Consumer complaint received 2025-07-02 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Nelnet, Inc.
State: CA

Complaint narrative:
XXXX XXXX, XXXX Attention Nelnet : RE : XXXX I am writing this letter regarding the approval for forbearance dated on XXXX XXXX. As noted on the approval letter for XXXX XXXX 

I am requesting that both groups are to be requested by Nelnet or XXXX XXXX XXXX XXXX XXXX or the Deputy Chief Operating XXXX at XXXX. Due to the multiple phone calls that I have attempted to seek resolution on both Groups ( XXXX  ) and ( XXXX  ). 

On XX/XX/XXXX the balance on NelNet dashboard was $ XXXX XXXX initially consolidated both of these loans due to the high balance and nowhere did I ever mention that I was in the XXXX  or in XXXX XXXX. In XXXX, I worked for XXXX XXXX XXXX XXXX and at that time my Title was the XXXX XXXX XXXXXXXX. My position working at XXXX XXXX XXXX in XXXX California had nothing to do with the XXXX  as many of my co-workers who held the same titles at least XXXX of them were NOT in the XXXX  or XXXX XXXX. 

Here are my concerns : I graduated from XXXX University XXXX from XXXX University XXXX California, at the time of enrollment I signed a promissory note. I also never included anyone on that application that were not XXXX XXXX or a current contact that I have expressed my financial information to. 
The promissory note that I signed never included that I was in the XXXX in the United States or overseas. 
XXXX XXXX Please review the document titled XXXX dated XX/XX/XXXX regarding a loan amount of {$10000.00} which was listed and documented on the Nelnet XXXX on XXXX XXXX. Now the account reflects the amount of {$4800.00} that was actually borrowed however Nelnet did not consider the XXXX XXXX of 6 % that had occurred since XXXX. That means since XXXX 6 % has accrued on XXXX account and had been attributed to the overall loan balance as of XXXX XXXX is _____________. 
Was this ever deducted from the balance if so how? 

XXXX XXXX XXXX XXXX XXXX this school as I withdrew from that school due. I did not log into any courses online at that University because I found out that school was not accredited by XXXX. Again this XXXX interest of 5.410 % should not be added on XXXX account since XXXX please review. I should not be charged or have a balance from XXXX University because I did not attend their school and they know that. 

XXXX. Please review all interest that had accrued on account I believe that the representatives that work for Nelnet are not qualified to review the accounting balances and statements that have been associated with the XXXX account. I am not sure if there are other people who have had these same issues but since Nelnet has Serviced my account balance @ XXXX University XXXX California there have been several discrepancies. Please note that these loans were for my XXXX Degree and were given to me by the United States of America XXXX XXXX XXXX, not XXXX XXXX  from next door or XXXX XXXX  from across XXXX XXXX. 

I would definitely encourage Nelnet to have an account review account XXXX. I should not have to wait till XXXX to have this reviewed by a staff member. 

I believe Nelnet is behaving in unfair practices as far as their communication with me as my interest rate does not include subsidizing other people 's loans. 
This has also caused several issues with my personal XXXX XXXX. I also want to make Nelnet aware of the fact that my personal XXXX XXXX should not be shared with the public 's information. My financial information is my information only and those who I have agreed to share that with and I have not as of yet. This should not be distributed in a group chat or through XXXX or stored on someone's personal computer. 


Cc : XXXX XXXX XXXX XXXX XXXX, DC XXXX XXXX XXXX XXXX XXXX XXXX KY XXXX Thanks XXXX XXXX

Company response to consumer: Closed with explanation