Consumer complaint received 2024-07-02 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Specialized Loan Servicing Holdings LLC
State: OH

Complaint narrative:
real simple. Our son took his life. We were in forebearance and were told by XXXX XXXX the 6-10 payments would be added to the end of a 30 year mortgage. No late fees accessed. 

Our son took his life..I struggled with XXXX and missed work. We had a loan modification in XX/XX/XXXX. Somehow we signed a 30 year mortgage needing to pay 10-12 payments for forebearance. they added three months due to our son taking his life. 

They then said because they added the three months we would have to pay all in a lumo sum AND they changed it to a 40 year mortgage. The amount we agreed to pay was in the XXXX area and now with 120 additiona payments being tacked on going from 30 to 40 years, the monthly payment has ballooned to over XXXX. 

There is a pre trial date but now XXXX XXXX is servicing our loan. 

I am constantly getting harrased by XXXX XXXX who is not my attorney. 

XXXX XXXX XXXX, XXXX, Sir. I want to approach you in a kind manner so that you and my wife and I can figure this out and put together a plan that allows us to keep our home. I would like to discuss SLS and XXXX XXXX who was the original loan originator. I want to explain my financial situation leading up to Covid, Covid, the financial hardship that started with a destruction of a rental property, my VA XXXX and then the time after XX/XX/XXXX when our XXXX XXXX XXXX XXXX XXXX XXXX XXXX First off. The exact way that XXXX XXXX explained forebearance was that the number of months that we deferred our payments would be added to the END of the loan. We went over this a number of times. I had it explained to me crystal clear that this was the case. Dealing with SLS has been a bad experience from the jump. When we did make payments and paid extra the money would not be put toward the proper payment. Payments would be put toward Interest or principal and not toward an actual payment and then we would get hit with a late fee. We would call. They would say sorry and try to fix it and it was a terrible ordeal. When a company has over 1,000 complaints by consumers for the exact scenario we went through it made me pause and realize the mistakes were intentional. 1000 people complaining about the same poor service and money being moved to the wrong intent upset me. We had a condo destroyed by the renter due to cat and cat XXXX. 12 months we could not rent the property since it happened XX/XX/XXXX right before the Covid lockdown. We could not get anyone to do repairs and had to allow the condo to be aired out due to the strong smell of XXXX. {$20000.00} in repairs and three replaced floors later we finally were able to rent it and then sell it. This ordeal tore our family apart as my younger sister was the renter. This led to my mother, who was mentally and emotionally XXXX XXXX XXXX XXXX, grandkids and anyone she could XXXX causing the family to stay apart. It caused trouble in my house as well. My mother passed away in XX/XX/XXXX and we did not speak the last month of her life. Then when I thought things could not get any worse, our XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. I battled XXXX and missed work as I was completely devastated. I do not remember much of XXXX or most of XXXX. I have been in counseling both individually and group but this has been the hardest time in my life ever. After our son passed away I spoke with SLS and they offered to add a 90 day forebearance due to the XXXX XXXX XXXX XXXX XXXX XXXX I asked if this complicated anything and we still had the months added to the end of the mortgage and would not be marked as late payments as I read people were starting to have mortgage companies change the playing field of the Covid forebearance loans. We agreed to the new terms that would add the 12-15 months to the BACK end of the loan. Trouble is, we were duped. We had a 30 year mortgage. 360 payments. Instead they changed the load to a 40 year loan. We never agreed to this and no time was 40 years marked on any papers that we signed. Yes, it was signed during the XXXX after our son passed away but our bank representative looked things over and said it was good to go. Then we started getting late fees. We called and asked why they said lump sum or nothing was the ONLY choice. I asked around and was assured by others that YOU SHOULD have MULTIPLE choices including the originally agreed upon added to the tail end of the loan. XXXX XXXX paid a XXXX XXXXXXXX XXXX  fine for signing up people for forebearance and basically lying their way to get more business. Then they threw things off to SLS. All this time, being a XXXX XXXX Veteran, I was working through my XXXX process and decided to get my healthcare from the VA so we could have all exams under one roof. I met with a XXXX XXXX XXXX and was told I was being shortchanged on my XXXX payments and once fixed I would be XXXX percent XXXX and be getting paid {$4300.00} per month. This was in XXXX of XXXX. I let SLS know I was going to catch everything up once I received a large sum from the VA. I had people at SLS tell me they would fix it so that my payments were not marked late, and then I was told because I added an additional three months due to our son passing away that the deferred payment option was off the table. I made it very clear that we were told that would not be an issue and seriously, duping a guy and his wife after their son takes his life? Who does that? SLS and XXXX XXXX are pretty shady companies. Look up the reviews online Thousands of them. We have been in contact with Attorney Generals at multiple states and even though we feel that we were lied to I still felt once the VA issue was cleared up I would catch up and be current. Then things got odd. I spoke with SLS and they told me they would get things fixed and call me back when things were done. No call. I log into my online account and my phone number of XXXX was changed without my consent to another number. Not mine. We spoke last week and they told me if I signed the new reintegration papers and paid the {$32000.00} that we would be current and this process would be over. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX. XX/XX/XXXX I had an exam to fix a previous exam from XX/XX/XXXX. All along the doctors told me that my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Today is XX/XX/XXXX and there are XXXX XXXX  that are to be ruled on today through XX/XX/XXXX. Had the exam in XXXX not been botched, we would not be having this discussion. Where do we go from here. SLS told me XX/XX/XXXX is the date. I could ask for an additional 30 days of it was ok with you, but I asked on the XXXX of the month and they said they would give me an extra month. That would be XX/XX/XXXX. Everything with them is a battle. I chose to wait on a call from them and hen wait on them filing for foreclosure because with everything I have going on, I trust our legal process more than I trust SLS. I have recently been certified as an XXXX Within the last 2 weeks XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that would pay me over {$20000.00} to take the search and up to XXXX if I make the placement. Our sons birthday is XX/XX/XXXX. I ask that we be given a hiatus and even though they will not take partial payment, I can wire payment to them to be held in escrow until the {$32000.00} is there. I think XXXX is not the correct figure as a deferred payment option was what interested us in the forebearance. They added 3 months after XXXX died and then told us adding that negated the deferred opportunity. Please, I can give you bi weekly reports on the progress I can make with recruiting. XX/XX/XXXX is the worst case scenario and I am fully confident we will get this caught up. Too many distractions combined with grief and XXXX makes for a great challenge. I wish this upon nobody. I ask for compassion and the chance to get this caught up in the fastest way possible. Lastly, I attempted multiple payments where I had access to make payments online but they then restricted my ways of payment. God Bless and you can call me to discuss or I can meet in person. We can get this fixed as soon as possible. XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation