Consumer complaint received 2023-05-17 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: ALLY FINANCIAL INC.
State: FL

Complaint narrative:
Re : XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX, VIN # XXXX ; Ally Financial Inc. ( Ally ) To Whom It May Concern, I am making a complaint about the loss of my subject vehicle that I suffered on or about XX/XX/XXXX due to Ally Financial Inc.s negligence XXXX Ally caused me and my two children, XXXX  and XXXX XXXX, to lose permanent possession of my XXXX XXXX XXXX, sustain derogatory credit reports due to Ally Financial Inc., who financed the subject vehicle, placing a past due balance of {$26000.00} on my credit reports which has prevented me from getting another vehicle, severe emotional distress, pain and suffering from not being able to engage in normal day-to-day activities and being forced to ride on buses and rideshares, and financial distress due to having to rent cars costing me in excess of {$13000.00}, when XXXX XXXX XXXX XXXX XXXX XXXX sent the tow truck company XXXX XXXX XXXX XXXX XXXX owned by XXXX XXXX XXXX who has a criminal history involving stolen vehicles I later discovered, to tow my vehicle on XX/XX/XXXX after I had called XXXX Roadside XXXX XXXX XXXX XXXX, who I relied on to send trustworthy tow trucks and drivers but who failed to do so, to tow my vehicle to XXXXXXXX XXXX XXXX XXXX XXXX  due to my vehicle being flooded during a state of emergency caused by Tropical Storm Eta. XXXX XXXX lied to me that he could not tow my XXXX  to XXXX XXXX and had to instead tow my Jeep to The XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, FL, which is also owned by another criminal, which I later discovered, who prevented me from towing my Jeep to XXXX XXXX the next day on XX/XX/XXXX by presenting me with an outrageous bill for {$2200.00}, which included a {$680.00} tow charge from XXXX XXXX even though XXXX XXXX paid him for the tow from XX/XX/XXXX. XXXX got paid for the tow to XXXX XXXX even though he did not tow my XXXX there and he attempted to get paid in duplicate by XXXX and me by attempting to scam me out of {$680.00}. XXXX ( dob XX/XX/XXXX ) also filed for bankruptcy and listed me as a creditor but I wont get a cent from him because he stole {>= $1,000,000} in tow trucks from XXXX XXXX that he also defrauded. I was not able to pay the {$2200.00} trumped up bill and The XXXX XXXX XXXX XXXX XXXX XXXX was able to fraudulently sell my Jeep on or about XX/XX/XXXX because Ally Financial Inc. without contest or objection relinquished their first lien position on the title of my Jeep but still charged me {$26000.00} on all my credit reports, and I and my 2 children have been left without a car for almost 3 years and have suffered dearly without our XXXX. 

In conclusion, I demand to be vindicated. 

Time is of the essence. 

Sincerely, /s/ XXXX  and XXXX  obo XXXX and XXXX  XXXX XXXX, XXXX and XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation