Consumer complaint received 2026-04-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: MoneyLion Inc.
State: CA

Complaint narrative:
I am filing this complaint against MoneyLion for unauthorized enrollment, deceptive business practices, and predatory lending. I was searching for a short term loan on a third party website. I believed I was applying for a {$500.00} loan on that website. My personal information including my Social Security number and bank routing number was collected on that website and apparently shared or sold to MoneyLion without my knowledge or consent. The {$500.00} loan I applied for never materialized instead MoneyLion used my information to enroll me in a credit builder loan, a completely different product that I never applied for, never wanted, and never agreed to. I never intentionally signed up for anything with MoneyLion. My information was transferred to them without my knowledge and used to lock me into a financial product against my will. I want to specifically highlight that within five minutes of discovering this unauthorized enrollment I sent an email to MoneyLion support demanding cancellation. Their support email is not easy to find I had to search extensively through their website just to locate it. Out of approximately six emails I sent, I received exactly one response. That response was a generic form letter that did not reference my situation, did not address my request to cancel, and appeared to be an automated reply designed to appear as though they had responded without actually addressing anything. It was deliberate stonewalling. MoneyLion makes it intentionally difficult to contact them, intentionally difficult to cancel, and when you do manage to reach them they respond with scripted runarounds that lead nowhere. This is not poor customer service this is a system deliberately designed to trap consumers with no way out. I then contacted them repeatedly over multiple days by phone, email, and online chat. Every representative I spoke with promised follow up and resolution that never came. Not a single person took any action to cancel my enrollment despite my requests beginning immediately after I discovered it. The customer service I received was not just unhelpful it was a deliberate runaround designed to wear me down until I gave up. I want to be clear about what this credit builder loan actually is because I believe most consumers have no idea. MoneyLion withdraws money from my bank account every week. The entire loan amount is held by MoneyLion I have never seen it, touched it, or had any access to it whatsoever. Yet I am being charged interest and fees on money I have never received and never had access to. I am paying for a loan I never wanted on money I never got. When I called to complain their representatives referred to MoneyLion as a financial institution with complete seriousness. A company that enrolls people without consent and charges interest on money they never receive has no right to that title. MoneyLions website is deliberately structured to appear as multiple separate companies and products. When consumers complain they are told that the product they were enrolled in belongs to a different company yet all of these companies live under the same MoneyLion website. This structure is not accidental. It is deliberately designed to confuse consumers about what they are signing up for, to make cancellation as difficult as possible, and to obscure accountability when consumers try to get resolution. I did not realize until after the fact that all of these products were MoneyLion. I believe this deceptive structure is intentional and is directly responsible for my unauthorized enrollment. Despite my repeated attempts to cancel from the very first day, MoneyLion has continued withdrawing {$5.00} per week from my bank account. My bank has informed me that blocking these payments would cost me more in stop payment fees than the actual withdrawals themselves meaning I am trapped paying a company I never agreed to do business with because stopping them costs more than letting them continue. This loan is now appearing on my credit report despite the fact that I never agreed to it, which is actively damaging my credit the very thing I was originally trying to improve. Additionally I have been completely locked out of my MoneyLion account and have no ability to access, manage, or request deletion of my personal data. MoneyLion is in possession of my Social Security number and full banking information including my routing and account numbers. I have no way to monitor what they are doing with my information, no way to protect myself, and no way to even see what is happening with my own money. This is a serious data privacy concern on top of everything else.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation