Consumer complaint received 2024-03-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NC

Complaint narrative:
I have feel victim to a scammed when I became ill and suffered from XXXX XXXX XXXX and was hospital and I missed work for XXXX weeks which meaning I didn't have no income for XXXX and was subject to an eviction letter and I was behind in my bills for XXXX XX/XX/XXXX I started processed of a loan. I was applying for loans with bad credit. I had gotten approved for XXXX but I told the loan people which was XXXX XXXX company that I didn't need that much and was just get a loan for back bills which XXXX because I didn't pay XXXX rent and XXXX rent was approaching and I wouldn't make enough to afford XXXX so I was trying to make sure I was covered for me and my child not knowing this company was depositing fraudulent checks with my signature that wasn't my handwriting because he instructed me the way to verify that was real person because his company was scammed before was to get to a cashier check but I told him I didnt drive due to my prior XXXX is there another way like XXXX XXXX or XXXX XXXX said yes XXXX XXXX 
He said before we do that please sign this document in XXXX apps I said ok not knowing he would access to all my information. The first deposit XXXX he said this will verify that you are a real person, XXXX XXXX was when he said my XXXX XXXX wasn't XXXX and he got an alert from XXXX I think XXXX saying it right that my funds was on hold because I needed a XXXX XXXX of XXXX at this point I was upset because I needed to pay my bills as soon as possible and get food in my house for me and my daughter. I said no we not doing this he said maim soon as we do this you will get your money same time at this point I was upset and crying because nothing is going right. This was about XXXX something going on XXXX something XX/XX/XXXX I'm waiting for the money and no money Tuesday XX/XX/XXXX I'm calling and calling and texting and emailing about where my loan .... around XXXX something my time he says oh my fault I wasn't in the office but we only got your XXXX XXXX up to XXXX and you would have to do another transaction I said what I said no way because I just check my account and the check you deposit in my account I can't view this is not how you suppose to send funds I thought you suppose to send a check to me not deposit by mobile he told me so what!!!! I said I changed my password how did you get in my account to access and put that in My account he said listen maim this the only way to proceed to get your money I have this all in my my text and I have a video of him instructing me what to do XX/XX/XXXX I get a call from my bank about someone access my account at XXXX and I was at work after recover taker and I just change all three of my information. XXXX locked my account put my money in credit status. Now I had fussed with them about this for XXXX I am XXXX, XXXX XXXX XXXX XXXX I take XXXX I have child I have bills that was coming automatically on XX/XX/XXXX they made me miss my appointment I had to go to er to treatment because they refused to release my funds that I was paid by my job there is XXXX bucks in my secure checking that was not apart of anything the fraud team was rude to me and told me I am liable without asking for any of the information I had despite the text, emails, the numbers they called me from not XXXX time they asked for any information to conduct their investigation instead they wan na have my responsible for {$10000.00} I believe. I do XXXX XXXX I depend on my money to go to work back and for with XXXX I can't get my medicine that I need for my XXXX I explain this to them all this is in there notes that I can easily get proof that yall are making me sick by not having my get access to my funds because I have copay for medicine Instead they just saying well this just the way it is I had to borrow money to eat and feed my child and I'm a whole XXXX I requested to speak to a supervisor and they said he was going call XX/XX/XXXX at XXXX and never did. My complaint is I should not be responsible I been with that bank for 11 years never had no offense the fraud team said to me while I was crying after I said that's not even my handwritten yall didn't even ask for anything it's not even the same ip address he said we know but you accounts still in credits and your won't have access I said yall basically trying make me ill yall can be sued for that because I am medically ill this in my chart he said I'm ending this call now and hung up on me XX/XX/XXXX I appealed it after I haven't heard anything but I'm in need of my medicine my bills are getting since to collections, my phone bills due soon my half other half of my rent porting do next week and they won't get my account out of credits please help.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation