Consumer complaint received 2024-04-10 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Diversified Adjustment Service, Inc.
State: TX

Complaint narrative:
The debt occurred during XXXX. I received an ambulance bill. All my information including the military insurance and ID was provided at the time of request. I received an initial bill from XXXX and they were given my military ID to send the request to my insurance XXXX ( XXXX Military ) I never followed up because I assume it was handled. It wasnt until I received a notice after applying for credit that I learned about Diversified. I never received a call from XXXX requesting that the payment was not received and I certainly did not receive any documents or calls from them stating that it was going to a debt collector. Fast forward 2023 I reached out to XXXX they would not talk to me, they sent me to Diversified. I reached out to diversified and they explained that they were now handling the debt. I explained to them about my military coverage. They instructed me to reach out to XXXX about paying the billl. After many go arounds and battleing between which region within XXXX was responsible I finally received instructions on how to appeal. Apparently my documents were lost between the XXXX and XXXX region. XXXX then learned that it was on my credit report and they immediately settled the debt. However they sent an EOB explaining that they would not pay the full amount since this was an out of network service. I spoke with XXXX and they informed me in writing as well as in person that my portion was only {$42.00} and they negotiated with the debtor to pay XXXX. I then called Diversified in XX/XX/2023 to pay the XXXX plus {$42.00} they rejected the payment stating that they do not negotiate. I reached back out to XXXX requesting another copy of the EOB, I never received it after XXXX phone requests. I finally found an old copy and sent this to Diversified. I spoke with several phone agents, to no avail. They finally sent me to their manager ( XXXX XXXX ) voicemail. He returned my call and said that he has never heard of negotiating a debt with XXXX. He asked me to send him documentation and I did. After a week of no response he finally called me back and gave me an email which was incorrect, which explains why he did not get the XXXX emails I sent. I was finally given the right email by another telephone rep ( XXXX ). While on the phone with XXXX I waited until he acknowledged receipt. Even after receiving the documents he still refused to accept the negotiated payment. He stated that he would need to speak with XXXX, which was crazy. I told him that XXXX informed me that they have nothing to don with this debt anymore and it was Diversified responsibility. I told XXXX that i will call XXXX. I called XXXX on yesterday XXXX and spoke with XXXX XXXX. Once again she too passed me along to XXXX her supervisor ( She emailed XXXX and passed my info to her ). XXXX XXXX told me that they dont handle outside collections even though she worked in the billing department. Once again they did not accept my willingness to pay. Now this is on my credit and affecting my credit. I have not received any correspondence from XXXX. This is absolutely frustrating and ridiculous! I am willing to pay and have asked for this to be removed off my credit. It should not hav been placed there without someone calling me and informing me that they did not receive the payment. This is a small military community and Im certain that XXXX is familiar with how to send billing to XXXX  on behalf of XXXX and XXXX XXXX. I want this OFF my credit report!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation