Consumer complaint received 2025-09-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
On XX/XX/year>, received an email XXXX, stating my Apple Card account has been closed and can no longer be used for purchase because : There was a failure to comply with the terms of Customer Agreement. 

Over the last XXXX days, Today is XX/XX/year>, multiple times, I requested that Goldman Sachs Bank USA, issuer of the Apple Card, provide the legally required explanation for why my account was closed. Under the Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 ( d ) ( 2 ) ( 3 ), a creditor taking adverse action must provide the consumer with a written statement of the specific reasons for the action, or a notice of the right to request those reasons within 60 days.

The CFPBs implementing regulation, Regulation B ( 12 C.F.R. 1002.9 ( a ) ( 1 ) ), defines adverse action to include the revocation of credit or termination of an account ( 12 C.F.R. 1002.2 ( c ) ). It requires the creditor to notify the applicant of : ( i ) the action taken, and ( ii ) the specific reasons for the action ( or the consumers right to request those reasons ).

Goldman Sachs closed my Apple Card account but failed to provide the required adverse action notice or any statement of reasons. My request was simply for Goldman Sachs to comply with these statutory obligations and provide the specific reasons for closure, as mandated by ECOA and Regulation B.

They refused to provide any specific reasons, or transactions that would result in an violation of terms, on multiple occasions just saying arbitrary rehearsed lines that are in direct violation with the above Regulations that require the specific reasons for the adverse action of closing the account was taken.

After 9 Days - Today they finally gave further information, but once again not specific information as required by statute. This review should be due to multiple transaction that we noticed that have been decline or send to be disputed due to being unauthorized. We are always looking for ways to improve our security so we are going to investigate over this transactions and the account information to make sure that everything in on point.

This statement, while more informative than their initial vague reasoning, still does not adhere to the statutory requirement of stating the specific reasons for the action taken.

They have not identified any of these alleged transactions.

To the best of my knowledge, the only transactions they could be referring to, would be XXXX transactions where I paid the full balance and immediately, within minutes decided cancelled the payments, in their own app, which is my right in law and in accordance with the terms of their card holder agreement. 

The reason for canceling these XXXX payments, which is utterly irrelevant and immaterial as cancelling payments is not a violation of their terms, otherwise why is it an available option, was due to financial planning. 

The payments were not even due at the time, and I was planning on how best to allocate funds to pay the entirety of the card. On XXXX separate occasions, I made the decision to pay the card, then on both occasions, decided against it due to the necessity of funding other obligations that were upcoming. Upon both payments and cancellations, I was given no notice that these could be perceived as fraud, were a violations of terms or any communication whatsoever. Cancelling a payment, is not a violation of terms whatsoever, Cancelling payments is not fraud whatsoever. 

On XX/XX/year> I paid the entirety of the balance of {$8700.00} in the hopes of Apple / Goldman reinstating and reopening the account. 

From XX/XX/year> - XX/XX/year> they have denied the ability to reinstate the account, have refused to provide further information except for the excerpt above which was provided use now around XXXX XXXX. This explanation, still does not adhere to the requirement under the above statute and consumer protection and I am seeking full enforcement of the above against Goldman and Apple. 

I have attached all egregious violations of the above statues and my rights as a consumer via written conversation with Goldman / Apple. As of today, XX/XX/year> they have still failed to identify what these alleged violations, abuses, or breaches were. I have also attached proof of paying the balance of the card in its entirety on XX/XX/year> after receiving an email, an obviously arbitrary system generated email at XXXX. 

- XXXX XXXX XXXX XXXX, XXXX.

Company response to consumer: Closed with explanation