Consumer complaint received 2025-10-14 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: ResidentCollect, Inc.
State: NC

Complaint narrative:
I was first reached out by Innovative Recovery around XXXX of last year with a payment link instead of an actual letter representing whoever they are representing. After that, they came at me with several XXXX  links which I don't have and don't plan to use. I also did not give them permission to send me any XXXX  links either since I don't use it. I last terminated my XXXX link after I was being fraudulized with payments that I didn't make in the past. They sent me several of these links without verifying who they are or even properly validating the debt. The debt that they are claiming is not my debt. And I have proof that this isn't my debt at all through emails and contact with the original entity. At the time of last XXXX, I was homeless and had no way of paying or an available address, but each time innovative recovery reached out to me, it was though a " Do Not Reply '' email, which meant I had no way of contacting them if I wanted to speak with them. I ignored these attempts for several reasons : one of them being that I had no place to stay and no way to defend myself in anyway. Around XXXX, I got a part time job to help boost myself financially, but still wasn't enough to help me through most of what I needed. 

Around XXXX of this year was when they were sending me secure documents ( * which would be deleted after a certain timeframe * ) representing XXXX XXXX XXXX, yet the address is completely different than the address in the document. At this point, I realized that I couldn't avoid this and needed some way to defend myself so I had to search for their email and sent them a copy of a debt validation letter. About two weeks later, they send another secure document not validating the debt and demanding payment. I went to someone for help since I needed to figure out what to do and found out the email address they were sending me was a possible scam and could've landed me into a phishing situation. Right now, I just need to send them a cease and desist letter since they are refusing to allow me to properly contact them as well as allowing me to have evidence of this debt being validated and threatening a summons against them of up to XXXX dollars in harassment, defamation of character, and suspicion of fraud. I do not appreciate being hounded and threatened the way I have been threatened, nor am I ok that my last landlady sent my inaccurate debt into a collection agency that isn't trustworthy or reliable in anyway and do plan on filing a suit for such as this. This should've been handled properly and justly instead of landing me in a deeper hole. 

If anything, I am both relieved and angry at the same time because not only do I have a chance to fight back on this, but realizing that I have been a victim to fraud and abuse over and over again as a tenant and a consumer and I've had more than enough of my rights as a human being having been violated time and time again. I am a young adult learning how to navigate this world through hard times while also learning how to finally stand up for myself once and for all and I will not be had by Innovative Recovery through their abusive, nonstop combats with me over something that could've easily been resolved through proper handling on both sides. I do not feel comfortable reaching out to them by phone number since they have not been honest in their dealings with this debt or myself entirely. 

Thank you for your understanding in this complaint.

Company response to consumer: Closed with explanation