Consumer complaint received 2024-05-23 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I trusted Home Depot because of their advertisements and by the words of their employees, however, I was deceived not once, but twice.

The Home Depot Difference : Installation you can trust. Professionalism. Protect your must valuable investment your home. Here every step of the way. So, relax. Managing the project from the beginning to the end. Proper installation. Stand behind you. Satisfaction guaranteed. 

XX/XX/XXXX purchased new windows and installation for {$23.00}, XXXX XX/XX/XXXX installed over XXXX windows in ONE DAY - No measurements were done to ensure windows would fit the opening. 
- Windows were forced into opening; bowed after installation - Home inspection report ( attached ) - Email attached dated ( XXXX XXXX XXXX ) XXXX XXXX, Disputed/won window transaction for {$23.00}, XXXX. 
Disputed {$7000.00} for installation Disputed {$16.00}, XXXX for windows Home Depot installers damage my beautiful house and my brand new windows, but they also left the windows unsealed/holes open, they failed to provide me an installers that would follow proper installation procedures, measure the windows before installation and/or supervise untrained workers. Not only did the installers break my windows they bent the frames, drilled screws so hard they cracked the frame, they bent & ripped the screens bent windows frames by jamming them into a space that was too small, put the windows in the wrong space, broke the glass, left debris inside and outside my house, threw windows off my roof, broke the brick on my house, and laughed and joked while they did this behavior. When I called Home Depot, not one Manager offered to assist or resolve the problems that these installers did to my house. I was told that these installers did this to other people. 
After countless times of calling Home Depot for resolution in XXXX, XXXX and XX/XX/XXXX nobody ever called me back with a resolution. I bought my house in XXXX of XXXX and trusted Home Depot with my investment. I just wanted Home Depot to resolve the issues, but there was no assistance ; I received absolutely nothing. Everything they advertise is a lie. I was left to resolve this issue by myself. 

I am writing this letter to inform you that I am requesting to dispute this charge ( AGAIN ) {$23.00}, XXXX. 

XX/XX/XXXX, I opened a case with the better business bureau, to gain a refund from Home Depot for a refund that they owed me for another transaction. 

This situation involves XXXX XXXX ( XXXX XXXX  XXXX XXXX ) XXXX XXXX ( Installation Manager ) XXXX XXXX ( Better Business Bureau ) They would not release a refund until I signed a chargeback and release form for the {$23000.00}. 

Please be aware, this form was sent to me during another transaction that I was trying to resolve with Home Depot. This transaction is listed below and attached. 

XX/XX/XXXX I requested a refund for 3 windows {$3100.00} XXXX XX/XX/XXXX Email ( attached ). XXXX XXXX XXXX XXXX XXXX start process. I sign the document and I am told I will get refund in 15 days. Then the emails stop. All conversations stop. 

XXXX XX/XX/XXXX XXXX XXXX starts emailing me about the {$23000.00} chargeback/dispute. I tell him my focus is on the refund only. The dispute is resolved. 

XXXX XXXX-email continue with XXXX XXXX. 

CHARGE BACK AND RELEASE # XXXX Customer retains the right to submit a future charge-back if Home Depot ( HD ) does not complete the installation according to the terms above and the Home Depot agreement between the HD and Customer. 
i. Home Depot did not follow the Home Depot Agreement 1. Failure to replace or correct each defect 2. Failure to not cause damage to my house 3. Failure to provide good workmanship 4. Failure to act in a reasonable time 5. Terms above-Failed to release funds 6. Implied intent was to stop dispute only XX/XX/XXXX Called XXXX denied to assist me. 
XX/XX/XXXX Contacted XXXX XXXX ( never contacted me back ) XXXX XXXX XXXX implied intent was to stop the XXXX dispute ; there was no intent to compensate me or intent to follow the Home Depot Agreement. He never wanted to assist me with the damages to the windows or my house ( the installers that Home Depot hired ). 

XXXX XXXX utilized his knowledge of the situation to help himself and to fraudulently deceive me. In addition, he recruited other employees to help him. 

Home Depot has failed me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation