Consumer complaint received 2026-05-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: REGIONS FINANCIAL CORPORATION
State: NC

Complaint narrative:
Subject : Formal Complaint Regarding Discriminatory Treatment at Regions Bank On XX/XX/2026, between approximately XXXX XXXX and XXXX XXXX, I visited the Regions Bank branch located at XXXX XXXX XXXX, XXXX, North Carolina, to open a business checking account. I drove approximately 45 minutes to this branch and waited nearly an hour before being helped. During that time, I observed the employee assisting two white male customers before me. She was very friendly, energetic, patient, smiling, laughing, and appeared willing to go above and beyond to help them. After finishing with those customers, I still waited an additional 15 minutes before being called into her office. The employee who assisted me was XXXX XXXX. When I sat down, I immediately provided all of my business paperwork along with my temporary North Carolina drivers license issued by the NC XXXX. My temporary license is an official XXXX-issued document, and before visiting the branch, I verified with several other Regions employees that this form of identification was acceptable for opening a business account. However, almost immediately after looking at my temporary license, XXXX XXXX stated that they did not accept it. While looking at the document, she repeatedly made comments such as, See, look, you could have made this up on the computer. She repeated this statement multiple times in a manner that I found degrading, dismissive, and insulting. I also offered additional identification, including my work ID and XXXX XXXX student ID, but she showed no willingness to help or attempt to find a solution. The interaction lasted only a few minutes before she stated again that they would not accept my identification. What stood out most to me was the complete difference in treatment compared to the white customers before me. There was no professionalism, no courtesy, no apology for the long wait, and no effort made to encourage me to return with additional documentation. When I gathered my paperwork to leave, she did not even say, Im sorry, or Have a nice day. I left the branch feeling humiliated, dismissed, and as though I was not worthy of having a business account there. I do not make accusations of racial discrimination lightly, but based on the drastic difference in treatment I personally witnessed, combined with the comments made to me and the refusal to assist me despite having valid documentation, I genuinely believe my race played a role in how I was treated. I am requesting that this matter be formally investigated, including a review of : Branch surveillance footage Employee conduct and statements Identification acceptance policies The differing treatment of customers present that day I am also requesting a written response regarding the outcome of this complaint and clarification of the banks official identification policy regarding temporary North Carolina XXXX licenses for business account openings. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation