Consumer complaint received 2025-01-21 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Nelnet, Inc.
State: NY

Complaint narrative:
My name is XXXX XXXX and I attended XXXX University XXXX XXXX XXXX XXXX. I am asking that you take immediate action to ensure relief for myself and hundreds of thousands of defrauded borrowers. Please do not leave me and hundreds of thousands of defrauded students in the lurch, with our financial freedom and ability to live a full life hanging in the balance. A majority of us went to schools that have a history of misconduct well known to the Department of Education. We know that the Department of Education has findings for many of these schools, and that there is a preponderance of evidence to justify approval of the majority of outstanding Borrower Defense applications. I am asking you to act now, before it is too late. I am sure you know quite well that Borrower Defense and the Department of Education itself are at risk. All students who are suffering under the extreme weight of this fraudulent debt should have their Borrower Defenses approved immediately so we can finally be free to work toward our American Dream, a dream that has been stolen from us by often notoriously predatory companies. 
When I was a XX/XX/XXXX in XXXX attending XXXX XXXX University, I applied to multiple veterinary schools. I immediately received an acceptance to XXXX University along with a few other schools both international and in the states later on. However, XXXX changed my acceptance date to XXXX instead of XXXX and stated that I must attend or lose my seat. At that time I was upset because I did not apply for that class and had well above the accepted GPA and requirements to attend XXXX. I was forced to attend prior to hearing from other schools which now that I know more students stories, I was not the only one. XXXX has done this with countless students they fear of losing, if they allow us to hear back from other schools. Next was the education once arriving. XXXX promotes being a hands on school and allowing students to graduate practice ready. However, when COVID happened they did the opposite. At that time they made bugs get cuts for labs and staffing while increasing our cost of education and removing necessary laboratories and practicals despite government approval to allow them. This has directly impacted me as a practitioner, my patients, and my financial health. As a result of their lack of education I was not practice ready and needed to take extra courses, do extra training, and make less income as a result. This is not just the case for me but for many others. I understand the hardship of Covid but XXXX elected to neglect students, raise tuition, and the results have been clear and statistically proven on the XXXX. The XXXX is the board exam for veterinary practitioners and XXXX pass rate has dropped significantly below average and potentially losing XXXX accreditation. To help stop this XXXX has encouraged students from not taking the XXXX immediately because they fear their pass right will be low. The pass rate they advertise is for students taking the exam twice while the majority of schools post a first time pass rate. Overall XXXX has clearly taken a step back in their quality of education to have better profit margins and it has impacted the lives of thousands of students. As I result I am now in almost half a XXXX XX/XX/XXXXin debt, unable to get a mortgage, and struggling financially despite what is considered a good salary compared to the general public. This can very well be contributed to XXXX XXXXXX/XX/XXXXteam that encouraged a large student loan be taken out each semester rather than taking a minimal loan. At they time they teach as if they doing it for the students benefit but in hindsight it is clear it is for nothing more than their own benefit.

Company response to consumer: Closed with explanation