Consumer complaint received 2024-06-29 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Confusing or misleading advertising or marketing
Company: IMPAC MORTGAGE HOLDINGS, INC.
State: IN

Complaint narrative:
They are predatory they lie they are unorganized cant communicate and are misleading drag their feet for denial disadvantaging the customer 100 % and I thought well let me try again. They just dont make sense they dont I was told one thing one time or else some other time to try to give them an opportunity but theyre just predatory lenders and waste your time. They were they told me the first time they could work with me this and that I gave them everything they needed. They had me running back-and-forth in XXXX XXXX, the holidays, and all that they dont know how to communicate and I felt like I was just wasting my time the first time with them and then in XXXX I had disputed it late which they have now corrected But I let them know Cash Call that I was working with the lender and the credit Bureau yeah, they insisted on me calling Factual Data which ended up XXXX XXXX denial when I was under dispute so from XXXX to XXXX of this year they wasted my time I was the XXXX gathering all the paperwork and then they said that I wasnt doing anything when I was and that they needed this they needed that and so on and so on and it was just too much and I ended up getting mad at them because they were so unorganized and didnt know how to communicate and I did. I let them know exactly what I was doing and why I was doing it and either way and ended up in a denial and they disadvantaged me and I was out for the second time but with this lender, it was the first time for the appraisal and pest inspection. I did everything they asked for literally still end up denied so I decided to try again and I gathered all the information that they wanted. They sent me a link to upload documents because they didnt want to communicate all through email this in this and that and the link was wrong. It had the wrong phone number they wouldnt let me login, the rep that I dealt with were saying totally different things all the time especially XXXX she made really no sense and they ran my credit and everything was correct on it. I have a letter and I was driving to Texas around XXXX. They didnt care I was gathering XXXX for them, which they actually should be doing the legwork, but they dont have a fax machine. They honestly dont even have working phones where you can actually call and without you hearing another conversation with someone else and then their lender is supposedly and Im OK we ran your credit we can work with this. We can work with that, but I was asking for the appraisal to be paid for the pest inspection since this is this wouldve been the third time paying for that and I shouldnt have to, I communicated exactly what was going on which ended up disadvantage me and ended up in a denial anyway in XXXX so XXXX comes around. I try to work with them again gathering all of my documents providing this and that and then XX/XX/XXXX, we submit everything to the so-called lender and XXXX following up every day every other day calling emailing theres no update. No update now were at XX/XX/XXXX XXXX and they said that XXXX denied because the credit, what they knew about and I told them they said it was because my vehicle was behind {$1900.00}. XXXX said that we can include that to get it back to current never was. I asked if I was going to make any payments towards it but I did as of yesterday I paid XXXX and then a few days XXXX gon na pay XXXX so the balance should only be XXXX yet did they ask me that no yesterday they told me that was fully denied verbally so again another waste of time so I want them to stop misleading other people and wasting their time to just refund me what I already paid and what I was asking for them to pay they were taking so long again especially because they rush me now theyre trying they were trying to move fast when they drag their feet the first time again denying again so they should actually stay upfront so XXXX not wasting my time and I couldve been working with somebody else. Thats actually going to try to help me not XXXX me and be predatory to XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief