Consumer complaint received 2025-10-09 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
FORMAL COMPLAINT AND REQUEST FOR INVESTIGATION SUMMARY TO : Federal Deposit Insurance Corporation ( FDIC ) Consumer Response Center SUBJECT : Complaint Against Bank of America Regarding Fraudulent Theft and Denial of Unemployment Benefits ( Case Escalation : 5-6 Year Duration ) SECTION I. OVERVIEW OF COMPLAINT I am filing a formal complaint and requesting an immediate investigation into the systemic failure, unauthorized theft, and subsequent denial of unemployment benefit funds administered by Bank of America over a period of approximately five to six years ( since XXXX ). 
I was officially awarded {$20000.00} in unemployment benefits, but have only received {$3300.00}. This leaves a total of {$16000.00} that was stolen, transferred, or otherwise made inaccessible due to alleged fraudulent activity that the bank failed to prevent or properly investigate. 
SECTION XXXX. DEVASTATING PERSONAL CONSEQUENCES The fraudulent theft of {$16000.00} and the banks subsequent five-to-six-year failure to investigate, acknowledge, or return the stolen funds has resulted in extreme personal and financial ruin. 
Due to this prolonged financial hardship and inability to access awarded funds, I have been left homeless, have lost my house, my car, and the overwhelming trauma has led to the loss of my family ( wife and children ). 
SECTION III. TIMELINE OF SYSTEMIC FAILURE Deposits and Theft : Funds would be deposited into the Bank of America account but would immediately become the subject of unauthorized activity. It was a constant " race to the bank '' between myself and the fraudulent party to access the funds first.

Account Lockouts : My account was repeatedly and frequently locked out, preventing my access to the funds. I was often forced to travel approximately 25 miles to a bank location to unlock the account, only to find the funds had been stolen or transferred by the time access was restored.

Lack of Resolution : Despite immediate reporting, Bank of America failed to halt the theft or provide access to the funds.

SECTION IV. EXTREME VOLUME AND CONTRADICTORY NATURE OF DENIALS I have received an overwhelming number of denial letters over the past five to six years. I have compiled literally thousands of these documents ( estimated at 10,000 letters ), which represent the uniform rejection of nearly every claim filed for the stolen money. Key amounts denied include : {$4300.00} and {$1200.00}. 
All denial letters appear to be generated by an automated system, using contradictory language such as claiming " card present transactions '' and " no posting error has occurred, '' which directly conflicts with the fact that the account was routinely locked and inaccessible to me when the money was taken. 
SECTION V. DEMAND I demand a full refund of the stolen {$16000.00} and compensation for the five-to-six years of severe financial and personal harm incurred. 
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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation