Consumer complaint received 2025-08-14 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Wilber and Associates, P.C.
State: MO

Complaint narrative:
Last week I called into the Wilber Group to set up payment arrangement and get my license reinstated. Big mistake on my part mentioning the license. They were unable to set up an arrangement the day I called. I called back on that Friday, XX/XX/year>, to set up a payment arrangement and was told they were not going to send a letter to the XXXX to get my license reinstated after the letter they mailed to me said they would. They ended up forcing me to pay 50 % of the balance upfront and then the remaining balance had to be paid within a certain amount of amount.. I even offered to pay more money if that would mean they would send the letter out faster to the XXXX to get my license reinstated because I have a few job interviews coming up and each jobs salary is almost XXXX my current salary. They then charged me and express fee to get the XXXX letter out, and then after setting up the ACH payment information they explained I had to do a debit card which had a 4 % transaction fee, so between the express shipping the letter to XXXX and using a debit card thats over {$200.00} more then they told me I needed to payon top of the XXXX figure amount that was half the balance paid up front. Monday, XX/XX/year>, XXXX calls me back and he literally says he is an attorney/laywer, he used the term lawyer, with the Wilber Group and XXXX calling me to tell me that I need to have the bank stop the ACH payment that they were setting up on Friday before they charge and sold me to do the debit card option so they could get more money out of me they were never authorized to make the ACH payment. I then caught him saying he was a lawyer and I made a big fuss about it on Monday and I told him I was contacting lawyers because they processed an ACH payment. They were never authorized the process and it made my checking account negative .. Tuesday the wire transfer posted and theyre going to get their money because the bank pulled out of my savings account to cover the negative balance in the checking account. This lawyer XXXX XXXX XXXX or his last name XXXX be spelled different but thats how its pronounced, who said he was an attorney now will not call me back after I tried contacting in the past XXXX days since the wire transfer posted and left me in a negative balance and they were never authorized, and they were never given permission to process that ACH payment. Now here it is Thursday, XX/XX/XXXX and my account balance is paid in full. Every time I call in the customer service call center people give me a hard time. They run their mouth to me. They say whatever they can to get me frustrated and then they hang up on me. I just stole essentially {$1800.00} from me. Nobody will help me and its I guess its considered a civil matter, but if I launch a DDOS attack on their website tonight, then its gon na be a criminal matter against me so I dont understand how its really fair.? They ran an ACH payment for {$1800.00}. They were never authorized to and left my account negative. They never offered to give me a fair refund, the XXXX XXXX XXXX who now has gone ghost and impersonated a lawyer is nowhere cant be contacted hes nowhere to be found and they still have no answer and a refusing yesterday on the recorded line. They basically refuse to send the letter out to the XXXX saying that my account is paid in full.. I need help. Ive also been threatened several times to be refunded and then XXXX said he would just hold my file open and I would never get my license back. This is all been set on a recorded line. XXXX just waiting for multiple attorneys to call me back and hopefully I can pay XXXX of them to represent me to file a suit against these guys..

Company response to consumer: Closed with explanation