Consumer complaint received 2025-10-31 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) Complaint Reference # : XXXX I financed my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, and the loan was assigned to Regional Acceptance Corporation ( RAC ). I have made consistent monthly payments of about {$750.00} for XXXX years totaling over {$43000.00} yet my balance has barely decreased from the original {$32000.00} amount. 

In XXXX, I began disputing this account because the loan terms appeared predatory and my payments were not being applied fairly. I requested certified copies of my original Retail Installment Sales Contract, the full chain of assignment showing lawful transfer from XXXX XXXX to RAC, and any documentation verifying RACs right to collect. 

RAC responded on XX/XX/XXXX, admitting that they do not have certified or original documents only copies received from the dealership. The copy they sent me shows darker ink, a different layout, and a blurred page where RACs signature and assignment appear. My own original documents have clear differences, including a signature placed in a different location, proving RACs version is not an authentic reproduction. 

These inconsistencies suggest RAC is attempting to collect using falsified or altered documents. By law, a debt buyer or assignee must maintain certified, legible, and complete records evidencing the debt before collecting or reporting it. RAC has continued collecting payments and reporting this account to credit bureaus despite lacking legal proof of ownership.

Their actions violate California Civil Code 1788.52 ( a ) ( 3 ), 1788.58 ( a ) ( 6 ), 1788.60 ( a ), California Penal Code 470 ( forgery ), the California Financing Law, and the Fair Debt Collection Practices Act ( 15 U.S.C. 1692f ( 1 ) ).

I am requesting that the CFPB reopen or investigate RACs unlawful collection practices, the authenticity of the documents they submitted, and potential forgery. I am also asking for a full refund of all payments collected under this uncertified and altered contract, release of the lien, and removal of all RAC-related tradelines from my credit reports.

Below are the documents showing what RAC sent me versus my original paperwork. The versions RAC provided are not authentic they appear falsified. My originals show different signatures, handwriting, and placement, while RACs versions show clean, corrected signatures and altered layouts. I do not believe RAC expected me to have my original full contract, which they never sent certified or complete. These side-by-side comparisons clearly show that the documents RAC submitted to the CFPB are altered and not true or certified copies.

Regional Acceptance Corporation ( RAC ) has submitted altered and uncertified copies of my retail installment contract and related addenda and continues to collect on a debt they can not lawfully prove. By doing so RAC is violating California Civil Code 1788.52 ( a ) ( 3 ), 1788.58 ( a ) ( 6 ), and 1788.60 ( a ) ( requiring possession and production of legible, certified contract and assignment records before collection ) ; California XXXX XXXX XXXX ( forgery and falsification of documents ) ; California XXXX XXXX XXXX XXXX XXXX ( unfair or deceptive business practices ) ; California Financing Law ( Cal. Fin. Code XXXX ) and XXXX. XXXX. XXXX XXXX et seq. ( automobile finance laws governing lawful terms and disclosures ) ; 15 U.S.C. 1692f ( 1 ) and 1692g ( b ) ( FDCPA unlawful collection and failure to verify ) ; 15 U.S.C. 1641 ( b ) ( TILA assignee documentation ) ; 15 U.S.C. 1681s-2 ( b ) ( FCRA furnishing unverified/inaccurate information ) ; and Regulation Z ( 12 C.F.R. 1026.18 ) requiring underwriting/credit evaluation support for pricing. I request immediate investigation, production of certified originals, refund of all payments collected without proof of ownership, XXXX release, and deletion of all RAC tradelines.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation