Consumer complaint received 2025-08-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
CFPB Complaint XXXX XXXX XXXX. 
Complainant Information Name : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Company Complained About XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Complaint Summary This complaint concerns XXXX XXXXXXXX failure to comply with the Fair Credit Reporting Act ( FCRA ) when furnishing account data to Experian. XXXX has provided incomplete, inaccurate, and misleading credit information and has continued reporting this information despite being placed on notice of disputes.

Timeline of Events XX/XX/XXXX : I submitted formal written disputes to Experian regarding multiple XXXX accounts. 


XX/XX/XXXX : Experian received the disputes via certified mail ( Tracking # XXXX ). 


XXXX XXXX XXXX : Experian reports confirmed that XXXX certified its information as accurate, but none of the accounts were updated with the required dispute notation. 


XX/XX/XXXX : More than XXXX  days after my disputes, Experian continued publishing XXXX  tradelines with no indication of dispute, and with the same inaccuracies. 


XXXX, as the furnisher, was obligated under FCRA 623 ( a ) ( 3 ) and 623 ( b ) to : Notify Experian that these accounts were disputed. 


Correct, update, or delete inaccurate information. 


Not continue to furnish data it knew ( or should have known ) was incomplete. 


XXXX failed in all these duties. 

Accounts in Violation XXXX  accounts with serious compliance issues : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Examples of Inaccurate Reporting by XXXX  Omitted Payment History Several accounts omit payments made in XXXX XXXX and XX/XX/XXXX. 


Example : XXXX XXXX charged off without reflecting timely payments on XX/XX/XXXX and XX/XX/XXXX. 


Improper Delinquency Reporting Account XXXX XXXXXXXX shows a XXXX late in XX/XX/XXXX during an active deferral period ( Code XXXX  ). 


Contradictory Status Account XXXX XXXX  is listed as Paid/Closed but simultaneously shows delinquencies. 


Re-aging and XXXX XXXX Accounts such as XXXX XXXX XXXX XXXX XXXX report charge-offs while omitting all activity before XX/XX/XXXX. 


Failure to Flag Disputes Despite my disputes, XXXX continued certifying the data as accurate and never flagged the tradelines as disputed, in violation of FCRA 623 ( a ) ( 3 ).

Legal Basis 15 U.S.C. 1681s-2 ( a ) ( 3 ) : Furnishers must report a dispute flag once notified. XXXX failed to do so.

15 U.S.C. 1681s-2 ( b ) : Furnishers must conduct a reasonable investigation and correct/delete inaccurate data. XXXX failed to reinvestigate or correct errors. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : A report without a dispute notation is misleading, even if the debt is otherwise accurate. 


XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX : CRAs and furnishers must do more than rubber-stamp accuracy ; they must ensure complete reporting. 

Harm Suffered XXXX inaccurate and incomplete reporting has : Damaged my creditworthiness. 


Misled lenders by omitting dispute notations.

Left my Experian credit file factually inaccurate for more than XXXX  days. 

Desired Resolution I request that the CFPB require XXXX, XXXX to : Immediately delete all XXXX XXXX tradelines listed above from my Experian credit file. 


Provide written confirmation that the accounts have been deleted. 


Correct its internal procedures to ensure that consumer disputes are properly flagged and investigated. 

Attached Evidence XX/XX/XXXX dispute letter. 


XXXX certified mail proof of delivery ( XX/XX/XXXX ). 


Experian reports dated XXXX XXXX showing XXXX accounts remained unchanged and undisputed. 


Copies of Experian reinvestigation results certifying XXXX data as accurate. 

Signed : XXXX XXXX XXXX Fair Credit Reporting Act ( FCRA ) Exact Statutory Language 15 U.S.C. 1681s-2 ( a ) ( 3 ) Duty to Provide Notice of Dispute If the completeness or accuracy of any information furnished by any person to any consumer reporting agency is disputed to such person by a consumer, the person may not furnish the information to any consumer reporting agency without notice that such information is disputed by the consumer.

15 U.S.C. 1681c ( f ) Disputed Information Required in Reports If a consumer reporting agency is notified pursuant to section 623 ( a ) ( 3 ) [ 15 U.S.C. 1681s-2 ( a ) ( 3 ) ] that information regarding a consumer is disputed by the consumer, the agency shall indicate that fact in each consumer report that includes the disputed information.

15 U.S.C. 1681i ( a ) Reinvestigation of Disputed Information If the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer.

15 U.S.C. 1681s-2 ( b ) Duties of Furnishers After Receiving Notice of Dispute After receiving notice pursuant to section 611 ( a ) ( 2 ) [ 15 U.S.C. 1681i ( a ) ( 2 ) ] the person that provided the information shall ( A ) conduct an investigation with respect to the disputed information ; ( B ) review all relevant information provided by the consumer reporting agency ; ( C ) report the results of the investigation to the consumer reporting agency ; ( D ) if the investigation finds the information is incomplete or inaccurate, report those results to all other consumer reporting agencies to which the person furnished the information ; and ( E ) if the information is inaccurate or can not be verified, promptly modify, delete, or permanently block the reporting of that item.

15 U.S.C. 1681n Civil Liability for Willful Noncompliance Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer or damages of not less than {$100.00} and not more than {$1000.00} ; ( 2 ) such amount of punitive damages as the court may allow ; and ( 3 ) the costs of the action together with reasonable attorneys fees as determined by the court.

15 U.S.C. 1681o Civil Liability for Negligent Noncompliance Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer and ( 2 ) in the case of any successful action the costs of the action together with reasonable attorneys fees as determined by the court.

Case Law Exact Holdings/ Principles XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX held : A consumer reporting agency may not rely solely on the furnishers verification of information ; it has a duty to conduct a reasonable reinvestigation. The CRAs responsibility is not fulfilled by simply parroting information received from the original source of the dispute. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX held : A credit report that omits the fact that a debt is disputed can be misleading, even if the underlying debt is otherwise reported accurately. Such an omission may constitute a violation of the FCRA if it is likely to mislead creditors reviewing the report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation