Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
**Credit Law on Accurate Reporting and Disputing Incorrect Balances** -- - **Section 1 : Creditor 's Duty to Report Accurate Information** 1. **Accurate Reporting of Debt Balances : ** A creditor or debt collector must report the correct balance owed on a consumers account to any credit reporting agency. If the balance shown on a consumer 's account is higher than the balance the consumer agreed upon or settled, the creditor must correct and report the accurate amount.

2. **Obligation to Update Credit Reports : ** Creditors are required to update credit reports to reflect any changes in the consumer 's debt status, including adjustments to the balance due to payments, settlements, or modifications of the debt agreement. This information must be reported accurately and within a reasonable timeframe.

-- - **Section 2 : Consumer Rights to Dispute Inaccurate Information** 1. **Dispute Process : ** If a consumer identifies a discrepancy in the balance reported by a creditor, including a balance that exceeds the amount agreed upon in a settlement or payment arrangement, the consumer has the right to dispute the reported balance with the credit bureaus. The dispute must be resolved within 30 days, as mandated by the Fair Credit Reporting Act ( FCRA ).

2. **Notification and Documentation : ** Upon initiating a dispute, the consumer must notify the creditor or debt collector of the error and provide supporting documentation that demonstrates the correct balance, such as payment receipts, settlement agreements, or correspondence showing the agreed-upon amount.

3. **Creditor 's Response to Dispute : ** Once a dispute is filed, the creditor or debt collector must investigate the claim within the timeframe outlined by the FCRA and either confirm or correct the reported balance. If the dispute reveals that the creditor 's reported balance was inaccurate, they must immediately update the information with all relevant credit bureaus.

4. **Duty to Correct Errors : ** If a creditor fails to provide a valid justification for an inflated balance, the consumer is entitled to have the incorrect balance removed or adjusted on their credit report. Furthermore, the creditor must cease reporting the inflated amount to credit bureaus once the dispute is resolved in the consumer 's favor.

-- - **Section 3 : Penalties for Non-Compliance** 1. **Legal Consequences for Failure to Comply : ** A creditor or debt collector that knowingly reports an inflated balance or fails to correct inaccurate information after a dispute may be subject to penalties under the Fair Credit Reporting Act ( FCRA ), including fines or civil action. Consumers may also be entitled to damages if the incorrect reporting results in harm, such as denied credit or lower credit scores.

2. **Right to Seek Remedies : ** Consumers whose credit reports contain incorrect information due to reporting errors have the right to seek legal remedies, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) or pursuing claims in court for any harm caused by inaccurate reporting.

-- - **Section 4 : Conclusion** To protect consumers ' credit rights, creditors must ensure that all reported balances are accurate, up-to-date, and reflect the agreed-upon terms. Consumers have the right to dispute any incorrect balances, and creditors are obligated to correct any errors or provide justifiable evidence supporting the reported amounts. Non-compliance with these requirements could result in legal consequences for the creditor and damages for the consumer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation