Consumer complaint received 2026-04-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Block, Inc.
State: CO

Complaint narrative:
I am filing this complaint regarding a {$5000.00} fraudulent transaction that occurred through Cash App. My family owns a smoke shop business, and we regularly purchase inventory in large quantities to restock our store. In XXXX, we were contacted by an individual posing as a legitimate distributor under the name XXXX Distributions. The initial communication began on XXXX, where this individual presented himself as a professional supplier. Due to the nature of our business, these types of transactions are normal for us. In XXXX, we requested to continue communication via phone, and the individual provided a phone number. We spoke with him directly, and he appeared professional, polite, and trustworthy, which further reinforced the legitimacy of his claims. Based on these interactions, we sent a total of {$5000.00} through Cash App to complete an inventory purchase. After receiving the payment, the individual began delaying shipment, stating that the order would be shipped soon. Over time, communication became inconsistent, and he eventually stopped responding altogether. It became clear that no products would be delivered and that we would not receive a refund. We repeatedly attempted to contact him and requested our money back, but he ignored our requests. Additionally, this individual used disappearing messages on XXXX, which resulted in the loss of key parts of our conversation history. This appears to have been done intentionally to avoid accountability and evidence retention. The Cash App account we sent the funds to was listed under the name XXXX Billings. Cash App requires users to verify their identity using a Social Security Number which should ensure that account names reflect real individuals. It is unacceptable that this user was allowed to operate under what appears to be a false or misleading name, making it extremely difficult to identify the person responsible for this fraud. Cash App denied my dispute, stating that the transaction was authorized. While I did send the payment, it was done under false pretenses as a result of deliberate deception and fraud. This was not a legitimate or voluntary transaction in the true sense but rather a scam. I am requesting that Cash App conduct a proper investigation into this fraudulent account, provide the identity of the individual behind the account, and issue a refund for the {$5000.00} lost as a result of this scam. This situation has caused significant financial harm to our family business, and I expect a fair resolution. We were very behind on our mortgage payment due to this scam please help us solve a proper resolution cashapp didnt even offer a dollar back to us or even a partial refund this is just a very sad time for us thank you and we hope this complaint can escalate this situation and help us get our money back. Also I forgot to mention when we got his phone number and he started to no cooperate we called him many times and sometimes he would answer for 10 seconds and just hang up I will attach the files below.

Company response to consumer: Closed with explanation