Consumer complaint received 2024-12-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Wells Fargo XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Tracking Number : XXXX Wells Fargo Case Number : XXXX Dear XXXX, I am writing to confirm my acceptance of the enclosed offer of {$850.00}, along with XXXX  years of credit protection. I have left XXXX voicemails informing you of my decision. Additionally, I spoke with XXXX in your department, who mentioned he would notify you as well. I understand that there is nothing further required from my end. 

Thank you for your assistance. Please expedite the payment process so we can close this matter. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX From : XXXX XXXX XXXX Sent : XXXX XXXXXXXX XXXX XXXX XXXX XXXX To : XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX  XXXX XXXX  Subject : WF XXXX COMPLAINT Dear Wells Fargo Executive Office, I am contacting you to express my ongoing concerns regarding an unresolved matter involving your XXXX . This year alone, I have received more than a dozen mediation letters, all of which I have addressed in a timely manner. After many attempts to seek clarification, I was finally able to speak with XXXX. Regrettably, my previous interactions with your staff were frequently met with unprofessionalism and inadequate assistance. 

XXXX informed me that the accounts in question are attributed to me. However, I have shared account numbers with your representatives that I do not recognize. As your calls are recorded, this can be corroborated. I conveyed the distress I have experienced due to persistent delays and the failure to adhere to established timelines. 

Furthermore, I have been erroneously informed that I possess debts that are not mine. This issue has persisted, with your office indicating receipt of my complaint and a need for additional time to respond. Nevertheless, I have not received any further communication despite my follow-up efforts. For your convenience, I have attached copies of several letters I have received. 

I respectfully request that this matter be resolved promptly, that the mediation be corrected, and that an appropriate offer be issued within the designated timeframe to expedite the resolution of these urgent issues. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX From : XXXX XXXX Sent : Tuesday, XX/XX/2024 XXXXXXXX XXXX  To : XXXX XXXX Cc : XXXX, XXXX XXXX Subject : We need more time to respond to your concerns XXXX Wells Fargo case number : XXXX Account number ending in : XXXX Dear XXXX XXXX XXXX : Thank you for contacting us. We hoped to respond by XX/XX/2024. However, we need more time to complete our research. 

Whats next Well follow up with you by XX/XX/2024. If we need more time, well let you know. 

Were here to help We appreciate the time and effort you took to contact us. If you have questions, you may reach us at XXXX, XXXX XXXX XXXX from XXXXXXXX XXXX. to XXXX XXXX XXXX XXXX. We accept telecommunications relay service calls. 

If there is an attachment to this email and you can not read it, please contact us. 

Sincerely, XXXX XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX For security reasons, please do not respond to this email with any personal or account information. 

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you for your cooperation. 

XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation