Consumer complaint received 2025-11-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
SUBJECT : Formal Complaint Unlawful Closure of XXXX Accounts on XX/XX/XXXX After 6 Years of Perfect Payment History Due to {$190.00} XXXX XXXX CFPB Complaint Submission XXXX XXXX Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX  XXXX, Iowa XXXX Via Online Portal : consumerfinance.gov/complaint Re : Capital One N.A. Wrongful Closure of Accounts Ending in XXXX, XXXX, XXXX, XXXX, XXXX My Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : XXXX Email : XXXX Capital One Account Numbers Affected : 360 High-Yield Savings : Ending in XXXX SavorOne Credit Card : Ending in XXXX XXXX Credit Card : Ending in XXXX BJs One Credit Card : Ending in XXXX Kohls Credit Card : Ending in XXXX Dear CFPB Complaint Analyst, I am filing this formal complaint against Capital One N.A. for unlawfully closing XXXX of my accounts on XX/XX/XXXX after XXXX years of perfect, on-time payments due to a {$190.00} XXXX transfer that XXXX XXXX XXXX sent me, then falsely disputed as fraud after a personal falling-out. We no longer speak. 

Timeline of Events Early XX/XX/XXXX : XXXX XXXX XXXX sent me {$190.00} via XXXX from his Capital One account to my Savings ending XXXX. I accepted the transfer in good faith. 

35 days later : XXXX XXXX became upset because I did not give his mother a ride to work, and filed a fraud claim with Capital One, falsely alleging the {$190.00} transfer was unauthorized. 

Mid-XXXX XXXXXXXX : Capital One reversed the {$190.00} from my savings account without prior notice or opportunity to respond. 

XX/XX/XXXX : I received identical closure letters for all XXXX accounts ( see attached ), stating : Capital One has observed activity inconsistent with typical customer account usage. 

No specific violation was cited. | | XXXX XXXX | I called Capital One ( XXXX ) multiple times. Representatives confirmed the closure was solely due to the {$190.00} XXXX dispute but refused to reopen Why Capital Ones Actions Violate Federal Law 1. Regulation E Error Resolution ( 12 CFR 1005.11 ) I was never given written notice of the claimed error before the {$190.00} was debited.

Capital One failed to conduct a reasonable investigation and did not provide written results within 10 business days. 
The senders dispute was not unauthorized use but regret after a personal dispute not a valid basis for reversal under XXXX or XXXX XXXX. 
XXXX. Breach of Contract & Good Faith I have banked with Capital One for six years and made every payment on time XXXX late fees, XXXX overdrafts. 
Closing XXXX credit cards and XXXX high-yield savings account over a {$190.00} incoming transfer is grossly disproportionate and punitive. 
XXXX. FCRA Violation Adverse Action Notice ( 15 USC 1681m ) Closure letters do not specify the inconsistent activity or provide right to free credit report.

4. ECOA Violation ( 15 USC 1691 ) Capital One cited ECOA but failed to provide specific reasons for terminating credit access. 


Final Note This was not fraud. It was a {$190.00} family dispute from someone I no longer speak to. Capital One punished me a six-year loyal customer with perfect payment history without due process. I trusted them to act fairly. 
Please expedite this complaint and compel Capital One to reverse its unlawful decision. 
Thank you. 
Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation