Consumer complaint received 2025-05-02 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: MORTGAGE SOLUTIONS OF COLORADO
State: ID

Complaint narrative:
XXXX XXXX Mortgage Solutions Financial XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Phone : XXXX Account Information Loan Number : XXXX Loan Type : XXXX Mortgage Current Balance : {$680000.00} Interest Rate : 5.25 % Monthly Payment : {$4200.00} Complaint Details I am a veteran facing financial hardship, and Mortgage Solutions Financial has repeatedly denied me loss mitigation, misrepresented loan terms, and failed to act in good faith, putting my home at risk of foreclosure. With the Veterans Affairs Servicing Purchase ( VASP ) program ending on XX/XX/XXXX, I urgently need relief to avoid losing my home. Their actions reflect a pattern of probable deniability and greed, prioritizing profit over their duty to keep veterans in their homes as VA loan servicers. My hardship began in XXXX with a 50 % income reduction, documented with bank statements and tax returns provided to servicer on first loss mitagation request. I first applied for loss mitigation in XX/XX/XXXX, providing all required documents, but Mortgage XXXX denied my request without clear reasons, prompting my initial CFPB complaint ( Case XXXX ). In their XX/XX/XXXX, response, they falsely claimed my loan was current and due for the XX/XX/XXXX, payment ( forced to catch it up time-line more probable deniablity not relecting how late I was before ) and that they would offer a lower interest rate and payment. This was inaccurate ( XXXX admitted on phone XX/XX/XXXX they did not offer lower rate ) I was delinquent, and no such offer was provided. I applied again on XX/XX/XXXX, but they took no proof of my income loss at XXXX XXXX request and denied me on XX/XX/XXXX with no notification of proof of notification ( requested proof from servicer XXXX times documented, still not provided ), without clear reasons. On XX/XX/XXXX, XXXX XXXX offered a modification at a XXXX term and XXXX  % rate, claiming its the market rate in XXXX and increasing my payment by over $ XXXX/monthcontradicting their XX/XX/XXXX claim. A VA representative confirmed 7.125 % is the maximum rate allowed, and they can lower it, but they refused. On XX/XX/XXXX, supervisor XXXX called me, claiming the 7.125 % rate discussion was a misunderstanding, yet after XXXX legitimate loss mitigation requests, they still offered no relief. XXXX suggested I refinance myself, knowing my credit is damagedpartly because Mortgage Solutions failed to report to credit bureaus for nearly a year, hindering my ability to refinance elsewhere with a stream line IRR that would have relieved me and my family of situation. They are holding me hostage because I challenged them via the CFPB in XXXX, stonewalling me into foreclosure or a short sale where my family will face enormous losses. They continue to hold monies in late fees in arrears, offering XXXX relief, and use general terms to mislead me about what they can do under the VA XXXX XXXX, lacking transparency in order to hold margins and intrest points.

Company response to consumer: Closed with explanation