Consumer complaint received 2024-10-19 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TekCollect Inc.
State: OK

Complaint narrative:
I went to XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX in XXXX of XXXX to have a XXXX done. After assessing my XXXX, the XXXX told me that I would have to have my XXXX XXXX XXXX in full XXXX due to my XXXX relation. I later found out that this is a tactic he uses often to inflate medical pricing and gouge customers and insurance. However, I was not aware of that at the time. We began the process which included a lot of XXXX XXXX XXXX XXXX XXXX XXXX that he said was necessary. He placed a XXXX XXXX. During that time, he submitted information to my insurance in an attempt to get insurance to pay for the extensive treatment he said I needed. I was not made aware by his office but my insurance refused to pay for it. I had also made payments towards the upcoming procedures. In XXXX of XXXX XXXX XXXX XXXX told me that I had too extensive of a XXXX XXXX for the treatment plan to work and he placed another XXXX XXXX that would hold up longer according to him. I was also told that I had about {$1800.00} on my account because I had over paid so I opted to use part of that for XXXX XXXX. His office offered to reimburse me for the cost of the XXXX XXXX because he was not able to render the services he had previously said he would do. I told them that wasnt necessary. I was not aware that they had charged me for individual XXXX XXXX XXXX XXXX  and XXXX XXXX XXXX  and charged for repetitive and unnecessary XXXX throughout the process. I have not been back to his office since XXXX of XXXX and at that one I was told I still had a credit on my account of about {$600.00} because I had over paid and they would be mailing me a check. The last payment I made which was over what was owed was in XXXX of XXXX. In XXXX of XXXX, they filed claims with my new insurance carrier for procedures they had not done and I had not been to their office in six months. XXXX of XXXX they also filed more claims with my insurance company that they did not provide services for. I spoke with his office in XXXX of XXXX because I received a statement that showed a large balance and I didnt understand how I had gone from having a credit the last time I was in their office in XXXX to owing {$1400.00}. They acted as if they never told me that I had a credit or was paid in full and had excess funds which led me to using those funds to get the whitening done in XXXX. They continued to bill me and then sent the balance to a collection agency, TekCollect XXXX XXXX XXXX, XXXX, XXXX XXXX. XXXX has reported it on my credit and changed the date of the debt to XX/XX/XXXX, re-aging the debt. I do not owe this but even if I did the statute of limitations for them to collect in the state of Oklahoma is three years on a verbal contract, which we did not have because I didnt agree to services they say they rendered and the did not and the last payment I have made to XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and the last time I was in their office was XXXX of XXXX. So, even if we had a written contract ( we do not ) they are past the statute of limitations because its five years in Oklahoma. I filed a dispute with XXXX regarding this debt that I never incurred. XXXX says they investigated but they didnt change the status of the account, Tek Collect sent me another statement from XXXX XXXX XXXX XXXX which shows in detail that they charged for XXXX XXXX XXXX XXXX XXXX XXXX and that they also charged my new insurance 6 and 8 months after I had last been in their office and over a year from the XXXX XXXX that I did not receive. The XXXX XXXX committing fraud against a consumer but also insurance fraud and violating the fsir credit reporting act which is a federal law. TekCollect is also in violation of the fair credit reporting act by trying to re-age the bogus debt and use the date of XX/XX/XXXX. XXXX is in violation of the fair credit reporting act by not investigating appropriately and making sure that the debts they report are valid and not misleading with fraudulent information and dates.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation