Consumer complaint received 2024-09-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Problem with the payoff process at the end of the loan — 
Company: OneMain Finance Corporation
State: IL

Complaint narrative:
I went to the Main Financial ( XXXX XXXX, IL XXXX ) about a personal loan. So, I had got a secured loan for {$8000.00} off of my SUV. So, I thought I was getting the secured loan for the value of my SUV. I signed the loan agreement electronically at their office on XX/XX/XXXX. I also still had a balance of {$10000.00} from my original lender XXXX XXXX XXXX. What I didn't realize that One Main Financial Manager and loan officer had paid off my {$10000.00} loan to XXXX XXXX XXXX without my permission on the same day I went there to cancel the loan. 
They made themselves the current lien holder of my SUV. Now I have a total of {$18000.00} as my new loan agreement with One Main for 4 years at 19.9 % interest and a monthly auto payment of {$560.00}. 
I went to the XXXX XXXX XXXX on XX/XX/XXXX to CANCEL THE LOAN AGREEMENT. One main has a 7-day cancellation policy once you return the money to them in their office. I gave them the {$8000.00} back to them in a cashier 's check. But the problem is that they paid XXXX XXXX XXXX that same day and before the cancellation period. I was there in the XXXX XXXX office my title to my SUV came in. They said that they would have NO PROBLEM in cancelling the loan agreement. 

But now that they have the title in the office now and they said that there was nothing that they could do. I said, what happened to the 7-day cancellation policy. 
I called talking with the Corporate Care Rep One Main financial on XX/XX/XXXX. I told her that I was doing a cancellation of my secured loan agreement. She said that she would have to talk to her department heads. After a couple of days went by she called me to tell me that they gave me a extension until XX/XX/XXXX to get this resolved I told her that gave back the loan money to the XXXX XXXX branch. On XX/XX/XXXX myself, The main financial corporate customer care rep and the U.S. Title Department ( XXXX XXXX XXXX XXXX ) We did a three-way call, XXXX  XXXX rep told main rep exactly what paperwork 's she needed to send the payoff refund return payoff back to one main financial. They could have asked for their payoff refund that same day XX/XX/XXXX but didn't. 

XXXX XXXX corporate rep said that she would have to get this authorized by the department heads. I feel she wasn't being honest with me. On XX/XX/XXXX she called me to say that they wouldn't help me and that XXXX XXXX has to send them back their payoff money of {$10000.00} first. And that the deadline to help me was still by XX/XX/XXXX. I went to the office to cancel the loan agreement. prior their 7-day cancellation policy. They wired the payoff money to XXXX  XXXX the same day ( XX/XX/XXXX ) And because I cancelled the loan agreement ahead that day. One main financial branch manager nor corporate customer care rep were honest in helping me with their limited time to get this resolved. 

THEY DID NOT HONOR THEIR 7 DAY CANCELLATION POLICY.

Company response to consumer: Closed with explanation