Consumer complaint received 2025-03-14 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Fidelity National Information Services, Inc. (FNIS)
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX XXXX XXXX XXXX XXXX, Chief XXXX XXXX Chex Systems , Inc . 
XXXX XXXX XXXX, XXXX XXXX XXXX, MN XXXX Phone : ( XXXX ) XXXX Subject : Cease and Desist Unlawful Debt Collection and Unauthorized Use of Personal Information To Whom It May Concern, This letter serves as a formal cease and desist demand regarding your unlawful debt collection practices, misrepresentation of financial data, and unauthorized use of my personal financial information. Your continued actions violate multiple federal and state laws, and I demand immediate corrective action.

1. Cease Communication Pursuant to 15 U.S.C. 1692c ( c ) Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692c ( c ), once a consumer notifies a debt collector in writing that they refuse to pay a debt or request cessation of communication, the debt collector is legally obligated to cease all further communication regarding that debt.

I have previously notified you in writing that I refuse to pay the alleged debt and have demanded that you cease all communications regarding it. However, you have continued to report this debt to consumer reporting agencies, which constitutes an unlawful communication in direct violation of the FDCPA.

I hereby demand that you : Immediately cease and desist all communication with me regarding this alleged debt.

Cease all reporting of this debt to consumer reporting agencies.

Provide written confirmation that you have complied with this request.

Failure to comply will result in formal complaints to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and my state Attorney Generals office.

Additionally, I reserve the right to pursue civil litigation for damages resulting from your unlawful conduct.

2. Unauthorized Use of Personal Information Under 15 U.S.C. 6802 Under the Gramm-Leach-Bliley Act ( 15 U.S.C. 6802 ), financial institutions are prohibited from disclosing a consumers nonpublic personal information without explicit consent.

I have never provided written consent for your company to use, share, or disclose my financial information in any capacity. Your unauthorized use of my information has caused material adverse effects on my financial privacy and well-being.

I demand that you : Immediately cease and desist from any further unauthorized use or disclosure of my personal financial information.

Provide proof of my original wet ink signature authorizing you to disclose my personal information.

Confirm in writing that you have ceased all unauthorized use of my information.

Failure to provide this documentation will result in legal action, including monetary damages and injunctive relief for violations of my privacy rights.

3. Violations Under the Insurance Code of 1956 ( Act 218 of 1956 ) Under Section 500.2153, an insurer or financial institution may not use credit information to deny, cancel, or non-renew a personal insurance policy. Additionally, under Section 500.2157, insurers must reevaluate a consumers credit information within 30 days of identifying incorrect or incomplete information and issue refunds for any overpaid premiums.

Your improper use of my credit information has negatively impacted my insurance policies and financial standing.

I hereby demand : policies.

A full reevaluation of my credit information and its impact on my insurance Immediate correction of any errors affecting my financial profile.

A refund of any overpaid insurance premiums as required by law.

Failure to comply will result in a formal complaint with the Michigan Department of Insurance and Financial Services and potential legal action.

4. Unlawful Misrepresentation Under 15 U.S.C. 1692j Under 15 U.S.C. 1692j ( a ), it is illegal to design, compile, or furnish any form that falsely implies a third party is involved in debt collection when they are not.

Chex Systems , Inc. has engaged in deceptive practices by : Misrepresenting financial transactions and providing inaccurate reporting.

Falsely implying debt-related activity where none exists.

Negatively impacting my financial reputation and consumer rights.

I demand that Chex Systems , Inc. immediately : 1. Cease and desist from misrepresenting third-party financial information.

2. Remove any inaccurate or misleading reports sent to XXXX and other consumer reporting agencies. 
3. Provide written confirmation that you have ceased all unauthorized third-party data usage in my consumer profile.

Failure to comply will result in regulatory complaints and legal action to recover damages for your unlawful conduct.

Final Warning This cease and desist serves as your final notice. Failure to comply will result in immediate legal action, including but not limited to : Formal complaints with regulatory agencies.

Potential civil litigation for statutory and actual damages.

A request for punitive damages due to willful and reckless disregard for my consumer rights.

You are hereby instructed to respond in writing within 10 days of receipt of this notice, confirming your compliance. Failure to comply will result in immediate escalation. 
Sincerely, : XXXX XXXX XXXX : representative agent for represented person XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation