Consumer complaint received 2025-09-15 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
This complaint against Citibank is one of multiple complaints throughout multiple government agencies along with demands of debt verification and cease and desist letters sent certified mail. Citibank still continues to harass and intimidate me and my family with this ongoing alleged debt. Multiple complaints to the CFPB each time Citibank violates my consumer protection rights through the Federal Fair Debt Collection Practices Act ( 15 USC 1692c ) has been filed without any resolution. These complaints were eventually sent to the Federal trade commission, the XXXX  and the Attorney Generals Office of NJ to further investigate Citibanks unlawful and unethical practices of illegal collection practices and attempts. Eventually, Citibank, along with new agents of theirs, XXXX & XXXX, PA have filed an unethical civil complaint against me for this alleged debt on XX/XX/XXXX. I immediately responded with an answer to the court on XX/XX/XXXX. Since this time and awaiting a court date, I hired an attorney. On XX/XX/XXXX Citibank, along with its agent, XXXX XXXX XXXX were notified of legal representation via direct fax and us mail. The clerk of XXXX XXXX  was also notified as well. Since that time, Citibank and its agent XXXX XXXX XXXX have failed to dismiss or notify the court of such as per the courts notice of XX/XX/XXXX in violation of the automatic stay, pursuant to 11 U.S.C. ; 362. This notice was received by Citibank and its agent, XXXX XXXX XXXX on XX/XX/XXXX and as of this date, XX/XX/XXXX have not notified the court of dismissal or notice of stipulation of dismissal without prejudice. XXXX XXXX XXXX along with Citibank, their client, are now in contempt of court for continuing to collect this alleged debt with the civil case they filed. Now being officially notified on XX/XX/XXXX via direct fax and regular mail, Citibank and its agent, XXXX XXXX XXXX, after being notified of such notice which specifically states, under the automatic stay, are prohibited from any and all collection activities. Any violation of the automatic stay may result in sanctions, including damages, attorney fees contempt of proceedings. Since Citibank and its agent, XXXXXXXX XXXX XXXX  have not officially sent notice of dismissal or stipulation of dismissal without prejudice to date, are in violation and contempt of court proceedings. I will advise my attorney to file the appropriate complaint against Citibank and its agent, XXXX XXXX  XXXX for such and file for civil penalties of violation of my consumer protection rights under the Federal Fair Debt Collection Practices Act. This is an ongoing abuse and continued harassment and intimidation by Citibank thats been ongoing for almost a year. Documented of multiple complaints and discovery are available and will be provided in and court intervention for such consumer protection rights violation by Citibank. The court clerk has been notified and pending court date of XX/XX/XXXX has been canceled as Citibank and its agent, XXXX XXXX XXXX have failed to provide a response of dismissal, cease and desist as per the automatic stay and are now in contempt of such notification and representation by counsel. 

For identification of account in question, in section of account # the court complaint docket No will be provided instead as its directly related to the civil case in question to this complaint XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation