Consumer complaint received 2025-06-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Avant Holding Company, Inc.
State: CA

Complaint narrative:
b'Statement of Facts\n\nDate: XXXX XXXX XXXX\n\nTo Whom It May Concern:\n\nI am writing to report the failure of Avant in addressing fraud charges made to my Mastercard account, ending in XXXX and to formally request immediate action on this matter. Below is a detailed account of the situation:\n\n    Initial Report of Fraud\n    On XXXX XXXX XXXX, I called Avant\'s customer service to report unauthorized charges made to my Mastercard ending in XXXX. During this conversation, I informed the representative that I had not used my card since XXXX XXXX  and that I could not find the card, which I had misplaced.\n\n    Unauthorized Charges\n    Upon further inquiry, I informed the representative that I had recently noticed several unauthorized charges on my account. I specified that the charges I was referring to were the last 10 transactions that appeared in my recent activity on the account. of a total of XXXX\n    Representatives Response\n    The representative acknowledged my concern and assured me that a new card would be sent to me. Furthermore, I was told that someone from Avant would contact me at XXXX to address the fraud-related charges on my account.\n\n    Failure to Follow Through\n    Today, XXXX XXXX XXXX, it has been 7 days since the initial call, and no one has contacted me regarding the unauthorized charges or provided any follow-up information about the fraudulent activity.\n\n    Policy Violation\n    According to Avants policy, it states "ZERO LIABILITY FOR UNAUTHORIZED CHARGES", yet I have not received any response or resolution concerning the fraud claim.\n\n    Inconsistent Communication and Deceptive Practices\n    Given the lack of follow-through on Avants part and the failure to contact me as promised, I am left to wonder whether the company is deliberately stalling or if the information I received from your representatives was false and misleading. The apparent lack of action is deeply concerning and seems to violate the trust and transparency that I expect from a financial institution.\n\n    Legal Implications\n    As a result of this unresolved issue, I believe that Avant has violated my rights under the Fair Credit Billing Act (FCBA), which mandates that consumers be provided a timely and effective resolution to unauthorized charges. Furthermore, Avant\'s failure to address this matter in a prompt manner could be in violation of the Fair Credit Reporting Act (FCRA), specifically 15 U.S. Code  1681s-2, which outlines the responsibilities of furnishers of information to consumer reporting agencies.\n\nRequest for Immediate Action\nI am demanding the following immediate actions:\n\n    An investigation into the fraudulent charges made on my Mastercard ending in XXXX\n\n    A full resolution to this issue, including the reversal of any unauthorized charges.\n\n    A written explanation of why the representative failed to follow through on their promises and why no one has contacted me despite being assured that I would be contacted.\n\n    Confirmation that my liability for the unauthorized charges will be fully waived as per Avant\'s stated "ZERO LIABILITY" policy.\n\nIf this issue is not resolved promptly, I will have no choice but to explore all available legal avenues, including filing a complaint with the Consumer Financial Protection Bureau (CFPB),Comptroller of currency, FTC, reporting to relevant credit bureaus, and pursuing any further action under applicable consumer protection laws.\n\nPlease consider this a formal request for immediate action.\n\nSincerely,\XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Ending XXXX XXXX

Company response to consumer: Closed with explanation