Consumer complaint received 2025-03-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
ATTENTION THIS IS NOT A DIPLICATE COMPLAINT AND NEEDS TO BE INVESTIGATED AS MANDATED BY FEDERAL LAW. ANY DELAY OR NONE PROCESSING OF MY COMPLAINT WOULD BE FURTHER VIOLATION OF MU RIGHTS. AS THIS COMPLAINT IS IN RESPONSE TO THE RESPONSE OR LACK OF RESPONSE AND RESOLUTION I RECEIVED ; As is mandated and regulated by the CFPB.. 

FORMAL COMPLAINT AND DEMAND FOR ARBITRATION Submitted to : Consumer Financial Protection Bureau ( CFPB ) Federal Trade Commission ( FTC ) XXXX XXXX XXXX XXXX XXXX ) JPMorgan Chase Bank, N.A. Legal Department Complainant Information : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX GA XXXX Phone : XXXX Email : XXXX Complaint Against : JPMorgan Chase Bank, N.A. 
Primary Issue : Unlawful hold on deposited funds, violation of consumer protection laws, discrimination, breach of contract, failure to comply with federal banking regulations, and lack of accountability from Chases Executive Office.

1. Summary of Complaint I am filing this formal complaint against JPMorgan Chase Bank, N.A. ( Chase ) due to its willful noncompliance with federal banking laws, discriminatory treatment, and violations of my consumer and civil rights. Despite Chases broad discretion under its account agreements to place holds on checks or funds, this does not excuse unlawful, XXXX XXXX, or intentionally misleading practices that infringe upon my rights under the Truth in Lending Act ( TILA ), Regulation Z, the False Claims Act, and long-established civil rights protections. 

On XX/XX/XXXXXXXX I deposited two XXXX XXXX money orders at a Chase branch in XXXX, Georgia, totaling {$1000.00} ( {$500.00} each ). These funds were a returned security deposit necessary for securing a new residence for my family, including XXXX XXXX  children. Despite both money orders being deposited minutes apart : The first was processed and made available the next business day. 
The second was placed on a seven-business-day hold without justification, impeding my ability to secure housing. 

Upon further investigation, I obtained credible evidence and statements from my branchs representatives and manager, confirming that : My money order was illegally and unjustly held under Chases vague discretionary policies that do not explicitly allow for such holds on money orders, which are universally recognized as cash equivalents. 
I was XXXX XXXX and targeted, as my deposits were flagged simply because I, a XXXX man, deposited two money orders simultaneously. 
Chases executive office representatives failed in their duty to properly investigate my complaint and instead provided a generic, dismissive response without any real commitment to addressing the XXXX and procedural misconduct. 

2. Chases Violations and Misconduct a. False and Misleading Statements ( False Claims Act Violation ) One Chase representative falsely stated that my second money order could not be verified. 
Another claimed the hold was imposed because it was the first check ever deposited into my account, contradicting the fact that the first money order had already cleared. 
A third representative alleged that XXXX XXXX could not verify the money orderwhich was proven false when I contacted XXXX XXXX directly and confirmed its validity. 
A fourth representative falsely claimed my money orders were outstanding and refused to provide her identifying information. 

Chase knowingly provided false information regarding the processing of my funds, directly violating the False Claims Act ( 31 U.S.C. 37293733 ).

b. Unlawful Banking Practices ( TILA and Regulation Z Violations ) Chase improperly treated my money orders as credit instruments rather than cash equivalents, imposing an unjustified hold.

Chase failed to provide a written explanation for the hold, in violation of TILA ( 15 U.S.C. 1601 et seq. ) and Regulation Z ( 12 C.F.R. Part 1026 ).

The banks Deposit Account Agreement does not justify the arbitrary and inconsistent hold on my funds. 

c. XXXX Discrimination ( Civil Rights Act Violation ) Chase employees flagged my deposits due to XXXX bias, as confirmed by my branch representatives. 
My legitimate deposits were treated with suspicion solely because I am a XXXX man depositing two money orders. 
I was specifically told that if I did not deposit at my originating branch, Chase would place holds on my depositseven if they were paper money orders. 
This violates 42 U.S.C. 1981, which prohibits XXXX discrimination in contractual relationships, including banking transactions. 

d. Financial Harm, Retaliation, and Excessive Fees Due to Chases unlawful hold, my family was forced to stay in a hotel for seven days, paying {$100.00} per night, depleting funds meant for stable housing. 
I missed multiple days of work because I could not access funds for transportation. 
Chase denied my credit application due to overdraft fees it caused by holding my funds.

Chase closed my Quick Accept business account in retaliation after I filed a previous CFPB complaint.

Chase imposed excessive fees and deductions while blocking access to my own money, further exploiting its customers through unclear and adhesive contract terms. 

3. Chases Executive Office Must Be Investigated Chases executive office representatives failed to uphold their responsibility to properly investigate this matter. 
They did not follow up on their promise to review my concerns. 
Their response was dismissive and generic, showing a clear lack of commitment to ensuring that this type of misconduct is the exception and not the rule at Chase. 
Chases refusal to take my claims seriously or conduct a proper internal review demonstrates a pattern of systemic abuse and a corporate culture that tolerates XXXX bias and unjust banking practices. 

4. Demand for Arbitration and Resolution Pursuant to Chases Arbitration Agreement, I formally demand arbitration and seek the following relief : 1. Immediate compensation for all financial losses incurred, including : {$700.00} in hotel expenses due to the wrongful hold on my funds. 
Lost wages from missed workdays caused by the inability to access my money. 
Late fees, penalties, and credit damage resulting from Chases actions.

2. A written explanation for the hold placed on my second money order, including Chases justification under federal law.

3. Reinstatement of my Quick Accept platform to process business payments.

4. Formal investigation into Chases discriminatory banking practices and lack of accountability from its executive office. 
5. Disciplinary action against the Chase representatives involved in these violations.

6. Punitive damages in an amount that justifies and compensates for : The financial, emotional, and psychological distress caused by Chases actions. 
The time, suffering, and legal costs associated with securing rightful access to my funds. 
Chases blatant disregard for federal policies and consumer rights. 
The need to deter Chase from engaging in further egregious misconduct, abuse of discretion, or illegal fund holds. 

5. Additional Complaints and Escalation If Chase fails to comply with this demand within 10 business days, I will take further legal action, including : Filing additional complaints with the Office of the Comptroller of the Currency ( OCC ), Department of Justice ( DOJ ), and my states Attorney General.

Pursuing a federal civil rights complaint under 42 U.S.C. 1981 for discriminatory banking practices. 
Seeking legal counsel to initiate a federal lawsuit against Chase for violations of consumer protection and civil rights laws.

Conclusion Chase must be held accountable for its unlawful banking practices, XXXX discrimination, and failure to comply with established consumer protections.

I request an immediate response from Chase acknowledging receipt of this complaint and confirming its intent to proceed with arbitration within the terms outlined in this demand. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation