Consumer complaint received 2025-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
The first week in XXXX I was messaged from Bank of America, which is my bank letting me know that somebody tried to use my bank card for a certain amount which was never taken out and I was sent a new card. Two weeks later I got a phone call from the customer service number that is Bank of America, which is programmed on my phone by a gentleman named XXXX XXXX, who gave me his badge number and proceeded to tell me that somebody was trying to wire money out of my account into a XXXX XXXX account since two weeks before I had an issue I figured this was happening again and in the background I heard what sounded like a call center with several people talking in the background. The man seemed to know about my account and sounded very legitimate. I was on the phone for about 42 minutes. I saved a screenshot of the number that called me which was the Bank of America customer service number like I said that evening I looked at my bank account, which was a Friday and money was taken out of my account, an extreme amount of money. There was nothing I can do as the bank was closed. Everything was closed. The next day was Saturday and my bank was closed. They are not open on Saturday and I did not know what to do so I called the number on the back of my card and spoke to the XXXX XXXX department who told me the wire fraud department Was not open until Monday which Monday was a holiday, but they would still be open. There is nothing I can do to stop the wire as there was nothing open and no one to speak to Monday came on. The bank was still closed as it was a holiday, but I called the wire for a department, and the woman was very rude and gave me misinformation as I found out later the next day when I went to the bank and none of this was even initiated for a few weeks when they finally sent me a paper to sign, and then they started the proceedings of investigating with XXXX XXXX. No one ever contacted me the only person that I spoke with in person was the bank manager at my bank who called the wire fraud department and spoke to them for me and found out that I was misinformed when I spoke to the woman on Monday. Over two months went by and I had to keep calling until they finally told me they closed the case because XXXX XXXX never responded to Bank of America and I had no chance of stopping that wire that weekend in that account was XXXX months of rent that my family helps me with as I am on XX/XX/XXXXXXXX with XX/XX/XXXX including XXXX and XX/XX/XXXXXX/XX/XXXX I had no money to my name I could not do anything and the Commonwealth of Pennsylvania got involved because they know that I have sicknesses and I was extremely distraught still now. I believe that this was handled incorrectly. This was my money from Social Security disability, and people helping me to live. I would totally appreciate if someone would help with this. I really need this money back or I dont know whats gon na happen to me at this point.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation