Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Date : XX/XX/XXXX Consumer Financial Protection Bureau RE : Formal Complaint Violations of the Electronic Funds Transfer Act ( 15 U.S.C. 1693f ) and Regulation E by Bank of America , N.A . This correspondence constitutes a formal complaint and request for regulatory review regarding Bank of America, N.A.s failure to comply with the Electronic Funds Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq., and its implementing Regulation E, 12 C.F.R. 1005.11. On XX/XX/XXXX, an unauthorized electronic funds transfer in the amount of {$90.00} was posted to my debit account ending in XXXX, associated with the debit card ending in XXXX, by merchant XXXX I discovered this unauthorized transaction on XX/XX/XXXX and provided written notice to Bank of America on XX/XX/XXXX via certified mail ( XXXX XXXX. XXXX ), which was confirmed received on XX/XX/XXXX. This notice explicitly invoked Bank of Americas obligations under EFTA and Regulation E. Despite this timely and proper notice : Bank of America has failed to conduct and communicate the results of a reasonable investigation Bank of America has failed to provide provisional credit within the required timeframe Bank of America has failed to provide any written response as of XX/XX/XXXX A follow-up notice was sent on XX/XX/XXXX via certified mail ( Tracking No. XXXX ), and no response has been received from Bank of America. This conduct appears to violate : 15 U.S.C. 1693f ( a ) failure to investigate alleged error 15 U.S.C. 1693f ( c ) failure to provisionally credit consumer account 12 C.F.R. 1005.11 failure to comply with error resolution procedures Notably, the debit card associated with this transaction has been secured in my possession and unused since XX/XX/XXXX. I did not authorize, initiate, or benefit from this transaction, nor did I provide my card or credentials to any third party. I am also currently engaged in active litigation with Bank of America , N.A . ( since XX/XX/XXXX ), which raises additional concerns regarding the institutions conduct and handling of consumer accounts. Bank of Americas silence and non-compliance with their regulatory obligations related to the Electronic Funds Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq., and its implementing Regulation E, 12 C.F.R. 1005.11 has resulted in direct harm to me, on-going and continuous harm to the account ending in XXXX. As of XXXX Bank of America is in constructive non-response regarding the fraudulent matter. Requested Action : I respectfully request that the CFPB : Initiate a formal review of Bank of Americas handling of this EFTA dispute Require production of the institutions investigation records and procedures Ensure compliance with EFTA, including appropriate credit and corrective action Evaluate whether this conduct reflects a broader pattern of non-compliance This complaint is submitted without waiver of any rights, claims, or remedies, all of which are expressly reserved. Sincerely, XXXX XXXX XXXX Letter # XXXX Dear CFPB RE : Formal Complaint Violations of the Electronic Funds Transfer Act ( 15 U.S.C. 1693f ) and Regulation E This correspondence constitutes a formal complaint and request for regulatory investigation and enforcement action regarding Bank of America, N.A.s failure to comply with the Electronic Funds Transfer Act and Regulation E. On XX/XX/XXXX, an unauthorized electronic funds transfer of {$90.00} posted to my debit account ending in XXXX. I discovered the transaction on XX/XX/XXXX and provided written notice on XX/XX/XXXX ( received XX/XX/XXXX via certified mail ). Despite proper notice, Bank of America has : - Failed to investigate - Failed to provide provisional credit - Failed to respond within statutory timeframes A follow-up notice sent XX/XX/XXXX remains unanswered. This conduct appears to violate : - 15 U.S.C. 1693f ( a ) - 15 U.S.C. 1693f ( c ) - 12 C.F.R. 1005.11 Requested Action : 1. Initiate supervisory investigation 2. Require production of internal investigation records 3. Enforce corrective action and reimbursement 4. Assess for systemic noncompliance All rights reserved. Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief