Consumer complaint received 2025-09-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
On XX/XX/XXXX of XXXX, I came to an agreement with an insurance company by the name of first acceptance, they are representing XXXX XXXX for a car accident on XX/XX/XXXX. I accepted the offer letter and chose to receive payment by direct deposit. I opened a new account with Bank of America for this reason. I got the account, the money was deposited into it but then they closed the account. So I went to the bank, they opened a new account after verifying my identity, which was the reason for the first account closure. They then transferred the funds from the closed account, to a new account. The next day I withdrew XXXXXXXX XXXX from the bank in cash. Then XXXX days later they closed my account again, this time for spending behavior that puts the consumer or the financial institution at risk. This money is for lost wages, and to help me pay for medical bills accumulated after the car accident. I was the passenger in the car, and the person who hit us was at fault, her name is XXXX XXXX. I have an offer letter and everything thats required to verify these funds, Ive even spoke with a representative from the banked named XXXX XXXX, and he is telling me they are in the process of investigating if they funds are non fraudulent, when they have already given me XXXXXXXX XXXX in cash. They are falsely accusing me of fraud, Ive even given XXXX the insurance adjuster contact information and I brought the notarized offer letter to the financial institution and they still have declined to let me withdraw any more funds, they closed the second account that they opened before I even got my debit card in the mail. I did nothing but withdraw XXXXXXXX XXXX and I sent a few people money with XXXX, totaling about XXXX XXXX After that they closed my account and accused my of fraud, without any evidence or proof. Even after they have given me cash at the bank they still are accusing me of risky behavior or fraud. I feel as if Ive been discriminated against and I am currently being denied access to funds that are going towards my medical bills from a car accident that I almost lost my life in. I was seriously injured and Im now being falsely accused of fraud, they even called the police to the bank and locked me inside the bank, which is embarrassing and disgusting behavior. I have done exactly what the bank asked of me, I proved my identity and I did what I was supposed to do. They are more than welcome to close my account, but falsely accusing me of fraud and withholding my funds without proper verification or confirmation that I am actually participating in fraud or risky behavior. The banker that I spoke with was an older woman, she called me a suspicious person and disrespected me inside the bank when I have done nothing to be suspicious about. The money has already been verified as they gave me XXXXXXXX XXXX cash but now they are refusing access to the remaining XXXX XXXX inside the account. They are refusing to write me a check or cash for the remaining funds inside the account that they decided to close. The man named XXXX XXXX called me today to say that I should give him a few days to verify that the money is rightfully mine which is disturbing as they have already released most of the funds to me, apparently without any verification. Ive done everything I can on my part even given them insurance adjusters contact information including extension number, they refuse to reach out.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief