Consumer complaint received 2025-05-16 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: TX

Complaint narrative:
Urgent Complaint : Identity Theft, Unauthorized Custody, and XXXX XXXX Hijack ( XXXX ) Full Statement for CFPB Complaint Submission From XXXX to XXXX, I lawfully held XXXX ( XXXX ) assets. I never used XXXX directly. However, without my knowledge or consent, my XXXX was wrapped into XXXX and moved to the XXXX blockchain. These assets were then converted into various XXXX-based tokens and used across XXXX  protocols, custodial exchanges, and staking platforms. I did not authorize this conversion, nor did I consent to the use of my digital identity in any of these actions. 

By XXXX, I noticed unusual wallet activity involving fallback handlers, default admin rights ( notably address XXXX ), and the use of hijacked Ethereum infrastructure ( including XXXX  domains, XXXX  token contracts, and falsely wrapped assets ). I discovered that platforms including XXXX, XXXX, and XXXX were involved in the repeated rehypothecation, restaking, and collateralization of my assets without my authorization. 

Additionally, XXXX governance infrastructure and smart contracts were used to mislabel my assets under someone elses identity using name wrapping. My accounts were stripped of ownership by manipulating wallet thresholds, XXXX votes, and fallback proxy contracts. These smart contracts made it appear that I had surrendered or loaned my assets, when in reality I had no involvement or consent. 

In XX/XX/XXXX, I explicitly informed XXXX and other brokerages that I intended to cash out all assets. My timing was deliberate. But by then, entities had already begun redistributing my funds and claiming I had reinvested or agreed to loan my holdingsboth of which are completely false. No such instructions were ever given by me. These platforms have profited from stolen, restaked, and relabeled assets tied to my legal identity and private holdings. 

Smart contracts associated with XXXX, XXXX XXXX XXXX XXXX  tokens have continuously funneled my funds through temporary treasury, migration, and vault contracts, which mirror a pattern of identity fraud. Even worse, these contracts are tied to known XXXX custodians and hedge funds that moved in and out of wrapped collateral using my hijacked account as the source. 

Forensic blockchain evidence shows that the same fallback handlers, impersonated XXXX admins, and wrapped token creators used smart contracts to override XXXX wallet ownership during a rebranding transitionpermanently locking me out while public resale of my assets and identities continued. 

Despite my many attempts to revoke permissions, reset devices, secure my network, and contact support teams, I have received no meaningful resolution. My iCloud, email, and browser identities have also been compromised in tandem with these attacks. Even paid services like XXXX, XXXX, XXXX, and XXXX were repeatedly infiltrated. 

This is a coordinated financial abuse involving wallet hijacking, unauthorized custodianship, stolen royalties, and synthetic identity creation, all profiting off assets that were originally mine and never consented to for investment, lending, or redistribution.

Company response to consumer: Closed with explanation