Consumer complaint received 2025-02-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANCFIRST CORPORATION
State: OK

Complaint narrative:
Subject : Formal Complaint Against BancFirst for Unauthorized Account Changes & Misrepresentation Dear Consumer Financial Protection Bureau, I am filing a formal complaint against BancFirst, a CFPB-regulated financial institution, for unauthorized removal of my account ownership and misrepresentation that resulted in financial harm. BancFirst has failed to provide proper documentation justifying its actions and has rejected further correspondence regarding this matter.

Details of the Complaint 1 Unauthorized Removal as an Account Owner I am a XXXX % shareholder and treasurer of XXXX XXXX XXXX XXXX XXXX ( XXXX ). 

Despite this, BancFirst removed me from the corporate account without my knowledge, consent, or proper corporate authorization. 

BancFirst has failed to provide any legal documentation proving my removal was valid despite multiple requests claiming they acted on directives from the corporate officer Which was instructed to remove me as a signatory but bancfirst went beyond scope to remove me completely from the account denying my ownership rights to the account and breaching its own account agreement on joint accounts ownership rights to notify and verify with all account holders of such major change to the account. 

XXXX Misrepresentation Resulting in Financial Harm BancFirst provided false information defaming me by stating that I had no affiliation with XXXX, during a home equity loan application despite my clear evidence of supporting documentation of my ownership bancfirst relied on letter that didnt authorize my removal as an owner but as a signatory which led to my loan application being denied and caused direct financial harm. 

This constitutes negligent misrepresentation and banking misconduct.

3 Failure to Follow CFPB-Regulated Banking Procedures BancFirst did not notify me before removing my ownership, violating standard banking procedures for account ownership changes.

When I requested legal documentation for my removal, BancFirst refused to provide any proof and instead rejected all further communication.

BancFirsts Response I have contacted BancFirst multiple times, and they have refused to acknowledge their wrongdoing, provide documentation, or resolve the issue. Instead, they issued a blanket denial of my claims without offering any legal justification or supporting records. 

Requested Action from the CFPB I request that the CFPB : Investigate BancFirsts failure to follow proper banking procedures. 
Require BancFirst to provide documentation justifying my removal.

Ensure BancFirst corrects its misrepresentation that led to financial harm.

Take appropriate regulatory action against BancFirst if violations are found.

This matter has caused financial harm and reputationadamage, and BancFirsts refusal to cooperate indicates a potential violation of CFPB-regulated banking policies. 

Please acknowledge receipt of this complaint and inform me of the next steps.

Company response to consumer: Closed with explanation