Consumer complaint received 2025-02-18 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: T.S. Holdings
State: CA

Complaint narrative:
As of XX/XX/XXXX, I joined a joint lease agreement. It was signed by the renters immediately but apparently management later approved our lease later XX/XX/XXXX. 
[ XX/XX/XXXX ] I drove into a trailer ( that was parked illegally No Parking Zone ) that pushed it into the cement wall causing damage. 
[ XX/XX/XXXX ] : Roommate sent an email requesting to be removed from the lease before XXXX. Deny by XXXX. I believe this violates California Civil Code 1946 [ XX/XX/XXXX ] : Roommate request the itemized bill [ XX/XX/XXXX ] : XXXX XXXX stated it will have to be picked up in person but later agreed to provide a copy posted to our apartment door. 
[ XX/XX/XXXX ] : Received invoice of {$4000.00}. Description : Removed damaged section of brick wall, Repair preexisting side piers and Install new brick. No detailed breakdown of the cost to the description, just shows {$4000.00}. No itemized breakdown of material and labor cost. 
[ XX/XX/XXXX ] : Room mate made an in-person request made at their office. Denied by management [ XX/XX/XXXX ] I signed a Promise to Pay agreement with XXXX, not roommate. They accepted that I was going to pay for the damages. It was signed on XX/XX/XXXX but required the payment to start on XX/XX/XXXX. Based on the verbal of the agreement, it seems like they were adding this payment as addition to rent but any changes to the rent must be given a 30-day notice. Resident agree that this Promise to Pay Agreement does not change the terms of the lease. This Promise to Pay is given temporary consideration to allow the Resident to make arrangements for paying balances for rent, late fees, and /or other outstanding balance. Residents agree to pay all charges as agreed upon in the above referenced schedule. Should the resident default on the agreed payment schedule the file will immediately be sent to the attorney for processing of eviction Room mate was not notified about this agreement nor was asked to sign management. 
[ XX/XX/XXXX ] : Roommate requested an extension due to XXXX XXXX increasing rent in a short notice. No response back from XXXX XXXX. We believe it violates California Civil Code Section 827 [ 10/10/24 ] : Email with an official statement to terminate the contract. No Response by XXXX [ XX/XX/XXXX ] Notice to Perform Covenant or Quit, given 3 days to either pay back or move out the premise by XX/XX/XXXX. 3 days to pay back {$4000.00} as " rent '' that is property damages is not enforceable [ XX/XX/XXXX ] voicemail left by management explaining she can not accept our rent and I picked up my money order rent in the office [ XX/XX/XXXX ] 30 Day Notice to Leave sent an email to the their attorney and drop off a physical copy management [ XX/XX/XXXX ] Received no response from attorney. Officially moved out and returned keys with no direction from attorney. 
[ XX/XX/XXXX ] Received phone call from debt collector. Attempted to collect debt " under good faith '' As I was explaining myself, debt collector acted irrationally and provided terrible customer service. Told me I was acting out of " feelings '' and claimed he would escalate my case and my credit would be tarnished within 30-45 days.

Company response to consumer: Closed with explanation