Consumer complaint received 2025-05-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Tower Loan of Mississippi, Inc.
State: MO

Complaint narrative:
XXXXOn or about XXXX XXXX XXXX I received a check in the mail from Tower loan which I believe to have been just an advertisement but upon further inspection of it it was an actual check for XXXX XXXX  from Tower loan XXXX XXXX XXXX XXXX XXXX  I read over the paperwork that was attached to the check which stated that I would have a total payment payback of XXXX for interest and finance charges and I was okay with that so I cashed the checkI  and I called the phone number on the paperwork to  get information on the repayment process  as far as monthly payment amounts and where I pay after this initial contact they started calling me and sending me flyers and calling and kept asking did I want to borrow just another XXXX did I need another XXXX  XXXX  I repeatedly told them no I didn't need any more money thank you and I repeatedly called and I remember the girl telling me that they could probably lower my payments all I had to do was come into the office take this other XXXX  loan and they could probably lower my payment and I asked her could they lower the interest rate and she said she did not know about that (now that all this has occurred I see that she was lying by omission because in fact they did not lower my interest they did increase it from XXXX up to XXXX I feel she should have informed me of this information this is why I feel like they are practicing deceptive business practices)but they could probably get my payments lowered finally I said okay, I went into the XXXX XXXX  office not thinking of the deceitful damaging plans that they have to scam people and get them hooked and locked in on this outrageous I don't even know how to put it into words whatever you wouldn't want to call it scam I suppose. I do take ownership that I should have read the fine print whenever I go in there to get the XXXX and they are just pushing all these papers at me to sign oh my gosh this is a lot of paper you send me a check in the mail for XXXX no questions asked I come up here to get this XXXX  XXXX  you've been trying to get me to take for weeks now and you've got me sign in an abundant amount of paperwork I should have known then but I did not and what they did was the initial loan the check that came in the mail when I went in to get the XXXX  dollars they rewrote a new loan contract they XXXX  out the balance on my original loan of XXXX  which at that point it said that I owe XXXX and sign me up for a new loan I thought they were just adding the XXXX  on to you know the original loan I did not even see what they had done until just recently when I was going over all my paperwork because they're taking me to court for I don't know they're suing me for the remainder that they say that I owe okay so anyways back to this I went up there on XXXX XXXX XXXX XXXX  to get this extra XXXX and they have me sign all these papers blah blah blah blah and I just you know I just take the side of the papers grab them up I was ready to go because I was in there for so long and it wasn't for a few weeks or a few months maybe that I actually looked over the papers a little bit and seen how they had jacked up my interest rate and that for that extra XXXX okay start out check for XXXX supposed to pay back XXXX okay go up there get the another hundred dollars that they're pushing on me so I'm thinking you know it's going to be around XXXX I'm going to have to pay back when I look at the paperwork they have me down for a repayment of XXXX so for borrowing that extra XXXX that they kept pressuring me to do they in fact added on another XXXX  to try to get out of me okay I made payments made payments made payments and I thought it was getting close so then I had XXXX XXXX and I was off work for a while they worked with me with that I got my taxes paid him some more money in XXXX  and  then they just stopped contacting me even though I was late on some payments and I thought that I still owed more money but I really wasn't keeping the track with it I just it just went out of my mind honestly okay and chill I get a summons for court and it says that on XXXX XXXX XXXX XXXX XXXX I have court because they're suing me for breach of contract and now they're saying that I owe them XXXX  I'm looking at this and just disbelief I'm gathering up my papers you know that I have in my files to take the court with me I go to court the first day I ask for continuance directly after court I called the XXXX XXXX office and I just I don't say anything out of the way I just asked them could I please get a printout of all the payments that I've made to them and sure you can I told him my name and I asked them if my XXXX  could pick it up and they said no that I would have to do that I said okay so and this is all within like a XXXX  minute time frame from getting out of court to calling them to drive into their office when I walk in the door and ask for my print out I just got glaring and hateful attitude she gave me my paper oh it was storming that day and I asked where they going to get out of there early because there was tornado supposed to be coming I got nothing but very unfriendly communications at that point okay that all aside whenever I look at my payments that I have made I had paid with some late fees and interest what have you I had paid XXXX and on the bottom it still it said that I owed XXXX  I would like to make a complaint of deceitful business practices against Tower Loan of XXXX, LLC d/b/a Tower Loan of XXXX XXXX  branch number XXXX  mailing address XXXX XXXX XXXX XXXX XXXX  XXXX  XXXX  physical address XXXX XXXX XXXX XXXX XXXX XXXX  XXXX  XXXX  telephone number XXXX during this litigation period I sent a request a settlement offer to the XXXX XXXX office I sent one to the main Tower Loan in XXXX  I also emailed one to their accounts management in XXXX  I got a phone call back from a lady who said that they did not do settlement offers I just said all right thank you and I guess that kind of stunner so we got off the phone after that initial phone call I got a text message it said from Tower Loan to contact make contact with the XXXX XXXX office about settlement offer I called they said they asked her manager they said no I asked them why did I get a text message then I also after that received a letter in the mail from Tower Loan telling me to contact the XXXX XXXX  office about a settlement offer and I did not contact them again after the letter because she had made it more than clear they were not interested in any kind of settlement offer I I'm totally open to pain a reasonable amount you know it says that I made XXXX worth of payments I have no problem paying another XXXX I feel would be more than fair to settle my debt with them but they do not seem interested they've made it more than abundantly clear they want me to pay XXXX and something as of when we went to court and that is another thing they have given me XXXX  different account balance numbers I know this is really long the court summons I said I got said that I owed them a balance of XXXX  the summons was received XXXX XXXX XXXX it had been filed XXXX XXXX XXXX  the summons said once again XXXX on the first page of the summons on the included paperwork that was with the summons said that I owed XXXX XXXX when I got to court and the the lawyer for them push the paper in front of my face but that was after I asked the judge for continuance she got mad / the mark across the the paper with an ink pen shoved it at me that paper said that I owed them XXXX and there's there's another amount somewhere in this paperwork of a different number thank you for your time"

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation