Consumer complaint received 2024-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
This letter serves as formal complaint regarding dispute filed 119 days ago. In accordance with the Fair Credit Reporting Act ( FCRA ), 15 U.S. Code 1681 Subsection A, if a consumer disputes the completeness or accuracy of information in their consumer file, the credit reporting agency is required to conduct a reasonable reinvestigation and update or remove the disputed information within 30 days of receiving notice from the consumer.

Under 15 U.S. Code 1681 Subsection ( 5 ), if, after reinvestigation, any item of information is found to be inaccurate, incomplete, or unverifiable, the consumer reporting agency must promptly delete that item from the consumer 's file or modify it, as appropriate. Despite repeated requests for investigation, including my original dispute filed on XX/XX/year>, no such action has been taken. 

Since the initial investigation, both Experian and XXXX have stated that their files were correct and up-to-date. However, they subsequently identified other information that required updating. If the files had indeed been accurate from the outset, there would have been no need for such updates, and the information reported by both bureaus would be consistent, as they are legally required to source data from the same data furnisher. The continued discrepancies in the information reported by each bureau indicate that both are still inaccurate and fail to reflect consistent, correct data. 

Failure to Investigate and Correct : Specifically, inaccurate information regarding the account with [ Capital XXXX : Account # XXXX ] has been reported, including the following issues : Re-aging of Debt & Multiple Charge-Offs : The account has been re-aged and reported as a charged-off account for an extended period, thereby extending the statute of limitations. This is illegal as it misrepresents the accounts status and has caused immeasurable and consistent damage my credit. Experian, for example, made updates to my report on XX/XX/year> which included adding XXXX XXXXXXXX XXXX statuses instead of the erroneous XXXX initially reported. 

This company has reported the account as charged off multiple times. This erroneous reporting leads to confusion and results in an unfairly negative impact on my credit score. The same charge-off should was reported multiple times by XXXX beginning XXXX months after Experian states. 

Both can not be true. 

Re-aging a debt to extend the statute of limitations is a violation of federal law. 

If the charge off date has never been reported consistently ; then the charge-off date reported on this account is inconsistent. The misreporting of the charge-off date affects the timeline for when the account should be removed from my credit report. This incorrect date has caused the charge-off to stay on my report longer than it should, continuing to negatively affect my credit standing. 

Due to the erroneous charge-off reporting, I have been denied credit applications and other financial opportunities that I previously qualified for, resulting in lost opportunities. 
It is worth noting that this account has already been deleted by XXXX and XXXX, indicating that the information was deemed inaccurate or unverifiable. This inconsistency among the bureaus further proves that the account should not remain on any report and underscores the failure of XXXX & Experian to maintain accurate and consistent reporting. 

Despite the account being charged off, the status has not been updated accurately. The account continues to be reported as active or in good standing in some instances, even though it should reflect that it was written off as a loss. This misreporting of the account status is a failure to update the account according to the requirements under the FCRA. 

The inaccurate reporting has caused significant damage to my credit score, which has directly impacted my ability to secure loans, obtain favorable interest rates, and access other financial products. 

I have spent considerable time and effort disputing these inaccuracies and attempting to correct my credit file, only to be met with continued errors and lack of resolution. 
These inaccuracies have compromised my credibility and increased my financial burden, making it difficult for me to establish trust with lenders and financial institutions. 

This account is reported differently between Experian and XXXX, despite all bureaus receiving information from the same data furnisher. The discrepancies between the reports from XXXX, and Experian demonstrate a failure to conduct a proper investigation and maintain consistency in reporting. 

Your failure to conduct a thorough investigation the first time nor the second time, as originally requested on XX/XX/year>, constitutes a continued violation of my consumer rights. 

Given these continued violations and discrepancies, I formally demand that Experian & XXXX take immediate action to delete this account from my report in compliance with the FCRA and ensure all reporting aligns with the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation