Consumer complaint received 2025-01-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
Thank you! Here 's the updated letter with XXXX 's account number and the additional details included : -- - **Consumer Financial Protection BureauXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX : Concerns Regarding Deleted Records and Fraudulent Activities by Capital One Account Number : XXXX Routing Number : XXXX Dear CFPB Representative, I hope this message finds you well. 

I am writing to express my concern regarding the deletion of records over a five-year period by Capital One. It has come to my attention that these actions may potentially be in violation of several laws, including : 1. **Fair Credit Reporting Act ( FCRA ) ** : This federal law requires financial institutions to maintain accurate records and report information correctly to credit bureaus. Deleting records improperly could lead to inaccurate credit reporting, which is a violation of the FCRA. 
2. **Gramm-Leach-Bliley Act ( GLBA ) ** : This law mandates that financial institutions protect the security and confidentiality of customer records and information. Deleting records without proper authorization or documentation could be seen as a failure to comply with these requirements. 
3. **Bank Secrecy Act ( BSA ) ** : This act requires banks to keep detailed records of transactions to prevent money laundering and other financial crimes. Deleting records could hinder investigations and compliance with this act.

4. **Securities Act of 1933** : This act requires that investors receive accurate and complete information about securities being offered for sale. Deleting records could be seen as a failure to provide accurate information.

5. **Securities Exchange Act of 1934** : This act governs the trading of securities and requires companies to maintain accurate records and disclose material information. Deleting records could be seen as a failure to comply with these requirements.

6. **Sarbanes-Oxley Act of 2002** : This act requires companies to maintain accurate financial records and establish internal controls to prevent fraud. Deleting records could be seen as a failure to comply with these requirements. 
XXXX. **Dodd-Frank XXXX XXXX XXXX and Consumer Protection Act of 2010** : This act aims to promote financial stability and protect consumers from abusive financial practices. Deleting records could be seen as a failure to comply with these requirements. 

This concern specifically pertains to Capital One 360 accounts, including checking, savings, credit, commercial, trade, and auto accountsboth commercial and consumer-related. I have come to understand that there are missing records, interest payments, and entire months completely deleted from these records. 

After months of being told my accounts were closed, I gained access and found that my Capital One 360 card was never deactivated as requested. The one sent to me was just a duplicated account created internally. On XX/XX/XXXX, I was able to log into my account, and the tax statements since XXXX are missing. Records only begin in XXXX, with only three statements available : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Starting in XXXX, the XXXX statement is completely deleted and missing from the records. In XX/XX/XXXX, statements show an incoming payment of {$160.00} from a XXXX XXXX, who I suspect is XXXX XXXX, who is on a recorded deed for XXXX XXXX, a management company for the XXXX XXXX on XXXX and XXXX XXXX XXXX XXXX, Arizona, XXXX for the low price of only a consideration of {$10.00}. 

Moving on to XXXX, the XXXX and XXXX statements are missing, with my daughter 's birthday in XXXX. For XXXX, only XXXX statements are available for the whole year : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. All XXXX and XXXX statements have been deleted. There are also connected accounts that Capital One allowed money transmissions to and from, with months before and after missing from records. 

This indicates potential money laundering and cooking of books, in violation of the laws cited and potentially more, including identity theft, marriage fraud, mortgage and real estate conversion, and debt creation by setting up known imposters to create defaults on mortgages in Americans ' names in jurisdictions they do not reside. 

Additionally, Capital One has reported several data breaches to the XXXX SEC, including : - XXXX XXXX XXXX XXXX : A hacker gained access to XXXX XXXX Capital One credit card applications and accounts. This incident was detailed in the article " XXXX hack, XXXX XXXX people : Capital One ensnared by breach '' by The XXXX XXXX. The breach included information dating back to XXXX for commercial accounts, which could have significant implications for national security due to the potential exposure of sensitive business information and financial transactions. 
- XXXX XXXX Data Breach Update** : On XX/XX/XXXX, Capital One discovered that approximately XXXX XXXX credit card customers or applicants ' Social Security XXXX were XXXX during the XXXX XXXX incident but were not previously known. 
- XXXX XXXX XXXX XXXX : Capital One experienced a significant service disruption affecting customers ' ability to access deposits, payments, and transfers due to a technical issue with a third-party vendor. This outage lasted for several days and caused frustration among customers. 

Furthermore, I have been confused about who can assist me in these matters because I have come to find many open and duplicated accounts across various banks and institutions with these exact same issues. In most cases, I have been shut out from accessing my accounts completely, with misinformation and outright lies from representatives. For instance, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ), and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have been particularly problematic. 

This letter is from XXXX XXXX XXXX, residing at XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX. I can be reached at XXXX ; however, he believes his devices may be compromised. For the record, he is a white male who has never been married and is straight. 

Given the potential implications, he would appreciate it if you could provide further clarification on this matter and what steps are being taken to address it. 

Thank you for your attention to this issue. 

Best regards, XXXX XXXX XXXX

Company response to consumer: Closed with explanation