Consumer complaint received 2024-07-29 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Radius Global Solutions LLC
State: OH

Complaint narrative:
I do not consent to paperless billing for these obvious fraud issues I have no contract with XXXX XXXX  I had XXXX XXXX through XXXX XXXX I received an email XX/XX/XXXX asking me for a XXXX dollars for XXXX XXXX purchase of XXXX XXXX I received no paper bill I did not consent nor be made aware of this I paid century link for XX/XX/XXXX services at $ XXXX XXXX switched to XXXX XXXX XXXX XXXX  after learning of this deception and fraud XX/XX/XXXX Transcripts below of my call with XXXX XXXX XXXX XXXX XXXX XX/XX/year>, XXXX XXXX  ) : Thank you for contacting XXXX. 

You are speaking with XXXX XXXXPlease give me a moment while I review your request. 
XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX ) : Hi! Nice hearing from you. I'll be happy to assist you today. 
XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : My goal is to make sure you're taken care of and resolve your issue so you dont have to chat back. To recap, youre contacting us today because of fake bills, correct? First, Ill need to ask you a few questions so I can properly address all of your concerns and while doing so I will ensure youre getting the best value on your account, OK? 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : We dont have XXXX XXXX and they started sending us bills XX/XX/XXXX we dont have XXXX  XXXX XXXX XXXX XX/XX/year>, XXXX XXXX  ) : We had XXXX XXXX XXXX XXXX  informed XXXX XX/XX/XXXX they were talking over the account I was on vacation I called and got pricing and turned them down and hired XXXX  XXXX XXXX XXXX XX/XX/year>, XXXX XXXX  ) : I got back from vacation today and XXXX XXXX is somehow sending us wifi and beaming us a fake bill and warning to pay XXXX  XXXX XXXX XXXX XX/XX/year>, XXXX XXXX  ) : What is the cell phone number we can TEXT and communicate with you on for your order and accounts? 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : We have XXXX  so please dont contact us XXXX XXXX XXXX XX/XX/year>, XXXX XXXX  ) : XXXX XXXX  XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : To verify, this is a a number you receive text messages on? 

In case the chat disconnects do I have your permission to continue our conversation via text messaging so you don't have to call or chat back in? 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Yup XXXX  XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : To verify the account, please provide your full name, and last four of the social security number on the account. 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : XXXX XXXX XXXX XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Thank you for authenticating your XXXX  account! While I am in your account, if I see anything that will benefit you, I will be sure to let you know. 
XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Your service is suspended and you are receiving bills from us because we took over some states from XXXX. 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : And again not my priblem XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : you bought XXXX XXXX we turned you down XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : We hired XXXX  XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : You can have XXXX XXXX box or what not come grab it XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : It doesn't show here a note that you requested to cancel the service. 
XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Cancel service I will save these transcripts thats why this is in writing and not over the phone this time so I have proof for these crazy fake bills XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : I never started service I never agreed to your pricing XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Again XXXX  is better priced and I went with them XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Are we set this time? 
XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Let me check this with our support. 
XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Let me place a disconnect order XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : XXXX XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : One moment XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Almost done XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : I have the contact number for your order as : XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : Thanks and can you make sure to note to cease and desist **** contacting us. We are not ever nor will we now ever be clients XXXX XXXX XXXX ( XX/XX/year>, XXXX XXXX  ) : I can only guarantee that you will stop getting billed for recurring charges

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation