Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: SANTANDER HOLDINGS USA, INC.
State: SC

Complaint narrative:
I previously filed a complaint with the CFPB to escalate the matter regarding XXXX XXXX willful noncompliance with the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2, and their inaccurate reporting of a charge-off account to consumer reporting agencies. In that complaint, I provided detailed documentation regarding their failure to : 1. Correct inaccurate information after receiving a certified dispute letter on XX/XX/XXXX. 
2. Comply with IRS regulations requiring the issuance of Form 1099-C for debts they classify as canceled or charged off.

3. Investigate or respond appropriately to the inaccuracies I highlighted. 

In my initial CFPB complaint, I detailed how XXXX XXXX has violated the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 by furnishing inaccurate and misleading information to consumer reporting agencies and failing to take corrective action when notified of the errors. XXXX XXXX  did not provide a substantive response to that complaint, instead marking it as a duplicate and failing to address any of the issues raised. 

This pattern of behavior demonstrates a blatant disregard for their obligations under federal law and the CFPB complaint process. 


Key Issues 1. Inaccurate Reporting : XXXX XXXX  continues to inaccurately report this account as a charge-off on my credit report. 
According to IRS regulations, canceled or charged-off debt must be classified as gross income and reported using IRS Form 1099-C. XXXX XXXX  has failed to provide me with the legally required Form 1099-C, further confirming the inaccuracy of their reporting. 
2. Certified Dispute Sent : On XX/XX/XXXX, I sent XXXX XXXX  a certified letter disputing the inaccuracies in their reporting. The letter was received on XX/XX/XXXX, as confirmed by USPS tracking. 
3. Response Received : XXXX XXXX  response, dated XX/XX/XXXX, claimed they could not process my dispute due to insufficient information. This is false, as my original letter included all necessary account details and a thorough explanation of the inaccuracies. 
4. Follow-Up Fax Sent : On XX/XX/XXXX, I faxed a follow-up letter to XXXX XXXX at XXXX XXXX In this letter, I confirmed their receipt of my original dispute and reiterated their deadline to correct the inaccuracies by XX/XX/XXXX. 
5. Failure to Address CFPB Complaint : My prior CFPB complaint ( Number XXXX ) was filed on XX/XX/XXXX. XXXX XXXX failed to provide a meaningful response and instead marked the complaint as a duplicate without addressing the documented inaccuracies or the harm caused. 

Harm Caused XXXX XXXX  actions and failure to respond have caused significant harm, including : Damage to Creditworthiness : Inaccurate reporting has negatively impacted my ability to obtain credit for personal and household needs. 
Emotional and Financial Stress : Their negligence has created undue hardship for me and my family. 
Lack of Accountability : XXXX XXXX refusal to engage meaningfully with my CFPB complaint further demonstrates their disregard for consumer protection laws. 

Their willful noncompliance and lack of engagement in the CFPB process further exacerbate the harm caused by their inaccurate reporting. 

Declaration I declare that the information in this complaint is true and accurate to the best of my knowledge. I request the CFPBs assistance in holding XXXX XXXX accountable for their ongoing violations and failure to engage meaningfully in the complaint process.

Company response to consumer: Closed with explanation