Consumer complaint received 2020-05-02 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: U.S. BANCORP
State: MA

Complaint narrative:
XX/XX/XXXX Elan Financial Services XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MS XXXX To Whom it May Concern at Elan Financial, This letter is to dispute your company reporting me to credit services for late payment as I was not at fault. I have also attached a letter from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the bank through which I have the credit card, supporting my good standing as a customer since XXXX. I have had a credit score of above/around 800 for sometime now and am furious that an error on the part of Elan financial has resulted in my score being lowered significantly especially as I would like to purchase a new home soon. 

XXXX XXXX XXXX XXXX switched to using your company to service their credit cards sometime around XX/XX/XXXX. Since then I have had a plethora of challenges with the credit card which include not receiving my new credit card for months, the new credit card I received not working, payment not going through to Elan financial from XXXX bank, Elan financial having my incorrect address, etc. I have a new baby, mother with XXXX health and  returned to work from XXXX  leave at the end of XXXX so having to add calling Elan financial on account of errors of Elan financial to my list of things to do has caused me additional stress. 

I have been with XXXX since XXXX using them as my main bank account, for various car loans, refinancing a mortgage and my credit card. I have never had an issue with any services from XXXX until they partnered with Elan financial for their credit cards. When I called XXXX multiple times to express my concerns about Elan financial they confirmed they were receiving multiple complaints from customers since partnering with Elan financial. 

As your records indicate, I called Elan Financial on the following dates ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) for various issues such as not receiving my card, your company not recording the correct mailing address for me, payment from MITFCU not sending to Elan Financial ( when Ive never had an issue with any payments from XXXX going to any other company ), etc. I called on XX/XX/XXXX to speak to someone at Elan Financial about the late payment fee. She told me it would be removed, there would be no reporting to credit agencies and that there was an agreement between XXXX and Elan Financial that there would be no late fees charged and not reporting to credit bureaus during the 90 day conversion. This agreement on no late fees or credit bureau reporting is also referenced in the attached letter from XXXX. 

When I noticed my credit score drop I immediately contacted Elan financial on XX/XX/XXXX at XXXX. I spoke with a person named XXXX who said I could only mail ( not fax or email XXXX my dispute request to the address listed at the top of this letter. I expect this to be resolved immediately by Elan financial contacting the credit bureaus to remove this error that has resulted in significantly lowering my scores so I do not need to take further action. My contact information is below should you need to reach me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation