Consumer complaint received 2024-10-24 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: AES/PHEAA
State: NC

Complaint narrative:
XXXX XXXX and XXXX XXXX XXXX have both been proven by several Courts of law to have engaged in predatory practices against students. I was the victim of aforementioned predatory practices and have since also became aware of many others who were involved. XXXX XXXX XXXX is a XXXX XXXX XXXX ( XXXX ) school, which was later bought out by XXXX. XXXX XXXX was also included in the XXXX XXXX XXXX lawsuit. 

The school misled me to believe career placement after graduation was included in attendance. The website has a separate section for Career Services and such was stressed as a perk during enrollment. The school 's actions led me to believe I was pursuing a degree in a field where I would have career longevity and employment placement assistance upon graduation. My school failed to inform prospective students such as myself that their programs do not provide any material benefit because they prepare students only for low-paying entry-level jobs that could be obtained without a culinary degree from XXXX XXXX / XXXX XXXX XXXX XXXX 

Enrollment counselors and XXXX XXXX 's website provided information to me which proved to be untrue. I have included an archive of the website for your perusal. You will notice Career Services listed as well as promises to prospective students. 

I was told this information during research of XXXX XXXX 's website and XXXX XXXX XXXX brochure. I was also told information about job placement and after-graduation services during a campus tour. I determined the information was false or misleading when I was not able to secure employment after graduation above entry-level. For the last 20 years, my training at XXXX XXXX XXXX XXXX XXXX is looked at as a joke. XXXX XXXX XXXX admitted fault to misleading students, which I will attach for evidence. 

The promise of employment and great opportunities after graduation was important to me because I was eager to start a career. At the time there was not a XXXX  school in my area and the thought promises made, with little-to-no-time to think before classes began, made me pressed to make a decision. I felt pressured into taking out loans and making a decision for my personal betterment, which turned out to be false. 

The false information provided to me has caused me significant harm over the last 20 years. My education is not taken seriously when I apply to XXXX  jobs, and I am often overlooked on applications due to this. I was still required to start at very entry-level positions as if I did not attend post-secondary education. 

As previously stated, XXXX XXXX was part of XXXX, and they have been under fire by the FTC and numerous states for unfair practices. I am including a plethora of documentation substantiating such. XXXX has even gone as far as to issue an Assurance of Voluntary Compliance ( also attached ) for their negligence and misconduct. 

I have repeatedly sent this information to AES and they will not respond to my request. I formally submitted a School Misconduct Application via document portal on XX/XX/year> to AES. It has been more than 30 days and they have not responded. I am attaching a copy of that request and all the documentation provided. I am also attaching the Borrower 's Defense application that is in progress with the Department of Education.

Company response to consumer: Closed with explanation