Consumer complaint received 2024-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Questions I Must Have Answered 1. I want to know why Bank of America has asked me for irrefutable evidence and when I have sent them multiple documents of irrefutable evidence why then have denied my case.

2. I want to know why supervisors themselves have admitted to me that Bank of America has no evidence in which they are basing their case on by explaining to me when requested by me that there is no video footage available. Also realize by me and multiple supervisors that the evidence that Bank of America sent me and used for the case is not in fact evidence at all just a printout of the transactions that happened to me.

3. I want to know what basis they are basing their decision off of and why I have been denied multiple times.

4. Each time my case was denied it was denied within two or three days maximum. I want to know why Bank of America though repeatedly requested by me refused to conduct a full investigation which should at least take up to 45 days 5. I want to know why Bank of America never contacted the police for detectives about my case in which I turned in a police report three and a half months ago.

6. I am requesting a copy of all notes from supervisors and agents that i spoke with during these periods about my case.

7. Why was Bank of America deceptive in their tactics. They misinformed me plenty of times and even though I ask questions repeatedly I received different answers each time I want to know why after I identified the issues as listed in my case that they did not address these issues for continue to ignore them and deny my case again within two days.

I read the statement on my case and these questions were forgotten
because these questions were the most important questions that I wanted to ask. I am sending them now because I do not see them in my statement and my statement does not read the way that I believe I said it so if possible I would like to re record my statement or if advised, I would be willing to type my statement and send it in to you because this case is a lot more unique than presented. I've been dealing with this case for a year and a half almost two years now, actually two years and one month now that I think about it. I would like to speak to someone more in-depth about the situation to explain exactly what is going on and what has been going on because I believe that Bank of America from the start has outright lied to me to brush me off and get me off the phone. I also believe that they have been using deceptive tactics to
repeatedly and continually deny my case. These questions above are very important and I would like them added to my case immediately because these questions need answers from Bank of America to me. Thank you very much. Be well. This state ment is to be added to XXXX XXXX XXXX as i do not see it in the statements typed for me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation