Consumer complaint received 2024-03-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Nelnet, Inc.
State: GA

Complaint narrative:
On XX/XX/2018 I was checking my Consumer Credit Profile and Notice Creditor by the name of Nelnet Inc was on my profile regarding Student loan. I never had a Student loan with Nelnet Inc nor given written or oral consent for any type of disclosure. Based on the Master Promissory Notes ( see attachment ) Nelnet was never Guarantor, Program or Lender Identification on my Student loans. While doing further digging into Nelnet Inc looking at their Prospectus report in which I obtained from the SEC XXXX Securities Exchange Commission ) I discovered that Principal Parties and Dates Issuing Entity-Nelnet Student Loan Trust XXXX, Sponsor-Nelnet, XXXX, Depositor- Nelnet Student Loan Funding, LLC, Master Servicer and Administrator- National Education Loan Network, XXXX, Subservicer-Nelnet XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX Delaware. The notes are debt obligations of the issuing entity and will be issued pursuant to an indenture of trust. The notes will receive payments primarily from collections on a pool of student loans held by the issuing entity. Nelnet Student Loan Trust XXXX is a Delaware statutory XXXX formed pursuant to Chapter XXXX of Title XXXX of the Delaware Code XXXX the operations of which are limited to acquiring, holding and managing student loans originated under the Federal Family Education Loan Program ( FFELP ) and other assets of the trust, issuing and making payments on the notes and any other incidental or related activities.Nelnet, Inc. will act as the subservicer with respect to the trusts student loans and will enter into a servicing agreement with XXXX XXXX XXXX XXXX XXXX Inc. pursuant to which it will assume responsibility for servicing, maintaining custody of and making collections on the trusts pool of student loans. Under the master servicing agreement, in the event that a student loan is denied the benefit of any applicable guarantee due to a servicing error, the master servicer will cause the subservicer to reimburse the trust for principal and interest due on the affected student loan, less the amount subject to the risk sharing provisions of the Higher Education Act. In the event that the subservicer fails or refuses to purchase a student loan as described above, XXXX XXXX XXXX XXXX XXXX XXXX is obligated to so purchase the student loan. See The Student Loan Operations of Nelnet Student Loan Trust XXXX Servicing of student loans in this prospectus supplement. Nelnet XXXX XXXX ( Nelnet ) is the subservicer of the student loans pledged as collateral for the notes, and is the parent company of XXXX XXXX XXXX XXXX XXXX XXXX, which acts as master servicer and administrator of the trust estate. Based on information from Top Class Actions Nelnet faces a class action lawsuit alleging the lender falsely represented affiliation with the U.S. Department of Education, violating federal and state debt collection laws in regards to student loans. Nelnet misled them to believe their Nelnet loans were backed by the federal government but in fact were not. The class action lawsuit further claims that Nelnet violates both the Fair Debt Collection Act and Floridas Consumer Collections Practices Act by by threatening to collect a debt when such person knows that the debt is not legitimate and asserted the existence of some other legal right when such person knows that the right does not exist. 
Nelnet Student Loan Funding, LLC did send me a 1099C ( see attachment ) Cancellation of Debt in which I recevied because ( IRS ) a federal government agency or an applicable financial entity ( a Creditor ) has discharged ( canceled or forgiven ) a debt you owed or because an identifiable event has occurred ( G-Decision or Policy to discontinue collection ) that either is or is deemed to be discharged of a debt of {$600.00} or more ( Amount of debt discharged XXXX ). My Consumer Credit Profile with XXXX, XXXX and XXXX needs to be update immediately that the debt is paid in full/ paid as agreed. This has been a big nightmare and has jeopardize my credit worthiness, caused embrassment for not being able to quailfy for real property purchases and more. If the information isnt removed immediately I will have to send the information over to the Securities Exchange Commission.

Company response to consumer: Closed with explanation