Consumer complaint received 2025-06-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Just to let you know, I am an elderly, recently single woman who lives alone. On XX/XX/year>, one day after I learned that I was a victim of online hacking, I inquired of my banker at the local Wells Fargo bank as to what to do. At his suggestion, I contacted the FTC, the FBI, and the XXXX police department of the situation. On XX/XX/XXXX, a perpetrator posing as a Wells Fargo Corporate Fraud Prevention Representative at Wells Fargo Corporate office, XXXX XXXX, reached out to me through a phony XXXX employee who stopped my computer from blowing up and made it " usable. '' This person, calling himself XXXX XXXX, indicated that I had been hacked by a foreign or domestic person ( possibly a Wells Fargo branch employee or someone I knew ) and that, to ensure that my money was safe, I was to talk to no one about the situation and supposedly opened a case # XXXX. He showed me via XXXX that I had money in the bank and that we must clear the accounts by taking it out in cash, packaging those funds and taking them via courier to the FTC, XXXX XXXX. He showed me through XXXX on my computer that other checking and savings accounts were being opened in my name to reflect those funds that would be available once the FTC had all the money. 
I followed his directions, took cash from my accounts, packaged it and met with couriers from XXXX XXXX at local parking lots out of the sight of surveillance cameras. Again, this was to supposedly to keep the foreign hackers from taking my money. After taking over {$350000.00} from my Wells Fargo, XXXX and XXXX accounts, we were to meet with the FTC representative on XX/XX/XXXX - postponed to XX/XX/XXXX. All this time, I believed the Wells Fargo person was legitimate, and I told no one. On XX/XX/XXXX, my computer was hacked again, and I was put through by a XXXX technician to someone posing as an FTC representative. I told him of the previous situation and he sent me his badge and said we would speak on Monday, XX/XX/XXXX. He called me again on XX/XX/XXXX using the same languaging as the Wells Fargo perpetrator and I became suspicious - that is when I started doing research and on the morning of XX/XX/XXXX, called the FTC and filed a report. ( I also had my computer " cleaned '' by a professional. ) The officials told me to cut off all contact with the perpetrators so on XX/XX/XXXX when XXXX XXXX 's FTC contact called, I did not answer. I was advised to contact the FBI, the local police department, etc. I followed all instructions ; however, the police detective didn't get back to me for XXXX weeks. I followed up and yesterday he told me they would do what they could to find the couriers and possibly the perpetrators, get a warrant and talk with the local Attorney General. Although they knew I had contacted the FTC, etc., All this time, the bank kept cutting closing my accounts ; I reopened another account through my local banker, and then last week I got notice they no longer would do business with me because I posed a security risk to their bank. I filed another thorough report with Wells Fargo XXXX Department and Online Banking, but they again said they would be closing my accounts as of XX/XX/year>. The perpetrators also took money from my XXXX account in the form of a wire transfer and attempted to take money from a XXXX account opened with my funds. I reported the fraud with those entities, but so far have not received my money back. I am looking for a Consumer Finance attorney to represent me to get my money back from the financial institutions on the grounds of fraud. Please advise TODAY. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation