Consumer complaint received 2026-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am submitting this complaint regarding Wells Fargo Bank, N.A.s failure to properly investigate and resolve multiple unauthorized XXXX transfers, unauthorized electronic fund transfers, and an unauthorized cash withdrawal that I previously reported as fraud. This complaint concerns Wells Fargos handling of unauthorized transactions on my consumer account, including repeated XXXX transfers to recipients I did not authorize, as well as other disputed transactions and a cash withdrawal. The disputed transactions include, but are not limited to : * XX/XX/XXXX Purchased Feid {$360.00} * XX/XX/XXXX Purchased XXXX {$170.00} * XX/XX/XXXX XXXX to Send {$500.00} * XX/XX/XXXX XXXX to XXXX {$350.00} * XX/XX/XXXX XXXX {$130.00} * XX/XX/XXXX XXXX to XXXX XXXX {$800.00} * XX/XX/XXXX XXXX to XXXX XXXX {$280.00} * XX/XX/XXXX XXXX to XXXX XXXX amount to be confirmed * XX/XX/XXXX XXXX to XXXX XXXX {$800.00} * XX/XX/XXXX XXXX to XXXX XXXX de XXXX {$1300.00} * XX/XX/XXXX XXXX to XXXX {$300.00} * XX/XX/XXXX XXXX to XXXX XXXX de XXXX {$1500.00} * XX/XX/XXXX XXXX to XXXX XXXX {$970.00} * XX/XX/XXXX XXXX to XXXX {$800.00} * XX/XX/XXXX XXXX to XXXX XXXX {$940.00} * XX/XX/XXXX XXXX to XXXX {$800.00} * XX/XX/XXXX Zelle to XXXX {$1200.00} * XX/XX/XXXX Cash Withdrawal {$3300.00} * XX/XX/XXXX Zelle to XXXX {$1100.00} These transactions total at least {$15000.00}, not including the XX/XX/XXXX XXXX transfer to XXXX XXXX because the exact amount must be confirmed from Wells Fargos records. I reported these transactions to Wells Fargo as unauthorized. However, Wells Fargo failed to provide a meaningful explanation showing that it conducted a reasonable investigation under the Electronic Fund Transfer Act and Regulation E. My concern is not limited to the fact that Wells Fargo denied or failed to resolve these claims. My concern is that Wells Fargo did not explain what investigation was actually performed. For these XXXX transactions and the cash withdrawal, Wells Fargo has not provided a meaningful written explanation addressing : * what authentication records were reviewed ; * whether device, IP address, session, or login data was reviewed ; * whether the XXXX recipient history was analyzed ; * whether transaction velocity, recipient risk, and transaction pattern changes were reviewed ; * whether Wells Fargo reviewed whether these recipients were previously known or previously used ; * whether any fraud-risk alerts or security triggers existed; * whether the cash withdrawal was supported by ATM footage, card-present data, PIN verification logs, location data, or other evidence; * how Wells Fargo determined that I authorized these transactions; * and why Wells Fargo failed to reimburse the unauthorized transfers after I reported them. Wells Fargos handling of these claims appears consistent with broader public concerns regarding XXXX fraud and bank handling of consumer fraud reports. The Consumer Financial Protection Bureau has publicly identified XXXX fraud and the handling of XXXXrelated consumer complaints by major banks, including Wells Fargo , as a serious consumer protection issue. In XX/XX/XXXX, the CFPB filed an enforcement action against Early Warning Services, XXXX XXXX XXXX XXXX XXXX XXXX, and Wells Fargo alleging failures related to safeguarding the XXXX network and handling fraud-related consumer losses. Although Wells Fargo may claim that XXXX transactions are authorized because they were completed through the account, that does not end the analysis under Regulation E. The relevant question is whether I authorized the transfers. If my account access, credentials, device, authentication method, or payment functionality was compromised or used without my permission, Wells Fargo was required to conduct a reasonable investigation and make a proper determination based on evidence. A bank can not satisfy its investigation obligations by relying on generic conclusions or by simply stating that the transfers were completed through XXXX. Wells Fargo must be able to explain what evidence it reviewed and how it determined that each disputed transfer was authorized. The same applies to the disputed cash withdrawal. If Wells Fargo denied the claim based on card/PIN usage, Wells Fargo should explain what supporting evidence it reviewed, including ATM location, timestamps, surveillance availability, card authentication method, PIN verification, and whether any suspicious account activity occurred before or after the withdrawal. I am requesting that Wells Fargo reopen and conduct a full review of these unauthorized transactions, including the XXXX transfers and cash withdrawal. I also request that Wells Fargo provide a written explanation identifying the specific investigative steps taken for each transaction and the evidence relied upon to deny or resolve the claims. If Wells Fargo can not demonstrate that each transaction was properly authorized by me, I request reimbursement of the disputed funds, reversal of any related fees or charges, and correction of any related account records.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief