Consumer complaint received 2019-01-17 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
After he made many calls to Wells Fargo bank urging them to fulfil his legal requests of access to his own information ( statements ... .etc ) related a savings account ( with last four digit numbers XXXX, XXXX, XXXX, XXXX ) opened under his social security number and full name by this bank, Mr . XXXX exhausted all available options And gave more chance to Wells Fargo bank to fulfil a simple request as mentioned above and documented by Wells Fargo bank under case XXXX. Wells Fargo bank chose to retaliate again and refused to provide to Mr. XXXX all the related information he requested from This bank who is unwilling to stop discriminating against his customer Mr. XXXX. Also, knowing that above same request was made pursuant to the freedom of information act and/or the privacy act but Wells Fargo banks Denial to comply to the law is a clear challenge to the United States Constitution and the Law. Wells Fargo bank retaliated again and broke some of Mr. XXXX asserted rights by law. Wells Fargo Bank would make up a story again about its handling of the above legal request but it would not change the fact that as of today XX/XX/XXXX the request was not fulfilled after many weeks it had been received by Wells Fargo bank since last year XX/XX/XXXX. Wells Fargo bank must stop its discrimination manners and respect the U.S Law and Wells Fargo bank also must stop violating human rights and and this banks responsibilities as per law and/or regulations. Wells Fargo banks some agents who are directed to retaliate against Mr. XXXX are now exposed to the public to see how retaliatory they treated Mr. XXXX basic rights and for courts to decide the final verdict on Wells Fargo banks Consistent continuous violations as mentioned herein and/or elsewhere. This can be more public sooner as applicable by law. All stated herein is to the Mr. XXXX current state of belief, knowledge and understanding and it is subject to any change or anything or any correction from unintentional any type of error and at any time and from anywhere by Mr. XXXX or his legal representative if any and without waiving Mr. XXXX rights that were violated by Wells Fargo bank. That information that was requested must be delivered as Mr. XXXX requested it in details and without missing anything and it has to be done immediately or Mr. XXXX will notify this commission of Wells Fargo bank unwillingness to resolve a simple issue that this bank created purposely to invade a consumer rights and/or to deter him from accessing his own information as he needs or wishes to use it for and Mr. XXXX reserves all his rights without waiving any of it under any circumstances. The referenced legal request was made by Mr. XXXX over the phone and directly after speaking to Wells Fargo bank executive office since the normal Wells Fargo bankers claimed that office is the only part of Wells Fargo bank to fulfil  that type of request that Mr. XXXX made ( other Wells Fargo bank bankers referred Mr. XXXX to this banks executive office as the only Wells Fargo banks Department to handle the request ) and which Wells Fargo bank ignored and/or denied and/or reacted in discrimination against the requested and/or other unlawful toward a customer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation