Consumer complaint received 2025-04-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Block, Inc.
State: NV

Complaint narrative:
On XX/XX/XXXX I Transferred {$45.00} to my friend with a note that said " Cuban XXXX XXXX ''. XXXX was an autocorrect supposed to be alley. The transfer didn't go through. So I went to the store and the ATM to try to pull money out and I could not. I call cash app and am told that because of XXXX government sanctions my account was falged for using the word XXXX. This was the stupidest thing I have ever heard. Not only the fact that we both live in XXXX XXXX but This friend and I have transferred money back and forth XXXX times since XXXX of XXXX totalling more than XXXX XXXX dollar and this is the first time anything has happened. But I was told my account should be back to normal on Monday Tuesday the latest. I have call numerous times now and there is no XXXX to talk with I keep getting the same answer which is the people that hand these maters ar only reachable by email. Oh and I can't transfer even a {$1.00} out but I received {$400.00} from my kids mother but I can't even re fund her. I actually in quite a bad predicament right now I'm a single father of XXXX XXXX XXXX and XXXX and this is where all my money is and I have voiced how badly I need this money right now and have emailed now they won't even respond to my email but they did send a how was your experience with us servay late last night. Isn't that a big kick in the XXXX These are the emails I don't know how to convert to pdf there are XXXX screenshots I emailed them I will upload the first XXXX Hello Rotten, Were reaching out to help us gain a better understanding of some recent activity on your account. 

On XXXX XXXX, XXXX, you attempted to send a payment for the amount of {$45.00}, with " Cuban XXXX XXXX '' in the subject line. 

Please reply to this email with information detailing the purpose of the payment, including an explanation of what was being paid for with this transaction and your relationship to the recipient. Once we have received the requested information, you will hear back from us within XXXX business days. 

Cash App has a policy to comply with XXXX laws regarding economic sanctions. Engaging in transactions that involve jurisdictions sanctioned by the United States, or engaging in any other activity that violates XXXX sanctions is prohibited under Cash App 's XXXX XXXX XXXX XXXX. 

Please note that failure to respond to this email in XXXX days will result in adverse action being taken against your account. 

Thank you in advance for your response. 

Regards, XXXX Cash App Compliance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX thread : XXXX : : The money is a down payment for a handmade graduation dress that's made by a lady that lives in Cuban XXXX. That is supposed to be the first of XXXX payment. 

XXXX quoted text XXXX XXXX, Thank you for providing information regarding your recent transaction. As a reminder, Cash App has a policy to comply with XXXX laws regarding economic sanctions. Engaging in prohibited transactions on our platform that involve jurisdictions sanctioned by the United States or engaging in other activities that violate XXXX sanctions are prohibited under Cash App 's XXXX XXXX XXXX XXXX. 

In order for us to conclude our investigation, we need more clarity regarding your payment on XXXX XXXX, XXXX for {$45.00}. Please provide us with additional information; Please provide full address of " Cuban ali '' including the city state and country. 



Please note that failure to respond to this email in XXXX days will result in adverse action being taken against your account. 

Thank you, XXXX Cash App XXXX XXXX quoted text XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I would like you to know that I am a single father of XXXX little girls XXXX and XXXX and ALL of my money is in this account!!! 
* * * * * * * * * ME * * * * * * * * * * Show quoted text XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX Exact address!!! 
" Cuban alley '' the alley in question is a nickname locals have given it because of the large amount of cubens that live there. I have hi lighted the alley in pink. Please can my kids and I have our money back. 

* * * * * * * * * * * * I sent XXXX XXXX XXXX screenshots * * * * * * * * * * * * * * * * XXXX * * * * * * * * XXXX quoted text Is there any up dates? 
* * * * * * * * XXXX * * * * * * * * * XXXX quoted text I really need my money. You guys are literally going to to make me and my XXXX daughters homeless. My landlords name is XXXX I call him XXXX. I owe XXXX rent and some back rent. I am supposed to be paying him today. I need my money now this is not a game. I am begging you please I can not get kick out of this place. This is crazy! 

* * * * * * * * * * I sent screenshot of conversation with my landlord XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX quoted text

Company response to consumer: Closed with explanation