Consumer complaint received 2024-10-19 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Monterey Financial Services LLC
State: OR

Complaint narrative:
I am writing to formally dispute a derogatory mark on my credit report related to a timeshare debt is now owned by a collections agency. This debt is invalid due to the coercive and unethical practices involved in obtaining the original contract, as well as my status as a XXXX-XXXX  veteran with confirmed XXXX XXXX XXXX. Below, I will outline the circumstances surrounding the agreement and why I believe this derogatory mark should be removed from my credit report. 
Background : Date of Visit to XXXX XXXX : XX/XX/year> Original Creditor : XXXX XXXX Current Creditor : Monterey Financial Services, LLC Disputed Amount : {$14.00}, XXXX Details of the Incident : Upon my arrival at the airport in XXXX XXXX on XX/XX/year>, I was approached by someone who claimed to be my shuttle service but instead led me to a promotional setup for XXXX XXXX. They enticed me with offers of free drinks and a massage, which persuaded me to agree to visit the resort the next day. 

On the day of the visit, I was transported to XXXX XXXX, where I was served brunch, accompanied by mimosas, followed by a tour of the resorts private residences. During the sales presentation, I was pressured into making a significant deposit on my credit card and signing a contract for a timeshare that I do not recall consenting to fully or understanding. I was under the influence of alcohol throughout this process. 

Subsequent Charges and Impact : Following this agreement, I began receiving charges of over {$200.00} per month from XXXX XXXX, which I was unaware I had agreed to. I have not returned to XXXX since this visit and have never used any of the services associated with the timeshare for which I am being billed. 

My credit score has been negatively impacted within the past month due to this issue, even though I have never agreed to make any payments on this debt, as I do not consider it mine. Over the past year, I have received multiple collections notices, and these financial and legal issues have caused me significant distress, especially after my separation from my partner. 

Despite my attempts to contact XXXX to discuss the debt, my efforts were ignored. I also contacted the XXXX XXXX XXXX  to seek assistance, but they were unable to help due to the time passed and the status of the account being transferred to collections. 

I requested a copy of the contract from XXXX XXXX, as I do not recall signing it and have limited memory of the event due to my mental health conditions and the intoxication I was under at the time. 

My XXXX-XXXX  Status, XXXX XXXX and XXXX  : I am a XXXX XXXX  XXXX veteran diagnosed with XXXX  XXXX, XXXX, XXXX, and XXXX. At the time of my visit to XXXX XXXX, I was heavily XXXX  for these conditions, which severely affected my ability to make sound decisions in situations of stress or under the influence of alcohol. My partner later inquired about the agreement, and I had no memory of the contract or the terms involved due to both my XXXX XXXX conditions and the XXXX  state I was in during the signing of the agreement. 

As a XXXX veteran protected under the XXXX XXXX XXXX XXXXXXXX ( XXXX ), I believe the circumstances under which this contract was signed were not only unethical but also invalid. No proper accommodations were made to ensure I fully understood the terms of the agreement, and my vulnerability due to XXXX, XXXX, and XXXX XXXX  conditions were exploited in this high-pressure sales environment.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation