Consumer complaint received 2025-08-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS

Complaint narrative:
I am filing a formal complaint against XXXX XXXX XXXX XXXX XXXX XXXX ) for knowingly and willfully reporting inaccurate, misleading, and unverifiable information regarding a closed and repossessed auto loan. Despite repeated disputes, XXXX  has failed to correct errors, validate the alleged debt, or provide any of the federally required documentation. This has caused ongoing and compounding damage to my credit profile.

1. FCRA 611 ( 15 U.S.C. 1681i ) Dispute Rights If the completeness or accuracy of any item of information is disputed the agency shall, free of charge, conduct a reasonable reinvestigation CFPB Regulation V ( 12 CFR 1022.43 ( b ) ( 2 ) ) Disputes via Authorized Agent or Electronic Means A CRA shall not require a consumer to provide more personal information than is reasonably necessary to investigate the dispute. 
Using a portal or email = sufficient Key violations include : 1. Repeated Misreporting of Status Codes XXXX XXXX continues to report the account as CO ( charge-off ) and R ( repossession ) months after the vehicle was repossessed in XX/XX/year>. This is improper and creates the illusion of ongoing delinquencies, inflating credit damage and violating FCRA 623 ( a ) ( 1 ) ( A ) and Metro 2 guidelines.

2. Reporting the Account as closed After Repossession XXXX XXXX reported the account as current or with active updates after the vehicle was taken, suggesting the account was still open or being paidthis is false and deceptive reporting. 
XXXX. No Notice of Sale, No Deficiency Letter, No IRS 1099-C I never received : A Notice of Sale required by UCC 9-611 A Deficiency Letter or post-sale accounting ( UCC 9-616 ) A 1099-C tax form ( as required under 26 USC 6050P ) despite ~ {$18000.00} charged off 4. No Documentation Provided During Dispute Investigations All disputesfiled via XXXX, CFPB, and directly with XXXX met with vague verified or we disagree responses, but no legal or verifiable documentation. XXXX has yet to provide : Proof of sale ( date, location, buyer, ledger ) Proof of mailing for sale notice ( certified/tracked ) Post-repo deficiency accounting Signed security agreement or contract IRS XXXX Compliance with XXXX XXXX XXXX XXXX XXXX No Consumer Consent for Collection or Third-Party Transfer I do not consent to the sale, assignment, or collection of this disputed debt by any third party. Continued reporting or assignment without my consent violates FCRA 604 ( a ) and FDCPA 809 ( b ). 6. Systematic Failure to Investig
ate Under FCRA Under FCRA 611 ( a ) and 623 ( b ), NFCU must correct or delete unverifiable data. They have failed to do so. Despite ongoing errors and my disputes, they continue to report the same inaccurate info, demonstrating willful noncompliance.

7. Hardship Ignored Prior to Repo In early 2024, I informed a customer service agent I had lost my job. XXXX XXXX had a hardship program at the time, but I was explicitly told I could not be referred to it. This may constitute a UDAAP ( Unfair, Deceptive, or Abusive Act or Practice ) under 12 U.S.C. 5531 and an ECOA violation.

8. No Consent for Repo Location The vehicle was taken from a repair shop, not from active use. I was not notified or given a chance to retrieve, redeem, or reinstate before sale.

Summary of Violations FCRA 623 ( a ) ( 1 ) ( A ), 611 ( a ) ( 5 ), 604 ( a ), 623 ( b ) ( 1 ) ( D ) FDCPA 809 ( b ), 807 ( 8 ) UCC 9-611, 9-616, 9-614 IRS 26 USC 6050P Dodd-Frank 1031 ( 12 U.S.C . 5531 UDAAP ) I am not acknowledging any liability or ownership of the alleged debt. I do not waive any rights and explicitly reserve the right to pursue legal remedies. Any response from XXXX XXXX that does not include full documentation should not be considered valid or acceptable under the law. 



I respectfully request : XXXX deletion of this tradeline from all CRAs No further collection attempts or transfers of the account Full documentation or written admission that it no longer exists Restoration of my credit score and rights as a consumer This complaint is submitted solely for the purpose of resolving inaccuracies and protecting my consumer rights under federal law. Nothing in this submission should be interpreted as an admission of liability, responsibility, ownership of any alleged debt, or agreement to any terms or representations by XXXX XXXX XXXX XXXX ( XXXX ). I explicitly reserve all rights, including the right to dispute, deny, or legally challenge any claims made by XXXX now or in the future. This complaint XXXX not be used against me in any court proceeding. I am filing a formal complaint against XXXX for knowingly furnishing false, misleading, and unverifiable information regarding an auto loan account that was repossessed in XX/XX/year>. Despite being charged off, XXXX XXXX continues to report the tradeline with XXXX CO ( charge-off ) and R ( repossession ) codes on a monthly basis, giving the false appearance of recurring delinquencies and damaging my XXXX XXXX. This violates FCRA 623 ( a ) ( 1 ) ( A ) and Metro 2 guidelines. No post-repossession documents were provided to me, including : A certified Notice of Sale or right-to-redeem ( UCC 9-611 ) Post-sale accounting statement ( UCC 9-616 ) IRS Form 1099-C , despite a charge-off of over {$18000.00} ( 26 USC 6050P ) Any evidence of default, signed agreements, or XXXX information XXXX XXXX has continued to report a balance of {$18000.00} after charge-off , which may constitute deceptive credit reporting and collection practices. I have disputed this account multiple times with XXXX, CFPB, and XXXX, and every time the status was returned as verified or updated with no evidence attached. This violates FCRA 611 and 623 ( b ) ( 1 ) ( D ). The account has also been misrepresented as current at times, despite repossession. These are knowingly false data points. Furthermore, I notified XXXX of financial hardship in early 2024 and was told no assistance was available, despite reports of hardship programs at the time. The vehicle was then repossessed from a repair shop, not from my possession, without providing a reasonable opportunity to cure or redeem the vehicle. This behavior XXXX fall under XXXX violations ( XXXX XXXX ) and XXXX also raise XXXX compliance XXXX. I explicitly do NOT consent to any third-party collection, sale, or transfer of this disputed debt. Per FCRA 604 ( a ) and FDCPA 809 ( b ), this account must not be shared, assigned, or collected upon without my documented consent which has never been provided. I am not obligated to accept any resolution from XXXX unless it includes all of the following documentation : Repossession sale receipt and deficiency breakdown ( UCC 9-616 ) Certified sale notice ( UCC 9-611 ) IRS Form 1099-C or written explanation Full Metro 2 audit trail and payment history Verification results used by Experian, TransUnion, and Equifax FCRA 611 ( a ) ( 5 ) ( A ) and 623 ( b ) ( 1 ) ( D ) require deletion of any tradeline that can not be verified within 3045 days. Willful noncompliance may entitle me to damages under FCRA 616. Therefore, I demand : 1. Immediate and permanent deletion of this tradeline from all CRAs XXXX. Written confirmation via email that XXXX will not sell, assign, or collect this account XXXX. A statement confirming all required documentation is either included or unavailable 4. Credit score recalculation upon deletion Submission is made via CFPB portal only This complaint/document does not waive any rights Also is not admission to any financial obligation, contract, or claim.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief