Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: GA

Complaint narrative:
Comenity Capital Bank XXXX. XXXX XXXX XXXX, OH XXXX RE : Formal Dispute and Request for Deletion under FCRA and FDCPA Account Number Ending in XXXX Reference No. XXXX To Whom It May Concern, This letter is in response to your correspondence in which you declined my request to remove the reporting of the above-referenced account to the credit reporting agencies. I am writing to formally dispute the continued reporting of this account and request that it be deleted from my credit file in accordance with the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and other applicable federal laws. 

1. Fair Credit Reporting Act ( 15 U.S.C. 1681 ) Under the FCRA, information furnished to consumer reporting agencies must be accurate, complete, and verifiable. Your continued reporting of a charged-off and sold account raises the following compliance issues : Obsolete Information ( 15 U.S.C. 1681c ( a ) ( 4 ) ) : This account was charged off on XX/XX/year>. As such, it is nearing the 7-year reporting limit. Continued reporting beyond this time frame constitutes a violation.

Failure to Verify Under 1681i : I have disputed this account, and you are legally obligated to fully verify its accuracy. Simply stating it is accurate is not sufficient under the law. Please provide full documentation, including : A copy of the original signed application or agreement.

Detailed payment history.

Chain of custody showing legal ownership and sale of the account.

If you can not provide this documentation, you must delete the tradeline from my credit report. 

2. Account Ownership You have confirmed that you sold the account to XXXX XXXX XXXX on XX/XX/year>. 

Therefore : You are no longer the creditor, and under FCRA 1681s-2 ( b ), you must cease reporting any derogatory status unless you are the current owner or servicer of the debt.

Continued reporting of a Charge-off / Sold tradeline by a creditor who no longer owns the debt misleads creditors and lenders about my obligations and damages my creditworthiness.

3. Consumer Dispute Notation ( 1681i ( b ) ) You acknowledged that I dispute the account but failed to : Report the account as Disputed by Consumer to all consumer reporting agencies, as required. 
Provide timely or detailed documentation to resolve the dispute. If this dispute notation is not being reported accurately, this constitutes a violation of the FCRA. 

4. Fair Debt Collection Practices Act ( 15 U.S.C. 1692 ) While you may not currently be collecting the debt, any past collection efforts or reporting activities are subject to the FDCPA. Reporting a debt that is not fully validated or continuing to furnish negative data without proper verification can constitute false or misleading representation under 1692e ( 8 ).

5. Request for Immediate Action Based on the above, I formally demand that you : Cease all reporting of this account to the credit bureaus. 

Delete the tradeline from all consumer reporting agencies ( XXXX XXXX XXXX XXXX XXXX 

Provide written confirmation of the deletion within 15 days. 

Provide all supporting documentation used to verify the account if you continue to report. 

XXXX. Notice of Intent If you fail to comply with this request, I will file a formal complaint with : The Consumer Financial Protection Bureau ( CFPB ) The Federal Trade Commission ( FTC ) My State Attorney Generals Office I will also consider legal action under the FCRA and FDCPA for negligent or willful noncompliance Please note that this is an attempt to correct inaccurate credit reporting information. Any failure to properly respond to this dispute may expose your institution to statutory damages, attorneys fees, and punitive damages under federal law.

Company response to consumer: Closed with explanation