Consumer complaint received 2024-12-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
I have a Chase Freedom Visa card, which I've had since around XXXX. For the fourth quarter of XXXX, Chase is offering XXXX XXXX total cash back ( in the form of Ultimate Reward points that can be redeemed for statement credits or deposits to a bank account ) for purchases on the card to XXXX XXXX XXXX purchases, pet shops and vet services and selected charities- up to {$1500.00} in purchases. 

I as of XXXX XXXX, XXXX have not exceeded that {$1500.00} limit for XXXX XXXX in spending in the XXXX XXXX back category. 

Pet shops and veterinary services are defined as " Merchants in this category provide products and/or services for pet care. Pet shops, including online pet shops, sell domestic pets, pet supplies, accessories, pet food, and/or services for the upkeep of pets. Vet Services include licensed practitioners who provide veterinary medicine, dentistry or surgery for pets, livestock and other animals. 

Purchases of prescription and over-the-counter medications, supplements, and other health-related items for pets purchased through pet shops, veterinary service providers, or pharmacies that specialize in medication for pets will qualify in this category ; however purchases of these items through other merchants, such as drugstores, grocery stores, and traditional pharmacies, will not qualify. Other merchants that provide pet-related services are not included in this category ; for example, boarders, groomers, walkers, sitters, trainers, daycare operators and sellers of pet insurance. '' https : //www.chase.com/XXXX-XXXX On XXXX XXXX, XXXX ( posted XXXX XXXX, XXXX ), XXXX XXXX XXXX XXXX XXXX in XXXX, Kentucky charged my Chase Freedom card {$67.00} on shipping me an order by me of prescription cat medication, which I later received. 

My understanding is that XXXX XXXX XXXX fulfilled the definition of " pharmacies that specialize in medication for pets will qualify in this category. '' It's inexplicable that in Chase 's system that XXXX XXXX XXXX is coded as " medical services and health practioners. '' However, I only got XXXX XXXX cash back or XXXX cents ( XXXX Ultimate Reward points ) rather than {$3.00} cash back expected ( XXXX Ultimate reward points ). 

On XX/XX/XXXX, at XXXX XXXX. Eastern Time, I contacted Chase customer service and reached representative XXXX. I told her the situation and requested I be credited the missing XXXX XXXX of the XXXX XXXX XXXXXXXX charge of {$67.00}. She said she could not credit me another XXXX XXXX cash back or {$2.00} ( XXXX Ultimate Reward points ) because XXXX XXXX  XXXX was not registered as a veterinary pharmacy. So she denied my request, said her denial was final and said that my case could not be referred to any other Chase department for review. 

I respectfully request that Chase credit my Ultimate Rewards account the XXXX Ultimate Reward points ( {$2.00} cash back ) because the business clearly is a veterinary pharmacy. My veterinarian referred me to them to buy prescription cat medication that she prescribed. There's no way I could have known in advance XXXX XXXX XXXX was going to code as " medical services and health practioners '' even though it sells cat medication as a veterinary pharmacy. I had never had a charge from XXXX XXXX XXXX on a Chase credit card before.

Company response to consumer: Closed with explanation