Consumer complaint received 2026-05-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Via Fax : XXXX U.S. Bank XXXX XXXX XXXX Department RE : FORMAL CHARGEBACK APPEAL, REQUEST FOR REINVESTIGATION, BREACH OF CONTRACT COMPLAINT, MISREPRESENTATION CLAIM, AND DEMAND FOR REVERSAL OF DISPUTED TRANSACTIONS Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$1500.00} Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$1500.00} Merchant : XXXX XXXX XXXX XXXX XXXX Total Amount in Dispute : {$3000.00} FORMAL NOTICE OF DISPUTE To Whom It May Concern : I respectfully submit this formal dispute, appeal, and request for reinvestigation concerning the above-referenced credit card transactions processed by XXXX XXXX XXXX XXXX XXXX The disputed transactions were entered into in reliance upon the merchant 's representations regarding the functionality, reliability, performance, support services, and expected operation of its artificial intelligence trading software platform. These representations were material to my purchasing decision and formed the basis of the contractual relationship between myself and the merchant. Following purchase, delivery, installation, and attempted implementation of the software, I experienced substantial deficiencies affecting functionality, performance, reliability, and usability. The software failed to perform in a manner reasonably consistent with the representations made before purchase and did not provide the benefits or operational capabilities advertised during the sales process. Despite good-faith efforts to work directly with the merchant and obtain support and resolution, the issues remained unresolved. As a result, I was deprived of the benefit of the bargain and did not receive conforming goods and services consistent with the transaction for which payment was made. Accordingly, I respectfully request that U.S. Bank reopen and thoroughly investigate these disputed transactions pursuant to federal consumer-protection laws, cardholder protections, and applicable chargeback rights. FACTUAL BASIS FOR DISPUTE 1. Goods and Services Not as Described The software and related services delivered materially differed from the functionality, capabilities, reliability, and operational expectations represented by the merchant before purchase. The representations made concerning the software 's capabilities created reasonable expectations regarding performance and usability. The product delivered failed to satisfy those expectations and did not perform as represented. Because the software delivered materially differed from the representations relied upon during the transaction, these charges qualify for review as goods and services not received as described. 2. Defective and Non-Conforming Product The software exhibited substantial deficiencies affecting its intended use and operation. The product failed to perform in a commercially reasonable manner and did not provide the functionality that formed the basis of the purchase transaction. A product that can not reasonably perform its intended purpose may constitute a non-conforming product for purposes of consumer billing-dispute rights and chargeback review. 3. Breach of Contract The merchant entered into a contractual relationship by offering software and services under specific representations concerning functionality, performance, support, and expected results. The failure to deliver goods and services substantially consistent with those representations constitutes a material breach of the agreement under which payment was made. Had the true nature and limitations of the product been accurately disclosed, I would not have entered into the transaction. 4. Material Misrepresentation The merchant 's advertising, promotional statements, sales presentations, and product descriptions materially influenced my purchasing decision. The actual functionality and performance experienced after delivery appear inconsistent with those representations. To the extent that material information concerning software capabilities, operational limitations, performance expectations, support availability, or system functionality was omitted, inaccurately described, or otherwise misrepresented, the transaction may involve deceptive or misleading business practices warranting consumer protection review. FEDERAL CONSUMER PROTECTION AUTHORITIES I respectfully request that U.S. Bank evaluate this dispute pursuant to all applicable federal laws and consumer-protection regulations, including the following : Fair Credit Billing Act ( FCBA ) The Fair Credit Billing Act ( 15 U.S.C. 1666 et seq. ) provides consumers with the right to dispute billing errors involving : Goods not delivered as agreed ; Goods or services materially different from what was represented ; Defective or non-conforming products ; Charges resulting from misrepresentation or contractual nonperformance. The FCBA requires creditors to conduct reasonable investigations of disputed transactions and protects consumers against liability for qualifying billing disputes. Truth in Lending Act ( TILA ) The Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) was enacted to promote fairness and transparency in consumer credit transactions. TILA provides consumers with important dispute rights concerning credit card purchases involving defective products, non-conforming services, and transactions affected by material misrepresentations. The protections afforded by TILA should be liberally applied to ensure consumers receive the benefit of fair dispute-resolution procedures. Regulation Z Regulation Z ( 12 C.F.R. Part 1026 ) implements the Truth in Lending Act and establishes procedural protections governing disputed credit card transactions. These protections include the right to dispute charges arising from transactions involving products or services that fail to conform to contractual representations and expectations. Federal Trade Commission Act The Federal Trade Commission Act ( 15 U.S.C. 45 ) prohibits unfair or deceptive acts or practices affecting commerce. Examples may include : Material misrepresentations concerning products or services ; Misleading advertising ; False or unsupported performance claims ; Omissions of material facts affecting purchasing decisions ; Failure to provide promised products, services, or support. To the extent the merchant 's representations materially influenced the transaction and are inconsistent with the product delivered, these issues warrant careful review. Consumer Financial Protection Bureau ( CFPB ) The Consumer Financial Protection Bureau enforces federal consumer-financial laws and safeguards consumers against unfair, deceptive, or abusive practices. The CFPB 's consumer-protection framework emphasizes : Fair treatment of consumers ; Meaningful dispute investigations ; Accurate review of documentary evidence ; Protection from deceptive commercial conduct ; Accountability when consumers do not receive products or services as represented. I respectfully request that these consumer-protection principles be considered during review of this dispute. REQUEST FOR RELIEF Based upon the foregoing facts and applicable law, I respectfully request that U.S. Bank : 1. Reopen and conduct a full reinvestigation of Dispute Claim No. XXXX and Dispute Claim No. XXXX ; 2. Review all supporting documentation, invoices, merchant communications, marketing materials, screenshots, software records, and related evidence ; 3. Determine that the disputed transactions involve goods and services that were not delivered as represented and/or were materially non-conforming ; 4. Reverse and permanently credit the disputed charges totaling {$3000.00} ; 5. Preserve and enforce all rights available under the FCBA, TILA, Regulation Z, applicable card-network rules, and consumer-protection laws ; 6. Provide a written explanation of the investigation findings and final determination ; and 7. Grant any additional relief authorized by law or card-network dispute procedures. DECLARATION I certify under penalty of perjury that the statements contained in this dispute are true and correct to the best of my knowledge, information, and belief. I further certify that supporting documentation exists and is available for review in connection with this dispute. Respectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Enclosures Credit card transaction records Merchant invoices and receipts Marketing and promotional materials Written communications with the merchant Requests for support, cancellation, and refund Screenshots documenting software performance issues Any additional supporting documentation relevant to the dispute Dispute Claim No. XXXX {$1500.00} Dispute Claim No. XXXX {$1500.00} Merchant : XXXX XXXX XXXX XXXX XXXX Transaction Date : XX/XX/year> Total Amount in Dispute : {$3000.00} Edit the dispute is {$1500.00} If this letter is for only one {$1500.00} XXXX XXXX XXXX XXXX XXXX transaction, then the claim section and requested relief should be revised as follows : Corrected Claim Information Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$1500.00} Merchant : XXXX XXXX XXXX XXXX XXXX Corrected Request for Relief Based upon the foregoing facts and applicable law, I respectfully request that U.S. Bank : 1. Reopen and conduct a full reinvestigation of Dispute Claim No. XXXX ; 2. Review all supporting documentation, invoices, merchant communications, marketing materials, screenshots, software records, and related evidence ; 3. Determine that the disputed transaction involves goods and services that were not delivered as represented and/or were materially non-conforming ; 4. Reverse and permanently credit the disputed charge in the amount of {$1500.00} ; 5. Preserve and enforce all rights available under the Fair Credit Billing Act ( 15 U.S.C. 1666 et seq. ), Truth in Lending Act ( 15 U.S.C. 1601 et seq. ), Regulation Z, applicable card-network rules, a nd other consumer-protection laws ; 6. Provide a written explanation of the investigation findings and final determination ; and 7. Grant any additional relief authorized by law or applicable dispute-resolution procedures. Corrected Closing Section Dispute Claim No. : XXXX Merchant : XXXX XXXX XXXX XXXX XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$1500.00} Respectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Via Fax : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation