Consumer complaint received 2025-04-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: FL

Complaint narrative:
I believe I have been the victim of Predatory Lending practices on behalf of XXXX XXXXXXXX XXXX  and Select Portolio Servicing. Beginning in XX/XX/XXXX XXXX XXXXXXXX XXXX  worked with XXXX XXXX and XXXX XXXX to pressure me to created XXXX business purpose mortgage loans by having me put my XXXX properties into a business entity. XXXX XXXX XXXX sold the mortgages to Select Portfolio Servicing. 
XXXX XXXX XXXX XXXX XXXX didn't make the payments and I stepped in after XXXX or XXXX payments were missed. Select Portfolio Servicing accepted payments on all XXXX properties in XX/XX/XXXX and XX/XX/XXXX. On a recorded line on XX/XX/XXXX they verified the next monthly amounts due and due date in XX/XX/XXXX. I called back ahead of the due date and was told I couldn't make 2 of the 3 payments as planned because 2 of the properties were now in default increased to 12.75 % interest and in foreclosure proceedings. They said I would have to pay in full or do the loan modification process through them. I promptly began the modification process. This was a spin cycle of papers submitted, they said they didn't have, resubmitted, supervisors verified, escalated.... I was told they had everything .... then they didn't. Then on XX/XX/XXXX I received a letter saying XXXX properties didn't qualify for modification and the next day they were transferred back to XXXX XXXX XXXX. 

XXXX XXXX XXXX did essentially the same thing XXXX XXXX. Telling me they were working on moving the couple missed payments to the end so I could resume payments. They sent out appraisers etc. At the same time they started foreclosure proceedings while telling me they were working on payment options. 

In XX/XX/XXXX, XXXX XXXX XXXX finalized numbers for a reinstatement plan in exchange for voluntary dismissal of the foreclosure proceedings. They accepted the $ XXXX wire for reinstatement in XX/XX/XXXX and XX/XX/XXXX mortgage payments and then in late XX/XX/XXXX said that they made a mistake and the mortages were not reinstated and the foreclosure not dismissed and they couldn't talk with me, all communication had to go through their attorney. 

I proceeded to pay the property insurance they didn't pay. I have continue to send them monthly mortgage checks. The delivery of payment has been confirmed but payment checks have not ben cashed. XXXX XXXX XXXX will not return my calls or emails. Their attorney will not return my attorney calls. They have never sent me a monthly mortgage statements. They have not acknowledged my request for 1098 mortgage interest statements for tax year XXXX. They are also not complying with my request for mortgage payoff information for the pending sale of one of the two properties.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation