Consumer complaint received 2026-02-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO

Complaint narrative:
I applied for a bank account promotion and met all the requirements, I still have not received my {$500.00} bonus, please pay it out per the terms and conditions. 


The conditions of the bonus are as follows : Apply for a new Basic or Enhanced checking account online by XXXXXXXX XXXX ET on XX/XX/year>, with the promo code XXXX. Promo code MUST be used when completing the online application. 
To become eligible for the offer bonus, you must have an existing Capital One Business credit card for 90 days prior to account opening and should login when filling out the application for business checking account. You must also complete the following qualifying activities on the newly opened Basic or Enhanced checking account : To earn {$500.00} bonus1 ) Within 30 days of account opening, deposit between $ XXXX {$29000.00} from an external source ( cash deposits and funds sourced from an account with another financial institution that was not affiliated with Capital One prior to XX/XX/year>, qualify ; transfers between Capital One accounts do not qualify ) ; XXXX ) maintain a minimum end-of-day balance between $ XXXX {$29000.00} for at least 60 days within 90 days of account opening ; XXXX ) make 10 qualifying electronic transactions within 90 days of account opening. Qualifying transactions include electronic wire ( credits or debits ), electronic ACH ( credits or debits ) and electronic remote check deposit. 
To earn {$1000.00} bonus1 ) Within 30 days of account opening, deposit at least {$30000.00} from an external source ( cash deposits and funds sourced from an account with another financial institution that was not affiliated with Capital One prior to XX/XX/year>, qualify ; transfers between Capital One accounts do not qualify ) ; XXXX ) maintain at least {$30000.00} as minimum end-of-day balance for at least 60 days within 90 days of account opening ; XXXX ) make 10 qualifying electronic transactions within 90 days of account opening. Qualifying transactions include electronic wire ( credits or debits ), electronic ACH ( credits or debits ) and electronic remote check deposit. 
Capital One will deposit the bonus into your new business checking account within 4560 days of meeting all the offer requirements.The bonus will be reflected on your monthly statement. The amount of the bonus will be reported to the IRS ( and state revenue authorities, where required ) on IRS Form 1099INT for tax year in which you receive the bonus. If at any time during the offer period your account is in default, closed, suspended, or otherwise not in good standing, you will not receive the bonus. 
Offer restrictions : 1 ) Capital One reserves the right to stop taking applications for this offer at any time without notice. 2 ) Only applicants having an existing Capital One Business credit card for at least 90 days at the time of account opening will qualify for the offer. 3 ) Applicants who are users on Capital One Business checking accounts open in the last 180 days are ineligible for the bonus. 5 ) All applications are subject to approval. 6 ) Only one account per business will be eligible for the bonus offer. 7 ) Each account will be eligible for either {$500.00} or {$1000.00} bonus, depending on the requirements met. Qualifying accounts will only be eligible to earn one bonus. 
All bank account bonuses are treated as income/interest and as such you have to pay taxes on them

Company response to consumer: Closed with explanation