Consumer complaint received 2025-07-03 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Fees or costs after closing
Company: Selene Holdings LLC
State: IL

Complaint narrative:
b'Regarding: XXXX XXXX XXXXnSale of home at XXXX XXXX XXXX XXXX  CA XXXX\n\nI would like to make a legal complaint against Selene Finance/Mortgage Company for unfair practices, discrimination (I am severely XXXX, deceptive mortgage practices, intimidation, false information provided, violation of the Fair Housing Act ( XXXX XXXX XXXX XXXX XXXX), theft, deception, intentional harassment, hostility, abuse affecting  Major Life Activity, mortgage fraud, and my legal right to receive the overpayment escrow monies due to me from selling my home at the above address.\nA few facts before going into specific conversations with this company:\n\nI sold my home on XXXX XXXX XXXX. My loan originated with XXXX XXXX  and then was sold to Selene Finance Company.\n\nSelene Mortgage claims they mailed out an escrow refund check in the amount of XXXX, but it was to my address I just sold oXXXX XXXX XXXX, even though they had my new address of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX\n\nI am a physically disabled person who has chronic health issues, including heart attacks and strokes,which Selene Finance has added drastically to my health issues.\n\n--In thebeginning of MXXXX XXXX,I received a phone call from XXXX at Selene Finance advising me my overpayment escrow check was returned, and she confirmed my new address and advised me a new check would be sent to my new address.\n-On XXXX XXXX XXXX,I spoke with a XXXX XXXXgentleman) with SSelene. Hesaid he had no information for me except it was with the escrow ddepartmentand hung up on me.\n-On XXXX XXXX XXXX,I spoke with a XXXX at Selene who said she had no information and I asked to speak with a supervisor. XXXX indicated she could not transfer. She took my name and number for the XXXX to call back. XXXX  also indicated several times that they do not have an escrow department as XXXX indicated to me many times. XXXX said a XXXX would call me back within XXXX  hours.\n--OXXXX XXXX XXXX, XXXX days later, still no supervisor or anybody called me back.\n-On XXXX XXXX, XXXX I called again and spoke with a XXXX who said the original refund check of $XXXX  was returned to them on XXXX XXXX XXXX. I confirmed my current address and she said a new check would be issued and a stop payment put on the original check.\n-On XXXX XXXX XXXX, I spoke with XXXX, who said the check was actually returned back to their company on XXXX XXXX XXXX NOT XXXX XXXX XXXX as originally said by XXXX XXXX said XXXX issued a stop payment, but XXXX did not request a replacement check. XXXX said she will have a new check in the amount of $XXXX issued.\n-On XXXX XXXX XXXX, I spoke with XXXX again and he said no check was ever re-issued, and he will pass the information to their escrow department, again.\n-On XXXX XXXX XXXX,I spoke with XXXX aagain,and she said no supervisor was available. XXXX indicated they DO NOT have an escrow ddepartment,as XXXX claimed many times on XXXX XXXX XXXX. XXXX said she could not transfer me to a XXXX;no one was available. She would have a supervisor call me back within XXXX hours.\n-On XXXX XXXX XXXX days later, no supervisor ever did call back.\n-On XXXX XXXX XXXX,I spoke with XXXX, who says a check has been re-issued. The original check was returned XXXX XXXX, XXXX,not XXXX XXXX XXXX,as XXXX originally told me. XXXX was re-issuing a check on XXXX XXXX, XXXX,and I should have it by the end of the week. XXXX  claims it is being eexpedited,and then she hung up on me, intentionally.\n-On XXXX XXXX XXXX,I spoke wwithXXXX. She said no one ever re-issued a check or requested a new check. XXXX then stated the Cashing Department is researching to see if a replacement check was ever done. I asked XXXX who the XXXX XXXX complaint officer, etc., twere,so I could make complaints. She advised me to try the collections department at  XXXXXXXX but the call will probably be rerouted back to them  customer service.  XXXX  then said she had just sspokenwith her supervisor by the name of XXXX\n-On XXXX XXXX XXXX, I ended up speaking with XXXX,the XXXX,and he said he will make a note of each employees names and conversations. I did advise him, XXXX was the most helpful out of everyone. \nXXXX  was going to follow up with the cashiering department and have a new check XXXX to me that same dday,and I will have it the next day, XXXX XXXXl said he noted my account to only work with him. He will call back within a couple of hours. He is located in XXXXand he will be there until XXXX  Pp.m.XXXX time.\nXXXX did call back as he stated. I missed his call and I tried to call him back at XXXXXXXX,which is the number that showed up on my phone. They claimed I needed to call XXXXXXXX. The gentleman I spoke with said the above XXXX #  is to the commercial accounts ddepartment He tried to transfer me to XXXX, but XXXX was not available. The note ssaysXXXX will call me back on XXXX XXXX XXXX XXXX.\nXXXX notes in their computer system ssaythe escrow department has sent the paperwork up to the supervisor for his or her approval. Funds will then be put back iinto theescrow aaccount,and at that time, a check will be cut and XXXX  to me. It will not be taken care of or finalized until the following XXXXy, mmid-week XXXX said  hopefully will have an answer with a final, XXXX XXXX.\n-On XXXX XXXX XXXX, I spoke with Ioyna again and left a message for XXXXl to call back.\n-On XXXX XXXX XXXX, I spoke with XXXX again ((gentleman who tried contacting XXXX but XXXX was not available. XXXX left a message for XXXX  to call me back ASAP.\n-On XXXX XXXX XXXX, I called again. I spoke with XXXX, who claimed there were no notes in my file to transfer ONLY to XXXX. I was then transferred to Ilena who then transferred me to XXXX.\nI  spoke with XXXX  and he says hes still waiting for the cashiering department. Then he said the escrow department claims to have stopped the first stop payment.\nI have been getting the runaround since XXXX XXXX XXXX and advised I would report this situation to:\n\nConsumer Financial Protection Bureau; FTC; State Consumer Protection Office; XXXX XXXX XXXX XXXX  XXXX; XXXX XXXX  Office Constitution Dept; HUD; Dept of Justice relating to the Fair Housing Act, USC XXXX et seq regarding my disability, intentional harassment, hostility, and abuse affecting my Major Life Activity and FBI for Mortgage Fraud and Theft.\nI continued the conversation with XXXX He claims this issue will not even be resolved by tomorrow. I asked for the Dept DDirectorsname. XXXX  says his name is XXXX XXXXl was going to send XXXX an email regarding the situation. I asked to be copied but was denied.\nI am at a complete loss and very frustrated over this situation. As you can tell, I have taken excellent notes and dates and whom I spoke with.\nI am hoping there is some type of action that your office is able to take in order to expedite my refund and action against Selene Finance. Any assistance would be greatly appreciated.\nThank you so much. \XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX1\nXXXX, Illinois XXXX

Company response to consumer: Closed with explanation