Consumer complaint received 2025-07-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: FIRST NATIONAL BANK OF PENNSYLVANIA
State: PA

Complaint narrative:
I was charged a {$3.00} fee on XXXX accounts. For the longest time, my statements have been free and online. I review my account on a phone app .. and I saw a fee on XXXX account and I called the customer hotline and asked why. They said I changed something even though I did not. they refunded the XXXX account .. further I was told that I had to go in and fix something on the FNB website. I dont do online banking. I only review my accounts, and I said that I dont trust the security of their website. I was told to go visit a local bank. 
A few days later, I went into my other account and I saw the same XXXX fee for statement. I have changed nothing related to opting into paper statements. I visited the local bank to ask why I was charged these fees when I have changed nothing about receiving paper statements. I also requested my local bank to stop the paper fees, and I was here to sign any paperwork that I needed to opt in again to electronic statements.. 

I was told they dont do that and that I had to go through the website and change something even though I was adamant about not doing any kind of logging in and banking on a computer or through their website. I was here now in person and I needed them to fix my account that they messed up because it was all set for free electronic statements and now unknown to me. Something changed. 

Adamantly said that I have changed nothing and I didnt understand why the bank was taking nearly XXXX of my dollars unlawfully. I never requested paper statements, but now it seems like the bank wants to make revenue by changing, but I had already opted into as electronic statements.. 

I asked is the bank trying to make extra money and make the revenue by randomly changing my account and charging me fees for service that I didnt want? 

I asked who was changing my account because I did not. 
Truthfully, they said that the banks computer system made a change in XXXX to paper statements. 

I am complaining because I think the bank is up to something. Perhaps the federal auditors need to go in to the bank to see what revenue data generating fees, they are unlawfully making without clients consent! 

I am only XXXX person, and if they are going to make XXXX dollars from me every month, think of all the other revenue that they are making without the clients knowing. 

XXXX a class action suit be filed against this bank for doing unethical things and making some big bureaucratic process so that people cant easily fix the Banks errors when they do wrong. I cant believe the bank was demanding that I take action to fix their error.. I didnt change my opt out of paper statements. They did therefore they should fix their error now that I have identified their unethical behavior.. 

I was promised when I visited the bank when I made an online appointment that the {$3.00} would be refunded on that second account. And that my complaint would be recorded & the IT people would get to the bottom of why my account was changed. Go. 

A few days later, I found that my second {$3.00} still was not refunded. No one from the bank has called me to tell me that there wasnt some kind of security breach or that their programmers messed up .. or of course, if this was a scheme by this bank to do something unethical and make unlawful revenue of course Im not gon na hear back. 

I wrote a complaint directly into the banking system ; I have heard nothing. 

I have banked to this bank since I was a young child. I am now over a half a century old.. 

What has happened to the ethics of this bank?. Why can the service representative not follow through with what they promise? Why is this bank unlawfully charging fees by changing preferences just so they can make more revenue. 

I think a formal investigation should be undertake and the unethical wrongs should be made right! 

Shame on this bank! 

If this is your ( FNB ) way to help pay for the {$13.00} XXXX discrimination agreement with the DOJ, double shame on you! 

It is unfortunate that I have lost faith IN nearly a XXXX  year relationship with this bank!

Company response to consumer: Closed with monetary relief