Consumer complaint received 2024-02-02 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Credit Karma, LLC
State: MT

Complaint narrative:
My name is XXXX, XXXX my account with Credit Karma money spend has been about a week now and I have had a large deposit into my account shortly after a payment was taken out too soon, which caused a reversal to take place. Soon after this transaction was reversed my account was locked. I have made several times to contact Credit Karma money, spend account representatives, one of which requested that I upload a copy of my ID while still on the phone with them and not to hang up. I felt unsafe in this act and discontinued. The call Ive been reached out via messages through the chat section of their website through the mobile app on XX/XX/XXXX. I logged in with my email several times three times I had no solution and the chat was ended abruptly my final attempt was through the hotline through the website with the number provided for money Karma spend account. I spoke to a representative, XX/XX/XXXX which did absolutely nothing for me and answered no questions they were only able to tell me that my account was being locked by a third-party and reviewed and that I would hear from someone via email which I never have and have not to this day. It has been going on four days now, I spoke to a supervisor XX/XX/XXXX which told me the same thing that he can not help me that he will not unlock my account and that a third-party did not tell me who was reviewing my account, and that they were going to continue to keep it locked until this third-party reached out to me via email. Also, this third-party is not reachable and they have no information on them or why my account is locked and how I can get in touch with these people who are reviewing my account. This is very bizarre and is very frustrating and I am extremely upset Im dealing with financial hardship and after opening this account, it is causing even more problems financially for me and my family of XXXX children XXXX of which are XXXX and desperately need me to have access to my funds. I have not received any email from anyone regarding my account being locked. I am getting impatient. It has been too long. This is not a matter that has being escalated as they said they had escalated it. They gave me no ticket number. no nothing I am getting the cold shoulder and complete brick wall from Credit Karma money spend account representatives, and lastly, the supervisor that absolutely did not help me at all. Ended up disconnecting my call abruptly for absolutely no reason at all essentially, he hung up on me. I am facing serious financial trouble. If I can not get access to my phones right now, please reach out to me via email or phone XXXX or through the app or this email I also have another email that was previously used on my account is is XXXX. I hope there is a solution to this as I am new to this account only a few days now and I am completely devastated with what is happening to me right now and my family is suffering severely due to this completely unacceptable action by Credit Karma money account.!!

Company response to consumer: Closed with non-monetary relief