vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-07-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
Greetings, I am having an issue with my barclays credit card. I opened he account almost a year ago, and all of a sudden on XX/XX/XXXX my card got declined at a restaurant. I called the banks customer service and was assured the card was going to work on the next swipe. It didnt. Several calls later, my card still wasnt working and no one had he courtesy of telling me that my account was under review because the bank could not very my identity and/or income. A week later a received a letter from the bank demanding access to my tax information to verify my identity. Ive promptly responded with authorising the bank to receive this information from IRS. Its been almost a month that my account has been suspended, and no one communicates with me, and they are not telling me anything about the investigation. I called again today, XX/XX/XXXX, and no information was provided other than the account is still under review. I have a hard time believing that a year after I opened the account, the bank all of a sudden became concerned with my identity not being verified. What were they doing when I applied for the card in the first place. I honestly can not think about any reason other than profiling based on my nationality ( XXXX ) as Ive heard about several other XXXX facing similar problems with XXXX and other large banks. Please, help stop this invasive and unfair treatment by the bank and help me be able to use my credit card again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Seterus, Inc.
State: IL

Complaint narrative:
They call all day and all nights from different numbers. They never say what company they are calling from just the first name of that person and a code number. These calls come every 30 minutes 6 to 8  times a day. So many voicemails of the same thing over and over. They voice of the person is not clear of understanding of what they are askinh me to call a number and code number. I have had to block unknown numbers and they have been calling restricted calling.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Debt Recovery Solutions, LLC
State: OH

Complaint narrative:
Last year around XX/XX/XXXX I disputed a credit collection for a {$2400.00} debt that did not belong to me. The credit companies ended up removing that account. Now one year later around XX/XX/XXXX - XX/XX/XXXX this new company reported it back on my credit which I disputed and made a complaint through the XXXX in which I asked the company for proof it belonged to me since my info was stolen back in XX/XX/XXXX and and so many people can get your SSN and date of birth now days. The company need up removing it from my credit but as once again reported it again! They have damaged my credit points by adding and removing it so many times now. It's crazy how easy it is to add to someone's credit report. Not to mention whoever used my info for this hospital this company has broken the HIPPA by send certain info to me. 
I have posted the lettersame from the company.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Fidelity National Information Services, Inc. (FNIS)
State: MN

Complaint narrative:
I'm trying to cash a check at XXXX and keep getting denied. I called certergy to find out why and discovered that some checks I didn't write or cash are linked to my drivers license number. A while back I had my wallet stolen along with my id and explained this to them and told them that it wasn't me i then had them check my social security number and none of those checks were linked to that. So clearly whomever stole my wallet used my id to cash some checks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA

Complaint narrative:
On XX/XX/XXXX I used the Capital One Mobile Banking App to make two payments, one to each of my credit cards from my XXXX XXXX  acct. I noticed the next day it took my payments from my Capital One Checking and overdrafted my account resulting in two fees. I thought maybe I had made a mistake. On XX/XX/XXXX I used the mobile banking app to make another set of payments both to the same credit card. One from my Capital One Checking for {$62.00} and one from my XXXX  for {$75.00} and again both came out of my Cap One checking resulting in another fee for the {$75.00} payment. This time I paid careful attention and I know that I choose XXXX XXXX. I called Capital One and was told they would not refund the fees and I must have chosen XXXX. I know the issue is because the app made my Capital One Checking the default account a few weeks earlier when I linked it in the mobile bank app. I spoke to Summer in the credit card division and they removed the account, and when I spoke to XXXX in the digital division after she said that the account was not set as the default ( because the credit card division removed it ) and I must have chosen it to be the account I paid from. I did not. There is a glitch in their mobile banking app when you link an account and it makes it the default account and Capital One refuse to refund the fees I incurred as a result.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-07-28 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: MERCANTILE ADJUSTMENT BUREAU, LLC
State: PA

Complaint narrative:
daily phone Calls during the week and even on Saturday from the below numbers Merchantile Adj ( XXXX ) XXXX XXXX  ( XXXX ) XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX I block these calls, but these places continually call from new numbers. Although I have most of these numbers blocked, I know I am Still getting calls from them because they are Still Registering everyday on my XXXX incoming call list. When I look these numbers up online, they are Indicated as debt collectors, yet I have no Idea why they would be Attempting to contact me, since I have no debts..sometimes they will leave a message saying to call back and reference a case number There is nothing on My credit report indicating I have anything in Collections or in my public records ... I do not owe money To anyone I am on medication for XXXX XXXX and other XXXX   related disorders This type of rediculous Harassment is aggravating my XXXX  and I am getting the shakes These places need to be Dealt with appropriately As soon as possible.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: SYNCHRONY FINANCIAL
State: VI

Complaint narrative:
I submitted a letter of dispute requesting validation that I have ( or ever had ) a contractual obligation to SYNCB/CARE CREDIT based on a derogatory account on my credit reports. The certified letter was received and I never got a response from SYNCB/CARE CREDIT or an acknowledgment of the dispute on my credit reports. This was in XX/XX/XXXX. The certified receipt was not signed but was printed with the name " XXXX XXXX ''. I have recently sent another letter to SYNCB/CARE CREDIT in XX/XX/XXXX ( going on more than two weeks ) to the same following address as listed on my credit reports : SYNCB/CARE CREDIT XXXX XXXX XXXX XXXX FL XXXX This most recent dispute letter ( that was sent to the same address as the first dispute letter ) has not  been signed by by anyone and is taking several weeks to get a conformation that the letter has been received or to respond to my dispute. It appears they are avoiding my attempts to validate or remove this incorrect information off of my credit reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: CHECK INTO CASH INC.
State: CA

Complaint narrative:
I received an alert from my credit monitoring service informing me that I have two accounts in collections on my credit report from two different payday loan agencies,. XXXX XXXX and CHECK INTO CASH. I contacted each of them and they both stated that these accounts were opened in 2013. Until know, I have not heard from them via mail, phone nor email. I have not opened either of these accounts but I do recall closing a bank account after discovering fraud after a move and losing a checkbook. I have filed a police report in my city and reported this incident to my bank,, I don't like the fact that I have not heard from these agencies to dispute but it appears on my credit report at a critical time as I am attempting to buy a house and it seemingly came out of nowhere. My credit score has dropped almost 70 points due to this.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Sat. XX/XX/2018 at XXXX  I called Chase regarding my credit card. FIRST, I get a message that my voice is being recorded and can be used to identify me.

SECOND, when I speak to a customer service rep, she has a heavy accent, has no idea what I am asking her & then start reading a script.

I do NOT want my voice recorded and saved/used for identification purposes.

I do NOT want to speak with a person who does NOT UNDERSTAND ENGLISH, when I am calling about financial transactions. Chase advertises US based Customer service ; this customer service rep was located overseas and could NOT UNDERSTAND SIMPLY STATEMENTS. Chase should be investigated for FALSE advertising and collecting personal data ( my voice ) WITHOUT MY PERMISSION

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit repair services
Issue: Fraud or scam — 
Company: John C. Heath, Attorney at Law, PLLC
State: TX

Complaint narrative:
I had signed up with XXXX XXXX credit repair services on XX/XX/2018. I had given them from XX/XX/2018 until XXXX and to see if they had done anything for me. They had stated false claims on each and every telephone call. I had felt that I was being strung along just for them to keep collecting money from me for services not preformed. I do believe that giving them a total of four months was more than a fair amount of time. I had called to cancel and I was hung up on a total of three times. The fourth phone call I was finally able to talk with a person that had said they would send me an email conformation stating that I had cancelled my services on XX/XX/2018. I have not received this email as of yet. They had immediately charged my credit card as I was on the phone with them. I was using the home telephone and my mobile phone showed an alert from my bank that my credit card was charged {$72.00} dollars. I was paying {$89.00} per month for their services that were not rendered. So I am assuming that this {$72.00} was a prorated charge. The person I had spoken to on the phone attempted to entice me to move up to their higher level of service. That being {$100.00} and XXXX even though I had explained to them that I was cancelling service due to a financial hardship. They then had went onto stating that I could then receive the same level of service for a much lower cost. They told me that I could have the {$89.00} service level for {$24.00} per month with all the same exact features and level of service would remain the same. I felt robbed

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-07-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: PNC Bank N.A.
State: MD

Complaint narrative:
I had amount withdrawn from account and no services were recieved. I contacted both XXXX and PNC and both were unable to assist. PNC claims it's XXXX and XXXX states I have to contact the merchant and is unable to assist.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: MIDFIRST BANK
State: MI

Complaint narrative:
Please help me with the short sale on my home I did try doing a modification and was turned down since than things have gotten worst with my Daughter at school and in this neighborhood. After my divorce and my wife left I am now a single farther and with all the expenses and my daughter having bad personal problems we can no longer afford to pay for the house or live in the neighborhood. I have tried selling the house but with all the house needs to be livable I dont have the money to make that happen Please help stop the sale so there is time to make this happen.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I received an alert from my credit monitoring service informing me that I have two accounts in collections on my credit report from two different payday loan agencies,. XXXX XXXX and XXXX XXXX XXXX. I contacted each of them and they both stated that these accounts were opened in 2013. Until know, I have not heard from them via mail, phone nor email. I have not opened either of these accounts but I do recall closing a bank account after discovering fraud after a move and losing a checkbook. I have filed a police report in my city and reported this incident to my bank,, I don't like the fact that I have not heard from these agencies to dispute but it appears on my credit report at a critical time as I am attempting to buy a house and it seemingly came out of nowhere. My credit score has dropped almost 70 points due to this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I received an alert from my credit monitoring service informing me that I have two accounts in collections on my credit report from two different payday loan agencies,. XXXX XXXX and XXXX XXXX XXXX. I contacted each of them and they both stated that these accounts were opened in 2013. Until know, I have not heard from them via mail, phone nor email. I have not opened either of these accounts but I do recall closing a bank account after discovering fraud after a move and losing a checkbook. I have filed a police report in my city and reported this incident to my bank,, I don't like the fact that I have not heard from these agencies to dispute but it appears on my credit report at a critical time as I am attempting to buy a house and it seemingly came out of nowhere. My credit score has dropped almost 70 points due to this.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I received an alert from my credit monitoring service informing me that I have two accounts in collections on my credit report from two different payday loan agencies,. XXXX XXXX and XXXX XXXX XXXX. I contacted each of them and they both stated that these accounts were opened in 2013. Until know, I have not heard from them via mail, phone nor email. I have not opened either of these accounts but I do recall closing a bank account after discovering fraud after a move and losing a checkbook. I have filed a police report in my city and reported this incident to my bank,, I don't like the fact that I have not heard from these agencies to dispute but it appears on my credit report at a critical time as I am attempting to buy a house and it seemingly came out of nowhere. My credit score has dropped almost 70 points due to this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-07-28 00:00:00
Product: Debt collection — Payday loan debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: ENOVA INTERNATIONAL, INC.
State: CA

Complaint narrative:
I received an alert from my credit monitoring service informing me that I have two accounts in collections on my credit report from two different payday loan agencies. I contacted the agencies and they both stated that the accounts were opened in 2013. I have not heard from these agencies via telephone, mail or email. I have not been given an opportunity to dispute or confirm before they are added to my credit report as a collections. I have no recollection of opening these accounts but did move around this time and closed a bank account due to questionable activity after losing a checkbook. I have filed a police report in my city and reported the incident to my bank. But this was several years ago and I no longer bank with them. Both XXXX XXXX XXXX and CASHNET USA have placed collections on my credit report.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: FRANKLIN AMERICAN MORTGAGE CO.
State: TN

Complaint narrative:
I received a letter on XX/XX/2018 ( dated XX/XX/XXXX ) from Franklin American Mortgage Company subject : Annual Escrow Account Disclosure Statement. Upon review, I noticed their calculation of anticipated annual disbursements was incorrect. They used the same amount for city tax as they did for county tax. In fact, the city tax was approximately {$2400.00} less than the figure they used to calculate a revised escrow payment. The incorrect escrow analysis resulted in a new Mortgage payment that was higher than it should have been. 

On XX/XX/XXXX I called Franklin American and spoke to customer service agent XXXX. He told me they would reassess on or about XX/XX/XXXX. On XX/XX/XXXX I fax 'd county and city tax documents to Franklin American as directed by XXXX. After XX/XX/XXXX, I called back and spoke to XXXX who told me there was still no change and to call back after XX/XX/XXXX, but hold making a mortgage payment till just prior to XX/XX/XXXX in case the monthly amount was reassessed. On XX/XX/XXXX I called and spoke to XXXX who told me to check back after XX/XX/XXXX. On XX/XX/XXXX I called and spoke to XXXX who told me an update had taken place on XX/XX/XXXX. They had received documents from the city of XXXX and it was now back in research. On XX/XX/XXXX I called and spoke to XXXX who informed me that the city tax number I had provided was accurate ( no kidding as I fax 'd that document on XX/XX/XXXX ). I asked to speak to a supervisor but was told that was not possible. She stated that a new escrow analysis would be done in XX/XX/XXXX and I would get a revised statement. She also said that my new monthly amount would be {$2600.00} and I would get a refund for any overpayments. I asked how the analysis could be done in only XXXX business days and how could she already have a revised mortgage payment if the analysis had not yet been completed. Her answers were unresponsive. Finally, on XX/XX/XXXX I spoke to XXXX and reviewed the entire litany of calls. He told me the statement had still not been updated. She would put in 2 tickets ; one, to update the escrow analysis and produce a revised mortgage statement and two, to have a supervisor call me. 

A few days later a call came from XXXX asking to speak to me. As I was on travel, my wife took her phone number and extension and told her I would return her call. I called on 2 different occasions, and left messages with all my contact numbers. On the third unsuccessful attempt to reach XXXX, I left a message stating that it was unnecessary to call me back as I was exploring legal action and filing a complaint with CFPB. 

As of XX/XX/XXXX, I have still not received any action from Franklin American Mortgage Company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-07-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
The FCRA,15 U.S.C. Section 1692g ( a ), mandates in no uncertain terms thst a debtor has 30 days to dispute the validity of the debt.If the creditor can not provide sufficient evidence that the debtor was given adequate notice, the debtor must be given another 30 day debt validation period, and the creditor must provide evidence the debtor is liable for the accounts in question. 


XXXX XXXX XXXX  {$710.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation