Consumer complaint received 2025-05-08 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Google Compare Credit Cards Inc.
State: MN

Complaint narrative:
XXXXOn or around the end of XXXX  and right now its an on going process with Google. I was giving an warning about a data breach with XXXX XXXX and XXXX having a data breach at that time I was with I was giving a warning about a data breach with XXXX XXXX  and XXXX having a data breach at that time I was with XXXX XXXX XXXX  company. I first reached out to XXXX XXXX to inform them about their breach and was told that it was not true by two higher members of XXXX XXXX XXXX XXXX  and an XXXX. When I told XXXX XXXX she started to laugh right in my face telling me that I must be tripping out in other words because she asked me to hook all my equipment electronics to their new top notch advanced security system program that you can take on the go with you so after telling XXXX XXXX  that I have already tried to plug my things into their top notch security systems program and it had my phone acting crazy and my tv in my bedroom then she told me that I just need to give it a chance so I plugged it up into my phone XXXX XXXX fold XXXX back into their top notch system again to have my things go haywire again next I started calling XXXX XXXX to let her know that this system they had me to sign into messed up my phone or tv but no response after call so many times that Google informed me that someone had tried to get inside my account and change my password this is when I started to chat with Google and talking about XXXX and XXXX being compromised next thing you know that Google started at me by kept telling me to change my password at least XXXX  at that moment then soon I sign in with a new password not even XXXX  XXXX later Google would send me and email someone is requesting your data then I would have to sign in using my security which was my figure at the time that Google kept making my password crash including my figure print telling me that it was not me that Google started locking me out of my account for 24- 72 hrs or something a week or two I couldnt search the website or anything next Google started bothering me about the XXXX storage fee that I faithfully paid them on the XXXX  of every month. Now Google has started harassing me, blackmailing, threatening in confiscating everything that belongs to me by telling me that the card that they had been talking XXXX since XXXX XXXX was declining and I would tell them its not because I put money on that debt card just so Google can take the money off well this kept going for approximately four weeks now and it has got worse now Google asked me to well demanding me to put a credit card number up there to update my payment or to put a account in routing number to update my payment or theyre gonna take every picture every file everything of XXXX. I guess gigabyte that belongs to them and I kept saying you cant do that phone on my pictures evidently Google owned everything because I could not get on anything that I had tried to go take my XXXX credit debit digital card number off of Google pay and when I was trying to go there, Google will reroute me to the community to have talks with them at the community when I was trying to take that card off there cause I felt like Google was on some criminal activities and show enough Google try to take XXXX From XXXX. It was declined because XXXX noticed that I was not on the web and it had to be a process contact list purchase that they had to do so when I confronted Google about it Google and I have a email stating that XXXX declined it not the XXXX  but never admitted that they tried to take the XXXX the only thing how they admitted is because they kept saying XXXX decline and the only money that XXXX  decline was XXXX after this incident google continue to threaten me and also google one finally they locked up all my pictures everything they owe me they had it for my truck title for my passport for my birth certificate and so on and new picture start popping up all over the website when I was trying to search the web then Google just completely stop me from search it anywhere. I never felt so distraught that it broke me down that I called the police and I felt like the police was not concerned about my identity being stolen that was concerned about putting me in a nut house and take some type of sedative I told him I was not taking it. I never had my identity stolen. I never had money took it for me From app like Google and how can Google be this powerful that it controls my phone but I pay XXXX long story short its been going on until right now today that this is why I have a XXXX  that I barely know how to work. I have my android person because Google put viruses in my phone and from then it just seemed like I have became a target next year. You know XXXX start charging my credit card to put in prices on it that have not even begin to price then they became XXXX  XXXX who is affiliated with XXXX next XXXX and it just was a ongoing cycle. I was like I feel like Im being target I feel overwhelmed. I didnt know what to do. I was just hysterical. Google was still not letting me on nothing that belongs to Google. I could never search the web on Google it will send me to website. This was not protected when Google left my account open for XXXX XXXX XXXX XXXX  a weekend sometime two weeks google will leave my stuff unprotected so its all type of virus all type Of spam messages I was receiving and still is receiving from my email address, which XXXX I have had all type of viruses in my phone right now. My phone is at you fix it. You break it when you fix it something like that over on XXXX XXXX  in XXXX, Minnesota getting prepared after being taken advantage of by all these individuaXXXX XXXX  start taking advantage of me as well. Im thinking theyre gonna give me a different phone because I only had my phone no more than XXXX  months and been paying on it that they end up giving me a phone and then I traded in a phone that I already own my XXXX XXXX five flip which was a XXXX phone that I trade in for the XXXX XXXX XXXX XXXX Yesterday and day before yesterday on the sixth I got a email from Google for my old email address telling me again with the threatening messages that theyre gonna take my pictures and everything for me again and my files because it belongs to them go ahead also start deleting pictures of mine memories, especially the pictures of me screenshot in our conversation me and Google conversation for my evidence that proved to show what Google was doing to me Google it everything in mine is locked up right now its just like Im just a target. Everybody is trying to take advantage of me. I am a dog. Im XXXX XXXX XXXX I have XXXX I XXXX  from XXXX XXXX XXXX because I was molested as a child from the age of XXXX to XXXX and I was gang raped by family members and drove out of the window and then Ive been in very domestic abuse relationships. I feel like Im lost out here that no one cares about the situation because I dont have what money in the color of my skin and Im just what for nobody a XXXX XXXX  that no one could care less about but right is right wrong is wrong to be honest. I have tried my best to reach out to everyone that has something to do with Google so I can get my life back when I say Google stole all my identity. You see all my pictures they have me my birthday birth certificate everything that was in my pictures. I took pictures because thats how I remember passwords knowing that I had appointments and etc., and I just took screenshots of everything just in case I lost anything at least I have it in my phone but now you cant even be safe with your phone now I have an XXXX  that I have no knowledge of and being taking advantage about XXXX with XXXX  phones for XXXX a month that is this way out of my category. I couldnt even afford nothing like this that is gonna take. A whole lot and I dont have a whole lot to try to pay my phone bill. Its just crazy how this world is how people is taking advantage of other innocent people and then turn around and tell a lie. Its just crazy. I just want my identity back. I want all my pictures from Google. I should have to go anybody website or look on the search the web and see meet up there XXXXXXXX thats embarrassing. I am XXXX XXXX XXXX. I should never have to go through that. No one should have to go through that Google should never be able to have this much power over my phone that I paid XXXX a month never got credit for the time that I did not have service. I just feel like Im just a target and I need someone to really do justice for me and speak up for me this is not fair. This is not justifiable. This is not OK that everyone get to put their hands inside of the cookie jar and take vantage like of me like I am not human like I dont feel pain sadness all I wanna do is be at peace and be a joy what I am asking your help for is to please please get my identity back from Google. Please take all my pictures from Google. Im hoping that the shop that has my pictures could take them pictures from Google because Google was telling me to unlock something yesterday so they can finish getting the rest of my picture out of my device I have until XXXX XXXX to give them XXXX They act like I owe them XXXX  and XXXX  I dont owe Google nothing for XXXX XXXX and Im not putting up another debit card or another. Nothing for Google. Im not gonna be pushed in black male and black ball by Google in order for me to dance by the music and I still couldnt get on the website I couldnt get on Google website all my stuff was unprotected. I have proof that I can get. I have proof I believe I have a few in this phone, but I dont wanna transfer nothing in this phone so Google can get my information. I am very terrified and I shouldnt be terrified of a company. I reached out to Google legal team That supposed to be a part of the XXXX. and those people could kill us as well. They keep telling me to file a claim and I really wanna file a claim against Google because the way Google destroyed me help me being a target for everyone is very overwhelming to my health. I have health issues on my own I really have been very ill since all this thing going on my XXXX  not being able to sleep being a few days being afraid so I will very much appreciated. If you all can help me please thank you so much. Oh one more thing my old phone number used to be case they want it. Its still the same number is. XXXX this is what Google has my email and that phone number XXXX I can also remember that I almost lost my XXXX XXXX XXXX XXXX XXXX because they was emailing me and couldnt get in touch with me and I had no help trying to let everybody that I could not get on any website that finally my doctor called and wanted to know am I OK not got to explain it and she was upset because I told her this already and she said no one has helped you yet. No, no one ever helped me know they have not helped me here in XXXX, Minnesota. I even broke the XXXX. I was trying. I also wrote the XXXXXXXX and XXXX and nothing it has now been over XXXX  months since all this has been going on that even XXXX I pay my bill XXXX XXXX of XXXX and on XXXX XXXX XXXX cut off my cable. I didnt know XXXX  are dying. They said they cut it off because they didnt like how I talk to them and then try to lie and say I threaten them with a gun if I ever threatened anyone with a gun I would be XXXX XXXX. I dont even own a gun. Thats just something people do when they wanna get out of something before a corporation like them to go and lie on and a person like me and try to get me arrested when the deputy came by my house and told me what XXXX had told them and he said he read the message in the message didnt have nothing threatening in it. All you say it was if anybody tried to come in my house I have the right to protect myself. Thats what hes saying and thats what I said I was terrified. I was afraid I didnt know what I was up against. I didnt understand none of this and I still dont want to say none of this why no one is helping no why no one is really being there for the small people I know I dont have XXXX XXXX XXXX, but I am still a human being a citizen theyre supposed to be protected as well. Thank you for your time.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation