Consumer complaint received 2022-09-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
I had been banking with Huntington National bank for the last 6 or 7 years. In the middle of XX/XX/2022, I went to the Huntington bank at XXXX XXXX XXXX. XXXX XXXX, Ohio. XXXX because I was angry about my checking account being over drafted by - {$400.00}. I went in that day to talk to a bank teller and then was referred to a bank manager. The bank manager and or supervisor whos first name is XXXX who works at the XXXX XXXX. Huntington National bank branch. I told XXXX what was going on that my bank account was over drafted by - {$400.00}. XXXX tells me that their is a tool on the Huntington app that I can use that will stop overdraft fees from being able to go on my Huntington bank account. This was the first time I had ever heard of that. I had been to that Huntington bank branch before about overdraft fees and NOBODY in that branch ever told me that their was a tool that can stop my account from being over drafted. XXXX was very rude. I did not like her costumer service at all!!!! That same day, I got on the phone with Huntington Cooperate to file a complaint against XXXX and the XXXX branch. Supposedly the complaint was filed. I told the supervisor that I was talking to that I would be taking legal action against them if that overdraft fee did not disappear. The supervisor said I may do so. I patiently waited for them to clear the overdraft fee. I was told that I had to clear the overdraft fee before I could close my account. I did not clear the overdraft fee because I did not have the money at the time and it was NOT MY responsibility to get rid of the overdraft fee when they never told me about their being a tool that I could use to stop overdraft fees from coming in. Huntington is the WORST bank I have ever banked with. Their customer service is very poor and they love robbing people of their money. Thats why they get bad reviews all the time. A few days ago in XX/XX/2022 or XX/XX/2022. Around that time, I got an email from Huntington saying that my account was over drafted by - {$24.00}. The bank teller who I talked to a week ago on XX/XX/2022 at XXXX at the XXXX branch when I went to close my account told me that my account was closed after I asked her before I left the bank that day if she had closed my account. She said yes. She LIED to my face. She is a XXXX XXXX XXXX XXXX XXXX  who works at the XXXX branch as a bank teller. She is a XXXX XXXX and she thinks its XXXX. If my account was closed, I should not have been getting an email from Huntington National bank a few days ago saying that my bank account was overdraft - {$24.00}. The XXXX XXXX XXXX XXXX bank teller lied to my face and did not close my account account when was asked to. I called Huntington bank customer service this morning to let them know what was going on about the bank teller lying to me about my account being closed a couple weeks ago and how I got an email about an - {$24.00} overdraft fee. They told me to call or go to the local branch that I went to a couple weeks ago about closing my XXXX account. I called Huntington National bank XXXX XXXX XXXX this morning at XXXX and the supervisor XXXX who was mentioned previously answered the phone. I told her what was going on. She hung up the phone on me. Shes just as rude as she was when I went there the middle of XXXX and I spoke with her. Nothing as changed about her. Very poor customer service. That is when I decided to file a complaint with Consumerfinance.gov. I hope you all take the appropriate action against Huntington National bank please and thank you. Huntington National bank has been harassing me. I have attached my last receipt that I have gotten within the last few days from Huntington National bank XXXX branch that was giving to me after the bank teller lied to me and said my account was closed.

Company response to consumer: Closed with explanation