Consumer complaint received 2024-08-20 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Resurgent Capital Services L.P.
State: NJ

Complaint narrative:
This new complaint is directed related to ongoing complaints against a debt collector, LVNV. Case # XXXX filed on XX/XX/XXXX against LVNV and an agent of LVNV, Resurgent Capital services and another case # XXXX filed on XX/XX/XXXX also related to LVNV using agents to collect on this alleged debt. On another complaint, case # XXXX against another agent of LVNV, XXXX XXXX XXXX also trying to collect on behalf of LVNV. All this complaints were made after I noticed a collection company, LVNV appearing on my credit report in XX/XX/XXXX. Ive been doing disputes with all three credit agencies since with no remedy. I began another investigation dispute with all three credit agencies with additional information in XX/XX/XXXX. On XX/XX/XXXX I sent a cease and desist letter and requested additional credit validation information to LVNV in two separate letters, mailed both certified mail and delivery confirmation. Both were received by LVNV and signed for on XX/XX/XXXX @ XXXX XXXX. Since this time, LVNV has had agents of their company, XXXX XXXX and Resurgent captial send me collection notices threw the US Mail. Ive sent cease and desist letters to both XXXX and Resurgent by mail, sending certified mail and delivery confirmation. Letters were received using USPS tracking. Today, XX/XX/XXXX I received in the mail a letter from another agent of LVNV XXXX XXXX XXXX on behalf of LVNV again.

LVNV continues to dismiss my request my certified mail and delivery confirmation to cease and desist all communication to me as to this alleged debit and that includes any agents on their behalf. This letter was sent on XX/XX/XXXX and received by LVNV on XX/XX/XXXX but still continues to have agents of there company to continue harassing me with letters to my home. I then filed a complaint of such violation as mentioned above against the company contacting me and LVNV to the department of consumer affairs as seen in above case # s. Today I called this company, XXXX XXXX and spoke to a very nice woman after confirming myself and the letter I received with a reference #. I informed her of the on going issues and complaints filed against LVNV and agents that continue to contact me on behalf of LVNV even though I sent them a certified letter to cease and desist all communication with me that includes any agents on there behalf. Ive also filed complaints against with the Federal Trade Commission against LVNV, complaint # XXXX on XX/XX/XXXX and against Resurgent Capital, case # XXXX. This was directly related to the ongoing harassment, ignoring my cease and desist letter and request for additional information. The woman informed me she would not contact me anymore from there company in any way and would notify LVNV. This was in a phone call today @ XXXX XXXX. Resurgent sent copies of statements from past account but refused to send information I have requested as to validation information directly from LVNV back in XX/XX/XXXX. This is outrageous and unethical practices of this collection company, who continuously refuses to stop contacting me by using agents of the company that I explicitly requested not to in my XX/XX/XXXX letter. Im asking your agency to hold the collection company, LVNV and its agents accountable for ongoing harassment and intimidation tactics that will not stop.

Company response to consumer: Closed with non-monetary relief