Consumer complaint received 2024-12-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Credit card company forcing arbitration
Company: U.S. BANCORP
State: CA

Complaint narrative:
Dear XXXX XXXX, I am writing to formally express my frustration and dissatisfaction with US Banks handling of my account and the subsequent distress caused to me during this holiday season. 
On XX/XX/year>, I was contacted by your Collections Agent, XXXX, at XXXX. She informed me that my account was in collections with a balance of {$3500.00}, stemming from a charge dating back to XX/XX/year>. This was the first notification I received about this past-due balance, leaving me shocked and questioning its legitimacy. 
I regularly access my US Bank dashboard, and at no point did it reflect any past-due balance. During the call, I checked the dashboard and confirmed there were no alerts or notifications. Despite this, XXXX insisted that my account was past due. 
I received no prior communication via email, phone, or postal mail regarding this charge. It was only during the conversation with XXXX that I learned of the alleged overdue balance. To add insult to injury, this balance has accrued significant interest, despite my complete lack of awareness of its existence. 
After this call, I agreed to speak again on XX/XX/year>, to discuss next steps, as the unexpected nature of this balance left me unprepared financially, especially during the holiday season. On this date, I asked XXXX to escalate the matter to your Escalation Team. I was then transferred to XXXX, who failed to provide any meaningful resolution or accountability for US Banks mismanagement of my account. 
It was only during this call that I learned : 1. US Bank had been sending invoices to an outdated business address in Texas that I no longer use after a partnership dissolution.

2. These invoices were repeatedly returned as Return to Sender, yet no attempt was made to contact me via email or phone.

3. The balance in question was visible only on a separate business central account platform, which I had no reason to access.

Despite these admissions of communication failure on US Banks part, XXXX refused to address the accrued interest charges and promised further escalation. I heard nothing further until I received a letter from you, XXXX XXXX, on XX/XX/year>, stating that US Bank had unilaterally withdrawn {$870.00} from my savings account without my consent. 
This act is both unauthorized and unacceptable. I demand to see US Banks policy that allows such a withdrawal without customer consent. This account holds savings for my family, and your actions have caused undue stress and financial hardship during the holiday season. 
Since this incident, I have made numerous attempts to resolve this matter through your Collections Department, including speaking with XXXX, XXXX ( Collections Supervisor in XXXX XXXX ), and XXXX, all of whom have escalated the matter further without providing any meaningful resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation