Consumer complaint received 2024-10-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Dear CFPB / XXXX, I have attached the XXXX dispute results to this complaint - see # XXXX I am filing this formal complaint against XXXX and XXXX XXXX XXXX  for their handling of a fraudulent account dispute that has caused significant harm to my credit report and overall financial standing. Despite confirmation from XXXX that a fraudulent account would be removed, the account continues to appear on my credit report, along with newly added negative information, aggravating the damage to my credit profile. 

Case Details : Disputed Account : XXXX XXXX XXXX XXXX Account Number ending in XXXX ) Dispute Report Number : XXXX Balance on Report : {$880.00} as of XX/XX/year> Credit Usage : 100 % ( credit limit of {$700.00} ) Late Payment : Reported for XX/XX/year> Discrepancy in Dispute Outcome : I submitted a dispute through XXXX regarding a fraudulent XXXX XXXX XXXX  account on my credit report. XXXX confirmed in writing that the fraudulent account would be removed. However, instead of removing the account as promised, XXXX has updated the credit report to reflect additional negative information : The balance has increased to {$880.00}. 
A late payment was reported for XX/XX/year>. 
The credit usage shows 100 %, causing significant damage to my credit score. 
I have attached copies of Experians written confirmation of the dispute outcome stating the account would be removed, alongside evidence of the erroneous updates made to my credit report. 

Legal Violations : I believe that this situation involves multiple violations of the Fair Credit Reporting Act ( FCRA ), including : Failure to Remove Inaccurate Information ( 15 U.S.C. 1681i ( a ) ) Despite confirming the account 's removal, XXXX failed to eliminate the fraudulent information from my credit report. 

Inaccurate Reporting Procedures ( 15 U.S.C. 1681e ( b ) ) XXXX did not follow reasonable procedures to ensure the accuracy of the information reported. 

Failure to Properly Handle Identity Theft Dispute ( 15 U.S.C. 1681c-2 ) Both XXXX and XXXX XXXX XXXX  have mishandled my identity theft claim, leaving the fraudulent information intact. 

Legal Consequences : If this issue is not corrected immediately, I will pursue legal action against both XXXX and XXXX XXXX XXXX  for {$72000.00} in damages, including punitive damages for the harm caused by inaccurate reporting and failure to honor dispute resolution terms. My attorneys at XXXX XXXX XXXX in XXXX, XXXX, are prepared to proceed with legal action if my requests are not promptly addressed. 

Required Action : I demand that XXXX and XXXX XXXX XXXX take the following steps within 10 business days : Immediately remove the fraudulent XXXX XXXX XXXX  account from all credit reporting agencies, including XXXX, XXXX, TransUnion, and XXXX. 
Provide written confirmation of the removal and adjustment of my credit report and score to reflect accurate information. 

Ensure that no further damage is done to my credit due to this fraudulent account. 
I have attached all relevant documentation, including the original dispute resolution and the recent credit report discrepancies. I expect a prompt and thorough investigation of this matter to avoid further legal escalation. 

Thank you for your attention to this serious issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation