Consumer complaint received 2025-02-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Company communicating payment assistance or payment extension options
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Subject : Formal Dispute of Inaccurate and Unverified Account Reporting I am writing to formally dispute the inaccurate and unverified reporting of an account on my credit file. Despite my previous attempts to resolve this matter and the substantial evidence I have provided, Experian has failed to conduct a reasonable reinvestigation as required under the Fair Credit Reporting Act ( FCRA ). As a result, false and unverifiable information remains on my credit report, causing significant harm to my financial standing. 

Recent legal action taken by the Consumer Financial Protection Bureau ( CFPB ) has highlighted systemic issues within Experians dispute processissues I have personally encountered. These include the failure to forward consumer-provided evidence to furnishers, reliance on unreliable responses, and inadequate consumer notifications regarding dispute resolutions. Experians failure to take appropriate action in my case further exemplifies these ongoing violations. 

The account in question is : XXXX XXXX XXXX XXXX This account was charged off with a balance of {$2300.00} and last updated in XX/XX/XXXX. They sent me a bill for XXXX XXXX as well. What is going on? They sold my vehicle under the agreement of a paydate before the paydate was due. 

XXXX XXXX XXXX XXXX has failed to provide essential legally required documents, including : Confirmation of resale IRS Form 1099-C ( Cancellation of Debt ) The calculation of surplus and deficiency letter The notice of sale document Any additional documents related to insurance or finance products The buyers guide Any license, bond, or registration document required by the state to service the promissory note Because these documents have not been furnished, this account is unverifiable and should be removed from my credit file immediately. 

Experians failure to comply with its obligations under the FCRA, specifically Section XXXX ( a ), is unacceptable. Therefore, I am formally demanding the following actions : Conduct a thorough reinvestigation of this disputed account. 
Remove or correct all inaccurate, unverifiable, or outdated information. 
Provide a detailed response outlining the actions taken, including documentation supporting any verification of this account. 
Cease any further reporting of this account if it remains unverified, as required by federal law. 

If Experian fails to comply with this request within the legally mandated 30-day timeframe, I will have no choice but to escalate this matter. This includes filing formal complaints with the CFPB, the Federal Trade Commission, and my states attorney generals office, as well as considering legal action for non-compliance with the FCRA. 

Please confirm receipt of this dispute and provide written notification of the investigation results at the address listed above. I expect prompt and lawful action regarding this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation