Consumer complaint received 2025-08-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
Ive been getting alerts for some time now saying my social security number and name and birthdate are compromised on some dark web site or something. I seen this on income taxes because I pay for identity protection every year through income taxes and to protect my taxes from fraud and to get alerts. I also have a credit reporting company called Experian that sends me alerts if something is wrong. And recently it sent me a alert to contact federal trade commission and report my social security number and name and birthdate compromised on dark web site. When I seen this on my income taxes for last few years everyone told me it was probably some scam ad popping up. And I didn't know exactly what to think because I don't understand any of it. So my cell phone account and XXXX XXXX recently became hacked and my phone wouldn't work at all. I called and tried to get help through the company cricket and they didn't even look in my account they said maybe a tower down somewhere and didn't get in my account and try to check different things to see why I had no data and couldn't get on my phone didn't get messages or calls they were being redirected somewhere else to whoever took access to my accounts and my phone. I just in last few days factory reset my phone and after I did my phone worked again. My XXXX and social media keep getting hacked I change password on social media accounts and XXXX accounts and seems when I do it's never the password I make it. My prepaid accounts for direct deposit keep getting closed. And my credit report on Experian credit report company keeps showing my social and name and birthdate is compromised on dark web and something about internet surveillance and a compromised social security number and identity. It's also showing up on this report that someone is using my social security number at a new job in XXXX Mo called XXXX. And that my address has changed to a whole different town within the past month. And there is new accounts opened on my credit report. And two of my debit cards were compromised also when called to check balance it would say my social security number didn't match the account and card I was calling about. And I've had same card for years and years. Same card I used to get my income tax this year and my direct deposits. But had to change it to different card because of all the unusual activity of money vanishing without a trace I could see from my end looking at bank statement. My XXXX  account was completely took over and I just got back into it after resetting phone and trying to get back into the XXXX  account I didn't want to delete it because I didn't know if it would help when I reported the cyber attacking of my identity and personal information and accounts. What really red flagged me to get a hold of someone and report all this is bc of it saying internet surveillance for criminal activity and social compromised and identity i thought all this time changing passwords and getting a new phone would make all this stop but its getting way worse. I'm always locked out of my accounts on my phones because somehow passwords are changed. And I get a lot of emails that are false and saying account past due.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation