Consumer complaint received 2025-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
This Complaint is regarding Experian XXXX XXXX Case Number. ( XXXX ) On XX/XX/year> I fax a total of three pages. Two pages which are the court order and my cover sheet. The next day on XX/XX/XXXX I called the XXXX XXXX and was told that all my documents were received and were attached to the investigation dispute and would be forwarded to the data furnisher. Now NINE DAYS later I received a phone call from a Supervisor name XXXX at XXXX leaving a voicemail with no details asking for me to return his phone call. When I did return his call at an appropriate time XXXX he was unavailable and another associate name XXXX stated XXXX left in notes that the documents XXXX XXXX received were ineligible and couldnt be read. The Court Order Documents were the exact same court order Documents that were sent to CFPB in the initial complaint on XX/XX/year> Experian XXXX XXXX formally responded to the complaint on XX/XX/XXXX stating my documents had been received and will be investigated further. Experian XXXX XXXX NEVER respond to consumer financial bureau stating that my documents were hard to read or unclear. When asked the representative to verify the documents that were sent that were ineligible if they had been sent from CFPB or from my FAX & why did no one contact me saying that nine days ago? and why did they respond to CFPB saying they received everything and is working on it on the XXXX instead of informing CFPB that the documents were unclear. Experian XXXX XXXX is clearly unprofessional, unorganized and should be held accountable for their actions and dishonesty. Attached to this complaint of my Fax cover sheet that was done on XXXX this month and a scan copy of my court order documents. The original complaint is below ( XXXX ) Yesterday evening I faxed over my legal court order regarding the account that was placed on my renter profile. When I called to confirm that the fax was received by Experian XXXX XXXX I was greeted by a representative named XXXX who has informed me that the XXXX XXXX doesnt accept court orders or legal documents. Which I know is completely untrue and false so I am now submitting a complaint regarding this. On Tuesday XX/XX/year> a sealed court order record was illegally placed on my Experian XXXX XXXX profile which went against the court order that was written and approved by a court judge on XXXX XXXX. The original creditor is XXXXXXXX XXXX XXXX XXXX. For the amount of {$8000.00} XXXX XXXX XXXX went against court orders of the debt being a sealed record and illegally sold the debt to trans world system going against the judge orders. As well as increasing the debt without consent or permission to ( {$18000.00} ). Im requesting that Experian XXXX XXXX follow the court order of this case being a sealed record and remove it from being reported on my credit profile, as it should have never been placed on my credit profile or even sold to a collection company. Im requesting that this matter and process immediately takes place or I will be seeking immediate legal actions against Experian XXXX XXXX for disobeying the court order and reporting the inaccurate information on my credit profile as well as the information in general. Attached to this Complaint is Two documents both being the Court order which can be verified by a California Court Case # XXXX. Im also requesting that a supervisor from Experian XXXX XXXX contact me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation