Consumer complaint received 2025-01-14 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: AMERICAN HONDA FINANCE CORP
State: DC

Complaint narrative:
Honda Financial Services is negligent and not helpful. I have been trying to get my car 's title from Honda since XXXX, 2024. I paid the bill ( Over $ XXXX ) at the beginning of XXXX using a loan from my bank ( XXXX XXXX XXXX and receive confirmation it had been paid. A month later, I called Honda to check on the title release. They said the money had not gone through. I went immediately online with the Honda agent on the phone and paid again ( this was mid XXXX ). The agent confirmed it had been paid and I received a confirmation email. I waited and called back mid XXXX to check on my title. They said it hadn't been paid. I sent them a certified check overnight and finally the payment was accepted. I received a message that a title would be with me by XXXX. At the end of XXXX I called and was told the title was lost. They had the incorrect address. They said they had ordered a new one and it would arrive late XXXX. I called in XXXX and was told in early XXXX, the title had again been sent to an incorrect title and they had to order a new one ( round XXXX ). I asked why they hadn't updated me and was told it wasn't their job to update me on my title 's status. I was told the title would arrive XXXX XXXX. I called around XXXX and was told on the phone that the XXXX was taking a long time but that the title was on the way. I asked for a tracking number and was told they didn't provide any. I asked if there was a way to expedite the titles and was told no. I called XXXX as I had still not received my title and was told that I had been lied to in XXXX and that it had been lost but a new title had been ordered in early XXXX ( round XXXX ). I asked again for a tracking number or someone higher up to speak to. They person ( XXXX XXXX told me that they would call me back in a week ( XX/XX/XXXX ) with an update. I called XX/XX/XXXX and was told that the title had again been lost and that they had to order a new one ( this is the XXXX title Honda has lost ). I asked them to call me back with updates and was told they don't offer that. I asked again for tracking numbers and was told no. I asked to speak with someone else and they transferred me to customer support. When speaking with the man, I said he didn't know why they transferred me as he couldn't do anything. So the people with Honda Financial Services are useless. Due to their negligence, my loan XXXX is being increased to 18 % and my monthly billing for my loan is being increased by $ XXXX meaning that it will take me longer to pay off my car due to the XXXX. I can't do anything as it is completely out of my control and due to Honda 's negligence. They claim it is out of their hands and due to the state ( MN ) that the title has not gotten to me. XXXX or XXXX times, I would believe them but not XXXX. 

I sadly do not have any written communication as all of Honda 's communication has been over the phone on this subject.

Company response to consumer: Closed with explanation