Consumer complaint received 2022-03-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: CT

Complaint narrative:
XX/XX/XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX Against Mr. Cooper Mortgage XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Loan # XXXX This is an update of our complaint : Your office has requested to stay involved in this matter. The judge 's intervention and ruled that do a modification of our loan. To stop the strict foreclosure action. which stop the date of the sale? We know that Mr. Cooper has no intention to do the modification in line with the federal guidelines. The law as it is required interest deduction. The interest on our loan is 14 percent. The loan started with XXXX percent and has ballooned to the current rate. It is a predatory loan. It is illegal under fair lending rules. Again, a principal reduction is needed to have a fair and affordable loan. The principal loan was {$370000.00}, now Mr. Cooper has our loan principal loan to be {$960000.00}. The current appraisal for the property is {$330000.00}. Mr. Cooper has been very shady and has broken all laws on this loan. We have submitted all they requested with the checklist this Friday XX/XX/XXXX. We have both the income, the credit, and we are committed to staying in our home. On the the XXXX on XXXX we had one section of mediation meeting. The bank said they have received all that they needed to put a loan work out. That they will need one month. In less than two weeks, the bank notified us that they will not do the modification. That they rather do a strict foreclosure. We are inviting your office to help us. All we ask is for you to appeal to Mr. Cooper to give us a fair, and honest rework on the loan. That will allow us to stay in our home. With the intervention of your office. Mr. cooper gave us our modification a chance. Please see attach the modification that Mr. cooper came up with. The monthly payment they offered us {$8800.00}. That is for the first three months. After which the loan will be restated. Nobody can afford to pay such a high amount of monthly payment. The question is how Mr. cooper came up with such a big monthly payment. Mr. Cooper has never had any intentions of giving us a fair and avoidable modification. Mr. copper could have been more creative to come with a fair situation. We have the income to pay up to {$3500.00} monthly. Please review the attached modification backstage. We will be appreciative if they can intervene on our behalf. To persuade Mr. cooper to be more considerate. Let Mr cooper explain how they come with such numbers. Why they could not defer some of the principles and taxes, to make the monthly payments affordable. For Mr. Cooper to do the modification base on the federal guidelines. My Sale date is XX/XX/XXXX. I wonder if my case is an individual case or systematic unfair and deceptive practice or discrimination. 2 ) Denying us principal reduction for the selfishness of trying to write off almost a million for themselves. I hope that you work with us, with the authority of your office to appeal to Mr. Cooper. We thank you in anticipation Sincerely XXXX XXXX XXXX, and XXXX XXXX, XXXX

Company response to consumer: Closed with explanation