Consumer complaint received 2026-05-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IN

Complaint narrative:
About 6 or 7 years ago Bank of America sent me a credit card with only a {$500.00} limit can you believe that in XXXX my son died so right after that I decided I'm going to start working on paying all my credit cards off the first one I paid off was Bank of America but I didn't use it for I don't know year maybe a year and a half then I got a letter from them and I forgot the exact words that were said in the letter but they we're letting me know they were discontinuing my credit card they gave me about a list of five whatever but reading between the lines you could tell it was because I was not using my card I had no balance on it. I was so hurt because I was so proud to pay off a credit card and that was a littlest one I even owed cheap as they are. Now in the last two or three years every couple of months I'm getting an offer for XXXX penalty XXXX annual fee zero introduction APR for me to get a card with them and it would be good until XXXX from Bank of America. I was so upset maybe it was about a month ago I called the number that was on that offer and I talked to a lady and then transferred to another person and I told him the story that I just told you above and I told them my exact words were I don't ever in my life want to get a offer to get one of their credit cards because I would never get one of those credit cards because of the way they treated me as a customer and I wanted them to stop sending it to me meaning the offer else I was going to report them for spam and harassment I can't even tell you how mad I was but I was very mad and today I get another one from Bank of America I want this to stop I feel like I am getting harassed. I just did a search on XXXX I forgot what words I use I was trying to get where I could report them and stop them from sending me information about me trying to get a car so please whoever reads this can you please do something for me it's a bad company I just I I just respect him so much for the way I was treated I'm a good paying customer and they treated me like XXXX XXXX XXXX XXXX and I want it stopped please get in touch with their CEO or somebody to make them take me off their list I even told the girl on the phone that day take me off the list and that I hope when I was talking to her that I was being recorded so she could send it upstairs wherever it needs to go so they know how upset I am and here I am getting them again so please help me get rid of them out of my life because every time I see it all that does is hurt me as a human being trying to take care of my bills and my son had just died and I paid off with credit cards and they're harassing me that's how I feel every time they send me one their money hungry grubbers I wouldn't take a credit card from them if they gave it to me free with a XXXX dollars on it so tell him that please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief