Consumer complaint received 2026-03-26 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with fees charged
Company: HYUNDAI CAPITAL AMERICA
State: CA

Complaint narrative:
I returned my XXXX XXXX XXXX XXXX with a lease maturity date of XX/XX/XXXX. I leased a new XXXX XXXX vehicle on XX/XX/XXXX with the understanding the disposition fee for the XXXX lease return would be waived. When I leased the XXXX XXXX from XXXX XXXX XXXX in XXXX, CA, the finance XXXX XXXX XXXX informed me that the " excess wear and tear '' coverage would also cover excess miles up to XXXX miles and also includes the lease return disposition fee. After I signed the lease agreement and other paperwork and paid for the car, in the nexXXXX XXXX months, I received at least XXXX additional " revised '' lease agreements with different lease numbers asking that I sign the amended lease terms. The first agreement that I received had higher lease numbers than the original contract. I called the dealership and spoke to a different finance XXXX who acknowledged the mistake and told me not sign the lease and they would send another one. They sent another amended agreement which XXXX XXXX said was to correct " formatting '' issues with the original lease agreement. By late XX/XX/XXXX, I still had not received my registration and license plates so I contacted the XXXX XXXX finance department. My temporary plates had expired and I was at risk of getting pulled over or getting a ticket. I also was not able to get the free home charger because my vehicle was not active in the XXXX system. I spoke to XXXX XXXX in the finance department who helped me resolve the problem. XXXX XXXX never submitted my car for registration. I did not receive my registration and plates for the car until XX/XX/XXXX, XXXX months after I leased the vehicle. XXXX also confirmed I was overcharged about {$100.00} dollars and XXXX XXXX would send a check. The check I received in the mail was only {$20.00}. I have all emails with XXXX confirming this issue. Additionally, as a result of the delay, I missed the deadline to receive the free level XXXX charger with the vehicle because it needed to be claimed within a certain time period after initially leasing the car. Due to XXXX XXXX ' delay in submitting my registration information, XXXX refused to honor the program. XXXX could not find my information in the system because I was not " active '' in the XXXX system due to the lack of registration. I had tried reaching out to XXXX for several weeks and have the supporting emails. As a result, I had to purchase a level XXXX charger on my own even though I was supposed to get a free one through XXXX. This was 100 % the result of the dealership 's mistake which XXXX refused to take accountability for. When I finally returned the car to XXXX XXXX XXXX in XXXX, the agent said I had a XXXX " loyalty window '' to lease or buy a new vehicle. The assumption was that this started at the lease end date. XXXX XXXX also failed to send my final disposition notice and bill until XXXX XXXX informing me I only had a XXXX loyalty window. When they finally posted the bill to my account and mailed it to me, this loyalty window already closed. I also reviewed the terms of my " excess wear and tear '' coverage and called XXXX XXXX and they said mileage and disposition are not covered by the policy. It was another instance that XXXX XXXX had been dishonest in the original transaction. My decision to lease another XXXX was a gesture of significant good faith, given the serious issues I experienced with my XXXX lease at XXXX XXXX XXXX and the misinformation from XXXX XXXX XXXX. At the time, XXXX took no responsibility or action to remedy their mistakes. Despite this poor experience and the loss of a valuable incentive, I chose to remain loyal to the brand and leased a new vehicle on XX/XX/XXXX, only XXXX weeks after the lapse of the XXXX loyalty window. I am requesting XXXX honor the {$400.00} disposition fee waiver as was promised by XXXX XXXX when I purchased the excess wear and tear coverage and as part of their company " loyalty '' program.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation