Consumer complaint received 2026-03-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TD BANK US HOLDING COMPANY
State: CA

Complaint narrative:
CFPB Complaint TD Auto Finance Account Number ( last XXXX ) : XXXX I am submitting this complaint regarding the reporting of a XXXX late payment on my TD Auto Finance auto loan account. The payment in question was submitted online directly through TD Auto Finance on XX/XX/XXXX, and a payment confirmation code ( XXXX ) was issued immediately upon submission. During a XX/XX/XXXX, telephone conversation with TD Auto Finance representatives, I was advised that their system reflects the payment as received on XX/XX/XXXX, at approximately XXXX XXXX Eastern Time. However, TD Auto Finance informed me that payments received after an internal XXXX XXXX Eastern Time processing cutoff are not posted until the following processing cycle. As a result, the payment was posted on XX/XX/XXXX, and the account was reported as 30 days late for XX/XX/XXXX. The cutoff policy does not appear in my retail installment contract, and I received an immediate payment confirmation upon submission. The payment was therefore authorized and accepted on XX/XX/XXXX, prior to the account exceeding XXXX days past due, and the reported delinquency appears to result from internal processing timing rather than a failure to make the payment. date, has stated that the account was reported as XX/XX/XXXXdays late solely because the payment was submitted after an internal XXXX XXXX Eastern Time processing cutoff and therefore did not post until XX/XX/XXXX. However, my retail installment contract does not disclose any cutoff affecting delinquency or credit reporting, and no clear warning appeared when selecting XX/XX/XXXX, as the payment date. This is the only late-reported payment on an otherwise long history of on-time payments, and the account has remained in good standing. I have made multiple good-faith efforts to resolve this matter directly with TD Auto Finance through written correspondence and goodwill requests, but the reporting has not been corrected. previously accepted multiple payments made after the due date during XXXX, assessed late fees, and did not report those payments as XXXX delinquent. This inconsistent treatment of similar payment timing raises concern that the reported XXXX delinquency may be inaccurate or materially misleading and does not reflect my true payment history. Additionally, my XXXX TD Auto Finance account statements show several payments received after the due date, with late fees assessed but no XXXX delinquency reported, indicating inconsistent reporting treatment of payments with similar timing. This includes XXXX prior payments made on the last day of the month and recorded as received on the XXXX day of the following month, exactly as the XXXX reported payment in question. Given the documented payment submission timing and the circumstances described above, I am requesting a review of whether reporting this payment as 30 days late accurately reflects the payment history or may be misleading under federal credit-reporting standards. Finally, I respectfully request that TD Auto Finance review whether the reported XX/XX/XXXX XXXX delinquency accurately reflects the accounts payment history and applicable credit reporting obligations and correct the reporting, if appropriate. I have attached the following PDF documents containing key information for your review. Timeline + What Im requesting. Payment due : XX/XX/XXXX Payment submitted/confirmed : XX/XX/XXXX, XXXX XXXX ET + confirmation code Reported late due to the internal cutoff not in the contract Request : delete the XXXX late from all bureaus Thank you for your review and assistance.

Company response to consumer: Closed with explanation