Consumer complaint received 2026-06-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
In XX/XX/XXXX, I deposited a legitimate class action settlement check ( Check # XXXX, {$55.00} ) from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX settlement into my Wells Fargo checking account via XXXX XXXX. The bank 's system flagged the check and placed a hold on my account. I proactively contacted the settlement XXXX on XX/XX/XXXX to obtain verification. The XXXX confirmed in writing that the check was legitimately issued and paid on XX/XX/XXXX. They also provided a direct verification phone number for XXXX XXXX ( the issuing bank ) at ( XXXX ) XXXX, and directed Wells Fargo to call that number to verify the funds. Despite having this verification pathway available, Wells Fargo did not call XXXX XXXX to confirm the check. Instead, on XX/XX/XXXX, Wells Fargo closed both my checking account and my savings account even though the savings account had no connection whatsoever to the flagged check deposit. Wells Fargo then reported both accounts to Early Warning Services ( EWS ) as " Closed for Cause, '' a classification that implies the accounts were not handled consistent with bank policy. This adverse classification is now visible to every financial institution that pulls my EWS consumer report and has materially harmed my banking access. To confirm the check was legitimate : I subsequently deposited the same check at XXXX XXXX, where it was accepted and credited without any issue. I filed a formal dispute with XXXX XXXX XXXX on XX/XX/XXXX ( Case IDs XXXX and XXXX ), submitting the settlement administrator 's written confirmation as documentary evidence. EWS completed its reinvestigation in just XXXX days by XX/XX/XXXX and upheld Wells Fargo 's classification without any indication that the documentary evidence was meaningfully reviewed or that XXXX XXXX was contacted for independent verification. I also attempted to file rebuttal statements under FCRA Section 611 ( b ), but EWS classified my submission as containing no new information. EWS directed me to contact Wells Fargo directly at their Deposit Furnishing Disputes department in XXXX XXXX, IA. I am sending a certified letter with the full evidence package to that address. I am requesting CFPB 's assistance in compelling Wells Fargo to : XXXX Review the documentary evidence showing the check was a legitimate court settlement payment XXXX. Contact XXXX XXXX at ( XXXX ) XXXX to verify Check # XXXX XXXX. Reclassify both account closures from " Closed for Cause '' to a neutral " Closed '' status in XXXX 4. Provide the adverse action notice required under FCRA Section 615 ( a ), which I never received This situation has caused significant ongoing harm to my banking relationships and financial access, all stemming from a {$55.00} legitimate settlement check that Wells Fargo could have verified with a single phone call.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation