Consumer complaint received 2026-03-07 00:00:00
Product: Mortgage — USDA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY
State: AR

Complaint narrative:
DATE : XX/XX/year> RE : URGENT IMMINENT FORECLOSURE SALE SCHEDULED XX/XX/year> COMPLAINANT INFORMATION : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, AR XXXX Email : XXXX RESPONDENT : Company : Wells Fargo Bank , XXXX XXXX Type of Product : Mortgage / Home Loan Issue Type : Foreclosure Failure to Halt Foreclosure During Active Legal Proceedings NATURE OF COMPLAINT I, XXXX XXXX, am filing this urgent complaint against Wells Fargo Bank, XXXX, in connection with a foreclosure sale scheduled for XX/XX/year> on my property located at XXXX XXXX XXXX, XXXX, AR XXXX. I am requesting that the CFPB immediately intervene and direct Wells Fargo to postpone and/or cancel this foreclosure sale. BACKGROUND AND STATEMENT OF FACTS XXXX. Active Divorce Proceedings and Court Jurisdiction Over Subject Property : The property at XXXX XXXX XXXX, XXXX, AR XXXX is currently the subject of a reopened divorce case between myself and my former spouse. The XXXX XXXX XXXX XXXX has active jurisdiction over this property as marital property subject to equitable division. The court has the authority to determine the disposition, ownership, and treatment of this property, and any foreclosure sale proceeding at this time would directly interfere with and undermine those active judicial proceedings. XXXX. Wells Fargo Has Been Notified and Refused to Act : I have contacted Wells Fargo directly and informed them of the active divorce proceedings and the court 's jurisdiction over this property. Despite being made aware of these circumstances, Wells Fargo has refused to postpone or cancel the XX/XX/year> foreclosure sale. Their refusal to cooperate with active judicial proceedings is improper and may constitute interference with a court of competent jurisdiction. XXXX. Potential Violation of Federal Mortgage Servicing Rules : Under the Real Estate Settlement Procedures Act ( RESPA ) and Regulation XXXX ( XXXX C.F.R. XXXX ), mortgage servicers including Wells Fargo are obligated to fairly evaluate all loss mitigation options and to handle borrower communications in good faith. Wells Fargo XXXX refusal to pause the foreclosure in light of extraordinary circumstances namely, active state court proceedings with jurisdiction over the subject property is inconsistent with its obligations under federal law and CFPB servicing standards. XXXX. Risk of Irreparable Harm : If the foreclosure sale proceeds on XX/XX/year>, I will suffer irreparable harm. The loss of this property can not be undone, and its sale would directly prejudice the pending divorce court proceedings, potentially depriving the court of the ability to make a fair and equitable determination regarding the marital estate. Additionally, I may be deprived of any homestead rights or equitable interest in the property that a court would otherwise protect. XXXX. Divorce Case Information : Case Number : XXXX | Court : XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX Status : Reopened and Active RELIEF REQUESTED I respectfully request that the CFPB take the following immediate actions : Direct Wells Fargo to immediately postpone the foreclosure sale of XXXX XXXX XXXX XXXX XXXX XXXX AR XXXX, currently scheduled for XX/XX/year> ; Direct Wells Fargo to acknowledge and respect the jurisdiction of the [ Court Name ] over this property as part of active divorce proceedings ; Investigate Wells Fargo XXXX refusal to cooperate with active judicial proceedings and its mortgage servicing practices in this matter ; Require Wells Fargo to assign a single point of contact to communicate with me regarding this matter, in compliance with XXXX C.F.R. XXXX ; Take any additional supervisory or enforcement action deemed appropriate to protect my rights as a borrower under federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation