Consumer complaint received 2025-10-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NM

Complaint narrative:
I had gotten a large wire to my business account from someone that in good faith I believed to be authorized because I had dealt with him before on another account, plus I was in full communication with him the entire time. 

My business account was new but I had been a long time customer with my personal account with no issues. 

Bank of america believed this to be fraud, reversed the wire which put me in the negative. Their investigator XXXX who had an XXXX number SCREAMED at me on the phone, accused me of being a money mule ( NOT true at all ) I was given this money for investment, I was moving money quickly to get my projects done because not all of us have the luxury to wait forever and ever to pay what needs to be paid and pay our bills but the bank wouldn't hear any of it. 

I offered to provide documentation several times which they refused to take. 

I was told by the investigator XXXX that the business account would be closed no matter what because she believed I gave my account info to some random online and was muling, which is not true but I was fine with that account being closed since I have a business account at another institution. She told me she had 20 days to wrap up the investigation and if I paid back what I owed within that time she would lift the restrictions on my personal account. 

I paid back full balance within about two weeks and the bank still elected to close my personal account and will not open new one. I honored my commitment paid back negative balance and they did not keep their word. 

I did have to return the money in stages because one of the banks I was wiring from had a 5 day waiting period ( during that time the maker of the wire informed me he received XXXX of the XXXX wire back ) They also initiated a XXXX dispute without my consent to a beneficiary I had wired from my business account while waiting for the 5 day period to pass from my other account, this caused her issues on her account ( she uses wise they temporarily suspended her ), I had fully intended to send that to bank of america but since they filed the dispute on my behalf without my consent I had refunded the beneficiary so she could refund bank of america and have her wise account restored, by doing this they added an unnecessary layer I also had to go to the branch in XXXX MA on XXXX XXXX to see the status of of the wire being returned since they couldn't authenticate me on the phone, they immediately tried to get rid of me citing account was closed and still owed XXXX and I had to argue a lot with them to get them to check I had sent the money over they didn't want to even speak to me at all they treated me with extreme contempt like I was a criminal when I was there trying to do the right thing. And said they don't want to be on phone for two hours again ( this happened last time when I was at branch when I was trying to get them to transfer funds from personal to checking to cover some of balance because it was in credit only status and the call center kept transferring them, as if that's my fault?! ) They tried to give me number to fraud department but I explained over and over they can't or won't authenticate me on the phone so I need to go to branch, I went because I had wired back the rest of the money I owed ( i asked the remaining amount I owed at last visit ) and the maker is very upset that he hasn't received the rest of his money and is threatening litigation on me due to the bank delays of returning the money to him. 

At my last visit to the branch I also asked for confirmation that I covered the full amount owed just to make sure I got the math right and they refused to tell me, saying I needed to ask the maker when he got his money back. 

This is unacceptable and irresponsible because the maker doesn't have access to my account. 

I want confirmation that my account has been paid in full IN WRITING NOT A PHONE CALL, if not I want to know exactly what I Owe AGAIN IN WRITING, an apology for how I was treated at the branch when I was there trying to do the right thing ( seriously if I was a criminal I'd run away with the money I wouldn't be at branch trying SO. HARD. to resolve this ) ; I would also like personal account restored as promised BY THE INVESTIGATOR ASSIGNED TO MY CASE as I've replenished the account. 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief