Consumer complaint received 2026-05-08 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: ProCollect, Inc.
State: FL

Complaint narrative:
On XX/XX/XXXXXXXX I received a credit bureau alert notification that a new collection account was added onto my credit report by the following collection agency : PROCOLLECT INC ACCT XXXX Date opened XX/XX/XXXX. I am reporting the collection agency for failure to provide me with a written right to dispute. Instead, I learned about this account on XX/XX/XXXXXXXX when they updated themselves with the credit bureaus. I have never done business with this company. I have not obtained goods and services or done business with the original creditor, the XXXX at XXXX. The XXXX at XXXX has once again committed fraudulent and deceptive business practices. On XX/XX/XXXX, I applied for an apartment home through XXXX also known as The XXXX XXXX XXXX on XX/XX/XXXX. The moment I paid the application fee and administrative fee of {$270.00} ; the company stopped answering their phone lines and stopped responding to emails. As a result, of never hearing back from XXXX XXXX XXXX XXXX, and them deliberately NEVER answering their phone lines, or emails ; I reported the XXXX XXXX XXXXXXXX for deceptive business practices, for falsely advertising units in order to make money off of application fees and admin fees as a way to gain revenue without any intentions on providing any goods and services advertised. The FTC fi le # 's were : Federal Trade Commission fi le # 's : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. The company never processed my application, they never verified my application, or contacted my employers, or prior landlords, or verified my credit bureau Alert. Instead, they moment they received payment of {$270.00}, they went off of the radar. Therefore, after being scammed for {$270.00}, I reported their fraudulent behavior to my bank and fi led a dispute to be refunded. After a thorough investigation from my bank, I was refunded. On XX/XX/XXXX, I was emailed by XXXX XXXX who advised that I would be refunded. I was falsely advised that I would be refunded {$200.00} ( the admin fee ) by mail-taking 30 days or more. I advised XXXX XXXX that their actions were unacceptable and that I will need to be refunded the full amount of {$270.00} the same way that I paid it-via debit card. However, the company NEVER refunded me and ignored additional emails. Therefore, on XXXX I re-emailed XXXXXXXX XXXX XXXXXXXX and advised them of 2 more FTC fi e numbers. From XX/XX/XXXX, they NEVER RESPONDED BACK. PRIOR TO THIS, IEMAILED THE CEO OF XXXX & ADVISED THEM OF XXXX XXXX XXXX XXXXXXXX FRAUDULENT AND DECEPTIVE PRACTICES-XXXX NEVER RESPONDED. AS A RESULT OF THEIR FRAUD, AND PRETENDING TO MAIL ME A REFUND, MY BANK REFUNDED MEINSTEAD. TODAY, ON XX/XX/XXXX ; I received a collection alert from XXXX XXXX XXXX. The alert shows a Joint account listed for {$320.00} from XXXX XXXX XXXX XXXX. The name of the collection agency is : PROCOLLECT , INC . They falsified the account open date as XX/XX/XXXX, Account # XXXX. Here is the huge issue, why did XXXX at XXXX XXXX XXXX holding on to my personal information for 2 years? This is why fraud and identity theft are running rampant. Why did they FALSELY send an account to collections for an apartment application that they deliberately did not process OR APPROVE? I was never approved. However, they have falsely listed the account as a Joint account with the credit bureaus. Such ACTIONS OF DECEPTIVE BUSINESS PRACTICES IS MADE TO APPEAR THAT I DID BUSINESS WITH THEM IN XXXX & OWE THEM A PAYMENT THAT WAS SENT TO COLLECTIONS AS A RESULT OF NON PAYMENT. HOWEVER, IN REALITY, IA PPLIED FOR A PLACE 2 YEARS AGO IN XXXX. I WAS NEVER APPROVED. INSTEAD, MY APPLICATION WAS IGNORED AS A REVENUE TACTIC TO FALSELY ADVERTISE UNITS TO GAIN REVENUE OFF OF ADMIN AND APPLICATION FEES ONLY. THEY NEVER APPORVED ME, THEIR ONLY MOTIVE WAS TO STEAL FEES THRU FALSE ADVERTISEMENTS, WHILE DISCONTINUING ALL COMMUNICATION. THEY WERE REPORTED TO THE FTC FOR THIS IN XXXX. THE FTC FILE # 'S WERE : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. I NEVER RECEIVED GOODS OR SERVICES FROM THEM. I NEVER TOOK POSESSION OF THE UNIT. I NEVER SIGNED A LEASE. THEREFORE, WHY DID XXXX XXXX XXXX XXXXXXXX FALSELY LIST THIS ACCOUNT WITH THE CREDIT BUREAUS FOR A COLLECTION BALANCE OWED OF {$320.00} ON A JOINT ACCOUNT OPENED IN XX/XX/XXXX? WHY ARE THEY HOLDING ON TO MY PERSONAL INFORMATION FOR 2 YEARS AND USING IT TO COMMIT FRAUD? WHY DID XXXX XXXX XXXX XXXXXXXX XXXX 2 YEARS TO USE MY PERSONAL INFORMATION 2 YEARS LATER TO FALSIFY INFORMATION TO THE CREDIT BUREAUS? XXXX XXXX XXXX XXXXXXXX SHOULD NOT HAVE ACCESS TO ANYONE 'S PERSONAL INFORMATION FOR 2 YEARS! THIS IS A BOLD ACT OF FRAUD. Furthermore, PROCOLLECT , INC should not be using the credit bureaus as their only means of collection. Placing a falsified collection item onto my credit reports while never communicating with me or sending me a right to dispute is a complete violation of the FCRA. Furthermore, why is the XXXX XXXX XXXX holding on to my personal information 2 years later to falsely report a payment that does not exist as a new revenue tactic? Why did XXXXXXXX XXXX XXXX XXXX falsely sell my personal information to PROCOLLECT Inc for a fraudulent account balance that does not exist? On XX/XX/XXXX, I re-contacted the FTC and filed a new complaint against the XXXXXXXX XXXX XXXXXXXX XXXX The FTC file # is XXXX. I am requesting that the CFPB and the FTC investigate XXXX XXXX XXXX XXXXXXXX FOR FRAUD, landlord tenant fraud, landlord leasing violations, identity theft for holding on to my personal information to make a false allegation 2 years later to the credit bureaus, illegally selling a fictitious information to a collection agency, illegally selling my personal information to a collection agency with a falsified balance, false advertisements on available units to profit off of application & admin fees, audited for failing to email and answer their business phone lines during business hours. Their credit reporting privileges should be REVOKED. XXXX XXXX XXXX XXXX business license should also be REVOKED. XXXX XXXX XXXX XXXXXXXX poses as a great risk to the community leasing tenants units with access to tenants personal identity information such as name, social security number, ID information, date of birth, employment, etc. Businesses that operate this fraudulently pose as a danger to the community and should not have access to consumer 's personal information. XXXX XXXX XXXX XXXXXXXX needs to be investigated for Fraud. If they can lie and create a false amount due to a collection agency from 2 years ago. Imagine the damage that they are orchestrating against tenants who do business with them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation