Consumer complaint received 2025-12-09 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Portfolio Recovery Associates, LLC
State: IA

Complaint narrative:
This complaint concerns Portfolio Recovery Associates , LLC ( PRA ) and its repeated refusal to provide legally required validation of an alleged XXXX XXXX credit-card debt ( alleged account ending XXXX XXXX XXXX XXXX XXXXXXXX ). This is now the third written notice I have sent directly to PRA demanding validation. 

My first written dispute and validation request was sent on XX/XX/year>. A second written demand was sent shortly thereafter. PRA has responded each time with only generic, non-account-specific documents such as template bills of sale, bulk-transfer statements, and unsworn or non-specific affidavits, none of which identify the alleged account, none of which prove ownership, and none of which meet the requirements of FDCPA 15 U.S.C. 1692g ( b ). PRA has never provided a complete chain of title, a signed agreement, or an itemized accounting.

PRA is continuing to report and verify this information with the credit bureaus despite the dispute, without providing documentation that meets federal requirements. This violates : FDCPA 1692g ( b ) continuing collection activity without first providing validation.

FDCPA 1692e ( 2 ) ( A ), 1692e ( 8 ), 1692e ( 10 ) making false, misleading, or deceptive representations of the character, amount, or legal status of an alleged debt, and failing to communicate that the debt is disputed.

FCRA 623 ( a ) ( 3 ) furnishing and verifying disputed information without conducting a reasonable investigation supported by actual documentation.

Iowa Code 537.7103 using deceptive or misleading collection practices, including misrepresenting rights, legal status, and withholding material information necessary to avoid deception.

Additionally, XXXX commonly securitizes credit-card receivables through trust-based structures, meaning any entity claiming to own or collect on an alleged receivable must be able to show : ( XXXX ) that the specific alleged account was not part of a securitized pool, or ( XXXX ) that it was lawfully removed from such a trust through a complete chain of assignment. PRA has provided no documentation addressing securitization or proving lawful transfer or ownership of the alleged receivable. 

Despite repeated requests, PRA continues to : Report the alleged account to XXXX XXXX and XXXX ; Verify the information to the credit bureaus ; Attempt to collect ; without having validated anything. 

This is willful noncompliance. I am requesting that the CFPB require Portfolio Recovery Associates to : Provide a legally sufficient validation package including a complete chain of title, a signed contract, and a full accounting ; or Immediately delete the tradeline from all credit bureaus and cease all collection activity. 

This complaint is filed because PRA has ignored XXXX prior notices ( XX/XX/year>, and the subsequent second notice ), and has continued illegal collection and reporting activities in violation of federal and Iowa law. 

In addition to the relief described above, I am requesting that the Consumer Financial Protection Bureau consider the imposition of civil money penalties against Portfolio Recovery Associates pursuant to its enforcement authority under 12 U.S.C. 5563 and 5565. PRA has engaged in repeated and ongoing violations after multiple written disputes and requests for validation, demonstrating willful disregard of the FDCPA, FCRA, and Iowa law. PRAs continued furnishing, verification, and collection effortswithout any legally sufficient documentationreflect a pattern of systemic noncompliance that warrants formal investigation, supervisory action, and the assessment of civil penalties to deter further violations against consumers. 

I request the CFPBs assistance to force compliance and to stop further unlawful actions.

Company response to consumer: Closed with non-monetary relief