Consumer complaint received 2024-07-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: TransferWise Ltd
State: CA

Complaint narrative:
I maintain payment account with Wise payment ltd ( wallet ). Also another bank checking account through wise partners XXXX XXXX XXXX XXXX 

XXXX XXXX XX/XX/year> I made {$8900.00} payment from this my wise wallet payment account to another wise wallet user named XXXX XXXX for XXXX XXXX trade on XXXX  as XXXX XXXX chooses wise wallet as its payment option. 

XXXX. Surprisingly XXXX XXXX XXXX claimed he didn't receive the successful payment. I immediately reached out to Wise for confirmation of this payment. I had a failing health immediately, I was on almost a suicide mood, I explained this to Wise CRS and officers to confirm this payment. I provided every details .... And reciept request... ( Please find attached correspondence email with wise as attached ). 

XXXX. Wise replied me that I made the payment to wrong identity and recommended I should reach out to the second identity ( they provided me with details of the second identity ). I did reach out to this wise second identity provided email and details but got 404 error ( please find attached these correspondence as attached ). 

XXXX. At XXXX  the XXXX dispute arbitrary resolution team has taken over this dispute requesting live video login into wise wallet and download statement ... XXXX XXXX did exactly live video login into Wise wallet only to show no history of this successful transaction on his wise, he downloaded his statement only for this successful payment not to be on his statement. 

XXXX. My turn to prove too ; to login to wise do the same as XXXX XXXX did. Wise payment ltd deactivated all my account for no reason or do I have any prior issue or warning. They rendered me helpless to defend. ( please find attached correspondence as attached ). 

XXXX. I demand XXXX  to give time for wise to prove if there is link between this two identies, XXXX  gave me the requested time ... even though XXXX XXXX is mounting pressure. 
I reached out to Wise to do one single assistant ; to check links or relationship of the XXXX identities. ( See attached correspondence ) Wise response came affirmative that it's an error I transferred to wrong identity.. as such can't go beyond.. I added pressure that Wise reviewed it twice yet same response... 

Consequently wise started ignoring my mails.. 

I picked up my phone called wise directly with lawsuit threat between XX/XX/year> to XX/XX/year> ... This issue was promised to be investigated by wise. Meanwhile all wise prior affirmative responses that am err are noted by XXXX  ... Having exhausted almost more than XXXX to 45 days with wise along XXXX  team. 
XXXX  arbitrary team on wise response and XXXX XXXX evidence decided to release my funds to my XXXX. With ban restrictions on my account. ( Find correspondence attached ) XXXX. Just few days later after I lost my fund. wise released a report. affirming I was correct with apologies and compensation of XXXX. Please find attached ( wise report )., also report showing wise promise to improve security, and avoid similar occurrence Now my position. 
I seek full refund and due compensation of my fund for Misinformations and bad treatment from Wise payment ltd which is primarily the reason for my loss. Wise system at that point is a public security risk. For someone to change details mid transaction yet delete a transaction history from his account statement, as shown live even in video evidence ( see attached ) and from wise investigation report. Yet wise withhold such for XXXX days on fraud issues emergency request, even deactivated and punish me for seeking help only, i started to wonder if wise XXXX in any way an accomplice, im sure this type of incident is happening globaly in scale on wise payment if audited, also having a look at XXXX XXXX who was a highly verifed merchant on XXXX  showed number of transaction volume of more than XXXX, thus XXXX possible victims then ... as his style makes victims incapacited to seek redress just with wise XXXX XXXX XXXX customer account deactivation and this style treament. 
While wise happens to see this loop in their system as a new incident for security upgrade XXXX I not be there scapegoat. 
The apologizes and compensation they offered isn't appropriate.. I seek due compensation and redress please help. 

NOTE ; many evidence files or video that exceeded XXXX were not attached .only XXXX attachment was allowed of XXXX i have.

Company response to consumer: Closed with explanation