Consumer complaint received 2025-03-23 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Maximus Federal Services, Inc.
State: PA

Complaint narrative:
To Whom It May Concern, On XX/XX/XXXX, XXXX XXXX and his team at the Department of Government Efficiency ( DOGE ) were given access to my private information without my consent. This is in violation of my rights. 

I am writing to formally request the discharge of my federal student loans due to unauthorized access to borrower data by XXXX XXXX and the Department of Government Efficiency ( DOGE ). Reports indicate that DOGE, under XXXX direction, accessed internal systems of the Department of Education containing personal and financial information of student loan borrowers, including myself. 

This unauthorized access and illegal activity constitutes a violation of federal privacy laws. As a result, I should not be held responsible for repayment of loans compromised by unlawful actions. 

Summary of Unauthorized Actions and Violations XXXX. Unauthorized Access to Personal Data Investigations have revealed that DOGE obtained access to the Department of Educations internal systems without proper authorization. This access included sensitive borrower information such as Social Security numbers, income details, and loan records. 

The unauthorized retrieval and use of this data raise significant concerns about privacy breaches, data misuse, and potential financial harm to borrowers. 

XXXX. Violation of the Privacy Act of XXXX ( XXXX XXXX. XXXX ) The Privacy Act establishes protections against unauthorized access, collection, and disclosure of personal information by federal agencies. 

The reported actions of DOGE violate this statute, as they accessed and potentially disseminated personal student loan data without consent. 

XXXX. Violation of the Family Educational Rights and Privacy Act ( XXXX ) XXXX protects student education records, including financial aid information, from unauthorized access. 

DOGEs unauthorized access to borrower data represents a clear breach of XXXX protections. 

XXXX. Breach of Consumer Financial Protections The Consumer Financial Protection Bureau has a duty to protect borrowers from fraud, misrepresentation, and unlawful handling of financial data. 

Given that my personal and financial information may have been accessed without my consent, the integrity of my student loans is now in question, and I should not be held liable for repayment. 

Legal Basis for Loan Discharge : Under federal laws and consumer protection statutes, loans compromised due to illegal access, fraud, or privacy violations should be eligible for discharge. The unauthorized access to my loan data constitutes grounds for relief under : The Privacy Act of XXXX ( XXXX XXXX. XXXX ), which prohibits the unauthorized collection and use of personal data by federal agencies and their representatives. 

The Higher Education Act of XXXX, which provides loan forgiveness and discharge options for borrowers affected by misconduct. 

The Fair Credit Reporting Act ( FCRA ) ( XXXX XXXX. XXXX ), which protects consumers from inaccurate or improperly accessed financial records. 

Requested Resolution I respectfully request the following actions be taken in response to these violations : XXXX. Full Discharge of My Student Loans Given that the integrity of my financial records has been compromised, I should not be held responsible for repayment. 

XXXX. Removal of Negative Credit Reporting Any credit reporting related to these loans should be removed to prevent further financial harm. 

XXXX. Investigation and Data Protection Assurance I request that the CFPB conduct a thorough investigation into this unauthorized access and ensure that adequate protections are in place to prevent future breaches. 

The unauthorized access and mishandling of borrower data by DOGE and XXXX XXXX are clear violations of federal privacy and consumer protection laws. As a borrower affected by these illegal actions, I should not be held liable for loans compromised by misconduct. I urge the CFPB to act swiftly in granting loan discharge, removing negative credit reporting, and ensuring the protection of borrower data moving forward.

Company response to consumer: Closed with explanation