Consumer complaint received 2025-08-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
Dear Experian Disputes Department I dispute concerning your continued reporting of the CITI BANK CARD/CBNA account as a charge-off on my consumer credit report. This reporting is materially inaccurate, legally deficient, and represents multiple federal, state, and commercial code violations, which I outline below in detail. 


I. Non-Compliance of Debt Ownership Laws Invalid Status of CITI BANK CARD/CBNA Citibank ( CBNA ) is no longer the rightful owner or creditor of the debt allegedly associated with the account referenced above. The debt was sold to XXXX XXXX XXXX XXXX XXXX ( XXXX ), a third-party debt collector headquartered in XXXX, NY XXXX XXXX which operates without a valid license or bond in the State of New Jersey my state of residence. 
By law, once a debt has been sold to another entity, the original creditor forfeits legal ownership, enforcement rights, and financial interest, and therefore can not lawfully report the account as a current charge-off. The continued reporting by Citibank constitutes : Misrepresentation of current debt ownership, Intentional falsification of account status, and A violation of FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ) which prohibits the reporting of inaccurate or outdated information.

If Citibank no longer owns the debt, it has no legal standing to report the balance, status, or charge-off condition, and such conduct constitutes fraud and consumer data abuse.

II. Citibank is NOT a Holder in Due Course UCC 3-302 Violation Under Uniform Commercial Code Article 3 3-302, a Holder in Due Course ( HIDC ) must : Have possession of the original, enforceable negotiable instrument ( i.e., the tangible, original promissory note ), Take the instrument for value, in good faith, and without notice of any claims or defenses..

Citibank/CBNA has failed to demonstrate possession of the original, tangible promissory note, and there is no evidence that it remains a lawful holder in due course. At most, a digital copy or reproduction may exist, but copies do not confer legal standing or enforceability under UCC guidelines. Without the wet-ink original document, Citibanks reporting of a charge-off is : Legally null, Not enforceable in court, and In violation of my constitutional due process rights to challenge any contract claim.

I demand to inspect the original, physical promissory note to validate the authenticity and ownership of this account. A scanned image, PDF, or faxed document is not sufficient evidence of lawful debt ownership.

III. Fraudulent Double Reporting & Usury Violations If Citibank has sold, transferred, or assigned this debt, and XXXX XXXX XXXX XXXX is simultaneously collecting or owning the alleged balance, then double reporting is occurring where two parties are simultaneously claiming ownership of the same account. This creates consumer confusion, damages creditworthiness, and violates FCRA and FDCPA standards.

The charge-off status without an active security interest ( e.g., no lien, no collateral, no enforceable note ) is deceptive, misleading, and legally unconscionable. 

XXXX XXXX XXXX XXXX Is Operating Illegally in NJ XXXX XXXX XXXX XXXX, the alleged debt buyer, is not licensed or bonded in New Jersey, as required under state law for all debt collectors. Therefore, any assignment, collection effort, or reporting arising from this entity is void ab initio and unenforceable in any court within New Jersey jurisdiction.

This means Citibank can not legally maintain the account status as " charge-off '' if the enforcement rights were sold to an unqualified entity.

Demand for Immediate Correction and Full Compliance 1.Under 15 U.S. Code 1681i, I am invoking my right to a reinvestigation and demand that Experian take the following actions : 2.Delete the Citibank charge-off reporting immediately XXXX as it is based on non-compliance with FCRA, UCC, and XXXX XXXX 

XXXX a full record of all communications with Citibank and/or XXXX XXXX Services XXXX XXXX XXXX this account. 


XXXX.Supply a certified copy of the original, signed, physical promissory note, not a facsimile, digital image, or scanned PDF.

5.Cease and desist from publishing or re-publishing charge-off data not substantiated by actual, enforceable, ownership interest.

Failure to comply within 15 calendar days from the date of this letter will result in formal complaints being filed with : Federal Trade Commission ( FTC ) The Office Of the Controller Of The Currency ( OCC ) FEDERAL DEPOSIT INSURANCE CORPORATION ( FDIC ) Federal Reserve Board ( FRB ) Securities and Exchange Commission ( SEC )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief