Consumer complaint received 2025-05-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
Today 's Date : Saturday, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX Cell : ( XXXX ) XXXX Email : XXXX Consumer Protection Financial Bureau Bank Headquarters Information : JPMorgan Chase & Co . 
XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Main Phone : ( XXXX ) XXXX Email ( XXXX ) : XXXX XXXX Subject : CHASE executive office altered my original complaint and refused to address the XXXX XXXX XXXX location of discriminatory treatment and denied assistance Yesterday, Friday XXXX XXXX XXXX around XXXX XXXX I went to the Chase location on XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. I wanted to speak to the main XXXX regarding the way I was mistreated at the branch on XXXX XXXX.

Come to find out the Bank manager is a man. I was falsely informed months prior it was a female. Months ago I spoke with an XXXX XXXX XXXX  manager there and she he claimed she was the Branch manager. She was dishonest about that. 

So back on XXXX XXXX, I spoke with the real Bank manager, XXXX XXXX XXXX, Vice president/Bank manager . I informed him of that incident that occurred in XXXX XXXX and other concerns as well. 

XXXX XXXX informed me that the JP Morgan Chase Executive office never informed him of my complaint for XXXX or anything about me. 

So this confirms that the JP Morgan Chase Executive office purposely denied me the right to an investigation. They never submitted my complaint to him at all. This also confirms that the executive staff is retaliating against me because I brought up certain concerns regarding their branch and office for months. 

On XXXX XXXX XXXX XXXX XXXX XXXX, I called Chase Executive office at XXXX ( See attached screenshot of that call ) to follow up with the complaint XXXX that I had filed on XXXX XXXX with a call center supervisor via phone at XXXXXXXX XXXX regarding discriminatory treatment and being rushed at a XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX on XXXX XXXX XXXX around XXXX XXXX by 2 female reps, XXXX and the acting manager on duty. Those 2 reps refused to have their manager followed up with me and didnt want to assist me with helping me setting up a pin number for my credit card. Instead I was rushed out of the bank Now Im XXXX XXXX and both Bankers there were rushing me with putting my money away and leaving the bank. The XXXX XXXX at the front counter didnt want to put my change in the envelope. She didnt want to give me an envelope until I asked. She usually gives me one. 

XXXX indicated that if my Credit card was stolen it wouldnt be a big deal because Chase would replaced it. It would be a big deal to me. I felt she was making light of my feelings. She told me that I didnt need a pin number. So, I requested to speak with a manager, but they indicated she stepped out for lunch.

So, the acting manager came up to speak with me at her cubical. She was dismissive too and ended our conversation short and rushed me out of the bank. 
The bank is located in a primary XXXX XXXX. They never treated them like this. They go above and beyond to accommodate them. But for a XXXX XXXX female such as myself, I was dismissed and rushed out of the bank and denied assistance regarding helping me set up a pin number for my credit card. Thats why I filed a complaint against that branch on XXXX XXXX with Chase customer service.

But on XXXX XXXX XXXX XXXX XXXX Chase executive female personal XXXX deliberately falsified my complaint against a branch at XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX. 

Again, XXXX XXXX, XXXX XXXX XXXX XXXX indicated that what XXXX put in was not what I originally told her. 

XXXX at the executive office said it was only about a pin number and not about being denied services and feeling rushed at that branch. I asked XXXX could she review the call I had with XXXX. She claimed she would. But I did not believe her. 

So that rep XXXX altered my original complaint against that branch. XXXX just said that my complaint was about a pin number and thats it. I requested to speak with a supervisor but XXXX denied the right to speak with a supervisor Chase executive staff is dishonest and discriminatory as well. Why call in to file a complaint against a branch, if the call center staff is going to altered my ORIGINAL complaint? 

They believe it's acceptable to lie to customers in order to dismiss their grievances. 

I did email them. See that attached email, but no follow up. But only a cover up Sincerely XXXX XXXX XXXX

Company response to consumer: Closed with explanation