Consumer complaint received 2025-12-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY
State: SC

Complaint narrative:
I had a settlement that was direct deposited into my account before XXXX XXXX the following Friday after XXXX my money was available to use also have screenshots I dont have a debit card because my debit card was stop before I got to receive it so I go in the bank to get some money out my account and a cashier check so I can keep my agreement with the car place and to pay my child support and try again to get a card which I went to bank multiple time to try get in person I was refused I was told from the bank lady at desk said she cant give me none of my money because my check that I deposited may come back as fraud I told the lady I did not deposit the check it was direct from the company she told me to use my debit card but she wasnt giving me any funds I told her I dont have a debit card so thats why Im coming in the branch and they refused to give me a card last time I came in so I told them I was calling a attorney and wanted to speak with manager she was nasty towards me didnt listen to anything and still refuse to give me my money which was clear and had no hold on it and I also offer to show her insurance claim information she called the police on me I was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for trying to get my own money and not being able to keep my agreements had to stay XXXX XXXX  until Friday am thru Monday evening. When I got XXXX XXXX XXXX  the had close my account listed my check as a fraud which money was clearly officially went to the other branch and thats when found out my account was shut down and cgeck was listed as fraud ask for documentation to have proof of that was told would give it to me which never did had to be in there 3 hrs cause they had to start a new account and more to lift all fraud they had put on my account to hold me against my money that was clearly official also ask for a card and paid to be expedited they said take 3 days which didnt arrive on time and when got package said overnight have screenshot and witness and I also want to file a lawsuit for XXXX profiling discrimination public embarrassment time had to spend XXXX XXXX pain and suffering and also I went in bank first time I was in workout clothes from walking to help my back and last time went in business clothes from taking care business and the treatment was slightly different as well approach was different and when pull up my account attitude changed to being nasty then told him how I was done at other branch and his manager heard and he looked at my account and said they had no reason to do that to his account his money is definitely official and was direct deposited bank policy is to get paid up to 2-3 days early when check is direct deposited give him his money so I would like to file complaint and also file a lawsuit also was stoping my cards before got to me and without my permission had to pay even more after getting out with the child support pic of card machine also that have in bank. I no longer have a account with them..

Company response to consumer: Closed with explanation