Consumer complaint received 2025-10-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I have reported my concern to Wells Fargo for what seems more than 3 years and included you, CFPB in this process but here is NO resolution that is satisfactory yet as a consumer and my rights as a member of Wells Fargo with no previous issues or concerns for over 27 years. The response from Wells Fargo is not acceptable. I am attempting to keep this issue within the realm of seamless resolution but find this to be on on-going process that is taking too much of my time therefore, if I am not able to successfully resolve this issue with your assistance, I will take it to the State and Federal level. Here again is the recap : 1. opened account for Savings for a bit less than {$300.00} dollars. A couple of days later, I deposited to keep the account at a minimum level. Acct opened in XXXX, CA due to the longevity of customer relations with the branch since my mother 's home is in XXXX, CA to date. Intention is to be in line for a safety deposit box considering I rent and have experienced possible identity theft and mail issues, already reported to local authorities.

2.The account was closed. Received refund of my deposit. The Wells Fargo Bank in XXXX, CA informed me the account went to Risk Management department. I am still in awe as to why {$300.00} are in question, to this day I have no idea!

3. Looking for a reason why this is happening and a reinstatement of my account. I have been with Wells Fargo too many years to be ousted for no reason! If there is an issue, I need to know so I can address, it appropriately! 
The last letter received from Wellls Fargo is dated XX/XX/year> with the same response as before, making this the 10 or more mailers with the same response.

" We'll respond within 10 business days from the date you contacted us........ '' I also received an envelope with 3 Wels Fargo letters all with different dates mailed to me but none of them address any of my concerns. Just the same old message... they are investigating and that I should move on to another bank, for NO REASON! 

Called them on XX/XX/year>, Spoke to Executive Office " XXXX '' just to verify letter was mailed and with a conversation that referred me to the Office of the Comptrollers. Does Wells Fargo not have the ability to resolve their own issues?

This is the last attempt to communicate with Wells Frgo via CFPB since there has been no resolution to date. My next move will be above the Comptroller of the Currency since they too do not seem to help resolve this matter! It must have been reported, I have the right to know what the detail was to ensure I am in agreement with them. I met with the manager of WF in XXXX, CA to discuss this issue and neither of us were informed. I will follow up with them as well. 

Letter detail : Subject " We received your conerns Wells Fargo Case Number XXXX Acct number ending in : XXXX Office of the Comptroller of the Currency, case number : XXXX Contact number is XXXX Which by the way when I call, appears to be a call center. I have reported a hacked mobile number along with dropped calls. Who is policing this issue? For {$300.00} dollars?!?!?!?!?!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation