Consumer complaint received 2025-01-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Re : Disputing Incorrect Information of Credit Report Dear CAPITAL ONE, I am writing to dispute the negative information on my XXXX, XXXX, and XXXX XXXX XXXX XXXX reported by CAPITAL ONE. For a creditor to report a credit card account under an open-end consumer credit plan as late for any purpose, the creditor must meet the following requirements of US law .

15 U.S. Code 1666b - Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

15 U.S. Code 1637 - Open end consumer credit plans ( b ) Statement required with each billing cycleThe creditor of any account under an open end consumer credit plan shall transmit to the obligor, for each billing cycle at the end of which there is an outstanding balance in that account or with respect to which a finance charge is imposed, a statement setting forth each of the following items to the extent applicable : 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( 7 ) Negative information ( A ) Notice to consumer required ( i ) In general If any financial institution that extends credit and regularly and in the ordinary course of business furnishes information to a consumer reporting agency described in section 1681a ( p ) of this title furnishes negative information to such an agency regarding credit extended to a customer, the financial institution shall provide a notice of such furnishing of negative information, in writing, to the customer.

For information to be accurate on my consumer report, the Fair Credit Reporting Act requires compliance be met by the creditor. I am requesting documents from CAPITAL ONE to verify how the following conditions were met.

1. Please provide verification that CAPITAL ONE provided me with information regarding the adoption of reasonable procedures designed for each periodic statement.

2. That each billing statement where a late payment was reported to the credit bureaus met the requirements of 15 U.S. Code 1637.

3. Please provide verification that each statement where a late payment was reported to the credit bureaus was mailed or delivered to me.

4. Please provide verification that each statement where a late payment was reported to the credit bureaus was mailed not later than 21 days before the payment due date.

5. CAPITAL ONE provided a notice of furnishing negative information to me in writing prior to or within thirty days of submitting this information to the credit bureaus.

As mandated by the FCRA, you are required to investigate my dispute and report your findings to the credit reporting agencies within 30 days of receiving this letter. If your investigation determines the information is inaccurate or can not be verified, you are also obligated to update or delete the information.

Please provide a written response detailing the outcome of your investigation. If your investigation concludes the information is accurate, I request that you supply documentation supporting your claim.

Thank you for your prompt attention to this matter. I look forward to your response within the required timeframe. 

Sincerely, XXXX XXXX XXXX XXXX Account XXXX

Company response to consumer: Closed with explanation