Consumer complaint received 2024-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I hope this letter finds you well. I am writing to bring to your attention a matter of significant concern regarding multiple attempts made to remove fraudulent items from my account. 

I noticed unauthorized transactions on my account statement. Immediately recognizing the seriousness of the situation, I contacted your customer service department to report the fraudulent activity and request the removal of these unauthorized charges. 

To my dismay, despite multiple attempts to rectify this issue, the fraudulent items have not been adequately addressed. Despite providing all necessary documentation and details regarding the unauthorized transactions, the resolution process seems to have been prolonged unnecessarily, causing me significant inconvenience and frustration. 

I understand that instances of fraud can be complex and require thorough investigation. However, I expected a more expedient and effective response from your company in resolving this matter. The lack of timely action has not only impacted my financial security but has also eroded my trust in your company 's ability to handle such critical issues. 

In light of these circumstances, I urge you to take immediate action to rectify this situation. I request that you promptly investigate the unauthorized transactions on my account and ensure that the fraudulent items are removed without further delay. Additionally, I expect a clear and transparent communication regarding the steps being taken to address this issue and prevent similar occurrences in the future. 

Furthermore, I believe it is reasonable to request compensation for the inconvenience and stress caused by this ordeal. I trust that you will handle this matter with the urgency and seriousness it deserves and provide me with a satisfactory resolution at the earliest opportunity. With this, I am asking for your assisstance to remove these fraud items in my credit file : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX Balance : {$190.00} XXXX XXXX Balance : {$520.00} XXXX  XXXX XXXX Balance : {$780.00} XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$3100.00} XXXX XXXX XXXXXXXX Balance : {$0.00} XXXX XXXX XXXXXXXX Balance : {$2400.00} XXXX XXXX XXXXXXXX Balance : {$920.00} XXXX XXXX ( Original Creditor : TEXAS XXXX XXXX ) XXXX Balance : {$1700.00} XXXX XXXX ( Original Creditor : TEXAS XXXX XXXX ) XXXX Balance : {$870.00} XXXX CO XX/XX/XXXX XXXX XXXX  XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX : {$190.00} XXXX XXXX XXXX : {$510.00} XXXX XXXX XXXX Balance : {$780.00} XXXX XXXX XXXX : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX Balance : {$0.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Balance : {$520.00} XXXX  XXXX XXXX Balance : {$780.00} XXXX  XXXX XXXX : {$0.00} XXXX  XXXX Balance XXXX {$0.00} XXXX  XXXX Balance XXXX {$0.00} XXXX  XXXX Balance : {$0.00} XXXX  XXXX XXXX Balance : {$190.00} /previously late open XXXX XXXX Balance : $ XXXX late open XXXX XXXXXXXX Balance : $ XXXX late open XXXX XXXX Balance : $ XXXX late open XXXX XXXX XXXXXXXX Balance : {$0.00} IL XXXX  XXXX Balance : {$2400.00} XXXX XXXX XXXXXXXX Balance : {$9700.00} IL XXXX XXXXXXXX Balance : {$920.00} XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX.

Company response to consumer: Closed with non-monetary relief