Consumer complaint received 2024-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Grow Credit Inc
State: TX

Complaint narrative:
The list of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 and has violated my rights. 
Grow Credit, INC : XXXX XXXXXXXX I looked at my combined credit report and noticed some things are incomplete and not accurate. According to the Fair Credit Reporting Act, whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates, as stated in 15 USC 1681 ( e ) ( b ). Furthermore, under 15 USC 1681i, I am requesting a reinvestigation of this/these item ( s ). Please provide me with a copy of the results of your reinvestigation. According to 15 USC 1681c-2, if any information disputed by a consumer is found to be inaccurate, incomplete, or can not be verified after reinvestigation, the consumer reporting agency shall : ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Additionally, under 15 USC 1681s-2, furnishers of information to credit reporting agencies are required to provide accurate information. They should not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. According to 15 USC 1681c-5, treatment of inaccurate or unverifiable information requires that after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, if an item of the information i s found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall : ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.

Despite my repeated attempts to resolve this issue directly with Grow Credit, the matter remains unresolved.

Details of the Complaint : Disputed Debt Reporting : Grow Credit has been reporting a disputed debt to the credit bureaus, which I have contested since XXXX due to fraudulent charges on my account. 
Goodwill Gesture : I made a goodwill gesture to settle the disputed debt, but Grow Credit has not resolved the issue.

Failure to Close Account : Despite my request to close the account due to the fraudulent charges, Grow Credit did not close the account. 
Improper Charges : Grow Credit continued to charge a monthly fee, which they are now associating with late payments.

Additionally, after I requested the closure of my account due to the fraudulent charges, Grow Credit attempted to add a premium membership charge fee.

Notification of Fraudulent Charge : I notified Grow Credit of the fraudulent charge and requested that they notate the transaction as disputed. However, they failed to do so.

Attempts to Resolve : Initial Requests to Close Account : I initially requested to close my account prior to XX/XX/year> due to fraudulent charges. Despite these requests, Grow Credit failed to close the account.

Specifically, I requested the account closure prior to XX/XX/year>, when the premium membership charge was initiated. 
Continued Efforts : I have continued to contact Grow Credit multiple times since XXXX to address these issues, but my efforts have been unsuccessful. The continued reporting of this disputed debt is negatively impacting my credit score and causing undue stress. 

Relevant Consumer Protection Laws : Fair Credit Reporting Act ( FCRA ) : The FCRA regulates the collection of credit information and access to your credit report. It ensures the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. 
Fair Debt Collection Practices Act ( FDCPA ) : The FDCPA prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you. 
Dodd-Frank Wall Street Reform and Consumer Protection Act : This act established the Consumer Financial Protection Bureau ( CFPB ) to oversee and enforce consumer protection laws related to financial products and services.

Responsibilities of Furnishers of Information to Consumer Reporting Agencies ( 15 U.S.C. 1681s-2 ) : This section of the FCRA imposes duties on furnishers of credit information to provide accurate information and to correct any inaccuracies when notified of a dispute. 
Compliance Procedures ( 15 U.S.C. 1681e ( b ) ) : This section requires consumer reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information in consumer reports1.

Block of Information Resulting from Identity Theft ( 15 U.S.C. 1681c-2 ) : This section mandates that consumer reporting agencies block the reporting of information identified as resulting from identity theft within four business days of receiving appropriate documentation.

Company response to consumer: Closed with explanation