Consumer complaint received 2025-04-04 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: ME

Complaint narrative:
Urgent : Unjust Denial of Financial Services and Discriminatory Treatment - XXXX XXXX To Whom It May Concern, I am writing to express my profound dissatisfaction and to demand immediate action regarding the discriminatory and unjust treatment I have received from Bank of America and XXXX XXXX. As a full-time working mother of four children, residing in XXXX, Maine, and employed in XXXX, I have been subjected to a series of punitive actions that are not only unwarranted but also significantly detrimental to my family 's financial stability. 

In XX/XX/XXXX, following the birth of my fourth child and during my maternity leave, I was laid off. Subsequently, I accepted a position as Chief of Staff at a Maine-based edible manufacturing facility within the states legal cannabis industry. This employment triggered a series of retaliatory financial actions by Bank of America. 

Specifically, I was denied my fourth child 's XXXX XXXX for their XXXX account, a benefit my other three children received without issue. Shortly thereafter, my Bank of America credit cards were abruptly canceled, and all my accounts were closed without prior warning or justification beyond a vague reference to the bank 's right to terminate business at any time. This action culminated in the forced liquidation of my children 's existing XXXX accounts, totaling {$60000.00}, under threat of severe tax penalties. We were given a mere 60 days to transfer these funds, a process complicated by Bank of America 's refusal to accept transfers into accounts under my husband 's name. 

Despite leaving my position in the cannabis industry in XX/XX/XXXX and maintaining stable employment at a publicly traded company with Merrill Lynch XXXX and stock options, I am now being denied the ability to open new XXXX accounts for my children with XXXX XXXX. This denial, confirmed by Financial Solutions Advisor XXXX XXXX ( XXXX ID XXXX ), is based solely on the bank 's previous decision to sever our relationship, effectively penalizing me for past employment that is no longer relevant. 

This is not only unfair but blatantly discriminatory. I am being punished for a career choice I made over a year ago, a choice that is no longer applicable. The fact that I am now being denied access to essential financial tools, including the state-matched XXXX XXXX only available through Merrill Lynch , is unacceptable.

I demand an immediate reversal of this decision. I insist on speaking with a senior representative who can address this egregious situation. I am entitled to fair and equitable treatment, and I will not tolerate being penalized for past employment, especially when I am now a client through my current employer. 

This situation requires your urgent attention and resolution. I expect a prompt response and a concrete plan to rectify this injustice. 

Sincerely, XXXX XXXX XXXX : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief