Consumer complaint received 2024-05-01 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Navient Solutions, LLC.
State: OH

Complaint narrative:
I attended XXXX XXXX from XX/XX/XXXX - XX/XX/XXXX. This complaint is for loans associated with that school held by Navient. 

On XX/XX/XXXX I received notification from the Department of Education that all Federal Loans received by me to attend a school owned and operated by XXXX XXXX XXXX were eligible for full loan discharge due to widespread misconduct ( attached ). The Department stated in this letter that I did not need to file an application for borrower defense because of the pervasive and widespread nature of the school 's misconduct during my time of attendance at that school. 

Further, I believe I should have qualified for the Navient settlement with the XXXX in XXXX, as I met all points of qualification and XXXX of their own customer service reps ( XXXX ) told me as much on XX/XX/XXXX via phone. Then on XX/XX/XXXX I spoke with another customer service rep ( XXXX ) who told me XXXX made a mistake and I did not qualify. At that time, I asked for a full accounting of my account with Navient and XXXX XXXX and a print out of every associated document, to include original contracts, a print out of all payments made, all late payment notices, all forbearance agreements, etc. I was told that I could expect to receive those documents in under 30 days. However, several days later I received a letter from Navient stating they were not sending me any documentation from my account unless I justified the reason for my request. 

In XXXX, when I called Navient 's customer service department because they had raised my payment, yet again, to an unaffordable level, I spoke with a representative there who was incredibly unsympathetic and suggested I consider suicide as a way out of paying this loan. Then reminded me that " but don't worry, even if you die, we'll just go after your co-signer. We'll get our money XXXX way or another ''. This company is morally bankrupt in every single way. There is no redemption for this company. They are absolutely repulsive. 

Furthermore, Navient has this very large private loan labeled as though it was for the XXXX XXXX XXXXXXXX, when in fact it was for XXXX XXXX XXXX. I have kept records and am fully aware of every dime and how/when it was dispersed. Mislabeling the loan to make it appear as though it was for XXXX school does not make it so. I was attending XXXX XXXX XXXXXXXX when I consolidated several XXXX and a private loan into XXXX large private loan with Sallie Mae/Navient XXXX but all of those loans were for XXXX XXXX XXXX None of them were for the XXXX XXXX XXXX 

Thousands of students were scammed by Navient into taking out predatory private student loans to attend for-profit schools such as XXXX XXXX. Because of the numerous claims of fraud and misconduct perpetrated by these for-profit schools, my XXXX loans were discharged, as described above. Navient was sued by XXXX AGs regarding their predatory loans to attend these for-profit schools and Sallie Mae/Navient were XXXX " preferred '' lending company in a deal with these schools during the early XXXX. But loans made to students in states outside of the agreement, or those who were not in default for XXXX months or more during a " specific '' time frame, were excluded - what a surprise that those of us who have been making payments on these predatory loans were left out of this settlement but are no less victims of both these schools and Navient. I am sure this was a big win for Navient, but what a sham of a settlement deal for the rest of borrowers scammed into taking loans to at least XXXX for-profit schools. After the XXXX settlement, didn't Navient also get out of the Federal student loan business due to scrutiny from lawmakers and borrower advocates? Didn't Navient have to pay restitution to the Federal student loan borrowers for not informing students of XXXX XXXX XXXX could have enrolled in, but instead steered toward forbearance? Furthermore, hasn't Navient been sued at least a half dozen times for other predatory loan practices and illegal collection practices? 

I am also aware of a " pilot '' program by which Navient is sending out " applications '' to select students who may have filed XXXX XXXX claims against their schools and were approved. This application is a sham. Why do we need to prove anything? Navient knows who we are. 

Under the FTC Holder Rule : The credit agreement was entered into as part of my attendance at XXXX XXXX The seller ( XXXX XXXX ) regularly referred customers to Navient ( this has already been established ) I have a valid reason to stop paying on my loan and request a refund of payments made *and* I have evidence to show why I should not have to repay the loan and should receive a reimbursement of all funds given to Navient, XXXX the very small portion of the loan that can be attributed to the University of XXXX XXXX 

Per the XXXX XXXX, Navient is liable for giving predatory loans in connection with for-profit schools. Navient needs to do the right thing by students who were scammed into taking out private loans to attend for profit colleges who have committed misconduct and misrepresented themselves to the public to entice students to enroll. It's time Navient let us have our lives back.

Company response to consumer: Closed with explanation