Consumer complaint received 2024-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Checkr, Inc
State: CA

Complaint narrative:
I already have opened a complaint with the XXXX. 
The company Checkr did the background check for a job I applied for with XXXX XXXX. They found that my California driver 's license was cancelled, which I was unaware of, and sent the report to XXXX. I was appreciative of this, because I knew that I had done nothing to cause this, and it must be erroneous. 
I then contacted the California DMV on chat, who contacted the Florida DMV and found that when I left Florida in 2022, they did not correctly code my account when the license plates to my vehicle were surrended. 20 minutes on the chat with the California DMV, and my license was showing valid. 
I demanded that I be notified of what happened and why, but they simply said it was erroneous and it was fixed. 
So I replied back to the email I received from Checkr to let them know that my license is no longer cancelled and shows valid realtime on the site. 
Checkr simply said that they standby the original report and then once again sent it to XXXX  saying my license was cancelled. 
I looked at the report that Checker sent XXXX and noticed it was the same report, they did not rerun it, and it had the same original timestamp. 
I attempted to email the support team and explain that this job is a driving job and requires a valid license. And instead was told that there is nothing they will do, and then Checkr seemed to end communication via email. 
I then realized that me responding to the email was not the appeal process, so I did that also. It was a web form that once filled out and submitted, said that it was successful and then logging me out. I never received a confirmation email that it was received, so I have no idea if it is being acted on. 
Getting this corrected quickly was extremely important because my potential employer will only wait a few days to straighten this out. 
Feeling like I needed to do more to get this resolved, I created a case with the XXXX, and I received an email back that said the info was sent to Checkr and the XXXX  was awaiting a response. 
I am in severe financial trouble and this is absolutely XXXX  me. 
Tonight I applied to other positions including XXXX XXXX. I completed all of the onboarding info and a background check was run. I received an email from both Checkr and XXXX XXXX  informing me that there was information on my background report that could affect my hiring. 
Checkr apparently is also the company doing the checks for XXXX XXXX, and despite all the trouble they have now caused me, including most likely losing the XXXX XXXX job, they have also caused the same issue with XXXX XXXX. 
They used the same report that was run for XXXX on XXXX XXXX. And I had corrected the erroneous issue with my driver 's license on XX/XX/XXXX. 
This will now most likely cause me to lose the XXXX XXXX  job now for telling an employer something that is 100 % false at this time. 
A new report for both XXXX and XXXX XXXX  should have been submitted to my potential employers. My issue was not that XXXX XXXX was told that my license was cancelled, because at the time it was. My issue is that I notified them through the appeal process and thwt it was then valid and they still refuse to share that information with them. 
Furthermore, I have stated all along that there never was any ticket, infraction, or anything at all on my part that did this. 
I was contemplating legal action before this latest revelation, and now I don't think I have any choice but to move forward. 
I am attaching the most recent report from Checkr for the job I applied for at XXXX XXXX. All other documentation they have from me or from the XXXX

Company response to consumer: Closed with explanation