Consumer complaint received 2025-07-15 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: U.S. BANCORP
State: TX

Complaint narrative:
To Whom it May Concern ; Elan CACS CC, has continued to report derogatory account information on my credit report related to an account that was charged off. Despite the charge-off, they have continued to update the status of this account in a way that negatively impacts my credit score - this includes new activity and balance updates long after the account was closed XXXX XXXX and charged off. Furthermore, Elan is reporting that I owe { {$460.00} } on a credit card that had a maximum limit of { {$300.00} }. This suggests that either predatory overcharging, illegal fees, or outright inaccurate reporting. Under the FCRA, furnishers of credit data are required to report only complete and accurate information. Reporting a balance higher that of the maximum credit limit is clear evidence of inaccuracy. What Elan and XXXX XXXX XXXX is doing may be illegal due to the following reasons : XXXX. Re-aging or updating a Derogatory/charged-off account to make it appear active, which can unfairly extend the statute of limitations and the reporting period. XXXX. Reporting a balance that exceeds the account 's credit limit, which is not only inaccurate but suggests deceptive practices. XXXX. Continuing to furnish disputed information to the credit bureaus without resolving the dispute or verifying the data, which violates FCRA Section 623. I have submitted multiple disputes under the Fair Credit Reporting Act ( FCRA ), yet the data remains inaccurate and unverified. The furnisher has failed to comply with : FCRA 1681i ( a ) ( 1 ) ( A ) by not properly reinvestigating the disputed data within the statutory period ; FCRA 1681s-2 ( b ) ( 1 ) ( A ) - ( D ) by failing to conduct a reasonable investigation, review all relevant information, and delete information found to be inaccurate ; FCRA 1681e ( b ) by failing to establish and follow reasonable procedures to ensure the maximum possible accuracy of the information reported ; FCRA 1681s-2 ( a ) ( 1 ) ( A ) by continuing to report disputed information without proper verification or notification of dispute status ; FCRA 1681g and 1681h by failing to provide requested disclosures, contracts, and original documentation validating the debt. The creditor has not provided a signed agreement, detailed billing records, or verified evidence supporting the accuracy of the derogatory data. The continued reporting despite lack of substantiation constitutes willful and negligent noncompliance, which may trigger civil liability under FCRA 1681n and 1681o. I respectfully request that the CFPB investigate this matter and assist in having this derogatory mark removed from my credit report. This should not have occurred, and Elan lack of communication and accountability must be addressed. The CFPB took action against XXXX XXXX for failing to provide proper disclosures about credit card fees and penalties. This case highlights the importance of transparency and the consequences of failing to notify consumers of changes to their account terms. Thank you for your time and support.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation