Consumer complaint received 2025-09-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: PNC Bank N.A.
State: CA

Complaint narrative:
I was the victim of an online internet XXXX mining fraud. I became an employee of a fraudulent company and ultimately did XXXX wire transfers from my bank totally {$4000.00}. I had no idea the company was a fraud, i sent my bank all screenshots showing showing that I was being taken advantage of. I was told that I couldnt do a wire transfer on the phone and that it had to be on-line. During the course of the Task I was given on the XXXX  Mining Website, I was asked for {$1000.00}, then {$2900.00} then {$9200.00}. After the {$1000.00}, I was pressured into the {$2900.00} so I could recoup all my salary, my commissions, and my {$4000.00}. Then the acct went negative for {$9200.00}. I immediately blocked everything. I alerted the bank, PNC,, filed a police report, an FBI report and an FTC report. During communications with the bank, I asked immediately for a recall and Hold harmless letter from the bank. I provided them with XXXX copies of all the screen shots, including the ones where the trainer told me what to say should the bank call, how they are crooks and dont want to lose money to XXXX, etc. Then the directions explicitly from the trainer on how to do the wire transfer to XXXX. I wanted to email all my copies and was told there wasnt a way. I kept pushing and finally they came up with the email for me to send them too. The bank told me that they couldnt send the documents to XXXX. I asked why? Since they were the ones trying to get the money from them. I then sent XXXX the same documents so they could resolve this. I had a mediator who knew I was in XXXX with friends. She knew not to mail me anything and to call and text and email me any communication she had with their fraud dept. She would to give me a contact or phone number. She said she would see that I got my money back. Then after I pushed to find a way to send them the documents,, she said she would let me know. I called 4 times and she didint return my calls. This am, the XXXX, I was told by the wire dept that a letter was sent denying me my money be returned. They Mailed out a letter knowing I wouldnt get it quickly. No return phone call from the mediator. Now I know why. She knew they denied me. I deserve my {$4000.00} back from PNC. I have been a customer for XXXX  years. This is peanuts to them. They have all the proof they need to see I was badly scammed and I went to them immediately. I am going to keep pursuing this until I get my money back. Its all I have. I got the money from Social Security and hardship funds from an annuity that is currently frozen and has been for XXXX months. Thats why I believed this company when they told me I could make money. The group duplicated the XXXX XXXX XXXX website to make it look like the real deal. It took them XXXX  months to convince me and I thought I had the honest information. I obviously did not. I want my money so I can live. Thank you in advance for any help you can give me. I have XXXX copies of documents of screenshots and pictures to send if you would like.

Company response to consumer: Closed with explanation