Consumer complaint received 2025-07-21 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: RoundPoint Mortgage Servicing LLC
State: CA

Complaint narrative:
XX/XX/XXXX XXXX ) Roundpoint has misapplied my mortgage payments for the XXXX time in the last 24 months. Roundpoint has defrauded me out of thousands of dollars in unearned late fees and refuses to properly account for additional principal reduction payments. 

XXXX ) Attached are copies of all ( XXXX ) of my mortgage statements and a spreadsheet of payments for the last four months, canceled checks are available upon request. As anyone can see, my checks are dated from the XXXX to XXXX of the month, which is also the mailing date. My other four mortgage payments were received between the XXXX and XXXX of the month. Roundpoint is reporting they did not receive my payments until XXXX to 20 days later : the XXXX to the XXXX of the month. 

XXXX ) Pay close attention to the dates of my XX/XX/XXXX Roundpoint payments. XXXX XXXX and XXXX XXXX both falsely accused me of writing one check to cover multiple mortgages when in fact I write individual checks for my mortgages and include them in the same envelope. In XXXX of XXXX Roundpoint processed two of my checks on the XXXX of the month and the third check on the XXXX of the month. If Roundpoint is not having problems with their collection services, then how can a payment received with two other payments not be processed until 15 days later. My payments were made on-time yet Roundpoint is defrauding me out of unearned late fees. 


XXXX ) On at least two occasions Roundpoint customer service representatives have told me : Roundpoint does not consider your payments received until it has been processed, regardless of when it was actually received. I was told the closer it gets to the XXXX of the month, the more backed-up their processing staff gets and the more likelihood of a delay in processing the payments and the incurrence of late fees. I was further told because I include several checks in the same envelope my payments would almost always be delayed. This is blatant fraud! 


XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX is/has been investigated by the North Carolina XXXX XXXX XXXX for mishandling of Trust Funds and abuse of power by an Officer of the Court. XXXX XXXX is attempting to use her position as an attorney as a weapon. XXXX XXXX is using her position as an Officer of the Court to intimidate and bully consumers. Her end-goal is to intimidate consumers who are rightfully due funds to forgo collecting those funds or must face Roundpoints General Counsel . 

XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has knowingly made false statements to a Federal Regulator. When XXXX XXXX repeated the statement I have completed a thorough investigation into XXXX XXXX payment history, and he pays several mortgages with a single check When no such payments have ever been made in that fashion : XXXX XXXX is knowingly making false statements as to the payment history of my loan. XXXX XXXX is knowingly making false statements to Federal Regulators when she made the statement A thorough review of our files has been conducted to fully address the concerns. Either XXXX XXXX is making false statements regarding an investigation or XXXX XXXX is making false statements to coverup Roundpoints multiple mortgage collection violations. 

XXXX ) XXXX XXXX, Assistant Vice President of Roundpoint Mortgage Servicing, has knowingly made false statements to a Federal Regulator. When XXXX XXXX made the statement I have completed a thorough investigation into XXXX XXXX payment history, and he pays several mortgages with a single check When no such payments have ever been made in that fashion ; either XXXX XXXX is making false statements as to her investigation, or XXXX XXXX is making false statements to coverup Roundpoints multiple mortgage collection violations. 

XXXX ) Roundpoint has misapplied XXXX mortgage payments in the last 24 months. 

XXXX ) Roundpoint has charged me over {$2000.00} in late fees for mortgage payments which were paid on time. By their own admission Roundpoint does not consider consumers payments as received until they are processed, which may be days to weeks after they were actually received. Roundpoint is defrauding consumers out of unearned late fees.

10 ) Roundpoint has made over XXXX deposits and withdrawals of funds to my three accounts in the last 24 months. Roundpoint has violated mortgage collection laws by creating false accounting of principal and interest payments. 

XXXX ) Roundpoint has defrauded me out of interest savings on extra principal reduction payments I have made on my loans. On XXXX occasions Roundpoint misapplied my extra principal reduction payments and taken several months to correct the mis-accounting. In the meantime, Roundpoint charged me interest on the extra principal I paid in advance. i.e. I made an extra principal payment XXXX month which was misapplied, the mistake was not corrected until XXXX or XXXX months later, in the meantime I was charged interest on those funds and cheated out of the extra interest savings I was due for XXXX or XXXX months. These are compound interest loans and any savings in the early years add up to thousands of dollars in saving over the lifetime of the loan. At least 7 times in the last 13 months Roundpoint has defrauded me out of my rightful interest savings.

12 ) Roundpoint failed to file IRS forms 1098 in a timely manner. Roundpoint has defrauded me by filing inaccurate Form 1098s with the IRS. Roundpoint has defrauded the IRS by not paying penalties for failing to file Form 1098s in a timely manner. Roundpoint has defrauded me by backdating time sensitive tax documents. In XXXX, I received incorrect Form 1098s from Roundpoint dated XX/XX/XXXX. In XXXX, I received corrected 1098s backdated to the same date in XXXX. Backdating time sensitive IRS documents is fraud. 

XXXX ) Roundpoint has failed to ever send me a XXXX Form 1098 for Loan # XXXX XXXX ) Roundpoint is defrauding me by misreporting my payment history to the credit reporting bureaus. At least 9 times in the last 24 months Roundpoint has defrauded me by misreporting my payment history to all XXXX credit bureaus. That is XXXX times they have misreported my pay history to a credit reporting agency. Every time Roundpoint misapplies my payments, they immediately report to the credit bureaus I am behind in my mortgage payments. When Roundpoint misreports my payment history it shuts down all available credit options for me. As a real estate developer this is devastating to my business. Roundpoint has caused me irreparable harm by misreporting my payment history and slandering me to the credit reporting agencies.

15 ) Roundpoint is currently showing me behind in my payments and has started the foreclosure process against me.

16 ) Roundpoint is violating mortgage collection laws by sending me and calling with threatening messages of foreclosure when in fact I have fully lived up to my obligations. 

XXXX ) As this fraud includes multiple mortgage accounts, this crime is covered by Racketeering Statutes. And, as this fraud involves multiple individuals who directly benefit by the fraud committed, including an Officer of the Court, this may also rise to the level of Conspiracy to Commit Fraud. A copy of this complaint has also been submitted to the US Department of Justice.

Company response to consumer: Closed with explanation