Consumer complaint received 2024-01-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  NAVY FEDERAL INVESTMENT SERVICES, LLC XXXX XXXX XXXX XXXX XXXX XXXX  Subject : Opt-Out Request Regarding Consumer Reporting Dear, Navy Federal Credit Union I hope this letter finds you well. I am writing to request an opt-out from the sharing of my personal information by Navy Federal Credit Union with consumer reporting agencies, in accordance with the Fair Credit Reporting Act ( FCRA ) and related statutes. 

Under the provisions of the FCRA, specifically highlighted in sections 15 USC 1681 and 15 USC 6801, there exists a fundamental requirement for financial institutions to uphold the privacy and security of customers nonpublic personal information. My concern stems from the obligation stipulated in 15 USC 1681 section 604 ( a ) ( 2 ), which states that consumer reporting agencies may only furnish a consumer report with the explicit written instructions of the consumer. To date, I have not provided such written consent for the disclosure of my personal information. 

Moreover, the FCRA mandates that financial institutions like Navy Federal Credit Union must inform consumers about their rights to exercise nondisclosure options regarding their nonpublic personal information, as indicated in 15 USC 6802 ( b ) ( c ). I have not been adequately informed about or provided with the means to exercise this right. 

Additionally, the FCRA prohibits the inclusion of certain adverse items in a consumer report after a specific timeframe, as outlined in 15 USC 1681C ( a ) ( 5 ). Yet, I have observed adverse information being reported without my consent, which contravenes the statutory provisions. 

Furthermore, it is my understanding that every consumer reporting agency is required by 15 U.S. Code 1681e to maintain reasonable procedures to prevent violations of the FCRA and to limit the furnishing of consumer reports to specific purposes listed in section 1681b of the Act. I am concerned that Navy Federal Credit Union may not be adhering to these statutory requirements. 

Finally, under 12 CFR 1016.7, consumers hold the right to opt out at any time from the reporting services provided by financial institutions. Therefore, I am formally exercising my right to opt out of Navy Federal Credit Union 's Consumer reporting services. 

I kindly request that Navy Federal Credit Union cease sharing my personal information with consumer reporting agencies and confirm in writing that this opt-out request has been actioned accordingly. 

Please provide written acknowledgment of receipt of this opt-out request at your earliest convenience. If any additional information is required to process this request, please do not hesitate to contact me at the provided contact information. 

Thank you for your attention to this matter. 

Sincerely, [ XXXX XXXX ]

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation