Consumer complaint received 2025-03-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: GOLDMAN SACHS BANK USA
State: MO

Complaint narrative:
Goldman Sachs Bank XXXX Credit Bureau Subject : Formal Request to Cease Reporting of Marcus by Goldman Sachs Credit Card Due to Multiple Legal Violations Dear [ Goldman Sachs Representative XXXX Credit Bureau ], I am writing to formally demand that you immediately cease the reporting of my closed Marcus by Goldman Sachs credit card account on my credit report due to multiple violations of federal consumer protection laws. The account was closed without the legally required notice, and its continued reporting constitutes unlawful and inaccurate credit reporting. 

Violations of Federal Consumer Protection Laws 1. Violation of the Gramm-Leach-Bliley Act ( GLBA ) 15 U.S.C. 6802 The Gramm-Leach-Bliley Act ( GLBA ) requires financial institutions to provide consumers with a clear and conspicuous notice before sharing nonpublic personal information with third parties. Under 15 U.S.C. 6802 ( a ), financial institutions are also required to provide consumers the opportunity to opt out of such disclosures. 

Goldman Sachs Bank failed to provide me with any such notice before sharing my credit information with the credit bureau, violating the GLBA 's consumer privacy protections.

Penalty for Violation : Under 15 U.S.C. 6805, institutions violating the GLBA may face civil penalties of up to {$100000.00} per violation, and individuals responsible may be fined up to {$10000.00} per violation.

2. Violation of the Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq.

The Truth in Lending Act ( TILA ), enforced by Regulation Z ( 12 C.F.R. 1026.2 ), requires creditors to provide clear and timely disclosures before taking adverse actions, such as account closures. Under 15 U.S.C. 1637 ( i ), financial institutions must notify consumers before closing a credit account.

Goldman Sachs Bank failed to provide me with the required notice before closing my Marcus by Goldman Sachs credit card account, violating TILA 's transparency requirements.

Penalty for Violation : Financial institutions that violate TILA can be subject to statutory damages of up to {$5000.00} per willful violation, and the Consumer Financial Protection Bureau ( CFPB ) may impose additional fines.

3. Violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq.

The Fair Credit Reporting Act ( FCRA ) requires creditors to notify consu
mers if an adverse action is taken based on credit report information. Under 15 U.S.C. 1681m ( a ), I was entitled to receive a written notice explaining why my account was closed if the decision was based on my credit history. No such notice was provided.

Additionally, under 15 U.S.C. 1681s-2 ( b ), furnishers of credit information must conduct a reasonable investigation and remove any information that is inaccurate, unverifiable, or unlawfully reported. Given the unlawful closure of my account, its continued reporting is inaccurate and must be removed. 

Penalty for Violation : Willful noncompliance with the FCRA can result in statutory damages of up to {$1000.00} per violation, along with punitive damages and attorneys fees.

4. Violation of the Equal Credit Opportunity Act ( ECOA ) 15 U.S.C. 1691 et seq.

The Equal Credit Opportunity Act ( ECOA ) requires creditors to provide written explanations for adverse credit decisions, including account closures. Under 15 U.S.C. 1691 ( d ) ( 2 ), creditors must notify consumers of the reason for an account closure within 30 days.

Goldman Sachs Bank failed to provide me with this legally required notice, violating the ECOA 's consumer protection mandates.

Penalty for Violation : Violators of the ECOA may face penalties of up to {$10000.00} per violation, as well as class-action damages of up to {$500000.00} or 1 % of the creditors net worth.

5. Violation of the Credit Card Accountability Responsibility and Disclosure ( CARD ) Act 15 U.S.C. 1665c The CARD Act requires credit card issuers to provide at least 45 days notice before making significant changes to a consumers credit account. My Marcus by Goldman Sachs credit card was closed without prior notification, violating 15 U.S.C. 1666c. Penalty for Violation : Violations of the CARD Act may result in
civil penalties, regulatory sanctions, and consumer lawsuits.

Demand for Immediate Removal Due to these multiple legal violations, the continued reporting of my closed Marcus by Goldman Sachs credit card account is unlawful. The FCRA ( 15 U.S.C. 1681i ( a ) ) grants me the right to dispute inaccurate or unauthorized reporting, and under 15 U.S.C. 1681s-2 ( b ), you are legally required to investigate and remove any information that is inaccurate or unverifiable. 

If this issue is not resolved within 30 days, I will take the following actions : File a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) regarding these violations. 
Pursue legal action against Goldman Sachs Bank and the credit bureau ( s ) involved, seeking statutory damages, punitive damages, and injunctive relief.

Report these violations to federal and state regulatory agencies, including the Office of the Comptroller of the Currency ( OCC ), to ensure compliance enforcement. 
I expect written confirmation within 30 days that this account has been removed from my credit report. Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation