Consumer complaint received 2023-12-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: OneMain Finance Corporation
State: FL

Complaint narrative:
as of today, on XX/XX/XXXX, marks the 5 time we have tried to work with One Main Financial to make a payment that we can afford do to some medical issues with having multiple medical and health problems. only to be denied once again today, they said they have the rights to do whatever necessary to make us pay what they say, or they will repo the vehicle. we even sent them a letter on why we didn't have paperwork on the rights to resend the title loan option. we have tried to make XXXX a week on said loan only to be told no multiple times as well. now there threating to send the account into a charge off and come take the vehicle. Due to not making the amount they say to pay when we call the number provided XXXX and XXXX it says that it this is an attempt to collect a debt by a debt collector. we need help asap on this matter. you have already investigated that we now face them and there was a lawsuit that was provided on your site for same issue. ACTION DETAILS Forum Administrative Proceeding Docket number XXXX Initial filing date XX/XX/XXXX Status Post Order/Post Judgment See status definitions.OneMain Financial Holdings, LLC ; OneMain Financial Group, LLC ; OneMain Financial ( HI ), Inc. ; OneMain Financial, Inc. ; OneMain Financial of Minnesota , Inc . 
On XXXX XXXX XXXX the Consumer Financial Protection Bureau ( Bureau ) issued an order against OneMain Financial Holdings, LLC ; OneMain Financial Group, LLC ; OneMain Financial ( HI ), Inc. ; OneMain Financial , Inc. ; and OneMain Financial of Minnesota , Inc. ( collectively referred to as OneMain ). OneMain is an XXXX personal loan installment lender with more than XXXX branches across 44 states. In connection with loan originations and renewals, OneMain markets, sells, and finances add-on products, including credit life insurance, credit disability insurance, and identity theft protection. For several years, OneMain misrepresented to tens of thousands of consumers who purchased and then subsequently canceled optional add-on products that they could cancel the products during what it called a full refund period and be returned to the financial position they would have been in had the product never been added to their loan. The Bureau found that OneMain engaged in deceptive acts or practices in violation of the Consumer Financial Protection Act of 2010 ( CFPA ) by misleading consumers into believing they must purchase add-on products to receive loans and that they could cancel the add-on products within a prescribed time period without cost. The Bureau also found that OneMain engaged in unfair acts or practices in violation of the CFPA by charging and failing to refund the full premium and interest that accrued on add-on products consumers did not agree to purchase and by charging and failing to refund interest that accrued on add-on product fees during a purported full-refund period. Finally, the Bureau found that OneMain violated the CFPA by abusively interfering with consumers ability to understand that add-on products were optional and that OneMain charged non-refundable interest during the purported full-refund period. The order requires OneMain to stop its unlawful activities, adjust its policies to make cancellation of add-on products easier, include interest in refunds after add-on product cancellations, pay at least {>= $1,000,000} in consumer redress, and pay a XXXX XXXX  civil money penalty. OneMain must also take measures to ensure future compliance.

Company response to consumer: Closed with explanation