Consumer complaint received 2025-10-03 00:00:00
Product: Debt collection — Credit card debt
Issue: Electronic communications — Frequent or repeated messages
Company: Rausch Sturm LLP
State: FL

Complaint narrative:
Rausch Strum. XXXX XXXX and agreed to make monthly payments on their website. They stated that a stipulation was mailed to my home address. Never received anything. Recently spoke with them and they stated that stipulation would be emailed and if I signed it would not have to go to court. Did not receive anything. 
See email : File # XXXX Email : XXXX XXXX : XXXX XXXX Call back # XXXX ext. XXXX We have received your request. Please contact me at your soonest convenience to discuss your matter. 
Thank you. 
XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX Rausch Sturm LLP XXXX XXXX XXXX XXXX, XXXX XXXX | XXXX XXXX, CO XXXX Toll Free : ( XXXX ) XXXX TTY : XXXX | Fax : XXXX Hours of operation : XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX Serving clients in AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, LA, MA, MD, MI, MN, MS , MT, NC, ND, NE, NJ, NM, NV, NY, OK, OR, PA, RI, SC, SD, TX, UT, WA, WI & WY Firm Collection Agency License Nos. : CT ( XXXX, XXXX, XXXX, XXXX, XXXX ) ; NC ( XXXX, XXXX, XXXX, XXXX ) ; XXXX ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX ) ; XXXX ( XXXX, XXXX, XXXX, XXXX, XXXX, XXXX ) ; XXXX ( XXXX ) ; CA ( XXXX ). 

Wisconsin XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX Colorado XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CO XXXX Alabama Office : XXXX XXXX XXXX, Suite XXXX XXXX, AL XXXX Texas XXXX : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. 
CONFIDENTIALITY NOTICE : This electronic transmission ( including any files attached hereto ) contains information that is legally privileged, confidential, and exempt from disclosure. It is intended for use only by the individual or entity named above. If you are not the intended recipient or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, copying, distribution, or the taking of any action in reliance on the contents of this confidential information is strictly prohibited. If you have received this communication in error, please destroy it, remove it from your computer and/or network, and immediately notify me by email. Thank you. Receipt by anyone other than the named recipient ( XXXX ) is not a waiver of any attorney-client, work product or other applicable privilege, protection or doctrine. 
If you do not wish to receive email messages from Rausch Sturm, please email XXXX Spoke to XXXXXXXX XXXX XXXXXXXX and was misled that stipulation would be emailed to me. 
I havent received anything. Using my military pension to pay off debt. At first was able to make payments at website. But now they are running payment without my authorization. I didnt agree to this. They are holding my debit card information and running it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation