Consumer complaint received 2024-11-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: DISCOVER BANK
State: TX

Complaint narrative:
XXXX TO DISCOVER BANK : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ) Violations by DISCOVERBANK Dear CFPB Complaint Team, I am submitting this formal complaint concerning DISCOVERBANK for failing to uphold my rights as a consumer under the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). Despite numerous attempts to dispute inaccuracies and request verification of my DISCOVERBANK account, this creditor has failed to correct or remove erroneous information from my credit reports across XXXX, XXXX, and XXXX. I respectfully request the CFPB 's assistance in addressing this matter to ensure compliance with federal law. 
Background Information Creditor : DISCOVERBANK Account Number : XXXX Date of First Dispute : XX/XX/year> Subsequent Disputes : XX/XX/year>, and XX/XX/year> Credit Bureau Responses : Verified as reported, despite persisting inaccuracies and inconsistencies across all three credit bureaus. 
Reasons for Complaint DISCOVERBANK has failed to meet its obligations under the FCRA and TILA by neglecting to provide accurate and consistent information or proper verification documentation. The following issues outline specific violations related to this account : 1. FCRA Violations : o Investigation Obligations ( 15 U.S.C. 1681s-2 ( b ) ) : DISCOVERBANK is required to investigate disputed information and report corrections to each bureau. Despite repeated disputes, the creditor has failed to provide proof of thorough investigation or accurate reporting. 
o Accuracy and Integrity of Information ( 15 U.S.C. 1681s-2 ( a ) ) : DISCOVERBANK has provided inconsistent information regarding the balance, account status, and payment history across bureaus, violating the requirement to maintain accuracy and integrity in consumer reporting. 
o Consumer Privacy ( 15 U.S.C. 1681b ) : The continued reporting of inaccurate information on my credit report breaches my rights to privacy under the FCRA.

2. TILA Violations : o Failure to Provide Accurate Disclosures : DISCOVERBANK has not supplied timely and accurate information on the accounts status, amount owed, and payment obligations, in violation of TILA disclosure requirements.

3. Federal Consumer Protections : o Public Law 91-506, Title VI, Section 611, Subsections A-D : This law mandates the removal of incomplete or erroneous information from credit reports. DISCOVERBANKs refusal to comply with these requirements undermines my rights under federal consumer protection laws.

Account Inaccuracies The information provided by DISCOVERBANK across the three bureaus contains numerous inconsistencies that compromise my credit reports accuracy. These inaccuracies are summarized below : XXXX : Reports an unpaid balance of {$8700.00} as of XX/XX/year>, with the account marked as Collection/Chargeoff and Closed. 
XXXX : Lists a XXXX balance but maintains derogatory remarks and an unresolved dispute status that contradicts the XXXX report. 
XXXX : Also reports {$8700.00} but reflects an unresolved dispute and Consumer disputes this account information, indicating incomplete verification efforts. 
Immediate Action Requested I request that the CFPB instruct DISCOVERBANK to : 1. Cease reporting inaccurate information to the credit bureaus and remove this account ( Account Number : XXXX ) from my credit reports. 
2. Provide thorough documentation of all investigation and verification efforts conducted in response to my disputes.

3. Comply fully with FCRA and TILA by ensuring the accuracy and integrity of all reported information.

Thank you for your assistance in addressing these violations and protecting my rights as a consumer. Please feel free to contact me for further details or supporting documentation.

Company response to consumer: Closed with explanation