Consumer complaint received 2024-12-10 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
29.99 % interest is usury and being charged on the card ending XXXX. I don't know what the interest rate is being charged for the card ending in XXXX because there is no legitimate statement to download and look at to read the interest amount with only spread sheet information available with a few values and no explanation other than a brief comment for each transaction. 25.99 % is being charged on the card ending in XXXX. The card ending in XXXX is being charged 26.99 %. I've uploaded the XX/XX/XXXX statements that are available and the XXXX spreadsheet for the account ending in XXXX which has no statements available. Why aren't all of these cards being charged 25.99 %? There is a different interest for each one. I feel anything over 18 % is usury in the XXXX of Florida. Why are they charging a minimum {$2.00} interest fee when the interest calculations for those {$2.00} interest fees are less than {$1.00}. 

On the card ending in XXXX the interest is 25.99 %. Interest and fees were {$230.00}. Minimum payment was {$210.00} which was due XX/XX/XXXX. XXXX {$6400.00}. XXXX date XX/XX/XXXX. The XX/XX/XXXX minimum payment is {$200.00}. 

On the card ending XXXX there is a minimum interest fee of {$2.00} with no explanation of why I'm being charged this fee. The minimum payment is {$29.00} which is due XX/XX/XXXX. The balance on the statement is {$360.00}. The interest rate on this card is 29.99 % of which {$79.00} is subject to this interest. The rest is on a XXXX interest promo deal. Yet it appears that the previous balance subject to interest was {$82.00}, I made a {$29.00} payment in XXXX. A {$2.00} minimum interest was charged on the {$82.00} leaving a balance of {$55.00}. Yet the statement for this account says I'm being charged $ 29.99 % interest on {$79.00}? Why isn't the interest on {$55.00}? And how do they get a minimum interest fee of {$2.00} on {$55.00}. Even if you calculate 29.99 % on {$79.00}, the calculation should be in the cents. $ XXXX not {$2.00}. 

On the card ending in XXXX the current balance is {$1100.00} because I paid off a few promos on XX/XX/XXXX. The interest rate was 26.99 % in XXXX. XXXX says that because I paid so much money they put a hold on my funds until XX/XX/XXXX. So the funds have been deducted from my bank which I can see that clearly today as a posted amount on XX/XX/XXXX. But online it shows {$0.00} payments. Available Credit {$67.00}. Next minimum payment is {$29.00} due on XX/XX/XXXX. The remaining promos are ending XX/XX/XXXX {$470.00}, XX/XX/XXXX {$220.00} and XX/XX/XXXX total of remaining promos is {$1000.00} according to the online calculation on their website. The statement which you have a cop of says there are {$31.00} charged in fees and interest. I called XXXX at XXXX and was told by a human agent that autopay paid {$51.00} on XX/XX/XXXX which is the day I called so I could not pay off my promos because I already had an autopay of {$51.00} scheduled and they couldn't cancel it and I could only make XXXX payment that day which was the minimum payment of {$51.00} due on XX/XX/XXXX which was the same day the various promos were due, see list below. I had tried to log in for several weeks using XXXX and couldn't and even tried the night before XX/XX/XXXX and couldn't get the login to work which is why I was trying to call customer service to make the payment but they wouldn't allow me to make the promo payment by phone and said I was too late but try paying it late the falling Monday. I logged in using XXXX on XX/XX/XXXX despite their statement I couldn't because XXXX had stopped working with their website and they have a Known problem now with XXXX that prevents management of the credit card payments. So I paid these promos off on XX/XX/XXXX despite being told it was too late and couldn't by the customer service representative : You must pay your promotional balance of {$400.00} in full by XX/XX/XXXX to avoid paying deferred interest charges. 
You must pay your promotional balance of {$310.00} in full by XX/XX/XXXX to avoid paying deferred interest charges. 
You must pay your promotional balance of {$24.00} in full by XX/XX/XXXX to avoid paying deferred interest charges. 

Now they have a hold on my funds payment until XX/XX/XXXX even though it already has cleared my bank and they have the funds fully in their bank. They said the big payment was suspicious because I normally make minimum payments. I told them of course I make small payments then when the promos come due I make big payments just as anyone would to pay off the promos before the interest is charged to the balance owed. 

So it appears to me that citi.com bent over backwards messing up XXXX which I have used for years preventing payments and telling me I couldn't pay the promos off in time on XX/XX/XXXX, the day they were due to try and slip me up so I wouldn't meet the promo deadline. 

On the card ending XXXX there are no statements to download only a spreadsheet. So I can't see what interest rate they are charging. XXXX is again charging a minimum interest which should be in the cents and not {$2.00}. 
The XX/XX/XXXX spreadsheet says : XX/XX/XXXX $ XXXX The XXXX XXXX  return XX/XX/XXXX $ XXXX Autopay Payment Payment XX/XX/XXXX {$30.00} The Home Depot Purchase XX/XX/XXXX {$420.00} The XXXX XXXX Purchase XX/XX/XXXX {$84.00} XXXX XXXX XXXX  Purchase XX/XX/XXXX {$77.00} The XXXX XXXX Purchase XX/XX/XXXX {$2.00} Minimum Charge Interest Charged

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation