Consumer complaint received 2025-06-06 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
They would not give me a replacement ATM card for my savings or checking. They said they They closed they checking for no activity and I did not activate my card. Then said they need a home address to send the card. And couldn't open a new checking because of the address is not a real physical address. So after multiple attempts through different locations in person and by phone I wrote them a letter and provided them my account t creation documents to prove it was a business account along with a letter from the post office it is a physical address alo g with a lease and they still keep sending me non compliance letters saying I failed to update the address. Plus I did do an update at a branch because they entered it wrong in the system at some point and can't explain how. This is the complaint I sent them. 






Subject : Formal Complaint Trust Account Misclassification and Mishandling ( ECN : XXXX | COID : XXXX | XXXX ) Dear Wells Fargo Customer Relations, I am writing to formally dispute the treatment and classification of my Wells Fargo XXXX Savings account ending in XXXX, held under the XXXX XXXX XXXX XXXX, not as a personal account, but as a trust entity established on XX/XX/XXXX. At the time of account creation, I presented my Employer Identification Number ( XXXX XXXX ) and fictitious name filing, both tied to the trust entity, not to me personally. 

Despite this, the bank is now misclassifying the savings account as personal and demanding a residential address, which is irrelevant to a business trust. My lease and USPS Letter of Verification confirm that XXXX XXXX XXXX, XXXX XXXX is a physical addressnot a P.O. box or virtual mail provider. Wells Fargos internal classification conflicts with actual documentation and facts provided multiple times.

In addition : Account details show the trust as the tax-responsible party, with proper EIN listed , and my name only in fiduciary capacity. 

I submitted documentation directly at the XXXX XXXX, yet it was not forwarded to the appropriate department for review. 

The bank continues to send closure notices from a P.O. box address without offering a physical address for certified communication. 

Your representative claimed a call attempt was made on XXXX, yet my call logs show no such contactthe only call occurred on XX/XX/XXXX, which I answered and discussed the issue. 

I respectfully request the following : Immediate correction of the account classification to reflect its status as a trust entity.

Cease demands for personal information not legally required for a business trust. 

Proper review of the supporting documents already submitted and update of internal records. 

A direct and documented communication channel to ensure further issues are addressed without delay. 

Please treat this as a formal complaint and request for escalation. Use the following references : Entity Customer Number ( ECN ) : XXXX Customer Organizational ID ( COID ) : XXXX Internal Reference Number : XXXX I expect a response within 10 business days per Wells Fargos complaint resolution policy. If unresolved, I will escalate to the Office of the Comptroller of the Currency ( OCC ) and the Consumer Financial Protection Bureau ( CFPB ). 

Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX So, they sent me another account closure non compliance letter but changed the closure date to XX/XX/XXXX I guess they think they have me frustrated enough to give up or calling my bluff that I won't report them or bluntly don't care so l, below is my complaint to you. 


Account holder : XXXX XXXX XXXX XXXX Classification dispute : Account opened with EIN and business trust documentation Supporting docs : EIN Letter, Fictitious Name Filing, Lease Agreement, USPS Verification Letter, copy of business account opening details Misconduct : Bank is falsely classifying the trust savings account as personal Requests for " physical address '' continue despite USPS and lease documentation Prior closure notice was for XX/XX/XXXX ; now extended to XX/XX/XXXX without explanation Refusal to reopen business checking account that was closed due to inactivity Wells Fargo provides no clear regulatory citation for the closure Final letter dated XX/XX/XXXX confirms ongoing misclassification Attach a PDF copy of all evidence and the XX/XX/XXXX closure letter Use this language for your narrative : " This is a trust account, not a personal account. I opened it with trust documentation and an EIN issued by the IRS. Wells Fargo is now attempting to close my account citing unverifiable regulatory requirements while refusing to honor business entity classification. They have ignored my USPS manager 's letter and a valid lease agreement verifying the address is physical. This appears to be internal misclassification or retaliation for compliance requests. Their continued demands and shifting closure dates are unjustified and disruptive. '' Wells Fargo is federally regulated. This account is being mishandled due to an internal error and the OCC 's oversight is necessary to ensure they comply with regulations regarding proper business entity classification and XXXX procedures for trust accounts. '' I Request Written Regulatory Basis : The specific U.S. regulation or statute that justifies : Requiring a personal residential address for a business trust Classifying a trust EIN account as personal despite provided documents Closure of accounts when a business lease and physical verification were submitted Copies of your submitted documents Misclassification arguments Violations of internal and federal banking policy I am filing a formal complaint against Wells Fargo Bank for the mishandling and misclassification of a trust account registered under the name XXXX XXXX XXXX XXXX, which I opened XX/XX/XXXX. At the time of opening, I provided an EIN issued by the IRS, a fictitious name filing, and a physical business lease for the trust entity. I also opened a business checking account at the same time, further confirming this was not a personal relationship. 

Despite this, Wells Fargo has improperly reclassified the account as a personal account and is now threatening closure, claiming I failed to update a physical address. This is false. I submitted the following documents as proof of compliance : A letter from the U.S. Postal Service manager verifying my address is a valid, physical business address A lease agreement confirming the business location Trust documents and EIN verifying the account is for a legal entity, not for personal banking Wells Fargo initially issued a closure notice stating the account would be closed on XX/XX/XXXX. After I responded and provided the above documentation, they sent another letter dated XX/XX/XXXX, changing the closure date to XX/XX/XXXX. This letter again falsely claimed I failed to update my address and cited vague U.S. regulatory requirements with no actual citation.

Additionally : Wells Fargo refuses to reopen the business checking account that was closed due to inactivity, despite my request There is no clear channel of communicationI am told to call both personal and business lines, neither of which can resolve entity-related issues Their internal system continues to ignore verified information and misclassifies a trust with an EIN as a personal customer This situation is causing undue hardship, and I believe Wells Fargo is violating federal regulations under the Bank Secrecy Act ( BSA ) and Customer Identification Program ( CIP ) requirements, by misapplying personal account standards to a business trust.

I am requesting the following : Immediate correction of the account classification to reflect its trust entity status Reinstatement of my business checking account, or at minimum, a pathway to reapply without personal classification Written explanation of the legal or regulatory basis they are citing to demand a residential address when a business lease and USPS documentation were provided A stop to the unjustified closure of my trusts savings account Please investigate this matter. I am requesting oversight to prevent further harm and ensure Wells Fargos compliance with federal standards related to business and trust banking. 

Reference Numbers : Entity Customer Number ( ECN ) : XXXX COID : XXXX Branch Reference Number

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation