Consumer complaint received 2025-09-22 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: NY

Complaint narrative:
XX/XX/XXXX : I requested a medical cancellation, and the owner of the gym ( XXXX XXXX XXXX  XXXX ) directed me to their member solutions team to request a " medical cancellation. '' I contacted member solutions, and they sent me a form to complete ( for Permanent XXXX, though I was not claiming permanent XXXX -- I was simply cancelling for medical reasons ). 

XX/XX/XXXX : I submitted the form to member solutions, completed by my licensed XXXX. 

XX/XX/XXXX : After receiving no response on the first submitted form ( despite repeated inquiries to member solutions on the status of my request ), I submitted a second form, completed by my licensed medical XXXX 

XX/XX/XXXX : After continuing to receive no response on my requests for the review of my forms by member solutions, despite submitting the forms twice, from two professionals ( a licensed XXXX  and a licensed medical XXXX  ) I canceled payment on my XXXX XXXX so that no future payments would be taken from the gym. 

Early XXXX : The collections agency IC Systems contacted me to collect on the balance of my original contract with the gym, which I disputed, as I had submitted medical forms as per the procedure requested by the gym, to which I had received no response. 

XX/XX/XXXX : I wrote to the owner of the gym to request a {$0.00} balance due on my account with the gym and a removal of IC System from my credit report, after noticing the appearance of IC System as a collections agency on my credit report. I notified the gym that I would be filing a complaint with the NY Attorney General 's Office if I did not hear back from the gym by XX/XX/XXXX. 

XX/XX/XXXX : After receiving no response from the gym, I filed a complaint with the New York Attorney General 's ( NYAG ) Office. 

XX/XX/XXXX : I received notification from the NYAG Office that they were reviewing my complaint and contacting the gym. 

XX/XX/XXXX : The NYAG Office contacted me again, with a copy of the response that they received from the gym ( XXXX XXXX XXXXXXXX XXXX ) regarding my complaint. The gym claimed that I had tried to claim Permanent XXXX ( which I did not -- this was just the only form they provided for me to give them my medical information ), and also claiming that I had not submitted a form from a licensed medical professional ( which I did, on XX/XX/XXXX, see above ). The gym also claimed the following : " Informed that the documents were not sufficient, the customer canceled their payment method. '' This is not true ; the gym never informed me that my forms were insufficient. In fact, they did not give any response regarding their review of my forms at all. 

In conclusion : I requested a medical cancellation on my contract with XXXX XXXX XXXX XXXX according to their instructions. They did not review my forms or respond to my requests for updates or information. Rather, they simply sent my account to a collections agency. I have filed disputes with both the NYAG Office and the XXXX XXXX XXXX, and XXXX XXXX XXXXXXXX XXXX still refuses to remove IC Systems from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation