Consumer complaint received 2026-04-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
FORMAL COMPLAINT : Systemic Fraud, Rate Baiting, and Internal Collusion Ring To : Office of the Comptroller of the Currency ( OCC )/ Consumer Financial Protection Bureau ( CFPB ) Financial Institution : JPMorgan Chase Bank , N.A . ( XXXX XXXX ) XXXX XXXX XXXX : XXXX XXXX. XXXX SUMMARY I am filing this formal complaint against JPMorgan Chase for UDAAP violations, Illegal Steering, Rate Fraud, and Discriminatory Practices targeting me as an XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) new immigrant. This case involves a coordinated effort by multiple staff members across XXXX branches to deceive me into high-fee products and subsequently obstruct my formal fraud investigation. XXXX. STATEMENT OF FACTS * Initial Intent ( XX/XX/XXXX ) : I approached the XXXX XXXX to open a Chase XXXX XXXX XXXX XXXX ) account. I explicitly demanded " XXXX % safety '' and " XXXX Fees '' for my {$500000.00} deposit. * Deceptive Sales ( XX/XX/XXXX ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) engaged in " Bait and Switch '' tactics. They intentionally withheld no-fee CD options and pressured me into a fee-based XXXX XXXX. * Rate Fraud & Misrepresentation ( XX/XX/XXXX ) : In a written email, XXXX XXXX provided fraudulent tax advice and made a false interest rate claim of XXXX % for a Premium Deposita rate that contradicts public recordsto " trap '' my funds. * Good Faith Negotiation ( XX/XX/XXXX ) : I moved to the XXXX XXXX XXXX to seek resolution. To demonstrate my loyalty, I confirmed via email my intent to increase my deposit to {$800000.00} ( to satisfy the {$3000.00} XXXX bonus and {$1000.00} Self-Directed account bonus requirements ). * Systemic Collusion & Concealment : The XXXX XXXX XXXX at the XXXX XXXX XXXXwho self admitted a former colleague and " XXXX '' to the fraudulent XXXX at XXXXintentionally suppressed my formal complaints for over XXXX hours to shield his former subordinates. * Regulatory Red Flags : A background check via XXXX XXXX reveals that both XXXX staff members ( XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ) have prior disciplinary disclosures. Chase demonstrated gross negligence by allowing " red-flagged '' staff to handle vulnerable immigrant accounts. XXXX. CORE LEGAL VIOLATIONS XXXX. Illegal Steering : Directing a low-risk client into high-fee products while concealing low-cost alternatives. XXXX. Rate Fraud : Misrepresenting interest rates to prevent customer attrition to competitors. XXXX. Breach of Fiduciary Duty : Prioritizing bank commissions over the client 's expressed safety requirements. XXXX. Obstruction of Investigation : Internal staff using personal " XXXX XXXX relationships to block formal fraud reporting. XXXX. CONCLUSION This is a case of Predatory Inclusion. Chase staff exploited my background for fee-generation through fraud and cross-branch collusion. I request federal intervention to ensure these practices are investigated and the responsible parties held accountable. I have already submitted a detailed report of these facts to the JPMorgan Chase XXXX XXXX ( XXXX ) on XX/XX/XXXX ( see attached documents ). However, given the systemic nature of the collusion between the XXXX branches and the continued lack of a formal written resolution from the bank, I am now seeking federal oversight from the OCC. I have elevated this matter for dual-agency federal oversight via both the OCC and the CFPB. I have retained all email evidence and call logs. Written communication only. No phone calls.

Company response to consumer: Closed with explanation