Consumer complaint received 2025-07-10 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Source Receivables Management LLC
State: WI

Complaint narrative:
Source Receivable Management ( debt collector ) seeking payment from me on behalf of XXXX XXXX XXXX XXXX 

The initial transaction was on XX/XX/XXXX, I opened an account, received a free phone that was only needed for a few days. With the option of returning the phone within 20 days under their " Buyers Remorse '' policy, where I wouldn't be charged any additional money. I was only required to pay the taxes on the free phone, and if returned within the allowed time frame I would only have to pay the restocking fee. Both of which I paid with the return of the phone in excellent condition, and canceling/closing of the account on XX/XX/XXXX. XXXX months later in XX/XX/XXXX, I received a bill in the mail from XXXX directly. I called and spoke to them and they acknowledged that it was an error on their part. XXXX stated that XXXX reverse and remove the charges. And in XXXX of XXXX I began receiving calls from a collection agency, different from the one listed above. I explained the matter to them and they said theyd speak to XXXX XXXX XXXX it cleared. 

After speaking with that collection agency to confirm that they were working on clearing it, I went to the physical location of XXXX where the initial transaction took place. They stated that Id have to call customer service, which I went out into the parking lot to do. And I have a XXXX minute audio recording of that call speaking with XXXX customer service, dated XX/XX/XXXX where they acknowledge that it was an error, and that I didnt need to call the collection agency back, that they were going to fix it. I asked for a claim or reference number for my call, which was provided. 

I assumed that the matter was handled, only to learn that I had received a debt collection notice dated XX/XX/XXXX via mail from Source Receivable Management ( SRM ), being the second debt collector. They're seeking a payment of {$160.00}. I explained in great detail and mentioned that I have several recorded calls from the previous debt collector and XXXX XXXX XXXX that this was going to be resolved in XXXX of XXXX. I provided receipts, explained the issue, and made it perfectly clear that they would not be receiving any payment from me. I disputed the matter with the previous agency, as well as with XXXX. It has been months and there's still no resolve. I have recorded all of these phone conversations with XXXX and both collection agencies ( from XXXX to date ). 

The purpose of temporarily needing the phone with XXXX was because I had paid off and closed an account with XXXX who later became XXXX several months prior to XX/XX/XXXX. I switched carriers and received a new number. And the problem was I couldnt sign into my XXXX account because I forgot to disable the XXXX XXXX security step on my XXXX account . And every time I attempted to sign into XXXX on my new device, with a new number, and a different carrier theyd send the verification code to the old number that was with XXXX, that I no longer had. I even called XXXX and explained what I was trying to do before even going into the store on XX/XX/XXXX. And I have a recording of that call as well. 

In fact, after hearing about my dilemma on that call the XXXX representative stated that my old number was yet available in their portal, so I could retrieve it. And he suggested different ways to go about it. Whether by XXXX card being placed in an old device or by a free phone on promotion. And he explained that Id be charged the taxes and restock fee for the device. I went into the XXXX store and explained my needs and their representatives ' suggestions. Did what I needed and returned, paid, closed, and cancelled the account. And here we are a year later.

Company response to consumer: Closed with explanation