Consumer complaint received 2025-10-10 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Suttell, Hammer & White, P.S
State: CA

Complaint narrative:
SYSTEMATIC FDCPA VIOLATIONS- DEBT COLLECTOR ATTORNEY FALSE STATEMENTS AND PROFESSIONAL ACCOUNTABILITY CRISIS XX/XX/XXXX - XX/XX/XXXX : Suttell & Hammer XXXX Systematic Attorney Violation Pattern Suttell & Hammer XXXX, a XXXX debt collection law firm, engaged in systematic Fair Debt Collection Practices Act violations through false statements about debt collection authority, wrong amount collection attempts after court dismissal, and professional accountability failures creating regulatory crisis prohibited under federal law. 

XXXX Collection Failure with Court Dismissal ( XX/XX/XXXX - XX/XX/XXXX ) : Suttell & Hammer XXXX pursued credit card debt collection on behalf of  XXXX XXXX XXXXXXXX XXXX XXXX XXXX litigation . After XXXX months of collection efforts, court dismissed case for " inability to serve, '' establishing judicial recognition of attorney professional incompetence and systematic collection failure pattern. 

Critical CFPB Admission Response ( XX/XX/XXXX ) : Following consumer CFPB complaint about systematic collection failures, Suttell & Hammer XXXX provided response to federal regulator acknowledging collection inadequacy and court dismissal but failing to cease wrong amount collection efforts or provide consumer resolution, violating XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX ( XXXX. ) standards prohibiting debt collector attorney false or misleading representations in collection communications. 

Wrong Amount Collection After Court Authority ( XX/XX/XXXX - XX/XX/XXXX ) : Despite XXXX XXXX XXXX dismissal for " inability to serve, '' Suttell & Hammer XXXX continued coordination with XXXX XXXX  for collection of claimed debt amount without legal foundation, establishing false statement pattern about collection authority prohibited under XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX ( XXXX XXXX. ), which addresses debt collector attorney FDCPA violations and professional accountability requirements. 

Professional Settlement Deadline Breach ( XX/XX/XXXX ) : Consumer provided comprehensive settlement opportunity with XX/XX/XXXX deadline. Suttell & Hammer XXXX ignored settlement deadline despite documented court dismissal and CFPB investigation, creating professional accountability crisis under established debt collector attorney standards requiring corporate law firm intervention for systematic FDCPA violation patterns. 

Federal Regulator Coordination Failure : While acknowledging collection failures to CFPB investigators, Suttell & Hammer XXXX failed to provide consumer resolution or cease coordination with XXXX XXXX for wrong amount collection, establishing systematic false representation pattern about debt collection authority and professional competence prohibited under federal debt collector attorney accountability standards. 

Attorney Professional Responsibility Crisis : Systematic violation pattern includes : ( XXXX ) continued collection efforts after judicial dismissal, ( XXXX ) federal regulator admissions without consumer resolution, ( XXXX ) settlement deadline breach demonstrating bad faith, ( XXXX ) coordination with primary debt collector for wrong amount collection without legal foundation, creating professional licensing implications under state bar requirements. 

False Statement Documentation : Suttell & Hammer XXXX 's XX/XX/XXXX CFPB response acknowledging collection failures while maintaining coordination with XXXX XXXX establishes false representation about debt collection authority under XXXX XXXX XXXX standards prohibiting misleading communications by debt collector attorneys to consumers and federal regulators. 

XXXX XXXX XXXX XXXX : Despite court dismissal eliminating legal collection foundation, continued pursuit of claimed debt amount violates XXXX XXXX XXXX XXXX XXXX precedent establishing debt collector attorney liability for systematic FDCPA violations and professional accountability failures requiring enhanced corporate intervention. 

Federal Precedent Violations : Systematic violation pattern violates FDCPA sections : 1692e ( false representations about collection authority after court dismissal ), 1692f ( unfair practices through continued wrong amount collection ), and professional responsibility requirements for attorney debt collectors under established federal circuit court precedent. 

Industry Accountability Implications : Debt collector attorney systematic violation pattern with court dismissal, federal regulator admissions, and settlement deadline breach creates precedent requiring comprehensive law firm policy correction to prevent attorney professional accountability crisis across debt collection legal industry.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation