Consumer complaint received 2026-02-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
On around XX/XX/2026, my XXXX accounts through Bank of America was hacked through XXXX through bank of America 's services. I first noticed that a XXXX transfer was made to a recipient on my contact list for XXXX dollars, which sent XXXX dollars on XX/XX/XXXX, to this person to his XXXXXXXX XXXX account. During this time, I was called by an agent from XXXX XXXX, that allowed this person to send this money back to my account. This original XXXX was not sent by me, it had a withdrawal transaction ID of XXXX, and it was sent to this person through XXXX XXXX The original funds were sent back to my account, through XXXX to my original checking account on this date, with transaction XXXX from XXXXXXXX XXXX, through this contact. I then realized that other charges were made on my original checking account which was then sent to cash app for withdrawal without my knowledge, my saving account which had XXXX dollars in it, which was my Mom 's money, was transferred to my checking account, also sent through XXXX XXXX and stolen as well. My information was breached, I believe from XXXX, and XXXX XXXX was used to steal all of the funds from my account. My information on XXXX XXXX was changed to an unknown number ( XXXX ) which then sent through transactions to my wife 's account on XXXX XXXX, for the amount of XXXX and XXXX, and later transferred through fraudulent activity. Police report was filed with XXXX XXXX badge # XXXX, and police report case number is XXXX with the XXXX XXXX XXXX XXXX, on XX/XX/2026. This scheme was also done on my wife 's accounts through XXXX XXXX XXXX XXXX on the same date, and we were able to block transactions through this bank, because we caught it in time, and she was alerted through XXXX XXXX, I had no alerts that my money was being transferred out of my account by bank of America, until all of my money was gone out of both of my accounts. XXXXXXXX XXXX XXXX XXXX ( wife 's bank ) is willing to speak with other banks about this investigation, and bank of America closed my investigation on XX/XX/2026, stating these fund transactions were authorized by me, and it wasn't. XXXXXXXX XXXX XXXX XXXX ( Wife 's bank ) credited her all of her lost funds through their investigation, and these investigations are linked around the same dates. We also have an open investigation with XXXX XXXX for this same fraud in which, these imposters wired transferred XXXX XXXX through our joint account as well, my wife and I. All of these investigations are linked under investigation, and a more formal resolution/investigation through bank of America is needed at this time. I ask for my hard earned money be returned to my account of XXXX, as this money combined from my checking and saving account was lost during these fraudulent activities. XXXX from my savings account was transferred to my checking account, also not authorized by me, and the remaining of my checking account which was XXXX, was also stolen, with a total of XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief