Consumer complaint received 2026-02-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: VA

Complaint narrative:
URGENT CFPB ENFORCEMENT ESCALATION Follow-Up to CFPB Complaint ID : XXXX Servicer : Carrington Mortgage Services , LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX Number XXXX XXXX Foreclosure Sale Date : XX/XX/year> URGENT REQUEST FOR CFPB INTERVENTION This submission is an urgent escalation of my previously filed CFPB complaint ( ID : XXXX ). Despite that complaint, despite a formal complaint to the Virginia Attorney General, and despite the filing of an injunction action in the XXXX XXXX XXXX XXXX, Carrington Mortgage Services , LLC is still actively attempting to proceed with a foreclosure sale scheduled for XX/XX/year>. 

Carringtons continued actions now rise to the level of knowing and willful noncompliance with federal mortgage-servicing laws and demonstrate open disregard for regulatory oversight. 

I am requesting immediate CFPB assistance and supervisory intervention to prevent an unlawful foreclosure that is now imminent. 

POST-COMPLAINT ESCALATION AND CONTINUED VIOLATIONS Since filing CFPB Complaint ID XXXX, the following has occurred : I have filed a Verified Complaint for Injunctive Relief XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Virginia, XXXX a Temporary Restraining Order and Preliminary Injunction to stop the foreclosure due to RESPA, XXXX, and Virginia  foreclosure violations. 

I have filed a formal enforcement complaint with the Office of the Virginia Attorney General, XXXX XXXX XXXX, requesting investigation of Carringtons mortgage-servicing practices. 

Despite actual notice of these actions, XXXX has not paused foreclosure activity and continues to advance toward the XX/XX/year> sale date. 

This conduct is no longer merely negligentit is reckless, abusive, and calculated to strip homeowner equity before regulatory or judicial review can occur. 

ONGOING FEDERAL LAW VIOLATIONS XXXX continues to violate : RESPA and Regulation X ( XXXX C.F.R. XXXX ) by engaging in illegal dual tracking XXXX C.F.R. XXXX by maintaining inaccurate and conflicting foreclosure records XXXX XXXX. XXXX ( k ) by failing to correct servicing errors and failing to respond appropriately to disputes XXXX XXXX XXXX XXXX XXXX XXXX. XXXX ) by advancing foreclosure through confusion, pressure, and equity-stripping conduct Equal Credit Opportunity Act ( XXXX XXXX. XXXX ), as XXXX refusal to engage in meaningful loss mitigation raises ongoing age-discrimination concerns IMMINENT AND IRREPARABLE HARM The foreclosure sale scheduled for XX/XX/year> will cause irreparable harm, including : Permanent loss of my primary residence Destruction of substantial home equity Harm that can not be remedied by monetary damages Once the sale occurs, regulatory review becomes meaningless. CFPB intervention is time-critical. 

REQUEST FOR CFPB XXXX I respectfully and urgently request that the CFPB : Immediately escalate this matter for supervisory or enforcement review XXXX Carrington Mortgage Services , LLC directly and require an immediate foreclosure halt XXXX Carringtons conduct as ongoing and knowing noncompliance with federal law Coordinate, as appropriate, with the Virginia Attorney Generals Office Take any action necessary to prevent an unlawful foreclosure before XX/XX/year> SUPPORTING ACTIONS AND DOCUMENTATION I can immediately provide copies of : The XXXX XXXX XXXX XXXX injunction filing The Virginia Attorney General complaint RESPA Notices of Error and Qualified Written Requests Prior correspondence with Carrington

Company response to consumer: Closed with explanation