Consumer complaint received 2026-01-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Renew Financial Holdings Inc
State: FL

Complaint narrative:
on XX/XX/XXXX I spoke to XXXX XXXX XXXX company because they advertise them selves as a low cost company and I needed to get some low cost renovations done especially the roof because I had a serious leak in my room. A man showed up name is XXXX XXXX his card said that he is a renovation expert. he spent may be XXXX XXXX min talking to to me and began to see how much money I would be approved for through Renew Financial XXXX XXXX XXXX I should have seen all the red flags going off when he began to tell me what to say to questions they were asking, like you make about XXXX dollars a yr, which Author said say yes and was I selling my house in which XXXX say say no even though i told him i had my house on the listing to sell because I couldn't afford to fix it, because I receive a small pension check.and no one verified. so I was approved on the spot for XXXX dollars without so much as them even seeing a pay stub or any financial verification, so he asked what I needed done and I told him I have a major leak in the roof so I walked him to the front and back to show him how bad the suffix was, then he asked about insulation so I told him about the old insulation that I had brought from XXXX XXXX in XXXX when I brought my house, I also stated that I need a small central AC unit in the house, which he total the coast to be XXXX he also left me a XXXX folder that I later found out had nothing in it. long story shorten every word he spoke was a lie, I am XXXX XXXX XXXX with a roof problem so I wanted to believe him, he told me the roofing permit was being reviewed in the city of XXXX XXXX Fl, which eventually got approved, they did the roof in XXXX days but nothing else we discussed was done for XXXX which he said will all be done for XXXX went to his office to say the job was incomplete because all were harassing saying the workers won't get paid if the completion papers were not signed. So for a XXXX XXXX shingle roof XXXX XXXX and nothing else.the cost was XXXX and they didn't even use pressure treated wood. they also told me that I would have a XXXX year warranty which I didn't see as I was getting paper work to send to you.The permit application that they submitted to the city of XXXX XXXX says the roofing job is the job cost is XXXX dollars which sounds about right when i asked Chat GPT about how roofers Charge per SQ FT, even thought they completed the roof job, they did not complete the whole job. XXXX point when Renew Financial email me while I was Still trying to Iron the details of the total, They added A notice to proceed on the financial papers sent all in the same time frame on the spot with a attachment that I did not see or notice which is what there trying to use to say that the roof was XXXX and the insulation was only XXXX XXXX dollars and nothing else. Renew Financial has all kinds of stipulation to try and take my house with words like if I am late on my taxes that they can fine me and please look at the times and date all of this information was being sent to me I was still talking to XXXX and had no Idea all of this information was already in my email which I never got to see or read, Please Help.

Company response to consumer: Untimely response