Consumer complaint received 2026-05-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account status incorrect
Company: Nelnet, Inc.
State: MS

Complaint narrative:
NELNETS response IN CASE : XXXX does not address the actual issue raised in my complaint. I am not requesting that Nelnet process or approve a Total and Permanent Disability ( TPD ) discharge reversal application. That process has already been completed through XXXX XXXX XXXXU.S. Department of Education. As clearly reflected in the documentation provided to me by XXXX XXXX XXXX, my request to reverse my prior TPD discharge was approved. Federal Student Aid specifically advised me in writing that it had instructed my loan holder to resume collection activity on my XXXX XXXX XXXX XXXX XXXX XXXX and all other applicable federal student loans. Federal Student Aid States : " We've advised your loan holder to resume collections activities on your XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX, XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX or XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX. '' See, Letter from XXXX XXXX XXXX, U.S. Dept of Educ., to XXXX XXXX ( XX/XX/year> ) ( confirming reversal of Total and Permanent Disability discharge and directing loan holders to resume collection activities ). Nelnet is the servicer/holder referenced in that communication. Accordingly, the issue is not whether the Department of Education currently administers the TPD program. The issue is that, despite ED approving the reversal and directing the loan holder to resume servicing activity, my account status and/or related federal loan system reporting has not been properly updated or completed in a manner that restores my practical eligibility for federal student aid origination and disbursement. As a result, my school remains unable to properly originate or disburse federal student loans because federal systems continue to reflect a TPD-related restriction or unresolved status connected to my account. Nelnets response improperly redirects me back to the TPD application process, even though the reversal request itself has already been processed and approved by ED. My concern instead relates to the implementation and servicing consequences of that approved reversal, including any required account reinstatement actions, servicing updates, XXXX/reporting updates, collection-status restoration, or other downstream servicing obligations necessary to restore normal federal loan eligibility and processing functionality. To date, Nelnet representatives have repeatedly stated only that the matter is processing, without providing any substantive explanation, escalation path, estimated completion timeframe, or confirmation regarding what actions remain incomplete. This continuing delay is causing ongoing financial harm by preventing timely access to federal educational funding necessary for my continued enrollment in law school. Accordingly, I respectfully request that Nelnet : 1. Specifically identify what actions remain pending with respect to implementation of the approved TPD discharge reversal ; 2. Clarify whether Nelnet has completed all servicing, reporting, XXXX, and federal-system update obligations associated with EDs reinstatement directive ; 3. Identify whether any hold, code, flag, or servicing condition remains on my account that is preventing federal loan origination/disbursement ; 4. Provide a concrete status update and anticipated completion timeline ; and 5. Coordinate directly with the Department of Education, if necessary, rather than redirecting me back to a process that has already been completed and approved. This response appears to misunderstand the substance of my complaint, and I request that this matter be escalated for substantive review by personnel familiar with post-reversal servicing implementation and federal loan system reporting obligations following an approved TPD discharge reversal. Please be advised that if this issue is not resolved, I will pursue all legal measures allowed by law.

Company response to consumer: Closed with explanation