Consumer complaint received 2026-02-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account information incorrect
Company: AMERISAVE MORTGAGE CORPORATION
State: WA

Complaint narrative:
We respectfully submit this rebuttal in response to AmeriSaves CFPB reply dated XX/XX/XXXX. While AmeriSave acknowledges partial correction for XX/XX/XXXX through XX/XX/XXXX, its response fails to address the materially inaccurate and misleading credit reporting that occurred during and immediately following the Trial Payment Plan ( TPP ) process. AmeriSave confirms : * All Trial Payment Plan payments were made as agreed. * Administrative errors occurred during the loan modification process, including incorrect name documentation and notary defects. * These errors delayed finalization of the permanent modification. Despite acknowledging its own procedural failures, AmeriSave continues to justify negative credit reporting for periods directly impacted by its internal documentation requirements and delays. This position is legally unsustainable. XXXX XXXX XXXX XXXX I. XXXX XXXX Reporting Is Materially Misleading AmeriSave asserts that credit protections did not apply because the loan was not enrolled in a trial plan during XXXX through XX/XX/XXXX due to deed documentation requirements. This explanation is incomplete and misleading. The deed issue arose during an active loss mitigation process and was not the result of missed payments or borrower non-performance. We remained engaged, communicative, and compliant throughout the process. A new loss mitigation application was submitted XX/XX/XXXX, deemed complete XX/XX/XXXX, and a new trial was approved XX/XX/XXXX. Reporting delinquency during an administrative processing gap while the borrower is actively pursuing modification and ultimately approved for a new trial creates a materially misleading impression of borrower conduct. Under XXXX XXXX FCRA 1681s-2 ( a ) ( 1 ) ( A ) XXXX XXXX a furnisher may not provide information it knows or has reasonable cause to believe is inaccurate. Courts have consistently held that information may be inaccurate if it is technically correct yet materially misleading. The XXXX XXXX reporting fails this standard. XXXX XXXX XXXX XXXX XXXX XXXX XXXX Reporting Conflicts with XXXX XXXX Standards XXXX acknowledges : * A second Trial Payment Plan began XX/XX/XXXX. * All trial payments were made as agreed. * The permanent modification was finalized XX/XX/XXXX. Despite this, AmeriSave reports the loan contractually delinquent for XXXX XXXX because the loan was allegedly not current at trial entry. This reporting ignores the fact that the operative payment terms during that period were the agreed-upon trial payments not the original contractual terms. XXXX XXXX Credit Reporting Guidelines require furnishers to report accounts consistent with the terms actually in effect. Reporting new or continuing delinquencies while borrowers are performing under an agreed temporary or trial plan misrepresents the account status. A consumer can not be simultaneously : * Performing as agreed under a trial plan, and * Reported as delinquent under terms no longer operative. Such reporting is materially misleading and inconsistent with industry standards. XXXX XXXX XXXX XXXX XXXX Servicer Administrative Errors Can not Be Attributed to the Borrower AmeriSaves own response confirms that delays were caused by : * Incorrect name documentation * Redrawn documents * Notary defects * Internal processing corrections These were not borrower defaults. Penalizing borrowers through negative credit reporting for delays caused by servicer administrative failures is inconsistent with XXXX XXXX XXXX XXXX FCRA 1681s-2 ( a ) XXXX XXXX ( duty to furnish accurate information ) XXXX XXXX XXXX FCRA 1681s-2 ( b ) XXXX XXXX ( duty to conduct reasonable investigation and correct inaccuracies ) * CFPB supervisory findings regarding loss mitigation credit reporting practices CFPB supervisory actions have repeatedly cited mortgage servicers for reporting borrowers as delinquent during loss mitigation and trial performance periods. AmeriSaves position mirrors those cited deficiencies. XXXX XXXX XXXX XXXX XXXX Regulatory Concerns AmeriSaves continued reporting raises serious compliance concerns under : XXXX XXXX XXXX 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) XXXX XXXX Prohibition against furnishing inaccurate or misleading information XXXX XXXX XXXX 15 U.S.C. 1681s-2 ( b ) XXXX XXXX Duty to reasonably investigate disputes * * * XXXX XXXX XXXX Reporting XXXX XXXX XXXX Requirement to report according to actual account status during temporary arrangements * CFPB supervisory guidance regarding loss mitigation reporting accuracy Reporting delinquency during periods where modified or trial terms were being honored is materially misleading. XXXX XXXX XXXX XXXX XXXXXXXX Requested Resolution We respectfully request that the CFPB require AmeriSave to : 1. Remove all delinquent reporting associated with periods impacted by : * Active loss mitigation review * Trial Payment Plans * Servicer-caused administrative delays XXXX. Update reporting to accurately reflect on-time performance under agreed-upon trial terms. XXXX. Provide written confirmation of full corrective action across all consumer reporting agencies. XXXX. Provide disclosure of all XXXX XXXX reporting codes used for each disputed month. While we appreciate the partial correction already submitted, AmeriSaves response does not fully remedy the inaccurate and misleading credit reporting that occurred during this prolonged modification process. If corrective action is not taken, we will evaluate all remedies available under federal law. Thank you for your continued review. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation