Consumer complaint received 2025-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRUIST FINANCIAL CORPORATION
State: OH

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Email : XXXX Phone : XXXX Date : XXXX Regional Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX RE : Response to Your Letter Dated XX/XX/2025 Accounts : XXXX / XXXX FORMAL DEMAND TO CEASE REPORTING FAILURE TO PROVIDE LEGALLY SUFFICIENT VALIDATION To Whom It May Concern : This letter is a formal rebuttal and demand for deletion of the above-referenced account from all consumer credit reporting agencies, as your written response dated XX/XX/2025 fails to meet the statutory requirements for validation, contains numerous legal deficiencies, and conflicts with the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and applicable state and federal repossession laws. 

XXXX. INSUFFICIENT VALIDATION UNDER FDCPA XXXX ( a ) / XXXX U.S.C. XXXX Your response does not constitute proper validation. 
To legally validate a deficiency balance after repossession, you must provide : A complete chain of title and assignment A complete transactional accounting from Day XXXX to present Proof of ownership at time of repossession A lawful Notice of Intent to Sell, compliant with XXXX XXXX and Ohio Rev XXXX Code XXXX Proof of commercially reasonable sale per XXXX XXXX Evidence that the Notice to Sell Property was mailed before sale A certified deficiency calculation compliant with UCC XXXX Evidence of the fair market value requirement under Ohio XXXX Your letter admits : The enclosed Explanation of Calculation was mailed to you However, you did not provide proof of mailing, timestamps, certified mail, or any evidence whatsoever. 
Additionally, the pay history and contract you enclosed do not satisfy XXXX ( a ) validation requirements nor do they address the accuracy of the deficiency after the repossession sale. 

Therefore, Regional has NOT validated the debt. 
Under FDCPA XXXX U.S.C. XXXX ( b ), the account can not be reported until proper validation is supplied. 

XXXX. VIOLATION OF XXXX REQUIREMENTS FOR REPOSSESSION & NOTICE Your letter states : Regional repossessed the vehicle due to non-payment and the net proceeds of {$10000.00} were posted However, you failed to supply : Proof the Notice of Plan to Sell Property was sent before the sale Proof the sale was commercially reasonable under XXXX XXXX Proof of how fair market value was determined A complete deficiency explanation compliant with UCC XXXX XXXX breakdown of all fees, charges, and how you calculated the charged-off amount Without these elements, the alleged deficiency is not collectible under UCC XXXX. 

XXXX. FCRA VIOLATIONS FAILURE TO ENSURE COMPLETE & ACCURATE REPORTING Your response states : Credit reporting agencies compile information reported by furnishers That statement is legally incorrect. 
Under FCRA XXXX U.S.C. XXXX ( a ) ( XXXX ) ( XXXX ) Regional must not furnish information that is inaccurate, incomplete, or can not be verified. 

Since you have failed to provide : proof of lawful repossession proof of compliant sale proof the notices were properly provided a lawful deficiency calculation You are furnishing unverifiable information, which is prohibited under : FCRA XXXX ( a ) ( XXXX ) ( A ) Duty to Report Accurate Information FCRA XXXX ( a ) ( XXXX ) Duty to Correct and Update Information FCRA XXXX ( b ) Duty to Conduct Reasonable Investigation Your validation failure means this account is legally unverifiable, and therefore must be deleted. 

XXXX. DEFICIENCY BALANCE IS DISPUTED AND YOU FAILED TO ADDRESS THE DISPUTE Your letter does not address : inaccurate balance reporting interest accrual after charge-off unexplained fee totals how the {$1000.00} credit was calculated contradictory deficiency amounts reported to the bureaus This failure violates FCRA XXXX XXXX a ) reinvestigation obligations. 

XXXX. FORMAL DEMAND In light of the above, I am making a final demand : You must immediately : Delete this account from XXXX, XXXX, and XXXX  Cease reporting any balance, charge-off, deficiency, or repossession-related information Provide written confirmation of deletion within XXXX business days Failure to comply will result in : CFPB complaint FTC complaint Ohio Attorney General XXXX XXXX Civil action for FCRA and FDCPA violations XXXX for damages related to unlawful repossession under UCC and Ohio law I reserve the right to pursue all available remedies. 

XXXX. CERTIFICATION This letter is sent in good faith and constitutes a continued dispute of the validity, legality, and accuracy of the alleged debt. 

I expect a written response confirming deletion. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation