Consumer complaint received 2022-04-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BMO BANK NATIONAL ASSOCIATION
State: IL

Complaint narrative:
XX/XX/XXXX I went to BMO Harris bank located XXXX XXXX XXXX XXXX in XXXX XXXX XXXX il XXXX. I was shocked there was ONE lane open and there were lots and I mean LOTS of cars just standing so much so they were interfering with traffic because it backed up to the major road. I went around the cars and parked and walked inside to see what is going on and to my surprise there was only ONE very XXXX woman doing the drive thru and I asked if there was anyone else working there, there was a person in the middle of room/office, just standing and staring into space, I asked if they worked there to which I was told Yes but in training! And I asked by whom and where r they?! No Answer, when I spoke louder because no one seemed To understand that but one person but the ready to deliver XXXXXXXX lady trying to Do everything!!! I tried to tell her shes doing great and its everyone else, she said she would Open another lane but not one person there to help!! I raised my voice to see/ask if there were other employees at this location because its just not right!!! When that occured they came crawling out like cockroaches from every nook And cranny!!! They began with telling to lower my voice and they will not tolerate my asking if there were other employees since they r blocking traffic outside and no one helping inside and ONE XXXX lady doing EVERYTHING!!! I finished my transaction and the main XXXX told me that I am not to walk I. There talking like this and like that. I said if every person was this enthusiastic about helping the customers along with everyone there would not be people like me coming inside to see what is happening!! So to my surprise and disbelief, they closed both accounts would not answer any questions nor did they call me or give enough notice less than 24 hrs they did this, Im a SINGLE KOTHER, A WIDOW! And closing both accounts without knowledge just because they felt a certain kind of way?! When I finally was able to Speak to someone who told me they were the top, she said everyone felt THREATENED BY ME AND MY ACTIVITIES, but yet. I police were called, if video and audio is heard I never ever threatened anyone in any kind of way shape or form, I Simply raised my voice aka my concern, as to why this was happening and this happens ALWAYS AT THIS BRANCH NOT MY FORST ENCOUNTER WITH THE POOR COMMUNICATION ( language barrier ) perhaps, I do t know but this is INSANE! Never threatened! Had accounts there since XXXX And for them to just boom make it stop, I paid for checks, I Mailed checks, I also Did stimulus, taxes EVERYTHING, just gone because Im stead of doing their job tbey made me the villain and them Victims and because of covid, which way before that this Was happening!!! Regardlesss this is Crazy!!!! I had My Deceased husbands XXXX  funds plus Pension coming into The accounts, with their poor work Ethics and zero knowledge of human Compassion I Was crying on the phone And she had the audacity To say she dfeels threatened now with the way I was talking To Her!!! And when I opened account it said Somewhere, they have right to Close account at any time With and without Notice!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation