Consumer complaint received 2024-10-02 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Fees charged
Company: Ocwen Financial Corporation
State: TN

Complaint narrative:
My home was illegally foreclosed on XX/XX/year>. That said, I listed my home on the XXXX also known as XXXX  XXXX XXXX to find a buyer to purchase the home and avoid a foreclosure. I then contacted PHH Mortgage asking to get the sales date pushed back from XX/XX/year>. This was to allow time to address XXXX illegal liens on the property and close the loan. Each time I called in I was asked did I need a new reinstatement quote. I several times said no I already have a quote. On XX/XX/year>, they generated a reinstatement quote for {$11000.00} that was good through XX/XX/year>. I was sent this in writing as well as was being told this amount in conversations I had with customer service agents during a period between XX/XX/XXXX to almost XX/XX/XXXX. When I told PHH I had a buyer I was told to send in the contract and proof of funds to close. The contract was for {$160000.00} ( this will be important later ). However, PHH repeatedly delayed reviewing the documents despite knowing the sales date was looming. I then told the buyer the down payment amount would need to be the reinstatement amount and wired directly to PHH immediately. The buyer agreed to do exactly that. 
However, on XX/XX/year>, as I am preparing to have a wire sent to them for the {$11000.00}, I called in and spoke with Agent XXXX ID # XXXX at approximately XXXX XXXX to confirm there were no other fees to be addressed before sending the wire. My mother had also agreed, if necessary, she would put up the {$11.00}, XXXX to stop the foreclosure. Then suddenly I was told I needed over {$15000.00} to reinstate the loan. I asked what date this reinstatement quote was for, and I was told XX/XX/year>. I desperately explained something wasnt right as this is not what the document in my hand said. I then asked for a supervisor and was told there was no supervisor available. The phone then suddenly disconnected. I immediately called back and got Agent Apple, ID # XXXX. I was again told I needed {$15000.00}. I asked XXXX to tell me what date this reinstatement quote was through, and she stated today, XX/XX/year>. She then sent me the reinstatement document via email and the numbers had been increased by {$4300.00}. Despite the fact the reinstatement quote had been mailed to me and was dated for XX/XX/year>, as well. They added charges that were not on the previous reinstatement quote to prevent me from reinstating my loan. This new reinstatement quote was generated XX/XX/year>, and was good through XX/XX/year>. I again asked for a supervisor and was told no supervisor was available. So, I have no recourse at this point as the hours to my home being sold on the auction block ticked away. THIS IS ILLEGAL. This is fraud and is akin to racketeering and extortion. I called with a buyer prepared to wire the funds, as well as my mother willing to do the same if needed to reinstate the loan. Now I fear whatever amount I send will only be kept by PHH Mortgage and my home will still be foreclosed on. PHH added appraisal fees and inspection fees to the reinstatement quote changing the amount needed by {$4300.00}. They did this because they had tricked me into sending them my sales contract as I was asking for an extension of the sales date. The bait and switch was done to take the equity I had acquired in my 23 years of owning my home and leave me with nothingagain, this is racketeering and mafia style illegal business practices. On XX/XX/year>, my home was sold for {$160000.00}. It appears PHH Mortgage wanted to foreclose and steal my equity despite me trying to do everything I could to bring the loan current. What PHH Mortgage did is illegal. You can not legally give a customer a reinstatement quote in writing then change it dated for the very same day. PHH Mortgage is the XXXX largest originator of retail residential mortgages in the country, this is truly a XXXX and XXXX story.

Company response to consumer: Closed with explanation