Consumer complaint received 2021-04-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: U.S. BANCORP
State: OH

Complaint narrative:
Hi all, Yesterday I got scammed. It was very real and I'm so sad it happened. 

A person from XXXX called me saying that my Alien Registration Number ( XXXX ) was incorrect. She was American and even told me her badge number. She then walked me through the XXXX website, showed me all the steps to find the page saying that if you don't have XXXX updated you may suffer serious consequences like going to jail, etc. She knew how to navigate the government website flawlessly. When she called, appeared on my phone " XXXX XXXX '' ( XXXX ). I did not know anyone can change their names and phone number, so I believed it was real. She told me the call was being recorded and I could not hang up in any circumstance. 

After a while, another number started calling me. The woman told me to not pick up and to XXXX it who was calling me and then to tell her who was it. The other number calling was " XXXX XXXX Police '' ( XXXX ). Once I told was the police, she told me to pick up the phone. Then, the police XXXX, also American, told me that I had 2 options : 1 ) pay " XXXX '', which meant an immigration bond of {$1300.00} or 2 ) if I don't pay they would come to my house. I was freaking out. The police officer also told me she was in contact with the XXXX  agent. PS : When you move to a foreign country to study, you do have a lot of documents to fill out and most of them have due dates, so I was scared and freaking out that I have missed anything. 

Then she told me to download an app in my phone called " XXXX XXXX ''. So, she had access to my phone screen and guided me to transfer via XXXX. In total I made XXXX transfers but every time I would hit the " send '' button to transfer the money, I received a text message saying that my transfer did not go through. The text message was from " XXXX '' and I believe it again. Since my transactions were not working she told me to go to Target and to buy gifts cards of {$1300.00} XXXX same amount of the transfers ). The whole time the XXXX officer was on the call with me. 

Before the call, I was applying for jobs and was very concentrated. Everything she told me to do, I did. I was freaking out and XXXX to see what was happening. Gladly I live with my mother, she followed me to Target and called the police officer from Target. When I passed the phone to him, the woman from the " ICE '' hang-up and then I realized it was all a lie. Total I lost 90 % of my account XXXX XXXX {$2800.00} XXXX. 

Today I changed all my account numbers and cards. I'm still very sad that I believed all this but it was very real! Once it appeared in my phone " XXXX XXXX '' and " XXXX XXXX Police '' calling I believed and was XXXX trusting them. I wonder if they do that with people that do not have the support like I had with my mother. They could lose absolutely all their money. My mother has friends in other states and today one of her friends told her the EXACT same scam happened with her yesterday! She lives in North Carolina. ( I'm from Ohio XXXX. 

US Bank told me they will not reimburse me since I was the one who transferred the money. But the fact is that I was victim of a scam, they were so professional. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation