Consumer complaint received 2025-02-19 00:00:00
Product: Debt or credit management — Credit repair services
Issue: Didn't provide services promised — 
Company: John C. Heath, Attorney at Law, PLLC
State: TX

Complaint narrative:
Lexington Law Firm Subject : Formal Complaint Regarding XXXX XXXX XXXX and Failure to Meet Expectations Dear Lexington Law Team, I am writing to formally lodge a complaint regarding the services provided to me by your firm in relation to the management and improvement of my credit and personal consumer reports. I contracted your services in good faith, expecting your expertise in addressing and resolving issues related to my credit reports, debt collection, and other personal consumer-related matters such as employment and tenant screening. 

Unfortunately, despite the services provided, I have encountered significant dissatisfaction in several areas : Credit Reporting and Deletion : I hired your firm specifically to help in deleting and curing inaccuracies, errors, and outdated information from my credit reports. Unfortunately, despite having engaged your services for an extended period, I have not seen any meaningful progress in this regard. Several negative entries remain unresolved, and I have not been given adequate updates or explanations regarding the progress of these disputes. 

XXXX XXXX XXXX : I also sought assistance in addressing debt collection matters, yet there has been minimal follow-up or resolution from your end. My understanding of the agreement with your firm was that you would work on disputing or removing debts or negotiating settlements with creditors on my behalf. The lack of communication and progress in this area has left me in a distressed position, as unresolved debts continue to impact my financial situation. 

Third-Party Debt or Credit Management XXXX XXXX XXXX of the agreement with Lexington Law XXXX XXXX and assistance with debt management services, specifically relating to the modification of credit terms or any efforts to prevent foreclosure. However, I have not received any clear, actionable steps from your firm on how to address these concerns. 

XXXX XXXX in XXXX and XXXX XXXX : Furthermore, your firm was also retained to assist with issues surrounding consumer reports in employment and tenant screening. Despite my understanding that your firm would help ensure these reports are accurate, I have yet to see substantial XXXX in these areas. This has had a direct and negative impact on my ability to secure housing and employment opportunities. 

Given the lack of visible progress, clear communication, and actionable steps from your firm, I am deeply dissatisfied with the services I have received. Furthermore, I would like to remind you that my decision to engage your services was in response to my desire for expert assistance in resolving these critical matters, which are impacting my financial well-being and personal life. 

I expect a detailed response from your firm outlining the following : Specific actions taken to resolve my credit reporting issues, debt collection, and other related matters. 
A timeline of actions or disputes that have been filed or resolved on my behalf. 
Clarification on what next steps will be taken to ensure that these issues are resolved. 
An explanation of any failures or delays that have occurred in executing your obligations as outlined in our agreement. 
In addition to the aforementioned, I would like to remind you that I have also filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding the above matters, as I believe I have not received the services promised in a satisfactory manner. 

Please treat this matter with the urgency it requires and respond to me within 14 days from the date of this letter. Should I fail to receive a satisfactory response, I will be forced to escalate this matter further, including considering legal action or pursuing additional complaints with relevant authorities. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation