Consumer complaint received 2024-08-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: NE

Complaint narrative:
Since the beginning of XXXX, this year I have made several calls to us bank child support relia card customer service center requesting ( XXXX ) my personal monthly account activity statements going back to XXXX thru present time XXXX. ( XXXX ) requested that my second card Ive ordered this year after canceling the first months ago also be canceled. ( XXXX ) for me to be connected with their fraud department, not us banks, but theirs. ( XXXX ) To inform the bank Id received several alerts conserving careless transactions on my card I had no idea who was doing this. ( XXXX ) To inform them Id received a notice via postal services informing me that us bank had processed my address change request and if I did not do this to call customer service immidiately.The responses I got from child support customer service representatives alarmed me.I ended up recieving only 12 months of said requested statements even after explaining th previouse fraud and theft of my personal funds I had to contend with and never got the money returned in XXXX, I still only received 12 months of statements in mail.I was told I will never get to speak with their fraud department.Ever.I was told the reason I received the notice for address change I requested, which I never requested, Ive lived at same address for 10 years now.I was told that sometimes after office hours when computer system reboots itself, mass amounts of these notices to thousands of bank customers telling them their address change was processed, due to glitch or something that occurs once or twice a year.I told rep that since my account was opened in XXXX, I have never had this happen, nor heard of such a thing.When I asked to file complaints, she said " complaint '' loud and sharp enough I realized I was getting nowhere especially after she told me I am to file complaints with them to get resolved.Ive already tried.And with all due respect Sir, when you take into account that in XXXX, It took me taking it up on myself to investigate, figure out, thru many months of researching, learning, digging for answers, to finally know for fact it was a us bank employee and my then ex boss from old job who personally made extra cards for my account illegally, stold funds of mine from my account and managed to keep me from finding out for years.It was the social security administration who inadvertantly told me my funds were not getting to me..us bank then sent me statements made up with ficticiouse information within them.Problem was It took me past the time allotted to resolve bank issues so Never got most of my funds returned.Even going thru the Comptroller didn't get it resolved, just those XXXX getting away with it.So is that enough information to convince us bank to send me my statements Ive requested, which begin in the year the last theft occurred I'm aware of.XXXX? And considering the past experience, does that allow me any kind of leaway or exception to the time frame normally allowed to get to bottom of this issue as I am still waiting for NDHHS to mail me my complete child support payment history to match amounts sent to us bank to be deposited into my account monthly to match up with bank statements still needed to see if and when theft occurred and how Sir? or does all this maybe get me access to someone, agency, department, that will and can actually have the power to help get my funds returned if stolen? at the very least, right now events are occurring now that are very similar to those in the past.Thank you XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation