Consumer complaint received 2024-09-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Hello and to whom it may concern. 

On XX/XX/year>, I and my wife visited Wells Fargo branch at XXXX on XXXX XXXX XXXX. Our visit was due to the letter in which the bank requested My wife XXXX XXXX XXXX. holder ending in XXXX, and XXXX ( which was My act Not my wife, but the letter was on my wife name ) to provide updated residence and/or citizenship information. The letter further indicate failure doing so, give Wells Fargo the right to restrict or close the account. 
XXXX XXXX was the banker who said will help us with the letter. The banker said we need to bring Document proving we are The U.S. citizen, then she will be able to help us. Later that day, we took to her XXXX XXXX IDs, XXXX SC, and our naturalizations. then we asked her to update our file records so our citizenship status with the bank be up to date. However she said, we can not do that you have to come back another day. you and your wife our coming from a Hostile country and both your acts are tagged by our system to provide the bank requested info otherwise both of your Accounts will be sanctioned. She said I need to sign the forms in XXXX and XXXX otherwise the system will reject it, and your accounts be sanctioned. I asked her, I have been XXXX citizen for more than 20 years. what is in our account that makes us Hostile. why I did not receive such important letter that bank need me to provide and only my wife did? XXXX XXXX response was the bank linked your and your wifes account together because you both live in same house, and you both are Iranian, which makes both of you originating from hostile country. 
I asked XXXX XXXX, would you please tell me when bank started sending such important letter to XXXX person in household rather than to each individuals who is independent XXXX. holder? why my account info was shared with my wife without my knowledge? would you please give me the copy of such letter in my name, the reason why we need to sign XXXX forms in XXXX and in XXXX? She raised her voice and said, I have no time to explain why you are considered Hostile and not American, this is what bank says you have to talk to XXXX get out of my room. 
Then she stepped to take to the XXXX, we waited at middle of the bank and XXXX XXXX XXXX came and she repeated the same thing as above explained, including you can just ignore the letter then deal with it consequences. If you do dont signed in XXXX and XXXX both I am not going to submit the form because its wont be accepted by the bank. I asked her for copy of forms that we sign she said bank dose not allow us to give copy of the signed document, I asked her are you sure about that she said XXXX certain. She said as the bank designate yo as hostile country originated you do not get copies of your signatures. I called a friend and was informed that this is not right and called Wells Fargo XXXX number while in her o '' ice, then XXXX said I can go double check, and she came back and a! er 3 times request gave us the copy of our signatures. I asked her you have my wife Real ID, her naturalization her XXXX and all document you and XXXX XXXX Requested, please update my wife profile as she has been the XXXX citizen and her file is showing as you say she is not Citizen, she said form individual coming from Hostile countries bank has restricted rules on how they can be considered XXXX citizen. I asked her can we have a copy of that rules and regulations, she said its internal come back another day let me see what can I can do? 
I filed complain with Wells Fargo management ; case number XXXX, in which XXXX XXXX XXXX the bank XXXX representative not responded to harassment, discrimination, and unfairness that was done toward I and my wife. By to my surprise XXXX XXXX closed the case and claim he resolved the issue. which is clearly no true. 
Sincerely. XXXX XXXX XX/XX/year>

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation