Consumer complaint received 2025-06-12 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: FL

Complaint narrative:
I vacated my apartment at XXXX XXXX in XX/XX/XXXX, leaving it in good condition with no significant damage. Soon after, I received a move-out bill of {$690.00}, which included charges for cleaning, wall paint, amenity furniture, and electricity. These charges were inflated and appeared fabricatedXXXX XXXX XXXX has a known reputation for charging XXXX excessive fees after move-out and quickly forwarding unpaid balances to collections as a pressure tactic. 
I disputed the charges in XX/XX/XXXX, and after review, XXXX XXXX removed the wall damage feeacknowledging that charge was invalid. I then requested itemized invoices. They provided a cleaning invoice for {$250.00}, which covered the entire apartment. Yet both my roommate and I were billed the full {$250.00} individuallydouble billing us for a standard service. The same occurred for amenity furniture : the replacement cost was ~ {$160.00}, yet both of us were charged {$150.00} each. I also submitted photographic proof that the alleged bathroom damage predated my lease. 
Despite clearly identifying billing inconsistencies and offering to fairly settle, the matter was escalated to ProCollect. I contacted ProCollect in writing with all evidence and requested validation of the debt, but they refused to acknowledge my emails. I even filed a XXXX  complaint, which they responded to with a vague template and failed to address any of my documentation. They ultimately placed the disputed amount on my credit report without validating the debt or offering any meaningful resolution. 
This appears to be a coordinated effort to pressure XXXX using unjustified charges and collection threats. Im requesting deletion of this tradeline and a full investigation into the billing and collection practices involved. 

Attached Files : ProCollect Email Thread Shows my repeated efforts to resolve this dispute directly with ProCollect. They failed to address any of the issues raised or provide meaningful validation of the debt. 
XXXX XXXX Email Thread Demonstrates that after I disputed the charges and they acknowledged errors ( removing wall charges ), I requested invoices and offered to settle fairly. Instead of responding, they escalated it to collections without explanation. 
Move-Out Statement Details the original charges imposed by XXXX XXXXXXXX, which are inflated and unsupported. 
Cleaning Invoice Proves a total charge of {$250.00} for the entire apartment. However, both roommates were billed the full amount separately ( double billing ). 
Amenity Furniture Invoice Shows replacement cost was around {$160.00}, yet both roommates were charged {$150.00} each again proving an attempt to recover more than actual costs.

These documents clearly demonstrate unethical billing practices, double charges, and the companys refusal to engage in a good-faith resolution despite my outreach. I am requesting full removal of this item from my credit and closure of this account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation