Consumer complaint received 2025-05-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
In XXXX & XXXX, I purchased a mattress and a couch through XXXX space XXXX XXXX they offered 0 % financing with a signed agreement to pay in equal monthly installments over 18 months ( approx. $ XXXX ). I provided both times my bank information at the store, and payments were set up to be deducted automatically. I signed the contract at the store into their laptop, and that was all about my purchase. I never manually set up any payment schedule myself and did not have their banking app ( synchrony bank ) on my phone anll these years until XX/XX/XXXX when I found out I still owe full amount through XXXX XXXX. 
I always had money on my checking during these years ( I can prove it ), I was sure they charge me for principal. Otherwise why do I need to set up XXXX $ payment, I had no intention to do it. And overpay double of the amount. 

After nearly three years, I discovered that instead of being charged the agreed monthly amount, only $ XXXX was withdrawn, resulting in accumulating late fees and interest. I was never notified of this issue, I was sure they charge me monthly plan as I agreed and now I am being told I owe the full principal balance ( {$7800.00} ) and all these years I paid only interest fees. And Its over {$4000.00} The bank claims I set up the {$1.00} auto-payment, which I did not. I asked them to prove in the chat who set up, what device when it was done - no answers, why didnt they contact me and continuously silently charged me approx {$270.00} / month without any notice or, call- they just say we understand your concerns, is anything else we can help you with or do you have any other questions. Never real answers. And it was human representative I believe this is a potential fraud, synchrony bank or living space sales person was intentionally set minimum payment, I never gave that permission, I am not good at apps and technology so I simply cant do this. 
I am requesting a refund of the overpaid interest and an adjustment of the balance to reflect the original agreement. Bank gives me weak explanation that they dont refund anything they have nothing to deal with that. They even didnt offer me the option to change my minumum payment, to help me resolve this issue, to help me with dispute. Also/ claim # was never provided, they are not interested in helping me. I asked why you didnt send me mail to inform me that XXXX is wrong I pay XXXX $ / month all these years+ XXXX / month fees ( which I believed was principal ) I can attach the screenshots of the chat with synchrony bank human representatives, so you can see they didnt help to resolve my issue or at least minimize my payments. That proves they intentionally did this minimum payment so I owe them forever. I asked to close my account so now I dont know what to do. I should be paid off by now. But I still owe full amount and lost XXXX XXXX. Its such a scam. I am hardly breathing due to such unfair situation. They used my incompetence in tech to earn money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation