Consumer complaint received 2026-05-17 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: M&T BANK CORPORATION
State: WA

Complaint narrative:
M & T Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX XXXX press option # XXXX XXXX Describe your problem or complaint M & T Bank account VA XXXX XXXX XXXX XXXX XXXX of Property Address : XXXX XXXX XXXX XXXX XXXX, WA XXXX Property sold XX/XX/XXXX I, XXXX XXXX, am the personal representative of my parent 's estate. XXXX XXXX preceded my father in death on XX/XX/XXXX. My father XXXX XXXX passed away on XX/XX/XXXX. Prior to their deaths, I was their POA. We ( the estate ) sold my parent 's home on XX/XX/XXXX. Their home had XXXX lenders with secured interest in the property. All but M & T Bank have returned excess funds to XXXX XXXX XXXX XXXX, Estate of. Since the property sold, I have provided M & T Bank at great expense the following documents, many repeatedly. ( They keep losing the documents, claim they've never received them, claimed they were sent to unmonitored PO Boxes or email addresses. ) * Recorded Last Will & Testament of XXXX XXXX XXXX XXXX * Multiple Copies of WA State Certified Death Certificates ( @ {$30.00} each ) * Documentation that I am the designated personal representative of XXXX XXXX XXXX XXXX XXXX of. ( this includes : * Affidavit Lack of Probate notorized & recorded in XXXX XXXX XXXX WA on XX/XX/XXXX * Notice of Cancelation Home Owners Policy XXXX funds returned to M & T Bank XXXX XXXX XXXX XXXX XXXX XXXX mid XX/XX/XXXX. With proof I was listed on the account. * Court stamped Letters of Administration XXXX XXXX NC XX/XX/XXXX & Order Authorizing Issuance of Letters stamped ex Officio Judge of Probate for the Estate of XXXX XXXX XXXX. I am named adminstrator. ) The XXXX sold XXXX 's & XXXX 's home on XX/XX/XXXX. All obligations were fully satisfied upon closing which included family law estate representation, various contractors, real estate agents, title companies, Washington XXXX XXXX, XXXX XXXX XXXX obligations, seller concessions, title fees etc. By the time all mortgage related liens were satisfied the XXXX fell well under any obligation to engage XXXX in Washington XXXX. The North Carolina Probate exists as XXXX XXXX was exposed to chemical contamination while stationed at XXXX XXXX, NC causing XXXX lesions & XXXX & he remains party to a longstanding & ongoing Wrongful Death suit that has yet to settle. As XXXX of the estate, I have repeatedly contacted M & T Bank attempting to get final statements, insurance policy refunds & return of any over payments. I still do not have a final reconciliation statement from M & T Bank. I have asked for supervisor attention to this matter and have been ghosted. M & T Bank cashed the insurance refund in mid XXXX even though all debts were already satisfied by XX/XX/XXXX and all property liens held by M & T Bank were satisfied at the transition of the property to new owners ( my name as co account holder / POA was on the M & T account ). Since the property changed hands, M & T Bank sent privileged and confidential correspondence to XXXX XXXX XXXX XXXX, XXXX WA XXXX even though we never received mail there. XXXX Mortgage XXXX was the parent company and is party to a data breach class action and we were notified both myself and XXXX XXXX XXXX 's credit data was exposed as part of this breach. When M & T Bank sent privileged and confidential correspondence to XXXX XXXX XXXX 's physical address, M & T Bank knew that the property had changed hands. XXXX M & T Bank has refused to abide by WA XXXX XXXX where the loan originated and was sold multiple times by various entities under the XXXX Mortgage XXXX. In attempting to resolve this XXXX Title, out of XXXX WA has attempted to clarify where the missing funds & documents are but M & T after accepting full pay off of the property now refuses to communicate with the title company who handled the closing and transfer of deeds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation