Consumer complaint received 2025-05-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: SD

Complaint narrative:
On Thursday XX/XX/XXXX, I received a text stating that I had a received a {$100.00} XXXX transfer to my mobile phone in my Wells Fargo checking account. That was followed by a text from the same number. Clearly, it was a fraud scam. I decided to ignore it all, I did not accept or decline the transfer ; I simply ignored it. 

The account it was sent to was an old account, before I was married. Wells Fargo did not close the dormant account after 8 years but rather charged me monthly interest. When we got married in XXXX, they made us open a joint account then linked our individual accounts to this joint account. 

After the text on the XXXX transfer, I went to my best friends wedding that whole weekend. I didnt think twice about it. It was an old account, I didnt start or accept the transfer, why bother? 

Then, Wells Fargo emailed us on Wednesday XX/XX/XXXX that both my old account and our joint account were closed due to an unauthorized transfer. No questions were asked, no calls, no warnings, and no research was conducted. Just an email informing us that they closed both accounts. 

On Thursday XX/XX/XXXX we had to spend 3 hours transferring 28 recurring auto drafts to another account. We made 4 phone calls, one of which the escalations XXXX hung up on me, then my wife visited the actual bank once. All the while, Wells Fargo was insistent of not talking to me because they are dissolving their relationship with me. 

They put our mortgage payments, car payments, childcare, insurance coverage, and more at RISK of being paid. Not to mention, there was {$20000.00} in the joint account for a renovation that was held from us. This money is for our home because my wife is XXXX weeks pregnant, and we are making an additional room for a new baby. 

The entire situation caused my wife immense distress. Why? Wells Fargo continued to refuse to speak to me, and she had to handle it all herself. I am the victim in this situation but they acted as if I was running some wild phone scam. I asked them multiple times to check my 20 year history with their bank, check my income deposits. It was met with nothing but malice. It was truly wild behavior by a company. 

On XX/XX/XXXX Wells Fargo had their XXXX escalation team review the notes and transgressions, and upheld their decision. 

This has been one of the most concerning situations Ive ever experienced. From a customers standpoint, its an absolute disgrace for a company to treat people like this. I felt lost, not sure who to tell or what to do. My Mom is in the banking industry and on XXXX XXXX while replaying the situation she urged me to do more action. That Wells Fargo can incriminate my record with fraudulence due to closing my account and that could affect me negatively. I do not want my name attached to a closed account due to fraudulence incident. This was all something that stems from a {$100.00} XXXX that I neither accepted nor declined. It should have been Wells Fargos responsibility of protecting me, the customer. Please help!! 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation