Consumer complaint received 2016-02-05 00:00:00
Product: Mortgage — FHA mortgage
Issue: Loan servicing, payments, escrow account — 
Company: WELLS FARGO & COMPANY
State: IN

Complaint narrative:
CFPB My husband and I have been long time residents of Indiana all of our lives. XXXX. I care about my community but unfortunately now my family and I are the ones needing your assistance. 
I have a purchase money loan currently held by Wells Fargo. The problem I am having with my home loan stems from Wells Fargo 's agents attempting to foreclose on my property without offering me any real assistance or home retention options. I have been trying for 4 years to get Wells Fargo to work with me on a lower and reasonable payment plan but I just ca n't seem to get through the red tape. Wells Fargo has not designated me a single point of contact to resolve my mortgage crisis. I am now facing foreclosure and I need your help. I HAVE A FORECLOSURE DATE SCHEDULED FOR XXXX XXXX, XXXX!!! The most frustrating part of it all is the fact that Wells Fargo received {$5.00} XXXX dollars in incentive payments from the Department of treasury as part of " Making Homes Affordable '' for loan modifications. {$1.00} XXXX dollars of the received funds has been disbursed thus giving them the necessary funds to continue to help homeowners like me on the government 's dime. I do not want to lose my home. 

In XXXX, I first purchased my home by signing a home loan with XXXX and was immediately transferred to Wells Fargo Bank. I paid my mortgage as agreed on time for years. However, in XXXX, my newborn was born with XXXX ; XXXX. I was forced to leave my job to help take her, and also tend my other XXXX children. My baby was in and out of the XXXX for a full year. We were not able to keep up with the mortgage payments and began falling behind. My husband and I did the best we could to catch up with our mortgage payments, going as far as depleting our savings and reserves. 
In XXXX, I contacted Wells Fargo 's agents advising them of my struggles to keep up with my mortgage payments. Wells Fargo 's agents offered me an opportunity to apply for a loan modification. I submitted three separate loan modification packages. After what seemed like the run around and paper chase with agents requesting and re-requesting the same documents, they finally rendered a decision and proposed three month trial payment. This is where it gets difficult ; after we receive the agreement, I called to arrange my first payment, but their system showed that we are disqualified due to lack of income. It was terrible ; the lender demanded the full arrears paid in full. They refused to help us, this set us back, and we became more and more delinquent. I was not offered any other repayment plans or any government assisted programs that would not help reduce my mortgage payment ; nor was I ever designated one single point of contact that will answer the phone and help resolve my mortgage crisis. 
Wells Fargo received over {$5.00} XXXX dollars in bailout funds, where is my bailout? Wells Fargo 's agents just dragged the process out for over a year and never moved this review forward. I am now facing foreclosure and need your help to resolve my current mortgage crisis. I HAVE A FORECLOSURE DATE SCHEDULED FOR XXXX XXXX, XXXX!!! I deserve to be reviewed by Wells Fargo for a lower payment or for an in-house or other government home retention programs that should be available to me. This is not how a lender should treat a consumer. 
This is an avoidable foreclosure and this madness must stop. Why ca n't Well Fargo restructure my loan to give me some payment relief in line with government guidelines? I need your office 's help with getting Wells Fargo to immediately stop the foreclosure activity and take a long hard look at my cu

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation