Consumer complaint received 2025-07-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
To Whom It May Concern, I am submitting this formal dispute regarding an auto loan with Capital One Auto Finance that is being reported inaccurately on my credit file. This complaint addresses three major issues : A disputed remaining balance of {$5100.00} The vehicle tied to the loan was stolen, resulting in a forced account closure My credit report reflects an incorrect closed date for the loan These combined issues are negatively impacting my credit and may represent violations of consumer reporting laws. 

Account Details : Creditor : Capital One Auto Finance Loan Type : Auto Loan Vehicle Info/ VIN : [ XXXX ] Reported Balance : {$5100.00} Date of Vehicle Theft : XXXX XXXX Account Status : Closed ( incorrectly dated ) Reported Closed Date : XXXX XXXX, XXXX  Actual Close Date ( approx. ) : [ Insert correct or approximate date ] Credit Bureaus Reporting : [ XXXX, XXXX, XXXX ] Account/Loan Number : [ Insert if known ] Issues Being Disputed : 1. Vehicle Theft and Disputed Balance The vehicle securing this loan was stolen and reported to law enforcement. 

Capital One was promptly notified, and an insurance claim was filed. 

Despite this, the account continues to show a balance of {$5100.00} which I dispute as : Unverified Potentially inflated Or legally uncollectible depending on any payout received. 

2. Inaccurate Closed Date My credit report reflects a closed date that is incorrect and inconsistent with the timeline of the theft and account resolution.

This misreporting skews the accounts age, potentially misclassifying its status or extending negative impact. 

3. No Explanation or Accounting Provided I have not received any clear documentation explaining how the remaining balance was calculated after the theft.

Theres no indication whether an insurance recovery was applied or how interest or fees were accrued post-theft. 

Legal Grounds Supporting My Dispute : I request immediate action under the following laws : Fair Credit Reporting Act ( FCRA ) : 611 ( 15 U.S. Code 1681i ) : Grants consumers the right to dispute inaccurate or incomplete data.

623 ( a ) ( 1 ) ( A ) : Information furnishers must not report data known to be inaccurate.

605 ( a ) : Inaccurate dates may extend negative reporting beyond allowed periods, violating the 7-year rule. 

FDCPA / Contractual Good Faith : If this balance was derived without fair insurance reconciliation, or from fees added after loss, it may violate unfair collection practices.

If insurance covered the loss, and the balance was not adjusted accordingly, continued reporting may amount to double recovery.

Resolution Requested : To resolve this matter fairly and in compliance with the law, I request : Immediate deletion of the account from all credit reporting agencies OR At a minimum : Update the account to reflect a {$0.00} balance Show the correct closed date consistent with the vehicle theft and insurance process Include the status : " Closed Vehicle Stolen, Insurance Claim Processed '' Provide a full breakdown of the balance, any recovery, and how {$5100.00} was determined post-loss Cease reporting and collection of this disputed amount unless verified and supported by written documentation My Information : Full Name : XXXX XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX FL XXXX Phone XXXX Email XXXX Date of Birth : XX/XX/XXXX Last 4 of XXXX Thank you for addressing this dispute. I expect this matter to be investigated under FCRA guidelines and corrected within 30 days. I appreciate your cooperation and look forward to a prompt resolution.

Company response to consumer: Closed with explanation