Consumer complaint received 2025-08-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: FC HoldCo LLC
State: IL

Complaint narrative:
Dear CFPB Representative, I am filing this complaint against XXXX XXXX XXXX XXXX and the credit reporting agencies XXXX, XXXX, and XXXX  for repeated violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

This is not my first attempt to address this matter. In XX/XX/year>, I filed a complaint with the CFPB regarding this same XXXX account. Despite that complaint, the credit bureaus have continued reporting the account without proper validation, and XXXX has failed to provide the legally required documentation. 

On XX/XX/year>, XXXX issued yet another inadequate response. Their letter did not include : An accurate itemized payment history or breakdown of the alleged balance. 

Proof that the repossession and resale were conducted in a commercially reasonable manner. 

Evidence that they have legal standing to collect or report the debt. 



Instead, XXXX merely recycled old correspondence and restated balances. This is not validation. What is deeply concerning is that the credit bureaus have allowed this account to remain despite multiple disputes, despite my prior CFPB complaint, and despite XXXX repeated failures. This shows not just negligence, but a pattern of rubber-stamping unverifiable information. If such obvious deficiencies have been overlooked multiple times on one account, it raises the very real possibility that other accounts on my credit report are also inaccurate, incomplete, or unverifiable. I have submitted multiple requests of validation to the bureaus and the only response I received was a correspondence letter claiming that the accounts were " VERIFIED AS ACCURATE ''. 



Therefore, I am requesting that the CFPB not only address this single XXXX  account, but also : Compel XXXX, XXXX, and XXXX  to perform a comprehensive audit and reinvestigation of all accounts on my credit file, not just the XXXX  account. 

Require the bureaus to provide me with documentation of how each account has been verified and what evidence was relied upon. 

Investigate XXXXXXXX XXXX XXXX XXXX for its repeated failure to provide legally sufficient validation while continuing to report an unverified debt. 

Enforce the deletion of the XXXX account as it remains inaccurate, incomplete, and unverifiable. 



The FCRA requires consumer reporting agencies to ensure maximum possible accuracy. If they can not competently verify even one disputed account after multiple rounds of disputes and CFPB involvement, then the integrity of my entire credit file must be called into question. I respectfully urge the CFPB to treat this not as an isolated reporting error, but as a systemic compliance issue that requires immediate oversight. As a consumer I deserve credit files that are accurate, complete, and verifiable nothing less. 



Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation