Consumer complaint received 2025-10-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Capital one. \nAccount :XXXX Credit card. Paid closed Amount: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Subject: Complaint Regarding Recent Data Breach and Request for Accountability To Whom It May Concern I am writing to formally express my concern and frustration regarding the recent data breach involving XXXX that compromised the personal information of millions of individuals, including myselfDate: XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject: Complaint Regarding Recent Data Breach and Request for Accountability To Whom It May Concern, I am writing to formally express my concern and frustration regarding the recent data breach involving XXXX that compromised the personal information of millions of individuals, including myself As a consumer who entrusts vour organization with sensitive and highly personal data, I find it deeply troubling that such a breach occurred My personally identifiable information (PIl), which may include my name, Social Security number, address, and possibly financial account data, appear have been exposed due to inadequate satey uards on your part.,I am requesting the following actions from XXXX: 1. Written confirmation of whether my personal data was compromised in the breach, and if so, the specific categories of information exposed 2. Details about the cause of the breach what steps were taken to contain it, and what preventive measures are being implemented to prevent recurrence 3. Immediate access to complimentary credit monitoring and identity theft protection services for a minimum of 24 months 4. Assistance with freezing or locking my credit file, and assurance that 1 will not be charged for these services due to this incident.5. Assurance that I will not be held liable for any fraudulent activity that may arise from this breach This breach has caused unnecessary XXXX and put me at potential financial and identity risk. I expect XXXX  to take full responsibility and to act promptly in addressing these concerns IfI do not receive a timely and satisfactory response, I will consider filing complaints with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC) and my state Attorney General's office Please respond to this complaint in writing within 30 days Sincerely, XXXX XXXX XXXX XXXX XXXXXXXX XXXXI want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience.\n\nThe CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps.XXXX XXXX XXXX XXXX XXXXWhat would be a fair resolution to this issue?XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Capital one. Account XXXX  Credit card. Paid closed Amount: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject: Complaint Regarding Recent Data Breach and Request for Accountability To Whom It May Concern I am writing to formally express my concern and frustration regarding the recent data breach involving XXXX  that compromised the personal information of millions of individuals, including myselfDate: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject: Complaint Regarding Recent Data Breach and Request for Accountability To Whom It May Concern, I am writing to formally express my concern and frustration regarding the recent data breach involving XXXX  that compromised the personal information of millions of individuals, including myself As a consumer who entrusts vour organization with sensitive and highly personal data, I find it deeply troubling that such a breach occurred My personally identifiable information (PIl), which may include my name, Social Security number, address, and possibly financial account data, appear have been exposed due to inadequate satey uards on your part.,I am requesting the following actions from XXXX: 1. Written confirmation of whether my personal data was compromised in the breach, and if so, the specific categories of information exposed 2. Details about the cause of the breach what steps were taken to contain it, and what preventive measures are being implemented to prevent recurrence 3. Immediate access to complimentary credit monitoring and identity theft protection services for a minimum of 24 months 4. Assistance with freezing or locking my credit file, and assurance that 1 will not be charged for these services due to this incident.5. Assurance that I will not be held liable for any fraudulent activity that may arise from this breach This breach has caused unnecessary XXXX and put me at potential financial and identity risk. I expect XXXX to take full responsibility and to act promptly in addressing these concerns IfI do not receive a timely and satisfactory response, I will consider filing complaints with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC) and my state Attorney General's office Please respond to this complaint in writing within 30 days Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXView uploaded documents by clicking on the file name. Documents that pass virus scanning are typically available within 2 minutes of upload.XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation