Consumer complaint received 2025-08-16 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TekCollect Inc.
State: NY

Complaint narrative:
Hello, In late XXXX, I agreed to a payment plan for dental XXXX  from a by-mail company ( " XXXX XXXX XXXX XXXX XXXXXXXX '' ). This company took XXXX XXXX XXXX XXXX and told me that they would make XXXX  XXXX  ( like knock-off brand XXXX  ) to XXXX XXXX XXXX  They told me that, if the XXXX  did not fit or did not work out for any reason, I could return them within a certain window ( I believe this was 30 days but do not perfectly recall ) for a refund. After paying the initial {$250.00} to XXXX, I received the XXXX in the mail and they did not fit properly over my XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   ). They were unusable from a medical perspective. I decided that I wanted to return them and seek alternative care from a qualified in-person XXXX  ; however, almost immediately after the faulty XXXX  were shipped to me, I learned that XXXX had filed for bankruptcy. As a result, I still have the box of faulty XXXX, and I have never received my {$250.00} back. 

To add insult to injury, XXXX and their financial partner (? ), XXXX XXXX XXXX, continued to insist that I needed to complete monthly payments ( of around {$90.00} ) for my " XXXX XXXX XXXX XXXX' Now, not only did I not have XXXX  that even fit over my teeth, I had no access to the XXXX XXXX who was supposed to be reviewing my progress -- and any company that makes these XXXX  ( even shady online ones like XXXX ) will tell you that it's impossible ( or at least, highly inadvisable ) to use the XXXX  without a doctor 's supervision. The reason for this is that the doctor needs to evaluate the XXXXXXXX XXXX  the teeth at particular points during the treatment plan and have the XXXX  subsequently refitted if things are not going to plan. Of course, I didn't even have the option of trying to complete the treatment plan without a doctor -- because I was given a set of XXXX  that didn't fit over my teeth to begin with. 

So, in summary, I am a XXXX old adult who still has very XXXX XXXX and will eventually need XXXX of some kind. I fell victim to this online XXXX XXXX  scam. The company filed bankruptcy and never even gave me the promised product. For this reason, I refused to give them another cent besides the {$250.00} they'd already cheated me out of. I'm a XXXX XXXX. I'm not made of money. Moreover, XXXX sold me the XXXX XXXX XXXX * with the understanding that they were already in the process of filing for bankruptcy, meaning that they had no intention of fulfilling their side of the contract we signed. * How messed up is that??! 

I don't have XXXX XXXX  to give this debt collector ( TekCollect ) who's sending me notices through the mail on XXXX 's behalf, and I shouldn't have to. The company shouldn't have tried to scam people into buying a fraudulent and useless product days AFTER they filed for bankruptcy. I maintain a reputation for being a somewhat vitriolic person, and so I won't have any qualms about countersuing these people if they come after me. 

Please inform TekCollect that I am disputing the debt as fraudulent for the reasons outlined above. Thank you.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation