Consumer complaint received 2024-08-03 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: SYNCHRONY FINANCIAL
State: ID

Complaint narrative:
I have previous complaints regarding synchrony bank. They keep lowering my card limits after I get my credit card utilization under 40 % and then it shows my utilization back up in the 90 % range and my credit score drops. They did it again with my Discount Tire Card in XXXX and my score dropped 47 points. I owed {$620.00} and my limit was {$1700.00} ... ..they dropped it down to {$650.00} and my utilization was in the XXXX again. So I paid it off and requested them to report the XXXX balance and they wouldn't. I disputed it on my credit report and I received a notification stating it was correct and it stays even though I provided my statement showing a XXXX balance. AND the only reason I even got the card is because it was a XXXX XXXX interest if you paid within the promotional period. 

They stated the credit card utilizations were too high... .yeah... ..they keep on making my cards that way. So after my credit dropped XXXX points and they wouldn't report my card at XXXX percent, I just received another letter. Now they just lowered my limit on my PayPal line of credit and guess what ... ... my utilization is now back up in the XXXX for that card also and my score went down another XXXX points. I don't even see how this is fair AT ALL. I pay my cards down and then I am punished. This is actually costing me money and I am trying to purchase a home and now I am not going to be able to because of the utilization and my score. 

I have attached all the letters I have received since XXXX. 

I received my approval for my Discount Tire Card in XXXX for {$1700.00} and I have attached my credit report showing my score on XX/XX/XXXX. My score was lower when they approved me for {$1700.00} and higher when I got it to under 40 % utilization and they lowered my limit. Yet in the letter that is XXXX of the things that helped in their decision, the fact my score was too low. 

On XX/XX/year> I received my letter to lower my Synchrony Lowe 's card. The reasons they listed on this letter were ridiculous. I made payments more than the minimum amount several times. There were months there was nothing on the card because I didn't use it. Then I was using the promotional time with no interest. The the one that says The number of months since this account was opened is too low. What does that even mean?? I am being punished because I didn't open it sooner? Also interesting, This letter also says my score is XXXX yet this one says the date they pulled the credit was XX/XX/year>. 

On XX/XX/year> I received a letter because my dog was in the hospital and I requested to up my Synchrony Care Credit limit because she needed XXXX. The letter I received stated the same reasons ... ... no real estate loans, too many card with high balances compared to the limits ( thank you synchrony ). Interesting AGAIN ... ... my credit score is a XXXX on this letter as well, but the date for this credit report is XX/XX/year>. 

On the letter dated XX/XX/year> from Synchrony to lower my Discount Tire card it says my score was ... .you guessed it... XXXX and they are using a credit report from XX/XX/year>. 

Then on XX/XX/year>, I received my letter from Synchrony to lower my PayPal line of credit from {$2400.00} to {$2000.00}. My balance is {$1900.00}, so I am back up to 97 % utilization. Same exact reasons on the letter...... No Open Real Estate Loans, too many high balances to credit limits ( again, thank you Synchrony ). And wouldn't you know it ... ... it says Your Credit Score : XXXX Date : XX/XX/year>. 

So they are just using the same exact letter and changing the dates they send it. They are going back and using previous credit reports from XXXX to lower my limits in XXXX and XXXX?????/ ( but I doubt that because I have all my credit reports for those days and those are not my scores ). My score has not been XXXX since XXXX. 

Synchrony is lying and cheating. I already have found other people they are doing this to. Time for a class action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation