Consumer complaint received 2024-09-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: PNC Bank N.A.
State: FL

Complaint narrative:
FDIC Complaint # XXXX XXXX Situation I had a credit card with a credit limit of {$18000.00}. The XXXX credit card statement confirms it. 
My wife went to use her authorized card for around {$200.00}. The card was declined. 

I called PNC Bank and was informed that it was decline because I was over the allowed credit limit. 

I hung up from the representative to verify if there was fraud or something happened that I was unaware of. Everything was in order. So I called PNC Bank again. 

The second bank representative informed me that the card credit limit was reduced to {$10000.00}. I inquired as the reason. I was informed that it was reduced based information on my XXXX credit report. 

I went and downloaded my XXXX credit report to see what changed. There was no derogatory information, my credit score was XXXX. 

I called PNC Bank again. I informed the representative that I needed to speak to someone who can tell me what the reasons were, that I checked my credit report and nothing has changed. 

I was hung up on. I called back and went through the scenario with another customer service representative. That representative said I would receive a letter, but it was per information on my credit report. I said that I reviewed my report and nothing changed and there was nothing derogatory added to my report. I refused to accept the response and requested a supervisor to review and give me specific feedback. 

The supervisor informed me of ( 3 ) reasons ( 1 ) The amount of debt with PNC ( 2 ) that I was making minimum payments and by making minimum payments, it would take me too long to get it paid off.

( 3 ) the debt ratio I replied that nothing changed, regarding the available credit that PNC authorized me.

I typically pay more than the minimum, especially the PNC card, except once. 

I did not open any new credit accounts to change my obligations. 

I informed them that I was going to report this to the banking review commission.

I Received a phone call from XXXX in their corporate office on XX/XX/24. XXXX inquiring what had happened. I conveyed the information. I provided the information that also their bank representative at the XXXX Florida branch made the suggestion and recommendation that I consolidate my credit cards and do a debt consolidation loan with PNC. It appeared to make sense since it was saving me a few interest points. I did not have to do a debt consolidation on the credit cards. Never even once was I informed that when I did this consolidation loan, I would have too much debt with PNC and my available credit limit would be reduced. 
She said she understands my position and there wasn't anything she could do right away. she said they would call me back at the latest XX/XX/24 With PNC lowering their documented available credit limit by 46 % and now showing me as maxing out that credit card it was going to have an undeserved negative impact to my credit report. 

The fact that I was given no warning of what PNC was planning. I had no opportunity to prevent it. I would have reduced the debt with PNC. 
This totally an unfair action by PNC Bank.

Company response to consumer: Closed with explanation