Consumer complaint received 2026-01-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
This morning I woke up and found that one of my credit cards was closed through Chase Bank. I called them and asked them why it was closed and they simply stated that they have no idea and that a letter would be sent to me. But that they could send me to the department that is taken care of the case. They sent me to another phone number that all you could do is leave a voicemail. That voicemail has gone unresponding. 

I then checked my other account through XXXX. This is a personal account whereas the other one was my business account. We have two other cards through there for credit as well. These are no way related to each other other other than my name. Those credit accounts were closed as well. I called XXXX again a second time and asked them almost the same questions and to look into this information. They stated that they can not divulge any more information and that I would be getting a letter in XXXX to XXXX business days. They didn't transferred me over to the same gentleman that I would have to leave a voicemail with. It honestly seemed like somebody's personal voicemail. 

Not satisfied I actually went to Chase Bank. My local bank. I had a deposit anyway so I thought I would go there and ask them. They sent me down in their office and I described everything and describing to you now. They were also confused as they were looking into my credit cards on there and and didn't see anything that would cause any type of flag or fraud or any reason to close one not all three accounts. While I was there, they made a internal phone call to the back office and was trying to get some more information. They were also being told that they do not know why my accounts were closed and that I would be receiving a letter in XXXX to XXXX business days. The customer service representative at the bank itself, tried their hardest to get some more information and they were pushed back pretty severely on trying to get any more information. After the phone call, we chatted a bit and tried to figure out what was going on as we looked through all of these accounts to see why any of them would be closed. But again all three were closed and we can not figure out any reason. My accounts are in good standing, my credit is good, I pay everything on time, I have room for credit, and I use these cars regularly. They stated that XXXX makes a ton of money off of me. 

I've called a couple more times today to that phone number to see if anybody would pick up and nobody 's there. These credit cards are what I used to run my business daily and they have not reached out and I don't think they will reach out. I do not know if the letter will ever make it to me and I doubt that they have sent it out. Even if they do send it out and I get it I'm concerned that it'll be a vague understanding of why they did it. Like I said, I have not done anything incorrect and have run this card and paid a ton of interest in it. 

I still can see everything and pay the accounts online. I did call today to see if they could reverse any interest for me, but they said that they can not do anything. I was trying to mitigate any damages that I may have and also ask them if there's any fraud on the account which they told me they can not see so right now I'm just trying to figure out what's going on and I feel like they close my accounts for something internal that I will never know. 

I also use these cards to gain points to XXXX and all my flights. It also requires me to get a companion pass on my wife can travel with me for free. It's these perks and benefits that I've used for the last five years on these cards alone that I am no longer able to access. To be clear I'm in a list in a list. Prefer preferred member and I have a companion pass which means I spent over {$250000.00} a year on these cards. But that also means I pay off these cards about {$250000.00} a year. I've done everything they've asked and they've taken my money easily, but they have not notified me on why they closed my accounts.

Company response to consumer: Closed with explanation