Consumer complaint received 2024-06-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Block, Inc.
State: CO

Complaint narrative:
As of today cash app refused to make payment to a vendor I sent money to and declared unusual activity on my account locking my account freezing my money and will not and refuses to unfreeze it although I verify all information and it is by no means unusual activity on my account. I believe that every once in awhile the corporation freezes multiple accounts so that they can keep the money in the bank so that they can make interest which would accumulate in 24 to 48 hours very extensively!!!!!! They are Crooks! 3 years ago they locked me out of my account for over 2 years saying that I could not gain access to it they still have not refunded my money that was stolen when my identity and my phone was stolen when my daughter and I were trapped in XXXX causing a whirlwind and a landslide of problems in my life that I am still dealing with issues that will never be resolved and heartache between my daughter and I that can never be mended. They have refused to give back the XXXX that I purchased all those years ago that he stole I have provided them with the police reports I have provided them with all of the information that they have needed yet they still refuse to answer me period furthermore they refuse to refund any transaction that has been made by mistake even when it comes to typing in the exact address as it's shown but in small print underneath it's slightly different. Saying that they can not refund the payment period now a bank account that is federally insured by the FDIC must refund a disputed payment yet they refuse over and over and over and over period tonight they have left me in yet another situation that is dangerous by stealing and keeping my money for me on the pretense that there was unusual activity when it is very clear that the only activity that has been on my account for the last year and a half has been this situation exactly. These people get away with this hurting people over and over and over because no one ever does anything about it and because no one thinks they can do anything about it this company cash app owes me thousands of dollars and I am done waiting by the way sides for them to do the right thing. I want my money I want all of the money that was stolen from me I want all of the money that I have asked for a refund for I want all of the money that Encompass the XXXX and the stocks that I bought that were stolen I want it all and furthermore I want the pain and suffering to be compensated for as well because I promise you the pain and the suffering that you have caused me and that you have caused my daughter have been excruciating and so painful that you want to crawl out of your own skin and I have document after document after document to prove this. I have had enough with this company and either they stop doing what they're doing in order to make interest on keeping me people 's money from them and that they stop acknowledging the federal laws of the FDIC in which they are insured of and that they stop lining their XXXX XXXX pockets with our Blood Sweat and Tears period enough is enough

Company response to consumer: Closed with explanation