Consumer complaint received 2025-01-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OR

Complaint narrative:
FORMAL COMPLAINT REGARDING SYSTEMATIC FCRA VIOLATIONS AND FAILURE TO PROCESS IDENTITY THEFT DISPUTES Date : XX/XX/XXXX RE : Repeated Failures to Comply with FCRA Identity Theft Provisions Complaint Against : XXXX, XXXX, and TransUnion DOCUMENTATION OF SYSTEMATIC FCRA VIOLATIONS I. Timeline of Dispute Submissions Since XX/XX/XXXX, I have submitted seven ( 7 ) separate sets of identity theft documentation to XXXX, XXXX, and TransUnion ( " the CRAs '' ) through the following methods : - Certified mail submissions : 6 separate mailings - Online portal submissions : 6 separate uploads- Most recent submission : XX/XX/XXXX XXXX. Legal Requirements Under FCRA Pursuant to 15 U.S.C. 1681c-2, the CRAs are required to : 1. Block fraudulent information within 4 business days of receiving identity theft documentation 2. Notify furnishers of the blocked information 3. Provide documentation supporting the validity of disputed accounts when requested 4. Prevent the reappearance of previously blocked fraudulent information III. Documented Violations The CRAs have systematically failed to meet their statutory obligations in the following ways : A. Failure to Block Information- Failed to block fraudulent accounts within the mandated 4-day timeframe - Allowed previously blocked accounts to reappear on credit reports- Continued reporting disputed information without proper verification B. Failure to Provide Documentation - Failed to furnish requested validation documentation - Failed to provide evidence contradicting submitted identity theft documentation - Failed to demonstrate proper investigation of disputes XXXX Supporting Evidence Provided XXXX. Police report XXXX. Two ( 2 ) FTC Identity Theft Reports 3. Two ( 2 ) CFPB complaints 4. Documentation proving physical impossibility of account creation during period of : XX/XX/XXXX - XX/XX/XXXX ( location outside XXXX ) XXXX. Impact and Damages The CRAs ' systematic failures have resulted in : - Ongoing credit report inaccuracies- Necessity to retain legal counsel - Financial hardship - Inability to conduct normal financial activities - Time and resource expenditure in repeated dispute submissions V. Prior Attempts at Resolution Multiple attempts have been made to resolve these issues through : - Direct communication with each CRA - Online dispute processes- Phone communications- Written correspondence - Regulatory complaints VI. Legal Representation Due to the CRAs ' continued non-compliance with FCRA requirements, I have retained civil rights counsel to pursue appropriate legal remedies. This retention was necessitated by the CRAs ' systematic failure to fulfill their statutory obligations under FCRA.

REQUEST FOR IMMEDIATE ACTION I hereby demand that each CRA : 1. Immediately block all identified fraudulent accounts 2. Provide written verification of all disputed accounts XXXX. Implement procedures to prevent reappearance of blocked items XXXX. Furnish copies of all documentation used to verify disputed accounts XXXX. Provide written confirmation of compliance with these requests All communication regarding this matter should be provided in writing to my address of record and I request that the response including validating documentation be emailed to me to the email address on record at each credit bereau. 

This documentation serves as formal notice of the CRAs ' ongoing FCRA violations and may be used in subsequent legal proceedings. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX of each bereaus company location.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief