Consumer complaint received 2024-05-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
PayPal , Inc . 
XXXX XXXX XXXX XXXX, XXXX  XXXX Attn : XXXX XXXX XXXX 
Dear sir, I have read the reviews made for CFPB reports, XXXX, XXXX, and XXXX. There, you have mentioned that my account with your company was compromised on XX/XX/XXXX XXXX XXXX And there were several issues with my business partners ( sellers ). They said they received the disputes made by me. I did not know clearly the meanings of these disputes. But your company refers them as chargebacks. At least, one business partner ( seller ), who is a respectable XXXX seller, seemed to have the difficulty to understand the meaning of the explanation of PayPal customer service. He became worried and had decided to refund by fear which became intimidation for his business. Before he sent/refunded the amount of {$220.00} ( XXXX and {$91.00} ), he contacted to me regarding the dispute. And I told him I did not make any dispute and the credit card of this company was closed already. However, by fear and frustration, this seller had decided to send money. Another seller, who was also my business partner contacted to me in panic, since she believed we had the good relationship. Again, she received the message from PayPal. I just express my regret that your company caused us the frustration, irritation, and possible mistrust between us. 
Regretfully, I need to express my concern of mistrust against your company, since I do not recognize the effort to provide the security of online usage of your company. Your company explained to me that my account was compromised on XX/XX/XXXXXXXX XXXX XXXX As a victim of identity theft, I consider this matter seriously. I request whether you do not realize the necessity to provide further security process to the customer, who was compromised. Especially in my case, I explained to your customer service that the credit card in issue was closed in the condition of disagreement. The card was closed abruptly without any reason, since I paid off all amount every month. Also, I receive a letter and an email from this credit card issuer, XXXX XXXX the possible credit card which I do not possess. I have just prepared a letter to this company, XXXX XXXX to prepare not to send any bill. And this letter will be forwarded to CFPB and other public organizations. 
Your company employee, XXXX XXXX XXXX has called me twice. As usual, I did not answer since I do not like to receive any calls due to the unwanted calls for one year. I might be able to call to this company, XXXXXXXX XXXX but I do not want to do so. From my experience, the customer services of many American companies tend to burst out what they want to say and can not talk slowly. They do not understand the difficulty of a speaker of XXXX as a second language, currently considered as a person with XXXX as explained at a XXXX XXXX. 
The seller who sent/refunded {$220.00} told me to pay back by my personal check not through PayPal. I understand he felt the frustration as a speaker of XXXX as a second language like me. 
As I consider myself the relationship with XXXX XXXX  was terminated ; therefore, I decline to call this company. If something suspicious movements happens, I will do necessary actions. 
Also, I request whether your company, PayPal, will consider the above-mentioned compromise is safe enough for the secure transactions in future. Please consider seriously because I will share with XXXX seller ( s ). 

Sincerely,

Company response to consumer: Closed with explanation