Consumer complaint received 2023-04-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Lender trying to repossess or disable the vehicle
Company: Bridgecrest Acceptance Corporation
State: WA

Complaint narrative:
Bridgecrest is the auto lender and they are not even licensed to do business in my state. They repossessed my vehicle on XX/XX/XXXX to this date XX/XX/XXXX I have never received a single thing in mail stating my vehicle was repossessed or anything at all state I can reinstate loan absolutely nothing. It has already been sent to Auction and never received notice of that or when they intent to hold auction for my car not a single thing whatsoever from lender. I have updated my correct address with atleast 4-5 different people at Bridgecrest. Also the repossession company XXXXXXXX XXXX of XXXX there driver Stole over {$3000.00} worth of tools ( my deceased fathers ) and my XXXX laptop out of trunk of my car. He broke middle area of back seat to get into trunk. There is pictures he took of after he repossessed my car and back seat wasn't broke and nothing in back seat but a dog harness and some papers behind each seat and then when it showed up at Auction place and stuff was then present in back seat and seat was broken in the middle from being pried open and finally after a total nightmare of repo place trying to illegally charge me to get belongings I had to glass to two separate places to track my belongings down with no notice or help from lender at all and that's when I discovered Al my power tolls and hand tools stolen from my tool backpack and my laptop that was in my bag as well all in the trunk of my car were gone. The transporter and driver who repossessed my car said he never had access to inside my vehicle but I have text from him stating he collected belongings from inside car but could get into trunk which is a total lie and celery he is lying about being inside my car as well I have text proof also met with him for a little amount of personal items he got from inside my car and have a witness whom was with me at the time I picked those up from that driver and my laptop before it was cleared it's last logged location was the repossession lot where my car was taken to on XX/XX/XXXX at XXXX that was last location which is there storage lot for repo cars before they head to auction. I feel I have been lied to entire loan process I was sold a car that had miles rolled back and lied about Damage to vehicle from get go and I have papers showing i paid off the loan to XXXX and XXXX never sent Bridgecrest that information and all of it seems illegal and no communication from Bridgecrest about my car whatsoever I have never ever received registration for it or plates I paid them to do when I purchased vehicle in XX/XX/XXXX. I waited over 6 months with 4 different out of state temp tags one from Georgia, Tennessee, Arizona and Illinois before those expired and I had a lady at XXXX wa DOL office help me get it registered and get plates and had to oh again after paying XXXX Bridgecrest to do it and nothing ever came of it. Car was towed during those 6 months of no registration due to apartment rules on registering a vehicle within 30 days and they gave me a good amount of extra time and after 4 months I was towed twice from my apts due to non registered vehicle I sent Bridgecrest/ XXXX the tow bills and was promised to be reimbursed for the amount of the tow bills and again absolutely nothing at all. When I call XXXX they can't even find me in there system for buying a car from them. It's just a total illegal unfair and ridiculous last two and half years dealing with these outrageous unlawful companies especially with there Loan lending process of u realistic rate I put {$6500.00} down on car and I paid {$13000.00} for it and after 2 and half years they claim I still owe some crazy amount of {$9600.00} which is just insane. They don't have accurate payment history to show me and are just very illegal deceitful and harmful tactics they use and they need to be held accountable and have to Follow laws like being licensed to even do business in my WA state. Please help and let me know if any process I can take against these scam artist and hold them liable for illegal repo and personal item stolen that's all I I'd left of my father after a traffic car crash he dies in XX/XX/XXXX and my laptop was my livelihood for making money and working from. I lost my brother and father two months apart and the. Dealing with this auto loan nightmare has really taken its toll on me and my child I really hope something can be done so they can't victimize anymore consumers and are put to a stop for good! Thanks for your time.

Company response to consumer: Closed with explanation