Consumer complaint received 2025-11-04 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: SC

Complaint narrative:
Letter sent. 
Request for Compensation XXXX XXXX Case # XXXX Negligence Resulting in Loss of Crypto Assets XXXX XXXX XXXXXXXX XXXX Instructor XXXX XXXXXXXX, SC XXXX Email : XXXX Phone : XXXX Date : XX/XX/year> To : Coinbase , Inc . 
Attn : Legal Department / Customer Advocacy XXXX XXXX XXXX XXXX XXXX, CA XXXX support @ coinbase.com Subject : Request for Compensation XXXX XXXX Case # XXXX Negligence Resulting in Loss of Crypto Assets Dear Coinbase Legal Team, I am writing to formally request full compensation for losses sustained as a direct result of Coinbases negligence in connection with XXXX XXXX Case Report # XXXX. 

Incident Summary On XX/XX/year>, at approximately XXXX XXXX. EST, I attempted to sign in to my Coinbase account through the Android mobile application after being notified that my digital access was not working. Despite repeated attempts, I was unable to access my account. 

I immediately contacted Coinbase Customer Service at ( XXXX ) XXXX for assistance. Your representative requested proof of identification, which I promptly provided by submitting my South Carolina drivers license, and I was told my case would take 48 hours to process. 

Shortly thereafter, I received a call from ( XXXX ) XXXX, from an individual claiming to be with Coinbase Support who referenced my account balance and stated he could expedite my access. Because he possessed accurate details regarding my Coinbase holdings, I initially believed this was a legitimate Coinbase representative.

Following his instructions, I was directed through various Coinbase platform menus and asked for information relating to my XXXX  XXXX XXXX XXXX cold-storage recovery words. I questioned the request, but he stated this was a new Coinbase requirement for future crypto transfers. I complied as directed through what appeared to be the Coinbase environment. Immediately after, the individual terminated the call, and when I checked XXXX XXXX, I discovered that all my crypto assetsvalued at $ XXXXhad been removed. 

I contacted Coinbase again to report the theft and was issued Case # XXXX, but received no resolution, compensation, or meaningful assistance. 

Law-Enforcement Reports Filed - XXXX  XXXX Report : Filed XX/XX/year> at XXXX XXXX EST - XXXX XXXX XXXX SC ) Sheriffs Office Case # XXXX : Filed XX/XX/year> at XXXXXXXX XXXX. EST Connection to Coinbase Data Breach Subsequent research revealed that Coinbase suffered a major cybersecurity incident in XX/XX/year>, confirmed by multiple reputable sources including XXXX + XXXX XXXX at XXXX XXXX and XXXX XXXX XXXX XXXX 

Key Points from Public Reports- The data breach occurred on or around XX/XX/year>, exposing sensitive personally identifiable information ( PII ) of approximately 70,000 Coinbase users including names, birthdates, Social Security numbers, and financial data. 
- Attackers allegedly bribed XXXX  Coinbase customer-support contractors to access internal systems, enabling targeted social-engineering and phishing attacks against affected users. 
- Coinbase publicly acknowledged the breach on XX/XX/year>, terminated compromised contractors, and pledged to reimburse customers who were deceived by related social-engineering schemes. 
- Despite these facts, I was never informed by Coinbase that my account information or personal data had been compromised, nor was I offered any protective or remedial measures. 

Basis for Compensation It is evident that the fraudulent contact I received, which referenced my Coinbase balance and account details, originated from the unauthorized disclosure of customer data during Coinbases XX/XX/year> breach. Coinbases failure to properly notify and protect affected customersincluding meconstitutes gross negligence and a violation of its duty of care under federal consumer-protection and cybersecurity standards. 

Pursuant to Coinbases public commitment to reimburse victims of fraud stemming from the XX/XX/year> incident, I hereby demand full reimbursement of {$110000.00}, representing the total value of stolen crypto assets, as well as written confirmation of Coinbases internal investigation regarding Case # XXXX. 

Requested Action Please provide, within 14 business days of receipt of this letter : 1. Written acknowledgment of this claim and confirmation that it has been escalated to Coinbases Legal or Risk-Management Division.

2. A complete report detailing Coinbases internal findings regarding my case.

3. I am seeking full reimbursement or compensation for the total loss of my assets, valued at {$110000.00} at the time of the incident, consisting of : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXXXXXX. I demand restitution in the form of either ( 1 ) the full replacement of the exact quantities of the stolen digital assets listed above, or ( 2 ) monetary compensation equal to their current fair market value at the time compensation is issued. whichever amount is greater, and in no event less than the original value of {$110000.00}. This demand is made to ensure that I am made whole for both the assets lost and any subsequent appreciation in value that would have accrued but for Coinbases negligence.

If Coinbase fails to respond or resolve this matter promptly, I will proceed with further action through regulatory and legal channels, including coordination with counsel and relevant agencies already investigating this breach.

Thank you for your immediate attention to this serious matter. 

Sincerely, XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation