Consumer complaint received 2024-05-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: DC

Complaint narrative:
The company keeps saying FALSELY that Wells Fargo is " committed '' to helping/supporting its customers. However, they've done everything EXCEPT be committed XXXX help/support me. This is absolutely unacceptable. 

Wells failed to completely respond to my complaint. I asked for one of two things : ( 1 ) refund from Wells ; or ( 2 ) evidence I could use to file a XXXX XXXX  claim. Wells responded pointing me to a letter that says the teller 's cash drawer balanced. That doesn't even partially address my complaint. Please have Wells explain to me how that relates to both parts of my request.

Wells has stated that the teller 's drawer balanced which supports that the RECEIPT I HAVE PROVIDED THEM FOR THE MISSING CASH was CORRECT and that Wells received those funds and either ( 1 ) OWES ME A REFUND ; or ( XXXX ) CAN PROVIDE ME SUPPORTING DOCUMENTATION THAT WELLS SENT MY CASH PORTION OF THE FUNDS TO XXXX XXXXXXXX OF TAX AND REVENUE ( " XXXX '' ). I asked for either ( 1 ) or ( 2 ) above and Wells is asking me for a " check '' to support a CASH PAYMENT which is IMPOSSIBLE and for a copy of the RECEIPT I ALREADY PROVIDED THEM with this complaint and countless other times. The Wells teller didn't provide me with any other receipt on that day - and that may have been a convenient part of a scheme for her to pocket the funds. Please have Wells provide me with ALL SUPPORTING DOCUMENTATION GATHERED DURING ITS INVESTIGATION OF MY CASE because if Wells claims it sent my funds to XXXX XXXXXXXX, then Wells needs to provide me that proof so that I can file a claim with XXXX XXXXXXXX. I want ( XXXX ) all documentation from the teller ; ( XXXX ) overall branch documentation for that day ; ( XXXX ) all documentation provided to XXXX XXXXXXXX regarding my payment and all other payments collected on XXXX XXXX 's behalf for that day ( a detailed ledger so to speak ) ; and all other pertinent documentation collected during Wells 's " investigation '' in this matter.

Wells has OUTRIGHT REFUSED to fully investigate this case and is gaslighting me saying I failed to cooperate when they're requesting info already provided and info that is impossible to provide, as detailed above. If Wells can not provide proof that the cash funds were sent to XXXX ; then, Wells accepts full responsibility that the bank teller may've pocketed my cash funds. Whatever the case may be, I need my funds back from Wells or XXXX XXXXXXXX - whoever has them. And Wells has the info needed to either reimburse me or provide evidence I can use in a XXXX  XXXX claim for reimbursement. PLEASE ESCALATE THIS CASE PROMPTLY. Wells continues to revictimize me, and this is not fair.

I am asking that CFPB open an investigation into my real property tax payment as well as every other tax payment collected by Wells on behalf of XXXX XXXXXXXX to ensure no other XXXX  government constituents were frauded the way that I feel I've been frauded. This could potentially amount to millions, at a minimum, in stolen/misappropriated funds. 

After escalating the matter to the branch manager, I was ignored for several weeks. I was eventually told by multiple people that the Wells Fargo branch in question failed to maintain ANY documentation of what funds were collected and sent to XXXX  XXXX. Therefore, they could not assist me with determining whether all of my funds were sent to XXXX  XXXX, or worse, partially stolen by a bank Wells Fargo bank employee. This is a thief 's dream! No checks or balances- a perfect way to steal cash from undeserving customers!!! I further escalated the matter to Wells Fargo 's executive offices where I was promised a thorough investigation. Approximately one month after the investigation began ( Wells Fargo case number : XXXX ), the investigator named XXXX told me he'd need an additional XXXX  days for the investigation. Two weeks later, I replied 45 days is too long of an extension, but I'd agree to 30 days. Literally XXXX minutes later, the investigator closed the case saying the bank teller 's drawer reconciled. I feel like this was in retaliation for me not agreeing to yet another extension. I REALLY need my money back. Whether or not a drawer reconciled should not be the answer because it doesn't find or return my money - anyone wanting to steal cash could pocket the cash and reconcile the books. I want my funds returned to me immediately!!! I escalated to XXXX 's XXXX, XXXX, but I didn't get a return call or email from her. There's more.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation