Consumer complaint received 2024-02-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: OneMain Finance Corporation
State: OH

Complaint narrative:
Im writing this letter in response to the response that I received from the credit protection Bureau back in XXXXXXXX XXXX XXXX Id used my credit card to make some purchases on XXXX I made some purchases the orders Arrived damaged I contacted the merchant made arrangements to return the merchandise to the merchant accepted my return request sent me some codes to be able to send the merchandise back I took all the merchandise to XXXX XXXX XXXXe and sent everything back via XXXX merchant received the merchandise by the middle of XXXX yet refunds were never issued I started calling XXXXXXXX XXXX XXXX at the end of XXXX Im called them starting the XXXX of XXXX to get this issue resolved and file disputes I called in XXXX they told me everything was fine I sent over documentation I had faxed it over they said they were working on it then I called again on the XXXX of XXXX the XXXX of XXXX then I called on the XXXX the XXXX of XXXX the XXXX of XXXX and the XXXX of XXXX when I called on the XXXX of XXXX I was told that everything was fine they were working on this there was no need to worry nothing was wrong I called back on the XXXX I was told then that I was responsible for some of these charges I disagreed with it I explained the situation over again and I was told to resend documentation over which I did called on the XXXX to see if they got it which they did then I called in starting on XX/XX/XXXX XX/XX/XXXX XXXX XXXX and XXXX was told that they had all the documentation that they needed and everything was being worked on and it was fine and in the meantime I have not received any kind of monthly statement or any kind of correspondence on how these disputes are going from right way credit card the last document Presentation I received from them was in XXXX of XXXX finally called back after filing this complaint I heard from somebody in XXXX that said that they were working on it and they would respond accordingly then after not hearing anything I called on XX/XX/XXXX I got the run around spoke with five different people finally spoke with the lady named XXXX and she stated that all the charges except two had been taken off this account the and then she went back in to look and researched it more and she said I see that you did send that documentation in in a timely manner when I you were supposed to and she was going to go resubmit those disputes for {$140.00} and {$130.00} I called again on XX/XX/XXXX and at that time I got the total runaround and I was told that they couldnt that they couldnt remove late fees and you know that there was nothing that they can do and I get bounced from person to person and every person that I talked to gave me a different story nobody could give a straight answer I then spoke with somebody on XXXX the XXXX and was given an attitude by this lady and stated that they sent a 23 page rebuttal to the consumer report and that they were explaining why you know what the issue was and what the outcome of their investigation is theyre telling me that Im responsible for two charges now these two charges of {$140.00} & {$130.00} even if they added on a late fee do not act to add up to $ XXXX just no way that they do when I log into my XXXX account and log in online on the app thats what its telling me but I have not used this card except one purchase in XXXX which I paid in full the {$39.00} annual fee and then the rest were all XXXX charges which I returned all the merchandise so even if they gave me credit for everything minus these two charges and everything else was credited there should be no more than {$280.00} owed on this account not the {$670.00} that they're saying now I have contacted an attorney Im going to resubmit this again over to the credit protection Bureau to get something done because I submitted all the documentation including the two charges on here and the timely manner and these need to be removed from my account this balance needs to be XXXX and you have reported this to my credit card as to the credit Bureau and its affected me negatively on my credit report which isnt fair because I did what I was supposed to and I sent proper documentation you know and its not my fault that nobody there knows what theyre doing and you talk to five different people and get 5 different answers and Ive called a couple of different times left messages and so far nobodys called back and if this cant be taken done I will just have a lawyer right to a letter and we can settle it that way I really don't want to but you leave me no choice these charge these extra 2 charges need to need to be removed and what you're telling me they're there needs to be an inquiry done because there is a billing error somewhere because there's no way shape or form that i owe this if Ive received credit for all these charges except two and they're showing a balance of {$670.00} even with late fees. Card number XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation