Consumer complaint received 2024-04-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
I was impacted by the huge wells fargo situation. I had an account in XXXX and XXXX and they used my information to open several accounts with other companies in my name. I am waiting for a mediation team to contact me about payment because they are sending money to people they did this to illegally. Problem is, they're not answering any of our questions. They're being extremely secretive and not telling anyone how much they were charged over the account period and they're not telling anyone how this even happened. I have already called several lawyers for advice on how to proceed and am waiting for a call back. Here is my issue with all of this : I received a letter a while ago about a " fraud claim correction '' from wells fargo and it said after further investigation, they decided " my claim '' was in fact justified, and they wanted to refund me the money. They didn't tell me what amount the claim was for or any other information. I trusted them that they were telling the truth and accepted the refund. Then I received XXXX more letters about XXXX more things they did with my account that were unauthorized. That's when I did some research and realized what was actually going on. I dug out the first letter which was dated XX/XX/XXXX. I tried calling the number. They disconnected it already. I wanted answers. I feel as if they sent all of these letters at all separate times so they can start disconnecting numbers and blocking people from the truth. I want answers about exactly what happened with that claim. I don't know if I even filed any claims, to be honest. The letter just says " unauthorized debit card fraud ''. I want to find out exactly what that was about and how much money I actually lost. They sent me around {$300.00} or maybe even less, I can't remember now, but they never told me how much I actually lost back in XXXX. I'm sure they didn't factor in interest or inflation either. I had no idea what was actually going on so I took their word for it. Now that all of this new information is coming out about the case I want answers about this fraud claim. No one will give them to me. I spent half of today on the phone being transferred, literally, in circles - from XXXX department to another to another and back again trying to get more information on what actually took place with this " fraud claim '' in XXXX and how they came up with the amount they paid me. No one knows, or is unwilling to say. The department I spoke to back in summer of XXXX is now closed and wells fargo is telling me ( and everyone else affected ) that because this happened back in XXXX they have no information and " let me transfer you to someone else ''. Now that I know wells fargo stole my identity and opened several accounts in my name, I want answers, especially about that first letter I received and what happened with this " unauthorized fraud claim ''. Not only that but they need to compensate me a lot more than a few XXXX dollars for stealing my identity and breaking the law. Apparently they're supposed to send out mediation letters with every check and I did not receive XXXX. I can't even believe such a large business would do something like this. I also would like to know if any other crimes were committed with my account. Some people have received as many as XXXX letters, which means XXXX different accounts were opened in their names. Some reps are telling people if they don't have a reference number when they call, those people are out of luck and they can't be looked up. But that's not true- they can in fact use your name and address. I want them to look into my account and see if there are any other issues I need to know about. I want to know what happened back in XXXX with my account and this " fraud claim ''. I also want to know why I wasn't properly informed about what was really going on. Why send out the first letter so many months before the subsequent ones? So they can shut down the department and disconnect the phone number? Someone at that company knows what happened and I would like information please. I was young and they took advantage of me. Now I need answers from whoever has them at that company. Thank you CFPB.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation