Consumer complaint received 2023-08-18 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: AMERICAN EXPRESS COMPANY
State: GA

Complaint narrative:
Subject : Request for Investigation and Resolution of Inaccurate Reporting and Violations by American Express and XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I hope this letter finds you well. I am writing to bring a matter of significant concern to your attention regarding inaccurate reporting and potential violations of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). I am facing serious issues with American Express and XXXX XXXX XXXX, which have resulted in financial and credit reporting discrepancies that require immediate attention and resolution. 

In XX/XX/XXXX, I entered into a payment arrangement with XXXX XXXX XXXX to settle my debt. As per the agreed arrangement, I began making payments of {$500.00} per month, and later set up autopay as confirmed in the letter I received from them. However, in XX/XX/XXXX, I noticed that neither the payment for XXXX nor XXXX had been deducted from my account. Consequently, I manually made the payment for XXXX. 

Further complications arose when I discovered that two unauthorized payments were debited from my account in XX/XX/XXXX, totaling {$2100.00}. This exceeded the agreed-upon amount of {$7900.00}, causing an overpayment of {$2600.00}. Despite my diligent efforts to complete the payment arrangement, these discrepancies remained unresolved. 

Furthermore, XXXX XXXX XXXX demanded an additional payment of {$2100.00}, claiming that I could avoid further collection efforts and settle the judgment for less than the amount owed. This demand contradicted the initial payment arrangement and only added to the confusion and distress. 

Additionally, American Express and XXXX XXXX XXXX have inaccurately reported my account as " Closed '' and " Late '' on my credit report, causing substantial negative impacts on my creditworthiness. This inaccurate reporting violates both the FDCPA ( 15 USC 1692K ) and the FCRA ( 15 USC 16810 ).

I have attached relevant correspondence, including the letter confirming the autopay arrangement and the unauthorized payment withdrawals, to support my claims.

Despite my numerous attempts to rectify the situation by contacting both American Express and XXXX XXXX XXXX, no resolution has been reached. I am now reaching out to the Consumer Financial Protection Bureau to request your intervention and assistance in resolving this matter promptly and fairly. 

I kindly request the following actions : Investigate the inaccuracies and violations in reporting by American Express and XXXX XXXX XXXX. 
Ensure that any overpayment is accounted for and appropriately adjusted. 
Require American Express and XXXX XXXX XXXX to provide a letter of completion and correct the inaccurate reporting on my credit report. 
Address the discrepancies in the payment arrangement and resolve any undue financial burden placed on me.

Your assistance in resolving this issue is greatly appreciated. I eagerly await your response and the steps you will take to rectify these violations and restore the accuracy of my credit report.

I have attached the letter from American Express Response letter to the concerns I was having with XXXX XXXX XXXX dated XXXX XXXX, email the Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation