Consumer complaint received 2025-08-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: Exeter Finance, LLC.
State: FL

Complaint narrative:
Subject : Complaint Against Exeter Finance for Unfair Debt Collection Practices, Improper Disclosure of Personal Information, and Failure to Validate Debt Dear CFPB, I am writing to file a formal complaint against Exeter Finance regarding a consumer credit transaction I entered into with them on XX/XX/XXXX for the purchase of a motor vehicle. 

XXXX. Nature of the Transaction I entered into a retail installment contract with Exeter Finance in order to transact the purchase of a vehicle. This transaction involved a promissory note which Exeter Finance securitized and sold while still demanding principle and interest payments. The contract which was the promissory note they accepted to settle the transaction is what they're using against me and claims gives them the legal authority to collect a total balance exceeding {$55000.00} over the course of the contract. 

XXXX. Concerns Regarding Securitization and Standing Based on my understanding and research, I have reason to believe that the promissory note associated with this agreement has been securitized and sold to investors, effectively transferring ownership and any associated rights to enforce or collect the debt. As a result, Exeter Finance may no longer have legal standing to collect on the alleged debt. I have submitted a multiple written requests to Exeter Finance asking for documentation to validate the debt and to prove that I remain liable to them specifically. Despite this, they have not provided any proof of their legal right to continue collections, nor have they addressed the matter of possible securitization. On top of all of this, I demanded to enforce my right to arbitration which they blatantly ignored. The company actually accused me of sending fraudulent documents and demanded me to cease and desist contacting them or that they would enforce legal actions against me. 

XXXX. Unauthorized Sharing of Personal Information At the time of entering into this agreement, I was not provided an opportunity to opt out of the sharing of my non-public personal information with Exeter Finances affiliates or third parties. Furthermore, at no point during the life of the contract did they provide me with recurring opportunities to opt out of such data sharing, as required by federal law under the Gramm-Leach-Bliley Act. I never gave explicit or informed consent for Exeter Finance to disseminate my confidential information beyond what is necessary for servicing the loan. In addition to this, the inaccurate and erroneous reporting of this account has severely damaged my credit worthiness further preventing me to provide adequate living circumstances for me and my family efficiently. 

XXXX. Failure to Work in Good Faith During Financial Hardship Due to unforeseen medical issues, I was hospitalized and subsequently lost my employment. I immediately informed Exeter Finance of my situation and made multiple good-faith requests for loan modification, forbearance, or any other type of financial relief that could make the loan more manageable under the circumstances. Prior to me, knowing about the business that Exeter is engaging behind my back I even offered payment to keep the account in good standing and prevent the car from being repossessed. They still took my money, still repossessed the car and still charged me outrageous amounts in connection to repossession fees and storage fees that were not agreed-upon at the time of entering the contractual agreement. 
Despite clear communication and documentation of my hardship, Exeter Finance refused to provide any form of accommodation and continued to pursue collections aggressively. This refusal demonstrates a lack of willingness to work with me in good faith during a time of genuine financial distress. 

XXXX. Unfair Debt Collection Practices Exeter Finance has continued collection efforts despite failing to verify the debt, provide proof of liability, or demonstrate their legal authority to enforce the alleged obligation. These actions may constitute violations of the Fair Debt Collection Practices Act ( FDCPA ) and Regulation F, particularly regarding substantiation of debts and deceptive or unfair collection practices. I am most definitely not the first consumer to be affected by this company. If you refer to the recent district court case between [ Tyrae Irvin v Exeter Finance Corporation, No. 24-2393 ( 7th Cir. 2025 ) ]. Exeter 's behavior toward me mirrors previous legal findings against them. once again for reference here 's another court case, see Ginwright v. Exeter Finance Corp., 280 F. Supp. 3d 674 ( 2017 ), in which the court found Exeter engaged in harassment and illegal debt collection practices, including violations of the XXXX rule, among other misconduct. You can clearly see that Exeter 's continuous negligence and manipulating debt collection practices needs to be stopped. 

I appreciate the CFPB 's attention to this matter and request that you conduct a full investigation into Exeter Finances practices as outlined above.

Company response to consumer: Closed with explanation