vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-06-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CLGF Holdco 1, LLC
State: MI

Complaint narrative:
I APPLIED FOR A MILESTONE/CONCORA CREDIT CARD IN XXXX OF 2024. HAD THE CARD FOR QUITE SOME TIME BEFORE I ACTIVATED THE ACCOUNT IN XXXX OF 2024. I WAS CHARGED AN ANNUAL FEE OF {$170.00}. ANNUAL FEE IS 12 MONTHS, 365 DAYS A YEAR. I PAID THE CARD OFF IN XXXX OF 2024 AND WAITED FOR THE PAYMENT TO POST AND CALLED IN TO CLOSE OUT THE ACCOUNT IN THE BEGINNING OF XXXX OF 2024. REPRESENTATIVE I SPOKE WITH CLOSED OUT MY ACCOUNT AND I STATED THAT I DO NOT WANT THE CARD ANY LONGER AND SINCE I AM CLOSING OUT THE ACCOUNT THE REPRESENTATIVE STATED THAT I WAS ALL SET, THE ACCOUNT WAS CLOSED AND HAD NO FUTHER OBLIGATION TO THE ACCOUNT. I EVEN RECEIVED A LETTER FROM CONCORA/MILESTONE STATING THE ACCOUNT WAS CLOSED. THE BEGINNING OF XXXX I KEEP RECEIVING TEXT MESSAGES FOR A PAYMENT DUE, PUZZLED AS TO WHY, I REACHED OUT TO THE COMPANY. AGAIN SPOKE WITH SOMEONE AND THEY STATED THE ACCOUNT WAS CLOSED. ASKED THEM AS TO WHY DO I KEEP RECEIVING MESSAGES ABOUT A PAYMENT. I WAS INFORMED THAT IT'S POSSIBLE THE WEBSITE AND/OR APP HAS NOT BEEN UPDATED BUT SHOULD REFLECT YOUR CLOSED ACCOUNT SOON. I THANKED THE REPRESENTATIVE AND HUNG UP. A FEW DAY LATER GOT ANOTHER MESSAGE THE ACCOUNT WAS PAST DUE AND A {$30.00} FEE WAS CHARGED TO ME! I CALLED AGAIN EXPLAINED I CLOSED OUT THE ACCOUNT AND WAS NO LONGER LIABLE FOR THE CARD. I GOT TRASFERRED MULTIPLE TIMES AS TO NO ONE COULD EXPLAIN TO ME WHY. FINALLY SPOKE TO A SUPPOSED MANAGER WHO WAS RUDE AND NASTY TO ME AND I EXPLAINED TO HER WHAT I'VE EXPLAINED TO OTHER REPRESENTATIVES AND SHE SAID WELL WE DO NOT OPERATE LIKE THAT. YOU ACTIVATE THE CARD AND YOU ARE RESPONSIBLE FOR THE {$170.00} ANNUAL FEE. I EXPLAINED TO HER WHAT WAS USED WAS PAID OFF IN FULL AND I CLOSED THE CARD OUT A FEW DAYS LATER. I THEN EXPLAINED THAT ANNUAL MEAN 12 MONTHS, 365 DAYS AND HOW IS IT FAIR TO ME AS A CONSUMER TO PAY AN ANNUAL FEE FOR A CARD THAT I CLOSED OUT LESS THAN 90 DAYS LATER AND NO INTENTION TO USE FURTHER? HOW ARE THESE PRATICES FOR US CONSUMERS FAIR? WHY DO THESE COMPANIES THINK IT IS FAIR TO TAKE OUR MONEY? NOW, THIS CARD I AM PAST DUE BECAUSE OF THE ANNUAL FEE THAT I REFUSE TO PAY AND IF I DON'T FEEL IT IS RIGHT FOR ME TO " THROW MY MONEY AWAY '' INTO THEIR POCKETS FOR A CARD THAT IS CLOSED AND NO LONGER WANT. NOW IF I DO NOT GIVE THIS UNETHICAL COMPANY THE MONEY FOR THE ANNUAL FEE FOR A CLOSED CARD THEY WILL REPORT THIS NEGATIVELY TO MY CREDIT REPORT. HOW IS THAT FAIR TO ME WHEN I COMPLETED MY OBLIGATION AND NOW I HAVE TO BE PENALIZED?

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
Upon reviewing my credit report, I discovered several accounts that I do not recognize and believe to be fraudulent. These accounts appear to be opened without my authorization, and I am deeply concerned about the potential impact on my credit standing and financial well-being. I suspect that I am a victim of identity theft, as I have not initiated or authorized the opening of these accounts. The presence of these unauthorized accounts on my credit report has caused me significant distress and uncertainty about the security of my personal information. I have attached a copy of my credit report highlighting the unrecognized accounts for your reference.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Synergetic Communication Inc
State: MD

Complaint narrative:
XXXX XXXX sent my account into collections despite the fact that I never received notification that a bill was due. Despite attempt to contact them regarding my account, no response to my inquiry will be made for at 24-48 hours. I need this resolved immediately. 
Also, the doctor 's office where the services had been rendered had no knowledge of this when I inquired about the medical bill in the {$490.00}. 

A collection notice came from a group named Synergetic Communication , Inc. in the amount of {$500.00}, which is the medical bill amount plus an interest charge of {$7.00}. Synergetic sent verification of the original bill, but that does not explain why the bill was placed in collection without being sent to me first.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
As a result of ID theft/data breaches in recent years, I have the following inquiries that need to be removed from all three CRA 's . I have tried to dispute this date directly with the creditor and got no response after 90 days. These inquiries need to be deleted from all 3 CRA 's. 

XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXXXXXX SYNCB/XXXX  Inquired on XX/XX/XXXX On record until XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MA

Complaint narrative:
In XX/XX/XXXX this writer Leased a new XXXX XXXX XXXX from XXXX XXXX. In XX/XX/XXXX we weren't decided on whether we were going to purchase the vehicle or not, so this writer contacted XXXX XXXX and requested a Lease extension. The Lease extension was granted and lasts until XX/XX/XXXX. We have now decided that we want to purchase the vehicle and applied for a Loan. The loan was authorized but the rates were very high, despite this writer and wife both having very high credit scores : credit scores that we worked 30 years to create. During the loan this writer contacted the bank ( XXXX XXXX XXXX ) to ask why our rates were so high. The bank reported that XXXX XXXX had recently reported to all XXXX major credit bureaus that this writer was " late more than 30 days on a recent payment. This writer contacted XXXX XXXX to identify if a mistake was made and it was identified that my payment history was perfect and in fact that XXXX owes money back to us for overpaying. I spoke to everyone I could to get this rectified and I was informed by XXXX  that it could not be rectified and that " Im sorry it must have been an error. '' XXXX informed this writer that we had to report to CFPB to get corrected. 

I have included a copy of payment history.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: MA

Complaint narrative:
In XX/XX/XXXX this writer Leased a new XXXX XXXX XXXX from XXXX XXXX. In XX/XX/XXXX we weren't decided on whether we were going to purchase the vehicle or not, so this writer contacted XXXX XXXX and requested a Lease extension. The Lease extension was granted and lasts until XX/XX/XXXX. We have now decided that we want to purchase the vehicle and applied for a Loan. The loan was authorized but the rates were very high, despite this writer and wife both having very high credit scores : credit scores that we worked 30 years to create. During the loan this writer contacted the bank ( XXXX XXXX XXXX ) to ask why our rates were so high. The bank reported that XXXX XXXX had recently reported to all 3 major credit bureaus that this writer was " late more than 30 days on a recent payment. This writer contacted XXXX XXXX to identify if a mistake was made and it was identified that my payment history was perfect and in fact that XXXX owes money back to us for overpaying. I spoke to everyone I could to get this rectified and I was informed by Ally that it could not be rectified and that " Im sorry it must have been an error. '' XXXX informed this writer that we had to report to CFPB to get corrected. 

I have included a copy of payment history.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
In XX/XX/XXXX this writer Leased a new XXXX XXXX XXXX from XXXX XXXX. In XX/XX/XXXX we weren't decided on whether we were going to purchase the vehicle or not, so this writer contacted XXXX XXXX and requested a Lease extension. The Lease extension was granted and lasts until XX/XX/XXXX. We have now decided that we want to purchase the vehicle and applied for a Loan. The loan was authorized but the rates were very high, despite this writer and wife both having very high credit scores : credit scores that we worked 30 years to create. During the loan this writer contacted the bank ( XXXX XXXX XXXX ) to ask why our rates were so high. The bank reported that XXXX XXXX had recently reported to all 3 major credit bureaus that this writer was " late more than 30 days on a recent payment. This writer contacted XXXX XXXX to identify if a mistake was made and it was identified that my payment history was perfect and in fact that XXXX owes money back to us for overpaying. I spoke to everyone I could to get this rectified and I was informed by Ally that it could not be rectified and that " Im sorry it must have been an error. '' XXXX informed this writer that we had to report to CFPB to get corrected. 

I have included a copy of payment history.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
Upon reviewing my credit report, I discovered several accounts that I do not recognize and believe to be fraudulent. These accounts appear to be opened without my authorization, and I am deeply concerned about the potential impact on my credit standing and financial well-being. I suspect that I am a victim of identity theft, as I have not initiated or authorized the opening of these accounts. The presence of these unauthorized accounts on my credit report has caused me significant distress and uncertainty about the security of my personal information. I have attached a copy of my credit report highlighting the unrecognized accounts for your reference.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
Upon reviewing my credit report, I discovered several accounts that I do not recognize and believe to be fraudulent. These accounts appear to be opened without my authorization, and I am deeply concerned about the potential impact on my credit standing and financial well-being. I suspect that I am a victim of identity theft, as I have not initiated or authorized the opening of these accounts. The presence of these unauthorized accounts on my credit report has caused me significant distress and uncertainty about the security of my personal information. I have attached a copy of my credit report highlighting the unrecognized accounts for your reference.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: AMERICAN EXPRESS COMPANY
State: NY

Complaint narrative:
I received an Amex XXXX XXXX. This includes an email You have received a American Express XXXX XXXX from XXXX. I clicked the link to validate the card, which loads on XXXX XXXX XXXX XXXX XXXX and shows a balance. I was able to use it twice when I first received it, but not since. I attempted to use this card at a variety of stores online ( XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX  ) as well as in person ( local food store, XXXX, XXXX ) using less than the balance on the card and the transaction was declined each time. I tried again with various other amounts less than the full face value. I'm not able to provide proof of decline in-person, but you can see in the attached files for the decline of the XXXX, XXXX, and XXXX XXXX as example. Many people have reported having this problem starting this past year.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I OBTAINED ANOTHER COPY OF MY CREDIT REPORT AND NOTICED ANOTHER ACCOUNT THAT I HAVE NO KNOWLEDGE OF HAS BEEN ADDED TO MY ACCOUNT. I CONTACTED THE CREDIT REPORTING AGENCIES BY PHONE AND CERTIFIED MAIL. I REQUESTED THAT THE ACCOUNT BE VERIFIED, AND THIS ACCOUNT IS UNVERIFIABLE BUT STILL BEING REPORTED TO MY CONSUMER PROFILE. 

I HAVE NO KNOWLEDGE OF THIS CREDITOR AND HAVE NOT GIVEN WRITTEN CONSENT FOR THIS TO BE FURNISHED WHICH IS IN VIOLATION OF 15 USC 1681.

FURTHERMORE, REPORTING ACCOUNTS DUE TO IDENTITY THEFT IS IN VIOLATION OF 15 USC 1681 C-2.

REPORTING FRAUDULENT ACCOUNTS IS SEVERELY IMPACTING MY CREDIT AND THE CREDIT REPORTING AGENCIES HAS THE RESPONSIBILITY OF REPORTING MAXIMUM ACCURACY. REPORTING AN UNVERIFIED ACCOUNT IS IN VIOLATION OF 15 USC 1681 EB

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: Chime Financial Inc
State: CA

Complaint narrative:
I lost my chime card and reported it as lost or stolen. My card was used for three unauthorized charged and I made chime aware of the problem asap. Chime still wants me to be at fault for a fraudulent unauthorized transaction.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
Despite my repeated efforts to address the fraudulent, inaccurate, and misleading entries on my credit report, the issue remains unresolved. The presence of these erroneous items has caused me significant distress, XXXX, and hardship. I must reiterate that I am a victim of identity theft and did not authorize or consent to having this information associated with my name and credit file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Despite my repeated efforts to address the fraudulent, inaccurate, and misleading entries on my credit report, the issue remains unresolved. The presence of these erroneous items has caused me significant distress, XXXX, and hardship. I must reiterate that I am a victim of identity theft and did not authorize or consent to having this information associated with my name and credit file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Spring Oaks Capital, LLC
State: TX

Complaint narrative:
Received notice of a collection on my credit report from Spring Oaks Capital LLC. I never received a notice to dispute this debt. I filed a dispute with XXXX on XX/XX/XXXX and received the results on XX/XX/XXXX stating that the debt was verified as accurate. Furthermore, this collection agency is not licensed to transact business in the state of Texas.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
MY PERSONAL INFORMATION WAS LOST/STOLEN 2019 AND REPORTED. I OBTAINED A COPY OF MY CREDIT REPORT AND IDENTIFIED ACCOUNTS THAT I HAVE NO KNOWLEDGE OF, NOR HAVE I EVER OPENED. 

I CONTACTED EACH BUREAU BY PHONE AND FOLLOWED BY CERTIFIED MAIL REQUESTING VERIFICATION OF EACH ACCOUNT. EACH ACCOUNT IS UNVERIFIABLE BUT STILL REPORTING TO MY CONSUMER PROFILE. 

I HAVE THE RIGHT TO PRIVACY AND HAVE NOT GIVEN ANY WRITTEN PERMISSION FOR THIS INFORMATION TO BE FURNISHED TO MY PROFILE WHICH IN VIOLATION OF 15 USC 1681B FURNISHING ACCOUNTS IN DIRECT RESULT OF IDENTITY THEFT IS IN VIOLATION OF 15 USC 1681 C-2 EACH BUREAU HAS THE RESPONSIBILITY OF REPORTING MAXIMUM ACCURACY, REPORTING INACCURATE ACCOUNTS IS IN VIOLATION OF 15 USC 1681EB .

DUE TO THE NEGLIGENCE OF EACH BUREAU IF NOT CORRECTED WITHIN 15 BUSINESS DAYS I WILL BE SEEKING MONETARY COMPENSATION OF {$1000.00} PER VIOLATION AND LEGAL ACTION

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
this inquires no mine XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Problem lowering your monthly payments
Company: Resurgent Capital Services L.P.
State: GA

Complaint narrative:
LVNV FUNDING ( XXXX XXXX XXXX XXXX ) has been illegally reporting my information to Consumer Reporting Agencies ( XXXX XXXX, XXXX and XXXX ) 15 U.S. Code 1681 ( b ) - Permissible purposes of consumer reports States that any consumer reporting agency my furnish a consumer report under the following circumstances and no other : 1. in accordance with the written instructions of the consumer to whom it relates I did not give verbal or written consent for my information to be reported to any consumer reporting agencies. This is a clear violation of my rights under 15 U.S. Code 1681 ( b )

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
" The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.

So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft.

This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for each account listed without my expressed written consent. 
"

Company response to consumer: Closed with explanation