Consumer complaint received 2024-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CITIBANK, N.A.
State: TN

Complaint narrative:
Subject : Escalated Complaint Regarding Inaccurate Reporting of Cancelled Debt by MACYS/CBNA To Whom It May Concern, I am filing this escalated complaint regarding the continued reporting of a cancelled debt by MACYS/CBNA ( Account ending in XXXX ) on my credit report with XXXX and XXXX, despite the issuance of a Form 1099-C documenting the cancellation of this debt. 

Key Issues and Violations 1. Continued Reporting of Cancelled Debt : MACYS/CBNA issued a Form 1099-C for {$3100.00}, indicating that the debt was cancelled as of XX/XX/year>. 
The continued reporting of this debt as charged off on my credit report contradicts the identifiable event of cancellation as documented in the 1099-C. This inconsistency violates the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681e ( b ), which mandates maximum possible accuracy in credit reporting.

2. Failure to Update Credit Reporting : Despite the identifiable event of cancellation, XXXX and XXXX continue to list this account as charged off, with no indication of the debt being cancelled. 
Reporting a debt as both charged off and cancelled is misleading and harmful to my creditworthiness.

3. Misrepresentation of Debt Status : The issuance of a 1099-C signifies that the creditor has discharged the debt, which should result in its removal or accurate update on credit reports. Failure to do so misrepresents the legal status of the debt, potentially violating the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692e ). 
4. Harm to Creditworthiness : This inaccurate reporting significantly impacts my credit score and financial opportunities. The continued derogatory reporting is unjustified given the cancellation of the debt. 

Requested Resolution To resolve this matter, I respectfully request that the CFPB : 1. Investigate MACYS/CBNAs compliance with FCRA and FDCPA regulations regarding the reporting of this account.

2. Require MACYS/CBNA to instruct XXXX and XXXX to remove the derogatory information related to this account from my credit report.

3. Provide written confirmation that the inaccurate information has been corrected or removed from my credit report.

Supporting Documentation To support this complaint, I have attached : A copy of the Form 1099-C issued by MACYS/CBNA for this account. 
My credit report highlighting the continued reporting of this account as charged off. 

Contact Information Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, TN XXXX Phone Number : XXXX Email Address : XXXX I request that this matter be addressed promptly and that a resolution is provided within the mandated timeframe for investigations. I reserve the right to seek damages under applicable consumer protection laws for any continued inaccuracies. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief