Consumer complaint received 2024-01-22 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Maximus Federal Services, Inc.
State: AZ

Complaint narrative:
In XX/XX/XXXXXXXX  I spoke with counselor XXXX XXXX with XXXX XXXX XXXX XXXX XXXX XXXX about the XXXX  in XXXX. I was told I had up to seven years to complete the program, and I could take one class a quarter, if needed. Later in XXXX, I was told in XXXX that I didnt have enough time to finish the XXXX  program. My counselor XXXX XXXX quoted me {$35000.00} XXXX for the program minus XXXX  scholarship over the years. XXXX XXXX sent me the quote with the cost breakdown on XXXX XXXX I attended XXXX XXXX in XXXX  program XXXX second course XXXXXXXX XXXX-transcripts, Student Cost Ledger-XXXX  XXXX, and Federal Student Aid Disbursement for those courses-XXXX  XXXX With a total of 6 credit units completed for the year ; I should have been charged half the amount from XXXX of {$4300.00}. XXXX received {$7100.00} from Federal Student AidXXXX XXXX. 
I only took two classes at 3 unit classes, not the 12 units per year at the rate of {$8.00}, XXXX quoted the first school year. As of XX/XX/XXXX, only nine units completed with XXXX. 
I started a new job on salary and did not have the time to do the homework. Each time I was coerced into taking courses and realized once in the course I could not complete it I tried to withdraw with the counselor because of my work schedule, the counselor would have me wait a while, telling me you can do this! It wouldnt get better because I didnt have time for homework working XXXX days a week as a project manager ; The counselor would call and check in on me weekly, I would tell him the same thing, and finally he would drop my course. This event happened four times-XXXX XXXXtranscript. The FTC sues XXXX XXXX XXXX  now for XXXX XXXX and XXXX XXXX XXXX. 

XX/XX/XXXXXXXX  my student loans were suppose to have been consolidated with the US DEPT OF EDXXXX loan amount of {$160000.00} from open date- XXXX, plus one other loan from XXXX XXXX  program : US DEPT OF EDXXXX for date open XXXX for {$9900.00} instead of {$7100.00}. Those two amounts should have been a total of- {$170000.00} consolidated with the fraudulent rate of {$9900.00}, when the rate should have been {$4300.00} plus {$160000.00} to be consolidated ; these accounts to this date XX/XX/XXXXXXXX  does not show paid in full as of XX/XX/XXXX. 

The loan Servicer AidVantage reports two disbursements on the same day XX/XX/XXXX for consolidation of {$110000.00} and {$110.00}, XXXX totaling $ XXXX XXXX initial disbursement amount AidVantage reports, and all three credit reportings of {$230000.00} owed, XX/XX/XXXXXXXX  after credit report disputes. Previously, reported {$230000.00} one month earlier before disputes. I dont know who they gave the above money to. 
Advantage rep stated XX/XX/XXXX that they gave the money to XXXX  XX/XX/XXXX ; XXXX stated this information is wrong and in their system where they can see " I owe XXXX total for all student loans to include my consolidation XX/XX/XXXX. '' XXXX I called AidVantage XXXX and the representative disconnected the phone calls with me upon waiting for over 30 minutes to speak with someone. They refuse to take my call ; I tried calling on my son 's phone but I still have to put my information in the system ; once the rep picks up the call, " they hang up. '' The second time I called and was connected, the rep yawned and disconnected the call. 

XX/XX/XXXX, I received back dated letters XX/XX/XXXXXXXX  for {$9400.00}, and XX/XX/XXXXXXXX  for {$300000.00} from AidVantage totalling {$310000.00} ( XXXX ). 

The second XXXX loan opened XX/XX/XXXXXXXX  for {$7000.00} was not in the consolidation, the consolidation happened months earlier. The Federal Student Aid disbursed to XXXX  XXXX {$6900.00} & XXXX {$6900.00}. XXXX ; a total of {$13000.00} disbursement to XXXX  ( XXXX  XXXX  ) when I was quoted 12 credit hours for {$8600.00} for first year for 12 credit XXXX 
I received an email from XXXX  stating that the CARES Act stimulus funds given to XXXX  will go directly to our students on XXXX XXXX, XXXX at XXXX XXXX  ; instead, XX/XX/XXXXXXXX  XXXX  reported a charge off to XXXX of {$2900.00} ; XXXX XXXX XXXX XXXX XXXX XXXX which is intentionally sabotaging my credit. I did not receive the stimulus fundsXXXX

Company response to consumer: Closed with explanation