vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
I have disputed the referenced accounts to the 3 main credit bureaus and do not owe your company anything. I dont know this company and I do not recall ever having this debt and appears to be fraud, see attached FTC Report. Moreover, no adequate information has been given and noticed these accounts appear to violate my rights as well, per 15 USC 1692 ( e ) ( f ) ( g ). Moreover, you stated the account was verified as accurate by law 15 USC 1681 ( e ). Per 15 USC 1681 ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. Investigations weren't completed as described by law and no factual information should be on credit reports. Im requesting the removal of accounts and/or monetary compensation due to violations of my rights. Im currently seeking litigation regarding consistent harassment, unfair debt practices, adding without my permission/authorization within 5 days, and more. As the original creditor, only I can validate the debt therefore Im requesting removal and this account violates my consumer rights in several ways. Please remove and provide some updates within 4 days of receipt, as this has been ongoing for over 3-4 months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-04 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Rickart Collection Systems, Inc.
State: DC

Complaint narrative:
I moved out of my old apartment on XX/XX/2022 and I requested XXXX stop service to my apartment on that date. I submitted a stop service request on XX/XX/2022. XXXX confirmed this stop service request on XX/XX/2022. I continued to be charged through autopay until XX/XX/2022, which totaled to {$81.00}. I attempted to contact XXXX on multiple occasions about this issue. On XX/XX/2022, I called XXXX to discuss the issue and was told that it would be resolved. It was not so I called again on XX/XX/2022. This time i was given an email i needed to send my new lease to in order to prove I had moved. I sent my lease to this email on XX/XX/2022 and didnt receive a response. I continued to be charged, but had turned off autopay. The bill would show up as late. I followed up on XX/XX/2022 and was told again to send proof of moving and of my stop service request. I did both. XXXX did not respond and continued to charge me. I followed up on XX/XX/2022 and did not receive a response. Despite all of this, XXXX continued charging me and eventually sent the remaining debt to a collection agency. I have been receiving mail from Rickart Collection Systems , Inc. since XX/XX/2022 stating that i owe them {$34.00} as the remainder of my XXXX bill. XXXX actually owes me {$81.00}, as i have not lived in the apartment for almost a year and provided ample proof of this, including my original stop service request which was submitted well before i moved out. The most recent mail i received from Rickart Collection Systems , Inc was on XX/XX/2022. I still have not received any responses from XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
On ( XX/XX/2022 ) I sent a letter regarding inaccurate accounts, bankruptcies and unknown things on my credit report. To this day over 60 days later I have not received a response yet. feel like i'm being taken advantage of and being ignored of my disputes. Section 611 ( a ) it is plainly stated that failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. It has been over 60 days so they should be deleted promptly. I demand these accounts be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the XXXX data breach and may have got into the hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-04 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Cascade Capital, LLC
State: GA

Complaint narrative:
I was contacted by XXXX XXXX XXXX over the last three months and they have already listed a " Collection '' with my credit agencies hurting my credit score.

I have-on every occasion- asked them to provide me proof that this debt is mine... they refuse to do it. 
I wrote a letter to them sent it certified return receipt wherein I requested information on the original creditor : name, address, account number. If the debt started with another creditor their name address and account number and the date the debt was transferred. 
I asked for a copy of the original contract between me and the original creditor to prove it's a valid debt ... .the date this debt became delinquent and an itemized payment history, I asked if any fees have been added I asked if they they had a debt collector license in Georgia and if so provide the name on the license and the license number plus the name of the state agency that granted the license. 
I told them that I dispute the debt. 
They received the letter on XXXX and acknowledged such but told me they did not have to provide me with anything! 
They refuse to show the collections reported to the bureaus as being in dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CL Holdings LLC
State: TX

Complaint narrative:
The credit agency continue to replace a fraudulent account that going from one entity to another with out premission or consent to share private information and reports these this company even though there is no lawful contract or even consent for the party to have private information. Ive sent cease and desist and deletion testimony to the partys and all they do is remove one then allow and other company to report this fraudulent and unlawfully information and now is resulting in identify theift the because I never gave consent or permission for these other agencies to share private information

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: NCB Management Services Inc.
State: MO

Complaint narrative:
This complaint is regarding account information below that has not been investigated and no information given. Its been over 2 months with no information given to me regarding these accounts. I have no knowledge of these companies and they shouldnt be reporting as I never gave permission for the reporting per Section 1681a -I sent correspondence to the Credit Bureaus regarding this. I was never notified in writing per 15 U.S.C 1692ag prior to accounts being on my credit report, within 5 days. Moreover, these accounts violate debt collections, and abusive and unfair practices per section 1692f ( 1 ) adding additional amounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: TRANSWORLD SYSTEMS INC
State: NY

Complaint narrative:
To whom it may concern XXXX XXXX XXXX XXXX previously known as XXXX has been increasing my interest rate periodically since 2010. I attended the XXXX XXXX  XXXX XXXX in 2010, as most XXXX Schools are scammers they force you into private loans and then do not prepare you for the boards I was XXXX of those future doctors. I ended up transferring completing my MD and doing my residency. As a frontline and a Neurology resident at the University XXXX XXXX, student loans are the pain of my existence. I started with XXXX which is now 12 years later XXXX, which is understandable. Today, I received a letter from XXXX XXXX XXXX XXXX that all XXXX of my loans increased by XXXX XXXX interest making them now XXXX XXXX and XXXX XXXX which is absurd. The original agreement did not depict such a large increase. During this day and age, I could not believe the increase I have now been on the phone with them for XXXX hours and XXXX minutes unable to get a response as to why this happened. I would appreciate your help in the matter.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I am filing this complaint because the Credit Reporting agencies are inaccurately reporting outdated and or wrong information on my credit profile. I have mailed to the agencies my correct and accurate personal info to be displayed on my credit profiles. I will attach the letters I sent to each bureau. Please erase and remove ALL OUTDATED AND INCORRECT personal information from my credit and update with the correct information. I will have attached the info that should be updated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: ALLY FINANCIAL INC.
State: MD

Complaint narrative:
I had an account with Ally Bank. In XX/XX/2022, my account with Ally Bank was restricted. I called to get details of why my account was being restricted and was told a depositor had recalled their deposit and that my account would be investigated. I called multiple times and each time I was told that the investigation was ongoing and could take up to 30 days and that most likely my account would be closed. I asked for more information, but could not get any more information. I asked to speak to the investigator, but could not. I asked for a call back and was told they would try to get him to call me. I did not get a call back.

I called I called again and was told that my account had been closed that day. I asked for details and was told that I would receive a letter, but did not. 

I have tried several times to have the balance of the account returned to me with no success. I was told today that any money in the account would been returned to me and the person I was speaking to hung up on me. There was in excess of {$20000.00} in the account after the money was returned to the depositor who recalled the deposit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Before I explain, I want to say my demand is clear and I demand a knowledgeable representative looks over my complaint. Thank you. I pulled my credit report and noticed an alleged debt ( collection ) from XXXX XXXX XXXX that it is still reporting on TransUnion. I sent a debt validation letter to the creditor requesting validation of the alleged debt through demanding a request for accounting, in accordance with the Uniform Commercial Code, UCC Article 9-210. They failed to provide me this, because they didnt provide me adequate validation since they didnt provide me with a record AUTHENTICATED as the law says ; so this reported information is not only invalidated but inaccurate and a clear violation of the Fair Credit Reporting Act ( FCRA ). 

TransUnion is participating in fraud with XXXX XXXX XXXX and violating the Fair Credit Reporting Act by willingly still reporting this invalidated and inaccurate information that still has not been deleted from my consumer report and I am willing to take legal action against both parties should this information continue to stay on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information is missing that should be on the report
Company: PENNYMAC LOAN SERVICES, LLC.
State: NV

Complaint narrative:
I filed for bankruptcy in 2020 because of my vehicle only which my attorney and the court was aware. Pennymac stopped reporting my loan details to the credit reporting agencies and claims my mortgage was part of the bankruptcy which it was not. I tried to resolve the issue with the lender and credit agencies. The lender replied to all agencies and keeps telling them the information theyve been reporting is accurate even though its not since the loan is active and current.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
On ( XX/XX/2022 ) I sent a letter regarding inaccurate accounts, bankruptcies and unknown things on my credit report. To this day over 60 days later I have not received a response yet. feel like i'm being taken advantage of and being ignored of my disputes. Section 611 ( a ) it is plainly stated that failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. It has been over 60 days so they should be deleted promptly. I demand these accounts be deleted immediately or I will file for litigation due to the stress you caused me. My information was also impacted by the Equifax data breach and may have got into the hands of the wrong person.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Self Financial Inc.
State: LA

Complaint narrative:
I have file a complaint serveral disputes with Self/Lead Bank , Self/Lead Bankhas fail to comply under the FCRA they have fail to delete transactions and experiences between XXXX XXXX and Self/Lead Bank XXXX The F.C.R.A. Specifically said XXXX USC 1681a ( 2 ) ( i ) Exclusion accept as in paragraph 2 the term Consumer report does not include transactions and experiences. ( # XXXX XX/XX/XXXX XXXX XXXX days ). Self/Lead has repeatedly reported transactions and experiences here is the list of transactions and experiences that they listed. According to your XXXX according to your F.C.R.A. transactions and experiences or not included on the consumer report. This a formal complaint for and F.C.R.A. Violations by XXXX XXXX for this Person.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Frequent or repeated calls
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I have written Equifaix many times to correct my credit report and I are still saying they can not access my account.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I am a victim. of identity theft, please remove the following hard inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I am a victim. of identity theft, please remove the following hard inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: ACIMA CREDIT, LLC
State: TX

Complaint narrative:
I opened an account with XXXX in XX/XX/XXXX. After the final payment in which I paid. When I pulled by XXXX credit report on XX/XX/XXXX I was a balance of {$320.00}. I wrote a letter to XXXX asking them to provide me with " Validation '' on this balance along with when I became delinquent. 

I never received a response, so I sent them a second request via certified mail again on XX/XX/XXXX. As of today 's date, XX/XX/XXXX I've never received a response.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: National Credit Systems,Inc.
State: FL

Complaint narrative:
Nation Credit Systems, INC is not registered nor has a license in the state of Florida where I reside to collect any debt in Florida. Please see attachments of this companys current active license/registrations. Florida is not listed. I will also be submitting a complaint with my state attorney general and the FTC.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: VA

Complaint narrative:
I submitted a request for refund on XX/XX/XXXX for my loan payments for last year due to circumstances. I keep getting the run around and today was the final straw. Every single person I have talked to over the past few months has told me something different. XXXX person I spoke with before XXXX stated that it had been approved and they had all of my information from my previous lender, XXXX. That everything looks great and I should expect a deposit end of XXXX or early XXXX. I called today as it's been a few weeks and was told they are STILL processing information from XXXX and they didn't have a time frame for me. They apparently expedited my request in XXXX due to hardship. I'm a XXXXXXXX XXXX  and I have XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I hate being told these lies over and over about my expectations throughout this process. All they could say was " sorry ''. I pray others have a much better experience than what I am having thus far. The most current call was today XX/XX/XXXX. I have made several calls starting from XX/XX/XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-01-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
While reviewing my report again, I found several inaccuracies which are once again causing my home loan application to be turned down through XXXX XXXX. I have sent repeated letters to the respective companies, and this is my last attempt before taking legal action. My attorney suggested I send this last letter. I would very much appreciate you deleting the following mistakes on my credit report. Enclosed. you will find copies of the necessary documentation that will correct the information you XXXX have received in error, along with a copy of the credit report in question. The items referred to below and needs to be deleted from my credit report. 

XXXX XXXX ACCOUNT # XXXXXXXX XXXX XXXX  ACCOUNT ( Closed ) # XXXX I have had my life on hold now for XXXX years trying to fix my credit report. The mortgage professionals at XXXX XXXX XXXX XXXX XXXX, have informed me that need to get these items taken off my credit report as soon as possible, because it is inaccurate and needs to be fixed. 

Thank you for your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation