Consumer complaint received 2025-09-07 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Chime Financial Inc
State: AZ

Complaint narrative:
I was notified on XX/XX/XXXX by a number going by XXXX ( XXXX ) XXXX of a declined {$950.00} transaction & was told to wait out for a call to help protect my account. For some reason I was called from a chime number, not sure if they hotlined the number but I verified it by going online to the chime website & seeing it was the chime number as I was talking to a man that called. He then told me I had two options to close my account & no longer bank with chime & Ill have my funds sent to me through mail or close my account & receive a new card but insisted told him I wasnt able to because I have to pay rent soon & will need my card to go to the atm. He insistently told me my account was already closed and I seen my savings account was closed somehow through them because I never touched a button to close my account, Ill only freeze my card every now & then when suspicious transaction come up, so he said Ill need a new card but XXXX have to transfer me to a supervisor to access everything to do so. So I agreed thinking theyre legit because of the chime number I verified, so the lady sounded like a young late XXXX XXXX women who somehow seen how much money I had in my account and told me the amount of money I needed to send over to my new account to open & close the one I have now. So she told me to go to the pay section of the app & Ill be sending my funds to the new account, so I typed in a number going by ( XXXX ) XXXX with no name showing up while I was typing it in because they werent in my contacts, & I 100 % would never send my funds to anybody but my mother, brothers or cousin which are all in my contacts under their names so being Im thinking theyre actually chime members, I go along with it thinking its a new system of opening new accounts but I wrong in the end. She then she tells me to wait for an email after I send the my full account amounting to {$3000.00} to then open my new account but I never received the email so I asked her whats going on & she said she had to verify everything again and shell try & send it again so she said everything was fine & the call ended. My heart sinking I try calling back only to get an automated bot so I hang up try again & still nothing so I get up and tell my mom & family that I was just manipulated out of my money by a chime member somehow through their number. So we call back the same sumber & I file a dispute with their department, but since then that night at XXXX XX/XX/XXXX XXXX havent received my money back after filling with them. I sent over a police report after they denied my dispute the second time within an hour after they asked for it order to rebuttal my dispute. So I did so & now theyre deniying it again so I need some sort of help to get my funds back please!!!! This is my hard earned money XXXX a young XXXX XXXX XXXX XXXX XXXX XXXX Ive bled, sweat & teared for that money & for it to be taken like that is world bending to anybody, smart, XXXX XXXX XXXX XXXX they manipulated my out of my money!! Please help XXXX!!

Company response to consumer: Closed with explanation