Consumer complaint received 2023-04-11 00:00:00
Product: Money transfer, virtual currency, or money service — Money order
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: MA

Complaint narrative:
My name is XXXX XXXX and I have been the subject of bank fraud for the amount of {$2900.00}. I am filing this complaint against Wells Fargo Bank because someone intercepted a check issued to myself, forged my signature, and cashed the check in my name at Wells Fargo. However, I do not currently hold nor have I ever held a bank account at Wells Fargo. I have uploaded a copy of the check that was fraudulently cashed in at Wells Fargo in my name. 

I am a XXXX XXXX at XXXX XXXX XXXX, where I began working on XX/XX/XXXX. 

On XX/XX/XXXX, I notified the XXXX XXXX Department XXXX XXXX XXXX Strategies ( XXXX XXXX XXXX XXXX, hereby referred to as " HR '' ) that I required a revision of my Form XXXX and a refund of the taxes that had been withheld. I was notified by HR that, according to its payroll processor XXXX, it would take XXXX weeks to process the amendment. My case at XXXX is referred to as " XXXX. '' From XX/XX/XXXX to XX/XX/XXXX, I sent multiple follow up emails to HR and XXXX asking for updates on my refund status. On XX/XX/XXXX, I was notified that HR raised a formal complaint against its payroll processor XXXX regarding my refund. 

On XX/XX/XXXX, I was notified by HR that XXXX had already allegedly refunded the taxes. On XX/XX/XXXX, I was notified by HR that XXXX had mailed a refund check in my name for {$2900.00} to my address on file ( XXXX XXXX XXXX, XXXX, NJ XXXX ). On XX/XX/XXXX, I informed HR that I never received a check from XXXX in the mail, and requested to void the check, as I had neither received nor cashed this check from XXXX. 

On XX/XX/XXXX, I was notified by HR that XXXX informed HR that Check # XXXX for the amount {$2900.00} had been issued and mailed out on XX/XX/XXXX via regular mail to XXXX XXXX at XXXX XXXX XXXX, XXXX, NJ XXXX and cashed at Wells Fargo on XX/XX/XXXX. I was then advised by XXXX to complete a Wells Fargo Bank Affidavit of Forgery, notarize it and mail it to XXXX XXXX at XXXX ( XXXX XXXX, XXXX XXXX XXXX, XXXX, NJ XXXX ). 

On XX/XX/XXXX, I reiterated to HR and ADP that I had never received a check from XXXX, that I had not signed a check, and that I do not currently have and have never had a bank account at Wells Fargo. On XX/XX/XXXX, I emailed the notarized Wells Fargo Bank Affidavit of Forgery to HR and XXXX ( XXXX XXXX, XXXX ), and on XX/XX/XXXX, I mailed the notarized Wells Fargo Bank Affidavit of Forgery to XXXX XXXX at XXXX. I have not received a response from XXXX yet. I have uploaded a copy of the notarized Affidavit of Forgery that I was asked to sign from Wells Fargo. 

I am filing this complaint against Wells Fargo because someone intercepted a check issued to myself for {$2900.00}, forged my signature, and cashed the check in my name to Wells Fargo, where I do not currently hold nor have I ever held a bank account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief