Consumer complaint received 2018-04-09 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — 
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
Short sale Mortgage assistance case. I am at my wits end and need to file this complaint!!!! 

Citibank is my second lean holder and is dragging their feet deciding whether or not they will grant an extension on my closing date. My First mortgage holder accepted the sale 2 weeks after Citibank accepted my short sale request but time has expired on Citibank 's closing date requirements. Citibank will not work fast enough to extend closing date and may force foreclosure with first mortgage Lender due to their incompetence in my case. They say they will only talk to my Real Estate agent once a week. and I keep getting the answer that its in our process and we will get back to you.?? So What the XXXX is the process anyway?. There is no transparency to a mortgage holder who is going through this financial assistance so what is actual process and what are steps to take. There is no clear path to the end in this case. I'm also finding out Every bank is different? What no laws for this? 


Well Since Citibank is the second lean holder they get nothing if my property is foreclosed on by first lien holder. In fact it will cost them more money with legal and attorneys fee to come after me. So as of now I'm calling the preservation unit so they will spend even more money on the property, heating, electricity, lawn care, plowing and eventually they will not get anything from me and forcing me to a foreclosure with my first mortgage holder and i really do not care anymore.. Time is of the essence here in my case and they really don't care. I'm just a number to them. I thought a Second mortgage holder would jump at the chance to get some kind of payment to settle a debt. And I also thought that Forcing a foreclosure with the first Mortgage holder was against the law if your the second mortgage holder gets nothing from forcing it. I dont logically understand the proverbial sea of XXXX   they are throwing at me. 

Every time i call them I speak with someone else, Get a different answer and have a different task to complete, It has now been 5 exhausting months since I applied for mortgage assistance and this system or process they have is designed to fail if you give up. I have Faxed 100s of documents, made 100s or phone calls and to no avail no improvement and lack of urgency on my case. This is making my financial situation even harder and my stress levels and mental anguish have made me hate banks all together. I am slowly losing my faith with Citibank that things will fix itself by the XXXX of this month. If someone at Citibank would just realize if they extend the closing they will actually get some money from the sale of my property. Otherwise they get nothing. I would love to hear the managers water cooler meeting at Citibank when they ask about my case if it could have been extended so they can get some sort of payment from me other then getting nothing because their internal process needs improvement. 
I am guessing they do not care about the little guy. 

And the moral of the story is Pay cash for every thing and don't ever use Citibank for anything!! 

A fed up and XXXX over American!

Thanks for listening

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation