Consumer complaint received 2025-04-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: TD BANK US HOLDING COMPANY
State: RI

Complaint narrative:
I opened a TD Business Interest Checking account with TD Bank on XX/XX/XXXX with a promised {$500.00} promotional bonus after completing the following requirements : - Deposit a minimum of {$2500.00} within the first 25 days and maintain at least a {$2500.00} balance for XXXX additional days from the XXXX day after account opening.

- Conduct 25 qualifying transactions across the first XXXX statement cycles ( XXXX XXXX, XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, incoming/outgoing wires, checks paid, small business XXXX transactions, XXXX  XXXX Debit card XXXX XXXX XXXX XXXX remote deposits XXXX and settlement transactions for TD Online Accounting or Tap-to-Pay on XXXX payments received ) The {$500.00} bonus never posted, and my correspondences with TD have been as follows : XX/XX/XXXX - From TD Bank : I received a response from our Online Promotions team, and they stated the account did not meet the requirements for the promotional credit. 

Needs to deposit a minimum of {$2500.00} within the first 25 days and Maintain at least a {$2500.00} balance for XXXX additional days from the XXXX day after account opening. 
_______________________ XX/XX/XXXX - XXXX XXXX : I have indeed fulfilled the requirements as indicated by the terms of the offer. The account was opened on XX/XX/XXXX, and the {$2500.00} deposit was made on XX/XX/XXXX within the XXXX  days ( see attached PDF XXXX ). The average daily balance was maintained for XXXX  days ( see PDF XXXX & XXXX ) plus the 25 days after opening the account ( XXXX  days from XX/XX/XXXX is XX/XX/XXXX ; the first withdrawal made to reduce the average daily balance was made on XX/XX/XXXX, XXXX days after that requirement was satisfied. You can see that withdrawal on PDF 4 ).

25 debit transactions were also completed over the first 3 statement cycles as per the terms of the promotion.

Please forward this to the promotional team. 
_____________________________________ XX/XX/XXXX - Reply from TD Bank XXXX XXXX XXXX : Hello XXXX There was one requirement that wasnt met in order earn the promotion.

Please see the requirement template copied below You didnt meet the 25 transactions required. 

Please let me know if you have any additional questions. 



XX/XX/XXXX - My last reply : Ive attached a PDF statement that documents all 25 qualifying point-of-sale debit transactions. Based on this, all promotional requirements have been fully met.

I kindly ask that the promotion team apply the bonus as outlined. If this can not be resolved promptly, I will escalate the matter to the CFPB for further review. 

XXXX FOR THE CFPB : I've attached the four bank statements that I referenced above. They indicate the average daily balance maintained throughout the 115 day period from account opening ( 90 days plus 15 days from account opening - you can see this on statements 1-3, and on statement 4 I've highlighted the withdrawal that reduces my average daily balance below the {$2500.00}, which occured 119 days after account opening ) and the 25 qualifying debit transactions ( they are all listed on statement 1 ).

Thank you for your review of my complaint. 
XXXX

Company response to consumer: Closed with monetary relief