Consumer complaint received 2025-05-07 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: LCS FINANCIAL SERVICES CORPORATION
State: GA

Complaint narrative:
I am writing to urgently file a formal complaint against LCS Financial Services for egregious and ongoing violations of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). Their actions have caused significant harm to my credit profile and have directly undermined my ability to manage my financial affairs. Despite my repeated and lawful efforts to resolve this matter, LCS Financial Services has shown utter disregard for both federal law and my rights as a consumer.

Details of the Violations : 1. Failure to Provide Debt Validation ( FDCPA Violation ) : I have made five separate, documented requests for debt validation t
o LCS Financial Services. These requests included direct communication from both myself and my attorney, asking for clear documentation to substantiate the debt they are attempting to collect. Despite these multiple attempts, LCS Financial Services has failed to provide any proof that I owe this alleged debt, nor have they even acknowledged the legal requirement to substantiate their claim before pursuing further collection actions.Under the FDCPA, debt collectors are obligated to provide verification of a debt within a reasonable period after a consumers request. This failure to respond within the legally mandated time frame is not only a violation of my rights but an intentional attempt to collect money without proper evidence, which is fraudulent and a clear breach of the law. Furthermore, LCS Financial Services has continued to pursue collection efforts despite their inability to provide this validation, which is an unlawful practice under federal law.

2. Illegal and Harmful Credit Reporting ( FCRA Violation ) : The most troubling aspect of this situation is that LCS Financial Services has reported this disputed and unverified debt to the credit bureaus without providing any proof that I owe the debt. I only discovered the fraudulent entry on my credit report after pulling my credit file for review. This entry has caused significant and irreversible damage to my credit profile and score, which has in turn affected my ability to obtain loans, credit, and favorable interest rates.This action by LCS Financial Services constitutes a clear violation of the FCRA, which mandates that all information reported to credit bureaus must be accurate, complete, and verified. LCS Financial Services has acted in complete disregard of this requirement, and their continued reporting of inaccurate and unsubstantiated information is damaging to my financial reputation and contrary to my rights under federal law. The FCRA also requires that once a consumer disputes a debt, credit reporting entities must investigate and correct any inaccurate information ; however, this has not been done in my case.The harm caused by this illegal reporting can not be overstated. I have suffered significant emotional distress and have been unfairly penalized by having this false debt on my credit report. This will have long-term consequences on my financial health and my ability to secure credit in the future, and I hold LCS Financial Services fully responsible for this harm. LCS Financial Services has acted unlawfully in every possible manner, from failing to validate the debt they claim I owe to illegally reporting inaccurate information to the credit bureaus. Their actions have caused significant harm to my credit score and financial well-being, and they have shown utter disregard for my consumer rights under both the FDCPA and the FCRA. Despite my numerous attempts to resolve this issue directly with them, they have refused to comply with the law and have continued their damaging practices.

I trust that the CFPB will take immediate and decisive action to halt LCS Financial Services ' unlawful actions, ensure that I am protected from further violations, and ensure they are held accountable for the harm they have caused.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation