Consumer complaint received 2025-10-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: MD

Complaint narrative:
I purchased a XXXX XXXX XXXXXXXX XXXX  vehicle in XXXX from XXXX XXXX in XXXXXXXX XXXX. On XX/XX/XXXX, while driving, the engine light illuminated, and the engine abruptly shut off, creating a significant safety hazard, were I almost got into a car accident. 

The engine error codes indicated a XXXX and XXXX, confirming a failure of the XXXX XXXX turbo engine. This failure occurred within XXXX year of owning the car, highlighting a severe defect. The nationwide recalls on XXXX XXXX turbo engines directly relates to this incident, as the defective turbo engine put my life at risk when it failed while driving. 

Despite the known on going nation wide recalls on the XXXX XXXXXXXX XXXX XXXX Turbo Engine, XXXX XXXX in XXXXXXXX XXXX is not honoring the recall by replacing the defective XXXX turbo. I purchased a extended lifetime engine warranty at their dealership were they said I would have not to worry about the XXXX XXXX turbo engine as it will covered by both their warranties & as well as XXXX XXXX has a XXXX year / XXXX miles engine warranty for all new cars purchased from there dealerships for free and as a guaranteed. 

They promised me that when I brought the car brand new in XXXX. As a senior citizen I was taken advantage off by XXXX XXXX, with no help a bill of {$6300.00}! for a new engine after 1 year of owning the car! I purchased the car at around {$37000.00} new and now the car has failed due to a XXXX XXXX defect, that is effecting thousands of other XXXX XXXX XXXX. 

XXXX XXXX XXXX XXXX has a responsibility to take ownership of this issue and cover the cost of a new XXXX XXXX turbo engine replacement. As a customer of a brand-new car, I should not have to suffer the consequences of a defective, recalled engine that endangered my life and my family. 

My XXXX XXXX XXXX been meticulously maintained according to the XXXX manufacturers handbook, with all recommended services performed on time, including oil changes, tire rotations, and replacement of engine and air filters. All services have been documents on file and paper with me. 

Despite this diligent maintenance, the engine failed after only XXXX year of ownership. All tests done by certified machines point to a defective XXXX Turbo Engine on my XXXX XXXX XXXX SV Error code XXXX and XXXX, That I purchased from XXXX XXXX. I have asked why did a engine fail after 1 year and both parties have no answer as they do not want to take responsibility and honor their warranty to fix this dangers Defective XXXX XXXX XXXX XXXX on my XXXX XXXX XXXX Sv. I'm asking XXXX XXXX to XXXX the lifetime Engine replacement warranty and fix this serious safety defective XXXX turbo engine with a new replacement. As customers should not be cheated by buying unsafe cars and the company warranty not honoring the defective issue it has caused due to a failed engine in 1 year from a car I purchased at XXXX XXXX.

Company response to consumer: Closed with explanation