Consumer complaint received 2025-05-31 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
On XX/XX/XXXX, I had received a check for {$3000.00} to send to a sales representative. I had cash to check in my debit and I had sent the {$2900.00} to the sales representative. Additionally when I had looked on the XXXX morning, this was within XXXX hours. I had noticed that the check bounced unable to locate and I had already sent the wire transfer. They took my money. It was obviously a scam and I had reported it to chase bank now this is within XXXX hours so I was hoping that they could help me maybe freeze the funds or reverse it before they could get to it. Chase however took a very long time to try to get help. I was not able to get proper help for that night. They kept circling me back around and I just was not getting the help that I needed at this time. I was in XXXX so the times were reversed and I had to be awake at night time to call them at the morning which really kind of screwed me Over But I made it work. I tried to tell Chase about the scam and I reported it to them and they did not really help me. They said that they couldnt do anything that they couldnt get anything back because I had already sent the wire transfer when I came back to the United States to my bank I had told and complained the bank about it physically and we had to call someone else the chase wire department so that they can finally help me by this time. This was already XX/XX/XXXX that this had happened and there had already been quite some time if Chase were able to help me within the XXXX hours I probably wouldve gotten my money back however that is not the case and Chase bank did not help me and the representative did not try to help me at all. This is why Im writing the complaint because I feel like even though I had sent the wire transfer if Chase had taken an action and listened me, it would have been reversed or I could have potentially got my money back with higher Chances. Additionally, when I had called for the millions time to chase bank, there was XXXX particular person who did not help me at all, and he even made me feel bad about the situation by telling me that Chase can not do anything about it and that he doesnt know why Im even asking When there was nothing that could be done about it. This was really unfair and not nice and this is how customers should not be treated when they are trying to just get their money back and theyre trying to do so within reasonable time. I had asked Chase bank representative if I can have information regarding the scam and no one was telling me anything and they kept circling me back to other places and I just basically got passed around throughout the phone call for about an hour and this person basically said he doesnt know why I was asking for an investigation when I had already sent the money and that I shouldnt have sent the money. Actions that were taken physically on XX/XX/year> was that a chase representative from my town had called the Chase wire department and she had asked about the scam and what happened and they are trying to currently contact XXXX XXXX in hopes that I can get my money back however time did pass and I dont know how that is gon na work. I dont think I will get my money back which could have been properly dealt with had chase representatives done the right thing and listened to my case.

Company response to consumer: Closed with explanation