Consumer complaint received 2025-02-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
I filed a complaint, and I am uploading some documents as I said. I have a limit of XXXX pages. I wanted to say I found out from bank America on XXXX XXXX XXXX. that {$70000.00} was stolen from me. They told me that I was not able to recover it. XXXX  years ago I stopped getting my statements. I called the bank. I opened my account at Bank America at the XXXX XXXX branch when I was XXXX XXXX XXXX in XXXX. I consistently deposited money in both Checking and Savings until I closed the account in XXXX. The account had Privacy Assist for Protection, I paid {$39.00} dollars a month for this feature. 

When I called to find out why I was not getting statements. They asked me for a pin code, I was shocked. I never had a pin on my account. I went to the Bank America Branch on XXXX XXXX in XXXX. I knew the Bank manager for XXXX  years. He called the bank and the bank told him that a pin was added to my account and that he was not able to see my statements without them sending a code to my cell phone. I had been through XXXX I-phones already and XXXX Androids all hacked. I had always used my home phone on my bank account to be verified. All of a sudden now it changed. I went home and went back to the bank brining my passport and a Police officer. XXXX ( the bank manager ) could not get access to my account. XXXX was able to put Fraud, and Account take over, on it. 

The bank said it was on a freeze until I could prove who I was to get in. Why a XXXX Drivers License and a US Passport did not constitute proof of identity I will never know. I began to write letters and reported this to the local police and both DAs offices in XXXX and XXXX. I also reported this to all state and federal agencies. I got no response. I went to the FBI office at XXXX XXXX XXXX in XXXX in person, they did not even answer their door. 

I have spent 5 years attempting to get my statements. I got the statement 5 months ago they were dated as of 5 months ago rather than their actual date of 5 years ago. I went to the bank on XXXX XXXX and the bank manager, who wears a fake name tag as you will read later, threw me out of the bank multiple times and made it so hard to get authorized to get my statements. In fact, when the assistant manager gave in and made me an appointment, it was cancelled later. I finally got help from an associate XXXX XXXX, who works in a XXXX branch but came to the XXXX XXXX. His direct number is XXXX. 

He has about a XXXX documents of proof that the bank allowed my bank account to be used as an ATM. All the transactions but XXXX a month were fake. All made on the web. There were XXXX XXXX bills every month on every statement! They turned my XXXX account into a travel account and now XXXX weeks ago I found that the XXXX credit cards in my name were opened over the internet. At this time my credit was frozen. 

They have never reported those credit cards to XXXX, XXXX or XXXX. I have no access to internet in my home. Every person that comes to my home and turns on their cell phone ends up getting hacked. I have had a forensic computer person named XXXX XXXX who has been helping me figure this out for 5 years. My television is on XXXX. XXXX cant seem to fix that either. XXXX XXXX, ( from TX ) the CEO of the claims department wrote to me but it was an e-mail to the bank that I would not get my money back and that she would not report the credit cards because it would make them liable. That email was not allowed to be given to me because it was an inter-office email. I got a letter saying they did give me XXXX dollars. That was a lie. They gave me XXXX check for XXXX dollars XXXX check for XXXX XXXX for {$1.00} that could not even be processed by my bank. 

I have XXXX XXXX and in and out of a XXXX. This has caused so much stress that my health has disintegrated. I have XXXX  XXXX that cant be cured and in XXXX stage XXXX XXXX  from so many XXXX XXXX  from stress. 

They actually allowed multiple XXXX transaction all XXXX XXXX just under the XXXX limit so they would not be flagged. I found this out by XXXX calling every department in the bank that was part of money spent. They hid as much as they could. I found out about the XXXX credit cards just XXXX weeks ago. The bank manager of the BOA XXXX XXXX branch has terrible rating because she is so rude. I am a part of the XXXX XXXX XXXX in XXXX XXXX  and the presidents wife was recently hacked at that BOA branch. The bank manager told her ; too bad. 

This is disgusting behavior and the bank is insured by the FDIC, they act as if it is their money. I am simply trying to get my money back. I would never believe this if it did not happen to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation