Consumer complaint received 2025-11-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Westley Auto Inc
State: CO

Complaint narrative:
Complaint Regarding Defective Vehicle and Unfair Dealer Practices Request for Contract Rescission or Remedy To Whom It May Concern, I am submitting this complaint regarding a vehicle I purchased from XXXX XXXX XXXX XXXX, financed through XXXX XXXX. 

On XX/XX/XXXX, I purchased a vehicle from this dealer. The first vehicle presented defects the same day, so I returned it the next day. I was then given a XXXX XXXX XXXX as a replacement. Within two days, the Check Engine light turned on. I took the vehicle to the dealer for repairs, and they claimed the issue was resolved. However, five days later, the light returned. When I brought the vehicle in again, the dealer stated that I would have to pay {$1000.00} because the 90-day dealer warranty did not cover the repair.

At the time of purchase, the dealer pressured me to purchase an extended warranty, claiming it would cover any transmission issues, including car rental costs, with only a {$100.00} deductible. I agreed due to their insistence. 

I repeatedly informed the service department that the vehicle made unusual noises and behaved abnormally, and I documented these issues on video. I requested a service appointment in XXXX, but the dealer delayed inspection, claiming they needed to submit it to the warranty provider first, without even examining the vehicle. A month later, they continued to assure me that the vehicle was safe to drive, despite ongoing warning lights, including the Service All Wheel Drive light and the XXXX malfunction warning. 

The dealers 90-day warranty expired on XX/XX/XXXX. Immediately after, they acknowledged issues with the transmission and XXXX and claimed I needed expensive repairs, submitting the claim to the XXXX warranty provider. When the inspector asked about the vehicles service history, I provided accurate information. XXXX determined the fault was pre-existing, and the dealer blamed me for reporting it early, saying, Its your fault because you told the warranty provider about the issue a month earlier. 

This response is unacceptable. The vehicle was defective at the time of sale, and the dealer knowingly sold a faulty car. Their conduct includes : Misrepresenting the vehicles condition at the time of sale. 
Pressuring me into purchasing a warranty under misleading pretenses. 
Failing to properly inspect or repair the vehicle under the dealers 90-day warranty.

Attempting to shift responsibility to me despite the defect being pre-existing.

Offering only {$1000.00} or a {$10000.00} repair as a solution, which is inadequate compared to the vehicles purchase price ( {$12000.00} ) and my outstanding loan ( {$14000.00} ). 

I am requesting that the CFPB assist in ensuring a fair resolution. Acceptable remedies include : XXXX. Rescission of the vehicle purchase contract and full refund of my down payment. 
XXXX. Removal of the current loan balance associated with this defective vehicle. 
XXXX. Replacement of the vehicle with a reliable one or application of the current vehicles value toward a fair trade-in without financial penalty. 
XXXX. Coverage of repairs or reimbursement through the warranty, as they should have been responsible from the start. 

The dealers actions are deceptive, unfair, and have caused significant financial and emotional distress. I am seeking a resolution that reflects the severity of the dealers misconduct and protects my consumer rights. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX

Company response to consumer: Untimely response