Consumer complaint received 2025-07-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: PENTAGON FEDERAL CREDIT UNION
State: GA

Complaint narrative:
Lately Ive had issues with Penfed Credit Union honoring my request. I have expressed concern that I my account details were compromised and exposed. XX/XX/year> is when I began to get really suspicious about my account being compromised when XXXX just got drafted from my account from a location I was never at and I had mentioned to Penfed that I would like to close my account. This request was ignored and I have been left on hold repeatedly and then hung up on and also I have been humiliated by a rude representative telling me I dont make sense causing inferior and insecure mindset to discourage my strength and confidence to explain my concerns effectively. This is a challenge I have and under a doctors care for this issue. I told Penfed this should have raised a concern considering I have had XXXX or more debit cards replaced because of my debit card not working and XXXX were immediately upon receiving the cards I had problems. Also, I received a letter from Penfed Credit Union saying that my bankruptcy payment was never received or attempted to debit my account and there was absolutely no action by TFS payment systems to request payment when in fact, the payment was attempted ONLY AFTER PENFED APPROVED UNAUTHORIZED TRANSACTIONS THAT WERE WERE CONFIRMED BY TEXT unauthorized immediately!! Causing the payment to fail as well as other transactions that were approved immediately but were maliciously held in pending to hold funds that really were cleared on Penfed basis. If this makes any sense. However, today I requested to wire my funds to my mothers account and I requested that the account be closed. Now they open a new account after I asked to be treated fairly and that if I have done something illegal then they need to charge me with it and if not then stop treating me like a criminal. Now they have decided to hold my wire after all the unfair treatment I have endured in especially the denial of unauthorized transactions from my account that I have been forced to accept and having been unable to receive a fair and just investigation. The only thing I received was the deceptive way to distract me from the fact that I had larger amounts debited from my account but instead Penfed only wanted to focus on the small amounts of apple transactions when I kept asking for help with the internal transactions that were not working properly and I needed help with my bank to make the transactions clearer and find a solution. BECAUSE I KNOW I DID NOT GET MY MONEY FROM THIS PARTICULAR PLACE. My phone could prove this but instead the calls would drop or be on hold for the longest time! please help me with getting my money from them. At first I couldnt close my account and wire funds because the account was negative. So i waited and didnt change anything to make sure Penfed received the negative balance before I changed the direct deposit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation