Consumer complaint received 2025-11-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: PNC Bank N.A.
State: TN

Complaint narrative:
I am requesting a supervisor-level review of PNC Banks handling of my auto loan because the account contains multiple serious violations of federal regulations ( TILA, FCRA, FDCPA ), Uniform Commercial Code requirements ( UCC 9-614 and 9-616 ), and CFPB/OCC standards regarding post-charge-off accounting and repossession communications .

The core issue : PNC assessed unauthorized fees after charge-off, failed to provide a compliant post-sale deficiency notice, reported inconsistent and inaccurate balances to credit bureaus, and can not account for more than {$11000.00} in post-charge-off payments I made. Because of these errors and missing disclosures, the claimed deficiency balance of {$5500.00} is not legally accurate or enforceable.

1. Missing Legally Required Post-Sale Deficiency Notice ( Major Violation ) I did receive a notice of deficiency, but it did NOT contain the required information under UCC 9-614 and UCC 9-616 . Specifically, PNC failed to provide : The sale price of the vehicle The date and time of sale Whether it was a public or private sale The location of the sale The method of sale The itemized deductions subtracted from sale proceeds ( fees, towing, storage, auction costs, etc. ) A complete explanation of how PNC calculated the alleged deficiency I received only a single number and nothing else.

Under UCC 9-616 and controlling case law, a lender may not collect a deficiency if they fail to provide a compliant post-sale explanation.

2. Unauthorized Fees and Interest Added After Charge-Off PNCs own letter admits it charged the following after the loan was charged off on XX/XX/XXXX : charge-off fee outstanding late fees remaining interest due The amount added after charge-off totals approximately {$2100.00}.

Federal guidance states that once a loan is charged off, new fees or interest can not be added unless specifically disclosed and permitted.

PNC provided no documentation showing these post-charge-off additions were authorized.

3. Inaccurate and Fluctuating Credit Reporting ( FCRA Violations ) PNC reported multiple inconsistent balances to XXXX  between XX/XX/XXXX and XXXX, including : Sudden decreases and increases caused by NSF payment reversals Changing balances month-to-month despite the loan being charged off No clear explanation of how post-charge-off payments were credited A {$34000.00} payment posted in XX/XX/XXXX ( representing the sale ) with no matching breakdown This violates FCRA 623 ( a ) ( 1 ) ( A ) : Furnishing information known or reasonably believed to be inaccurate.

The constant fluctuations show PNCs internal accounting is unreliable.

4. Improper Handling of Post-Charge-Off Payments ( TILA & CFPB Servicing Violations ) PNC accepted {$11000.00} in post-charge-off payments from me but failed to : Provide a single statement showing how those payments were applied Provide any amortization or adjusted balance after each payment Credit payments accurately in line with Regulation Z requirements Provide an accounting demonstrating how these payments reduced principal, interest, or fees PNCs own documents do not demonstrate : where the money went how it was allocated why the deficiency remained so high after so many payments This violates TILA and CFPB servicing standards for payment crediting.

5. Commercially Unreasonable Sale Price ( UCC 9-610 Violation ) PNC applied approximately {$34000.00} as the sale proceeds of my vehicle.

For my model and year, comparable vehicles in XXXX sell for well above that amount often {$40000.00} to {$55000.00} even in wholesale or rough condition.

PNC has refused to provide : any documentation of the sale date, location, or method proof the sale was commercially reasonable proof of competitive bidding auction receipts or sale contracts A lender may not collect a deficiency after a commercially unreasonable sale.

6. Improper Charge-Off Accounting ( OCC and FDCPA Violations ) PNC : Used an incorrect principal amount at charge-off Added new fees after charge-off Reversed NSF payments without adjusting reported balances accurately Reported fluctuating balances inconsistent with charge-off rules Provided no ledger showing interest accrual stopped after charge-off Combined, these errors mean the deficiency is unreliable and unverifiable.

Requested Resolution Based on the extensive errors, missing disclosures, and clear violations of UCC and federal regulations, I am requesting : Removal of the entire deficiency balance of {$5500.00} Correction of credit
reporting to show XXXX balance and resolved account A full accounting ledger showing : all interest all fees all post-charge-off payment applications sale proceeds and deductions PNC should not continue collecting or reporting a deficiency that was calculated without the legally required notices, without accurate accounting, and without compliance with UCC repossession standards.

I certify this information is accurate to the best of my knowledge and all supporting documents are attached.

Company response to consumer: Closed with explanation