Consumer complaint received 2025-04-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida, XXXX XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Inaccurate Late Payment Reporting Dear CFPB Representative, I am writing to formally dispute an inaccurate late payment entry on my credit report, as allowed under the Fair Credit Reporting Act ( 15 U.S. CXXXXe XXXXi ). This inaccurate reporting has negatively affected my credit profile, and I am requesting an immediate investigation into this matter. 
Details of the Disputed Late Payment : Creditor Name : XXXX  XXXX Account Number : XXXX XXXXXXXX Date of Alleged Late Payment : XX/XX/XXXX I firmly believe this late payment is incorrect. Additionally, I am providing the following supporting evidence : Legal Basis for Dispute : Fair Credit Reporting Act ( FCRA ) - 15 U.S. CXXXXe XXXXi I am exercising my right under this section to dispute inaccurate information reported on my credit file. The reported late payment does not accurately reflect my payment history, and I am requesting a formal investigation and correction. 
Truth in Lending Act ( XXXX ) - 15 U.S. CXXXXe XXXX ( b ) Creditors must provide clear and accurate billing statements to consumers. If this late payment reporting does not align with the terms of my agreement, it constitutes an error that should be rectified immediately. 
Obligations of Information Furnishers - 15 U.S. CXXXXe XXXX Creditors and furnishers must ensure that the information reported to credit bureaus is accurate. If the creditor can not substantiate the late payment with verifiable documentation, they must remove it from my credit file. 
Requested Action : Conduct a thorough investigation into this dispute and provide a written response within XXXX days as required by law. 
If the late payment can not be verified, instruct the creditor to update my account status to " Paid As Agreed, Never Late. '' Notify the credit reporting agencies ( Experian, XXXX, and XXXX ) to reflect the corrected information on my credit report. 
Reference to XXXX ( Paid As Agreed Never Late ) : The terms of our agreement have always been adhered to, and the account in question should reflect a status of " Paid As Agreed Never Late '' based on the timely payments made. It is imperative that my credit report accurately represents my financial responsibility and commitment to meeting payment obligations. 

I hereby request that you provide documented proof supporting the claim of late payments on this account. This proof should include specific details such as dates, amounts, and any relevant communication indicating that the payments were indeed late. In the absence of valid proof, I expect the credit reporting to be rectified promptly. 

If, after a thorough investigation, you are unable to provide verifiable proof of late payments, I demand that the account be promptly updated to reflect its accurate status as " Paid As Agreed Never Late. '' Per the FCRA, I request that you conduct a timely investigation and provide a written response within XXXX  days from the receipt of this dispute letter. 

Failure to adhere to this timeline will be considered a violation of the FCRA. Appreciate your prompt attention to this matter and expect a resolution that aligns with the legal obligations outlined by the FCRA. Your cooperation is crucial in maintaining the accuracy and fairness of my credit report. 
Failure to properly investigate and correct this inaccurate information will result in further actions, including a potential escalation to legal authorities for non-compliance with federal consumer protection laws. 
I have enclosed copies of all supporting documents related to this dispute. Please acknowledge receipt of this complaint and provide a written update on the investigation 's progress within the legally mandated timeframe. 
Thank you for your time and immediate attention to this matter. I look forward to your prompt response. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation