Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
To : Citigroup Legal Department Email : [ Insert Citigroup 's provided email or use the contact form ] Phone : ( XXXX ) XXXX Date : XX/XX/XXXX Dear Citigroup Legal Team, I am writing to formally raise significant concerns regarding several issues that I believe involve promissory fraud, securities fraud, and violations of key consumer protection laws. As a consumer, I am exercising my right to understand the nature of these issues and to request immediate attention and resolution.

1. Summary of Issues and Allegations The following concerns are being raised regarding the actions of Citigroup, its subsidiaries, and agents : Promissory Fraud : I believe there has been a misrepresentation or false inducement regarding the terms of a financial agreement, specifically regarding promises made that were not honored or were fraudulent in nature.

Securities Fraud : I suspect fraudulent practices related to the handling of financial instruments or securities, where material misstatements or omissions may have occurred to manipulate market conditions or deceive investors.

Violations of the Truth in Lending Act ( TILA ) : I request a review of how Citigroup may have failed to disclose key terms or charges in violation of TILA, leading to potentially misleading or deceptive lending practices.

Violations of the Federal Reserve Act : I seek clarity regarding any actions that may have violated provisions of the Federal Reserve Act, particularly in relation to the issuance or handling of credit and monetary transactions.

Violations of Generally Accepted Accounting Principles ( GAAP ) : I request an examination of Citigroups financial reporting to ensure adherence to GAAP standards, especially in the context of any misleading financial statements or reports that may affect consumers.

False Claims Act : If Citigroup has made false claims regarding financial products or services, I am requesting documentation to verify the accuracy of such claims, particularly if it relates to government-funded programs or financial instruments.

Privacy Act and Fair Credit Reporting Act ( FCRA ) Violations : I am concerned that my personal information has been mishandled or improperly reported, potentially violating my privacy rights under the Privacy Act of 1974 and the Fair Credit Reporting Act ( FCRA ).

Fair Debt Collection Practices Act ( FDCPA ) Violations : I believe there may have been violations of the FDCPA in the collection of any alleged debt, especially regarding harassment, misrepresentation, or failure to provide proper documentation of the debt.

2. Conditional Offer and Opportunity to Cure In light of these serious concerns, I am providing Citigroup with a conditional offer to resolve these issues amicably : I request that Citigroup provide certified documentation and evidence that demonstrates : That no fraud ( promissory, securities, or otherwise ) has occurred and that all financial practices adhered to applicable laws and regulations.

That Citigroup complies with TILA, the Federal Reserve Act, GAAP, the False Claims Act, and other relevant federal and state laws.

That all privacy rights have been respected and that no FCRA or FDCPA violations have taken place.

I request that Citigroup provide a full, transparent account of the transactions, communications, and practices that have led to these allegations. If fraudulent or illegal activity is identified, I demand that Citigroup immediately cease such activities and make restitution as appropriate.

3. Failure to Answer and Discharge of Alleged Debts In the event that Citigroup is unable to respond on a point-by-point basis within the time legally permitted, I hereby place Citigroup on notice that I will consider this a failure to substantiate any alleged claims or obligations. As such, I request that : All allegations related to any debts or claims be discharged in full.

If any consumer report has been generated or reported to any credit reporting agency regarding these alleged debts or claims, I demand that these accounts be updated to a P.A.A.N.L. status ( Paid As Agreed, No Late ).

4. Reservation of Rights I expressly reserve all rights and actions, including but not limited to those under UCC 1-308, as an agent on behalf of the principal. I do not waive any of my legal rights by issuing this conditional offer and expect all actions taken by Citigroup to comply with applicable law.

5. Opportunity to Cure I am providing Citigroup 30 days from the date of receipt of this letter to respond and address the above concerns. During this period, I expect : A full response to each of the allegations raised above, including any supporting documents, communications, or evidence.

A clear action plan to cure any violations, whether by issuing corrections, rectifying fraudulent statements, or offering restitution where appropriate.

6. Failure to Cure and Notice to Enforcing Agencies If Citigroup fails to provide the necessary documentation and actions to cure these issues within the stipulated 30-day period, I reserve the right to pursue legal remedies under : The False Claims Act for any misleading claims made to the government.

The Fair Debt Collection Practices Act ( FDCPA ) and other consumer protection laws, should Citigroup 's actions be in violation of these provisions.

A formal complaint to the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), Office of the Comptroller of the Currency ( OCC ), and other relevant regulatory and enforcement agencies.

State-level consumer protection agencies and relevant bodies that regulate financial institutions and consumer rights.

Additionally, I may pursue further action in the form of a civil lawsuit for any damages incurred due to these alleged violations.

7. Conclusion I respectfully request that Citigroup address these issues in a timely and comprehensive manner. I trust that Citigroup will take this matter seriously and work towards a resolution that complies with all relevant laws, protects consumers, and upholds ethical business practices.

Thank you for your prompt attention to this matter. I look forward to your response within the next 15 days. 

Sincerely, XXXX XXXX : XXXX, XXXX on behalf with full P.O.A. on record for PXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX associated to that Social Security Account ending in ( XXXX ) Enforcing Agencies Put on Notice : Consumer Financial Protection Bureau ( CFPB ) Federal Trade Commission ( FTC ) Office of the Comptroller of the Currency ( OCC ) State-level Consumer Protection Agencies

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation