Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XXXX XXXX talked to me on XX/XX/XXXX and sent an email about my pending trip to the bank to do business. 

Since then, XXXX XXXX and others have allegedly been using cohersive control to keep me and my family away from my bank accounts. She worked with XXXX XXXX of Bank of America in XXXX, Connecticut, and others worked with XXXX to keep me away from all of my money. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX BANK OF AMERICA at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Whereas , XXXX XXXX XXXX aka XXXX XXXX , ( XXXX  XXXX XXXX ), has done business with Bank of America since XXXX . XXXX XXXX was assured that she would be sent {$8000.00} for emergency funds if she was robbed and could not make it back to the XXXX XXXX. 

Upon information and belief, XXXX XXXX of Bank of America in XXXX XXXX XXXX, California, stalked XXXX XXXX  back to XXXX XXXXXXXX XXXX XXXXXXXX townhouse and entered her home to talk about her upcoming visit to the bank to do business. XXXX XXXX, while doing business as XXXX XXXX XXXX, deposited {$60.00} XXXX with Bank of America in three or more branches in the United States of America.

Upon information and belief, XXXX XXXX and her staff were unable to make it to the bank after she spoke to XXXX. And XXXX did not send the {$8000.00} as agreed. Also, XXXX XXXX could not access her money via phone banking. Additionally, XXXX did not return the {$50.00}, XXXX XXXX XXXX paid her for concierge services. Furthermore, the plaintiff requested the new account number XXXX said she exchanged for the old account number. But XXXX did not give her the new account number, nor set her up one phone banking. Additionally, XXXX did not hire XXXX XXXX as a financial advisor as agreed because she was the banker with the largest deposit at her branch.

Upon information and belief, XXXX talked to XXXX XXXX  on XX/XX/XXXX and sent an e-mail about her pending trip to the bank to do business. Since then, XXXX XXXX and others ( XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, et al ) have allegedly been using cohersive control to keep the XXXX XXXX and her family away from her bank accounts. XXXX XXXX asked executives to remove XXXX and all of her associates, especially XXXX XXXX supposedly a former worker at Bank of America in XXXX, Connecticut. 

In XX/XX/XXXX, XXXX and the associates that came with her with unorthodox tools were still stalking, threatening, and injuring XXXX XXXX, her family, and her staff, leaving two people dead and one in critical condition in XX/XX/XXXX. They also breached contractual obligations to protect a client while she does business with its bank and its workers. The also breached the contract to send {$8.00}, XXXX in an emergency, set the client up on phone banking, send statement via email, do " concierge banking '' for an extra {$50000.00}. 

Upon information and belief, Bank of America and its affiliates were called to remove XXXX and her friends away from stalking and using cohersive control of XXXX XXXX and her family. But to date, bank executives have failed to do so.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation