Consumer complaint received 2024-08-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
What happened? 

On XX/XX/XXXX, I obtained updated copies of my credit reports from XXXX, Experian, and XXXX. Upon reviewing these reports, I discovered significant inaccuracies that have persisted for several years despite my continuous efforts to correct them. Specifically, several accounts that should have been closed in XXXX due to non-payment are incorrectly reported with ongoing activity and balances as recent as XXXX. These accounts include XXXX Bank, XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX. 

Details of the Issue : XXXX. XXXX Bank : This account, which should have been closed in XXXX with a " charged off '' status, is incorrectly reported with a balance of {$12000.00} and activity continuing through XX/XX/XXXX. This is a clear error, as no payments or activity should be reflected after the account 's closure in XXXX. 

XXXX. Capital XXXX ( Multiple Accounts ) : Several Capital XXXX accounts that were closed in XXXX are still incorrectly reported with balances and ongoing activity. For example, XXXX account shows a balance of {$850.00} with activity continuing through XXXX, suggesting the account is still active, which is not the case. 

XXXX. XXXX ( Multiple Accounts ) : XXXX XXXX accounts, both of which should have been closed in XXXX, are currently reported with balances of {$5500.00} and {$1100.00} respectively, along with activity through XX/XX/XXXX. These accounts should have been closed and marked as " charged off '' in XXXX, yet they still reflect incorrect balances and ongoing activity. 

XXXX. XXXX XXXX XXXX : This account, which should have been closed in XXXX, is incorrectly reported with a balance of {$12000.00} and activity continuing through XX/XX/XXXX. This misreporting is damaging my credit profile by falsely indicating that the account remains active with a significant outstanding balance. 

XXXX. XXXX XXXX : This account should have been closed in XXXX, but the report shows a balance of {$7100.00} and activity continuing through XXXX. This incorrect information negatively impacts my credit history and needs to be corrected immediately. 

XXXX. XXXX XXXX : This account was closed in XX/XX/XXXX, yet the report incorrectly lists a balance of {$7700.00} and activity through XX/XX/XXXX. This incorrect information suggests that the debt is still active, which is not true. 

Actions Taken : Since XXXX, I have continuously disputed these inaccuracies with XXXX, Experian, and XXXX, requesting that they correct the errors. Despite my repeated efforts over the past XXXX years, the necessary corrections have not been made, and the incorrect information continues to appear on my credit reports. 

I have also requested detailed validation of the debts associated with these accounts, including verification of the correct account balances, the accurate dates of account closures, and the legitimacy of any activity reported after the accounts were supposed to be closed in XXXX. Unfortunately, I have not received satisfactory responses or written confirmation that these errors have been addressed and corrected. 

Impact : These ongoing inaccuracies have caused significant financial harm, including : - XXXX in XXXX XXXX XXXX : I have been denied new credit or offered unfavorable terms due to the incorrect balances and reported activity on these accounts. Lenders perceive a higher risk due to this erroneous information, which is unjustly lowering my creditworthiness. 
- **Higher XXXX XXXX on Existing Credit : The inaccurate information has led to higher interest rates on existing loans and credit accounts, making it more difficult for me to manage my finances effectively. 
- Damage to My Financial Reputation : The inaccurate reporting has severely damaged my financial reputation, affecting my ability to negotiate favorable terms for financial products and services. This situation has created unnecessary financial stress and has persisted for far too long. 

Conclusion : Given the severity and persistence of these issues, I am seeking immediate and thorough corrections to all the errors identified in my credit reports. It is crucial that these errors be rectified to prevent further damage to my credit history and financial well-being.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation