Consumer complaint received 2026-04-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
In XX/XX/XXXX, while traveling abroad, Robinhood Credit XXXX XXXX XXXX Bank closed my Robinhood XXXX XXXX credit card account without any advance notice. On XX/XX/XXXX, I contacted Robinhood to inquire why my transactions were being declined, as I had received no notification of closure. I learned of the closure only at that point, after already experiencing multiple declined transactions for routine purchases including food and travel expenses, leaving me without a functioning payment method while abroad with no time to arrange alternatives. A formal closure notice dated XX/XX/XXXX cited " account activity or factors that are outside internal risk policies '' as the sole reason, followed by a XXXX XXXX Bank closure letter on XX/XX/XXXX citing identical boilerplate language. This reason is impermissibly vague and does not constitute adequate adverse action notice as required under the Equal Credit Opportunity Act. I had no late payments, no returned payments, no disputed charges, no prohibited transactions, and used the card exclusively for ordinary consumer purchases : groceries, dining, bills, and travel. I contacted the company to request the specific reason for closure and asked whether my accrued rewards balance of {$160.00} would be honored. The company refused to provide a specific reason and forced forfeiture of my entire earned rewards balance without compensation. When I escalated my complaint and indicated I would be filing regulatory complaints, Robinhood responded on XX/XX/XXXX by de-platforming me entirely, closing all of my accounts simultaneously : my individual brokerage account, XXXX account, XXXX IRA, and XXXX IRA. This de-platforming occurred within the same email chain in which I was disputing the credit card closure and requesting redemption of my earned rewards, making the retaliatory nature of the action explicit and documented. Unlike the credit card closure, which at least provided boilerplate language, the brokerage de-platforming was communicated with no reason whatsoever beyond a statement that Robinhood would " no longer be able to support me as a customer. '' Following the de-platforming, Robinhood blocked my access to customer support chat entirely, leaving me without any means to get assistance while navigating the complex process of transferring multiple account types to new brokerages, compounding the harm caused by the forced closure. The timing and context of these actions, taken immediately after I asserted my consumer rights, constitute a clear and documented pattern of retaliation. The forced closures resulted in the following quantifiable financial harm : {$160.00} in forfeited credit card rewards, {$3800.00} in IRA match rewards clawed back, {$300.00} in ACAT transfer fees charged for company-initiated account closures, and {$23.00} in prepaid Robinhood XXXX XXXX XXXX for the period XX/XX/XXXX through XX/XX/XXXX, during which I was denied all membership benefits. Total financial harm : {$4300.00}.

Company response to consumer: Closed with explanation