Consumer complaint received 2025-12-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
On XXXX XXXX, XXXX, 2 fraudulent wire transfers by unknown hackers went through my bank checking account. I knew about the first one and actually believe it was an error on my part, but the second one, for the same amount to a different person, state, bank, etc. I did NOT know about until I physically went to my bank. Both wire transfers were for {$13000.00}. I will accept responsibility ( even though I had a XXXX at the time and no one was at home to help me ), but have requested that the bank refund me the second wire transfer that I was not contacted by their Fraud Dept. I immediately filed a report to the XXXX XXXX Sheriff 's Department on that same day and filed and incident report # XXXX to Deputy XXXX XXXX Badge XXXX and sent him screen shots of the phone # s used by the hackers and other information they required. I updated the phone # s as they appeared on my XXXX. Their fraud dept. would not investigate it because it took place outside of XXXX XXXX. I also spoke with the Chase bank 's Fraud Dept. I also sent both of these departments the actual bank statement showing the 2 wire transfers after I got them from my bank. We ( my husband and I ) also had to get new credit cards as they were hacked as well. I closed all checking accounts, opened new ones and changed all passwords. I also took most of what was left in both accounts out and put it in a secured liquid money market. I filed an IC3 complaint on XX/XX/XXXX submission # XXXX and updated it on XX/XX/XXXX # XXXX when the bank gave me more information.I also filed a complaint with the XXXX XXXX XXXX on XX/XX/XXXX complaint # XXXX, that was forwarded to XXXX XXXX  Head Quarters because the complaint was outside of XXXXXXXX XXXX. jurisdiction. Once the report reached the main headquarters of my bank, J. P Morgan Chase, I received a call on XX/XX/XXXX from The Chase executive office ( phone : XXXX ext. XXXX, ) XXXX, XXXX # XXXX, stating that she ( or they ) were investigating the case and would get back to me. So far I have not heard back. I did find out from my local Chase Branch that the transfer took place at the XXXX Wire House, routing # XXXX in XXXX. It baffles me that XXXX XXXX would give that much money to someone without ID and had a bank account that they immediately closed, and no one knows who the person ( s ) were., esp. when the 2 wire transfers were sent to different people at XXXX XXXX banks with transaction # s and city and states that were both fraudulent and did not exist. I have since taken my computer to my XXXX XXXX that I pay for yearly to have it checked and cleared. I also already had XXXX, but added XXXX and XXXX XXXX as well for freezes on my credit reports. I also now pay for XXXX services on my XXXX and XXXX XXXX. I don't know what more I can do. I'm sure this is happening more and more. If you have any suggestions, please advise. Thanks for any help you can give me.

Company response to consumer: Closed with explanation