Consumer complaint received 2024-11-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
I am writing to formally submit a complaint regarding the inaccurate reporting of late payments on a closed account on my credit profile. Despite submitting factual documentation multiple times to the credit bureaus, including XXXX, this erroneous information has not been corrected. As a result, I am requesting the immediate removal of this account and the associated negative payment history from my credit report. 

Account Details : Account Name : Capital One Account Number : XXXX I have provided all necessary documentation showing that the account was paid in full and closed in good standing. However, my credit report continues to reflect inaccurate late payment information associated with this account. The late payment entries are incorrect and do not reflect the actual payment history. 

The following payments were made before the due dates and should reflect timely payments : Payment of {$86.00} made on XX/XX/year> ( due by XX/XX/year> ) Payment of {$25.00} made on XX/XX/year> ( due by XX/XX/year> ) These payments were made well before the respective due dates, and the account should not reflect any late payment history. The continued reporting of these late payments is inaccurate and misleading. 

I have submitted factual documents supporting my claim, including evidence of the account closure and proof of payments, to XXXX and other credit bureaus on multiple occasions, but to date, no adjustments have been made. The continued reporting of these inaccuracies is harmful to my credit standing and violates my rights under the Fair Credit Reporting Act ( FCRA ). 

Legal Basis for Removal : FCRA Compliance : Under the Fair Credit Reporting Act ( 15 U.S.C. 1681i ), credit reporting agencies are required to investigate and correct inaccuracies on a consumers credit report. Despite multiple disputes and evidence provided, XXXX has failed to remove or correct the inaccuracies in a timely manner. 
Inaccurate Reporting : The FCRA mandates that only accurate and complete information be reported. The continued reporting of late payments after the account was closed is misleading and not reflective of the actual status of the account. 
Request for Resolution : I respectfully request that the CFPB intervene to ensure the immediate removal of the inaccurate late payment entries on my credit report. The negative reporting on this closed account is unjustified, and I seek prompt resolution of this matter. I am requesting that the account be removed entirely, or at a minimum, that the late payment history be corrected to reflect the accurate account status. 

If this issue is not resolved promptly, I will consider pursuing further legal action and may file complaints with additional consumer protection agencies. 

Thank you for your immediate attention to this matter. Please confirm receipt of this complaint and inform me of the actions being taken to resolve the issue.

Company response to consumer: Closed with explanation