Consumer complaint received 2024-11-04 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: SYNCHRONY FINANCIAL
State: MO

Complaint narrative:
XXXX XXXX XXXXXXXX in XXXX XXXX  XXXX ) incorrect billing XXXX ) results for my XXXX XXXX  for my procedures that I had on XX/XX/year>. As of today, My results depict a very large stomach still and was never flat. 

After reviewing my biilling invoices I noticed that the amount of the XXXX XXXX XXXX increased from {$4800.00} to {$5500.00}. When I scheduled my initial appointment I informed the sales agent I wanted to schedule the XXXX  package and add on a XXXX. Instead I was charged XXXX seperate package costs. 

Also, I was charged as an additional {$250.00} deposit for each package when the XXXX  should have been charged as an add-on charge to the XXXX XXXX package of $ {$4800.00} NOT an additional package. 

It is my understanding, that because I was getting a XXXX XXXX XXXX, XXXX  XXXX not applicable because of the amount of XXXX/ etc that couldn't be taken out. With the XXXX  package I am unable to get XXXX  XXXX. So I shouldn't be charged for that when I am unable to get the procedure. 

When intialing scheduling the appointment I informed the representative I wanted BOTH the XXXX  and XXXX. again which would have been an add-on not an additional package.. In essence I was charged XXXX package prices ( XXXX {$250.00} deposits ) and due to the nature of the XXXX  I would not have benefited from everything in the XXXX package or able to even get the XXXX XXXX XXXXXXXX  removed. 

I should have not been charged for XXXX packages with the XXXX package offers services I would not have been able to receive. With the XXXX package it includes XXXX XXXX of XXXX to be removed. It would be impossible for them to remove XXXX XXXX  of XXXX by me receiving a XXXX XXXX package. You can only get XXXX XXXX  of XXXX removed. 
As far as my results, my stomach is not flat and looks like I am XXXX  XXXX  pregnant. 

I have done the necessary steps on my end to ensure the proper aftercare. I had multiple massages prior to leaving XXXX both at my XXXX house and a reputable massage therapist in XXXX. I also had massages in my home state as well. 

Also, I have been in monthly communication with the XXXX XXXX ' physician assistant.Since XXXX. I have been sharing the pictures/ results of my procedures. My stomach STILL looks like I am pregnant. It's not even a little flat. This is ridiculous. It's embarrassing and I have been stressed out and depressed since. There is no way my stomach should be this huge after a XXXX XXXX procedure. 

I am requesting a refund of {$4500.00} Which breaks down as the following : {$3700.00} for the XXXX  package and {$720.00} off of the XXXX XXXX XXXX. ( {$5500.00} - {$4800.00} ) I was overcharged and paid for a service that was not done properly. 
I tried to explain the situation again with XXXX from the billing department and she was very rude and condescending. She hung up the phone on me and stated nothing will be changed. 

Thank you for your prompt matter in this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation