Consumer complaint received 2024-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am submitting this formal complaint against XXXX XXXX XXXX, XXXX for multiple violations of the Fair Credit Reporting Act ( FCRA ), specifically under 15 U.S.C. 1681i, which governs the reinvestigation and resolution of disputed information on consumer credit reports. Additionally, I believe XXXX handling of my credit report demonstrates a failure to comply with Generally Accepted Accounting Principles ( GAAP ), resulting in misrepresentation of financial data. 

Despite my efforts to resolve inaccuracies in my credit report through XXXX dispute process, I have encountered significant failures in their obligations under federal law. These failures have negatively impacted my financial standing and caused undue distress. 

Violations by XXXX Failure to Reinvestigate Disputed Information I formally disputed inaccuracies on my credit report, but XXXX failed to conduct a thorough reinvestigation within the required 30-day timeframe, as mandated by 15 U.S.C. 1681i ( a ) ( 1 ). Instead of independently verifying the disputed information, XXXX relied solely on the confirmation of furnishers, which is insufficient under the FCRA. 

Failure to Notify Furnishers of Disputed Information Under 15 U.S.C. 1681i ( a ) ( 2 ), XXXX is required to notify the entity furnishing the disputed information within five business days of receiving the dispute. XXXX failed to meet this requirement, allowing inaccurate information to remain uncorrected.

Failure to Delete or Correct Inaccurate Information When a dispute is unresolved, 15 U.S.C. 1681i ( a ) ( 5 ) requires XXXX to delete or modify any unverifiable information. XXXX, however, has allowed unverified and inaccurate data to remain on my report, in violation of this provision.

Failure to Ensure Maximum Possible Accuracy Under 15 U.S.C. 1681e ( b ), XXXX is obligated to maintain procedures that ensure the maximum possible accuracy of the information in consumer reports. The continued presence of errors and conflicting data in my credit report highlights a clear breach of this responsibility.

Improper Reappearance of Disputed Information Some previously disputed information, which was deemed unverifiable or inaccurate, has reappeared on my report without proper re-verification, in violation of 15 U.S.C. 1681i ( a ) ( 5 ) ( B ).

Failure to Adhere to GAAP Standards XXXX handling of charge-offs and delinquent accounts does not align with Generally Accepted Accounting Principles ( GAAP ), as required under UCC 9-102 ( a ) ( 64 ). Specifically : Charge-off Reporting : XXXX has reported inaccurate balances and delinquency dates without ensuring proper accounting of charge-offs, as required under GAAP.

Misrepresentation of Financial Data : The discrepancies between reported balances, credit limits, and charge-off dates undermine the integrity of my credit report and fail to meet the standards of accuracy required by both GAAP and federal law. 
Impact of XXXX Violations XXXX repeated failures to comply with the FCRA and GAAP standards have had the following consequences : Financial Harm : My credit score has been adversely affected, limiting my access to credit and leading to higher interest rates.

Emotional Distress : The prolonged inaction and refusal to resolve these disputes have caused unnecessary stress and frustration.

Requested Resolution I respectfully request that the CFPB take immediate action to hold XXXX accountable for their noncompliance with the FCRA and GAAP standards. Specifically, I demand the following : A full and thorough reinvestigation of the disputed items on my credit report, as required by 15 U.S.C. 1681i.

The deletion of all inaccurate, unverifiable, or incomplete information from my credit report.

Detailed documentation from XXXX verifying the accuracy of all information remaining on my credit file, including proof of adherence to GAAP standards for charge-off reporting.

Written confirmation from XXXX of the results of their investigation, including any corrections made, within the legally required timeframe.

Compensation for damages caused by XXXX negligence, including actual and statutory damages as provided under 15 U.S.C. 1681n and 1681o.

Conclusion Equifaxs continued disregard for its obligations under the FCRA and failure to adhere to GAAP demonstrates negligence and a lack of accountability. Their failures have caused significant harm to me as a consumer, and I urge the CFPB to ensure that XXXX adheres to its legal responsibilities to protect consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation