Consumer complaint received 2024-08-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Subject : Complaint Against Experian for Violation of Fair Credit Reporting Act Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against [ Credit Bureau XXXX ] for failing to properly investigate and remove inaccurate account information from my credit report, violating the Fair Credit Reporting Act ( XXXX XXXX XXXX ). 

Account Information : XXXX XXXX Account number : XXXX Amount : XXXX I previously submitted a dispute to Experian regarding the inaccuracies in the above-referenced account. Despite providing evidence supporting the inaccuracies and requesting its removal from my credit report, [ Credit Bureau Name ] failed to conduct a thorough investigation, and the disputed account remains on my credit report. 
As a consumer protected under the Fair Credit Reporting Act, I have the right to request the removal of inaccurate or outdated information from my credit report. [ Credit Bureau Name ] 's failure to comply with this law violates my consumer rights and has caused me financial harm and distress. 

I want to ask that the Consumer Financial Protection Bureau investigate this matter and take appropriate action against Experian for its non-compliance with the Fair Credit Reporting Act. I would like to immediately remove the inaccurate account information from my credit report and take proper measures to ensure that Experian follows its obligations under the law. 

Specific Issues in Dispute : Incorrect " Charge-Off '' Status After Account Transfer : Violation : Inaccurate reporting of account status ( FCRA, 623 ( a ) ( 2 ) ). 
Issue : The XXXX account is reported as a " Charge-off '' on my Experian credit report. However, this account was transferred, and the charge-off status is inaccurately maintained despite the account having a {$0.00} balance. This is a clear violation of the FCRA, which requires accurate and complete reporting. A transferred account should not be marked as a charge-off if it does not reflect the current status of the account.

Failure to Maintain Accurate Information : Violation : FCRA 605 ( a ) ( 5 ) Duty to maintain accurate and up-to-date information.

Issue : Despite the account being closed with a {$0.00} balance and transferred, Experian continues to report derogatory information inaccurately. This erroneous information is damaging my credit score and does not reflect the true status of the account.

Failure to Correct Inaccurate Information Upon Dispute : Violation : FCRA 611 ( a ) ( 1 ) ( A ) Right to dispute and correct inaccuracies. 
Issue : I previously disputed this account, yet the incorrect " Charge-off '' status remains, which demonstrates a failure by Experian to properly investigate and correct the erroneous data as required by law. 
Incomplete Reporting : Violation : FCRA 623 ( b ) Responsibility to correct incomplete or inaccurate information.

Issue : The account details are incomplete, particularly regarding the status change from active charge-off to closed due to transfer. Reporting an unresolved charge-off despite the account being paid in full and transferred violates my rights under the FCRA Thank you for your attention to this matter. I'm looking forward to a quick resolution and your help in fixing this issue. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation