXX that I need to get my belongings and he told me no. So I went to the dealership multiple times trying to retrieve my belongings and they had all my stuff packed outside and my car was still not around. Then on top of that he took all my car paperwork that we both signed out my car to make it look like I've never purchased the vehicle. I never had that car a good month and he took my down payment and my car payment and repossessed my car I've spent every dime I've had on that car and lost everything within that month including my job. XXXX XXXX told me the only way I was going to get my car back is if I pay him XXXX Which I definitely didn't have. So I want to try and sue AGN Auto Gallery again for my pain and suffering. I was in the process of sueing them but my case was dismissed because I was late to court because address on my court papers was the wrong address still til this day this car situation still gets to me because XXXX XXXX has gotten away with scamming too many people and I refuse to let XXXX XXXX rip me off and get away with it even though it's been 6 years ago I've suffered a lot dealing with him and lost everything I had my car and my money all in one month!!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation