Consumer complaint received 2025-08-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX PHONE # XXXX XXXX XX/XX/XXXX SN # XXXX EMAIL XXXX XX/XX/XXXX XXXX ( Servicing Center ) XXXX XXXX XXXX XXXX XXXX MO XXXX Subject XXXX Request for Student Loan Forbearance Account ALL XXXX XXXX LOANS To Whom It May Concern, I am writing to formally request temporary forbearance on my federal student loan account serviced by XXXX. Due to my current financial hardship and temporary inability to make monthly payments, I am seeking relief under the forbearance provisions available for federal student loans. 
Loan Servicer Name : XXXX Borrower Name : XXXX XXXX XXXX XXXX XXXX ( s ) : ALL XXXX  LOANS I am requesting forbearance for the following reason : X Financial Hardship Medical Issues Unemployment Other : [ Explain briefly ] Please advise me of the appropriate steps, forms, or documentation required to process this request. I understand that interest may continue to accrue during the forbearance period, and I accept responsibility for any interest charges incurred. 
If possible, please confirm the duration of the forbearance and whether it will be retroactively applied ( if applicable ). I would appreciate a written response confirming the approval and terms of the forbearance request. 
Thank you for your attention to this matter. I look forward to your prompt response and assistance during this challenging time. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX PHONE # XXXX XXXX XX/XX/XXXX SN # XXXX EMAIL XXXX U.S. Department of Education Federal Student Aid XXXX XXXX XXXX XXXX XXXX, KY XXXX Subject : Request for Forbearance on Federal Student Loans Borrower Account : FOR ALL DEPT OF ED LOANS Last 4 of SSN : XXXX Dear U.S. Department of Education Representative, I am writing to formally request a forbearance on my federal student loans currently held with the U.S. Department of Education. Due to financial hardship, I am currently unable to maintain my monthly loan payments and respectfully seek temporary relief through an available forbearance option. 

I am aware that forbearance does not forgive loan balances and that interest may continue to accrue during the forbearance period. I fully accept responsibility for any interest that accrues unless it is subsidized by the government.

Please advise me of any additional documentation or official forms required to complete this request. I am willing to cooperate fully and submit any paperwork necessary to process this request promptly. 

I would greatly appreciate a written confirmation once this forbearance request has been reviewed and either approved or denied. 

Thank you for your attention to this matter and your continued support to student borrowers like myself during times of hardship. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation