Consumer complaint received 2026-04-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: RCN Capital, LLC
State: NY

Complaint narrative:
I am writing not only to expose the unfair practice of XXXX XXXX XXXX ( XXXX ) but to also force them to give me back the money they took from me using their predatory lending practice. My name is XXXX XXXX XXXX, and I have My XXXX XXXXXXXX XXXX, a company that owns XXXX XXXX XXXX. On XX/XX/XXXX, XXXX XXXX XXXX took a commercial loan out from XXXX for {$340000.00}, facilitated by the broker XXXX XXXX and XXXX XXXX XXXX branch XXXX, XXXX XXXX, to purchase the property located at XXXX XXXX XXXX XXXX NY XXXX. From the beginning, XXXX started using their deceptive practices on me. The rate discussed during the process was not the rate on the papers at closing. We closed anyway at a rate of 11.99 % per annum. There is no prepayment penalty. Payment is due on the first ( 1st ) of each month with 10 days grace period. XXXX XXXX XXXX was the lender. XXXX payment was not accepted. Payment must be debited automatically from an account. We discussed that payment will be debited on the eight ( 8th ) of every month. XXXX debited the account on XX/XX/XXXX instead of the 8 and charged me a late fee because the money was not available yet on the account since I knew I had until the 8. Hence, I decided that I must pay the loan off because the way things started, we will not end well if I continue with them. On XX/XX/XXXX, I sent an email asking about directions on how to pay the principal and XXXX XXXX, their Collections Specialist II, responded and informed that with my permission the money can be debited from the same account that the monthly payments are debited from, or I can wire the funds. As soon as I gave the ok to automatically debited the account, XXXX told me that she was advised that she was not positive. The funds must only be wired, and I must add an additional {$20.00} for them to process the wire. As a result, I did a wire for {$200000.00} and sent them an email with the receipt confirmation from the bank as I was told and I asked them to confirm that they received it. They did not respond on the 10. On the 12, I emailed them again. No response. On the 15, I asked XXXX to step in. XXXX sent them an email. No response. On the 19, when I realized no one was going to respond to confirm receipt of that money, I decided to go on their site to see what was going on. I found out that I continued to be charged the same monthly amount as if I never paid the {$200000.00}. As a result, I sent an email directly to XXXX XXXX, their Loan Servicing Escrow XXXX. XXXX responded asking other members of her team for an explanation. That is when XXXX XXXX, the assistant XXXX, responded, confirming receipt of the wire, nine ( 9 ) days later and informed me that The XXXX interest payment is a full XXXX because interests are billed in arrears. On XX/XX/XXXX, I sent an email to XXXX asking her on how to pay the XXXX balance on the loan, very specifically. She responded and asked me to use the same wiring instructions. She never mentioned anything to me about a payoff letter. So, On XX/XX/XXXX, I did a wire for {$140000.00} to pay the remaining {$140000.00} and sent the confirmation page to them just as I did for the 1st wire. The next day, XXXX responded confirming receipt of the wire and saying she would have it apply accordingly. On XX/XX/XXXX, I got an email saying I owe {$17.00} XXXX. I informed them I paid the full balance of the loan ; there is no possible way that I could owe that money. I was informed then that when I made the payment, I did not request a payoff letter. XXXX and XXXX stepped in through several back-and-forth emails. Then, I received a phone call, which I put XXXX on the line, from one of the ladies saying she would speak with the manager to take care of it, and she would call us back the next day. We have never heard from her until a certain XXXX called me on XX/XX/XXXX, and left me a message about that amount. Again, we called back and could not speak with anyone. Hence, we started emailing again. I got threatened that they would seize the property. So, XXXX, XXXX and I concluded that I must pay whatever amount they want to get the lien release, and I will figure out what needs to be done after. XXXX stepped in and requested a payoff letter this time and on XX/XX/XXXX, we were told that I must pay {$18000.00}, which I wire to them. Again, no one confirmed receipt of the wire as usual. I sent emails. XXXX sent emails. XXXX sent emails. No one responded. On XX/XX/XXXX, I checked with XXXX to see if he had gotten a response and he did not. On XX/XX/XXXX, I sent an email to XXXX and XXXX asking their opinion about me sending XXXX an email letting them know what we have given them enough time and they have not responded then we will go ahead a file a complaint against them. XXXX agreed he would send them an email. They still did not respond. On XX/XX/XXXX, I sent an email asking about when the XXXX was going to be released. A certain XXXX, XXXX Closing XXXX XXXX, responded and sent me a copy of the unsigned discharge. I went and asked for a XXXX. XXXX XXXX responded and informed me that XXXX does not provide XXXX. She sent me a statement summary and an account activity. I have realized that IT SEEMS as if they add the monthly interest to the principal making it generating daily interest until a payment is received to make up that {$18.00}, XXXX. As a summary, I strongly believe that the strategies used by XXXX are fraudulent and need to be addressed and stopped. We do not know how many clients have been defrauded by this company. I would like to get back every penny that they wrongfully got from me. I have attached copy of all the emails and documents for review.

Company response to consumer: Untimely response