Consumer complaint received 2025-09-26 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: WI

Complaint narrative:
I returned a call I missed from the banker I scheduled an appointment with today at the XXXX Wells Fargo. I let them know I cancelled but wanted to know why I was not able to create an account online. I told them that I can not enroll and her response was that I need to have an account in order to enroll- so I have to enroll. I told her that's exactly what I'm talking about- I can not enroll. She said she would transfer me to someone who can assist me with that. I then get to an automated operator where I have to select using 1-9, the next person answers the call and its someone named XXXX. I asked her Why Can't I Enroll? She said she needed to verify my information. I asked her how can she verify my information if I don't have an account? She completely ignored my question and I told her I needed an answer. She failed to answer a simple question. So I requested to speak to her supervisor. The next person gets on the phone and says that they are the next level assistance. I asked her if she was a supervisor and she said no. So the Banker deserves a complaint filed on her for not knowing how to resolve enrolling online.- XXXX gets a complaint filed on her for not knowing how to respond to a simple question and failure to fulfill my supervisor request. That person that said that they aren't a supervisor- kept interrupting me while I was speaking- I told them that they were being unprofessional. She told me she couldn't hear me on the phone, I told her that's because she keeps interrupting me while I speak. When I speak you listen and when I'm finished you can talk and I'll listen- is what I told her. She was able to make out half of one of my complaints before saying that she's going to hang up the call if I continue to complain. She hung up the call. I call back to try to retrieve what was filed as a complaint and the customer service people would not provide me any information on what I just got done stating to them. They told me someone would contact me within 7 business days. 3 separate times they told me that. One of the customer service people answered the phone and instantly told me " we already have your complaint on file, stop calling. '' I asked them for who? They didn't understand my question.. So I repeated, " For Who ''? they continued by saying the complaint was for Wells Fargo- until I asked, The complaint was made for who? They could not verify my name. They instantly treated me with disrespect and failed to verify who I was! They just flat out failed to regard any of their usual verification processes- and weren't clearly doing there job by textbook efficiency. I was treated with disrespect by several EMPLOYEES, that need to be investigated through my calls so that they receive proper determination worthy complaints. 
All in all- I was not able to create an account online. I was only able to file 1 complaint when there were 3 complaints that needed to be filed. Several of their customer service personnel told me they were not going to provide me the basis of my complaint to me- therefore ignoring my second request. They told me via recorded call that they were not going to provide me that information- stop spam calling.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation