Consumer complaint received 2024-12-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Fidelity National Information Services, Inc. (FNIS)
State: CA

Complaint narrative:
I am writing to formally declare that I am a victim of identity theft, which has had a profound and devastating impact on my personal and financial life. Since XXXX, I have been dealing with the fallout from this crime, and I am reaching out for help to resolve the serious issues caused by fraudulent activities in my name. The repercussions of identity theft have been far-reaching and have severely hindered my ability to secure loans, mortgages, and financial stability. Due to fraudulent activities tied to my identity, I have been unable to obtain essential financial resources. I have repeatedly faced denials for loans, mortgages, and credit cards, as my credit report has been consistently damaged by fraudulent accounts opened without my consent. Since XXXX, I have struggled to maintain a semblance of normalcy due to the financial strain caused by these fraudulent actions. The list of fraudulent accounts includes numerous credit cards, personal loans, and mortgage-related accounts, many of which have negatively impacted my XXXX XXXX. This has left me in a dire situation, preventing me from pursuing opportunities that would have allowed me to stabilize my financial future. To further complicate matters, I have been faced with mounting bills and collection accounts that I did not authorize, further plunging me into financial distress. I have taken all reasonable steps to protect myself from further damage, including filing police reports and reporting fraudulent accounts to the relevant credit bureaus. Despite these efforts, the identity theft has persisted, and the fraudulent accounts continue to appear on my credit reports. In addition, I have been forced to endure long periods of uncertainty, as I constantly deal with the XXXX  and fear  of new fraudulent activity occurring under my name. As a result of this identity theft, I have been unable to secure a mortgage or loan, both of which are critical to my ability to provide for my family and maintain a stable living situation. The emotional toll of dealing with this ongoing issue has been significant, affecting my quality of life, my financial security, and my ability to make necessary purchases or investments. To resolve this matter, I am seeking legal assistance and protection under various legal frameworks that may assist victims of identity theft, such as the Identity Theft and Assumption Deterrence Act of 1998. This Act criminalizes the use of another persons identifying information without consent, and it provides victims with the ability to seek legal remedies. In addition, I am seeking support from the Fair Credit Reporting Act ( FCRA ), which mandates that credit reporting agencies correct fraudulent information on credit reports within a reasonable period and assist victims in removing inaccurate data. Furthermore, I am asking for assistance from the Identity Theft Enforcement and Restitution Act of XXXX, which allows for victims to receive restitution for financial losses resulting from identity theft. This legislation is critical to my case, as it provides a framework for seeking compensation for the significant damages I have incurred. I am also seeking relief under the Fair and Accurate Credit Transactions Act ( XXXX ), which gives consumers the right to request a free credit report once a year from each of the XXXX major credit bureaus ( XXXX, XXXX, and XXXX ) and disputes any inaccurate information caused by fraud. The right to request a fraud alert on my credit report and place a security freeze on my credit has been vital in preventing further unauthorized credit inquiries. Since the damage caused by identity theft continues to negatively impact my life, I respectfully request that my case be investigated thoroughly, and that the necessary steps be taken to clear my name, protect my financial future, and restore my credit standing. Thank you for your time, consideration, and assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation