Consumer complaint received 2024-06-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
In XX/XX/XXXX, I contacted XXXX XXXX to arrange a payment agreement to pay off the full balance of the business joint credit card account that was reporting on my consumer profile. At that time, the total balance owed was {$1500.00}. To resolve the outstanding balance, I entered into a payment agreement with XXXX XXXX to pay the balance in full by making a total of XXXX automatic payments between XX/XX/XXXX XX/XX/XXXX of {$150.00} monthly, with the XXXX and final payment being {$150.00}, which would pay the account in full and bring the balance to XXXX. All automatic payments were completed, and the balance was paid off in full as arranged in XX/XX/XXXX. 
Over the past XXXX years, XXXX XXXX has failed to comply with FCRA by continuing to furnish and verify, unverified, incomplete and inaccurate information to the CRAs Experian and XXXX. Since XX/XX/XXXX, XXXX XXXX has continued to omit materially positive payment and balance information while continuing to selectively furnish unverified, incomplete, inaccurate information to the CRAs that has harmed my ability to obtain new credit. Over the same period, Experian and XXXX has remained complacent and abdicated its duties required by the FCRA to ensure the complete and accurate reporting of each consumer profile. 
In an attempt to resolve the incomplete and inaccurate reporting in accordance with the FCRA laws regarding the dispute process, a total of more than XXXX disputes were filed with XXXX  XXXX directly and with the CRAs Experian and XXXX to resolve a series of habitual reporting errors that remain unresolved including the unlawful re-aging of the account, continuing to report unverified high balances that were never reached ( {$1700.00} ), and the material omission of more than XXXX years of positive payment history and low balances, including the final 10 months of automatic payments made to XXXX  XXXX to pay the account in full. After XXXX XXXX admitted it did not have evidence to support the high balance reporting of {$1700.00} on the Experian and XXXX reports, XXXX XXXX still provided dispute result letters stating the information had been verified and was correct although it remains that it was unable to produce any documents to support this information. A report highlighting the latest series of errors reporting on my Experian and XXXX consumer reports as of XX/XX/XXXX is enclosed herein as an attachment to this complaint. 

XXXX XXXX, Experian and XXXX willfully failed to comply with its duties and obligations under FCRA by inadequately handling and prematurely closing the numerous disputes filed to address the incomplete and inaccurate reporting. After failing to adequately process multiple disputes to resolve the inaccurate and incomplete reporting, XXXX  XXXX, Experian and XXXX further failed to fulfil its obligations under FCRA by failing to furnish information requested by the consumer, as documented in the dispute letters to XXXX XXXX, Experian and XXXX dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. These dispute letters are enclosed herein as attachments to this complaint. 
While XXXX and Experians inaccurate and incomplete reporting of this account remained unresolved, XXXX  XXXX, Experian and XXXX continued to verify the account information stating, in part, that it completed an investigation and determined that the account was reporting correctly although neither report matched the account statements provided by XXXX  XXXX detailing payment and balance history. Copies of the latest dispute results furnished by XXXX XXXX, XXXX and Experian is enclosed herein as attachments to this complaint. 
It is unlawful for XXXX XXXX, Experian, and XXXX to continue to report information that can not be verified, information proven to be either materially incomplete or inaccurate. Pursuant 15 U.S. Code 1681i ( XXXX ) ( XXXX ) XXXX in case of disputed accuracy, Treatment of inaccurate or unverifiable information. If, after any reinvestigation under paragraph ( XXXX ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. 
Through the process of filing the XXXX formal disputes with XXXX XXXX, Experian and XXXX XXXX it is evident that the dispute process was wholly ineffective in addressing material reporting errors and deficiencies. I would like to understand how and why this occurred. For this reason, I sent requests for information to XXXX XXXX, Experian and XXXX -- The letters requested that each party furnish a complete record of all correspondence and documentation shared between parties during the process and completion of each dispute. 
The purpose of this complaint is to : XXXX ) Cure the XXXX XXXX account reporting errors and deficiencies. Due to the length of time these issues have persisted, and in accordance with FCRA law procedures, I am now requesting solely for the account to be deleted from my consumer credit profile. XXXX ) Understand why XXXX XXXX, Experian and XXXX continued to report unverified, incomplete and inaccurate information after these issues were brought to each partys attention and multiple disputes were filed. Because my requests for information sent to XXXX  XXXX, Experian, and XXXX were never produced, I would like XXXX  XXXX, Experian and XXXX to fulfil my request for information sent to XXXX  XXXX on XX/XX/XXXX and to Experian and XXXX on XX/XX/XXXX. The request was to please provide all information detailing the dates, correspondence and any information or documents furnished between the data furnisher ( XXXX XXXX ) and the CRA ( Experian and XXXX ) during each dispute filed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation