Consumer complaint received 2026-01-24 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
On XX/XX/year> Chase Bank suddenly froze my savings account without any prior warning or notification. At the time of the freeze, my account contained {$210000.00} in funds that I had deposited from my personal savings in XXXX of XXXX. When I discovered my account was frozen, I immediately contacted Chase Bank to understand what was happening. I was given no explanation for why my account was frozen. Shortly after the freeze, I received a letter from Chase stating that my account was being closed, but again, no reason was provided for this action. ACTIONS TAKEN TO RESOLVE : 1.I visited the chase bank branch at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois on two separate occasions to speak with management resolve the issue. 2. The branch manager XXXX XXXX tried to help by making several phone calls on my behalf. Even after XXXX years in her position she told me she did not understand why this had happened to my account. 3.At XXXX XXXX suggestion XXXX I went to the municipal court to check for any liens or legal cases against me. The search came back completely clean there were no liens no cases no legal issues whatsoever.4.I called Chase customer service multiple times attempted to get information about my frozen account and when I could access my {$210000.00}. Each time I was unable to get any meaningful information or explanation. 5 To date, Chase has provided no timeline for when I will receive my {$210000.00} back. They been completely silent about the return of my funds. HARM CAUSED : This situation has caused me extreme stress and financial uncertainty. Chase Bank is holding {$210000.00} of my personal savings -money that I legitimately deposited from my own savings account. I have been given no explanation for why my account was frozen and closed, despite having no liens, no legal cases, and no legitimate reason for this action. The branch manager herself with XXXX years of experience could not understand why this happened.This suggest that Chase actions were arbitrary and without proper justification. I am suffering from XXXX due to the stress of having such a large sum of money held without any explanation and without any timeline for return. The uncertainty of not knowing when or if I will get my money back it's causing severe emotional and mental distress. WHAT I WANT : 1.Immediate release of my {$210000.00} in funds that Chase bank is holding.2 A full written explanation from Chase Bank detailing why my account was frozen and closed, including what policies or procedures they claim justify this action. 3 Compensation for the financial harm stress and emotional distress caused by Chase 's unjustified actions and freezing my account and holding my money without explanation. 4.Assurance that this negative action will not be reported to XXXX XXXX  or any other banking and reporting agencies, as I have done nothing wrong. SUPPORTING FACTS : I have been a chased customer in good standing -- - The {$210000.00} came from my legitimate personal savings deposited in XX/XX/year> -- -Municipal court record show I have no lien or legal cases. Chase has provided no explanation despite multiple inquiries. -- - The branch manager with XXXX of experience found the situation inexplicable -- -Chase has given no timeline for return of funds -- - I received no written explanation, only a notice that account was closed. This is an unjust situation where a financial institution has frozen and closed an account, seized {$210000.00} and customers funds. and refuse to provide any explanation or timeline for the resolution. I'm requesting Consumer Financial Protection Bureau 's assistance and compelling Chase Bank to immediately return my funds and provide a full accounting of their actions.

Company response to consumer: Closed with explanation