Consumer complaint received 2024-09-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
I am XXXX XXXX. Unfortunately, Il bought tickets to fly from XXXX XXXX  to XXXX XXXX on XX/XX/year>, from a XXXX website. The tickets were from XXXX XXXX to XX/XX/XXXX '', 2024. I kept receiving emails that the flight time was changed multiple times then canceled and when I contacted XXXX, they reassured me that they were fixing the problem. A week before my flight on XX/XX/year> I called XXXX XXXX ( the airline I was flying on ) to make sure that the seats were booked and was shocked when they informed me that there was no tickets, they stated that they had a reservation but there were no tickets and all this was from the XXXX party that I booked with ( XXXX XXXX ) and they can't help me and I will have to contact XXXX  XXXX so they can solve a problem. I contacted XXXX and again they assured me they would solve the problem. I have called them every day for a week, they kept telling me to wait XXXX hours, XXXX hours, and XXXX business days just to buy time. I was as stressed as I could be not knowing what was happening as my f light day was getting closer and I wasn't even sure if I would be able to fly. 2 days before my f light, XXXX XXXX XXXX XXXX. I have not received any documents or tickets yet from XXXX XXXX  that's when I realized that there were no tickets, and this was a scam. l called XXXX XXXX XXXX ( the airline we were flying with ) and they assured me that there were no tickets and stated word by word " Even if you go to the airport after tomorrow you will not be able to fly there are no tickets in your name or your family 's name ). 
When I bought the tickets for my son and l, my daughter also bought tickets to fly on the same dates using the same website, XXXX for her and her XXXX kids. The same thing happened to her. I will attach the documents of the emails that we both received that our reservation has been canceled, the emails were sent from XXXX XXXX XXXX. On XXXX XXXX XXXX XXXX XXXX. I had to purchase tickets to leave on the trips that we had dreamed of for months and of course, because it was a last-minute flight ticket we paid almost triple the amount we had paid on XXXX XXXX XXXX. I will also attach the new tickets. If XXXX XXXX had been honest and hadn't canceled the reservation on XX/XX/year>, I wouldn't have had to spend triple the money to purchase new tickets. This has caused me so much stress, the hours that I have spent on the phone between XXXX and XXXX XXXX airline to try to solve the issue, and of course, triple the money to repurchase the new tickets. In addition to all that I would not let them steal the other money. After coming back from XXXX on XX/XX/XXXX '', XXXX, I opened my mail and saw that my dispute status was in their favor. I called XXXX XXXX XXXX at the number XXXX ( XXXX ) XXXX on AXXXX XXXX XXXX  and XXXX XXXX XXXX said that they have refunded the full amount to XXXX. Please feel free to contact them and ask them about the tickets how they were canceled and about the refund. 
I used my Chase credit card to purchase the tickets from XXXX XXXX. After it was canceled 2 days before my XX/XX/year>, flight, I disputed the charges through Chase Bank and left on my trip using the new tickets I had purchased. I came back to the United States on XX/XX/XXXX. When I opened my mail I saw the statement from Chase Bank that I had to submit the documents to support my dispute by XX/XX/XXXX ( I came back on XX/XX/XXXX at XXXX pm ) so when I contacted Chase and provided them with all the documents that support my case and informed them that I just came back to the XXXX and opened the dispute again, however, they refused to help me and said the last day was the XXXX. They can do nothing, and I'm responsible for paying the {$2900.00} the amount that budget air-scammed me on. I contacted XXXX XXXX a handful of times, and they hung up the phone on me, put me on hold for hours, and refused to refund me the money.

Company response to consumer: Closed with explanation