Consumer complaint received 2026-01-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
I I reported that I was an identity theft victim and I made a {$5000.00} secured credit card account and they did not manage to give me my full {$5000.00} credit it says on my credit report {$2500.00} and I never got to use the full {$5000.00} it I never got a replacement card and they never researched or did a report to the police as I made a call to the service and let them know that I had notified the FDICof unauthorized an authorized activity by my ex roommate XXXX XXXX XXXX and his wife XXXX XXXX they stole my mail they stole my credit card my information and had my mail being forwarded to her address on XXXX XXXX I believe and also XXXX my account is not being reported accurately on my credit report on XXXX  and I never got my funds replaced or any cards and my roommate XXXX XXXX XXXX actually gave me a ride and was seen on camera in the in the Navy Federal credit Union XXXX in XXXX and it's his ex-wife who use my identity and also was used my checking account I believed on the department of motor vehicles for {$100.00} and also got involved in using my surrogate mother account as well All of this happened about within the last XXXX to XXXX years and I made a payment to my my tax collector 's office and after that I never got any help or reimbursement from XXXX XXXX in fact they reported that the XXXX act it was on my account because of that incident and I also believe that my son and my husband who are also on my account did not get access to their their secure credit cards either on my son is XXXX XXXX XXXX and that was supposed to build his credit and my husband never got to use his card at all XXXX XXXX My I can not access the online account either I had to change my email and my phone number because there was identity theft in XXXX swapping and also the theft of my XXXX  phone My XXXX was stolen by XXXX and his wife who is a teacher XXXX XXXX My email and phone number not the same anymore due to that identity theft and victim of male fraud ATM fraud all kinds of every fraud that you can XXXX I was a victim of identity theft and I'm trying to recover my account My online access should be closed and also they didn't ever did anything to fix my account when I went into there and it says that my account is closed and I never wanted to close it or asked it to be closed I asked for them to reopen it and to give me my credit because {$5000.00} is a lot of money to put on a secured card at Navy Federal credit Unionand on your credit report only get {$2500.00} reported and have it be closed without any notice after going into the branch and getting a replacement card and asking them to send you a replacement credit card and get the reimbursement and I never received I currently only have {$13.00} in my account and it stated that my account is closed and there's wrong information on my credit report for XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation