Consumer complaint received 2024-03-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to bring to your attention a matter of utmost concern regarding fraudulent items that have appeared on my accounts with your company. Despite numerous attempts to rectify this situation, the fraudulent items remain unresolved, prompting me to escalate this issue formally. 

I have identified and reported multiple instances of fraudulent activity on my accounts. These unauthorized charges have not only caused significant financial distress but have also eroded my trust in your company 's ability to safeguard my personal information and prevent fraudulent transactions. 

Despite my repeated efforts to address these fraudulent items through your designated channels, including submitting documentation, making phone calls, and engaging in online correspondence, the issue persists. Each time I have sought assistance, I have been met with assurances that the matter would be thoroughly investigated and resolved promptly. However, to my dismay, the fraudulent items continue to plague my accounts. 

The consequences of these fraudulent activities extend beyond mere financial losses. They have also caused immense stress, anxiety, and inconvenience as I endeavor to safeguard my personal finances and rectify the damage inflicted by these unauthorized charges. 

As a loyal customer of your company, I expect and deserve the highest standard of service, including robust security measures to protect against fraudulent activities. Therefore, I am formally requesting the following actions be taken to address this matter : Immediate and thorough investigation into all instances of fraudulent activity reported on my accounts.

Prompt removal of all unauthorized charges and fraudulent items from my accounts.

Compensation for any financial losses incurred as a result of these fraudulent transactions, including reimbursement for fees and penalties.

Assurance that proactive measures will be implemented to prevent future occurrences of fraud and enhance the security of my accounts. 
A formal apology for the distress and inconvenience caused by the persistent presence of fraudulent items on my accounts. 
I expect a swift response to this complaint, outlining the steps that will be taken to address the concerns raised. Additionally, I request regular updates on the progress of the investigation and resolution of this matter until it is satisfactorily resolved. 

Please understand that the resolution of this issue is paramount to restoring my confidence in your company and preserving our ongoing business relationship. I am asking for your assisstance to remove the fraud items in my credit file : XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX, TX XXXXXXXX XXXX XXXX XXXX Balance Owed : {$0.00XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Balance Owed : {$0.00} XXXX XXXX XX/XX/2022.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation