Consumer complaint received 2025-03-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SOFI TECHNOLOGIES, INC.
State: NY

Complaint narrative:
My trust in SoFi, a financial institution I initially chose for its promising high-yield savings, has been irrevocably shattered. What began as a clear case of fraud unauthorized charges stemming from a stolen credit card has devolved into a nightmare of bureaucratic indifference, culminating in financial penalties, unjust interest, and profound emotional distress. SoFi 's blatant disregard for my situation demands immediate intervention and restitution. 

Timeline of Escalating Injustice : XX/XX/XXXX : The first insidious charge of {$120.00} at " XXXX XXXX XXXX '' signaled the beginning of a violation. My physical credit card, vital for everyday transactions, had been stolen. 
XX/XX/XXXX : A wave of brazen fraudulent activity hit my account : {$75.00}, {$100.00}, and {$430.00} at " XXXX XXXX, '' and another {$430.00} at " XXXX XXXX. '' These weren't mere errors ; they were calculated acts of theft.


Immediate Action : Upon discovering this financial assault, I acted swiftly, contacting SoFi to report the theft and cancel my card. I expected swift action and protection. False Sense of Security : SoFi initially provided a false sense of security by crediting my account for the {$1100.00}. I breathed a sigh of relief, believing justice was served. Betrayal : Months later, the rug was ripped out from under me. A cold, impersonal email informed me that SoFi 's " investigation '' had deemed these fraudulent charges " valid. '' The {$1100.00} was ripped back out of my account. A Cycle of Futility : What followed was a
Kafkaesque ordeal : endless phone calls, each met with dismissive transfers, vague promises, and outright lies. Agents, whose names I now struggle to recall amidst the blur of frustration, repeatedly promised " reopened investigations '' and assured me I wouldn't be penalized.

The Silent Treatment : My emails, detailing the mounting evidence and my escalating distress, were met with deafening silence. SoFi 's communication became a black hole.

Financial Punishment Escalates : Adding insult to injury, SoFi, despite their assurances, imposed not only late payment penalties, but also accumulating interest on the very charges they claimed were " under investigation. 
XX/XX/XXXX : A " Late Fee '' of {$25.00} and interest charges of {$35.00} were applied. 
XX/XX/XXXX : Additional interest charges of {$27.00} were applied. 
Present Day : I am left in financial limbo, grappling with the emotional toll of SoFis deceit. My trust in financial institutions has been fundamentally shaken.

Impact of SoFi 's Malfeasance : Financial Ruin : The unauthorized charges, compounded by the unjust penalties and accumulating interest, have created a significant financial burden. I am now struggling to recover from SoFis negligence.

Emotional Trauma : The stress, XXXX, and feeling of violation caused by SoFi 's indifference have been immense. Sleep has become a luxury, and my daily life is overshadowed by this ongoing battle.

Erosion of Trust : SoFi has betrayed my trust, shattering the foundation of a customer-bank relationship. Their actions are a stark contrast to the integrity I've experienced with XXXX XXXX, a bank that values its customers.

Time theft : I have spent countless hours trying to rectify this issue.

Damage to Creditworthiness : I am a responsible credit user, and these fraudulent charges and fees are damaging my creditworthiness.

Demands for Justice : Immediate Reversal : SoFi must immediately credit my account for the {$1100.00}, the {$25.00} late fee, and all accrued interest totaling {$62.00}. This brings the total due to me to {$1200.00}.

Transparent Explanation : I demand a full, detailed, and transparent explanation of their " investigation '' and the reasoning behind their absurd validation of fraudulent charges.

Accountability : SoFi must be held accountable for their egregious mishandling of this situation.

Compensation : I demand compensation for the financial losses, emotional distress, and the sheer amount of time that was stolen from me, that this situation has caused.

Systemic Change : I urge the CFPB to investigate SoFi 's practices to prevent other consumers from suffering similar injustices.

Credit Repair : I request that SoFi take all actions necessary to repair any damage done to my credit score.

Conclusion : This isn't just a dispute ; it's a violation of trust and a blatant display of corporate negligence. I implore the CFPB to intervene and restore justice. I have attached all relevant documentation, including account statements and SoFi 's deceptive email. I am a responsible consumer, and this situation has caused me a great deal of distress.

Company response to consumer: Closed with explanation