Consumer complaint received 2024-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Complaint Regarding Inaccurate Late Payment Reporting on Account XXXX Dear CFPB, I am filing this formal complaint against your bureau for failing to correct inaccurate information regarding late payments reported on my credit report for the account XXXX. Despite multiple requests for correction submitted on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, no action has been taken, and the inaccurate information remains on my report. This ongoing issue is a clear violation of both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Details of the Account : Account Number : XXXX High Balance : {$1000.00} Last Verified : XX/XX/XXXX Date of Last Activity : XX/XX/XXXX Date Reported : XX/XX/XXXX Date Opened : XX/XX/XXXX Balance Owed : {$0.00} Closed Date : XX/XX/XXXX Account Rating : Closed Account Description : Individual Dispute Status : Account not disputed Creditor Type : Miscellaneous Finance Account Status : Closed Payment Status : Late 60 Days Creditor Remarks : Closed Payment Amount : {$0.00} Last Payment : XX/XX/XXXX Term Length : 10 months Past Due Amount : {$0.00} Account Type : Unsecured loan Payment Frequency : Monthly ( every month ) Credit Limit : {$0.00} Summary of Account Details and Payment History : The account reported by TransUnion has a high balance of {$1000.00}, last verified on XX/XX/XXXX, and was closed with no past due amount. However, a 60-day late payment was incorrectly reported for XXXX. My records confirm all payments during this period were made on time.

FCRA Violations : According to 15 U.S. Code 1666b, creditors are required to send periodic statements at least 21 days before the payment due date. The inaccurate late payment reporting on my account indicates a failure to comply with this requirement. Furthermore, 15 U.S. Code 1681i mandates that credit reporting agencies ensure the accuracy of information in consumer files, which has not been upheld in this case.

TILA Violations : The Truth in Lending Act ( TILA ) emphasizes the necessity for accurate and timely disclosures to consumers. The continued inaccurate reporting of late payments on my account has caused undue harm to my creditworthiness and financial reputation.

Protection Against Non-Payment of Obligations Act ( PAANL ) : This act reinforces the responsibility of creditors to provide timely statements, preventing unfair penalties to consumers. The inaccurate late payment reporting violates this principle.

Evidence of Inaccuracy : TransUnions report contains multiple discrepancies and errors regarding this account : A 60-day late payment was reported for XXXX, despite my records showing all payments during this period were made on time. 
XXXX and XXXX have no late payments reported for this account, which further confirms the inaccuracy of TransUnions report.

The account was closed with a zero balance, yet the incorrect late payment notation remains.

These errors have caused unnecessary harm to my credit profile and must be addressed immediately.

Desired Resolution : Immediate removal of the late payment notation from my credit report. 
Written confirmation of the correction. 
If this issue is not resolved promptly, I will escalate my complaint further, including potential legal action and filing additional complaints with relevant agencies. Please prioritize this matter as it directly affects my financial standing. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief