Consumer complaint received 2025-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: ALLY FINANCIAL INC.
State: PA

Complaint narrative:
* Dear Ally Bank Customer Support, * * EMERGENCY RESPONSE REQUIRED * I'm writing to bring to your attention several critical issues with our Ally Bank accounts and XXXX services that require immediate attention. Despite numerous attempts to resolve these issues, we haven't received satisfactory assistance. 

* Summary of Issues : * - XXXX enrollment issue for XXXX XXXXXXXX XXXX phone number ( XXXX ) - Missing interest on savings and checking accounts - Account closure issue without proper notification - New customer promotion bonus inquiry * Detailed Description : * XXXX. * XXXX Enrollment Issue : * XXXX XXXX has been unable to enroll her phone number ( XXXX ) in XXXX, receiving an error message stating " something went wrong. '' XXXX support attempted troubleshooting but couldn't resolve the issue ( Case Number : XXXX ). 
XXXX. * Missing Interest : * Neither XXXX XXXX nor I have received interest on our savings and checking accounts for several months. XXXX support created escalation cases ( Case Numbers : XXXX for checking account XXXX and XXXX for savings account XXXX ). 
XXXX. * Account Closure Issue : * I wasn't notified about the potential closure of our savings and checking accounts, although my son received a notification. The agent confirmed that our accounts shouldn't have been closed without proper notification ( Case Number : XXXX ). We don't know what we did to get our account closed down for, but we did nothing wrong and weren't notified with no warning or clause about the account closing. 
XXXX. * New Customer Promotion Bonus : * We'd like to inquire about the status of our new customer promotion bonus. We believe we meet the requirements. 

* Request for Immediate Action : * We urge you to take immediate action to : XXXX. Resolve the XXXX enrollment issue for XXXX XXXXXXXX XXXX phone number ( XXXX ) XXXX. Investigate and resolve the missing interest issue and credit earned interest XXXX. Investigate the account closure issue and ensure our accounts remain open and functional XXXX. Apply the new customer promotion bonus if eligible XXXX. Provide account relief and ensure proper maintenance XXXX. Reactivate our debit cards and ensure they're working correctly * Timeline : * - Immediate response within XXXX XXXX - Resolution within XXXX business days - Weekly updates on progress * Argument and Statutory Basis : * The cumulative effect of these issues suggests a systemic problem with Ally Bank 's account management and customer support. Pursuant to Pennsylvania law, including the Unfair Trade Practices and Consumer Protection Law ( XXXX XXXX XXXX et seq. ), we expect prompt resolution of these issues. 

* Pennsylvania Statutes : * - Pennsylvania Unfair Trade Practices and Consumer Protection Law ( XXXX XXXX XXXXXXXX et seq. ) - * Pennsylvania Banking CXXXXe * - * Uniform Non-Probate Transfers on Death Act * - XXXX XXXX XXXX XXXX XXXX : Direct payments to family members and funeral directors- XXXX XXXX XXXX XXXX XXXX : Small estate limits increased to {$50000.00} - * Title XXXX - Banks and Banking * - * Title XXXX - Trade and Commerce * * Supporting Documents : * We've attached the following documents to support our claims : - Account statements- Correspondence with Ally Bank * Contact Information : * - XXXX XXXX : XXXX, XXXX - XXXX XXXX : XXXX, XXXX - Address : XXXX XXXX XXXX, XXXX, Pennsylvania XXXX - Account Numbers : - Checking Account : XXXX - Savings Account : XXXX * Escalation : * If we don't receive a satisfactory response, we will escalate this issue to the Pennsylvania Department of Banking and Securities and other relevant authorities. 

Sincerely, XXXX XXXX and XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation