Consumer complaint received 2025-03-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: NV

Complaint narrative:
Notice to Principals is Notice to Agents, Notice to Agents is Notice to Principals To Whom It Concerns for dispute resolution, XXXX for {$4000.00} at XXXX XXXX  Business Triple cash for XXXX XXXX XXXX for {$4000.00} XXXX XXXX XXXX  Business Tripple cash for XXXX XXXX XXXX XXXX XXXX for {$1000.00} XXXX XXXX XXXX XXXX XXXXXXXX for National Event Series Pursuant to XXXX and XXXX XXXX Codes 13.5 Misrepresentation. This code applies when the goods or services were not as advertised or described, leading to the cardholder feeling deceived. 13.3 Services Not As Described, this code is used when the received goods or services do not match the agreed-upon terms or quality. 13.1 Services Not Received. This code is applicable when the cardholder did not receive the goods or services they paid for. According to XXXX 's terms of service, XXXX encourages merchants to maintain high ethical standards and comply with XXXX 's rules and regulations. I am politely requesting these charges be disputed. I am requesting a full reversal of the misrepresented transactions. The Merchant has stopped communicating with me and makes no effort to provide services to me. XXXX have sided with me and I trust U.S. Bank will align with me. Thank you for your continued service and dedication to protecting customers. 

I am requesting claims and defenses under Federal law 15 USC 1666i. This section specifies the cardholder 's liability is the value of the disputed transactions when the issuer is notified. Regulation Z, specifically 1026.12 of the TILA contains special credit card provisions that limit my liability. According to California Financial Code Section 2102, 17000 and Federal law principles. I reserve the right to refund. Consumers should be protected from financial loss and harmful transactions. In fact, the Fair Credit Billing Act safeguards consumers from fraud or charges on their credit card accounts. I am requesting a reversal of multiple transactions due to material misrepresentation perpetrated by the merchant. I hereby notify the card issuer and representative investigating the case, that I am withholding payment on the disputed charge ( s ). However, to be a loyal consumer I will continue the minimum payments under duress and fear that withheld payments will negatively impact to my credit report and reputation.

I am burdened by financial and emotional distress as a result of XXXX XXXX deceptive practices. I am seeking justice and restitution for the damages incurred. Please grant me a reversal of transactions for my peace of mind and financial stability. My signature is not valid for any agreement with XXXX XXXX because I received no benefit and am a victim of unethical business practices. Please altruistically consider my circumstances. Your assistance is appreciated. 

Additionally, XXXX XXXX advertisements do not follow FTC requirements. The FTC requires that any ad claiming a specific income amount or financial results must also disclose : The number of previous purchasers who earned the claimed income. The percentage of previous purchasers who earned the claimed income. It is important to bear in mind that disclaimers are not always effective and are not a defense if the net impression is still misleading. The FTC has determined that the following acts and practices are deceptive or unfair, and unlawful under Section 5 of the FTC Act : Misrepresenting that purchasing a money-making opportunity is risk-free or involves little risk. Falsely claiming an endorsement by a third party ; misrepresenting that an endorser is an actual user, a current user, or a recent user ; misrepresenting that an endorsement represents the experience, views, or opinions of users or purported users ; using an endorsement to make deceptive performance claims; failing to disclose an unexpected material connection with an endorser ; and misrepresenting that the experience of endorsers represents consumers typical or ordinary experience. Note that positive consumer reviews are a type of endorsement, so such reviews can be unlawful, e.g., when they are fake or when a material connection is not adequately disclosed. It is an unfair or deceptive trade practice for an advertiser to use testimonials to make unsubstantiated or otherwise deceptive performance claims even if such testimonials are genuine. It is an unfair or deceptive trade practice to fail to disclose a connection between an endorser and the seller of an advertised product or service if such a connection might materially affect the weight or credibility of the endorsement and if the connection would not be reasonably expected by consumers. It is an unfair or deceptive trade practice to misrepresent explicitly or implicitly through the use of testimonials that the experience described by endorsers of a product or service represents the typical or ordinary experience of users of the product or service. 
I reject all types of solicitation offers from XXXX XXXX, I cancel all contracts without prejudice and without recourse. 
I object to the criminality that XXXX, perpetrated by misrepresenting financial advisement, currency lending offers, and money-making opportunities as beneficial to clients ' financial well-being. 
I object to the unlawful behavior perpetrated by XXXX by violating the following consumer protection codes : electronic solicitor code 4719.01, signed written confirmation of sales code 4719.07, Investment Advisers Act ( IAA ), Section 5 of the FTC Act, and California Corporations Code Section 17150. 
Key Laws Enforced by the CFPB Regarding Credit Repair : Credit Repair Organizations Act ( CROA ) : This law prohibits credit repair companies from charging upfront fees for services. They can only be paid after they have successfully achieved the promised results. 
Telemarketing Sales Rule : This rule prohibits telemarketers from making false or misleading claims about their services, including credit repair. 
The Truth in Lending Act ( TILA ) : This law governs the disclosure of credit terms to consumers, ensuring they understand the costs and terms of borrowing. While not directly about credit repair, it plays a role in protecting consumers from misleading information related to credit.

The Fair Credit Reporting Act ( FCRA ) : This law governs how credit reporting agencies collect, use, and disclose consumer information. It provides consumers with rights to access their credit reports, dispute inaccuracies, and place certain restrictions on the use of their information. 
CROA ( Credit Repair Organizations Act ) : Primarily focuses on prohibiting upfront fees for credit repair services and ensuring consumers are not misled about the ability of credit repair companies to remove legitimate negative information from their credit reports. 15 U.S.C. 1679b : Prohibits credit repair organizations from charging fees before they have performed the promised services. 15 U.S.C. 1679f : Provides for civil penalties for violations of the Act.

CFPB ( Consumer Financial Protection Bureau ) : Broadly oversees consumer financial products and services, including credit repair. Enforces a wide range of consumer financial laws, including CROA, TILA, and the FCRA. Dodd-Frank Wall Street Reform and Consumer Protection Act ( 12 U.S.C. 5481 et seq. ) created the CFPB and outlines its authority and responsibilities.CFPB v. XXXX XXXX and CreditRepair.com The CFPB reached a legal agreement with XXXX XXXX, XXXX XXXX, and their parent companies. The company engaged unfair acts and practices in violation of the Consumer Financial Protection Act of 2010 and the Telemarketing Sales Rule. XXXX XXXX and XXXX are two of the countrys largest credit repair companiescompanies that promise to fix or to improve peoples credit. The court concluded that the companies broke the law by illegally charging upfront fees and engaging in deceptive, bait-and-switch advertising for credit repair services in violation of the Consumer Financial Protection Act of 2010 and the Telemarketing Sales Rule. Victims in this matter made a payment to XXXX XXXX  or CreditRepair.com for XXXX XXXX XXXX purchased between XX/XX/XXXX and XX/XX/XXXX after being subject to telemarketing regarding XXXX XXXX XXXX XXXX. Alternatively, consumers may also have made a payment to XXXX XXXX  or XXXX between XX/XX/XXXX, and XX/XX/XXXX, after being live-transferred to XXXXXXXX XXXX or XXXX by one of their marketing affiliates that the CFPB alleged were engaged in deceptive marketing. 
TILA ( Truth in Lending Act ) : Focuses on the disclosure of credit terms to consumers, ensuring they understand the costs and terms of borrowing.

FCRA ( Fair Credit Reporting Act ) : Governs how credit reporting agencies collect, use, and disclose consumer information, providing consumers with rights to access their credit reports, dispute inaccuracies, and place certain restrictions on the use of their information. 
Telemarketing Sales Rule : Prohibits deceptive and abusive telemarketing practices, including those related to credit repair services.

California State Rules : Include various laws and regulations specific to California that aim to protect consumers from unfair or deceptive business practices, including those related to credit repair.

Deceptive marketing practices can have serious legal implications. They violate federal and state consumer protection laws. By misleading consumers and inducing them into unfair contracts, these practices harm consumers and undermine fair market practices. 
The following sections of the Uniform Commercial Code can be applied to consumer transactions, and consumer protection laws often provide additional protections, such as specific disclosure requirements, cooling-off periods, and remedies for deceptive practices.

UCC 2-313 : Express Warranties : This section deals with express warranties, which are created by a seller 's affirmations of fact or promises about the goods. This can be relevant to consumer protection laws, as deceptive advertising or false promises can be considered a breach of express warranty.

XXXX XXXX money-making opportunities, financial advice, fraudulent application funding, and prejudiced credit repair scheme used deceptive business practices to influence my decision-making process. His contract and practice is not lawful. 
UCC 2-302 : Unconscionable Contract or Clause This section allows courts to refuse to enforce or limit the application of unconscionable contract terms. This can be particularly relevant in consumer contracts where there may be a significant imbalance of bargaining power between the parties.

XXXX XXXX money-making opportunities, financial advice, and credit stacking scheme contract portray a significant imbalance of bargaining power between us there for is unconscionable. Because the contract is meant to scare me from disputing my charge under duress and fear of financial harm. 
UCC 2-315 : Implied Warranty of Fitness for a Particular Purpose : This section implies a warranty that services are fit for a particular purpose if the seller knows of the buyer 's specific needs.

XXXX XXXX money-making opportunity, financial advice, and unethical business scheme did not benefit me. He perpetrated application fraud and identity theft deceit. 
This can be relevant to consumer protection laws, as it can protect consumers from purchasing services that are not suitable for their intended use. 
XXXX XXXX XXXX XXXX XXXX XXXX owned and operated by XXXX XXXX, publicly advertises to be, a credit company with a 99.9 % success rate and offers loans ranging from {$100000.00} to {$500000.00} at 0 % interest for two years. Unlike most other credit repair firms, the turnaround time is quick. XXXX XXXX primary intention is personal gain, rather than for the benefit of his clients. The deceptive nature of this transaction was further exacerbated by XXXX XXXX use of clickbait advertising and his failure to disclose material information, including the significant risks associated with the perpetrating of application fraud and federal perjury. By withholding crucial information and making misleading claims, XXXX XXXX engaged in fraudulent misrepresentation and unconscionable behavior. Unfortunately, I was never permitted to join their lifetime access paid members area which enticed me to further contract with XXXX XXXX. I did not know XXXX would make false identity theft claims with commercial banks, credit card issuesthe FTC, and CFPB which violated their terms of service, to influence my financial reputation and credit report. I did not consent for XXXX to perpetrate application fraud with commercial banks, credit XXXX, and other financial institutions to deceive the financial institution into extending credit lines not fit for my income level and credit profile. XXXX XXXX omitted material facts to induce me to enter into an unethical contract. I have suffered the closure and decrease of revolving credit because of XXXX XXXX negligence and unethical business practices. There are multiple public forums and negative reviews dedicated to warning unsuspecting victims about XXXX misleading business practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation