Consumer complaint received 2026-04-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
XXXX ) Received the call from XXXX, they said they are from XXXX and caller displayed XXXX, asked to check number on web browser and it pointed to XXXX ( later realizing it was spoofed and spam/fraud ). XXXX ) They mentioned I failed to update address using XXXX. I mentioned Ive already updated my address on XXXX website. They asked for my case ID but I did not have any. XXXX ) They started by saying we will be sending a team of XXXX at your location and will take you in XXXX for violating the laws. XXXX ) I mentioned Ive updated my address but not using XXXX and plead to them as Im on a XXXX in this XXXX and did not want to get behind the bars for a mistake which was unintentional. XXXX ) They said to record an apology video and send it to them or federal department of justice support. * XXXX ) After that they said my XXXX is revoked for now but we have to conduct a background check of you in United States and domicile country ( XXXX ). XXXX ) They transferred the call to ( XXXX ) XXXX and asked me check the number on browser which again points to Department of Justice ( DOJ ). XXXX ) The officer name was XXXX XXXX XXXX, batch number : XXXX. He said there was a positive response from my background check in United States, however he mentioned the background check from XXXX is not completed as it is after office hours and he was adamant as background check is not completed I have to stay in XXXX until the background check is completed which can sometimes take upto 7 days and Ive to stay locked up. XXXX ) I requested that I dont want to be convicted for something unintentional. * XXXX ) After requesting, they said I need to submit the XXXX XXXX XXXX XXXX XXXX to magistrate which may prevent any potential arrest or XXXX during pending period. XXXX ) They said my phone is tracked and Im not supposed to convey this to anyone ( friends, family ) as they will have to involve them as well which may complicate the case, so I did not inform anyone. XXXX ) They asked me to submit deposit of {$2500.00} initially according to point XXXX on XXXX on XXXX bond which they mentioned will be refunded once the case is resolved. They said the payment can only be done using XXXX and XXXX cards and normal bank transactions might take XXXX hours and they wanted to complete this today to avoid arrest or deportation. XXXX ) The first purchase I made at XXXX cards for {$2500.00}, 10 cards of {$250.00} each. After I got the cards they asked to get a safe place, scratch the cards and send it to them, along with the receipts to make sure transactions are authentic XXXX ) After that they asked me to go home while continuously being on the call, Once I reached home after some time they said my background check in XXXX did not go through as I did not update my list of contacts for the recent passport I got XXXX ) They asked to provide XXXX overseas contact details in XXXX for XXXX XXXX, I provided my fathers, mothers and sisters contact details and also my Spouse contact details XXXX ) They said XXXX consulate is not ready to update my details stating I might run away and it will spoil relations of US with XXXX in that case, they said I need to travel back to XXXX basically get XXXX and get that updated, I requested them that if we could do something on this XXXX ) After so much of pleading the officer said he has a contact so he tried reaching out to that person and said hes trusting me on this that I will not run away so he will help me XXXX ) He said that person agreed to update my passport registration but I need to pay a further deposit amount of {$2000.00} via XXXX XXXX card the same way XXXX ) And again deposit of {$3000.00} via XXXX XXXX XXXX ) After that they said the XXXX will be given back tomorrow which is on hold at the moment as the office hours are closed and I may not be able to return to my current residence unless I complete XXXX petition for XXXX relative XXXX ) They made me read some clause on the petition and said I need to submit additional deposit and lawyer and court fees XXXX ) {$5000.00} in cryptocurrency ( Bitcoin ) {$1200.00} XXXX gift cards {$2500.00} XXXX cards {$400.00} XXXX XXXX XXXX {$1500.00} XXXX card I had to hop between stores as a single store will not allow big purchases on gift cards Approx $ XXXX {$20000.00} in total monetary value XXXX ) They said the XXXX will visit XXXX XXXX XXXX as its late right now and they will give a call at XXXX The officers will bring the XXXX, XXXX form and XXXX form which theyve filled on my behalf so I can legally stay in United States XXXX ) Theyve tried contacting me today as well multiple times but I did not respond to them they used one additional number XXXX

Company response to consumer: Closed with explanation