Consumer complaint received 2026-03-31 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.

Complaint narrative:
Dear Sir / Madam, I am writing to formally raise concerns regarding the conduct of Citigroup XXXX and the governance of its international private banking operations, in connection with my long-standing client relationship spanning multiple jurisdictions. This matter reflects a failure of governance, coordination, and client treatment across Citigroups international private banking platform. While the events described below involve Citis operations in XXXX and XXXX, my complaint relates to broader issues of group-level oversight and consistency of client treatment across Citigroups global private banking platform. By way of background, I have maintained a relationship with Citi for over 25 years across multiple locations, including XXXX, XXXX, XXXX, and XXXX. Summary of Key Issues Following formal complaints I raised regarding funding costs, custody fees, and inconsistencies in commercial terms, my accounts were subjected to a coordinated closure process across jurisdictions, which I believe may have been retaliatory in nature. Over a period exceeding one year, Citi failed to execute my repeated instructions to transfer my investment portfolio between Citi entities, reportedly due to internal licensing constraints. This exposed my portfolio to unnecessary financial and market risk, which I explicitly highlighted to the bank. Citi presented its XXXX platform as an offshore extension of my XXXX relationship. In practice, I encountered materially different pricing structures, margin terms, and decision-making processes, resulting in financial detriment. A significant bond position ( approximately USD XXXX ) was redeemed without proper communication, and the proceeds were placed in a non-interest-bearing account. Despite repeated requests, no appropriate solution was provided, resulting in financial loss. My formal complaints remained unresolved for more than one year, and escalation attempts were ineffective. Failure of Internal Ethics and Complaint Handling Framework I submitted a formal complaint via Citigroups ethics channel ( Reference No : XXXX ). However : No independent review appears to have taken place The matter was redirected back to the same teams No substantive response was provided Broader Concern At the core of this matter is a structural issue : while Citi promotes a unified global private banking model, in practice its regional entities appear to operate with significant independence, without adequate group-level oversight. This raises concerns as to : Whether Citigroups global client proposition may be misleading in practice ; Whether adequate controls exist over cross-border account handling and client instructions ; Whether internal practices expose clients to unfair or inconsistent treatment ; Whether complaint handling and escalation mechanisms are effective and independent. Financial Impact The above has resulted in financial losses in excess of USD XXXX in addition to exposure to avoidable financial risks. I understand that this office may not resolve individual disputes arising outside the United States. However, I believe this case highlights systemic issues in governance and oversight that may warrant supervisory attention. I would be pleased to provide supporting documentation, including a detailed chronology and correspondence. Thank you for your time and consideration. Yours faithfully, XXXX

Company response to consumer: Closed with explanation