Consumer complaint received 2026-04-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
XXXX XXXX at XXXX my online password was changed XXXX my account was taken over.\nSubject: Fraud Claim Account Takeover XXXX Wells Fargo Bank Impersonation \nI am writing XXXX formally dispute unauthorized transactions on my account resulting from an account takeover XXXX a Wells Fargo bank impersonation. \nAn account takeover happened XXXX. Impersonation removed my ability XXXX make an informed decision. I was acting under bank-directed fraud instructions, not voluntarily sending money.\nAt the time of these transactions, my account security had already been compromised. The individual impersonating Wells Fargo had access XXXX my account activity XXXX used spoofed caller ID, which removed my ability XXXX distinguish the interaction from a legitimate bank communication.\nThese were not voluntary or authorized transfers. They were executed under active fraud conditions, where I was manipulated into acting as an instrument of the fraudster.\nOn XXXX XXXX XXXX, my Wells Fargo account was compromised without my authorization. Shortly after, I received a phone call from an individual who appeared XXXX be a Wells Fargo representative. The caller ID displayed a Wells Fargo phone number, and the individual had knowledge of my account activity, which led me to reasonably believe I was speaking with a legitimate bank employee.\nThe caller stated they were from Wells Fargos fraud/security department XXXX instructed me XXXX take immediate action XXXX reverse or secure transactions on my account. Under the belief that I was following legitimate instructions from Wells Fargo to protect my funds, I was directed XXXX send money through XXXX-party applications (including Cash App and/or PayPal).\nThese transactions were not truly authorized by me. They were induced under false pretenses by an impersonator posing as Wells Fargo, during an active account compromise. I did not intend to send money XXXX any XXXX party for their benefit, nor did I knowingly participate in any legitimate transfer.\nThis situation constitutes:\n\tUnauthorized account access (account takeover), and\n\tFraudulent inducement through impersonation of a Wells Fargo employee\nI acted in good faith and as instructed by what I reasonably believed to be Wells Fargo. I reported this incident as soon as I became aware it was fraudulent.\nUnder applicable consumer protection laws XXXX Wells Fargos fraud protection policies, I request:\n\tA Regulation XXXX error resolution reinvestigation. \n\tUnauthorized electronic transfers \n\tMy actions were induced under fraud+ compromised account conditions\nPlease note that these transactions were the direct result of fraud and deception.\nI appreciate your prompt attention XXXX this matter XXXX expect resolution consistent with protections for victims of account takeover XXXX impersonation fraud.\n\nSincerely,\nXXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation