Consumer complaint received 2024-11-22 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: ROBINHOOD MARKETS INC.
State: FL

Complaint narrative:
Start of Problem : ***************************************************************************************************************** My Login Failure due to mandate to accept passive third party agreement to share private info! 

I can not log into my Robinhood account because of the popup requiring a consent to allow " XXXX '' to have access to my personal data & ID. I do not agree to this! I " ONLY '' agree to Robinhood having this information, and that has served me well up to this very moment. I know nothing about this company, nor its business practices. I am currently in a lawsuit because of this very type of corporate behavior regarding passive consent which is not all encompassing in any way! Each company has an agenda, as do Robinhood. I would like to continue my account with Robinhood without this requirement, otherwise I will allow the account to lie dormant until the market recovers and then transfer my funds to another brokerage firm. Please let me know how I may circumvent this protocol.

Thank you, ***************************************************************************************************************** After initially notifying you about logging in to my account and bypassing the new XXXX verification requirement, I was instructed to reset my password so that I may log in. This " is failing ''! I want access to my account without sharing my photo ID with some company in the XXXX. The way I see it, there must be some type of liability with Robinhood directly sharing this information, since Robinhood already has " the exact items '' which you are now requesting from me as requirements to log in! As I have said you have these things already ; so " why must I provide it, when you could directly use it, and/or provide it, if it is now necessary to access my account and work on Robinhood 's platform?

Thank you, ***************************************************************************************************************** I have already expressed my concerns with my inability to log-in because of what is clearly addressed in the attachment. Although I can log in now, following that correction ; I can not transfer my cash into the very same bank account from which I have NO PROBLEMS making deposits into my Robinhood account. Please correct this immediately so that my frustrations are always kept to a minimum with Robinhood Brokerage.

Thank you, ***************************************************************************************************************** The attachment is a screenshot of the problem that I am having with the funds transfer. As I have already defined my choice to not accept the XXXX XXXX, I would like to circumvent this requirement permanently.

Thank you, ***************************************************************************************************************** Yes, I am using the very same bank account for deposits and withdrawals. If it's possible to just transfer the funds into my bank account from your end, please just do so ; but I do not want any part of the " XXXX  '' money system as I have already mentioned several times before. Unlike the previous login issue that I had because of the new XXXX  requirement, I can now successfully login to my account without accepting the terms & conditions of XXXX, ( as was previously required, but I opted-out ) ; but now I can not access my funds without providing this same consent.

Please correct this error so that I may continue using Robinhood to manage my investments.

Thank you, ***************************************************************************************************************** I am using the very same bank account for both deposits to Robinhood and for withdrawals to the very same bank from which withdrawals are made into my Robinhood account. If it's possible to just transfer the funds into my bank account from your end, please just do so ; but I do not want any part of the " XXXX '' money system as I have already mentioned several times before. Unlike the previous login issue that I had because of the new XXXX  requirement, I can now successfully login to my account without accepting the terms & conditions of XXXX, ( as was previously required, but I opted-out ) ; but now I can not access my funds without providing this same consent. Please correct this error so that I may continue using Robinhood to manage my investments.

Thank you, ***************************************************************************************************************** ROBINHOOD 's CONTRACTUAL OPT-OUT AGREEMENT : Your Data Protection Rights Regardless of where you live, we will honor the following rights related to your personal data, subject to some limitations and exceptions provided by law, and you will not be discriminated against for exercising them : Access data collected about you ; Request access to more details about the categories and specific pieces of personal information we may have collected about you in the last 12 months ( including personal information disclosed for business purposes ) ; Request, under certain circumstances, that we rectify or update your data that is inaccurate or incomplete ; Request, under certain circumstances, that we erase or restrict the processing of your data ; Object to our processing of your data under certain conditions provided by law ; ( Where processing of your data is based on consent, withdraw that consent ; ) Request that we provide data collected about you in a structured, commonly used and machine-readable format so that you can transfer it to another company, where technically feasible.

Please note that for an official record of your financial information you should make that request directly to your financial institution.

Depending on where you live, you may have the right to lodge a complaint. We welcome and appreciate the chance to address any concerns you may have and encourage you to contact us. In addition, and depending on your jurisdiction, you may have the right to make a complaint at any time to your ( data protection ) supervisory authority. For end users in the EEA, you can find contact information for the European Data Protection Board ( EDPB ) on the EDPBs website here. For end users in the XXXX, you can find contact information for the Information Commissioners Office ( ICO ) on the ICOs website here. For end users in XXXX this is the Federal Data Protection and Information Commissioner which you can find here.

To exercise any rights you have, you can submit a request using our online form. You can also contact us as described in the Contacting XXXX  section below to exercise any of your data protection rights. You may be required to provide additional information necessary to confirm your identity before we can respond to your request.

***************************************************************************************************************** After following the instructions provided to link a debit card account to my Robinhood account for the withdrawal of my funds, I discovered again, that without consenting to sharing my personal information with Personna, as with XXXX XXXX, I can not access the funds. The attached screenshot shows that an alternative 3rd party consent with ( Personna ) is being requested ; which I am also unwilling to share my ( already submitted ) personal information and photo ID to, since I have already placed my trust with Robinhood for this purpose. On the date that my account was established, I submitted everything that was needed to satisfy opening an account and interacting with Robinhood services ; but again, as I have said several times before, I have submitted all these things to Robinhood LLC which was sufficient to open my account, also with whom I have intended to do business, I am not interested in any affiliated businesses with whom Robinhood desires to affiliate themselves with for their own benefit or convenience. If Robinhood feels that sharing my personal information with its affiliates is legal, then they already have all.of the verification to do just that, but this persistence, for me to do what I have already done in very suspicious, as it appears that Robinhood desires to escape any potential risk of liability from any negative fallout from their affiliations with these companies should they fail in their service promises. Therefore, please just make this simple process happen!

***************************************************************************************************************** I have communicated with you guys several times now, and this has not yielded any useful results. I have tried every alternative method ( per your instructions ) and the XXXX popup continues to get in the way, I want this issue resolved before things require more drastic measures to be resolved. Below I have included a link to customer reviews of the XXXX XXXX, and it is not good at all. I do believe that this relationship between Robinhood and XXXX XXXX will not have an overall poistive or benefitial outcome for anyone involved with it. In this final attempt to withdraw my money from my Robinhood account, and to " Hopefully '' continue a sucessful relationship with Robinhood services, do whatever is necessary to keep our relationship healthy. Link XXXX XXXX XXXX XXXX ***************************************************************************************************************** I've already completed all of the steps outlined above, and was informed via the app that " further review '' is necessary and I " will be contacted ''. However, I was not contacted as a result of completed those step, and what I continue to receive is the same instructions without resolution. I intent is to next contact the SEC regarding the rules which govern these things, and also the Consumer Financial Protection Bureau to look into these practices. I feel that I have explained myself very well within my past communications with your support team, to only receive another support person with the very same instructions which has not given me access to my funds. I recently sent in my full name, last XXXX digits of my social, birth date, and phone number as indicated in the email below : Hello, I hope you are having a good day so far. My name is XXXX with the equities team here at Robinhood and I would be happy to help you out today. 

Thanks for reaching out. To ensure the security of your account, we can assist you with the withdrawal of funds through chat or phone support. Alternatively, you can answer some verification questions to continue via email.

Company response to consumer: Closed with explanation