Consumer complaint received 2024-11-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Privacy issues
Company: NAVY FEDERAL CREDIT UNION
State: AL

Complaint narrative:
XXXX : I have been under a campaign of domestic abuse, specifically, economical abuse. The Joint Owners of a Checking Account on my profile with Navy Federal Credit Union reflects surveillance, and observation from my parents ( perhaps another middle man/organization ) viewing my private " Credit Card Account ''. 

The XXXX XXXX ( parents ) of my Checking Account reflects they are depositing money precisely and accurately in amounts reflecting the balance, near balance, of my Private Credit Card monthly spendings. 

Background : I investigated this issue with NFCU, on multiple phone calls, and have it recorded. I can not upload to your complaint window because the audio exceeds XXXX mb. NFCU has acknowledged that know one should be able to view, survey, or have access to information pertaining to my XXXX Credit Card Account. They have acknowledged I am the sole/primary user, and there is no history on my profile where I have opted for any other authorized users of my private credit card account. 

I share XXXX XXXX with my parents in only XXXX accounts on my NFCU profile. I have a total of : XXXX Checking Accounts XXXX Savings Account XXXX Credit Card Account The Joint Ownership with my parents is : XXXX of XXXX Checking Accounts XXXX and only Saving Account I have primary ownership of the : XXXX Checking Account XXXX and only Credit Card Account Assessment : My parents are sending deposits which reflect similar or total sums of money based on my Primary Credit Card usage, or when I am in between jobs ( where I am undergoing sabotage, slander, libel, and defamation ). It is economic abuse, a subsection and type of domestic abuse, which reflects narcissistic financial control. 

Recommendation : I want an investigation specifically addressing the following : XXXX. Why there is a history of deposit 's from the XXXX XXXX ( XXXX ) which reflect my personal credit card account balance and usage, evidenced by past and recent ( first week of XXXX ) monthly statements. 

XXXX. Where there is precise/exact/accurate tangible literature of Joint Ownership rules, laws, pertaining to anyway a XXXX XXXXr XXXX access my Private Credit Card information. NFCU, has already acknowledged on record there is none, however, still states Joint Owners are not allowed to see private credit card accounts ( If NFCU is verbalizing it is wrong, I want to know where exactly on their by-laws/underwriting/rules that validates his ( NFCU XXXX - name, date XXXX XXXX on record ) verbal authority is true. ) XXXX. I want the domestic abuse to cease, and to make sure the XXXX XXXX " Voluntarily '' remove themselves from the XXXX Accounts. I have further details on how to address this portion myself. 

XXXX. I want a final and definitive answer on whether or not there is a breech of privacy that is obviously implied, inferred, and assumed after analyzing the self-authenticating evidence of deposits, and deposit history from that XXXX XXXX  Checking Account, reflecting amounts spent on my private credit card history.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation