Consumer complaint received 2024-05-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: Indie Technology DBA Found
State: CA

Complaint narrative:
My car was stolen and I had a insurance rental from XXXX so when I returned the vehicle XXXX forced posted {$2200.00} on my FOUND XXXX  BANKING account witch had XXXX balance now was - {$2200.00} so I immediately called to dispute this with my bank being charged a incorrect amount while I had the rental XXXX tires went flat and I had to pay out of pocket and was supposed to be reimbursed by XXXX so after dispute with bank I contact XXXX submit the receipt for the tires and ask for a review about this {$860.00} upgrade charge I felt was incorrect and they returned the {$260.00} for the tires wich found businesses bank took for the negative balance now XXXX agreed when presented with the evidence to review the {$860.00} but said it was about a week to review so I'm in contact with this found risk department about several charges on my account that didn't make sense and they keep sending me to collet evidence then when I submit it they find something wrong and request more so I have a XXXX child that receives his XXXX XXXX XXXX into my found account and the first is coming up and the account is still - {$1500.00} so I reach out to found risk department who only commicates thru email and no one can contact them this is a prepaid card account so no branch they ignore me until the XXXX deposit comes and they take {$400.00} and force me and my XXXX XXXX child into homelessness I make them a ware of our situation they don't even pretend to care then XXXX XXXX give XXXX {$750.00} policy max for rental I let found know and send them copies of the {$750.00} payment to XXXX and ask for a provisional credit while we wait for XXXX to review so me and my child can get off of the streets I'm told to get a final copy of the bill so I do and XXXX agreed I was charged the wrong amount and will be refunding the {$860.00} now the final bill says I was only supposed to be charged about {$1900.00} so I tell found why was my account charged {$2200.00} when they only have a record of {$1900.00} and they are refund {$860.00} now let 's do the the math {$1900.00} - {$860.00} - {$750.00} -- $ XXXX then found also took {$400.00} XXXX XXXX XXXX found has collected {$860.00} + $ XXXX and my account is still incorrectly- {$600.00} overdraft and me and my child are homeless and I reach out to found because at this point they owe me money they response with a bold face LIE and say XXXX XXXX posted {$2200.00} the final amount was supposed to be {$1900.00} so they returned {$260.00} to make up the difference NO LIE I have proof then XXXX returned {$860.00} the another LIE they say I stated state farm reimbursement me {$750.00} when the record and recite I sent them clearly shows that payment was made DIRECTLY TO XXXX and that XXXX could not move forward with the dispute and I need to reach out to XXXX and XXXX to get XXXX remaining {$360.00} I feel I'm owed? Yet they don't say why the balance is now paid in full and my account is still- {$600.00} and I'm owed {$360.00} they think because they are a small entity in the banking industry its a lawless game please help me and consumers BEWARE. 

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Company response to consumer: Closed with explanation