Consumer complaint received 2024-12-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Didn't receive services that were advertised
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
OK, so in XXXX I was incarcerated on charges of false accusation and charges of XXXX which XXXX at the time was not legal which it is now long story short I filed taxes and already completed. The identification process is to it being me that filed the taxes my name is XXXX XXXX and I need someone from the IRS to explain to me why its taking so long to get {$11000.00} in my refund. Is it have something to do with the fact that someone else claimed my child during incarceration which they did not have verbal or legal written consent from me to do so also said persons would be the biological father, however, biological father never verbally communicated any desire to want to file taxes on behalf of the child And possibly 10 year review audit on my behalf for my TAX account as well as the biological childs fathers account if any more detailed information is needed I do have information for anyone in the XXXX department. They could explain why I am being held up over a year or so when the money is needed I am in an immediate situation where I need housing and transportation Otherwise well be left to create detrimental financial hardship upon self by taking too many steps backwards when I need to keep moving forward Therefore, if you could have someone in your department order an immediate resolution to this particular individual situation, all of my information can be located on file through the state of XXXX XXXX XXXX XXXX XXXX in which you will reference case number XXXX If any questions or needed to be answered on my behalf, I may be contacted via the XXXX XXXX number available XXXX at the earliest possible convenience as this is an immediate complaint with multiple relevant reasons regarding immediate resolution as to small business owner and Single head of household for tax year XXXX these implications are causing replications or repercussions that are beyond normal delay and should be looked at immediately as to financial hardship being released desired outcome for anyone individual in Arizona or otherwise permitted in the United States of America as to legal residence status, including myself Assistance are jammed up and theres no resolution through the provided phone numbers, as well as no resolution through Internet at the current time. Should this situation be resolved either by recipient or receipt of government issued check in the proper amount as deemed proper by the government entity assigned to run such tax Departments being irs.gov It is at this current time that I respectfully request due diligence and due process as to constitutional human rights for resolution of this complaint this complaint should be known to be time stamped for XX/XX/XXXX at approximately XXXX XXXX  time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation