Consumer complaint received 2025-09-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
I opened a new credit card with XXXX earlier this year. I have had a Bank of America account for many years. I always use Bank of America online billing to pay my bills. Despite setting up my online billing correctly for the full payment to be received by XXXX on time, XXXX continues to credit it late and charge me significant interest and fees. I called XXXX first, and they said they were unable to help me bc they are receiving the payment late. Upon calling Bank of America to figure out what the problem is, they stated there is a " known problem, '' and that XXXX can not accept electronic payments from Bank of America. As such, BofA is sending paper checks, and they are not being received in a timely manner. Bank of America advised I should call XXXX, confirm this known issue, and they would refund me fees and interest. I called. Upon being escalated to a supervisor, she confirmed that this was a known issue, has been going on for months, and there is no sign of resolution, due to a computer upgrade several months ago. It also seems to be hit or miss, but mostly impacting payments over {$2000.00}. XXXX credited the most recent month, but not the prior months. I am opening cases with Bank of America to pursue complete reimbursement, but this seems like an issue that Bank of America members should know about, and BofAXXXX should resolve this rather than continuing to apply fees and interest to consumers who are paying ontime and in full! XXXX recommended sending payments from Bank of America to XXXX to arrive 10 days before payment is due. This is unreasonable -- I shouldn't have to float the money in my account just waiting for XXXX to cash the check, this is why I use online banking. Even though I will now pay my bill much earlier, I will apparently STILL get an interest charge on my next statement because the XXXX policy is to charge interest for two cycles after a late payment!!! 

Every month I have paid the balance due, and I have set it up to be received by XXXX on or before the due date. 

Payment Due Date to XXXX : XX/XX/XXXXXXXX  Check XXXX was mailed by Bank of America to XXXX XXXX for receipt by XX/XX/XXXX. 
Amount : {$5500.00} XXXX credited this on XX/XX/XXXX Interest : {$190.00} Fee : {$30.00} Payment Due Date to XXXX : XX/XX/XXXXXXXX  Check XXXX was mailed by Bank of America to XXXX XXXX for receipt by XX/XX/XXXX. 
Amount : {$7000.00} XXXX credited this on XX/XX/XXXX Interest : {$160.00} Fee : {$41.00} Payment Due Date to XXXX : XX/XX/XXXX Sent two checks that month Check XXXX was mailed by Bank of America to XXXX XXXX for receipt by XX/XX/XXXX. 
Amount : {$28000.00} Money was withdrawn from my BofA Checking account on XX/XX/XXXX, XXXX.The payment was applied on XX/XX/XXXX. 
XXXX credited this on XX/XX/XXXX ( on the due date ) Check XXXX was mailed by Bank of America to XXXX XXXX for receipt by XX/XX/XXXX. 
Amount : {$3100.00} Money was withdrawn from my BofA Checking account on XX/XX/XXXX. 
XXXX credited this on XX/XX/XXXX ( on the due date ) Interest : {$470.00} Fee : {$0.00} Payment Due Date to XXXX : XX/XX/XXXXXXXX  Check XXXX was mailed by Bank of America to XXXX XXXX for receipt by XX/XX/XXXX. 
Amount : {$4500.00} Money was withdrawn from my BofA Core Checking account on XX/XX/XXXX. 
XXXX credited this on XX/XX/XXXX Interest : {$110.00} Fee : {$41.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation