Consumer complaint received 2025-07-22 00:00:00
Product: Debt collection — Mortgage debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: CADENCE BANK
State: VA

Complaint narrative:
Date : XX/XX/XXXX To Whom It May Concern : This is a formal supplemental complaint related to my original grievance submitted on XX/XX/XXXX, against XXXX XXXX XXXX  and XXXX XXXX XXXX ( XXXX ) regarding their misuse, negligence, and abuse of an XXXX-guaranteed loan issued to XXXX XXXX XXXX XXXX XXXX ) under the XXXX franchise. 

Background Recap : In XXXX, XXXX  ( as an XXXX franchisee ) obtained a {$750000.00} XXXX loan from XXXX XXXX XXXX. 
XXXX wrongfully terminated the franchise agreement in XXXX without XXXX XXXX consent XXXX violating XXXX loan covenants and Section 13.1-564 of Virginia Franchise Law. 
XXXX XXXX was made aware of the violation but took no remedial action despite the clear breach of XXXX policy and its obligation to protect SBAs guaranteed interest. 
XXXX XXXX continued to collect $ XXXX/month from my XXXX insurance policy approved under the original loan agreement, despite the closure of the business in XXXX. 
I requested XXXX XXXX intervention multiple times to stop the termination and preserve XXXX  interest. They ignored these requests, failed to litigate the matter or report XXXX to the XXXX, and allowed the franchise and patient data ( over XXXX records ) to vanish. 

New Retaliatory Action : On XX/XX/XXXX, I was forced to file for XXXX  XXXX bankruptcy in the XXXX XXXX of Virginia to stop an imminent foreclosure by XXXX XXXX XXXX  on my personal residence in [ insert city/state ], scheduled for XX/XX/XXXX. 

This foreclosure action appears to be in direct retaliation for my protected complaint filed on XX/XX/XXXX. It is worth noting : XXXX XXXX never foreclosed on the original business property despite default. 
It has continued receiving insurance payouts from XXXX to present and used that to satisfy the loan. 
It has taken no legal action against XXXX, despite XXXX  admitted violation of XXXX franchise addendum terms. 
It has instead filed a frivolous lawsuit for over {$1.00} million ( Case No. XXXX in XXXX XXXX XXXX VA ) against me personally, and then moved to seize my home. 

XXXX Suggesting Retaliation : The foreclosure occurred within one year of my formal XXXX complaint. 
The original complaint demanded accountability and disbarment from XXXX loans for both XXXX XXXX and XXXX. 
No formal XXXX response was received, and instead, XXXX XXXX escalated with a foreclosure threatdespite no new default or triggering event. 
I was left with no choice but to declare bankruptcy on XX/XX/XXXX to prevent the unjust seizure of my familys home. 



Request for Action : I hereby request that the XXXX XXXX XXXX : XXXX. Investigate XXXX XXXX Bank for retaliatory foreclosure, abuse of XXXX protections, and failure to act in good faith on XXXX franchise violation reports. 
XXXX. Reopen or expand the investigation into XXXX XXXX and XXXX  conduct under the original loan agreement. 
XXXX. Bar both entities from future XXXX loan participation based on regulatory violations and retaliation. 
XXXX. Instruct XXXX XXXX to halt all foreclosure-related action and restore my standing, given its ongoing receipt of insurance payments satisfying the original loan. 
XXXX. Recover and preserve business assets and patient records, and assign an independent fiduciary to resolve the issue. 



I am available to provide supporting documentation, including : The XXXX franchise and XXXX addendum, The XXXX insurance policy approval and payment records, Correspondence with XXXX XXXX regarding termination, The XX/XX/XXXX complaint and court filings, And documentation of the foreclosure threat and bankruptcy filing. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief