Consumer complaint received 2025-02-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to dispute certain inaccurate and incomplete information that is being reported on my credit report by Experian. This dispute pertains to information that I believe is incorrect and should be promptly investigated and corrected. As a consumer, I am invoking my rights under the Fair Credit Reporting Act ( FCRA ), particularly 15 U.S.C. 1681o, which holds credit reporting agencies civilly liable for negligent noncompliance with their duties. 

Upon reviewing my Experian credit report, I have identified the following errors : Regarding the XXXX XXXX XXXX account, I have previously disputed this information, as the claim that this account is mine is unsubstantiated. Both Experian and XXXX XXXX  XXXX have failed to provide clarity on the origin or validity of the data linking me to this account. Despite contacting both entities, neither could provide an explanation as to how or from where this information was derived. Furthermore, I have previously reported this debt when a collection agency contacted me regarding the account. However, after their investigation, the debt was returned to XXXX XXXX XXXX due to the absence of any evidence connecting me to the account. I am unable to supply an account number for this alleged account, as I have no knowledge of its existence. Additionally, I have observed an entry for a loan with XXXX ( XXXX XXXX XXXX ), which was paid off some time ago and had no history of late payments. However, this account is being reported as potentially negative, despite being fully settled. This discrepancy is both illogical and concerning, as it inaccurately reflects the status of the loan. These entries are inaccurate because the XXXX XXXXXXXX XXXX account does not belong to me, and the XXXX personal loan has been settled and paid off, yet the account status is incorrectly reported as negative.

As per 15 U.S.C. 1681o, consumer reporting agencies are required to exercise reasonable care in reporting accurate information and to correct any errors upon notice. If these errors are not corrected or properly investigated within the legal time frame, the agency may be negligently noncompliant with FCRA obligations and may be subject to civil liability. 

I request that you conduct a thorough investigation of the above discrepancies, as required by law, and provide me with an updated copy of my credit report that reflects the corrections. Please ensure that all inaccurate information is properly rectified within the 30-day period mandated by the FCRA. Failure to do so will lead to further legal action for any damages resulting from XXXX negligent noncompliance with the FCRA. 

I expect a response that includes the results of your investigation and a corrected copy of my credit report as soon as possible. Please provide me with the documentation of your findings and ensure that any inaccurate information is removed or corrected. 

Thank you for your immediate attention to this matter. I look forward to a prompt resolution of my dispute. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation