Consumer complaint received 2024-10-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Wells Fargo, Knowingly opened fraudulent checking and savings account 's in my name such as account ending in XXXX, and XXXX, Wells Fargo Admitted to committing to Identity Fraud, During their new account scandal. CFPB Previously Fined Wells Fargo XXXX XXXX and Wells Fargo did not issue me a single refund for damaging my credit, and for causing me personal harm. Wells Fargo Subsequently, Opened Credit Cards without my authorization via online application. Wells Fargo Admitted to sending said cards to XXXX XXXX XXXX, And XXXX XXXX XXXX Neither of which I have ever lived at. Wells Fargo used stolen identification and a forged signature to open said accounts. Wells Fargo advised they received several disputes on these credit card accounts which were declined. I never issued any disputes on these account charges, I issued an account dispute on the entire account applications. I did not apply for any credit cards with their company and I did not utilize any credit cards. Most of the charges on the XXXX XXXX  they used as OVERDRAFT protection to a fraudulent checking account ending in XXXX. Which again was not authorized. The application was fraud for these cards. I did not receive any credit cards in my mail box nor to my address, I did not sign any account applications. I am a victim of Identity Theft/ Fraud and Wells Fargo knew that and still opened these accounts. Wells Fargo did not clear the extended fraud victim statements on my credit files, and they were not entitled to pull my credit for these credit card applications, Which I already advised. Wells Fargo knowingly opened accounts and sent cards to fraudulent addresses. A thief received the cards. A thief utilized the cards. Which Wells Fargo admitted to. When I reached out Wells Fargo told me that, They could not verify my information to these credit card accounts in their fraud department. Therefore they could not speak to me on these account 's. I filed all these accounts in my bankruptcy which was caused because of the theft that Wells Fargo Conducted. Which forced me into bankruptcy. Wells fargo advised the accounts are charged off and that a balance is due, I do not owe them any balances. I did not receive any monetary benefit from these accounts, and I have never lived at those addresses they listed. Wells Fargo has not provided sufficient documentation to back their false accusations. Lastly, Wells Fargo received my IRS Treasury Tax Refund on XX/XX/XXXX to an account ending in XXXX from a XXXX. XXXX XXXX XXXX XXXX XXXX. I contacted the IRS they conducted a trace. The IRS Sent XXXX XXXX XXXX XXXX XXXX my Tax refund for the amount of {$12000.00}. XXXX sent the funds remaining after fees to this fraudulent Wells Fargo account. XXXX told me today on XX/XX/XXXX they are not sure how they received an account number ending in XXXX With Wells Fargo. They told me they issued a Tax Check on XX/XX/XXXX in the amount of $ Amount ( XXXX ) : {$12000.00} Refund status : Funded Disbursement method : Direct Deposit Checking XXXX with a Trace # : XXXX Incorrectly. They told me they are not sure how they received the account number ending in XXXX for Direct Deposit. This account was closed due to Identity Fraud, and this account was not entitled to receive my tax refund funds. I already filed a claim with the IRS the IRS told me to contact XXXX XXXX XXXXXXXX XXXX XXXX  ) XXXX XXXX  told me to contact Wells Fargo, and advised that Wells Fargo Received the funds they were not entitled to receive. XXXX Advised me Wells Fargo must return the funds in which they are not entitled to that were stolen. These are my funds that I did not authorize to be sent to this fraudulent account. XXXX Told me they are not sure how they received this account number, however they advised once they transmit funds I must contact the bank that received the funds they were not entitled to return the funds back to them. Wells Fargo has refused to file a claim or return my IRS Treasury Tax Funds in which they were not entitled to receive. I did not file this on my tax return, I did not authorize Wells Fargo to receive my IRS Treasury Funds. Wells Fargo Advised me since this is not my checking account that the other company who issued the funds would have to file a claim, However that company refuses to file a claim as they stated they are not sure how the wrong account number got sent the funds, they are not sure who input the account number ending in XXXX to them. XXXX  Sent Wells Fargo the funds in ERROR, to this fraudulent account on XX/XX/XXXX. I am entitled to the funds, as I am the TaxPayer, and I did not authorize the funds to be distributed to this fraudulent Wells Fargo account. Wells Fargo as a financial institution has an obligation to return IRS Funds that were sent in error to an account that is not entitled to the funds. Wells Fargo Refuses to open a claim, and Wells Fargo refuses to assist me. Wells Fargo STOLE And accepted the funds in which the fraudulent account was not entitled to. I am a victim of Identity fraud. Wells Fargo Owes me {$12000.00} and I fully Expect Wells Fargo to return these funds back to XXXX. The account ending in XXXX was not and is not entitled to receive my IRS Tax Refund. I did not input this account number, and I never authorized funds to be sent to this account. Wells Fargo is a financial institution and as such the Financial institution which received the funds for the account in which is not entitled to the funds must be returned back to the company in which sent the funds in error.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation