Consumer complaint received 2024-11-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TRUIST FINANCIAL CORPORATION
State: AZ

Complaint narrative:
Subject : Formal Request for Reconsideration of Account Closure and Legal Compliance Dear Truist Bank Customer Service, I am writing to formally address the recent closure of my checking account. I was informed that the account was closed due to suspected fraudulent activity. I firmly state that I have not engaged in any fraudulent behavior, and I respectfully request a review of this decision.

The closure of my account has caused me significant inconvenience and concern. I believe that this decision may not have adhered to proper procedures and could potentially violate several banking laws designed to protect customers in cases such as mine. I request th
at Truist Bank reconsider its decision, provide detailed reasoning for the closure, and ensure compliance with the following legal protections : 1. Fair Credit Reporting Act ( FCRA ) : If the closure of my account was based on information from my credit report, I am entitled to dispute any inaccurate or incomplete information. I request that Truist Bank provide any relevant details about the credit information used in this decision.

2. Federal Deposit Insurance Act ( FDIA ) : Banks are obligated to treat customers fairly and in accordance with their own terms and policies. I ask that Truist Bank demonstrate how its decision complies with these requirements and confirm that no discriminatory practices were involved.

3. Dodd-Frank Wall Street Reform and Consumer Protection Act : Under this act, banks are prohibited from engaging in unfair, deceptive, or abusive practices. Closing my account without sufficient evidence or explanation may constitute an unfair practice. I request a full review to ensure compliance.

4. Electronic Funds Transfer Act ( EFTA ) : If the account closure was related to disputed electronic transactions, this law requires a prompt investigation. I request a detailed report of any such transactions and the results of Truist Banks investigation.

5. Right to Financial Privacy Act ( RFPA ) : I also ask for confirmation that my financial data was handled properly and not shared with unauthorized parties during any fraud investigation.

6. Equal Credit Opportunity Act ( ECOA ) : Finally, if this decision was influenced by any discriminatory factors, I reserve the right to file a formal complaint with federal regulatory agencies.

Request for Resolution : 1. A detailed written explanation of the reasons for my account closure.

2. An opportunity to provide evidence to clear up any misunderstandings. 
XXXX. A thorough review of this matter, with consideration for reopening my account. 

If necessary, I am prepared to escalate this matter by filing complaints with the Federal Deposit Insurance Corporation ( FDIC ), and the Office of the Comptroller of the Currency ( OCC ).

I trust Truist Bank to uphold its commitment to fairness and transparency in this matter. Please contact me at XXXX or XXXX to discuss this further. 

Thank you for your attention, and I look forward to your prompt response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation