Consumer complaint received 2025-04-22 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: NY

Complaint narrative:
XX/XX/XXXX XXXXonsumer Complaint Against Columbia Debt Recovery LLC d/b/a Genesis and XXXXXXXX XXXX XXXX XXXXo Whom It May Concern : I am submitting this formal complaint regarding abusive debt collection practices by Columbia Debt Recovery LLC d/b/a Genesis ( `` Genesis '' ) and unfair practices by XXXX XXXX XXXX XXXX XXXX XXXXXXXX '' ) XXXX As a former tenant of XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX  ), I have documented multiple violations of the Fair Debt Collection Practices Act ( FDCPA ) and other consumer protection laws. 

Company Information : XXXX. Columbia Debt Recovery LLC d/b/a Genesis XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Detailed charges of the Issue : XXXX. Improper Debt Collection Practices ( Genesis ) * Genesis representatives engaged in abusive and intimidating behavior during collection calls in violation of FDCPA 1692d * The representative shouted at me and falsely accused me of yelling during our conversation on XXXX XXXX * Genesis refused my reasonable request to communicate in writing about the alleged debt, a right protected under FDCPA XXXX * I have recorded evidence of these violations, which I can provide upon request XXXX. Underlying Dispute with XXXX  * XXXX  wrongfully disposed of my personal property without providing legally required notice * XXXX has assessed an excessive reletting fee ( {$2100.00} ) despite my departure only XXXX days before lease expiration * These charges appear designed to generate revenue rather than compensate for actual damages * My written communications attempting to resolve these issues have been systematically ignored XXXX. Previous Resolution Attempts * On XX/XX/XXXX, I contacted XXXXXXXX XXXX  department to request information about the charges, XXXX AR department department told me to shut up and contact property XXXX, then hanged the phone call rudely. 
* On XXXX XXXX, I contacted XXXX in writing requesting information about my personal property, but heard nothing * On XX/XX/XXXX I disputed the charges with XXXXXXXX XXXX XXXX XXXX but was told that they can not find the details * On XX/XX/XXXX and XX/XX/XXXX, I requested validation of the debt from Genesis * All reasonable attempts at resolution have been unsuccessful Desired Resolution : I am seeking the following remedies : * {$1000.00} compensation for violation of FDCPA * Complete removal of the alleged debt from my credit reports * Compensation for my disposed personal property valued at approximately {$3000.00} * Waiver of the excessive reletting fee * Confirmation that collection efforts will cease immediately * Investigation into Genesis 's compliance with federal debt collection laws I believe these practices by XXXX and Genesis may affect numerous other consumers. I request that the CFPB investigate these systematic violations, as they demonstrate a concerning pattern of disregard for consumer protection laws.

I have preserved all relevant evidence, including written communications, recordings of collection calls, and documentation of my lease terms and property loss. I am prepared to provide these materials to support your investigation. 

Thank you for your attention to this matter. I look forward to your response. 

Respectfully submitted, XXXX XXXX

Company response to consumer: Closed with explanation