Consumer complaint received 2024-05-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
On XX/XX/XXXX of this year I tried to take out {$400.00} from ATM. The money did not come out and all I got was an error on the screen. I just said ATM error I didnt get any receipt. I didnt receive anything for proof so I called the ATM company and told me that and they told me to call the bank I called the bank. The guy was very rude and said he can not help me with until I tell him where exactly the place was where I got try to get the money from, and he was very loud and had attitude and said and didnt tell me anything about that. I had to provide him anything. He just asked me if it was there and receipts or anything. I told him no because I just said on the screen so he said OK Ill give you. Were gon na investigate and give you a credit until we, figure out whats going on and he says he gon na take two weeks because after that on the on XXXX of XXXX they reverse the and when I called the guy, another guy was very rude and said he cant do anything about it because I did not submit any information when it never asked me to submit anything hes like well. He cant do anything about it and I have the information and submit it and maybe in 10 to 15 days Ill start investigating again and Im thinking myself. I told the guy the first guy in the first place that I dont have any information or any no kind of paper because I never got anything and for him to say that is like they dont care he just got nasty attitude and basically he just wan na be off the phone. This is the second time this happened last year I lost about {$500.00} another they did another investigation very short one and they said there was no there was no dispute there. No, there was no kind of incident like Ive lost almost knowledge from this bank. They dont help at all they give you nasty attitude and is a third-party person whos talking to you not a real person from the bank you called to complain and they sent you to the same same third-party people who are nasty. Dont care at all and in the bank just like says hey were gon na fire you, but you dont really do anything but just take the money back and you just dangling something that doesnt belong to them. I work hard for this money. I dont deserve to be true like this just because an ATM error and they mean it on me like Im lying no, you dont treat a customer that has been with you for a long time and then somebody on my credit card and I was {$900.00} and they want me to pay for why if I did not use my credit card I reported it and they still dont believe it and they keep an email saying you owe Money owe me owe money for what if the credit card was stolen or taken from me and you guys dont believe me XXXX not paying for something that you guys just trying to take money away from me. This bank is not a real bank is a third-party bank. You dont do that and XXXX getting sick and tired of getting my money taken away my money especially this economy is not fair to anybody and shouldve left this bank a long time ago.

Company response to consumer: Closed with explanation