Consumer complaint received 2025-08-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC

Complaint narrative:
This is a copy of the letter sent XX/XX/XXXX to capital one in regards to the extensive and continued communication in denial of access to my funds that hold no restrictions in a checking account maintained by them. Furthermore, been transferred to the long-standing savings account and they denied all transactions from that account furthermore. 

XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NC XXXX Phone : ( XXXX ) XXXX Email : [ XXXX ] ( XXXX : XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Via Certified Mail, Fax, and Email XXXX XXXX  Capital One Bank, XXXX. 
Attn : Legal Department / XXXX Offices XXXX Capital XXXX XXXX XXXX, VA XXXX Fax : XXXX | Fax : XXXX | Fax : XXXX Email : [ XXXX ] ( XXXX : XXXX ) XXXX XXXX XXXXe : Final Demand for Immediate Release of Funds Capital One 360 Checking Account Ending in XXXX * * To Whom It XXXX Concern : This letter serves as a * * final demand * * regarding Capital Ones unlawful denial of my access to funds deposited into my * * Capital One 360 Checking Account ending in XXXX * *. 

# # # Factual Background : * * * XX/XX/XXXX * * XXXX issued me a check for the sale of my XXXX XXXX ES XXXX, which I deposited into my Fidelity Investments account. 
* * * XX/XX/XXXX * * XXXX XXXX confirmed and released payment of that check. 
* * * XX/XX/XXXX * * XXXX wrongfully reversed the payment back to XXXX XXXX, claiming the check was invalid. XXXX confirmed this was false, placed a stop on the check, and agreed to pay me via ACH or wire. 
* * * XX/XX/XXXX * * XXXX wired * * \ {$20000.00} * * to my newly opened Capital One 360 Checking Account ending in XXXX. I also hold a long-standing Capital One 360 XXXX Account. 
* * * August 1823, 2025 * * Despite Capital One policy that * * wired funds are available within XXXX ( XXXX ) business day * *, I have been denied all access to my funds. Wire transfers, XXXX transfers, certified checks, debit card transactions, and even small purchases ( e.g., \ {$6.00} XXXX fare ) have all been declined. 
* * * XX/XX/XXXX * * After at least XXXX phone calls with Capital One ( all recorded ), my debit card daily spending limit was raised first to \ {$5000.00}, then to \ {$12000.00}, and finally to \ {$25000.00}, specifically so I could complete a * * vehicle purchase * *. I explained the urgency of this transaction, and Capital One expressly acknowledged it. 
* That same day, I successfully purchased * * \ {$5000.00} in money orders * *, which I immediately * * handwrote to the seller * * of the vehicle. However, further transactions were declined, despite XXXX Ones assurances that my card limit was raised for this purpose. 
* * * XX/XX/XXXX * * I spoke with XXXX XXXX, who reviewed my account and confirmed : * My debit card limit remained at \ {$25000.00}. 
* No security holds or restrictions were in place. 
* All identity verifications had been satisfied. 
Despite this, every attempted transaction on XX/XX/XXXX was declined. As a result, I now hold \ {$5000.00} in money orders already made out to the seller, but I can not complete the \ {$12000.00} total purchase. 

# # # XXXX XXXX : XXXX Ones refusal to release my funds has caused, and continues to cause, * * severe and irreparable harm * *, including but not limited to : XXXX. Inability to pay * * XXXX rent * *, with eviction scheduled for * * XX/XX/XXXX * *. 
XXXX. Inability to pay * * court-ordered attorneys fees * *, risking * * incarceration * *. 
XXXX. Loss of ability to purchase a replacement vehicle, leaving me without transportation since * * XX/XX/XXXX * *. 
XXXX. Direct damages in connection with the vehicle purchase, as I have already provided the seller with \ {$5000.00} in money orders but can not provide the balance due. 
XXXX. Loss of a pending job opportunity due to lack of transportation. 
XXXX. Inability to meet basic survival needs, forcing me to rely on family for food and essentials. 

Your representatives repeated advisements to wait XXXX hours are not an acceptable solution. These delays have persisted for several days, despite your own confirmation that there are no holds or restrictions on my account. Capital One has verified my identity multiple times, including drivers license uploads and phone-based verification. * * There is no legitimate basis to continue denying my access to funds. * * # # # Legal Position : * * * Federal Reserve regulations * * require immediate availability of domestic wire transfers upon acceptance by the receiving bank. 
* XXXX Ones * * own policies * * confirm that wired funds are available within XXXX business day for both new and existing clients. 
* By refusing access, Capital One is engaged in * * conversion, breach of contract, and bad-faith banking practices * *, causing foreseeable damages. 

# # # Demand : I hereby demand : XXXX. * * XXXX restoration of full access to all funds in my account * *, including unrestricted debit card access up to the \ {$25000.00} daily limit; * * or * * XXXX. If access is not immediately restored, Capital One must issue a * * certified cashiers check * * for the full balance of my accounts ( not less than * * \ {$15000.00} * * ) and ensure * * FedEx delivery to my home address by XXXX AM EST on Monday, XX/XX/XXXX * *. 

This demand is * * urgent and must be honored immediately upon receipt * * of this letter. If Capital One chooses to retaliate by closing my accounts rather than taking corrective action, you remain fully obligated to release and deliver sufficient funds to cover the outstanding balance for my vehicle purchase on XX/XX/XXXX, in addition to the full balance owed to me. Closing my accounts will not excuse compliance with this demand. 

# # # Notice of Legal Action : If Capital One fails to comply, I will file suit in the * * XXXX XXXX XXXX for XXXX XXXX XXXX XXXX North Carolina * * on XX/XX/XXXX, seeking injunctive relief, full damages ( including consequential and punitive damages ), and recovery of attorneys fees. 

A complaint has already been filed with the * * Consumer Financial Protection Bureau ( CFPB ) * *, and further complaints will be filed with all appropriate regulatory and oversight agencies. 

Capital One is fully aware of the urgency of this matter and the devastating impact of its unlawful conduct. This is your * * final opportunity * * to resolve this voluntarily. 

Respectfully, XXXX XXXX funds were received in the amount of {$20000.00} from XXXX XXXX Bank through a wire and were received from XXXX for sale of XXXX XXXX ES XXXX. Provide those were received approximately XX/XX/XXXX and per XXXX policy wired funds are fully accessible and released to new and existing clients with a new client considered being with them for 30 days or less, and those funds are fully released within XXXX business day, therefore all funds that were deposited were fully my money and released to me. XXXX has had a savings account in my name for several years and theres never been any issues whatsoever. Upon selling the vehicle to XXXX a paper check was given that was deposited to XXXX XXXX where I maintained an account and was mailed to them and deposited by them XX/XX/XXXX. On XXXX. XXXX XXXX XXXX XXXX Bank paid the funds for that check and they were received by XXXX. This information was confirmed by XXXX in regards to their check. On XX/XX/XXXX XXXX bank reverse the funds back to XXXX XXXX and upon inquiry to them on why the funds were removed from my account. I was advised they were sending the check back to me and that the check was invalid, which was not true and they reverse the funds back and denied it however, I have not received that check back at this point and was advised I would get it in XXXX days. carvana was contacted XX/XX/XXXX and agreed to a XXXX transaction. They confirmed with XXXX XXXX details that the check funds were released the XXXX and reversed back by XXXX and they placed a stop on the check. After several days with XXXX of dispute regarding the XXXX deposit and their demands to do a wire deposit only which is not in accordance to their policy or the agreement that was made a account was opened with capital one bank where I helped a savings account for a XXXX checking account. The funds were immediately wired by XXXX to capital one bank and received approximately XXXX XX/XX/XXXX. Upon receiving the funds, I was denied access to the funds by capital one and they denied allow me access to do a wire transfer, and XXXX transfer, certified check, and provided that due to a phone number. Update that I was denied these things on the new account. Upon providing that I would transfer the funds to the savings account that was long-standing the savings account furthermore denied any access or ability to those funds, providing the same things leading to extensive conversation and one providing that there was nothing they could do for me. A debit card was in the process of being sent and I demanded this be expedited and this was received on XX/XX/XXXX. Upon receiving the card multiple transactions were attempted and fully denied. After contacting capital one on XX/XX/XXXX and requesting that I have my daily XXXX debit card limit raised to XXXX and then I was purchasing a used vehicle as I had been without a vehicle since XX/XX/XXXX when I sold my car to Carvana and due to all of the issues that presented with cashing of the check, I was paid and deposit of funds. It prohibited me from any money, forcing my family to support me, but furthermore, my inability to pay rent, my inability to pay ordered attorney fees that are going to place me in contempt and incarcerate me, eviction XX/XX/XXXX as my XXXX rent has not been paid yet and past due with extensive late fees, inability to survive and pay any funds that are due. After the amount was raised by capital one on XX/XX/XXXX the transactions all continue to be denied and I was not able to use cash app, XXXX, XXXX XXXX, do any money transfers through XXXX XXXX or XXXX, even a XXXX was denied with the low amount of {$6.00}. After your continued conversation of at least XXXX phone calls XX/XX/XXXX with capital one which of all been recorded they raised my credit limit on the debit card to XXXX which is their XXXX amount and I was able to transact XXXX in money orders which I purchased to purchase the vehicle and a person drove XXXX hour with the car as there was full understanding I would be able to gain all the money to purchase the vehicle however after the XXXX at Food Lion on XX/XX/XXXX it declined and continue declining any further transactions. I was advised by their management team, which was recorded again that at midnight their accounts would reset, and that there was no security matters and that after speaking extensively with their security team, the day prior that there was exclusions, listed on my account to stop any fraudulent, concerns and strong documentation in regards to the issues, the multiple attempts, and the needs an access to my funds which I fully own. on XX/XX/XXXX I attempted to make a small transaction with the debit card and was denied, I attempted to use money platform, cash app and XXXX XXXX and was denied. I contacted capital one prior to walking to XXXX to gain further money orders as I plan to purchase the vehicle today and they continue to leave the raised credit limit at XXXX allow me to do so as they were well aware of these needs. I provided to the assistant who transfer me to XXXX XXXX of all matters included and she reviewed the account in all notes. She told me that my credit limit was remaining at XXXX and that no security holds or locks were on my account is these denials were providing me to contact capital one and occurring. I advised her that there is issues in that. I understand that they have not placed any hold on my account, they have raised my daily limit to XXXX however, when I attempt any transaction, it provides for security reasons that the account is locked or unable to process and that I can not use my account debit card or make any transaction or access any of my money and was told theres nothing I could do and that I could wait XXXX hours again which I was told the day prior but told again to wait XXXX more hours to access any of my money which is not an acceptable solution and theres no security matters at hand, causing them to prohibit me usage of my accounts. On XX/XX/XXXX on XXXX different times ID of my drivers license was done for their identification purposes and they have strong confirmation. Furthermore with their system recognize my phone number and linking to me who I am. They are prohibiting me access to any of my money. I provided to her that I will lose the job offer I have, I have not paid my rent and going to be evicted, going to be incarcerated for not paying attorney fees and have no food or ability to survive and that my only money and all money I have is with them and I can not access any of it and furthermore that I own this money and they are not allowing me access to my money and that is illegal. She provided that was being recorded in conversation and they would keep this in their records and for the more document and theres nothing further to be done. At this point, theyve denied me access to any of my money, denied taking proper action and have full knowledge and awareness that I can not access any funds and have done nothing about it. this needs to be pursued, as I am facing irreversible harm and damages, and being denied access to my money that I fully own and they have no holds on them illegally. A complaint is being filed with the consumer protection financial in regards to capital one in their conduct and there is desire to pursue if I do not have immediate access on XX/XX/XXXX to all of my funds to which I am entitled and own and in that legal filing responsibility to them for unpaid rent and eviction, loss of employment and inability to work, no vehicle and inability to obtain a vehicle as they are aware that I was attempting to do, no ability to pay attorney fees and incarceration for at least 30 days in XXXX XXXX North Carolina and threats of my accounts continue to be locked due to my expression of proceeding legally for their conduct and failure to allow me access to my money. The phone conversations have been extensive and communication very extensive with false providing of access to my accounts and that there are no issues or actions on their part prohibiting me from access even though XXXX being denied and they are fully aware of it and taking no action to correct this. These matters potentially could be escalating from XXXX Bank, who did not accept my check and falsely provided it as invalid and furthermore closed my account for no reason potentially placing warnings under my name linked to my Social Security number now prohibiting me from properly banking with any other bank and access to my money. There is over {$15000.00} in the account currently that XXXX being denied access to that is fully owned by me. The matter has escalated in their team and they are taking no action. A letter of demand was filed and faxed to them with confirmation on XX/XX/XXXX, providing that I immediately receive the expedite debit card by XX/XX/XXXX and access to my phone without restrictions and that there would be legal actions pursuit if not which they did proceed to provide a debit card XX/XX/XXXX and it was received to be a XXXX however since receiving that Ive been limited or declined or locked out of my accounts and access to my money. if there is not immediate access to my funds by XX/XX/XXXX, regardless of it being a weekend as they have staff fully able to help and properly fix these issues and they have confirmed this and furthermore, this has nothing to do with anyone outside of capital one and lastly they have already provided to me that theres no restrictions or locks on my account with this being said if I dont have access to my funds immediately as they have set my limit to XXXX on the debit card and my transactions continue to decline that my funds need to be immediately provided to me from these accounts in full and that money must be received by XXXX AM on Monday, XX/XX/XXXX and failure to do so will proceed with legal filings immediately on XX/XX/XXXX. Provided XX/XX/XXXX a complaint has been filed with the consumer financial protection in regards to their conduct, and I have extensively communicated and been extremely patient and understanding of money that I own and that they are denying the access to and instead suggesting that they are not, and theres no restrictions however I am being provided. There is restrictions through every attempt I make, and the impact this is having in my life. Provide that I have received legal assistance and guidance with this matter and their failure to comply and release my funds to me immediately through usage of my debit card ending in XXXX will escalate to demand for all money in my accounts that I fully own, and if they have no ability to hold any restrictions on as they were received through a wire and for any new customer which is less than 30 days for an account they are allowed full access to release of funds in XXXX business day therefore wondering this money fully owned by me and then having no control to suggest or interfere with. They opened this account for Me upon applying for it without restriction and imposing any restriction at this point or basing any actions upon XXXX bank and issues caused by XXXX and their check and theyre closing my account or furthermore, the multiple and extensive attempts to gain access of money through different platforms that they were on the phone and advised me to do not be held against me and that would be retaliation.

Company response to consumer: Closed with explanation