Consumer complaint received 2024-09-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: CO

Complaint narrative:
Description of complaint : So I just started with Sofi to be my investment brokerage, and they are absolutely not the nicest people with antiquated systems for active investors like myself. He always for some reason uses software from XXXX Everytime that I tried to ACH money to them which is ready to use immediately up to {$500.00}. So yesterday I attempted to make a transfer to SOFI. The screen didnt displayed my actions. I kept doing it like XXXX with XXXX XXXX less than {$500.00}, {$490.00}, {$490.00} and so forth. I could not see or the funds that are usually ready immediately for use so I kept doing it thinking it was my app malfunction. So whatever, this morning I woke up to see all these unintended errors on the ledgers for like XXXX. And a {$30.00} return check fee. I called them 30 minutes before the market opened to find out what is going on. The rep was not really have a sense of urgency to help or for that matter, no one cared. Mangers are never around and they will return my call within 24-48 hrs. My account XXXX, and brokerage accts were halted. First they told me it was the XXXX XXXXor my retail brokerage account nameduncle. Then told me that my checked cleared and he removed my {$30.00} returned ck fee. Yet my account is being investigated for what I told them. Rude snobs wont even look at the ledger with me as I told him this is the first time I saw these unauthorized ACH from my bank to XXXX. Is it because I am XXXX and have an accent with beginner trading experience. I just learned XXXX weeks ago and was so happy someone taught me what a XXXX is. I understood and t hold me my XXXX would be on hold for 90 days. Ok, no big deal because it did not affect my retail or traditional IRA. since then I have been educating myself some knowledge. I did not do any PDT on my retail or traditional IRA. The market is very volatile these days a mind I am in a panic. Just took XXXX XXXX because they put me in investment jail. What is there to investigate when I told you what happened and you are my fiduciary maybe. 
Account/Order/Tracking number : So I am waiting for the manager to call me back when he feels like it. I never used there money and if their systems were up to date, I would see the error yesterday and not be in this XXXX XXXX XXXX XXXX  Those XXXX and entitled privileged white reps controlling the fate of my money as the market is opened. I have no rights to buy and sell, they told me. XXXX Desired settlement : Unhalt my retail account please. XXXXXXXX XXXX  I did wrong because I didnt know such thing as PDT etc. so the rep from last week told me to sign a form I would not do it again. I did and sent the documents back to him 6 different ways till Sunday and still to this day it is not resolved for the XXXX account which I dont really care about because it is for retirement. I sold my XXXX XXXX and it was like {$700.00} ish and processed the withdrawal into my SOFI checking account so I can use it towards my retail brokerage to buy and sell. I wont be silent, canceled, or intimidated. it is very XXXXXXXX XXXX XXXX  and does not take a XXXX diploma student to resolve the issue so that the investor can buy/sell. They are like a XXXX XXXX  not helping the investors and only using my minority status and beginning knowledge to invest. 
NOW THEY ALSO FRoze mySOFI CHECKING ACCT.

Company response to consumer: Closed with explanation