Consumer complaint received 2025-08-18 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: T.S. Holdings
State: NE

Complaint narrative:
On XX/XX/XXXX of XXXX Me and my Spouse, Moved out of XXXX  RESIDENCES ON XXXX XXXX Ct XXXX XXXX XXXX We went to the leasing office, And gave them our forwarding address so that they XXXX send our security deposit back or any written notices by mail via the address that we provided. A month and XXXX days later on XX/XX/XXXX, We emailed the property XXXX directly in regards to our security deposit that they failed to return to us within the XXXX  day legal limit per XXXX CT XXXX laws. We received absolutely XXXX responses from their management via email, Phone call, or text. They refused to reach back out to us despite XXXX attempting to reach out to them on several occasions. On XX/XX/XXXX of XXXX, We received a letter in the mail from a XXXX XXXX XXXX known as XXXX. XXXX XXXX XXXX trying to collect an alleged debt that they claim that we owed to XXXX XXXX ON XXXX XXXX CT for the amount of XXXX. We received no prior notice from XXXX XXXX ON XXXX regarding any amount owed within the XXXX  Day LEGAL limit per XXXX CT. They were supposed to have informed us of any written notices or outstanding balances owed to them by XXXX before ever selling our private information to a debt collection XXXX. Ever since the date of the letter, we received nonstop calls every early morning and late at night from the XXXX collection agency demanding that we pay them. We tried to dispute the debt with XXXX. XXXX XXXX XXXX and we received a letter on XX/XX/XXXX of XXXX, Denying our dispute against the charges. On XX/XX/XXXX of XXXX, we received another letter from XXXX. XXXX XXXX XXXX. Trying to settle the debt for less all while still being harassed by them every early morning and late night to pay for this alleged debt. During this time we still were making attempts to reach out to XXXX  XXXX  ON XXXX regarding this collection they placed on our credit reports with no prior notice, And the return of our security deposit that they still never returned to us. 

For XXXX and half years we struggled to find a place to live due to the derogatory claim they placed on our credit portfolio claiming that we owed a landlord a large sum of money. No apartment complexes wanted to rent to us. In addition to this they shared our information with other landlords and leasing agencies across the states which made us XXXX listed from renting from leasing offices and or private landlords. This impacted us gravely in being able to find a home to be able to save up our money and live our lives. We had to unfortunately live in a single room with our XXXX children XXXX  years after they placed this collection on our account. This also impacted our ability to purchase a vehicle due to the collection mark dropping our credit scores by a large amount putting us in the XXXX XXXX in credit below the XXXX range. This restricted our ability to provide for ourselves by making it impossible for us to find work outside of our town which would have given us enough money to pay our bills in a reasonable time. Due to this collection we struggled financially for a very long time.

Company response to consumer: Closed with non-monetary relief