Consumer complaint received 2025-06-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
My mortgage payment is in excellent standing & has not been late. My mortgage lender has increased the escrow calculation for Homeowner casualty insurance to be paid in the following year in excess. Over the last few years, the calculation that has been added to my principle & interest mortgage payment has reflected an annual premium increase from {$3000.00} to nearly {$16000.00} divided into each of my monthly mortgage payments. My PITI mortgage payment paid up through XX/XX/year> was {$3400.00}, with almost {$1000.00} each month being the escrow impounds. Due to continued hospitalizations with my father for the last 12 months, I was not made aware that the escrow impounds for Homeowner Insurance was being increased once again another {$130.00}. 
On XX/XX/year>, my mortgage lender received my electronic wire payment of my regular $ 3432 monthly payment. The mortgage lender proceeded to float my mortgage payment into an account called " Unaccounted & Unapplied '' therefore showing my monthly payment as never received for month of XX/XX/year>. My mortgage lender failed to contact me by any correspondence, whether phone call or text or mail or email to notify me that they were not applying my monthly payment due to the extra {$130.00} they had increased on my escrow fund to be paid out for the next coming year of homeowner insurance. Contrary to the laws & requirements of regulation that the lender must take every measure possible to make me aware of their intention of reporting my payment as 30 days late. They failed to give notice to me within 21 days of the supposed late & especially of their immediate design & intent of adversely reporting my XX/XX/year> payment as a XXXX late to all XXXX credit repositories ; Therefore, without ever notifying me of their intent to not apply my XX/XX/year> electronically received payment of {$3400.00} as a paid month, mortgage lender on XX/XX/year>, proceeded to inaccurately report my {$3400.00} payment as never received to all the credit repository bureaus, without my knowledge. 
I was made aware via an electronic credit monitoring system that immediately alerted me that my mortgage lender had reported my monthly XX/XX/year> as never received. 
In addition to this flagrant violation of XXXX XXXX sections XXXX & XXXX, as well as other subsections of consumer protection laws which mandate accurate reporting practices and consumer protections, ( especially references to sections XXXX mandating abuses of collection & reporting of other portions of RESPA - TILA governed escrow /impounds not yet paid-out, and the handling of these details ), mortgage lenders are to exercise extreme care in handling accurate reporting details and important consumer notifications when a consumer will be negatively, adversely impacted. I have immediately notified my mortgage lender via several vehicles of correspondence, yet they refuse to correct this violation. 
Further, my payment for the entire {$130.00} the lender says they needed for an increase in XXXX insurance was immediately & electronically forwarded to my mortgage lender in XXXX upon my new knowledge of the extra increase, along with the XX/XX/year> new full payment amount of {$3500.00} after an escrow increase. 
I worked quickly to meet the request of extra {$130.00}, which they insisted would complete the already received XX/XX/year> total for escrow increase collection, of which they said would allow them to post as paid when actually they already posted my monthly payment as did not receive. 
This does not excuse the lender for posting inaccurately & incorrectly that they did not have my monthly XXXX XXXX XXXX mortgage payment of {$3400.00}, The damage to my credit reports for trying to access better homeowner insurance has been incredible. 
Due to this violation on my report, insurance is no longer accessible, and has resulted in serious impact from my credit card companies that have taken opportunity to increase my interest rates on my line of credit at a time when I need relief in hardship with the intense XXXX care issues I am experiencing for my elderly father 's medical in hospital. In excess, the mortgage lender insists they can use the process of " unapplied '' in terms of my paid Feb 2025 monthly payment & that they can show it as a XX/XX/year> XXXX late though the increase of {$130.00} electronically wired with my full {$3500.00} & received electronically on time in XX/XX/year>. All payments for XX/XX/year> & XX/XX/year> were electronically received by my mortgage lender, yet they continue to report the XXXX late in violation of XXXX XXXX XXXX. 
Please investigate this mortgage lender for unfair / coercive reporting practices, notification, servicing lender violations. 
Thank you kindly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation