Consumer complaint received 2024-03-06 00:00:00
Product: Debt or credit management — Credit repair services
Issue: Didn't provide services promised — 
Company: Chelseamac, LLC dba Briteside Solutions
State: FL

Complaint narrative:
I am drafting this complaint to highlight the egregious conduct of Briteside Solutions ( BS ), which has inflicted substantial harm upon my financial well-being. Despite explicit assurances made by their representative named XXXX, Briteside Solutions has egregiously failed to uphold its contractual obligations. Specifically, Briteside Solutions assured the elimination of my indebtedness after the completion of twelve payments, a commitment it has woefully neglected to fulfill, thus constituting a blatant breach of contract. 

As of today, XX/XX/2024, I wish to provide a pertinent update regarding my ongoing engagement with Briteside Solutions. Since enrolling in their program, I have dutifully made seven payments totaling {$1900.00} at the rate of {$270.00} per payment. Despite this financial commitment, regrettably, there has been zero discernible repair to my credit. Upon enrollment, I submitted nine credit cards carrying a total debt burden of {$6800.00}, with the expectation that Briteside Solutions would consolidate and subsequently remove these debts from my credit record. Contrary to their assurances, however, I find myself saddled with additional debt, compounded by accruing interest and late fees. Additionally, despite explicit promises of monthly credit reports, I have yet to receive a single report. Instead of fulfilling this commitment, I have endured relentless harassment from XXXX, further exacerbating my distress. This pattern of deception and negligence underscores the urgent need for Briteside Solutions to rectify their egregious misconduct and provide comprehensive restitution for the damages incurred.

Furthermore, Briteside Solutions has repeatedly impeded communication efforts, deliberately obstructing my ability to obtain essential documentation, thereby exacerbating the magnitude of their contractual violations. Additionally, Briteside Solutions unilaterally terminated my participation in a program without obtaining my consent, further compounding their egregious breach. 

Of utmost concern is the irrevocable harm inflicted upon my creditworthiness by Briteside Solutions ' actions. The precipitous decline in my credit score not only exacerbates immediate financial distress but also augurs significant challenges for my financial future. This damage is not merely transient but has far-reaching consequences that will persist long into the future. 

The misrepresentations proffered by Briteside Solutions, particularly regarding debt alleviation, are incontrovertibly documented in recordings of my initial conversation with XXXX. 

In light of the egregious nature of these transgressions and the resultant harm endured, I am compelled to seek redress. Accordingly, I am demanding immediate action to rectify the damage caused, inclusive of a full refund of all fees paid and comprehensive compensation for the financial losses incurred. I am seeking total damages in the amount of {$120000.00}, reflective of the extent of harm suffered as a consequence of Briteside Solutions ' reprehensible conduct.

Additionally, upon conducting a thorough investigation into Briteside Solutions, I uncovered alarming findings regarding their business practices. The address listed for Briteside Solutions is associated with numerous shell companies and previous credit repair entities, such as XXXX XXXX. Furthermore, upon reviewing business permits, it has come to light that Briteside Solutions is not even located in XXXX XXXX, contrary to representations made. Instead, the owner, XXXX XXXX XXXX, operates from a different location. These revelations further underscore the deceptive nature of Briteside Solutions ' operations and raise serious concerns regarding their integrity and legitimacy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation