Consumer complaint received 2025-04-12 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Kriya Capital, LLC
State: NJ

Complaint narrative:
I received a collections letter from a collections agency for XXXX XXXX account XXXX. I do not owe XXXX money ; I do not have any obligations with them. In XXXX or XXXXXXXX XXXX XXXXXXXX, I was on the phone call from a XXXX sales person for an unrelated matter. She told me that she could add an XXXX XXXX account to my service to replace a landline phone number I had with them. She assured me that this would be a direct swap for my landline and would not raise my bill " not even XXXX XXXX '' She repeated that multiple times before adding the XXXX XXXX  account to my XXXX service.

Within a few days, the cell phone arrived. I had to pay I believe a {$30.00} activation fee as a part of this process. I turned the phone on and made a test call to ensure it worked. I put in a drawer anticipating to possibly use it someday as I was not worried as this would " not add XXXX XXXX  to my bill. '' Approximately 3 weeks after that, an XXXX XXXX bill arrived for {$60.00} and it was clear that this was now a reoccurring bill. I checked my cable bill and that also stayed the same, I thought maybe my cable bill would have gone down {$60.00}. My cable bill continues to go up. So after being told this " won't add XXXX XXXX  '' to my monthly finances, I called XXXX customer service immediately upon receiving the bill to cancel this service as it was deceptively sold to me. I was told that they would not be able to return the phone because it had been over two weeks. They offered to remove the account right away. That's where the nightmare began.

I was assured by XXXX customer service personnel as well as several supervisors that the service would be canceled and that I was not responsible for the bill because the service was added under circumstances that were not legitimate. Over the course of twenty-one phone calls to customer service over 9 months, the situation went repeatedly unresolved. 

After receiving the collections letter, I sent certified letters to Credence XXXX XXXX as well as XXXX. A few days later, I spoke with a customer serviced rep named XXXX on Friday, XX/XX/XXXX from XXXX XXXX. I do not have her last name but her phone extension is XXXX XXXX. XXXX advised me that she would accept the phone to be returned so that ALL charges and obligations to XXXX XXXX were completely satisfied. She said that the only issue was the return of the phone, I advised her that I was told it could not be sent back after having it for two weeks. She told me that I would be emailed a XXXX label to return the phone within 24 hours. I have not received any XXXX shipping labels or packages to return the phone. 

Since that call with XXXX on XX/XX/XXXX, I can not get hold of her. I have called over twenty times and she has never picked up the phone and now her voicemail box is full and will not accept messages. Obviously, there is no interest on XXXX part to resolve this. I do not know what else to do besides proceeding with my action plan listed below. This has taken over 9 months and this must end immediately. I do not know why this is so difficult to resolve.

I continue to receive letters from Credence attempting to collect this false debt.

Company response to consumer: Closed with non-monetary relief