Consumer complaint received 2024-11-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: REGIONS FINANCIAL CORPORATION
State: MS

Complaint narrative:
Good Morning, I am writing to formally dispute the interest charges applied to my credit card account, number XXXX ]. I believe these charges are incorrect and unwarranted. 

[ Clearly state the specific dates and amounts of the disputed charges. ] XX/XX/XXXX- I called XXXX and talked to Regions Bank Credit Card ( RBCC ) banker. I inquired about a zero-interest balance transfer. The banker informed me my account was eligible. I availed of it. 

XX/XX/XXXX - my CC account was charged {$10000.00} ( XXXX Credit Card ) and {$420.00} for ( Balance Transfer Fee ) XX/XX/XXXX - My CC account was charged {$33.00}. Upon knowing this, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out. 

XX/XX/XXXX- Purchase Finance Charged {$33.00} was taken out from my account. 

XX/XX/XXXX - Interest charge - Balance transfer {$150.00}. Upon knowing this again, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out. Unfortunately, no action was taken. I kept calling, they told me to wait after a week, weeks passed by. The interest charged was still there. 

XX/XX/XXXX - Interest charge - Balance transfer {$140.00}. Upon knowing this again, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out. Unfortunately, no action was taken. I kept calling, they told me to wait after a week, weeks passed by. The interest charged was still there. 

XX/XX/XXXX- Interest charged adjustme {$.00} ( XXXX XXXX  ) was taken out of the account. 

XX/XX/XXXX- I am curious about what is " Interest charged adjustme '' is to my account, I immediately called RBCC and asked for an explanation about this. 

I talked to a Credit Card Banker named Charsie - she overhauled and checked every transaction from the Balance Transfer Transaction ( she informed me- I called on XX/XX/XXXX, talked to her colleague, and she discovered an error was made. ) until the last interest charged. 
She told me there was no computer glitch. We should have corrected it immediately. She apologizes for the inconvenience that I have endured. She filed a report just like the other credit card bankers and relayed the message to wait for a week. 

I have diligently reviewed my account statements and payment history and have confirmed that I have made all required payments on time. 

I kindly request that you investigate this matter promptly and remove the disputed interest charges from my account. I would appreciate it if you could provide me with a written confirmation of the resolution of this issue. 

Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief