Consumer complaint received 2025-10-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Amsher Collection Services, Inc.
State: CA

Complaint narrative:
I spent hours in a XXXXXXXX  ( XXXX ) office trying to get billing information and sort things out wanting to continue my service. None of the billing matched up and, after well over an hour of being passed around to different XXXX  service people, what little information I could get seemed to point to the fact that XXXX was billing for a phone number I never ordered. With what I could dig up it looks like I had been paying over XXXX + what I actually owed for some time because they added a phone number to my account I did not order. I had had a credit card " hacked '' and then replaced being told that any auto payments would automatically roll to the new card which was what I thought was the issue but the bills were also very high and service stopped. I was supposed be billed {$50.00} per month ( internet only ) and based on what they said I owed it was almost twice what it should be ( plus more like XXXX per XXXX ). It was 2 months that I figured ( {$100.00} ) I might owe. I was trying to resolve where my card had been on autopay so I went directly to the T-mobile office to sort things out and return/replace my equipment as it was supposed to be replaced anyway because it was obsolete and not working correctly on top of the billing issue. I received a notice from XXXX saying that they were " sad to see me go '' and to return my equipment. After being routed around and getting nowhere in the office they gave me number to call which was more of the same. I also handed them the equipment and they said they could not take it because it wasn't current and they took it out of the system telling me that now I had to pay for it now on top of everything else. Very frustrated and close to two hours in the office I left with the obsolete equipment they refused to accept ( which was in perfect condition and complete btw ). I went through email and found a the return infomation and dropped it at a XXXX XXXX and returned it that way. 
I received a notice from XXXX collections that said they were collecting which was over {$400.00}. They gave me a deadline to respond and object either by response to email or by XXXX mail. They gave the number to call which I did - I called it a couple of times. I left detailed messages repeating my contact info. I also sent a detailed email stating my dispute to them as they told me too. It gave a deadline to respond or they would report me to credit agencies which I responded to before the deadline in writing as instucted by email. I never heard anything back but now I see they reported anyway even though they clearly stated that they could not if I responded in time which I did. I have the email and response to them. This wrongful act has hurt my credit. I still have heard nothing back from them but now I have received a notice from another company for the same thing. 

I spent so much time and energy I feel that this is more of harass and badger people into paying monies they don't owe. T-mobile should be embarrassed for how they handle business. They throw things into collections without even 60 days. I would have been an ongoing customer if they had reached out. Guess they don't care to retain customers. Interesting that when I asked why they didn't call ( talking to them in person at XXXX XXXX ) they told me they didn't have a number. 

I expect to follow up on this in more detail with the XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation