Consumer complaint received 2025-07-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: BARCLAYS BANK DELAWARE
State: FL

Complaint narrative:
On XX/XX/scrub>, 2025, I process 2 balance transfers, one for XXXX XXXX and one for XXXX. I did this balance transfer because the new credit card received and was approved for had a 15 month no interest balanced transfer. A week goes by, and I noticed that my Barclay account has a balance of over {$11000.00} showing that the balance transfer was done. I went into XXXX XXXX and noticed that the balance was transferred even though they're still a little fee I pay for it. Next, I went into XXXX, and I noticed that the balance transfer was not done. I contacted XXXX  to figure out what's happening and why they are showing that amount since Barclay already shows that the balance transfer was done on their side. XXXX explains that there's no balance transfer in the system. I am going forward to contacting Barclay on XX/XX/XXXX to figure out what's going on because the XXXX  has not received those funds. The person on the phone explained that the account was wrong and that was the reason that it was not showing any funds. I told the person then why it shows that Barclays did the balance transfer and shows a {$11000.00} balance if you guys haven't processed the balance transferred from XXXX  yet. I explained that I need the balance transferred done as I was told by XXXX  that Barclay needed to contact XXXX directly to get the money transfer correctly and backdated. A week goes by, and I notice that the money on XXXX not only has it not been paid for but also refunded on the same day, which was XX/XX/XXXX, which was the day we contacted, and a case was created with Barclay immediately we. We Constant Barclay again and inform them that we want the balance transfer done that this is a mistake, and another case is created. On XX/XX/XXXX I contact XXXX  to explain what I'm seeing on the account. XXXX is a manager at Barclay customer service. He understood what happened and he goes ahead and creates another case to fix the issue. He explained to us to give him a couple days to fix the issue and that he was going to do a refund of the process for money that is being charged by XXXX  because of this whole issue with the balance transfer. He says give us a couple of days and then you will see everything has been fixed. We keep a close eye looking at the information on Barclay and XXXX  and we still see that there is no movement or anything happening, so we contact Barclay 's on XX/XX/year>2025, to explain or ask questions as to what is happening. We are informed by customer service that the case has been closed. I immediately asked for a supervisor whose name is XXXX and she explained to me that there's nothing on her end that she can do since the promotion is already done and passed. I explained to her I entered a contract with the bank when I did the balance transfer. The bank was the one who messed up the balance transfer you guys need to fix it. This is causing me financial problems as I was not expecting to have this account this way and I have moved money around. This is also causing credit issues on our account, as this was done to help my familys financial situation, and to get out of debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation