Consumer complaint received 2024-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: AZ

Complaint narrative:
Hi I used my XXXX XXXX XXXX checking account/debit card to Moneygram 4 transactions totaling {$1800.00} to Mexico and was for a doctor to help my brother. The doctor turned out to be fraud XXXX said they would not refund me and cll Mponeygram and ow money gram closed my sccount forever mo expanation and will not provide any details of any transactions I have used them for over 5 years. I went back to XXXX XXXX XXXX and they are denying the transaction told me not to classify as fraud as it will get rejected and now they had me send signe dstatement and rejected refund of all four. Money gram did refund the 5th transaction and they say at XXXX they do thst to show good faith.. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX because he cnnot get into fscility the doctor is a fraud and Money grm blocked me and XXXX A supervisors are doing nothung been with XXXX XXXX  XXXX XXXX years.. You should audit all like the XXXX XXXX mess they are doing similar to us customers to blow us of XXXX Moneygram help my brother XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX case # XXXX [ XXXX XXXX  XXXX. ! XXXX : XXXX ] Inbox XXXX XXXX XXXX, XX/XX/XXXX, XXXX to me PLEASE DO NOT REPLY TO THIS EMAIL. 

Dear Customer, Thank you for contacting MoneyGram International. 

To obtain your transaction history, you must fill out a Historical Transaction Request form. Please visit www.moneygram.com, In Support select HELP > SERVICE FORM > HISTORICAL TRANSACTION REQUEST ENGLISH. This form must be received in writing via email or fax. For countries in the XXXX XXXX, this process will not incurr any is no fees. 

If you have any further questions or concerns please refer to our website www.moneygram.com, especially to FAQ section. Please clicking on SUPPORT > FAQ. If you will not be able to find solution for your problem, please contact us directly by our web form by clicking on SUPPORT > CONTACT. 

We look forward to assisting you in the future and appreciate your interest in MoneyGram. 



Sincerely, XXXX Global Support Specialist MoneyGram International. 

ref :! XXXX.! XXXX : XXXX Case number XXXX [ XXXX XXXX  XXXX. XXXX XXXX : XXXX  ] Inbox XXXX XXXX XXXX XX/XX/XXXX, XXXX to me Dear Customer, Thank you for contacting MoneyGram . We appreciate the opportunity to address any questions or concerns you may have. 

Your funds will be credited to your original payment source, if you submit a request for cancellation and/or refund. Please be informed that you will receive your funds within 10 business days, once your refund is processed by our settlements department. We look forward to assisting you in the future, and appreciate your interest in MoneyGram. 


Sincerely, XXXX Global Support Specialist MoneyGram International. 
ref :! XXXX. ! XXXX : XXXX  XXXX of many Your Money Transfer Has Been Picked Up Inbox XXXX Wed, XX/XX/XXXX, XXXX Dear XXXX XXXX Your transfer has been picked up! Receiver : XXXX XXXX Send Amount : XXXX USD Date Picked Up : Wed XX/XX/XXXX XXXX XXXX XXXX Download our new ap XXXX Wed, XX/XX/XXXX, XXXX to XXXX Dear XXXX XXXX Your transfer has been picked up! 



Receiver : XXXX XXXX Send Amount : XXXX USD Date Picked Up : Wed XX/XX/XXXX XXXX XXXX XXXX Download our new app : App store logo This message may contain confidential information. Do not give any information about this transaction to a third party. If you are not the intended recipient, notify the sender immediately and delete this email from your system. 

Consumer Protection | Privacy Notice MoneyGram and the XXXX are marks of MoneyGram. XXXX and the XXXX logo are trademarks of XXXX XXXX, registered in the U.S. and other countries. App Store is a service mark of XXXX XXXX XXXX XXXX is a trademark of XXXX XXXX All other marks are the property of their respective owners. 

XXXX XXXX XXXX XXXX XXXX | XXXX XXXX XXXX XXXX, XXXX XXXX | XXXX, MN XXXX XXXX XXXX. All rights reserved. XXXX XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX to XXXX Dear XXXX XXXX Your transfer has been picked up! 



Receiver : XXXX XXXX Send Amount : XXXX USD Date Picked Up : Wed XX/XX/XXXX XXXX XXXX XXXX Dear XXXX, Your transfer has been picked up! 



Receiver : XXXX XXXX Send Amount : XXXX USD Date Picked Up : Fri XX/XX/XXXX XXXX XXXX XXXX MoneyGram Logo Log In XXXX, Your Account Has Been Locked. 
This is usually because of to too many incorrect login attempts. Please call us at XXXX to unlock your account. 
We are available on XX/XX/XXXX Dear XXXX XXXX, Thank you for submitting your Case to us online. 

Case # XXXX : " XXXX - General Question or Feedback '' has been created and we will respond to you shortly. 

Thank you, Moneygram Payment Systems , Inc.

Company response to consumer: Closed with explanation