Consumer complaint received 2020-08-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: Movement Mortgage LLC
State: GA

Complaint narrative:
FROM : XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX XXXX COMPLAINT AGAINST : Movement Mortgage XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX INTRODUCTION : Fundamentally, this is a complaint against Movement Mortgage and their agent, XXXX XXXX for repeatedly making assurances, ( buy both a letter of agreement, and verbally ) misrepresenting their willingness to support an agreement to provide a real-estate loan. Their actions not only disadvantaged the buyer ( Mr. XXXX XXXX ), but deprived the various agents of recompense for their hard work, and financially disrupted the sellers ( Mr. & Mrs. XXXX ) efforts to shed the financial burden of fallow real-estate. 

STATEMENT OF FACTS : Although we ( the seller ) are not the primary party in this loan agreement arraignment, the repercussions of the lender reneging on their promised performance were far reaching amongst all the parties to this intended transaction. 

On XX/XX/2020, we ( the seller ) receive a Purchase Agreement from XXXX XXXX XXXX to buy our home in XXXX, VA. The Buyer ( Mr. XXXX XXXX ) was provided a Pre-Approved Letter from XXXX XXXX who is the Mortgage Loan Officer at  Movement Mortgage, dated XX/XX/2020 ( This has been uploaded ). This Pre-Approved Letter was accepted by all the parties in good faith. 

In good faith, we ( the seller ) assumed that the Lender had followed standard business practices and performed their due diligence on the Buyer before tendering a loan offer to the buyer. To that effect, the buyer and seller set a closing date to occur on Monday, XX/XX/2020. 

We ( the Sellers ) did respond to our Real Estate agent within a 24-hour period to ensure everything was in order so that the Close of our home would go smoothly. 

On Monday, XX/XX/2020, we were told by our Real Estate agent ( XXXX XXXX of XXXX XXXX ) that the Lender ( Movement Mortgage ) informed him that we would not be able close. 

The Lender ( Movement Mortgage ) contended that they did not have the paperwork together. From our understanding, the Lender ( Movement Mortgage ) had been quite difficult to work with as they failed to respond in a timely manner on numerous occasions. 

On either XX/XX/2020 or XX/XX/2020, our Real Estate Agent informed us that the Lender ( Movement Mortgage ) had questions about the money the Buyer was getting from his fiancees tax refund ( or tax return ). From our perspective, that question should have been identified and resolved at least two weeks prior to our closing date. We also understood that the supervisors at Movement Mortgage where involved in trying to settle the unresolved problems that had occurred, in an effort to evade contractual obligation. 

Friday, XX/XX/2020. The Buyer ( Mr. XXXX ) made a remedial effort to salvage the sale. He went to another Lender on short notice, where he was told he would not qualify for a loan. 

Impact of Events : As a direct result of Movement Mortgage, in particular the Mortgage Loan Officer, XXXX XXXX odious negligent malfeasance has impacted : 4 companies ( Movement Mortgage, XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX ). 

The lives of 10 people ( to include the XXXX children of Mr. XXXX ). 
Below is a financial summary of what was lost as a direct result of Movement Mortgage gross negligence ( *denotes approximate amounts ) : Us ( the Sellers ) {$10000.00} XXXX XXXX {$10000.00} * XXXX XXXX XXXX {$10000.00} * XXXX XXXX XXXX XXXX   {$8000.00} * XXXX XXXX XXXX XXXX {$8000.00} * TOTAL : {$46.00}, XXXX * The amount above does not include what Movement Mortgage company would have gained if they did their jobs correctly, nor what the XXXX XXXX would have received. 

Extreme Emotional Distress : We cant speak for everybody involved, but as a result of Movement Mortgage negligence did cause extreme emotional distress. 

For us ( the Sellers ) we had to quickly figure out how to come up the funds to pay for a Semester at the University XXXX XXXX. 

For the Buyer ( Mr. XXXX ), he had to figure out where he, his fiancee, and their four ( 4 ) children were going to live, as they gave notice that they were moving out of their apartment. 

Yet, Movement Mortgage choose to not keep the Buyer, nor his Agent informed as to what was going on, and waited to the Close Date to bring up that they ( Movement Mortgage ) didnt have all the paperwork ready, and their where questions that needed to be answered. 

CONCLUSION : Again, we cant speak for anyone else, but we had plans for the amount we had anticipated to receive. Hence, we continued to be burdened with the mortgage on a home that we no longer live in. There is no amount of excuses that could justify such gross negligence. Based on Movement Mortgage lack of action, and attention to detail, it has become apparent that Movement Mortgage does not care how they financially impacted so many companies, nor the amount of lives they impacted. The emotional impact alone is staggering. 

This complaint has also been uploaded.

Company response to consumer: Closed with explanation