Consumer complaint received 2024-01-11 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: U.S. BANCORP
State: NY

Complaint narrative:
After the global pandemic and the end of forbearance, I was still experiencing a hardship because I was still unemployed but didn't want to get further behind in payments and so I requested a repayment plan that I could afford. My first complaint is that I was told during the forbearance period, that I could NOT make any partial payments. Later on, I found out that in fact was NOT TRUE, that because it was a global pandemic, they WERE accepting partial payments. This is with US Bank. So I missed out on being able to send any money I could, during this time. In XXXX XXXX XXXX  we started the Loss Mitigation. They took my past due payments worth approximately {$6000.00}, Partial Claim, and put it in a non-interest bearing account and i just had to make sure that amount gets paid by the end of the mortgage term, that was a very agreeable solution. However, they didn't stop there, they decided to Modify my ENTIRE LOAN. Everything that I read said the purpose of Loan Modification is to make the payments more affordable for the homeowner, however, instead of helping me in ANY WAY, they decided to increase my interest rate by OVER 2 %, thus INCREASING my monthly payment, and that still wasnt enough for them, they also ADDED 15 -- FIFTEEN YEARS to my mortgage term. Absolutely unbelievable. All these " penalties '' as a result of a GLOBAL PANDEMIC and having no payments for 10 or 11 months. The original loan was for less than {$65000.00}, and they expect me to pay that back over 45 YEARS with basically a 7 % interest rate -- -AGAIN, DUE TO A GLOBAL PANDEMIC. That's Predatory Lending and that's just the beginning. They have been sending me packets upon packets upon packets of paperwork SINCE XXXX. That I have signed and had notarized and returned FIVE different times now. While this Paperwork was being corrected over and over and over, I was told to go ahead and begin making my monthly payments starting XX/XX/2023, which I did. I recently got the 50th packet from US Bank, saying they screwed up AGAIN and I need to sign, notarize and return TODAY due to some deadline, again, I got my first packet in XX/XX/2023. What got me beyond FURIOUS AND AGITATED AND FRUSTRATED was the letter that came after the packet. This " Notice '' stated I was in serious default status, that my mortgage payment was 530 Days PAST DUE, obviously they have not applied a single payment I've sent in, all the money is in a suspense account, and BY NOW, the past due or partial claim amount has jumped to {$13000.00}. This poses so many issues I'll probably end up needing a lawyer. So US Bank has been reporting to the Credit Bureaus that I'm in delinquent status and 530 days past due -- -Im POSITIVE that is really helping to improve my credit score, NOT!!! And then there's the glaring issue that if they have NOT been applying my payments from XXXX, their calculations on my interest owed and accrued, has absolutely, undeniably been wrong for 7 months now. How in the world can they remedy that and I don't care what they said about requesting a Credit Dispute, they cant totally reverse the damage this has done to my credit, not possible. So I want to be compensated, I want the interest recalculated started in XX/XX/2023, and I want the prior terms of my Mortgage, prior to Covid, be reinstated. Any help, advice, resources, in this matter would be greatly appreciated.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief