Consumer complaint received 2025-08-15 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
This is a continuation of prior report against Wells Fargo Bank I took out a line of credit to purchase and build out medical office in XXXX I paid off a bulk of loan monthly and timely never missing a payment Wells Fargo took over from XXXX In XXXX the loan was refinanced easily to get lower interest rate Upon sale of office in XXXX I owed XXXX The day before closing I was told I had to pay XXXX for forced placed insurance from XXXX. Its XXXX. I was never asked for insurance policy or told anything was missing. Wells Fargo never requested information After they took this out of my closing settlement actually XXXX approx they could not provide anything stating this insurance had been required or that I had ever been notified I provided them with my policies for those years after days of trying to find them they were XXXX years old ( some ) I was told last week by their supervisor XXXX XXXX after multiple calls ( recorded ) he was easing my mind and refubd was approved but it was coming from XXXX XXXX  and he didnt know how or when XXXX be refunded. I asked for interest as XXXX had my money XXXX months. 
Yesterday I received a copy of email from my insurance agent from Wells Fargo after being told last week my mind should be eased my refund was approved Yesterdays email From : XXXX, XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX AM To : XXXX XXXX XXXX Cc : XXXX, XXXX XXXX XXXX ; XXXX, XXXX XXXX Subject : Request for Accord Forms with Walls In Coverage Notation Good morning XXXX, Thank you again for taking my call this morning. 
As discussed, we are also experiencing difficulties obtaining a refund from our XXXX vendor for past lender-placed insurance on our mutual client, XXXX XXXX. To process the refund, we are required to provide them with adequate property insurance documentation for the condo unit at XXXX XXXX coverage your agency provided reflects XXXX XXXX XXXX coverage ; however, they specifically require confirmation that walls in coverage is included. 
Could you please provide XXXX forms for the following policy periods, with the XXXX XXXX In Included in the XXXX Conditions box for each? 



XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I greatly appreciate your assistance in helping us resolve this matter. 

Sincerely, XXXX XXXX They had been sent these policies the first week of XXXX This is a ploy to keep my money I feel XXXX being extorted A ) never asked for my insurance policies B ) never told me anything about forced placed insurance C ) never from XXXX said anything was deficient D ) refinanced loan in XXXX without mention of insurance issues F ) told me I was going to be refunded last week G ) now adding possible reasons not to pay me back Needs investigation XXXX sure XXXX not the only XXXX Needs investigation and I need resolution

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation