Consumer complaint received 2024-04-18 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: SYNCHRONY FINANCIAL
State: NJ

Complaint narrative:
Synchrony XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Dear sir, I have checked the review of your employee XXXX XXXX whose office is either XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  . You have indicated in this review, that I have requested the re-issue of reward certificates in issue, which ending numbers are XXXX and XXXX. I have both unusable certificates with me, and I request your company to make them usable and can use for the purchase. If your company employee insists that I have had used them and taken them by the casher ( s ), and still I insist I have them, this employee should make these unusable certificates ending XXXX and XXXX just usable from your transaction terminal side along with other unusable certificates in dispute, with which XXXX more certificates were not usable today. 
Now, I have these ending numbers certificates. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Since XXXX is considered re-issued certificate of XXXX and XXXX, your side does not have to activate ; therefore, I request you will re-activate all these ending number certificates, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX. I insist to re-activate all these XXXX {$10.00} reward certificates, which I have with me. I insist that I have not be able to use

them, casher returned them, and I paid by your company credit card. Also, I want to complain to this office itself, since I am not sure how many employees of this office has. I believe your employee breached my personal data by
uploading XXXX bills to CFPB without my consent. As I insist that I have all original certificates, this employee does not have the right to accuse me ; therefore, he does not have right to upload my bills as if he has some kind of authority to be able to upload in public. If your company do not consider this is not privacy breach, I request proper explanation. Also, the reward certificates, which were sent to me recently, were not applicable. So, please make them usable from your side.

And your company sent me a letter regarding the rate from the office addressed XXXX XXXX XXXX, XXXX, PA XXXX. Since I believe these documents should be sent from the headquarters from CT, I want to take cautious and report this document too. Previously, I reported that my reward certificates were disappeared ; therefore, I do not rely on this web account. So, I will continue to use paper bill. If the situation of identity theft has not occurred, I prefer to close this credit card account.

Also, I request the explanation on which matter I have consented. I never consented to receive account communications in electronic form. I request to show and prove my consent legally.

Finally, I expect your company re-activate XXXX reward certificates totaling {$70.00}. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation