Consumer complaint received 2026-03-17 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: Ria Envia, LLC
State: MD

Complaint narrative:
I submit this formal complaint against Dandelion Payments , Inc., d/b/a Ria Money Transfer ( Ria ) , for failure to refund {$14000.00} following the cancellation of a money transfer transaction. XXXX. The Transaction : On XX/XX/year>2026, I initiated an international money transfer through a Ria Money Transfer agent, XXXX XXXX XXXX, XXXX XXXX,XX/XX/XXXX. The transfer was in the amount of {$14000.00}, to be sent from my Bank XXXX XXXX account in the United States to my Bank XXXX XXXX account in XXXX. A payment of {$14000.00} ( Transfer Amount : {$14000.00} + Transfer fee : {$430.00} ) was made using my Bank XXXX XXXX debit card, and the funds were successfully withdrawn from my account on that date. XXXX. Cancellation by Ria : On XX/XX/XXXX, the transaction was abruptly cancelled by Ria for " policy reasons. '' XXXX. Ria 's Refund Instructions and My Compliance : On XX/XX/year>2026, right after the cancellation, I attempted to receive a refund at the agent location where the transaction was initiated. The agent attempted to refund the money back to my debit card, but the refund attempt was declined. While at the agent location, I spoke with Ria customer service using the agents phone. During that conversation, a Ria representative informed me that the refund would instead be processed directly to my bank account. While I was with the agent, Ria emailed me requesting that I provide a voided check associated with my bank account so they could deposit the refund directly. I promptly complied and sent the requested documentation before I left the agents store, the receipt of which the Ria representative confirmed for me and the agent over the phone. XXXX. Violation of Ria 's Own Refund Policy : According to Ria Money Transfer 's own stated refund policy, refunds are to be issued within XXXX business days of a cancellation. As of the date of this complaint, more than XX/XX/XXXXdays have elapsed since the cancellation on XX/XX/scrub>, 2026. Ria Money Transfer has failed to issue the refund within their own stated timeframe, in clear violation of their policy. During this time, I have contacted Ria multiple times requesting the return of my funds. Despite my repeated communications and full cooperation with their requests, the company has failed to return my money. This delay has caused significant financial hardship, particularly because I urgently needed these funds for family emergency situations in XXXX. XXXX. Ongoing Communication and Refusal to Refund : Despite multiple follow-up communications with Ria Money Transfer requesting the return of my funds, the company has repeatedly failed and refused to process the refund. I have communicated the urgency of this matter, including that I have emergency situations to address in XXXX that this funds were intended for. Ria has not provided any credible explanation for the continued delay, nor have they provided a definitive date by which the refund will be issued.

Company response to consumer: Closed with explanation