Consumer complaint received 2024-11-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
I am submitting this complaint due to Experian 's failure to conduct a thorough investigation into repeated, inaccurate reporting on my credit file, despite multiple formal dispute submissions. This negligence has led to significant harm to my credit profile and violates my rights under the Fair Credit Reporting Act ( FCRA ). 

Background of the Issue : On XX/XX/XXXX, I submitted my initial dispute regarding the inaccurate reporting on an account with XXXX XXXXXXXX XXXX  XXXX XXXX which was charged off in XX/XX/XXXX. Instead of a single charge-off entry, Experian has been continuously reporting this account as " charged off '' every month, creating a false narrative of ongoing delinquency. 

In response, Experian updated my credit report on XX/XX/XXXX, stating that The dispute for the account with XXXX XXXXXXXX XXXX XXXXXXXX that starts with XXXX has been updated. However, this update did not correct the inaccuracies. On XX/XX/XXXX, Experian responded through the CFPB, claiming that they had reinvestigated and verified that the account information was accurate, despite no actual updates being made to my file. 

Due to Experians ongoing failure to correct this inaccurate information, I submitted a second reinvestigation request on XX/XX/XXXX. Experian updated my credit report again on XX/XX/XXXX with the same message, The dispute for the account with XXXX XXXXXXXX XXXX XXXXXXXX that starts with XXXX has been updated, yet failed to address the incorrect reporting. I followed up with a third request on XX/XX/XXXX, to which Experian responded by again claiming that the balance of {$1600.00} had been updated on XX/XX/XXXX. This is the exact balance recorded on XX/XX/XXXX, revealing that no real update had occurred. 

Moreover, Experian has applied an additional charge-off for XX/XX/XXXX, inflating the accounts negative impact on my credit and further distorting its status. 

Violations Under the Fair Credit Reporting Act ( FCRA ) : Experians conduct raises serious legal concerns under the Fair Credit Reporting Act ( FCRA ), which mandates accurate, fair, and complete reporting by both data furnishers and credit reporting agencies. The following sections of the FCRA are particularly relevant to this case : XXXX XXXX. XXXX ( a ) Furnishers Duty to Report Accurate Information : Experian has failed to ensure accurate reporting on this account by repeatedly updating it as if it were a new monthly charge-off, which misrepresents the accounts actual status. Reporting a charge-off in this manner is neither accurate nor compliant.

15 U.S.C. 1681s-2 ( b ) Duty to Conduct a Reasonable Investigation of Disputes : Under the FCRA, Experian is obligated to investigate disputed information thoroughly and accurately. Their responses have consistently failed to correct or properly address the errors I reported, suggesting a lack of due diligence and care in the reinvestigation process.

15 U.S.C. 1681i ( a ) Requirement for a Reasonable Reinvestigation by Credit Reporting Agencies : Experians inadequate reinvestigations, marked by repeated failures to correct misinformation, indicate a systematic disregard for their duty to perform a reasonable reinvestigation, as required by law. These lapses violate my rights under the FCRA and warrant immediate action.

Impact and Request for Resolution : Experians ongoing misreporting severely impacts my credit standing, misrepresents my payment history, and manipulates the statute of limitations on this account. These failures amount to a willful disregard for FCRA regulations, causing continued harm to my creditworthiness.

Given Experians repeated violations and failure to comply with the FCRA, I demand the immediate deletion of this account from my credit report as a necessary corrective measure. I request prompt and thorough investigation by the CFPB to hold Experian accountable for these violations and prevent further harm caused by Experians persistent inaccuracies.

Thank you for your attention to this serious matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation