Consumer complaint received 2023-12-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
Tdbank allowed money to be stolen from my business account and when told to file a claim i went to the bank I opened the account with and they would not help me because it was to many claims and it had to be done manually one bank did a very few and asked the manager to complete them and the manager tried to talk me out of it and said come tomorrow when I went the next day I saw her hide and then she sent another manager out there to Argue with me I went through all of this behind them neglecting my account they also left a compromised account that I told them about while it was happening open and connected to my new account when I called them out on this they said it was legal they are the reason my funds are gone then when I said my funds are fdic insured they said no they are not then when asked where my provisional credit was knowing this was there fault they never gave it to me after the ten days now Im proceeding with this lawsuit they denied a fraudulent check with no signature for XXXX that clearly wasnt me they lied about sending statements they said in the last talk through youll they sent statements which they didnt they said it was to late to file a claim they are supposed to protect our funds and with identity theft its never to late to file a claim I contacted the ftc they said our money is insured when tdbank told me it wasnt they would not file my claims and to prove it if youll could request my bank statement they tried to cover up the account they messed up on but thank god I have the account numbers they could not find this account that goes to show they tried to hide something but now my lawyer found out why so we are now seeking millions unless my insured funds are refunded and now come to find out why my funds was missing it was due to the XXXX date breach but the way they lied about things I think it was one of them that left my business done and family hungry and for that right there Im seeking 100 times the amount that went missing from the sba funding and I wan na bring this to a platform so I contacted help me XXXX and told the illegal crooked things that happened and how they allowed my funds to be missing now come to find out I was in this data breach so that goes to show they lied about everything praise God I knew he would bring everything to light the chairman ignored everything when I knew this wasnt me and the fraud department lied and said the chip was verified if you look up this bank and people who filed legitimate claims that was. The same reason they told everyone Im bringing this thieving lying bank to the forefront and Im looking for millions now when I explained my case to the lawyer he said slam dunk once the fdic stated they lied and when he followed up on the lie that its legal to have a fraudulent account connected to my new account opened due to fraud and found out that was a lie and negligence he was excited as I was then when I showed him the affidavit with no signature and told him they said they not doing anything about it this case was over I have every conversation recorded from first to last this bank would not even file my claims tried to cover up the account they messed up on said it was legal to have a fraud account open and my new account connected reason why they tried to hide my original account said my money wasnt insured denied everybody claims even the workers that work for them she said they denied her XXXX dollar claim then gave it to her then took it back I wont and cant stand for this they ruined my life now in coming for millions due to the lies and XXXX databreach they denied there manager of they bank claim for XXXX dollars so you know they was gon na do everything to deny a XXXX business owners claim Im just glad I kept up the fight because I have so much evidence of neglect so no matter what they say about time frame this overpowers it with negligence and illegal activity with the lies they told everybody this is already on help me XXXX i broke everything down names and everything and the faces they made when they heard this was shocking these people need to be sued and shut down but if my money is not returned before my lawyer proceeds this week they need to be ready for a XXXX dollar suit against them I will not stop till I get my funds and justice I have so many things recorded and emails saved which will show the judge these people are thieves and liars and tried to get away with my funds being stolen due to them and thank god I have screenshots of both the accounts being connected the fraudulent and new account the account they couldnt find all of the sudden that they tried to hide I have proof of everything and Im also if possible seeking criminal Charges and the person who handled my dispute and the people who covered this account up Im leaving it up to my lawyer to pinpoint these people and whoever responded to my last complaint with these lies of chip verified

Company response to consumer: Closed with explanation