Consumer complaint received 2020-02-26 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — 
Company: M&T BANK CORPORATION
State: FL

Complaint narrative:
In XX/XX/XXXX under the advisement of one of my doctors, I decided to resign from a company that I had been working for for 10 years. Despite the fact that my wife and I had never missed a mortgage payment in our lives, we proactively reached out to our current mortgage company, because we understood that the likelihood of missing a payment would drastically increase during my career change which would likely include a relocation to another state. Our mortgage company at this time was XXXX XXXX. Initially, they proved to be very understanding and resourceful. A couple of months later we miss a payment. We maintained weekly contact with XXXX 's office and they reassured us that as long as we maintained the verbally arranged repayment plan, our credit would not be affected, because the my wife and I knew that we would be attempting to purchase another house once we settled in XXXX. By XX/XX/XXXX, I had signed a contract of employment with XXXX for a startup project in XXXX XXXX XXXX, XXXX. Originally the contract was for a full relocation package ; but due to budget problems with the project, XXXX drastically reduced the relocation support which originally included a household goods move, transport of two vehicles and support to sale our current house and support to purchase a new house in XXXX. The package was reduced to a one time payment of {$10000.00} only. My wife and I took it in strive are started the process of moving across country on extremely low budget. Unfortunately for us, the company that we ending hiring to move our house hold goods, was a company that the FBI had been investigating for several years for racketeering. Article is here : https : XXXX My wife and I never received our house hold goods while we were in XXXX. At this time my wife and I started making arrangements to have our house in XXXX  XXXX placed on the Market. 

Things started off bad at XXXX and continuously got worse. Also while my wife and was in the middle of wrapping our verbally agreed to repayment plan to caught our mortgage up XXXX decided to sell our mortgage acct to M & T Bank. By XX/XX/XXXX, my wife and I decided that it was probably was in our best interest for me to seek new employment, preferable in XXXX  XXXX, XXXX  in order to stop our mortgage from going under. By XX/XX/XXXX, my wife and I relocated to back to XXXX  XXXX, XXXX. Luckily for us this was also the time that the FBI started raiding and making arrests on their investigation XXXX XXXX XXXX. And within two days of being back in XXXX XXXX, XXXX, the federal government was able to give the location of household goods. 

As stated above, when XXXX sold our mortgage account to M & T Bank my wife and I wasn't quite finish with completing our catch payments that we had arranged with XXXX. By the time M & T Bank had control of the account, the first thing they did was threaten us with foreclosure. By the beginning of XX/XX/XXXX, my wife and I had recovered our mortgage to a point where the threats of foreclosures ceased from M & T Bank. During this short time back in XXXX  XXXX, XXXX  ; a promising career opportunity landed in my lap. The position was in XXXX, XXXX. By the end of XX/XX/XXXX, my wife and I was living in XXXX  again. Contract wise, this relocation went a lot smoother. Not only did they pay for a reparable company to complete our house goods move, they also are currently providing our temporarily housing while my wife and I find one to purchase. 

Within the 1st week of XX/XX/XXXX, I received an email alert from the water company in XXXX  XXXX, XXXX  ; basically stating that they have noticed a huge increase of the water usage at my address. That evening, I had a friend check on the house for me. That's when we ultimately learned one of our water supply lines had burst on the third level of the house. The realtor was scheduled to place the house on the market the following week. Instead we ended up having take out {$200000.00} insurance claim, that ultimately took 8 months for the contractors to complete. 

By XX/XX/XXXX my wife and I was less than one payment behind on our mortgage. By XX/XX/XXXX we were less than 1/4th of a payment behind on our mortgage. In XX/XX/XXXX, M & T Bank finally reported our current. It was never late again and we ultimately sold the house in XX/XX/XXXX. Mortgage with with M & T Bank was paid in full. 

In XX/XX/XXXX, my wife and I applied for our 1st mortgage here in XXXX. Every since we successfully sold our house in XXXX  XXXX, XXXX  ; we had been repairing our credit, paying off more than {$40000.00} of our credit bills. By the middle of XX/XX/XXXX we were given clearance to close by our new mortgage company for XXXX XXXX, but we have to convince M & T Bank to do a " goodwill '' hardship update to the comments on my credit reports. Basically, deleting the XXXX late payment showing on my credit report. Therefore I my wife can close on our new house now ; instead of waiting until XX/XX/XXXX. M & T Bank is refusing to corporate. Basically telling my wife and I that they don't want assist us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation