Consumer complaint received 2024-04-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
Hello CFPB, Thank you for providing this service and so lucky to have you on consumers side! 

I signed up with Citi Business banking with the banker who opened my account in person at the Citi branch located at XXXX XXXX, XXXX XXXX, NY XXXX using this promotion : XXXX : XXXX? XXXXXXXX XXXX XXXX XXXX XXXX The Citi banker was successful in opening my account and also informed me of the requirements I must meet to earn the {$750.00} bonus. 
I then followed the requirements using {$20000.00} to earn the {$750.00} bonus. 

I called Citi Business customer service on XX/XX/XXXX to get information if I have met the requirements for the {$750.00} bonus. The Citi rep told me I have and to wait 30 more days to XX/XX/XXXX for the {$750.00} bonus to be paid ( as this is the date that the {$750.00} bonus will be paid by ). The rep also informed me to get more information, to visit the same Citi branch I opened the account at. I visited the same Citi branch where I opened the account with a XXXX appointment on XX/XX/XXXX. I spoke with XXXX XXXX who performed a review on my account and told me I did meet Citi 's requirements for the {$750.00} bonus and that I will receive the {$750.00} in my Citi Business account by XX/XX/XXXX. I expressed my concern that Citi wont pay me the bonus as I've never had to wait until the last day for ANY bank in the past and that I am VERY CONCERNED that Citi wont pay based upon recent ( past 6 months ) online posts others have posted saying that Citi never paid them and gave them a hard time paying them the bonus so they had to file a complaint with you : CFPB. XXXX told me if I don't receive my bonus by XX/XX/XXXX to file/open a Dispute/Bonus Payment Case. I have emailed Citi Executive Response Unit ( XXXX ) today ( XX/XX/XXXX @ XXXX with the following message : Hello Citi Executive Response Unit , Excuse me for disturbing you but Can you please CONDUCT A REVIEW of my business so that I can receive my {$750.00} bonus ASAP? 

I have not received my {$750.00} bonus as promised by following the requirements for it as Citi stated in the following promotion below : XXXX : XXXXXXXX XXXX & XXXX & XXXX I also visited the Citi branch located at XXXX XXXXXXXX XXXX XXXX XXXX NY on XX/XX/XXXX to inform XXXX XXXX ( the banker who I had the appointment with at XXXX ) to review my business account to ensure I did complete the required activities, which He told me I did and will receive my {$750.00} bonus by XX/XX/XXXX, otherwise I can open a dispute as there has been known issues with Citi paying these bonuses ontime ( if at all ! ). 

Appreciate your time and this is the XXXX time I've had to formally get involved in ANY bonus promotion that a bank did not pay ontime. 

Cheers, XXXX XXXX XXXX XXXX I am now awaiting a response but I have also filed with you ; CFPB to ensure Citi does pay me and hopefully they don't do this again or to anyone else as this is a major pain XXXX XXXX XXXX  when you have completed Citi 's requirements and activities and they don't deliver as promised, the ONLY BANK that HAS NOT DELIVERED and they are a TOO BIG TO FAIL BANK!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation