Consumer complaint received 2024-09-12 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: HYUNDAI CAPITAL AMERICA
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Genesis Finance XXXX XXXX XXXX. XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Dispute of Lease Balance and Charges To Whom It May Concern, I am writing to formally dispute the balance that has been charged to me by Genesis Finance Company regarding a vehicle I previously leased. The vehicle in question is a XXXX Genesis XXXX, which I leased through Genesis. I was involved in an accident on XX/XX/XXXX, two and a half years into the lease, and the car was deemed a total loss. Following the accident, XXXX, my insurance company, paid Genesis in full for the vehicle. 

Immediately after this incident, I leased a XXXX Genesis XXXX. Four months after the accident, I received a bill from Genesis for {$1200.00}, which was described as charges for wear and tear on the tires of the totaled vehicle. I strongly contest this charge, as I had purchased new tires for the vehicle from Genesis only four months prior to the accident and maintained the car meticulously. There were no issues with the vehicle that would warrant such charges. 

In XXXX, I was contacted by representatives from XXXX XXXX Genesis in XXXX, FL, and was informed that my lease was ending and that I needed to return the vehicle. I asked them several times to confirm this information, and they assured me that my lease was indeed ending. Following their instructions, I returned the vehicle with low mileage and in excellent condition, which can be verified by a video I took, as well as by XXXX XXXX Genesis representatives who confirmed the cars condition upon return. 

However, three months later, I was notified by Genesis that I owe {$17000.00} for early termination of the lease. I did not terminate the lease early. I returned the vehicle because I was instructed to do so by representatives of XXXX XXXX Genesis, who informed me that my lease was ending. I complied with all their instructions in good faith and can not be held responsible for what appears to be an administrative error on the part of Genesis or XXXX XXXX Genesis. 

To summarize, I am disputing the following charges : XXXX. The {$1200.00} charge for wear and tear on the XXXX Genesis XXXX, which is unwarranted. 
XXXX. The {$17000.00} charge for early termination of the XXXX Genesis XXXX lease, which is based on inaccurate information provided to me by Genesis representatives. 

I request that you immediately remove these charges from my account and from my credit report. I have always acted in good faith and have followed all instructions given to me by Genesis and XXXX XXXX Genesis representatives. I am prepared to provide documentation, including a video of the condition of the vehicle and communications with XXXX XXXX Genesis, to support my case. 

I look forward to a prompt resolution of this matter. Please contact me at XXXX or XXXX if you require any additional information. 

Thank you for your immediate attention to this issue. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation