Consumer complaint received 2015-06-17 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Ocwen Financial Corporation
State: NJ

Complaint narrative:
Ocwen Loan ServicingRE : XXXX and XXXX XXXX - Loan Number XXXX have some serious concerns about my relationship with Ocwen. 
Firstly, I feel that Ocwen transferred my loan " erroneously '' to XXXX because I submitted paperwork requesting a XXXX Loan Modification ( underwater ), which I clearly am eligible for. I submitted my application via email on XX/XX/XXXX to XXXXXXXXXXXX. I received a call from XXXX XXXX on XXXX XXXX indicating I was missing Section XXXX and Section XXXX, so I submitted these forms via email on XXXX XXXX to XXXX XXXX at XXXXXXXXXXXX. I received another call on XXXX XXXX from XXXX XXXX indicating I needed to REsubmit the XXXX form. So that very same day I REsubmitted the form via email to XXXXXXXXXXXX with her attention. 
Secondly, It was n't until my scheduled call with a relationship manager on XXXX XXXX that I inquired about the status of my loan modification that I was informed " My application would not be reviewed further because my loan was actually being transferred to XXXX effective XX/XX/XXXX. '' I felt this was a sneaky way of Ocwen dodging my loan modification request. 
Thirdly, since I 'm on the equity accelerator program, I contacted them to make sure that my monthly payments would now be sent to XXXX, which they did, and my XXXX XXXX mortgage payment was debited from my checking account and sent to XXXX. Then, a few days later I received a letter from Ocwen indicating that my mortgage was transferred by " mistake '' and they are STILL my mortgage lender ( again, sneaky move. ) So I contacted the Equity Accelerator program to let them know that Ocwen is STILL my lender. XXXX has advised they transferred my XXXX XXXX payment to Ocwen and Ocwen has YET to apply these funds to my account as of today, XXXX XXXX. 
Fourthly, back to my loan modification, on Monday, XXXX XXXX, I spoke with an Ocwen representative who advised that my application was denied on XXXX XXXX " because they feel that I am not in a financial bind and could continue to afford my monthly payments. '' I reminded him " The last documentation I emailed to Ocwen at THEIR request was on XXXX XXXX, so how can they decide in XXXX days ( XXXX XXXX ) that I 'm not eligible? They are STILL engaging in unfair and deceptive practices and I 'm filing a formal complaint with CFPB. '' As such, I never received a written notice of this conclusion, in fact as of today ; their website indicates that " my request is in review. '' I 'm getting extremely frustrated with Ocwen, especially regarding my loan modification request because Ocwen was sued for this very same practice back in XX/XX/XXXX!!!!! I had a scheduled telephone appointment today at XXXX EST and I read this letter of complaint/concern to my relationship manager. I am also going to file a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding my loan modification and my XXXX XXXX payment still not being applied to my account, because XXXX continues to engage in these practices : Failing to timely and accurately apply payments made by borrowers ; Failing to properly calculate borrowers ' eligibility for loan modification programs and improperly denying loan modification relief to eligible borrowers ; failing to properly process borrowers ' applications for loan modifications, including failing to account for documents submitted by borrowers and failing to respond to borrowers ' reasonable requests for information and assistance, and as a result, denying loan modifications to consumers who were eligible ; Providing false or misleading reasons for denial of loan modifications ; All of this constitutes unfair or deceptive practices which is in violation of Sections 1031 ( a ) and 1036 of the CFPA, 12 USC violation of the consumer protection laws in my state. 
Sincerely, XXXX XXXX, XXXX XXXX XXXX, XXXX, NJ XXXX

Company response to consumer: Closed with explanation