Consumer complaint received 2024-12-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
To Wells Fargo Bank Reference : Roll back of all credits paid off on Credit Card Cash Wise VISA XXXX This is my second complaint about unthinkable event in the banking history happening to me and my only fault is looking for work after being recovered from XXXX XXXX 

This situation with XXXX XXXX XXXX was first in line before the incident with the cashier check, about which I filed my previous complaint. 

As usually, I was approach through my email with a job offer by XXXX XXXX XXXX, after posting my resume on XXXX. He put me through a job interview and hired me as a Customer Service Representative in a meeting on XXXX XXXX platform. 
After I have accepted and signed the Offer of Employment, the next day of our meeting, he offered to pay off all my credit cards balance as stated on the Offer of Employment, as the way to let me use my card to purchase for my work equipment. 

He gave me routing and bank account numbers and the bank name to use to pay off all my credit cards. I did and reported to him with all the payment confirmations numbers. After that he directed me to use my cards to purchase XXXX and XXXX to send to their software manager for software installation. As the available balances can not be enough for the equipment, he wanted me instead to purchase XXXX gift cards to allow him to make arrangement with the company software manager and vendor. I did purchase those gift cards with my Cash Wise Visa card and XXXX XXXX, and also {$2000.00} borrowed from my wife. All the conversations and details are on the pdf attached to the letter. 


I just want to mention that this company XXXX XXXX XXXX was the first offering me employment, and as I felt thinks are not going well, and I moved to XXXX XXXX which sent the fake cashier check to me. With This XXXX XXXX XXXX, I didnt have any worry because, they paid off my credit cards and I said to myself that my hiring manager will get back to me anyway. I can never imagine that I was dealing with scammers. 

In summary, all the clear details are on the pdf from the bank account to some scammers names. 

Now my concern is how you facilitate the system for him to roll back the money without any warning to me. Without any investigation. 
I am the one who call to paid off the card and for refueling for another purchase with this bank information. Before any cancellation you need to contact me first to know what about. If it was any criminal act, you got the right to pursuit me. I am Wells Fargo customer for over 20 years. This is not fair to help somebody to steal from me with your help. 
Kindly, I recommend Wells Fargo to open a criminal investigation on this bank account, given to me to paid of my credit cards, and afterwards let me refuel the card to deepen my debit especially with my Wells Fargo Visa Card. You need to let the FBI be involved to get to the bottom of this. You can not easily put this financial burden on me.

Secondly, I recommend you stop any collection action again me until we get the whole fact ; and restore my credit card to the balance it was, before you roll back the credits. 

Looking forward to hearing from you, XXXX XXXX P.S.-XXXX XXXX XXXX XXXX of all the conversation of the presumed hiring manager of XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief