Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I am filing this complaint against Bank of America regarding two related issues : ( 1 ) the prolonged failure to return funds from a previously closed account, and ( 2 ) the abrupt closure of a newly opened account immediately after successful identity verification and approval, without meaningful explanation, notice, or consistent communication. Consumer Identification Information For account identification and investigation purposes : Previously closed Bank of America account/debit card number : XXXX Newly opened Bank of America account number : Ending in XXXX Social Security Number ( if required for identity verification ) : XXXX This information is provided solely to assist with account identification and complaint resolution. 1. Failure to Return Remaining Funds From Previously Closed Account Earlier this year, Bank of America closed one of my personal bank accounts. I was never clearly informed of the reason for the closure. At the time the account was closed, approximately $ XXXX remained in the account, and those funds still have not been returned to me despite nearly six months having passed. In approximately XXXX XXXX, I contacted Bank of America by phone regarding the remaining balance. I was informed that a check had allegedly already been mailed and that if I did not receive it, I would need to wait until XXXX XXXX to request reissuance. When XXXX arrived, I contacted Bank of America again. Instead of reissuing the check or resolving the issue, I was told to wait another month. At this point, I have serious concerns regarding whether the check was ever actually mailed or whether Bank of America failed to properly process or track the mailing. I have consistently received mail at my address without issue, including financial correspondence, mailed checks, and Bank of America bill-pay checks. I have not experienced any mailing problems at this address. Despite repeated efforts to resolve this issue, I still do not have access to funds that belong to me after nearly six months. I believe this delay is unreasonable and has caused substantial inconvenience and financial concern. I respectfully request that Bank of America provide documentation regarding : Whether a check was actually issued ; The issuance date ; The mailing date ; The mailing address used ; Whether the check was returned, voided, cancelled, or reissued. 2. Newly Opened Account Approved After In-Person Verification and Then Closed Overnight Without Notice Recently, I opened a new Bank of America account and was instructed to complete in-person identity verification at a Bank of America branch XXXX I completed the identity verification process successfully, and my account was immediately approved. However, the very next morning, I discovered that I could no longer log into online banking. After contacting customer service, I was informed that the account had already been closed. This raises several serious concerns : If Bank of America intended to close the account, why was the account approved immediately after successful in-person identity verification? Why was I permitted to complete branch verification and receive approval only for the account to be terminated overnight? Why was I not provided any meaningful explanation? Why did I receive no notification whatsoever regarding the closure, including no email, text message, secure message, phone call, or written notice? I understand that financial institutions may reserve contractual discretion to close accounts. However, consumers should reasonably expect transparent treatment, consistent communication, and reasonable notice regarding material account status changes, particularly after successful identity verification and account approval. The circumstances surrounding this closure raise concerns about inconsistent handling and lack of transparency. 3. Poor Customer Service and Contradictory Communication When I contacted customer service regarding the newly closed account, the representative repeatedly stated that Bank of America had the right to close my account at any time. While I understand that banks may have contractual authority to close accounts, the representative failed to meaningfully address my concerns, failed to explain why I received no notice, and failed to provide any reasonable path toward resolution. The representatives handling of the situation felt dismissive, unprofessional, and unhelpful. More importantly, Bank of America has repeatedly provided inconsistent and contradictory information regarding the return of my remaining funds from the previously closed account and has failed to provide any meaningful resolution. 4. Consumer Protection and Legal Concerns I believe Bank of Americas conduct raises concerns under consumer protection principles embodied in the Dodd-Frank Wall Street Reform and Consumer Protection Act, including : 12 U.S.C. 5531 ( Section 1031 ) prohibiting unfair, deceptive, or abusive acts or practices in connection with consumer financial products and services ; and 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) ( Section 1036 ) prohibiting covered financial institutions from engaging in unfair, deceptive, or abusive acts or practices. Specifically, the prolonged failure to return my remaining funds, contradictory communications regarding the alleged mailed check, lack of transparency, and abrupt closure immediately following successful in-person verification without meaningful explanation raise concerns regarding unfair or deceptive consumer financial treatment. Additionally, if any information regarding these account closures was furnished to XXXX XXXX XXXX XXXX XXXX XXXX or similar consumer reporting or banking risk systems, I request confirmation that such reporting complies with applicable accuracy obligations under the Fair Credit Reporting Act ( FCRA ), including : 15 U.S.C. 1681s-2 ( a ) ( 1 ) prohibiting furnishers from reporting information they know or have reasonable cause to believe is inaccurate ; and 15 U.S.C. 1681s-2 ( a ) ( 2 ) requiring correction or updating of incomplete or inaccurate information. If inaccurate, unverifiable, misleading, incomplete, unsupported, or unfairly characterized reporting occurred, I request immediate correction or removal. 5. Request for Investigation, Correction, and Removal of Adverse Banking Records Due to the lack of transparency surrounding these account closures, contradictory communication, and the absence of any meaningful explanation, I respectfully request that Bank of America : Conduct a full investigation into any information reported or furnished to XXXX XXXX XXXX XXXX XXXX XXXX or any similar consumer reporting or banking risk system in connection with these account closures ; Remove, correct, suppress, or retract any information that is inaccurate, unverifiable, misleading, incomplete, unsupported, unfairly characterized, or no longer appropriate for reporting ; Provide written confirmation regarding whether any reporting was made to XXXX or similar systems and the exact nature of such reporting ; Review and reconsider any internal Bank of America risk flags, account closure records, adverse banking history, internal negative designations, or banking restrictions associated with my consumer profile and remove or correct any records that are inaccurate, unsupported, improperly generated, unfairly characterized, or no longer justified ; Conduct a goodwill reconsideration of any adverse internal banking restrictions that may negatively affect my ability to maintain a banking relationship with Bank of America in the future. Given the circumstances of this caseincluding approval immediately after successful in-person identity verification followed by abrupt overnight closure without meaningful explanationI believe additional review of these adverse records is appropriate. Requested Resolution I respectfully request that CFPB require Bank of America to : Immediately investigate and return my approximately $ XXXX remaining balance from the previously closed account ; Provide written documentation regarding the allegedly mailed check, including : issuance date ; mailing date ; mailing address used ; whether the check was returned, voided, cancelled, or reissued ; Provide a written explanation regarding why my newly approved account was closed overnight after successful in-person identity verification ; Confirm whether any internal or third-party reporting ( including XXXX XXXX XXXX or similar systems ) was generated due to these account closures and correct, suppress, or remove any inaccurate, unsupported, misleading, unverifiable, incomplete, or unfairly characterized information ; Conduct a full review of any internal Bank of America risk records , adverse banking designations , account closure flags, or banking restrictions and remove or correct any inaccurate, unsupported, improperly generated, or unfairly characterized records ; Improve communication and notification practices regarding account closures and material account status changes. I believe Bank of Americas handling of these matters reflects inconsistent communication, lack of transparency, unreasonable delay in returning consumer funds, inadequate handling of account status changes, and potentially inaccurate or unfair consumer banking reporting practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief