Consumer complaint received 2025-07-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: Google Compare Credit Cards Inc.

Complaint narrative:
I wrote the Request for Refund for Unauthorized Transactions on My XXXX as follows : This was written to XXXX Play Support Team, I am writing to formally request a full refund for a series of unauthorized transactions made on my XXXX through XXXX XXXX I did not authorize, initiate, or permit any of these purchases, nor did I share my card information with any third party. 
On XXXX my card XXXX was charged XXXX times, each transaction ranging from {$100.00} to {$290.00} totaling {$75000.00} USD in a single day. These transactions were processed rapidly several per minute until I had to urgently block my card to prevent further unauthorized use. 
I did not purchase any subscriptions, apps, or services from XXXX XXXX on this date or at any time leading up to it. I suspect my card information was compromised without my knowledge and used fraudulently through your platform. 
On XXXX my other newly opened card XXXX was charged XXXX times, each transaction ranging from {$100.00} to {$290.00} totaling {$50000.00} USD in a single day. These transactions were processed rapidly several per minute until {$0.00} was left on the card I did not block this card to see if the XXXX XXXX prevent fraud and prevent further unauthorized use but they did not. 


I kindly request : XXXX. A full investigation into these unauthorized charges. 
XXXX. A complete refund of {$120000.00} USD to my card. 
XXXX. Immediate revocation or blocking of any associated fraudulent accounts. 
To assist your investigation, I am ready to provide : A list of all unauthorized transactions ( attached or available from my bank ). 
A statement from my bank confirming the nature and timing of these transactions. 
Any other required details to support my claim. 
Please treat this as urgent. I trust Google will uphold its reputation for customer protection and refund the stolen amount in a timely manner. 
Thank you for your attention to this serious issue. 
Sincerely, XXXX XXXX XXXX  Account email XXXX XXXX XXXX  digits of the affected XXXX XXXX XXXX XXXX XXXX XXXX  Date of writing : XXXX XXXX XXXX team just answered as follows : " Our verification did not show that the transaction was carried out by fraudsters. '' I did not subscribe to those apps neither did my family members. 
I filed a complaint with the local police and the cybersecurity department in XXXX. I also wrote a complaint to the servicing bank XXXX XXXX where my XXXX cards were opened. Everyone confirms that these transactions are unauthorized by me and a fraudulent withdrawal of funds from my accounts. And XXXX team does not see this. Or does not want to see? I ask you to check again and provide information about where my payment data was leaked from, from which country and from which device my money was withdrawn, this information is necessary for the police to open a criminal case. Moreover, I demand that the above payments be canceled, my money returned and the accounts associated with such illegal withdrawal of funds and the use of my payment data be blocked. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation