Consumer complaint received 2024-02-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: DISCOVER BANK
State: NY

Complaint narrative:
Hi there. Greetings for the morning. I've been the victim of unauthorized charges from Discover credit card, for a total of around {$3000.00}. In an attempt to hold me responsible for unauthorised changes, the Discovery credit card company never sent me any documents regarding unauthorized transactions. I contacted them to inform them that fraudulent activity had occurred on all of my open credit card accounts. I've got the evidence. The person in charge of the Discover XXXX Department advised me to fax a copy of the transaction status for any additional other credit card fraud transactions, and they would look into it further. They were playing a game with me, but I did as I was instructed. They're making an effort to coerce me into giving them this unauthorized money. The fraud transactions contained my name and delivery address matches, and as a result, I bear responsibility. Does it make sense? They determined that I was liable, even though my XXXX card fraud charge used my name and home delivery address on it, but they found me not liable for any unauthorized transactions. XXXX used my home address for delivery of a purchase, and someone even used my name and payment card from XXXX, totalling about {$1400.00}. They concluded that I was not culpable after their investigation. There is an invoice and a signature on XXXX delivery orders. My question is : Those credit card companies ' inquiries were incorrect. I believe ( discover credit card ) accuses me of unauthorised charges stemming from a bogus investigation because, in reality, I have paid as a credit card balance a substantial sum of money, like {$1000.00} to {$500.00} every month. I've attached copies of my response, the fax, and the email I sent to XXXX XXXX below as proof. I am in possession of all the evidence. Thank you, and have a good day. 






TITLE My case number is XXXX. 
Sent from XXXX XXXX ( XXXX XXXX ) recipient XXXX XXXX Sent COPY SHARED WITH XXXX DOCUMENT ID XXXX Subject My case number is XXXX. 
XXXX XXXX. Good evening. My case number is XXXX. I saw unauthorized transactions. 
charged from my account on XX/XX/XXXX and again on XX/XX/XXXX, thus I disputed fraudulent transactions from accounts XXXX twice. I spoke with the XXXX  department. 
agent about my fraud complaint. I assured her that any unauthorized transactions were not my responsibility. There's been fraudulent activity on all my credit cards, including my XXXX, XXXX, and XXXX XXXX. She asked me to fax her the details of my XXXX card fraud dispute, and I sent them off in less than XXXX minutes. 
In addition, my account had been frozen on XX/XX/XXXX, and any transactions using my card were refused. In addition, I never gave anyone permission to use my credit card for purchases, never making a single transaction of more than {$500.00} in value. It should have raised an alarm immediately, and a lot of transactions were denied, as I can see. How were certain transactions authorized? The majority of the transactions declined, as you can see. On XX/XX/XXXX, a XXXX transaction involving a fraudulent XXXX card was initiated. The fraud management group ought to have gotten in touch with me or held my account pending confirmation. Look at my past purchases, please. A substantial sum of money can not be approved without my approval. I would like to know how you guys came to the conclusion that I am responsible for unapproved transactions. Is this because I pay a lot of money? 
roughly XXXX XXXX to a XXXX dollarsas payment? Even fraudulent XXXX charges that were deducted from the account. I was unaware of any suspicious behaviour until I received an alert from XXXX. I gave them XXXX bucks for a membership subscription for the entire year. XXXX XXXX transactions that were credited on XX/XX/XXXX and revoked on XX/XX/XXXX, are the subject of my dispute. This is evidence that I received from XXXX. Some order delivery addresses are not my billing addresses, even if you examine them thoroughly. In order to avoid having to file a complaint with consumer finance, kindly reverse all of the credit ; Otherwise, I will not be paying any balance until unauthorized charges are removed. 
from my account. Regards XXXX

Company response to consumer: Closed with non-monetary relief