Consumer complaint received 2025-12-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Central Research Inc
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau : I am submitting this formal complaint requesting your immediate investigation into materially inaccurate credit reporting by CRI, in violation of the Fair Credit Reporting Act ( FCRA ) and, where applicable, the Fair Debt Collection Practices Act ( FDCPA ) and violations of federal student loan servicing regulations. CRI is reporting multiple late payments on my credit report for student loans that they were never legally authorized to service. 
I received a letter from XXXX, my official federal servicer, instructing me to recertify my XXXX XXXX ( XXXX ) plan. This proves : XXXX. XXXX was still my active loan servicer. 
XXXX. My XXXX  plan was valid and under review. 
XXXX. My account was not delinquent. 
XXXX. No servicing transfer notice was ever issued to me, as required by : 34 CFR 682.208 34 CFR 685.208 Because no valid transfer occurred, XXXXRI had no legal authority to report my account status to the credit bureaus. 

Their negative reporting violates : FCRA 623 ( a ) ( 1 ) ( A ) Furnisher reporting inaccurate information FCRA 607 ( b ) Failure to maintain maximum accuracy FCRA 611 Failure to properly investigate disputes Servicing regulations for XXXX accounts 34 CFR 685.209 While in XXXX recertification, my loans can not be considered late, delinquent, or in default. 
My credit report reflects 11 late payments reported by CRI in one month, despite the fact that : 1. I was in an active, approved XXXX deferment during the time the alleged late payments were reported, and therefore no payments were due. 
XXXX. I never received any notice from XXXX that my account was being transferred to CRI.

3. I never received any account login, communication, or validation notice from CRI, which is required if they are acting as a debt collector.

4. It is logically impossible for 11 late payments to occur if Im in deferment. 
XXXX. I never signed or gave permission to XXXX to transfer my loans to CRI 6. I never signed a contract with CRI regarding this loan.

This has caused significant harm to my credit score and financial standing.

Violations include the following : 1. FCRA Violations ( A ) 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Reporting information that is known or should be known to be inaccurate CRI reported multiple late payments during a time when no payment was due because the loan was in forbearance.

( B ) 15 U.S.C. 1681s-2 ( b ) Failure to conduct a reasonable investigation After disputing these inaccuracies with the credit bureaus, CRI and XXXX failed to correct or delete these false late payments.

( C ) 15 U.S.C. 1681e ( b ) Failure to maintain maximum possible accuracy Eleven late payments for a single month is evidence of careless and inaccurate reporting.

2. FDCPA Violations ( If CRI is a Debt Collector ) ( A ) 15 U.S.C. 1692g ( b ) Failure to provide a validation notice I have never received any written validation notice from CRI.

( B ) 15 U.S.C. 1692e False, deceptive, or misleading representations Reporting false delinquencies constitutes a deceptive collection practice.

3. Harm Suffered The inaccurate reporting has caused : A sharp drop in my credit score Difficulty obtaining credit at reasonable rates Emotional distress Reputational harm due to inaccurate delinquency listings 4. Requested Action by CFPB I respectfully request that the CFPB : 1. Open an investigation into CRI regarding the unlawful and inaccurate credit reporting.

2. Compel CRI to provide documentation showing : The authority for CRI to service or report on this account Proof of the alleged delinquencies Proof that any required notices were provided Proof contract signed by me ( XXXX XXXX ) proving I gave permission for CRI to take over my loan from XXXX XXXX. Require CRI to immediately remove all inaccurate late payment notations from my credit reports.

4. Ensure compliance with FCRA and FDCPA requirements for future reporting.

5. Correct my account status 6. Cease reporting CRI doesnt have lawful authorization I have attached : The XXXX recertification letter Credit reports showing CRI late payments The reporting of these late payments is unjustified, unsupported by documentation, and a clear violation of federal law. These errors must be addressed immediately to restore accuracy to my consumer report. 

Thank you for your prompt attention. I request written confirmation of your investigation and its outcome. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation