vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: REGIONS FINANCIAL CORPORATION
State: TN

Complaint narrative:
REGIONS BANK HAS MY CREDIT SHOWING ADVERSE XXXX BALANCE MONTHLY PAYMENT XXXX THIS CHARGE CARD HAS BEEN XXXX BALANCE FOR YEARS USED IT ONCE IN XX/XX/2022 RECIVED A STAEMENT IN XX/XX/2022 PAYMENT WAS DUE XX/XX/XXXX I PAID IT SEVERAL DAYS LATE NEVER OVER XXXX OR CLOSE TO. I PAID IT IN FULL XXXX AND RIGHT AFTER PAYMENT RECEIVED A LATE NOTICE CALLED ASKED WHY XXXX SAID NOT SURE YOUR BALANCE IS XXXX AND WAS NOT OVER 30 DAYS NEXT MONTH AND NEXT MONTH AFTER XXXX STILL RECEIVING LATE NOTICES I HAVE RECORDED CONVERSATIONS FROM XXXX REPS AT REGIONS THAT COULD NOT TELL ME WHY LATE NOTICES WERE BEING SENT TO ME, CHECKED MY CREDIT THEY HAVE MY CREDIT ADVERSE SHOWING XXXX BALANCE AND XXXX PYMNT A MONTH. PAYMENT WAS XXXX WHEN I RECEIVED THE STATEMENT AND PAID IN FULL LEAVING XXXX XXXX. REGIONS HAS PUT A FRADULANT DEROGATORY ON MY REPORT. THIS HAPPENED AFTER I PUT A BAD REVIEW ON XXXX. NEEDS NEED TO BE CORRECTED AS SOON AS POSSIBLE THEY ARE RUINING MY CREDIBILITY BY FRAUD THE PAYMENT NEVER WENT PASS 30 DAYS

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: Flagstar Bank, N.A.
State: FL

Complaint narrative:
Ive been awarded 18 months free of mortgage from XXXX XXXX Department XXXX XXXX and I was told my XXXX mortgage was sent but flagstar has told me the payment was never sent it is now XXXX and still no payment for XXXX!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: VA

Complaint narrative:
15 USC 1681 Section 602 states I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Nelnet, Inc.
State: VA

Complaint narrative:
15 USC 1681 Section 602 states I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
My mail was forwarded online at USPS to an unknown person at address XXXX XXXX XXXX XXXX Indiana in XX/XX/2022. Starting XX/XX/2022 they used my ssn and opened an account with XXXX XXXX XXXX  I contacted USPS and they opened a case to stop my mail being forwarded fraudulently. I told a rep for first XXXX I was the victim of identify theft and fraud. I also filed a police report with my town XXXX Police Department in XXXX, IL. I have a credit fraud and freezes on my accounts. They also tried to use my XXXX credit card but were denied. 

My credit has taken a massive hit and XXXX XXXX  continues to keep dinging my credit. 

The balance is over {$900.00} now that some person in Indiana racked up. 

My police report number with XXXX Police Department is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
This complaint is related to a previous complaint # XXXX filed on XXXX against Experian credit report. The response from experian Was Not Transparent, was inaccurate and a complete lie from the facts, evidence supporting this complaint. Experians response that the soft inquiry as to Court that does appear and ran on my experian credit report on dates, XX/XX/2021 / XX/XX/2021 and XXXX with copy of attached from experian credit site is proof of soft inquiry into my personal credit report was made on ( 3 ) three different dates as seen. Experian, responding by this information does not appear on their site is a lie and experian is providing a false and untrue statement to a government agency. This is a crime and a violation of the consumer protection laws. Such factual information as to the report is, Experians own site report # XXXX dated XX/XX/2021 for XXXX XXXX XXXX XXXX is Proof of such information being provided to Court as a soft inquiry three times. Im asking this agency for transparency and accountability for Experian to release the request information as to Who Court is, the location, address, phone affiliation and any/all information regarding this entity Court in name only on my credit report be released to me immediately

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: InDebted Corporation
State: MI

Complaint narrative:
Indebted has communicated with me via emailed me multiple times with out my prior consent and at a inconvenient time violating 15 USC 1692c. Indebted infringed upon my rights to privacy. You are now on Notice check attachment

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Hello, I am aware that I have rights protected under the Fair Credit Reporting Act ( FCRA ) and I believe it is imperative that I share this information with you.

I have discovered a very easy, clear, and concise violation on one my collection accounts. 
On my credit report, I see that the " Date Opened '' for this collection shows as " XX/XX/XXXX ''. I will be attaching the section in my credit report which clearly shows the dates highlighted for you to see erroneously input by this collection agency. 

I will also be attaching letters sent to me by this same collection agency way back in XXXX! This account has been open for at least 5 years ( not since XXXX as they've claimed ). They are lying on the credit report and this is a clear violation. 

I respectfully demand that the following account be removed from my credit report because of their lies and inaccuracies on my credit report : Account Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: LendingPoint Holdings LLC
State: TX

Complaint narrative:
15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under a open-end consumer credit plan as late for any purpose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AL

Complaint narrative:
15 USC 1681 Section 602 state 's I have the right to privacy. 15 USC 1681 Section 604A Section 2. Also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B. A creditor may not treat a payment on a account under an open end consumer credit plan as late for purpose.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
The President of USA Joe Biden signed a FEMA Disaster Order EM 3589-NY and NY Governor Hochul signed an Executive Order # 24 authorizing all financial institutions to participate in offering financial hardship courtesies to my zipcode XXXX and all others in the XXXX counties called the AFFECTED areas due to huge snow storm. 

Please investigate why the XXXX of BofA has ignored my many requests as well as the President and Governor to give financial courtesies during this Disaster Declaration. 

I personally was hit by a car and have been offwork for XXXX and XX/XX/2022. 

Then on XXXX XXXX, 2022 our entire community got whacked by XXXX FEET of SNOW!!! 

I asked for an adjustment and no one has gotten an answer from the XXXX of BofA. 

Ironically, XXXX XXXX did help the victims of all fires and hurricanes this year! 

Please review my letter request and the proof there is a Disaster!!! 

thanks so much. 

XXXX XXXX ph. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
On XX/XX/XXXX and XXXX of 2022, XXXX fraudulent charges were made to my Capital One Account for XXXX and XXXX. I have been a victim of identity theft and have reported this to the FTC and also validated that I was part of the XXXX data breach. In the past year alone, a few of my credit cards were used fraudulently. In these cases, I never received the new cards in the mail and was suddenly made the victim of fraud shortly after they were to have arrived via XXXX. I worked with police authorities who were able to obtain tapes from merchants showing a man making the purchases. I am a woman. The only way the credit cards could have been used is through the activation process which requires at minimum the last XXXX digits of one 's SSN. 

I lost this particular card and the perpetrator was able to create a new PIN and use it at an ATM to complete two cash advances. I filed a dispute with Capital One and they have denied my dispute. I have XXXX XXXX which impacts my vision. The transactions occurred in XXXX XXXX, IL and I live in XXXX and could never have possibly driven that distance without risk of accident or injury,

Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
There is incorrect addresses showing on my credit reports. The only address I have is XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
There is incorrect addresses showing on my credit reports. The only address I have is XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Hello, I am aware that I have rights protected under the Fair Credit Reporting Act ( FCRA ) and I believe it is imperative that I share this information with you. 

I have discovered a very easy, clear, and concise violation on one my collection accounts.

On my credit report, I see that the " Date Opened '' for this collection shows as " XX/XX/XXXX ''. I will be attaching the section in my credit report which clearly shows the dates highlighted for you to see erroneously input by this collection agency. 

I will also be attaching letters sent to me by this same collection agency way back in XXXX! This account has been open for at least 5 years ( not since XXXX as they've claimed ). They are lying on the credit report and this is a clear violation. 

I respectfully demand that the following account be removed from my credit report because of their lies and inaccuracies on my credit report : Account Name : XXXX XXXX  Account Number : XXXX Date Opened : XX/XX/XXXX Thank you for your time.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: ALLY FINANCIAL INC.
State: NV

Complaint narrative:
On XX/XX/XXXX, a debit from a XXXX transaction posted to my Ally account ending in XXXX. I discovered this on XX/XX/XXXX and immediately contacted Ally and filed a dispute with a customer service XXXX On XX/XX/XXXX, I was issued a provisional credit and I thought that would be the end of the problem. Please understand, I did not do a XXXX transaction in my Ally account. It was done by somebody other than myself, a hacker I believe. I never set up any XXXX to be done in my Ally account. That was done by the hacker. On the same day, XX/XX/XXXX, another XXXX transaction was attempted in that same XXXX Ally account for {$990.00}. Ally rejected that one but allowed the smaller one to be completed. I was never notified via email, phone call or text of these XXXX transactions by Ally. I discovered them when I was online examining activity on my account. On the same day, I transferred all monies from the XXXX account to a new Ally savings account ending in XXXX. I also changed user IDs and passwords to both accounts. I received a letter from Ally dated XX/XX/XXXX saying that Ally had rejected my dispute, that no error had occurred and that the transaction was completed with a merchant that I had an established relationship with. This is absolutely not true. I attempted to file a XXXX dispute on XX/XX/XXXX, this time speaking with a supervisor. On XX/XX/XXXX, I called back and was told that the XXXX dispute was denied. I called back on XX/XX/XXXX and was told that the dispute was closed not denied because it was deemed a duplicate. On XX/XX/XXXX, I spoke to a person in Loss Prevention and she spoke to somebody in the Fraud department and they said it was final. According to her the Fraud department said they spoke with XXXX directly and based on their communication with XXXX they came up with their final decision. Please understand, I was never allowed to speak with anybody directly in the fraud department, which is unbelievable and very frustrating to me. That the XXXX transaction was done is not the question. The question is whether it was done by me and how they could know that by talking with XXXX, I do not know. But let me make this clear, I did not do this XXXX transaction. I have only ever done and set up XXXX transactions in my XXXX checking account, period.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
I was a victim of Equifax data breach. In XXXX of XXXX, Equifax announced a data breach that exposed the personal information of XXXX XXXX people. 
My credit cards now show as being late and having a very high balance. 
I have never missed any payments and have a XXXX balance on my credit cards every month. I have never carried a balance.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
I am interested in disputing my credit report with Equifax. checking my file alot of information is invalid. it is hindering my credit report to be cleared an corrected. please remove all information on my credit report that is invalid.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-12-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Bridgecrest Acceptance Corporation
State: TX

Complaint narrative:
In accordance with the fair credit reporting act XXXX  account # XXXX, has violated my rights. 

15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company response to consumer: Closed with explanation