Consumer complaint received 2024-11-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Details of the Complaint : I am submitting this complaint regarding unauthorized credit inquiries on my credit reports with TransUnion and XXXX. Despite previously submitting a valid FTC Identity Theft Report and a police report, both bureaus have failed to acknowledge receipt or take action to remove the fraudulent inquiries. Their inaction violates several federal laws designed to protect consumers from identity theft and ensure the accuracy of their credit reports. 

List of Unauthorized Inquiries ( TransUnion and XXXX Only ) : XXXX XXXX  - Bank Credit Cards- XX/XX/XXXX ( TransUnion ) XXXX - Unknown - XX/XX/XXXX ( XXXX ) XXXX - Unknown - XX/XX/XXXX ( XXXX ) XXXX - Unknown - XX/XX/XXXX ( XXXX ) XXXX XXXX - Credit Cards Issued by Finance Companies - XX/XX/XXXX ( TransUnion ) XXXX - Commercial Banks- XX/XX/XXXX ( TransUnion ) XXXX - Commercial Banks - XX/XX/XXXX ( TransUnion ) XXXX XXXX - Credit Cards Issued by Finance Companies - XX/XX/XXXX ( TransUnion ) XXXX - Commercial Banks - XX/XX/XXXX XXXX TransUnion ) XXXX XXXX - Credit Cards Issued by Finance Companies - XX/XX/XXXX ( TransUnion ) XXXX - Unknown - XX/XX/XXXX ( XXXX ) XXXX XXXX XXXX Bank Credit Cards- XX/XX/XXXX ( TransUnion ) XXXX XXXX - Unknown - XX/XX/XXXX XXXX XXXX XXXX Violations by TransUnion and XXXX : Fair Credit Reporting Act ( FCRA ) Violations : 15 U.S.C. 1681c-2 : Credit reporting agencies are required to block information resulting from identity theft when provided with an FTC Identity Theft Report or police report. Both TransUnion and XXXX have failed to do so despite receiving my documentation. 
15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Credit bureaus are obligated to conduct a reasonable investigation of disputed information. The failure to address my disputes indicates negligence in meeting this requirement.

15 U.S.C. 1681b ( c ) ( 1 ) : Creditors must have permissible purpose to conduct a credit inquiry. Allowing unauthorized inquiries to remain on my report violates this provision.

Failure to Address Identity Theft : By not investigating my identity theft claim or removing the unauthorized inquiries, both bureaus are disregarding my rights as an identity theft victim under the FCRA. 
Relevant Legal Precedents : XXXXXXXX XXXX XXXXXXXX XXXX. XXXX, XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXXXXXX ) : Established that credit reporting agencies must perform reasonable investigations into consumer disputes. The court found liability for a lack of due diligence. 
XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX  XXXX ) : Reaffirmed that credit inquiries conducted without permissible purpose violate the FCRA and are grounds for statutory damages. 
XXXX XXXX XXXX XXXX XXXX, XXXX. XXXXXXXX XXXX XXXX XXXX XXXXXXXX ) : Ruled that failure to promptly address disputes or inaccuracies creates consumer harm, supporting statutory damages for violations. 
Evidence Attached : Police Report ( Document : Police reportXXXX ) ( Police report-XXXX ). 
FTC Identity Theft Report ( Document : XXXX ) ( XXXX ). 
Screenshots of unauthorized inquiries from TransUnion and XXXX ( Images : Screen Shot XXXX at XXXXXXXX XXXX and Screen Shot XXXX at XXXXXXXX XXXX  ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief