Consumer complaint received 2026-01-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
Capital One Denied the dispute charge of {$2500.00}. 
I reserved the car for {$540.00} online from XXXX after booking, I get conformation and Itinerary but XXXX branch at XXXX XXXX in XXXX did not acknowledge XXXX conformation and reservation including the price by access to my credit card implement the charges a mouth of {$2500.00} -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Car rental in XXXX XX/XX/year> - XX/XX/year> XXXX XXXX XXXX Confirmation : # XXXX XXXX  itinerary : XXXX Reservation details Pick-up Thu, XX/XX/XXXX XXXX Drop-off Wed, XX/XX/XXXX XXXX Location XXXX XXXX XXXX XXXX Hours of operation XXXX XXXX XXXX XXXX XXXX phone number Re : Dispute Request Case XXXX Cardholder : XXXX XXXX XXXX Capital One Quicksilver Ending in XXXX To Whom It May Concern, My name is XXXX XXXX XXXX, and I am writing to formally request assistance with a disputed charge that remains unresolved despite multiple attempts to address it through both XXXX and XXXX. 
On the XXXX website for any-other online booking, Its needs to fill out personal information such as address and provided credit card number to able secure price and the reservation. In order the reservation would be finalized at counter by XXXX XXXX XXXX at the XXXX XXXX in XXXX. 
Therefor, I received the XXXX Confirmation and XXXX itinerary number for 13 days through XXXX with XXXX. 
XXXX Itinerary Number : XXXX XXXX  Conformation : XXXX Total Amount Quoted : {$540.00} Car Protection Plan : {$150.00} Taxes and Fees : {$48.00} Upon arriving at XXXX XXXX in XXXX on Thursday, XX/XX/year>, I presented my reservation and confirmation to the XXXX XXXX. They required my passport and {$800.00} deposit for the protection plan. I picked up the vehicle and returned it on Wednesday, XX/XX/year>, before flying back to the United States. 
The following day, I was shocked to receive an invoice from XXXX for {$2500.00}, far exceeding the agreed-upon amount. No additional services were used, and no justification for these charges was provided. XXXX should not have placed any further charges on my card beyond the original reservation amount., It is potential Fraud and Scam. 
In-addition : XXXX branch XXXX XXXX XXXX XXXX XXXX did not acknowledge XXXX conformation and reservation including the price by access to my credit card implement the charges a mouth of {$2500.00} By acknowledging that whom is the Victim as foreign tourist of XXXX car rental branch at XXXX XXXX XXXX and XXXX XXXX XXXX 
I am requesting disputed charges of {$2500.00} recording the document already submit. 
Since then, I have contacted XXXX customer service numerous times, including on : XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XXXX has informed me that they have repeatedly emailed XXXX requesting a refund of the unauthorized charges. 

I also contacted XXXX customer service directly on : XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XX/XX/year> at XXXX XXXX  XXXX stated that because the reservation was made through XXXX, the matter must be resolved by XXXX. 
As a result, I have been left without any resolution from either party. 
I am therefore requesting that Capital One formally dispute these unauthorized charges. I used only my Capital One cared One Quicksilver card for this transaction, and I never received any text confirmation from Capital One regarding these charges, and I will continuing to preside my request. 
Please let me know if you require any additional documentation or information. I appreciate your assistance in resolving this matter. 
Sincerely, XXXX XXXX XXXX Phone : XXXX

Company response to consumer: Closed with explanation