Consumer complaint received 2025-10-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
CFPB Complaint Enforcement and Supervision Escalation Complainant : XXXX XXXX XXXX XXXX : Regional Acceptance Corporation ( XXXX XXXX ) Complaint Type : Systemic Pattern of Harm Enforcement & Supervision Escalation Request Summary of Complaint This is my third complaint regarding Regional Acceptance Corporations ongoing misconduct. 
My first complaint ( CFPB ID : XXXX ) was closed without referral to CFPBs Enforcement or Supervision divisions. 
My second complaint ( CFPB ID : XXXX ) remains open but has not been escalated for regulatory review despite presenting new evidence of ongoing harm, financial abuse, and systemic failure in Regional Acceptance Corporations practices.

As of todays date, I am still unable to retrieve my car, despite having paid for reinstatement. 
The car remains held at XXXX XXXX, accruing daily storage costs of {$30.00} per day since XX/XX/year>. 
This ongoing situation has created an additional financial and emotional burden, which continues to worsen with each day of inaction. 

I am submitting this complaint to request a formal investigation by the CFPBs Enforcement and Supervision Divisions into the continued misconduct of Regional Acceptance Corporation and the Bureaus lack of enforcement action despite hundreds of similar consumer complaints. 

XXXX. Pattern of Abuse and Harm The CFPB Consumer Complaint Database contains over 200 complaints against Regional Acceptance Corporation describing nearly identical experiences : Hostile or aggressive customer service interactions Repossessions conducted under questionable circumstances or without proper process Failure to honor reinstatement or modification agreements Misapplication or manipulation of account balances and fees Emotional distress and loss of transportation due to unprofessional and unethical conduct My own experience mirrors these patterns. I was subjected to repeated verbal aggression, inconsistent communication, and retaliation after exercising my rights to appeal and reinstate my car loan.

Regional Acceptances representatives including a Vice President, Jane Williams, and staff from its Collections Division demonstrated abuse, hostility, and intimidation when I sought to resolve my account. 

XXXX. Failure of Enforcement and Compliance Oversight The continued harm to consumers reflects a failure in CFPBs internal enforcement and compliance mechanisms. 
Despite extensive complaint data and repeated consumer harm, there is no record of an enforcement action, consent order, or compliance directive issued against Regional Acceptance Corporation by CFPB or its partner agencies. 
This lack of action has emboldened the company to continue its harmful practices without accountability. 

My prior complaint ( ID XXXX ) was closed without referral to Enforcement or Supervision, while my second complaint ( ID XXXX ) remains open but has not been escalated for regulatory review despite new evidence of ongoing harm. 

In the meantime, Regional Acceptance Corporation continues to withhold my car after reinstatement, while daily storage charges accumulate beyond my financial means. 
This demonstrates the companys ongoing abuse and CFPBs failure to ensure immediate compliance or consumer protection. 

XXXX. CFPBs Role and Public Accountability The CFPBs mission statement is to ensure that banks, lenders, and other financial companies treat consumers fairly. 
However, in this case, CFPBs administrative process has functioned as a collection mechanism for consumer complaints, not a protection mechanism. 
The lack of follow-through in enforcement and supervision creates the appearance of regulatory indifference, allowing Regional Acceptance Corporation to continue its toxic, abusive, and predatory behavior toward consumers. 

XXXX. Requested Action I am requesting that : CFPB Enforcement initiate a formal investigation into Regional Acceptance Corporation for unfair, deceptive, and abusive acts and practices ( UDAAP ) under 12 U.S.C. 55315536. 

CFPB XXXXupervision & Compliance conduct a targeted review of the companys collection, repossession, and reinstatement practices. 

CFPB issue public enforcement findings or a consent order to prevent further harm to consumers. 

My own case be reviewed as part of this pattern to ensure restitution, correction of account errors, and accountability for the hostile conduct I endured. 

Regional Acceptance Corporation be required to immediately release my car and pay all accumulated fees resulting from their wrongful repossession and failure to honor reinstatement. 

XXXX. Supporting Context Regional Acceptance Corporations behavior toward me has resulted in : Significant financial loss and emotional distress. 

A repossession that was not peaceful or transparent. 

Denied access to my reinstated car despite full payment and communication with management. 

Escalating storage costs at {$30.00} per day since XX/XX/year>. 

Continued trauma from repeated hostile and dismissive treatment. 

My experiences are not isolated ; they represent a consistent corporate culture of disregard for consumer rights. 
If the CFPBs Enforcement or Supervision divisions fail to act despite this evidence, it raises broader questions of public trust in the Bureaus purpose and effectiveness.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation