Consumer complaint received 2024-12-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SANTANDER HOLDINGS USA, INC.
State: AR

Complaint narrative:
I am writing to formally request your intervention regarding a dispute with the three major credit bureaus ( XXXX, XXXX, and XXXX ) and Chrysler Capital. Inaccurate reporting of a late payment and a charge-off on my credit report has caused substantial harm, despite my diligent efforts to resolve the issue and provide ample supporting documentation. These errors are in direct violation of the Fair Credit Reporting Act ( FCRA ), specifically Sections 611 ( 15 U.S.C. 1681i ) and 609 ( 15 U.S.C. 1681g ), which mandate that all credit report entries be accurate, verifiable, and free of negligence. Details of the Issue : The inaccuracies stem from a
documented error by XXXX XXXX, which erroneously placed a stop payment on a cashiers check issued to Chrysler Capital to pay off my vehicle loan. This error disrupted the proper processing of my payment, leading to unjustified late payment and charge-off entries on my credit report. Below is a timeline of key events : Detailed Timeline of Events : - XX/XX/XXXX : A cashiers check was mailed to Chrysler Capital to satisfy the loan see attached proof. 
- XX/XX/XXXX : Chrysler Capital confirmed receipt of the cashiers check see attached documentation. 
- XX/XX/XXXX : I received confirmation from Chrysler Capital that the account was paid in full. 
- XX/XX/XXXX, XXXX : A clear title was issued for the vehicle, confirming no lien existed ( exact date noted in attachments ). According to their pre-recorded message, titles are not sent out until the customers balance is paid in full.

Throughout this time, I was completely unaware of any issues related to a stopped payment. I did not receive any notification via mail, email, or phone indicating a problem with the cashiers check or the status of my payment. 
- XX/XX/XXXX, XXXX : Chrysler Capital contacted me regarding a stopped check. This was the first indication of XXXX XXXX  error. Chrysler Capital requested an additional payment for XXXX. 

During this time, I was in constant contact with Chrysler Capital which should be recorded and documented, per their phone call recording. I also informed them that I would be speaking with XXXX XXXX to confirm what they were saying. I requested a canceled check which they would not release it to me. Therefore, I had to confirm and obtain the information needed with XXXX XXXX  to confirm that what they were saying was correct. 
- XX/XX/XXXX : I was notified of a late payment entry on my credit report through an alert. 
- XX/XX/XXXX : Correspondence of multiple emails from XXXX XXXX-results from their investigation with Chrysler Capital . 
- XX/XX/XXXX : XXXX XXXX informed me that a replacement check was sent to Chrysler Capital to rectify their mistake. Supporting documentation is attached. 
- XX/XX/XXXX : I made payments for XXXX, XXXX, and XXXX to Chrysler Capital to prevent further negative reporting. 
- XX/XX/XXXX : XXXX XXXX  issued an official letter admitting fault for the stop payment error, confirming the disruption was caused by their actions.

Key Issues : 1. Chrysler Capital issued a clear title without a lien, validating that the loan was satisfied. 
2. XXXX XXXX  error caused delays and miscommunications that unfairly impacted my credit report. 
3. Both the late payment and charge-off entries are erroneous and fail to reflect my consistent efforts to resolve the issue promptly.

Supporting Documentation : 1. Cashiers Check for Payoff 2. Payoff Letter of Recognition 3. Clear Title ( Front and Back ) 4. Email from XXXX XXXX Manager ( Reissue of Check ) 5. Chrysler Capital Transaction History ( Payments made on XX/XX/XXXX, covering XXXX, XXXX, and XXXX ) 6. Letter of Admittance of Fault from XXXX XXXX  7. Email from XXXX XXXX Results from their investigation. 

Relevant Case Summaries Supporting This Dispute : XXXX. XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) : Established that inaccurate reporting of late payments violates the FCRA and must be corrected promptly. 
XXXX. XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( XXXX ) : Highlighted consumer rights under the FCRA, holding credit bureaus accountable for negligence. 
XXXX. XXXX XXXX Fined by CFPB ( XXXX ) : XXXX XXXX was fined for misreporting credit data, illustrating regulatory action against errors harming consumers. 
XXXX. XXXX XXXX XXXX XXXX ( XXXX ) : The Supreme Court emphasized the obligation of credit bureaus to ensure accurate reporting and avoid negligent practices. 

Resolution Requested : 1. Immediate removal of the inaccurate late payment and charge-off entries from my credit report.

2. Full restoration of my credit score to its rightful state prior to these inaccuracies.

3. Written confirmation of corrections made to my credit report.

These inaccuracies have caused unnecessary stress and financial harm. I respectfully request your office to investigate this matter and hold the responsible parties accountable. Thank you for your immediate attention to this issue. Please confirm receipt of this letter and contact me if further documentation or clarification is needed.

Company response to consumer: Closed with monetary relief