Consumer complaint received 2024-02-03 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: MN

Complaint narrative:
The company is Paypal. On XX/XX/24 I received an email from Paypal that I had a new invoice. I have not used PP in a long time. I went online and there was an invoice requesting {$590.00} to be paid to some guy. In the invoice was a statement that if I did not make this transaction to contact the fraud line and a number was given. So, I called it. It turned out to be the scammers who got into my computer. I was able to shred their XXXX and I deleted my bank card from the PP site. Then, 150 invoices showed up and my card was back. I deleted it again and I got a number to PP fraud, the real number and I sent messages on PP account. They first wanted me to send the invoice to resolution to dispute it. 150 of them! NO. Then they opened a case, XXXX XXXX They froze my account and said they would be working on it. I told them I wanted my account closed, period. NO. Then, a XXXX account showed up on PP and I deleted that. I go in all the time to make sure things are not there. I have changed my password numerous times and I set up two step verifiations. As of today, XX/XX/24, they have not removed ANY of the fake invoices on my account. They have a lengthy message chain going back and forth with me that I can not seem to find on PP now. I got a message that my account had been restored. However, they wanted me to upload a photo of myself for security purposes. Really? Like I would even trust any message on PP. I said NO, close my account. They have not. Today, I got an email from them with this message # XXXX saying they needed info from me as they noticed suspicious activity on my account. Really? I went into the account and they again want a photo of me AND they want me to update my security info which includes my current password, new passwords and new security questions and answers. I will NOT provide any info on a corrupted company site like PP. They have not removed the fraudulent invoices. They said I could not close my account as there was a {$2.00} credit on there. I do not know where that came from. I said I am not giving them an account to credit that to, that they could keep it and CLOSE MY ACCOUNT. They said I could give it to charity. Okay. I tried to do that, but you can't donate that money to charity without adding a bank card or account. Nice try. If a company can allow scammers to just do what they want on your personal account, they can not be trusted with any information and I have no reason to believe that PP itself is not part of this. The scam number for fraud listed on each invoice is XXXX. The man identified himself as XXXX XXXX. Fake. The supervisor was XXXX and he gave a call back number of XXXX. I was shredding their bot while I got this info. It is all probably changed by now. I have literally spent hours and hours with banks, online and on the phone and in person, changed oodles of passwords, set up all kinds of new security and yet the company that let all of this into my life DOES NOTHING, but make things more difficult for me.

Company response to consumer: Closed with explanation