Consumer complaint received 2024-02-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRUIST FINANCIAL CORPORATION
State: CO

Complaint narrative:
I signed a contract with Service Finance Company LLC in XXXX, after they installed equipment in my home, I was charged {$13000.00} dollars for the labor and equipment. 
31 U.S. Code 3123 states " ( a ) The faith of the United States Government is pledged to pay, in legal tender, principal and interest on the obligations of the Government issued under this chapter. '' " ( b ) The Secretary of the Treasury shall pay interest due or accrued on the public debt. As the Secretary considers expedient, the Secretary may pay in advance interest on the public debt by a period of not more than one year, with or without a rebate of interest on the coupons. '' " ( c ) ( 1 ) The Secretary may issue a bond, note, or certificate of indebtedness authorized under this chapter whose principal and interest are payable in a foreign currency stated in the bond, note, or certificate. The Secretary may dispose of the bonds, notes, and certificates at a price that is at least par value without complying with section 3102 ( b ) ( d ) of this title. '' " ( 2 ) In determining the dollar amount of bonds, notes, and certificates of indebtedness that may be issued under this chapter, the dollar equivalent of the amount of bonds, notes, and certificates payable in a foreign currency is determined by the par of the exchange value on the date of issue of the bonds, notes, or certificates as published by the Secretary under section 5151 of this title. '' " ( 3 ) The Secretary may designate depositaries in foreign countries in which any part of the proceeds of bonds, notes, or certificates of indebtedness payable in the foreign currency may be deposited. '' Per The Fair Credit Reporting act 15 USC1681 section 602 ( a ) states " There is a need to insure consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy ''. XXXX, and XXXX are consumer reporting agencies and I am the consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801, Stating " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and privacy of those customers nonpublic personal information ''. 15 USC 1681 section 604 ( a ) section 2 states " in general subject to subsection ( c ), any consumer reporting agency may furnish a credit report under the following circumstances and no other : In accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) whether it be verbal non-verbal, written, implied or otherwise is therefore revoked. 15 USC 6802 ( b ) ( c ) states " A financial institution may not disclose non public personal information to a non affiliated third party unless- the consumer is given an explanation of how the consumer can exercise the nondisclosure option. '' 15 USC 1681 ( a ) ( 5 ) states that " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item or information, other than records of conviction of crimes which antedates the report by more than 7 years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s-2 ( a ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 1681b of this title. XXXX and XXXX are not Maintaining reasonable procedures. Also 17 CFR 160.7 ( 5 ) ( f ) & ( g ) ( 1 ) Continuing right to opt out. " A consumer may exercise the right to opt out at any time. '' ( g ) Duration of consumer 's opt out direction. ( 1 ) " A consumer 's direction to opt out under this section is effective until the consumer revokes it in writing, either by hard copy or, if the consumer agrees, electronically. '' I am taking back the security interest I willingly gave you in the contract, resend the security interest and the proceeds that you are receiving off of my contract and direct them to my XXXX  XXXX Account. Under the Law you " Service Finance Company LLC '' are to receive 20 % I am to receive the remaining 80 % Acc # XXXX Routing # XXXX ;

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation