Consumer complaint received 2026-04-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
On XX/XX/year>, I entered into a Home Improvement Retail Installment Contract with GoodLeap financing {$9500.00} for a sewer line installation by XXXX XXXX XXXX On XX/XX/year>, XXXX performed the work in violation of the Texas State Plumbing XXXX ( failure to bed pipe per Sections XXXX, XXXX, XXXX ) and breached the express warranty of workmanlike performance. The work was performed by an unlicensed crew with no licensed XXXX XXXX on site, in violation of Texas Occupations XXXX XXXX XXXX. On XX/XX/year>, I exercised my contractual right to cancel under XXXXXX/XX/XXXXown cancellation clause and served formal Notice of Cancellation, photographic evidence ( XXXX exhibits ), and supporting documentation via XXXX XXXX Mail with Return Receipt and via email to XXXX, XXXX XXXX, and GoodLeap. I separately served GoodLeap on XX/XX/year> with : ( XXXX ) a Formal Dispute and Request to Halt Disbursement citing the FTC Holder Rule ( XXXX XX/XX/XXXXPart XXXX ), and ( XXXX ) a standalone Arbitration Opt-Out Notice within the XXXX window provided in Section XXXX of the Agreement. Both were sent via XXXX XXXX Mail with Return Receipt and via email. GoodLeap 's response has been deficient on multiple fronts : On XX/XX/year>, GoodLeap ( Client Support Manager ) attempted to close the inquiry and redirect me to XXXX, ignoring GoodLeap 's independent obligations under the FTC Holder Rule. Page XXXX of the Retail Installment Contract contains the federally required Holder Rule notice making GoodLeap subject to all claims and defenses I could assert against XXXX. I responded the same day rejecting the closure and reasserting the Holder Rule obligations, requesting a written response within XXXX business days addressing XXXX specific demands including the threshold question of whether funds had been disbursed to XXXX. On XX/XX/year>, GoodLeap responded with a single sentence stating they were " currently reviewing this case internally and will provide an update when available. '' None of my XXXX specific demands were addressed. On XX/XX/year>, GoodLeap sent an unsolicited follow-up email reiterating verbatim the identical response. XXXX days passed and no progress was reported. The XXXX-business-day deadline expired without substantive response. Despite the active and acknowledged dispute, GoodLeap has reported a credit line associated with this disputed account to consumer reporting agencies, without indicating the disputed status of the account. This is a potential violation of the Fair Credit Reporting Act, 15 U.S.C. XXXX ( a ) and ( b ). GoodLeap has not confirmed whether funds have been disbursed to XXXX, has not confirmed receipt of the Arbitration Opt-Out, and has not provided any substantive response to a documented and properly served dispute that is now over XXXX weeks old. On XX/XX/year>, I served GoodLeap with a formal Cease and Desist demanding correction or removal of the disputed tradeline, immediate halt of any pending disbursement to XXXX, suspension of payment obligations, cancellation of the Retail Installment Contract, and confirmation of Arbitration Opt-Out receipt. The XXXX & XXXX establishes a XXXX-business-day compliance deadline. I have also filed disputes directly with all three credit bureaus XX/XX/XXXX ) regarding the inaccurate reporting of this disputed account. I am requesting that the CFPB : Investigate GoodLeap 's failure to honor the FTC Holder Rule on a properly disputed home improvement loan ; Investigate GoodLeap 's reporting of a disputed account to consumer reporting agencies in potential violation of the FCRA ; Investigate GoodLeap 's pattern of non-substantive responses to a documented consumer dispute ( verbatim identical responses sent XXXX days apart ) ; Require GoodLeap to halt all disbursement to XXXX, suspend collection activity, correct or remove the credit reporting, cancel the Retail Installment Contract, and release all associated security interests and UCC filings.

Company response to consumer: Closed with explanation