Consumer complaint received 2025-11-14 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Premlo Inc.
State: MD

Complaint narrative:
I filled out an online form looking a debt settler. I received this email from XXXX on XX/XX/year> at XXXX : " Good morning, XXXX, this is XXXX XXXX XXXX XXXX Greenspot Funding following up with you.... I " m here to assist you with your debt. We " re a full-service financial services firm ( a 1-stop financial solutions resource ). It really depends on what you qualify for and what the creditor recommendation ( s ) are ( cash in hand loan/consolidation loan/Fresh Start Consolidation ). You had either gone online and requested assistance with your debt or you were referred to us by one of your banks or creditors who were not able to assist you and, I " m following up with you. We haven't spoken on the phone yet or had the opportunity to see what you're approved for and compare what you're currently doing to what we're able to accomplish working together. Only at that point, it'll either make sense to proceed or not ( based on the numbers/savings $ $ ). I can assist you with this Just let me know. 
Thank you. Best Regards, XXXX XXXX XXXX XXXX or my personal cell phone XXXX Sincerely, XXXX XXXX XXXX XXXX or my personal cell phone XXXX Underwriting Department '' After getting a phone call from XXXX XXXX XXXX, I told him I heard that debt settlement takes 6 months, and I was current on all my bills. XXXX said my debt would be settled in XXXX or 3 months. I signed my contract on XX/XX/year>, after 6 months of paying {$1300.00} a month to my settlement escrow account, which I could see the total growing the website. With only XXXX settlement, I began to think nothing was happening with my other credit accounts. After I cancelled, I called XXXX of my credit card company to set up my own payments, and no one from XXXX had ever contacted them. I asked when I would receive my money back and they laughed and my said account had XXXX funds due to fees from the program XXXX signed me up for. 

I received this XXXX file as an explanation of where my funds were : ID XXXX Date Transaction<br> Class Transaction<br>Type Amount Memo Balance XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Initial Fee XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Account Setup Fees XXXX XXXX XXXX CREDIT Deposit XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX XXXX XXXX XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX CREDIT Deposit XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX XXXX XXXX XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX CREDIT Deposit XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX XXXX XXXX XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Payment XXXX Payment to XXXX XXXX XXXX - XXXX XXXX XXXX XXXX CREDIT Deposit XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Settlement Fee XXXX XXXX XXXX DEBIT Fee XXXX Settlement Fee XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX XXXX XXXX XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Settlement Fee XXXX XXXX XXXX DEBIT Payment XXXX Payment to XXXX XXXX XXXX - XXXX XXXX XXXX XXXX CREDIT Deposit XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Settlement Fee XXXX XXXX XXXX DEBIT Fee XXXX Monthly Service Fees XXXX XXXX XXXX DEBIT Fee XXXX Settlement Fee XXXX XXXX XXXX DEBIT Fee XXXX Fresh Start Plan Monthly Fee XXXX XXXX XXXX XXXX XXXX XXXX Deposit from CHECKING XXXX  XXXX XXXX. XXXX XXXX XXXX DEBIT Fee XXXX Check Withdrawal ( Std ) XXXX XXXX XXXX DEBIT Withdrawal XXXX Check Withdrawal XXXX Thank goodness I finally figured out they were never going to do anything, I regret not figuring it out sooner. I sent {$7300.00} to the company and will never see it again. Now my creditors are contacting lawyers to settle my accounts and my credit score is in the XXXX 's.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with monetary relief