Consumer complaint received 2024-01-26 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: NV

Complaint narrative:
We lived in the XXXX XXXX apartment complex in XXXX Idaho. Many things took place toward the decision to end our lease that made us vacate our unit. 
Our apartment was flooded out due to the apartment above us having a seal break on the toilet and water gushing out for hours. It was flooded so bad the fire dept had to come out and assist with clean up. 
Our apartment was unlivable while they " made replacements and repairs ''. The options that were given to my family were, 1 ) move into a vacant apartment unit sign a new lease agreement and stay in that unit without the option to move back into our flooded unit after repair. THE ONLY UNIT AVAILABLE WAS THE CENTER OF THE COMPLEX, WE LIVED RIGHT ON THE POND A VIEW OF THE WATER, AND THE GREENBELT GRASS RIGHT OUTSIDE FOR OUR KIDS AND DOG. 
option 2 ) move out while they make repairs, keep the lease by keeping the rent paid and the complex did not offer any voucher nothing. 
We opted for option 2. We could not live in a unit that had only a shut-in 10 by 8 foot concrete patio. WE had to file an insurance claim with our company although the flood happened above us and was 100 percent preventable by the company and maintenance team. 
We were displaced for over 30 days and then given the green light to move back in. 
Over the next few months, we were noticing what still had not been repaid by the complex. Eventually, the bathroom began to mold around the bathtub I could not get it off and if would keep coming back, we noticed our unit was smelling worse and worse, the appliances would stop working and maintenance would not come out to fix it. 
Eventually, we decided that our complex was not able to provide a safe and livable unit for us so we decided we would terminate our lease and move out. We paid our termination fee, we paid our last month 's rent we were up to date on all payments due before the move. 
After the move, XXXX XXXX apartments claim that we owe them for the replacement of the carpet totaling XXXX and past due rent. 
there are other charges as well like a cleaning fee of XXXX that I see as valid. 
When our unit flooded the carpet was supposedly changed at NO CHARGE TO US but with the way the unit kept growing mold and smelling worse and worse, I believe the repairs were not done correctly. Given that there were many missed repairs, I am positive the unit clean-up was not done correctly forcing us to vacate permanently. 
We vacated on time and should not owe any back rent as it was paid in full. 

I have been in contact with representatives from both XXXX and Geniss debt collection. The man from collections told me to call XXXX for more info. the woman from XXXX told me she could not talk about my account since it has gone into collections. I asked Geniss for photos or videos and itemized list and he refused to send it to me. In fact when I ask him if he can he completely changes the subject. 
I recorded our conversation as well as they did on their line. 

The pictures below do not come close to showing the true damage that was caused.

Company response to consumer: Closed with explanation