Consumer complaint received 2024-11-15 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem when attempting to purchase vehicle at the end of the lease
Company: HYUNDAI CAPITAL AMERICA
State: NC

Complaint narrative:
Here are some inaccuracies and incomplete data points in the provided report : XXXX. Date Discrepancies : Date Opened has two different entries : XX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( XXXX ). This inconsistency may affect the accuracy of the report. 
Date Last Active and Last Reported both show XX/XX/XXXX and XX/XX/XXXX. Its unclear which date should be the final reporting date. 
XXXX. Account Status and Payment Status : The Account Status is listed as Derogatory without specifics on the nature of the derogatory status ( such as collection or charge-off ).

Payment Status is inconsistent, showing Collection/Chargeoff in one place and Collection in another.

Clarifying this would help with consistency.

3. Consumer Statement and Comments : The consumer statement, I HAVE NO KNOWLEDGE OF THIS ACCOUNT, conflicts with the comment Account information disputed by consumer, meets FCRA requirements. It might benefit from clarity on whether the dispute was resolved or remains open.

4. Credit Limit and Past Due : Credit Limit and Past Due are blank or set as -, which might be incomplete. Typically, past due amounts or balances are specified, especially for derogatory accounts.

5. Two-Year Payment History : The payment history doesnt indicate any specific delinquency markers ( e.g., CO for charge-off ) that should match the derogatory status. Including more detail would give a clearer picture of missed payments or other issues.

6. Inconsistent Account Information Across Bureaus : The account type and account status may vary between bureaus, which can lead to confusion and inaccuracies in reporting.

7. Legal References ( FCRA 15USC 1681| ( 5 ) ( A ) ) : Its unclear why this legal reference is included without context. It may indicate a consumer dispute or a compliance check, but further clarification would help.

To improve accuracy, these areas could benefit from review and standardization.

Based on the information provided, here are potential Fair Credit Reporting Act ( FCRA ) violations, as well as incomplete and inaccurate data points : Potential FCRA Violations 1. Inconsistent Reporting Dates Across Bureaus : The Date Opened differs across bureaus, listed as XXXXXX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( XXXX ). The FCRA requires accurate and consistent reporting of account information, so this discrepancy could violate FCRA accuracy requirements. 
XXXX. Inconsistent Last Reported and Date Last Active : The Last Reported date is listed as XX/XX/XXXX in some parts and XX/XX/XXXX elsewhere. The FCRA requires that the information reported to credit bureaus is updated accurately and uniformly across agencies.

3. Missing Monthly Payment Information : The Monthly Payment field is blank, which may violate FCRA completeness requirements if this information is relevant to the account status.

4. Consumer Statement vs. Comments : The consumers statement, I HAVE NO KNOWLEDGE OF THIS ACCOUNT, conflicts with the comment Account information disputed by consumer, meets FCRA requirements. If the dispute is unresolved or inaccurately represented as resolved, this could violate FCRAs requirement for the accurate reflection of disputed information.

Incomplete or Inaccurate Data Points 1. Blank Credit Limit and Past Due Fields : Both the Credit Limit and Past Due fields are blank, which may be incomplete data if these fields are expected for a collection account. 
XXXX. Account Type Consistency : Although both XXXX and XXXX list the account type as Collection, XXXX type is unspecified here. Consistency across bureaus would improve clarity and accuracy in reporting. 
XXXX. Two-Year Payment History Missing Delinquency Markers : The two-year payment history shows no delinquency indicators ( such as CO for charge-off ) to match the derogatory status. Including specific delinquency markers for months in which payments were missed or the account was in collections would make the history more accurate. 
XXXX. Date of Last Payment Missing for XXXX : The Date of Last Payment field is empty or missing for XXXX, which could be important data for verifying the most recent payment history. 
Additional Observations Ambiguous Status with Collection/Chargeoff Designation : The accounts status is listed as Collection/Chargeoff and Derogatory, but the exact nature of this designation could be clarified. Clear differentiation between a collection and a charge- off status helps ensure accurate reporting. 
Addressing these inaccuracies and inconsistencies would enhance the reports clarity, accuracy, and compliance with the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation