Consumer complaint received 2024-07-28 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: Bread Financial Holdings, Inc.
State: CA

Complaint narrative:
Very simple and straight to the point. XXXX Credit Card managed by Bread Financial part of Comenity Capital Bank opened an account under my name a couple months ago. Since I opened the account I never login to set up payment since I didn't know how, nor they never sent me a reminder by regular mail about my next ( first ) payemnt and instructions. I clearly remember signing up for an account and login in to find this out by myself, ONE day after the due date. 
I rapidly added a bank account and made my first ( ever ) payment to this people. A couple days later I saw my first {$30.00} late fee added to my account and as I'm able to, and within my rights, called them call center to ask for a fee waiver. 
- Let me be very clear, even tho every single Bank in the US offer all consumers a fee waiver for every 12 months in business, Bread Financial agreed to this to be truth but never upheld it after I requested it. 
With that being said, While I was on the phone I spoke to a lady whose name I don't remember. I told her the situation I was in and exactly what happened. She told me, not signing up for an account on time, and making a payment on time was not a bank error, therefore I wasn't eligible for a refund. 

I, then told her if she's not gon na refund the late fee, since they are the one who didn't send the letter I needed with how much and when I owe minimum payments, they needed to somehow refund those fees as a courtesy waiver. Invoking my consumers rights. 

Then she told me as a courtesy she will only do half. Let 's stop right here for a minute. 

What kind of institution have policy in place, as every other bank, where they can waive a late fee every 12 months, but at the time that's asked for, they only do half? 

Trust me this question and her answer still hunt me at night. Makes me think, this is nothing more than a feeding machine trying to catch every cent you can't account for, kind of Bank. 

She told me, her bank only allow her to offer half of the late fee. If this is truth, then this is NOT a courtesy waiver. I mean, think about it and lit it sink in for a minute. This was my first red flag about this account I just contracted business with. I wanted to destry my card and pay off balance and never, NEVER talk about it with family and friends. But now after everything, I just want the exposure and I will stop at NOTHING until justice is served or they lose business, this is my life goal. 

Ended up accepting the {$15.00} dollars adjustment. When the next month came around, I had thought I signed up for autopay, but this is not accurate. I know I made a mistake, the second time, and ended up logging in a day or two after XXXX due date. I was sure, then, those new late fee were well deserved back then. But to my surprise, They just didn't charge {$7.00} dollars more of late fee, instead of {$30.00}, it was {$37.00}, BUT ALSO, went inside my account and TOOK the {$15.00} they had previously adjusted as a courtesy, eliminating my opportunity TO EVER in that year, have another waiver. YES, THIS IS NOT A LIE. I mean, clearly a f-ed up Bank that wan na steal every single dime out of a customer. Are they laundering money and need any cent they can get their hands on? 

Anywho, I'm CCing the FTC, State Attorneys for both sates. The controller, even Washington. This is gon na be a long fight, but I have patience, and I will prevail.

Company response to consumer: Closed with monetary relief