Consumer complaint received 2025-06-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Portfolio Recovery Associates, LLC
State: IN

Complaint narrative:
Subject : Formal Dispute of Inaccurate Credit Reporting FCRA 623 Dear Portfolio Recovery Associates, I am writing to formally dispute the accuracy of the information you are reporting to the credit bureaus regarding the account you claim I owe. The account in question is currently appearing on my XXXX XXXX XXXX XXXX  credit reports, but with inconsistent and inaccurate reporting across all three bureaus.

The primary issue is as follows : You are reporting this as an open account in the account status field, yet also labeling it a collection account in the remarks. This is misleading and not an accurate representation of the true nature of the account. 



If this is a collection account ( as you indicate in the remarks ), it should be reported as a closed account not as open. Reporting this account as open suggests it is an active line of credit, which negatively affects my credit utilization ratio and falsely represents my financial activity. 



Furthermore : The reporting is inconsistent across the three credit bureaus.

There is no clear identification of this being a collection account in the payment history section.

If this debt is disputed ( as it now is ), it must be clearly marked as disputed across all three credit reports under FCRA 623 ( a ) ( 3 ).

This inaccurate reporting may be in violation of : FCRA 623 ( a ) ( 1 ) ( A ) : Furnishing information that is inaccurate or misleading FCRA 623 ( b ) : Failing to conduct a reasonable investigation of a dispute FDCPA XXXX ( XXXX ) ( A ) : Misrepresentation of the character, amount, or legal status of a debt CFPB XXXX Orders ( XXXX and XXXX ) : Portfolio Recovery was found in violation of these same provisions for similar conduct Request : I hereby request that you : 1. Conduct a reasonable investigation into this account under FCRA 623 ( b ) 2. Provide full validation of this debt as required under FDCPA 809 ( b ) 3. Correct the reporting immediately to reflect the accurate and legal status of the account If this is a collection account, it must be reported as closed The account must also be marked as disputed 4. If you are unable to verify and correct this within 30 days, the account must be deleted from all consumer reporting agencies Please send all documentation you rely upon to validate this account, including : Proof of ownership, chain of title of the debt, Transfer of assignment Your permission to collect on this debt Original account agreement with signature itemized accounting of the balance claimed I am keeping records of all correspondence and monitoring my credit reports closely. If this issue is not resolved promptly, I am prepared to escalate this matter by filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and pursuing all legal remedies available to me under the FCRA, FDCPA, and applicable state law. 



Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation