Consumer complaint received 2026-02-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I mailed via XXXX a Civil Complaint Form to a XXXX in XX/XX/year> with information to the effect of : According to XXXX XXXXXXXX XXXX Agent ( VRBO/Expedia ) XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX, in XXXX PA XXXX refuses to return {$1900.00} to me. The {$1900.00} was withdrawn from my Checking Account by XXXX XXXX XXXX ( XXXX/XXXX ) XXXX XX/XX/year>, and given to him with the expectation that he would provide keys to me in the form of a code necessary to enter his establishment on or around XX/XX/year>. Instead, according to XXXX XXXXXXXX XXXX Agent ( XXXX ) XXXX XXXX XXXX repeatedly refused to provide this code to them and to me both prior to XX/XX/XXXX, on XX/XX/XXXX, and after XX/XX/XXXX. As a result, XXXX XXXXXXXX XXXX Agent ( XXXX ) XXXX to cancel my reservation and booked me at another location on XX/XX/year>, with me paying for this booking out of my own pocket with no relief provided by XXXX XXXX 's XXXX ( XXXX ) or anyone else except {$170.00} that was used to file this Complaint XXXX since learned that a notice sent from the XXXX to XXXX XXXX at the address XXXX XXXX XXXX 's establishment was returned as undeliverable by XXXX in XXXX of 2025, however, I visited the address of XXXX XXXXXXXX XXXX establishment on XX/XX/year>, and XXXX XXXX neighbors confirmed he XXXX time there. I reached out to XXXX XXXX, XXXX XXXX Agent ( XXXX ) XXXX XXXX, and the XXXX Office to confirm that the address of XXXX XXXX XXXX Establishment is correct since I was hoping the XXXX could arrange a hearing so that XXXX XXXX could confirm or deny the claims of JP Morgan Chase and XXXX XXXX Agent XXXX XXXXa ) as recommended previously ( See CFPB Complaint XXXX ), and on XXXX XXXX, XXXX, I received feedback from XXXX and from the XXXX Office to the effect of : According to XXXX : They do not deliver to the address of XXXX XXXXXXXX XXXX Establishment. The owner of XXXX XXXXXXXX XXXX Establishment does have a P.O. XXXX located at XXXX XXXX XXXX XXXX, XXXX, PA XXXX but the XXXX would have to send a letter to XXXX requesting this P.O. XXXX XXXX before resending the Notice of a Hearing. According to the Magistrates Office : The Magistrate has never sent a request to this Post Office for a P.O. XXXX XXXX. It's possible that the XXXX would try to resend a Notice of a Hearing if I paid for additional service, but there is no guarantee that the XXXX would do this or that the XXXX would provide service. According to an Article by XXXX XXXX dated XX/XX/year> : The CFPB said in a notice that it will not prioritize enforcement of a rules around the Truth in Lending Act... However, I'm not sure if the Truth in Lending Act applies in this situation since JP Morgan and XXXX XXXX Agent ( XXXX ) XXXX the transfer of the money via Visa from my checking account on around XX/XX/year>, more than XXXX days prior to the date of promised service ( XX/XX/year> ), i.e. I didn't take a loan from anyone and then wasn't provided with any service or provided an explanation from the person that supposedly received the money ( XXXX XXXX ). I plan to review the Truth in Lending Act in its entirety but in the meantime think the Magistrate should consider the recommendation of the XXXX XXXX and send a request for the P.O. XXXX Number so that XXXX XXXX can receive the Notice of the Hearing and possibly explain what happened from his perspective in XXXX and XXXX of XXXX. Likewise, I think that JP Morgan Chase and XXXX XXXX 's Agent ( XXXX ) XXXX consider providing the address for XXXX XXXX where XXXX can receive the Notice of the Hearing and possibly explain what happened from his perspective in XXXX and XXXX of XXXX. Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation