Consumer complaint received 2025-01-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services — Problem with product or service terms changing
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OR

Complaint narrative:
Re : Capital One Card Services. I'm a XXXX senior and veteran living on {$970.00} mo. in Social Security. I have a Capital One card with a {$1000.00} limit. On XXXX XXXX XXXX  a person who I thought was a friend I'd been in contact with via internet for a year made a payment of {$900.00} to my account that was supposed to be a direct wire transfer. I made a few XXXX in charges, but within XXXX days I was notified by Capital One the payment had been reversed, leaving me {$400.00} over my credit limit. They wouldn't provide me any information about it and acted like I was being fraudulent. My own investigation began and I found that I had been hacked somehow and it was a person in XXXX who had done the transaction with an electronic check that I have never seen in an attempt to steal my identity and rob me blind.They also accessed my XXXX XXXX banking and I had to close the hacked account and open a different one after XXXX years with the same account. ( no problems re : XXXX they immediately understood and fixed it ) Capital One was very unsympathetic despite being in sole possession of the routing numbers from the XXXX check, and KNOWING FULL WELL what had happened refused any cooperation. I told them I would accept responsibility for the {$400.00} I was left over limit since I was XXXX enough to be tricked, and literally begged them to give me a credit line increase of {$400.00} to prevent my credit score from being destroyed by them posting over limit information. Their answer was to boost my interest rate to 29.99 % and start posting to the credit agencies, so now my score is down over XXXX points solely based on Capital One. I've never had a late payment, I've made extra payments of {$50.00} per month since this happened which leaves me without food or gas for at least a week each month. I was never informed of the default rate increase and upon seeing that after XXXX ( XXXX ) extra monthly payments my balance had only gone down from {$1400.00} to $ XXXX I called asking WHY and they finally got around to mentioning my interest rate increase. So I made another request for a line increase " only to the exact dollar I was over limit '', and was denied again. I never asked them to absorb the loss like any other card company would have immediately done.This company has leapt at the chance to do this me. They have the evidence of the XXXX check originating in XXXX and not from me, and know perfectly well that they are punishing the victim of a crime just out of raw greed. If I weren't so poor I would be attacking them with legal counsel, but all I can afford is to file this complaint. At this forced rate it will take me a year and a half of making my usual payment plus an extra {$50.00} and cost me well over {$1200.00} just to pay down the {$400.00} over limit and STILL leave me with a {$1000.00} balance due, and an incredibly low credit score as a reward for never having a late payment. They are bigger criminals than whoever the XXXX is that did this to me.

Company response to consumer: Closed with explanation