Consumer complaint received 2025-08-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: CREDIT ACCEPTANCE CORPORATION
State: TX

Complaint narrative:
Account * * XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX ( VIN XXXX ). 

We exercised the contracts arbitration optout and canceled both addons ( XXXX XXXX XXXXXXXX ). Credit Acceptance Corporation ( CAC ) has not honored those elections and then sent a Release and Covenant Not to Sue tied to this same account/vehicle. The release attempts a global waiver of all claims arising out of or relating to the contract ( including our optout, addon cancellations/refunds, creditreporting, and vehicledisposition issues ) in exchange for CAC closing the account, releasing the lien, and requesting tradeline deletion while we keep the vehicle. We are unrepresented and decline any global release. 

XXXX optout ( XXXX independent notices ). 
XX/XX/XXXX We filed CFPB complaint # XXXX and uploaded our signed optout. CAC acknowledged the complaint on the portal and indicated the optout was noted on the account, but we still have no consumerfacing written confirmation. 

XX/XX/XXXX We mailed the hardcopy optout to CAC Attn : XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX, MI XXXX ( contract address ). XXXX shows delivery XX/XX/XXXX, signed XXXX XXXX. 


XXXX canceled XX/XX/XXXX ( same account ). 
XXXX XXXX XXXX XXXX XXXX ( reimbursement insurer XXXX XXXX XXXX ) Cancellation mailed XX/XX/XXXX ; we were told refunds must be remitted to the lienholder ( CAC ) for principal credit. Based on XXXX receipt, we are at/past XXXX without payment posted or written confirmation. ( See VSC cancellation packet. ) XXXX XXXX XXXX XXXX XXXX mailed XX/XX/XXXX ; XXXX directed that CAC must process the credit to principal. XXXX shows XXXX delivery XX/XX/XXXX ( XXXX ). No credit has posted and no written confirmation has been provided. 

Coercive global release. 
After our elections, CAC sent a Release and Covenant Not to Sue. It proposes account close, lien release, and tradeline deletion only if we release both CAC and the selling dealer from all claims tied to this contract/vehicle. That is asymmetric and overbroad. We will not waive DTPA/contract rights or claims about optout status, addon refunds, credit reporting, or vehicle disposition. ( Attachment labeled XXXX, XXXX XXXX. ) Context ( why account closure alone is not enough ). 
Our XXXX dealer notices documented safety/emissions defects and an XXXX spacer consistent with tampering ; the vehicle can not be lawfully registered until repaired and it passes a Texas emissions inspection. We therefore seek true rescission ( money back, car back ), not a paper closeout conditioned on a release. ( See formal DTPA notice packet + exhibits referenced. ) Credit reporting / collections during dispute. 
CAC has not issued clear written optout acknowledgment, has not posted VSC/GAP credits, and has not coded the tradeline consumer disputesunder investigation or placed a repo/negative furnishing hold while the dispute is investigated. 

Payment posture and furnishing hold. 
Defects and cancellations were discovered before the first scheduled installment. We have withheld installments pending resolution and rescission/repair elections. Please require CAC to suppress negative furnishing during investigation ; if it furnishes anything, it must include the dispute indicator and ensure balances reflect pending VSC/GAP credits. 

This filing supplements our XXXX XXXX DTPA notice to the dealer and does not reset or waive any presuit rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation