Consumer complaint received 2024-12-31 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: FL

Complaint narrative:
PayPal has a habit of enabling online merchants to steal from customers with this so-called policy of auto-closing complaints. I do not agree with it, and you need to refund the money from XXXX complaints and refund requests that you have not addressed yet. The amount of the transaction is irrelevant ; it's the fact that you feel you have some right to steal from customers or enable online merchants to do so that is concerning. On or about XX/XX/year>, a payment was made to a web hosting company in XXXX XXXX ( XXXX Solutions ) to provide web hosting services. However, shortly after the payment and access to their platform, the service was not up to par, and there were too many issues on the platform. A request was made to terminate the hosting service, and you issued a refund almost instantly with no issues. 

However, after terminating this service, the merchant sent me a coupon for reordering web hosting services. I was somewhat baffled by this, but the discount was significant. So, on or about XX/XX/year>, a different hosting service was ordered from this same merchant. But after the payment was made, a few hours later, I received an email stating that the account was deleted. I inquired about what was going on and received an email from them stating that because I had previously requested cancellation of service, I was no longer able to be a customer with them. So I'm thinking, why the XXXX did you send me a coupon? I dont have to host with them. They canceled the service but only after collecting payment. This request was made literally within a day or two of payment, but PayPal sent me a notice claiming they had forwarded the request to the merchant, who had until XX/XX/XXXX to respond. 

I subsequently had to find web hosting somewhere else and had to pay additional fees for this. The problem is, this unscrupulous merchant never bothered to respond, leaving PayPal wasting my time for weeks. Then they sent me a message about the case being scheduled for auto-closing, which was not escalated. This is all jargon. I logged in and made it clear to PayPal that if the merchant failed to respond, I did not agree with any auto-closing of any case and that I wanted my refund. PayPal proceeded to close the case and then sent me some nonsense about how, whenever a case is closed, it can't be reopened. This is a PayPal problem. If I file a case and some criminal merchant refuses to respond, you don't close a case without refunding my money. I have XXXX different transactions where PayPal closed cases without them being resolved and keeps attempting to enable these criminals to steal from customers. 

The other transaction was also to a web hosting service in XXXX ( XXXX ). In that case, I had XXXX duplicate charges for the same transactionone charge to a debit card and another to a bank account linked to that card. Although PayPal confirms deducting said funds from my account, the merchant claims he only received one payment, which makes no sense as I clearly see XXXX separate charges on my account. So when I requested the merchant to refund XXXX of the payments, he actually deleted the hosted account and all data. I am yet to receive that refund still because of this foolishness of auto-closing unresolved cases.

Company response to consumer: Closed with monetary relief