Consumer complaint received 2024-07-30 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ia XXXX XXXX ( XXXX ) XXXX XX/XX/year>2024 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Re : Complaint Against XXXX XXXX  ( ORIGINAL CREDITOR XXXX XXXX XXXX ) Dear CFPB, I am writing to file a formal complaint against XXXX XXXX  XXXX which has violated my rights under the Fair Debt Collection Practices Act ( FDCPA ) and Regulation F. The collection agency has engaged in several actions that contravene federal regulations and my consumer rights. Specifically : 1. Failure to Provide Validation Information : The agency has not provided the required validation information as mandated under 12 CFR 1006.34 ( b ) ( 5 ). Despite this failure, they have reported a collection account on my consumer credit report. 
2. Denial of Right to Dispute : Under 12 CFR 1006.34 ( c ) ( 4 ) ( i ), I am entitled to dispute the account. However, the collection agency has not given me the opportunity to do so.

3. Use of False, Misleading, and Deceptive Means : The collection agency is violating my consumer rights by using false, misleading, misrepresentation, and deceptive means to collect the debt.

4. Unauthorized Reporting to Credit Bureaus : The collection agency has no authority to furnish any account to a consumer reporting agency without providing any and all disclosures required by law, in clear violation of 12 CFR 1006.34 ( d ) and 15 USC 1681s-2 ( a ) ( 7 ) ( A ).

5. Revocation of Communication Rights : I hereby revoke all rights for the collection agency to communicate with me via email, text, or calls.

Details of the Complaint : Failure to Provide Validation Information : Despite my requests, [ Collection Agency Name ] has not provided the necessary validation information required under 12 CFR 1006.34 ( b ) ( 5 ). This lack of compliance is a direct violation of my consumer rights.

Denial of Right to Dispute : The collection agency has not allowed me the opportunity to dispute the account as required by 12 CFR 1006.34 ( c ) ( 4 ) ( i ).

Misleading and Deceptive Practices : The collection agency has used false, misleading, and deceptive means in their attempts to collect the debt, which is a violation of my rights under the FDCPA.

Unauthorized Reporting : By reporting the collection account to consumer reporting agencies without providing the required disclosures, the collection agency has violated 12 CFR 1006.34 ( d ) and 15 USC 1681s-2 ( a ) ( 7 ) ( A ).

I have made several attempts to contact the collection agency to resolve this matter, but my requests have been ignored. Their failure to comply with federal regulations is causing significant stress and financial harm. 
I kindly request the CFPB to investigate this matter promptly and take appropriate action against XXXX XXXX  for their non-compliance with the FDCPA and Regulation F. I also request that the negative entry be removed from my credit report until the collection agency can provide the required validation information and allow me the opportunity to dispute the account. 
Thank you for your attention to this urgent matter. I trust that the CFPB will take the necessary steps to ensure my rights are protected and that appropriate measures are taken against XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation