Consumer complaint received 2026-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/year> I went online and opened a new Chase Secure banking checking account. Provided all my information and account was successfully opened. 
Was able to create online access and was able to login with the XXXX App. 
Received an email saying my account was opened and that my debit card would arrive in 5-7 business days. 

On XX/XX/year>, I received an email at XXXX XXXX  PST stating in the email subject line " IMPORTANT : To protect against fraud, we have restricted your account and may close it soon ''. The email says to call XXXX to understand the restriction. 
I did just that, I called the number and reached an agent that said I had to call or select different phone menu option so they can better assist me, although I did not get her name she was able to find me in their system with my information. 

I called the number again, and selecting the correct Phone Menu option ( option 1 ) to get the correct department only to get a rude customer service agent by the name of " XXXX  '' that was supposedly not able to find my account with all my information such as SSN, Address, Full Name, or Date of Birth. This customer service agent was unprofessional, and very dismissive. I repeated my information to her several times for her to just dismiss my call and hang up. I stated to this agent that I had just spoken to someone prior to speaking with her and that representative was able to find me in their system and why could she not. Confirmed my information again and it was correct and she continued to dismiss my call. I requested to speak with a supervisor or manager and she said she was not able to connect me and if I wanted to speak with another agent to call back. Asked her for her name and she provided it and then said have a good day and did not ask follow up questions such as if I needed anything else before her closing call. Again showing dismissive actions verbally.

Hung up the call. Once again called the same number this being my third time and selecting option 1. Reached an agent by the name " XXXX ''. He was helpful in this issue and again was able to find me in their system. He told me that he had no information on why my account was being restricted and currently in the process of being closed. I explained to him that the previous agent by the name " XXXX '' said she was not able to find me or locate any account with my information I had just provided him who was able to find me in their system. This absolutely makes no sense I expressed to him and asked to file a direct complaint with their department. Agent said he was not seeing a call log on this agent. Again I said their must be some sort of call screening or a QA department for each agent that reviews each call even if they are not customers of chase that still have to be notated. It's standard procedure for call centers to do this. Again he said I was not able to submit a complaint as no call log was not found with me interacting with this agent. I explained to him again that how was I able to get this agents name if no call log was done? I confirmed if they was an agent by that name and he said yes there was but did not show I spoke with her. This just proves that that I did in fact speak with her. Hung up with this agent and collected his name for my records in this complaint.

I am extremely distressing getting this issue. Speaking with several agents at Chase, getting rude agents not helping me, making me feel like I'm lying or doing supposedly fraud and gaslighting with some agents saying my information is incorrect and some saying it was correct, and on top of all of this run-around getting mis gendered after stating I was a Sir a male, and not a ma'am Female. My account clearly states my selected prefix which is Mr .

Company response to consumer: Closed with explanation