Consumer complaint received 2024-10-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: SANTANDER HOLDINGS USA, INC.
State: LA

Complaint narrative:
Around XX/XX/year> I was matched with XXXX XXXX XXXX Santander Consumer USA , Inc. ) for an extremely expensive auto loan at 26 % APR through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 8 months after the sale of the vehicle, after patiently waiting for repairs requested at the sale of the vehicle, it was brought to my attention that the car salesman : 1. inflated the price of the car from the original advertised amount 2. changed the terms of the contract removing the obligatory terms referencing repairs by forging his signature on a blank " We Owe '' documents, trashing the original copy of the contract signed by myself XXXX sold me a falsely represented car riddled with fatal recalls that are omitted from the XXXX. These deceptive practices allow XXXX XXXX XXXX Santander Consumer USA , Inc. ) and the dealership to make a substantial profit from the deceptive practices with an APR of 26 %. This is a violation of my consumer rights. When discovered, I immediately notified XXXX XXXX XXXX Santander Consumer USA XXXX XXXX ) and was escalated to a XXXX who was willing to " cancel the contract '' after confirming the forgery. On XX/XX/XXXX, I asked XXXX XXXX XXXX Santander Consumer USA , Inc. ) for a copy of the original contract submitted to them be mailed to me. Never received it. On XX/XX/XXXX, after waiting patiently I asked again for a copy of the contract be emailed. Never received. XX/XX/XXXX I asked the lien holder for a copy of the contract to which they responded, they never sent it because they were waiting on me to send a copy of the contract that I had. What sense does that make? Once I realized I was getting nowhere with this company, I sought legal counsel and sent a notarized letter of rescission to the dealership on XX/XX/XXXX, deducting my liability to pay on behalf of the obligor as I had found several violations of my consumer rights that XXXX XXXX took complicity in. According to 15 U.S Code 1635 ( B ) I am no longer liable for any finance charge or other charge. Any security interest given by the creditor to the assignee, including any such interest arising by operation of law, becomes void upon such a rescission. I called XXXX XXXX XXXX Santander Consumer USA XXXX XXXX ) on October 1st, 21 days after receipt of the rescission letter to the dealership to inform them of the actions taken. I was escalated to the fraud department rep, XXXX, who told me, " they '' XXXX Santander Consumer USA XXXX XXXX ) were deeply apologetic about what happened and that an investigation would take place immediately. XXXX told me that I should have results of the cancellation in XXXX weeks. I called to follow up with the fraud department on XX/XX/XXXX, to which a rep, XXXX, informed me that despite the forgery I am still liable for all finance charges. A copy of the letter of rescission was sent to XXXX. 
According to XXXX XXXX XXXX XXXX, this is a violation of my consumer rights as I am not liable to uphold any contract that includes forgery. This contract should be cancelled immediately. As of today a complaint has been filed with the XXXX, Lousiana Used Vehicle Commission, CPFB and FTC and XXXX XXXX will be held responsible for complicit behaviors due to authorizing a loan with forgery and demanding my responsibility despite my rights. It is the sole responsibility of XXXX XXXX XXXX Santander LLC ) to confirm a legitimate contract and I would like a refund on all payment made since the commencement of this contract.

Company response to consumer: Closed with explanation