Consumer complaint received 2024-11-19 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: FL

Complaint narrative:
On XX/XX/XXXX, I sent a comprehensive letter to Columbia Debt Recovery LLC, requesting the removal of inaccurate information from my credit report. The report falsely claimed that I owed {$8100.00} for a lease agreement that I had completely fulfilled, which has been adversely affecting my credit score. 

On XX/XX/XXXX, I received a four-page response from Columbia Debt Recovery XXXX The contents included : Page XXXX : A letter acknowledging my recent request, detailing the following financial information : Original Balance : {$8100.00} Current Principal : {$8100.00} Interest Due : {$520.00} Total Amount Due : {$8600.00} Pages XXXX and XXXX : A copy of a residential lease agreement corresponding to the address XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX, covering the period from XX/XX/XXXX, to XX/XX/XXXX, with a total of {$4400.00}. Additionally, page XXXX included a digital signature page. 

Page XXXX : A final account statement that presented : Base Rent : {$7500.00} ( which contradicts the original amount of {$4400.00} on page XXXX ) Late Fees : {$200.00} NSF Fee : {$75.00} Pet Rent ( Dog ) : {$35.00} Trash Service : {$35.00} Utility Administration Charges from XX/XX/XXXX - XX/XX/XXXX : {$4.00} Utility Administration Charges from XX/XX/XXXX - XX/XX/XXXX : {$4.00} Water Charges for Residents from XX/XX/XXXX - XX/XX/XXXX : {$100.00} Water Charges for Residents from XX/XX/XXXX - XX/XX/XXXX : {$89.00} XXXX Deposit Waiver : {$43.00} After reviewing this letter and verifying the information, I sent a second certified letter outlining my dispute : Subject : Dispute of Final Account Statement - XXXX Account Number XXXX Dear Debt Recovery LLC DBA Genesis, I am writing to formally contest the Final Account Statement dated XX/XX/XXXX, as it contains various inaccuracies that I need to address : 1. Base Rent : The statement indicates a base rent of {$7500.00} ; however, my records indicate the correct amount is {$4400.00}, as stated in our original lease agreement. 

2. Late Charges : You have included {$500.00} in late fees, but I have never incurred any late charges, nor have any been communicated to me. 

3. Miscellaneous Charges : The statement lists several miscellaneous charges that I do not owe and were not confirmed when I vacated the apartment.

4. Apartment Number : The lease specifies apartment XXXX, but I lived in apartment XXXX, which can be verified through my XXXX XXXX and various XXXX orders sent to : - XXXX XXXX XXXX XXXX, XXXX XXXX - XXXX XXXX XXXX, FL XXXX XXXX. Move-In/Out Dates : Your final account statement contains incorrect move-in and move-out dates. My records show that I moved in on XX/XX/XXXX, and vacated on XX/XX/XXXX. 

Due to these discrepancies, I request the immediate removal of these erroneous items from my credit report, as they do not accurately reflect the terms of our agreement. 

I have included copies of all pertinent documents supporting my claims. I appreciate your prompt attention to this issue and look forward to a swift resolution. 

Sincerely, XXXX XXXX XXXX XXXX, I received an updated letter containing the same information as the previous correspondence, but with a change of address while retaining the same signature pages mentioned earlier on pages XXXX and XXXX.

Company response to consumer: Closed with explanation