Consumer complaint received 2026-05-12 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account status incorrect
Company: EdFinancial Services
State: MI

Complaint narrative:
I am submitting this complaint regarding inaccurate credit reporting by Edfinancial Services on my federal student loans. Edfinancial reported XX/XX/XXXX late payments, including 90-day late reporting, across approximately 21 federal student loan tradelines. I believe this reporting is inaccurate because I was already registered for graduate school prior to the XX/XX/XXXX reporting date and qualified for in-school deferment. My school registration for the XXXX XXXX term was completed and confirmed on XX/XX/XXXX. I was registered for two graduate-level courses before the XX/XX/XXXX delinquency reporting occurred. Edfinancial later applied my in-school deferment effective XX/XX/XXXX. I believe the XX/XX/XXXX date reflects administrative processing or school reporting timing, not the actual date I became eligible for deferment. I contacted Edfinancial several times to resolve this issue. On XX/XX/XXXX, I mailed documentation by certified mail to Edfinancials Credit Disputes address after being instructed to do so. Edfinancial later acknowledged that documents were received and that changes should be implemented after processing. On XX/XX/XXXX, Edfinancial responded that when they received enrollment verification from my school showing enrollment effective XX/XX/XXXX, all negative credit reporting was updated except for the remaining XX/XX/XXXX reporting. In that same response, Edfinancial stated that negative reporting could be removed if the borrower was attending a XXXX XXXX school at least half-time at the time of the negative reporting. On XX/XX/XXXX, I responded to Edfinancial and provided additional context, explaining that my registration was completed and confirmed on XX/XX/XXXX for the XXXX term and that I believed I met the requirements for at least half-time enrollment prior to XX/XX/XXXX. On XX/XX/XXXX, Edfinancial asked whether I was enrolled and attending school at least half-time when I was reported delinquent in XXXX. I responded that I was. On XX/XX/XXXX, Edfinancial advised me to file formal disputes with the credit reporting agencies and stated that once the disputes are sent to Edfinancial, Edfinancial would perform a reasonable investigation within 30 days. They also stated that borrowers may dispute directly with Edfinancial by identifying the specific information disputed, explaining the basis of the dispute, and providing supporting documentation. On XX/XX/XXXX, Edfinancial sent a response stating that they would not perform an investigation because they claimed there was not enough specific information provided. I believe this is incorrect because I had already provided the relevant issue, the reporting date, the basis for the dispute, and proof of school registration before the disputed reporting date. On XX/XX/XXXX, I submitted a more formal dispute package through Edfinancials online upload system under the Other document option. That package included the dispute explanation, school registration proof, Edfinancial correspondence, and credit reporting evidence. Despite these efforts, the XX/XX/XXXX late payment reporting remains across multiple student loan tradelines and has adversely affected my credit profile and ability to obtain credit or loan approval. I am requesting that Edfinancial conduct a complete review of the documentation, correct the in-school deferment coverage period if appropriate, and remove the inaccurate XX/XX/XXXX late reporting from all affected tradelines.

Company response to consumer: Closed with explanation