Consumer complaint received 2025-09-02 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: CHERRY TECHNOLOGIES INC.
State: FL

Complaint narrative:
- XX/XX/2025 : I signed a payment plan at XXXX XXXX XXXX for {$5000.00} and paid a {$200.00} deposit. The plan was {$200.00} per month for XXXX months financing by Cherry Technologies , Inc. The office failed to disclose an additional {$5.00} surcharge, which appeared on my credit card statement without my consent. The 0 % APR ( 29.98 % if payment are made late ) was not shown to me until after I made the transaction. 

- On the same day, I called XXXX XXXX XXXX or XXXX XXXX to make the cancellation. Your representative named XXXX stated : " You don't have to cancel anything. You don't owe anything to us. '' - I was never provided a written cancellation policy at the time of signing or prior to my cancellation requests. The Cherry Technologies website stated that the fastest way to cancel my plan is to contact the practice directly. 
- On XX/XX/2025, I disputed the {$200.00} charge with Cherry Technologies immediately upon discovering the unauthorized increase. I called XXXX XXXX XXXX again to make a cancellation for the whole payment plan with the representative named XXXX. She stated she is going to have to contact the Cherry Technologies and give me a call back. 
- On XX/XX/2025 XXXX called to confirm the second appointment for XXXX XXXX. That how I realized my cancellation was never been in process yet. I stated to XXXX that I already canceled my payment plan and it should be processing. 
- On XXXX XXXX I contacted my credit card issuer and blocked Cherry Technologies from charging my account to prevent further unauthorized withdrawals. 
- After my cancellation request, XXXX XXXX told me they would contact Cherry Technologies but never followed up. 
- On multiple occasions when I called, staff named XXXX recognized when I identify myself and immediately hung up. When I called XXXX she pretended that it was not her on the phone with me. 
- My text massages to your office received no reply. 
- I sent XXXX separate emails seeking solution and refund, both of which were ignored. 
- Only after I filed a dispute with Cherry Technologies on XXXX XXXX did XXXX XXXX produce a " cancellation policy '' I never signed, in an attempt to keep {$2500.00} on XX/XX/2025 via Cherry Technologies. 
- On XX/XX/2025 I visited the office but they closed without any notices on their XXXX website page. However, I met another client who is having the same issue. 
- On XX/XX/2025 I visited XXXX XXXX in person with my father-in-law to request cancellation. They could not provide a contract nor invoices I asked for. Your staff named XXXX stated you would contact Cherry Technologies, but never received confirmation or follow-up. They still ignored all my calls. 
- XX/XX/2025 I sent a demand letter via certified mail to both XXXX XXXX XXXX and Cherry Technologies Inc - XX/XX/2025 received the e-mail from Cherry Technologies Inc. stated that their dispute team will investigate and update me by XX/XX/2025 but I never heard from them. 
- XX/XX/2025 my credit score went down by XXXX plus point

Company response to consumer: Closed with explanation