vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-10-12 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Comerica
State: TX

Complaint narrative:
A Dispute Resolution in the Adjusted Amount of {$22000.00} with Direct Express Payment Processing Services XXXX SERVICE REQUEST NUMBER XXXX Issue : Unresolved and Claim Denial for {$22000.00} Direct Express is facing a Class Action Settlement Lawsuit for Illegal Dispute Practioces as Follows : Company : Direct Express Payment Processing Service Fraud Services Department XXXX XXXX XXXX XXXX XXXX TX XXXX Claimant : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX Dispute Denied and not resolved in the clients favor as promised by the supervisor team PIN PHONE Stolen and CARD and CARD Number and CVC Code Stolen IDENTIY THEFT XX/XX/2024 STATEMENT and XXXX  Email Received. ( Subpoena Compliance not followed ). XXXX XXXX Liability and FDIC Insured Policies were disregarded intentionally and not honored. 

XXXX XXXX XXXX I intend on filing a law suit with the District Couret in XXXX Texas if left unresolved within a reasonable time frame XXXX  the full FDIC Insured Amount of XXXX Deposited by the social Security Administration and US Treasury Department . 

Today is XX/XX/2024 The XXXX was Filed in XX/XX/2024 XXXX, XXXX XXXX XXXX XXXX A new SIM Card was issued for the Stolen XXXX Used to Hack and Dark Web Surveillance the Account with Stolen Social Security Card Debit Cards and Credit Cards. Drivers License was also reported Stolen to XXXX XXXX PD Officer Lain the Phone was Stole at a Waterpark in XXXX XXXX Texas XXXX pending further incidences of stolen vehicle and towed vehicle with IDs Cards SS Cards and Valid Drivers License of XXXX XXXX XXXX a US Veteran United States XXXX XXXX and Federal Government Candidate and Government Essential Employee- City of XXXX and XXXX XXXX Health and Human Services Please resolve by have the Credit Issued Permantly and Provisionally to my Current Direct Express Account with SSA The Social Security Administration . 
The Total Disputed Amount is {$22000.00} on the Direct Express Government Benefits Prepaid Debit XXXX XXXX FDIC Insured and XXXX XXXX Liability XXXX, XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: CT

Complaint narrative:
I needed a replacement ATM card. I submitted the request on XX/XX/2024, The new card was issued on XX/XX/2024. I was notified it was mailed by regular mail on XX/XX/2024. The card was mailed from XXXX XXXXXXXX XXXX and had to go to XXXX XXXX As of XX/XX/2024 I had not received the card and called the bank. I asked to have a new card sent again by express mail and that I would pay for the added expense. I was told that was not possible and was referred to the digital alternative. The three places I desperately need to use my ATM card do not accept XXXX or XXXX XXXX. I need the card, or at least the number. The customer service agent elevated my issue to an escalation manager who, by the bank, was left in no position to help me. I am back to waiting for my card to show up by regular mail. I am a XXXX XXXX of the bank with a XXXX XXXX customer history. The escalation manager said mine was the most common complaint he receives. Well then, Wells Fargo, do something about it!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
In compliance with the Fair Credit Reporting Act and as a gesture of respect to the Federal Trade Commission Committee on accuracy and completeness of credit information I am formally writing in today to dispute negative information appearing on my credit. This incorrect information is greatly hindering me from getting the credit score I deserve and hopefully, this letter will resolve all the issues on my credit. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) of these items. Your failure to positively verify these accounts and inquiries has hurt my ability to obtain credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: AL

Complaint narrative:
Under 15USC 1681 all Information has to be reported 100 % accurate, which it is not.I have been going through this with them for the last two years and they removed it and put it back on which is a violation and its different different between XXXX credit bureau, which is a violation of my right I am sick and tired of dealing with them. I am going to legal actions against them and request {$1000.00} per violation plus punitive damages because damaging my reputation, I asked him for the validation of the dead and the purchase they have not sent me nothing so I feel like you all is intentionally reporting this because after 30 days that they are given to dispute an extra 15 days and still its been two years so I am going to proceed legal obligations against them, attorney fees, and report them to the XXXX XXXX XXXX the state attorney, General the FTC and anybody else I can

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
Under 15USC 1681 all Information has to be reported 100 % accurate, which it is not.I have been going through this with them for the last two years and they removed it and put it back on which is a violation and its different different between XXXX credit bureau, which is a violation of my right I am sick and tired of dealing with them. I am going to legal actions against them and request {$1000.00} per violation plus punitive damages because damaging my reputation, I asked him for the validation of the dead and the purchase they have not sent me nothing so I feel like you all is intentionally reporting this because after 30 days that they are given to dispute an extra 15 days and still its been two years so I am going to proceed legal obligations against them, attorney fees, and report them to the XXXX XXXX XXXX the state attorney, General the FTC and anybody else I can

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the Federal Trade Commission and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: WI

Complaint narrative:
I was charged overdraft fees and other account issues as far as closing the account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXXXXXX XXXX Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXXXXXX Account Number : XXXX Account Name : XXXX XXXX XXXXXXXX Account Number : XXXX and list of Inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Confusing or missing disclosures — 
Company: ROBINHOOD MARKETS INC.
State: TX

Complaint narrative:
I attempted to sign in to my account to purchase some new stock. The sign in will not let me access my account without and ID. I've had this account for about 5 years. When I moved from IL to TX they didn't ask me for any information when I changed my address. Now the emails I am receiving from their support keep telling me I have to uplaod my ID and do a biometric scan. I will not do this. The Robinhood site clearly states I do not have to to this to use their service.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: MS

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXXXXXX Account Number : XXXX and list of Inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
Capital One is suppose to update on the XXXXXXXX XXXX XXXX XXXX says XXXX and still showing XXXX XXXX owed on my report. It is paid off XXXX balance I need this updated as soon as possible.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
In compliance with the Fair Credit Reporting Act and as a gesture of respect to the Federal Trade Commission Committee on accuracy and completeness of credit information I am formally writing in today to dispute negative information appearing on my credit. This incorrect information is greatly hindering me from getting the credit score I deserve and hopefully, this letter will resolve all the issues on my credit. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) of these items. Your failure to positively verify these accounts and inquiries has hurt my ability to obtain credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
In compliance with the Fair Credit Reporting Act and as a gesture of respect to the Federal Trade Commission Committee on accuracy and completeness of credit information I am formally writing in today to dispute negative information appearing on my credit. This incorrect information is greatly hindering me from getting the credit score I deserve and hopefully, this letter will resolve all the issues on my credit. I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) of these items. Your failure to positively verify these accounts and inquiries has hurt my ability to obtain credit.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: FL

Complaint narrative:
On XX/XX/year> at XXXX EST i woke up to find my cash app account to be closed due to violating terms of service and cash app won't give me a reason why my account was closed and they didn't send me an email or a text message to give me ample time to withdraw the remaining funds i had in my cash app account, i had XXXX $ remaining in my balance, being that my account was closed I was unable to use my cash app card to withdraw the funds that were remaining in my cash app account, so I transferred the XXXX $ from my cash app to an external account which would be my XXXX account and cash app charged me a XXXX $ transfer fee so the total amount that was transferred to my XXXX account was XXXX XXXX so i immediately checked my XXXX account to see if the funds were available in my XXXX checking account because it was an instant transfer well it just said pending unclaimed transfer on my XXXX account and I canceled it so the funds would go back to my cash app account ; but my cash app account is closed so the funds that XXXX reversed back to my cash app account won't be able to come through because the cash app account is closed. There is no money in my cash app account and there is no money in my XXXX account and I have contacted XXXX and they have confirmed the transaction has been canceled and I have screenshots and transaction ID numbers providing proof that the funds were canceled and the funds were never received. The XXXX $ should of been returned back to my cash app but cash app is stating that the funds won't show up in my account because the account is closed. Both paypal and cash app won't help me and I have spoken to the branch manager. The XXXX $ is floating around somewhere and that was all the money I had to my name to use for gas to put in my car and food because I just got hit with Hurricane Milton and my town is devastated. I do not know what to do about this situation and I have all the screenshots and proof of everything including the conversations with Cash app and XXXX. I even did alot of research and have read that cash app is able to temporarily reopen my account so that I can recover my funds but cash app is refusing to do so.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX  DC XXXX Subject : Complaint Against TransUnion for Inaccurate Reporting Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against TransUnion for their continued inaccurate reporting of my account with XXXX XXXX XXXX. Despite having settled this account on XX/XX/XXXX, TransUnion continues to report it as a charge-off on the XXXX XXXX XXXXXXXX  website. 

This account has been in good standing, and there have been no late payments. Under the Fair Credit Reporting Act, a charge-off should occur only when an account is XXXX days overdue, which is not applicable in my case. I have supporting documents that validate my claim that this account is inaccurately reported and should not be classified as a charge-off. 

I request that the CFPB take appropriate action to ensure this account is removed from my credit report due to the inaccurate reporting by TransUnion. 

Thank you for your attention to this matter. I look forward to your prompt response regarding the actions taken to address this issue. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXX  Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX XXXXXXXX Account Number : XXXX Account Name : XXXX XXXX XXXXXXXX Account Number : XXXX and list of Inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXXXXXX Account Number : XXXX and list of Inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy. 

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

Account Name : XXXX XXXXXXXX Account Number : XXXX and list of Inquiries 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. 

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation