Consumer complaint received 2025-09-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: MD

Complaint narrative:
In XX/XX/XXXX I stupidly purchased XXXX  from an XXXX ad for XXXX XXXX XXXX  The website says XXXXXXXX XXXX XXXX XXXX XXXX what arrived were XXXX XXXX XXXX. I contacted the company for a return ; they offered an escalating discount ( XXXX XXXX  then XXXX XXXX ) for me to keep the towels. I indicated I didn't want them, but wanted to return. I was told to return them at my own expense to the warehouse in XXXX. ( So much for thei " easy returns '' as promoted on the website. ) A quick XXXX search indicated returning items to XXXX was a terrible idea. I reached out to my credit card company Apple/Goldman for assistance. I was hoping for help negotiating the return, but was instead advised to open a dispute which I did. After the first round of the dispute, I was told the merchant had provided the merchandise in accordance to their policies ( which is not accurate ). I disputed again this time showing the website for the company associated with the towel distribution which had XXXX XXXX star reviews stating just what I had experienced that they had purchased what they were told was brand name, high end merchandise and were sent knock offs/inferior products. Apple/Goldman replied to my dispute that there was " no evidence '' to support the claim. This is not factual either ; I sent in a lot of evidence. I received a horrified apology from a customer service rep who suggested I submit again. In the next dispute I made a video showing how the GSM of the towels I received was XXXX not XXXX as promoted. Again, they replied " no evidence '' to support the claim. Again, not true, I just submitted the evidence. You can disagree with me, but you can't say there was " no evidence. '' I called Apple/Goldman today , XX/XX/XXXX, and was escalated through supervisors. I was told my only option was to submit the claim again. They weren't even listening at this point ; they had sided with the scammers and no amount of evidence ( now or ever ) was going to get their attention. Apple/Goldman will argue they did their due diligence, but they didn't. They reached out to the scam company who lied to them about the transaction and Apple considered the case closed. They did not contact me, they did not ask questions, they did not look into any of the evidence I forwarded, they did not even attempt to help me arrange a reasonable return as I had asked. I believe Apple/Goldman did not learn their lesson from the lawsuit that was brought against them and they are still not looking out for their customers. I also firmly believe XXXX is a scam company. When I purchased from them they were " going out of business '' now they are having an " end of season '' sale. This is a company that sells inferior products and then makes it impossible to make returns. Clearly they know how to manipulate the credit card companies to play along. I have reported XXXX to XXXX and XXXX and tried to report them to their internet platform XXXX, but there is no mechanism for this. No one seems to care they are running a scam as long as everyone involved is making money from unsuspecting consumers.

Company response to consumer: Closed with monetary relief