Consumer complaint received 2025-10-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CITIBANK, N.A.
State: SC

Complaint narrative:
XX/XX/year> Citi Bank Customer Service XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Re : ID # XXXX ( Added information ) Dear Customer Service Representative, On XX/XX/year> I checked the Citi Bank XXXX website for messages . I saw that the bank recharged my account for the {$190.00}. I contacted the bank by telephone and spoke with a customer service representative still disputing this charge that I did not make. Shortly there after a temporary credit was placed back on my account for the {$190.00} and that charge showed that it was still under investigation. I appreciate that. 
I would like to see any documents or evidence Citi Bank obtained from the merchant to make that original decision to charge my account again. 

All three ( XXXX ) fraudulent transactions were made on the same date XXXX XXXX. Citi Bank XXXX credited my account for XXXX of the transactions and froze ( cancelled my card ) for my protection. The XXXX fraudulent transaction went through from XXXX XXXX XXXX XXXX, NY. and was charged to my account. I was unaware of those charges until I received my Citi Bank billing statement on XXXX XXXX XXXX days after the charges were made. I placed my first telephone call to Citi Bank on that date to dispute those charges. On XX/XX/year> I filed a dispute claim via e-mail from the banks website. From XX/XX/XXXX XXXX I did not receive any notification from Citi Bank that there were fraudulent charges made on my card until I received my billing statement. 

The information that the merchant provided the bank in the past was addressed in my first letter. On page XXXX of XXXX the purchases information was in very small print and when trying to enlarge it on the computer it gets more blurred out. Using a magnify glass my name and address seem correct, and since my credit card was compromised the unknown subject ( XXXX ) would have that information. The email address used as far as I could make out is a XXXX address which is definitely not mine. Citi Bank has my e-mail address, home phone and cell phone numbers on file. 

The tickets fraudulently purchased for this venue I believe were done online and the tickets forward to the buyer via e-mail. ( I dont believe the tickets were purchased at the merchants box office because the subject ( s ) did not have physical possession of my card ).

Online purchase had to be made directly from the Merchant, Primary Ticket Server, Secondary Ticket Market or Seller.

Im requesting details provided by the merchant ( venue ), primary ticket server, secondary ticket seller and Citi Bank such as IP address used for the purchase and/or email address associated with the account for the purchase of said tickets. 

The only communication I have had regarding this matter is with Citi Bank. 
I havent filed an identity theft claim with the FTC Federal Trade Commission at this time due to the federal government shut down. 

* See attached Thank you for your cooperation in this matter. 

Regards, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief