Consumer complaint received 2024-01-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: UT

Complaint narrative:
On XX/XX/2023 It was XXXX XXXX 's XXXX and I received a call from the fraud department at chime banking. I have an account with them and they told me that it looked like there was some fraudulent activity going on in another state I believe it was California I told them that it was not me making those charges. The man I talked to that day said that he would stop the fraudulent charges that they were being made on an XXXX pay account and I changed my pin as he requested and everything they shipped out some new cards to me immediately. It looked more like my card had been compromised somehow. On XX/XX/XXXX I was sitting at home it was XXXX XXXX XXXX XXXX  I did not go out I did not spend any money. These transactions were not made by me ... after I spoke with a man about stopping the fraudulent transactions chime banking allowed XXXX more transactions to go through! Which completely emptied my account. There was several {$100.00} charges to XXXX in another state One of them was Florida or something. Chime has denied my fraudulent transaction claims three different times there is no paperwork really that I can supply them except proof that I don't own an XXXX I only have an Android so I do not have an XXXX pay account. I did not make any of these transactions I was at home in Utah so obviously I could not have made any of the transactions. The card was in my position, I have never given up my PIN number or compromised my card or given anyone access to my card in any way aside from regular purchases. No one will help me at chime. They just keep telling me that they'll send me the information on their end why they denied my claim they believe that no error was made. One woman that I talked to on the phone and the fraud department told me that XXXX the company where all the fraudulent charges were made said they contacted XXXX and XXXX said that the transactions were legitimate. And they may have been legitimate but they were not made by me My account was emptied after I was assured that the fraudulent transactions would stop. They allowed nine more fraudulent transactions to go through and it drained My account completely!! I am a single mom I can't afford to lose {$820.00}. And chime has denied my rebuttals to their claim three times and will not give me my money back. No one will help me and I had just put that money in the day before to make a large payment .... this has truly devastated my financial situation! No one will help me please help me chime didn't look into it or check the cameras and make sure it wasn't me making the purchases I can't prove that I was just sitting home by myself at my house in Utah and XXXX XXXX XXXX XXXX but I did I couldn't even go out on XXXX XXXX XXXX XXXX at all even if I wanted to because my account was emptied completely! They made a bunch of {$100.00} transactions one at a time until my account was emptied It was through XXXX pay so somehow someone cloned my account number or something I don't know how it happened but it wasn't me that made the purchases and no one will help me

Company response to consumer: Closed with explanation