Consumer complaint received 2024-09-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SANTANDER HOLDINGS USA, INC.
State: FL

Complaint narrative:
XXXX XXXX To : U.S. Department of Education XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Dispute Failure to Comply with 15 U.S. Code 1631 Disclosure Requirements To Whom It May Concern, I am writing to formally dispute the inaccurate and misleading reporting of my U.S. Department of Education and Santander Consumer USA accounts , as reflected on my credit reports from XXXX, XXXX, and XXXX. I have previously contacted your institutions and the credit bureaus multiple times over the past year, yet I have received no satisfactory response or resolution. This ongoing failure to properly investigate and correct these inaccuracies constitutes a clear violation of both federal law and your fiduciary responsibilities. 

The accounts in question are as follows : XXXX : U.S. DEPT OF XXXX, Account Number : XXXX ( reported twice ) XXXX : XXXX DEPT OF EDUCATION XXXX Account Number : XXXX US DEPT OF EDUCATION, Account Number : XXXX US DEPT. OF EDUCATIONXXXX, Account Number : XXXX XXXX : XXXX XXXX XXXX XXXX, Balance : XXXX Santander Consumer USA : [ Include account numbers or identifying information here ] Credit reporting agencies Take part in the Same responsibility as they have been allowing these accounts to be reported for years It is my understanding that under 15 U.S. Code 1631, you are required to provide full disclosure of my credit obligations. I have repeatedly requested this documentation and full disclosure of the terms of my alleged debt, yet both U.S. Department of Education and Santander have failed to provide the required information within a reasonable time frame. This lack of transparency not only violates the law but also reflects a blatant disregard for consumer rights and legal obligations.

Immediate Action Required : 1. Provide Full Disclosure : I demand that both U.S. Department of Education and Santander immediately provide full and accurate disclosure of all credit obligations associated with these accounts, including but not limited to original account agreements, payment histories, and any other documentation necessary to validate the debt, in accordance with 15 U.S. Code 1631. 
XXXX. Correct Credit Reporting Errors : These accounts must be corrected and updated accurately across all major credit reporting agencies ( XXXX, XXXX, and XXXX ). Continued misreporting, coupled with your failure to provide adequate investigation, will leave me no choice but to pursue legal action. 
XXXX. Cease and Desist Unauthorized Reporting : If the debt can not be substantiated, both entities must cease reporting these accounts to credit bureaus immediately. Continued reporting of unverified or inaccurate information is a violation of the Fair Credit Reporting Act ( FCRA ), for which I reserve the right to seek further legal remedy. 

Failure to respond to this letter within 30 days with full disclosure and rectification of these errors will result in further escalation, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and considering legal action for damages caused by your failure to comply with both the Truth in Lending Act ( 15 U.S. Code 1631 ) and the Fair Credit Reporting Act.

This letter serves as your final opportunity to address and rectify these violations before I pursue further legal remedies.

Company response to consumer: Closed with explanation