Consumer complaint received 2025-04-09 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Foris DAX, Inc.
State: OR

Complaint narrative:
I am writing to file a formal and urgent complaint against Crypto.com for their direct role in facilitating the fraudulent activities of a XXXX-party entity, XXXX XXXX XXXX  Technology, which has resulted in the theft of {$7700.00} of my XXXX. This fraud was enabled by a clear security breach within CryptoXXXXcom  's systems and their subsequent negligent handling of my reports. 

This complaint details how Crypto.com  's security failures and non-cooperative stance directly contributed to my significant financial loss, specifically involving the fraudulent platform XXXX. 

Evidence of Crypto.com 's Negligence and Facilitation of Fraud : Data Breach Enabling Fraud : As explicitly stated in my communication with Crypto.com  on XX/XX/2025 ( attached ), the unauthorized access to my account and the subsequent fraudulent transfers to XXXX could only have occurred due to a leak of my sensitive account details, potentially including my IP address, from Crypto.com 's platform. This constitutes a significant security breach for which Crypto.com is directly responsible. 

XXXX and XXXX XXXX : Crypto.com 's support team exhibited a shocking refusal to investigate my initial reports of fraudulent activity. Their dismissive handling of my urgent concerns further underscores their lack of accountability and strongly suggests an attempt to conceal a security breach. 

Direct Fund Transfers Facilitated by Crypto.com to XXXX  : Under duress and manipulation by individuals associated with the fraudulent platform XXXX XXXX Wide Technology, I was coerced into transferring cryptocurrency, totaling {$7700.00}, from my Crypto.com account to wallets controlled by XXXX. These transfers were made possible by Crypto.com 's platform and their failure to implement adequate security measures to prevent such exploitation following a data breach. Key details regarding XXXX : Receiving Company/Individual : XXXX XXXX XXXX  XXXX  ( Suspected Fraudulent Trading Platform ) Contact Number : XXXX XXXX XXXX XXXX XXXX Group : https : //t.XXXX/XXXXXXXX  Trading Account : https : //XXXX.XXXX  Key Contacts : XXXX ( Front Desk Operations XXXX XXXX Telegram : @ XXXX ), XXXX ( Adviser, https : XXXX ), Job Code XXXX. 
XXXX  Wallet Address : XXXX Specific Crypto.com Transactions to XXXX Wallets : The following withdrawals from my Crypto.com account were directed towards XXXX or wallets believed to be associated with them : XX/XX/2025, XXXX UTC : Withdrawal of XXXX XXXX ( approx. {$1800.00} ) XX/XX/2025, XXXX UTC : XXXX of XXXX XXXX ( approx. {$1200.00} ) XX/XX/2025, XXXX UTC : XXXX of XXXX XXXX ( approx. {$250.00} ) XX/XX/2025, XXXX UTC : Exchange of XXXX XXXX to USD ( approx. {$1100.00} ) - Potentially related to initial funding XX/XX/2025, XXXX UTC : Purchase of XXXX XXXX for {$1200.00} - Potentially related to initial funding Shifting Responsibility : Crypto.com 's attempt to place the sole responsibility for these fraudulent transactions on me, despite the clear indication of a prior data breach originating from their platform, is unacceptable and demonstrates a complete disregard for their duty to protect user data and prevent unauthorized access. 

Financial Impact : As a direct result of XXXX 's fraudulent scheme, facilitated by the ability to transfer funds through Crypto.com following a security breach, I have suffered a significant financial loss of {$7700.00}. 

Demand for XXXX XXXX and XXXX : I demand that the relevant regulatory authorities launch an immediate and thorough investigation into Crypto.com 's security protocols, their handling of this clear data breach, and their role in facilitating the fraudulent theft of my {$7700.00} by XXXX. Furthermore, I demand that Crypto.com be compelled to take the following actions : Full Refund of Stolen Cryptocurrency : Crypto.com must immediately refund the full amount of {$7700.00} worth of cryptocurrency that was fraudulently obtained due to their security failings and transferred to XXXX. 
XXXX Suspension of Negligent Support Staff : The support staff who mishandled my initial complaint must be immediately suspended pending investigation. 
XXXX XXXX into XXXX XXXX : A transparent and comprehensive investigation into the data breach that enabled this fraud must be conducted, with the findings shared with affected users and regulatory authorities. 
XXXX XXXX XXXX : An immediate and independent security audit of Crypto.com 's entire platform must be conducted to identify and rectify all vulnerabilities. 
Full XXXX with XXXX XXXX : Crypto.com must fully cooperate with all law enforcement agencies investigating XXXX and the flow of funds originating from Crypto.com users. 
Compensation for Affected Users : Crypto.com must establish a clear process for compensating all users who have been victimized by fraudulent schemes like XXXX that exploited security vulnerabilities within their platform. 
Crypto.com 's negligence and their failure to secure user data directly enabled this significant financial crime orchestrated by XXXX. I urge the regulatory authorities to take swift and decisive action to hold Crypto.com accountable and ensure the recovery of my stolen funds. 

Sincerely, XXXX

Company response to consumer: Closed with explanation