Consumer complaint received 2016-04-01 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ocwen Financial Corporation
State: CA

Complaint narrative:
CURRENTLY WE HAVEAL LOAN WITH OCWEN LOAN SERVICING '' WHICH APPPERNTLY FROM MY RESEARCH THE CFPB KNOWS ALL TO WELL AND ARE SUPPOSED TO BE " MONITORING THEM FOR CONTINUED ILLEGAL PRACTICES, BUT APPERENTLY ARE NOT DOING SO AS STATES IN A RECENT SETTLEMENT AGREEMENT BY CFPB AND ATTORNEY GENERALS.. SO I HAVE DECIDED TO PURSUE MY STORY IN THE PUBLIC WHERE QUESTIONS CAN BE ASKED AND PEOPLE ARE HELD ACCOUNTABLE, NEXT WEEK I WILL BE GOING TO ALL OUR LOCAL NEWS STATIONS WITH OUR STORY AS WELL AS MANY OTHERS UP TO AND INCLUDING THIS DATE XX/XX/XXXX I CALLLED " OCWEN '' ON SEVERAL OCCASIONS AND CAN NOT GET STRAIGHT ANSWERS RE : OUR LOAN. TODAY WHEN I CALLLED RE ; NOT RECEIVING OUR TAX INTEREST PAPERS FOR XX/XX/XXXX I RECORDED THIS CALL AS WELL AS MANY OTHERS WITH " OCWEN '' DUE TO THEIR DECEPTIVE AND ILLEGAL PRACTICES.I WAS TOLD TODAY BY A XXXX OF OCWEN LOAN THAT FOR THE YEAR XX/XX/XXXX AND UP TO AND INCLUDING TODAY XX/XX/XXXX THAT ALL OUR MRTG PYMTS HAVE NEVER BEEN CREDITED TO OUR MRTG ACCOUNT BUT ARE IN A " SUSPENCE '' ACCT ... THEY COULD NOT EVEN EXPLAIN WHAT THAT IS, ONLY THAT THEY DID SEE ALL OUR PYMTS BEING MADE BUT FOR SOMWE REASON NEVER BEING POSTED TO OUR MRTG ACCT FOR OVER 1 YEAR THIS HAS BEEN GOING ON, THEY ALSO ARE TRYING TO TAKE BACK A MODIFY CONTRACT AGREEMENT RE ; IF WE PAY OUR MODIFY AGREEMENT OVER 3 YEARS AND NOT BE LATE MORE THEN 3 TIMES A MRTG FORGIVENESS OF OVER XXXX WOULD BE FORGIVEN ON OUR LOAN, WHERE THEY EVEN ADDED THIS FROM WE STILL HAVE YET TO BE ANSWERED.. THEY SENT US THE MRTG FORIVENESS TAX PAPAERS XX/XX/XXXX AND XX/XX/XXXX BUT IN XX/XX/XXXX WHEN I CALLED ABOUT ANOTHER PROBLEM THEY SAID WE " MADE A MISTAKE '' ON THOSE TAX FORMS AND WERE REFUSING TO HONOR THE : DEBT FORGIVENESS '' THAT WAS ALREADY EARNED AS PER MODIFY CONTRACTED AND GRANTED BY OCWEN THEN THEY ARE TRYING TO ADD IT BACK ON TO OUR LOAN EVEN THOUGH WE ALREADY DID THE 3 YEAR MODIFY CONTRACT AND FINISHED AS PER THE TERMS.. TALK ABOUT ILLEGAL..WE ALSO RECENTLY REQUESTED A " PAYOFF '' QUOTE AS WE ARE SELLING OUR HOME THEY SAID THEY WOULD CHARGE US BETWEEN XXXX TO XXXX DOLLARS TO DO APPRAISAL AS WE HAVE A EQUITY SHARE AS OUR MODIFY CONTRACT BUT WOULD BILL OUR MRTG ACCT FROM XXXX TO XXXX DEPENDING ON APPRISAL AND WOULD NOT BE ABLE TO TELL US HOW MUCH UNTIL AFTER THEY DID AN APPRAISAL ... IS THIS SICK AND ILLEGAL.. THEY NEVER RESPOND TO WRITTEN REQUESTS WHICH IS ALSO ILLEGAL ... THERE ARE SO MANY WEBSITES WITH ALL KINDS OF ILLEGAL COMPLAINTS RE '' OCWEN '' I DO NOT SEE HOW THEY ARE BEING MONITORED FOR THIS AND STILL GETTING AWAY WITH THIS.. BUT I GUARANTEE YOU THE ' NEWS ' STATIONS WILL XXXX THIS STORY UP AS IT IS GOING ON LEFT AND RIGHT BY OCWEN LOAN ... I WANT THE CFPB AND ATTORNEY GENERALS OFFICE TO LOOK INTO OUR VALID COMPLAINTS AGAINST " OCWEN '' AND GET OUR ANSWERS THAT WE ARE NOT GETTING FROM THEM INCLUDING AS I SAID A VALID AND LEGITIMATE PAYOFF QUOTE ... THEY DO NOT RESPOND WHEN YOU CALL AND I HAVE TO MAKE APPTS WEEKS IN ADVANCE JUST TO TALK TO THE ONE AND ONLY PERSON " OCWEN '' SAYS CAN HANDLE OUR QUESTIONS.. I MAY LOSE THE SALE OF MY HOME AND THE PURCHASE OF ANOTHER IF WE CAN NOT GET THEM TO CORRECT THEIR ILLEGAL ACTIVITY ON OUR ACCT .... MY HUSBAND NEED TO HAVE AN AMPUTATION OF HIS LEG AND THIS IS WHY WE HAVE TO SELL OUR HOME BUT IF " OCWEN '' IS ADDING ILLEGAL FEES AND ADDING BACK ON THE MODIFY FORGIVENESS TO OUR LOAN AND HAS NOT BEEN CREDITING OUR MRTG PYMTS FOR MORE THEN A YEAR WHAT BUT PUBLICITY CAN WE DO ... THE CFPB IS WELL AWARE OF THESE GOINGS ON OF ILLEGAL ACTIVITY BY 'OCWEN LOAN '' IF YOU ARE SUPOSED TO BE CLOSELY MONITORING THEM FOR THIS WHY ARE THEY STILL DOING THIS?????? WE WANT A LEGITAMIT PAYOFF QUOTE SO WE CAN GET OUT OF OCWEN LOAN.WE ARE SELLING OUR HOME BECAUSE MY HUSBAND NEED AN XXXX DUE TO AN ACCIDENT.. IF THE CFSB CA N'T GET OCWEN LOAN TO TAKE CARE OF OUR ACCT AND LEGITIMATLY CREDIT US WHAT THEY ARE ILLEGALLY ADDING ONTO OUR LOAN AND NOT RESPONDING TO US. PLEASE HELP US!!

Company response to consumer: Closed with explanation