Consumer complaint received 2023-11-11 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: CMG Financial Services, Inc.
State: TX

Complaint narrative:
XX/XX/XXXX CMG Financial XXXX XXXX XXXX XXXX, NJ XXXX Loan Account Number : XXXX THE FRAUDULENT PROPERTY TAX SCHEME To Whom It May Concern : I am submitting a second formal request to have my escrow re-analyzed after finding fraud in CMG Financial Mortgage Inc. numbers. CMG Financial has a duty and responsibility to conduct honestly and lawfully escrow analysis on property taxes to all citizens living in XXXX XXXX XXXX Texas without discriminating against any persons including ethnic citizens of color. Through information, interviews, documentation, I believe CMG Financial is collaborating with XXXX XXXX XXXX XXXX XXXX in a county wide discrimination scheme against people of XXXX by fraudulently refusing to grant their XXXX application and then raising their assessed property values causing them to pay higher taxes. Then XXXX XXXX of Texas is then applying the XXXX exemption after the home owner pay their taxes causing the higher home taxes to drop to the amount it should have been at the beginning when the ethnic home buyer applied for the XXXX exemption. By denying any citizens of Texas the same exemption that everyone else is afforded in Texas is discrimination. But refusing citizens the XXXX exemption while raising their taxes so they will pay a higher tax bill and then secretly applying the XXXX tax exemption without the home owner knowledge is discrimination and fraud. 
By Texas law a general residential XXXX exemption is available to taxpayers who own and reside at a property as of XX/XX/XXXX of every year. It must be their primary residence. A XXXX exemption removes part of the value of your property from taxation and lowers your taxes. 
CMG Financial Mortgage and XXXX XXXX Texas carefully scheme this fraud of raising the mortgage price on XX/XX/XXXX. On XX/XX/XXXX, I received a letter and escrow summary for XXXX XXXX XXXX, XXXX Texas XXXX loan # XXXX. The letter reads that my escrow has a shortage from the following year XXXX, of XXXX. In XXXX, my mortgage payment of XXXX was paid XXXX consecutive months to CMG Financial. Within the {$2600.00} that was paid for my mortgage and {$960.00} went towards my taxes and insurance that was held in my escrow account. At the end of XXXX, I had accumulated {$11000.00} to pay for my taxes and home insurance. 
Just as I mention previously, the scheme is to falsely increase the taxable value of the home owners property. In XXXX, I received my taxes from the mail box that showed my assessed value of my property at XXXX XXXX XXXX, XXXX Texas XXXX. At the top of the yellow and white statement is XXXX XXXX XXXX, Tax Assessor Collector XXXX XXXX. Towards the left of the statement states Current Property Owner, XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX. I will attach this document and name it as Attachment A. Attachment A is the original XXXX property tax notification statement. The account number is located in the top left corner of the document XXXX. This document shows the assessed value of {$620000.00}. This document also shows the taxable value as the same as the assessed value {$620000.00}. This means that there is no XXXX exemption applied to the taxable value of the home. It also identifies the tax rate for the XXXXXXXX XXXX XXXXXXXX at XXXX which tax value equals {$2700.00}. The second tax rate is the XXXX XXXX at XXXX which tax value equals XXXX. Then at the bottom right corner it shows the current taxes due in XXXX was {$10000.00}. XXXX XXXX failed to include the XXXX exemption to my XXXX taxes. As I previously stated, Texas law a general residential XXXX exemption is available to all taxpayers who own and reside at a property in Texas as of XX/XX/XXXX of every year. It must be their primary residence. A XXXX exemption removes part of the value of your property from taxation and lowers your taxes. I have resided in my home since XX/XX/XXXX. 
After contacting CMG Financial several weeks ago about being over charged on my property taxes and requesting a current escrow analysis, my outcry went ignored by their corporate staff. I then attempted to meet with XXXX XXXX XXXX XXXX staff in XXXX Texas pertaining to my XXXX taxable value of {$620000.00}. In XXXX, my taxable value was {$460000.00}. In XXXX taxable value was {$150000.00} more than previous year. Texas also have a state law in place that states a homeowner taxes my not exceed more than XXXX percent than the previous year. 
In XXXX XXXX, I received a letter from CMG Financial Mortgage stating an escrow analysis had been performed to ensure that there are enough funds in my escrow account to ensure that there were enough funds in my account to pay my projected taxes and or insurance. The letter than stated that I had an escrow shortage of {$4500.00}. The letter also stated that I was going to have a mortgage payment increase from {$2600.00} to {$3200.00}. My escrow payment went from {$960.00} to {$1200.00} from XXXX. Then in XX/XX/XXXX, I received a second letter stating that CMG Financial conducted a second escrow analysis to ensure that enough funds were in my escrow account. CMG Financial determined a second shortage of {$3300.00}. Within the first six months of XXXX CMG Financial had conducted two escrow analysis where they found shortages totaling {$7800.00}. On both letters the XXXX XXXX of the numbers were the same except in XX/XX/XXXX letter the home insurance dropped from {$3000.00} to {$2900.00}. These XXXX letters have been attached. The letter dated on XX/XX/XXXX is Attachment B and the letter dated XX/XX/XXXX, is Attachment C. Also, attachment letter C stated that starting XX/XX/XXXX, XXXX required me to have a payment cushion of 2, XXXX. This requirement made up requirement was just installed. 
Then on XX/XX/XXXX, my mortgage payment decreased from {$3300.00} TO {$3200.00} from XX/XX/XXXX, to XX/XX/XXXX. For the year of XXXX, I paid some {$37000.00} for mortgage. Including in the {$37000.00} was escrow payments totaling {$16000.00}. 

CMG Financial and XXXX XXXX benefiting financially from the difference between the tax amount without the XXXX minus the amount of the taxes with the XXXX Then at the beginning of the year the mortgage companies ( CMG Financial Mortgage ) do a bogus escrow analysis and then send the homeowner a letter that states their escrow account is short thousands of dollars while demanding that the homeowner make an immediate payment to their escrow account. Or the homeowner has a choice to allow the mortgage company to spread the estimated shortage over twelve months in the homeowner escrow account. Also, sometimes mortgage companies break mortgage banking rules and allow the homeowner to spread out forty-eight months of payments in their mortgage payments. Every red-blooded XXXX XXXX deserves the same XXXX exemption benefits from the State of Texas. 
In XX/XX/XXXX, I received a letter from CMG Financial Mortgage stating my escrow had been analysis again and they found my estimated XXXX Taxes was {$740000.00}. The letter stated that estimating XXXX taxes was going be short and related that XX/XX/XXXX, my mortgage payment was going to raise again from {$2600.00} to {$3300.00}. My escrow payment went from {$960.00} to {$1600.00} from XXXX. Then on XX/XX/XXXX my mortgage payment decreased from {$3300.00} TO {$3200.00} from XX/XX/XXXX to XX/XX/XXXX. For the year of XXXX, I paid some {$37000.00} for mortgage. Including in the {$37000.00} was escrow payments totaling {$16000.00}. 
In the first week of XX/XX/XXXX, I had lifesaving XXXX on my neck after suffering from XXXX in my upper spine. Also, in the previous year in XX/XX/XXXX, I was rear ended while driving on the XXXX XXXX XXXX ( XXXX ). The striking vehicle struck my vehicle at approximately XXXX mph. This cost me severe pain in the rear cervical area. This also left me in a fog were my brain had trouble processing due to a lack of blood flow. 
But still in XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX Texas. I filed a written complaint accusing the XXXX XXXX XXXX XXXX of Discrimination after I filed an application in XXXX for a XXXX  exemption. While talking to the clerk in XX/XX/XXXX, she pulled up my XXXX  application and stated that my application was denied after I didnt respond to a correspondent from the XXXX XXXX. I immediately filed a second XXXX application after I was told my XXXX was rejected. 
In XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, requesting ten years of tax statement receipts from the clerk. She stated that she could only give me the current year statement for XXXX which were not paid as yet. She gave me the unpaid statement that stated I owed XXXX XXXX XXXX and XXXX XXXX {$6.00}, XXXX payable in XX/XX/XXXX. She then explained that I had to go to XXXX XXXX Tax Assessor at XXXX XXXX XXXX in XXXX Texas XXXX. I immediately drove to that location and stood in line approximately XXXX minutes. After explaining to the clerk that I wanted ten years XXXX, of paid tax receipts the clerk stated I didnt reside in XXXX XXXX nor did I pay my taxes to XXXX XXXX. She then told me that my taxes were paid in XXXX XXXX. I then went to my vehicle to retrieve the previous XXXX property tax statement that the XXXX clerk gave me that confirmed I owed {$6700.00} to XXXX XXXX XXXX XXXX. I immediately returned and was forced to get back in line for another XXXXXXXX XXXX. When I returned to the same clerk she looked at my current XXXX property tax statement I handed to her and immediately stated Thats Our XXXX XXXX XXXX. She then went and got her supervisor who then told me that I had to go to XXXX XXXX to retrieve my county tax statement. I already knew this was a false since the previous week, I went to XXXX XXXX and retrieved ten years of paid property taxes. My taxes are collected by XXXX counties. Which are XXXX XXXX and XXXX XXXX. But XXXX XXXX collects the largest portion of tax revenue since we live in XXXX and uses XXXX school system. So the majority of my taxes is paid to the XXXX school system in XXXX XXXX. 
XXXX XXXX was refusing to give me any copies of my taxes since they had been over charging me for years since I was a minority home owner and CMG Financial Mortgage collaborated with XXXX XXXX Texas by allowing and paying these fake heighten tax statements. So, XXXX XXXX XXXX XXXX realized the cat was out the bag. XXXX XXXX and XXXX XXXX XXXX XXXX had been over charging me since XXXX by not applying my XXXX act. XXXX XXXX refused to allow me to retrieve XXXX years of my paid taxes until they falsely altered the yearly official tax statements. 
For the year XXXX, CMG Financial Escrow estimated for XXXX XXXX XXXX, XXXX Texas XXXX that my property taxes were {$16000.00}. When really my XXXX XXXX tax amount show {$6700.00}. My XXXX XXXX Taxes for XXXX are XXXX. My home insurance carrier is All State under XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX in XXXX Texas XXXX. After obtaining all the billing documents over four years for XXXX XXXX XXXX XXXX, Texas. Through information and belief, I found that my XXXX XXXX XXXX is being amended to raise the price of my policy. Then a copy of the raised amounts is mailed out to the policy holders XXXX & XXXX XXXX. The higher Insurance Policy is then amended a second time that lowers the cost to the insurance policy and the changed policy is mail to CMG Financial for payment. The lower policy price nor a check for the difference is never mailed out to the policy holder so they will never know that their policy was XXXX XXXXXXXX XXXX  cheaper. Nor will they have realized a refund check should have been mailed out from the insurance company. This is commonly referred to as double billing. The million-dollar question is who benefits from hiding the XXXX discounts from the homeowners and using the fraudulent double billing by the insurance company. 
Further, current attached tax statement billing of my XXXX taxes totals including home insurance totals are {$10000.00}. But after paying my mortgage for twelve months as of XX/XX/XXXX, I will have paid {$16000.00} into escrow account for my XXXX taxes. This has been occurring probably since I purchased my home in XX/XX/XXXX. In XXXX of this year, I filed a complaint with XXXX XXXX XXXX XXXX XXXX. XX/XX/XXXX, I filed a complaint with CMG Financial Mortgage and other government agency. Below shows CMG Financial Mortgage responsibilities. 
CMG Financial Mortgage XXXX has a duty and responsibility to Collect financial information for their customers ( e.g., taxes, insurance, debts ) Ensure the XXXX taxes and insurance are calculated and billed correctly! 
To protect their clients monies and property investments To ensure that their escrow analysis is accurate, and all documents gathered is correct. 
To return any escrow payment overage collected to their clients with interest Through information and belief, you have discriminated and violated several Federal Mortgage rules and regulation while collaborating with employees for XXXX and XXXX XXXX. Further, you failed to protect the ethnic citizens of color from the Great State of Texas. I have attached current tax documents from XXXX XXXX and XXXX XXXX also the documents escalated insurance price from XXXX XXXX. 

Sincerely, XXXX XXXX XXXX Property Owner XXXX XXXX XXXX XXXX Texas XXXX " Do not get lost in a sea of despair. Be hopeful, be optimistic. Our struggle is not the struggle of a day, a week, a month, or a year, it is the struggle of a lifetime. Never, ever be afraid to make some noise and get in good trouble, necessary trouble. ''

Company response to consumer: Closed with explanation