Consumer complaint received 2025-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Subject : Failure to Update XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Discharge Request for Immediate Correction To Whom It May Concern, I am submitting this complaint regarding inaccurate credit reporting of my federal student loans, which are currently serviced by the U.S. Department of Education XXXX XXXX. I am a 100 % XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX veteran, and I have formally submitted my XXXX XXXX XXXX XXXX XXXX XXXX ) discharge application to the Department of Education for the full discharge of my federal student loans. 

Under federal law, once a veteran with a XXXX XXXX XXXX XXXX XXXX XXXX  rating requests loan discharge, the Department of Education verifies eligibility directly with the VA. Upon approval, all qualifying federal student loans must be discharged and removed from the consumers credit report, and no further collection or negative reporting is permitted. These loans should no longer appear as open, active, or having balances once the discharge is processed. 

Loans Included in the XXXX  Discharge Application These are the loans currently being reported and scheduled for discharge : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1400.00} Total Balance : {$36000.00} Servicer Listed : Dept of ED / XXXX Problem Despite my status as a XXXX XXXX XXXX XXXX XXXX XXXX veteran and my recent submission of the XXXX  discharge application, these loans continue to appear on my credit report as active student loan obligations, which is inaccurate and misleading. 

This failure to update my credit report violates the FCRAs requirement that information furnished to consumer reporting agencies be accurate and current. Once the XXXX discharge is approved, all qualifying loans must either : Be removed entirely, or Be updated to reflect {$0.00} balance, discharged, and not in repayment status. 

Requested Action I am requesting that the CFPB : Contact the Department of Education XXXX XXXX to ensure my XXXX  discharge is processed without delay. 

Require the servicer to update or remove all related student loan tradelines across the credit bureaus once discharge is completed. 

Ensure that no negative payment information is reported while my discharge is pending. 

Ensure timely and accurate correction of all student loan information on my XXXX XXXX and XXXX reports in accordance with the FCRA. 

I appreciate your assistance in ensuring that my rights as a XXXX veteran are honored and that my credit report accurately reflects the discharge of these federal student loans.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief