Consumer complaint received 2025-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
XXXX XXXX card services incorrectly reported my account as delinquent after they mistakenly raised the minimum payment due because of a mathematical error on their part. I detected this error immediately and called XXXX multiple times and was repeatedly transferred to varying departments and repeatedly told to call back in a few days or a week. Eventually, XXXX admitted over the phone that it was their mathematical mistake, however they did nothing to rectify the problem. I called multiple times and expressed to them that I was beginning the process of purchasing a home and was concerned that they would report their error to the credit bureaus. I was told that they would not report my account as delinquent or as late over the phone. THEY DID. As a result, my credit score then dropped XXXX points OVERNIGHT and I became unable to qualify for a mortgage. Now I have to jump through hoops by writing letters of complaint to all 3 credit bureaus and nervously hoping and praying that my credit score will go up. 

I'm just an ordinary American citizen and I don't claim to be super intelligent or anything like that, but I got so frustrated by this situation and felt so helpless to protect myself and my family that I did some research on the credit bureaus. I think, like a lot of Americans I didn't really understand how they operated and to be honest, I'm so busy trying to make a living and support my family that I've never had the time or the energy to figure out their game, but here 's what I learned... Essentially, the credit card companies and the credit bureaus are manipulating and controlling the entire housing market, and honestly, I'd wager the entire economy. I found out the the 3 credit bureaus, Experian, XXXX, and XXXX  are not government agencies at all, but in fact, are privately owned by shareholders, who are by a huge majority BANKS/ CREDIT CARD COMPANIES/ BANKERS whose interest is in profiteering off of hard-working Americans, like myself. So they buy up all my private information off the internet, and from my internet searches, and AI or whatever they can get their greedy little hands on and then they use to squeeze me dry. I am someone who has had the dream of buying a home for years now and I have been monitoring my credit score diligently, almost daily for XXXX or XXXX years now and working my fingers to the bone always with this dream in the back of my mind. And I was really getting somewhere! I was paying off debts, saving money, and watching my credit score go up EVER SO SLOWLY and when I finally got to a place where I felt confident about it I started shopping online for mortgages ... and as soon as they saw that they mysteriously miscalculated my credit card account and reported me to the credit bureaus? I don't think so. They knew, after years of online searches of properties and renovation videos and everything else how much I wanted to buy a house, and have for years that if my credit score dropped I'd be desperate enough to accept an astronomical interest rate just to achieve my little dream.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation