Consumer complaint received 2025-08-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: TX

Complaint narrative:
First complaint submitted to CFPB was against XXXX XXXX services submitted on XX/XX/XXXX case # XXXX. Case was transferred to FTC. FTC case # XXXX on XX/XX/XXXX. Since XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX attempted to get a charge of {$6800.00} back from the merchant, XXXX XXXX XXXX, to no avail. Contacted my credit card of the charge, Barclay credit by phone, to informed them of what XXXX XXXX services, had charged some upfront service fee on my card and I wanted to report them and wanted the money credited back to my card. On XX/XX/XXXX I called Barclay because, the charge to the merchant was still showing on line under my account. A credit back to my account was process, and the dispute was sent to Barclay fraud department. 
XX/XX/XXXX dispute dept. contacted me. Dispute # XXXX Explain the entire incident which occurred with XXXX XXXX XXXX, and how they scammed me. Barclay requested a letter of me explaining in details what occurred. On XX/XX/XXXX the letter was faxed and hard copies sent. I was back and forth with Barclay where they charged and reverse the XXXX several times. The merchant XXXX XXXX XXXX submitted to Barclay a signed agreement by me, for services I did not receive. Barclay used the agreement to close the account in favor of the merchant. Charging me on my credit card the {$6800.00}. On XXXX contacted Barclay dispute to inform them FTC has an injunction against XXXX XXXX XXXX and their Legal Officer, as Accelerated debt settlement case dated XXXX. XXXX XXXX XXXXXXXX for deceptive practices and scamming senior citizens and veterans. Barclay agent stated I needed to send a second letter requesting to reopen my case with additional information. Informed him that I will also submit that the address which XXXX XXXX XXXX is not their address, and that address in XXXX XXXX belongs to the Staple Store. I will fax and mail hard copy, part of the FTC from the website, along with my case from the FTC, XXXX Letter requesting to reopen my case, the agreement showing address on the contract agreement and the staple store address is the same, and this deceptive address voids out the contract because they are in Arizona and not South Dakota I faxed XXXX pages to Barclay supporting my case of this merchant being scammers on XXXX Contacted Barclay dispute on XX/XX/XXXX to ensure they had received the supporting documents, which they had. No response from Barclay. I called Barclay on XX/XX/XXXX and ask for a manager to call me back. I was tired of the run around from them and I have proven my case. On XX/XX/XXXX I received a call from the manager. All calls and transaction are done through XXXX Delaware. He informed me it was still being investigated, and they can take up to 90 days or XXXX billing cycles. I informed him I have proven my case and there is a court injunction on this company, and they have a temporary order to stop there doing business. That this has been going on since XXXX and now you have court documents. I checked my credit card account on XX/XX/XXXX and the dispute dept had closed the investigation in favor of the merchant. I called Barclay, and they closed it due to the contract agreement which was signed. Told her I never received any services from them and now my husband and I are stuck paying this XXXX. I asked her did her investigation even ask them to prove that I received services from them. No answer. I asked her if a fraudulent contract can override a court injunction/ No answer. I informed her Barclay has put us in a financial hardship and you want me to pay {$1000.00} credit card payment on XX/XX/XXXX. I have spoke to approximately XXXX people since XX/XX/XXXX. I would like my credit {$6800.00} back to my card and Barclay to be held responsible for not protecting their credit card users from scammers, to actually investigate. Asking merchants when something like this occurs to prove services were rendered and not just look at a sign contract and assume it is legit. My husband and I were victimized by this merchant XXXX XXXX XXXX ( XXXX  ) scamming us and targeting us because we are senior citizen and a veteran. Now we are being victimized again by our credit card company Barclay and being forced to make payments on something we never received.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation