Consumer complaint received 2024-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
I am writing to file a formal dispute against TransUnion and XXXX for continuing to report inaccurate information regarding my auto loan with XXXX, in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). This reporting has severely impacted my credit score and financial standing, despite the fact that the loan has been paid in full and was never late. 

Violation of the FCRA and FDCPA : FCRA Violations : Under the FCRA, credit reporting agencies are required to ensure 100 % accuracy in all the information they report. Both TransUnion and XXXX have failed to comply with this standard. The XXXX account in question is being reported as late and possibly still open, when in fact : The loan was paid in full with a payment of {$29000.00}. 
XXXX has confirmed that the loan was paid off and the account closed. 
I have received the title to the vehicle, clearly stating that I am the owner with no lien holders.

FCRA Section 611 ( 15 U.S.C. 1681i ) requires credit reporting agencies to conduct a reasonable investigation when a consumer disputes the accuracy of information. TransUnion and XXXX have failed to meet this obligation by continuing to report inaccurate and harmful information about this account. 
FDCPA Violations : The FDCPA requires that all communications related to debt collection, including credit reporting, be accurate and truthful. Reporting false late payments and maintaining an open account status when the loan is closed is a direct violation of this act. Additionally, I have never consented to reporting late payments because this loan has never been late. 

Supporting Documents : Title of the vehicle, proving I am the owner with no liens. 
Proof of full payment of the car loan, including the overpayment check returned to me by XXXX. 
A letter from XXXX, thanking me for paying the loan in full and confirming the account closure. 
Despite this overwhelming evidence, TransUnion and XXXX have continued to report inaccurate and false information, which is a clear violation of FCRA Section 623 ( 15 U.S.C. 1681s-2 ) and FDCPA provisions on accurate debt reporting. 

Request for Immediate Action : I am requesting the CFPBs assistance in ensuring that TransUnion and XXXX : Immediately remove this inaccurate XXXX account from my credit reports. 
Update their records to reflect that the XXXX loan is paid in full and has never been late. 
Comply with the FCRA and FDCPA by ensuring that my credit reports reflect 100 % accuracy as required by law. 
The continued reporting of this false information has caused significant damage to my credit score, resulting in lost opportunities, including a job and disqualification from a home loan. I ask for your swift assistance in correcting this issue. If this matter is not resolved, I will be forced to take legal action to seek compensation for damages caused by this wrongful reporting. 

Thank you for your prompt attention to this serious matter. I look forward to your timely response and a resolution that corrects these violations of my rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation