Consumer complaint received 2026-07-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Dear Sirs, I have been trying to resolve this issue for now going on XXXX months. I have submitted prior complaints on XX/XX/XXXX XXXX, XX/XX/XXXX XXXX XXXX and XX/XX/XXXX XXXX XXXX. 

I have been trying my best to tell you that Bank of America is deceitful, dishonest, and malicious in their treatment of a customer of theirs for over XXXX years. Not only have these folks been lying to me, they are lying to you and they seem to be doing it with impunity. BOA is a multi-billion dollar company and they are trying to crush a XXXX XXXX XXXX couple over a {$300.00} charge that is chump change to a company their size. 

XXXX. Bank of America has audio recordings of every XXXX of my calls, easily a dozen or more. The first XXXX calls in late XXXX of XXXX and XX/XX/XXXX of XXXX are each XXXX minutes in length. I have repeatedly asked them to review those calls in their entirety but no one has or they have completely ignored the contents. CFPB needs to insist that BOA provide copies of the verbatim calls, NO XXXX SUMMARY NOTES that are OUTRIGHT LIES! 
XXXX. BOA did not provide any of their supposed responses to CFPB to me. XXXX, XXXX, XXXX until I went in person to XXXX of their offices. They are XXXX XXXXXXXX XXXX to tell you otherwise. Not a single time have they responded to the Fundamental Complaint that I had made to you or to me. They are Masters of OBFUSCATION and their deliberate attempt is to XXXX XXXX XXXX XXXX XXXX. That's likely why you or our Government has found them in contempt and fined them over {$400.00} XXXX Dollars. Maybe you can get their attention if you make it a $ XXXX. 
3. I thought an officer with BOA, XXXX XXXX XXXX was genuinely interested in getting to the bottom of a CLEAR MISCOMMUNICATION. I apparently have been deceived once again. 
XXXX. I went in person to XXXX of their Branch Offices in XXXX, Georgia with the express intention of closing all my accounts on XX/XX/XXXX. I thought I was finally free from Bank of America. I did not want to ever see or hear from these Scumbags once and for all. 
XXXX. I have enclosed correspondence to XXXX XXXX XXXX detailing this sordid experience with the intention of finally ending our business relationship. I thought something positive could be gained from the XXXX hours that I have spent on this Mess. Bank of America has made my life miserable and I am convinced that it is now taking a toll on my overall health. 
XXXX. BOA claims that they can keep open my account against my wishes to include the BOGUS credit card from XXXX of XXXX. I was convinced that I was a victim of FRAUD and BOA should have easily been able to clear this up on that first recorded call in late XXXX of XXXX, likely between XXXX. This witch named XXXX XXXX has the exact date of the call from the SUMMARY NOTES OF THAT CALL. 
I can not believe for XXXX second that BOA can keep my accounts open against my wishes. I have asked for clarification from my XXXX Senators from Georgia, XXXX XXXX and XXXX XXXX. If what BOA has done to me is illegal, XXXX needs to pass a law making it ILLEGAL to do that to a XXXX! 
XXXX. As I expected, in the enclosed letter you will see that BOA has followed through on their threat to report this to the XXXX XXXX XXXX. These people at Bank of America are the absolute worst kind of pond scum. This entire misunderstanding and huge mess is of Bank of America 's own making. BOA has deliberately harmed me financially and now that are purposely and maliciously trying to ruin my XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation