Consumer complaint received 2024-09-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: U.S. BANCORP
State: NY

Complaint narrative:
Im reaching out to the CFPB in emotional distress as my XXXX XXXX XXXX Credit card has been shut down with no warning or notification from the bank. I have not had any problems with this account since the opening of this credit card made all my payments on time which I have included the payment history screenshot. As well as my most recent XXXX payment ( XXXX ) with the spending I have done on this card as well as the payments in which the Credit Card is under the limit and I have never missed or a failed a payment on this account. Additionally I have a little over XXXX points on this account that I have worked extremely hard to accumulate which has been frozen worth a little over {$1000.00} USD in cash back. I had spoke to a representative from the financial institution named XXXX who works in the customer authentication department who had notified me that in order to have my account reinstated I must send a physical letter to the office of the president. This is extremely outrageous and frustrating to me as I have been a proficient client with this institution with making numerous payments 4 ( x ) a month when only one payment is due and I have been paying off my card in full and balances in full and spending on it again maxing out the card in an attempt to achieve a credit limit increase. I make good money for myself I have been a respectful and good client to this bank so why would they just shut down my account when there has been nothing wrong on my end which is just unfair to me. I value the relationship with this bank and don't know why they would just XXXX me over like this, freeze my {$100000.00} in points and the representative XXXX told me that it is due to late payments, which I have never been late on this account or paid late .... or being a risk to the bank with reversed payment ( XXXX ) which I have never had... so why would they just shut down my account with no call or warning especially a proficient client as myself. I have open dispute ( XXXX ) for fraud on this account as well that have yet to be credited, money stuck on hold with other instiutions so to shut down my credit card especially with over XXXX points and to freeze it with no notification is outrageous and I am very frustrated and would like my account reopened as I have done nothing wrong and them shutting down my account is severly damaging to my credit rating and will hurt and IS going to hurt my credit score. I will also provide the last payment update on this card from my XXXX Credit Report showing that I was never late on this account so I am confused and distressed on why this financial institution would just shut down my account. Citizens has also shut down my personal checking account put my funds on hold for 2 weeks now and waiting another 1-2 weeks to send me my money in the account in the form of a check which has been stressing me out tremendously. So not only am I dealing with this endevaor but my favorite credit card shutting me down when I have {$1000.00} in cash back rewards and I need to book a flight for work with these rewards in which I have spent a ton of money and paid back a ton of money when I have to go on a business trip is stressing me out... I have an open fraud case on this account as well going on merchants crediting back refunds to my credit card account this is the worst time to pull a odd ball out of a hat. I was told to send a letter to the office of the president like I am already financially and emotionally distressed with my checking account balance on hold with over {$50000.00} in it that the bank has me waiting 4 weeks to get because Citizens is terrible... But Valley Bank shutting me down for being to risky when I never had a failed payment, paid 4 ( x ) + a month when your only required to pay your credit card on the due date and the minimum when I have been paying my card in full and spending on it to try and get a credit limit increase as I know how important it is to have credit and can help in times like this in which the Citizens  situation I have going on is putting a XXXX on me. I just want my account reinstated I have been a good customer of this bank I have done nothing wrong and this is severly stressing me out at a time when I don't need this stress... I have been a good customer to this bank and have done nothing wrong. I would like my account to be reinstated I am not a risk to this bank I have done good and clean business I do not know what happened but I would like my account reopened and the XXXX reward points I have worked so hard to rack up with over {$1000.00} in cash back value if reversed payments was an issue and if I was late as the representative XXXX stated on the phone which would be the reason for account closure wouldn't I use the cashback rewards and apply it to the account value? Instead of ruining my credit and relationship with this bank with dergatory late remarks, and late fee ( s ) charges + interest with the bank.. This doesn't make any sense and I am already stressed out I don't need this distress at this moment in my life I already have a lot going on and would like my account back. There was no ill intenet or any signs of wrongdoing on my side at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief