Consumer complaint received 2024-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: REGIONS FINANCIAL CORPORATION
State: AL

Complaint narrative:
my attorney XXXX XXXX represented me in a case against XXXXXXXX XXXX XXXX. the case was settled and i was issued a check. XXXX attempted to deliver the check but was not successful because it was sent to my mothers address instead of my current address and no one was there to sign for it. after several attempts i was contacted to pick up the package ( check ) from the warehouse. i took the check to Regions bank and opened an account and i was told it had to be placed on hold for 5 days. After those 5 days, i went into the branch andwas told it would be an additional 10 days. a couple days after that i received another check for the same amount as the first check because the first check went to a previous address and could not be signed for which is why they issued another check ( i didnt know the first check i took to regions had been canceled and a new check was in route ) and i took it to regions bank to let them know what happened. the teller i spoke with was very rude, she questioned me like i was under investigation and told me she suspected fraud and that i was not able to get the money so i left. i waited a couple days and went back again and spoke to XXXX XXXX and she told me that the fraud department had the check.i immediately called my lawyer and he spoke to her ( XXXX ) and told her that he did not understand why they should be giving me problems because the check was good and that the funds had been released from XXXX XXXX and was now in Regions bank possesion. she then told him she needed a letter on letterhead from XXXX XXXX stating the check was mine and the check was good for cashing. on XXXX i contacted XXXX XXXX and a rep told me to give their contact information to regions bank and have them send over the information they were requesting and they would respond with the information needed. i immediately called and spoke to XXXX XXXX and she said she would send the information before the day was out. On XXXX i called XXXXXXXX XXXX  to confirm Regions ( XXXX XXXX sent the information in and they said it had not been received. i then went to regions bank to speak with XXXX XXXX and was not allowed to speak with her, instead she she sent another bank teller to tell me that she had not done it and she would do it when she had time. i then asked to speak to someone in the fraud department and was not allowed to speak to them so i left.im exhausted and disgusted with the whole process and feel they are giving me the run around. i have done everything they asked of me and still not able to get my money released nor will region bank give the check back so i can cash it somewhere else. i am in desperate need of somewhere to XXXX and XXXX XXXX XXXX XXXX and have been XXXX XXXX XXXX over a year due to a XXXX XXXX XXXX which is why XXXX XXXX  compensation issued the check in the first place.This has been an ongoing situation since XX/XX/year> and it is now XX/XX/year>. If my funds arent released after this attempt, i will be forced to seek legal representation and seek damages from Regions Bank, simply because this is not fraud and the way they are treating me. Please help!!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief