Consumer complaint received 2025-10-20 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Didn't receive services that were advertised
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
In XXXX I went to go open up a bank account at Chase Bank in the XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, NJ XXXX. XXXX of the employees informed me that I already had a bank account with them. They told me the bank account was opened online. At the time they were giving a promotion for new customers when they sign up they would get a {$200.00} bonus. So the person who opened up the account which I put a little bit of money in the account just to get the {$200.00} bonus then he withdraw everything out. So I reported to the Chase XXXX department and I believe I went on a website for identity theft to report the person who took my identity to open up this bank account. So being that I did what the Chase Bank in XXXX, NJ told me what to do I figured they knew it was not me. Moving forward to about XXXX weeks ago I was with someone riding with them to Chase Bank on XXXXXX/XX/XXXXXXXX, PA XXXX. The person I was with was talking with an employee and then another employee ask me who do I branch with and I told them I just recently opened up XXXX different accounts a week prior coming with the person to come to your bank which is Chase Bank. The employee was telling no offense but Chase Bank is better than XXXX Bank and she told me that she was not just saying that because she works for them it is a known fact. She convinced me so I was about to that day but the person I was with was in a rush. So I told them I would be back. So between XXXX XXXX I opened up a new account with XXXX. XXXX also gives you free credit reports and this when I found out there were XXXX other Chase Bank accounts open in my name that were not mines. The financial employee told when XXXX sees this many fraudulent bank accounts they do not usually allow a person to open up another bank account. Then XX/XX/XXXX days later Chase Bank contacted me through email telling me to call them it was urgent about my new account and it was in jeopardy of being closed out by Chase Bank. So on last Saturday, XX/XX/XXXX I called them and they told me they closed my new account and that I had to find another financial institution to bank with. So on XX/XX/XXXX I called the bank to make an appointment with the original XXXX XXXX to get my detail of them closing my new account. I had an appointment on XX/XX/XXXX at XXXX. I got there a little early. She informed me that being it was XXXX fraudulent accounts before opened up the XXXX which was the XXXX one I ever did open the last fraudulent account which was the XXXX and finally account was opened in XXXX and a check of {$14000.00} was deposited and the person who opened the account to most of the money out before Chase bank realized that the check was bad, it came back fraudulent. That is when they knew it was fraud and closed the bank account down themselves. The person that had access to my Identification and Social Security Card was my old Landlord because the State address on all the XXXX fraudulent accounts was New York. I rented property in XXXX, NJ from this XX/XX/XXXX from XX/XX/XXXX. This is not the only thing he did to me he also put the property that I was renting from him in my name I just recently found this out too. XX/XX/XXXXyears after I moved in I realized he was not on the up and up about being the real landlord. I did do some investigating myself but I guess not enough. When the time comes I will let the right people have his name I still have XXXX of my leases on my phone. I just looked at the lease a few days ago. I believe that this was an inside job with the landlord and XXXX of the employees at Chase Bank in New York. I would bet my whole life savings. I do not know XXXX in my almost XX/XX/XXXX years of life would open up XXXX of the same bank accounts and a bank do see this as suspicious.

Company response to consumer: Closed with explanation