Consumer complaint received 2021-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: MUFG AMERICAS HOLDINGS CORPORATION
State: CA

Complaint narrative:
What happened? 
This complaint should be directed to XXXX XXXX XXXX. Office of the XXXX. XXXX XXXX XXXX XXXX <><> -- -- - The Complaint -- -- -- -- -- MUFG Union Bank lured me into opening a checking account with the promise it will pay me {$300.00} bonus, which they never did. To keep using interest free my large 7 figure deposit, Union Bank repeatedly lied that they mailed me the bank card which never came in four months, unil couple of days ago - with a full 4 months delay. There was no legitimate reason for not issuing that bank card at all. -- - On XX/XX/2021 XXXX Bank took from my account XXXX and again on XX/XX/2021 the bank took {$2000.00} for a total of {$16000.00}. A call to legal process department reviled that California XXXX XXXX served a levy which did not have information consistent with my account. - MUFG Union Bank acted carelessly with a high dose of incompetence and disregard for consumers'rights when an outsourced department in a third world country accepted the levy and took the money out of my account, despite evident inconsistencies ( the non matching name for example ). When I spoke with department manager XXXX, he lied to me boldly that he personably called the XXXX  and they confirmed that date of birth was matching. California XXXX XXXX XXXX XXXX " XXXX '' ) does not discuss or share personal information as such conduct will represent a major privacy violations. Yet, flourishing through lies in the misbehaving Bank with the terrible reputation US which is the one of cheating customers by the rate of hundreds ( see a link below XXXX XXXX lied freely and the office of the President when I brought this to XXXX 's attention did not seem to care about such troubling conduct allegation, which appears to be Union banks corporate culture. -- - A moth and a half after the issue was resolved and the money was restored in my account I tried to make 2 x {$1000.00} transfers last week. Union Bank did not complete the transaction and instead froze my aces to onlinebanking and then froze my account and denied me the aces to my deposit which caused me to default on the contract with a {$100000.00} reprecosion. -- Despite Banks baseless claim thataccount was frozen to protect me as a customer and the bank from fraudulent transactionsMUFG UnioXXXX Bank could NOT produce ANY evidence to support such false claim asserted in XX/XX/2021 letter, which was discussed further below in more details. My demand to close the account was denied by the Bank and I was caused to default on the contract sue to such practice. -- - Despite the fact that that and earlier dispute concerning XXXX request to withhold was resolved almost two months ago, XXXX who represents MUFG Union Bank 's President 's office said that Union Bank will re-debit my account. Giving that there are no base to do that, I consider this to be an act of embezzlement as they use the relationship to take the money that is not theirs and that no one asked them to take. - On request, MUFG Union Bank provided NO evidence to date, showing that after the original dispute regarding the California XXXX XXXX XXXX ( FTB ) was resolved on XX/XX/2021, the XXXX did contact the Union Bank with request to withhold and did not levy another account, in the meantime. -- I take MUFG Union Banks abuse very seriously. Based on the publicly available record Union Bank has been cheating consumers for years and is time for the Government to step in and conduct a through investigation into this XXXX offshoot inUS conduct - see also : XXXX : XXXX -- XXXX fact XXXX MUFG Union Bank is a corporate offshoot of MUFG in XXXX, with bad reputation in XXXX where hundreds complained about being cheated and defrauded by thisbank, MUFG XXXX XXXX XXXX is also on notice that Union Banks harassment and intimidation needs to cease. -- MUFG Union Bank has been engaging in series of harassing, fraudulent and disloyal acts described below, which must CEASE and DESIST Immediately. Idemand that Union Bank is subjected to investigation and that my demand to close the account without THEM keeping a single penny, under any pretext, is honored, immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief