Consumer complaint received 2025-09-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
XX/XX/year>, my account was hacked and 3 transactions took place. These transactions were {$10.00}, {$19.00} and {$37.00}, before the money was took. I had just deposited around {$130.00} for a bill that was coming up. So i pay attention whats coming in out of my account. When they took the money i transferred everything to my saving so my checking been sitting at {$0.00} unless im switching money over for a purchase ONLY! I notice i had at $ XXXX {$2.00} in my account and it went neg during the middle of the night when i got my credit the bank took my $ XXXX {$2.00} that was sitting in my bank so technically i still didnt get credited but since the bank updated everything its not showing records of it doing that! and its not the only time it has happened my account going neg then fixing its self but this time it took the money sitting on my account. Back to the {$10.00}, i have been checking my account almost everyday during this investigation and claim situation. Bank of America employees are making me feel because their system is not keeping records of transactions of reversals. If I wasnt checking my account everyday they wouldve gotten away with this. They made me feel less than because i keep saying i had evidence to back me up. its very fishy that the transactions are out of orders and that some transactions disappear and that they did claim adjustment while my transactions were technically still pending. So technically i was receiving money and it was token from me again after it fixed itself. The system has been doing this error not only once but THREE times and not only have i not been the only complaint should show its their system and they are NOT doing anything about it because their system is not keeping records of the most important things plus they see things I cant even see on my end so its makes it harder for them to believe I never got my money back and system lying saying I received when I know i didnt! I have some type of evidence to back me up and when trying to explain they also kept cutting me off. They are taking money and it doesnt matter if its XXXX to {$10.00}. Its the principle and of a lawsuit have to be done it will! Also my XXXX transaction was supposed to be {$39.00} and I only received $ XXXX right here is my proof, that I had {$2.00} sitting in my account and it randomly went negative for no reason and they took it. So I belong they did the same with the {$10.00} and the system not saving the history to back me up! I would also like to noted the amount under my blue amount transaction are not accurate! I was moving money everyday so Im lost on where that money was once showing at the top of checking account, because it was never there! I kept my account at {$0.00} for a reason to watch and make sure them to give me my {$10.00} back and it never showed up. I may sound all over the place but Im stressed and I know that I did not receive that {$10.00} and I feel very played and set to look crazy by Bank of America employees and their fake empathy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief