Consumer complaint received 2024-04-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CITIBANK, N.A.
State: DC

Complaint narrative:
I am writing to formally address and request a resolution for the series of issues I have faced with Citibank. These issues have resulted in significant financial losses, consumed a considerable amount of my time and resources, and severely impacted the operations of my business, XXXX XXXX. Despite nearly a year of persistent efforts to engage with Citibank for resolutions, the bank has continuously failed to adequately address and correct its actions, notably misrepresenting my request for information about the account closure process as a directive to close the account. This action directly contradicted my intentions and significantly limited my agency in managing my financial affairs and business operations. 

Given the circumstances and Citibank 's inaction over an extended period, I seek the following remedies : 1. Financial Compensation : I request {$9900.00} in compensation for the financial losses incurred and the extensive time I have dedicated to addressing this matter.

2. Reimbursement for Fees and Penalties : Full reimbursement for all fees and penalties incurred due to the unwarranted closure of my account, as protected under the Electronic Fund Transfer Act ( EFTA ) and Regulation E ( 15 U.S.C. 1693-1693r ; 12 CFR Part 1005 ). 
3. Corrections to Credit Reporting : All inaccuracies in my credit report stemming from this issue be immediately corrected in compliance with the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ). 
4. Account Reinstatement : The reinstatement of my account or a comparable remedy is necessary to restore XXXX XXXX ' financial operations, which are facilitated by the oversight of the Office of the Comptroller of the Currency ( OCC ) and the CFPB. 
5. Formal Apology and Acknowledgement : Acknowledgment of the error, its profound impact on my personal and business financial well-being, and its commitment to review and enhance its customer service protocols to prevent the recurrence of such issues and ensure better communication and resolution processes for its customers. 

It is critical to underscore that Citibanks response to my inquiry about the account closure process by actually closing the account stripped me of much of my agency, leaving me with little control over my financial and business affairs. This response was unwarranted and unrequested, and Citibank has had nearly a year to review and amend its actions. Yet, the bank has chosen not to do so, continuing to place the responsibility and consequences of their actions onto me, the customer. 

I am thus compelled to seek the CFPB 's intervention to facilitate a fair resolution to this matter, ensuring that Citibank addresses and rectifies the issues in a manner that recognizes their severity and impact. 

Thank you for your attention to this serious matter. I await your prompt response and a resolution acknowledging the undue hardships imposed on me and my business.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation