Consumer complaint received 2024-03-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Maximus Federal Services, Inc.
State: NY

Complaint narrative:
In XXXX my husband and I filed for bankruptcy. While filing bankruptcy, on the advice to my attorney we filed for adversary bankruptcy for the student loans, because the amount of debt I had collected was more than what I could pay back. At the time of my filing my loan service provider was XXXX, then in XXXX, it was bought by Aidvantage. In XXXX, my bankrupt was finalized and XX/XX/XXXX, my attorney informed me my student loans were discharged. I received a copy of the stipulation on which had also stated the student loan was discharged. Months after I called them, but they stated they had not received the court papers yet, I was told to call back 2-3 months. I called again, by now it was XXXX going into XXXX, I called my servicer provided again, and asked them had they receive the paperwork yet. Again I was told not yet, and that I should upload the paperwork. I uploaded them in my portal. I waited a few months, and called in XXXX XXXX  XXXX. I was the same story. At this point I was upset and mad, I asked to speak to a supervisor and the supervisor as well told me to re-upload my documents again, and the the department of education had a lot going on because of the Biden loan forgiveness. I told the lady I spoke with this was not a loan forgiveness, this was a loan discharge through a bankruptcy case. I advised her that I have a Federal Court Stipulation. Again I upload the court stipulation. Now we are in XXXX, and my loan provider has not done anything. I called them in XXXX XXXX XXXX, they told they had received the paperwork I submitted and that it will take some time. I was already upset and mad because a whole year I have been fighting this and nothing was done. They told me that someone would call me to ask questions about my documents. Another month passes by, nobody called. I called back the loan provider in XXXX XXXX XXXX, was given the run around that it will be fixed not to worry. I called my attorney at this point because it was gross negligence on the loan provider, they had the court stipulation that proved my loan was discharged in it entirety with no interest. Come to find the loan provider has been charging me interest and sending emails that I have made a payment. My attorney called, she given the same run around that it will be taken care of. Months had passed, I called again in XXXX XXXX  XXXX, nothing had changed. They told me to call back in a few months. I was already upset. This has cause so much harm to my credit and being able to get rates for a new car for my XXXX XXXX. I cant even buy a house because of it. I waited until the new year to call. So in XXXX, I called in XXXX. The lady stated XXXX XXXX we apologize, we have the documents we have to fix it on our end. It is now XXXX XXXX and nothing is being done. The loan keeps getting interest on it, when the it should have been wiped from my account, credit history and anywhere that can view the loan. I need help, I need someone to direct me to where I need to go to get this taken off from loan provider and my credit. My credit is taking a huge hit because of this loan. Please help.

Company response to consumer: Closed with explanation