Consumer complaint received 2024-05-13 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Monterey Financial Services LLC
State: TX

Complaint narrative:
In XX/XX/XXXX, I conducted a routine examination of my credit report and was alarmed to discover a series of unauthorized withdrawals totaling {$1000.00} made by Monterey Financial from my bank account. Prior to this revelation, I had no prior knowledge of any business dealings with this entity. This discovery prompted an immediate investigation into the nature of these transactions. 

Upon scrutinizing my bank statements, I found that Monterey Financial had been deducting {$150.00} from my account each month since XX/XX/XXXX. Despite the significant financial impact of these withdrawals, I had never entered into any lease agreement with Monterey Financial or any affiliated parties. The absence of any prior communication from Monterey Financial regarding these transactions only compounded my concern. 

In an attempt to rectify the situation, I embarked on a thorough examination of Monterey Financial 's background and practices. To my dismay, I uncovered a distressing trend of consumer complaints mirroring my own experience. These complaints, numbering over XXXX, uniformly highlighted the company 's elusive nature and its apparent disregard for consumer rights. 

Moreover, when Monterey Financial responded to these complaints, they claimed that the victims were indeed sent letters and alleged that complainants answered phone calls from them, stating, " I don't believe you, '' before hanging up. However, many of the complainants, myself included, assert that we never received any correspondence nor did we engage in any conversations with representatives from Monterey Financial.

These claims by Monterey Financial only add to the confusion and frustration experienced by those affected, further highlighting the company 's lack of transparency and accountability in addressing legitimate concerns raised by consumers. 

Specifically, individuals reported encountering insurmountable obstacles when attempting to obtain essential documentation or establish direct communication with Monterey Financial. Despite repeated requests for a copy of the purported lease agreement and documentation outlining the chain of ownership, I encountered a similar deadlock. 

My efforts to elicit a response through both email correspondence and the company 's website contact portal have been met with silence. In a troubling turn of events, my access to the website was abruptly revoked shortly after submitting my inquiries, rendering further attempts at communication futile just as many others have also reported. 

Moreover, repeated attempts to contact Monterey Financial via phone were met with a consistent message indicating that the company was " out of the office, '' thereby exacerbating the difficulty of resolving this matter through traditional channels. 

It is particularly disconcerting that Monterey Financial 's responses to prior complaints include claims of attempted communication via phone and maila narrative that starkly contradicts the experiences recounted by numerous individuals, including myself. 

In light of these revelations, I am committed to pursuing a resolution that upholds transparency and accountability on the part of Monterey Financial. Their actions not only reflect poor business practices but also raise significant ethical concerns regarding consumer rights and financial integrity.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation