Consumer complaint received 2024-12-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
FRAUD. I was referred by another dentists office and called for a CONSULTATION with a dentist at XXXX XXXX XXXX XXXX in XXXX XXXX, Ca. I never saw one for " Consultation only '', date XXXX. Instead I was OVER x-rayed and signed up for XXXX which I did not want. They kept me hostage for hours. I kept asking where is the dentist. No one answered me. NEVER SAW A DENTIST!. The had me sign a lot of papers and took all the money I had on my CareCredit card, {$3500.00}. They will not return it and nothing happened for me with a Consultation and No XXXX. No one set a XXXX date at the office. When I got home there was a message for the date of XXXX. I cancelled because how can you do XXXX if you never saw a dentist to go over what they feel should be done. I did not want XXXX anyway, just to get an opinion. No DENTIST, NO XXXX, NO CONTRACT. I am now filing with all the agencies about their FRAUD tactics. No one gives their name, even when you ask. I am XXXX and was conned. I saw the dentures they had and my dentist of 25 years said that with my jaw XXXX XXXX and bones in lower jaw that I could never do dentures. I have XXXX and it attacks the teeth and XXXX XXXX. I walked out. I have filed a report with the Police in XXXX XXXX, FTC, State Attorney General, Dental Assn. XXXX  and 2 other federal Agencies per FTC against this fraudulent dental office. They WILL not refund the money they took and now one of his staff said they are charging {$3500.00} for a digital film. For that you have to put a device in your mouth and that never happened. I have asked for the x-ray pictures of my teeth. They said 10 days from XXXX 10 days is up. The prices are exorbitant, up to {$50000.00}. I want to do a polygraph test to prove that they conned me with no dentist that should have seen me for a Consultation, NOT XXXX. If I had seen a dentist, they would have heard from me that I can not do dentures due to XXXX XXXX and bones in lower jaw. TOTAL FRAUD. This dentist is XXXX XXXX. I got a call from the XXXX XXXX who I filed about theses fraudulent actions and an East XXXX guy called asking me if i got the letter to send in paperwork and I told him I am waiting for it from the dentist. He asked what I was going to do and I said FTC, State Attorney General, XXXX, and more. He hung up on me!! Vey, very odd.. I feel he warned this XXXX XXXX XXXX office about my intentions.. I never got My file or dental films which I asked for. I was sent a release form, they said 10 days from the date I asked for all my files and dental images. I thought they were just going to be charging {$350.00} for the x-rays, as the referral dentist office said. The dentist there did not charge me for his films, but his assistant told me to go to this place.. I asked one of the women when I called, would you do XXXX if you never met the surgeon? Got hung up on 3 times, because I was trying to get reason out of them. NONE. HORRIBLE DISHONEST PLACE. I now have a dentist that said their x-rays were so bad they could NOT read them. They took theirs and I paid {$210.00} for them already. I have only XXXX teeth to be fixed per this new dentist. I have checked XXXX XXXX XXXX XXXX online at XXXX  and they have an F rating and many complaints about their implants or dentures falling apart.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation