Consumer complaint received 2025-08-16 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
Im filing a complaint against Citibank , N.A . for failing to return my funds after closing my accounts and for providing no clear status despite repeated contacts. 

XXXX ( XXXX ) XX/XX/XXXX XXXX XXXX XXXX sent me a closure notice stating my accounts would be closed within 60 days and that any funds belonging to me at closure would be issued by official check to my address on file. 

XX/XX/XXXX XXXX XXXX XXXX XXXX ( XXXX ) wrote ( XXXX XXXX XXXX ) that the account closure process takes 3060 days If there are any funds that belong to you at the time of closure, Citibank will issue an official check to the address on file. They declined to expedite the check. 

XX/XX/XXXX XXXX wrote again ( CC : CFPB Case XXXX ), attaching prior letters but giving no mailing date or tracking for any refund. 

Statement proof XX/XX/XXXX deposit {$1000.00} XXXX XXXX XXXX XXXX  ; XX/XX/XXXX debit {$110.00} ; XX/XX/XXXX interest {$0.00} and Other Withdrawal {$950.00}, reducing my balance to {$0.00}. This shows Citi removed my funds on XX/XX/XXXX for the closure/refund process. 

XXXX I called XXXX and Fraud Prevention multiple times ( numbers listed in XXXX letters ). Both apologized but could not confirm whether a check was issued, mailed, what address was used, or any tracking. As of today ( past Day 60 from XX/XX/XXXX ), I still have no check. 

Why This Is Illegal / Regulatory Basis Federal consumer-finance law prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) by covered financial institutions. See 12 U.S.C. 5531 ( CFPB authority to prevent UDAAP ) and 5536 ( prohibiting UDAAP ). 

Deceptive : Citi represented in writing that my refund would be provided within 3060 days, but failed to honor that. 

Unfair : I suffered substantial injury by losing access to my funds, with no way to avoid it and no countervailing benefit. 

Abusive : Citi withheld even basic information ( mailing date, address, tracking ). 

As a national bank, Citibank is supervised by the XXXX, whose XXXX XXXX likewise directs banks to avoid unfair or deceptive practices and to honor commitments to consumers. By holding my money in a hidden subledger past the 60-day window, Citi has acted outside these standards.

This also resembles conversion ( common law ), since Citi withdrew {$950.00} from my account on XX/XX/XXXX but has refused to release it to me.

Amount at Issue {$950.00} ( plus {$0.00} interest already posted ).

Harm Financial stress and inability to access funds after Citi removed them on XX/XX/XXXX with no timely refund or verifiable status. 

Requested Resolution Please require Citibank to overnight ( next-business-day delivery ) my official check for {$950.00} to my address on file immediately, or provide verifiable proof of prior mailing with tracking and the address used. 

I also request that the CFPB and XXXX XXXX XXXX handling for potential UDAAP violations given the missed 3060 day window and the lack of any reliable status provided to me. 

Attachments XX/XX/XXXX XXXX XXXX closure letter ( promises closure within 60 days and check to address on file ). 

XX/XX/XXXX XXXX letter ( reiterates 3060 days ; declines expedite ). 

XX/XX/XXXXXXXX XXXX XXXXetter ( no mailing details ). 

XXXX ( XXXX XXXX XXXX ) showing XX/XX/XXXX XXXX XXXX {$950.00} and ending balance {$0.00}. 

XXXX XXXX XXXX XXXX Citibank withdrew XXXX remaining balance on XX/XX/XXXX for a closure refund, then missed its 3060 day promise and cant confirm mailing please require next-business-day delivery of my {$950.00} check and review for XXXX violations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief