Consumer complaint received 2026-03-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: WI

Complaint narrative:
On XX/XX/2025 at XXXXXXXX XXXX. I received an email from XXXX, XXXX of the Member Services Specialists at Chime regarding my check for {$2100.00} that I have yet to receive. XXXX states that it was cashed. And that I would have to get law-enforcement involved. Law-enforcement have been involved. XXXX then states that there is a remaining balance of {$7.00} in my account. XXXX then states they are happy to issue a check to be sent out. Ive never received anything in the mail. Not XXXX check. The law-enforcement was on call with me when I spoke with someone named XXXX or XXXX today XXXX I also spoke with the supervisor and when I told her that I had a law-enforcement next to me, she hung up the phone. I am reaching out because since XX/XX/2025 I have been reaching out in messaging and emailing charmed back-and-forth. On XX/XX/2025 at XXXX XXXX I messaged XXXX once again. My message read : I am asking for the remaining {$7.00} that is in my chime account to be sent to me in a check form! Please and thank you. I have received another message from XXXX on XX/XX/2025 at XXXX XXXX regarding my {$7.00} That message stated and said : XXXX XXXX, My apologies for not getting back to you sooner as we have been handling a large volume of emails. Thank you for bearing with us. I would like to let you know that your closure check has been printed. It will be mailed soon to the address on file. Kindly allow thirty ( 30 ) days to receive the check in the mail. You can deposit your new closure check when it is delivered. Initially, we process your check within fourteen ( 14 ) days of the account closure date and mail it to the address we have on file. If the XXXX day after your account closure is a weekend or a holiday, the check will be processed by the next business day. I appreciate your patience and understanding. Regards, XXXX | Member Services Specialist On XX/XX/2025 at XXXX XXXX i messaged XXXX Im just checking to see the status of my check? That was supposed to be sent out and I was supposed to receive in 30 days. I have not received my check in the mail yet. I was wondering exactly what day should I be expecting the check. I received a message from XXXX on XX/XX/2025 at XXXX XXXX stating Hello XXXX, Thank you for reaching out to Chime Member Services. Please do not reply to this email. The account isnt monitored and we dont want to miss hearing from you. Your experience is important to us and wed like to solve your issue as fast as possible. Please contact us through the app or phone at XXXX ( XXXX ) XXXX. Thanks, Chime Member And that was the last message I received from them. I have called them multiple as a time since then. I just got off the phone with them today with the law-enforcement. Nothing is going on. They havent sent me my check. I havent received anything in the mail. I gave them my updated address. The next option is a lawsuit or settlement. I have not received my {$2100.00}. Or the remaining {$7.00}. I did not close my chime account. Chimed closed my account and couldnt give me any reason why they closed my account. Im looking to receive what has not been sent out. Im looking to receive my {$2100.00} check as well as remaining {$7.00}. I never received the XXXX times states that it was cashed, but Ive never received it. I have messaged them multiple of times that I have called them multiple of times requesting for them to send another one out. They stated they have sent it out and I have never received it. I am asking for help and receiving my money.

Company response to consumer: Closed with explanation