Consumer complaint received 2016-12-26 00:00:00
Product: Bank account or service — Checking account
Issue: Problems caused by my funds being low — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
The reason you 're receiving this letter is to inform you my office has received information about a consumer, XXXX, ( " My client '' or " Consumer '' ) and the business practices you have taken against her. 
Post reviewing all documentation found your report to the Consumer Financial Protection Bureau ( " CFPB '' ) is misleading. 
After reviewing documentation dated XX/XX/XXXX, the consumer is under the impression that a letter from a 3rd party was sent to you for removal of inaccurate information. No 3rd party sent your company a letter. Furthermore the consumer 's report at XXXX 's was still reflecting incorrect information, which is the whole reason for her communication. The response from the business was impractical. 
The consumer sent communication to your company and your response had some misleading information. This is on communication dated XX/XX/XXXX. XX/XX/XXXX a payment was made in the amount of {$470.00} by credit card. Showing from payment receipt this was done in person. ( At branch located at : XXXX., XXXX, TEXAS XXXX. ) In fact it shows that the payment came from my office. 
Secondly, the checking account ending in XXXX, in which your company charged-off on XX/XX/XXXX in the amount of {$110.00}. Your communication states you accepted payment on XX/XX/XXXX. However payment in which you state was not a payment at all. Your company pulled the amount out of a SHARED CHECKING ACCOUNT unexpectedly on account number : XXXX. The consumer still had an open checking account of her own. Therefore it did n't make since to pull from a SHARED account. Your company did n't attempt to contact the consumer by phone or mail. Your company simply took the monastery value out of the account without authorization or notice. This had the potential of causing other fees to be generated. 
XX/XX/XXXX The major difference between the Charge off account with balance {$470.00} and {$110.00}. Your company either never reported {$110.00} or removed it. Leaving {$470.00} still being listed in XXXX. This in return proves an inconsistent business practice. 
Be advised taking money without permission is considered theft per the U.S. Government. In the state of Texas theft of {$50.00} or more but less than {$500.00} is a Class B Misdemeanor. ( 31.03 ( e ) ( 2 ) The punishment for a class B misdemeanor in Texas is a sentence of confinement in jail for a term of not more than 180 days a fine of not more than {$2000.00}, or both. ( XX/XX/XXXX. ) Let me be clear, " unlawfully appropriates property with intent to deprive the owner of property. '' ( Tex. Pen. Code Ann. 31.03. ) In plain English, this means that you commit theft in the state of Texas when you take something that does n't belong to you, without consent or any other legal justification for doing so, and at the time of the offense you have no intention of giving the property back to its rightful owner. 
Theft is a crime. Under the regulators of SEC and FINRA both state that a breach of trust or violation of trust can constitute as a disqualification. Any members with a disqualification are denied the registration and/or membership that could lead to discontinued practice. This is set forth in Section 15A ( g ) ( 2 ) of the Securities Exchange Act of 1934 ( " Exchange Act '' ). 
The CFPB published a declaration dated XX/XX/XXXX - CFPB Orders Chase and JPMorgan Chase to Pay {$XXXX} XXXX Refund for Illegal Credit Card Practices. What is similar between my client and CFPB 's case- is the fact that neither times did you ask for permission or provide notice. Simply put, using unfair business practices in order to incur charges for interest or fees .... See attached for more information.

Company response to consumer: Closed with explanation