Consumer complaint received 2025-06-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing — 
Company: Paypal Holdings, Inc
State: MD

Complaint narrative:
Between XXXX and XX/XX/year>2025, I made multiple payments through PayPal to a web development company that operates under several aliases, including XXXX XXXXXXXX XXXX XXXX, and XXXX XXXX XXXX. The total amount paid was right under {$9000.00}, across 5 separate transactions. All the payments are under XXXX XXXX XXXX, but one is under XXXX XXXX. 

I was coerced and misled into making these payments. The company repeatedly pressured me over the phone to pay for services I either did not want or that are standard features deceptively sold as premium. For example : I was told I must pay {$1500.00} for something called " liquid responsiveness '' or the site would not be mobile-friendly. This feature is standard in all XXXX websites and should have been included in the custom website package I already paid for. It is free on XXXX, but XXXX XXXX  ( NOT AFFILIATED with XXXX in any way ) said that they would not start the XXXX  that I had already paid for. I later verified with XXXX that no such separate feature exists. Screenshots from XXXX confirmed they did not install any " liquid responsiveness '' and instead the website just shows up on new phones/laptops. Even though XXXX said it would be universal across all devices new and old ( it isn't ). 

I was forced to pay {$1900.00} for XXXX  compliance, under the claim that my site could not go live without it. XXXX already provides XXXX  compliance by default. This was not an optional service they refused to continue without payment. 

I paid {$2800.00} for XXXX and XXXX and then again {$2000.00} for extended XXXX  and XXXX XXXX XXXX services, which were never delivered as promised. I was told they would manage XXXX, XXXX, and XXXX but they only posted low-quality, duplicated images and asked me to create content for them since I was unhappy with the quality. I never received the XXXX  reports they promised. And they never created a XXXX for me. Furthermore, XXXX was harassing me over the phone to pay for this even though I was fighting him tooth and nail that I did not want it.

I attempted to resolve the situation by requesting refunds per their 100 % satisfaction or your money back guarantee, which they sent to me in writing. They ignored my requests. All 3 of them in writing and multiple over the phone.

Once I filed PayPal disputes, XXXX began harassing me by phone. He threatened me, raised his voice, and demanded I pay them {$6000.00} up front in exchange for dropping the disputes. He told me they operate 30+ business accounts on PayPal and have a disputes team that ensures they win chargebacks. I have submitted ALL of my evidence to PayPal. 

I filed five separate disputes through PayPal. All but 1 were denied ( one pending decision ) for them apparently having proof that the services were delivered as promised. I've submitted countless evidence including screenshots, emails, call log screenshots, XXXX documentation, links to verify proof on their end, and reports I filed with : FTC IC3.gov econsumer.gov Despite multiple PayPal agents telling me my case was covered under their Purchase Protection, and that I had strong documentation, all cases were ultimately denied citing vague reasons like item materially similar to description. There are only 2 reasons for this. XXXX XXXX  submitted doctored evidence ( which they have done before, PROOF ) or PayPal simply does not care to actually look into my case thoroughly because if they did, they would not have come to that conclusion.

PayPal failed to properly review the evidence. The decisions appear rushed, and I believe the sellers use of multiple accounts has confused PayPal into seeing each case as isolated rather than part of a larger pattern of deception.

I am filing this complaint because PayPal is failing to uphold its buyer protection policies and is allowing a business with fraudulent and abusive practices to continue operating under its platform. I am requesting a full refund of the charges for misrepresented and coercively sold services. I have all relevant documentation if needed.

Company response to consumer: Closed with monetary relief