Consumer complaint received 2026-03-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I have had multiple accounts with Wells Fargo Bank for five years, including a checking account, savings account, and a credit card with a {$11000.00} line of credit. During those five years, I've never had a late payment or returned check. I also had a second checking account with XXXX Bank the entire time, but recently experienced some fraud-related problems and unauthorized withdrawals for thousands of dollars, which took two months to resolve and prevented access to those funds. At the same time, there was some unusual activity with my Wells Fargo checking account and twice it was recommended by their customer service department that my current debit card be canceled and a replacement card would be received within XXXX days. The net result was that, though no funds were lost, I didn't have convenient access to my checking account funds at two banks and used other credit cards for purchases I would normally have paid for from one or the other checking accounts. After resolving the issue with XXXX Bank, I closed that account and transferred my Social Security Direct Deposit to Wells Fargo, making it my only checking account. When making a purchase with my Wells Fargo credit card, I was notified I was nearing my credit limit, which shocked me because even after paying for an upcoming vacation, I knew there was approximately {$6000.00} in available credit. I contacted Wells Fargo customer service, who said a letter had been sent on XX/XX/XXXX and that I would receive it in XXXX days, but nobody could give me a reason. The letter eventually arrived, offering a vague rationale as to why they considered me high risk and had reduced my credit line by {$5800.00}. I appealed to Wells Fargo and was notified that the powers that be agreed with themselves and wouldn't reconsider their decision. During the period I was waiting to hear the reason for the credit decrease, I wondered what had changed to prompt Wells Fargo to lower my credit score, which will significantly impact my credit score. The credit card usage increase was minor, didn't include the Wells Fargo card in question, and is inconsequential given the hundreds of thousands of equity in my home. I am wondering if it's related to the fact that I transferred my Social Security deposits to Wells Fargo, which may have raised concerns about my age, triggering age discrimination covered up by other reasons. I'll be receiving the official letter confirming what I was told over the phone in another XXXX days. If Wells Fargo had legitimate concerns about me being high risk, they could have communicated with me, and I believe I could have resolved their concerns. Instead, they have proven I don't have a banking relationship, but am only a customer who can be treated as they see fit. It took several calls to their customer service for my side of the story to even be heard, even then it doesn't seem they cared.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation