Consumer complaint received 2025-09-23 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: FL

Complaint narrative:
XX/XX/year> I want specifically what you are doing to return my funds. It has been over 30 days and I keep getting a general response. Wheres my money? When will I get it? Dont respond with XXXX days. I want answers and my money back or I will have no choice and file an SEC Complaint. 
Thank you, XX/XX/year> Hi XXXX, My name is XXXX with Robinhood Support, and Ill be assisting you today. I understand you reached out regarding the remaining funds in your account. Im here to help clarify whats going on and work with you to find the best solution. 

I can certainly provide an update on the remaining funds being returned to their originating source. 

At this time, Robinhood is working directly with your bank to return deposited funds to their originating source. This takes an average of 30 days to resolve but could take up to 120 days depending on your bank, but we can assure you that we are working on getting the funds returned. 

Upon the completion of this process your Robinhood account will be scheduled for deactivation. 

Again, I apologize for any inconvenience this caused. If you have any additional questions, feel free to reach back out. 

Sincerely, XXXX Case ID : XXXX XX/XX/year> My bank has not heard anything from Robinhood. I want my account balance returned to me today. My next step is to call the police and contact the SEC complaint center. I need answers now and not a general we are working on it with your bank and takes 30 days but can be up to XXXX please specifically respond whats taking so long. 

Thank you, XX/XX/year> Hi XXXX, My name is XXXX with Robinhood Support, and Ill be assisting you today. I understand you reached out regarding the remaining funds in your account. Im here to help clarify whats going on and work with you to find the best solution. 

I can certainly provide an update on the remaining funds being returned to their originating source. 


At this time, Robinhood is working directly with your bank to return deposited funds to their originating source. This takes an average of 30 days to resolve but could take up to 120 days depending on your bank, but we can assure you that we are working on getting the funds returned.

Upon the completion of this process your Robinhood account will be scheduled for deactivation. 


Again, I apologize for any inconvenience this caused. If you have any additional questions, feel free to reach back out. 


Sincerely, XXXX XX/XX/year> Hi XXXX, This is XXXX from Robinhood XXXX. Thank you so much for your continued patiencewe truly understand how important this is and appreciate you bearing with us. 

Im happy to share an update on the return of your deposited funds. Were currently working through the most secure method available to reverse the funds back to their originating source. This process involves coordination with your financial institution and, while it typically resolves within 30 days, it can sometimes take up to 120 days depending on your banks processing timelineswhich would be XX/XX/year> at the latest. If the reversal is not completed or no response is received from your bank by this date, we will proceed with another method of disbursing the funds to you, if you are eligible to receive them. 

The timeline can be influenced by several factors outside of our direct control, which may limit how much were able to expedite the process. That said, were always happy to provide a status update if you check in, and well continue to monitor the process on your behalf.

Youre also welcome to reach out to your bank or financial institution directly. Please note that the reversal may be handled by a specialized internal team, so their general customer support may not have visibility but it may still be worth inquiring to potentially move things forward.

Once the reversal is complete, your Robinhood account will be scheduled for deactivation. 

We appreciate your understanding, and if you have any additional questions, feel free to reach back out at any time. 

Sincerely, XXXX Case ID : XXXX XX/XX/year> I have met with my bank and they have communicated with everything Robinhood needs of the banks part. You are intentionally delaying returning my funds and have a restriction placed on my account so that I can not withdrawal. Please remove the restriction because the money can only be sent to my linked bank account which is secure. I have a claim with the bank and they have now escalated this matter. Furthermore a formal complaint with the SEC is going to be filed if my funds are not returned promptly. Also the bank suggested we file a police report as well. I will need to know specifically what you are doing and have to do yet if anything. There is nothing more my bank is required to do for return of my funds. Please respond answering these questions specifically. My bank is not the problem. I Wil need a phone number that I can actually get through to a live person at Robinhood.

Company response to consumer: Closed with explanation