Consumer complaint received 2024-11-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I, XXXX XXXX XXXX, have disputed XXXX different charges involving XXXX XXXX XXXX, a cloth diaper company. All three of these orders were for pre-ordered items, with an original turnaround time of XXXX months. In the emails, she announced the additional added XXXX days of turnaround time when she supposedly had manufacturing issues. She continued to cite health and mental health concerns in her continued updates, but insists the products are almost on the way. She previously announced she was going to sell the business to a new owner. The new owner, on XX/XX/XXXX, stated she had received an email from XXXX informing her that she would no longer be selling the business, but provided no explanation. The would-be new owner, XXXX XXXX , announced that she would be stepping away from the business due to all of the confusion. Since then, the XXXX XXXXXXXX website has been shut down and no emails or XXXX messages or posts have been replied to. XXXX husband, XXXX XXXX, appeared in the XXXX XXXX XXXX XXXX and informed everyone that he had no idea of the state of affairs occurring in the business and was going to attempt to make it right, yet there have been no refunds, no communication from XXXX, the website is still closed, and XXXX has only made XXXX or XXXX posts stating that he is working on it. He stated he had to " make enough money to pay us all back '' and he " couldn't get a loan that large ''. Sierras manufacturer has publicly stated there have been no new orders from XXXX since XXXX of 2023. This means XXXX has been taking money for preorders that were never even put into production. We created a XXXXXXXX XXXX  for everyone who has never received any of their orders, dating all the way back to XXXX of last year to now. So far, there is a total of over XXXX orders and nearly {$40000.00} that is supposedly missing. No one has received their products, money, or an answer from XXXX. All of us are filing chargebacks on the merchandise that was never created, assuming she was going to attempt to file bankruptcy to avoid paying back all of her customers. We waited for so long due to the continuous updates that the items were coming soon, along with sympathy for her medical and mental health conditions, but it is clear we were all taken advantage of. Since no order were placed since last summer, she has been scamming people and acquiring payments for items she never even intended to order for over a year. She intentionally waited for the XXXX day dispute time frame to be over so people could not dispute to get their money back. 

I called Wells Fargo and explained this to them, that I never received any products, that she scammed everyone out of tens of XXXX of dollars, and that she intentionally waited until the dispute time frame was expired. They immediately denied my disputes without even reading the information I had sent them to their dispute email. I'm in the process of closing down my Wells Fargo accounts because of their handling of this situation. It's completely unfair that she was able to scam hundreds of people out of almost {$40000.00} and some banks won't do anything about it. Many of us have started an investigation with her husband, XXXX XXXX 's, military superior. This business was also illegally run out of a military base with no license and without the knowledge of the military. 

Even though it's been a longer time frame, they should not be able to get away with scamming moms out of so much money with no repercussions. I have XXXX disputes, XXXX with credit cards and XXXX with a debit card for nearly {$300.00}. With XXXX coming and the economy in the state that it is, I really need that to feed my kids and provide them with some kind of holiday. Please help me achieve justice against this felony act. It's completely unfair that even though it has been a more extended amount of time, Wells Fargo refuses to even read my dispute and my information for a product that I never received and was never even created in the first place, after being with them for nearly XXXX  years. This is morally wrong.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation