Consumer complaint received 2025-08-05 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I previously filed a complaint under CFPB ID : XXXX regarding the same issue. At that time, I waited patiently for a resolution, and Bank of America did not follow through with their promised timeline. It has now been over 20 days since that complaint, with no transparent updates or further communication, which is why I am submitting this second complaint. 
Since my previous complaint, Bank of America has failed to provide any transparent progress updates regarding my fraud claim. They also did not respond within the promised XXXX day window. So, I submitted the first complaint. After that period, I proactively contacted them, and only then was I informed that the timeline had been extended to 90 days. 
They later sent me an email stating that if I had any questions, I could call the number provided. I called that number on XX/XX/XXXX and again on XX/XX/XXXX XXXX days apart. Both times, my calls were not answered and went straight to voicemail. I left messages clearly stating that I wished to receive a progress update and was willing to provide any further information if needed. 
Despite the email promising a response within 48 hours, I have never received a reply by phone or email. Considering the five-day gap between the two calls ( excluding weekends ), Bank of America had ample time to respond but did not. Not once have they proactively informed me of the progress of the investigation. 
One of the accounts used to defraud me remained active and accessible for at least seven days after I filed the police report. I immediately notified both the XXXX Police Department and the XXXX XXXX Police, and I also submitted a fraud claim to Bank of America. The XXXX XXXX police are currently investigating and have requested that I give an in-person statement which I have not yet been able to do due to academic responsibilities. I have informed both police departments that I filed a fraud claim with Bank of America. 
So far, I have not received any direct communication or updates from Bank of America or XXXX XXXX. The only information Ive ever received was when I personally called one of their departments and even then, they said they couldnt find progress in the system. Notably, the number I successfully reached earlier was not the same as the one provided in their official emails. 
Due to my ongoing summer academic program and upcoming graduation, I was unable to continue making further follow-ups for a short period. However, this does not relieve Bank of America of their obligation to respond, especially since I had already left two voicemails expressing my willingness to cooperate and desire to be updated. 
If this lack of transparency and inaction causes any irretrievable loss of funds particularly the {$50000.00} that remained in the fraudulent account after I filed the police report and the fraud claim I intend to hold Bank of America accountable for at least 50 % of the losses for failing to act responsibly after formal notification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation