Consumer complaint received 2025-08-28 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Unauthorized withdrawals or charges — 
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
Consumer Financial Protection Bureau Complaint Submitted to : Consumer Financial Protection Bureau Date : XX/XX/XXXX Complainant : XXXX XXXX XXXX Complained Against : JP Morgan Chase XXXX XXXX : I, XXXX XXXX, Executrix, XXXX XXXX, XXXX XXXX XXXX, submit this complaint to the Consumer Financial Protection Bureau ( CFPB ) regarding JP Morgan XXXX unlawful debt collection practices in a court proceeding in Tennessee. JP Morgan Chase has failed to provide truth in lending disclosures, validate the alleged debt, or prove ownership, violating federal and Tennessee laws. Below are the substantive issues : Nature of Complaint : JP Morgan Chase is attempting to collect an alleged debt in a court debt collection matter Case No : XXXX, State of Tennessee ) without proving ownership, providing proper debt validation, or disclosing the true creditor, in violation of federal and Tennessee consumer protection laws.

Specific Violations : a. Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq. : Failure to Validate Debt ( 15 U.S.C. 1692g ) : JP Morgan Chase has not provided an itemized statement, the original contract, or proof of ownership despite my demand for validation on or about XX/XX/XXXX. This violates 15 U.S.C. 1692g ( b ) and 12 C.F.R. 1006.34 ( CFPB Regulation F ), which requires a validation notice with account details and ownership proof.

Improper Use of Mini-Miranda Warning ( 15 U.S.C. 1692e ( 11 ) ) : JP Morgan Chase included a mini-Miranda warning ( This is a communication from a debt collector... ) on court pleadings, falsely implying debt collector status while claiming ownership. This violates 15 U.S.C. 1692e ( 11 ), as pleadings are exempt unless used deceptively.

False Representation of Debt Ownership ( 15 U.S.C. 1692e ( 2 ) ( A ) ) : JP Morgan Chase is pursuing collection without legal title to the debt, which was securitized into a Special Purpose Vehicle ( SPV ) or asset-backed security ( ABS ) trust, such as the Chase Issuance Trust , as evidenced by hypothetical SEC filings ( Exhibit 1 ). This constitutes a deceptive practice.

b. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. : Failure to Disclose True Creditor ( 15 U.S.C. 1638 ( a ) ( 2 ) ) : JP Morgan Chase did not disclose that the debt was transferred to an SPV or ABS trust, changing the true creditor without notice. This violates TILAs transparency requirements and Regulation Z ( 12 C.F.R. 1026.18 ), which mandate disclosure of finance charges and the identity of the creditor.

c. Tennessee Consumer Protection Act ( TCPA ), Tenn. Code Ann . 47-18-101 et seq. : Unfair and Deceptive Practices ( Tenn. Code Ann . 47-18-104 ( b ) ) : JP Morgan Chases pursuit of collection without proof of ownership or proper validation constitutes unfair and deceptive acts or practices in trade or commerce, causing emotional distress and violating public policy. See Ganzevoort v. Russell, 949 S.W.2d 293 ( Tenn. 1997 ) ( defining deceptive practices under TCPA ).

d. Tennessee Consumer Credit Act, Tenn. Code Ann . 47-14-101 et seq. : Failure to Disclose Material Credit Terms ( Tenn. Code Ann . 47-14-103 ) : JP Morgan Chase failed to disclose the true creditor ( the SPV or ABS trust ) and material terms of the credit agreement, violating Tennessees consumer credit protection provisions.

e. CFPB Regulation F, 12 C.F.R. Part 1006 : Failure to Provide Validation Information ( 12 C.F.R. 1006.34 ( c ) ) : JP Morgan Chase did not provide an account number, itemized statement, or the last account statement, as required for debt validation.

Factual Background : JP Morgan Chase alleges an account stated debt in the court proceeding but has provided no evidence of my agreement to the debt to this specific Special Purpose Vehicle ( SPV ) or asset-backed security ( ABS ) trust, payments made to JP Morgan Chase , or ownership of the debt. Tennessee law requires mutual assent or failure to object within a reasonable time for an account stated claim. See Bassett v. North, 487 S.W.3d 154 ( Tenn. Ct. App. 2015 ).

The alleged debt was securitized and transferred to an SPV or ABS trust, such as the Chase Issuance Trust, as evidenced by JP Morgan Chases SEC filings. Securitization divests JP Morgan Chase of legal ownership, rendering it a mere servicer without standing to collect
. See LVNV Funding, LLC v. Mastaw, No. E2011-00990-COA-R3-CV ( Tenn. Ct. App. Apr. 30, 2012 ) ( requiring proof of ownership for debt collection ) ; Midland Funding, LLC v. Thuy Chau, No. M2018-01542-COA-R3-CV ( Tenn. Ct. App. 2019 ). 
On XX/XX/XXXX, # XXXX attached heirwithin I demanded validation of the debt. JP Morgan Chase failed to provide the original contract, chain of title, or itemized statement, confirming its lack of ownership and violation of validation requirements. 
JP Morgan Chases inclusion of the mini-Miranda warning on court pleadings further indicates it is acting as a third-party debt collector, not the owner, yet it falsely claims ownership in the proceeding.

Impact : JP Morgan Chases unlawful collection attempts have caused significant emotional and financial distress
, including anxiety and stress from harassing collection practices. These actions have disrupted my peace of mind and financial stability.

Requested Relief : Immediate investigation into JP Morgan Chases debt collection practices.

Statutory damages of {$1000.00} per FDCPA violation, as authorized by 15 U.S.C. 1692k.

Actual damages of {$5000.00} for emotional and financial distress caused by JP Morgan Chases actions.

Cease and desist order prohibiting JP Morgan Chase from further collection attempts without proof of ownership and proper validation.

Any additional relief the CFPB deems appropriate, including penalties for violations of TILA, TCPA, Tennessee Consumer Credit Act, and CFPB regulations. 
Complainant Information : XXXX XXXX Address : General Delivery XXXX XXXX XXXX, XXXX, ( near ) [ XXXX ] Phone : ( XXXX ) XXXX Email : XXXX Certification : I certify under penalty of perjury, pursuant to 28 U.S.C. 1746, that the information provided in this complaint is true and correct to the best of my knowledge. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX XXXX

Company response to consumer: Closed with explanation