Consumer complaint received 2024-12-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: DISCOVER BANK
State: CA

Complaint narrative:
Subject : Formal Complaint Against Discover Card for Unlawful Practices I am writing to formally request that your office investigate Discover Card for engaging in potentially unlawful and unethical practices that negatively affect its customers, including myself. Specifically, Discover has taken adverse action on my account without properly verifying information or adhering to the standards required under consumer protection laws. 

Recently, Discover informed me that my credit line was reduced based on information obtained from XXXX, one of the major credit reporting agencies. Upon receiving this notification, I promptly reviewed my XXXX credit report and found no indication that Discover contacted XXXX to verify or request any information about my credit history. This failure to communicate with the credit bureau demonstrates a lack of due diligence on Discovers part and raises serious concerns about the accuracy and legitimacy of their decision-making process. 

Under the Fair Credit Reporting Act ( FCRA ), creditors like Discover are obligated to ensure that any action taken based on consumer credit reports is supported by accurate, complete, and verifiable information. By failing to consult XXXX, Discover appears to have violated this fundamental requirement. Their actions have resulted in significant harm to my financial stability, including a lowered credit score and restricted access to credit, which is both unjustified and damaging. 

Furthermore, Discovers behavior reflects a broader pattern of questionable practices that I believe merit further investigation. Many consumers have reported similar experiences where Discover has acted in a manner that appears arbitrary, uncommunicative, and dismissive of their legal obligations. These recurring issues suggest that Discover may have a systemic problem with transparency, fairness, and compliance with consumer protection laws. 

I urge the Consumer Financial Protection Bureau to investigate the following : 1. Whether Discover Card routinely takes adverse actions against customers without properly verifying information from credit reporting agencies.

2. Whether Discovers decision-making processes comply with the FCRA and other relevant consumer protection regulations.

3. Whether Discover has a pattern of engaging in practices that are unfair, deceptive, or abusive to consumers.

As a consumer, I am entitled to fair treatment, transparency, and adherence to the law. Discovers actions have caused undue harm, and their failure to uphold these principles can not go unaddressed. I ask that your office take swift action to hold Discover accountable for any violations and implement measures to ensure that all consumers are treated fairly and lawfully in the future. 

Discover, evidence of their claims about my XXXX credit report, and documentation showing that no inquiry or verification was made by Discover with XXXX. They continue to keep telling me to contact XXXX and XXXX XXXX doesnt know anything about this.Please have discover card to show you the proof that they contacted XXXX XXXX and receive that information. Please feel free to contact me should you require any additional information or documentation to support your investigation. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will act to protect consumers from these harmful practices. I look forward to your response and a resolution to this issue.

Company response to consumer: Closed with explanation