Consumer complaint received 2024-08-17 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: VA

Complaint narrative:
THIS IS AN EMERGENCY. I AM A SINGLE SENIOR CITIZEN FEMALE AND ROBINHOOD HAS WITHHELD ACCESS TO MY FUNDS FOR XXXX MONTHS UNLESS I REPEATEDLY SEND MORE MONEY OR PAY BRIBES TO INDIVIDUALS. I AM NOW WITHOUT ANY FUNDS FOR ANYTHING AND I AM IN CRISIS! XXXX HAS CLEANED ME OUT AND COMPLETELY IGNORES MY PLEAS. THEY HAVE BEEN TOLD AND SHOWN THAT DUE TO THEIR ACTIONS, I AM TOTALLY WITHOUT FUNDS. I HAVE NO MONEY FOR FOOD, UTILITIES OR OTHER NECESSITIES. AND PEOPLE ARE XXXX. 

Robinhood Markets representative offered to put my funds into an investment " event '' that would multiply my funds in a matter of weeks which I had made clear were for an emergency XXXX XXXX. I was sent copies of other clients ' statements showing the amount they deposited and the initial return yet despite asking numerous times, I was refused a copy of the statement of my own account. I had been directed to put in a certain dollar amount which would be available upon request. When I deposited funds, I was then told that I needed to deposit some more funds in order to free the funds already deposited. This was at the beginning of XX/XX/2024. I made it clear that these funds would be needed for XXXX XXXX. Every time I sent funds in order to release funds in my account, I was told I had to send more and then more and then more. I was told several times to send my entire income and that as soon as it was received in my wallet, my funds would be released. This has gone on now for nearly XXXX months after I have exhausted all of my funds, credit, retirement savings fund, sold property, pawned my valuables, etc., and still, even up to XX/XX/2024, NONE of my funds have been released. I was informed last month that there was well over {$430000.00} in my account but still am refused a statement and STILL being required to send more funds to release any. I have been lured into a deep hole that only goes deeper and deeper and then kept there. I have been unable to pay my mortgages, credit cards, health insurance, repay pawn shop and individuals, utilities, etc. I have no way to pay for transportation. Knowing that I am a senior citizen on a fixed income, and after telling me to send more and more money and my funds would be released, nothing happened and the XXXX representatives would then stop communicating or give uninformative cryptic replies. 

Every time they told me that " this time '' it is going to work. They had me take high interest cash advances on all of my credit cards, borrow other money, forego bill payments, all because my funds were going to be immediately released and I would be able to pay everything back immediately. 

I had a perfect credit score of XXXX missed payments for all of my life and because of the lies told to me, my credit score has dropped hundreds of points. I have no credit left to use to pay utilities or buy food! I have no money to pay my doctor! My accounts are in collections and I may lose my house! Yet, even after telling me again that the funds would be immediately available in my account, that didn't happen and they once again stopped communicating. Unconscionable. I have pleaded with them to no avail. At XXXX point, I was told to send someone in the office {$1000.00} to their personal wallet. This person, I was informed, would be able to release my funds. That was several months ago. I was told I would be paid back the {$1000.00} but, despite being told it was put in my account, there is no transaction of such. Again, after sending that and more, no funds were released and the representative again went silent. 

Numerous excuses were given that always tried to blame me, totally disproven. I have suffered and continue to suffer and will into the future. I will never be able to restore my credit. It has cost many times more and continues to cost more, not only in monetary terms. Medical costs have multiplied due to XXXX months of delays. 

I have the names of individuals, copies of transactions, chats, messages, etc. I requested access to all previous chats but they have not been provided. I have asked numerous times that I be given answers but I have been ignored. 

It was again recently suggested to me that I " bless '' an XXXX person with at least {$5000.00}. And then she told me that I would have to " sort '' the guy who makes dispersals, even though all dispersed so far to my Coinbase wallet can not be used unless I pay thousands of dollars more for tokens. I am to pay him hundreds, just to do his job. They knew I had no more funds to buy tokens so that was a farce. The cavalier way my funds and my life has been handled is criminal. I intend to get answers, though I know that XXXX just denies and doesn't take responsibility as proven time and again. There is plenty of documentation and proof. This has caused extreme stress and has affected my health and the health of others dependent on me for crucial medical procedures, life or death. I am about to be put on the street. Never in my life have I been in a financial crisis such as this.

Company response to consumer: Closed with explanation