Consumer complaint received 2024-09-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CLGF Holdco 1, LLC
State: NC

Complaint narrative:
I am appalled at how this company operatesit 's hard to believe they can legally conduct business this way. I initially obtained a starter card through XXXX XXXX XXXX  years ago to rebuild my credit after a bankruptcy. Despite having prime credit cards now with balances exceeding {$10000.00}, I have continued to pay the annual membership fee to keep this account open solely to maintain my XXXX score. However, I haven't had a physical card in years. 

A couple of months ago, I attempted to pay my annual membership fee, which, for some reason, is charged monthly, making it even more inconvenient. I couldn't access their website, so I called in to make the payment. I was informed that XXXX XXXX XXXX  had been acquired, which was why I couldn't log in. However, the representative couldn't process my payment over the phone either, as their systems were down. I called back a week later, only to find that they still couldnt take my payment due to a different issue. 

This morning, I woke up to find that my XXXX score had dropped by XXXX points due to a reported XXXX late payment from a company called Concora Credit . Shocked, I logged in and was finally able to access my account through Concora Credit using my old login information, and I immediately paid the balance in full. Keep in mind my balance has been in going forward will always just be a membership fee. I don't actually use this card. I then called customer support to ask why they reported my account as delinquent when I hadnt been given a chance to pay my membership fee due to their system failures. The agent, who was based overseas, claimed I had several options to payeither online or by phone. When I asked her to check the notes to confirm that I had called twice and was unable to make a payment because their system was down, she couldnt offer any resolution. Not only was their system down their website was down for quite some time. The times I did attempt payments they could only tell me to check back not even having a date that the website would be available to log into. Although I am paperless they told me I could have mailed in an actual paper check only after reporting me to the bureaus? I feel when they acquired XXXX XXXX XXXX  as a business practice they decided to report a bunch of old {$200.00} balance accounts to see how much money they could drum up. 

This XXXX hit to my credit score couldnt have come at a worse time, as Im in the process of purchasing a home. Its outrageous that they can report late payments when they were unable to accept payments. This is fraud, plain and simple. It seems their business model is built on exploiting customers with subprime credit scores, many of whom are no longer so Prime and are just trying to keep their accounts open like I was. I also asked to pay my yearly membership fee in one lump sum to which they told me was impossible. What are their motivations for only taking monthly yearly membership fee payments of {$9.00}? 

This company is unethical in their reporting. They also did not attempt to contact me via phone or email before doing this. 

Nothing is more evident than them also increasing my credit line at the same time as reporting Me 2 months late? I have attached a screenshot of them simultaneously reporting me late on the bureaus without actually contacting me while raising my credit line. This is highly unusual and I've never heard of a company wanting to give access to more money while reporting you late?

Company response to consumer: Closed with explanation