Consumer complaint received 2024-04-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: PA

Complaint narrative:
It started XX/XX/XXXX I deposited my work check into Huntington I red the guidelines since it was past business days it said rounds would be available that coming Tuesday I was ok with that I had a few $ to hold me over come Tuesday night I received a email saying there a XXXX day hold on my deposit and when clear they let me know in which I started reaching out to bank Wednesday XXXX trying to understand I been with bank for XXXX yrs I pay day care I have to get back in fourth to work my son catch XXXX home no food so of course panic I called in XX/XX/XXXX first agent nice connected me to a XXXX that deals with deposit freeze her attitude was XXXX Im asking questions she acting like Im interrupting her day she provide no answer and was condescending at the end I said u dnt have to be a XXXX because im inquiring about my money like XXXX i XXXX my check it said nothing about a XXXX day hold unless fraud I been a customer no money was provided and im looking at my statement can see the deposit in green there subtract funds but money unavailable to me she says oh since you XXXX im closing down ur account I said ok fine wat about my money she hangs up I immediately call back XXXX agent nice so no problems I explain what happened they connected me to a supervisor I explain what happened including what I said she assured me my account was fine and explain the hold better i realize not nothing I can do I said ok i asked her bout my account closing she said everything was fine no to have no worries come Thursday I still receive no email saying my deposit cleared agent put me on hold for bout XXXX min comes back and say oh we gon na release the hold I say fine from XXXX my money finally available im using my card everything fine come XX/XX/XXXX I go to use my card around XXXX at work hungry card not working I go to XXXX machine not working so Im jus stuck I dnt get off til XXXX XXXX blowing up hunting I keep getting were unavailable after XXXX i go to hunting machine to withdraw it refused to give me $ so in the am XX/XX/XXXX also pay day ( which I should of received on Wednesday for 2 day early pay but didnt ) I go to branch to see whats going on Im informed they closing my account Im looking at my direct deposit in green but she said I can only take out XXXX cuz it wasnt cleared tho Im looking at the deposit in my account she said to come back in the am she be able to give me my money treating me like a criminal I asked for the number to report this they refused she said she could give me my money that Im looking at in my account but I say ok XX/XX/XXXX at XXXX I get a call from XXXX XXXX XXXX XXXX indicating they sent it back to my employer so here we are today XX/XX/XXXX my money nowhere to be found and Im supposed to just wait it hasnt been sent back to my employer its been XXXX business day plus the weekend where my money and how are the bank allow to play with people livelihood

Company response to consumer: Closed with non-monetary relief