Consumer complaint received 2025-01-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: NEW YORK COMMUNITY BANCORP INC
State: NY

Complaint narrative:
On Monday XX/XX/2025 I entered the Flagstar bank located at XXXX XXXX XXXX XXXX New York. I intended to make a cash deposit into my checking account. As the security cameras will confirm, I patiently waited my turn for the teller to call me to the counter. There was a white man in a red coat who entered the line. The teller, a Hispanic woman yelled at me in front of her coworkers and customers exclaiming that the white man in the red coat was next. To my defense, the white man in the red coat corrected the teller and told her that I was indeed next on line. When I got to her window she was hostile and angry. She didn't give me a greeting instead she asked me what I was '' looking at. '' I told her that I wanted to make a cash deposit into my checking account She refused to take my deposit and directed me to speak to someone in another part of the bank, her reasons for refusing to take my cash deposit were vague and ambiguous, I then asked her for her name she told me that her name was " XXXX ''. Luckily I was able to speak to the XXXX XXXX XXXX XXXX XXXX. I explained to XXXX XXXX XXXX what happened and I gave her the name of the teller. XXXX XXXX wasn't sure about the name that was given to me, so she asked me to wait in the lobby while she found out who I was referring to. XXXX XXXX returned to me and told me that the tellers actual name is XXXX. Clearly XXXX had given me a false name. XXXX reportedly told XXXX XXXX that she didn't know who was next in line and that the lead teller had to tell her who was next. I then asked XXXX XXXX if XXXX claims that she didn't know who was next then why did she yell at me and tell me that I was not next, also why did she give me a fake name and refuse to take my deposit? XXXX XXXX apologised and told me that any deposit that I would like to make would take a long time to process because the banks computer systems have not completely merged together, But that is not what the bank XXXX XXXX had told me, XXXX was rude and hostile and yelled at me and refused to take my deposit. I telephoned the Flagstar bank customer service line and filed a complaint on that day. the customer service representative told me that she would escalate the incident and that I would be hearing from someone in XXXX to XXXX business days. I waited the XXXX days and still no one has contacted me. On XX/XX/2025 I called the XXXX customer service number and spoke to a customer service representative named XXXX XXXX. XXXX XXXX found my complaint in the system. I told XXXX XXXX that no one has reached out to me about the incident. I told XXXX XXXX that I would give the Flagstar bank Regional XXXX until Monday XX/XX/2025 to respond to me about my complaint, and that if I don't hear from anyone I would file a complaint with the Consumer Financial Protection Bureau. Today is XX/XX/2025 and no one had gotten in touch with me to discuss my experience at Flagstar bank and the teller XXXX XXXX 's confrontational and belligerent conduct with me as well as her refusal to take my cash deposit and place it into my checking account at Flagstar bank. I believe that the bank teller XXXX 's refusal to take my deposit was unjust.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation