Consumer complaint received 2024-04-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Can't stop withdrawals from your bank account — 
Company: Moneytree Inc
State: CA

Complaint narrative:
Moneytree has attempted to debit my account 22 times since XX/XX/2024 for a loan taken out on XX/XX/2024, please see attached loan agreement. I recently lost my employment. I have attempted to contact them and they do not offer any type of plan. They have contacted me by phone from three different numbers. Please see attached screenshots. I feel like I am being harassed and would like it to stop.

Per Fair Debt Collection Practices Act, section 806. Harassment or abuse part 5, Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. Being contacted more than once in a day, is harassment. I was contacted a minimum of once to a maximum of three times in one day, a total of 9 times over 5 days ( XXXX calls, XXXX call, XXXX calls, XXXX calls, & XXXX call ). 
Per fair collection practices, they are only allowed to attempt 2 debits before needing further consent to debit accounts again. They attempted to debit my account 2 times a day for 10 days and 1 time each for 2 days totaling 22 times in 12 days. Please see the below transaction information for each attempt. 
XXXX. Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXXXXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/20XXXX XXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/202XXXX XXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX  Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/XXXX XXXX XXXX XXXX  XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/202XXXX XXXX XXXX XXXXXXXX XXXX. Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/20XXXX XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXXXXXX XXXX XXXXXXXX XXXX. Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXX  XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/20XXXX XXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/20XXXX XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/202XXXX XXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXXXXXX XXXX  XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/XXXX XXXX XXXX XXXX  XXXX. Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXXXXXX XXXX XXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/202XXXX XXXX XXXX XXXXXXXX XXXX XXXX Your card was declined A transaction made using your XXXX XXXX XXXX XXXX was declined. 
Declined due to insufficient funds. 
Transaction amount XXXX USD Located at Moneytree XXXX in XXXX UNITED STATES Date XX/XX/2024 XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation