Consumer complaint received 2024-11-18 00:00:00
Product: Debt collection — Rental debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: ResidentCollect, Inc.
State: TX

Complaint narrative:
On or about XX/XX/XXXX, I received a Experian Credit profile alert that Innovative Recovery ( IR ) had flagged my credit record. I had not conducted business with this company, received any past communication from them and thought it was fraud/or identity theft. 
I contacted the credit bureau and obtain the debt collector 's name and address. On XXXX, XXXX, XXXX, I mailed Innovative Recovery an initial dispute letter advising them that I disputed the validity of the debt and requested, the following information : 1.The amount of the debt ; 2 The name of the creditor to whom the debt is owed ; 3 Provide verification or copy of any judgment ( if applicable ) 4.All communication attempts to resolve the issue prior to reporting to collections 5. Proof that you are licensed to collect debts in Texas. 
I received a letter from them around XX/XX/XXXX that included XXXX the amount of debt, and 2. the name of the creditor to whom the debt is owed.

They did not provided : verification or copy of any judgment, all communication attempts to resolve the issue prior to reporting to collections or proof that they are licensed to collect debts in TX. 
Prior to receiving the letter from Innovative Recovery dated, XX/XX/XXXX, I checked my mailing address on or about XX/XX/XXXX. I found in the mailbox a letter from IR, dated, XX/XX/XXXX. It is important to note that they flagged my credit and reported to the credit bureaus prior to the 30 days given to respond in their initial letter. 
Please note that I officially moved from the property whom IR is collecting on behalf of XX/XX/XXXX due to issues on the property and health reason as well as work. I was working out of state and provided the rental company the forwarding address and expressly requested that all communication be delivered to an address in AR. I paid my rent timely and for over 14 months, and was only 3 months from completing the lease. I requested that any final bills ect ... and/or to confirm with me whether or not the reletting fees would be waived due to ongoing issues on the property. Including but not limited to a civil action that I filed against them for intimidation etc.. When I did not hear from the property XX/XX/XXXX- XX/XX/XXXX, I presumed that the property considered our relationship to be an even wash. Nonetheless, to learn that they never mailed me any communication and forwarded the wrong address to the debt collector for collection activities seems deliberate. The actions of both the property and the debt collector has caused by credit scores to decrease over XXXX points, resulting in a fair credit rating when I have had good credit standing. 

In spite of my previous request to IR to cease contacting me and collection activity, due to the bonafide dispute ( filed civil case ), I have received several calls, and voicemails attempting to collect this debt. Again on XX/XX/XXXX, the company flagged my credit profile causing negative impact on my credit rating. 
IR debt practices seem unethical, and failure to report to the credit bureaus of the bonafide dispute is a misrepresentation of the actual allege debt. As a consumer whom previously had a good credit rating and pay my debts on time, I feel harassed, and intimidated by their practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation