Consumer complaint received 2026-01-20 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: ME

Complaint narrative:
On XX/XX/XXXX I had unauthorized activity in my PayPal account. 
Someone made XXXX Mass Payments or {$710.00}. Totaling {$1400.00} The XXXX -Mass Payments were broken up to XXXX -total payouts of {$39.00} to XXXX XXXX and XXXX I have not used PayPal since about XXXX of XXXX due to lack of trust in the security of PayPal. 

When I was previously using PayPal I had it for a method of Payment for my customers on my invoice. 
I had an existing customer that payed an invoice using PayPal on XX/XX/XXXX for the amount of {$1400.00}. This put a ballance into my PayPal account. Then I received notification that XXXX payment had been sent out of my account. 

The Notifications from PayPal go to my secondary email that I do not use often. 
When I noticed the XXXX emails I received from Paypal stating that I sent XXXX Payouts of {$710.00} on XXXX, XXXX. 
Thinking this was strange concidering I havent used PayPal in a long time I contacted PayPal to notify them of the unauthorized activity. They opened a case to look into the matter. I was later notified that after looking into the unauthorized activity they determined that it was authorized. 
I called PayPal back to look back into the unauthorized activity. They reopened the case and still determined that it was authorized. 

I have reopened and appealed the case with them many times with no success. 
PayPal told me on multaple occations that they can switch the case to Items Not Received instead of unauthorized activity. This way the recipients of the Payments would have to prove they provided goods and service to me. This would avoid the case getting denied and I would get my money refunded because they will have no proof of such. 
This did not work. I had to call back and be told that they can not switch the case type. 

I contacted my Customer and told them to cancel their Payment with PayPal becasue I do not use PayPal and my account was hacked. They did this and got a refund from PayPal but now I have a Negative balance on my account and PayPal now has XXXX collectors contacting me. 

I have since called PayPal since XXXX of XXXX XXXX Times with over XXXX HRS of phone calls trying to get this resolved and havent got anywhere with them. 
I have attached screen shots of emails, PayPal account activity, and call logs. 

I have also asked PayPal if they can look into the other accounts that the money went to because clearly me opening cases is not getting anywhere. PayPal said the only thing they can do is reopen the case or make Notes for review. 
PayPal customer service on multiple occations has also confirmed that the activity is obviously a scam looking at the transaction amounts, times, the way they were sent, and where they were sent. 
XXXX Payments on the same day each for {$39.00} totaling {$1400.00} I asked PayPal to look into where the transactions were made from and PayPal told me the Payment were sent to XXXX. 
I do not know anyone in XXXX, I have never been to XXXX and I have never Purchased anything from XXXX. 
PayPal also told me that the accounts the $ was sent to have since been Closed. 

I have asked PayPal on multiple occations if the phone calls are being recorded so I would have proof if it came to this point and they said that YES they were recorded. 
On my final Call I asked PayPal for Proof of the authorized transactions and they said they can not provide that for security reasons.

I asked to speak to a supervisor or Manager because what they are doing is not working and they said there was no Supervisor available. They asked if I would like one to call me back on that day and I said Yes. I was told they would be contacting me that Day ( XX/XX/XXXX ) I have not received a phone call from PayPal Since other then Looking to collect Debt. 

I dont know how thease transations were made, wheather someone hacked into my device or if it is internal fraud at PayPal but thease charges are not from me.

Company response to consumer: Closed with monetary relief