Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA

Complaint narrative:
this formal complaint against * * XXXXXXXX XXXX XXXXXXXX * * concerning their unauthorized handling and reporting of my mortgage account. Despite my disputes, XXXX XXXX has failed to verify the account within the statutory timeframe, admitted they have no record of my obligation, and exposed my private information via their securitization/transactional structureactions that violate my rights under the * * Fair Credit Reporting Act ( FCRA ) * *, * * Uniform Commercial Code ( UCC ) * *, and * * Gramm-Leach-Bliley Act ( GLBA ) * *. 


1. Facts & Unauthorized Assignment - I originally contracted with XXXX XXXX. I never consented to any agreement with another Servicer, yet it was given to three different servers. 
- XXXXXXXX  XXXX admitted they can not find or locate my account in their records, yet continue to report it as active and derogatory. 
- In securitizing and selling my loan receivables, XXXX XXXX transferred my * * social security number * *, * * payment history * *, and other * * non-public personal information * * to undisclosed third parties * * without my consent * *. 
A. Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) - * * 1681i ( a ) * * Upon consumer dispute, CRAs must complete a * * reasonable investigation * * and * * delete any unverified item * * within 30 days. XXXX XXXX failed to verify my account and has not notified the bureaus to delete it. 
- * * 1681s-2 ( b ) * * Furnishers must * * correct or delete * * inaccuracies and * * notify all bureaus * * of corrections. XXXXXXXX XXXX has done neither. 
- * * 1681e ( b ) * * CRAs must maintain * * reasonable procedures * * to ensure * * maximum accuracy * *. Continuing to report an unverified account violates this duty. 
B. Uniform Commercial Code- * * UCC 3-501 ( b ) ( 2 ) * * On demand, the holder of a negotiable instrument ( my promissory note ) must * * produce the original note * * or demonstrate its valid assignment. XXXX XXXX inability to locate my note indicates the debt is * * discharged * *.

- * * UCC 3-305 ( a ) * * A debt is * * discharged * * when the instrument can not be produced or validated. No valid instrument = no enforceable obligation. 
- * * UCC 1-308 * * I * * reserve all rights * * under this section ; I refuse to waive any defenses or claims. 
C. Gramm-Leach-Bliley Act ( 15 U.S.C. 6801 et seq. ) - * * 6802 * * Financial institutions must * * protect nonpublic personal information * * and notify consumers of informationsharing practices. XXXX XXXX undisclosed securitization of my data constitutes a * * privacy breach * *. 
3. Consumer Harm- I have been * * denied mortgage and auto financing * * due to this unresolved trade line. 
- My * * credit score * * continues to suffer from inaccurate, unverified reporting. 
- I have experienced * * emotional distress * *, * * lost opportunities * *, and * * wasted time * * disputing this matter for months. 
4. Relief Demanded 1. * * Immediate Deletion With Prejudice * * of this XXXX XXXX account from * * Experian, Equifax, and TransUnion * * it is legally * * unverifiable * *. 
2. * * Written confirmation * * from each credit bureau and XXXXXXXX XXXX that the account is permanently removed. 
3. * * Cease and desist * * all further reporting and collection attempts on this account.

4. * * Monetary compensation * * for the financial, emotional, and reputational damages caused by these violations. 
5. * * CFPB investigation * * into XXXX XXXX assignments, privacy practices, and compliance with FCRA, UCC, and GLBA statutes. 
XXXXXXXX XXXX actions constitute willful noncompliance with federal credit laws, commercial code, and privacy statutes. I trust the CFPB will act swiftly to enforce my rights and ensure I am made whole.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation