Consumer complaint received 2025-10-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
XX/XX/XXXX their was a random call from a random number a fraudster pretending to be chase and at the same moment a phone call from chase from XXXX texas called me for information that if i was in the area and i told them no i was in XXXX at the time being and they told me their is a person pretending to be me and told me to call claim department so i did and they sent told they were going to sent me a card to my place, days later on the XXXXXXXX XXXX XXXX i go on my banking app that their was some random withdraws near XXXX texas so i call to the claim department to report those transactions of XXXX dollares in withdrawls when i was in XXXX. And the XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. Still waiting for the claim, On XX/XX/XXXX i get lock out of my app and did a call for the reason and the reason that claim departments told me was that I had to go the bank to identify myself without telling me a reason of the locking of my online profile of the bank. On XX/XX/XXXX I went to the chase branch in XXXX Texas so i can get identify and I told the banker why was the reason and she had to call to so what was the problem and she told me that it was because somebody called me and said to lock the online banking account without my authorization so we processed with putting a verbal password and still waiting on the claims pending. And once I unlock the online banking I went to the front desk to print some checks and to see that in my checks have a different address that is not my neither close to where I live and still with no authorization of change of address or proof of proper documentation neither nothing to show that I change to that place. and went to show the front desk and show them this is not my address with my ID. Going to my workplace to pay the workers i look at my banking account to see their is still more withdrawls in XXXX Texas without my authorization XXXX dollares, in withdraws and cashback in a XXXX of XXXX texas and Im being at XXXX area that is XXXX hours away from where i was and still being at the bank. And still get lock out of my online banking account and still had to go to the branch the next day XX/XX/XXXX at XXXX texas, and had to change my account number and present my identification and still with the change of account and everything the same fraudster is still withdrawing money without my authorization or even my knowledge of giving authorization of send cards or my knowledge of knowing their is a card active when my email didnt recieve a notification of a card has been activated at another place. And i did the claim report to get a solution of the problem. And on the XX/XX/XXXX went to the bank again to see the progress due to a problem of me being locked out of my profile banking account and getting the response of claims being denied due to an associated of my recognizing the withdrawl and still not having a associated in the account or giving authorization to such thing. And the banker sent me with the manager of the branch just to notice to get news that their was many cards being sent out to another place without my authorization to different places just as XXXX and florida. And chase claim departments are denining my claims when i put up a verbal password and they were still sending out cards to another place without the verbal password and me putting a complaint that nobody will ask me for the verbal password and had to talk with the Chase fraud XXXX about the complaint that they never ask for. So Chase is charging me for something that i never authorized or even had knowledge of the cards being sent out to another place.

Company response to consumer: Closed with explanation