Consumer complaint received 2025-03-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Paying off the loan
Company: United Shore Financial Services, LLC
State: NV

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX XXXX XX/XX/year> Subject : Dispute Against United

Wholesale Mortgage ( UWM ) Failure to Issue Reconveyance & Inconsistent Reporting Dear CFPB Complaint Division, I am submitting this formal complaint against United Wholesale Mortgage ( UWM ) regarding their inconsistent and misleading credit reporting practices and their failure to issue a Deed of Reconveyance for my mortgage. Their actions violate multiple federal and state laws, including the Truth in Lending Act ( TILA ), Fair Credit Reporting Act ( FCRA ), Generally Accepted Accounting Principles ( GAAP ), and Nevada Revised Statutes ( NRS 106.210 ). Summary of the Issue Contradictory Credit
Reporting : UWM has reported my mortgage as Paid Off and Closed while simultaneously classifying it as Unrated or Bankruptcy under XXXX. This inconsistency raises serious concerns regarding their accounting practices and compliance with federal regulations.

Failure to Issue Reconveyance : Nevada law ( NRS 106.210 ) mandates that a lender must file a Deed of Reconveyance within 21 days of full mortgage satisfaction. Despite reporting the loan as paid, UWM has failed to issue this required legal document, which is depriving me of my property rights.

Violation of Federal Laws : TILA ( 15 U.S.C. 1601 et seq. ) : Requires lenders to provide accurate disclosures regarding loan settlements and ensure reconveyance when a loan is paid off.

FCRA ( 15 U.S.C. 1681s-2 ) : Prohibits lenders from reporting inaccurate or misleading credit information.

GAAP ( Financial Reporting Standards ) : Requires that any written-off or satisfied loans be properly reflected in accounting records and consumer credit reports.

Failure to Properly Notify Me : No formal written confirmation has been provided to indicate whether the mortgage was discharged in bankruptcy or fully satisfied, creating legal uncertainty.

Demand for Resolution I request that the CFPB require UWM to take the following actions immediately : Correct the Credit Report : Remove the Unrated or Bankruptcy notation from all credit bureaus if the mortgage is fully satisfied.

Issue a Deed of Reconveyance : UWM must file the required Deed of Reconveyance with the county recorder and provide me a certified copy within 21 days.

Provide Formal Written Confirmation : UWM must send a letter confirming that the mortgage is fully paid and no further claims exist on my property.

Cease Further Credit Bureau Changes : Any further unauthorized alterations to my credit report must stop immediately to prevent additional legal liability.

Legal Ramifications for Non-Compliance Failure to comply with these demands could result in legal action under TILA, FCRA, and Nevada Law ( NRS 106.210 ). Furthermore, ongoing misrepresentation of my mortgage status is grounds for financial damages under consumer protection statutes.

I expect a resolution within 30 days from the date of this complaint. Please provide an update on the steps taken to correct this issue. I appreciate the CFPBs attention to this matter and trust that appropriate enforcement action will be taken. 

Sincerely,

Company response to consumer: Closed with explanation