vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-04-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Early Warning Services, LLC
State: VA

Complaint narrative:
I am writing to formally express concerns regarding Zelle 's handling of disputes, particularly in light of the recent CFPB lawsuit highlighting significant issues with the platform. Despite using Zelle numerous times and reporting discrepancies, my financial institution and Zelle failed to investigate my claims adequately. They informed me that covering lost funds was impossible and that tracking these transactions was unfeasible. 
The CFPB 's findings indicate that Zelle has not only neglected to protect consumers but has also allowed repeat offenders to exploit the system, leaving users vulnerable to scams. This lack of accountability and transparency is unacceptable and raises serious concerns about consumer safety.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I HAVE BEEN AFFECTED OF XXXX  AND XXXX XXXXXXXX BREACH. PER 15 USC 1681 C-2 STATES EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION A CONSUMER REPORTING AGENCY SHALL BLOCK THE REPORTING OF ANY INFORMATION IN THE FILE OF A CONSUMER THAT THE CONSUMER IDENTIFIES AS INFORMATION THAT RESULTED FROM AN ALLEGED IDENTITY THEFT AND XXXX. 

Account Name XXXX XXXX XXXX XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX # XXXX - Date Opened XX/XX/XXXX Account Name : XXXXXXXX XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OR

Complaint narrative:
I received a letter on XX/XX/year> from Capital One, via the online app stating my accounts were closed due to fraud. 
I did not receive a paper letter or other notification of this. 

I noticed this today, XX/XX/year> and called the Capital One customer service for more information. They were only able to recite the letter line by line without further information. 

I explained that what I was seeing seemed like fraud because I do not know why, what they were explaining had happened. 

I asked to open a new account or receive a new card etc. The customer service rep was unable to help or provide information about that.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-04-27 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: FL

Complaint narrative:
I am filing this complaint against Aidvantage due to errors in my student loan account. I recently discovered that my sensitive and legally protected records were accessed and potentially shared without my consent. This includes but is not limited to : 1.My academic records and personally identifiable information ( PII ).

2.My Free Application for Federal Student Aid ( FAFSA ) data, including financial aid history and loan information.

3.My IRS tax transcripts, which were obtained and used without proper authorization.

These actions violate my rights under FERPA ( 20 U.S.C. 1232g ; 34 CFR Part 99 ), which grants me the right to control access to my educational records, as well as Title IV of the Higher Education Act, which governs the use and protection of federal student aid information. Furthermore, unauthorized access to my IRS tax data raises serious concerns regarding potential identity theft, fraud, and violations of federal data security standards.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I was alerted by my credit monitoring service that an unauthorized new credit card had been opened in my name on XX/XX/2025. I checked my credit report and there in fact was a new credit card account opened and reporting on my credit reports for a balance of {$380.00}. I have not authorized or applied for any new credit so im reporting it as identity theft and trying to have the account closed and removed from my credit report since i did not open this account. There are also XXXX unauthorized inquiries that need to be removed as i have not applied for any credit recently. 

I have filed an identity theft report and will be calling the creditor ( XXXX XXXX XXXX XXXX ) tomorrow morning ( XX/XX/2025 ) to also inform them of the identity theft and unauthorized opening of this account in my name.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
TRANSUNION IS USING MY CREDIT FILE IMPROPERLY AND WITHOUT MY CONSENT. IN XX/XX/year> I FILED COMPLAINT WITH CFPB BECAUSE TRANSUNION WAS ALLOWING XXXX XXXX XXXX - XXXX BALANCE AND XXXXXXXX XXXX BALANCE - XXXX BALANCE - TO REPORT ON MY CREDIT FILE WITHOUT MY PERMISSION OR KNOWLEDGE OF A LEGAL ACCOUNT. TRANSUNION REMOVED BOTH ACCOUNTS FROM CREDIT FILE BUT ON XXXX XXXX TRANSUNION ALLOWED A BREACH OF MY SECURITY AND IDENTITY WHEN THEY ALLOWED XXXX AND XXXX XXXX TO ACCESS MY CREDIT FILE AND ONCE AGAIN REPORTED AN ACCOUNT EVEN AFTER MY DISPUTES, ID THEFT REPORT, AND COMPLAINING TO THE CFPB!! MY INFORMATION WAS COMPROMISED IN THE XXXX  DATA BREACH. SINCE THEN I HAVE HAD ACCOUNTS APPEAR ON MY TRANSUNION CREDIT FILE WHICH I DID NOT GIVE PERMISSION TO TRANSUNION OR ACCOUNT HOLDERS TO APPEAR ON MY FILE OR HAVE ACCESS TO MY PERSONAL INFORMATION. TRANSUNION HAS REFUSED TO BLOCK THIS ITEM THAT I HAD REQUESTED TO BLOCK ON MULTIPLE OCCASIONS. I HAVE SENT TRANSUNION ALL SUPPORTING DOCUMENTATION BUT TRANSUNION IS MAKING DECISIONS ABOUT MY PERSONAL CREDIT FILE THAT I DO NOT CONSENT TO BY ALLOWING THESE COMPANIES TO KEEP REPORTING EVEN AFTER I REQUESTED ALL REPORTING CEASE BECAUSE OF IDENTITY THEFT. THE FOLLOWING ACCOUNT I AM NOT LIABLE FOR AND NEVER GAVE PERMISSION TO FURNISH THIS ACCOUNT WITH CREDITOR OR TRANSUNION : XXXX XXXX XXXX - XXXX XXXX!!!! AND XXXXXXXX XXXX - XXXX - AS IT APPEARS ON TRANSUNION CREDIT REPORT PLEASE BLOCK THIS ITEM AND ANY ACCOUNT AFFLIATED WITH THIS ACCOUNT HOLDER. I DID NOT GIVE PERMSSION TO ACCOUNT HOLDER TO FURNISH ACCOUNT OR ACCESS TRANSUNION CREDIT MY INFORMATION WAS COMPROMISED. I HAVE SENT TRANSUNION ALL SUPPORTING DOCUMENTATION BUT TRANSUNION IS MAKING DECISIONS ABOUT MY PERSONAL CREDIT FILE THAT I DO NOT CONSENT TO BY ALLOWING THESE COMPANIES TO KEEP REPORTING EVEN AFTER I REQUESTED ALL REPORTING CEASE BECAUSE OF IDENTITY THEFT. THE FOLLOWING ACCOUNT I AM NOT LIABLE FOR AND NEVER GAVE PERMISSION TO FURNISH THIS ACCOUNT WITH CREDITOR OR EQUIFAX : XXXX XXXX XXXX XXXX AS IT APPEARS ON XXXX CREDIT REPORT PLEASE BLOCK THIS ITEM AND ANY ACCOUNT AFFLIATED WITH THIS ACCOUNT HOLDER. I DID NOT GIVE PERMSSION TO ACCOUNT HOLDER TO FURNISH ACCOUNT OR ACCESS TRANSUNION CREDIT FILE. TRANSUNION HAS ALSO DENIED MY MULTIPLE REQUESTS FOR A METHOD OF VERIFICATION FOR THIS ITEM AND HAS ALSO DENIED MY MULTIPLE REQUESTS FOR A METHOD OF VERIFICATION FOR THIS ITEM PLEASE REMOVE ACCOUNT

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I HAVE BEEN AFFECTED OF XXXX  AND EQUIFAX DATA BREACH. PER 15 USC 1681 C-2 STATES EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION A CONSUMER REPORTING AGENCY SHALL BLOCK THE REPORTING OF ANY INFORMATION IN THE FILE OF A CONSUMER THAT THE CONSUMER IDENTIFIES AS INFORMATION THAT RESULTED FROM AN ALLEGED IDENTITY THEFT AND XXXX. 

Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX # XXXX * * XXXX XXXX XXXX XX/XX/XXXX UNAUTHORIZED INQUIRIES : XXXX XX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Report provided to employer without your written authorization
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
delete the accounts below XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
b'I HAVE BEEN AFFECTED OF XXXX AND EQUIFAX DATA BREACH . PER 15 USC 1681 C-2 STATES EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION A CONSUMER REPORTING AGENCY SHALL BLOCK THE REPORTING OF ANY INFORMATION IN THE FILE OF A CONSUMER THAT THE CONSUMER IDENTIFIES AS INFORMATION THAT RESULTED FROM AN ALLEGED IDENTITY THEFT AND XXXX  \n\nAccount Name: XXXX XXXX - Date OpenedXX/XX/XXXX\n\nAccount Name: XXXX XXXX XXXX XXXX - Date OpenedXX/XX/XXXX\n\nAccount Name: XXXX XXXX - Date Opened XX/XX/XXXX\n\nAccount Name: XXXX XXXX - Date Opened 07/22/2023\n\nAccount Name: XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX\n\nAccount Name: XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX\n\nAccount Name: XXXX XXXX - Date Opened XX/XX/XXXX\n\nUNAUTHORIZED INQUIRIES:XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Nelnet, Inc.
State: MI

Complaint narrative:
I sent a dispute settlement to all three credit bureaus over 30 days ago and still havent gotten a response. This is negligent and not in compliance with the law. Im asking for this to be looked into and handled.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I have a number of disputes with experian from 2022. Every time I would dispute an account it comes back VERIFIED. I know this credit bureau didn't properly investigate the accounts disputed which is why this would be my last time disputing the accounts in question that no other credit bureau is reporting on my credit report. This has been happening and its time for them to be exposed with their fake investigation and generic " VERIFIED " that is done by a computer and not with the merchants themselves. 

They have totally violated my rights as a consumer and the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
The account was charged off in XX/XX/year>, which is well within XXXX  days after becoming delinquent. According to federal regulations, open-end accounts like credit cards should be charged off after XXXX  days of delinquency. This premature charge-off resulted in inaccurate reporting on my credit report, causing harm to my credit score. 
Additionally, the delinquency history and charge-off dates are inconsistent, making it difficult to understand when this account truly went into default and when it was officially charged off.I have attempted to resolve this directly with TD Bank and XXXX credit bureaus without success. I am requesting CFPBs assistance in investigating this matter and ensuring the incorrect charge-off is either removed or corrected to meet federal standards. 

Attached are the relevant documents, including a copy of my credit report, proof of my identity, and proof of my address. 

Thank you for your assistance in this matter. I look forward to a prompt resolution.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I HAVE BEEN AFFECTED OF XXXX AND EQUIFAX DATA BREACH. PER 15 USC 1681 C-2 STATES EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION A CONSUMER REPORTING AGENCY SHALL BLOCK THE REPORTING OF ANY INFORMATION IN THE FILE OF A CONSUMER THAT THE CONSUMER IDENTIFIES AS INFORMATION THAT RESULTED FROM AN ALLEGED IDENTITY THEFT AND TRAFFICKING. 

Account Name : XXXX XXXX XXXX XXXX XXXX XXXX  - Date Opened XX/XX/XXXX Account Name : DEPTEDXXXX # XXXX - Date Opened XX/XX/XXXX Account Name : DEPTEDXXXX # XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX # XXXX - Date Opened XXXX/XXXX/XXXX UNAUTHORIZED INQUIRIES : XXXX XXXX XX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Unexpected or other fees — 
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Problem regarding a mortgage payment I made to XXXX XXXX Bank for {$5500.00} on XX/XX/year>, through the Chase mobile app. The payment was not received by my mortgage bank until XX/XX/XXXX, resulting in a {$190.00} late fee charged by them. According to their policy, this fee is applied only when payments are received after the XXXX of the month. 

On XX/XX/XXXX, I spoke with XXXX of XXXX representatives from XXXXXXXX XXXX. to XXXXXXXX XXXX., but no explanation was provided for the delay. I have been paying my mortgage the same wayusing the XXXX app on my phonefor the past XXXX  years, typically around the XXXX or earlier each month, and have never encountered this issue. 

I find it extremely troubling that an electronic payment would take XXXX  days to reach its destination, and I have received no justification from Chase. 

Most importantly, is to clarify if Chase will take responsibility for the delay and reimburse the {$190.00} late fee charged by my mortgage bank. 

I look forward to your prompt response and resolution.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: VYSTAR CREDIT UNION
State: FL

Complaint narrative:
It has been over a month that I have been waiting for {$2000.00} to be refunded back go my checking acct from principal mortgage loan. I made {$1000.00} payment to XXXX  in XXXX but once learned there is no shortage XXXX  I requested to refund that back to my checking. Instead deposited {$1000.00} to principal without my request and permission. And transferred another {$1000.00} to principal so now {$2000.00} put in principal without my authorization or request. I visited branch, called multiple times and sent multiple requests to deposit return my {$2000.00} funds from principal to checking because i never requested for principal payments. They just ignored to make the correction and now i am in financial distress still waiting to get {$2000.00} back to checking. I have not heard from vystar since last call they transferred me 4 times and last person just disconnected the calls which was days ago. 

I am not sure why they are not correcting my account and return my funds. I requested to speak to a manager just placed on hold and call got disconnected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I HAVE BEEN AFFECTED OF XXXX  AND EQUIFAX DATA BREACH. PER 15 USC 1681 C-2 STATES EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION A CONSUMER REPORTING AGENCY SHALL BLOCK THE REPORTING OF ANY INFORMATION IN THE FILE OF A CONSUMER THAT THE CONSUMER IDENTIFIES AS INFORMATION THAT RESULTED FROM AN ALLEGED IDENTITY THEFT AND XXXX. 

Account Name : DEPT OF EDUCATIONXXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX # XXXX XXXX XXXX Opened XX/XX/XXXX Account Name : XXXX # XXXX - XXXX Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX # XXXX XXXX XXXX Opened XX/XX/XXXX Account Name : XXXX XXXXXXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX - Date Opened XX/XX/XXXX Account Name : XXXX XXXX XXXXXXXX - Date Opened XX/XX/XXXX Account Name : XXXXXXXX XXXX XXXX - Date Opened XX/XX/XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX of birth XX/XX/XXXX contexts of complaint : This CFPB complaint has been filled to request pursuant to FCRA XXXX that you the XXXX XXXX EQUIFAX AND XXXX credit reporting agencies block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent inaccurate and false information consists of a personal credit card account opened at XXXX XXXXXXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX balance {$610.00} this account has resulted in several fraudulent late payments and charge off and fraudulent collections appearing on my consumer FICO. I've attached the copy of the identity theft affidavit as proof from the US Federal Trade commission that all of the aforementioned accounts, collections and hard inquiries appearing on my consumer credit report maintained by you were not opened, made or initiated by me and instead they are a result of identity theft and fraud

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-04-27 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: AMERICAN EXPRESS COMPANY
State: AL

Complaint narrative:
On XX/XX/year> my husband and I were bumped from a XXXX flight which was overbooked. We were each offered a {$500.00} gift card of our choosing. We asked if it could be used for XXXX flights and were advised if we choose a Visa, XXXX, Amex card, these forms of payments are treated just like a regular XXXX  and can be used anywhere the XXXX  is taken .. We opted for Amex XXXX. While we were at the XXXX gate, the agent sent our confirmation emails to ensure we received the gift card offer. We did, selected the card, and activated them asap. i have tried to use the cards to book flights, card is declined. XXXX advised to purchase XXXX gift cards with the AMEX and try that way. Cards were declined. AMEX stated XXXX is adding pre-authorization charges which make the purchase exceed the total amount, or the billing address doesn't match, etc. Spent XXXX hours with XXXX only to be transferred to " XXXX a Corporate Customer Service Supervisor '' who after XXXX more minutes tells me he can't help because he doesn't handle these types of issues & will have to transfer me back..... but wait for my inconvenience of being incorrectly transferred he will be issuing me a {$75.00} XXXX, which I probably can't use! Back to Amex I go, and guess what, they are not able to assist. We were provided XXXX {$500.00} Amex gift cards to use towards future flights, neither of which we can use. Why would XXXX offer gift cards that they know won't work for future flights? I have tried online, calling and visiting the airport for in-person help. We were taken advantage of, ill-advised, or simply can not get any assistance. I have attached the almost comical communication which is still in progress as I type this complaint.

Company response to consumer: Closed with explanation