Consumer complaint received 2019-09-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/XXXX I recieved a Check in the amount of XXXX XXXX for the sell of my property in XXXX Tx. I have a durable poa that handled all my transactions as i requested the sell is complete notorized filed and recorded tghe buyer has possession of my prior residence, I called Chase Bank on XXXX XXXX XXXX XXXX XXXX i explained i was XXXX  XXXX and mobility was an issue she informed me to open bank account online and have my poa bring unsigned check to bank branch which i did on XX/XX/XXXX my poa which is notorized legal binding document, she is also my successor and has all rights to conduct my buisness to handle my financial affairs and real estate on my behalf. This is how they tricked me into opening an account online which states you dont have to step 1 foot in bank branch and then bring an unsigned check deposited into my checking account which is against there very own policy, but they sure didnt tell me such and still hasn't my poa went to bank branch on XX/XX/XXXX with certified copy of durable poa because title company has to have original to get the contract recorded, so we called to get original that has been filed recorded and made public record, now this banker thinks i dont exist i dont care what the XXXX he thinks, i have occurred such financial hardships due to chase bank restricting me from all access to my money i wanted my simple checking account that the check was deposited into and cleared on that monday they did not honour any of my request to access any of my money as stated in Expeditted Funds Availability Act, or comply with XXXX XXXX XXXX there reasoning to get myself to branch is to have my XXXX year old poa XXXX me from XXXX  put me in her car can ; t get XXXX into car and drive me there and come tnrough drive threw at bank that is there recommended accommadation for elderly XXXX woman to access her funds to a federal building a bank is suppose to uphold and value trust relationships between client and bank they should have never accepted an unsigned check of that amount there only policy which i have requested muliple times without any reasoning or issued to me in writing therfore this checking agreement is in breach of contract this is my money they are not entitled to keep it from me so they can drawl there XXXX dollar a day interest on a bank account that has been closed by my request and i recieved email on XX/XX/XXXX stating account was closed and check should have been issued withen 48 hours as law states but they have informed me it would take 7 to 10 buisness days my poa went to branch with all original documents and presented these documents to the same XXXX banker that acceppted check and he outright refuses to accept my poa or any of my request i have been told so many lies by so many customer services and branch employees i dont no were my money is they have no right to hold it without court order saying so iam demanding my money be returned to me immediatly as this is my only income the personal banker took my cards from poa and claimed he would shred them he is a lyer a theif an oppurtunist and a predator of stealing peoples money im still getting alerts that my closed account is a XXXX balance and must retrain there XXXX dollar arrangements so there taking my money by stealing threw that way as well i can not get an honest answer from anyone there should be no restriction or holds on my account i only accessed XXXX of the XXXX XXXX that i deposited and now have no access to and he wont honour my poa that sold my house and its a legal recorded document for her to act on my behalf as if she was me she has lost her vehicle almost her job she now has to walk to work she is entitled to compensation on my behalf for handling all of my affairs and caring for me at her expences not to mention the contracts i signed with independant assistance living senior housing the loss of my XXXX  XXXX  XXXX  vehicle between those 2 cancelled broken contracts that cost me a little over XXXX   thousand. they have prevented and made XXXX sure i could not access my money by any means to get to there branch my poa has XXXX XXXX XXXX in XXXX of XXXX and 2 XXXX XXXX in XXXX XXXX they will not come to my residence my poa has spent so much money in moble notorys which she shouldnt of had to because the original poa was good enough to sell my home but this banker wont accept it cause he wants to steal my money none of these agreements are to be honoured because tghey were all based on lies and a set up for them to steal my money i will have to now hire a attorney due to this banker iam very upset that a financial institute can keep your money like this the fraud exploitation is all on them i dont have 15 days to wait for my money i want it now and i mean every bit of it i dont have to disclose a XXXX thing avout my own private matters and i dont need them to manage my money there term to steak it or dictate to me who my poa should be or how to spend it i already established identity at another bank i want my money issued into this bank immediatly or my poa to pick up my funds the same way they tricked her into depoisit it into a knew online banking account and no endorsement needed with such large amount hge knew whgat he was doing all along i wil not be taken for a fool or let thus XXXX steal my money by any means

Company response to consumer: Closed with explanation