Consumer complaint received 2025-06-17 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Can't close your account
Company: ALLY FINANCIAL INC.
State: AZ

Complaint narrative:
I am going to continue to file complaints until I get my IRA statments from both accounts. What in the XXXX is wrong with you people??????? How do you sleep at night knowing you are wasting taxpayer funds by NOT doing your jobs??????? 
Are you in bed with Ally??????? 
Prior complaints : I couldn't close and transfer my IRA accounts to another bank bc Ally would not honor the transfer forms. I had to close out my IRA accounts bc your agency would not require Allly to transfer my IRA accountsa. NOW Ally willl not provide me with IRA statements for both my IRA accounts from XXXX to close in XX/XX/XXXX. Below is my prior Complaint which your agency did nothing to resolve. I hope XXXX closes your agency bc it is a waste of taxpayer funds. I am sending a copy of these emails to my Reps in Congress. Get off your rear end and do something to get me my statements!!!!!!! Because your agency is a worthless paper shuffler I had to close my IRA accounts and have the money sent directly to me. Then I had to send the IRA checks to the other bank. This caused a taxable event for me and I will have to go after Ally Bank for that. In addition I still do not have Bank statements for both IRA accounts for XXXX thru XX/XX/XXXX. I will keep filing these complaints until you do your job and force Ally to comply. Below is the history of my Complaints against Ally on these issues. Ally is not providing me my XXXX, XXXX and XXXX monthly statements!!!!! Also Ally has still not transferred my IRA accounts to XXXXXXXX XXXX.. Are you just paper shufflers???? Why are we paying taxes for a dept. thats does nothing????? If you are not going to do anything about this just tell me flat out and I will make it my life 's work to abolish your dept. Below is my previous Complaint which you did not resolve!!!! Here we go again. Until you do something about closing and transferring my account I will keep filing complaints ... Fine Ally that will get their attention.... Still no closing my account and transferring the funds to XXXXXXXX XXXX.. This is the Complaint I filed again in XX/XX/XXXX. NO statements were mailed to me bc I can not access my statements on line bc of Ally 's system. You closed my Complaint BEFORE I received a statement on a closed account and I still have not received a statement on my IRA account which has over {$500000.00} in it. What is wrong with this government agency?????? Do you do anything to protect consumers????? Hit ally with a XXXX XXXX dollar fine and then maybe they will respond. Ally is laughing at you. In addition I want my IRA account transferred to XXXXXXXX XXXX. which have provided written authority to Ally on THEIR forms over year ago!!!!! Is your agency just paper shufflers????? Here is my last Complaint text : I have attempted to close my IRA accounts with Ally Bank for a year and half. filled out all their forms, faxed it, emailed it, even sent the forms to XXXX XXXX and XXXX  who I want to transfer my IRA accounts to AND ALLY WILL NOT RESPOND TO XXXX. Since your dept is close to worthless and merely paper shufflers I am sending this complaint to you so you can snuggle it and NOT resolve the issues. In addition I requested that my IRA statements be sent to me as Ally will not allow me to view my statements on line. I requested my IRA statements be sent to me and my back statements for the last 2 years ( at not cost ) and Ally agreed to do it. I requested my statements on XXXX, XXXX and XXXX. I still have NO BANK statements of my IRA accounts. I need those statements so my attorney can file suit against Ally Bank. Based on your past no action I don't expect you will fine Ally Bank or resolve this but I want a Complaint on record

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation