Consumer complaint received 2025-09-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/2025, I mailed Capital One a certified settlement proposal in good faith, offering a lump-sum settlement of {$1500.00} to resolve the account. I provided full documentation of my financial hardship, including job loss, business closure, and vehicle repossession. 

Despite my efforts to negotiate responsibly, Capital One ignored my proposal and instead outsourced the account to XXXX XXXX XXXX XXXX. This demonstrated Capital Ones refusal to negotiate in good faith and intent to harm me further as a consumer. 

On XX/XX/2025, Capital One responded to a prior CFPB complaint ( Case # XXXX ), explicitly stating that the account had been placed with XXXX XXXX XXXXXXXX for XXXX. 

However, on XX/XX/XXXX and XXXX, XXXX XXXXXXXX XXXX XXXX sent me written confirmation that : They never reported the account to any credit bureau. 

They ceased all collection activity. 

The account was formally returned to Capital One.

This created a blatant contradiction : Capital One told the CFPB the account was with XXXX. 

XXXX told me in writing that the account was closed and returned to Capital One.

Despite these contradictory statements and the absence of any active collector, Capital One continues to report the account as a charge-off with balance owed to XXXX XXXX XXXX XXXX 

To this date, Capital One has also failed to issue an IRS Form 1099-C, which further exposes the deceptive nature of their reporting. They claim a charge-off for accounting and tax benefit, yet still pursue collection through third parties, compounding harm to me as a consumer.

Legal Violations Capital Ones actions constitute willful, reckless, and unlawful misconduct under federal and XXXX law, including but not limited to : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681i Failure to reasonably reinvestigate disputed information.

15 U.S.C. 1681s-2 ( b ) Furnishing information that is incomplete, false, and misleading.

15 U.S.C. 1681n & 1681o Liability for willful and negligent noncompliance.

Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S.C. 1692e ( 2 ) ( A ) False representation of the legal status of a debt.

Consumer Financial Protection Act ( CFPA ) : 12 U.S.C. 5531 & 5536 Prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ). 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Prohibits communication without intent to resolve in good faith. 

XXXX XXXX. XXXX ( XXXX ) Prohibits asserting the existence of a legal right that does not exist. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX Prohibits unfair, unconscionable, and deceptive acts in commerce. 
Capital Ones contradictory and unlawful reporting has caused me : Significant credit score damage. 

Denial of fair access to credit opportunities. 

Emotional distress and financial hardship. 

Continued harm due to an inaccurate tradeline that no entity has lawful authority to enforce.

Company response to consumer: Closed with explanation