Consumer complaint received 2025-03-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Loan estimate or other related disclosures
Company: Movement Mortgage LLC
State: FL

Complaint narrative:
My name is XXXX XXXX, Im filing this complaint so you can investigate the illegal practices this loan XXXX XXXX XXXX did during my loan application processing. 
I applied with her for an fha loan but she was trying a conventional even though I didnt want conventional and after his assistant XXXX called me to tell me that I would qualify for the best interest rate because my credit score is XXXX, that I would receive an estimate of a loan amount by XXXX XXXX but I never did, instead that loan XXXX XXXX XXXX called me asking what type of XXXX my son has which loan officers are prohibited to ask, I told her I was not responding to that kind of question because is not legal for a lender to ask for that and she started saying her husband is XXXX and she was just trying to understand if my son XXXX was physical, I asked her for a rough estimate of the loan and she was just focusing on my son XXXX, she stated that by two days after that phone conversation she would have an answer from Her underwriter to see if my son XXXX income could be used as part of the household income ( which no other lender had an issue to do ) but instead she texted and called me the next day ( Saturday ) to insist in more bank statements to see if I was receiving in my bank my son XXXX deposits, she insisted in talking to me over the phone and I didnt answer, I gave her all bank statements, my personal injury settlement bank statements, ssdi award letters and stil this woman wanted a letter from ssa office stating confidential information about my son XXXX, I explained to her that ssa do not release confidential information about claimants to third parties only to claimants representative payees and judges subpoenas, I got so tired of her harassment for confidential information that I asked her to close my application that I totally lost interest in applying with her, then she sent an email to her team stating I was going to continue with another lender but she didnt say the real reason I asked her to stop contacting me, this type of lender should be investigated is ilegal for them to ask this type of information and should not be allowed. When I told her that lenders are not supposed to ask for XXXX type she said she was not asking me as a lender but as a person, that was ridiculous I dont even know her, that was a trick to get confidential information about my son XXXX, fortunately I know the law and she violated and as a responsible citizen Im reporting this wrong behavior so it wont happen to anybody else. I never got the estimate, all she did was harassing to get me tired and use that as an excuse to avoid approving a loan for which I do qualify, maybe she dont like to approve with ssdi income and still believe that only millionaires are going to apply with her, the real estate market frenzy is over and the ssdi income discrimination should stop. Maybe she think is better to make no loan and earn nothing than to approve to people on ssdi that qualifies and get some commission. 

Im glad I didnt get the loan with someone like that I have another lender who already gave me a preaproval letter before her who is professional and do not discriminate people with ssdi income. 
She should find a job that she likes not that she hates. It was easier if she would just say she do not deal with people on ssdi because the income is low instead of harassing and offending with her illegal questioning in regards to XXXX type. 
I hope with this complain others are not treated like trash and this woman is stopped from violating the law like that.she even stated that I was going to continue with another lender that I didnt have to give her my bank statements?? She is also a liar, I wouldnt have received a preaproval from letter from my other lender without giving my bank statements that was a ridiculous lie she made. Please investigate this woman behavior Im not the only person she mistreated you can find her bad reviews online I wish I saw them before. 
Thank you cfpb for the opportunity to make a complaint when this so wrong situations happen. 
Sincerely XXXX XXXX.

Company response to consumer: Closed with explanation