Consumer complaint received 2024-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am filing this complaint because the XXXX account on my credit report contains several inaccuracies and XXXX violate federal laws, specifically the Fair Credit Reporting Act ( FCRA ). Despite my attempts to dispute the inaccuracies with the credit bureaus and XXXX, the issues remain unresolved. 

The specific issues are as follows : XXXX XXXX XXXX : The account is marked as " Closed '' as of XX/XX/XXXX, but a remaining balance of {$280.00} is still reported. If this account was charged off, the balance should not remain on the original account unless accurate documentation is provided. 
Erroneous Payment History : The account shows a history of missed payments ( XXXX XXXX XXXX XXXX XXXX through XX/XX/XXXX, even though the account was closed in XXXX. Once an account is closed, payment history should not reflect ongoing missed payments. 
Potential Re-aging of Debt : Payment history reported beyond the original closure date suggests re-aging, which is illegal under the FCRA. Negative information can only be reported for XXXX years from the date of the first delinquency ( XXXX ( a ) ). 
Inconsistent XXXX XXXX : The loan term is listed as XXXX  months, yet the account was opened in XX/XX/XXXX and closed in XXXX XXXXXXXX XXXX XXXX This raises concerns about the accuracy of the account details. 
Profit and Loss Write-Off : The account is marked as " Profit and Loss Write-Off. '' If this debt has been sold to a collection agency, the original creditor should not continue reporting a balance, as this could result in duplicate reporting. 
Laws Potentially Violated : Fair Credit Reporting Act ( FCRA ) : XXXX ( b ) : Failure to ensure maximum possible accuracy in credit reporting. 
XXXX ( a ) : Negative information must only be reported for XXXX years from the date of first delinquency. 
XXXX ( a ) : Furnishing inaccurate information to credit bureaus. 
XXXX ( a ) : Failure to properly investigate disputes. 
Fair Debt Collection Practices Act ( FDCPA ) : If the debt was sold or transferred to collections, incorrect reporting of the balance or payment history could violate XXXX ( false or misleading representations ). 
What I Am Seeking : I am requesting that the CFPB investigate these issues and take appropriate action to ensure MoneyLion and the credit bureaus comply with federal laws. Specifically, I request : An investigation into the accuracy of the account details ( balance, payment history, and term ). 
The immediate correction or removal of the account from my credit report if inaccuracies can not be verified. 
An explanation of why the payment history continues to be reported after the accounts closure. 
Supporting Documents : I have attached the following documents : Screenshots showing the payment history and balance discrepancies. 

Contact Information : You may contact me at XXXX if additional information is needed. 

Thank you for your time and attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation