Consumer complaint received 2025-03-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
1. Violation of the Automatic Stay and Chases Duty to Repair and Reimburse Under Consumer Protection Laws On XX/XX/year>, Chase unlawfully repossessed the vehicle despite the active automatic stay under 11 U.S.C. 362 ( a ) that was in effect due to the pending bankruptcy case ( which was dismissed solely due to jurisdictional error, not the substance of the violations ). 

The repossession occurred without valid legal grounds, violating the automatic stay provision, which prevents such actions. 

Upon return of the vehicle, it was immediately apparent that the Electronic Control Suspension ( ECS ) system was damaged due to the improper towing process. This caused significant issues with the vehicles wheel alignment, affecting its safety and drivability. 

Chase, as the servicer, is legally obligated to repair the vehicle and reimburse XXXX XXXX XXXX for the expenses incurred due to the damaged tires, which were worn out as a direct result of the malfunctioning vehicle caused by their actions. 
Despite multiple notifications from XXXX XXXX XXXX regarding the ECS system failure and tire damage, Chase has refused to repair the vehicle or reimburse the costs incurred for the damaged tires. 

Additionally, Chase has improperly attempted to pass the cost of a damage assessment onto XXXX XXXX XXXX, despite being responsible for the damage caused by their unlawful repossession and mishandling of the vehicle. 

Violating : 11 U.S.C. 362 ( a ) 11 U.S.C. 521 ( a ) ( 3 ) Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692 et seq. 
Uniform Commercial Code ( UCC ) 9-609 2. Double-Pledged Assets Chase is not the Holder in Due Course and does not have the legal standing to enforce claims against the vehicle, as evidenced by the double-pledged assets. 
Documents related to these pledges are attached, showing that the assets were improperly used for multiple loans, making Chases lien on the vehicle invalid. Given this PROOF Chase must produce the WET ink signature documents that would prove they hold a legitimate NOTE and enforceable lien. Until they can provide such documentation, they can not assert ownership or enforce any claims over the vehicle.

Violating : UCC 9-203 UCC 9-312 3. TILA Violations Under the Truth in Lending Act ( TILA ), Chase failed to properly disclose critical terms of the loan, including an overstated APR and miscalculated finance charges.

The disclosed APR of 3.9 % was found to be incorrect based on the loan terms and should have been 2.05 %, constituting a significant violation of TILA regulations.

The finance charge was also understated, violating TILA 's requirement to disclose the true cost of the credit.

Violating : Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq.

12 C.F.R. 226.17 12 C.F.R. 226.22 4. Failure to Honor Consumer Protection Laws Chases actions are in clear violation of multiple consumer protection laws, including the Fair Debt Collection Practices Act ( FDCPA ), which prohibits unfair and deceptive practices. Chase has repeatedly ignored requests for repairs and reimbursement, causing undue harm and financial loss. 
Chase is also failing to comply with the Uniform Commercial Code ( UCC ) and other regulations meant to protect consumers in situations like this. 

Violating : Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692 et seq.

Uniform Commercial Code ( UCC ) 9-609 5. Identity Theft Chases sharing of private consumer information with a third-party company without consent is a violation of privacy laws and constitutes identity theft. This has led to further damages that have not been addressed by Chase.

Violating : Gramm-Leach-Bliley Act 15 U.S.C. 6801 et seq Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq Ide
ntity Theft and Assumption Deterrence Act 18 U.S.C. 1028 THEY NEED TO ANSWER THE VIOLATIONS

Company response to consumer: Closed with explanation