Consumer complaint received 2024-12-29 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Portfolio Recovery Associates, LLC
State: VA

Complaint narrative:
I am writing to file a formal complaint regarding inaccurate credit reporting by PORTFOLIO RECOV ASSOC related to my credit report. 

The account in question is being reported with a last payment date, but there is no corresponding payment history for that date. This discrepancy is misleading, and it violates my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). Below are the details of the issue : The debt collector has reported a last payment date, but when reviewing the payment history, this date is not included as part of the documented payment history. 
The lack of accurate and consistent payment history creates a misleading or incomplete representation of my creditworthiness and is damaging to my credit score. 
As a consumer, I am entitled to accurate information on my credit report under the FCRA, which requires that all information reported to credit bureaus be complete, accurate, and verifiable. Specifically : FCRA Section 605 mandates that only accurate information can be reported to credit bureaus. 
FCRA Section 623 ( a ) ( 1 ) requires that furnishers of information ( in this case, the debt collector ) report accurate information, including complete payment histories. The failure to accurately report the payment history violates this section of the FCRA. 
FCRA Section 1681i entitles consumers to dispute inaccurate information and requires credit reporting agencies to investigate and correct or remove any inaccurate or unverifiable information. 
FDCPA Section 1692e prohibits debt collectors from making false representations about the status of a debt. The debt collector 's failure to include the corresponding payment history with the reported last payment date may constitute a violation of this provision. 
Requested Action : I respectfully request that the CFPB assist in ensuring that the debt collector complies with applicable consumer protection laws and that my credit report be updated to reflect the following : Deletion of the debt from my credit report due to the inaccurate and incomplete reporting of the last payment date without the corresponding payment history. The lack of verification and substantiation of this information renders the debt unverifiable under the FCRA. 
If deletion is not possible, I request that the credit reporting agencies conduct a thorough investigation and require the debt collector to provide a complete and accurate payment history, including a valid last payment date, in compliance with the FCRA. 
I have already attempted to resolve this matter directly with the debt collector, but they have failed to correct the discrepancies or provide adequate clarification regarding the inaccurate reporting. 

I am requesting that the CFPB investigate this issue and ensure my consumer rights are upheld in accordance with the FCRA and FDCPA. If this issue is not addressed in a timely and satisfactory manner, I will consider taking further legal action, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and seeking remedies under the law. 

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

Company response to consumer: Closed with explanation