Consumer complaint received 2026-03-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SANTANDER HOLDINGS USA, INC.
State: TX

Complaint narrative:
I am filing this complaint against Santander Consumer USA as the furnisher of credit information because the company continues to report materially inaccurate information to the credit bureaus after receiving notice of dispute and has failed to properly investigate and correct the information as required by the Fair Credit Reporting Act. This issue has persisted through multiple disputes and CFPB complaints and continues to cause harm to my credit profile. Creditor : Santander Consumer USA | Account Type : Auto Loan | Vehicle : XXXX XXXX XXXX Date Opened : XX/XX/XXXX | Reported Balance : {$8700.00} Reported Past Due : {$8700.00} | Reported Status : Closed / Charge-Off Under the Fair Credit Reporting Act, once a consumer disputes information with a credit bureau, the bureau must notify the furnisher of the dispute. Once notified, the furnisher is legally required to : conduct a reasonable investigation, review all relevant information provided by the credit bureau, report accurate results back to the credit bureau, correct or delete any inaccurate information. These requirements are established under XXXX XXXX. XXXX ( b ). Despite multiple disputes submitted through the credit bureaus and through the CFPB complaint process, Santander has continued furnishing inaccurate information to Experian and TransUnion. This indicates that Santander either : failed to conduct a reasonable investigation, or knowingly continued furnishing inaccurate information. Either situation constitutes a violation of FCRA XXXX ( b ). Santanders own online account system shows : Account balance : {$5700.00} | Amount due : {$7200.00} | Recent payment date : XX/XX/XXXX | Account maturity : XX/XX/XXXX However, Santander is furnishing information to the credit bureaus showing : Balance : {$8700.00} Past Due : {$8700.00} Closed / Charge-Off status These figures are inconsistent with Santanders own internal account records. By continuing to report this incorrect balance, Santander is furnishing information that is not accurate or complete, which violates : FCRA XXXX ( a ) ( XXXX ) ( A ) furnisher may not report information known to be inaccurate FCRA XXXX ( b ) requirement for maximum possible accuracy The Santander account was previously deleted from my credit file and then later reinserted on Experian and TransUnion. Under the Fair Credit Reporting Act, deleted information may only be reinserted if : The furnisher certifies the information is accurate and complete. The credit bureau provides written notice of reinsertion to the consumer within XXXX business days. I did not receive any reinsertion notice, certification documentation, or any other required notification from : Santander Consumer USA, Experian, TransUnion.I also did not receive any documentation confirming Santander certified the accuracy of the information prior to reinsertion.Because the required certification and notice were not provided, the reinsertion appears to be unlawful. The credit reports also show repeated monthly charge-off coding ( C/O ) across multiple months in XXXX, XXXX, and XXXX. A charge-off is a single accounting event, not a new derogatory event each month. Continuing to report charge-off codes month after month exaggerates the severity of the account and creates a misleading credit history. This repeated reporting is inaccurate and violates the FCRA requirement that furnished information be complete and accurate. Throughout this dispute process I have not received the following documentation from Santander or the credit bureaus : reinsertion notice furnisher certification of accuracy method of verification documentation documentation supporting the {$8700.00} balance being furnished explanation of investigation procedures conducted after disputes Without this documentation, there is no evidence that Santander conducted the reasonable investigation required under the Fair Credit Reporting Act.

Company response to consumer: Closed with explanation