Consumer complaint received 2026-06-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
URGENT EMERGENCY I SEE WHERE IT SAYS THEY HAVE RESPONDED CASE CLOSED I HOPE THAT DOESN'T MEAN I DON'T GET MY MONEY BACK!! MY LIFE ISN'T SERIOUS DANGER THE WAY I HAVE TO LIVE RIGHT NOW WITH NO MONEY AND THEY HAVE WHAT I HAVE IN THE WORLD!! PLEASE!!! I AM LIVING IN MY CAR MY PHONE WAS STOLEN AT THE LIBRARY I CAN NOT GET INTO MY EMAIL SO IF YOU CAN GIVE ME A CALL AT XXXX in a dead car I have no battery cuz I can't buy one because Wells Fargo has all my money so I'm sitting in a dead car in a dark parking lot unable to lock my doors I have no gas to get away if I need it to run!! I'M IN A VERY DANGEROUS SITUATION!! I HAD TO GO TO EMERGENCY BECAUSE I GOT DIAGNOSED WITH BRONCHITIS NOW I HAVE BRONCHITIS LIVING IN A DEAD CAR WITH NO NO BATTERY NO GAS NOTHING!! THE REASON WHY I'M LIVING THIS WAY IS BECAUSE OF ILLEGAL EVICTION!! WELLS FARGO IS TRYING TO TALK CFPB INTO THAT THEY JUST STARTED LOOKING IN ON THIS CASE THEY HAVEN'T THIS STARTED WITH CLAIMS XX/XX/year> AND THEY'VE BEEN LEADING ME ON EVERY SINCE I DON'T KNOW WHAT'S GOING TO HAPPEN TO ME!, my phone got stolen so I'm unable to get into my emails and I will ask if you would please give me a call and I'll give you the number at the end When you're sitting in an empty dark parking lot while Wells Fargo tries to hold on to you what money you have AND COVER UP THEIR MISTAKE THEY MAKE A MISTAKE {$1000.00} MISTAKE AND REFUSING TO FIX IT I DON'T GET THIS!! because they made a mistake and and authorized a transaction and now doesn't want to pay it backECAUSE OF A ILLEGAL EVICTION I'M LIVING IN A DARK PARKING LOT IN MY CAR HOPING AND WAITING THAT CAN GET MY MONEY BACK FROM WELLS FARGO THEY MADE AN UNAUTHORIZED TRANSACTION IN MY ACCOUNT AND I'M PAYING FOR IT I HAVE NO BATTERY IN MY CAR SO MY CAR IS DEAD CUZ I CAN'T AFFORD TO BUY A BATTERY CUZ WELLS FARGO HAS ALL THE MONEY THAT I HAVE IN THE WORLD AND THEY HAVE DRESSES ON SINCE XX/XX/year> I HAVE A JOB INTERVIEW NEXT WEEK BUT I NEED TO DRIVE TO AND OBVIOUSLY I NEED THIS JOB IF I'M LIVING IN THE PARKING LOT AND I CAN'T GO ANYWHERE BECAUSE I DON'T HAVE GAS MONEY I'M LITERALLY BROKE WELLS FARGO HAS EVERY XXXX THAT I OWN IN THE WORLD THEY MAKE AN UNAUTHORIZED TRANSACTION IN MY ACCOUNT AND MAKE MISTAKES AND THEN THEY LEAD YOU ON SINCE XX/XX/year> SHE SAID WELLS FARGO 'S TRYING TO MAKE IT LOOK LIKE THEY JUST STARTED THIS CLAIM THEY DID NOT THEY'VE INSTALLING STALLING EVER SINCE XX/XX/year> CAN YOU IMAGINE I HAVE ANY MONEY!! IN MY SITUATION I made reservations to the extended stay and I canceled the same day booking.com was supposed to send a email for the entity to sign where I'm canceling TO GET MY MONEY BACK FOR THE RESERVATIONS BUT THEY NEVER ACTUALLY SENT THE EMAIL IT'S A WAY TO KEEP CUSTOMER MONEY!! So I filed a claim with Wells Fargo against booking.com to get my money back for the reservations because they were obviously booking.com is obstructing their own policy by not sending me email!! being dishonest and not sending the email and obstructing their own personal policy by not seeing the email and pretending the email exists it's a way to keep customer running basically a scam!! Wells Fargo wants to make it look like that this claim was just open I have been dealing with this situation since XX/XX/year> and and dealing with Wells Fargo claim department since XX/XX/year> and all I get is constant stalling MISSED DEADLINES SINCE XX/XX/year> STARTING WITH THE CLAIM DEPARTMENT! THEY DID NOT DO AN INVESTIGATION AT ALL THEY CALLED XXXX AND OF COURSE THEY SAID THAT I DIDN'T FILE A CLAIM IN TIME!! INSTEAD OF WELLS FARGO CALLING THE CUSTOMER ME AND ASKING FOR supporting documents Wells Fargo text provisional credit back and closes the case without asking the customer for supportive documents Wells Fargo has been stalling like this since XX/XX/year> I'm sitting in a dark car right now writing this!! WITH NO MONEY MY LIFE IS IN DANGER HERE I HAVE NOBODY!! WELLS FARGO WANTS TO GET THE IMPRESSION THAT THEY JUST STARTED THIS CLAIM I'VE BEEN WORKING THROUGH CLAIMS DEPARTMENT ALL THE WAY UP TO WELLS FARGO XXXX SINCE XX/XX/year>!! Wells Fargo is manipulating me as well as XXXX CALLING CFPB AND PRETENDING THAT THEY'RE INVESTIGATING THEN THEY CALL ME PRETENDING THAT THEY'RE INVESTIGATING AND I WANT CFPB TO KNOW THIS IS NOT A BRAND NEW CLAIM THEY HAVE INSTALLING FOR WEEKS AND WEEKS WHILE I'M SITTING IN MY CAR WITH NO RESOURCES!! I AM SICK WITH THE XXXX XXXX WHILE LIVING IN MY CAR WITHOUT A BATTERY WITHOUT GAS WITHOUT BEING ABLE TO GO TO MY INTERVIEW NEXT WEEK AND I SEE THAT THE CASE SAYS RESPONDED CLOSED AND I HOPE THAT MEANS RESPONDED I CAN GET MY MONEY BACK AND NOT THE OTHER WAY WHERE THEY HAVE MANIPULATED YOU INTO THINKING THAT I'M LYING!! MINE I CALLED YOU TO GET THEM TO TAKE MY SUPPORTIVE DOCUMENTS PLEASE GIVE ME A CALL MY I CAN NOT GET INTO MY EMAIL RIGHT NOW BECAUSE I LOST MY PHONE!! Wells Fargo did not pay the claim against booking.com BOOKING.COM ASSUMED WELLS FARGO PAID THE CLAIM AND CONDUCTED A REVERSAL REFUND IN MY ACCOUNT WHEN THERE WAS NOTHING TO REVERSE BECAUSE WELLS FARGO DIDN'T PAY THE CLAIM!! IT WASN'T UNTIL I CALLED CFPB THAT THERE WERE FORCED TO TAKE MY SUPPORTIVE DOCUMENTS CLAIMING TO CLOSE THE CASE BECAUSE I DID NOT FILE A CLAIM IN TIME I HAVE SENT THAT CLAIM RECEIPT AND I INDEED DID FILE ON TIME THIS IS JUST ONE OF MANY EXCUSES ;! I'M NOT UNDERSTANDING THIS WELLS FARGO TEXT BACK MY PROVISIONAL CREDIT FROM A SCAM COMPANY OF {$500.00} THEN AUTHORIZES AN ADDITIONAL {$500.00} OF A REVERSAL REFUND WELLS FARGO DID NOT LOOK AT ITS LOGS TO SEE IF THE CLAIM WAS PAID BEFORE THEY AUTHORIZED THAT REVERSAL REFUND FROM BOOKING.COM NOW I'M HOMELESS SITTING IN THE DARK CAR TRYING TO FIGURE OUT HOW CAN I GET TO MY JOB INTERVIEWS NEXT WEEK OBVIOUSLY IF YOU'VE BEEN ILLEGALLY EVICTED I NEED THAT JOB LIKE I NEED MY NEXT BREATH AND I WANT TO MAKE SURE THAT CFPB NO SAID THIS HAS BEEN GOING ON FOR SINCE XX/XX/XXXX STARTING WITH CLAIMS DEPARTMENT 2026 THEY HAVE PROOF OF THE CLAIM THAT I FILED IN TIME THEY HAVE XXXX DOCUMENTS SUPPORTING I FILED ON TIME AND THE SITUATION AND CORRESPONDENCE WITH BOOKING.COM THEY HAVE EVERYTHING THEY NEED WELLS FARGO OWES ME {$500.00} FOR THE CLAIM I FILED {$500.00} FOR THE UNAUTHORIZED TRANSACTION IN MY ACCOUNT BECAUSE THEY DID NOT BOTHER TO CHECK THEIR LOGS FIRST TO SEE IF THE CLAIM WAS PAID AND THE ONLY WAY A REVERSAL REFUND IS APPROVED IS WHEN WELLS FARGO PAID THE CLAIM THEY DIDN'T WELLS FARGO JUST LET THEM HAVE WHAT MONEY I HAD LEFT IN MY ACCOUNT THERE WAS NOTHING TO REVERSE and they've been THEY'VE BEEN IN A STALL PATTERN SINCE XX/XX/year> AND I DON'T KNOW WHAT I'M GOING TO DO HOW CAN THEY MAKE {$1000.00} MISTAKE IN YOUR ACCOUNT AND THEN THEY DON'T HAVE TO PAY YOU BACK AND AND FOR WELLS FARGO TO AN EPICALLY MANIPULATE BOTH MYSELF AND CFMP IT'S DISGUSTING THEY MADE A MISTAKE IN MY ACCOUNT AND I'M HOMELESS RIGHT NOW CAN'T BUY A BATTERY DON'T KNOW HOW TO GET TO MY INTERVIEW AND THEY'RE STILL TRYING TO PRETEND LIKE THEY'RE WORKING ON IT!! THAT WAS MY SURVIVAL MONEY I HAVE NO FAMILY NOBODY TO GO AND THAT {$1000.00} THAT WELLS FARGO MADE A MISTAKE IN MY ACCOUNT WAS ALL I HAD LEFT AND I WAS TRYING TO GO GET SOME NICE PANTS TO WEAR TO MY INTERVIEW I'M SUPPOSED TO BE INTERVIEWING FOR THE XXXX XXXX XXXX BUT I CAN'T EVEN GET THERE CUZ MY CAR DID I CAN'T GET THERE I HAVE NO GAS I NEED TO BUY A BATTERY I CAN'T DO ANYTHING IN THE SWING GOING ON AND ON AND ON AND ON AND ON AND ON IT'S OBVIOUS THEY'RE NOT GOING TO GIVE IT TO ME when booking.com see the claim open to get my money back they thought that Wells Fargo had actually paid the claim so they did a reversal refund for {$500.00} there was nothing to reverse Wells Fargo gave them my money!! I've been dealing with claims department since XX/XX/year> now that I'm at the XXXX level they have XXXX documents proving my claim including that I file the claim on time which is one of the reasons why they took that provisional credit for the additional {$500.00}!! How can a bank make a mistake like this and get away with it you're going to make {$1000.00} mistake and someone's account and then play pretend and stall for weeks and weeks at a time Wells Fargo wants you to think that this just started it has not this has been going on and on that's why I asked if there's way you could take it by force I'm a little nervous because I see that you close the case and it responded but responded how I hope I'm still getting my money back he still manipulating me and manipulating but the problem is they intentionally did not send it the email!! So I filed a claim with Wells Fargo concerningbooking.com claim refund booking.com call Wells Fargo that I did not file a claim in time I have these documents and receipt that I did send these documents on time but Wells Fargo is ignoring it I have been dealing with a claims including executive Wells Fargo who have been manipulating me manipulating cfpb Wells Fargo has been dragging this on for weeks and weeks I have absolutely no money PLEASE HELP ME I'M IN DESPERATE NEED FOR MY FUNDS TO BE RETURNED AND WANTED YOU TO MAKE SURE THAT YOU KNOW THAT THIS IS NOT A NEW CLAIM THEY'VE BEEN USING THE SAME EXCUSE SINCE XX/XX/year> THEY'RE INVESTIGATING PLEASE DON'T LET THEM MAKE {$1000.00} MISTAKE AGAINST A HOMELESS PERSON IS LIVING IN THEIR CAR

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation