Consumer complaint received 2026-02-16 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Struggling to pay your loan — Denied request to lower payments
Company: CREDIT ACCEPTANCE CORPORATION
State: FL

Complaint narrative:
Company : Credit Acceptance Corporation Product : Auto Loan Issue : Inaccurate Credit Reporting & Unfair Collection Practices Account : [ Last 4 digits ] I am filing this complaint against Credit Acceptance Corporation for violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), the Fair Debt Collection Practices Act ( where applicable ), and the Consumer Financial Protection Act ( 12 U.S.C. 5531 ).

1. Inaccurate and Improper Late Payment Reporting Credit Acceptance is reporting four ( 4 ) late payments and a charge-off status that I dispute as inaccurate and improperly verified.

Under FCRA 623 ( a ) ( 1 ) ( A ), furnishers are prohibited from reporting information they know or have reasonable cause to believe is inaccurate. Under FCRA 623 ( b ), upon notice of dispute, they are required to conduct a reasonable investigation and review all relevant information.

Despite dispute, Credit Acceptance : Continues reporting late payments Has failed to provide a full payment history Has not provided the method of verification Has not demonstrated that a reasonable investigation was conducted Simply verifying through automated systems ( e.g., e-OSCAR ) without reviewing underlying account-level documentation does not satisfy FCRA investigation requirements.

I am demanding : Complete account-level payment history Documentation supporting each reported late payment Method of verification used Immediate deletion of any late payment that can not be fully substantiated If they can not produce original account-level documentation proving accuracy, continued reporting constitutes willful noncompliance under 15 U.S.C. 1681n.

2. Unfair Practice Regarding Inoperable Vehicle and Repossession Reporting The vehicle is inoperable/unsafe. I have requested that Credit Acceptance retrieve the vehicle voluntarily.

Instead, they are refusing to retrieve it unless it is processed and reported as a repossession.

This is an unfair and abusive practice under the Consumer Financial Protection Act ( 12 U.S.C. 5531 ) because : I am not concealing the collateral I have offered cooperative surrender The vehicle is not operational They are using credit damage as leverage Refusing retrieval while allowing late fees and additional derogatory reporting to accumulate is a form of unfair servicing and credit reporting abuse.

I am demanding : Written confirmation of how this account will be reported upon surrender No additional late reporting beyond charge-off date No improper repossession coding if the vehicle is voluntarily surrendered Investigation into improper servicing conduct Resolution Requested 1. Immediate investigation compliant with FCRA standards 2. Deletion of unverified late payments 3. Written confirmation of reporting status 4. Cease additional derogatory reporting during dispute Failure to correct these issues will result in escalation through additional regulatory complaints and potential civil remedies under federal law.

Strategic Reality ( Important ) Even if voluntary, lenders typically report surrender as repossession because the collateral was reclaimed. CFPB pressure can sometimes : Stop additional late stacking Prevent re-aging Push for balance settlement Correct reporting dates I provided documentation of the inoperable vehicle the company stated that they dont have any proof of the vehicle being inoperable which is not true. Also stated i drove my vehicle XXXX miles after the vehicle was in the shop which again wasnt true at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation