Consumer complaint received 2025-11-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XX/XX/XXXXThe employees of bothXX/XX/XXXX and Chase failed to protect my funds. I told them that I was a victim of identify theft. That I had received a strange phoneXX/XX/XXXX this summer saying it was XX/XX/XXXXand I almost gave away my entire life savings. But later I found out I had identify theft and I barely could get any answers from the bank. And when I found a whole online account that was withdrawing up to XX/XX/XXXX over and over again. It was so convoluted!! They said your account is closed because of too much fraud. They froze my funds. I couldn't get my medicine. They couldn't explain anything to me!!! And then when I didn't have electricity for XX/XX/XXXX days because they froze my money and didn't protect it. My dog almost died of the heat! I had to be hospitalized for the anxiety. I lost my job because for once in my career I brought my phone into work and I got fired for being on it too much. I was trying to make sense of it. And so, I was in the dark, heat, no refrigerator. Candles lit and I just thought to myself. How could this happen to me?? I've made XX/XX/XXXXa year for at least the past XX/XX/XXXX. I've tried to save but now I can see what happened. I was robbed over and over again and XX/XX/XXXX said your account is closed and you can't make any more claims. He humiliated me and kicked me out in front of about XX/XX/XXXX people. I would also like to add that I hope opened an account at Chase also and they treated me even worse!! Honest to God at one point the woman who thought she was a manager when she saw me she said you are absolutely going to have to call before you come here next time! My jaw dropped anyhow a few weeks later when I close my account because I knew it just wasn't safe to have an account anywhere. I was walking out the door and that same lady lock it and everyone inside the Chase Bank let out a very loud applause as I was leaving. It was one of the lowest points in my life I was very thinking about just ending it because I was so hopeless they made me feel like I had no hope in all my money was gone. Also myXX/XX/XXXX account was hacked and they were able to take several thousand dollars out of there I don't know how it happened and there were just withdrawals in XX/XX/XXXX from XX/XX/XXXX withdrawals they were in snow name by it there was nothing just withdrawal hundreds and hundreds of dollars and I've called them every day and they just haven't done anything about it at all they just treat me like I'm stupid and they hang up on me they don't believe me and they say they're going to take it and escalate it so it's a higher people and they never do and it's been months now and they have not resolved the issue. There's also a company calledXX/XX/XXXX business that was charging me up to XX/XX/XXXX a month that I did not authorize I don't believe this has to do with identity theft but I just happened to catch it while I was going over my transactions and I've tried to reach them over and over and over again and I sent them emails and anyhow they did send meXX/XX/XXXX oXX/XX/XXXXrefunds and I expressed to them very clearly not to put the refunds back to the original payments because I don't have any open accounts I only have I can only take a check and no they sent it back to the original payment and I haven't been able to get in touch with him since and it's just been really really hard this has been the worst thing that's ever ever happened to me in my life I'm so sick I've been to the hospital with XX/XX/XXXX because I hadn't been able to eat and I lost my job and I'm not very healthy because I'm so upset about this my entire life retirement fund with thousands of dollars in it it's gone I don't know what's going to happen to me and my kids they won't help me because they think I don't know I don't think they believe me or they don't understand it's just awful I can't stop crying or holding it together to go out and get a job I'm just a mess the lady at the XX/XX/XXXX told me I'm going to have to go onXX/XX/XXXX and yeah it's been horrible"

Company response to consumer: Closed with explanation