Consumer complaint received 2024-06-29 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Radius Global Solutions LLC
State: CA

Complaint narrative:
On XX/XX/XXXX, cancelled my cell phone service with XXXX XXXX XXXX. They continued to bill me after the fact. I disputed the final {$100.00} that they said I owed because I did not owe it. 
On XX/XX/XXXX, I contacted my bank and disputed the charge that was automatically charged to my account by XXXX XXXX XXXX XXXX XXXX XXXXXXXX completed their research and credited my account which means they never received documentation from XXXX XXXX XXXX supporting their accusations. 
XXXX XXXX XXXX continued to call me incessantly and continued to send me a bill ordering me to pay it even after I sent them a letter in detail disputing the charges and requesting documentation and proof on their side. Towards the end of XXXX, XXXX XXXX XXXX threatened to send me to collections and ignored my letters to them. On XX/XX/XXXX, I sent XXXX XXXX XXXX another letter stating in detail that Im disputing the debt they say I owe and that if they report the debt to credit reporting agencies, its a violations of my rights under the Fair debt collections practices act. 
In XX/XX/XXXX, I received a letter and multiple calls from a debt collector named XXXX XXXX XXXX XXXX, XXXX on behalf of XXXX XXXX XXXX. I then sent them a dispute letter that also included the dispute letter I sent to XXXX XXXX XXXX. Because I was disputing this, I received a response from them saying they would wait to hear back from XXXX XXXX XXXX. I never heard anything back from them. Then on XX/XX/XXXX, I start receiving various e-mails from XXXX XXXX who is now trying to collect the {$100.00} from me on behalf of XXXX XXXX XXXX. I notified them of the other individuals I sent dispute letters to and that XXXX XXXX XXXX just keeps switching 3rd party collectors to harass me. I told them I was disputing this and that I have since XXXX and XXXX XXXX XXXX hasnt sent any proof or documents supporting their right to collect this amount, all they have done is continue to switch collectors. The response I received back was the following : We received your notice of a dispute and paused all collection activity. We informed the account owner, XXXX XXXX XXXX XXXX. The investigation is ongoing. 
We will not resume collection activity until you have been provided with validation documentation. 
I never heard from them again. 
Fast forward to XX/XX/XXXX, I check my credit report and all of a sudden I have a debt collection reported on my credit report from a company called Radius Global Solutions for {$100.00} on behalf of XXXX XXXX XXXX. I have never received letters or any documentation from this company. I have always and continued to dispute this collection with XXXX XXXX XXXX and they have failed to provide and documents whatsoever. This report to my credit agency just made my credit score go down significantly and affect me negatively. This companies actions are illegal and in violation of the Fair Debt Collection Practices Act and Fair Credit Reporting Act. Both XXXX XXXX XXXX and Radius Global Solutions have illegally violated my rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation