Consumer complaint received 2026-03-26 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: The J. G. Wentworth Company
State: VA

Complaint narrative:
Subject : Formal Escalation Complaint JG Wentworth Negligence Resulting in Wage Garnishment and Financial Harm I am filing a formal complaint and escalation against JG Wentworth due to negligence, misrepresentation, and failure to act in my best interest while holding Power of Attorney. Their actions directly resulted in a wage garnishment and significant financial hardship. I enrolled with JG Wentworth in good faith to resolve my debt and improve my financial situation. Instead, their mishandling of my accounts has placed me in a worse financial position. Timeline of Events : XX/XX/XXXX JG Wentworth obtained Power of Attorney ( POA ) on my account. From this point forward, they were responsible for communications and negotiations with creditors and law firms. XX/XX/XXXX The law firm involved in my account contacted JG Wentworth. This was an opportunity to negotiate or resolve the matter before legal escalation. No appropriate action was taken. XX/XX/XXXX The law firm again contacted JG Wentworth. This was another opportunity to resolve the account prior to legal action. Again, JG Wentworth failed to act appropriately. XX/XX/XXXX XX/XX/XXXX During this time, I called JG Wentworth monthly to check on the status of my account. I was repeatedly assured that everything was being handled and that there were no issues. These assurances were inaccurate and misleading. XX/XX/XXXX I was served legal papers. However, I was not made aware of this at the time. XX/XX/XXXX JG Wentworth finally negotiated a settlement. I accepted the settlement the same day. XX/XX/XXXX I was notified by my employer that a wage garnishment had been issued. This was the first time I became aware of the legal escalation. After Settlement Acceptance The settlement negotiated on XX/XX/XXXX was revoked due to a court order that had already been issued. This demonstrates that JG Wentworth acted too late and failed to properly monitor the legal status of my account. Additional Concerns : I have never missed a payment to JG Wentworth since enrolling in their program. On another account, I was told a creditor pulled out of a settlement with one payment remaining. I later learned this was inaccurate. The issue occurred because XXXX XXXX payment department failed to process the payment. Over the past two months alone, I have spent approximately 1012 cumulative hours on the phone with JG Wentworth attempting to resolve these issues. I received inconsistent and conflicting information from multiple representatives. It was extremely difficult to speak with a supervisor. When I was finally able to speak with one, they were rude, dismissive, and appeared unfamiliar with my account. Due to the inconsistent information and lack of resolution, I began recording some of my calls for documentation purposes. I enrolled with JG Wentworth to get out of debt. Instead, due to their negligence and mismanagement, I am now facing wage garnishment and increased financial hardship. XXXX XXXX XXXX

Company response to consumer: Closed with explanation