Consumer complaint received 2022-06-24 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Struggling to pay your loan — Denied request to lower payments
Company: Americas Car-Mart, Inc.
State: IL

Complaint narrative:
I, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois XXXX, am a person with a XXXX. I am on a fixed income from Social Security XXXX Payments due to XXXX and XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I was found XXXX XXXX  to make financial transactions on my own accord by XXXX  and the Social Security Administration. I have had a payee since XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. At the time that the automobile was financed I went to the dealership and financed this vehicle without the consent of my payee at the time XXXX XXXX XXXX XXXX XXXX XXXX XXXX Il XXXX who was unaware that I signed a contract or financial documents with XXXX XXXX, and XXXX XXXX XXXX I financed a XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XXXX XXXX XXXX XXXX Illinois, in XXXX, Illinois. XXXX XXXX  or XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Illinois XXXX, United States ( XXXX ) XXXX XXXX Finance I admit that I did not understand what the terms of this loan was at the time. It was not fully explained to me and when I brought this XXXX to their attention and the fact that I did not consult about my financial situation and budget with my payee, and I needed to withdraw my consent XXXX XXXX  stated that we were not in negotiations and as an adult I could make a decision to sign their contract. As a matter of choice, they will not honor or recognize this fact and let me opt out. I continued to pay them faithfully despite the financial burden that it placed on me. My account number with them is XXXX, customer code is XXXX https : XXXX ( XXXX ) XXXX is the phone number. 
The car has had electrical issues since we financed it over 2 years ago XXXX. Through the pandemic I tried to get payments lowered, unemployment happened to my spouse, and we were denied any resolve. They would not lower payments or refinance for us. Despite it all we did keep the payment in good standing and never missed one at all. The payment is taken out automatically from our account on each and every Friday and every Thursday we get a phone call demanding a payment from the finance company. I feel it borders on harassment. 
The payment for this XXXX XXXX XXXX started XXXX the payments range from {$97.00} to {$100.00} per week for an approximate total of {$10000.00} paid on the vehicle. 
The total amount left on the loan is {$9600.00} This amount making the total amount of this vehicle {$20000.00} The vehicle 's XXXX XXXX XXXX value is {$2500.00}. 
The finance company states that this vehicle has {$0.00} in cash value. 
My partner attempted to trade the vehicle with another XXXX XXXX XXXX in XXXX of this year. The finance company refused. 
My partner then tried to trade in the vehicle at another reputable car dealership. Their recommendation was to give the car back to XXXX XXXX XXXX XXXX, Illinois, and the finance company through voluntary repossession due to safety issues and value of the vehicle vs the negative equity. 
THE FOLLOWING RECALLS HAVE BEEN ISSUED FOR XXXX XXXX XXXX XXXX : FRONT AIR BAGS FAILURE : RISK OF SERIOUS INJURY OR DEATH OVERHEATING CATYLIC CONVERTERS AND ABNORMAL COMBUSTION CAUSING FIRES STEERING GEAR SEPERATION : LOSS OF STEERING RESULTING IN CRASH RISK OF INJURY SPEED CONTROL ACCELERATOR PEDAL FRACTURE : LOSS OF ACCELERATION CONTROL IN MOTION RESULTING IN RISK OF CRASH/INJURIES ENGINE : ENGINE OIL LEAKS FIRE RISK At XXXX XXXX  website XXXX XXXX XXXXXXXX It claims : EVERY XXXX XXXX vehicle receives a comprehensive inspection at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX location. The Reconditioning center is a state-of-the-art service facility with trained technicians who do mechanical and safety repairs as needed. Some cars being inspected are rejected as mechanically unsound and returned to an auction or wholesaled. Only the best units make it to our lot for retail sale. * To keep costs down, we may not repair cosmetic blemishes and convenience items, but safety and mechanical concerns are addressed before the vehicle reaches the lot. Because XXXX XXXX provides the loan on the vehicle, we have a vested interest in making sure you purchase a quality vehicle. 
The recalls and mechanical issues with my vehicle that I reported to XXXX XXXX XXXX XXXX Illinois, XXXX Illinois, beginning XXXX have never been resolved and my concerns have been disregarded.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation