Consumer complaint received 2024-12-07 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Delays in the application process
Company: NVR INC.
State: NC

Complaint narrative:
Subject : A Warning Regarding My Experience with NVR Mortgage and XXXX XXXX I want to share an experience I had with NVR Mortgage, which is associated with XXXX XXXX, to provide insight for anyone considering working with them. 

Recently, while pursuing the purchase of a home in the XXXX XXXX XXXX XXXX XXXX XXXX, NC, I encountered a concerning situation. The lending XXXX assigned to my case, XXXX, expressed interest in purchasing a home in the same community. This led to significant delays in my application process, ultimately leaving me feeling disregarded as a prospective buyer. 

Timeline of Events : Initial Visit to XXXX XXXX XXXX XXXX, XXXX : My family and I visited the XXXX XXXX community to view the XXXX and XXXX models. We decided to pursue the XXXX home, with a completion date set for XX/XX/XXXX. During our meeting with XXXX, the on-site agent, she mentioned that XXXX, the XXXX lending officer, had expressed interest in the community and had recently ( same day as our meeting ) been in contact with her. Although this raised initial concerns, I was assured by XXXX. of XXXX professionalism. 

Delayed Communication : After reconnecting with XXXX. in XX/XX/XXXX to express interest in the XXXX XXXX XXXX, I experienced multiple delays in communication. My initial email was not acknowledged until five days later, at which point I was provided the wrong application link. Even after submitting the correct application, follow-ups with A.R. were sporadic. 

Concerns About Conflict of Interest : During a conversation to discuss numbers ( rate, mortgage, etc. ) with XXXX, he disclosed that he was personally interested in a home within XXXX XXXX, though he assured me it was not the XXXX model I was pursuing. Despite this reassurance, the process became increasingly opaque. 

Unanswered Questions and XXXX XXXX : Communication with both XXXX. and XXXX. abruptly ceased on XXXX XXXX. On XX/XX/XXXX, I noticed on the XXXX XXXX website that the XXXX home was no longer available and that the community had been closed. Neither A.R. nor XXXX. provided any update or explanation. 

Reflection on the Process : As a first-time homebuyer, this experience has been deeply frustrating and disappointing. The lack of transparency, professionalism, and accountability, combined with the potential conflict of interest, has left me questioning the integrity of NVR Mortgage and their affiliated agents. 

Why XXXX Sharing This : This account is not only a reflection of my personal experience but also a warning for others considering NVR Mortgage or XXXX XXXX. I urge potential buyers to approach with caution, ask thorough questions, and ensure that conflicts of interest are addressed upfront. 

While I am considering reporting this matter to the appropriate licensing authorities, I also hope that NVR Mortgage and XXXX XXXX take steps to ensure more ethical practices moving forward. First-time homebuyers deserve respect, transparency, and fairness throughout the process. 

Sincerely, V

Company response to consumer: Closed with explanation