Consumer complaint received 2020-05-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
I had a 24-month loan with XXXX that became 60 days past due on XX/XX/2019 ( confirmed accuracy based on email I have from rep in XX/XX/2019 ). This then left a total of 8 of 24 payments remaining with a reported balance of {$1000.00}. We can confirm this accuracy based on balance and reported payments by experian, which add up to the balance. 

The loan is now reported charged off in XXXX of 2019 with a number of 30, 60, 90 past due, missed/no payments, charged off remarks with no payment since XXXX. 

The email I have from the rep which I introduced prior was actually a more in-depth conversation we had via email on the options that were available to me since I was unemployed.. She advised of my soon approaching 90-day past due statement, and assisted me by processing claim for payment protection. In XXXX of 2019, I received a letter from XXXX XXXX payment protection confirming my claim was approved and payments were applied retroactive for XXXX, XXXX, & will continue thru to XXXX. ( Confirmed accuracy based on disbursement statements, as well as an email conversation with the XXXX Manager. ) In addition to the proof provided with the statements, I also have an email from the branch manager who that 6 protection payments were in fact made to this account, totaling {$800.00}. 

I have asked for this to be addressed and resolved according to FCRA numerous times, however the manager has what I believe to be, a personal bias and could potentially fall as a possible conflict of interest as he's business partners with my former employer and has closed off my accounts, not been very helpful, refusing to correct this issue without leveraging a debt from a completely irrelevant checking account in order to get my rightful correction to this account remark. As a result, Ive gotten nowhere it seems. 

The Manager told me over a weeks ago that this would be removed on my account. Then, days ago I was strong-armed and told that this inaccuracy would not be changed until I appear and pay off the checking account referred to above. Then, I was told that This account remark could NOT be changed, because the " XXXX  charged the account off and CANT change the remark, inaccurate or not, until i finish paying the loan. '' in full. Until that's paid, it has to remain a charge off. 

I was also told my balance is {$800.00}, when clearly it should be closer to 250-350 based on the above calculations. I have asked also for a copy of all statements and verification as to how they got to a much higher number than what clearly is shown and reported on paper, and I have yet to get a copy. At this point, this is destroying my credit score and has added 5 unnecessary derogatory remarks that are stopping me from obtaining much-needed financing options during COVID-19. Please Help! 

These remarks should not be any issue to remove. These are inaccurate. The Credit Union may have written it off as a loss but in fact there was NO LOSS if the account was receiving payments every 30 days, and Their loan officer is the one who started my payment protection process and was aware of it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation