Consumer complaint received 2024-05-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to dispute derogatory marks on my credit report resulting from an issue related to the lease of a XXXX XXXX XXXX, financed through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I will refer to the organization as XXXX XXXX in this document, but this is interchangeable with XXXX XXXX XXXX XXXX. 

Reviewing old CFPB cases, I also found how XXXX XXXX XXXX XXXX was issued a consent order on XX/XX/XXXX for a very similar and relevant situation, where they knowingly reported incorrect information about consumers ' credit and did nothing to fix it. The case had a docket number XXXX. 

The details of my situation are as follows : XXXX. XXXX  Agreement : In XXXX, I XXXX a XXXX XXXX XXXX from XXXX XXXX of XXXX at XXXX XXXX XXXX XXXX XXXX, TX XXXX. 

XXXX. XXXX and Total Loss : On XX/XX/XXXX, the vehicle was involved in a severe accident and deemed a total loss by XXXX, the insurance company. 

XXXX. XXXX XXXX : On XX/XX/XXXX, XXXX XXXX provided both XXXX and me with a letter of guarantee. This letter stated that upon receipt of the amount of {$26000.00} from XXXX, XXXX XXXX XXXX would release and transfer all of its right, title, and interest in and to the vehicle to XXXX. 

XXXX. Payment and Check Details : On XX/XX/XXXX, XXXX issued a check in the amount of {$26000.00}, with Draft # XXXX, payable to XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXXXXXX. I have documentation confirming that the check was cashed and cleared by XXXX XXXX XXXX on XX/XX/XXXX. 

XXXX. Unclear Reach-Out : On XX/XX/XXXX, XXXX XXXX reached out again to XXXX asking for payment of the vehicle even though the check had already been sent. XXXX did not respond to this request. 

XXXX. XXXX XXXX Discrepancy : Despite the clear evidence of payment, when I would frequently call them, XXXX XXXX XXXX persistently claimed non-receipt of the check, and they continued to bill me monthly the amount of the lease. This has led to continued charges and, ultimately, reporting my account as delinquent and a charge-off. I have contacted XXXX XXXX XXXX multiple times via phone and email, providing evidence of the payment, but the issue remains unresolved. 

XXXX. Contradictory XXXX Statements : In XXXX, during another attempt by me to resolve the matter, XXXX XXXX started to claim that the check was in fact received by XXXX, but since it did not have the proper account number on it, the check was sent back to the sender. It is important to note that XXXX denied receiving anything until late XXXX, and I have not been provided any documented evidence of this claim despite multiple requests. 

XXXX. XXXX XXXX via XXXX : XXXX XXXX also claims that they still have the title. While it does appear that XXXX XXXX never sent the title to XXXX, in XX/XX/XXXX XXXX was nonetheless able to obtain a copy of the title via the Texas XXXX via a XXXX XXXX XXXX XXXX XXXX. 

XXXX Credit Dispute : This erroneous reporting by XXXX has had a severe impact on my credit score over the past XXXX years. In XX/XX/XXXX, I submitted credit disputes to each of the credit XXXX to correct the negative marks from my credit report. Originally, they said I owed {$11000.00}. This amount is be the sum total of the lease 's monthly payments of {$320.00} for XXXX months, which makes no sense given I had already paid several months of the lease when the accident began. After the dispute, my credit was somehow made worse, and XXXX claimed {$24000.00} was written off the account and that {$5400.00} was still past due. 

Conclusion : Ultimately, this issue of payment is between XXXX and XXXX, not me. I've gotten both companies on the phone simultaneously multiple times. Neither firm ever takes responsibility or provides any actual assistance. XXXX refuses to provide any documentation whatsoever. Whenever I do talk to someone at XXXX who tries to help, they escalate the issue and nothing ever happens. The matter has been escalated at least XXXX times now to their various internal departments. 

As I am not the sender or the recipient of the check, I am powerless to investigate further. I've tried. My credit has dropped over XXXX points from this issue, and I have spent XXXX of hours on the phone with each company and legal advisors trying to resolve the issue. The matter has taken a notable negative toll on my financial and emotional wellbeing. 

I would like my credit report to be remedied expeditiously.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation