Consumer complaint received 2024-08-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
See attached letter XXXX XXXX Chase XXXX On XX/XX/XXXX I received a text notification regarding some Chase accounts. There was a total of four accounts listed.

1- The first account was my primary checking account.

2 & 3 I did not recognize the accounts immediately as they were accounts that belong to my brother who is the sole owner and signer on those accounts.

4- The fourth account listed was a joint checking account that my brother and I had opened in the last year.

I called Chase within an hour of receiving the text and I was told that despite the text XXXX telling me They needed further information. I was told that they could not divulge or speak to me about the account as some type of investigation was going on regarding some type of fraud. 
This was reiterated in multiple online emails and the text notification specifically telling me to call in as Chase needed additional information from me regarding a particular matter. Please explain how you investigate, and you do not speak to the individuals or parties involved?

Frustrated I went to the Chase branch located at XXXX and XXXX XXXX XXXX Spoke to the Teller Supervisor. Who informed me he did not have access to that system, so I had to go home.

Upon returning home I called Chase again. This time a Chase Rep ( woman ) informed that there was a transfer into my join account from one those accounts 2 and 3 listed in the text. 
She wanted to know whose accounts they were, and I did not know as I do not know my brothers account number, nor do I have access to his accounts. 

To my chagrin and complete disbelief. Chase was asking about and disclosing information to me about accounts that were not my However I was completely flabbergasted when I learned that Chase told my brother that the issue was with me and not with him and that I had done something wrong.

Why was Chase disclosing or discussing my business with someone who is not a signer or owner of my accounts? Please do not you dare me tell because somebody is listed as a beneficiary That somehow magically gives Chase the ability concluded Relationship Management and divulge or give access to an account that is not owned that person?

The fraud allegations subsequent account holds on our accounts caused a lot of issues and distrust in our household. What you did was to slander my reputation and good name in the eyes of my brother and made it hard for us to pay bills on time and manage our daily lives. Despite my brother never having any issues or complaints with Chase. You painted him with the same fraudulent brush that you had maliciously disclosed to him and said he was guilty by association. 

We never got a chance to discuss and potentially resolve any manner or issue as outlined in text and email. After numerous phone calls, branch visits and despite telling my brother that if I were removed from our joint account That he could maintain his accounts/ relationships with Chase.

The bottom line he told was that Chase wanted me gone Chase decided to terminate the retail relationship with us despite the assurances and promises.

I do understand that Chase has the right to end a relationship for whatever reason and does not need to disclose that reason for termination of an account However, when you accused, slander fraud allegation and are conducting an investigating into some allege fraud. Then you need to disclose your findings to the account holder or accused. Chase failed to inform me of what fraud took place and out of what accounts after they conducted their investigations. 


Please provide me with the following : A summary of the findings of this alleged fraud investigation and which account ( s ) chase believed fraud occurred and what that fraud was.

Thirdly why would you disclose information regarding someone else 's account and why would Chase continue to send me information regarding those persons accounts and an account especially on an account no longer owner by me?

I and not asking : To have my accounts reopen or reactivated per your Open account agreement however I would like a copy of my original signed agreement when I first open my account. 

Please note that I was at the XXXX XXXX XXXX branch on Saturday XX/XX/XXXX, or XX/XX/XXXX or XXXX and requested that information ( see Authorized to furnished document ) Please note this was the second time I submitted this request the first time was at the XXXX XXXX location a few weeks prior. Back then I was told somebody would call me. I never got a call thus the reason for the visit to XXXX XXXX location. 

Please note that I was was given three different dates on when I open my account and none of them coincide to when I actually open my account nor do that match to what I was told on the phone by a Chase reversative who told me it was XXXX, XXXX, XXXX ( left blank on purpose because I want to see what date and agreement you decide to send or tell me this go round ). 

By the way you may want to have the legal department revisit that Open Account Acknowledgement Agreement signature card. Please be advised that I was furnished with a copy of that agreement for XX/XX/XXXX. I was told that XX/XX/XXXX was when I open the account and upon looking at the system, I was then told that I did not even open my account initially with chase but with XXXX XXXX. Chase your record keeping is very Sloopy and not UpToDate Please be advised I did not open my account on any of the days listed above However I that day, I did make some changes to my account on XX/XX/XXXX. The Water Tower Chase banker told me that anytime you make changes or updates to your account you must execute a new Open Account Acknowledgement Agreement signature card. 

Please be advised this is where legal so take a revisit : The first two lines of that agreement make the rest of the agreement invalid because one is not opening a new account and there is no reference to updating account information it clearly states that I am applying to JPMorgan Chase Bank NA ( the Bank ) to open the deposit account indicated above I hate to point out the obvious but making changes to an already open account does not constitute opening a new account nor does it justify Chase stating that is when my account was open and the failure to provide me a copy of the original account agreement from when I first open said account. 

Once again please provide me with a copy of the very first and actual original account opening operating agreement. 

I would also like a list of all the claims I filed from XXXX - XXXX with the dollar amounts associated with each claim and if the claim were decided in my favor or if reversed. Please do not include reversal that are the result of the merchant finally sending back refunds This is the third time I have had to ask for this information. 
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX 3- In this CFPB complaint Once again, I am not looking to have my accounts reopen nor restored. I just want answers to the above questions. 

Lastly please explain how you suspect and accuse somebody of wrongdoing / fraud Then kick them out of the retail banking but allow them to keep a business and investment account open ( I have subsequently closed those accounts because you would still conduct business knowing that somebody is fraudulent. criminal type ) I would think if you truly suspected someone and had proof of fraud that my financial institution would kick them out of the bank entirely ) How do you continue to conduct commercial /business banking and or Investment banking with somebody you suspect of fraud? After closing/ terminating their consumer retail accounts.

I can not keep my money with a financial intuition that allows fraudulent /criminal elements to continue to have accounts and conduct business under your nose/roof. Hello where is your compliance department and bank regulators? Just think if those persons conducted some type of large-scale fraud or criminal activity using one of those still open accounts.

Chase be liable for aiding and abetting a criminal or criminal enterprise??????

How would you spin that with the bank regulators, investors, and the public? LOL I do not need to see or hear I am sorry again I just want answers and believe Chase should/ needs to provide those answers to 50+ year former account holder.

Thank you in advance for your time, cooperation in this matter. 

Sincerely, XXXX

Company response to consumer: Closed with explanation