Consumer complaint received 2017-10-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Seterus, Inc.
State: NY

Complaint narrative:
Why Seterus is allow to defraud people. Ten they lie to them and later of they send very expediencies mail via XXXX in order to show there incompetence and arrogance. In my situation I have the feeling that in order to show how incompetence when they flash spending shareholder money by sending very expensive XXXX in order to show arrogance when they cover up abuses. I will not be surprise to learn that some o the money are from stolen private property inside the house foreclosed temporary in a illegal meaner. 
This is a company that should never be allow to operate, Please see the case below to see their real activity, Please see this case since this is what they are doing to American people DEFRAUD THEM, vandalize their property, theft and cover up by lair like XXXX this most incompetent legal adviser that lie to people. 

Consumer Class Action Lawsuit Against Seterus Call Us At XXXX Whats The Case About? 
Our firm, XXXX XXXX XXXX, is litigating a class action on behalf of property owners who entered into a mortgage loan transaction that was then transferred or sold to, or for which the servicing rights were acquired by, Seterus, Inc. ( Seterus ) and were charged late fees related to payment. The lawsuit, entitled XXXX XXXX XXXX, XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, is currently pending in XXXX XXXX XXXX XXXX XXXX, Case No. XXXX. The lawsuit alleges Seterus engaged in the following unlawful conduct : improperly holding mortgage payments and then charging late fees and failing to timely process mortgage payments and then charging late fees. 

Seterus , Inc . Suspense Account and Threats May Violate the Law  XXXX XXXX, XXXX is currently investigating complaints of unlawful acts committed by Seterus , Inc. in connection with the collection of mortgage payments. Seterus is a mortgage company servicing XXXX XXXX mortgages that is owned by XXXX. Some of the mortgages that are acquired by Seterus can be very old and have unique terms and conditions in their deed of trust that need to be followed by the mortgage servicer. We do not believe that Seterus or many other mortgage servicers ever review your mortgage loans or deeds of trusts prior to attempting to collect mortgage payments. Because these mortgage servicers do not review your important documents, they can easily run afoul of state or federal debt collection laws.For example, Seterus utilizes a suspense account in collecting on debt. If someone does not make what they allege to be a full and complete mortgage payment, Seterus applies your funds in a suspense account instead of applying the mortgage payments to the loan. Seterus use of a suspense account may be in direct contravention of your deed of trust. If a mortgage servicer has placed your hard-earned money in a suspense account, contact our firm today to discuss your rights. 

Another practice Seterus utilizes is aggressive threats to accelerate its customers mortgage loans. If Seterus accelerates a mortgage loan, it means the borrower is required to pay off the loan immediately. A typical default and acceleration letter of Seterus states : If full payment of the default amount is not received by us in the form of a certified check, cashiers check, or money order, on or before the Expiration Date, we will accelerate the maturity date of your loan and upon such acceleration the ENTIRE indebtedness of the loan, including principal, accrued interest, and all other sums due therein, shall, at once and without further notice, become immediately due and payable. 

Seterus use of acceleration and foreclosure threats may violate the Fair Debt Collection Practices Act and North Carolina Collection Agency Act. The FDCPA states that a debt collector may not use any false, deceptive, or misleading representation or means in the collection of a consumers debt. Seterus, sends these collection letters to scare its customers into making mortgage payments. Mortgage servicers want to avoid accelerating and foreclosing on a persons house not from any sense of good will, but because it would cost them a lot of time and money. Ultimately, Seterus threatens to accelerate and foreclose because it is aware of how terrified its customers are of this result.
If you are having issues with other companies besides Seterus, take our free two minute survey to see if we are investigating some of your other issues on behalf of consumers like yourself. 

In my situation the stole and clearly encourage criminals to defraud inside my property before the Sheriff gave temporary the deed of the property. Was my property is my property and permanent for the next 200 years will be my family 's property and this lair XXXX there is nothing he can do to stop this expect pay the {$260000.00} or face criminal charges and {$5.00} XXXX legal case against this lair XXXX and his mother. 
Around {$260000.00} stolen, damage v=vandaluze private property not part of any mortgage Their legal lair adviser XXXX try to cover upo but this time will never work Oce I get my poroperty that will be very soon this laier go toi prisom

Company response to consumer: Closed with explanation