Consumer complaint received 2018-08-04 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: PLAZA HOME MORTGAGE, INC.
State: IN

Complaint narrative:
XX/XX/2018 Plaza Home Mortgage sold my mortgage to a company called XXXX XXXX. Upon reviewing the letter received by Plaza Home Mortgage, I reached out to XXXX XXXX via phone call to discuss the transfer process and ensure a smooth transition. 
It was incredibly unsettling when communications were established with XXXX to learn that they are a collections company. 
Through many other follow up calls to XXXX about my account that it became evident that there was a considerable amount of unprofessionalism and lack of intercompany communication. 
I found it incredibly challenging to find and obtain a member of this company who could provide me with the information regarding my account. After multiple unsatisfactory encounters, I started to do some research into XXXX XXXX. What I found was profoundly disturbing. 
I compiled a list of sources that provided multiple negative accounts and reviews of XXXX XXXX. The sources for these reviews are known for their contributions to the consumer affairs environment. Prominently, The XXXX XXXX XXXX   registered 100 complaints in the last 3 years and give the company a D- consumer grade. Additionally the composite score is equally troubling with a 1.24 out of 5 stars based on 46 customer reviews. The customer comments and experiences were disturbing to read. XXXX reviews mirrored several examples previously read on the XXXX website. XXXX rated XXXX XXXX with a 1 star out of 5 possible and 15 scathing reviews. I related to every single one. I of the submitted reviews due to what I had already experienced thus far. I read 126 reviews on the XXXX each one of them sickened my stomach to know that by no choice of my own, that this company now services my mortgage. It sets a precedent to how my mortgage will be handle/mishandled. There are websites like https : XXXX   and Social Media pages specifically dedicated to exposing fraudulent actions & mistreatment of consumers. It is utterly surprising how this company has remained in business much less not have a regulatory agency act upon their profound business practices. 
I Took the liberty to file my complaints with Plaza Home Mortgage to no avail. Their response was once the transition has occurred, there was nothing else that could be done. For these actions to occur with absolute disregard and consideration to the consumer is reprehensible and unfair to consumers. 
I have also reached out to my Credit Union ( XXXX XXXX ) to discuss options for getting my mortgage refinanced with a reputable company. 
As of this writing I was advised that I did not qualify for the VIRRL program due to the interest rates differential. Even doing a Cash Out Refinance requires additional fees to make it happen. Closing costs and fees would exceeding $ 21k to make the necessary changes to alleviate the stress and anxiety of dealing with such a deplorable company. investing $ 21k additional funds to step away from this problem seems counterproductive and adds to the demise. However it is the only recourse to avoid being the next victim of XXXX XXXX. 
As a resolution, I am asking to have these costs covered due to the lack of concern Plaza Mortgage has exhibited by allowing my mortgage to be serviced by such a repugnant, reprehensible and deplorable organization like XXXX XXXX. 
I have worked too hard in life as a fiscally responsible XXXX to achieve the High Credit rating I have with all 3 rating agencies. Any assistance you can offer would  certainly be welcomed. 


Respectfully XXXX XXXX

Company response to consumer: Closed with explanation