Consumer complaint received 2025-08-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: CA

Complaint narrative:
On XX/XX/year>, I placed an Internet order for my picture of my soulmate. 
I did it for XXXX dollars and fun just to see what supposedly this drawing would be but I was charged XXXX dollars XXXX XXXX dollars XXXX XXXX dollars XXXX XXXX dollars XXXX another XXXX dollars for a total of a XXXX XXXX XXXX XXXX dollars. They did refund one of the {$19.00} leaving {$160.00}. They took from my credit card. 

I did receive the picture which was somebody I would never be attracted to and also someone 30 years younger than me Ive been search the Internet for that picture and discovered that picture had been sent XXXX of other women and theres a XXXX, XXXX XXXX XXXX about that picture and this group how hes our soulmate all of us? Immediately I contacted the company via several emails to cancel everything refund my money and two of the ones that charged had a subscription which I did not authorize I showed up later in a receipt from Discover yet other than the {$110.00} I see no sign of cancellation of the two subscriptions Nor do I see any refunds. 
I called Discover the credit card to which they were billed and said I didnt authorize these and they refuse to allow me to cancel the subscriptions stating that only the company that has a subscription can cancel it and I said thats ridiculous. Then why would they cancel it even though Ive asked it to be canceled actually several times in the last 30 days and if its up to them, theyll just keep billing my credit card they have no reason to stop it. Thats of many reasons why I consider this company fraud. 

Is XXXX under XXXX. They have 2 emails : XXXX XXXX But associated with these are more email addresses to me highly suspect : XXXX XXXX Billing via XXXX include several nameXXXX XXXX XXXXXXXX XXXX XXXX There only XXXX address I could find associated with it XXXX XXXX XXXX XXXX XXXX XXXX. There was no city associated with it. 
The {$27.00} XXXX {$97.00} charges have a recurring charge as I said previously discovered refuses to remove that phone number is XXXX. I called it on XX/XX/XXXX XXXX I said I have a problem with your products and they hung up on me. 

I also found an additional phone number similar but different XXXX but it doesnt answer I want all my money back for more importantly I want the two subscriptions canceled as I never agreed to them the original {$19.00} I agreed to but then immediately when I discovered they had fraud me by giving my soulmate to at least XXXX other women I demanded my money back however they charge me twice for that so the refund really wasnt to the money. I spent it because they charge twice for fraudulent picture. 

Im also very upset about Discover bank as their preference goes to merchant so anybody can say they have a subscription and discover bank will just keep giving the money at your expense. Whats wrong with that picture

Company response to consumer: Closed with explanation