Consumer complaint received 2024-11-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I tried to work things out with Bank of America. They say I owe them almost {$500.00} right now. They close my account in the middle of the night because a hacker was on my account and then after that I have contacted you they contacted me we went over it. I talked to the fraud department Then in XXXX sent an unemployment card to a person that was not me after my identity was stolen in XXXX I could not manage my account in XXXX because I had no ID they ended up closing that account saying I owe XXXX and something dollars. They were aware of my identity theft before XXXX giving out the unemployment card to an address thats not even connected with me and to somebody who is not me my ID and my place of a residence match they never contacted me. I kept getting hit on the card. I thought it was my bank account. It wasnt. It was all my unemployment money sent out to someone that was not me and Im being brought it. They will not even talk to me about the fraud stuff and I was kicked out of a bank physically in XXXX and I had my ATM card with my picture on it. I also had my ID on my phone picture they would not talk to me. They kicked me out they gave away all my unemployment benefits where I was struggling, and got into some XXXX XXXX right after that when I had no money, they took all my money for their fees time and time again it sent back all the payday loans and all everything that was on my account. I had nothing but online account I now have XXXX XXXX because my husband was a veteran, but I have paid numerous fees throughout these years, the online base to pull out money to check my account anything I was paying a lot of money they will not even consider talking to me about the fraud that they committed by giving somebody else when they knew my identity was stolen that unemployment card. They also forged me by that I paid them {$10000.00} in one day to pay off my XXXX XXXX and my XXXX XXXX they said its not their fault and that I should bring it to unemployment. I brought it up to both. I am finally complaints on both of them. I get XXXX. They did a medical background check on me in XXXX they told me I can work 20 hours. I filed unemployment because I could not work. The restaurant werent even open. I filed for unemployment only to find out I was being fed. Bank of America has XXXX done nothing They also made a lot of money on that unemployment thing they havent even considered wiping away the XXXX and something that still do want my account associated with overdraft fees and insufficient fees by them. I tried working things out. I could not even talk to them. They made me change my password and I couldnt remember it and I would like some compensation about them giving all my {$15000.00} payment plus all my unemployment out for the whole year of XXXX I would like them to be responsible and I would like them to wipe away that XXXX and something dollars that Im still owing on my Bank of America account when they closed it because the hacker was on my account in the middle of the night. They contacted me by phone, but nobody contacted me by phone when they get that unemployment card they gave it to somebody who wasnt me and unemployment was. They also pay me XXXX at {$800.00} a month at that time. I am still XXXX. I have been struggling financially, paying fees and all kinds of stuff. They wont even give me my unemployment benefits for that year. They said I never filed the claim. It is crazy that Bank of America knows that I was Identity theft in XXXX in the summer of XXXX I made them aware of the fact that I filed with FCC and then they turn around and give unemployment card to somebody. Thats not even me and to a different address and address thats not even associated with me and then on top of that, they say they done nothing wrong

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation