Consumer complaint received 2025-10-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
I am filing a formal complaint against TD Bank , N.A . for imposing unjustified, inconsistent, and disproportionate holds on both a check deposit and a same-day XXXX transfer XXXX in apparent contradiction of its own stated policies. 

On XXXX XXXX XXXX, I deposited {$25000.00} into my checking account at TD in person with a Teller. I asked how long it may take for the check to be cleared and was informed it should be cleared within a day. TD applied a hold effective XX/XX/XXXX, shifting release dates from XX/XX/XXXX to XX/XX/XXXX, and finally XX/XX/XXXX, XXXX seventh business day. None of TDs published exceptions applied to my account, and the bank refused to specify which exception was used from the following list : 1. New Accounts -- If you are a new Customer, special rules resulting in an extended hold may apply during the first thirty ( 30 ) days your account is open. The first {$100.00} of the deposit will be made available on the same business day the check is presented. An additional {$170.00} of the check will be made available on the next business day. If the deposit was made through the Mobile App, {$270.00} will be made available on the business day following the business day when the deposit was presented. The full amount of a check deposited via the Mobile App or check deposited via the ATM/a Teller will be made available three business days after the date of deposit.

2. Large Checks -- You deposit checks totaling more than {$6700.00} within the same business day. The first {$100.00} of the deposit will be made available on the same business day as the deposit. An additional {$6600.00} will be made available on the next business day. The remainder of the funds may be held for up to seven ( 7 ) business days after the deposit date.

3. Re-Deposited Checks -- Checks that have been previously returned.

4. Repeated Overdrafts -- Customers who have overdrawn their account repeatedly or would have overdrawn their account if checks had been honored in the last six ( 6 ) months.

5. Reasonable Cause -- If we have reason to believe a check is unable to be collected or we have received notice the check is in the process of being returned.

6. Emergency Scenario -- There is an emergency, such as failure of communications or computer equipment. ( Note : The first {$270.00} will be made available no later than the first ( 1st ) Business Day after the day of your deposit ). We will notify you if we delay your ability to withdraw funds for any of these reasons. If we are not going to make all of the funds from your deposit available on the first ( 1st ) Business Day, we may notify you at the time of your deposit. At this time, our records indicate that the funds from your deposit of {$25000.00} on XX/XX/scrub>XXXX  should become available on XXXX.

It was also verified that the check deposited had funds cleared, by XXXX XXXX, on XXXX XXXX

On XXXX XXXX XXXX, after I attempted to close my account and transfer {$1100.00} via XXXX to another bank to begin the process, TD again imposed a hold until XXXX XXXX XXXX, citing security reasons and that because it was requested from my TD account, it would take longer. I have used XXXX multiple times with no prior holds. This security rationale appears inconsistent with TDs usual treatment of same-day XXXX transfers as well as whether sent or received.

Finally, on 4 separate occasions by employees of TD Bank, I have been informed that notes would be made on the account, escalations, and requests to have this looked into with no available time frame for a resolution, no discernable reasoning when resolutions can't be made and the consistent statements of " it's for security '' while they have had a data breach on my information. 

These combined actions suggest my account is being handled in a disproportionate and possibly disparate manner compared to other customer with TDs stated policies, resulting in avoidable financial harm and loss of access to my funds.

Company response to consumer: Closed with explanation