Consumer complaint received 2025-10-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I submit this formal complaint against Equifax, TransUnion, and Experian for their continued and willful violations of XXXX  consumer protection laws under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include the unlawful reinsertion of previously deleted accounts without proper notification, failure to ensure maximum possible accuracy, failure to investigate disputes within the mandated time frame, failure to provide verification details upon request, and failure to validate debt prior to reporting. Background & Violations My credit reports contain fraudulent accounts and unauthorized inquiries that the Bureaus have failed to properly investigate and address despite multiple disputes and supporting documentation. Additionally, these Bureaus have removed fraudulent accounts and unauthorized inquiries only to reinsert them without proper validation, constituting an egregious violation of XXXX XXXX. XXXX ( a ) and ( b ). Furthermore, I sent a certified dispute letter to all three credit bureaus requesting verification details, including contracts, signatures, and all relevant documentation for these accounts. Despite more than XXXX  days passing, I have not received any response or documentation from any of the bureaus, which constitutes an additional violation of federal consumer protection laws, specifically : XXXX XXXX. XXXX ( a ) ( XXXX ) ( A ) : Failure to investigate disputes within the required XXXX period. XXXX XXXX. XXXX ( a ) ( XXXX ) ( B ) : Failure to provide notice and certification before reinserting previously deleted information. XXXX XXXX. XXXX ( b ) : Failure to ensure maximum possible accuracy. XXXX XXXX. XXXX ( a ) ( XXXX ) : Failure to provide verification of debt, including original contracts and signatures, upon request. XXXX XXXX. XXXX ( a ) ( XXXX ) ( B ) ( iii ) : Failure to provide specific details on dispute findings. Related Lawsuits & CFPB Actions The CFPB has actively taken enforcement actions against the credit bureaus for similar violations, further demonstrating a pattern of noncompliance. These legal precedents reinforce the validity of my complaint : Experian XXXX ( XX/XX/XXXX ) : The CFPB filed a lawsuit against Experian for failing to properly investigate consumer disputes regarding credit report inaccuracies. The lawsuit alleged that Experian allowed erroneous information to reappear on reports, impacting consumers ' credit, employment, and housing access. The CFPB seeks to halt Experian 's misconduct, provide redress, and impose penalties. TransUnion Settlement ( XX/XX/XXXX ) : The CFPB, alongside the FTC, reached a {$15.00} XXXX settlement with TransUnion and its subsidiary, TransUnion XXXX XXXX XXXX XXXX XXXX, for failing to ensure the accuracy of tenant screening reports. The agency charged that XXXX inaccuracy potentially hindered consumers ' ability to secure housing. TransUnion agreed to pay {$11.00} XXXX in restitution and a {$4.00} XXXX civil penalty and implement enhanced accuracy measures. Equifax XXXX ( XX/XX/XXXX ) : The CFPB filed a major lawsuit against Equifax for repeated violations of the FCRA and deceptive practices that misled consumers regarding credit report accuracy. The lawsuit highlighted that Equifax knowingly reported incorrect information, failed to correct disputes in a timely manner, and continued to allow erroneous reinsertion of previously deleted data without proper consumer notification. The CFPB is seeking financial penalties, injunctive relief, and systemic reforms to prevent future violations. These actions underscore the CFPBs commitment to enforcing the FCRA and ensuring that consumer reporting agencies uphold their obligations. My case mirrors these past violations, and I urge the CFPB to take similar action against Equifax, TransUnion, and Experian. Fraudulent Accounts & XXXX XXXX XXXX Accounts and Violations : XXXX. XXXX XXXX Account Number : XXXX * * * Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA XXXX ( b ) : Failure to ensure maximum possible accuracy FCRA XXXX ( a ) : Failure to properly reinvestigate disputed information FCRA XXXX : Failure to disclose verification records FCRA XXXX : Lack of permissible purpose FDCPA XXXX : Failure to validate debt within XXXX  days FDCPA XXXX : Misrepresentation of debt status Michigan XXXX XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) ( cc ) : Prohibiting reporting information known or that should be known to be inaccurate Michigan Collection XXXX Act ( XXXX ) XXXX XXXX : Failure to disclose method of verification after dispute Michigan Collection XXXX Act ( XXXX ) XXXX XXXX ( XXXX ) : Incorporating FDCPA prohibitions against false, deceptive, or misleading representations Request : REMOVE AND BLOCK ALL LATE PAYMENTS OF THIS ACCOUNT IMMEDIATELY under FCRA XXXX, XXXX XXXX, and XXXX XXXX ( XXXX ). XXXX. XXXX XXXX  Account Number : XXXX * * * Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA XXXX ( b ) : Failure to ensure maximum possible accuracy FCRA XXXX ( a ) : Failure to properly reinvestigate disputed information FCRA XXXX : Failure to disclose verification records FCRA XXXX : Lack of permissible purpose FDCPA XXXX : Failure to validate debt within XXXX  days FDCPA XXXX : Misrepresentation of debt status Michigan XXXX XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) ( cc ) : Prohibiting reporting information known or that should be known to be inaccurate Michigan Collection XXXX Act ( XXXX ) XXXX XXXX : Failure to disclose method of verification after dispute Michigan Collection XXXX Act ( XXXX ) XXXX XXXX ( XXXX ) : Incorporating FDCPA prohibitions against false, deceptive, or misleading representations Request : REMOVE AND BLOCK ALL LATE PAYMENTS OF THIS ACCOUNT IMMEDIATELY under FCRA XXXX, MCL XXXX, and MCL XXXX ( XXXX ). 
XXXX MTR Account Number : XXXX * * * Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA XXXX ( b ) : Failure to ensure maximum possible accuracy FCRA XXXX ( a ) : Failure to properly reinvestigate disputed information FCRA XXXX : Failure to disclose verification records FCRA XXXX : Lack of permissible purpose FDCPA XXXX : Failure to validate debt within 5 days FDCPA XXXX : Misrepresentation of debt status Michigan XXXX XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) ( cc ) : Prohibiting reporting information known or that should be known to be inaccurate Michigan Collection XXXX Act ( XXXX ) XXXX XXXX : Failure to disclose method of verification after dispute Michigan Collection XXXX Act ( XXXX ) XXXX XXXX ( XXXX ) : Incorporating FDCPA prohibitions against false, deceptive, or misleading representations Demand : Immediate deletion and permanent blocking of this tradeline under FCRA XXXX, MCL XXXX ( XXXX ) ( XXXX ), and MCL XXXX ( XXXX ) due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and Michigan law. Additional Inaccuracies to Remove Fraudulent Hard Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX XXXX CRED ONEMAIN ADVANTAGE XXXX CREDIT/BMW OF XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these inquiries under FCRA XXXX, Michigan XXXX XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ), MCL XXXX ( XXXX ) ( XXXX ), and MCL XXXX ( XXXX ) ( cc ), and Michigan Collection Practices Act MCL XXXX ( XXXX ) and XXXX XXXX ( f ) due to identity theft and lack of verification. Incorrect or Unfamiliar Addresses : XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MO XXXX XXXX : Immediate deletion and permanent blocking of these addresses under FCRA XXXX XXXX Michigan XXXX XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ), MCL XXXX ( XXXX ) ( XXXX ), and MCL XXXX ( XXXX ) ( cc ), and Michigan Collection Practices Act XXXX XXXX ( XXXX ) and MCL XXXX ( f ) due to identity theft and lack of verification. Incorrect Employer Listing : DEPARTMENT OF XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these employers under FCRA XXXX, Michigan XXXX XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ), MCL XXXX ( XXXX ) ( XXXX ), and XXXX XXXX ( XXXX ) ( cc ), and Michigan Collection XXXX Act MCL XXXX ( XXXX ) and XXXX XXXX ( f ) due to identity theft and lack of verification. Incorrect Name Listing : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these names under FCRA XXXX, Michigan XXXX XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ), XXXX XXXX ( XXXX ) ( XXXX ), and XXXX XXXX ( XXXX ) ( cc ), and Michigan Collection XXXX Act XXXX XXXX ( XXXX ) and XXXX XXXX ( f ) due to identity theft and lack of verification. Demands for XXXX XXXX Removal and Blockage : Remove and block all fraudulent accounts and unauthorized inquiries from my credit file across all XXXX bureaus. Ensure that these accounts and inquiries are not reinserted without proper validation as required under XXXX XXXX. XXXX ( b ). Written Confirmation : Provide written confirmation of the removal of these accounts and inquiries along with updated copies of my credit reports. Thorough Investigation : XXXX a full investigation into how these fraudulent accounts and inquiries were recorded without my consent. Provide findings in writing, including all requested verification details, such as contracts and signatures. Compliance with Identity Theft Protections : Implement fraud alerts and provide me with identity theft resources as mandated under XXXX XXXX. XXXX ( XXXX ). The continued noncompliance by Equifax, TransUnion, and Experian has caused significant financial harm and distress. The reinsertion of fraudulent accounts and inquiries without proper validation exacerbates these violations. Given the CFPBs history of legal action against these credit bureaus for similar misconduct, I urge immediate enforcement action to ensure compliance with federal law and provide appropriate remedies under XXXX XXXX. XXXX and XXXX for willful and negligent violations. Your intervention is necessary to ensure these XXXX  are held accountable and that my credit report is permanently corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation