Consumer complaint received 2017-07-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: LEXISNEXIS
State: TX

Complaint narrative:
This complaint involves Lexis/Nexis AKA `XXXX XXXX XXXX XXXX XXXX XXXX XXXX. These people were contacted on XX/XX/XXXX spoke with XXXX in the Consumer Center. XXXX stated he took my complaint, but never gave me a Complaint Number where I could check on the status of my complaint. I have reason to believe this agency has been working with the Insurance Companies in reporting bogus information on Consumers Driving Records without asking for supporting documents to verify the consumer actually was involved as reported by the Insurance Company, For instance, I have under my Motor Vehicle Report that I was involved in an accident on XX/XX/XXXX. This reporting has placed a negative affect regarding me purchasing Insurance for my XXXX XXXX XXXX XXXX has place an accident under my Driver 's License that the Texas Department of Public has been unable to locate. I ordered my MVR ans I have XXXX points and accidents has been cleared for twenty years now. Where is Lexis/ Nexis getting their information to report this Fraudulent information about  me? I have gone back and froward with XXXX trying to get them to remove this bogus information, but has not been successful. I have questioned several other Insurance Companies regrading this behavior with XXXX and all has stated the same answer. Why would and Insurance Company report an accident that a person was not involved in? It not like the reporting Insurance Company will be collecting the amount of the higher premium, so what would be the main reporting purpose? This has been very Illuminating, causing me to not have insurance for one to two months at a time. The premium is quoted at a ridiculous price and my Driving Record is clear. All the Insurance Companies sees is what Lexis/Nexis has listed. There is also a report on my driving record from XXXX XXXX XXXX XXXX Why? There was no claim paid and the status has expired. This happen in XX/XX/XXXX, No police report was made, but a Fire Report was made. This was ruled as a non collision accident, but XXXX XXXX did not want to pay the claim. I need to look further into this due to this is still alive on my record and causing some problems then it can been further looked into as a legal matter. I had full overage on the vehicle and they refused to settle the claim. The last report is the Flood in XXXX in XX/XX/XXXX & XX/XX/XXXX. This is why I paid for Comprehensive Coverage due to any damages resulting as an act of XXXX. I was not at fault for that so why is that showing. I do not need to give any Policy number nor XXXX File # due to the report I have came from the XXXX database pulled on XX/XX/XXXX.  This information is very current. I applied for Insurance with XXXX, XXXX, XXXX, XXXX XXXX, and varies other was quoted a ridiculous high amount. How can this be with no at Fault Accidents and no points in the last twenty years? I am a XXXX/ XXXX worker at a XXXX XXXX I must have a clean driving record to XXXX [ XXXX XXXX XXXX XXXX. I was question regarding the accident reported by XXXX XXXX last year until a MVR was rand on my license. This when I was advised to have this situation taken care of. So you see I have documents regarding this situation as ongoing since the beginning of XX/XX/XXXX..

Company response to consumer: Closed with explanation