Consumer complaint received 2024-11-21 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XXXX I received the check from XXXX XXXX XXXX in the amount of {$20000.00} the check number is XXXX drawn off of XXXX XXXX . When I received the check via XXXX I wasn't sure how I would cash it because I lost my wallet a couple weeks prior to receiving the check. I took the check to Chase Bank located on XXXX XXXX in XXXX XXXX. I spoke to a gentleman named XXXX XXXX. I explained my situation and XXXX told me that if I found somebody that had an identification or a bank account with Chase that I could simply sign the check over to that person so they could deposit in their account and then give me the cash when it cleared. So I asked a friend XXXX XXXX if he would do this for me and he agreed. 2 Days later XXXX and I went to Chase Bank I endorsed the check and he deposited into a new Chase account. I was told at that time that the funds would be available the following Monday which happened to be 3 days later days. I received a call from XXXX XXXX letting me know that the bank would be calling me to confirm that I had endorsed the check pay to the order of XXXX XXXX. A few minutes later XXXX called me and said that chase bank would not be calling me to confirm that I endorsed the check to him because my cell phone number is not in their database. I didn't understand what my cell phone number could possibly have to do with confirming that check and I asked if they if Chase had collected the funds from XXXX XXXX. I was told that they did receive the funds from the bank so there was no way to stop payment on the check. A hold was put on the funds and they are still there to this day almost 4 Weeks later. I have had numerous face-to-face trips to Chase Bank XXXX XXXX has done the same I have had numerous conference calls between myself XXXX XXXX and the security department with Chase Bank and I've had conference calls with a gentleman named XXXX the owner of XXXX XXXX  he is the gentleman that wrote the check we had a conference call and then he and XXXX XXXX spoke on a conference call with the security department and they were told the hold would not be removed. Now since then I have received my new identification card in the mail so we have let the security department know that I have my ID I've actually gone to the bank and I've shown them my ID to verify my identity and to confirm that I did in fact indoors that check over to XXXX XXXX. Nothing that we have done has had any effect whatsoever. What we have been told is that the money was sit on a permanent hold for about 2 years at which time the funds would be sent to the state as unclaimed property. I've spoken to many people about the situation and nobody can understand what my cell phone has to do with clearing that hold or why my identification is not acceptable to confirm my identity so I can confirm that I did in fact endorse the check to XXXX XXXX and the old be lifted. None of this makes sense they have left us no options whatsoever I can not stop payment on the check because they have the money XXXX XXXX who holds the account can not access the funds because of the hold and XXXX who wrote the check can't do anything either because the check was paid by XXXX XXXX. Please note that I had a conference call with a XXXX representative and Chase bank manager and XXXX  confirmed them my cell phone is in my name and in their database and there should not be an issue in that regard. the security department will not tell me or anyone else who administers the database where it comes from all they say is it's a public database that's the only information they will give us. I received this loan for {$20000.00} and I am on the hook for {$45000.00} repayment and have not received the dime of that money and I am out of ideas I don't know what to do and XXXX XXXX doesn't know what to do and XXXX the owner of high-rise financial doesn't know what to do. Those funds are in advance on a settlement on a XXXX XXXX XXXX case that I had and settled with the XXXX XXXX XXXX. I was XXXX multiple times by XXXX XXXX  and now I feel like I'm XXXX  XXXX again by Chase Bank and those funds were to help me get off the streets I've been living in a tent and that was my way of starting my life over again after a traumatic experience where my wife was killed instantly in a motorcycle accident which made me walk away from everybody and everything and this is my opportunity to start over and Chase Bank will not release those funds and I'm a XXXX XXXX XXXX man and bad XXXX  and I don't know what to do I'm completely beside myself. I have my ID and everybody involved is willing to do whatever it would take to get that hold removed but Chase Bank will not do it because they say my cell phone is not in their database. Please help me. XXXX XXXX.

Company response to consumer: Closed with explanation