Consumer complaint received 2025-10-06 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
On XX/XX/XXXX, I inadvertently transferred {$57000.00} from my checking account to my credit account. I was attempting to transfer these funds to my savings account but clicked the wrong account on the app which led to the erroneous transfer. Minutes after the mistaken transfer, I called the Bank of America phone number and spoke to an associate where I described the mistake, explained that I was in immediate need of those funds, and requested cancellation of the transfer. I was told that nothing could be done until the funds posted to my credit account as they were in pending status. I was told that once the funds posted, I could call and request an expedited transfer back. 

The following day ( XX/XX/year> ), I called again and asked for an estimate on when the funds would be posted. I again described that I needed immediate access to the money and that the situation was leading to a great deal of financial and emotional distress. I spoke to a manager at that time who advised me to watch my account closely and call as soon as the funds were posted and request an expedited transfer back from a manager. I was told that if I did so, I would have the funds returned to my checking account in 1-3 business days. 

That evening ( XX/XX/year> ), the transfer posted to my credit account and I, as advised, immediately called and spoke to a manager. During that call, I was told that the transfer back was already requested and that there was nothing else that needed to be done for my funds to be returned. I was advised that as this was an obvious mistake and between BofA accounts and that the manager anticipated a quick return of funds. 

I waited until XX/XX/year> but the funds were not transferred to my checking account. I again called and spoke to a BofA associate. At that time, I again requested transfer of my funds and once again described the financial and emotional distress that I was under because of the delay in refunding the money. I was told that an expedited request was placed and that I could expect my refund back to my checking account in 1-2 business days. 

Once again, no refund was completed, and I again called the BofA phone number on XX/XX/year>. I requested a discussion with a manager and who told me that my refund was never appropriately submitted. He told me that despite all the above calls and my pleading to refund my money as soon as possible, no associate had actually submitted this request for a refund. I was beside myself and again described the financial and personal destress that this situation had caused. I was told that the refund request was placed and was given a case number. I requested that this refund be placed in an expedited manner and was told that the expedited request was placed. I was told that I should expect a refund in 1-2 days. 

Again, no such refund was completed in the timeframe stated. On XX/XX/XXXX, I called to again understand why my refund had not returned to my account despite all my efforts. On this call, the associate was disrespectful and continuously stated that my issue had been resolved. I explained to her that there was no way my issue had been resolved as I had not been given the refund I requested. As none of my efforts were leading to the appropriate results ; I asked for information regarding the appropriate steps to have a lawyer contact BofA in order to start a formal legal evaluation of this process which has withheld my funds, led to financial damages, taken hours of my time, been mismanaged by numerous BofA associates, and led to significant emotional distress on my part. No such information was shared with me and the associate continued to act disrespectfully towards me. 

I am writing to place a formal complaint to Bank of America regarding these missteps and delays in processing my refund in a timely fashion. 

I have been a loyal BofA member for XXXX  years. I always pay my bills and hold up my end of the bargain as a loyal member. Yet, despite immediate communication of a simple mistake and numerous requests for timely resolution, I have been disregarded and my money continues to be held hostage. I have gone through the appropriate processes as indicated by BofA associates with regular mismanagement on the part of BofA and its associates. As a result, I placing this complaint. I have also placed a formal written complaint to Bank of America.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief