Consumer complaint received 2025-11-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: NY

Complaint narrative:
Purcahsed airline ticket from XXXX XXXX XXXX using Elan Financial Services Credit Card. 
Arrived at XXXX XXXXXXXX XXXX XXXX, checked in for flight after being provided boarding pass. While boarding was in process, asked attendant where seat location was. I was directed to seat. 
Once seated flight attendant approached requesting I close tray table while flight was still parked at Boarding gate as passengers entered. I was seated at a window seat with slice of XXXX in a small box eating. 
As, I am " Legally XXXX '', I was asked to close tray table & discard box. 
I informed customer flight attendant for XXXX XXXX, " Once I was finished eating & plane XXXX XXXXXXXX XXXX XXXXXXXX was ready to taxi from boarding gate for flight I would be happy to accommodate XXXX XXXX XXXX XXXX attendants request ''! 

The customer service flight attendant sorted away as if upset. 

Returning shortly I handed her the customer service XXXX XXXX XXXX  attendant the empty single slice box the pizza was provided ro me in at restaurant in XXXX XXXX, tray table had been closed & seat belt was attached in place as standard flight Practices. 

The Customer Service attendant for XXXX XXXX was handed the empty box, I said " Thank you '', & informed customer service employee for XXXX XXXX the tray table had been secured. 
Whilst the XXXX XXXX XXXX XXXX XXXX was still boarding. 
The XXXX XXXX customer attendant seemed very upset displaying very disturbing facial, body animations while snapping at me orally. 

I informed the XXXX XXXX Customer Service attendant, " I was not here child or husband & to not speak to me in such a condescending tone with such disrespect ", that I was the customer not the employee for XXXX XXXX. 

I was then informed by the same XXXX XXXX Customer Service attendant, " I would not be flying with XXXX XXXX as I was being deboarded ''. When I asked " what was the issue ''?. With no reply. " I Then informed XXXX XXXX Customer Service Representative that I was " Legally XXXX '' & that my XXXX Rights were being violated on XXXX XXXX in XXXX XXXXXXXX XXXX XXXX  along with XXXX XXXX XXXX for XXXX XXXX XXXX XXXX to XXXX XXXX XXXX. 
I was told by XXXX XXXX XXXX XXXX representative, " I was not to go anywhere as Police were en-route to remive me from flight ''. I responded mo need I was happy to walk off myself. But was detained & refused to step off flight XXXX XXXX XXXX Until Police Officers arrived onto the XXXX XXXX me off, as I was informed " I was being detained for FBI '' XXXX 

While being detained in waiting area for XXXX XXXX XXXX XXXX. 
" I called XXXX FBI main office to enquire why was I being detained & for what reason was I deboarded from XXXX XXXX XXXX  XXXX at XXXX XXXXXXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX 
I was at that point humiliated, embarrassed, felt degraded & insulted being detained. " The phone answering FBI representative at XXXX FBI office informed me he had no idea what I was talking about '', they were not aware of any reason for being deboarded nor were any FBI officers sent, dispatched to question me '', as FBI XXXX was " not sure of what I was even talking about nor why I was deboarded & being detained by ( XXXX ) XXXX XXXX  Police officers ''! 

I then informed Police XXXX if he would like to the FBI Agent on my phone I had been talking with and was informed " NO, you are free to leave now ''! 
It was a humiliating, disgusting, disturbing experience as a " Legally XXXX XXXX XXXX XXXX XXXX was being harassed by XXXX XXXX Customer Service attendant on XXXX XXXX XXXX  XXXX, the by XXXX XXXX  Police Then costing me XXXX thousands of dollars in expenses for food, transportation, delayed after attendingva siblings, wake, mass & funeral. To only be insulted, abused, humiliated by XXXX XXXX Customer Service along with XXXX XXXX  ( XXXX ) police officers and then charged for taking a flight I was remived from for no Legal Reason whatsoever as a " Legally XXXXXXXX XXXX XXXX XXXX XXXX '', not to mention former XXXX worker after unortunate attack causing me illness, XXXX XXXX, sick after having done my job as a XXXX XXXX XXXX XXXX XXXX XXXX 
Complaints were filed with XXXX XXXX XXXX immediately to dispute charges of over $ XXXX for Airline ticket not permitted to fly after being financially charged and illegally detained & deboarded from flight violating my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX to XXXX XXXX XXXX XXXX XXXX 
I have been filing complaints since XX/XX/XXXX and am being ignored, denied refund causing credit rating damage for failure to pay for XXXX XXXX XXXX  XXXX on XX/XX/XXXX and XXXX XXXX has XXXX contacted denying to respond, insisting I flew on the flight from XXXX on XX/XX/XXXX after being deboarded by XXXX XXXX Customer Service XXXX XXXX the financially paid for service never provided! 

I also informed XXXX XXXX I would not be returning on the paid for flight from XXXX XXXX XXXX to XXXXXXXX XXXX XXXX on XX/XX/XXXX & sought full refund for fraudulent charges to my XXXX XXXX XXXX XXXX Credit Card harming my Credit Rating, XXXX Score, along with thousands in expenses & costs incurred to date by me the XXXX XXXX whose XXXX Rights were violated repeatedly without remorse or acknowledging the violation & charges for services " Maliciously, Fraudulent ly charged '', currently by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX staff members. 

I have notified both repeatedly and the entire incident has been recorded on XXXX camera while unfolding at XXXX XXXX New York along with all Phone calls & oral communications with both providers! Recorded on there recorded lines and my recorded XXXX XXXX consistently. To document & record events that have caused such stress, anxiety. Financial, mental & emotionally stressful beyond description. 

No assistance of any kind has been offered by either organizations involved. It is also not the XXXX time this has happened with XXXX XXXX XXXX stealing my goods purchased at XXXX XXXX XXXXXXXX XXXX XXXX never returned to me the customer costing over {$500.00} XXXX XXXX and documented on XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX or XX/XX/XXXX if I recall date correctly while visiting dieing family sibling ( brother in hospital ) prior to death on XX/XX/XXXX. XXXX XXXX have caused more discomfort, abused violating my XXXX XXXX XXXX XXXX Passenged Rights through " Fraudulent Abuse '' of a " Legally XXXX '' US Citizen repeatedly! 
Both companies took no positive actions to assist other than maliciously harass me with Collection Agency Harassment phone calls, XXXX XXXX XXXX  XXXX. Elan Financial Services Credit Card XXXX XXXX XXXX to assist a " Legally XXXX '' XXXX XXXX & customer with excellent record of previous credit prior to Elan Financial Services Credit Card, XXXX XXXX XXXX XXXX XXXX Customer Service staff in XXXX XXXX XXXX!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation