Consumer complaint received 2025-07-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: OR

Complaint narrative:
b"Per 15 U.S. CODE 1681(1)\nCredit Bureau not properly removing inaccurate or incomplete items.\n\nI have contacted all three credit reporting agencies twice, requesting them to remove inaccurate information including but not limited to my name, address, phone number and or co-applicant(s). I sent the request on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXowever this time I sent it certified. \n\nHere is the request I sent:\n\nHello, TransUnion/Experian/Equifax\n\nI have recently looked at a copy of my credit report and I observed some addresses on there that are inaccurate. I have looked at your website to determine what I needed to provide you, so I have included a copy for pf identity and address below so that I can have a complete and accurate credit report. To make the removal easier, here is a list of the wrong addresses:\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Since I am already writing to you about correcting my address information, I'd also like to request that you make sure and have the correct name on file for me. My correct name is XXXX XXXX XXXX please remove the following names:\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXn\nThe correct phone number that should be reported is XXXX The following need to be removed:\n\nXXXXn\nPlease also remove all spouse(s) or co-applicants including XXXX XXXX and XXXX  There should not be anyone listed as I have never been married nor agreed to be a co-applicant.\n\nI am afraid of identity theft and fraud, so I want to make sure everything is correct on my credit report. Please make sure that there are not any inaccurate names, phone numbers, addresses, or spouse(s)/co-applicant(s) reporting on my credit profile that may be similar. I ask that you be sure to match the spelling of my name with my social security number and date of birth to ensure accuracy of the records you are reporting. Please send me an updated credit report as soon as you have deleted the incorrect information shown above and ensure that any incorrect names have been removed as well. Thirty (30) days is a reasonable time to complete the investigation, according to what I read on the Fair Credit Reporting Act. Thank you."

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation