Consumer complaint received 2016-03-15 00:00:00
Product: Mortgage — FHA mortgage
Issue: Application, originator, mortgage broker — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
OBSTRUCTION OF JUSTICE, MISLEADING A CONSUMER, FALSE CUSTOMER SERVICE PHONE NUMBER ~ FAILURE TO MAIL MONTHLY STATEMENTS ... AND THEN THREATENING FORECLOSURE 2 WEEKS FROM NOW WHILE DOING ALL OF THE ABOVE AND MORE!!! I WILL BREAK DOWN THE HORRIFYING FACTS OBSTRUCTION OF JUSTICE ~ From day 1 of my discovery of loan fraud Nationstar has been committing numerous illegal acts. They have lied on the phone. They pretend to be helping when they are in fact being totally uncooperative and stalling. If it was not for the honesty and effort of XXXX in the middle of this unraveling ... both XXXX XXXX and Nationstar would still be denying all facts instead of merely stalling. There were numerous items INTENTIONALLY LEFT OFF THE HUD AND ESCROW DISCLOSURE MAKING THE PAYMENT APPEAR LOW TO ENCOURAGE A REFINANCE. We discovered it when our payments went insanely high despite paying all of them on time. Proof of HUD/Escrow fraud attached. 
MISLEADING A CONSUMER ~ Countless and nonstop. Illegal things said on the phone and in writing like " we have no idea where this loan came from, we have no record '' ... which is both insulting and a lie. The fact that they have it as a universal corporate script proves they have no regard for consumer rights or basic law. It is their business plan to profit from fraud whenever and wherever they can. 
FALSE CUSTOMER SERVICE PHONE NUMBER AND EMAIL ~ In a new corporate low you can call the phone number on the attached sheet but there is no way to dial and leave a voice mail for that extension. Emails and Fax were the same way, never responded to. Requests for supervisor intervention, never, ever, ever heard back. They intentionally abuse the consumer which is the most disgusting trait a company an have. 
FAILURE TO MAIL MONTHLY STATEMENTS ~ WE HAVE NOT SEEN A MONTHLY STATEMENT ALL YEAR!! They continue to " investigate '' the file which is a fancy word for they do n't care about the law or people and they are stalling. They have already stalled 9 months plus. If they make it just 2 more weeks they plan on taking the home. If the loan payments presented were factual and not an intentional fraud, we are paid months ahead and they owe us money. By committing fraud on their end, they commit the illusion of nonpayment on our end. Sick. Subhuman. I have no words to describe it accurately. 
THREATENING FORECLOSURE 2 WEEKS FROM THIS DATE ~ Instead of following the law and rescinding the loan due to fraud we have already proven, we get this statement today plus a certified letter waiting, telling us they are foreclosing. 90 days with no monthly statement and then this letter attached. Although they did not send any monthly statement for us to pay this year they were polite enough to send a stalker by to photograph our home and a kid stopped by to hang a " call the number we never answer '' flyer. 
THESE PEOPLE ARE CRIMINALS ~ HOME THEFT IS THEIR BUSINESS PLAN ... PLEASE PLEASE PLEASE HELP ALL OF US I have dealt with countless corporations and I have never seen this level of disregard for basic law on American soil. I am a rare one with the knowledge to fight back. There are XXXX victims ... possibly XXXX if you go back in time and open all of their dealings. I recommend you expand the previous investigation for not negotiating short sales and add intentional theft and intentional fraud. Home theft is their primary business plan. XXXX XXXX and XXXX are also guilty in this shell game they all seem to play. Collectively, you have very bright people working together to intentionally defraud both U.S. Government Insurance programs and consumers. Later they profit from the illegal theft and illegal sale. They work together to write more misleading loans and they will insert more fraud if they can sneak it in. They wo n't even concede this XXXX, single loan when they are cornered by the CFPB. That 's scary! HELP!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation