Consumer complaint received 2025-10-02 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
b'To the Staff of the U.S. Consumer Financial Protection Bureau (CFPB)\n \nDear Sir/Madam,\n \nI am an individual customer of Wells Fargo and am submitting this complaint regarding issues with my bank accounts. I earnestly request your assistance in intervening and investigating these matters to safeguard my legitimate rights as a consumer.\n \nMy name is XXXX XXXX, a XXXX XXXX XXXX originally from XXXX. I opened a Wells Fargo bank account in XXXX XXXX, with the account number XXXX XXXX XXXX XXXX. In XXXX I helped my daughterXXXX XXXX XXXX  (also a XXXX XXXX XXXX as she XXXX XXXX XXXX XXXX. with me that year), apply for a supplementary card linked to this account. Since opening the account, we have strictly complied with Wells Fargos regulations, fulfilled our account management obligations on time, and have no records of late payments, arrears, or rule violations. However, in late September of this year, my son (a XXXX XXXX working and residing in Pennsylvania) received an email from Wells Fargo, informing him that one of my accounts had been closed and the other had incurred monthly fees, resulting in an overdraft.\n \nReason for the Incident\n \nIn July XXXX, due to the COVID-19 pandemic, health issues, my lack of English proficiency, and the fact that I had no job or income in the XXXX, I returned to XXXX for medical treatment and have been recovering there ever since. For specific reasons, I cannot receive XXXX emails (the email registered with Wells Fargo) or access the Wells Fargo website from XXXX so I was unaware of the status of my bank accounts. Our financial situation is tight, and we only maintained a balance of a few hundred U.S. dollars in the accounts. My daughter, who is young and unfamiliar with Wells Fargos rules, transferred some funds out of the accounts earlier this year, failing to meet the banks minimum balance requirementthis led to the aforementioned issues (account closure and overdraft from monthly fees).\n \nCurrently, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX with a heavy academic workload and has no time to handle banking procedures at Wells Fargos New York branches. She once managed to make an appointment, traveled to the bank, and waited for an hour, only to be told by the staff that the bank was closed and she would need to come back another time. Additionally, I asked my son to transfer funds into the accounts, but he was unable to do so.\n \nTherefore, I respectfully request that your Bureau:\n \n1.Intervene to investigate the reasonableness and procedural compliance of Wells Fargos decision to close my account;\n2.Urge Wells Fargo to provide me with a written explanation of the account closure reason, and assist in resolving either the account cancellation process or the issues of fund transfers into the account and the cessation of monthly fee deductions;\n3.Supervise Wells Fargo to ensure this incident does not affect my daughters and my personal credit records and that we are not added to any blacklist (note: the account overdraft was caused solely by Wells Fargos monthly fee deductions).\n \nI look forward to your assistance and thank you for your work in protecting consumers financial rights.\n \nSincerely,\nAppellant: Xinmin Gao\nEmail Address: XXXX\nDate of Complaint: XXXX XXXX XXXXn(I do not understand English; this XXXX  text was translated into English using translation software.)'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation