Consumer complaint received 2025-10-05 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: LoanCare, LLC
State: TX

Complaint narrative:
Urgent Request for CFPB Intervention LoanCare LLC Wrongful Foreclosure Dear Sir or Madam, I am writing to formally request your immediate intervention in a distressing and unresolved matter involving my mortgage servicer, LoanCare LLC, which has wrongfully initiated foreclosure proceedings on my home despite acknowledging their own administrative errors and previously committingon your own platformto a resolution. 

I have made every effort to comply with all requirements outlined by LoanCare. I submitted all documents timely, communicated proactively, and even provided corrected mailing information multiple times. Yet, despite LoanCares written acknowledgment of their mistake and assurance of reinstating my modification agreement, they refused to accept payments for over XXXX monthsthen demanded immediate repayment, which I negotiated in good faith to resolve by XX/XX/2025. 

Since then : I have submitted XXXX certified bank checks totaling the agreed arrearages. 

LoanCares website and CFPB portal clearly list my reinstated monthly payment as {$1100.00}. 

I have complied with all obligations while receiving no proactive communication from the Loss Mitigation team. 

Instead, LoanCare filed a foreclosure notice with the Superior Court of Delaware on XX/XX/2025. 

I am now facing public embarrassment, credit damage, and emotional distress, including the trauma this is causing my family. This situation has escalated to the point that I must now ask for your direct involvement to prevent irreparable harm. 

I respectfully request that the CFPB : Immediately investigate the conduct of LoanCare LLC in my case. 

Enforce a halt to the foreclosure until a resolution consistent with their commitment is implemented. 

Ensure that LoanCare reinstates the original XX/XX/2025 agreement, accepts the payments submitted, and updates their system accordingly. 

Correct my credit reporting and remove derogatory marks stemming from their admitted mismanagement. 

Provide guidance on further legal or regulatory actions I may pursue to protect my home and hold LoanCare accountable. 

Attached to this letter are : Copies of the certified checks and mailing receipts. 

The XX/XX/2025 modification agreement. 

Screenshots of LoanCares response acknowledging their error. 

Documentation of my repeated efforts to communicate with LoanCare, especially through Customer Relations representative XXXX XXXX, who has been the only individual to assist me despite escalating internally with no Loss Mitigation response. 

I urge the CFPB to consider not only the specifics of my case, but also whether LoanCares practices may be part of a broader pattern that is harming vulnerable homeowners across the country. 

Please advise me on the next steps I should take to protect my home, assert my rights, and ensure that LoanCare is held fully accountable for these violations. 

XXXX. Real Estate Settlement Procedures Act ( RESPA ) Reg X 12 CFR 1024.41 ( g ) : A servicer may not initiate foreclosure proceedings if a complete loss mitigation application is under review or has not received a decision.

Violation : You were actively engaged in a resolution and had not received a formal denial or final modification package prior to foreclosure notice. 

XXXX. Consumer Financial Protection Bureau ( CFPB ) Servicing Rules CFPB rules require reasonable diligence in loss mitigation communications. 

Violation : No designated contact was assigned, repeated failures to respond to escalations, and automated communications replaced human engagement. 

XXXX. Fair Credit Reporting Act ( FCRA ) LoanCare continued to report negative activity while acknowledging internal administrative error. 

Violation : This constitutes furnishing inaccurate credit data, a direct FCRA breach. 

XXXX. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) Failure to honor resolution terms, aggressive foreclosure pursuit, and misleading payment requests may rise to the level of UDAAP under Dodd-Frank 1031. 

XXXX. Breach of Good Faith and Fair Dealing Under common law and mortgage contract principles, LoanCare may have breached their obligation to act in good faith by failing to communicate and escalating to foreclosure despite active resolution efforts. 

Thank you for your time, consideration, and continued commitment to consumer protection. 

Sincerely, XXXX XXXX. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation