Consumer complaint received 2025-05-29 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: PACE Funding Group, LLC
State: FL

Complaint narrative:
Complaint Regarding Misleading Sales Practices, Unauthorized Tax Lien, and Financial Hardship Company : XXXX XXXX XXXX XXXX XXXX XXXX  PACE Funding To Whom It May Concern, I am submitting this formal complaint regarding deceptive and misleading business practices by XXXX XXXX XXXX ( also known as XXXX XXXX ) and their financing partner, XXXX XXXX PACE Funding. I am extremely distressed by the experience Ive had with this company, which has now resulted in a tax lien on my property, a significant increase in my mortgage, and severe financial hardship. 

On XX/XX/year>2023, a sales representative named XXXX XXXX from XXXX XXXX came to my home and persistently pressured me to agree to install a solar panel system. XXXX XXXX visited my residence several times and assured me that XXXX XXXX would cover the cost of the solar panels. He told me there would be no lien placed on my property and that the project would reduce my utility expenses significantly. His approach was very aggressive, and I felt coerced and taken advantage of, particularly due to language barriers and my limited understanding of the process. 

Despite my hesitation, I trusted his promises of flexible payment terms and lower utility bills. However, I was shocked to recently discover, more than a year later, that a tax lien had been placed on my home without my knowledge or consent. I never signed or received a financing contract prior to installation. The contract was only provided to me after the payment was due. 

I was informed of the lien when I received a notice from my mortgage provider, XXXX XXXX XXXX, stating that my monthly mortgage payment had increased by {$1200.00}. When I contacted them, I learned that this increase was due to the tax lien from XXXX XXXX  PACE Funding. 

I immediately attempted to contact XXXX XXXX PACE Funding to dispute the lien and cancel the financing. After numerous phone calls with no response, I finally received a welcome letter dated XX/XX/year>2023, containing contract terms I never reviewed, understood, or agreed to. The letter stated the project cost as {$48000.00} and the total amount financed as {$56000.00}, to be repaid over a XXXX term through my property taxes. I did not approve or agree to these terms, nor was I given an opportunity to cancel. 

When I eventually spoke to a representative, I explained the situation, but they were unhelpful and disconnected the call without providing any resolution. 

I am a senior citizen living on a fixed income from Social Security, and I can not afford the additional monthly burden this lien has placed on my mortgage. The increase of over {$1200.00} per month is unsustainable and is now being added to my escrow account, affecting my ability to pay for my home and other basic needs. This situation has caused me immense emotional distress and threatens my financial stability and housing security. 

I believe this entire transaction was deceptive and fraudulent. I am urgently requesting that the Consumer Financial Protection Bureau investigate XXXX XXXX  XXXX and XXXX XXXX PACE Funding for predatory lending practices, unauthorized contracts, and misleading sales tactics targeting vulnerable homeowners. 

Thank you for your attention to this matter.

Company response to consumer: Closed with explanation