Consumer complaint received 2026-05-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with additional add-on products or services purchased with the loan
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MA

Complaint narrative:
TOYOTA EXTENDED WARRANTY CANCELLATION REFUND CHECK MAILED TO WRONG ADDRESS. CHECK APPEARS TO BE LOST. VEHICLE SERVICE AGREEMENT : XXXX On XX/XX/XXXX, we bought a XXXX XXXX XXXX from XXXX XXXX in XXXX, MA. We financed part of the purchase with Toyota, who used XXXX bank for the financing. We were sold an extended warranty ( Vehicle Service Agreement or " VSA '' ) for {$4900.00} during the purchase and immediately regretted it. We cancelled the Vehicle Service Agreement ( VSA ) the next day, XX/XX/XXXX. On XX/XX/XXXX the refund check was mailed from Toyota Financial Services ( TFS ) to XXXX Bank. TFS used the address for XXXX XXXX shown on their XXXX : XXXX XXXX XXXX XXXXXXXX, OH XXXX. Although XXXX owns this XXXX XXXXXXXX, it is not the correct XXXX XXXX to send payments, according to XXXX XXXX. XXXX weeks later, on XX/XX/XXXX, I verified with TFS : - the check was mailed XX/XX/XXXX - it was check number # XXXX - the check was sent via XXXX to XXXX. XXXX XXXX XXXX, OH XXXX - if the check is lost or sent to the wrong address, I should have XXXX XXXX XXXX TFS with the correct mailing address. That same day, XX/XX/XXXX, I verified with XXXX XXXX : - the check has not been recieved, or scanned into the system- the check was not sent to the correct address for payments - they do NOT call Toyota to supply mailing addresses. Toyota must call them to request it. XXXX advised a stop-payment on the check and that it be sent to the correct address., They provided an overnight address for the mailing of the check : XXXX XXXX, XXXX XXXX : XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, XXXX XXXX XXXX, IN XXXX Also on XX/XX/XXXX, I called Toyota Brand Engagement ( XXXX ) and spoke with XXXX to escalate the case and hope to have Toyota reissue the check and overnight to the correct address. I was informed issues with Warranty Agreements are handled only by TFS so they transferred me, but provided me with a case # XXXX. TFS said they could not call XXXX for the correct address. They have to use the address on the service agreement. But if I wanted, they would issue a stop-payment on the check and re-issue another and I'd have to give it at least another 30 days. They could not send overnight. I asked for a supervisor and was transferred to XXXX, a TFS supervisor. After a lengthly conversation, she said they would not call XXXX to request the correct address because " there are XXXX XXXX lenders and we can't be expected to contact them for the consumer, when it's in the consumer 's interest to sort the situation out. '' She said if I provided them with the correct mailing address she would reissue the check, but if I wanted it sent to the overnight address this is how it works : She stated that if I provided a corrected mailing address, they could reissue the check. However, she explained the process would still take considerable time because the refund checks are produced by a third-party vendor. According to XXXX : - The third-party vendor cuts the check and mails it to Toyota - Toyota then forwards the check to the provided address - This process alone takes approximately XXXX weeks before Toyota even receives the check - After that, XXXX must receive and process the payment before applying it to our loan balance As a result, this issue could continue for several more weeks. The reason for this complaint is simple : Every single day this drags on, we are paying interest on a warranty that was cancelled almost immediately and is no longer valid. Additionally, we are paying a higher interest rate on our entire loan because we are currently unable to refinance through our credit union until this {$4900.00} refund is properly applied to the balance. Attempting to refinance before the refund is processed risks creating yet another complication regarding the missing refund funds. This situation was created entirely by Toyotas refund handling process, yet the financial burden is being placed on us as consumers. At the time of purchase, the finance representative, XXXX at XXXX Toyota told us that the warranty could be cancelled at any time for a refund. We specifically asked whether cancelling the next day would result in any charges, and we were told it would not. However, we ARE being charged in the form of daily accruing interest while Toyota and TFS continue delaying resolution of this issue.

Company response to consumer: Closed with explanation