Consumer complaint received 2026-01-06 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: FL

Complaint narrative:
My husband and I moved into a brand new apartment building in XX/XX/XXXX ( open for about XXXX months before our move-in ). We did a quick lease sign and move-in with the original property management company due to an early move-in promotion of a concessions addendum offering 2 months free rent. They were our property management company until XX/XX/XXXX until a new property management company took over. 

The new company is known as XXXX XXXX XXXX. Or XXXX XXXX. Or XXXX XXXX XXXX XXXX If we would've had the chance to know this would be our property management company upon move-in, we would NOT have moved into this building. This company has re-branded itself countless times and maintains a very poor reputation. Many people warn others to stay away, far far away from doing business with this fraudulent company. If you look them up online, you will see what I am talking about. Check out this link and you will get a feel for the morale of the company. This article will introduce to you to the co-founded of XXXX, XXXX XXXXXXXX XXXX XXXX  XXXX, they take advantage of many tenants like us behind rebrand after rebrand. 
https : //www.phillyvoice.com/philly-airport-security-breach-flight-bribe-beaulieu-american-airlines/ Throughout this short time, we were falsely charged for someone else 's parking registration, falsely charged for our own car 's parking EACH DAY when XXXX their name is decided to make our building 's garage some sort of public parking garage, ignored and sent to collections. Any email received from XXXX was from XXXX XXXX, however, they were automated and most of time, inaccurate. For instance, in XX/XX/XXXX, we had to terminate our lease early due to an abusive and tragic family scenario that caused us to move out of XXXX Florida. We received an early lease termination addendum along with a flood of emails with an addendum to renew our lease. It was confusing and misleading. There was an early termination fee of 2 months rent, {$5400.00} which we agreed to pay. However, they proceeded to charge an additional {$5400.00} as " Reversal of leasing concession to {$0.00} due to early termination. '' This was NOT ONCE communicated to us. We attempted numerous times to contact the property management company without not XXXX response back. Finally, months later, we received an email from XXXX stating we have been sent to collections with a ledger of over {$11000.00}. 

We tried to connect with her again at that point in time, but of course, no response. Someone from their accounting team did reach out to me via text a month after that inquiring about the debt. It was very strange to receive text communication from someone on their team, but I am pretty sure she is an outsourced XXXX. She would not answer the phone and did eventually ignore my text message response after claiming she would connect with her team on this.

Now, we have been sent to a collections company, Fair Collection & Outsourcing ( FCO ) Collection Agency. If you look them up, the company has an " XXXX '' rating with the Better Business Bureau XXXX XXXX ) and has been the subject of a lawsuit by the Consumer Financial Protection Bureau ( CFPB ). 

My husband and I feel stuck and taken advantage of. This is unfair to us and has caused plenty of unnecessary stress. We are worried that we will be forced to find the money somehow and pay these incorrect claims in efforts to save our credit. We are very young, only in our early XXXX and while we can not afford this false debt, we can not afford to impact our credit negatively. We truly hope this may be able to help us in someway. Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation