Consumer complaint received 2025-06-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I was going through employment verification when background company stated I have a freeze on XXXX XXXX XXXX. I attempted to unfreeze online but could not get pass their verification system. XXXX agent after acting like I was an intruder, asked for my identifications info and verified me over the phone and told me that my report should now be unfreezed but I will have to place another freeze cause they could not do temporary. The XXXX agent also stated my account had a flag and he would go ahead and place a case. I received an email for the flag issue being resolved and that I should now be able to log in but did not explain what the flag issue was. I was able to log in online and after viewing my report I placed a dispute for a company still showing me as active which I have not worked with for 3 years. About 2 years ago same issue with company I had contacted company which verified by email that there system had me as terminated XX/XX/XXXX. Comes XX/XX/XXXX and XXXX still shows me as active on Equifax XXXX reports so I placed a dispute. 

Back to the company verifying my Employment, was still not able to retrieve info from XXXX. XXXX agent tells me it takes 3 business days. Comes Monday I said I need to place Freeze back, Agent stated it has not been unfreeze. Agent verified by phone that they received the my email request of Identification documents which is ID and proof of address. Proof of address is a different level of identification. To me and I am sure many other from complaints, Proof of address is more a skim to keep XXXX database updated. I waited to end of day but freeeze was not removed. I Called XXXX again that day and told agent I no longer need report to be unfreeze, I did not know if I even still have the job. I asked to cancel unfreeze.After placing case to freeze, XXXX stated I she can not cancel unfreeze and I will have to call back and place freeze. I advised I already had to submit requested proof by XXXX secure email several times which makes no sense. Agent spoke to someone and stated she added notes so that report is not unfreezed. I also requested information on the dispute I placed for a company that shows me as Active. XXXX stated she was able to see I submitted Identification and it is awaiting agent assigned to process.

I decided to review my XXXX report again and noticed a company I never heard of. On XX/XX/XXXX I went on XXXX online dispute center and filled out form for the company XXXX XXXX which I have never heard of. It showed me contracted by commission from XXXX to XXXX. What I found funny and I wrote on dispute is that XXXX never included XXXX XXXX on my prior data report retrieve about 2 years ago. On XX/XX/XXXX I decided to call XXXX and get an update on second dispute bacause I never received email to verify like they did with account log in and first dispute. First Agent I spoke with without verifying me statred my dispute is processing give 30 days. I stated I have not received email to verify so I wanted to check. Agent went on stating I have to be patient lol. I stated it does not take 30 days to assigned an agent but it does take up to 30 days to investigate. I requested to transfer to another agent since she did not want to provided update. Second agent phone verify but did something different from all the agents I spoke with through the past almost 2 weeks. Second agent kept mentioning how she will have to ask additional question if regular phone ID ask, I said here we go I guess they additional question will fail. So second agent ask what they claim to be random question. Just about all of them concerning account I might have opened in XXXX. Question included Bank accounts. I stated how does Equifax has Bank information. Second agent stated it is public information ( lol ). My thoughts correct and verification failed. So second agent for today XX/XX/XXXX provided an email for me to request information concerning the dispute. I sent the email and received another one of those we will send a secure email link to provided ID document including proof of address.

So is this not an indication of avoiding assisting me with disputes. Not to mentioned that with the first dispute I received an email request ting additional information from me instead of contacting the employer to get the accurate termination date as I disputed. Anyways it seems first dispute is no longer being investigated. This is what they are requesting which has nothing to do with my dispute content and dismisses my dispute : Thank you for contacting Equifax XXXX XXXX! 
Your Case Number for your Data Dispute - XXXX Request is XXXX. 

If you have any questions, contact XXXXXXXX XXXX XXXX XXXXXXXX : XXXX, XXXX ; XXXX XXXX XXXX XXXX XXXX. Please reference the above case number.

Thank you for contacting Equifax XXXX XXXX! 
Your Case Number for your Data Dispute - XXXX Request is XXXX. 

You can include supporting documentation related to your dispute by replying with any of the following : W-2 or other company-issued documentation Offer letter on company letterhead Pay stub within the past 60 days IRS Tax Transcripts Then I received another email stating the following : Hello, Thank you for following up. Your request was processed on XX/XX/XXXX, and your confirmation letter was mailed to the address provided.

I don't know why they needed to send a confirmation letter by mail other than to verify the current address on their records which their concern is to fix inaccurate data. XXXX should not even have access to consumer information in this manner. Governments are the once that should concern then selves with retrieving or having employers provided employee data not a private or public company which can misuse and include inaccurate personal data.

This are other cases including freeze and Flag issues. 

XXXX XXXX XXXX XXXX XXXX The Case Number for your Request is XXXX. 
Case # XXXX XXXX XXXX XXXX XXXX XXXX-Site Navigation The Case Number for your Request is XXXX The Case Number for your Request is XXXX

Company response to consumer: Closed with explanation