Consumer complaint received 2025-06-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: American Credit Acceptance, LLC
State: IL

Complaint narrative:
My vehicle was illegally towed between XX/XX/XXXX and XX/XX/year>, under suspicious and unclear circumstances. Upon discovering that my car was missing, I immediately contacted the police to report it stolen. However, I was repeatedly given inconsistent and misleading information, including conflicting claims that someone was driving my car or that it was part of a criminal investigation. Despite my attempts, the police refused to give me access to the vehicle and did not provide any formal report or resolution. 

Due to the lack of transparency from law enforcement, I promptly contacted my lender, American Credit Acceptance, and explained the situation. I informed them that the police would not release the car to me or anyone else, including the lienholder. The lender stated they would investigate and follow up with documentation or updates. To this day, I have received no updates or written communication from them regarding the matter. 

On reviewing my credit report a few days ago, I was shocked to discover that American Credit Acceptance reported the vehicle as a voluntary repossession and also that i was always late and never paid my car note which is a LIE. I want to make it clear that : I never authorized, agreed to, or signed any documentation regarding a voluntary repossession.

I verbally and repeatedly informed the lender that the vehicle was towed without notice and that the police were involved.

I was actively trying to retrieve my vehicle and resolve the issue.

* I have paid my car note all the way up to the time my car was towed.

This is a false and inaccurate credit report entry that violates several consumer protection laws, including : The Fair Credit Reporting Act ( FCRA ) which requires that only accurate, verifiable information be reported to credit bureaus. 
The Fair Debt Collection Practices Act ( FDCPA ) if any third-party collection action was involved, misrepresenting the nature of the debt is unlawful.

State consumer protection laws including rights related to wrongful repossession, vehicle towing without notice, and failure to provide documentation or due process.

Additionally, this vehicle had mechanical failure within the first few weeks, including a complete engine breakdown, which further complicated the situation. I paid {$1200.00} down on this vehicle, and paid my car note on time and I am now requesting to be refunded due to the wrongful and misleading treatment I received from both the police and my lender.

I am filing this complaint with the CFPB and requesting the following : 1. Immediate removal of the inaccurate repossession entry from all credit reporting agencies. 
2. A full refund of my {$1200.00} down payment.

3. An internal investigation by both the lender and law enforcement.

4. Any and all written documentation regarding the repossession, including dates, authorization records, and communications.

This situation has caused me emotional stress, financial harm, and reputational damage. I ask that this matter be taken seriously and handled with urgency and fairness.

Company response to consumer: Closed with explanation