Consumer complaint received 2025-08-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: WELLS FARGO & COMPANY
State: AR

Complaint narrative:
In XX/XX/XXXX, my XXXX XXXX XXXX was wrongfully repossessed by Wells Fargo as a result of improper Collateral Protection Insurance ( CPI ) charges an additional product that was improperly applied to my auto loan. I had maintained valid insurance coverage, yet CPI was added without my consent, causing inflated payments, inaccurate billing, and ultimately triggering a repossession that should never have occurred. 

At the time, I was a full-time student and employee. Losing my only means of transportation caused an immediate crisis : I could not afford the {$9000.00} demanded to recover my car. I was forced to rely on costly rideshare services, seek temporary housing near work and school, and eventually purchase an older replacement vehicle that became a constant repair burden. 

In XX/XX/XXXX, I received an initial CPI reimbursement of {$5700.00} from Wells Fargo. Believing this did not reflect my true losses, I entered mediation ( Mediation Tracking No. XXXX ) and sought additional compensation. The mediation resulted in a total payment of {$25000.00} still far below my documented damages. 

Over the years, I have contacted Wells Fargo multiple times requesting to re-open mediation or reassess my case. Despite these efforts, I have not made any meaningful progress toward a resolution. At the time of the original mediation, I was fully aware of the wrongful actions Wells Fargo had committed against me as a consumer. However, following the findings of the 2018 CFPB Consent Order on CPI practices and the 2022 CFPB Enforcement Action, I am requesting a full and extensive audit of my account and case. 

Wells Fargo has continued to send me communications about potential audits and completed audits related to my account. I do not believe I have been adequately compensated for the harm suffered, and I believe that without a thorough and transparent audit, there can not be a true reflection of the damages Wells Fargo has caused me and my family. 

My direct documented losses include : Replacement vehicle purchase and extensive repairs ( transmission, heater core, radiator, suspension, and other major components ) High-interest credit card and loan costs caused by credit score damage from the repossession Increased auto insurance premiums Property-related expenses during financial instability My own legal and mediation-related costs Transportation and lodging expenses linked to breakdowns and vehicle loss I also suffered indirect losses : long-term credit damage, delayed college transition and career development, and emotional distress. This harm continues today any new correspondence from Wells Fargo triggers renewed anxiety and mental anguish. 

My experience aligns with the CFPBs findings in : XX/XX/XXXX CFPB Consent Order Settlement with Wells Fargo for auto-loan administration and mortgage practices, including improper CPI charges. 

XX/XX/XXXX CFPB Enforcement Action {$3.00} billion penalty for widespread mismanagement of auto loans, mortgages, and deposit accounts, including wrongful repossessions and inadequate refunds. 

I have prepared a Statement of Economic Loss and Impact and a fully organized Exhibit Binder with receipts, statements, insurance records, property expense documentation, and sworn witness declarations. These show that my total losses far exceed the mediation amount. 

Requested Resolution : I respectfully request a full reassessment of my case, including a complete and independent audit of my account, and fair compensation that reflects my actual documented losses and ongoing harm. I also request correction of any inaccurate audit findings related to my account. 

Please see the attached cover letter, Statement of Economic Loss and Impact, and Exhibit Binder for complete supporting documentation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation