Consumer complaint received 2025-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: LEXISNEXIS
State: TN

Complaint narrative:
To Whom It May Concern, I am formally requesting that the Consumer Financial Protection Bureau ( CFPB ) immediately enforce corrective action against LexisNexis and Innovis for persistent and repeated violations of federal law. Over 30 days ago, I submitted detailed written disputes, comprehensive identity theft documentation, and supporting evidence. The bureaus have unlawfully failed to comply with their statutory obligations under the Fair Credit Reporting Act ( FCRA ) and associated federal laws, constituting further violations.

Violations Committed by THE BUREAUS : 15 U.S.C. 1681 ( FCRA 607 ( b ) ) : Failure to maintain maximum possible accuracy.

FCRA 611 ( a ) ( 1 ) ( A ) : Failure to investigate consumer disputes within the statutory 30-day timeframe.

FCRA 611 ( a ) ( 6 ) : Failure to conduct reinvestigations and provide findings.

15 U.S.C. 1692g : Failure to notify the consumer of alleged debts within the required timeframe. 
XXXX XXXX ( XXXX XXXX. XXXX ) : Failure to adequately safeguard consumer personal information. 
18 U.S.C. 1028 : Identity theft and unauthorized misuse of personal data.

15 U.S.C. 1681g ( e ) : Failure to provide adequate victim assistance, fraud alerts, and recovery tools. 
XXXX Violations : Noncompliance with established industry reporting standards. 
Florida XXXX Statutes : Violations relating to identity theft and consumer fraud. 
FDCPA 15 U.S.C. 1692g ( b ) : Failure to respond to validation requests within 30 days. 
Fraudulent and Inaccurate Accounts Requiring Immediate Removal and Permanent Blocking : XXXX OF XXXX Account XXXX Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX formatting and XXXX violations Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq. ( prohibits furnishing information known or reasonably should be known to be inaccurate ; requires reasonable procedures for maximum possible accuracy ; allows civil remedies including damages, attorneys fees, and injunctive relief ) Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. ( incorporates FDCPA standards ; prohibits misrepresenting the character, amount, or legal status of a debt ) Demand : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and Tennessee law. 
XXXX XXXX XXXX XXXX Account XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq. ( prohibits furnishing information known or reasonably should be known to be inaccurate ; requires reasonable procedures for maximum possible accuracy ; allows civil remedies including damages, attorneys fees, and injunctive relief ) Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. ( incorporates FDCPA standards ; prohibits misrepresenting the character, amount, or legal status of a debt ) Demand : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and Tennessee law. 
XXXX. PROVIDNT FND Account Number : XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq. ( prohibits furnishing information known or reasonably should be known to be inaccurate ; requires reasonable procedures for maximum possible accuracy ; allows civil remedies including damages, attorneys fees, and injunctive relief ) Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. ( incorporates FDCPA standards ; prohibits misrepresenting the character, amount, or legal status of a debt ) Demand : Immediate deletion and permanent removal of all late payments under FCRA XXXX, Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to reporting inaccuracies and multiple violations on this account. This account must be corrected immediately, flagged under Dispute Code XXXX Late Payment History Dispute, ensuring activation of your structured automation logic for correction and deletion of unverifiable or incorrect late payment statuses. 
Additional Inaccuracies to Remove Fraudulent Hard Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX MT XXXX XXXX ADVANTAGE ADVANTAGE CREDIT XXXX XXXX XXXX XXXX BANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX DATA Demand : Immediate deletion and permanent blocking of these inquiries under FCRA XXXX, Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to identity theft and lack of verification. 
Incorrect or Unfamiliar Addresses : XXXX MARITIME PRT XXXX TN XXXX XXXX XXXX XXXX TN XXXX XXXX XXXX XXXX XXXX TN XXXX XXXX RED BARN WAY XXXX XXXX TN XXXX Demand : Immediate deletion and permanent blocking of these addresses under FCRA XXXX, Tennessee XXXX XXXX XXXX XXXX TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to identity theft and lack of verification. 
Incorrect Employer Listing : XXXX HOTEL XXXX XXXX XXXX HOTEL XXXX HOTEL MUSIC CITY HALL OF F Demand : Immediate deletion and permanent blocking of these employers under FCRA XXXX, Tennessee XXXX XXXX XXXX ( TCPA ) XXXX XXXX XXXX. XXXX et seq., and Tennessee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX et seq. due to identity theft and lack of verification. 
Requested XXXX from the CFPB : XXXX enforcement of removal and permanent blocking of all fraudulent and inaccurate accounts listed. 
XXXX deletion of all unauthorized hard inquiries. 
Correction of all inaccurate personal information, including addresses, employers, and names. 
Provision of updated credit reports from all three bureaus confirming these corrections. 
Implementation of statutory identity theft protections, including fraud alerts. 
Comprehensive investigation and imposition of sanctions for failure to comply with FCRA and FDCPA mandated deadlines. 
Imposition of appropriate fines or disciplinary actions against the bureaus for willful neglect of their legal obligations. 
Supporting Documentation Previously Submitted : Government-issued photo identification Social Security XXXX XXXX police report documenting identity theft Proof of current residence Original dispute letters TO THE CREDITORS Declaration : I hereby affirm, under penalty of perjury, that all statements provided herein are truthful and accurate to the best of my knowledge. Due to the significant harm caused by the illegal actions of these bureaus and creditors, I request urgent intervention from the CFPB to enforce compliance with federal law, protect my consumer rights, and restore the integrity of my credit report.

Company response to consumer: Closed with non-monetary relief