Consumer complaint received 2024-12-26 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Atlanticus Services Corporation
State: CO

Complaint narrative:
See below the original complaint, I asked to cancel this card and settle back in XXXXXXXX XXXX XXXX, First the correct amount needed to be adjusted, They been hitting me with account fees, late fees and all kinds of tactics, except the one that is correct. This bill and card should have been canceled, it never was and I am still harassed. I am unable to settle this situation with this company as they are obviously out to harm me and my account. 

( They said they were honoring a credit THEY NEVER DID We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I was informed in XXXX that my annual fee was going from XXXX to XXXX. That I had the option to call and disagree with this tactic on this, at the time excellent payment history card. The person, would not opt me out of the annual fee and refused to cancel the card, that was in XXXX, since then, I have responded to the calls, and asked them to cancel the card, stop interest and please offer me a settlement plan so we can end this predatory relationship, and again, in XXXX, the calls started, to be excessive, I answered all calls, and they would harass me to verify who I am, by giving up personal data and information, they already have, I mean they called me. The calls were constant, and then on XX/XX/XXXX. I again, pleaded that they would end this relationship, bill me a payment plan, cancel card and stop interest and to stop calling, seize and desist. They then called more, many times in a day, spoofing numbers, not speaking when I said " Hello '' hanging up on me and violating the law of calling after asking to stop. The stress and hardship, from already being declared XXXX and not being able to afford the increase by XXXX a month, I was not late not once, before they refused to cancel card due to a forced increase of XXXX a year. When I tried everything to work with them, it only got worse, and they then abused the phone lines and broke laws that are in place to prevent harassment, intentional harm after offering a workable situation, this company is fraudulent and predatory. I have had over 30 calls, Since XX/XX/year> with many different numbers, after asking them to please stop calling to stop and desist. Harassment starting at XXXX XXXX XXXX XXXX, actually 3 minutes before allotted time, so there is another violation, when you call back they say that they use a auxiallary number, actually its fraudulent. 

Attachments Illegal calls after asking to stop 2024 XXXX XXXX ( XXXX XXXX ) XX/XX/year> XXXX ( XXXXXXXX XXXX  ) View full complaint Sent to company Status Sent to company on XX/XX/year>

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief