Consumer complaint received 2024-01-22 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem extending the lease
Company: TOYOTA MOTOR CREDIT CORPORATION
State: OR

Complaint narrative:
At the end of XXXX my car lease was up and I was going to trade it in for a new lease to buy since there were no vents in the back seat and it made it really uncomfortable and unsafe for anyone back there during extreme weather. Because of the pandemic I was informed there was a car shortage and I needed to order asap. 

I tried multiple times until I was told that it was too late and I could not order a car in time for my next lease. Confused, I provided all of the details of the attempts I made to show I had tried and never been followed up with. In fact, I kept getting and responding to the same emails and texts. It was like groundhog day. 

Finally I was connected to someone who stepped up and got it worked out. I said the one thing I needed was a roof rack because I like to road trip and do outdoor adventures. I was told I would get that. 

Then as it came time for the car to be ready, I had gotten XXXX after being overseas and was recovering. I told that to the person I was working with yet the would not stop texting me asking when I would pick up the car. Feeling harassed I told them I needed 10 days and to leave me alone. I didn't get left alone. Finally, on my first day testing XXXX, I went to go get it. I had provided all necessary information and had been told the car would be ready and I would just need to sign a few quick things and go. I was not in the headspace or health to be negotiating or signing documents and I was not wanting to be there. I didn't have time to get a car wash since my car had been undriven for over a month and I just was overall rushed and overwhlemed but promised it would be quick.. But it took hours, and none of the paperwork was read. I was. also informed that the car didn't have a roof rack. If they had time to text me every day I was sick wouldn't they have had time to install the rack? But I was promised they could take the XXXX off of my old XXXX and put it on my new one so I let it slide. Only at the end, when I was getting ready to leave, after waiting for hours uncomfortable and still feeling sick, I was told that the roof rack couldn't be put on the car and the car itself was incompatible with a roof rack and they could not do anything about it. I was able to negotiate to get information for a place that could install it, and I was told they would cover it since it was quite literally the XXXX request I had for this car, and was promised it. That did not happen. 

Instead, XXXX XXXX XXXX made promises he thought were not possible and when proven they were possible he gaslit me and ran scared. I never got what was promised, and I ended up eating the cost of the few months I leased that model until I took it to another dealership to work things out. There they showed me how a roof rack could have been installed by XXXX, and worked it out for me quickly and with what I wanted. XXXX hours to end a months-long headache with XXXX. I ended up taking home a new car the same day since it had the roof rack already and a few upgrades between the XXXX model given to me by XXXX XXXX in XX/XX/XXXX and the XXXX model I received in XX/XX/XXXX. As XXXX of the employees said after hearing my story " There is a reason I drive past XXXX XXXX every day to come to work at this location. '' I have learned that it is common knowledge that XXXX XXXX is full of scam artists, and the more I've talked to my community the more I've learned others avoid them, and horror stories are aplenty. 

While I did file a XXXX complaint at the time, it went directly to XXXX who closed the account. I did not know about CFPB at the time. Frustrated that XXXX was able to get away with his scams, I moved on because he wasn't worth the energy. 

However, just this week I got a text message from XXXX XXXX asking me to come in to get the car that I traded in almost a year ago ( XX/XX/XXXX ) serviced. This is not the first time this has happened. I wrote back saying I didn't have the car just as I have before. It had been a while since the last alert, so why, after all of this time and headache do I continue to get messages about this car, that I had from XXXX to XX/XX/XXXX? 

I don't want to contact XXXX or XXXX XXXX ever again, I find him to be patronizing, misogynistic, and a con so communicating with him, or XXXX XXXX as a whole, is pointless. But I do need to make sure my name is removed, and if not too late would really love for someone to not only monitor the practices of XXXX XXXX and XXXX XXXX as a whole - and maybe even reimburse me for my losses as they had suggested solutions which they did not follow through on.

Company response to consumer: Closed with explanation