Consumer complaint received 2022-10-20 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
XXXX XXXXXXXX XXXX  XXXX XXXX XXXX ( XXXX ) XXXX {$420.00} I am a victim of identity theft. On XXXX XXXX someone fraudulently opened up an account in my name. I have never used this account, applied for this account. I attempted to contact XXXX XXXXXXXX XXXX XXXX. They claim to have done an investigation and the result of their investigation is they will not remove it from my credit report and they said that the account belongs to me and I am responsible for the debt. This is clearly in violation of the fair credit reporting act. I spoke to a rep named XXXX who told me to file a complaint. 



XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$1000.00} I am a victim of identity theft. On XXXX XXXX someone fraudulently opened this account in my name. I have never even applied for this account let alone use it. I attempted to call XXXX XXXX XXXX but unfortunately I have been hung up on multiple times and no one will reach back out to me. I spoke with XXXX who told me to file a complaint. This is clearly in violation of the fair credit reporting act. 



XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$2800.00} I am victim of identity theft. On XX/XX/XXXX someone opened this account without my knowledge. I have never used this account. I have tried to XXXX XXXX XXXX multiple times but I have had no success. I was told that someone from their fraud department would contact me but has yet to do so.This is clearly in violation of the fair credit reporting act. 



XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$490.00} I am a victim of identity theft. On XX/XX/XXXX an account was fraudulently opened without my knowledge or permission. I have tried numerous times to contact XXXX XXXX but I have not been able reach anyone. I was able to speak with a representative who told me that someone from their fraud department would contact me but has not done so. This is clearly in violation of the fair credit reporting act. 



XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$500.00} am a victim of identity theft. On XX/XX/XXXX someone fraudulently opened up an account in my name. I have never used this account, applied for this account. I attempted to contact XXXX XXXX. They claim to have done an investigation and the result of their investigation is they will not remove it from my credit report. They also said that the account belongs to me and I am responsible for the debt. This is clearly in violation of the fair credit reporting act. 



XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$120.00} I am victim of identity theft. On XX/XX/XXXX someone opened this account without my knowledge. I have never used this account. I have tried to contact XXXX XXXX Co XXXX multiple times but I have had no success. I was told that someone from their fraud department would contact me but has yet to do so. This is clearly in violation of the fair credit reporting act. 



XXXX XXXXXXXX XXXX {$2000.00} XXXX XXXX ( XXXX ) XXXX I am a victim of identity theft. On XXXX XXXX an account was fraudulently opened without my knowledge or permission. I have tried numerous times to contact XXXX XXXXXXXX XXXX but I have not been able reach anyone. I was able to speak with a representative who told me that someone from their fraud department would contact me but has not done so. This is clearly in violation of the fair credit reporting act. 


XXXX XXXX {$300.00} XXXX XXXX ( XXXX ) XXXX I am a victim of identity theft. On XX/XX/XXXX an account was fraudulently opened without my consent or knowledge. I contacted XXXX XXXX and was told that there was nothing they could do about it since they had my signature on file. I asked if a copy of the signature could be sent to be but they said they would not be able to send it for confidentiality reasons. I asked what other proof they had that it was me and all they were able to say was that all of my information was provided ( ssn, name, phone number etc ). This is not sufficient enough to prove that this account was opened by me with my consent. 

XXXX  XXXX XXXX XXXX ( XXXX ) XXXX {$420.00} I am a victim of identity theft. On XX/XX/XXXX someone fraudulently opened up an account in my name. I have never used this account, applied for this account. I attempted to contact XXXX XXXX. They claim to have done an investigation and the result of their investigation is they will not remove it from my credit report and they said that the account belongs to me and I am responsible for the debt. This is clearly in violation of the fair credit reporting act. 


XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX {$500.00} I am victim of identity theft. On XXXX XXXX someone opened this account without my knowledge. I have never used this account. I have tried to contact XXXX XXXX XXXX XXXX  XXXX XXXX but I have had no success. I was told that someone from their fraud department would contact me but has yet to do so.This is clearly in violation of the fair credit reporting act.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation