Consumer complaint received 2024-01-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: JPMORGAN CHASE & CO.
State: ID

Complaint narrative:
Chase Bank offers a service call, " My Chase Plan '' for certain credit card charges. When signing up for this service there is information provided. The most clear information is provided just before completing the request. The website states, " Keep in mind : Once started, you can't cancel or change a My Chase Plan. You can pay off your plan early with no penalty. '' The following information shows that, in most cases, Chase does not allow consumers to pay off an individual My Chase Plan. 

The second provision of information is in the " Questions? Learn more > '' link. In that link there are multiple pieces of information ... many of which mislead the consumer. Ultimately, the most egregious piece of information that is mislead and/or missing is : Chase allows consumers to apply additional payments to a credit card account that utilizes " My Chase Plan '' s, but Chase assumes the authority to allocate those funds across the different plans as it sees fit. Because this allocation is not defined by the terms and services, and Chases presumes that gives them the authority to dictate allocation, the methods of allocation can change at any time. Chase Bank can choose to allocate the funds to keep all of the plans at the same percent paid, ensuring you can not pay off any plan without pay off all plans simultaneously. 
When I called chase to make this payment, I was escalated to the highest available individual who confirmed, additional payments can be made, but not to a " My Chase Plan '' which the consumer dictates. Any additional payment will, as stated by this individual, be applied to the oldest plan. 
If a consumer has a " My Chase Plan '' with a low, or zero, monthly fee... the consumer may be required to pay off this plan before paying off a different plan. Again, this is not stipulated in the terms of service.

Additional Notes : Applicable Q/A inputs from the terms of service : ->Can I pay off a My Chase Plan early, and will there be a penalty for doing so?

Once a My Chase Plan appears on your statement, you can pay it off early without any penalties by paying your full statement balance. If you want to pay it off before then, you can pay your current balance. If you pay off a plan early, you wont incur any future fees for that plan.

( While this is clear, it does not apply to the process for additional payments which is allowed by Chase.

Additionally, the answer here is no. You can not pay off " a '' " My Chase Plan '', you can only pay off " all '' " My Chase Plan '' s. ) ->How do I make payments for My Chase Plan?

Theres no need to make any separate payments for your active plans. Well automatically add the monthly My Chase Plan payment to your minimum payment due each billing cycle. Pay at least your minimum payment when its due each billing cycle, and youll pay off your My Chase Plan balance on time.

Once you set up a plan, youll see a payment amount option called interest saving balance. When you choose this option, you wont pay off your entire My Chase Plan balance earlier than intended, and youll still avoid interest on new purchases.

( While this is clear, it does not answer the question. Chase allows payments for My Chase Plans by including additional funds beyond the " interest saving balance '' of the credit card statement. However, even is additional funds are included, the customer has no way of knowing which plan the funds will be applied to. As such, the answer here is, you can not make payments for " My Chase Plan '', you can give Chase bank extra money and they will determine how they want to pay off your different " My Chase Plan '' s.

Company response to consumer: Closed with explanation