Consumer complaint received 2025-01-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Fourth Complaint Regarding Inaccurate Late Payments on XXXX XXXX  XXXX Account Dear CFPB, I am filing this complaint for their failure to correct the inaccurate late payment information on my credit report for my XXXX XXXX XXXXXXXX account. Despite multiple disputes ( letters dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ), this issue remains unresolved, violating several provisions under the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 

Account Details : Account Number : XXXX High Balance : {$620.00} ( XXXX and Experian ), {$500.00} ( XXXX XXXX Last Verified : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX XXXX Date of Last Activity : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( Experian ), XX/XX/XXXX ( XXXX XXXX Date Reported : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX XXXX Date Opened : XX/XX/XXXX ( all bureaus ) Balance Owed : {$0.00} ( all bureaus ) Closed Date : XX/XX/XXXX ( XXXX ), unspecified ( Experian and XXXX XXXX Account Status : Closed Payment Status : Paid Credit Limit : {$500.00} Evidence of Errors : Late Payment Reporting Errors : XXXX XXXX Incorrectly reported late payments for XX/XX/XXXX, XXXX and XX/XX/XXXX, and XXXX to XX/XX/XXXX. 
Inconsistent reporting of XXXX, XXXX, and XXXX late payments in these periods, despite the account being paid and settled. 
Experian : Incorrectly reported late payments for XXXX, XXXX, and XX/XX/XXXX and XXXX through XX/XX/XXXX. 
A charge-off status was incorrectly noted in XX/XX/XXXX, even though the account was marked as settled. 
XXXX : Incorrectly reported late payments for XXXX, XXXX, and XX/XX/XXXX, as well as XXXX through XX/XX/XXXX. 
Multiple inaccuracies in the reporting of XXXX, XXXX, XXXX, and XXXX late payments during these periods, conflicting with the accounts paid and closed status. 
XXXX XXXX on Experian : Experian incorrectly shows the account as a charge-off in XX/XX/XXXX, despite the account being closed and paid in full. 
Payment Status Inconsistencies Across Bureaus : XXXX and Experian list the account as current, while XXXX reports it as XXXX  days late, creating a significant discrepancy. 
Remarks and Account Status Differences : XXXX mentions " Settled - less than full balance, '' while XXXX XXXX " Settlement accepted on this account. '' Payment status and remarks differ significantly across bureaus : XXXX : Paid and current. 
Experian : Paid and charge-off noted in XX/XX/XXXX. 
XXXX : XXXX late payment status noted and account marked as settled. 
Two-Year Payment History Errors by Bureau : XXXX : XXXX late payments for XX/XX/XXXX, XXXX and XX/XX/XXXX, and XXXX and XX/XX/XXXX. 
Experian : XXXX late payments for XXXX, XXXX, and XX/XX/XXXX, as well as XXXX through XX/XX/XXXX. 
Incorrectly shows a charge-off in XX/XX/XXXX. 
XXXX : XXXX late payments for XXXX, XXXX, and XX/XX/XXXX, as well as XXXX through XX/XX/XXXX. 
Late payments are incorrectly noted as XXXX, XXXX, XXXX, and XXXX, contradicting the accounts settled and closed status. 
Legal Violations : Fair Credit Reporting Act ( FCRA ) : 15 U.S. Code 1681i : Credit bureaus are required to ensure the accuracy of consumer information, which has not been upheld.

15 U.S. Code 1681b : Inaccurate reporting violates federally protected consumer rights to accurate and fair credit reporting.

15 U.S. Code 1681c : Reporting inaccurate late payments for closed or settled accounts exceeds permissible reporting guidelines.

Truth in Lending Act ( TILA ) : 15 U.S. Code 1666b : Creditors must send periodic statements at least 21 days before the payment due date, which is inconsistent with the inaccurate late payment reporting.

Protection Against Non-Payment of Obligations Act ( PAANL ) : This act reinforces the responsibility of creditors to provide timely statements, ensuring consumers are not unfairly penalized. The failure to correct late payment inaccuracies violates this principle. 
Desired Resolution : Immediate removal of all inaccurate late payment notations from my credit report across all bureaus ( XXXX, Experian, and XXXX ). 
Written confirmation of the correction from each credit bureau. 
If this issue is not resolved promptly, I will escalate the matter through additional complaints with relevant agencies, and I reserve the right to pursue legal action for damages caused by these inaccuracies. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation