Consumer complaint received 2025-04-30 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: FISERV FINXACT CORE
State: CA

Complaint narrative:
I have been attempting to retrieve my funds back since XXXX of XXXX. XXXX XXXX has continuously denied my claims with reasons that are untrue. My funds were repeatedly used over and over again at various different locations throughout XXXX, Nevada and California. During the time of these transactions I was in Texas visiting family during the XXXX XXXX season for a death in the family. I have showed XXXX XXXX my flight Itinerary showing the dates I left to Texas, as well as when I came back from Texas to show them I wasnt even in the state when these transactions occurred. I also have a police report filed. XXXX XXXXXXXX  has denied my claims, claiming that I stated I never activated the debit card, which is not true. I indeed did activate the debit card, but card was stolen in XXXX of XXXX when there were no funds on the card. I never reported the card stolen at the time because I had no intentions of using XXXX XXXX anymore, because I was dissatisfied with their services. My sponsor with XXXX XXXX is California XXXX. I contacted XXXX prior to them putting my funds onto my XXXX XXXX account and told them I would like a paper check. The California XXXX representative told me that was fine and that they would issue me a paper check for my funds, but that didnt happen. For whatever reason, California XXXX department deposited my funds back into my XXXX XXXX account, which the debit card was attached to and by the time I found out about them depositing my funds back into my XXXX XXXX account, it was too late. It wasnt until I received an email from XXXX XXXX stating there was unusual activity on the account. This immediately was a red flag for me because, there wasnt supposed to be any funds on the XXXX XXXX  account. Upon me calling XXXX XXXX, I was informed that the funds had indeed been deposited into the account and had been used. These funds were my hard earned money and this has hurt me financially in a very significant manor. I have also written out a sworn statement for XXXX XXXX informing them that I am not the person who emptied out all of my funds in a very short amount of time. XXXX XXXX is also stating that most of the transactions were used with the correct PIN code, which is possible because all of the items that were stolen from my personal vehicle and home back in XXXX of XXXX, my pin was written down on apiece of paper in my personal files. I also had my Drivers license card stolen with several other items. Whoever has stolen my personal belongings has also been using my social security number along with my Drivers license ID to open multiple different accounts in my name for credit. I just want my funds back so I can move on with my life and be able to catch up faith my finances, because this money is what I was going to use to catch up on my finances, but I never got the chance to receive them personally. Below are the transactions in question. 

XX/XX/XXXX XXXX XXXX XXXXXXXX, {$600.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$180.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, XXXX Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$700.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$84.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX, {$1300.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$20.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$5.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX, {$300.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX, {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX, {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXXXXXX, {$390.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$140.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$450.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX {$180.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX, {$20.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX$31.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX  {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, {$64.00} Posted XXXX XX/XX/XXXX XXXX Gas, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX {$25.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX {$25.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX  {$50.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX$100.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$83.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX  XXXX XXXX XXXX {$3.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX  {$40.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX  {$40.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX2.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$2.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX  {$16.00} Posted XXXX XX/XX/XXXX XXXX, {$.00} XXXX Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX  {$23.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX  {$3.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX10.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$32.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$200.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX$24.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$2.00} XXXX Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX$100.00} XXXX Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX, {$20.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX  {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX {$7.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX, {$100.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX , {$20.00} Posted Date XX/XX/XXXX XX/XX/XXXX XXXX XXXX {$20.00} Posted Date XX/XX/XXXX XX/XX/XXXXXXXX XXXX XXXX {$20.00} Posted Date XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation