Consumer complaint received 2026-06-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Valon Technologies, Inc.
State: MN

Complaint narrative:
The background of this complaint is a civil suit commenced by my neighbors for adverse possession. This complaint focuses Valons actions as my servicer. Any reference to the court case is for context as it relates to Valons actions as my servicer. Representing itself to the court as XXXX XXXX XXXX out of XXXX, Washington, Valon added legal fees to my mortgage using Clause XXXX of the Fannie Mae security instrument. Valon then referred me to its outside counsel, XXXX, XXXX & XXXX, for questions related to my mortgage as part of the action. My complaint, in part, regards the manner in which Valon used the legal fees added to my mortgage as leverage to control my actions. I was charged fees for invoice requests, responses to regulatory agencies, and communications seeking basic information. I was threatened that too many questions would result in additional billing increments. The major focus of this complaint is Valons actions that put substantial risk to the value of my property. Instead of working with my title company as I requested, Valon took direction from the adverse party while minimizing to me any concerns I had about this. Valon informed me that the amount of my property in question was so small that Fannie Mae considered it nominal and directed Valon to release the strip. Valon presented the release as having no impact on my property value or title and as being to my benefit because it would keep me from incurring legal fees. I consistently 1 ) expressed my concerns, 2 ) directed Valon to work with my title company and 3 ) keep me informed of any changes to my property. Instead, In late XXXX, I learned Valon at the direction of the adverse party, was attempting to release 9 inches of my property from Fannie Mae and record a new legal description of my property. Valon refused to provide any explanation, stating it was confidential between Valon and the adverse party. I immediately contacted Valons executive team directing them to cease any release of my property with Fannie Mae without my signature. On XX/XX/year>, I sent Valon a written dispute and review request. To date, Valon has not responded. Valon assessed approximately {$8000.00} in legal or litigation-related fees to my mortgage. On XX/XX/XXXX, XXXX, without explanation, reversed {$5700.00} of the {$8000.00} I accrued in legal fees. The next day, the adverse party, along with Valon, filed a stipulation to be dismissed from the lawsuit. To date I do not know what the remaining legal fees are for. I do not know if Valon succeeded in releasing my property. I do not know why Valon abruptly filed a stipulation to be dismissed. Attached is the complaint and addendum sent to Mn XXXX. I am forwarding along because it provides significant detail with exhibits in chronological order. It should also be noted that the MN XXXX has asked Valon to respond to my concerns by XX/XX/year> and to date they have not.

Company response to consumer: Closed with explanation