Consumer complaint received 2026-01-06 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: M&T BANK CORPORATION
State: VA

Complaint narrative:
On XX/XX/XXXX, I went to the M & T Bank branch, XXXX XXXX, ( XXXX XXXX XXXX XXXX, VA ) and spoke with XXXX XXXX. I informed him that a had CDs that were maturing on XX/XX/XXXX and I needed the money from the CDs available to wired on XX/XX/XXXX to purchase property in North Carolina. I asked if there was a graced period for the XXXX money to be transferred into my checking account to be wired on XX/XX/XXXX. XXXX XXXX stated the money would be available and it would not be a problem to wire the money on XX/XX/XXXX. XXXX XXXX stated that I just needed to come to the branch on XX/XX/XXXX and cash in the CDs and put it my checking account. XXXX XXXX stated, " Because the CDs were M & T CDs being transferred into a M & T account that the transfer of the money would be done on the same day ''. He again reassured me that the wired can be done on XX/XX/XXXX. Given this information, I contacted the seller, real estate agents, title company, and attorneys involved that the money for the property would be wired on XX/XX/XXXX and the paperwork was drafted and signed. ( This included prorated taxes, HOA fees, and property taxes ). 

On XX/XX/XXXX, at approximately XXXX hours, I went the branch in question and spoke with another M & T Bank rep., ( unknown name, XXXXXXXX XXXX XXXX in his XXXX ). I advised him of the situation and my discussion with XXXX XXXX. He assisted me with cashing in my CDs and transferring the money into my checking account. He stated to me, ( The money from the CDs will be available in my checking account in XXXX minutes ). He again reassured me that the money will be available on XX/XX/XXXX to be wired. I asked him if i needed an appoint for XX/XX/XXXX he stated, " No, you can just come in ). 

On XX/XX/XXXX, at approximately XXXX hours, I went to the same M & T Bank branch to wire the money. I spoke with XXXX XXXX to assist me with the wire transfer. After bringing up my information and accounts, XXXX XXXX stated that there was a minor issue on their part, but he could resolve it and wanted me to leave and come back. XXXX XXXX told me he would call me to come back in. At approximately XXXX hours, XXXX XXXX called me and told me that he could not transfer the money. I told XXXX XXXX this was unacceptable and told him that I would be charged additional money for lawyer fees and taxes because the delay in the wire transfer. He admitted that they were wrong but could not transfer the money. I then asked to speak with the branch manager. ( Again, I can recall his name ). Upon speaking with the manager, he stated that XXXX are their XXXX and they needed another additional day to post the money in my checking. He stated that they would provide a memo stating they were at fault and the money was in my account to the individuals involved. ( STILL HAVE BOT RECIEVED SAID MEMO ). 
I said this was still unacceptable to me, but he assured me twice the money would be available on XX/XX/XXXX to transfer and he would personally meet me at the branch at XXXX hours, on XX/XX/XXXX to conduct the wire transfer himself. 

I responded to the branch on XX/XX/XXXX at XXXX hours, the manager was not there to meet me. ( I found this highly unprofessional of the manger and can see why M & T Bank has poor customer service ). Instead, I was directed, the same incompetent person XXXX XXXX to do the transfer. The transfer was final sent ; however, this incident cost me monetarily, stress, embarrassment, time from work, and aggravation that was cause by M & T Bank incompetent manager and associates. 

I looking to be compensated for my time, aggravation and monetary loss. 

Respectfully XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation