Consumer complaint received 2025-03-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CREDIT ACCEPTANCE CORPORATION
State: GA

Complaint narrative:
I am filing a formal complaint against Credit Acceptance Corporation for misapplication of payments, inaccurate credit reporting, failure to provide written documentation, and unfair lending practices. I have been making consistent payments of {$100.00} per week per my agreed-upon payment plan to bring my account current, yet my loan remains reported as 180+ days past due. Additionally, Credit Acceptance is failing to apply my payments correctly, inflating my past-due balance, and refusing to acknowledge my arrangement in writing.

I want to keep my vehicle and ensure my payments are properly credited so I can bring my loan to current status without unnecessary fees, penalties, or the risk of repossession.

1. Misapplication of Payments and Incorrect Past-Due Reporting My payments exceed my required monthly obligation, yet Credit Acceptance continues to charge late fees and report my loan as past due. 

XX/XX/2025 Payments : XX/XX/2025 : {$250.00} XX/XX/ 2025 : {$300.00} XX/XX/ 2025 : {$170.00} XXXX XXXX, 2025 : {$27.00} ( Late Fee ) Total Paid : {$750.00} ( Above my required monthly payment of {$550.00} ) Despite paying more than the required monthly amount, my account still reflects a past due balance of {$6800.00}, and the system falsely shows I owe another {$550.00} for XXXX. This demonstrates misapplied payments and a failure to correctly update my account status. 

Laws Violated : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) : Requires accurate and complete credit reporting.

Truth in Lending Act ( TILA ), 15 U.S.C. 1601 : Requires lenders to clearly disclose loan balances and interest.

Consumer Financial Protection Act ( CFPA ), 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) : Prohibits unfair, deceptive, or abusive acts or practices, including misapplying payments.

2. Incorrect Credit Reporting Damaging My Credit Credit Acceptance continues to report my account as 180+ days past due, despite my on-time weekly payments. This severely damages my credit score, preventing me from obtaining financial stability.

Laws Violated : FCRA ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ) ) : Requires creditors to correct inaccurate information once disputed.

FCRA ( 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ) : Credit bureaus must investigate disputes, but Credit Acceptance continues to furnish false information.

3. Failure to Provide Written Loan Balance Breakdown I have requested multiple times for Credit Acceptance to provide a written breakdown of my loan balance, including : A detailed payment history.

An itemized list of interest charges and late fees.

A calculation of the past-due balance.

Credit Acceptance refuses to provide this information in writing, directing me to call customer service instead.

Laws Violated : Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g : Consumers have the right to written verification of debt.

Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 ( d ) ( 1 ) : Lenders must provide clear, documented explanations for adverse actions.

4. Breach of Payment Agreement and Ongoing Unfair Fees I have been paying {$100.00} per week as part of an agreed-upon payment plan, yet Credit Acceptance continues to : Add late fees, despite my payments.

Report my account as delinquent, despite honoring my arrangement.

Refuse to acknowledge the payment plan in writing.

Laws Violated : Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666 : Prohibits lenders from charging fees when payments are made.

Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 12 C.F.R. 1036 : Prohibits misleading consumers into believing their accounts will never improve.

5. Misleading Customer Service Practices Credit Acceptance representatives have : Told me that my payments were not sufficient, even though I am paying more than my monthly amount.

Refused to provide a written response.

Failed to properly reflect my payments in my balance.

Laws Violated : 15 U.S.C. 1692e ( FDCPA ) : Prohibits deceptive collection practices.

Consumer Financial Protection Bureau ( CFPB ) Regulations, 12 C.F.R. 1036 : Requires lenders to honor written communication requests.

Requested Resolution I want to keep my vehicle and resolve these issues fairly. I request the following from Credit Acceptance and the CFPB : 1. Correct my credit report to reflect current payments and remove inaccurate late payment reporting.

2. Provide a full written breakdown of my balance, including payments, interest, and late fees.

3. Properly apply my payments, ensuring my past-due balance is corrected.

4. Honor my {$100.00} per week payment plan and bring my account to current status.

5. Remove unfair late fees charged while I have been actively paying.

6. Stop any repossession efforts while I am making payments.

If this matter is not resolved fairly, I will pursue legal action and escalate my complaint further. I have made every effort to work with Credit Acceptance in good faith, and their refusal to correctly apply payments and report my loan status violates multiple consumer protection laws.

Final Request : I request immediate CFPB intervention to ensure Credit Acceptance corrects my account, adjusts my balance, and updates my credit report fairly.

Thank you for your attention to this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation