Consumer complaint received 2024-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
On XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Plaintiff obtained a copy of her consumer report and discovered incomplete, inaccurate, false information furnished by the defendant XXXX XXXX XXXX XXXX. Defendant XXXX XXXX XXXX XXXX furnished one trade line, Account No. XXXX, in the amount of {$8400.00}. On XX/XX/XXXX, the defendant XXXX XXXX XXXX XXXX flagged the above account as closed and a charge off. However, records indicate that account was opened until XXXX XXXX XXXXXXXX. The defendant XXXX XXXX XXXX XXXX received payments toward the open account during the months the account was marked closed/charged off. On XX/XX/XXXX and XX/XX/XXXX, Plaintiff contacted Defendant XXXX XXXX XXXX XXXX via certified mail by requesting that debt to be verified by the defendant XXXX XXXX XXXX XXXX providing a detailed and itemized statement of ALL activity to this account, including the contract the Plaintiff must have allegedly signed to bind the Plaintiff to this debt, The photo identification the Plaintiff must have provided at the time of starting services with the defendant XXXX XXXX XXXX XXXX in order for the defendant XXXX XXXX XXXX XXXX to assure that this was not an attempt of someone else to commit a fraud the Plaintiff, an itemized statement breaking down the balance with the defendant XXXX XXXX XXXX XXXX claim the Plaintiff owe, and any other documentation the defendant XXXX XXXX XXXX XXXX  must have in order to truthfully make a notarized statement on the defendant XXXX XXXX XXXX XXXX  letterhead, attesting to the defendant XXXX XXXX XXXX XXXX compliance of the XXXX. Defendant XXXX XXXX XXXX XXXX failed to verify debt at the Plaintiff request- FDCPA violation, continued to report & communicate this disputed debt to the CRA- FCRA violation XXXX FDCPA violation ( s ) 15 usc 1681b12, 15 usc 1692c , and ignore the change of address. Plaintiff disputed the tradeline with Defendants Experian, XXXX, and XXXX by sending written disputes on the following dates, XX/XX/XXXX ; XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Plaintiff informed all defendants that the following information was inaccurate and needed to be investigated ; account status, high balance, payment history, last activity date, account opened date. The plaintiff requested to be provided proof of this alleged item, specifically the contract, note or other instrument bearing the Plaintiffs signature. Upon information and belief, Defendants Experian, XXXX, and XXXX sent a dispute to the defendant XXXX XXXX XXXX XXXX providing all relevant disputed information. Upon information and belief, defendant XXXX XXXX XXXX XXXX verified to the Defendants Experian, XXXX, and XXXX that the tradeline was accurate. 
My potential legal claims against Defendants Experian, XXXX, and XXXX, pursuant to the FCRA include the following : ( 1 ) 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( A ) failure to conduct a reasonable investigation on the alleged tradeline after receiving notice of the consumer dispute ; ( 2 ) 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( B ) failing to review all relevant information forwarded to you by the consumer reporting agencies ; ( 3 ) 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( C ) failure to report the accurate information to consumer reporting agencies and failing to report the results of the reinvestigation; ( 4 ) 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( D ) failing to report accurate information to the consumer reporting agencies and continuing to report information that was false, inaccurate and unverifiable. ( 5 ) 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( E ) failing to have a procedure in your system with the consumer reporting agencies to ( i ) modify the inaccurate information in your system, ( ii ) delete the inaccurate or unverifiable, erroneous information, or ( iii ) block the re-reporting of inaccurate or unverifiable information. It is my position that your conduct has been negligent and/or willful, which will entitle me to recover actual damages, punitive damages and costs pursuant to 15 U.S.C. 1681n.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation