Consumer complaint received 2017-10-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
The legal economy is very real lawyers are just making money and do representing your best interest before their own they make comment like we will fight for you and help you. Please be ware First of all the XXXX XXXX XXXX represents online that they do it on contingency of the money they win but when you contact them it all changes they required a deposit and monthly payment I should had taken note that it was different than the mailing. I have months of emails with them. They claim the reason they did n't file a TRO is XXXX XXXX courts are not granting them I gave XXXX XXXX money to do a law suit to stop the foreclosure so I could protect my property and stop the foreclosure. I gave them information claimed they filed a lawsuit and that my case was handled found out in fact no law suit was filed. then the filed a lawsuit without getting TRO and they filed the lawsuit without including the information that was important claiming that the only grounds I had was under the homeowners bills of rights. then they told me I had to file BK to protect my property and they do n't do BK so I have to find some one to help me. 

I got a mailer from XXXX XXXX XXXX he had me drive to his office which is at least a hour from my house without traffic. Then he tells me to come in the morning he had to leave I am only five minutes from his office. The next morning I am in his office he is two hours late. then I tell him what is going on with my case then he tell me there is no reason to sue the bank they control this country and you are wasting your time. he did not listen to me then takes the money I gave him knowing that that this is the last day to save my house from foreclosure. and he as had me in his office for nine hours and then he throws my money back at me and saids he does not want this case that the judge is the most hardest judge and he does not want this on his record. I am praying he will just finish the paperwork and then talks down to me and being very disrepectful then he increases the payment XXXX knowing that I do n't have any options at this point because it is to late to get someone else to help me he exploits me on his fees then he add another XXXX on the rears to make me come up with {$4200.00} XXXX is the mortgage payment. 
then I am getting information that my property is being sold I called XXXX XXXX XXXX and I was told that I have an automatic stay and my house is protected not to worry. he lost the motion and it was an automatic stay but they could sale my home and he did not even bother to communicate this to me even after I have been calling his office 60 days before i was misinformed by his staff 30 days I was misinformed preventing me from getting help he sat on the paperwork and did not provide a copy of his monition until after my house had been sold. causing me to lose equity in my home. 

My house was sold on XXXX both law firms failed to inform me the status when I called the office of XXXX XXXX I was told my property was protected and they could not sale my house The XXXX XXXX XXXX represented that they filed a law suit months before they did then they did not even look at my case and honestly fight for my case and when the case was dismissed they did not even bother to tell me I had no XXXX XXXX. and they did not do a quiet tile monition they did not put in all the issue with my mortgage and claiming that XXXX XXXX does not grant TRO '' s I never got my day in court and they both precluded me from protecting my property validation of my civil rights for justice and did not meet up to the fiduciary responsibility as their clients.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation