Consumer complaint received 2026-03-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
I would also like to formally document that during this entire period of approximately XXXX weeks, I never received any written notification from Wells Fargo explaining the status of my accounts, the reason for the intended closures, or why I was locked out of my online banking. Although I was later told that some of my accounts would remain open, I was still unable to access them. This lack of access to my own accounts created significant disruption to my daily financial responsibilities. Additionally, I spent a substantial amount of time physically going into the bank and making repeated phone calls in an attempt to resolve this issue. This occurred during my personal break from school, and I effectively spent that entire time trying to correct a situation that was not caused by me, but by fraud and subsequent mishandling. Not only was I affected it was affecting my mother, my husband, my grandson, and my son I was also on. Each of these accounts. I want compensation for this and I want a quick response as well. The bank we went to was on XXXX XXXX and XXXX Tennessee. The branch XXXX was XXXX XXXX he was also in disbelief as was XXXX the XXXX office of Wells Fargo phone number XXXX. I was also forced to contact IRS Social Security making all these changes and bill pay which I could not pay my bills although my husband was on there I was a separate entity and I paid all the bills each month for the past XXXX years, some of which were late and direct direct withdrawals were disrupted. as we direct deposits, everything was disrupted in our life and XXXX handled. I still have yet to get a letter telling me the reason they did this. on many of the calls to the bank the answer was you are no longer a customer and or you have a relationship with Wells Fargo that was the answer I got countless times I need to Bank elsewhere. So with that, my husband and I had to go and open new accounts. We have not yet to even put our XXXX pay in there. This is just been an utter nightmare. I would hope after XXXX years Wells Fargo would be kind enough to compensate me and give me my reason for ending a relationship and then turning around and giving me my relationship back with no reasons. You XXXX contact me at XXXX or email XXXX all lowercase. The account ending in XXXX has a XXXX in it. That was the one that was really important as my grandson is in college and that was his lifeline as he graduates in XXXX and this has been going on for XXXX years, my son as well, my mother Whom is an elderly woman that I pay all her bills out of that was disrupted. My husbands business account was disrupted anything with XXXX and XXXX XXXX was disrupted, but not him myself. They blocked me only and XXXX the main person that does all the work for each of these people. I need answers and I need compensation. Thank you so much sincerely, XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation