Consumer complaint received 2025-06-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: Comerica
State: TX

Complaint narrative:
THis compliant made to XXXX  about Comerica and XXXX XXXX : Complaint Information Complaint ID : XXXX Date Filed : XX/XX/XXXX Complaint Type : Advertising Issues Filed with : XXXX  XXXX XXXX XXXX, XXXX XXXX  XXXX, TX XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXX URL : XXXX XXXX XXXXXXXX XXXX XXXX has sent repeated attempts to get info. and when they get the info they simply refuse to accept what they requested. Seem that they are using a faulty AI which simply repeats the same things without any review. They have repeatedly said the ID was expired, the ID is not expired as the expiration date is XX/XX/XXXX. XXXX XXXX is the government approved card and is issued by Comerica for the purpose of people receiving Federal Benefits.. In my case my Social Security benefits. This company has been investigate by CFPB and reported for this behavior. Email from their fraud division will be uploaded Last email stated copies of the back of Birth cert and of SS car, and the backs are simply blank. This clearly fraud by the bank as CFPB stated. This has been going on for over 2 months. 




XXXX XXXX XXXX  From : XXXX XXXX To : XXXX XXXX XXXX Subject : More Information This message originally read on XX/XX/XXXX Advocacy at XXXX XXXX has stated that since I ( XXXX XXXX XXXX XXXX XXXX ) has tried to help him by helping in calls and providing help in scanning and sending them documents as requested that that is Fraud. 
In other words they allow NO one else to help and will not accept any documents. 


Yesterday XXXX they told him his only choice is to get a XXXX document from SS and close the account and SS will tell him that there is no such form. And then SS will have to find some way to close the account. 
Basically XXXX XXXX is holding his money for over 2 months and plan to keep it until forced to return it. 


The matter is not resolved but Comerica continues to use his money. 
The Consumer Financial Protection Bureau has indicted that this company has a long record of this behavior. 
The consumer provided the following when submitting the Complaint to XXXX  XXXX XXXX XXXX XXXX XXXX XXXX View Communication History for this Complaint What is the next step? 
The XXXX XXXX XXXX is waiting for a response from the business in regards to this complaint. 
There is no action for you to take at this time. We will contact you when we next require your input. 
Have MORE INFORMATION you wish to send XXXX  about this Complaint? 
( This will allow you to send a message directly to XXXX  with questions, updates, or concerns about the complaint. ) Click here. 








From : XXXX XXXX To : XXXX XXXX XXXX Subject : More Information This message originally read on XX/XX/XXXX Advocacy at XXXX XXXX has stated that since I ( XXXX XXXX XXXX XXXX XXXX ) has tried to help him by helping in calls and providing help in scanning and sending them documents as requested that that is Fraud. 
In other words they allow NO one else to help and will not accept any documents. 


Yesterday XXXX they told him his only choice is to get a XXXX document from SS and close the account and SS will tell him that there is no such form. And then SS will have to find some way to close the account. 
Basically XXXX XXXX is holding his money for over 2 months and plan to keep it until forced to return it. 


The matter is not resolved but Comerica continues to use his money. 
The Consumer Financial Protection Bureau has indicted that this company has a long record of this behavior. 
The consumer provided the following when submitting the Complaint to XXXX  XXXX XXXX XXXX XXXX XXXX The PDF were sent repeatedly. It is clear that XXXX  intends to keep the funds ( over {$1300.00} ) and never return it. 
Their people have been extremely rude and just keep screaming fraud because my grandfather helped me. 
I believe they are committing fraud both knowingly and willfully.

Company response to consumer: Closed with non-monetary relief