Consumer complaint received 2024-06-11 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Radius Global Solutions LLC
State: GA

Complaint narrative:
On XX/XX/XXXX, after receiving a call from XXXX XXXX XXXX, I immediately contacted XXXX for clarity. The XXXX representative assured me that I had no outstanding balances. It raised concerns about the possibility of identity fraud and that an unauthorized purchase might have been made under my name. Despite no prior communication from XXXX ( via email, phone call, or regular mail ) about any outstanding {$440.00} balance, on XX/XX/XXXX, XXXX XXXX XXXX marked a debt against my account. This unforeseen action caused my credit score to drop from the XXXX to plummet by more than XXXX points. On XX/XX/XXXX, I proactively reached out to XXXX and XXXX XXXX XXXX for clarity. Interestingly, XXXX XXXX XXXX shared that they've had other customers voice concerns about potential duplicate accounts with XXXX that resulted in collection charges. Upon connecting with XXXX, they acknowledged a discrepancy : an outstanding balance from my personal account, related to equipment, was never moved to my business account ( and not identified by multiple customer service reps on previous calls ). When the discussion shifted to the bill, the manager inquired about a final bill. I always handle my bills online, so any outstanding balance should have been visible there, but it was not. It's worth noting that I updated my address months before moving. And, considering we're talking about XXXX, I'd have expected them, at the very least, to reach out to me on the contact number ( cell phone ) they have on file. The XXXX XXXX stated they were unable to reach out to the collections company on my behalf to resolve the issue. I asked for the dispute department info, legal department info, and a return call from the General Account Supervisor and stated I would contact the executive team to request additional assistance. 

-- -- Updates as of XX/XX/XXXX I hope this message finds you well. I'm writing to address a recurring issue that resurfaced on XX/XX/XXXX, concerning an unexpected collections notification for a {$440.00} balance allegedly owed to XXXX. This balance was previously removed from my credit report and recently added back by RADIUS GLOBAL SOLUTIONon behalf of XXXX. I was assured by a XXXX Supervisor in XX/XX/XXXX that time that the matter was fully resolved. 

Unfortunately, this issue has reappeared, requiring me to take time out of my workday to address it again through multiple calls and filings. Its particularly confusing as I have not received any final bill or notification of this balancewhether by email, online, phone, or traditional mail. I updated my mailing address nearly two years ago and I receive regular business account bills without issue, indicating that XXXX has my correct details on file. 

Given that I have not been able to verify the validity of this charge due to the absence of a final bill for over a year, I am requesting XXXX to remove this charge from my account and communicate this resolution to the collections agency involved. 

The XXXX XXXX XXXX XXXX # XXXX stated he would submit the form to REMOVE the charge, reach out to the collections company and I should receive a notification via cell within 5-7 business days. I look forward to your confirmation of the charge removal and a final resolution to prevent future occurrences.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation