vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-03-14 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
Im the consumer 12 cfr 1026.2 ( 11 ) XXXX XXXX bringing to the CFPB false and deceptive practices on the behalf of American Express. 12 cfr 1026.1 ( a ) speaks about the consumer protection and federal laws to apply and assert so consumers wont be taken advantage of. 12 cfr 1026.1 ( b ) detail the purpose and explain the regulation for consumers protection according to the practices among organizations. 12 cfr 1026.1 ( c ) ( 1 ) ( i ) I, XXXX XXXX extended my credit to American Express. 12 cfr 1026.1 ( c ) ( 1 ) ( iii ) American Express is supposed to produce the finance charge to the consumer clearly and conspicuously so the consumer can clearly understand the true cost of credit. In XXXX I filled out an application 12 cfr 1026.2 ( a ) ( 3 ) with American Express, on XX/XX/2021 I was approved with American Express reference : XXXX. I, consumer 12 cfr 1026.2 ( 11 ) gave my social security credit card 12 cfr 1026.2 ( a ) ( 7 ) to American Express for the purpose of 12 cfr 1026.2 ( a ) ( 12 ). I gave American Express 12 cfr 1026.2 ( a ) ( 14 ) with my social security credit card 12 cfr 1026.2 ( a ) ( 15 ) ( i ) for a 12 cfr 1026.2 ( a ) ( 15 ) ( ii ). American Express then provided the consumer with a 12 cfr 1026.2 ( a ) ( 16 ) when 12 cfr 1026.2 ( a ) ( 2 ) does not include 12 cfr 1026.2 ( a ) ( 2 ) -1.ii, American Express will only extend the credit if the consumer sign the credit sale which is false advertising. American Express is acting as a cardholder 12 cfr 1026.2 ( a ) ( 8 ) labeling themselves as if they extended the consumer credit. American Express also labels itself as a creditor 12 cfr 1026.2 ( a ) ( 17 ) when the consumer is the creditor only a natural person 12 cfr 1026.2 ( a ) ( 22 ) can be a creditor only. The consumer is only supposed to pay a finance charge 12 cfr 1026.4, American Express has been charging the consumer different charges than the finance charge which is fraud and deceptive to the consumer and illegal practices on the behalf of American Express. American Express has locked the consumer account to get any credit pertaining to the consumer asserting his rights and has made the consumer default on his bills, consumer is unable to provide for his family and business, and if American Express dont fix this problem it will report on the consumers report and will harm his reputation. 12 cfr 1026.4 American Express havent clearly and conspicuously disclosed to the consumer the finance charge which according to the CFPB regulate for banks to practice legally and protect consumers for inaccurate information. The consumer has an unlimited 12 cfr 1026.2 ( a ) ( 20 ) which the consumer notified American Express and they ignored the consumer rights to dispute the inaccurate information and charges and locked the consumers account.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Dovenmuehle Mortgage, Inc.
State: GA

Complaint narrative:
Hello, We bought and closed our house on XX/XX/XXXXXXXX  through a conventional mortgage via Mortgage company : Dovenmuehle Mortgage , Inc . Address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, IL XXXX. 

Our monthly payments also included PMI ( mortgage insurance ). Over the last few months, we have made additional payments towards the principal to bring down our outstanding balance to 75.06 % of loan to value ( LTV ). In addition, the monthly payments have been on time with no delinquencies. In the month of XX/XX/XXXX, I called and requested cancellation of PMI. 

The XXXX tax form 1098 issued to me clearly states, " If you are current on your loan payments, PMI will automatically terminate on the date the principal balance of your loan is first scheduled to reach 78 % of the original value of the property ''. 

I received a letter dated XX/XX/XXXX stating that I meet the requirements, however I must order a new appraisal which would cost me about {$750.00}. I called the company on XX/XX/XXXX, they said these are based on rules by HUD ( Housing and Urban Development ) and transferred me to them. HUD however states they only deal with FHA loans and not conventional loans. Dovenmuehle continues to give me the run around making me pay {$75.00} per month for PMI. 

It has been less than 6 months since the initial appraisal, it does not make any sense on why should we waste money on another appraisal. Also, the company refuses to tell me at what LTV will they automatically cancel the PMI without requiring another appraisal. 

This is clearly a case of exploitation of the consumer. Please help! 

Thank you!

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
My name is XXXX XXXX, I have noticed many incorrect and unauthorized items appeared in my report. So, I am requesting that you delete all the following ACCOUNTS and INQUIRIES from my credit report immediately.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
My name is XXXX XXXX, I have noticed many incorrect and unauthorized items appeared in my report. So, I am requesting that you delete all the following ACCOUNTS and INQUIRIES from my credit report immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-03-14 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: WELLS FARGO & COMPANY
State: WA

Complaint narrative:
I received the following text message stating my account was being locked and instructing me to contact a web link. 

WELLS-FARG0 : Your account has been temporarily locked for security reason. Verify here : XXXX XXXX XXXX XXXX  This is the phone number the message was sent from. ( XXXX ) XXXX. 

We have no financial accounts or contacts with Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
My name is XXXX XXXX I was issued 2 TJ Max credit card back to back unaware that happened occasionally I would log on for any balance due and notice that there was a XXXX balance on my card ending in XXXX. By XX/XX/XXXX I realized that the card ending in XXXX had a balance of {$440.00} which was paid immediately now in XXXX my credit report is ruined because TJ Maxx closed my card for interest owed a {$14.00} which I was not aware of. TJ max closed my card without making me aware of it. I now lost the opportunity to have a credit score higher than XXXX I told them that in XXXX of XXXX I contracted XXXX  but they did not care I spoke to a XXXX  who told me the best they can do is take off my late fee which will not help my credit score but he will have it taken off but as far as them closing the account there's nothing that they can do about it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
Fraudulent Inquiries and inaccurate account information

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Home Point Financial Corporation
State: NJ

Complaint narrative:
HomePoint Financial - XXXX XXXX XXXX, XXXX, TX XXXX. Loan # XXXX I have been making monthly payments, with additional principal via web. In addition, the administrator of my investment account has been sending checks for {$10000.00}, clearly labeled " Principal Payment Only '' for several months. HomePoint continually applies that {$10000.00} to my monthly payment amount for the current month and the next month ( which then results in me being prohibited from using the online system to schedule a payment for those months ). HomePoint claims that they need a paper coupon to apply the payment to the principal, that the payments are automatically processed ( which makes NO SENSE because a computer is not reading handwritten coupons, that is for sure ) and without a coupon they can not manage the request. They refuse to supply additional coupons and cite a nonsensical policy that only one coupon per month will be issued. 

HomePoint admits that they changed their policy in XX/XX/2021 so that any additional payments are applied to the current and next months ' payments. They made this change with NO NOTICE to the borrowers. 

This is a clear attempt to prolong the duration of the loan, to collect interest on money that is sent to them for principal while ALSO allowing interest to accrue on the loan itself. They are underhanded, dishonest and are harming American consumers.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
MY INFORMATION HAS BEEN INVOLVED IN A MAJOR DATA BREACH WITH EQUIFAX I HAVE BEEN FILING MULTIPLE LETTERS TO ALL THREE CREDIT REPORTING AGENCIES ON BEHALF OF FRAUDULENT INFORMATION FOUND. I HAD TO INDIVIDUALLY DRAFT AND SUBMIT THESE LETTERS, FINDING ALL THE INFORMATION INVOLVED IN THIS DATA BREACH THAT DOES NOT BELONG TO ME. I HAD TO SUBMIT A REPORT TO THE FEDERAL TRADE COMMISSION ON BEHALF OF IDENTITY THEFT. THE ACCOUNTS THAT HAVE CAUSED ME MANY DENIALS FOR LOANS, CREDIT AND OTHER PERSONAL PURCHASES. I HAVE LOST TIME AND ENERGY BECAUSE OF THESE FALSE ACCOUNTS.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Social Finance, Inc.
State: HI

Complaint narrative:
My checking account and online banking with SoFi have been locked and restricted since XXXX XX/XX/2021 due to supposed suspicious activity. I attempted to call and email SoFi customer service on a daily basis and then weekly basis to no avail. All I received were automated responses and no call back to my numerous voicemails left. 

Finally, on XX/XX/XXXX or XXXX I received an email saying that my account had been closed since I did not address the negative balance there was due to a reverse on a provisional credit given to me. It was frozen so I was not able to deposit or remedy the e situation whatsoever. They also stated this would be reported to the IRS or any pertinent creditors. I am very upset by this and appalled by the lack of customer service or attention on SoFis part.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I received the attached settlement letter from XXXX XXXX XXXX XXXX ( XXXX ). I owe nothing for 3 reasons. I never had possession, fraudulent loan, BUT at a minimum, if XXXX had done their job as a professional company, we would not be talking today. XXXX and Experian did not have permission to access my private credit report. See attached application / permission sent to me by XXXX as reason for accessing my credit report. It is incomplete and should have not been processed AS IT EVEN STATES AT THE TOP OF APPLICATION! It is incomplete and undated. Experian can waste my time and their time by punting this to XXXX who will deny deny deny. XXXX will not admit an error and would rather extort a settlement from me. XXXX is making as much money as possible since they made a mistake. XXXX dangles poor credit over consumers heads.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
I, XXXX XXXX XXXX, mailed TransUnion a notice disputing the inaccurate public record which they are furnishing for a fee to other persons on XXXX. TransUnion received the notice on XXXX. TransUnion mailed me a response dated XXXX with a file number of XXXX informing me that they refuse to investigate my dispute. TransUnion 's response to my dispute was that the " XXXX XXXX XXXX XXXX Michigan is the data furnisher who verified the information to them ''. However, I contacted the XXXX XXXX Michigan and they replied to me that they DID NOT verify or furnish such information to TransUnion. 
After receiving TransUnion 's reply I mailed them a demand for reinvestigation, along with the documentation I received from the Court on XXXX via XXXX XXXX mail with return receipt. I demand that TransUnion disclose to me a description of the procedure they used to determine the accuracy of the information. I demand disclosure of all the information in my consumer file, the sources of the information of the public record, and a summary of my rights to obtain and dispute information. If TransUnion can not disclose such information to me, within 30 days of receipt of this notice, I demand that TransUnion delete the inaccurate public record from my consumer file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
in accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-03-15 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SELECT PORTFOLIO SERVICING, INC.
State: VA

Complaint narrative:
I've challenged the negative information reported by Select Portfolio Servicing. I've never signed a contract with Select Portfolio Servicing and I've never conducted business with this company. They are reporting a high balance of {$470000.00}. This is being reported in error and should not be on my credit report.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
Our company XXXX XXXX XXXX issued a check to XXXX XXXX  XXXX XXXX XXXX for {$3300.00}, on XXXX the check was cashed at a Chase Bank in XXXX Indiana near the XXXX XXXX  , we were called several weeks later by XXXX XXXX that the payment was past due. We looked into our account and showed proof that it was sent and cashed, they denied ever receiving the check and demanded payment, we paid them again since this was clearly fraud upon looing at the check and felt XXXX would get our money back from blatant fraud from the Chase bank teller who cashed a check made out to a company and " scribbled out the name with a XXXX marker. 
" 6 MONTHS later '', XXXX is still telling us they are at the mercy of Chase and that there is not timeline on the check repayment from Chase, Chase will not communicate to XXXX or me on how they let their teller cash this company check that was CLEARLY a fraud transaction. 
What do I do??

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Caliber Home Loans, Inc.
State: MA

Complaint narrative:
I wrote a formal letter on XX/XX/XXXX, requesting that Caliber Home Loans remove private mortgage insurance, as the LTV is now at 73 %. My husband and I have worked diligently to pay down the loan to 78 % LTV since we closed on our new home in XX/XX/XXXX. 
We originally put 10 % down when we first purchased the home. We were able to make a large sum payment a month after our home purchase of $ 50k to get it down to 80 %. We've continued to paid it diligently and brought it down to 78 % but the PMI still isn't removed. My husband and I have both called in to ask customer service to remove it. Nothing has been done. 

According to the amortization in my signed closing package it is removed at 77.78 % LTV. The website also says it is automatically removed at a 78 % LTV. 

I've attached the letter I mailed and also submitted to them online requesting the removal of PMI ( this letter includes a copy of the original signed closing disclosure ). I've also attached our signed closing package with amortization schedule that shows when PMI is removed. I also attached the website print out explaining when PMI is removed. Lastly, I've attached a recent mortgage statement showing what our loan balance is currently showing.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I sent the following but forgot to attach a document. I received the attached settlement letter from XXXX XXXX XXXX XXXX ( XXXX ). I owe nothing for XXXX reasons. I never had possession, fraudulent loan, BUT at a minimum, if XXXX had done their job as a professional company, we would not be talking today. XXXX and Experian did not have permission to access my private credit report. See attached application / permission sent to me by XXXX as reason for accessing my credit report. It is incomplete and should have not been processed AS IT EVEN STATES AT THE TOP OF APPLICATION! It is incomplete and undated. Experian can waste my time and their time by punting this to XXXX who will deny deny deny. XXXX will not admit an error, would rather extort a settlement from me, and dangles poor credit over the heads of consumers..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: CO

Complaint narrative:
XXXX is collecting a debt for XXXX XXXX XXXX without a tear-off form to dispute the debt per CFPB XX/XX/2021 law. 
XXXX is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX / XXXX Colorado XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CO XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-03-14 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Resurgent Capital Services L.P.
State: TX

Complaint narrative:
My original complaint # with CFPD is XXXX. I received the consumer response and it is not of satisfaction. Resurgent Capital Services ( hereon out referred to as RCS ) and XXXX XXXX has no business contract. My debt was with XXXX XXXX ( hereon out referred to as XXXX ). XXXX sold my acct to RCS. RCS response to my initial complaint with CFPB is that the terms and agreements I signed with XXXX states " we may sell, assign, or transfer your acct or any portion thereof without notice to you. '' These terms were established XX/XX/XXXX which would not apply to my acct because my acct was opened prior to the terms revision in XX/XX/XXXX. I did not sign a XXXX agreement under those term used by RCS to validate financial obligation. I believe this debt should be taken off of my name based on the fact it was sold illegally to RCS. 
I am also covered under the XXXX XXXX XXXX and feel RCS is attempting to take advantage of me. 
I request this case be review again and a better resolve is reached. 

XXXX

Company response to consumer: Closed with explanation