Consumer complaint received 2019-05-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: MI

Complaint narrative:
Nationstar/ mr cooper foreclosed on our home in XXXX XXXX Michigan if 16 years. We learned of this sheriff sale by a city clerk XX/XX/XXXX. The sale took place XX/XX/XXXX. I called mr cooper to resolve only to discover they wanted {$14000.00}. They refused anything less even though I showed proof of payments. It is now passed the Redemption period and we don't know what to do. Our home was returned to XXXX XXXX. I wrote to nationstar/mr cooper and included XXXX XXXX, asking them to unwind this wrongful foreclosure that was brought about by finds and fees unknown to us. 

Can someone please help. 

Nationstar/Mr. Cooper Attn : Customer Relations/Community Manager MrXXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Mr. XXXX XXXX, You responded to me on XX/XX/XXXX regarding my complaint below in a email dated XXXX XXXX, XXXX only to tell me there's nothing you can do, which you could imagine that's the sameresponce I received through- out this wrongful foreclosure. You said that you hold executive authority to undue any fault you found. I then asked you a question ; if you had ever been foreclosed on. You answered ; No - but knew what I was going through. Mr.XXXX, there's no way you can even imagine what a family goes through unless you lived it. With that being said, did you investigate my account? What reason did you ( Mr. Cooper/Nationstar, loan servicers ) have that authorized you to foreclosure on our home? Below, is an accurate view of my account that you would have reviewed and Immediately you would have see that there was no cause for you ( Mr. Cooper/Nationstar, loan servicers ) to do what you done foreclosing on us. Seems that you used a return payment scheme to put my loan behind. The question is why? Mr. Cooper/Nationstar threatening homeowners with foreclosure to pay your imposed finesand assorted fees is extortion. I have read where ( Mr. Cooper/Nationstar ) get  paid more money foreclosing on homeowners than you do servicing mortgage loans of homeowners. Is that true Mr. XXXX? I've read where Mr. Cooper/Nationstar have been sued acrossthe Nation for illegal acts against homeowners for these wrongful foreclosure tricks and schemes. Mr. Cooper/Nationstar, does this violate my Bill Of Rights or any Federal and or State laws? If so, I would like you ( Mr. Cooper/Nationstar ) to make EVERY EFFORTto reverse this wrongful foreclosure immediately. 
Mr. XXXX, I should not have to tell you how hard my family and I had to work and saved for years to buy our house or tell you the heartbreak, stress and XXXX that you and Mr. Cooper/Nationstar has purposely caused us for your financial gain.I have children in school and that this is the only place they call home and now we live in fear from one day to the next. Put yourself in those shoes Mr. XXXX and then tell me how you and Mr. Cooper/Nationstar will gladly reinstate our loan. I want you toremember how I begged and pleaded with your loan specialists for help that you advertise to help homeowners. I estimate 10 months of you and Mr. Cooper/Nationstar not accepting payments that would amount to be approximately to be {$10000.00} that I want topay towards.q

Company response to consumer: Closed with explanation