Consumer complaint received 2024-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: Exeter Finance, LLC.
State: LA

Complaint narrative:
We have finished paying for our vehicle. We have paid over {$62000.00} for a {$36000.00} vehicle that was originally finance on XX/XX/XXXX. When our maturity date came on XX/XX/XXXX ; we were waiting for our XXXX XXXX. But was told that we owe another {$24000.00} ; for some kind of fictitous fees, Exeter stated. We told them that was against the law. We told Exeter that we have already paid for our vehicle and then some. 

We have contacted Exeter with no kind of resolution. We have contacted our XXXX office in XXXX ; they were no help ; We contacted our XXXX office this year in XXXX and they did nothing to check or XXXX Exeter. I did contact the XXXX office in Massachusetts and XXXX Delaware and explained my situation ; but because we live in Louisiana we have to go through our state XXXX XXXX and have them call. But our XXXX XXXX in Louisiana don't do anything for their consumers. 
I guess because we are XXXX people. We get Discriminated against alot. We need help. We consulted XXXX XXXX but they all said the Attorney General office suppose to help us. All we want is our XXXX XXXX. 


Exeter XXXX company was sued for the same thing they are doing to us. 

A lawsuit was filed against Exeter in XXXX of XXXX. In this lawsuit the plaintiff claimed that Exeter violated the Federal Trade Commission Act having to do with Fair Debt Collection Practices. XXXX XXXXXXXX XXXX {$5.00} XXXX for Consumers, State in Subprime Auto-loan Settlement Settlement to Provide Relief to Hundreds of Massachusetts Borrowers XXXX XXXX XXXX Attorney General and DELAWARE DEPARTMENT OF JUSTICE ATTORNEY GENERAL XXXX XXXX Attorney General XXXX XXXX XXXX XXXX chief lawyer and law enforcement XXXX of the XXXX of Massachusetts. 
This companys loans put car buyers in economic danger, Attorney General XXXX XXXX Massachusetts said. Todays settlement with Exeter provides XXXX XXXX XXXX in relief and repairs damaged credit. Our office will continue to investigate the subprime lenders, financiers, and securitizers, and protect consumers. 

Exeter facilitated the origination of Massachusetts auto loans that the company knew or should have known were unfair and in violation of the state Consumer Protection Law. Courts have held that lending is unlawful under the statute if lenders do not have a basis for believing that borrowers will be able to repay their loans in normal course. Exeter also allegedly mishandled servicing and collecting activities in violation of the Attorney Generals debt collection regulations. 

Car loans to consumers with poor credit, known as subprime auto loans, are often made through contracts signed at the car dealership, but the loans are funded by non-dealer financial institutions, like Exeter. As part of the funding process, these financial institutions securitize the loans, funding them by selling investment notes. 
Exeter Finance LLC, will pay more than {$5.00} XXXX for its role in allegedly financing unfair, subprime auto loans for car buyers. 

Exeter also allegedly mishandled servicing and collecting activities in violation of the Attorney Generals debt collection regulations.

Car loans to consumers with poor credit, known as subprime auto loans, are often made through contracts signed at the car dealership, but the loans are funded by non-dealer financial institutions, like Exeter ****All we want is our VEHICLE TITLE for our XXXX XXXX XXXX. 

****We will continue to file Complaints all the way to the White House/President/ on the news until we get our Vehicle Title. enough is enough ; this is so stressful. 
My XXXX XXXXXXXX XXXX XXXX  and my XXXX continues to act up. This is really bothering my health. We are so sick of the way we have been treated. No one is helping us the Even car dealerships are saying we have been violated ; there's no way that should happen... We have paid twice for one vehicle.

Company response to consumer: Closed with explanation