Consumer complaint received 2025-04-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CLGF Holdco 1, LLC
State: OH

Complaint narrative:
So I got an Indigo Mastercard through XXXX XXXX who is owned by XXXX XXXX and up until the past two months I've had XXXX issues with them. But I got a letter from them that was dated XX/XX/XXXX stating that my card has a temporary block for security purposes until we receive certain identity verification documentation. It stated to verify identity please provide a copy of one of the following documents within the next 30 days : Unexpired state-issues drivers license or identity card, unexpired U.S. passport , Unexpired U.S. military ID card or a Unexpired permanent resident card or resident alien card then it states to mail a copy of the document including my account number to XXXX XXXX , XXXX XXXX XXXX, XXXX, OR XXXX or fax it to XXXX. Once they receive this the block will be lifted. Now I didn't have time to send them anything right away due to me not having a car to go to library and use the fax machine, I really do not like sending personal info through the mail so thought fax would be safer. So I was planning to go in three days when I had time and access to a car. but two days after I got the letter I got another letter from them along with a new card saying thank you for sending in the proper info to verify your identity! I never sent them anything! Also while this is going on I was no longer able to access my account online due to my password being changed which I never did as well. And tried to reset my password and was never receiving a password reset in my email when I tried. As of now my balance was still the same which I could check with the phone number on the back of the card, XXXX, so I called them to let them know all the suspicious issues going on and they said there's nothing they can do for me until I send in info verifying my identity so I said fine the next chance I get I will fax them my info. But again, two days later I receive a letter dated also dated XX/XX/XXXX which I found odd, stating thank you for changing your address. Umm I never changed my address. I did change my address when we moved but that was XXXX of XXXX. So at this point I just do not trust this company and sending them any of my personal info fax or mail. Like I said my balance was still the same and nobody used my account yet. Most likely because they had the block on there. But now in the last two weeks my credit is now XXXX so the almost {$300.00} I had in there has been spent, and to add to all of this now I have a pin on my card which again I did not create so now I can not see my summary, any purchases made nothing because I do know the pin that was put in place. And as if thing 's couldn't get worse with this company I just opened a letter from them as of this writing today dated XX/XX/XXXX stating my address has changed again! Now wouldn't you think this company would believe that there may not be something right with this account? But no, they do not care, in fact they make me feel like they care more about the fraudster then me the customer, I have called soo many times trying to report everything and let them know that something is not right. But now the latest thing is that they can give me any info whatsoever on the account because I don't know the pin that I did not put in place. Oh but here 's the kicker, do you know the one thing they will let me still do? They will take my info on the phone for a payment for my bill, of course they will. Big surprise. I am not paying my bill, the credit I just had on there has been wiped out! Why would I put more money on there so the fraudster can just spend it? So I am at wits end with them. I am at the point where I guess my only option is to just not pay my bill and they can rack up whatever fees they need to do and send it to collections. I am at a point where my only option is to destroy my credit with them so the fraudster can stop messing with my life and account.

Company response to consumer: Closed with monetary relief