Consumer complaint received 2016-10-17 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: NATIONSTAR MORTGAGE LLC
State: VA

Complaint narrative:
I am the victim of an unscrupulous employer XXXX, that got shut down by the FTC for it 's unethical business practices. As a result I was stripped of commissions that were earned and lost my job. The end effect of this was that I was not able to make my mortgage payment to Nationstar and fell behind. I had been making regular payments on a modification I received in XX/XX/XXXX from my original lender, XXXX XXXX XXXX, but due to these circumstances with my employer I could not make the payments and defaulted. I have been trying for several months to work things out with Nationstar and get back into my modification, but they have not been able to offer anything that is reasonable or affordable. 

I have owned my home for 13 years. When the recession hit I was struggling financially and reached out to my lender XXXX XXXX XXXX. I was very grateful that they put me into the HAMP program with a good affordable mortgage payment and interest rate. I paid this as agreed for several years. I started working for the XXXX XXXX, it seemed like a great program where we could help XXXX get loans for school and I could make a good living with my commissions. But then some of the XXXX began defaulting on their loans. The way the company was set up, I had to pay for these loan payments out of my commission. This was not only surprising to me but it turns out it was ILLEGAL and then the Attorney General and FTC got involved and the company ended up shutting down. The company assured us they were changing their tactics and re-opened under a new name and I followed them but then after we worked for a few months they laid off XXXX % of the staff and stiffed me on 3 months of commissions owed. As a result around XX/XX/XXXX I was not able to make my mortgage payment. At the same time I began training to become an insurance agent so I would be able to have a financial future. 

I eventually completed the training and now work as a life insurance agent as well as part time at XXXX XXXX. I contacted Nationstar about 9 months ago to try and work out my situation since I had fallen behind on the mortgage with hopes that I could get some type of repayment plan or have the late payments put back in the balance and keep the same terms of the original modification. I was told that I would have to start over and go through the process again in order to evaluate my current financial situation. After presenting my paperwork and the financial information to Nationstar, I was approved for a new modification. Of course I am grateful that Nationstar was willing to work with me, but I was given a new payment that was over {$500.00} a month MORE than what I had been paying before ( payment went from {$1000.00} to {$1500.00} ). I ca n't afford this and I do n't know how your Nationstar came up with this figure. As I understand it, the purpose of the modification is to help distressed homeowners survive an economic crisis. I do n't know how RAISING MY PAYMENT {$500.00} a month helps me. I believe that an error has been made, this payment is not affordable for me at this time. I appreciate the plan I received from XXXX XXXX XXXX in XX/XX/XXXX and I would still be in that plan if XXXX XXXX XXXX had not gotten shut down and ripped off its employees. I did the right thing and worked and invested to build a new career and can afford a reasonable payment

Company response to consumer: Closed with explanation