Consumer complaint received 2025-04-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: FC HoldCo LLC
State: CA

Complaint narrative:
This is a formal request to REINVESTIGATE my prior complaint against XXXX XXXX XXXX on approximately XX/XX/XXXX. The company continues to violate federal law, and the CFPBs previous closure was premature. Below is new evidence of ongoing fraud. 

For years, Ive been trapped in a nightmare with XXXX XXXX XXXX. What started as a simple auto loan turned into a cycle of deception, illegal fees, and outright fraud. Their tactics arent just aggressivetheyre calculated, designed to squeeze every last dollar out of me while ignoring the law. Heres what theyve done : # # # * * XXXX. They Rigged My Payments So I Could Never Pay Down the Loan * * Flagship didnt just process my paymentsthey manipulated them. XXXX after month, they applied almost the entire payment to * * interest * *, leaving almost nothing to reduce the principal. 

- * * XX/XX/XXXX : * * I paid * * {$470.00} * *. Instead of a fair split, they took * * {$470.00} ( 99.5 % ) * * as interest and only * * {$2.00} ( 0.5 % ) * * went to the principal. 
- * * XX/XX/XXXX : * * They went even further * * 100 % of my payment * * went to interest, * * {$0.00} * * to principal. 

This wasnt a mistake. It was a * * deliberate scheme * * to keep me in debt longer. 

# # # * * XXXX. They Charged Me Fake Late FeesEven When I Paid on Time * * Flagship slapped me with * * {$23.00} late fees * * on payments that were * * never late * *. 

- * * XX/XX/XXXX * * - * * XX/XX/XXXX * * - * * XX/XX/XXXX * * Each time, I paid on or before the due date. Each time, they took extra money anyway. When I demanded proof, they * * ignored me * *. 

# # # * * XXXX. They Invented " Miscellaneous Fees '' Out of Thin Air * * Without warning or explanation, Flagship started adding * * fake charges * * to my account : - * * XX/XX/XXXX : * * * * {$400.00} + {$150.00} * * in " miscellaneous fees. '' - * * XX/XX/XXXX : * * A * * {$1000.00} * * " fee '' with no justification. 

These werent real charges. They were * * made-up numbers * * to inflate my balance. 

# # # * * XXXX. They Reversed and Re-Applied Payments to Steal More Interest * * In * * XXXX and XX/XX/XXXX * *, they pulled XXXX of their dirtiest tricks : - I made a * * {$2900.00} payment * * on XX/XX/XXXX. 
- Instead of applying it, they * * reversed it XXXX times * *, dragging out the process to * * charge more interest * *. 

This wasnt an accident. It was * * fraud * *. 

# # # * * XXXX. They Lied About Our Settlement Agreement * * After years of fighting, Flagship * * agreed to settle my debt for {$5900.00} * * in XX/XX/XXXX. I made payments in good faith. 

But now? Theyre * * pretending the settlement never happened * *. Theyre still demanding * * {$8300.00} * * and * * refusing to correct my credit report * *. 

# # # * * XXXX. Theyre Sabotaging My Credit to Keep Me Trapped * * Despite our agreement, Flagship continues to * * falsely report * * to the credit bureaus : - They claim I owe * * {$8300.00} * * ( not the settled {$5900.00} ) - Theyre labeling the account as " charged off '' a lie meant to destroy my credit. 
See settlement agreement. 

* * What I Want Now * * XXXX. * * A Full Audit * * Every payment, every fee, every reversal. 
XXXX. * * A Refund * * Every illegal charge, every fake fee, every penny stolen. 
XXXX. * * My Credit Report Fixed * * Remove all false information. 
XXXX. * * Accountability * * A CFPB investigation into XXXX predatory system. 


* XXXX. Line-by-Line Evidence * * * * LOOK HERE : Payment Fraud ( TILA Violation ) * * - * * Page XXXX, XX/XX/XXXX : * * Payment of * * {$470.00} * * * * {$470.00} ( 99.5 % ) to interest * * | * * {$2.00} ( 0.5 % ) to principal * * - * * Page XXXX, XX/XX/XXXX : * * Payment of * * {$470.00} * * * * 100 % to interest * * | * * {$0.00} to principal * * * This violates TILA ( XXXX U.S.C. XXXX ). * * * LOOK HERE : Fake Fees ( FTC Act Violation ) * * - * * Page XXXX, XX/XX/XXXX : * * Unjustified fees of * * {$400.00} + {$150.00} * * labeled " Miscellaneous '' - * * Page XXXX, XX/XX/XXXX : * * * * {$1000.00} fee * * with no contractual basis * This violates FTC XXXX ( XXXX U.S.C. XXXX ). * * * LOOK HERE : Credit Reporting Fraud ( FCRA Violation ) * * - * * Attached Credit Report ( XXXX  XX/XX/XXXX ) : * * - XXXX reports * * {$8300.00} owed * * ( should be * * {$5900.00} per settlement * * ) - Falsely marks account as * * '' charged off '' * * * This violates FCRA ( XXXX XXXX. XXXX ). * XXXX XXXX XXXX can not be trusted to 'correct " credit reporting because their entire accounting is fraudulent. 
I demand : * XXXX. * * Complete deletion * * of this fraudulent debt from all credit bureaus. 
XXXX. * * Full refund * * of all illegal fees and overcharges ( $ XXXX ). 
XXXX. " Legal sanctions '' against XXXX for systemic fraud. 

. " You can not 'fix ' fraud. The entire debt is poisoned by illegal practices. The only solution is * * total deletion * *. " * If the CFPB does not compel Flagship to " delete this fraudulent debt '', I will file : - A * * federal lawsuit * * under FDCPA, FCRA, and XXXX ( for pattern of fraud ). 
- A * * complaint with the FTC * * for deceptive practices. 
- A * * criminal referral * * to the DOJ for wire fraud ( XXXX XXXX. XXXX ). ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation