Consumer complaint received 2025-05-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
probably one the worst banking experiences I have dealt with since being with BOA for over 20 years on XX/XX/year>XXXX  ( around XXXX ) I went to my bank to deposit my hurricane insurance check for XXXX ( which has gone through 2 jurisdiction ; lower court and the appeals process ) ( I have deposited another Large insurance check with no problems before my litigation started pertaining to my insurance claim ) all people on the check endorsed the check plus she had me call my appeal attorney ( I have no clue why she agreed to do that was it to make a fool out of me doing this personal business in front of customers ). The branch manger refused to deposit the check and she made me feel like I was stealing my own check that took me almost three years to get ( it was from Hurricane Ian ; major structural damage occurred ) Before I went personally to the bank I was informed over the phone that I had everything required that was necessary to make the deposit ( myself, my partners, my mortgage company, attorney and my insurance adjusters signature also agreeing to seek to my attorney ) She refused to deposit my check ( Branch manage or finance manager at XXXX XXXX ( Branch # XXXX ) I was completely humiliated in front of the other customers why didn't she take me around back to discuss this private matter especially talking to my attorney this bank 's customer service has deteriorated tremendously As a branch manage / finance manger its to ensure and promote a positive banking experience building customer service and relations. I became extremely uncomfortable and her behavior / tone insinuation that maybe I didn't ; t have an attorney ( she insisted lets call your attorney ; for what if she wasn't going to deposit the check why would she need to talk to my attorney ) again this was infront of customers at the bank ( she called my attorneys office and then stated there's no name of the attorney you gave me. My attorney owns the firm again making me feel like I'm making this story up or trying to steal my own check its completely unacceptable and extremely unprofessional for a " finance manager or branch manager what ever she claimed to be " of a bank such as Bank of America to be rude and discuss my personal business in front of customers ( she could've easily took me to the back and controlled the situation in a private setting ). This behavioraviolates my privacy and demonstrates a lack of respect - Breach of Privacy - discussing personal financial information in public is a clear violation of privacy and confidentiality -Unprofessional behavior : bank employees especially managers are expected to maintain a professional ; demeanor - Creates a hostile environment : publicly discussing personal matters in front of others causes embarrassment, humiliation and distress I did call and report her to Bank of America portal over the phone and they were very apologetic and they made note about our conversation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation