Consumer complaint received 2025-07-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: VW Credit
State: NY

Complaint narrative:
Consumer Complaint to the CFPB Against : Audi Financial Services VW Credit , Inc. 
Date : XX/XX/year> Account/Loan # : XXXX I am submitting this complaint to formally dispute inaccurate and damaging credit reporting by Audi Financial Services XXXX XXXX well as their repeated failure to properly process payments, despite my full and timely compliance as a borrower. 

Their actions have caused serious harm to my credit profile and are jeopardizing my ability to secure a mortgage. I request urgent CFPB intervention. I was supposed to close on my house this summer but this will have to postponed now. 

Issue : Repeated Payment Processing Failures and False Reporting I have made all monthly payments on time, yet XXXX XXXX continues to report false delinquencies, citing failed payments from my XXXX XXXX XXXXt ( ending in XXXX ). These claims are baseless and demonstrably false : XXXX XXXX Bank account remains open and well-funded with a consistent balance over {$30000.00}. A payment was made to XXXX XXXX of {$3300.00} on XX/XX/year>. Another payment was made of {$3300.00} on XX/XX/year> from XXXX account XXXX. Additional payments were made over the phone and I assured the representative that my account is open, when I see the pending transactions out of my Citizens account I was under the assumption that my account was in good standing. I am currently unable to even make additional payments online, I have to speak to a representative and that is not always certain that I am able to get XXXX on the phone. I spoke with a representative who assured me I would not get a XXXX  marking which was not a fact. He scheduled an additional payment for that following XXXX that was never completed. 

XXXX XXXX has handled my account extremely poorly. I lost over XXXX pts for this oversight and will likely not be able to close on my new home. I pay ALL my bills. I have included a bank statement from account XXXX where those additional payments were deducted. I need help with this I shouldnt have to change my entire banking structure for XXXX car loan I have XXXX and NO payments are ever late even for vehicles that are twice the price of this XXXX!! I am truly even regretting getting this car now. 

I have submitted payments totaling over {$7000.00} from this account, which have not been properly processed or applied by XXXX XXXX and are still pending debits that have not been released or returned to me. I had no clue these payments were not applied as it is pending out of my bank account XXXX. 

These funds are currently tied up due to XXXX XXXX repeated technical or administrative failures, not because of any deficiency on my part. 

To avoid further disruption, I transferred funds from my business account to my XXXX XXXX XXXX account ( ending in XXXX ) and submitted XXXX backup payments of {$1700.00} each. These were successful and further demonstrate my effort to ensure my account remains current. A payment of {$1700.00} was made from XXXX XXXX Checking Account on XX/XX/year> and on XX/XX/year>. I am also planning on making an ADDITIONAL payment XX/XX/year>. Even with this XX/XX/year> payment was reported late to all credit bureaus. 

Despite this, XXXX XXXX continues to report late payments to the credit bureaus. These reports are factually incorrect and in direct violation of the Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX, which requires furnishers of credit data to ensure all information is accurate, complete, and verifiable. 

Impact : Credit Damage and Mortgage XXXX The false late payment reports have caused a drop in my XXXX XXXX of over XXXX points, and I am now facing potential denial or delays in the approval of my home mortgage application. This constitutes financial harm and actual damages under the FCRA. 

Additional Dispute : XXXX XXXX I also dispute the original loan amount. The vehicle was advertised for approximately {$73000.00}, had prior mileage, and yet the final loan amount was in excess of {$93000.00}. This vehicle has also given me a lot of issues with the computer system, and other factors etc. This discrepancy XXXX indicate misrepresentation or failure to disclose material terms, and I ask that the CFPB investigate for possible violations of the Truth in Lending Act ( TILA ), XXXX XXXX. XXXX et seq.

Company response to consumer: Closed with explanation