Consumer complaint received 2024-12-18 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: LEXISNEXIS
State: TN

Complaint narrative:
I requested the risk management office multiple times. They dont have XXXX and only have a compliance XXXX XXXX. I have requested the identity theft packet to fill out and to this day have not received it. I notified them that XXXX XXXX a business associate of XXXX XXXX XXXX XXXX and former XXXX XXXX XXXX XXXX, who did not have my social security on my account. I had my social security number to be added to my insurance policy, as that directly transferred to them From XXXX and XXXX XXXX XXXX XXXX. I did this, this past summer. There was a mix up with the XXXX, for a policy which I never ordered. 

XXXX deleted my social security number and my accounts have been removed from my credit report, and we have been mixed up it seems that after having the wrong XXXX done at XXXX XXXX XXXX 's. My old loans for my XXXXXXXX XXXX for a XXXX XXXX XXXX, my loan for my XXXX XXXX  XXXX XXXX XXXX XXXX and my loan from XXXX for my XXXX XXXX XXXX XXXX  That was paid off by XXXX XXXX XXXX then the bank changed to XXXX XXXX XXXX XXXX. 

MY records are mixed up with the other XXXX who lives at XXXX XXXX XXXX XXXX XXXX XXXX  and she is not me as shown in other records that have insurance. I provided the police report number for identity theft of XXXX to XXXX XXXX, who stated to receive a copy of my records would cost approximately {$250.00} and yet there has been identity theft.the officers name id XXXX XXXX at XXXX. we have already found this to be the case with other Banks filed with the CFPB. XXXX also mixed up my medical records by paying for the other person with the same name and XXXX. 

XXXXXXXX XXXX is who I had at the timeand that was provided to them fro the evidence of coverage, so upon the transfer of my records, it seems that all my records continue being mixed up. XXXX XXXX then dropped me upon a small roof claim, When I had them since XXXX and they dropped me upon having to pay XXXX single claim. I believe that they were aware XXXX  the mix up. They provided a reference code in XXXX to get a copy of the original credit check, score and background check, but Lexis Nexis refused to send it too. Lexis Nexis has refused to provide my credit report to this day. I have asked for them to run my credit report as a hard inquiry. The records for all my loans were originally with XXXX, but transferred to XXXX XXXX XXXX XXXX and I was told by the XXXX  XXXX that they had all my loans still in the spring of XXXX, and upon talking to XXXX it seems that making it difficult to obtain my records in order to correct the past identity theft, which potentially mixed up the records when they took over. My XXXX XXXX XXXX XXXXXXXX XXXX XXXX, and my house address of XXXX XXXX XXXX XXXXXXXX XXXX XXXX. 

XXXX XXXX XXXX also had my house loan of XXXX XXXX XXXX XXXXXXXX XXXX The final mortgage was sent to XXXX XXXX XXXX. XXXX continued drafting {$350.00} a month out of my checking account that was with XXXX to this day, which was originally used for my proprty taxes and it is still being taken out to this day, at my request. I beieve that XXXX or XXXX XXXX also mixed us up in approximately XXXX, and they are a business associate of XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with non-monetary relief