Consumer complaint received 2025-02-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
Chase reported me late on a mortgage payment for XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. My payment were made on time and were paid according to the monthly mortgage statements they provided. 

I notified Chase on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX that I paid my XXXX payment and they incorrectly reported my payment as missing to the credit bureaus. Per the CFPB, they should not have send negative information to a credit reporting company regarding that payment for 60 days after receiving notice of the error. 

Here 's what happened : I made a {$5000.00} payment towards my principal balance In late XX/XX/XXXX. 

- My Mortgage statement dated XX/XX/XXXX, due for XX/XX/XXXX, says the amount due {$140.00}. 

- On XX/XX/XXXX, I transferred {$220.00} from my Chase bank account to the Mortgage account to pay the {$140.00} that showed due. On XX/XX/XXXX, Chase transferred the {$220.00} back to me and did not record it against my mortgage. 

-The next Mortgage statement dated XX/XX/XXXX for was due for XX/XX/XXXX, shows I owe {$140.00} from past due XXXX payment and an {$8.00} late fee. For a total amount due of {$140.00}. No other payments were listed as due. 

On XX/XX/XXXX at XXXX MST, I received a collection phone call from Chase at which time they said I was past due. They explained that since I made a large {$5000.00} pmt towards my mortgage, it automatically caused an extra deferred balance of $ 3K to become due and payable in 1 balloon payment. I told them I paid the amount shown due for XX/XX/XXXX on both my online mortgage statement and printed mortgage statement. I notified them they can't report me as past due. Their answer was ... that I should have known I had to pay the higher amount even though the mortgage statement said only {$140.00} was due. 

Per CFPB Rules- they are required to send me accurate billing statements that correctly indicate the amount due in order to not be late. Their billing statement and their online account showed I only owed {$140.00}. However, Chase is arguing that despite my mortgage statement only showing {$140.00} was due, I should have paid them $ XXXX. and that's why they reported me as a missed payment to the credit bureau. 

Since I only had an extra $ XXXX to pay down my mortgage ( not an extra $ XXXX ), I asked them to reverse the {$5000.00} XXXX payment that was sitting the suspense account and refund me whatever was left after making my mortgage payment and I will just not pay down my mortgage. The Chase representative said they would make that request to their processing department and get back with me on an answer. She also told me I should apply for loan workout ( which I did that same day ), just in case they couldn't reverse the $ XXXX. 

I also inquired if there was a monthly payment for XXXX and the Chase representative told me not to worry about it until she got back with me regarding the $ XXXX refund in 7 days. She called me back on XX/XX/XXXX at XXXX XXXX  to tell me she was still working on getting the $ XXXX refunded, I mentioned my credit history was very important to me, to which she replied. " I have put a detailed record in the system notes and you will not be considered late since you are actually waiting for Chase to refund the $ XXXX over pmnt ''. She called again on XX/XX/XXXX at XXXX to tell me again that she's still working on it. Her final call to me was on XX/XX/XXXX at XXXX to tell me she was not able to reverse the $ XXXX and that I should move forward with the loan modification. That night I logged into Chase online and it showed I needed to pay {$450.00} to be all paid up. So, I paid {$450.00} that evening. 

That same evening ( XX/XX/XXXX ), I contacted the escalations department explaining the situation and providing my proof of my XXXX pmt and asked them to correct my credit bureau that showed I had not made my XXXX or XXXX payments. On XX/XX/XXXX, the chase escalations department replied and denied correcting my credit report on the basis that I should have known I had to pay $ XXXX, even though their billing statement and online account showed I only owed {$140.00}. 

They also mentioned they sent me a letter in XXXX regarding the $ XXXX balloon. I never received a letter in XXXX regarding this balloon payment, but regardless, I can not be expected to pay an amount different than the amount that's listed on my mortgage statement or my online account. 

To this date, I still have not received a mortgage statement or any other kind of billing statement from chase showing that $ XXXX is currently due.

Company response to consumer: Closed with non-monetary relief