Consumer complaint received 2026-06-09 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: SELECT PORTFOLIO SERVICING, INC.
State: MD

Complaint narrative:
Select Portfolio Servicing , Inc . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Re : Loan No. XXXX Property Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear SPS Loss Mitigation Department, I am writing to formally request a review and explanation regarding the denial of mortgage assistance during my period of unemployment, as well as clarification concerning my eligibility for a loan modification. During my financial hardship, I timely notified SPS that I had been separated from my XXXX employment due to a Reduction in Force ( RIF ) and was receiving unemployment benefits. Despite my efforts to seek assistance while experiencing a documented hardship, I was advised that I did not qualify for a loan modification or other meaningful foreclosure-prevention assistance. I am now concerned by recent communications from SPS because I received a Notice of Default dated XX/XX/XXXX, demanding payment of {$20000.00} by XX/XX/XXXX, followed by an offer of a repayment plan requiring approximately {$3000.00} per month. Given my circumstances, I do not understand why assistance was unavailable when I was unemployed and actively seeking help, yet a repayment arrangement is now being proposed after my unemployment benefits have ended. Additionally, I have been advised that I am not eligible for a loan modification on my first mortgage loan ending in XXXX SPS records allegedly reflect that my most recent loan modification became effective in XX/XX/XXXX, while my second mortgage loan modification allegedly became effective in XX/XX/XXXX. However, I believe there may be confusion or inaccuracies regarding these dates and how they are being applied to my eligibility. To the best of my knowledge, my second mortgage modification became effective in or around XX/XX/XXXX, not XX/XX/XXXX. I respectfully request written confirmation of the modification dates SPS has on file for both loans, copies of any documents supporting those dates, and an explanation of how those dates impact my eligibility for additional mortgage assistance. Further, SPS extended a deferment offer to me in or around XXXX XXXX that did not require additional documentation or underwriting. Shortly thereafter, I was separated from my federal employment as part of a Reduction in Force ( RIF ). Throughout this period, I maintained consistent communication with SPS regarding my financial circumstances, including my unemployment status, receipt of state unemployment benefits, severance income, and subsequent changes in income. I provided updates regularly and submitted documentation whenever requested. Given SPS 's stated commitment to assisting borrowers experiencing financial hardship, I am struggling to understand why meaningful mortgage assistance was not offered during the period in which I was unemployed and actively seeking help. I was repeatedly advised that assistance was unavailable despite my documented hardship and ongoing communication with SPS. Yet after my unemployment benefits ended, SPS issued a Notice of Default and proposed a repayment plan with a substantially increased monthly payment obligation. This sequence of events raises significant concerns regarding whether my account was appropriately reviewed for all available loss mitigation options during the period of hardship. Therefore, I am requesting a detailed explanation of : What mortgage assistance options were evaluated during my unemployment period ; Why those options were denied or deemed unavailable ; Whether investor restrictions or SPS policies were relied upon in reaching those decisions ; Why a deferment was offered in XXXX XXXX, but additional assistance was later denied despite worsening financial circumstances ; Whether any alternatives remain available today, including a loan modification, deferment, term extension, capitalization of arrears, or any other foreclosure-prevention option. After nearly a XXXX XXXX of documented financial hardship, repeated requests for assistance, and consistent communication with SPS, I find it difficult to understand how a repayment plan requiring approximately {$3000.00} per month is considered sustainable while other foreclosure-prevention options are allegedly unavailable. I respectfully request a comprehensive review of my account and a written explanation of all assistance options considered and the reasons for each decision. I have made every effort to work cooperatively with SPS to avoid foreclosure and retain my home. Please treat this correspondence as a formal Request for Information and review of my loss mitigation history. I request a written response and copies of any records relied upon in making these determinations. Thank you for your prompt attention to this matter. I look forward to your response. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Note : once I showed proof I was collecting unemployment, that was the only documented needed to be considered for loan modification or forbearance and I was denied each time. Also, they put notes on my door as if I wasnt communicating with them or I wasnt in reach via electronic communication. It took years for them to update my primary contact information in their call system too.

Company response to consumer: Closed with explanation