Consumer complaint received 2025-02-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: TRUIST FINANCIAL CORPORATION
State: NJ

Complaint narrative:
Subject : Formal Complaint Against Truist Bank for Unjustified Credit Card Closure and Consumer Rights Violations To Whom It May Concern, I am filing this formal complaint against Truist Bank regarding the unjustified closure of my personal credit card account ending in XXXX. The banks actions have not only negatively impacted my financial standing but have also violated multiple consumer protection laws.

Nature of the Dispute Truist Bank approved my credit card, permitted transactions, but then repeatedly blocked my account without cause. Eventually, they closed the account while falsely labeling it as fraudulent, providing no valid explanation despite my numerous attempts to verify my transactions. I have made multiple phone calls, submitted all requested documents, and yet, Truist has failed to provide any evidence to justify this closure. 
Additionally, I have attempted multiple times to make a payment on the account before the due date of XX/XX/year>, but Truist has refused to accept my payments online, by phone, or through any other means. 

I filed a complaint with Truist Bank and was assigned a client advocate, XXXX ( phone : XXXX ). On XX/XX/year>, I spoke with XXXX, who contacted the account takeover department. We were informed that my account was closed under fraud without any further explanation. Despite my repeated efforts to obtain clarity and verify my account, Truist has refused to provide a valid reason or allow me to rectify any alleged issues. 

Consumer Protection Violations XXXX actions violate multiple federal consumer protection laws, including : 1. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 o If Truist reported my account as fraudulent to credit bureaus without evidence, it constitutes false reporting.

o I demand an immediate review and correction of any inaccurate credit reports related to this matter.

2. Fair Credit Billing Act ( FCBA ) 15 U.S.C. 1666 o Under the FCBA, I have the right to dispute unfair billing practices, including wrongful account closures.

o Truists failure to provide a proper written explanation violates my rights under the FCBA. 
XXXX. Equal Credit Opportunity Act ( ECOA ) 15 U.S.C. 1691 o The ECOA mandates that financial institutions provide written explanations for adverse credit decisions.

o Truists failure to provide written notice regarding the account closure and fraudulent labeling violates Regulation B ( 12 C.F.R. 1002.9 ).

4. Truth in Lending Act ( TILA ) & Regulation Z o Regulation Z requires banks to engage in fair and transparent lending practices.

o Approving my credit card, then blocking and closing it under false fraud claims, is deceptive and violates TILA.

5. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) 12 U.S.C. 5531 o Wrongfully labeling my account as fraud and closing it without valid justification is an abusive financial practice under UDAAP laws.

6. Breach of Contract & Bad Faith Banking o If my cardholder agreement does not permit Truist to arbitrarily close my account under false fraud claims, this constitutes a breach of contract. 
o Deliberately misrepresenting my account as fraudulent without evidence is an act of bad faith banking.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation