Consumer complaint received 2025-04-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: FIRST TECHNOLOGY FEDERAL CREDIT UNION
State: MA

Complaint narrative:
Bank iam complaining about : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Tel. XXXX Product : Vehicle Loan : # XXXX Issue : Fraudulent affidavit and refusal to uphold voluntary repossession agreement Company : Federal Digital Credit Union ( DCU ) Loan Number:XXXX Date affidavit was signed : XX/XX/XXXX. 



Complaint Summary : I am submitting this complaint against Digital Federal Credit Union ( DCU ) of XXXX, Massachusetts, for fraudulent conduct, including the submission of a false affidavit to an insurance company, violation of a voluntary repossession agreement, misrepresentation of vehicle condition, and false credit reporting in violation of multiple federal laws. 

In XXXX, my XXXX XXXX XXXX  XXXX  broke down in XXXX, New Hampshire, and was towed to XXXX XXXX. I contacted DCU and informed them of my intent to voluntarily surrender the vehicle. After several phone calls, DCU verbally agreed to take possession of the car and requested information about the vehicle and my insurance provider, XXXX XXXX. 

On XX/XX/XXXX, DCU submitted a signed affidavit to XXXX XXXX stating that they would be taking possession of the vehicle and, based on that affidavit, received an insurance payout of {$3100.00}, and applied it towards the loan # XXXX without my knowledge or consent.However, DCU never took possession of the vehicle and failed to inform me of any change in their decision. Instead, they abandoned the vehicle at the repair facility, which has led to over {$52000.00} in storage fees as of XX/XX/XXXX. 

Worse, DCU falsely claimed the vehicle was in an accident when no such accident occurred. There is no police report or insurance claim documentation supporting such an assertion. The car broke down due to a mechanical failure, not a collision.

Despite multiple attempts to contact DCU and resolve the issue, I was met with refusal to cooperate and continued negative credit reporting, causing severe damage to my credit.

Federal Laws Potentially Violated : 1. 18 U.S. Code 1001 False Statements DCU made a materially false statement to XXXX Insurance by signing an affidavit stating it would repossess the vehicle. After receiving funds, they refused to take possession of the vehicle even after me calling them after I found out that they left the vehicle in crosstown motors in XXXX, nh. This may constitute a criminal offense, as false statements were made to obtain financial gain. 

2. 18 U.S. Code 1343 Wire Fraud DCU used electronic communication ( email, fax, etc. ) to perpetrate a fraudby misrepresenting their intentions in a signed document in order to receive funds from my insurance provider. This behavior meets the definition of wire fraud, a federal crime.

3. 18 U.S. Code 1341 Mail Fraud If postal services were used at any stage of transmitting the affidavit or related documents, this may also constitute mail fraud.

4. 15 U.S.C. 1681s-2 Fair Credit Reporting Act ( FCRA ) DCU violated the FCRA by : Reporting false and derogatory credit information despite a material dispute ; Failing to correct or update inaccurate data ; Continuing to report me as liable for a vehicle they received insurance funds to take.

5. 12 U.S.C. 5531 Consumer Financial Protection Act ( CFPA ) 6. 18 U.S.C. s.1014 FALSE STATEMENTS TO A FINANCIAL INSTITUTION!

DCU engaged in unfair, deceptive, and abusive acts or practices ( UDAAP ) by : Submitting false affidavits ; Falsely accusing me of accident-related damage ; Continuing credit reporting under misleading conditions ; Causing me substantial financial and emotional distress and harm.

Requested Resolution : I respectfully ask the CFPB to : 1. Investigate the affidavit submitted by DCU to XXXX and determine whether it was knowingly fraudulent ; 2. Require DCU to reimburse me for all storage and related damages totaling, as of XX/XX/XXXX {$52000.00} USD to present ; return the money they fraudulently got from my insurance company XXXX. 
XXXX. Require DCU to remove all negative credit entries related to Loan # XXXX ; 4. Impose penalties or refer for criminal investigation if fraud is confirmed ; 5. Ensure DCU ceases all collection activity related to this misrepresented loan.

I am prepared to provide supporting documents, including the insurance payment confirmation, the affidavit submitted to XXXX, communications with owner of place where vehicle is at.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation