Consumer complaint received 2024-12-26 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: TX

Complaint narrative:
I write on behalf of myself, XXXX XXXX, concerning Navients unlawful servicing of their federal student loan, culminating in both negligent misrepresentations and unfair practices that have caused serious financial and emotional harm. Pursuant to the Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5531 et seq. ) and other applicable federal statutes, we respectfully request the Consumer Financial Protection Bureau ( CFPB ) investigate and facilitate appropriate redress. 



BACKGROUND Erroneous Forbearance and Withholding of Income-Driven Repayment ( IDR ) Options Navient inaccurately informed me that their loan was placed in forbearance. During this period, I was led to believe no payments were due, and that interest accrual would be managed appropriately. 

Navient further represented that, upon conclusion of this forbearance, I would be approved for an income-driven repayment plan, thereby reducing monthly obligations in line with federal regulations designed to ease borrower burdens. 

Sale of Loan to Trellis Without Adequate Notice Contrary to Navients assurances regarding an IDR plan, I later discovered that Navient had sold the loan to Trellis. No timely or transparent notification was provided. 

After the transfer, XXXX failed to communicate essential loan details, repayment instructions, or any path to the promised IDR plan. 

Charge-Off and Resulting Credit Harm Without mys knowledge or an opportunity to cure, XXXX proceeded XXXX charge off the loan. This action has severely damaged mys credit standing and made it difficult to secure alternative financing or better repayment terms. 

Relevant Regulatory Actions On XX/XX/XXXX, the CFPB announced a proposed order against Navient, permanently barring it from federal student loan servicing and mandating a {$120.00} XXXX payment for its longstanding, wide-ranging failures in servicing student loans. This order directly addresses Navients practice of steering borrowers away from IDR and into forbearances. 

In light of the CFPBs findings and other state and federal enforcement actions, it is evident that Navient routinely engaged in misconduct detrimental to borrowers, including myself. 

VIOLATIONS Based on the foregoing, we believe Navient engaged in practices that are : Unfair or Deceptive in violation of the Consumer Financial Protection Act ( 12 U.S.C. 5536 ). 

Potentially in violation of the Fair Debt Collection Practices Act and/or the Fair Credit Reporting Act, given the misinformation and adverse credit reporting suffered by myself. 

Contrary to Department of Education regulations governing servicer communications, forbearance approvals, and IDR enrollment procedures. 

REQUESTED RELIEF Retroactive IDR Evaluation That the CFPB require Navient ( and/or its successor servicer ) to review and recalibrate mys loan as though placed in a proper income-driven repayment plan when it was first requested or offered. 

Any interest capitalizations, fees, or additional charges accruing due to Navients deceptive or negligent conduct should be eliminated or refunded.

Credit Reporting Corrections Removal or correction of any negative marks resulting from the erroneous forbearance and subsequent charge-off, including the restoration of a positive payment history to the extent permitted by law. 

Reinstatement or Proper Transfer of the Loan If the loan remains with Trellis ( or any other entity ), ensure I have clear information on repayment options and IDR eligibility, along with complete and timely disclosures. 

If XXXX is unable or unwilling to manage the account in compliance with federal standards, we request an orderly reassignment to a servicer fully compliant with Department of Education and CFPB guidelines. 

Monetary Redress ( If Applicable ) Compensation for the harm I have experienced, including any excessive fees, interest, or other costs arising from Navients ( and its transferees ) conduct.

Given the CFPBs own enforcement actions, it is apparent Navients misconduct is both widespread and well-documented. We trust the Bureau will take swift action to redress the specific injuries I have suffered, as well as to safeguard against any ongoing or future harm. 



Please do not hesitate to contact me should you require any additional information or documentation. I am prepared to provide payment histories, correspondence, and any other evidence relevant to this matter. 



Thank you for your prompt attention to this complaint.

Company response to consumer: Closed with explanation