Consumer complaint received 2026-01-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: UPGRADE, INC.
State: NC

Complaint narrative:
DIRECT FURNISHER DISPUTE FCRA VIOLATIONS DATE : XXXX/XXXX/XXXX NAME : XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX, NC XXXX XXXX : XX/XX/XXXX SSN ( Last XXXX ) : XXXX UPGRADE , INC . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : FORMAL DISPUTE OF INACCURATE CREDIT REPORTING Account : Upgrade Line of Credit Opened : XX/XX/XXXX Closed : XX/XX/XXXX To Whom It May Concern, I am submitting this formal dispute pursuant to the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) regarding the above-referenced account currently being reported on my consumer credit file. 
After reviewing my credit report, I have identified material inaccuracies, internal contradictions, and improper derogatory reporting that violate your obligations under FCRA 1681s-2 ( b ) and 1681e ( b ). 

DISPUTED ISSUES 1. Internally Conflicting Account Status You are simultaneously reporting the account as : Paid profit and loss Purchased by another lender Paid off 100 % Closed {$0.00} balance These classifications are mutually inconsistent and can not all be accurate at the same time. Reporting internally contradictory account statuses constitutes inaccurate and misleading reporting in violation of 15 U.S.C. 1681e ( b ). 

2. Improper Late Payment Reporting After Last Payment Your records reflect : Last payment made : XX/XX/XXXX Account closed : XX/XX/XXXX Despite this, you continue to report multiple late payments and a XXXX days late status without establishing : A valid contractual payment due date after XX/XX/XXXX A billing statement reflecting an amount due Proof that a payment obligation existed after the last payment Absent this documentation, the late payment reporting is unverifiable and inaccurate, in violation of FCRA 1681s-2 ( b ). 

3. Duplicate Dispute Resolved Subscriber Disagrees Remarks The same dispute remark appears multiple times on my credit report, which indicates automated or perfunctory verification rather than a reasonable investigation, contrary to FCRA 1681i ( a ) and 1681s-2 ( b ). 

4. Improper Re-Aging / Severity Misclassification Reporting a XXXX days late status on an account that is paid, closed, and reporting a {$0.00} balance constitutes improper re-aging and exaggerated derogatory classification, which is prohibited under FCRA accuracy standards. 

TAX REPORTING & CANCELLATION CLARIFICATION DEMAND If this account was canceled, forgiven, or treated as a loss for accounting or tax purposes, please provide : Documentation evidencing the cancellation of indebtedness The effective date of cancellation Confirmation of whether a Form 1099-C was issued A copy of the 1099-C or proof of filing with the IRS If no debt was canceled or forgiven, then the following items are inaccurate and must be removed or corrected immediately : Paid profit and loss Any charge-off, loss, or write-off indicators Any reporting that reflects post-default severity inconsistent with a paid and closed account Reporting both loss-based classifications and paid/closed status simultaneously is misleading and violates the maximum possible accuracy requirement under 15 U.S.C. 1681e ( b ). 

FORMAL DEMAND FOR VERIFICATION Pursuant to 15 U.S.C. 1681s-2 ( b ), you are required to conduct a reasonable investigation and provide competent documentary evidence, not system notes or summaries. 
Please provide all of the following : A complete payment history ledger Copies of billing statements supporting each alleged late payment Proof of any balance due after XX/XX/XXXX Documentation supporting the purchased by another lender remark Explanation and accounting basis for the profit and loss classification The exact date and legal basis for any charge-off or transfer Proof of compliance with Metro 2 reporting standards NOTICE OF INTENT TO ESCALATE If you are unable to fully substantiate the disputed information, you are required by law to delete

Company response to consumer: Closed with explanation