Consumer complaint received 2022-08-29 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: U.S. BANCORP
State: WA

Complaint narrative:
In reply to U.S. Bank 's letter to me dated XXXX XXXX, 2022, it again intentionally and deliberately fails to address every issue raised in my complaints. I have reached out to FINRA and the OCC as well, in the hopes that XXXX XXXX and her team see that I will not allow their dishonesty, retaliation and discrimination in their replies to my complaints. First, the issue with my investment accounts never being transferred to the managed XXXX XXXX XXXX was never completed by XXXX XXXX XXXX. This is a failure to execute on his part, done entirely out of retaliation for my terminating the financial advisor relationship with him. This failure to execute and act potentially cost me loss of gains and profits. U.S. Bank has not once addressed this issue. In the XXXX XXXX response letter, U.S. Bank fails to address the discrepancy between XXXX XXXX 's e-mail to me in XXXX and then again his voicemail and email to me in XXXX, all of which take extremely different tones -- tones of retaliation and an unwillingness to help me -- after I terminated the financial advisor relationship with his counterpart, XXXX XXXX XXXX. XXXX XXXX never once mentioned in any of his XXXX correspondence to me that he was out of the office, as U.S. Bank alleged. Wouldn't XXXX XXXX welcome the opportunity to explain why he didn't respond to me, rather than tell me he won't work with me, if he were truly out of the office? U.S. Bank is being dishonest and unethical in their response, and the proof is right here for them. U.S. Bank will address this discrepancy or I will continue to file good-faith regulatory complaints directly against their licenses and with U.S. Bank , until such time as XXXX XXXX and her team explain, in detail, the extreme amount of plainly obvious retaliation, discrimination and treating me differently than other customers who did not file good-faith regulatory complaints for these reasons. Next, it is impossible for U.S. Bank to have an apartment number for me that I have never lived at -- impossible. There is no need for me to change my address, because I have already done so, and none of those address changes ever included an XXXX XXXX. U.S. Bank 's XXXX XXXX response to me is a deliberate and intentional lie by XXXX XXXX to once more cover up their deliberate mistreatment of me and their dishonest and unethical practices. I have attached address change letter dated XXXX, XXXX, which is two days before XXXX XXXX 's response to me on XXXX XXXX, and it very clearly shows that U.S. Bank XXXX XXXX changed my address from XXXX XXXX to XXXX  XXXX. Nowhere in that letter is there anything related to XXXX XXXX, as U.S. Bank says in their CFPB response letter on XXXX XXXX that this is the address they have on file. XXXX XXXX is openly lying about hers and U.S. Bank 's knowledge of my address and sending me documents to the wrong address, which means that she and XXXX XXXX 's team have now compromised the safety and security of my private information and my account information with them. I want XXXX XXXX to explain the intentionally dishonest discrepancy between her XXXX XXXX response and the attached address change letter. I will not allow U.S. Bank nor XXXX XXXX and her team to further intimidate and coerce me into facts that simply aren't true. XXXX XXXX and her team are knowingly providing false and factually inaccurate information to the CFPB and to me, and I am attaching proof of this. In the XXXX XXXX response letter, it states that XXXX XXXX has now agreed to take over my relationship with XXXX XXXX. Yet, in XXXX XXXX 's response letter to the CFPB, she states she is still looking to put in place a long-term team. So, which is true -- is U.S. Bank lying then? Are they lying now? Or do they not know which lie of theirs to believe? XXXX XXXX also provided me no backup banker in her absence, which is another example of how U.S. Bank is lying with regard to me being treated fairly and equally. XXXX XXXX and her team continue to knowingly coerce, discriminate and retaliate against me for what is very plainly just that : coercion, retaliation and discrimination for raising good-faith complaints, with proof, of their actions mentioned herein and in every other complaint that has been filed, and will continue to be filed, against them. I have also never received a single response from U.S Bank 's internal compliance person, XXXX XXXX, whose letters to me state he is investigating my compliance complaints. In XXXX XXXX has failed to provide any response to me as agreed to in his attached letters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation