Consumer complaint received 2025-07-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: CA

Complaint narrative:
On XX/XX/XXXX I notice my account was missing some money so I looked into my statement and notice a ton of XXXX tra sections that I was not familiar with and seen that it was made so many times so i we t back to see whe. It started a d it had started m On XX/XX/XXXX XXXX called my bank the same day to see what was going on. And they were as surprise as I was so the person tdd me to dispute it online andso I did but I was only allowed to do XXXX  because there was to many and it said for me to contact customer support so I called them bCk and they said they were going g to dispute these XXXX transaction manually and thT they will record this and they will send me over to dispute team and they will help me process this quickly so I can have money back so after dispute team went Oveer everything they said they will send this recorded note to investigation team and I will get my money back into my account in no more than 3 day and I will get an email three days pass and so I call back and i had to go through the same process over because they pretend to not know what was going on because no one recorded it and so they did. This to me over 20 times withnthe month I spoken to at least 30 people and this was when I knew that they tell customer this just to get us off the phone with them znd there not really trying g to help its a scam .on XX/XX/XXXX I called and I got a supervisor o. The phone he said his name was XXXX who knows but he said this time they will really record my issue and will pass it over to investigation because those other 22 calls I had made before no one really recorded anything so the investigation team didnt recieve anything and this time they will do it investigation team will get to me when they can it could be 3 day to 90 days maybe sooner or later that he can't give me a exact time or a estimated time and that I will just have to wait this is XXXX if this is how Chime works it a scam and they need to be stopped if you call I guarantee you costumer service will speak I. A nice voice and pretend to note your issue down and tell you the have to send you to dispute team dispute team will pretend to be concern for your issue and pretend to move quickly for you but its just to. Get you off the line with them they will tell you thewent over everything and will send it to investigation team and investigation team. We'll send you a email znd your money will be back in your account out in three day along with a email then call back and they will do this over and over pretend to feel sorry that the last person who help you didn't record any thing and for mis understanding these are trained actors in the XXXX just to collect a pay for the day from chime I belive they are the reason My account got hack or scammed because chime usually send me a notification for every transaction If I dont respond they won't let the transaction go through and some how between these months almost XXXX transaction was approve by chime with out any XXXX transaction in XXXX min and the suspicious detection they use did not find this suspicious that XXXX the people there has to have something to do with these scams this is why they are being so difficult with the return and this is why they lie to us customer please help look I to this this is a huge issue they are doing illegal business by using chimes credit to find and access there victims account this is a group of scammer theives that has an organized criminal operation I went online and this is happening to so many other people not just me they need to be stop and I want to press charges against chime for there careless act Bd for my money back k

Company response to consumer: Closed with explanation