Consumer complaint received 2025-05-12 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: AMERICAN EXPRESS COMPANY
State: NJ

Complaint narrative:
* * Complaint Description : * * On XX/XX/XXXX, I received an * * adverse action letter * * from * * AMERICAN EXPRESS PLATINUM * * denying my credit application. The application was submitted under my * * all-caps legal name * *, XXXX XXXX XXXX which represents the strawman or legal fiction associated with my private trust as the Executor of the XXXX XXXX XXXX XXXX As a result, I am not a " consumer, '' and this credit application should not have been processed using public consumer credit criteria. The denial was based on a * * public credit scoring model * * ( FICO or similar ), which is not applicable in this case. The transaction was intended for private estate purposes, not for a public credit extension. The processing of my credit application through public credit laws is a violation of * * Truth in Lending Act ( TILA ) * * and the * * Fair Credit Reporting Act ( FCRA ) * *. * * Key Issues : * * 1. * * Misapplication of Credit Denial * * : AMERICAN EXPRESS PLATINUM denied my credit application based on a * * public credit scoring model * *. However, as the Executor of the * * XXXX XXXX XXXX * *, I was not applying for public consumer credit, but instead a private trust transaction. The application should not have been processed using traditional consumer credit criteria. XXXX. * * Failure to Disclose the Extension of Credit * * : Under * * 15 U.S.C. 1602 ( e ) * *, an * * extension of credit * * must occur before any denial can take place. In this instance, no credit was extended because the application was made under * * private trust authority * *, not a public consumer request. AMERICAN EXPRESS PLATINUM incorrectly applied public credit laws to this private trust matter. XXXX. * * Misrepresentation of Credit Terms * * : The adverse action letter misrepresents the nature of the transaction, classifying it as a * * consumer credit request * *. This was not the case. The transaction was made for private trust purposes and should not have been processed using public consumer credit systems. This misclassification is a violation of * * TILA * * and * * FCRA * * and is not in line with the proper handling of private trust-based financial transactions. * * Resolution Sought : * * * * * Reversal of the credit denial * * or acknowledgment that this was not a public credit request, but a private trust transaction. * * * Full disclosure * * of how AMERICAN EXPRESS PLATINUM processed the application, including what credit data and criteria were used in the decision. * * * Investigation * * into the misapplication of * * public credit laws * * to a private trust transaction, including whether AMERICAN EXPRESS PLATINUM violated * * 15 U.S.C. 1611 * * by incorrectly applying commercial credit standards to a private non-consumer application. -- - * * 4. Supporting Documents : * * Adverse Action Letter * * from AMERICAN EXPRESS PLATINUM Executor Authorization Letter * * ( XXXX XXXX XXXX )

Company response to consumer: Closed with explanation