Consumer complaint received 2021-05-25 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Struggling to pay mortgage — 
Company: NOVAD Management Consulting, LLC
State: NE

Complaint narrative:
My grandma passed away XX/XX/XXXX. She has a reverse mortgage on the house I research what to do when my grandma XXXX away in regards to the reverse mortgage got a hold of them right away but let them know and she passed away the amount with interest would be approximately XXXX give or take some the lot that you don't have to pay any more than 95 % of what the house is worth I asked for an appraisal because I want to stay in my house and they send out an appraiser and then after that they wouldn't give me any information on my house for a very long time finally I got an email explaining what kind of proof or what kind of information I would need to show them what you think 's going to me I would need a probate certificate or something like that well there was not enough for nothing to probate I require probate well I know that probably is very expensive hard and I was trying to find the paperwork on a website that's were you can find different forms to do legal work on your own I found a formal and how do you transfer Real Property without probate and so I did that on my own on XX/XX/XXXX courthouse in XXXX Nebraska and did a transfer Real Property into my name without probate and then right after that I either that day or soon after I'll email them showing that I had transferred the house into my name I was okay without probate and thought that would should be sufficient sewing ice be inside the house is supposed to be and my name and Thursday should be able to give me the information that I'm asking for like what the house was appraised for because that's what I was trying to find out for quite a while and they're going to be no information so I found that paper went down and transfer files to my name and they still would not speak to me or anyting for a very very long time okay then I was going to go down and do the probate certificate try to do it on my own hands that go down to the courthouse tonight for happens to be an attorney or you can walk in and ask him questions I walked and explain to him what was going on and I was going to go get a probate certificate so they would tell me any information or talk to me about the house and I showed them what I had done and she told me that they were wrong and that's the house is home by me on the owner of the house do they need to speak with me so after speaking with him I went to the HUD office down here in XXXX Nebraska in person after speaking to someone in the head office in here in XXXX eventually they sent an email try to get them to call me and speak with me they finally did call me and speak with me and they still working but it only just tell me what the appraisal was and that was it I explained to them that I did a transfer the house into my name without probate and that they got the paper and then I guess they looked at it closer that they had in their possession the whole time and seen that yes I am the owner of the house that I need to speak to me there's I don't need a probate certificate cuz I did a probate without transfer property without probate in the meantime would have explained to them that the house was not worth {$38000.00} approximately that they said that they're pretty sure he said it was worth so I asked them what do I need to do and I wanted to dispute our appraisal so they explain to me I could pay for my own appraisal we had to be 20 % difference and that the appraisal before they would be considered and I thought it was worth it and that's why I hired my own HUD approved and pay for my own. Appraisal and that one XXXX in the meantime one of those things that I had potentially. That was going to be worth probably not XXXX but what if I was hoping it would be enough or a good chunk of money help me what's a car accident I was in on XX/XX/XXXX of XXXX at that time I was still going to see the doctor and stuff so it was going to be a little while before I settle I also I also went to the family housing advisory services for and took their home ownership education program at the class that I did just try to help me get a loan and possibly get me prepared to take that route unsatisfying reverse mortgage my Grandma had on her house i took that class on XX/XX/XXXX because of covid-19it was done by zoom. In the meantime because of covid-19 I hadn't done anything or booked those in a long time I end up settling in sometime in XX/XX/XXXX for an I'm out of money. But significantly less than what I was expecting XXXX i was expecting XXXX to XXXX I'm which I would have put towards the purchase of satisfying my grandma 's reverse mortgage in the meantime I started doing research legal research and reading about laws and I happens you download an app from my Android phone and that's how I stumbled across information that happened to be from you guys on successor-in-interest ability-to-repay rule to certain situations involving successor-in-interest and I thought the app was just because a person passes away that's not mean and they've had a mortgage and that doesn't mean that you should lose your home and so I was that is why I've been trying to do since I read that article and I have housing discrimination complaints through hud going on right now because I can not afford cuz I don't have the credit 2 get a loan the normal channels and I don't want to lose my home that's why I start trying to look for another way and that's how I stumbled upon this information from cfpb and I also do feel I was discriminated against the way they treated me I'm not speaking to me and things like that and I understand that because of covid-19 that the or they can start evictions and foreclosures again is coming up and I want to be able to have the chance of keeping the house and he only way would be is if they look past the ability-to-repay rule and structured loan where I can start making payments go to my grandma 's house and I and I want that opportunity I just heard that opportunity I shouldn't have to lose my house I spoke to a person from legal aid and what they told me that I could do is file chapter XXXX and because my income filing chapter XXXX wood really stretch my limited income and I would have to pay around {$600.00} a month for 5 years my hump my lost all my income should go towards making a payments towards the chapter XXXX and leave me with barely any money because I only get {$810.00} a month but I would be stuck running the house from someplace because I do not qualify for housing like most people do that are in limited income and I don't want to lose my home and then I've read about been and I feel like that there's some of these laws that I've been reading they have a lot are they sound like they are very much like what I need and that there laws out there to help me keep my house without having to file bankruptcy Chapter XXXX I give you mine name on my grandma 's reverse mortgage and somehow refinancing is what I want to do where I can make payments towards the house or whatever are more reasonable than {$600.00} a month or something I've been paying my insurance I paid my taxes and insurance is no problem homeowners insurance and would be able to ComfortablyXXXX to XXXX house payment I've never been given that opportunity to do that because of my income and credit issues that I have but I've taken classes and I forgot about the loss that you guys have and I would like to know and like that opportunity if hopefully filing this that I'll be able to get help and enforcing some of the laws that I've read about I have new numerous emails that I've liked you attached but I have not figured out how to transfer from email I would like to somehow attached but have not figured out how to upload them to your website and that's all the stuff from XXXX XXXX I somehow have to give you guys permission to view those and I've yet from my phone on my cell phone that's how I'm filling out this complaint what you guys and I have to figure out how to keep you guys permission to read the things that I'm uploading with you so I guess I hopefully somebody contact me and I can forward the emails that I've had and make it easier for you guys do read and see the attachments that I've had to use from XXXX XXXX

Company response to consumer: Closed with explanation