Consumer complaint received 2025-05-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
In the very early morning of XX/XX/2025 at XXXX PST, I transferred XXXX XXXX  ( {$1000.00} ) into my Paypal XXXX XXXX from an external wallet, something that Ive XXXX hundreds of times in this same way over the course of the last year or so with PayPal and was completed without issue. 
I then transferred out roughly {$120.00} of this XXXX  to an external wallet as I realized my gas bill was due and needed to be paid immediately and this was also completed without issue. 
I sold the remaining XXXX balance in my PayPal account at XXXX and received {$1000.00} USD which was added to my PayPal balance. I used {$40.00} of this to pay my cell phone bill and was going to drive to my bank to withdraw the balance but a family emergency occurred and kept me from going to the bank until after I got some sleep during the morning. I awoke about XXXX and logged into my Paypal account, to find it was locked and a message stated my account had been reviewed and permanently deactivated in those few hours that I slept, with no chance for an appeal, to receive more information about the deactivation, and the message stated I would only be able to retrieve my balance in XX/XX/2025, 6 months later, as long as no chargebacks or other issues came up between now and then. I am not a seller on PayPal and have no customers that could even charge back any item they purchased because that is not the function of my PayPal account so their explanation didnt make any sense, but they were tying up my only money in this world, for six months, and only explained that there was a review and that the review team determined my account should be permanently closed. I called their customer support and chat support, each only saying the same vague info. 
I cant even think of how I could have possibly violated their terms and conditions, and the freezing of my balance until XXXX to protect them from chargebacks doesnt even make any sense and they are unwilling to elaborate at all about my account, what I had done, or why they needed to hold my money for such an unwarranted and unnecessary length of time. 
They have left me completely broke, without a dollar in hand for any basic needs like food, gas, utilities etc. I am unemployed and have no way of creating a new income fast enough to pay any bills feed my cat, or myself for that matter. 

Theyve frozen my entire savings and stated they wont be releasing whatever is left of it until XXXX which is ridiculous and completely without cause. I cant afford a lawyer but PayPal should not be able to do this to me and should have given me a chance to withdraw my own funds that were accumulated legally through cryptocurrency trading and are not the result of any sale or fraud or anything of that nature. Please make them give me my money back. I worked hard for it and it was all I had. No one on their end has even tried to help me at all and they need to be slapped with some major fines or penalties for this abuse they are continuing to commit against me.

Company response to consumer: Closed with explanation