Consumer complaint received 2025-10-22 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Frequent or repeated calls
Company: ProCollect, Inc.
State: MI

Complaint narrative:
I have been receiving multiple calls from a debt collection company, XXXX, regarding a {$50.00} debt. I only have access to call records from the past week, starting XX/XX/XXXX. The representatives were very rude on the phone. I genuinely did not understand why they were requesting the {$50.00}, as they provided no details. My only information from them was that I owed {$50.00} to XXXX. I contacted XXXX politely to clarify, the representative, XXXX, said, Theres nothing to understand/ clarify, you owe {$50.00} for an application fee. She did not tell me which apartment this was for or provide any additional details, and she was very rude. I discovered what the application and situation were on my own while panickily rummaging through my emails. The debt collector explained nothing. I had submitted an application but never paid for it to be reviewed because I ultimately found a better place. Later, XXXX Apartments emailed me confirming I was accepted, and I replied politely that I had found another place but thanked them. They responded courteously, and I believed the matter was closed. I was surprised and concerned when XXXX began calling about this supposed debt. The first few calls I was not answering as I thought it was scam. I am truly baffled. 

I got this email on XX/XX/XXXX : XXXX XXXX, Your application has been approved and we are ready to move forward with the leasing process. I know you've been chatting with XXXX from our corporate office regarding quotes, did you have a chance to look over and of the ones she sent you? I would also be happy to provide you some additional ones if those quotes did not work out. 

Please let me know if you have any other questions or concerns. 

Best, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX, MI XXXX Call or text XXXX XXXX Learn more about our communities, view floor plans and virtual tours by visiting XXXX I replied, XX/XX/XXXX. Hi XXXX, Thank you so much for your email and for approving my application I really appreciate all your help throughout the process. 



After giving it some thought, Ive decided to sign a lease with XXXX XXXX. Im grateful for the time and assistance you and the team provided, and I wish you all the best moving forward! 



Warmly, XXXX She said, XX/XX/XXXX XXXX morning XXXX! 

Thank you for letting us know! It was our pleasure to work with you through this process. Best of luck in this next adventure of life! 

Warm regards, XXXX XXXX, Leasing agent XXXX XXXX  XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX Call or text XXXX XXXX  Learn more about our communities, view floor plans and virtual tours by visiting XXXX OFFICE HOURS XXXX XXXXXXXX XXXX XXXX office is located at XXXX XXXX XXXX, XXXXXXXX XXXX XXXX MONDAY XXXX - XXXX TUESDAY XXXX - XXXX WEDNESDAY XXXX - XXXX THURSDAY XXXX - XXXX FRIDAY XXXX - XXXX SATURDAY XXXX SUNDAY XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation