Consumer complaint received 2026-07-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX failed to provide XXXX XXXX for my mother, XXXX XXXX XXXX XXXX XXXX as reasonably expected and defined by XXXX XXXX I admitted XXXX because she fell at home with her XXXX XXXX XXXX XXXX, had to be taken to ER and hospitalized for XXXX days. I could not give her XXXX supervision at home to ensure that she wouldn't fall again. Instead of assisting XXXX with XXXX XXXX XXXX XXXX XXXX XXXX cXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They also failed to adequately address her XXXX XXXX XXXX XXXX XXXX and instead repeatedly XXXX XXXX XXXX XXXX XXXX XXXX XXXX like any ordinary resident, which she would not eat. Many times they also did not assist her with eating, sometimes not even bringing her anything for nourishment at all. This resulted in XXXX XXXX XXXX XXXX XXXX that she was admitted to XXXX in a mere XXXX weeks, after which I removed her XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX also failed to assist with XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX per week, but sometimes XXXX may not have even gotten XXXX ( which was all I requested ). XXXX did not have a working XXXX XXXX XXXX as required by law. At least once, XXXX waited XXXX XXXX XXXX XXXX, another time for XXXX. I paid for XXXX month up front with my Citi card in the amount of {$3800.00} which appears on my XX/XX/XXXX Citi statement. I disputed the charge with Citi because " services '' were not as reasonably expected or defined by XXXX law. The facility does not deserve to be rewarded for the disservice it perpetrated against my mother and I. What should have been peaceful, quality time together in the XXXX XXXX of her life turned into XXXX XXXX XXXX as she was driven to an early grave by improper, inadequate XXXX XXXX XXXX See further description of facility malfeasance in attached documents. XX/XX/XXXX Filed dispute with Citi XXXX XXXX card See - CitiDisputeCASEID-XXXX XXXX XXXX XXXX Provided additional information requested by Citi See Citi-ActionRequiredXXXX XXXX XXXX Expected Services, Actual Services Received ), and BillPayment.pdf ( first request for merchant refund emailed to facility XXXX and facility business XXXX XXXX XXXX XXXX XXXX XXXX request for merchant refund and bill cancellation faxed to XXXX XXXX XXXX XXXX XXXX and facility business XXXX See MerchantRefundRequestXXXX Latest refusal by Citi ( after XXXX prior ) to approve billing dispute, claiming services were provided and lack of receipt, even though Citi is well aware of charge on my statement. See CitiResponseXXXX and CitiXXXXStatementXXXX Receipt for services that Citibank continually claims I don't have in order for them to dispute charge, which I've now submitted to Citibank twice. See Receipt.XXXX For additional documentation of lack of merchant to provide reasonably expected level of service, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation