Consumer complaint received 2024-02-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: REGIONS FINANCIAL CORPORATION
State: TN

Complaint narrative:
Regions bank XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX, XXXX XXXX I've have asked to stop continuously blocking use of my social security funds for fraud purposes they say when no fraud is in progress at the time they have blocked usage period even Sunday with no way to talk to Regions about this fraud that their " computer '' has made with the assumption fraud is happening which is when I'm legally using my card my self to buy medical supplies and food, I'm retired on social security I've been with Regions bank since 2010 and never had these issues at all, it's like the bank is harassing and abusing me by illegally for no reason at all in the middle of my shopping blocking the payment that I've rung up and paying for and the payment now was declined when it was ok just 5min before, the bank says it's the computer that monitors all cards for fraud on customers debit cards, well Regions after the card just paid for some groceries, now thinks it's fraud when it's not even close to being fraud, now this has been happening to often I feel it's harassment and elderly abuse I haven't had fraud on my account which by what has been going on by the Regions bank the info being used to do the fraud from XXXX XXXX I or Regions bank would be able to access the info used to get the amount that was a fraud charge that Regions said shut down my card use and my card was no longer useable a new card was needed for under {$8.00} the disabled my card permanently and that {$8.00} made in 4 separate smaller charge attempts by using the last 4 numbers of the only Regions acct that I have and a tracking # Regions told me which I never new was do able then the constant wanting verification from Regions started at first it was no biggie once a month maybe then it got way to persistent of being verified and I tried to get that alert remove because I kept proving it was always me using the card, i said enough is enough if I see in correct charges I will ring regions phone off the hook also I lock my debt card when not using it and unlock it when I use it with Regions/lock it apt so that I or any one can t spend XXXX XXXX  off my account unless I unlock it.all Regions has to do is STOP harassing me and asking while I'm trying to pay for groceries and medical supplies, it's abuse and a XXXX that's got XXXX it's way to much continuous abuse I've asked them so many times to please stop the verification on me when there's no fraud really happening for my debit card is locked till I need to use it, when I'm finish before I leave XXXX I lock it .so Regions bank has no right if no fraud has been proved at all and I am daily checking for charges on my only acct were fraud charges or not .really I just want the verified monitoring that Regions say is done by a computer and that they have no way of stopping it from happing which I'm sure that's a lie that easy to see it s a lie, please have Regions stop trying to contact me if it's me using my card or not I can see Regions having me verified if there was fraud charges made that I didn't do, but there haven't been fraud charges made in over a year the XXXX XXXX fraud made were never posted to my account at all so assuming fraud that aren't true isn't enough proof that fraud has taken place period.note the {$600.00} withdrawal limit is per day note : the pictures sent shows one receipt says my withdrawal limit for that day has been reach which wasn't true at all {$5.00} was all I spent before I went ta a ATM at XXXX XXXX XXXX XXXX  to XXXX cash so my card wouldn't get blocked but I was declined the screen on the ATM said try another way so I touched withdraw again and put {$200.00} in and it gave me {$200.00} when {$600.00} per day was allowed Region kept trying make excuses for the problem I kept experiencing way to many times on my new card after the bank discontinued the card before this one because of the fraud charge of 4 small charges that didn't exceed {$8.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation