Consumer complaint received 2026-02-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Exeter Finance, LLC.
State: GA

Complaint narrative:
RETALIATORY VEHICLE REPOSSESSION DURING ACTIVE CFPB INVESTIGATION ACCOUNT INFORMATION : Account XXXX XXXX Vehicle : XXXX XXXX XXXX, XXXX XXXX Original Amount Financed : {$24000.00} XXXXXXXX XXXX XXXX XXXX Monthly Payment : {$560.00} XXXX XXXX PREVIOUS COMPLAINT : I filed CFPB Complaint # XXXX on XX/XX/XXXX, regarding predatory servicing practices by Exeter Finance , including : - Principal balance frozen at {$24000.00} since XX/XX/XXXX despite continuous payments- More than 10 loan extensions without clear disclosure of total cost impact - Failure to provide complete payment application history and amortization schedules- Harassing collection calls ( 3-4 per day ) despite written request for written-only communication I also filed a Georgia Attorney General Consumer Protection Division complaint on XX/XX/XXXX. 

RETALIATORY REPOSSESSION : On XX/XX/XXXX, Exeter Finance repossessed my vehicle under circumstances that constitute clear retaliation for filing regulatory complaints : TIMING OF REPOSSESSION : - 29 days after CFPB complaint filed ( XX/XX/XXXX ) - 12 days after Exeter submitted their own response to CFPB ( XX/XX/XXXX XXXX XXXX XXXX days after XXXX XXXX complaint filed ( XX/XX/XXXX ) - 53 days after Exeter acknowledged my written dispute ( XX/XX/XXXX ) This timing demonstrates retaliatory intent in violation of 12 U.S.C. 5536 ( a ) ( 3 ), which prohibits retaliation against consumers who file complaints with the CFPB. 

ACCOUNT FREEZE REQUEST IGNORED : My formal dispute letter dated XX/XX/XXXX ( acknowledged by Exeter 's Office of the President on XX/XX/XXXX ) explicitly requested a temporary account freeze including suspension of : - Late fees - Collection activity - Negative credit reporting - Repossession or acceleration activity Exeter acknowledged this request but repossessed the vehicle anyway, 53 days later, during active federal and state regulatory investigations. 

NO RESOLUTION OFFERED BEFORE REPOSSESSION : Although Exeter submitted a response to my first CFPB complaint on XX/XX/XXXX, they : - Offered no resolution, reinstatement, or settlement - Did not correct disputed credit reporting - Did not provide complete servicing audit as requested - Did not offer any accommodation or corrective action - Proceeded with repossession just 12 days later with no prior warning ONGOING FCRA VIOLATION : Exeter continues to report my account negatively without marking it as " disputed '' despite : - Written dispute dated XX/XX/XXXX ( acknowledged XX/XX/XXXX ) - Certified mail dispute delivered XX/XX/XXXX - Active CFPB complaint since XX/XX/XXXX - Active Georgia XXXX complaint since XX/XX/XXXX This violates FCRA 623 ( a ) ( 3 ) and causes ongoing credit damage during an unresolved dispute.

SEVERE FINANCIAL HARM : The repossession has caused substantial and ongoing financial harm : TRANSPORTATION IMPACT : - I work from home but share one vehicle with my spouse - My spouse requires our shared vehicle daily for his work commute - The repossession eliminated my independent transportation entirely- I am now stranded at home without vehicle access during spouse 's work hours- Forced to rent vehicles at unsustainable cost just to maintain basic mobility DOCUMENTED COSTS ( as of XX/XX/XXXX ) : - Lyft transportation from repossession location : {$60.00} - Turo rental vehicles : {$780.00} - Total incurred : {$840.00} - Ongoing daily rental costs : approximately XXXX XXXX XXXX  Projected costs through Georgia redemption XXXX ( XX/XX/XXXX ) : $ XXXX ADDITIONAL HARM : - Risk of lost income if unable to handle work-related errands ( XXXX XXXX, banking, supplies ) - Severe financial strain on household budget from rental costs - Inability to respond to emergencies or handle basic needs independently - Marital stress due to forced single-vehicle dependency - Credit continues to be damaged during unresolved dispute UNVERIFIED BALANCE : Account statements show principal balance frozen at {$24000.00} since XX/XX/XXXX despite years of continuous payments. This indicates : - Improper payment application - Servicing irregularities - Failure to amortize in normal manner - Balance remains unexplained and unverified despite multiple requests for accounting EMERGENCY DEMAND LETTER SENT : On XX/XX/XXXX, I sent Exeter Finance an emergency demand letter via email requesting : - Immediate vehicle return pending dispute resolution - Suspension of all collection activity including vehicle sale - Complete accounting of payments, extensions, and interest application - Written settlement proposal - XXXX response deadline ( by XX/XX/XXXX, XXXX PM EST ) I informed Exeter that if no satisfactory written response is received by the deadline, I will immediately file binding arbitration with the XXXX XXXX XXXX pursuant to the arbitration clause in my loan agreement. 

LEGAL VIOLATIONS : XXXX. RETALIATORY ACTION - 12 U.S.C. 5536 ( a ) ( 3 ) Consumer Financial Protection Act prohibits retaliation against consumers who file CFPB complaints. The repossession occurred while my CFPB complaint was active, just 12 days after Exeter engaged with the CFPB, demonstrating retaliatory timing.

2. FCRA 623 ( a ) ( 3 ) VIOLATION Exeter continues reporting negative information without marking account as " disputed '' despite written disputes since XX/XX/XXXX and active regulatory complaints. 

XXXX. FAILURE TO PROVIDE REQUIRED ACCOUNTING Despite multiple requests, Exeter has not provided complete payment application history, extension documentation, or amortization schedules. 

XXXX. VIOLATION OF ACCOUNT FREEZE REQUEST Exeter acknowledged my account freeze request on XX/XX/XXXX but repossessed anyway during active dispute and regulatory investigations. 

RELIEF REQUESTED : XXXX. EMERGENCY INVESTIGATION of retaliatory repossession under 12 U.S.C. 5536 ( a ) ( 3 ) XXXX. IMMEDIATE INTERVENTION to secure vehicle return before it is sold XXXX. SUSPENSION of vehicle sale pending resolution of dispute and investigation XXXX. INVESTIGATION of ongoing FCRA 623 ( a ) ( 3 ) violation 5. COMPLETE SERVICING AUDIT as originally requested XXXX. CORRECTION of all credit reporting XXXX. ESCALATION to CFPB enforcement division for emergency review XXXX. REIMBURSEMENT of rental vehicle costs and other damages TIME-SENSITIVE NATURE : - XXXX  redemption period expires approximately XX/XX/XXXX - Exeter may sell the vehicle at auction at any time - Daily rental costs continue to accrue at XXXX XXXXXXXX - Financial harm increases every day vehicle is not returned This is a clear case of retaliation against a consumer for exercising their legal right to file complaints with federal and state regulators. The timing of the repossession - occurring while my CFPB complaint was active and just days after Exeter responded to the CFPB- demonstrates retaliatory intent. 

I request immediate CFPB enforcement action to investigate this retaliation and secure the return of my vehicle before it is sold.

Company response to consumer: Closed with explanation