Consumer complaint received 2026-04-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: SANTANDER HOLDINGS USA, INC.
State: PA

Complaint narrative:
To Whom It May Concern, I am submitting this complaint regarding my auto loan account and the resulting deficiency balance currently being reported and pursued. I am requesting a full investigation into the handling of my account, the repossession, and the subsequent sale of the vehicle. The creditor is claiming that I owe approximately {$25000.00} after the vehicle was sold at auction for only {$3300.00}. This raises serious concerns about whether the vehicle was sold in a commercially reasonable manner, as required by law. The extremely low sale price appears inconsistent with fair market value and has resulted in what I believe to be an inflated and unjust deficiency balance. Additionally, I have not been provided with a complete and itemized breakdown of how this deficiency balance was calculated. I have not received sufficient documentation regarding the auction, including the date of sale, how the vehicle was marketed, the final sale details, or a clear accounting of any fees applied. Without this information, I am unable to verify the validity of the amount being claimed. I also dispute whether I was properly notified prior to the sale of the vehicle. Proper notice is critical, as it would have provided me the opportunity to redeem the vehicle or take other action. The lack of clear and documented notice represents a potential violation of my rights. Furthermore, I am concerned that the balance includes excessive or unexplained fees, including potential repossession, storage, and other charges that have not been properly itemized or justified. I also want to raise a serious concern regarding personal property that was inside the vehicle at the time of repossession. At the time, I was experiencing homelessness and had hundreds of dollars worth of personal belongings in the vehicle, including items belonging to both myself and my children. I was not provided a fair or reasonable opportunity to retrieve these belongings, and they were never returned to me. This has caused additional financial hardship and emotional distress. If this account is being reported to credit bureaus, I also dispute the accuracy of the reporting, including the balance and status of the account, especially given the unresolved issues outlined above. Based on the above, I am requesting the following : 1. A full and detailed accounting of the deficiency balance, including all fees and calculations 2. Complete documentation of the auction sale, including evidence that the sale was conducted in a commercially reasonable manner 3. Proof that proper notice of sale was provided to me 4. An explanation regarding the handling and disposition of my personal property 5. Correction or removal of any inaccurate credit reporting related to this account 6. Consideration of reducing or eliminating the deficiency balance due to the irregularities described The handling of this account violates protections under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, as well as applicable state laws regarding the commercial reasonableness of repossession sales. I respectfully request that this matter be investigated promptly and that I be provided with a written response addressing each of these concerns. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation