Consumer complaint received 2025-05-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
b'I mailed the below letter and a great deal of supporting documentation to Experian on XXXX  and have not heard from them.  The supporting documentation included the Experian dispute form, Photo ID, Property Tax documentation, utility bills, Document of Denial from VISA with my hand written notes.  Possibly the worst offense in improper reporting is they were sending a verification code to a phone number ending in: XXXX   I have never had that number and have had the same number XXXX for my entire adult life (since my first cell phone around XXXX XXXX XXXX XXXX XXXX XXXX XXXX \nRE: Locked out of accessing my account and thus prevented me from acquiring Credit for Business or Personal Reasons. \n\nTo Whom it May Concern: \n\nMy name is XXXX XXXX XXXX XXXX., I recently had an IRS Treasury Tax Refund check stolen and cashed in the amount of XXXX  still under investigation from the Treasure and Law Enforcement. I was advised to place a "Freeze" on my credit bureau accounts which I did on XXXX XXXX XXXX XXXX XXXX Subsequently, as a precaution we cancelled our XXXX XXXX XXXX  There was no adverse effect on my credit up to this point.\n \nI am now attempting to re-engage with XXXX XXXX XXXX XXXX XXXX XXXX  (Exhibit A) but my account is frozen {I prompted the freeze as stated). I have had made numerous attempts over a two day period of time (14 hours at least) to access my account and/or contact a live person but have been unable to do so. It seems as though there are a number of issues. It does not appear Experian recognizes my cell phone number (Exhibit B). I have had this number established for 34 years with XXXX  (Exhibit D) and somehow they have no record of it. When I try to log in "a different way" Using my SS# and email it does not recognize my email. I tried to log in and create a new account with SS#, etc. and a Pop-up prompting me to choose, text, call or email to phone numbers and emails that do not exist for me and I have never seen them before (Exhibit C) \n\nThe most frustrating part is that despite trying every phone number available for Experian and checking Chat lines, including a USA today article on how to reach a liver person it is still impossible. The only Live person I reached told me they would just redirect me back to the keypad prompt to cycle back through what I already did 50 times, 50 different ways. At the end Experian only directs you on how to log on the internet. The problem is what if you can\'t as I have mentioned above. \n\nAs I must establish credit quickly from a business and personal level which Experian is preventing and disallowing a solution driven option, I am writing to you and the Attorney Generals office of Florida to help in this situation and file a complaint thereof. It is reprehensible to me in the yeaXXXX XXXX  a proper tax paying US citizen can be financially held hostage by the very entity created to protect said US citizen without proper means of correction to continue business and personal financial matters. \nI demand an immediate resolution to access my account and full management control thereof. \n\nPlease advise, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation