Consumer complaint received 2023-09-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: Rocket Mortgage, LLC
State: FL

Complaint narrative:
I was contacted by rocket mortgage several times in a week about getting a property mortgage after finding out that I had a mortgage with XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX Florida in the name XXXX XXXX XXXX, in which I could not find the loan information after being told it was purchased by somebody using my name and altered driving records in attempt to steal my drivers license and use my identity to cover it up, also is using XXXX XXXX  and Account after hacking my email, the mortgage was not found, and it could not be located. In speculation The mortgage was being transferred to rocket mortgage from XXXX XXXX, mortgage Lender was adamant forceful in proceeding to get me to allow her to run my credit. I told her that I had to unlock it in order to except the inquiry. She proceeded to do it anyway, and told me that I was denied, and there was nothing she could do to help me. I called later that evening and spoke with the manager. The manager of Customer Relations told me that she had been speaking with someone right after me the voice changed, and she was no longer speaking with me I found out that the loan was being put in someone elses name and information not my own. I was told to report this to law-enforcement as mortgage fraud, and im filing a complaint to get to the bottom of this it was also another mortgage inquiry that was sent today XX/XX/XXXX that I do not except, on my XXXX  application and Im not able to do so until I speak with my realtor, who also knows whats going on. I am disputing it with a Credit bureaus, and I will attempt to reapply through my personal mortgage lender. I will also follow up with the senior advisor of XXXX XXXX about this matter. I do believe that this is related to the mortgage. I was told that I had with XXXX XXXX which was a HELOC of equity in which my father was allowing me to take out prior to his divorce and put under our family trust property XXXX XXXX XXXX, XXXX and our family trust, it looks like somebody attempted to do this and took advantage leaving me helpless in all afforts to protect our family assets, and his immediate children as the beneficiaries of the trust, what they were attempting to do now is change the situation by purchasing another property, making sure that I am denied to purchase the loan and attacked my credit score with other various loans and inquiries so that I couldnt get approved for the loan as I attempted to purchase as a new home as well. I believe this is related to my emails being hacked into early XX/XX/2023 and all the information about the HELOC and the property equity that was being transferred to me as a trustee/successor was in my emails that were hacked prior to contacting My dad who sent me all the information early XXXX to take over his mortgage payment to get his loan fixed so he could purchase another property here and come to live retirement soon in Florida. I was told that there was a lady name XXXX, who was contacting my father, harassing him about the sale of his home. My dad is a veteran of the United States military and he has a VA mortgage located at XXXX XXXX XXXX XXXX il XXXX. I was attempting now to purchase his property and take over the home the mortgage prior to the sale of the home. I was told by law-enforcement that there is a third-party involved. I will be seeking legal counsel. I also spoke with the realtor and gave her my dads address and she said is that your dads house as if she knew what was going on already.

Company response to consumer: Closed with explanation