Consumer complaint received 2025-09-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Bridgecrest Acceptance Corporation
State: TX

Complaint narrative:
Rebuttal to Bridgecrest Response CFPB Complaints Date : XX/XX/year> To : Consumer Financial Protection Bureau From : XXXX XXXX XXXX Re : Complaints # XXXX, # XXXX, # XXXX, # XXXX This rebuttal is submitted in response to Bridgecrests letter dated XX/XX/year>. Bridgecrests statements are contradictory when compared with their own actions and with the nature of the Retail Installment Contract that governs this loan. I respectfully request the CFPB take note of these inconsistencies. XXXX. Acceptance of Endorsed Instruments Bridgecrest stated they do not accept payments with endorsements. However, on XX/XX/year>, they accepted and applied my first money order for {$510.00} which carried an endorsement directing the payment to my account. This demonstrates that Bridgecrest can and does process endorsed instruments. To now deny or refuse them is inconsistent. Endorsements exist to ensure payments are credited correctly ; rejecting them arbitrarily raises the risk of self-enrichment. Because Bridgecrest has already accepted the first endorsed money order under the terms of the agreement, I will continue to issue endorsed money orders and checks to Bridgecrest. This is done for security purposes, to prevent any possibility of misapplication, to protect against anti-money laundering and self-enrichment practices, and to preserve my own security interest in my account. These endorsements follow the same terms that accompanied the first money order already accepted by Bridgecrest. XXXX. The Retail Installment Contract is a Promissory Note Bridgecrest stated they can not accept promissory notes or letters of credit as payment. Yet the Retail Installment Contract they are enforcing contains a clear 'Promise to Pay ' clause : You promise to pay us the principal amount ... plus finance charges accruing... Under XXXX Business & Commerce Code 3.104, such a signed promise to pay a fixed amount constitutes a negotiable instrument, i.e., a promissory note. Bridgecrest relies on this promissory note to enforce payment, yet claims it can not accept promissory notes. XXXX. Contract Functions as a Credit Instrument The Contract also grants Bridgecrest a security interest in the vehicle and related proceeds. This creates a credit arrangement secured by collateral, which mirrors the function of a letter of credit. Bridgecrests claim that they can not accept letters of credit is inconsistent with the fact that they are already acting upon XXXX by servicing and collecting under this agreement. XXXX. Request for Full Account Ledger and Recredit In light of these contradictions, I also request that Bridgecrest provide the CFPB with a complete copy of my account ledger showing all debits, credits, and allocations applied to my account since the inception of the contract. Further, I request that Bridgecrest recredit any overpayments identified through reconciliation so that my account accurately reflects the value tendered.

Company response to consumer: Closed with explanation