Consumer complaint received 2025-11-24 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: NAVY FEDERAL CREDIT UNION
State: MD

Complaint narrative:
I went to XXXXXXXX XXXX XXXX. I paid XXXX tickets, XX/XX/XXXX and XXXX. They went back in my account on the night and charge those XXXX tickets again {$44.00}. I've seen it up there on the night say pending. Which mean they took the money out already. The bank got in touch with the company.They said it was gon na send the money back or is supposed to fall off.And my money go back to my account. That did not happen somebody at the bank.Raced, that whole page XXXX, the XXXX  every transaction was race. But when I went to the bank, they act like they don't see the problem.They don't know what happened.They don't see what i'm talking about .. i'll pull out a XXXX  of the picture.I took. Now that talking was blewer. Same things that they don't know what they were saying.I was telling the lady regardless of what you saying that money still should have went back in my account.I don't see it.I had XXXX sets of money within my account. They tried to pretend that that was it.I said no that's not it. That came from XXXX. It took me as a XXXX woman as being stupid and that seemed like what they did. So they put an investigation and i've been XXXX weeks now.I still don't see my money. That's not the first time this happened to me.This happened to me regular, at least by every XXXX months, XXXX dollars, XXXX dollars, XXXX XXXXYou can't get no answer on it. It's just this time.I took a picture of it.That 's how frightened this bank got me now.They got me taking pictures of my account now. And i'm giving y'all this report, but I see several reports.I give to y'all and now one of y'all call me back.So now you think now i'm thinking this is a joke too.I 'm not getting the help because of my XXXX XXXX  because i'm XXXX. I have no rights.I 'm tired again, pushed around now.I 'm XXXX XXXX years old.I am suffering. I want to know where's that XXXX? And XXXX XXXX dollars.I don't even have food in my icebox and the bank taking money. Can y'all please help me with these closed account? And this new account. You closed my account when I didn't even know about it was closed. You never help me with none of these accounts.And I still have a problem where all these closed accounts.I 'm still have a problem. My sister retired their attorney. I'm supposed to send the white house about different companies that they have gone on united states.The ones that I feel that never helped me never did anything.And this company is one of them. I don't remember you all helping me at all.But can y'all please help me with this problem? And can you please open up my past complaint, I still have a problem with my car.My engine light is still on.I brought it to the courthouse. This is what the judge asked me and I forgot I put in a complaint with you all.Now I have to go back into my dead.You all never came back and respond.So the judge closed my case.Cause i'm not a lawyer.I do not know how to do the procedures like a lawyer.I have to go back now.So I asked for my case, XXXX XXXX for my call to be open back up.Please. I still have a problem with the bank.They 're still overcharge me.That changed my credit score and charge me high interest. Why would you close my case on that. Are you a prejudice against me? Let me know please. Every time I file for a complaint here in united states.I never get help. But, I have white friends that file for complaint. That got help. That's why I said all your prejudice against me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief