Consumer complaint received 2024-04-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: NAVY FEDERAL CREDIT UNION
State: TX

Complaint narrative:
On XX/XX/24 I received an unauthorized inquiry on my credit report from Navy Federal Credit Union after reviewing this item on my credit report I contacted XXXX credit bureau to inform them of this inaccurate information. They informed me that there was nothing they could do that I would have to contact the Navy Federal Credit Union auto loan and I contacted them and they did nothing but continued to transfer my call to the supervisor and nothing was resolved due to this issue my credit score has decreased even though it was not authorized for my credit to run. Navy Federal Credit Union did not have permission to authorize approval for a loan. I need this inaccurate information removed from my credit report and my credit score to return to my accurate score.

15 USC 1681b is a section of the Fair Credit Reporting Act ( FCRA ), which is a federal law that regulates the collection, use, and dissemination of consumer credit information by credit reporting agencies. Section 15 USC 1681b specifically addresses the permissible purposes for which consumer credit reports can be accessed and used by third parties. 
Under 15 USC 1681b, credit reporting agencies are only allowed to furnish consumer credit reports to those who have a permissible purpose as defined by the FCRA. Permissible purposes for accessing and using consumer credit reports include : Credit transactions : When a consumer applies for credit, such as a loan, credit card, or mortgage, the creditor has a permissible purpose to request and obtain the consumer 's credit report to assess their creditworthiness. 
Employment purposes : Employers may request and obtain consumer credit reports for employment purposes, but only with the written consent of the consumer. This typically applies to positions that require financial responsibility or access to sensitive financial information. 
Insurance underwriting : Insurance companies may request and obtain consumer credit reports for underwriting purposes, such as determining rates and eligibility for insurance coverage.

Court orders and legal requirements : Credit reports may be accessed and used in response to a court order, subpoena, or other legal requirement. 
Legitimate business needs : Other legitimate business needs, as defined by the FCRA, may also constitute permissible purposes for obtaining consumer credit reports. This typically requires a valid reason and compliance with applicable laws and regulations. 
It's important to note that obtaining consumer credit reports for unauthorized purposes or without proper authorization is a violation of the FCRA and can result in legal consequences. Consumers have the right to dispute inaccurate or incomplete information on their credit reports under the FCRA, and credit reporting agencies are required to investigate and correct any errors.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation