Consumer complaint received 2025-06-24 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: W&A Intermediate Co., LLC
State: IN

Complaint narrative:
XX/XX/XXXX - XXXX XXXX transported me from XXXXXXXX XXXX XXXX to XXXX XXXX. It should be noted that the transport method was against my will ( I requested an XXXX but I was informed by my medical team that my coverage at the hospital might lapse if I did not transport via ambulance because some thing could happen in the ride and I would be at fault. 

XXXX I was billed {$2200.00} for the XXXX mile, out of network ambulance ride. 
I then asked for a detailed report of the coding charges to confirm that the in-network rate was billed. 

XX/XX/XXXX - My XXXX from XXXX XXXX XXXX XXXX XXXX stated that an adjustment was provided, so I should be billed {$2100.00} per the contracted rate between the XXXX parties. I again asked for a detailed report of the coding charges to confirm that the base rate should be billed as in-network and then adjusted from there. 

XX/XX/XXXX - I was again billed by XXXX for {$2200.00}. I reminded them of the prior conversation in XXXX and was referred back to XXXX. XXXX informed me that the XXXX  clearly shows the contracted rate discount making the balance due and that XXXX would need to call them directly to dispute the claim. 

XX/XX/XXXX - XXXX referred my account to collections and the collection account was reflected on my credit report as of this XXXX for {$2200.00}. Still no communication or records provided on the in-network base charge dispute. 

XX/XX/XXXX - I again reached to XXXX to check the status of the reprocessing. They informed me that again their contracted rate for the service was XXXX  and that I should not have been billed for XXXX. They could not comment on the coding but provided me with a reference number for XXXX to use to call them directly ( XXXX XXXX reference # XXXX ). 

I AGAIN reached out to XXXX about the validity of the charge amount and the contracted rate with XXXX. They informed me that after review of the XXXX that was provided by XXXX that they dispute its validity and that they were in fact not contracted with XXXX ( literally 13 months after the event, It was the first time that this was mentioned or used as evidence for the {$2200.00} charge ). They also informed me that they had no intention of reaching out to XXXX because they were not contracted with them and that essentially it was my problem. 

I AGAIN reached out to XXXX and explained the situation that I was essentially locked in the middle. I have no evidence that what was billed was appropriate for my case, the insurer ( XXXX ) is saying based on what they have contracted with the vendor that I was billed a fraudulent amount, and the vendor ( XXXX ). 

So the XXXX XXXX offered to call XXXX directly with me on the line. What resulted was a full on argument between the representatives with XXXX stating that this needs to escalate if XXXX is unwilling to appeal the rate along the appropriate channels I have ZERO idea what that means and XXXX informing me that the department to which it will be escalated to does not accept calls. 

In the meantime, I have still been referred to collections and I still have ZERO data as to what I was actually charged for In-Network or Out of Network? Contracted or Not Contracted???

Company response to consumer: Closed with non-monetary relief