Consumer complaint received 2024-06-12 00:00:00
Product: Debt collection — Rental debt
Issue: Electronic communications — Frequent or repeated messages
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: MI

Complaint narrative:
I am trying to dispute this charge because I feel like the waverly on the lake was in violation of the lease that I signed as well as infringing on my civil/tenant rights. 
I would have never stayed here had I known all of these issues. Constant fires due to outdated electrically systems and firewalls. 
I didnt catch this when researching them because instead of fixing the problems this complex repeatedly changed names to hide the fact that there are constant fires displacing many families. 
1. XX/XX/year> Locks on entry doors to the buildings were broken. ( Told them multiple times and they did nothing about it ) One day we had to yell to some people in the field not to light off fireworks.

The field is primarily long dried grass. ( also didn't want another building fire ) They gained entry to our apartment and made threats as they were banging on our door.

Called the police, made a police report. The field actually started to catch fire and the police officer had to put it out. The doors do not lock or hinge properly and this allowed them to gain access to our building. ( Fearing for our safety ) 2. Air conditioner XXXX XXXX early XX/XX/year> We had no air condition almost our entire summer in this new apartment. 

My roommate has Pots. Without AC it increases flare ups due to her medical condition. 

Also because of no AC temperatures rose to XXXX degrees indoors with humidity and no circulation. As we know high humidity can lead to growth in mold due to moisture. 

Our dog has been suffering from multiple symptoms of XXXX and XXXX which we presume to be related to hidden mold. 

3.We ourselves were victims of XXXX fires within the span of XXXX months. 

Both times we were relocated to another unit within the complex. 

4.Since moving to this unit in XX/XX/year>, we have now seen XXXX more buildings burn down to nothingness. Also witnessing people jumping from their balconies to escape. Quite a scary site. This displaced XXXX dozen families. 

5. Due to the continuation of fires within the complex we fear we will be yet again be victims of another fire. We didnt want to spend another day in this complex out of fear for our lives. They couldnt guarantee our safety or that another fire wouldnt happen. Electrical was outdated along with the fire walls. There were no exit signs that worked and no outdoor lights that were working. 


Also due to lack of maintenance and upkeep there were vent drier fires from build up of lint. Since our time being there they never once cleaned any vents or drier vents. Due to all of the fires we experienced I am still trying to recover financial. 

That being said, we found a new complex to move into, but they only had an opening for XXXX first. So we wanted to jump on the opportunity to move into a new place that we will feel safe. Me myself due to these traumatic events have caused me to develop post traumatic stress disorder. I can barely sleep at night ; with the fear that I will wake up to another tragedy. 

This collection has brought my credit from the high XXXX to the XXXX. 

Please help! 
Thank you.

Company response to consumer: Closed with explanation