Consumer complaint received 2020-11-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: TX

Complaint narrative:
XX/XX/XXXX - 7 months into a wrongful foreclosure lawsuit i was tricked by phh mortgage services when i requested the latest escrow analysis documents to my home and phh sent them over using cyber security software known as XXXX  that is basically cyber security software that allows employers to run analytics or spy on their employees. But its meant to be used inter organization. This can easily be confirmed in a number of ways. The way i did, was just by XXXX  and looking up the company and then reaching out and calling them where they did just that, confirmed it was meant for inter organization use, eg employers and employees only. Problem is i am not their employee but when I clicked off the arbitrary agreement i was made to do in order to view these requested docs. it gave Phh a direct line out to me where they could illegally and without my authorization run analytics on me in an effort to determine if I know of the engineeered mortgage servicer fraud scheme they have going on over there that illegally foreclosed on me a total of 3 times last year even selling off my home on XX/XX/XXXX until they were made to rescind the sale and place mortgage back where rightfully belongs, with me. Once they had access to laptop they got in my phone because it was synced or is using the same network, or using the phone as a hotspot or some other way but no matter what, even if i factory reset the phone like ive done already, which XXXX  has record of me calling in and doing this, they think its ok to just come right back and remote in. At one point they took over my phone until i called up there to the offices at phh or XX/XX/XXXXXX/XX/XXXXor what evr they call themselves this time and let them know i am someone with XXXX, and they are infringing on my right to seek legal representation against them, on my right to work since i need my phone to do so and are breaking a number of laws. They let up after that but are still here. Their presence cant be hidden when you know what to look for. Every page i back out of you see it take an unauthorized snapshot and there are other ways you can tell they are still in my phone. This is how they do it, you know. Its noted how we homeowners are told how we dont want to go up against these banks and mortgage companies and how they know anything and everything about us because they have all the money and the power and can pay to know all your transactions and everything about you to make it seem as if they are XXXX. Yea well, easy to do when you trick someone to let you waltz right in where all the information is right there at your fingertips. Please Inform other homeowners, if they ever accepted encrypted documents by phh through forcepoint or any other cyber security software that they may not remember but most likely had to click off some kind of agreement like when signing up for a credit card the 1st time to see those docs. then they need to go back to that original email and disconnect because they to are in jeopardy of having whats happening to me, happen to them. This company should not have any contact with me whatsoever, especially after all theve done to me this past yr. I cant believe they actually think its ok to still hold me down like this, knowing i have no family, no friends, am XXXX and am basically the perfect candidate for them to even do this to. That shows what type of people and company they are. 

Proof? Thats easy to provide but really, its not that someone could get hacked like this that should be the question. A quick XXXX  search should show anybody using the internet or Wi-Fi can be hacked if someone really wanted to hack them. The real question is what would a XXXX dollar company want with someone like me, a washed up accountant, illegally foreclosed on 3 times last year, home stolen out from under him and sold off, family left as a result of, etc? What could I possibly know that they would go to such great lengths to cover up, where they just poof, made the lawsuit i had on them disappear, where they just outright satisfied the note on my house and offered it to me, a note that i may add according to them and my last invoice received, was XXXX delinquent on payments? 

The answer : comes in the next complaint. 1st i need them off and out of my phone, laptop, and whatever else they got in of mine and are using to intrude on me.

Company response to consumer: Closed with explanation