Consumer complaint received 2025-05-30 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: LEXISNEXIS
State: OH

Complaint narrative:
I am writing to formally file a complaint against LexisNexis Risk Solutions for its continued unauthorized disclosure and mishandling of my personal and private information. Despite previously submitting an identity theft report and formally requesting the removal of unauthorized and inaccurate data, LexisNexis has continued to share and publish a wide array of sensitive information tied to meincluding unknown or outdated addresses, phone numbers, email addresses, and property detailswithout my explicit, written, or permissible consent. 

I clearly authorized LexisNexis to block, delete, and suppress any and all information that was being accessed, sold, or shared with any company, third-party entity, or agency not explicitly listed and approved by me. This request was made under the full protection of my rights as a consumer. Additionally, I instructed that only the information matching what is currently listed on my government-issued ID should appear in their systems. 

Not only has this request not been honored, but I have yet to receive a full report from LexisNexis detailing where the disputed and sensitive information is being stored or disseminated within their systems or associated departments. I consider this failure to comply with my request a direct violation of federal consumer protection regulations. 

I am invoking the following legal provisions in support of this complaint : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b Limits the circumstances under which consumer reporting agencies may furnish consumer reports.

FCRA, 15 U.S.C. 1681c-2 Right of consumers to block and remove information resulting from identity theft.

FCRA, 15 U.S.C. 1681g Mandates full disclosure of all information in the consumer 's file upon request.

Federal Trade Commission Act ( FTC Act ), 15 U.S.C. 4158 Prohibits unfair or deceptive acts or practices affecting commerce.

Privacy Act of 1974, 5 U.S.C. 552a Protects against unauthorized disclosure of personal data held by federal agencies.

Better Business Bureau Guidelines Require ethical data handling and transparent consumer practices. 

XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) Establishes a duty to exercise reasonable care in disclosing personal information. 

Furthermore, I am explicitly stating that any and all disputes regarding this issue must not be reviewed, processed, or decided upon by automated systems, including but not limited to artificial intelligence, machine learning algorithms, or the E-Oscar platform. My dispute and any supporting documentation must be reviewed by a qualified human analyst and responded to in writing, either by physical mail or through verifiable electronic communication. 

I respectfully request that the Consumer Financial Protection Bureau launch a formal investigation into LexisNexis 's failure to comply with federal privacy and consumer protection laws. Additionally, I ask that LexisNexis be required to provide a detailed audit trail and written report indicating the source, usage, and distribution of all disputed data and proof of full suppression and deletion of any unauthorized information. 

Thank you for your attention to this matter. I am available to provide additional documentation or testimony if necessary.

Company response to consumer: Closed with explanation