Consumer complaint received 2025-06-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XX/XX/XXXX To Whom It May Concern, Subject : Formal Complaint Against JPMorgan Chase Bank for Withholding Funds Without Valid Justification I am writing to file a formal complaint against JPMorgan Chase Bank ( Chase ) regarding the unjustified withholding of {$4000.00} from a check deposit originally made in XX/XX/XXXX. Despite extensive efforts, including documentation and repeated direct communication with Chases executive office, the matter remains unresolved and continues to cause me emotional and financial distress. 

Summary of Events : XX/XX/XXXX : I deposited a {$4000.00} business check ( # XXXX ) issued by XXXX XXXX XXXX XXXX XXXX, a verified LLC in XXXX XXXX, into my newly opened Chase account. The account was later closed by Chase, citing inability to verify the phone number of the issuing LLC. 
XX/XX/XXXX : I opened a second Chase account ( # XXXX ) and was told my {$4000.00} would be transferred to the new account. Despite multiple follow-ups, this transfer never occurred. 
XX/XX/XXXX : I sent a formal letter to XXXX XXXX XXXX, XXXX of JPMorgan Chase, requesting resolution. I attached full documentation, including : A verification letter from XXXX XXXX ( LLCs bank ), The XXXX XXXX, XXXX Account Certification, Multiple points of contact for the LLC. 
XX/XX/XXXX : After calling XXXX XXXX office, I was told by a supervisor named XXXX that a check was mailed to me in XXXX and a case would be opened to issue a replacement. 
XX/XX/XXXX ( XXXX XXXX  ) : I received a call from XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX ), Case # : XXXX. She claimed the issue remained with phone number verification, ignoring previously submitted documentation and XXXX XXXX direct verification. 
XX/XX/XXXX : I emailed supporting documentation again, including XXXX XXXX contact info. 
XX/XX/XXXX : XXXX stated that none of the phone numbers I providedincluding XXXX XXXX be verified, and that this was the final resolution. 

Impact : This has now gone on for over XXXX months. I have provided more than sufficient documentation. Ive involved the issuing LLC, their bank, and even engaged in three-way calls to assist Chases verification process. Ive acted in good faith throughout. 

The ongoing refusal to release my funds or provide a viable resolution has caused : XXXX XXXX and XXXX XXXX, including sleepless nights and constant worry, A significant financial burden due to the held funds, A loss of confidence in the banking system and Chases ability to serve customers fairly. 

Request : I am requesting immediate assistance and investigation into this matter. I believe Chases actions amount to a wrongful withholding of funds and a failure to act in accordance with basic customer service and banking standards. I am also concerned that this could be a broader issue of neglect toward customers dealing with similar verification matters, especially with business accounts based in XXXX XXXX. 

Please advise on any additional documentation you may require. I am committed to resolving this matter and am hopeful for your assistance. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation