Consumer complaint received 2025-09-12 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Indicated you were committing crime by not paying debt
Company: Goal Structured Solutions, LLC
State: CA

Complaint narrative:
Synopsis of XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX ) : Solar system installed in XXXX. From the outset, the system suffered melting wires, non-functional panels, and chronic underproduction. Despite the lease guaranteeing 100 % energy offset, the system produced minimal output, forcing increased utility costs. XXXX, the original company, acknowledged these issues and opened multiple service tickets. 

Catastrophic Failure ( Late XXXX ) : In late XXXX, the system suffered a catastrophic electrical failure wires melted, the electrical panel became live, and smoke was observed. XXXX shut the system down, declaring it unsafe and requiring a complete reengineering to restore safety and function. This reengineering was never performed. 

XXXX XXXX XXXX XXXXXXXX : Following XXXX bankruptcy, I was informed their repairs and maintenance division had been disbanded. I was also told the debt would be cleared and received an apology for the inconvenience. 

Transition to XXXX / Launch Servicing : XXXX later took over servicing. Despite multiple explanations of the situation and at least XXXX documented service tickets confirming the system is non-functional and unsafe, XXXX claims they are entitled to enforce the lease payments but are absolved of warranty obligations and production guarantees. 

Current Status ( as of XXXX XXXX XXXX XXXX XXXX During my most recent calls with XXXX, I was told : They acknowledge the service tickets showing the system is faulty and requires complete reengineering. 

Their position is that they are only responsible for collecting the debt, not for repairs or honoring performance guarantees. 

When I stated the unsafe system would be removed, I was threatened with continued financial obligations under the lease despite the system being completely shut down since XXXX. 

Summary I am being pursued for {$45000.00} under a lease for a non-functioning, unsafe solar system that XXXX admitted required complete reengineering and that XXXX refuses to repair or guarantee. This constitutes a material breach of contract, rendering the alleged obligation unenforceable. 

This matter falls under 15 U.S.C. 1692g of the Fair Debt Collection Practices Act. 

Certified Mailing Notice I will be certified mailing the following cease-and-desist and debt validation request to botXXXX XXXX XXXX  Launch Servicing LLC : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XX/XX/XXXX Launch Servicing LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX XXXX : Account No. XXXX / Lease ID : XXXX Alleged Debt of {$45000.00} To Whom It May Concern : This letter is written regarding your attempts to collect an alleged debt in the amount of {$45000.00} related to the above-referenced account and lease. 

1. Cease and Desist ( 15 U.S.C. 1692c ( c ) ) Pursuant to my rights under the Fair Debt Collection Practices Act, I hereby demand that Launch Servicing LLC cease all communication with me regarding this alleged obligation, except as specifically permitted by law ( e.g., to confirm cessation of collection or to notify me of a specific legal remedy ).

Any further unauthorized contact will constitute a violation of federal law.

2. Formal Dispute and Validation Request ( 15 U.S.C. 1692g ) In addition, under 15 U.S.C. 1692g ( b ), I dispute the validity of this alleged debt in full. You are therefore required to : Provide verification of the debt, including the original signed lease agreement ( Lease ID : XXXX ), a full accounting of the alleged balance, and evidence of your legal authority to collect. 

Provide documentation demonstrating that the terms of the original lease including warranty obligations, repair responsibilities, and production guarantees are being honored by Launch Servicing LLC and XXXX. 

Your current position is contradictory : you assert the right to enforce payment obligations of the lease while simultaneously disclaiming performance and warranty obligations. This constitutes a material breach of contract. The solar panel system in question is completely inoperable and, by your own records, requires a complete reengineering. A leaseholder can not be compelled to continue performance when the lessor has failed to deliver the bargained-for consideration. 

Until proper validation is provided and the breach addressed, this alleged debt is unenforceable and disputed. 

Notice Be advised that continued attempts to collect without providing proper validation, or ignoring the cease-and-desist request, will result in legal action, including but not limited to claims for statutory damages, attorneys fees, and any other relief available under federal and state law. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation