Consumer complaint received 2026-06-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NV

Complaint narrative:
This is an issue of Barclays Credit Card and XXXX colluding to take advantage of the little guy trying to do business. My name is XXXX XXXX and I had a small coffee company called XXXX XXXX XXXX. I used XXXX for distribution, and I had my coffee in their warehouses. For some reason, XXXX 's AI or somebody made a foolish mistake on XX/XX/year> and shipped all of the coffee, about XXXX XXXX lb. bags, overnight to my house in XXXX XXXX, for no reason, no explanation, nothing, period. I tried to work with XXXX and get the coffee picked up and put back into the XXXX warehouses by dealing with the XXXX customer service people, but I had no success with them. They didn't care, and that went on for XXXX months and hours on the phone. XXXX said they were going to refund freight charges due to their error, but they never did that. That was a complete lie. Clearly, they were abusing their power, and they didn't want to deal with a small company. I tried to do everything possible to rectify the situation with XXXX. Ultimately, I was forced to file a fraud and dispute claim with Barclays to stop the charges because XXXX, when they shipped all the freight to my house, they randomly charged XXXX of my credit cards they had on file for my consumer XXXX XXXX Account. I did not authorize them to use any of the cards for me business purposes. I was horrified by XXXX as they never once was asked if I wanted my coffee sent to my house. They never said they were going to do it, and they didn't understand when questioned how it happened. Barclays, the credit card charged, ending in XXXX, refuses to credit my account with my dispute because clearly they're scared of XXXX XXXX XXXX, who's abusing their power as a massive trillion-dollar company. Barclays is apathetic to the consumer, and I've tried to work with them for over XXXX months getting these charges reversed, but they keep saying that somehow it's my fault because I had worked with XXXX before. Both of these companies should be ashamed of themselves for abusing a guy who tried to have a small coffee company. I've now had to donate all of this coffee to nonprofit foundations, as it does not last forever and I couldn't do anything with it in my garage. I've taken an extreme loss because of XXXX 's screw-up and Barclays refusing XXXX credit back this {$770.00} charge. I had XXXX other credit cards that XXXX also charged in this shady way as well, and those credit cards reversed the charges. By the way, Barclays is absolutely impossible to work with. They do not want to do anything, and every time I've called them, you have to be on the phone for at least an hour with their dispute department offshore if you can even get a hold of them. And when you do, all they do is push back. So clearly they have instructions not to pay on any disputed charges, especially with XXXX. This is pathetic and needs to be rectified.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation