Consumer complaint received 2024-11-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Self Financial Inc.
State: CA

Complaint narrative:
REASON : CASE NUMBER : XXXX XXXX  BE CARD NUMBER : XXXX AMOUNT : {$52.00} XXXX XXXX # XXXX ( CANCELED ORDER # XXXX ) TO WHOM IT MAY CONCERN : I AM WRITING IN REGARD TO SELF DISPUTE DENIAL On XX/XX/year>. I placed an online grocery order with XXXX ( ORDER # XXXX amount of {$52.00} ). XXXX canceled my order for no reason, yet my card ending in XXXX ( SELF CARD ) still was charged. ( CANCELED ORDER # XXXX amount of {$52.00} ). The order had various items that included groceries from XXXX and other items that would come from THIRD PARTY affiliates of XXXX. I proceeded in contact with both XXXX and SELF CARDMEMBER DISPUTE SERVICES to prevent the charge from happening. While the dispute from CARDMEMBER DISPUTE SERVICES were supposed to investigate. XXXX had sent me an email on XX/XX/year>, to apologize to me for the cancellation of my order ( CANCELED ORDER # XXXX amount of {$52.00} ) and said I was not charged {$52.00}. And as I was speaking with someone on XX/XX/year> from XXXX and I was told again I was not charged by XXXX. Nor money taken money from SELF card ending XXXX. However, as of XX/XX/year>, on my SELF CREDIT account the charge was shown as - {$52.00} indicating that they were suppose investigating my complaint. But on XX/XX/year>, I have been charged again on my SELF CARD {$52.00}. I spoke with a CARDMEMBER DISPUTE SERVICE agent named XXXX, who informed me of a letter sent to me dated XX/XX/year>, for me to supply documents. In addition, XXXX XXXX also told me that I had until XX/XX/year>, to supply documents to CARDMEMBER DISPUTE SERVICES, which was not stated on this letter that I literally received during last week. I am very unhappy with the SELF & CARDMEMBER DISPUTE SERVICES department. On XXXX I recieved another letter from SELF dated XX/XX/year> expressing that my dispute was not honored and said because I made the transaction. Yes I made the transaction but XXXX canceled the order. Which indicates I did not get my purchase I am attempt to dispute the charges thru SELF. I feel that enough information was given to SELF CARDMEMBER DISPUTE SERVICES for them to do an adequate investigation, which I had given to them at the time of this complaint. I had given them all they asked to start their investigation into XXXX. i feel that SELF did not do a proper or thorough investigation and now trying to enforce other charges on me to pay them. Yet my claim was denied and yet I was sent a letter to supply the information. No time frame. But they still charged {$52.00} that XXXX themselves say they did not receive. How are SELF going to still charge me for something I never received, and XXXX did not get themselves. I dont appreciate it. I would like my money back {$52.00} or I will seek legal action against SELF & CARDMEMBER DISPUTE SERVICE departments. My documents are included with this letter. Thank you. 

XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation