Consumer complaint received 2025-03-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
I am filing a formal complaint against Capital One Auto Finance for unfair credit reporting practices regarding a 30-day late payment from XX/XX/XXXX on my credit report. 

At the time, I was still experiencing financial hardships due to the long-term effects of the XXXX pandemic, which impacted my income and ability to make timely payments. Despite these challenges, I have otherwise maintained a strong payment history with Capital One Auto Finance and believe this late payment should be reconsidered for removal. 

Key Issues : Unfairly Reported Late Payment Amidst XXXX Hardship & Recovery : The XX/XX/XXXX late payment occurred at a time when many consumers were still financially recovering from the economic impact of the XXXX pandemic. 
My income was affected due to circumstances beyond my control, yet Capital One Auto Finance still reported the late payment without offering any accommodations. 
I have since remained in good standing and made all payments on time, showing my commitment to financial responsibility. 
Failure to Offer Assistance or Adjust Reporting Despite XXXX Protections : Under the CARES Act ( Pub. XXXX XXXX ), financial institutions were encouraged to work with borrowers facing financial hardship due to the pandemic. 
Many auto lenders provided forbearance, deferment, or other payment relief options, yet Capital One Auto Finance failed to offer any flexibility despite my long-term good standing. 
Reporting a single late payment during an ongoing economic crisis does not reflect my overall creditworthiness and unfairly penalizes me.

Strong History of On-Time Payments & Relationship with Capital One Auto Finance : I have been a Capital One Auto Finance customer for years, and aside from this single late payment, I have never missed a payment. 
This isolated late payment does not accurately reflect my history as a responsible borrower. 
Many lenders have provided goodwill adjustments for customers who experienced pandemic-related financial difficulties, and I am requesting the same consideration. 
Legal Precedent Supporting This Complaint : XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX XXXXXXXX ) The court ruled that credit furnishers must ensure that reported late payments fairly reflect the consumers financial situation at the time. 
Given the ongoing financial recovery from XXXX, reporting this late payment without considering economic hardships is unfair and harmful to my credit profile. 
XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX XXXXXXXX ) A creditors failure to properly investigate and accommodate disputes regarding late payments can result in liability under the Fair Credit Reporting Act ( FCRA ).

Capital One Auto Finance failed to consider my hardship and failed to provide any flexibility or accommodations.

FCRA Violation 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ( Duty to Report Accurate Information ) Credit furnishers must not report misleading or unfairly damaging information that does not account for extenuating circumstances. 
Capital One Auto Finances reporting of this late payment ignores the financial hardship caused by the XXXX crisis, which was an event beyond my control.

Company response to consumer: Closed with explanation