Consumer complaint received 2025-07-14 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Frequent or repeated calls
Company: Capio Partners, LLC
State: KS

Complaint narrative:
I received 3 calls today they all said XXXX  XXXX on my XXXX XXXX XXXX  caller I.D . for the company name from 3 different Kansas Numbers and when I answered the 3rd call it disconnected promptly at XXXXXXXX XXXX I then called it back at XXXXXXXX XXXX and spoke with a representative named XXXX with Capio XXXX I asked if they were from XXXX XXXXXXXX because they were calling me from XXXX and two other Kansas numbers XXXX advised me they were in Texas and their system uses different numbers depending on the person they're callings location, they do use spoof numbers, which when you call them back it connects you to their company, they also use and autodialer that will disconnect once they answer and force the person to call back... I asked what their company does and XXXX said they handle personal business matters, when I asked directly if this was a Collections concern or debt related and to send the verification letter to the address they had on file that I was not willing to provide because I wasn't sure they were legitimate the call was abruptly put on hold or transfered without warning and then the call disconnected and I was hung up on by Capio Partners LLC... I then called back at XXXXXXXX XXXX and asked to be transfered to a Supervisor directly and spoke with the Operations Manager XXXX who verified they routinely use auto dialer systems with spoofed local numbers from Kansas even though their from Texas. I point blank asked if it was in regards to a collections call or debt again and he said they only have to advise it is in regards to personal business matter even though I verified my name but was unwilling to verify my dob or address with anyone because I wasn't sure they were a legitimate company and felt they were using very unprofessional calling methods from spoofed numbers and autdialers and XXXX Said We're Capio Partners and I said that may be but on the caller I.D . from XXXX XXXX XXXX from all 3 numbers they called from today it is showing XXXX  XXXX, when I reiterated I am not verifying my personal information XXXX stated my DOB isn't Personal Information it is actually public information, I said Yes You're Right you could have looked that information up for me on the internet that you are giving me and that doesn't help to prove you're a legitimate company and you're unwilling to verify if you're calling me in regards to a debt or collection which your company is required to advise me of if I am explicitly asking I further reiterated my concerns with their calling tactics as they seemed to violate tcpa rules and guidelines for debt and collections calls by using spoofed fake number, disconnecting the calls from auto dialer to force people to call back is a very misleading and dishonest practice I verified their company location and requested them to once again quit calling me from spoofed numbers as this is not the first request I have made with this company to cease calls in this harassing manner especially 3 times in one day and 4 times within a 7 day time period

Company response to consumer: Closed with non-monetary relief