Consumer complaint received 2025-12-31 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: TX

Complaint narrative:
What happened On XX/XX/year>, an unauthorized money transfer in the amount of {$150.00} was processed through MoneyGram, funded by my XXXX XXXX debit card, and sent to an individual named XXXX in XXXX. 

I did not authorize, initiate, or benefit from this transaction. I do not know the recipient and did not consent to any international money transfer through MoneyGram. 

I reported the unauthorized transaction promptly on XX/XX/year> to XXXX XXXX, which opened Claim Reference # XXXX. XXXX XXXX later denied the claim, stating the transaction was considered valid because the individual who initiated it had correct card or account information. 



Police report filed To formally document this fraud, I have filed a police report. 
Police Report / Case Number : XXXX The report documents that the transaction was unauthorized and that I did not consent to any MoneyGram or international money transfer.

Why this is a problem This transaction constitutes an unauthorized electronic fund transfer under Regulation E ( 12 CFR 1005 ) and raises concerns under CFPB remittance transfer protections applicable to money service businesses.

Possession of correct debit-card or account information does not constitute authorization. I did not provide consent for this transfer and did not share my credentials with any third party.

Additionally, when I contacted MoneyGram at XXXX XXXX direction, a MoneyGram representative stated verbally that funds had been returned to XXXX XXXX, but refused to provide any written confirmation, reference number, or date of credit, stating that a subpoena would be required to obtain that information. XXXX XXXX subsequently stated that this information was not accurate. 

This inconsistency raises concerns regarding XXXX handling, documentation, and disclosure of the transaction.

What I am requesting from MoneyGram I respectfully request that MoneyGram : 1. Provide written confirmation of the final disposition of the {$150.00} transfer, including whether the funds were paid out, frozen, rev
ersed, or returned 2. If the funds were returned or intercepted, provide the reference number, transaction status, and date of any credit or reversal 3. If the funds were paid out, explain how an unauthorized international transfer was permitted without my consent 4. Provide available recipient and transaction details associated with this transfer, including : The full name of the recipient The pickup or payout location in XXXX ( city and country ) The originating location or channel from which the transfer was initiated in the United States ( e.g., online, app, or retail agent location ) Any transaction or reference numbers associated with the transfer 5. Confirm what steps MoneyGram has taken to prevent further unauthorized use of my information Additional information Since reporting the fraud : The MoneyGram account associated with this transaction has been locked XXXX XXXX has issued me a new debit card I have taken reasonable steps to secure my financial accounts

Company response to consumer: Closed with explanation