Consumer complaint received 2026-06-28 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SUNRISE CREDIT SERVICES, INC
State: WA

Complaint narrative:
I am being pursued by a debt collector, Sunrise ( collector account XXXX XXXX ), for a past-due balance of approximately {$2000.00} on a former XXXX XXXX XXXX account XXXX account XXXX XXXX ). I am not responsible for this debt and am asking that it be removed from my name and from my credit reports. I opened the XXXX XXXX XXXX account in XXXX and over time added family members, including my brother. In XXXX I decided to leave XXXX XXXX XXXX. I called XXXX XXXX XXXX, cancelled every line I was responsible for, and explicitly asked what I needed to do to hand the account over to my brother. XXXX XXXX XXXX instructed me to make my brother an authorized user, telling me that he could then set his own PIN, email, and account information and that this would complete the handoff. I followed those instructions exactly. Before ending the call, I confirmed with the XXXX XXXX XXXX representative that I was no longer part of the account, and they confirmed that I was not. From that point forward I had no access to the account. The account holder name was changed to my brother, XXXX XXXX. My phone number, XXXX, was removed and is no longer connected to the account. For over three years I had no involvement with this account whatsoever. I have since learned that XXXX XXXX XXXX own instructions were incorrect. Adding an authorized user does not transfer billing responsibility or liability XXXX XXXX XXXX uses a separate transfer of billing responsibility process for that, which their representative never told me about and never performed. As a result, XXXX XXXX XXXX continued to associate the accounts liability with me, despite telling me I was cleared. When my brother stopped service in late XXXX and the remaining balance went unpaid, XXXX XXXX XXXX sent the debt to Sunrise under my name, using my personal information that I had asked to be removed years earlier. I contacted Sunrise to explain this. They refused to make any change without proof that I am no longer associated with the account. XXXX XXXX XXXX has provided no such proof and has refused to correct the record, even after I escalated through the XXXX XXXX Bureau, where the representative assigned to me declined to meaningfully investigate. This debt is not mine. It results from XXXX XXXX XXXX giving me incorrect instructions and then falsely confirming I had no further responsibility. I am requesting that Sunrise : ( XXXX ) cease collection against me ; ( XXXX ) delete any associated tradeline or collection account reported under my name to all credit bureaus ; and ( XXXX ) direct any further collection to the actual account holder. I also request that Sunrise provide full validation of this debt, including documentation establishing that I rather than the account holder of record, XXXX XXXX am the responsible party.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation