Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
Citi Bank made myself and my XXXX son XXXX XXXX come prove our identity more than once we did in person we kept getting letters as if we were frauds. But allowed a identity theft person who use me and my son information to bank at the bank using our information at my old address XXXX XXXX XXXX XXXX her name is XXXX XXXX XXXX XXXX but she used my information XXXX XXXX and made me XXXX yrs old at the address. I am XXXX XXXX she used my son identity also like we both lived there we have not resided there in XXXX plus years she used our name on utilities. We have had our name used on XXXX accounts amd.charges over XXXX dollars ar the address attach to my bill at XXXX XXXX XXXX in XXXX and was forces.to pay it or loose service and now XXXX has billed me.over a XXXX yr period for someone else. My Bills run XXXX a month with all fees including I was forced to pay over XXXX in summer for month and they credit my account in XX/XX/XXXX XXXX to my account. I had paid XXXX dollars in the last XXXX months for a single family where a XXXX people live who have XXXX TV and no one is using a lot of electricity. No XXXX lights or anything. But after XXXX I was billed a total of XXXX plus dollars took the credit for these false.charges for three bills to one account in a month in a half. Which each bill was over XXXX dollars or more each. When I attending my HOA XXXX XXXX meeting the president stated.the HOA been billing the homeowner near pond for thousands for our bills and we have to fix it. So the pond Is cut off until we pay a deposit.of XXXX dollars. Which made me wonder why XXXX. XXXX was a management service or a 3 unit. Then the HOA after me asking about the bills on my account. And my email being hacked after I emailed the HOA members and my Comed.account hacked around the same time didn't respond but sent a fake bill to attorney trying to charge me false for neighbors yard and other fake charges and asking for XXXX which she say is needed for deposit to get pond and electricity back on but can't reply to debt collection lettet.i sent to validate. The attorney and the HOA have received letters and will not respond but retaliate action of sending false.charges.to attorney and the lady on HOA XXXX XXXX is connected to the young lady using information in XXXX XXXX XXXX where in XXXX I was charges XXXX. Dollars never credited or reimburse. Please assist in the matter my family has been falsely charges over XXXX amd the HOA charged us XXXX for a sign in the window and no one else had to pay this. They hacked in court computer with a different attorney and they try and falsely say if you don't pay they come put you out keep your belongings you pay mortgage and they keep your house and change lock you have 10 minutes to walk out property grab a small bag and go. XXXX XXXX STATED THIS. SHE HARRASS THE ELDERLY A D XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief