Consumer complaint received 2020-06-01 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
THIS IS A NEW COMPLAINT, NOT PREVIOUSLY SUBMITTED ABOUT AN INCORRECT CHARGE OFF REPORTED BY CAPITAL ONE. ALL PROOF AND DOCUMENTS ATTACHED. 

1 ). On XX/XX/XXXX, I paid my Capital One Account, ending in XXXX, a total payment of {$2400.00}. This payment represented a Paid In Full amount, and to ensure complete payoff, I even calculated interest, and purposely overpaid it by - {$57.00}. At the time of payment, my account was in good standing, and was not charged off. 

2 ). On XX/XX/XXXX, my online Capital One issued my monthly statement, which validated what I wrote above, that the payment of {$2400.00} was paid on XX/XX/XXXX, and that I had a credit balance of - {$57.00}. 

3 ). On XX/XX/XXXX, I called in to Capital One to request my refund, and provided an updated mailing address, which they changed in their system. I confirmed this by loggingback in and seeing it. The representative on that day, confirmed my account was paid in full. 

4 ). On XX/XX/XXXX, I logged into my Capital One Account, to see, to my shock, horror, and disgust, that there is a note that my account was " charged off. '' This is materially illegal because at that point in time, and as provided as proof by my credit report, I was only 30 days late. And this is mechanically illegal, because at the point when I paid off my account, it was a solid TWELVE DAYS prior to the charge off, which occured on XX/XX/XXXX. 

4 ). On XX/XX/XXXX, I called Capital One to remedy this. The first representative stated that she did see I paid in full before the charge off, but needed to send me to a manager. At that point, I asked her to wait a second as I wanted to record the conversation, and she said if I did that, she would have to hang up on me. This is intimidation, which I will be filing a second formal complaint on. 

5 ). I was transfered to Representative ID # XXXX, who confirmed that I did pay in full PRIOR to charged off. 

6 ). Representative ID # XXXX, confirmed that they would report this correctly in 90 days, that there is a 22 day " monitoring period '', for which she didn't say what that was, I asked if it was to ensure clearance of funds, she wouldn't answer. 

7 ). When I questioned Representative ID # XXXX about the whole incidence, she said " she considers payment in full on date payment is made, but that Capital One might not. '' This is also a violation of accurate Fair Credit Reporting. Payment made, and when I have never not have an payment returned, should have been accepted as payment made. 

8 ). Today, my credit will be significantly tarnished by an ERRONEOUS reporting by Capital One that the account charged off, when it didn't. I also had to make extreme sacrifices to make this large final payment, which included foregoing vet medicine, and paying essential bills to make sure this happened. 

9 ). Capital One has ruined my credit file, my credit score, and all other consequential developments as a result of this incorrect reporting.

Company response to consumer: Closed with non-monetary relief