Consumer complaint received 2026-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: CREDIT ACCEPTANCE CORPORATION
State: NY

Complaint narrative:
Subject : Deceptive Servicing and Unlawful Redirection of Redeemed Property by Credit Acceptance CorporationI am filing a formal complaint against Credit Acceptance Corporation ( CAC ) for engaging in deceptive servicing, bad-faith collection tactics, and creating insurmountable geographical barriers that have effectively stripped me of both my money and my personal property.I am a repeat, loyal customer with this institution. I previously financed a XXXX vehicle through Credit Acceptance and paid that contract completely in full and in good standing several years ago. Despite my proven history of completing my contracts, I have been treated with extreme bad faith regarding my current loan on a XXXX XXXX XXXX XX/XX/XXXX, Credit Acceptance repossessed my vehicle. The account was only in default for a second missed payment. On XX/XX/XXXX, I contacted a Credit Acceptance representative to resolve the delinquency. The representative formally disclosed to me that I had a strict deadline of XX/XX/XXXX, to pay the redemption fees and retrieve the vehicle.During that phone call on XX/XX/XXXX, I explicitly asked the representative to confirm the physical location of my car. The representative checked their tracking system and verified to me that the vehicle was safely sitting on a storage lot in XXXX XXXX, New York ( where I reside ). Relying entirely on the representatives material confirmation that my vehicle was local and accessible, I immediately authorized the full required payment on XX/XX/XXXX to redeem my car.Once Credit Acceptance successfully processed and cleared my funds, they provided me with the release phone number and reference details to retrieve my vehicle from the lot. However, when I immediately contacted the lot to coordinate pickup, I was informed that the vehicle was no longer on XXXX XXXX. Credit Acceptance had already authorized the physical transport of my vehicle out of the state of New York to an auction/storage yard in XXXX, New Jerseya distance approaching Philadelphia.Credit Acceptance accepted my redemption funds under the false pretense that my car was locally retrievable. By secretly transporting a legally redeemed asset to another state before my disclosed XX/XX/XXXX redemption deadline had even passed, they have created an impossible logistical and financial barrier. I have absolutely no physical or financial means to travel to central New Jersey to retrieve this vehicle.Consequently, Credit Acceptance is now in wrongful possession of my cleared redemption money AND my vehicle. This constitutes a severe breakdown in loan servicing, a deceptive bait-and-switch tracking practice, and an unlawful deprivation of property after a consumer has satisfied their financial obligation.Requested Resolution : Because Credit Acceptance accepted my redemption funds but has actively blocked physical access to my vehicle by moving it across state lines in violation of our verbal agreement, I request the CFPB to compel Credit Acceptance to execute one of the following : Immediately pay to transport the vehicle back to a licensed lot on XXXX XXXX, New York , at their own corporate expense, and waive all accumulating storage fees.Completely waive the remaining {$15000.00} balance on this loan, close the account as " Paid in Full, '' and permanently delete the XX/XX/XXXX repossession trade line from my credit profile due to severe servicer non-compliance and structural handling failures. This is also a recorded call.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation