Consumer complaint received 2025-06-04 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: WELLS FARGO & COMPANY
State: NV

Complaint narrative:
I am filing this complaint to report violations of my consumer rights under the Fair Credit Reporting Act ( FCRA ) and the Gramm-Leach-Bliley Act ( GLBA ) by XXXX, XXXX, and certain financial institutions that furnish information to these consumer reporting agencies ( CRAs ).

1. Lack of Consent for Sharing Consumer Reports Under 15 U.S.C. 1681b ( a ), CRAs are permitted to furnish consumer reports only under specific circumstances, such as with the consumer 's written instructions or for certain permissible purposes. I have not provided any form of consentwritten, verbal, or impliedfor XXXX, XXXX, or any financial institution to share my personal information. Therefore, any sharing of my consumer report without my explicit consent is a violation of this statute.

2. Failure to Provide Opt-Out Notices According to 15 U.S.C. 6802 ( b ) and 12 CFR 1016.7, financial institutions must provide consumers with clear and conspicuous notices about their right to opt out of information sharing with nonaffiliated third parties. I have not received any such notice, nor have I been given the opportunity to exercise my right to opt out, which constitutes a violation of these provisions. 

XXXX. Reporting of Outdated Adverse Information Per 15 U.S.C. 1681c ( a ) ( 5 ), CRAs are prohibited from including adverse information in consumer reports that is more than seven years old, excluding criminal convictions. XXXX  and XXXX  have reported adverse items on my credit report that exceed this seven-year limit, violating this statute. 

4. Furnishing Inaccurate Information Under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers of information to CRAs must not provide information they know or have reasonable cause to believe is inaccurate. Despite this, inaccurate information has been furnished to XXXX  and XXXX  regarding my credit history. 

XXXX. Inadequate Compliance Procedures As mandated by 15 U.S.C. 1681e, CRAs must maintain reasonable procedures to ensure the accuracy of the information they report. The continued presence of inaccurate and outdated information on my credit reports indicates a failure by XXXX  and XXXX  to uphold this requirement. 

XXXX. Revocation of Consent and Opt-Out Request In accordance with 12 CFR 1016.7 ( i ), I am exercising my right to opt out of any information sharing with nonaffiliated third parties. This opt-out is effective immediately and will remain in effect until I provide written revocation. I expect all financial institutions and CRAs to honor this request as required by law.

Failure to Issue IRS 1099-C for Canceled Debt ( 26 U.S.C. 6050P ) XXXX has reported my debt as charged off but has not issued a 1099-C form for the canceled balance in excess of {$13000.00} as required by IRS regulations .

According to IRS rules, creditors must issue a 1099-C for debts of {$600.00} or more when forgiven or written off. By failing to do so, XXXX is improperly reporting the debt while not adhering to tax law requirements. 

Failure to Refund Credit Balances & Account Termination Rights ( 12 CFR 1026.11 ) 12 CFR 1026.11 ( a ) mandates that if a consumer has a credit balance in excess of {$1.00}, the creditor must refund it within seven business days after a written request. If there is any remaining credit balance on my account, I formally request its immediate refund. 

Inaccuracies involved with addresses, phone numbers, employment must all match and only one per each credit report is required. 



XXXX Accounts per XXXX- XXXX XXXX Conclusion I request that the CFPB investigate these violations and take appropriate enforcement actions against XXXX  XXXX XXXX  XXXX and the involved financial institutions. I also seek the correction of my credit reports to remove any inaccurate or outdated information and to ensure compliance with my opt-out request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation