Consumer complaint received 2025-06-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Rocket Mortgage, LLC
State: CA

Complaint narrative:
I will try and be to XXXX XXXX and have others think I am wrong here. .... PLEASE WE need help here badly. Both My wife XXXX XXXX and Myself have contacted You Several Times We have Contacted the FTC, the XXXX, The DOJ, The Civil Rights div. Of the XXXX XXXX and XXXX the XXXX XXXX XXXX of the FBI... we have reported all the areas discussed Here. And we have gotten Back very pinpointed info on how we have been affected. There has been ongoing reporting that My wife has been visiously attacked by XXXX and XXXX ... as each step has been reported i have always thought we were XXXX step closer. The steps have always been to have our Insurance company fulfill thier obligation on completing our claim process of fixing our Unhabitial home and fulfill loss of use and XXXX comp because all this stems our Insurance XXXX Work in hand with our Mortgage XXXX WE HAVE always been in the Middle. AND BECAUSE of bad actors and XXXX XXXX of business practice. From both XXXX and XXXX They have other motives of XXXX Us. ROCKET does not respond to any thing that questions thier pactices or tactics When We try calling them we always get redirected to XXXX person named XXXX XXXX XXXX of XXXX. Does not matter if we call every number listed on line all calls are routed to XXXX individual We usally get a voice mail and leave a message and if we connect the Person does not respond to our questions. This is XXXX XXXX XXXX takes out of banking account up to XXXX payments at times with the XXXX claim they have denied evergetting any insurance payout but we have proof that they have gotten several payouts by XXXX transfers and we have proof that they used my wifes info to create at least XXXX insurance claims and had lost payee provions set in place that XXXX accessed XXXX transfers with those falsefied claims. And As for XXXX they have worked with Rocket in joining online platforms to discredit My Wife They have not onced helped us in navigating the claims process to get us moved on instead they have hung up on us denied payouts to rocket and With all the investigative reporting I know they have had to addess the reporting that is now showing up on thier door becuse now they are acting like they are ready to help. BUT XXXX new opportunity to facilitate a claim that would help us The process starts but a day later we are told nothing was done or that we are now out of time to render a usefull claim. And again XXXX with all the payouts and all the extra money they steal from our accounts we are pretty sure that our XXXX home has been paid off. Why would all these different agentcies all let us know that all this is happening EVERBODY KNOWS that we are real victims But yet all the Horrible attrocities are not stopping Its a XXXX XXXX XXXX XXXX months that when I just see a becon of hope it just keeps going and all the reporting that we were supposed to be apart if Special electronic reporting and siging of electronic docs has been hidden from us Nobody ever sent us info injoing their partner group to facilitate the ability of completing a claim or staying up todate. 
All this is real and XXXX begging for Someone get intouch with the correct sources and Please figure out how we can all stop this.... this XXXX is no good for anyone It ruins our whole infastructure and then more victims are added to the XXXX attacks that destoyed everthing we worked blood and sweat and these young XXXX  XXXX dont even have a clue to what hard work and blood is instead they can destory who ever... might be a XXXX XXXX like my wife and myself today but tomorrow its a XXXX to XXXX or more indivuals business. How would they like if their lovef ones their parents be taken to thier knees and a lifetime XXXX and all the the other bad individuals who propogate and say bad things or hang up on you Shame on You. 

XXXX asking Please Help us get this figured out and help us Move on and get back our home We are living in a area i built for our XXXX XXXX  business for storage but we use now as our home XXXX square ft.... XXXX begging for Help Please!!!!!!

Company response to consumer: Closed with explanation