Consumer complaint received 2024-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
XX/XX/ Dear CFPB, This letter is my fifth formal request regarding the inaccurate information on my credit report for an auto loan account with XXXX XXXX XXXX ( account number ending in XXXX ). Equifax has now had over 145 days to investigate and correct these errors, yet the inaccuracies remain. This delay impacts my creditworthiness and suggests violations of federal consumer protection laws, specifically the Fair Credit Reporting Act ( FCRA ) and related U.S. Code sections.

Disputed Items and Errors : 1. Inconsistent Delinquency History : The reported payment history contains missing or inconsistent delinquency markers, such as the unexplained R marker in XX/XX/2XXXX This inconsistent information violates the FCRA 's requirement for accurate and fair reporting. 


2. Inaccurate Account Status Reporting : The account is marked as Involuntary Repossession without specific repossession dates or an updated balance, despite any payments made after XXXX XXXX This reporting contradicts the FCRAs standards for completeness.

3. Prolonged Delay in Compliance : Equifaxs delay in correcting these errors over the past 145 days suggests a disregard for federal reporting requirements, causing undue harm to me as a consumer. Equifaxs continued inaction violates multiple sections of the FCRA.

Potential U.S. Code Violations : 15 U.S. Code 1681e ( b ) Accuracy of Reported Information : Under this section, Equifax is required to follow reasonable procedures to ensure the accuracy of information in consumer reports. The multiple inaccuracies and inconsistent reporting patterns suggest a failure to uphold this obligation. 

15 U.S. Code 1681i ( a ) ( 1 ) Requirement to Reinvestigate Disputed Information : This section requires credit reporting agencies to conduct a timely and reasonable reinvestigation of disputed information. The 145-day delay in correcting this account violates this statutory requirement.

15 U.S. Code 1681c ( a ) ( 4 ) Obsolescence and Accurate Reporting : This section mandates that information should be accurate and up-to-date. Missing dates, unexplained delinquency markers, and inconsistent balance information suggest a failure to comply with accurate reporting standards. 


It appears Equifax does not feel obligated to adhere to FCRA regulations, which mandate timely, complete, and accurate reporting. Additionally, the Consumer Financial Protection Bureau ( CFPB ) has not enforced these standards, leaving consumers like myself to suffer prolonged harm from unresolved credit report errors. 

I am therefore demanding that Equifax : Conduct an immediate, thorough investigation to verify each element of this account with XXXX XXXX XXXX. 

Remove all inaccurate information regarding this account. 

Provide written confirmation of the corrections once completed. 


Thank you for your attention to this matter. I expect a prompt response outlining the actions taken to resolve these inaccuracies. Please keep me informed throughout the investigation and confirm any updates made to my credit file. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation