Consumer complaint received 2025-03-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to formally dispute the reporting of an inaccurate account on my credit file, as required under the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq. The account in question is as follows : Creditor Name : XXXX XXXX XXXX Account Number : [ Full Account Number ] Date Opened : XX/XX/year> Status : Charged-off with a balance of {$12000.00} Reported Account Type : Mortgage I am disputing this account on the following grounds : 1. Misclassification of a Timeshare as a Mortgage Violation of FCRA This account is incorrectly reported as a mortgage, which is a materially false representation that impacts my creditworthiness. Timeshare obligations are legally classified as : Contractual obligations for vacation ownership, NOT real estate mortgages.

Personal property contracts with no recorded deed or lien equivalent to a mortgage. 
Unsecured or installment loans unless recorded as a deeded interest, which this account does not reflect. 

The misreporting of this timeshare as a mortgage falsely inflates my debt-to-income ratio ( DTI ), impacting my ability to secure actual mortgage financing. Under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ), furnishers are prohibited from reporting information they know or should know is inaccurate.

2. Unverified Debt Violation of 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) Per 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), I am demanding proper verification of this debt. Under the law, you are required to conduct a reasonable reinvestigation and verify the following : A copy of the original signed contract proving my liability. 
Proof that this is a real estate mortgage and not a timeshare contract. 
Evidence that I agreed to personal liability beyond the original terms of the agreement. 

If you can not verify these details within 30 days, this account must be deleted immediately per FCRA guidelines. 

XXXX. Failure to Meet FCRA Accuracy Requirements 15 U.S.C. 1681e ( b ) Under 15 U.S.C. 1681e ( b ), credit reporting agencies must follow reasonable procedures to ensure maximum possible accuracy in reporting consumer credit information. Reporting a timeshare contract as a mortgage is factually inaccurate and constitutes negligent or willful noncompliance under 15 U.S.C. 1681n and 1681o, making you liable for damages.

4. Potential Fair Debt Collection Practices Act ( FDCPA ) Violation If this account has been sold or transferred to a third-party collector, I request full validation under 15 U.S.C. 1692g ( b ) of the Fair Debt Collection Practices Act ( FDCPA ). If the furnisher of this account can not validate the debt, this account must be removed from my credit report.

5. Damage to My Credit & Legal Remedies This false mortgage classification and inaccurate reporting are materially affecting my credit score and financial opportunities. If this dispute is not resolved properly, I am prepared to escalate this matter by : Filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) under 15 U.S.C. 1681i.

Reporting this violation to the Federal Trade Commission ( FTC ) and my states Attorney General. 
Pursuing legal action for FCRA violations, which XXXX entitle me to statutory and actual damages under XXXX XXXX. XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation