Consumer complaint received 2026-03-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Subject : Formal Complaint- Unfair Payment Processing Practices by Wells Fargo Bank To the Consumer Financial Protection Bureau , I am filing a complaint against Wells Fargo Bank regarding what appears to be an unfair and potentially deceptive delay in processing payments on my account, resulting in unnecessary interest charges. On or about XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I submitted payments in the amount of {$570.00} towards my credit card account with Wells Fargo. The payment was in good faith and within the required time frame to avoid additional interest charges. However, the bank delayed posting or applying the payment to my account, which resulted in additional interest being assessed. From my perspective, this practice raises serious concerns regarding unfair or deceptive acts or practices ( UDAAP ) as outlined under the XXXX XXXX XXXX Reform and Consumer Protection Act and enforced by the Consumer Financial Protection Bureau XXXX Financial institutions have a responsibility to process consumer payments in a timely and transparent manner and must not engage in practices that unfairly increase fees or interest charges to the detriment of consumers. Additionally, federal lending regulations require that financial institutions promptly credit consumer payments as of the date they are received, as outlined under the Truth in Lending Act ( TILA ) and Regulation Z ( 12 CFR 1026.36 and related payment crediting provisions ). Any unreasonable delay in crediting a payment that results in additional interest or penalties may constitute a violation of these consumer protection requirements. If a payment is intentionally delayed or held beyond a reasonable processing period, especially when submitted electronically or within the bank 's stated processing guidelines, it can constitute an unfair banking practice that places an undue financial burden on the consumer. Consumers should not be penalized due to the internal processing delays or procedures that benefit the institution financially. Furthermore, I request that Wells Fargo preserve all records, internal communications, transaction logs, processing timelines, and any documentation related to the handling of these payments and my account. This request is made to ensure that all relevant materials are available for review during any regulatory examination or investigation associated with this complaint. I respectfully request that the CFPB review this matter and require Wells Fargo to ; 1. Conduct a full investigation into the handling and processing timeline of my payment. 2. Correct the posting date of payments to reflect the actual date the payment was submitted. 3. Reverse and remove any interest charges, fees, or penalties that resulted from this delay. Provide a written explanation outlining Wells Fargo 's payment processing policies and the reason this delay occurred. 5. Ensure compliance with applicable consumer protection regulations to prevent similar occurrences in the future. Consumers must be protected from banking practices that appear to manipulate payment timing in order to generate additional interest revenue. I am requesting the Bureau 's assistance in ensuring that this matter is reviewed thoroughly and resolved fairly. Thank you for your time and attention to this complaint. I look forward to your assistance in resolving this issue. Sincerely, XXXX XXXX XXXX, Fl XXXX ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation