Consumer complaint received 2025-01-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
Subject : Formal Complaint Against Capital One Unjust Denial of Fraud Claim Despite Confirmed Fraud Evidence To Whom It May Concern, I am submitting this formal complaint against Capital One regarding their wrongful denial of my fraud claim, despite overwhelming evidence confirming that the transactions in question were unauthorized. XXXX has officially admitted that the account linked to my Capital One account was fraudulent, yet Capital One continues to deny my rightful reimbursement. 

Complaint Details : Consumer Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Amount in Dispute : {$100000.00} Date of Initial Claim Filing : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Reason for Initial Denial : Robinhood logs showing my Capital One account was linked to the fraudulent XXXX account New Evidence Submitted : XX/XX/XXXX XXXX formal admission that the account in question was fraudulent Summary of the Issue : On XX/XX/XXXX and XXXX, XXXX, fraudulent ACH transactions totaling {$100000.00} were made from my Capital One account to a fraudulent Robinhood account controlled by an unknown third party. I immediately reported the unauthorized transactions to Capital One after trying to resolve the matter directly with what I thought it was XXXX, but my claim was wrongfully denied on XX/XX/XXXX, based on Robinhoods transaction logs provided by XXXX XXXX. 

However, on XX/XX/XXXX, XXXX admitted that the account linked to my Capital One account was fraudulent. This nullifies Capital Ones original reason for denial. Despite this, Capital One has : Failed to reverse their decision. 
Ignored Regulation E requirements for timely fraud resolution. 
Unjustly shifted responsibility to XXXX XXXX, despite XXXX fraud admission. 

Capital One is now in direct violation of federal banking laws by refusing to process a refund based on confirmed fraud. 

Regulatory Violations by Capital One : 1. Failure to Adhere to Regulation E ( Electronic Fund Transfer Act ) Capital One is legally required to resolve fraud claims within 10 business days or issue a provisional credit within 45 days.

The claim has been open for over 60 days with no resolution. 
The fraud has been officially confirmed, yet Capital One is still withholding my funds. 
XXXX. Failure to Act in Good Faith Capital Ones initial denial was based on XXXX transaction logs. 
Now that XXXX itself has admitted the account was fraudulent, XXXX XXXX is refusing to acknowledge this evidence. 
XXXX. Unjustified Delay in Reimbursement Capital One continues to delay my reimbursement by falsely claiming they need more time to investigate. 
XXXX fraud confirmation eliminates the need for any further delay. 

XXXX Sought : I am formally requesting the following actions : 1. Immediate reimbursement of {$100000.00} as per Regulation E and CFPB guidelines. 
XXXX. A formal explanation from Capital One as to why they continue to deny a fraud claim despite clear evidence confirming the fraud. 
3. Regulatory intervention to ensure Capital One adheres to federal banking laws and does not continue to deny valid fraud claims. 
4. Reinstatement of my Capital One accounts, which were closed in apparent retaliation after I escalated my complaint. 

Supporting Documents Attached : XXXX. XXXX official response admitting that the account linked to my Capital One account was fraudulent. 
2. Capital Ones original denial letter, which is now invalid. 
XXXX. XXXX XXXX response confirming their limited role in this matter. 
XXXX. My original fraud dispute details, timeline, and supporting documentation. 

Final Statement : Capital One is unlawfully withholding my funds despite clear confirmation of fraud. There is no valid reason for further delay. I request immediate resolution before escalating this matter to legal action and further regulatory scrutiny. 

I expect a prompt response regarding my claim status and an explanation for this unjustified delay. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation