Consumer complaint received 2024-01-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
THIS IS A COPY PF ONE OF THE EMAILS/messages/ conversations I have had and have sent to Jp Morgan Chase bank . The fraud and claims department told me on these words? we decided we are not and can not help you any further in this matter. They stopped answering my calls I can not use the only ne banking app like chase bank advises me to do to dispute the several several transactions that I never authorized. The app doesnt allow me to select dispute it tells me now to call the bank then it either rings a bunch or Im on hold flandvjo one ever answers or when they do answer they are rude not helpful and not taking me serious they say they have 10 days to investigate a dispute mine were done in less than 24 hours thats how little of investigation that chase bank has done for me. They simply dont care if I live or die of starvation and to the elements because I have lost everything due to no money to pay for myself to live. This was a settlement I waited over 2 years for and there are people who knew I was getting a large sum of money they knew I was out of town thats when they broke into my house stealing my shoes my wardrobe my makeup wigs underwear jackets jewelry I mean theyll took everything they saw of mine. They took my fiance coin and money collection of old monies. He is missing electronics shoes some clothes tools bikes tv movies antiques antique books bedding old XXXX things etc. but mine was all my personal everyday stuff my entire wardrobe I just bought 20 pairs of brand new XXXX its crazy they stole packages delivered to my mailbox and home my mail my bank statements credit cards pre paid accounts credit card statements they have a over XXXX XXXXXXXX XXXX  charge on my credit my score is in the XXXX now it was good for the very first time in my XXXX years alive. Help me Im homeless without food without a vehicle because its broke down I cant afford to fix it. I dont have anyone to turn to family has their own problems I had to send my children to live with their dads because I cant afford to take care of them and have no way to and from school. I was XXXX  in a XXXX  accident in XXXX and have been without income since then I was recently kicked out of my home where all my stuff wassstolen because the people I lived with refuse to believe someone broke into their home and they didnt have a clue. They used the door in the garage that they tend to forget to lock so u can just walk tight in go down the hallway into my bathroom and bedroom without being detected plus the homeowners are XXXX what are they going to do to a burgalar. Its strange how they all of a XXXX I am not getting alerts notifications or emails from you. Whomever is hacked into my bank account and has depleted my account without my authorization is changing the settings in online banking and through my email and I dont ever get notified. I want something done. I have been robbed. Tell the authorities. Get your fraud and claims department to do there job and protect my account. I XXXX my card but dosent matter whomever is got me a XXXX XXXXXXXX XXXXXXXX XXXX in the bank and broke into my house and stole my packages in the mail along with my mail and has went into one of your branches and made two or more withdrawals the signature is not mine on the withdrawal slip. Please help me I have nothing to live o. That was my income for XXXX to live. Imwhat do I do now that I have been robbed. Why isnt chase bank doing something about it? Isnt my money insured fdic?? I need your company to stop this. My account was supposed to be closed for any transactions can not go through yet everyday ur company is taking money and putting transactions through I want all transactions from XX/XX/XXXX th taken off I only did inside of the bank withdrawal 4 times the other stuff like XXXXXXXX XXXX XXXX is not my doings take it off my account now its disposable. Im calling XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Im posting XXXX reviews Im tell XXXX Im telling corporate office and hunan resources for the horrible and I mean disputable treatment I have received from Jo Morgan Chase bank fraud and claims department a disgrace. I had XXXX just deposited at the end of XX/XX/XXXX today is only mid XX/XX/XXXX and XXXX XXXX XXXX. Fix this catch the XXXX. Im am asking for your company to insure my money and safety with your company why has no one reached out to me?? I wish to press charges on whomever u see on security cameras at the atms at XXXX where miney is taken out of my act on a daily basis and they also do cash back at XXXX XXXX XXXX on an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX this person has been monitoring what I me its my account and these XXXX people have been checking what I spend by atm check my balance and your company has been charging me {$3.00} dollars every single time they do this. I want all activities stopped on my account no transactions from anyone even chase bank are authorized to to take from my account I want all bogus charges taken off my account I CC want your company to do its job and investigate investigation is what needs to be fine now. I want any and all check transactions refunded too because I have not even opened my checks I bought from you the entire envelope was stolen when the criminals broke into my home. Take action now they have gotten away with practically nurder whats the point in putting my money in your bank if I would have never XXXX XXXX XXXX XXXX  {$70.00} XXXX dollars in XXXX if XXXX I would still be sitting comfortably and have plenty plenty of money to survive. Im XXXX and can not work I am with nothing I have nothing I cant pay for food or a roof over my head. This is an emergency emergency please take action now help me save me I have trusted chase bank to protect my money and chase failed. Try to do the right thing in this XXXX and XXXX help me the customer catch this XXXX  and put him or her behind bars for a good while like they deserve please call me as I dont get any of your alerts or messages help help help my number for your business bro call XXXX XXXX XXXX XXXX XXXX. Please help me call me take action press charges this is illegal

Company response to consumer: Closed with explanation