Consumer complaint received 2026-01-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: Mercedes Benz Financial Services
State: AL

Complaint narrative:
I am writing to formally document a series of grievances regarding my experience with XXXX XXXX , involving deceptive sales practices, gross service negligence, and professional misconduct. 

In XXXX, I purchased a XXXX XXXX. During the sale, I was misled regarding vehicle allocations and interest rates ; despite a credit score of XXXX, I was pressured into a 10.49 % rate under the false claim that rates had risen that day. XXXX XXXX XXXX XXXX me of my finances due to discrimination. 

Since then, the vehicle has been in and out of your service department for persistent oil leaks and a recurring check engine light. In XXXX at least once a month in the service and XXXX times in XXXX. Despite multiple " repairs, '' the leaks persist. Most recently, excessive metal was found in the oil, indicating severe engine damage due to negligence, including instances where the oil was either overfilled or left empty. While the dealership is now attempting to void my warranty because I sought a second opinion after your repeated failures to fix these leaks, the service record clearly shows these issues were reported long before the warranty expired. The service advisor told me to take vehicle somewhere else. The way I have been treated I decided to take it somewhere else. Especially after my conversation in XXXX with General Manager XXXX XXXX, he didnt act very concerned with my issues. The dealership think they can treat their clients any kind of way and get away with it. Also the dealership did not perform maintenances at the scheduled time and has misled me about services performed. XX/XX/XXXX my vehicle didnt receive transmission services until engine mount collapsed at XXXX over XXXX miles. I was also told I was receiving a B service in XX/XX/XXXX that I am now aware that the service was never performed. Also I informed my service advisor after I had picked my vehicle up one day in XXXX that my radiator was leaking, the radiator didnt get replaced until a month or two later. The service manager XXXX XXXX has told me in XX/XX/XXXX he sick of giving me free stuff and dont want to see my vehicle there. Everything has been covered under warranty.

Furthermore, I have been subjected to unprofessional treatment. The service manager XXXX XXXX has verbally harassed and screamed at me on multiple occasions ( XXXX and XX/XX/XXXX ). When I elevated these concerns to the General Manager XXXX XXXX on XX/XX/XXXX, he dismissed the harassment and gaslighted me regarding my conversations with the loyalty manager XXXX XXXX. XXXX XXXX accused me of demanding XXXX from loyalty manager. When loyalty manager called me several times asking how to make it right. She misled me as if she was going to make it right.

The deceptive practices, negligence, and discriminatory treatment I have experienced at XXXX XXXX have caused significant emotional distress and financial damage. I am requesting a formal review of this matter and a clear plan for how the damage to my engine will be rectified under warranty.

I look forward to your prompt response and a full investigation.

Best regards,

Company response to consumer: Closed with explanation