Consumer complaint received 2022-11-26 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Foris DAX, Inc.
State: VA

Complaint narrative:
I was scammed by a person name " XXXX XXXX '' who found me on XXXX, commenting on my photos ( which he later deleted ). We talked more and he told me he was from XXXX XXXX, having moved there in XXXX. He told me a sad story about his brother XXXX during XXXX and that when he moved to XXXX XXXX he was very alone because he had no family or friends. At first, I had blocked him after my friends told me he was fake, but he found me again and convinced me that he was real. We continued talking, moving our communication to XXXX ( his number on there being XXXX ( XXXX ) XXXX ), and he confessed his love for me, and we eventually became a couple online. Once he got my trust, he introduced me to investing in XXXX. He said he paid off his house and car with the money he made investing in crypto. He said he will help me and will hold my hand through investing. He had me download XXXX ) XXXX  app on my XXXX, XXXX ) XXXXXXXX XXXX XXXX, and XXXX ) a third-party site XXXX where we did all our buying and selling crypto. We used Crypto.com mainly for money wire transfer from my bank ( XXXX ) to a XXXX wallet on Crypto.com, where he then walked me through request to withdraw money from crypto.com to an external wallet XXXX, and then he told me to send a screenshot of the " Withdrawal Requested Received '' to XXXX  and the money is credited to my account in XXXX. And every night around XXXX he would walk me through trading crypto ; buying and set a limit on the price to sell. We profit on every transaction. This was the process we did from early XXXX to late XXXX. Listed below are the dates, amounts, and action that were instructed by my scammer " XXXX XXXX '' and XXXX. I believe XXXX is also the person behind XXXX Even the email I received from XXXX came from him ( XXXX ). His XXXX name is XXXX XXXXXXXX, when I XXXX " XXXX '' .... the name XXXX XXXX ( @ XXXX ) on XXXX pop up and he commented on another female XXXX page XXXX XXXX  " your soo cute and amazing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' and the comment has now been deleted by @ XXXX, similar to the comments he left on my post. XXXX XXXX is also on other social media XXXX as @ XXXX. His other email may be XXXX and XXXX. He said he's from XXXX, his dad is XXXX, and his mom is XXXX He said he doesn't like to speak on the phone because of his accent. 

XX/XX/XXXX XXXX Bank transferred {$5000.00} XXXX  to my crypto.com account XXXX XXXX Purchased {$5000.00} XXXX XXXX XXXX XXXX XXXX {$5000.00} from XXXX to Wallet to external wallet XXXX crypto.com transaction reference number : XXXX XX/XX/XXXX XXXX {$4900.00} deposited to XXXX XXXX he had me request for transfer of {$4900.00} sent copy of email from crypto.com withdrawal request to the XXXX XXXX XXXX  where my money is then deposited into XXXX XXXX XX/XX/XXXX XXXX Bank transferred {$100000.00} USD to my crypto.com account XX/XX/XXXX XXXX Purchased {$100000.00} XXXX  XX/XX/XXXX XXXX XXXX XXXX {>= $1,000,000} XXXX  to Wallet to external wallet XXXX XX/XX/XXXX XXXX {>= $1,000,000} deposited to XXXX balance on XXXX is {$100000.00} XX/XX/XXXX XXXX Bank transferred {$130000.00} USD to my crypto.com account XX/XX/XXXX XXXX Purchased {$130000.00} XXXX XX/XX/XXXX XXXX XXXX XXXX {$130000.00} XXXX to external wallet XXXX XX/XX/XXXX XXXX Bank transferred {$180000.00} XXXX to my crypto.com account XXXX XXXX Purchased {$150000.00} XXXX XXXX Purchased {$30000.00} XXXX XXXX XXXX XXXX XXXX {$180000.00} XXXX wallet to external XXXX XXXX XXXX XXXX {$180000.00} deposited to XXXX XXXX XXXX continued to walk me through trading on XXXX from XX/XX/XXXX to XX/XX/XXXX, when we my account reached {>= $1,000,000} he told me we need to cash out and deposit the money into my bank account. When I request for withdrawal of {>= $1,000,000} through the Help Center, I was advised I had to pay upfront XXXX in personal income tax before a withdrawal can be processed and that the Exchange 's tax department will file a return with the IRS withing twenty days of the successful filing and will send me a master form via email for my review! XXXX even tries to get me to get loan, borrow from family and friends, and to sell my engagement ring. He promised me that he would get me a bigger ring and that my ring is a curse. He made me believe that we had a happy and fulfilling future together and I did try to a get loan, borrow money and sell my ring to no avail. I even asked my daughter 's best friend to loan me money, but he was smarter than me and told me that I should not have to pay upfront tax on capital gain and that's when I realized I was scammed. My XXXX just sank, I felt numb, I felt my world just crumbling down. I am devasted and hurt and I don't know what to do. I can't sleep at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  How am I supposed to pay my bills? I am just a XXXX  and a XXXX mom of two. That money was from savings from my XXXX XXXX XXXX, and from my own years of work. I was so careful with my money till now and was emotionally manipulated by this man into trusting him with helping me get more. I really believed he was going to give me a good life and a better future me and my kids. So far, I haven't been offered much help even though I have reached out many times, and I simply don't know what else I can do.

Company response to consumer: Closed with explanation