Consumer complaint received 2026-06-02 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: TX

Complaint narrative:
I was living in an apartment, XXXX XXXX XXXX XXXX, I moved out at the end of my lease on XX/XX/XXXX, my lease ended, I gave my notice as required. I cleaned the apartment before move out and left it in good condition. I have filed a complaint with property about property manager being rude and closed the leasing office because business hours and did not open the door when I attempted to return the key to office. So property manager retaliated against me and told me I will make sure you never be able to rent an apartment again n the future she did mess up my credit by doing this action. She claimed that I did not clean up the apartment, and she claimed I owe them {$700.00} for cleaning fee and utilities bills. I have disputed those fake charges with the apartment complex directly on XX/XX/XXXX in writing, but property manager sent the account to collections ( ProCollect INC ) I have disputed those fake unreasonable charges with ProCollect INC on XX/XX/XXXX and request for debt validation but they did not sent me any documents and continued with reporting the debt to the 3 Major credit bureau and they put it on my credit report. I have submitted 2nd dispute with the collection company and requested validation of the debt again on XX/XX/XXXX but they kept ignoring my request to validate the debt and only sent me a copy of my lease only. They failed to validate my debt again. I have disputed those fake charges for 3rd time and sent ProCollect a request to validate my debt and provide evidence for repairs, invoices of repair, and proper utilities bills, but they failed to sent me the request information again. I am submitting this complaint regarding ProCollect, Inc. and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX concerning an alleged apartment debt that I formally dispute. Account Number : XXXX The alleged balance is approximately {$700.00} and relates to move-out cleaning fees/ charges from an apartment located at XXXX XXXX XXXX, XXXX, TX XXXX XXXX After receiving collection notices, I timely disputed the debt and requested full validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ). Specifically, I requested documentation supporting the alleged cleaning fees, damage fees, utility reimbursements, and other move-out related charges. In response, ProCollect initially provided only a copy of the lease agreement and later provided a ledger/final account statement containing generic descriptions of charges. However, neither the collection agency nor the apartment complex provided sufficient supporting documentation to substantiate the disputed charges. Despite my written disputes, they have failed to provide : Move-in inspection reports Move-out inspection reports Photographs or video evidence of alleged damages Contractor invoices or receipts Cleaning invoices Work orders Proof that repairs or cleaning were actually performed Evidence showing the charges exceeded ordinary wear and tear under Texas law Documentation substantiating the accuracy and reasonableness of the utility reimbursement amounts Several charges appear vague, unsupported, inflated, or inaccurate, including alleged cleaning charges, wall treatment charges, patio blind damage, lightbulb charges, and utility reimbursements. The utility charges are also disputed because the amounts appear unreasonable and unsupported. No detailed billing calculations, meter readings, allocation formulas, invoices, or utility statements have been provided to justify these charges. The collection agency continues attempting to collect this disputed debt and has reported the account to credit reporting agencies despite the lack of adequate supporting documentation. I request that the CFPB investigate this matter and require the company to : 1. Provide complete supporting documentation for all disputed charges ; 2. Correct or delete any inaccurate or unsupported credit reporting ; 3. Mark the account as disputed by consumer with all credit reporting agencies ; 4. Cease collection efforts unless and until adequate documentation is produced ; 5. Provide detailed proof supporting the utility reimbursement calculations and all alleged damages. I believe the conduct described above may constitute inaccurate credit reporting and collection of disputed amounts without adequate substantiation. I have also disputed this debt ( cleaning fees and utilities fees ) with the apartment complex as well :

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation