Consumer complaint received 2025-08-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Avant Holding Company, Inc.
State: GA

Complaint narrative:
Summarized in this Documentation This document details a formal arbitration dispute regarding unauthorized and fraudulent transactions on a credit card account ending in XXXX with Avant Credit Card Services. The account holder highlights numerous erroneous charges, fraudulent activities, and improper payment reversals that have caused significant financial and credit profile damage during a concentrated period in XX/XX/XXXX. The dispute aims to resolve billing inaccuracies and restore the account to a manageable and accurate state. 
Overview of Disputed Transactions and Fraudulent Activity The account holder identifies multiple disputed transactions that they did not authorize, many of which are geographically inconsistent with their location and shopping habits. These include charges from companies such as XXXX XXXX, XXXX XXXX, XXXX, XXXXXXXX XXXX in XXXX, Ohio, XXXX XXXX XXXX in New Jersey, XXXX in California, and XXXX XXXX in XXXX, PA. The transactions occurred within a compressed timeline in XX/XX/XXXX, making it impossible for the cardholder to have authorized or participated in them. 
Payment Attempts and Account Disruptions The document describes unusual high payment attempts and subsequent returns that the cardholder did not initiate. These attempts appear to be tactics by malicious actors to prolong the fraudulent use of the credit card and complicate the account balance. Returned payments, some as high as {$820.00} and {$1400.00}, have negatively impacted the account holders credit profile and created an unmanageable balance, contributing to economic hardships.

Previous Corrections and Current Account Status Prior arbitration adjusted the balance to approximately {$180.00}, then down to {$110.00} within a {$1500.00} credit limit. The cardholder asserts responsibility only for transactions not highlighted as disputed. However, despite corrections, the account balance has been inflated to over {$4000.00}, with an unreasonable and excessive interest rate of 4829.71 %, making the bill unpayable and wiping out all previous payments since XXXX. 
Card Delivery and Security Concerns The cardholder reports never having received or activated a replacement Avant Credit Card ending in XXXX, suspecting it may have been intercepted in transit. They emphasize that transactions on this card are fraudulent and affirm that they never possessed or activated it. The cardholder has reported these issues to the Justice Department, Federal Trade Commission, and placed fraud alerts with all three major credit bureaus to protect their identity and credit profile.

Impact on Credit Profile and Request for Resolution The document stresses that the ongoing accounting errors and fraudulent transactions, especially the erroneous returned payments, have severely disrupted the cardholder 's ability to pay the bill accurately and have damaged their credit profile. The cardholder expresses a desire to resolve these issues to restore normalcy and avoid default. They indicate willingness to pay the XX/XX/XXXX, bill if the account is corrected but warn that continued inaccuracies will cause further hardship and may force default.

Personal and Medical Hardships The cardholder discloses receiving VA medical benefits as a XXXX veteran and suffering from serious medical conditions including a XXXX XXXX and XXXX since XX/XX/XXXX. They highlight that the financial and credit difficulties caused by these disputed transactions exacerbate their hardships. 
This detailed arbitration submission calls for a thorough review and correction of the Avant Credit Card account to remove fraudulent charges, reverse erroneous payment returns, and restore the cardholders credit standing and financial stability.

Company response to consumer: Closed with explanation