Consumer complaint received 2024-04-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Newport Intermediate Inc.

Complaint narrative:
I am writing to formally submit a claim regarding the unauthorized access to my email account " XXXX '' XXXX XXXX and the subsequent unauthorized transactions that took place on XX/XX/2024. 

The unauthorized access occurred XXXX XXXX XXXX  local time in XXXX on XX/XX/XXXX specifically in XXXX XXXX with the IP address XXXX. I have evidence to support these claims, including the relevant timestamps and location details. Furthermore, I have not been in possession of the device used for the unauthorized transactions since XX/XX/XXXX to XX/XX/XXXX as I left it in XXXX before traveling to XXXX. XXXXXXXX XXXX XXXX also confirm that the device was not in use during the period in question. 

I have made multiple attempts to regain access to my email account and have not received assistance from Northlane, XXXX, and XXXX of the seas 2 purser payroll. Despite my efforts, I have encountered significant obstacles and have been unable to resolve the issue.

Additionally, I was informed that claim for fraud was denied by the fraud department on XX/XX/2024 ( Which I was not aware that My account hacked and they transfer all money from account and they also filled fraud claim ) I strongly believe that this decision was made in error, as I have provided substantial evidence to support my case, including the IP address of the unauthorized access and the fact that the device in question is in my possession.

I kindly request that you reopen my case and conduct a thorough investigation based on the evidence I have presented. I am willing to cooperate fully and provide any additional information or evidence that may be required to resolve this matter. 

They also changed my mail address as " XXXX '' after they hacked and this explain why I did not received confirmation mail for XXXX XXXX transaction as well as not received all reset in password after XXXX XXXX, Additionally, I have reason to believe that the unauthorized party obtained a scan of my passport, which was included in an email sent for the purpose of obtaining a XXXX XXXX XXXXXXXX this information saved in my mailbox ( XXXX ). The unauthorized access to this sensitive personal information raises serious concerns about potential identity theft or fraudulent use of my personal data. I urge the fraud department to consider this additional breach of privacy and security in their investigation.I want to emphasize that the unauthorized claim for fraud made on XX/XX/2024, was not initiated by me, but rather by the hackers who gained access to my email account. I believe it is crucial to clarify this point to avoid any misunderstanding regarding my involvement in the fraudulent activity, Additionally, I believe it is crucial to clarify this point to avoid any misunderstanding regarding my involvement in the fraudulent activity. Furthermore, on XX/XX/2024, when I come to know my account has been hacked and money has been tranfer I called them as well as I send the mail back to fraud department to claim fraud on cause first one was not belongs ot me I never call them for fraud on XX/XX/XXXX I did not send anymail from XXXX I only asked help for have password which I could not get pls go thorugh all below relevent information that I add in word document, despite all my efort and mails northlane or XXXX XXXX  does not want to open my fraud claim and they have very poor communication I called them at leas 30 times I have a record I send the mail XXXX however no answer received, I am desperately need your help attention I am ready for full cooperation and I have all evidence that my mail which was linked in northlane account has been hacked XX/XX/XXXX @ XXXXXXXX XXXX with ip number XXXX, I have left no money here in XXXX and I want this sorted and my money back. 

Sincerely,

Company response to consumer: Closed with explanation