Consumer complaint received 2025-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Aqua Finance, Inc.
State: CA

Complaint narrative:
I was deceived by door to door salesman/dealers to buy XXXX XXXX XXXX XXXX and was told I needed to buy it on the spot to get the reduced " sales '' price, reduced interest rate, and a long warranty on the product. I had been preliminarily thinking about replacing the home water filtration systems at the time, when a sales person came to my door and told me that one of my neighbors had referred them to me about getting a water filtration system. Which I found out later, was not the truth. They also told me that they had a finance company to carry a loan for their product. I asked about interest rate that would be charged, but they never really came out to state what the rate was. I was and still am a senior citizen at the time, and was experiencing plumbing fixture erosion due to hard water damage, and it was getting difficult to pay for repairs. XXXX salespersons told me that this hard water damage would be eliminated once the XXXX XXXX XXXX XXXX had been installed, which it has not. Hence the reason I signed up. 

I started paying XXXX XXXX XXXX for the system at $ XXXX/month in XXXX. However, after about 6 months or so, I began to see that the principal on the loan was not going down much. In fact I have asked XXXX XXXX for a full accounting of payments made, how much of the payment went towards principal and interest, copy of the contract with my signature, etc. versus remaining balance by the month since inception of the loan, in the past six months or so, and they have not provided the information I specifically asked for. I have also had a couple of phone conversations with them, stating that I needed this information, and they've not replied. I started out with a loan of about {$11000.00} in XXXX, and realized that the current balance owed is around {$9200.00} as of XX/XX/XXXX. I've paid about {$5200.00} towards this loan from XXXX to XXXX. XXXX XXXX has told me over the phone that the balance owed includes {$20.00} for XXXX late payments, so the actual interest charged on this loan has to be excessively high! 

Over the past 2 months, I have been applying for a credit union loan to cover reroofing of my guest house, and have been denied financing due to in large part to the negative monthly credit report input made by XXXX XXXX XXXX. Further, I have recently found out that the FTC sued XXXX XXXX XXXX in XXXX and fined them over {$48.00} XXXX dollars ( to reimburse the people for their XXXX financing which I never received ) due to their own sales people/dealers deceiving people into buying this XXXX XXXX XXXX XXXX. ( FTC Court Case # XXXX Filed XXXX XXXXI have attached the 1st 2 pages of that lawsuit ), not to mention that their water filtration system does not do all of what XXXX XXXX dealers told me it would do. XXXX XXXX just started sending me monthly bills ( see copy attached ) a few months ago. 

I am requesting that the CFPB and FTC take immediate action to remove this XXXX XXXX account entirely from my credit reports with all credit bureau 's. This is not a legitimate debt and from it's inception has been fraudulent!

Company response to consumer: Closed with explanation