Consumer complaint received 2026-02-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Monterey Financial Services LLC
State: CA

Complaint narrative:
Product : Consumer Installment Loan Issue : Billing Dispute / Failure XXXX  Investigate/ Continued Collection During Active Dispute Company : Monterey Financial Services LLC Related Merchant : XXXX Complaint Summary I am disputing a consumer loan issued XXXX  XXXX XXXX XXXX services provided by XXXX. I formally disputed this loan in writing due XXXX  merchant misrepresentation XXXX  lack of verifiable resolution services. The lender has failed XXXX  respond XXXX  XXXX written disputes sent via certified mail XXXX  continues billing the account despite confirmed receipt of my dispute. 

Detailed XXXX XX/XX/XXXX I enrolled with XXXX for tax investigation XXXX  resolution services XXXX  executed a XXXX XXXX XXXX. A loan was issued XXXX  finance these services. 
XXXX XXXX XXXX prepared XXXX  electronically filed my XXXX XXXX  XXXX federal tax returns, which were accepted by the However : XXXX confirmed in writing that all alleged resolution work was conducted by phone only. 
XXXX confirmed that no written XXXX submissions, financial statements, or correspondence were generated or retained. 
No XXXX transcripts or written confirmation substantiating XXXX status were provided. 
The only documentation produced consists of tax return filings XXXX  a case closing letter. 
XX/XX/XXXX I revoked XXXX XXXX XXXX XXXX XXXX  terminated services in writing. 
XX/XX/XXXX After revoking the XXXX, I contacted the XXXX XXXX  California XXXX XXXX XXXX directly XXXX  entered into active installment agreements with both agencies. 
Active installment agreements are inconsistent with an active XXXX  status, raising concerns about the accuracy and validity of the merchants claimed resolution outcome. 

Written Disputes to Lender Written Disputes to Lender First Certified Dispute Letter Sent : XX/XX/XXXX Delivered : XX/XX/XXXX ( XXXX XXXX confirms delivery ; a signed XXXX XXXX was not received ) No acknowledgment or response received XXXX  Certified Dispute Letter Sent : XX/XX/XXXX Delivered : XX/XX/XXXX signed XXXX XXXX with confirmation No acknowledgment or response received XXXX  letters requested : Confirmation of receipt Investigation status Documentation substantiating the debt Payment pause pending review As of today, the lender has provided no written response to either certified dispute. 

Ongoing Conduct Despite confirmed delivery of my certified dispute : The lender continues sending billing statements No written acknowledgment of dispute has been provided No documented investigation findings have been issued No documentation substantiating the merchants claimed resolution has been produced Basis for Dispute This loan is disputed because : XXXX. The merchants claimed resolution services are not supported by verifiable documentation. 
XXXX. The merchant admits no written resolution submissions exist. 
XXXX. The alleged CNC status conflicts with my active installment agreements. 
XXXX. The lender failed XXXX  respond XXXX  certified written disputes. 
XXXX. Billing activity continues despite the unresolved dispute. 

XXXX Requested I request that the CFPB require the lender to : XXXX. XXXX XXXX  document a proper investigation. 
XXXX. Provide written verification substantiating the debt. 
XXXX. Suspend billing XXXX  collection activity during investigation. 
XXXX. Correct any inaccurate reporting. 
XXXX. Provide written findings of their review. 
I will provide certified mail receipts, XXXX proof of delivery ( XX/XX/XXXX ), merchant correspondence, termination documentation, XXXX  installment agreement confirmation upon request. 

The loan amount was for {$5900.00} issued on XX/XX/XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation