Consumer complaint received 2025-12-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL
State: AL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Apt XXXX XXXX, AL XXXX XXXX XX/XX/XXXX Account Summary and Statement of Facts PayPal Credit ( Synchrony Bank ) Account # XXXX XXXX. The original creditor for this account was PayPal Credit, serviced by Synchrony Bank. 
XXXX. At some point prior to final payment, Synchrony Bank/PayPal sold or transferred the debt to a third-party debt collector [ insert name of the debt collector if known, e.g., XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX ]. 
XXXX. Once the debt was sold/transferred, PayPal Credit ( Synchrony Bank ) was no longer the legal creditor or owner of the debt. 
XXXX. I paid the debt in full directly to the debt collector that now owned the account on XX/XX/XXXX in the amount of {$1300.00}. I have proof of this payment ( copies of the paid-in-full letter, settlement agreement, bank statement, or receipt can be provided upon request ). 
XXXX. After receiving full payment, the debt collector properly updated or deleted its own collection tradeline ( or reported it as paid, if still appearing ). 
XXXX. However, the current entry on my credit reports under PayPal Credit or Synchrony Bank / PayPal still shows a balance, a past-due amount, or is reporting negatively even though : The debt had already been sold and was no longer owned by PayPal/Synchrony at the time of payment, and The account was paid in full to the actual owner of the debt.

This reporting is factually inaccurate and misleading because : PayPal Credit ( Synchrony Bank ) should have reported the account as {$0.00} balance and/or transferred/sold once the debt was sold to the third-party collector.

After the sale of the debt, PayPal/Synchrony no longer had the right to report any ongoing balance or delinquency on an account they no longer owned.

The current reporting falsely suggests that I still owe money to PayPal/Synchrony when the account was fully satisfied with the new legal owner. 
* The debt collector was Source Receivable Management ( SRM ) and the confirmation to show that it was payed is # XXXX The account should be updated to reflect XXXX of the following accurate statuses : Balance : {$0.00} Status : Paid in Full / Paid and Closed / Transferred or Sold to Another Lender Or the entire tradeline should be deleted, as it is no longer accurate or verifiable by PayPal/Synchrony Bank .

I have attached supporting documentation : Paid-in-full letter or settlement confirmation from the debt collector Proof of payment ( bank statement, cashiers check, etc. ) Any correspondence showing the debt was sold/transferred Please investigate this matter and correct or delete the inaccurate PayPal Credit / Synchrony Bank tradeline within 30 days as required by the Fair Credit Reporting Act ( FCRA ). 
Thank you for your immediate attention. 

Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation