Consumer complaint received 2024-02-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
On XX/XX/2023 I made a cfpb complaint evidenced by complaint numbers XXXX, XXXX and XXXX about EXPERIAN, XXXX and XXXX violating the Fair Credit Reporting Act, it has been well over 30 days and EXPERIAN, XXXX and XXXX have not made the appropriate changes to comply with the FCRA. Pursuant to 15 USC 1681i ( 5 ) ( A ) ( i ) -If 30 days have passed without proper verification then the information must be deleted. I have reached out to the company via phone to no avail, as they continue to use deceptive practices to cause me harm. In my initial complaint I directed XXXX and XXXX to make all lawful changes pursuant to 15 USC 1681a ( 2 ) ( A ) ( iii ) -The consumer is supposed to be given a chance to direct the information they want to be directed, they have not done so nor have they made the changes to be complaince with the FCRA as required by law.

The company claims they verified accounts but provided NO VALID PROOF of this, including no method or steps of verification. Pursuant to 15 USC 1681i ( 6 ) ( B ) ( iii ) and 15 USC 1681i ( 7 ) I am requesting a FULL description of the procedure used to determine the accuracy and completeness of the information. This should include ( but not limited to ) the answers to the following questions for each account claimed to be verified : What was the method of verification used during your reinvestigation of the verified accounts?

1. Who did you speak to?

2. From what department?

3. What is their employee id or code or personal identifier?

4. What contract did they provide you when you verified these companies had my written consent to share my personal information with you? Provide it as evidence.

5. Was this account authorized by my credit card?

6. Did they provide anything other than alleged transactions and experiences as mentioned in 15 USC 1681a ( 2 ) ( A ) ( i )?

Do you have any contract with me or written consent from me where I give you permission to furnish this account?

Do you have any documentation/evidence on file of you notifying the consumer that this negative information was being reported to you before you added it to the report? Provide the negative information notice pursuant to 15 USC 1681s-2 ( 7 ) ( A ) ( i ).

Pursuant to 15 USC 1681 ( b ) -You must follow reasonable procedures and must be fair and EQUITABLE to the consumer. Taking a persons word without proper evidence is NOT fair nor is it equitable to the consumer when this causes harm to the consumer. In addition, 15 USC 1681s-2 ( a ) ( 1 ) ( A ) states You shall not furnish information about a consumer if you have reasonable cause it may be inaccurate. An entire CFPB complaint clearly is reasonable cause yet EXPERIAN, XXXX and XXXX continue to willfully furnish inaccurate and ILLEGAL information. 

EXPERIAN, XXXX and XXXX are in violation of : 1. 15 USC 1681 ( A ) ( 4 ) - Right to privacy-furnishing private information about me without any lawful authority or my written consent. Provide evidence of written consent signed by the consumer ; 2.15 USC 1681a ( 2 ) ( A ) ( iii ) -The consumer is supposed to be given a chance to direct the information they want to be directed, as they consistently refuse to update consumer information as directed nor will they produce ANY proof that they have been provided with my written consent to furnish ANY of my private information because none exists ; 3.15 USC 1681s-2 ( a ) ( 1 ) ( A ) - You shall not furnish information about a consumer if you have reasonable cause it may be inaccurate. A complaint is reasonable cause ; 4.15 USC 1681e ( b ) -Must maintain maximum possible accuracy. They refuse to make it accurate with the necessary changes provided as directed ; 5. 15 USC 1681a ( 2 ) ( B ) -If a transaction was authorized by a credit card it can not be reported. Pursuant to 15 USC 1602 ( L ) The term credit card means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor or services on credit. ALL transactions reported on the consumer report were authorized by my credit card.

6. 15 USC 1681 ( b ) -You must follow reasonable procedures and must be fair and EQUITABLE to the consumer. Their procedures are neither fair nor EQUITABLE when they havent lawfully obtained my written permission to have my personal information nonetheless SELL said private personal information without any due consideration. Equity sees that as done what ought to be done.

As they have been notified but refuse to update consumer information pursuant to 15 USC 1681o ( a ) ( 1 ) -Negligent compliance, these are willful violations and pursuant to 15 USC 1681n ( a ) ( 1 ) ( A ) - Willful failure to comply with any requirement under the FCRA is damages up to {$1000.00} per violation.

15 USC 1681b ( a ) ( 2 ) -Credit Report Agencies need written instruction to make a consumer report by the consumer. 15 USC 1681a ( q ) ( 3 ) and Regulation V 12 CFR 1022.3 defines Identity theft as a fraud committed or attempted using the identifying information of another person without their authority.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation