Consumer complaint received 2025-03-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Date : XXXX This is a complaint to Bank of America which has bad faith in practicing their business.

I had a Bank of America Business credit card with a very high interest.

They never told me that this cards terms have a clause that says if Im ever behind on payments they are authorized to take any amount from any of my accounts to offset their balance!! It is a scam within their malicious card policy that no one reads when applying for a credit card.

After the XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I tried notifying the bank that this is my situation and they cared less. 
I tried to pay whatever I could, but the 32 % interest and fees were piling up. 

I signed up with a company called XXXX XXXX and they were going to consolidate my debt and negotiate with the bank to lower the balance and make one payment for all of them.

XXXX XXXX took a long time in their negotiations leading the bank to take money from my accounts without my permission calling it an Offset for the credit card I owe.

Throughout one and a half years, they took {$10000.00} of my money from my various accounts while Im waiting for the other company to negotiate with them!

Meanwhile they did negotiate 2 other cards that I had with B of A and that shows that they were in communication with each other. 

2 days ago Bank of America aggressively took XXXX from one of my accounts that I had borrowed money to pay for mortgages and car payments and expenses of the 2 kids we have. Part of that money was to also dedicate to the payments of the credit cards arranged with XXXX XXXX. 

Called Bank of America and this is what they said : Spoke to XXXX XXXX - Escalation Manager at Bank of America B of A Recovery Department Confirmed : Total initial amount I owed was : XXXX Amount taken from me previously : {$10000.00} Final Offset amount which charged-off the XXXX account : {$18000.00} Total amount taken from me : XXXX Not only they have taken way more than I owed, but Bank of America claims that I owe an additional balance of {$4800.00} not even considering all the offset amounts they stole from my account. 

I can't see or access the account anymore because the bank closed it and deleted it from my view in the app or online. 

XXXX. They are not willing to explain why and how this is being calculated and no definition for the XXXX of offsets that they previously took from me within the last year and a half. 

XXXX. They are not willing to at least XXXX the balance even after taking so much more money from me. 

XXXX. My credit is damaged badly. 

XXXX. I don't want to be forced to pay them XXXX more than I have already paid and they are not accepting to zero out the balance and settle it. 

XXXX. They didnt even try to negotiate a deal with the company that was representing me to come to a fair settlement. 


This is insane and it is not fair to hide a clause like this in a policy and not directly mention it to the customers applying for them and then doing this to them. 

I am now left with a {$100.00} in my account with no job and now my worry is my grocery shopping for my kids and how can make my mortgage payments?? 

Please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation