Consumer complaint received 2025-07-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am writing in continued protest regarding your improper and potentially unlawful credit reporting practices concerning Account XXXX XXXXXXXX. 
Your latest actionreporting the account as a charge-offrepresents not only an escalation of the harm already done to my consumer report, but a new and distinct violation of federal consumer protection and tax law. 
XXXX. Charge-Off Is a Taxable Event, Not a Credit Reporting Item A charge-off constitutes cancellation of debt, which the IRS defines as gross XXXX under XXXX XXXX ( a ) ( XXXX ). This changes the nature of the transaction from an ordinary consumer debt to a concluded financial event, making it inappropriate for continued reporting on consumer credit reports. 
Further, under XXXX XXXX. XXXX ( d ) ( XXXX ) ( A ) ( i ), any report that contains information solely as to transactions or experiences between the consumer and the person making the report is explicitly excluded from the definition of a consumer report. The charge-off you reported is such a transactionand reporting it violates federal law. 
XXXX. Failure to XXXX a Reasonable Investigation XXXX XXXX. XXXX ( b ) You dismissed my legitimate dispute by falsely alleging it was filed by a credit repair organization. I submitted my dispute directly via certified mail on XX/XX/year>. Your refusal to investigate constitutes a willful violation of the Fair Credit Reporting Act ( FCRA ), for which you are liable under XXXX for statutory and punitive damages. 
XXXX. Unsubstantiated Claim Regarding Billing Statement Compliance Additional Violation of Law In your XX/XX/year> response to the Consumer Financial Protection Bureau ( CFPB ), XXXX stated that billing statements were sent in compliance with XXXX XXXX. XXXX. However, you have provided no proof of mailing or delivery, such as : XXXX generation dates Mail tracking or delivery logs XXXX delivery receipts The law requires that billing statements be sent at least XXXX days prior to the due date to trigger any late payment penalties. Simply asserting compliancewithout evidenceis insufficient and renders your reporting of delinquencies unfounded and in violation of both the Truth in Lending Act ( XXXX ) and the FCRA. 
You are now on record with a potentially false or misleading statement to a federal regulator, which XXXX also violate XXXX XXXX. XXXX of the XXXX XXXX XXXX XXXX ( XXXX ), prohibiting deceptive or abusive acts or practices in connection with a consumer financial product. 
XXXX. Unlawful Refusal to Accept Minimum Payments Violation of Regulation Z Your refusal to accept a {$5.00} minimum payment on my revolving account unless the full past-due balance is paid ( {$90.00} total ) is a direct violation of XXXX C.F.R. XXXX ( b ) ( XXXX ), which requires creditors to accept minimum payments on XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation