Consumer complaint received 2026-05-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: NE

Complaint narrative:
I am a current XXXX credit card holder. On XXXX XXXX XXXX, I received a promotional email from Chase Bank that was addressed to me by name. The offer was up to {$900.00} for opening a new Chase Total Checking account and a new Chase Savings account and completing the qualifying activities. It included a specific offer code ( XXXX XXXX XXXX XXXX ) and was presented as a thank you to me as an existing Chase customer. Around that same time, I logged into the Chase Mobile app, applied for both accounts, and was approved. Chase opened a Chase Total Checking account ending in XXXX and a Chase Savings account ending in XXXX. On XXXX XXXX XXXX roughly a week after the accounts were opened, I received an email from Chase titled " Account update. '' It said both accounts had been restricted to protect against potential fraud and may close soon. Both account numbers were referenced. The email stated, " Due to recent activity, or because we need more information from you, we have restricted your account ( s ) and may close it soon, '' and directed me to call XXXX. I called Chase. The representative told me that Chase 's terms and conditions allow the bank to terminate banking relationships at its discretion and that I would not be able to open new Chase deposit accounts. I was not given a specific reason for the closure. I was not told which database or flag triggered it. I was not given any opportunity to provide information or resolve whatever the underlying concern was. The part I find difficult to make sense of is the timing. The closure happened so quickly that I never had a chance to do anything with the accounts. I did not deposit any money. I did not set up direct deposit. I did not initiate a single transaction. I had no opportunity to complete any of the qualifying activities that would have earned the bonus. The accounts were effectively opened and closed before they were ever used. That tells me the closure could not have been based on actual account activity, because there was none. It strongly suggests a pre-existing internal flag or external consumer reporting check that Chase already had on me at the time it sent the solicitation. What has happened since the closure is also worth flagging. I am still receiving the same {$900.00} promotional email from Chase, asking me to open the exact accounts I have just been told I am not allowed to open. Today, XXXX XXXX XXXX after the restriction notice and after my call with Chase confirming I can not have these accounts, I also received an email from Chase congratulating me on my new Chase accounts. The same accounts that have been closed. This is not the first time something like this has happened either. Chase has opened and then closed deposit accounts I applied for on more than one prior occasion. That repeating pattern points to a persistent internal flag rather than anything tied to specific account behavior. I want to be clear about my goal in filing this complaint. It is not punitive. I value Chase as an institution and, given Chase 's national footprint, I am actively looking to transition my primary banking from the credit union I currently use to Chase. The promotional offer was meaningful to me because I was prepared to make Chase my primary bank, not because of the bonus itself. What I am asking for is a path forward to actually establish that deposit relationship and enough transparency about what happened so I can address the underlying issue. CFPB Desired Resolution : 1. A documented path for me to actually establish a Chase Total Checking and Chase Savings relationship. I am actively trying to move my primary banking from my current credit union to Chase, and I am asking for a workable resolution that allows me to become a Chase deposit customer, not a refund or one-time payout. 2. A written explanation of the specific reason Chase closed accounts ending in XXXX and XXXX, so I can understand and, if possible, address whatever the underlying concern is. 3. Disclosure of whether the closure was based on XXXX XXXXXXXX XXXX XXXX, another consumer reporting agency, or Chase 's internal risk database. If an external consumer reporting agency was involved, I need to know which one so I can exercise my dispute rights under the Fair Credit Reporting Act. 4. Confirmation of whether Chase has reported the closure to XXXX XXXX XXXX XXXX XXXX. If so, I want to know what was reported so I can address it with those agencies directly.

Company response to consumer: Closed with explanation