Consumer complaint received 2023-10-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
Im formally filing a complaint against CHASE BANK for FINANCIAL CRIMINAL THEFT!. This institution allowed scammers to access my business account in my name and my business name. The scammers in XXXX had my original check of {$89000.00} cancelled then had a new check issued in the same amount mailed to a fraudulent address and deposited into a XXXX  account and withdrew {$43000.00} from a check that belonged to me in the amount of XXXX XXXX, risk closure dept, suspected fraud and closed the said account 3 days after the scammers got $ XXXX out. On XX/XX/2023 my parent bank JP CHASE, requested the stolen funds be returned back to them. Instead, XXXX sends the remaining $ XXXX to THE SCAMMERS ADDRESS IN A CASHIER CHECK ON XX/XX/XXXX, that they also cashed, grossly ignoring Chase request of a return. I filed a ID FRAUD claim on XX/XX/2023 that XXXX approved on XX/XX/2023 that I did not open that account and Im not responsible for the deposit or withdrawals from the account. Then in XXXX XXXX, denied JP MORGAN chase claim to return the funds, stating CHASE failed to properly identify the scammers whom they mailed the check to. As if XXXX, themselves didnt properly identify the scammers when they allowed the account to be opened in XXXX and sent them $ XXXX after they closed the account and ignored Chase request to return the funds. Theyre admitting it was my stolen money but its not THEYRE FAULT THEY GAVE IT TO THE SCAMMERS.. Mam/Sir, THIS IS THEFT.. They ASSISTED THE SCAMMERS, both directly and indirectly..Its inexcusable that the appointed analysts assigned to this claim has the audacity to defend XXXX  handling of my stolen money. XXXX, admits to me that Im a victim of identity theft based upon their research and policies BUT, dont believe theyre responsible is pure hideous and outright theft. Chase has sent over 3 separate requests for reconsiderations that the analysis refuses to respond too. My analysis needs to be properly retrained, charged with a crime and or reprimanded appropriately. XXXX supervisor XXXX XXXX XXXX XXXXXX/XX/2023 during a recorded call admitted to me that his company XXXX XXXX XXXXXXXX XXXX IN FACT RESPONSIBLE, please review that call. Its just outrageous that Im fighting to get my money back for nine months while XXXX, gave it away to scammers TWICE! I notified CHASE BANK a week in advance that my banking information had been compromised and requested extra security measures be take to prevent the scammers to access my account. Still CHASE ALLOWED scammers to access my account. The check in question was still in the XXXX possession when I discovered what they had did. So I called the bank and they said a stop payment was put on the check, which was a lie because the scammers still cashed it. CHASE IS NOW REFUSING TO REFUND MY MONEY ALSO NOW THAT XXXX XXXX IS REFUSING. XXXX  XXXX XXXX has assigned an executive Named XXXX to there investigation and shed like to speak with an executive at CHASE BANK, her contact is ; XXXX Both of these institutions are and have admitted my money was in fact stolen but neither are willing to refund my money. This is indeed a crime that warrants an investigation by any and all concerned oversight personnel. 


Mam/Sir My Desired settlement : An immediate full refund of my money ( {$89000.00} ) and the necessary discipline for the aforementioned employees.

PLEASE WILL YOU HELP ME GET MY MONEY BACK IM LITERALLY BEGGING YOU.

Company response to consumer: Closed with explanation