Consumer complaint received 2025-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MS

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Date : XX/XX/year> Formal Legal Dispute Letter to CFPB Subject : Dispute of Inaccurate Late Payment Reporting by Equifax, Experian, and TransUnion for XXXXXXXX XXXX XXXX XXXXXXXX Violation of 15 U.S. Code 1666b To Whom It May Concern, I am submitting this formal complaint to dispute inaccurate late payment reporting by the XXXX major credit reporting agencies Equifax, Experian, and TransUnion concerning my accounts with XXXX  XXXX and XXXX. These entries are not only factually incorrect but also violate provisions of the Truth in Lending Act, specifically 15 U.S. Code 1666b, which governs the timing of payments and the application of due dates.

Disputed Accounts Creditor Account Number Date of Alleged Late Payment XXXX XXXX XXXX Nature of the Inaccuracy Both accounts were paid on time or within the grace period defined by law. However, the CRAs have reported these payments as late, which is inaccurate for the following reasons : Violation of 15 U.S. Code 1666b : This statute mandates that a creditor must treat a payment as timely if it is received by XXXX p.m. local time on the due date at the designated payment location. My payments met this requirement. 
Violation of Metro 2 Guidelines : Metro 2, the industry standard for credit reporting developed by the Consumer Data Industry Association ( CDIA ), requires that furnishers report accurate payment status codes and dates. Late payment indicators must reflect actual delinquency beyond the grace period. In this case, the furnishers ( XXXX XXXX and XXXX ) misrepresented the payment status, and the CRAs failed to validate the accuracy of the data. 
The continued reporting of these payments as late by all three CRAs is inaccurate and constitutes a violation of both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Legal Basis for Dispute This dispute is supported by the following legal and regulatory frameworks : 15 U.S. Code 1666b ( Truth in Lending Act ) : Governs the timing and treatment of payments. 
Fair Credit Reporting Act ( FCRA ) : o Section 607 ( b ) : Requires CRAs to maintain reasonable procedures to ensure maximum possible accuracy.

o Section 611 : Grants consumers the right to dispute inaccurate information and mandates investigation and correction.

Metro 2 Format Requirements : Mandate precise coding of payment history and delinquency status. 
The inaccurate reporting has resulted in : Denial of credit and financial opportunities Increased interest rates Reputational harm and emotional distress Requested Resolution I respectfully request that the CFPB investigate this matter and take appropriate enforcement action. Specifically, I ask that : 1. The inaccurate late payments be removed from my credit reports with Equifax, Experian, and TransUnion.

2. The CRAs provide written confirmation of the correction.

3. The CFPB hold the furnishers and CRAs accountable for noncompliance with federal law and Metro 2 standards.

Thank you for your attention to this matter. I trust the CFPB will act swiftly to protect consumer rights and ensure compliance with federal law. 
Sincerely, XXXX XXXX, XXXX

Company response to consumer: Closed with explanation