Consumer complaint received 2025-11-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
This is a new complaint related to my prior CFPB complaint XXXX against Wells Fargo Bank , N.A . In that complaint I described how a {$5000.00} mobile check deposit to my Everyday Checking account on XX/XX/XXXX was placed on an extended hold until XX/XX/XXXX without timely written notice, causing financial hardship and requiring me to borrow money and move funds between accounts. 

In their response to the first complaint, Wells Fargo told the CFPB that an extended hold notice was mailed to my address on XX/XX/XXXX and that they complied with Regulation CC. However, this explanation is not accurate and the situation remains unresolved from my side. I have documentary evidence from USPS Informed Delivery showing that the envelope containing the hold notice was actually postmarked on XX/XX/XXXX and listed as XXXX  around XX/XX/XXXX. I did not receive any email, in-app message, or other written notice at the time of deposit or by the original availability date of XX/XX/XXXX. The only written notice I ever received was this paper letter, several days after the date printed on it. The companys response to the first complaint does not explain this discrepancy between the letter date ( XX/XX/XXXX ) and the actual mailing and delivery dates, and does not address whether backdating letters in this way is consistent with the prompt notice requirements under Regulation CC. 

In addition, Wells Fargo has never provided any real opportunity or process to discuss a resolution or compensation. I did not receive any email asking for documentation of my losses, any form to complete, or any questions such as how much I had to spend or borrow because of the hold. The only phone call I received was from a representative telling me that they had already responded to my CFPB complaint ; no solution was offered. Their hold notice states that they will refund overdraft fees that result solely from the additional delay, but they did not proactively review my accounts or contact me to apply this. In practice, my XXXX XXXX business account went negative and I had to work urgently to avoid worse consequences. 

The XXXX deposits of {$3000.00} and {$2000.00} from XXXX XXXX shown in my account history were not normal business income. They were emergency personal loans that I requested specifically because the {$5000.00} check deposit was on hold and I did not have access to those funds. The total of these XXXX transfers is exactly {$5000.00}, the same amount as the held check, and they were made on XX/XX/XXXX and XX/XX/XXXX, during the hold period, to allow me to cover payroll and other urgent payments. I am personally responsible for paying this money back to her. The only reason there are no rejected items or additional overdraft fees on my accounts is because I took extraordinary steps to protect my accounts and my credit, including borrowing these funds and making emergency deposits. Wells Fargos response repeats general policy language but does not address the specific evidence I provided or the actual impact on my accounts. For these reasons, I believe Wells Fargos handling of my previous complaint and their statements about the mailing date of the hold notice are misleading and unfair, and the matter remains unresolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation