Consumer complaint received 2025-02-26 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: MOHELA
State: FL

Complaint narrative:
Dear Office XXXX XXXX XXXX XXXX : After conducting a comprehensive mathematical analysis of my private student loan account history, I am writing to formally document systemic predatory lending practices that have rendered this debt mathematically impossible to repay through standard payments. The transaction record provides clear evidence of structural inequities within this loan that violate both regulatory guidelines and principles of fair lending. 

I request immediate remediation based on the following documented mathematical analysis : XXXX XXXX of XXXX XXXX Structure XXXX. Original Loan Terms vs. Current Balance Analysis Original Principal : The loan originated with XXXX disbursements totaling {$20000.00} ( {$8800.00} on XX/XX/XXXX, {$5600.00} on XX/XX/XXXX, and {$5600.00} on XX/XX/XXXX ) Origination Fees : {$1000.00} ( 5.15 % of principal ) Total Payments Made : Approximately {$24000.00} over XXXX years Current Outstanding Balance : Exceeds original principal despite significant payment history This mathematical reality demonstrates a fundamental structural defect in the loan, as XXXX years of consistent payments have failed to reduce the principal balance below the original borrowed amount. 

XXXX. XXXX XXXX XXXX XXXX XXXX XXXX The transaction history reveals XXXX major capitalization events that fundamentally altered the mathematical trajectory of this loan : XX/XX/XXXX : {$4500.00} capitalized XX/XX/XXXX : {$1600.00} capitalized XX/XX/XXXX : {$1800.00} capitalized These capitalization events total {$7900.00}, representing approximately 40 % of the original principal. 

This capitalization structure creates a mathematical compounding trap where interest generates additional interest at an accelerating rate. 

Using standard amortization calculations : A {$20000.00} loan at 6 % for XXXX years would yield a monthly payment of approximately {$160.00} A {$20000.00} loan at 9 % for XXXX years would yield a monthly payment of approximately {$200.00} A {$20000.00} loan at 12 % for XXXX years would yield a monthly payment of approximately {$240.00} My actual payment terms fluctuated significantly but averaged $ XXXX XXXX XXXX  monthly during active repayment periods, suggesting an effective interest rate potentially exceeding XXXX % when accounting for capitalization effects, despite being marketed as a standard student loan product. 

XXXX. XXXX XXXX XXXX XXXX The loan history reveals a systematic pattern where virtually all payments were directed toward interest rather than principal reduction : Year Range Total Payments Amount to Principal % to Principal Amount to Interest/Fees % to Interest/Fees XXXX $ XXXX $ 00 % ~ {$3000.00} XXXX XXXX XXXX $ XXXX XXXX XXXX % ~ {$6600.00}. XXXX XXXX XXXX $ XXXX XXXX XXXX % ~ {$10000.00}. 83.6 % This payment application structure mathematically prevents loan satisfaction regardless of payment consistency, as evidenced by the minimal principal reduction despite years of payments. 

XXXX. Fee Structure XXXX XXXX The transaction history documents approximately XXXX late fees totaling $ XXXX, representing over 11 % of the original principal amount. 

The fee structure appears designed to trigger recurrently : Fees were typically assessed at the beginning of each month Payments made mid-month often did not prevent fee assessment Fees often consumed XXXX % of each payment amount The mathematical impact of this fee structure is to further divert payments away from principal reduction, creating a perpetual debt cycle. 

XXXX. Forbearance and Interest Capitalization Calculation The mathematical relationship between forbearance periods and interest capitalization events demonstrates a systematic approach to balance inflation : Date of Capitalization Amount Capitalized Forbearance Connection This pattern mathematically increased the loan balance by {$12000.00} through capitalization events alone, effectively creating a secondary phantom principal amount that was never borrowed but generates additional interest. 

Violation of Fair Lending Principles Through Mathematical Impossibility When applying standard financial mathematics to this loan structure, it becomes evident that the loan was designed with mathematically impossible repayment parameters : Negative Amortization Analysis : The mathematical structure of this loan has created prolonged negative amortization, where even regular payments can not overcome the interest accrual rate. 

Time-to-Payoff Calculation : At the current payment allocation ratio of approximately XXXX % to principal and XXXX % to interest and fees, complete repayment would require several additional decades of payments, resulting in a total repayment amount many multiples of the original borrowed principal. 

Cost of Credit Calculation : The effective annual percentage rate ( APR ), when calculated to include all fees, capitalization events, and payment application methods, vastly exceeds the rates disclosed at origination and what would be considered reasonable for educational lending. 

Requested Remedies Based on Mathematical Analysis Based on this documented mathematical evidence of predatory lending practices, I request : A complete forensic accounting of this loan, including : Original interest rate ( XXXX ) and all subsequent adjustments Calculation methodology for all capitalization events Complete payment application history with principal/interest/fee breakdown Recalculation of the loan using fair lending principles : Interest rates consistent with federal student loan programs Reversal of all excessive interest capitalization Proper retroactive application of payments to principal Discharge consideration based on the mathematical impossibility of repayment under the current loan structure. 
Immediate cessation of late fees and interest accrual pending resolution. 
The transaction history provided with this letter serves as mathematical proof of the predatory nature of this loan. 

If a satisfactory resolution is not reached within XXXX days, I will pursue all available remedies through appropriate regulatory channels, including the Consumer Financial Protection Bureau, Federal Trade Commission, Department of Education, and state regulatory authorities. 

Thank you for your prompt attention to this matter. 

Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation