Consumer complaint received 2025-02-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: Bread Financial Holdings, Inc.
State: CA

Complaint narrative:
This account was closed by the card issuer without my consent and without any notifications. I called in and spoke to a gentleman in the department that closed my card and he assured me that I would not be charged any interest while the card is closed and I am paying off the debt I am said to owe which I disagree with. FCRA and FDCPA violations. In XX/XX/XXXX they reported me as over 30 days past due when I was not even late. I was told no interest would be assigned to my account. Then they started charging me interest, I called in and told them there was no interest per the employee who told me this on a recorded line. Then after I noticed interest being charged to a closed account and additional charges being added to a closed account I called in and a rep. told me they changed my terms. I get paper billing statements and notices and no new terms were mailed to me and if they had been I would have denied the terms which is my right. All the interest from the day this account was closed thru the current date of XX/XX/XXXX. This card company also has violated federal law. As of XX/XX/XXXX the consumer financial protection bureau limited late payment fees to {$8.00} from XX/XX/XXXX to still happening they are charging {$44.00} for a late charge which is illegal. They need to remove all late fees during this time period. They have over XXXX XXXX cards misused and are subject to this rule. The balance and interest is wrong also and they have committed fraud by collecting more money then they are entitled to from my card insurance by using the disputed transactions reported to figure minimum payments and interest and they never filed my disputes and they are still on my account. I also did not receive my second welcome gift. I am not going to stop holding this company accountable and if this issue is not addressed and if this complaint is closed again and mislabeled as a duplicate complaint and not addressed I will have to bring this matter to the regulatory agency the government assigns to these issues. I have been the victim of crimes and this company needs to be held accountable. My credit card insurance that you defrauded for a year by not processing disputed transactions and reporting me as over 30 days late in XXXX when I made my payment is a violation of the FCRA. Robo calls were also used by your company to collect a debt an illegal actions taken and violation of California state law. I will not pay a XXXX on this account until my complaints are addressed. If they are not addressed I will be consulting help from an outside source, I can not and will not pay interest on this account when I and a comenity agent from the fraud department told me and we both agreed to no interest being assigned to my account. since I cant get commenity bank to follow the credit agreement, and trying to change terms without communicating them to me is more illegal actions I cant get commenity to follow, the laws of this country, and the Consumer Financial Protection Bureau has yet to hold them accountable for their unlawful actions. Despite the fact that every month another crime is committed and my account falls deeper into false and incorrect data being reported falsely.

Company response to consumer: Closed with non-monetary relief