Consumer complaint received 2025-08-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: BARCLAYS BANK DELAWARE
State: FL

Complaint narrative:
A Barclays XXXX XXXX was sent to me near the start of the month. We called the card company that same day to dispute it, tell them it was fraud and to close the account. They did not close it. We had to call many more times to reiterate that it was fraud and that it should be closed and every time we called they acted like they had never heard from us and they still had not closed the account. On XXXX of the many calls they even gave us a case number and pin to use when we call in as I was not comfortable giving the my personal information. That pin is a XXXX digit number. We called on the XXXX of XXXX and he said it was still open and he would close it and mark it as fraud. 

Today, on the XXXX I received a letter : " we completed the investigation, your account was placed on fraud status on XX/XX/year>. 

The investigation is now complete, and out research indicated that the account is valid, because it was determined you benefited from the use of the account. The fraud status has been removed, and the month statements will resume at the current balance of {$1800.00}. The account will continue to report to the credit bureaus as valid. If applicable, interest and other charges will accrue on any unpaid portion of the balance and will be included on your next monthly billing statement. 

If you have any question or concerns, please contact us at XXXX. '' Upon receiving this letter I called them and they said they had reopened the card and the card was again active again. They said that on the XXXX the primary cardholder had called into reopen the account. I did not apply for this card not did anyone I know. I know nothing about this. The same comments goes for the purchases that are on this account. I had nothing to do with these and am not aware of these. Shortly after calling Barclays for the first time I called the XXXX major credit reporting agencies and put a freeze on my credit report and also reported the fraudulent card to each of them. I have called the local police department, in the last XXXX, and am waiting for an officer to call me back. I will have a case number once they get back to me. XXXX month I had also paid XXXX to do credit card and identify theft protection on my and my husbands account. 

This account should be closed, the charges should be erased from my account, the credit agencies should be notified of the fraud. 

When I called Barclays they did not have any specifics to why this was reopened and why they feel I owe the money. They don't have any details as to their investigation. They did not have any details as to where the XXXX purchased were shipped. This card is only available to people that take a timeshare presentation. They didn't have any details there either. There is a lot to be investigated and this is clearly fraud. I had nothing to do with this and did not gain a thing. This has caused me much discomfort and I have wasted much time chasing this around too. 

Please contact me to assist in this fraudulent matter. Any assistance you can provide will be appreciated!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation