Consumer complaint received 2024-05-31 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: U.S. BANCORP
State: FL

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I agreed to a mortgage contract with XXXX XXXX Bank in XXXX of XXXX. This contract was guaranteed by the VA, since I am a military veteran. The original mortgage amount was approximately {$80000.00}. The mortgage was subsequently sold several times before ending up with US Bank. XXXX. During the succeeding XXXX XXXX years I regularly made the mortgage payment of {$490.00} plus approximately {$20.00} to {$25.00} for property taxes to US Bank. The total due was around {$510.00} to {$520.00}. and I regularly paid more than the amount due or around {$530.00}. The current balance is now around {$34000.00} During the Fall of XXXX, I was suddenly, and unexpectedly notified that my payment had increased to over {$600.00}. I contacted a representative of US Bank, and was told that the correct payment was actually {$510.00}. I am not sure how the amount of the mortgage payment actually increased, but I assume that this amount included the property taxes. In any event, I continued to make payments from around XX/XX/XXXX, until the present in the amount of {$530.00} each month before the XXXX day of each month, which is well before the due date of the XXXX day of each month. Let me state at this point, that I have a VA Mortgage with a fixed interest rate of 6.75 %. At no time did I ever agree to adjust this rate, or the payment amount, and as I stated I have made monthly recurring payments on this mortgage for XXXX XXXX years! There is no valid or legal reason for my mortgage payment amount, to increase, as I have a valid fixed rate mortgage agreement that was initiated by me in XXXX. Despite my timely payments of more than the actual amount due, US Bank has harassed me by sending correspondence that falsely indicated that I was in default of my mortgage agreement. They have tried calling me, to harrass me, and they have given my account to a collection agency which also tried to harass me for these invalid payment amounts! I have also received notices from my credit monitoring agencies that US Bank has falsely reported my mortgage account as delinquent, despite receiving a monthly payment of {$530.00} from me. This has adversely affected my credit scorXXXX which initially dropped from a high of XXXX down to XXXX! Just today, I received another notice that they are reporting my mortgage account as delinquent! I have been harmed by the reckless and illegal actions of U.S Bank, and it appears that they are relentless in this illegitimate attack on me, despite the fact that I make the agreed upon mortgage payment every month without fail! I can no longer sit by and allow US Bank to continue this illegal and invalid attack on me, without any repurcussions and their actions must be addressed in some legal or regulatory way. Please accept my complaint, and initiate any remedial action that you are empowerd to take under the law. Thank you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief