Consumer complaint received 2025-09-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Merchant : The XXXX XXXX XXXX - : Bank of America the XXXX XXXX debited my bank card and releases the funds from my bank card there after the bank did not release it on thre part .attached is a copy of transaction of the security deposits from the merchant.nothing from bank of america.I am requesting that these transactions be looked at. there is no viviable transaction with the payment of the stay and the security deposit for the hotel stay. included is thetransaction from the XXXX XXXX  XXXX, please understand I have done everything I can to have someone show me step by step each transaction with my bank account and debit cards, every transaction when it was debited till when my balance increases and shows the funds were released to my accountA debit charge for the Hotel Stay and the Secuity Deposit. the problem is those 4 security Deposits have not been deposited in my checking account.I make sure when I check out that they releae the Security Deposit, and everything is good before leaving. and I am assured from the XXXX XXXX that it was released. 
When explaining to my bank that I dont see the transaction There is no increase in my checking to sow it was refunded back.but thre always is a decrease when its debited or a hold, it always shows that $ XXXX processing like all transactions, I go the merchant released the security deposit on there end, there respond back to me is and they get defensive, and avoid finding the transaction, I say the bank has to release it to my checking. its to the point that they tell me it does not show and no longer a tranaction. I filed a claim for XX/XX/XXXX and XX/XX/XXXX I have a screen shot of the security deposit for those two dates of {$100.00} each and I spoke with an employee and she gave me a print out of the {$100.00} security deposit release.and the day I check out I confirm it.I know XXXX XXXX released the deposit then. it will show Proccessing of the {$100.00} amount. When my card is being swipwed in any way for the deposit it shows, my balance decreases each time but does not show that my bank account was refunded. the deposit doesnt show anywhere on my end.So I have been fighting with Bank of America for a while, when I told them about this they filed a claim.not for the security deposit for my stay for the room.For {$200.00}. So now they filed this incorrectly. 
There are 4 security deposits that I have not recieve back into my account and the transaction does not show of {$100.00}. My bank has every transaction. I demanded to see any and all tranactions, all activity that involves my bank card. 
I wanted to briefly and explain and if you can send me the Security Deposits transaction and that it was released on the checkout day.again I am asking if you can respond to them and prove to my bank that {$10000.00} deposit hold/transaction/release for these certain dates and find out where the secuirt deposits went if they were refunded, when, what day, what time. My balances would of increased or decressed before or after the transactions.and tell them the XXXX was filed incorrectly.I am honest, I trust XXXX XXXX, and hopefully the same from them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation