Consumer complaint received 2026-01-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Company communicating payment assistance or payment extension options
Company: OneMain Finance Corporation
State: UT

Complaint narrative:
I never got a repossession notice as a matter of fact it was I think XX/XX/XXXX or XXXX of XXXX  it was on a Wednesday where it was picked up and that Friday I was scheduled to make an automatic payment or pay through my card or through my bank it's usually through my bank and I had spoken to the young lady and she was supposed to call me at work to get it I guess the information from me so it could automatically go through it was at a new job I was there maybe two or three weeks I don't know if she called or not I would call back and it was a difficult to get a hold of her and I just kept leaving messages and when I had also talked to her and she said after I made that payment on Friday they would schedule a 30-day extension because they knew I was going through something difficult and they were working with me to get everything recovered I'd always made payments you know good and timely before I had this difficult time and so they were making these payments and working with me on it and I did not realize until I was looking at this complaint about a notice for repossession I never got one of those and I didn't even realize that I never got a notice for repossession and it's a matter of fact when the man came to pick up my vehicle early that morning or I'm not sure what time it was I said could you hold on a minute I want to call the company that I'm working with because I'm supposed to pay it in two days when I get on Friday we already have this worked out and I've already spoken to them on the phone he refused to let me speak to them he refused to let me call them and he would not stop doing what he was doing and then when I called them they said they would not let me try to pay the amount due on it they wanted me to pay {$14000.00} on it. I started calling them and they said that it was going to be adjusted off or something to that effect because it was a miscommunication they completely admitted that it was a miscommunication and then after that I talked to them I quit getting bills for probably a year or so then when I got a bill again I got one for {$14000.00} and I was going to call them and I talk to them about it and the bill was stolen out of my vehicle and I was going to put in a complaint so I didn't do it right away but I called again it was just stolen out of my vehicle again they added a {$4000.00} on to it here recently and I do not agree with that and I do not think that should be done if you guys can not resolve this I'm going to take it to the next level to the Federal trade commissioner to the department of Justice I think there's something else going on here there was stuff stolen which is not really relevant to you but a lot of things have happened since I lived in that place that have been highly illegal and the downfall of my career and my medical care and I would really like to get this resolved because there was no way that this should have been done this way I've never had this happen to me like this where you know I could not work this out I was out there talking to him and he wouldn't even let me call the company.

Company response to consumer: Closed with explanation