Consumer complaint received 2024-12-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
Dear Sir/Madam, I am contacting you in reference to my Walmart Capitol One credit card account number ending in # XXXX. On XX/XX/year> Capital One closed my account stating that I violated their company policy but failed to state what policy I violated and when. When I phoned to inquire about the violation I spoke to several of their representatives and still walked away with no answer. The letter also stated that the way they were being paid didnt meet their standards and for these reasons my account was closed. There was no difference in the way they were being paid which left me perplexed. There were a few late payments on the account due to the financial hardship of me having to pay for an autopsy and a Funeral for my younger sibling who passed unexpectedly, this they have on a recorded line. I have contacted Capital One on several occasions asking for help in the form of a payment installment plan and I am told No. Desperate for some type of financial relife I inquired about waiving the late fees which would have assisted me in bringing the account current, again I am told No. With my back against the wall & in over {$20000.00} in debt of which is now {$2000.00} away from XXXX, my Capital One account is the only account that has suffered during this financial hardship due to their strict rules and non assistance resistance. When I reached out to Capital One one last time a customer service representative was actually able to set up a payment plan for {$50.00} a month for six months and {$150.00} dollars thereafter with a promised increase of {$50.00} dollar increments every three months until the debt was settled. The day before the first installment payment was due I received a letter in the mail rescinding the payment installment offer leaving me in a financial deficit. Capital One closed my account on XXXX XXXX and to date Capital One has been flooding my account with {$100.00} a month in interest charges and past due late fees to date making it impossible for me to keep the account current in an effort to settle the debt. Capital One only intensified my financial hardship and has inflicted assistance resistance to the extent that I may have to relinquish my efforts and let Capital One write this account off, because they are handling this account as if my account was never closed. I am requesting that Capital One provide me with a letter of explanation of the policy violation and the actions committed that show I violated that policy. I would like an explanation of what was wrong with the payments submitted that did not meet their requirements. Also an explanation of the installment payment plan rejection as well as documentation explaining their inability to waive late fees. Will provide letters of threat from Capitol one at a later date. I thank you in advance for your consideration. 

Respectfully Submitted XXXX XXXX XXXXXXXX XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation