Consumer complaint received 2025-12-18 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Goal Structured Solutions, LLC
State: CA

Complaint narrative:
We contracted a solar system lease in XXXX, CA with XXXX through XXXX XXXX XXXX  of XXXX XXXX XXXX XXXX. Our system was installed XX/XX/XXXX, but did not go online until the end of XX/XX/XXXX. After barely 5 months of operation, the 2 batteries went completely dead at the end of XX/XX/XXXX, after our system had only been operational since XXXX XXXX. After endless searching, because of XXXX bankruptcy, no one could tell me who was responsible for servicing the batteries, which, by our contract, could not be serviced by just anyone, but only by the company holding our lease and its contract. 

On XXXX XXXX, XXXX, XXXX XXXX sent me an email notice about our XXXX XXXX contract with XXXX regarding the terms of payment. They included this information : " Your program provider has partnered with Launch Servicing , LLC to service your account. 
Launch Servicing , LLC is required by state law to notify consumers of the following rights. This does not include a complete list of the rights consumers have under state and federal laws. 
Launch Servicing , LLC California Debt Collection License # : XXXX As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. 
Launch Servicing , LLC is a debt collector attempting to collect a debt, and any information obtained will be used for that purpose. '' We had entered into this solar lease contract in good faith, with terms that stipulated maintenance warranties to be upheld by the mother company, XXXX XXXX XXXX, XXXX. Automatic Lease payments were processed through Launch Servicing in XXXX, XXXX, XXXX ( XXXX ) and XXXX, XXXX, XXXX, and XX/XX/XXXX. All of this was done without our knowing that XXXX was going bankrupt and that their systems were going offline. When our XXXX XXXX batteries went offline in XX/XX/XXXX, our solar installer could not touch the batteries to try and fix them because doing so would violate the terms of our original contract with XXXX and null the warranty. My efforts to contact XXXX about the dead batteries always sent me back to the holders of the lease contract, Launch Servicing LLC. I have filed multiple complaints with Launch Servicing that they are in violation of the terms of my contract by offering no tech support, no servicing, no maintenance, and no warranty obligations on our solar system, leaving us with completely dead batteries and no monitoring system for us to utilize for our system. 

In XX/XX/XXXX, I informed Launch Servicing that I had no intention of paying my lease obligations when they were in violation of the terms of our contract. They agreed and offered to suspend our automatic payments for 3 months until the battery issue was resolved. It is still not resolved, and I have to continually call them and demand that my lease payments be suspended as they have not fixed the batteries yet. 
I am convinced that Launch Servicing has no intention of fixing our dead batteries, and indeed, has no clue as to how to get such a feat accomplished. They contacted XXXX about our issue, and we received this communique from XXXX : Thank you for reaching out to share your concerns regarding your systems performance. 
After reviewing your information, wed like to clarify that your solar lease is not managed by XXXX XXXX. 
You are not a XXXX customer, and lease payments for your contract are not made to XXXX. 
As a result, we do not provide servicing or support for your system. 
To provide some background : Your system was originally installed through XXXX XXXX, which has since gone through bankruptcy proceedings. 
While XXXX XXXX acquired certain assets from XXXX, your lease and system servicing were not part of that acquisition. 
As such, any maintenance or repair costs related to your system would fall outside of XXXX responsibility.... 
No action is required from XXXX regarding your system. 
We will now proceed with closing this case. 
Sincerely, XXXX XXXX. 
XXXX XXXX '' So we have been completely disavowed by XXXX, whom Launch Servicing contacted for Tech Support that they themselves can not offer. We are left with a defunct {$150000.00} solar system that can not deliver what we were promised because of non-operational batteries.

Company response to consumer: Closed with explanation