Consumer complaint received 2024-09-13 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
Because i got an email REPLY today from Synchrony Bank saying that this address ( XXXX ) OFFICE OF THE XXXX  ( Corporate Consumer Relations ) DOES NOT MONITOR EMAILS even-though XXXX XXXX XXXX XXXX XXXX ) emailed me on XXXX and I REPLIED HIM XXXX  RECORDS, i'm hereby via CFPB sending all the emails i have sent to that Office of The XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Forwarded message XXXX XXXX XXXX XXXX XXXX From : XXXX XXXX XXXX Date XXXX XXXX, XXXX XX/XX/XXXX at XXXX Subject : XXXX : CFPB XXXX To : XXXX XXXX XXXX XXXX. XXXX XXXXOffice of the XXXX XXXX XXXX Where's the LIST ( breakdown ) showing the services provided so i can pay for those specific services?? 


XXXX XXXX XXXX XXXX XXXX  Forwarded message XXXX XXXX XXXX XXXX XXXX From : XXXXXXXX XXXX XXXX Date : Fri, XXXX XX/XX/XXXX, XXXX Subject : CFPB XXXX To : XXXXOffice of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX . You can scroll through this and confirm that XXXX XXXX has never responded to any of my emails, not even one, since XXXX. 

The scheduled CEMENTING of the crown was never done. 
Synchrony Bank and XXXX XXXX. OWES ME at-least half the balance. 

Please LIST what services were provided. 

I didn't order for porcelain to be mixed into the material on XXXX. 


XXXX XXXX XXXX XXXX XXXX  Forwarded message XXXX XXXX XXXX XXXX XXXX  From : XXXX XXXX XXXX Date : XXXX XXXX XXXX XXXXXX/XX/XXXX at XXXX Subject : XXXX : No Porcelain To : XXXX XXXX XXXX XXXX XXXX  Please i need my refund to my CareCredit because I DID NOT PAY FOR A MATERIAL CONTAINING PORCELAIN which makes it vulnerable to cracking. 

You're not disputing the fact that on XXXX i spoke with XXXX XXXX and EMAILED about doing the material without porcelain which you INSISTED MUST BE DONE WITH PORCELAIN. 

Please can you process my refund {$1200.00} and email me the document. 


-- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Thu, XXXX XX/XX/XXXX, XXXX Subject : XXXX : No Porcelain To : XXXX XXXX XXXX XXXX. XXXX Please CANCEL my appointment and issue my refund. 
I don't need LAVA crown. 

Another dentist will do my XXXX without porcelain. 


XXXX XXXX XXXX XXXX XXXX Forwarded message XXXX XXXX XXXX XXXX XXXX  From : XXXX XXXX XXXX Date : XXXX XXXX XXXX XXXX  at XXXX Subject : XXXX : No Porcelain To : XXXX XXXX XXXX XXXX. XXXX Please, let me know if we can proceed with this : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Forwarded message XXXX XXXX XXXX XXXX XXXX  From : XXXX XXXX XXXX Date : XXXX, XXXX XX/XX/XXXX at XXXX Subject : Fwd : No XXXX  To : XXXX XXXX XXXX XXXX XXXX XXXX I found two dentists than can do my XXXX without porcelain layer on it. 


XXXX XXXX XXXX XXXX XXXX Forwarded message XXXX XXXX XXXX XXXX XXXX  From : XXXX XXXX XXXX Date : Thu, XXXX XX/XX/XXXX, XXXX Subject : No Porcelain To : XXXX XXXX XXXX XXXX. XXXX Please let 's do my XXXX crown without porcelain on it. 

I need something SIMPLE with less issues to worry about. 

XXXX XXXX XXXX doesn't need much aesthetics. I simply need to take care of my gums and hygiene. 

I didn't know that there are different types of crown-material which i'm just reading about.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation