Consumer complaint received 2025-09-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP
State: WA

Complaint narrative:
To whom it may concern : This letter serves as a formal complaint regarding the handling of my accounts and the treatment I have received from US Bank. The purpose of this complaint is to address the significant financial and personal distress caused by the actions of the bank and its employees.

On XX/XX/year>, my secured credit card was closed without any prior notification. Concurrently, my bank account was frozen, which prevented me from paying bills, depositing money, and making essential purchases like groceries. This lack of communication was the first major issue, as I received no warning via email, text, or phone call, which I would have expected based on my experience with other financial institutions. 

When I contacted the bank to inquire about the situation, I was treated very poorly by the fraud prevention team and other authorization teams. My secured credit card, which has always been paid in full, has been frequently blocked for fraud, causing significant inconvenience, including a delay in a car rental while I was traveling for a family funeral. The manner in which these issues were handled and the tone of the interactions were unprofessional and caused significant stress. 

I was later informed by a manager that an internal investigation had deemed me " high risk, '' a conclusion I strongly dispute. My secured credit card has a {$5000.00} limit, and I have always paid it off, demonstrating responsible financial behavior. I do not understand why I would be considered high risk. 

The freezing of my accounts has had severe consequences. Bills that are on autopay have bounced, and my checking account is now overdrawn because I was unable to deposit funds. I visited a US Bank branch in XXXX, Washington, on Friday and, despite providing proof of identity, was still denied access to my account to deposit money. 

As a result of these actions, I have been forced to move my direct deposits from the VA and my work to a different bank. Furthermore, I was told that the refund of my {$5000.00} secured funds could take up to 90 days. This is an unreasonable amount of time to hold my money, and I am concerned about how this will negatively impact my credit report, which I have been working to improve. 

The stress and XXXX  caused by this ordeal have been immense, especially given my complex XXXX I am a XXXX  veteran and currently going through treatment. The lack of communication, the poor treatment, and the financial hardship have been completely unfair to me and my family. I am now completely behind on bills and unsure when I will regain access to my funds. 

I request a full investigation into this matter and a clear explanation for the actions taken. I also ask for a timeline for the return of my {$5000.00}. I believe I deserve to be treated with respect and that these issues should be resolved promptly. 

I have attached a statement of my credit card activity. As you will see from the provided documentation, my payments have consistently been made in full. The only exceptions to my typical spending pattern were a few withdrawals, which I notified the bank about in advance. Despite this, these transactions were blocked. 

A member of the fraud department informed me that my usage of the credit card was a reason for deeming me " high risk. '' This claim is unfounded, as my payment history and responsible use of the card clearly show otherwise. The attached statement serves as proof that my account has been managed responsibly. 

Very Respectfully, XXXX XXXX XXXX XXXX US Bank Checking Account # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Wa XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation