Consumer complaint received 2025-11-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: EdFinancial Services
State: MI

Complaint narrative:
I am a federal student loan borrower whose loans were previously serviced by FedLoan Servicing and are now serviced by XXXX XXXX. Since the transfer, my account is missing critical information and I have been unable to obtain a clear, accurate record of my payments or interest. 

My loans originated around XXXX. I began repayment in XXXX. My current balance is approximately {$340000.00}, and the monthly interest is around {$1800.00}. For a period of time I was making payments as high as {$5000.00} per month, and at other times my loans were placed into forbearance. Despite this, my principal has not decreased in a way that makes mathematical sense based on what I have paid. 

The core issue is that I do not have a full and accurate payment history or a total interest-paid history for the life of the loans, especially across the transfer from FedLoan to XXXX. When I have asked XXXX representatives for : my total interest paid to date, a complete payment history since XXXX, and a breakdown of how payments have been applied ( principal vs. interest, including capitalization ), I have been told that they can not provide this information or that the records from the prior servicer are incomplete. This means I currently have : no way to verify that my current balance is accurate, no transparent accounting of how much I have paid in interest vs. principal, and no reliable record of how forbearances and transfers affected my loan balance. 

I believe there XXXX have been : improper capitalization of interest, misapplication or misallocation of payments, and/or loss or mishandling of records during the transfer from FedLoan to XXXX. 

This lack of transparency has caused me XXXX XXXX XXXX XXXX XXXXXXXX. I am making large payments, yet I can not get a basic answer to How much interest have I paid in total? or How exactly has my balance changed over time? This feels predatory and fundamentally unfair, especially given the size of my debt and the financial and emotional burden it creates. 

I am requesting that the CFPB : XXXX. XXXX XXXX to produce a complete payment history from XXXX to present, including : each payment date, payment amount, and how each payment was applied ( principal vs. interest ). 
XXXX. XXXX XXXX to provide a full breakdown of total interest charged and total interest paid over the life of my loans. 
XXXX. XXXX XXXX to provide a detailed explanation of all capitalization events, forbearances, and balance increases, including dates, amounts, and reasons. 
XXXX. Investigate whether there have been servicing errors, improper capitalization, misapplied payments, or record-keeping failures, and require corrections to my balance if errors are found. 
XXXX. XXXX XXXX to correct any missing or incomplete records and provide me with clear, written documentation. 

I am not refusing to pay my loans. I am asking for basic transparency and accurate accounting so I can understand what I owe, what I have already paid, and whether my current balance is correct.

Company response to consumer: Closed with explanation