Consumer complaint received 2024-05-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
Equifax continues to report an account incorrectly which is causing me harm. The account listed as XXXX XXXX is reporting incorrectly as a collection/charge off. This can not be true because federal law states when a creditor terminates an account any balance due over a {$1.00} should be refunded to the consumer. How did Equifax determine the information they are reporting and the other XXXX consumer agencies are not reporting this account at all. The consumer agencies must match across the board. XXXX Treatment of credit balances ; account termination. XX/XX/XXXX ) Credit balances. When a credit balance in excess of {$1.00} is created on a credit account ( through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of the consumer ), the creditor shall : ( XXXX ) Credit the amount of the credit balance to the consumer 's account ; ( XXXX ) Refund any part of the remaining credit balance within XXXX business days from receipt of a written request from the consumer ; ( XXXX ) Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than XXXX months. No further action is required if the consumer 's current location is not known to the creditor and can not be traced through the consumer 's last known address or telephone number. XX/XX/XXXXAccount termination. ( XXXX ) A creditor shall not terminate an account prior to its expiration date solely because the consumer does not incur a finance charge. ( XXXX ) Nothing in paragraph XX/XX/XXXX ( XXXX ) of this section prohibits a creditor from terminating an account that is inactive for XXXX or more consecutive months. An account is inactive for purposes of this paragraph if no credit has been extended ( such as by purchase, cash advance or balance transfer ) and if the account has no outstanding balance. XX/XX/XXXXTimely settlement of estate debts (XX/XX/XXXX) General rule. XX/XX/XXXX Reasonable policies and procedures required. For credit card accounts under an open-end ( not home-secured ) consumer credit plan, card issuers must adopt reasonable written policies and procedures designed to ensure that an XXXX of an estate of a deceased accountholder can determine the amount of and pay any balance on the account in a timely manner. XX/XX/XXXX Application to joint accounts. Paragraph ( XX/XX/XXXX of this section does not apply to the account of a deceased consumer if a joint accountholder remains on the account. ( XXXX ) Timely statement of balanceXX/XX/XXXXRequirement. Upon request by the XXXX of an estate, a card issuer must provide the XXXX with the amount of the balance on a deceased consumer 's account in a timely manner. ( ii ) Safe harbor. For purposes of paragraphXX/XX/XXXXof this section, providing the amount of the balance on the account within XX/XX/XXXX days of receiving the request is deemed to be timely. ( XXXX ) Limitations after receipt of request from XXXX XX/XX/XXXX Limitation on fees and increases in annual percentage rates. After receiving a request from the XXXX of an estate for the amount of the balance on a deceased consumer 's account, a card issuer must not impose any fees on the account ( such as a late fee, annual fee, or over-the-limit fee ) or increase any annual percentage rate, except as provided by XXXXXX/XX/XXXX Limitation on trailing or residual interest. A card issuer must waive or rebate any additional finance charge due to a periodic interest rate if payment in full of the balance disclosed pursuant to paragraph XX/XX/XXXXof this section is received within XX/XX/XXXXdays after disclosure. XX/XX/XXXXNotice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section XXXX of this title.XX/XX/XXXX Opt out ( XXXX ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless XX/XX/XXXX such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section XXXX of this title, that such information may be disclosed to such third party ; XX/XX/XXXX the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and XX/XX/XXXXthe consumer is given an explanation of how the consumer can exercise that nondisclosure option.XX/XX/XXXXException This subsection shall not prevent a financial institution from providing nonpublic personal information to a nonaffiliated third party to perform services for or functions on behalf of the financial institution, including marketing of the financial institutions own products or services, or financial products or services offered pursuant to joint agreements between XXXX or more financial institutions that comply with the requirements imposed by the regulations prescribed under section XXXX of this title, if the financial institution fully discloses the providing of such information and enters into a contractual agreement with the third party that requires the third party to maintain the confidentiality of such information. XX/XX/XXXXLimits on reuse of information Except as otherwise provided in this subchapter, a nonaffiliated third party that receives from a financial institution nonpublic personal information under this section shall not, directly or through an affiliate of such receiving third party, disclose such information to any other person that is a nonaffiliatedXX/XX/XXXX party of both the financial institution and such receiving third party, unless such disclosure would be lawful if made directly to such other person by the financial institution. (XX/XX/XXXX Limitations on the sharing of account number information for marketing purposes A financial institution shall not disclose, other than to a consumer reporting agency, an account number or similar form of access number or access code for a credit card account, deposit account, or transaction account of a consumer to any nonaffiliated third party for use in telemarketing, direct mail marketing, or other marketing through electronic mail to the consumer. XX/XX/XXXXGeneral exceptions Subsections XX/XX/XXXX) and (XX/XX/XXXXshall not prohibit the disclosure of nonpublic personal information ( XXXX ) as necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with XX/XX/XXXXservicing or processing a financial product or service requested or authorized by the consumer ; XX/XX/XXXX maintaining or servicing the consumers account with the financial institution, or with another entity as part of a private label credit card program or other extension of credit on behalf of such entity ; or XX/XX/XXXXa proposed or actual securitization, secondary market sale ( including sales of servicing rights ), or similar transaction related to a transaction of the consumer ; (XX/XX/XXXXwith the consent or at the direction of the consumer ; XX/XX/XXXXto protect the confidentiality or security of the financial institutions records pertaining to the consumer, the service or product, or the transaction therein ; ( B ) to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability ;XX/XX/XXXXfor required institutional risk control, or for resolving customer disputes or inquiries ; ( XX/XX/XXXX) to persons holding a legal or beneficial interest relating to the consumer ; or ( XXXX ) to persons acting in a fiduciary or representative capacity on behalf of the consumer ; ( XXXX ) to provide information to insurance rate advisory organizations, guaranty funds or agencies, applicable rating agencies of the financial institution, persons assessing the institutions compliance with industry standards, and the institutions attorneys, accountants, and auditors ; ( XXXX ) to the extent specifically permitted or required under other provisions of law and in accordance with the Right to XX/XX/XXXX to law enforcement agencies ( including the XXXX XXXX XXXX XXXX XXXX [ XXXX ] a XX/XX/XXXX functional regulator, theXX/XX/XXXX with respect to subchapter XX/XX/XXXX I of XX/XX/XXXXor the Federal Trade Commission ), self-regulatory organizations, or for an investigation on a matter related to public safety ; (XX/XX/XXXX to a consumer reporting agency in accordance with the Fair Credit Reporting Act [ XXXX XX/XX/XXXX from a consumer report reported by a consumer reporting agency ; ( XXXX ) in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of a business or operating unit if the disclosure of nonpublic personal information concerns solely consumers of such business or unit; or ( XXXX ) to comply with Federal, State, or local laws, rules, and other applicable legal requirements ; to comply with a properly authorized civil, criminal, or regulatory investigation or subpoena or summons by XXXX, XXXX, or local authorities ; or to respond to judicial process or government regulatory authorities having jurisdiction over the financial institution for examination, compliance, or other purposes as authorized by law.

Company response to consumer: Closed with explanation