Consumer complaint received 2026-01-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Early Warning Services, LLC
State: MA

Complaint narrative:
FORMAL NOTICE OF DISPUTE, DEMAND FOR CORRECTION, AND PRESERVATION OF RIGHTS ( FCRA Accuracy, Completeness, and Reinvestigation ) To : Early Warning Services , LLC and XXXX XXXX Bank, XXXX. ( Executive Disputes/ Furnisher ) Re : Secure Checking Account Inaccurate, Misleading, and Coercive Reporting Consumer : Corporate Capacity : President and Sole Owner, XXXX XXXX XXXX ( New York Corporation )  NOTICE This correspondence constitutes a formal, renewed, and escalated dispute of information furnished by XXXX XXXX Bank, XXXX. to Early Warning Services regarding my former Secure Checking account. This dispute is submitted pursuant to the Fair Credit Reporting Act ( 15 U.S.C. 1681 ). 

This notice places both the furnisher and the consumer reporting agency on actual notice of inaccuracies, omissions, and mischaracterizations that continue to cause material harm to my name, reputation, and banking standing. 

I. DISPUTED CHARACTERIZATION OF CUSTOMER CONDUCT XXXX  has reported this account in a manner that implies customer misuse, overdraft behavior, and elevated risk. This implication is false, misleading, and unsupported by verifiable facts. 

At account opening, I expressly declined overdraft usage and relied on representations that the Secure Checking product would decline transactions when insufficient funds were available. Prior to relying on the account, I tested the account behavior myself ; transactions initiated by me were declined when funds were insufficient. Based on this confirmed behavior, I reasonably relied on the account to prevent overdrafts. 
The payment of the XXXX XXXX transaction occurred solely due to XXXX  unilateral discretion, not due to customer authorization, opt-in, consent, or misuse. I did not authorize an overdraft, nor did I have any operational ability to incur one myself. 

XXXX  provision of a merchant transaction receipt establishes merchant presentment only. It does not establish customer consent to overdraft coverage, customer intent, or customer misconduct. 

Further, during the rental period in question, I paid for full weekly rental warranty and coverage offered by XXXX XXXX. This coverage was purchased expressly to prevent unforeseen charges or liability. The existence of full coverage further confirms that I did not knowingly assume risk, authorize excess charges, or engage in conduct that would reasonably lead to an overdraft. Any subsequent charge was therefore not the result of customer behavior or negligence, but arose independently of my actions and outside the scope of any consent or expectation on my part. 

II. MISLEADING AND INCOMPLETE REPORTING XXXX  reporting fails to distinguish between : a bank-discretion payment, and customer-initiated overdraft behavior. 
By omitting this distinction, the reporting creates a false and punitive risk profile, misrepresenting the nature of the event and attributing fault to the consumer where none exists. Such reporting is incomplete and misleading within the meaning of the Fair Credit Reporting Act. 

III. FAILURE TO VERIFY GOVERNING AGREEMENT AND DISCLOSURE XXXX  has relied on generalized references to a Deposit Account Agreement to justify its conduct and reporting. However : I did not receive a copy of the specific agreement now relied upon at account opening. 
No proof of delivery, acknowledgment, or assent has been provided. 

No specific contractual provision authorizing the conduct has been identified or verified. 
Absent verifiable proof of disclosure and acknowledgment, XXXX  reliance on unspecified contractual language is insufficient to support negative consumer reporting. 

IV. REPUTATIONAL AND ECONOMIC HARM ( INCLUDING EXECUTIVE IMPACT ) As a direct result of this reporting, my name and reputation within the banking system have been tarnished, impairing my ability to open accounts, conduct ordinary financial activity, and maintain institutional banking relationships. 
The harm caused is not limited to personal inconvenience. As an executive and principal of XXXX XXXX XXXX, a New Yorkregistered corporation, my personal banking reputation directly impacts my ability to : open and maintain business bank accounts, establish and preserve institutional banking relationships, conduct ordinary business operations, and fulfill fiduciary and operational responsibilities on behalf of the corporation. 

The continued dissemination of a misleading and punitive banking record has therefore caused direct and foreseeable damage to my professional standing, interfered with legitimate business activity, and impaired my ability to act effectively in my XXXX capacity. To the extent applicable, such conduct also implicates principles embodied in New York XXXX XXXX XXXX XXXX, which addresses deceptive acts or practices in consumer-facing business conduct, as the reputational harm flows directly from the mischaracterization of consumer account activity relied upon by financial institutions. 
Further, XXXX has conditioned any relief on payment while simultaneously maintaining negative reporting, effectively using continued reputational damage as leverage rather than correcting the record based on accuracy and verifiability. 

XXXX is not a judge, jury, or adjudicative authority empowered to determine customer intent, misconduct, or riskworthiness. Its role as a furnisher is strictly limited to reporting objective, verifiable facts, as required by the Fair Credit Reporting Act, XXXX XXXX. XXXX ( a ) ( XXXX ) ( A ) and XXXX ( b ). The continued dissemination of a record that assigns punitive or inferential conclusionsrather than factual descriptionsexceeds the lawful scope of furnishing and improperly substitutes unilateral bank discretion for verified consumer conduct. 
V. DEMAND FOR CORRECTION OR REMOVAL I am not requesting goodwill, negotiation, or conditional settlement. 

I hereby demand that Early Warning Services and/or XXXX XXXX Bank XXXX XXXX. : Correct the reporting to accurately reflect that the transaction resulted from bank discretion, not customer overdraft behavior or misuse ; OR Remove the inaccurate and misleading negative characterization from all consumer reporting records. 

VI. STATUTORY NOTICE AND PRESERVATION OF RIGHTS This dispute triggers your obligations under 15 U.S.C. 1681 to conduct a reasonable reinvestigation and to ensure that any information reported is accurate, complete, and verifiable.

Failure to correct or delete inaccurate information after notice may constitute negligent or willful noncompliance, giving rise to statutory damages, actual damages ( including reputational and economic harm ), attorneys fees, and further legal remedies. 

All rights are expressly reserved. 
Please provide written confirmation of your reinvestigation results within the statutory timeframe.

Company response to consumer: Closed with explanation