Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
Dear CFPB Representative, I am submitting this formal complaint against the credit reporting agencies TransUnion, XXXX, and XXXX for their egregious and repeated violations of federal laws and regulations, specifically those set forth under the Fair Credit Reporting Act ( FCRA ), Truth in Lending Act ( TILA ), and other applicable statutes. Their actions have caused me significant harm, including inaccurate reporting of credit information, failure to provide proper notifications, and inadequate resolution of disputes. Below is a detailed outline of the violations : 1. Violation of 15 U.S. Code 1681e ( b ) - Maximum Possible Accuracy The agencies failed to follow reasonable procedures to ensure the maximum possible accuracy of the information in my credit file. Despite disputing multiple errors, they have continued reporting inaccurate, outdated, and unverifiable information, in direct violation of this provision. 

2. Violation of 15 U.S. Code 1681i - Dispute Procedures These agencies failed to properly investigate and correct inaccurate information on my credit report after I filed disputes. They did not conduct reasonable reinvestigations as required by law and failed to notify furnishers to verify the accuracy of the disputed items.

3. Violation of 15 U.S. Code 1681s-2 - Furnishers Responsibilities The credit bureaus have reported information from furnishers without ensuring compliance with their obligations under 1681s-2 to provide accurate and complete information.

4. Violation of 15 U.S. Code 1681g - Consumer Disclosures The credit bureaus failed to provide me with full and transparent disclosures about the data included in my file when requested. This is a violation of their duty to provide full disclosure under the FCRA.

5. Violation of 15 U.S. Code 1666b - Timely Posting of Payments These agencies reported inaccurate late payments despite payments being made on time. This is in direct violation of 1666b, which ensures the timely posting of payments to prevent harm to consumers credit.

6. Violation of 15 U.S. Code 1692g and 12 CFR 1006.34 ( c ) - Debt Validation and Communication The agencies have failed to verify debts as required under federal law. Despite repeated requests for validation, they continued reporting unverified debts, which is misleading and harmful to my financial standing.

7. Violation of 15 U.S. Code 1681c-2 - Fraud Alerts and Identity Theft Procedures The bureaus failed to properly apply fraud alerts and safeguard my file from potential identity theft after I provided documentation indicating potential fraudulent activity. 

8. 1099-C Debt Cancellation Issues The agencies have incorrectly reported debts that have been discharged through cancellation ( via 1099-C ) or bankruptcy. This is a clear misrepresentation and a violation of federal law requiring accurate reporting.

9. General Violations of FCRA and CFPB Regulations The agencies are in direct violation of their responsibilities under multiple provisions of the FCRA, including : 1681b ( 2 ) Permissible Purposes of Consumer Reports 1681q Obtaining Information Under False Pretenses 1681s-2 ( a ) ( 1 ) ( B ) Duty to Report Disputed Information Accurately Additionally, they failed to follow requirements outlined in 12 CFR 1006.6 ( c ) and 12 CFR 1026.13 regarding proper communication and dispute handling.

Harm and Damages As a result of these violations, I have experienced significant financial and emotional harm, including : Lower credit scores, leading to higher interest rates.

Denial of credit applications.

Emotional distress caused by repeated denials of disputes and lack of transparency.

Requested Resolution I am requesting the CFPB to : 1. Investigate these violations thoroughly. 
2. Order TransUnion, XXXX, and XXXX to correct all inaccuracies on my credit report immediately. 
3. Impose financial penalties and corrective actions to ensure compliance with federal laws and regulations.

4. Mandate ongoing audits of their dispute resolution processes.

5. Provide restitution for the harm caused, including compensation for emotional distress and any financial losses incurred. 

I am attaching copies of my credit reports, dispute letters, responses from the agencies, and any other supporting documentation. 

Thank you for your immediate attention to this matter. I trust that the CFPB will hold these agencies accountable for their unlawful practices and take swift action to ensure compliance. 

Dear CFPB Team, I am writing to formally lodge a complaint against TransUnion, XXXX, and XXXX for their continued violations of federal laws regarding consumer rights. Despite my attempts to resolve these issues directly with the credit reporting agencies ( CRAs ), I have not received any resolution. This negligence not only affects my financial health but also violates my rights under several key federal statutes and regulations. 

1. Failure to Delete Late Payments The CRAs have failed to investigate and delete inaccurate late payments from my credit reports, violating : 15 U.S.C. 1666b : Timeframes for creditor responses and billing error corrections.

15 U.S.C. 1637 ( b ) : Mandate for accurate disclosure of credit account terms and conditions.

15 U.S.C. 1681s-2 : Duty of furnishers to provide accurate information.

15 U.S.C. 1681i : Obligations to reinvestigate disputed items.

These provisions clearly establish a framework for timely and accurate reporting, which the CRAs have failed to uphold.

2. Improper Retention of Hard Inquiries I have disputed unauthorized and outdated inquiries on my reports, yet they remain unaddressed. This violates : 15 U.S.C. 1681b ( 2 ) : Restrictions on permissible purposes for obtaining credit reports.

15 U.S.C. 1681 ( q ) : Prohibitions on obtaining credit reports under false pretenses.

15 U.S.C. 1681c-2 : Obligations for security freezes and fraud alerts.

Retention of unauthorized inquiries is damaging and undermines consumer protections meant to safeguard against misuse of sensitive information.

3. Failure to Delete Charge-Offs and Related Violations Charge-offs and related negative entries remain on my credit report despite being inaccurate or outdated, in direct violation of : 15 U.S.C. 1666b : Requirements for correcting billing errors.

15 U.S.C. 1681i : CRA duties to reinvestigate disputed items.

15 U.S.C. 1681s-2 : Responsibilities of furnishers to report accurate information.

Additionally, the reporting of charged-off accounts conflicts with 1099-C cancellation of debt requirements, which creates further inaccuracies in my reports.

4. Non-Compliance with Federal Regulations The CRAs are in violation of the following Consumer Financial Protection regulations : 12 CFR 1006.34 ( c ) : Disclosure standards for debt collectors. 
12 CFR 1006.6 ( c ) : Prohibitions on misleading representations.

15 U.S.C. 1681e ( b ) : Requirements for maintaining maximum possible accuracy in credit reports.

15 U.S.C. 1681s-2 ( a ) : Mandate for furnishers to prevent the reporting of inaccurate information.

Request for Immediate Action Given the CRAs ongoing non-compliance, I request that the CFPB take the following actions : 1. Investigate the CRAs Practices : Enforce compliance with federal laws and hold the CRAs accountable for violations.

2. Require Deletion of Inaccurate Information : Ensure that all late payments, inquiries, and charge-offs are deleted from my reports.

3. Impose Penalties : Impose appropriate penalties on TransUnion, XXXX, and XXXX for their negligence. 
4. Audit CRA Compliance Processes : Assess the CRAs reinvestigation procedures to prevent future violations. 

Supporting Documentation Enclosed, I have included the following : Copies of my disputes submitted to the CRAs. 
Responses ( or lack thereof ) from the CRAs. 
Evidence of inaccuracies and non-compliance. 

I trust the CFPB will take swift and decisive action to address these violations and protect consumers from further harm. I look forward to your response and resolution of this matter. 

Thank you for your attention to this urgent complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation