Consumer complaint received 2025-07-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
Service Finance Company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Date : XX/XX/year> Subject : Urgent Dispute of Inaccurate Credit Reporting - Account # XXXX - XXXX XXXX XXXX To Whom It May Concern : This letter serves as a formal and urgent dispute regarding inaccurate and adverse information recently furnished by Service Finance Company to national credit reporting agencies concerning my account, XXXX. 
On or about XX/XX/year>, I received a credit alert from XXXX  indicating that a " XXXX '' and " Collection/Charge-off '' with a " Derogatory '' status had been added to my credit report by your company for account # XXXX. This inaccurate report has had a significant and immediate negative impact on my creditworthiness, resulting in a drastic reduction of my credit score from XXXX to XXXX. 
It is imperative to clarify that I am currently an active debtor in XXXX  XXXX bankruptcy proceedings ( often referred to as a " wage earner plan '' ). Under the protection of the Bankruptcy XXXX, specifically the automatic stay provision ( 11 U.S.C. 362 ), creditors are legally prohibited from engaging in collection activities, which include the reporting of current delinquencies or derogatory statuses that misrepresent the true nature of the account during the bankruptcy.

While a " charge-off '' may be an internal accounting designation for your company, the continued or new reporting of this account as a currently derogatory " Charge-Off '' or " Collection/Charge-off '' implies a failure to make payments is fundamentally inaccurate. Payments on this account are being made diligently through the XXXX  XXXX trustee as per my court-approved repayment plan. The status of this account on my credit report must accurately reflect its inclusion in an active bankruptcy proceeding, not a current default or collection status. Such inaccurate reporting is a direct violation of the automatic stay and constitutes a violation of the Fair Credit Reporting Act ( FCRA ), which mandates that furnishers report accurate information. 
I demand that Service Finance Company immediately investigate this erroneous report and take all necessary steps to rectify it. Specifically, I require that you contact all three major credit reporting agencies ( XXXX XXXXXXXX XXXX XXXX XXXX  to remove the " Charge-Off, '' " Collection/Charge-off, '' and " Derogatory '' status for account # XXXX, and ensure the account 's status accurately reflects its inclusion in a XXXX  XXXX bankruptcy. 
I expect confirmation of this correction within fifteen ( XXXX ) days of your receipt of this letter. Please be advised that if this matter is not resolved to my satisfaction within the stipulated timeframe, I will instruct my attorney of record, XXXX XXXX, Georgia Bar # XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, GA XXXX, to pursue all available legal remedies to resolve this issue. 
Thank you for your prompt attention to this critical matter. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation