Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I, XXXX XXXX, am filing this formal complaint against TransUnion and various furnishers of information for failing to address fraudulent accounts and violations of federal law, despite multiple attempts to resolve these issues. The following are the details of my dispute and the unlawful actions taken by the involved parties : Background : Over the past six months, I have made four attempts to dispute fraudulent accounts and inaccuracies on my credit report with TransUnion and the respective furnishers. I provided detailed documentation and mailed certified dispute letters to the furnishers requesting validation of debts, including contracts, signatures, and other supporting documents. Despite these efforts, I have received no response, nor has the invalidated information been removed from my credit report. This constitutes clear violations of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and other federal and state laws.

I gave the furnishers 30 days to provide the documents I requested, and they never responded. TransUnion did not respond either. As you know, all incorrect and inaccurate information MUST be IMMEDIATELY REMOVED from my credit report. I attempted to contact the below creditor ( s ) and received NO response to my request. As per federal law and the FDCPA, regulation under the following 15 U.S.C. 1692 et seq., creditors are required to provide this information within 30 days upon request or release the invalidated debt information from my credit report. I am including PROOF that each creditor received the notification more than 30 days ago and DID NOT respond nor did they remove the item ( s ) listed on my credit report.

Violations by TransUnion and Furnishers : Failure to Block Fraudulent Information : Under FCRA 605B ( 15 U.S.C. 1681c-2 ), credit bureaus are required to block information resulting from identity theft within four business days of receiving proof of identity theft. Despite providing police reports and other supporting documentation, these accounts remain on my report.

Failure to Provide Validation of Debts : Under FDCPA 809 ( 15 U.S.C. 1692g ), furnishers are required to validate debts within 30 days of receiving a request. I provided proof that my certified letters were received, yet the furnishers failed to respond within the legally mandated timeframe.

Failure to Ensure Maximum Accuracy : FCRA 607 ( b ) ( 15 U.S.C. 1681e ( b ) ) mandates that credit bureaus ensure maximum possible accuracy in consumer reports. Discrepancies in open dates, last active dates, balances, and other
details across all three major bureaus ( TransUnion, XXXX, and XXXX ) indicate noncompliance.

Failure to Investigate and Reinvestigate : Under FCRA 611 ( a ) ( 15 U.S.C. 1681i ), credit bureaus must investigate disputes within 30 days. My disputes have exceeded this timeline without resolution. Additionally, under 611 ( a ) ( 6 ), a reinvestigation is required if the consumer disputes the resolution, which has not been conducted.

Failure to Provide Resources for Identity Theft Victims : Under 15 U.S.C. 1681g ( e ), credit bureaus must provide identity theft victims with resources, including fraud alerts and assistance. These steps have not been implemented despite multiple requests.

Violation of Gramm-Leach-Bliley Act : Under 15 U.S.C. 6801-6809, furnishers and credit bureaus are required to safeguard consumer data. The presence of fraudulent accounts suggests a failure to protect my personal information.

Fraudulent Accounts : XXXX XXXX XXXX XXXX : Account Numbers : XXXX and XXXX Issues : Charged-off and collection accounts with discrepancies in balances, open dates, and payment statuses. 

XXXX XXXX : Account Number : XXXX Issues : High credit discrepancies and conflicting account details. 

XXXX XXXX : Account Numbers : XXXX and XXXX Issues : Monthly payment and balance discrepancies. 

XXXX : Account Number : XXXX Issues : Charged-off account with conflicting high credit amounts and last active dates. 

XXXX XXXX XXXX : Account Number : XXXX Issues : Collection account with unvalidated debt and reporting discrepancies.

Specific Examples of Noncompliance : For all the accounts listed above, I attempted to verify the debts and received NO RESPONSE from the respective furnishers ( see attached proof of this verification ). According to FEDERAL LAW, these creditors had 30 days from the date of my request to validate the debts, and they failed to provide any information concerning these debts. These debts are NOT mine and need to be removed immediately from my credit report.

Additional Unauthorized Inquiries : Credit inquiries by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and others were unauthorized and must be removed immediately. 

Incorrect Names, Addresses, and Employer : Fraudulent Names : " XXXX XXXX XXXX XXXX, '' " XXXX, XXXX, XXXX. '' Fraudulent Addresses : " XXXX XXXX XXXX XXXX, XXXX, MN XXXX. '' Incorrect Employer : " XXXX XXXX. '' Demands : Immediate Removal and Blocking of Fraudulent Information : In accordance with FCRA 605B, all fraudulent accounts, inquiries, and inaccurate information must be blocked and removed from my credit report without further delay.

Written Confirmation : Provide a written confirmation of the removal and blocking of the disputed items, along with an updated copy of my credit report.

Enforcement of Compliance : The CFPB must ensure that TransUnion and the furnishers comply with all relevant laws and regulations, including the FCRA, FDCPA, and state laws.

Investigation and Resolution : Conduct a thorough investigation into the systemic failures that allowed these inaccuracies and fraudulent accounts to persist. Provide me with the findings in writing.

Legal Action Warning : If you ignore this request or provide an insufficient or incomplete response, I will have no other choice but to contact my State Congressional Representative, who will forward this matter promptly to the State Attorney General and Federal Trade Commission for urgent attention. Please know that this letter of dispute is now time-stamped.

In the event that you continue to list the disputed item on my credit report, I will find it necessary to file suit against your company for actual damages and punitive damages under the Fair Credit Reporting Act. Because the Fair Credit Reporting Act provides concurrent jurisdiction in federal and state courts, I shall elect to use my residency county and state as jurisdiction to bring appropriate action against your company.

While I prefer not to litigate, I will use the courts as needed to enforce my rights under the Fair Credit Reporting Act.

I respectfully request the CFPB to enforce the immediate removal and blocking of these fraudulent accounts and inquiries, as mandated under federal law, and to hold TransUnion and the furnishers accountable for their violations.

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief