Consumer complaint received 2025-01-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
Wells Fargo was the bank involved. On XX/XX/XXXX or terabouts I responded to a loan ad that was on my XXXX account for a consolidation loan I was seeking to pay off a number of bills and loans I had outstanding and to get to get things back in order. I had fallen behind following my husband 's death, suffered a loss of XXXX of our income, and after moths of maxing out credit. I had been a victim of multiple breach activities starting in XXXX  when my personal information was part of XXXX XXXX XXXX breaches. These released personal indentafiable information. Following this I began receiving massive amounts of spam ads and calls.I believe that is how the multitude of ads began on XXXX of which I responded to fir a consolidation loan from a lender called XXXX XXXX. It asserted a loan package that would cover debts and was easy to apply for. There was an application I needed to fill out and complete for them. I did so. It asked for all my personal information and identify specific debts to be covered. Then shortly after I received an approval text and from there this nightmare began. I have the texts ams evidence. The phone numbers involved and what I was instructed to do.I did what was requested including paying a premium for loan insurance at a local XXXX XXXX XXXX. I didn't question this as they advised me and texted me how to pay it. Once done it would be refunded back and the loan direct deposited to my aount.I did as it directed me. I paid {$450.00} to XXXX XXXX XXXX. The ones they gave me and their ID numbers. I gave that to " XXXX XXXX  '' They then told me there was a problem with the ID numbers and needed to go back to do this on a XXXX XXXX XXXX to the account they texted to me but now had to cover {$530.00} dollars of insurance premium. While doing that My phone died. When it got recharged I discovered a new text this one threatening me.once they were told my phone died and had to be recharged she released me. In a few hours Wells Fargo texted me to call security. y the time I reached back out on the XXXX to the bank they were gone. I called the next morning and spoke to a banker at the online department. They advised me there was an issue. I pulled up my account and found 3 deposits of {$150.00} each on unidentifiable checks issued to " XXXX XXXX " that had no account number or routing number on them. Signed by XXXX and fraudulently scanned into my account. As well there was an immediate credit of {$480.00} from a disputed transaction I also had not undertaken. The disputed item was my car payment I had made earlier in XXXX. and I had not attempted to dispute the items involved. The dispute and the fraudulent checks were done from a computer. I only had a mobile phone as my computer desk top was not working and I was with my family at home for a XXXX gathering on the XXXX. When I finally found what was going on I called the bank and the police. I filed a police report but they did not pursue it due to manpower issues. The bank shut down all withdrawals and deposits as well as the debit card. They told me to go to the branch and I did, took copies of my screen shots on the account and showed XXXX XXXX the fraud items, asked him to have the bank confirm the IP Address of the transactions. Showed him on my phone.the texts and played a voice mail left when my phone had died this woman left. Asked the bank to help. I told him I was responsible for my own naivety and would be accountable for my actions but expected the bank to identify where this came from.and why a mobile deposit would be allowed without a identity account and routing number. I am out now over {$1000.00}. XXXX XXXX XXXX breach started all these spams and scammers to operate. I errored in trusting an ad, and I hold the bank responsible for processes that would allow unidentifieable deposits to be made to begin with. The police apparently felt this was too small to worry about. For one frustrated lost recent widow who was already broken it added injury to insult. And I take this seriously and with trepidation. Please help me find these crooks so they can not do this to anyone else.and XXXX XXXX for their failure to assist.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation