Consumer complaint received 2023-11-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
The dire level of remedial incompetence of this CHASE BANK research investigator XXXX, behooves me how shes actually paid American dollars to represent a multi billion dollar financial institution. Im convinced that her sole purpose is to submit responses in crayon while simultaneously derailing customers sought after relief. Once again this lady has BLATANTLY LIED IN HER RESPONSE TO THE AFOREMENTIONED COMPLAINT! This CFPB should institute an investigation into her entire office as it applies to their responses to customers complaints. Additionally, for weeks her direct supervisor REFUSES to contact me and the phone receptionist Ms.Connie has elected to prevent me from speaking with Another superior besides XXXX whom refuses to return my calls. Furthermore, XXXX XXXX XXXX made ANOTHER LIE in her most recent response stating that I went into the branch and signed a document releasing authority of another check to be issued. When this lady asked me if I did send in a declaration I admitted that I did I IN A RECORDED CALL asked her on what date was it signed and what BRANCH etc. She told me she was waiting on that information. The sole reason that I asked is because I realized there ran a RISK, the scammer signed the fraudulent document so thats why I asked IN THE RECORDED CALL.. Still, in her OBSESSION TO PREVENT CHASE FROM BEING HELD LIABLE SHE LIED AND SAYS THAT I SIGNED THE DOCUMENT USED!!! Howwwww and whyyyyyy would I sign a document so my Check can go to someone else. How much of an imbecile would be needed to draw that idiotic conclusion? Clearly this woman uses JUMBO XXXX to submit her report. Ive repeatedly said the scammer must had assistance etc in an effort to go about this scam from an employee, the basis to deny my claim now hinges on the ludicrousness of saying because allegedly I SIGNED the declaration its justification to deny my claim? The first claim SHE LIED and said the claim was denied because i ORDERED THE CHECK AND IT WAS INTERCEPTED! Now in this response its because i signed a DECLARATION!.. Obviously, the scammer signed that one of he's the one that BENNIFITED FROM THE DECLARATION!. This lady is hell bent on assisting the scammers and Chase Bank in stealing my money! At this point Im convinced XXXX is an accomplice to the crime. The disparity of explanations from the first complaint to this one highlights her/their incapacity to properly address my complaint. This lady went from saying because I ORDERED THE CHECK THAT WAS INTERCEPTED, ITS MY FAULT IT WAS STOLEN. NOW THIS LADY IS SAYING BECAUSE I ALLEGEDLY SIGNED A DECLARATION TO RELEASE A NEW CHECK, ITS MY FAULT? So if I didnt ORDER A CHECK AT ALL, THEN HOW IN THE WORLD DID I SIGN A DECLARATION TO HAVE THE OLD ONE CANCELLED????? Furthermore, why would I have attempted to issue a stop payment on a check BEFORE IT WAS DELIVERED that I signed a declaration for to cancel the old one to receive a new check???? IT SOUNDS JUST AS STUPID READING IT AS IT SOUNDS TO BELIEVE IT!

Company response to consumer: Closed with explanation