Consumer complaint received 2023-10-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Foris DAX, Inc.
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding a distressing experience I recently encountered as a victim of a cryptocurrency scam. My case involves a significant financial loss totaling over {$300000.00}, and I am deeply troubled by the lack of support, accountability, and regulatory oversight in the crypto industry, as well as the apparent cooperation of cryptocurrency exchanges in facilitating scams. My complaint was previously submitted, but it was closed without any resolution, leaving me speechless and financially devastated. 

Case Details : Case ID XXXX : XXXX Case ID XXXX : XXXX I was ensnared in an elaborate scam that left me in a state of financial distress. I received instructions from the scammers to make payments using cryptocurrency, despite my complete lack of experience and knowledge in dealing with cryptocurrencies and the associated platforms. These malicious actors assured me of guaranteed returns on my investment and offered financial advisory services, but I soon discovered that I had fallen victim to a well-orchestrated scam. 

Subsequently, I attempted to dispute these transactions with the cryptocurrency exchanges involved, but instead of offering assistance, they shifted the blame onto me, the victim. This unfair treatment only added to my frustration and financial loss. When I turned to the Consumer Financial Protection Bureau for help, my complaint was closed without any resolution, leaving me feeling helpless and abandoned. 

The primary issues I wish to bring to your attention are as follows : Lack of XXXX XXXX : I am deeply concerned about the lack of adequate regulations in the cryptocurrency industry. This void in regulatory oversight has enabled scammers to operate with impunity, targeting inexperienced individuals like myself. It is disheartening to witness such a gap in the system, allowing scammers to steal funds without repercussions. 

Cooperation with Scammers : I suspect that certain cryptocurrency exchanges are facilitating these scams by allowing scammers to use their platforms without effective monitoring and security measures. Such a lack of vigilance not only jeopardizes the financial well-being of innocent individuals but also undermines the credibility of the cryptocurrency industry as a whole. 

Unmet Responsibility : The lack of engagement and responsibility shown by the XXXX exchanges and financial institutions involved in these transactions is deeply distressing. If there were robust regulations in place or if someone had contacted me from these entities to inquire about the transactions, I might have been saved from this manipulation and the eventual loss of my funds. 

I respectfully request that you thoroughly investigate my case and take appropriate actions to rectify the situation. Specifically, I urge you to consider my request for a financial reimbursement of the funds I lost as a result of this scam. 

I implore the Consumer Financial Protection Bureau to use its influence and authority to ensure that the cryptocurrency industry is held accountable for its role in facilitating scams and that necessary regulations are put in place to protect individuals like me from falling prey to such fraudulent schemes. 

I eagerly await your response and the steps that will be taken to address my complaint promptly. My faith in consumer protection agencies like the CFPB is contingent on the actions taken in response to cases like mine. 

Sincerely,

Company response to consumer: Closed with explanation