Consumer complaint received 2020-05-17 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: CT

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX XX/XX/XXXX Mr. Cooper Mortgage Services XXXX XXXX XXXX XXXX XXXX, TX XXXX Loan # XXXX FOLLOW UP COMPLAINT This is a follow-up case update that your office has requested. So as to stay involved in this matter. Enclosed you will see the filing by XXXX XXXX Mr. Cooper XXXX XX/XX/XXXX. To postpone the law day so as to give a loan modification a chance ( see attached letter from court filing ) Our lawyer followed up by calling the bank to send all the paperwork for the modification, the bank failed to do so, but promised to send the paperwork in the mail. As time was running out we downloaded all the documents from the website. We completed the paperwork with all the financial documentation submitted to the lawyer representing the bank through our lawyer. The bank has not responded, so we are submitting this letter to you to help us. The reason we are submitting this on XX/XX/XXXX is because we were waiting for the bank to send documentation to fill out, But the bank never did. Read the background of this case below. 


On XX/XX/XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CT XXXX submitted a complaint against Mr. Cooper Mortgage Service,  Texas. In response to your intervention, Mr. Cooper reopened the judgment two times. According to the bank to give our case consideration for a modification of loan. Mr. Cooper never followed through to request financial documentation to do a loan work out. It was a delay tactic on the part of the bank to get your agency off their back. The primary objective of the bank is to execute a strict foreclosure on the loan. The original loan in XXXX was {$400000.00}. The bank wants to foreclose the mortgage to the amount of {$900000.00}. That is for a tax write off for the bank. the loan was declared a predatory loan by the judge. The interest rate has adjusted up to 14 %. 

Mr. Cooper is now scheduled for XX/XX/XXXX as our law day. We are requesting your intervention on our behalf. We need to stop Mr. Cooper 's actions. Mr. Cooper needs to explain why they have not followed through with their promise to review our loan for a modification. We have the financial qualification for a loan modification. Both I and my wife have been in our current jobs for over seven years. ( Please see motion to open judgment and extend law date by the bank Mr.Cooper/XXXX XXXX . You can see that the bank has used the delay tactic for deception and manipulation to their advantage. Please read Mr. Cooper/XXXX XXXX motion to open judgment and extend the law date on XX/XX/XXXX. The court document stated that the bank wanted to reopen the judgment and extend the law date to pursue a modification review workout. They never followed through and requested any documents from us. 

We put our house XXXX XXXX XXXX XXXX up for sale, and we found a buyer and got an offer and contract on the house. We hired Attorney XXXX through the recommendation of our realtor, XXXX XXXX. The attorney worked hard on the file, sent every requested document to the bank through the equator. Please see the letter written by the bank on XX/XX/XXXX, claiming that they never received the paperwork. 

In hope that your office will take action to stop the short sale, and make the bank offer us a modification consideration. We thank your office in anticipation. Sincerely, XXXX & XXXX XXXX ;

Company response to consumer: Closed with explanation