Consumer complaint received 2025-10-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the business checking account I held at Wells Fargo ( last four digits 8062 ), under my XXXX XXXX XXXX XXXX XXXX XXXX . I believe the bank has failed to properly release funds owed to me and is holding my business funds in suspense without providing a proper resolution or legitimate basis. 

Background and factual summary : I opened the business checking account on XX/XX/year>. 

On XX/XX/year>, I received a letter from Wells Fargo stating the bank will close the account because of one or more checks deposited to or cashed against your account suspected to be altered. The closure was scheduled for XX/XX/year>. 
The letter stated that if the account balance is positive at closure, the bank will mail a cashiers check for all money due. 

I contacted Wells Fargo the same day ( XX/XX/year> ) and was told the remaining funds would be returned via cashiers check after closure, or I could visit a branch to arrange issuance sooner. 

On XX/XX/XXXX I visited the Wells Fargo branch at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Branch staff told me the funds were under a legal status and could not immediately be released ; they advised I wait for the mailed cashiers check after closure. 
On XX/XX/XXXX I followed up and was told the funds are being held in suspense and claimable only via XXXX XXXX. This is incorrect : I have no relationship with XXXX XXXX ; the money orders in question were purchased by me with my debit card at a grocery store that partners with XXXX XXXX, and the funds represent legitimate business funds. 

On XX/XX/XXXX I visited the branch at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and met with banker XXXX XXXX. He contacted the Loss Prevention team ; I was told the case was closed and no further action would be taken. The branch manager also submitted a formal customer complaint and collected copies of the money orders and receipts. 
As of the date of this letter, a total sum of {$5100.00} remains held by Wells Fargo and has not been issued to me. I have provided documentation and attempted multiple times to obtain release of the funds. 

Issues/ grievances : My funds ( business deposits ) are being held in suspense without proper justification or adequate explanation, despite the banks own notice that a mailed cashiers check would be issued upon positive balance. 

The requirement that I must claim via XXXX XXXX is erroneous and not consistent with my relationship ( or lack thereof ) with XXXX XXXX, nor with the banks original notice. 

The bank has declined branch-level attempts to process issuance, and has not provided a transparent path to release of the funds or clear timeline. 

The extended delay and lack of resolution is causing operational harm to my small business. 

Additional information : Account holder : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account : Wells Fargo business checking ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Approximate amount owed : {$5100.00} Timeline of events as outlined above I appreciate your review of this matter and look forward to your assistance in securing a prompt resolution. Please provide acknowledgment of receipt of this complaint and let me know the case number or reference you assign, as well as an estimated timeline for action. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation