Consumer complaint received 2024-11-15 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: DreamSpring
State: GA

Complaint narrative:
I recently expressed my extenuating financial hardship we experienced due to my daughter 's major medical emergency, where she was hospitalized for over XXXX weeks regarding her major XXXX XXXX XXXX XXXX  and a recent XXXX XXXX XXXX she also incurred and is currently recovering from and along with my XXXX XXXX who experienced a XXXX XXXX XXXX  which negatively impacted our finances and also XXXX XXXX and my seeking employment opportunities due to a major job loss in XXXX. 

Although, a modification was done in XXXX for XXXX per mth, whereby, we were making the payments, however, also recently shared the unexpected major medical emergencies we encountered with our daughter in XXXX, along with my Husbands job which experienced an unexpected XXXX XXXX XXXX  in XXXX and the the following month were impacted by XXXX XXXX in XXXX XXXX XXXX and receive no help or support from DreamSpring who receives Govt funding as a non-profit XXXX. I was informed by a XXXX XXXX XXXX ( XXXX XXXX on XXXX XXXX that they did have XXXX XXXX  XXXX, but they were not going to provide me any assistance until the account became current. I was very shocked at this statement and raised my concerns to the XXXX XXXXXXXX XXXX and have been retaliated against since I raised concerns of Discrimination and Retaliation because I am a XXXX XXXX XXXX and XXXX. Veteran seeking help regarding unexpected extenuating financial circumstances. 

Also, although I made a payment on XXXX XXXX, XXXX, they still refused to assist us with during these difficult and extenuating and unprecendented times which we have repeatedly expressed and have only been further retaliated against by receiving threatening texts stating they are sending my account to a lawyer for collection, although, a payment was in the system set-up for XXXX XXXX. Also, after the XXXX XXXX, payment I could no longer access the portal due their claims that the systems were being updated which has been down for over XXXX regarding portal payments, where you can schedule payments. They purposefully and viciously blocked me from having access to the portal, although I have raised awareness regarding this aspect as well. They also have unfair business practices and have threatened to foreclose on my home, although I do not have a mortgage with them and sent this threatening text on XXXX XXXX, XXXX which was XXXX  days before XXXX XXXX. 

I was also falsely promised that they would help me with XXXX XXXX XXXX, however, was stalled for over XXXX weeks as if they purposefully waited until after XXXX XXXX, although XXXX XXXX happened the end of XXXX and I had been requesting support since XXXX XXXX, XXXX. Also, the XXXX XXXX XXXX continued to retaliate after I raised concerns to their CEO and what I thought was still an existing Chairman Member. I have constantly been retaliated against by this firm with no response from the CEO when I raised several concerns, as it was only deferred back to their XXXX XXXX XXXX who have taunted and harrassed me over XXXX payment which I stated we had difficulty making and have been further retaliated against by Dreamspring XXXX their last email because I raised concerns to XXXX XXXX XXXX who is my XXXX XXXX XXXX, as they responded to my email requesting help, whereby they responded and threatened me by stating they would be turning my account to collection on XXXX XXXX if I dont pay XXXX. 

They have blocked me from site to make arrangements nor have the provide me a deferrment due to XXXX XXXX  impacts due to continued discrimination and retaliation by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation