Consumer complaint received 2025-03-11 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: OR

Complaint narrative:
CASE # XXXX ( XXXX XXXX ) My Coinbase account got restricted by their XXXX XXXX  since late XXXX of 2024 after my daughter transferred ( XXXX and XXXX of 2024 ) a large portion of crypto assets into my Coinbase account by using my Coinbase associated phone number under lighting network method. My daughter ( XXXX XXXX XXXX and I have contacted the Coinbase customer service by phone and through live chat countless times to resolve the matter but their constant same answer to me was to wait and my case has been escalated to their specialized team and I STILL CAN NOT sell or tranfer all of my crypto assets and it is nearing over 3 months without any resolutions nor notifiction of any progress of my case from the Coinbase. Right after my restriction on my account, I have update my email on my Coinbase account from XXXX ( since account was closed due to long period of inactive use ) to XXXX and requested to re-send XXXX  emails but they kept informed me that there was no need from my end but to be patience and wait and that my case has been escalated every time my daughter and I contacted them. Also I was notified from the Coinbase by email that my account will be able to sell my crypto asset or transfer into different account on XXXX ( See picture ) but it never happened. My daughter and I kept informed the Coinbase customer service about seeing a notice of XXXX XXXX  on my Coinbase App but they told me not to worry about it but to wait. Today, my son XXXX XXXX XXXX XXXX made a contact with the Coinbase support to resolve the matter on my behalf by requesting another re-send of XXXX XXXX email lettter to my updated email account ( XXXX ) but their answer was still same.In addition, I have even uploaded my goverment issued ID along with live selfie record with my voice authenication by saying XXXX digit numbers on live feed as they requested. CASE # XXXX ( XXXX XXXX ) My Coinbase account got restricted by their XXXX XXXX  since late XXXX of 2024 after my daughter transferred ( XXXX and XXXX of 2024 ) a large portion of XXXX assets into my Coinbase account by using my Coinbase associated phone number under lighting network method. My daughter ( XXXX XXXX XXXX and I have contacted the Coinbase customer service by phone and through live chat countless times to resolve the matter but their constant same answer to me was to wait and my case has been escalated to their specialized team and I STILL CAN NOT sell or tranfer all of my crypto assets and it is nearing over 3 months without any resolutions nor notifiction of any progress of my case from the Coinbase. Right after my restriction on my account, I have update my email on my Coinbase account from XXXX ( since account was closed due to long period of inactive use ) to XXXX and requested to re-send XXXX  emails but they kept informed me that there was no need from my end but to be patience and wait and that my case has been escalated every time my daughter and I contacted them. Also I was notified from the Coinbase by email that my account will be able to sell my crypto asset or transfer into different account on XXXX ( See picture ) but it never happened. My daughter and I kept informed the Coinbase customer service about seeing a notice of XXXX XXXX on my Coinbase App but they told me not to worry about it but to wait. Today, my son XXXX XXXX XXXX XXXX made a contact with the Coinbase support to resolve the matter on my behalf by requesting another re-send of XXXX XXXX email lettter to my updated email account ( XXXX ) but their answer was still same.In addition, I have even uploaded my goverment issued ID along with live selfie record with my voice authenication by saying three digit numbers on live feed as they requested.

Company response to consumer: Closed with monetary relief