Consumer complaint received 2025-06-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/XXXX, I first became aware that Chase was planning to close my accounts ( personal and business ; listed below ) citing " inappropriate conduct '' at Chase Branch located on XXXX XXXX in XXXX XXXX. 

This was not an objective or appropriate action. These actions violate Chases duty to act fairly under 12 USC 5531 and its own XXXX XXXX. 

This decision : 1. Lacks evidence ( no written policy was violated ).

2. Disproportionately harms my finances/business.

3. Denies due process ( no warning or appeal opportunity ). 

I requested within 10 days : - Reinstatement of all accounts, OR - A detailed written explanation of the alleged violation, including : - The specific policy that was breached. 
- The evidence ( e.g., video, incident report ). 

I sent a letter to XXXX on XX/XX/XXXX. Around XX/XX/XXXX, I received a call from a corporate representative ( name and title unknown ). They said they would reopen the investigation. On XX/XX/XXXX, I received a letter in the mail stating Chases position has not changed. 

Chases failure to provide written documentation of the alleged violation violates Transparency requirements. 

Chases abrupt closure of all accounts with no clear justification or appeal process is " unfair '' since it will cause me real harm ( business disruptions, credit damage ), I had no way to avoid the penalty ( no warning or policy clarity ), and Chases action lacks legitimate business justification ( I do not believe that Chase will be able to provide evidence of actual risk ).

They have also seemingly violated Texas Finance Code 59.201 since a written notice account closure ( only one account ) was sent to an old address and there are no letters or notices available online. I was forwarded a copy of a letter for one of the accounts and the date of closure was listed as XX/XX/XXXX. The reason for closure is not valid ( inappropriate conduct ). No instructions for how to retrieve remaining funds were provided. 

On XX/XX/XXXX, I received two emails stating that there was a potential fraud and because of it they restricted my accounts. This restriction was a full seizure of my assets. Chase Bank has falsely accused me of fraud and/or used fraud as a pretext to seize/hold my funds and/or falsely justify prior acts. They seem to be accusing me of fraud. 

I was verbally told that complete closure was scheduled for XX/XX/XXXX, which differs from the letter. My account is not yet closed, but it is fully restricted and therefore I have no ability to move these funds to another bank, have access to these funds, nor transact any business. 

I was not allowed to withdraw my balance of {$3500.00} from my XXXX XXXX XXXX account ( XXXX ) on XX/XX/XXXX. I was not allowed to manually close any of the accounts ( prior to XX/XX/XXXXXXXX  ) myself. Presumably, the account will be officially closed on XX/XX/XXXX and they will issue a check via mail, so I will not have access to my funds until several days later. 

Closure of all credit cards also makes no sense, since there is no business that needs to be conducted in the branch. They wiped out close to {$50000.00} of my available credit and one account is the longest duration of credit. These credit card closures will inappropriately and negatively affect my Credit Score.

This is all unfair, unjust, has caused my harm now, and will continue to cause more harm. 


Accounts pending permanent closure : Business Checking Accounts : XXXX XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX ; XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Business Credit Card Accounts : XXXX XXXX ( XXXX ) -- opened XX/XX/XXXX ; limit {$29000.00} Personal Credit Card Accounts : XXXX XXXX ( XXXX  ) -- opened XXXX XXXX  ; limit {$25000.00} XXXX XXXX  ( XXXX ) -- opened XX/XX/XXXX ; limit {$1200.00} XXXX  ( XXXX ) -- opened XX/XX/XXXXXXXX  ; limit {$1800.00} XXXXXXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief