Consumer complaint received 2025-05-24 00:00:00
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Trouble getting information about the card
Company: Conduent Incorporated
State: WA

Complaint narrative:
I contacted you COMERICA BANK regarding fraud and your representative refused to help me with my fraudulent charges. They are listed as follows. 

XXXX XXXX INTERNATIONAL PURCHASE FEE CARD NOT PRESENT -- NO FORIEGN TRANSACTIONS XXXX {$220.00} XXXX XXXX XXXX XXXX Cleared CARD NOT PRESENT -- NO FORIEGN TRANSACTIONS XXXX + {$220.00} Purchase XXXX FAKE CREDIT, CARD NOT PRESENT BUT IT SAYS PURCHASE, WAS IT INDEED A PURCHASE? 
XXXX {$220.00} XXXX XXXX XXXX XXXX XXXX CARD NOT PRESENT -- NO FORIEGN TRANSACTIONS XXXX {$9.00} INTERNATIONAL PURCHASE FEENO CARD NOT PRESENT NO FORIEGN TRANSACTIONS XXXX {$220.00} XXXX XXXX XXXX XXXX XXXX XXXX CARD NOT PRESENT -- XXXX {$220.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX NOT PRESENT -- XXXX {$220.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX NOT PRESENT -- XXXX {$300.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX CARD NOT PRESENT -- XXXX XXXX INTERNATIONAL PURCHASE FEE XXXX XXXX CARD NOT PRESENT -- XXXX XXXX FAKE REVERSAL XXXX XXXX XXXX XXXX XXXX CARD NOT PRESENT -- XXXX XXXX FAKE CREDIT XXXX  XXXX XXXX  XXXX NOT PRESENT -- XXXX {$220.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX NOT PRESENT -- XXXX {$220.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX CARD NOT PRESENT -- You, COMERICA BANK are listed on the back of the card as the issuer of the card and it says FDIC coverage is provided but yet you refused to acknowledge my account and your representative said they don't have access to transactions and only issue the card. When pushing the representative about how I could not get a human being to report the fraud the representative hung up on me. In looking up your institution its come to my attention that through several agencies that you are currently suing institutions over questionable prepaid card practices. You're aware of the situation but you continue to issue cards and are not accepting responsibility when a card holder attempts to inform you of fraudulent charges. You Comerica bank are processing transactions for Conduent. You are the FDIC insured institution so if you can't access the account information and see the transactions then you're allowing an outside company to operate as a bank. The security measures that I had in place were not followed when I initially set the card and activated it. I stated no international transaction, no card not present transactions, and no non-pin transactions. I never received a text alert for any of the transactions above. I tried contacting the XXXX department again and they are still refusing to acknowledge the card. I even had to trick Comerica 's system to even speak to a representative. When it asked for my card # to be entered, it kept throwing me out, so I called as if I wanted to set up a new account, then I finally got a human on the line. The representative REFUSED to give me her name and she stated that " all they do is make the card ''. She said that they just issue the card and can not see the transactions. I found out however that is not true from the FTC and they are supposed to be held to the same standards as any banking institute. I was told by the representative of COMERICA Bank that I needed to contact Conduent, when I told her they don't answer their phone or have anyway to communicate with a human, she said she didn't know what to tell me and HUNG UP. She was snotty, Condescending, and VERY RUDE and dismissive, she treated me as if I was nothing. She was very upset that I had manipulated the phone tree to give me a human. The FTC says your a duly regulated financial XXXX XXXX dollar institution, and you are failing the people who are trusting you to protect our money. The State of South Dakota trusted you with my Child Support Payments. YOU : COMERICA BANK FAILED TO PROTECT MY MONEY. I am still locked out of my account. I have not been able to access my funds since XXXX of XXXX. I don't even know if I have any remaining money left. I don't know if fraud has still been facilitated on my account by your lack of integrity regarding proper account security measures. I don't know what's happened to my XXXX, XXXX, XXXX, XXXX, XXXX child Support payments. I do wonder how many people you have done this too? SHAME ON YOU COMERICA BANK!! I cried for XXXX after I got hung up on. I've been very depressed since all this has started. I feel so worthless as I'm being treated as if I'm invisible. As if I don't matter. Its been absolute XXXX, embarrassed to tell anyone in my family what's happened. I struggle everyday with extreme sadness, often crying when I come to terms and remember I really don't matter and I am invisible. I was raised I could trust a FDIC insured bank, I could trust my government to protect me. Unfortunately that's not the case. Now I don't trust anyone.

Company response to consumer: Closed with explanation