Consumer complaint received 2025-08-21 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
To Whom It May Concern : I am writing to formally lodge a complaint regarding Wells Fargos handling of XXXX wire transfers initiated on XX/XX/2025, totaling {$10000.00}, from branch XXXX. This complaint is being submitted to Wells Fargo, relevant banking regulators, and consumer protection agencies to address the severe delays, poor communication, and improper fees I incurred due to Wells Fargos negligence. 

Timeline of Events XX/XX/2025 I initiated XXXX wire transfers of {$5000.00} each for a security deposit payment. 

The beneficiary bank was XXXX XXXX XXXX, which uses XXXX XXXX XXXX XXXX XXXX. 

Wells Fargo provided documentation confirming the transfers, and I relayed this to the beneficiary. 

That same day, I was notified the funds had not been received. 

Wells Fargo later informed me that although the wires were initially reported as successful, they did not clear due to internal wire transfer issues occurring that day. 

XX/XX/XXXX XX/XX/2025 I made daily or near-daily calls to Wells Fargo , often XXXX times per week, seeking resolution. 

I conducted multiple three-way calls with the beneficiary bank and Wells Fargo , during which both institutions confirmed the transfers were returned or rejectedyet neither could account for the location of my funds. 

I was advised repeatedly to contact the wire transfer department, but received no substantive updates. 

This delay caused me significant financial hardship, forcing me to make difficult decisions that impacted my household finances. 

XX/XX/2025 Wells Fargo located and returned one of the {$5000.00} transfers. 

XX/XX/2025 Wells Fargo returned the second {$5000.00} transfer. 

At this point, nearly one month had passed since the initial transfer. 

Improper Fees Charged During this period, Wells Fargo charged me approximately {$26.00} per transfer as a return transfer feefees directly caused by the banks internal processing errors. 

These fees were not refunded, despite the banks admitted fault. 

When a consumer makes a late payment or incurs a fee, banks expect immediate payment and often report such issues to credit bureaus. The same accountability should apply when the bank is at fault. 

Impact Emotional distress and uncertainty about the location of {$10000.00}. 

Financial hardship due to inability to access funds for nearly a month. 

Loss of trust in Wells Fargo, resulting in my decision to immediately close my account upon receipt of the funds. 

Requested Resolution I am requesting : A full refund of both {$26.00} return transfer fees ( {$52.00} total ). 

A formal written explanation for why the funds could not be located for nearly one month. 

A statement of corrective measures Wells Fargo will take to prevent this from happening to other consumers. 

Confirmation that this matter will be recorded internally as a service failure for regulatory review. 

Conclusion {$10000.00} is a significant sum of money, and no consumer should have to endure such a prolonged and distressing experience to recover their own fundsespecially when dealing with an FDIC-insured institution. I am requesting a prompt written response and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation