Consumer complaint received 2025-10-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I noticed on my bank account there were XXXX unauth charges on XX/XX/XXXX. The charges were from a XXXX ; XXXX XXXX # XXXX {$73.00} and another XXXX 's XXXX XXXX for {$70.00}. I looked them up they are gas stations in PA. They gave me a temp credit back then and mailed me a new debit card. Now as of XX/XX/XXXX I noticed XXXX reversals that put me negative. Those were for the {$73.00} and {$70.00} credit. I called Chase Bank asked them what this was. They told me after their investigation they didnt see proof these weren't my charges. They stated I would need to send them proof these were not mine.They stated these charges were done with applepay. So I sent them like XXXX items of proof. I sent them the location of the stores Im in XXXX. Also we have gas stations here, I sent the my work schedule proving i worked on that day, I sent them my bank statement for that month that will show no debits or charges on that date, I also sent them my apple pay history again only XXXX transaction in XX/XX/XXXX. I called back got a supversior and said that they are just now reopening the closed complaint and will be XXXX days. So now I have again been hit with XXXX more OD charges. They didnt open this on Monday when I called. XXXX over it I need my money back asap this is very stressful on me Im doing their job.Update XXXX I called to get update status on the re-review. Spoke with yet again another supervisor- he stated that they upheld because with the proof I sent it didnt warrant any fraud cause was in my name. They told me to go to the authorties. I will if will help but these charges were done in XXXX Im in Texas XXXX I told the supervisor what do you mean it doesnt show fraud? Common sense charges were done by apple pay on XX/XX/XXXX correct? If you look at my charges and payment history thru apple pay do you see anywhere XXXX charges for Rutters totalling {$140.00} no you dont so that would mean they are not my charges duh! If they were my charges XXXX if it shows my name or not the transactions would show on the apple pay right? He stated he couldnt do anything. Then because of their negligence I got XXXX overdrafts, This has cause me a big ordeal it takes time out of my day, caused me stress, panic attacks, XXXX XXXX XXXX. Highly upset, I know Chase has many complaints its only XXXX but I need that. I cant take it to small claims court. These are not my charges and the proof shows that, I had also filed a complaint way back when with proof of over XXXX in charges thru XXXX where I was scammed out of my money and was promised a house to rent. They denied that as well. I still have all teh documents they have screwed me XXXX now. On the XXXX yes I agree to pay but because I was actually able to see the house. What he did he picked a house posted on XXXX. The house was for sale not XXXX and he had removed teh XXXX signs from anouther company. I know this may seem unreal but true. Then when I figured out this was a scam he dleed his number. This happened on XX/XX/XXXX I have emails, text pic do I have any recourse on this one either.

Company response to consumer: Closed with explanation