Consumer complaint received 2024-04-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Credit Control, LLC
State: AZ

Complaint narrative:
Original Claim to XXXX : Customers Statement of the Problem : Credit Control LLC claims to represent XXXX. After canceling my account with XXXX ( following a call and confirmation from XXXX that my account was clear and unencumbered by terms ), I opened a new account with XXXX, and they also called to confirm that my account was free to transfer. Credit Control sent me an invoice claiming I owed them for the phone that had been returned. I completed the explanation form they provided. Next, Credit Control charged my credit card without permission. My cc provider ( XXXX XXXX XXXX XXXX accepted my dispute and cleared the charge. Credit Control again charged my cc, agaiXXXX XXXX XXXX XXXX  managed my dispute. Then, Credit Control LLC posted a failure to pay with XXXX, dropping my XXXX credit rating by XXXX points. I then filed a dispute with all credit agencies, which removed Credit Control XXXX XXXX ) from my reports, and my rating has almost recovered. Yesterday, after over a year, Credit Control LLC called me to harass me and threaten to destroy my credit and demand for payment. Note : My efforts to get someone at XXXX engaged have failed. 

After Credit Control advised XXXX that the collections had ceased, the company re-initiated the collection process. 

Today, I attempted to communicate again : Sent : XX/XX/2024 XXXX XXXX From : XXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Missouri XXXX XXXX Illinois Subject : More Information This message originally read on XX/XX/2024 As an update to this complaint : This matter is not resolved and the information provided ( see history ) by Credit Control LLC is not accurate. 

Following Credit Control providing the XXXX with the following statement : " We have ceased collection efforts with the consumer regarding this account, '' within one week I received by mail from Credit Control a Notice of Collections form to complete or remit a payment ( Reference # : XXXX ) Today, I spent the past XXXX hours attempting to settle or close this matter -- below is my call log : XXXX. Attempted to call the person Credit Control provided to the XXXX ( see history ) XXXX XXXX, XXXX of XXXX for Credit Control , LLC at XXXX -- this number is no longer in service -- a misrepresentation by Credit Control to the XXXX. 

XXXX. I called the number provided by Credit Control for XXXX and navigated the automated system and contacted a human who politely listened and then transferred me to a supervisor at Credit Control ( not within XXXX as stated ). The Credit Control person ( didn't catch the name ) immediately transferred me to XXXX XXXX XXXX who listened and transferred me to XXXX XXXX XXXX ( I asked for XXXX XXXX as provided in # XXXX and received no response ). XXXX XXXX politely informed me that " only XXXX can resolve this matter '' and refused to provide any information on the status of the claim. 

XXXX. I called back to XXXX XXXX times and finally reached another polite human that promised not to transfer me to Credit Corporation. They did transfer me to a supervisor in XXXX finance, who immediately put me on hold and then transferred me to Credit Control ( again, despited agreeing not to ). A XXXX XXXX at Credit Control assured me that she was the right person to resolve my matter. After listening, she needed to transfer me to her " lead supervisor. '' She connected me ( again ) with XXXX XXXX XXXX- we both shared a frustrating laugh. XXXX XXXX ( again ) informed me that " only XXXX can help me '' and again refused to provide me any information on whether or not Credit Control is collecting this referenced claim or not. 

So here I am, writing back to the XXXX. Frankly, I don't know what to do next. 

Will Credit Control or XXXX again report this erroneous debt to the credit agencies and cause me to again have to repair my credit score? 

I do not owe XXXX and I can't get out of collections. 



Please advise ; thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation