Consumer complaint received 2024-05-01 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Navient Solutions, LLC.
State: PA

Complaint narrative:
Thousands of students were scammed by XXXX XXXX XXXX XXXX out predatory private loans to attend for profit schools such as the one I attended, XXXX XXXX XXXX XXXX XX/XX/XXXX to XX/XX/XXXX. As a matter of fact, XXXX XXXX XXXX was investigated by the XXXX Department of Education and was found guilty of fraudulent behavior. Because of the numerous claims of fraud and misconduct perpetrated by these for profit schools, such as XXXX XXXX XXXX, I was able to file a XXXX XXXX claim with the Dept. of XXXX against XXXX XXXX XXXX, and my Fed. loans from XXXX XXXX were fully XXXX and my credit repaired. I am aware that Navient was sued by XXXX state AGs regarding their predatory loans to attend these for-profit schools and that Sallie Mae/Navient were XXXX " preferred '' lending company in a " deal '' with these schools during the early XXXX 's. These private loans with a high risk of default were part of a package deal offered to " for profit schools ''. But loans made to students in states outside of the agreement, or those who were not in default for 7 months or more during a " specific '' time frame, were excluded. I am sure this was a big win for Navient, but what a sham of a settlement deal for the rest of borrowers scammed into taking loans to at least XXXX for profit schools, including XXXX XXXX. After the XXXX settlement, didn't Navient also get out of the XXXX student loan business due to scrutiny from lawmakers and borrower advocates? Didn't Navient have to pay restitution to the XXXX student loan borrowers for not informing students of XXXX XXXX XXXX could have enrolled in, but instead steered toward forbearance? Furthermore, hasn't Navient been sued at least a half dozen times for other predatory loan practices and illegal collection practices? 
I am also aware of a " pilot '' program by which Navient is sending out " applications '' to select students who XXXX have filed XXXX XXXX claims against their schools and were approved. This application is a sham. Why do we need to prove anything? Navient knows who we are. Under the FTC " XXXX XXXX '' Navient is liable for giving predatory loans in connection with online for-profit schools. XXXX is running out for Navient to do right by students who were scammed into taking out private loans to attend for profit colleges who have committed misconduct and misrepresented themselves to the public to entice students to enroll. XXXX XXXX XXXX has sent a letter to Navient 's CEO asking to discharge these loans NOW! It's time Navient do the right thing and discharge all these predatory private loans made to attend online for profit schools NOW! 

I recently completed an XXXX XXXX XXXX application that was sent to me from Navient for my aforementioned predatory private loans that violated the " XXXX XXXX ''. I thoroughly completed this application as it took me several weeks to complete as I did not want to rush the process and to make sure I gave all that I could remember. I provided plenty of information and gave vivid examples on how XXXX 's well known misconduct affected my life and well being. After 30 days I received a letter from Navient with an extremely vague response. Stating that I and my school did not meet the requirements. This response is quite confusing because my exact experience at XXXX XXXX was the very reason why XXXX is not operating today. To be quite XXXX, I should not have to prove anything based upon the reputation from XXXX XXXX XXXX for directly violating the " XXXX XXXX ''. My federal loans were already XXXX due to the misconduct and fraudulent behavior of XXXX XXXX XXXX why wouldn't my private loans be XXXX as well? I believe the company has a lot to hide because I have been trying to obtain an explanation from them since XX/XX/XXXX but I have yet to hear back from anyone. Prior to my denial, I was communication with XXXX XXXX XXXX as she was very responsive to my emails and phone calls. I reached out to her XX/XX/XXXX and as of this moment we have yet to speak with her. It appears that no one can provide an explanation which is why I was denied and I have not heard back from anyone. This should be evidence of their bad business and dealings. Navient needs to right it wrongs for their fraudulent practices and behavior. Myself and plenty others are still paying the price for their greed. 

I have attached a copy of Fraud Report that provides evidence of XXXX XXXX 's fraud and proves their dealings with XXXX XXXX XXXX XXXX well as XXXX XXXX 's XXXX to cancel decades old predatory private student loans '' under a Federal Trade Commission XXXX FTC ) XXXX XXXX. The aforementioned report was my exact experience dealing with XXXX XXXX XXXX as well as many others. I have also uploaded a copy of the letter XXXX XXXX sent to the CEO of Navient, below are a few excerpts from thus said letter. 

" Navient has, for decades, aggressively collected payments on loans that it knows are eligible for XXXX These predatory loans were given to students at subprime rates, while Navient XXXX with colleges that lied to borrowers about course credits, career prospects, and programs. Under the XXXX XXXX and due to Navient and XXXX XXXX misconduct, Navient is liable for these predatory loans and should discharge them immediately. '' " Navient Conspired with Fraudulent For-Profit Colleges to Offer Risky and Expensive Loans to Hundreds of Thousands of Borrowers Decades-old predatory loans that were pushed onto students when Navient, as XXXX XXXX, engaged XXXX XXXX loan practices with for-profit, fraudulent colleges make up a significant portion of the Navient student loan profile being transferred ''

Company response to consumer: Closed with explanation