Consumer complaint received 2025-03-29 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/year> Dear XXXX XXXX & XXXX XXXX XXXX : I file this Grievance today as a profoundly distressed consumer, first attempting to cash a settlement check drawn on Chase Bank after a tenant-landlords settlement with XXXX XXXX XXXX XXXX XXXX XXXX California. You will note my angst when attempting to cash this check at my local XXXX XXXX branch ( XXXX separate branches ), I was denied this opportunity as I am a " non-customer '', even though said check is a Chase drawn check. 

At this stage, I also have a case open with Chase XXXX XXXX whom is aiding in resolving this matter today and get me my funds urgently. My case number is XXXX. 

On Friday, XX/XX/XXXX, Chase had me go to XXXX ( XXXX ) different branches to cash this check, all making promises that they would be able to cash this check as the writer ( XXXX XXXX XXXX ) raised the limits for non-customer cash outs on their XXXX account -- only for me to arrive to XXXX ( XXXX ) different branches ( XXXX XXXX XXXX, XXXX XXXX CA, XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX XXXXXXXX XXXX XXXX  CA ) and be denied cashing the check even in lieu of XXXX XXXXXXXX XXXX raising the limits for cashing out the check -- as Chase has a limit of " {$2500.00} for non-customers '', which was not advised to me when I called each branch prior to arrival. Note that none of the inept and grossly unprofessional representatives at any of these locations offered to run the check, and stated this declination solely on the fact that my check was {$10000.00}. 

On Saturday, XX/XX/year>, I was contacted by Chase XXXX XXXX agent " XXXX '', who advised that I would have the option of attempting to again cash this check at another Chase branch -- or open an account and cash said check against my new account, as again this check is a CHASE DRAWN CHECK. I arrived to the XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX, branch, and was assisted by Branch Manager XXXX -- who after attempting to cash the check ( and actually run said check through the system ) advised that she received a " fatal error '' and could not proceed with cashing. 

However, she too, advised that as a work-around, I could open an account on the spot and either cash it in full or do a partial deposit and cash partial out. I immediately opened a Savings account, and was provided an account number. You will note my sheer horror when yet again, an unacceptable hurdle arose when she advised Chase was placing a HOLD on the check -- a Chase-drawn check with funds readily and immediately verifiable, as noted on the check itself " Chase Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA '' -- with the writer ( XXXX XXXX XXXX being several blocks away from this branch.

Most disturbingly, the treatment of me has been and is absolutely abhorrent, abusive and neglectful of my time as a busy working TRAVEL NURSE -- and cost me XXXX ( XXXX ) XXXX of my work day as a private duty nurse providing in-home care to ailing patients -- for which I request immediate assistance and compensation in at least the amount of {$1000.00}, to offset these lost wages and costs incurred by me as a result of Chase 's XXXX negligence, ill-advisements and XXXX XXXX caused me as a result of this profoundly egregious matter. The subpar, abusive service displayed by Chase in my attempts to access MY money ( funds from a landlord-tenant dispute, involving XXXX & XXXX settlements ) is grossly unacceptable and merits a thorough investigation and resolution by XXXX XXXX XXXXn himself , prior to engaging XXXX XXXX XXXX XXXX Consumer Investigative reporters to aid in this matter 's urgent and immediate resolution. 

Kindly contact me immediately and urgently to ensure that I am able to negotiate this check by the start of next business day ( MONDAY, XX/XX/year> ), as the writer of this check -- XXXX XXXX -- banks with Chase and this check needs to be cashed and honored immediately prior to further escalations. 

Thank you for your immediate response. 

Best, XXXX XXXX XXXX XXXX M.

Company response to consumer: Closed with explanation