Consumer complaint received 2026-06-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
I am filing this complaint against GoodLeap LLC regarding a solar financing loan of {$30000.00} ( account number XXXX ) that I was induced to enter into in XX/XX/XXXX in connection with a residential solar installation at my home in XXXX, Texas. Background : I entered the original contract with XXXX XXXX, who used Goodleap for financing. That company went out of business before completing the work. GoodLeap then paired me with a second contractor, [ XXXX XXXX ], who completed the physical installation but subsequently also went bankrupt and out of business before the solar system was ever activated or made operational. I received a letter in the mail stating they are out of business, bankrupt and the warranty is void. I was left with a non-functioning solar system, no warranty, no service agreement, and no recourse against either defunct contractor. To date, the solar system has never been operational. I received no benefit from the {$30000.00} loan proceeds. I am now being held responsible for the full loan balance which has grown to {$31000.00} with interest and charges for a product that was never delivered as promised. Legal basis FTC Holder Rule ( 16 CFR 433 ) : Under the FTC 's Preservation of Consumers ' Claims and Defenses Rule ( 16 CFR 433, commonly called the " Holder Rule '' ), when a lender finances a consumer purchase through a seller, the lender takes the loan subject to all claims and defenses the consumer has against the seller. GoodLeap directly facilitated and arranged my contracts with both solar contractors. As the financing entity in a seller-arranged consumer credit transaction, GoodLeap is legally subject to my defenses of failure of consideration, breach of contract, and non-delivery of the promised goods and services. GoodLeap can not hide behind the contractors ' insolvency. The Holder Rule exists precisely to prevent consumers from being trapped paying loans for goods and services that were never delivered. Additional violations and concerns : 1. CFPB UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ) : GoodLeap 's practice of pairing consumers with solar contractors, collecting loan payments, and then refusing to accept responsibility when those contractors fail to deliver is an unfair practice that causes substantial consumer harm with no countervailing benefit. 2. GoodLeap charged off this account and reported a {$31000.00} derogatory mark to XXXX in XX/XX/XXXX, severely damaging my credit, despite the fact that the underlying obligation is legally disputed under the Holder Rule. 3. I was never informed by GoodLeap of my rights under the FTC Holder Rule at the time of signing, nor was I advised of any consumer protections available to me if the contractor failed to perform. Resolution requested : I am requesting that the CFPB investigate GoodLeap 's practices in this matter and assist me in obtaining the following relief : Full cancellation of the {$31000.00} loan balance under the FTC Holder Rule Immediate deletion of the charge-off and all related derogatory reporting from my credit file at XXXX XXXX, and XXXX A written response from GoodLeap acknowledging my Holder Rule defenses Investigation into whether GoodLeap has engaged in a pattern of similar conduct with other consumers I have supporting documentation available including my original loan agreement, contractor contracts, correspondence showing non-completion of work, and my credit report showing the charge-off. I am prepared to provide these upon request. XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation