Consumer complaint received 2026-07-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
To Whom It May Concern, I am writing to formally complain about the handling of a {$32000.00} check deposit and the continued freeze on my accounts and online access, now going into its fourth day.

For context : I have been a Wells Fargo customer for 19 years, since this bank was XXXX, and have banked at my local branch for over a decade. On Wednesday, XX/XX/2026, I deposited a {$32000.00} check - proceeds from the sale of a company where I was an equity partner, drawn on another Wells Fargo account. On Thursday, XX/XX/XXXX, the funds were made available in my account. Relying on that availability, I made a Roth IRA contribution and paid several expenses and debts. 

On Friday, XX/XX/XXXX, I woke up to a checking account balance of approximately - {$12000.00}, with no prior notice, and an email from your Loss Prevention team stating that my checking and savings accounts could be closed. Since then, my accounts have not actually been closed, but deposits have been frozen and I have been completely locked out of online access. It is now Monday, XX/XX/XXXX, and I still do not have online access, with no clear timeline for restoration.

When I called Loss Prevention on Saturday, I was told my online access could not be restored because the check still needed to be validated. This does not add up : the funds had already been returned to my account by that point, which means the check had evidently already been treated as valid. Nobody I've spoken with has been able to give me a clear or consistent explanation.

The one person who has been genuinely helpful throughout this is XXXX XXXX, Senior Branch Premier Banker at my local branch ( NMLS ID : XXXX ). I would ask that this matter be coordinated with her directly, as she is the only point of contact who has taken the time to understand the situation.

What I requested : 1. A clear, specific explanation of what occurred with this check and why funds were reversed after being made available.

2. Immediate restoration of my online banking access and deposit capability.

3. Confirmation that no further negative action ( fees, closure, credit reporting ) will result from this, given the transaction was legitimate and between two Wells Fargo accounts.

4. A direct line of communication with someone able to actually resolve this ideally in coordination with XXXX XXXX rather than a general Loss Prevention queue. 

This has now cost me four full business days without normal access to my own accounts, on funds your bank itself made available. I expect a prompt, substantive response.Frankly, after 19 years of loyalty to this bank, this experience has left me seriously reconsidering where I hold my accounts going forward. I did not expect that a legitimate, easily verifiable transaction would result in days of frozen access and unexplained reversals, and I would like the opportunity to see this resolved properly before I make that decision final.

Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation