Consumer complaint received 2026-03-25 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: The CBE Group, Inc.
State: OH

Complaint narrative:
Dear CFPB My complaint XXXX against CBE group Inc was closed stating that it is a similar complaint like XXXX. Prior to that, other 2 complaints against CBE Group Inc were also closed mentioning that they were duplicate complaints. Now unfortunately all complaints are closed against CBE Group Inc. The mentioned similar complaint above had response from CBE Group Inc that they had accepted the dispute and stopped collecting debt activity resulting not going to credit bureaus to report. I request CFPB not to get trapped in such deceiving statements. CBE has received my dispute however that dispute is not forwarded to their client XXXX XXXX by them indeed and having no decision on dispute, they had kept this account open more than last 3 months. It also had stated that it had stopped debt collecting activity resulting not being reported to Credit Bureaus. Which is wrong because my Credit Bureaus Files had active fraud alert and frozen ; disallowing to those fraudulent account get reported on first place. The scammer has got trapped here. This issue is just beyond CBE group. This fake utility unpaid bill scammer had earlier tried to get this debt collected through XXXX XXXX XXXX for the same account. Whose complaint I had filed to CFPB in XX/XX/XXXX for the same fraudulent account debt which was indeed reported to my Credit Bureau File and because of I exposed that fraud ; Credit Bureaus has identified that fraud account and took it off from my files and XXXX XXXX had to close that fraudulent debt account in my name. Now the scammer lost from XXXX XXXX XXXX ; turned this to CBE Group Inc. who is still trying to hold this account open and trying to escape the Credit Bureau Investigation by not sending this fraudulent debt account to them. This is a proven scam with one debt collection agency already. I request CFPB not to let this scammer get away this time by closing out my complaint against CBE group as either duplicate or similar to one I file previously because the original fraudulent scammer is similar and duplicate but now the debt collector account is new and helping the same scammer who was exposed previously now with new tactics. I may sound similar in explaining my words same as previous complaints but the issue is still open and fraudulent debt collection account XXXX is not closed yet. The so call debt account originated from XXXX XXXX XXXX which was ended on XX/XX/XXXX and final bill was produced on XX/XX/XXXX and the debt owed was automatically deducted from my card a week later on XX/XX/XXXX and receipt was sent for that. Both, the last bill and receipt received by auto payment processed are attached and self explaining. Until 12 months passed since last bill produced and last auto payment deduction took place ; no further bill was produced for any remaining charges. Confirming all debt was paid after service was ended and account closed it was also taken off from the online account after 12 months passed. Now, a year passed and assuming no records left with anyone, scammer activated this scam for uncollected debt of the closed account. This type of utility scams are very common and utility companies are making consumers aware about this time to time. My early awareness had avoided this scam through XXXX XXXX XXXX but now the old scammer has avenged this frustration through CBE Group Inc. while understating the debt collection activity is stopped by CBE Group Inc ; I still get unwanted calls ; blank calls ; indirect calls ; missed calls as soon as scammer get away through CFPB complaints. I re-request CFPB not to let this scammer get away from CFPB on first place and do not close this complaint until the CBE Group Inc is not closing the collection account XXXX. Sincerely, XXXX XXXX XXXX XXXX. re-attaching the copies of bills and receipt

Company response to consumer: Closed with explanation