Consumer complaint received 2026-04-29 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: National Recovery Solutions, LLC
State: CA

Complaint narrative:
Initial Installation XX/XX/XXXX I entered into an agreement with XXXX XXXX XXXX for a solar energy system that included production guarantees and ongoing system monitoring. XXXX XXXX Issues XX/XX/XXXX- XX/XX/XXXX System went online in XXXX. Shortly after installation, the system began under producing compared to the contracted estimates. I notified the installer and requested support. Multiple Service Requests XX/XX/XXXX I repeatedly contacted installer regarding low production, system errors, and performance issues. they acknowledged problems but did not resolve them. Emailed formal dispute XX/XX/XXXX I emailed XXXX regarding low production, system errors, and performance issues. they did not reply. Received a collection letter from XXXX XXXX I notified XXXX in writing that we had a formal complaint with XXXX regarding production performance. They agreed to stop collection efforts. System Shut Off by XXXX XX/XX/XXXX XXXX remotely disabled my solar system. This was not due to any action on my part. I was left without solar production while still being billed for a system that was not operating. After I contacted them via online chat they acknowledged there was a formal dispute in process and restored the system. After 5 days then again shut it off Ongoing Dispute With XXXX XX/XX/XXXX to present I continued to dispute the system shutdown, the production failures, and XXXX refusal to restore or repair the system. XXXX did not resolve the dispute and did not provide documentation supporting their billing. No Service Provided While Billing Continued Despite the system being disabled by XXXX, they continued to claim I owed payments for a system that was not functioning and not producing energy. Debt Sent to Collections XX/XX/XXXX Without resolving the dispute, XXXX sent an alleged balance of {$100000.00} to National Recovery Solutions ( NRS ), a third party debt collector. Email received with reduced monthly payment offer XX/XX/XXXX An offer of a reduced monthly payment was emailed to me however I replied requesting a written agreement and clarification of the terms of the offer but never received a response. I contacted a supervisor via online chat who confirmed sending the offer and that he was escalating the billing department to respond with an answer. To date have still not heard anything. Debt Collection Notice Received XX/XX/XXXX I received a collection notice from NRS stating : National Recovery Solutions , LLC is a debt collector. We are trying to collect a debt that you owe to : XXXX XXXX XXXX As of XX/XX/XXXX, you owed : {$100000.00}. Debt Is Disputed and Inaccurate This debt is not valid because : XXXX. The system was shut off by XXXX. XXXX. The system did not meet production guarantees. XXXX. The underlying dispute with XXXX is unresolved. XXXX. XXXX has not provided documentation supporting the amount. XXXX. I did not receive the service I am being billed for. Harm to Consumer I am being pursued for a large debt tied to a non functioning system that XXXX disabled. This has caused financial stress, potential credit harm, and ongoing unresolved service issues. Requested Action - I request that the CFPB investigate : XXXX failure to deliver contracted production XXXX disabling of the system XXXX attempt to send a disputed debt to collections National Recovery Solutions attempt to collect a debt that is not valid I request that the debt be removed, the dispute resolved, and that XXXX be held accountable for improper billing and collection practices. I have transcripts of all online chat sessions, emails etc available upon request.

Company response to consumer: Closed with explanation