Consumer complaint received 2026-06-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: HYUNDAI CAPITAL AMERICA
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Kia Finance due to improper collection efforts and inaccurate reporting to the credit bureaus. In XX/XX/XXXX, I refinanced my vehicle loan with XXXX XXXX. On XX/XX/XXXX, XXXX issued check # XXXX in the amount of {$28000.00} and sent it to Kia through XXXX under tracking number XXXX. The check was delivered on XX/XX/XXXX, at XXXX a.m. On XX/XX/XXXX, I received a letter from Kia Finance congratulating me on having paid off my loan. However, beginning in XXXX XXXX, I started receiving phone calls and emails from Kia Finance claiming that I owed a debt that had already been paid in full. When I contacted their representatives, I received contradictory explanations. Initially, I was told that the check could not be applied because there was an error in the vehicle 's VIN number. Later, I was told that the Kia account or contract number was incorrect. Then I was informed that the check had been confused with another customer 's payment. Finally, I was told that XXXX had never sent the check. In response to this last claim, I contacted XXXX directly. XXXX confirmed that the check had been properly issued and provided me with the check information, including the check number, issue date, exact amount, and XXXX tracking number. Verification confirmed that the check was delivered on XX/XX/XXXX, at XXXX a.m. and was signed for by an authorized recipient. Despite providing this evidence to Kia Finance on multiple occasions and speaking with supervisors such as XXXX XXXX XXXX and XXXX XXXX, I never received a definitive resolution. Despite my repeated requests, Kia Finance never issued a payoff confirmation letter nor corrected the error. Instead, Kia continued to charge interest from XXXX through XX/XX/XXXX, even though payment had been completed in XX/XX/XXXX. I believe these interest charges are improper because any failure to process the payment was an internal Kia Finance error and not the responsibility of either XXXX or myself. In addition, on several occasions I was informed that if I did not make payment, Kia Finance could repossess my vehicle, including taking possession of it. It is important to note that the title transfer was completed because the loan had already been paid in full. Kia sent the vehicle title to XXXX on XX/XX/XXXX, thereby confirming that the loan payoff had been completed. Therefore, there is no justification for any repossession threats, as the debt had already been satisfied. Finally, on XX/XX/XXXX, Kia Finance reported this alleged debt to the credit reporting agencies, negatively affecting my credit history despite the existence of evidence proving timely payment and receipt of the payoff check. Through this complaint, I respectfully request the intervention of the Consumer Financial Protection Bureau and ask that Kia Finance : Conduct a complete investigation of this matter and review all internal records related to the check received from XXXX. Immediately correct any negative information reported to the credit reporting agencies and remove any inaccurate reporting. Remove all interest charges, additional fees, or penalties that accrued after XX/XX/XXXX, the date on which Kia Finance received the payment sent by XXXX. Issue an official paid-in-full letter confirming that the vehicle loan has been fully satisfied and that no balance remains outstanding. Provide a written explanation describing how this internal error occurred, why the payment received was not properly applied to my account, and why the consumer was held responsible for Kia Finance 's administrative failure. Correct all inaccurate information reported to the credit reporting agencies and restore my credit history, as the negative reporting resulted from a debt that does not exist and from Kia Finance 's internal payment-processing error. I am attaching supporting documentation to this complaint, including the XX/XX/XXXX payoff confirmation letter from Kia Finance confirming that the loan had been satisfied, as well as the FedEx delivery confirmation showing receipt of the payment on XX/XX/XXXX, at XXXX a.m., including the recipient 's signature. All telephone conversations with Kia Finance should be available in their records, as I was informed during each call that the conversations were being recorded and monitored. As for copies of the check and the vehicle title, XXXX XXXX possesses those documents. XXXX informed me that they could not provide copies directly to me, but that an agency such as yours may request such information in order to resolve disputes of this nature. I appreciate the intervention of the Consumer Financial Protection Bureau in helping resolve this matter, as I believe my rights as a consumer have been adversely affected. I have acted in good faith at all times, fulfilled my financial obligations, and provided all necessary information to demonstrate that the loan was paid in full. I respectfully request that Kia Finance immediately correct this situation, remove all inaccurate negative information from my credit history, eliminate all improper charges, and provide written confirmation that the account has been fully satisfied. Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation