Consumer complaint received 2026-01-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Last year around XXXX and XX/XX/year> I've been renting cars from XXXX. I've always had problems with XXXX Wells Fargo never ever really never did anything more than half the time I'm always always having problems with XXXX and Wells Fargo. 
Wells Fargo in XXXX has the worst customer service unprofessional they allow people to charge unauthorized charges on the credit card which is really ridiculous XXXX consistently did that. 

Wells Fargo in XXXX is like the worst. I've been paying Wells Fargo on time for more than XXXX years I've not been able to work because I can't access a vehicle. For more than XXXX  years I've been paying them before COVID during COVID and after COVID they even reduce my credit line and I still making on time payments even paying off the credit card at times even the last dispute which involved XXXX illegally charging me these charges and I had to tow the vehicle to the airport because the vehicle broke down on me and I had to use the flex loan that they loan me to just rent the car because I didn't have a choice I had to get to work they didn't care even then they would not increase my credit line after all these years XXXX top of that you illegally charge my credit card and you somebody was illegally charging my credit card while I had the vehicle they kept trying to charge the card they did nothing about this. 

Even after showing them all the documentation sending them everything that they asked for. 
In XXXX of last year law office sir stopped me, he didn't ask any questions or anything he just asked for my information and I knew that I did n't drive or do anything wrong I was way below the speed limit and everything he came back and forth to my car twice asking questions. When he came back to my car a third time he told me that the vehicle is not registered. And I couldn't understand what he meant by that and he had to explain everything to me they don't give you any information or paperwork or print out showing you that from his system and database that it's the vehicle 's not registered. 

I used my Wells Fargo card to pay for a XXXX. The XXXX clearly showed that the vehicle I had been renting since XXXX XXXX is not registered to place it'll come up I play I paid for another VIN service same thing You can type in the VIN number but the plate number did not show and then I'll use some free services I think I found about XXXX other free services. Documented all this sent all of this to Wells Fargo they didn't do a XXXX thing they did nothing. In the past whenever I will call Wells Fargo I would give them all the information answer all their questions they have everything that they need and then somebody else calls me and have to start all over telling them everything from the beginning when. Every time I call someone with a foreign accent foreign voice would answer. I've already told them everything which doesn't make any XXXX sense like you have all the information you you documented everything the first time I called and you have everything that you need but now you're going to sit there and ask me all these questions which doesn't make any sense at all. 
There are times where when I was doing exchanges at the airport and where I was doing exchanges at office XXXX separate locations there are times where they were not able to give me a printout because the printer wasn't working.Good afternoon Also, for some reason they told me to create a second dispute and case. 
I even send a PDF explaining everything I've had lots of problems with Wells Fargo and XXXX in the past. Even after I submitted everything the lady sitting here asking me questions and I'm like you don't have to ask me the questions like you have everything that you need I gave you explanation of the PDF even the first time that I called I gave you everything that you needed then she tells me that out of everything that I sent her she decides to say that she can't open the XXXX PDF but you can open up everything else really. She told me to send it to another email address or resend everything or upload it to the portal but I clearly remember her telling me to just resend the XXXX PDF which didn't make any sense at all everything else is showing you that there is no plate number that the car is not registered. After I did that they still didn't do anything they declined the dispute. This is an incredibly serious offense and it's just amazing to me that they didn't do anything at all, You're defending and representing XXXX that's conducting illegal illegal business You have cars that aren't even registered that you're renting the people.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation