Consumer complaint received 2026-06-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
FORMAL COMPLAINT REGARDING ACCOUNT RESTRICTIONS AND HANDLING OF A CHECK DEPOSIT I, XXXX XXXX, am submitting this formal complaint regarding Chase Bank 's handling of my accounts and a check deposit in the amount of {$7100.00}. On XX/XX/year>, I deposited a check for {$7100.00} into my account. After the deposit was made, it was discovered that the check contained an incorrect date. Following this issue, the funds were withdrawn from the account of the person who issued the check. In addition, the same amount, {$7100.00}, was withdrawn from my account, causing my account balance to become negative by approximately {$7000.00}. On XX/XX/year>, Chase Bank restricted and blocked all of my accounts and debit cards without prior notice. I was not provided with a clear explanation for the restrictions, a timeline for resolution, or any meaningful guidance regarding the steps I needed to take to resolve the situation. As a result of these restrictions, I lost access to all of my available funds. Because I could not access my money, I was unable to make several required payments and meet my financial obligations on time. Consequently, many of my payments became overdue, resulting in late fees, penalties, interest charges, and other additional costs. This caused direct financial losses and increased expenses. Furthermore, I am concerned that these late payments may negatively affect my credit history, even though they occurred solely because I was denied access to my own funds. In an effort to resolve this matter, I personally visited a Chase branch four times and called customer service at XXXX on at least three occasions. Despite these repeated attempts, I was not provided with a clear explanation for the account restrictions, nor was I given meaningful assistance in resolving the issue. After the negative balance appeared on my account, I was informed by Chase representatives that additional collection actions could be taken because of the negative balance. This caused significant concern, as I still have not received a clear explanation regarding the basis for the negative balance or the reason my accounts were restricted. I find it unacceptable that Chase effectively deprived me of access to my own funds without adequate notice, without a clear explanation, and without providing effective assistance despite my repeated efforts to seek help. Due to the lack of assistance and my inability to access my funds, I was forced to open an account with another bank in order to manage my everyday financial needs. I respectfully request that Chase : 1. Provide a written explanation of the reasons for restricting all of my accounts and debit cards. 2. Provide a detailed explanation regarding the negative balance of approximately {$7000.00}. 3. Conduct a full review of Chase 's handling of the {$7100.00} check deposit. 4. Provide information regarding the current status of my accounts and funds. 5. Suspend any collection activity related to the disputed negative balance until a full investigation has been completed and a written explanation has been provided. 6. Review and consider reimbursement for financial losses, including late fees, penalties, interest charges, and other expenses that resulted from my inability to access my funds. 7. Provide information regarding the process for seeking compensation for damages resulting from this matter. 8. Provide a formal written response regarding the outcome of this complaint. Contact Information : XXXX XXXX Email : XXXX Phone : XXXX

Company response to consumer: Closed with monetary relief