Consumer complaint received 2025-10-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: ROBINHOOD MARKETS INC.
State: FL

Complaint narrative:
I opened a account with Robinhood Financial and have invested in several stocks & crypto currency. I've been withdrawing currency daily for several days onto my personal hardware wallet. 
On XXXX Robinhood sent the following : All Accounts - Withdrawals locked : You can no longer withdraw money from your account. 

I was finally contacted on XXXX and was questioned by a Robinhood phone representative that asked for my name, email address, phone number, the last 4 of my social security number, and told me this was a review to lift restrictions for my protection. 

I was mandated to change my email address, my password & submit government issued photo of my drivers license ( front & back ) along with a real time selfie photo using their application. I also gave Robinhood access to my back statement for this account which is a terrible infringement to my privacy & security of my account. This phone conversation went on for 1 hour & 12 minutes asking me the same questions with different wording. Such questions were am I the only one using this account ( yes ), does anyone else have access to your account ( no ), have you lost you phone recently ( no ), is anyone making you buy crypto ( no ), do I have any 3rd party apps ( no ), have I made all the transactions listed ( yes ), am i sending crypto to anyone ( no ). We also went over all the login 's and verified it was me logging in. I explained I use a VPN on my personal computer to protect my privacy while traveling on business and staying at hotels. It shows logins from different areas & countries that I verified was me. I have 2 phones ( 1 personal 1 business ) I have 2 computers ( 1 personal, 1 business ) that are the only devices that have been used to log into this account also verified by me. It went on like this for over an hour. 

On today XXXX I receive an email that the restrictions have been lifted at XXXX XXXX. At XXXX XXXX  I receive another email that my account is restricted again & i didn't even log into the account between those times. I tried to log in and had to change my password again & submit photos ( 3rd time in 24 hours ). This is starting to appear as harassment & Robinhood will not let me access my money for any transactions for apparent nefarious reasons. I was once again contacted by Robinhood phone support asking for my personal information so their review team could look at yet another list of questions asking if this was my account & if I am the only one accessing it. They even asked if there have been any off requests asking about my account & I told them only Robinhood is asking for anything odd in regards to my account. 

So just so I am clear here : I am the only one using this account. I am the only one who has used this account. I have identified myself multiple time and forced to use my corporate work email address for this account. If there was any transactions that appeared fraudulent I would be the first one to contact Robinhood. I just want to use this account as it is advertised without any nefarious or fabricated restrictions by the exchange I am using. I am asking to un-restrict my account asap as it is unwarranted.

Company response to consumer: Closed with explanation