Consumer complaint received 2025-07-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: AMERICAN EXPRESS COMPANY
State: AZ

Complaint narrative:
ISSUE : AMEX isnt honoring their introductory rate of 0 % for the first 15 months for balance transfers and consumer has been surprised with interest on first bill and will continue to be charged interest without assistance from the CFPB. 

BACKSTORY : On XX/XX/XXXX : I called AMEX to initiate the opening of an AMEX Blue Cash Everyday card. My goal and intent was to use this new card to balance transfer funds from another card that had a 0 % interest rate that was about to expire. 

I first heard about the AMEX BlueCash Everyday card from this advertisement dated XX/XX/XXXX and from other website, explaining that its an interest free balance transfer rate for the first 15 months : XXXX XXXX XXXX Again, this wasnt the only website advertising this 0 % balance transfer XXXX for AMEX. 

From there, the phone rep, a woman, sent me XXXX emails with my disclosures and I have them. They are dated XX/XX/XXXX and both say 0 % interest for balance transfers. 

One emailed disclosure was timestamped at XXXX pm and the second email disclosure for the other option the woman discussed with me was timestamped at XXXXXXXX XXXX. 
SEE ATTACHED ( for both ). 

The disclosures said that as a part of the balance transfer, there would be a XXXX time balance transfer fee. This was okay with me and was disclosed when the document mentioned : {$5.00} or 3 % of the amount transferred. This was disclosed, and agreed to just like the 0 % interest rate was agreed to and was disclosed. 

From there, I was approved for a new card. The limit is $ XXXX but I was told I could do up to $ XXXX in balance transfer so I did. 

XX/XX/XXXX A phone rep named, XXXX helped me perform the actual money movement balance transfer, now that I had my new card in possession. Again, it was confirmed with him that until XXXX of XXXX, 0 % interest for this balance transfer of $ XXXX. THEN it will be XXXX % after that. 

XX/XX/XXXX : That balance transfer fee of {$150.00} posted to the account as a charge. This was 3 % of my $ XXXX balance transfer I was approved for. 

XX/XX/XXXX : I took it upon myself to pay my {$150.00} fee before '' my first statement even came out, just incase they were allowed to charge interest on that part. Because I didnt know, I just paid it ASAP to avoid interest. 

From there, I thought I could rest easy and thought Id be able to keep my newly $ XXXX on the books as debt, interest free, for 15 months. 

THEN XX/XX/XXXX : I receive my first statement from them. 

It asks me for {$90.00} in interest. 

XX/XX/XXXX : I opened a case with a chat representative at XXXX am XXXX  : Case # XXXX because the chat rep argued with me and said the rate was over XXXX  % and I wanted this issue escalated. 

XX/XX/XXXX : I chatted to follow up on my case since I have a minimum payment due that is incorrect and interest continues to accrue while they research this. Again, the chat rep argued with me and said the rate was over XXXX  % and I wanted the rep to add this note to my file : Consumer wouldnt have opened a balance transfer credit card for any other reason, since the money came from an already 0 % card. Consumer would have kept it there. 

Finally, consumer has been a client for many years and never has paid interest even on her other card. She wouldnt have agreed to that. 

Consumer states that that if the terms have changed since I signed, I will have no other choice but to talk to the CFPB and other agencies since I have their promise in writing. ''

Company response to consumer: Closed with explanation