Consumer complaint received 2026-04-02 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I am writing to formally dispute the handling of my Wells Fargo Bank auto loan account and to request immediate corrective action. I have been dealing with the Corporate office and the customer service number is ( XXXX ) XXXX. I purchased my vehicle and, until experiencing a period of financial hardship due to being unable to work for approximately 23 years for medical reasons, I consistently made my payments. During that time, my account fell behind and late fees accrued. Since then, I have fully satisfied the principal balance and all interest owed on the loan. Until Monday XX/XX/XXXX, the only remaining balance consists of late fees totaling {$1100.00} its now {$1100.00}. I have clearly communicated my willingness to resolve these fees and to establish reasonable payment arrangements. However, WFB company has failed to properly close out my loan and report that my contractual obligations have been fulfilled. Instead, {$1.00} of interest has been intentionally or improperly left on the account, keeping the contract artificially open. This has resulted in my account being reported as past due, as though I have failed to make required loan payments, rather than reflecting that only late fees remain. As a result, my account is now listed as 118 days past due, and I am being threatened with charge-off and possible repossession within 48 hours. This is inaccurate and unacceptable. Late fees are not equivalent to an unpaid installment under the loan contract, and they should not be used to misrepresent the status of my account or negatively impact my credit profileespecially after the loan itself has been paid in full. Additionally, I have made multiple good-faith efforts to resolve this issue : On XX/XX/XXXX, I made a {$65.00} payment intended to satisfy the remaining interest. {$1.00} was refunded, leaving the account open. On XX/XX/XXXX, I made a {$20.00} payment, which was misapplied to late fees instead of closing out the remaining interest balance. I have contacted WFB offices repeatedly, including corporate escalation channels, with little to no follow-up or resolution. My online account access has been restricted in a way that prevents me from making appropriate partial payments. I have also explained my financial situation, including that I am currently working in a limited, part-time capacity and paid monthly. Despite this, I have been told that only full payments will be accepted, with no flexibility or reasonable accommodation. This pattern of behavior raises serious concerns regarding improper account handling, misapplication of payments, and potential misreporting to credit agencies. The continued threat of charge-off under these circumstances is both unjustified and harmful, particularly as I am actively working to rebuild my credit. Given the above, I am requesting the following : 1. Immediate correction of my account to reflect that the loan principal and interest have been paid in full. 2. Proper closure of the loan contract. 3. Removal or waiver of the remaining late fees due to the mishandling of my account. 4. Assurance that no negative or inaccurate reporting will be made to credit bureaus. 5. Written confirmation of all corrections. If this matter is not resolved promptly, I am prepared to escalate this issue through legal actions and with the appropriate regulatory agencies to pursue all available remedies. I expect a timely response and resolution. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation