Consumer complaint received 2026-06-01 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Problem accessing account
Company: FIRST HORIZON BANK
State: TN

Complaint narrative:
b'First Horizon Bank: \n\n I have asked to speak to the CEO XXXX XXXX several times and I was intercepted by his staff and also at the bank in XXXX and his staff. They have also refused to mail me my tax statement to file my taxes for my CD and separately for my savings account for XXXX. I have not been able to file my taxes because they refuse to provide accurate accounting and tax information under my correct legal name. \n\n To this day, even though they retaliated and closed my accounts without my permission, they have refused to mail me my check for my CD ending in XXXX XXXXnd a separate check for my savings acct ending in XXXX They not only refuse to give me my money, which I did not want to leave at the bank, and thenin a prior complaint state false lies about me being disruptive in a letter to the CFPB, by XXXX XXXX who responded to the CFPB complaints. Since XXXX they were advised of the mix ups and refused to fix it. They cannot comingle funds or tax information for the accounts. they also want to claim that they mailed it to me, when they did not. I will need interest on my money that they are holding on to as they have refused to produce my checks. \n\nI was retaliated and discriminated by First horizon Bank because of the mixed credit file and the split credit file and dismissed as a clientin a letter given to me on XXXX XXXX XXXX without a notice, and instead they attempted to previously provide false information to deceive and or mislead the CFPB on the last CFPB complaint in a letter to the cfpb telling the CFPB that I was being disruptive.The letter handed to me the same day i went to the bank to inquire about my account with XXXX XXXX XXXX XXXX XXXX was provided to me only by XXXX XXXX later that afternoon.\n\n The bank want to make false statements that they sent me my letter by US mail of dismissal and checks, and on XXXX XXXX XXXX, I received a piece of mail and took a photograph that the mailman returned to sender, because it was Mail Fraud under Cornell federal law, 18 US Code 1341 , an intentional misrepresentation combined with the use of the US mail to execute a scheme (such a fake "trick or decoy" delivery) and that constitutes mail fraud. It was counterfeit postage using unapproved or unpaid certified mail tags which is considered a federal crime involving counterfeit postage. This was not going to constitute as valid proof of delivery in court. The Counterfeit postage tag numbeXXXX XXXX XXXX XXXX XXXX XXXX XXXX This was intercepted and I was allowed to take a photo and I even asked them to redeliver it to me and they refused to this day. I am also losing interest on my money to this day for both of my accounts and my money is in limbo. My CD was automatically renewing. \n\n I asked for reconsideration of my dismissal from the bank as I had been with them since the early 1990\'s and possibly since the late 1980\'s. I am a current shareholder with this bank under my legal name of XXXX XXXX XXXX as well. i wrote an email to XXXX the CEO, to XXXX XXXX and have not heard back from him regarding my email or US mailed copy of my letter to him as well. \n\n I was mailed a letter to XXXX XXXX XXXX and returned to sender because I had made it a point to get my name corrected in XXXX XXXX again. I told them that they needed to send all mail to me aXXXX XXXX XXXX XXXX. I am being subjected to name discrimination and they were advided that XXXX for sure had other people on my consumer file previously as well as lexis Nexis. . \n\nThey stated in another complaint that I was being disruptive, which is defamatory and false. This UCC violation Article 9, Section 9-503 is what led them to mistreating me as a client and the fact that i filed complaints with the Federal Reserve because i had the evidence to prove that First XXXX bank put my student loan Under the name of XXXX XXXX XXXX even though I applied under XXXX XXXX XXXX. i aslo have the evidence to prove that they placed one of my Cd\'s which I paid for under the name of XXXX XXXX XXXX from XXXX they told me it was a typo all those years, when in fact that name was the name of a woman form the state of Florida who is not me.Additionally they placed my savings account ending in XXXX under the name of XXXX XXXX XXXX and kept refusing to correct my legal name. \n\nThere has not been an accurate 1099 provided for account ending in XXXX for my CD. I opened my last accout which was a CD Account number XXXX at the branch near XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX purposefully wrote a counter check out of my account ending in XXXX and then i deposited the cash as XXXX in order for it to purposefully report it to the IRS. When I called asking where my statements were for this account, they stated that no statements were ever generated. \n\nAdditionally, my account XXXX is not linking to my phone numbers when I call in. I will be checking the rest of my accounts too. they have gfailed to provide all of my accounts based on not only the ID theft section 609(e) of the Fair credit reporting act 15, USC 1681g(e). I previously requested all copies of all my business records with them. The law directs them to provide all these copies at no charge and without requiring a subpoena and within 30days of the receipt of the request. This account was in my legal name of XXXX XXXX XXXX My XXXX account was also used to make this deposit as I deposited one of their checks. They are linked to XXXX XXXX. \n\nI realize that the bank is trying to protect themselves, but as a shareholder, it is shocking to see how this is being managed, and the policies and procedures need to be in place to havdle a mixed credit file, split credit file and ID theft. \n\nYou can also clearly see that XXXXs mailed me XXXX XXXX medical records from florida to me at my second residence of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have offered XXXX XXXX XXXX XXXX for me to come to their facilities and go thru the records. My records need to all be corrected. \n\nThis all led to me having someone else\'s XXXX On XXXX XXXX XXXX XXXX XXXX XXXX XXXX who appears to have had the correct legan name, but with someone else\';s medical records in the admit report as I never had XXXX XXXX and was never on XXXX XXXX XXXX XXXX You can clearly seethe address for the woman from the date of Florida inside the XXXXs records. they used the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, also used the name oXXXX XXXX XXXX I was supposed to have XXXX XXXX XXXX XXXX and instead ended up with XXXX XXXX XXXX XXXX XXXX XXXX that I never needed- all while I was awake and then left partially disabled as your staff and I discussed for multiple years. XXXX XXXX XXXX XXXX Florida stated that she never had any foot issues. There are 5 patients mixed up in my medical records. I can provide all those police reports. So for for at least 40 years I have been getting mixed up until the point that the snowball created an avalanche.'

Company response to consumer: Closed with explanation