Consumer complaint received 2026-03-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Block, Inc.
State: TX

Complaint narrative:
My cell phone was, in fact, hacked by an organized crime call center ( XXXX ) XXXX, and ( XXXX ) XXXX ). They are impersonating both XXXX and XXXX XXXX representatives. Requesting to screen share in order to extrapolate your personal information from what they see, and taking full control of your cellular device which you call from. I can provide the spoof emails that I constantly received via email in order to eventually lock my XXXX XXXX account, and temporarily hack my device to proceed the next steps of deception. As of XX/XX/XXXX And XXXX of XXXX, I had called and " screen shared " with XXXX different individuals via the XXXX phone numbers I have mentioned above on XXXX and a different screen sharing oriented App ( I can not recall the other Application ). The first individual was coercing me to buy XXXX gift cards in order to unlock my XXXX XXXX account. The Second individual requested XXXX gift cards as well, and multiple failed Bitcoin transactions via Cash App. The third individual also requested to go to my Cash App for multiple failed Bitcoin transactions, and I then became frustrated. I then demanded an explanation for each representative requesting XXXX gift cards and Bitcoin in order to unlock my XXXX account. They just continued to keep asking for multiple screen sharing, logging in and out of my Cash App, and XXXX online banking in order to redeem my funds. Now, XXXX the XXXX came around. I logged back into my back account and I was over drafted an amount of negative {$800.00} dollars. I then checked my Cash App, and notice multiple unauthorized transactions on the day of XX/XX/XXXX. I was more than convinced that my cell phone was hacked by scammers impersonating XXXX and XXXX XXXX representatives. I called them back telling them that the individuals, who screen shared and seen my passwords, made unauthorized transactions via Cash App after our phone conversations with XXXX different workers. Every individual who answered the phone asked me to hold, or hung up on me after I called attempting to demand an explanation. In conclusion, this was indefinitely an organized crime by asking to screen share by memorizing your passwords in order to clean out your bank account via Cash App. It all starts with coercion in order to obtain your personal information and process unauthorized transactions. I had to immediately change my Cash App password, online banking password, and get an entirely new debit card to keep the scammers at bay. Every single transaction via Cash App from XX/XX/XXXX and XXXX 2025 were unauthorized transactions. This is an unfortunate circumstance that I as a XXXX member have encountered this crime. I had suffered a financial loss of {$2000.00}. My police report case number is XXXX XXXX XXXX. XXXX XXXX badge number XXXX. To follow up with the XXXX XXXX XXXX ; their telephone number XXXX.

Company response to consumer: Closed with explanation