Consumer complaint received 2024-02-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am writing to formally address my concerns regarding the late opening of accounts and the presence of a public record associated with my account. Despite multiple attempts to rectify these issues, I have yet to see satisfactory resolution, which has caused significant inconvenience and distress. 

Firstly, I want to bring to your attention the matter of the late opening of accounts. As per my records and communications with your institution, there have been delays in the opening of my accounts, leading to negative consequences such as late fees and adverse impacts on my credit score. Despite my efforts to address this issue through multiple channels, including phone calls, emails, and in-person visits, the problem persists, and I have not received adequate support or resolution. 

Secondly, I am deeply concerned about the presence of a public record associated with my account. This record has unjustly affected my creditworthiness and financial standing, leading to difficulties in accessing financial products and services. Despite my repeated requests and submissions of documentation to support the removal of this public record, it remains unresolved, causing undue harm to my financial reputation. 

It is essential to highlight the urgency of these matters and the impact they have on my financial well-being and peace of mind. As a customer of your institution, I expect timely and effective resolution of issues that affect my financial health and reputation. The delays and lack of progress in addressing these issues have caused me significant frustration and inconvenience. 

Therefore, I urge you to prioritize the correction of the late open accounts and the removal of the public record associated with my account. I request transparent communication throughout the resolution process, including regular updates on the progress made towards resolving these matters. Additionally, I seek compensation for any financial losses incurred as a result of these issues, including late fees and adverse effects on my credit score. 

Please consider this letter as a formal complaint, and I anticipate a swift and satisfactory resolution to these issues. I am asking for your assisstance to remove or correct these accounts in my credit file : XXXX  XXXX XXXX Balance Owed : {$1000.00} I have serious doubts regarding the accuracy of the reported late payment dates. I firmly assert that I made all payments on time as required. I demand that you promptly report the payment status as positive and eliminate all late payment entries from the reporting associated with this account. Your immediate action to sort out this matter is expected. 
XXXX XXXX XXXX Balance Owed : {$2100.00} The presence of a 30-day late payment history on this account is completely unfounded, as I strongly believe that I made all payments on time. I demand an immediate update to rectify this erroneous late payment record associated with the account. Your prompt attention to this matter is expected. 
XXXX XXXX Bankruptcy Reference # : XXXX The bankruptcy is reported beyond the permissible time limit. According to the Fair Credit Reporting Act ( FCRA ), bankruptcy information should be removed from my credit report. Please investigate and rectify this discrepancy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation