vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Simon's Agency, Inc.
State: PA

Complaint narrative:
I attempted to reach out to this company and ask that they verify this account was mine. At this time I have received nothing. I sent a letter XX/XX/2018 and asked they show ownership. I reached out to the credit bureau and at that time was told I needed to speak with XXXX again and no response. From there I wrote another letter asking for this to be removed from my credit and contact with me cease. At this time I am currently getting threatening calls and was told the agency will contact my local District Attorney office and have me arrested.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Cedars Business Services, LLC
State: CA

Complaint narrative:
Remove my name this debt is not mine Thanks

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: State Collection Service, Inc.
State: GA

Complaint narrative:
I was determined to be XXXX by the Social Security Administration. Although I received financial benefits I was not eligible for regular XXXX. I applied to the XXXX XXXX XXXX XXXX ( XXXX ). I was determined eligible at 100 %. 

My doctor decided it was time for me to have XXXX. After the XXXX I inquired to XXXX regarding unpaid bills. The XXXX billing office ( which I visited in person no less than twice ), referred me to XXXX XXXX 'for help applying XXXX ' to the unpaid bills. Instead of 'applying XXXX XXXX to bills ', XXXX XXXX said they were sending me a " XXXX application '' in the mail to sign. The documents I received were little more than a debt collection attempt. Documents authorized full access to my social security XXXX file appointing XXXX my authorized representative -and- granted XXXX XXXX access to all my financial records. I told them I would apply for XXXX on my own and would not make them my authorized representative. 

XXXX XXXX then marked my file " Non-Compliant '' which revoked all access to XXXX XXXX XXXX  XXXX a.k.a. XXXX XXXX '. I appealed the denial/revocation of XXXX XXXX. 

At that point XXXX XXXX XXXX ( speaking as XXXX XXXX with access to all communications with XXXX  and XXXX  ) wrote many emails to the effect that I was in fact " non-compliant with XXXX XXXX ''. When I presented documents and telephone transcripts to the effect - I did apply for XXXX, was approved for a XXXX Spend Down, and the only objection I held was releasing my entire life to XXXX my appeal was said to be won and I was again eligible for XXXX XXXX ( XXXX. ) -- at least I was on paper. However XXXX XXXX XXXX then reported to XXXX CEO that I was " non-compliant '' with XXXX  XXXX. CEO XXXX XXXX wrote me to get in compliance and only AFTER XXXX paid all the portion not relating to my spend down XXXX XXXX would cover the balance. 

XXXX/XXXX had/has no record of my non-compliance. When questioned in person, there were no documents to sign, etc. XXXX/XXXX simply told me to submit the bills for payment -- nothing more. Bills went into collections. The final statement I received from XXXX showed a balance of {$3000.00} - a balance that would coincide with my spend down portion. However the balance in collections is {$6600.00} - more than double the amount of my most recent XXXX statement. I have had no new XXXX appointments, proceedures, etc. 

I believe XXXX/XXXX used retaliation tactics to not only deny me access to healthcare ( at a vulnerable time immediately after my XXXX ), but also created medical debt that should not exist. I believe XXXX/XXXX has not only broken public law, but also behaved in a manner lacking every possible code of ethics.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Radius Global Solutions LLC
State: CA

Complaint narrative:
I called XXXX XXXX XXXX XXXX on XX/XX/18 to make a negotiation so that they can settle my account due to I lost my job, and so that they can close my account after agreeing to the settlement amount. In a recorded line, a certain XXXX XXXX offered me to pay {$1200.00} up front to settle the account instead of paying the whole amount of {$2400.00}. I accepted the offer but before I gave my payment I have ask them to send me the settlement letter of {$1200.00} and that I do not owe any money to them after the settlement. He agreed to send me the settlement letter after 2 weeks or so. He eventually transferred me to another person who took my payment and gave me conf # XXXX. But after 2 weeks I received a letter from XXXX XXXX XXXX stating that I still owe a balance of {$1200.00}. XXXX XXXX XXXX deceived me big time. On XX/XX/18 i tried contacting this company again to ask for the settlement letter but can't reach anyone to help me. Phone # 's are listed below : XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: CL Holdings LLC
State: NM

Complaint narrative:
Ive never went to c why my credit is never approved and finally discovered so many loans -online loans and such even retail purchases ive never even head of. 
Ive had my bank accounts broken in to even from out of state but never knew that there were collections.. Iv3 never recieved any of these loans shown. My adresses have only changed once 1 and ive only had 3 main adr3sses my address in XXXX change to my current physical n XXXX, nm but the permanents are XXXX, az and XXXX, nm postal im currently adsing the postal in XXXX  but havent done so ... Idk who but this is unfair to me and my wife as we thought we could purchase a vehicle i have one that was repoed n the past but since have not trued id like some kind of closure with these listed XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , KS XXXX ( XXXX ) XXXX Placed for collection : XX/XX/XXXX Responsibility : Individual Account Account Type : Open Account Loan Type : COLLECTION AGENCY/ATTORNEY Balance : {$880.00} Date Updated : XX/XX/XXXX Original Amount : {$880.00} Original Creditor : XXXX   XXXX XXXX NM ( Financial ) Past Due : > $ XXXX before the due date. 
XXXX XXXX  XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX , GA XXXX ( XXXX ) XXXX Date Opened : XX/XX/XXXX Responsibility : Individual Account Account Type : Installment Account Loan Type : LEASE Balance : {$0.00} Date Updated : XX/XX/XXXX Payment Received : {$0.00} Last Payment Made : XX/XX/XXXX High Balance : {$1500.00} Pay Status : Current ; Paid or Paying as Agreed Terms : {$110.00} per month, paid Weekly for 28 months Date Closed : XX/XX/XXXX Remarks : CLOSED XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX Date Opened : XX/XX/XXXX Responsibility : Individual Account Account Type : Installment Account Loan Type : LEASE Balance : {$0.00} Date Updated : XX/XX/XXXX Payment Received : {$0.00} Last Payment Made : XX/XX/XXXX High Balance : {$960.00} Pay Status : Current ; Paid or Paying as Agreed Terms : {$80.00} per month, paid Monthly for 12 months Date Closed : XX/XX/XXXX Remarks : CLOSED XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Phone number not available Date Opened : XX/XX/XXXX Responsibility : Individual Account Account Type : Installment Account Loan Type : SECURED Balance : {$0.00} Date Updated : XX/XX/XXXX Payment Received : {$0.00} Last Payment Made : XX/XX/XXXX High Balance : {$750.00}

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: LJ Ross Associates
State: FL

Complaint narrative:
The company continuously calls me, repeatedly all day long and leaves multiple voice mails all on the same day. Last I checked, according to the Fair Debt Collections Practices Act, once you leave a voice message, that's considered a contact and you may no longer call me for the day. Either way, its harassing, especially while I'm at work, and gave no permission to contact me.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
I have been in an ongoing dispute with XXXX XXXX as I firmly believe that I don't owe anything to the credit their are representing. To the best of my knowledge, I have paid off XXXX XXXX XXXX for charges accumulated for my wedding. I have repeatedly asked XXXX XXXX XXXX for a copy of the statement that shows the transactions that add up to the amount they are charging me for, and I have yet to receive it. These communications have been verbally and I have mailed them validation letters. They have not been cooperative at all. I have sent letters to them ( XX/XX/2018, XX/XX/2018 ), as well as the credit bureaus ( XX/XX/2018, XX/XX/2018 ), disputing this item. I don't think I owe anything at all. And if I do, I'm confused on how its over {$1200.00}. Before I even consider working out some type of agreement with XXXX XXXX XXXX, I demand a statement showing the billed charges so I can confirm or deny them. Until then, they have failed to provide proper validation of charges to justifiably add this account to my credit report. They sent me proof that XXXX XXXX XXXX has contracted them to collect the debt on their behalf, but even that balance is different from what's being reported on my credit report. I am confused and they have done nothing to help me with this process.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-06-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I have an account with capital one. They have blocked my account and I am not able access my funds and i am not able to reciving payents

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Aargon Agency, Inc.
State: NV

Complaint narrative:
Hello, AARGON Collection Agency is attempting to collect a medical debt that I am not familiar with or responsible for. Another company has notified me they have a similar collection notice that is not valid. Can I have proof of the debt provided and harassment ended? 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: AES/PHEAA
State: PA

Complaint narrative:
XXXX XXXX XXXX I requested a payoff and was told that there higher fee 's paying off a loan. It seems the loan went up if it was to be paid off early. the interest is 5.750 % The servicing of the it seems no true owner of the loan.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: CA

Complaint narrative:
I was selling an furniture through an online service ( XXXX ). A buyer contacted me claiming to be interested in purchasing the item. The buyer then sent payment through cashiers check ( for amount more than the asking price ) and asked me to money transfer the balance amount of {$950.00} through XXXX   money transfer and {$850.00} through Moneygram to pay for the transport guy which I did. The payment ( cashiers check ) turned out to be a fake, and Im out of money. I was able to cash the cashier 's check or see funds recorded in my account statement after two days of depositing the check but after a week to find out that the check has bounced. 
Can you please arrange refund of my money of {$1800.00} as I was a victim of online scam. Please see attached XXXX and Moneygram receipt for that I paid the buyer. 

Thank you,

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: Servis One, Inc., Titusville, PA Branch
State: FL

Complaint narrative:
XXXX # XXXX Name XXXX XXXX XXXX. 
I had a loan modification with XXXX XXXX. AT the time XXXX  XXXX was collecting escrow for real estate taxes and Insurance. After the modification was approved the loan was sold to XXXX XXXX XXXX and I is currently being serviced by XXXX XXXX. 
I have 3 main issues ( besides the fact that their customer service is terrible and I can never get a straight answer from anyone I speak to ) 1. Where is the money that XXXX  XXXX collected for escrow ( insurance and taxes )? It has not been applied to my loan ( or reimbursed to me ) and I paid the insurance and taxes for XXXX and the XXXX taxes have not been paid ( I paid the XXXX insurance ) 2. XXXX agreed to waive my insurance escrow ( since I paid the insurance ) and they were suppose to reduce the escrow for the insurance from my monthly payment ( they did it for one month and then charged me escrow the next ). Now I paid the Insurance and they are still collecting escrow for both insurance and taxes. 
3. I signed up for their electronic payment and they charged me two mortgage payments in one month ( even though I was not behind ) then had the audacity to charge me late fees. I finally got it resolved ( through multiple letters and phone calls ) but now they charge me different amounts every month.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Portfolio Recovery Associates, LLC
State: NJ

Complaint narrative:
" Portfolio Recovery '' ( XXXX XXXX XXXX ) calls frequently asking for a person who is not here. I have told them that this person is not here, that he is not even in this state anymore and I have demanded that they stop calling. They still call.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Portfolio Recovery Associates, LLC
State: PA

Complaint narrative:
I have continuously tried to dispute this account. I have asked that Portfolio show ownership that I had this account and they sent nothing but a bill, I later reached out to them and asked them provide anything else and they didn't respond. I have sent a complaint already to Cfpb and Porfolio has failed to meet the requirements asked of them. I sent a letter on XX/XX/2018 asking them to cease contact with me and remove items from mu credit and they sent me a settlement letter.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: OK

Complaint narrative:
Experian, XXXX XXXX, XXXX - I have an old C.C. account ( XXXX ) - ( it now has new last four digits ) with XXXX XXXX. I've had this account for more than 12 years ( I'm not giving the exact time ) and I was 30 days late on a payment more than 9 years ago and they are still reporting me as having a late payment history. I have contacted all three credit reporting agencies and XXXX XXXX credit card services and they all give me the same reason for not having the item removed - " We are required by law to accurately report your payment history. If you can show proof that this information is incorrect simply submit your dispute in writing and we will investigate and then get back with you regarding our findings ''. Seriously! I'm not disputing the fact that I was late on a payment - but am I to be punished for the rest of my " credit '' life for being 30 days late ONE TIME - YEARS AGO? That's TERRIBLE! A XXXX  can get paroled and even a commuted sentence but a 1 time late payment stays with you for LIFE. Surely there is SOMETHING that can be DONE? Please help

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Medical Data Systems, Inc.
State: NV

Complaint narrative:
Hello, MDS is attempting to collect a medical debt that I am not familiar with or responsible for. Another company has notified me they have a similar collection notice that is not valid. 

Can I have proof of the debt provided and harassment ended? 

Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSWORLD SYSTEMS INC
State: CA

Complaint narrative:
No information is provided unless I release me social security which I am not as I owe or do not have ANY outstanding debts. I am in very good standing with all my accounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CHALLENGE FINANCIAL SERVICES
State: CA

Complaint narrative:
CHALLENGE FINANCIAL SERVICES - XXXX, CA CAR LOAN HAS BEEN INAPPROPRIATELY CONFIGURED AFTER WE RETURNED A VEHICLE AND RECEIVED OUR CURRENT VEHICLE. IN XXXX I RECEIVED TAGS FOR THE VEHICLE THAT WE RETURNED. WHEN I QUESTIONED THE COMPANY ABOUT PROVIDING ME INFORMATION FOR RELEASING THAT VEHICLE THINGS THEN TOOK A TURN FOR THE WORST. 

ON XX/XX/XXXX I REQUESTED A SUMMARY STATEMENT FOR MY ACCOUNT AND THEY HAVE REFUSED TO PROVIDE ME THIS INFORMATION. I OFFERED A FAX NUMBER AND AN EMAIL. THEY DEMAND I CALL THE OFFICE. I DID AND THEY WILL ONLY POST MAIL IT TO ME. 

ON XX/XX/XXXX OUR VEHICLE WAS REPOSSESSED FROM OUR DRIVEWAY. THE DRIVER APPROACHED US AND STATED THAT IF WE DID NOT GIVE HIM THE KEYS HE HAD OUR CAR EITHER WAY. 

TODAY ON XX/XX/XXXX WHEN I CALLED TO TELL THEM THAT I HAD UNTIL THE XXXX TO MAKE PAYMENT ( WHICH I BELIEVE I AM CURRENT ON ALL PAYMENTS FOR THIS VEHICLE ) THEY STATED ON THE PHONE THAT I SHOULD HAVE NOT THREATENED TO GET AN ATTORNEY AND STATED TO GET MY VEHICLE BACK I WOULD HAVE TO PAY {$2100.00}. 

I DO NOT HAVE THE MONEY FOR AN ATTORNEY AND THE 24 % INTEREST CHARGE THAT I AM PAYING FOR THE VEHICLE SEEMS TO BE HIGH FOR US TO ACTUALLY MAKE HEADWAY ON THE PRINCIPLE. I HAVE REQUESTED AN AMORTIZATION TABLE TO SEE HOW MUCH HAS ACTUALLY BEEN PAID ON THE VEHICLE AND THIS HAS ALSO BEEN DECLINED. 

SO NOW I AM OUT OF A VEHICLE AND MY MONEY DOWN. THIS LEAVES ME NO OTHER CHOICE BUT TO APPEAL TO YOUR BUREAU FOR COMPLIANCE OF UNFAIR BUSINESS PRACTICE AND LENDING LAWS. 



.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-06-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: WAKEFIELD & ASSOCIATES, INC.
State: SC

Complaint narrative:
I've spoken with these two companies several of times about this issue. I am trying to rectify this matter however ; these companies aren't in compliance with the laws. I've asked several of times for proof of account being paid in full and also stating that they would have item removed, both representatives refused to send the letter, but kept stating the matter would be taken care of. I asked for proof because I don't feel comfortable paying these items without proof that it's paid and will be removed from credit. Far as Wakefield & Associates I've explained to the rep. that I am in a hardship and at the time of services I used my health insurance which paid the balance in full and I'm not even understanding why I would to pay over {$1200.00} out-of-pocket when this balance has already been paid. I informed him that I would settle this amount for {$75.00} because that is all that I have and that I am in-between jobs right now and that this matter is hindering me from getting a job and he laughed, asked me " are you kidding me you have a large balance '' and refused to assist me. I asked for a supervisor several of times and he refused to send me over to one only denied that there isn't one around, only to send me to a guy by the name of XXXX with a very bad attitude whom stated he was a team lead. This company has violated my rights as a consumer and violated several laws per FDCPA. I am willing to settle Wakefield and Associates for the amount of {$75.00} being that they purchased the debt, added fees and it's already been written off as a profit and loss. I am willing to pay XXXX in full but I need for this item to be removed from my credit and I need a letter prior to paying.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
On XX/XX/XXXX and XX/XX/XXXX I disputed 2 accounts with equifax which I have no knowledge of and the dispute came back expired as the creditor never responded but the collections are still on my credit report

Company response to consumer: Closed with explanation
Consumer complaint received 2018-06-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
On my credit consumer report and I see addresses I couldnt of possibly lived because Ive been XXXX for 9 years ( from XX/XX/XXXX to XX/XX/XXXX ) and was actually only XXXX 3 weeks ago. Ive tried to log on to various websites to monitor my credit and my identity cant be verified because of the ongoing issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation