Consumer complaint received 2025-04-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AL

Complaint narrative:
I reached out to the Capital One 360 team in XX/XX/XXXX regarding some ongoing concerns with my account. Unfortunately, Im uncertain whether the account in question was classified as a checking or savings account, as the representative I spoke with did not provide clear verification on this matter. 

During the conversation, the Capital One 360 representative asked how they could assist me further. I informed them that I was considering enlisting in the military, and based on advice from my recruiter, I had decided to open an account with XXXX XXXX XXXX XXXX. I mentioned to the representative that I already initiated the process of setting up my checking and savings accounts with XXXX XXXX. 

However, just two days later, I received a communication from XXXX XXXX instructing me to contact XXXX XXXX XXXXXXXX XXXX XXXX XXXX  When I reached out to XXXX I was informed that they had sent me my report via email and postal mail. The report indicated that there was an entry concerning fund transfer fraud linked to my account at XXXX XXXX. This revelation caused me considerable panic. Back in XXXX, I had placed a fraud alert on my credit due to concerns that my personal information might have been compromised. 

I subsequently attempted to apply for a car loan at a dealership but was denied because I had no credit history at that time, as I was still quite young. I neglected to place the fraud alert back on my credit after it lapsed, but I did reestablish it in XXXX, and it has remained in effect since then. 

Monitoring my XXXX report in XXXX, I discovered the incident related to the Capital One account. The Capital One representative I spoke with assured me that there shouldnt be any fraud notation on my XXXX report since the account had no outstanding balance. They advised me to contact XXXX XXXX to relay this information. When I did reach out to them, I was informed that I needed to liaise with XXXX to have the fraud flag removed. 

Following their instructions, I communicated the same details about the fraudulent activity, but XXXX informed me that the matter needed to be resolved directly with Capital One 360 since they were the ones who originally reported it. XXXX mentioned they would send a letter to Capital One, indicating that whoever opened the account left it with no balance, and thus it should not have been reported to any external agency, including XXXX However, to my dismay, I never received confirmation that this letter was sent. 

I followed up with XXXX  once again, which led me to fill out various forms in hopes of resolving the issue. I find myself in a difficult position where I can not open a new account due to this misinformation. In my discussions with Capital One, I reiterated that I am a victim of fraud, explaining that someone appears to be attempting to open accounts in my name, which prompted my decision to place a seven-year fraud alert on all my credit accounts and personal information. 

When I requested a letter from Capital One to forward to XXXX XXXX XXXX to facilitate the removal of this erroneous entry from my report, I was told that they would send it to me. However, it has now been two months since that conversation, and I am still waiting for the documentation. This situation is becoming increasingly urgent, as it directly impacts my ability to manage my finances and establish credit.

Company response to consumer: Closed with explanation