Consumer complaint received 2025-02-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I am filing a formal complaint against Chase Bank regarding their mishandling of my checking account, unprofessional treatment, lack of clear communication, and the financial and emotional damages caused by their actions. 


On XX/XX/2024 I deposited a third-party check into my Chase checking account from my business. Shortly after, my account was placed on hold for 10 business days. I was told this was due to issues verifying my LLC. I was given two options Verify the business information or cancel the check I immediately provided the business number connected to my LLC as they requested multiple times. However, Chase representatives claimed they could not find my information on public record, despite my business being properly registered with the Secretary of State.I visited the branch numerous times in person, bringing extensive documentation to prove my connection to the business, including Ein Numbers, LLC paperwork, ID, The check itself.Chase representatives refused to acknowledge my efforts or provide a resolution.I later learned that the real issue was a perceived discrepancy : the LLC was registered shortly after the checks issuance date. However, this was due to significant delays in receiving the check from the issuera detail Chase failed to clarify until it was too late to act effectively. Throughout this process, I was treated as though I were attempting to commit fraud. Despite being a customer banking at Chase, I was met with suspicion and unhelpful behavior. Representatives were rude, dismissive, and consistently failed to provide meaningful guidance to resolve the issue.Under significant pressure, I attempted to have the check canceled. However, the issuing company informed me that the check had already been cashed by Chase, meaning cancellation was no longer possible. Adding to my frustration, Chase claimed they would hold the funds indefinitely and would not return them to the original sender. This left me unable to request a reissued check.During this time, my direct deposits from my employer continued to hit the locked account, leaving me unable to access my funds to pay bills.I even opened a business account with Chase in an effort to demonstrate my connection to the LLC. This, too, was ignored. I went as far as driving to the Secretary of States office twice to verify that the LLC information was accurate and up-to-date. Each time, my records were found in good standing, but Chase continued to deny resolution.Despite making every effort to comply with Chases requests and resolve the situation, I was denied access to my funds and subjected to unprofessional treatment. 

Damages Incurred : Chases actions caused me significant financial and emotional harm : Financial Damages : I was unable to pay bills on time, resulting in late fees and penalties. 
I was forced to borrow money to cover basic expenses, which has caused further financial strain. 
Emotional Distress : The lack of transparency, professionalism, and resolution has caused ongoing mental and physical stress. Having to go to work paying double for borrowing money and tryna catch up on bills Requests for Resolution : 1.Release of Funds or Reimbursement : I request the immediate release of the held funds or reimbursement for the full amount of the check.

2.Compensation for Financial and Emotional Damages : I request compensation for the financial losses incurred of late fees, barrowing, bills and for the emotional distress caused by Chases actions and unprofessional treatment of XXXX XXXX  3.Formal Apology and Policy Review : I request a formal apology from Chase and a review of their policies and procedures for handling similar cases to ensure no other customer endures such treatment. 
4.Clear Communication of Resolutions : Chase should provide clear communication and transparent processes for resolving disputes, rather than withholding critical information until it is too late to act. 

Supporting Documents : I have attached the following documents to support my case : Proof of deposit ( copy of the check or deposit receipt ). 
LLC registration and Secretary of State verification. 
Correspondence with Chase representatives. 
Proof of direct deposits during the account lockout period. 
And more to support my case Chase Banks handling of this situation was unacceptable. Their failure to act professionally, communicate effectively, and treat me with respect as a customer has caused irreparable harm to my finances and well-being. I respectfully request a thorough investigation, prompt resolution, and appropriate compensation for the damages caused. 

Thank you for your time and attention. I look forward to your response. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation