Consumer complaint received 2024-05-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: VT

Complaint narrative:
I am a XXXX XXXX  and on XX/XX/year> I went to the local Chase bank XXXX XXXX XXXX in XXXX, VT and opened a checking account with the assistance of XXXX XXXX. I showed him The coupon that I received in the mail from Chase that promised a {$300.00} if I set up A direct deposit of my Social Security benefit that is direct deposited in my current Checking account with XXXX XXXX 

XXXX and I discussed this at which time he mentioned that setting up a direct deposit Can take up to 2-3 months. I told him that I was aware of this. On or around XX/XX/year> I logged into my Social Security account and changed my direct deposit to my Chase bank checking account. 

On XX/XX/XXXX when the direct deposit change was supposed to be in effect and my XXXX XXXX should have gone to my Chase checking account I tried to make a purchase and It was denied. I called the bank customer service and was told that my account had been Closed due to inactivity. At this point I emailed XXXX and explained the problem and Requested to speak with his manager.

A manager by the name of XXXX called me and I explained the problem and the fact that I am a XXXX XXXX and that the XXXX benefit is Is my only source of income. 
I also explained that all of my accounts are Linked to my checking account included my cell phone and that I will be incurring late fees, overdraft fees and my cell phone will be shut off because I wont be able to pay Any of these bills and other monthly fees because I DO NOT HAVE ANY MONEY. 

The fact that I was never warned or contacted about this rule and the closure of my account Is truly unconscionable on the part of Chase Bank and XXXX XXXX who knew that these types of direct deposit transfer changes would take up to XXXX days. 

XXXX said that he has tried to get this rule of account closure changed because it is stupid and unfair to customers or something to that effect. I asked him if he Could help me in some way and he said I should contact my accounts and explain the Problem but there was nothing he could do. 

Since I spoke to manager XXXX I have incurred late fees on some of my accounts, overdraft charges on my XXXX XXXX checking account and the cancelation of my cell Phone service. In addition, I have been unable to access my XXXXXXXX XXXX meaning loss Of sales. I am estimating my financial loss at {$1000.00}. I am claiming also personal Damages in the form of extreme stress, XXXX, pain and embarrassment, due to the negligence of this bank. Also, I have not been able to pay for my XXXX as a result of Chase banks negligence. 

It is obvious to me that XXXX did not explain the account closure rule out of spite because I complained we argued about the {$300.00} bonus that I did not receive in 15 days as indicated On the coupon and in a letter from him. 

I spoke to the Social Security Department on XX/XX/XXXX and it was explained to me that my XXXX transfer was still in a pending status at Chase Bank and nothing could be done to correct the problem until Chase sent the deposit back to the Treasury Department. Also, I was told that when they receive the deposit back from the bank it can take up to 2 weeks to be deposited in my XXXX XXXX checking account. I sent an email to XXXX on XX/XX/XXXX but have yet to hear from anyone at Chase. 

In the meantime I have no money for food, gas, and other necessities and do not know what Im going to do.

Company response to consumer: Closed with explanation