Consumer complaint received 2024-09-20 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Source Receivables Management LLC
State: AR

Complaint narrative:
I received a letter dated XX/XX/2024 stating that I owe a debt of {$340.00} on account number XXXX for XXXX XXXX as a creditor. The letter cited reference number XXXX and was sent from a collection agency called Source Receivables Management. 

I do not now, nor have I ever had a XXXX account. I have never opened a XXXX phone line nor have I ever had a credit account with this company. 

Additionally, I have already disputed this claim multiple times both directly with XXXX and with numerous other debt collection companies. I was told by Source Receivables Management that XXXX different collection agencies had gotten involved in this debt. In every situation, the account has been removed from my name and XXXX XXXX have assured me that this was a fraudulent account that was opened by someone else, possibly using my social security number, but without my knowledge or consent. 

During a phone conversation with an agent with Source Receivables ( collection agency ) that was dated XX/XX/2024 ( and recorded ), I was informed that I would need to file a police report to get any debt removed from my credit report permanently. However, our local police department says they can not make a police report because the crime didn't occur in their jurisdiction. I was advised that I would need to file the police report in the jurisdiction where the crime occurred. 

I can't file a police report where the crime occurred because I have no idea where the crime occurred! I haven't been provided any details, invoices, or other documentation even after my specific request was submitted in writing on XX/XX/2024. 

On XX/XX/2024, I spoke with another XXXX agent who informed me that they CAN NOT share any information with me, ironically, because they can't prove I am who I say I am. I would then need to go to a local XXXX  site and show them my ID so that they can take next steps. I wasn't informed of what those next steps might be, but somehow the local XXXX XXXX at XXXX will know what to do. I have not done this step yet, but will go to a local store this weekend. It makes me very uncomfortable giving my ID to a person I don't know so that it can be stored on an account that I don't own and can't manage myself. How do I know that my ID won't be used by the person who took out this original debt to take out additional debt in my name. It makes no sense. 

On XXXX/2024, I requested that BOTH Source Receivables Management XXXX and XXXX XXXX share with me all documents, ink signature pages, electronic signatures with detailed certificates, logs, IP addresses and any other pertinent or existing documentation. Specifically, I asked for the details on the electronic signatures and the locations ( IP addresses ) where those were completed along with the dates. If any ink signatures were accepted at a XXXX  location, I asked for photocopies of those. If I'm still expected to file a police report on this matter, I'll at least need physical address for the store or any individuals who opened accounts or received bills for the account in question so that law enforcement can pursue appropriate action. 

I also filed another fraud report with XXXX on XX/XX/2024 and never received a response. I will not be submitting payment for this debt. 

This situation puts consumers in a very difficult position. Randomly, my name was used to take out a debt, but no one is willing to share that information with me so that I can protect myself or pursue charges against anyone.

Company response to consumer: Closed with explanation