Consumer complaint received 2024-12-03 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
Using the alias XXXX XXXX an XXXX female reached out to me by my XXXX account roughly XXXX XXXX. The conversation began as strictly one of interest in learning what I know about technology and her sharing her knowledge of Finance and investing. As the conversation proceeded it became more romantic, and she shared with me that her XXXX name was XXXX XXXX. She shared many pictures of her and her supposedly famous uncle who lived in the XXXX XXXX area but spent much of his life in XXXX knowing and being in business partnership with the likes of XXXXXXXX XXXX, the XXXX founder, President XXXX XXXX and other lesser-known XXXX personalities. It was this uncle and his supposed team of analysts that was the brain behind when to make trades with gold futures ( ticker symbol : XXXX ). I have many screenshots I can provide, including backed up XXXX conversations if requested. We spoke by video phone at least 3-4 times throughout this ordeal no doubt to get me to believe it was legit and all phone call durations were no more than a minute if even a minute. The scam started with getting me to wire transfer $ XXXX to XXXX XXXX XXXXXXXX XXXX out of NY and these transactions were setup through XXXX and converted to ETH cryptocurrency through my XXXX account. She claimed to live in XXXX XXXX, CA ( suburb of XXXX XXXX ) and at one point gave me the address of where she supposedly was living. I believe I took a screenshot of that, and it's likely in the XXXX backed up conversations I have. Nevertheless, it is clearly not a legitimate address. I did capture plenty of pictures and video clips of what is supposedly her. Ive also had both the $ XXXX and $ XXXX wire transfer forms to her alleged friend XXXX XXXX at XXXX XXXX in Louisiana. All total I think the steal comes to about $ XXXX.The basic flow would be me wiring transfers to a setup domestic bank account, then she would help me convert it to ETH crypto through my XXXX account. Then she helped me link that to the fake trading exchange account known as XXXX ( this is where the alleged trades would actually happen ). To get me to further buy into the scam when I first deposited the $ XXXX, she matched that with a $ XXXX fake deposit to bring my account in the XXXX account to $ XXXX. We did a few trades and of course that brought my account up to about $ XXXX. Then when I deposited another $ XXXX, she matched that bringing my account up to a total of over $ XXXX. We did a few more trades and my account hit over $ XXXX. That's when the sting took place as she knew I wasn't putting in any more money even though she tried to get me to do so ( i.e. with Credit Cards etc. ). Finally, on XX/XX/XXXX we did one last transaction, she instructed me to do, and I lost over $ XXXX in that single transaction leaving about $ XXXX left in the account. When I realized what had happened, I tried to withdraw the $ XXXX left and lost it as well because I withdrew by choosing the wrong exchange ( a combo of my panic knowing I'd been taken and inexperience with crypto investing ). All this took place over the course of 6 weeks, several short video calls and a lot of romantic and business discussions, coupled with plenty of pictures and video clips it was elaborate enough to make the whole scam seem legitimate. Since then, I have been working with an agency who advocates against this type of fraud and have sent letters to the involved parties who are responsible for ensuring fraud does not take place under regulatory requirements such as " Know Your Own Customer ( KYOC ) '' among others to protect against such criminal activity. These letters have been my attempt to recover the lost funds and be certain these criminals are prevented from doing this to others through these channels.

Company response to consumer: Closed with explanation