Consumer complaint received 2025-11-10 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: Shellpoint Partners, LLC
State: TN

Complaint narrative:
XXXX False Advertising and Affiliation XXXXXXXX XXXX publicly represents itself as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and as a partner providing superior service, simple processes, and effective communication.\nThese statements are presented on a corporate marketing page tied to XXXX XXXX XXXX of companies and used to attract borrowers, lenders, and institutional partners.XXXXThe attached image (XXXX XXXX  NewRez Agency Seller/Servicer Claim) demonstratesXXXX  public representation of agency partnerships under Rithms corporate umbrella.XXXX assurance of direct agency relationships that require active compliance and financial standing certifications.\n\t\tContinued use of shared contact, branding, and disclosure formats with Shellpoint Mortgage Servicing, a known XXXX XXXXDespite this representation, XXXX XXXX XXXX. and its subsidiaries have denied operational affiliation in multiple CFPB responses, asserting wrong company. This denial conflicts directly withXXXX own XXXX filings consolidating NewRezs revenue and risk exposure;XXXX materials jointly hosted under XXXX  web domain and investor presentations; XXXX  registration requirements under HUD, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which require continuous disclosure of ownership and control.XXXX XXXX dual representation constitutes:\n\t\tFalse Advertising under 15 U.S.C.  1125(a) XXXX XXXX or Deceptive Acts or Practices under 12 U.S.C.  5536(a)(1)(B) (CFPB authority);XXXX  Misrepresentation under 17 C.F.R.  240.10b-5, since agency affiliations and compliance integrity directly affect risk assessment and investor valuation; XXXX XXXX XXXX XXXX  certification breach, as XXXX  executives and counsel XXXX XXXX) attested to accurate subsidiary disclosure in XXXX XXXX  public advertising of XXXX-backed agency partnerships, while XXXX simultaneously disclaims affiliation before regulators, evidences intentional misdirection of investors, borrowers, and federal agencies.\nThis pattern reflects systemic deception within XXXX  corporate governance and qualifies as a XXXX-level oversight failure, extending personal liability to:XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX (certifying counsel on the XXXX  registration)\n\nRequested Enforcement Action:XXXX to CFPB Enforcement and XXXX  Division of Enforcement for joint review under the False XXXXAgency Representation standard.\n\t2.\tDemand corrective disclosures identifying NewRez and Shellpoint as fully owned and controlled entities under XXXX XXXX investigation into federal contractor and agency certification integrity regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX seller/servicer designations.\nStatute / Rule\nViolation\nResponsible Entity\n12 C.F.R.  1024.35(d),(e)\nFailure to acknowledge and correct XXXX12 C.F.R.  1026.36(c)(1)\nFailure to credit payments as XXXX12 U.S.C.  2605(f)\nLiability for XXXX XXXX XXXX XXXX12 U.S.C.  5536(a)(1)(B)\nUnfair or deceptive acts XXXX XXXX XXXX17 C.F.R.  240.10b-5\nMaterial misstatement in filingsXXXX XXXX XXXX XXXX  certifier)\n18 U.S.C.  1505, 1519\nObstruction of federal XXXX / XXXX C.F.R.  36.4350\nVA-loan servicing standard breachXXXX  denial effectively conceals its control over the entity responsible for the ongoing violations. This is a deliberate act of corporate separation to evade liability.XXXX. Oversight and Governance XXXX In re XXXX XXXX XXXX. (Del. Ch. 1996) and XXXX XXXX XXXX XXXX (Del. Ch. 2023), directors and executives are personally liable when they ignore mission-critical compliance failures once notified.\n\t\tRithms CEO XXXX XXXX, CFO XXXX XXXX XXXX CLO XXXX XXXX signed SEC certifications attesting to truthful disclosure of subsidiary operations. Their denials to the CFPB contradict those certifications, violating XXXX XXXX XXXX XXXX  constitutes an internal-control failure at the highest level, exposing the board and certifying counsel (XXXX XXXX) to potential enforcement under XXXX XXXX XXXX XXXX XXXX., XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX compensatory damagesXXXX XXXX XXXX XXXX XXXX XXXX financial, emotional, and credit XXXX damages (18 U.S.C.  1964(c)): XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  plus interest and attorneys feesXXXX Requested XXXX XXXX XXXX  for making false statements and obstructing a federal proceeding through denial of affiliation.XXXX all duplicate complaints as continuing violations.XXXX XXXX XXXX, NewRez, and Shellpoint to CFPB Enforcement, SEC Enforcement, DOJ Civil Fraud, and state AGs.XXXX restitution of unapplied funds and impose treble damages for willful misconduct.XXXX. XXXX XXXX official denial of affiliation with NewRez LLC and Shellpoint Mortgage Servicing contradicts its own XXXX disclosures and the public record. Shellpoints continued misconduct and complaint suppression constitute active obstruction and material misrepresentation, placing all entities under potential XXXX and XXXX liability.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation