Consumer complaint received 2024-05-08 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Vehicle was repossessed or sold the vehicle — 
Company: Exeter Finance, LLC.
State: IL

Complaint narrative:
This was my first car. My credit was ran a plethora of times and eventually given the finance option of going with Exeter. 

Once I was given the loan option of Exeter, I was not explained the inflation of my monthly payment so payments came out to around XXXX a month. Eventually, after doing the down payment and having the car I had immediate issues. The first issue was my sunroof was messed up and with the warranty they were able to fix it, but it was messed up from the get-go and I received water damage in the ceiling of the vehicle with a claim that it would not cause any further issues because they had changed out. Eventually, with the cost of the monthly payments, losing being laid off, as well as all of the other issues from the transmission, to the heating and cooling system the coolant piers, there were engine issues were the entire engine had to be removed and replaced. All of this was reported to the finance company, and I also asked them about refinancing earlier, and they told me as well as others who knew had the same refinancing company that they do not offer refinancing. At the time I attempted to trade in the car with the funds that I had and because of the company I was denied that option. it seems as though they were trying to lock me into a very high rate and the car was repossessed a first time. I was able to pay off the first repossession and the car the damages to the car so I received the car that had still engine problems and could move as well as the heating and cooling issues. I eventually had to pay grand to get the engine replaced just so months later the car could be again repossessed because of the lack of money and the Over issues with the car. Essentially if they didnt get a whole amount, they threatened to take the car and the car had so many issues that I couldnt keep up with. I do have records and receipts from the repairs and damages to the car as well as the contract for the high rate. I think the APR was about XXXX to XXXX %. I had to pay extra fees on top of the already extensive high inflated interest rate after the first repossession. As well as paying for the car to get out of the repossession lot. All of this put me in the worst hole in my life I have not been able to get another car since. My credit has deterimmensely. It has been just life altering in the sense of. I cant get my head above water and breathe at this point. I got the car at around XX/XX/XXXX and my first issues occurred with the car in XX/XX/XXXX. When I try to ask for alternatives, they did not give me any and they only suggest to get in the sunroof and it felt as though I was stuck with this high interest loan as well as a car that continually had issues. Eventually, after the second repossession occurred in XX/XX/XXXX I could no longer as I was laid off, afford to even get the car back and it was put onto auction and sold about a months later. Because of the car and the interest loan and the lack of information that was given to me as a first time car buyer a single woman by herself as well as in my early adult hood/youth early XXXX very much was taken advantage of and put into a substantially life alternating Financial ordeal.

Company response to consumer: Closed with explanation