Consumer complaint received 2026-01-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
XXXX XX/XX/year>, updated XXXX XX/XX/year> XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX letter dated XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX The Wells Fargo Claims Assistance Unit made Egregious Errors in the handling of my Claim # XXXX. The Claims Assistance Units slow ( 1 ) response to my multiple inquiries for assistance, ( 2 ) untimely handling of the Claim Recall Process, and ( 3 ) making a major Egregious error on the name of the Beneficiary ( XXXX, XXXX XXXX XXXX, XXXX ) made recover of my {$22000.00} apparently untenable. 

I demand return of my {$22000.00}. The Wells Fargo Customer Service Representatives in the XXXX are incompetent to be handling Wells Fargo Members Claims.

( 1 ) Response to my multiple inquiries for assistance. 

On Monday morning, XX/XX/year> I noticed abnormalities on the Website used for the Fraud. I contacted the Website and was told they did not have the equipment that I ordered. I immediately called XXXXXXXX XXXX Police Department, and started an investigation. 

I then began calling Wells Fargo to request assistance in recalling my {$22000.00}. I spoke to many Wells Fargo personnel in the XXXX ; they all struck me as incompetent to be handling my Claim. Although I told them the facts of the Claim None of them initiated a Claim. 

The first Wells Fargo person that I spoke with told me that the Wire Transfer had been flagged as possible Fraud. I informed him that I had Not been notified, I tried to determine/request who had cleared the flag and released the Funds he told me nothing. 

Whoever removed the Fraud flag made an Egregious error directly impacting on the recovery of my {$22000.00}. Wells Fargo should honor my recall and return my {$22000.00}. 


After speaking with multiple Wells Fargo employees ( I kept getting transferred ) I asked to speak to a Supervisor in the XXXX. I finally spoke to a Supervisor in XXXX. She ( XXXX ) listened to the facts and asked if I had a Claim Number. I told her No ; she checked and told me a Claim had not been initiated. I explained that this was ridiculous, she agreed. After all my discussions, the Wells Fargo personnel were too incompetent to start a Claim. XXXX started Claim # XXXX. 

( XXXX ) Untimely handling of the Claim Recall Process. 

On Tuesday, XX/XX/year> I randomly sent Texts, Email, and Voicemails to the Fraudsters to determine that their website was still active, they continue to respond to me until Wednesday morning. I simply was asking about the updated delivery schedule. Late in the afternoon I spoke to the XXXXXXXX XXXX Police Department, they had made a visit to the location of the Dealership and verified that they were not the Fraudster. 

The Wells Fargo Claims Assistance Unit made an Egregious error in not responding to my multiple requests for help. The Fraudsters were active for more than XXXX Hours after I first reported to the incompetent Wells Fargo Claims Assistance Unit in the XXXX. 

Over the next several days I called and asked for a status of my Claim. The Wells Fargo Claims Assistance Unit provided no information, other than a recall was made. 

The untimely response to my request by the Wells Fargo Claims Assistance Unit directly impacted on the recovery of my {$22000.00}. 

Wells Fargo should honor my recall and return my {$22000.00}.

( 3 ) Making a major Egregious error on the name of the Beneficiary ( XXXX, XXXX XXXX XXXX, XXXX ) On Monday, XX/XX/year> I received a letter ( see enclosure from the Claim Assistance Center dated XX/XX/year>. The letter is additional proof about the incompetence of some members of the Wells Fargo Claims Assistance Unit. 

I went online ( see enclosure ) to verify that the beneficiary of my wire transfer was XXXX, XXXX. I also verified that this was the beneficiary on the Invoice ( see enclosure ). The incompetence that I have been discussing throughout this letter was proven by the direct written correspondence from the Claim Assistance Center letter dated XX/XX/year>. 

XXXX  ; is Categorical and Egregious wrong and states, On XX/XX/year>, you authorized a wire transfer for {$22000.00} for the benefit of XXXX XXXX. This is wrong, inaccurate, and not a statement of fact in the matter. 

I attempted to send a wire Transfer to XXXX XXXX. Wells Fargo flagged the wire transfer as Fraud but released the Fund anyways. 

The errors made by Wells Fargo Claims Assistance Unit are Egregious, Flagrant, and Unprofessional. 

The Errors made the Wells Fargo Claims Assistance Unit directly impacted on the recovery of my {$22000.00}. 

Wells Fargo should honor my recall and return my {$22000.00}. 

XXXX XXXX, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation