Consumer complaint received 2025-12-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Here is the letter I sent to my bank, JP Morgan that outlines the situation. They have denied my claim and have told me to contact the company. But the company is a fraudulent company, and they no longer exist and there is no one for me to contact to argue the issue. Chase bank has not done proper due diligence into this company and refuse to provide me the money back, as per their insurance to their clients. I never received my product. The tracking number the company provided was a hoax, tied to no actual delivery company. I received only a post card ( similar to other clients who documented the same experience on XXXX ) but not XXXX single piece of furniture. 
XXXX  I am writing a detailed letter to outline the fraudulent situation I have experienced and to also document how Chase XXXX department is failing to do their due diligence and to protect their clients. In fact, the lack of business integrity in performing research on this company is supporting these criminals. 

On XX/XX/year>, I purchased home furnishing on the website XXXX for the amount of XXXX USD. The website looked credible and when Chase XXXX sent me a text message about potential fraud, I confirmed that I was trying to submit a payment, because the website looked legit. After payment, I waited XXXX weeks to receive the packages, but nothing came. XXXX did send me a confirmatory email with a United States tracking number and their website said the package was in transit. It didnt say where or how long it was going to take. This made me nervous, but I hoped it would arrive. 

A couple of days later I received a post card. There was no package. I tried to go back to the website via the email confirmation, but the website was taken down and the tracking number also disappeared. 

I did a website search of XXXX and found complaints from other buyers having a similar experience. They had all been scammed and never received any future. But they did say that their banks reimbursed them. 

On XX/XX/XXXX, I filed a claim requesting as this company is a fraudulent scheme. But on XX/XX/XXXX, the reimbursement was reversed and the claim rejected. 

Chase Claims Adjusters Inadequate Due Diligence- I have been told that the XXXX feels that the company has provided adequate information on delivering the materials for the following : There is a tracking number associated with the delivery confirming the delivery Please provide me proof that you can see the movements of this tracking number and the size of the package. 

The only thing I have received was a post card. 

As per the previous pictures I sent in, other buyers only received a post card as well. 
Chase Claims Lack of Due Diligence- they choose to ignore proof from other users or research other users experience. Its not I alone that is experiencing fraud. 
I am also attaching a photo from a reputable delivery tracking service XXXX where is states that my package of furniture still has not been delivered. 

I request that an XXXX come to my house and see that no furniture has been delivered. 

Chase XXXX Customer Service Dismissal : I have called Chase Claims office at XXXX times now and in those conversations, they said for me to just upload more pictures. The lack of assistance on how to provide additional information and compassion to protect clients assets is lacking in this department. They are inadequately trained to provide assistance in providing next steps and were happy to read from a script and close the claim quickly. 

They also have told me that its now for me to call the store and dispute the charge with them. Its as if they did not even listen to the facts, that this company XXXX is a scam and doesnt exist. 

Do you really think a scamming company like this is going to reimburse me? 
How do I dispute with a store that does not exist? 
How has Chase Claims been able to confirm with the store that my delivery has been shipped and received if there is no website, email or phone number? 

Chase Claims Lack of Due Diligence- There is misalignment or lying going on. How is the claim XXXX able to confirm details of the package delivery, when there is no website, email or phone to call. 

For the loyalty I have provided Chase as a client for over 20 years, you think there would be some loyalty to their clients and assistance them fighting fraudulent companies. 
I request that Chase Claims reopen the file, do their proper research into the company and reimburse me the money I am owed under the insurance provided to Chase clients. 

Best, XXXX XXXX

Company response to consumer: Closed with explanation