Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Banking errors
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
CASE NUMBER # XXXX This is about a FRAUDULENT {$48000.00} wire. I received a call from CITIBANK to STOP a FRAUDULENT WIRE, I was AUTHENTICATED, TOLD BY THE CITI BANK representative to INPUT in the SPECIAL INSTRUCTIONS. TO REVERSE WIRE TRANSFER. After being authenticated and sure it was CITIBANK I did exactly as they said and that I would be refunded in XXXX days. At the same time a {$2500.00} XXXX was stolen from my account and CITI BANK emailed me asking if it was me sending the XXXX. I said no. I complained about the theft received a temporary to Permanent Credit for the amount STOLEN. While I have been credited the {$2500.00}, the responses received are VERY MISLEADING because I am still Missing {$48000.00} dollars. I see in the response letter that has You CCd it only DETAILS and HIGHLIGHTS the credited {$2500.00} with a Slight mention of the MAJOR THEFT of {$48000.00} using only a CASE NUMBER. This correspondence can easily make you feel the Case is totally resolved as IT IS NOT. I have asked for transcripts of the conversation where I was given instruction to stop the {$48000.00} wire, I have given the Bank name, Recipients name, Routing Number and last XXXX digits of account number. NO XXXX wants to give any information. The cases just get denied, closed or circled to other departments where no one knows the details and refuse to do a thorough investigation. The {$2500.00} was credited as proof of fraudulent activity. Please note I was robbed at the same time withing the same timeframe, the same day with CITIBANK on the phone. The number that CALLED XXXX, is active and can authenticate a customer. The {$2500.00} is NOT resolved until I get answers about WHO did this and HOW. I need my {$48000.00} refunded. I was NOT protected and they are well aware of this. The AI generated letters with slight variations is disheartening. I need my money refunded, THE TOTAL AMOUNT, {$48000.00} is still pending. THIS CASE IS NOT RESOLVED YET. The last letter was VERY MISLEADING, No one knows anything and pass the buck. i need relief. I even received a letter telling me that My email is not the same on file. I responded and told them that, they were in a business account that is not in the complaint and corresponding email is the same XXXX. This is how confusion happens. People look into wrong accounts then make a decision based on inaccurate information. This case is not being investigated thoroughly and I am being taken advantage of and made to feel like my documentation is NOT valid. There are TOO many people handling this case especially foreigners who " escalate '' then close the claim, then reopen it, they say I did not provide new documentation when thats all I have been doing is showing that CITIBANK called, Authenticated me, and then I was ROBBED of XXXX of which {$2500.00} HAS BEEN CREDITED. I still need to know WHO and WHAT did this, NO ANSWERS. I do NOT trust the process of citibank. Everything is a DELAY, DISTRACTION, VAGUE LETTERS that ARE AI GENERATED and NO ONE TALKS to me. THIS CASE IS NOT RESOLVED, I still have {$48000.00} that has been STOLEN. A criminal Named MARKIST ALCIME who has my money and no one is looking into this. A DEAUNTE YOUNG that helped HIMSELF and XXXX  HIMSELF. I want answers and CITI is DRAGGING their FEET. I have been a consumer for over XXXX years and am covered under the FDIC. Definitely a PROVISIONAL CREDIT should have been IN MY ACCOUNT.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation