Consumer complaint received 2025-07-09 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: NEXA Mortgage, LLC
State: AR

Complaint narrative:
CONSUMER FINANCIAL PROTECTION BUREAU COMPLAINT SUBMISSION COMPLAINANT INFORMATION : Name : XXXX XXXX Email : XXXX COMPANY INFORMATION : Company Name : NEXA Mortgage , LLC XXXX XXXX XXXX XXXXXXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Loan Officer : XXXX XXXX XXXX ( XXXX : XXXX ) Email : XXXX Phone : ( XXXX ) XXXX LOAN INFORMATION : Loan Type : VA Cash-Out Refinance Loan Amount : {$120000.00} Property Value : {$150000.00} File Number : XXXX Application Date : XX/XX/year> Withdrawal Date : XX/XX/year> PROTECTED STATUS : XXXX XXXX XXXX XXXX XXXX XXXX Veteran with XXXX XXXX XXXX XXXX Multiple Protected Class Status under Fair Housing Act and ECOA I. SUMMARY OF VIOLATIONS NEXA Mortgage engaged in a systematic pattern of federal law violations including TRID non-compliance, ECOA discrimination, professional negligence, and retaliatory conduct against a XXXX XXXX XXXX XXXX XXXX XXXX  veteran. The violations demonstrate willful noncompliance with consumer protection laws and discriminatory treatment of a multiple-protected class member.

II. CHRONOLOGICAL VIOLATIONS A. VA FUNDING FEE DISCRIMINATION ( 38 CFR 36.4313 ) Despite providing clear documentation of my XXXX XXXX XXXX XXXX XXXX XXXXXXXX status with XXXX  on XX/XX/year>, NEXA Mortgage : Charged a {$2500.00} VA funding fee on the XX/XX/year> fee worksheet Increased the fee to {$3900.00} on the XX/XX/year> Loan Estimate Failed to remove the fee until multiple objections Demonstrated willful ignorance of VA exemption requirements Violated 38 CFR 36.4313 ( e ) which prohibits charging exempt veterans B. TRID VIOLATIONS ( 12 CFR 1026.19 ) 1. Fee Misrepresentation : Disclosed {$3100.00} as " 2.607 % of Loan Amount ( Points ) '' on Loan Estimate Improperly combined operational fees with discount points Underwriting fee ( {$1300.00} ) + Processing fee ( {$990.00} ) mislabeled as points Violated VA 1 % origination cap ( 38 CFR 36.4313 ( d ) ( 2 ) ) Zero-tolerance violation requiring mandatory cure 2. Mathematical Discrepancies : Unexplained {$110.00} discrepancy in fee calculations Inconsistent loan amounts between documents Cash-out reduction of {$8700.00} beyond VA fee removal C. ECOA VIOLATIONS ( 15 U.S.C. 1691 ) 1. Closest Living Relative Request : XX/XX/year> : Processor requested " closest living relative '' information No legitimate underwriting purpose disclosed Discriminatory treatment based on protected status 2. Spousal Information Discrimination : XX/XX/year> : Processor requested spouse name/email for " title work '' No legal basis provided for spousal information requirement Violated 12 CFR 1002.5 ( c ) prohibition on spousal data requests Potential marital status discrimination D. COMPLIANCE DEPARTMENT OBSTRUCTION When I attempted to contact NEXA Mortgage 's compliance department to report violations : Company refused to provide compliance contact information with major resistance Demonstrated willful avoidance of regulatory oversight Violated CFPB guidance requiring reasonable access to compliance departments Enhanced discriminatory treatment of XXXX veteran seeking help E. RETALIATORY ADVERSE ACTION NOTICE ( 12 CFR 1002.9 ) After I withdrew my application on XX/XX/year> citing " multiple TRID violations '' : NEXA issued Notice of Action with denial reason codes ( A-F ) Violated 12 CFR 1002.9 ( b ) prohibition on adverse action notices for withdrawn applications Timing suggests retaliation for raising compliance concerns Created false record suggesting borrower deficiencies F. PROFESSIONAL NEGLIGENCE AND PATTERN VIOLATIONS 1. VA Entitlement Assessment Failure : Failed to properly assess VA entitlement requirements upfront Only discovered " entitlement issues '' after weeks of processing Demonstrated lack of professional competence in VA lending 2. Willful Continuation After Notice : Continued TRID violations after receiving specific objections Partial correction ( VA fee ) while maintaining other violations Pattern of selective compliance demonstrating bad faith III. LEGAL VIOLATIONS AND CITATIONS A. TRUTH IN LENDING ACT ( TILA ) - 15 U.S.C. 1601 et seq.

12 CFR 1026.19 ( e ) - ( f ) : Accurate disclosure requirements 12 CFR 1026.37 : Loan Estimate accuracy standards 12 CFR 1026.19 ( f ) ( 2 ) ( iii ) : Zero-tolerance fee cure requirements B. REAL ESTATE SETTLEMENT PROCEDURES ACT ( RESPA ) - 12 U.S.C. 2601 et seq.

12 CFR 1026.19 : Integrated disclosure requirements Fee misrepresentation and lack of transparency C. EQUAL CREDIT OPPORTUNITY ACT ( ECOA ) - 15 U.S.C. 1691 et seq.

12 CFR 1002.5 ( c ) : Spousal information restrictions 12 CFR 1002.9 ( b ) : Adverse action notice requirements 12 CFR 1002.4 : Discrimination prohibition D. VA REGULATIONS - 38 CFR 36.4313 Funding fee exemption requirements 1 % origination fee cap violations E. UNFAIR, DECEPTIVE, OR ABUSIVE ACTS OR PRACTICES ( UDAAP ) - 12 U.S.C. 5531 Pattern of deceptive fee practices Discriminatory treatment of protected veteran IV. DISCRIMINATORY IMPACT As a XXXX XXXX XXXX XXXX XXXX XXXX veteran, I represent the intersection of multiple protected classes : Race ( XXXX XXXX ) - Fair Housing Act protection Gender ( XXXX  ) - ECOA protection XXXX ( XXXX XXXX XXXX XXXX XXXX  ) - ADA and Fair Housing Act protection Veteran Status - SCRA and VA regulations protection The pattern of violations demonstrates enhanced discriminatory impact : Denial of veteran-specific benefits ( VA funding fee exemption ) Excessive scrutiny and information requests Professional incompetence in handling veteran loans Retaliatory conduct after raising compliance concerns V. FINANCIAL HARM AND DAMAGES A. Mandatory Fee Cure : {$5200.00} VA funding fee overcharge : {$3900.00} VA 1 % cap violation : {$1100.00} Mathematical discrepancy : {$110.00} B. Lost Opportunity Damages : {$8700.00} Reduction in cash-out proceeds beyond fee corrections Delayed access to home improvement funds Investment opportunity losses C. Actual Damages : Credit inquiry impact on credit profile Time and resources spent on loan process Emotional distress from discriminatory treatment VI. REQUESTED RELIEF A. Immediate Actions : Full investigation of NEXA Mortgage 's lending practices Mandatory fee cure reimbursement : {$5200.00} Correction of credit reporting and adverse action records Pattern practice investigation for similar violations B. Long-term Relief : Enhanced compliance monitoring of NEXA Mortgage Mandatory discrimination and fair lending training Civil money penalties for systematic violations Consumer restitution fund for affected borrowers

Company response to consumer: Closed with explanation