Consumer complaint received 2017-12-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ditech Financial LLC
State: MT

Complaint narrative:
I lost my source of income during the fall of XXXX and fell behind on my mortgage payments that Ditech serviced. 

In XXXX XXXX, I called Ditech and was told I would not be approved for a modification since any modified PI payment would be greater than the pre mod payment. I was referred to their attorneys. Their attorneys referred me back to Ditech. 

Despite over ten requests to change my mailing address, Ditech continued to mail correspondence to an incorrect mailing address. Not once did I contact Ditech and find my " assigned '' rep. 

Between XXXX and XXXX XXXX I contacted DiTech numerous times requesting additional opportunities for modification or alternative ways to avoid foreclosure such as a repayment plan. None were provided other than a short sale and deed in lieu. 

I educated myself on Fannie Mae 's modification programs. I knew that the XXXX XXXX program had replaced all others and that XXXX XXXX, XXXX was the deadline for its implementation. I also knew that the XXXX program was sensitive to those consumers beyond 90 days default with a foreclosure sale date set. This sensitivity expressly stated that requests for modifications did not need documents or borrower financials if default was greater than 90 days. Ditech continued to insist that any modification request would need an accompanying completed package. 

Randomly one afternoon in XXXX I was verbally told my flex modification was denied. I had crunched the numbers using the Fannie Mae 's XXXX XXXX waterfall guidelines ( straight from XXXX XXXX XXXX website and on their letterhead ). Under every scenario, my modification would be approved. Ditech said " nope ''. I sent letters of error and for information to Ditech which were answered well after their mandated deadline and also sent to that incorrect address mentioned earlier. 

The letter provided a breakdown of the figures and calculations they used to deny the modification. The letter provided evidence that Ditech had not followed XXXX XXXX XXXX servicer XXXX guidelines as seen in step 2 which requires an interest rate being set at the lower of my fixed rate or XXXX XXXX XXXX. Also step 4 and 5 of the guidelines were not even discussed as Ditech simply stated I did not qualify. 

I have all the necessary inputs for the flex mod. I have worked in the real estate field all my life. I have reviewed and calculated dozens of potential scenarios. Ditech has lied to me, misrepresented their actions, scheduled a foreclosure date, refused to offer any other alternative to losing my home. Most importantly TODAY I was told once again that I would not be approved and I could send in a complete package for review but that the date of sale was firm. This one conversation summarizes my experience with Ditech. 

1 ) No package is necessary since I am more than 90 days in default under the XXXX program. 

2 ) Ditech was affirming a denial that did not include 3 of the 5 steps in XXXX XXXX XXXX servicer guidelines. 

3 ) The call ended with an overt Indication that I would be dual tracked even if I followed their fraudulent instructions.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation