Consumer complaint received 2025-03-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.

Complaint narrative:
am a non XXXX citizen who worked and live in XXXX long time ago, but am stilll going back and forth to your country every year for touristic reasons. Therefore opened up a bank acoount and gave my social sec number to the bank representetive. 

realized last year that my personal information was stolen due to the data breach. 
Due to this theft, the hackers changed my maling address, email address and also phone number in credit agencies and also get accesed to my bank. They applied a credit card behalf of me and spent XXXX USD and paid some of this debt with my fund which was ready to use in my chechig account ( XXXX USD ). 
I called the fraud department of the bank, and they removed the credit card file right away from my account. they said they will investigate the issue. 
Currentlly the fake credit card is removed from my bank and also my credit is increased backed to the original numbers. But have XXXX major problems right now ; XXXX. The bank is not depositing back my XXXX usd which was my total fund in my checking account. It used to as a partial payment for the fake credit card. so am a victim of the Bank. 
2. my cerdit report run by Experian which see it from my online banking system shows my personal information incorecttlly. ( Especially the addresses and also my employee name ( Which do not have an employee in XXXX currentlly, beacause am living in my home country XXXX since XXXX. 

reached Equifax on XX/XX/XXXX and explained the situation, but unfortunetelly they couldnt veriy my identitiy, beacause the account was opened by someone else and the security questions are not the ones created. So failed to prove my id. Then they told me to mail all my information to Equifax. ( I did that .... ) have sent all the documents, ssn copy, old usa driving lcience, old w-2 form, current passport, current Turkish D, Current Driving Licience, my diploma from XXXX university XXXX XXXX XXXX ) but did not receive any response. I am attaching the mailing tracking number so that you can see actually sent all the files above. 

I reached XXXX yesterday to demand credit freeze, and credit report. They said they will respond me back in XXXX business days. 

I reached Experian but not communicate well, so the phone was directed to some parts which is not related with my issue. 

I filled a form out in late XXXX in identitytheft.gov, but this report was only a guidence what need to do, then the form was expeired. 

wrote to Equifax data breach department, they emailed me back and responded but no actions happened. 

Also submit a complaint to my bank XXXX XXXX. because they have not credit back my XXXX USD. the case number for that complaint is XXXX Therefore, do not know what to do, the only think mght do is to change my SSN. 
So will be traveling to XXXX next week, and had an appointment with XXXX of the local SSN Agent so will explain my situtation and hope they will change my Social... 

I am complaining in this letter to all credit agencies contacted, because they do not act and change my personal information, so am concerned about the future frauds. need them to verify me and solve this problem.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation