Consumer complaint received 2026-05-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: ALLY FINANCIAL INC.
State: MI

Complaint narrative:
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX XXXX Date : XX/XX/XXXX Ally Financial Inc . XXXX XXXX Department XXXX XXXX XXXX Department XXXX. XXXX XXXX XXXXXXXX XXXX XXXXXXXX RE : FORMAL DEMAND FOR IMMEDIATE REMOVAL OF FALSE DEROGATORY CREDIT REPORTING XXXX XXXX XXXX Total Loss / GAP Claim Resolution To Whom It May Concern, This letter serves as a formal dispute, demand for immediate correction, and notice regarding the false and highly damaging derogatory reporting Ally Financial has furnished to all three major credit bureaus concerning my XXXX XXXX XXXX account. The reporting by Ally Financial is outrageous, inaccurate, and entirely unacceptable under the circumstances surrounding this account. Following the total loss of my vehicle, XXXX XXXX issued payment directly to Ally Financial in the amount of approximately {$36000.00}. The remaining balance was to be satisfied through the GAP insurance coverage I purchased specifically for this exact type of situation. The GAP insurance payment in the amount of {$17000.00} was issued on XX/XX/XXXX. Ally Financial received and processed that payment on or about XX/XX/XXXX. Despite receiving the GAP payment, Ally Financial proceeded on XX/XX/XXXX to furnish derogatory and delinquent reporting to XXXX XXXX and XXXX stating that my account was delinquent. There is absolutely no justification for Ally Financial to report this account negatively after : XXXX XXXX had already paid the primary insurance proceeds directly to Ally Financial GAP insurance issued the remaining payment Ally Financial received the GAP payment on or about XX/XX/XXXX The account was actively being resolved through the total loss and GAP claims process As a direct result of Ally Financials actions, my credit score dropped by nearly XXXX points, causing substantial and unwarranted damage to my creditworthiness and financial standing. This conduct demonstrates an alarming failure to accurately report account information and raises serious concerns regarding Ally Financials compliance with the Fair Credit Reporting Act ( FCRA ), including but not limited to : Furnishing inaccurate information to consumer reporting agencies Reporting misleading account status information Failure to conduct a reasonable investigation Failure to ensure maximum possible accuracy of reported information There was no legitimate basis for Ally Financial to characterize this account as delinquent after receipt of the GAP insurance funds. The fact that Ally Financial waited until XX/XX/XXXX nearly three weeks after receiving the GAP payment to place derogatory reporting on my credit file is completely indefensible. I am demanding the following immediately : Immediate deletion and removal of all derogatory reporting associated with this account from XXXX XXXX, and XXXX Immediate correction of the account status to reflect accurate information Written confirmation that Ally Financial has notified all three credit bureaus to permanently remove the derogatory reporting A complete written explanation as to why Ally Financial reported this account delinquent after receiving the GAP insurance payment A full accounting of the account balance history and payment application history Immediate executive-level review of this matter Please be advised that I am simultaneously filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ), the Michigan Department of Insurance and Financial Services ( DIFS ), and any other applicable state and federal regulatory agencies regarding Ally Financials handling of this account and the severe damage caused to my credit profile. I will also preserve all rights available to me under federal and state law relating to inaccurate credit reporting and damages resulting from Ally Financials conduct. I expect immediate corrective action and written confirmation that this derogatory reporting has been removed from all three credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief