Consumer complaint received 2026-04-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Add-on products and services
Company: CLGF Holdco 1, LLC
State: TX

Complaint narrative:
I am submitting this complaint against Concora Credit regarding deceptive practices, material misrepresentation, and unauthorized cancellation of a credit protection product tied to my accounts. The accounts at issue are : Indigo Credit Card ( Account ending in XXXX ) Milestone Credit Card ( Account ending in XXXX ) On XX/XX/year>, I contacted Concora Credit to request utilization of the credit protection benefits associated with both accounts. During this call, both a customer service representative and a supervisor provided false and misleading information regarding the nature and availability of my credit protection coverage. Specifically, I was told that the waiver of a late fee constituted the use of my credit protection benefits. This statement is materially false and misrepresents the fundamental purpose and contractual terms of a credit protection product, which typically includes broader benefits such as payment deferral, balance cancellation, or suspension of obligations under qualifying circumstances. As a result of this misinformation : I was denied proper access to the benefits for which I was paying I was misled about my rights and coverage under the program I was prevented from making informed financial decisions Furthermore, on or about XX/XX/year>, Concora Credit unilaterally canceled my credit protection coverage on both accounts without any prior notice, disclosure, or written correspondence. I did not request this cancellation, nor was I provided : Advance notice Reason for cancellation Confirmation of termination Any refund or prorated adjustment ( if applicable ) This conduct raises serious concerns under federal consumer protection laws, including but not limited to : The Truth in Lending Act ( TILA ) requiring clear and accurate disclosure of credit terms and ancillary products The Dodd-Frank Wall Street Reform and Consumer Protection Act, which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) The Federal Trade Commission Act, prohibiting deceptive representations in consumer financial products Concora Credits actions constitute : Material misrepresentation of a financial product Failure to honor contractual obligations Unauthorized termination of a paid service Lack of transparency and required consumer disclosures Requested Resolution : I am requesting that Concora Credit : 1. Provide a full written explanation of : The actual terms and benefits of the credit protection program Why I was misinformed on XX/XX/year> The reason for cancellation on XX/XX/year> XXXX. Reinstate my credit protection coverage retroactively, or provide documented justification for why reinstatement is not possible XXXX. Issue a full refund of all fees paid for credit protection on both accounts 4. Conduct a formal review of all call recordings from XX/XX/year> and provide findings 5. Provide compensation for damages resulting from denial of benefits and misinformation 6. Ensure correction of any account impact resulting from this issue If this matter is not resolved, I am prepared to pursue further remedies, including escalation through regulatory enforcement channels. This complaint is submitted in good faith and supported by documented account history and call records. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation