Consumer complaint received 2026-02-26 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: CA

Complaint narrative:
Dear CFPB : I am passionately pleading with you to not flag this dispute as a duplicate. Dear CFPB, please do not flag this dispute as a duplicate. I am disputing this collection record again, because Procollect has acted in an unethical, deceitful, and intimidating manner to force me to pay a debt that I do not owe. Procollect in its submission has said so much lies in a deceitful manner. First, the company twice in its submission acknowledge that I do not owe the debt and that it has instructed all three credit bureaus to close the account and delete the collection record from my account. Procollect reported this information to the CFPB, a governmental body, not once but twice. Dear CFPB, I have attached documenting evidence showing Procollect 's submission to the CFPB on the issue. Dear CFPB, please can you ask Procollect, the debt collector, whether the company did not submitted the attached evidence to the CFPB stating that it has instructed all three credit bureaus to close the account and delete the collection records from my credit report. Dear CFPB, can you ask Procollect, the debt collector, how it contrived to submit twice to the CFPB it submission stating that I did not owe the debt and is now claiming it as a mistake. Second, Procollect says in its refusal and I reprint it from the company 's submission to the CFPB : " If the consumer has any further questions they may contact me, XXXX XXXX, directly @ XXXX ext XXXX. '' Yet, it is the same XXXX XXXX who wrote in the company 's submission twice that it has instructed the credit bureaus to close the account and delete the collection records from my credit report. Dear CFPB, you will find this evidence in the attached documentation showing Procollect 's submission to the CFPB relating to my dispute of the collection account. Dear CFPB, when it comes to the collection of debt, integrity does not matter. Procollect is the XXXX XXXX? And if so, how comes the company is flip-floping its position on the issue. Third, Dear CFPB Transunion, the credit bureau agency, in its submission relating to my dispute of the collection record said Transunion submitted my complaing, meaning my dispute, to Procollect and the company reported to Transunion that I may have been a victim of identity fraud. Dear CFPB, this should bring to your attention that Procollect does not have the moral ground when it comes to this matter. The company keeps changing its story to suit it purpose. Again, Dear CFPB integrity does not matter. Fourth, Dear CFPB Procollect reported in its last submission that the company mailed a letter to me. I did not receive any letter from Procollect. Procollect does not know my mailing address and yet, it is boldly making a false statement that it has mailed me a letter. If Procollect mailed me any letter the company would have realized through the returned mailing system that it does not know my address. Dear CFPB, Procollect has steadily told lies throughout this process. Please CFPB, I am pleading with you to evaluate the facts in this matter and bear influence on Procollect. Dear CFPB, I have attached to this dispute the two submissions from Procollect stating that the debt is not mine. I have also submitted the submission from XXXX, the credit bureau agency, stating that Procollect reported to XXXX that I may have been a victim of identity fraud. I have also reprinted below my submission to Procollect of what transpired with documentation proof that I did not live at the apartment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation