Consumer complaint received 2024-08-12 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: AL

Complaint narrative:
NOTICE : FORMAL COMPLAINT PLEASE DO NOT CLOSE MY ACCOUNT UNTIL A FULL INVESTIGATION HAS BEEN CONDUCT MAJOR CONCERN. THIS IS NOT THE SAME OR SIMILAR CONCERN AS REPORTED EARLIER. T I am writing to express my serious concerns regarding several issues with my mortgage account with XXXX ( XXXX ) dba XXXX XXXX XXXX. As a private XXXX XXXX who has invested thousands of dollars on XXXX : to include XXXX, I am an investor. I have discovered troubling discrepancies and suspect potential fraud. 

XXXX. Breach of Trust and Fraud Concerns : I have recently discovered that XXXX, ( XXXX ) despite its assertions in SEC and XXXX reports that my payments would not be sold on the secondary market, has potentially violated this assurance. This is in direct breach of trust and potentially constitutes security interest/instrument fraud. I request an immediate investigation into these concerns, including a full accounting of how my payments have been handled and if there have been any conflicts of interest. 

XXXX. XXXX XXXX XXXX : I have tendered special deposits on XXXX occasions, including XXXX in {$21.00} in XXXX XXXX, a {$2.00} XXXX, and a {$1.00} XXXX XXXX XXXXXXXX XXXX Despite providing notices and evidence of tendering these deposits to XXXX XXXX Bank, the special deposit was not processed correctly. XXXX communication indicated that they do not accept currency and warned of potential legal action, which I find unjustified. 

XXXX. Insurance Fraud : I am concerned about potential investment fraud and conflicts of interest involving XXXX XXXX and XXXX XXXX, particularly since I have XXXX thousands of dollars in XXXX XXXX. It appears that there may be a collaboration between XXXX XXXX, the alleged mortgage company, and insurance fraud. I request a thorough investigation into these matters and an explanation as to why funds were not applied to my insurance policy. 

XXXX. Investment Concerns : As an investor in XXXX XXXX XXXX, I am also seeking verification of the accuracy of the investment amounts and potential conflicts of interest related to my investments. I request to see a detailed copy of the full accounting ledger related to my investments with XXXX XXXX, XXXX, and XXXX. 

XXXX. Breach of Trust and Security Concerns : The situation also raises concerns about security fraud and breach of trust. I request that XXXX halt any further collection activities and reporting to credit agencies while this investigation is ongoing. 

I am demanding a response within 14 days. Please find attached all relevant supporting documentation, including my signed and notarized rescission of signature written in equity. Should XXXX wish to reclaim any property, I request that all credits, proceeds, and interests be refunded to my trust. 

Thank you for your immediate attention to these serious matters. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation