Consumer complaint received 2026-02-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
Complainant : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ( XXXX XXXX XXXX Email : XXXX | Phone : XXXX Companies involved : Bank of America , N.A . ( ODFI my business bank ) XXXX XXXXXXXX XXXX XXXXXXXX. ( RDFI customers bank ) XXXX XXXX XXXX  ( Payment processor ) Subject : Improper ACH reversal of {$18000.00} ; refusal by banks to consider full evidence or initiate required NACHA escalation ; processor misrepresentation of cleared status.

Background & Timeline ( abbrev. ) : An ACH payment for {$18000.00} was deposited into my business account and remained there for nearly a month. I shipped XXXX XXXX and have proof of authorization, proof of delivery ( POD ), carrier logs, images, IP/payment logs, and communications with the buyer. 
On XX/XX/year>, Bank of America processed an Unauthorized ACH Return ( Corporate form ). I signed the banks form and repeatedly provided full supporting evidence in-branch and via resubmissions Chase appears XXXX have relied solely on the initial ACH Unauthorized form and did not review ( or Bank of America did not ensure XXXX received/acknowledged XXXX the complete evidence packet ( authorization, POD, logs, communications ). I handdelivered and resent this packet multiple times ; BofA also resent it. 
XXXX displayed the transaction as cleared, which triggered shipment. After reversal, they provided no effective merchant protection or dispute handoff to the banks. ( Processors commonly route ACH but merchant appeal paths are limited ; ACH reversals are often final at bank level and merchants must rely on the banks processes or civil remedies. ) Issues : Chases negligence / process failure : XXXX did not review or acknowledge the full record before accepting/maintaining the unauthorized return. This omitted material evidence showing a properly authorized and fulfilled sale. 
Bank of Americas process failure : BofA failed to ensure the complete file ( authorization, POD, logs, communications ) was formally acknowledged and adjudicated by XXXX, and has refused to initiate XXXX rule enforcement/arbitrationan action only banks can initiatethereby denying me due process under NACHAs network rules. ( Merchants can not file ACH arbitration ; disputes are final at bank level absent bankinitiated escalation. ) [ XXXX ], [ XXXXXXXX  ] XXXX misrepresentation/deficiency : XXXX cleared status and lack of merchant protection led to shipment and subsequent loss ; they did not provide a transparent dispute handoff or advocacy. 

Harm : Loss of {$18000.00} inventory revenue after goods delivered Freight and handling costs Time and administrative burden attempting to correct interbank failures Requested CFPB Actions : Require Bank of America to initiate XXXX rule enforcement/arbitration against XXXX and to document that the complete evidence file is on record with a named case owner and escalation path. ( Only banks can initiate these XXXX processes ; merchant appeals are otherwise unavailable. ) [ acciyo.com ] Require XXXX to reopen/review the case and adjudicate the complete evidence file, not just the initial form. 
Require both banks to provide their internal dispute logs and decision rationale to CFPB, including timestamps of when the full packet was received/accepted or refused. ( Banks must follow XXXX guidelines for investigation and interbank collaboration. ) [ XXXX ] Require XXXX XXXX XXXX : What cleared means operationally for ACH in their product, Why no merchant protection applied after reversal, What their escalation handoff to banks/processors is, and why it failed here. 
Provide a written status update within 3 business days and a final determination within 10 business days. 

Attachments ( available on request to CFPB ) : Bank of America Unauthorized ACH Return form ( dated XX/XX/year> ) Proof of authorization ( invoice/contract, digital logs, IP ) Proof of delivery ( POD, carrier records, delivery images/video ) Communications timeline ( emails, texts, call notes ) Processor ( QuickBooks ) cleared confirmations Quickbooks said I should screen my customers & as an owner with over 600 transactions a month we do & told them we flagged this customer as fraud & they chose to proceed & confirm funds & transaction & I have proof of this as I didnt expect the other bank to all of a sudden even with me being a direct dealer for the largest manufacturer & distributor globally, XXXX, with signed POD & all attached emails & I spoke to customer verbally to just take the funds out 30 days after they were in my account with the reason that I was not a company recognized by customer which is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation