Consumer complaint received 2024-10-21 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Incorrect information on your report — Account status incorrect
Company: World Omni Financial Corp.
State: FL

Complaint narrative:
XXXX below sent to SETF explaining my issue. Thank you. 


XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX Acct # : To Whom It May Concern : I have been a long time loyal and happy customer of XXXX for over 25 years with XXXX XXXX XXXX XXXX XXXX FL. Today, I am extremely upset, frustrated, and very disappointed in Southeast Toyota Finance in re : this urgent matter/issue. I received a late marker for 30 days or more late on all three credit reports/bureaus and my SETF account. I have never been late once in my life on a car payment. I always pay on time or within the grace period ( as one can see documented on my account ). I would like the marker, and any comments attached to marker reversed ASAP. My credit score took a 50 point hit because of this. I have good credit and been trying to build it stronger. I value my relationship with SETF and this is very stressing to me. This is all I can think about and I worry how this affects my future buying power without correction. I had 100 percent payment history on all my bills before this. **Please give me a moment to explain with proof and documentation. On Saturday, XX/XX/XXXX, I took a lease buyout of my XXXX XXXX XXXX at XXXX of XXXX, FL. I signed all the documents on this day, and it was recorded/finalized. ( I have a copy of all my documents ). At this time there was only one current ( not late ) payment left on the lease. At the dealership and after speaking with a Supervisor at SETF day before the signing, I was told that it is not a problem including the last payment in the lease buyout ( {$350.00} ). I was told this is the normal procedure at end of lease ( which end of lease was not even due yet ). This payment was not due yet at the time I signed the documents. I even asked since I was told it might take time process the account closing will the payment be late and the Dealer/SETF said not at all, because the date the documents were signed for lease buyout by XXXX XXXX XXXX  guarantees the payment of last lease payment and buyout. And that is the date it will be recorded for payment and closure. Though it might take longer to process. XX/XX/XXXX is the date that my one remaining car payment and lease buyout was finalized and recorded. At this time on XX/XX/XXXX. XXXX XXXX XXXX became my new loan holder for the same previously mentioned vehicle and paid XXXX for the XXXX XXXX XXXX last car payment and any fees due. I have attached copies of all documentation that I received from XXXX of XXXX XXXX XXXX, at the dealership on Saturday, XX/XX/XXXX. I am also attaching a letter From XXXX XXXX confirming as such and the new loan. 
As previously mentioned, I was told from the local dealer and SETF Corporate ( your office/Company ) it can take a few days to process but it would NEVER be late/reported to the credit bureau, because it was paid in full and lease satisfied on Saturday, XX/XX/XXXX. I triple checked this information. 
If this was going to happen I would have made the last payment online separate from the lease buyout. But I was told not necessary by XXXX ( last payment as previously mentioned inc in lease buyout ). Never would I imagine getting a late marker with comments on my credit report. 
2 On all three credit reports, it does note account was closed and satisfied, but still shows late marker/delinquency. This is affecting my life by mental stress that this mistake has caused, plus my credit score dropping, and if not corrected will affect my future buying power/credit score.

I have called Southeast Toyota Finance and uploaded similar emails thru my account page and I have heard nothing back. I am only told via phone it will be investigated and no one can help me at this moment, but on their end it shows payment was made on time and account was closed. Representatives of SETF says It takes time. But I do receive daily credit alerts of this issue. Each time I call I ask for a Su
pervisor and they said none are available and one will call me back but I have not heard anything back. 
PLEASE, PLEASE rectify the situation for me, so I do not have to escalate this problem anymore and I can put it behind me. Also remain a happy and loyal XXXX customer. Because right now I am anything but that. 
Thank you in advance for all your help and immediate attention to this matter and for a quick resolvement. I look forward to hearing back from SETF and settling/fixing this matter for good ASAP. 
XXXX XXXX

Company response to consumer: Closed with explanation