Consumer complaint received 2025-07-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
In summary, Three tickets to a convention called XXXX were purchased by my XXXX XXXXXXXX XXXX XXXX XXXX. The Convention is XX/XX/XXXX - XX/XX/XXXX in XXXX XXXX, NV for a total purchase price of {$5200.00}. Capital One informed me they could not do anything, unless I agreed to prosecute my daughter. I accepted this, and agreed to wait for the tickets to come in the mail and I hoped to resell them or attend. 

I began to notice on the XXXX XXXXXXXX app there is no purchase history for the XXXX event or tickets under my account. The same account Capital One paid XXXX XXXX  from. I called Capital One and asked them to help get the tickets for me. XXXX XXXX NEVER provides them with tickets. They actually send a false account number, tickets to a totally different event, and an event that occurred last year. I have never heard of the event in question nor attended ( it was a XXXX and XXXX game in XXXX ). 

In addition, tickets sold out XX/XX/XXXX and still I had no tickets. XXXX XXXX would not provide tickets to Capital One, to me, and there was no order history of tickets being purchased by me to the event. This was made clear also in the next few days when they state they have no record of ever doing business with me. 

Despite this, Capital One refuses to refund my money. I now have XXXX tickets, no account number and am out {$5200.00}. I go back and forth with Capital One and finally, a customer service representative informs me that Capital One is partnered financially with XXXX XXXX 

I began to contact XXXX XXXX For days they say that they have no history of ever doing business with me nor of receiving payment from the Capital One account I provided. Then I submit a screenshot of the dispute I filed with XXXX XXXX Within hours I received an email from a separate department at XXXX XXXX  staging. We resold your tickets and they resold for less than half of what you paid. Expect a refund within XXXX amount of days. 

I never received any tickets, I never saw proof that tickets ever existed, and neither did Capital One. Then they say they sold my tickets after I filed a dispute with Capital One asking them to get my purchased tickets. They never told Capital One they were reselling my tickets, nor did they tell me. 

It is the perfect scam. Selling my tickets because I filed a dispute with Capital One? I only filed a dispute with Capital One because you would not provide me with the tickets I purchased from you and that is not legal nor is it a reasonable action to take. 

I have attached communication between myself and Capital One and XXXX XXXX Please, if I am leaving out any proof of these claims allow me to provide it. Most of this communication occurred on my cell phone while I was working out of town. I am frustrated to say the least. I know now they scammed me and they are stringing me along and there is nothing I can do. Their business practices, to say the least, are deceptive and I am not the only person. It is a scam they are documented as doing, and Capital One will do nothing because there's a clear conflict of interest. They stole from me. 
Communication between Capital One XX/XX/XXXX {$5200.00} was paid to XXXX XXXX 

Payment was made via my Capital One credit card. 
The purchase was for three ( 3 ) tickets to a convection called XXXX in XXXX XXXX, NV XX/XX/XXXX - XX/XX/XXXX. 
XXXX is a three day convention, much like a XXXX. 

XX/XX/XXXX I contacted XXXX XXXX 
I have now noticed a charge was made on this credit card and ask for clarity. XXXX XXXX explains there is a no refund policy once tickets were purchased, even if the purchaser was not of legal age and did so without consent. 

XX/XX/XXXX I contacted Capital One and I am told the same information as above. 
Capital One refuses to act on my behalf. 

XX/XX/XXXX Capital One formally notifies me they will not intervene with XXXX XXXX 

XX/XX/XXXX XXXX tickets are now sold out. XXXX XXXX informs all consumers tickets can no longer be purchased. I login to XXXX XXXX and still, no order history of my purchase to XXXX XXXX  for 3 day XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX 

I contacted XXXX XXXX  but without an account number you can not speak to a live person and receive support for your inquiry. There is no account number. There is no history of purchasing XXXX XXXX ( I know now the tickets were never ever purchased ). 

I contacted Capital One. I explain that I have not received any XXXXXXXX XXXX my purchase history does not show up in the XXXX XXXX app, and I can not speak to a XXXX XXXX  personnel because there is no account number. 

I filed a claim with Capital One asking them to retrieve the XXXX tickets I purchased to XXXXXXXX XXXX XXXX XXXX 

Capital One finds in my favor with the stipulation that XXXX XXXX will be paid if they provide the tickets I purchased in the amount of {$5200.00}. 

XX/XX/XXXXXXXX XXXX XXXX responds to Capital One. 
They provide a screenshot of the following : A purchase in the amount of {$940.00} to a XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX game on XX/XX/XXXXXXXX XXXX XXXX 

I responded to Capital one with the following : This is not the event I purchased. 
This is not the amount that I paid This event took place last year The account number they provided you does not exist I submit this information with proof to Capital one. Same day. 

XX/XX/XXXX Capital One finds in favor of XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I contact via writing and telephone Capital One I resubmit proof that XXXX XXXXXXXX  never provided tickets to me, nor did they provide proof of the tickets I purchased. 

XXXX provided Capital One with a false account number XXXX XXXX submitted a receipt for a XXXXXXXX XXXX XXXX XXXX submitted a receipt for an event that occurred in XXXX XXXX XXXX submitted a receipt for an event that is a different amount than what I paid to them. 

I have never attended a XXXXXXXX XXXX XXXXXXXX game in my life. 

XX/XX/XXXX - XX/XX/XXXX Capital One received proof of every claim I have made above and they continue to find in favor of XXXX XXXX. 

Finally they state that they will not be involved due to 60 days passing from the time of purchase. However, the purchase was made in XX/XX/XXXX and the initial dispute was filed with Capital one on XX/XX/XXXX and as you can see, they intervened for nearly two months. Despite evident fraud and deceptive business practices by XXXX XXXX and a clear failure to deliver a product to the customer, they find in XXXX XXXXs favor. 

XXXX XXXX XXXX Of note, after XXXX XXXX provided false account numbers, receipts and such as indicated above, they never responded once more to Capital One. Capital One never asked them for correct information or a request for accurate purchase history and customer history. 

TO DATE : I have never received tickets from XXXX XXXX XXXX XXXX has never shown proof of tickets purchased to Capital One XXXX XXXX has never shown proof of tickets purchased to this customer I have been made aware of a partnership between Capital One and XXXX XXXX ( see attached ). 

I now know this company has a long documented history to which they have been complained to by the DA, FTC, XXXX and such for this same scam,. MY tickets never existed. They stole {$5.00}, XXXX from me. They never had the tickets. They string me along and provided XXXX proof, even lied to Capital One. Capital One is in partnership with them. They wont take care of this. It is a conflict of interest. They said for months they had no record of my account and then one day said, we found you, we sold your tickets, here is {$2700.00} less than you paid because we sold them for less without your knowledge and have a nice day. Its just a scam.

Company response to consumer: Closed with explanation