Consumer complaint received 2025-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
I am submitting this complaint regarding negligent, incomplete, and damaging auto repairs performed by XXXX XXXX located at XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX, NC XXXX between XX/XX/XXXX and XX/XX/XXXX. I paid over {$4500.00} to this repair shop, and the original coolant issue with my vehicle was never properly resolved. In addition, the shop caused further mechanical damage and failed to honor an agreement to correct it. This entire situation has cost me time, my job, money, and undue stress! 

Timeline of events : XX/XX/XXXX, XXXX first visit I brought in my XXXX XXXX XXXX because an " Add Coolant '' light came on. At that time, I had not noticed any leaking, overheating, or performance issues. XXXX XXXX performed an inspection, coolant top-off, and oil change. From the inspection I was advised I had a " small leak '' and that a heater hose needed to be replaced. The recommended repair was quoted at {$1500.00}. Since the top-off of coolant was done that temporarily resolved the coolant issue until the end of XXXX which is when the add coolant light came back on. 

I scheduled an appt originally for XX/XX/XXXX but rescheduled XX/XX/XXXX. 

XX/XX/XXXX XXXX Appt Mishandled I scheduled an appointment to have the heater hose replaced based on their recommendation. When I arrived, I was told that the parts hadn't even been ordered yet, which delayed the repair until XX/XX/XXXX. Despite the shops error, I was charged a {$290.00} deposit to order the parts- adding insult to injury since they were not prepared for the appointment. This delay extended the time I was without a properly functioning vehicle. 

XX/XX/XXXX XXXX Third Visit I returned for the heater hose and coolant flush work. I paid a total of {$1200.00} which was the difference from the {$290.00} deposit from the previous month. After this repair, I noticed some fluid on the ground occasionally but assumed it was condensation from the A/C as I'm under the impression that the coolant issue is resolved. 

Issue resurfaced and has gotten worse! 

About a week later the coolant warning light came back on! I called the shop to inform them of the issue and had faith they would resolve it. I was told to bring it back to them and I scheduled an appt to do so. however by the time my appointment came the car started leaking profusely! and ended up overheating on the freeway on XX/XX/XXXX which had me stranded! After going back and forth with the shop about this issue they agreed to have it towed to their shop and evaluate the issue. This is when I noticed a note from the previous diagnostic report indicating " monitor coolant hoses that are aged and brittle '' This was NEVER mentioned to be personally nor is it on my original report when they first looked at the issue from XXXX. I was told that this was another issue which was unrelated to what they did originally and the job would cost over {$3000.00}! Even after questioning that I agreed to allow them to continue work as I was running out of options and needed my car fixed! 

On XX/XX/XXXX I gave them the Ok to do the work for the Oil filter housing, thermostat assembly and hoses. Invoice XXXX. I was told this was gon na be a two day job which extended a whole week! and they had nothing but excuses as to why it was taking them so long to repair my vehicle as well as admitting that an issue occurred with my alternator while they were doing a quality check! but assured me they would take care of it since it happened on their watch ( least they could do ) and treated me extremely unprofessional during this time as well! 

XX/XX/XXXX XXXX NO RESOLUTION I picked up my car on XX/XX/XXXX and the very next day I noticed major leaking from my car along with the coolant light coming on and it overheated again that same day! 
I contacted the shop again and told them about the issue and I was completely baffled at the response indicating they repaired the entire coolant system and are not sure what else could be the problem. That the only thing they could do is another pressure test and they cant even look at the car until the following week! COMPLETELY UNACCEPTABLE! however respectfully I said Ok and ended the call. This is yet another round of failed repairs from this shop for the same issue I initially brought the car in for back in XXXX. At this point. I declined further service, having lost complete faith, respect, and their ability to properly diagnose and repair the issue. 

I had my car towed to XXXX which is where I shouldve taken it to begin with but was told by XXXX XXXX their prices are better and they would save me money! On XX/XX/XXXX. XX/XX/XXXX XXXX correctly diagnosed the issue and resolved it which cost me an additional {$1900.00}. I also had more work done which was still covered under a Warranty I had. The technician did point out repairs by XXXX XXXX were performed improperly and pointed out an issue with the Oil housing filter which was just repaired by them! 

I attempted to dispute the charges with my bank but the dispute was denied on the basis that the work was completed WHICH IS COMPLETELY WRONG! A superficial definition that fails to consider all the core facts here and the main one being The issue I paid them to fix was NEVER fixed and my vehicle returned in worse condition! 


Note : For any additional context I do have many recorded calls from them and would love to have the ability to share these with someone if this isn't clear enough.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation