Consumer complaint received 2025-02-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: TX

Complaint narrative:
XX/XX/XXXX I was told by a representative. I just got off the phone with at Barclays a very nice XXXX woman. I recorded the call. The recall is here in the notes. I was told by her to send a certified letter to Barclays with the information I documented in the call and that is to request The dispute to be reopened. 

To whom it may concern : My name is XXXX XXXX and I have a dispute I would like re-opened. The dispute information is Case ID : XXXX for the amount of {$330.00}. I was told today ( XX/XX/XXXX ) on a recorded call with a Barclays representative to send this letter to have the dispute re-opened and re-investigated. Please see below more information. 

Below is the original submission I faxes over on XX/XX/XXXX. I have not heard back from Barclays regarding this dispute, its status, etc. This transaction WAS NOT AUTHORIZED BY ME & I do not have agreements signed by me and the merchant AGREEING to this transaction. 

Hello there- I spoke with the Disputes Department yesterday ( XX/XX/XXXX ) and was told to fax over this information regarding the dispute for Case ID : XXXX for the amount of {$330.00}. I would like to have this dispute re-opened for the simple fact that this merchant submitted to Barclays documentation for a different transaction and NOT the transaction from the date of XX/XX/XXXX, a transaction that was not authorized by myself. The XXXX XXXX XXXX XXXX XXXX is being dishonest and deceptive by submitting documentation for a different transaction and NOT the transaction in dispute. Yesterday I was told by the Barclays Disputes Department to submit a copy of the receipt from XXXX XXXX XXXX XXXX that is the receipt for the PROPER TRANSACTION. The services provided were NOT authorized and I was NOT notified of these services provided UNTIL AFTER the fact and DID NOT approve of these charges. The merchant known as XXXX XXXX XXXX XXXX is being deceptive in charging for services not authorized and in which they did not first confirm with me that services would be rendered and that I would be charged. 



- [ ] Hello there- I spoke with the XXXX Department yesterday ( XX/XX/XXXX ) and was told to fax over this information regarding the dispute for Case ID : XXXX. I would like to have this dispute re-opened for the simple fact that this merchant did not complete the services rendered. Hence, this is why 50 % of the total amount of the transaction has been disputed. This transaction was for a XXXX on my dog & this merchant DID NOT stitch up the dogs wound and complete the XXXX. I have attached an invoice from XXXX XXXX XXXX XXXX XXXX for the date of XX/XX/XXXX in which this other merchant ( ie XXXX XXXX XXXX XXXX XXXX ) had to stitch up my dogs leg and complete the XXXX that XXXX XXXX XXXX XXXX FAILED to complete. Yesterday I was told by the Barclays XXXX Department to submit a copy of the receipt from XXXX XXXX XXXX XXXX XXXX as evidence of this. I have also attached photos of my dogs XXXX wound that was left open by XXXX XXXX XXXX XXXX which is why we are disputing 50 % of this transaction. The merchant known as XXXX XXXX XXXX XXXX is being deceptive and negligent in charging for services not completed and rendered. Furthermore, XXXX XXXX XXXX XXXX would not complete the service without me paying them an additional $ XXXX as stated by them when contacting them several times about this issue. I also have a neighbor that was with me during this experience with XXXX XXXX XXXX XXXX that can attest to this as well as can obtain statements from XXXX XXXX XXXX XXXX XXXX which had to complete the XXXX and suture my dogs leg so that it could heal. If you need me to get notarized affidavits from myself or my neighbor regarding our experiences with XXXX XXXX XXXX XXXX for this event or get further documentation from XXXX XXXX XXXX XXXX XXXX in regards to what they had to do to complete the procedure that XXXX XXXX failed to so, I can do so.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation