Consumer complaint received 2025-03-02 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
Subject : Macys Credit Card Account number ending in XXXX Issue : Partial issue has been addressed. Reporting remainder dispute of Compounded Interest charge of {$790.00} Dear XXXX XXXX, You mentioned in your response that, customer are required to call our Customer Service Department to request that your payment be reallocated. Federal regulations allow us to move an excess payment from the Revolving Account to a Special Event Account, but only at the customers request. Please note that every single time I made a payment on my Macys/Citi Bank CC/StorXXXX Account XXXXrom the date of Promotional items purchased, I have always requested Macys associates to allocate the payment towards the Promotional items first. If Macys store associates did not follow my request, or did not know how to allocate the payments towards the Promotional purchases, or needed me to call the customer service after I made the payments at Macys store but did not advise me to do so due to lack of proper trainings, then its Macys fault to not fully train their associates. In my mind, I was paying against the Promotional items purchased so that they are paid off within the Promotional period. 

From the statement date of XX/XX/XXXX, I have contacted Macys/Citi Bank CC/Store Account more than 9 different occasions and asked about why you guys charged me deferred interest of {$880.00}? I asked this over and over again on a recorded phone calls and every time Macys associates agreed that they made a mistake and did not allocate the payments towards Promotional items purchased as I requested at the store and on the recorded phone calls, instead Macys allocated the payments towards revolving account, and told me that they will get this corrected in 7 10 business days but never corrected it until now ( XX/XX/XXXX ) when I filed a complaint with Consumer Financial Protection Bureau ( cfpb ). Macys associates mistakes led to keep charging a compounded interest every month in the amount of {$790.00} until now ( XX/XX/XXXX ). 
If Macys had corrected the erroneous charge of {$880.00} timely ( back in XX/XX/XXXX ) when I called in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and many times afterwards then the monthly statements would not have incurred a compounded Interest of {$790.00} on the erroneous incorrect balance of {$880.00}. Additionally, when I filed the dispute with Macys back in XXXX for the erroneous charge of {$880.00}, by law Macys should not include this amount into my revolving balance and should not accrued compounded interest on this {$880.00} every month. But Macys did not fix the mistake I identified back in XXXX and continued to include {$880.00} into my revolving balance + continued to accrue compounded interest every month on {$880.00} up until XX/XX/XXXX. 

In your response, you also mentioned that my, account has a balance of {$790.00} and is due by XX/XX/XXXX. Please note that I DO NOT owe any XXXX anymore on my account as I have paid all the legit balance on my account as of XX/XX/XXXX. 

Please perform a due diligent review of all of my recorded phone calls on your end, remove all the ill-legitimate charges in the amount of {$790.00} from my account, and make a correction to reflect a {$0.00} balance update on my Macys account. 

Lastly, please also note that if the ill-legitimate balance of {$790.00} will not be cleared to {$0.00} asap, I will then seek legal ( attorney ) help to resolve the long overdue matter. 

Thank you for your diligent attention to this matter and getting my issue resolved with Macys! 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief