Consumer complaint received 2025-06-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On Monday, XX/XX/XXXX, my Chase Bank business account for XXXX XXXX XXXX, account number XXXX, was closed by the bank without prior notification or a stated reason. 

This is particularly concerning as this is the second time Chase Bank has closed a business account for XXXX XXXX XXXX without providing any cause. A previous business account with Chase was similarly closed last year ( in XXXX ), and I was only permitted to open the current account earlier this year ( XXXX ). Even after the prior closure, no actual cause or explanation was ever provided by Chase for their actions. 

On XX/XX/XXXX, I promptly went to my local Chase branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, seeking to understand why my account was closed and to withdraw my business funds. While the branch staff were generally helpful and empathetic, they were unable to provide any specific information regarding the closure, stating that access to this information was blocked at their level by the bank. 

Subsequently, while still at the branch, I initiated a call to Chase Corporate Customer Service, connecting with a representative identified only as " XXXX '' ( who refused to provide an employee ID number when asked ). This call began at approximately XXXX a.m. XXXX and concluded around XXXX a.m. XXXX on XX/XX/XXXX. During this conversation, I repeatedly sought a clear reason for the business account closure and an explanation for why my business funds were initially being withheld. I also highlighted the previous unexplained closure. 

" XXXX '' consistently refused to provide any specific justification for the account closure or the initial withholding of funds. When I stated my intention to file complaints with regulatory bodies like the CFPB, OCC, and XXXX Attorney General 's Office due to the complete lack of transparency, " XXXX '' vaguely referred me to " Section 8, Page 23 '' of the Chase user agreement. He claimed this section outlined the bank 's right to act without providing cause. This general clause, typically concerning the bank 's right to terminate the banking relationship, does not adequately justify the initial withholding of a business 's own funds or the complete lack of transparency, especially in the context of repeated, unexplained closures. 

While I am relieved to confirm that I was eventually able to withdraw my full business funds in cash after my repeated insistence during the call, the entire experience was highly distressing and unacceptable due to : The repeated, unexplained closure of XXXX XXXX XXXX 's business accounts by Chase Bank. 

The complete lack of a stated reason for the current business account closure from corporate customer service. 

The initial difficulty and lack of transparency regarding the release of my business funds. 

The corporate customer service representative 's ( XXXX 's ) refusal to provide his employee ID. 

The corporate customer service representative 's reliance on vague references to a general user agreement clause instead of providing a clear, actionable explanation for the bank 's actions, particularly given the history. 

This pattern of unexplained closures and refusal to provide clear information from Chase 's corporate customer service is a serious concern for my business. While my funds have been returned, I want to ensure this behavior is addressed and that Chase is held accountable for its opaque practices, which cause significant distress for businesses and may impact a company 's future banking abilities.

Company response to consumer: Closed with explanation