Consumer complaint received 2024-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OZK
State: GA

Complaint narrative:
Bank OZK on XXXX XXXX XXXX Extension in XXXX, Georgia, charged my non-profit checking account a monthly {$12.00} fee, labeling it " Commercial Online. '' I was charged this fee on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX, and XX/XX/XXXX. for eleven times for a total sum of {$130.00}. 

Bank OZK charged me {$130.00} in total, and I feel this doesn't seem right and it is an abusive practice to the consumer. 

If you can't help me, please at least change the notification system so the consumer receives a letter in the mail and email and an explicit notification on the daily report and monthly bank statement so consumers are clearly informed and understand the source of the charge. 

The corporate headquarters in Arkansas told me falsely in a recorded call that I was charged this fee because I had less than {$1000.00} in my checking account, which was true for that account but not correct in total, as I have other accounts with that bank. 

When I called the local branch, I was again told the same thing falsely : I was charged this fee because I had less than {$1000.00} in that account. 

I wrote an emotional letter, gave it to and met with the new branch manager, and informed her that I was not given appropriate notice regarding what this fee was for, and I just realized it was a charge by my bank. I thought it was something else but did not associate " Commercial Online '' with a bank fee. 

The manager stated that I was charged this fee because I had given access to my temporary bookkeeper for the few days she worked for me and had yet to remove her access. I vaguely remember giving her access, but had forgotten all about this, and I never realized there was a fee associated with the few days she had access, or otherwise. 

If this fee had been clearly stated to be a " Bank Service Fee '' or something to adequately inform me about the fee, I could have taken prompt action to call to inquire about it and stop it. 

I have a high credit score in the high XXXX and watch my checking accounts daily. I did not understand where this fee was coming from, and I had no telephone number to call. 

I previously canceled insurance on my phone because I did not know what the bill was, and I did not want to make that mistake again. I should not have been charged this fee. 

I have seen other fees by various companies on my bank statement that needed to be clarified about their source, and the consumer needs better protection. 

As a separate issue, before companies automatically bill without warning for online purchases, there should be advance notice so the consumer can cancel the service without incurring a new charge. We are in a whole new world with online transactions. 

Overall, I have a very good relationship with Bank OZK, and they with me, but Bank OZK needs to handle this situation appropriately. Please investigate for me. Thank you.

Company response to consumer: Closed with explanation