Consumer complaint received 2021-06-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: IA

Complaint narrative:
XXXX XXXX is reporting two student loan accounts on my credit report that they do not have complete documentation for and should not be reporting on. I have contacted XXXX multiple times since XX/XX/2019 asking them for more documentation, and advising that what they are providing is incomplete. In response to every complaint, XXXX has only re-sent the incomplete documentation and stated that they've verified the debt. I also sent a '623 ' letter to XXXX XXXX them to provide proof of an investigation into my accounts, and they responded by saying the request was frivolous because they already answered my previous complaints, which they did not. No proof of an investigation into these accounts has ever been provided. 

I have also filed disputes with all three credit reporting agencies for these loans, XXXX XXXX, Experian, and XXXX  stating that these accounts are not mine and that the documentation provided is incomplete. All of my disputes have come back as verified by XXXX, so the credit reporting agencies continue to report them. I called Experian and talked to a dispute specialist about this, she stated that they do not review the dispute documents but send it on to XXXX to review and respond. 

XXXX has to have complete documentation of the loans in order to be able to verify the debt and report on it, and they do not have complete documentation, so the debt should not be reported. The credit reporting agencies continue to report on the debt, even with incomplete documentation. 

I have attached ALL the loan documentation that XXXX has sent me. 

The first account number is XXXX. There is ( 1 ) student loan application for this account, and one generic master student loan promissory note that XXXX states goes with the application but as you can see there are no identifiers on it, there is nothing linking this promissory note to the XXXX application. The only reason I know that the application goes with account XXXX is due to the amount requested on the application, {$5000.00}, and the initial disbursement of this loan being {$5200.00} which was in the payment history that XXXX sent. I have no reason to believe, and no documents to prove, that the promissory note goes with this application. 
My other concern is that the promissory note states that it is a master student loan promissory note, but the application states 'if your note is a master student loan note ' there is no proof that my application is for a master student loan promissory note. XXXX could have just placed a copy of that promissory note with the application and stated that it was mine. 

XXXX has also sent a Conditional Letter of Approval as part of the loan documentation, but as you can see, the document is incomplete. There are two blank spaces on the document that I have marked. There is also no identifier on this document proving that it is mine, and that it goes with the XXXX application. 

The second loan account number is XXXX, and for this loan, XXXX has provided no loan documentation. When I ask where this promissory note is, XXXX states that I have a master student loan promissory note, so they only need to provide one note. I have already stated above my concerns with the promissory note they have provided and how there is no proof that I signed a master student loan note. 
In addition, I have highlighted where the incomplete conditional letter of approval states that for any subsequent loans a 2nd conditional letter of approval will be provided. There is no 2nd conditional letter of approval. How does XXXX even know what the interest rates are on the 2nd loan without this letter? 

Lastly, XXXX can not produce any documentation showing that they even own this loan or have the right to collect on it, so they should not be reporting the account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation