Consumer complaint received 2026-04-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I am dealing with unfair treatment from capital one behind a selfish power trip / move coming from their end. Me calling out the facts that there is no reason that theyre still holding my funds upon my banks release and double clearance ( from account and verbally over the phone with my bank representative directly on a 3-way call .. 3 days after the fact of my payments already processed and posted. The wait at this rate is not on my funds to clear ; but simply on capital one to update and reflect the correct numbers within my current an available balance. Their refusal to do so in an appropriate time efficient manner has resulted in several delays and events of my not being able to extend my rental with XXXX consistently. My issue is never money, but constantly waiting on capital one to process and release funds quicker and with the same sense of urgency thats taken to take the money from our accounts. There is no reason why it takes capital one over 3 business days, and up to now the 6th business day considering the fact that their last process window is on Saturdays .. to reflect a payment update for my account balances when theyve already released the hold within their department just not release of hold to me as the account owner .. - especially when their website specifically states the following : Online/Phone payments submitted on your statement closing date after XXXX ET have a posting date of the next processing day. Payments submitted any other day by XXXX XXXX ET post same day under Funds Available tab it states Usually when you make a payment, your available credit is updated with your payment amount immediately. The availability of credit may be delayed at Capital Ones sole discretion to ensure payment in good funds. Okay, so what further ensuring of good funds do they need from me after my bank themselves verified clearance? If my bank cleared it themselves and told you that .. what extra make sure do you need? None. This is where they are abusing their power and mishandling both me and my funds. The Transactions are as stated below : XX/XX/year> I made 2 deposits {$110.00} and {$50.00} both of which processed and posted to my statements by the next day Thursday. Still no release of funds. I followed up with another deposit of {$50.00} XX/XX/year> which processed and posted on both capital one and my bank statements the following day Friday .. still no release of funds or balance updates. The {$20.00} deposit I made XX/XX/year> out of all the others; posted immediately. Further indication those other holds are on purpose and not necessary. Only when I took it upon myself Friday morning to inquire what the hold up was and expressed extreme urgency behind me having to pay for my rental car and furthermore took it upon myself to have my bank placed on a XXXX way call to verify clearance; did the representative claim that the funds were released, but yet still no reflection in my balances to reflect. And ONLY THEN did only 1 {$50.00} set of the {$210.00} deposit I made posted to my available balance; leaving me with {$72.00} available of my OWN MONEY to hold over through XXXX weekend. On top of not even meeting my required threshold on the card that XXXX needed to process which was just {$96.00} .. when I brought matters and concerns to both reps and the senior supervisor and was met with no care or sense of urgency in the world whatsoever - thats when I took it upon myself to go ahead and report these disrespectful events taking place. As of right now, capital one needs to be held accountable at the highest greatest lengths as they are a company that is asking and expecting way far more than they are even delivering to the people/ customers. Their APR sits at 28.99 % mind you, and this is the level of decorum that they have to offer us. I am a member that has not had a single late payment made, and in fact pay 1-2 before my due date .. and this is the level of treatment I am met with. And lastly, being breadcrumbed with my own funds is not only disrespectful and distasteful ; but where I draw the line. They have no right to handle my funds in the manner they have been, and this is totally unjustified. The only excuse they have been clinging to is that theyre holding onto my funds because XX/XX/year> my past {$130.00} deposit that I made ended up being reverted not at all behind my doing, but behind my bank XXXX moving my money elsewhere right in the middle of capital one trying to officially pull the {$130.00}. I held my bank accountable and chewed them out letting them know they did not have my permission, authorization, nor did they communicate with me that was okay to do and as a result it messed up my processing payment with capital one. They corrected their mistake ; and I deposit that {$210.00} immediately after. My thing is this ; it is appropriate to insert extra hold time when I as the customer do not communicate what transpired. However, when I presently check in, communicate what happened, why it happened, that it was my banks fault without my acknowledgement, and even further get my bank representative on the phone with a capital one representative to verify clearance of payments and that they also already took it out of my account 3 days ago - from the time the phone call was made .. there is absolutely no justifiable reason as to why my funds are still not posted and reflected with accuracy this Monday morning. XX/XX/year> to be exact. Absolutely no reason. Furthermore ; Capital one has multiple complaints outside of myself with other customers speaking on their insanely slow processing times resulting in people losing out in auto offers etc, and not being able to pay for what they need to because capital one does not move with no urgency to post and reflected true live payment updates. The statements on their website, does not reflect the actions they partake in behind the scenes. That is not fair to us people. Lastly, capital one is in need of a huge upgrade .. if its going to take them this slow to process our payments, they need to go ahead and open up more deposit methods such as allowing us the option to make visa or debit card transfers and we just pay whatever fee for same day to next day post forcing us to only do ACH option, and then having this level of slowness and lack of decorum behind it on top of that is again asking for way more than they can even deliver. There needs to be a stop put to this. Civil lawsuits needed to be issued if this continues from capital one seriously. We as the people invest in a credit card to be able to utilize it and build our credit .. not for capital one to release our money to themselves and withhold it from us. This needs to stop.

Company response to consumer: Closed with explanation