Consumer complaint received 2025-01-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: OR

Complaint narrative:
Subject : XXXX XXXX XXXX Failure to Provide 1099-C Form and Violation of FCRA I am filing a complaint against XXXX XXXX XXXX regarding their failure to provide a requested Form 1099-C ( Cancellation of Debt ) and their continued reporting of a charged-off account, which has been sold to Portfolio Recovery Associates. 
Details of the Issue Request for 1099-C Form : On XX/XX/2024, I sent a certified mail request to XXXX XXXX XXXX for a Form 1099-C, which is required if the charged-off debt was canceled or discharged. XXXXXXXX XXXX XXXX responded by sending me past card statements that included the amount owed, interest rates, fees, and charges. However, they failed to provide the requested Form 1099-C. 

Debt Sold to XXXX XXXX XXXX : XXXX XXXX XXXX no longer owns the debt, as it has been sold to XXXX XXXX XXXX. Despite this, XXXX continues to report the charged-off account on my credit reports. 

Violation of the Fair Credit Reporting Act ( FCRA ) : Accuracy of Reporting : Under the FCRA, credit bureaus are required to ensure the accuracy of the information on consumer credit reports. XXXX XXXX  XXXX failure to provide the Form 1099-C and the continued reporting of the charged-off account, even though the debt has been sold, creates inaccurate and misleading information. 

I have contacted both XXXX XXXX XXXX and the credit bureaus, requesting that this account be removed from my credit reports, but no action has been taken. 

Harm to Consumer XXXX XXXX  XXXX failure to provide the Form 1099-C has caused confusion regarding the status of the debt and my potential tax obligations. 

The continued reporting of the charged-off account has negatively impacted my credit score, despite the debt being sold to another entity. 



As per the law, since the XXXX XXXX XXXX has not responded to my request within the mandated time frame, the information regarding this account should be considered unverified and must be removed from my credit report. Under 15 U.S.C. 1681i ( a ) ( 5 ) ( A ), when an item is found to be inaccurate or can not be verified, it must be deleted or corrected from my consumer file. 

Resolution Requested I respectfully request the CFPB to : Investigate XXXX XXXX  XXXX failure to provide the requested Form 1099-C.

Clarify whether the cancellation of debt was reported to the IRS, and if applicable, require XXXX XXXX XXXX to issue the Form 1099-C. 

Direct XXXX XXXX XXXX to delete the charged-off account from my credit reports, as the debt has been sold and its reporting creates inaccurate and duplicative information. 

Ensure the credit bureaus fulfill their responsibility under the FCRA to maintain accurate consumer credit reports by removing the account. 

I request that XXXX XXXX XXXX be deleted from my credit report immediately as the creditor has failed to verify the accuracy of the reported information within the statutory period.

Supporting Information I am willing to provide copies of : My certified mail request to XXXX XXXX XXXX. 

Copy of my request 1099-C to XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation