Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: OH

Complaint narrative:
I am writing to formally dispute Equifaxs failure to reinvestigate and properly address inaccuracies on my credit report in violation of the Fair Credit Reporting Act ( FCRA ). Despite my repeated efforts to dispute incorrect and inconsistent information, Equifax has failed to conduct a thorough investigation, provide sufficient explanations regarding their process, or demonstrate compliance with their statutory duties under FCRA Sections 611 ( a ) and 611 ( d ). This blatant disregard for their obligations under federal law has resulted in the ongoing harm to my credit profile and financial reputation. Under 15 U.S.C. 1681i ( a ) ( 1 ), Equifax is required to conduct a reasonable reinvestigation of any disputed information within 30 days. However, Equifax has not provided evidence that they adequately reviewed my dispute or contacted the original furnishers of the information. Additionally, 15 U.S.C. 1681i ( a ) ( 6 ) mandates that Equifax provide the consumer with a detailed written explanation of their investigations results. In my case, Equifax failed to outline the nature of their reinvestigation, leaving me unable to ascertain whether they verified or corrected the reported inaccuracies. Equifaxs failure to act in accordance with their FCRA responsibilities violates my rights as a consumer, as established in XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX Cir. 1997 ). In this case, the court ruled that credit reporting agencies must go beyond a superficial reinvestigation and independently verify disputed information. Equifaxs lack of transparency and failure to provide evidence of meaningful reinvestigation directly contravenes this legal precedent. 
XXXX XXXX XXXX XXXX ( Account XXXX. XXXX, XXXX : {$3800.00} ) XXXX XXXX XXXX ( Account XXXX. XXXX, Balance : {$2800.00} ) XXXX XXXX XXXX XXXX ( Account No. XXXX, Balance : {$4900.00} ) XXXX XXXX XXXX XXXX ( Account No. XXXX, Balance : {$10000.00} ) XXXX XXXX XXXX XXXX ( Account No. XXXX, Balance : {$290.00} ) XXXX XXXXXXXX XXXX XXXXXXXX XXXX Account No. XXXX, Balance : {$2200.00} ) XXXX XXXX student loans ( Account Number : XXXXXXXX XXXX XXXX XXXX  ( Account Number : XXXX ) XXXX XXXX ( Account Number : XXXX ) XXXX XXXX ( various accounts, detailed below ) : XXXX ( {$6300.00} ) XXXX ( {$2300.00} ) XXXX ( {$3500.00} ) XXXX ( {$2700.00} ) XXXX ( {$5500.00} ) XXXX ( {$6500.00} ) XXXX ( {$11000.00} ) XXXX ( {$2200.00} ) XXXX ( {$5500.00} ) XXXX ( {$10000.00} ) XXXX ( {$2000.00} ) XXXX ( {$1200.00} ) XXXX ( {$2300.00} ) XXXX ( {$4500.00} ) XXXX ( {$1000.00} Equifaxs reports have shown conflicting balances for the same accounts and have failed to accurately reflect the status of my payments. For example, balances for XXXX XXXX XXXX XXXX accounts appear to overlap and differ significantly across reports. This inconsistency violates 15 U.S.C. 1681e ( b ), which requires credit reporting agencies to follow reasonable procedures to assure maximum possible accuracy of consumer information. Under 15 U.S.C. 1681i ( a ) ( 2 ), Equifax is required to notify the furnishers of disputed information within five business days of receiving a consumer dispute. However, I have received no evidence that Equifax contacted the original furnishers, such as XXXX XXXX or XXXX XXXX XXXX XXXX, to verify or correct the discrepancies. This failure to follow established procedures highlights Equifaxs negligence and lack of compliance with federal law.

Company response to consumer: Closed with explanation