Consumer complaint received 2025-07-24 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: U.S. BANCORP
State: CO

Complaint narrative:
Between XX/XX/XXXX and XX/XX/year>, Ive had ongoing issues with my US Bank accounts that have caused serious disruption to my daily life. Despite having a confirmed balance of over {$150.00} in my savings account, I have been unable to use it consistently for essential transactions. I attempted to send money using XXXX, XXXX, and XXXX, but all of these transfers either failed or were blocked without explanation. My checking account, which once had a positive balance, is now nearly - {$800.00} due to delayed transaction processing. US Bank takes several days to process purchases, and even though the money was in the account at the time of my transactions, those delays caused multiple overdrafts and massive negative balances I couldnt prevent. 

On XX/XX/XXXX, the situation escalated. I needed to take a paid driving lesson, and since my checking account was overdrawn, I connected my savings account to XXXX. It had a confirmed balance of {$150.00}, but when I attempted to purchase food earlier that day, the transaction would not go through, despite no formal decline. I couldnt buy lunch even though the funds were there. Strangely, I was able to successfully purchase an XXXX ride later onwithout any decline message or interruptiondespite using the same savings account. This inconsistency made no sense and left me unable to trust whether my account would work or not. 

Frustrated and desperate, I called US Bank customer service. I explained everythinghow my food purchases failed, but XXXX worked ; how I missed my driving lesson, which I had paid for and now may not be refunded ; how I had attempted multiple times to reconnect the account on different apps like XXXX and XXXX with no success. I told them this was affecting my ability to eat, travel, and work. The representative confirmed that my savings account was active and had no holds, but they could not explain why none of my purchases were going through. I was told that if I wanted help, Id have to go to a physical US Bank brancheven though I had no way to get there due to the same banking problem.

By the end of the call, I was in tears. Im exhausted from dealing with this. US Bank has made it incredibly difficult to access my own money. Ive missed time-sensitive appointments, gone hungry, and suffered financial and emotional stress. Even when transactions are not technically declined, they still wont processwhich is just as damaging. Ive only been a customer for a few months, and Ive faced constant issues that are directly harming my quality of life.

Im requesting a full investigation into why these issues keep happening, a written explanation of what went wrong, and an immediate resolution. If this is not addressed within 10 business days, I will be filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Office of the Comptroller of the Currency ( OCC ). Once my balance is handled, I intend to close my accounts with US Bank permanently.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation