Consumer complaint received 2024-11-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Mr. Cooper Group Inc.
State: FL

Complaint narrative:
I WOULD LIKE XXXX TO ATTACH SAME ATTACHMENTS TO THIS COMPLAINT THAT I FILED WITH THE COMPLAINT AGAINST XXXX XXXX TODAY IN THE COMPLAINT XXXX JUST NOW. I WASNT ABLE TO INCLUDE MULTIPLE COMPANIES AS RESPONDENTS IN THAT COMPLAIN SO I AM SUBMITTING THIS ONE FOR RUSHMORE XXXX. I have an urgent problem related to what I owe in federal and State of XXXX  taxes in connection to my mortgage debt, and to a lack of understanding what interest rates I was charged on my mortgage loan. I don't know what amount I owe and to which government agency, even though I am now in a second lawsuit regarding this matter. Please help me getting this information... I tried at least XXXX times -using a variety of communication methods such as certified mail, phone conversation, email, and court- to obtain this information from : XXXX. The lender XXXX XXXX XXXX XXXX XXXX. XXXX. The servicer Rushmore XXXX. XXXX. The debt collector XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. IRS. XXXX. XXXX XXXX XXXX XXXX. XXXX. XXXX  Department of Revenue. All of these attempts were unsuccessful. I have been trying for a whole year. If I do not get this information in next couple weeks, I can be accused of a federal bankruptcy fraud crime. Here is what happened : XXXX. I wanted to sell my condo when I became ill and was XXXX weeks behind in my mortgage payments. I asked my ex-husband to help. XXXX. My ex looked at my loan applications which were submitted on my behalf by my landlord at a time ( who has been a long time condo board member and licensed realtor ). He discovered that my condo address was changed during the loan origination by the seller entering a new building number for my condo. My title report was forged and it was not shown that there is a mortgage on whole building and land, and open mortgage from the former owner on the condo unit which I was buying in the building. My ex told me that government can forfeit my condo because false info was submitted to bank. XXXX. I notified the mortgage servicer on XX/XX/XXXX about the fraud and sent evidence of fraudulent loan applications and changed property address. XXXX. Mortgage servicer, instead of putting me in a nonmonetary default for fraud in the borrower 's application, as it is required in my mortgage contract, waited until I am eligible for a monetary default for failure to make mortgage payments, and started the foreclosure proceedings then. XXXX. XXXX days after the foreclosure complaint was filed in XXXX XXXX XXXX court on XXXX XXXX, my condo was sold to the condominium XXXX XXXX XXXX XXXX XXXX Our condominium operates as a special purpose entity due to being a historic-contributing property in XXXX XXXX XXXX Every time there is a sale, it is first sold to condominium, and the condominium sells the condo to a new owner. This is a double escrow scheme where a separate deed with the county recorder is not recorded at a time the condo is sold to the condominium. XXXX  doesn't pay state or federal taxes due to being part of conservation easement syndicate in XXXX XXXX and the sale taking place with the help of the infinite banking insurance entity XXXX XXXX and XXXX insurance. XXXX. XXXX XXXX secured the summary judgement from the court and scheduled the sale of my condo on XX/XX/XXXX. XXXX. The summary judgement order was written by XXXX XXXX XXXX XXXX XXXX XXXX XXXX as it was ordered by the judge for them to upload the order into the court system. The summary judgement order changed the contract terms where the interest rate was changed and times when those interest rates were charged were also changed. XXXX XXXX XXXX XXXX filed XXXX different summary judgement orders with different amounts showing as owed. XXXX. Under XXXX  law, both the lender and the borrower are liable for the unpaid taxes. I wrote to IRS and XXXX  Department of Revenue asking to clarify what I owe but have not heard back. XXXX. I didnt receive the tax forms from the mortgage servicer for the year of XXXX. So I am not sure if IRS was paid for the mortgage interest income. XXXX. I filed a bankruptcy petition with the XXXX XXXX District Court. But I have no idea what I owe to XXXX XXXX and to IRS and the Department of Revenue because there are at least XXXX different versions filed by XXXX XXXX XXXX XXXX XXXX in the public records. XXXX. I called and wrote to XXXX XXXX and Rushmore XXXX and XXXX XXXX XXXX XXXX many many times, asking for - 1.Explanation on which dates which interest rate was charged. 2.Title Search Report. 3.Evidence that IRS taxes were paid for interest charged in XXXX. 4.Proof the documentary taxes were paid to Department of Revenue. 5.Proof the court cost taxes were paid. 6. Explanation why the lawyers filed another document in court for over XXXX dol in legal costs 2 months after the final judgement was entered when the case was closed and there were no legal actions being taken such as appeal or rehearing. I was a XXXX XXXX XXXX in my foreclosure case. Tomorrow is my first hearing in bankruptcy court and I am scared the judge will accuse me of bankruptcy crime when they see that my petition has inaccurate numbers on mortgage and taxes debt, and all because XXXX XXXX and Rushmore XXXX ignored my begging to provide clarification... help...

Company response to consumer: Closed with explanation