Consumer complaint received 2025-05-23 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Investigation took more than 30 days
Company: Checkr, Inc
State: MD

Complaint narrative:
On XX/XX/year>, I submitted a formal request for a reinvestigation of errors that I identified in my background check reports for XXXX and XXXX. These errors included the " charge type '' of XXXX alleged traffic violations. Checkr failed to correct the inaccuracies and did not provide a satisfactory explanation or evidence supporting the continued reporting of the disputed information. 

There is also evidence that supports Checkr did not conduct the reinvestigation at all. On XX/XX/year>, Checkr claimed a reinvestigation had been completed and that no inaccuracies were found ; they reported this to XXXX and XXXX. However, in an email correspondence on XX/XX/year>, a Checkr representative contradicted that claim of a completed reinvestigation by stating that I had " not identified any specific item ( s ) on [ my ] report as being inaccurate, '' and asked me to resubmit my disputes. I informed them that I had already submitted the necessary dispute information, and I repeatedly asked for the issue to be escalated to a supervisor, but my emails were ignored. 

This contradictory response, and Checkr 's failure to verify or even acknowledge the clear disputes already submitted, suggests that they never conducted a reasonable reinvestigation as required under 15 U.S.C. 1681i ( a ). Moreover, the continued publication of inaccurate or misleading information to prospective employers violates 15 U.S.C. 1681e ( b ), which mandates that consumer reporting agencies maintain maximum possible accuracy in the information they furnish. Checkr 's failure to correct this error and to conduct a reasonable reinvestigation within the 30 to 45-day timeframe required under the Fair Credit Reporting Act ( 15 U.S. Code 1681i ) constitutes a violation of my rights. As a direct result, I have suffered harm, including two lost job opportunities, emotional distress, reputational harm, financial hardship, and statutory damages. 

On XX/XX/year>, I sent a Demand Letter to Checkr to formally notify them of these serious violations of the Fair Credit Reporting Act ( FCRA ) from their mishandling of my consumer background report and reinvestigation request. I demanded a resolution for Checkr , Inc. 's failure to properly reinvestigate the inaccurate information that appeared in my background reports dated XX/XX/year>. 

In the letter, I demanded the following : - Compensation for damages in the amount of {$2000.00} ( {$1000.00} per FCRA violation ) - Immediately correct or remove all inaccurate or unverifiable information from my consumer report - Provide documentation of the reinvestigation allegedly performed, including its scope, sources reviewed, and final findings - Provide the names of the employers to whom the disputed information was reported - Provide written confirmation of the correction. Confirm in writing that your records have been updated and that corrected reports have been sent to all parties who received the erroneous report. 

I have attached the following supporting documents : - Email Correspondence with Checkr regarding the Lyft Reinvestigation, where the Checkr representative informs me that no reinvestigation took place - Email Correspondence with Checkr regarding the XXXX XXXX, where I request escalation after my discovery that no reinvestigation took place - Lyft Employment Ineligibility following Checkr 's Claim of a Complete Reinvestigation- XXXX XXXX Ineligibility following Checkr 's Claim of a Complete Reinvestigation - Demand Letter mailed to Checkr - Checkr States an Incorrect Charge Type is a Valid Reason to File a Dispute - Lyft Dispute Submitted to Checkr - XXXX Dispute Submitted to Checkr- The Following Supporting Evidence that was Attached in the XXXX XXXX XXXX XXXX XXXX to XXXX : XXXX ) Checkr County Background Checks Complete Guide to Criminal Screenings 2 ) MD Case Search - XXXX showing Case Type - Traffic Citation XXXX ) MD Case Search - XXXX showing Case Type - Traffic Citation XXXX ) MD Case Search - XXXX showing Case Type - Traffic Citation XXXX ) MD Case Search - XXXX showing Case Type - Traffic Citation

Company response to consumer: Closed with explanation