Consumer complaint received 2025-06-03 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: MI

Complaint narrative:
RE : Paypal dispute : XXXX XXXX XXXX : I had not updated my married name and they had my last name as XXXX. It has now been corrected to XXXX. 

On XX/XX/XXXX, I was on XXXX and saw an ad for shirts that promoted mental health. The company name was " XXXX ''. That name isn't important because it isn't their real name. My total for my XXXX shirts was supposed to be around {$65.00}. When I entered my debit card, it was run for {$81.00} and the company name showed up as XXXXXXXX XXXX  I immediately looked at reviews and determined this is an unethical and scam company. They sell items via XXXX sponsored ads using many different company names as well as products. The reviews indicated that orders never arrived, or if they did, they were very poor quality. XXXXXXXX XXXX  would not refund according to the reviews. I immediately tried to cancel my order, but there is no order number AND the company responded to my email stating they had already shipped my order. Mind you, I contacted them within XXXX minutes of my order. When they refused, I immediately filed a dispute with Paypal. There was no option for wrong transaction amount or fraudulent company, so I had to pick item not received. I tried to clarify in the place where I could leave comments. In addition, the disputed amount showed as {$69.00} USD instead of {$81.00}. 
My dispute wording with Paypal : I was given a total that was less than {$70.00}. When I submitted the purchase through PayPal, it was charged {$81.00}. I tried to email the seller, but there is no order number to be able to cancel the order. I think this is a scam company. Please reverse the charge XXXX XXXX In response, Paypal told me I had to work with the seller. The seller told me they would refund me the overcharge of approximately {$16.00}, which Paypal later told me was sales tax. It appears my order was placed with a XXXX company and they did not disclose the additional {$16.00} on their order form. I declined, as I no longer trusted this company. On XX/XX/XXXX, I escalated this issue with Paypal so they would step in and help. They reached out to the company and asked for tracking information. The company sent fraudulent shipping information, showing the items were delivered to my home. They were not. Paypal closed my dispute on XX/XX/XXXX. 
I then called Paypal on XX/XX/XXXX and spoke to a woman. She told me my dispute was closed in favor of the seller. When I gave her the history of the purchase, she told me she would have the transaction reversed. Call reference XXXX XXXX 
After waiting over XXXX weeks with no reversal, I called again and asked for a supervisor. On XX/XX/XXXX, XXXX said the resolution was closed and then the call dropped. I called again the next day and spoke to supervisor XXXX. He argued with me about their decision, but ultimately said he would pull my call from XX/XX/XXXX and listen to it. After prompting from me, he said I would hear back by email or phone call within XXXX weeks. I never heard back. Call reference XXXX XXXX. 
On XX/XX/XXXX, I again called Paypal and asked for a supervisor. I was connected with XXXX, but he said he was not the same XXXX as my previous call. He was very belligerent and kept telling me they would not change my disputed amount. When I tried to explain the situation, he would interrupt me and talk over me. I asked him if he was actually a supervisor because he did not have customer service skills. He kept putting his call on mute and not speaking. I had to ask multiple times if he was still there. I finally asked to speak to a different supervisor. Of course, I was told there was not another supervisor available. They would have to call me back, so he told me to keep my line open. When I asked when to expect a call, he said he could not give me a time frame. It has been XXXX hours, and no phone call. Based on the dispute history, I do not anticipate anyone will call me. 
To sum up, I placed an order with what I thought was XXXX, for {$65.00}. This is what showed would be owed, according to their order information. My Paypal was charged {$81.00}. I immediately tried to cancel, and then filed a dispute with Paypal. Paypal has lied and dropped the ball over and over. I would like my money back. Despite what XXXXXXXX XXXX says, I did not receive my order and I am not interested in purchasing from their company ever again. 
This is my conversation history with the company : Your conversation with XXXXXXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX Thank you for contacting us! We are really sorry for the inconvenience. As we checked, your package was sent out and it is still on your way, we can not stop. Please do not worry.When the item arrived, if you are unsatisfied with the item, we will try our best to help you. Thank you for your understanding! 
V XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX Dear Customer, We feel so sorry for your dissatisfaction. The additional charge was made due to a system error. If you want us to refundWe will refund you. Looking forward to your reply. Thank you. 
XXXX XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX No thank you. I asked to cancel within XXXX minutes of the transaction. There is no way my package shipped within XXXX minutes. In addition, you overcharged me by {$15.00}. Furthermore, your reviews are horrible. The positive reviews were taken down for being fake. Almost all the others are ones. Please refund my entire purchase now! 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear Customer , We feel so sorry for your dissatisfaction. The additional charge was made due to a system error. We will refund you immediately and you will receive your refund in XXXX business days. As we checked, your package was sent out and it is still on your way, we can not stop. Please do not worry.When the item arrived, if you are unsatisfied with the item, we will try our best to help you. Thank you for your understanding! 

My communication with Paypal : Your responses XX/XX/XXXX, XXXX PDT You provided additional info. 
It says my package arrived. It did not. Based on other customer reviews, I do not anticipate it will arrive. Please have merchant refund all of my payment. 
________________________________________ XX/XX/XXXX, XXXX PDT You provided additional info. 
The disputed amount is {$81.00} ________________________________________ XX/XX/XXXX, XXXX PDT You escalated this issue. 
Escalation info Escalating to PayPal claim for resolution. 
This is the tracking information they claim. I have not received this package XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXXXXXX XXXX XXXXXXXX, Delivered, Front XXXX XXXX Your item was delivered at the front door or porch at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX XXXX, XXXX to local courier XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX XXXX, XXXX completed XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX XXXX, Released From XXXX XXXX XXXX XXXX Your shipment is in transit. Thanks for your waiting. 

XXXX XXXX XXXX, The goods have been picked up abroad XXXX XXXX XXXX, Item Flight landing XXXX XXXX XXXX, Item Flight departure XXXX XXXX XXXX, Released From Export Customs XXXX XXXX XXXX, Arrive at XXXX XXXX to abroad XXXX XXXX XXXX XXXX XXXX XXXX, Item departed from origin. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX outbound in sorting center. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX inbound in sorting center. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has been collected

Company response to consumer: Closed with explanation