Consumer complaint received 2023-12-29 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: Hatfield, Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX fl XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX dba GRID XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX Subject : Dispute of Delinquent Account Dear Sir/Madam, I hereby write to bring to your attention a matter concerning my account with your esteemed organization. I am writing in response to the delinquent account that has been settled in my name. 

First and foremost, I appreciate your company 's effort in reaching a settlement regarding the aforementioned account. I understand that it is crucial to address any delinquencies promptly to maintain our positive financial standing. 

However, after reviewing the account in question, I have noticed a discrepancy that I believe requires further investigation. It has come to my attention that certain elements within the account statement are inaccurate or in need of clarification. 

Specifically, I would like to dispute the charges associated with the grid account and the charges for XXXX XXXX  These charges were either not incurred by me or were previously settled. It is essential for the record to reflect the correct information to avoid any potential damage to my credit standing. 

In order to expedite this dispute resolution process, I kindly request that you provide me with detailed documentation regarding the charges in question. This includes copies of invoices, receipts, or any other relevant records related to the settlement of the account. Please ensure the documentation includes the dates, descriptions, and any additional information that will help in reviewing the charges thoroughly. 

Furthermore, I urge you to investigate this matter promptly and rectify any errors that may have occurred during the settlement process. As an informed consumer, I understand the importance of maintaining an accurate credit history and ensuring that all charges and account information are correct. 

I believe that by working together, we can quickly resolve this issue and reach an amicable solution. I kindly request your assistance in resolving this matter in a timely manner to prevent any further complications. 

Sure, I can help you with that. Here is the rewritten version of the text to improve clarity : I want to clarify that I did not call the police or file a police report because the person who used my account was a close family member. Hence, there is no report regarding this matter. I have been emphasizing this point to resolve the issue. I had already paid the account, and it was only after a year that I was informed about owing {$240.00}, which I do not recollect. I kindly request you to remove this amount from my account once and for all, so I do not have to deal with this any longer. 

I look forward to your prompt response and a swift resolution of this matter. Please reach out to me at your earliest convenience at the contact information provided above should you require any additional information or clarification. 



Thank you for your attention to this matter. 

Sincerely, [ XXXX XXXX XXXX

Company response to consumer: Closed with explanation