Consumer complaint received 2026-06-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: U.S. BANCORP
State: CA

Complaint narrative:
On XX/XX/year>, U.S. Bank closed my checking and savings accounts. A few days before the closure, I received a phone call from XXXX, a representative from the fraud department, regarding several XXXX transfers that had been deposited into my account. I explained that these funds were sent by my father, who is my financial sponsor, through a money exchange broker. The funds were intended for my tuition and living expenses in the United States. During the call, I was informed that these funds should have been sent by wire transfer rather than through XXXX. I explained that we had already instructed the broker to stop using XXXX, but several payments had been scheduled in advance and were already outside the brokers control. Despite this explanation, my accounts were closed a few days later. XXXX and XXXX informed me that the remaining balance in my accounts would be mailed to me by check. However, after waiting several weeks, I contacted XXXX and learned that the check had not yet been issued. I was then told that it could take up to an additional 40 days. Later, on XX/XX/year>, XXXX informed me that out of approximately {$20000.00} that had been in my accounts, only about {$11000.00} would be returned to me and that the remaining funds had allegedly been returned to the senders. I requested documentation identifying which transactions had been returned, the amounts involved, the dates of the returns, and the recipients of those returned funds. This information is necessary for me to reconcile my records and communicate with the broker and the original senders. XXXX and U.S. Bank refused to provide this information. As a result, I currently do not know exactly which funds were returned, when they were returned, to whom they were returned, or whether all of the funds were properly accounted for. The amounts provided to me do not clearly reconcile with the account balance that existed before the account closure. In addition, I received inconsistent and conflicting information from different U.S. Bank representatives and branch employees. On XX/XX/year>, XXXX directed me to the XXXX branch to obtain my {$11000.00} cashiers check after I requested to receive it in person rather than by mail. However, when I arrived, the branch manager informed me that no arrangements had been made regarding my visit and provided a different explanation regarding the status of my funds. I was told that the funds were being held in case there were any outstanding debts or obligations associated with the account. Later, XXXX, the branch manager at the XXXX XXXX branch, also informed me that the funds were being held. However, XXXX had previously stated that the remaining funds had already been returned to the senders. Therefore, I received conflicting information regarding whether the funds had been returned or were still being held by the bank. At the XXXX XXXX branch, I provided supporting documentation, including XXXX transaction records, proof of my fathers financial sponsorship, and tuition-related documents demonstrating the legitimate source and purpose of the funds. I also provided copies of the XXXX receipts by email to both XXXX and XXXX. Despite providing this documentation, I still have not received a clear explanation regarding why my accounts were closed, what happened to the funds that were removed from my accounts, or why I am being denied access to transaction information related to those funds. I am also concerned that my accounts appear to have been flagged for fraud despite the legitimate source of the funds and the supporting documentation I provided. I have never been presented with any evidence that fraud occurred. As an international dentist pursuing advanced professional training in the United States, I am concerned that this designation may negatively affect my ability to open bank accounts in the future and may harm my professional reputation. I respectfully request that U.S. Bank : XXXX. Provide a complete written explanation for the closure of my accounts. XXXX. Provide a detailed accounting of all funds removed from my accounts, including the amounts, dates, and destinations of any returned transactions. XXXX. Identify which specific transactions were returned and provide documentation supporting those returns. XXXX. Confirm the status and disposition of all funds that were held in my accounts at the time of closure. XXXX. Provide copies of any records or documentation supporting the banks actions. XXXX Review the conduct and communications of the representatives involved, as I received inconsistent information throughout this process. I have spent significant time attempting to resolve this matter and continue to face uncertainty regarding the location and disposition of my funds. I have attached the cashiers check that was ultimately provided to me, my final account statement, my tuition documentation, and copies of the XXXX receipts. My final statement does not identify the specific transactions that were allegedly returned, which is one of the primary reasons for this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation