Consumer complaint received 2025-06-23 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA

Complaint narrative:
I'm over deposited XXXX different checks I'm pretty sure it was mid XXXX but my bank statement is saying it's XX/XX/XXXX which is not true I've just been over a month since I've cashed those checks I'm pretty sure able XXXX is the day they sent me the email saying they're closing my account so they are altering people bank statements also so basically I'm over deposited XXXX checks mid XXXX XXXX was for my customer he's XXXX XXXX XXXX man I do manual labor around his yard his house for him I'm basically a handyman he usually pays me in a check I put one of his checks into my account it was flagged and bounced when I approached him about it he told me it was due to he had accidentally wrote me a check out of his old checking book for his old checking account he's about XXXX so I figured you know he's probably not lying easy mistake for somebody that has XXXX and then I deposit another check for my attorney 's office for funds left over from custody disputes that I was going through about XXXX  months ago with my ex-wife so basically they flag both these checks they told me that activity blah blah blah so I said okay cool go ahead do you guys a little investigation they did their little investigation and told me upon their investigation they were closing my account and they'd send all the funds that were available to me via check well it's now mid XXXX I Cashed these checks mid XXXX his catching them I've been told and have received letters VIA mail and email then my account was closed I'm still able to log on to my online account and they did not send me all my money they sent me a dollar XXXX check in the mail there's {$2100.00} still sitting in my account that they did not send me upon the United States law the banking with the bank laws when they close an account any bank closes an account they have to send all funds available into the person that they're closing the account for they failed to do that they told me that when I called it the funds weren't mine so they were going to send them and that's the explanation I got yet my account still sitting there with the money in it it's it's if they obviously honored it because it's cashed in sitting in my account yet I can't withdraw it I can't spend it I can't do nothing with it yep they told me XXXX times now that they're investigation is over they're closing my account that's what came in the investigation blah blah blah the first check that bounced fom my customer I received a letter and a copy of that check in the mail stating why they could not fund it and why it was being sent to me if they didn't honor the check for my attorney 's office then the same thing would happen I would get a copy of the check and a letter stating why they couldn't honor that check but they're honoring it because it's still sitting in my account I've gotten paper statements online statements showing that it's sitting there and they're not doing anything about it Capital One has a lawsuit currently right now for closing people 's accounts and not sitting in their full amount of money within that account so here they are breaking the law again this is just I'm outraged and I'm I'm beyond XXXX it's been almost XXXX  months and I was just trying to cash check now they're playing in this whole slapping table game where I have to keep calling and figure out why my money has been sent to me it's my money the check cashed it they honored it it's in my account it needs to be sent to me immediately everyday that it is not sent to me I will be writing another complaint through you guys and I'll be complaining through the other company too and I'll be putting up comments on the XXXX  about Capital One this is just outrageous and this is how they treat their customers like common criminals what's this world coming to you like every time I call these people they are talking to me like I'm just some XXXX XXXX XXXX XXXX XXXX XXXX XXXX scum on the road I'm over it so please help me get my money from these thieves.

Company response to consumer: Closed with explanation