Consumer complaint received 2024-06-23 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Lost or stolen money order — 
Company: General Motors Financial Company, Inc.
State: FL

Complaint narrative:
Title : Complaint Regarding Unresolved Security Transaction with GM Financial Automobile Leasing Trust Description : I acquired a security from an affiliate of GM Financial. XXXX XXXX describes a security as an obligation of an issuer. On XX/XX/year>, I mailed this registered security ( XXXX XXXX XXXX XXXX XXXX XXXX to GM Financial Automobile Leasing Trust, Attn : XXXX XXXX XXXX XXXX VP Corporate Trust Administration. This security was in the form of a money purchase order for the purpose of purchasing a vehicle. XXXX XXXX states an instrument is transferred when it is delivered by a person other than its issuer for the purpose of giving to the person receiving delivery the right to enforce the instrument. 
I subsequently contacted XXXX XXXX XXXX, XXXX, a company that process securities and is the Indenture Trustee for GM Financial, and spoke with a representative who confirmed the security was located and being processed. However, I was not provided a completion time frame. XXXX XXXX states, if tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under simple contract. XXXX XXXX explains that a person not in possession of an instrument is entitled to enforce the instrument if the person was entitled to enforce it before loss and whether it has been lost, destroyed or stolen. By GM Financial and its affiliates receiving the registered security, they have the obligation to enforce the security and tender payment whether its been lost, destroyed or stolen. 
Having received no further correspondence, compensation nor a vehicle, pursuant to XXXX XXXX, I sent several Notices of Default via certified mail to various GM Financial and XXXX XXXX XXXX XXXX XXXX XX/XX/year> : Notice of Default to AmeriCredit Financial Services Inc. XXXX GM Financial Attn : XXXX XXXX XXXX XXXX XXXX  ( Certified Mail XXXX XXXX XXXX XXXX XXXX ) XX/XX/year> : Notice of Default to GM Financial Automobile Leasing Trust , Attn XXXX XXXX XXXXCorporate Trust Administration ( Certified Mail XXXX XXXX XXXX XXXX XXXX ) XX/XX/year> : Notices of Default to XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Certified Mail XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX ) On XX/XX/year>, I received a letter from GM Financial XXXX XXXX XXXX, Customer Experience - Executive Resolution, requesting an account number. 
I wrote a response letter, explained that I had no prior contact with GM Financial about progress on the security or an account, that they have not provided account information and I requested compensation for the security and sent it to : Delivered XX/XX/year> : GM Financial, Attn : XXXX XXXX Customer Experience Executive Resolution, ( Certified Mail XXXX XXXX XXXX XXXX XXXX ) Delivered XX/XX/year> XXXX AmeriCredit Financial Services Inc. d/b/a GM Financial Attn : XXXX XXXX XXXX XXXXCorporate Treasury ( Certified Mail XXXX XXXX XXXX XXXX XXXX ) Despite my correspondence, GM Financial, XXXX XXXX, sent repeated requests for an account number on XX/XX/XXXX and XX/XX/year>, without addressing my initial concerns for compensation. 
I sent Notices of Demand for the return of my security due to non-compensation to : Delivered XX/XX/year> : AmeriCredit Financial Services Inc. d/b/a GM Financial Attn : XXXX XXXX XXXX XXXX XXXX Certified Mail XXXX XXXX XXXX XXXX ) Delivered XX/XX/year> : XXXX XXXX XXXX XXXX XXXX XXXX Attn : XXXX XXXX XXXXXXXX XXXX XXXX ( Certified Mail XXXX XXXX XXXX XXXX ) It has been over four months since I mailed the security, and I have not received compensation or further communication regarding its status. 
I am pursuing a remedy described under XXXX XXXX. 
Attachments : Copies of all registered and certified mail receipts.

Company response to consumer: Closed with explanation