Consumer complaint received 2026-05-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
PayPal has been extremely difficult to deal with and has provided me wrong information through this entire process of someone who borrowed {$1500.00} from me that I knew on XXXX and he was gon na provide me coaching. He didn't render services then he asked to borrow the money with interest paid. I let him borrow money in XXXX. He promised to pay it back in XXXX then he couldn't pay the entire amount and he only sent me {$750.00}.. I filed the dispute with PayPal for the XXXX that he still owed me of the XXXX and they would drew the money from his account because he contacted me and said the {$1500.00} was taken from his account. We called Paypal together on a three-way call. They denied taking any money from him other than the XXXX he gave me he told them they were wrong as he had {$750.00} in addition which would've paid the full {$1500.00} to me he gave him the transaction ID the money was then put back on my account and I transferred the additional XXXX to my bank. Since Paypal said that they could not refund me the money prior to him calling me I entered a dispute with my bank as well as entering dispute with PayPal, but Paypal refunded my money then he called me and said Paypal took another XXXX on top of the XXXX and he asked me to help him out. I told him I can not help him with letting him borrowing {$750.00}. I called Paypal Paypal told me to cancel the transaction with my bank that the other person that they took {$750.00} in addition to the {$1500.00} had to deal with my banking institution but that is completely inaccurate because I filed the dispute for {$1500.00} so if they were going to give me credit based on my bank they would've had to give me XXXX. I called Paypal. They told me that if he wanted his additional XXXX on top of the {$1500.00} back that I would have to cancel my transaction with the bank in XXXX and a month later they reverse the {$750.00} and now they're telling me I have to go through my banking institution, which has nothing to do with what Paypal did. Now I'm - {$750.00} in my PayPal account as I blocked them from being able to use anything with my banking institution until they could make the proper corrections on my account and they continue to call me every single day about the {$750.00} which I do not owe that is not something that is my problem that is between them and the person that they took the XXXX from then they reversed the {$750.00} that he had to deal with with Paypal in XXXX and now I can't even use other services of PayPal and nobody from PayPal customer service can fix it My banking institution can not do anything because they are not the ones that made the mistake and they have the full {$1500.00}. They don't know anything about the {$750.00} that was reversed from Paypal. They are totally incompetent. They are from another country, they do not know what they're talking about. They give wrong information and now I'm continuously being contacted and harassed by PayPal for an amount that I do not owe.

Company response to consumer: Closed with monetary relief