Consumer complaint received 2026-02-25 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: VW Credit
State: MD

Complaint narrative:
I am submitting this complaint regarding Audi Financial Services and an unresolved dispute involving an early lease termination that has resulted in an inaccurate balance being assessed and negative credit reporting. I entered into a three-year vehicle lease with Audi Financial Services and maintained the account in good standing, making all payments on time for approximately two years. Prior to ending the lease early, I contacted Audi Financial Services directly to understand my financial obligations. During that conversation, I was informed by their representative that the vehicle would be sold upon return and that I would be responsible only for any difference between the vehicles value and the remaining payoff amount. Relying on these representations, I agreed to proceed with the early termination. I returned the vehicle as instructed. After the vehicle was sold, Audi Financial Services notified me that a deficiency balance of approximately {$1600.00} remained. I promptly agreed to pay this amount in full upon receiving an invoice from Audi Based on the information provided and Audi Financial Services agreement of the of the final payment of {$1600.00}, I reasonably believed my lease obligation had been satisfied and the account resolved. Note that I never received an invoice from Audi for the {$1600.00} balance. I was later surprised to receive notice claiming that I owed approximately {$11000.00} representing remaining lease payments despite the vehicle having already been surrendered and sold and the deficiency balance having been agreed to. This demand contradicts the explanation provided to me prior to surrendering the vehicle and appears to constitute unfair or misleading servicing practices. At no time during the termination process was I clearly advised that I would remain liable for nearly a full year of additional payments after paying the stated deficiency amount. Additionally, Audi Financial Services has reported this disputed balance to credit reporting agencies, which has negatively impacted my credit profile. I have formally disputed this matter directly with Audi Financial Services and with the credit bureaus ; however, the issue remains unresolved. I am requesting CFPB assistance to : 1. Require Audi Financial Services to provide a complete and transparent accounting of the early termination calculation and alleged balance ; 2. Investigate whether inaccurate or misleading information was provided regarding my early termination obligations ; 3. Correct or remove inaccurate credit reporting associated with this account while the dispute is pending ; and 4. Resolve the account consistent with the representations made when I agreed to surrender the vehicle and agreed to pay the requested deficiency balance of {$1600.00}. I am seeking a fair resolution and correction of my credit reporting based on the facts surrounding this transaction. Thank you for your assistance in reviewing this matter.

Company response to consumer: Closed with explanation