Consumer complaint received 2025-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
I am submitting this complaint against Experian regarding a XXXX XXXX XXXX ( Account # XXXX ) that was closed and transferred to a company called XXXX XXXX XXXX following the original issuers receivership. This card was a business credit account, never intended to be reported on my personal credit file. Nevertheless, it is now being reported to Experian, damaging my personal credit without my authorization or any contractual basis. The new servicer has also failed to honor the original terms, including the agreed-upon 6 % interest rate, and is charging 17.5 % interest on an inactive account to which I no longer have access. I previously submitted an online dispute through Experian over 30 days ago with no action taken. I am attaching the full complaint I submitted to the CFPB ( Complaint # XXXX ), along with supporting documentation and a certified letter sent to XXXX XXXX XXXX . I am requesting immediate removal of this tradeline from my personal credit report, consistent with the original terms of the business account and the Fair Credit Reporting Act. 








XXXXPrint complaint Open Submitted Status Submitted to the CFPB on XX/XX/XXXX Product Credit card Issue Other features, terms, or problems We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 


YOUR COMPLAINT Complaint Summary to CFPB ( Condensed for Submission Body ) : I am filing a complaint regarding a XXXX XXXX XXXX account ( Acct ending in XXXX ), which was originally issued to my business, XXXX XXXX XXXX. This account was strictly a business credit line with an approximate limit of {$25000.00} and was never intended to report to personal credit bureaus. I applied with the explicit assurance that it would report only to commercial credit agencies and not to consumer bureaus like Experian. In late XXXX, the issuing institution ceased operations, and the account was transferred to XXXX XXXX XXXX XXXX ( XXXX. XXXX  XXXX, XXXX, TX XXXX ), per a letter dated XX/XX/XXXX, which stated that all credit terms would remain unchanged. Despite this, XXXX XXXX has begun reporting the account to my personal Experian credit file without my consent or any valid contractual basis. This is a violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ), which prohibits furnishing inaccurate or misleading information to consumer reporting agencies. Additionally : I no longer have access to the account, and it is inactive. I was previously offered a hardship interest rate of 6 %. Without notice or justification, the new servicer is charging 17.5 % interest, adding significant financial burdenabout {$290.00} per month in interest on a {$520.00} minimum payment. I have received no communication, account statements, or access to account management tools since the transition. I sent a formal dispute to Experian over 30 days ago, yet the tradeline remains and continues to damage my personal credit. I am requesting : 1. Immediate removal of this account from my personal credit reports ( Experian and others ). 2. A copy of my original business credit agreement from XXXX, showing the reporting and interest rate terms. 3. A rate correction to reflect the original 6 % hardship arrangement. 4. Compliance with the FCRA and the Credit CARD Act of XXXX, which requires transparency, fair terms, and responsiveness to hardship circumstances. Failure to act appropriately has resulted in both credit harm and emotional distress. I am seeking CFPB intervention to correct these abuses and to ensure compliance with federal consumer protection laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation