Consumer complaint received 2024-09-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am aware that a charge-off is viewed as a certificate of indebtedness, making it taxable income and eligible for removal from records. With this understanding, and considering the appearance of this information across multiple credit bureau reports, I seek assistance in reviewing my situation again. 
According to the Internal Revenue Service ( IRS ) Publication 4681, if a debt for which you are personally responsible is forgiven or discharged for less than the full amount owed, the remaining unpaid portion is considered canceled debt and must be included in your income. I am requesting an inquiry based on data from the four major credit reporting agencies, which indicate a charged-off debt from XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, totaling {$23000.00}. 
An authorized 1099-C form has already been submitted to the IRS, and I have copies available for verification. The amount listed on the form will be included in my income for the XXXX tax year. Therefore, the charged-off debt should be removed from the credit reports, as my credit history should not include income-related information. 
In accordance with the Fair Credit Reporting Act ( FCRA ) 15 USC 1681 section 602, it is imperative that consumer reporting agencies uphold their responsibilities with fairness, impartiality, and respect for consumer privacy. As a consumer, I have the right to safeguard my personal information, as supported by 15 USC 6801, which emphasizes the obligation of financial institutions to protect customer privacy. XXXX XXXX XXXX qualifies as a financial institution under this statute. 
Additionally, 15 USC 1681 section 604 highlights that consumer reporting agencies can only furnish a consumer report with the explicit written instructions of the consumer concerned. I have not provided consent for XXXX XXXX XXXX, XXXX, or XXXX to share this information, whether verbally, non-verbally, in writing, or otherwise. Any previous consent I may have given is now revoked.

Furthermore, as per 15 USC 6802 ( b ) ( c ), a financial institution can not disclose nonpublic personal information to a third party without informing the consumer of their right to opt out. XXXX XXXX XXXX failed to inform me of my right to opt out. The account they are reporting without my permission constitutes an adverse item of information, which is prohibited under 15 USC 1681C ( a ) ( 5 ).

Also, 15 U.S. Code 1681s2 ( A ) ( 1 ) prohibits the furnishing of inaccurate consumer information to reporting agencies, while 15 U.S. Code 1681e requires consumer reporting agencies to maintain procedures that prevent violations and limit the furnishing of reports to specific purposes.Experian, XXXX, and XXXX are failing to maintain reasonable procedures. Under 12 CFR 1016.7, consumers have the right to opt out of reporting services at any time, and I hereby choose to opt out.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation