Consumer complaint received 2025-08-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
On XX/XX/year>, Capital One Auto Finance received a certified dispute letter from me, formally challenging the accuracy of the tradeline they are furnishing to all three major credit reporting agencies. The letter requested verification of the reported balance, payment history, and status and enclosed evidence to support my claim. 

Despite having a legal obligation under FCRA 1681s-2 ( b ) to conduct a reasonable investigation and review all relevant materials, Capital One closed the dispute as verified just six days later on XX/XX/year> without providing any documentation or response. This constitutes a procedural violation and demonstrates either a willful disregard for federal requirements or a complete failure to meaningfully investigate the dispute. 

Inaccurate and Misleading Reporting : Capital One is currently reporting a balance exceeding {$8000.00}. However, I have a signed written settlement/payment plan agreement for {$3200.00} and have been making payments accordingly. Reporting the original charged-off balance while an active settlement is in place is materially misleading, especially when that amount is no longer collectible under the agreement. 

Discrepancies Across Credit Bureaus : The account is being reported with inconsistent and conflicting data across Experian, Equifax, and TransUnion, including : Contradictory last activity dates Mismatched account statuses ( open vs. closed ) Varying balance amounts Differing payment history records Worst delinquency marked as none reported on one bureau while others list rolling charge-offs Ongoing charge-off notations even after the vehicle was repossessed and sold, which violates FCRA guidance prohibiting continued derogatory reporting after closure and may suggest illegal re-aging of the debt Improper Post-Repossession Collection : After repossessing and selling the vehicle, Capital One attempted to collect additional funds from my insurance provider suggesting an effort to double-recover for the same deficiency balance. This is not only ethically questionable but could violate state-level insurance recovery laws, FDCPA standards around unfair collection practices, and broader consumer protection principles against deceptive conduct.

I am requesting that the CFPB : 1. Investigate Capital One Auto Finances dispute resolution practices, including their failure to respond to a certified consumer dispute and premature verification without evidence ; 2. Compel Capital One to produce complete documentation supporting the reported tradeline, including : the accounts current legal balance, repossession/sale records, post-repo insurance communication or claims ; 3. Order full removal of the tradeline if they can not substantiate it accurately ; 4. Examine the legality of their post-repo insurance collection attempt, which may constitute an improper secondary recovery effort.

Cited Violations : FCRA 15 U.S.C. 1681s-2 ( b ) : Failure to reasonably investigate and correct disputed reporting FCRA 15 U.S.C. 1681i ( a ) ( 4 ) : Failure to consider consumer-provided evidence during reinvestigation FDCPA 15 U.S.C. 1692e ( 2 ) ( A ) : Misrepresentation of the character, amount, or legal status of the debt FDCPA 15 U.S.C. 1692e ( 8 ) : Communicating false credit information FCRA 15 U.S.C. 1681c ( a ) : Possible re-aging of the debt through continued charge-off notations post-sale Requested Resolution : I am requesting : Immediate deletion of this account from all consumer reporting agencies OR, if it is to remain : Correction to reflect : the settlement balance of {$3200.00}, current closed status post-repo and sale, removal of all post-repossession charge-offs, and removal of any duplicate collection attempts through insurance.

Capital One Auto Finances reporting errors, lack of transparency, and questionable post-repo behavior have directly harmed my creditworthiness and deserve CFPB scrutiny. I am requesting your intervention to ensure accountability.

Company response to consumer: Closed with explanation