Consumer complaint received 2024-04-24 00:00:00
Product: Credit card — Store credit card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: SYNCHRONY FINANCIAL
State: AL

Complaint narrative:
The credit card company, Care Credit ( SYNCHRONY BANK ), has created schemes to fraudulently overcharge its customers with high interest rates and fees. Care Credit is primarily used to pay medical bills. The company initially offers a plan with an APR interest, credit limit, late fee, and deferred interest due date. It appears to be a normal credit card at first. However, when the account is charged, the deal changes each time at the point of sale. A new deal is generated with a different interest rate and due date. At the point of sale, the customer is unaware of the changes. It was always my understanding that a contract is legally binding, once signed ; and no changes could be made, unless both parties agreed. When I signed up for Care Credit, it was online, and a year later, before I used the credit. The Medical staff charged my card and asked me to choose a monthly payment. That was all. The medical staff unknowingly participates in Care Credit fraud. I agreed to a monthly payment of {$99.00} for XXXX  months ( about XXXX years ). The payments were made every XXXX of the month. I did not understand why the {$99.00} was changing every month. I just paid the bill and did not think anything of it. I did not know they were changing the terms of the agreement. However, CareCredit ran my credit score recently and changed the terms of our contract. I was not notified of these changes, and nothing was sent to me in writing. They put my account in the negative and overdrawn, even with my account being in good standing. I would have never spent over my card limit and dont understand the overdrawn status. Also, Care Credit changed the monthly rate and added XXXX % interest on the sale, this is not what I agreed too. I had a charge of a late fee that was supposed to be removed. I have documents attached that will show XXXX different amounts, Care Credit claims I owe. They are making it up as they wish. It was my belief that I had 24 months to repay the purchase I made on XX/XX/2023. Before the interest rate would be applied to the credit. This is what was explained to me by the Care Credit promotional plan and the medical office. If I had known that at any point and time, Care Credit could change the terms of the contract. I would have never taken the credit. My credit at the time allowed me to be eligible for the credit. I should not be punished because my credit score changed. I paid my bill every month on time, and I feel like I have been scammed. Care Credit uses deceptive enrollment processes to get consumers hooked and liable. The terms are vague, so it is hard for the average citizen to understand what they are getting into. Thats deception and evil. The Attorney General really needs to investigate their practices. I know I am not the only one this has happened too. Please investigate Sychrony Bank business practices and reviews. Hold them accountable. They ruin people 's credit with shady business practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief