Consumer complaint received 2024-11-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: OPORTUN FINANCIAL CORPORATION
State: CA

Complaint narrative:
Dear CFPB Dispute Resolution Team, I am filing this dispute as an unresolved, ongoing violation of both the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). The original creditor, Oportun, incorrectly reported a settled debt on my credit report, and this account was mistakenly sent to collections with XXXX XXXX XXXX, despite being fully paid. 


Account and Issue Details : Original Creditor : Oportun ( formerly known as Progreso Financiero ) Original Account Balance : {$3900.00} Transfer Initiated by : XXXX XXXX Date of Balance Transfer XXXX XXXX Current Debt Collector : XXXX XXXX XXXX Description of Issue : In XXXX I opted to transfer my {$3900.00} balance from Oportun to XXXX due to XXXX XXXX % interest balance transfer offer. XXXX successfully completed the balance transfer, paying {$3900.00} to Oportun via electronic funds transfer to settle my balance. 

However, Oportun failed to apply these funds to my account, despite XXXX repeated outreach and documentation confirming the transfer. Over the course of more than a year, I made continuous efforts to resolve this issue with Oportun, providing emails, documents, and consistent follow-ups. After countless phone calls, I requested that our communication move to email for record-keeping purposes. Even after this, I never received any updates on the matter from Oportun ( see attached email correspondence ). Despite my persistence, Oportun did not take my case seriously and failed to escalate my concerns beyond general customer support. Unfortunately, to this dayover two years since the transferOportun has yet to address this issue. 

This lack of resolution left me making payments on what should have been a settled account. Due to Oportuns inaction, I was ultimately forced to stop making dual payments, resulting in a default on an account that should have been fully settled. Oportun has now sent this account to collections with XXXX XXXX XXXX, which is both inaccurate and unjust. 

Context of My Payment History : I would also like to highlight that I have maintained an excellent payment history across my accounts with Oportun ( formerly Progreso Financiero ), which has always been on automatic payments. This demonstrates my commitment to responsibly managing my financial obligations. I have never before been referred to collections, and this error is having a detrimental impact on my credit. This issue is an isolated incident directly caused by Oportuns failure to apply the balance transfer funds. I hope this context emphasizes the importance of accurately reflecting the true status of my account. 


Enclosures : 1. Documentation from XXXX confirming the {$3900.00} electronic funds transfer to Oportun ( EFT Trace Information ) 2. Email correspondence with Oportun confirming lack of updates despite repeated requests ( Oportun Emails ) 3. Email from Oportun notifying me that the debt has been sold without a resolution on my issue ( Notice of Debt ) Thank you for your attention to this matter. I look forward to a prompt response and a resolution to this incorrect and unjust debt collection.

Company response to consumer: Closed with monetary relief