Consumer complaint received 2025-11-20 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Block, Inc.
State: TX

Complaint narrative:
I hired a XXXX. He destroyed my home and did not do the repairs he was paid to do. He kept saying he needed more money to complete the repairs. Finally when I told him I wasnt paying him more money until he completed the jobs he got belligerent and I had to call the police. I attempted to work it out with him and he ignored me. I filed with CashApp on XX/XX/XXXX and provided the information and proof I had at the time. I was told 10 days. I never heard back. I filed with my bank who said they could not help with the dispute- cashapp had to handle it. I reached back out to cashapp and told them I had more documentation to prove this was a scam and fraud. They refused to take that information or allow me to send it in and told me to wait XXXX more days for a dispute update. Its been over a month with cashapp refusing to address this fraud. Ive tried talking to them through the app and the disconnect the chat, and through the phone where they just say theyll lodge a complaint and hang up on me. They refused to help or address the fraud. 

Today they claimed they cant confirm it was a scam despite all of the evidence they clearly didnt even look at. The written contract signed by both me and him that was not completed. Multiple transactions because he kept claiming he needed more money to do the work. Photos of the work not completed. Texts of me telling him work wasnt completed. A police report documenting that when confronted about him being paid for work not completed he began screaming. XXXX second opinions from professionals documenting that the work I paid him for in the contract was not completed and the cost to actually do the job. 

There is plenty of evidence that this was a scam. A man lied and said he was a XXXX ( I later found out he was NOT ) He signed a contract to do work and destroyed my home. He did unlicensed work ( but never completing a single job in the contract ) And then kept claiming he needed more payments to do the work he was paid to do. And when I brought up that I couldnt pay him more until he started finishing the work he became irate. The scam was him fraudulently claiming he was a XXXX in order to con me into paying him, and then telling me he needed more money XXXX to do work, and then when I was out of money, taking almost {$5000.00} and disappearing. 

This was CLEARLY a scam and cashapp is helping this man fraudulently take payments as a claiming he is a XXXX when he is not, for work that is never done. Despite the evidence shown to them, they are saying theres no proof its a scam. How is there no proof when theres a contract that wasnt completed, photos of damage, a police report, multiple transactions because he kept saying he needed more money until I ran out, and XXXX second opinions from actual professionals documenting that the contracted work wasnt completed. All of this is attached. 

Anyone who looked at the evidence would clearly see this was a scam. Cashapp is not only allowing fraud to happen on its platform but is helping these criminals under the guise of being a professional form of payment. 

I once again provided the contract, photos of the destruction of my home, police report, text messages, and second opinions with photos from other professionals.

Company response to consumer: Closed with explanation