Consumer complaint received 2024-04-24 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: PA

Complaint narrative:
Hello, I am writing to formally dispute the recent decision regarding the XXXX XXXX XXXX  account with FCO, as communicated to me on my online consumer report. Dates reporting opened are XX/XX/XXXX and XX/XX/XXXX showing and balance of {$2300.00} for a charge off account. 

After thorough review of the relevant consumer protection laws, including but not limited to 12 CFR 1006.34 ( b ) ( 5 ), 12 CFR 1006.34 ( c ) ( 4 ) ( i ), 12 CFR 1006.34 ( d ), and 15 USC 1681-S 2 ( 7 ) ( A ), I believe that the decision made is unjust and fails to comply with the legal obligations outlined in these statutes. 

As of XX/XX/XXXX Pennsylvania debt collection law, the statute of limitations is four years for any credit card debt or medical bills. 


According to 12 CFR 1006.34 ( b ) ( 5 ), consumers have the right to receive a written explanation of the reasons for adverse actions taken by a financial institution, such as the decision made regarding my account. However, the communication provided to me lacked sufficient detail and failed to adequately explain the basis for the adverse action. 

Furthermore, 12 CFR 1006.34 ( c ) ( 4 ) ( i ) requires that consumers be provided with specific information about their rights under the Fair Credit Reporting Act ( FCRA ), including the right to dispute inaccurate information. I did not receive any such information in the communication from your company, thereby depriving me of my rights under the FCRA. 

Additionally, 12 CFR 1006.34 ( d ) mandates that consumers be informed of their right to request a copy of the consumer report that was used in making the adverse decision. However, no such provision was made in the communication I received, which is a clear violation of this regulation. 

Moreover, 15 USC 1681-S 2 ( 7 ) ( A ) stipulates that consumers have the right to dispute inaccurate or incomplete information contained in their consumer reports. This company has failed to take appropriate action to investigate and correct the inaccuracies. 

In light of the aforementioned violations of consumer protection laws, I hereby request that you review your decision regarding my account and provide me with a detailed explanation that complies with the requirements of 12 CFR 1006.34. Additionally, I request that you provide me with a hard copy of my full consumer report, as per the provisions of 12 CFR 1006.34 ( d ), and take immediate steps to investigate and rectify any inaccuracies therein, in accordance with 15 USC 1681-S 2 ( 7 ) ( A ). 

Failure to comply with these legal obligations may result in further action being taken to protect my rights as a consumer. I expect a prompt response to this letter and a resolution to the issues raised herein within 15 days from the date of this letter. 

Thank you for your attention to this matter. I look forward to your timely response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation