Consumer complaint received 2025-03-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Hanwha QCells USA Corp
State: OK

Complaint narrative:
In XXXX a salesman named XXXX came to my house and talked to me about Solar panels. He told me he was from XXXX He said that if we bought the solar panels from his company we would no longer have an electric bill from our electric company. But he did state that since we had a street light between the pole and were we would want our panels, that we would have to pay for that. He also stated that would be the only bill we would ever get from XXXX XXXX XXXX. He went on to say that the panels he quoted would provide more than enough electricity for us & that the electricity that we didn't use would go to XXXX & XXXX. That was so when we had cloudy, rainy or no sunshine we would get free electricity back from them to power our house. He also told us that his company was in partnership with XXXX & XXXX. After being told this information, I agreed to start the process, that is when I was directed to Einfin for the Finance of the solar system. On XX/XX/year> a pallet of material was delivered for them to start the install. On XXXX the install team arrived. The team did not seem to know what they were doing they didn't have all the items the needed for the install. On XX/XX/XXXX I had my last text with the install team and the install was not completed yet. On XX/XX/year> I sent the salesman and the installation company an email. After the installation went wrong and we wanted both companies to come out and see the improper installation, all the companies would do is call over the phone. We spoke to a XXXX w/ XXXX ( the installer ), he kept saying the salesman XXXX was with XXXX solar we only knew XXXX with XXXX XXXX I sent the email : XXXX and I are emailing confirming that we no longer want to pursue the solar system. We have lost confidence that the system will be effective and safe for use currently and in the future. We have attached pictures showing you the work of the installers before the job was stopped. There are a lot of unsafe and questionable safety issues with the work. That is just the first paragraph of the email. then on XX/XX/year> my son called me and said there were 3 gentlemen from XXXX at our house unannounced we did not know they were coming, one of the gentlemen 's name was ( XXXX XXXX ) he stated he was the install Supervisor. His crew stated that every thing was wrong and would have to be redone and moved. XXXX XXXX told me that they could fix it all or come back after Wednesday and remove it. he was only licensed in Nevada. I have a picture of his IDs he let XXXX take. He stated he didn't know anything about the email XXXX sent XXXX. But when he opened his text XXXX saw different. After XXXX talked to me we agreed again we had no faith in the company or its work. XXXX text XXXX XXXX on XX/XX/year> and told him we didn't want it and asked when he was coming to get it as he stated he would. He replied that he had told his boss and he would be reaching out to us. We have had XXXX XXXX ( COO ) ( XXXX ) call stating we owe them to repair, XXXX ( XXXX ), XXXX ( XXXX ) with no end to resolve. I emailed the finance company to file a complaint about XXXX and just received a response that I needed to get in touch with XXXX. XXXX has not responded since the communication ended with them wanting to just repair. Since this has taken place XXXX has gone behind our backs trying to get some application approved from XXXX XXXX XXXX. We are not willing to move forward with this finance or solar system. 

( For reference I called the contact # for CFPB and spoke to a man named XXXX XXXX

Company response to consumer: Closed with explanation