Consumer complaint received 2025-04-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: U.S. BANCORP
State: KS

Complaint narrative:
US Banks response to my CFPB # XXXX complaint is wrong. They assert that the interest on this loan was modified to a daily simple interest loan ( DSI ). This is patently false. Paragraph 3c of the modification agreement includes no such modification and clearly states that it would supersede any provision for simple interest. 

Furthermore, it states that {$5700.00} of my payments were applied to XXXX only. There is no provision in the modification agreement or in the original loan documents that provide for this. In the payment table that they provided it clearly shows that the total billed amount was {$190000.00} and that the total amount I paid was {$190000.00}, leaving me with excess payments of {$1000.00}. They also leave out the XXXX payment of {$2800.00}, which has me currently overpaid by {$3900.00}. Yes, I dont like the fact that it has taken years to fix this and that US Bank has behaved with a complete disregard for my interests. 

Our claims via CFPB # XXXX is still accurate and supported by US Banks own payment table. 

US Bank claimed/responded that we owed an additional {$6800.00} on our home mortgage in a letter dated XXXX in response to a complaint filed by us to the CFPB and the OCC, case # XXXX regarding this matter. US Bank provided a table detailing their findings. Their table clearly shows that the Total Billed Amount from US Bank was {$180000.00} and the Total Payment Amount was {$180000.00}. This shows an overpayment of XXXX by us, the borrower. It's important to point out that US Banks analysis was in error for the total amount they said we paid. Addidng the amounts of our payments they total {$180000.00}. That combined with the XXXX payment {$2700.00}, they omitted, comes to the total we actually paid of {$180000.00}. Their workpaper also shows the payment of all taxes and insurance. 

US Banks response to CFPB complaint # XXXX did not address my concerns whatsoever, they merely sent me volumes of pages of old statements and said they found the billing for principal, interest and escrow to be accurate. This is in violation of my mortgage documents which require a explanation of what the difference is which would require them to show what payments were missing or applied in a way that explains why although paid were not sufficient. My initial complaint is as follows : On XX/XX/XXXX I submitted information in answer to a default notice. Never receiving a response to that note I went to my local US Bank branch in XXXX XXXX XXXX  and met with XXXX XXXX, Client Relationship Manager NMLS # XXXX from XXXX and asked for assistance. She resubmitted the information I provided in response to that default notice. Never heard anything although, I was promised a response within the week. She has not returned any of my phone calls since then. To recap what I previously provided, I attached a reconciliation of the account I performed that shows the total payments made by me on the account, including confirmation numbers for each payment. It showed that three payments have been made in XXXX, 12 payments in XXXX, 12 payments in XXXX, 12 payments in XXXX, and 12 payments in XXXX. The information you provided me from XX/XX/XXXX states that Ive made payments, however, they have not satisfied the amount due. If you examine the note it is specific as to principle and interest, property taxes, and homeowners insurance. Ive detailed those amounts monthly in the reconciliation I provided. The information I provided, see attached US Bank Home Mortgage XXXX XXXX, shows that from XX/XX/XXXX through XX/XX/XXXX I paid {$120000.00} and that based on actual taxes and insurance escrowed, as well as principal and interest per the modification agreement, that {$120000.00} is what should have been owed. Much of the activity recorded by you and applied to my account differs greatly from the actual amounts based on the XXXX XXXX XXXX  per the note and differs from the actual amounts paid to the insurer and taxing authorities. In response to your most recent notice of default, I went ahead and did an audit of the information from my account which you provided in leu of the account audit I requested. The results of the audit I performed of your recorded activity on my account revealed 22 instances between XX/XX/XXXX and XX/XX/XXXX where there were errors in the XXXX XXXX XXXX recorded each month, varying from my mortgage contract. The XXXX XXXX XXXX  recorded by US Bank to my account were misstated by {$2600.00}. The audit of the account also revealed that from XX/XX/XXXX to XX/XX/XXXX the account was overbilled {$3500.00} for property taxes. These amounts represent combined errors totaling {$6100.00}. This amount is surprisingly close to the amount the bank has alleged I underpaid.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation