Consumer complaint received 2024-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
I am writing to formally lodge a complaint against Navy Federal Credit Union regarding the mishandling of my mortgage account and the unjust reporting of delinquency on my credit report. I am utterly dismayed by the callous and negligent actions taken by this institution, which have had a profoundly negative impact on my financial well-being and personal integrity. 

I reached out to Navy Federal Credit Union to communicate my financial difficulties stemming from a substantial tax debt that I was diligently working to address. I provided detailed explanations of my situation and sought their understanding and cooperation during this challenging period. I believed that the information I shared was essential for them to comprehend the extenuating circumstances that were affecting my ability to meet my financial obligations, including my mortgage payments. 

Despite my earnest efforts to maintain open communication and transparency with Navy Federal Credit Union, I was shocked and deeply hurt to discover that my mortgage account was reported as delinquent. This action was not only a betrayal of the trust I placed in their institution but also a callous disregard for the challenges I was facing. It felt like a punch in the gut to see such a display of insensitivity and lack of empathy after what I believed was a relationship built on mutual respect and understanding. 

The decision to report my mortgage account as delinquent has had severe repercussions on my credit report, tarnishing my financial reputation and jeopardizing my ability to secure future financial opportunities. The negative credit marks resulting from this unjust action have added undue stress and hardship to an already difficult situation, further exacerbating the financial strain I am experiencing. 

I want to express my profound disappointment in Navy Federal Credit Union 's handling of this matter. The lack of accountability and professionalism displayed in this situation is utterly unacceptable and has caused me undue distress and harm. It is imperative that this institution acknowledges the gravity of its actions and takes full responsibility for the repercussions that have befallen me as a result. 

I demand that Navy Federal Credit Union rectify this situation immediately by taking the necessary steps to remove the delinquency status from my credit report and restore my financial standing to its rightful state. Additionally, I urge that whoever looks into this institution to review its policies and procedures to prevent similar incidents from occurring in the future and to ensure that customers are treated with the respect and consideration they deserve. 

I also intend to share my experience with other consumers to raise awareness about the unacceptable practices of Navy Federal Credit Union. It is crucial that the public is made aware of the injustices committed by this institution so that others can be informed and empowered to make informed decisions regarding their financial relationships. 

In conclusion, I expect Navy Federal Credit Union to address this matter promptly and in a manner that upholds the principles of fairness, integrity, and accountability. I trust that you will take the necessary actions to remedy this situation and restore my faith in your institution 's commitment to its customers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation