Consumer complaint received 2025-02-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
This company flat out lied. 

I dialed XXXXXXXX XXXX XXXX on XX/XX/year> and spoke to them for XXXX hour XXXX minutes and XXXX seconds. I closed down the card and shut down the account on that day. I have detailed notes in my journal in regards to this. I specifically asked them once I close this account is there any fees added whatsoever. There's so much fraud on this card that I want this account shut down and the fraud charges reversed. They specifically stated your account will be " Charged Off, '' as of today 's date. There will be no more interest or extra fees. All late payment fees will be calculated as of today 's date. 

I dialed ( XXXX ) XXXX both on XX/XX/XXXX and XX/XX/XXXX and spoke to a representative both times for over XXXX minutes. They confirmed this information. That the account has been shut down and they're still investigating the fraud claims for reimbursement so we can clear this up. They later responded to you guys for a complain and stated inaccurately, or otherwise put, a complete lie and stated in there last letter, " your account was charged off on XX/XX/year>, with a balance of {$13000.00}. '' I called them again and asked them for their phone call notes as well as their phone recordings, as I have their phone calls recorded and can confirm all this information. I will pursue legal action because they are flat out lying. My credit history will show I've had an XXXX credit score since the age of XXXX. I am now XXXX. That's XXXX  years of perfect credit before dealing with this company. So there letter of the account being closed and charged off on XX/XX/XXXX is a complete lie. 

Please see these websites all with similar reviews to mine : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX One client had the exact same review as mine where they flat out lied. I want them to produce the phone recordings and send it to you. XXXX XXXX XXXX XXXX ( Even in the XXXX they are rated a XXXX ) I want the interest and fees reversed as XX/XX/year>. NOT XX/XX/XXXX. The very last day of the XXXX. Is that a joke. One day before the new years eve holiday. Lets get real. I also want the fraud charges reversed that they ignored on the prior complaint and lied about which they never addressed on the prior complaint XXXX XXXX XXXX XXXX They did not reverse all of these. Please make sure they address both interest and fees along with fraud charges not reversed. And please make sure they produce the phone recordings so I can publish mine and see if they match up. 

Thank you for your time. I want this issue resolved because I am looking at purchasing my second business and because of the fraud credit card company they have completely and utterly destroyed my credit and my ability to purchase a company and support my family. I am sick and tired of them. I want this credit card done with and paid off so I never have to deal with them again. If you look at my credit report you will see I have never missed a payment and have made my full payments, still as of this day for the last 12 years. Please truly investigate this company and what they are putting out. Especially the lady I was dealing with on the phone who said shes taking this as priority when in fact she is not and has lied to both you guys, a government agency and myself multiple times!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation