Consumer complaint received 2024-11-12 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: CT

Complaint narrative:
XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Subject : Complaint Regarding Withheld Income Tax Check on Suspicion of Fraud Dear CFPB Complaint Processing Team, I am writing to file a complaint against Citibank for holding my income check on suspicion of fraud without sufficient grounds. This issue has caused me significant financial distress and has interrupted my access to funds. Despite multiple attempts to resolve the matter directly with the bank, I have been unable to get a clear explanation or satisfactory resolution. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Check Details : o Amount : {$12000.00} o Issuer : United States Treasury o Date of Check : XX/XX/XXXX o Deposit Date : XX/XX/XXXX Description of the Issue : On XX/XX/XXXX, I deposited my income tax check from United States Treasury in the amount of {$12000.00}. However, on XX/XX/XXXX, I was informed by Bank Representative 's, that the bank flagged the check as potentially fraudulent and placed a hold on the funds for XXXX hours. will After waiting XXXX hours, I went to the bank on XX/XX/XXXX and was informed at that time that my bank was being reviewed by their fraud department and that my bank account was closed down. 
Again, I visited the bank on XX/XX/XXXX to speak to a bank manager, and I bought copies of all of my backup that the fraud department requested that shows my tax amendment, copy from XXXX XXXX XXXXXXXX that represented me for getting my tax released from IRS, along with other documentation to verify to them that the check was valid. The XXXX XXXX name was XXXX XXXX informed me that she would send the documents to the fraud department and I should hear from that department via email, however, XXXX XXXX was a holiday. She also informed me that she was going to be on vacation the week of XX/XX/XXXX and will update the bank manager- XXXX XXXX XXXX the process. 
I contacted the bank XX/XX/XXXX for an update and was told from XXXX XXXX to again wait to hear back from the fraud department. 
Attempts to Resolve the Issue : I have contacted Citibank multiple times and have followed all requested steps to provide evidence of the check 's authenticity. I requested that they release the hold or provide documentation supporting their decision, but the issue remains unresolved. 
Requested Resolution : I am requesting assistance from the CFPB to investigate this matter and help secure the release of my funds. This withholding has created undue hardship, as this check represents my income, which I need to meet essential financial obligations. 
Enclosures : 1. Copy of the check in question 2. Copies of my correspondence with Citibank 3. Verification from the check issuer 4. Any other relevant documentation Thank you for your attention to this matter. I trust that with your assistance, Citibank will review the hold and release my funds promptly.

Company response to consumer: Closed with explanation