Consumer complaint received 2023-07-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: ALLY FINANCIAL INC.
State: LA

Complaint narrative:
Dear Sir/Madam, I am writing to provide an explanation regarding the late payments on my Alley Bank account , which have resulted in a negative impact on my credit report. I believe it is essential that you understand the circumstances surrounding these late payments and the hardship I have faced during the COVID-19 pandemic.

Like millions of other hardworking Americans, I have experienced significant financial difficulties due to the unprecedented challenges posed by the pandemic. In an effort to mitigate the impact on my financial well-being, I reached out to Alley Bank XXXX XXXX, XXXX to apply for hardship assistance regarding my XXXX Suburban loan. 

Unfortunately, despite my sincere efforts to proactively address my financial situation, I was denied assistance by Alley Bank. This decsion has been to their advanmtage as I have been XXXX XXXX late fees to this date, taking advantage of my crisis. Their response was that my account was too new, which prevented me from receiving any form of relief. Consequently, I have been unable to catch up on my payments and have fallen behind since then. Despite my continued payments, I find myself still behind on my credit report, which is causing significant distress. 

I strongly believe that this situation is unfair and inconsistent with the assistance provided to Americans during the national crisis. Numerous individuals across the country were able to receive financial support to help them navigate these challenging times, yet I was denied any form of assistance from Alley Bank. This has resulted in the accumulation of late payments and subsequent damage to my credit profile.

I kindly request Consumer Financial Protection Bureau to consider the unique circumstances surrounding my situation and take them into account when evaluating my invisitigation. This will helop other America being taken advantage of.

I have always strived to honor my financial obligations, and the unfortunate circumstances during the pandemic should not be held against me in the long term. I am committed to restoring my auto loan and ensuring that my financial responsibilities are met.

I would greatly appreciate your assistance in investigating this matter and making the necessary adjustments to my credit report/loan. Please let me know if any additional information or documentation is required to support my case. I have attached relevant documents, such as my correspondence with Alley Bank, for your reference.

Thank you for your time and attention to this matter. I look forward to a prompt resolution and the restoration of my credit standing. Should you require any further information, please do not hesitate to contact me at XXXX or XXXX Sincerely, XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation