Consumer complaint received 2025-02-03 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Block, Inc.
State: TX

Complaint narrative:
In the beginning of 2024 I moved from XXXX  XXXX, MO to XXXX, Tx, and this was about XXXX. When I arrived in I had used my card just fine, then suddenly my account was closed by Cash App, so I called and explained it was me using the card and I had moved. They said no that wasn't the problem, and asked me to identify myself so I did go through their verification process. 

They proceeded to tell me I had several Cash App accounts. I then explained to them I have had issues in the past with losing phones and getting locked out of accounts and their own customer service advised I don't worry just open another account which I have always done because they told me too. 

They asked me to identify other account names and information they could find on these accounts and they would help me get rid of old accounts and I could keep my recent one. So I asked could they see any amounts on old accounts because I was waiting on my settlement and I think XXXX sent it too an old account. They said they would look it up for me once I identified again and all would be well. 

So answered all there questions, and they put me on hold. They came back and said due to fraudulent activity they would be closing all accounts in my name. So i said what fraud, I only used my personal information each time and I also had payroll payments coming in as well, so I never had such things happen. They said they don't have to explain to me anything and all accounts will be closed immediately. I asked well what about my XXXX USD I have in my account and I have a check coming from my past employer tomorrow. They said they don't have to answer anything to me and all accounts will be closed for fraud. 

I begged them not to leave me with no money, and could they please let me speak with manager, and they said no and hung up in my face. I called again and asked to speak with a manager, went thru verification only to be told Security would call me. I agreed to have someone in Security call me. While talking to them I explained they had the last of my money and if they kept it I would end up on the streets for sure, because my contract work didn't start for some weeks. I also informed them it must be something extremely wrong because XXXX had closed my other account unexpectedly just that day as well. I asked that they investigate possible hacking of my account. They told me they didn't have to explain anything to me at all and they where currently deleting my account, I informed them I would lose part of my last check, a full work check, and possibly loss $ XXXX $ XXXX that was coming in my XXXX XXXX. They said they didn't have to answer anymore questions and hung up. I After that I ended up losing a $ XXXXHr contract, and ended up on the streets for almost 3 months. I had to take the last money out of my retirement account just to make it so now I have lost that as well. All this stimmed from Cash App not helping me see what was going on and I still haven't fully recovered from my loses. 

To reconcile the situation I would like to be awarded $ XXXX from the settlement with this company. I now have a valid account with a credit union, and can give the information from deposit. I still have tried to call Cash App but their customer service line doesn't allow me to go thru.

Company response to consumer: Closed with explanation