Consumer complaint received 2022-08-11 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: GOLDMAN SACHS BANK USA
State: IN

Complaint narrative:
Goldman Sachs ' migration of XXXX XXXX credit card accounts has resulted in illegally compounded interest, Intentionally withholding alleged balances due to collect future interest that is illegally accrued and compounded, falsely reporting to my credit bureau and then providing false responses to my complaints, to which I've attached a recording proving the responses to my concerns are completely false. 

I spoke verbally to a GS representative in XXXX with I asked for my total pay off due for the purpose of forever closing my acquired account with Goldman Sachs because they failed to properly migrate the acquired XXXX XXXX  they bought from XXXX XXXXXXXX which resulted in adverse impact on former XXXX XXXXXXXX customers -- including me. 

XXXX*I specifically asked for the CURRENT PAY OFF AMOUNT TO SETTLE MY ACCOUNT '' I was provided with a total of over {$3800.00} which I paid over the phone on XX/XX/2022. I was informed this would completely pay off and resolve my account as I had previously complained multiple times regarding all the issues Goldman Sachs acquisition of my account from XXXX XXXX. 

NOTE : I actually CLOSED my account in XX/XX/2022 because of these issues, they continued to have system errors or choose to not run my autopayments which is the precise reason I said I wanted to pay off -- to avoid them damaging my 800+ credit score.

Now, Goldman Sachs is claiming they are permitted by law to purposely not disclose the full amount due at the time a consumer requests it. 

I reviewed my account, and Goldman Sachs assessed {$23.00} in interest on XXXX XXXX, THREE WEEKS after I paid off.They claim it was for purchases made in XXXX, but as you can see from the attached documents, I didn't have purchases in XXXX, there were no purchases made after the payment was made and I paid the full amount due and nothing else is due. 

You will also see GS  compounded interest on interest and charged XXXX cents as well as XXXX in interest, for a total of XXXX in penalties which is higher than the alleged fake interest which is also a violation of the CARD ACT. 

As you can see from the attached screenshots, there were NO Purchases NONE. They claim interest of XXXX wasnt disclosed because I purchased something totalling XXXX? Didnt happen. 

The interest is illegal. 


GS is trying to collect another {$46.00} from me, in an unconscionable and unethical attempt to continue to harm me. It has since added late fees in excess of the illegal interest they are attempting to charge me. 

What a disgusting illegal and unethical company. I paid SPECIFICALLY due to this company INTENTIONALLY not processing my autopayments so it could illegally charge late fees. I SPECIFICALLY complained about the incompetence and unethical behavior and SPECIFICALLY shared that I wanted the TOTAL AMOUNT DUE AT THE TIME I PAID -- I asked WHAT IS DUE TO GET AWAY FROM GS? 

Why would the rep not disclose the total due at that time? 
Why would the rep not disclose " There will be another bill of 'trailing interest ' if that was the case? 

Additionally I had spoken with MULTIPLE managers after that time because they reported me late to the credit bureau which I then had to file a complaint about. Their response was " NO WE DIDN '' T but the attached recording proves they did and they noted in their system that THEY DID. 

Why would the CFPB allow this complaint to be closed and force me to file ANOTHER complaint when I have evidence that COMPLETELY CONTRADICTS THIS RESPONSE. 

I am FED UP AND THIS IS NOT EVEN CLOSE TO BEING RESOLVED. The balance needs to be waived, I need something inwriting stating the same and hten for GS to never ever ever ever ever contact me again.

Company response to consumer: Closed with monetary relief