Consumer complaint received 2025-07-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX

Complaint narrative:
b"My vehicle was repossessed on XXXX. I did not receive a letter stating that they were going to repossess the car. The day they repossessed my vehicle I was moving. Repossession and Breach of Peace: Can they take the vehicle while you're inside the house?\nIn most cases, a repossession agent cannot legally take your vehicle if you are inside your house and object to the repossession. This is typically considered a breach of the peace, which is illegal during a vehicle repossession.  I also never give them permission to take the vehicle by signing it over to them. Before all happened I was talking to Toyota Financial Services. Under UCC 3 guideline, I sent in negotiable instruments/coupons to them in total XXXX. They are saying I am behind To REDEEM the Vehicle you must pay the following amounts directly to XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX (and if applicable, the amounts owed to third parties set forth below) at any time prior to the sale of the Vehicle.\nUnpaid Gross Balance under your contract XXXX XXXX (includes any accrued and unpaid finance charges)\nUnpaid Late Charges\nCosts and Expenses:\nRepossession CostsXXXX XXXX\nImpound Fees\t \nTOTAL AMOUNT DUE TO XXXX  TO \nREDEEM AS OF\XXXX XXXX \nPlus any additional expenses incurred and less any additional refunds received.\tTo REINSTATE your contract you must pay the following amounts directly to XXXX at XXXX XXXX XXXX, AZ XXXX on or beforeXXXX\n \nInstallment(s) Past Due\XXXX XXXX\nUnpaid Late Charges\t \nCosts and Expenses:\nRepossession CostsXXXX XXXXn \nPlus pay installments or expenses that become due or are incurred before you reinstate the contract.\nTo REDEEM the Vehicle you may ALSO be required to pay the following amounts directly to the third party repossession agent or auction location, as applicable. You can call XXXX XXXX XXXX XXXX for more information regarding the current location of the Vehicle and the agent/auction's contact information.\nVehicle Storage Fee at the daily rate of\tXXXX XXXX \nbeginning onXXXXOther:\t \tIf you REINSTATE your contract (see above), you may ALSO be required to pay the following amounts directly to the third party repossession agent or auction location, as applicable. You can call XXXX XXXX XXXX XXXX for more information regarding the current location of the Vehicle and the agent/auction's contact information.\nVehicle Storage Fee at the daily rate of\XXXX XXXX \nbeginning on\XXXXnIf they would except XXXX in negotiable instruments/coupons under UCC 3 guideline. It would I over payed them. XXXX  Forms of endorsement.\n(a) When presented by banks(1) For payment or exchange. The endorsement placed on a bearer security presented for payment or exchange by a bank should be in the following form:\n\nFor presentation to the Federal Reserve Bank of __________, Fiscal Agent of the United States, for redemption or in exchange for securities of a new issue, in accordance with written instructions submitted by __________. (Insert name of presenting bank)\n(2) For redemption at par. The endorsement placed on a bearer security presented for redemption at par in payment of Federal estate taxes should be in the following form:\n\nFor presentation to the Federal Reserve Bank of ________, Fiscal Agent of the United States, for redemption at par in payment of Federal estate taxes, in accordance with written instructions submitted by ________________. (Insert name of presenting bank)\n(b) For conversion to book-entry securities. The endorsement placed on a bearer security presented for conversion to a book-entry security shall be in the following form:\n\nFor presentation to the Federal Reserve Bank of _________, Fiscal Agent of the United States, for conversion to book-entry securities by _________. (Insert name of presenting bank)\n(c) When presented by Service Center Directors or District Directors, Internal Revenue Service. The endorsement placed on a bearer security by a Service Center Director or a District Director, Internal Revenue Service, should be in the following form:\n\nFor presentation to the Federal Reserve Bank of _______;, Fiscal Agent of the United States, for redemption, the proceeds to be credited to the account of the Service Center Director, Internal Revenue Service, at _____, for credit on the Federal _________ (Income, gifts, or other) taxes due from _________. (Name and address) \t \n31 CFR  328.6 - Requirements for endorsement.\nCFR\nprev XXXX XXXX XXXX Requirements for endorsement.\n(a) On bearer securities. The endorsement must be imprinted in the lefthand portion of the face of each security with the first line thereof parallel to the left edge of the security and in such manner as to be clearly legible and in such position that it will not obscure the serial number, series designation, or other identifying data, and cover the smallest possible portion of the text on the face of the security. The dimensions of the endorsement should be approximately 4 inches in width and 1 1/2 inches in height, and must be imprinted by stamp or plate of such character as will render the endorsement substantially ineradicable. The name of the Federal Reserve bank of the district must appear on the plate or stamp used for the imprinting of the endorsement, and presentation to the appropriate branch of the Federal Reserve bank named will be considered as presentation to the bank. When securities are to be presented to the Bureau of the Fiscal Service, the words United States Treasury should be used in lieu of the words Federal Reserve Bank of _______, Fiscal Agent of the United States. No subsequent endorsement will be recognized. If the form of endorsement on a security is different than that prescribed in 328.5, the provisions of 328.7 and 328.8 shall not apply to the security.\n\n(b) On coupons. Unmatured coupons attached to restrictively endorsed securities should be canceled by imprinting the prescribed endorsement in such manner that a substantial portion of the endorsement will appear on each such coupon. If any such coupons are missing, deduction of their face amount will be made in cases of redemption, and in cases of exchange, remittance equal to the face amount of the missing coupons must accompany the securities. All matured coupons, including coupons which will mature on or before the date of redemption or exchange (except as otherwise specifically provided in an announcement of an exchange offering), should be detached from securities upon which restrictive endorsements are to be imprinted. \n15 U.S. Code  1692f - Unfair practices\nU.S. Code\nNotes\nAuthorities (CFR)\nprev | next\nA debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:\n(1)The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.\n(2)The acceptance by a debt collector from any person of a check or other payment instrument postdated by more than five days unless such person is notified in writing of the debt collectors intent to deposit such check or instrument not more than ten nor less than three business days prior to such deposit.\n(3)The solicitation by a debt collector of any postdated check or other postdated payment instrument for the purpose of threatening or instituting criminal prosecution.\n(4)Depositing or threatening to deposit any postdated check or other postdated payment instrument prior to the date on such check or instrument.\n(5)Causing charges to be made to any person for communications by concealment of the true purpose of the communication. Such charges include, but are not limited to, collect telephone calls and telegram fees.\n(6)Taking or threatening to take any nonjudicial action to effect dispossession or disablement of property if\n(A)there is no present right to possession of the property claimed as collateral through an enforceable security interest;\n(B)there is no present intention to take possession of the property; or\n(C)the property is exempt by law from such dispossession or disablement.\n(7)Communicating with a consumer regarding a debt by post card.\n(8)Using any language or symbol, other than the debt collectors address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business."

Company response to consumer: Closed with explanation