Consumer complaint received 2026-05-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Moneytree Inc
State: WA

Complaint narrative:
I am submitting this complaint regarding Moneytree , Inc. and its continued refusal to correct or remove inaccurate and harmful information from its internal credit and customer records after I fully complied with every request for documentation and supporting information made by the company. I submitted all requested records demonstrating that the account activity and resulting issues were directly connected to documented XXXX XXXX, including financial abuse arising from that case. Despite receiving this documentation and acknowledging that the negative activity was the direct result of XXXX XXXX, Moneytree , Inc. has refused to remove or correct the information within its internal records and has failed to take reasonable corrective action. As a direct result of Moneytree, Inc.s refusal to correct its records, I continue to be denied access to services through one of the largest payday lending providers operating throughout XXXX and neighboring states. Because Moneytree holds a significant presence in this market, its refusal to correct records directly tied to documented abuse creates an ongoing and substantial barrier to financial access. This has caused continuing financial harm and has prevented me from fairly accessing services available to other consumers. In addition to the financial harm, Moneytree , Inc.s continued refusal to remove records directly tied to XXXX XXXX has caused substantial emotional distress. The continued presence of these records forces me to repeatedly relive traumatic events connected to the abuse years after those events occurred. As a survivor who continues to experience XXXX related to the XXXX XXXX involved in this matter, it has been deeply distressing and emotionally harmful to repeatedly see these records maintained and relied upon despite the companys acknowledgment that the underlying activity resulted directly from abuse. It feels particularly harsh and unreasonable that a company with Moneytree , Inc.s size, market position, and access to resources continues to maintain and rely on records it acknowledges were created because of XXXX XXXX. The refusal to remove or correct these records has prolonged the financial impact of that abuse, caused repeated traumatization, and has resulted in continued victimization long after the original events occurred. I respectfully request that Moneytree , Inc. immediately conduct a full review of this matter, remove or correct all records connected to the documented XXXX XXXX and financial abuse from its internal systems, report any required corrections to all applicable consumer reporting agencies, and provide written confirmation of the actions taken. XXXX of XXXX XXXX should not be subjected to ongoing financial exclusion, emotional distress, and repeated traumatization because a company refuses to correct records it acknowledges were created as the direct result of abuse.

Company response to consumer: Closed with explanation