Consumer complaint received 2024-01-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Westlake Services, LLC
State: GA

Complaint narrative:
I am writing out this email to you for my husband and I purchased a car in XX/XX/2023 from American car center. We put {$1000.00} down and his notes were XXXX biweekly when they are supposed to be monthly and two weeks after we drove off the car lot, I returned down there to make a payment and the place was completely shut down and we were at the American car center auto lot XXXX XXXX We have been to the tag office not too long after that like XXXX or 40 days to get tags on the car and no title has been filed. We took an extension., I returned down there to make a payment and the place was completely shut down and we were at the American car center auto lot XXXX XXXX. We have been to the tag office not too long after that like 30 or 40 days to get tags on the car and no title has been filed. We took an extension out for the tag and when that expired on May 4 we stop sending payments to Westlake Portfolio Management when they took over the financing, we have been adamant on trying to get in touch with someone to help us with this situation not too long after this around XXXX XXXX, they shut the car down where we couldnt even drive it we couldnt even move it. The autolock dont work the key desert unlock the doors and we moved into our new our house in XXXX of XXXX and the car still sits in our driveway today going to be XXXX is going to be a year and weve checked monthly on if they filed the title weve called Westlake Portfolio Management and the Customer Service people are nasty they slam the phone down on you, but they want to harass us Weekly and this has been going on for almost a whole year. We put {$1000.00} down made for car notes my insurance company cancel the insurance on it because they said theres no title filed down it and they are not gon na insure a car that does not have a title loan and we need some help. Weve exhausted ourselves we went to the state of XXXX tag bureau. They wont help us. We went to the tag office in XXXX XXXX where our cars are well we were getting them, but they wont register that because theres no title on it, the tax commissioner make copies of all the paperwork that we received the day we drove off the lot in the car they made copies of everything they took our phone numbers And no one has contacted us about it. I called in XXXX when I went to get my car tag plates and my registration my own car that is paid for I checked with the tag office. See if they have a title filed for my husbands car. They do not. They said they dont see nothing in the system, the tax commissioner says theyve had meetings after meetings with the state and they said they would be in touch with us and it is now XX/XX/XXXX and steel we have not received no phone call. No indication of email XXXX so if you could please reach out to us my phone number is XXXX. Im sorry hold up XXXX. My email is one that is showing on this email to you if you could please reach back to us and help us with this I would so greatly appreciate it, thank you for your time and my name is XXXX XXXX XXXX my husbands name is XXXX last name is XXXX and were in XXXX XXXX so please give us a call back and well be looking forward to speaking, thank you

Company response to consumer: Closed with explanation