Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am filing this formal complaint to the Consumer Financial Protection Bureau ( CFPB ) regarding several fraudulent accounts appearing on my credit reports. These accounts were opened without my knowledge or consent while I was outside the country. I have made multiple attempts to resolve these issues directly with the creditors and the credit bureaus, but my efforts have been disregarded. I am requesting immediate CFPB intervention to enforce compliance with federal laws and to ensure the removal and blocking of these fraudulent accounts from my credit reports. 

Summary of Issues : The accounts listed below are fraudulent and were not opened by me. 

Creditors have failed to validate these accounts or provide the requested documentation as required by law. 

Credit reporting agencies have failed to investigate my disputes adequately and have not ensured maximum accuracy in reporting. 

The reporting and handling of these accounts violate multiple provisions of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and other federal regulations. 

Violations Cited : Failure to Notify : Creditors are required to provide written notification of debts within five days under 15 U.S.C. 1692g. This was not done for these accounts.

Failure to Ensure Accuracy : FCRA 607 ( b ) mandates maximum possible accuracy in credit reporting, which has not been upheld.

Failure to Investigate : FCRA 611 ( a ) ( 1 ) ( A ) requires credit bureaus to investigate disputes within 30 days. My disputes remain unresolved beyond the legal timeline.

Failure to Reinvestigate : Under FCRA 611 ( a ) ( 6 ), bureaus are required to reinvestigate if a dispute resolution is contested. This has been ignored.

Failure to Protect Personal Information : The Gramm-Leach-Bliley Act ( 15 U.S.C. 6801-6809 ) mandates safeguarding consumer data, which has evidently been compromised.

Identity Theft Protections Ignored : The Identity Theft and Assumption Deterrence Act ( 18 U.S.C. 1028 ) criminalizes identity theft, yet my concerns have been disregarded. 

Fraudulent Accounts and Violations : XXXX ( Account Number : XXXX ) : Charged-off account with discrepancies in payment status and open dates. 

XXXX ( Account Number : XXXX ) : Collection account with balance discrepancies and lack of validation. 

XXXX ( Account Number : XXXX ) : High credit amount discrepancies and conflicting open dates. 

XXXX ( Account Number : XXXX ) : Monthly payment discrepancies and lack of validation. 

XXXX  XXXX ( Account Number : XXXX ) : Balance discrepancies and failure to validate. 

XXXX XXXX ( Account Number : XXXX ) : Charged-off account with discrepancies in high credit amount and open dates. 

XXXX ( Account Number : XXXX ) : Payment status discrepancies and lack of notification. 
Additionally, fraudulent employer names and incorrect addresses, such as XXXX XXXX  XXXX XXXX, XXXX XXXX, CA XXXX and XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, CA XXXX, are associated with my reports. These are false and must be removed immediately. 
Demands : Immediate Removal and Blocking : Remove and block all fraudulent accounts, inquiries, and associated information from my credit reports as required under FCRA 605B.

Written Confirmation : Provide written confirmation of the removal and an updated copy of my credit report.

Compliance with Identity Theft Protections : Implement fraud alerts and provide resources in compliance with FTC guidelines under 15 U.S.C. 1681g ( e ).

Thorough Investigation : Conduct a comprehensive investigation into how these accounts were opened without my consent and provide findings in writing. 
I urge the CFPB to enforce compliance with federal laws and hold the involved parties accountable for their negligence and violations. These issues have caused significant harm to my credit and personal life, and I seek immediate resolution. 

Thank you for your prompt attention to this matter. I look forward to your swift response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation