Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: DE

Complaint narrative:
Subject : Formal Complaint Against Experian, XXXX XXXX XXXX for Copyright and Trademark Violations, Identity Theft Negligence, and Violations of Federal Consumer Laws I am writing to formally submit this letter as a notice and complaint regarding Experian, XXXX XXXX XXXX egregious violations of my legal and consumer rights. Despite my repeated efforts to resolve this matter, Experian, XXXX XXXX XXXX has flagrantly ignored my copyright and trademark claims, disregarded my disputes as a victim of identity theft, and failed to comply with federal consumer protection laws. These actions have caused irreparable harm to my creditworthiness, financial standing, and reputation. 

Copyright and Trademark Violations In XXXX & XXXX, I submitted my copyright and trademark information to Experian, XXXX XXXX XXXX to notify them that the unauthorized use of my name on their platform is unlawful. Pursuant to 17 U.S.C. 106, I hold the exclusive rights to my name and its use. By continuing to publish my name and personal information without my consent, Experian is engaging in copyright infringement and violating 15 U.S.C. 1125 ( XXXX XXXX ) by falsely implying authorization to use my protected identity. 

Additionally, I have explicitly informed Experian, XXXX XXXX XXXX that any continued unauthorized publication or use of my name would result in a violation subject to a {$500000.00} penalty per occurrence. Despite numerous letters and notifications, Experian has refused to cease and desist, thereby violating my intellectual property rights.

Violations of Consumer Protection Laws Experian, XXXX XXXX XXXX conduct also demonstrates blatant disregard for federal consumer protection laws, including : 1. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. : Experian, XXXX XXXX XXXX has failed to provide adequate detail regarding its so-called investigations into my disputes, violating 15 U.S.C. 1681i ( a ), which mandates reasonable reinvestigation of disputed information.

The agency has also violated 15 U.S.C. 1681b, as they lack my written authorization to report or distribute my personal information to third parties.

2. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. : Experian, XXXX XXXX XXXX actions, including their failure to accurately report and address fraudulent activity on my account, undermine the informed use of credit and violate provisions designed to protect consumers from financial exploitation. 

XXXX. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 : Experian, XXXX XXXX XXXX failure to address identity theft disputes and their inaccurate reporting of late paymentsdespite clear evidence of fraudulent activityamounts to discriminatory practices that deny me equal access to credit. 

XXXX. Right to Privacy, 15 U.S.C. 6801 : Experian, XXXX XXXX XXXX has failed to respect the privacy and confidentiality of my nonpublic personal information, in direct violation of their legal obligation to protect consumers under the Gramm-Leach-Bliley Act.

Identity Theft and Negligence As a documented victim of identity theft, I have repeatedly notified Experian, XXXX XXXX XXXX and provided evidence of fraudulent activity on my accounts. Despite these efforts, Experian, XXXX XXXX XXXX has : Ignored my disputes under 15 U.S.C. 1681c-2, which requires credit reporting agencies to block fraudulent information upon notice of identity theft.

Continued to report inaccuracies, including alleged late payments, in direct violation of 15 U.S.C. 1681e ( b ), which mandates accuracy in consumer reports.

Failed to conduct a reasonable investigation into disputed items, as required by 15 U.S.C. 1681i ( a ) ( 1 ) ( A ).

These actions demonstrate not only a failure to comply with federal law but also a complete disregard for the devastating impact of identity theft on consumers like myself. 

Demands for Resolution Given the substantial harm caused by Experian, XXXX XXXX XXXX actions and inaction, I demand the following : 1. Immediate Removal of Inaccurate Information : Experian, XXXX XXXX XXXX must permanently delete all inaccurate and fraudulent information from my credit file, including any records of alleged late payments. 
2. Cease and Desist Unauthorized Use of My Name : Experian, XXXX XXXX XXXX must immediately cease publishing or distributing my name or personal information without my express written consent. 
3. Detailed Explanation of Investigations : Experian, XXXX XXXX XXXX must provide a thorough and detailed explanation of all investigations conducted on my disputes, as required under federal law. 
4. Compensation for Damages : Experian, XXXX XXXX XXXX must compensate me for the financial, emotional, and reputational harm caused by their unlawful practices. 

Notice of Intent I am requesting CFPBs immediate intervention to hold Experian, XXXX XXXX XXXX accountable and ensure compliance with federal laws. If Experian, XXXX XXXX XXXX continues to disregard my legal rights, I will have no choice but to pursue all available legal remedies, including filing a lawsuit for copyright and trademark infringement, negligence, and violations of federal consumer protection laws. 

Conclusion Experian, XXXX XXXX XXXX actions represent a direct violation of my rights under numerous federal laws and statutes. I urge the CFPB to take swift action to address these violations and protect consumers from Experian, XXXX XXXX XXXX predatory and unlawful practices. 

CFPB, I trust that this formal complaint will be taken seriously, and that Experian, XXXX XXXX XXXX will be held accountable for their actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation