Consumer complaint received 2025-09-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: HUNTINGTON NATIONAL BANK, THE
State: MN

Complaint narrative:
XX/XX/year>, at XXXXXXXX XXXX I received a call from XXXX XXXX at ( XXXX ), who I suspected was from Huntington Banks fraud department. He stated that he noticed attempted charges on my Huntington Bank account ending in XXXX. At the time, I was at work and very busy with vulnerable adults. I explained to XXXX that I needed to call him back because I was busy. He said it was urgent and wanted to help me lock my card to prevent fraudulent charges. 

We spent XXXX minutes on the phone. He then told me he was going to cancel my card, but I asked for alternatives because I was going out of town to XXXX, Georgia, on XX/XX/year>, and depended on my funds for the trip. I told him I would wait until I got paid on XX/XX/XXXX to transfer money into my other bank account. He then asked when I got paid. I told him XX/XX/year>, and asked if there was anything else he could do. He said he could change my PIN number. I didnt recognize this as fraud at the time because I was working with vulnerable adults and couldnt use my phone. He then told me my PIN was successfully updated and that I could use my card. The call ended, and I thought the issue was resolved. 

I then used my card at a store and tried to use the new PIN, but it was declined. When I used my old PIN, it worked. I thought it just needed time to update, so I didnt think much of it. 

On XX/XX/year>, I received a missed call from ( XXXX ) phone number. then the same day on XX/XX/year>, ( XXXX, CA at XXXX ). He attempted to contact me back again at XXXX AM I received another call from XXXX XXXX. Once again, I was at work and extremely busy. This time, we spent XXXX minutes on the phone. At the beginning of the call, he said his name and asked if this was a good time to talk. I explained I was very busy at work and needed to call him back. He said it would only take XXXX minutes and wanted to resolve the issue. 

He then said there was an unrecognizable charge of {$58.00} from XXXX XXXX XXXX. I checked my account, saw the charge, and told XXXX I did not make it. He then said he was going to close my card and that he had locked it to protect from further charges. He also said he would issue me a new card. He asked for my XXXX card number again, but I told him I wanted to transfer money before closing my card. 

He said he would talk to his supervisor to see what they could do. He then asked how much I wanted to transfer into the account ending in XXXX. I told him {$800.00}. I transferred {$800.00} from my account ending in XXXX into XXXX to put into XXXX XXXX. He asked if the transfer was successful, and I said yes. XXXX told me not to transfer the money into XXXX XXXX yet because they were going to unlock my card. 

After about XXXX minutes, he placed me on hold and told me to wait. Then he told me to try to transfer the money into XXXX XXXX. At XXXX PM, I attempted twice to transfer {$500.00} into XXXX XXXX, but it was declined. I told XXXX it wasnt going through. He then put me on hold for XXXX minutes, said he was working on it, and then hung up. 

I immediately tried to call back at XXXXXXXX XXXX but it went to voicemail, not Huntingtons. I called back again at XXXXXXXX XXXX, and it went straight to voicemail. I logged into my account and saw a charge of {$250.00} from ( XXXX XXXX XXXX, MI ), even though I live in XXXX. I hurried to put the remaining {$560.00} back into my account ending in XXXX. That is when I realized I had been scammed and called XXXX fraud department.

Company response to consumer: Closed with monetary relief