Consumer complaint received 2025-02-19 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Bounce AI, Inc.
State: FL

Complaint narrative:
On XX/XX/XXXX, Bounce AI claimed to have purchased a charged-off debt from XXXX XXXX XXXX XXXX and began reporting it on my credit file. However, there are several critical inaccuracies in their reporting, and despite my attempts to resolve this issue, they have failed to provide proper validation.

Issues with Bounce AIs Reporting and Collection Attempts : 1. False Reporting of Original Creditor : o Bounce AI is falsely listed as the original creditor on my credit report. The actual original creditor was XXXX XXXX, XXXX, not Bounce AI. 
o I never opened an account with Bounce AI, yet they are reporting this as if I had a direct agreement with them. This is a violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ), which prohibits the reporting of inaccurate credit information.

2. Discrepancy in the Reported Balance : o Bounce AI is reporting {$8600.00} to the credit bureaus but listed the balance as {$8600.00} in an email they sent to me.

o The FCRA requires that reported debts be 100 % accurateeven minor discrepancies make the debt unverified.

3. Failure to Provide Proper Debt Validation : o I never received a physical letter at my correct legal address confirming this debt transfer, even though Bounce AI claims to have purchased the debt on XX/XX/XXXX. 
o At the time of their acquisition, I had already legally changed my address on my Florida ID on XX/XX/XXXX, one day before they claim to have acquired the debt.

o Bounce AI sent the initial notice to my old address, meaning I was not properly notified of the debt transfer.

4. Dispute Was Not Resolved Properly : o I disputed this account with the credit bureaus, but the status was updated to Dispute resolved subscriber disagrees instead of being removed.

o Despite my request for a Bill of Sale or Assignment Agreement proving Bounce AIs legal ownership, they have failed to provide any verification. 
Actions I Have Taken : XX/XX/XXXX : Received an email from Bounce AI stating they purchased my debt, but they provided no physical notice or verification of the debt. 
XX/XX/XXXX : The debt appeared on my credit report under Bounce AI as the original creditor with an open balance of {$8600.00} and the remark Placed for collection. 
XX/XX/XXXX : I mailed a debt validation request via certified mail to Bounce AI, demanding proof of legal ownership. 
XX/XX/XXXX : I submitted a dispute to XXXX, XXXX, and XXXX, arguing that the original creditor was falsely reported and the debt was unverified. 
XX/XX/XXXX : The dispute was marked as Dispute resolved subscriber disagrees, meaning Bounce AI failed to validate the debt but still refuses to remove it. 
What I Am Requesting from the CFPB : I am requesting that Bounce AI be required to : Remove the debt from my credit report entirely due to their failure to verify ownership and their false reporting. 
Provide a full debt validation report including a Bill of Sale and Assignment Agreement proving legal ownership of the debt. 
Cease all collection efforts until they provide proper validation. 
Since Bounce AI is violating the FCRA and FDCPA, I am requesting an immediate investigation into their reporting and collection practices.

This inaccurate reporting is harming my credit score, and I am requesting urgent corrective action.

Company response to consumer: Closed with explanation