Consumer complaint received 2025-07-14 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Excess mileage, damage, or wear fees, or other problem after the lease is finished
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OR

Complaint narrative:
To whom which may concern : I am writing to formally dispute and demand immediate reconsideration of the excess wear and tear charges applied to my lease return of the XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, lease account XXXX, which was returned on XX/XX/XXXXXXXX  in accordance with all contractual obligations. Your final assessment lists {$1300.00} in charges for gouged wheels and worn tire, which I categorically dispute. 

The vehicle was returned in excellent condition with only XXXX miles, and I have clear, time-stamped photographic and video documentation taken at the time of return showing that the tires and rims were all in good condition and well within XXXX lease return guidelines below : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  : Tires with less than XXXX ( or XX/XX/XXXX ) tread depth. Tires that have sidewall damage ( which includes plugs and cuts ), bulges, or exposed cords. Tires that are mismatched : Tires on each axle that are not the same size, brand, model, type and/or speed rating, and equivalent in quality and performance to the original tires. Spare tire and rim ( or inflation kit for those vehicles without a spare tire ) that are missing or not in operable condition. If you plan on replacing the tires on your vehicle, contact your XXXX XXXX XXXX. Additionally, please note that if your vehicle came equipped with run-flat tires, the replacement tires must also be run-flats. 
Wheels : Wheels that are cracked or bent. Rims that are bent or have breaks ( regardless of size ). Wheels that weren't originally equipped with the vehicle at the time of delivery. 

As you can see, there is a {$400.00} charge for XXXX and XXXX gouges on the wheels, which should be considered normal wear and tear. I did not see any mention of wheel scratches or rash in the guidelines. 

Additionally, the {$200.00} charge for a single plastic wheel cover is absurd. The damage to the wheel cover is the result of the XXXX XXXX feature in the XXXX XXXX. I did not find any guidelines regarding wheel covers in XXXX return criteria, and the car would drive perfectly fine without the cover. 

There was no cut on the tire when I returned the vehicle. Furthermore, both of the front tires were measured evenly at XX/XX/XXXX using my own gauge. Please see the attached photos. The car only has XXXX miles, and the tires should not be worn down to this extent. Could you also provide formal certification for the gauge used to measure my tire tread in the photo? 

I expect a prompt resolution and receipt of the revised final invoice reflecting these changes. If these charges are not removed, I request a detailed explanation as to how they align with Lucids published wear and tear standards. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation