Consumer complaint received 2024-10-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — You never received your bill or did not know a payment was due
Company: BARCLAYS BANK DELAWARE
State: NC

Complaint narrative:
Barclays customer service has continously for over 2 years refused to by provide me XXXX staments after stating to me that they will have a XXXX XXXX  contact me and make accomodations. I called in every single month asking what my payments were because i have not gotten statments. On XXXX agent id case number XXXX stated that someone will reach out and make sure i got the proper statments and they will coordinate again with the XXXX department XXXX in the month of XXXX i requested statements again was advise the same thing during that call i ask the represetative again what was my payment he stated {$100.00} dollars were past due on the account and immediately made a payment by phone. he then advise i had a current payment coming up on the account and that it will be due and that they would make sure i get XXXX statements because of my XXXX no one never called me back. I went in to apply for housing for va on XXXX was told i didnt qualify because a recent late i called barclays XXXX with a XXXX agent id XXXX and she stated she seen all the times i called in about the statements and apologize and stated she would get with XXXX XXXX and credit department to fix the issue as it seem to be a banking error. After awairting noone called me i finally got another XXXX on XXXX Id XXXXwhich was a great help and she did research and come to find out i was given the wrong information for over XXXX years and she apologzied and stated that all the agents even the supervisor was wrong for not giving me proper information. and that she would see what she could do to correct the late payment they sent over to credit agencies for all the time i was given wrong information after this had been noted on the accounts for months. and that they didnt even have an option for XXXX statements and that the agents and supervisor should have been trained to know that. a supervisor reached out and stated that he would do research and see if they can correct it for it being a billling error on there behalf. and apologize days went by didnt here from him. then he writes in the notes that i should have paid the past due and current bill when the rep told me which was completey false as thr rep never told me to pay current bill only past due. and how would i know i never recieved statements of what i owed because they didnt provide braille and constant treated my XXXX disrepectfully. which something she be done about how i was handled. Then i speak with another manger that was handling the case XXXX she went on to say on a recorded call that she had been there for 20 years and that the agents are not trained properly and that there was nothing she can do to correct the error as i was signed up automatically for paper statements which there is no way because i have not ever recieved a email notification from barclays about any on line statments. and that was a lie to cover up for what they have been doing all of the years and months about how i was being treated. agent id coljae advise me to contact the cfpb and make a complaint about my rights under the XXXX as well the americans with disblities act. I then called back in on XXXX and ask what i owed for the month and was told the amount i paid and asked for statements again my address was wrong and that i would get brialle statements which i known was a lie as XXXX now seeing how XXXX being treated stated that an agent from there XXXX XXXX will give me a call and a XXXX whic today is now the XXXX of XXXX no call or anything.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation