Consumer complaint received 2026-06-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CREDIT ACCEPTANCE CORPORATION
State: TX

Complaint narrative:
F INAL CFPB COMPLAINT REQUEST FOR FULL DELETION Issue : Incorrect information on credit report / Improper investigation I am filing this complaint after disputing inaccurate reporting with the credit bureaus and receiving a verification response without proper correction or documentation. The account in question is a CREDITACPT automobile account opened XX/XX/XXXX and reported as of XX/XX/XXXX with the following information : - Balance : {$19000.00} - Highest Balance : {$13000.00} - 54month term - Last payment : XX/XX/XXXX - XXXX reported 90+ day delinquencies- Current status : 120+ days late - Account marked Open This reporting contains material inconsistencies and appears to have been verified without a reasonable investigation as required under 15 U.S.C. 1681s2 ( b ). First, the reported balance of {$19000.00} exceeds the reported highest balance of {$13000.00}. No itemization, deficiency balance calculation, interest ledger, or accounting breakdown has been provided explaining how the balance increased beyond the highest balance. Reporting a balance that exceeds the highest balance without documentation is misleading and inaccurate. Second, the account was opened XX/XX/XXXX with a 54month term, placing contractual maturity approximately XX/XX/XXXX. Despite this, the account continues reporting rolling 120+ day delinquencies through XXXX and into XXXX. Continued delinquency reporting beyond contractual maturity without proper chargeoff classification or updated legal documentation suggests improper reaging and inaccurate reporting. Third, the account remains marked as Open with 100 % balance remaining despite no payment activity since XX/XX/XXXX. There is no clear chargeoff date reflected, no repossession accounting provided, and no documentation supporting continued open status. I previously disputed this information with the credit bureaus. The account was verified without correction, yet I have not been provided : - A copy of the original signed contract - A full payment history ledger - An itemized accounting of the reported {$19000.00} balance - Documentation supporting the XXXX reported 90+ day delinquencies- Documentation supporting continued 120+ day reporting into XXXX Under 15 U.S.C. 1681i and 1681s2 ( b ), furnishers are required to conduct a reasonable investigation and correct or delete inaccurate information. Verifying contradictory reporting without documentation strongly suggests the investigation was automated and not reasonable. Due to these material inconsistencies, I am requesting : 1. Immediate deletion of the entire CREDITACPT account from my credit file ; 2. Removal of all associated late payments and derogatory history ; 3. Written confirmation of deletion ; 4. Documentation supporting any continued reporting if deletion is refused. If this matter is not resolved and the inaccurate reporting continues, I am prepared to : - File additional complaints with the Federal Trade Commission and my State Attorney General ; - Submit supporting documentation for regulatory review ; - Send a formal Notice of Intent to Sue ; and - Pursue civil remedies under 15 U.S.C. 1681n and 1681o for willful or negligent noncompliance. This complaint serves as formal notice that continued inaccurate reporting after dispute may constitute ongoing FCRA violations. I am requesting full deletion of this account and all late payment history.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation