Consumer complaint received 2024-01-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CarMax, Inc.
State: OK

Complaint narrative:
In reference to previously closed complaint XXXX. 

Dear XXXX XXXX XXXX, Thank you for your prompt response to my recent complaint regarding CarMax 's potential violation of the Fair Credit Reporting Act ( FCRA ). I appreciate the opportunity to provide additional details and address the points raised in your explanation. 

As previously highlighted in my communication, my claim is rooted in specific provisions of the FCRA and the Gramm-Leach-Bliley Act. Under 15 U.S.C. 1681s2 ( A ) ( 1 ) A, information should not be furnished to credit reporting agencies ( CRAs ) if there is knowledge or reasonable cause to believe that the information is inaccurate. My concern is that CarMax failed to adhere to reasonable procedures, as required by 15 U.S.C. 1681e, and reported information without ensuring its accuracy.

Furthermore, my complaint aligns with the provisions of 15 U.S.C. 1681a ( 2 ) ( A ) ( i ), which explicitly excludes the reporting of transactional history without proper authorization. My communication on XX/XX/2023, explicitly exercised my right to opt out, citing both 15 U.S. Code 1681a ( 2 ) ( A ) ( i ) and 15 U.S. Code 6802 ( b ). This opt-out request revokes any prior authorization for the reporting of my personal non-public information, rendering the continued reporting illegal.

While I acknowledge your statement that furnishing credit information to CRAs may be expressly permitted under the FCRA, it is crucial to note that this permission is contingent upon adherence to the FCRA 's accuracy and authorization provisions. I contend that these provisions were violated in this instance. 

I must also reiterate that even if CarMax had my authorization in the past, I have since rescinded all forms of authorization for the reporting of my personal information to CRAs, as explicitly communicated in my XX/XX/2023 correspondence. 

In light of the aforementioned legal provisions, my explicit opt-out request, and the rescission of any prior authorizations, I respectfully request an immediate and thorough review of the information furnished to CRAs, ensuring compliance with the FCRA. Additionally, I reiterate my request for compensation, following the established compensation requirements : Dear XXXX XXXX XXXX, Thank you for your prompt response to my recent complaint regarding CarMax 's potential violation of the Fair Credit Reporting Act ( FCRA ). I appreciate the opportunity to provide additional details and address the points raised in your explanation. 

As previously highlighted in my communication, my claim is rooted in specific provisions of the FCRA and the Gramm-Leach-Bliley Act. Under 15 U.S.C. 1681s2 ( A ) ( 1 ) A, information should not be furnished to credit reporting agencies ( CRAs ) if there is knowledge or reasonable cause to believe that the information is inaccurate. My concern is that CarMax failed to adhere to reasonable procedures, as required by 15 U.S.C. 1681e, and reported information without ensuring its accuracy.

Furthermore, my complaint aligns with the provisions of 15 U.S.C. 1681a ( 2 ) ( A ) ( i ), which explicitly excludes the reporting of transactional history without proper authorization. My communication on XX/XX/2023, explicitly exercised my right to opt out, citing both 15 U.S. Code 1681a ( 2 ) ( A ) ( i ) and 15 U.S. Code 6802 ( b ). This opt-out request revokes any prior authorization for the reporting of my personal non-public information, rendering the continued reporting illegal.

While I acknowledge your statement that furnishing credit information to CRAs may be expressly permitted under the FCRA, it is crucial to note that this permission is contingent upon adherence to the FCRA 's accuracy and authorization provisions. I contend that these provisions were violated in this instance. 

I must also reiterate that even if CarMax had my authorization in the past, I have since rescinded all forms of authorization for the reporting of my personal information to CRAs, as explicitly communicated in my XX/XX/2023 correspondence. 

In light of the aforementioned legal provisions, my explicit opt-out request, and the rescission of any prior authorizations, I respectfully request an immediate and thorough review of the information furnished to CRAs, ensuring compliance with the FCRA. Additionally, I reiterate my request for compensation, following the established compensation requirements : {$1000.00} per occurrence and {$25000.00} for pain and suffering arising from the unauthorized reporting. 

Given the seriousness of the matter, I want to emphasize my commitment to pursuing further investigation into CarMax 's information transfer process. Should these concerns persist, I am prepared to report CarMax to the Securities and Exchange Commission ( SEC ) for potential securities fraud. 

Your prompt attention to this matter is crucial, and I look forward to a swift and comprehensive resolution. If further documentation or clarification regarding my opt-out request, compensation demands, and potential SEC involvement is necessary, please do not hesitate to contact me at your earliest convenience. 

Given the seriousness of the matter, I want to emphasize my commitment to pursuing further investigation into CarMax 's information transfer process. Should these concerns persist, I am prepared to report CarMax to the Securities and Exchange Commission ( SEC ) for potential securities fraud. 

Your prompt attention to this matter is crucial, and I look forward to a swift and comprehensive resolution. If further documentation or clarification regarding my opt-out request, compensation demands, and potential SEC involvement is necessary, please do not hesitate to contact me at your earliest convenience.

Company response to consumer: Closed with explanation