Consumer complaint received 2024-10-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
We moved out of the XXXX in XX/XX/year>. We changed our address and now receive mail electronically. I notified all my banks NOT TO SEND ANY LETTERS and ONLY TO communicate electronically, as we can not easily get mail here ( XXXX XXXX ). 

Wells Fargo apparently sent me letters stating they did not like we changed our address to a XXXX XXXX XXXX it WAS A XXXX XXXX XXXX to the new XXXX XXXX XXXX service ). 
They DID NOT COMMUNICATE THIS ELECTRONICALLY. I get plenty of other messages from them via text, and never did they relate this issue. 

Apparently, their letters said I had to physically come into the bank to prove the address was real ( or something to that effect ), and if I did not, they would close my accounts. 

Because I was not made aware of this electronically as I had requested, They proceeded to close my accounts : XXXX business accounts and a personal account. 

I found this out the day they decided to do this, and they refused to do anything about holding it, otherwise allowing me to transfer, or to help do nothing with this account. 
Their message was hard and fast, " No, too late ''. 

I asked them how I could get my money back. 

They said they would send it, so I gave them my prior XXXX address, where they could send it and a person there could deposit it into another XXXX account I had in the XXXX. 


XXXX check showed up ( not three-they don't know where the other XXXX are and refuse to stop payment until later his week ). And oh, by the way, they sent the checks ( there is a photo of the one received ) in the business 's name. 

How can I deposit these checks when they had my ONLY business accounts at their bank? 

So, after literally hours on the phone ( at XXXX a minute ), I was told I could come into the bank in person ( a flight from XXXX XXXX ) and prove I had closed these businesses, and then they could reissue these XXXX checks to my personal name. 

I now am forced to CLOSE these businesses. I can not open a new account there ( why would I want to ) because all my documents are in a container overseas and will not arrive for another month or XXXX. 

They did not communicate with me the way I asked, and they would not cooperate in ANY WAY with us to resolve this. 

FURTHER, I made a CC payment PRIOR to knowing they were going to close these, and by the time the CC company processed the payment, it was frozen, which has tied up my Credit card here in XXXX XXXX for almost XXXX weeks now as well to explain why a payment bounced. It is still frozen. 

These guys have caused us XXXX with no help whatsoever. 

I am now worried I will close these accounts and fly to the XXXX to get my money, and they won't give it to me for some other reason. 

There is a place in XXXX for Wells Fargo. 

Kindly communicate with me on this matter via email so I can ensure I receive it. I appreciate a place where someone else can be forewarned about their insensitive and ruthless business practices. 

To know a bank can just close your account and freeze your money unless you take XXXX and expensive measures ( with no guarantee I can still get your money back ) is very scary.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation