Consumer complaint received 2025-03-23 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Beware of this specific location of Capital One Bank. I visited this branch thats located on XXXX XXXX XXXX, XXXX, TX XXXX few days ago on Thursday XX/XX/year> around XXXX XXXX The drive through refused to allow me withdraw {$4000.00} cash for my overseas travel for XXXX weeks. The lady forced me to get the cash from the teller counter inside the bank. I parked my car and walked inside and got my cash. I walked back into my car and went to XXXX located in the same strip center to buy milk. I contemplated whether to keep the cash with me or hide it under the mat to be safe. I chose the latter. I walked out of the car, went inside XXXX, bought the milk and went back to my car. In that quick XXXX minute trip, my car was burglarized, the window was smashed, the driver seat floor mat was removed, and {$4000.00} cash were gone. I filed a police report ( Report XXXX XXXX ) and the officer told me that jugging is the most common crime in XXXX nowadays and for this incident to be this efficient and quick, it could possibly be an inside job too. The police added that no scenario is a safer option if you draw cash : take it with you inside the store, keep it in your car hidden, or go home with it. XXXX  know you got this cash and have made up their mind by hook or by crook they are going to get it.Each of those options come with a price regardless.The blame is on the bank for not having security to protect its customers on their premises. The bank should never allow suspicious persons roam around the front door of the bank and allow non-customers park their vehicles, stay inside their cars, watch the customers as they exit the bank, follow them to become victims of jugging. I saw few cars parked with guys in them but never thought they would follow me to steal my money. I thought they were customers, naively, and didnt know they were thugs targeting customers!! I contacted the bank, filed a complaint, and shared with them my incident as stated here. They said they will investigate.I hope they do!! For every incident like this, banks should be responsible in returning lost cash to their customers for their lack of safety/security at their locations.Otherwise, invest in employing an officer to monitor foot traffic and activity in the parking lot of suspicious people. I am furious for losing {$4000.00} in cash, spending {$2400.00} repairing the damages on my car, and not having a car for several days.Shame on Capital One Bank and any bank for that matter for not securing their locations.Capital One Bank services are difficult and inflexible when it comes to some transactions which force customers to actually go in person to the bank and putting our lives at risk. I will be closing my account with them.AND THAT WILL BE IMPOSSIBLE without going back there again unfortunately! They are worthless and unsafe. Please take extra precautions when you visit Capital One Bank on XXXX XXXX XXXX, XXXX, TX XXXX. If you must go to banks in person, be vigilant and make sure you are aware of your surroundings. If you see people in a car just sitting there, make sure you check if you are being followed after you leave and call the police if you are! Capital One Bank is responsible to return our lost {$4000.00} and the cost of car repairs for failure to provide safety and security to their customers.

Company response to consumer: Closed with explanation