Consumer complaint received 2025-04-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, XXXX  XXXX RE : FORMAL COMPLAINT AGAINST EXPERIAN AND XXXX XXXX Account Number : XXXX To Whom It May Concern : I am writing to file a formal complaint regarding multiple serious violations of federal consumer protection laws by both Experian Information Solutions, Inc. ( XXXX Experian XXXX ) and XXXX XXXX ( " the Furnisher '' ) concerning the above-referenced account. Despite my formal disputes, these entities have failed to comply with their statutory obligations under the Fair Credit Reporting Act ( FCRA ), Equal Credit Opportunity Act ( ECOA ), Truth in Lending Act ( TILA ), and related regulations. 

# # FACTUAL BACKGROUND On XX/XX/XXXX, an account was opened with XXXX XXXX. This account was subsequently charged off with a claim of {$400.00} written off. The account status was updated in XX/XX/XXXX. According to Experian 's records, the account was " purchased by another lender. '' I formally disputed this account with Experian, who claims to have processed my dispute in XX/XX/XXXX, but reported " This item remained unchanged from our processing of your dispute. '' # # VIOLATIONS OF FEDERAL LAW AND RELATION TO CURRENT CFPB ENFORCEMENT ACTION I wish to note that my complaint directly aligns with the Consumer Financial Protection Bureau 's current lawsuit against Experian filed on XX/XX/XXXX, for " sham investigations of credit report errors '' ( CFPB v. Experian ). In this lawsuit, CFPB Director Rohit Chopra specifically stated that " When consumers disputed errors on their credit reports, Experian conducted sham investigations rather than properly reviewing the disputes as required by federal law. '' This federal action directly parallels my experience. 

# # # 1. FCRA Violations ( 15 U.S.C. 1681 et seq. ) Both Experian and the Furnisher have violated multiple provisions of the FCRA : a. **Failure to Conduct Reasonable Investigation ( 611 ( a ) ) ** : Experian 's notation that the " item remained unchanged '' demonstrates a failure to conduct a reasonable investigation of my dispute. This constitutes a violation of FCRA 611 ( a ) ( 1 ) ( A ). 

b. **Failure to Report Account Transfer Properly** : The simultaneous reporting of " charged off '' status and " purchased by another lender '' violates FCRA requirements for accurate reporting under 623 ( a ) ( 1 ). When an account is sold, the original creditor must cease reporting and the new owner must begin reporting with the appropriate acquired indicators. 

c. **Duty to Delete Unverifiable Information ( 611 ( a ) ( 5 ) ) ** : If the account information could not be properly verified during the reinvestigation process, Experian was required to promptly delete this information from my file. 

d. **Failure by Furnisher to Conduct Proper Investigation ( 623 ( b ) ) ** : The Furnisher has failed to properly investigate and report the results of my dispute as required by 623 ( b ) ( 1 ). 

# # # 2. ECOA Violations ( 15 U.S.C. 1691 et seq. ) The reporting practices related to this account also violate the Equal Credit Opportunity Act : a. **Failure to Provide Adverse Action Notice** : The charge-off constitutes an adverse action requiring specific notifications under Regulation B ( 12 CFR Part 1002 ), which appear to have been omitted. 

b. **Record Retention Violations** : The Furnisher has failed to maintain proper records related to the account as required by Regulation B, 1002.12. 

# # # XXXX. TILA Violations ( 15 U.S.C. 1601 et seq. ) The handling of this account further violates Truth in Lending Act provisions : a. **Debt Transfer Notification ( 131 ) ** : TILA 131 requires specific notifications when debt is sold or transferred. The vague notation " purchased by another lender '' without proper disclosure to me of the new creditor violates this provision. 

b. **Account Termination Procedures** : The charged-off account requires specific TILA disclosures regarding account termination that were not provided. 

# # # 4. XXXX XXXX Format Violations The technical reporting of this account violates the industry-standard XXXX XXXX Format : a. XXXXContradictory Account Status Codes** : The simultaneous reporting of " charged off '' and " purchased by another lender '' violates XXXX XXXX specifications which require distinct coding paths. 

b. **Consumer Information Indicator ( CII ) Code Omissions** : The report fails to display proper dispute flags using the Consumer Information Indicator codes required by XXXX XXXX XXXX 

XXXX **Special Comment Code Misuse** : The account transfer requires specific XXXX XXXX Special Comment Codes that appear absent from the reporting. 

# # REQUESTED RELIEF Due to these multiple, serious violations, which mirror the exact conduct currently being prosecuted by the CFPB in federal court, I request : 1. Immediate removal of this account from my credit reports at all credit reporting agencies ; 2. Notification to all persons who have received my consumer reports containing this inaccurate information within the past 6 months ; 3. A corrected credit report sent to me verifying the removal of this information ; 4. Expedited handling of this matter given the documented pattern of violations already recognized by federal regulatory authorities ; 5. Any other relief deemed appropriate under the circumstances, including consideration of this matter for inclusion in the broader enforcement action currently underway. 

The violations outlined above are not mere technicalities but represent substantial failures to comply with federal consumer protection laws. These violations have materially harmed my credit standing and my ability to obtain credit on favorable terms. My experience appears to be part of a systematic pattern of violations that the CFPB has identified as " threatening consumers ' access to credit, employment, and housing. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation