Consumer complaint received 2025-08-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Mishandling of Identity Theft Dispute Unauthorized Wire Transfers I am filing this complaint because Bank of America has mishandled my identity theft dispute and continues to report inaccurate information that has harmed me. 

In XX/XX/XXXX, unauthorized wire transfers were made into and out of my Bank of America checking account without my knowledge or consent. I was not even in the United States at the time I was overseas from XX/XX/XXXX through XX/XX/XXXX, as proven by my flight records and therefore could not have initiated, authorized, or even discovered these transactions until I returned in XX/XX/XXXX. 

Immediately upon discovering the fraud, I filed a police report and an FTC Identity Theft Report, both confirming that I was a victim of identity theft. I submitted this evidence to Bank of America. However, the bank refused to correct its records, citing the 60-day reporting requirement under Regulation E. This application of the 60-day rule is unfair and inappropriate in my case because I was not in the country and could not possibly have discovered the fraud earlier. Bank of America has also furnished this inaccurate fraud notation to bothXX/XX/XXXXand Early Warning Services ( EWS ). I disputed with both agencies : XX/XX/XXXX accepted my dispute and removed the reporting after reviewing the same evidence.

EWS refused, relying only on Bank of Americas response, despite receiving the same supporting documents.

Bank of Americas refusal to correct its records, and its continued furnishing of inaccurate information, violates the Fair Credit Reporting Act ( FCRA ) duty of furnishers to provide accurate information. It also represents a failure to fairly consider identity theft evidence under applicable federal protections.

Requested Resolution : Correct Bank of Americas records to reflect that the November 2024 wire transfers were unauthorized and the result of identity theft.

Cease reporting inaccurate fraud-related information to consumer reporting agencies ( including EWS ).

Ensure that my account history does not reflect fraudulent activity and that I am not unfairly prevented from maintaining or opening accounts.

Supporting Evidence Attached : Identity Theft Report.pdf FTC Identity Theft Report filed XX/XX/XXXX. 

Police_Report.pdf Police report confirming identity theft. 

My Flight Info Outbound.pdf and My Flight Inbound.pdf Proof I was outside the United States from XX/XX/XXXX through XX/XX/XXXX. 

EWS Report.pdf Copy of my EWS file showing the negative fraud notation furnished by Bank of America. 

Supporting Doc From XXXX XXXXXX/XX/XXXXacceptance of my dispute and removal of the same reporting. 

EWS Dispute Reason.pdf Copy of my dispute showing the evidence provided.

Given the overwhelming evidence, including my documented absence from the U.S., official identity theft reports, and the fact that XX/XX/XXXX already corrected its reporting, I respectfully request CFPB intervention to require Bank of America to correct its records and cease furnishing inaccurate information. 

Thanks, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation