Consumer complaint received 2026-05-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: AL

Complaint narrative:
I am filing this complaint against IC System , Inc. and XXXX XXXX regarding a collection account that is being inaccurately reported on my credit reports for an alleged debt exceeding {$1000.00}. This account is erroneous, invalid, and should be deleted immediately. Prior to COVID-XXXX, I had internet service through XXXX XXXX XXXX XXXX During the COVID lockdown and stay-at-home orders in XXXX, my XXXX children were suddenly required to attend school remotely from home. Because internet access became mandatory for their education, I signed up for XXXX XXXX internet service specifically under the emergency COVID relief program that XXXX publicly advertised for households with students and educators. XXXX explicitly announced and promoted free 60-day broadband internet and Wi-Fi service for households with XXXX and college students who did not already have XXXX internet service, and that program was extended through XX/XX/year>. I qualified for this program, was approved for the fee waiver, and only maintained the service during the limited period necessary for my children to complete remote schooling. At no point was I informed that I owed over {$1000.00}, nor would such a balance even make logical sense for a temporary promotional service that was specifically marketed as free emergency COVID educational assistance. I discontinued the service after the school-related need ended. Then, approximately a year later, I unexpectedly received notice of a massive balance that should never have existed in the first place. This debt is disputed in its entirety because : The service was provided under XXXX COVID educational assistance program offering free broadband service through XX/XX/year>. I was approved for the fee waiver associated with that program. The amount being claimed is excessive, unreasonable, and inconsistent with the limited time the service was allegedly active. I never received proper billing statements, validation, or notice explaining how this balance was calculated. The reporting of this account is causing substantial financial harm while I am attempting to purchase a home. IC System is now reporting and attempting to collect on information that is inaccurate and misleading under the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). Furnishing inaccurate information to the credit bureaus while failing to properly validate the debt is unacceptable. I am requesting the following : Immediate investigation into the validity and calculation of this alleged debt. Full validation of the account, including complete billing records, service dates, signed agreements, and documentation proving I was not enrolled in the COVID fee-waiver program. Immediate deletion of this collection account from all credit reporting agencies if XXXX XXXX and IC System can not fully validate the debt. Written confirmation that the account has been corrected or deleted. This inaccurate collection account is damaging my credit scores and negatively affecting my ability to obtain mortgage financing for a home purchase. I expect this matter to be corrected immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation