Consumer complaint received 2026-03-26 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Medical Data Systems, Inc.
State: NJ

Complaint narrative:
I am disputing a medical collection account reported by MEDICAL DATA SYSTEMS INC for approximately {$1900.00}. This debt is not valid due to multiple billing errors by the medical provider, XXXX XXXX XXXX, following a motor vehicle accident. The accident occurred on XX/XX/year>. At that time, my active medical insurance was XXXX XXXX XXXX XXXX, and my auto insurance was XXXX XXXX. However, the hospital incorrectly billed XXXX XXXX XXXX XXXX XXXX, which was not active at the time of the accident. I spoke with a representative from XXXX XXXX XXXX XXXX, and together we contacted the billing and accounting departments at XXXX XXXX XXXX. They acknowledged that the claim had been submitted to the wrong insurance. I later spoke with a supervisor named XXXX at the hospital and provided complete insurance information, including member ID numbers, coverage dates, and claim/case numbers for all three insurers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX Each insurer can verify by phone, using those case numbers, that they never properly received a bill for processing. XXXX XXXX provided documentation showing that the hospital attempted to bill them, but they instructed the provider that the claim must first be submitted to my primary health insurance. Only after proper processing would any remaining balance be considered. All three insurers agree that the hospital failed to follow the correct billing procedures. Representatives XXXX ( XXXX XXXX XXXX XXXX XXXX ) and XXXX XXXX XXXX XXXX XXXX XXXX ) confirmed they can verify by phone, through their assigned case numbers, that no proper claims were received. Approximately three weeks ago, I sent all supporting documentation to the hospital supervisor ( XXXX ). Since then, I have made multiple attempts to follow up. My calls go unanswered, I have left voicemails without response, and when I contact the hospital and request the billing/accounting department, I am often transferred to a non-responsive or disconnected line. Despite these clear billing errors and lack of proper claim processing, the account was sent to collections by MEDICAL DATA SYSTEMS INC and reported to Experian, where it was incorrectly verified. I am requesting the immediate removal of this account from my credit report and that the provider properly submit the claim to the correct primary insurance, XXXX XXXX XXXX XXXX, in accordance with standard billing procedures. XXXX and XXXX advised me to speak with Experian, TransUnion, or Equifax to confirm the account is invalid and should be removed. I already filed a dispute with all XXXX B.of credit aswell. During a joint call with a representative from XXXX XXXX XXXX XXXX and a hospital supervisor ( XXXX ), the hospital initially denied that I had been transported to the emergency room or treated via ambulance. When I informed him that I had an Explanation of Benefits ( EOB ) from XXXX XXXX confirming the services, he stopped disputing and began offering solutions. XXXX stated that once I provided the insurance information, he would follow up or that I should call back within XXXX business days. After the call, the XXXX XXXX XXXX XXXX representative informed me that the entire conversation had been recorded and could be referenced if necessary. I subsequently sent all required documentation, including insurance details, member IDs, coverage dates, and case numbers for verification. Since then, I have made multiple attempts to contact the hospital. My calls go unanswered, voicemails have not been returned, and I have been unable to reach the accounting department. All involved insurers XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and XXXX XXXX confirm that the hospital failed to follow proper billing procedures and that no valid claim was processed. Despite these errors, the account was sent to collections and reported to XXXX, where it was incorrectly verified. Plus, the hospital bill was sent to a wrong home address.

Company response to consumer: Closed with explanation