Consumer complaint received 2025-01-03 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: MOHELA
State: KY

Complaint narrative:
We previously reported MOHELA and XXXX. MOHELA violated the Federal Fair Debt Collection practices. They were told to Cease and Desist from all calls. Today XX/XX/XXXX MOHELA again made a call from XXXX despite our demand the CEASE and DESIST. We are on a Federal DO NOT CALL list. Today 's 6th call incurs another {$1000.00} penalty for violating the Federal Do Not Call List and another {>= $1,000,000} for collecting our Biometrics and voice prints on a recorded line without our express authorization for their collection or use. MOHELA now ows us directly {$6000.00} for the six calls and use of Robo Calls and {>= $1,000,000} for the first collection of biometrics and {>= $1,000,000} for the second collection of BIOMETRICS, making MOHELA liable for the full abount {>= $1,000,000}. Despite our request to prove any Debt, MOHELA failed to provide a forensic audit under penalty of perjury under notary seal as requested. We have no contract with MOHELA. XXXX was engaged in financial fraud and MOHELA has continued the Fraud. Please engage in Enforcement action against MOHELA for violating the Fair Debt Collections Act, for using the telephone to harrass despite being demanded to CEASE and DESIST, for failing to prove a Debt, and for engaging in interstate wire fraud which is now RICO under the XXXX XXXX, MOHELA having engaged in similar practices for which XXXX was removed from business- violation of Fair Debt Collections Practices Act. Any alleged Debt that XXXX may have claimed was discharged. MOHELA failed to honor such discharge and is thereby in DISHONOR. We demand that MOHELA provide us with its W-9 and process the IRS FORM 1099C Online to cancel any debt. The IRS FORM is https : //www.irs.govXXXX We accept MOHELA 's refusal to cancel the Debt and refusal to provide the W-9 as confirmation of DISHONOR in accordance with Uniform Commercial Code 3-601 which by the express actions of MOHELA, all alleged Debts were discharged. Any further attempts to collect from us, or contact us is MOHELA 's express agreement, admission, and stipulation that they are guilty of interstate wire fraud, unfair debt collection practices, and violation of the Securities and Exchange Act of 1934 and Public Law 73-10 and that MOHELA, its CEO, CFO accept all criminal and civil liabilties for its continued action, the current amount Past Due is {>= $1,000,000}. We request that CFPB pay us {>= $1,000,000} from the Victim 's fund and initiate enforcement action against the CEO, CFO and agents. of MOHELA, similarly to the effective prosecution of XXXX. We claim that MOHELA is engaged in RICO activities and its CEO and CFO and agents are guilty under the XXXX XXXX for RICO. 

US Treasury confirmed that we owe no debts to any governmental entity. 

MOHELA is therefore engaged in harassment of elderly veteran, in unfair debt collections practices. Since MOHELA used wire to further their scheme, they are involved in WIRE FRAUD.

Company response to consumer: Closed with explanation