Consumer complaint received 2025-09-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Americas Car-Mart, Inc.
State: OK

Complaint narrative:
On XX/XX/XXXX I purchased a vehicle from XXXX XXXX XXXX. Once the salesperson approached me I was told what car I was approved for due to my Credit score and couldnt look at any other car. I asked questions about the car was cut short when I asked too many questions. I was rushed while test driving the car because XXXX wife was waiting and he was ready to go. I filled out paperwork and signed a contract but once I questioned the payment date XXXX * salesperson * told the secretary to give her the contract back it needed to be edited with dates that aligned with my correct pay dates. I left the lot, while driving I noticed a burning smell, so I went home and parked the car. The next morning was XX/XX/XXXX. I started the car and backed out of my driveway and noticed a pool of oil, so I dropped my son off at school and went to XXXX  XXXX XXXX on XXXX and XXXX. XXXX told me that the car had a major oil leak and to take the car back immediately. I received the paper with what she found and took the car back to Car XXXX, upon arrival I was asked why did I come back was it something wrong with the car? I replied yes I just left XXXX  XXXX and was told there was a major oil leak and the office became quiet and XXXX went to tell XXXX * XXXX  XXXX *. They told me that they knew about the oil leak but was told that it was fixed when it came back from the mechanic vendor. I remained calm and asked can this issue be fixed because I have to get to work and my kids do school. XXXX made calls and was told that the car could be fixed and I would have it back that same day. Once the car arrived at the mechanic, I was still in the office and was told that I would have to look at other cars, just in case there were other major defects. We started looking but all the cars had high mileage starting at XXXX and as high as XXXX. I even went to car mart north to XXXX XXXX a XXXX XXXX XXXX  but before I could get in the car I was blown away by the visible damage on the drivers side of the vehicle and once I turned the car on the engine started to bang against the hood, the car was filthy and the air didnt work. I told XXXX * auto detailer * I will not be taking this car, call XXXX and tell her that the XXXX needs to be fixed. They took me back and I was promised the car would be fixed and I would have it back the same day, XXXX drove me home in a white XXXX pickup truck. I received a call around the later part of XXXX pm and was told by XXXX that the car was fixed but couldnt be picked up until the next day on XX/XX/XXXX Friday because the car had to cool down before it could be test driven. I replied okay can you all offer me a loaner car, since I didnt have the car for XXXX hours, her response was no. I said okay and hung up. On XX/XX/XXXX around noon I was told the car was ready and back at the dealership but I couldnt leave because I was still working. Around XXXX PM on XX/XX/XXXX I went to pick the car up and was told that it was fixed and I asked for a copy of the service repair work and was told by XXXX XXXX cant remember if the name is correct ) once she receives it she will send me a copy. I then asked for a copy of the contract but I was told I had to wait. 

The car cut off on me yesterday while getting gas, I called and spoke to XXXX and XXXX. I was told to read the contract and I need to take it to get diagnosed by a licensed mechanic and then bring the car in to XXXX XXXX. They will fix it but I need to pay {$75.00} and have to potentially go days without a car they knew wasnt driving condition when it was sold to me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation