Consumer complaint received 2025-03-02 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Mortgage Research Center, LLC
State: OH

Complaint narrative:
This is a letter that I sent to my mortgage company. This letter details the misleading and possibly illegal practices that I have experienced with XXXX XXXX. 

XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX, PA XXXX Subject : Rejection of Loan Modification Offer XXXX Dear Loan Modification Representative, I am writing to formally inform you that I am unable to accept the loan modification offer recently extended to me for my mortgage, associated with the loan number XXXX. After carefully reviewing the terms, I have determined that the proposed monthly payment and interest rate are beyond my financial means. 
While I appreciate the opportunity for modification, the increased payment amount and higher interest rate make it financially unfeasible for me to sustain the mortgage under these terms. My current financial situation does not allow me to afford the proposed terms without experiencing significant hardship. 
In XXXX, I applied for and was approved for a loan for {$210000.00}. My monthly payment was around {$1700.00}, which was manageable as I had recently been awarded XXXX XXXX XXXX XXXX XXXXXXXX. My monthly XXXX payment, along with my salary, would have been more than enough to cover my mortgage. Unfortunately, due to multiple surgeries and health complications, I was forced to resign from my job at the Department of Veterans Affairs, leaving me without a steady income. This, along with other financial burdens, caused me to fall behind on my mortgage. 
I applied for mortgage assistance through the XXXX XXXXXXXX XXXX XXXXXXXX XXXX and was approved in XXXX. The fund sent XXXX XXXX a total of {$17000.00} {$10000.00} as a lump sum and six monthly payments of {$1200.00}. I was scheduled to resume payments in XX/XX/XXXX, but I was unable to do so online. When I called, a VU representative advised me to wait until XX/XX/XXXX due to additional funds being processed. However, in XXXX, I was informed that no additional funds were received, and I was once again behind on my mortgage. 
XXXX XXXXXXXX XXXX XXXX confirmed that they had sent all approved funds, yet XXXX claimed otherwise. 
No one could clarify what had happened to the funds, and I continued falling further behind. I was then offered a repayment plan requiring over {$2000.00} per month for a year, which I could not afford. I requested a loan modification, but was told I had to wait until the repayment plan was removed from the system. Despite my repeated monthly inquiries, no progress was made. 
After seeking assistance from the Department of Veterans Affairs Housing Assistance and consulting an attorney, I was finally offered a loan modificationonly after my attorney obtained third-party authorization to speak on my behalf. Under pressure, and against my attorney 's advice, I signed the modification, believing it was my only option to avoid foreclosure. I was assured by XXXX XXXX in the loss mitigation department that my payment would decrease to {$1500.00}. 
Unfortunately, this was incorrect, and I later found out my payment was still over {$2000.00}. 
It is now XX/XX/XXXX, and I am once again struggling to keep up with payments. The modification did not provide the relief I was led to believe it would. My financial obligations, including medical bills, college tuition for my daughter, support for my elderly mother, increased property taxes, rising grocery prices, and unexpected home repairs, have made it impossible to keep up with these payments. Furthermore, my mortgage principal has increased without clear explanation, with added fees that I never agreed to. Selling the house is not a viable option due to structural foundation issues, and renting is equally unattainable given the high costs. 
I would like to explore alternative options that result in a more manageable payment structure. If there are other loan modification programs, interest rate adjustments, or alternative solutions available, I would appreciate the opportunity to discuss them further. My goal remains to find a sustainable resolution that allows me to keep my home while maintaining financial stability. 
Please let me know if additional documentation is required to reassess my eligibility for a more suitable modification. I look forward to your prompt response and a potential resolution that benefits both parties. 
Thank you for your time and consideration. Please feel free to contact me at your earliest convenience to discuss any alternative options.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation