Consumer complaint received 2024-10-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: VA

Complaint narrative:
Upon information and belief on or about the dates of XX/XX/XXXX through XX/XX/XXXX approximately XXXX fraudulent student loans were taken out in my name and disbursements were made to XXXX XXXXXXXX XXXX  in XXXX XXXX West Virginia. In as much as these loans have been in my name for an extended period of time, I was never aware that these loans were actually fraudulent and the recipient was XXXX XXXXXXXX XXXX There is a substantial amount of money due on these loans and I have never attended, taken classes or been a student at XXXX XXXXXXXX XXXX. Upon reaching out to XXXX XXXX XXXX  I was denied contact with anyone in the records department and they refused to provide me with any information in regard to these fraudulent loans. That being said, I later received an email from XXXX advising me that I needed to provide them with a plethora of information and personal records, to verify these loans were not mine. I am wondering if this university obtain these same records when these loans were taken out in my name by the person that utilized these loans distributions. XXXX has refused to give me any student account numbers, records or any other documentation in regard to these loans. Upon being made aware to two other fraudulent loans to another institution the representative made me aware of these loans to XXXX that is when I reached out to the. I have been advised by a number of staff members that I am not allowed to speak with anyone by phone but that I need to speak email all documents that they have requested to the email from which it came. I am not giving these people my birth certificate, drivers license, high school diploma or any other documents. I have no idea if these documents will be used for nefarious purposes or if they will then say that they have my records on file and these are my student loans. I have never sent this institution any records at any point prior to them asking for them now because I have never attended or taken classes through them and definitely over a five year span. Thes loans are over a span of 5 years. There are no records to show and I have no academic records there and no benefit of these fraudulent loans ever. I have listed out the loan amount but original and current, and the dates that the loans were obtained. I have no loan numbers or student information to provide other than what I was given from AidAdvantage when I reached out to them. I have contacted the United States Department of Education on a number of occasions and they have also refused to give me any information I was advised that I need to contact the servicer of the loans and or access my student loan account in the system. I have advised them on a number of occasions that I am not able to access my federal student loan account because I do not remember my password and to reset it goes to an old phone number for which I no longer have and no longer have access to. The representative from the United States Department of Education that I spoke with last time could not help and told me I needed to contact the United States Department of Education. Upon questioning her as to was she with this department she advised she was but she could not help me to call back the same number I called and speak with another representative however she was not sure that they could help me either. It is very infuriating that employees for any and all businesses are not properly trained and take XXXX pride in their jobs anymore. What I know is if I did my job like 90 % of the people I deal with on a daily basis my employer would fire me. The bottom line is these are not my loans, I did not use these loans, I did not benefit from these loans and I took not classes through APU and I have never been a student there. All I have been told is that this is not an uncommon occurrence and it is up to the person whose name the fraudulent loans have been taken out in their name to get these records straight and not up to the servicer to verify they are valid in fact they have advised me that they are on the grantor of the loan and they are responsible for collecting the loans if it goes into default. Thats it and they can not help with any additional correction of the fraud and they will not assist in getting them corrected. Its a same that it takes days and months out of XXXX persons life to get straight identity theft and fraud. The information on the loans is as follows. 
XXXX. XX/XX/XXXX loan in the amount of {$6000.00} now {$12000.00} XXXX. XX/XX/XXXX loan in the amount of {$3500.00} now {$5900.00} XXXX. XX/XX/XXXX loan in the amount of {$4500.00} now {$6500.00} XXXX. XX/XX/XXXX loan in the amount of {$6000.00} now {$6000.00} XXXX. XX/XX/XXXX loan in the amount of {$1700.00} now {$2500.00} XXXX. XX/XX/XXXX loan in the amount of {$1600.00} now {$2900.00} XXXX. XX/XX/XXXX loan in the amount of {$1500.00} now {$2600.00} XXXX. XX/XX/XXXX loan in the amount of {$1700.00} now {$2200.00} These loans now total approximately {$41000.00} and are now if forbearance because they were reported as in default and my credit score has decrease XXXX by these inaccurate credit bureau reportings. I am in the process of filing a police report for identity theft and fraud, and have reached out to a consumer law firm. They are willing to take my case and have these loans deleted from my records and name, and take these creditors to federal court if I can not rectify this situation myself. I filed a XXXX XXXX in XXXX and it was XXXX in XXXX. I also reopened the XXXX  XXXX in XXXX and it was dismissed as a not asset distribution in XX/XX/XXXX. Had I known at the time of filing or reopening the XXXX XXXX that these loans were fraudulent I would have filed a motion to have the judge order these loans be refunded and returned to the Department of Education. I have obtained a court date for the XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX on XX/XX/XXXX @ XXXX XXXX. to file a motion to reopen the cause once again and at that time will file a motion for sanction and a motion to rule for show cause and now that I have determined that these loans are fraud also include that in the motions. These fraudulent loans need to removed from my name, deleted from by credit reports and funds returned back to United States Department of Education. I am not accepting responsibility for these loans and I am not oppose to taking this matter to court in it means retaining an attorney and having it filed in the circuit court as well as all other courts. My goal in this matter is to have the fraudulent loans addressed, refunded and returned to the United States Department of Education, and removed and deleted from my name. I will not pay these loans.

Company response to consumer: Closed with explanation