Consumer complaint received 2024-12-23 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with the interest rate
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I have been doing business with. Capital one for a little over 2 years. The first account was a bank account and than I applied for an auto loan for a XXXX XXXX XXXX at a purchase amount of roughly {$5500.00}. I gave a down payment of {$3000.00}. Little after that I applied for a credit card after receiving multiple offers via Capital one app and email. Ive managed the auto loan and credit card account making on time payments every month. The issue started when I received a large sum of money for my retirement account and than my interest on both accounts started to increase without any notice or transaction proof on billing statement. In XXXX I made my monthly payment for the auto loan before time due and make the next month payment 5 days before the XXXX note payment was due and was charge interest. I paid off my credit card because I believe that them having access and knowledge of all my money was causing my account to incur so much interest. I was laid off XX/XX/XXXX and made Capital One aware of the change of income in late XXXX. I noticed my payout was higher than my current balance every time I was making attempts to pay them out and no representatives could explain. I called over XXXX time to speak with the department over settling accounts and was given the run around. By the grace of XXXX I was given severance pay and again I reach out to Captain one to settle the auto loan because I knew I wouldnt be able to possibly make future payments due to unemployment. When I received the payment from my past employer again I check my accounts and interest had been added with no proof or explanation after being paid on time. I believe its a conflict for them to be able to offer accounts that literally monitor all money a customer makes. I paid off the credit card entirely and closed the card account due to the unemployment situation. I asked again for a settlement offer and was ignored. I received email and text alerts regarding my account left and everyday XXXX being harassed for a payment thats only 12 days past due and I explained again I didnt have the money because I had to pay for groceries and utilities to maintain my household of XXXX with only income being {$2000.00} in unemployment benefits that will expire. I take micro loan from family members to put food on my table and but basic necessities and soon as the see money received in the account I immediately get a text, email and phone call stating I owe them money. The car is barley in use due to the amount of maintenance needed and already Ive invested well over {$5000.00} to keep it running since I purchased the vehicle. Im under a tremendous amount of stress because I dont know if I will be able to maintain due to the job market being over saturated with laid off people. My payment history with Capital One is exceptional but that does not matter because Im being harassed on Sunday evening about a payment the clearing see I dont have because I have no funds in my account and I made them aware of the lack of employment. Im search for employment everyday 24 hours a day. When I asked for the settlement to avoid this situation I was ignored but not that they know I have no money to pay Im being harassed. I couldnt get a person to answer or work with me when I was trying to pay them off just a constant run around with calling different numbers and departments that lead no where. I got random letters stating they were trying to contact me and when I would call the number listed no one answered or it wasnt a working number. Ive had money disappear out of my bank account by the post dating late transactions so it look as if I didnt have money in account when I did. The are preying on and fraudulent soliciting consumer to than over charge them in interest.

Company response to consumer: Closed with explanation