Consumer complaint received 2025-07-11 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
On Thursday XX/XX/XXXX, I ( XXXX XXXX ) walked into a XXXX bank located XXXX XXXX XXXX XXXX il, at approximately XXXX p.m. upon opening the door I was asked in a very rude way by XXXX of the bank tellers XXXX XXXX ( Caucasian ) what could I do for you?. So I approached XXXX XXXX at the front desk and said I would like to know how much cash am able to take out of my business account XXXX XXXX replied how much are you looking for? My response was XXXX XXXX dollars, XXXX XXXX then said we can do that. XXXX XXXX then asked for my id and to fill out a withdraw form. After XXXX XXXX received my id and asked the security questions ( which I answered with no problem ) she then begin to question me ( out loud ) about funds I withdrew the day before saying and I quote. XXXX XXXX you withdrew XXXX XXXX out of a account yesterday at a XXXX location she proceeded to read on once again out loud ) and you withdrew XXXX out of an account in XXXX ( with a whole lot of suspicion in hear voice ) then repeated again XXXX once again as if that was a problem. So thats when I really became uncomfortable and asked XXXX XXXX what was the reason for the suspiciousness. I the proceed to pull out cash that she mentioned out loud to explain to here that I needed the cash because I was headed back to the auction ( which was XXXX mins from the bank ) and I need the cash to purchases a car and that the auction only dealt with cash or cashiers check. Now Im feeling overwhelmed because I shouldnt have to explain to a bank teller why Im drawing out my cash. Moving on. After I explained the reason for the large withdraws XXXX XXXX went on to say a few other words I cant quite remember clearly then ( threatened me out loud ) and I quote! I dont have a problem with jumping across the counter and tackling you now those words totally blew my mind! After saying that XXXX XXXX went on to tell me in a very very rode way that she would have to make some calls to verify everything. I then asked her how long would it take because I was trying to catch the auction to buy the car I bidded on before they closed. XXXX XXXX once again replied very nasty and I quote the sooner I get on the phone the sooner youll know something. At this point I knew I was being racially profiled and also threatened. I proceed to take a sit to wait on XXXX XXXX to make her call. After maybe XXXX mins XXXX XXXX came out with a grin on her face ( and everything is on camera ) to happily tell me and I quote that she couldnt get a hold of the people she needed to speak with maybe because I came so late and that she would have to deny my request ( shes also still smiling ). So I asked what about a cashiers check she reply nope, nothing! This is when I became irritate. I then said very comely I dont like the way Im being treated especially about my money. I then asked her name so that I could write it down. Which she replied very happily in a smart way oh I can give you my card. Once again XXXX XXXX is grinning the whole time as if shes happy to give me this news. So I proceeded to exit the bank feeling so ashamed, humiliated and disgusted because and excuse me for saying this but the whole entire bank was all Caucasian at the time maybe XXXX or XXXX people in totally just staring at me. No more then XXXX mins later I get a call from my business partner asking me why is the account saying negative XXXX ) so I then try to go online to my account just to learn my account had been closed to to fraudulent activity. Mind you Im the owner of the business and Im the one that deposited the check in a XXXX XXXX location. Moving forwarded, after learning of all this I immediately called XXXX business line and was told my account was closed due to suspicion and fraudulent activities. ( but how when my check took XXXX weeks to get verified, and I had I.d and I answered all the security questions without hesitation ) so I did tell whomever I was on the phone with that I felt I was racially profiled and it wasnt fair. I wasnt able to talk to anyone higher because this call was made after business hrs. Coming into today XX/XX/year>. My business partner contacted me ( shes also on the account just the XXXX of us ) and told me that XXXX contacted her and told her the only way she can keep the account is if she remove me from the account and that she would have to go in debt herself to explain/verify where the check came from and for them to contact XXXX. ( once again the check had already been verified and how is it that you can force/threaten someone to remove me a legitimate business owner/partner or else she want be able to receive the funds on a check that I deposited to begin with now Im not able to get any funds from my money at all ). Sorry for the long winded letter. Im hoping I wasnt to confusing and that help can be granted. Thanks in advance! Hope to hear from you guys soon

Company response to consumer: Closed with explanation