Consumer complaint received 2026-05-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Bread Financial Holdings, Inc.
State: CA

Complaint narrative:
I am hereby invoking the binding arbitration provision contained within the alleged cardholder agreement, Comenity Capital Bank XXXX. XXXX XXXX XXXX, OH XXXX dated XX/XX/XXXX To Whom It May Concern : I formally dispute and refute the conclusions stated in your XX/XX/XXXX response concerning the XXXX XXXX account ending in XXXX. Your letter alleges that I owe a balance of {$870.00}. However, my last known billing statement reflected a balance of approximately {$110.00}. At no point did you provide a lawful accounting, transactional breakdown, signed agreement, billing history, or documentary evidence explaining how the balance suddenly increased from approximately {$110.00} to {$870.00}. Merely asserting a balance without competent evidence is not validation. Your response contains conclusory statements only and fails to provide : A complete transactional ledger Itemized accounting showing how {$870.00} was calculated Copies of signed charge slips or authenticated electronic authorizations Proof that the alleged charges were authorized by me Method of verification used during your investigation Reasonable investigation procedures conducted under the Fair Credit Reporting Act Documentary proof supporting your furnishing of this information to consumer reporting agencies Under Section 623 of the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), furnishers have a legal duty to conduct a reasonable investigation before reporting or verifying disputed information. Your continued reporting of an inflated and unsupported balance constitutes inaccurate furnishing of information. Furthermore, your investigation appears facially deficient because you failed to explain : What specific evidence was reviewed Who verified the transactions What method of verification was used How the alleged balance was calculated Why temporary fraud credits were reversed without competent proof of authorization Your letter admits that temporary fraud credits were initially applied and later removed. However, you still failed to provide evidence proving that the disputed transactions were authorized by me. Your own policies state that cardholders are not responsible for unauthorized charges. I never authorized these transactions, and no competent evidence has been produced establishing liability. Additionally, pursuant to the Fair Credit Billing Act and the Electronic Fund Transfer Act, consumers are protected from liability for unauthorized transactions when timely disputed. Your continued collection activity and credit reporting despite unresolved disputes and lack of evidence may constitute ongoing statutory violations. At this time, no valid credit card agreement bearing my signature has been produced, nor have you established a lawful basis for the inflated balance now being reported. Because this matter continues without proper validation, I am hereby invoking the binding arbitration provision contained within the alleged cardholder agreement, effective immediately. All further disputes regarding this matter shall proceed through arbitration pursuant to the governing contract terms. You are instructed to : Cease inaccurate reporting to all consumer reporting agencies Provide complete documentary validation of the alleged balance Provide the method of verification used in your investigation Preserve all records related to this account and dispute Cease collection activity until the dispute is lawfully resolved Be advised that continued inaccurate furnishing, failure to conduct a reasonable investigation, and continued reporting of disputed information without competent evidence may expose Comenity Capital Bank to liability for statutory damages, actual damages, costs, and all other remedies available under federal law. This letter serves as formal notice that I dispute the alleged debt in its entirety. Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief