Consumer complaint received 2025-11-07 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: LDF Holdings, LLC
State: OH

Complaint narrative:
I am writing regarding my installment loan account # XXXX, which was originated on XX/XX/year>, under my name, XXXX XXXX. The loan was created using my information and the contact email XXXX, which belongs to the person who assisted me with the application process. 



Since the loan became active, I have made consistent automatic monthly payments of {$390.00} through your auto-debit system on the XXXX of each month, starting from XX/XX/year>. 



At the time I agreed to the loan, the information provided stated that the total repayment amount would be approximately {$1300.00}, which included the full principal, interest, and finance charges. Based on this total, and the representatives explanation at that time, I was under the clear impression that the loan would be fully repaid after about XXXX to XXXX monthly payments, with the final payment expected around XX/XX/year>. 



However, after speaking with a customer service representative recently, I was informed that I now have XXXX more monthly payments of {$390.00} remaining. This new statement completely contradicts what I was previously told, and it also does not make sense when compared to the original loan details and the amount I have already paid. 



To be specific, here is my full payment record so far : XX/XX/year> {$390.00} XX/XX/year> {$390.00} XX/XX/year> {$390.00} XX/XX/year> {$390.00} This totals {$1500.00} in payments already made. 

That amount is more than the original total repayment amount of {$1300.00} listed in the agreement. Therefore, it is not clear or reasonable why your team is now stating that XXXX additional {$390.00} payments are required. 



I am requesting that Lendumo provide a full written explanation and documentation to clarify this matter. Please include the following : A complete payment history of this account, showing the breakdown of each payment made ( specifically how much was applied to principal, interest, and any fees ). 

A current payoff statement that lists the exact amount needed to close the loan in full, along with the date through which that payoff amount remains valid. 

A clear explanation for the reason my repayment period was extended and why I am being told to make XXXX additional payments despite the balance already exceeding the original total repayment amount.

A copy of the original Truth in Lending Disclosure and loan amortization schedule, if available. 

A detailed list of any additional interest, penalties, or fees that have been added, along with a reference to the section of the loan agreement that authorizes such charges. 



I would also like to note that all of my payments have been made on time and without interruption through your automatic debit system. There have been no late payments, reversals, or modifications to my loan on my end. 



For transparency and accuracy, I am requesting that this information be provided in writing only please do not give verbal explanations over the phone, as I will need to keep these details for my personal records. 



If this is the result of an internal error, I kindly ask that it be corrected as soon as possible. If, however, additional charges have been added without proper disclosure, I will need a detailed explanation consistent with the Truth in Lending Act ( TILA ). If necessary, I am prepared to forward this matter to the Consumer Financial Protection Bureau ( CFPB ) for further review.

Please confirm receipt of this message and provide the full breakdown and documentation requested. I appreciate your prompt attention to this matter and look forward to receiving a clear written response. 



Thank you for your cooperation. 



Sincerely, XXXX XXXX XXXX # : XXXX Email : XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation