Consumer complaint received 2025-08-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Long Story Short I had a XXXX  from the XXXX for XXXX XXXX increments of XXXX. XXXX initial XXXX XXXX for a total of XXXX. My account got closed but I never received a check or a transfer of the closure amount XXXX. After a meeting with a senior bank manager at BoA we concluded with their risk department that the amount had never been sent because the XXXX needed to recall it. I can not get anyone to help me in this matter and the XXXX has just been non existent in even responding so please help me. Full story below. 


Hello my name is XXXX XXXX, my bank account at Bank of America was closed on XX/XX/year> with my XXXX and EIDL Advancement. After years of waiting I received a request to begin repayment, my issue is that I never had access to the funds after all of these years. I tried to contact The Customer Protection Finance Bureau ( Official correspondence received XX/XX/year> ) the final decision is for the XXXX to issue a recall for the remaining funds on hold with the bank which is ( {$13000.00} ). The email address provided during the pandemic has been no help which is no fault to you all as I know a lot of requests have been processed. As I stated previously I was emailed about repayment, this is hopeful to me as I feel the XXXX is in a better position to resolve this issue for me and finally have my funds returned to me. Thank you for your time. 

Loan Number : XXXX Application Number : XXXX Name : XXXX XXXX Business Name : XXXX XXXX XXXX Bank of America Case Number : XXXX : UPDATE This was the XXXX response Dear Borrower, Thank you for contacting the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 

We reviewed your loan and confirmed your financial institution has not returned the loan funds to the XXXX. Contact your financial institution to return the funds to the XXXX and request the trace number. We are not able to make the request on your behalf. We will reconsider your request once we receive the trace number. Please be advised until your financial institution returns the funds, and you notify us, you are responsible for the monthly payments due, and any remaining balance owed. You may log into the XXXX XXXX XXXX to view payment information. 

Please contact us if you have any further questions or concerns at XXXX. 


: Update After long deliberation with the After getting a bank of America Senior banker to speak on my behalf to their Risk Department, they can not locate a trace number on the closed account or a check number to trace an issued check and suspected they moved the money to Risk Holding, after talking with Risk Holding, Customer Service, and Risk Department they said The XXXX would have to make the recall and they would release the funds to the XXXX for XXXX. 

Please if you could help me in this matter it would be much appreciated, I haven't had a resolution and it is going on 4 years. Thank You.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation