Consumer complaint received 2019-07-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: Bridgecrest Acceptance Corporation
State: MD

Complaint narrative:
Bridgecrest exemplified unfair business practices especially in the area of payments and false repossession. This company is a predator on those who are struggling with their credit scores and even payments. 

This company was fined over XXXX XXXX dollars for harassment and inaccurate and false credit reporting, and then their name was changed from XXXX to Bridgecrest and the unfair false practices continued. They changed their name to hide false practices and lawsuits. 

I was sold a vehicle that cost thousands of dollars in repairs including leaking oil and transmission issues. But inspite of this I kept making my payments. I became ill in XXXX and informed them of my circumstance. As a result of my illness, there is still an on-going recuperating process. They offered me a Modification in which I agreed. I spoke with two Supervisors who were very professional in assisting me with the Modification namely, XXXX XXXX and XXXX. During this time my health began to deteriate. I kept in contact on a regular basis with them letting them know of my condition and financial status. I had a good payment record prior to my illness. 

On XX/XX/XXXX, to my total surprise, my car was repossessed. I did not receive any written notice that this action was going to be taken. I did not receive any written notice nor did I sign for anything stating that I was in danger thereof. This is illegal! Furthermore, I spoke with XXXX in the re-instatement department that gave me information on how to regain possession of the car. After speaking with her, I spoke with Supervisor XXXX XXXX who reinterated the same. Ms. XXXX informed me that I would have to come up with an absorbent amount to regain the vehicle. Again, I explained I never received any written notice nor did I sign for anything stating I was in danger of repossession. Ms. XXXX explained that if I wanted to regain the car, I had until XX/XX/XXXX and after that the car would be sold. She expressed that the car is scheduled to be sold after XX/XX/XXXX. I reached out to her several times prior to this date to inform her as to where I was finanacially in regaining the car. Again I was told I had until XX/XX/XXXX. 

On XX/XX/XXXX I phoned Ms. XXXX to let her know that I was not going to be able to get the car back because of finances. But I was told to call back in 2 hours as she had not arrived for work. I went to XXXX XXXX, the repossession company to obtain all of my possessions out of the car. While in route, I received a call and as a result the funds that was required to regain the car was now on-hand and redily available. I arrived at the XXXX  XXXX excited that I could now get the car back. I phoned Ms. XXXX again to let her know that I would be getting the car back, but she still had not arrived. 
It was too my total surprise upon arriving and speaking to the clerk at XXXX, that my car was not there. The clerk informed me that my car was sold two ( 2 ) days prior on XX/XX/XXXX. I refuted that claim stating that I had until XX/XX/XXXX according to Bridgecrest. She reinterated that the car was indeed gone and sold two days prior. All of my personal belongings were violated and thrown in trash bags. I took possession of these bags and left the property. 

Less than 48 hours later, Bridgecrest reported my repossession to all the major credit bureaus with an astronomical amount. The amount was indeed not the correct amount. This is unfair practices and needs to be investigated. Again I never received any documentation that I was in jeopardy of repossession. This is against the law.

Company response to consumer: Closed with explanation