Consumer complaint received 2026-06-22 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
XX/XX/XXXX To Whom It May Concern : On XX/XX/XXXX, Wells Fargo froze all XXXX of my accounts ( XXXX business, XXXX personal ) after a legitimate {$30000.00} ACH deposit from my XXXX retirement account posted to my savings account ending XXXX. Wells Fargo flagged the deposit as XXXX. It was not XXXX it was a fully vested XXXX payout. The flag appears to have been triggered because XXXX listed my former XXXX name on the payee line alongside mine. XXXX has confirmed the payment was legitimate, attempted a return/void at Wells Fargos request , and Wells Fargo denied it. I have had no access to more than {$62000.00} for over XXXX weeks, causing bounded auto-payments, late fees, and forcing me to borrow money. Wells Fargo has given conflicting explanations and has repeatedly extended the closure date ( of the savings account ending in XXXX now XX/XX/XXXX ). I am requesting the immediate release of all funds by cashiers check for all XXXX accounts, and reimbursement of the fees and costs caused by the freeze. Accounts and Amounts Owed Account Last XXXX Balance Owed XXXX Checking XXXX {$2200.00} XXXX Savings XXXX {$28000.00} XXXX Checking XXXX {$2000.00} XXXX Checking XXXX {$21.00} XXXX Savings XXXX {$30000.00} TOTAL {$63000.00} XXXX Contact : XXXX XXXX / XXXX / XXXX. XXXX case # XXXX ( he confirmed the payout was legitimate and that Wells Fargo denied the return/void ). As of today ( XX/XX/XXXX ) the XXXX accounts other than the XXXX XXXX are now XXXX out via the Wells Fargo app. Maybe that means they are actually closing those accounts? They said that when they do close the accounts they are going to send me a XXXX check in the mail. I have not received that check nor have a received communication about when I can expect it. The XXXX XXXX with the XXXX deposit in it still shows that balance above and that it is frozen ( {$30000.00} ). Any and all help would be much appreciated! Thank YOU, Communication Attempts with Wells Fargo Beginning on XX/XX/XXXX as soon as I realized all XXXX of my bank accounts had been frozen ( alerts sent through the Wells Fargo app on XX/XX/XXXX ) I have attempted to communicate and resolve the issue and get my accounts successfully closed and my money distributed to me so I can bank elsewhere. - XX/XX/XXXX : I went in person to a branch in XXXX, Minnesota so I could speak with bankers in-person. I sat for hours with XXXX XXXX XXXX, XXXX XXXX. His direct telephone number is XXXX. His email is XXXX. His NMLS ID : XXXX Eventually, his XXXX XXXX XXXX, XXXX XXXX came over and told me it was out of their hands and to contact them if I needed more help. ( Ive called ; its never helped ). Her telephone number is XXXX. Ive never been able to reach her directly. XXXX - On XX/XX/XXXX, with this still unresolved, I had to spend hours reaching out to every single company, both personal and business, that auto-debits from my bank accounts because they were all about to bounce and incur late fees. - On XX/XX/XXXX at XXXXCST I called The XXXX XXXX XXXX again to check on the status of my frozen accounts. They said they would close all accounts on XX/XX/XXXX and within XXXX business days would mail checks to be for the full amount of all XXXX of my bank accounts. That did not happen. - On XX/XX/XXXX message alerts in the Wells Fargo app were sent that all XXXX of my bank accounts were still frozen, and that now the release date would be XX/XX/XXXX. ( that didnt ultimately happen ). - On XX/XX/XXXX, after receiving the email that all XXXX of my accounts were still frozen and that they were not going to close them and distribute my funds on the date they promised, I called again. The call was dropped while being transferred. I called back at XXXXCST and reached their XXXX team. XXXX. I talked to XXXX more people. The woman I talked to that day sent a note to move forward with the other account closures ( beyond the XXXX savings ending in XXXX that had received the ACH deposit from XXXX ). This is when I way told the my former employers name ( XXXX ) was put on the payee line and that was the problem and they were trying to return the deposit to XXXX. - On XX/XX/XXXX I left a message for XXXX with XXXX information from XXXX, including his direct phone number XXXX and my reference case number with XXXX : XXXX. The goal here was to connect Wells Fargo and XXXX directly so they could XXXX ) verify the deposit XXXX ) if verification wasnt enough, they could share the details to return the amount to XXXX. Wells Fargo said there was no one who could receive that information and no one who would be doing that outreach. - On XX/XX/XXXX at XXXXCST I called XXXX and left a voicemail. He called me back at XXXXCST and told me there were no further updates and nothing for me to do. - On XX/XX/XXXX message alerts in the Wells Fargo app were sent that all XXXX of my bank accounts were still frozen, and that now the release date would be XX/XX/XXXX. - On XX/XX/XXXX at XXXXCSt I called the XXXX XXXX XXXX again after getting the communication that my accounts werent going to be closed on XX/XX/XXXX as they had said. They said they had made a return request to XXXX. - On XX/XX/XXXX message alerts in the Wells Fargo app were sent that XXXX out of my XXXX bank accounts had been close. My XXXX Savings ending in XXXX was NOT closed on that date. The message RE that account says the closure date has been extended again this time until XX/XX/XXXX. Today is XX/XX/XXXX, and I have yet to receive Cashiers Checks in the mail for the full amount of the other XXXX accounts. I have received XXXX communication about when I can expect that.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief