Consumer complaint received 2024-06-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Ocwen Financial Corporation
State: LA

Complaint narrative:
My name is XXXX XXXX XXXX, I am a XXXX XXXX XXXX woman living in XXXX, XXXX 
1. I began my real estate journey in XXXX when I purchased XXXX houses with a storage shed between them on XXXX and XXXX XXXX XXXX, XXXX XXXX for {$34000.00}. I invested {$37000.00} in XXXX and about XXXX years later {$79000.00} went into XXXX XXXX place. Both houses on Section XXXX {$1000.00} for XXXX and XXXX {$800.00} per month. 

2. XXXX XXXX them both. XXXX for {$190000.00} and XXXX for {$190000.00}. 

XXXX. With Excellent Credit, now time to purchase XXXX more property.. It was XXXX, XXXX I was pre-approved for {$650000.00} at 5.4 % interest. I looked at apartments here in XXXX but it was above my approved amount. So I ventured out to less then XXXX radius and came upon a portfolio of XXXX houses in XXXX XXXX. XXXX and XXXX XXXX XXXX away. I had a great guy who helped me since XXXX work on all my properties. 

4. XXXX house portfolio loan {$650000.00} I put my 20 % down and closed. 

Taxes were escrow Paid out of pocket the {$10000.00} appraisal fee {$12000.00} insurance premium to XXXX XXXX XXXX XXXX, XXXX The down-payment was {$3000.00} with {$940.00} a month note EFFECTIVE DATE XX/XX/XXXX, XXXX. XXXX houses all insured for {$50000.00} each with the exception of XXXX XXXX XXXX for {$58000.00} 5. Closing on the XXXX XXXX was supposed to be in the month of XXXX but because of Hurricane XXXX hitting XXXX  we closed XX/XX/XXXX. No problem insurance was already done, Almost {$200000.00} to purchase. 

6. My mortgage had to be in XXXX loans XXXX houses on XXXX loan and XXXX houses on the other loan because they could not place XXXX houses on XXXX loan PHH Mortgage Loan # XXXX for XXXX XXXX XXXX has XXXX houses {$400000.00} {$370.00} interest {$1300.00} interest {$140.00} tax {$29.00} city tax Total note {$1800.00} PHH MortgageLoan # XXXX for XXXX XXXX XXXX XXXX has XXXX houses {$250000.00} {$230.00} principal {$860.00} interest {$100.00} taxes XXXX city tax Total note {$1200.00} Insurance monthly payment {$940.00} Total for everything per month {$4000.00} Collecting {$6400.00} in rent so this is allowing me {$2400.00} to work on the houses a month 7, Because of Hurricane XXXX al losses all the insurance companies pull out of XXXX XXXXXXXX XXXX XXXX had to be placed. 

This is where the problem begins. 

I began to notice that my monthly payments were over {$2000.00} above cost in XX/XX/XXXX. That was a problem, What Happened! 

I soon discovered that yes there was a Lender Placed policy on loan # XXXX and another on # XXXX. ( I used to XXXX an XXXX XXXX so I know how to read the declaration page. ) I called them to bring it to their attention that there were XXXX policies of {$650000.00} coverage on each. They didn't seem to understand what I was talking about. I had to break it down plainly to them that my monthly payments reflected a problem.They then said that there was nothing they could do about it. That's when I submitted a complaint with the XXXX of XXXX, then the XXXX of XXXX contacted me to file a complaint with XXXX. Many recorded messages of me getting nowhere. I knew that my credit would be impacted if I didn't pay because it would be hard to explain to the credit bureau about the overpayment of insurance. So numerous times a month, every month from XXXX through XXXX I was calling asking for my refund because I was paying almost {$1000.00} more a month. I needed the of the duplicate policy canceled. They were insuring me for {>= $1,000,000} over insuring me and in Louisiana this is against the law. XXXX came and still nothing every month they are working on it they are working on it. I filed a complaint to the XXXX XXXX XXXX XXXX in XX/XX/XXXX to get involved because I was getting NOWHERE. Every month I'm still calling. I am just collecting to pay notes, not to work on my property. I was glad XXXX was coming and thought yes they fill fix this and refund me my {$10000.00} and late charges on each note. 
XXXX XXXX XXXX XXXX of Louisiana CASE NUMBER : XXXX Regulatory Case ID : XXXX XX/XX/XXXX is here, Now my note is {$3000.00} over the amount. What is going on! They are working on it. I want my refund! WHERE IS IT! 

Since XXXX, I had been calling every week to find out what was the problem with the payment. 
Instead of things getting better, it got even worse. 

I get a letter dated XX/XX/XXXX but I didn't receive it in my mailbox until XX/XX/XXXX See Attached. This letter states that " We sincerely apologize for the inconvenience this may cause to XXXX XXXX XXXX XXXX XXXX Remember no letters of acknowledgement of what was going on from XX/XX/XXXX until I received XX/XX/XXXX ) I even asked them to call me and they did not. 

They said they canceled both policies in XXXX ( yet they still have me paying the crazy payments almost {$1000.00} over my regular note ) and refunded the escrow accounts. They purchased a XXXX XXXX XXXX policy XX/XX/XXXX ( coincidence that is when my insurance expires ) and dated ( back -dated it with an effective date of XX/XX/XXXX, XXXX. See attached listed properties and coverages. 

PREMIUM of backdated policy {$15000.00} Also where is my refund? I called them a again after I received the XX/XX/XXXX, letter XX/XX/XXXX. They said, You're not getting a refund. we applied it to your escrow account there is a positive amount of {$6000.00} but now you have a shortage of {$9900.00} The {$6000.00} will be applied to you escrow policy you owe of {$15000.00} and also we are charging you {$15000.00} for your current policy. 

So that is a backdated policy of {$15000.00} then NO REFUND then {$30000.00} to be collected for XXXX so that is like {$45000.00} plus I never received any refund. So now my note is my notes are {$3500.00} instead of {$1800.00} and {$2500.00} instead of {$1200.00} and keeping the {$6000.00} that averages {$500.00} a month ( My total monthly payments combined use to be around {$2500.00} ( that was principle and interest ) and about {$500.00} was for property taxes. Total around {$3000.00}. XXXX was {$12000.00} a year XXXX note and ( principle, taxes and insurance use to be around {$4000.00}. Now they are making me pay with my note {$30000.00} in insurance for year XXXX XXXX ( current year and escrow year ) plus backdated policy of {$15000.00}. So out of the {$20000.00} they collected in XXXX they purchased the XXXX policy for {$15000.00} and put {$6000.00} in escrow and stated I owed {$9900.00} more because escrow shortage. In XXXX they refunded my late charges to escrow for both note. 

So for 1 year I am just forced to make payments and not work on houses. Instead of XXXX rented now only XXXX rented. ( now XXXX as of XXXX ) Because my note went from {$3000.00} a month ( this includes taxes ) to totaling {$5500.00} per month and the other {$500.00} because they put the {$6000.00} in escrow so that makes me pay {$3000.00} a month more about {$6000.00} per month total. 

What I have worked for all my life was crashing down I became depressed and suicidal and was planning to end my life XX/XX/XXXX because I couldn't go on any more mentally, emotionally, and especially financially. 

I paid the high note of {$5500.00} in XXXX, XXXX, XXXX and XXXX. Planning to take my life because financially I had to default in XXXX and knew that was coming. I have never been put in this type of situation and took care of my matters. 
I prayed to XXXX. At the time I had a XXXX XXXX XXXX father, a XXXX XXXX XXXX mother, and a XXXX XXXX XXXX autistic grandson all would have been destroyed if I ended my life. XXXX said you can fight this. So I went to Just Answer legal and saw that XXXX Mortgage violated me through ANTI TRUST Laws etc.Expert Answers on Home Loans, Title Loans, and Mortgage Queries Expert Answers on Home Loans, Title Loans, and Mortgage Queries I have a mortgage loan of {$650000.00} which involved XXXX houses. The loan was broken up in XXXX payments XXXX houses {$400.00},... 

My father died XX/XX/XXXX, Shortly after that I received a call from XXXX Mortgage. They were asking for the XXXX and XXXX payments because I was never behind on my mortgage. I told them what XXXX Mortgage, their server did. Apparently they were not aware so they said of what XXXX was doing to me the previous year. They apologized and said they would investigate the matter. 

I submitted to them what I am submitting to your office. 

The end of XXXX they emailed me and said XXXX did nothing wrong and they are proceeding with the foreclosure. What XXXX Mortgage did caused a negative domino affect in my life. My worker who worked with me since XXXX on my houses I had to let him go. because I could not pay him. caused him to spiral down also. He kept and did not return my XXXX {$4500.00} utility trailer and sold it. 

Please help me with this matter regarding XXXX Mortgage. I will be losing {$260000.00} my downpayment, closing, appraisal, savings etc

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation