Consumer complaint received 2024-04-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Chime Financial Inc
State: MD

Complaint narrative:
Hi, My name is XXXX XXXX XXXX XXXX XXXX. My telephone number is XXXX. Im in XXXX need of help regarding my chime inc account regarding unauthorized fraud transfers from my account to an off shore account thats not mine that totals {$9900.00} from someone at chime bank. I have all the proof I will attach to this email. I have tried for the last two months to get help getting my money back and no one at chime bank will help me and tells me lies about the account and that its not fraud for them to transfer my money its called credit transfer payments. And that they have authority to do so. they have literally taken all my money from my checking and saving account to this account I have never ever had in my name. and chime wont help me at all. They told me there is no fraud with my account and that I spent the money. I need help because they are stealing my money and transferring it to another account thats not mine. I have all bank statements that show it. I dont know what to do. or who to report it to. I have no money. Chime wont allow me to Get the rest of my money out of the accounts they frozen all my account but allow me to deposit money to my accounts only to have it transferred to that account thats not mine. then I have emails coming through my XXXX  account thats attached to my chime account that says someone from chime is signing into my account and transferring my money to this account thats in another state. please can someone help me. This is illegal what they are doing. I have charges that arent mine that they said isnt fraud. charges from another state. Obviously not mine. please can someone help me get my money back. I know Im not the only customer this bank is stealing money from. Please see attached proof of fraud transferred and emails showing chime is login into my personal account with out my permission and stealing my money. I have opened up a new bank account with XXXX. 

Thanks XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX CHIME INC transferred {$9900.00} from my checking account and savings account to an off shore account thats not mine. when I called to get information on the amount of money that is missing and can see the transaction of transfers from my account to an account thats not mine chime bank told me on a recorded line that it was an bank payment transfer error and I would get the {$9900.00} back in my account that was 2 months ago and still the money is not credited back to my account. In fact they have illegal transfer more of my money recently on XXXX I have all my bank statements printed and recorded telephone conversations with chime and the people I spoke to. Even my XXXX email account emails I was getting saying someone from chime inc bank was logging into my bank account and transferring money from my accounts to this unknow account with out my authorization its illegal what chime bank is doing. I know Im not the only customer they are doing this too. they have holds on my accounts to where I cant withdraw any money only deposits. I had to Open a new account through XXXX. Im in desperate need of help I know what they are doing is illegal and fraudulent. I can attach all documents and emails showing proof of the {$9900.00} they have stolen from my bank account. chime will not help they give me the run around and this has been happening for almost 3 months now. Please can someone help me get my money back. Im a single mom XXXX XXXX and work hard. I dont know who to go to or report this to for help. please Im desperate I need my money back. and to show what chime inc bank is doing to there customers! its sad that us hard working people are getting scammed out of a lot of money we work hard for and need! 


I contacted the bank commissioner office, filed and submitted all documents. I have a federal investigation number. I also have a police report number, and a social security freeze and aig identity fraud report number that is assigned to help me get my money back but I dont feel like any of that is helping me get my money back any faster than I think it should happen. nor do I feel like chime inc bank is getting any wrongful action against them for what they have done and keep doing. please can you help me i deserve that. I have been a XXXX XXXX XXXX XXXX i help people I have lost {$9900.00} and being a single mom of XXXX XXXX  boys. like this is serious! 


My bank accounts checking and savings at chime Inc bank. That the {$9900.00} were transferred out of to this unknown account from someone that works at chime Inc bank. on XXXX, XXXX, XXXX totaling to more than {$9900.00} all transfers from my checking account and savings account to an unknown off shore account. I noticed it on XXXXXXXX. When I went to take money out to pay my custody attorney XXXX $ and I had no funds to take out. then I went and printed out all my bank statements from XXXX XXXX to XXXX XXXX and saw all these unauthorized transfers out of my account and transferred to this unknow account it says on my bank statement. then I called chime inc bank and they wouldnt help me at all and stated that it was bank error and it would be back into my account within couple days that was 2 almost 3 months ago and still not credited back. And it was on a recorded line. And still more money is transferred out of my accounts. 


Banking services are provided by XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Members FDIC.

Company response to consumer: Closed with explanation