Consumer complaint received 2024-05-02 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Navient Solutions, LLC.
State: MD

Complaint narrative:
I am writing to express my concerns regarding the student loan [ predatory ] practices at the XXXX XXXX XXXX Washington XXXX XXXX ), a branch of the XXXX XXXX XXXX XXXX, which have led to significant financial difficulties for my family and I. The servicer they used for XXXX XXXX XXXX was XXXX XXXX. 

Since my initial enrollment in XX/XX/XXXX, I was consistently compelled rather than encouraged to pursue private student loans to finance my education at XXXX. This sense of coercion has led to profound financial ramifications, significantly impacting my financial stability and future prospects. These private loans have been the source of considerable financial strain and has had an exceedingly negative impact on my financial well-being. 

Throughout my tenure at the XXXX XXXX of Washington, interactions with counselors were infrequent, and when they occurred, it was near the conclusion of each academic term. During which the focus was predominantly on securing additional student loans, including private student loans, specifically from XXXX XXXX ( now with Navient ). In retrospect, the emphasis of the XXXX counselors seemed to be on facilitating the acquisition of funds rather than providing comprehensive guidance on the implications and long-term consequences of such financial commitments. 

The XXXX XXXX XXXX Washington guaranteed help and placement of/for XXXX XXXX or XXXX related jobs after graduation in XXXX. I was not helped by XXXX XXXX. I was sent links to XXXX positions that I did not have experience to qualify for. 

The XXXX XXXX XXXX Washington brought in artists that had no degree at all during my years there from XXXX to XXXX, which clearly demonstrated to students in attendance, that a degree would not be necessarily required to succeed in our respective industries. 

The XXXX XXXX XXXX Washington guaranteed help and placement of/for XXXX XXXX or XXXX related jobs. I was not helped by XXXX XXXX. Upon graduation in XXXX, I was emailed links to XXXX positions that I did not have experience to qualify for. 

I was not able to obtain a job in a related field until 4 years after graduation on XXXX XXXX  and had already began paying back loans not using the degree that was given, as well as The XXXX XXXX closing down and not being able to have transcripts to show employers The XXXX XXXX was sued by the federal government and lost, in the amount of {$95.00} XXXX, for fraud with student tuition. 

I had already graduated, but I did not have anything valid to show employers there after. 


I was not able to obtain a job in my respective field of study for 4 years after graduating. I had to take alternative routes to get into the industry that I studied, and was not able to pay back anything above interest on student loans. My credit has suffered due to late payments, forbearances, etc. 

I never transferred, so that does not apply, but, I was not able to obtain official transcripts for the classes I did take. 

The Art Institutes have been deemed irresponsible by the XXXX XXXX XXXX XXXX XX/XX/XXXX, and hereby forgiven loans of all students that attended any of The Art Institutes during the years of XXXX thru XXXX, In which I did attend. I have received documentation for that forgiveness and need private loans to reflect that forgiveness.

Company response to consumer: Closed with explanation