Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Violation of Consumer Rights by Barclays Bank Delaware Dear Consumer Financial Protection Bureau, I am writing to formally express my belief that my consumer rights have been violated by Barclays Bank Delaware in connection with their debt collection practices. I have previously submitted a complaint regarding this matter Complaint ID : XXXX, but I feel compelled to provide further details and emphasize the urgency of my situation. 

To summarize the key issues : 1. Harassment and Unlawful Practices : Despite my explicit requests for Barclays to cease direct communication with me, I have continued to receive harassing phone calls and letters. This behavior is not only distressing but may also violate the Fair Debt Collection Practices Act ( FDCPA ) and the California Rosenthal Fair Debt Collection Practices Act ( RFDCPA ).

2. Unauthorized Disclosure of Personal Information : I have recently become aware that Barclays disclosed my personal information to a third-party debt relief company, CountryWide Debt Relief . This disclosure was made without my consent and constitutes a serious breach of my privacy rights. The information was referenced in unsolicited communications I received from XXXXXXXX including my case number ( XXXXXXXX ) and reference number ( XXXX ) in a lawsuit filed by Barclays. 

3. Legal Action and Summons : I have now received a summons to appear in court regarding this debt, which adds to my distress. I am concerned about the potential harm this situation may cause, especially given the ongoing harassment I have faced. 

I believe these actions by Barclays are not only unethical but also violate the provisions of the Consumer Financial Protection Act ( CFPA ), which prohibits unfair, deceptive, or abusive acts or practices in connection with consumer financial products and services.

In light of these issues, I respectfully request that the CFPB take the following actions : - Expedite the investigation into Barclays Bank Delaware 's practices, particularly regarding their compliance with consumer protection laws. 
- Investigate the relationship between Barclays and XXXX XXXX XXXX, specifically how my personal information was obtained and disclosed. 
- Take appropriate enforcement action against Barclays for their violations of consumer rights. 

I will also filed a complaint with the California Department of Financial Protection and Innovation ( DFPI ) regarding this matter and am actively seeking legal counsel to explore my options. 

Thank you for your immediate attention to this urgent matter. I look forward to your prompt response and any assistance you can provide in ensuring that my rights as a consumer are upheld. 

Sincerely, XXXX XXXX [ Enclosures : Summons, XXXX XXXX XXXX XXXX  previous CFPB complaint, etc. ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation