Consumer complaint received 2024-08-21 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Freedom Mortgage Company
State: MD

Complaint narrative:
I sustained an XXXX XXXX XXXX XXXX on XX/XX/XXXX and was not able to work for 10 weeks. I am single homeowner. In XXXX I contacted Freedom Mortgage to see if they had a hardship plan that would be able to help me since I was not sure how I would be able to pay my bills while in aXXXX XXXX XXXX and had a huge deductible to meet. Out of 3 options I decided the less invasive plan and chose to apply for the 3 month deferred ( Forbearance ) payment program. I was approved and received a letter of confirmation dated XX/XX/XXXX. I new this work affect my credit. But I was not at all prepared for the circus I was getting myself into. Fortunately, due to my financial situation I was actually able to make my mortgage payment for XX/XX/XXXX and XX/XX/XXXX. I missed my XXXX payment. I then received the same exact letter dated XX/XX/XXXX that I was approved for the 3 month deferred ( Forbearance ) payment program. This letter did not say it was an extension if wanted it or needed it. I thought the letter was sent out by mistake. I did not request additional time nor did I sign this document. I made a partial payment in XXXX and missed XXXX and XX/XX/XXXX. I have made monthly payments every month since and it has not been reported as a good standing payment. All payments show through Freedom Mortgage " funds received '' then " funds posted to suspence '' to date. I do not find this at all fair to hold all my payments and for them not to be reported causing my credit to show I am 150 days late. I phoned Freedom Mortgage and spoke with a supervisor named XXXX. She told me that " I '' should have called if I did not want an extension when I received the XXXX letter. It was not worded in a way that they would have made me think it would roll over or that I had to call. I did not give consent to continue the program and I feel it should not be enforced. When you look at the big picture my credit was immensely affected in a much more negative way then If I did not take part in this program and just let my payments just be reported as late for 3 months. Also, on the Forbearance Payment letter it states, " We will not refer your loan to foreclosure or proceed to foreclosure sale during this Forbearance Plan ''. In XX/XX/XXXX I started receiving letters regarding pursuing a short sale and then letters regarding obtaining an attorney for foreclosure proceedings. The supervisor XXXX told me that these letters go out whenever a person is in a hardship program. I then said to her that the above clause should not be in writing at all because it is deceitful and caused a overwhelming amount of stress and panic when received. I purchased my home in XXXXXXXX XXXX XXXX. My mortgage company was XXXX but they were eventually bought out by Freedom Mortgage. I have never been late with any of my previous payments. Every time I call regarding how they are not reporting my payments I get a different story as to why or no answer because they are just as confused. I am not trusting in how this has been handled since they already have a huge lawsuit against them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation