Consumer complaint received 2026-03-31 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: Mortgage Research Center, LLC
State: TX

Complaint narrative:
I am filing a complaint regarding significant delays and mismanagement of my VA home loan appraisal process, which has caused financial harm and prevented closing. My closing was originally scheduled for XX/XX/year>, after going under contract on XX/XX/year>. The appraisal was ordered on XX/XX/year>, and the appraiser inspected the property on XX/XX/year>. Despite having nearly four weeks before closing, the appraisal was not completed in a timely manner. On XX/XX/year>, the lender spoke with the appraiser and provided guidance, which was not followed. As the closing date approached, the lender did not take effective action to resolve the delays or escalate the issue. On XX/XX/year> ( the scheduled closing date ), I was informed that the appraiser was still having issues properly classifying the property. At that point, the lender had not resolved the issue and had allowed the appraisal process to fall behind schedule without enforcing deadlines or pursuing reassignment. On XX/XX/year>, a VA ticket was submitted regarding the appraisal. On XX/XX/year>, I provided additional information to assist with property classification, and the lender indicated they could proceed. However, no meaningful progress occurred. On XX/XX/year>, I was informed that the VA had contacted the appraiser and gave a 24-hour deadline to respond. Despite this, the appraiser remained unresponsive, and the lender continued to wait rather than taking alternative action. On XX/XX/year>, I reached out again due to lack of communication. The lender confirmed they were still waiting on the appraiser. Multiple days passed without updates or resolution. On XX/XX/year>, the buyers agent also contacted the lender for an update as the extended purchase agreement deadline was expiring, but no timely response was provided. On XX/XX/year>, the appraisal report was finally deliveredover 30 days after inspectionand contained multiple issues, including errors and a valuation below the contract price. I initiated a Reconsideration of Value ( ROV ) ; however, the VA can not proceed with the ROV until the lender issues the Notice of Value ( NOV ). Despite being advised that the NOV would be completed within 48 hours, the lender has again returned to the same appraiser for additional clarification. As of XX/XX/year>, I have been informed that the appraiser is not responding, and the process remains stalled. These delays have resulted in direct financial harm. My rate lock has already required an extension, increasing my discount fee from {$220.00} to {$710.00}. The new lock expiration is XX/XX/year>, which is only a short extension period and does not reasonably allow enough time to close, especially with a holiday occurring during that timeframe. I requested a longer extension ( such as a standard 30-day extension ), but was informed that this was not an option. Given the ongoing delays outside of my control, I am concerned that additional extensions will be required, resulting in further increased costs. The lender has failed to effectively manage the appraisal process, enforce timelines, or take decisive action such as reassignment when it became clear the appraiser was not performing. This situation has been ongoing for over a month and continues to delay closing without resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation