Consumer complaint received 2025-05-11 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Eastern Account Systems of Connecticut, Inc.
State: FL

Complaint narrative:
The original creditor XXXX XXXX XXXX provider decided to take it open themselves to add equipment charges for not returning equipment that I never had then they decided to take it upon themselves to open a separate account to without my knowledge or consent to do so as well. I have disputed this over and over and finally was told by a customer representative from wow that they fixed and removed both from my credit and is no longer a debt and was deleted from my record. I took a screen shot of this and attached it to this complaint to show proof of this. My complaint is that it is still being reported on my credit and somehow is still being reported to my credit. I have provided proof and showed all three credit of the major credit angency this and they have all three failed to properly investigate it and remove it. When I made comtact with them by phone and chat help they all pass the blame to the debt collector is the problem and isnt doing a investigation when asked and is just signing that they did a investigation and the debt is still valid debt. So when I reached out to this agency the y told me that they have nothing to do with any part of that and I would need to contact the orginal creditor that they are the only ones that have the power to remove or make changes to it. So i explain to them this has been done already and i have a letter i provide showing this and that its been removed and delt with and was told that its no longer a issue with the orginal creditor and that I needed to have the creditor that is reporting it to fix it. So when informed and been made aware of this they deny responsibility and pass blame back to the orginal creditor and said they do not have the power to do anything and are not responsible for any part of it and it will continue to stay on my credit. So I have continued to file disputes and I continuely have gotten same results. So I was informed by XXXX XXXX that its the reporting agency that is the problem because when they got sent the request toninvistigate and if its not valid to stop reporting it as one and to stop just saying its valid and ignoring the letter showing it is no longer valid debt and was a mistake amd has been removed by orginal creditor. So that is my problem No one wants to remove it and everyone wants to pass blame and disputes on all three beaures are not working properly and they are reporting information on my credit report that is no longer a valid debt even though they have been imformed and they have provided no proof they did anything other then pass it off onto the creditor. So this is a joke of a system and needs a major enforced rules and a system to force them to stop being able to not do there part and just click they did and say its a valid debt when its been invalid since it was added to my record to start with

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation