Consumer complaint received 2026-03-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: SYNCHRONY FINANCIAL
State: AZ

Complaint narrative:
I have a Synchrony Bank Care Credit Card as I needed addition medical services that weren't covered by my insurance. When I signed up I was told that I wouldn't be charged interest for a promo period and I would need to pay the card off in full before that date. I agree and signed up for the card. This past XXXX, I was charged an interest Financial Fee of over {$1500.00} for what I can only assume was interest for the entirety of the previous year as it said XXXX interest. I only noticed this charge when I went in to make my monthly payment... I figured something must have been incorrect as that seems insane to charge that much as one interest fee. So of course, I call Synchrony Bank to try and have this resolved or removed. They didn't answer, I was disconnected from the line without ever reaching a representative. The new payment amount was out of my budget so I figured I would need to take care of it before I could make a monthly payment. As my bill was due the day I called in, my payment became past due. The bank then began calling, emailing, texting me non-stop to get a payment. I thought that was odd as they couldn't be bothered to answer the phone. I finally called in today and was able to reach a representative. I asked that this charge be removed as I wasn't paying it. I asked why I wasn't given warning that the promo period was ending and why I didn't receive notification that I wasn't paying enough each month to pay the balance by the date. I just wonder to myself, did the company intentionally make my monthly payments lower than an amount that would satisfy the balance by the time the payment period was over. I was told that my statement shows the date that the promo ends and that I could find that information every month. I was also told that I could have done the math myself to figure out what payment amount would be needed to completely pay the balance by the promo ending date. I guess that is on me however if I signed up for a interest free period then why wouldn't my payment be based on this? And also, why is it ok to charge a full year 's interest after the promo date ends, rather then beginning to charge interest on the month 's moving forward? This is such predatory lending, I can't even think of anything more fitting for this. Anyhow, I'm waiting to receive my contract in the mail... the one I signed that says all of this. The rep did tell me that I should have read this at the time I signed up but I was in need of care so that wasn't the most important thing happening. Also, why was I signing up for a credit care with an office worker and not an actual employee from the company that would explain everything to me before I signed anything? I don't remember hearing anything about this kind of charge happening or I was drugged so I wouldn't have remembered. I really hate that these companies can basically do whatever they want and we the people have no real protection from these things. Even as I write this complaint... I know this isn't going to do anything. There is no ethical practice at any level within this country, and the people that pay their taxes are the ones who are constantly screwed. If you can do something, I say thanks but if not I'd like a full explanation as to why I'm at fault for everything this company does?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation