Consumer complaint received 2025-09-23 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I purchased a phone from XXXX and seller XXXX The phone was defective and just about a week prior I had ordered an item that never showed up that item was over XXXX by itself. The XXXX item was due to arrive in about a month however never did. XXXX returned my money this. However I had sent the phone back prior to the XXXX item supposed arrival date but I had to check with XXXX to find out why it wouldn't activate. The rep from XXXX was sending me to some company I never heard of and I didn't think that I should have to deal with all of those issues. If they couldn't activate it then it couldn't possible be a good phone. I sent the USPS tracking number to both XXXX and XXXX. I also filed a dispute with my bank Wellsfargo. They gave me a credit for the XXXX. Then a tew weeks late they took it back. They claimed I didn't provide them with proof of the return however I did send an email with the number. Then about 2 weeks ago I went in person to Wells Fargo and they fed me nonsense about there being nothing they could do but I made her contact the fraud department because they were supposed to be handling the dispute. Then dispute claimed the same thing as the rep I was in person with. So I told him I'd contact the Board/Executive dept. Then he asked if I could resend the tracking so I emailed it to the address that he gave me. Now I'm still waiting but haven't heard anything since they told me 12 days. All I received was a confirmation from the Board that they had received my concern. XXXX was a credit card issue and there was the fraudulent issue with XXXX which was the ACH transaction. I can't even say whether this company is legitimate because the rep named Al claimed that they were the same as the XXXX XXXX and that they were giving quotes for health insurance. He went over the coverage such as co pays and doctor visits so on and so forth. Then when I decided to try it he transferred me to a lady rep that completed the processing. I was supposed to get a welcome email with the coverage packet. However they sent me nothing and when I called I expressed how I felt that they were a scam stealing people 's money. Soon after I received nothing but a life insurance email. I didn't order any life insurance. Especially for over XXXX. So I tried calling the number that this Al said was his direct line. However he lied and all I connected with was someone who claimed that he could transfer me. When he did I got nothing but a recording that led nowhere. I filed another dispute with Wells Fargo and was told at the same phone call previously mentioned about that nothing could be done because I authorized. it. That was crock. Of course I authorized it just as i did with XXXX but it was under false pretenses which is fraud, and that is one of the options under their dispute processes. so at this stage I don't know who to fault or whether Wells Fargo is in cohorts with the two. I know this violates consumer laws and it is also criminal in that it's a form of theft by deception.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation