Consumer complaint received 2021-05-17 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Getting the loan — 
Company: BANCO POPULAR DE PUERTO RICO
State: PR

Complaint narrative:
Banco Popular sent me and I received it by regular mail, another Personal Loan Offer with an offer code number, number XXXX, included, valid until XX/XX/XXXX. 
Is an excellent offer, just like the one I need, in order to keep paying my previous Credit Union Consolidation Loan, which was denied precisely by Banco Popular XXXX XXXX last XX/XX/XXXX, no matter all the evidence I submitted through Bank Officer Mrs. XXXX XXXX at their XXXX XXXX, and no matter I asked for a smaller amount of just {$5000.00} in order to consolidate a high a previous high interest loan with XXXX XXXX XXXX from the year XXXX, which had a high interest of 34.95 %. The advantage it had was number one, I qualified for it at this XXXXXXXX XXXX subsidiary without any co-applicant, and number two, it allowed me to fully update a previous loan with XXXX XXXX XXXX XXXX, which was sold by XXXX XXXX precisely to XXXXXXXX XXXX. Because XXXX XXXX never updated my credit report at the 3 credit bureaus, this XXXX Loan is still reported as charged off, paid after collection, and profit loss, no matter all that is not true according to the evidence, which reached Banco Popular before XX/XX/XXXX through their Officer Mrs./Miss XXXX XXXX XXXX XXXX decided not to report my loan with them was fully updated back in XX/XX/XXXX, after I kept constant contact with the Bank, received approved payment extensions from XXXX, Paid twice the accumulated late charges directly and only to XXXX XXXX XXXX and re-started regular monthly payments back in XX/XX/XXXX, until it was fully updated in XX/XX/XXXX. This is against the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, 2 Federal Laws, and it is still under investigation, now by another Federal Agency which investigates what is called White Collar Crimes, see evidence included showing the dates. A similar story I had with my XXXX XXXX XXXXXXXX XXXX XXXX, which ended as part of Banco Popular no matter my specific JeXXXX XXXX XXXX XXXX might not be part of this Banco Popular credit card purchase which I will not include here again to focus on this issue only. As I wrote, this excellent new loan offer from Banco Popular for a new Personal Loan, could allow ne to pay for the Body and Paint required repairs, due to rust in the trunk, as well as other body repairs, 2 recent estimates included, and also to consolidate my previous loan with XXXX XXXX XXXX already 6 months paid in advance, instead of trying to force a new car loan which will negatively affect my Amount of Debt, one of the main criteria for credit approval or denial. My excellent XXXX XXXX XXXX is still offering excellent service after XXXX miles since new bought by my Father Rest In Peace through XXXX XXXX until He successfully paid his loan in full to Banco Popular many years ago. This complaint is because I will simply not be approved if I take the risk for another credit inquiry authorized by me through Banco Popular and their officer XXXX XXXX, no matter I need it, because I also have another job and source of income until an ongoing problem with my main job is solved, because I had to file another charge of discrimination, this time, Retaliation, against my main employer the local XXXX XXXX XXXXXXXX here in XXXX XXXX. See evidence of the complaint included. No matter I sill have the current Employment Certification from the XXXXXXXX XXXX XXXXXXXX, Banco Popular has my direct deposit with my main employer as well as with the second, which is XXXXXXXX XXXX, a division of XXXX, and the local XXXXXXXX XXXX XXXXXXXX is just paying me a little more than {$72.00} dollars in the 2 previous months, without re-activating me for any teacher work, not even online. See evidence included. Banco Popular could apply to me, what the evidence I have shows, and a former Senior Bank Officer who was in charge of credit approvals and denials at main banks like XXXX and XXXX, even around the world, explains in the article he wrote and I included, 6 reasons you can be rejected with an excellent credit score. Last year on XX/XX/XXXX, Banco Popular changed to a more strict in some aspects credit scoring formula model called F.I.C.O. Score XXXX based on XXXX XXXX data, and simply my credit score was just XXXX points, instead of above XXXX points just like with the credit score model used by XXXX XXXX XXXX called F.I.C.O. XXXX  based on XXXX XXXX. Even with a more friendly score model, this XXXX or XXXX XXXX asked for co-debtor, who was no other than my Mother, XXXX XXXX. If my credit report was reported correctly, and the Bank officers considered the verifiable evidence included directly to them, there is no need for me to apply with my Mother as co-debtor or co-applicant. Evidence included shows, as up today, XXXX XXXX free XXXX XXXX mentioned and explained by MrXXXX XXXX XXXX, the former Senior bank Officer of the article mentioned, this XXXXXXXX XXXX shows no matter is at XXXX points in XXXX XXXX, well above XXXX points, that Banco Popular will apply what XXXX XXXX explains is a Fatal Cutoff Policy due to the negative NO MATTER INCORRECT, XXXX XXXX XXXX reports about my accounts like they did last XX/XX/XXXX, evidence included here and received through the C.F.P.B. which will make me disqualified once again. No matter this excellent offer I received which will exactly address my current need, just like also XXXXXXXX XXXX Offer received just days later with a loan offer code, the fact is I will be denied, and there is nothing I can do by visiting XXXX XXXX again and explaining this to her again. She has no power to make or change the Bank 's Fatal Cutoff Policy applied to me, no matter the evidence shows is incorrect because XXXX XXXX  reports about my 2 accounts, are incorrect, as well as the XXXX XXXX reports showing the same with one of my original credit accounts :

Company response to consumer: Closed with explanation