Consumer complaint received 2024-10-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Fees charged
Company: Mr. Cooper Group Inc.
State: WA

Complaint narrative:
XXXX XX/XX/XXXX ; XXXX XXXX, XXXX, XXXX, XXXX XX/XX/XXXX at XXXXXXXX XXXX PrintRaw message XXXX XXXX To : XXXX, XXXX XXXX : XXXX, XXXX, XXXX, XXXX XXXX XXXX All XXXX XXXXXXXX XXXX XXXX XXXX XXXX .pdf Download XXXX HO_RPI New Policy_Adjustment Coverage Info.pdf Download -- -- - Forwarded Message -- -- - From : XXXX XXXX XXXX To : XXXX XXXX Sent : Tuesday, XX/XX/XXXX at XXXXXXXX XXXX XXXX Subject : XXXX XX/XX/XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX, WA XXXX, XXXX It is second grade arithmetic to calculate ( homeowners insurance ) new rate {$1500.00}/ old rate {$900.00} / 12 months. 



{$630.00} / 12 month s= {$52.00} per month. 

New homeowners insurance increase per month. 



Principal {$160.00} Interest {$830.00} Taxes {$54.00} Insurance {$130.00} Total amount per month {$1100.00} I am growing tired of the Rushmore escrow department bullying/ badgering/ conning/ projecting/ guessing/ playing games/ inventing/ estimating what my County property taxes and Homeowners Insurance Factually are in real time .

I have successfully managed/ paid my taxes and insurance for 32 years living in this present home. 

A second grader could easily out perform Rushmore escrow.

I am demanding Rushmore escrow discontinue managing my property taxes and Homeowners Insurance!

Rushmore can take whatever legal remedies the LAW prescribes should I fail to keep the taxes and insurance in good standing!

Secondly why in the f k would Rushmore escrow mail me a draft surplus escrow funds check, {$3700.00} ( because the escrow account had more funds in the escrow account needed to pay the homeowners insurance and county taxes ), Rushmore analysis number one, XX/XX/XXXX to XXXX Rushmore analysis number two XX/XX/XXXX mailed to XXXX. I quote your XX/XX/XXXX letter. 



This shows total incompetence!!! 



On XX/XX/XXXX, XXXX XXXX XXXX I spoke with XXXX Rushmore representative. XXXX recommended to me that Rushmore had XXXX XXXX  and I should mail a check back to Rushmore for {$2600.00}. 

This check for {$2600.00} was executed by Rushmore on XX/XX/XXXX and additionally demonstrates Rushmores incompetence!! 



Rushmore sends me my own XXXX money they over charged/ estimated me in the amount of {$3700.00} and turns around and demands I send back {$2600.00}. 



XXXX XXXX 

Rushmore = right hand doesnt know what the left hand is doing!!!! 

Rushmore has XXXX XXXX XXXX  and around long enough. 

I will be servicing / paying own taxes and insurance as I have for 33 years.. 



XXXX XXXX XXXX : XXXX XXXX XXXX To : XXXX XXXX Sent : Monday, XX/XX/XXXX at XXXXXXXX XXXX XXXXXXXX Subject : XXXX : unapplied funds!!!!!! XXXX XXXX,,, ,STOP Sent from my XXXX Begin forwarded message : From : XXXX XXXX Date : XX/XX/XXXX at XXXX PM XXXX To : Rushmore - Accessibility XXXX Subject : Re : unapplied funds!!!!!! XXXX XXXXXXXX,,, ,STOP I have trusted Rushmore escrow to conduct my property tax and homeowners insurance escrow, ( which I have successfully managed for 33 years ) only to learn I am being bullied, badgered and ripped off with frivolous projections and late charges!!! 

My payments are continuously going to unapplied funds rather than correctly and honestly being applied to my account for mortgage payments! 


i have called Rushmore phone number many times!!! 
it is worthless automated worthless loop! 

On Tuesday, XX/XX/XXXX at XXXX XXXX XXXXXXXX, Rushmore - Accessibility XXXX wrote : Good afternoon, This inbox is used for questions or comments relating to our accessibility practices under the Americans with Disabilities Act. 



Please contact customer service at XXXX for assistance. 



Thank you. 





From : XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : Rushmore - Accessibility XXXX Subject : unapplied funds!!!!!XXXX XXXX XXXXXXXX,,, ,STOP, modification. assistance @ rushmoreservicing. com, < research. incoming @ rushm oreservicing. XXXX dear rushmore, i have tried repeatedly to contact rushmore servicing by phone XXXX / XXXX ONLY TO GET YOUR A I ENDLESS PHONE CIRCLING RUN AROUND!!! 


, XXXX, XXXX research.incoming @ rushm oreservicing.com> dear rushmore, i have tried repeatedly to contact rushmore servicing by phone XXXX / XXXX ONLY TO GET YOUR A I ENDLESS PHONE CIRCLING RUN AROUND!!! 

Each time rushmore north has called me repeatedly and I answer to a BLANK phone line regards my payments.. all have been paid in full / on time. 

Please discontinue putting my ON XXXX TIME payments in the UNAPPLIED FUNDS ACCOUNT. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX

Company response to consumer: Closed with explanation