Consumer complaint received 2024-10-30 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: PINNACLE RECOVERY, INC.
State: DE

Complaint narrative:
Good morning, My account was placed into collections by XXXX XXXX and submitted to XXXX XXXX XXXX in XXXX. 

On XX/XX/year> I spoke with a XXXX  XXXX, disputed the delinquency amount of {$380.00}, and requested a history of my statements from XXXX. XXXX agent advised me they were submitting the request. 

On XX/XX/year> I contacted XXXX a XXXX time to follow-up, I spoke with a supervisor and was informed that XXXX had not received the account statements and would need to submit an expedited request for the information. In addition to this, I discovered that XXXX had deactivated my auto debits and refuse to continue receiving monthly payments until the account is satisfied. I was advised that since I started a dispute process, XXXX would not be able to accept my XXXX payment due to the account being in collection. 

On XXXX XXXX I contacted XXXX and was informed that it would take XXXX business days for the company to receive my statement history from XXXX. 

On XX/XX/year>, I submitted a XXXX request via email to XXXX requesting someone to reach out to me. 

As of today XX/XX/XXXX, I contacted XXXX because I have not received a reply in response to my email. 

Per my conversation today with the representative assigned to my account, I was informed that they expect to receive the statements by XXXX XXXX from XXXX XXXX XXXX 

I can attach my XXXX payment confirmation letters, and a screen shot of my bank statement reflecting my XXXX XXXX payments and the corresponding letters I received via email for this account. I have highlighted XXXX bank statement that reflects a rejected payment for XX/XX/year>. I can attach XXXX corresponding notices I received from XXXX for XXXX 's transaction and the returned payment. 

I have not disputed owing for XXXX however I am disputing the collection notice provided to XXXX since the debt is much higher than what I believe I owe. This is because I have not received any other notifications from XXXX regarding any other outstanding payments prior to receiving the collection notice. 

My bank statements reflect the payments that were paid and the XXXX return. Since XXXX agents are not able to speak with me about my account I have been requesting an account history statement since XX/XX/year>. 

I have called several times and sent emails all in good faith trying to resolve this issue. Added to this, XXXX and XXXX XXXX to accept my XXXX payment while I am continuously told that you are awaiting statements to be shared between their companies. We are now at the end of XXXX and XXXX is near. I have been informed that my current bill that will not be accepted until the account is resolved will be added to the collection account. they are creating a debt hardship by not accepting my current month 's payment while waiting on internal processes. I am asking that you review the information I can provide and let me know how we can resolve this asap.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with monetary relief