Consumer complaint received 2026-04-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Complaint Against : Wells Fargo Product : Business Checking Account Issue : Account Restriction / Inability to Access Funds Account Information : Account Name : XXXX XXXX XXXX XXXX Account Type : Business Checking Account Account Number ( Last 4 ) : XXXX What Happened : I am filing this complaint regarding Wells Fargos continued restriction of my business bank account funds, repeated delays in account closure, and failure to provide clear explanations or documentation. This issue began when Wells Fargo informed me of an unauthorized electronic transfer or possible wire recall. In good faith, I took immediate action to resolve the issue by ensuring that sufficient funds were deposited into my account so the wire could be returned. Despite my full cooperation, Wells Fargo has continued to : Maintain a complete restriction on my account, preventing access to my funds Repeatedly extend the account closure date without clear justification Claim there is an ongoing investigation while refusing to provide details, documentation, or a timeline Provide inconsistent and conflicting information across multiple representatives As of today, my account balance is approximately {$83000.00}, all of which remains inaccessible to me. What I Have Done to Resolve the Issue : Fully cooperated with Wells Fargo and complied with all requests Ensured sufficient funds were available to resolve the alleged wire recall Contacted Wells Fargo numerous times by phone Visited Wells Fargo branch locations in person Despite these efforts, I have not received any clear explanation or resolution. Why I Believe This Is Unfair : Wells Fargo is restricting a substantial amount of my business funds without providing supporting documentation They are continuously delaying resolution without transparency I have not been given a clear reason why my funds remain inaccessible I have acted in good faith and resolved the original issue, yet I am still being denied access This situation appears unreasonable and may constitute unfair banking practices. What I Want the Company to Do : Immediately release all undisputed funds in my account Complete the account closure without further delay or restore full access to my account Provide a written explanation of : The basis for the restriction The status of any investigation Any documentation supporting their actions Confirm whether any documentation has been received from the originating bank regarding the alleged wire recall Additional Information : This matter involves a business account, and the continued restriction of funds is directly impacting my ability to operate my business. I have made every effort to resolve this matter directly with Wells Fargo, but I have been unable to obtain clear answers or access to my funds. I am requesting prompt intervention and resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation