Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Nelnet, Inc.
State: GA

Complaint narrative:
RE : Demand for Compensation for Violations of Federal Laws and Emotional Distress To Whom It May Concern : I am writing to formally demand compensation for the unauthorized disclosure of my personal information by the DEPT ED NELNET to third parties, specifically credit agencies, including all major credit reporting agencies. This breach of my privacy rights, compounded by violations of the Privacy Act of XXXX, the Family Educational Rights and Privacy Act ( FERPA ), and inaccuracies under 15 U.S.C. 1681 due to the different open dates reported for my accounts, has caused significant financial and emotional harm. Furthermore, the widespread dissemination of my personal information to credit agencies resulted in prolonged lack of creditworthiness and access to financial opportunities for several years. 

**Summary of Violations** The DEPT ED NELNET improperly shared my personal information, including my name, Social Security number, and sensitive educational and financial data, with credit agencies without my explicit authorization. This unauthorized disclosure has had severe and lasting consequences, including harm to my creditworthiness, financial stability, and emotional well-being. Additionally, the accounts reported have different open dates, which qualifies as inaccuracies under 15 U.S.C. 1681, further exacerbating the issue. 

**Legal Violations** 1. **Privacy Act of 1974 ( 5 U.S.C . 552a ) ** - **Unauthorized Disclosure ( 552a ( b ) ) ** : Prohibits federal agencies from disclosing personal information to third parties without explicit consent, except under certain exceptions. TheDEPT ED NELNET disclosure to credit agencies without my consent constitutes a clear violation.

- **Failure to Maintain Accuracy ( 552a ( e ) ( 5 ) ) ** : Agencies are required to maintain records that are accurate, relevant, and complete. Sharing inaccurate or incomplete data worsens the impact of the disclosure. 
- **Accountability Failure ( 552a ( c ) ) ** : The DEPT ED NELNET to document and maintain a record of the unauthorized disclosures, violating its obligations under the Privacy Act. 

2. **Family Educational Rights and Privacy Act ( FERPA ) ** - **Unauthorized Disclosure** : Sharing educational and financial information without my prior written consent violates FERPAs requirement to protect the confidentiality of student records.

- **Failure to Provide Notification** : FERPA mandates that students be notified of the disclosure of their education records, which the Department failed to do. 

3. **15 U.S.C. 68016805- Gramm-Leach-Bliley Act ( GLBA ) ** - The GLBA requires entities managing sensitive consumer financial information to implement safeguards to protect it. The DEPT ED NELNET violated this law by : - Failing to ensure the confidentiality and security of my personal data. 
- Allowing unauthorized access and dissemination of my personal data to multiple credit reporting agencies. 

4. **16 CFR Part 313 - Privacy of Consumer Financial Information** - The DEPT ED NELNET disclosure of my financial data to credit reporting agencies without proper safeguards or notification constitutes a violation of this regulation. 

5. **15 U.S.C. 1681 ( Fair Credit Reporting Act - FCRA ) ** - The DEPT ED NELNET also violated key provisions of the FCRA : - **

1681b : Permissible Purposes** : My personal information was shared with credit agencies without permissible purposes or my explicit authorization. - ** 1681e ( b ) : Duty to Maintain Maximum Accuracy** : The
DEPT ED NELNET failed to ensure that the information shared with credit agencies was accurate and complete, particularly with the different open dates reported for my accounts. 
- ** 1681i ( a ) ( 5 ) ( B ) : Re-insertion of Deleted Data** : Any improper re-reporting of previously deleted or disputed information further violates this provision. 

6. **15 U.S.C. 1692 ( Fair Debt Collection Practices Act - FDCPA ) ** - If the third-party recipients of my information included debt collectors, the following violations apply : - ** 1692c ( b ) ** : Prohibits communication with third parties about a consumers debt without prior consent. 
- ** 1692e** : Prohibits false, deceptive, or misleading representations, including the sharing of unverified or inaccurate information. 

**Impact of Widespread Dissemination** The DEPT ED NELNET unauthorized disclosure of my personal information to all major credit reporting agencies has caused significant harm, including : 1. **Credit Damage** : The improper sharing of my personal data and subsequent reporting of inaccuracies, including different open dates for my accounts, resulted in long-term damage to my credit score and creditworthiness, affecting my ability to obtain loans, credit cards, and other financial services for years. 
2. **Financial Instability** : I faced repeated denials of credit due to thenauthorized and inaccurate reporting of my personal information. XXXX. Emotional Distress : The ongoing struggle to dispute inaccuracies and recover from the harm caused by these disclosures has led to XXXX XXXX  sleeplessness, and mental anguish. GAAP Principles and Their Application The DEPT ED NELNET actions also fail to align with GAAP ( Generally Accepted Accounting Principles ), specifically : 1. Reliability : The Department failed to ensure the reliability of the data shared with third parties, compromising the integrity of my credit and financial records. 2. Verifiability : Information shared with credit agencies was not sufficiently verified or backed by appropriate evidence, leading to inaccuracies and harm. 3. Transparency : The lack of proper disclosure or notification processes regarding the sharing of my data violated the principle of transparency. Damages Claimed 1. Financial Harm : Time, resources, and expenses incurred in disputing unauthorized disclosures and addressing inaccurate credit reporting. 2. Emotional Distress XXXX XXXX  mental anguish, and stress caused by the violation of my privacy and the resulting financial difficulties. 3. Statutory Damages : Under the Privacy Act, FERPA, FCRA, and FDCPA, I am entitled to statutory damages for willful and negligent noncompliance.

Company response to consumer: Closed with explanation