Consumer complaint received 2024-10-29 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Aargon Agency, Inc.
State: CO

Complaint narrative:
Basic Details : XXXX appointments involved in this issue : XXXX XXXX XXXX XXXX XXXX XXXX  my XXXX  Claim # XXXX {$320.00} This appointment is paid for by Medicare for XXXX visit every 2 years and this was my only visit in 2 years for a XXXX  only. 

August 11, XXXX XXXX XXXX XXXX XXXX my Primary care Physician Claim # XXXX {$350.00} This appointment is also paid by Medicare for XXXX annual XXXX XXXX  per year. 

I received a bill several months ago from my Primary Care Physician for my XX/XX/year> appointment XXXX XXXX XXXX in the amount of {$350.00}. 
Thinking this must be a mistake because this Annual Wellness Visit is always covered, I called Medicare and was told Medicare had already paid an XXXX XXXX Visit in XX/XX/year>. 

I researched my Claims for Part B and realized my XXXX office had incorrectly coded my visit. 
Under Service Provided & Billing Code the verbiage was XXXX XXXX XXXX XXXX XXXX ( which I have every 2 yearsnot annual ) Medicare paid the bill for {$320.00}. 
When I checked the XX/XX/year> appointment Claims for Part B, my Primary Care Physician had listed my appointment under Service Provided & Billing Code as the same code. XXXX XXXX Visit {$350.00} my responsibility to pay because Medicare already paid their XXXX XXXX XXXX XXXX. This was legitimate and billed correctly. 

Details of ongoing interaction with Aargon Collection Agency : Subject : Complaint Regarding Continuous Billing Harassment by Aargon Collection Agency for Resolved Balance To Whom It May Concern, I am filing this complaint to bring attention to a prolonged issue with Aargon Collection Agency. This issue began with a billing error due to a miscoding mistake by my XXXX, which led to an inaccurate charge of over $ XXXX from my physician 's office, dating back to XX/XX/year>. Despite my efforts to resolve this error with my insurance company, the bill was ultimately forwarded to Aargon for collection. Medicare covers a XXXX XXXX visit once every two years, which was the purpose of my XXXX appointment. However, this visit was incorrectly coded as an XXXX XXXX Visit, which led Medicare to process it as such. 

I initially had a positive experience with an Aargon representative named XXXX, who acknowledged the error, noted my exemplary credit history, and assured me the issue would not be reported to credit bureaus. XXXX and I communicated frequently over several months while I worked with my insurance company to obtain the necessary documentation confirming resolution. Upon receiving this documentation, I followed Aargons instructions by emailing it to another representative, XXXX, as directed. 

However, after sending these documents, I received a new bill for an amount exceeding the original charge. Attempts to reach XXXX failed, as he was no longer with the company. Since then, I have made numerous calls to XXXX, sent additional documentation verifying that the balance was paid in full, and requested confirmation that my account be closed. Despite these efforts, I received no response. My repeated attempts to reach XXXX by phone have gone unanswered, with no calls returned, and I received yet another bill for over $ XXXX. 

The continuous billing, lack of communication, and repeated attempts to collect on a resolved balance are distressing and, in my opinion, constitute harassment. Aargons failure to close my account and disregard of the proof provided exemplify unethical business practices. Based on my research, I have identified numerous complaints from others facing similar issues. I am therefore filing this complaint in the hope of not only resolving my case but also highlighting the need for an investigation into Aargon Collection Agencys billing and collection practices. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation