Consumer complaint received 2025-09-18 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Confusing or misleading advertising or marketing — 
Company: Block, Inc.
State: AL

Complaint narrative:
Cash App close more than XXXX account down of mine. Because I had to create another one to be able to use it. Because that's how I was getting paid. When I was working and then friends and family sending money and me paying bills. And my fianc, which is now my ex, but at the time and her still friends. Now they closed down both of hers for suspicious activity, also, when it says you can send money to people, you know, friends and family. You can pay people for items like if you find them on XXXX and they accept Cash App. You can pay them that way instead of pay them cash or giving them credit card information. And all that XXXX XXXX XXXX XXXX  pay your bills. And then they want you to get your kids on there. Well, she was going to get her kids on there. That way She can teach them how to use money and save money. And do chores and stuff like that? And her allowance. But y'all close down both of her XXXX  for suspicious activity. When she was paying bills, sending money to friends and family putting money on my XXXX  when I was XXXX  up. She was helping other people 's family members. That was in there with me at the time that they didn't know how to put money on for the people. She would take, and she would do it for them. XXXX closed hers down, you close XXXX of mine down XXXX supposed to be XXXX or whatever. Okay, but then you close down another one. That also had a XXXX  one attached to it. After a little bit for suspicious activity, we both appealed it. And tried to get y'all to look into it because we've done what y'all says what it says to do in the information. But yet you closed it for suspicious activity, which her information has been leaked on the XXXX XXXX  or credit and data breaches. She's also been involved in XXXX or XXXX of y'all 's. Little breeches and leaks and all this XXXX XXXX XXXX XXXX  So why can we not get another account with y'all XXXX? We still know people that this is the only thing they use or we've come across. Trying to buy something on XXXX. And they only accept Cash App or this. And we don't have the other, and we can't get a Cash App. So we always have to find a friend and try to get them to do it for us. And they might end up charging us a fee to have the hassle of having to do it. And it's crazy, and it's not right. And it's not fair. There's people on it that used it for XXXX. More than me, and she never did, but yet they still got theirs. But yet you could go and pull up and you will see the XXXX  XXXX  XXXX XXXX or XXXX XXXX. XXXX XXXX department that she paid put money on the XXXX on the key. XXXX and stuff online XXXX pays the curious that is state. Our government XXXX  individuals website to put money on their XXXX  for they can get food for they can make phone calls. She's paid trash bills. She's bought stuff off of XXXX to individual that way that yet y'all close the counts. And XXXX not look into it. And she can not get it now. Just like I can't, because of social security numbers, because of phone numbers and emails, and we don't want to make another new email. Just to do that, that's crazy. And then have what XXXX more emails to keep app with y'all need to go through and fix your stuff. If you want people to use it and it done right? XXXX XXXX  better than y'all right now. For real.

Company response to consumer: Closed with explanation