Consumer complaint received 2025-12-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I am filing this complaint because Chase abruptly informed me that it is closing all of my accounts, including multiple credit cards and checking accounts. I have been a Chase customer for over 12 years, have never missed a payment, and have maintained excellent credit throughout my entire relationship with the bank.This has caused significant stress and disruptions on my end because I now have to move all my funds and points abruptly. Furthermore, this causes me so much stress I am having XXXX  and XXXX for not knowing the causes. 

Despite my long history of responsible account management, I received sudden notice that every XXXX of my accounts would be closed, yet no representative has been able to explain why. Each person I spoke with said they had no access to information regarding the closure and repeated the phrase business decision without providing any factual basis or details. I was transferred multiple times and given inconsistent information. 

Recently, some of my transaction volume increased because I participate in legitimate toy resale activity on the XXXX platform, where I regularly buy and sell collectible items. The proceeds are routinely deposited into my Chase accounts and used to pay down my credit card balances. These transactions are lawful, hobby/business-related, and fully consistent with normal consumer and resale behavior. I am concerned that this activity may have been misinterpreted by an automated system, despite the fact that I have never been delinquent, never returned a payment, and have never engaged in any fraudulent activity. 

The sudden, unexplained closure of all my accounts has caused significant stress, XXXX, emotional distress, and financial disruption, especially because I rely on my accounts for daily living and financial planning. I feel blindsided and wronged despite doing everything correctly as a consumer. 

I am requesting CFPB assistance because Chase has failed to : Provide a factual, written reason for closing all of my accounts Explain whether the closure was triggered by a misunderstanding of my legitimate resale activity Confirm whether the closure will be reported as closed in good standing Clarify how this closure impacts my credit report and credit score Confirm whether my existing promotional APR and repayment terms remain intact Provide written instructions for how I should continue making payments after closure Provide written notice listing each account being closed and the exact closure date Explain what will happen to my checking and savings balances and how long I will retain online access I understand that banks have the right to close accounts, but the lack of transparency, lack of communication, and inability of any representative to provide basic information is unreasonable and harmful. After more than 12 years of perfect payment history and responsible use, I feel unfairly treated and left without essential information. 

I respectfully request that Chase provide : A clear written explanation for the closure Confirmation of my repayment obligations and promotional APR Assurance  regarding my credit reporting status Proper documentation of all account closures and timelines Thank you for your assistance.

Company response to consumer: Closed with explanation