Consumer complaint received 2025-06-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: PENNYMAC LOAN SERVICES, LLC.
State: NJ

Complaint narrative:
I am filing a formal complaint against PennyMac Loan Services for falsely reporting 30-day late payments for XXXX and XX/XX/XXXX on my mortgage account ( ending in XXXX ). This is a blatant violation of the Fair Credit Reporting Act ( FCRA ) and is completely inaccurate. I have never been late on this account. 

My mortgage was opened on XX/XX/XXXX, and I have made every single payment on time since the date the loan originated. There is no justification for reporting me lateespecially for back-to-back months. The most recent payment of {$5400.00} was made on XX/XX/XXXX, covering the {$5000.00} monthly obligation, and yet I am now falsely marked as 30 days past due for both XXXX and XX/XX/XXXX. 

Key Issues : Inaccurate and Harmful Late Payment Reporting XX/XX/XXXX : Reported as 30 days late XX/XX/XXXX : Reported again as 30 days late Status : Now shows {$5000.00} past due despite documented proof of payment on time This reporting is absolutely false, and PennyMac has failed to properly update or correct the record. It is also notable that my record prior to this was perfect, with no history of late payments since the account opened in XXXX. This is not only misleading but also deeply damaging to my credit standing and personal integrity. 

Violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681e ( b ) : Duty to Ensure Maximum Possible Accuracy PennyMac failed to ensure accurate reporting by submitting late payment data that is demonstrably false. 

15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) : Duty to Provide Accurate Information It is illegal for furnishers to report inaccurate information. Reporting me late when I was not is a direct violation of this statute.

15 U.S.C. 1681s-2 ( b ) ( 1 ) : Furnisher 's Duties After Dispute PennyMac is required to : Investigate the dispute thoroughly Review all relevant documentation Report accurate findings to credit bureaus Correct or delete any unverifiable information PennyMac has failed to take any of these steps and continues to report false data.

15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Duty to Reinvestigate If PennyMac can not verify these late payments with clear documentation, they must remove them immediately. Anything less is a violation of federal law. 

Prepared to Take Legal Action If this matter is not resolved immediately, I am fully prepared to contact XXXX XXXX XXXX, which specializes in suing creditors and credit bureaus for FCRA violations. The continued false reporting of my mortgage account opens PennyMac to legal liability for financial harm, defamation, and potential damages for reckless conduct. 

Next Steps Include Allegations of Harassment and Fraud If PennyMac does not correct these false reports, I will also pursue claims of : Harassment for knowingly damaging my credit with false late payment entries Fraud for misrepresenting my payment history to third parties, which impacts my creditworthiness and financial life This is not only a credit issueit is an ethical issue and a potentially criminal one.

Demand for Executive-Level Accountability I am requesting a direct call from the President or CEO of PennyMac Loan Services . This is an egregious error that warrants executive attention. It is unacceptable and disgraceful to damage the record of a consumer who has paid on time, every time for nearly five years.

Company response to consumer: Closed with explanation