Consumer complaint received 2025-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: SC

Complaint narrative:
I am writing to formally dispute several inaccurate late payment entries on my credit report. 
These errors have severely impacted my credit profile, and I expect both the creditors and your agency to take immediate action to correct these inaccuracies. As a consumer, I am entitled to accurate and fair reporting under the Fair Credit Reporting Act ( FCRA ). 
Inaccurate Information Dispute : XXXXXXXX XXXX XXXXXXXX - Verify Account - 15 U.S. Code 1666 ( b ) Billing Error : I recently reviewed my credit report and noticed late payments listed from your company. The payment history for this account is inaccurately reported. Please update the status to paid as agreed on my credit report. 
XXXX XXXX XXXXXXXX - Verify Account - 15 U.S. Code 1666 ( b ) Billing Error : I recently reviewed my credit report and noticed late payments listed from your company. The payment history for this account is inaccurately reported. Please update the status to paid as agreed on my credit report. 
Reason for Dispute : This account has not been properly verified or validated. Please update the payment status to paid as agreed, never late. 
Legal Definition of a Credit Card and Applicability of 15 USC 1666b : According to the Truth in Lending Act ( 15 U.S. Code 1602 ( k ) ), a " credit card '' includes any card, plate, or other credit device used to obtain money, property, labor, or services on credit. My Social Security card qualifies as a " credit device '' under this definition and was used to open the accounts associated with the disputed late payments. As such, 15 USC 1666b applies, which prohibits creditors from treating payments as late if they were not properly processed. The late payments reported on my credit file were inaccurately processed, and these entries should be removed immediately. XXXX XXXX XXXX XXXX XXXX XXXX  : In XXXX XXXX XXXX Bank 1 of 6 of Massachusetts, the court ruled that providing mere account statements is not sufficient proof of a late payment. To validate such claims, creditors must provide the following : 1. Complete Internal Payment Records : Logs showing when my payments were processed and any errors or delays that may have occurred. 
2. Proof of Proper Billing Practices : Documentation demonstrating that my payments were processed according to the agreed-upon terms. 
3. Evidence of Communication : Any correspondence between the creditor and myself regarding the alleged late payments. 
I have previously requested this documentation, and the creditors have failed to provide it. As a result, these late payments are unsubstantiated and should be deleted from my credit report. 
Your agency is obligated to hold these creditors accountable for their failure to provide verification. 
XXXX XXXX Equifax Information Services, LLC ( XXXX ) : In XXXX XXXX Equifax Information Services, LLC ( XXXX ), the court ruled that credit reporting agencies can be held accountable for continuing to report inaccurate late payments after a dispute. Equifax was found in violation of the FCRA for failing to conduct a reasonable reinvestigation. In my case, your agency must ensure a proper reinvestigation is conducted, and if the creditors fail to provide adequate validation, the late payments must be corrected. 
XXXX XXXX XXXX XXXX Equifax, and TransUnion ( XXXX ) : In XXXX XXXX XXXX XXXX Equifax, and TransUnion ( XXXX ), the court emphasized the obligation of credit bureaus to thoroughly investigate disputes and remove inaccurate late payment entries. Given the failure of the creditors in my case to provide proper validation, your agency must act swiftly to remove these late payments and update my account to paid as agreed, never late. 
Big Three Credit Reporting Agencies XXXX XXXX XXXX XXXX ( XXXX ) : In Big Three Credit Reporting Agencies XXXX XXXX XXXX  ( XXXX ), all three credit bureaus were sued for failing to remove disputed late payments, even after the consumer provided clear evidence of inaccuracy. Your agency must ensure that creditors comply with verification requests, and in this instance, failure to do so warrants immediate deletion of the late payments from my report. 
Maximum Possible Accuracy Standard : Under the Fair Credit Reporting Act ( 15 USC 1681e ( b ) ), your agency is responsible for ensuring the maximum possible accuracy of the information you report. These inaccurate late payments violate this standard, and I demand that you update the accounts to reflect the correct status of paid as agreed, never late.

Company response to consumer: Closed with non-monetary relief