Consumer complaint received 2025-02-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
1. Emphasize Financial Impact : Explain how the inaccurate reporting has negatively affected you ( e.g., loan denials, higher interest rates, or credit score drops ).

Example Addition : " This inaccurate reporting has resulted in a lower credit score, limiting my access to credit and increasing interest rates on financial products. '' 2. Highlight Non-Compliance with Deadlines : Under the FCRA, credit bureaus and furnishers typically have 30 days to investigate and respond to disputes. If that time has passed, mention it.

Example Addition : " Despite filing the dispute over 30 days ago, the company has not corrected the information or provided valid documentation, violating FCRA timelines. '' 3. Request for Specific Actions : While you already asked for corrections, you can request specific actions, such as : Removal of the inaccurate account if validation isn't provided.

A formal apology or acknowledgment of the error.

Compensation if you faced financial harm ( optional ).

Example Addition : " I request the immediate removal of the inaccurate information and a written confirmation from XXXX XXXX XXXX and the credit bureaus reflecting these corrections. '' XXXX. Attach Supporting Documentation ( if possible ) : Mention in the complaint that supporting documents ( such as credit reports, dispute letters, or screenshots ) are attached, which can strengthen your case. 
Example Line : " Supporting documents, including copies of my credit report and previous dispute correspondence, are attached for review. '' -- - Final Enhanced Version : ** '' I am filing this complaint due to inaccurate information being reported by XXXX XXXX XXXX on my credit report, violating the Fair Credit Reporting Act ( FCRA ) and potentially the Fair Debt Collection Practices Act ( FDCPA ). 

The account, originally opened with XXXX XXXX XXXX on XX/XX/XXXX, was closed in XX/XX/XXXX with a balance of {$14000.00} written off. However, XXXX XXXX XXXX is inaccurately reporting an open balance of {$8200.00}. I disputed this with the credit bureaus, and the account is marked 'Account information disputed by consumer ', but the inaccuracies remain unresolved. 

I requested validation of the reported balance and proof of the account status as required under : FCRA ( 15 U.S.C. 1681s-2 ( b ) ), which mandates furnishers to investigate and correct inaccurate information upon notice of a dispute.

FCRA ( 15 U.S.C. 1681i ( a ) ), requiring credit bureaus to conduct a reasonable investigation.

FDCPA ( 15 U.S.C. 1692e ), which prohibits false or misleading representations by debt collectors. 


Despite my efforts and the lapse of over 30 days since the dispute was filed, no corrections or valid documentation have been provided, violating FCRA timelines. This inaccurate reporting has negatively impacted my credit score, limiting my access to credit and resulting in higher interest rates.

I am requesting the immediate correction or removal of the inaccurate information, written confirmation from all involved parties, and assurance of compliance with FCRA and FDCPA regulations. Supporting documents, including copies of my credit report and dispute correspondence, are attached for review. " **

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation