Consumer complaint received 2024-12-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: ENCORE CAPITAL GROUP INC.
State: WI

Complaint narrative:
I am writing to file a formal complaint against XXXX XXXXXXXX ( hereafter " XXXX XXXX " ) for what I believe to be unfair and deceptive practices in violation of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ). I have been a customer of XXXX XXXX since XX/XX/XXXX with the primary goal of building my credit history. I worked diligently to maintain a perfect payment history, making consistent payments from XX/XX/XXXX. 

But according to my credit report history my payment history between XX/XX/XXXX to XX/XX/XXXX is missing and inaccurate. 


However, despite my flawless track record, XXXX XXXX unilaterally decided to close my account without any prior notice, warning, or just cause. This abrupt and unjustified closure has caused significant harm to my credit-building efforts, as reflected in my credit report. XXXX XXXX actions not only undermine my trust in their services but also constitute a breach of fair dealing and reasonable communication as required under XXXX XXXX. XXXX. Specifically, I believe XXXX XXXX has violated the following provisions : Failure to Provide Adequate Notice : Closing my account without prior notification deprived me of the opportunity to address any issues or concerns. Unjustified Harm : The closure of my account was without cause, despite my perfect payment history, which constitutes an unreasonable and unfair practice under the XXXX XXXXXXXX XXXX. I kindly request the following remedies : An explanation for the closure of my account. Immediate correction of any negative impact on my credit report caused by this closure. Implementation of measures to ensure better communication and fairness for customers in the future. 

Credit bureaus are all reporting inaccurate payment history, for example they are reporting the payment history as charge off every single month : Charge Off as of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. This is Violations of the Fair Credit Reporting Act ( FCRA ) and the XXXX XXXX XXXX ( XXXX ), Under the FCRA ( 15 U.S.C. 1681e ( b ) ), credit reporting agencies must ensure the accuracy of information they report. A charge-off should be reported only once, corresponding to the date it was charged off. Repeatedly reporting the charge-off as a new event each month violates this requirement and has caused significant harm to my credit score., The FCRA ( 15 U.S.C. 1681c ( a ) ( 4 ) ) mandates that a charge-off can only be reported for XXXX years from the date of the first delinquency leading to the charge-off. Repeated reporting of the charge-off as a new event does not reset this statute of limitations and is improper. The FCRA ( 15 U.S.C. 1681c ( a ) ( 4 ) ) mandates that a charge-off can only be reported for XXXX years from the date of the first delinquency leading to the charge-off. Repeated reporting of the charge-off as a new event does not reset this statute of limitations and is improper. According to the Fair Credit Reporting Act ( FCRA ), negative information such as a charge-off should only be reported once, corresponding to the date it was charged off. The FCRA requires that credit reporting agencies ensure the accuracy of the information they report ( 15 U.S.C. 1681e ( b ) ). Repeatedly reporting the charge-off each month results in a misleading and inaccurate credit report, which has significantly harmed my credit score. Additionally, the statute of limitations for reporting a charge-off is XXXX years from the date of the first delinquency that led to the charge-off ( 15 U.S.C. 1681c ( a ) ( 4 ) ). Continuously reporting this charge-off as a new event each month does not reset the statute of limitations and is improper. I request that you promptly investigate this account and correct the inaccurate information by removing the repeated entries of the charge-off from my payment history. Please update my credit report accordingly and provide me with a confirmation of these corrections. Thank you for your prompt attention to this matter

Company response to consumer: Closed with non-monetary relief