Consumer complaint received 2026-04-29 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: LoanCare, LLC
State: CT

Complaint narrative:
To Whom It May Concern, I am writing to formally escalate this matter and request immediate intervention regarding my mortgage servicing account with LoanCare , LLC. This account is currently under active review through multiple channels, including : - Consumer Financial Protection Bureau ( Complaint ID : XXXX ) - Connecticut Department of Banking XXXX XXXX XXXX ) - HUD National Servicing Center XXXX XXXX XXXX XXXX Despite these active reviews and my full participation in a loss mitigation trial payment plan, LoanCare has proceeded with foreclosure-related activity on my property. -- - URGENT CONCERN : ACTIVE FORECLOSURE WHILE UNDER REVIEW A Motion for Default for Failure to Appear has been filed and granted in the foreclosure case. This is occurring : - After I completed all required trial payments- While I have been actively communicating with the servicer- While multiple regulatory complaints and escalations are pending This situation is causing immediate harm and requires urgent review. -- - GOOD FAITH PARTICIPATION I entered into a Trial Payment Plan with LoanCare and made all required payments within the timeframe provided. Throughout this process, I made repeated efforts to : - Communicate with LoanCare representatives- Obtain clarity on next steps - Ensure compliance with all requirements At no point was I clearly informed that my account was at risk of foreclosure progression while I was actively participating in the plan. -- - ACCESS AND COMMUNICATION ISSUES LoanCare has stated that certain documentation was required to complete the process. However : - I repeatedly communicated that I did not receive required documents - I was directed to complete items through the online portal - My access to that portal was restricted or removed, preventing me from completing any required actions This raises serious concerns about whether I was given a fair and reasonable opportunity to comply. -- - ONGOING HARM As a result of the continued foreclosure activity : - My home remains at risk despite my compliance efforts- The foreclosure case is publicly visible, leading to repeated unwanted contact from third parties - My family, including my children, is experiencing emotional distress and instability -- - REQUEST FOR IMMEDIATE ACTION Given the urgency of this situation, I respectfully request : XXXX. Immediate review of my account and foreclosure status 2. Confirmation that foreclosure activity will be paused while this matter is under investigation 3. Verification of all communications and documentation provided to me 4. Review of my trial payment compliance and account handling XXXX. Direct communication regarding next steps to prevent further harm -- - PRESERVATION OF RIGHTS I am actively seeking legal counsel and reserve all rights to pursue further action as necessary. -- - This matter is time-sensitive, and I respectfully request expedited attention. Sincerely, XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, CT Loan ending in : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation