Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CITIBANK, N.A.
State: GA

Complaint narrative:
I am filing a formal complaint against Wells Fargo Card Services for their failure to properly address and resolve ongoing disputes regarding inaccurate reporting on my credit file. Despite my efforts to settle this issue amicably through a pre-arbitration settlement offer, Wells Fargo has failed to provide a satisfactory response or resolution. Their continued misreporting of account information violates multiple provisions of the Fair Credit Reporting Act ( FCRA ). 

On XX/XX/XXXX, I sent a pre-arbitration demand letter to Wells Fargo Card Services, outlining the inaccuracies and incomplete reporting on my credit file, specifically the reporting of late payments, charge-offs, and missing account information. In my letter, I provided specific examples of the discrepancies, including missing creditor classifications, incorrect payment statuses, and conflicting balance updates. I offered Wells Fargo the opportunity to settle this dispute for {$75000.00} in order to avoid costly arbitration proceedings and potential legal action. 

On XX/XX/XXXX, I received a response from Wells Fargo Card Services, which failed to adequately address my concerns. The response ignored many of the specific inaccuracies I outlined in my pre-arbitration demand and did not offer any settlement or corrective action. The continued misreporting of my account information has caused significant damage to my creditworthiness, including credit denials and emotional distress. 

Specific Violations of the Fair Credit Reporting Act ( FCRA ) : - Violation of 15 U.S.C. 1681e ( b ) Failure to Ensure Maximum Accuracy in Reporting : Wells Fargo has failed to ensure that the information provided to the credit bureaus is accurate and complete, including missing creditor classifications, missing original creditor names, and incorrect payment history.

- Violation of 15 U.S.C. 1681s-2 ( a ) Failure to Investigate and Correct Inaccurate Reporting : Despite multiple disputes, Wells Fargo has not conducted a proper investigation into the inaccuracies and has failed to correct the reported information, including missing or inaccurate payment history and account status updates.

- Violation of 15 U.S.C. 1681s-2 ( b ) Failure to Report Correct Information After Notice of Dispute : After receiving notice of the disputes, Wells Fargo has not properly updated or corrected the account information, leading to continued inaccuracies being reported to the credit bureaus.

- Violation of 15 U.S.C. 1681c ( a ) ( 5 ) Incomplete Reporting of Account Information : Wells Fargo has failed to report complete account information, such as missing the date of last activity, high credit, and balance details, as well as conflicting charge-off dates and late payment statuses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation