Consumer complaint received 2021-07-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Without even actually verifying the legality of XXXX and their illegal reporting, Experian took 1 day to side with XXXX XXXX who is trying to collect on a loan that is paid off. Also at an interest rate of 138 % illegal in CA. Then you reported falsely. Experian needs to REMOVE XXXX XXXX from reporting credit due to the fraud and lies they have. 

What happened? 

I took out a loan from XXXX  in XXXX. This I should have not taken and the problems with this company has been non stop for 2 years. The loan was for XXXX As of to date I have paid them XXXX Yet they still tell me I owe them XXXX. They never would send statements until all of a sudden in XXXX they sold the loan and then started sending statements which also state this was a 0 % interest rate. They switched websites and deleted all past payment history. For months I requested payment history and disputed every time. Again they ignore. Included in documents you will see every single email they just stop responding on. I requested all correspondence to be done in writing due to all of the harassment and lies they would spew on the phone. Not once taking blame. This type of loan which was at 138 % APR has been illegal in CA since XXXX. I have paid this and then some. I have no issues with any of my other bills or debts. I refuse to pay on an illegal loan they then tried to modified to make legal in CA and still can not get this straight. They ignore all emails. They refuse to have any documentation or correspondence in writing because they know this loan is illegal and still expect me to pay and ignore my disputes. While ignoring my requests they then illegally report the loan as 120 days on my credit report instead of responding to me. This company is corrupt, predatory and illegally doing financial business in CA and trying to collect more than the legal amount in CA. I also had XXXX contact me in XXXX XXXX XXXX XXXX Fri, XX/XX/XXXX, XXXX XXXX  to LM.Correspondence I JUST saw this today On Mon, XX/XX/XXXX, XXXX XXXX  XXXX wrote : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX RE : Loan No. : XXXX Total Amount Due : {$2200.00} Re : SETTLE IT, and SAVE up to {$1500.00} Dear XXXX XXXX : Were offering you this one-time opportunity to settle your unpaid balance and save up to approximately {$1500.00} on your LoanMe loan. Currently, you have 27 monthly payments of {$110.00} remaining on your loan, which adds up to {$3000.00}. We are proposing the following options to settle your loan today : One lump sum of {$1500.00}, due and payable on or before XX/XX/XXXX. This is a 25 % reduction of your current principal balance and would result in a savings of approximately {$1500.00}. Or : Personalized Loan Mod : With little to nothing down, we'll zero out your past due amount, adjust your rate, and drastically LOWER your monthly payment. Plus, when you honor either of these options, we will notify credit reporting agencies that your account has been paid as agreed. You must call our office on or before XX/XX/XXXX to accept this one time deal or this offer will become null and void. There are also several other available options that may fit your current situation. Well listen to your concerns and work with you in every way that we can. All you need to do is contact us at XXXX ext. XXXX. Sincerely, XXXX XXXX XXXX, XXXX XXXX ext. XXXX NOTE : If you fail to make each monthly payment on time, the terms of the settlement will be null and void and you will be responsible for the full amount owed. This communication is an attempt to collect a debt and any information obtained will be used for that purpose. As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. 
I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience. 

The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps. 
Inactive modal What would be a fair resolution to this issue? 
I want this loan removed my EXPERIAN report immediately. As if I am disputing that I consider this paid in full and you are not responding within 30 days you can can not do any of the harm you are trying to do. I will not pay this company any more money. I have nothing late on my credit report but this horrible company. I have paid them over XXXX the loan was XXXX yet they still say I owed them XXXX in XXXX and now owe them XXXX at 0 % interest. Weird. This company has so many 1 star reviews and can no longer do business here because they are awful, predatory, harrassing, and illegal in CA. Remove and have this paid off in full. I want this account gone. I am done paying them. I have paid them. Then they trying to ruin my credit with false statements and this will go into further investigation. They continue to change amounts change interest change names to fit their narrative. This is all not above board, predatory, misleading and illegal. I have lots of emails with them continuing to ignore me but I have to keep it to 10MB

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation