Consumer complaint received 2024-08-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Klarna AB
State: DC

Complaint narrative:
Klarna Nightmare On XX/XX/2024 - XXXX purchased XXXX items at XXXX XXXX ORDER # XXXX XXXX. XXXX XXXX XXXX XXXX XXXX on Sale : {$36.00} XXXX. XXXX XXXX XXXX XXXX XXXX ( item Canceled out of stock a week later ) {$20.00} XXXX XXXX did not charge me, but Klarna never removed canceled item and continued to charge me as well as added a duplicate order of the exact same items. 
XXXX. XXXX XXXX XXXX XXXXXXXX - {$35.00} The Original Purchased items were Paid via Klarna online. 
A week after submitted order - XXXX XXXX contacted me to say that the XXXX XXXX XXXX was Canceled and out of stock. XXXX XXXX updated the account by removing the canceled charged item. Since the item was canceled after the orders were submitted to Klarna, Klarna did not remove the canceled item. Klarna continued to charge my Bank account for the entire XXXX merchandise including the canceled out of stock XXXX XXXX XXXX XXXX. 

I have contacted Klarna on XXXX occassions via email as its been difficult to speak to a live person. I have informed Klarna that XXXX item was out of stock and therefore they need to update the remaining balance due. I have also provided Klarna with documentation stating that the XXXX short was canceled and they should update the remaining balance due by remove the XXXX Shorts. I have also forwarded evidence emails to Klarna from XXXX XXXX indicating that they should remove the duplicate order as well as remove the canceled merchandise. These evidence have gone on deaf ears. I am always communicating to someone where XXXX is not their first language. My calls are either directed to XXXX or the XXXX. I am going with XXXX as the person who I have spoken to at Klarna, his name is XXXX. 

Klarna have sent a generic email that that I should contact XXXX XXXX. This was and is not an XXXX XXXX issue. This is a Klarna payment Issue. I am being over charged and charged twice. 

After several emails, Klarna XXXX sent me another email that they contacted XXXX XXXX ( they did not ) and the outcome was not in my favor. I have communicated with XXXX XXXX and Klarna did not and never contacted XXXX XXXX to obtain information that the items are canceled. 

This has become an extreme Nightmare and Upsetting to me. I have decided to XXXX in XXXX the entire order including the XXXX XXXX Shorts. Even the XXXX is Paid off and in Full. Klarna is still attempting to charge my Credit Card for the Duplicated Order that I never received and do not have. They have already withdraw XXXX payments from my account. I have had to cancel my Credit Card so that they are unable to remove payments for a duplicate order. 


Klarna Nightmare Page XXXX of XXXX Order Number : # XXXX Ive contacted Klarna once more and spoke to XXXX who spoke over me and previously told me that the order was canceled. Not XXXX. The orders are still there and Klarna is still attempting to withdraw payments from my account. After XXXX weeks, I saw that XXXX lied and there was still a duplicated order. 

Please note that I was paying twice for the same order XXXX - purchased on XX/XX/2024. 
I have a record of the numerous times that I have communicated with Klarna XXXX and it is always the same response We have contacted XXXX XXXX and the resolution is not in your favor I have also spoken once more with XXXX who stated that he was the XXXX. In an attempt to explain the issue to XXXX who became aggressive and continued to talk over me, I pushed back and informed him that there is a duplicate order and that he should carefully review my account. After He ( XXXX ) calmed down, he finally agreed with me and say that there was indeed a duplicate order. Lastly, I allowed XXXX with an XXXX XXXX to disrespect me and talk over me only so that he could listen. I had to become passive and allowed him to speak to me in an unprofessional tone so that he could address the issue. 

After XXXX saw that there was a duplicate order XXXX indicated that he would escalate the issue and that I would receive an email from Klarna. After XXXX day I received an email from Klarna stating that I contact XXXX XXXX and they refused to refund to me the overpayment of the duplicated order. And also the resolution was not in my favor. It is a never ending Nightmare. 

RESOLUTION : I need my money back. I need to be Refunded for XXXX XXXX. 
KLARNA took from my account for a XXXX XXXX. 
I have Paid in the XXXX the XXXX XXXX order. 
KLARNA is still charging me for a XXXX XXXX with the Same Order Number.

Company response to consumer: Closed with explanation