Consumer complaint received 2024-09-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
**To Whom It May Concern, ** I am writing to formally submit a complaint regarding the inaccurate reporting of my XXXX  XXXX account by XXXX and Experian. My efforts to dispute this account have been inadequate due to character limits, which do not allow for a full explanation of the violations of my rights under the Fair Credit Reporting Act ( FCRA ) and other relevant laws. 

# # # Account Details- **Account Name** : XXXX  XXXX - **Account Number** : XXXX - **Status** : Reported as both charge-off and paid in settlement # # # Legal Violations XXXX **15 USC 1681e ( b ) ** : Consumer reporting agencies must ensure maximum possible accuracy. The conflicting designations of this account fail to meet this requirement, misleading potential creditors and damaging my creditworthiness. 

XXXX. **15 USC 1681s-2 ( a ) ( 1 ) ** : Furnishers are obligated to report accurate information. The simultaneous reporting of this account as both a charge-off and as settled constitutes a clear violation, as it misrepresents my financial responsibility. 

XXXX. **15 USC 1681s-2 ( b ) ** : Furnishers can not provide information they know to be inaccurate. XXXX XXXX  failure to update the status of my account after being informed of its settled nature demonstrates a violation of this statute. 

XXXX. **15 USC 1681i ( 5 ) ** : If any disputed information can not be verified, it must be deleted. The continued presence of this account, despite my disputes, indicates a failure to adhere to this legal obligation. 

XXXX. **15 USC 1681g ( 609 ) ** : I have the right to request all information reported about me, including sources of this information. The lack of transparency in the reporting process is unacceptable and undermines my rights as a consumer. 

XXXX. **15 USC 1681i ( a ) ( 6 ) ** : Reporting agencies must provide proof of their investigation, including methods used and documentation from furnishers. The lack of proper investigation into my disputes raises significant concerns about compliance with this law. 

XXXX. **XXXX  XXXX Compliance** : According to XXXX XXXX guidelines, accurate reporting is essential. The inconsistent reporting of my account violates these standards, which could further support the argument for removal. 

XXXX. **Consumer Financial Protection Act ( CFPA ) - 12 USC 5531** : The ongoing misrepresentation of this account constitutes unfair and deceptive practices. The failure to provide accurate and clear information directly violates consumer protection laws. 

# # # Request for Action I respectfully request that your office investigate these violations and take necessary actions against XXXX and Experian for their failure to uphold consumer rights. Given the severity of these inaccuracies and the potential damages to my credit standing, I urge you to advocate for the removal of this account from my credit reports. 

I have attached supporting documentation to substantiate my claims, including proof of payment and any correspondence related to my disputes. I trust that your agency will take this matter seriously and ensure that consumer rights are upheld. 

Thank you for your attention to this urgent issue. I look forward to your prompt response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation