Consumer complaint received 2022-09-15 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — 
Company: BSI Financial Holdings, Inc.
State: TX

Complaint narrative:
I am writing to dispute the interest rate ( until maturity ) of 5.75 % with BSI Financial Services. On XX/XX/XXXX, I was approved for a VA Loan Modification with XXXX XXXXXXXX. On XX/XX/XXXX I spoke to XXXX with XXXX XXXX  @ XXXX she was able to verify that a loan modification was executed on XX/XX/XXXX. BSI why are you all not honoring this legal document loan modification from BSI? I honored each step of the VA Loan Modification. I successfully paid each Trial Period Payment. On XX/XX/XXXX, I signed a Loan Modification Agreement between XXXX XXXX XXXX ( lender ) and myself. In the agreement, it states as of XX/XX/XXXX, the borrower ( XXXX XXXX ) agrees to pay {$260000.00}, the interest will be 3.625 % beginning XXXX of XXXX. This is to remain in effect until XX/XX/XXXX of XXXX. ( Please see enclosed documents ). On XX/XX/XXXX, XXXX XXXX sent a letter of Notice of Mortgage Serving Transfer ( attached documents enclosed ). Then a second letter from BSI Financial on XX/XX/XXXX of XXXX. 
I understand under Federal Law that the contractual agreement between XXXX XXXXXXXX XXXX and myself is supposed to be honored by BSI Financial. Please explain as to why my interest rate continues to be 5.75 % instead of 3.625 %. I understand? under RESPA, Fair Credit Reporting Act, and the Consum, er Financial Protection BureaXXXX, that failing to convert a trial modification into a permanent modification and failing to honor a modification agreement after a servicing transfer is a violation of the law. Please exthe plain why BSI has failed to honor the contractual loan modification established between XXXX XXXXXXXX. Under federal law, if a complete loss mitigation application is pending at the time of a servicing transfer but hasn't been evaluated, the new servicer has to review the application within 30 days of the transfer date. BSI did not review my loan modification in 30 days or less. According to the Federal law, BSI is supposed to review the modification under the guidelines of XXXX XXXX not BSI, please explain why BSI failed to honor this guideline according to the Federal Laws in place. e? I received my first notice about loss mitigation dated XX/XX/XXXX of XXXX, from XXXX XXXX. Please explain the exceeds the 30 days according to the Federal law, please explain. Also, a servicing transfer shouldn't affect a borrower 's ability to accept or reject a loss mitigation option offered by the prior servicer. If a new service comes into the picture and the time frame for accepting or rejecting a loss mitigation option offered by the old servicer hasn't expired as of the transfer date, the new servicer must allow the borrower to accept or reject the offer during the unexpired balance of the applicable time. Please see the enclosed document, why is my loan modification contract not been honored by BSI Financial according to the federal law ( s )? Please refer to CFPB 1026.39 Mortgage transfer disclosures. 

BSI Financial why are you not honoring the agreement established between XXXX  XXXX and me ( XXXX XXXX )? 
BSI Financial do you agree I had that loan modification with XXXX XXXX 
BSI Financial please explain every reason why will not honor the contractual agreement between XXXX XXXX and me. ( Interest rate, and payment amount ) According to the document dated XX/XX/XXXX ( see attached ) you stated you were aware of my loan modication with XXXX XXXX however you all did not honor nor follow up with the terms of the loan modification. 
XXXX XXXX is my single point of contact, I have called her 2-3 weeks in a row and she has not returned any of my calls.

Company response to consumer: Closed with explanation