Consumer complaint received 2024-02-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: IL

Complaint narrative:
Let me explain what happened i booked a flight with XXXX  in XXXX of around XXXX dol, ( this is a big amount half of my monthly income to be precize ) I cancelled it about 8 hrs later well on time for their 24 hr cancellation period. 
This was also accepted by XXXX and i received the amount back on my creditcard. 
Several months later i saw that XXXX had randomly charged my card with the same amount again ( i never booked with them after the cancellation ) i opened a dispute with USbank and it was put in their favor without explanation i reopened it and again few days ago it was put in their favor although i spoke with the head of dispute and he told me it was clear it should have been in my favor. 
i don t know what XXXX  failed to see this as theft i even called XXXX ; ' no we can t refund you because there was no booking ' was their answer me ; there was no booking you say but you see i was charged them ; yes but your bank needs to contact us we can t deal with you directly. 
this joke is going on for almost 7months now! 
all XXXX  affiliated transactions on my creditcard ; XX/XX/XXXX i book a flight XX/XX/XXXX i cancelled the flight within 24hr cancellation option and get my money refunded by XXXX  XX/XX/XXXX XXXX  STEALS randomly the exact amount again from my creditcard I repeat i never booked another flight after my cancellation. and little research which US bank claimed to have done would show that i NEVER booked a second flight so no flight number could b shown. A XXXX  could conclude that, but not the US bank dispute department. 

XX/XX/XXXX Us bank sends me the money back during the research of my dispute XX/XX/XXXX the case is decided in XXXX  s favor and the money is taken away from my account again why? nobody can tell me. injustice and THEFT of the highest degree promoted by MY bank what could XXXX show them to proof this wasfair. there is no bookingscode because no flight was booked there is no passenger. no flight. A XXXX  could research that US bank apparently can t figure that out. 

XX/XX/XXXX i reopen the case the money is provisoir sent back to my account during research period XX/XX/XXXX again US bank decides in XXXX  favor and money gets taken again from my account. 
how can they possibly decide a thief is right question number 1 fr any research department would b to see the invoice of that bill with booking code, and XXXX couldn t give that because NO BOOKING WAS MADE even XXXX confirmed that to me when i called them. 
furthermore i screenshot here my booking with XXXX and the cancellation please help me, companies should not get away with random theft like this. i want to sue them in case you can not help me, please tell me where to go this is total burocratic injustice and theft supported by banks! this joke is going on for 7months almost! i don t just want my money back i want additional victim money for the emotional stress, hanging on the phone for hours with dispute center, increase of mortgage because my creditscore that dropped significantly etc i also sent you an email which contains the screenshots

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief