vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
I have a late payment on my TransUnion credit report from a company called XXXX I has tested positive for XXXX  and called ahead a time to let them know I would be late XXXX agreed to remove late payment I also have a email from XXXX saying yes they sent in the fix letter but TransUnion even with the proof well not fix my credit report and take off the late payment

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-01-13 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Getting a credit card — Card opened as result of identity theft or fraud
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Back in XX/XX/2019, I reviewed my person credit report because I wanted to know if I could qualify for Home Equity loan. This is my first time that I took my time to review every accounts on my credit report. I used to let bank or lenders to just run my credit report and notify me the result, so I did not exactly know what was in my credit report. 
After the careful review, I come to realize that there are several credit card accounts and one personal loan account that I did not make. I am very certain that I have never given my family members or friends to obtain these loans for myself. I have concluded that I am a victim of an identity theft. 
I reported this issue to Federal Trade Commission and to the police department already and filed identity theft reports. 
Also, the problem was reported to all three credit bureaus. Most accounts that were involved with the crime were removed successfully from my credit report, but Bank of America and XXXX from XXXX XXXX are still being reported on my credit report. 
I have reported these accounts to be fraudulent directly to the credit bureaus and to the creditors. All parties are ignoring my statement and two official identity theft report and continuing to post these fraudulent accounts. 
I have made proper request to validate these accounts by creditors or the credit reporting agencies to provide me with the following documents. 
A copy of original contract of each account that bears my wet ink signature Application records or screen prints of internet/phone applications Statements/invoices Payment/charge slips Investigators summary Delivery addresses All records of phone numbers used to activate or access the account Any other documents associated with the account I have never received any of these requested documents. 
The creditors are attempting to collect the debt that they can not and will not verify and validate. This is a clear violation of FDCPA and FCRA. 


BANK OF AMERICA - XXXX BANK OF AMERICA - XXXX XXXX XXXX XXXX  - XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CREDIT ACCEPTANCE CORPORATION
State: PA

Complaint narrative:
I reciently ask the company of proof of amount of the debt i still owe because the company sent me a letter with amount and wrong name and identification number that is not mine i asked for proof and have yet to recieve anything.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I disputed a reporting on my credit for identity theft and experian verified it without providing me with any information as to how and when I applied or incurred any damages with anyone to any debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Fraudulent loan
Company: Consumer Portfolio Services, Inc.
State: PA

Complaint narrative:
I WAS CONTACTED BY THIS COMPANY I PREVIOUSLY SUBMITTED A HARASSMENT LETTER ASKING THIS COMPANY TO STOP HARASSING ME.THIS COMPANY IS STILL HARASSING ME FOR A DEBT THAT IS NOT MINE THIS COMPANY REFUSE TO GIVING ME INFORMATION SUCH AS MY IDENTIFICATION CARD, CORRECT SPELLING OF MY NAME AND MY ADDRESS WHERE THE LOAN WAS ESTABLISHED AND THIS COMPANY REFUSE TO PROVIDING ME WITH ANYTHING BUT HARASSING LETTER ASKING FOR A DEBT I DON'T OWE.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
In XX/XX/XXXX, I had begun what was suppose to be my last semester in graduate school. The only thing I had left to do was defend my thesis. After several weeks of trying to get in contact with my thesis chair, 1 week after the add and drop period had closed, he finally email me back. Without adequate time for me to make adjustments, he informed me that he was too busy to continue to chair my thesis. I was dropped from my course and had to sit out due to the add and drop period closing 1 week prior. According to the supervisor at the registras office, when they sent the report to the national clearing house to verify student status, I was reported as not enrolled. This started a domino effect. Over the course of the next several months, because I was not enrolled in school, my loans came due immediate, which I was not Informed and did not have access to the school email any longer. I was received a 30 day credit mark and 60 day credit mark for failure to pay. Fast forward to know, this has cause a huge burden on my credit score which is hindering me from getting a home loan. I would have never know these payments were late and the root cause of the late payments if I was not looking to purchase my first home. After speaking with the advocate for department of education, she informed me if XXXX  XXXX XXXX XXXX could change me to at least a part time student for that semester being I was dropped by default and I was not even given adequate time to adjust or I could have changed from thesis to non thesis and picked up the addition course needed for graduation that semester and graduated on time. I spoke with the supervisor in at the registras office. She confirmed I was initially enrolled in at least part time before being dropped by my professor at the time for something that was out of my control. She was not sure if she could change the me to at least part time for spring of XX/XX/XXXX, which is what the representative from department of education stated she needed done in order to correct the reporting on her end. She stated she would get back with me in a couple days. It had been a couple months now, she is not responding to any of my emails nor calls. Back in XX/XX/XXXXwhen this first happened, I had the local news involved. They were about to pick up the story but ran into a road block when XXXX XXXX XXXX XXXX would not give them information about the case. At that point they wanted me to get a lawyer to avoid Any potential lawsuits. At the time I did not have time, being I had already moved on to another state, nor the funds to afford an attorney. This has caused me 1.5 years of lost time, money as well as denial of a Mortage.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR

Complaint narrative:
I have to file a complaint with XXXX, XXXX  and Transunion. I have called placed numerous alerts on my credit profiles. I have explained that there has been fraud on my accounts over and over. I have had fraudulent accounts removed only to have the accounts added back. According to the FCRA, I was to should have been notified, there hasn't been a validation of debit even without numerous disputes asking for verification. I have received nothing. I called and advised of the difficulties this has caused. I have had the same collections removed and added back without proper notification. I am asking that the accounts be removed. I have also enclosed proof of the 3 collections, one collection is a medical bill, this violates HIPPA as there are different laws that state medical information can't be shared, and this is direct violation as it listed the bill as XXXX XXXX, without proof this belonged to me. Next, their is a service listed for XXXX XXXX, under XXXX XXXX, this has been removed twice only to be added back, without notification of attempts to place the debt back on my credit reports, this is direct violation, once it has been removed, there has to communication or writing before this can be placed back, this hasn't been done. I am asking that this be removed once more. I have reached out to each bureau and asked that this be validated and nothing. That is another violation. Just stating updated doesn't validate, there has to be proof. All XXXX agencies use their 30 days to wait only to return validate without proof or actual description other than " agency validate '' This alone would require that the debt be removed. Lastly, according to the FCRA whoever this debt belong to once the original creditor dismissed this debt, it's unfair practice to place this one my credit report, as this hasn't been proven it belongs to me. The collection agencies should have notified me, the law states it must notify me within 30 days before being placed back on again this was not done. The resolution I am seeking is to remove the collection as each agency has violated my consumer fair credit rights. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
I disputed a reporting on my credit for identity theft and XXXX  verified it without providing me with any information as to how and when I applied or incurred any damages with anyone to any debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
I disputed a reporting on my credit for identity theft and XXXX  verified it without providing me with any information as to how and when I applied or incurred any damages with anyone to any debt.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AR

Complaint narrative:
I have to file a complaint with XXXX, XXXX  and Transunion. I have called placed numerous alerts on my credit profiles. I have explained that there has been fraud on my accounts over and over. I have had fraudulent accounts removed only to have the accounts added back. According to the FCRA, I was to should have been notified, there hasn't been a validation of debit even without numerous disputes asking for verification. I have received nothing. I called and advised of the difficulties this has caused. I have had the same collections removed and added back without proper notification. I am asking that the accounts be removed. I have also enclosed proof of the 3 collections, one collection is a medical bill, this violates HIPPA as there are different laws that state medical information can't be shared, and this is direct violation as it listed the bill as XXXX XXXX, without proof this belonged to me. Next, their is a service listed for XXXX XXXX, under XXXX XXXX, this has been removed twice only to be added back, without notification of attempts to place the debt back on my credit reports, this is direct violation, once it has been removed, there has to communication or writing before this can be placed back, this hasn't been done. I am asking that this be removed once more. I have reached out to each bureau and asked that this be validated and nothing. That is another violation. Just stating updated doesn't validate, there has to be proof. All XXXX agencies use their 30 days to wait only to return validate without proof or actual description other than " agency validate '' This alone would require that the debt be removed. Lastly, according to the FCRA whoever this debt belong to once the original creditor dismissed this debt, it's unfair practice to place this one my credit report, as this hasn't been proven it belongs to me. The collection agencies should have notified me, the law states it must notify me within 30 days before being placed back on again this was not done. The resolution I am seeking is to remove the collection as each agency has violated my consumer fair credit rights. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: AR

Complaint narrative:
I have to file a complaint with Equifax, XXXX  and XXXX. I have called placed numerous alerts on my credit profiles. I have explained that there has been fraud on my accounts over and over. I have had fraudulent accounts removed only to have the accounts added back. According to the FCRA, I was to should have been notified, there hasn't been a validation of debit even without numerous disputes asking for verification. I have received nothing. I called and advised of the difficulties this has caused. I have had the same collections removed and added back without proper notification. I am asking that the accounts be removed. I have also enclosed proof of the 3 collections, one collection is a medical bill, this violates HIPPA as there are different laws that state medical information can't be shared, and this is direct violation as it listed the bill as XXXX XXXX, without proof this belonged to me. Next, their is a service listed for XXXX XXXX, under XXXX XXXX, this has been removed twice only to be added back, without notification of attempts to place the debt back on my credit reports, this is direct violation, once it has been removed, there has to communication or writing before this can be placed back, this hasn't been done. I am asking that this be removed once more. I have reached out to each bureau and asked that this be validated and nothing. That is another violation. Just stating updated doesn't validate, there has to be proof. All XXXX agencies use their 30 days to wait only to return validate without proof or actual description other than " agency validate '' This alone would require that the debt be removed. Lastly, according to the FCRA whoever this debt belong to once the original creditor dismissed this debt, it's unfair practice to place this one my credit report, as this hasn't been proven it belongs to me. The collection agencies should have notified me, the law states it must notify me within 30 days before being placed back on again this was not done. The resolution I am seeking is to remove the collection as each agency has violated my consumer fair credit rights. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: MARINER FINANCE, LLC
State: PA

Complaint narrative:
Mariner finance needs to remove this damaging information on all three credit reports or ill sue them! I'm trying to get a mortgage.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
XXXX XXXX needs to remove this damaging information on all three credit reports or ill sue them! I'm trying to get a mortgage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
XXXX XXXX needs to remove this damaging information on all three credit reports or ill sue them! I'm trying to get a mortgage.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
XXXX XXXX XXXX refuses to remove a settled debt off the account for my credit report to become more accurate!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
XXXX XXXX XXXX refuses to remove a settled debt off the account for my credit report to become more accurate!

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
XXXX XXXX XXXX refuses to remove a settled debt off the account for my credit report to become more accurate!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN

Complaint narrative:
I am a victim of identity theft/fraud. I have notified the collection agencies/original creditors several times that the accounts do not belong to me. I have not in any way received goods or services from these companies and I have provided my police reports, my FTC id theft affidavit signed and notarized along with my sworn statement regarding the fraudulent accounts. Documents have been submitted to all credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
Hello my name is XXXX. I am a victim of identity theft. I have been dispute fraudulent accounts on my credit report for the last 20 months. And nothing is getting done about the fraud account on my credit report. I have submitted my personal statement, identified theft report and a police report. to all three credit bureau. There is no excuse for them not to remove the account because I've also talk to the credit card Company 's and asked them to send me documents verifying that they have the correct person. Please help me remove the fraudulent account from my credit report. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX nv XXXX DOB XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Santander Consumer USA Holdings Inc.
State: PA

Complaint narrative:
Santander USA refuses to remove the information on credit reports!! if not ill sue!

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I didnt authorized those transaction XX/XX/XXXX - XXXX XXXX XXXX - {$350.00} XX/XX/XXXX - XXXX - {$1000.00} XX/XX/XXXX - XXXX XXXX XXXX - {$1700.00} XX/XX/XXXX - XXXX  - {$410.00} I have filed claim with the bank but they denied it. I swear whatever I said is true.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-01-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
XXXX XXXX refuses to remove the information on credit reports!! if not ill sue!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation