Consumer complaint received 2025-02-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I was involved in an incident on XX/XX/year> carrying into XX/XX/year>. I went into a strip club on XX/XX/year> and met with two individuals that are employees of the club. I went to a hotel room with the two individuals to hang out and get massages as per the agreement that I had with them, however once I got to the hotel room, when one of the individuals gave me a drink to have, I immediately lost control of my surroundings and mental acuity and started to feel very sick. I did not become unconscious but I did lose control of my mind and body and ability to care for myself and take control of the situation. As the problems with my health escalated, these individuals pretended to offer me assistance to order me food or drinks and call a family/friend for help to come get me. They informed me they needed access to my phone in order to order ubereats for me as well as call a family/friend to come to my aid for assistance. This is how those individuals got into my phone for those purposes that they claimed they were accessing it for. As explained, I was completely unaware of my surroundings and unable to fully assess the situation I found myself in. In the moment, I was willing to take whatever help these individuals were offering me as I feared that if I did not I would not get better. That is why when they placed my phone in front of me to authorize Face ID to access my phone, I did face the phone because I was desperate for help worrying what may happen if I don't let them assist me in that moment. These individuals had left shortly in a few hours. It had not become clear to me what had happened until well into the morning when I gained full consciousness and mental awareness that these individuals had accessed several of my financial accounts under the guise of attempting to assist me in my condition. In addition to my Chase checking account where XXXX transactions were sent out, additional accounts such as XXXX XXXX and XXXX were logged into by these individuals in order to send themselves money. As far as my Chase account is concerned, I had discovered these individuals had sent a total of XXXX to XXXX ( XXXX ). There were XXXX separate transactions {$140.00}, {$500.00}, and {$1300.00} totaling to XXXX that were sent to XXXX by themselves to themselves. Immediately upon discovering this had happened to my XXXX, I called in to speak to Chase to report the incident. I was still very disoriented at the time of my phone call to Chase and my recollection of the events were very warped. To illustrate the confusion, despite being at a hotel in XXXX, I had thought I was still in XXXX at the time of my phone call to Chase. I had also thought my phone had been stolen at the XXXX club while I was sitting at the bar as I was very confused and disoriented so the details of my report in the phone call were not completely accurate as the call as made in a panic without fully gathering all the facts. After speaking with hotel staff at the front desk and reviewing camera footage, they had informed me that XXXX individuals actually came into the hotel room with me. After piecing together the events that had happened when I had gained full consciousness and awareness with the help of hotel staff, faint memories of the night had started to become clear of how events actually unfolded. I had been drugged by these individuals and they had gained access to my accounts ( XXXX of them being zelle ) and sent themselves money. I did go to the emergency room on the same day where they did a toxicology report followed by a trip to the precinct to report this whole incident after I had been XXXX from the ER. The detective at the XXXX precinct of the XXXX in XXXX has been actively investigating my case and is close to arresting the two suspects involved as there is clear evidence from my toxicology, hotel camera footage, as well as financial statements of what these individuals had done. I reviewed my fraud claim, and I am not sure why there were transactions included in the fraud claim that were sent to XXXX, XXXX, and XXXX. These are known people to me. However, as I explained, when I initially called, I was not completely aware of details, and I may not have communicated well the events or which transactions were fraudulent. The only transactions that were fraudulent were the ones that went to XXXX to that email address I mentioned. My fraud claim ended up getting denied with the reasons from Chase being that the company believes based on their review that I in fact authorized these transactions. I in fact did not. A quick XXXX search " what is considered zelle fraud '' brings up : a ) Unauthorized access : If someone gains access to your bank account and makes a XXXX payment without your knowledge or consent, it's considered fraud b ) Impersonation scams : Scammers often pose as someone you know to trick you into sending money via XXXX. I believe a ) applies to my case. I had to go to the emergency room and a toxicology report supports I've been drugged. I also filed a police report under penalty of perjury. The detective on my case has placed arrest warrants out for the XXXX suspects and they would not be doing this unless there was enough evidence to support a crime had happened in which I've been a victim of fraud.

Company response to consumer: Closed with explanation