Consumer complaint received 2025-03-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BOK FINANCIAL CORP
State: OH

Complaint narrative:
Consumer Financial Protection Bureau [ CFPB Submission Portal or Mailing Address ] Re : Follow-up Complaint Against BOKF, N.A. Violations of Banking Regulations, Unjustified Wire Recall & Misrepresentation of Events I am submitting this complaint to request a formal investigation into BOKF, N.A. ( XXXX XXXX XXXX ) regarding the improper recall of a {$730000.00} wire transfer, originally sent to my companys account at XXXX XXXX XXXX XXXX ( XXXX  ) on XX/XX/year>. 

BOKFs response to my complaints contains serious contradictions and misrepresentations that raise concerns about violations of federal banking laws and regulations. 

Key Issues & Discrepancies 1. BOKF placed a hold harmless restriction and initiated a recall on XX/XX/year>, yet claims XXXX XXXX did not report concerns of fraud until XX/XX/year>. 
If XXXX XXXX did not allege fraud until XX/XX/XXXX, on what basis did BOKF attempt to recall the funds more than a month earlier? 
This suggests BOKF acted on its own initiative without a valid sender request, which is improper under UCC Article 4A ( Funds Transfers ). 
2. BOKF made multiple failed recall attempts before successfully pulling the funds back. 
Why did BOKF attempt to recall the wire three times before finally recovering the funds? 
If the transaction was truly fraudulent, why didnt XXXX return the funds immediately? 
This suggests XXXX initially rejected the recall, which could indicate that BOKF lacked proper legal grounds. 
3. BOKF falsely claimed that it acted based on XXXX XXXX fraud allegation. 
Since BOKF initiated the recall over a month before XXXX XXXX reported fraud, this timeline is factually incorrect and misleading. 
This raises serious concerns that BOKF filed a Suspicious Activity Report ( SAR ) without justification, which may be an abuse of the Bank Secrecy Act ( BSA ) and Anti-Money Laundering ( AML ) laws. 
4. BOKF failed to provide due process before seizing and returning the funds. 
I was never given notice, evidence, or an opportunity to dispute the recall before my funds were taken. 
This violates the Federal Trade Commission Act ( FTCA ) prohibition against unfair banking practices and Regulation E ( Electronic Fund Transfer Act ), which mandates due process for financial transactions. 
5. BOKF may have engaged in unfair, deceptive, or abusive acts in violation of UDAAP laws. 
The Consumer Financial Protection Act ( CFPA ) prohibits financial institutions from engaging in unfair, deceptive, or abusive acts ( UDAAP ). 
BOKFs actions were unfair because they caused substantial injury ( loss of funds ), were not reasonably avoidable ( no notice or chance to dispute ), and offered no legitimate consumer benefit. 
If BOKF falsely justified the recall to XXXX, this could also constitute deceptive conduct under UDAAP laws. 

Potential Legal Violations Based on the above, I believe BOKF has violated the following banking regulations : 1. Uniform Commercial Code ( UCC ) Article 4A ( Funds Transfers ) Improper wire recall without legal justification. 
2. Electronic Fund Transfer Act ( EFTA ) & Regulation E Unlawful freezing/reversing of funds without due process. 
3. Federal Trade Commission Act ( FTCA ) Unfair or Deceptive Acts and Practices ( UDAP ) Deceptive and misleading banking practices. 
4. Bank Secrecy Act ( BSA ) & Anti-Money Laundering ( AML ) Laws Potential improper SAR filing or account restriction. 
5. Consumer Financial Protection Act ( CFPA ) UDAAP Violations Unfair and deceptive banking practices that harmed my business. 

Request for CFPB Action I am requesting that the CFPB demand that BOKF provide : The exact reason and justification for the XX/XX/XXXX hold harmless restriction. 
Documentation of all recall attempts, including the reason for any denials. 
A copy of XXXX XXXX fraud complaint and any supporting evidence submitted. 
Confirmation of whether a SAR was filed and the reason for it. 
An explanation of why I was not notified or given a chance to dispute the recall. 
Official transcripts of the transaction, including all internal and external communication regarding the recall process. 
All documentation related to the recall request, including any forms, affidavits, or records of communication between BOKF, XXXX, and XXXX XXXX. 

BOKFs response so far appears to be a misrepresentation of events designed to cover up improper banking practices. If they can not provide a valid legal reason for their actions, I will explore further legal and regulatory measures. 

Thank you for your attention to this matter. Please confirm receipt of this complaint and provide any updates on next steps.

Company response to consumer: Closed with explanation