Consumer complaint received 2024-12-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: GOLDMAN SACHS BANK USA
State: CO

Complaint narrative:
Complaint Title : Violations of 15 USC 1666b and 15 USC 1681 by Apple Card ( Goldman Sachs Bank ) and the Three Major Credit Bureaus Account in Question : Apple Card, issued by Goldman Sachs Bank USA Account Number : XXXX Complaint Details This complaint is filed against Apple Card ( Goldman Sachs Bank USA ) for violations of 15 USC 1666b, and against XXXX, XXXX, and XXXX for violations of 15 USC 1681 related to inaccuracies and discrepancies in their reporting of this account. Additionally, I demand that the credit bureaus provide documentation from Goldman Sachs Bank as part of their investigation results.

Violation 1 : Failure to Comply with 15 USC 1666b by Goldman Sachs Bank ( Apple Card ) Goldman Sachs Bank is reporting late payments on my account despite failing to send or deliver billing statements at least 21 days before the payment due date, as required under 15 USC 1666b.

This failure has directly resulted in inaccurate late payment reporting to the credit bureaus, which is both unlawful and misleading.

I demand that Goldman Sachs Bank : Provide written confirmation of their compliance ( or non-compliance ) with 15 USC 1666b, including : Their process for mailing billing statements.

Validation that billing statements were sent at least 21 days prior to the due date for each payment reported as late. 
Notify all three credit bureaus ( XXXX, XXXX, and XXXX ) to remove all reported late payments associated with this account due to non-compliance with 15 USC 1666b.

Violation 2 : Inaccuracies in Credit Reporting by XXXX, XXXX, and XXXX ( 15 USC 1681 ) The credit reports from XXXX, XXXX, and XXXX contain significant inaccuracies regarding this account, in violation of 15 USC 1681, which mandates maximum possible accuracy in consumer credit reporting. 

Specific Inaccuracies Identified : Discrepancies in Payment History Reporting : XXXX : Indicates on-time payments from XX/XX/XXXX through XX/XX/XXXX. 
XXXX and XXXX : Report on-time payments from XX/XX/XXXX through XX/XX/XXXX. 
These discrepancies in payment history reporting among the three credit bureaus highlight the unreliability and inaccuracy of the data being furnished. 
Experians Inaccuracies : XXXX reports the account as 150 days late in XX/XX/XXXX, even though the last status update listed in their own report is XX/XX/XXXX. 
The " Status '' line in XXXX report indicates the account is open with {$580.00} past due as of XX/XX/XXXX, yet the status updated date shows XX/XX/XXXX, demonstrating further inconsistencies. 
XXXX Incomplete Reporting : XXXX fails to list an account status for XX/XX/XXXX, leaving the reporting incomplete and misleading. 
Additional Requirement for Credit Bureaus : Verification of Compliance with 15 USC 1666b I demand that XXXX, XXXX, and XXXX : Obtain Written Verification from Goldman Sachs Bank : The credit bureaus must obtain documentation from Goldman Sachs Bank verifying their process for mailing billing statements. 
Specifically, the credit bureaus must validate whether Goldman Sachs Bank complied with 15 USC 1666b, which requires statements to be sent at least 21 days before the payment due date.

Provide Documentation to Me as Part of Investigation Results : Provide all documentation received from Goldman Sachs Bank during their investigation, including : Proof of the banks billing statement mailing process. 
Proof that statements were sent at least 21 days before the payment due date for each reported late payment. 
Include these documents in their final report to me as part of the resolution of this complaint. 
Confirm Investigation Results : Provide a written explanation of the steps taken to verify Goldman Sachs Bank 's compliance with 15 USC 1666b.

If compliance can not be verified, the credit bureaus must remove all late payment notations associated with this account.

Company response to consumer: Closed with non-monetary relief