Consumer complaint received 2024-05-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Tax refund anticipation loan or check
Issue: Lost or stolen refund — 
Company: CITIZENS FINANCIAL GROUP, INC.
State: MA

Complaint narrative:
The questions dont help how to do it stolen inheritance citizens Bank what happened? I cant get into my pay my bill. I dont know how do I explain it OK I have XXXX XXXX XXXX XXXX from abuse since my grandmother died. I am beneficiary. Of a generation-skipping Tax revocable trust I was never told about it by the trustees trustees have stolen and kept information from my inheritance house was not allowed to be sold as long as I was alive. Im having trouble with citizens Bank releasing my mothers in my joint account she was payeeI took her off in XXXX my grandmother made the trust and wheel in XXXX my sisters lawyer is the one that helped her. You cant look up a trust cause its private. I physically have it in my hand and I cant get nowhere because I cant afford a lawyer, but the rent money theyre asking for it for Tax XXXX XXXX has collected {$3200.00} since XX/XX/XXXX until XX/XX/XXXX. Shes using that money to get my inheritance now shes trying to go bankruptcy. My mother bought XXXX by putting the house on reverse mortgage in my grandmothers trust, it says as long as XXXX XXXX and XXXX XXXX thats me. My mother are alive. You can not sell the house as XXXX and XXXX receive benefits when XXXX dies everything transferred over to XXXX, XXXX and XXXX for your trust my sisters lawyer that she worked for for XXXX  years has made up his own well and lied to the registry and the registry let it in without it being stamped my grandfathers page number I have I have all the evidence all of it how they did it the judge in XXXX stamp citizens Bank did the FHA they have me blocked in my own account where I cant pay bills I have no pay they wont. Theres a memo taken out {$14000.00} to tax things I had to take out of my citizens bank and the revocable trust in the bank Citizens will not let me get it. I went there with the certificate. They said I need to be a trustee. No, my grandmother made it. My mother stole the house. Its XXXX XXXX  XXXX XXXX. XXXX ma XXXX my grandma made a XXXX trust. I keep getting these emails with all the evidence but cant do nothing with it. Im about to be homeless because of citizens bank and the reverse mortgage hide PPH. I also have from the registry that were supposed to be there. They did not do a title search and I do title search revocable trust is private. You dont see it so when people look it up its hard to explain XXXX XXXX Social Security number. Shes collecting all this rent and not fixing nothing not doing nothing in this house but trying to sell it XXXX, shes collecting the money while she did through XXXX citizens bank under XXXX XXXX XXXX account. My mother has stolen my inheritance. I am a I am the beneficiary. My mom a trustee I want to sue and I dont. I have it. Its hot because I already sold the house into reverse mortgage XXXX XXXX I ALSO ALSO HAVE ALL THE TAX AND ALL THE XXXX XXXX FORMS THE Q-TIPS all that they wore me I dont know how to do taxes. Ive never paid taxes and never got taxes. Its also done by XXXX. It was never reported the 1099 fr my mother never reported XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I think her is I also have a no the true book # is XXXX pg XXXX my grandmother. She died in XXXX XXXX XXXX XXXX XXXX lawyer XXXX mty grandfather book and pg number my grandmother made it that she was the number XXXX trustee until my mother died and I have proof and evidence that XXXX XXXX XXXX not signed by a notary that the registry let that in but stamped by the judge XXXX was let in I went to the registry. They only have one page of the trust I go there 26 pages, Im trying to not be private because you can get stolen a lot easier because you cant look it up in the credit score you cant look it up is my mother my mother, my mother my address addresses XXXX XXXX my identity. My mother has stolen it and XXXX using it.

Company response to consumer: Closed with explanation