Consumer complaint received 2025-05-05 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Complaint Against JPMorgan Chase Bank , N.A . ( Chase ) I am filing this complaint against JPMorgan Chase Bank , N.A . ( hereafter Chase ) concerning their continued failure to adequately investigate and resolve multiple claims involving unauthorized transactions linked to unlicensed and predatory lendersspecifically, XXXX XXXX and XXXX XXXX  ( formerly XXXX XXXX ). Despite being provided with extensive legal documentation, government agency filings, and clear guidance from regulatory authorities, Chase has not fulfilled its obligations under federal and state law. 

I submitted formal claims through Chases Claims Department regarding unauthorized, predatory, and illegal transactions involving XXXX XXXX and XXXX XXXX. These entities are known to be operating illegally under XXXX  law. XXXX XXXX charged an APR of XXXX %, and XXXX XXXX  charged XXXX  % both far in excess of XXXX legal maximum of XXXX  % interest. These loans are therefore void and unenforceable under XXXX  usury and lending statutes. 

XXXX XXXX is a XXXX  lender owned by the XXXX XXXX XXXX XXXX XXXX XXXX and is not licensed to lend in the State of XXXX. XXXX XXXX  is similarly unlicensed. I have filed formal complaints with the following authorities : XXXX  Attorney General Consumer Financial Protection Bureau ( CFPB ) Federal Trade Commission ( FTC XXXX Federal Deposit Insurance Corporation ( FDIC ) ( XXXX XXXX  ) Chase has received all related documentation, including : A formal letter from the XXXX  Attorney General confirming XXXX XXXX status and illegality Complaint confirmations from the CFPB and FTC Evidence of XXXX XXXX lack of licensure Loan contracts, payment histories, and complete account of the predatory terms Additional Details : Throughout this process, I have kept Chase Bank fully informed of all ongoing legal proceedings and actions. I have provided detailed and specific documentation. I have acted under the direct guidance of the XXXX  Attorney General and the Federal Trade Commission, who advised me to pursue disputes through my bank for recovery of funds taken by illegal lenders. 

Despite this, Chase has not issued a provisional credit or provided any update on my claim regarding XXXX XXXX. This illegal loan is currently being investigated by the FDIC. I have reached out numerous times through official channels and the Claims Tracker, requesting status updates or escalation. I have been met with silence or responses entirely unrelated to the facts and legal materials submitted. 

In a response dated XX/XX/year>, Chase stated : We do not investigate scam/illegal businesses and/or individuals any further than potential funds recovery If you feel that this merchant is a wrongdoer and you wish to take further action against them you would have to do that outside of Chase. 

This statement is not only factually incorrectit is deeply concerning. It suggests Chase either did not review the materials provided or misunderstood the nature of the request entirely. I have never asked Chase to investigate the lender. I have asked Chase to refund funds taken from my account in violation of state and federal law, in accordance with legal guidance already provided to me by the relevant authorities. 

Additionally, I have requested that this matter be escalated to Chases legal department, as the issues involved concern XXXX  usury law, XXXX  lending jurisdiction, and federal consumer protection statutes. These requests have been completely ignored. 

Legal Grounds : Regulation E ( 12 CFR Part 1005 ) Electronic Fund Transfer Act : Under 1005.6 ( b ) ( 3 ), if a customer notifies the bank of an unauthorized transfer within XXXX  days of the statement date, the bank must return the funds. Even if the window has passed, Regulation E still obligates the institution to conduct a reasonable investigation if the consumer notifies them as soon as they become aware of the fraudulent or illegal nature of the transaction. These funds were transferred under deceptive and unlawful pretenses. 
Federal Trade Commission Act Unfair or Deceptive Acts or Practices ( UDAP ) : The FTC Act prohibits unfair or deceptive acts. A bank that knowingly facilitates ongoing deductions by illegal and predatory lenders, even after being provided with legal documentation proving illegality, may be complicit in these deceptive practices. 
XXXX  Usury and Unlicensed Lending Laws : The interest rates charged by these lenders exceed XXXX  legal maximum of XXXX  %, and neither lender is licensed in XXXX. Under XXXX  law, such contracts are void ab initio, and any funds withdrawn are considered unlawful. Chases failure to refund them XXXX constitute participation in an illegal transaction. 

Pattern of Inadequate Dispute Handling : Numerous other consumers have reported similar failures by Chase Bank to properly investigate unauthorized or illegal transactions. Examples include : CFPB Complaint ID XXXX : Consumer denied refund despite clear evidence of unauthorized debits. 
XXXX XXXX XXXX  : Over XXXX complaints in XXXX years, with hundreds related to dispute handling. 
XXXX : A user denied an {$8000.00} XXXX fraud refund, citing lack of serious investigation by Chase. 

Requested Resolution : Full refund of all disputed transactions tied to XXXX XXXX and XXXX XXXX  Formal investigation into Chases handling of these disputes Enforcement action for Chases failure to comply with obligations under Regulation E and applicable consumer protection laws Final Note : I have acted in good faith and followed the directives of the CFPB, FTC, and XXXX  Attorney General. I have never requested that Chase investigate third partiesI have simply requested that they return money unlawfully taken through my Chase account by lenders that are indisputably illegal under state law. This was done while providing them with all relevant documentation that I, my attorney, and many regulatory bodies are pursuing these companies outside of Chase Bank. 

The banks repeated failure to acknowledge this distinction and their refusal to engage seriously with the overwhelming documentation provided suggests willful neglect or procedural breakdown. I am respectfully requesting urgent regulatory intervention at this time. 

All documents referenced above have been previously submitted to Chase and are available to the CFPB upon request

Company response to consumer: Closed with explanation