Consumer complaint received 2026-04-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Sequium Asset Solutions, LLC
State: CO

Complaint narrative:
Complaint Against : Sequium Asset Solutions Product : Debt Collection Issue : Incorrect balance / Improper credit reporting Complaint Description : I am submitting this complaint regarding inaccurate credit reporting and failure to respond to a disputed debt. The account at issue relates to a XXXX account currently being reported by Sequium Asset Solutions under Reference No. XXXX, with a reported balance of {$1700.00}. I dispute the accuracy of this balance. Multiple devices associated with the account, including an XXXX, were returned to XXXX, with the most recent return occurring in or around XX/XX/year>. The current balance does not reflect appropriate credits for the returned equipment and is therefore inaccurate. Prior to filing this complaint, I made multiple good-faith attempts to resolve this matter directly with Sequium Asset Solutions . I sent written correspondence disputing the balance, explaining the returned devices, and offering a reasonable settlement based on my financial circumstances. I did not receive any response to my communications. Despite being placed on notice of the dispute, Sequium Asset Solutions proceeded to report this account to my credit report without addressing the inaccuracies or responding to my dispute. This conduct raises concerns under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, as the account is being reported with an inaccurate balance and without proper investigation after notice of dispute. At this time, I do not have documentation in my possession confirming the returned devices ; however, such records should be available to XXXX and/or Sequium Asset Solutions. The responsibility to verify accurate reporting lies with the furnisher. Requested Resolution : I am requesting that : The account be fully investigated for accuracy ; The balance be corrected to reflect proper credits for returned devices ; or The tradeline be deleted entirely if the information can not be properly verified ; Written confirmation be provided regarding the outcome of this investigation. Attachments : Copies of my prior emails disputing the account and attempting settlement. XX/XX/XXXX at XXXXXXXX XXXX Dear Customer Support, Good afternoon. I am writing regarding the above-referenced account and your recent settlement offer. At the outset, I must reiterate that the balance appears inaccurate. The XXXX associated with this account was returned approximately XXXX months ago and should have been credited accordingly. Additionally, I previously notified XXXX of billing discrepancies on multiple occasions, which remain unresolved. As such, the current total due is disputed in part. Notwithstanding the above, and in an effort to resolve this matter without further delay, I am prepared to offer a one-time payment of {$630.00} as a full and final settlement of this account. This offer reflects my current financial circumstances and is the maximum amount I can reasonably contribute at this time, particularly while maintaining ongoing monthly obligations of approximately {$400.00} with XXXX XXXX It is not feasible for me to meet the proposed settlement amount of {$960.00}. Please understand that this is a good faith, limited-time offer to resolve this account. If accepted, I require written confirmation that : The account will be settled in full for the agreed amount ; Any remaining balance will be waived ; The account will be reported to all credit reporting agencies as paid in full or settled in full ; No further collection activity will occur. If this offer is not accepted, I will be unable to make any payment at this time and will need to revisit the matter at a later date. I am hopeful we can reach a resolution promptly. Please confirm whether this offer is acceptable. Kind regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, CO XXXX ( XXXX ) XXXX. XX/XX/year> at XXXXXXXX XXXX. Good afternoon. I write to follow up on my prior correspondence regarding the above-referenced account. To date, I have not received any response to my settlement offer or to the issues previously raised. Please be advised that I am formally disputing the accuracy of the balance. The device associated with this account was returned approximately XXXX months ago and does not appear to have been properly credited. Additionally, I previously notified XXXX of billing discrepancies on multiple occasions, which remain unresolved. In light of the above, I request that you provide validation of the debt, including : An itemized accounting of the balance ; Documentation reflecting application ( or lack thereof ) of the returned device credit ; Any records supporting the amount currently being claimed as due. Pending your response, please note that under the Fair Debt Collection Practices Act, collection activity on disputed amounts should be suspended until proper validation is provided. Notwithstanding this dispute, and in an effort to resolve this matter efficiently, my prior good faith settlement offer of {$630.00} remains open for a limited time. This is the maximum amount I am able to pay given my current financial circumstances. If your office is willing to accept this offer, please provide written confirmation that : The account will be considered paid in full or settled in full ; Any remaining balance will be waived ; The account will be reported accordingly to all credit reporting agencies ; No further collection activity will occur. If I do not receive a response within 7 days, I will assume that the offer has been declined and will consider additional options available to me to address this matter. I look forward to your prompt response. Kind regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, CO XXXX ( XXXX ) XXXX ( XXXX ) XXXX XX/XX/year> XXXXXXXX XXXX Dear Sequium Customer Support, Good afternoon. I am writing to follow up on my prior correspondence regarding the above-referenced account. To date, I have not received any response. As previously stated, I am disputing the accuracy of the balance due to the returned device not being credited and prior billing discrepancies that were communicated to XXXX. I also requested validation of the amount being claimed. In an effort to resolve this matter without further delay, I extended a good faith settlement offer of {$630.00} as full and final resolution. That offer remains open for a limited time. Please advise whether your office intends to : Provide the requested validation of the debt ; and/or Accept the settlement offer. If I do not receive a response within 7 days, I will proceed with additional steps to formally dispute and escalate this matter as necessary. I would prefer to resolve this directly and promptly, and I look forward to your response. Kind regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, CO XXXX ( XXXX ) XXXX

Company response to consumer: Closed with non-monetary relief