Consumer complaint received 2024-10-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SN SERVICING CORPORATION
State: AL

Complaint narrative:
My email to the company will explain what happened and the actions taken by me and the inaction taken by the company, SN Servicing Corporation. My account # is XXXX. I have been approved for a modification, but no trial payment letter sent or no modification details given. 
I have been working with my asset manager, XXXX XXXX and his supervisor, XXXX XXXX and to settle this matter to no avail. 

Their contact info is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Here is my last email to XXXX and XXXX ___________________________________________________________________ Greetings Hope this email finds you well! 

We spoke last week about the various steps of the modification process and the previous issue of not receiving clear and concise information. We briefly discussed the trial plan & the good faith payment, and I explain that I hadn't received the trial payment letter/package. 
I have been asked to make a good faith payment by XXXX XXXX even though, I haven't received the trial plan packet nor do I have a good understanding of the guidelines & requirements of the trial plan. 
You mentioned that XXXX spoke with my XXXX XXXX, XXXX about my mortgage updates. XXXX and I didn't have the opportunity to speak in detail about the XXXX XXXX  nor the XXXX XXXX nor did XXXX call to update me on his call with XXXX. I called XXXX XXXX only after receiving the official letter that the Modification had been approved. This letter also stated that the trial packet would be sent to me and that I had 14 days from the day received to review & sign. As of today, XXXX XXXX, I have not received the trial payment package/letter. 

I shouldn't be asked to pay any payments nor agree to any plans until I receive the official modification/trial plan letter by certified mail. The time line should not started because I haven't received any information on the trial package. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was told previously that my loan is under XXXX XXXX and I am under a XXXX XXXX 
- Is this above info correct? 
- What is the interest rate, terms, total & monthly amounts outlined during my trial plan? 
- What is the interest rate, terms, total & monthly amounts outlined for final modification? 
- Once the new loan terms take effect, what will my total principal & interest balance be for the XXXX term? 
- Are there any other term options available? 
- Is this a fix rate, balloon rate, or both? 
- What is my current interest rate, loan term, and payoff date & amount as of Monday, XX/XX/year> - What will my interest rate, loan term, payoff dates & amount be when the modification is finalized? ( Estimation is ok ) Requests : A new full amortization schedule provided for the new XXXX XXXX. 
The old amortization schedules attached to my current loan I have requested this several times in past to no avail After speaking with a XXXX XXXX and Hud counselor, we reviewed the XXXX XXXX  guidelines extensively and I was told to used attached guide as reference. I was told to review these resources for the most up to date info regarding my XXXX XXXX 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These were the points discussed : The XXXX plan is 3 months XXXX per the XXXX XXXX. guide. What's your rationale for giving me 9 months? I was told this is not allowed and that the investors only permitted servicers to give a XXXX of 3 months. Only in cases of bankruptcy at the court 's request should trial plans be longer than 3 months. 
There is no mention of a " good faith payment '' as a requirement by investors in the XXXX XXXX guide. 

Several XXXX XXXX. Agents told that the " good faith payment '' was due XXXX XXXX ( this is not I XXXX XXXX or XXXX XXXX requirement ) and that my trial payment would be due on XXXX XXXX. 
If the servicer sends the trial plan on or before the XXXX of the month, the plan is effective the XXXX of the next month and the trial payment is due the XXXX of the next month. 
If the servicer sends the trial plan after the XXXX of the month, the plan is effective the XXXX of the of the month after the next month and the trial payment is due the XXXX of the month after the next month. I am being asked to pay a good faith payment and XXXX trial payments in a time frame that doesn't comply with the XXXX XXXX XXXX XXXX XXXX 

Please keep in mind I told the agents last week that I haven't received my trial plan info and as the date of this email, I still haven't received this the trial plan evaluation notice. 

No payments should be due until I receive and can review this information. I never received a date of when this info will be sent. 

Will SN Corp. follow the official guidelines? Why am I being given extra contingencies that don't XXXX XXXX XXXX 's protocols and guidelines? 


Lastly, is it possible to schedule a conference call to ensure that have all of the important details of this modification & trial plan have been discussed? I would like to invite XXXX, my XXXX XXXX, also. Can the conference call be scheduled for this week ( XXXX XXXX - XXXX XXXX )? Please send your availability. 


Warmest Regards, XXXX XXXX

Company response to consumer: Closed with explanation