Consumer complaint received 2021-01-04 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
my monthly complaint i resived a call from my bank mortgage company and they started to increased since last month they keep claiming. I owed them money they im behind 2 months I asked to tell me when or where but they don't know this lady XXXX where really rude when I asked why she keeps calling my number and leaving so many massages like I was calling her she didn't like it again I asked tell me where is the shortest she said to give her my email I don't have one but my wife does they do have it but she is trying vto get me all worked out this shellpointmorgage company got my account from XXXX  XXXX XXXX and following the same lies and different ways to charge for money I don't owned them they keep doing it I been making complamy about this but they keep sending me same papers then when this lady hang up the call I call again to see why this company shellpoint mortgage company to see why they keep saying the same but not proved then I talked to XXXX she told me she is trying to help me ok I said but she said same thing that they will send me all the paper and I will look for where and when I'm late they can't say it but they know I'm late I asked i think if you say I'm late you nave to proved it not yes say you have to find out where is the mount you owned in the past I have send them few different mount but I can't go and send them if they keep changing the mount back again the girls XXXX she made the effort to look a little more and she help me that's XXXX and this month we are in at the beginning XXXX they says I owed them it now kaily say the same thing as XXXX I tell her that with all this complaint I learned that on 2015 when I got my loan modification my payments where XXXX something like that but then after 3 months of the same year XXXX  XXXX XXXX increased to more than 1500 I call them but they claimed it was an escrow for what I understood the escrow adjusted every last month of the year they have got more than {$150000.00} dollars added to my loan for escrow insurance and different payments from companies their lawyers court fees all that was included so I was going to start fresh with my loan XXXX  told me that she saw in that and that was the issue and since that day I owed them even that every end of the year they adjusted the escrow and insurance how come my monthly payments has increased since that year even that my insurance and taxes where not that high she tell me that's why I have {$900.00} or more in late fees I don't get it this company is owned by XXXX XXXX  but they don't take responsibility of that they are d6 taken advantage of people again they wanted to charge for their own mistakes XXXX say it the other company XXXX  XXXX XXXX records she see they did screwed me up and she it's ok with it but last time I taro some one on costumers service they say same about XXXX XXXX  fault so they keep making mistakes and I'm to blame for

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation