Consumer complaint received 2025-05-25 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TRANSWORLD SYSTEMS INC
State: GA

Complaint narrative:
This debt has not been paid since XXXX XXXX couldn't serve my new address. 
For the first 4 months of the year shows as a debt collection and the last 6 months of the year the debt goes away and re appears on the new year and must stop of this from happening. 

I been having an issue with XXXX XXXX since XXXX. After having 12 months of service, i was in the position to rent out my home- in XXXX- due to a great opportunity for work in XXXXXXXX XXXX I went to transferred my service from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. 
The complex that I sublease a unit, didn't allow XXXX antenna in their building. I informed XXXX XXXX and they sent me the boxes to return the equipment at the new address. The complex returned the boxes without my knowledge. I reordered the boxes to go to the address where the equipment was located, my home address and on XXXX I was able to return the equipment. 

I have explained and wrote letters to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This collection shows up in my credit file but not letting me know of it. After I write letters, the collections goes away but reappears every years during the first 4 months on the new years. In order not to break up the habit XXXX XXXX is not contacting me or the collection agency. in this case is Transworld Systems. 

I didn't receive any letters from anyone as response but lucky enough a phone call from XXXX XXXX Executive department. 

XXXX was the person that called and said that the bill doesn't belong to XXXX XXXX, it belongs to Transworld systems since the bought the collection from them so i must go to them. He asked why the account was put on suspense and i answered that i didn't know why that happened. I didn't do that and he replied, i didn't either so its not my problem. I said wait a minute please and i asked him to answer my letter in writing since i contacted them in writing. He said one more time, we sold your account to Transworld, so contacted them, we do not write letters. 
I contacted by phone and by letter Transworld Systems and they are telling me that i owed the {$380.00} for not returning the equipment. The equipment was returned on XXXX with UPS tracking number XXXX I spoke with Transworld Systems and i was told that my address in XXXX where i resided for 6 months, its a business address and not a residential high rise. I was at XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX, Its XXXX XXXX XXXX XXXX in the XXXX XXXX XXXXXXXX. Transworld offered me a 50 % discount on the bill and i said no. XXXX XXXX couldn't give me service in XXXX. My renter in XXXX said that was not interested on XXXX XXXX since every time it rains, your signal disappears and that very true. 

When i spoke with Transworld Systems, were to send me some paperwork and as today, i haven't received anything in the mail. 

This issue with XXXX XXXX has been going on since XXXX. The debt collector can't collect from me so they hired a new collector every year. Happened in XXXX and now XXXX. This type of continuous harassment must stop now. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- See letters sent - 3 of them- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX To : XXXX XXXX XXXX Customer Service XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Dispute of Early Termination Fee XXXX Account # XXXX Dear XXXX XXXX Customer Relations, I am writing to formally dispute the {$380.00} early termination charge that was applied to my account and subsequently sent to collections via Transworld Systems. 
After 12 months of service with XXXX XXXX, I relocated to a new residence in a high-rise building where satellite dishes are explicitly prohibited by the buildings policies. As such, XXXX XXXX was unable to provide service at my new address, making continuation of service impossible through no fault of mine. 

Given that this cancellation was due to a serviceability restriction on your part, I respectfully request that the {$380.00} fee be waived and that you recall the debt from collections and instruct Transworld Systems to remove the item from my credit report. 

I have attempted to resolve this issue several times over the past three years without success, despite providing documentation and explaining the circumstances. I am once again including : Prior correspondence or dispute submissions, if applicable. 

Please consider this a formal dispute under the Fair Credit Billing Act and review the account in light of the service limitations. 
I would appreciate written confirmation once this matter is resolved and the debt is canceled. If no resolution is reached, I am prepared to escalate the matter through the appropriate consumer protection agencies and, if necessary, seek legal counsel. 
Thank you for your attention to this matter. I look forward to a prompt and fair resolution. 

Sincerely, XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXX XXXX  XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX XXXXXXXX Subject : Credit Report XXXX XXXX XXXX XXXX ( Transworld Systems ) Dear TransUnion, I am writing to dispute a collection item that appears on my credit report, reported by Transworld Systems for a XXXX XXXX account in the amount of {$380.00}. 
I am disputing this item on the basis that : I was not notified by Transworld Systems prior to the reporting, violating my rights under the Fair Debt Collection Practices Act. 
The debt is factually inaccurate. XXXX XXXX was unable to provide service at my new residence due to building regulations prohibiting satellite dishes. 
I have disputed this issue with XXXX XXXX multiple times over the past three years and never received a resolution or verification of debt. 

Attached are : A copy of my drivers license and utility bill for identity verification. 

Please investigate this matter and remove this erroneous collection from my credit file. I request that the results of the investigation be sent to me in writing. 

Sincerely, XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX To : Transworld Systems Inc. 
XXXX XXXX XXXX XXXX 
XXXX XXXX XXXX  Subject : Debt Validation Request under FDCPA Account Allegedly from XXXX XXXX Dear Transworld Systems, I am writing to formally request validation of the debt you have reported to XXXX allegedly from XXXX XXXX in the amount of {$380.00}. I became aware of this collection account only after reviewing my credit report, as I did not receive any prior written notice from your agency before the account was reported, which is a violation of the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g.

As per the FDCPA, I am requesting the following : Verification of the alleged debt, including a copy of the original contract bearing my signature. 
A full accounting of the charges, including cancellation fees. 
Documentation that your agency is legally authorized to collect on this alleged debt. 
The date of first delinquency and proof of notice prior to credit reporting. 

Please also note that I have disputed this account multiple times with XXXX XXXX over the past three years. The service was canceled due to their inability to provide service at my new residence, which does not allow satellite dishes, and therefore, termination fees should not apply. 
During this dispute process, I request that you cease all collection activity and stop reporting this debt to credit bureaus until the debt is properly validated. 

Please respond within 30 days of receipt of this letter. Failure to comply will result in formal complaints being filed with the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Attorney General 's Office in my state. 

Sincerely, XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ---

Company response to consumer: Closed with explanation