Consumer complaint received 2025-08-30 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: AR

Complaint narrative:
My nightmare started around XXXX Saturday XX/XX/XXXX. A person was trying to purchase something from XXXX, I did not have any other payment method so I went and got a XXXX  account. She tried sending me the {$200.00}. And it failed because she has a business account and I just had a personal account. So I get this emai ( Dear Customer, We want you to know that we received your payment of {$200.00} but your account is not ready to be deposited for that amount, due to the money was sent from a XXXX  business account which requires an immediate expansion to your XXXX  account. 


What am I supposed to do? 


You are hereby informed to contact the last sender to send in an additional payment of {$500.00} to help expand your account. 
Immediately this is done your account will be fully credited with the total sum of {$700.00}. 


Once your sender sends the extra {$500.00} you will receive a new CONFIRMATION EMAIL from XXXX  team giving you instructions on how to reimburse back the {$500.00} to your senders account which makes the expansion complete and the funds will be automatically deposited into your account instantly. 

Do not hesitate to reply this email for more clarifications or call customer service @ XXXX ( XXXX ) XXXX 2025 XXXX XXXX XXXX XXXX XXXX. All rights reserved. ) l saying I need to she needs to send me {$500.00}. So she is texting me asking if I will return the {$500.00}. Of course I will then XXXX messenger fails to respond so She texts me and said she sent the {$500.00} So I call support and they tell me no problem just send her the {$500.00}. And she will return to you the {$500.00} and the {$200.00} purchase. OK so I send it ( # 1 ) and give the support person a screen shot saying I did it. It fails because I did not specify business return so I do another {$500.00}. ( # 2 ) And it fails again because I did not do ALL CAPS so I send {$500.00} again ( # 3 ). Thinking that the previous 2 transactions were voided. Next he tells me I need to send to an email he gives me {$1000.00}. ( # 4 ) For INSURANCE. I said REALLY he says I am just doing my job you need to do this to get a business account. So I do that. Then he tells me I need to send another {$2000.00}. For some kind of Government verification I go WHAT??????? He says no worries you will get it returned stay on line. So I try thru XXXX  it fails, he tells me to try again it fails, Then he tells me to go to pay pal and it fails. Then he tells me to get a Cash APP and do it it fails. Meanwhile the woman says she is on support trying to get her {$700.00} back and according to support person I have to continue. So I do it is not XXXX and he sends me to apply for another app sending {$2000.00}. Into BITCOIN so now I am done I want no part of this anymore and I tell him so I hang up. So I text this woman and she is still waiting for her {$500.00}. Refund. I say I can not do anything else. I do not have her money nothing was deposed in my XXXX  showing balance of {$0.00} So she calls XXXX. I never heard back from her. But the support person sends me a text from department of justice FBI saying he reported to the XXXX  FBI and for me to call back. By now I am sure this is some kind of scam Go ahead and report me I have received nothing from XXXX  or this person. Today XX/XX/XXXX, I get a notice from my bank that I am overdrawn. I go look and look at that XXXX  is taking {$500.00}. + $ XXXX $ XXXX {$1000.00}. ARE YOU KIDDING ME?? For what I have received NOTHING! This is a horrible way to run a company. So If you notice they took the first {$500.00}. And the second {$500.00}. That the support person said failed so that is XXXX. And all the rest of this business is FRAUD of some kind They need to reverse and let a business account send money to anyone without having to put up {$3500.00}. And having the money just gone!!! Thankfully I saw that my account was overdrawn and my bank stopped the payments to XXXX. I did not lose any money just a lot of my time and frustration I am deleting XXXX  and telling everyone I know to never use XXXX  XXXX XXXX

Company response to consumer: Closed with non-monetary relief