Consumer complaint received 2025-06-07 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Regional Management Corporation
State: LA

Complaint narrative:
On Monday or Tuesday, I contacted Regional XXXX requesting to get a new loan to pay off my existing loan and consolidate my credit card debt into one loan. I sent them every piece of information they asked for including my ID my social security card my proof of residency my bank statements all the way back to XXXX and ended up giving them a pay stub with all of my payments from the beginning of the year up until that very day. It took me sometime to get the pay stub with year-to-date information of all my payments from work but when I called back they no longer wanted to give me a debt consolidation loan and started giving very conflicting and confusing information about a personal loan. They were quoting interest anywhere from 31 to 33 % interest but in the end as I calculated it it ended up being 39 % interest. The loan that I already had with the, I had paid down already {$1000.00} of the {$2400.00} that I borrowed in less than 3 months on a 30-month Term Loan. Whenever I sent them my pay stub year to date, they no longer wanted to give me a debt consolidation loan and would only give me options for a {$3500.00} loan paying off the existing one and again they were very conflicting and confusing quoting different interest rates and not being transparent at all. It ended up being a pre-computed interest loan which they did not admit to until after I had done the calculations and asked them directly. I had given them all my information and done all correspondence over the phone yet they refused to give me the full loan details, including APR, payment schedule, and any hidden fees, but they delayed and only partially responded. They didnt disclose until I asked, and they refused to email me any of the loan details until after I had closed the loan which is completely ridiculous. I have recordings and transcriptions of all the conversations along with emails that was sent back and forth in which the general manager told me to refrain from emailing them as they could only give me details over the phone which is trying to hide a paper trail of their predatory practices. I told them I would report them and ask them to send me all of the information on the loan by Friday ( yesterday ) through mail or email but they refuse to respond and didn't send me anything. It's completely against Tila law but I don't think they really care. Their actions are predatory and completely against the law to try and get me to close the loan before sharing the details. Literally telling me that they can't give me the loan details until after I have booked and or closed the loan! 100 % against the law. I gave them all of my information through email and over the phone. They kept on trying to control the narrative and not leave a paper trail by asking me not to email them and in general their practices are 100 % predatory in nature. This is completely unacceptable and I'm willing to send all emails and audio or transcriptions of every conversation as I have all of them saved as I do for all of my conversations because I have a bad memory but it also helps out in these cases. 

I have the audio files and transcriptions of all the calls but I can't see how I can add them with the screenshots I took of the emails. Please let me know how I can add these to this complaint.

Company response to consumer: Closed with explanation