Consumer complaint received 2025-02-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: MI

Complaint narrative:
Description of the Issue : I am filing this complaint to report egregious misconduct and predatory behavior by XXXX during their handling of my unauthorized transaction dispute. XXXX actions have been not only unlawful but also highly manipulative, deliberately designed to cause financial harm and maximize distress for the consumer. Below is a detailed timeline of the events and actions taken by XXXX, as well as the substantial consequences of their predatory behavior. 

-- - XXXX of Events : XXXX. XX/XX/XXXX Initial Dispute Submission : I filed a dispute for unauthorized transactions totaling {$3000.00} from XXXX that occurred between XX/XX/XXXX, and XX/XX/XXXX, while I was in XXXX, XXXX location where XXXX does not operate. I provided clear, irrefutable evidence showing that I was physically in XXXX  during the entire window of the disputed transactions. XXXX handling of this matter has been utterly negligent and has shown a clear lack of due diligence. 

XXXX. Post-Dispute Actions : - XXXX closed my account without cause or explanation, thereby removing my access to my funds and forcing me to go through a convoluted process of disputes and appeals. 
- Despite repeatedly presenting undeniable evidence that these transactions were unauthorized, XXXX has acted in bad faith, providing minimal communication and dragging the process out without resolution. 

XXXX. XX/XX/XXXX Final Appeal Submission : My final appeal, submitted on XX/XX/XXXX, provided further compelling documentation, yet XXXX denied my claim. Their actions reflect a deliberate strategy to extend the dispute process just to deny me the provisional credit I am legally entitled to under Regulation XXXX. 

-- - XXXX Predatory and Manipulative Behavior : - Deliberate Delay to Maximize XXXX XXXX  : XXXX intentional delay in processing my claim until the XXXX business day is a clear example of predatory banking behavior. This delay was not just negligent ; it was purposeful to cause me XXXX XXXX. On the XXXX business day, XXXX refused to issue the credit, even though it is explicitly mandated by law under XXXX XXXX XXXX acted in a way that appears to be calculated to withhold the funds and inflict further harm to the consumer. 

- Dispute Process as a Sham : XXXX dispute process is a farce. It is clear that XXXX has no intention of honoring its obligations to the consumer. Despite providing solid evidence, including my travel records, IP address data, and the legal limitations on XXXX  operations in XXXX, XXXX has continuously ignored this evidence, instead opting to manipulate the process by making decisions based on flawed, incomplete, and erroneous information. 

- Unjustified Account XXXX and XXXX of Funds : XXXX closed my account arbitrarily, without providing any legal basis for doing so, and kept me in the dark about why they were doing so. This action was an abuse of power to prevent me from accessing my own funds during a highly stressful time. This was not just a standard account closure ; it was a deliberate attempt to put me in financial jeopardy. 

- Failure to Adhere to Legal Requirements : By not providing provisional credit within the required XXXX business days, XXXX has willfully violated my rights under XXXX XXXX It is abundantly clear that XXXX has repeatedly ignored its legal obligations and acted in a predatory manner to avoid accountability. XXXX has, time and time again, used delay tactics and empty promises as a way to push me to the brink of financial collapse. 

-- - Impact : The impact of XXXX actions can not be overstated. I have experienced severe XXXX XXXX as a result of their unlawful actions. XXXX delay tactics have caused ongoing financial hardship, XXXX XXXX, and uncertainty as Ive been forced to fight against their predatory practices just to recover what is rightfully mine. Their refusal to provide provisional credit has created unnecessary hardship and threatens to push me further into financial ruin. 

XXXX failure to address this claim properly has only exacerbated the XXXX  and XXXX  that I have endured for months. The companys behavior is not just reckless ; it is deliberately XXXX. 

-- - XXXX XXXX : XXXX. Immediate Issuance of Provisional Credit : I demand that XXXX immediately issue the provisional credit of {$3000.00} in accordance with the legal requirements under XXXX XXXX Any further delays or attempts to manipulate the situation will be considered gross negligence and bad faith. 

XXXX. Investigation of XXXX XXXX Practices : I request a thorough investigation into XXXX deceptive and predatory practices, especially their failure to provide adequate consumer protection, and their continuous delay tactics which are harming me financially. 

XXXX. Compensation for XXXX  Caused : Given the significant XXXX  and XXXX  XXXX  caused by XXXX unlawful actions, I demand compensation for the hardship and damages I have suffered. XXXX must be held accountable for their predatory conduct and unlawful denial of my claim. 

XXXX behavior is a clear violation of consumer protection laws and should be investigated thoroughly. Their actions are not just unethicalthey are damaging and should be held accountable to the fullest extent of the law.

Company response to consumer: Closed with explanation