Consumer complaint received 2025-01-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: TAYLOR MORRISON HOME FUNDING, INC.
State: NC

Complaint narrative:
Subject : Complaint Against Taylor Morrison Home Funding Regarding Mortgage Closing Process and Financial Losses Dear CFPB, I am writing to file a formal complaint against Taylor Morrison Home Funding regarding their mishandling of my mortgage loan process, which has caused me a significant financial losses and emotional distress for me. Below is a detailed account of the issues I faced : Summary of Events : Rushed Decisions and Pressure Tactics : On XX/XX/year>, I received an email from their loan consultant informing me that my loan needed to be locked immediately, or it would delay my closing scheduled for XX/XX/year>. They emphasized urgency, pressuring me to finalize decisions and sign documents within a single day, despite this being my first home purchase and a holiday period ( XXXX and XXXX ). 

Misrepresentation of Closing Costs : On XX/XX/year>, I requested the final closing amount to initiate a wire transfer. Later that day, the loan consultant informed me that my realtor would contribute {$10000.00} towards closing costsa figure never previously discussed. Upon questioning, they admitted to an error in their calculations, concealing this critical discrepancy until two days before closing. This left me no time to explore alternative solutions without incurring penalties. 

Inadequate Resolution and Financial Loss : Taylor Morrison Home Funding acknowledged their mistake but offered only a {$2700.00} rebate, leaving a remaining {$7600.00} loss unaddressed. My relator worked hard for me and its his money and had to use from his credits This amount directly impacted my realtor and indirectly burdens me as the homeowner. 

Emotional and Professional Impact : The situation caused significant stress and trauma to both my spouse and me. Over several days, I had to take time away from work to contact their office repeatedly, leaving voicemails and messages and long calls without resolution. Their regional manager claimed there were no higher authorities to escalate the matter further, leaving me frustrated and helpless. 

Financial and Emotional Losses : Out-of-Pocket Loss : {$7600.00} Emotional Distress and Time Lost from Work : {$10000.00} Request for Resolution : I believe Taylor Morrison Home Fundings actionsincluding withholding critical information, applying undue pressure, and failing to address their admitted error adequatelyconstitute deceptive and unfair practices. I respectfully request the CFPBs assistance in : Holding Taylor Morrison Home Funding accountable for their actions. 

Securing reimbursement of the {$7600.00} to my realtor. 

Obtaining {$10000.00} compensation for emotional distress and lost productivity. 

Supporting Documentation : I am attaching the following documents to support my complaint : Email correspondence with Taylor Morrison Home Funding Evidence of the financial discrepancy and their admission of error Details of my efforts to resolve the issue directly with them I trust the CFPB will investigate this matter thoroughly and take appropriate action. Please feel free to contact me if you require additional information or documentation. 

Thank you for your attention to this matter.

Company response to consumer: Closed with explanation