Consumer complaint received 2024-07-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
In late XXXX, approximately 57 charges to a company called " XXXX '' appeared on my Chase Credit Card Services monthly statement. ( I have identified the charges below. ) THEY TOTAL {$2200.00}!!!!!!! I was told these charges were all charged to my account over a 48 hour period. 

I called Chase to dispute the charges as soon as I realized there was a problem. Chase reversed the charges at the time, and I incorrectly assumed everything was resolved. 

XXXX. {$37.00} XXXX. {$54.00} XXXX. {$41.00} XXXX. {$35.00} XXXX. {$29.00} XXXX. {$30.00} XXXX. {$45.00} XXXX. {$55.00} XXXX. {$51.00} XXXX. {$49.00} XXXX. {$30.00} XXXX. {$31.00} XXXX XXXX. {$40.00} XXXX. {$45.00} XXXX. {$54.00} XXXX. {$32.00} XXXX. {$23.00} XXXX XXXX. {$48.00} XXXX. {$38.00} XXXX. {$47.00} XXXX. {$44.00} XXXX. {$28.00} XXXX. {$22.00} XXXX. {$54.00} XXXX. {$48.00} XXXX XXXX. {$38.00} XXXX. {$35.00} XXXX. {$32.00} XXXX. {$21.00} XXXX. {$30.00} XXXX XXXX. {$45.00} XXXX. {$44.00} XXXX. {$33.00} XXXX. {$17.00} XXXX. {$28.00} XXXX. {$30.00} XXXX. {$42.00} XXXX. {$36.00} XXXX. {$49.00} XXXX. {$22.00} XXXX XXXX. {$30.00} XXXX. {$35.00} XXXX. {$54.00} XXXX. {$55.00} XXXX. {$28.00} XXXX. {$32.00} XXXX. {$41.00} XXXX XXXX. {$49.00} XXXX. {$43.00} XXXX. {$19.00} XXXX. {$42.00} XXXX. {$47.00} XXXX. {$50.00} XXXX XXXX. {$49.00} XXXX. {$41.00} XXXX. {$32.00} XXXX. {$47.00} total {$2200.00} Several days later, several packages appeared at my house from XXXX. I did not know at the time, but the packages contained baseball/football/basketball cards. Based on the individual charges to my credit card account, most of these cards are worth somewhere between XXXX cents and {$5.00}. I am a XXXX XXXX XXXX woman who has zero desire to collect XXXX  cards, and no one in their right mind would order {$2200.00} worth of $ XXXX sports cards. I returned EVERY SINGLE package I received at my home. I attached pictures of the packages being returned to USPS along with receipts from USPS evidencing the returns. I also tried to reach out to XXXX about these charges but they refused to work with me, they told me to contact my bank directly. ( Of course they did because they are the fraudsters. ) In XXXX, Chase reinstated all of the charges on to my account and refused to tell me the reasoning behind the decision. I called Chase and was told by a representative ( over the phone ) that the charges were reinstated because the merchant ( fraudster XXXX ) had my home mailing address and email address. I continued to dispute the fraudulent charges with Chase, but they have refused to work with me. By the way, no one at Chase ever even called, emailed, or anything about resolving the matter. On one of the multiple calls I made to Chase, I told Chase that I was happy to submit an affidavit regarding the charges ( I AM ALSO AN ATTORNEY LICENSED BY THE STATE OF TEXAS ) and even offered to file a police report. I asked in an email and in multiple phone calls to let me know what additional proof I might provide to assure Chase these charges are fraudulent. Based on my discussion with a Chase representative yesterday, there is nothing further I can do, and Chase expects me to pay these charges!?!?! 

Obviously, I will be closing this credit card account that I have had with Chase since XXXX ( I was issued a new credit card number when the fraud occurred ) and closing all of our deposit accounts with this bank too. Chase, you should be ashamed!

Company response to consumer: Closed with monetary relief