Consumer complaint received 2025-04-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Report provided to employer without your written authorization
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Subject : Dispute of Inaccurate Reporting on Credit Account with XXXX XXXX XXXX Dear CFPB, I am submitting a formal complaint regarding inaccurate and potentially misleading information reported by XXXX XXXX XXXX XXXXXXXX XXXX credit report. Below are the specific inaccuracies and inconsistencies I am requesting be investigated and corrected : Account Details in Question : Creditor Name : XXXX XXXX XXXX Account Number ( Partial ) : XXXX Recent Balance : {$180.00} ( as of XX/XX/XXXX ) Date Opened : XX/XX/XXXX Status : Charged off with {$180.00} written off Credit Limit XXXX {$300.00} High Balance : {$390.00} Address : XXXX XXXX XXXX, XXXX  XXXX XXXX MO XXXX XXXX Noted : XX/XX/XXXX Inaccuracies Identified : Reporting of a Balance on a Charged-Off Account : The account is marked as " charged off '' with a {$180.00} balance written off. However, it also reflects a current balance of {$180.00} past due. If the debt has been written off or charged off, there should not be an ongoing past-due balance unless payments are still being accepted or the account is not truly charged off.

Account Type Misrepresentation : The account is labeled as a " Secured Card '', but based on my knowledge, this account was part of a credit-builder loan, not a revolving secured credit card. This misclassification can severely impact credit utilization calculations and misrepresents the type of credit extended. 

Missing or Incomplete Payment History : For most of XXXX and all of XXXX, the payment history is marked as " ND '' ( No Data ). As a consumer, I have the right to have complete and accurate reporting. The lack of information during this period makes it difficult to determine the real status of the account and potentially affects my creditworthiness. 

Inconsistent Charge-Off Date : The account is shown as charged off in XX/XX/XXXX, but still shows the same past-due balance in XX/XX/XXXX, over XXXX years later. If the charge-off occurred in XX/XX/XXXX, the account balance should have been closed out at that time or transferred/sold to a collection agency. 

XXXX XXXX XXXX in XXXX : The payment history leading up to the charge-off is inconsistent. For example : XX/XX/XXXX is marked " OK '' ( on time ), XX/XX/XXXX to XX/XX/XXXX show escalating delinquencies ( XXXX to 150 days late ), Then a sudden charge-off in XX/XX/XXXX. 
This abrupt timeline suggests errors in how the delinquencies were calculated or reported. 

XXXX XXXX vs. XXXX XXXX XXXX : The high balance is listed as {$390.00}, which is higher than the credit limit of {$300.00}. This raises a red flag and could indicate improper fees or incorrect reporting of over-limit charges. 

Requested Action : I respectfully request the following actions be taken : Full investigation and verification of the above discrepancies. 

Correction of the account type if it was not a secured card. 

Accurate update or removal of inconsistent payment history entries. 

XXXX explanation of the charge-off and balance reporting methodology. 

If the account can not be verified with full accuracy and consistency, I request that it be removed from my credit report entirely under the FCRA guidelines. 

Thank you for your assistance in investigating this matter. I am attaching a copy of my credit report for reference and am available to provide any additional documents or clarification needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation