Consumer complaint received 2016-08-02 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
XXXX XXXX v.Ocwen, loan # XXXX for : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX. I would like to file a complaint vs my current loan processor ( ocwen ) for failing to adhere to terms of settlement rendered offering me mortgage assitanc., I lost my job with an insurance co. that went under. I fell behind on house payments and asked my co. then ( Litton ) to help me the house was XXXX under water already. I started working and tried to present requests for help to Litton.It was run around and they raised my pmnt even higher, and filed a foreclosure. They did not offer me due process, even as I showed ability to pay. I now own my own business XXXX. I am a XXXX in my field and now require the help of one ... you folks. Back in XXXX and XXXX when served papers for foreclosure and not a clue how to defend myself ... I hired an attorney for over {$3000.00} ( money which could have gone to late payments had Litton offered help, and not try to take my home unjustly ) in the end the attorney got paid, nothing got done and he flat out told me I needed to short sale. In despair, but trusting his " advice '', we contacted a realtor to list the home and begin the short sale process. Then I was informed that I was responsible for realtor fees and also the credit line on the home even after the short sale. I go back to my " attorney '' and he informed that " Oh yeah ... maybe you should just file chapter XXXX and give up the property '' I had over XXXX credit score when this all took place. Today this continues to be the only black mark. They ( Ocwen & Litton ) have destroyed my life. I take responsibility for getting fired from a failing co. which went under, but they need to take responsibility for failing to work with me in good faith. Under the worry of having the XXXX show up at our door, asking to vacate ... my wife and I moved out in XXXX and rented a place in the same community. We were model tenants for 4 years and paid a $ 1300 monthly rent, not only on time, but early every month. We have been just as responsible we our other obligations during and since. We even kept insuring the home out of our pocket for the time we already served with foreclosure until we vacated. We did so in good faith as opposed to having them put a forced placed policy. I had hopes of coming to terms with Litton and saving our home. My wife did I, did not buy with 0 % either, we gave XXXX of our money on this property. We were also done an injustice by being locked into a 3 year non-refinance clause at initial purchase. We were not told that until we were at closing table. That came to play a big role later in us not being able to refi prior to falling behind with Litton ( who then sold the loan to Ocwen ) After I finalized my bankruptcy and was cleared of all debt related to this house, I could not understand why they had not foreclosed on it. When I contacted Ocwen to deed it back to them, their letter also offered the option to now modify ... even after my bankruptcy. I had also received a small settlement as part of the wrong doing by Ocwen. The property sat empty and in limbo for 4 years. I have since moved back in an attempt to modify it under the new govt programs and to stop the liens from piling. The home was hit with city liens for being overrun while under the care custody and control of Ocwen. It became run down as a result, needs investment to bring back and still has liens. Ocwen is now cheating me again. They have denied my application for debt reduction and do not give me reasons or how to re-apply. They also put me under a very short to reply or the offer expires. What they offer me is to pay for a home I can never own nor sell. They are still trying to put all the financial loss on me. They are simply complying by taking my application, but no effort in good faith. thanks

Company response to consumer: Closed with explanation