Consumer complaint received 2024-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
Subject : Dispute of Inaccurate Account Information XXXX XXXX XXXX Account Number XXXX. 
This is my third request to have this issue resolved, I am writing to formally dispute the inaccurate reporting of my account with PREMIER BKCRD/FIRST PREMIER on my credit report. Upon reviewing the account details, I have identified several discrepancies that violate my rights under the Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ). I request that this account be removed entirely. Identified Discrepancies : Inaccurate Charge-Off Reporting : The account reflects multiple charge-offs dating back to XX/XX/XXXX through XX/XX/XXXX, despite being marked as paid in settlement. The FCRA requires accurate reporting, and ongoing charge-off statuses are misleading, misrepresenting the current state of the debt. Failure to Update After Settlement : Following the settlement of {$530.00} in XX/XX/XXXX, the account should no longer report as charged off. Under FCRA ( 15 U.S.C. 1681c ( a ) ), it is required that once a debt is settled, the account status must be updated accordingly. The lack of an updated status is inaccurate and unfairly portrays my financial obligations. Overlapping Negative Information : The account shows both past-due statuses and charge-off statuses within the same reporting periods, leading to potential confusion regarding my creditworthiness. According to FCRA ( 15 U.S.C. 1681e ), credit reporting must be clear and not misleading. This overlapping reporting harms my credit profile without justification. Misrepresentation of Payment History : The history of the account includes numerous charge-offs, which creates confusion about my payment obligations. The Truth in Lending Act ( TILA ) mandates clear disclosures, and this accounts reporting does not reflect the true nature of my payment history, thereby violating consumer protection standards. Negative Impact on Credit Profile : The ongoing negative reporting associated with this account has caused significant damage to my credit score. Under the FCRA, credit reporting must be fair and accurate. The presence of inaccurate charge-off statuses and multiple past-due reports unfairly damages my credit standing. Request for Resolution : Due to the inaccuracies outlined above, I request that this account be corrected to accurately reflect the paid settlement status or be removed from my credit report entirely. If this information can not be verified as accurate, it must be deleted, as mandated under FCRA ( 15 U.S.C. 1681i ( a ) ). Next Steps : I ask that you conduct a thorough investigation of this account and provide me with the results within 30 days, as required by law. If the inaccuracies can not be resolved, I expect the immediate removal of this account from my credit report. Additionally, I request a corrected copy of my credit report reflecting these changes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation