Consumer complaint received 2024-09-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Date : XX/XX/year> Customer Service Department Bank of America XXXX Credit Card XXXX Re : XXXXXXXX XXXX Card Account # XXXX XXXX XXXX XXXX Dear Sir/Madam, I am writing to formally dispute the unauthorized interest charges and transactions on XXXX XXXX XXXX XXXX account ( Account # XXXX XXXX XXXX XXXX ) for both XX/XX/year> and XX/XX/year>. 

Despite the fact that I have never used this credit card, I discovered that Bank of America applied charges to my account in both months without my consent or prior knowledge. It appears these charges were made to cover overdrafts in my personal debit account, without my authorization. This constitutes a breach of my financial privacy and rights under the Truth in Lending Act ( XXXX ) and Regulation Z, which requires creditors to obtain clear and explicit consent before charging a credit card. 

Here are the specific details of the charges I am disputing : XX/XX/year> : Bank Cash Advances ( Overdraft protection to debit account # XXXX ) : {$78.00} Interest charged on direct deposits & check cash advances : {$0.00} Total interest charged : {$79.00} XX/XX/year> : Interest charged on purchases : {$95.00} Interest charged on balance transfers : {$25.00} Interest charged on direct deposits & check cash advances : {$0.00} Total interest charged : {$100.00} In addition to the unauthorized charges, these actions have also caused my XXXX XXXX to decrease, as the late fees and high utilization ratio on my XXXX Credit Card were reported to credit agencies without my knowledge. This has caused me significant harm, as my XXXX XXXX is a critical factor in financial decisions, and your actions have unfairly penalized me for transactions I did not authorize. 

I consider this a serious violation of my consumer rights, and I request the following actions immediately : XXXX. XXXX reversal of all unauthorized interest charges from both XXXX and XX/XX/year>, totaling {$180.00}. 
XXXX. Clarification on how these overdraft transactions were processed without my approval. 
XXXX. Restoration of my XXXX XXXX to its previous standing before these unauthorized actions, along with any corrections submitted to credit reporting agencies. 
XXXX. A review of my account settings to ensure that this does not happen again, and an assurance that Bank of America will follow the Truth in Lending Act ( TILA ) and Regulation Z in all future transactions. 

This incident has caused me significant financial distress, and I expect this matter to be resolved as quickly as possible. If this issue is not resolved to my satisfaction within 14 days, I will be forced to escalate the matter to the Consumer Financial Protection Bureau ( CFPB ) and explore further legal action for the breach of my consumer rights. 

Please address this issue urgently and provide me with a resolution. 

Sincerely, XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief