Consumer complaint received 2024-02-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: BROKER SOLUTIONS, INC.
State: TX

Complaint narrative:
I started looking for a home in XX/XX/XXXX. I was connected with New American Funding ( NAF ) through XXXX XXXX XXXX XXXX XXXX was assigned to my application. I was under a time crunch because my living situation at the time was hostile. I informed XXXX of this. I was looking for a home in GA where I lived my entire life, however there were issues getting clear pre-qualification terms from XXXX. He would provide pre-qualification letters, however the terms changed drastically when I placed an offer & it was accepted. I told XXXX in the beginning that I only had $ XXXX as a down payment. Because of this I would need the Seller to contribute to closing cost. My Realtor would negotiate the terms, but when presented with an accepted offer XXXX would still say that I needed $ XXXX $ XXXX to close ( which I did not have ). I asked XXXX about down payment assistance programs & he flat-out refused. He said that the programs were not good for me & kept repeating " There's no such thing as a free lunch ''. Several offers on nice homes were sabotaged because XXXX would double-talk, switch up terms from day-today or become nonresponsive altogether. I was having issues finding affordable homes in GA due to the amount that I was prequalified for ( $ XXXX depending on what day of the week it was with XXXX ) XXXX In XXXX I started a XXXX home search in XXXX XXXX, TX where my XXXX & other family live. I have XXXX realtors in XXXX states who both are having the same issue. Due to my hostile living situation, in XXXX I had to put my belongings in XXXX XXXX XXXX  to TX with my mom until I could find a home. I have XXXX large dogs so renting was too expensive and that's if anyone would accept me as a tenant. At the end of XXXX the TX XXXX found a lovely home in my price range, but XXXX struck again. We followed XXXX 's directions specifically to avoid any issues with this deal, but in the end XXXX still said that I would need to put $ XXXX down even after seller concessions. The deal fell apart. The other homes that were available were not great in my price range however there was an acceptable property that I could live with. The appraisal value was less than the selling price & effort to work with XXXX on a resolution were fruitless. The deal did not go through. 

I submitted a complaint about XXXX on XX/XX/XXXX. I spoke with manager XXXX XXXX regarding the issue of not being able to get a clear prequalification amount from XXXX. XXXX spoke with XXXX & things seemed to be on track. However, XXXX fell back into his old ways. 

My XXXX complaint was on XX/XX/XXXX. XXXX escalated the issue to the branch manager XXXX XXXX. Both XXXX XXXX XXXX were pleasant & were interested in finding a resolution to my issues with XXXX. A new issue had developed where XXXX was pulling my credit directly & through XXXX parties which left me with approximately XXXX inquiries from XXXX to XXXX. XXXX advised that he had escalated the issue in order to get the additional inquires remove. I never was contacted about this issue again & the inquiries remain on my credit. At this time, I was assigned a new loan officer at my request. The new loan officer was XXXX XXXX & was much more competent than XXXX. Also, due to the issues with XXXX, XXXX offered to buy my interest rate down to 5.75 % as a good faith effort to retain my business. 

The seller on the XXXX home in TX came back with an offer of the appraised value of the home, so the deal was back on. Things were going well. I submitted all requested paperwork but trouble started brewing. I was told the underwriting system would not approve my loan, then they tried different scenarios & I was approved again. All the while they were being XXXX about the different docs I needed. Then I was approved but needed gift funds because I would need so much to be in reserves in order to get the loan. My Mom gifted me funds then I was told I was no longer approved for a XXXX loan, the term was now 20 years. This was approximately XXXX weeks before closing. I was in a situation where I HAD to leave my Mom 's home because she already had a full house. I was imposing on her with myself & XXXX large dogs so I felt I had no choice but to sign for the home on XX/XX/XXXX. 

Because of the change from the change from a XXXX mortgage to a XXXX the mortgage payment is very high. Also, the property taxes in TX are very high which adds to the issue with high monthly escrow payments. I was able to pay the XXXX XXXX payment, but now have fallen behind as of XX/XX/XXXX. 

I feel stuck in a home that was not my XXXX choice, in an area I do not wish to be in, with a high mortgage due to circumstances outside of my control. My credit will be ruined with late payments so getting out of this situation is unlikely

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation