Consumer complaint received 2026-03-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: World Omni Financial Corp.
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Date : XX/XX/XXXX Via Certified Mail and Electronic Submission XXXX XXXX XXXX XXXX, Southeast Toyota Finance Southeast Toyota Finance XXXX World Omni Financial Corp . XXXX XXXX Department XXXX. XXXX XXXX XXXX, AL XXXX Re : Formal Dispute, Accounting and Record Demand, Furnishing Reconciliation Demand, Identification of Decision-Makers, and Preservation Notice Account No. : XXXX Vehicle : XXXX XXXX XXXX XXXX : XXXX To Whom It May Concern : I dispute the accuracy, completeness, and legal validity of your handling, classification, account history, bankruptcy treatment, and credit furnishing concerning the above-referenced account. This dispute concerns mutually inconsistent treatment of the same obligation, including payoff or third-party satisfaction, vehicle disposition, bankruptcy coding, account-end-state coding, and furnishing to consumer reporting agencies. The Fair Credit Reporting Act requires accurate and complete furnishing and, after notice of dispute from a consumer reporting agency, a reasonable investigation and correction of inaccurate or incomplete information. See 15 U.S.C. 1681s-2 ( a ), 1681s-2 ( b ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Your company has acknowledged receipt of my prior correspondence and complaint materials, but no substantive reconciliation has been provided. The issue is straightforward : a single debt can not be assigned incompatible endings without a documented and coherent chronology. If the obligation was satisfied through payoff, trade, sale, or third-party remittance, then you must identify the transaction, date, amount, application, and resulting balance. If you contend the account was surrendered and discharged in bankruptcy, then you must identify the factual basis, the accounting basis, the status of the collateral, and the exact balance allegedly discharged after all payments and proceeds were applied. Furnishing may be actionable when it is misleading even if one isolated data point, viewed in a vacuum, is technically true. Saunders, 526 F.3d at 148-50. This letter serves as : ( 1 ) a formal dispute ; ( 2 ) a demand for a complete accounting and reconciliation ; ( 3 ) a demand for identification of the individuals, departments, systems, vendors, and decision paths responsible for the actions at issue; and ( 4 ) a preservation notice. To the extent any repossession, recovery, or collection action occurred during the pendency of the Chapter 7 case, you are also on notice that the automatic stay generally bars acts to collect, recover, or obtain possession of estate property absent relief from stay, and that willful violations can give rise to actual damages, including attorneys fees, and in appropriate cases punitive damages. 11 U.S.C. 362 ( a ), 362 ( k ). After discharge, attempts to collect a discharged debt as a personal liability are barred by the discharge injunction. 11 U.S.C. 524 ( a ) ( 2 ). See also XXXX v. XXXX, XXXX XXXX XXXX, XXXX, XXXX ( XXXX ). Please provide the following in writing within 15 days of your receipt of this letter : XXXX. Complete Transaction History and Accounting Reconciliation Provide a complete transaction-level history from origination through present, including all payments, reversals, adjustments, credits, fees, payoff entries, sale proceeds, recoveries, deficiency calculations, write-offs, charge-off entries, bankruptcy-related status changes, and all internal account-end-state changes. For each entry, identify the date, amount, transaction description, source, effect on principal, interest, fees, and total balance, and the user, department, or system that posted it. Also identify the exact balance on : ( a ) the bankruptcy petition date ; ( b ) immediately before any alleged payoff, trade satisfaction, or sale; ( c ) immediately after any such transaction ; ( d ) the date of any alleged surrender, discharge, charge-off, or deficiency determination ; and ( e ) the present date. A furnishers investigation must be reasonable, and a bare confirmation against its own prior entry is not enough where the dispute requires review of underlying account-level facts. XXXX, XXXX XXXX at XXXX ; XXXX, XXXX XXXX at XXXX, XXXX. 2. Payoff, Trade, Sale, or Other Satisfaction Event State clearly whether this account was ever paid off, satisfied, or resolved through trade-in, dealer payment, third-party payoff, sale of collateral, recovery proceeds, insurance proceeds, or any other satisfaction event. For each such event, provide the date, amount, source of funds, recipient, method of receipt, application of funds, and all related documents. If you contend no payoff or satisfaction occurred, state that unequivocally and identify all records supporting that position. Because the dispute turns on readily verifiable account events and not an abstract legal riddle, your response must identify facts, not slogans. XXXX XXXX, XXXX XXXX at XXXX ; XXXX, XXXX XXXX at XXXX. 3. Vehicle Disposition Identify exactly what happened to the vehicle. State whether it was repossessed, voluntarily surrendered, traded, sold, redeemed, retained, or otherwise disposed of. For each disposition event, provide the date, method, location, recipient, gross proceeds, net proceeds, fees deducted, application of proceeds, title-transfer records, and all supporting documents. If you contend the vehicle was surrendered in bankruptcy, identify the act constituting surrender, the date, and the records relied upon. If you contend it was repossessed or recovered, identify the order, vendor, and disposition chain. The purpose here is simple : one car can not be traded, repossessed, surrendered, and magically teleport into accounting heaven all at once. 4. Bankruptcy Treatment Provide all records showing how this account was handled during and after the Chapter 7 case, including internal bankruptcy notes, coding instructions, discharge processing, collection suppression or reactivation, legal review, and any instruction concerning collateral disposition. State specifically : whether you contend the debt was discharged ; the amount you contend was discharged ; how that amount was calculated ; whether postpetition payments or proceeds were applied before that calculation ; whether you contend the vehicle was surrendered ; and the basis for that claim. Also identify whether any motion for relief from stay was filed, whether any collection, repossession, or recovery action was initiated during the stay, and whether the trustee was notified of any collateral disposition. The automatic stay is a core protection of the Bankruptcy Code, and 362 ( k ) provides a damages remedy for willful stay violations. 11 U.S.C. 362 ( a ), 362 ( k ). After discharge, collection activity is enjoined by 524 ( a ) ( 2 ), and contempt may be appropriate where there is no fair ground of doubt that the order barred the conduct. Taggart, 587 U.S. at 560-61, 566-71. 5. Repossession or Recovery Authority Identify every individual, department, automated system, and third-party vendor responsible for initiating, approving, assigning, transmitting, pausing, resuming, or closing any repossession, recovery, skip-trace, collateral-location, or related action. For each action, provide the exact date and time initiated, the method of initiation, whether manual or automated, the approving authority, the system or workflow code, the assigned vendor, and all internal logs and notes. State whether the bankruptcy stay was active at the time. If you contend no repossession or recovery action occurred, say so clearly and identify the records supporting that statement. To the extent you rely on City of Chicago v. Fulton, 141 S. Ct. 585 ( 2021 ), note that Fulton addressed mere retention of property already impounded prepetition under 362 ( a ) ( 3 ) ; it did not bless new affirmative collection or repossession actions during the stay. 6. Credit Furnishing to XXXX XXXX XXXX XXXX XXXX XXXX Identify everything furnished to each consumer reporting agency from origination through present, including account status, payment status, balance, past-due amount, charge-off amount, deficiency amount, date of first delinquency, bankruptcy coding, discharge coding, surrender coding, repossession coding, compliance condition codes, special comment codes, and all Metro 2 or equivalent furnishing fields. For each relevant furnishing cycle, provide the date furnished, exact data furnished, system or vendor used, internal review process, and any corrections, deletions, suppressions, or updates. The FCRA requires reasonable procedures to assure maximum possible accuracy, and CRAs must conduct a reasonable reinvestigation when a consumer disputes completeness or accuracy. 15 U.S.C. 1681e ( b ), 1681i ( a ). Furnishers, once notified by a CRA, must reasonably investigate, review relevant information, and correct incomplete or inaccurate reporting. 15 U.S.C. 1681s-2 ( b ) ; XXXX, XXXX XXXX at XXXX ; XXXX, XXXX XXXX at XXXX ; XXXX, XXXX XXXX at XXXX. 7. Identification of Decision-Makers Identify by full name, title, department, and role every person responsible for bankruptcy coding, surrender classification, payoff processing, vehicle disposition classification, repossession or recovery decisions, charge-off or deficiency determinations, furnishing to CRAs, dispute responses, and any refusal to correct, delete, or suppress reporting. If you contend any action was system-generated, identify the system name, business rule, trigger event, business owner, compliance owner, and the persons responsible for validating, auditing, or overriding the result. A corporation is not a fog machine. Either a human made the decision, a system made the decision, or a human let the system make the decision and called it Tuesday. 8. Internal Notes, Audit Trails, and Workflow Histories Produce all servicing notes, collection notes, bankruptcy notes, dispute notes, compliance notes, legal notes, audit logs, workflow histories, status-change logs, vendor-assignment logs, call logs, and related metadata. For every relevant status change, identify the old status, new status, date and time, reason code, source document or trigger, and the person or system responsible. If records have been archived, overwritten, deleted, or become unavailable, identify when, how, and by whom. Preservation is not optional theater once the dispute is live. 9. Loss, Recovery, Insurance, and Accounting Treatment State whether this account was ever classified as a bankruptcy loss, charge-off, deficiency, recovery account, collateral loss, insurance recovery, reserve loss, tax write-off, or similar accounting category. For each such classification, identify the date, amount, basis, responsible person or department, and any later reversal or adjustment. If any such classification depended on the account being unpaid, surrendered, discharged, repossessed, or unresolved, explain how that classification is reconciled with any payoff, trade, sale, or recovery proceeds. If you booked one ending for accounting and a different ending for credit reporting, say so plainly. Corporate origami is still paper. 10. Documents Relied Upon Produce every document you rely upon to support your current position, including the contract, title records, payoff records, dealer records, sale or recovery documents, bankruptcy records, internal instructions, furnishing logs, dispute investigation records, ACDV or e-OSCAR materials if applicable, and communications with dealers, vendors, bureaus, trustees, counsel, recovery agents, or auctions. XXXX and XXXX make plain that a reasonable investigation can require review of underlying account materials, not just a nod at a screen and a corporate thumbs-up. 11. Narrative of Your Investigation Describe in detail the investigation performed in response to my prior disputes and complaint materials, including who conducted it, what records were reviewed, what systems were checked, what contradictory facts were considered, what findings were made, and why the company contends its current position is accurate, if that remains your position. If no meaningful reconciliation has yet been completed, state that plainly. Under the FCRA, investigation is not supposed to mean we asked ourselves if we were right and found ourselves charming. It must be reasonable. XXXX, XXXX XXXX at XXXX. XXXX. Your Current Position Without Evasion State directly whether : ( a ) the account was paid off ; ( b ) the vehicle was traded ; ( c ) the vehicle was sold ; ( d ) the vehicle was surrendered ; ( XXXX ) any repossession or recovery order issued ; ( f ) the debt was XXXX ; ( g ) there was a charge-off; and ( h ) any deficiency remained. If you contend more than XXXX of these occurred, then provide a chronological reconciliation showing how each event fits with the others and identify the records supporting each step. Reporting that is materially misleading because it omits the dispute or distorts the accounts true status XXXX violate the FCRA. XXXX, XXXX XXXX at XXXX ; XXXX, 584 F.3d at 1163. Preservation Notice You are directed to preserve all paper and electronic records relating to this account and dispute, including emails, internal messages, call recordings, account notes, servicing logs, bankruptcy logs, reporting files, Metro 2 data, vendor communications, dealer communications, audit trails, metadata, backup records, and dispute-investigation materials. This obligation includes materials held by affiliates, agents, vendors, counsel, and service providers. Do not destroy, alter, purge, overwrite, or otherwise impair any such records. Your company has actual notice of a live dispute involving potentially inconsistent account history, bankruptcy treatment, and credit furnishing. Your response must reconcile the facts and identify the responsible parties. Unsupported conclusions, generic denials, or form-language assertions of accurate reporting will not satisfy this demand. If your position is that your handling and furnishing are accurate, then produce the records proving it and identify the persons and systems responsible. If your investigation determines that any aspect of the account was handled or furnished inaccurately or incompletely, then state exactly what corrections will be made, to whom, and on what date. 15 U.S.C. 1681s-2 ( b ), 1681i ( a ). Please provide your full written response and responsive records within 15 days of receipt of this letter. If you contend additional time is required for records production, then within the same 15-day period identify precisely what will be produced, when it will be produced, and why it was not produced initially. Nothing in this letter waives any rights, claims, causes of action, objections, or remedies. All are expressly reserved. This is not only about the continuing credit reporting of a mystical trade-line, but WHY did you do it? Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation