Consumer complaint received 2025-11-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: FourLeaf Federal Credit Union
State: TX

Complaint narrative:
Recently, I applied for a loan via a platform called " XXXX XXXX. '' I received several adverse action denials and FourLeaf Federal Credit Union was one of them. The adverse action denial letter was for the most part pretty standard. However, there were two parts of the adverse notification that got my attention. One of the particular denial reasons stated, " Does not meet citizenship or residency requirements. '' I have never experienced a denial reason like this. Nor has any consumer reporting agency that I know of would release a denial reason like this. Also, my second concern pertaining to this adverse denial notice. Buried in the letter 's last paragraph. It stated, " The lenders credit decision may have been based in whole or in part on information obtained from an affiliate or from an outside source other than a consumer reporting agency. Under the Fair Credit Reporting Act, you have the right to make a written request, no later than 60 days after you receive this notice, for disclosure of the nature of this information. '' I followed the bank 's instructions and sent FourLeaf Federal Credit Union a dispute letter via certified mail with return receipt. For your convenience I have attached a copy of that certified dispute letter. In my dispute letter, I specifically asked the bank to identify who their affiliates were and the outside source used. Other than the consumer reporting agency. That was used in making their final adverse denial decision. Despite sending a certified mail with return receipt dispute letter. To date, I still have not received a response. It is my opinion, FourLeaf Federal Credit Union XXXX XXXX XXXX XXXX XXXX adequately respond to my FCRA violation concerns. FourLeaf Federal Credit Union correspondence letter failed to identify who their affiliates were or who the outsourced information was. Which may have been information they depended on to make their final denial decision. For one, if my application was being denied stating I did not meet citizenship or residence requirements. What exactly does this mean? Where specifically did the data come from? How could I have remedied any documentation that falls short of an adequate application for a loan? FourLeaf Federal Credit Union failed to disclose this information in their response to my dispute. Vagueness : Regulation B and the ECOA require adverse-action notices that meaningfully explain the principal reasons for denial. A boilerplate phrase without specifics ( for example, just does not meet citizenship or residency requirements ) may be insufficient if it does not tell you what specific documentation, data point, or condition was lacking. Failure to identify outside sources/affiliates : The bank told me its decision may have been based in whole or in part on information obtained from an affiliate or from an outside source other than a consumer reporting agency. If that information was significant to the denial, the consumer is entitled to know what affiliate or outside source was used. My dispute letter sought the identification of the outsource of information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation