Consumer complaint received 2017-04-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Don't agree with fees charged
Company: Nelnet, Inc.
State: AZ

Complaint narrative:
I went to  XXXX   XXXX  University between the years of  XXXX  -  XXXX  and when I got out I was served with  XXXX  different bills for payment. I later consolidated my loan with the advise of a representative that worked for on of the companies I made payments too. I was not taught about principle at a younger age and made my minimum payments for many years and then started to pay down the principle in early  XXXX  's. By this time my loan had been sold to  XXXX   XXXX  and by then I had paid it down ov er 11 000.00  dollars down in so many years for I was doing better work wise and could afford to. I then found hardship with the crash of the banks in late  XXXX  to  XXXX  and so on and could not afford minimum monthly payments. My balance was paid down from roughl y 28 000.00 to 17 000.00 wh ich shows on my credit report. So I tried to work with  XXXX  and they continued to rudely ask for repayment and I let them know that the company I worked for shut down and I am out of work and there were no jobs with in many miles radius in the  XXXX   XXXX  Area and I had to take a low paying service position in hospitality and could barley afford a place to live. I took years to bounce back for I had a car payment that I had to hold full coverage on and I was single living alone so another  XXXX  to  XXXX  dollars a month was a lot of money to me and  XXXX  continued to rudely treat me as I was not being honest so I had to stop taking calls from them. Latter I had to move back north to stay with family and started work at  XXXX   XXXX  as a   XXXX   XXXX   and I was contacted there by Nelnet. The Nelnet representative said that they were going to have my wages garnished if I did not sign with them for loan service but the loan was at a  XXXX   XXXX  balance and they added more to it. I complained and I wanted itemization of where these fee 's accumulated from and thought it was completely ludicrous how my balance could just be stipulated like this. My loan was then taken over by Navient and they in turn put  XXXX   XXXX  on my balance in less than 3 years and its now sitting at roughly  XXXX   XXXX  in balance that they say I owe or else. I can not fathom how this is right. I would greatly pay what I owe and understand its a business to loan but even a home foreclosure does not accrue interest like this? Normal debt gets charged off and there are penalties to be paid and I would be fine with this. I have paid a combination of combined interest cause I was never taught of principle at a younger age and I then paid into the principle a great deal and now I am being punished unfairly for th e US economic cr ash that happened and the student loan servicers taking full advantage of my hardship. I can not re pay  XXXX   XXXX  of interest thrown on top of my balance after paying it down  XXXX   XXXX  dollars and all the other interest I paid into it and to add did not write off in the early years. Again I can understand  3 maybe 4 thousand i n late fees accrued during the economic crash but  XXXX   XXXX , this is not right? I would think it could be placed on my public record and make it so that I could not extend credit til l re pay ment could be established but to make it so that I will never get out of this loan now for circumstances that I had no control over is not something I will pay for and I am seeking help from the CFPB to please get this under control. These servicers are preying on American people that have fallen into bad times like myself and I am reaching out whole heartedly for justice on these false fees and balance they say I owe. Thank you in advance for any representation I can get to stop this and get my life back on track from being scammed and manipulated by these servicers.

Company response to consumer: Closed with explanation