Consumer complaint received 2025-03-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: AMERICAN EXPRESS COMPANY
State: TN

Complaint narrative:
I called today on XX/XX/XXXX, and spoke to an agent after verifying my account and got XXXX XXXX on the line who was making a payment on my account for money that he owes me. The agent proceeded to tell me that we needed to go ahead and close this account, as there was a problem with my business account. I then demanded that a supervisor come on the line. XXXX then came on the line and then states that my account is ok and. My account passcode was given to them, my social and the XXXX digit code and then they told me my passcode was not active. They then tell me again that it is not my account, when in fact it is, but they continue mixing me up with XXXX No XXXX from XXXX  who lives at XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX lied to me and XXXX XXXX. I still can not get my account credit report from XXXX and XXXX to this day, as they are continuing to mix up my credit with XXXX from XXXX. XX/XX/XXXX XXXX XXXX stated that my social sec was missing, and my birthdate was suddenly inaccurate. XXXX XXXX has been notified over and over and allowed to perpetuate a fraud by mixing me up with someonthat has terrible credit. XXXX then deletes my social I also have never had any online account with American Express. XXXX XXXX is mixing me up with the other woman with the same name and XXXX and it wont stop. 

I spoke to the XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX person named XXXX for XXXX hr and XXXX minutes and XXXX seconds. They have the police report XXXX XXXX XXXX XXXX XXXX XXXX. I started attempting to make my payments at XXXX pm on my my business credit card ending in XXXX and the agent told me that they needed to cancel the card, and they can not verify me. I was then told it was not necessary by XXXX to cancel the card upon getting the XXXX XXXX XXXX  back on the line. I called XXXX in XXXX XXXX XXXX who stated thst my account was ok and I could go ahead and make my pauyment thru customer service. 
I also did not get a statement at my house in XXXX  to make my payment on my XXXX XXXX even though I have been making my payments on this card. I called in to make my payment regardless a day early. 
I spoke to The XXXX XXXX XXXX XXXX a second time XXXX at XXXX. They said there was not a problem. I then spoke to a representative XXXX in XXXX on my cell of XXXX for XXXX minutes who stated that she could not verify my account, and she refused to provide me her agent ID. They told me that my passcode what not the same even though I have not changed it. I then spoke to XXXX in the the XXXX XXXX XXXX. They kept confirming my social and address and XXXX digit security code and name. My XXXX XXXX XXXX account ends in XXXX. There said there was a fraud case was XX/XX/XXXX. XX/XX/XXXX they stated my social was missing and my dob all year for almost XXXX hours of my time. I have spent time on the phone with customer dept, the credit dept, and customer service. My addresses were faxed to them at the business account in addition to goiving them all my addresses on the phone. I have tried to pay my bill today since XXXX, and only at XXXX : XXXX after XXXX hrs did they proceed to tell me that because they initiated a fraud case they cancelled my credit card. This was after lying to me for over XXXX years that there was no mix up, and they stated that they cancelled my credit card, but failed to inform me. 

They stated that the fraud case started on XX/XX/XXXX. Today, I find out that they cancelled both of my cards were cancelled, and didnt even bother sending out my credit card. I need to pay my bill so it will not be late, even if it is on the account XXXX and XXXX. Primarily stop mixing me up with XXXX from XXXX!!!!! My bills will not be paid late as I do not make late payments!. I had to argue to XXXX hr to allow me to make my payments. Thanks, but no thanks for the XXXX points of XXXX which are a waste of my time. If you want to offer XXXX to XXXX points, that would show good faith after wasting my time for so long to XXXX XXXX of frustration and anger. It will not be late, Unless XXXX XXXX stops screwing up, and they continue lying to me. My XXXX XXXX XXXX card ends in XXXX XXXX digit code XXXX and my XXXX XXXX XXXX digit code. I told XXXX from XXXX to not put the XXXX point breadcrumbs that they are offering as a waste of my time and only to insult. They perpetuated the fraud by the failure of American Express to act expeditioiusly and keep the accounts safe from a person with the same name and XXXX. I want the last XXXX  years worth of statements and to expidite getting the credit reporting agencies corrected. I want every single account that I have ever had with each account to ensure that it is on the right person.

Company response to consumer: Closed with monetary relief