Consumer complaint received 2026-05-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XX/XX/year> XXXX XXXX, XXXX U.S. Bancorp, XXXX U.S. Bank XXXX XXXX XXXX XXXX, XXXX XXXXXXXX RE : Formal Complaint ; Demand for Release of Funds, Restoration of Account Access ; and Request for Remediation Dear XXXX XXXX, I am submitting this formal complaint regarding the handling of my accounts by U.S. Bancorp ( XXXX U.S. Bank ) ( hereinafter US Bank ) following a fraud incident in which I was the victim of unauthorized activity by a third party service provider. To date, approximately {$6000.00} of my account balance frozen after my report of the fraud has not been returned to me after multiple requests. In fact, US Bank customer service XXXX ( XXXX ) states they can not find any account under my name, address, or social security number. Attached is a recent bank statement from US Bank, which I can authenticate, that indicates my US Bank account number, my name and my address. US Banks has also been withholding my bank statements for about the past six months, though I demanded them and I have not canceled them. Beyond this current breach of contract for withholding my {$6000.00} without authority or permission, US Bank previously withheld a separate amount of {$11000.00} of my assets for about four months, though it was finally returned. This withholding has directly and proximately caused me financial distress and emotional distress, as well as damages. US Bank is the direct and proximate cause of these damages and injuries to me. The ongoing holding of the {$6000.00} continues to directly and proximately cause me financial distress and emotional distress, as well as damages. I hereby formally demand the following : 1. Immediate accounting and written explanation and basis for the continued restriction and withholding of my disputed and non-disputed funds ; 2. Immediate release of all non-disputed funds ; 3. Full restoration of account access and online banking access to the undisputed account ; 4. Copies of all account statements, records, and transaction histories since XX/XX/year> ; 5. Written accounting of all direct deposits received, frozen, returned, or withheld ; 6. A litigation hold and preservation of all internal records, notes, fraud reports, recordings, communications, and investigative materials relating to my accounts involving US Bank and associated service providers Here is the background to my story. After discovering that one of my accounts had been compromised several months ago, I immediately acted in good faith to protect my finances. I went directly to a local U.S. Bank branch seeking assistance, guidance, and protection from further fraud. I opened a new uncompromised account and worked diligently to redirect my direct deposits and income streams in an effort to prevent additional fraudulent activity. Instead of receiving meaningful assistance as a fraud victim, I have experienced approximately four months of restricted or denied access to my money, online banking, account information, statements, and direct deposits. During this time, I made exhaustive and repeated attempts to resolve this matter through : branch personnel, branch managers, customer service representatives XXXX XXXX department representatives, and online banking support. Despite my cooperation and repeated efforts, I have not received adequate explanations or meaningful access to my own funds totaling {$17000.00}. At the present time, approximately {$6000.00} of my money continues to be withheld by the bank. The banks actions and continued refusal to restore proper access have caused severe financial harm and hardship. Among other damages : my credit score dropped dramatically from approximately XXXX to approximately XXXX due to missed and delayed payments caused by lack of access to my money ; I became approximately four months behind on rent ; I was unable to timely pay creditors and essential living expenses ; my direct deposits and income streams were disrupted and effectively frozen ; I incurred late fees, penalties, and financial hardship ; and I suffered substantial emotional distress and hardship while repeatedly attempting to resolve this matter. During much of this period, I was also recovering from XXXX XXXX and was in a XXXX, which substantially limited my mobility and made repeated in-person visits and efforts to resolve this matter significantly more difficult. In addition, I am hearing impaired, which further complicated my ability to communicate effectively and obtain assistance while attempting to resolve the ongoing account restrictions and lack of access to my funds. I fully understand the importance of fraud investigations and banking security procedures. However, I was the victim seeking protection and assistance, yet I was treated as though I had committed wrongdoing while simultaneously being denied access to my own funds and records. Sincerely, XXXX XXXX XXXX Cell : XXXX EM : XXXX CC ; 1. Office of the Comptroller of the Currency ( OCC ) Consumer Protection ( online : www.HelpWithMyBank.gov ) 2. CFPB Consumer Financial Protection Bureau ( online : https : //www.consumerfinance.gov/about-us/the-bureau/ ) 3. CA XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4. XXXX XXXX, US Bank Branch Manager 5. Research Investigation XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation