Consumer complaint received 2025-03-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Lien release
Company: Shellpoint Partners, LLC
State: MO

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) Complaint Complainant Information : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX  MO XXXX Phone Number : XXXX Email : XXXX XXXX Company Complained About : Company Name : Shellpoint Mortgage Servicing Previous Servicer : Specialized Loan Servicing ( SLS ) /Computershare/CitiFinancial Account Information XXXX Loan Type : Mortgage Loan Property Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX, MO XXXX Complaint XXXX : I am filing this complaint against Shellpoint Mortgage Servicing for unlawful debt collection practices, misrepresentation, and potential conspiracy to unlawfully dispossess me of my home. My concerns stem from multiple violations committed both by my previous mortgage servicer, XXXX XXXX XXXX ( XXXX ), and by Shellpoint, which has taken over servicing the loan. 
1. Issuance of a 1099-C ( Cancellation of Debt ) in 2022 & Continued Collection Attempts o Specialized Loan Servicing ( SLS ) issued a 1099-C for tax year 2022, which per IRS guidelines, indicates a cancellation of debt.

o Despite issuing this 1099-C, SLS continued to demand payments from me, in direct violation of 15 U.S.C. 1692e ( 2 ) ( A ) of the FDCPA ( False Representation of the Character of the Debt ) and 15 U.S.C. 1692f ( 1 ) ( Unfair Practices Attempting to Collect a Debt Not Owed ).

o Shellpoint, as the new servicer, has now resumed collection attempts on the same canceled debt, disregarding the legal implications of the 1099-C issuance.

2. 1099-B Issued Through Trustee ( XXXX & XXXX XXXX Improper Securitization- with no proceeds distributed o In addition to the 1099-C, I also received a 1099-B via XXXX and XXXX, which suggests that my mortgage was securitized, sold, or transferred into an investment trust. 
o I did not receive any proceeds from this sale, yet the debt is still being pursued against me, which raises concerns about fraudulent conveyance, unjust enrichment, and violations of Regulation Z ( XXXX XXXX XXXX ) under the Truth in Lending Act ( TILA ) regarding proper disclosures of loan ownership transfers. 
3. Shellpoints Unlawful Collection & Potential Coordination with XXXX XXXX XXXX XXXX o Shellpoint is now demanding payment from me on a debt that : 1. Was canceled by SLS ( 1099-C issued ).

2. May have been securitized and sold ( 1099-B issued ).

3. Was not lawfully reinstated in compliance with consumer protection laws.

o I have reason to believe that Shellpoint is working with XXXX XXXX XXXX, XXXX, which seeks to evict me from my home, despite the mortgage servicer change. This could constitute a violation of 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) under the Dodd-Frank Act, which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ).

________________________________________ Applicable Violations & Consumer Rights Violated : Fair Debt Collection Practices Act ( FDCPA ) Violations 15 U.S.C. 1692 False Representation of Debt ( 1692e ( 2 ) ( A ) ) Demanding payment on a debt that was canceled per the 1099-C.

Unfair Collection Practices ( 1692f ( 1 ) ) Attempting to collect an invalid debt not legally owed.

Truth in Lending Act ( TILA ) & Regulation Z Violations 12 CFR 1026 Failure to Disclose Loan Transfers & Securitization I received a 1099-B, indicating my loan was sold or securitized, yet I was not properly informed under TILAs loan transfer rules.

Improper Loan Servicing & Ownership Misrepresentation Shellpoint is now pursuing an alleged debt that has been both canceled and transferred, violating the transparency requirements under Regulation Z.

Dodd-Frank Act Violations 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) ( UDAAP ) Unfair & Deceptive Acts Shellpoint is attempting to collect a debt it has no legal right to enforce.

Collusion to Evict via Third Parties Evidence suggests Shellpoint is working with All Pro 2, LLC to push for an unlawful eviction.

________________________________________ Requested Resolution : 1. Immediate Cease & Desist Order : o Shellpoint must immediately cease all collection attempts on the alleged debt associated with this mortgage loan.

o They must acknowledge that the debt was legally canceled by SLS via the 1099-C and is therefore no longer enforceable.

2. Validation of Debt & Full Disclosure : o Shellpoint must provide a detailed accounting of how they claim to have acquired this debt, including documentation proving the validity of the debt post-1099-C issuance.

o They must provide full disclosure under TILA regarding any securitization, sale, or transfer of the loan that would make Shellpoint an invalid creditor.

3. Investigation Into Possible Unfair & Deceptive Practices : o The CFPB should investigate Shellpoints potential collusion with All Pro 2, LLC to improperly evict me from my home.

o Determine whether Shellpoint is engaging in unlawful eviction practices by working with third-party entities.

4. Correction of IRS Records : o Since a 1099-C was issued, the IRS must acknowledge that the debt was canceled, and Shellpoint should not be permitted to reassert the debt as valid.

o If Shellpoint claims the debt is still valid, they must correct the tax record and rescind the 1099-Cotherwise, they are in violation of multiple consumer protection statutes.

________________________________________ Final Statement : Shellpoint Mortgage Servicing is attempting to collect a debt that has been canceled by the previous servicer ( SLS ), securitized and transferred, and has no valid legal standing. Their collection efforts, combined with potential collusion to evict me, represent clear violations of FDCPA, TILA, and Dodd-Frank UDAAP protections .

I request the CFPB take immediate action to : Stop Shellpoint from further collections. 
Ensure full disclosure of loan transfers and ownership. 
Investigate Shellpoints involvement with XXXX XXXX XXXX, XXXX. 
Ensure my rights as a homeowner are protected. 
I demand a full investigation and formal response within the standard CFPB response timeframe. I have the 1099c and 1099b attached. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation