Consumer complaint received 2026-04-24 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: T.S. Holdings
State: AL

Complaint narrative:
I was contacted by them XX/XX/XXXX first time. My daughter had just XXXX. It showed up on my credit toward end of XXXX of XXXX. I called them XX/XX/XXXX. spoke w XXXX. He told me documentation had been sent to an address I haven't lived at in about XXXX yrs. He REFUSED to take my correct address over the phone even though I tried several times to give it. He said they had gotten that address from the apt & I said no that's not the address they had because I lived somewhere else after that. He asked me to send a ltr w/correct address asking for all this stuff & informed me interest was accruing & collection efforts WOULD NOT CEASE if I asked for this. I sent certified ltr XX/XX/XXXX. They received it XX/XX/XXXX. I already disputed it w XXXX in XXXX. They inspected less than 48 hrs & didn't remove it. I made a statement w them that I asked for validation & other documents, and have still not been sent proof as of XX/XX/XXXX. I asked XXXX to read over the list of " things they said I owed ''. He did and even he stated it didn't add up. According to email I received from apartment XXXX, they stated I would get final bill after it had been rented " and I would have 30 days from there to pay it. '' I received an email of " final bill '' XX/XX/XXXX, which would've meant I had until XX/XX/XXXX to pay or handle it BEFORE it got sent to collections, but yet, on that final bill XX/XX/XXXX they apartment said they sent it to collections on XXXX BEFORE the apartment was even rented and before a final bill had been done???? so how could I have been late when I didn't even receive the final bill until XX/XX/XXXX???? That doesn't make sense and is also not what they stated in the prior email. I called XXXX to ask if documents had been sent yet. XXXX told me they had received the ltr & was getting them ready. They called me XX/XX/XXXX asking me when I was going to pay & I told them I still hadn't received validation or nothing. They said they still had my OLD ADDRESS on file even though I had proof they had gotten my ltr. they told me they had the ltr, but hadn't changed my address & HAD NOT sent anything to me. Then a different person said she changed my address while on the phone w me right then & refused to answer any of my questions about if documents were going to be sent and hung up on me. I was also hung up on by another person that day w that collection agency. i called back on XX/XX/XXXX to check on it & a rude woman told me to call back when " my collection team '' was in & to leave a voice mail & transferred me to someones VM. I had already left 3 voice mails and NO ONE to this day has never returned my call. I have proof of all these emails and recordings of the phone calls. When I received the first emails from the apartment, my daughter was literally laying in the hospital XXXX so everything else was the furtherest thing from my mind. Still dealing & handling stuff w that. Yes, I have her XXXX certificate. They are also stating " wall damage '' charge on final bill. I have video proof there was no wall damage at all. So if they are wrong about that, and the collection agency can't even make sense of their charges, doesn't it make sense other stuff is wrong also???? I haven't attached the recordings, but I do have them ready to give if needed.

Company response to consumer: Closed with non-monetary relief