Consumer complaint received 2024-07-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
In XX/XX/XXXX, I discovered that XXXX XXXX XXXXXXXX was reporting a charge-off on my credit report for an account with an outstanding balance of {$4200.00}. I did not receive any formal notification regarding the closure of this account from XXXX XXXX XXXXXXXX. The absence of a closure notice has left me without crucial information regarding the status of the account and without the opportunity to address any issues that might have led to its closure. 

Upon noticing the charge-off, I contacted XXXX XXXX XXXXXXXX customer service in XX/XX/XXXX to clarify the situation and to request an investigation into the charge-offs being reported on my credit report. Despite being assured of a follow-up, I did not receive any further communication. In XX/XX/XXXX, I sent a formal dispute letter to XXXX XXXX XXXXXXXX requesting comprehensive documentation to validate the debt and the accuracy of the reported charge-offs. 

Despite my efforts, XXXX XXXX XXXXXXXX acknowledged receipt of my query in XX/XX/XXXX but failed to provide any substantive response or documentation that could affirm the accurate reporting of the debt. As of XX/XX/XXXX, this charge-off continued to be reported incorrectly on my credit report for seven consecutive months, from XX/XX/XXXX through XX/XX/XXXX, negatively impacting my credit rating and financial reputation. 

In XX/XX/XXXX, I received a response from XXXX XXXX XXXXXXXX stating that they reviewed their records and confirmed the account information reported to the consumer reporting agencies is correct. However, their response only addressed the delinquency for 30 days in XX/XX/XXXX and 60 days in XX/XX/XXXX, which was not the core issue I raised. My dispute concerns the incorrect reporting of charge-offs for seven consecutive months in XXXX, which XXXX XXXX XXXXXXXX failed to address or rectify. 

Actions Taken by Me : XX/XX/XXXX : Discovered the charge-offs on my credit report and reviewed all related financial documents. 
XX/XX/XXXX : Contacted XXXX XXXX XXXXXXXX customer service to clarify the debt and request an investigation. 
XX/XX/XXXX : Sent a formal dispute letter to XXXX XXXX XXXXXXXX requesting comprehensive documentation to validate the debt and correct reporting. 
Multiple follow-ups with XXXX XXXX XXXXXXXX , receiving no substantive response or resolution. 
Actions Taken by the Company : XX/XX/XXXX : XXXX XXXX XXXXXXXX acknowledged receipt of my query but failed to provide any substantive response or documentation to affirm the accuracy of the reported debt. 
XX/XX/XXXX : XXXX XXXX XXXXXXXX responded to my dispute but only addressed delinquencies for two months in XXXX, ignoring the seven months of charge-offs reported from XX/XX/XXXX through XX/XX/XXXX. 

What You Want to Happen : I request a comprehensive investigation by the CFPB into the seven months of consecutive charge-offs reported by XXXX XXXX XXXXXXXX from XX/XX/XXXX through XX/XX/XXXX. I urge the CFPB to ensure that XXXX XXXX  XXXX provides the necessary documentation to validate the debt or remove the incorrect charge-offs from my credit report. This inaccurate and misleading reporting has significantly impacted my credit rating and financial reputation, and I seek rectification of these inaccuracies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation