Consumer complaint received 2023-05-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Foursight Holding LLC
State: OK

Complaint narrative:
My car was on a loan with foursite capital. I purchased a gap addendum in addition to the loan. It clearly states in the contract that in the event my vehicle is totaled I no longer am responsible for the loan up to the original loan amount and they would not be attempting contact with me to collect any money due up to the original loan amount ( with exceptions for late fees ). I had made all payments in a timely manner until the vehicle was totaled. My vehicle was totaled XX/XX/2023. My payments are all due on the XXXX of every month. The payment on the XXXX of XXXX processed and they took their payment just hours after my car was totaled, my husband was XXXX XXXX XXXX one child in the XXXX and my other child in the XXXX XXXX XXXX XXXX I then went into the website a few days later and turned off auto pay with the reason of total loss. My car insurance was notified of everything and started their process the XXXX of XXXX and it was declared a total loss in the beginning of XXXX. My car insurance then requested I have my title signed and notarized and mail the title with the keys to their facility. At that time they were contacting foursite capital for a letter of guarantee. On the XXXX of XXXX, the next payment was due for foursite. I did not pay it as my car was declared a total loss and I was not to be responsible for the remainder of the loan per the gap addendum. Shortly after the XXXX of XXXX, within days, the phone calls started. Foursite Capital has called my husband and I Monday through Saturday at any time between XXXX and XXXX central time. They have called every single Monday, Tuesday, Wednesday, Thursday, Friday and Saturday since the XXXX payment was not made. They have made contact with me by phone call numerous times and I cooperate to the best of my ability everytime I talk to them. They have made contact with my husband numerous times. Regardless of having made contact with us and regardless of the company being aware of what is happening with my vehicle they have and plan to continue calling me every single Monday through Saturday about the " missed payment ( s ) ''. I have on numerous occasions pointed out the gap addendum. They acknowledge the gap addendum exists but choose to ignore its purpose. XX/XX/XXXX I received notice that my car insurance has sent the payment due to foursite in the XXXX value of the car. Today, XX/XX/XXXX I answered yet another call from foursite and made them aware the payment has been sent to them. They simply stated " we do not have the payment yet and until we get that money we will call you and your husband everyday ''. He then wanted me to stay on the line for his supervisor to come up with a new payment plan for me. I responded with obvious frustration and told him I would do no such thing as I am clearly not responsible for the remainder of the loan per their gap addendum and I requested them to cease contact due to their frequency of calls being clearly harassment ( not to mention the emotional distress regarding speaking about the car in general ). The agent told me it did not matter and that the phone calls are not going to stop.

Company response to consumer: Closed with explanation