Consumer complaint received 2024-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, AZ XXXX Dear sir, I have received a letter written on XX/XX/XXXX of XXXX  regarding dispute case ID XXXX on Bank of America account ending XXXX. Even though I feel, I have mentioned enough to feel no more matters to be disputed. Overall, my memory with Bank of America was genteel. I remember the lady who combined 4 accounts, which I made in XXXX, XXXX  after moving into XXXX XXXX, XXXX. She also recommended to open a joint account with my son, XXXX XXXX, reminding me the case of my death. That meant by creating a joint account to make sure smooth transfer of my asset to my son. One XXXX teller, who worked for a long time in that branch. She checked my signature and most likely she remembers her customers. I remember one occasion when I had phishing. An XXXX me prepared {$2000.00} and tried to deposit bills into a bitcoin machine in one XXXX  salon in XXXX, XXXX. At that time, my brain was confused and just deposited. I remember I forgot my password and took for a while but could deposit money. I was with my son. Then, I went to the police station of XXXX XXXX, XXXX. I went to this branch in XXXX XXXX, XXXX, which was closed this year. It is not clear the time order, but I met an employee of Bank of America. I asked who the receiver of money was, but she answered something the other party agreed to return the money. The police officer called me to arrange the time and place to meet the third party to return money. Since my brain was not functioning well, I had decided to go with my son. The meeting place was XXXX in XXXX, XXXX XXXX XXXX, next to XXXX XXXX. I remember there was one XXXX male, one  XXXX woman, and shop people when we arrived. When we sat on the table, one old XXXXXXXX  man with suit came in and sat behind us. Then, two males with suits came in and they were the persons who gave me back {$2000.00}. Since I could not count the bills, my son counted. I could not forget the facial expression of them, surprise, since my son was counting. The male behind us was smiling and left. I do not remember whether my son was with me, but I have decided to deposit half of amount, {$1000.00} to my sons account and another half for the bank order for the donation, since I did not expect the return of it. After this event, I became busier and did not relate with the branch so much. I might have opened account or credit card and met the customer service and asked why we did not get a house. They asked what I was doing, and I told I was a crafter and no intention to buy a house. After this phishing, I became cautious with emails. This phishing was happened by an email sent to my business website email, which was disappeared. I remember it was around XXXX of that year. It does not relate with bank accounts themselves. But I remember now, so I wrote down. I remember we had some express envelops with unknown tenants. I always left at the door since we did not know. My husband just brought it/them to the maintenance office of XXXX. 
Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation