Consumer complaint received 2020-07-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Selene Holdings LLC
State: AZ

Complaint narrative:
My mortgage was sold several times. XXXX  XXXX XXXX during the housing crisis had to go through the process with me then they sold my loan. It was sold again, and I was with. XXXX XXXX, and then XXXX XXXX XXXX  who completely botched the loss mitigation process ( my place of work laid me off before closing its doors ). I complied with all of their requirements within 1-2 days of request ( I have dates and recordings of calls and emails to support my claims ). I repeatedly called them, as they did me as well, however, the agent on a couple of occasions had to correct the record on their end as she saw my documents were in. She told me that shes was just waiting on approval from underwriting. At the time I had a foreclosure date. I understood that that would stay until my loss mitigation paperwork was approved by underwriting. Well, they sold my loan again, and I didnt know until my house was sold at auction. The company that bought my loan was Selene Finance. They did not wait the required number of days after buying the mortgage from XXXX XXXX XXXX, that is required by law, before they sold my house at auction. I didnt know about Selene, until I received a notice in the mail about my mortgage being sold to them, I called and they said they sold it at auction days before. I of course contested, filed complaints, etc. My evidence showing my compliance with their requests, the fact that the Arizona Department of Housing, the various federal regulations in place at the time, werent regarded. I didnt have an attorney, and I believe this is a systemic possibly discriminatory practice of selling off homes of distressed minority, or female homeowners in distress. I would be very interested to see if this is a common practice for mortgage servicers like Selene Finance and XXXX XXXX XXXX, playing the shell game with peoples homes. Telling them that they qualify, running out the clock, and selling the home from under the homeowner. I had just had a {$6000.00} air conditioner put in. Would I do that if XXXX XXXX XXXX  had given me ANY indication that my house was still slated for auction. They tell you to ignore that date ( XXXX  XXXX XXXX did it tooL but isnt that dual tracking ... also an illegal foreclosure practice? The fact is, my documents and their documents show that they 1. Did not process my paperwork according to federal guidelines ; 2. They did not process my paperwork or give me an answer to my loss mitigation request in a timely manner ( I had offers on my home, but wanted to stay if approved ) ; 3. Pertaining to Selene Finance, they took action ( the auction ) BEFORE waiting the lawfully required number of days after receiving my mortgage ; giving me, the homeowner, an opportunity to enter the loss mitigation process with them, sell, short sell, etc. I want to know what my rights are, and I would like the mortgage companies/servicers held accountable to the law. I know I wont be getting my house back, but there are material damages that if at all possible, I would like addressed.

Company response to consumer: Closed with explanation