Consumer complaint received 2025-06-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Charged fees or interest you didn't expect — 
Company: AAA Auto Title Loans, LLC
State: AZ

Complaint narrative:
I want to express my full responsibility for repaying this loan, and I understand that some interest is involved. However, I've already paid back a total of {$13000.00} on a loan of {$8500.00} with {$4800.00} in interest. XXXX XXXX is now demanding that I repay a total of {$22000.00}. It's been almost XXXX years, and I am requesting the return of my title, as well as the reimbursement of the overpaid interest of {$4800.00}. I need this loan formally recognized as settled and want to reclaim my title. I'm compelled to write this complaint due to threats regarding my car, persistent calls about payments, and reminder emails. This looming debt has made finding housing extremely difficult. My research reveals that there are potentially excessive charges and collection fees associated with this loan. I also question why XXXX XXXX is allowed to charge up to 209 %. According to Arizona law, specifically { Interest on Auto Title Loans in Arizona }, the state limits the interest that can be charged for auto title loans under XXXX XXXX { G }. Depending on the loan amount, monthly finance rates range from 10 % to 17 %. It appears XXXX XXXX has exploited the XXXX rules to impose excessive interest. On XX/XX/XXXX, I took out a loan with XXXX XXXX for {$8500.00} and have diligently made payments. However, during a call in XX/XX/XXXX, a representative quoted my loan balance as over {$10000.00}. I was stunned to learn that the majority of my payments were going towards interest rather than reducing the principal. Despite maintaining regular payments, my situation has not improved. Upon requesting an itemized payment statement in XX/XX/XXXX, I found that my payments were causing me to miss rent payments, eventually leading to homelessness. After more than two years of searching for a solution, I discovered that AAA Auto Title Loans , LLC, doing business as XXXX XXXX, still holds my title, preventing me from updating my registration. Visiting multiple XXXX XXXX locations, I was only able to receive partial information. During one visit, a cashier confirmed that most of my payments were indeed going to interest. I have repeatedly requested an itemized statement from various representatives but have been told that only a manager can provide it. The situation has escalated, as I recently noticed discrepancies in the agreement they provided, indicating a loan amount of {$5000.00}, which I never signed for. This was shocking since my original loan was for {$8500.00}. After several visits, I finally received an itemized statement, which revealed that a significant portion of my payments consistently went towards interest rather than the principal balance. My loan amount has inexplicably increased from {$8500.00} to {$10000.00}. Additionally, they have added repeated repo charges totaling {$480.00}. I feel overwhelmed by the threats and constant communication regarding my alleged missed payments when Ive been making every effort to meet my obligations. I appreciate any assistance in resolving this matter and urge your prompt attention to my situation.

Company response to consumer: Closed with explanation