Consumer complaint received 2022-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
On or around XX/XX/XXXX, I received a XXXX transfer for {$370.00} from a friend who bought an old computer from me. I checked my account on XX/XX/XXXX and saw that I had more money in my account then I was supposed to. When checking the transaction log, I saw that the XXXX payment went in twice. I contacted the bank and informed them of the error and was told I needed to file a claim for the duplicate transaction and that was done. After that I called my friend to inform him of the error and was told that his account was also debited the duplicate amount. I called the bank back and informed them of the issue and told them that the original claim time of 10 business days wasn't going to work as my friend needed the money. I was then informed that I was given misinformation and that this was a known error, and they are working to resolved it. The extra amount should be taken out of my account today and back in his within XXXX hours. That did occur and everything was settled. Then on XX/XX/XXXX around XXXX I checked my account to see that it was a lot lower than it should be and when checking the transaction log, I saw a debit/hold for {$370.00}. I contacted the bank again and was told it was for the original claim and I informed them that it was already settled, and I don't know why they are taking it out again. That is when I was told they would have to submit a withdraw request, but it wouldn't be started until next week. That is not going to work so they transferred me to a supervisor named XXXX and I told her the same issue and was told that it's my fault for not closing the claim when in fact the fault lies on the bank for not catching it or informing me that I needed to close the claim back on the XXXX. I got so mad that I was going to close my account, so they transferred me to a different department. When I spoke with that department the supervisor there took action and called the XXXX non-fraud department and the money put back into my account. Well, this morning I got a text from the bank saying my account was at a low balance and when I checked to see why I found that they took the money back out of my account for their error. When I called them this morning to discuss the issue the first agent, I spoke with said that a claim should have never been filed and the agent I spoke with originally should have known that. She transferred me to the XXXX claims Dpartement and it was closed so I had to call back and speak to a different department. It is still not resolved, and it need to be investigated. Bank of America is not responsible enough to handle customers finances or handle disputes if one where to arise. Due to their constant mistakes, I can't make the down payment on my credit card, I can't buy enough food, I can't pay my bills all because they are not responsible enough.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief