Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — Other debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: Triton Recovery Group
State: WA

Complaint narrative:
I am filing this complaint against Triton XXXX XXXX for unfair, deceptive, and abusive debt collection practices related to an alleged commercial debt ( Account # XXXX ) on behalf of Forward Financing XXXX XXXX This involves a merchant cash advance ( XXXX ) for my business, XXXX XXXX, which includes a personal guarantee, making it a mixed consumer/commercial issue. Triton 's actionsrepeatedly contacting my family ( third parties ), disclosing private debt details, and harassing after a cease and desistviolate protections similar to the Fair Debt Collection Practices Act ( FDCPA ), even for commercial debts. These practices caused emotional distress, family strain, and reputational harm to me and my business. 

XXXX of Events : Before XX/XX/XXXX : Triton contacted my adult children multiple times via phone and text, revealing the debt 's existence and my involvement without consent. This improper third-party disclosure violated consumer protections by sharing confidential financial information. 

XX/XX/XXXX : Received an email from XXXX XXXX ( XXXX ) demanding {$97000.00} or a settlement of {$57000.00} by XX/XX/XXXX, misrepresenting the debt as a fixed obligation ( it's revenue-based and disputed due to XXXX 's prior breaches, like failing to reconcile to XXXX revenue ). 

XX/XX/XXXX : I emailed a cease and desist to Triton, demanding they stop all third-party contacts, provide debt validation, and cease harassment. They responded the same day, refusing full validation ( claiming it's not required for commercial debts ) and stating " collection efforts will continue, '' which is deceptive. 

XX/XX/XXXX : Ignoring the cease and desist, Triton escalated by sending texts and calls to my family from number XXXX. Messages explicitly disclosed my name ( XXXX XXXX ), business ( XXXX XXXX ), debt amount ( {$97000.00} ), creditor ( XXXX XXXX ), and threats of " enforcement. '' Screenshots attached show : " HELISPORTS XXXX / XXXX XXXX. Triton XXXX on behalf of XXXX XXXX. {$97000.00}. Call XXXX. XXXX. '' This willful post-notice harassment caused severe anxiety and family conflicts. 

XX/XX/XXXX : Filed complaints with Washington XXXX and XXXX ; now reporting to CFPB to highlight patterns. 

These actions are unfair and deceptive : Triton disclosed debt to unauthorized parties ( violating privacy ), used oppressive tactics ( multiple family contacts post-cease ), and misrepresented validation rights. This reflects a broader patternTriton has numerous BBB complaints ( XXXX ) for similar harassment, family/employer contacts, and deceptive practices on commercial debts. As a XXXX agency ( no WA license found ), they XXXX be operating unlicensed in my state, exacerbating the harm. 

Impact/Harm : The disclosures caused emotional distress ( anxiety, sleep loss estimated {$3000.00} in therapy/time costs ) and reputational damage ( family now views my business negatively, potential lost opportunities ~ {$4000.00} ). As a small business owner, this abusive collection disrupted my operations and personal life. 

I've attached : Cease/desist email, Triton 's XXXX, XX/XX/XXXX screenshots, prior XXXX correspondence, and BBB complaint links.

Company response to consumer: Closed with explanation