Consumer complaint received 2024-07-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BARCLAYS BANK DELAWARE
State: TN

Complaint narrative:
Wyndham Rewards Visa Card by Barclay ; Mismanagement of account and possible fraud. 
XXXX XXXX XXXX XXXX XXXX  Barclays XXXX XXXX. Requested to pay off account ( over {$9000.00} ) with credit card last XXXX XXXX XXXX  and close it. Stayed on the phone while a man ( XXXX XXXX ) stated the payment went through who stated amount may be different from what it was showing. I responded I understood. Reviewed checking account XX/XX/24, {$8700.00} was charged to my bank account from Barclays. 
XXXX XXXXXXXX XXXX XXXX  Wyndham ( Time Share ) and notified them I closed the Barclays account for Wyndham rewards due to poor management of account. 
XX/XX/24 {$350.00} payment to Barclays hit my checking account. 
XX/XX/24 Saw the {$350.00} payment on my bank account and called Barclays. After several transfers to get to an English-speaking manager, spoke with XXXX XXXX XXXX XXXX 3- minute call. XXXX stated Barclays never received the {$8700.00} payment from XXXX XXXX XXXX XXXX XXXX XXXX. I gave XXXX all the info from the XX/XX/24 call and he refused to check further stating he could see no payment being made. 
@ XXXX called XXXX XXXX who confirmed that the {$8700.00} was sent and received by Barclays XXXX Explained they stated they did not receive it. XXXX XXXX stated they did and recommended I file a fraud complaint which I did. Placed a stop payment on Barclays. 
XX/XX/24 Received my money back along with the {$350.00} payment as well and statement from XXXX XXXX they resolved my compliant. 
XX/XX/24 Called Barclays, spoke with XXXX XXXX XXXX XXXX they refused to transfer me to XXXX. Asked XXXX how I could get this issue resolved. XXXX stated I had to pay {$9400.00}. I informed XXXX of the history of this account ( XXXX ) and I would again have XXXX XXXX send the {$8700.00} while I had her on the phone to confirm she has received the money for my account. I provided to XXXX the date and time of the XX/XX/24 call where I closed the account and initially paid the {$8700.00}. Since Barclays records all calls for quality assurance, she stated she would pull the call and if she can confirm my statement will have the additional interest charges adjusted and/or removed and would call me back in 2-3 days. I agreed to this action on her part but did inform her to make sure the call from her came with a caller ID as I do not answer unidentified calls. I answered all unidentified calls any way for 5 days with no call received. I assumed the issue was resolved as I did get a text message from Barclays confirming the payment was made while I was on the call with XXXX. 
XXXX XXXX XXXX XXXX  My mistake for assuming resolution. Opened a most recent Wyndham Rewards mailer assuming these were for the points I accrued. It was from Barclay with an invoice with a different account number ending in XXXX and total due was {$9300.00} with a past due amount of {$550.00} and my credit score affected with a 60 day past due indicator ( 2nd time they did this ) from Barclay. Called Barclays and asked what was going on, again asked to speak with an English-speaking manager and was denied then later the man stated he would send me over to the US branch XXXX This person stated my account with credit card ending in XXXX had a {$960.00} balance and me to pay it, I declined, informed him I would be filing a formal complaint to CFPB. I did not feel I would get this issuer resolved since he was refusing to send me to a higher level manager.

Have filed a dispute on my credit score against Barclay. I no longer have the credit card as I cut it up on XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation