Consumer complaint received 2024-08-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Confusing or missing disclosures — 
Company: JPMORGAN CHASE & CO.
State: MD

Complaint narrative:
XX/XX/XXXX processed payment for for {$2100.00} at XXXXXXXX XXXX XXXXXXXX Emailed receipt received at XXXX Card type : XXXX Card # : XXXX Payment method : Card Tapped XXXX XXXX : XXXX Wed XXXX am emailed received Your payout has failed We've canceled your XX/XX/XXXX withdrawal of USD {$2100.00}. 

Common causes of a failed withdrawal : The admin name on the account is not the name on the bank account. For security reasons, the financial admin must match the name of the account we're sending money to. 
The bank account number is invalid or mistyped. 
The routing number is incorrect. Some banks use a different routing number than the one printed on your checks for electronic ACH transfers. We recommend contacting your bank to verify the correct number to use. 
If you've already entered in new bank account information, we will initiate a new transfer of funds as soon as possible. We typically allow XXXX business days for transactions like this to complete. 

If you need any help, or have any questions, let us know by responding directly to this email. 

Email received XXXXXXXX XXXX XXXX XXXX XXXXXXXX Payments Your account has been closed Unfortunately, we can no longer support your business and we'll need to cancel any pending payments. 

Because your account is susceptible to a high chargeback or dispute rate, we have to put your remaining balance into reserves for a minimum of 30 days. If your balance goes negative, we'll recover those funds from your bank account. For full details, you can read our Terms of Service : https : //go.wepay.com/terms-of-service-us. 

Thank you for understanding and we apologize that we couldn't offer a better solution. 

email received XXXXXXXX XXXX XXXXXXXX from Wepay Thank you for your email. 
XXXX received your support request ( # XXXX ), and someone from our Customer XXXX team will be in touch within XXXX business days. 

In the meantime, XXXX of the articles in our XXXX XXXX might help you get an instant answer to your question. 

Thank you for being part of the WePay community. 


XXXX ( WePay XXXX ) XX/XX/XXXX, XXXX XXXX Hello, After careful review, it has been determined that we will no longer be processing payments for your account and have closed the account. Any funds in the account have been placed in reserve and will be reviewed for potential release in 120 days from the closure date. Please contact us after the 120 days has expired. 

Thank you, XXXX WePay by XXXX XXXX XXXX questions? Check out our XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX  have emailed XXXX for XXXX information he refused to answer any questions. I have not had any chargebacks, or disputes in the past. If my account was a risk I don't understand why wait until I have a transaction to cancel account. 

I am a small business and this severely cripples my ability to do business and live.

Company response to consumer: Closed with explanation