Consumer complaint received 2025-11-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SANTANDER HOLDINGS USA, INC.
State: MA

Complaint narrative:
I am requesting a full reinvestigation and source-level verification from the furnisher under FCRA 623 ( a ) ( 1 ), 623 ( a ) ( 2 ), 623 ( a ) ( 5 ), and 623 ( b ). The information being furnished about my account shows discrepancies and appears inconsistent across reporting cycles and/or across different credit bureaus. I am requesting that the furnisher conduct a reasonable investigation, verify all information they are reporting, and respond to the CFPB with the documentation supporting each verified fact.

LEGAL REQUIREMENTS Under FCRA 623 ( a ) ( 1 ) ( A ), a furnisher must ensure maximum possible accuracy and may not report information it can not fully substantiate.

Under FCRA 623 ( b ) ( 1 ) ( A ) ( E ), the furnisher is required to : conduct a reasonable investigation review all relevant information verify the accuracy and completeness of what is being furnished correct or delete anything that can not be fully verified CFPB XXXX XXXX ( Furnisher Accuracy and Integrity ) requires furnishers to maintain and be able to produce the original records supporting what they report, including itemization, payment history, dates, account status, and documents used in verification. 

The XXXX XXXX XXXX  standards also require furnishers to ensure accuracy, completeness, and consistency across all bureaus, and prohibit contradictory dates, balances, or payment histories. 

DOCUMENTATION REQUIRED FOR VERIFICATION To verify this account, the furnisher must be able to produce the following categories of documentation : 1. Identity & Origination Records original application or digital application file signature or e-signature audit logs ID verification used address/phone/email used at opening 2. Contract & Liability Records signed cardmember/loan agreement governing terms and any amendments 3. Itemized Balance Records complete accounting ledger showing principal, interest, fees, credits, and charge-off calculations 4. Payment History Records each months payment status transaction-level entries showing dates and amounts 5. DOFD Documentation records showing the original Date of First Delinquency and delinquency aging required under FCRA 623 ( a ) ( 5 ) 6. Account Terms & Conditions interest rate schedules fee schedules charge-off policies 7. Method of Investigation ( MOI ) documentation showing what data was reviewed which systems or records were accessed how the investigation was conducted 8. Cross-Bureau Accuracy proof that the information furnished to XXXX, XXXX, and XXXX  is consistent and supported by the system-of-record SUMMARY If any single verification element can not be supported with source-level records, the information is incomplete or inaccurate under FCRA and must be corrected or deleted. I am requesting that the furnisher verify each item they are reporting and respond to the CFPB with the supporting documentation.

Company response to consumer: Closed with explanation