Consumer complaint received 2025-10-31 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Comerica
State: NJ

Complaint narrative:
I noticed that my balance was off but I could not pin point where the money was going. During this time-I had lost my fianc who I had been with for 20 years as well as having the home we shared foreclosed on which as left me homeless. I went through and canceled almost all of my subscriptions to try and stop whomever was taking my money. I finally got access to the XXXX XXXX app in XXXX of XXXX it was then I noticed a charge for {$49.00} dated XX/XX/year> for XXXX. I promptly contacted XXXX XXXX to tell them I had not authorized this charge. I was told I had to wait for the charge to clear as it was pending. Well once the charge cleared I was told to file a dispute which I did. When I called to inquire about the dispute and the refund I was told I would receive of {$290.00} because I had been charged from XXXX until XXXX, they said no dispute had been filed. At that time I started a new dispute, I was then mailed a form which i promptly filled out and returned. XXXX XXXX  representatives told me conflicting information every time I tried to call and get the information that only they would have in their system. I started researching things once I was told the information about the company that I was never told before. It took weeks of me calling and getting the run around to get the number to reach out to the company. The address for this company is still unclear to me because every piece of correspondence has a different address. My bill says XXXX XXXX XXXX  but the address is in XXXX XXXX the representative I spoke to told me they are interchangeable because they border each other but in actuality they are XXXX mins or XXXX miles apart! I checked my email to see if I had any correspondence from this company once I learned the name and I had XXXX. Not a confirmation email nor an receipt for the services charged every month like almost every business does whether in person or online. When I visited the site which does background checks nothing in my account had ever been set up or ever performed any searches on the site. To me that doesnt make sense because if I am online and I paid {$1.00} why would I not then proceed to use the service? I was told the account was opened on XX/XX/year> but the {$1.00} wasnt charged until XX/XX/year> which doesnt make sense. I also requested a copy of the email that was sent to me confirming my account and that I knew that fee would be {$49.00} per month which is high for someone on a fixed income. Ironically once I contacted the company I was sent an email confirming I had cancelled their service but could purchase it for {$5.00} a month! That is a {$44.00} difference I have never seen a company offer this deep of a discount on their services. I was told by XXXX XXXX that my dispute was closed because their detectives determined I called XXXX XXXX to check my balance during the time of the disputed transactions- I was left confused and out of my {$290.00}. I feel they did not follow the proper steps to resolve this issue or stop my card from being charged the following month for {$49.00}.

Company response to consumer: Closed with monetary relief