Consumer complaint received 2025-01-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
[ XXXX XXXX ] [ XXXX XXXX XXXX XXXX,XX/XX/XXXXXXXX ] [ XXXX, Ga, XXXX ] [ XXXX ] XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Experian XXXX XXXX XXXX XXXX, TX XXXX Subject : Pre-Arbitration Demand Letter for Willful Noncompliance, Misuse of Dispute Platforms, Mishandling of Credit File, and Resulting Harm To Whom It May Concern, This letter serves as a formal pre-arbitration demand addressing the repeated and egregious acts of noncompliance, misuse of dispute platforms, and mishandling of my credit file by XXXX, XXXX, and Experian. These acts have caused significant harm to my financial stability, professional life, and personal well-being, and they constitute violations of the Fair Credit Reporting Act ( FCRA ), the False Claims Act, and other federal and state laws. 

On XX/XX/XXXX, I received two additional correspondences from XXXX, both dated XX/XX/XXXX. These documents highlight and confirm XXXX ongoing and willful failure to comply with federally mandated procedures. Below are the specific instances of your noncompliance : 1. XXXX XXXX and Department of Education ( DOE ) Student Loans XXXX has repeatedly breached the False Claims Act by falsely verifying disputed, fraudulent, and erroneous tradelines for XXXX XXXX and two DOE student loans, despite my complaints filed with the CFPB and other agencies over the past XXXX months. 
The XXXX XXXX tradeline was ultimately removed from my XXXX report following my extensive complaints to regulatory agencies, which demonstrates XXXX initial failure to conduct a proper investigation. 
The DOE student loans, which have exceeded the seven-year reporting limit and were part of litigation, remain inaccurately reported by XXXX as XXXX but 180+ days late, even though they are marked as 100 % paid off. Notably, these loans have been appropriately removed by the other credit bureaus. 

2. Experians Restrictions and Mishandling of Disputes Experian has restricted my ability to dispute errors online, effectively denying me a critical tool to resolve issues with my credit file. 
Instead, Experian has initiated unauthorized disputes without providing the required verification documentation or meaningful responses. This practice is a clear deviation from mandated procedures and denies me due process in resolving disputes. 

XXXX. XXXX XXXX XXXX XXXX Experian has reported a collection tradeline from XXXX XXXX XXXX alleging a debt with XX/XX/XXXX. This tradeline is both abusive and false, claiming that I have been past due since XX/XX/XXXX for an account that I have never held. 
The alleged debt is unfounded, as XXXX and I had a verbal agreement, supported by evidence, confirming the return of all equipment and the negation of any outstanding balance. XXXX XXXX XXXX has never contacted me to validate this debt. 

4. XXXX and Experians Failure to Provide Human Responses Both XXXX and Experian have responded to my complaints with nothing but generic, automated replies. These responses fail to address the substance of my disputes or provide the verification documentation required by law. 
This blatant disregard for my requests for human responses demonstrates willful negligence and malicious intent. 

Resulting Harm The actions of XXXX, XXXX, and Experian have caused significant harm, including but not limited to : 1. Emotional Distress and Reputational Damage : Your failures have caused ongoing instability in my personal and professional life. 
2. Financial Harm : I have been on leave from my job at XXXX for over a year, significantly impacting my income. Your actions have compounded this instability by preventing me from securing credit and financial opportunities. 
3. Time and Resources Wasted : Over the past four months, I have spent an average of 8 hours a day, 7 days a week, researching and filing disputes and complaints. This represents over 960 hours of uncompensated time dedicated solely to countering your egregious mishandling of my credit file. 

Demand for Compensation In light of the above, I demand the following : XXXX. Immediate Corrections : Remove all inaccurate and unverifiable tradelines from my credit file, including but not limited to the XXXX XXXX, DOE XXXX loans, and XXXX XXXX XXXX tradelines. 
2. Verification Documentation : Provide all supporting documentation used to verify the disputed items, as required under 15 U.S.C. 1681i.

3. Compensation for Harm : Compensation for 960 hours of lost time, calculated based on a reasonable hourly rate of $ XXXX, totaling {$24000.00}. 
Compensation for emotional distress, reputational damage, and financial harm caused by your willful noncompliance. 
4. Changes to Procedures : Commit to ensuring proper investigation and compliance with federally mandated procedures to prevent future harm to me or other consumers. 

If my demands are not fully met within 15 days of receipt of this letter, I will initiate arbitration proceedings under the terms of your agreements and pursue all legal remedies available, including statutory and punitive damages, as well as attorneys fees. 

I urge you to treat this matter with the seriousness it deserves and to take immediate corrective action to resolve these violations. 

Sincerely, [ XXXX A XXXX ] [ XXXX ] [ XXXX ] CC : [ all relevant documentation, including CFPB complaints, prior correspondence, and supporting evidence. ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation