Consumer complaint received 2026-03-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: TX

Complaint narrative:
To whom this may concern, I am writing in a state of deep confusion, distrust, and extreme anger regarding this matter. Never in my days have I ever experienced such mishandling and unprofessionalism with a financial system. Your company has no idea of the state of shock and heartbreak this case has caused. Since I can not speak to a human being in your dispute department, I am left to write this letter. Last Thursday ( XX/XX/XXXX ), my account was hacked by XXXX Pixel devices outside of my home state of Texas ( where I currently reside ). If you see my account history, my tax refund was deposited into my account the day before. Id been making several purchases online with Door Dash, my local XXXX and XXXX. I received an alert that my card was being restricted, which spooked me because I had placed an XXXX order for a washing machine ( {$230.00} ) that couldve been affected by this restriction. I have 4 sons that I care for on my own with one stream of income. I figured my frequent purchase that day and the day before triggered this restriction, so I did go through the security measures because I needed that XXXX transaction to be successful. But I later found log in attempts from devices I am not nor ever was familiar with from states Id never stepped a physical foot in. There were 2 log in attempts on this day that I did not initiate nor authorize. Thats when I saw the {$1300.00} payment to a XXXX XXXX. I write this in complete and utter transparency that I do not know who this person is nor did I authorize this payment. I instantly requested a call from your support team because someone had hacked my account was beginning to take the money I had put back for a car for my XXXX sons and I. My heart dropped! My sons witnessed me breakdown and sob like never before. They are XXXX, XXXX, XXXX and XXXX. They should never have to see their mother in such a way to where they feel they have to take defense on my behalf! I received the call from support and was placed on hold several times. And to my paranoia, the hacking continued, and 2 more payments that were {$3000.00} each to some XXXX person. I will make this statement until I exhaust myself : I say this in complete and utter transparency and truth that I do not know who this person is nor did I authorize this payment. I have never been to neither one of these states, nor do I own a XXXX XXXX device. I have an XXXX XXXX XXXX and have had the same device for the last 2 years. I am a single mother of 4 and I am the only working person in my household of 5. I have been without a vehicle since XXXX of XXXX. I have worked hard at the same job for the last 6 years. I have only one stream of income and it has brought pure devastation to myself, my babies, and to our entire livelihood. I am terrified of letting another dollar enter any bank account, let alone this account since this has occurred. I have starved myself for my sons to eat because my account was hacked and wrongfully drained. I couldnt even get a bus ticket let alone groceries. I have not slept in a week due to fear and constant praying this case would turn out in my favor and to see that this was declined because I did fill in the security measures with the intention of paying for my washing machine for my sons and I. If you can please try putting it together, having no car and XXXX children as well as myself bringing in a limited amount of income causes mounds of laundry. I say this in complete and utter transparency : I was desperate, yet I did not pay attention to the complete details of the restriction alert. I am the honest hard working single mom of XXXX, XXXX, XXXX, and XXXX who does everything for those boys and have worked hard all year despite a move, a divorce, and the death of my father. I am asking that with the details I am providing in this letter, that this appeal be approved and that my money be returned to me. This denial is completely wrong and your department wont reach out to people via phone so that you can hear the honest and pure distraught in my voice ( check your recorded phone records ). This case has

Company response to consumer: Closed with explanation