Consumer complaint received 2025-04-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am submitting this complaint regarding inaccurate personal information reported on my credit file by TransUnion. I have reviewed my credit report and discovered discrepancies that I am requesting to be corrected. I have already initiated a dispute process with TransUnion, but as of now, the issue has not been resolved to my satisfaction. 

1. Personal Information Discrepancies : The personal information in my credit report contains multiple errors and outdated details that I wish to have corrected. Below are the issues : Name : The name listed in my report includes incorrect variations such as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The correct name is XXXX XXXX XXXX, which matches the name on my official government-issued ID. 

Address : There are incorrect and outdated addresses listed, including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  My current, correct address is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

Phone Numbers : My credit report lists multiple phone numbers that I do not recognize. I request that these phone numbers be removed and only my current number, XXXX ( XXXX ) XXXX, be reflected in my records. 

Date of Birth : My correct date of birth is XX/XX/year>, as shown on my government-issued ID. If any discrepancies exist regarding my date of birth in my report, I request that they be updated to reflect this information accurately. 

2. Attempts to Resolve the Issue : I have already disputed these discrepancies directly with TransUnion, but the issue remains unresolved. I have not received adequate updates or corrections from them. The incorrect information is still listed on my credit report, and I fear this could negatively impact my credit score and overall financial standing. 

3. Requested Resolution : I am requesting that the Consumer Financial Protection Bureau intervene to ensure that TransUnion takes prompt and appropriate action to resolve the following : Removal of all incorrect name variations and replacement with my correct name, XXXX XXXX XXXX. 

Correction of the incorrect addresses listed, with only XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX remaining as my current address. 

Removal of any unrecognized phone numbers from my credit report, reflecting only XXXX ( XXXX ) XXXX as my current contact number. 

Confirmation that my correct date of birth, XX/XX/year>, is reflected in my records. 

4. Supporting Documentation : For verification, I have attached a copy of my Illinois Identification Card. This document supports my correct name and date of birth. If further documentation is required to substantiate my claim, please let me know. 

5. Impact of the Discrepancies : The continued presence of inaccurate personal information on my credit report could potentially affect my credit score, create confusion in future credit applications, and hinder my ability to obtain favorable terms for loans and other financial products. I am seeking swift correction to prevent any long-term negative effects. 

I trust that the Consumer Financial Protection Bureau will assist in ensuring my credit file is accurate, and I appreciate your prompt attention to this matter. If you require any further information, I am available at XXXX ( XXXX ) XXXX or via email at XXXX. 

Thank you for your time and consideration. 

Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone : XXXX ( XXXX ) XXXX Email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation