Consumer complaint received 2025-07-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
To Whom It May Concern at the Consumer Financial Protection Bureau ( CFPB ), I am writing to formally file a complaint regarding the inadequate and incomplete investigation of disputed accounts by the XXXX national credit bureaus : Equifax, Experian, and TransUnion. I believe these entities are not fulfilling their obligations as mandated by Federal law, particularly under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and the Fair and Accurate Credit Transactions Act ( FACTA ). 
Description of the Issue I have submitted disputes regarding certain accounts listed on my credit reports with all three major credit bureaus. Despite providing supporting documentation and clear explanations, I have found that the bureaus have failed to conduct proper, reasonable, and thorough investigations as required by law. Instead, I have often received generic responses or notifications stating that the disputed information was " verified as accurate '' without evidence of meaningful review or adequate communication with the furnishers of the disputed information. 
Violation of Federal Law Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 : Section 1681i ( a ) ( 1 ) ( A ) : Requires credit bureaus to conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate, and to record the current status of the disputed information or delete the item within 30 days of receiving a dispute.

Section 1681i ( a ) ( 2 ) ( A ) : Mandates that, within 5 business days of receiving a dispute, the credit bureau must notify the furnisher of the disputed information and provide all relevant information regarding the dispute.

Section 1681i ( a ) ( 4 ) : Credit bureaus must review and consider all relevant information submitted by the consumer with respect to the disputed item.

Section 1681s-2 ( b ) : Obligates furnishers of information to conduct an investigation after receiving notice of dispute from a credit bureau and to report the results back to the bureau.

Fair and Accurate Credit Transactions Act ( FACTA ) : Expands upon the FCRA regarding accuracy and the consumers right to dispute and correct information on their credit report.

Summary of Harm Due to the lack of meaningful investigation, inaccurate information remains on my credit report. This has resulted in denials of credit, increased interest rates, and other negative financial consequences. I believe these actions ( or inactions ) by the credit bureaus constitute a disregard for their statutory responsibilities and undermine my rights as a consumer under Federal law.

Requested Resolution I respectfully request that the CFPB investigate the practices of Equifax, Experian, and TransUnion regarding their dispute investigation procedures.

I ask that these credit bureaus be required to fully comply with all provisions of the FCRA and FACTA, specifically ensuring thorough, reasonable, and good-faith investigations of disputed information.

I also request guidance on further actions I may take to protect my rights and ensure the accuracy of my credit information.

Thank you for your attention to this matter. I trust that the CFPB will act to uphold consumer protections and enforce compliance with Federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation