Consumer complaint received 2025-12-22 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Maximus Federal Services, Inc.
State: OH

Complaint narrative:
Below is a pair of messages to Aidvantage ( Official Servicer of Federal Student Aid ) regarding the Defense to Repayment Discharge due to attending XXXX University Message number 1 I received notice on XX/XX/year>, that my student loans ( XXXX University ) were eligible for full discharge and a refund of prior payments would also be in order. The outstanding loan balances were discharged in early XXXX. However, I have made several calls, and I have been unable to determine how much of a refund I am eligible for and when I should expect the payment. 

Message number 1 reply XXXX XXXX, Thank you for reaching out to us regarding a discharge refund. I am happy to assist. 

Your discharge is still in process, and a refund amount is not listed on your account. 
For information regarding Defense to Repayment Discharge due to attending XXXX University, please contact the borrower defense hotline at XXXX XXXX ET M-F or from XXXX ET Sat/Sun. 

I hope the information I provided was helpful and answered your questions. If you have any questions about your account or your options, visit us online at Aidvantage.studentaid.gov or give us a call at XXXX. 
Our hours of operation can be found online at Aidvantage.studentaid.gov/contact-us.

Best Regards, XXXX, Loan Servicing Specialist Aidvantage - Official Servicer of Federal Student Aid ref XXXX XXXX XXXXXXXX : ref Message number 2 I received a reply on XX/XX/XXXX to an e-mail I had sent previously. I am trying to understand the nature of the delay in getting ANY information regrading the refund of prior payments for my student loans ( XXXX University ) that were discharged back in early XXXX. Can someone please advise when I can expect to receive some manner of communication? I understand that the rfund information is not listed on my account, I can see that. What Id like to understand is when I can expect some degree of action? I am sorry if this seems abrupt or rude but I have been told by several people tat tis process seems to be taking much longer than it should. I can look at the Billing detail and see that the Life of Loan payments were {$27000.00}. 

Message number 2 reply.. 

XXXX XXXX, Thank you for reaching out to us regarding Borrower Defense to Repayment ( BDTR ). I'm happy to assist. 

Currently your account is under review to ensure that all adjustments are posted and any refunds due are applied. Once these adjustments post you will be refunded any payments made to your discharged loans. I apologize for the delay in this process and unfortunately, we don't have a timeframe for when this will be completed. Please continue to monitor your online account for updates regarding your BDTR discharge. 

If you have any questions about your account or your options, visit us online at Aidvantage.studentaid.gov or give us a call at XXXX. Our hours of operation can be found online at Aidvantage.studentaid.gov/contact-us. 

Best Regards, XXXX, Loan Servicing Specialist Aidvantage - Official Servicer of Federal Student Aid ref :XXXX XXXX XXXXXXXX : ref

Company response to consumer: Closed with explanation