Consumer complaint received 2025-02-05 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Cedars Business Services, LLC
State: CA

Complaint narrative:
Respected officer, In XX/XX/XXXX I moved from Texas and rented a 3-bedroomed apartment at XXXX XXXX XXXX under XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX ). Then after a few months, for my wifes XXXX  XXXX related to her XXXX and other severe ongoing family problems & financial difficulties it was a very hard struggling situation for us to continue paying the rent for that 3-bedroom apartment. So, I informed the assistant manager of XXXX XXXX XXXX about my situation and asked if we could move out to one of their vacant 1-bedroomed apartments and she told me that, per policy of the XXXX XXXX XXXX we can not do that without breaking the current lease contract. Which will cost me more money. But I can give them an application and describe my situation. I wrote an application to them asking for an early release and to allow me to break that contract without penalty. But I got no reply from XXXX XXXX XXXX XXXX! However, the assistant manager of XXXX XXXX XXXX told me if any new tenant comes right after we move out or the following month, then it can be worked out and I would not have to pay any extra rent or penalty charges. Also, if I need to pay any charges then it can be done in easy installments. Then I decided to move out to a cheaper apartment with a different renter. After giving advance notice in XX/XX/XXXX, we moved out on XX/XX/XXXX, from that 3-bedroomed apartment under XXXX XXXX XXXX at XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX, XXXX ) to my current address. I broke the lease ( on the XXXX month ) and moved out. The following month ( XX/XX/XXXX ) I went to the XXXX XXXX XXXX property manager to check if I need to pay any extra fees/ charges for the broken lease. But she assured me that I do not have to pay any extra amount as they already rented that apartment to a new tenant on XX/XX/XXXX, and my 1 month rent deposit covered all the needed costs/ charges. Then, after a few months in XX/XX/XXXX, I got a call from an agent on behalf of XXXX XXXX XXXX to pay a bill which was wrong with false extra add on charges. They did not send me any letter or written explanation or breakdowns of the charges, even though I asked for it several times. When I called the property assistant manager of XXXX XXXX, I found out the bill / charge was not correct at all! She told me that it might be a scam and not to call anyone unless I get any mail or hard printed signed documents from the company. 

Several months went by and I forgot about the incident. Then suddenly in XX/XX/XXXX ( after 5 months ), I got a mail from the XXXX XXXX XXXX in a different address ( my emergency contact address ). The bill / charge given was {$1300.00} as of XX/XX/XXXX. ( providing that in the document attachment ) The description of the charges was not correct at all. So, I went to the XXXX XXXX XXXX office with that mail and find out that they have not sent that mail to me. It was not even signed by anyone! I called the XXXX XXXX XXXX office to investigate more, and they told me over the phone that they do not have any claim under my name, and it is not a valid bill and to disregard that bill/ mail. Then in XXXX, I got a ridiculous bill from the XXXX XXXX XXXX saying I owe them {$6300.00}, and they have sent the bill on behalf of XXXX XXXX XXXX. Again, the mail was sent to the wrong different address ( my emergency contact address ). ( providing that bill in the document attachment ) I called XXXX XXXX XXXXXXXX and gave them all the details and documents they have asked for by XXXX XXXX XXXX. The agent who I communicated with got back to me & assured me that the case was an error & is closed. Unfortunately, all the conversations with me and the agent were over the phone and I have no proof or record of those communications! 

Now recently a few months ago suddenly I observed a constant decreasing on my hard-earned credit score on my XXXX credit scores on my bank app for several months. The score decreased from XXXX to all the way at XXXX and it is decreasing every month! I have applied for a dispute with the XXXX credit bureau against the false charge that Cedars Business Services claimed. 

I believe, I am a victim of a mistake or by a scam! I am requesting your kind support in this matter and help me to get rid of this falsified charge and help me to get back my hard-earned credit score. 

Thank you in advance for your support.

Company response to consumer: Closed with explanation