Consumer complaint received 2024-08-21 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: PA

Complaint narrative:
Dear Consumer Financial Protection Bureau ( CFPB ) Team, I am writing to seek your urgent assistance regarding a fraudulent transaction involving XXXX, a service provided by PayPal. I was scammed out of nearly {$1100.00} by an individual who used multiple false identities with multiple accounts and deceitful tactics to extract additional funds from me. Despite my efforts to resolve this matter with XXXX, my claims have been denied, and I have not been able to recover my funds. 

Transaction Details : Amount Transferred : {$1100.00} ( see breakdown below ) Date of Initial Transfer : XX/XX/year> Names and Amounts Used by Scammer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$200.00} Summary of the Fraudulent Activity : Multiple False Identities/bank accounts : The scammer used various names, including XXXX XXXX and XXXX XXXX, to deceive me and make fraudulent claims. This pattern of using multiple identities raises serious concerns about the effectiveness of XXXX 's fraud detection and prevention mechanisms. 

Deceitful Promises and Exhortion : The scammer made numerous promises about services that would be provided in return for the funds. After the initial transfer, I was persuaded to send additional money due to fear of losing my investment and based on the scammers manipulative tactics. Despite multiple transfers, the promised services were never delivered. 

Lack of Resolution : I promptly reported this issue to XXXXPayPal, providing evidence of the fraudulent activity and the multiple identities used by the scammer. However, my case was denied, and I was informed that there is no buyer protection for this transaction. I was confident in being protected since XXXX is part of PayPal and had asked if I was sending the funds as friends and family or for a service. Given this, I believed I was adequately protected. The denial was unjust, considering the fraudulent nature of the transaction and the failure of XXXXPayPal to detect and prevent this scam. 

Request for Assistance : Re-evaluation of My Case : I respectfully request that the CFPB review my case and assist in obtaining a resolution. Given the fraudulent nature of this transaction and the multiple identities used by the scammer, I believe I am entitled to a refund. 

Investigation of XXXXPayPal 's Responsibility : I urge the CFPB to XXXXnvestigate XXXX/PayPals handling of this case, including their fraud detection and customer protection measures, to ensure they are adequately safeguarding their users. 

Guidance on Next Steps : If additional steps are necessary for recovering my funds or addressing this issue, I would appreciate your guidance on how to proceed. 

Additional Information : I have attached all relevant documentation, including communication logs with the scammer and proof of the false identification used. 
i would like to release access to all correspondence between myself and scammer as well as XXXX and myself I appreciate your immediate attention to this matter and look forward to your assistance in resolving this issue. 

Thank you, XXXX XXXX

Company response to consumer: Closed with explanation