Consumer complaint received 2017-02-15 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: SELECT PORTFOLIO SERVICING, INC.
State: MS

Complaint narrative:
In XXXX I went to XXXX XXXX XXXX XXXX to file my taxes. While there, the agent strongly encouraged me to apply for a signature loan. I refused the loan because I was trying to build my credit rating, which was above XXXX at the time ; in addition I only had XXXX credit cards with low balances. He continued to coheres me to take the loan because of the low interest and short term payment period. When I began to plan to attend an advocacy convention in XXXX several weeks later I noticed some unusual activity in my checking account. I was aware that the account should contain my tax refund but the balance was too high. When I checked with my reader, ( reader needed because of XXXX ) she told me that the checks for {$360.00} were for a payment booklet that she had received in my mail several months ago. She had no knowledge of the overage balance. When I called the number on the payment booklet, I found that it belonged to the XXXX XXXX XXXX and that it was for a mortgage. XXXX XXXX XXXX XXXX ( the loan originator ) had paid the balance on my credit cards plus other additional miscellaneous items that showed on my credit report leaving the sum of {$28000.00}. When I called XXXX & XXXX XXXX to try and rectify the problem, I was told that their agents rotated on a regular basis and the young man who had processed my loan had been transferred to XXXX. After seeking additional information from XXXX XXXX XXXX XXXX 's main office, I was told that he no longer worked with them. It this point, I began to seek legal assistance. I found an attorney in XXXX, XXXX and explained the situation which was that my home was over 25 years old and had no existing mortgage ( inherited from mother ) and that I did not understand what was happening. He accepted the case with a {$750.00} retainer. When I had not heard from him in two weeks, I called his office and his secretary told me that he had taken ill and was in the hospital. She assured me that she would find my file and get back in touch with me as soon as possible. As time went on, and I was unable to contact anyone from that office I called local area hospitals and found him at the XXXX XXXX XXXX XXXX. I took a taxi and went to the hospital and found him in the XXXX expecting to be released within a couple of days ( to be contacted shortly ). When I next spoke to him he told me that while he was in the hospital that his secretary had stolen all of his funds and scrambled his records. After several more months of delays and constant calling, I took another taxi and went to his home ( after finding the address in the phone book ) his solution to the problem had been to file a Chapter XXXX Bankruptcy. When I finished the course the credit counselor informed me that the Chapter XXXX was not helpful because there were no outstanding bills and mortgages were not covered under Chapter XXXX. I continued to pay XXXX XXXX XXXX while seeking other solutions to the problem. Since I am XXXX most of the funds received in the loan were being used to pay taxis ' and readers to help to do research. In XXXX I was forced to retire from my job because of medical reasons and was unable to continue making payments which had increased from approximately {$360.00} to {$440.00}. The loan was delinquent for almost XXXX years, ( XXXX ) offered to help by way of modifying the loan. The process lasted for an additional three years. I continued to send documents after documents. After each cycle, I was given a new case manager who told me that we had to start from the beginning. By XXXX I still had not received a decision. When a neighbor told my sister that my home was listed in the paper for auction sale at the court house, I attended XXXX auctions which were listed on the bulleting board, but no auction took place. I consulted an attorney who told me that Chapter XXXX was my only option. I filed an the payments rose four times. Now I am unable to pay.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation