Consumer complaint received 2026-03-19 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Paramount GR Holdings, LLC
State: KY

Complaint narrative:
Complaint Financing Tied to Misrepresented Roofing Warranty ( GoodLeap / XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I am submitting this complaint regarding financing arranged through GoodLeap in connection with a roofing contract with XXXX XXXX XXXX in XXXX, Kentucky. The financing was presented to me as part of a bundled transaction that included a roofing system and warranty. The warranty portion alone was represented at a cost of approximately {$9700.00}, which I have since learned appears to be significantly inflated compared to typical market value ( estimated under {$500.00} ). At the time of the transaction, this pricing was presented as standard and necessary. The financing was offered simultaneously with the sales process, and I was not provided with a clear or transparent breakdown that would allow me to evaluate the true value of the warranty or compare alternatives. The agreement was signed on an XXXX and i was not given a copy after repeated requests. Key Concerns The loan appears to have been structured to support inflated pricing, rather than reflect the true value of the product The warranty cost was misrepresented or not adequately disclosed relative to its actual market value Financing through GoodLeap was presented in a way that limited informed consumer decision-making A referral incentive ( approximately {$500.00} ) was involved, raising concerns about sales-driven financing practices Product Failure The roofing system itselfmarketed as a long-term ( XXXX ) solutionfailed within XXXX days of installation, with multiple leaks occurring on XX/XX/XXXX and XX/XX/year>. This resulted in interior property damage exceeding {$13000.00} and continuing to increase. Additional Concern Certification Influence The contractor was presented as a certified or preferred contractor through XXXX XXXX, which influenced my decision to proceed with both the contract and associated financing. However : The installation failed almost immediately The crew appeared untrained The inspection process lacked independence This raises concern that consumers may rely on such certifications without meaningful oversight, further contributing to financially harmful decisions. Impact As a result of this transaction : I am financially obligated under a loan tied to a product that failed almost immediately I have incurred attorneys fees I have been unable to reliably leave my home during rain events, impacting my ability to work and maintain normal daily activities. Requested Resolution I respectfully request : Review of the financing practices associated with this transaction Determination of whether the loan was issued based on misrepresented or inflated product value Assistance in addressing or adjusting the loan obligation tied to this transaction Any appropriate action to prevent similar practices affecting other consumers Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX KY XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation