Consumer complaint received 2017-02-12 00:00:00
Product: Credit card — 
Issue: Privacy — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I have applied for paperless statements ; and, for the last XXXX3 years when I attempt to Log-In to my on-line banking, I receive a message that they do not recognize my computer. I call to obtain a code, they asked security questions. almost every time, they ask for my complete Social Security number. I know that this is NOT recommended, because someone may be listening ; and, steal personal information for identity theft. I attempted to Log-In to my 0nline banking this evening, answered security questions and they claim my email does not match what they have on record, EVEN THOUGH THEY ARE SENDING EMAILS to that same email address notifying me that my online statement is ready for viewing. I was told by the XXXX that she could not issue me a security code, due to the problem with the email, they SUPPOSEDLY have on record. I reminded her that the calls are recorded, I would be filing a complaint and submitting emails that CHASE has sent to my email ( XXXXXXXXXXXX ) as far back as XXXX XXXX, XXXX and XXXX XXXX, XXXX. I let her know that the purpose of online banking was for convenience and to not have to contact bank employees every time I Log-In. 
I believe that CHASE has retained some employees from WASHINGTON MUTUAL, the biggest sub-prime lenders. My son had an account with CHASE and payments could be made at WASHINGTON MUTUAL. When I visited the WASHINGTON MUTUAL branch located at XXXX and XXXX XXXX in XXXX XXXX, CA XXXX ( close to a new sub-station for the XXXX XXXX police department. When paying my son 's bill, I noticed the previous customer had left his transaction slip. I grabbed it and intended to return the slip to the customer after my transaction. The teller kept my money to pay my son 's bill ; and, accused me of stealing. I had to call the police ; and, by the time all was done, the previous customer left. I explained to the police officers, they said the did not need the previous customer 's slip, then went inside, talked to the teller and had her process the payment. I was instructed to remain outside, until they returned. I was given the transaction slip for the payment to be made on behalf of my son. NUMEROUS MINORITIES in the community had commented about that incident, and claim I took money. I took XXXX classes with a XXXX XXXXXXXX from Hawaii, whose daughter worked with her. Obama 's election occurred and they must have decided to cause problems if persons taking the classes did not provide them with XXXX leads, that they would make obtaining a XXXX would be difficult through them. At XXXX meeting, XXXX ( XXXX ) interrupted the class, discussing that she had kept some of the money withdrawn from her mother 's XXXX XXXX XXXX XXXX bank. It was a Washington Mutual card that XXXX handed to XXXX. 
From : Chase & lt ; XXXXXXXXXXXX & gt ; Sent : Friday, XXXX XXXX, XXXX XXXX XXXX To : XXXXXXXXXXXX Subject : Your credit card statement is available online From : Chase Freedom XXXX & lt ; XXXXXXXXXXXX & gt ; Sent : Thursday, XXXX XXXX, XXXX XXXX XXXX To : XXXXXXXXXXXX Subject : Save 10 % or 20 % on top gift cards through Ultimate Rewards ( SM ) From : Chase Freedom XXXX XXXX XXXX & lt ; XXXXXXXXXXXX & gt ; Sent : Wednesday, XXXX XXXX, XXXX XXXX XXXX To : XXXXXXXXXXXX Subject : 5 % cash back confirmation

Company response to consumer: Closed with explanation