Consumer complaint received 2020-12-08 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — 
Company: PLANET HOME LENDING, LLC
State: MD

Complaint narrative:
I am writing you today to file a formal complaint. This complaint is to informal you about maleficence being conduct by Plant Home lending. I been my home for I am currently in bankruptcy and I was suppose to have been granted a loan modification in XX/XX/XXXX. At that time I was seeking help to make my home affordable after holding it down for 10 years after my husband 's death. I went to Planet Home lending in XX/XX/XXXX for assistance to modify my mortgage. 

After being laid off I could no longer afford the payments. I fell behind I reached out to XXXX to assist me in obtaining a loan modification to make the home affordable. After speaking with your representative I was informed that my lender is unwilling to extend any programs that are currently in the housing market to assist home owners stay in their homes to me because of my credit. The letter that I received via email after reaching out to the presentative for Planet Home Lending stated that credit was not the deciding factor but the presentative Mr. XXXX told me that my credit was part of the decision. I am confused. Also I never receive a letter in the mail from Planet Home Lending or XXXX XXXX stating that my loan modification was denied had I not email Mr. XXXX for a status update I would have not known the position. After getting a response on XX/XX/XXXX I see that I only had 15 days to file an appeal. 

On the mortgage statement dated XX/XX/XXXX stated that my payment due XX/XX/XXXX is {$19000.00}. If I was granted a loan modification in XX/XX/XXXX and the past due amount was rolled in the new loan and the interest rate and the amount I now owe on my home has change, started over how could my next payment be {$19000.00} in fact the statement should have been my new payment amount of {$2900.00} with a no past due balance. When I got the next statement dated XX/XX/XXXX the payment amount is {$19000.00} the payments are going up it is no way that if I got a new loan under the modification how could I possible owe {$19000.00} for 2 months after the loan modification each month after XX/XX/XXXX until XX/XX/XXXX the payment amount continue to increase every month. I never got a new mortgage statement reflecting a clean slate. 

Before and after being granted a loan modification in XX/XX/XXXX I noticed on my mortgage statements that I had money that was unapplied to my mortgage. When I questioned the funds I was told that partial payments were not applied. I found out that Planet Home Lending was still accepting funds from the Bankruptcy Trustee after granting a loan modification in XXXX. Planet Home Lending received these funds from XXXX XXXX until XXXX XXXX and never applying these said payments to my mortgage. When I informed my attorney about the unapplied funds my Attorney contacted Planet Home Lending for an accounting of the funds. Planet home balance my account sending me a statement dated XX/XX/XXXX with my next mortgage payment due XX/XX/XXXX in the amount of {$1600.00}. On XX/XX/XXXX I got a mortgage statement where the unpaid amount that was credited to my account was added back in and my XX/XX/XXXX payment was {$30000.00} something is not making sense with these figures. Also I notice that my mortgage payments went from {$2900.00} to {$3300.00} and the interest rate never changed. With this being said it was okay for Planet Home Lending to receive monies that they was not entitled to and never giving me credit for the funds to retain the money and after making the decision that when I lost 2 jobs and fell behind in my payments that they should just return the funds the Bankruptcy Trustee as if it was a mistake. If I received payments that I was not entitled to I would be facing criminal charges. 

Apparently they think because they are a large corporation that it is okay to take money from consumers keep it on their books and not reporting it or paying interest. Planet Home lending is hiding money they are not crediting the home owners. I was told on several occasions by their representatives that I did not have a loan modification and that they could keep the funds because the bankruptcy trustee paid it to them it was not my money to be applied. I am the one that is paying the trustee each month if they gave me a new loan with higher interest and new terms I should have received a mortgage statement starting over without a payment behind. The loan modification never stated how much was rolled into the new mortgage this company is playing on the fact that the consumer is not educated in the loan process and now their fix is to return the money to the US Bankruptcy Trustee that they fraudulently received and ask the court to foreclose on my home sweeping the fact that they took money for almost 2 years without it being detected and they can continue to break the law and take advantage of homeowners. I contacted Planet Home Lending to find out who holds the mortgage on my property I was told that it is XXXX XXXX. To this day I have never had any dealings or contact with XXXX XXXX. I always felt that there was something shaky about Planet Home Lending, my mortgage was transferred to them when my other servicer went out of business that was XXXX XXXX and my new servicer would be Planet Home Lending. I had the same account number and account representative that I had with XXXX at Planet Home Lending this makes no sense if the company went out of business I should have had a new account number and account representative. Now I have the same issue the end of this year with Planet home Lending two statements with a due date of XX/XX/XXXX with two different amounts due which is true this is very confusing to me something is not right with there books/accounting. This type of business practice should not be allowed.

Company response to consumer: Closed with explanation