Consumer complaint received 2018-04-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Fees charged for closing account
Company: TD BANK US HOLDING COMPANY
State: NJ

Complaint narrative:
On XX/XX/XXXX, I went into my TD Bank branch on XXXX XXXX XXXX, NJ XXXX  I was approached by a TD bank employee. She said I should speak to the financial person due to the amount of money I had in my savings account. I was opened to listening to what they had to say. so I sat down with a employee call XXXX XXXX. He was the financial advisor. As soon as we sat down I explained to him immediately, that the money I have in my account was only there temporarily! This was due to the fact that I knew next tax season in ( XX/XX/XXXX ) I had to pay a very large capital gains tax. so I explicitly told him I would need that money back in one year on XX/XX/XXXX or XX/XX/XXXX So I could pay my capital gains tax. He promised me that I would get my {$60000.00} back in one year plus interest of approximately {$4500.00} so I trusted him. Gave him my money for a annuity from XXXX XXXX XXXX. I asked him ( XXXX XXXX ) over and over, are you sure Im not going to have any problems a year from now? He promised me up-and-down that I wouldnt have any problems. What bothers me the most is he knew my situation! I told him That Im XXXX and on XXXX which is a fixed income! Because I believed him I went ahead and gave him {$60000.00}. He took my money and put it apparently in an annuity in which Can not be touched in one year, unless I was going into a nursing home or need it for medical reasons in which case I would have to be on my deathbed!

This is what I was told by another financial advisor called ( XXXX XXXX from a branch in the next town XXXX XXXX XXXX XXXX, XXXX New Jersey ) I Went there to get my money out! ( due to the fact there was no financial advisor at my branch that day ). after looking at my annuity book, my contract. He, XXXX   called the XXXX XXXX XXXX to make sure everything was a go. At That time XXXX  informed him that I can not touch that money I will only get back {$58000.00} if I do. I was expecting back approximately {$64000.00}. Do to the information XXXX  gave me. When I explained all this to XXXX he said he would never have given me this annuity it wasnt cut out for me. ( XXXX  didnt feel the same way apparently ). He, XXXX XXXX then emailed a letter to the regional manager for XXXX  County New Jersey. She reached out to me on Friday XX/XX/XXXX. I reiterated my story to her and she said she will get back to me but hasnt yet! I feel XXXX needs to be held responsible or at the very least his employer TD Bank does. A week after I got this annuity I went in and asked him ( XXXX XXXX ) again! And once again he reassured me not to worry. he ( XXXX XXXX  ) took my contract opened it up and highlighted the paragraph where it says I can have my money in one year. XXXX will remember me! XXXX   will remember what he said to me! He should be ashamed of himself!! He and his employer TD Bank should be held responsible for this, not me! this was their incompetence not mine! I just trusted them. I cant afford to lose this money! I shouldnt lose my money! My branch address is XXXX XXXX XXXX XXXX XXXX, NJ XXXX   phone number is XXXX.

The annuity is from XXXX XXXX XXXX their phone number is XXXX One of the attachments has the highlighted area I spoke of in my complaint. Thank you in advance I hope you could help me.

Sincerely XXXX XXXX

Company response to consumer: Closed with non-monetary relief