Consumer complaint received 2026-03-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: CREDIT ACCEPTANCE CORPORATION
State: MD

Complaint narrative:
I am filing this complaint regarding an auto loan originated through XXXX XXXX of XXXX XXXX Maryland and financed by Credit Acceptance on XX/XX/XXXX, XXXX.I was subjected to deceptive and predatory lending practices at the time of purchase. At the time of purchase, I provided a {$3000.00} cash down payment and given a financing agreement with an APR of approximately 23.42 %. I believe I was subjected to deceptive and unfair lending and sales practices in connection with this transaction. The window price on the vehicle at the time seen was {$9900.00}. XXXX who was the salesman at the time when I kept calling his phone and texting him asking why the price was different I go no response and when i called the dealership they said he was fired days before. Loan and Disclosure Concerns I believe the price and/or financing terms were not clearly and transparently explained at the time of signing. Optional add-ons were not clearly disclosed in a manner that allowed me to fully understand their cost and impact on the total amount financed. I am requesting verification that all Truth in Lending disclosures were properly presented and acknowledged at the time of execution. I dispute the authenticity of the signature appearing on the Special Delivery Agreement dated XX/XX/XXXX that was sent to me after a year and some months in XX/XX/XXXX. I do not recall signing this document and believe my signature may have been affixed without my knowledge or authorization. I am formally requesting the following documentation : Please provide the complete electronic signature audit trail for all documents signed on XX/XX/XXXX, including IP address, timestamps, geolocation data if available, and document version history. Given prior enforcement actions taken against Credit Acceptance by state attorneys general and regulatory agencies, I am requesting a full and thorough investigation into whether similar unfair or deceptive practices occurred in my transaction. Vehicle Condition and Warranty Issues At the time of purchase, the vehicle had approximately 120,000 miles. I was informed that the vehicle was in good condition. I did not knowingly agree to purchase the vehicle AS-IS. A third-party warranty was included as part of the transaction. Within one day of purchase, the sunroof malfunctioned. Although it was repaired, the vehicle soon began experiencing ongoing engine problems that persist to this day. While the vehicle was still under warranty coverage, the dealership attempted to require me to pay out-of-pocket for repairs that I believed should have been covered under the warranty. I have retained repair receipts and documentation reflecting repeated mechanical issues. Based on the immediate defect following purchase and continued mechanical failures, I believe the condition of the vehicle may have been misrepresented at the time of sale. Credit Reporting Harm As a result of this transaction and the ongoing mechanical and financial hardship, negative payment reporting has been submitted to the credit bureaus, further damaging my credit profile. Additional Context Regarding Transaction Circumstances At the time of purchase, I was experiencing the recent loss of my son and was under significant emotional distress. During the signing process, I repeatedly asked questions to better understand the financing terms and obligations. Instead of being provided with clear and patient explanations, I was met with what I perceived as a dismissive and disrespectful tone from dealership management. Given my vulnerable state and the complexity of the transaction, I believe I was not provided with the level of clarity and transparency necessary to make a fully informed financial decision.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation