Consumer complaint received 2025-04-17 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OH

Complaint narrative:
Hello, My XXXX where do i begin well first I'm just throughly disgusted by Bank of America and there relentless haunting of horrible memories and a horrible traumatic time In my past that I want to move on from but they refuse to let me because I'm haunted by there persistent denial of not removing a fraudulent account that never once belonged to me. It's been a year since I discovered my horrible credit right when I needed it I thought I had it and found i didn't and it was much worse than I could imagine because I had all these accounts that didn't belong to me they wanted money from me and i didn't benefit none from any of them I've sent multiple not one multiple affidavits directly to Bank of America I've called on the phone multiple times I've called all three credit bureaus on the phone multiple times each about Bank of America I've sent affidavits directly to the credit bureaus about Bank of America also the affidavits were notarized by my uncle I've disputed with all three credit bureaus about Bank of America at least 15 maybe more times each about Bank of America and all of this has taken course of a year im still sending affidavits and disputes to this day and they still refuse to budge I've even wrote them a hand written letter a person very hard for me to do explain a very painful situation I was living in and they could care less it's disgusting because they allowed a person to get there credit that was using false information and they had no problem handing that person a credit that didnt belong to them but then turn hard ass when the person is basically begging and crying out for them to remove an account that doesn't belong to them so they can pick the pieces up of there broken life and they just latch on like a shark a n d basically taunt me by refusing all my desperate attempts I mean my XXXX seriously I've attempted to reach out in every way possible on every possible avenue and they just park n stay everyone else i delt with were no problem concatenate but no not Big bad Bank Of America not them. This is for XXXX they act like it's XXXX or something I had more debt with other places and they gave no fight they undstood but a women traumatized that begging Bank of America for them the release a debt of XXXX that doesn't belong to her they just stay and haunt n haunt and haunt me there literally without saying a word tournamenting me I'm serious I've been through enough and I've shared my story multiple with them and they could care less they want that XXXX dollars I will never give them a XXXX because first it's not mine to pay and second just on the fact of how cold n callas they are they won't see nothing from me. I seriously want to close that horrible chapter in my life and move on and try to scrap together a Lil peace in my life that I don't know what that feels like because I lived in pure XXXX mentality n physically for many years so before I get super important think I deserve some peace. My ex husband was a horrible disgusting excuse for a human being he put me through so much tournament I could write 4 books If I wasn't mentality abused daily it was physically abuse daily and most days it was both so just that alone a person could handle so to top that he was always cheating on me with friends my sister and I tried to leave he would kidnap me threaten stalk whatever bother anyone n everyone until I was back in his grip but in the few time I managed to get away and hide he my sister n his other mistress decided they wanted to see how much they could get of my credit and name and thus the fraud began they opened credit cards Bank account you name it they did it and tried it still have bank accounts that refuse to remove off the bank bad list but none of those things were done by me the women he messed pretended to be me he allowed them full access to all my personal information drivers licenses social security card birth certificate even my cothing and anything else needed to pull there scheme I dont know the gritty scheme details all my information came from a trusted family friend the keept this secret from intendeding to keep more hurt from my life but when I found out myvcredit was used n abused I cried to him about my credit trouble and he finally came out with it and boy that amongst everything was a devastating blow I can't discuss much more im getting very ill even having to explain this to you and I truly hope this will be the last time I have to relive this nightmare but still with Bank if America basically tournamenting me like my ex did I am still reliving that nightmare and I swear I just want to move forward that's all i just want Bank of America of my credit reports off my back and out of my life for good because that what I deserve it's not asking much just remove what doesn't belong to me in the first place so I can start over and move on. I truly hope that who ever reads this please know that this was very hard to do to relive but I had to in order for you to see what was taking place what I've been through and am still going through but please know that I held back nothing and expressed a horrible experience I was in please respect that my message was like pull out finger nail and i hope you'll have some sort of compassion for me on this situation thank you for time I'm so sorry I was so graffic but I needed my point across to protect myself Thank You -Hollie-

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief