Consumer complaint received 2025-02-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
Subject : Formal Dispute of Inaccurate Information on My Credit Report To Whom It May Concern, I am writing to formally dispute inaccurate information on my credit report, which I believe is negatively impacting my financial well-being. Under the Fair Credit Reporting Act ( FCRA ), I request a thorough and proper investigation into these inaccuracies, as required by federal law. 

Recently, the Consumer Financial Protection Bureau ( CFPB ) filed a lawsuit against Experian, citing failures to properly investigate consumer disputes, including sham investigations and other unlawful practices. These allegations highlight systemic issues that undermine consumer protections and contribute to the continued reporting of inaccurate information. Specifically, the CFPB has accused Experian of : Conducting inadequate investigations that fail to properly address consumer disputes. 
Reinserting previously disputed inaccurate information without explanation. 
Failing to effectively notify consumers of investigation results. 

Experian, these companies has yet to validate these debts, but it appears to be reporting on my consumer report. The fact that this debt has yet to be properly validated based on my terms goes to show that this is grounds for Aggravated Identity Theft according to 18 U.S. Code 1028A. Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act 15 USC 1692 ( g ). Experian, please provide me with proper measure of Debt Validation based on the requests I have listed below. This claim is being disputed and a debt validation is requested. I also have reason to believe that you are in violation of 15 USC 1692e. False or misleading representations as defined ( 3 ) The false representation or implication that any individual is an attorney or that any communication is from an attorney. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. 

The CFPB outlined a list of requests we, as consumer, can ask for when we are seeking proper validation of debt to ensure you are ethically seeking debt legally. I have requested a proper validation of debt for the past 5 months YET you have not provided me with the substantiated information and you continue to have this alleged account reported on my consumer report? A PROPER validation of debt address EACH item of validation that I am requesting. You can find each request listed below. The accounts in question are listed below. 

Given these concerns, I want to ensure that my dispute is handled appropriately and in full compliance with federal regulations. 

Additionally, I have attached copies of past dispute letters that I previously submitted through the CFPB regarding these inaccuracies. Despite my prior efforts, the errors remain unsolved, and I request immediate corrective action. 

Disputed Accounts & Requested Actions : XXXX XXXX Account Number : XXXX Issue : I was never late on this account. 
Request : Please correct/update this inaccurate information on my credit report. 
XXXX XXXX XXXX  Account Number : XXXX Issue : I was never late on this account Request : Please correct/update this inaccurate information on my credit report. 
XXXX XXXX  XXXX Account Number : XXXX Issue : I was never late on this account Request : Please correct/update this inaccurate information on my credit report. 
XXXX XXXX  XXXX  Account Number : XXXX Issue : Request for validation of this account. 
Request : Please remove this account from my credit report. 
XXXX XXXX XXXX Account Number : XXXX Issue : Request for validation of this account. 
Request : Please remove this account from my credit report. 

Legal Obligations Under the FCRA : As required by the FCRA, I request that you : Conduct a proper and thorough investigation into my dispute. 
Provide me with a clear and detailed explanation of the investigation results. 
Supply any documentation relied upon if the disputed information is verified as accurate. 
Promptly correct or remove any inaccurate or unverifiable information. 

If any of the disputed information can not be verified or remains inaccurate, I request its immediate removal or correction from my credit report. 

Additionally, please provide me with written confirmation of any actions taken in response to this dispute. If this matter is not resolved appropriately, I reserve the right to escalate my complaint to the CFPB and other relevant regulatory agencies. 

Thank you for your prompt attention to this matter. I look forward to your response within the legally mandated 30-day timeframe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation