Consumer complaint received 2025-12-09 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Billing problem
Company: AMERICAN HONDA FINANCE CORP
State: WV

Complaint narrative:
I have two complaints against this XXXX. 1. In XXXX of XXXX my wife and I leased XXXX XXXX XXXXXXXX XXXX  At the time we leased them we gave the accountant all the proper information to receive out statements each month as we did until until XX/XX/XXXX. We have always paid our bills on time but not until I would receive a statement form the company. In XX/XX/XXXX I realized that we had not received a statement so i called. As I researched it further I realized we had not receive the statement for XXXX either. I called XXXX on XX/XX/XXXX and was told my wait time would be an hour so I ask for a call back. I then called the dealer from where we purchased the trucks from and they gave mem a number for Honda Financial Support so I called them. My first contact was with a lady named XXXX. I was informed that the call was being recorded and I was okay with that. She informed me that yes the payment was past due 30 days. I ask her why I did not receive the statement and she said because the address was wrong and the XXXX had returned it as undeliverable. Keep in mind that for over one year the statements had come to the same address and was paid before or on time each month. She made it plain that it was not my fault or their fault. It was the XXXX. i told her I did not buy that cause they had been delivered each month before. She said our XXXX XXXX XXXX was not on the statement and the XXXX could not deliver. She also stated that due to my accounts being more than 30 days late it would effect my credit. She became very insistent that I make a payment from my credit card. I told her I did not do that and that I wanted a statement before I paid any thing. She again insisted that I make a payment to protect my credit rating. I told her to send me the statements and then I would pay them but it was not right. I told her that we are a small town and that the Post Master knew us and that I was not buying the statement thing at all. She finally said hold on I will fix it so you can get your statement. She said she would have to add out XXXX XXXX XXXX for us to get the statement so she put me on hold for XXXX short time. When she came back on the phone she said she had taken care of it and for me to hold on XXXX partner. Now another lady named XXXX starts going through the same thing as to how my credit score would suffer if I didn't make a payment right then from my credit card or checking account. By no I'm very upset and told her just send me the statements and I would pay them. She said she too that she would have to add the XXXX XXXX XXXX me to receive the statements. They told me that they had mailed the XXXX statement out on the XXXX of XXXX and had already received it back. That's funny if they mail the statements out on the XXXX of the month, I do not have my XXXX statement yet and it XX/XX/XXXX .. Keep in mind this was the XXXX of XXXX and XXXX XXXX she would put them in the mail that day. I received them on the XXXX of XXXX in which I paid them and set it certified through the XXXX. I suffer from XXXX from XXXX and this is the worst time of the year for me and this stress I did not need right now. I had to pay out over $ XXXX right here at XXXX.. This XXXX is really a bad company. My second issue is really fraud or at least I think it is. This past Summer my wife and I went to Virginia and went through the underwater tunnel ( XXXX XXXX XXXX XXXX in XXXX Virginia. Unknown to us we were charge for using the tunnel. I received a letter from XXXX saying that under the lease agreement I was responsible to pay the fee. I had no problem with that. I took it to the XXXX for my XXXX and took care of it. Then I received another letter of the same type. I went back to the XXXX and was told it had been taken care of. Again I got another letter with late fees in a total of {$10000.00}. I called the folks in Virginia on XX/XX/XXXX talked to a lady named XXXX and she said I owed on {$7.00}. I told her the bill said I owed $ XXXXShe looked it up and XXXX was trying to charge me for other folks cars. The vehicles listed going through the tunnel were being charged to me. XXXX XXXX XXXX goes by the plate numbers and the plate numbers were different than mine but they had put them on me. This wrong in the worst way. I had paid some of them before so I had no doubt paid fees for other folks. This company is really a bad company. I read some of the complaints on them and it seems that they are doing the same thing they hand to pay the XXXX XXXX out before. They need to be investigated what they are doing is wrong. They are holding bills saying the XXXX can not deliver them and charging folks who pay their bills wrongly. I don't need this right now and I sure didn't need to pay out over {$1200.00}. buck here at XXXX.

Company response to consumer: Closed with explanation