Consumer complaint received 2025-01-28 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: HUNTINGTON NATIONAL BANK, THE

Complaint narrative:
I am filing a complaint against Huntington National Bank regarding the delayed release of funds belonging to my late brother, XXXX XXXX XXXX XXXX. Despite following all required procedures and submitting the necessary documents, the bank has refused to release the money. 

Details of the Case : My brother, XXXX XXXX XXXX XXXXXXXX XXXX XXXX citizen, passed away on XX/XX/year>. He had a personal account ( No. XXXX ) with Huntington National Bank, XXXX XXXX, with a balance of {$24000.00}. The bank requested legal documents to process the claim, which we provided in full. The case number given by the bank is XXXX. Documents Provided : On XX/XX/year>, I visited the XXXX XXXX in XXXX and submitted the following documents : Death Certificate of XXXX XXXX XXXX XXXX Limitation of Inheritance listing the four legal heirs : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Division Certificate These documents were authenticated by the XXXX XXXX XXXX XXXX in XXXX and certified with the U.S. Consular Seal. This confirms their validity for legal use in the United States. 

XXXX XXXX : The bank is asking for a notarized affidavit, but in XXXX, notarized affidavits do not exist. Instead, we have provided officially certified documents, which are legally accepted. The bank has lost the documents twice after we sent them via XXXX. To avoid further losses, I emailed scanned copies directly. We provided a legal reference to the Ohio law [ R.C. XXXX ], which allows the release of small estate funds under {$35000.00} without complex legal procedures. Important Information About the Estate : No funeral costs : The XXXX XXXX covered all burial expenses, so there are no outstanding debts. No other assets : XXXX XXXX did not own any stocks, bonds, vehicles, or real estateonly the funds in XXXX XXXX Bank. No outstanding claims : He left the XXXX over 20 years ago, and all clearances with XXXXXXXX XXXX were completed. Challenges for the Family : All four heirs are over XXXX XXXX XXXX, and one is XXXX XXXX XXXX  making it impossible to travel to the U.S. to resolve this matter in person. The bank failed to advise Mr. Fuad to name a beneficiary, which is why this issue has become complicated. Requested Resolution : Immediate release of funds through cashiers checks, divided equally among the four heirs. A six-month validity period for these checks to allow enough time for collection. Direct contact with the general manager at Huntington National Bank to resolve this issue quickly. 

We have done everything required, followed all legal steps, and provided authenticated documents. Yet, the bank is delaying the process by insisting on documents that are not part of XXXX legal system. This has caused unnecessary frustration and hardship. 

I kindly request your urgent assistance in ensuring the bank processes this claim without further delay. 

Best regards, XXXX XXXX XXXX Email : XXXX Phone : ( XXXX ) XXXX XXXX

Company response to consumer: Closed with explanation