Consumer complaint received 2025-08-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Against Wells Fargo Bank , N.A . for Inaccurate Billing Statements and Unwarranted Interest Charges Wells Fargo Bilt Credit Card Account Number : Ending in XXXX Dear Sir or Madam, I am writing to file a formal complaint against Wells Fargo Bank , N.A . regarding a series of significant billing errors. The bank issued a misleading credit card statement for the XX/XX/year> billing cycle which directly led to me being improperly charged interest in the subsequent XX/XX/year> billing cycle.

Here is a timeline of the events : My Wells Fargo credit card statement for the billing cycle ending XX/XX/year>, showed that an automatic payment of {$5900.00} was successfully posted on XX/XX/year>. This led me to believe my account was paid in full and in good standing. 

However, my XXXX XXXX XXXXXXXX checking account statement confirms that this payment was returned and rejected on XX/XX/year>. Wells Fargo had four full days to recognize this failed payment but still proceeded to issue an inaccurate statement on XX/XX/XXXX. 

Because of this misleading XXXX statement, I was unaware of any issue. The subsequent Wells Fargo statement, for the billing cycle ending XX/XX/year>, shows the direct consequence of their error. On XX/XX/year>, Wells Fargo charged me an " INTEREST ADJ-PREV CYCLE PURCHASES '' of {$190.00}.

This interest charge is entirely the fault of Wells Fargo. Had they provided an accurate and timely statement in XXXX reflecting the failed payment, I would have taken immediate action to correct it and would not have been assessed any interest. Their inaccurate reporting created a problem and then penalized me for it.

This practice is deceptive and has caused me direct financial harm. I have since made the payments to bring my account current, but the issue of the unwarranted interest charge and the dangerously inaccurate statements remains.

I request a full investigation into this matter. As a resolution, I demand that Wells Fargo : Immediately refund the {$190.00} interest charge that was applied to my account due to their reporting error.

Provide corrected statements for both the XXXX and XX/XX/year> billing cycles that accurately reflect the payment and interest charge reversals.

Confirm in writing that no negative information related to this incident has been or will be furnished to any credit reporting agencies.

Provide a formal explanation for the system failure that led to this sequence of errors.

I have enclosed copies of the relevant Wells Fargo and XXXX  XXXX XXXX statements that substantiate my claim. I trust the Bureau will investigate this matter thoroughly. 

Sincerely, XXXX XXXX Enclosures : Copy of Wells Fargo Bilt Credit Card Statement ( Billing Cycle XX/XX/year> - XX/XX/year> ) Copy of Wells Fargo Bilt Credit Card Statement ( Billing Cycle XX/XX/year> - XX/XX/year> ) Copy of XXXX  XXXX XXXX Checking Statement ( Period XX/XX/year> - XX/XX/year> )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation