Consumer complaint received 2026-03-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Subject : Capital One Refusing to Remove Federally-Confirmed Fraudulent Charges After Acquiring XXXX - XXXXXXXX XXXX XXXX Accounts - Incomplete Investigation I am filing this complaint against Capital One regarding fraudulent charges that Capital One inherited when they acquired XXXX XXXX XXXX XXXX XX/XX/XXXX. Capital One is now denying fraud claims that a federal court has confirmed, continuing Discovers pattern of bad faith conduct. BACKGROUND - XXXX XXXX FRAUD CONFIRMED BY FEDERAL COURT I was defrauded by XXXX XXXX through a sophisticated scheme involving fake invoices and deceptive business practices. I paid approximately {$8100.00} on my XXXX credit card because I was deceived into believing these were legitimate business transactions. FEDERAL COURT CONFIRMATION : The U.S. District Court, XXXX XXXX XXXX California, has issued findings against XXXX XXXX in the case : Federal Trade Commission XXXX XXXX XXXX XXXX XXXX, et al. Court Actions : XX/XX/XXXX : Temporary Restraining Order and asset freeze Federal receiver appointed ( XXXX XXXX XXXX ) PERMANENT INJUNCTION AND MONETARY JUDGMENT entered against XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX findings : FRAUDULENT BUSINESS PRACTICES and DECEPTIVE OPERATIONS Receivership Status : XX/XX/XXXX : Receiver announced NO victim distribution Receivership closing with no funds for victims Confirms all victim money was stolen/spent through fraud I was one of the first victims to report this fraud to the FTC, helping trigger the federal investigation. DISCOVERS BAD FAITH CONDUCT ( Before Capital One Acquisition ) XXXX XXXX XXXX - MOVING DEBT BETWEEN ACCOUNTS When I disputed the Ascend charges as fraud, Discover engaged in bad faith tactics : Account ending in XXXX ( Original Account ) : I disputed XXXX charges as fraud in early XXXX XX/XX/XXXX : XXXX denied my fraud claim stating no fraud occurred XXXX then CLOSED Account XXXX Account ending in XXXX ( Replacement Account ) : XXXX opened this replacement account XXXX TRANSFERRED the same disputed fraudulent balance to the new account Made it appear as a new account to defeat my dispute rights Both accounts show as disputed on my credit report - double negative impact This is the SAME {$8100.00} in fraudulent debt, just moved between accounts to avoid investigating my legitimate fraud claim. XXXX PATTERN OF DENIALS ( XXXX ) XXXX. XX/XX/XXXX : Denied fraud claim on Account XXXX - no fraud occurred XXXX. XX/XX/XXXX : Opened new dispute cases, issued temporary credits XXXX. XX/XX/XXXX : Reversed temporary credits, denied claims again XXXX. XX/XX/XXXX : Denied again - unable to change the outcome XXXX. XX/XX/XXXX : Acknowledged dispute, marked account as disputed, but kept charges XXXX. XX/XX/XXXX : Sent incomplete CFPB response addressing only ONE of TWO XXXX charges Pattern : XXXX denied my legitimate fraud claim SIX TIMES despite federal court proof. CAPITAL ONES ACQUISITION AND CONTINUED DENIAL XX/XX/XXXX : Capital One acquired XXXX XXXX XXXX XX/XX/XXXX : Capital One sent me a letter as the new owner of my account stating : We took another look, and our research confirmed that the actions taken on your disputes were correct We are declining your request for permanent credit Account placed in cease and desist status Will continue reporting as disputed to credit bureaus CAPITAL ONE IS NOW RESPONSIBLE FOR XXXX BAD FAITH CONDUCT AND CONTINUING IT. CAPITAL ONES VIOLATIONS 1. INCOMPLETE INVESTIGATION - ONLY ADDRESSED ONE OF TWO XXXX CHARGES Total XXXX XXXX Fraudulent Charges : {$8100.00} Capital Ones XX/XX/XXXX letter states they investigated charges from : XXXX XXXXXXXX WY for {$4000.00}, billed to your account on XX/XX/XXXXXXXX XXXX XXXXXXXX WY for {$4100.00} billed to your account on XX/XX/XXXX However, their denial letter only addresses the {$4100.00} charge from their XX/XX/XXXX CFPB response. Where is their response to the {$4000.00} charge from XX/XX/XXXX? This incomplete investigation continues XXXX pattern of addressing only partial charges while ignoring the complete scope of fraud. XXXX. COMPLETELY IGNORING FEDERAL COURT EVIDENCE Capital Ones response makes ZERO mention of : U.S. District Court permanent injunction against XXXX Federal Trade Commission XXXXnforcement action Court-appointed federal receiver Federal court findings of fraudulent operations Receivership announcement of no victim distribution A FEDERAL COURT has confirmed Ascend operated through fraud and deception. Capital One can not simply ignore a federal court judgment. XXXX. NO ACTUAL INVESTIGATION DETAILS Capital One states we took another look and our research confirmed but provides : No explanation of what investigation was performed No response to federal court evidence No explanation of why charges obtained through a federally-confirmed fraud scheme are valid No acknowledgment that I was defrauded This is not a legitimate investigation- this is inheriting Discovers form letter denials. XXXX. INHERITING AND CONTINUING XXXX XXXX XXXX Capital One has inherited Discovers practice of : Moving debt between accounts ( XXXX XXXX ) to avoid fraud investigation Double credit reporting damage ( both accounts show as disputed ) Using account transfers to defeat Fair Credit Billing Act protections Capital One acquired XXXX liabilities, including the obligation to properly investigate fraud. WHY CAPITAL ONES RESPONSE IS BAD FAITH The Facts Capital One Refuses to Acknowledge : XXXX XXXX Confirmation : Permanent injunction against XXXX for fraudulent practices Court found XXXX operated through DECEPTION and FRAUD Federal receiver appointed to recover victim assets Receivership Evidence : XX/XX/XXXX : Receiver announced NO victim distribution All assets exhausted or encumbered by debt Confirms victims money was stolen/spent ( exactly what fraud is ) My Actions : Reported to FTC immediately ( one of first victims ) Reported to Discover in XXXX ( wrongly denied ) Filed claim with federal receiver Provided federal court documents multiple times Acting in complete good faith throughout Capital Ones Actions : Inherited Discovers denials without proper review Ignored federal court evidence Only addressed one of two Ascend charges Continuing shell game tactics with account transfers Refusing to properly investigate federally-confirmed fraud THE MERGER CREATES ADDITIONAL PROBLEMS Capital Ones acquisition of XXXX has created complications : Records transferred between different companies and systems Different investigation teams reviewing old XXXX cases Potential loss or corruption of documentation during merger Corporate reorganization interfering with fraud investigations Im being bounced between Discovers old policies and Capital Ones new ownership Capital One can not hide behind the merger to avoid responsibility for fraud investigation. LEGAL VIOLATIONS Capital Ones ( and Discovers ) conduct violates : 1. Fair Credit Billing Act ( 15 U.S.C. 1666 ) Failure to properly investigate fraud claims Shell game of moving debt between accounts to defeat dispute process Ignoring federal court evidence is not good faith investigation 2. Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) Improper procedures in handling fraud Holding consumers liable for federally-confirmed fraudulent charges 3. Regulation Z ( 12 CFR 226.12, 226.13 ) Requirements for resolving unauthorized transactions Fraud through deception constitutes unauthorized use 4. Fair Credit Reporting Act ( 15 U.S.C. 1681 ) Reporting fraudulent debt as legitimate Double reporting ( two accounts for same debt ) Failure to correct credit reports after federal court confirmation Capital Ones belief that charges are valid does not override federal court findings of fraud. MY FINANCIAL LOSSES XXXX XXXX Fraud on Capital One/Discover Account : XX/XX/XXXX : {$4000.00} XX/XX/XXXX : {$4100.00} Total XXXX Charges : {$8100.00} Additional Disputed Charges : XX/XX/XXXX : XXXX - {$1200.00} XXXX charges XXXX {$28.00} Interest, Fees, and Penalties : Interest paid over 2+ years on fraudulent charges : [ Significant amount ] Late fees and other charges : [ Amount ] Credit Damage : Two accounts showing as disputed ( XXXX and XXXX ) Negative marks on credit report for 2+ years Damage to credit score from fraudulent debt Other Fraud Losses : Wire transfer to XXXX : {$30000.00} ( permanently lost - receivership has no funds ) Total fraud losses : $ XXXX $ XXXX I have permanently lost {$30000.00} through wire transfer. Capital One refusing to remove the {$8100.00} in fraudulent credit card charges means I will have ZERO recovery from nearly {$40000.00} in federally-confirmed fraud. WHAT I AM SEEKING FROM CFPB XXXX. Require Capital One to : Address ALL fraudulent Ascend charges ( {$8100.00} total, not just one ) Explain why theyre ignoring federal court evidence of fraud Provide actual investigation details ( not just we took another look ) Remove all XXXX XXXX charges immediately Refund all interest, fees, and penalties charged on fraudulent debt Correct credit reporting on BOTH accounts ( XXXX and XXXX ) XXXX. Investigate Capital Ones pattern : Inheriting XXXX bad faith conduct without proper review Continuing to deny fraud claims despite federal court proof Shell game tactics ( moving debt between accounts ) Incomplete investigations ( addressing only partial charges ) This suggests systematic failure to properly investigate fraud 3. Consider regulatory action : Capital One is holding consumers liable for federally-proven fraud Using corporate mergers to avoid fraud investigation obligations This harms fraud victims and violates consumer protection laws Other XXXX fraud victims may be facing same treatment 4. Reopen and maintain this complaint : Capital Ones response is inadequate and incomplete Federal court evidence can not be ignored I deserve proper fraud investigation, not inherited denials CONCLUSION A federal court has determined XXXX XXXX operated a fraudulent scheme. I reported this fraud in good faith to both the FTC and XXXX in XXXX. XXXX denied my legitimate fraud claim six times using bad faith tactics including moving debt between accounts. Capital One acquired XXXX on XX/XX/XXXX, and inherited these obligations. Instead of properly reviewing fraud claims with federal court proof, Capital One is : Rubber-stamping XXXX denials Ignoring federal court evidence entirely Only addressing one of two XXXX charges ( {$8100.00} total ) Continuing XXXX shell game between accounts Holding me liable for federally-confirmed fraudulent charges I am being forced to pay {$8100.00} for charges that a federal court has confirmed were obtained through fraud and deception. I have already permanently lost {$30000.00} in a wire transfer to XXXX with no possibility of recovery. Capital One should not compound my victimization by refusing to remove credit card charges from the same federally-proven fraud scheme. This is exactly the type of situation consumer protection laws were designed to prevent. Capital Ones bad faith handling of federally-confirmed fraud should not be rewarded with a case closure. I request CFPB intervention to ensure Capital One : 1. Properly investigates ALL Ascend charges ( {$8100.00} total ) 2. Acknowledges federal court evidence of fraud 3. Removes all fraudulent charges from both accounts 4. Corrects all credit reporting 5. Provides legitimate investigation findings This complaint should remain OPEN until Capital One takes appropriate action to remove federally-confirmed fraudulent charges.

Company response to consumer: Closed with explanation