Consumer complaint received 2025-10-26 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
Between XX/XX/XXXX and XX/XX/year>, a total of XXXX transactions amounting to approximately {$3800.00} USD were billed to my credit cards through PayPal for purchases from the merchant PayPal XXXX / XXXX XXXX Limited. Each charge represents the purchase of trading-challenge evaluation accounts that XXXX advertises as opportunities for traders to earn a funded trading account upon passing their evaluation. 
I successfully passed two evaluations in full compliance with XXXX published rules. Immediately afterward, XXXX banned my accounts and refused to deliver the funded accounts I had rightfully earned. Their stated reason was XXXX, defined in their own Terms as trades under XXXX seconds or fewer than XXXX ticks. My trading logs show that most trades were normal discretionary trades, and the few short trades were executed only to satisfy XXXX minimum-trading-day rule a rule their own moderator explicitly instructed users to follow by opening small random trades. XXXX actions therefore constitute bad-faith enforcement and merchant misrepresentation. 
During one evaluation, XXXX required trading platform ( XXXX XXXX ) malfunctioned, freezing the chart and displaying an incorrect oversized candle that prevented me from monitoring or closing positions. I recorded a video of this malfunction. XXXX refused to restore the affected account. Additionally, duplicate or renewal charges were processed the day after I reset an account, demonstrating unreliable billing and system errors. 
I filed a dispute through PayPals Resolution Center, clearly explaining the merchants misrepresentation, platform malfunction, and attaching supporting evidence ( ban email, XXXX Terms, moderator instructions, trade logs, and video proof ). PayPal closed the case in favor of the merchant without explanation, failed to provide any supporting evidence, and ignored my requests for clarification. 
XXXX XXXX XXXX failed to deliver the advertised service, applied its rules inconsistently, and engaged in deceptive practices, while PayPal refused to enforce its buyer-protection policy or review the evidence fairly. Furthermore, XXXX partially refunded the initial account costs, which clearly demonstrates acknowledgment of fault, yet they withheld refunds for the remaining accounts the main reason I escalated this through PayPal. 
By disregarding clear proof of fraud and repeatedly siding with the merchant, PayPals inaction effectively enables fraudulent sellers to continue exploiting consumers through its platform. 
I invested both money and significant time into passing these evaluations in good faith, expecting the funded accounts I earned. Instead, I was unfairly banned and denied all access to what I paid for. I am therefore respectfully requesting that the CFPB investigate PayPals handling of this dispute and require appropriate remediation, as this clearly constitutes Service Misrepresentation and Non-Delivery of Promised Service by the merchant, compounded by PayPals failure to protect consumers from known fraudulent activity.

Company response to consumer: Closed with explanation