Consumer complaint received 2019-02-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: PRESTIGE FINANCIAL SERVICES INC
State: IN

Complaint narrative:
We purchased a XXXX XXXX XXXX XXXX XXXX  from a auto dealership here where we live XXXX  XXXX, we got Financing through Prestige Finance at 22 % intrest, we thought that was really high, but we needed the vechical, shortly after we bought the truck, I started having XXXX  problems, and after weekly hospital stays Inwas told I needed to have XXXX XXXX XXXX   XXXX   XXXX  XXXX, so at that time, we did not wantbto deault on our loan we had other bills as well, so we decided after talking with our attorney that we should file a bkXXXX so we did, we did include our Truck, into our chapt XXXX  plan, we made monthly pmts to the bkn trustee who in turned paid all our bills including the truck, that was financed through prestige finance, when I was finally able to go backnto work, We dedcided to Dismiss our chaptbXXXX and start paying again ourselfs. I called prestige Finance myself to tell them we would be resumming our truck pmts, at which time, I was told, by collection rep her name was XXXXthat we would need to pay XXXX well I knew our loan was orgionally XXXX, XXXX somI was floor by her statement, so I asked how that would be possible since we had paid through the bk XXXX, XXXX, why we were not credited that amount of money, she just said again, that the company would be willing to accept any payment, but to payoff the loan, we would need to refinanced XXXX to pay them, So we did try, but could not get anyone to give us a loan due to the recent bk, so we asked for mgrs, and vice president, anybody we could think of that could help us, we tired, for 8 months to get prestige to work with us on the payments, we really need the truck, every attemt we made was always the same thing, every request we made to have someone higher up to return a call, never happened, so in XXXX, XXXX, we did receive a phone call, from a man name XXXX XXXX, h evwas in the recovery Dept, he had called us threathing to have us jailed, for not giving him the truck, which after several times a month, trying ton work out the payments, we were floored by his comments, so at his demand, and again after their continual not willing to accept our truck pmts, we were threaten to bring the vechical to the XXXX parkjng lot, leave the keys inside the truck locke up the truck, and they woukd pick it up, after 2 days the vechical was gone, we never heard anything from them again, We worked on rebuilding our credit, and we only recenly found out, that we had a Default Judgement, because we had apply for a home li an, and after a title search it was found, we were never served we were never told how much, they got on the truck we were never provided any info, or any rights on anything, these people took the truck, they threaten us over jail, they lied on paperwork, and now this, our orgional contract was for XXXX, XXXX we paid XXXX, XXXX that was our remaing bal effective of XX/XX/XXXX, they collected XXXX, XXXX intrest they sold the truck for XXXX, XXXX they actually got way over the orgional loan amount, and they got a deault Ju dgement for iiver XXXX aganist us, We have paperwork for Prestige that talks about the Cal Of Deficency, butvvwhen you look at the cal its not correct, higher inflated, we also have the pay historie from prestife if them payment recieived, along with intrest, we need your help please, mwe have looked. Online and theirs 10,000 of thousands of complaints of fraud practices with this company, we are unknowing comsumers, who were also frist time home buyers, and with the and with the Dodd abbd Frank act and the fair credit act,, this should not be going on, This company is getting away with fraud and collecting monies thats unfair. Please we need you help to reslove this problem. XXXX and XXXX XXXX. XXXX XXXX

Company response to consumer: Closed with explanation