Consumer complaint received 2025-04-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: MI

Complaint narrative:
XXXX XXXX XXXX XX/XX/year> What on XXXX XXXX  earth is going on? You just sent me an updated letter how I requested for NO further phone calls with XXXX XXXX Yet my phone call logs show that i talk to her EVERYDAY! You sent me an email attached to MY account XXXX which I've never had in my life and that has NEVER been used by me with this account! I had over a year of savings in this account and you're telling me that I'm negative and my money is gone! This account has ALWAYS BEEN HOOKED TO XXXX! I have emails from you guys in the past to show it! Someone has my identity and stole ALL my money and changed all my information! I called XXXX weeks ago to get My statements mailed to me at XXXX XXXX XXXX XXXX mi XXXX and nothing! I call everyday and talk with XXXX or someone pretending to be her! I DONT KNOW who you got the no further calls or any of this XXXX but it has DEFINITELY NOT BEEN ME! I cashed a check for XXXX on XX/XX/XXXX in Fl and the guy there at the bank on cameras told me I had a soft hold on my bank account by the government but because it was a soft hold I could cash the check! AGAIN ITS ON CAMERA AT THE BANK! I havent had access to that account in months but now you're telling me I'm negative and I haven't been talking to XXXX. But my phone long shows everyday, multiple times a day! This needs to be resolved Now! This is disgusting whoever or whatever is doing this! I can't sign into that XXXX @ XXXX to change my password to get online to see what's going on because I've never heard of it in my life! Where did all MY money go? This is absolutely insane and disgusting!! Someone is pretending to be me! I need my statement now and not to that fake email. It can be XXXX or the one I used to sign into the bank which is XXXX. XXXX XXXX just heard of because of you're email @ i would never request no further calls when apparently all my money is missing! There's obviously a hacker or someone portraying me! I need answers NOW XXXX XXXX XXXX MY OLD NUMBER WAS XXXX BUT BECAUSE OF THIS I CAN NO LONGER PAY MY PHONE BILL! SO THE OTHER NUMBER NEEDS TK BE CONTACTED! THIS IS AN EMERGENCY! APPARENTLY WHEN I CALL XXXX XXXX NOT ACTUALLY SPEAKING TO HER! 

My wife XXXX XXXX has full authority to speak on this matter also! On XX/XX/XXXX I told the guy at the bank IN FL to add my wife to the account and he said when the hold was off she would be added! I never received anything about it being negative and had no clue the account was closed. I have been told for months it had a government hold on it and I can't touch it! I was also told By XXXX that I had other accounts open is that true?? Or more lies? I don't have a wells Fargo near me anymore because I lost my house and everything because of this! I NEED ANSWERS NOW! REAL ANSWERS! I HAVE BEEN TALKING TO XXXX EVERY SINGLE DAY OR SOMEONE PRETENDING TO BE HER! 

THIS IS ABSOLUTELY INSANE!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation