Consumer complaint received 2024-11-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
Federal Deposit Insurance Corporation ( FDIC ) Consumer Affairs Section [ Address of FDIC regional office or headquarters ] Subject : Formal Complaint Against XXXX XXXX XXXX  for Improper Handling and Misrepresentation Dear Sir/Madam, I am writing to formally file a complaint against XXXX XXXX XXXX regarding their handling of a mortgage refinancing process. Their actions have caused significant harm to my credit profile and financial stability due to negligence, misrepresentation, and failure to adhere to required lending practices. 

Issues with XXXX XXXX Loan Incorrect Documentation : During the refinancing process, multiple documents provided by XXXXXXXX XXXX  contained errors, which delayed and complicated the process unnecessarily. Despite bringing these issues to their attention, they failed to correct them in a timely manner. 
Failure to Submit Correct Documents : XXXX XXXX  did not submit the required documentation for my account, causing me to miss out on potential benefits or credits that I should have been eligible for. This oversight directly impacted my creditworthiness and financial standing. 
Violation of Federal Lending Practices : As a federally regulated lenderXXXX XXXX XXXX  has an obligation to uphold standards of accuracy, transparency, and client representation. They failed in the following ways : Misrepresentation of Loan Terms : The terms communicated to me during the refinancing process were inconsistent with the final documentation. 
Negligence in Communication : I was not adequately informed of the status of my account or of errors made on their part, despite my efforts to obtain updates and clarification. 
Failure to Protect Borrower Interests : Their actions and inaction resulted in a deterioration of my credit score and financial reputation, which could have been avoided with proper due diligence.

Impact on My Financial Standing Due to XXXX XXXX XXXX  mishandling of my refinancing process, I have suffered the following : A significant negative impact on my credit score due to inaccurate reporting and proper Credit on time payments didn't go to the credit report, which should be mine that I was paying the mortgage on time. 
Lost opportunities for credit benefits and financial savings. 
Emotional stress and financial hardship caused by their lack of accountability. 
Requested Resolution I am seeking the FDIC 's assistance to : Investigate XXXX XXXX XXXX XXXX handling of this refinancing process for compliance with federal regulations.Documents were signed without my knowledge of marital home and I believe the other borrowers forged signature. 
XXXX XXXX XXXX accountable for any violations of federal lending practices, including misrepresentation and negligence. 
I could never obtain my own loan, credit card or mortgage because they always was that determination that there's an unspecified mortgage information on my credit report when I never knew I was on the mortgage. 
Require XXXXXXXX XXXX to correct my credit report and provide me with compensation for damages caused by their actions. 

Supporting Documentation I have attached copies of the following for your reference : Initial and final loan documents. 
Communication records with XXXX XXXX regarding the errors and their lack of corrective action. 
Evidence of the impact on my credit score and financial standing.

Thank you for your time and attention to this matter. I trust that the FDIC will take the necessary steps to investigate these issues and ensure accountability. 

Sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation