Consumer complaint received 2024-02-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: GA

Complaint narrative:
Back in XXXX I was XXXX in the XXXX by an XXXX American XXXX county police officer and which has left my left side XXXX reason why I am legally by the state of Georgia and the United States of America government XXXX and have been on XXXX since XXXX. Back in XXXX or XXXX I switched banks from XXXX to chime banking after doing banking business with XXXX from XXXX until about XXXX or XXXX prior to doing banking with time the only reason why I closed my account with XXXX after the many years of doing banking business with good history and banking was because when the social security Department gave me {$10000.00} the bank wanted to know along with my XXXX monthly payments if I was going to start receiving these amounts of deposits from the government frequently and I had advised that I did not know I said they begin locking me out of my online account to be able to do business transfers from savings to checking and other businesses so after a numerous months of trying to resolve the issues of my balances and service with XXXX I finally got the president to review my account and close it and they sent me a check with the amount of money that I had left in my account which was accurate unlike with chime and which it has been since XXXX since I was in the hospital again and I have no access to my debit card telephone or any other information until coming to finally in XXXX the XXXX XXXX XXXX XXXX in which the staff here lost my card so I've been trying to update my information on my bank account to get my balance of {$10000.00} it should have been as when I called back in XXXX to report my card lost with even the staff here at this XXXX facility confirming with the representative of the bank but they accidentally lost my card and to update my information with this new address but it has taken over all these years as it's now XXXX and they still have the updated my information or sent me a new card but I was able to do a video verification with the DDS to make my driver 's license compliant and update my address in which it'll be about a week or two before I receive my new driver 's license so that the bank can finally update my address but it still doesn't change the fact of the balance being incorrect and since I have been in the hospital and XXXX Center over these years I have not been able or had access to keep an eye on my account as I was able to with XXXX and the representatives of chime banking on able to tell me what happened to my money they continue to tell me I only have {$1000.00} in savings but I never opened up a savings account I only have the regular checking and once I do receive my new compliant updated driver 's license with address to give to the bank that will at least alleviate the issue of updating my profile information but doesn't do anything about my money if they continue to refuse to give me my {$10000.00} or allow me to have access to it even after I get my compliant new driver 's license and what you can confirm with the DDS start girl but I did a video verification and my license is now in compliance and my address updated then I would like charges pressed against this Bank and a thorough investigation done utilizing the social security administration of need be as they were the ones that gave me on a monthly basis my XXXX benefits payments with the only monthly withdrawals I made was {$350.00} for rent and I only stayed at the house as it had stairs and I'm in a XXXX have XXXX XXXX XXXX XXXX and wasn't easy to be able to get out of the house so the only other charges I ever made on my card after leaving that house no longer paying rent anywhere was getting some food from the XXXX XXXX on XXXX XXXX or food from the racetrack or XXXX gas stations or I forgot or even XXXX I did get a few items but not mainly a lot of groceries just a bag of chips and some drinks from time to time that still doesn't equal a XXXX dollars left out of {$10000.00} from the social security administration over the past months as I no longer had hefty bills as what I was working I no longer had a mortgage car payment or car insurance only food and cellular phone payments well my only bills since this Bank refuses to update my information although I did provide them an expired driver 's license but at least confirmed by the DDS as well as the bank the address all my expired driver 's license was the same address that is on my banking account with this banking question but in about 2 weeks I will not get a compliant driver 's license with my new and accurate address but I have been given to them over the phone as well but they refuse even after seeing my identity which will be the same on the new compliant driver 's license only difference is the address everything else the same and I've been able to confirm everything else on my account as well as have also been corresponding with them through email and receive text messages from them via my phone because they've advised that they can not even update my email and phone number on my account which confuses me since I have several emails that I can even forward to you since there was only one text message ever sent from the bank but I have plenty of emails to be able to forward to you to show you that they have been corresponding with me to my new XXXX email address as I have no longer had XXXX for over 13 years due to being hacked into and taking over 13 years ago and XXXX had no way to confirm my identity to reset my password so that's when I switch to XXXX over 13 years ago. Please do your thorough investigation to see what happened to my {$10000.00} and I'm sure that the social security administration in XXXX DC will be more than happy to comply and provide you information improve of all of the deposits that they have made to me over the years ever since XXXX and even XXXX which is in review to see if I can open up an account back with them after closing you after all those years and switching to another bank to see if I can reopen an account with XXXX but it really isn't that urgent since the XXXX XXXX I'm in has been receiving my monthly security XXXX money but I need access to my old account with chime since they have {$10000.00} or supposed to have XXXX and which social security can confirm that's the only addresses I've had on file is the one where I paid {$350.00} in XXXX Georgia on XXXX XXXX and then the XXXX address which is all my driver 's license and with the bank that is actually a XXXX XXXX XXXX address but they gave me a regular address since most businesses can't use XXXX XXXX XXXX but the apartment on my address with the bank and currently at the driver 's license that was just updated was apartment XXXX which is actually my XXXX XXXX number or was as I haven't had that XXXX XXXX XXXX address or any XXXX XXXX XXXX with XXXX and over 3 years now. I have already been victimized and there has been no justice as I have not been able to verify by description or describe the XXXX that XXXX me back in XXXX and I'm having to pay for it for the rest of my life by being half XXXX in a XXXX please do not allow me to be a victim of XXXX fraud by this bank as well making me kick myself in the XXXX for even closing my account with XXXX under the circumstances of what I told you in this message you can completely understand why I finally had to close my account to them being greedy of my receiving {$10000.00} just one time and then my monthly XXXX payments have only been {$1400.00} not like I'm a millionaire or anything or even receiving the type of salary I received when I was working at XXXX XXXX companies such as XXXX XXXX the computer company XXXX XXXX at XXXX XXXX corporate headquarters reason why I qualified and got approved to receiving XXXX payments from the government even though it's early from XXXX as I'm only XXXX years old and was in my XXXX back in the XXXX when I first got approved I have had no issues or problems but only excellent service from the government and XXXX other than the instance mentioned above so I wouldn't even have this problem to this day of losing any of my money and was the only income has solely been from the social security administration I have received no other funds besides {$4000.00} but that was given directly to this XXXX XXXX to give to me for my IRS XXXX XXXX  XXXX stimulus payment amount of {$4000.00} back in XXXX and this XXXX XXXX  hasn't been greedy and has been giving my money to me in small increments as I've asked for it locked in the drawer since I no longer have access to my debit card or even a debit card with chime Bank.

Company response to consumer: Closed with explanation