Consumer complaint received 2025-03-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
I am writing to lodge a formal complaint against Bank of America, located at XXXX XXXX XXXX XXXX XXXXXXXX concerning an issue involving the unauthorized withdrawal of funds from my business checking account # XXXX on XX/XX/year>. 

To provide context, I became aware that Bank of America withdrew funds from my business account in order to offset a non secured debt. I was neither informed nor provided with prior notification of this action. These funds were removed without my explicit consent and knowledge, and I have not been given a valid explanation of the nature of this debt or why my business account was used to settle it. I could have declared bankruptcy, but I am honest and had been waiting for the right moment to start repaying that debt. 

I am a small business owner investing in small houses purchase, renovate, and selling. My business was low for the last XXXX years due to the tough economic conditions in the country. So, I borrowed money recently from a group of investors to restart that business again. My objective was to start giving business to Bank of America again, and deposited {$200000.00} in XXXX of my business accounts in the Bank of America. 

Greedy bank officers took this opportunity, and without any prior intimation, Bank took out {$8500.00} from my Business checking account on XX/XX/year> overnight to recover a non secure debt, and closed the line of credit account ending with XXXX despite taking full money that I owed. I contacted the bank but bank has not yet responded to my enquiry. 

Despite my several attempts to contact the bank, I have not received a satisfactory response or resolution as yet. I am deeply concerned about this unauthorized action, as it has severely impacted my business operations and financial standing. I consider that Bank is not at all allowed to offset the debt just stealing money from my account. This action has jeopardize my business plan significantly. 

I respectfully request that XXXX investigate this matter thoroughly, as I believe this constitutes an improper or potentially unlawful action on the part of Bank of America. I am seeking a resolution that includes the restoration of the funds withdrawn from my account, as well as clarification regarding the alleged debt and the legal basis for the banks actions. There are proper steps and procedures that could justify that unauthorized withdrawal. 

Please find attached all relevant documentation, including account statements, communication with Bank of America, and any other supporting information. I would greatly appreciate your prompt attention to this matter and assistance in resolving this issue. 

Should you require any further information or documentation, please do not hesitate to contact me at XXXX or email XXXX Thank you for your time and attention to this serious matter. Please see enclosed the copy of the transaction in a PDF file attached. I am hopeful that you will look into this matter sympathetically, and save me from this cruelty of Bank of America. 

Sincerely, Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation