Consumer complaint received 2025-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Subject : Complaint Against Bank of America for XXXX Account XXXX XXXX XXXX XXXX XXXX To Whom It XXXX Concern, I am filing a formal complaint against Bank of America ( BoA ) regarding the sudden and unexplained closure of all my accounts, including my personal accounts, joint accounts, business accounts, credit cards, investment brokerage account, and safety deposit boxes. 
I have been a Bank of America customer since XXXX, maintaining a long-term banking relationship without major issues. Starting XX/XX/XXXX, I began receiving individual letters for each account closure, totaling more than 16 accounts, with one letter per account. When I contacted customer service, I was told that the closures were due to a " business decision '', with no further explanation provided.

________________________________________ I Did Not Involve in Any Crime, Fraud, or Money Laundering I want to make it explicitly clear that I have never been involved in any crime, fraud, or money laundering activities. 
I have not violated any terms or policies of Bank of America that would justify the closure of my accounts. 
Closing my accounts without explanation raises serious concerns about the fairness and legality of BoAs actions.

If there were any violations of BoAs policies, I should have been formally notified with clear explanations and given an opportunity to respond.

I believe that BoAs actions may constitute a violation of banking regulations and unfair treatment of a long-term customer. Additionally, BoA should be held responsible for any financial losses and damages caused by these abrupt account closures. 
________________________________________ Details of Fraud Incident XXXX XXXX XXXX  I believe that BoAs decision to close my accounts may be linked to a fraud incident that occurred between XX/XX/XXXX and XX/XX/XXXX, which raises serious concerns about internal security breaches at BoA : On XX/XX/XXXX, I initiated an ACH transfer for a vehicle purchase under my business account ( XXXX XXXX XXXX XXXX, account number : XXXX ). 
On XX/XX/XXXX, I received a phone call from someone claiming to be from BoAs fraud department. This individual had detailed knowledge of my recent transactions, which made them seem legitimate.

o They specifically asked me to verify a wire transfer of {$30000.00} and mentioned another wire transfer of {$160000.00} that was supposedly initiated. 
o I informed them that I did not authorize these transfers. 
Shortly after this call, a fraudulent wire transfer of {$120000.00} occurred from my other business account ( A XXXX XXXX, account number : XXXX ). 
o The {$120000.00} wire transfer was sent to an individual I do not know at XXXX XXXX  with the following details : Beneficiary Name : XXXX XXXX Beneficiary ID : XXXX ID : XXXX Description : XXXX o On XX/XX/XXXX, I immediately called XXXX XXXX  to report this transaction as fraudulent and requested them to stop the transfer. 
XXXX XXXX  informed me that they could not stop any wire transfers even if they were still processing, but they agreed to place a note in their system regarding the fraudulent nature of this transaction. 
In addition, another wire transfer of approximately {$40000.00} was attempted, but I was able to stop that transfer in time. 
________________________________________ Concerns of XXXX XXXX The fact that the caller knew such precise details about my transactions strongly suggests the possibility of an internal security breach or insider fraud within BoA. As a result : I suspect that someone within BoA may have unauthorized access to customer information, which could have enabled this fraud. 
Instead of assisting me in investigating the fraud, BoA chose to abruptly close all my accounts without providing any explanation. 
________________________________________ Investigation by XXXX XXXX XXXX XXXX XX/XX/XXXX I also discovered that my accounts were under investigation by an entity called XXXX XXXX XXXX XXXX XXXXXXXX '' on XX/XX/XXXX. 
This investigation was conducted without my knowledge, and I was not informed of the reasons or results. 
BoA appears to have made the decision to close all my accounts on either XX/XX/XXXX or XX/XX/XXXX based on this investigation, but I was never provided with any details or an opportunity to respond. 
I formally request the CFPB to help me obtain a detailed report of the findings by the XXXX XXXX XXXX XXXX and an explanation for the account closures. 
________________________________________ Unfair Treatment and Financial Responsibility of BoA I want to emphasize that I am the victim of fraud and have not committed any fraudulent activities or crimes. BoAs decision to close all my accounts has caused me significant financial hardship, including : Loss of access to personal, business, and joint funds.

Inability to access my credit card accounts, cashback rewards, and points. 
Disruption of financial obligations such as automatic payments, payroll, and vendor transactions.

Potential damage to my credit and financial standing.

If the closure of my accounts was indeed triggered by a fraud incident caused by BoAs internal security failures, I believe that BoA should be held financially responsible for all resulting losses and damages. 
________________________________________ Request for XXXX I request the CFPBs assistance in obtaining : XXXX. A detailed explanation from BoA regarding the specific reasons for my account closures. 
XXXX. A comprehensive investigation into whether this fraud incident resulted from an internal data breach or insider misconduct at BoA. 
XXXX. A review of the findings from the XXXX XXXX XXXX XXXX conducted on XX/XX/XXXX, including any records or risk assessments that led to the account closures. 
XXXX. Clarification on whether BoA has reported me to XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, or credit bureaus. 
XXXX. Restoration of my access to credit card cashback rewards, points, and any other funds or benefits that were abruptly terminated. 
XXXX. Compensation for any financial losses, inconvenience, and damages caused by BoAs actions if internal fraud is proven to be the cause.

________________________________________ Conclusion As a loyal BoA customer for nearly three decades, I find it highly unacceptable that my accounts were terminated without transparency and without allowing me to address any concerns. I urge the CFPB to investigate whether BoAs account closure process was justified and whether internal security failures at BoA contributed to the fraud incident.

I appreciate the CFPBs assistance in resolving this matter and look forward to your response. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief