Consumer complaint received 2026-05-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: AMERISAVE MORTGAGE CORPORATION
State: FL

Complaint narrative:
Update to CFPB Complaint Continued Dispute of Improper Escrow Account and Inaccurate Servicer Response I am submitting this update regarding my ongoing complaint against AmeriSave Mortgage Corporation and its servicer XXXX XXXX. After reviewing the companys response, I must formally dispute several inaccurate and misleading statements made to the Consumer Financial Protection Bureau. Most importantly, the company stated that payment of the second property tax installment had not been confirmed. This statement is inaccurate. Proof of payment for BOTH property tax installments was submitted repeatedly through multiple channels, including : * the companys Secure Message Center; * direct email communications ; * USPS mailed correspondence; * and executive escalation emails sent directly to company leadership. I also included CEO XXXX XXXX and Vice President of Customer Service XXXX XXXX in communications regarding this matter, including communications as late as XX/XX/year>, as well as several times prior to that date. Additionally, due to the continued failure to properly process the documentation already provided, I mailed copies of the proof of payment through the United States Postal Service and remain in possession of the USPS receipt and tracking confirmation, which are included with this update. The companys response itself confirms several important facts : * I promptly submitted proof of payment ; * the first tax disbursement issued by the servicer was improper ; * the servicer was forced to reverse that payment; * and the escrow account was expected to be removed once the refund was received. Despite this knowledge, the servicer continued maintaining the escrow account, continued assessing escrow shortages, increased my mortgage payment amount, and restricted my ability to make my regular contractual mortgage payment unless disputed escrow charges were included. This matter has now caused significant and unnecessary financial hardship, stress, and disruption to my family. I have spent substantial time attempting to resolve servicing errors that were not caused by me. This includes repeated phone calls, extended hold times, gathering documentation, drafting correspondence, mailing documents, and repeatedly resubmitting proof already in the companys possession. At this point, I am deeply concerned that the companys response to the CFPB omitted documentation and communications that had been repeatedly submitted and acknowledged previously. I respectfully request that the CFPB review the attached supporting documents carefully, including proof of payment for both tax installments and evidence of the repeated submissions made to the servicer. I continue to dispute : * the improper establishment of the escrow account ; * the unauthorized escrow disbursements; * the escrow shortage balance ; * the increased mortgage payment amount ; * and the companys inaccurate representations regarding the documentation submitted. I respectfully request continued CFPB review and assistance to ensure this matter is corrected properly and that no adverse servicing actions, fees, or negative credit reporting occur while this dispute remains unresolved. ( Attached is the proof of payment of real estate taxes ) Sincerely,

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation