Consumer complaint received 2025-08-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: ALLY FINANCIAL INC.
State: NY

Complaint narrative:
Subject : Update to Complaint Allys Sale of Credit Card Business to XXXX XXXX as Attempt to Evade Accountability I am submitting this update regarding my ongoing dispute with Ally Bank concerning my Ally Platinum XXXX account ( ending in XXXX XXXX XXXX XXXX XXXXXXXX ). I recently received notice that Ally is selling and transferring its entire credit card portfolio to XXXX XXXX  ( a subsidiary of XXXX ) effective XX/XX/year>. This includes my account, which is still under active dispute. 

This transfer is not a neutral business decision ; it is a calculated maneuver by Ally to avoid accountability for unresolved billing disputes and deceptive reporting practices. My concerns are as follows : Unresolved Dispute Being Laundered Away Ally denied my disputes directly and through regulators, despite substantial evidence that the services in question were not properly rendered.... a question of quality. 

Instead of correcting or even meaningfully reviewing the dispute, Ally is now selling the account, with the dispute unresolved, to XXXXXXXX XXXX 

This is an attempt to sidestep their obligations under federal consumer protection laws, including fair billing and proper dispute investigation. 

Pattern of Evasion Allys decision comes amid public knowledge that its credit card business was unprofitable due to rising charge-offs and poor management. 

Rather than take responsibility, Ally chose to dump the entire operation, including {$2.00} billion in receivables, onto XXXX. 

This leaves consumers like me caught between two institutions : one exiting the market to protect its balance sheet, and another that thrives on subprime, high-fee products. 

Consumer Harm of Transfer Allys behavior effectively launders disputed accounts into the hands of a bank ( XXXX ) with no knowledge of the history, no incentive to correct past misconduct, and a business model built on treating consumers as high risk. 

This sets the stage for double harm : Ally washes its hands of the mess it created, and XXXX inherits accounts it will treat as delinquent or risky without acknowledging ongoing disputes. 

Consumers are left voiceless in the transaction, with no resolution and diminished rights. 

Timing and Contradiction Ally has consistently denied my dispute, but now rather than resolve it they are exiting the business entirely.... washing their hadns of the problem they allowed to fester and would not properly tend to. 

The transfer notice was presented as routine, but for any consumer with an active dispute, it is nothing less than an escape hatch Ally is using to avoid accountability. 

The least Ally can do is clean up their own mess before pawning us off to a different bank because the credit card business is no long profitable for them. This new bank knows nothing about our accounts and has no past history w us and will continue to penalize me and report hurtful data based on Allys illl handling of my account and now they walk off XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation