Consumer complaint received 2024-10-31 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
XX/XX/year> Subject : Complaint Regarding Denial of Fraud Claim by Chase Case # XXXX I am writing to file a formal complaint against Chase for their denial of my fraud claim. Despite providing ample evidence that I was a victim of a fraudulent overpayment scam, XXXX has refused to reimburse the {$1000.00} transaction that occurred on XX/XX/year>. 
Here are the details of the fraudulent transactions : Account Holder Name : XXXX XXXX Account Number : XXXX Transaction Date : XX/XX/year> Transaction Amount : {$1000.00} ( {$500.00} from XXXX and {$500.00} from XXXX XXXX  ) Fraudulent Party : XXXX XXXX, also known as XXXX XXXX Fraudulent Party Email : XXXX Fraudulent Party Phone Number : ( XXXX ) XXXX I must emphasize that while the transactions were authorized, they were not legitimate as the fraudster manipulated and deceived me into authorizing them under false pretenses. This clearly constitutes Authorized Push Payment ( APP ) Fraud, recognized by the CFPB as a legitimate form of fraud. 
In my communications with Chase, I referenced the following laws and regulations to support my case : 1. Electronic Fund Transfer Act ( EFTA ) : This act grants consumers the right to dispute unauthorized electronic fund transfers and limits their liability. My transactions fall under this category as they were authorized under false pretenses.

2. Fair Credit Billing Act ( FCBA ) : Although this act primarily addresses credit card transactions, it underscores the principle that consumers should not be held liable for fraudulent activity.

3. Federal Trade Commission ( FTC ) Act : This act enforces laws against unfair and deceptive practices. The fraudulent overpayment scam I fell victim to clearly violates these principles.

4. Office of the Comptroller of the Currency ( OCC ) Regulations : The OCC ensures that national banks comply with laws designed to prevent financial crimes and protect consumers. Chase 's refusal to address the fraud violates these regulations.

5. Protecting Consumers from Payment Scams Act : Although not yet enacted
, this proposed legislation indicates a growing legislative movement towards holding financial institutions accountable for protecting consumers from scams. Chase 's dismissal of my claim is contrary to this legislative intent and undermines consumer protection efforts.

I also took the following steps to resolve this matter directly with Chase, demonstrating my due diligence : Promptly reported the fraudulent transactions to Chase upon discovering them. 
Provided detailed information about the fraudulent transactions, including the fraudulent party 's name and the nature of the scam.

Cited relevant laws and regulations in my communications with Chase, highlighting my rights as a consumer and the responsibilities of the bank. 
Requested a thorough investigation into the matter, emphasizing the manipulation and deceit involved in the transactions. 
Verifying the fraudulent partys identity through various online resources and fraud databases. 
To address this fraud, I have filed complaints with the following agencies and provided them with all relevant documentation : Chase - Case # XXXX XXXX - Case # XXXX XXXX  XXXX Police Department ( XXXX ) - Report Number : XXXX Federal Trade Commission ( FTC ) - Report number : XXXX Federal Bureau of Investigation ( FBI ) - Internet Crime Complaint Center ( XXXX ) Colorado Attorney General - Report number : ref :! XXXX.! XXXX : ref XXXX XXXX XXXX removed XXXX XXXX from my account XXXX XXXX XXXX XXXX Department ( XXXX  ) - Case number : XXXX Details of Fraudulent Contact Information : Phone Numbers Used : ( XXXX ) XXXX - Owner unknown ( XXXX ) XXXX - Owner : XXXX XXXX ( Used for the {$500.00} XXXX transaction ) ( XXXX ) XXXX - Owner : XXXX XXXX ( XXXX ) XXXX - Owner unknown Emails Used : XXXX ( Used for the {$500.00} XXXX XXXX transaction ) XXXX Despite these efforts, Chase has denied my claim on XX/XX/year>, and XX/XX/year>. I am seeking the CFPB 's assistance in resolving this matter and obtaining full reimbursement of the {$1000.00} fraudulently taken from my account. 
I have included the initial letter to Chase for your convenience. 
Thank you for your attention to this matter. I look forward to your prompt assistance. 
Sincerely, XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation