Consumer complaint received 2026-04-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: LD Holdings Group, LLC
State: TN

Complaint narrative:
I recently received a letter from Loandepot tax department stating my property taxes are due an late in which they sent it to the wrong address an Ive updated my address XXXX months due to fire damages so the home is being repaired with Loandepot an there sending important letters to several addresses an customer service tells me they only have one on file so why is there important information being sent to different addresses an they dont honor there mistakes blaming the borrower for all there mishaps an screw ups so once I got late notice of this letter in which I still met the so call deadline so I reach out to tell them hey u all said im my own advocate for my own taxes and I have to handle all the issues around the property since I dont have a escrow account so I asked her what do I do in a situation where the property is being reassessed an a new bill will be sent out after the process an she tells me she would need a review letter showing it being reassessed so I go to the countys office and get these letters an I emailed them so there will not be a forced placed escrow on my mortgage in which I tell her this prior before so were aware Im whats going on an ok XXXX go by so I assume things are good to only find out with no call back or confirmation of whats going on theres an escrow been placed on my account cus they paid the inaccurate tax bill in which the county refunded them there money back for the bill thats in error that they paid an the interest which was in error also with the billing cus its showing late which I told the tax department all of this an they seen this as well that was in error in which I reached out to Loandepot way before they paid the taxes to tell them whats the issue an I was told things was good an this representative in the tax department doesnt have an idea of what shes doing misleading information to borrowers an now I got an forced placed escrow on my account due to all there lies an mis representation like what do u do in a situation where I ask Loandepot whats the procedure in this case an I got mislead an there treating me as if Im in default an cant pay my tax bills an denied me an escrow removal an at this point they shoulda informed me of a removal due to there screw up but telling me I got ta write a letter to removed the escrow in which its denied it clearly theres a mix up on u alls behalf why am I being treated as if Im missing my responsibilities of my property if county refunded u alls money that means the bill was in error an the review letters are right some needs to be done with this companies personnel there not up to speed on any tax or any related issues I was given an escalation team member to only waist my time in which its been XXXX days an she hasnt said a word Im so sick of this company Im paying XXXX mortgages cus of the fire damage to my home and there loss draft department is handling my claim the same way the tax department is very XXXX it takes months to get funded on my claim an my own money this company is not one u wan na borrow funds from there not very knowledgeable of any sort in the departments there working in at Loandepot this escrow shoulda been removed better yet it never shoulda been placed after the investigation of this tax issue

Company response to consumer: Closed with explanation