Consumer complaint received 2021-10-05 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XXXX-My rights have been violated and treated unfairly with WFHM/Wells Fargo AGAIN. 
First of all I got a call from WF -XXXX XXXX Executive office ph # XXXX on XX/XX/XXXX, I have tried to reach her 3 times as her Voice Mail is FULL. 

WF Had no desite in treating me fairly and never tried to rectify this issue. XXXX XXXX is VERY AWARE of her VM being Full! This is WF low down dirty tactics. They continue to abuse borrowers and lie and cheat and BUY their way out. I have also escalated this to HUD. They already tried to get away with murder during my modification by falsifying a legal document with HUDs name listed in a partial claim mod and when I contacted HUD, they said WF was in violation and wasn't even aware of the Loan mod in which WF claimed their underwriters decision.WF continues to lie lie lie, just like they opend 3 ckg acts in my name without my permission, WF lied again for the 3rd time tell me my mortg ins was removed until I filed a complaint with CFPB and the had to reimburse me from back Mortgage insurance. Im sick of the lies and mistreatment and due to repeated mistakes and illegal actions and falsified paper work they need to remove all my debt for this mortgage or I will be taking them to court. 
Im sick of the lies..and here we go again! 
Ms XXXX need to be professional and listen to her VM this WF HM consistently has treated me unfairly. WF plans were to respond to you CFPB on the due date to say they called me when they are WELL AWARE that this woman got it SET UP for me not to be able to reach her ... NOW THAT ITS IN WRITING, they need to remove all of my debt or I will contact an attorney and we can go court to not just on this issue; but including the last 3 class illegal falsified actions I filed against this financial institution. 

CFPB complaint XXXX I received the attached letters on the same day XXXX XXXX BOTH in a non post dated envelope -- from WF Escrow showing I have a shortage and new pmt as I dont understand how I have a {$1900.00} shortage and payment stays almost the same? XXXX XXXX as of XX/XX/XXXX WF escrow shortage does not clearly show me how this reflects my ongoing pmts or is this a 12 advance notice my mon mtg will double? Escrow/Insurance was paid XXXX XXXX SO WHY DO I HAVE A SHORTAGE of XXXX? Numbers don't add up and monthly payment doent make sense-see attached SERVICER-NOVAD failed to provide 1st pmt date and Wells Fargo failed to provide a letter to me of this transferred mortgage event AGAIN When WF intentionally aware loan is being transferred to a F Rating Servicer ISN Corp. SERVICER FAILED TO NOTIFY ME AT LEAST 30 DAYS in advance to me My payments with WF are automated coming out the XXXX of every month. When I get paid. FAILED TO PROVIDE FIRST DUE DATE and AMOUNT Per letter states : indicates where I can send pmt after XX/XX/XXXX *****THIS IS CONSIDER FRAUD I DID NOT receive a letter from Wells Fargo WHEN to stop accepting payment from me-ALSO FRAUD All I recd from WF is a Escrow shortage ... sounds like a set up to immediately become delinquent with a corrected monthly mortg pmt Mortgage renewal XX/XX/XXXX current pmt XXXX ****Did not receive a statemnt of the transfer will not affect any terms and conditions of my mortgage from SERVICER and Wells Fargo from OWNER , LENDER, ORGINATOR and SERVICER with all info listed above My payments are set up auto with Wells Fargo and a week is unacceptable and not enough time -- -This is FRAUD

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation