Consumer complaint received 2024-10-18 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Mercedes Benz Financial Services
State: PA

Complaint narrative:
Subject : Response to MBFS Denial of Requests Account XXXX Dates : XX/XX/XXXX : Entered into a XXXX XXXX XXXX XXXX XXXX XXXX XXXX for a XXXX Mercedes-Benz XXXX XXXX XX/XX/XXXX : Received a letter from MBFS declining my requests, which were part of a Consumer Financial Protection Bureau ( CFPB ) case. Details of What Happened : Incomplete Disclosure : After reviewing my lease agreement, I noticed the required disclosure under Section 13 ( " Keep it to protect your legal rights '' ) was missing. This omission violates both Pennsylvania state laws and federal consumer protection laws, including the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and the Pennsylvania Unfair Trade Practices and Consumer Protection Law ( UTPCPL ). Transfer of Lease : MBFS informed me that my lease was transferred to Daimler Trust, which later merged into Mercedes-Benz Vehicle Trust . However, I have not received any supporting documentation or disclosures regarding this transfer, including the securitization or assignment agreements, which I am entitled to under 15 U.S.C. 1641. Contract Modifications : I submitted a notarized Revocation of Power of Attorney and requested amendments to the contract, specifically the removal of the Security Interest and Power of Attorney clauses. MBFS denied these requests. Legal Escalation : Due to MBFSs refusal to provide documentation and address my concerns, I am escalating this matter to the Pennsylvania Attorney General, the Office of the Comptroller of the Currency ( OCC ), and the Federal Trade Commission ( FTC ). Demand for Vehicle Title : I have requested the immediate release of the vehicle title to my address. MBFS has not complied. I expect a response from MBFS within 14 days, or I will pursue further legal action. Here 's the key aspects of the note issuance, payment structure, assets involved in the securitization transaction. Principal Parties : Issuer : Mercedes-Benz Auto Lease Trust XXXX XXXX Delaware statutory trust ) will issue the notes and certificates to the depositor. These notes are secured by a pool of Mercedes-Benz car and SUV leases and related vehicles. Payments to noteholders will come from collections on these assets and funds in certain accounts. Note : Obligations of the issuer only. They are not obligations of Mercedes-Benz Trust Leasing LLC XXXX Mercedes-Benz Financial Services USA LLC XXXX XXXX their XXXX. XXXX : XXXXercedes-Benz Trust Leasing LLC ( XXXX XXXXXXXX XXXX will transfer the exchange note backed by the lease pool to the issuer. Its office is at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, MI XXXX. Phone : ( XXXX ) XXXX. Sponsor, Servicer, and Administrator : Mercedes-Benz Financial Services USA LLC XXXX XXXX XXXX XXXX is the sponsor, administrator, and servicer of the leases and vehicles. Its office is at the same address as the depositor. Owner Trustee : XXXX XXXX XXXX XXXX XXXX will serve as the owner trustee for the issuer. Indenture Trustee : XXXX XXXX XXXX XXXX XXXX XXXX XXXX will act as the indenture trustee for the notes. Titling Trust : Mercedes-Benz Vehicle Trust ( XXXX statutory trust ) holds the leases and leased vehicles. The lease contracts assigned to the titling trust are allocated to a specific reference pool. Payments on an exchange note from this pool will fund the issuer 's payments on the notes. Titling Trustee : XXXX XXXX XXXX XXXX XXXX serves as the titling trustee. Initial Beneficiary : Mercedes-Benz XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Titling Trust Administrator : Mercedes-Benz Financial Services USA LLC XXXX Collateral AgenXXXX : XXXX XXXX XXXX ( XXXX XXXX ). Administrative Agent : XXXX XXXX XXXX XXXX XXXX. Asset Representations Reviewer : XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX

Company response to consumer: Closed with explanation