Consumer complaint received 2025-01-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
[ XXXX A XXXX ] [ XXXX XXXX XXXX XXXX, XXXX  XXXX ] [ XXXX, XXXX, XXXX ] [ XXXX ] [ XXXX ] XXXX Experian Consumer Services [ XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX ] Subject : Formal Complaint and Demand for Resolution and Compensation To Whom It May Concern, I am writing to formally lodge a complaint regarding Experians ongoing failures in handling my consumer disputes and demand resolution and compensation for the harm caused. My complaint is rooted in repeated violations of federal regulations, including the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Specific Issues and Failures XXXX. Uncritical Acceptance of Faulty Information : Experian has continuously failed to conduct proper investigations into my disputes. Instead, the company uncritically accepts responses from furnishers, even when these responses are improbable, illogical, or contradicted by other available information. Despite my repeated requests, Experian has failed to provide the legally required Method of Verification for disputes, opting instead to close disputes prematurely without genuine investigation. 
XXXX. Unauthorized Opening and Modification of Disputes : There have been no fewer than XXXX instances where Experian has opened, modified, and closed disputes on my credit file without my authorization. In many cases, disputes are verified within XXXX hours, making it clear that no meaningful review or investigation has occurred. 
XXXX. Failure to Provide Clarity and Documentation : The most recent example involves an infringing tradeline from XXXX XXXX, which has been the subject of disputes for over XXXX months. Experian has failed to provide clear or relevant responses or documentation related to this dispute, leaving me in the dark about how this matter has been handled. 
XXXX. Systemic Issues with Additional Furnishers : Other companies involved in similar disputes include : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  These accounts, which were once inaccurately reported on my credit file, were ultimately removed after I was forced to escalate complaints to the XXXX XXXX XXXX XXXX XXXX ), the Federal Trade Commission ( FTC ), the Consumer Financial Protection Bureau ( CFPB ), and the Federal Reserve Board. Experians willful noncompliance in addressing these disputes required intervention from these agencies to resolve issues that should have been addressed by Experian in the first instance. 

Harm Caused Experians repeated failures have caused me significant harm, including : Emotional Distress : The stress of dealing with Experians negligent handling of my disputes has caused undue mental and emotional hardship.

Financial Injury : Experians mishandling of disputes and delayed resolution have negatively impacted my credit score, resulting in financial losses and barriers to accessing credit.

Time Wasted : I have spent countless hours disputing inaccuracies, writing complaints, and dealing with the fallout of Experians failures.

Resolution Demanded XXXX. Immediate Resolution : All inaccuracies related to XXXX XXXX and any other disputed accounts must be fully investigated and corrected. 
Experian must provide the legally required Method of Verification for each disputed account. 
XXXX. Improved Compliance Procedures : A detailed explanation of how Experian plans to improve its dispute-handling procedures to prevent further violations. 
XXXX. Compensation for Violations : Compensation in the amount of {$15000.00} ( XXXX violations x {$1000.00} per violation ) as provided for by federal regulations. 
Additional compensation of {$7500.00} to address emotional distress, financial injury, and the extensive time I have spent resolving these issues. 
The total compensation demanded is {$22000.00}. 

If Experian fails to take immediate corrective action, I will escalate this matter further, including pursuing legal action for violations of the FCRA and FDCPA. I also reserve the right to seek the maximum allowable compensation under these laws. 

I expect a response to this complaint within XXXX business days of receipt. Please direct your response to me at the address or email provided above. 

Sincerely, [ XXXX XXXX XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation