Consumer complaint received 2024-12-03 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: Bridgecrest Acceptance Corporation
State: NV

Complaint narrative:
Comprehensive Complaint Document : Complainant : XXXX XXXX XXXX XXXX Respondents : Bridgecrest Credit Company, XXXX XXXX XXXX Agency Specialist ), XXXX XXXX ( Director, Corporate Counsel ) Relevant Dates : First Complaint Filed : XX/XX/XXXX Second Complaint Filed : XX/XX/XXXX Third Complaint Filed : XX/XX/XXXX Bridgecrest Extensions and Delays : Requested more time on XX/XX/XXXX, response received XX/XX/XXXX. 
Requested more time on XX/XX/XXXX, response received XX/XX/XXXX. 
Response received XX/XX/XXXX. 

Overview of Complaints This consolidated complaint addresses repeated legal violations, contractual discrepancies, financial damages, and emotional distress caused by Bridgecrests mishandling of a contract regarding the XXXX XXXX XXXX XXXX, originally financed through XXXX. 

Complaint and Response Details Complaint XXXX ( XX/XX/XXXX ) Key Claims : Bridgecrest lacked a legal assignment of the contract. 
Payment discrepancies and account manipulation. 
Unauthorized repossession of the vehicle and failure to provide debt validation. 

Response XXXX ( XX/XX/XXXX ) : Generic response, delayed by over forty days. 
Provided no evidence of contract assignment. 
Failed to address payment discrepancies or repossession issues adequately. 

Complaint XXXX ( XX/XX/XXXX ) Key Claims : Reiterated unauthorized assignment, repossession, and payment discrepancies. 
Emphasized damages for financial loss and emotional distress : {$50000.00} for lost wages and business opportunities. 
{$20000.00} for personal and LLC property loss. 
{$50000.00} for pain and suffering. 
$ XXXX for five years ( {$300000.00} ) for long-term credit damage. 
{$8600.00} in overpayments with interest. 

Response XXXX ( XX/XX/XXXX ) : Response delayed by 21 days Claimed repossession followed policy, with no explanation of missing property or validation of discrepancies. 

Complaint XXXX ( XX/XX/XXXX ) Key Claims : Reasserted illegal repossession, payment anomalies, and debt validation issues. 
Included demand for {$30000.00} ( vehicle sale value ) or replacement of the XXXX XXXX XXXX XXXX with a XXXX XXXX XXXX XXXX. 

Response XXXX ( XX/XX/XXXX ) : Dismissed demands for vehicle replacement or compensation, citing nonpayment, without addressing prior validation failures and inconsistency of payment history Legal Violations 1. Fair Debt Collection Practices Act ( FDCPA ) : 15 USC 1692f ( Unfair Practices ) : Use of unauthorized repossession methods. 
15 USC 1692g ( Debt Validation ) : Failure to validate the debt upon written request. 
2. Truth in Lending Act ( TILA ) : Breach of consumer protections under loan terms, including lack of transparency. 
3. Fair Credit Reporting Act ( FCRA ) : Violations of 15 USC 1681e ( b ) ( accuracy of reporting ) and 15 USC 1681i ( 5 ) ( failure to investigate and correct errors ). 
4. Gramm-Leach-Bliley Act ( GLBA ) : 15 USC 6802 ( b ) : Improper disclosure of financial and personal data without consent. 
5. Uniform Commercial Code ( UCC ) : Unauthorized repossession and failure to properly notify or account for the sale of personal property, violating UCC Article 9. 
6. General Contract Law : Unauthorized enforcement and repossession without a valid assignment constitute a breach of contract.

Company response to consumer: Closed with explanation