Consumer complaint received 2025-01-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
Fifth CFPB Complaint Wells Fargos Ongoing Regulation E Violations Complaint Reference Numbers for Accuracy & Accountability This complaint is directly associated with the previous complaints I have filed and should be referenced for accuracy and accountability : XXXX XXXX XXXX XXXX Overview of Latest Wells Fargo Errors On XX/XX/XXXX, I called Wells Fargo to inquire about the handling of my previously filed claims. During this call, I discovered a new issue that further demonstrates Wells Fargos continued mishandling of my dispute : Wells Fargo filed a claim on XX/XX/XXXX, for XXXX unauthorized transactions totaling {$2100.00} under account ending in XXXX. 
However, I never filed a claim for that account. My claim on that date was for account ending in XXXX, not XXXX. 

Despite this, the letter I received from Wells Fargo states that my claims were filed under account XXXX, which is false. 

This suggests that the unauthorized transactions have been incorrectly attributed to both accounts, or that Wells Fargo misfiled my dispute under the wrong account numberboth of which violate Regulation E.

Regulation E Violations & Wells Fargos Errors 1. Wells Fargo Investigated the Wrong Account The claims I filed were for account XXXX, yet Wells Fargo processed them under XXXX, an account I never disputed. 

Regulation E Violation : 12 CFR 1005.11 ( c ) ( 1 ) The bank must investigate the disputed transactions on the correct account as reported by the consumer. Investigating a completely different account is a failure to comply with this requirement.

2. Mishandling & Misrepresentation of My Claim The letter I received falsely states that my claims were for account XXXX. This is incorrect and misleading. 
The fact that transactions appear on both accounts raises serious concerns about data integrity, claim processing errors, and possible system failures at Wells Fargo. 
Regulation E Violation : 12 CFR 1005.11 ( b ) ( 1 ) ( i ) Financial institutions must provide accurate disclosuresregarding claims. Issuing a letter that falsely attributes claims to the wrong account is a misrepresentation of material facts.

3. Failure to Conduct a Proper Investigation Since my dispute was filed under the wrong account, Wells Fargos investigation was invalid and did not comply with Regulation Es reasonable investigation standard.

Regulation E Violation : 12 CFR 1005.11 ( d ) A bank must conduct a reasonable investigation. If the claim was never evaluated for the correct account, then no legitimate investigation took place.

4. Failure to Provide Provisional Credit Under Regulation E, if an investigation is not completed within 10 business days, the bank must issue provisional credit while the claim is reviewed.

Since the claim was processed under the wrong account, the investigation was fundamentally flawed and incompletemeaning provisional credit should have been issued for the correct account.

Regulation E Violation : 12 CFR 1005.11 ( c ) ( 2 ) ( i ) Provisional credit must be issued if the investigation is delayed or incomplete.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation