Consumer complaint received 2024-08-07 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: PNC Bank N.A.
State: OH

Complaint narrative:
I have been dealing with PNC through XXXX / XXXX for my Private Student Loan that is for the XXXX XXXX XXXX XXXX XXXX XXXX so far I have paid {$19000.00} which I am trying to get refunded under the Holder Rule which is included in my Loan Agreement. Going off of the Guidelines for the Holder Rule I have met the requirements for Discharge and Refund. I was given a Private Student Loan Exception Request / Claim Form ( School Misconduct / Closure ) Form which resulted in a claim by XXXX / XXXX that PNC is not taking action on my request based on information I provided. PNC did not reach out for further information like stated in the original message. I reached out to XXXX / XXXX to get more information but was told I would need an attorney to get any further information in regards to making direct contact with PNC which I don't believe is accurate. I was given this information in writing and on the phone with XXXX XXXX XXXX. I have been given false information by XXXX XXXX XXXX in regards to what options are available for my Loan and I am getting tired of dealing with inept middle men. 

A press release was issued XX/XX/XXXX by the Department of Education summarizing joint investigations into the XXXX XXXX XXXX XXXX. 


( BEFORE THE COMPANY EMPLOYEE DOES THE " BUT THE STATEMENT IS IN REGARDS TO FEDERAL LOANS SO I WILL DISREGARD ALL EVIDENCE PRESENTED IN THE PRESS RELEASE ''. STOP BEING ILLITERATE. MY PATIENCE FOR ENTERTAINING THAT BEHAVIOR IS DONE. ) " The Biden-XXXX  Administration today announced the approval of more than {$6.00} billion in automatic student loan relief to nearly 317,000 borrowers who enrolled at any XXXX XXXX XXXX XXXX or after XXXX XXXX, XXXX, through XXXX XXXX, XXXX. The XXXX Department of Education XXXX Department ) found that The XXXX XXXX and its parent company, XXXX XXXX XXXX ( XXXX ), made pervasive and substantial misrepresentations to prospective students about postgraduation employment rates, salaries, and career services during that time. In XX/XX/XXXX, XXXX sold its remaining XXXX XXXX campuses, and all existing XXXX XXXX campuses closed under separate ownership in XX/XX/XXXX. Today 's action brings the total amount of student relief approved by the XXXX XXXX XXXX XXXX {$160.00} billion for nearly 4.6 million borrowers. '' " The Department independently reviewed evidence provided by the attorneys general offices of Iowa, Massachusetts, and Pennsylvania, which conducted multi-year investigations into, and brought lawsuits against, The Art Institutes and XXXX. The attorneys general of Pennsylvania and Iowa provided materials obtained from investigations into these entities, including internal employment data, admissions training manuals, and the school 's employment advertisements. The Massachusetts attorney general provided information obtained during an investigation into the XXXX XXXX XXXX XXXX XXXX Massachusetts XXXX XXXX campusincluding internal employment verification forms, other internal records of graduate employment outcomes, advertisements, and statements from former students and employees. '' XXXX Department of Education Press Release ) https : //www.ed.gov/XXXX https : //studentaid.gov/XXXX These links provide notice of Seller Misconduct to fullfill the Holder Rule. I would like to know what additional information allowed by the Terms and Conditions of my loan PNC requires to get this Loan Exception finalized.

Company response to consumer: Closed with explanation