Consumer complaint received 2025-05-05 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: IN

Complaint narrative:
I was a tenant for XXXX  years the company was brought out during my stay. An inspection was never done by the new company. I have XXXX children. They took my XXXX security deposit and are saying I owe them XXXX in damages / cleaning fees. I kept open communication with them. Even have emails of me requesting a walk through after moving out. The office was closed when I dropped the key in the drop box. I went into the office to try and talk this out. They said they didnt see anything in my pics which they werent trying to look. They said I was being charged for nails left in the walls from pics and stained countertops when I was in the office.They also claimed I put a dent in the wall that is taller than me. I contacted small claims they told me I couldnt file a claim since they did not owe me. I contacted a lawyer he told me it would be cheaper to pay them than him. I just dont feel its fair that I have to pay them when I didnt leave their property a mess. In XXXX  years I was late on my rent XXXX  times. I have had my door kicked in by neighbor kids and all they could tell me was to get cameras and file a report which I did. I was over charged on my water bill before went into the office asking for help which they denied and call the police on me saying they where in fear of their life. When the police arrive they gave us the wrong number to corporate. I paid my rent later that night through their XXXX online to fine out a week later it was stolen and the property has not had cameras since XXXX. Which I have this via email. The police couldnt do anything because it was a civil matter. I still had to pay rent the only thing they took off was the XXXX  day notice to quit. I have been through XXXX with this complex to say the least. My water heater went out and was growing mold. I called maintenance and sent emails only to be without hot water for 3 days. My children and I had to take showers elsewhere. I only got help after contacting my local housing authority. I just want what is fair. I have video footage before and after my moving out. When I moved in the only thing that was new was the carpet. The stove over head was stained and had bugs. The fridge and dishwasher was dirty they came out and cleaned both. My toilet in my room was stained which I had someone come out and professionally cleaned because that was a necessity to them seeing it still worked. The main tub had a soap scum ring that I also had cleaned. The sink in my joint bathroom was clogged.We were informed we were having inspection inspections and to replace the blinds or pay {$50.00} per XXXX. I paid {$76.00} at XXXX for XXXX pair of blinds which I left in the apartment and still was charged for blinds upon move out. I cleaned that apartment 3 days prior to moving there was no trash left behind like they claimed. Yes the carpet may have been stained but I was there for 3 years. And also own a carpet cleaner which I used frequently. But in the state of Indiana landlords can not legally charge for wear and tear on the apartments. So these has just been a complete mess. I contacted their 3rd party lender and didnt hear back until I contacted them again after my dispute. I submitted pictures and videos and they said the landlord was sticking by their charges and their is nothing I could do but pay out. And I should have requested a move out walk through. I explained that I had and that I have just been getting the run around. I am currently in a homeowner program XXXX dont need something like this affecting my credit when in fact its not true. Please review my case because I am being over charged and this is affecting my credit report. If I was a bad tenant or left their place a mess I wouldnt be going through these great lengths. I files a dispute with the credit and all they said was the charges were verified and if I disagree to file a complaint and another dispute which I have to today. They gave me you guys contact info to file a claim as well.

Company response to consumer: Closed with explanation