Consumer complaint received 2025-11-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/XXXX, my credit card was charged over {$1700.00} in XXXX fraudulent XXXX download transactions. Chase did not alert me, I noticed them and alerted Chase, I was told that they would be cleared up and call back the following day. The following day, I was told it would take XXXX  days and to return the call. I retuned the call and only half of the transactions were removed, another rep stated that they'd clear it up and asked me to wait on the line, after an hour they stated not to worry they'd handle it. XXXX week later, XXXX charges still remained visible and asked to let them handle the transactions and to give them another few days. About a week later I received a notification from XXXX that all my Marketplace transactions that were already paid in full via Chase from XXXX thru XXXX were being disputed and my XXXX account was suspended. I immediately contacted Chase, as I only disputed the download transactions and they apologized for the error, someone on the team disputed all XXXX charges inadvertently. As a result of this mistake all of these additional issues have transpired. 

In that time, I went thru all my XXXX marketplace transactions were paid and I had a XXXX balance with the credit card. XXXX statement is then issued, and I have a negative balance of {$710.00}, I thought this was strange, so I downloaded every credit for every transaction and discovered that XXXX credits were issued for - {$8.00} but only XXXX transactions were visible for {$8.00}. I alerted customer service, and they stated not to worry that they would appear on the next statement and that credit would over the missing transactions. 

I received XXXX 's statement and there were no more downloads, so I assumed all was taken care of. 
Then I received XXXX 's statement, and the XXXX missing {$8.00} transactions dated XXXX + XXXX other fraudulent XXXX Downloads were now visible with a balance of {$420.00}, and a must pay by date. Immediately I outreached Chase and they said I was given a credit back in XXXX, but this credit was not issued to me in my bank account, I have no credits or monies returned to my personal account. No one can answer where the credit is and refuse to investigate but instead have passed me around from fraud recovery to customer service to billing back to fraud XXXX times. In early XXXX I called into customer service and was asked to schedule a meeting with an in-person XXXX when I arrived XXXX informed me that there was nothing she could do and didn't understand why she was asked to meet with me, she then placed me the phone with customer service who also said, that they saw the issue and reviewed the missing transactions and said that they credit was there and that the missing transactions would appear in the next bill most likely and they would use the credit from XXXX. 

How do I communicate this that I did not receive a momentary credit, but it is only visible as a credit in the statement. 
Thank you

Company response to consumer: Closed with explanation