Consumer complaint received 2025-02-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Credit denial
Company: BMW Financial Services NA, LLC
State: NY

Complaint narrative:
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX ( XXXX ) XXXX XX/XX/2025 BMW Financial Services NA , LLC XXXX XXXX XXXX XXXX XXXX, OH XXXX ATTN : XXXX XXXX XXXXXXXX Subject : Formal Dispute of Credit Application Denial and Associated Compliance Violations Dear XXXX XXXX XXXXXXXX, I am writing to formally dispute the denial of my credit application dated XX/XX/2025. The reasons providedserious delinquency, too few accounts paid as agreed, and number of recent inquiriesdo not accurately reflect my financial situation. Moreover, I believe this decision involves several compliance violations under federal and state laws, as well as inconsistencies with BMW Financial Services own policies and disclosures. 

Violations and Inconsistencies Identified : 1. Fair Credit Reporting Act ( FCRA ) Violations ( 15 U.S.C. 1681 ) : Accuracy and Integrity of Information : The FCRA mandates that furnishers of information to credit reporting agencies ensure the accuracy and integrity of the data provided. The reasons cited for my applications denial suggest potential inaccuracies in the information reported or considered. 
Adverse Action Notification : The FCRA requires that any adverse action based on credit report information must be accompanied by a notice detailing the specific reasons. The generic reasons provided fail to offer the specificity required under the law. 
2. Equal Credit Opportunity Act ( ECOA ) Violations ( 15 U.S.C. 1691 ) : Specificity of Denial Reasons : The ECOA requires creditors to provide specific reasons for credit denial. The vague statements given do not meet this requirement, hindering my ability to understand and address the issues.

3. BMW Financial Services Internal Policy Inconsistencies : Collateral Consideration : According to BMW Financial Services underwriting standards, as detailed in your prospectus, applications with sufficient collateral should be favorably considered. My application included full collateral, yet this was not adequately taken into account. 
Transparency and Disclosure : The lack of clear communication regarding the denial contradicts the transparency principles outlined in BMWs corporate governance policies.

Requested Actions : Reevaluation of Application : I request a thorough reassessment of my credit application, taking into account the full collateral provided and a comprehensive review of my actual creditworthiness. 
Detailed Explanation : Please provide a specific and detailed explanation for the denial, including the exact factors and data points that led to this decision. 
Correction of Records : If inaccuracies are found in the information used to evaluate my application, I expect immediate correction and notification to all relevant credit reporting agencies.

Compliance Review : Conduct an internal review to ensure that all actions taken in relation to my application comply with FCRA, ECOA, and BMW Financial Services internal policies.

Failure to address these concerns may compel me to file formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and the New York State Department of Financial Services. 

I anticipate your prompt response within 30 days of this letter. Please contact me at ( XXXX ) XXXX or XXXX to discuss this matter further. 

Thank you for your attention to this serious issue. 

Sincerely, XXXX XXXX XXXX XXXX : XXXX. Relevant excerpts from BMW Financial Services prospectus and XXXX filings. 
XXXX. Copy of the credit denial notice dated XX/XX/2025.

Company response to consumer: Closed with explanation