Consumer complaint received 2025-07-28 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
In XXXX, I was the victim of wire fraud that could have been prevented had JPMorgan Chase Bank followed basic verification procedures. The transaction was related to the purchase of residential land in Florida. I selected a property that was offered by a XXXX XXXX real estate agent and initiated a wire transfer of {$18000.00} from my company to XXXX XXXX XXXX XXXX in Florida. However, a scammer intercepted the communication by impersonating the title company through a spoofed email domain ( .corn instead of .com ). I was deceived into wiring the funds to the scammers personal account at JPMorgan Chase, which he had linked to the fraudulent instructions while using the correct beneficiarys name, XXXX XXXX XXXX XXXX. Despite the mismatch between the account holder name and the intended beneficiary name, JPMorgan Chase Bank still credited the funds to the scammers account. The bank later confirmed that the account holder name did not match the listed beneficiary which is a clear violation of standard wire transfer verification practices and UCC 4A-207. 

I reported the fraud to JPMorgan Chase Bank, and they acknowledged the discrepancy. However, they did not reverse the transaction or issue a refund. I contacted JPMorgans call center and spoke to a representative named XXXX, who confirmed that if a mismatch occurred between the beneficiarys name and account number, the funds would not be credited and would be refunded to the sender within 14 days. Unfortunately, I did not receive my money back. 

As a result, at that time I hired a dedicated attorney who followed up on the case until it was escalated to the local police. The police conducted their own investigation and sent a formal letter to JPMorgan Chase requesting clarification. JPMorgan replied with a letter stating that they needed additional time to investigate and would respond. Since then, they have not followed up neither with the police department, my attorney, nor with me. 

I am currently in the United States on a temporary visit, which has allowed me to reopen this matter with the seriousness it deserves. At the time of the fraud in XXXX, I was living XXXX  and had limited access to legal remedies in the U.S. I am now prepared to pursue all available legal and regulatory channels to seek redress and recover my funds. Based on this, I sent a formal letter to JPMorgan Chase Banks Wire Investigations Department, explaining the situation and requesting a refund. I gave them two weeks to respond or issue the refund. At the end of that period, I received a single phone call from the Executive Office, specifically from XXXX XXXX, who acknowledged the issue but refused to provide a resolution timeline. He gave me his contact number : XXXX, XXXX. XXXX. I waited an additional week without receiving any further communication. I called the number multiple times and left voicemails but never received a response. I then sent another letter and gave them an additional week again, without receiving any reply, feedback, or resolution. 

If no resolution is reached through your agency, I am prepared to pursue legal action based on JPMorgan Chases failure to apply standard wire verification safeguards. I am attaching all relevant documentation in support of my claim.

Company response to consumer: Closed with explanation