Consumer complaint received 2016-03-28 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
On XXXX, XXXX, my wife and I applied to Huntington Mortgage and were told it would take 45 to 60 days to complete the loan. On the initial telephone call, they ran our credit scores and said the scores and the credit were good enough for a conventional loan. The loan process began. 
Huntington asked for an appraisal of the home ; it appraised at {$320000.00}. I requested {$160000.00} to pay off the current XXXX mortgage, plus {$18000.00} to pay off construction debt and {$27000.00} to pay off an automobile loan. This totals {$200000.00} leaving {$110000.00} in equity - roughly 35 % equity in the home after the loan would have been completed. 
Also, Huntington quoted my new loan with them would be {$20.00} per month less than my current mortgage payment ; plus, we would n't have a car payment. This car payment was issued by Huntington XX/XX/XXXX. 
In XX/XX/XXXX, this home burned down and we had to rebuild. I left my job ( have since returned to it ) to rebuild the home. XX/XX/XXXX, XXXX refused to release insurance money needed to complete the house. XXXX withheld this money because they said the repairs were not done - however - the inspection was based on a repair list from the insurance adjuster based on the house that had burned and been torn down. Please reference your Mortgage Complaint number XXXX. This caused financial difficulties finishing the home. We were forced to move into the home when it was not completed. We financially needed this loan, and Huntington realized this, leading us to believe the loan would be approved once we fixed some items. 
We spent roughly {$3500.00} to satisfy Huntington. This {$3500.00} came directly out of our monthly budget, causing even further financial difficulties. All of the requirements from Huntington 's inspector were satisfied, and Huntington agreed they were. We felt comfortable spending the {$3500.00} only because Huntington was sure we would get the loan. 
Huntington kept stalling, asking for paperwork already sent. They regularly pulled our credit reports, which lowered our credit scores. XX/XX/XXXX, Huntington said our current mortgage company, XXXX, had us on a partial loan payment agreement, but we were not on any such agreement. We previously clarified the issue. XXXX removed it from our credit. The bank questioned other credit issues, and I showed some issues were errors ; however, Huntington continuously stalled by asking numerous questions repeatedly, all the while we spent money that caused us difficulties. 
On XXXX XXXX, XXXX, I expected a call to close the loan. Instead, the loan originator said the loan was turned down because of the {$40.00} late fee we mentioned above. I explained the credit card company representative stated he did n't know why the late fee was there because I have had a XXXX balance since XX/XX/XXXX, and that the money had been " refunded. '' The late fee went on in XXXX, XXXX. Why did Huntington not see this at the beginning of the loan and not at this later date when the loan was rejected? Also, why had they not seen this when they gave me the car loan? I have done everything, answered every question that Huntington requested and do n't feel the loan should have been turned down. 
After reviewing the entire loan with credit advisors, lawyers, and the FHA, I feel that the loan should not have been turned down. 
Our son who has XXXX, caused our home to tragically burn down. We have faced a series of hardships since, including financial institutions ' inaccuracies and errors and continual reconstruction problems. We have received little to no assistance. 
After being told Huntington could do nothing for me, I contacted Senator XXXX XXXX 's office and was referred to the Ohio Dept. of Housing, which got me in touch with the FHA in XXXX. A second complaint follows on another form involving that matter.

Company response to consumer: Closed with explanation