Consumer complaint received 2024-09-19 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Re ; Wells Fargo Claim Claim # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Fl XXXX Wells Fargo Acct # XXXX ( XXXX  Acct ) I have been with Wells Fargo since XXXX Lost : {$17000.00} In XX/XX/XXXX early in the morning ( approx. XXXX XXXX  ) I was reviewing some transactions in my bank account via my desktop computer and was ready to call my bank, Wells Fargo, to question such transactions, even though I noticed that the bank had reversed the entries. 
While I was on my system and very coincidental, at XXXX XXXX  I received a call from XXXX claiming to be Wells Fargo and I was told the following : 1.- that my account had some questionable transactions 2.- that my branch in XXXX as well as the one in XXXX were under investigation and 3.- that they needed me to go to both branches, go to the teller inside the bank, withdraw funds from my account and then immediately deposit such funds back into my same account via the ATM outside the bank. 

I agreed to do this since because I was doing the withdrawing from and depositing into my own account and saw no risk in doing that. 

I then proceeded to go to the Wells Fargo Branch at XXXX XXXX XXXX XXXX, XXXX, Fl XXXX, which is very close to my house. While this is going Wells Fargo ( supposedly ) was on the line with me ( cell ). Went to the teller inside the branch and at XXXX XXXX  EST, withdrew {$9800.00} as instructed, see receipt marked XXXX XXXX showing the date & time of the withdrawal. I then, following the instructions of Wells Fargo ( supposedly ), proceeded to the ATM which is next to the main entrance of this branch, to deposit the {$9800.00}. 

While at the ATM I used my Wells Fargo Card # XXXX XXXX XXXX to identify myself, see XXXX XXXX  and proceeded to request deposit at that time the receiving door opened and I placed the XXXX {$100.00} dollar bills I just withdrew, to be deposited. The ATM door closed, proceeded with the deposit, the door then opened again and returned 2 {$100.00} bills which were rejected and not deposited ( supposedly ). No receipt for the {$9600.00} deposit was issued by the ATM. During this transaction, the number XXXX _ or XXXX _ _ either appeared on the ATM screen or I was told to enter it as a transaction code by the supposedly Wells Fargo person on the phone with me. 

I then proceeded to the 2nd Wells Fargo Branch at XXXX XXXX XXXX XXXX, XXXX, Fl XXXX and again, while this is going Wells Fargo ( supposedly ) was on the line with me. Went to the teller inside the branch and at XXXX XXXX  EST, withdrew {$7500.00} as instructed, see receipt marked XXXX XXXX, showing the date & time of the withdrawal. I then, following the instructions of Wells Fargo ( supposedly ) proceeded to the ATM which is next to the main entrance of this branch, to deposit the {$7500.00}. 
While at the ATM I again used my Wells Fargo Card # XXXX XXXX XXXXXXXX XXXX XXXX to identify myself and proceeded to request deposit at that time the receiving door opened and I placed the XXXX {$100.00} dollar bills just withdrew to be deposited. The ATM door closed, proceeded with the deposit, the door then opened again and returned XXXX {$100.00} bill which was rejected and not deposited ( supposedly ). No receipt for the {$7400.00} deposit was issued by the ATM. During this transaction, the number XXXX _ or XXXX _ _ again, either appeared on the ATM screen or I was told to enter it as a transaction code by the supposedly Wells Fargo person on the phone with me. 

I was not concerned about the receipt because I have deposited many times during my 40 years with Wells Fargo and this was not the first time I had no receipts for the deposit, usually after a deposit without a receipt, just went home, check my bank account via my computer, see the deposit and that was it. On this occasion, did the same thing and when I did not see the 2 deposits, I immediately returned to my branch which is the one where I withdrew & deposited the {$7500.00}. 

I immediately open a claim. Thereafter other claims were opened by me and apparently by the bank. At this time, some are closed, without any explanation and others are still open, following please find the claim numbers : Claim # XXXX Closed???? 
Claim # XXXX - Closed?? 
Claim # XXXX Closed????? 
Claim # XXXX Open I reported this issue to XXXX Police Dept . Report attached. see XXXX  XXXX. 

Received a letter from Wells Fargo dated XX/XX/XXXX referencing claim # XXXX which as you can read, have no idea what they were saying since they are talking about checks deposited and this transaction was based on 2 CASH DEPOSITS not check deposited.

All ATMs transactions must have a record. Date, Time of the customer that accessed the ATM, type of transaction customer requested, either a deposit, a withdrawal or simply information. Whatever happened MUST AND IS RECORDED!!!!. 

The transactions on the ATM must be balanced every day. The next morning when the bank opens, the officers of the branch open the ATM, removes the cash and other instruments deposited the day before and the ATM is set up for the following day transaction. But again, the ATM must balance. 

In my case, I deposited XXXX {$100.00} dollar bills, the ATM returned 2 bills, meaning that XXXX {$100.00} dollar bills or {$9600.00} was deposited at the XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, Fl XXXX between XXXX XXXX  to XXXX XXXX and there has to be a record of a deposit of {$9600.00} in {$100.00} dollar bills going somewhere!!!!!! 

The same for the XXXX {$100.00} dollar bills deposited in the XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, Fl XXXX less the one bill returned for a total of {$7400.00} deposited at the XXXX XXXX on XX/XX/XXXX between XXXX XXXX to XXXX XXXX  and again, there has to be a record of a deposit of {$7400.00} in {$100.00} dollar bills going somewhere!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation