Consumer complaint received 2024-10-13 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: NV

Complaint narrative:
saw a company on XXXX called XXXX  XXXX XXXX. In their advertisement, it said that they installed solar panels and that once they installed the solar panels they would eliminate the monthly XXXX XXXX XXXX and that only one energy bill would have to be paid. I gave them a call and they said they would send a salesperson to my home to see if I would qualify for the solar panels. The next day the salesperson his name was XXXX, came and inspected the property he then proceeded to check my credit and he told me that I did qualify for the panels and he told me that they had a promotion going on, that if I installed solar panels on my home they would also install a XXXX unit for half the price. I agreed and he told me he would be back with the contract and go over the details with me, on XX/XX/year> he came back with an electronic contract which was on his tablet. He explained to me how everything would work and which company would finance the solar panels and the AC unit the finance company was called Goodleap. He told me that Good Leap would loan me an amount of XXXX for the solar panels and XXXX unit and he told me that my payments would start on XX/XX/year> and that my first payment would be XXXX and in the case that i stopped making payments to Goodleap the only thing that would be affected would be my credit but noting more and I asked him if no lien on my property would be placed and he said " no good leap doesn't work that way ''. The salesperson then told me that installing the panels would eliminate the XXXX XXXX XXXX and that i would only have to pay for one energy bill and also that once the AC unit was installed it would start working immediately but the solar panels would take 2 months to start producing energy. Everything at the time sounded good to me so i went ahead an signed. A couple of weeks later a company called XXXX XXXX XXXX came and installed the solar panel and AC unit and after they were finished the salesperson called me and told me that everything was a success and that i just had to to wait till XXXX for the panels to start working and i said ok. the month of XXXX i receive a XXXX XXXXXXXX XXXX and i called XXXX and asked him why i was receiving a XXXX XXXXXXXX XXXX when he had told me that by installing the panels i would stop making payments to XXXX XXXX and he told me not to worry that once the panels were turned on i would no longer make monthly payments to XXXX XXXXXXXX. XX/XX/XXXX came and made my first payment the panels were turned on but they weren't producing any energy i called XXXX and asked him what was going on with the panels and why weren't they producing energy and he told me it was due to the cold and the sun not producing enough energy for the panels i told him why didn't he tell me this in the first place and he said not to worry that once summer came the panels would start working to their full capacity and he said the would refund me the money that i paid. After a couple of months, summer came along and the solar panels were still not producing any energy during this time i was still receiving bills from XXXX XXXXXXXX for a large some amount. I called XXXX XXXX XXXXXXXX and asked them why weren't the solar panels working and they said " oh its because your neighbor 's tree is blocking the sun from reaching the panels '' and i said no because my neighbor 's tree is not tall enough to block the sun from reaching my roof and they then said " oh its also because your house is too big for the solar panel unit '' and i said why didn't your sales person tell me this in the beginning and why did he approve if he knew the panels were not going to fit with my home and they said that there wasn't much they could do and i then asked them why i was receiving XXXX XXXX XXXX when the deal was that they would eliminate the XXXX XXXX and they said that they wouldn't eliminate the XXXX XXXX bill that they would only reduce it and i told them " so you lied to me " and they said no you misunderstood this wasn't the only time i called them for help i called them many times until they stop answering me. I then called XXXX XXXX XXXX trying to look for a solution but they never answered me and then called Goodleap and goodleap said they couldn't do anything. I got tired of asking for help and no one provided me with any help so I closed my bank account where they were taking out the automatic payments and I opened a new one. After a couple of months of me not making the payments Good Leap started to call me and send me emails asking why I hadn't been making my payments and I explained to them that I was unsatisfied with the treatment I had received from both Good Leap and XXXX  and XXXX  XXXX XXXX. Goodleap then told me that they would send a technician to go and inspect the panels and I told them why now, why when I stopped making my payments were they offering me help and when I had asked them before they offered me none. They then said that if I didn't start making my payments they would place a lien on my property and I told them that wasn't the deal, the deal was that if I stopped making my payments the only thing that would be affected would be my credit but no lien would be placed and they said that no that wasn't what they said. I counted on not making my payments and then one day i received a notification from one of my home cameras and i saw that one of Goodleaps personnel had entered my property and placed a lock on the power switch for the panels and i called goodleap and asked them why they had entered my property without my permission and they said that they didn't need permission and that they had placed a letter on the door and with this letter i automatically permitted them and this got me frustrated. I then started looking for legal help i first filed a complaint against XXXX at the XXXX  XXXX XXXX XXXX and an investigator for the board came to my property and Inspected the work done by XXXX and the investigator said that he believed foul play was done on behalf of XXXX and that they weren't supposed to sell me a AC unit due to them not having a license to install and sell AC units. The investigator said that he would investigate further and after a couple on months i received a letter in the mail from the United States Bankruptcy Court District of Arizona and the letter said that XXXX was filing for bankruptcy and that i was entitled to file for a claim and i did and at the moment i am waiting for the court date to come up. I am now looking for help against Good Leap due to them having a lien on my property and them harassing me constantly. I have kids and my fear is me losing my property me and my kids and having to relocate i want to break the contract that i have with Goodleap as i believe that this contract was made based on lies and false promises and want them to take the panels away from my property and i want them to remove the lien on my property and stop affecting my credit score.

Company response to consumer: Closed with explanation