Consumer complaint received 2025-06-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TRANSWORLD SYSTEMS INC
State: WA

Complaint narrative:
XX/XX/year>, I called XXXX to schedule closing my existing customer account on a future date because I was moving. Instead of scheduling the closing of the account, which was paid in full past the requested date, they closed the account immediately without my permission. 

I asked for the problem to be remedied as I still required internet access to perform telework duties for work. I was told there was a way and my information was gathered again but I was not told why. I was given the impression that the account was being restored and was repeatedly told to trust the customer service representative. 

Instead of restoring the account, a new one was created in my name, without my authorization to do so and without them explaining what they were doing or requesting. The effort took about an hour before I finally had internet again, unaware a new account had been created. 

Worst part, there was no cutoff date added to the new account which means not only did they fraudulently create an account in my name, but they also failed to perform the originally requested action! I was told multiple times that this was all good, I did not owe anything, that it was taken care of, and to trust the customer service representative. 

It took a couple months to receive mailed information about the accounts, which was the first time I became aware there were multiple accounts. I was not credited for the first account for the time paid in advance. I had called multiple times to get them to fix their issue and remove the debt caused from their customer service 's incompetence and caused without my consent. The only thing they were willing to do was to close the second account which stopped the debt amount claimed from increasing. There was also another minor related issue that they did resolve but I've forgotten what that was. 

However, after that account closed it was impossible to get through to a person from their electronic customer service call screening system which required an active account 's number. That was the only number for customer service the company had provided to me. I thought that because I couldn't get through that the account issue must have been fixed, otherwise it should have let me get through to a person if there was anything outstanding. 

Months later I received a debt collection email from XXXX providing me with barely any information and informing me that I could dispute the debt claim. I did dispute the claim and provided the above information. At no time did XXXX respond back to my dispute or otherwise contact me, and I assumed the issue was settled. 

Now, a year after my dispute email, Transworld Systems Inc. emailed me and is trying to collect on the same invalid debt. Their email was received at an inconvenient early time while I was sleeping, XXXX XXXXXXXX 

I had no problems for the prior 4 years of internet service with XXXX and this is how they reward me for always paying my bills and specially paying for internet in advance because I was moving and would have other priorities.

Company response to consumer: Closed with explanation