Consumer complaint received 2025-11-12 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Improper use of your report — Reporting company used your report improperly
Company: Nelnet, Inc.
State: NV

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX of XXXX Regulations ( e-CFR ) Title XXXX Subtitle BRegulations of the Offices of the Department of Education CHAPTER VIOFFICE OF POSTSECONDARY EDUCATION, DEPARTMENT OF EDUCATION PART 668STUDENT ASSISTANCE GENERAL PROVISIONS Subpart FMisrepresentation 668.71 Scope and special definitions.

34 CFR 668.71 - Scope and special definitions. 
CFR prev | next XXXX Scope and special definitions. 
( a ) If the XXXX determines that an eligible institution has engaged in substantial misrepresentation, the Secretary may ( 1 ) Revoke the eligible institution 's program participation agreement, if the institution is provisionally certified under 668.13 ( c ) ; ( 2 ) Impose limitations on the institution 's participation in the title IV, HEA programs, if the institution is provisionally certified under 668.13 ( c ) ; ( 3 ) Deny participation applications made on behalf of the institution ; or ( 4 ) Initiate a proceeding against the eligible institution under subpart G of this part.

( b ) This subpart establishes the types of activities that constitute substantial misrepresentation by an eligible institution. An eligible institution is deemed to have engaged in substantial misrepresentation when the institution itself, one of its representatives, or any ineligible institution, organization, or person with whom the eligible institution has an agreement to provide educational programs, marketing, advertising, recruiting or admissions services, makes a substantial misrepresentation about the nature of its educational program, its financial charges, or the employability of its graduates. Substantial misrepresentations are prohibited in all forms, including those made in any advertising, promotional materials, or in the marketing or sale of courses or programs of instruction offered by the institution.

( c ) The following definitions apply to this subpart : Misrepresentation. Any false, erroneous or misleading statement an eligible institution, one of its representatives, or any ineligible institution, organization, or person with whom the eligible institution has an agreement to provide educational programs, or to provide marketing, advertising, recruiting or admissions services makes directly or indirectly to a student, prospective student or any member of the public, or to an accrediting agency, to a State agency, or to the Secretary. A misleading statement includes any statement that has the likelihood or tendency to mislead under the circumstances. A misleading statement may be included in the institution 's marketing materials, website, or any other communication to students or prospective students. A statement is any communication made in writing, visually, orally, or through other means. Misrepresentation includes any statement that omits information in such a way as to make the statement false, erroneous, or misleading. Misrepresentation includes the dissemination of a student endorsement or testimonial that a student gives either under duress or because the institution required such an endorsement or testimonial to participate in a program. Misrepresentation also includes the omission of facts as defined under 668.75.

Prospective student. Any individual who has contacted an eligible institution for the purpose of requesting information about enrolling at the institution or who has been contacted directly by the institution or indirectly through advertising about enrolling at the institution.

Substantial misrepresentation. Any misrepresentation, including omission of facts as defined under 668.75, on which the person to whom it was made could reasonably be expected to rely, or has reasonably relied, to that person 's detriment.

Company response to consumer: Closed with explanation