Consumer complaint received 2023-12-21 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Problem with personal statement of dispute
Company: FIRST ADVANTAGE CORPORATION
State: MA

Complaint narrative:
I filled a complaint an wasn't able to log in to respond for some reason. But I wanted to clarify some things. 
First Advantage will make it seem like they don't make the hiring decisions, that's false the company has been, sued for the same thing that my complaint is about. In the In-Eligible email they send is the Hiring Decisions the process doesn't continue after " First Advantage 'sends that email. Companies don't know the process so First Advantage will lie an claim they don't make the hiring decision, but that's just to cover up the truth. This Happened to me I was denied a job because of this email, was told try to get First Advantage to see if they can change the determination, since it was just an open case an not a " XXXX  ". I try to go back to First advantage an explain the situation, talked to " Supervisors ' an kept being told this is " XXXX XXXX " Criteria, so I ask what is the " Criteria " we can't tell you the " Criteria ". I'm sent back to the " Contractor " who says he can't do anything unless the determination is changed. Basically being sent in circles. First Advantage isn't complying with " Massachusetts Cori Reform Act " which states " Background Check Companies " aren't suppose to ask about background until your offered a position. I even showed them them " Cori Reform Act. I filled a " Dispute " stating that an open case shouldn't be reported on my background check the " Supervisor " stated this is part of XXXX  XXXX Criteria " they want to check for these things, I ask even it violates local " Employment Laws ", he says yes so then he says I will look into what your claiming tells me he will call me back never does, " Dispute 's " could take up to XXXX  days I called back XXXX  days later my Dispute was closed I'm like they didn't even look into what I asked him to an that he said he would. First Advantage doesn't want to take responsibility for their reporting that resulted in me losing out on a " Employment Opportunity " so I could provide for my family. The company can claim that they don't make the hiring decisions but that's a lie they don't have a way to contact corporate, nor will they try an get intouch with corporate, " Reach out to the contractor, contractor says you have to talk to First Advantage don't be convinced by their lies. Lastly I showed them " XXXX XXXX XXXX ", " EEOC Policy ", " XXXX XXXX Legal Policy " " XXXX ", Employers aren't suppose to ask about background until your offered a position. EEOC, denying someone Employment because of a pending case could be considered " Discrimination " which it is they recently implemented " Discrimination " because of arrest record " Massachusetts Commission Against Discrimination " ( " Mcad " ). XXXX  XXXX Legal Policy, clearly states there are " Guidelines " that are suppose to be followed to comply with " Massachusetts Employment Laws ", having a pending case isn't an admission of XXXX, even if I did have a XXXX  as long as it doesn't pertain to my job description, I could be hired, Their suppose to take into account. The charge, how Long ago it was, has the person been Rehabilitated by " Massachusetts Law " I showed First Advantage all of this they refused to acknowledge the information I provided so their company is ok with not complying with " Massachusetts Law ", because of the companies failure to company with local state laws I was denied employment.

Company response to consumer: Closed with explanation