Consumer complaint received 2024-02-07 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: AZ

Complaint narrative:
XXXX XXXX represented by Genesis Credit Management ( GCM ) forged documents of agreement for a closed lease after I purchased a home, having given proper notice to them prior to moveout ( 60 days written in advance of move-out ). XXXX XXXX and its collection agency, Genesis Credit Management, have refused to send proper statement of notification concerning the supposed debt even after furnishing them with an email. What was sent has obvious changes and not in the original format. I was informed by a representative of Genesis Credit Management on behalf of XXXX, that the original lease was 75 pages in length. I only received 4.pages of a questionable document that appears to be fragmented and forged. I never saw or signed the document furnished to me by GCM. The date that I received the 4 pages ( again not the 75 I was told comprised the original lease document ) was today, XX/XX/XXXX. 

As well, the four pages received have 2 signatures that appear electronic in nature. The two signatures bear the spelling of my first and last name, but are not mine, nor did I use data to sign any document for the lease of the unit. The signatures born on the document were received from Genesis Credit Management are not my signature. In accordance with the application process, after seeing the apartments I signed the lease in person using handwriting to affix my personal signature. I did not sign the lease over a data connection. 

In XXXX of XXXX, during my residency at XXXX XXXX  and while awaiting the completion of my home purchase, I made management aware of my intent to move out upon the completion of my home purchase. I spoke with the front desk and administration several times as my purchase dates rolled forward. Repeatedly, I was told to give written notice 2 months prior to any move-out date. XXXX XXXX was fully aware shortly after move-in ( XX/XX/XXXX ) that I was purchasing a home and therefore would be there as a short-term resident. Per management 's instruction and lease provisions, On XX/XX/XXXX, I provided written statement of move-out that was delivered to the office. 

After getting my final move in date in the month of XX/XX/XXXX, I requested a moveout inspection with XXXXXXXX XXXX management, which was promptly denied. XXXXXXXX XXXX refused to schedule or accompany the move-out request. Furthermore, the complex contacted me sometime after I moved out. The complex was claiming costs which did not align with the lease terms. At the same time, my deposit of 1 month 's rent was never returned even though the apartment was left in sublime condition. 

Since then, both XXXX and their collection agency, GCM, has hounded me to the point that I had to place blocks on my phone and email accounts. GCM has made false reports to my credit causing a disruption of my good credit standing. They refuse to send me the items I've requested so that I may defend myself. The documents received today even have falsefied information like the full deposit that I placed on the account as required at the start of the lease. The pages received today include no such mention of the deposit amount. Also, I paid my own utilities, but I was told by the representative that we spoke with today that monies were charged to me based upon " not giving proper notice ''. When I asked for the notice, emails, mailed notice receipts, etc. I was never provided any proof. 

I was also told that many people were being evicted after the moratorium on evictions was lifted and that apartment complexes are reaching out to seize funds that they believe are due to them. My scenario is not applicable to such a scenario as I worked full time and was in a position to purchase my home even during the pandemic 's restrictions, job losses and social concerns. The attempt to mar my decision to purchase a home is against fair housing rules. That, along with the effort to besmirch my rights as a citizen and defraud public trust via coercive actions while providing false documents can not be withstood. 

Finally, GCM 's representative stated that she knew case law and stated that I had been found without justification since XXXX believed they did not have to go to court. All we asked her for were the documents, but she stated that I had to pay the amount as a court would not require judgement on such a case. The representative is not a lawyer and certainly can't represent both sides. Please help me to demand the removal of this false assault on my credit as I paid every detail of the lease under the lease allowances and restrictions and was never told that I could not leave. As well, I never broke the lease in penalty and attest that all that I have said is true.

Company response to consumer: Closed with explanation