Consumer complaint received 2024-11-18 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SYNCHRONY FINANCIAL
State: NY

Complaint narrative:
Subject : Complaint Regarding Failure to Validate Debt and Potential FCRA Violations To Whom It May Concern : I am filing this complaint against Synchrony Bank for failing to validate a disputed debt and for potential violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). Despite sending a detailed validation request via certified mail, Synchrony has failed to provide the necessary documentation to substantiate the debt and address inaccuracies in their reporting. 

Details of My Dispute : Account Numbers in Question : PayPal Extras Mastercard ( Account Ending in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) Debt Amount Disputed : {$370.00} Timeline and Background : I sent a detailed validation request via certified mail to Synchrony, which was accepted on XX/XX/2024. My request included specific demands for debt validation and correction of inaccuracies, as detailed below. 
Synchrony responded on XX/XX/2024, but their response was incomplete and failed to address key components of my request. 

Summary of My Initial Request : Validation of Debt : I requested comprehensive documentation, including : A signed contract or agreement verifying the creation of the debt. 
A chain of custody showing any transfers of the debt from the original creditor to Synchrony. 
Verification of the original delinquency date.

Confirmation if a Form 1099-C ( Cancellation of Debt ) was issued.

Illegal Re-Aging of Debt : I identified discrepancies in the reporting of this account, including : Inaccurate reporting of the delinquency date.

Suspected re-aging of the debt, which extends its negative impact on my credit report. 
Cease and Desist : I explicitly requested Synchrony to cease all collection activity and reporting until the debt was validated. 

Synchronys Response : Synchrony provided limited information in their response dated XX/XX/2024, including billing statements and a claim that the debt was valid. However, they failed to address or provide : A signed contract or application confirming that I entered into this debt. Documentation showing the transfer of the debt, as required for validation. Any explanation regarding the original delinquency date or corrections to the suspected re-aging. 

Despite receiving my detailed certified mail request, Synchrony continues to report this account to credit bureaus, negatively affecting my credit score.

Violations of Consumer Rights : Failure to Validate Debt ( FDCPA ) : Synchrony did not provide the legally required documentation to validate the debt, including a signed agreement or proof of transfer of ownership.

Inaccurate Reporting ( FCRA ) : Synchrony has reported inaccurate information about the delinquency date and failed to correct suspected re-aging of the account. 
Continued Reporting Despite Dispute : Synchrony continues to report this debt without adequate validation, which I believe constitutes a violation of the FCRA.

Requested Actions : I respectfully request the CFPB to investigate Synchronys actions and enforce the following : Require Synchrony to provide full validation of the debt, including all requested documentation.

Direct Synchrony to cease reporting this account until full validation is completed.

Correct any inaccuracies in the credit reporting for this account, including the original delinquency date.

Impose penalties or sanctions for Synchronys noncompliance with FDCPA and FCRA requirements. 

Supporting Documentation : I have attached : A copy of my certified mail request sent on XX/XX/2024, including all validation demands. 
Synchronys incomplete response dated XX/XX/2024. 
Evidence of inaccurate reporting and re-aging on my credit report. 

Thank you for your time and attention to this matter. Please let me know if additional information is needed. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation