Consumer complaint received 2025-01-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: MD

Complaint narrative:
Subject : Request for Reconsideration of Loan Application and Concerns Regarding Evaluation Practices From : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX XXXXXXXX To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Mortgage Loan Number : XXXX NFCU Account Number : XXXX Dear CFPB, I am writing to bring attention to significant concerns regarding the handling of my loan application by Navy Federal Credit Union ( NFCU ) and to request a reconsideration of my application based on the outlined metrics and regulatory framework. 

Concerns Regarding Evaluation Practices Allegations of XXXX Profiling and Discrimination It has been reported that NFCU is under legal scrutiny for alleged XXXX profiling and discriminatory lending practices. These allegations, if proven, contradict the federal Equal Credit Opportunity Act, which prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, and other protected factors. 

Soft Pull Credit Report Verification In my case, NFCU has failed to demonstrate that a soft pull was conducted to confirm the substantial improvements in my credit score. This omission raises questions about whether NFCU has adhered to its stated guidelines and whether my application was evaluated fairly and accurately. 

Transparency and Compliance While NFCU has referenced compliance with federal guidelines, such as the Equal Credit Opportunity Act, there is no evidence that these guidelines were consistently applied in my case. Their lack of transparency in explaining how my application was processed and reviewed further raises concerns. 

Request for Reconsideration I respectfully request that my loan application be reconsidered, taking into account the following : Credit Score : My credit score now exceeds the required threshold of XXXX, which meets NFCU 's outlined criteria. 
Credit Relationship with NFCU : I have a longstanding and positive relationship with NFCU, demonstrating my financial responsibility. 
Debt-to-Income Ratio : My debt-to-income ratio aligns with NFCU 's requirements for loan approval, reflecting my ability to manage and repay the loan. 
Given these factors, I am confident that I meet the necessary criteria for loan approval. 

Legal and Administrative Context According to NFCUs response, the federal Equal Credit Opportunity Act is administered by the Consumer Financial Protection Bureau ( CFPB ) at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. I urge the CFPB to investigate NFCU 's practices to ensure full compliance with this law and to promote equity and fairness for all credit applicants. 

Requested Actions Conduct a thorough review of my application, including a soft pull to validate my current credit standing. 
Provide a detailed explanation of the steps taken to evaluate my application. 
Reassess my loan application based on the outlined metrics and confirm compliance with the Equal Credit Opportunity Act. 
Thank you for your attention to this matter. I look forward to your response and further action to address these concerns. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief