Consumer complaint received 2025-05-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
I noticed this unknown charges on my Chase personal credit card but it showed pending. So I filed dispute on my account on the website, then I called Chase, they said, since it was pending charges, nothing can be done until it actually goes through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX complaint filed-Chase confirmed letter was received, they stated that some charges were matching IP address XXXX XXXX up- no action on Chase-stated still working on it, also emailed XXXX letter to fraud.recovery for proof that Chase requested XXXX XXXX up-Chase still working on it and someone will call me XXXX XXXX a call from Chase saying they found transactions linked to device, so I requested all written documents/ all proof. 
XXXX XXXX Received proof for XXXX XXXX XXXX XXXX XXXX but none for XXXX XXXX XXXX  So I called to request additional proof, Chase XXXX they will reopen the case XXXX XXXX Follow up on the proof, and Chase stated XXXX was just sent and should receive in XXXX business days- Reopen the appeal and senior rep is suppose to call me XXXX XXXX Havent received any calls from Chase, I submitted letter through XXXX to fraud recovery department to email XXXX, and sent physical letter to Chase XXXX XXXX XXXX XXXX requesting XXXX XXXX XXXX XXXX manner, and do to my rights under Fair Credit Billing Act that I can request physical documents of all charges. 
XXXX XXXX Received Chase evidence but they sent the same evidence as before with XXXX XXXX XXXX and XXXX XXXX. No evidence for XXXX or XXXX, so I called Chase again and representative said they will reopen case, and have a case manager give me a call back in 3 business days. 
XXXX XXXX Never received a call back from Chase XXXX so called again and representative stated they reopen the case, and escalating to XXXX  manager and asked me when is the best time to call me I gave him time and dates within 4 business days, still havent received any calls. 
XXXX XXXX still havent received return calls from Chase XXXX so submitted a message on Chase website through log in, only got automative response back XXXX XXXX Called disputes department, and representative told me the same exact things, asked me XXXX same questions that I have answered every other time I call, I requested to speak to higher management because I voiced my frustration of not getting anywhere. She said it is a whole different department, she will reopen case, and will have to escalate this again and she said she notes all of my notes so everyone should be on the same page when they call me. She asked for best time and date for call. I told her XX/XX/XXXX at XXXX Paciific time. It is now XXXX and still havent received a call. 

As of XX/XX/XXXX at XXXX, I have not received any calls back, I am still missing proof of XXXX transaction of {$10000.00} and XXXX XXXX of {$280.00}. This has been going on for months, I can't get an answer, the charges are still shown on my account and I do not want to pay for interest on these charges and by Fair Credit Billing Act law after 60 days of no proof, they would have take to take these charges off.

Company response to consumer: Closed with explanation