Consumer complaint received 2026-06-03 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other service problem — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
I initiated a wire transfer over the phone with Capital One shortly after XXXX XXXX ET on Monday, XX/XX/year>, for the purpose of purchasing a vehicle that day. I was told to expect a verification call later that morning, after which the wire would be sent shortly thereafter. I was also told that the wire would be sent by XXXX XXXX that day. I expected the wire to be sent in a timely manner, within a couple of hours, since I called and initiated the wire within minutes of the wire department opening. The wire needed to be received by the receiving bank before it closed at XXXX XXXX. A couple of hours later, at approximately XXXX XXXX, I received the verification call, which I successfully completed. Based on that conversation, it appeared that the wire would be sent shortly after the verification was completed. I continued to monitor my account throughout the day for any sign of progress on the wire, but I saw nothing online and received no confirmation or status updates of any kind. Specifically, I did not receive a mobile app alert, email, text message, or any other communication confirming that I had initiated the wire, much less any information regarding its status or estimated completion time. I called in the early afternoon, at approximately XXXX XXXX ET, to check on the status of the wire. During that call, I was told both that " the wire had already been sent '' and that it was " expected to be completed within the next couple of hours '' ( approximately XXXX XXXX ). I was also told by this representative that I should receive an email confirmation containing the wire details or confirmation that the wire had been sent. It is noteworthy that Capital One provided no way for me to track or even see that I had initiated the wire online until after XXXX XXXX. After continuing to see no status updates or evidence that the wire had been processed, I missed the opportunity to complete the vehicle purchase because the receiving bank had closed. I called again after XXXX XXXX because I was concerned that the wire might not have been initiated correctly or completed at all. When I finally reached the wire department, I was informed that the wire had, in fact, only recently been sent. The representative was able to provide a timestamp of XXXX XXXX and the Federal Reserve wire reference number ( XXXX ). While Capital One technically met its stated deadline of XXXX XXXX for same-day wire processing, I believe its communications were misleading. A wire sent at XXXX XXXX is effectively unusable for many time-sensitive transactions because it occurs after normal business hours for most receiving institutions and merchants. More importantly, I initiated the wire immediately after the wire department opened, completed the requested verification process promptly, and was repeatedly led to believe that the wire had either already been sent or would be sent shortly. Neither representation proved accurate. In addition, Capital One provided no meaningful visibility into the wire 's status throughout the day and offered no proactive communication regarding delays. Subsequent inquiries regarding the handling of the wire and the inaccurate status information I received were met with little explanation or accountability. As a result, I no longer feel comfortable relying on Capital One for time-sensitive wire transfers. Their delays effectively prevented me from completing the purchase on the expected day. As a resolution, I am requesting reimbursement of the {$30.00} wire transfer fee. Although Capital One maintains that it technically met its same-day processing obligation, I believe the inaccurate status information, lack of transparency, and substantial delay in processing warrant a refund of the fee charged for this service.

Company response to consumer: Closed with monetary relief