Consumer complaint received 2024-08-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
account # # XXXX RE : A copy of my bank statement was sent to XXXX XXXX, attached to the complaint submitted to the CFPB on XX/XX/XXXX, complaint # XXXX. The statement shows proof that the funds were withdrawn from my bank account on XX/XX/XXXX, and were not returned. I am not sure what else XXXX XXXX needs me to provide to show that the payment was made on time. I demand that XXXX conduct a proper investigation using the information provided and remove the inaccurate late payment from my credit report. XXXX ) __Additionally ; Subject : Formal Dispute of Incorrect Loan Amount and Violation of RESPA XXXX FCRA XXXX and CFPB Regulations XXXX I am writing to formally dispute the loan amount stated by Shellpoint and subsequently transferred to XXXX XXXX XXXX The loan amount reported by XXXX is incorrect, and I brought this to your attention upon the transfer of my mortgage. I sent emails regarding this issue on XX/XX/XXXX, and XX/XX/XXXX, but I have not received any response from XXXX XXXX before the loan modification was processed. Both emails were ignored, and on todays date, XX/XX/XXXX, these emails were forwarded to XXXX XXXX as proof that they were sent, with no response received from XXXX XXXX. Violation of Real Estate Settlement Procedures Act ( RESPA ) : Under RESPA, mortgage servicers are required to respond to written requests for information or disputes about the loan account. This includes conducting a reasonable investigation and correcting any errors. By failing to investigate my dispute before proceeding with the loan modification, XXXX XXXX has potentially violated RESPA. Violation of Fair Credit Reporting Act ( FCRA ) : If the incorrect loan amount is being reported to credit bureaus, XXXX XXXX is required to investigate disputes about the accuracy of the information they report. Ignoring my dispute before modifying the loan could be a violation of the FCRA, as it mandates that furnishers of information to credit reporting agencies must investigate disputes and correct any inaccuracies. Violation of Consumer Financial Protection Bureau ( CFPB ) Regulations : The CFPB has regulations that require mortgage servicers to address errors and provide accurate information to borrowers. By failing to investigate my dispute before modifying the loan, XXXX XXXX may have violated these regulations, which are designed to protect consumers from inaccurate and unfair practices. I demand that XXXX XXXX reach out to ( XXXX ) to resolve this issue. I am requesting that XXXX XXXX conduct a thorough investigation by requesting a payment history from XXXX and reviewing all statements and payment history. Additionally, I demand that XXXX XXXX ( __cease and desist_ ) from reporting any information to the credit bureaus until this issue is resolved. I have also sent proof to XXXX finance that the loan amount is inaccurate. This includes bank statements showing a payment withdrawn from my account by ( shellpoint ) that was not applied to the loan balance, and a copy of ( shellpoint ) statement proving that the amount did not apply. A copy of the letter that was sent to XXXX by email on ( XX/XX/XXXX, ) and on ( XXXX XXXX ) is attached. I request that XXXX XXXX conduct a thorough investigation into this matter and correct the loan amount accordingly. Additionally, I expect a written response detailing the actions taken to resolve this issue._____________________________________________________________________________________________________________>>>>> XXXX ) __Additionally, I am writing to formally lodge a complaint regarding your failure to provide me with a signed copy of my loan modification documents for the mortgage on my property located at [ XXXX XXXX XXXX XXXX Fl XXXX ] XXXX I signed and returned the loan modification documents on [ XX/XX/XXXX ], but I have not yet received a fully executed copy from your office. Like agreed on This failure to provide the signed documents is a serious concern and may constitute a violation of the Real Estate Settlement Procedures Act ( RESPA ), which requires mortgage servicers to provide borrowers with accurate and timely information regarding their mortgage accounts, including copies of signed documents. Additionally, this failure may also be considered a breach of contract, as the loan modification agreement is a legally binding document that both parties must adhere to. Attached is the letter that was sent to XXXX  by law. I request that you immediately provide me with the signed copy of the loan modification documents.so I can forward it to my attorney. Please acknowledge receipt of this letter and inform me of the steps you will take to resolve this issue. I expect a response within the timeframe required by law. Please be advised that if this matter is not resolved promptly, I will consider taking further action, including filing a complaint with the Pennsylvania attorney general and seeking legal counsel to protect my rights. __________________________________________________________________ XXXX ) XXXX  XXXX raised my interest rate from 3.75 % to 8 %. My mortgage payment went from {$1400.00} a month to {$2300.00}, making it really difficult for me to make mortgage payments. Thats a {$970.00} increase in my mortgage payment. I fell behind on making my payments due to both XXXX and XXXX XXXX that hit Florida in XXXX. I thought that a loan modification would be a great option to help homeowners get back on track with their mortgage payments and not raise it to make it more difficult to pay. My mortgage term was also changed from 30 years to 40 years. What I cant understand and also need clarification on is how my monthly payment is {$2300.00} a month on a XXXX mortgage term with a loan balance of {$260000.00}. Something does not add up, and I need a full breakdown on this from XXXX XXXX. I need XXXX XXXX to respond to each and every concern in this letter and give me a detailed breakdown of each concern.

Company response to consumer: Closed with non-monetary relief