Consumer complaint received 2025-07-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
b'WELLS FARGO threatened me to close my 2 credti cards because they say there are fraud activities on my accounts when there are not transactions what so ever at all, both accounts have 0 balance and I barely use these cards. WELLS FARGO credit card department put on temporary restriction both of my credit cards for security reason.                                  I called several times the phone number provided but they put me on hold and transfer me back and forth to different deparments because they have no clue at all.                                                                                                    I have one of this account since XXXX  and another one since XXXX Now they wake up and they ask me to fill out IRS verification 4506 C form to access multiple years of my tax return. I\'ve been customer with this credit card company for 3 yrs. This is the first time I\'ve heard of this and I\'m not comfortable giving them that access. They said that\'s the only way they can verify my identity.                                                                                      They\'ve gone as far as put my credit cards under restriction even though I don\'t owe anything and if I don\'t comply that they\'ll close my account. I have other credit cards and never in my life have I ever encounter this.                                                                                                                                I contact a laywer to ask this and he told me that  "he have never heard of a credit card company requesting tax returns and he would not be comfortable giving them that information and for him it sounds like questionable activity or abuse on their part"                                                                                                               I\'ve had credit cards for two decades, and I\'ve never been required to submit income verification through my tax return. This is the first time, for a simple credit card.\n\nThis is something wrong from Wells Fargo because I\'m the legitime cardholder and I can provide all my personal identification like CA ID, US PASSPORT, SSN CARD again like I did when I\'ve been approved for these accounts back in time with Wells Fargo.                                                                                                I ask DFPI to step in and help me with this issue because Im having hard time to deal directly with Wells Fargo cause their customer service, help and support is very lack of professionality.                                                     Thank you\n\n\naccount number XXXX XXXX XXXX XXXX XXXX  WELLS FARGO XXXX  VISA CARD                                                                                                                             account number XXXX XXXX XXXX XXXX XXXX  WELLS FARGO XXXX XXXX CARD'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation