Consumer complaint received 2025-04-05 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Frequent or repeated calls
Company: Prosper Marketplace, Inc.
State: TX

Complaint narrative:
OFFICIAL COMPLAINT AGAINST PROSPER CARD Violations of Federal, State, and Telecommunications Laws To : Prosper Card Customer Support XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Formal Complaint Regarding Violations of Federal, State, and Telecommunications Laws Account Information : Account Holder : XXXX XXXX Account Number : XXXX Current Balance ( as claimed by Prosper ) : {$2000.00} Credit Limit : {$2100.00} Background : This complaint formally documents multiple violations committed by Prosper Card related to their debt collection practices and credit reporting. These violations have caused significant emotional distress, financial harm, and legal concerns. 

Previous Correspondence : Date Sent : XX/XX/year> Sent official documentation regarding these violations to Prosper Cards corporate address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXDocumentation included evidence of violations, formal complaint, and demands for resolution. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XX/XX/year>, XXXXXXXX XXXX XXXX Item arrived at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> : Marked as " In Transit to Next Facility, Arriving Late. '' Tracking Number XXXX : XXXX XX/XX/year>, XXXXXXXX XXXX XXXX Pre-shipment confirmed with a return receipt associated. 
Complaints Filed With Agencies : Consumer Financial Protection Bureau ( CFPB ) Federal Communications Commission ( FCC ) Federal Trade Commission ( FTC ) Texas Attorney Generals Office Texas Office of Consumer Credit Commissioner ( OCCC ) Chronology of Events : XX/XX/year> : My XXXX  credit report showed my Prosper account with a 93 % utilization rate. 
XX/XX/XXXX XX/XX/year> : Prosper made XXXX calls to me despite explicit requests to cease communication. 
July 810, 2024 : XXXX XXXX ( XXXX XXXX XXXX ) caused significant financial hardship, which Prosper failed to address despite its stated hardship policies. 
Legal Violations : 1. Violations of Federal Debt Collection Practices Act ( FDCPA ) Regulation F ( 12 CFR Part 1006 ) : Harassment and Abuse ( 1006.14 ) : Prosper made excessive calls ( 64 in 27 days ), constituting harassing, oppressive, or abusive conduct.

Failure to Cease Communication ( 1006.6 ( c ) ) : Despite my explicit request to cease communication, Prosper continued contacting me.

False or Misleading Representations ( 1006.18 ) : Prosper misrepresented the character, amount, and legal status of my debt in communications. 
XXXX. Violations of XXXX XXXX XXXX Chapter XXXX : Unfair Collection Practices ( XXXX ) : Prosper attempted to collect unauthorized charges, fees, and expenses not authorized by the agreement. 
Deceptive Practices ( XXXX ) : Prosper misrepresented the character, extent, and amount of my consumer debt. 
Failure to Notify of Negative Credit Reporting ( XXXX ( a ) ( XXXX ) ) : Prosper failed to notify me before reporting negative information to credit bureaus. 
3. Metro2 Compliance Standards : Prosper may not have complied with Metro2 standards for credit reporting, as evidenced by : Reporting inaccurate balances.

Failing to update the status of disputes.

Incorrectly marking my account as delinquent or in default.

Why, When, and How Did These Violations Happen?

Why : These violations likely occurred due to : Poor internal policies.

Inadequate compliance training.

Negligence in debt collection practices.

Failure to monitor or enforce compliance with third-party debt collectors ( if applicable ). 
When : XX/XX/XXXX XX/XX/year> : Prosper made XXXX calls to me despite requests to cease communication. 
XX/XX/year> : Reporting inaccurate information to credit bureaus began when my XXXX report reflected the alleged 93 % utilization rate. 
How : Automated systems ( e.g., robocalls ) likely made excessive calls without proper review.

Prosper failed to honor consumer requests to cease communication.

Inaccurate reporting to credit bureaus occurred due to : Non-compliance with Metro2 standards.

Lack of proper dispute resolution processes.

Demand to Cease Communication : I hereby demand that Prosper immediately cease all communication with me regarding the alleged debt associated with Account XXXX XXXX. Specifically, I consider any reporting of this alleged debt to credit reporting agencies as a form of communication under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692c ( c ).

Requested Resolution : Complete Debt Forgiveness : Due to violations of federal and state laws, I request full forgiveness of the current claimed balance of {$2000.00}.

Credit Reporting Correction : Immediate removal of all negative information reported to credit bureaus regarding this account.

Confirmation of this removal in writing.

Monetary Compensation : {$1000.00} in statutory damages for violations of the FDCPA.

{$1000.00} for violations of the FCRA.

{$500.00} per illegal call under the TCPA for 64 calls made, totaling {$32000.00}.

Written Acknowledgment : A formal acknowledgment of the violations and steps taken to prevent future occurrences.

Legal Remedies : Failure to adequately address these violations within 30 days will result in my pursuing all available legal remedies, including but not limited to : Escalating complaints with the CFPB, FCC, FTC, Texas Attorney Generals Office, and Texas Office of Consumer Credit Commissioner ( OCCC ).

Filing a civil action for damages under the FDCPA, FCRA, TCPA, and Texas Finance Code. 
Seeking injunctive relief and attorneys fees as provided by law. 
Contact Information : Please direct all future communications regarding this matter in writing to : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Enclosures : USPS tracking confirmations for correspondence sent to Prosper on XX/XX/year>. 
Phone records showing XXXX calls from Prosper between XX/XX/year>, and XX/XX/year>. 
Credit report dated XX/XX/year>. 
Account statement for account # XXXX. 
Prospers Privacy Policy. 
Conclusion : I expect a written response within 30 days addressing each violation and the proposed resolution. Failure to comply will result in further legal action. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation