Consumer complaint received 2024-08-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Nelnet, Inc.
State: FL

Complaint narrative:
This complaint is being submitted for a third time due to Nelnet 's failure to adequately or coherently respond to the material matters detailed in the complaint. For each time Nelnet fails to adequately respond, a new complaint will be filed against Nelnet and Department of Education. 

The last response received from Nelnet included material information having nothing to do with the tradeline subject to the complaint. The first CFPB response issued by Nelnet included recommendations to provide proof of credit reporting errors, though these errors were included in the complaint. It is apparent that Nelnet is either using AI to respond or is empowering staff incapable of understanding the material issues outlined in the complaint. This complaint will continue to be refiled until it is adequately addressed. 

This complaint concerns Nelnets inaccurate reporting of my consolidated student loan, which has significantly impacted my credit profile. After consolidating my student loans in XX/XX/XXXX, Nelnet initially reported the debt as two separate loans but later combined them into one, creating material inaccuracies. I seek the correction of my credit reports to accurately reflect my student loan history and amounts. I have received Nelnet 's response to the initial CFPB complaint regarding the Department of Education consolidation account opened on XX/XX/XXXX. However, Nelnet 's response materially failed to acknowledge the issues detailed in the complaint and subsequently failed to resolve the matter. It is now apparent that Nelnet has elected to dismiss the material inaccuracies brought to its attention. Despite a series of failed disputes filed with the CRAs and with Nelnet directly, Nelnet has maintained an unlawful inaction to correct the errors. The issues outlined in the complaint, coupled with the supporting documents highlighting the specific errors, can not make the errors any clearer. With all involved parties included in this complaint, there is no excuse for Nelnet or the CRAs to continue placing the responsibility to correct known errors on the other party. Because Nelnet continues to abdicate its duties under the FCRA, I have resubmitted this complaint as a last resort before seeking legal action. I have the right to a complete and accurate report, and as long as the errors described in the complaint remain, Nelnet remains liable. After completing my XXXX XXXX from XXXX University in XXXX, I refinanced my student loans in XX/XX/XXXX. Nelnet, the data furnisher and federal student loan servicer, managed the loan consolidation process, resulting in a total consolidated loan amount of {$210000.00}. Nelnet confirmed the consolidation and began reporting the debt as two separate loans on my credit profile : {$30000.00} ( subsidized ) and {$180000.00} ( unsubsidized ). From XX/XX/XXXX to XX/XX/XXXX, Nelnet reported these as two distinct loans. However, in XX/XX/XXXX, Nelnet changed this reporting, deleting the {$180000.00} loan from my credit reports and increasing the balance of the {$30000.00} loan to {$210000.00}. Despite an established XXXX account history, Nelnet made no effort to address the reporting inaccuracies caused by this change. As a result, my credit profile inaccurately represents my loan history and falsely presents me as a higher-risk consumer due to the perceived incurrence of significant new debt in the past 12 months. Despite my disputes, Nelnet and the credit reporting agencies ( CRAs ) have failed to correct these inaccuracies as required by law. I request a swift resolution, including the complete updating of my student loan account to accurately reflect the loan history and amounts. Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation