Consumer complaint received 2024-11-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: MD

Complaint narrative:
In early XX/XX/2024, I play the XXXX and other type games such as XXXX XXXX XXXX. A man called me on my phone telling me I won a cash award and would deposit a large amount of cash into my bank account. That same day, I went to the XXXX Branch Office of Truist and spoke with a senior customer representative. When I explained to her what the man said she asked if she could call the man and obtain a facsimile of his company and other information about the man 's company to ensure fraud was not taking place. When the bank representative asked for a fax with the man 's information, the msn immediately hung-up the phone. We concluded it was in fact fraudulent. I did not ask the Truist representative to report the fraud because it was evident i would never hear from that person again since he was caught. But The next day as I tried to access my bank account funds, Truist had locked me out of my account. At the time my retirement check had been deposited, my pay check had been deposited, i withdrew money from my credit union and deposited it in my Truist checking account. I had on my Truist account statement approximately {$1100.00} but unable to access it. I called for several month to acquire access to my funds as I spoke with the bank tellers, the fraud department and other bank officers but all i got was to runaround and ambiguous data about my account was being investigated for fraud. why would i fraudulently defraud myself in my own bank account with rent due, electricity due, gas needed for my car, jwater needed to wash my clothes, food for my family, etc. etc. etc. I needed my money. Truist never told me what the exact fraudulent investigation they were conducting or who was the fraudulent entity. Truist just sent me an {$8.00} check and a letter saying Truist can do whatever it wanted to do because i signed some Agreement that gave them the right to do anything with my money. I've never signed anything with Truist because they inherited my business from SunTrust. Whatever happened to the FDIC that's supposed to protect banking customers? Truist took my hard earned wages and kept them. That has to be against the law for a bank to take their customers money without explanation. Please help me right this horrible behavior by Trust or it will become prevalent and excessive class action suits will be filed. In reference tpo the FOIA you have my permission to acquire and/or obtain my final bank statement for XX/XX/XXXX and XX/XX/2024 to ascertain this truth I am submitting to the Consumer Financial Protection Bureau . I have suffered immensely because of TRUIT 's fraud against me. Truin didn't even show good faith by opening me another account automatically and transferring my original monies into another account. They just kept my money and ran with it. My civil rights were violated by Truist and Truist needs to compensate me for the pain, anguish, tormoil and XXXX caused by Truist for my diredt deposited wages not being able to go into my account because of Truist negligent behavior toward a faithful client. Thank you for your help in righting this wrongful action by Truist in dishonoring their customer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation