Consumer complaint received 2024-12-12 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: WA

Complaint narrative:
I started working with XXXX in XX/XX/year> as she was trying to collect a debt in the amount of XXXX from the XXXX XXXX  I asked for a copy of the ledger as they were saying that part of it was prorated rent, but I had stated that I paid XXXX and some change and asked if they could look into it. I was unable to find a copy of the receipt however I did provide a copy of the statement showing the amount being paid to driftwood. 

I asked her to respond to the email in XXXX so that I knew that she received a copy of the statement but never heard back and so I reached out the fifth and still never heard back when I attempted to call in they would state that theyve already looked into it and the balance owed is whats owed. I then asked for a copy of the breakdown for the ledger as well as where the XXXX went as I did go onto the XXXX website and pay the prorated rent and utilities that were due at move out each time. I called at XXXX as that was when I was available after work it was always they would send it the next day as they close at XXXX and I would check my email and would never receive anything. There was a notification eventually in XXXX that this was sent to collections and then I started to receive a call from XXXX XX/XX/XXXX. I spoke with him and let him know all of the information previously and he asked me to resend the statement as he would look into it. 


We then scheduled an appointment that following Monday at XXXX so we could go over next steps he never called and ended up calling that Tuesday around XXXX. I text him asking him if he had a breakdown or if he had reviewed what I had sent him but that I was also at work and I never heard back. I called today, XX/XX/XXXX And he said that he was just about to call me at XXXX and when I asked him if he had reviewed the statement he had not, and could barely find the email and then reminded him of what happened with XXXX and let him know that she may have already looked into it and again asked for a copy of the breakdown at which point he transferred me to his team manager.

The team manager and I went back-and-forth as I explained to all of this and he stated that he would send me a copy of the breakdown as I wanted to be able to do the math when we got off the phone. I received an email just showing the amount but not the breakdown And then was told that I would need to make a payment the next day or set up a payment plan otherwise it would be sent somewhere else since this account has been active since XXXX, which doesnt make any sense if it was already sent to collections. 
I had also reached out to the driftwood apartments prior while I was working with XXXX and they told me that they would send me a copy by email, but that I should also have received something by mail and at this point I had already been moved out for a few months so I checked my mailbox and there was nothing there was unable to get a hold of driftwood again

Company response to consumer: Closed with explanation