Consumer complaint received 2025-03-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: PA

Complaint narrative:
XXXX  on XXXX there was a XXXX  money transfer of XXXX it says exactly on my bill statement visa money transer XXXX XXXX XXXX  money tranfer XXXX XXXX other debit deposit XXXX this is on my chime account.Now from then on every transfer and every adjustment makes no sense to me. Everytime i get direct deposits from ssi i transfer them from chime to XXXX.I only have chime for the benefits.Now i started paying attention to it all when my identity got stolen in the middle of XXXX. Someone called and told me theyve been watching me thru my webcam for 7 days. My phone is being mirrored my email kicked me out i had to make another one, that one was hackedso i made a third and someone is trying to hack that. theyre changing my passwords my recovery numbers and emails.I made a report with XXXX and i have a police report. My tablet was stolen. Im looked myself up on lifelock and ive been in data breaches since XXXX over XXXX and my info is being sold on the dark web over XXXX times. Now i let chime know all of this and they just keep taking my money, refusing to do disputes, refunds, block merchants provide merchant info etc. They said i have no secured account i seen it on my XXXX XXXX account. They said i owed XXXX in secured account they initally denied i had i had XXXX in the account i asked for it back they said they hold it to pay off secured account but in their fine print it says you havethe option to keep your money and pay it when your bill is due. I have XXXX and XXXX in the account they said i owe nothing, then said i owe negative XXXX then said i owe XXXX and i just got paid XXXX and they took XXXX after they already kept my XXXX when they said i only owed XXXX. I have every conversation screenshotted and every statement. Like i told them if im the one making all the transfers where are they going? where is the end landing place after im doing all this random transferring from checkings to savings to credit back to checkings then saving. I told them to compare my XXXX statements during their dispute investigations and theyll see im not making those transfers. They are giving me the hardest time refusing to do anything even tho my identity is stolen. they wont even close my accounts. I looked up my closest place to deposit money and it says somewhere in XXXX XXXX and im in XXXX. They owe me so much money and i dontr understand how they csn just keep doing what they want with other peoples money with noone to answer to. Now XXXX is allowing theives to rob me thru XXXX  currencies. I have credit cards i seen unauthorized transactions in my savings of over XXXX dollars at a time. They told me thru email they would get back within XXXX hrs its been XXXX days now no response, all they did was lock me out for security reasons. XXXX is refusing to close my account and refund me, so is self which has me down for a loan of XXXX. XXXX has me down for a loan of of XXXX. I have credit cards in my name, discover XXXX XXXXXXXX XXXX XXXX XXXX. My life is literally ruined and every single day its getting worse. I have a detective assigned to my case finally but that process is moving very slow. I need help stopping this sll. I put a freeze on my credit score apps but hackers are still getting cards loans mortages my taxes a vehicle in my name

Company response to consumer: Closed with explanation