Consumer complaint received 2026-03-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Rocket Mortgage, LLC
State: MO

Complaint narrative:
I am a XXXX consumer ( effective XXXX ) and a XXXX XXXX professional with a XXXX XXXX XXXX ( XXXX ). I am currently serving as the court-appointed XXXX for the XXXX of XXXX XXXX XXXX XXXX ). Despite my protected status and documented professional diligencewhich includes the independent recovery of {$140000.00} in insurance proceeds following a XX/XX/XXXX XXXX Mortgage has engaged in predatory obstruction. Specifically, in XX/XX/XXXX, the servicer executed an unauthorized lockout by boring out the locks. This action was taken despite the property being under a XX/XX/XXXX, XXXX of XXXX that mandated the vacancy for my safety. This extra-judicial XXXX has prevented me from fulfilling my fiduciary duties and retrieving estate property, violating both probate law and consumer protections for the XXXX. In XXXX the XXXX property was being serviced by XXXX. During this time my mother authorized XXXX debits for approximately {$600.00} for her mortgage payments. During the last 3 months, XXXX processed payments for approximately {$950.00}. By XXXX of XXXX the transfer to Nationstar Mortgage was completed and my mother ( XXXX. ) was forced into a predatory loan modification and used XXXX of XXXX to defend against the foreclosure ( XXXX ). At that time she paid {$16000.00} to Nationstar. Nationstar also forced a 40 year loan modification at this time. From XXXX, Nationstar made XXXX in payments, interest calculations, misapplied escrow payments and prevented senior freeze protections regarding her property taxes as well as committing equity skimming of the mortgage. In XXXX of XXXX, Nationstar rejected the monthly payment and by XX/XX/XXXX, Nationstar initiated a second foreclosure ( XXXX ). At this time, I filed a XXXX indicating the errors. Nationstar rejected the initial accounting mistakes totalling approximately {$33000.00} during their servicing ( XXXX ). From XX/XX/XXXX to XXXX I attempted to protect the estate by ProSe filings. In addition my preliminary audit reflected the mortgage was likely at the tipping point prior to the XXXX serving. I am alerting the XXXX to evidence of XXXX and XXXX of XXXX XXXX. My investigation has revealed the following forensic XXXX. Deletion of XXXX Records : The MERS registration for this loan was recently deleted. This is a critical indicator that the beneficial interest was not properly tracked or that the legal right to enforce the mortgage has been XXXX. Removal from Fannie Mae XXXX : The loan is no longer listed on the Fannie Mae. Deletion of MERS Records : The MERS registration for this loan was recently deleted ( verificationprocesscompletedafter NOE ). This is a critical indicator that the beneficial interest was not properly tracked or that the legal right to enforce the mortgage hasconstitutes a failure of due process and a violation of federal mortgage servicing rules regarding 'Successors in XXXX.

Company response to consumer: Closed with explanation