Consumer complaint received 2024-07-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: FISERV FINXACT CORE
State: NJ

Complaint narrative:
I have a XXXX  XXXX claim open with the Department of Labor and they use a company called Money Network to pay clients. After my claim was approved, they advised me to contact Money Network if I needed another debit card issued because I was under the impression a new card was issued with every new claim and I was wrong. So I called Money Network on XX/XX/year>, since I couldn't access my online account without the card and that's when Money Network saw someone withdraw funds from my acct on XX/XX/year>, {$3300.00} she asked questions, and her and I agreed to close the acct and open a dispute because I did not authorize that withdraw nor did I have an account with the last four digits she said the funds went to. She ( money network ) mailed me dispute forms to fill out the day I was on the phone, but I received a letter dated XX/XX/year>, stating they were done with their investigation of the dispute and determined that no error occurred, and the dispute claim was closed. Not giving proof of how they concluded, nor did they wait to receive the dispute paperwork they asked me to complete which was faxed to them XX/XX/year>, and return to consider my side in the matter. I never received any kind of suspicious activity notification from the money network asking if the activity was me or not which our other financial institutions would do. I am highly upset and out of work since XX/XX/year> due to XXXX  and stress. That's the reason I have XXXX  XXXX now. This is the last thing I was expecting to go through. Today XX/XX/year>, I was given a trace number the routing number, and acct number that the funds were sent but I explained I don't have an account with that number they just told me the funds were transferred to an account with my name on it. I said anyone can have my name. So pretty much they said I could file a police report and they weren't much help in trying to get anything further resolved and I could appeal the decision. After getting off the phone I checked my XXXX XXXX, and it was high. I spoke to my husband, and we looked up the routing number the money network rep gave me to see what bank it was, and it came back as XXXX which we do not have a checking or savings account with. We only have a credit card with them. So we called XXXX explained what was going on and then got Money Network on three way call. XXXX XXXX  explained they did see the information but looked like a XXXX XXXX account was tied to it and the funds never came through XXXX they don't have an account number with the numbers Money Network provided. Money Network walk my husband through how to set up an appeal via compose email to them with my initial dispute paperwork they asked me to fill out and return but never took into consideration. Our bills are high not to mention my stress level from waiting to get paid from my XXXX XXXX claim since I've been out of work back XXXX of this year then my account was hacked after I was paid from XXXX  XXXX. I have also reported the situation to XXXX  XXXX and they sent me identity verification paperwork to fill out and send back which I had to put in the mail today because this past weekend XXXX XXXX XXXX XXXX was down due to the political issues happening in our Country. Please help

Company response to consumer: Closed with explanation