Consumer complaint received 2026-03-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
I received a letter from Bank of America dated XX/XX/XXXX reference # XXXX advising that someone tried to open a Bank of America Travel Rewards Visa of which I did not request. They advised that I reach out XXXX monday thru friday asking for additional information. I did not request this credit card and feel that my credit and personal identity are at risk. I have had to buy XXXX separate cell phones as well as XXXX different computers both computers being from XXXX XXXX and the XXXX and last cell phone being from XXXX XXXX and the XXXX phone being from the XXXX XXXX at XXXX XXXX. All of these devices to date have been compromised. The XXXX time I started to see any type of illegal activity was right after a salesman who claimed he was from the XXXX XXXX store came to my house asking about my XXXX. Directly following this, my XXXX started to become compromised as well as my cell phones. I have switched from XXXX to XXXX and then to XXXX internet which have also become compromised. I then switched from XXXX XXXX cellular service to XXXX and then to XXXX cellular of all which have become compromised. I have had and placed all types of security on both my computers and cell phones all of which were XXXX XXXX outside the laptops being XXXX. I placed XXXX on my laptops and cell phones as well as XXXX XXXX and XXXX and to date none of these companies were successful in keeping my information safe. I am disclosing all of this information as I believe this is exactly why and how my information has been compromised. I am not sure how I am supposed to protect myself as a citizen of the united states if hackers have the ability to bypass all of these devices and antivirus software. I have also had all of the my credit cards compromised that I carry and have had to cancel and request new credit card replacements as a result and now have to file complaints against chase for allowing over {$1500.00} worth of charges to occur that I did not place. Someone also removed all of my contacts on my cell phone and replaced all the contact names with just numbers erasing all of my information on all my cell phones of which I was the only person who had physical contact. I am requesting that someone open an investigation on this matter and am planning on hiring an attorney at this point as I am also being threatened daily to leave my home and being targeted by law enforcement who appear to be working with my upstairs neighbor and or XXXX who were XXXX of the cellular carriers that I had and who also took payment on a new credit card that I had issued due to initial fraud on the card. XXXX was also given my new credit card information for a payment that I also did not provide. I also tried to walk into a Bank of America on XX/XX/XXXX so that I could file the complaint for the credit card application and they would not allow me to enter for whatever reason so that I could file the complaint. I feel almost as though I am being held XXXX as someone is on all my devices and harassing me constantly thru various means. I am concerned about theiI am requesting that a case be opened.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation