Consumer complaint received 2024-03-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX account with account # XXXX This account is incorrectly reporting that I have 29 late payments. On my XXXX report there are 0 late payments being reported. Furthermore, upon reviewing my credit report, I noticed that the number of months ( terms ) is listed as 0, which is inaccurate information. Additionally, the last report date is inconsistent between Equifax, reporting XX/XX/XXXX, and XXXX, reporting XX/XX/XXXX. Moreover, regarding the payment history of XX/XX/XXXX, XXXX states that the account is marked as rf, while Equifax indicated its ok. This inconsistency violates the FCRA and 15 U.S. Code 1681i. Therefore, I request the immediate removal of this account from my credit report. They are not following the law.

In Accordance to 15 U.S. Code 1681i ( A ) In general Subject to subsection ( f ) and except as provided in subsection ( g ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.

In accordance with the FCRA Law Fair Credit Reporting Act ( FCRA ) is a fundamental piece of legislation from 1970 that regulates both consumer reporting agencies and credit reports. It applies to information reported on individuals concerning their credit such as : information collected, used, or expected to be used to evaluate eligibility for credit, insurance, and employment ; assessment of risks and review of consumer accounts ; certain government licenses or benefits and determinations regarding child support ; any criminal history ; other business transactions involving a consumer in their role as consumer. 

The FCRA dictates how and when consumer reporting agencies may give consumer reports. Except for government entities and a few other exceptions, all entities seeking a consumer report must have that individuals consent before consumer reporting agencies may release such information. This includes banks, credit companies, employers, and insurers.

The Act also requires credit reporting agencies to show the consumer the information in their report. Consumer reporting agencies must provide a free credit report once every year, and they must alert the consumer if their information was used to deny eligibility for credit. Also, the consumer reporting agencies must keep the report up to date, including deleting information after set periods of time in the FCRA.

Company response to consumer: Closed with explanation