Consumer complaint received 2025-01-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account information incorrect
Company: PENNYMAC LOAN SERVICES, LLC.
State: NV

Complaint narrative:
I am failing an inaccurate credit reporting claim from PennyMac. PennyMac Reported false information that affected my credit and prevented me to refinance for a new loan. PennyMac reversed two Morgage payments I did in XXXXXXXX XXXX XXXX XXXX XXXX and reported to the Credit bureaus that I missed the payment for the month of XXXX. This was the second time that PennyMac have managed to manipulate the monthly auto payments done through their website. The first time was six months after I purchased my town house over XXXX XXXX XXXX in XXXX Nevada on XX/XX/XXXX. PennyMac reversed the payments of XXXXXXXX XXXX XXXXXXXX XXXX XXXX  while I was outside of United States, on these months I was a victim of Identity Theft and cyber breaches on my emails, cell phone, browser, networks, Wi-Fi , and passwords on my online accounts. On XX/XX/XXXX, I received an email from PennyMac for a new loan application, the email was addressed to a different name, XXXX, I have a son named XXXX, but he did not apply for any loan. The same date another email that my account had been locked out due to numerous logins attempts. XX/XX/XXXX, an email to keep track of the new loan application, in which I did not apply for a new loan. XX/XX/XXXX, an email with a different new loan number. I can provide the emails screenshots upon request. 

XXXX Report screenshot shows a hard inquiry by XXXXXXXX XXXX XXXX on behave PennyMac on XX/XX/XXXXXXXX XXXX I did not initiate a new loan, nor I gave my consent to run my credit. PennyMac Reported to the Credit Bureaus negative and false information. 

I contacted PennyMac disputing the inaccurate information and to have It removed and corrected. I told them I was a victim of identity theft, but the negative information was never removed and stayed there for two years. 

As I stated before, PennyMac Manipulated my online account, and claimed that I had not made the payments for XXXX and XXXXXXXX XXXX XXXXXXXX, I have no doubts I made the payments for those two months. XXXX I received a call from PennyMac that they had sent me to collections, and they reported it to the credit bureaus that I had missed XXXX payment. I do remember a PennyMac email confirmation that they had received the payment, but the following month the email was no longer there. On the month of XXXX, PennyMac increased the monthly payment, oddly enough while I was searching for PennyMac emails I found on XX/XX/XXXX XXXX XXXX an email that it said they had received my request to change the password, I did not make the request and I did not change the password. I can provide the email screenshot upon request. 

On XX/XX/XXXX, PennyMac Loan Services LLC filed a notice of data breach after discovering that unauthorized actors were able to access information, the incident resulted in an unauthorized party being able to access consumers sensitive information, which included names, addresses, Social Security numbers and financial account information. I was never informed of any PennyMac data breach on their end. 

In XXXXXXXX XXXX XXXXXXXX PennyMac reported negative, incorrect information to the credit agencies, in both incidents I received Foreclosure letters dated within a month after they claimed I had missed payments. These false claims impacted my credit and prevented me from refinancing and the deletion of the PMI when I was financially able to do it. 

Files uploaded : XXXX Police Identity Theft Report, FTC ID Theft Report. Screenshot from XXXX credit lock file XXXXXXXX

Company response to consumer: Closed with explanation