Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI

Complaint narrative:
Subject : Formal Complaint Against Capital One Credit Services Violations of Consumer Protection Laws To : Consumer Financial Protection Bureau ( CFPB ) Complainant Information : Full Name : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Company Information : Company Name : Capital One Credit Services Address : XXXXXXXX XXXX XXXX XXXXXXXX, XXXX, VA XXXX -- - Complaint Details : 1. Failure to Conduct Proper Dispute Investigation ( FCRA Violation ) : On [ Date ], I submitted a dispute regarding unauthorized charges and account discrepancies. Capital One Credit Services opened the dispute and subsequently closed it on the same day without conducting a thorough investigation, violating my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2. 

Their immediate closure of the dispute without proper review demonstrates intent to evade legal obligations and constitutes a failure to meet the reasonable investigation standard required under federal law. This act suggests bad faith, willful neglect, and systemic non-compliance with consumer protection statutes. 

2. Unauthorized Fees and Deceptive Lending Practices ( TILA Violation ) : Capital One has applied unauthorized charges and fees to my credit account without providing full disclosure as required under the Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. Despite repeated requests for an itemized breakdown of these fees and validation of their lawful authority to impose them, the company has failed to provide satisfactory documentation. 

These unauthorized charges have resulted in financial harm and an undue burden, with Capital One failing to act in good faith to resolve the matter. 

3. Inaccurate Credit Reporting ( FCRA Violation ) : Capital One Credit Services has reported erroneous and inaccurate information to credit bureaus without verifying the accuracy of the data, thereby damaging my credit profile and financial standing. Despite multiple requests to correct these inaccuracies, they continue to report misleading data, causing harm to my ability to obtain credit and financial opportunities. 

The failure to ensure accuracy and completeness violates FCRA provisions that require furnishers to report only verifiable and accurate information. 

4. Lack of Full Disclosure and Misrepresentation ( Contract Law Violation ) : Capital One has failed to provide clear and accurate information regarding the origination of the credit account, including the source of funds and whether the account was securitized or used for financial gain without my knowledge. I have requested full disclosure regarding the original terms, conditions, and consideration involved in the agreement, which Capital One has failed to provide.

This constitutes misrepresentation and a breach of contract, as I was not fully informed of the material terms at the time of agreement, which undermines the validity of any alleged obligation.

-- - Impact of Capital Ones Actions : Damage to my credit report and financial reputation. 

Financial hardship due to unauthorized charges and fees. 

Emotional distress and wasted time in pursuing corrective action. 

Unlawful collection tactics resulting in undue stress. 



-- - Desired Resolution : 1. Immediate Correction of Credit Reporting Errors : Remove all inaccurate, unverified, and disputed negative information from my credit report.

Provide written confirmation of corrective actions taken.

2. Full Refund of Unauthorized Fees : Refund all fees, penalties, and charges applied without proper authorization.

Provide an accurate and complete accounting of the account.

3. Proper Dispute Handling Process Compliance : Capital One must commit to adhering to proper dispute resolution procedures under the FCRA and TILA.

Provide evidence of a revised dispute process to prevent future violations.

4. Cease & Desist Collection Efforts : Immediately cease all collection efforts until the account is properly validated. 



5. Compensation for Damages : Financial compensation for the harm caused, including credit damage and emotional distress. 





-- - Supporting Documents : Attached to this complaint are the following documents as evidence : Correspondence with Capital One regarding dispute attempts. 

Statements reflecting unauthorized charges and fees. 

Proof of dispute submission and improper closure by Capital One. 

Credit report entries reflecting inaccurate information. 



-- - I respectfully request that the CFPB investigate these matters thoroughly and take appropriate action against Capital One Credit Services to ensure compliance with consumer protection laws and provide the relief requested. 

Sincerely, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXXXXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation