Consumer complaint received 2025-02-06 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRANSWORLD SYSTEMS INC
State: IA

Complaint narrative:
I was renting an apartment for 5 months at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IA XXXX. XXXX XXXX  The problems started when I had a water leak in the living room floor. I sent emails with photos indicating the problem and they only came to vacuum up the water and the entire carpet was left wet because it was a carpet floor. On several occasions I asked them to fix the problem with the water since it was a big problem and as the months went by the water leak only got worse. And on all occasions they could not fix the problem, the only thing they did was vacuum up the water and leave me some fans. The environment was humid all the time and you had to use air fresheners because of the smell of the wet carpet, it was really a big problem. 

On another occasion, the sink and dishwasher became clogged and everything filled with water, the whole kitchen filled with water. The problem was the dishwasher, which was not working properly. 

On another occasion, the sink and dishwasher got blocked and everything filled up with water, the whole kitchen filled up with water. The problem was the dishwasher, which didn't work properly. It took them about a week to fix the problem. Several of my things got wet, I lost several things, and in the kitchen, several pieces of furniture and the floor got wet. 

I was upset by the lack of maintenance of the apartment and because they couldn't fix the problem with the water leak on the living room floor. I decided to leave the apartment a month before the end of the contract. I was really fed up with the terrible condition of the apartment. I had to put up with this problem with the water leak in the living room for approximately 4 months. I started to have health problems due to the poor condition of the apartment since I have allergy problems. And after several months of putting up with this situation, I sent them an ultimatum to solve the problem. And the solution was to sign a new contract for 1 year in another of their apartments, which I definitely couldn't do in order to put up with such terrible service. For that reason, I decided to leave a month before the end of the contract ; I couldn't stand the poor conditions of the apartment anymore. 

I tried to talk to them at the XXXX XXXXXXXX XXXX XXXX But for more than a month they did not open the office, I had to leave the keys in the door since they did not open their offices for a long time. I received some calls from a person charging me a sum of money for damages in the apartment but I do not understand English very well and on top of that the people who called me were from XXXX which for me was more difficult to understand the accent. I could not really communicate with them. 

As time went by, they sent this account to collections and I was never able to dispute that the damages to the apartment were due to negligence and poor maintenance on the part of the owner. I found out that the account was sent to collections after my credit score was reviewed. I called the company in charge of my account. This company has service in XXXX and they told me that all they do is collect and that they can't help me with anything else. But they never sent me any document with information about the debt or anything else. They are just charging me without giving me the opportunity to review the case. 

They never called me to check the apartment with the manager. The offices did not answer and when they did, they did not want to help me or even listen to me. 

They are charging me for the replacement of the carpet when on many occasions an email was sent to indicate this problem and in several months they could not fix it. They are charging me for a bad smell due to animal urine, which I previously mentioned that this problem was there all the time due to the water leak, and I do not have dogs since I am allergic to dogs and I can do some tests if necessary to prove that I am allergic to dogs and other things. That was the final reason for leaving a month early because I could not stand the bad smell and humidity of the apartment any longer. 

They are charging me for various damages in the apartment for which they gave me a document to validate these charges, which the document is not visible at all. Also, my mistake was not taking photos the day I moved into that apartment since it is a really old apartment and they are charging me for several things that were really in bad condition at the beginning.

Company response to consumer: Closed with explanation