Consumer complaint received 2025-11-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: MO

Complaint narrative:
I purchased a flight ( thru my daughters company ) XXXX XXXX, for XX/XX/XXXX, XXXX in which i was a passenger on a XXXX XXXX XXXXXXXX Prior to the flight I reviewed the XXXX XXXX baggage policy. Although not part of my complaint, but should be noted as it relates to the overall picture of XXXX blatant Price Gouging, they have a very uncommon ( Rare as Stated by XXXX ), 40lb checked baggage limit. Almost all other United States based airlines except XXXX and XXXX have a more reasonable 50lb limit before adding fees. Regardless I checked a 39lb bag. I also looked up the dimensions of the personal item and was glad to see that my under seat bag was less than the maximum allowed. Before the boarding started and bout XXXX or so from the XXXX XXXX they had a little test like kiosk to make sure personal item bags would fit. Im told this is called a bag sizer. I put my bag into this and it was snug but it did fit. When I later got to the gate they had a very similar type of kiosk Bag Sizer at the gate just before the XXXX XXXX. A female XXXX XXXX gate agent told me to put my bag into the Sizer and when I put it in this time, and in this different one, it was even tighter but I didnt force it. This is when she rudely told me to remove the bag and go to the counter and pay the extra charge. I told her it fit in the other one and I didnt want to force my XXXX, that already had a cracked screen, and that maybe something shifted in my bag. I stated that I would go to the back of the line to remove my XXXX or move it around as not to smash it. She said No! Didnt you hear me say couldnt do that earlier? Keep in mind that if she in fact ever did say this, I was in a line that wrapped all the way out into the terminal corridor and down all the way to and IN FRONT OF the XXXX! When I said no I didnt hear her say that she turned to the remaining line of about 35 or 40 people and said, Didnt Yall hear me say ya cant take anything out of ya bag. Not one of them said a word. The way I was publically chastised and humiliated they were all probably scared to say anything. For fear of missing my flight I had to go to the counter and pay a ransom of {$99.00} to board the plane. 

I spoke to other people on the plane that complained about being incorrectly charged totally different prices for their carry on. I encouraged them to complain to the Attorney General as well and hopefully they did. 

I was worried about the same thing happening in XXXX for the return flight but they did not have any Bag Sizer anywhere to be seen. Also they did not even bat an eye about my bag or anyone elses that I saw. Probably because XXXX wont give into the extortion practices of XXXX XXXX. Its a shame when an under developed country that needs the money is the voice of reason and consumer protection. 
I have sent a follow-up letter to Discover outlining how their handling of this dispute is wholly inadequate and fails to address the substance of my complaint. Neither Discover nor XXXX has ever directly addressed the actual incident ; instead, they have cited irrelevant policy language that does not apply to the situation. I have gave a response to Discover and a letter that I sent them as well, which explains these issues in more detail. 
To further clarify, Discovers XX/XX/XXXX letter misrepresents my original dispute. They claim that, in my dispute over the phone, I stated that I did not receive full service for the transaction, and the service should have already been paid for. That statement is completely false. I request that Discover provide the recording of that conversation to me for verification. 
My original and consistent statement has been that I was forced under duress to pay {$100.00} for luggage after XXXX XXXX refused to allow me to reach into my bag for a brief ten-second adjustment to remove a cup that had shifted. This refusal would have required me to smash my XXXX against a metal baggage sizer, risking damage to my personal property. The issue has nothing to do with the merchants published baggage policywhich they have repeatedly citedbut rather with the conduct of their employee and the unfair manner in which the charge was imposed. 
Accordingly, this matter remains unresolved, and I respectfully request your office to continue its review.

Company response to consumer: Closed with explanation