Consumer complaint received 2025-10-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: ALLY FINANCIAL INC.
State: OR

Complaint narrative:
There has been a lot of discovery since reviewing previous emails. Please review the following : This complaint is connected to my existing CFPB case against XXXX XXXX XXXX XXXX XXXX ( case number XXXX ). Ally Financial is the lender/ assignee on that same predatory contract. 

After reviewing my records, I realized the dealership had me sign all retail installment paperwork on XX/XX/XXXX, but I did not receive the vehicle until XX/XX/XXXX. During that time, I was repeatedly told the deal was still pending bank funding and verification. Despite that, Ally lists the contract date as XX/XX/XXXX and began charging interest before I ever took possession of the car. This delayed funding, coupled with the premature contract execution, constitutes an unfair or deceptive financing practice and has caused me financial harm. 

The following will be emailed to Ally Executive branch : Subject : Formal Review Request Contract Irregularities and Funding Delay ( Account # XXXX ) Dear Ally Executive Resolutions Team, My name is XXXX XXXX, and I am requesting a formal review of the retail installment contract associated with my XXXX XXXX XXXX ( XXXX : XXXX ). The originating dealership is XXXX XXXX XXXX XXXX XXXX of XXXX, Oregon. 



After reviewing my records, I discovered a significant inconsistency in the timeline and execution of this loan. According to both the contract and XXXX XXXX, the contract date is listed as XX/XX/XXXX, with the first payment due XX/XX/XXXX. However, I did not take possession of the vehicle until XX/XX/XXXX, nearly two weeks after signing. 



During that time, I was repeatedly told by the dealership that the transaction had not yet been funded and that they were still awaiting verification from Ally. I have attached text correspondence with the dealership confirming that funding was still pending and that they advised me not to secure insurance until the deal was finalized. 



Despite this delay, Allys system began accruing interest from XX/XX/XXXX, meaning I was charged finance costs on a vehicle I did not yet possess. This discrepancy appears to violate federal Truth in Lending Act ( TILA ) provisions and Oregon consumer finance law, which require the contract date and delivery date to accurately reflect when credit is actually extended. 



I request that Ally : Review the contract and funding timeline with XXXX XXXX XXXX XXXX XXXX to verify when the vehicle was delivered and the loan was funded. 

Adjust the interest accrual and payment schedule to reflect the actual funding/delivery date ( XX/XX/XXXX ). 

Investigate whether the dealerships conduct and funding delay were compliant with Allys dealer participation and underwriting guidelines. 



Please confirm receipt of this message and provide me with a written response or escalation contact for your compliance department. I am happy to provide documentation, including dealership text messages and the contract, to assist in your review. 



Thank you for your time and attention to this matter. 



Sincerely,

Company response to consumer: Closed with monetary relief