Consumer complaint received 2025-03-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: EdFinancial Services
State: MD

Complaint narrative:
I am writing to formally address a situation regarding inaccurate information reported to my credit file by XXXX, XXXX, and XXXX in relation to my federal student loan. Despite not owing any outstanding balance or having already addressed the matter with the servicer, the information reported remains incorrect, and it is negatively affecting my credit score.

This action violates the following laws and regulations : The actions of these entities violate the following laws and regulations : Fair Debt Collection Practices Act ( FDCPA ) - 15 U.S.C. 1692c : Under 15 U.S.C. 1692c, debt collectors are prohibited from contacting a consumer in ways that violate their rights, including continued communication after a request for cessation or the reporting of inaccurate or misleading information. The failure to correct or remove disputed information regarding my federal student loan is a violation of these protections. 
Fair Credit Reporting Act ( FCRA ) : The FCRA requires all entities reporting information to credit bureaus to ensure the accuracy of the information. If the information reported is found to be inaccurate, I am entitled to have it investigated and corrected within a reasonable timeframe. XXXX XXXX, as a platform that aggregates credit data, has a responsibility to ensure that the information it reports or facilitates is accurate and up-to-date. 
Higher Education Act of 1965 ( as amended ) and Federal Student Loan Regulations : Federal student loan servicers must follow specific procedures when reporting information about a borrowers loan status. This includes ensuring accurate reporting of loan status ( e.g., deferment, forbearance, or forgiveness programs ). The failure to accurately report the status of my federal student loans is a direct violation of these regulations. 
Equal Credit Opportunity Act ( ECOA ) : The ECOA prohibits discrimination in the lending process, including how credit data is reported or used. If inaccurate or outdated information about my federal student loan status is being reported by XXXX XXXX, it could result in unfair treatment and discriminatory practices, which is a violation of this act. 
Given these violations, I request that you investigate this matter and take immediate action to dispute or remove the incorrect information from my credit report. If this issue is not resolved promptly, I will be compelled to pursue legal action for damages caused by the inaccurate reporting and the violation of my rights under the applicable laws.Fair Debt Collection Practices Act ( FDCPA ) : According to the FDCPA, debt collectors are prohibited from reporting inaccurate, incomplete, or misleading information regarding a consumers debt. The failure to correct or remove disputed information violates these protections. 
Fair Credit Reporting Act ( FCRA ) : Under the FCRA, all entities reporting information to credit bureaus must ensure that the information is accurate. If the information reported is found to be inaccurate or misleading, I am entitled to have it investigated and corrected within a reasonable timeframe. 
Higher Education Act of 1965 ( as amended ) and Federal Student Loan Regulations : Federal student loan servicers must adhere to certain procedures when reporting information about a borrowers loan status, including accurate reflection of loan status ( e.g., deferment, forbearance, or forgiveness programs ). Failure to accurately report the status of my federal student loans is a direct violation of these rules.

Company response to consumer: Closed with explanation