Consumer complaint received 2018-05-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Fay Servicing, LLC
State: MI

Complaint narrative:
To whom it may concern My name is XXXX XXXX, XXXX. I am writing if reference to Fay Servicings unethical financial practices. Last year XX/XX/XXXX/XX/XX/XXXX Fay Servicing imposed an escrow account to my mortgage. My home was purchased XX/XX/XXXX. At the point of purchase I chose to have my taxes and insurance separate. 

I want to be forth coming about paying my taxes. I do have a history of paying at the very last minute. Meaning I have paid through the county ( XXXX County, MI ), instead the City of XXXX XXXX, MI. I have been penalized for paying late. I believe Fay Servicing has taken a look at my payment history and made an executive decision on making my escrow account. In late XX/XX/XXXX I had some issues with XXXX  my former mortgager and my loan was sold to XXXX XXXX. During this time issue I fell on hard times, I was fired a day before XX/XX/XXXX till XX/XX/XXXX. 

I have filed bankruptcy in the past through exescive debt and the economic down turn in the XX/XX/XXXX. The former statement was made to show me keeping my home was very important to me. I could have walked away from my home in XX/XX/XXXX. In late XX/XX/XXXX I was in with my trouble, and I looked for help through the State of Michigan. A program named The Michigan Stepforward Program for people behind on payments and taxes. I was awarded {$5900.00}. There is a copy of my XXXX form in this letter. It is to my understanding if my taxes were accessed during the help from Step Forward I could have received help from the program. In turn they would not have had to add an escrow account. 
My biggest issue with Fay Servicing and other companies like this is ; wondering how for do there powers of discretion go? What will these companies are able to impose one their  customers? 

I not want to look at there pricing for insurance and taxes. I had a policy where I paid roughly {$1300.00} a year. In the enclosed document there is a payment of {$180.00} a month for my insurance. That comes out to {$2100.00} a year. That is an {$810.00} a year difference. What Fay Servicing did was take a look at the average of insurance premium in my subdivision, and charge me accordingly. Just because that is the average does not mean I couldnt find it cheaper. 

What I am also in the dark about for the policy is the break down of how the policy works : Contact number if I have an issue Dwelling Replacement Value House fires Severe weather issues Flood Insurance Natural disaster Sewage Backup Inside the home Jewelry Valuable items Fay Servicing never told me if they had a contact in Michigan that could come out and take a look at my house for an assessment. The picture they have is probably 10 years old. I am assuming they got home picture from XXXX XXXX. 

I want to know all of my options in a full disclosure. I dont even have the option to add things to my policy. If my home burns down tomorrow or some godly catastrophe happens whom do I call? If Fay Servicing is a stand up company they should have the decency to provide me with all the particulars about the policy they have imposed on me. For whatever reason I may want better coverage, or may not agree with what they have offered. The tax portion is understandable there is no way around me paying more than the City of XXXX XXXX has deemed to cover my tax bill. 

Looking at the actions of Fay Servicing I am sure that their actions have not been imposed on me. In my opinion such actions should be regulated, and policed so they cant take advantage of the consumer. I would like this type of ( ESCROW ) adding to be looked into. 

Thank you very much as noted my name is XXXX XXXX, XXXX Hopefully this letter falls into the right hands and will not be swept under the table. 



XXXX XXXX, XXXX.

Company response to consumer: Closed with explanation