Consumer complaint received 2025-07-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: MN

Complaint narrative:
On XX/XX/year> after a number of weeks dealing with the online well known application and social crown coins casino a complete refund was authorized, processed and issued on XX/XX/year> a complete refund of {$1100.00}. The payments were sent back to my debit card in the amount ( XXXX ) they were received so {$90.00} payment here {$45.00} there and so forth but were all sent on the XXXX of XXXX and instead of receiving my full refund of {$1100.00} to the debit card and checking account Chime only posted a total of {$390.00} out of the {$1100.00} that was sent by XXXX XXXX  casino. Note that I have both a Chime checking account/credit builder credit card but mostly XXXX  % of the payments were sent to my debit/checking account as XXXX XXXX casino sent the individual amounts and manner the payments were taken from originally. 



So I have been going back and forth with both companies who were saying its the other company crown casino explaining its my bank chime and chime claiming they didnt send the {$1100.00} total and only sent the {$390.00} ( this is a complete lie and needs to be consequences ) which I will include in the documents was posted but then Slime I mean chime venture capitalist pigs just took rather stole my {$750.00} of what chime and I were calling refund ( XXXX ) until last night when chime switched their story AGAIN and claimed they were just sent as a payment to my debit card but claimed they only received the {$390.00} but chime is XXXX  % lying and has stolen my {$750.00} in payments they were sent by crown coins casino on XX/XX/XXXX and they can not be allowed to get away with this unlawful scrupulous conduct and Im trying to handle this the legal but chime is making my XXXX have major issues with sll the undue stress of needing the money for bills and food and having a bunch of venture capitalist pigs just steal my money. 

I have no doubt that XXXX XXXX casino has sent the money thats what my mom says and thats what I think my mom is helping me write all this as I forget things often but I do have a number of written statements that they paid processed and dispersed the funds, all {$1100.00} to Chime on XX/XX/year>. For the past XXXX days chime has claimed all XXXX chats and phone calls they only received the {$390.00} of the {$1100.00} and it was taking so long because it take up to XXXX days for a REFUND to post then the worker last night changed their story again and ( screenshots included ) claimed that the amount ( XXXX ) that XXXX XXXX  sent were sent like a regular payment and not a REFUND which is NOT what XXXX XXXX  casino says and did but here is why that could be important and why chime changed the manner in which the payments were being processed because after this whole issue with XXXX XXXX casino and BEFORE I WAS ISSUED MY REFUNDS I had my debit card number changed by chime for security concerns so when speaking to a supervisor at chime i explained this and they told me it wouldnt be a problem as long as it was sent by the merchant as a REFUND and not a payment. Chime is trying to steal and did take and steal my {$750.00} out of {$1100.00}. My mom has dealt with the XXXX XXXX  casino for me as I am mentally XXXX and need help dealing with this stuff.

Company response to consumer: Closed with explanation