Consumer complaint received 2026-07-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) Formal ComplaintConsumer InformationName : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX Phone : XXXX SSN : XXXX XXXX : XX/XX/XXXX Creditor InformationCompany Name : Wells Fargo Auto Account Number : Ends in XXXX Statement of Facts & Nature of the XXXX am filing this formal complaint against Wells Fargo Auto for inaccurate credit reporting , unfair payment processing practices, and refusal to conduct a reasonable investigation into a disputed transaction.I have maintained an auto loan with Wells Fargo Auto and have successfully made a total of XXXX payments. I initiate all of my payments the exact same waythrough the Wells Fargo online banking portal. However, Wells Fargo Auto is inaccurately reporting my XX/XX/XXXX payment as " 30 days past due '' to XXXX. The facts regarding this specific payment are as follows : Payment Due Date : XX/XX/XXXX Payment Authorized & Executed : XX/XX/XXXX Payment Amount : {$1500.00} Confirmation Code : XXXX Funding Source : XXXX XXXX XXXX Bank ( ending in XXXX ) A payment due on XX/XX/XXXX and made on XX/XX/XXXX is exactly 16 days past the due date. Legally and mathematically, this payment was never 30 days delinquent. Despite providing Wells Fargo Auto with their own generated payment confirmation receipt proving the transaction date and authorization code, they refuse to correct the derogatory mark.Instead, Wells Fargo Auto relies on their internal, delayed transaction ledger, claiming that because the online payment portal belongs to " Wells Fargo Bank '' and not " Wells Fargo Auto, '' they are not responsible for how or when the payment posted to my account. Shifting the blame between internal corporate divisions for a payment initiated through the institution 's proprietary portal is an egregious and unfair business practice. A payment must be legally considered " received '' on the date it is authorized and confirmed by the institution 's portal, not days or weeks later when the servicer arbitrarily decides to post it to the XXXX & XXXX XXXX XXXX Autos actions constitute direct violations of federal consumer protection laws : Violation of the Fair Credit Reporting Act ( FCRA ) - XXXX U.S.C. XXXX ( a ) : Furnishers of information have a legal duty to provide accurate information to XXXX XXXX Agencies ( CRAs ). It is unlawful to report an account as 30 days past due when the payment was authorized and confirmed 16 days after the due date.Violation of the FCRA - XXXX XXXX. XXXX ( b ) : Upon receiving notice of a dispute, furnishers are required to conduct a reasonable investigation. Ignoring a time-stamped, authorized confirmation receipt generated by their own systems in favor of an internal ledger delayed by corporate processing errors constitutes an unreasonable investigation.Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) : Under the XXXX XXXX XXXX Reform and Consumer Protection Act, it is an unfair practice to penalize a consumer for internal processing delays between Wells Fargo Bank and Wells Fargo Auto. Providing a consumer with a successful payment confirmation while failing to credit the account accordingly causes unavoidable, material financial harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation