Consumer complaint received 2024-12-16 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: AmeriCollect
State: WI

Complaint narrative:
On XX/XX/XXXX, I spoke to XXXX, a Customer Service representative in the XXXX XXXX XXXX rendered by XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX, WI XXXX. The total cost of the procedure was {$880.00}, on XX/XX/XXXX, the claim was denied by the provider, XXXX XXXX XXXX. XXXX XXXX failed to provide notification of their intent to deny the claim. Consequently, I decided to proceed with a payment plan. 

The payment plan was approved for {$75.00} monthly for a total of 12 payments commencing XX/XX/XXXX, until XX/XX/XXXX. 
All payments are processed on the XXXX  XXXX  portal monthly, along with a confirmation receipt. On XX/XX/XXXX, I received correspondence from the XXXX XXXX XXXX XXXX XXXX department, including the XXXX portal information. 

The notification stated that I and/or my insurance have not paid the outstanding balance. It also offers a reasonable payment arrangement that is acceptable. And must be received by XX/XX/XXXX, to prevent the account from being classified as a collection account. No missed payments. I confirm the previous arrangement of $ XXXX  monthly. 

XX/XX/XXXX. I spoke to another customer service representative who entered a new pay plan agreement in the amount of {$75.00} to be paid on the seventh day of each month beginning XX/XX/XXXX. Consequently, there were no missed payments previously, the only change concerning the new payment arrangement was the date of the XXXX to XXXX day of the month. 

The representative asked around XXXX o which date I preferred from to pay and was changed from the XXXX of the month to the XXXX day of each month. I have proof of each payment made with my credit card for XXXX of XXXX and XX/XX/XXXX previously monthly statements were mailed. I did not receive a XXXX or XXXX statement, both payments processed online on the XXXX XXXX payment portal. 

I am perplexed about why this account has proceeded into a collection activity because there have been no missed payments. Despite this, I have made several attempts to contact the customer service XXXX XXXX billing department with no follow up response and have been unsuccessful since XX/XX/XXXX. 

I spoke to XXXX, customer service representative, who verified the information and stated she would return a call on XX/XX/XXXX. To date, I have not received a follow-up phone call. Again, I spoke with a representative, XXXX, from the financial assistance department, on XX/XX/XXXX, and have not received a follow-up. 

Finally, I did reach a customer service representative who was unable to assist with the issue, I did escalate the call and ask for a supervisor or manager, the supervisors name is XXXX XXXX, XXXX. I left a voicemail message on Wednesday, XX/XX/XXXX, and again today, XX/XX/XXXX. A resolution must be agreed upon expeditiously. 

I received a collection notice from americollect including a date to respond by XX/XX/XXXX. This is a critical business matter that requires immediate action to avoid further activity including credit reporting. For the record, I have an impeccable credit history and do not anticipate this matter resolved properly. I do plan to complete a dispute with americollect including a written complaint.

Company response to consumer: Closed with explanation