Consumer complaint received 2025-07-13 00:00:00
Product: Money transfer, virtual currency, or money service — Foreign currency exchange
Issue: Unexpected or other fees — 
Company: WESTERN UNION COMPANY, THE
State: MI

Complaint narrative:
RE : Formal Demand for Clarification and Restitution Concerning Misrepresented Currency Exchange Rate XXXX XXXX ( XXXX  ) to USD  To Whom It May Concern, I am writing to formally dispute and demand an immediate explanation and corrective action concerning the misrepresented exchange rate applied by Western Union in a recent transaction involving the conversion of XXXX XXXX XXXX XXXX ( XXXX  ) to United States Dollars ( USD ). Despite multiple communications and the submission of official exchange rate data, your company has continued to provide repetitive and unsupported justifications. I have furnished the XXXX XXXX  of the XXXX  daily exchange rate records, covering the full month in which this transaction occurred. These rates are public, transparent, and published online daily by the authoritative monetary authority of the XXXX ( XXXX XXXX XXXX ). At no time during the transaction window did the XXXX  fall to the level indicated by XXXX XXXX platform. Your application of a significantly devalued rateabsent any formal record of such a shiftis unsupported by any verifiable institutional data. This practice appears to violate consumer protection principles enshrined in : XXXX XXXX XXXX. XXXX of XXXX ( XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX. XXXX of XXXX ( Regulation of the XXXXXXXX XXXX XXXX XXXX XXXX XXXX  ) Federal Law No. 5 of 1985 ( Civil Transactions Law XXXX ) Applicable standards under international financial transparency regulations and cross-border remittance conduct. The systemic use of exchange rates that are misaligned with national benchmarks constitutes a deceptive and predatory practice. This method enables XXXX XXXX to extract unregulated profit from unsuspecting global customers under false pretenses. In my opinion, this activity constitutes a pattern of unjust enrichment, misrepresentation, and potential fraud. DEMANDS : A formal, written explanation reconciling your exchange rate with XXXX XXXX XXXX  data. Full refund or restitution of the amount overcharged as a result of the artificially lowered rate. Disclosure of Western Unions internal exchange rate determination process as it applies to AED. Assurance of future compliance with recognized national exchange rates. NOTICE OF ESCALATION : Should this matter remain unresolved, I reserve the right to escalate the issue to : The XXXX XXXX XXXX Department XXXX XXXX Bank XXXX XXXX XXXX The Federal Trade Commission and relevant XXXX XXXX XXXX XXXX Legal counsel for evaluation of a class-action filing representing similarly affected consumers worldwide This letter shall also be treated as pre-litigation notice pursuant to applicable consumer rights legislation. 

Additionally, Formal Statement on Misrepresented Exchange Rate and Supporting Evidence Western Union has repeatedly offered unsubstantiated justifications for the exchange rate applied during my recent XXXX  to USD transaction, despite clear evidence to the contrary. 

I have provided the official exchange rate data published daily by the XXXX XXXX  of the XXXX XXXX XXXX, covering the entire month relevant to the transaction. At no point during this period was the XXXX  valued at the rate imposed by Western Union. The companys platform applied a rate far below the official benchmark, with no verifiable or legally defensible basis. This discrepancy has not been addressed with any transparency or factual reconciliation. 

Exhibit A : Daily Exchange Rate Chart XXXXXXXX XXXX XXXX XXXX XXXXXXXX ( Full Month ) Exhibit B : Screenshot of Western Union Exchange Rate ( Date of Transaction ) Exhibit C : Official Transaction Receipt Exhibit D : Correspondence with Western Union Support Exhibit E : Summary Table of Rate Difference and Financial Impact Applicable Legal Violations : Western Unions conduct raises serious concerns under the following laws and standards : Federal Law No. 24 of XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX. XXXX of XXXX ( XXXX ) Regulation of the XXXX XXXX  and Financial Institutions Federal Law No. XXXX of XXXX ( XXXX ) Civil Transactions Law ( misrepresentation, unlawful enrichment ) International financial regulations regarding exchange rate transparency and remittance conduct These regulations require accuracy, clarity, and accountability in the provision of financial services. Failure to apply fair and documented exchange rates violates both ethical and legal standards. 


Please confirm receipt of this letter and respond no later than 7-10 business days from today.

Sincerely, P.s. Can you please provide me with other government agencies that can intervene and find a resolution to this practice?

Company response to consumer: Closed with explanation