Consumer complaint received 2025-01-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: TD BANK US HOLDING COMPANY
State: TN

Complaint narrative:
I am writing to formally file a complaint against TD Auto Finance regarding my vehicle loan, referencing potential violations of the Truth in Lending Act ( TILA ) and the Fair Debt Collection Practices Act ( FDCPA ). 

Background Information - **Loan Account Number** : XXXX - **Vehicle Purchase Date** : XX/XX/XXXX - **Initial Loan Term** : 75 months - **Vehicle Purchase Price** : {$35000.00} - **Total Loan Price after Finance Charges** : {$44000.00} - **Trade-In Value** : {$11000.00} - **Amount Owed on Trade-In** : {$17000.00} During the purchase process, I owed {$17000.00} on my previous vehicle, which I traded in. However, instead of deducting the trade-in value of {$11000.00} from this amount, the dealership added it to the total price of the new vehicle, leading to a misrepresentation of my financial obligation. This error inflated my loan balance and misled me regarding the actual amount I was financing. I should have had a remaining balance of {$6600.00} ( i.e., {$17000.00} owed minus {$11000.00} trade-in ), but the miscalculation clearly violated TILA by not providing clear and accurate information regarding the financing terms. 

Key Issues 1. **Misrepresentation of Trade-In Value** : The incorrect addition of the trade-in value instead of deducting it resulted in an inflated loan amount, significantly affecting my financial situation. This misrepresentation violates TILA, which obligates lenders to provide clear and truthful disclosures about loan amounts and terms. 

2. **Misrepresentation of Loan Terms** : When I sought relief through the XXXX XXXX program in XX/XX/XXXX, I was informed that I could skip three payments, which would allegedly not incur additional interest. However, I was later informed that this deferral extended my loan term to 78 months. The conditions of this extension and its implications on my total loan payment were not adequately disclosed, infringing upon TILAs requirements for clear communication. 

3. **Payment Discrepancies** : My original agreed monthly payment was {$590.00}, but since XX/XX/XXXX, I have been paying approximately {$600.00} per month, consistently exceeding the required amount. Despite this, I was recently informed that my last payment to pay off the car would be {$1200.00}. This discrepancy raises questions regarding how my additional payments were applied and why I did not receive credit for these extra payments, which were intended to reduce the principal balance. 

4. **Payment and Loan Extension Confusion** : After adhering to the payment schedule for 75 months, I expected my loan to be fully paid off in XX/XX/XXXX. Recently, I found out that my loan would not be paid off until XX/XX/XXXX, and that failing to pay the total amount in full by that time would result in a daily interest charge of {$0.00}. This delay and the way it was communicated have caused considerable confusion and anxiety. 

5. **Potential Violation of FDCPA** : The manner of communication regarding my loan status and potential charges has added undue stress. I believe these practices may violate my rights under the Fair Debt Collection Practices Act ( FDCPA ), which mandates transparent and clear communication with consumers regarding their debts.

Company response to consumer: Closed with explanation