Consumer complaint received 2024-01-10 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Receivables Management Partners, LLC
State: NE

Complaint narrative:
I began receiving calls from XXXX XXXX ( in XXXX California ) a few months back. When I contacted them, they were requesting personal information which I refused to provide as I knew that the request was a scam/fraudulent in nature because I do not reside in XXXX California and have not at any time sought medical treatment from that facility, ever. I was familiar with the name of the facility only because over a decade ago, I did reside in the area where the hospital is located, but again, I had never sought treatment from that facility even back then. In my initial call they repeatedly asked me to look at the bill I had received. At that time, I had not received any bill which made sense to me because I knew without a doubt that I had never been treated at that hospital, and in addition to that, I dont live in California nor have I visited California . 

Following this, I contacted my insurance provider to make sure that nobody had attempted to use my information/make a claim using my insurance/social and explained the situation to them. They stated that there are no claims against my insurance for anyone in my family at that facility and that it sounded like fraud to them and that they did not believe it would be smart to contact them and provide the personal information they were requesting. I advised my insurance to note that I called and that I had not sought treatment there in case the hospital tried to fraudulently file a claim with them. 

A few weeks later I did receive a bill ( attached ) which had no real information other than that I allegedly had an XXXX  visit on XX/XX/23. Again, this is impossible because I was not in the state of California. On XX/XX/23, I was physically working, XXXX miles away, in the state that I live. I definitely didn't randomly fly back to CA just to drive to the middle of nowhere to go to the XXXX  and and then neglect to use my insurance. The bill does not describe what treatment was allegedly administered or even state what facility I allegedly visited, though through online research I suspect they are implying that I allegedly visited the hospital in XXXX XXXX. The only info provided was that I allegedly went there for an XXXX  visit and the bill provided a bulk charge of {$1200.00} with no breakdown, and that I allegedly had a remaining unpaid balance of {$170.00}. I returned these bills to the sender. 

I then received a letter from RMP Services LLC, attempting to collect the debt. I immediately called their dispute line and explained that this is fraud, that I had never been there, and that I am disputing the debt and advised them that I will not pay it because this hospital never treated me. I asked for copies of paperwork that I allegedly signed etc. They indicated that they would send my dispute request to XXXX for their response. They also indicated that on their end it stated that XXXX alleged that I went in and paid cash but had a remaining balance. I have excellent insurance. If I had gone to any hospital for any reason, there would be no reason for me to pay cash as I would pay XXXX dollars by using my insurance. No co-pay, nothing. 

In response to the dispute, I received a letter indicating that they were providing me with an itemized statement related to services rendered. Clearly, these people dont know what itemized means, because what was provided was another bulk charge, with zero explanation regarding what was allegedly done during my alleged visit. The response did not provide any evidence that I had been there or signed anything or provided any type of identification to the hospital. Only that they claim that I went there, and they billed me {$1200.00} but are claiming I still owe {$170.00}. 

The claims made by XXXX XXXX are baseless and fraudulent. I have not ever been treated by this hospital. I do not live in the state of California. I will not pay this balance, and I believe an investigation into this facility is warranted as a XXXX search will provide other individuals who have experienced this same fraudulent behavior and demands for money for medical services XXXX did not provide. Many of the individuals also state, like me, that they dont even live in the California and have never gone to that hospital.

Company response to consumer: Closed with explanation