Consumer complaint received 2024-08-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Shellpoint Partners, LLC
State: WV

Complaint narrative:
After falling ill, income has dropped. Specialized Loan Servicing was my mortgage servicer but the communication that was received made it seem like the same was changed to Shellpoint which was only going to be payment processor. Now it seems the company name is Shellpoint Mortgage. In XX/XX/year> XXXX pymts were stopped without any notice. At the time was XXXX was attempting to work with SSXXXXI which was denied but currently in reconsideration. My mortgage payments are increasing due to mortgage insurance and taxes that are making it difficult to pay currently with one income. Im attempting to apply for modification and the documentation request from Shellpoint seems unfair. The following is documentation needed to be considered for modification. I dont know reasoning for some of documentation it doesnt pertain to my home. The Borrower Assistance Form application states that I didnt need any documentation for loss of income. 

. Once you have sent us all forms and documentation, we will conduct our review and your Single Point of Contact, XXXX XXXX, will tell you if any additional documents may still be needed. Once we have everything from you, your application will be considered " complete '' and ready for a decision. You will receive written notification of our decision. 
Document Type + Status XXXX Complete Bank Statemen -Not Complete Last month statement was completed uploaded Borrower Assistance Form-Complete Buyers Proof of Funds Not Received Contract Not Received Dodd-Frank Certification FormPending Review A HOA Dues Not Received HUD-1 Not Received Listing Agreement Not Received MLS Listing Not Received Pay Stubs Not Complete * Last months uploaded Website states for LOSS Mitigation. Q3 - What paperwork do I need to send you so I can get a loss-mitigation evaluation ( also called a " workout '' )? 
Answer : Here 's a list of the basic documents we need to take you through our loss mitigation process. Note : Depending on your specific situation, we may need other documents as well : IRS Form 4506-C ( Request for Copy of Tax Return ). Complete and sign. You can download this form from our website. 
Two paystubs. Do you earn a paycheck? If so, provide copies of your two most recent paystubs that show year-to-date earnings. 
Profit/loss statement. Are you self-employed? If so, provide a copy of your most recent quarterly or year-to-date profit/loss statement. 
Bank statements. Send us a copy of your two most recent personal bank statements for all of your bank accounts. 
Include a letter that explains any non-paycheck deposits or transfers of {$1000.00} or more in the last six months. 
HOA dues. Provide proof of payment for any homeowner association dues. 
Don't wait until you have every document in hand before you start sending items to us-start by sending us what you have. Call our Customer Care Team at XXXX for instructions on uploading ( electronically sending ) documents to us. 
After we receive your documents, we'll assign one of our trained mortgage professionals to you as your single point of contact ( SPOC ) during your loss-mitigation evaluation. Your SPOC will work closely with you to develop the best possible solution for you and your family.

Company response to consumer: Closed with explanation