Consumer complaint received 2025-01-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MA

Complaint narrative:
I am writing to formally dispute several items on my credit report, which are inaccurate, incomplete, or unverifiable. These errors significantly impact my creditworthiness and violate my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. I am also referencing findings from the recent CFPB lawsuit against XXXX that highlight systemic failures amongst credit reporting agencies ' dispute resolution process. 

Accounts in Dispute : XXXX XXXXXXXX Issue : This account incorrectly lists a late payment for XX/XX/XXXX. I assert that payments were made on time, and XXXX has failed to verify this entry accurately. 

XXXX XXXX XXXX Issue : This account incorrectly lists a late payment for XX/XX/XXXX. I assert that payments were made on time, and XXXX has failed to verify this entry accurately. 


XXXX XXXX Issue : This account incorrectly lists a late payment for XX/XX/XXXX starting at 90 days late. How can I be late 90 days if I wasn't even late 30 days prior to that? There are also multiple accounts under the same name. I assert that payments were made on time, and XXXX has failed to verify this entry accurately. 

XXXX XXXX XXXX : This account incorrectly lists a late payment for XX/XX/XXXX. I assert that payments were made on time, and XXXX has failed to verify this entry accurately. 

XXXX XXXX XXXX : This account incorrectly lists a late payment for XX/XX/XXXX and XX/XX/XXXX. I assert that payments were made on time, and XXXX has failed to verify this entry accurately. 

XXXX XXXX XXXX : This account incorrectly lists an incorrect charge off when there is no show of first delinquency. I assert that is incorrect, and XXXX has failed to verify this entry accurately. 

XXXX XXXX : This account incorrectly list collections, please provide the application that I signed with XXXX to furnish this account on my credit report. 

Legal Violations Identified Failure to Conduct a Reasonable Reinvestigation Under the FCRA, XXXX is required to conduct a reasonable reinvestigation of disputed information. The CFPB lawsuit identifies XXXX frequent reliance on incomplete or inaccurate responses from furnishers and failure to address consumer-provided evidence. 
Experians systemic reliance on insufficient responses violates FCRA 1681i ( a ) ( 1 ) ( A ) and 1681i ( a ) ( 5 ). 
Failure to Ensure Maximum Possible Accuracy The FCRA mandates that XXXX maintain reasonable procedures to ensure maximum possible accuracy of information in consumer files ( FCRA 1681e ( b ) ). The CFPB complaint reveals XXXX 's repeated failure to meet this standard, resulting in the retention of inaccurate and unverifiable information in consumer reports. 
Failure to Provide Accurate Reinvestigation Results Experians practice of issuing vague and ambiguous results letters prevents consumers from understanding the outcome of their disputes. This directly impacts my ability to ensure my credit report is accurate and violates FCRA 1681i ( a ) ( 6 ).

Request for Action To resolve this matter, I demand the following : Immediate Deletion of Inaccurate Entries : Delete all the negative items off my credit report immediately before seeking arbitration.

Provide detailed documentation verifying the accuracy of all disputed items. If verification can not be provided, the items must be removed immediately per FCRA 1681i ( a ) ( 5 ).

Compliance with Federal Law : Conduct a reasonable reinvestigation of all disputed items, ensuring compliance with the FCRA and addressing the systemic issues highlighted in the CFPBs findings. 
Updated Results Report : Provide a clear and detailed explanation of any changes made as a result of this dispute, along with an updated credit report.

Notice of Intent Failure to comply with this dispute within the legally required 30-day timeframe will result in my filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) and pursuing additional legal remedies under the FCRA. 

I expect a resolution to this matter promptly and look forward to your written response confirming the removal or correction of the disputed information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief