Consumer complaint received 2024-08-09 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: RentDebt Automated Collections, LLC
State: AZ

Complaint narrative:
This complaint is based on the review of documents provided in Complaint IDs : XXXX & XXXX In good faith this is my first time receiving the Itemized list and seeing the walk through document, ( Thank you XXXX copies are attached and referenced ). Unfortunately RDAC & XXXX XXXX did not use my provided address when sending mail, therefore I have not received the letter claimed ( please provide proof ) to have been sent to me. Please use the address I have registered with the state since 2017 for sending mail. I would have responded immediately if I had received the letter. 

Additionally upon review of the documents I believe there have been material breaches of Arizona law. Therefore, due to RDAC & XXXX XXXX ' non-compliance I retain all remedies granted to me through Arizona Residential Landlord and Tenant Act, Article 4 33-1361 B. Breaches such as, XXXX XXXX did not act in good faith when adhering to the Arizona Residential Landlord and Tenant Act. As well as, XXXX XXXX misrepresenting my debt owed and amount withheld through the security deposit. 

The violations of the Arizona Residential Landlord and Tenant Act are as follows : XXXX. XXXX XXXX did not notify me of the move out inspection as I requested a joint inspection which they verbally waived from the move out process so I could not be present. Article 2 33-1321 C. 

XXXX. XXXX Apartments charged me existing damages, including the paint job on the walls and the damage caused by maintenance when changing the apt number sign. Microwave and oven were provided in a cosmetically damaged state. Article 2 33-1321 C. 

XXXX. XXXX XXXX charged for damages beyond damages which the landlord has suffered by reason of the tenant 's noncompliance with section 33-1341. documentation provided shows the apartment was clean carpets " washed '' and appliances in good working order with cosmetic damage being from old age and normal wear and tear. Article 2 33-1321 D.

4. Signed lease agreement provisions for the purpose of evading the obligations of the landlord. This building is not a single family residence ( A.R.S. 33-1310 General definitions ) and yet there are maintenance requests hidden within the lease agreement designed to shift the obligation of repairs, maintenance tasks, alterations or remodeling to the tenant. 33-1342 A.5. & 33-1324 D.1. 


Misrepresentation of debt and security deposit paid : Total security deposit left over after deductions would be {$160.00} ( work below ) Total security deposit paid is {$450.00} ( {$200.00} non-refundable and {$250.00} refundable ) {$450.00} - {$200.00} ( legal deductions/remaining rent ) - {$80.00} ( door and key replacement ) = {$160.00} Since itemized deduction accounting is not a government defined process I will use the advice from Landlord studio along with section 33-1341 of the Arizona Residential Landlord and Tenant Act ( attached ) when considering a fair charge ; Normal wear and tear includes things like worn out or frayed carpet, worn tiles, faded or chipped paint, etc.

Damage, on the other hand, is a result of an accident or unreasonable use of your rental unit. This includes broken windows, large holes in the walls, stains, and excessive build-up of dirt or filth.

Landlord studio also specifies, if your tenant leaves the rental in the same state as when they moved in you cant then charge them extra cleaning fees. and Small and minor damages occur in property all the time just from general living. Carpets will need to be routinely replaced, walls will need to be repainted. Minor things like this are expected costs of owning and running a rental and can not be deducted from the security deposit.

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) Thank you, XXXX XXXX

Company response to consumer: Closed with explanation