vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-09-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Late or other fees
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/XXXX at XXXXXXXX XXXX, I received a chase fraud alert informing me that a total of {$410.00} was declined at a XXXX grocery & if it was me who tried this transaction. I checked to see if my card was possibly stolen, but my card was in my possession & not taken, I responded to the Chase Fraud alert with, NO. A chase specialist called me & we discussed the matter & she right away canceled my card & put in the request to mail me a new card. All my funds in my account were there & valid, but when I got home I had double checked to make sure if there was any possible unrecognizable charges made & that is when I came to my account & my account was down to {$98.00}. Someone had made a withdrawal of two transactions, one of {$3000.00} and the other of {$1000.00}. I right away called my bank & made a claim because this was not me. My account information was stolen & possibly my pin. The bank then informed me that I would be receiving temporary credit funds back in my account within 12 hours. I never received those funds & I called again for an update. The chase specialist I spoke to let me know that I should receive funds within a couple days & that it has been approved I just have to wait until the XXXX of XXXX. A week went by & I still have not received my funds & I called the claims department once again & that person told me that the post date for me to receive funds is XX/XX/XXXX. A couple days later after I made that call which is today, the claims department of Chase informed me that my claim was denied because whoever access my account & withdrew money out of it would only be able to do so because they got a hold of my pin number. The bank is unable to & will not help me, someone stole {$4000.00} out of my account & I can not get it back because the bank feels as if my situation is not true.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CL Holdings LLC
State: CA

Complaint narrative:
I am not responsible for the debt owed to XXXX for {$300.00} I did not sign a contract with Jefferson capital system

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA

Complaint narrative:
I did not initiate these inquiries, and I strongly suspect them to be fraudulent. I am formally requesting that you undertake a thorough investigation and take necessary measures to remove them from my credit report. I have enclosed the required documents as evidence supporting my claim. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: EdFinancial Services
State: NY

Complaint narrative:
On XXXX XXXX  I paid {$2700.00} to my account for my loans on EdFinancial. The company didnt record my payment after 2 days when I checked my payment history, the payment I made was gone, my accounts balance hadnt changed and the interest kept accumulating. Also, I have some proofs about this issue. I had contacted them many times but still didnt get a call back while they said they would in their system phone call.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/2023 I was once again charged for a return of {$150.00} after I disputed the transaction months ago on XX/XX/2023. This has caused me once again to miss payments. I did not hear an update from this dispute for months up until now when they took the money back out of my account. I would like my funds returned because this dispute is over 3 months old and was valid.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Dear FCPB, I am writing to file a formal complaint against Wells Fargo regarding their handling of my mortgage escrow account, which has caused me significant concern and if not resolved may also cause financial distress. My property tax recently increased from {$17000.00} to {$18000.00} annually, resulting in an additional financial burden of {$710.00} per year, equivalent to {$58.00} per month, note that my homeowner 's insurance premiums have remained about the same from last year. 

The issue I wish to bring to your attention arises from Wells Fargo 's notification that they intend to increase my escrow payments by an astonishing {$5300.00}, equivalent to XXXX per month which is about 740 % higher than the actual increase noted on the prior paragraph. In the attached analysis provided by Wells Fargo, they justify this increase by stating they need to add a two-month cushion of escrow, totaling {$3200.00}. 

However, my concern primarily stems from the explanation given to me by a Wells Fargo customer service representative named XXXX during a call I made on XX/XX/2023 at XXXX XXXX EST. XXXX asserted that the two-month cushion of escrow is mandated by New Jersey law XXXX implying that it is the minimum requirement for the state. Subsequently, I conducted extensive research to verify this claim, and I found no evidence to support Wells Fargo 's assertion that New Jersey law necessitates a minimum two-month escrow cushion. 

Moreover, it is important to note that New Jersey does not require lenders to pay interest on mortgage escrow accounts. In light of this fact and the current high-interest environment, Wells Fargo 's practice of requiring an excessive two-month escrow cushion not only misleads the customer but also appears to be an abusive and unfair practice that places an unjust financial burden on me as a homeowner, while they will be earning interest in the extra escrow reserve without paying a XXXX to the customer. 

I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly to ensure that Wells Fargo is in compliance with all relevant laws and regulations. I believe that their actions are not only misleading but may also constitute an unfair and deceptive business practice. I also request that you take the necessary steps to rectify this situation and ensure that I am not unfairly burdened with an excessive escrow requirement. 

Enclosed with this letter, you will find copies of all relevant documentation, including the Wells Fargo escrow analysis. I hope that your intervention will lead to a resolution that is both fair and in accordance with the law. 

Thank you for your prompt attention to this matter, and I look forward to your response. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: Resurgent Capital Services L.P.
State: NY

Complaint narrative:
The previous reply from LVNV/Resurgent ( XX/XX/XXXX ) via CFPB Case # : XXXX states : The Account originated on XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX The Account charged off on XX/XX/XXXX with a balance of {$5200.00}. No payments have been received on the Account since it was acquired by the Current Owner. The current Account balance is {$5200.00}. 

Yet in the Court complaint states : 8. Upon information and belief, the statute of limitations for the cause of action asserted herein is 3 years and therefore has not expired. 
12. The last payment to the Account was on or about XX/XX/XXXX in t h e amount of {$5.00}. 

LVNV still hasn't responded to my debt validation request or provided : 1 ) The original, executed credit agreement and all amendments. 
2 ) All documents related to proof of mailing of statements. 
3 ) All information and documents relating to compliance with XXXX. Admin. Code XXXX, XXXX XXXX. 
4 ) All documents related to reporting made to any consumer reporting agencies. 
5 ) All documents relating to any dispute concerning the validity of the alleged debt. 
6 ) All documents relating to cancellation or termination of the agreement. 
7 ) All information and documents relating to acquisition of the alleged debt, including, without limitation, executed copies of all assignments/transfers I would like answers to the above before pursuing legal action against LVNV & its attorneys for lying in court proceedings and all costs/damages related to this lawsuit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CL Holdings LLC
State: CA

Complaint narrative:
I am not liable for the debt owed XXXX XXXX XXXX.. I didn't sign a contract with Jefferson capital system

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NE

Complaint narrative:
I'm having difficulty accepting this issue and it's affecting my ability to sleep. I urge you to update my account immediately as I have always made timely payments, and this is causing me a lot of XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NE

Complaint narrative:
I did not initiate these inquiries, and I believe they are fraudulent. I am requesting that you take appropriate action to investigate and remove them from my credit report. I have attached the necessary documents to support my claim.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
This was unauthorized use of my credit not used by me. I have no records or indication of whom was utilizing this account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Mercedes Benz Financial Services
State: IL

Complaint narrative:
I am writing to formally file a complaint against Mercedes Benz Financial regarding their inaccurate and incomplete reporting of an account on my credit reports. I have previously disputed the way this account is reported, but my concerns remain unresolved. 

The discrepancies in the reporting of this account are evident across the three major credit bureaus : XXXX reports the payment status as " Too new to rate ; Approved but not used. '' XXXX states " Paid, was a repossession. '' XXXX indicates " Paid or paying as agreed. '' Furthermore, there are inconsistencies in the reporting of late payments : XXXX reports " Past Due - 90 Days '' six different times. 
XXXX and XXXX, however, state that this occurred only four times. 
Additionally, I have observed that there are months in the full payment history of this account where the payment information is incomplete, indicating that the account is not reporting complete data. 

I have previously disputed these discrepancies with Mercedes Benz Financial, but their response concluded that the account is reporting accurately, which I strongly disagree with. 

For your reference, I am providing a copy of how the item appears on my credit report to demonstrate that this account is not reporting accurately or providing complete data.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This letter is a follow-up to my earlier communication about the following item ( s ) being reported on the credit file listed under my name and Social Security Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I requested multiple times that you verify the accuracy of the information reported by this furnisher. You stated the account information was verified. I then specifically requested additional information about the Method of Verification used. You are required to respond within 15 days. You FAILED to do so in a timely and responsive manner and are in violation of federal regulations. 

Because you are in violation, this account must be removed from my credit file. Please send me an updated credit report with the information removed. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
This is my 9th endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
This is my 9th endeavor to tell you that I am a victim of identity theft and I complain to question specific records in my document coming about because of the wrongdoing. The records I am questioning connect with no exchanges acquiring any possession of goods, services or money that I have made or authorized. Assuming no one cares either way, block the noteworthy of any information in my credit record that came about due to an alleged fraud or extortion. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NE

Complaint narrative:
I am urging you to take action on these inaccurate and fraudulent accounts on my credit report. It is clear that I have no association with them and they are causing significant harm to my credit score. Please remove them promptly and ensure that they do not reappear.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
See the attached documents. I want the bureau to start the investigation on these accounts. I am never been late on this account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I strongly desire not to have this appear on my credit report. I earnestly implore you ; this does not belong to me ; it is a clear case of fraud. Please take appropriate action regarding these inaccurate accounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Can't close your account
Company: CITIZENS FINANCIAL GROUP, INC.
State: MI

Complaint narrative:
I opened this account online. I initially made 3 deposits, but the 3rd deposit was because I did not think the second one went through. Less than one week later I received a short letter saying my account was frozen and under review. I then tried to call and get information as to what was wrong. I have repeatedly told that they have no information to provide me with. I have called over and over and still my funds are being held with no resolution in sight. I have no other choice at this time but to file a complaint against this financial institution.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am writing to express my deep dissatisfaction with your decision to decline my identity theft claim. It is essential to clarify that your organization lacks the authority or legal position to determine whether I have been a victim of identity theft. Only I, the individual directly affected, can ascertain this fact. Your refusal to acknowledge my identity theft claim compels me to take this matter very seriously. Should you persist in declining my position, I will not hesitate to consult with my attorney to pursue all available legal remedies to rectify this situation. I trust that it is in both of our interests to avoid such an unnecessary legal course of action.I reject your offer & advise you to process my dispute per FCRA laws. Otherwise we will be seeking a legal remedy in this matter. 



XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: U.S. BANCORP
State: WA

Complaint narrative:
I called US bank to close my card in XXXX. I got a letter in the mail that my card wasn't closed and that the annual fee was past due. I called in and they refused to refund the annual fee.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: LA

Complaint narrative:
I implore you to conduct a comprehensive investigation into this issue and promptly correct this mistake. Your swift response to this matter is highly valued and appreciated.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
In XXXX of 2019 I applied for a forbearance on my Student Loans through XXXX XXXXXXXX who was the servicer at the time. XXXX assured me I did not have to worry about payments or anything else while it processed. Everything was fine until I realized that I have XXXX day late payments reported to my credit although I have a letter from XXXX XXXX clearly stating that I was in forbearance during the time that I was supposedly late. 

During this time I had 17 student loan accounts which meant I had 17 90 day late payments which absolutely devastated my credit. 

I did dispute this through XXXX, XXXX and Transunion all of which said that XXXX came back and verified that the late payments were accurate which is incorrect. The multiple times I spoke to XXXX XXXX  over the phone I was told this is something that needed to be dealt with through mail. I mailed them on numerous occasions and never received a response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation