Consumer complaint received 2024-11-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: MO

Complaint narrative:
I am petitioning once again for the crediting of {$2600.00} from XXXX XXXX XXXX and Barclaycard US to XXXX XXXX XXXX, since there is new information included. Barclaycard US is very deficient in resolving issues for their clients. They allowed XXXX XXXX XXXX to rebill an outstanding disputed charge on my card without my knowledge. 
I proved where the company had inappropriately billed me twice for {$2600.00}. The person at XXXX XXXX XXXX was supposed to get this credited, but left the company before this was completed. His name is XXXX XXXX. 
I had worked with XXXX XXXX to get my site up after the second time it was taken down. We agreed to {$2600.00} for " bandwidth '' issues ( I have proof of this ). 
The company double-billed me. XXXX was going to resolve but ended up leaving the company. I called one day to try again to resolve the situation, and someone answered as XXXX. I knew it wasn't him - mannerisms and voice tone were different. I asked to be transferred to Accounts Pay to retrieve my money that was double-billed. XXXX ( whom i find later is the XXXX ) answered and said, " Thank you XXXX ''. I told her that XXXX impersonated and said he was XXXX. She acted surprised but now I know they all just play games. I filed reports with the Federal Trade Commission - FTC # XXXX and FTC # XXXX and there are many other documents that back up my story. 
This was the second company with whom I had to dispute charges because XXXX XXXX XXXX are underhanded thieves posing as a website design company. THere were multiple disputes with XXXX XXXX. The only reason these were resolved is because XXXX XXXX - also no longer with the company stepped out of the storm to resolved the problems I had disputed. He also sent me info that XXXX was impersonating ex-employees. You will see this attached.

ANY company who does not see the unlawful, immoral, criminal activity in all this should NOT EVEN BE IN BUSINESS. Many laws are broken here - and yet I the consumer am still being help accountable for this money I DO NOT OWE. I have proven that we agreed upon {$2600.00} - and that this rebill was never authorized BarclaycardUS is a disgrace parading as a business and they are simply thieves trying to make the scapegoat for their ineptitude. They are criminally negligent in their dealings with consumers. They won't even own up to their mistakes- which are too many to recall here.

Instead, they sent my disputes to be resolved with the 4 credit bureaus. I locked my card before I realized what had happened and tore up the card - and still because XXXX XXXX XXXX had sold my information on the dark web - the card number was used to purchase some video thing - which I have no clue about. I disputed this charge but Barclaycard is holding me responsible for this charge also. They would not close the card for me when I asked after I realized I had been double or rebilled. 
Finally one of the reps- whom are all VERY BACKWARD because the company is also BACKWARD = finally closed the card and did a reissue. I have never activated this card and will NEVER USE IT. I see on reviews that Barclaycard treats their customers very poorly and is very inept. They are up to their eyebrows in inappropriate billings to customers who are supposed to pay for monies for which they are not responsible. 
Barclaycard has no record of when I locked the original card since was destroyed. Further on XX/XX/year>. I called and spoke with XXXX at Barclaycard customer service. I asked her about the dispute, and she said XXXX was unable to close it. I said that This is a blessing from XXXX, and told her to never close the dispute because I felt something shifty going on. ( But with Barclaycard you never receive a straight answer or the same answer twice in row. Barclaycard in their own way is as bad as XXXX XXXX XXXX. It is a no-win situation with both companies for consumers. Well, sure enough the XXXX crooked companies rebilled this without my consent and without talking to me. What kind of business does this kind of stuff? There is NO CONFUSION. I knew exactly what they were doing and I did NOT agree to pay {$5200.00}. I have proven this with the information that I have provided After I had petitioned previously for my money to be refunded, XXXX XXXX XXXX called me on XX/XX/year> at XXXXXXXX XXXX. My husband XXXX XXXX XXXX and myself were on the call with XXXX XXXX. XXXX XXXX said he knows that he double-billed me the {$2600.00} plus the accruing interest but he said he would NOT refund my money. How crazy and brazen is this? I would never want to do business with this very crooked company again. I believe that this company is not even located in the United States. The XXXX XXXX XXXX showing XXXX XXXX, CA, I believe to be a front company. They want to fleece the American public. The feeling I received from XXXX XXXX is that it is his RIGHT to do business in this fraudulent way and not correct the wrong. 
I reminded XXXX XXXX that XXXX XXXX impersonated the ex-employee XXXX XXXX to connive and defraud me of this money and that there are FTC reports noted above in this petition and this is a federal offense. XXXX XXXX said he knew that XXXX had done this and that XXXX XXXX was fired because of such = and that was supposed to satisfy me. Wrong! XXXX XXXX maintained that he will NOT refund this ill-begotten, fraudulently-obtained money, that Barclay assisted XXXX to steal from me.

I think this is OUTRAGEOUS, and only a corrupt company and people would allow this to go on. XXXX XXXX KNOWS THIS IS WRONG AND WILL NOT CORRECT IT or REFUND MY MONEY. We argued with XXXX XXXX, but he is intent is clear that he intended to defraud me of this money with the help of Barclaycard US.

THE CFPB is supposed to protect the American public against such shams and fraudulent acts as this. I beg you all to do the RIGHT and CONSCIENABLE thing and REFUND MY MONEY now of {$2600.00} so this can be cleared from my exemplary credit record FOREVER

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation