Consumer complaint received 2025-11-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Company explaining amount owed
Company: Americas Car-Mart, Inc.
State: AL

Complaint narrative:
On XX/XX/XXXX, my vehicle was wrongfully repossessed by Americas Car-Mart despite my payment being valid and confirmed by my bank. 

I made my regular payment of {$280.00} on XX/XX/XXXX through my auto-draft bank payment. I was informed on XX/XX/XXXX that there was supposedly an issue with that payment. I immediately contacted my bank that same day, and they confirmed the payment was never returned, never disputed, and successfully processed. 

I went to the dealership to get documentation, and they provided a printout showing a returned payment. My bank reviewed that document and stated the information appeared edited and inaccurate because they had actually allowed an overdraft to occur on XX/XX/XXXX, which they covered meaning the payment cleared. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Timeline of Events : XX/XX/XXXX : Payment of {$280.00} made via auto-draft from my bank. 
XX/XX/XXXX : Contacted by XXXX regarding an alleged returned payment. 
XX/XX/XXXX : Contacted my bank ; they confirmed the payment cleared and was not disputed or returned. 
XX/XX/XXXX : Retrieved paperwork from XXXX showing a reversal, which the bank later stated appeared altered and incorrect. 
XX/XX/XXXX ( Saturday ) : Spoke with XXXX XXXX or XXXX XXXX at the dealership. She told me I was good until XX/XX/XXXX to allow the bank time to sort it out and mentioned another customer was having the same issue. 
XX/XX/XXXX : Contacted my bank again to confirm everything matched what I was told before. 
XX/XX/XXXX : Spoke with XXXX from the dealership, who told me to make a payment that same day or they would repossess my car. I told her I was on my way there less than an hour later, my car was repossessed. 
XX/XX/XXXX : While in their office, I called my bank on speaker so XXXX could hear the confirmation directly from them that the payment was valid and never disputed. Despite this, she still refused to return my vehicle. 
XX/XX/XXXX : I formally requested arbitration per my contract. XXXX told me I would have to speak with corporate and that she didnt know if they would allow me to talk to the legal department. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Issue Description : Americas Car-Mart repossessed my vehicle without cause, despite having full evidence from my financial institution that my account was not in default. This has caused severe hardship, emotional distress, and transportation loss. 

Additionally, prior to this incident, I had reported inappropriate, flirtatious behavior from an employee to the companys CARE team. Since then, my treatment from the dealership has worsened, raising concerns of retaliation. 

The dealerships refusal to honor arbitration and their disregard of verified banking proof indicate serious consumer rights violations under the Uniform Commercial Code and Fair Debt Collection Practices Act. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Supporting Evidence Available : Bank statements and screenshots showing the XX/XX/XXXX payment cleared Written correspondence and call logs from XX/XX/XXXX XX/XX/XXXX Audio confirmation from the bank provided to the dealership Documentation from XXXX XXXX XXXX XXXX CARE team complaint confirmation regarding employee misconduct XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Resolution Requested : XXXX. Immediate return of my vehicle or reimbursement for its full value. 
XXXX. Removal of any repossession-related marks or negative reports from my credit file. 
XXXX. Refund of all payments made during this disputed period. 
XXXX. Formal internal and regulatory investigation into the dealerships handling of payments, potential retaliation, and their refusal to engage in arbitration. 
XXXX. Written confirmation from Americas Car-Mart that the account is current and the matter has been corrected. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation