Consumer complaint received 2026-02-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: VA

Complaint narrative:
On XX/XX/year>, Synchrony Bank Credit card services suddenly closed 7 of my credit accounts citing erroneously that a review of my consumer credit file indicated that I was a high risk for payment failure. Nothing could be further from the XXXX which I explained to Synchrony employees and supervisors I spoke with on XX/XX/year>. XXXX of the XXXX accounts that were arbitrarily closed had a XXXX balance and all 7 of my accounts have been managed in an excellent manner for many years. The things that I believe triggered the action to close all my accounts in good standing was my recent request to increase my lines of credit on several accounts to allow for increased flexibility to make larger purchases because the lines were limited. I have excellent credit and a 100 percent payment records with all my creditors including Synchrony and there has never been an issue with my ability to manage the level of credit I have. Synchrony bank representatives I spoke with agreed that I have legitimate reasons to file a complaint to have all my accounts restored back to the previous lines of credit. Synchrony Bank credit card services decision to arbitrarily close my accounts by about {$70000.00} will have a very detrimental impact on my consumer credit report, my ability to get additional credit, and possible additional adverse credit decisions by other banks being influenced by what Synchrony bank has done to me. I believe that the CFPB will find that the decision to arbitrarily close my 7 accounts was done in a XXXX to Judgement manner and without regard to my long and distinguished credit history and relationship with the bank. The decision was based on a careless summary review of my consumer credit report and without regard to my actual excellent account handling and decisions. And it is especially egregious that Synchrony Bank Credit card services took this adverse action shortly after I requested increases to my credit lines which were approved. Approved increases to my lines of credit were appropriate and there was never any concern about my being a high credit risk. The accounts that were arbitrarily closed include : My Care Credit Account, My Amazon Store account, My XXXX XXXX account, My Car credit account, My XXXX XXXX XXXX  account, MY PayPal credit account, and My PayPal Mastercard account. All these accounts have always been managed in an excellent manner and four of them have XXXX balance. Given my outstanding account management, my 100 percent payment history, my ongoing excellent credit score, my longstanding relationship with Synchrony bank and many other factors make it clear that the decision to close my accounts was without any merit, blatantly unfair, indifferent and cruel, incompetent, and at woefully odds with my credit history. The account manager who approved these closures based on a cursory review of my credit file and without regard to my low credit risk and excellent management of my accounts should be held accountable for the needless stress and negative impact on my credit availability and needs going forward. Senior management within Synchrony bank needs to investigate this account action and fully restore all 7 of my accounts and previous lines of credit. The irresponsible action to close all seven of my accounts that are in good standing is unfathomable and completely inconsistent with my excellent credit history and account management.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation