Consumer complaint received 2025-01-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: AMERICAN HONDA FINANCE CORP
State: NY

Complaint narrative:
Hello Good evening, I had a very disappointing experience at XXXX XXXX in XXXX on Saturday XX/XX/XXXX I leased a XXXX XXXX pilot back in XX/XX/XXXX upon leasing the car I experience issues with the car and have brought the car to get services multiple time. On Saturday XX/XX/XXXX we took the car to the service center so they can take a look at the car for a whistle sound it was making. From the start I was really dissatisfied with the car but was waiting for my lease to come to term so we can move forward with the next step. On Saturday me and my husband sat down with sales person XXXX XXXX which I have no complaints about him he goes above and beyond to get us what we want to the best of his abilities. But once it was out of his hands he had his manager come sit with us XXXX XXXX XXXX who offered me a verbal deal with {$0.00} payment for my turn in fee and also verbally stated they would not add the remaining monthly lease payments to my contract if we decided to go through with the car purchase agreement. After discussing monthly payment with Mr.Marshall he couldnt bring it lower to what we wanted so thats when we met XXXX XXXX XXXX XXXX where we settled and met half way on a monthly payment we would be able to pay {$950.00}. And the deal we agreed to was {$960.00} a month. After that, no one discussed the APR % with us and made us paid DMV fees and put insurance on the car Upon meeting with the finance manger XXXX XXXX she rushed through our paper worked explained everything very fast she didnt take her time it seems like she just wanted to get out of that place. When I asked about the APR she told me it was thats rate due to the the amount of months we are financing for. Would she had told me the rate percentage prior to having us pay DMV fees and add car to insurance we would of walked away. Meanwhile we were at the dealership with a XXXX old baby for several hours. When we went to her office to sign paper work the lights were turned off in her office which is very unprofessional again rushing us saying sign here, sign here, sign here in other words telling us to hurry up and get the heck out of there. Upon coming home and reviewing my contract I came to notice that the remaining payments to my lease were added to my contracted in the amount of {$6300.00} which made sense to why we were being rushed out of there its like something was being hidden and they didnt want us to catch it. Mind you I have a XXXX old baby I havent slept in XXXX days thinking of how sneaky this was. $ XXXX might not seem much to those managers that helped us on Saturday but I have XXXX kids that I have to feed and provide to, and $ XXXX can come a long way for my kids and their necessities. Now Im coming to you to see how we can rectify this issue as I am truly dissatisfied and upset with how all of this played out. Ive also reached out to XXXX XXXX XXXX office and put in a formal complaint. I was advised to send the General manger an email directly to see how we can resolve this matter. Before they step in. Please feel free to contact me directly or email me. I would truly appreciate your time and help on how we can go about this situation. 

Thank you, XXXX

Company response to consumer: Closed with explanation