Consumer complaint received 2024-11-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: FL

Complaint narrative:
One ( 1 ) year ago ( roughly ) NMAC / Nissan failed to bill my new bank in XXXX of XXXX, after switching the second of two vehicles over from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Nissan in XXXX of XXXX, Submitted for payments to both banks creating a double-payment ( double autopay ) unbeknownst to me at the time. These affect accounts have never been the same since. We have two vehicles both XXXX XXXX 's on of which generally bills on or around the XXXX of each month for a total sum of {$320.00} and the other, on or around the XXXX of the month, for a total sum of {$320.00}, until the discrepancy at hand. Several checks were bounced and what was not included was the times retried which also assess fees. At this time we are just seeking to make our statements correct by not only adjusting their own fees charged in the amounts of {$20.00} and {$16.00} making it look like they are due at any given time {$350.00}, when that isn't the entire picture. There is interest I am certain that the additional {$36.00} has incurred and we would like that also to be accounted for as well and for this account not to be charged anything more than we would have originally had this issue not happened. Back to the initial root of the problem at hand. The double automatic payment occurred when Nissan submitted and both banks remitted payment in the month of XX/XX/XXXX. XXXX Nissan aka NMAC received # XXXX from XXXX XXXX XXXX -- the new bank on XX/XX/XXXX, and then on XX/XX/XXXX, they also received {$320.00} from the old bank, XXXX XXXX XXXXXXXX as well, causing a double payment. But the did not stop there. for XX/XX/XXXX, they tried to collect again, but from the former bank, XXXX XXXX XXXXXXXX, which already hit with fee both from being presented with payments that could not be covered and from the accounts billed that could not collect from funds depleted from the additional withdrawal. Upon noticing this, XXXX XXXX  XXXX agreed to recall their payment that had gone through the previous month on XX/XX/XXXX, once they knew about the XX/XX/XXXX payment having already been taking by the new XXXX XXXXXXXX. When they recalled this payment which should have left everything even/correct except for their next pending payment on XX/XX/XXXX, that had not yet cleared ; the reversing the XX/XX/XXXX payment, then caused the pending XX/XX/XXXX that had not completed its posting for XX/XX/XXXX to be dropped. This also would not have been an issue, had Nissan / NMAC submitted payment to the new XXXX XXXX like they did the month prior ( when they established autopay with the new bank ) ; but when XXXX did not initially receive a request for payment per the autopay set up, so they did not fulfill sending one, which is why we went from having a double payment in XX/XX/XXXX, to having no final payment on record initially for XX/XX/XXXX. This was rectified as soon as we realized there wasn't a payment official for the month of XX/XX/XXXX. But that was not due to our neglect. We had set everything up the same on both accounts, and the account that gets billed the XXXX of each month in the amount of {$320.00} had a smooth transition from the first to the second bank -- unlike with the 2nd vehicle whose payments post the XXXX of each month for the amount of {$320.00}. We had no idea what would happen next, whether or not early on if a payment was coming through to the new bank ; and we had been spending all of our time trying to cover all of the bounced items one their first postings or second postings and those fees were putting us further in the hole.

Company response to consumer: Closed with explanation