Consumer complaint received 2026-04-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
This is a copy of the letter I sent to Bank of America. It contains all of the details. I did remove their names and used letters instead. XX/XX/year> Issue : Unauthorized transactions Company : Bank of America Complaint : Fraud Denial To Whom It May Concern, I am writing to formally appeal to your denial of my fraud claim regarding unauthorized transactions totaling over {$1500.00} from my checking account. I strongly dispute your conclusion that these transactions were authorized. These transactions consisted of approximately XXXX transfers ( probably more ) made through/to XXXX XXXX XXXX XXXX XXXX and smoke shops by my adult son, who accessed my account without my knowledge or permission. Bank of America denied my claim solely because the person responsible is known to me. This is not a valid reason to deny a fraud claim. Unauthorized access is still fraud, regardless of relationship. Here are some details I feel you need to know. At the time of these transactions, my son, aka " XXXX '' was experiencing severe drug use and a mental health crisis. When I discovered fraud to my account, I took immediate action and on Thursday, XX/XX/XXXX, I went to a Bank of America branch and closed my account and opened a new one. I have been a customer of BofA for XXXX years and have never had any issues. I spoke to the fraud department while I was at the bank and the gentleman I spoke with was very nice and I really thought they would really look into this issue. On Friday, XX/XX/XXXX, the day after I opened my new account, XXXX XXXX came to my home and I said he cant be here and needed to leave. He was not happy that I opened a new account and he didnt have access to any more money. He did a lot of destruction to the inside of my home like putting holes in the walls and throwing everything around including tvs and furniture. He even put a XXXX to my head. I told him I was calling the police and he took my phone from me so I could not call them and took my car. Thank XXXX I had my laptop and I emailed my daughter and said help call the police. They came right away and started looking for him. A police report was filed. My older son, aka " XXXX '' picked me up and I stayed at his house because we were not sure of my safety. While I was at M 's house, B returned my car/phone to my house and left. M was in contact with B and thats how we were able to know where he was so the police could take him into custody. He was placed on a XXXX psychiatric hold, which was extended an additional XXXX hours, ( that rarely happensits usually XXXX hours and youre out ) but thats how bad his mental health and addiction are. He is now in a rehabilitation facility for both mental health and drug rehab. I have not seen or spoke to him since the day he left with my car and phone. I did not authorize these transactions under any circumstances. I did not give him permission to access my phone, laptop, bank account, credit cards or anything else! I am XXXX XXXX XXXX and a recipient of Social Security and unemployment benefits and receive no additional money unless its from friends/family. I would not reasonably or willingly send money in this manner. I barely keep a roof over my own head. He took so much money I couldnt even make my house payment this month. Why would I give this much money to a drug addict instead of making a house payment? Nobody would. Thats why its called fraud. Under the Electronic Fund Transfer Act ( Regulation E ), these transactions qualify as unauthorized electronic fund transfers. Bank of America has failed to properly consider the facts of this case and has wrongfully denied reimbursement. Resolution Requested : Reimbursement of approximately {$1500.00} in unauthorized transactions A full and fair reinvestigation of my claim A written explanation of how Bank of America determined these transactions were authorized. Just another detail. My XXXX XXXX worked for XXXX XXXX, for over XXXX years, which is a retail phone company that sells phones for all carriers ie : XXXX, XXXX, XXXX & XXXX XXXX XXXX. He knows more about phones than anyone I know. He knows how to break in and access any information he needs to obtain the money to obtain the drugs. This situation has caused significant financial hardship, and I am requesting immediate attention and resolution. If this matter is not resolved promptly, I am prepared to escalate this complaint. I expect a timely and fair review of this appeal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief