Consumer complaint received 2025-08-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Approve Holdings, Inc
State: NY

Complaint narrative:
XXXXSometime roughly between XXXX XXXX XXXX XXXX ago I applied for a refinance of my XXXX XXXX XXXX XXXX XXXX  auto approve. AfterXXXX XXXX XXXX or so they told me I was approved.XXXXFor refining it to my vehicle which you've said is staggering eighteen percent once they told me I was approved, fiction simply fell off the face of the earth i did not hear from them.Nor could I make contact with the XXXX  who gave me this information and said I was approved?XXXX name was XXXX.I could not tell you XXXX  last name. That I couldn't.XXXX Hear one way or the other. Or find someone to resolve this problem so I decided I had to take matters in my own hands. I put up a scathing article on XXXX XXXX  Push notified the XXXX  in both states that they oXXXX XXXX XXXX XXXX. And I believe the attorney general. They apparently saw this or got wind of it.Somehow and called me and said I was approved for a second time. They said I would be receiving some papers at the end of the month which was XXXX  and the process would begin and during all this.They told me not to make my car payments. Well time has come and passed, and they disappeared again and it was the same XXXX  that called the first time around. That was only the second time. I talked to her that couldn't find XXXX. Before period set, I was approved. Then they had they're called to ask me to take down what I had written about them. On XXXX XXXX  and couple other sites such as yours and I foolishly took them at their word.. So I did out of good.It has now been roughly XXXX XXXX since I've heard anything from them again.So this is XXXX.They did this to me and XXXX  car.Payments that I've missed not to mention too hard.Credit checks that they pulled on me. Not to mention they have my title also. So I called and got some XXXX XXXX  who was saying what he was told to say that was obvious, but he told me they required additional information which I knew they didn't because I had already sent them everything that they needed. He told me XXXX  would be calling me back and finalizing the details. And I was thinking what you just asked me for information. Now you're telling me XXXX  gonna finalize the do tails so I knew that was XXXX. XXXX period she has yet to call me back. Obviously the deal has not been done.  XXXX  car payments behindXXXXAnd finding it hard to all of a sudden.Come up with a XXXX XXXX to bring it up to being current. My question is can you help me, possibly laid a fire under them or something to get them to move one way or the other. They are either slow walking this refinance or they never were approved in the first place and kept telling me they were all the time telling me not to make my car payments. I'm exasperated and looking for helpXXXX I put up a second scathing. Comment on XXXX XXXX I don't know if XXXX XXXX chose to keep an eye or not. I haven't gone back to check but I will as soon as I complete this letter.. if they're not going to do this refinance I would like them first to notify the three credit reporting agencies and have them remove that hard credit pull. I would love to have them make the XXXX  payments.But i'm sure that's asking too much, however they should be responsible for any late fees or any credit damage that they've done to me. I have been trying to rebuild my credit for a long since I had to file XXXX XXXX thanks to the United States government, who in my XXXX XXXX of retiresent me a letter saying they overpaid me by a XXXX XXXX XXXX and wanted it back. What obviously I didn't have that kind of money.So I was forced to file XXXX. I have a little over XXXX XXXX.Maybe a XXXX XXXX XXXX XXXX  before it comes off my file completely. That's the back story of why I was trying to reassemblish my credit.None of this was any of my fault.But I've been the one paying for I didn't need?XXXXWhat I?What I thought to be a reputable company giving me the run around while damaging it in the meantime. So I guess i'm asking you, if you can help me in any have them.XXXXAt least correct what they've done wrong.They still have my title which isn't super important because I can get a copy but it's the point. Then I can go on paying this ridiculous car payment at eighteen percent interest. Obviously.That's the reason why I wanted to refinance. They told me they could get me down to 10%.Which is still high but it sure beats eighteen percent. Not sure why they would lie to me.It did, but they did and they proved that to me when they did not respond the second time around and lied to me.The second time brown saying I was approved for a second time. I'm hoping you can help me, and you certainly have my approval to print and reprint the letter. I will wait till I hear from you.One way or together and thank you for your time and whatever you can do for me. XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation