Consumer complaint received 2025-01-02 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Eastern Account Systems of Connecticut, Inc.
State: SC

Complaint narrative:
I am filing this complaint to notify Eastern Account Systems of Connecticut , Inc. that I have never had a contract with your business and your actions in attempting to collect a debt from me have violated multiple provisions of the Fair Debt Collection Practices Act. 
There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy. - Congressional Findings and declaration of purpose.

Eastern Account Systems of Connecticut , INC has infringed on my right to privacy. These violations have caused undue distress, and as a result, I demand that you cease all collection activities immediately and delete all my private information from your records. 
Under 15 U.S.C. 1692c, a debt collector may not communicate with a consumer in connection with the collection of any debt without prior consent given directly by the consumer or express permission from a court of competent jurisdiction. Eastern Account Systems of Connecticut , Inc. has never received firsthand knowledge of my place of abode or phone number. How they obtained my private information raises serious concerns and needs to be investigated. A notice was sent at an unusual time and place, in violation of 15 U.S.C. 1692c ( a ) ( 1 ). Furthermore, any debt collector communicating with a third party to obtain location information about a consumer is prohibited, under 15 U.S.C. 1692b ( 2 ), from stating that the consumer owes any debt which was clearly violated.

Under 15 U.S.C. 1692d, a debt collector is prohibited from engaging in conduct that harasses, oppresses, or abuses any person in connection with the collection of a debt. Eastern Account Systems of Connecticut , Inc. violated this provision by using language with the natural consequence of harassing and abusing me. Specifically, the statement, We are trying to collect a debt that you owe, was presented in a manner that caused undue stress and emotional distress. Additionally, 15 U.S.C. 1692d ( 2 ) explicitly prohibits the use of obscene, profane, or abusive language, which includes any language intended to intimidate, insult, or demean the hearer or reader. 
Under 15 U.S.C. 1692e, a debt collector is prohibited from using any false, deceptive, or misleading representations or means in connection with the collection of a debt. Specifically, 15 U.S.C. 1692e ( a ) makes it unlawful to make false representations regarding the character, amount, or legal status of a debt. Furthermore, 15 U.S.C. 1692e ( 10 ) prohibits the use of any false representation or deceptive means to collect or attempt to collect a debt or to obtain information concerning a consumer. Eastern Account Systems of Connecticut , Inc. violated this provision by using misleading language in an attempt to collect a debt from me, failing to provide accurate information regarding the debts status and misrepresenting their authority or right to collect. 
Eastern Account Systems of Connecticut , Inc. is in clear violation of federal law, and I demand that you delete all my information from your systems. I do not have a contract with your company, and as such, you have no legal basis to continue pursuing this alleged debt or retaining my personal information. Failure to comply with this demand will result in legal action. Please be advised that I reserve my right to pursue damages at a later time for any violations of the Fair Debt Collection Practices Act.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation