Consumer complaint received 2025-08-11 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: NC

Complaint narrative:
b'I am filing complaints against Crown Asset Management, LLC, and XXXX XXXX for deceptive collection practices. The accounts in question are:  XXXX XXXX XXXX  and XXXX XXXX XXXX. I have documented and recorded each conversation that Ive had with agents from both collection agencies. \n\nOn XXXX XXXX XXXX at approximately XXXX, I spoke with XXXX  at XXXX XXXX regarding the XXXX XXXX account, and she said that they no longer have the account and that it was sold to Crown Assets Management, LLC. I asked her if theyre affiliated with XXXX XXXX and she said yes. I told her that I was confused because I never heard of nor received correspondence from Crown Asset Management, nor did I make payments to them. \n\nLater on that morning at approximately XXXX, I spoke with XXXX XXXX  a debt recovery specialist at what I thought was Crown Assets Management as this was the number given for them by the representative from XXXX XXXX (XXXX XXXX). I was told that he could not locate my account and that perhaps Crown Assets Management now has the account. I asked him for the name of his company and he said that it was XXXX XXXX XXXX and that perhaps Crown Assets Management recalled the account from them. He gave me another number for Crown Assets Management which was XXXX XXXX.\n\nOn XXXX XXXX XXXX at approximately XXXX, I spoke with XXXX  at XXXX XXXX. \n\nShe too informed that the account was sold to Crown Asset Management   XXXX XXXX. \n\nI called Crown Asset Management and spoke with XXXX  at XXXX. I asked when the accounts were purchased and she said in XXXX. She said that she will forward this information to her internal disputes team and that I can follow up with them in 15 days. I also gave her my address as I informed that I never received any correspondence from XXXX XXXX nor Crown Asset Management that this account was sold or purchased.  She informed that both accounts were placed in collections with Crown Asset Management.  She me a number XXXX XXXX XXXX XXXX. Was told that my accounts were probably bounced a \n\nAgain, both XXXX XXXX  and XXXX XXXX are reporting these accounts to the bureaus, but this collection agency claims that they own these accounts. Some accounts I paid via money order and others from my checking account, but I cannot find anything in my statements showing that I paid these 2 off and I know that I did. \n\nI called Crown Asset Management, LLC (XXXX XXXX) on Monday, XXXX XXXX XXXX  at XXXX and l spoke to XXXX. I told her that this was all misleading because whenever someone calls the number  XXXX XXXX, the phone recording is for Crown Asset Management, but representatives for XXXX XXXX answer the phone. I told XXXX  that I simply wanted to know exactly who now holds my XXXX XXXX and XXXX XXXX accounts. She said that theyre probably in the middle of being recalled and being put back into their office.  She then proceeded to tell me that the number for me that showed up in her que was XXXX XXXX, but that number is for  Crown Asset Management, LLC. \n\nI called Crown Asset Mgmt XXXX XXXX XXXX  at XXXX. XXXX XXXX answered and the number that was originally given to me by XXXX XXXX for XXXX  (XXXX XXXX, was now routed to XXXX XXXX. I asked XXXX XXXX for the number for XXXX  and was now given: XXXX XXXX. She told me that my accounts were probably bounced to XXXX  and for me to call back a few days later to inquire about the status of my XXXX XXXX and XXXX XXXX account.  \n\nI called an XXXX XXXX number, which I found on Cross Asset Managements website, and this number is for XXXX XXXX XXXX. But when someone name XXXX  from XXXX XXXX XXXX  answered the call. He said that they work with Crown Asset Management and that XXXX XXXX is a credit restoration company. \n\nI called Cross Asset Management once again and I spoke with XXXX XXXX from XXXX XXXX at approximately on XXXX XXXX XXXX at XXXX. I explained why I was calling and I expressed that I had been bounced around and all that I wanted to know was who exactly owned these two accounts now. She was very pleasant and she did all that she could to attempt to locate my information in their system. She then forwarded my call to her manager, XXXX XXXX. After I explained to her that something funny was going on between them and Crown Asset Management, LLC, and that the number on XXXX  website directed me to a XXXX XXXX XXXX XXXX XXXX, the call dropped.  \n\nI was told that Crown Asset Management, LLC outsources collections to various third parties, which means other debt collectors may contact me on behalf of Crown Asset Management. They use very misleading practices. I am aware that Crown Asset Management is not reporting these accounts with any of the credit bureaus, but they admitted to me on XXXX XXXX XXXX that they own this account.'

Company response to consumer: Closed with explanation