Consumer complaint received 2025-04-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
Hi, my name is XXXX XXXX and I am making a report as recommended by XXXX XXXX  and the police officer on and around XXXX XX/XX/XXXX my husband and I filled out a loan over the telephone. The gentleman told us that we were not able to get the loan that we needed and we could call back in a couple months. Then the next morning we get a phone call and a text message and asking if we would like to get a loan I asked to where are they from? They said XXXX I was like oh OK XXXX. I know theres a lot of information because I have been taking screenshots and writing down everything for the last XXXX weeks but I tell you what I have all the documentation of the identity theft the moving of the money dont know where the money went cause I had nothing to do with it, and I got all kinds of information right now I would like to be able to submit it to you so here goes. So lets start with when I went into the bank so I went into the bank and said immediately that something was wrong with my account that was back XX/XX/XXXX. I do believe in XXXX XXXX noticing small amounts have a print out sorry XX/XX/XXXX, then starting XX/XX/XXXX I asked for a printout on XXXX account ending in. Sorry this is XXXX XXXX account XX/XX/XXXX ending in XXXX which is XXXX and XXXX account. There is numerous money transfers and moving of money that is unexplainable not done by my husband. It is Chase total checking XXXX first alarming thing was a pending payment XXXX XXXX  XXXX XXXX it says {$1900.00}. We had asked them on the same day to stop payment that it was fraud there is online transfers and refunds reversals no Chase ATM XXXX bill XXXX XXXX XXXX there is all kinds from first page starting on XX/XX/XXXX all the way to XX/XX/XXXX theres also a XXXX XXXX when you look up XXXX XXXX with the information immediately says fraud on the Internet there is probably over {$5000.00} worth of fraud just on that case so lets go to XXXX XXXX. I had a high school checking. She turned XXXX on XXXX XXXX XXXX. Her number is XXXX connected to our bank so XXXX had over {$1000.00} stolen from her and she has lots of reversals. She also has refunds for things that she had paid for months ago. She has over {$2000.00} in fraud we have a second page here for XXXX account And it has about XXXX more XXXX dollars worth of nonsufficient charges that are not her fault they are from the hackers. They have my ID they have my birthdate. They have everything they even went as far as getting a concealed weapons I saw today in my name applying for they also Took my unemployment. I made an unemployment claim they keep changing my passwords on all of my credit cards that I get like Chase and XXXX XXXX and XXXX I did call the IRS Monday at XXXX XXXX Made a report. I do know that the guys name that I was speaking to supposedly was a loan agency. His name was XXXX. I have his phone number. I have a lot of messages between him and myself so I want you to know that I filed with all of the agencies that help with fraud? I have asked the bank to return my money close the account and they have yet done it. We called XXXX XXXX XXXX I even called the police. I have a case number XXXX XXXX XXXX XXXX XXXX took the report case number XXXX going to have that out shortly now that I have no access to any funds it is really hard for me to get my unemployment Social Security. They also used my food stamps. They also took the card for child support and emptied it out today. My email is hard for the XXXX. They have complete access to that so I have been using my husband which is XXXX so I spoke to the child support people today. Her name was XXXX at the call center. She was issuing a new card but what doesnt make sense today I have been going to be sending you a screenshot where they access the money and took it off. Spoke to XXXX XXXX number XXXX. Let them know tonight I had a phone call from Chase Bank answered it XXXX ID number XXXX. Also, XXXX spoke to XXXX. XXXX is going to take care of that freedom Chase card that was hacked. Also, wan na let you know that there was a guy that I had a conversation with about transferring Checking didnt know what that was all about told him that the Bank XXXX to me in XXXX refused to close the account after I signed something telling him to close it they have a man in XXXX XXXX XXXX and XXXX and its in flames Got another sheriffs number started on XX/XX/XXXX with XXXX XXXX XXXX that was filed. This is a complete scam and stolen identities. Id like to have all of our money in good standings and return to us. Ive contacted an employment sending out a new card with a new pen. My XXXX was set up with a new password XXXX times because they keep changing it. Do not know how they keep getting it but they do my Chase account. I am not able to get into it. They keep changing the account. I have changed it XXXX times. I wanted to make a complaint with OCC because that was recommended because my bank is not being a good bank. The bank manager was very unprofessional and very abusive to myself. I was in there XXXX times so I have XXXX and I have notes on all of that and wan na know when that money is going to be returned. Talk to XXXX website for identity theft.gov the XXXX  affidavit and XXXX, copy police report thats what I was told to do the division of XXXX determination XXXX Would like to have a report from you guys because this is adult abuse of an elderly XXXX adult, the XXXX XXXX has made my life XXXX he still has not closed my account even though he said he would so we have total checking XXXX. We have XXXX checking which is XXXX and we have a savings and I would like to have that money returned XX/XX/XXXX at XXXX AM actually logged in and looked on XXXX and that was hacked was not able to get in. Had to call them. The Washington drivers license have been reported because they took my drivers license and a copy of my title to my car. I changed the password then went to login the next day and it was not there. XXXX. I made XXXX payments they were refunded and the money went somewhere and I want the money back to pay the payments before my car is refunded ID me said that XXXX has an account there and we are under insured Identity theft fraud case number is XXXX XXXX XXXX XXXX XXXX IRS gave extension on filing the taxes and gave us a case number for XXXX and XXXX XXXX identity. XXXX has been filed case with insurance and investigation XXXX also called XXXX XXXX still need XXXX to file with FTC because we have to get the police report Chase Bank still has accounts open Due to whatever reason they have really compromised everything. We will need a clear clean bank account to get direct deposit for the unemployment and work. We also need new Social Security numbers and identities XX/XX/XXXX. I applied for energy assistance and that account was hacked. There was a data breach why I was on the phone with XXXX I also froze My Credit report at XXXX XXXX XXXX and XXXX. As of today they were unfrozen and I had to freeze them again, they were first froze on XX/XX/XXXX with a confirmation of XXXX credit XXXX card thats compromised they totally Ran that card into the ground since XXXX. I have never activated those cards they got them in the mail never activated them XXXX XXXX theres an accountant Dans name it XXXX XXXX. I have the paperwork here need to have that taken care of XXXX IDs. XXXX fraud in crimes division is looking into why their money was refunded. If you have any further questions, please contact me XXXX. I would like to bring up XXXX  because its really important to have my cell phone service. XXXX  was paid and then reversal was done. I dont understand. I paid XXXX and theyre going to shut my phone off now

Company response to consumer: Closed with explanation