Consumer complaint received 2024-06-13 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Confusing or misleading advertising
Company: SLM CORPORATION
State: FL

Complaint narrative:
XXXXXXXX XXXX is one of the institutions implicated in the XXXXXXXX XXXX XXXXXXXX lawsuit. XXXX misrepresented critical outcomes such as graduation and employment rates, financial aid assistance, and classroom resources. They employed high-pressure recruiting tactics, misleading many students into believing they would receive scholarships and grants that never materialized. 

I was recruited by XXXXXXXX XXXX while XXXX XXXX XXXX XXXX XXXX with my tuition covered by my employer, XXXX XXXX. XXXX promised scholarships and grants, assuring me that my employer could continue paying my tuition. They also claimed I could complete my XXXX XXXX in XXXX years due to my transfer credits. I enrolled on XX/XX/XXXX, expecting to XXXX on XX/XX/XXXX, but the two-year program stretched into XXXX years, forcing me to withdraw twice. I eventually XXXXXXXX XXXX XX/XX/XXXX. 

Throughout my enrollment, I never spoke to the same advisor twice, despite requesting specific ones. I had XXXX different advisors who offered little help, and the financial aid process was a nightmare. My job required a one-page form for tuition payments, which XXXX failed to complete on time, causing my employer to miss the deadline for payment. XXXX XXXX promised was factual. When I moved from XXXX XXXX XXXX XXXX XXXX assured me I was eligible for a grant. Despite submitting all required documents, no action was taken, leaving me dependent on student loans. Eventually, I was told I had exhausted my federal loans and needed to apply for private ones. XXXX only certified my private loan with Sallie Mae without specifying the amount needed, leading to inconsistent information. I have an email from Kaplans financial aid department stating my private loan was denied, yet Sallie Mae reported a loan I was told was denied. 

In my last semester, XXXX changed its name, which I found suspicious. When I inquired, I received a vague response. I had to XXXX XXXX XXXX and set up a payment plan to pay XXXX {$2200.00}, with bi-weekly payments sent directly from my bank. When I decided to XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX claimed my payment was returned by my bank, nullifying my payment plan and refusing to release my degree or transcripts, stating I owed them {$10000.00}. Despite providing proof of the canceled check cashed by XXXX, they did not acknowledge it. I was stuck without proof of my degree, unable to look for a job. I XXXX XXXX  XX/XX/XXXX with a XXXX XXXX XXXXXXXX XXXX, but it wasnt until XX/XX/XXXX, after countless phone calls and emails, that XXXX acknowledged a clerical error and released my degree with a XXXX balance. I lost XXXX years of my life, XXXX XXXX XXXX XXXX XXXX or secure a job. Due to the pandemic, I lost my low-paying job and my savings, unable to find work without proof of my XXXX XXXX. I graduated last year from XXXX XXXXXXXX XXXX  with a XXXX in XXXX XXXX with a XXXX XXXX XXXX XXXX XXXX XXXX Now, most jobs in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, forcing me to retake XXXX and XXXX XXXX XXXX courses. XXXX misinformation and delays robbed me of XXXX years, leaving me with financial and professional setbacks.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation