Consumer complaint received 2024-02-10 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: TN

Complaint narrative:
I tried to Paypal my friend XXXX {$750.00} using what I know to be his current phone number on the morning of XXXX XX/XX/2024. I later that day texted my friend to check his paypal because I had not heard from him. He then told me he closed his paypal account XXXX XXXX XXXX. I said oh no. I first looked up a number for paypal and tried to call, and waited on hold for over XXXX minutes to get no one. I then logged into my paypal account to try to cancel and the paypal website did not allow me to do that, but they did have a button on which I clicked to report a problem with the payment! Paypal supposedly opened up a case ( case # XXXX XXXX XXXX investigate!! I then logged into my bank, and I felt relieved because the money had not come out yet which told me no one had accepted it. The morning of XXXX XXXX, I logged into Paypal to check status of my case because I had heard nothing! Surely, a fraud case or one that I reported a problem with, I would get a phone call or email, I would think pretty urgently, but no!! I logged into to Paypal to find they just closed the case, and it shows my money was sent to somebody with a very suspicious email ( XXXX ) with no regard for me whatsoever and said there was nothing they could do!! I then logged into my bank, and saw the money was pending for disbursement. I called them to try to stop payment, XXXX, and they told me since it was pending, it is gone and they could not allow me to stop payment. They only offered the chance for me to stop future payments!! Of course I questioned, what's the purpose of the " pending then ''. No satisfying answer. She did tell me that I can dispute the payment once it is no longer pending. Meantime, I called paypal again today and waited to speak to someone to see what happened and why the case was just closed without regard or speaking to me at least. I spoke to XXXX ... XXXX ... I was on the phone with her for XXXX minutes ; I explained exactly what happened, and she told me that she would have case reopened and do what she could to help and put me on hold ... she came back to tell me that a supervisor was going to call me right back. I said well I'm on my lunch break and asked when they would be calling, and she told me right after I hung up with her. That was at XXXX XXXX, and no one attempted to call me before XXXX XXXX. At XXXX XXXX, my phone rang ( no identification but instead a spam risk ) and by the time I answered as I have to step out of my office to take calls, they hung up. It is now XXXX XXXX, and no one else has attempted to call me. The one call that occurred at XXXX was probably not them because there was no voicemail left!! If it were them, they should've tried again until they got me when I'm out {$750.00} and instead of doing all they can to help me resolve this, they clearly could not care less!! I am beyond annoyed, frustrated, disappointed, and upset at their lack of care with this!! I have used paypal as my source to transfer/receive funds for years as I thought it was safe and secure. I do not have or want to ever use XXXX But at this rate, I will be closing my paypal upon resolving this issue, and I am hoping you can help me get it resolved. I called the XXXX and they informed me to go this method. By the way, I have logged into my paypal again, to see if a case was opened or if I had any messages and I do not. I have heard nothing from them!!! Please help me. I can not afford to throw away {$750.00}!! It is not XXXX XXXX, and I have yet to here from Paypal!!! I find it appauling!!

Company response to consumer: Closed with explanation