Consumer complaint received 2024-12-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Account sold or transferred to another company
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
In XX/XX/year>, I had my phone and wallet stolen. And all the other credit card companies followed, normal procedures and reimbursed. The charges that were made by the individuals that stole the credit cards and debit cards. I filed a police report that said my accounts it all been hacked. It was part of a broader crime ring in XXXX XXXX and in fact, XXXX has changed it software since so that you cant change your password without an hour approval. For just that reason so that people couldnt shadow you get your six digit passcode to your XXXX and then get access to all of your accounts Plus since they stole my wallet they went to the US Postal Service and bought things for a dollar and asked for {$1000.00} of cash back during this chaotic 8 hours from XXXX XXXX  to XXXX. They sent an email to my wife who is a joint account owner asking whether this XXXX dollar withdrawal from an ATM was a proper charge and her not knowing and it being early in the morning and me being asleep in XXXX XXXX said yes. So when I went to file the claims with Chase Bank, they ultimately were all rejected under the presumption that I was behaving fraudulently. I subsequently sent them a copy of the police report and an explanation for which I never received a response and within a few months Chase had closed all of my accounts both a credit card thats linked to a United Airlines account and my bank account at Chase. At the time, I decided it didnt matter and I had other cards. 

For background, I have a over XXXX credit score, I have a net worth in access of seven digits, and Ive never missed a payment on any of my credit cards or mortgages or any other lending based account. 

I thought nothing of it until I recently was given an offer to open it Chase United MasterCard via my United app because the points count towards your status on the airline and they accepted and issued me a new credit card and then this month I received a letter, which is dated XX/XX/XXXX saying they were going to close the credit card account. 

I find this anti-competitive behavior from what is largely a monopolistic bank chase, the largest bank in the country that they have the power to turn off your accounts and enclose your credit cards without any explanation whatsoever, and then on top of it that they would issue the card and let you have it for six weeks and then somehow in their back office process to decide that once again you cant own any accounts with Chase Manhattan bank, which is the largest bank in the country without giving me any explanation whatsoever And not responding to my letters. So most of me thinks its their loss but at some point, the Chase company needs to have some responsibility and oversight for their credit behavior when I clearly have sent them evidence that I was robbed that Ive already absorbed {$5000.00} worth of charges because they were the card that allowed the most Set of ridiculous charges including three transactions for {$990.00} as cash back for the US postal system that this behavior is inappropriate given my 25 to 30 history with the bank and my credit score and the fact that I sent them a letter, for which they never responded, that had the police report and it was an actual theft that I wasnt trying to scam them out of the money

Company response to consumer: Closed with explanation