Consumer complaint received 2026-04-29 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Sequium Asset Solutions, LLC
State: FL

Complaint narrative:
I am filing this complaint regarding collection activity from Sequium connected to ongoing XXXX XXXX account issues that have caused significant financial and credit harm. Issue 1 XXXX Charge-Off Related to Returned XXXX I am an over-the-road truck driver and originally purchased an XXXX from a XXXX store in Missouri. At the time, I wanted an XXXX XXXX XXXX, but the store only had a standard XXXX available. XXXX staff informed me that I could purchase the available phone and exchange it within the 30-day return period for the XXXX XXXX XXXX once it became available. Due to my busy trucking schedule, I later stopped at a XXXX store in XXXX, North Carolina, where I returned the original XXXX and completed the exchange/purchase for the XXXX XXXX XXXX. At the time, I believed everything was properly exchanged and resolved. Months later, XXXX began claiming there was still a balance owed for the returned phone. I attempted contacting both XXXX stores and customer service multiple times with little to no assistance. I was repeatedly redirected, spent countless hours on calls, and struggled to get a clear resolution. This issue eventually resulted in a XXXX charge-off appearing on my credit report with an alleged balance of approximately {$850.00}, which I dispute. I already submitted disputes with the credit bureaus without resolution, and there is currently an active dispute with XXXX and the credit bureaus directly. I am requesting this matter be fully investigated, including review of the returned device records, store transaction history, and exchange records. Issue 2 {$380.00} Collection Account Through Sequium After ongoing frustration with XXXX customer service and account handling, I ultimately decided to cancel my XXXX service. Before canceling, I specifically asked the XXXX representative whether there would be any remaining balances or future charges after making my final payment. I made it very clear that I wanted to avoid another issue like the previous device dispute. The XXXX representative confidently informed me that I was fully paid and owed nothing further. Months later, I unexpectedly received a collection notice from Sequium regarding an alleged XXXX balance of {$380.00}. I was never properly informed beforehand that there was an outstanding balance or that the account would be referred to collections. Given the prior unresolved XXXX dispute and the fact that I directly confirmed with XXXX that my account was clear before cancellation, I am concerned about the validity and accuracy of the balance now being pursued through collections. I am requesting a full investigation into the XXXX account history, billing records, communications, and the validity of the alleged balance currently being pursued through Sequium collections. I am also requesting correction of any inaccurate reporting or improper collection activity associated with these matters to prevent further harm to my credit.

Company response to consumer: Closed with non-monetary relief