Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
Dear Sir/Madam, I am writing to formally file a complaint regarding Experians handling of a recent credit dispute I submitted. Based on their response, it is apparent that Experian has violated federal laws under the Fair Credit Reporting Act ( FCRA ) and possibly other consumer protection statutes by failing to conduct a reasonable investigation as required under these laws. This failure has caused significant distress and harm to my financial standing. 
Background of the Issue On [ XX/XX/XXXX and XX/XX/XXXX ], I submitted a dispute to Experian regarding an account/debt that I believe is inaccurately listed on my credit report. Pursuant to the FCRA ( 15 U.S.C. 1681i ), Experian is legally obligated to : 1. Conduct a reasonable re-investigation of the disputed information.


2. Notify the data furnisher of the dispute. 3. Update or delete inaccurate, incomplete, or unverifiable information within 30 days. Instead of conduct
ing a legitimate investigation, Experian merely responded by stating that the debt was validated without providing any evidence of a proper investigation. Furthermore, Experian failed to : Provide me with any documentation or proof substantiating the validation of the debt. 
Address specific inaccuracies I outlined in my dispute.

Verify the information with the furnisher in a transparent and thorough manner.

Federal Laws Violated Experians actions ( or lack thereof ) appear to violate the following provisions of the Fair Credit Reporting Act ( FCRA ) : 1. 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Obligation to conduct a reasonable re-investigation of disputed information.

2. 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : requirement to delete or modify information that can not be verified as accurate.

3. 15 U.S.C. 1681s-2 ( b ) : Furnishers responsibility to conduct an investigation upon receiving a dispute notification, which Experian failed to ensure.

Additionally, Experians failure to provide transparency and engage in proper investigative procedures may constitute deceptive or unfair practices under the Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically under sections prohibiting Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ).

Impact on Me Experians actions have had a detrimental impact on my credit report and financial standing. This unresolved and potentially inaccurate debt continues to harm my credit score, limiting my ability to secure credit, housing, and other necessities. The failure to conduct a reasonable investigation denies me my rights as a consumer and undermines the integrity of the credit reporting system.

Request for Action I respectfully request that the CFPB : 1. Investigate Experians practices in handling consumer disputes, particularly in cases where they fail to conduct proper investigations.

2. Require Experian to provide documentation and evidence to support their claim that the debt was validated.

3. Enforce compliance with the FCRA and take appropriate action against Experian for failing to fulfill their legal obligations.

4. Ensure that any inaccurate, incomplete, or unverifiable information is promptly corrected or removed from my credit report. 
The following accounts were disputed : Last reported : XX/XX/XXXX {$890.00} Open balance XXXX XXXX Original creditor Last reported XX/XX/XXXX {$610.00} Open balance XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Last reported XX/XX/XXXX {$4000.00} XXXX Last reported XX/XX/XXXX {$990.00} Reported balance XXXX XXXX  Last reported XX/XX/XXXX {$25000.00} Thank you for your attention to this matter. I trust that the CFPB will take appropriate steps to address this issue and protect consumers like myself from unfair and unlawful practices by credit reporting agencies. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation