Consumer complaint received 2024-07-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I have been with Chase Bank for over 15 years... 

Today is XX/XX/XXXX ... On XX/XX/XXXX Chase Bank froze all of my checking accounts for me and my daughter, citing " suspicious activity '', and promptly closed the accounts with no reason provided. I was locked out of my online access as well and could not retrieve any of my automated pay info, balances, etc. On XX/XX/XXXX I called Chase Customer Service and was referred to their XXXX Department. Chase XXXX informed me that a new Business Checking account was opened ONLINE in my name in XXXX of XXXX. Chase has separate websites apparently for personal vs business accounts even though they are linked to the same customer. I DID NOT OPEN THIS BUSINESS ACCOUNT!! Apparently all you need to open a Chase business account ONLINE is a SSN, DOB and any address/phone one cares to provide. You can't even get a job without two forms of ID. How Chase ( or any other financial institution ) allows this type of practice is beyond me. No ID required? 

I promptly filed an identity theft claim with Chase 's Claims Department in regards to the fraudulent business account opened under my name. Went through an extensive process giving XXXX all kinds of personal information. After filing the Identity Theft Claim and then calling back ( always talking to supervisors ) I come to find out that over {$170000.00} has been processed through this fraudulent business account with MY name on it! I found out that the account was opened under a fictitious address and a XXXX phone number. Think about that, so technically I am on the hook with the State and IRS for over {$170000.00} in business income? All deposits were made via wire/ACH from a bank called XXXX XXXX XXXX in increments just below {$10000.00} and withdrawn quickly as I was told by one of the many supervisors I spoke with at XXXX. I was also told that there is $ XXXX still in this fraudulent business account under my name after Chase closed all accounts, and that they are most likely holding MY PERSONAL checking account funds to potentially pay off what they can't re-coup in this fraud scheme! 

From XXXX ( XX/XX/XXXX ) I have been calling Chase XXXX and Chase Claims every 2-3 days. No one has any answers and keeps telling me it's a " Back Office '' thing and there is no ETA on my personal funds getting sent out to me. I have talked to multiple branches as well and I can't even obtain my bank statements. 

I have been banking with Chase for over 15 years. My personal Chase accounts contain all the money my wife and children and I have, period. Our combined personal checking account balance is just under {$40000.00}. This is a substantial amount ( at least for us ). For TWO months now all automatic payments we have set up have been rejected, our car payment-rejected, credit card automatic payments-rejected, we did not make rent for the month of XXXX and most likely will not be able to make rent for the month of XXXX the way things are going with Chase. My credit scores have all dropped almost 200 points due to late pays and high credit card balances. Our family is living on what little credit we have left on our credit cards. This is a nightmare. 

I have filed with the FTC ( XXXX ) and opened a claim. I have filed a police report and a claim. I filed a report and claim with the FBI ( due to the high amounts involved and suspicious wire/ACH 's all under {$10000.00} ). I am now filing a complaint with CFPB ( Consumer Financial Protection Bureau ) against Chase Bank. 

This type of practice across bigger banks lately ruins peoples ' lives. There is no such thing as bank loyalty to customers anymore. After 15+ years of banking with them I am screwed because Chase didn't ask for ID and allows a business account to be opened online and attaches it to me. Please be advised, this can happen to anyone and from what I'm reading lately it happens all the time.

Company response to consumer: Closed with non-monetary relief