Consumer complaint received 2025-12-15 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Ascension Point Recovery Services, LLC
State: VT

Complaint narrative:
CFPB Complaint AscensionPoint Recovery Services , LLC Date : XX/XX/year> Your Name : XXXX XXXX XXXX : AscensionPoint Recovery Services , LLC Type of Issue : Debt collector falsely reported or disclosed personal information Date of Incident : XX/XX/year> ( ongoing issue ) Phone Number Used by Company : XXXX Complaint Summary On or about XX/XX/year>, AscensionPoint Recovery Services , LLC contacted my brother by phone and falsely stated that I am deceased. This statement is completely false and was made to a third party without my consent. In addition, the company has contacted a family friend regarding me, despite my prior written request for them to cease all communication. 

I previously emailed AscensionPoint instructing them to stop contacting me or anyone connected to me. Despite that, they have continued to reach out to relatives and acquaintances, sharing false and misleading information about me. 

This conduct violates multiple provisions of the Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ), including : 1692c ( b ) Prohibiting communication with third parties about a consumers debt.

1692e ( 2 ) ( A ) and 1692e ( 10 ) Prohibiting false, deceptive, or misleading representations.

1692d Prohibiting harassment, oppression, or abuse in connection with debt collection. 

Their false statement that I am deceased is a serious misrepresentation that has caused emotional distress, confusion, and reputational harm. No legitimate reason exists for a debt collector to contact my family or friends, nor to make false claims about my status. 

Requested Resolution I request that the Consumer Financial Protection Bureau : Investigate AscensionPoint Recovery Services , LLC for unlawful collection practices, third-party disclosures, and false representations. 

Require the company to issue a written correction and apology confirming that I am not deceased and acknowledging their violation. 

Require deletion of any related false notations or records in their internal system or with any credit reporting agencies. 

Order the company to cease all contact with anyone other than me, in writing only, and only if permitted by law. 

Refer this matter to the FTC or the Michigan Attorney Generals Office for further enforcement or civil penalties if warranted. 

Supporting Evidence My brother can provide a written statement documenting the phone call, including the callers name, time, and the false statement made. 

I have email correspondence where I directed AscensionPoint to stop contacting me. 

I can provide phone logs and call screenshots verifying the contact with both my brother and a family friend. 

Summary of Harm The companys actions have caused me severe emotional distress and humiliation. My family was alarmed after being told I was dead, and a family friend was also inappropriately contacted. I am requesting immediate corrective action, a full investigation, and accountability for these clear violations of federal consumer protection law.

Company response to consumer: Closed with explanation