Consumer complaint received 2026-01-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: MA

Complaint narrative:
XX/XX/XXXX XXXX. We brought ( my husband & I ) our XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX with what we thought was a transmission problem. XX/XX/XXXX. ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Transmission fluid had recently been changed. 
XXXX. They took out the car for a test drive and said we needed a transmission. We put a down payment of {$500.00}. XXXX ordered. Check # XXXX. XXXX # XXXX. XX/XX/XXXX XXXX. We picked up car. XX/XX/XXXX Invoice XXXX. Paid by credit card. Barclay MC {$4600.00}. The transmission did NOT solve problem at pick up. In fact, it had the EXACT same problem as before. XXXX XXXX XXXX XXXX  ). 
XXXX XXXX XXXX immediately notified. They asked us to drive the car over weekend to see if problem would go away. XXXX tactic-we asked Barclay to STOP payment immediately on XX/XX/XXXX they refused - started dispute. Barclays Case XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I asked to have our original transmission put back. Hard no. REFUSED any compensation. 
XXXX. WE investigated after the fact and the COMMON problem with this model as illustrated by XXXX XXXX AND the XXXX XXXX XXXX XXXX XXXX is the XXXX XXXX XXXX module. 
XXXX. XXXX XXXX did not do due diligence in analyzing the problem. No signature on invoice. No contract! No proof of found metal debris ( here say ). We should have been shown debris. Standard practice. No diagnostic tool used prior to replacing transmission. See invoice XXXX XXXX XXXX. Note labor description : Found downshift still harsh. Vehicle may need computer?? 
XXXX. We took the car XXXX XXXX XXXX XXXX XXXX  & they determined thru XXXX, it WAS the master control module. Ordered the part. Ref. XXXX enclosed. 
XXXX. XXXX XXXX charged us only {$1500.00} for the part but no labor costs and employee pricing. It is a {$2100.00} part at cost. 
XXXX. We picked up the car at XXXX XXXX XXXX XXXX finally repaired! Please see repair order # XXXX enclosed. 
XXXX. Again, XXXX transmission gave us a {$5000.00} transmission that had the identical problem as the original transmission they took out. 
XXXX. Nightmare continued : Barclays dispute system flawed. ( delay /deny tactics ) XXXX day window, requesting snail mail or Fax to send docs ( over holiday ). 
XXXX. No mention of on line upload system in letters to me again via snail mail. Terrible non friendly system. Documents sent to them via usps NEVER uploaded by them to view. Only told of on line system LAST week on XX/XX/XXXX. 
XXXX. Additional doc requests changes, never complete ( XXXX XXXX. They didnt like letter head of requested second opinion letter from XXXX XXXX ). Reopen requests must be made via XXXX mail or fax. However representatives have reopened case ( inconsistent ). XXXX in middle off restructuring ( new name is XXXXXXXX XXXX XXXX XXXX XXXX XXXX  ) at this time. 
XXXX. Reopened dispute twice then XXXX  day window closed from Original date of transaction XX/XX/XXXX. Case # confusion. Opened complaint about dispute system flaws. Requested dispute managers from mostly nice but unhelpful & powerless representatives. They are not knowledgeable about car issues and I cant convince XXXX to accept XXXX opinion letter from XXXX. I have documented most conversations with representatives. XXXX call backs would ring XXXX times then go to XXXX. Delay/deny. 
XXXX. Talked to another dispute XXXX XX/XX/XXXX. He informed me dispute closed due to XXXX day window. Would not reopen anymore. My formal request to open again via XXXX  mail arrived to Barclays XX/XX/XXXX. 
XXXX. Request money back to ( {$4600.00} ) as compensation. 

Thank you in advance. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief