Consumer complaint received 2024-08-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: OneMain Finance Corporation
State: PA

Complaint narrative:
In XX/XX/XXXX, I co-signed for a personal loan for my step son XXXX XXXX. with One Main Financial. The loan amount was originally {$17000.00} but after fees charged by this company the loan ended up being about {>= $1,000,000}. Besides my co signing, the company also required that my step son put up the title to his automobile. He signed over the title to get this loan. 
The company ( One Main Financial ) required that this auto be insured with Full Coverage Insurance for the entire length of this loan. Our loan payments were {$650.00} per month. I paid that amount every month until about the middle of XXXX. At this time my Step Son chose to have the auto insured by the auto insurance company owned by the loan company One Main financial. This decision increased our monthly payment to {$760.00} per month. I paid that new amount for the loan and the full coverage insurance supplied by this loan company. 
In XX/XX/XXXX, this auto used as collateral was stolen. We contacted the loan company. They in turn sent us the required documents to file a claim with the insurance company. We filled out the required forms along with an actual Police report provided to us by the XXXX Police department. All of this documentation was submitted by the middle of XX/XX/XXXX. 
On XX/XX/XXXX, the insurance company informed the local office that they were indeed going to pay the loan off. They requested that the local office send them the title submitted by my step son to close out this case and again pay off this loan. 
TODAY IS XX/XX/XXXX, OVER XXXX MONTHS AFTER THE INSURANCE COMPANY REQUESTED THIS TITLE AND OVER XXXX MONTHS SINCE THIS AUTO WAS REPORTED STOLEN AND THE PAPERWORK SUBMITTED TO THE INSURANCE COMPANY. The insurance company is still waiting for the title from the local office. 
On XX/XX/XXXX the DMV of Pennsylvania sent the title of this auto the the local loan office. the local office says they cant find it " IT MAY BE LOST OR WENT TO THE WRONG OFFICE '' But through it all they keep threatening, harassing and badgering me to keep making these {$750.00} payments. I keep asking them why are you still requesting that I keep paying this loan when clearly it is in the hands of the insurance company. They tell me i have to wait for them to order ANOTHER TITLE BECAUSE THEY CAN NOT FIND THXXXX XXXX XXXXVIOUSLY SENT by the DMV. I ask why am I being punished for their losing this document, They say that's just the way it is. 
I believe they have the Title and they are just taking advantage of me to get as much money as they can get. I did what was required by me. I paid the extra money for the insurance. They even made me keep paying for this insurance after the car was stolen. I have paid 3 monthly payments since this car was stolen. Approx {$2300.00} and they are still asking for more with no end in sight. They could have me pay this loan for the next year and there is nothing I can do about it '' Please advise ....

Company response to consumer: Closed with explanation