Consumer complaint received 2024-11-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
Whoever is reading this I hope you are having a blessed day, Ill try to keep this complaint as short as possible.

Around XXXX I went and opened a chase checking and savings account, I was doing good and I needed a place I could keep the money I was earning from work.

One unfortunate day I was terminated from my job and lost everything and my Chase Checkings account was also closed because I owed them a balance of {$430.00}. 
In 2024 I was able to get a good position at a good paying job and I had the opportunity to get my life back on track.

I decide to go pay my Chase banking debt on XX/XX/XXXX XXXX at JPMorgan Chase, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  The nice banker I talked to let me reopen my account and made a few phone calls for approval after I payed my debt off, they gave him the green light to open a secured checking account for me.

I needed a place to put my direct deposit from my job and any money I had saved.

I received {$5000.00} dollars from a insurance claim I had from a year ago, the same day XX/XX/XXXX at XXXX, I put {$3400.00} of the money into my checkings through XXXX  XXXX thinking it would look good to Chase that I was depositing money into to my account, since I couldnt open a savings account.

I asked the banker when will I receive the debit card and he told me to wait a few days but meanwhile I could use Apple Pay, so thats what I did, I purchased some new tires for my car etc. 
Fast forward to XX/XX/XXXX XXXX XXXX Eastern Time, my email gets flooded with notifications from chase and they told me to call the fraud department where they told me my account was closed and it was a final decision, they couldnt tell me the reason.

After work I went to the branch where I open the account the vice president branch manager, XXXX XXXX helped me see what was going on, he couldnt tell me a reason for why my account was closed and said it was headquarters.

Finally I try to ask about the money I deposit since is the end of the month bills are due, can I withdraw the money from the account he told me no, I have to wait until my account is closed which makes no sense since Im providing my identity in person, he was even there when I open the account. I offer both him and the person I talked to on the phone from the fraud department if they needed information to prove the funds Ill happily provide them with anything they need and explanation for every transaction on the account.

They said my funds are being investigated and will be released in 10 business days, which is not a confirm fact since the person who told me this doesnt work with the people in charge of that department, he also couldnt provide anything else for me.

Now Im stuck again with all my money frozen with no reason why to why it happen, and bunch of bills I wont be able to pay off until they decide to release my funds.

Also I have to wait until my account is closed before they proceed with the funds investigation and release.

My problem is why didnt Chase just let me pay the amount I owed and told me no we are not doing business with you anymore, why wait until I deposit all my money into the account to close it and make me wait until you guys decide to give the money back.

Company response to consumer: Closed with non-monetary relief