Consumer complaint received 2026-03-10 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Deposits or withdrawals
Company: FIRST UNITED BANK AND TRUST COMPANY
State: TX

Complaint narrative:
Complainant : XXXX XXXX XXXXXXXX XXXX : XXXX XXXX Location : XXXX, Texas XXXX XXXX : XXXX XXXX Bank XXXX XXXX Subject : Improper Loan Servicing, Misrepresentation of Credit Reporting, Failure to Process ACH Payments, and Retaliatory Loan Escalation I am filing this complaint regarding the conduct of First United Bank and its employee XXXX XXXX concerning a secured loan account ending in XXXX. This loan is secured by a certificate of deposit. Since XX/XX/XXXX, I have repeatedly attempted to resolve administrative servicing issues related to this loan. Despite my repeated written requests, the bank has failed to properly address the following issues : First, at the time the account was opened I was explicitly informed by a bank representative that this type of secured business loan would not be reported to consumer credit bureaus. I have written communication confirming this representation. Despite this assurance, adverse credit reporting activity has occurred which is damaging my credit profile. Second, I authorized monthly interest-only payments to be processed through ACH debit. I completed and submitted the ACH authorization forms multiple times. However, the bank has failed to consistently process the payments through ACH as authorized. Third, I have repeatedly requested paper account statements so that I may provide accurate documentation to my bookkeeper and maintain proper accounting records. To date, the bank has failed to provide regular statements reflecting the account balance, interest charges, and payment history. Rather than correcting these servicing failures, I recently received a certified letter from the bank threatening to accelerate the loan within ten days. This escalation appears retaliatory and unjustified given that : The loan is fully secured by a certificate of deposit. I have made repeated good-faith attempts to resolve servicing issues. The bank has failed to provide requested documentation. I am the owner of XXXX XXXX, a federal contracting business that has served government entities across the United States since XXXX. Improper credit reporting and administrative mishandling by a financial institution directly harm my ability to obtain working capital necessary to perform federal contracts. I respectfully request that regulators review the following : Potential violations of the Fair Credit Reporting Act Failure to properly process authorized electronic payments Improper loan servicing practices Retaliatory escalation actions by bank personnel I am requesting the following corrective actions : Immediate removal or correction of any negative credit reporting related to this account Full account statements for the life of the loan Confirmation that ACH payments will be processed as authorized Withdrawal of the ten-day loan acceleration notice while this matter is under investigation I am submitting documentation supporting my claims and request a full review of the bank 's actions. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation