Consumer complaint received 2025-01-31 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: IL

Complaint narrative:
Customer Service Department MoneyGram International Subject : Technical Complaint Access to my Account Dear Sirs and Madams, I would like to submit a formal complaint due to a technical issue with my MoneyGram account. For several days now, I have been trying to access my account without success as my password is not working. 

When I try to reset my password using the recovery option, I am not receiving the security code on my registered email, which is preventing me from completing the access recovery process. This situation is causing me inconvenience as I need to access my account urgently. 

I kindly request your prompt intervention to resolve this issue and allow me to regain access to my account. Attached to this letter is the relevant information to verify my identity : Full name : XXXX XXXX XXXX XXXX Email associated with the account : XXXX Registered phone number : XXXX - XXXX - XXXX I appreciate your prompt response and solution to this problem. I remain attentive to any additional instructions you may require from me. 

Sincerely, XXXX XXXX XXXX -- -- -- -- -- Forwarded message -- -- -- -- - De : XXXX XXXX Date : XXXX, XXXX XXXX 2025 a XXXX XXXX Subject : MGO - Technical issues [ ref :! XXXX.! XXXX : ref ] To : XXXX XXXX Dear Customer, Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have.

We would like to inform you that we have completed our investigation regarding your comments. While we strive to provide our customers with the highest degree of service, there are times when a problem may arise, and we regret that you may have been inconvenienced.

Please note, our business is subject to a wide range of laws and regulations globally, including various privacy, data protection and compliance rules and regulations. Because of this, MoneyGram conducts periodic reviews of customers activities. We have reviewed the matter, and you are currently restricted from utilizing our services.

In order to protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transactions and profiles, from time to time and put restrictions in place to safeguard our consumers. If MoneyGram does not feel comfortable with a send activity or with the purpose of a transaction, the service could decline.

Due to security reasons, we must close your profile / account and unable to reopen it or provide detailed information on our verification process. We acknowledge this is not the outcome you may have requested ; however, this decision has made after careful consideration, and we apologize for any inconvenience this may cause you. We do advise you to use a different service to send money in the future.

If you have any further questions or concerns, please refer to our website www.moneygram.com, especially to FAQ section. Please clicking on SUPPORT > FAQ. If you will not be able to find solution for your problem, please contact us directly by our web form by clicking on SUPPORT > CONTACT.

Sincerely,XX/XX/XXXXSupport Specialist MoneyGram International. 

ref :! XXXX.! XXXX : ref

Company response to consumer: Closed with explanation