Consumer complaint received 2023-07-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
State: FL

Complaint narrative:
XX/XX/XXXX BAYVIEW LOAN SERVICING , LLC XXXX XXXXXXXX XXXX XXXXXXXX XXXX. XXXX XXXX XXXX XXXX, FL XXXX LOAN # XXXX I AM A XXXX CITIZEN WITH XXXX  XXXX XXXX XXXX AND ALL THE PAIN THAT COMES WITH AGING AND YOU HAVE BEING TORTURING ME SINCE COVID19 EPIDEMIC CRISIS WHEN I LOST MY JOB. YOU RAISE MY MORTAGE FROM {$550.00} TO {$720.00} AS PER YOUR MORTGAGE CHART AND MY PRINCIPAL BALANCE WAS {$100000.00}. ALL OF YOU ARE DOING IT WRONG. YOU ARE SCAMMERS, FRAUDULENT, CROOKS, IMMORAL, CORRUPT. YOU ARE ABUSING THE GOOD FAITH GOVERNMENT PROGRAM TO HELP HOME OWNERS TO KEEP OUR HOMES IF WE WERE AFFECTED BY COVID19 NATIONAL CRISIS LIKE MYSELF LOOSING MY JOB BECAUSE OF COVID19. YOU HAVE BEEN SELLING ( SO CALL TRANSFER ) MY MORTGAGE WITHOUT MY AUTHORIZATION TO YOUR OWN SERVICING COMPANIES LIKE XXXX XXXX XXXXXXXX XXXX LOCATED ON THE XXXXXXXX XXXX XXXX TO YOU, ALSO TO COMMUNITY LOAN SERVICING, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ETC, ETC, ETC. THEN YOU PUT ME IN THE HANDS OF XXXX XXXX XXXX FROM CALIFORNIA WITH XXXX XXXX XXXX IN CHARGE OF HARRASSING ME. SHE IS DEMANDING {$18000.00} UP FRONT TO BRING MY MORTGAGE PAYMENTS CURRENT PLUS THAT I HAVE TO APPLY FOR A BRAND NEW MORTGAGE UNDER THEIR OWN TERMS AND CONDITIONS, WHAT A RIP OFF. I KEEP TELLING THEM THAT I AM WITH THE GOVERNMEN PROGRAM WITH BAYVIEW BUT THEY JUST IGNORED ME THAT MY LOAN WAS MODIFIED BY BAYVIEW IN XXXX OF XXXX TO PAY {$650.00} MONTHLY. THIS IS A STRUGLE THAT DOES NOT COME TO AN END BECAUSE YOU DO NOT CARE, YOU JUST WANT TO STEAL MY HOME AND OBVIOUSLY THE HOMES OF WE THE PEOPLE, LIKE BAYVIEW SAID " WE ARE HELPING THOUSANDS AND MILLIONS OF PEOPLE TO KEEP THEIR HOMES, XXXX. AUTHORITIES OF OUR COUNTRY THE USA, STARTING WITH STATE GENERAL ATTORNY XXXX ( GET THE FORM THRU THEIR SECRETARY ), FTC, XXXX XXXX XXXX, XXXX XXXX, FBI FROM XXXX, FL, ELDERLY SERVICES ... ... .... THEY ARE GOOD AUTHORITIES WILLING TO HELP US TO KEEP OUR HOMES, OUR HARD EARNED MONEY. THEY RAISED MY MONTHLY PAYMENT TO {$72000.00} IN XX/XX/XXXX TO SET ME UP FOR ME TO CONTACT BAYVIEW WHERE THEIR REPRESENTATIVE ENCOURAGED ME TO ACCEP THE GOVERNMENT PROGRAM, TELLING ME NO TO WORRY BECAUSE THEIR PROGRAM CONSISTED OF NOT PAYING MY MORTGAGE FOR 18 MONTHS, THEN 18 MORE MONTHS WITHOUT ME HAVING TO SIGN ANY DOCUMENTS, PLUS 9 MONTHS IN WRITING, PLUS SIX MORE MONTHS IN WRITING THEN IN XX/XX/XXXX BAYVIEW MODIFIED MY LOAN BUT STILL THEY WANT TO STEAL MY HOME. THEY HAVE TO HONOR OUR AGREEMENT. THEY REQUESTED MY AUTHORIZATION TO WITHDRAW MY MONTHLY PAYMEMTS FROM MY BANK ACCOUNT WHICH I SENT BACK WITH OVERNIGHT LETTER AND BAYVIEW FAILED TO COLLECT THE PAYMENTS SO THEY CAN ACUSSED ME FOR NON PAYMENTS THEN DEMANDING THAT I HAVE TO COME UP WITH {$5000.00} TO KEEP MY MORTGAGE CURRENT. THEY DO NOT CARE, THEY JUST WANT OUR HOMES. THEY DO NOT EVEN RESPECT OUR STATE ATTORNEY GENERAL WHO IS MONITORING MY MORTGAGE, THEY DO NOT FOLLOW THEIR REQUEST TO ANSWER THEM WITHIN 30 DAYS, THEY DO NOT DO IT. IT IS A LONG STORY I HAVE ALL DOCUMENTS SUPPORTING MY COMPLAINTS. GOOD LUCK. THANK XXXX

Company response to consumer: Closed with explanation