Consumer complaint received 2025-01-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
Dear creditor, I, XXXX XXXX, am a XXXX XXXX XXXX XXXX XXXX. XXXX of whom works XXXX hard to make an honest living. 

I work XXXX full-time jobs. I busted my XXXX to repair my credit after a very nasty divorce and on my own. It has taken years. 

Due to CareCredit wrongfully closing my account, my credit has dropped significantly, nearly XXXX points. 

My goal was to become a home owner in XXXX. 

You have taken my American dream and robbed me of that, and for what? 

I wasn't behind in my payments. My account was current. 

CareCredit has made a pretty penny off of me through interest because I did not pay my balance in full before the promotional period expired. And yet, I have still made every payment. 

The expiration of said promotion put me over my limit, but I didn't get discouraged. I finally got my payments below the credit limit. I finally made progress and was just starting to see my efforts, only for my account to be wrongfully closed. 

Even through my struggles, I paid my bills. I have gone without life necessities to ensure my bills were paid and credit continues to elevate. 

I was current with my payments up until my account was wrongfully closed. 

Apparently, CareCredit has a XXXX strikes and done system, to where if payment is returned for whatever reason a total of XXXX  times, the account is then closed. 

I have yet to see this anywhere in the policy, by the way. 

What's even more confusing is the fact that there are fees associated with return payments. So, even after said fee is collected, you close my account? How is that legal or fair? 

The first return payment I can't even dispute given the time that has elapsed. I have absolutely no recollection due to the amount of time that has passed from then to now. And even still, life happens, which is why fees are accessed. This is still no reason to close my account. 

The second return payment was due to the transitioning of my financial institution. XXXX XXXX XXXX XXXX was transitioning to XXXX. This was no fault of my own. 

In fact, XXXX deteriorated a few of my business relationships to where I had to close the account all together. There were ample return payments while having the funding in my account. 

If you research XXXX, they have quite a bit of lawsuits against them for their incompetence. The incompetence that we consumers had to pay for and this is not right, nor fair, and as you can see illegal. 

The third return payment per CareCredit representative was due to not being able to verify my bank. 

I am so frustrated because I paid with a XXXX XXXX XXXX that I purchased from XXXX  ( I have the receipts to support ). The payment went through and then was returned because, again, according to the CareCredit representative, the bank couldn't be verified. 

I demand for all negative reportings to be removed from all credit bureaus, all interest to be removed from account, and account to be reopened expeditiously. 

I also demand a credit for the pain and suffering and punitive damages. 

Nowhere in the policy that I've screenshot 'd states you'll close an account for return payments. 

I have contacted several agencies regarding this matter. 

To be honest, I can care less if you reopen my account. I only care about my credit. 

Remove the entire existence from my credit entirely. 

I will gladly pay the entire balance off by the end of XX/XX/XXXX. I will work hard to pay it off before that. 

Must be removed before the end of XXXX. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation