Consumer complaint received 2026-03-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: Westlake Services, LLC
State: TX

Complaint narrative:
On XX/XX/XXXX I, XXXX XXXX traded in my XXXX XXXX XXXX XXXX : XXXX That was still financed through West Lake Financial, the XXXX pay off amount was {$32000.00}. Traded in for a XXXX XXXXXXXX XXXX XXXX XXXX XXXX. Since XXXX XXXX XXXX took possession of the vehicle on XX/XX/XXXX they did NOT pay off the vehicle to West Lake Financial even sold the XXXX to another buyer during that time. Drivers Direct explained that they have 45 days to mail pay off payment to West Lake Financial during that time period we waited and explained to West Lake that XXXX XXXX had possession of he vehicle and that they should be sending payment for the payoff of the trade. During that time I was no longer able to speak with XXXX XXXX the owner of XXXX XXXX, XXXX. He was either never available to speak or not present in the office. XX/XX/XXXX I did send in a dealer complaint to the Texas XXXX since my new plates for the XXXX were not being provided, nor was my XXXX being paid off. My temporary tag was about to expire. XX/XX/XXXX I went knocking on XXXX XXXX XXXX door to which the co-owner XXXX opened the door stating to my wife XXXX XXXX that she did not appreciate that XXXX was knocking on the door. XXXX kept stating that she would have the XXXX XXXX XXXX give us a call. XXXX Requested for a tracking number for the Pay off payment sent XXXX XXXX. XX/XX/XXXX We received an email from XXXX XXXX, XXXX XXXX XXXX XXXX Texas XXXX XXXX XXXX XXXX XXXX. The case number is XXXX. Which XXXX XXXX requested that we send in all information about the dealership. So, we sent in the following contract from the trade in and purchase from the dealership. Tue, XXXX XXXX, XXXX, XXXX we sent in a follow up email to XXXX XXXX XXXX which we had no response. We left several voicemails no response. XX/XX/XXXX Detective XXXX, XXXX ( XXXX ) case report XXXX give XXXX XXXX a call regarding driver direct about the fraud and theft suet against XXXX XXXX owner of XXXX XXXX XXXXXXXX. He requested a copy of the same contract paperwork of our trade in and purchase for both vehicles to which XXXX XXXX handed in person XX/XX/XXXX, Since then we have not received any update. XX/XX/XXXX I had to purchase a 30 day temporary tag on my own due to dealership being closed down. XX/XX/XXXX we had to take our XXXX XXXX to XXXX to do a State Inspection with XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX at XXXX XXXX XXXX, XXXX, Texas XXXX to run the VIN number on the XXXX to make sure it was not stolen for our finance bank XXXX XXXX to open a surety bond to be able to collect title of the vehicle so I can get permanent license plates. We followed the tracking number that just kept showing that the tracking label was created but no item was shipped. Fri, XX/XX/XXXX, XXXX we spoke with a manager with West Lake financial we explained the situation and we emailed over the paperwork per their request to XXXX Account Number XXXX. Which we emailed again on Fri, XX/XX/XXXX, XXXX and XXXX, XX/XX/XXXX, XXXX and we get no response. to which we are now here

Company response to consumer: Closed with explanation