Consumer complaint received 2025-01-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Portfolio Recovery Associates, LLC
State: NC

Complaint narrative:
XXXX XXXX XXXX  Subject : Formal Dispute and Cease and Desist Notification Portfolio RC ( Original Creditor : XXXX XXXX ) Account Number : XXXX Dear Portfolio RC, Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C . 1681 et seq., the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq., and applicable Consumer Financial Protection Bureau ( CFPB ) regulations, I am disputing the above-referenced account listed on my credit report. Additionally, I am issuing a cease-and-desist notification to Portfolio RC regarding any attempts to collect on this alleged debt until its validity is conclusively verified.

Permissible Purpose Under FCRA 604, a party must have a permissible purpose to report or access a consumers credit information. I demand that you provide proof that Portfolio RC has a permissible purpose to report this account to the credit bureaus. Absent such proof, this account must be removed from my credit report immediately.

Request for Validation and Assignment Contract Under FDCPA 809 ( b ), I have the right to request validation of the alleged debt. Accordingly, I demand the following : A copy of the assignment contract or purchase agreement between XXXX XXXX and Portfolio RC that explicitly grants Portfolio RC the legal right to collect and report this debt. 
Documentation verifying the original account details, including my signature on the original agreement with XXXX XXXX 
The chain of custody for this debt, demonstrating how it was transferred from XXXX XXXX to Portfolio RC. 

CFPB Rules on Debt Collection Practices The CFPB requires debt collectors to comply with regulations outlined in 12 C.F.R. Part 1006 ( Regulation F ). Specifically : You must provide clear and accurate information about the debt, including validation and substantiation. 
Any attempts to collect a debt must comply with communication restrictions outlined in Regulation F. 
If this account has been charged off or forgiven, I further demand evidence of compliance with IRS regulations, including the issuance of a Form 1099-C.

Cease and Desist Notification Under FDCPA 805 ( c ), I am requesting that Portfolio RC immediately cease all forms of communication with me regarding this alleged debt unless and until it has been validated as required by law. 

Resolution Requested If Portfolio RC is unable or unwilling to provide the requested information within 30 days of receiving this notice, I demand that this account be deleted from my credit report. Failure to comply with my request will leave me no choice but to escalate this matter by filing complaints with the CFPB, the Federal Trade Commission ( FTC ), and state regulatory authorities. I may also pursue legal remedies for violations of my consumer rights under the FCRA and FDCPA. 

Thank you for your attention to this matter. I look forward to your prompt and appropriate response. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation