Consumer complaint received 2024-11-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: ProCollect, Inc.
State: TX

Complaint narrative:
Subject : Dispute of Inaccurate Information on Consumer Report I am writing to dispute the inaccurate information furnished on my consumer report that your agency has provided to third parties. The presence of inaccurate information on my credit report is a direct violation of the Fair Credit Reporting Act ( FCRA ) as specified in 15 USC 1681. The specific violations under the FCRA Include 15 USC 1681 ( e ) ( b ) and 15 USC 1681s-2.

I have thoroughly reviewed the consumer report that I obtained from your agency, and I have identified several items that are factually incorrect and detrimental to my creditworthiness. These inaccuracies have caused severe financial harm and have negatively impacted my ability to secure loans and credit on fair terms. 
The disputed information on my credit report is as follows : * [ Clearly state the inaccurate item, such as an account in collections, incorrect account status, late payments, or other discrepancies. ] * [ Provide detailed explanations as to why the information is inaccurate, along with supporting evidence or documentation to substantiate my claims. ] A consumer reporting agency must have reasonable procedures to ensure the accuracy and fairness of consumer credit reports. Consequently, I am requesting a thorough investigation into the disputed items and verification of their accuracy in accordance with 15 USC 1681 ( e ) ( b ).

Furthermore, as per 15 USC 1681s-2, I request that you promptly notify the data furnishers associated with the disputed information about my dispute. They are providing inaccurate information and under 15 USC 1681s-2 they are prohibited by law to furnish information that they know is inaccurate or have reason to believe is inaccurate.

You must inform them that the information in question is under dispute, and they must cease reporting this information until a thorough investigation has been completed.

The Following accounts contains multiple inaccurate information : I demand that you conduct a comprehensive and impartial investigation within the time frame mandated by the FCRA, which is 30 days from the date of receipt of this dispute letter. Failure to adhere to these requirements will be regarded as a violation of federal law.

Upon the completion of your investigation, I expect to receive a written report of the results along with a copy of my updated credit report reflecting the necessary deletions.

If your investigation reveals that any of the disputed information is inaccurate, incomplete, or unverifiable, you must take immediate action to rectify this matter in compliance with 15 USC 1681i ( 5 ). Additionally, I insist that you provide me with written statement confirming that the inaccuracies have been corrected and that the updated credit report has been sent to all parties who have received my consumer report within the past two years. Please be advised that I am fully aware of my rights under the FCRA, and I am prepared to pursue all legal remedies available to me should you fail to comply with the laws requirements. As per the XXXX Reporting Guidelines and the FCRA, I request that you initiate a comprehensive investigation into the disputed items promptly. This includes conducting a XXXX complaint investigation and contacting the data furnishers associated with the inaccurate information.Thank you for your prompt attention to this matter, I expect a timely response and resolution of this dispute in compliance with the FCRA. 

I attached Exhibit 1, 2, and 3 dispute letters that went to Pro collect and also a green return receipt postage Also I will attached Exhibit A and B. I was going to send those to XXXX but my guess will be that you can share that information to XXXX as I wait on the results

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation