Consumer complaint received 2025-01-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Sent card you never applied for
Company: BARCLAYS BANK DELAWARE
State: NC

Complaint narrative:
Hello, Please consider this an official complaint against XXXX XXXX for the deceiving sales practices used by their representatives. My name is XXXX XXXX. I recently went on a vacation for my birthday to XXXX XXXX XXXX in XXXX, FL. This reservation was made using points from a contract my husband and I agreed to last year in Virginia. Upon arriving to the resort, my husband and I were invited to a presentation to which we agreed to attend. After attending we were presented with an upgrade/amendment. We were not told this was a new contract. We were not told this would require payment of additional maintenance fees on a monthly basis. I also agreed to sign up for a new Wyndham Rewards credit card which I was told was different than the one I already had. When I received the notification about my new credit card, I was in absolute shock when I realized it was the exact same credit card I already had. Why would anyone apply for a credit card that they already possess? It makes no sense. I even called the credit card customer service line to make sure there wasn't something I was missing here. The representative let me know the cards were exactly the same. No additional points are earned on purchases, no additional time with 0 % interest, nothing. It is literally the same card. Not to mention the additional hit to my credit score that was completely unwarranted. So I reach out to XXXX, who is the person who sold us the " amendment ''. His cell phone # is XXXX. XXXX reached out to me by phone on XX/XX/year> to let me know that he would cancel everything and that in 30 to 45 days everything would be canceled. I believe what prompted his call to me was my initial email to XXXX XXXX ( XXXX ) on XX/XX/year>. I have attached a screenshot of my email reply to XXXX to this message for your convenience. These communications were all had within the 10 day rescission period for the state of Florida. As time passed, I began feeling very anxious about all of this. So I reached out to XXXX again over text and he called me to reassure me that everything would be canceled. But when I called in to XXXX XXXX customer service, every representative has stated that we now have two contracts with two maintenance fee amounts with no indication of an upcoming cancellation. I continue to reach out to XXXX and XXXX hoping I can get actual proof of the cancellation XXXX verbally expressed by phone on XX/XX/year>. I have gotten no response from either XXXX or XXXX. I am attaching screenshots of the texts I have sent to XXXX. You can notice the tone in those text messages changing with time since I have not heard from him. To make matters worse, every time I call in to Wyndham Cares or the general customer service line, I am met with what I need to do but never an apology or a solution. At this point, I do not want to do any business with XXXX XXXX. I respectfully request to have all contracts between my husband and I and XXXX XXXX cancelled immediately. To ignore this request would be a serious violation of our rights as consumers. I can be reached at XXXX or via email at XXXX. 

Thank you for your time and attention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation