Consumer complaint received 2026-04-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: TRUIST FINANCIAL CORPORATION
State: TX

Complaint narrative:
I am writing to formally request a XXXX form ( Cancellation of Debt ) related to the account associated with [ Account XXXX ] that is currently being reported on my credit report. If this debt has been forgiven, canceled, or settled for less than the full balance, the IRS XXXX form is required to be filed under 26 U.S.C. 6050P if the amount of canceled debt exceeds {$600.00}. In addition to the XXXX form, I am disputing the accuracy of the debt and requesting verification in compliance with the Fair Credit Reporting Act ( FCRA ), specifically XXXX XXXX. XXXX ( Reinvestigation of Disputed Information ), and XXXX XXXX. XXXX ( Responsibilities XXXX XXXX XXXX XXXX ). I am entitled to request and receive complete documentation to verify the accuracy and legality of this account 's reporting, and I am invoking my rights under [ Your State ] law to receive proper validation of this debt. Written Communication Only : Please be advised that I am requesting written communication only regarding this matter. I do not wish to receive any phone calls or other forms of communication. Any correspondence should be directed to the address listed above. This request is made pursuant to my right under 15 U.S.C. 1692c ( c ) of the Fair Debt Collection Practices Act ( FDCPA ), which entitles me to request that all communication from you be in writing. Requests for Documentation : XXXX. XXXX Form : XXXX. If the debt has been XXXX, forgiven, or settled for less than the full amount, I request that you provide a copy of the XXXX form filed with the IRS. This form is required when the forgiven amount exceeds {$600.00}. If you have not filed this form, or if you can not provide it, I will assume that the debt has been XXXX and should no longer be reported as owed on my credit report. Failure to file the XXXX XXXX constitute fraudulent reporting of the debt. 3. Authenticated Double-Entry Accounting Records : In addition to the XXXX, I am requesting full double-entry accounting records for the account in question. This should include a detailed breakdown that shows all transactions, including the original balance, payments, interest, fees, and any other adjustments made to the account. Please ensure that the records comply with standard accounting practices, and provide authenticated evidence of the debt, rather than a simple list of charges or account statements. The court ruling in XXXX v. XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ), states that debt collectors must provide verified and authenticated documentation, not merely conclusory statements. XXXX. Proof of Legal Right to Report and Collect the Debt : I also request authenticated evidence, in compliance with [ Your State ] law, that you have the legal right to report and collect this debt. This should include the original signed contract or agreement showing my obligation to pay the debt and your legal right to enforce collection and report it to the credit bureaus. In XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX. XXXX XXXX. XXXX ), the court held that creditors must provide original signed documentation to prove the validity of a debt. Failure to provide this evidence could result in violations of both state and federal consumer protection laws. Request for Deletion if Evidence is Not Provided : If you are unable to provide the requested documentation or proof of the debt, I request that you immediately delete this account from my credit report in compliance with 15 U.S.C. 1681i and 15 U.S.C. 1681s-2. Under these provisions, you are required to investigate and correct any inaccuracies in the information you report to consumer reporting agencies. Failure to respond to this request, or failure to provide the required documentation, will compel me to take further action. I will file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ), pursue legal remedies, and, if applicable, file a Suspicious Activity Report ( SAR ) with the IRS under FinCEN Form 111 for potential fraud if you continue to report inaccurate or unverified information. Please respond within 30 days of receipt of this letter. I look forward to receiving the requested documentation or confirmation that the account has been deleted from my credit file. Sincerely

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation