Consumer complaint received 2024-11-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
From the desk of XXXX XXXX XXXX XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Federal Trade Commission XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX DC XXXX XXXX : Response to XXXX Letter Regarding Account No. XXXX Violation of Consumer Rights To Whom It May Concern, I am submitting this response regarding the letter I received from XXXX XXXX XXXX ( XXXX ) concerning a disputed debt account ( Account No. XXXX ). The information in XXXX  response raises serious concerns about improper handling of my personal data and violations of my consumer rights. Below is a breakdown of the laws being violated and a formal request for further investigation and corrective action.

Violations of Federal Laws 1.Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681b TSI failed to demonstrate that they had a permissible purpose to access and report my personal information to credit bureaus. Sharing or using my credit information without my authorization or proper validation of the debt constitutes a violation of FCRA. 
Similar Case : XXXX XXXX XXXX XXXXXXXX involved unauthorized use of consumer data, which resulted in financial harm and credit damage to the plaintiff.

2.Gramm-Leach-Bliley Act ( GLBA ) 15 U.S.C. 6801-6809 Financial institutions are required to protect consumer privacy and disclose the sharing of information. XXXX  transfer of my account information to other entities without my explicit consent is a breach of these privacy protections.

3.Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692e XXXX made unsubstantiated claims regarding the validity of this debt and provided unclear or misleading information about its legitimacy. Under FDCPA, debt collectors must avoid deceptive practices and validate debts upon request. 
Similar Case : XXXX XXXX XXXX XXXX XXXX, where a debt collectors failure to validate a debt led to damages for the consumer.

4.Identity Theft and Assumption Deterrence Act 18 U.S.C. 1028 The information provided by XXXX  suggests that my personal details were potentially used or shared without my explicit consent, raising concerns of identity theft or fraud.

5.Unfair and Deceptive Practices ( FTC Act ) 15 U.S.C. 45 The handling of my account and reporting to credit bureaus without proper verification constitutes an unfair practice that caused harm to my credit and financial standing.

Specific Issues with XXXX Response The letter claims that XXXX validated the debt, but no evidence of my authorization or consent for these charges was provided The monthly statement included with the response fails to prove that I am responsible for this debt, nor does it include evidence that I was informed of these charges at the time of origination.

The debt contains fees ( e.g., late fees, OCA fees ) that appear arbitrary and unverified.

Requested Actions 1.Conduct a thorough investigation into XXXX  handling of my personal data and their debt validation process. 

XXXXRequire XXXX to provide : Proof of the original agreement or contract bearing my signature or authorization. 
Evidence that I was notified of these charges prior to them being sent to collections.

3.Remove any reference to this account from my credit report if validation can not be adequately provided.

4.Enforce penalties or sanctions against XXXX for their violations of federal consumer protection laws. 

Impact on Me as a Consumer XXXX  actions have caused harm to my creditworthiness, reputation, and financial stability. This debt has been reported to credit bureaus, despite clear issues with its validity, and has adversely affected my ability to secure credit and financial opportunities. 

Supporting Documentation A copy of XXXX  response letter. 
A copy of my credit report showing the disputed account. 
Relevant correspondence regarding this matter. 

I request prompt action to address these violations. If this issue is not resolved, I am prepared to escalate the matter by seeking legal counsel and filing additional complaints with appropriate regulatory agencies. 

Thank you for your time and attention to this matter. I look forward to your response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation