Consumer complaint received 2026-03-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: SOFI TECHNOLOGIES, INC.
State: TX

Complaint narrative:
On XX/XX/year> an unauthorized transaction of {$2600.00} was made at XXXX # XXXX using my lost debit card. My card and wallet were lost on XX/XX/year>. I filed a dispute with SoFi on XX/XX/year>. SoFi has repeatedly denied my dispute despite the following : 1. SoFi 's own investigation confirmed unauthorized activity at the exact same merchant, XXXX # XXXX, on the exact same date, XX/XX/year>, issuing a permanent final credit on a {$4.00} transaction from the same lost card. The {$2600.00} transaction occurred at the same merchant on the same date using the same lost card and was denied using the same evidence that produced the confirmed unauthorized activity determination. On XX/XX/year> an unauthorized transaction of {$2600.00} was made at XXXX # XXXX using my lost debit card. My card and wallet were lost on XX/XX/year>. I filed a dispute with SoFi on XX/XX/year>. SoFi has repeatedly denied my dispute despite the following : SoFi 's own investigation confirmed unauthorized activity at the exact same merchant, XXXX # XXXX, on the exact same date, XX/XX/year>, issuing a permanent final credit on a {$4.00} transaction from the same lost card. The {$2600.00} transaction occurred at the same merchant on the same date using the same lost card and was denied using the same evidence that produced the confirmed unauthorized activity determination. Three months of official SoFi bank statements show zero discretionary purchases above {$55.00}. The {$2600.00} charge is 58 times larger than any legitimate transaction on this account and is categorically outside my established spending behavior. The disputed transaction was processed via physical chip. I exclusively use XXXX XXXX. SoFi 's own authorization records confirm this contradiction. SoFi has denied this dispute multiple times, is closing my account as a result of the disputes, and has stated resolution may not occur until XX/XX/year> nearly five months after the fraud occurred. I am requesting that the CFPB investigate SoFi 's inconsistent application of the same evidence across three disputes from the same merchant, same lost card, and same fraud event. 2. Three months of official SoFi bank statements show zero discretionary purchases above {$55.00}. The {$2600.00} charge is 58 times larger than any legitimate transaction on this account and is categorically outside my established spending behavior. 3. The disputed transaction was processed via physical chip. I exclusively use XXXX XXXX. SoFi 's own authorization records confirm this contradiction. 4. SoFi has denied this dispute multiple times, is closing my account as a result of the disputes, and has stated resolution may not occur until XX/XX/year> nearly five months after the fraud occurred. I am requesting that the CFPB investigate SoFi 's inconsistent application of the same evidence across three disputes from the same merchant, same lost card, and same fraud event.

Company response to consumer: Closed with explanation