Consumer complaint received 2025-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I am writing to dispute inaccurate information found on my credit report. The inaccurate items listed below are in violation of my rights under the Fair Credit Reporting Act ( FCRA ). The Disputed Items were XXXX XXXX XXXX account numbers XXXX. This account has repeatedly been updated as charged off every month. This is an update in the payment history. In the event that this was my account which its not A charge off account should NOT include an active payment history. This an inaccurate information falsely manipulates the statue of limitations. I am DEMANDING a DELETION of this account. And this was labeled as fraud and a police report number is attached. I would like to draw your attention to two specific sections of the FCRA that support my dispute : 15 U.S.C. 1681e ( b ) : Under this section, credit reporting agencies are required to follow reasonable procedures to ensure maximum possible accuracy in the reports they provide. The inclusion of inaccurate information violates this obligation. 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : This section mandates that any information found to be inaccurate, incomplete, or unverifiable must be promptly deleted or corrected by the credit reporting agency once a dispute is raised. I request that you conduct an investigation of these matters and delete or correct the inaccurate information on my report as required by law. Please provide me with a written confirmation of your actions once the investigation is complete. Enclosed are copies of [ relevant documents such as proof of identity, a copy of the credit report with the disputed items highlighted, and any supporting evidence ] that substantiate my claim. Please be advised that I am aware of my rights under the FCRA, and I expect this matter to be addressed in a timely and thorough manner. I look forward to receiving a response and updated report within the 30-day period, as specified under 15 U.S.C. 1681i ( a ). Thank you for your prompt attention to this matter.

The law that prohibits a creditor from repeatedly reporting a charge-off as a new event each month is the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 et seq. ). Specifically : 1. FCRA 605 ( a ) ( 4 ) Limits the reporting period of charge-offs to seven years from the original delinquency date ( the date the account first became late before being charged off ). This prevents creditors from re-aging or resetting the reporting timeline.

2. FCRA 623 ( a ) ( 5 ) Requires furnishers ( creditors and collection agencies ) to accurately report the date of first delinquency ( DOFD ) and prohibits them from altering this date to extend negative reporting.

3. FCRA 623 ( a ) ( 2 ) & ( a ) ( 3 ) States that information reported must be complete and accurate. Repeatedly reporting a charge-off as a new event violates this requirement because it misrepresents the actual status of the debt.

4. FTC Advisory Opinion ( Hood, 1998 ) The Federal Trade Commission ( FTC ) has clarified that a charge-off is a one-time event and should not be reported month after month as a new charge-off. If a creditor does this, it may be considered unfair or deceptive under the FCRA. 

Please delete this off my credit report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation