Consumer complaint received 2024-06-24 00:00:00
Product: Money transfer, virtual currency, or money service — Foreign currency exchange
Issue: Problem with customer service — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
On XX/XX/year> we sent Bank of America 's CFO XXXX XXXX a Negotiable Instrument ( CERTIFIED MAIL WITH A RETURN SIGNATURE RECEIPT SHOWING PROOF THAT THE ITEM WAS DELIVERED AND SIGNED FOR ON XX/XX/year> ) to tender a debt obligation to a client of theirs. 

We understand that some companies are cautious in handling Negotiable Instruments since the COMPTROLLER OF THE CURRENCY issued a warning concerning these kinds of instruments, including pictures of the fraudulent Instruments for reference. However, we expected the BANK OF AMERICA to know the difference between a fraudulent Instrument and an instrument in harmony with UNITED NATIONS INTERNATIONAL BILLS OF EXCHANGE AND PROMISSORY NOTES ... AND WE EXPECTED BANK OF AMERICA TO BE FAMILIAR WITH PRIVATE BANKING ( XXXX XXXX XXXX, WHERE IT IS CLARIFIED THAT IT IS A COMMON LAW RIGHT TO ENGAGEIN BANKING WITH THE ABSENCE OF STATUTORY RESTRAINT ), AND WE EXPECTED BANK OF AMERICA TO BE FAMILIAR WITH THE LAWS REGARDING FEDERAL RESERVE NOTES ACCORDING TO ( 12 U.S.C. 411, BONDS, CERTIFICATES, FRN 'S, SILVER, GOLD, ETC. TO BE REDEEMED IN LAWFUL MONEY OR CREDITS THROUGH THE TREASURY ). AND WE EXPECTED BANK OF AMERICA TO BE FAMILIAR WITH UCC CONTRACT TRUST ACCOUNTS.

INFORMATION CONCERNING A UCC CONTRACT TRUST ACCOUNT CAN BE FOUND IN THE TREASURY 'S WEBSITE, IN THE FREEDOM OF INFORMATION ACT SECTION, REQUEST NUMBER XXXX. 

After waiting over a month for a reply, we reached out to the company again by a NOTICE OF HOLDER IN DUE COURSE politely stressing the urgency of our Negotiable Instrument to be handled in a timely manner to avoid damages to their client. We even sent a copy of what the COMPTROLLER OF THE CURRENCY calls a FRAUDULENT Instrument, to compare to our Instrument for their inspection and comparison. The most common FRAUDULENT INSTRUMENTS have ( RTN ) ROUTING NUMBERS on them, which DOES CREATE A FRAUDULENT INSTRUMENT. Our Instrument is PRIVATE, BACKED BY BONDS, CERTIFICATES, SILVER, GOLD, MATURED FEDERAL RESERVE NOTES, ETC. WHICH WE SEND TO THE TREASURY FOR MATURED VALUE, NOT THE FACE VALUE TRADITIONAL BANKS OFFER. 

We maintain records of every transaction that we've made redeeming FRN 'S, BONDS, CERTIFICATES, ETC. with the Treasury as proof and evidence if Civil Court is our source to remedy.

Again we sent off a NOTICE OF DISHONOR, BANKS LIABILITY TO CUSTOMERS FOR WRONGFUL DISHONOR, Mailed off CERTIFIED WITH A RETURNED SIGNATURE RECEIPT, XX/XX/year> XXXX was received and signed for XX/XX/year>. 

We have done everything we could to resolve the situation from going to Civil Court, but from our point of view, what Bank of America has done is similar to stealing, especially since the Instrument was meant to be property of the Treasury and included a postal money order for {$11.00} to pay for the delivery of our Negotiable Instrument to the Treasury. Fortunately, the serial number XXXX found on the postal money order can be tracked, and was sold by Bank of America without performing the obligation that was attached to the postal money order, WHICH IS SIMILAR TO STEALING. If an investigation or audit was performed, it is our belief that we would find that Bank of America also sold our Negotiable Instrument on a secondary market, profiting off their clients who were enduring hardships. 

We simply want our Instrument to be HONORED at this point since the list of damages they have done to their client is ever growing. 

Thank you for helping us settle this matter Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation