Consumer complaint received 2026-04-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: RANDOLPH-BROOKS FEDERAL CREDIT UNION
State: TX

Complaint narrative:
In XXXX of XXXX I tried to sell my time share and was contacted by a broker in XXXX and a lawyer from XXXX which is where my time share was. They scammed me out of money they stated would sell the time share but in order to complete sale I had to deal with XXXX government of cap gain and taxes and pay a fee, the lawyer in XXXX XXXX times sent a government form stating this XXXX government now wants their fee to process the sale. By the time I sent XXXX wires of money to the XXXX XXXX XXXX I was out XXXX .. Then in XXXX of XXXX an american calls from XXXX XXXX he is a fraud XXXX and they have all of my information which he gave me and we caught the people and the XXXX XXXX XXXX has your money but to release it will cost a fee.and to send a XXXX XXXX immediately in the amount of XXXX but then the government now wants another fee to process and you will need to send XXXX to process oh but then he stated a man will meet you in XXXX XXXX XXXX a bank with your money but you will need to pay his way of XXXX we will send you a picture of his passport and send another XXXX XXXX of XXXX. Well nothing ever happened I have reported everything to the FBI, and the local authorities in SATx. In XXXX of XXXX I then get a call from an XXXX XXXX XXXX XXXX XXXX XXXX group in Colorado stating he works with an international attorney in California XXXX XXXX XXXX XXXX and they once again give me all of the info they have on me and tell me we have found the bank XXXX XXXX guilty and they now have to release your money back to you but in order for them to release it send us all of the documents and let us put together a case against them and I will represent you but you have to pay the taxes on the money you will be awarded the first time is was XXXX and they said just pay 3 % I send the 3 % and they come back and say no the XXXX XXXX XXXX wants 7 % so now I have wired XXXX then XXXX on XX/XX/XXXX and then they stated oh someone else was going to be awarded money too but they turned out to submit false info so now you will receive his portion from XXXX and so pay the taxes so we can send you the money but now your being awarded XXXX and have to send XXXX I believed this lawyer I researched him name his business and XXXX XXXX XXXX colorado and you can call and reach their offices but then the XXXX Tax office calls XXXX XXXX the lawyer and states I have some other account in XXXX XXXX my name and we will freeze all monies to her because she now has to pay the taxes on this other account containing XXXX XXXX which I have never been to XXXX XXXX XXXX have I ever opened an account I purchased that time share way back in XXXX and the last XXXX years have only been to XXXX, XXXX XXXX XXXX XXXX XXXX and XXXX. I do not know of any money that money is not mine and I told XXXX XXXX XXXX that his phone is XXXX that number is legit I have proof of all bank wires and XXXX XXXX wires and emails and recorded phone calls and messages. I have notified the FBI the state attorney general office the XXXX XXXX sherriff dept the XXXX and my bank of all cases which they told me well you authorized them. I have even notified the CA XXXX XXXX on this lawyer.

Company response to consumer: Closed with explanation