Consumer complaint received 2025-02-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
1. Summary of Complaint I am submitting this complaint regarding Chase Card Services, which recently reduced my credit limit without proper justification and failed to provide the required documentation supporting their decision. I believe this constitutes violations of the Fair Credit Reporting Act ( FCRA ), Equal Credit Opportunity Act ( ECOA ), and Truth in Lending Act ( TILA ). 
Despite my formal request for documentation, the company refused to provide details about the internal factors or credit-related items used to justify the limit reduction. This refusal violates my right to transparency under federal laws, particularly where adverse actions and credit report information are concerned. 
2. Key Facts - Account Information : Chase Freedom Flex - Date of Adverse Action : XXXX XXXX XXXX  - Initial Request for Documentation : I called on XXXX XXXX XXXX and spoke with agent XXXX and requested detailed records of their decision making process instead of the vague generic information provided. 
- Issuers Response : XXXX XXXX denied my request outright and provided incomplete/vague information about the decision. 
3. Violations Committed by Chase Card Services a. Violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681m ( a ) Under the FCRA, Chase is required to provide an adverse action notice when a decision, such as a credit limit reduction, is based on information in my credit report. They failed to provide the following mandatory items as part of the notice : - The specific reasons for the limit reduction ( not generic terms ). 
b. Violation of the Equal Credit Opportunity Act ( ECOA ) 15 U.S.C. 1691 ( d ) The ECOA requires creditors to provide consumers with a written statement explaining the reasons for adverse credit decisions. Chase response : - Provided a vague, generic reason, such as number of accounts currently in use or balances too high compared to credit limit, which is insufficient under ECOA guidelines. 
Additionally, I am aware that creditors are obligated to keep records of their decision-making process and provide this information upon request, which has been denied to me. 
c. Violation of the Truth in Lending Act ( TILA ) and Regulation Z 15 U.S.C. 1637 ( b ) Under TILA, any significant change to my account, including a reduction of my credit limit, requires advance notice of at least 45 days, particularly if it involves a change in terms. I received notice in mail on XXXX XXXX XXXX and notice dated on XXXX XXXX as of today XXXX XXXX XXXX the credit limit has already been reduced meaning 45 days advance notice not given. Furthermore, the notice lacked critical details regarding how this reduction impacts my account balance, interest rates, and repayment obligations. 
4. Requested Resolution I am requesting that the CFPB take the following actions to resolve this complaint : a. Full accounting and documentation under double-entry principles : - Provide a full breakdown of the internal decision-making process, including : - Credit report items, scores, and metrics considered. 
- Internal risk models, scoring systems, or policies applied.

- Any financial adjustments recorded internally under double-entry bookkeeping, showing how the limit reduction was accounted for in their ledger.

Specifically, I am requesting the debit and credit journal entries that reflect the following : Debits XXXX XXXX XXXX for any increased risk or losses they associated with my account. 
Credits ( Cr ) for any offsetting benefits or gains resulting from the limit reduction. 
b. Credit restoration : - Restore my previous credit limit immediately to prevent further damage to my credit utilization ratio and credit score.

- Remove any negative notations or adjustments to my credit profile caused by the limit reduction.

c. Monetary compensation : - Compensate me for financial and emotional harm, including : - Damages to my credit score and borrowing power.

- Higher credit utilization leading to potentially increased interest rates on future loans. 
- Time and effort spent resolving this issue. 
5. Supporting Documents I have attached the following documents to support my complaint : - Copy of any adverse action notice received - Screenshot the credit limited showing todays date XXXX XXXX XXXX 6. Impact of the Credit Limit Reduction This limit reduction has negatively impacted my financial situation and credit score due to the sudden increase in my credit utilization ratio. I believe that Chases refusal to provide documentation reflects a broader failure in transparency and regulatory compliance. 
7. Conclusion I am seeking the CFPBs intervention to ensure that Chase complies with federal laws and provides the documentation and disclosures I am entitled to. Their noncompliance has not only affected my financial standing but also deprived me of my rights under the FCRA, ECOA, and TILA. 
Thank you for your time and attention to this matter. Please let me know if you require any additional documentation to support this complaint.

Company response to consumer: Closed with explanation