Consumer complaint received 2021-11-15 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: VA

Complaint narrative:
My son was XXXX when he went into XXXX XXXX ( in XXXX of XXXX ) and per the XXXX, he was required to open up a checking account so that his XXXX pay could be deposited directly into his account. My son and I went to Navy Federal Credit Union in XXXX, Virginia, the week before he left for XXXX XXXX and they ( the credit union ) had him open up both a checking and savings account, which I did not oppose. I was required, however, to be a joint account holder on both accounts in that he was still a minor. Those were his accounts, however, and were not used nor monitored by me. When he turned XXXX, I never removed myself from his accounts, and again, did not monitor or use either account. I have my own at a different bank. 

He apparently opened up several ( or some, I'm not even sure ) lines of credit and other loan products on one or both of those accounts. I was unaware of what he did, and did not consent to nor sign off on any promissory note. I'm not even clear as to when these things were done, and I never received anything from Navy Federal about any of the activities or transactions on any of those accounts. 

My son separated from the XXXX in XXXX of XXXX. I was still unaware of anything pertaining to those accounts. 

In XXXX while trying to refinance my home ( that I've had for over 20 years ), it was discovered by my lender that Navy Federal reported that I have accounts in default with them. Thinking that he ( my son ) might have let his checking and/or savings go into the red when he initially left the XXXX and before he started his new career, I contacted Navy Federal to ask what I had to do to bring the checking and savings accounts into the black. I was advised that both of those accounts were written off by the bank. I advised that that information is contained on my credit report and asked what I needed to do to remove that blemish. I was advised to fill out a request form asking to be removed and to send it to an address on the form or at any branch. 

I filled out the form and returned it to Navy Federal, who promptly denied my request and gave me an 800 number to call for an explanation. I called and was unable to get through to anyone, so I called a local branch and spoke to a branch manager. This was just this month ( XXXX of XXXX, or perhaps the latter part of XXXX ). 

That is the first time that I learned of all the other accounts ( financial products ) that were tied to the initial checking and savings accounts. 

Please note that I have my own savings account at XXXX XXXX, and a Visa card as well, both of which are in excellent standing. 

I'm not sure how XXXX XXXX could tie my son 's new lending products to these two accounts without notifying the joint account holder ( me ), and I should not be held liable for any of it, beyond what I agreed to. I only signed an authorization form to be a joint account holder on his initial checking and savings accounts, and nothing else!! Anything else done with those accounts was done without my authorization, permission or knowledge, and the blemish on my credit report should be removed. 

Thank you for your time.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief