Consumer complaint received 2024-05-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX : Dispute of Inaccurate Information on Credit Report and Request for CFPB XXXX To whom it may concern, I am writing to formally request the intervention of the Consumer Financial Protection Bureau XXXX CFPB ) regarding the inaccuracies reported on my credit report by the credit reporting agencies. Despite multiple attempts to resolve these issues directly with the credit bureaus, they have consistently failed to rectify the situation, leaving inaccurate and damaging information on my credit report. I request that the CFPB hold the credit reporting agencies accountable for their mishandling of my credit report and enforce the deletion of the following account : **Account Name : XXXX XXXX XXXX Number : XXXX This account incorrectly states a " Charge Off '' status reported for multiple months ( e.g., XX/XX/XXXX, XX/XX/XXXX, etc. ). According to the Fair Credit Reporting Act ( FCRA ), a charged-off account should not be reporting an ongoing " Charge Off '' status, as a charge off can only occur once. 

Specifically, the following inaccuracies and violations have been identified : XXXX. **Inaccurate Reporting of Charge Off Status** : - FCRA 623 ( a ) ( 1 ) ( A ) mandates that information furnished to a consumer reporting agency must be accurate. Reporting a charge-off status for multiple months is a misrepresentation of the account 's status.

2. **Failure to Conduct a Proper Investigation** : - FCRA 611 ( a ) ( 1 ) ( A ) requires that upon receiving a dispute, the credit bureau must conduct a reasonable investigation to determine whether the disputed information is accurate. The continued misreporting suggests a failure to conduct such an investigation. 

XXXX. **Re-reporting of Previously Disputed Information** : - Under FCRA 611 ( a ) ( 5 ) ( A ), a disputed item must not be reinserted into a consumer 's file unless the information provider certifies that the information is complete and accurate. This continuous erroneous reporting violates this provision. 

XXXX. **Failure to Mark the Account as Disputed** : - FCRA 611 ( a ) ( 5 ) ( B ) requires that a credit bureau must note the disputed status of an account if it remains unresolved. This account does not reflect its disputed status as mandated.

Additionally, under Texas state law, the Texas Finance Code 392.202 requires a credit bureau to investigate disputed information and correct any inaccuracies. The repeated inaccurate reporting also constitutes a violation of my rights under this state law. 

Here are the specific details of the account as reported by the XXXX credit bureaus : - **XXXX** : Balance {$3800.00}, Date Last Reported XX/XX/XXXX, Date Last Active XX/XX/XXXX. 
- **Experian** : XXXX {$3800.00}, Date Last Reported XX/XX/XXXX, Date Last Active XX/XX/XXXX. 
- **XXXX** XXXX XXXX {$3800.00}, Date Last Reported XX/XX/XXXX, Date Last Active XX/XX/XXXX. 

I demand that the CFPB steps in to enforce the deletion and removal of this negative account from my credit report immediately. I do not wish for the account to be updated or fixed ; it must be deleted. Despite multiple attempts to dispute this account, the credit reporting agencies have failed to rectify the situation and remain in violation of FCRA laws and my consumer credit rights. 

Thank you for your attention to this urgent matter. Please provide proof of your intervention and the prompt deletion of this account from my file

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation