Consumer complaint received 2026-02-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
XX/XX/XXXX - a Writ of Garnishment ( including false information that was easily identified ) was received by WF and they immediately removed almost all of my money XX/XX/XXXX - after seeing this and having a lawyer reach out to the requesting lawyer ( the one who wrote the writ ), I visited my local branch, where the manager escalated a complaint AND send scanned copies of # 1 the court doc that confirms the obvious ( the writ had false information ) # 2 the written testimony from the lawyer that the requesting lawyer knows about the discrepancy in who can have a garnishment against them MANY Phone Calls where I spoke with a variety of people, saying the following : There is no phone number or email for the department that processes legal orders ; you have to wait for their response. They will reach out if they need something.

You cant just argue about getting a garnishment ; you have to have the lawyer requesting it send something.

I can see the steps weve taken on this matter, but I cant give you an accounting of it in writing.

Im sure someone with a legal degree looked at the writ and decided it was valid... Even though it obviously isnt, and later a judge confirmed it obviously contained false information, AND I provided proof that the action to take my funds was illegal.

So many times I was told, You need to wait for us to review everything and get back to you.

I see that your complaint was resolved. Would you like to open a new complaint?

Ill escalate your complaint.

In the middle of all of this, I found out AFTER THE FACT that this dishonest lawyer had sent a massive subpoena for my personal information and that WellsFargo had given them what they asked for. REMEMBER : there is NO case against me, there is no judge approving these requests, all the documents from that lawyer can be proven false on page 1!

WF never addressed the additional proof I sent.

WF never informed me before exposing my personal information to a deceitful lawyers tactics for harassment.

I went back to the branch where I submitted documentation that the action taken against me was illegal, and the sender ( WF Banker ) was instructed not to provide confirmation that they had received or sent anything for me. They went the extra step to see in their email that they did infact receive the documents from me, then sent them on to the Levy Department and they found their emails had been deleted. * I have my email with everything I sent to the banker, and was present when the banker forwarded that on to the email provided to them by the WF Customer Service, Decutive Department, or Levy Department, on a phone call.

I had to get a loan to be able to pay my bills since the majority of my money was taken by WF.

I had to hire a lawyer ( paying legal fees is expensive ).

Before even going to court, the requesting lawyer admitted his error and offered to reverse/squash the writ of garnishment to avoid court. WF was informed by my lawyer and me, but they did nothing to release my funds back to me.

At the court hearing the requesting lawyers desire to remove the writ was ordered to happen, and he was chastised by the judge.

I called WF to inform them of the result and asked what I could do. They said they would ONLY receive documents from the court or the requesting lawyer. They gave me the fax # to give to the court. They said upon receipt within 48 hours I would have my funds returned.

At the court clerks office, they confirmed my understanding of court procedure. THEY DO NOT SERVE DOCUMENTS. They do not even have a fax machine available for use in their library by the patrons. THE COURT DOES NOT CONTACT PEOPLE ( or banks ) WITH COURT DOCUMENTS. The requesting lawyer is still fighting not to be sanctioned and is not going to spend his time sending his filing or the court 's decision to WF!

The court said the bank will/should/must accept the certified copy of the court documents. They are certified FROM THE COURT so it shouldnt matter who sends them to WF. I immediately drove to the nearest WF branch to send the document. The court wouldnt even give me a letter stating their policy of not sending docs because they said this couldnt be WFs real expectation!

I went to a WF branch, they made a cover sheet, scanned the certified docs and BOTH faxed and emailed them to the Levies Department. Even confirming receipt by that department on XX/XX/XXXX. 

I called XX/XX/XXXX ( 48 hours later ) because there were no funds returned. Customer service sent me to the Levys Department ( supposedly ), who weirdly pushed about if I was the one to hand deliver the documents to the sender. I said yes, and then they told me they wouldnt accept anything from me, only the court or the requesting lawyer!!! Then they said, it didnt matter because they never received ANYTHING, either email or fax. I asked for a solution, and he recommended : Have the court inform WF that their demand for court delivery is not possible. ( the court that wont contact people/businesses or deliver documents to them ) I could complain about WF policies in writing to a P.O.Box ( no address was provided ).

I could get the requesting lawyer to be helpful ( remember that dishonest, harasser.. Yeah right ) The Levy Department doesnt have a phone number or email address.

He refused to give me the P.O.Box address that he referred to as the ONLY way.

When I confirmed that WF had an IMPOSSIBLE set of options because the court wont/cant, the lawyer won't, supposedly the WF bank branchs fax and email system doesnt work, and they refused to give me the P.O.Box address to make a complaint.. He said, This is no longer a productive phone call so Im going to end it and hang up.

I emailed the WF banker who sent the fax & email asking for confirmation they were sent with some of the details from the call on XX/XX/XXXX. He did not respond via email to me, but a different banker that I was able to talk to on the phone confirmed he sent a complaint in to WF for me.

I called a different WF branch banker because the one whod sent the docs didnt answer. They confirmed his actions to submit a complaint. They also studied the information available for them to say to me ( the customer ). They could NOT find ANY P.O.Box address to give me.

I have had ZERO effort made by WellsFargo to make this right. The bankers were kind people afraid to lose their jobs if they helped me by being honest about the action they took or WFs process. Not afraid because of paranoia, afraid because of WF corporate direction to them individually.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief