Consumer complaint received 2024-03-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: CRED Technologies dba cred.ai
State: CA

Complaint narrative:
Around XXXX, XXXX I opened a dispute with Bank Credit.Ai in regard several payment came out of my account without my authorization. Acct # : XXXX Transaction Description : : ACH debits by XXXX XXXX Date Error Reported : XX/XX/XXXX Claim Amount : {$320.00} Date Transaction Posted XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Cred.ai treated this dispute as an error being reported when in fact was an unauthorized used of my Card and/or Bank account XXXX On XX/XX/XXXX they denied the claim based on the statement " We have completed our investigation, and we have determined that no error occurred. As a result, we have closed your dispute claim. '' That same day I requested all documentation involving the decision to close this claim against me. It took them until XX/XX/XXXX to send the requested documents. Just ONE. This document will be attached as well. Document refers to someones notation for the account " assuming '' the transaction are correct and no investigation was performed, at ALL. Someone decided to close the claim stating she/he believe this transactions are correct because I did not reported them when they wanted me to report them and missed, I don't know how many opportunities, of phone calls. A direct violation of of Bank practice and state and federal law. 

As stated before, It was brought to my attention theres no documents available for me to review other than internal hearsay notations and someones assumption after looking to my account phone calls history that has nothing to do with the fraudulent charges. 

On XX/XX/XXXX I emailed them back to reopen the case and start an investigation. 4 months later still haven't heard from this Bank and case still closed without remediation and returned of disputed ( fraudulent ) funds back to my account. 

I stopped direct deposit to this account right away. I will not be using this account in daily basis as I did before. I will be submitting complaints to all State and Federal organization about this Bank. Now, let 's go over their responses they used to deny my claim. 

First assumption to deny my claim. I made several phone calls after 1st transaction in dispute had been posted on my account. When I call Customer Service is about an specific topic and/or issue can not and does not constitute sufficient evidence I should've been aware of any other transaction aside from what I was calling for, therefore, investigation team, can not use this statement to conclude I could've or should've seen the payment at that time. 

Assumption number two to deny my claim, they're repaeating themselves about phone calls I had made to customer service and not seeing the transaction and reporting it. That's exactly what happened, I did not see this payments coming through. 

Assumption number three, The transactions I was calling for was, in fact, different from the payment is being disputed. For the 3rd time, again, they repeated themselves.

Company response to consumer: Closed with explanation