Consumer complaint received 2025-03-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MI

Complaint narrative:
Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint against Fifth Third Bank concerning the recent closure of my checking account and the handling of unauthorized transactions. I have been a loyal customer since XXXX, consistently maintaining my account in good standing. 

Background : Disputed Transactions : On XX/XX/XXXX, I identified several unauthorized transactions on my account and promptly contacted Fifth Third Banks Disputes Resolution Department at XXXX to report the fraudulent activity and initiate the dispute process. The details of the disputed transactions are as follows : XXXX XXXX XXXX XXXX XXXX XXXX : Transaction Date : XX/XX/XXXX Amount : {$730.00} Post Date : XX/XX/XXXX Transaction Date : XX/XX/XXXX Amount : {$360.00} Post Date : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX : Transaction Date : XX/XX/XXXX Amount : {$430.00} Post Date : XX/XX/XXXX Transaction Date : XX/XX/XXXX Amount : {$770.00} Post Date : XX/XX/XXXX XXXX XXXX  : Transaction Date : XX/XX/XXXX Amount : {$1400.00} Post Date : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Transaction Date : XX/XX/XXXX Amount : {$520.00} Post Date : XX/XX/XXXX Submission of Evidence : During my communication with the Disputes Resolution Department, I provided evidence supporting my claim of unauthorized transactions. This evidence included transaction records, correspondence with merchants, and other pertinent documentation to substantiate my dispute.

Account Closure Notification : On XX/XX/XXXX, I received a notification stating that my account had been closed due to the reported fraudulent activity. This action was taken without prior notice or a thorough investigation into the unauthorized transactions I reported.

Concerns : Lack of Investigation : The account closure appears to be a direct response to my fraud report, suggesting that I was penalized for being a victim of unauthorized activity.

Insufficient Communication : I was neither informed about the progress of the dispute investigation nor provided with a detailed explanation for the abrupt account closure.

Impact : Financial Disruption : The sudden closure has caused significant inconvenience, including missed bill payments and challenges in accessing my funds.

Requested Resolutions : 1. Detailed Explanation : Provide a comprehensive explanation for the account closure, including any specific policies or incidents that led to this decision.

2. Reevaluation : Conduct a thorough review of my account and the disputed transactions, considering the evidence I provided, to address any misunderstandings and consider reinstating my account.

3. Assistance : Facilitate access to my remaining funds and offer guidance on steps to resolve this matter promptly.

4. Financial Compensation : Reimburse the amounts of the unauthorized transactions totaling {$4200.00}, as these charges were not authorized by me.

I have attached copies of relevant documents, including my account statements, correspondence related to the disputed transactions, and evidence supporting my claims, to assist in your investigation.

I value the relationship I have had with Fifth Third Bank and hope to resolve this issue amicably. Please contact me at your earliest convenience to discuss this matter further.

Thank you for your prompt attention to this serious concern.

I WILL PROVIDE THE EVIDENCE AND EMAILS I GAVE THEM

Company response to consumer: Closed with explanation