Consumer complaint received 2026-01-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Comerica
State: WI

Complaint narrative:
I noticed that my card balance was not correct so I got a hold of the company and asked about the discrepenc. they said there were charges on it that I knew that I did not make so they started a fraud case and canceled the card and issued a new one. in this call I also told them of my new address and phone number they changed the address but did not change the phone number. I changed the phone number because I did not have access to the number on file. so now the new card comes I try to activate this card and this is where this thing goes side ways. they will not activate my new card they give me some XXXX. about have me send them a picture of my I.D and s.s. card vea email before they will activate it. I have no other access to any money I am on XXXX and receive my XXXX  payments through this card and have no other bank accounts. so I call them and repeatedly am hung up on and given no information that I request I finally call and ask for a supervisor I don't get one I get the same people over and over who constantly run me arround ask me for my XXXX number name and birth date which are all correct and they know it the problem is the system itself requiring to much information to do anything and that they want me to work for them and not get paid for it I am just trying to activate this card and finish the filing of this fraud case and can not do it because of these employees and there XXXX. system if they had changed my phone number when they changed my address some of the problems would have been solved but since the system itself also is a problem and requires to much on my part to get the job done like activate a card they mailed to me so I can get any funds I have on the account. I have spent a few hours on this already and am getting no where I need help. XXXX XXXX sends my payments to this account and has for over ten years so the phone numbers they have on file are totally useless they keep telling me I have to send a copy of my ID and S.S card to them via email but have at present never even told me the email address on top of all that they never updated certain information like my phone number. and keep hanging up on me I am not insulting them and am not swearing at them but am frustrated and short with them I also wanted to know why they can record me and would hang up on me if I recorded them. I also have a claim number for the fraud case but they would not take it it is like I am dealing with a call center and all the employees are just sending me all over when I asked for a supervisor they sent me to someone I had already spoken to this is unecceptable I have no means to fight them in court or I would and this online stuff is one of the main reasons nothing is taken care of they have to stop with all the unneeded dialogue I am tired of hearing sorry from people that clearly are not they also need to stop having us working for them when they don't pay us for it

Company response to consumer: Closed with non-monetary relief