Consumer complaint received 2025-01-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Subject : Complaint Regarding Unjustified Closure of Multiple Credit Accounts and Resulting Financial and Reputational Harm Dear Sir/Madam, I am writing to formally file a complaint regarding the closure of multiple credit accounts by Chase Bank without notification or proper investigation. These actions have severely impacted my financial stability, damaged my credit score, and caused reputational harm. Below is a statement of facts detailing the events that transpired : Unjustified Closure of Credit Accounts : Chase Bank closed multiple credit accounts under my name without any prior notification or investigation. 

This abrupt and unjustified action has had significant financial consequences, including the destruction of my credit score and the prevention of access to essential financial facilities. 

Discrimination Allegations : The closure of my accounts appears to be influenced by gender discrimination and religious discrimination. A Chase Bank employee indicated that the corporate office and back office trusted her solely because she is a woman, without conducting an impartial investigation. 

This employee also stated that she has closed many customers accounts if she did not like their actions, further demonstrating potential abuse of authority. 

Efforts to Address the Issue : I contacted Chase Bank immediately to explain that I had not made any inappropriate comments or threats and requested that my accounts remain open. 

I also urged Chase Bank to investigate the actions of the employee responsible for these closures. Both the employee and I are immigrants from the same region currently experiencing civil war, yet I have never insulted or threatened her. Instead, I requested that Chase Bank review the feedback of individuals who conducted transactions with me at the XXXX and XXXX branch, as well as the branch on XXXX XXXX. 

Impact on Financial Stability and Reputation : The uninvestigated and unjustified closures have caused severe financial distress, including limitations in accessing financial services and damage to my reputation. 

The actions of Chase Bank have defamed my character by creating the impression that I engaged in misconduct warranting account closure, which is entirely untrue. 

Complaints Filed : I have filed two complaints regarding this matter with the following reference numbers : XXXX XXXX and XXXX XXXX. 

Request for Resolution : I request that Chase Bank reinstate my credit accounts, thoroughly investigate the actions of the employee in question, and take appropriate measures to ensure no future instances of discrimination or unjustified closures occur. 

I also request that Chase Bank compensate for the financial and reputational damage caused by these actions and provide documentation explaining their decision-making process in this matter. 

Chase Banks actions have caused me significant emotional distress and financial harm. The lack of proper investigation and reliance on discriminatory practices are unacceptable. I trust the Credit Department will take the necessary steps to address this issue and ensure compliance with federal laws and ethical standards.

Company response to consumer: Closed with explanation