Consumer complaint received 2016-10-20 00:00:00
Product: Student loan — Non-federal student loan
Issue: Dealing with my lender or servicer — Received bad information about my loan
Company: MOHELA
State: AR

Complaint narrative:
I happen to be monitoring my credit report and realized that Mohela has falsely reported a derogatory report to all the credit bureaus - for XXXX loans - XXXX and XXXX I dispute this information and moreover, wish to file an official suit against them for damages to my credit report and for ruining my credit. I have been on a forbearance plan due to not being employed for over a year ( XXXX actually ) trying to seek a job and unable to get XXXX due to the issue I can not retrieve my degree from the university I attended because I can not retrieve my degree - which for the jobs I have applied require you to submit proof of your degree. Other positions I have tried to apply for, I am either over qualified or overlooked for the position. I have worked some temp jobs that barely pay any bills and presently I am caring for XXXX of my grandchildren and on assistance to help meet their needs. I can not get an official transcript as well, therefore certain job opportunities that I have had I was not able to get the job offer. I have kept in contact with Mohela at every step to ensure I am communicating this issue with them and asking for the proper paperwork so that I will not go into default or something would be reported on my credit falsely. I filled out the paperwork ( financial statement ) saying at this time I could not repay twice. I have communicated this information to them on several occasions via the phone and via the Internet. I have no outstanding late fees due, yet Mohela has reported derogatory reports to the credit bureaus ( all XXXX ) and has cause a decrease in my credit score - XXXX points whereby the loans are showing not paid on time and derogatory. They also have falsely reported this in addition, thereby violating the Fair Credit Act and I have " not '' been notified of any such missed payments. Moreover, the credit bureaus have added this false information to my credit report and therefore in violations as well. Again, I have been on a forbearance and financial hardship with this company every since they took over this account. Mohela is not the original creditor and they are participating in felonious credit reporting. I just received a letter from Mohela advising that I have an install payment type. Amount past due is zero. Outstanding late fees to date is zero. Current due is {$130.00} and per the letter the due amount {$130.00} and is not due until XXXX/XXXX/2016 with a billed date of XXXX/XXXX/2016. How does XXXX have the negative report on your credit for a bill that is not yet due and has no such outstanding fees? In addition, they have a status of repay and I am not - nor did I commit to any repayment plan at this time, or prior due to my financial hardship status. I have letters stating that I was on this plan with them ( forbearance and hardship ) and they have reported this information without my knowledge. This servicer may as well be doing this to a lot of people and they are not aware of it. The account number in question is # XXXX XXXX XXXX. This information on my credit report is " not accurate '' therefore I have the right to dispute it and accordingly I wish for this information to be removed immediately. If it is not, I will retain a lawyer to sue Mohela. The FCRA requires credit reporting agencies to " maintain reasonable procedures that ensure maximum possible accuracy, '' and Mohela nor the credit reporting agencies have followed these procedures.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation