Consumer complaint received 2025-11-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IN

Complaint narrative:
I am submitting this complaint because Capital One and XXXX XXXX XXXX ( XXXX ) are both reporting and attempting to collect a debt that I have already paid * * twice * *, and this issue has damaged my credit for more than a year. 

Capital One originally contacted me regarding a small balance and offered me a settlement. I paid the settlement in full. Later, Capital One contacted me again claiming there was still a balance, and I paid a second settlement amount. Capital One acknowledged these payments. 

Despite paying twice and resolving the account directly with Capital One, Capital One later * * sold the account to XXXX XXXX XXXX * *, who then began collections on a balance that * * did not exist * *. 

XXXX has confirmed they can see the payments I made to Capital One, but they continue to claim the debt is valid and are still attempting to collect it. XXXX is reporting this debt to the credit bureaus and has sent letters stating they own the account. 

Capital Ones own letter states : Since your account has been sold, please do not send further payment to Capital One. This implies they recognize I paid Capital One, yet they still sold the debt afterward. 

This has resulted in : - Inaccurate reporting by Capital One - Inaccurate reporting by XXXX XXXX XXXX - A false debt being sold and collected - Significant credit score damage - Difficulty obtaining credit - Repeated disputes being ignored or improperly handled - A year of negative financial impact This appears to be an unlawful resale of a paid debt and an attempt to collect on a debt that was already satisfied. 

I have contacted both companies multiple times, submitted disputes through credit bureaus, and supplied documentation, but neither party has corrected the reporting or stopped collection activity. 

This situation is causing ongoing harm and needs immediate intervention. 

# # * * What resolution do you want? 
I request the CFPB to require Capital One and XXXX XXXX XXXX to : XXXX. * * Provide proof of all payments received by Capital One * *, including settlement agreements and account closure details. 

XXXX. * * Provide proof of the legal basis Capital One used to sell a paid/settled account. * * XXXX. * * Immediately recall the account from XXXX XXXX XXXX. * * XXXX. * * Delete all Capital One and XXXX tradelines from all credit bureaus ( XXXXXXXX XXXX XXXX ). * * XXXX. * * Cease all collection activity immediately. * * XXXX. * * Provide written confirmation from both companies that the account is considered satisfied and closed. * * I also request the CFPB to review whether Capital One and XXXX violated : - Fair Credit Reporting Act ( FCRA ) - Fair Debt Collection Practices Act ( FDCPA ) - CFPB Regulation F - State consumer protection laws This has been a long, ongoing issue that has caused material harm to my credit and finances, and I am asking for full correction and investigation.

Company response to consumer: Closed with explanation