Consumer complaint received 2024-12-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : Dear XXXX XXXX XXXX XXXX , I am writing to reflect on my current situation, as I am presently hospitalized and undergoing treatment, including multiple surgeries. I seek clarification regarding the resolution of my account issues. I did not intend to establish a PayPal credit account ; rather, I was persuaded to do so, and it has since led to numerous complications, including ongoing instances of fraud. My email and bank accounts have been tampered with repeatedly.

I have taken the necessary steps to eliminate all associated personal information to prevent further unauthorized access while I address the issues related to identity theft.

The balance on the PayPal credit account, currently reflected as {$1200.00}, is not mine and requires immediate removal. I respectfully request the closure of this account. Furthermore, I wish to retain access to my original PayPal account, which I have maintained for several years without prior difficulties. I appreciate your attention to this matter. I have submitted multiple dispute letters as instructed, and it has now been well over 30 days without resolution. It is imperative that this issue is addressed and updated without further delay, as the current situation appears inequitable. Thank you for your cooperation.

Sincerely, XXXX XXXX From : XXXX XXXX XXXX Sent : Thursday, XX/XX/year> XXXX XXXX To : XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Subject : Fraudulent Activity on PayPal Credit Account Subject : Report of Fraudulent Activity on PayPal Credit Account To Whom It May Concern , I am writing to report multiple instances of fraudulent activities on my PayPal credit account. Despite my prior request to discontinue the PayPal credit feature while retaining my regular PayPal account, the issue persists. 

Due to health concerns and recent medical treatment, I am unable to communicate via telephone, so I am resorting to email for assistance. I have received notifications of unauthorized alterations to my account and have provided the details of these unauthorized transactions below.

Unauthorized access has been gained to my account, resulting in alterations to addresses and unauthorized use of my bank accounts, gift cards, and bank cards through PayPal credit. I urgently request the closure of the PayPal credit account to prevent further unauthorized activities.

I appreciate your prompt attention to this pressing matter and anticipate a swift resolution. While I was previously informed of the account closure, it appears that another account was established and utilized. It seems that an individual is tampering with the account details, alternating between addresses and emails to place orders. Kindly close the PayPal credit feature and clear the balance, as this account and balance do not pertain to me.

Thank you for your assistance. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX From : XXXX XXXX XXXX Sent : Wednesday, XX/XX/year> XXXXXXXX XXXX To : XXXX XXXX XXXX Subject : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation