Consumer complaint received 2025-11-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
b'I am filing this supplemental complaint regarding Chases repeated and unlawful\nhandling of my accounts, including extended fund holds, wrongful closures, and adverse\nreporting that have caused severe financial harm.\nI opened a Chase Sapphire XXXX XXXX account in XXXX XXXX. In XXXX XXXX, I\ndeposited an endorsed check from my grandmother (also a Chase customer). Chase\nimmediately placed a verification hold on the funds and refused to release them for\nnearly XXXX  months, claiming her long-standing phone number could not be verified.\nDuring this time, I was unable to pay my mortgage or bills, which led to eight credit\XXXX closures, major credit damage, and foreclosure risk.\nAfter I filed my original CFPB complaint, a Chase Executive Office representative\nnamed XXXX apologized and promised that my funds would be released, my account\nreinstated, and an apology letter provided. When I went to the XXXX XXXX XXXX XXXX  branch on or about XXXX XXXX XXXX, the manager reinstated my account but never\nproduced the promised letterXXXX XXXX XXXX, I deposited a legitimate business check from XXXX XXXX XXXX  payable\nto my company (which I own and is registered with the XXXX XXXX XXXX XXXX.\nChase again closed all my accounts, held the funds, and reported me to XXXX XXXX XXXX, blocking me from opening accounts elsewhere. For more than XXXX\nmonths Chase has refused to release the funds or verify my ownership, placing me\nwithin XXXX  days of foreclosure.\nChases actions appear to violate multiple federal laws:\n Expedited Funds Availability Act / Regulation CC (12 CFR 229): Funds were held\nfar beyond permitted limits without valid written notice ( 229.13 (g)(1)).\n Consumer Financial Protection Act (12 U.S.C.  5531-5536): The conduct\nconstitutes an unfair act or practice under the UDAAP standardcausing substantial\ninjury not reasonably avoidable by me.\n CFPB Circular XXXX: Warns that unilateral account closures or re-openings\ncan be unfair under federal law.\n Truth in Savings Act / Regulation DD (12 CFR 1030): Chase failed to disclose\nor notify me properly regarding account closures and hold policies.\nChases own Deposit Account Agreement (XXXX XXXX) states that accounts are governed by\nfederal law, and the bank must provide written notice when closing accounts. By\nfreezing and closing accounts without cause, misreporting to XXXX, and withholding\nfunds indefinitely, Chase breached both federal law and its contractual obligations.\nRequested CFPB Action:\n1. Reopen and expand XXXX XXXX. Direct Chase to (a) release all held funds, (b) remove false XXXXrecords, (c) issue the promised apology and error acknowledgment, and (d) compensate\nme for documented financial losses.\n3. Investigate Chases compliance with Regulation CC, CFPA (UDAAP), and\nRegulation DD.\nI am attaching documentation of  business registration, and\nforeclosure notices. Chases continued mishandling of my accounts has caused\ndevastating harm, and I am seeking immediate CFPB intervention to enforce federal\nconsumer protections. \n\n\nI can be reached at XXXX

Company response to consumer: Closed with explanation