Consumer complaint received 2026-05-05 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Problem adding money
Company: Netspend Corporation
State: NY

Complaint narrative:
Netspend about a year ago mailed me an advertisement card to my home which I never applied for or requested and I did not need to respond to use them since I already had prepaid cards. Now, one of my other card companies is no longer continuing their service why I went online and applied for Netspend. They approved me online but when they mailed the card and I activated it, they claimed they can only partially approve me with restricted access pending me needing to upload my government IDs which poses a security risk for me regarding identity theft. I've used prepaid cards for years thru other companies that were able to approve me online through government ran databases yo know I am the genuine person applying. I related that to 2 of their personal in a phone call. One of them, XXXX said she can approve me, asking for my SSN, but I only verified the last 4 digits and she seemed frustrated even though no scammer trying to impersonate me would be on the phone with that much accurate detail and presence and her lying about trying to approve me and placing me on hold indefinitely. I called back and after another Agent XXXX reviewed my account, he's still insisting on me using the reference # XXXX to upload my government IDs, & utility bill which anyone can use to open accounts in my name. If that is the case then I'd rather take those documents to a real bank instead. The point of using The XXXX XXXX approved prepaid card services is to skirt bank fees and other ridiculous requirements to get an account. If prepaid cards like Netspend are collecting sensitive data and approving people by misleading them into thinking they now have an account, then close them out from accessing and someone acting like a scammer contacts me from an email service I did not initiate with them to answer my questions is suspicious. They are supposed to be using XXXX for that purpose. The only other thing going on in my life that's weird is a team of persons stalking and harassing my life online due to many social media services hosted on XXXX XXXX where they are given back door access to people 's emails and can see my private messages. I have been complaining about a suspicious FBI Agent name XXXX XXXX XXXX whom I met over 15 years ago regarding an online complaint I made over IC3 where since that ended, he should never be following me or my lifestyle trying to interfere with my right to earn a living for I not a criminal and him going around trying to give that impression to people is a clear violation of my civil liberties and he is doing it in an effort to hurt my livelihood as a XXXX who created the XXXX XXXX. I suspect he and his team is trying to harm my means of being able to XXXX for things as they have been doing with my hosting on sites. Anytime something odd occurs in my life, traces back to him with behind the scenes signs of that and this may be another case of that. Netspend is acting suspicious and scammy, sending an email to me suggesting I can add a certain amount of money but won't be able to use the card as they will control it until I upload my SSN and other IDs. This is the similar tactic I've had to dispute concerning a few website hosting companies out of the blue demanding the same thing until I asserted my rights and implicated that FBI Agent. He appears to be involved in covert illegal activities to try to profit off people 's brands. He appears to be using my Business identity for his own gain taking advantage of a poor person he learned about 15 years ago stalking and trying to hijack my brand.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation