Consumer complaint received 2023-12-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: PENTAGON FEDERAL CREDIT UNION
State: TX

Complaint narrative:
I am writing to express my deep concern and frustration regarding a matter that requires urgent attention. XXXX XXXX XXXX XXXX, a certified mail letter containing certified funds amounting to {$24000.00} was dispatched to PENFED CREDIT UNION with XXXX tracking number XXXX. Regrettably, it has come to my attention that the institution is refusing to accept the payment. In adherence to the principles outlined in 18 U.S. Code 1951 - Interference with Commerce, a copy of the relevant code has been provided to highlight the seriousness of the situation. It is imperative to note that refusal to accept a certified payment may constitute a violation of federal law. I kindly request that PENFED CREDIT UNION rectify this matter promptly to ensure compliance with the law and uphold the principles of fair and lawful business practices. The following information was also provided to ensure that PENFED CREDIT UNION complies : MEMORANDUM Fiduciary Collector : ***** This Note MUST be Processed/Deposited as a Negotiable Instrument ***** This Note is a Secured Transferable Negotiable Instrument meeting all requirements of U.C.C. - Article 3, as a Money Order. This Note, credit agreements, bills of exchange, and checks are defined as legal tender, or money, by the statutes such as 12 USC 1813 ( 1 ) ( 1 ), UCC 1-201 ( 24 ), 3-104, 8-102 ( 9 ), 9-102 ( 9 ), ( 11 ), ( 12 ) b, ( 49 ), ( 64 ). Post the uncollected funds into the asset column of this account and charge the offer and acceptance for settlement ; prepaid and exempt when entered in the post-closing Balance. This statement constitutes Maker 's order to pay this instrument upon presentment and endorsement, As an operation of law, Payee tacitly consents and agrees that there is accord and satisfaction by use of this instrument to satisfy Payee 's claim and Maker is hereby discharged from liability on this alleged account and the obligation is suspended by law as codified at UCC 3-310 { b ), 3-311 3-603, and Public Policy at House Joint Resolution 192 of June 5, 1933. Maker does not waive timeliness. However, if Payee needs additional time, Payee must present Maker with a written request for additional time within a reasonable time, setting forth the reason Payee requests an extension of time, with good cause shown. The acceptability of any such request received by Maker from Payee is conditional upon approval by Maker. 3-311. ACCORD AND SATISFACTION BY USE OF INSTRUMENT. Should there be any questions, please have your/your Bank 's attorneys handle this matter as they are legally competent to handle a negotiable instrument and understand their workings. Ignorance of the Law is no excuse to mid-process This Note. If Your Local Branch does not know how to process this Instrument, I would contact a XXXX XXXX XXXX XXXX Bank and have them get their Legal team to instruct your local branch on processing this instrument. In the event, that this instrument is not presented for payment within a reasonable period, and there has been no request for an extension of time with good cause shown, Payee tacitly consents and agrees that Maker has satisfied/discharged the debt claim re this alleged account. Payee tacitly consents and agrees that Payee must prevent this debt claim/monetary obligation from damaging Maker in any way and that Payee confesses judgment and Maker reserves the right to initiate a counterclaim against Payee and file a claim against the bond any responsible party, including Payee and all principals, agents, and assignee of Payee, whose acts/omissions result in tort damages against Maker. Should This Note be dishonored and/or not be honored, this letter is further presentment and serves as a NOTICE OF DISHONOR by U.C.C. - Article 3, 3-503 : NOTICE OF DISHONOR! Interference with Commerce Notice - 18 U.S. Code 1951 For questions regarding this draft, contact the maker by written correspondence : As an operation of law, Payee tacitly consents and agrees that there is accord and satisfaction by use of this instrument to satisfy Payee 's claim and Maker is hereby discharged from liability on this alleged account and the obligation is suspended by law as codified at UCC 3-310 { b ), 3-311 3-603, and Public Policy at House Joint Resolution 192 of June 5, 1933, In the event, that this instrument is not presented for payment within a reasonable period, and there has been no request for an extension of time with good cause shown, Payee tacitly consents and agrees that Maker has satisfied/ discharged the debt claim re this alleged account. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation