Consumer complaint received 2024-02-22 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
This Billing Error Dispute is for past, present and future Certificate of Indebtedness under all contracts with NAVY FEDERAL CREDIT UNION XXXX XXXX XXXX # XXXX XXXX NFCU Failed to credit account for certificate of indebtedness NFCU did not credit account from dividends of payments from interest from treasury coupons via electronic transfer funds act. XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX {$3700.00} & XXXX XXXX XXXX Savings deposit XXXX {$250000.00} failure to credit XXXX XXXX XXXX {$8000.00} Good Faith Tender reversed after crediting half to account and reporting to credit bureau NFCU states account is closed, account is only closed for deposits, and the only way NFCU would know that is because they tried to return the funds and wasnt able to, which is proof of received and dishonor. Certificate of indebtedness Marketable security XXXX XX/XX/XXXX {$4800.00} Failed to credit account XXXX XX/XX/XXXX {$80000.00} check number XXXX Full satisfaction and accord Failed to credit account Privacy Notice XXXX As a federal protected consumer I /we are now opting out of any and all authorization, I /we the consumer may have given you written, un written and non verbal per 15 USC 6802 XXXX, XXXXXXXX XXXX XXXX  XXXX, and all agency whom you have shared our information with. New Terms I/we are taking back the security that I/we willfully gave you, you can no longer have it. I/we rescind the security interest and proceeds make sure it flow through our account effective immediately. I/we rescind your ability to foreclose and all ability to take possession, for security fraud as I /we received no benefit for our investment for use of our securities. I /we Revoke all Statutory Lien : NFCU acknowledge we revoke our pledge to Navy Federal a statutory lien in my/our shares and dividends on deposit in all joint and individual accounts and any monies held by Navy Federal now and in the future, to the extent of any loan made and any charges payable. All is herby revoked I/we Revoke all Security Interest : NFCU acknowledge we revoke our pledge to Navy Federal a security interest in the collateral securing loan ( s ) that l/we have with Navy Federal now and in the future, This security interest in collateral securing loans is now revoked and does not apply to any loan ( s ) on my/our primary residence. I/we Revoke all Contractual Lien : We revoke all authorization to Navy Federal to transfer funds from any accounts in which I/we have an ownership interest to correct a negative or overdrawn amount on any account on which my/our name ( s ) appear ( s ). My/ Our revoke applies to all funds I/we voluntarily deposit into Navy Federal accounts , including Social Security funds , as permitted by law Navy Federal may not restrict account access or delay the approval of any credit, funds, equivalent loans on any accounts, including all FDIC deposits, certificate of indebtedness, dividends, cash equivalent, and interests. NFCU agrees as Security Agents to handle all of our marketable securities in compliance with the security and exchange act and electronic funds act. Navy Federal all agents and assignees agree to operate in honor, full transparency, and equity. By law Navy Federal understand they are only allowed to keep twenty percent for compensation and Since the inception of the account no dividends have been paid. NFCU herby agrees to turn over all cash value from all marketable securities and or cash equivalents without delay before end of closing day. These terms are non negotiable. Our Rights and Your Responsibilities After You Receive Our Written Notice You must acknowledge our letter within 30 days, unless you have corrected the error by then. Within 90 days, you must either correct the error or explain why you believe the bill was correct. After you receive our letter, you can not try to collect any amount we question or report us as delinquent. You can not continue to bill us for the amount we question, including finance charges, and you can not apply any unpaid amount against our credit limit. We do not have to pay any questioned amount while you are investigating, and we are not obligated to pay the bill until all issues have been resolved. Navy Federal Agrees should there be any discrepancies agents will sign all Billings under penalty of perjury without delay and any refusal will render documents frivolous and not binding. I /we Under penalty of perjury, certify that ( 1 ) the SSN/ITIN provided is correct, ( 2 ) I am not subject to backup withholding, and ( 3 ) I am not US Citizen or US resident alien XXXX I am the living woman authorized to autograph this on behalf of XXXX XXXX XXXX and everything stated here is true and correct to the best of our knowledge. All rights are reserved without prejudice and without recourse. NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT AND ALL ASSIGNEES DONE IN GOOD FAITH WITH CLEAN HANDS FOR XXXXXXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation