Consumer complaint received 2026-02-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: Exeter Finance, LLC.
State: FL

Complaint narrative:
The complaint focuses on * * unauthorized GAP and add-ons * *, Truth in Lending violations, and Florida law violations. # FORMAL CONSUMER COMPLAINT # # # Unauthorized Add-Ons, GAP Inclusion, and Truth in Lending Violations * * Complainant : * * XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX Respondents : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Exeter Finance LLC XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX On XX/XX/XXXX, I entered into a Retail Installment Sale Contract for the purchase of a XXXX XXXX XXXX ( XXXX : XXXX ). The contract was later assigned to Exeter Finance LLC. After reviewing my contract, I discovered that the following products were included in the Amount Financed : * GAP ( Guaranteed Asset Protection ) * Tire & Wheel Maintenance Plan * AWS product " Something i do not know anything about '' * Additional service-related products I did * * not * * request these products. I was * * not informed * * that these products were optional. I was * * not clearly presented with an opportunity to decline them. * * These products were financed into the loan and increased both my principal balance and total finance charge. II. FEDERAL LAW VIOLATIONS 1 Truth in Lending Act ( TILA ) * * 15 U.S.C. 1638 ( a ) * * * * 15 U.S.C. 1605 * * * * 15 U.S.C. 1640 * * TILA requires : * Clear disclosure of the amount financed * Accurate disclosure of the finance charge * Separate identification of optional products * Written authorization for optional items * Prohibition against conditioning credit on purchase of add-ons If optional products are included without informed consent, the Amount Financed and Finance Charge become materially misleading. Failure to clearly disclose that GAP and add-ons were optional violates : * 15 U.S.C. 1638 ( a ) ( 2 ) ( B ) * Regulation Z ( 12 CFR 1026.4 ) * Regulation Z ( 12 CFR 1026.18 ) These violations entitle the consumer to statutory damages under 15 U.S.C. 1640. 2 E-SIGN Act Violations * * 15 U.S.C. 7001 * * Because this contract was executed electronically, the dealership was required to : * Obtain affirmative consent * Clearly present optional products * Avoid pre-checked boxes * Provide opportunity to decline If dealership personnel selected products without my informed authorization, this constitutes improper electronic execution. 3 Federal Trade Commission Act * * 15 U.S.C. 45 * * Prohibits unfair or deceptive acts or practices. Misrepresenting optional products as required, or failing to disclose optional status, constitutes a deceptive practice. III. FLORIDA LAW VIOLATIONS 1 Florida Motor Vehicle Retail Sales Finance Act * * Fla. Stat. 520.07 * * Requires : * Clear itemization of charges * Proper disclosure of optional products * Prohibition of hidden or deceptive finance charges Including add-ons without informed consent violates this statute. 2 Florida Deceptive and Unfair Trade Practices Act ( FDUTPA ) * * Fla. Stat. 501.204 * * Prohibits unfair or deceptive acts in trade or commerce. Failure to disclose that GAP and add-ons were optional constitutes : * Deceptive trade practice * Material misrepresentation * Consumer financial harm FDUTPA provides for : * Actual damages * Attorneys fees * Court costs IV. FTC HOLDER RULE LIABILITY The contract includes the required FTC Holder Rule notice : > ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES Accordingly, Exeter Finance LLC is subject to the same defenses and claims as the dealership. V. FINANCIAL IMPACT The unauthorized add-ons : * Increased the principal balance * Increased total finance charge * Increased total payments over 66 months * Caused additional interest accrual at 22.75 % This materially inflated the cost of credit. VI. REQUESTED RELIEF I demand : 1. Immediate removal from credit report including hard inquiry 2. Refund of all unearned premiums/ funds paid into loan If this matter is not resolved, I reserve the right to pursue : * XXXX XXXX claims * XXXX XXXX claims * Statutory damages under XXXX U.S.C. XXXX * Attorney fees * Court costs

Company response to consumer: Closed with explanation