Consumer complaint received 2026-01-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
Product : Bank account or service Issue : Wire transfer fraud / failure to safeguard funds Bank : Truist Bank Amount : {$39000.00} Account Holder : XXXX XXXX XXXX XXXX XXXXXXXX Complaint Description I am submitting this complaint regarding Truist Banks handling of a fraudulent wire transfer in the amount of {$39000.00}, sent on XX/XX/year>, from my business account, XXXX XXXX XXXX XXXX XXXXXXXX, and received into an account maintained at Truist Bank Receiving ( Beneficiary ) Account Details : Beneficiary Name : XXXX XXXX XXXX Account Number : XXXX Routing Number : XXXX Receiving Bank : Truist Bank The wire was fraudulently induced as part of an impersonation scam involving a cloned dealership website and false representations of a legitimate auto dealer. Shortly after the funds were received into the above Truist account, they were rapidly withdrawn, which is consistent with money-mule activity and should have triggered heightened review under standard XXXX and fraud monitoring controls I promptly reported this incident to : Local law enforcement ( Police Report # XXXX ) The FBI Internet Crime Complaint Center ( IC3 ) My financial institution I also submitted a formal written demand to Truist Bank requesting immediate investigation , preservation of records, interbank cooperation, and reimbursement, citing concerns regarding XXXX verification, XXXX monitoring, and account-opening diligence related to the receiving beneficiary account Further investigation confirmed that the fraud involved impersonation of a legitimate dealership ( XXXX XXXX XXXX XXXX ). The real dealership verified that their website had been compromised and that there was an active scam associated with this listingfacts that were only discoverable after the wire had been completed Given the size of the transaction, the business nature of the beneficiary account, and the rapid withdrawal of funds, there are serious concerns that Truist Bank may have failed to : Adequately verify the identity and legitimacy of XXXX XXXX XXXX at account opening Detect and act upon suspicious transaction behavior immediately following receipt of the wire Cooperate promptly and fully in recovery efforts once fraud indicators were identified Despite timely reporting and formal notice, I have not received a meaningful resolution or reimbursement. 
Resolution Sought I respectfully request that Truist Bank : 1. Conduct a full fraud investigation into the receiving account held under XXXX XXXX XXXX, including XXXX documentation, XXXX alerts, and transaction activity 2. Preserve and disclose relevant records associated with this account 3. Cooperate fully with interbank recovery efforts 4. Reimburse the fraudulently obtained funds, in whole or in part, where possible 5. Provide a written explanation detailing how this account met Truist Banks fraud-prevention and monitoring standards I am requesting regulatory assistance to ensure Truist Bank fulfills its obligations and provides a fair and timely resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation