Consumer complaint received 2025-02-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Against Equifax for Violating FCRA Dear CFPB, I am writing to formally lodge a complaint against Equifax for its blatant violations of the Fair Credit Reporting Act ( FCRA ), specifically Section 607 ( b ), which mandates that consumer reporting agencies must follow reasonable procedures to ensure maximum possible accuracy in consumer reports. The recent findings by the CFPB, which resulted in Equifax being ordered to pay {$15.00} XXXX for improper investigations of credit reporting errors, highlight a pattern of negligence and disregard for consumer rights that can not be overlooked. 

Equifax 's failure to conduct adequate investigations into disputed information is not just a technical breach ; it is a harmful practice that has real consequences for consumers like myself. The CFPB 's investigation revealed that Equifax 's processes for handling consumer disputes are fundamentally flawed, limiting our ability to accurately present our concerns. This is an egregious violation of our rights as consumers.

1. **Inadequate Investigations** : Equifax has repeatedly failed to thoroughly investigate disputes, often ignoring relevant information provided by consumers. This lack of diligence has resulted in misleading and contradictory communications, leaving consumers confused and frustrated. 

2. **Excessive Deference to Furnishers** : Equifax has shown a troubling tendency to rely on furnishers ' responses without critically evaluating their validity, even when contradictory evidence exists. This practice severely undermines the integrity of the credit reporting system.

3. **Confusing Responses** : The letters I received from Equifax after disputing inaccuracies contained contradictory statements, such as declaring items both " verified as accurate '' and " deleted. '' This inconsistency is unacceptable and indicative of a systemic failure to uphold consumer rights. 

My recent experience with Equifax further exemplifies these issues. Despite my credit report indicating a clean standing, their handling of my dispute regarding the XXXX XXXX account was inadequate. Equifax 's response did not address the core of my complaint and instead provided vague reassurances without substantiation. 

Furthermore, I am in possession of a letter from XXXX XXXX XXXX confirming that they sent updated information to all three bureaus, including Equifax. This contradicts Equifax 's claims of " non-reporting '' of the disputed item on my credit file. 

Given this ongoing pattern of neglect and non-compliance with the FCRA, I urge the CFPB to take immediate action against Equifax. Consumers deserve a fair and accurate credit reporting system, and Equifax 's practices have consistently failed to meet these basic standards. Thank you

Company response to consumer: Closed with explanation