Consumer complaint received 2025-06-19 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Enium Capital Group LLC
State: CA

Complaint narrative:
Formal Complaint Statement : Deceptive Solar Sales and Financing Practices by Enium, XXXX XXXX XXXX, and Sales Agent XXXX XXXX Summary : In XX/XX/XXXX, a door-to-door sales representative, XXXX XXXX ( HIS XXXX XXXXXXXX XXXX, phone : ( XXXX ) XXXX ), approached our property and falsely represented himself as a government official. He claimed to work for the State of Californias Energy Department, said he was in charge of our citys solar projects, and insisted that we were mandated by law to install a solar system. 
He made multiple fraudulent and misleading statements, including : That the Federal Solar Tax Credit ( approximately {$26000.00} ) would be provided to us as direct cash, rather than a credit against federal income tax ; -That we would never receive another electric bill ; -That this was our only option for upgrading our roof or adding solar ; -That the included battery system would provide backup power during outages, which has turned out to be entirely false the battery has never provided backup, and we have received no explanation or resolution ; -That we needed to sign loan documents immediately on a tablet, which we were pressured to do without reviewing or understanding the terms. 

The sales agent rushed us into the deal, and misrepresented the nature and function of nearly every major component of the system. 
We later discovered that : The installer was XXXX XXXX XXXX ; The loan was financed by Enium ; The loan bundled a roof replacement ( {$20000.00} ) with the solar system ( {$69000.00} ), totaling a principal amount of nearly {$90000.00}. 

Timeline of Events : XX/XX/XXXX : Fraudulent sales pitch from XXXX XXXX. 
XXXX XXXX : Roof and solar installation occurred. 
XX/XX/XXXX : Loan payments began, even though the system was not yet functional. 
XX/XX/XXXX : XXXX finally activated with the utility company. 

Since activation : We continue to receive full electric bills, proving the promises were false. A solar panel detached from the roof during a storm and hanging off the roof. The battery does not provide any backup power, despite promises. We have made repeated attempts to contact the sales rep, installer, and financier, all of which have been ignored. XX/XX/XXXX : We paid {$30000.00} toward the system. 

Now : XXXX XXXX has gone out of business, and Enium continues to ignore all support requests. 

Our Position : We believe we were subjected to fraudulent misrepresentation, deceptive sales practices, and predatory financing. We were misled on critical details, including : -The source and function of tax incentives, -The performance and capabilities of the battery, -The financial burden and repayment terms of the loan, and -The ability to rely on the parties involved for maintenance, support, or recourse. 

We are now left with : -A nonfunctioning or misrepresented system, -A huge financial obligation far exceeding our original utility bills, -And no one available to honor warranties, provide service, or address safety concerns. 

Our Request : We are formally requesting that Enium : -Cancel the remaining loan balance and forgive any future payments. 
-Permanently abandon any interest in the installed system, including the battery and panels we do not want any further contact or service attempts. 
-Cease all collection activity or credit reporting related to this loan. 
-We are prepared to submit additional documentation, including : Photos of the damage, Loan and payment records, Communication attempts, Proof of continued utility bills, and A written timeline of events. 

Given the scale of deception, financial harm, and abandonment of service, we believe this loan is unenforceable and that continued collection would amount to consumer abuse. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation