Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
In my case, on XXXX XXXX XXXX was partially deposited until XX/XX/XXXX in my Account. 

On XX/XX/XXXX I gave my peer XXXX XXXX from school my card and pin. XXXX recently lost his grandma during XXXX. XXXX is an alcoholic that was abused growing up by dad. XXXX been through some rough times. We all have trauma stories. I just didnt see this in XXXX XXXX he was always sweet and ready to help me with my homework. I gave him my card so that he can go get him a car I know he was going to school and working on himself. I gave up my card and pin because I was working and I have a XXXX. I want to see us all make it and most definitely XXXX. Never in a XXXX years would I have thought he would do this. I only known XXXX for roughly a year. I know he was homeless kind of staying place to place and I was just trying to show support. I gave XXXX my card and pin so that he can deposit his money in my account. I didnt think to question him only because I was extremely busy and I didnt sense anything like this. I owed money on rent and was forced to be homeless during this time ; I definitely didnt have no {$10000.00}. I got move out orders and pass bills. 

Because of this identity theft Navy federal has restricted my account and XXXX XXXX. I need my accounts active this identity theft is causing me mental breakdowns and stress. My children are affected by this identity theft as well we all seeing psychiatrist and therapists. My daughter whom is already experiencing health conditions is really depressed because I cant do certain things for her without my accounts. We are experiencing a lot of pain and suffering. We are law abiding citizens and we have a good XXXX to due diligence in this world. Although we should not have to suffer. We should not have to pay this back. All of my personal information was leaked in a data breach as well. Can you please help me with my case. I am now mindful of my actions far as helping others. 

My vehicle was stolen with all my personal information and including my childrens information in XXXX ssn birth certificates id medical jewelry maybe XXXX worth of XXXX. 
My vehicle was broken into XXXX personal information stolen identity medical cards ssn card My id theft report reference # XXXX My incident report # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Has not responded to taking these accounts off of my credit or they have not unrestricted my XXXX XXXX Or my XXXX  account. 

I have more police reports as well. 


XXXX XXXX XXXXXXXX Is another account I have a problem with. This guy from XXXX deposited XXXX into my account but was actually stolen from another account I believe. I reported this incident with XXXX XXXX XXXXXXXX customer service fraud team.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation