Consumer complaint received 2025-09-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: IL

Complaint narrative:
I am filing this complaint against Wells Fargo Bank , N.A . regarding the inaccurate and harmful reporting of late payments on my credit report. I have attempted to reach out to Wells Fargo several times to rectify this matter and have continuously been ignored. I now demand that Wells Fargo cease and desist the reporting of all late payments on this account to any/all credit reporting agencies. 

Wells Fargo has reported late payments on account XXXX. I KNOW and strongly believe these reports are either inaccurate, misapplied, or unverifiable. Despite my attempts to resolve this directly with Wells Fargo, the negative marks remain, and they are causing significant damage to my credit standing, my financial stability, and my ability to provide for my family. 

Wells Fargo has a long and well-documented history of mishandling consumer accounts, including misapplied payments and unlawful practices. The CFPB itself has issued consent orders and fines against Wells Fargo for account mismanagement ( most recently in XXXX, with a {$3.00} XXXX penalty for widespread consumer harm ). 
Wells Fargo has a documented history of mishandling consumer accounts and engaging in unlawful practices, including : XXXX : {$180.00} XXXX settlement for creating fake accounts. 
XXXX : {$1.00} XXXX fine by the CFPB and XXXX for mortgage and auto loan abuses. 
XXXX : {$3.00} XXXX settlement with CFPB for widespread mismanagement, including improper fees and misapplied payments. 

Given this well-documented pattern of misconduct, I have reasonable grounds to question the accuracy and legitimacy of the late payments being reported on my account. 

I have requested that Wells Fargo provide proof of the alleged late payments, including internal records, but they have failed to supply sufficient evidence. Under FCRA Section XXXX, they are legally required to report only accurate and verifiable information, and to correct or delete any information that can not be verified. 

The continued reporting of these negative marks is not only inaccurate, but also deeply harmful. It prevents me from qualifying for better housing, reasonable credit, and opportunities that would improve my financial life. 

This situation has caused me stress, frustration, and feelings of helplessness. I have always strived to act responsibly with my credit and finances. To see my efforts undermined by what I believe to be false reporting is disheartening. Wells Fargo, as a major financial institution, has a duty of care to ensure the accuracy of the information it furnishes. Instead, their failure to do so has placed an unfair burden on me. 

Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX - Wells Fargo has XXXX duty to report only accurate and verifiable information. Failure to maintain maximum possible accuracy is a direct violation of FCRA XXXX ( b ). 
- XXXX FCRA XXXX, furnishers of information are prohibited from reporting information they know or should know is inaccurate. 

Fair Debt Collection Practices Act ( FDCPA ), XXXX XXXX. XXXX - Although primarily applicable to third-party XXXX, if Wells Fargo XXXX XXXX in any collection capacity, false representation of debt statusincluding inaccurately marking payments as lateviolates FDCPA XXXX. 

Truth in Lending Act ( XXXX ), XXXX XXXX. XXXX et seq. 
- TILA requires clear and transparent crediting of payments. If payments were misapplied, delayed, or not credited properly, Wells Fargo XXXX be in violation of TILAs accurate accounting obligations. 

XXXX XXXX record-keeping and payment processing have been legally proven to be flawed and unreliable. 
I request strict proof of the alleged late payment ( XXXX ), including transaction records, posting dates, and internal system logs. Without such proof, continued reporting constitutes willful noncompliance with FCRA. 
Inaccurate negative marks directly harm my creditworthiness and opportunities. Since your Wells Fargo is under legal obligation to ensure maximum possible accuracy, I demand immediate correction. 

I have attempted to resolve this with Wells Fargo XXXX XXXX and have been ignored each time. Therefore I am demanding monetary compensation of no less than {$25000.00} in damages AND the immediate deletion of each reported late payment from my credit reports. 

This is not just about correcting numbers on a pageit is about restoring fairness and trust in a system that consumers like me depend on. I ask for your help in holding Wells Fargo accountable and ensuring that my credit history reflects accordingly. 

Thank you for your time and for advocating for consumers like me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation