Consumer complaint received 2025-11-03 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
CFPB Complaint Statement Final Combined Version Subject : Bank of America XXXX ( XXXX XXXX XXXX ) Violation of Regulation E ( 12 CFR 1005.11 ) Untimely Credit and Prolonged Account Deprivation Causing Severe Hardship Summary : I am filing this complaint regarding XXXX  XXXX XXXX management of my XXXX  XXXX  XXXX XXXX XXXX ( XXXX ) unemployment-benefit account ending in XXXX. 

On or about XX/XX/XXXX, I filed a fraud claim for unauthorized or disputed transactions totaling {$2000.00}. 
Instead of protecting the disputed funds, Bank of America allowed XXXX to debit {$2000.00} from my account while my fraud investigation was still open. 
My balance fell to almost XXXX and remained there for months. 

Bank of America did not issue any provisional credit within XXXX business days and did not complete the investigation within XXXX  days, violating Regulation E 1005.11 ( c ) ( 2 ) and ( c ) ( 3 ). 
It was not until XX/XX/XXXX approximately XXXX  days later that the bank posted a credit for {$2000.00}, bringing the account to zero. 
During this entire period, I had no access to my unemployment funds. 
Furthermore, even after that XX/XX/XXXX credit, I did not regain full access to my account until XX/XX/XXXX, nearly XXXX months later. 
Bank of America was fully aware of the restriction and never provided written explanation or closure documentation. 

Because I was deprived of access to these funds for nearly XXXX months ( and effectively locked out for XXXX months total ), I suffered extensive financial and personal losses : My vehicle broke down during this period ; its replacement cost is about {$2500.00}. 

I was charged a {$500.00} abandoned-vehicle fine after I could not afford repairs or towing. 

I fell behind on auto insurance payments, causing cancellation and delinquency. 

I was evicted from my apartment and forced to move using a XXXX XXXX  ; I have photo evidence. 

I lost my dog and my relationship due to the instability caused by the withheld funds. 

I had to take out personal and title loans to survive during this time ; I have documentation of each. 

All of these consequences directly stemmed from XXXX  XXXX XXXX failure to comply with Regulation E requirements and to protect my unemployment benefits during the dispute period. 

I did not discover the delayed credit adjustment until years later, after obtaining my transaction history through the XXXX XXXX XXXX ( XXXX  ). 
This confirms that the bank withheld my funds for XXXX  days and failed to notify me of my rights or the final outcome. 

Requested Resolution : Formal acknowledgment that Bank of America violated Regulation E timing, notice, and safeguarding obligations. 

Reimbursement for interest and loss of use of {$2000.00} over XXXX  days ( {$65.00} at 10 % statutory interest ). 

Compensation for direct financial damages, including the {$500.00} fine, vehicle loss ( ~ {$2500.00} value ), and verifiable loan costs incurred during the delay. 

Written assurance that Bank of America and XXXX will review and correct their fraud-handling procedures to prevent future consumer harm. 

Evidence Provided : XXXX XXXX XXXX Bank of America XXXX showing XXXX debit. 

XXXX Payment Account XXXX XXXX XXXX XXXX XXXX  ledger showing delayed reimbursement. 

XXXX ( XX/XX/XXXX XX/XX/XXXX ). 

Supporting photos XXXX XXXX, vehicle damage, and personal property loss. 

Documentation of personal loans and title loans obtained during the affected period. 

I respectfully request investigation and acknowledgment of these violations. 
I also reserve all rights to pursue further civil damages for financial and emotional harm caused by XXXX  XXXX XXXX and XXXX  mishandling of my funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation