Consumer complaint received 2016-05-21 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ocwen Financial Corporation
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa XXXX XXXX Dear XXXX Representative This letter is concerning the dispute # XXXX filed against Ocwen Loan Servicing for the reported delinquent XXXX and XXXX 2014 payment. The required payment amount was {$570.00}. 
Prior to XXXX 2014 my home at XXXX XXXX XXXX XXXX Pa XXXX was in default and I was facing foreclosure from Ocwen Loan Servicing. I applied and was approved for a HEMAP loan ( Homeowners Emergency Mortgage Assistance Loan ) through the XXXX. On XXXX XXXX, 2014, I signed the settlement papers and a check was sent to Ocwen in the payoff amount of {$26000.00}. Ocwen received and deposited the check on XXXX XXXX, 2014 ( please see depository check image ), however Ocwen did not apply the money to my account. I was still receiving phone calls, messages and letters from Ocwen pressuring me to make a payment or face foreclosure. Ocwen 's website account also reflected the money was not applied to my account. I called them numerous times concerned about the whereabouts of the {$26000.00} check, eventually I was told a research team would be appointed to locate the HEMAP payoff. The money was not applied to my account until XXXX XXXX, 2014. During this time Ocwen charged me fees, penalties, legal fees, housing evaluations as if my home was in default. I disputed these fees and asked since they were at fault, I should not be held responsible for these fines and Ocwen deemed them valid. I sought the help of the XXXX Agency to advocate the rescinding of unjust penalties on my behalf. I was informed all penalties and fees from Ocwen ( XXXX to XXXX 2014 ) would be reversed and applied to my account. 
According to the XXXX Credit Report, Ocwen is reporting a delinquency for XXXX 2014 and XXXX 2014 ( please see XXXX XXXX statements showing ACH payment to Ocwen XXXX 2014 {$1300.00} and XXXX 2014 {$620.00} ). 
In the interim on XX/XX/2014, I obtained and paid in full for one year my own private homeowners insurance with XXXX XXXX. 3 emails and 2 faxes were sent to Ocwen requesting my insurance escrow account be audited. My insurance company representative also faxed a copy of the binder and called Ocwen on my behalf ( see fax transmission and call log document enclosed ). Ocwen never responded nor lowered my monthly payment which should have been reduced to {$470.00} XXXX, XXXX and XXXX of 2014. ( please see XXXX XXXX XXXX auditing analysis document enclosed ). 
XXXX XXXX, 2014 Ocwen sold my mortgage loan to XXXX XXXX XXXX. Ocwen transferred my loan To XXXX XXXX with a reported XXXX delinquency. I have filed over XXXX disputes with XXXX XXXX XXXX and submitted proof of all mortgage payments and substantiated the amounts through documented banking history. Ocwen refuses to acknowledge this proof of mortgage payments. 
The purpose of this dispute : 1. Show proof of XXXX and XXXX 2014 mortgage payment through XXXX documents 2. Demand Ocwen to audit the insurance escrow account from XXXX, XXXX and XXXX 2014 adjusting my monthly mortgage payment to {$470.00} and refund the overages. 
3. Adjust the payment history with XXXX XXXX XXXX to report my account current. 
4. Adjust my credit score appropriately. 
Thank You XXXX XXXX

Company response to consumer: Closed with explanation