Consumer complaint received 2025-03-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Shellpoint Partners, LLC
State: TX

Complaint narrative:
Description of the Issue with Shellpoint Mortgage Servicing, is facing a serious issue with Shellpoint Mortgage Servicing due to their failure to respond to multiple letters sent in an effort to resolve his payment situation and avoid foreclosure on my property. 

Background and Lack of Response Since XX/XX/year>, has sent several letters via XXXX and certified mail, all addressed to Shellpoint Mortgage Servicing, requesting debt validation, clarification of additional charges, and a deferred payment agreement to resolve the issue with his mortgage loan ( Loan # XXXX ). However, Shellpoint has failed to provide any appropriate responses, merely stating that the loan is in foreclosure proceedings without offering clear explanations or considering the proposed payment arrangements. 
Letters Sent and Delivered XX/XX/year> : A letter was sent via certified mail with tracking number # XXXX. 
It was delivered on XX/XX/year>, at XXXX XXXX in XXXXXXXX XXXX XXXXXXXX. 
This letter was a response to Shellpoints communication dated XX/XX/year>, requesting that all future communication be conducted in writing to XXXX address. 
XX/XX/year> : Another document was sent to Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXXXXXX. 
It was sent via XXXX, tracking number # XXXX. 
Delivered on XX/XX/year>, at XXXXXXXX XXXX 
XX/XX/year> : A letter was sent requesting payment deferral ( deferred payments ) to be added at the end of the loan term and an opportunity to establish a payment plan starting in XX/XX/year>. 
Sent via XXXX, tracking number # XXXX. 
Delivered on XX/XX/year>, at XXXX XXXX 
Although all these letters were sent and confirmed as received, Shellpoint has failed to provide clear responses or solutions to the dispute. 

Reason for the Dispute and Applicable Regulations The dispute is based on Shellpoint Mortgage Servicing 's lack of transparency and response, which violates the Truth in Lending Act ( TILA ) and Regulation Z, which protect borrowers from unfair lending practices. 

Key sections of TILA and Regulation Z that protect include : Section 122 ( 15 U.S.C. 1632 ) : Requires that key loan information be presented in a clear and understandable manner.

Section 128 ( 15 U.S.C. 1638 ) : Mandates that lenders provide a detailed breakdown of loan terms, including interest rates and fees.

Section 129 ( 15 U.S.C. 1639 ) : Protects against predatory lending practices and unjustified fees. 
Charges in Dispute is also disputing additional charges and unjustified interest, including : Contractually agreed monthly payment : {$1700.00}. 
Default interest charged by Shellpoint : {$2500.00}. 
XXXX XXXX XXXX XXXX ) fee of {$420.00}, which Shellpoint is not authorized to collect due to the absence of an escrow account in the loan agreement. 

Shellpoint Mortgage Servicing Addresses to Which the Letters Were Sent XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXConclusion Despite sending multiple certified letters and XXXX packages with confirmed delivery receipts, Shellpoint Mortgage Servicing has ignored all requests for debt validation, payment adjustments, and clarification of additional charges. This failure to respond violates lending regulations and consumer protection laws, significantly affecting rights as a borrower. 

formally demands an immediate written response to his address, providing the requested documentation and offering a resolution to the dispute before further legal action is pursued.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation