Consumer complaint received 2025-05-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: AMERICAN HONDA FINANCE CORP
State: ND

Complaint narrative:
Summary : I am caught in a dispute involving a cashiers check issued by my bank to pay off my vehicle lease. The funds are missing, and neither bank involved is taking responsibility for locating or returning them. I am now being threatened with repossession, despite assurances to the contrary, even though the missing funds are not my fault. 

Details : On XX/XX/year>, my bank, XXXXXXXX XXXX, issued a cashiers check in the amount of {$20000.00}, made payable to XXXX XXXX, for the purpose of paying off my leased vehicle. The check was sent to Honda Financial Services ( HFS ). 
However, the check was made payable to XXXX XXXX ( a dealership ), not Honda Financial Services. Despite the discrepancy, HFS deposited the check into their account at XXXX XXXX. After the deposit, XXXX XXXX identified the payee mismatch and reversed the funds. Honda Financial Services then shredded the original check and requested that I obtain a new cashiers check, claiming the original funds were returned and my bank now holds them. 
However, XXXXXXXX XXXX has not received the funds back and can not locate any returned deposit. I am now being asked to send new funds for the same transaction, without any proof that the original money was successfully reversed and credited back. 

Timeline of Events and Follow-Up : On XX/XX/year>, I joined a three-way call with Honda Financial Services and XXXXXXXX XXXX XXXX XXXX XXXX confirmed during the call that the funds had not been returned to their account and asked Honda to contact XXXX XXXX directly for further investigation. 


During that call, Honda assured me that I would not be at risk of repossession and promised an update the following Monday. 


However, as of XX/XX/year>, I have not received a call back. Instead, Honda sent written correspondence stating that I owe the remaining balance and have 10 days from XX/XX/year>, to return the vehicle to the dealership a direct contradiction of the prior assurance. 


On XX/XX/year>, XXXX XXXX  suggested waiting 30 days from the date the cashiers check was deposited ( XX/XX/year> ) to allow time for the funds to return, in case of a delayed reversal. 


However, that time has now passed, and no funds have been returned. The check remains unaccounted for. 



What I Am Requesting : Immediate confirmation from Honda Financial Services that my vehicle will not be repossessed while this issue is under investigation. 


Proof from XXXX XXXX or Honda of the reversal, including the date, amount, and destination account of the returned funds. 


Assistance from XXXXXXXX XXXX in formally tracing the cashiers check and recovering the original funds if returned. 


A full pause on payment demands or collections activity until the original transaction is resolved or officially declared unrecoverable with documentation. 



Background Information : Issuing Bank : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ( on behalf of Honda Financial Services ) Payee on Check : XXXX XXXX Cashiers Check Number : XXXX Amount : {$20000.00} Original Check Issue Date : XX/XX/year> Check Deposit Date : XX/XX/year> Account at XXXX XXXX the funds were deposited into : XXXX

Company response to consumer: Closed with explanation