Consumer complaint received 2025-11-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
It all started when I call a Chase representative to resolve an issues regarding my pay over time with them. I use to have the XXXX XXXX transaction for the pay over time plan. I set up a 12 months payment plan. The plan was joust started on XX/XX/XXXX. However, when I got my latest statement for XXXX, it says that my plan has all been paid off. I thought it should be a fixed 12 months payment plan. Which I should still have around $ XXXX left for the plan and $ XXXX of my interest saving balance right now. But I have $ XXXX now instead and the plan was completed. So I contacted Chase customer service, the representative said it is because all the credits from XXXX was applied to the plan instead of my original balance. My only requirement is if she is possible to set the plan back so i can pay the rest $ XXXX for the rest 10 months and have only $ XXXX for the active balances. She then said everything will be updated on Monday XX/XX/XXXX, which I thought she understands what I need and that she can help me with it. When I checked Monday morning, my account went from $ XXXX to $ XXXX. An additional $ XXXX from XXXX. All the transactions were already refunded by XXXX was charged AGAIN in my account, but the dates are all under XXXX. Those changes are updated on XX/XX/XXXX not in XXXX, I dont know how they put that. Transactions are : ( XXXXXXXX XXXX XXXXXXXX {$660.00} under XX/XX/XXXX ) ( XXXX XXXX XXXX {$550.00} under XX/XX/XXXX ) ( XXXX XXXX XXXX {$520.00} under XX/XX/XXXX ) ( XXXX XXXX XXXX {$580.00} under XX/XX/XXXX ) ( XXXX XXXX XXXX {$680.00} under XX/XX/XXXX ). 

Then it is not about the pay over time plan anymore. I am now trying to dispute those duplicate charges. Those are multiple XXXX bookings that I cancelled. And XXXX issued me proper refunds. Chase charged me again with all the bookings I cancelled, so I called for a dispute on XX/XX/XXXX. Because that is an additional $ XXXX in my account for no reason. Chase then issued temporary dispute credits during the investigation. Now 3 out of 5 disputes are completed and closed and the other two open disputes is still in process. However, they REBILLED AGAIN for the three disputes that are already completed and credited. Transactions are : ( REBILL XXXX XXXX XXXX {$550.00} under XX/XX/XXXX ) ( REBILL XXXX XXXX XXXX {$520.00} under XX/XX/XXXX ) ( REBILL XXXX XXXX XXXX {$660.00} under XX/XX/XXXX ). Today XX/XX/XXXX. XXXX, Ive spoked with multiple customer representatives, multiple supervisors, all the supervisors transfer my call to customer representatives, and when they take over, one cant even see my account information and the other one said they cant help. All of them say needed the dispute team. But the dispute team supervisors keep on transferring the call to three regular customer representatives. In this case, it is very hard for my issue to be resolved. I dont know what issue they have with the dispute, or billing, or the plan over time plan. I can not see I dont what happened. What I can see is that they are recharging me for transactions that I should get a refund for. It is an additional {$3000.00} dollars. I am not paying for {$3000.00} for no reason. They said they cant have multiple credits for the same amount, then how could they charge me so many times with the same amount? It is ridiculous!

Company response to consumer: Closed with monetary relief