Consumer complaint received 2026-05-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
XX/XX/XXXX American Express XXXX XXXX Customer Advocate Services Team Re : CFPB Ref. No. 2 * XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; Ref. XXXXXXXX XXXX XXXX XXXX XXXX XXXX ; Account ending in XXXX XXXX XXXX XXXX XXXX XXXX To Whom It May Concern : I write to request the specific Card Member Agreement materials and account-level calculation records that governed the interest charges addressed in your XX/XX/XXXX response letter. Your letter states that the interest charges were assessed in accordance with my Card Member Agreement, but the agreement currently available online is dated XX/XX/XXXX, which appears to post-date some or all of the disputed charges. Please provide the version of the Card Member Agreement that was in effect for my account on the dates relevant to the disputed interest charges, including the versions in effect on or around XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Please also provide any amendments, supplements, change-in-terms notices, or other account-specific disclosures that were sent to me and that affected the grace period, interest-free period, purchase APR, daily periodic rate, payment allocation, or the method of calculating interest during the relevant time period. In addition, please provide a detailed calculation of each disputed interest charge, including but not limited to the interest charges of {$310.00} billed on XX/XX/XXXX, {$75.00} billed on XX/XX/XXXX, {$93.00} billed on XX/XX/XXXX, and {$170.00} billed on XX/XX/XXXX. For each charge, please identify the applicable APR, the daily periodic rate, the average daily balance used, the number of days used in the calculation, the balances to which interest was applied, the payment credits applied and the dates they were credited, and whether the charge was calculated as ordinary purchase interest, residual interest, so-called trailing interest, or any other category of finance charge. Your letter states that when a prior statement balance is not paid in full by the due date, American Express charges interest from the first day of the billing period until payment is received in full. The agreement currently available online states, among other things, that when the account is not in an Interest Free Period, interest on purchases is charged from the date of the transaction and is calculated using the Average Daily Balance method, including new transactions. Please identify the exact agreement language on which you relied for your statement in the XX/XX/XXXX letter and explain whether the disputed charges were calculated under ordinary purchase-interest terms or under any distinct residual or trailing-interest methodology. If the governing agreement version is not publicly posted on your website, please provide a complete copy directly to me. If you contend that the XX/XX/XXXX agreement governs charges assessed before that date, please state that position expressly and explain the basis for it. Please respond in writing and include all responsive documents. If any requested document is unavailable, please state that clearly and identify the reason it is unavailable. Nothing in this letter should be construed as a waiver of any rights, claims, defenses, disputes, remedies, or objections I may have under the Card Member Agreement, applicable federal law, applicable state law, or any other applicable authority. This includes, without limitation, any rights I may have concerning billing errors, periodic statement accuracy, finance-charge disclosures, account-opening disclosures, change-in-terms disclosures, and the assessment or calculation of interest and other charges. I expressly reserve all rights with respect to the disputed interest charges, related disclosures, billing practices, and any further challenge, complaint, or claim arising from this matter. Thank you for your prompt attention to this matter. Sincerely,

Company response to consumer: Closed with explanation