Consumer complaint received 2025-10-16 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: AMERISAVE MORTGAGE CORPORATION
State: RI

Complaint narrative:
Back in XX/XX/XXXX I fell behind mortgage payments due to the fact I lost my job and obtained a new employment with a substantial pay cut roughly {$24000.00} a year. I was in Loss Mitigation and applied for a XXXX  Partial claim which I was approved for. The partial claim was for {$13000.00}, I signed and executed the agreement on XX/XX/XXXX. 

Per the agreement, I was supposed to start making payments beginning XX/XX/XXXX. On XX/XX/XXXX XXXX was sold and the servicing transferred to XXXX XXXX XXXX. When it was time to make the payment, the XXXX XXXX explained they're still waiting for some documents and that I was still past due for XXXX, XXXX, Which I explained was incorrect. In XXXX, XXXX they reached out and stated I will have to reapply for this Loss Mitigation loan and Partial XXXX  Claim since it appears the previous Partial claim was not included at the time of the purchase and I'm still past due for XXXX, XXXX. I forwarded The signed mortgage agreement and it was reviewed by XXXX XXXX XXXX but they explained they did not receive anything from the previous lender to suggest this claim was submitted successfully and it was in my best interest to apply and complete a new application because I can be facing foreclosure. I decided to go ahead and apply to avoid going into foreclosure. 

This past XXXX, I tried to refinance to pay the arrears and pay XXXX home lending and start fresh with a new mortgage. We pulled the title and there was a lien with XXXX  FOR $ {$13000.00}. I called XXXX  and they explained that a claim has not been submitted. Previous lender would have to submit the claim. XXXX still claims they submitted the XXXX  claim but when I spoke to a rep today there is no such claim on record. I had no other option to accept and execute the new agreement with XXXX XXXX XXXX which goes back to XX/XX/XXXX, for a total of {$28000.00} which includes the past due balance from XX/XX/XXXX til XXXX, XXXX. I'm being charged twice for the arrears between this time. XXXX keeps pointing fingers stated the new lender mishandle and mismanaged the XXXX  Claim and also making statement that XXXX  wired the {$13000.00} to Amerisave and that they did in fact submitted the claim because if it was not submitted XXXX would not wire the funds over to Amerisave. They obviously mishandled and mismanaged the claim. There is no such claim. The Balance due as XXXX, XXXX was {$250000.00}. Balance transferred to XXXX XXXX XXXX was for the same amount of XXXX plus XXXX  funds of {$1300.00} for a Total of {$250000.00}. It is very obvious Amerisave did not apply the {$13000.00} for the XXXX  Claim towards the principal balance. Based on my calculations of monthly payments of {$1900.00} monthly payments from XXXX, XXXX until XXXX, XXXX total {$13000.00} which roughly {$2500.00} should have been applied towards the principal balance of the loan, the rest would have covered interest and escrow. The principal balance at the time of the transfer should have been roughly {$250000.00} approximately. To make matters worse they still have me delinquent for over a year when this {$13000.00} should have me current. 

In conclusion, Amerisave mortgage corporation violated the following laws and regulations. 
RESPA, 12 U.S.C. 2605 ( e ) Failure to provide accurate servicing transfer information and resolve notice of error.

TILA, 15 U.S.C. 1601 et seq. Inaccurate and misleading account balance information.

FCRA, 15 U.S.C. 1681s-2 ( a ) Reporting inaccurate payment status information to credit bureaus.

They refused to fix or correct the problem. The lien for {$13000.00} should be released and voided and if in fact XXXX  wired them {$1300.00}. They need to wire it back to XXXX. I attached a mortgage statement from Amerisave for XX/XX/XXXX until XXXX, XXXX. Also the total loan amount forwarded to XXXX XXXX XXXX. Partial XXXX  Claim with Amerisave and the newly signed XXXXXXXX XXXX XXXXXXXX Mortgage agreement. I'm thinking about taking this a step further and filing a complaint with CFPB and RI Attorney General and possibly suing for the above mentioned violations. 

Amerisave Mortgage Corporations mishandling of the XXXX  Partial Claim and transfer to XXXX XXXX XXXX has resulted in duplicate charges, an invalid XXXX  lien, and inaccurate loan reporting. Despite repeated efforts to resolve the issue, both servicers have failed to correct or escalate the matter appropriately.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation