Consumer complaint received 2024-09-29 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Payment process
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: NJ

Complaint narrative:
Recently, I filed a complaint against Carrington mortgage company concerning the same issue. But now this issue has taken on a new face. In the past, I have seen multiple recordings of a so-called XXXX XXXX that had been calling me about 15 times a month, reminding me to pay my mortgage by their XXXX of the month. There are 30 days in the month and my mortgage is not late but as I have told you before they have been charging me late fees like my loan is a payday loan harassing like my loan was in default and treating it like a payday loan. This past month it was a glitch with my employer and sent in my paycheck through, which caused a payment to be rejected, but I have sent them payment which they should have received because I have the certified letter if not, they should have it in their office for XXXX and XXXX of this year. My complaint is I have received six certified letters saying the same thing. And I signed for three of them at the post office just the other day I opened them up at the post office cause I wanted somebody else to see just what I was getting. I can not post this letter online because it contains my account information and some personal information but nobody should get 11 letters every month in the post office and at my physical address saying the same thing. I know what has happened in my life. Im very conscious and cognizant of what is going on, and they need to stop the harassment process. No reputable financial institution like XXXX XXXX or which are the big banks continually sent out letters and six of them certified saying the same thing. Its a waste of time. Its a waste of resources. One letter would have sufficed. I have also notified the FHA of what has been going on and I have taken a picture of the check that I have sent them that they should have in their possession of {$3000.00} which has to be applied to my account and not set aside in their special account, which they have done in the past, which is not legal because they told me they have to accept and apply all payments to my account. Im quite sure if they had sent all these letters to me that they are harassing other people in the same way instead of the phone calls they just sent out multiple mailing stating the same thing. I plan to meet my obligation and you can not help computer glitches that occur within another company. I did not call them because I knew this so-called XXXX XXXX that had been calling had never been reached, but I do have savings of her recording with the constant harassment. Carrington LLC should be ashamed of their harassment tactics that they use against their customers. Im not trying to be neglectful, but to be diligent to do what I need to do and I want this information published because I want other people affiliated with this business to be aware of the tactics, they used to harass their customers. I pride myself and being able to overcome a big obstacle, and with the grace of God, I never plan to go back that route again. I have also notified other offices within my state, and the FHA of their continued harassing tactics.

Company response to consumer: Closed with explanation