Consumer complaint received 2025-08-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: MOHELA
State: GA

Complaint narrative:
I filed a complaint with Dept of Ed on discriminatory victimizations by a professor at XXXX XXXX who shaped my entire first semester with negative accusations because I used quotations in my communication with her within my first 3 days of attending my grad program. I was harassed. 
Then on XX/XX/XXXX, while enrolled in summer courses student accounts sent me a bill. Then on XX/XX/XXXX, I received an email from the financial aid staff. The email reflected a {$4500.00} balance on my account. I reached out to inquire about what happened to my financial aid as Id told her that I was accepting my aid for that semester. Then I was told I had to pay this all by start of XXXX ( fall semester-my XXXX official semester ). 
I receive financial aid that prior semester there was no statement of owing for past XXXX loans There was nothing on my account reflecting that Id reached loan limits from XXXX during my initial enrollment. After Id filled out my fafsa all I did was enroll in the graduate program and start my classes. 
Now that I was done with summer and preparing for fall again, suddenlty Mohela send me a bill to start repayment of my student loans from the XXXX school year. This didnt include any XXXX dept. It was still wrong because I was enrolled in summer courses. Yet Mohela Servicer made this error, possibly contacted my credit bureaus and put repayment status on my loans when they should not have. 
Because I had a balance, it appeared to me that I was likely not given the full amount of aid for the summer. I was confused as Id been awarded and I accepted my awarded amounts in full. I wondered where did the rest of the money from the loans offered/accepted go? 
On XX/XX/XXXX the financial aid staff told me that according to XXXX, she needed to get more information in form of a medical letter from me about my ability to work. I told her that would be odd she didnt ask me for this my first semester nor summer. Additionally, Mohela is my servicer and NOT XXXX. When I was enrolled at XXXX XXXX was involved with XXXX XXXX servicer but now Mohela was to handle my loand. Additionally, I told her Id used XXXX Services during XXXX, XXXX ago. Id been working in all that time and to ask me for a letter now would be really odd. I asked was this accurate and if so how could that be? 
She told me she would get back to me. Days later I went to speak with her to find out if I owed and/or if she got the entire rest of my loan posted to my account. She wasnt there and someone else told me that it appeared that I needed to accept the remaining par to this years loans to get it paid and then my loan amounts would be no longer as Id be ineligible for loans having me tmy limit. 
I said, But I got the XXXX XXXX XXXX and had the reflection of it show up on my credit reports and documentation sent to my email. 

Since Mohela had already made mistakes and hyper progressed my new XXXX loans into repayment in XXXX despite my being enrolled in college, it was evident that they were also NOT looking at my loan forgiveness. The financial aid staff said XXXX was communicating with her which means that both Mohela and XXXX are harboring the same erroneous information. It is causing unnecessary confusion on my student record that should just being with the XXXX school year and now. 
During my talk with financial aid, the staff told me that, " XXXX is reflecting that you've reached your loan limit now and we wont be able to give you much loan money after this XXXX school term and that will be it. I said, Then I wouldnt be able to finish this grad program and get licensed. This has been the entire focus of all this back and forth with that professor who harassed me and the staff at Dept of Ed who took my complaints. 
At this point, it appears that my student records are open records between XXXX and Mohela staff and Dept of Ed who are interjecting errors to generate stress and delays for my graduate and ability to realize a graduation knowing that XXXX a XXXX yr old graduate student and financial aid recipient Currently, she said, They went back and now you will just owe the school {$350.00} after your aid posts for this XXXX semester but its because theyre not paying all since theyre showing youre not eligible because youre at your limit. In fact I was at my limit in XXXX before I filed for the student loan forgiveness I got from XXXX loan forgiveness program. If Id thought I still owed that money for the old loans Id never enrolled in college. 
In fact, before I entered into this XXXX XXXX grad program Id attempted to enroll in another college. I was stopped due to owing close to my limit. I was told I could only get like {$2500.00}. As a result, I didnt attend? 
Then after that in XXXX, I received that XXXX XXXX XXXX option, enrolled in it and had confirmation it was processed and then I enrolled in this current college and had no issues upon my initial enrollment. I think this is pretty odd someone is trying to get me to give them some of my money, stop me from getting financial aid and block me from continuing this grad program. 
This is not appropriate conduct and it's not fair. The only thing its doing is attempted to stop my enrollment through interjected states of confused data aimed at stopping my student progress towards licensure, make me be in student debt and have me arguing with others about it rather than focusing without this stressor on my graduate program of enrollment. This is mean. I also find it to be discriminatory as I dont find this happening from the academic level and then the financial aid level to all majority culture clients I work with in the field. This is unfair business practices of those working for Mohela and XXXX who are causing me to have to address this.. 
I simply needed XXXX to add to my first XXXX XXXX program to re-apply for licensure. I was sent all around arguing with XXXX college staff about where are my lost Transcripts they asked me for and I provided during my first semester. Ive had co workers need to return for XXXX or XXXX classes and colleges open up programs and ONLY require that. This college could have ONLY required my practicum, and they wanted an entire program. This is about greed. 
Now Mohela, XXXX is reported inaccurate information to this college financial aid staff who has me looking at bill to pay out of pocket due to shortened aid for misinformation being transmitted on my second semester NOT reflected in my first. 
Collectively, theyre going after my financial aid and ability to enroll and remain enrolled so that Mohela XXXX get what they want to send more bills about needing me to be in repayment not later but now to be consistent with their first error in billing they sent me since having awareness that I was in college last XXXX. 
This is bazaar and it doesnt make any sense that theyre doing things in a backwards way and confusing data they find in my student records across multiple people working in these business. This is only making all the information they have from my past come up to be an issue in the present to due the same push me back and cause me debt and delays to deal with which causes more talks and talks with staff misbehaving at their jobs.

Company response to consumer: Untimely response