Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
Complainant Information Financial Institution : Capital One Bank, N.A. Transaction Type : Incoming Domestic Wire Transfer Wire Amount : {$58000.00} Date of Transaction : XX/XX/year> Executive Summary I am filing this complaint against Capital One Bank for unjustifiably freezing a valid wire transfer of {$58000.00} representing the proceeds from the sale of my primary home. Despite both the sending institution ( XXXX Bank ) and the remitter ( my son ) repeatedly verifying the legitimacy of this transfer, Capital One has held my funds for nearly a month without providing any legal or regulatory justification. As a retiree on a fixed Social Security income, Capital Ones unexplained and protracted hold has caused me severe financial distress, placing my housing and transportation at immediate risk. Timeline of Events : XX/XX/year> : My son initiated a wire transfer of {$58000.00} from our joint account at XXXX Bank directly to my sole Capital One account. These funds were the direct proceeds from the sale of my primary residence. XX/XX/year> : Capital One placed a hold on the funds and requested that XXXX Bank verify the validity and purpose of the wire. XXXX opened an internal investigation. On this same day, my son responded to XXXX confirming that the transfer was valid, the funds belonged to me, and the transfer was intentional. XX/XX/XXXX & XX/XX/year> : My son proactively followed up with XXXX Bank on both dates to re-verify and confirm the legitimacy of the wire transfer. XX/XX/year> : My son emailed Capital One Bank directly to confirm the wire 's validity and provided a copy of the " Wire Transfer Outgoing Request. '' Capital One never responded or raised follow-up questions. XX/XX/year> : XXXX Bank officially confirmed to my son that they successfully relayed the verification and validation messages to Capital One. XX/XX/year> XXXX : I have called Capital One Bank nearly every business day. Representatives continually state that the investigator has not closed the case and that there are " no notes '' on the account. Key Issues & Violations : Unjustified Hold and Broken Promises : Capital One has explicitly promised to lift the hold on at least three ( 3 ) separate occasions. Each time, they failed to follow through on their commitment, offering no explanation to me as their customer. Lack of Regulatory Justification : To date, Capital One has not alleged any fraudulent activity, has not alleged elder abuse, and has failed to provide any valid statutory or regulatory justification for holding a fully verified domestic wire transfer for this duration. Severe Consumer Harm : I am a XXXX living on a fixed Social Security income. By freezing my life savings from my home sale, Capital One has compromised my livelihood. I am currently at imminent risk of losing my apartment and my vehicle due to non-payment caused entirely by Capital Ones administrative negligence.

Company response to consumer: Closed with explanation