Consumer complaint received 2025-02-26 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: AZ

Complaint narrative:
XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] responding to job offer XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Welcome aboard! XXXXXXXX XXXX XXXX  Insurance company. XXXX XXXX XXXX, one of the Supervisors/ HR Managers at XXXX XXXX I will be the XXXX XXXXXXXX In charge of your job interview/ comprehensive briefing about the company and position available. 

Due to the disparities in our locations and schedule, the interview will be conducted online via XXXX, for ease of communication as well as Quality Control and Record-keeping/Reference purposes. I believe you are okay with that and ready for the process? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] yes XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] It's nice connecting with you. Just follow the briefing and interview process, you can ask questions when I am through and I will be glad to answer them. Your prompt response would be our priority. Respond with an " okay '' after each paragraph so I know you have read and understood okay. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX is a global financial services and technology company that specializes in insurance, reinsurance, asset management, and real estate services. Founded in XXXX and headquartered in XXXX XXXX, Michigan, XXXX has grown rapidly through a unique partnership model and strategic acquisitions. 

The company operates across multiple sectors, providing innovative solutions to meet the diverse needs of individuals and businesses. XXXX leverages advanced artificial intelligence and technology to enhance its service offerings, ensuring efficiency and customer satisfaction. 

XXXX is renowned for its decentralized approach, allowing its local agency partners to maintain autonomy while benefiting from the companys global resources and support. This model has fueled its impressive expansion, making it one of the fastest-growing brokers in the world. 

I believe as we proceed you will get to know and understand more. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Data Entry Responsibilities and Duties : Transferring data from paper formats into computer files or database systems Typing in data provided directly from customers Creating spreadsheets with large numbers of figures without mistakes Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners. 
Type in data provided directly from customers Create spreadsheets with large numbers of figures without mistakes. 
Update existing data. 
Retrieve data from the database or electronic files as requested. 
Perform regular backups to ensure data preservation. 

Proven experience as a data entry clerk. 

Fast typing skills ; Knowledge of the touch typing system is strongly preferred. 
Excellent knowledge of word processing tools and spreadsheets ( XXXX XXXX XXXX, XXXX, etc. ) Working knowledge of office equipment and computer hardware and peripheral devices. 
Basic understanding of databases. 
Good

command of English both oral and written and customer service skills. Great attention to detail High school degr
ee or equivalent Assignments will be sent to you via e-mail or IM and you will report directly to your immediate supervisor. NOTE : You will be trained on it. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] The working hours are flexible and you can choose to work from anywhere of your choice ( this is strictly a remote position ). The Pay is {$35.00} per hour during working hours and the training is {$22.00} per hour you will be getting your payment weekly via direct deposit. Working hours are 40 hours weekly ( 8 hours daily ). If you are employed, you are going to be working as a full-time or part time employee and not an independent contractor. Benefits include XXXX XXXX XXXX and XXXX XXXX XXXX XXXX , Employee Wellness and 401k plans. Paid Time Off and Holidays with Company Discounts. 

Let me know if you are still interested so we may proceed? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] Here is the company 's website XXXX You are required to review it and get familiar with our achievements, mission, vision, and other vital information while we proceed with the interview. 


May we proceed with the interview questionnaire? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] You are to have the Following Questions answered : What are your Full names, and where are you located at? 

Are you currently employed? 

Are you available to start immediately? 

Are you seeking a part-time or full-time job? 

How many hours will you be able to devote to the company daily? 

How long are you expected to work for us if hired? 

What are career goals? 

Payroll Method of payment ( Direct deposit / Wire Transfer / Paycheck ) What do you understand by privacy and code of conduct?

Do you have a Printer, Fax Machine, Scanner, and a Photocopier?

Have you ever been interviewed online before by a different company?

In a grade of % 100, how much can this company depend on you for your loyalty, diligence, hard work, team spirit, and sincerity? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX I am not currently employed. i can start immediately. I am seeking full-time employment. I can work 8 hours a day. I plan to work for a long time. My career goals are to be an excellent employee and prove my worth to the company. I want direct deposit. Yes, I have an office and it is a private area. I have a printer, Fax Scanner and a photocopier. I have never been interviewed online before. I will be % 100 loyal to the company. I will be sure to be diligent. I will work hard. I believe in team spirit and sincerity? 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX AM ] Your responses have been reviewed ; the percentage scored for the interview just conducted is on my screen. Due to your level of experience and communication skills. XXXX  company has decided to give you a chance to work for the company and will like to see your diligence, XXXX, XXXX to this job... congratulations! 

We are pleased to welcome you to our team, you qualified for the role! 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] WORKING WITH US At XXXX. we understand that employees are our most valuable assets so we offer competitive remuneration packages to attract, retain and reward suitable and capable candidates who can add value to the growth of the Company. We believe in the exploration of creativity, skills, and continuous learning to become leaders. Leaders who are problem solvers, customer-centric, passionate to XXXX, and can take initiative on their own. 

We encourage the development of knowledge, interpersonal skills, and business competencies. Our employee training programs provide in-house/external instructor-led and online training opportunities. During your training and orientation, one of the organizations supervisors will reach you via e-mail or phone. Also, he/she will put you through our company 's guidelines under US Human Resources Laws and Regulations. 

The Company is obligated to protect its intellectual property, respecting the intellectual property rights of others and protecting the security and privacy of personal information collected by the Company, including information about our customers, employees, and business partners. 

Do you understand? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Ethics and compliance are to ensure and reinforce ethical behavior and compliance with all applicable rules and regulations. It enhances our ability to achieve business and strategic objectives consistent with our mission and values. Through ethics and compliance, trust and confidence are encouraged on the part of customers, staff, shareholders, other mining service providers, educational institutions, payors, and the communities we serve. 

All we need from you is good work and trust and you will enjoy every moment of working with us. Can we get good work and trust from you? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Absolutely, Our benefit programs are designed for the unique needs of each employee. You will be eligible for benefits after ( 30 ) days of working with the company. We are always looking to improve our benefits program. Here are some key features of our current offering : The best possible health, dental, and vision care for you and your family Life insurance 401 ( k ) 6 % employer match 10 days of paid leave Flexible work schedule XXXX XXXX Account XXXX XXXX XXXX ( up to {$50.00} per month ) Accident and XXXX XXXX XXXX XXXX tuition for children of employees Your paperwork ( job offer letter, Code Of Conduct, and XXXX Form W-4 ) will be sent to you in Soft-copy via email by one of the company 's HR Supervisors. 

What is your preferred email address? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Financial Strength is related to our organizations financial performance and policies to ensure our continued ability to fulfill XXXX  culture, mission, and vision. Financial strength is a basis for strategic planning, new services, decision-making, priority setting, compensation, recognition, and reward. Your payment will be made to you weekly ( Friday of every week ) via direct deposit or check. 

What is the name of the Financial institution you operate with to see if it tallies with the company 's official salary payment accounts? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Huntington Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] You will undergo a week of training and a week of orientation which will begin as soon as you have all the working materials and you can rest assured that you will be paid for it. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] You will receive your duties online every day and I will always be online to assist you with any difficulties. 

Can you handle the Job duties if you are being trained for it? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] You will need Accounting software programs and a Time Tracker to begin your training and orientation and most importantly, you need the software to get started with work as soon as possible. 

NOTE : The work of the time tracker is to evaluate your working hours from the company 's server for payment purposes as this will be an online/remote position. 

Here are the names of the software programs you will need to start work with : A brand new laptop, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Customized ), and a XXXX XXXX. 

Are you familiar with the above software programs? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Some of them. Will the company supply them? 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] The funds needed for the programs and equipment to set up your home office will be provided for you by the company via eCheck. The check will be issued by one of the company 's affiliates in the US to ensure swift delivery. The check will cover the cost of a laptop, printer, scanner, and time tracker with a high-speed internet connection you need to start work with. 

Ensure to utilize the funds as instructed for the software programs/working equipment and I will refer you to one of the company 's certified vendors you are to purchase them from at a discount rate due to the company 's long-lasting relationship and bilateral agreement with them. The vendor will be responsible for completing the installation of the software programs with the required updates and patches before shipping them to you. 

All working materials come with our corporate logo branded on them. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] The accountant would like to verify if you are able to handle Mobile banking, specifically mobile check deposits. This is because most of our employees these days use mobile check deposits to receive their startup check. If you are unfamiliar with mobile check deposit, it involves receiving a check PDF copy via email, printing it out, signing and endorsing the back, and taking pictures of the check to process the deposit with your mobile bank app. 

The funds will be available for use within 24 hours or more so you can start purchasing your work materials. If you are able to handle mobile banking and mobile check deposits, please let us know so that we can proceed further steps.

Let me know if you can handle it? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Yes, I can handle mobile banking. I have this ability with my personal bank. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX AM ] I need you to provide the following information accurately for our employee personnel files : Name : Address : City : State : Zip Code : Cell : To enable my Secretary to enlist it into the company 's database for proper documentation in compliance with the onboarding process. 

Some information will also appear on your job offer letter which will be sent to your preferred email. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX AM ] You are to choose between these shifts> First shift XXXX XXXX XXXX, Second shift XXXX XXXX XXXX  and third shift XXXX XXXX XXXX and you can as well decide to work more hours up to 8 hours as working hours are flexible. Working hours are flexible you can choose every day between the shifts. As for your duties, Ill assist you with any difficulties by email. You can as well work for the whole day and you are % 100 assured of getting paid for it. All activities and corresponding time are to be recorded in an XXXX spreadsheet... You will Earn $ XXXX, You will receive your pay via Pay check or direct deposit weekly, Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] Second shift XXXX XXXXXXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX  ] I believe with the expertise of the company 's supervisors, your training and orientation will go on smoothly without any issues or hindrances if you are willing to learn. Employee Engagement at XXXX is to mobilize all staff to develop and utilize their full potential aligned with the organizations objectives in the areas of character, compassion, competence, compliance, and cooperation. It includes each employee putting forth the extra discretionary effort and the likelihood of remaining loyal with the organization for a long period. The work environment and climate must support the well-being, development, and initiative of staff to achieve full participation and performance excellence. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Do you have any questions at this time? 

XXXX XXXX, [ XX/XX/XXXX XXXX AM ] You said that the home office will be provided to me by the company via eCheck, When can this be anticipated. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] This process will commence as we continue the process on the onboarding signing of the paperwork. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] This job offers flexible hours but you are to report online by XXXX XXXX ( your time zone ) daily for any duties, tasks, and assignments until your actual work from home begins. Okay? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] I believe you have the XXXX  messenger app installed on your mobile phone device? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] yes XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay, sorry XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Hang on online for your Paperwork through email as I get back to you shortly with update on getting started okay XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] I need you to check and refresh your email inbox and other folders and let me know once you receive your Paperwork? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] okay, i received the documents XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Sounds good. Have the employment offer letter completed electronically or print off and return as will be forwarded to the HR department for proper documentation. Is that clear? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] Okay XXXX XXXX, [ XX/XX/XXXX XXXX AM ] i will print of the documents, sign them and return them asap XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Perfect! Hang on online for your start up check through email as i get back to you shortly with an update on getting started with orientation okay. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay, give me 45 minutes, need XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] ink XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Check your email now and notify me if you have received the start up check? 

XXXX XXXX, [ XX/XX/XXXX XXXX AM ] printing and scanning currently XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX AM ] Great! Follow up with the instructions printing off the check and make sure you endorse the check properly. Proceed and have the check deposited and send me a screenshot confirmation for the record. 

How soon will it take you to accomplish this task and get back to me here with a deposit confirmation for record as we proceed with more information on getting started? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] about XXXX minutes XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX AM ] Alright, no problem. Take your time. Let me know if you need any help with the instructions or setting things up. Provide to me with the deposit receipt / screenshot confirmation once completed for record and documentation okay XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] attached are the document XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Acknowledged. We are looking forward to working with you soon as a team. If you have any additional questions or require further assistance, please don't hesitate to reach out. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Thank you and have a lovely day. Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Have the start up check deposited and Provide to me with the deposit receipt / screenshot confirmation once completed for record and documentation okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Got it? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] My bank back east will not accept your check XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] How did you try to deposit it? 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] You should know this check format is for digital mobile deposit only. It wont be accepted by ATM or XXXX. A paper check is what they accept. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Via my phone app XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Please hold on for a bit. They ll send you another check that will be compatible with your bank. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] thank you XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] copy of deposit XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Deposit acknowledged. What is the deposit funds availability status at the moment? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] {$500.00} today the rest tomorrow XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] You will be deducting {$200.00} for yourself as that serves as sign on bonus and the reason why the company is giving all the newly employees Sign on bonus is to motivate them on commencement. Is that understood? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Thank you so much! Training hours from XXXX XXXX XXXX XXXX XXXX, correct. Training starts XX/XX/XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] How do i get the computer, with the programs loaded. Do you have a service provider? 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Yes. But training hours will be scheduled between you and your training supervisor that would be attached to you online to begin orientation. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] For now, You are needed to obtain the Time Tracker and Data Reader from the company accredited vendor which enables us to track the number of hours you spend daily during your training and working hours so you can be paid hourly. Without the Time Tracker, the company will not be able to calculate your training and working hours daily. Its coming from the Company 's verified Vendor, The software vendor will be responsible for installing the software and any update and patches. Your Time Tracker and data reader installation will cost you {$350.00} I believe youre familiar have have access with payment options through XXXX, XXXX wire transfer or cash app? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Yes XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Which of them do you have access to? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX comes out of the XXXX XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Yes, thats what needed for now to ensure they proceed with the software installation on your time track and data reader devices. 

XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Which of the payment options do you have access to or use regularly? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX  okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Got it? 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] i can send money thru XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX ] okay XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Received with thanks. I need you to keep an eye on the rest funds and notify me once its available for use as I will be on my desk to assist and instruct you on what to do on how to make the whole purchase of your home office working equipment and have them deliver to your home address okay. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Okay. I will check tomorrow morning first thing at XXXX XXXX XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Thanks for your accordance. Once again, congratulations on your new job position with XXXX. We look forward to commencing working with you as soon as possible. We make every effort to ensure that employees have exciting and fulfilling careers where learning and growth never cease.

I await your check-in message tomorrow Morning. 

XXXX XXXX, [ XX/XX/XXXX XXXX XXXX  ] Have a wonderful day. I'll be watching the XXXX vs XXXX XXXX tonight.

Company response to consumer: Closed with monetary relief