Consumer complaint received 2026-03-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: Glacier Bancorp Inc.
State: AZ

Complaint narrative:
Foothills Bank is the most evil and corrupt bank I have ever known. I have been banking since I have been XXXX XXXX XXXX and I know how they work. I know that if I am the primary account holder it means that I am the one who took out the account and as the dictionary defines the FIRST one on the account. Not the only one as they try making me believe. It means that there are other people on the account that I took out and that made me the primary account holder! That alone is a evil they do me constantly because I have charges that I have not made and they insist on paying them even though I find charges on the same day that they were made so they are pending and they tell me it doesnt matter they have to pay them and thats it. They are obligated to the merchant to pay them and I can track them down and dispute with them however they cant tell me what was bought or even give me a working phone number. They have no idea even what it was for. Neither do I and cant find out because they dont even say or give any information as to what was bought. I know that if something is pending it means it doesnt get paid until account holder has a chance to see it and dispute it to the bank and then they wont pay. If its longer than 3 days then you can still say the charge is wrong and then they take it formally to the merchant and request a credit for the account holder. They are always on the account holders side not the merchants who is just paid no matter what. I have had this bank pay many charges that I did not make every month. I told them not to pay recurring charges because so many were wrong but they said that was something they could not do. If a recurring charge was on my card they just had to pay it because the merchant was signed up for it and the had to pay them. I just found out a place on my account that I hadnt seen before that said you could check a place for no recurring charges. I tried to check but it wouldnt let me until I kept pushing the check mark for about 3 minutes and then it finally held. They had locked me out of that place on my account and then locked me out of that ability to check the place for no recurring charges. I called on the XXXX for 2 charges that were just placed. One for XXXX to XXXX and one for XXXX for XXXX I told them they just went through and couldnt be right. They said I had to contact them and dispute them myself. I asked for a phone number for XXXX and she gave me a no working number so I went online and they said they had nothing for my name or phone number so they couldnt find any charge so I called the bank back again and they said they snotty women ( they always are no matter who I talk to ) said there was nothing more she could do. I argued with her until she finally said she would put a dispute in but said she kept telling me she didnt think it would do any good. I called XXXX and he said they would credit my account the XXXX dollars. I also complained on my bank message center and was told the same thing. The next day I saw that my account had a provisional credit for XXXX and XXXX. Today I went to the bank to draw out XXXX because I have only XXXX left after the wrongful charges were made also due to previous incorrect charges made by the bank. They still had charged me for a recurring charges made by I hadnt made. They do this all the time and when I call they are snotty and hateful as anyone can be. I also have been told by someone who doesnt want their name disclosed that this bank has a very sizable amount that was deposited by social security in my name. I had been in touch with civil rights for social security and justice for many years. Social security sent me a notification that they had redone my social security from XXXX when I had first applied and come to different decision and would be further in touch with me due to the nature of the redecision that had been done by a different person. So that was the sizeable amount that had been deposited in my name. The bank says it had no deposit as yet but to check back. Now they say nothing was ever deposited. However this secret person says they are lying. Ive went to the ATM at my bank and asked how much was in my savings account and it says that I have to go inside the for that information. Today when I tried to draw out that XXXX dollars the ATM said unauthorized usage. Please contact your financial institution. It also said XXXX XXXX XXXX XXXX XXXX Ive seen this on all my receipts and dont know why its there only that it shouldnt be. I then asked for a transfer from my savings account to my debit account and it said This account is not available! So I know that it exists. The money thats being hidden from me is worth millions as I was told. The receipt also has a XXXX XXXX XXXX XXXX. Its obviously hiding information and deposits from me. This bank is cheating me of this secret account that is mine and cheating me every month on charges I didnt make. I want something to be done regarding this evil bank and its conspirators. I wont stop until I get justice!! This bank does many other wrongs, to many to go into here but as Ive stated I wont stop until I get justice. I want to know who else is on my account. They cant keep lying about how it means that I am the only account holder due to everyone says that primary means just what the XXXX XXXX says it means. The first one!

Company response to consumer: Closed with explanation