Consumer complaint received 2025-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
b'Experian has repeatedly failed to update or correct my personal identifying information despite receiving multiple certified-mail letters, notarized affidavits, and phone confirmations. These requests included my correct current address, identification documents, and affidavits verifying my identity and address.\n\nThe companys continued inaction has left my personal information incorrect, my file tied to outdated or unauthorized addresses and inquiries, and my credit score severely impacted (approximately XXXX).\n \nOn XXXX XXXX XXXX a Personal Information Correction & Account Dispute Packet was mailed to Experian via CERTIFIED MAIL XXXX XXXX XXXX XXXX XXXX XXXX XXXX; which included 1. Update of Personal Information Letter, 2. Notarized Affidavit of Identity, 3 Forms of Identification: Government-issued Photo ID (Attached to Request to update information), Social Security Card (Attached to Request to update information), US Passport Card (Attached to Request to update information), 4. Dispute Letter (Fraudulent Account), 5. USPS Change of Address Confirmation (originally missing suite number; now corrected online), 6. Affidavit Regarding USPS Change of Address Correction.\n\nOn XXXX XXXX XXXX another packet was sent this time not only to Experian via Certified Mail # XXXX XXXX XXXX XXXX XXXX XXXX but to also to Experian Headquarters via Certified Mail # XXXX XXXX XXXX XXXX XXXX XXXX.\n\nFinally on XXXX XXXX XXXX a Fraudulent Accounts and Failure to Update Personal Information with a police report attached was submitted via certified mail # XXXX XXXX XXXX XXXX XXXX XXXX. Even though I have provided Experian with:\n1. Multiple written requests for correction and updates;\n2. Certified-mail proof of delivery;\n3. Notarized affidavits of truth and identity;\n4. Valid ID and address documentation; and\n5. Follow-up phone confirmations with Experian representatives.\n\nDespite receiving all documentation, Experian has refused or neglected to make the required corrections under the Fair Credit Reporting Act (FCRA) 611 and 623.\n\nThis has caused ongoing harm to my creditworthiness and ability to access accurate consumer information.\n\n1.Immediate update of my personal identifying information (name, address, and related data) to reflect the information I previously provided;\n2.Removal of all unauthorized or outdated addresses and inquiries from my file;\n3.Confirmation in writing that my credit file has been corrected and verified for accuracy;\n4.Enforcement of compliance under FCRA 611 and 623 to ensure this matter is resolved within XXXX  days.\n\nFiling with my states Attorney General is next and if this matter is not corrected soon i will be seeking resolution with the courts. \n\nFor this complaint i will not be attaching any documents, but will instead use them in court for reference or as proof. Thanks for your prompt attention.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation