Consumer complaint received 2022-12-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Lender trying to repossess or disable the vehicle
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Wells Fargo Auto, an affiliate of Wells Fargo Bank have used unfair and deceptive practices against this consumer to deprive the consumer of personal property without just cause. On XX/XX/2022 I purchased a XXXX XXXX XXXX at XXXX XXXX XXXX and XXXX, XXXX and was told if I put down {$1000.00} and give a copy of my lease to my abode, that Wells Fargo Bank would agree to finance me. After several attempts over many days without success, I was finally presented with the retail installment agreement via email from the finance manager at XXXX XXXX. This was given to me XXXX days after I signed, on XX/XX/2022. Upon review of the paperwork, I became aware of violations of the Truth and Lending Act. Pursuant to the Holder in Due Course Rule of the FDIC and the retail agreement, I brought these issues up with Wells Fargo. On XX/XX/2022 I served Wells Fargo Auto a notice of rescission of the purchase agreement. In addition to the rescission, a notice of cease and desist and a notice of permissible purpose was served in accordance with the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Wells Fargo sent correspondence on XX/XX/2022 stating they performed an investigation and submitted a copy of the purchase agreement they received from the dealer showing they had right to collect. Wells Fargo Auto submitted to me a falsified contract that does not match the original contract signed by consumer and delivered by XXXX XXXX XXXX and XXXX, XXXX via email on XX/XX/2022. I have uploaded both copies the original ( exhibit XXXX ) and the falsified copy ( exhibit XXXX ). Wells Fargo continued their unfair and deceptive practices by contacting third parties reporting false and misleading information to the consumer credit reporting agencies ( see exhibit XXXX ) and they contacted a repossession company to unlawfully seize my vehicle. On XX/XX/2022 XXXX XXXX and XXXX XXXX XXXX acting as an agent of a debt collector ( Wells Fargo Auto ) deprived me of my property. On XX/XX/2022 XXXX XXXX and XXXX, XXXX informed me that Wells Fargo issued a repossession order ( see exhibit XXXX ) and I would not be getting my vehicle back as it was implied that I owed a debt ( which is against FDCPA ). An agent of XXXX XXXX and XXXX, XXXX also informed me that if I do not provide them the keys, I would be charged {$500.00} for them having a key made to my private property. I XXXX XXXX XXXX, Wells Fargo Auto, and XXXX XXXX and XXXX XXXX have all conspired to deprive me of my personal property and my constitutional rights which is a violation of 18 U.S.C. 241. In addition, my identity has been stolen to complete a credit application that I did not fill out and a retail purchase agreement that I did not fill out ( refer to exhibit XXXX ). I have been a victim of Wells Fargo 's rinse and repeat cycle that the CFPB and FTC have already found Wells Fargo in violation of. Additionally, I have been damaged by being deprived my personal property unlawfully and have faced irrevocable harm. As of this complaint, Wells Fargo has continued to defame my character, maintained the identity theft, attempted extortion by calling due an alleged debt on a forged contract, and instructed its agent, XXXX XXXX and XXXX to hold my personal property XXXX. Wells Fargo have harmed millions of American families, and I have been a victim by the deceptive claims of Wells Fargo, unlawful repossessions, and bungled account procedures, and its clear disinterest in following the consumer protection laws which Congress put in place to give the American consumer a better reliance and faith in the banking institutions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation