Consumer complaint received 2025-07-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: Selene Holdings LLC
State: MD

Complaint narrative:
I am writing to formally express my deep concern and request an investigation regarding my mortgage loan, which was transferred to Selene Finance on or about 2022. XXXX was trying to get me to agree to an outrageous loan amount with a mortgage payment of {$1700.00}, and I refused. At the time of the loan transfer. I held a XXXX FHA loan XXXX XXXX XXXX  I was informed through all verbal communications ( they have all recorded calls ) with Selene Finance that this rate would remain unchanged if my outstanding balance was paid in full. 

Unfortunately, I was unable to respond to Selene Finance 's frequent communication at that time due to a period of severe XXXX. I was under heavy medication and experiencing serious mental and emotional challenges, which made it extremely difficult for me to comprehend or respond to any documentation. During this time, I received an overwhelming number of letters - sometimes as many as XXXX to XXXX per day, as well as persistent phone calls and documents physically posted at my door. This contact pressure and perceived harassment caused me significant emotional distress and fear, and I would not agree to any terms or sign any documents. 

To get back on track, I sought help through the Maryland XXXX Assistance XXXX ( XXXX ). I made it explicitly clear to them that I was at a XXXX XXXX  fixed rate for XXXX XXXX  and that the purpose of their financial assistance was to bring my mortgage current under the original terms. I was repeatedly told by XXXX ( it's recorded in their records ) that once the balance was paid, the loan would be reinstated. Based on this understanding, XXXX issued a payment to Selene Finance on my behalf. However, over a year later, I discovered, without any notification or documentation, that my interest rate had changed, and the terms of my loan had been altered without my knowledge or consent. I am XXXX XXXX XXXX, and I would have never agreed to these terms. Even more concerning, Selene Finance has reported this false balloon mortgage status to my credit bureaus, which is both inaccurate and damaging to my credit profile. 

With the economy the way it is, and given that I am on total XXXX and receive a fixed monthly income, there is no way I would have ever knowingly agreed to a balloon mortgage or adjustable interest rate. I simply can not afford it. I continued to asked in these recorded line, this is a fixed rate XXXX XXXX and once the balance is paid, my loan will be reactivated without problems. Yes, is what I was always told. When I called to asked why the portal is reflecting a balance, they said that I have a XXXX balance but my interest is going to XXXX XXXX I cant believe this company and their practices. 

Currently, the borrower portal reflects a delinquent status, which is totally inaccurate. Given my circumstances, I find Selene Finance 's conduct deceptive, aggressive, and potentially predatory. I respectfully request a formal investigation into the handling of my mortgage loan, including a review of all changes made to the loan terms without my consent. 

I am attaching all available documentation from my Selene Finance borrower portal to support this complaint. Thank you for your time and attention to this urgent matter! 

I NEED HELP! 

XXXX XXXX

Company response to consumer: Closed with explanation