Consumer complaint received 2025-07-07 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: CA

Complaint narrative:
I am writing to formally express my deep concern regarding XXXX fraudulent student loans. Loan amount one : {$1700.00} and Loan Amount two : {$3000.00} that were opened in my name, which I discovered after reviewing my credit score online. These fraudulent loans have caused significant stress, financial harm, and damage to my credit, and I am seeking your urgent assistance in resolving this matter. 

I initially contacted ED Financial Services on XX/XX/year>, and spoke with a representative named XXXX. She informed me that the accounts were flagged for fraud and that a claim would be initiated. However, she advised that I would need to wait for a fraud packet to be mailed to me. 

Given the ongoing stress of waiting, I called ED Financial again and spoke with XXXX, who confirmed the details of my previous call. XXXX assured me that I did not need to wait for the fraud packet and could expedite the process by completing the Loan Discharge Application False Certification online. Following this advice, I filed the necessary paperwork on XX/XX/year>, and submitted additional documentation, including : Three years of proof of my address ( utility bills and lease documents ) Proof of my identity Copies of my police report and FTC fraud report I faxed this complete packet to ED Financial on XX/XX/year>. Additionally, I took precautionary steps by sending certified letters to all three credit bureaus and placing a freeze on my credit. 

On XX/XX/year>, I visited XXXX XXXX XXXX to report the identity theft, where I worked with a staff member named XXXX. He confirmed that my student ID had been flagged for fraud, and that any future attempts to use it would require proof of identification. He also assured me that the grades associated with the fraudulent account would be removed. 

Further steps were taken on XX/XX/year>, when I contacted FAFSA Student Aid. I spoke with XXXX, who advised me to regain access to my account to prevent further unauthorized use, despite my fear that this could lead to the account being mistakenly linked to me. On XX/XX/year>, I followed up with XXXX from the Loan Discharge Department, who explained that I needed to wait for ED Financial to complete their investigation and clear the loan discharge due to the fraud. 

On XX/XX/year>, I also contacted ED Financial and spoke with XXXX. She confirmed that they had received my Loan Discharge Application and informed me that I should allow up to 60 days for the investigation to be completed. She reassured me that once the investigation was finalized, ED Financial would notify me, FAFSA, and the credit bureaus. 

However, when I recently followed up, I was dismayed to find that the two fraudulent loans still appear on my credit report and are reflecting negatively. On my most recent call to ED Financial, I spoke with XXXX, who shockingly informed me that no Loan Discharge Application has been received. This is in direct contradiction to the information I was given previously by XXXX on XX/XX/year>. 

Out of frustration, I requested that my case be escalated and spoke with XXXX. While she acknowledged my frustration, she advised that I resend all of my documentation ( via fax, email, and mail ) and assured me she would contact the scanning department to locate my application. XXXX promised to call me back with an update, but I have yet to receive any response. I am so upset that this has cost me an additional 60 days in resolving this matter. 

I am writing to request your urgent intervention in this matter. It is clear that ED Financial has failed to properly handle my case and has not taken the necessary steps to investigate or resolve the fraudulent loans. This situation is severely affecting my livelihood, credit score, and mental well-being. 

I am extremely concerned that loans were processed in my name without proper verification of identity or address. Furthermore, it seems that there is no department or personnel at ED Financial specifically designated to assist victims of identity theft. 

I would greatly appreciate any assistance or guidance you can provide in helping me resolve this issue. I am desperate for a resolution, and I feel that my situation has not been treated with the urgency or seriousness it warrants.

Company response to consumer: Closed with explanation