Consumer complaint received 2025-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am filing a formal complaint against Experian and TransUnion for failing to correct inaccurate information regarding late payments reported on my credit report for account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Despite multiple written requests for correction ( letters dated XX/XX/XXXX and XX/XX/XXXX ), my requests have been ignored, constituting a violation of multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Violations Committed : Fair Credit Reporting Act ( FCRA ) Violations : Under XXXX U.S. Code XXXX, creditors must send periodic statements at least XXXX  days before the payment due date. The continued reporting of this inaccurate late payment demonstrates a failure to comply with this requirement. 
XXXX U.S. Code XXXX mandates that credit reporting agencies ensure the accuracy of consumer credit files. In my case, this obligation has not been upheld. 
XXXX U.S. Code XXXX ( b ) requires that consumer reporting agencies maintain reasonable procedures to assure maximum possible accuracy in credit reports. 
XXXX U.S. Code XXXX ( d ) ( XXXX ) ( A ) ( i ) states that certain transactions and experiences should not be considered part of a consumer report if they do not meet specific criteria. 
Truth in Lending Act ( XXXX ) Violations : The TILA emphasizes the necessity of accurate and timely disclosures to consumers. The wrongful reporting of a late payment has damaged my creditworthiness, causing undue financial harm. 
Gramm-Leach-Bliley Act ( GLBA ) Violations : XXXX U.S. Code XXXX, XXXX U.S. Code XXXX, and XXXX U.S. Code XXXX require financial institutions to protect consumer privacy and ensure the accuracy of financial reporting. The mishandling of my credit information suggests a failure to meet these obligations. 
Protection Against Non-Payment of Obligations Act ( XXXX ) : This act holds creditors accountable for providing timely statements and preventing unfair penalties. The continued presence of this late payment on my report contradicts this protection. 
Identity Fraud and Misreporting - XXXX U.S. Code XXXX : The continued reporting of false information could be classified as a misrepresentation of identity or fraudulent reporting, which carries legal consequences under federal law. 
Formal Request for Correction : I formally demand the immediate removal of the inaccurate late payment notation from my credit report. 
If this issue is not resolved immediately, I will escalate my complaint further, including potential legal action and filing additional complaints with relevant agencies. 
Reference to XXXX ( Paid As Agreed Never Late ) : The terms of our agreement have always been met, and the account in question must reflect the status of " Paid As Agreed, Never Late. '' I request documented proof supporting the claim of late payments, including : Dates, amounts, and all communication records indicating that the payments were actually late. 
In the absence of valid proof, I expect an immediate correction of my credit report. 
If, after investigation, you fail to provide verifiable proof of late payments, I demand that the account be updated immediately to reflect its accurate status as " Paid As Agreed, Never Late. '' Per the FCRA, I expect a timely investigation and a written response within XXXX  days from the receipt of this dispute letter. Failure to comply will be considered a direct violation of multiple federal laws. 

Inaccuracies in XXXX XXXX CO, XXXX Account Reporting High Balance Missing Not reported by Experian and Equifax ; TransUnion reports {$450000.00}. 


Date of Last Activity Mismatch TransUnion ( XX/XX/XXXX ), Experian ( XX/XX/XXXX ), Equifax not reported. 


Incorrect Late Payments TransUnion inaccurately reports late payments for XX/XX/XXXX and XX/XX/XXXX to XX/XX/XXXX despite account closure on XX/XX/XXXX. 


Incorrect Late Payments Experian inaccurately reports late payments for XX/XX/XXXX and XX/XX/XXXX to XX/XX/XXXX despite account closure on XX/XX/XXXX. 


Status Conflict Payment status listed as XXXX  days past due ( TransUnion ) and Account transferred to another office ( Experian ) conflicts with reported payment history and closure details. 


Missing Payment History Equifax reports no payment history, creating inconsistency with TransUnion and Experian data.

Resolution Requested : Immediate removal of the late payment notation from my credit report. 
Written confirmation of the correction. 
Acknowledgment of compliance with federal laws. 
I trust that you will promptly rectify this issue and ensure my credit report reflects accurate information. Thank you for your immediate attention to this serious matter. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation