Consumer complaint received 2025-04-04 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: JPMORGAN CHASE & CO.
State: MA

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) Subject : Urgent Complaint Regarding Misapplied Wire Transfer and Mishandling by JPMorgan Chase Bank Dear CFPB Representative, I am writing to file a formal complaint against JPMorgan Chase Bank , N.A . regarding a serious case of misapplied international wire transfer and the banks failure to provide timely or effective resolution. 

On XX/XX/year>, I initiated an international wire transfer of USD {$25000.00} from my personal account ( ending in XXXX ) at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, to my personal account ( ending in XXXX ) at JPMorgan Chase Bank, XXXX, Connecticut, intending to use the funds for my tuition payment. 

Unfortunately, I mistakenly entered an incorrect digit in the recipient account number, which caused the funds to be deposited into the account of another Chase customer. 

Upon discovering the error the following day, I immediately visited my local Chase Bank branch to report the issue. A staff member assured me that such cases are typically resolved by returning the funds to the originating bank account and advised me to wait patiently. I also promptly contacted XXXX customer service via phone ( XXXX ) and informed them of the error. They responded that they would closely monitor the situation and cooperate with the recovery process. 

However, after several weeks of follow-up with both banks, the funds were neither returned to my XXXX account nor credited to my Chase account. Nearly a month later, JPMorgan Chase informed XXXX that the funds had been credited to another individuals account and had already been completely withdrawn. I was told that Chase was attempting to contact the recipient to recover the funds but offered no specific timeline or assurance. 

Throughout the following months, I continued to make phone calls and inquiries to both Chase and XXXX, repeatedly requesting updates and urging XXXX to issue formal communications to Chase Bank. Eventually, in late XXXX, Chase informed XXXX that the funds could not be recovered and suggested that I pursue the matter directly with the unintended recipient. However, they refused to provide any information about this person, citing privacy laws. 

It is deeply troubling that JPMorgan Chase Bank processed a high-value international transfer without verifying whether the account number matched the recipients name. I believe this is a critical failure of banking due diligence and a violation of consumer protection principles. 

Therefore, I respectfully request that the CFPB investigate JPMorgan Chase Banks conduct in this matter, including : Failure to verify the consistency between the account number and account holder name ; Delayed and ineffective response after being notified of the issue ; Refusal to assist in fund recovery or disclose information necessary to pursue legal action. 

This situation has caused me significant financial loss and emotional distress. I sincerely hope the CFPB can assist in holding the bank accountable and help facilitate the return of the lost funds. 

Thank you for your time and attention.

Company response to consumer: Closed with explanation