Consumer complaint received 2026-06-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Institution : Bank of America , N.A . Issue : Failure to disclose wire transfer review, inadequate communication, unreasonable delay in funds availability, and resulting financial harm. I am filing this complaint regarding Bank of America 's handling of a wire transfer associated with a XXXX XXXX XXXX transaction and the bank 's failure to provide accurate and timely information despite repeated inquiries. Approximately XXXX week ago, funds related to my XXXX XXXX XXXX closing were expected to be distributed. When the funds were not received, I immediately began contacting the parties involved to determine the cause of the delay. Over the course of the week, I made multiple calls to Bank of America seeking information about the status of the transaction and specifically asking why the funds had not been delivered. At no point during these conversations did any Bank of America XXXX disclose that the wire transfer was under review. Instead, I was left without meaningful information and was forced to spend significant time contacting both the title company and the lender, XXXX XXXX XXXX, attempting to determine where the funds were being held and why the transaction had stalled. As a result of Bank of America 's failure to provide accurate information, I spent numerous hours communicating with multiple parties, receiving conflicting explanations, and attempting to resolve an issue that Bank of America apparently knewor should have knownwas related to its own internal review process. Only after approximately XXXX week of delays and confusion was I informed that the wire transfer had been under review. I fully understand that banks have compliance, fraud prevention, anti-money laundering, and risk management obligations that may require reviews of transactions. My complaint is not that a review occurred. My complaint is that Bank of America repeatedly failed to disclose the existence of the review while I was actively contacting the bank for answers regarding the delayed funds. The consequences of this failure have been significant : I was unable to access funds that were expected to be available following my loan closing. I spent considerable time and effort attempting to locate and resolve the issue. I experienced substantial stress and uncertainty regarding a major financial transaction. My family and I suffered XXXX XXXX due to the delay in receiving funds. The lack of transparency caused unnecessary conflict and confusion among all parties involved in the transaction. Further, I find it troubling that no representative was able to provide accurate information despite multiple customer service interactions. Consumers should be able to rely on their financial institution to provide truthful and complete information regarding the status of their transactions, particularly when significant sums of money are involved. I am requesting that Bank of America provide : A complete explanation of why the wire transfer was placed under review. The dates and times the review began and ended. An explanation for why XXXX XXXX XXXX failed to disclose the review despite multiple inquiries regarding the missing funds. Documentation of the steps taken by Bank of America during the review process. An explanation of what corrective actions will be implemented to prevent similar communication failures from affecting other customers. Consideration of appropriate remediation for the financial harm, inconvenience, and time lost as a result of this delay and lack of communication. This experience has demonstrated a serious breakdown in communication and customer service. Had Bank of America simply informed me that the wire transfer was under review, I could have avoided days of unnecessary confusion, repeated phone calls, and the resulting XXXX and XXXX XXXX placed on my family. I am requesting the CFPB 's assistance in obtaining a full explanation, accountability, and a fair resolution to this matter. BoA Case number : XXXX Submitted by : XXXX XXXX XXXX , Georgia Bank of America XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief