Consumer complaint received 2024-09-27 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
We are having a terrible time with Chase Bank Fraud Department and need help and guidance. 
On XX/XX/year> we were approved for an insurance claim on our XXXX. XXXX Claim # XXXX in the amount of {$24000.00}. The check arrived made out to XXXX XXXX ( my wife and primary on the policy ) and XXXX  XXXX  XXXX. We live in XXXX, XXXX, the XXXX  main office is in XXXX XXXX We contacted our rep, XXXX XXXX, who advised us to mail the check to them, they would endorse and mail back after which we would deposit and start the repairs. We confirmed this as the correct procedure with XXXX. This took some time, but we finally got the check deposited. 2 days later, Chase Bank seized the funds, and closed the savings account I have had for years that the check was deposited in. No warning. After finding out what happened, the fraud department said that they could not reach the second party at XXXX XXXX XXXX, and kept the funds. No one contacted us with the next steps, or what we would have to do to rectify the situation, which didnt make any sense to us. I contacted XXXX to have the check re-issued. They sent me forms to have notarized and mail in, which we did. We were told to wait XXXX weeks for the check to be re-issued. That date came and went, and XXXX stopped returning our calls and e-mails. The Agent was XXXX XXXX out of the XXXX, XXXX XXXXXXXX office. We eventually went into our branch on XXXX in XXXX and sought out help from them. They were able to reach out to the fraud department, who once again, said they could not get verification of the check. None of this made sense to us, as XXXX XXXX XXXX  is still in business, and answers their phone. 
We moved it up to fraud escalation, but still nothing. We found out in the meantime that in XXXX of XXXX, XXXX XXXX XXXX  sold to XXXX XXXX. It is still the same phone number address and services. Im sorry for such a long drawn out explanation, but I honestly didnt know how to shorten it. At the end of the day, we have had our XXXX  out of commission for over a year, we did exactly what all the parties involved advised us to do, including after the funds were seized, and we can not get the money for our repairs. 
We use this XXXX  to generate income, ( see @ XXXXXXXX  on all platforms ) and its been parked now for over a year, causing untold new damage because we havent moved it. We havent done anything wrong. The only thing they ( Chase ) has told us is that I have to track down who ever was working there before the business sold, then find out who worked in accounting and on and on.. That can not actually be how that works. Its just a business ( XXXX XXXX XXXX ) that sold.to a much bigger business ( XXXX XXXX ). To the consumer, there is no change. Please help us, we feel absolutely robbed and belittled in all of this. Chase knows all of this, but refuses to give us the almost XXXX we desperately need to fix our XXXX  to generate income. Worse, they do not offer any reasonable means by which to solve it. We feel robbed by the bank XXXX XXXX

Company response to consumer: Closed with explanation