Consumer complaint received 2017-04-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Received bad information about my loan
Company: National Enterprise Systems, Inc.
State: FL

Complaint narrative:
Hi, my student loan was always XXXX, which I was paying without problems, in XX/XX/XXXX if I 'm not mistaken I receive a call from the department of student loan indicating that XXXX was not longer that person I had to pay, so they started to charge me, then after that, they said that I qualified for the $ 5 monthly that they would have me with that for a year because I had paid a lot and it was going to be worked that way for a while. Like XXXX years passed by, maybe a little more I receive a call from National Enterprise System indicating that I have to pay them, that I 'm passed due, which I did n't understand why, really rude he came out and send, " now your student loan is with us, I said no this is a little game I need to find out what 's going on and I would call you back, well no that did n't work out they started taking money from my paystub. I have evidence of the email from National Enterprise System saying that XXXX pass the loan to them, that they authorized them to continue with the loan. The point is that since XX/XX/XXXX they have been taking out money from my paystub, but when now that I 'm working with my credit report it appears that I have two or three students loan when it 's only one and that 's affecting my credit. XXXX in XX/XX/XXXX called in a rude way that I was n't going to see my taxes, which later after that I received a letter from the department of treasury that they authorized National Enterprise to get everything, which it was for the amount of {$5100.00}, a year after they returned it back indicating that I have paid already a lot and that was mine, never understood that to be honest. Last week I called XXXX because it appears in my credit report that I have XXXX to XXXX loans which that 's not like that, the lady, which her name is Bebery ID # XXXX, apologize and said that I only have one student loan and that 's with them, that they never passed my loan, my account to no one, that I had to call and inform that to FTC, because National Enterprise System is a third party company that get to do that, that they never had permission to do what they are doing to me. I explained to her that because my company XXXX authorized them to take money from my paystub, plus, department of XXXX I thought it was for real and serious reason why I have permission for them to get from my bank account {$5.00} every month. I also explained to XXXX that the reason why I stop paying them because not only I was n't receiving my bills but because National Enterprise was getting the XXXX money from my paystub and bank. I have evidence that since XX/XX/XXXX money has been taking from my paystub and bank account, how can National Enterprise System does not of paying history of what they been taking and supposedly giving it to fedloan, when fedloan says they never received not even XXXX cent, when I ask, well can somebody please tell me then where 's my money, to what loan it went to no one responds, all they say is there 's no history of payment. I really need for this to get fixed, I started to pay directly again to XXXX account yesterday XX/XX/XXXX, but National Enterprise is still getting {$5.00} of my bank account, please help me with this and send me a address where I can send you all the evidence that I have of my : XXXX XXXX, my partner bank account, my bank account and emails, even letters of what is being done to me, the money that I 'm paying, taking from my bank and paystub, and still XXXX is the same way, as if I never paid. Please stop the third party company for what they are doing to me, all third party if possible please, because yesterday I receive now a letter from another company saying that now my loan has been passed to them. This companies has been taking my money for a long time already, and it 's not being deposit to my loan because everything looks the same way and fedloan said they have n't received a cent.

Company response to consumer: Closed with explanation