Consumer complaint received 2025-03-16 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: FL

Complaint narrative:
XXXX took place on XX/XX/year> at XXXX XXXX. 
*The amount I was fraudulently scammed for was {$3000.00} ( XXXX individual {$1000.00} payments ). 
*The actions I took were immediately after the incident, I reported the incident to both XXXX XXXX and Cash app. I also filed a police report the same day. The following day I followed up with both XXXX XXXX and Cash App to provide them the police report. 
*Cash app did pretty much nothing. Their only response was an email XXXX days later that stated " Sorry we couldn't " confirm '' it was a scam! 
XXXX XXXX has not yet responded. 

*FULL EXPLANATION OF INCIDENT* While at work. I received a phone call from the XXXX XXXX XXXX XXXX from a " XXXX XXXX XXXX ''. He told me his ID : XXXX. He said that I was subpoenaed on XX/XX/XXXX at XXXX to be in court as an expert witness for a civil suit court case, as a healthcare provider I was to be an expert witness that needed to be questioned for the case. He stated that I had signed stating that I had received the subpoena on XX/XX/XXXX. I was not specifically being sued myself but was associated with the case. I failed to report XXXX times including at XXXX this morning. He was reviewing my case and said that I had never had criminal charges, so it seemed strange to him why I didn't show up for a required court hearing which is why he called me. He stated that due to my missed court appearances that I was holding the court case up. Along with that I had XXXX warrants out for my arrest for failure to appear and contempt to court. That if I failed to physically be present, make, and maintain communication it would be considered federal failure to appear. If I failed to comply I would be arrested. Failure to comply included hanging up the phone with him at any point because that would be a break in communication. He said they were tracking my phone and would know if I hung up. That the only acceptable disconnect would be a dropped call which they could see through monitoring my phone. 

The way to rectify the issue and avoid arrest was to verify that my signature signed on XX/XX/XXXX was not me. To do this he said that I had to come down to the police department to have my signature analyzed. However, before I could do so I had to have a bail bond placed or I would be immediately arrested if I went to the sheriff 's office. He explained the whole process as a XXXX step booking process starting with XXXX background check, XXXX. Assurity of placement XXXX active to inactive warrant status. Then he didn't explain the other steps. 

So, to complete the assurity of placement before I came down to the sheriff 's office I need to have a bail bond paid for the {$3000.00} dollar to keep from getting arrested. I could pay the bail bond manual or virtually. He said since XXXX pandemic we had to come up with a way to get bail bond payments so we can now have them authorized to be done through XXXX, XXXX pay XXXX or Cash app. He called it a XXXX method payment through Cash app. So, in fear of being arrested AT WORK, I sent XXXX {$1000.00} payments to XXXX XXXX whose Cash App username is $ XXXX, a supposed bail bond booking agent, through cash app. Once the payment was received he hung up the phone. I immediately called back the number to reconnect with XXXX XXXX XXXX to get the bail bond verification code so I could go to the XXXX XXXX department to clear my signature and warrants. When the officer answered from the non-emergency number for XXXX XXXX XXXX XXXX  I explained what I was calling for and asked if he could connect me with XXXX XXXX XXXX. The XXXX on the phone said " I'm sorry ma'am but we do not have a XXXX XXXX here ''. He asked what happened, which I explained. The officer on the phone said " I'm sorry ma'am but I believe you were just scammed. I can send an officer out to write a report for you ''. Which I agreed to and immediately reported the fraudulent activity to XXXX XXXX and Cash App. At that point the transaction was not able to be cancelled on Cash app and had already been taken out of my bank account.

Company response to consumer: Closed with explanation