Consumer complaint received 2025-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I. Overview This filing concerns false and fraudulent reporting by XXXX ( XXXX, XXXX ) relating to my paidinfull vehicle finance account # XXXX. 
XXXX accepted full repayment of the chargedoff balance, retained the funds, later issued a refund check due to overpayment, yet continues to report the account as a chargeoff and paid for less than full balance. 

Such reporting is false, misleading, and potentially criminal, violating both the FairCreditReportingAct ( 15U.S.C.1681etseq. ) and federal statutes prohibiting fraud and false statements. 



XXXX. Chronology of Facts XXXX XXXX XXXX XXXX XXXX XXXX 8.90 % APR. 
XXXX. XXXX XXXX electronic transfer of {$27000.00} to XXXX ; XXXX issued a digital receipt confirming the full payoff. 
XXXX. XXXX XXXX sent a written letter confirming the account was paid in full and releasing its lien on the vehicle. 
XXXX. XXXX XXXX notarized release of all security interestfurther confirming full satisfaction. 
XXXX. XXXX XXXX mailed a refund check for {$160.00} ( XXXX ) to correct an internal billing error. 
A refund proves an overpayment and contradicts any claim of outstanding debt. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
This creates a materially false impression that a loss occurred, when in fact XXXX was paid in full and issued a refund. 



XXXX. Violations and Potential Fraud A.Violations of the FairCreditReportingAct ( FCRA ) 15U.S.C.1681s2 ( a ) ( 1 ) ( A ) Furnishing information known to be inaccurate.

15U.S.C.1681i ( a ) ( 1 ) ( A ) Failure to conduct a reasonable reinvestigation after dispute.

15U.S.C.1681e ( b ) Failure to maintain reasonable procedures to assure maximum possible accuracy. 
FTCOfficialCommentaryInformation that is technically correct but misleading constitutes inaccuracy under the FCRA. 

B.Violations of FederalFraudStatutes XXXX  actions may constitute : XXXX. 18U.S.C.1341MailFraud and XXXX If XXXX transmitted or mailed false information regarding the chargeoff or payoff while accepting payment funds. 
2. 18U.S.C.1001FalseStatementstoaFederalAgency If XXXX reported or certified a loss or writeoff to federal regulators or tax authorities after full payment. 
3. 26U.S.C.7206 ( 1 ) Filing FalseTaxDocuments If XXXX claimed a tax deduction or baddebt writeoff after full recovery of the balance. 
4. 15U.S.C.45 ( a ) UnfairorDeceptiveActsorPractices ( FTCAct ) Misrepresenting the true financial condition of a paid account is a deceptive act affecting commerce. 
5. O.C.G.A.101393Georgia FairBusinessPracticesAct Knowingly disseminating false financial information or omitting material facts constitutes a deceptive business practice. 



IV.Analysis XXXX can not both accept full payment and classify the same account as a loss. 
By issuing a refund years later, XXXX acknowledges overpayment, thereby disproving any settlementforlessthanowed. 
Continuing to report a chargeoff despite full restitution is knowingly deceptive and financially harmful to the consumer. 
Such behavior manipulates accounting treatment and consumer credit data simultaneouslypotentially to XXXX  financial advantage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation