Consumer complaint received 2024-02-17 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: Kiavi, Inc.
State: TX

Complaint narrative:
XX/XX/2024 XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX XXXX XXXX Kiavi The Kiavi Team CEO XXXX XXXX, XXXX XXXX Chief Financial Officer XXXX XXXX Chief Revenue Officer, XXXX XXXX SVP of Customer Experience, XXXX XXXX General Counsel, XXXX XXXX SVP of People. 
XXXX XXXX XXXX # XXXX, XXXX XXXX, CA XXXX Subject : Urgent Matter - Alleged Unconstitutional Adverse Action Dear XXXX XXXX XXXX, I hope this letter finds you well. My name is XXXX XXXX, and I am writing to bring to your attention a matter of great concern regarding a recent incident involving XXXX XXXX and Kiavis decision to deny him access to capital. It has come to our attention that XXXX XXXX perceives this adverse action as unconstitutional and discriminatory. 

It is crucial to acknowledge the gravity of such allegations, especially considering the potential legal and reputational implications for Kiavi. We understand that financial decisions are made based on various factors, but it is essential to ensure that they are not inadvertently discriminatory or in violation of constitutional rights. 

XXXX XXXX XXXX asserts that he has been unfairly denied access to capital, and he believes that this decision may be unconstitutional. While we do not have all the details surrounding the specific circumstances, we urge you to thoroughly investigate this matter to ensure that Kiavis actions align with legal and ethical standards. 
XXXX XXXX XXXX asserts that he has been unfairly denied access to capital, and he believes that this decision may be unconstitutional. While we do not have all the details surrounding the specific circumstances, we urge you to thoroughly investigate this matter to ensure that Kiavis actions align with legal and ethical standards. 

As a responsible and reputable company, Kiavi must uphold principles of fairness, equal treatment, and adherence to constitutional rights. Discrimination in any form goes against the values that businesses strive to uphold, and it is in the best interest of Kiavi to address and rectify any potential shortcomings promptly. 

While we recognize that Kiavi has established policies and practices to assess eligibility for capital access, it is imperative to ensure that these procedures align with constitutional principles. XXXX XXXX XXXX contends that the denial he has faced infringes upon his constitutional rights, and we believe a thorough examination of this situation is warranted. 

As you are undoubtedly aware, any form of discrimination or denial of constitutional rights can have severe legal and reputational repercussions. We urge you to initiate a comprehensive review of kiavis policies and practices, specifically in relation to XXXX XXXX XXXX case, to ensure that they comply with constitutional standards. 
Transparency and Fairness are foundational to the success and credibility of any business. In light of XXXX XXXX XXXX concerns, we encourage Kiavi to reevaluate its decision-making process, addressing any potential discrepancies that may have led to the perceived denial of constitutional rights. 

It is our sincere hope that Kiavi, under your leadership, will uphold the highest standards of legality, fairness and constitutional adherence. Resolving this matter promptly and equitable will not only serve the interests of justice but also contribute to maintaining the trust and reputation of Kiavi in the eyes of its clients and the public. 
We kindly request that you initiate an internal review of XXXX XXXX XXXX case and, if necessary, reconsider the decision in light of any potential constitutional concerns. Open communication and transparency throughout this process will be crucial in maintaining trust with clients and the public. 

Thank you for your prompt attention to this matter. We trust that Kiavi will take the necessary steps to ensure that its actions align with the highest standards of fairness, legality, and constitutional adherence. 

Sincerely, XXXX XXXX XX/XX/2024

Company response to consumer: Closed with explanation