Consumer complaint received 2025-08-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
REGULATION XXXX DISPUTE LETTER - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX XXXX XXXX  Customer Service - Disputes XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX RE : FORMAL REGULATION XXXX DISPUTE - UNAUTHORIZED ELECTRONIC FUND TRANSFER Account Number : [ Your Account Number ] Transaction Date : XX/XX/XXXX Transaction Amount : {$1100.00} Merchant : RentCafe.com/TSA Dear XXXX Dispute Resolution Team : I am writing to formally dispute an unauthorized electronic fund transfer under the Electronic Fund Transfer Act ( Regulation E ), 12 CFR Part 1005. This letter serves as my written notice of error pursuant to 12 CFR 1005.11.

TRANSACTION DETAILS Date of Unauthorized Transfer : XX/XX/XXXX Amount : {$1100.00} Merchant XXXX XXXX on behalf of XXXX XXXX XXXX Transaction Type : XXXX Debit DISPUTE BASIS - UNAUTHORIZED TRANSFER 1. VIOLATION OF AUTHORIZED PAYMENT TERMS : I authorized recurring monthly rent payments through XXXX to be processed on the 1st of each month only. The XX/XX/XXXX withdrawal violated this specific authorization : My agreement was for monthly autopay on the 1st of the month I never authorized payments on XX/XX/XXXX or any date other than the 1st This was not a routine recurring payment as originally authorized 2. LACK OF PROPER AUTHORIZATION : Under Section 7.5 of the XXXX Terms of Service, my authorization was limited to " recurring payments '' on the established schedule. The XX/XX/XXXX debit falls outside the scope of my consent as it was : Processed on an unauthorized date ( 21st instead of 1st ) Used to collect allegedly uncashed checks from XX/XX/XXXX and XX/XX/XXXX Executed without any prior notice or authorization for this specific collection purpose XXXX. NO ADVANCE NOTICE : Neither XXXX nor XXXX provided any notice that they intended to debit my account for previously uncashed checks, violating reasonable expectations for authorized recurring payments. 
REQUEST FOR INVESTIGATION Under Regulation E, I formally request that XXXX : Conduct a full investigation of this unauthorized electronic fund transfer within 10 business days as required by 12 CFR 1005.11 ( c ) Provide provisional credit of {$1100.00} during the investigation period per 12 CFR 1005.11 ( c ) ( 2 ) ( i ) Permanently reverse the transaction as it was processed without proper authorization Provide written confirmation that this transaction has been permanently reversed and credited to my account Block future unauthorized attempts to debit my account outside the scope of my original authorization SUPPORTING DOCUMENTATION I am prepared to provide : Bank statements showing the unauthorized transaction Documentation of my original XXXX autopay agreement terms Evidence that this debit violated my authorized payment schedule XXXX Terms of Service showing limited scope of my payment authorization NOTICE OF RIGHTS I understand my rights under Regulation E and expect XXXX to comply with all investigation timelines and provisional credit requirements. Under 12 CFR 1005.11 ( c ) ( 2 ) ( i ), XXXX must credit my account within 10 business days during the investigation period. 
ADDITIONAL CONTEXT This unauthorized debit is part of a pattern where XXXX held physical rent checks for months without cashing them, then processed surprise ACH debits to collect these amounts without authorization or notice. I have filed a complaint with the CFPB regarding these practices. 
I expect a written response within the timeframes required by federal law. Please contact me at [ XXXX XXXX  ] or [ XXXX XXXX ] if you require any additional information. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation