Consumer complaint received 2024-12-30 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I contacted the company who Unbeknown at the time of purchasing was out of the XXXX and not even authorized to sell digital currency to XXXX customers. I reached out to them for a refund only to be ghosted. Shortly later I received an email that the company has shut down and they all my informationwas being given to a new company, go figure. I had been getting duplicate charges from this merchant for months, once reported to wells fargo I was repeadity told that they were just " Hold '' charges and that the funds would just appear back on my account at some point but it would always be undocumented ( unable to see in transaction statements ). After about 5 months of this I started doing my own research because it did not add up. My account kept getting overdrawn when my original purchase took out the funds right away. I finally went to XXXX XXXX that handles my wallet and records of all transactions in-out and they did agree to send me the data they have from their vendor. XXXX showed the data of Pending, Processed, and cancelled transactions and thats where I noticed I was being billed for tons of Pending '' transactions in which I was never sent any currency for! When I finally brought this to Wells Fargo they denied my claim and tried as much as possible to make any excuse not to get my money back for me - Even with the proof I myself acquired, - after they repeatidly gave me wrong information about the charges as " Hold '' charges. I sent them a total of XXXX pages of documents where it shows the data of pending, processed and cancelled claims, then on my statements where I was charged for both the processed and pending claims. Still, denial, different denial reason based on who I was speaking to that day. I knew I wasnt getting a honest and fair shake even though XXXX is supposed to protect me and my funds from unathorized transactions. I then asked for a " right of documentation '' as to the evidence as to why my claim was denied and I was sent a whopping total of XXXX pages of " authorizations '' for a total of XXXX charges and NONE OF THEM ARE EVEN FROM THE CHARGES I DISPUTED! XXXX of the charges were dated from XX/XX/year>, XX/XX/year>, & XX/XX/year>. Even XXXX XXXX thats listed is not from XXXX XXXX I even XXXX XXXX a complete joke. I have spent so many nights killing myself trying to figure out what was going on only for my own bank to treat me like a complete fool. I am not a fool and now you need to admit that you were wrong! You messed up from the early days of me calling to understand why my debit account kept getting overdrawn, you messed up in the " multiple '' investigations you supposedly did into my case. You lied to me about the denial reason. You even initially found " evidence of unauthorized transactions '' for XXXX of the dispute amount only to walk it back and take the money from my account again after I complained about being denied for the full amount. I have never in my life felt so disgusted in a company that my whole family uses to bank with, my wife, my son. I demand answers! claim # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation