Consumer complaint received 2023-05-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit repair services
Issue: Fraud or scam — 
Company: John C. Heath, Attorney at Law, PLLC
State: NY

Complaint narrative:
I am writing this complaint regarding the services provided by the Lexington Law Firm for repairing my credit report. I started making payments at XXXX XXXX XXXX. I paid XXXX every month and promised me that my credit would be fix in less than 6 months.Unfortunately, I am extremely dissatisfied with the outcome of their services, as they have failed to make any significant improvement to my credit report. 

I initially contacted Lexington Law Firm several months ago with the hope of repairing my credit report, as it contained several errors and negative marks that were impacting my financial wellbeing. I provided them with all the necessary information and documentation they requested, and they assured me that they would be able to help me improve my credit score. 

However, after paying a substantial amount of money for their services and waiting for months, I found out that they had done very little to repair my credit report. In fact, my credit score had barely improved, and many of the negative marks that were supposed to be removed were still present on my credit report. 
Despite numerous attempts to contact the firm to address these issues, I have not received any satisfactory response from them. This lack of accountability and transparency is unacceptable and has left me feeling frustrated and disappointed. After they terminated my because I was complaining they charged me {$8.00} a month unlawfully. 

Therefore, I request that the Lexington Law Firm take immediate action to rectify the situation by either refunding my money from XXXX XXXX XXXX. I hope that this matter can be resolved as soon as possible and that such a situation will not arise for any other customer in the future. 



5 U.S. Code 1679g - Civil liability U.S. Code Notes prev | next ( a ) Liability established Any person who fails to comply with any provision of this subchapter with respect to any other person shall be liable to such person in an amount equal to the sum of the amounts determined under each of the following paragraphs : ( 1 ) Actual damages The greater of ( A ) the amount of any actual damage sustained by such person as a result of such failure ; or ( B ) any amount paid by the person to the credit repair organization.

( 2 ) Punitive damages ( A ) Individual actions In the case of any action by an individual, such additional amount as the court may allow.

( B ) Class actions In the case of a class action, the sum of ( i ) the aggregate of the amount which the court may allow for each named plaintiff ; and ( ii ) the aggregate of the amount which the court may allow for each other class member, without regard to any minimum individual recovery.

( 3 ) Attorneys fees In the case of any successful action to enforce any liability under paragraph ( 1 ) or ( 2 ), the costs of the action, together with reasonable attorneys fees.

( b ) Factors to be considered in awarding punitive damages In determining the amount of any liability of any credit repair organization under subsection ( a ) ( 2 ), the court shall consider, among other relevant factors ( 1 ) the frequency and persistence of noncompliance by the credit repair organization ; ( 2 ) the nature of the noncompliance ; ( 3 ) the extent to which such noncompliance was intentional; and ( 4 ) in the case of any class action, the number of consumers adversely affected. 
( Pub. L. 90321, title IV, 409, as added Pub. L. 104208, div. A, title II, 2451, Sept. 30, 1996, 110 Stat. 3009459. )

Company response to consumer: Closed with explanation