Consumer complaint received 2024-10-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I, XXXX XXXX, am of legal age and competent to testify. I hereby affirm and swear that the following statements are true and correct to the best of my knowledge and belief : 1. Truth in Lending Act ( TILA ) The Truth in Lending Act ( TILA ) mandates full transparency and accurate disclosures in lending, which are meant to protect consumers from deceptive practices.

15 U.S. Code 1601 : Misuse of My Credit Rights Violation : My credit rights were misused, and I was not properly informed about the credit terms, conditions, and rights afforded to me.

Remedy Owed : Immediate clarification and adjustment of my credit terms, damages for non-disclosure, and correction of any adverse effects on my credit report.

2. Definitions under TILA 15 U.S. Code 1602 ( g ), ( j ), ( i ), ( k ), ( p ) : Definitions Pertinent to My Account Violation : Key terms such as " creditor, '' " finance charge, '' and " credit plan '' were misrepresented or not adequately defined, leading to confusion and misunderstanding about my obligations.

Remedy Owed : Full and accurate disclosure of terms as defined in the statute, along with a refund or recalculation of any charges levied under misrepresented terms.

3. Disclosure Requirements for Transactions 15 U.S. Code 1604 ( a ), ( b ) : Disclosure Requirements Violation : TILAs mandatory disclosures were not provided or were inadequately disclosed regarding finance charges, APR, and the total cost of credit.

Remedy Owed : Full disclosure documentation and financial adjustments for any charges assessed without proper notification.

4. Finance Charges and Calculation Transparency 15 U.S. Code 1605 ( a ) ( 1-6 ), ( c ), ( d ) ( 1-3 ), ( e ) ( 1-6 ) : Finance Charges and Calculation Violation : Finance charges were incorrectly calculated or not disclosed clearly, affecting my understanding of the total loan cost.

Remedy Owed : Recalculation of the finance charge, reimbursement for any overcharges, and corrected disclosures of the calculation methods.

5. Annual Percentage Rate ( APR ) Disclosures 15 U.S. Code 1606 ( a ) ( 1 ) ( A ) ( B ) ( 2 ), ( b ), ( c ), ( d ), ( e ) : APR Calculation Standards Violation : The APR on my account was disclosed incorrectly, without adherence to TILA guidelines, affecting my awareness of loan terms.

Remedy Owed : Accurate APR calculation and a financial adjustment to rectify any discrepancies from improper APR disclosure.

6. Billing Error Protections 15 U.S. Code 1666 ( B ) : Protections Against Billing Errors Violation : Multiple billing errors occurred, which Navy Federal Credit Union failed to correct in compliance with TILA standards.

Remedy Owed : Immediate resolution of billing errors, removal of any erroneous charges, and compensatory damages for time and inconvenience caused by these errors.

7. Remedies for TILA Violations 15 U.S. Code 1640 ( a ) ( 1-2 ) ( A ) ( i ) ( B ) ( 3 ) ( 4 ), ( d ), ( e ) ( 1-3 ), ( f ) : Consumer Remedies for Violations Violation : My rights under TILA were violated, and XXXX XXXX XXXX XXXX has not provided the required remedies as set forth in the Act.

Remedy Owed : Compensation for any damages suffered, including statutory damages for each violation, alongside reimbursement of legal fees if applicable.

8. Right to Rescind 15 U.S. Code 1635 ( a ), ( b ), ( c ), ( d ), ( f ), ( g ), ( i ) ( 1 ) ( 3 ) ( 4 ) : Right to Rescind Violation : I was not fully informed of my right to rescind within the allowed period, and this has deprived me of the opportunity to cancel unfavorable terms.

Remedy Owed : Retroactive right to rescind due to non-disclosure, along with reversal or reimbursement of any charges that occurred under undisclosed terms.

9. Violations of Fair Credit Reporting Act ( FCRA ) 15 U.S. Code 1681n ( a ) ( 1 ) ( A ) ( B ) ( 2 ) ( 3 ), ( b ), ( c ), ( d ) : FCRA Rights and Damages Violation : XXXX XXXX XXXX XXXX failed to uphold accurate reporting standards, leading to inaccuracies on my credit report. 
Remedy Owed : Correction of my credit report, statutory damages for each reporting violation, and coverage of costs for any harm to my credit reputation. 
XXXX. Violations under the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S. Code 1692 ( a ), ( b ), ( c ), ( d ), ( e ) : Fair Debt Collection Standards Violation : Debt collection practices were inconsistent with FDCPA standards, including misrepresentation and harassment.

Remedy Owed : Cease collection activities that violate FDCPA, removal of any illegally assessed fees, and damages for any distress caused.

11. Privacy Rights under the Gramm-Leach-Bliley Act 15 U.S. Code 6802 ( a ), ( b ) ( 1 ) ( A ) ( B ) ( C ) : Consumer Privacy Rights Violation : Privacy disclosures and options to opt-out of information sharing were not fully provided.

Remedy Owed : Confirmation of my privacy rights, assurance of no further sharing without consent, and removal of any shared data upon request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation