Consumer complaint received 2025-01-20 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: OK

Complaint narrative:
I was scammed by a woman XX/XX/XXXX, whose business is called XXXXXXXX XXXX XXXX Shes a paralegal who was claiming to be able to do the work of an attorney, who told me she could provide me a service that she could not. She told me I had to pay {$500.00} through cash app. I did so, and when I found out it was a lie I asked for a refund, it was refused. I went then through cash app for the refund and they sent a request that was refused. I then called cash app and was told a claim was started and they cant talk to me about that anymore but I can ask about anything else. I asked about a claim number and was told again they cant talk to me about that again. They told me from that point I have to talk to my bank and they would have the most up to date information. I then called my bank and told them. They stated they would start a claim and send it to cashapp to get my money back when their claim was completed. They gave me a temporary credit for the amount. I was told the process can take up to 45 days. So I waited and then 40 days later I heard from my bank telling me that the claim was closed and they were taking the provisional credit back because cashapp never responded or sent back the money. I contacted cashapp and was told they couldnt talk to me about that, but they could talk to me about anything else. I said thats all I want to talk about. It was now XXXX and {$500.00} was just taken out of my bank account that I wasnt planning and XXXX XXXX  arent going to be getting groceries to eat, much less gifts that month. She then said that they had already sent the refund to my bank and gave me a date and time of late XXXX. I asked her to send me a screenshot because there is no record of it on my cashapp or in my bank, she said she cant do that. Then she hung up. I called back and was apologized to by a new person and told that there is no record of a refund or a claim at any time, but hes glad to open one. So he said he was opening a claim for me and then told me he couldnt talk to me about that anymore, was there something else I wanted to talk about? I said I wanted a claim number for that claim. He said again he couldnt talk to me about that anymore. So we hung up and I called my bank to tell them all of this. My bank apologized that they werent able to do more investigating but they cant really get refunds from places like cashapp because its XXXX party and they are going to deal with the same lies and run around that I am. I asked them, so thats it? This person just gets my money and nobody cares? No one is going to hold cash app responsible? So I called cashapp back again and a new person apologized and said once again that no claim had been filed, but he was happy to file a claim. This time I was given a claim number and told to wait for a conclusion. I got an email 3 days later from cashapp stating that since I havent contacted them in 3 days theyre closing the claim and nothing further will be done. If I want to open a new claim I could reach out again. I was too angry and had wasted too much of my time and energy on it at that point.

Company response to consumer: Closed with explanation