Consumer complaint received 2025-06-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TRUIST FINANCIAL CORPORATION
State: MD

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint against Truist Bank for the sudden and unjust closure of both my personal and business accounts, without proper notice, and based solely on a single stop payment that was promptly corrected by the issuing company. 

I have held a personal account at Truist ( originally SunTrust ) for at least five years. On XX/XX/year>, I opened a business account under XXXX XXXX XXXX, XXXX ( Account # XXXX ) solely to deposit a check in the amount of {$23000.00}, issued by XXXX, the new payment processor used by XXXX XXXX, the company I XXXX  for. That check was made out to my XXXX  rather than to me personally, which meant I could not deposit it into my personal account per Truist policy. 

I deposited the check into the new business account, then transferred the funds to my personal Truist account. Unbeknownst to me, XXXX XXXX put a stop payment on that check ( likely due to the name mismatch ) and reissued it correctly in my name, which I subsequently deposited into my personal account along with another check issued to me directly. 

Truist then closed both my personal and business accounts without warning, citing fraud. However, the only irregularity was the stop paymentwhich was followed by a corrected reissuance. There was no fraudulent activity on my part. 

Worse, Truist failed to notify me via phone or email. I only learned my accounts had been closed after receiving a letter in the mail, which arrived XXXX days after the accounts were already shut down. By that time : Multiple automatic bill payments were declined ( credit cards, utilities, etc. ) I incurred a late fee of {$29.00} and ongoing interest of $ XXXX on my XXXX XXXX XXXX card I was charged interest and late fees on my XXXX XXXX XXXX 
I had no access to my funds for at least 14 days, with both accounts frozen I will now be forced to open entirely new bank accounts, relink payment platforms, and reset vendor connections for my business and personal accounts. 

When I called Truist, I was told the closure was due to fraud, yet there was no further explanation or review process offered. I was not contacted, not given an opportunity to respond, and not allowed to access my money to make urgent payments. The entire incident stemmed from a corrected stop payment, which is clearly visible in the transaction history. 

This experience has caused significant financial and emotional hardship, interrupted my business operations, damaged my credit standing, and required me to undertake time-consuming efforts to correct an issue that could have easily been resolved with a phone call or review request. 

I respectfully request that the CFPB and FDIC investigate : Truists handling of this situation The closure of both accounts without appropriate notice or due process The lack of communication and transparency The harm caused to my personal and business financial standing as a result Thank you for your attention to this matter. I am happy to provide supporting documentation, including account statements, correspondence, and the timeline of events, upon request. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation