Consumer complaint received 2025-12-04 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: IA

Complaint narrative:
Rental property management company alleged I owed charges upon terminating tenancy at the end of the lease. Property management failed to comply with the state 's code regarding the written notification of itemized move-out charges and explanation within 30 days. Landlord was advised of the code violation and dispute of the unjust charges. While awaiting correspondence from the landlord after multiple attempts to resolve the matter, I began receiving calls from unknown numbers. Two voicemails were left by a representative at " Genesis '' requesting I call him back, and no additional information about the nature of the call. I was then contacted via text message, as notice of a debt collector 's attempt to collect debt on behalf of the landlord. I then disputed the alleged debt obligation and requested a letter of validation from the debt collection agency. After receiving the letter, I found the collection was reported to all credit bureaus. 
Given the landlord 's code violation, I was entitled to a full refund of my security deposit, and I filed a small claims case. A settlement was reached before the trial and I dismissed my case. As part of the settlement agreement, the landlord provided a formal notice to the debt collector advising of their error ; I had no debt obligation, collections were to cease, and reports to credit bureaus were to be removed. 
Several months later, the reported collections remained on my credit report, so I filed disputes with each bureau and provided the landlord 's notice as proof of documentation that the collection was inaccurate. One bureau closed the investigation by removing the collection from my report. However, the collection was validated to be accurate on other reports, with one bureau indicating an open account with XXXX balance, and the other as an open account that was accruing interest. 
I received a follow-up letter from the debt collector, indicating I needed to provide copies of my lease and utility statements, my driver 's license, and court records to further address and investigate the validity of my dispute regarding the inaccurate reported collection. 
I then contacted the debt collector toll-free number to inquire why the collections were not removed after notice of invalid debt obligation from the original creditor. I was told my account would remain open to accrue interest if I " kept submitting disputes. '' After confirming their threat, I stated that both the property management and I would again provide the notice of invalid debt. I contacted the property management general counsel to request that they send the collection agency another verified mail copy of the notice. I also emailed an electronic copy of the notice to the email address provided by the collection agency in their letter. 
The collection agency has refused to remove all reports of the invalid debt reported to credit bureaus despite notice from the original creditor. When attempting to resolve directly with the agency, I was threatened with consequences if I continued to dispute the invalid debt. 
The company has been noncompliant with FDCPA by refusing to remove inaccurately reported information and threatening negative impacts if I pursue disputes.

Company response to consumer: Closed with non-monetary relief