Consumer complaint received 2024-11-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Request for Investigation and Correction of Inaccurate Late Payment Reporting Dear CFPB, I am writing to formally request a detailed description of the investigation process conducted by Experian regarding the disputed accounts on my credit report. Pursuant to the Fair Credit Reporting Act ( FCRA ), under 15 USC 16811 ( 7 ), credit reporting agencies are obligated to provide a description of the investigation process within 15 days of receiving a consumer 's dispute.

I recently reviewed my Experian credit report and noticed an account that continues to reflect inaccurate information. This account, identified as XXXX with the account number XXXX, shows a payment history inconsistent with my actual record of timely payments. Notably, I have identified multiple discrepancies that have affected the accuracy of my credit report.

Detailed Discrepancies and Payment History Issues XXXX Report : Incorrectly reflects a 30-day late payment in XXXX, a 60-day late payment in XXXX, a 90-day late payment in XXXX, and a 120-day late payment in XXXX 2023. These entries are inaccurate, as all payments for these months were made on time.

Experian Report : Reports late payments in XXXX, XXXX, XXXX and XX/XX/XXXX 2023, with a history showing 30, 60, 90 and 120 days late, respectively. These reports are incorrect, as all payments were made on time. 
XXXX Report : Initially reflected a 30-day late payment that has since been removed following my first dispute. However, it still inaccurately shows payments as late for XXXX, XXXX and XX/XX/XXXX2023.

Request for Investigation and Correction The Fair Credit Reporting Act mandates that consumer reporting agencies maintain complete accuracy in all reported information. Given my consistent on-time payments on this account, I am requesting an immediate investigation to update my account status to " Paid As Agreed Never Late. '' This account has not been late, and the continued reporting of inaccuracies damages my creditworthiness unjustly.

D

ocumentation of Investigation Process In compliance with the FCRA, I am requesting a detailed description of the procedures used to investigate and verify the payment entries on this account. Specifically, I would like to know the methodology and criteria used to determine the late status of each entry. Additionally, per 15 USC 1666 ( b ), I request documentation that each periodic statement was mailed within the 21-day advance requirement as outlined in section 1637 ( b ) of Title 15. Legal Reference and Expected Action Under FCRA 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ), my consumer report should not contain inaccurate information regarding transactions or experiences between myself and the reporting entity. Furthermore, as I have demonstrated in the attached documentation, these entries are inconsistent with my payment records, which show timely payments. If Experian can not provide verifiable proof supporting the reported late payments, I expect the account status to be corrected promptly. I request that Experian provide a written response within 30 days as per FCRA guidelines. Thank you for your prompt attention to this matter. Your cooperation is critical in ensuring that my credit report is accurate and fair, in accordance with the FCRA 's legal requirements. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation