Consumer complaint received 2024-11-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Solar Mosaic LLC
State: FL

Complaint narrative:
XXXX XXXX, representative of XXXX XXXX came to my home and offered me a Solar System. After measured of the house he found that my house requires 37 panels to produce the necessary electricity. He requested my credit report and he said that I did not qualify for the Loan, I said I know that. Then he came with the idea, that he would qualify me for 31 panels and later when they come to install the panels he would include the remaining panels or 37 panels instead of 31 panels as he put in the contract. He said that I would pay {$180.00} for 18 months and then {$210.00} for the rest of the contract. I told him that it was reasonable, because I was paying much more to the local Electric Company. However, I did not sign the contract. He continued visiting my home and offering multiple PERKS, Gifts, other advices, for example : That the The Federal Government will return {$17000.00} with the Income Tax Return. He added that I have several options with that money, 1 ) give the check to XXXX and reduce the Loan taken or keep the money and spend it in whatever reason I would want. I asked him what would happen if something went wrong. He said that XXXX would be responsible for any damage to my house. Also, he offered me a Generator, an Air Conditioner and even cutting trees that he said was required. 
On the fifth visit I signed the Contract. Something it called my attention was that immediately after I signed the contract, XXXX sent a group to change the house Thermostat and the home Light Balls. XXXX did not tell me anything about that. That group damaged the garage Ceiling. We agreed as XXXX would not install the Solar Panels until I could replace the roof. Seven months later a XXXX representative called me and told me that if I do not ORDER the installation of the Solar System the Contract would canceled, my answer was that it was ok for me because I could not find the money to pay for the roofing. The answer was that I would have to pay {$9000.00} of XXXX the XXXX 's Attorneys. They FORCED me to authorize XXXX to install the Solar System. The problem is that they only installed 31 panels, no 37 as XXXX told me and the installers cause some damages to the roof because the roof is leaking now and it was not leaking before they installed the solar panels. The real problem is that XXXX is denying any RESPONSIBILITY. XXXX promised me that XXXX would be responsible for any damage ( s ). The house was not leaking. The garage did not have any holes. Not Perks, not trees cutting, not generator, not money from the IRS, not XXXX XXXX and XXXX deny any responsibilities. The real problems are that now I have a {$52000.00} dollars loan, 2 electric bills to pay : one for {$250.00} dollars ( The Loan ) and another to the local energy company XXXX XXXX XXXX ) for {$220.00} dollars every month. I am paying approximately {$500.00} in Electricity now and I have a Solar System that does not support the energy consumption of the house. XXXX IS NO LONGER XXXX. NOW IS FREEDOM FOREVER.

Company response to consumer: Closed with explanation