Consumer complaint received 2025-09-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I am submitting this complaint to the Consumer Financial Protection Bureau regarding multiple inaccuracies and unauthorized items on my credit report, including an incorrect address and several charge-off accounts I never authorized. These items violate the Fair Credit Reporting Act ( FCRA ) Sections 602, 607, 609, 611, 623, 1681i, 1681e ( b ), 1681s-2, 1681n, and 1681o, which guarantee accurate, complete, and verifiable reporting. The false reporting has caused financial harm, emotional distress, and denial of credit opportunities. I request immediate CFPB oversight to ensure reinvestigation, verification, and correction or removal of all inaccurate items. 

Address : XXXX XXXX XXXX XXXX, CA XXXX This address does not belong to me and has no connection to my verified residential history. Reporting this incorrect information creates the appearance that I lived at a location I never resided in, which is misleading and inaccurate. Under FCRA 607 ( b ), the credit bureau must follow reasonable procedures to assure maximum possible accuracy of the information it reports. Allowing an unverified address to remain creates the risk of identity confusion and false account associations. I have already disputed this once, and the fact that it remains proves reinvestigation was not properly completed. Since this address can not be verified with proper documentation directly linked to me, it must be deleted immediately. 

Address : XXXX XXXX XXXX XXXX, CA XXXX I have never been associated with this XXXX XXXX address and it is falsely attached to my credit profile. Having inaccurate addresses connected to my file increases the risk of being linked to accounts or activities that are not mine. The FCRA makes it clear that consumer reporting agencies are required to maintain accuracy and delete unverifiable information when challenged. Leaving this address after a prior dispute shows negligence in the reinvestigation process. I demand this address be permanently removed from my credit report, as its presence is misleading, damaging, and non-compliant with the law. 

Account : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Date Opened : XX/XX/XXXX Balance : {$600.00} XXXX * * This account is being reported as a charge-off, but the accuracy of this reporting is highly questionable. A charge-off is a serious negative status that must be backed by complete and verifiable records. I have never received proper documentation proving that this account belongs to me or that the reported balance is accurate. Under FCRA 611 ( a ), when a consumer disputes an item, the credit bureau must reinvestigate and remove unverifiable information. Simply relying on data provided by the furnisher without full validation violates this standard. Reporting a balance of {$600.00} without proof of its accuracy or a signed agreement from me shows a failure to maintain maximum possible accuracy under 607 ( b ). This charge-off is unfairly damaging my credit profile and is not substantiated by proper records. Unless the creditor provides original, signed documents proving I am legally responsible for this account, it must be deleted immediately. Any continued reporting of this unverifiable debt will be treated as willful non-compliance. 

Account : XXXX XXXX XXXX XXXX XXXX XXXX  Date Opened : XX/XX/XXXX Balance : {$890.00} Chargeoff * * This account is reporting as a charge-off with a balance of {$890.00}, but I dispute its accuracy and validity. A charge-off requires legitimate documentation proving the account was lawfully created and that I am responsible for the debt. To date, no such evidence has been provided. FCRA 623 ( a ) requires furnishers to provide accurate and complete information, yet this account contains inconsistencies that make it unverifiable. The credit bureau can not continue reporting a serious negative item based solely on unverifiable information from the furnisher. By law, you must ensure that only correct and verifiable data remains on my report. The reporting of this account suggests negligence in maintaining compliance with FCRA XXXX ( b ). This charge-off has not been proven, and its presence is unfairly lowering my score. If this account can not be validated with proper evidence, it must be permanently deleted from my file without delay. 

Account : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$880.00} Chargeoff * * This XXXX XXXX account is inaccurately listed as a charge-off with a balance of {$880.00}. I dispute the entire reporting as unverifiable and incomplete. The furnisher has not provided valid proof of my liability, nor have I been given original signed agreements or proper records to substantiate this account. Under FCRA 611, once disputed, the bureau must fully reinvestigate and remove unverifiable items, yet this charge-off remains without supporting documentation. A balance and charge-off status this serious can not be based on incomplete or hearsay information. FCRA 607 ( b ) requires you to assure maximum accuracy, and this is clearly not happening. This account is damaging my creditworthiness, reducing my score, and creating a false credit history. Unless XXXXXXXX XXXX can provide original documentation signed by me proving responsibility for this account, you must delete this item immediately. Continuing to report this unproven charge-off will be considered a violation of federal law. 

Account : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX Balance : {$19000.00} Chargeoff * * This is XXXX of the most serious accounts reporting against me, showing a charge-off with a balance of {$19000.00}. However, I strongly dispute its accuracy and validity. Such a large balance can not be reported without strict compliance to federal verification requirements. I have never received proper records proving the legitimacy of this account or confirming that I am legally responsible for this debt. Under FCRA 611 ( a ), you are obligated to reinvestigate and delete unverifiable information. Simply parroting information from the furnisher without demanding proof of its accuracy is not lawful reinvestigation. Additionally, FCRA 607 ( b ) requires you to maintain maximum possible accuracy, yet the ongoing presence of this disputed charge-off demonstrates negligence. Reporting this account continues to cause severe financial harm, preventing me from obtaining housing and credit opportunities. If XXXX XXXX XXXX can not provide original, signed documentation validating this debt, this account must be deleted immediately. Its continued reporting without validation will be considered willful non-compliance under the law. 

Account : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Date Opened : XX/XX/XXXX Balance : {$0.00} Late Payment * * This account reports a XXXX balance yet still shows a late payment history, which is inaccurate and misleading. It is logically inconsistent to report delinquency on an account that has no outstanding balance. Under FCRA 607 ( b ), information reported must be accurate and not misleading in any way. The presence of a late payment on a zero-balance account violates that principle of maximum accuracy. I have disputed this before, but the bureau has not corrected the inconsistency, proving that reinvestigation was not completed in good faith. FCRA 611 requires deletion of unverifiable or inaccurate items, and this reporting is both inaccurate and unverifiable. The late payment marking continues to harm my credit score even though the account does not reflect any real delinquency. If the creditor can not provide exact records showing a legitimate late payment linked directly to me, the bureau must delete the negative payment history immediately. This account is unfairly lowering my creditworthiness and must be corrected without delay. 

XXXX : XXXX XX/XX/XXXX This inquiry was not authorized by me and has no permissible purpose under FCRA 604. A hard inquiry can only be placed when a consumer gives direct consent for credit application, which I did not provide in this case. Keeping this inquiry on file is a violation of federal law and unfairly reduces my credit score. It also misrepresents my credit-seeking behavior, creating the false impression that I applied for credit I never requested. Since you are required to maintain maximum possible accuracy, this unauthorized inquiry must be deleted. If you can not provide proof of my written authorization, this inquiry has no lawful basis to remain. 

XXXX : XXXXXXXX XXXX XXXXXX/XX/XXXX This inquiry is being reported without my authorization and therefore has no legal right to remain. Under the FCRA, only inquiries tied to a consumer-initiated credit application are valid, and this one does not meet that requirement. The continued presence of this item lowers my credit score and creates the false image that I applied for additional credit I never sought. Reporting unauthorized inquiries violates the requirement for accuracy and fairness in credit reporting. Unless XXXXXXXX XXXX can produce clear evidence showing my signed consent, this inquiry must be permanently deleted. I demand full compliance with federal law regarding this matter. 

XXXX XXXX XXXX XXXXXX/XX/XXXX This inquiry is another example of inaccurate reporting since I never applied for credit with this entity. FCRA 604 makes it clear that only inquiries made with consumer consent and for a permissible purpose can appear on a credit report. This was not initiated by me and therefore represents a violation of my rights. Its presence creates the misleading impression that I have sought more credit than I actually have, harming my creditworthiness. The bureau is required to delete unverifiable inquiries once disputed. Unless valid proof of my authorization is provided, this inquiry must be removed immediately. 

I respectfully request the CFPB to ensure that all disputed items, including the incorrect address and all unauthorized accounts, are fully reinvestigated, verified, and corrected or removed in compliance with the FCRA. The ongoing reporting of these inaccuracies has caused substantial financial and emotional harm. I request written confirmation of all corrections and monitoring of responsible agencies and creditors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief