Consumer complaint received 2025-08-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: REGIONS FINANCIAL CORPORATION
State: AR

Complaint narrative:
I am filing this complaint against Regions Bank due to serious mishandling of a prior fraud case, failure to refund stolen funds, and a highly suspicious and unauthorized action taken on my account all of which are documented. 

In XX/XX/XXXX I was defrauded by a moving company that charged me XXXX XXXX dollars and failed to move my household items from XXXX  to XXXX. I contacted Regions Banks dispute department multiple times in XXXX, XX/XX/XXXX and early XXXX explaining in detail what had occurred and explained that I could not file a dispute until I had access to my property, which the moving company had put in MY storage units in XXXX, however had THEIR LOCKS ON MY UNITS! At no point during these early conversations was I told there was a deadline to file. Employees actually stated that they, Fully understood my position. 
One of their denial letters actually stated that, I benefited from the moving companys services. I would really like to know how a person moving to a different state with not one personal item for almost a year, which has caused financial and emotional hardship is benefiting? 

Despite my persistence, I was denied a refund multiple times for conflicting reasons, and Regions failed to acknowledge their lack of timely and accurate guidance. The company involved was a clear scam, and I had been in contact with the bank well before any deadline they now claim I missed. 

I then filed a complaint with the CFPB earlier this year, but it was closed after Regions responded with a vague and misleading summary of events, which did not address the timeline or their internal failings. 

Then on XX/XX/XXXX, there was a deposit from Social Security that I noticed around XXXX XXXX  and I transferred it to my savings account. Later that afternoon regions withdrew the money out of my savings with no explanation. Nobody could explain what had occurred but continue to tell me through Monday, XX/XX/XXXX that the funds would be back in my account, which never happened. A branch manager, even explained that she had never seen that happen before, and again had no explanation. I have written down dates, times, and the individuals that I spoke to who all said that they, Did not know what happened, however funds would be returned into my checking account. The funds were never returned to my checking account. 
I have submitted screenshots. 

On XX/XX/XXXX, I emailed several Regions Bank Board Members and one of the legal officers regarding these ongoing issues. 

Within 45 minutes of sending those emails, one of my debit cards was closed by Regions fraud department. 
I was told this occurred because I called at XXXX XXXX  to report fraud but I did not call, and I did not report any fraud. 

I was never contacted for verification. Someone else made a fraudulent report using my name, or a bank employee acted without authorization. This is either retaliation, internal manipulation, or a serious failure of security protocol none of which Regions has addressed. 

As of today, my : Fraud complaint has not been resolved Funds have not been returned Debit card was closed without my consent Concerns of retaliation have been ignored Complaints to board members and executives have been dismissed without resolution I am demanding a full investigation into : Regions refusal to refund fraudulent charges The identity of the caller at XXXX XXXX  on XX/XX/XXXX The employee who closed my debit card Why no verification steps were followed Whether this constitutes retaliation after my formal complaints I have kept written records of all communications. I believe this conduct may violate consumer protection laws and internal banking regulations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation