Consumer complaint received 2026-06-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: TRUIST FINANCIAL CORPORATION
State: NC

Complaint narrative:
First of all I went to a truist bank in XXXX XXXX XXXX today XX/XX/XXXX and I asked for a loan of XXXX XXXX the lady who worked there XXXX XXXX told me my application was denied because she told me I had opened an account back in XX/XX/XXXX and that they sent me a credit card and that I signed a contract and now I owe them money I told her I never signed no contract or got money or a card from her bank I told her I did come to that bank back in XXXX but she told me that because I don't have any income I can not get a loan so I left that was back in XX/XX/XXXX so today which was XX/XX/XXXX at XXXX I was telling her no I did not make no account and I never had no card in the mail or I never signed no contract she told me yes u did so i told her I did not and I asked her can I get documentation to take it to the police but she told me that she don't have that information because that happened back in XXXX they don't have the documentations anymore so she gave me a sticky note with XXXX numbers on them and told me to call the identity theft number to get documentation so I said thankyou and I left so when I left I went to the courthouse and they told me to call a number in which the number she gave me to call they said they don't have the information to what I was calling about which was documentation of a identity theft so I called the numbers to the identity theft that the lady at the truist bank gave me and then transfered me to the identity theft department which they did not pick up the phone which was 3 times I called and the first time I called I was on the phone for XXXX mins and they did not pick up the other 2 times so I called the XXXX department XXXX XXXX XXXX and they had a XXXX to come to the truist bank and talk to me in which he told me he will talk to the lady XXXX XXXX XXXX when he came back outside to talk to me about her he said that there was nothing he can do and that I should just call the numbers on the sticky note that XXXX XXXX gave me so I said I'm thank you and I left so really I am so upset because I did not do those things that XXXX XXXX told me I did at that bank how could I have done those things without proof of anything she don't even got any documentation how could I even get a loan without me having a job I mean it don't make sense to me at all her story.... somebody that worked there had to do that to me or either they let someone else do that all I know is I didn't I feel so upset because I feel like I'm getting punished for something I did not do somebody made that account and used my information to do it they accepted it it's between XXXX XXXX and the banker who work there ain't no way it was me so I want to sue whoever it was that made a account and acted like it was me that's fraud

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation