Consumer complaint received 2024-08-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
On XX/XX/XXXX while traveling to XXXX for my XXXX XXXX I received a TEXT from Chase Bank when landing in XXXX from my XXXX. 


Note : I am enroute to XXXX from XXXX, TN for my XXXX XXXX XXXX XXXX in XXXX XXXX on XXXX. Currently sitting delayed in XXXX traveling wXXXX XXXX XXXX XXXX 

Beyond alarmed at the message, I immediately phoned the XXXX and was told that I would have to speak to XXXX XXXX with no other information other than access to my account was blocked. 

I immediately called & spoke with XXXX XXXX at XXXX who informed me that ALL of my accounts are locked and blocked and that " because I opened the account to move money in XXXX Chase Bank has decided to close my accounts. I was being wrongfully accused of doing illegal dealings through my Chase Bank Accounts. This couldn't be farther from the truth!! 


As I was traveling internationally, being told my bank accounts are being closed and i needed to get to a Chase Branch while sitting on.a plane with mechanical issues was beyond upsetting I explained to " XXXX XXXX '' I could not get to a bank branch. I was on a layover in XXXX. She stated she would close my accounts and mail me the checks and I said ABSOLUTELY NOT was she to mail my closed account checks. I told her my return flight to XXXX lands Monday XX/XX/XXXX @ XXXX so I could not make it to a branch until Tuesday XX/XX/XXXX. 
At a time I should be overjoyed enroute for my XXXX XXXX XXXX XXXX  I was thrust into banking hell, beyond stressed trying to reach a Senior Level Mgr at the Executive level to speak with. 
Prior to my departure, I attempted at a Chase Branch account & ID verified to send a wire out to a bank I've previously wired to for me to complete a business transaction. 

Chase Wire/Fraud is profiling me as a risk because I made a cashiers check {$87000.00} deposit on Saturday ( a deposit from 2 of my family members for a joint investment venture and the next day attempted to send a wire out for the investment at will and full knowledge and it was cancelled not once but twice that required me to go back to the XXXX XXXX XXXX TN branch who were assisting me yesterday only to be told less than an hour later from a Wire Representative that Chase could not verify the banking details despite me sending several wires over the past 6 weeks to the same bank for a business transaction. 


XXXX XXXX who I had spoken with also went on to say that because I am XXXX XXXX XXXX XXXX XXXX XXXX XXXX and tried to send wires yesterday that it is SUSPICIOUS and Chase is choosing to NOT hold a checking or savings account with me and I will need to visit the XXXX XXXX branch on Tuesday XX/XX/XXXX as my flight back from XXXX to XXXX is scheduled Monday at XXXX. 


I am beyond speechless that my Financial Institution whom I brought all of my banking needs over from XXXX 15 years ( who later became XXXXt ) with the worst customer service and less than great banking products, I left that banking relationship and decided to bring my financial partnership earlier this year to Chase. 


To be treated so disrespectfully, to be interrogated when sending personal wires, to receive a text & email while traveling out of the country for my XXXX XXXX XXXX XXXX XXXX  blocking me from my funds with with no access to my money is beyond disgraceful and unacceptable. 


When speaking with XXXX XXXX XXXX who states it's Her descion and she is overseeing closing my account reaches levels beyond " concerning ''. 


To judge me, accuse me and then Block me from my money is unconcioisable behavior from any banking partner let alone a main stream bank such as JP Morgan Chase. 


I am a person of great integrity and don't involve myself in anything that is not in my Best interest and certainly not involved in any " shady or illegal '' transactions! 

CHASE has disrespected me, slandered my character, created immense and unwarranted stress on me and has financially crippled me leaving me no access to my money while I'm traveling and staying in XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation