Consumer complaint received 2025-06-26 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: PNC Bank N.A.
State: CO

Complaint narrative:
I received a deposit from a company that I do business with, that is located out of Florida, USA. An ACH Deposit was made to our Buisness Account with PNC Bank on an Account that was Previously closed in XXXX of XXXX. 

As I went to verify the funds transfer, I noticed that we had received this money into an account which had previously been closed as of XX/XX/XXXX. When this was discovered, I immediatley contacted my local PNC Bank Branch, located in XXXX, Colorado, USA. 

This deposit came into this account on XXXXOnce we contacted the PNC Bank , to ask them " how could a deposit come in, on an account that was closed ''. PNC Bank did not have an explanation, and the fact that the account was closed that the funds would be sent back to the original sender. 

The amount of the funds is {$8200.00}. The original sender made a mistake when they sent this money to us for an invoice that they were billed for, and therefore were notified that the funds were rejected from PNC Bank, and that it would take 3-4 days for the money to be returned to the Original sender.

In the meantime, I was told that I was charged {$56.00} for an item that they had to return on an account that had been closed and that the {$56.00} was charged off by PNC Bank. I made several attempts to try to explain to the Office workers at PNC bank, How could a deposit come in on an account that had been closed since XXXX ''. They proceeded to tell me that the Deposit would automatically be rejected. 

In the meantime, I was communicating with the sender of the funds, starting on XX/XX/XXXX. The original sender stated that his Bank, XXXX XXXX XXXXXXXX, said that it could take Three Business Days, for the money to return back to them. Last Thursday was a bank holiday, XXXX, and therefore we were hoping the funds would be returned on Friday, XX/XX/XXXX. None of which occurred. 

on XX/XX/XXXX, I Spoke with the PNC Bank Manager at the XXXX XXXX. He then reassured me that the money was deffinetly rejected and sent back to the XXXX  XXXX XXXX. on Friday, XX/XX/XXXX, We were given a tracing number by the original sender of the money and on that same day, I Called PNC Bank and also gave them that tracing number. 

I also explained to the PNC Bank Manager, that they did not reject the deposit and therefore we started the process of trying to figure out where our money is at. I have the tracing number upon request, I would be happy to provide it. 

On Monday, XX/XX/XXXX, I reached out to the PNC Bank Manager, and asked them to further investigate the tracing number and possibly have someone tell me where our money is at. I also contacted the original sender of the transfer, and No money came back to their account. 

The same happened on Tuesday, XX/XX/XXXX, I contacted the orinial sender again, and still they had no recipet of the original transfer coming back into their account. I also contacted the PNC Bank Manager again, and spoke to him, they proceeded to tell me that they had found the money, and they did not know how to send it to me since I no longer have an account with their bank. I told him, they needed to release those funds to me immediatley and he proceeded to tell me that they would be sending me a Bank Check in the mail, and that could possibly take up to another 7-10 days. 

On Wednesday, XX/XX/XXXX, I contacted another Bank Manager at PNC Bank to ask them where this money was, and they continued to tell me that the money was rejected, and is no longer in their hands, and there wasn't much more they could to help me figure this out. 

This is unaccpetable banking practices, and I feel that I have been lied to and the Bank has been deceptive to me with the information being provided to me and has acted unethically in their busines trade practices. Can someone please respond to me as soon as possible, and relay any options as far as any recourse or as far as me taking any legal action against the bank in order for me to get my money back. Thank you. 

I have spoken to These workers at our PNC Bank Branch Location in XXXX Colorado, XXXX, XXXX, and XXXX and the PNC Bank Branch telephone number is : XXXX.

Company response to consumer: Closed with monetary relief