Consumer complaint received 2025-04-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: DE

Complaint narrative:
CashApp is not honoring a reversal for services not rendered and misrepresentation. This is a formal complaint & dispute regarding XXXX transactions totaling {$2100.00}, paid via CashApp connected to XXXX XXXX XXXX to XXXX XXXXXXXX XXXX XXXXXXXXXXXX XXXX. Payment was for vehicle repairs that were neither properly rendered nor fully disclosed/fraud. These charges fall under payment for services not received, not properly rendered & misrepresentation to provide the agreed services, which violate fair consumer practices. 
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Background XX/XX/XXXX : Paid {$1100.00} ( CashAppXXXX ) for initial repairs. 
XX/XX/XXXX : Test drove for XXXX mins & not functioning. Left with mechanic. 
XX/XX/XXXX : Paid {$1000.00} ( CashApp/XXXX ) to retrieve the car. 

Why paid under duress on XX/XX/XXXX We were worried about what might happen if I left it there The mechanic was threatening to charge daily storage fees We perceived the car is worth much more than the remaining amount ( {$1000.00} ) It wasn't a free choice - We paid because to protect the property, not because the work was done right. 

We sought out repair services for our XXXX XXXX XXXX, which we co-own & is XXXX primary transportation. XXXX XXXX gave us a detailed verbal, then written estimate for both mechanical & collision XXXX had. Based on the estimate & assessment of repairs needed after he disassembled it, we authorized repairs in good faith. Please note, the repairs were for BOTH body & mechanical repair as evidenced in the estimate which states mechanical issues not related to the accident, suggesting a full evaluation of the collision damage & mechanical repair needed. 

Despite assurance that the car was ready to go, it broke down less than XXXX minutes after we picked it up on XX/XX/XXXX & had to be towed just XXXX miles from XXXX XXXX XXXX XXXX XXXX ref # XXXX ). A follow-up inspection at a XXXX dealership confirmed critical mechanical issues not disclosed in the estimate prior to the start of the repair. 

Violations & Misrepresentation XXXX. Service Not Rendered as Paid For : The payment was made under the assumption that the repairs would restore the vehicle to operational condition. The car remains inoperable. 
XX/XX/XXXX XXXX dealership inspection revealed critical undisclosed issues ( tie rods, brakes, etc ), proving that essential repairs were omitted or misrepresented in the initial estimate. 
XXXX. Failure to Provide an Itemized Invoice Despite repeated requests, XXXX XXXX refused to provide a detailed, itemized receipt specifying parts & labor, which is necessary to verify what work was completed & warrantied. We received a version of a receipt following several requests. 
XXXX. Unprofessional Communication XXXX XXXX became defensive & evasive when questioned about the vehicles condition & why it was not drivable. 
He demanded immediate payment rather than explaining the repairs performed. When concerns were raised, he threatened storage fees if we did not remove the car immediately. 
We could no longer communicate professionally due to consistent interruptions, inappropriate comments & lost confidence in his ability to resolve the issue. These actions suggest unfair & deceptive business practices, which violate consumer rights We fully support paying for honest rendered services, but these charges do not meet those standards. The mechanics misrepresentation directly led to this financial agreement & subsequent payments made under duress. Given the extent of the still mechanical issues & the vehicle 's inoperable state, it may now be considered a total loss.

Company response to consumer: Closed with explanation