Consumer complaint received 2024-11-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Freedom Mortgage Company
State: CA

Complaint narrative:
Subject : Complaint Against Freedom Mortgage for Inaccurate Reporting and Failure to Inform Regarding Forbearance Coverage Gaps Dear CFPB, I am filing this complaint regarding Freedom Mortgages failure to accurately report my account status to XXXX and its lack of communication regarding gaps in forbearance coverage, which has caused significant harm to my credit and financial standing. 

Background : My account was approved for a forbearance period from XX/XX/XXXX to XX/XX/XXXX. 
I proactively contacted Freedom Mortgage in XXXX and early XX/XX/XXXX to discuss extending the forbearance. However, I was advised to call back toward the end of XXXX to request an extension. 
A new forbearance was approved from XX/XX/XXXX to XX/XX/XXXX, but I was not informed that my account would not be in forbearance for XX/XX/XXXX during this process. 
Issues Failure to Inform About Gaps in Forbearance : At no point during my communication with Freedom Mortgage was I explicitly informed that there would be a gap in forbearance coverage for XX/XX/XXXX. 

Had I been informed, I would have : Made necessary arrangements to pay any dues for XX/XX/XXXX. 
Brought the account current to avoid any derogatory reporting. 
Adjusted my plans accordingly to avoid negative credit impacts. 

Inaccurate Reporting to XXXX : Freedom Mortgage reported my account to XXXX as NOT in forbearance for XX/XX/XXXX, which is inaccurate and misleading given the circumstances and discussions around my extension request. 
This derogatory reporting has negatively impacted my XXXX XXXX and, consequently, other financial accounts tied to my creditworthiness. 

Inconsistent Communication Processes : Despite my early calls in XX/XX/XXXX to initiate an extension, Freedom Mortgage insisted on delaying the process until late XX/XX/XXXX. This delay left insufficient time to manage potential gaps in forbearance coverage. 

No Opportunity to Mitigate the Situation : I was not provided an opportunity to address any dues or bring the account current before the new forbearance began. The lack of transparency from Freedom Mortgage directly contributed to the derogatory reporting. 

Impact The inaccurate reporting and lack of clear communication have : Damaged my credit score, affecting my ability to secure favorable terms for other financial accounts.

Caused unnecessary stress and financial difficulty as I try to resolve this issue.

Resolution Attempts I have contacted Freedom Mortgage multiple times to dispute this issue and request a correction with XXXX, but my efforts have not been successful. 
Freedom Mortgage has failed to take responsibility for the miscommunication or rectify the inaccurate reporting. 
Enclosed, I have included : 1. Relevant credit report entries showing the derogatory reporting for XX/XX/XXXX. 
2. Copies of forbearance approval letters for XXXX XXXX and XXXX XXXX XXXX 

Thank you for your attention to this matter. I hope for a prompt resolution that addresses the harm caused and prevents similar issues for others in the future. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation