Consumer complaint received 2025-01-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: NAVY FEDERAL CREDIT UNION
State: AZ

Complaint narrative:
What happened? 

Between XXXX and XXXX, I consistently experienced overdraft fees on my Navy Federal Credit Union account under circumstances that appeared misleading and unfair. Below are detailed examples of occurrences every XXXX to 8 months during the stated period : XXXX. XX/XX/XXXX : I made a debit card purchase while my account showed a sufficient balance to cover the transaction. Days later, I was charged a {$20.00} overdraft fee because my account balance became negative after the transaction posted. At the time of purchase, my account balance clearly showed sufficient funds. 
XXXX. XX/XX/XXXX : I received a payment through XXXX, which Navy Federals system showed as available immediately. I attempted to make a purchase using the funds, but later I was charged an overdraft fee because the payment did not officially post to my account until the next business day. No clear disclosure was provided regarding the delayed posting times. 
XXXX. XX/XX/XXXX : I withdrew cash from an ATM, and my account balance showed sufficient funds. However, when the withdrawal posted days later, I was charged an overdraft fee because the processing caused my account to go negative. This happened despite the available balance showing funds at the time of the transaction. 
XXXX. XX/XX/XXXX : Another instance occurred where I received funds through XXXX, and the amount appeared available. I used my debit card later that day for a purchase, yet XXXX XXXX charged an overdraft fee because the payment posting was delayed until the next business day. 
XXXX. XX/XX/XXXX : A similar situation happened with a XXXX XXXX transfer. I received the funds, which were shown as available immediately in my account. I made a debit card transaction, only to find out later that I was charged a {$20.00} overdraft fee due to the delayed posting of the funds. 
XXXX. XX/XX/XXXX : During a routine transaction at a grocery store, my account displayed enough balance to cover the cost of the purchase. However, when the transaction processed days later, an overdraft fee was charged because the final posting caused the balance to dip negative. 

These practices have caused significant financial stress, particularly as they occurred frequently and often without proper disclosure or understanding of how the fees were calculated. Despite reaching out to Navy Federal for clarification on these fees, the responses were unsatisfactory, and I continued to face these unexpected charges.

Actions taken by me : Reviewed account balances and transaction histories regularly to avoid overdrafts.

Contacted Navy Federal Credit Union multiple times for explanations about the fees but received vague or incomplete responses. 
Attempted to use alternative payment services XXXX XXXX  XXXX, XXXX, XXXX XXXX ) for timely transactions based on the available balance shown by the credit union.

Actions taken by the company : Charged {$20.00} overdraft fees under misleading circumstances where balances showed sufficient funds at the time of the transaction. 
Failed to disclose delayed processing times for payments received through peer-to-peer platforms, resulting in surprise overdraft fees. 

These ongoing issues have negatively impacted my trust in Navy Federal Credit Union and caused financial strain due to the repeated and unexpected fees. I seek reimbursement for the improperly charged fees, clear disclosures about processing times and fee structures, and assurance that these practices will be discontinued.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation