Consumer complaint received 2024-06-25 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Debt Co LLC
State: TX

Complaint narrative:
To Whom it May Concern, I am writing to dispute the collection charges by XXXX XXXX XXXX in XXXXXXXX XXXX. The account number they have assigned is XXXX XXXXXXXX of which they are collecting for {$280.00}. 

XXXX the tech at XXXX XXXX XXXX illegally solicited on my property in the summer of XXXX. I gave the tech my phone and email, said to return in the summer. XXXX returned several times amongst calling and emailing for business and once my other XXXX XXXXXXXX  contract was up, I allowed them to do a single XXXX XXXX XXXX for a quarterly cost of {$120.00} which was paid at that moment through their XXXX covering 3 months. I agreed to them XXXX one time for a trial run of {$120.00} where they obtained my credit card and social security card information to XXXX XXXX XXXX  after SEVERAL pushy sales interactions *without a contract or subscription* for a one-time fee of {$120.00} in XXXX. I never received an email for the initial services but assumed it wasn't a sophisticated company and took their word for it being a quarterly cost. The XXXX prompts included me authorizing a credit card usage for a one time fee where I believe they obtained my signature illegally to install onto a service agreement contract. 

Seeing an incredible amount of XXXX XXXX overcome my less than 1 year old house, I asked them to return 2 weeks later in XXXX of which they claimed in a phone call, " the XXXXXXXX XXXX XXXXXXXX but we will come out again with another XXXX for the perimeter. '' The tech XXXX returned and said it was done. XXXX verbally said I would *never* be held to a contract like other companies.This was all done under the {$120.00} quarterly trial charge which I have record of paying. 

In XXXX ( the height of winter here in XXXX ) and I was out of town, I then saw another {$120.00} charge and contacted XXXXXXXX XXXX to remove the charge as the XXXX XXXX XXXX was not present. I called XXXXXXXX XXXX XXXX main line and left a voicemail to inquire for charges since everything document related was completed on their XXXX. Never received a return call. 

In my XXXXXXXX XXXX Fraud investigation, I detailed to them that I provided private information to Impact including my social security number, at their request with XXXX initially claiming " it makes things easier '' so we can provide the {$120.00} trial for quarterly XXXX. Since XXXXXXXX XXXX blocked the second unauthorized charge from the XXXX XXXX, I have had to cancel my credit card due to their continuous unauthorized charges. This was a massive inconvenience when they did not even provide any agreement, charged my credit card illegally, claimed to come onto my property when my cameras show otherwise. 

After getting in contact with XXXX XXXX XXXX over the phone, I told them repeatedly I never wanted their services beyond the trial, I never signed anything except for the XXXX time credit card charge of {$120.00} of which I had MORE XXXX than I ever have in my newly constructed home. 
They said it was another quarterly charge of which I said it was unauthorized and not sure why they had placed my card on an auto pay when it was a single charge. SO they were trying to forfeit almost {$300.00} for a quarterly perimeter XXXX for 3 months which is double the cost of competitors in the area. 

They continued to trespass on my property, stalking, calling, texting harassing for months. The neighborhood I live in has 13,000 residents and come to find out, a local marketing company named XXXX is hiring solicitors to work for these companies to harass residences into hiring them. I believe XXXX has used XXXX to illegally solicit and target consumers in our neighborhood. 

I have called XXXX XXXX main line, text back and forth and said I had not authorized or want them for any XXXX XXXX XXXX  and especially never allowed them into the backyard of my property when I was out of town. I expressed my frustration on several occasions. 
If they weren't at my doorstep or trespassing in my backayrd, they were texting and calling, harassing me since XXXX of XXXX. I said their services did not work, never signed a contract beyond allowing a single quarterly ( 3 months at {$120.00} ) and had no interest in reinstating. They claimed I had signed a contract for 6 months, of which I had not unless they forged my signature which likely they have done from the XXXX from the prompts I completed to authorize my single payment, including claiming my social security number would " make things easier. '' In between XXXX XXXX they illegally entered my property when I was out of town and XXXX once. A second time, they rang the doorbell when a XXXX was at the house of which I spoke to them through my XXXX camera to get off of my property or I would call the police. Another time they claimed to be present to XXXX when I have zero record on my security cameras. Another occasion they have claimed to do indoor and outdoor XXXX when no one was present in the home. On XX/XX/XXXX I received a new invoice for {$32.00}. 

Since XXXX and without access to illegally charge my credit card they have emailed every other day or called from various phone numbers claiming my ( 1 ) poor XXXX review has " disparaged their business and that initiating services with them would continue to allow them onto my property at their discretion. '' This is where I feel they are retaliating using my social security number to destroy my credit. 

When I called to complain about them coming onto my property, the XXXX representative tried to convince me that account had never been closed but at the same time offered to make me a deal on a quarterly charge of which I said not only was it claimed to be on a trial period, but ineffective treatment, in fact brought out the most XXXX I have ever seen in a new house. She claimed the XXXX were always there and other XXXX XXXX XXXX  weren't able to treat effectively. My house is only 1 year old and the two other companies I have used have said I have very few to no XXXX XXXX issues, that XXXX is a known fraudulent company running a scam to forfeit money out of consumers. 

I have received multiple calls, emails and texts in the beginning of XXXX regarding an outstanding bill. They have stalked and harassed me on occasions staking outside my house 's driveway that I have record of on my home security cameras on several occasions. They have approached my young children and mother giving treats and trying to gather agreements to continue business. I never reinstated my account passed the {$120.00} quarterly fee or allowed them to come onto my property beyond the first 2 times of which was covered under the initial {$120.00} quarterly fee. Asked them several times to stay off of my property. 

I asked several times to speak to a supervisor of which I was denied and the representative eventually hung up on me. I called back and spoke to another representative who also would not connect me to a supervisor and seemed very confused but told me that I needed to cancel the account by responding to an email that she would send me. I asked her to stay on the line while I checked to ensure I had received it. She failed to stay on and disconnected our call. 

They are a dishonest company and operating in an unethical illegal manner. According to other neighbors/ social media groups in XXXX and XXXX XXXX, they collect social security numbers in order to threaten credit reporting disallowing the ability to cancel any " contract '' or " subscription '' and thereby requiring/forcing consumers to continue their services of coming onto people 's properties to XXXX. 

Forward to XX/XX/XXXX and they send an email and texts for {$280.00} for services of which has been sent to collections through a company called Debt Co LLC - # XXXX with a phone number of XXXX. The debt agency has requested further documentation from XXXX XXXX XXXX as of XX/XX/XXXX. The XXXXXXXX XXXX XXXXXXXX email is XXXX. Phone is ( XXXX ) XXXX. 

I am very concerned this company continues to destroy credit lines to benefit their business and is operating in an illegal manner with a continuously fraudulent scheme. 


Thank you for taking the time to read my concerns. 


XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation