Consumer complaint received 2024-10-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I got a new credit card with promo offer. On XX/XX/XXXX, I charged {$1000.00} as required to get promo credit. I got first bill dated XX/XX/XXXX reflecting balance due of {$1000.00} and payment due on XX/XX/XXXX. 

On XX/XX/XXXX!!!!!!!! I paid Bank of America {$790.00} from my checking account. I also instructed them to use my promo credit of {$210.00} to reduce my credit card balance. This resulted in me owing them XXXX  as of XX/XX/XXXX. 

I also signed up for auto payment online. This instruction tells Bank of America to debit my checking account for the statement balance in full ( IF anything is owing ) on the due date reflected on my credit card statement. 

But they can't charge me a payment that IS NOT DUE ... .. when I paid it already almost a month EARLY. 

On XX/XX/XXXX I received an alert from my checking account bank, XXXX, that a payment was coming out for {$1000.00}. I didn't have any payments due for {$1000.00} so I ran into my online banking and discovered that the XXXX  at Bank of America took {$1000.00} from my checking account, applied the " Payment '' to my credit card, resulting in a {$1000.00} CREDIT BALANCE on my credit card. 

I called BofA and said they need to give my money BACK. The telephone representative indicated that he received a lot of phone calls that day from people who were charged for payments they did not owe. So was BofA hacked? Do they have a system glitch that they don't know about? The representative said he would instruct the bank to send the {$1000.00} back to my checking account and said it would take UP TO TEN DAYS. 

I said that was unreasonable. I had funds to cover this situation, BUT WHAT IF I DIDN'T. What if I didn't have an alert on my checking account telling me about this. What if I couldn't come up with an extra {$1000.00} to cover payment I might have made on my checking account. What if my checking account bank started bouncing checks for rent or mortgage or taxes or other credit card payments. 

Does Bank of America even realize the ramifications to the average customer when they unlawfully debit one 's checking account for {$1000.00} and then expect that person to have to wait up to ten days to get the funds back. 

So now it is XX/XX/XXXX, and if you look at the statements attached you will find that Bank of America took the {$1000.00} credit funds BACK on XX/XX/XXXX but FAILED to credit my checking account as of this date. Are they planning on sitting on my {$1000.00} for a week before giving it back? 

I want four things : 1. I want them investigated by the Consumer Financial Protection Agency ... .. not just for ME but for every consumer they did this to. And I want them penalized. 

2. I want a personal letter of apology from the bank. And not some mimeographed form letter. A personal letter of apology. 

3. I want interest at the rate of 36 % for each day they had use of MY funds .... like a cash advance THEY TOOK on my account. 

4. My costs in time to deal with this was over one hour and that is being extremely fair. I charge {$250.00} an hour for my services and so Bank of America has to reimburse me for my time. I expect a check for this amount or I will take them to small claims court and see what the judge has to say about this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief