Consumer complaint received 2024-11-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Escalation : Wells Fargos Negligence in Addressing Fraudulent Transactions To the Consumer Financial Protection Bureau ( CFPB ), This complaint follows my prior submission ( CFPB Complaint Number : # XXXX ) against Wells Fargo Bank , N.A., for their failure to address fraudulent transactions on my accounts. Despite promptly reporting the issue, including an in-person visit to a Wells Fargo branch while the fraudulent transaction was pending, the bank failed to act. Their negligence demonstrates a complete disregard for their legal and fiduciary obligations. 

Incident Overview Date of Incident : XX/XX/year> Fraudulent Transactions : {$1600.00} was moved without authorization from my Wells Fargo credit card to my checking account. 
{$2400.00} was subsequently withdrawn from my checking account via an unauthorized auto-pay labeled XXXX. 
An unauthorized {$0.00} deposit attempt was made via XXXX authentication, indicating fraudulent activity. 

Branch Visit : I immediately visited a Wells Fargo branch when I noticed the fraudulent transaction was pending. Despite my urgency and the attempt to potentially stop the transaction at that stage, the branch staff failed to take any meaningful action to freeze the transaction, prevent further fraudulent activity, or escalate the issue internally. 

Wells Fargos Failure to Act Premature Closure : Wells Fargo later closed my internal complaint ( # XXXX ) without conducting any investigation or communicating their actions. 
Lack of Communication : The bank has not contacted me directly to inform what actual steps are they taking and timeframe for reimbursement of fraudulently withdrawn funds Neglect of Duty : Their inaction during the pending stage of the transaction, as well as their subsequent handling of the issue, violates consumer protection laws requiring financial institutions to investigate fraud promptly and transparently.

Federal and State Escalation Due to Wells Fargos gross negligence, I am left with no other option but to file complaints with multiple regulatory and law enforcement agencies : CFPB Complaint Number : # XXXX FTC Identity Theft Report Number : # XXXX Police Report : XXXX Police Department XXXX XXXX ( # XXXX ) XXXX Complaint Number : XXXX FDIC Complaint Number : # XXXX XXXX XXXX XXXX  XXXX XXXX Each of these complaints outlines Wells Fargos failure to fulfill its legal responsibilities, protect customer accounts, and provide direct communication, while highlighting proactive action from me to alert the right authorities.

Request for Public Awareness I respectfully request that the CFPB publish this description on consumerfinance.gov so that other consumers can learn from my experience. It is critical to highlight Wells Fargos systemic negligence and failure to respond to clear fraud, so that others are informed and can take preventive measures when dealing with similar situations.

Conclusion Wells Fargos failure to act even when the fraudulent transaction was pending, combined with their subsequent negligence, has caused significant financial and emotional distress. I urge the CFPB to take action to ensure Wells Fargo complies with federal regulations, investigates these fraudulent transactions, and safeguards other consumers from similar harm. 

Thank you for your attention. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation