Consumer complaint received 2024-12-21 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Resurgent Capital Services L.P.
State: TX

Complaint narrative:
To Whom It May Concern, This formal complaint is regarding inaccurate and derogatory information reported on my credit file by RESURGENT/LVNV FUNDING. This misinformation, which appears on my credit reports from multiple agencies, violates numerous federal laws, industry standards, and state-level consumer protection regulations. I am requesting immediate investigation, removal of the inaccuracies, and confirmation of compliance with federal law across all credit reporting agencies, both primary and secondary. 

Details of the Disputed Information Account Name : RESURGENT/LVNV FUNDING Account Number : XXXX Agencies Reporting the Error : o Primary Bureaus : XXXX, XXXX, XXXX XXXX XXXX Bureaus : XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, and any other relevant credit reporting agencies. 
Nature of the Error : [ Describe the error, e.g., " This account is inaccurately reported as delinquent, despite being paid in full on [ date ]. The furnisher has failed to validate this data under the law. '' ] Violations of Federal Laws 1. Fair Credit Reporting Act ( FCRA ) o 15 U.S.C. 1681e ( b ) : Credit reporting agencies must follow reasonable procedures to ensure the maximum possible accuracy of consumer reports. The continued publication of this inaccurate information violates this section.

o 15 U.S.C. 1681i ( a ) : The CRAs have failed to properly investigate and correct this error within the required 30 days, as required by federal law.

o 15 U.S.C. 1681i ( a ) ( 5 ) : Any unverifiable information must be deleted or corrected immediately. The CRAs have violated this by retaining unverifiable data.

o 15 U.S.C. 1681s-2 ( a ) : The furnisher has failed to ensure that the information they report is accurate, as required by this section.

o 15 U.S.C. 1681s-2 ( b ) : The furnisher did not conduct a reasonable reinvestigation after I disputed this account.

o 15 U.S.C. 1681c ( a ) : Obsolete information ( e.g., older than seven years for derogatory marks ) remains on my credit report in violation of federal law.

2. Fair Debt Collection Practices Act ( FDCPA ) o 15 U.S.C. 1692e : Reporting false and misleading information about a debt constitutes a violation of this section.

o 15 U.S.C. 1692f : Reporting inaccurate derogatory marks constitutes an unfair practice.

3. Metro 2 Reporting Standards o The inaccurate data fails to meet Metro 2 guidelines, which set the industry standard for accurate and consistent credit reporting.

4. FACTA ( Fair and Accurate Credit Transactions Act ) o Under this law, the CRAs and furnishers are required to address inaccuracies related to identity theft and other reporting errors promptly.

Impact of These Violations The inaccurate reporting has caused significant harm, including : Increased interest rates and denial of credit applications.

Damage to my financial reputation, preventing me from securing favorable financial terms.

Increased vulnerability to identity theft due to incorrect data being shared across multiple agencies.

________________________________________ Relief Requested I respectfully request the CFPB to take the following actions : 1. Investigate and Enforce Compliance : o Require [ Creditor/Furnisher Name ] to verify the accuracy of the information reported to all primary and secondary credit reporting agencies.

o Enforce compliance with all federal laws, including FCRA, FDCPA, and FACTA, as well as XXXX XXXX  reporting standards.

2. Remove Inaccurate Data Across All Agencies : o Mandate the removal of this inaccurate information from all credit reporting agencies, including but not limited to : XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX, and XXXX. 
XXXX. Correct and Notify Affected Parties : o Require the CRAs to notify all entities that accessed my credit file in the last six months of the corrected information.

4. Statutory Damages : o Assess penalties for willful violations under 15 U.S.C. 1681n and negligent violations under 15 U.S.C. 1681o.

5. Confirm Updates in Writing : o Provide me with confirmation of the removals and corrections, along with updated credit reports from all agencies, at no cost to me. 

Conclusion The actions of the furnisher and the credit reporting agencies constitute clear violations of federal and state laws, causing me ongoing harm. I request the CFPB 's assistance to ensure my rights are upheld and to prevent further damage to my financial reputation. If this matter is not resolved promptly, I reserve the right to pursue additional legal remedies. 
Thank you for your attention to this matter. I look forward to your prompt response. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation