Consumer complaint received 2025-07-04 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Mercury Financial Intermediate LLC
State: CA

Complaint narrative:
Heres a strongly worded credit dispute letter written in the voice of a consumer law specialist, citing all applicable U.S. consumer protection laws that specifically apply to duplicate accounts, sold accounts, and inaccurate reporting : Credit Dispute Letter : Duplicate Account Purchased by Another Lender Date : XX/XX/XXXX To : Experian Dispute Department Address : XXXX XXXX XXXX XXXX XXXX XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Dispute Duplicate Reporting / Purchased Account Must Be Removed Account Name : XXXX XXXX XXXX Account Number ( Last XXXX Digits ) : XXXX Dear Experian Dispute Department, I am formally disputing the accuracy and reporting of the account listed below on my Experian credit file : Account Name : XXXX XXXX XXXX Account Number : XXXX Status : Closed / {$2200.00} Written Off Sold To : XXXX XXXX XXXX This account is inaccurately appearing as a duplicate tradeline and should be removed immediately for the following reasons : 1. Violation of FCRA Accuracy Standards : Under the Fair Credit Reporting Act ( FCRA ) Section 607 ( b ), consumer reporting agencies are required to ensure the maximum possible accuracy of information reported. Since this account clearly states it was purchased by another lender ( XXXX XXXX XXXX ), the continued reporting of this original account as an active derogatory tradeline constitutes duplicate reporting, which is misleading and materially impacts my credit profile. 
2. Obligation to Correct or Delete Inaccurate Information : According to FCRA Section 611 ( a ), I have the right to dispute incomplete or inaccurate information. Once a debt has been sold to another lender, the original creditors account should either : Reflect a XXXX balance and indicate sold or transferred, without continuing to update derogatory statuses like charge-offs, OR Be removed to prevent double jeopardy of a single obligation. 
The reporting of both this account and the collection account from XXXX XXXX XXXX violates this principle and artificially inflates the debt burden on my report. 
XXXX. Duplicate Reporting Deceptiveness : Reporting the original account as a charged-off debt while simultaneously allowing the new creditor to report the same debt is deceptive, misleading, and damaging under FCRA Section 623 ( a ) ( 1 ) ( A ), which prohibits furnishing information that is known to be inaccurate or that creates a misleading impression. 
4. CFPB and Case Precedents : The Consumer Financial Protection Bureau ( CFPB ) and multiple legal precedents have found that when an account is sold, the original tradeline must not continue to update derogatory statuses and should not appear as an active debt, as this creates the appearance of owing the debt twice.

Resolution Requested : Immediate Deletion of the XXXX XXXX XXXX  Account Given the above, I am requesting the immediate removal of this account from my Experian credit report on the grounds that it is : Inaccurately reported Duplicate in nature due to the debt being sold Violating FCRA Section 607 ( b ), 611 ( a ), and 623 ( a ) ( 1 ) ( A ) Please conduct a full investigation and provide written confirmation of the results within 30 days as required by the FCRA.

If this item is not corrected or deleted promptly, I will not hesitate to escalate this matter by filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and the Office of the Attorney General.

Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation