Consumer complaint received 2025-07-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: OR

Complaint narrative:
On XX/XX/XXXX I submitted CFPB complaints against two credit bureaus that had reported false information from an XXXX XXXX XXXX XXXX XXXXXXXX ) with XXXX which had negatively impacted my credit. I had asked them to research the dispute determination from another credit bureau as this other credit bureau had corrected information regarding this XXXX. Instead, these two credit bureaus submitted reporting disputes without my approval, ignored my requests, gave a boiler plate response to why this false information was not removed from my account, and more negatively impacted my credit with these disputes. 

I have been impacted by negative credit reporting related to this XXXX, which has been inaccurately classified as a fixed, conventional debt. The original agreement, signed with XXXX XXXX, explicitly states that it is not a loan, credit, or assignment of wages. No income-contingent payment obligation was ever triggered. Therefore, no fixed payment was due at any time. It further provides that repayment is contingent upon verified income above a specified monthly threshold. Despite this, XXXX have treated the XXXX as a liquidated and defaulted debt, and have reported it as such to consumer reporting agencies without substantiating that repayment conditions were triggered or breached. 

This treatment contradicts the language of the original agreement and mirrors the practices that were the subject of the CFPBs enforcement action against XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ). In that case, the CFPB determined that XXXX  constitute private education loans under the Truth in Lending Act ( TILA ), and that misrepresenting them as exempt from lending laws constituted a violation of federal consumer protection statutes. 

Pursuant to the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681i ), this tradeline is being challenged on the grounds of both legal misclassification and factual inaccuracy. I am including the following supporting materials : - A copy of the signed XXXX XXXX- A copy of the CFPB Consent Order issued against XXXX XXXX XXXX ( XX/XX/XXXX ), which confirms that XXXX are considered private education loans under federal law and that failure to properly classify and disclose them constitutes a violation of the Truth in Lending Act ( TILA ) and other consumer protections. 
- A copy of Key XXXX Clauses Reflecting CFPB Concerns XXXX have adopted similar practices in the following ways : - Reporting the XXXX as a conventional debt obligation - Failing to provide accurate disclosures under TILA - Falsely asserting that repayment is past due in absence of income verification These actions have resulted in credit damage to me and appear to violate the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ). 

These comments and supporting documentation, including a copy of the original XXXX and the CFPB Consent Order, have been sent to all three major credit bureaus to request the full removal of the inaccurate tradeline on grounds of both factual inaccuracy and legal misclassification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation