Consumer complaint received 2025-07-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Block, Inc.
State: FL

Complaint narrative:
On XXXX XX/XX/year> there was 3 transactions that was made through my Cash App account XXXX. XX/XX/year> amount {$10.00} Time at XXXX. XXXX. XX/XX/year> amount XXXX Time at XXXX XXXX  : XXXX. XX/XX/year> amount {$610.00}. XXXX time at XXXX XXXX. I immediately contacted Cash App through the customer service number on XX/XX/year> and filed a claim to dispute all 3 transactions. During the call I was told they would follow up via email through their cash app specialist team. I also, was told it was an unauthorized debit card link to my account and it would be unlinked and to lock my cash app card when using. 

On XX/XX/year> I received a email from XXXX Cash app support stating that We unlinked your debit card from Cash App to prevent any unauthorized payments further and Since were unable to reverse this payment, we need your banks help in locating these funds for you. Please provide the following to your banks branch manager or debit operations team. 

Deposit Amount : {$600.00} Date of Deposit : XX/XX/year> at XXXX XXXX XXXX  Name : XXXX XXXX XXXX Last 4 of debit card : XXXX Retrieval Reference Number : XXXX This amount is not correct and I never had a XXXX  XXXX XXXX  debit card. Also all 3 transactions went to this bank unauthorized that cash app didnt address. I also tried calling XXXX XXXX XXXX  to help me with this dispute and the told me they needed the full debit card number from cash app. 

I then contacted cash app back on XX/XX/year> to get additional information on this transaction in the amount {$600.00} which is not correct and the other 2 transactions that was made to this bank. But after speaking with cash app support representative I was told this claim was closed and I had to refile a new claim again at this time for all 3 transactions unauthorized made to XXXX XXXX XXXX. 

I continue to follow up with cashapp several times during this time and they continue to state this claim was being processed and someone would contact me via email through their cash app specialist team. 
On XXXX XXXX I received an email from XXXX XXXX My name is XXXX XXXX your Cash App Account Specialist. Thank you for providing that information. We compared the transaction you brought to our attention with your account history. Based on the information you provided, our investigation led us to determine that this transaction ( s ) was authorized by you or someone you authorized to use your credentials, and no error occurred. As a result, your claim has been denied and closed. 

This is false information I never authorized these transactions or authorized anyone to use or make a transaction to an bank Im not affiliated with and never have a debit card with XXXX XXXX XXXX. 

I have asked Cash App Specialist Team for more documentation and Information on the full transactions debit card number the name and full transaction retrieval number and other information to help me resolve this dispute claim and I have not received any response accept the claim is Closed and no other information can be provided at this time.

Company response to consumer: Closed with explanation