Consumer complaint received 2022-08-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Boa keeps denying my claim.// Money was sent via XXXX I didn't authorize the transactions// this company refuses to explain to me the details of the documents they used to investigate my claim -- > please view the cfpb response I submitted to boa // XXXX XXXX a boa resolution XXXX had stated I could receive my money back if I submitted proof// XXXX XXXX did not specify exactly what document would prove this XXXX >> boa has failed to specify exactly what type of documents they need -- > I already provided them with a police report -- > it proves my cellphone was lost during the time the XXXX transactions were sent -- > this company had told me that I needed to submit an affadavit to get a refund -- > I submitted it-+> boa then told me I needed to do a police report -- > I did a police report with the XXXX -- > boa told me that wasn't good enough -- XXXX I submitted a police report with the XXXX XXXX police department /// my claim was Openened and closed last year without my knowledge -- -> I want the documents stating how many times it was opened and closed and why wasn't i notiffed every single time -- > boa has failed to review AND READ every single document I have gave them this includes everytime I contacted them via XXXX, XXXX XXXX, VIA EMAIL, VIA THE CFPB, and via phone\\\boa advertises XXXX as an easy convenient way to send money, but they don't warn customers how dangerous it is>>>boa. Associates encourage customers and are very pushy for customers to get the. Boa app, but they don't warn us about the negative effects -- > they don't tell us how the app will take over your cellphone -- > the. App can control everything>>>when you download the app it's in the agreement, but the agreement is very long and has a lot of jargon// I had submitted a complaint because this company stopped sending me surveys last year after I submitted a negative survey... XXXXXXXX XXXX stated they found nothing wrong, because they only send ccustomers surveys every 30 days, that information is false. -- XXXX I will attach screenshots of the boa surveys I used to receive : the screenshots I attached will prove I received surveys more than once a month -- -> this proves BOA failed to actually take my complaint serious and failed to actually review the details///// I also want to mention, that last year BOA agents would put me on hold for a long time on purpose, after I began calling them frequently, because I had questions about the claim -- -> in the beginning the wait time was appropriate XXXX, but then it turn into XXXX mins after I began calling frequently -- XXXX i know they were making me wait longer, than usual, because when I borrowed my significant others cell phone to call they answered in less than XXXX mins ( ( ( I was still on hold with BOA with my cellphone ) ) ) -- >> I have this proof, but I can't upload it, because the file is ''to big '' -- >>

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation