Consumer complaint received 2024-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: TX

Complaint narrative:
REFERENCE : Account Number Ending In XXXX Claim ID : XXXX Dispute Type : Debit - Non-Receipt of Goods or Services Date Error Reported : XXXX Claim Amount : {$6700.00} This is the letter that I sent to Chime bank on XX/XX/2023 via email. I don't believe that they looked at it. I paid over {$6700.00} to Tax Rise for services to eliminate my taxes as they stated. However after completing my payments, I ended up owing more with the IRS and being put on a 5 year payment plan. I was displeases with TAX Rise and requested my money back and they wouldn't provide me my money back. I submitted a claim to Chime Bank and sent a letter to there corporate address. This was a chargeback request that they couldn't help me with. There Dispute department representative were so rude to me. I spoke to managers that wouldn't even show empathy. I asked for documents that they used to determine that my claim wasn't legitimate and it was just my intake form. I asked for Chime to call Tax Rise and request to listen to my audios and they didn't. I requesting your assistance to receive my chargeback request for my denied claim that wasn't investigated. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Dear Chime, I want to express my disappointment in your dispute process. I was advised that your company looks out for your customers when there are merchants that do not provide the adequate services they intended to do. When I initially put in the dispute request, I did not advise that an error occurred. Yet your reason for denying my claim was that you did not feel that an error occurred. This leads me to believe and question the authenticity of my dispute. This was for goods and services not received by Tax Rise. 

I would like to believe that Chime is not looking to save money on their behalf due to the amount disputed. Ideally, I would feel comfortable that as a company you will fight for his or her long-time customer. I did speak to a wonderful representative in your dispute department that was very empathetic to my case. She was very adamant that I file a rebuttal and attached supporting documents. 


I am a veteran that served in the United States military and know about integrity. I was going directly to the XXXX XXXX XXXX to write my experience with Chime and the details of how I was treated with my dispute. I decided to listen to your agent and let my faith in XXXX interfere. I ask our XXXX to sway the hands of who is working my case to do his due diligence and experience the customer aspect of what is going on. 


Attached are the documents that you requested. Please advise that the rebuttal has been initiated and supporting documents received. Can you see the wrong of this? I paid over XXXX to Tax rise to solve my IRS debt and ended up owing more to the IRS. This is not okay. I could have paid off the IRS directly. I requested that your investigators ask Tax Rise for the Call recording of my onboarding with Tax Rise. 


Thank you, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation