Consumer complaint received 2025-06-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
My bank allowed several unauthorized withdrawals from my checking account.

Wells Fargo Bank RE : Money stolen from Business Checking Account. Claim Numbers XXXX, XXXX, XXXX, and XXXX To whom it may concern : I am following up on the above-referenced claim numbers with Wells Fargo Bank . I have received the banks letter to me dated XX/XX/XXXX, regarding the investigation into fraudulent withdrawals from my ( XXXX  ) business checking account. I dispute the conclusions of the investigation, and I demand further action.

Each unauthorized transaction was identified by the code on bank statements. The unauthorized charges total {$1900.00}, not {$1700.00} as the XX/XX/XXXX letter from Wells Fargo asserts. The following unauthorized charges appeared on the statements as XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX : {$240.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XXXX XXXX, XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$270.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : XXXX XXXX I dispute the banks assertion that I did not let the bank know in time ( UCC 4-406 ). I first discovered unrecognized transactions while conducting tax preparation. In an attempt to determine the merchant information for withdrawals I could not match to my records, I immediately called the bank ( XX/XX/XXXX, XXXX XXXX  ). Only through multiple unsuccessful attempts to contact the merchant with the incorrect number the bank gave me did I call the bank again and place the Stop Payment. My actions have been prompt and reasonable.

Wells Fargo Bank failed to identify the specific merchant responsible when I called in. The number the bank provided for the merchant they called XXXX was incorrect. I called the number several times unsuccessfully. This was in response to my original claim that was given the first claim number.

Wells Fargo has applied multiple claim numbers to this case. This has added confusion and undermined my ability to track the case. The bank gave me one case number the day I called in, identifying XXXX as the Merchant who was taking the money, another case number from an email sent XX/XX/XXXX, another case number when a bank representative left a voicemail XX/XX/XXXX, and a fourth on the letter Wells Fargo Bank sent on XX/XX/XXXX and received several days later. This is confusing and undermines tracking the resolution In its XX/XX/XXXX letter on its third of 4 claim numbers given, XXXX, Wells Fargo bank provides a different merchant name than they gave me the day I first called in ( XXXX XXXX, at XXXX ) and instructs me to contact them to get resolution. This is unworkable, in that Wells Fargo Bank already gave me XXXX as the merchant ( original claim number XXXX ). Only after attempting several busy signal calls to the bad number Wells Fargo Bank gave me, I finally contacted XXXX by looking them up through their website. They had no record of me. I have no idea who XXXX XXXX is. Given the illegal nature of the transactions with that name, Wells Fargo should provide me with an investigation report.

All of the money that was taken from my account was unauthorized, and the improperly taken money should be returned. Wells Fargo bank should investigate again and not simply dismiss this case as-is because notification didnt happen in two days from the date of the transaction.

Wells Fargo Bank should have made sure I authorized the transactions (
Uniform Commercial Code ). In accordance with UCC 4A-202 and 4A-203, I request that Wells Fargo Bank prove the funds were authorized or accepted in good faith using commercially reasonable security measures.

I find it unacceptable that over time Wells Fargo Bank systems failed to detect and flag this pattern of unauthorized activity. Banks are expected to have robust fraud detection mechanisms in place, and the fact that these transactions went unnoticed for such an extended period shows a serious failure in Wells Fargo Banks security protocols. You should not penalize your customer for allowing crooks through your security, Please provide your loyal honest customer of 25 years a written response within 14 days. At that time, without some level of satisfaction, without Wells Fargo Bank accepting some level of responsibility for the loss of money from its vaults, I intend to escalate to the Consumer Financial Protection Bureau, the State of Virginia Attorney General, as well as to pursue every legal
option.

I have filed a police report ( XXXX XXXX XXXX  Police Incident Number XXXX Credit Card Fraud ) dated XX/XX/XXXX. 

Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX ATCH : Copy of Police Report, CC : CFPB, State of Virginia Attorney General

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation