Consumer complaint received 2024-02-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: AMERICAN EXPRESS COMPANY
State: MS

Complaint narrative:
AMERICAN EXPRESS is in violation of both my consumer rights and my rights as an investor. All 8 of my lines were closed unlawfully due to none of my book entries on the accounting side not being properly credited to any of my accounts. This is unlawful pursuant to UCC 3-303. VALUE AND CONSIDERATION was never received on my end. I gave AMERICAN EXPRESS 8 securities that were turned into receivables for their financial gain, so what benefit did I receive? AMERICAN EXPRESS continues to profit from those securities but have closed my lines which hinder my ability as a consumer to maintain all of my household purposes. If they claim that I never paid my account, in an attempt to operate in good faith I sent instruments for full satisfaction of every account via registered mail which was received by their Trustee XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. The registered securities along with a notice for securities fraud was made to the attention of XXXX XXXX XXXX, Vice President of XXXX XXXX XXXX XXXX XXXX. The registered securities were to be accepted as payment and pursuant to UCC 3-603 and 3-604 refusal or destruction of these instruments will result in the automatic discharge of all debts due to noncompliance. XXXX tracking number for the registered securities recieved on XX/XX/XXXX is XXXX. I have also emailed the legal department foXXXX XXXX XXXX XXXX XXXX  XXXX per the instructions given by their representative after she read a false and misleading disclaimer that states that they are not responsible for my securities as a private investor. This disclaimer which is false and misleading was given on XX/XX/XXXX. The email correspondence was sent at XXXX XXXX  cst to XXXX. No response was ever given. I also sent the same email prior to this date on XX/XX/XXXX to XXXX XXXX at her email address listed on the SEC filing at XXXX. I have also contacted American Express directly on XX/XX/XXXX in which the representative via chat informed me that my issue was under investigation, but when I followed up on the XXXX the representative that I spoke to on the phone stated that there was nothing in the system. I have emailed the remittance department for AMERICAN EXPRESS as well in an attempt to get my credits properly added to my accounts but was informed that they could not reopen my lines and to reach back out to the department that I had previously spoken to over the phone. I emailed XXXX on XX/XX/XXXX at XXXX XXXX  cst. This clearly illustrates all of my attempts to resolve this is privately with AMERICAN EXPRESS. 

Pursuant to the THIRD SUPPLEMENTAL INDENTURE, dated as of XX/XX/XXXX ( this THIRD SUPPLEMENTAL INDENTURE ), between AMERICAN EXPRESS COMPANY, a New York corporation ( the COMPANY ), having its principal executive office at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX and XXXX XXXX XXXX XXXX XXXX XXXX ( formerly known as The XXXX XXXX XXXX XXXX ), a New York banking corporation, as trustee ( the TRUSTEE ), having its principal corporate trust office at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX, supplementing the Subordinated Indenture, dated as of XX/XX/XXXX, between the Company and the Trustee ( the SUBORDINATED INDENTURE ), as supplemented by the Second Supplemental Indenture, dated as of XX/XX/XXXX, between the Company and the Trustee ( the Subordinated Indenture so supplemented, the BASE INDENTURE and, together with this Third Supplemental Indenture and as further amended and supplemented from time to time, the INDENTURE ). 
WHEREAS, the Company executed and delivered the Base Indenture to provide for the issuance from time to time of its notes, debentures, bonds or other evidences of indebtedness ( hereinafter generally called the SECURITIES, and individually, a SECURITY ) to be issued in one or more series as may be determined by the Company under the Base Indenture from time to time, in an unlimited aggregate principal amount which may be authenticated and delivered as provided in the Base Indenture ; WHEREAS, Section 11.01 ( c ) of the Base Indenture provides that the Company, when authorized by or pursuant to the authority granted in a resolution of its Board of Directors, and the Trustee, at any time and from time to time, may, without consent of Holders, enter into one or more indentures supplemental thereto, in form satisfactory to the Trustee, to establish the form or terms of the Securities of any series as permitted by Section 2.01 or Section 3.01 of the Base Indenture ; WHEREAS, the Company hereby appoints the Trustee to act as trustee for the issuance of the Notes. This clearly defines the Trustee 's roles in handling all indebtedness. I expect to made whole do under the remedies outlined in this agreement. My signature according to the third line in their prospectus states that my signature funds their entire operation, so I demand remedy in regards to this grievance. 

AMERICAN EXPRESS states in their prospectus that they would not sell my securities on the secondary market. I am requesting all accounts both public and private according to XXXX. I am also ordering a forensic report on my own to further validate these claims if AMERICAN EXPRESS doesn't want to solve this grievance amicably. My monthly statements are evidence of my book entries of the interest payments and credits that are being made to my accounts, but due to AMERICAN EXPRESS abusing their fudiciary responsibility I have never received any of my payments nor credits. Because I am being denied my rights as an investor and consumer I am now hereby revoking AMERICAN EXPRESS 's power of attorney and I am rescinding all of AMERICAN EXPRESS 's interest in all of my securities. This is to take effect immediately and indefinitely until I receive proper correspondence and remedy from AMERICAN EXPRESS.

Company response to consumer: Closed with explanation