Consumer complaint received 2024-04-05 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Your Name : Your Address : Email : Date : XX/XX/2024 Experian RentBureau Subject : Complaint Regarding Inaccurate Credit Reporting and Resulting Apartment Rental Denial Dear XXXX  I am writing to file a complaint against a company that provides credit screening services to landlords. I am a resident of California and recently applied to rent an apartment in XXXX XXXX. Unfortunately, my application was rejected due to inaccurate information on my Rental History report. This erroneous information in my rental history is causing Homelessness, Emotional distress and financial lost. 
The Problem : A previous landlord reported erroneous information to Experian RentBureau, a consumer History of Tenant reporting agency. 
Experian RentBureau uses data from Experian, and based on this inaccurate information, they provided a negative report to my potential new landlord. 
This resulted in the rejection of my application, causing me significant financial hardship and emotional distress. 
My Actions : I have disputed the inaccurate information with Experian RentBureau I have provided Experian RentBureau with documentation proving the disputed information is incorrect, including : Proof of payment for the amount in question. 
Accurate Statement From previous Landlord Stating the balance has been fully paid The Impact : Due to the delay and inaccurate report, I am currently homeless. 
I have resorted to temporary accommodation in hotels or even my office because of the denied application. 
Since many landlords rely on Experian RentBureau for credit screening, future applications might be denied based on this inaccurate data. 
My Request : I kindly request XXXX to intervene on my behalf and expedite a resolution with XXXX. I urge them to : Ask Experian RentBureau to remove the inaccurate information in my report. 
Update my report by deleting the incorrect information as soon as possible. 
Send me a Copy of my corrected Your Name : XXXX XXXX Your Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Email : XXXX Date : XX/XX/2024 Experian RentBureau Subject : Complaint Regarding Inaccurate Credit Reporting and Resulting Apartment Rental Denial Dear XXXX  I am writing to file a complaint against a company that provides credit screening services to landlords. I am a resident of California and recently applied to rent an apartment in XXXX XXXX. Unfortunately, my application was rejected due to inaccurate information on my Rental History report. This erroneous information in my rental history is causing Homelessness, Emotional distress and financial lost. 
The Problem : A previous landlord reported erroneous information to Experian RentBureau, a consumer History of Tenant reporting agency. 
Experian RentBureau uses data from Experian, and based on this inaccurate information, they provided a negative report to my potential new landlord. 
This resulted in the rejection of my application, causing me significant financial hardship and emotional distress. 
My Actions : I have disputed the inaccurate information with Experian RentBureau I have provided Experian RentBureau with documentation proving the disputed information is incorrect, including : Proof of payment for the amount in question. 
Accurate Statement From previous Landlord Stating the balance has been fully paid The Impact : Due to the delay and inaccurate report, I am currently homeless. 
I have resorted to temporary accommodation in hotels or even my office because of the denied application. 
Since many landlords rely on Experian RentBureau for credit screening, future applications might be denied based on this inaccurate data. 
My Request : I kindly request XXXX to intervene on my behalf and expedite a resolution with XXXX. I urge them to : Ask Experian RentBureau to remove the inaccurate information in my report. 
Update my report by deleting the incorrect information as soon as possible. 
Send me a Copy of my corrected RentBureau report Thank you for your time and assistance in resolving this matter. I look forward to your prompt response. 
Sincerely, XXXX XXXX Please see attached Documents report Thank you for your time and assistance in resolving this matter. I look forward to your prompt response. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation