Consumer complaint received 2025-11-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Of I am writing to express my most profound disappointment, outrage, and grave concern regarding the abrupt, unilateral, and utterly reckless closure of my long-standing Chase business checking account. This action was taken without any prior notice or substantive explanation, and it has created an immediate, critical, and entirely avoidable financial crisis for my business operations. 
CRITICAL FACTS AND THE IMMEDIATE DAMAGE CAUSED 1. NO ADVANCE NOTICE : Chase Bank closed my business/personal account without any prior communication or warning. This egregious lack of courtesy and professional conduct is unacceptable, particularly for a relationship spanning XXXX years. 
2. IMPENDING FINANCIAL DISASTER : The account closures were executed while I have multiple, scheduled, and pending business bill payments and vital automated clearing house ( ACH ) withdrawals set to be processed. By failing to provide notice, Chase has effectively engineered a situation where my business will incur immediate and severe negative consequences, including : Overdraft/Returned Item Fees from other banks and creditors. 
Late payment penalties and potential interest accruals with vendors. 
Damage to my business credit profile and standing with financial institutions. 
3. WITHHOLDING OF CAPITAL : Chase has stated that the remaining funds will be returned via a paper check, which will take an unacceptable and debilitating 2 to 3 weeks to arrive. This constitutes an unjustified and protracted seizure of my working capital, paralyzing my ability to manage my finances and meet contractual obligations. 
4. LACK OF ETHICAL JUSTIFICATION : Your representatives repeatedly refer to the Deposit Agreement as justification for this action. While I acknowledge the existence of such terms, I emphatically state that implementing them in this mannerwithout a demonstrable, pressing, and documented risk to the bankand with the clear knowledge that it will trigger a financial collapse for a loyal, long-term customer, is unethical, egregious, and a gross violation of the implied covenant of good faith and fair dealing. 
DEMAND FOR IMMEDIATE EXPEDITED RESOLUTION Before I am forced to escalate this matter to regulatory bodies ( including the Office of the Comptroller of the Currency ( OCC ) and the Consumer Financial Protection Bureau ( CFPB ) ) and seek legal counsel, I demand the following expedited actions : 1. IMMEDIATE REASON FOR CLOSURE : I require a detailed, documented, and specific explanation as to the exact risk assessment or activity that allegedly triggered this closure. I maintain that I have not engaged in any fraudulent, illegal, or high-risk activities that would legitimately enable such a drastic action. 
2. EXPEDITED FUND RETRIEVAL : You must bypass the standard 2-3 week paper check process and immediately initiate an expedited transfer of my remaining business capital. This must be done via a wire transfer or cashiers check available for immediate pickup, executed within 48 business hours of this communication. 
3. COURTESY FOR PENDING OBLIGATIONS ( MINIMUM EXPECTATION ) : At the absolute minimum, Chase had the professional and ethical obligation to offer the courtesy of transferring the funds out of the account immediately prior to its closure. Your failure to do so demonstrates a deliberate indifference to the financial well-being of your customers. 
PROFESSIONAL CONDUCT AND CUSTOMER HISTORY For XXXX years, I have maintained a consistent relationship with Chase. Only recently, over the past year, has the quality of customer service deteriorated to a point where I have encountered repeated instances of disrespectful, unhelpful, and contradictory customer service representatives. This current action is the culmination of a systemic failure in the bank 's internal processes and a shocking demonstration of corporate indifference. 
The question remains : Why would Chase Bank disable a burden-free account and paralyze a customer 's business if the customer has done nothing to compromise the banks security or integrity? The answer is clear : the process is flawed, the decision is unjustified, and the execution is unprofessional. 
I expect an immediate response from an XXXX decision-maker who has the authority to effect the transfer of funds, not another reference to the standard deposit agreement. The time for standard customer service procedures is over.

Company response to consumer: Closed with explanation