Consumer complaint received 2025-03-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: NE

Complaint narrative:
Formal Complaint Regarding SoFi Bank Account Handling Name : XXXX XXXX Bank Name : SoFi Bank Date of First Issue : XX/XX/year> Description of Events in Order of Occurrence : 1. Unauthorized Transactions & Dispute

Filing I noticed multiple unauthorized transactions on my SoFi checking account, totaling an unknown amount. I immediately contacted SoFi Bank to report the fraudulent activity and dispute the transactions.

SoFi denied most of my disputes without providing any documentation or explanation. A few transactions were approved for reimbursement, but there was no consistency or reasoning behind the decisions. 
2. Repeated Attempts to Obtain Information From XX/XX/year> to present, I called SoFi Bank no less than 75 times to request information about my disputes and account balance.

Each time, I was told that agents did not have access to the details and could not provide documentation regarding the denied disputes. 
I was repeatedly promised that an email would be sent with this information, but I never received any correspondence from SoFi.

I requested to speak to a supervisor four times, but my requests were either denied or I was told someone would call me back. No calls were ever returned.

3. Blocked Access to My Account & Unexplained Charges The only way I previously accessed my account balance and transaction history was through the SoFi app. 
I have since been blocked from the app, preventing me from viewing my transactions, dispute details, or current balance. 
SoFi representatives refuse to disclose my account balance over the phone.

I was informed that there were miscellaneous transactions on my account but was not given any details about where my money was going.

I was also told that I would not receive my remaining balance because the money was being sent to the person it belongs todespite the fact that I am the sole account holder.

4. Account Closure Without Explanation I was later informed that my account was being closed due to a violation of the terms of agreement. 
When I asked what terms I had violated, I was not provided with an answer. 
SoFi has refused to provide any written notice or justification for their decision. 
5. XXXX XXXX XXXX SoFi has held my funds since before XXXX 2024, which has caused significant financial hardship. 
I have made every effort to resolve this matter with the bank directly but have been ignored, misled, and denied access to basic banking information. 
Because I am unable to access my account, I can not provide exact dates or amounts for transactions beyond what I remember. SoFi has refused to provide me with this information despite multiple requests.

Requested Resolution Immediate release of my remaining account balance. A full transaction history, including an e
xplanation of all miscellaneous charges.

A detailed written explanation of why my disputes were denied.

An opportunity to formally appeal SoFis decision.

A written response addressing SoFis refusal to provide account information and their failure to follow dispute resolution procedures as required by the Electronic Fund Transfer Act ( EFTA ) and Regulation E.

Company response to consumer: Closed with explanation