Consumer complaint received 2024-02-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
about mid summer 2023, i had been looking over my bank statements and realized about XXXX dollars had been taken out of my account not long before then. and had to report all 3 of the fraudulent actions that were made to my account. followed by getting a whole new debit card and account number so it didn't happen again. ( < -- -this particular incident happened at a completely different bank ).... then a few months go by and i am taking time to check my credit report to see about anything being different since that time before. sure enough i seen a whole different account that had been created in my name with my information. the scammer had even changed personal information on my credit report through one of the 3 credit bureaus somehow. they had changed my primary address to the one they had been receiving mail AND even changed my primary phone number! after seeing all of this on my credit report, i then scroll over to see what type of new account had been added to my report and it was the bank i am currently writing in regards to. a new secured credit card being posted onto my report with a limit of XXXX with my balance at about 130 % over. i have never had any type of account with this bank. ever. nor have i ever inquired about any kind of credit information through them either. so i contacted the bank right then, after putting a security freeze on my credit for the moment, and got them to close the account and both me and the bank then had to report the fraudulent activity to the credit bureaus. 
i have been going through these kind of identity thefts for an ongoing 2 to 3 years now. all starting about 2 years ago, right before covid hit, everyone was getting the stimulus checks. one was for XXXX another was XXXX and then a XXXX XXXX  XXXX. well by the time i had the ability to try and file for all of mine, i had then found out that someone had already filed for them acting as if they were me. i still have NOT received any of all 3 checks to this day the case remains open...

i then called the IRS and spoke to one of the agents in the office, she was very polite and did her best to try keeping me calm, assuring me that there had been a fraudulent tax return filed and the scammer had the money deposited into a whole other account and the name on the account did NOT match mine! she informed me that by filing an initial fraud alert on my profile on this matter, they would be handling everything from that point forward and that once they had a conviction, that they would re-issue me my checks. ( but as i had said earlier, i am STILL waiting for the IRS to close the case. 
since the whole IRS ordeal about my stimulus checks being stolen from me, i have had 2 or 3 MORE fraudulent activities occur in different platforms. first the IRS, then it was my personal bank account that had gotten hacked into for the XXXX fraudulent transactions that happened online, then now. the most recent fraudulent activity is dealing with this secured credit card account that was opened in my name. ..whoever they are, they were able to access my online credit report somehow. and they were able to change my address and phone number and even my email address to try to cover their tracks. this REALLY happen to ANYBODY!!!

Company response to consumer: Closed with non-monetary relief