Consumer complaint received 2025-07-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to formally notify you that I am a victim of a data breach and identity theft. As such, I am requesting, pursuant to 15 U.S.C. 1681c-2 ( a ) of the Fair Credit Reporting Act, that all accounts and information associated with fraudulent activity in my name be permanently deleted and blocked from your records.

The accounts in question were not authorized by me, and I did not initiate or participate in any of the transactions associated with them. Therefore, I request that these accounts be removed from any reports you maintain and that they not be resold or otherwise distributed. 
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Thank you for your immediate attention to this matter. 
Pursuant to the Fair Credit Reporting Act, specifically 15 U.S.C. 1681c-2 ( a ), I am requesting that all information related to the fraudulent accounts listed below be blocked from my credit report and permanently deleted. The law requires that a consumer reporting agency block identity theft-related information from a consumers file within four business days of receiving the appropriate documentation and proof of identity.

A written statement explaining that the information listed above was the result of identity theft and that I did not authorize any of the accounts Please investigate this matter and block all fraudulent information from my file immediately, as required by federal law. Kindly confirm in writing when the requested action has been completed or if any further information is needed. 
Thank you for your attention to this matter. 
EXPERIAN XXXX XXXX XXXX XXXX TX XXXX Formal Demand to Delete Inaccurate Information Violation of Federal Law ( 15 U.S.C. 1681s-2 ( a ) and 15 U.S.C. 1681e ( b ) ) To Whom It May Concern, This letter is a formal notice of dispute regarding inaccurate and unverifiable information that you are reporting about me in violation of the Fair Credit Reporting Act ( FCRA ). 
Upon review of my consumer report, I have identified the following inaccurate item ( s ) : You must immediately investigate this matter and delete any and all inaccurate, incomplete, unverifiable, or outdated information.

You must provide documentation verifying the accuracy of the information youre reporting. Failure to do so will be deemed your inability to substantiate the account, and it must be permanently deleted. 
If this information is not removed within 10 days, I will not hesitate to pursue legal action for statutory damages, actual damages, attorneys fees, and injunctive relief as provided under 15 U.S.C. 1681n and 1681o.

You have been officially notified. Govern yourselves accordingly. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$16000.00} XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX {$3000.00} 3.DEPT OF ED/XXXX  XXXX XXXX OPEN XX/XX/XXXXXXXX  {$140.00} 4.DEPT OF ED/XXXX  XXXX XXXX OPEN XX/XX/XXXXXXXX  {$1200.00} 5.DEPT OF ED/XXXX  XXXX XXXX OPEN XX/XX/XXXXXXXX  {$3800.00} 6 DEPT OF ED/XXXX  XXXX XXXX OPEN XX/XX/XXXXXXXX   {$30.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation