Consumer complaint received 2024-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: U.S. BANCORP
State: CA

Complaint narrative:
XX/XX/XXXX US Bank : My identity was stolen and used to set up a bank account at XXXX XXXX  in my name. How this was done, I dont know, possibly from the XXXX XXXX XXXX XXXX that occurred in XXXX or something like that. That bank account was used to set-up a wire transfer from my US Bank account that occurred on XX/XX/XXXX at XXXX am in the amount of {$1400.00}, per your investigative response. Notifications to me were thwarted as I never got a text message of the transaction as I should have stating that a transaction exceeding {$100.00} was made from my US Bank account, the account alert was set up for this notification type. The {$1400.00} has never been recovered, paid out by insurance, covered by US Banks FDIC insurance, or any other method I could have used to recover it. I still do not have my {$1400.00} back. 

US Bank has refused to cover the amount with their insurance, instead focusing on the fact they used my name to obtain it. US Banks stand is that I made the transfer myself, then forgot about it or something. They have never investigated it further than that my name was used so it must have been me that did it. Well, I did not do that. XXXX XXXX account is not my account and I can not recover any money from it, because its not my account. XXXX XXXX does not return my calls or email messages so that avenue of information is not available to me. I do not even know if the information they received to set up the account is accurate or how much information was used. 

I have reported the theft to XXXX XXXX Police Department, the XXXX XXXX Department, the XXXX XXXX XXXX XXXX, Consumer Affairs, and with US Bank but no one seems to have investigated it further since US Bank is stating I made the transaction myself. Since that is simply not true, I need US Bank to retract their statement and to report it as an identity theft crime. I need US Bank to thoroughly investigate the crime including contact with XXXX Finance for more details on the person who set up that account at XXXX XXXX. I cant make these inquiries, a person operating in an official capacity must do this inquiry into the theft. I have banked with US Bank for many, many years and its the least you could do for me and your insurance should have covered my loss. I had to double all my remaining payments that hadnt yet gone out in the month of XX/XX/XXXX. These included : XXXX XXXX XXXX {$540.00} XXXX {$930.00} Along with having to borrow money for XXXX presents in XXXX and food for the remainder of month XX/XX/XXXX. It was extremely difficult finding someone to loan me the money that month. This borrowing extended into XX/XX/XXXX since I had to pay double on the bills listed above and again came out limited with the funds available to me from my sources of cash. 

Hopefully US Bank will thoroughly investigate this crime for me so I can find some resolution for my {$1400.00}. I earned it, I should have been allowed to spend it myself. 

Note : If you look at the copy of the transfer request, many fields are suspect. The name used is XX/XX/XXXX XXXX and the form is barely completed. Why are not all the fields complete and why is information missing?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation