Consumer complaint received 2025-04-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
Subject : Formal Complaint Regarding Violations of Consumer Protection Laws by TD Bank Request for Immediate Removal of Account Information To Whom It May Concern, I am submitting this formal complaint regarding TD Bank and their reporting of inaccurate and misleading information about my account on my credit report. The information provided violates multiple consumer protection laws and has caused significant harm to my credit profile. I respectfully request that the CFPB investigate these violations and take appropriate action, including the immediate removal of the inaccurate account information. I filed a complaint against TD BANK on XX/XX/XXXX with the CFPB ( attached ) and they failed to correct the Credit File with the CRAs nor did they indicate the account was disputed. They are now trying to sue me in court when they have violated several consumer law ( XXXX ) with multiple violations of the FCRA and others. 

Details of the Disputed Account - Account Type : CREDIT CARD - Balance : {$680.00} - Status : Charged Off - Reporting Entity : TD Bank - Date of Dispute : XX/XX/XXXX Violations Identified from report in attached document : XXXX. Fair Credit Reporting Act ( FCRA ) - Section XXXX ( a ) ( XXXX ) : TD Bank has inaccurately reported multiple charge-offs ( CO ) for the same account across different months in the payment history ( e.g., XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). A charge-off is a one-time event, and reporting it repeatedly misrepresents the account status. 

XXXX. Fair Debt Collection Practices Act ( FDCPA ) - Section 807 ( 2 ) ( A ) : The payment history falsely represents the legal status and character of the debt. TD Bank 's inaccurate reporting of recurring charge-offs does not reflect the true status of the debt, which was charged off once.

3. Consumer Financial Protection Act ( CFPA ) - Section 1036 ( a ) ( 1 ) : TD Bank 's repeated reporting of charge-offs and inconsistencies in the payment history qualify as unfair, deceptive, or abusive acts or practices ( UDAAP ).

4. Re-aging of Debt - FCRA Section 623 ( a ) ( 5 ) : If TD Bank altered the Date of First Delinquency ( DOFD ), this would illegally extend the reporting period of the negative item, misleading creditors and violating FCRA regulations.

5. Fair Credit Reporting Act ( FCRA ) - Section 611 ( a ) : Despite a dispute filed in XXXX XXXX, TD Bank has XXXX to conduct a reasonable investigation and correct the inaccuracies. This demonstrates non-compliance with FCRAs dispute resolution requirements. 

Impact on My Credit File The aforementioned violations have significantly harmed my creditworthiness by : 1. Misrepresenting the severity of delinquencies.

2. Artificially lowering my credit score due to recurring charge-offs.

3. Creating confusion and uncertainty about the true status of the debt.

Company response to consumer: Closed with explanation