Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I am filing this formal complaint to the Consumer Financial Protection Bureau ( CFPB ) regarding multiple inaccurate, misleading, and unverifiable entries appearing on my credit report. These include erroneous addresses, invalid charge-offs and collections, and unauthorized hard inquiries. These issues are causing unjust harm to my creditworthiness and violate multiple provisions under the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). I am requesting a full reinvestigation, immediate deletion of the inaccurate information, and enforcement of my rights under federal law. Below I have listed the items individually with their respective law violations and explanations : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$4500.00} Law Issue : FCRA 1681i ( a ) ( 1 ) ( A ) Failure to ensure maximum possible accuracy and to verify accuracy upon dispute Story : This account is being reported as a charge-off with a high balance ; however, I have never received any notice of default or proper validation of this debt. The furnisher has failed to provide sufficient documentation proving this debt belongs to me. I request full investigation and verification. 

XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$960.00} Law Issue : FCRA 1681s-2 ( b ) Furnishers duty to investigate disputed information Story : I previously disputed this charge-off directly with XXXX  XXXX and received no conclusive response. The information remains unverifiable and is damaging my creditworthiness. I request deletion due to inadequate verification. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Chargeoff Date Opened : XX/XX/XXXX Balance : {$720.00} Law Issue : FCRA 1681i ( a ) ( 5 ) ( A ) Lack of verification or reinsertion without certification Story : This charge-off entry is erroneous and appears without valid documentation or proper authorization. I never received billing notices or charge-off details. Please remove or provide full validation under the law. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$2400.00} Law Issue : FCRA 1681e ( b ) Failure to assure maximum possible accuracy Story : This account is inaccurately reported as a charge-off. The amount and status differ from what was communicated by the original creditor. I demand a full reinvestigation and deletion if it can not be verified with original account records. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$1200.00} Law Issue : FCRA 1681i Disputed item unverifiable after reinvestigation Story : This account appears to be reported twice under slightly different creditor names and is inconsistent with my records. No supporting documentation has been provided. I request its deletion for lack of verification. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$160.00} Law Issue : FCRA 1681s-2 Reporting of inaccurate information by furnishers Story : I completed the Self Lender program in good standing and never defaulted. Reporting this as a charge-off is factually wrong and misleading. Please correct or delete immediately. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Chargeoff Date Opened : XX/XX/XXXX Balance : {$2900.00} Law Issue : FCRA 1681i Failure to correct inaccurate information Story : I was enrolled in a financial hardship plan with XXXX and should not have been charged off during the program. Reporting this as a charge-off contradicts my payment arrangements. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$3400.00} Law Issue : FCRA 1681b Permissible purpose requirement Story : I do not recall opening any account with XXXX XXXX  XXXX XXXX No communication or validation has ever been sent. I suspect identity confusion or reporting error and request immediate investigation. 

XXXX XXXXXXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$2100.00} Law Issue : FCRA 1681e ( b ) Accuracy of data Story : This charge-off is inconsistent with my account records. XXXX failed to notify me of delinquency. I demand supporting evidence or deletion. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chargeoff Date Opened : XX/XX/XXXX Balance : {$4500.00} Law Issue : FCRA 1681i No verification upon dispute Story : The XXXX account has not been validated properly. I sent prior disputes and received no verification. Continued reporting without proper proof is a violation of my rights. 

XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Chargeoff Date Opened : XX/XX/XXXX Balance : {$0.00} Law Issue : FCRA XXXX ( b ) Reporting outdated or incorrect account status Story : This account is showing as charged off despite a {$0.00} balance, which indicates it was paid or settled. It is misleading and harmful to my credit and must be corrected or deleted. 

XXXX Inquiry XX/XX/XXXX Law Issue : FCRA 1681b ( c ) ( 1 ) ( A ) Hard inquiry without permissible purpose Story : I never authorized this hard inquiry. I did not apply for any credit with this company on the given date. This inquiry is unauthorized and must be removed immediately. 

I respectfully request the Consumer Financial Protection Bureau to investigate the matters listed above in accordance with the FCRA and FDCPA. I am asking that you compel the credit reporting agencies and furnishers to provide adequate proof of accuracy or permanently delete the disputed information from my credit file. Each of these errors is affecting my financial standing and ability to obtain fair credit. I am asserting my rights under 15 U.S.C 1681i, 1681s-2, and 604, and under FDCPA 809 and 807, and request full compliance from all parties involved. Please assist in holding the furnishers and credit bureaus accountable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief