Consumer complaint received 2025-11-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Bank of America closed my personal checking account and credit card on XX/XX/year>, without prior effective notice. I have been a customer for over two years, and this account is critical for my financial history, credit score, and future loans. The closure has already negatively impacted my credit and will cause ongoing harm. I am requesting compensation for all damages caused by the banks actions over this period.

Timeline & Calls : XX/XX/year>, XXXXXXXX XXXX : Received a call from Bank of America stating that my documents needed to be updated or my account could be restricted. 
XX/XX/year>, XXXX XXXX : I called the bank to confirm. The agent provided a secure link verbally ( not by email ). I entered the link during the same call and uploaded my residency documents, valid until XXXX. 
XX/XX/year> : Bank confirmed document upload. Despite this, my personal account was later closed. 
XX/XX/year> : Opened a business account for my LLC using the same updated documents. This account was not closed, indicating the closure affected only my personal account. 
XX/XX/year> : Attempted to use my credit card ; transactions failed. Checking my app, I discovered my personal checking account and credit card disappeared without prior notification. Only my business account remained active. No email or postal notification was sent. 
Night of XX/XX/year> : Submitted a formal complaint via XXXX. 
XXXX XXXX XXXX : Multiple calls to Bank of America. They stated : They had until XX/XX/XXXX to finalize the account closure. 
Funds would be sent via check afterward. 
They could not provide the reason for closure. 
They claim they are not required to notify customers before closing accounts. 
XX/XX/year> : I have not received any check or explanation. 

Impact & Damages : Missed payments to friends and family : {$350.00} Late credit card payments : $ XXXX Lost work days : {$400.00} Delayed paycheck : {$200.00} Extra expenses ( transportation, bank visits ) : {$75.00} Severe stress and XXXX  : {$600.00} Borrowing from family : {$100.00} Loan to a friend for my daughter : {$300.00} Damage to credit score and financial plans : {$970.00} Total documented losses : {$2500.00} {$2500.00} Request to CFPB : I need Bank of America to : 1. Explain the reason for closing my personal account.

2. Acknowledge any errors and correct the mistake.

3. Provide fair compensation for all financial, personal, and emotional damages caused over the years.

4. Send my remaining funds immediately via check or another secure method. This is urgent as I need access to my money.

5. Restore confidence in my financial standing, as this account is essential for future loans and credit history.

Bank of Americas actions have caused financial, personal, and emotional harm. I request CFPB intervention to hold the bank accountable, ensure rapid resolution, and secure appropriate compensation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief