Consumer complaint received 2025-01-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Between XX/XX/year> and XX/XX/year>, Bank of America allowed a fraudulent Checking and Savings account to be applied for online from an Identity Thief. During this online application it appears that Bank of America, Accepted the application and must have sent an email to someone else 's email address because I never received a single email about an application. Nor about accounts being opened in my name without my permission. Bank of America did not call to verify who was applying for the account, If they had done so they would have learned that It was not me applying for the accounts. These accounts were opened as a result of Identity Theft. A Bank of America Advantage Checking account and Bank of America Advantage Savings account. During the time these account 's were opened I did not learn these accounts had been opened in my name until XX/XX/year>. I did not register for online banking, and I did not register for XXXX with their company at any point in time. I never received a debit card for these accounts. During the time these accounts were opened they sent a debit card supposedly, and it must have been stolen from the mail because I never received it. I did not register for online banking, and I did not register for XXXX nor wire transfers with their company. During the time these accounts were opened Bank of America stole thousands of dollars from me. Bank of America states a deposit was submitted on XX/XX/year> for the amount of {$4500.00} Cash. Bank of America From Card Number ending in XXXX. Which Bank of America should have credited to the account, and when I advised I was a victim of Identity Theft. Bank of America should have refunded this amount. Bank of America proceeded to allow withdrawals in the amount of {$1500.00} ( XXXX XXXX XXXX ) Unauthorized. A Withdrawal at their branch on XX/XX/year> for {$1600.00}. On XX/XX/year> A Withdrawal at their branch for {$1700.00} XXXX XXXX XXXX XXXX, XXXXXXXX XXXX. Again, Not my withdrawal. I did not receive any funds from these transactions. A Withdrawal in their branch on XX/XX/year> for the amount of {$2100.00} at their branch XXXX XXXX XXXX XXXX, XXXXXXXX XXXX. Which I did not authorize. I did not receive funds from this transaction. Account ending in XXXX. A Withdrawal on XX/XX/year> for {$2000.00} from Account ending in XXXX. Which I did not authorize at their branch on XXXX XXXX XXXX XXXX, XXXXXXXX XXXX. I did not receive funds from this transaction. A Withdrawal from their branch on XXXX XXXX XXXX XXXX XXXXXXXX XXXX on XX/XX/year> for {$2600.00} from account ending in XXXX Which I did not authorize, I did not receive any funds or monetary benefits from this transaction. A Failed deposit in the amount of {$4000.00} Which they stole. On their ATM With a debit card that I never received, but Bank of America advised a deposit was made in error and stated they would refund this amount which I never received credit for. Bank of America Allowed several thousands of dollars worth of transactions to a XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. I have never obtained their debit cards ending in XXXX or XXXX. All transactions to XXXX XXXXXXXX XXXX XXXX, And to XXXXXXXX XXXX XXXX are and were fraudulent. I did not sign any contract with these merchants, I did not authorize any purchases with these merchants. I did not receive any monetary benefits from these merchants which are illegal online XXXX merchants. Lastly a withdrawal on XX/XX/year> for {$1800.00} from their ATM ID XXXX. Which I did not conduct with card ending in XXXX. I did not receive any funds from this transaction. I did not receive any monetary benefits from this transaction. I did not conduct any of these transactions. My Drivers license was stolen. This account was opened as a result of identity fraud. I did not sign any account applications. I fully believe all of the charges on the account are fraudulent. Not to mention the fact that Bank of America stole my XXXX retirement check. I have filed a forgery claim for the check. I did not deposit this check into Bank of America. The check was mailed to me and signed for by a XXXX. I do not know a XXXX. I have never known a XXXX. I have already filed a police report, and Identity Theft Affidavit. At this time, I believe Bank of America authorized this account application without my permission. I believe Bank of America which has been fined several times for violating consumer protection laws has not conducted a proper investigation. I advised Bank of America that I am a victim of Identity Theft, and Bank of America told me I am a liar and denied my claim, Instead of actually investigating. Which is why I am submitting a complaint. It is crazy how it has to come down to me filing a complaint with the CFPB For Violations that should have been resolved many months ago. Bank of America is opening accounts in customers names without their permission, and Bank of America is refusing to investigate fraud. I believe their is a consumer victims fund, and I believe that Bank of America is Violating Regulation E. I would like for the CFPB To review my complaint and assist with gathering a resolution. Bank of America has not provided a single statement from these accounts after I asked several times, and Bank of America has not provided a single piece of documentation. Now Bank of America is stating I owe them $ XXXX when in fact I do not owe them a single dollar. Bank of America owes me a refund. Bank of America also needs to provide a refund to the State of Texas for the unauthorized stolen and forged XXXX Check that they deposited with a forged signature and without my consent. The State of Texas Comptroller has sent a request, and Is awaiting on Bank of America to send the funds back. Also known as a Chargeback.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief