Consumer complaint received 2026-03-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX coins XX/XX/XXXX I purchased XXXX ; XXXX ounce XXXX XXXX XXXX XXXX coins from a website; XXXX for {$1700.00} using my Barclay Bank World Elite Mastercard. The coins were delivered XXXX my doorstep XX/XX/XXXX. I return from out of town XXXX XXXX XX/XX/XXXX at XXXX PM I retrieved the parcel from my doorstep and opened it immediately. I noticed the label from XXXX that raised a red flag. I immediately tested the coins with a magnet ( REFRIGERATOR MAGNET ) they failed the magnet test, red flag number XXXX. XXXX XXXX XXXX XXXX XXXX are XXXX % pure silver. Silver is a non-ferrous metal which has no iron content and is not able to be attracted by a magnet. Copied and pasted return policy from scammer spoofed website before they removed it. XXXX XXXX XXXX XXXX XXXX. If you're dissatisfied with your purchase for any reason within XXXX days of receiving your product, you can return the product for a refund. A pre-paid label can be generated through your Account. XXXX return your product, visit your XXXX XXXX and initiate a return online or, you can contact our XXXX XXXX. As soon as I woke up the following morning XX/XX/XXXX, I called XXXX Bank World Elite Mastercard disputes department and made a dispute claiming the coins were counterfeit. They told me I should contact the vendor for a return. I requested a return via telephone number on their website ( XXXX ) XXXX. They suggested I go XXXX the chat function on their website. I did as instructed. They said they will contact returns department XXXX email me a return shipping label ( never happened ). Their website stated I had XXXX days from receipt of merchandise XXXX return no questions asked. Barclay Bank World Elite Mastercard gave me a provisional charge back, but the scammers refuted that and in the letter they stated that some Silver coins can be attracted by magnets. The actual verbiage ; It is important XXXX note that simple tests such as magnet checks or the use of basic shop tools can sometimes produce misleading results. Only proper silver verification methods including acid testing, XXXX scanning or ultrasonic testingcan provide assessment of purity. XX/XX/XXXX, I went back XXXX the scammers website chat function and tried for XXXX minutes to contact an agent with no response. I have screenshots on my phone if needed. They basically revealed their fraud because no XXXX % pure silver coins can be attracted by a magnet. XX/XX/XXXX Barclay Bank World Elite Master Card re-instated the charge of {$1700.00} and stated I need proof from a coin dealer on letter head stating the legitimacy of the product. I hesitated due XXXX the fact this would cost me {$75.00} and would receive no reimbursement. The same day I wrote XXXX Bank XXXX XXXX XXXX Card to reopen the dispute. Early XXXX XXXX Bank XXXX XXXX XXXX XXXX refuted my dispute in favor of the scammers. I then requested a XXXX several times due to call back appointment hit and miss. The XXXX rejected my claim. I then went to a local coin dealer in XXXX, CA and had the coins verified as counterfeit. This letter was sent to the Barclay Bank World Elite Mastercard, XXXX XXXX XXXX XXXX XX/XX/XXXX I set Barclay Bank World Elite Mastercard, XXXX XXXX XXXX XXXX request to reopen my case with no resolve. I did tell the XXXX XXXX XXXX XXXX if they could not resolve it I would cancel my credit card and pay all but {$1700.00} as a charge off and on my credit for XXXX years. Then I decided I would just go XXXX small claims court on this matter. I purchased these coins for holiday gifts. After realizing the counterfeit, I purchased replacement coins XXXX XXXX XXXX XXXX XXXX coins from XXXX XXXX XXXX A website Ive used before. In the documents XXXX sending are pictures showing the difference between packaging for real XXXX XXXX XXXX and counterfeit XXXX coins. XXXX XXXX I contacted XXXX XXXX podcast for any suggestions XXXX resolve this case. XXXX XXXX suggested I contact you folks at CFPB. He did say the chances of getting it resolved this route are very small. Something I wrote in my letter to the Barclay Bank World Elite Mastercard XXXX XXXX XXXX XXXX ; Early XX/XX/XXXX silver prices peaked at {$110.00} an ounce. If these coins were real XXXX XXXX XXXX coins, I couldve quadruple my money. Why would I fuss over {$1700.00} if I couldve quadrupled that. Most all correspondence XXXX and from with Barclay Bank World Elite Mastercard are included.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation