Consumer complaint received 2026-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: FL

Complaint narrative:
On XX/XX/year>, I met with the PNC branch manager, XXXX XXXX, and my personal banker, XXXX XXXX, to discuss the banks capability to handle a Bank Draft issued by XXXX out of XXXX, in XXXX, for XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ). I had a pre-copy of the instrument, along with a notice from XXXX, stating that the funds were good, clean and clear. They both reviewed the information and stated the bank was capable and willing to take the Bank Draft. The PNC Branch associated with our accounts is located at XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX. The bank manager is XXXX " XXXX '' XXXX and his direct line is XXXX. My personal banker is XXXX XXXX. He does not have a direct dial number. The branch phone number is XXXX. I believe the branch is XXXX. It is listed on the manager 's business card. The physical instrument, the XXXX XXXX Draft, arrived on XX/XX/year> and was deposited on XX/XX/year>. I have included the copy of the bank draft, the letter from XXXX, the PNC deposit slip, as well as, the document showing it being sent to be collected by the foreign currency department. PNC placed a 6 week hold on the Bank Draft and said it would be cleared in 6 weeks or less. It is common for a Bank Draft, which is like a certified check, from a large foreign bank to clear within 5 business days. At the time of the deposit, PNC was given the letter from XXXX verifying the money was in compliance, a copy of the XXXX XXXX business card, the XXXX of the sender and PNC was offered SWIFT verification of the Bank Draft by XXXX but PNC stated it was not needed. At a later date, XXXX offered to convert the Bank Draft from XXXX to USD. PNC stated it was not necessary. On XX/XX/year>, exactly 6 weeks to the day from the time of the deposit, I asked the bank why my money was not shown in my account. The Foreign Exchange department stated that after the check had cleared, the compliance department had taken over the matter due to the size of the check. We had been given no answers to why or how long. They have refused to provide any real information from the compliance department which hides as a back-room part of the bank. Things were escalated to corporate and a woman, XXXX XXXX, from the escalation department of customer support also verified the draft had been cashed but everything was locked up by compliance, and she had no way to intervene. When I brought up Regulation CC, which requires a portion of any check to be released, approximately 10 percent, immediately upon the timeline assigned under any initial hold and all remaining funds must show on the account as pending. They must state in a written letter the exact reason for any delays and an exact day for the release of the remaining funds. She was familiar with the regulation but had no way to enforce it. However, she was shocked that no one from compliance had made any contact or provided any answers ; no phone calls, no letters, and no emails. A complete and total disrespect of me as a customer and the law. This matter is about to enter week 10 and two more people associated with corporate escalation, XXXX XXXX and XXXX XXXX have become involved but there is no new information, no money released, no money shown as pending on our account. We have been stonewalled for weeks and are still in the same place. have filed with the Office of the Comptroller of Currency ( OCC ). I have spoken with the Federal Reserve Board, The Federal Trade Commission and State of Florida Financial Regulation Board. The OCC told me if there were possibilities of significant financial hardship, make a criminal complaint against the bank. I have tried but no one seems to know which agency to file a complaint.

Company response to consumer: Closed with explanation