Consumer complaint received 2025-01-21 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Experian continues to report inaccurate information from XXXX XXXX XXXX XXXX who continue to report false inaccurate and unverified account ending # XXXX. This is a direct violation of FCRA USC 1681 FAIRNESS, ACCURACY & PRIVACY. This company has a history of reporting false information such as ; A major cybersecurity incident at XXXX XXXX XXXX, one of the top financial organizations in America, in XXXX exposed the private data of millions of customers. As XXXX is here, impacted consumers might at last get payment through a XXXX XXXX XXXX  XXXX XXXX XXXX XXXX. Following advancements in cybersecurity, the attack exposed weaknesses in XXXX XXXX XXXX  information technology system. 

CFPB Sues XXXX  XXXX for Cheating Consumers Out of More Than {$2.00} Billion in Interest Payments on Savings Accounts Misled consumers about high interest accounts : XXXX  XXXX illegally deceived consumers and XXXX  XXXX, XXXX. violated the Truth in Savings Act by representing that XXXX XXXX  provided a variable interest rate that was one of the nations top, best, '' and highest, and would earn much more interest than the average savings account. 
Kept consumers in the dark to maintain a two-tier system : XXXX  XXXX misrepresented to existing customers that its XXXX XXXX account was and would be its only XXXX XXXX XXXX  product with the features, terms, and conditions of XXXX XXXX and obscured from those customers its newer, much-higher-interest XXXX XXXX XXXX  accounts, which otherwise had all the same terms, conditions, and features of XXXX XXXX. XXXX XXXX used XXXX XXXX XXXX to attract new depositors without paying existing depositors the interest they were promised. XXXX XXXX avoided paying more than {$2.00} billion in additional interest to millions of customers because of these actions. 

In addition to this ; CFPB Sues Experian for Sham Investigations of Credit Report Errors Conducting sham investigations that fail to properly address consumer disputes : When handling disputes, Experian uses faulty intake procedures and does not accurately convey all relevant information about disputes to the original furnisher. Experian routinely and uncritically accepts the original furnishers response to the disputed information, even when that response was improbable or illogical on its face, or when Experian has other information available that suggests the furnisher is unreliable. At the conclusion of the investigation, Experian sends consumers notices that fail to inform them of the investigation results, and instead provides information that is confusing, ambiguous, incorrect, or internally inconsistent. 
Improperly reinserting inaccurate information on consumer reports : Experian has failed to implement basic matching tools that prevent or greatly reduce the likelihood of reinsertion by a new furnisher of a previously deleted tradeline. Instead, Experian improperly reinserts inaccurate information into consumer reports because it fails to match newly reported information with records of previously deleted information. Consumers who have disputed the accuracy of an account and thought that their consumer report had been corrected, instead see the same inaccurate information reappear on their consumer report without explanation under the name of a new furnisher.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation