Consumer complaint received 2023-05-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANKMOBILE TECHNOLOGIES, INC
State: CA

Complaint narrative:
The whole account is mismanaged.Lets start with the deposits made from the the a college institution to there financial institution or institutions.In beginning the school made the deposits to the third party banking institution called BankMobileVibe, Or Customers Bank a division of Bank Mobile. I have familiarized my self with every aspect in policy they have and I firmly believe my account has been mismanaged beyond comprehension and i am I in titled to a large substantial amount of mismanaged federal and state student funds given to them to disburse into one account through agreements guide lines and policies. I have not requested a new account through them, just have changed the information belonging to the original account such as Email, Number, Physical Address, and Mailing Address. I Keep all the information updated to current in a timely manner and have never lies or committed fraud agents this company. There website for the browser on the internet is a different pass word, the the actual tab, and different from the actual Application for the establishment. The deposits on financial aid through the college post accurately and timely. i use the official school website BakersfieldCollege.edu to check my deposits and times. I then match that to bank mobiles websites for list of refund deposits into the account its self. First they go from BankMobile to XXXX XXXX XXXX XXXX. Then it switches to a XXXX XXXX XXXX I had personal Debit and Checking Accounts That the ACH Transfers were made to through BankMobile I subsequently had to close them out do to fraud, Then it transfer to a different account at those same banks in some one else name why was my money deliver to some one else bank accounts Not IN MY NAME were I had No access to Funding that entitled to me through my institution. I demand a investigation on to my account and its Management. I then finally regained the BankMobile Vibe Account back but changes the preferences straight through there company. My account Statement Are Some what Accurate the Money goes into the bank account. A Refund Deposits is record in a separate section. The money gose into the account fraudulent activity occurs through multiple charges, ATM with draws and transfers, so much i cant follow but have documentation of Original non Altered Pictures of the records on a PDF format. They also Chang the debit card belonging to the account after so much fraudulent activity so I can barley trace the transaction card to card. Once I did this they Started purposely locking me out the account asking for verification of my identity, they Took my ID, My Social Security Number, in various forms like picture, verbal over the phone and once I did they immediately changed the account and routing number to the account I believe and new checks and savings account numbers as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation