Consumer complaint received 2024-02-02 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
On XX/XX/2024, I received an email from XXXX XXXX stating that my order was delivered. But the problem is that I have never ordered anything from XXXX XXXX. Since the payment for the order was unsuccessful from my bank PayPal claimed, PayPal " fronted '' the payment of the {$590.00} to XXXX. My PayPal account only had. {$0.00} in the account and PayPal has previously denied me a line of credit. So I contacted XXXX XXXX and they basically said that they would look into it and get back with me, of course I have not heard anything from them yet. I then disputed the unauthorized transaction with PayPal and after a few days they claim that it was not an unauthorized transaction and that no XXXX party has access to my account. As the shipments from XXXX XXXX to the buyers address are still happening, I am trying to get the deliveries to be halted until this can be settled, unfortunately the deliveries were still made. The address in which the XXXX XXXX orders were delivered to is not my home address in fact it's XXXX miles or more away from my home. The deliveries were made to a place in Oregon and I live in Illinois. I then disputed the charges a 2nd time and was told that I would have answers by XX/XX/2024. I have records of the orders to XXXX XXXX, the tracking numbers of the products that were provided by XXXX as well as the emails from XXXX and XXXX XXXX and I also have screenshots of the conversation that I had with PayPal stating that PayPal " fronted '' the payment for the XXXX XXXX order. The XXXX XXXX order is 5 hooded jackets, all the same size, same color and same style, the total price for the order is in the amount of {$590.00}. PayPal has been adamant that I made this order and I most certainly did not. I recently won a small class action lawsuit for the total amount of {$23.00}, which PayPal took that money and put it towards the negative balance I have on my PayPal account because of the XXXX XXXX orders. I keep very little money in my PayPal account and only go deposit money into my PayPal account if I am purchasing something online and I'll only put the amount needed for the purchase I am making. I have had others deposit money into my PayPal account for donations after my home burned down as well as donations for a friend who had XXXX and people were buying XXXX support shirts. But otherwise I don't keep large amounts of money in that account for reasons such as this. And now it's XX/XX/XXXX, I haven't heard anything from PayPal nor XXXX XXXX. As I mentioned above I do have emails and screenshots of the orders and the deliveries. 
Also my online banking has stated that no such charges from/for XXXX XXXX charge was made to my account as they would have denied it as I did not have that amount in my actual bank account either. If PayPal denied me a line of credit but they fronted a payment of {$590.00} to XXXX XXXX and they didn't find it suspicious? 
XXXX XXXX ( XXXX ) is my online banking institution

Company response to consumer: Closed with monetary relief