Consumer complaint received 2024-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: OH

Complaint narrative:
On XX/XX/XXXX I transferred to transfers to employees one for {$1200.00} at XXXX XXXX. Central Time and one for a {$1000.00} at XXXXXXXX XXXX XXXXXXXX XXXX. On XX/XX/XXXX I transferred two more transactions XXXX for {$1000.00} at XXXX XXXX XXXX  XXXX and XXXX for {$500.00} at XXXXXXXX XXXX XXXXXXXX XXXX. On XX/XX/XXXX I transferred {$800.00} at XXXXXXXX XXXX XXXX  XXXX. 
I was told on each of those occasions that the money was put on hold and will be transferred within two business days on the XXXX nobody had received money and I called the company to ask for my account to be reconciled so that I could see and know when they dispersed the money or send it back they then started an investigation. 
On the same day XX/XX/XXXX I heard back and they said that they had returned the money for security reasons because I had not been in the habit of sending so much so many times. Although I have sent that amount several times I didn't understand it but I accepted that explanation is that the money would be returned to my account. 
I had an account through a XXXX XXXX business account and they use XXXX XXXX  to serve as their bank and issue debit cards. After contacting XXXX about the issue of not receiving the money back they suggested that I call XXXX XXXX XXXX XXXX and ask them if they had received the money. They had not received the money but did verify that that amount of money and when each of those dates and times had left my account. 
I then called Cash out back and inform them that I had learned that the money had left the account at those dates and times but had not ever went back. After XXXX calls in a XXXX call today XX/XX/XXXX I was told that they could see where the money the transaction had went all they can see is it was stopped for security concern and they can not see where it went after that not a date another time not a place. Out of the XXXX cause I've made I have been hung up XXXX of those times without exaggeration. I have asked for a supervisor only to get the response that the supervisor would give them the same information and on the times that they have gotten somebody supposedly above them in a supervisory role they then reiterate what the customer service agent said and hang up not goodbye not we'll look at it not anything just hang up I have been given some investigation numbers at times but when you call back and issue those numbers to the the customer service agents they mean nothing to them and every time I have to give the dates times everything they can not look in my account and see that I've had a complaint but then before I get to the end of giving all that information they end up having me quit talking and tell me that they can see the transactions that I'm talking about which would be odd being that there's 7 months back. However I still yet have not had my money returned in the total amount of XXXX. I am on XXXX and I inherited a XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  without every XXXX that they earn. I have I was have been frauded by a worker I have had nothing but trouble with getting the money that I am due and for a business to rob me of my funds in that amount is devastating to me. I informed them that I would be calling and making this report if they did not get my money to me and they laughed.

If you could please help me as soon as you can.

Company response to consumer: Closed with explanation