Consumer complaint received 2026-06-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
Subject : Complaint Regarding Credit Limit Reduction Without Proper Notice and Resulting Credit Reporting Harm Dear Consumer Financial Protection Bureau, I am filing a complaint against Citibank/Best Buy regarding a reduction of my credit card credit limit without adequate notice, which negatively impacted my credit utilization ratio and caused potential harm to my credit profile. On or about XX/XX/XXXX, Citibank/Best Buy significantly reduced my available credit limit. I did not receive advance written notice of this action, nor was I provided sufficient information explaining the reason for the reduction before it became effective. As a result of the credit limit decrease, my credit utilization percentage increased substantially despite no significant change in my spending behavior. This created the appearance that I was using a much higher percentage of my available credit, which may have adversely affected my credit scores and creditworthiness. I request that the CFPB investigate whether Citibank/Best Buy complied with all applicable federal consumer protection laws, including : Potential Federal Laws and Regulations Credit Card Accountability Responsibility and Disclosure Act of XXXX ( CARD Act ) The CARD Act amended the Truth in Lending Act and established important consumer protections related to credit card account changes. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. Requires meaningful disclosure of credit terms and certain notices when significant account changes occur. Regulation Z, 12 C.F.R. Part 1026 Implements TILA. 12 C.F.R. 1026.9 ( c ) ( 2 ) generally requires XXXX days ' advance notice before certain significant changes in account terms become effective. The CFPB should determine whether Citibank/Best Buy line reduction constituted an action requiring advance notice under Regulation Z. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. If the credit limit reduction resulted in inaccurate, misleading, or unfair reporting of my credit utilization, the CFPB should review whether any FCRA concerns exist. Consumer Financial Protection Act Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 12 U.S.C. 5531 and 5536 A sudden reduction of available credit without adequate notice may warrant review for potential unfair consumer impact. Requested Resolution I respectfully request that Citibank/Best Buy Provide documentation showing when and how notice of the credit limit reduction was sent. Explain the legal basis for the reduction. Restore my prior credit limit if the reduction was improper. Correct any adverse credit reporting consequences resulting from the reduction. Provide compensation for any damages caused by the reduction if violations are found. I appreciate the CFPB 's assistance in investigating this matter and ensuring compliance with federal consumer protection laws. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief