Consumer complaint received 2025-02-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
Why is Huntington Bank unilaterally changing settings on how I recieve my bankong statements without my authorization and against what I have requested? I HAVE ALWAYS WANTED PAPER STATEMENTS MAILED TO ME FOR MY BANKNACCOUNTS AND BILLS. So why is Huntington Bank making the change and tellng me they are going tonchange it unilaterally and if I dont like it I can change it later. How about Huntington Bank just not change it at all?! XXXX or so years ago I opened a checking account only in my name at Huntington Bank. When opening this account I told the personal banker I did NOT want only online statements and wanted paper statements mailed to me at the time of opening and signing for my account. My account opening documents will reflect this. When my XXXX XXXXXXXX XXXX XXXX XXXX opened a checking account with Huntington with me on the account, as I was his adult to joint sign, I told the banker at opening the account the same thing. Paper statements must continue and I did not agree to online only statments/no paper statements. Now, while my XXXX year old son may have changed his account for electronic statements- which is fine it's his account- I DO NOT NOR DID I WANT ELECTRONIC ONLY STATEMENTS. I have already checked the options to have paper statements, I told the banker at opening of my account I want paper statements AND I already have the box unchecked ( opted out ) of paperless statements for my account YET HUNTINGTON BANK ON XXXX XXXX IS TELLING ME THEY ARE GOING TO CHANGE IT EVEN IF I DONT WANT THAT AND IF I QANT TO I CAN CHANGE IT LATER. I DO NOT WANT THEM MAKING THESE UNILATERAL DECISIONS WITH MY STATEMENTS WHEN ITS CLEAR I DONT WANT PAPERLESS ONLY STATEMENTS. I have XXXX  and XXXX XXXX  and XXXX  ; these XXXX can leave things hard for me to remember certain things at times. BECAUSE OF THESE XXXX XXXXXXXX I HAVE FOUND IT EASIER TO KEEP TRACK LONG TERM WITH PHYSICAL PAPERWORK. Furthermore after 2 years or so the banks remove the online copies and then will charge customers to get older paper statements BUT IF I JUST GET PAPER STATEMENTS IN THE FIRST PLACE AND KEEP MY HARD COPIES I DONT HAVE TO PAY FOR PAST STATEMENTS AND ALWAYS HAVE THEM. 

HOW CAN BANKS LEGALLY CHANGE SOMETHING I ALREADY OPTED OUT FROM AND JUST SAY CHANGE IT BACK IF I DONT LIKE IT? This is terrible. I already have opted out. I already do NOT have electronic statements option or paperless statement option checked online. I shouldn't have to worry about my bank trying to sneak in and change this later to try and save postage money ( WHICH THEY WRITE OFF AS A BUSINESS EXPENSE ANYWAY ) This tactic by Huntington seems very deceptive and sneaky and unethical to do to their customers. Especially since the only notice I saw was an online email that had been sent to my spam folder anyway ( if I don't want online notices why are they sending an online email saying they will change physical media statements to digital XXXX ) I don't have a printer at home so they want me to save online copies and if needed for me to pay for a printer to print out or use my gas to go to a bank to print them or pay someone else to print out the statements I have always wanted just mailed to me! 

I have attached the screenshot showing I already do not want paperless statements /no mailed statements. I already have told the company I don't want this. AND included the email they sent this week saying even though that's what I wanted they are changing it anyway and I'll have to opt out later because they will be changing it regardless XX/XX/XXXX. I know other companies ( XXXX XXXX, etc ) have gotten in trouble for doing this exact same stunt. this is terrible of huntington.

Company response to consumer: Closed with non-monetary relief