Consumer complaint received 2026-05-26 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: MN

Complaint narrative:
Subject : AMENDED FINAL 48-HOUR PRE-LITIGATION DEMAND TREBLE DAMAGES UNDER 15 U.S.C. 1693f ( e ) Matter : Unauthorized Reversal of {$1500.00} Job Funds, Failure of Account Takeover Notices, and Total Dispute Amount of {$4500.00} in Treble Damages To the Legal Department of XXXX : This letter serves as the official, corrected amendment to all prior notices regarding my account, focusing exclusively on XXXX XXXX independent compliance failures. You have two ( 2 ) business days from the receipt of this document to execute an immediate electronic transport of all funds owed to me directly into my checking account via routing number or direct debit. Paper checks will be rejected due to systemic processing delays. If this direct deposit is not completed within 48 hours, I will formally file a civil lawsuit and initiate binding consumer arbitration at your expense. XXXX is in direct violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E, and is fully exposed to the maximum statutory penalties for the following bad-faith actions : 1. Unauthorized Reversal of Earned Funds ( {$4500.00} Treble Damages ) XXXX unlawfully seized and reversed {$1500.00} in hard-earned money that was paid to me for a completed job, returning it to a sender without my authorization, without proper notice, and without allowing me any time to respond. Under 15 U.S.C. 1693f ( e ), because XXXX knowingly and willfully concluded that my account was not in error when such a conclusion could not reasonably be drawn from the available evidence, you are fully liable for triple the baseline amount, totaling {$4500.00}. 2. Bad-Faith Communication Routing and Account Takeover Failures During the period this dispute arose, my account infrastructure was subjected to an Account Takeover ( ATO ). XXXX routed all critical dispute correspondence, warnings, and regulatory notices to a compromised email address while completely ignoring my verified physical address and phone number on file. Under the EFTA, a financial institution can not claim it met its communication and dispute resolution duties when it knowingly routes critical notices to a hacker 's contact information. Denying my fraud claims under these conditionswithout delivering the mandatory explanation of findings to my secure physical address under 12 C.F.R. 1005.11 ( d ) ( 1 ) constitutes a bad-faith investigation. 3. Failure to Provide Mandated Evidence File XXXX has denied my claims and withheld the underlying investigation data. Under 12 C.F.R. 1005.11 ( d ) ( 2 ), I have the absolute federal right to receive the exact documents, device logs, and IP metadata the platform relied upon to reverse my funds. Withholding these files is an independent violation of the EFTA and serves as prima facie evidence of bad faith. FINAL DEMAND FOR IMMEDIATE ELECTRONIC TRANSPORT I demand that Venmo clear these restrictions and coordinate with me within XXXX hours to execute a direct electronic transfer of {$4500.00} to completely resolve the trebled baseline violation. If you fail to execute this direct transfer within XXXX business days, I will immediately instruct my attorney to file a civil suit and initiate a formal consumer arbitration claim through the XXXX XXXX XXXX XXXX XXXX ) for full treble damages, statutory penalties under XXXX U.S.C. XXXX, and court-ordered attorney fees. Govern yourselves accordingly. Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief