Consumer complaint received 2025-07-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: U.S. BANCORP
State: OR

Complaint narrative:
I have had fraud happen in XXXX separate accounts with US Bank. Since XX/XX/year> Until XXXX XXXX I have had fraud on my account XXXX different times XXXX times in my first account and the fifth time in my second account. All XXXX times I reported the unauthorized fraud to US Bank fraud department. The first XXXX fraud transactions was when someone paid their XXXX bill XXXX separate amounts from my debit card their XXXX bill twice once was for {$100.00} and another one I think was {$140.00}. US fraud did refund my amounts for those XXXX transaction amounts. The third was for {$140.00} dollars and US bank has taking money out of my account for that the amount and has not refunded my money The XXXX  time was for {$490.00} dollars was taken out of my account. they refunded me the money but then they reverse the refund and took the money out of my XXXX deposit the fifth time was for {$78.00} this was done on my second account and they refunded me the money for that. My account continues to be hacked into and I tried to explain to US Bank that all these transaction have been fraud, but they have not cooperated with me. they still owe me the {$490.00} and {$140.00} back into my account for tthese amounts amount I have had fraud all XXXX times XXXX transactions refunded and XXXX not have I talk to US Bank in the free aud department, they give me misinformation incorrect information and not consistent with the information that theyre giving me each person gives me a different scenario about how theyre handling my case They said they were gon na refund my $ XXXX a provisional while they look into my case, but every time I talk to each person to call to find out when my money is gon na be in my account XXXX person told me that they are not gon na give me the provisional credit. Another person told me that it will be back in my account XXXX to XXXX business days, and several other people told me XXXX business days Im always on hold for several minutes up to hours The fifth time my account was the was for {$70.00} an once again they refunded my money on that account and ruled in my favor. This was done in account ending in XXXX The {$140.00} was taken out of my account. They refunded my money but then once again took it back out again. I have had fraud happen in my account several times the bank is continuously, giving me miss affirmation on how they handled on my case and I feel like US Bank as their customer have not supported me as all these cases I have told them Ive been fraud and I have yet to receive {$140.00} and my {$490.00} refunded back into my account and that is all the money that I have left for the rest of the month. I do not have money for food and I dont have my household items because they still have my money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief