Consumer complaint received 2024-04-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX ( XXXX XXXX ) XX/XX/XXXX, XXXX PDT Hello XXXX, Thank you for reaching out to XXXX XXXX. 

I have reviewed the account and it looks like your account is now in XXXX  status. 

Please note that we do not have an option to remove the XXXX status of your loan. 

The status of your loan has been updated from cXXXX to XXXX. 

We need to reschedule the payment as soon as possible to avoid further damage to your credit. 

I hope this information is helpful! Let me know if you have any other questions. 

Best, XXXX from XXXX  Have questions? Visit our Help Center : XXXX : XXXX XXXX | XXXX XXXX XXXX | XXXX | XXXX XXXX XXXX XX/XX/XXXX, XXXX PST I have been looking for an update to this for over a week now.! I would like a response from someone. 

XXXX XXXX XX/XX/XXXX, XXXX PST I'm looking for an update to this. 

XXXX XXXX XX/XX/XXXX, XXXX PST Hello, Im looking for an update to this. 

XXXX ( XXXX XXXX ) XX/XX/XXXX, XXXX XXXX XXXX XXXX, Thank you for providing that information! 

I'm forwarding your inquiry to a team member who will determine the best resolution. 

You should expect a follow up soon! Thanks for your patience as we continue to sort this out together! 

Best, XXXX from XXXX Have questions? Visit our Help Center : XXXX : XXXX XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX PST I didnt apply for any thing lately with you guys. My question is why was it changed from XXXX to XXXX XXXX to XXXXt back to XXXX XXXX. This is causing my credit to drop as is looking like a NEW XXXX XXXX. 


XXXX XXXX XXXX XXXX ( PoXXXX XXXX ) XX/XX/XXXX, XXXX XXXX Hi XXXX, Thanks for you for providing that information! we apologize for any negative impact to your credit score. 

I'd love to provide you with more details! 

Could you please tell me if you applied for a loan with us? 

An account is considered XXXX when there is an outstanding balance on the account that is more than XXXX days past due. Unfortunately, even if the account is fully repaid after this, it's still considered XXXX to the credit bureaus. Your account will be updated to reflect that it is " XXXX ''. However, the XXXX status is unable to be removed. 

As a lender reporting to XXXX and XXXX, were required to report all information accurately and consistently in accordance with the policies of those bureaus. Were not able to offer pay-for-delete options or otherwise delete accurate information from our reporting. 

If you believe the negative effects to your credit score are due to incorrect reporting, please file a dispute claim with XXXX and XXXX. Both of these credit bureaus offer dispute services for free. We want to do right by our customers and are happy to amend reports that are found to be in error. 

Let us know if you have any other questions, we're here to help. 

Best, XXXX from XXXX Have questions? Click here to check out our Help Center XXXX | XXXX | XXXX | XXXX | XXXX XXXX XXXX XX/XX/XXXX, XXXX PST Hello, Thank you for your response. This is directly from XXXX and Equifax. 



XXXX XXXX ( XXXX XXXX ) XX/XX/XXXX, XXXX XXXX XXXX XXXX, Thanks for reaching out! I understand how important your credit score is and I'd be happy to look into this for you. 

Could you tell me if you're using a credit monitoring tool like XXXX XXXX, or if you're viewing your credit report through a credit bureau? 

If you're comfortable providing me with a screenshot of what you're seeing, I would appreciate it! This will help me to get a better understanding of what might be causing the issue. 

Looking forward to your reply! 

Best, XXXX from XXXX Have questions? Click here to check out our Help Center XXXX | XXXX | XXXX | XXXX | XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX Dear Sir or Madam, I am writing to dispute the accuracy of the reporting related to my account with XXXX XXXX. The record inaccurately reflects a XXXX  status in XX/XX/XXXX, which does not align with the accounts historical information. 

The account history shows it was XXXX days late in XX/XX/XXXX, advanced to XXXX days late in XXXX, XXXX days late in XXXX, and finally XXXX XXXX in XX/XX/XXXX. Since XX/XX/XXXX, I have not made any payments, nor has there been any account activity to justify a renewed XXXX status in XX/XX/XXXX. 

I request a thorough investigation into this matter, as mandated by the Fair Credit Reporting Act ( FCRA ), which requires accurate and fair credit reporting. The re-reporting of a XXXX for this account seems incorrect and potentially violates the stipulations for credit reporting accuracy and fairness. 

I anticipate your prompt response and resolution to this issue, in compliance with the FCRA guidelines. Please update me in writing about the findings and actions taken to rectify this matter. 

Thank you for your immediate attention to this important issue. 



-- This email is a service from XXXX XXXX. Delivered by XXXX

Company response to consumer: Closed with explanation