Consumer complaint received 2025-07-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: SELECT PORTFOLIO SERVICING, INC.
State: CT

Complaint narrative:
My documents show paid up to XXXX. 
I can still access my other servicing account and I received no " goodbye letter '' Never got notification from SPS Lies about what information you needed from me. 
XXXX XXXXXXXX lawyers on me at the same time, XXXX bullying with a notice to appear. 
Lies about needed income information. 
Ballooned payment options instead of tacking payments at end of mortgage correspondence that contradicts previous correspondence or even correspondence sent out on the same day Payment options that are INTRUSIVE. 

This is in regards to my mortgage for my house that I have lived in and paid mortgage for for XXXX  years as of XX/XX/XXXX of this year. 

First of all, I was talking to someone at the previous mortgage company about how to catch up on the mortgage, before it was ripped away, and I had NO IDEA who the new company was for XXXX months. And it looked like, even though my email and phone number was available, all SPServicing wanted to do was push a bunch of documents in what looks like an effort to fast track a foreclosure. I have no reason to think otherwise, as it would have been much easier to call me or email me or as previous actual mortgage companies have done, provide a smooth transfer from XXXX website to the next. 

What should have been a transfer, and with documentation that speaks of continuing loan assistance or modification communication, I was confronted with a letter that stated this : " We have previously described the process we must follow to review the Assistance Review Application and the anticipated timeline in which our review would be completed. As of the date of this letter, we have been unable to complete our review because we are missing documents or information outside of your control that we need in order to determine which loss mitigation options, if any, you may be eligible for. Specifically, we are unable to complete our review because we were waiting for information from a third party. SPS recently received this information and a final quality review is being performed to ensure a correct decision regarding your request for assistance. '' That same date, another letter was sent saying that my only option was a Loss Mitigation program because I did not provide my employment or unemployment/underemployment information : SPS Unemployment Program Unemployment Income. We are unable to offer you this program because you did not provide us with the required unemployment and/or income documentation. 

It's interesting that a decision can not be made because of a third party holding things up AND a decision was made because I DIDN'T provide information. Both things can not hold the same space. 



Furthermore, after I had spoken to someone and was able to get into my account, it was not easy to navigate where documents and messages were, or at what stage I was able to continue my mortgage assistance. At one other point, the months I was not able to pay the mortgage it was deferred. It's ridiculous to think that after a hardship where it was difficult to pay {$1200.00}, it would be any easier to pay over XXXX XXXX dollars more per month. Further, instead of asking for documentation and clarification, which is what I was presenting the previous mortgage company, " investors '' looked made decisions based on a " variety of factors. '' SP Servicing is not performing a service, it is performing a hostile takeover.

SP Servicing may have broken many of the XXXXXXXX XXXX XXXX XXXX  tenets, as well as this law : XXXX. In XXXX, Congress amended TILA to require that, when ownership of a residential mortgage loan changes through a purchase, assignment, or other transfer, the new owner must notify the borrower within 30 days of the assignment or transfer. 

Any other time my mortgage transferred hands, it was a smooth transition and I was notified promptly via both mail, email and there was an online link from the previous mortage servicer to the new one ; and I was able to set up my account quickly and efficiently. 


Further, upon looking at SP Servicing 's own credentials, it does not look like a business I would even want to entrust my money to : hXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I don't feel that my money is safe with this organization. 

The answers they gave me to my questions about the above wer not acceptable, because once again, I was not given the proper notification, no matter when you dated the letter. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation