Consumer complaint received 2026-03-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Bridgecrest Acceptance Corporation
State: TX

Complaint narrative:
This is the second time I am trying to resolve this if you pull up the previous case on my account last year in XXXX not XXXX last year in XXXX I started calling to switch for XX/XX/XXXX to XX/XX/XXXX. I was about three months behind you guys said I could the agent at that time felt I repeat failed to tell me that there was a second part of the disclosure she had told me that she assures me the dates would get changed. I was under the assumption that it would be changed by XXXX come XXXX. I still see that she told me that it would update within XXXX hours or that it should be updated and I can see that change on my end however, a month later I called and apparently there was a second part of the disclosure that I didnt hear I have been behind on my stuff for almost a year, talking to multiple managers, multiple supervisors with all the supervisors and managers telling me and saying the words I assure you, we will resolve this. I guarantee you we can switch this. I promise you this would be resolved. Heres the disclosure then I finally submitted one and it was within time for the second part. You even stated yourself that it was updated and I heard the second part however, you guys didnt have enough time to change that how was that my fault if I did the disclosure the second time then I had to keep calling in for months and months this is almost a year already that Ive been going back-and-forth with Bridgecrest. This is very poor customer service. This is misrepresentation. This is being lied to you guys told me you were sure and you promised me that these would be changed back in on me. I dont care if it was from a baseline agent. She should have known her job and never guaranteed that my dates would be changed therefore I was under the assumption that it was changed, never was disclosed. Thats why I said that thats how I know youre not listening to the cause you need to listen to the cause back from me from the very first time I have always had issues with Bridgecrest you had gave me financial distress plenty of financial distress you have put me in tears. You had raised my heart rate. You have given me hours to talk on the phone with you guys back-and-forth this frustration. Everything all youre doing is just reading your agent notes. Youre not even taking a look into this more, youre not listening to the cause youre not listening to the keywords with them telling me that they promise they assure and they guarantee you can not can not use these words and not hold up your end of a deal as a company that is misleading, false and lying information this is so ridiculous. You guys are already a part of a class action lawsuit. I will continue to keep making these reports every single month if I have to, until you finally realize that your company was in the wrong almost a year with all of this back-and-forth dates never been changed all of these promises all of this misleading information all of this misguidance all of the guarantees, I promise, and I assure if you guarantee something that means its going to be guaranteed to do it no questions ask if you promise thats making your promise that you cant keep if youre saying that you assure me that saying yes it has been changed. You need to listen to these calls because this is ridiculous. I dont wan na have to get a lawyer involved, but I will if I have to this is your chance to fix it at least fix my due date get rid of all of my late fees and the excess interest that you have given for the past year and late fee fees

Company response to consumer: Closed with explanation