Consumer complaint received 2025-06-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Consumer Portfolio Services, Inc.
State: IL

Complaint narrative:
Subject : Formal Escalation Contradictory Sale Timeline, Failure to Provide Notice & Demand for Resolution Dear Consumer Protection Officials, I am formally escalating my complaint against Consumer Portfolio Services ( CPS ) due to their failure to provide legally required repossession and sale notices, contradictory statements regarding my vehicle sale, and misleading communication, which prevented me from reclaiming my vehicle. 
Correction of Date Error Upon reviewing CPSs response, I noticed they corrected the reinstatement deadline from XX/XX/XXXX, to XX/XX/XXXX. While this clarification is important, it does not address CPSs contradictory statements regarding when my vehicle was sold. 
Contradictory Information Regarding My Vehicle Sale CPS originally informed me that I had until XX/XX/XXXX, to reinstate my loan and reclaim my vehicle. However, CPS representatives in online chat stated my vehicle had been sold before this deadlinedenying me any chance to reinstate it. 
In contrast, CPSs formal response now claims my vehicle was sold on XX/XX/XXXX, directly contradicting their earlier communication. This proves CPS misled me, preventing me from exercising my reinstatement rights.

Failure to Provide Legally Required Notices Additionally, CPS failed to provide repossession and sale notices, violating Illinois repossession laws : - I never received a repossession notice before my vehicle was taken. 
- Neither I nor my co-signer received a Notice of Intent to Sell, which CPS claims was sent on XX/XX/XXXX. 
- The first written documentation I received was the deficiency statementAFTER my vehicle had already been sold, preventing me from reinstating my loan or taking corrective action. 
Requested Actions & Demand for Resolution To fully resolve these concerns, I demand the following : - Copies of all online chat transcripts and phone call recordings where CPS representatives stated my vehicle was sold before XX/XX/XXXX, contradicting their formal response. 
- Proof of all repossession and sale notices CPS claims were sent before selling my vehicle, including evidence of mailing and delivery confirmation. 
- A full breakdown of the vehicle sale, including sale price, deductions, and deficiency balance calculation. 
- A detailed record of communications between CPS and myself regarding the reinstatement agreement. 
- A formal investigation into CPSs misleading communication and failure to provide legally required notices. 
- A fair resolution, including elimination of the {$16000.00} deficiency balance due to CPSs failure to properly notify me and my co-signer. 
Firm Deadline for Response I request a written response within XXXX business days, confirming receipt of this escalation and addressing the requested documentation and investigation. 
Legal Escalation Notice If CPS fails to provide the requested documentation or does not comply, I am prepared to escalate this matter further, including pursuing legal action to challenge CPSs handling of my repossession and sale. 
Given the seriousness of these contradictions and failures, I expect a prompt resolution and full investigation into CPSs actions.

Company response to consumer: Closed with explanation