Consumer complaint received 2025-06-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
File compliant with Bank of America. Complaint ID # XXXX The Correspondent, which is Bank of America, a depository institution under Section 19 ( b ) ( XXXX ) ( A ) of the Federal Reserve Act ( 12 U.S.C. 461 ( b ) ( XXXX ) ( A ) ), has wrongfully labeled my Visa Signature Credit Master Account # XXXX as fraudulent. Furthermore, Correspondent terminated the account without providing written notice or instructions for the transfer of any remaining balance in the Account # XXXX. The Respondent, Bank of America, is obligated to comply with all provisions outlined in this Circular, as well as all other XXXX XXXX  operating circulars that govern services procured from any XXXX XXXX. Visa Signature Credit Master Account # XXXX is also subject to XXXX XXXX. XXXX, XXXX, and any other XXXX XXXX  operating circulars for the specific services to which XXXX XXXX  of America N.A subscribe. XXXX XXXX to XXXX Signature Credit Master Account # XXXX, should be used to designate any subaccount or other transaction types that are not to follow the settlement path of the master account. XXXX XXXX XXXX XXXX XXXX. Transactions recorded in a subaccount may not settle directly in a correspondents master account. Account holder XXXX XXXX XXXX has verified the information on each daily statement and promptly notifying XXXX XXXX XXXX XXXX XXXX of any error in Correspondent Bank of America statement sent to Account Holder XXXX XXXX XXXX within XXXX, and have approved the entry attached to CFPB report A monthly Statement of Service Charges appearing on the daily Statement of Account as XXXX Service Charges. CREDIT FOR DEPOSIT accept a ETF/ACH deposit from Credit is subject to was adjustment on XXXX, {$1500.00} and payment for XXXX payment XXXX. Then is a Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681o. The Correspondent, which is Bank of America, a depository institution under Section 19 ( b ) ( XXXX ) ( A ) of the Federal Reserve Act ( 12 U.S.C. 461 ( b ) ( XXXX ) ( A ) ), reported my account as fraudulent to credit bureaus without evidence, it constitutes false reporting. o I demand an immediate review and correction of any inaccurate credit reports related to this matter. XXXX. Fair Credit Billing Act ( FCBA ) 15 U.S.C. 1666 o Under the FCBA, I have the right to dispute unfair billing practices, including wrongful account closures. The Correspondent, which is Bank of America failure to provide a proper written explanation violates my rights under the FCBA. XXXX. Equal Credit Opportunity Act ( ECOA ) 15 U.S.C. 1691 o The ECOA mandates that financial institutions provide written explanations for adverse credit decisions. The Correspondent, which is Bank of America failure to provide written notice regarding the account closure and fraudulent labeling violates Regulation B ( 12 C.F.R. 1002.9 ). 4. Truth in Lending Act ( TILA ) & Regulation Z Regulation Z requires banks to engage in fair and transparent lending practices. Approving my credit card, then blocking and closing it under false fraud claims, is deceptive and violates TILA. 5. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) 12 U.S.C. 5531 o Wrongfully labeling my account as fraud and closing it without valid justification is an abusive financial practice under UDAAP laws. 6. Breach of Contract & Bad Faith Banking. If my cardholder agreement does not permit The Correspondent, which is Bank of America to arbitrarily close my account under false fraud claims, this constitutes a breach of contract. o Deliberately misrepresenting my account as fraudulent without evidence is an act of bad faith banking.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief