Consumer complaint received 2020-05-26 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: AES/PHEAA
State: IL

Complaint narrative:
my name is XXXX XXXX my social security XXXX I was on defaulted student loan with department of education i was on rehabilitation loan, then alumni support center scammer consolidated my loan to fedloans and then i filed identity theft and my student loan got reversed back to department of education XX/XX/XXXX, even i did XXXX payments of rehabilitation loan and 9 months of garnishments ( XXXX garnishment on each pay check made my gross income XXXX out of XXXX ), i asked couple of times department of education to get me out of defaulted loan they say im qualified and they submit a ticket but it never got accomplished mean while i got placed on rehabilitation loan again ( third time ) with department of education, where i did all my XXXX payments and emailed them in order to make sure, that i get out of defaulted loan status, instead of get me out of defaulted loan, department of education sold me to fedloans again for the second time.after a year of payments. 
its like i almost got XXXX i couldnt sleep in both times it make me so frustrated. 
i'm borrowers and i never asked to be sold or consolidated to fedloans i'm not interested in loan servicer, I have been with department of education since XXXX on defaulted status and they have been taking all my tax return and garnished me, and i don't want to be sold to horrible fedloan servicing, I'm borrowers and this is my money, borrowers have rights, i used to work for XXXX XXXX on the run the bank team where all what we work on loans where i got to learn how important for the borrowers to sign any documents because they can sue and they have huge rights, beside I also was XXXX for 6 months before XXXX XXXX job, ( all XXXX XXXX jobs. Where i believe sheriff job could be count as service member ) I did all my payments and i really wants to stay with department of education they say to get out of defaulted loan go to rehabilitation loan or loan consolidation which i did three times but they sold me twice after each time i finish XXXX payments. 
im borrower and I have rights and i never agreed or signed or approved fedloans and please have them reverse me back to department of education. 
the way fedloans advertise them selves XXXX payment with XXXX $ interest rate then monthly they adds XXXX $ to the loan principle, which mean monthly my loan increase by XXXX XXXX 
its rip off, other than they buy my loan in cheaper price. Other than who can stay un employed for 23 years with zero payment, its like then they would accept payment and still charge for interest rate for 23 years too, loan servicer ( mean selling the loan to new owner WHERE the new owner buy it in very cheap price ) its like i worked hard with department of education and fedloan on reversing my loan last year ( 1- from department of education to fedloans on XX/XX/XXXX. 
2-from fedloans to department of education XX/XX/XXXX ) and they know how much i dont want to be consolidated to fedloan servicing why did they sold me for the second time to fedloans?!! ( on XX/XX/XXXX ) its like on XX/XX/XXXX department of education sold me to fedloans on XX/XX/XXXX i got completely reversed back to department of education from fedloans ( approval was on XX/XX/XXXX and completed on XX/XX/XXXX ) on XX/XX/XXXX department of education sold me again to fedloans ( after XXXX payments on rehabilitation its like i suppose to get out of defaulted loan instead they sold me XXXX yet the operator of fedloans says it happen becuase i wanted that!!!!!!!!!! 
i worked hard to get out of defaulted loan i did 3 rehabilitation loans, one XXXX and second one XXXX and the third one XXXX. 
its like it was so cool how i got award of student loan to seek education after the employment was impossible, but XXXX university was really low level all online class without live instructor just slides and the instructor refused to discuss how he grade or score his exam where 3 classes with him made me take break from the program after i suppose to be graduate.

so yes I'm borrower and I have rights and I never gave consent to department of education to sell me to fedlaon servicing. 
I'm the loan borrower and i have rights, I never approved or agreed to be sold, I want to keep working and make payments to department of education, and its not fair just to sell the borrowers its XXXX huge money.department of education should keep me because i lost every thing for them all tax returns all these years and i dont want to start over as if i was not paying them.i did all my payments and i worked hard to do and keep my payments on time.

Company response to consumer: Closed with explanation