Consumer complaint received 2024-05-29 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened to arrest you or take you to jail if you do not pay
Company: HYUNDAI CAPITAL AMERICA
State: NJ

Complaint narrative:
XXXX HYUNDAI CONTACTED ME ABOUT GETTING OUT OF MY LEASED XXXX XXXX EARLY BECOUSE THE WERE RUNNING A PROMO TO UPGRADE AND GET OUT OF CAR LEASE EARLY AND THEY WOUD PAY EXCESS MILEAGE CHARGES AND REMAINING MOTHS ON LEASE TO UP GRADE SO AFTER MANY PHONE CALL WTH XXXX XXXX XXXX Hyundai XXXX XXXX XXXX XXXX, NJ XXXX WE FIALY AGREED AFTER MANY PHONE CALL & EMAILS ABOUT PRICE OF NEW LEASE AND EXCESS MILEAGE CHARGES, REMAINING LEASE PAYOFF, I WENT TO SIGN PAPERS AND ABOUT 30 DAYS LATER I RECIEVED LTR SAYING I OWE XXXX DOLLERS IN LEASE END BALANCE. THEY LIED TO ME NOW SAYING THE DID NOT PAY OFF EXCESS MILAGE ITS MY RESONSIBILTY I NEVER WAS TOLD OR SIGNED ANY PAPERS ON NEW LEASE ABOUT THIS XXXX THEY TOOK ADVANTAGE OF ME BECOUSE MY HUSBAND WAS NOT PRESENT XXXX XXXX IS PROBELY THE MOST CROOKED CAR SALEMAN IVE EVER MET XXXX XXXX IS A MANAGER IS A XXXX XXXX, XXXX XXXX OWNER IS A XXXX XXXX XXXX XXXX. I WOULD HAVE NEVER UPGRADED MY CAR IT MAKES KNOW SENCE WHAT THERE DOING TO ME WAT WAS MY MOTIVATION TO GET OUT OFF LEASE IF I HAD TO PAY XXXX DOLLERS UMM. LET ME SEE PAYOFF OFF MILAGE AND REMAING PAYMENTS OF LEASE. THEY NEVER INFORMED ME AT LEASE PAPER SIGNING THE WERE NOT PAYING MY PAYMENTS & MILAGE OFF. I WOULD HAVE WAITED OR JUST BOUGHT THE CAR OUT THEY TOOK TOTAL ADVANTAGE OF ME BEING A WOMEN AND NOT PROPERLY TELLING THEY WERE GOING TO XXXX XXXX WITH A BILL DOWN THE ROAD PLEASE NOTIFY Consumer Financial Protection Bureau ( CFPB ) FOR ME TOO ME BEING A WOMEN WAS TREATED TO DECEPTIVE PRACTICES AT THE BEST AND WHEN I CALLED THEM THEY TALKED DOWN TO ME LIKE I HAD XXXX XXXX XXXX XXXX XXXX XXXX STEERING / DECEPTIVE PRACICES AT IT BEST GOT TO GO I HAVE TO FILE MY complaint with Deceptive car dealers The Federal Trade Commission NJconsumer protection agency The Federal Trade Commission The Consumer Financial Protection Bureau WILL DO XXXX XXXX XXXX XXXX THE SALE MAN SAID THE REASON THE BILL IS {$1500.00} XXXX IS THEY WERE SUPPOSED BUY CAR OUT INSTEAD THEY AUCTION OFF CAR HE SAID HE WAS GOING TO TALK TO OWNER ABOUT MISHAP THEIR WAS NO REASON FOR ME TO RETURN CAR WITH LEASE AHEAD PROGRAM ( XXXX DOLLERS INCENTIVES PROGRAM 1 MONTH ON LEASE LEFT THE WHOLE REASON IS THEY WERE SUPPOSED PAY OF EXTRA MILAGE ON CAR OTHER WISE I WOULD HAVE KEPT CAR XXXX XXXX 1000 % AGREES WITH ME CALL HIM SPOKE TO HIM YESTERDAY >Hide original messageEdit On Wednesday, XX/XX/XXXX at XXXXXXXX XXXX XXXX, XXXX, XXXX XXXX wrote : Hello, We have received your complaint against XXXX Hyundai. In order to proceed we ask that you send in supporting documentation ( Copy of your old and new lease as well as the old and new sales contract ). Please mail or fax these back only. See below for our information. 
Thanks, XXXX XXXX XXXX XXXX Department of Public Safety Division of Consumer Affairs XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX Phone XXXX Fax XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation