Consumer complaint received 2026-06-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: Netspend Corporation
State: NY

Complaint narrative:
I initially reached out to NetSpend approximately XX/XX/XXXXXXXX regarding obsessive fees duplicate charges and subsequently since then I have also contacted them regarding money missing out of my account was absolutely no transactions to show for multiple rapid attacks in the unfair restriction of my overdraft which was not only unjustly removed but the reasoning and accurate. A victim of identity that I've reported everything as far as complaints to the attorney general ic3 police and more recently one company in question reverse {$760.00} in transactions and sent a written notification that they were reversing transactions from XXXX however this matter has not been expedited and or taking care of in a timely manner these transactions amount to over {$1500.00} and this process has cost me not only stress but financial harm as a individual on XXXX. I've submitted substantial information as well as documentation and this is a severe violation of regulation e. I have a recording documenting customer service admitting money missing out of my account with no transactions to show for. Although this company issued reversal without fighting dispute process sent raining notification that they were reversing the rest NetSpend has failed to expedite the situation knowing that I'm on XXXX and that is substantial amount of money has been taken out of my account. And that's been fell to investigate when I reported these issues and are still failing to investigate and or expedite the situation stating that they are going through an investigative process although they've been given substantial information. There has been no effort to correct this situation other than a {$10.00} courtesy credit although they also know that my overdraft has been unfairly restricted and or removed even though I notified them about login information changing which indicates a security breach and have been in constant contact with this company probably several reports and unable to unfortunately respond to every consumer financial report due to the identity theft they failed to do an accurate investigation and or wants learning of this have failed to do a speedy recovery to fix this issue and our causing me more financial harm instead of escalating the financial provisional credit and or attempting to make me somewhat whole. I thought I delete that reports police reports reported this to the FBI at ic3 report and the attorney general dating back as far as XXXX. I've spoken with several supervisors and representatives to no avail. The company was actually quicker to try to resolve then that's been and while nothing does have enough information to at least provide me with a substantial or at least partial credit they still refuse to leaving me more susceptible to the financial harm that I've already been subjected to. I have received barely any support help and or straight answers from that spend receiving minor credits gas lighting content and aggressive behavior on their part even being refused to talk to the fraud department. It is unacceptable and it is predatory and again it has been over a year that I've been trying to resolve these issues for the written information and or confirmation from at least one company that they are going to refund this money which is currently in the dispute process they are telling me they still have to investigate although this company initiated over {$700.00} in reversals already prior to not only me not requesting it but the dispute process being completed. Again they also submitted documentation and writing that they reversing these charges however that's been still refuses to not only refund the money but expedite the process of a provisional credit. This doesn't even include the obsessive fees that are not only predatory but being incorrectly charged as well as the missing money out of my account that has not been accounted for and or the overdraft protection that has been taken at least twice for reasons that are not valid and as a person on XXXX who almost lost my home duty foreclosure and have dealt with severe financial strain due to identity theft this is unacceptable. Each time I call in to speak with someone I was either giving a different answer completely disregard it hung up on or transferred to a line that would go busy and then hang up all together. They are in several violations of federal regulations of federal regulations that demand quick action, compensation as well as currently being buying by the attorney general for this exact type of behavior XXXX account has been restricted several times as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation