Consumer complaint received 2024-04-26 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: T.S. Holdings
State: FL

Complaint narrative:
I am XXXX XXXX. Previously, I resided at the XX/XX/XXXXXXXX XXXX in XXXX, Florida, along with three roommates : XXXX XXXX, XXXX XXXX, and XXXX XXXX. Our address was XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX. 

Our lease was scheduled to end on XX/XX/2024. In preparation for our move-out, from XX/XX/XXXX to XXXX, I repeatedly contacted both the local leasing office of XX/XX/XXXXXXXX XXXX and their corporate office by phone and email regarding the move-out procedures, key return, mold inspection, and a meeting with corporate representatives. Unfortunately, none of my communications were acknowledged or answered. 

Due to the lack of response, I inquired with a maintenance staff member at XX/XX/XXXXXXXX XXXX on how to proceed with the move-out and key return. I was advised to simply leave the keys on the kitchen counter and vacate the premises. Accordingly, we cleaned the entire apartment thoroughly, documented its condition via video, left the keys on the kitchen counter, and moved out before the end of our lease on XX/XX/2024. 

On the morning of XX/XX/2024, around XXXX XXXX, we received a call from the XX/XX/XXXXXXXX XXXX management inquiring if we had vacated the apartment. I confirmed that we had left, mentioned our previous unsuccessful attempts to reach them, and informed them that the keys were left as instructed. They requested that we send an email confirming our departure, which I did at XXXX XXXX the same day, stating clearly that we had vacated the apartment and left the keys. 

Despite this, later on XX/XX/XXXX, around XXXX XXXX, another representative contacted us, mistakenly claiming we had not vacated and intending to charge us further. After reiterating our move-out date and the circumstances, they acknowledged the error and agreed to not charge us. 

Subsequently, on XX/XX/2024, I received a collection notice from I.Q. Data International , Inc., claiming a debt of {$440.00} owed toXX/XX/XXXXXXXX XXXX. 
Out of 4 people only I received this collection notice. Upon contacting the XX/XX/XXXXXXXX for clarification on XX/XX/2024, I requested an itemized bill detailing the charges. They responded with a move-out statement which included charges for cleaning, a water bill, and a one-day rent for XX/XX/2024. 

I responded by seeking further clarification and itemization of the cleaning charges and questioned the charge for XX/XX/XXXX, given our confirmed move-out on XX/XX/XXXX. It has been over 16 days, and the management has yet to provide an explanation or the requested itemized bill for the cleaning charges. XX/XX/XXXX XXXX XXXX hasn't responded to any emails yet. Furthermore, I discovered that I.Q. Data International , Inc. is not licensed to collect debts in Florida, casting doubt on the legality of their claim. 

Despite repeated emails to both the local office and the corporate office ofXX/XX/XXXXXXXX seeking resolution and records of maintenance requests and call logs, I have not received any response. 

Both XX/XX/XXXXXXXX XXXX and I.Q. Data International , Inc. appears to be handling this matter incorrectly, and I am seeking a prompt resolution to this frustrating situation. 

I possess all screenshots of calls, emails, and other communications as evidence for presentation.

Company response to consumer: Closed with explanation