Consumer complaint received 2026-03-02 00:00:00
Product: Student loan — Private student loan
Issue: Incorrect information on your report — Account information incorrect
Company: AES/PHEAA
State: CO

Complaint narrative:
I am submitting this formal dispute pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., regarding inaccurate and materially misleading reporting on my consumer credit file. Account Name : American Education Services Account Number : XXXX Account Type : Installment Date Opened : XX/XX/XXXX Account Status : Closed Charge-Off Status Updated : XX/XX/XXXX Reported Balance : {$0.00} This account is being reported as a charge-off with a {$0.00} balance and is associated with a past address that is no longer accurate. I dispute the accuracy and continued reporting of this account. A charge-off is an accounting action in which a creditor writes the debt off as a loss. If the debt was written off for accounting and tax purposes, then cancellation-of-debt income may have been triggered, which would require issuance of IRS Form XXXX. I have not received any XXXX relating to this account. If this debt has been canceled or treated as a loss for tax purposes, continued reporting of a charge-off without clear and accurate explanation is materially misleading. If it has not been canceled, then the reporting must accurately reflect the true legal and accounting status of the debt. Under 15 U.S.C. 1681e ( b ), consumer reporting agencies must assure maximum possible accuracy. Under 15 U.S.C. 1681s-2 ( b ), furnishers must conduct a reasonable investigation upon notice of dispute. Under 15 U.S.C. 1681i ( a ), any information that can not be verified must be corrected or deleted. Additionally, reporting must comply with XXXX standards, including proper Account Status Codes, Special Comment Codes, and balance fields. Reporting a charge-off with a {$0.00} balance without proper coding or documentation raises concerns of incomplete or misleading reporting. Accordingly, I demand the following : Written clarification of the accounting and tax treatment of this account. Confirmation whether a Form XXXX has been issued or filed with the IRS. A copy of any XXXX associated with this account. If no XXXX has been issued, written confirmation that no cancellation of debt has occurred. Documentation explaining why this account continues to be reported as a charge-off despite reflecting a {$0.00} balance. The Date of First Delinquency ( DOFD ). Complete payment and charge-off history. Written Method of Verification ( MOV ) pursuant to 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ), including the specific documents relied upon to verify this account. Immediate correction or deletion of any outdated address information associated with this account. Confirmation of full compliance with XXXX reporting standards. If you can not provide competent documentary evidence establishing that this reporting is accurate, complete, and not materially misleading, I request immediate deletion of this account from all consumer reporting agencies. The FCRA guarantees my right to fair and accurate reporting. Continued reporting of information that is incomplete, unverifiable, or misleading may constitute negligent or willful noncompliance under 15 U.S.C. 1681n and 1681o. I expect a written response within the statutory timeframe. Sincerely, XXXX

Company response to consumer: Closed with explanation