vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
Data x has reported information without my knowledgeThe Privacy Act of 1974, as amended, provides safeguards against unwarranted invasions of privacy by establishing a code of " fair information practices. " 15 usc 6802.d ) Limitations on the sharing of account number information for marketing purposes A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer.

( e ) General exceptions Subsections ( a ) and ( b ) shall not prohibit the disclosure of nonpublic personal information ( 1 ) as necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with ( A ) servicing or processing a financial product or service requested or authorized by the consumer ; ( B ) maintaining or servicing the consumers account with the financial institution, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity ; or ( C ) a proposed or actual securitization, secondary market sale ( including sales of servicing rights ), or similar transaction related to a transaction of the consumer ; ( 2 ) with the consent or at the direction of the consumer ;

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: AL

Complaint narrative:
On the evening of XX/XX/XXXX I checked my bank account and I noticed there were unauthorized transactions in the following amounts : {$98.00} {$58.00} {$130.00} {$98.00} {$9.00} {$98.00} {$98.00} {$100.00} {$100.00} That is a total of {$800.00} from the same merchant back to back to back. I called and reported this fraudulent activity to Wells Fargo Fraud department. The representative I spoke with filled out a claim and submitted it on my behalf. On XX/XX/XXXX I called the fraud department to follow up on my claim and was advised that there was no error found during their review and I would not be reimbursed for the amount of unauthorized transactions. I asked to speak with a supervisor because this absolutely blew my mind. I have been a customer of Well Fargo since XXXX and I have never had an issue so imagine my surprise the one time I have a major issue and they determine it is in fact no issue. The charges are completely outside of my spending patterns. The bank failed me twice  : first by not flagging the suspicious activity and allowing the amounts to continuously be drafted from my account right after another, and second by failing to perform a full review and clearly see this is clearly fraudulent activity. I in no shape or form should be expected to be okay with the no errors found result of the review. I did escalate and requested a second review on XX/XX/XXXX and as of XX/XX/XXXX my claim is still under review. Wells Fargo Bank has a long history of misleading their customers and not treating them fairly and this is no exception. I am requesting my funds be returned to my account by XX/XX/XXXX. Please reach out to me if any additional information is needed to refund my account. I will be closing all of my accounts with Wells Fargo once this has been handled and I have been refunded. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-04-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CBC Companies, Inc.
State: FL

Complaint narrative:
To whom it may concern : Attached you will find information Ive identified on my credit report that needs to be deleted from your records immediately.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: AMERICAN EXPRESS COMPANY
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX ATTN : American Express XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX CC/ CFPB Dear Sir/Madam, I am writing to express my deep concern regarding the recent actions taken by American Express concerning my credit card account. As a consumer, I believe that my rights under the federal Equal Credit Opportunity Act have been violated.After my credit card application was approved and I had already made purchases totaling {$6900.00}, I was surprised to find that my account was frozen and that I was being asked to provide income verification. While I understand the importance of financial responsibility and transparency, I believe that freezing my account after approval and requiring me to disclose sensitive financial information such as my bank account balance goes against the principles outlined in the Equal Credit Opportunity Act.I am offended by the implication that my ability to manage credit is contingent upon disclosing personal financial details beyond what is necessary for the application process. Requiring me to call my bank and verify my account 's ending balance is not only an invasion of privacy but also a violation of my federally protected consumer rights.I kindly request that American Express rectify this situation promptly. Failure to do so may compel me to escalate this matter to the Consumer Financial Protection Bureau and the Securities and Exchange Commission. I trust that American Express will take the necessary steps to resolve this issue and uphold its commitment to fair and equitable treatment of all its customers.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution. Lastly I would like to advise that I have sent a notarized copy of this letter to the above address as I am also requesting a response to this notice in writing. 



AS OF TODAY XX/XX/24 MY ACCOUNT HAS BEEN CANCELED DUE TO THE RETALIATION OF ME FAILING TO DISCLOSE MY ENDING AND BEGINNING ACCOUNT BALANCE I AM AWARE OF THIS BEING A COMPLETE VIOLATION OF MY PRIVACY RIGHTS AND THE EQUAL CREDIT OPPORTUNITY ACT

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXX XXXX # XXXX ; XXXX XXXX XXXX # XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX # XXXX ; XXXX XXXX XXXX  XXXX ; has violated my rights. 

15U.S.C. 1681 Section 602 A States I have the right to privacy.

15 U.S.C. 1681 section 604 section 2. It also states a consumer reporting agency can not furnish an account without my written instructions.

15U.S.C. 1681 c. ( a ) ( 5 ) section states ; No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXX XXXX # XXXX ; XXXX XXXX XXXX # XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX # XXXX ; XXXX XXXX XXXX  XXXX ; has violated my rights. 

15U.S.C. 1681 Section 602 A States I have the right to privacy.

15 U.S.C. 1681 section 604 section 2. It also states a consumer reporting agency can not furnish an account without my written instructions.

15U.S.C. 1681 c. ( a ) ( 5 ) section states ; No consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Colony Brands, Inc.
State: GA

Complaint narrative:
I am writing to bring to your attention an error on my credit report that I believe violates the Fair Credit Reporting Act ( FCRA ). Upon reviewing my credit report, I noticed an inaccurate late payment entry that has negatively impacted my credit score.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CO

Complaint narrative:
In accordance with the Fair Credit Reporting act XXXX  Account # XXXX XXXX XXXX, has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 SIction 604 A Section 2 : It also states a consumer XXXX XXXX Experian XXXX Account # : XXXX XXXX XXXX Balance : {$14000.00} {$14000.00} {$14000.00} No. of Months ( terms ) : XXXX XXXX XXXX High Credit : {$31000.00} {$31000.00} {$34000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: MA

Complaint narrative:
I did not authorize these inquiries and strongly believe they are fraudulent. I urge you to conduct a thorough investigation and remove them promptly from my credit report. I have provided supporting documents for your review.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
I pulled a copy of my credit report and noticed two transactions that were not originated by me, XXXX XXXX. 
Pusuant to multiple laws within USC 1681,6802 and USC 1681c-2. 
The following accounts need to be immediately deleted. 
These entrants constitute identity theft and need to removed from XXXX and XXXX. 

DITECH- XXXX DITECH- XXXX This company went bankrupt, and I am unable to contact them. Please notify the credit bureaus that these are identity theft and need to be immediately removed. Thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XXXX I had discovered I had theft/violanted on my checking-saving accounts.The total amount was XXXXThe same day I notified Wells Fargo claims D.who documented claims.The claims D. advised me to close accounts.XXXX Went to wells fargo spoke to XXXX XXXX closed accounts.I said what about XXXX XXXX XXXX told it would be fine. XXXX fraud on my C.C. Called fraud dept. letters from Wells Fargo stating the transactions were from an online secure session by me or someone that had my authority.I have never used XXXX nor did i give authority.Since XXXX until XXXX have been denied. It amazes me that when i was back in the bank on XXXX i wanted my zell removed I was told that it couldnt be by XXXX and XXXX but they could secure XXXX I received a letter from XXXX denied again but As of current im enrolled. I did not request XXXXlThey want proof how am I suppose to provide proof when info was XXXX make money by not returning funds. XXXX is not secure as the world is finding out. I have contacted the FTC, CFPB, XXXX, Governor, FBI, and local Media.As of today WFB is still denying me my funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I was looking at my report and noticed there were some things not correct. I sent a letter to Experian on XX/XX/2024. It had been more than 35 days since they have responded. That is a Violation of 15 USC 1681i ( a ) ( 1 ) ( A )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
I disputed these accounts a few times and it keep coming back verified but How did Transunion and XXXX verify this as accurate? I NEED DOCUMENTATION OF EVERY ACCOUNT ATTACHED!!!!!! How was this investigated when accounts on my report havent been updated since XXXX its XXXX which is a violations under the FDCPA Section 807 ( 8 ) Please send me any and all documentation that u have that show that Transunion and XXXX actually did they job I need to be provided with documentation that includes the Original Purchase Agreement, Terms & Conditions, Proof of ownership of the debt from Original Creditor. Name of original creditor? Account number, Amount owed, Proof of payment history Send me these documents within 15 days and if u can not send me documents in 15 days delete this from my account Immediately. I would have to seek litigation because this is violation and took a toll on my everyday life been denied for apartment, loan, credit card..etc

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
I did not authorize these inquiries and strongly believe they are fraudulent. I urge you to conduct a thorough investigation and remove them promptly from my credit report. I have provided supporting documents for your review.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: GOLDMAN SACHS BANK USA
State: NV

Complaint narrative:
On XX/XX/XXXX my Apple card was compromised I contacted Apple support and informed them, and they closed my account and said I had XXXX liability. I continued to make payments until it was clear my account was completely closed. My account was closed in XXXX of XXXX. As of XXXX of XXXX, Apple started reporting me to the credit agency negatively without any written notification. I asked them to verify my address and they had the wrong address on my file as well. I contacted them regarding the issue, they informed me that they would correct it, all to just report the account as charged off as of XX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX SSN : XXXX DOB : XXXX XXXX TransUnion Consumer Solutions XXXX XXXX XXXX XXXX XXXX PA XXXX - XXXX XX/XX/XXXX Dear TransUnion I hope your day is going well, but I need your help. I noticed the following issues with these accounts on my credit report : XXXX XXXX XXXX XXXX XX/XX/XXXX : Account number XXXX XXXX Update this account quickly. 

XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : Account number : XXXX  Update this account quickly. 

XXXX XXXX XXXXXX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : Account number : XXXX Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : Account number : XXXX Update this account quickly. 

XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : Account number : XXXX Update this account quickly. 

XXXXXXXX XXXX XXXX XX/XX/XXXX : Account number : XXXX Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX XXXX XXXX XXXX Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX | XX/XX/XXXX : Account number : XXXX, Update this account quickly. 

XXXX/XXXX  : Account number : XXXX, Update this account quickly. 

I did some reading on the internet about credit reporting laws, and from my understanding if a consumer finds errors on their credit report, they have a right have them fixed, right? I got this information from the FTC, and the CFPB. This incorrect information on my credit report is causing problems when I try to apply for credit. Please investigate this matter, and get back with me when you are finished. I hope this will be soon. 



Thanks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-11 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: ENCORE CAPITAL GROUP INC.
State: OH

Complaint narrative:
I was NEVER noticed of this so called debt, no phone call, no email, no letter in the mail. This just showed up on my credit report. The are laws set in place for situations like that. I will be filing more complaints on your company for disregarding the law. YOU JUST CAN'T PUT MISLEADING AND INACCURACY INFORMATION ON SOMEONE CREDIT REPORT WITH NOTIFING THME FIRST AND GIVE THEM THE RIGHT TO DISPUTE THIS SO CALL DEBT. I do have my credit report from last month and your company was not on it, but this month it is.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Bridgecrest Acceptance Corporation
State: NC

Complaint narrative:
In XX/XX/2024 my car loan came to term after 72 months. Prior to the last month went onto the payment portal to request a final payout amount. At such time their " request pay amount '' button continued to loop me back to the homepage with giving the requested information. I then sent a formal request in writing to the given address. I also disputed other unknown amounts as well. When I did not hear back within 14 days I accessed the portal and made another full payment on XXXX XXXX. Still with no response on XX/XX/XXXX I accessed the portal which told me that I have a full payment due. I again made another full payment and awaited a response. On XX/XX/2024 my credit was depleted by nearly 100 points due to 30 day delinquency. When I called the admitted that it was not 30 days late but told me there was nothing they would do. I was laughed at and hung up on. They stated that they would nothing for the fees and they would not allow me to speak to their legal department. For the full term of my loan I have PERFECT payment history. But on the last payment mysteriously there are problems. My account has increased to over {$500.00} and no remedy from this company. They told me that they took the fees from the XXXX payment so there was nothing they would do to reimburse. Yet they say I have an outstanding balance after EVERY payment was made on time. Now they are holding my title and are threatening to report me LATE with a 90 day penalty. Again there has been no 1 single late payment reported in 72 months of the loan term.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I'VE RECENTLY CHECKED MY CREDIT REPORT AND NOTICED SOME INACCURATE ACCOUNTS REPORTING. PLEASE SEE ATTACHED.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation