Consumer complaint received 2025-10-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX XXXX XXXX XXXX Subject : XXXX XXXX XXXX Wells Fargo Bank , N.A . Inaccurate Payment Processing and Incorrect Credit Reporting To Whom It XXXX Concern : I am writing to file a formal complaint against Wells Fargo Bank , N.A . regarding significant and repeated errors in the processing of payments for my XXXX XXXX ( account ending in XXXX ). These errors have resulted in improper interest charges and the furnishing of inaccurate, negative information to credit reporting agencies, including XXXX. 

Despite my good-faith efforts to resolve these issues, including a formal dispute with Equifax that Wells Fargo XXXX XXXX verified, '' the problems persist. My own financial records from XXXX  XXXX XXXX ( checking account ending in XXXX ) clearly show that payments were successfully sent and were not returned. 

I am detailing XXXX specific instances of this problem : Problem Statement XXXX : XX/XX/year> Payment Discrepancy XXXX XXXX  XXXX XXXX XXXX show that a retry payment of {$5900.00} was successfully withdrawn from my account on XX/XX/year>, to pay my Wells Fargo credit card. XXXX XXXX  XXXX XXXX statements confirm that these funds were never returned to my account. However, my Wells Fargo statement dated XX/XX/year>, shows that Wells Fargo reversed this payment on their end, posting an " ADJUSTMENT-PAYMENTS '' debit of + {$5900.00} on XX/XX/year>. As a direct result of their erroneous claim that the payment failed, they also charged me {$190.00} in interest. My records show the funds were successfully sent ; Wells Fargo 's records incorrectly show the payment was not received. 

Problem Statement XXXX : XX/XX/year> Payment Discrepancy My Wells Fargo statement closing on XX/XX/year>, showed a balance of {$11000.00}. The statement indicated that this full amount was scheduled to be withdrawn via automatic payment on XX/XX/year>. However, XXXX XXXX  XXXX XXXX records show that on XX/XX/year>, Wells Fargo attempted to withdraw an incorrect amount of {$6100.00}, and this payment was subsequently returned. A retry of this incorrect amount also failed. Wells Fargo 's failure to withdraw the correct, full balance amount constitutes a processing error on their part, which led to a non-payment for the XXXX statement cycle. 

Problem Statement XXXX : XX/XX/year> Payment Discrepancy After several other returned payment attempts due to what I believe were processing issues on Wells Fargo 's end, my XXXX  XXXX XXXX statement for the period ending XX/XX/year>, shows a successful payment of {$5700.00} was made to " WELLS FARGO XXXX XXXX : XXXX '' on XX/XX/year>. XXXX XXXX  XXXX XXXX XXXX show that this payment was successful and was never returned to my account. Despite this, Wells Fargo 's records clearly do not reflect the receipt of these funds, as they continued to report the account with an incorrect high balance and past due amounts in subsequent months, as seen on my Equifax credit report. 

Harm Caused by Wells Fargo 's Errors : Improper Financial Penalties : I was improperly charged {$190.00} in interest due to Wells Fargo 's failure to correctly process a payment that my bank confirms was successfully sent. 

Damage to My Credit History : Wells Fargo has furnished inaccurate information to credit bureaus, particularly Equifax. My Equifax dispute resolution dated XX/XX/year>, shows that Wells Fargo " verified '' this incorrect information, damaging the accuracy of my credit file. 

Pattern of Processing Failures : These repeated errors demonstrate a systemic issue with Wells Fargo 's payment processing system, causing significant financial and administrative burdens on me as a consumer. 

Desired Resolution : I request that the CFPB investigate this matter and compel Wells Fargo to take the following actions : Conduct a full audit of my payment history for XXXX, XXXX, and XX/XX/year> to correct their internal records to reflect the successful payments sent from my XXXX  XXXX XXXX account. 

Issue an immediate refund of the {$190.00} in interest that was incorrectly charged to my account. 

Correct the inaccurate information that has been furnished to all three major credit bureaus ( XXXX XXXX XXXX XXXX ) and provide a letter of correction and deletion for any negative history associated with these payment discrepancies. 

Provide me with written confirmation that my account records have been corrected and that the credit bureaus have been updated. 

I have attached all relevant financial statements from Wells Fargo, XXXX  XXXX XXXX, and the XXXX  dispute results to support this complaint. Thank you for your time and attention to this serious matter. 

Sincerely, XXXX XXXX XXXX : " XXXX  Dispute Results - XXXX '' " Wells Fargo Statement - XXXX XXXX '' " Wells Fargo Statement - XXXX XXXX '' " XXXX  XXXX XXXX XXXX - XXXX XXXX '' " XXXX  XXXX XXXX XXXX - XXXX XXXX '' " XXXX  XXXX XXXX Statement - XXXX XXXX ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief