Consumer complaint received 2025-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Resurgent Capital Services L.P.
State: TX

Complaint narrative:
Subject : Formal Complaint Against XXXX XXXXXXXX and LVNV Funding LLC Improper Handling of Charged-Off Credit Card Account and Contradictory Collection Practices** Dear CFPB Team, I am writing to file a formal complaint against XXXX XXXXXXXX and LVNV Funding LLC regarding improper and contradictory handling of my charged-off credit card account ( XXXX XXXX XXXX ending in XXXX XXXX XXXX Their actions have caused confusion, stress, and potential harm to my credit profile. 

Summary of the Issue Inflated Balance Beyond Credit Limit : My original credit limit on this account was {$500.00}, buXXXX XXXX XXXXXXXX is reporting a balance of {$1300.00}. 
This balance far exceeds the credit limit and appears to be inflated with unjustified fees and charges. 
Contradictory Communication About Account Status : I was informed that this account was charged off and sold to LVNV Funding LLC, yet XXXX XXXX continues to send me statements encouraging me to " get back on track '' by paying the balance directly to them. 
If XXXX XXXX has sold this account to LVNV Funding LLC, they no longer own the debt and have no legal right to demand payment. This behavior is misleading and creates unnecessary confusion. 
Potential Violations of FCRA and FDCPA : If this account has been charged off and sold, reporting the balance inaccurately or pursuing collection activity without proper documentation may violate : Fair Credit Reporting Act ( FCRA 15 U.S.C. 1681s-2 ( b ) ), which mandates accurate and verifiable reporting of credit information. 
Fair Debt Collection Practices Act ( FDCPA 15 U.S.C. 1692e ), which prohibits false or misleading representations in connection with the collection of a debt. 
Impact on Me The contradictory communication and inflated balance have caused significant confusion and stress. Additionally, the presence of this inaccurate information on my credit report has likely harmed my credit score and financial standing. 

Requested Actions I request that the CFPB investigate XXXX XXXXXXXX and LVNV Funding LLC for the following : Validation of the Debt and Ownership : Verify whether XXXX XXXXXXXX or LVNV Funding LLC currently owns this account and whether either party has the legal right to pursue collection activity. 
Review of Credit Reporting Practices : Confirm whether XXXX XXXX is accurately reporting this account and balance to credit bureaus. 
Ensure that any unverifiable or inaccurate information is removed from my credit report immediately. 
Justification of Inflated Balance : Require XXXX XXXX to provide a full and itemized breakdown of how the balance of {$1300.00} was calculated. 
Corrective Actions and Penalties : Require XXXX XXXXXXXX and LVNV Funding LLC to cease any further collection activity on this account unless they can validate the debt. 
Impose penalties if either party is found to have violated consumer protection laws. 
Supporting Documentation I can provide the following documentation to support my complaint : A recent statement from XXXX XXXX showing the balance of {$1300.00} and a credit limit of {$500.00}. 
Correspondence indicating that the account was charged off and sold to LVNV Funding LLC. 
Any additional documentation requested by the CFPB. 
I trust the CFPB will investigate this matter thoroughly to ensure compliance with federal regulations and protect my rights as a consumer. Please let me know if additional information or documentation is needed. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation