Consumer complaint received 2024-09-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
Sunday XX/XX/year> Navy Federal Credit Union XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Virginia XXXX Subject : Memorandum for ; see distribution regarding false advertisement/housing scam/stolen {$XXXX} and request for assistance in refunding/recovering the funds to my account/charge back. 

Distribution : XXXX. Navy Federal Credit Union. 
XXXX. XXXX XXXX XXXX XXXX. 
XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 
XXXX XXXX To Whom It May Concern : This letter is in regard to requesting assistance in recovering the loss of {$XXXX} due to false misleading advertisement and rental scam. Please assist Navy Federal Credit Union, the merchant, and Booking.com to refund the {$XXXX} as the rented place could not be used due to false and misleading advertisement and the owners refusal to answer questions about concerns as well as the lack of help from XXXX customer service. 

On XX/XX/year> {$XXXX} was paid to XXXXXXXX confirmation number XXXX from the Navy Federal Credit Union XXXX XXXX XXXX ending in XXXX  for a XXXX bedroom house for XXXX nights starting on Saturday XX/XX/year> to Saturday XX/XX/year> however upon arrival time approved by the owner, it was discovered that it was not a XXXX bedroom house which would be single but instead a XXXX bedroom condo with shared/attached walls to another house or structure as well as the owner calling it a XXXX bedroom house. The outside picture of the condo is enclosed. 

When this confusing concern was presented to the owner via email along with compromising solutions and needed answers to questions there was no response other than, " I don't understand '' despite understanding a few prior emails explaining estimated time of arrival, clarifications on address such as XXXX XXXX name and number of the building, as well as an exact location map which was eventually provided by the owner via XXXX or on XXXX. 

Since the {$XXXX} funds were paid on the XXXX website and taken by XXXX, both the owner and XXXX, XXXX, was contacted about the false advertisement ; owner advertising a house ( single structure ) but it is really a condo ( attached structure ) as well as falsely calling a XXXX bedroom condo a XXXX bedroom house, and the need for answers from the owner or a refund, however XXXX was unable or unwilling to help saying nor he or his recruited Spanish speaking colleague could talk to the owner without the call being somehow disconnected, that the owner failed to answer his emails, and his inability to provide me with an accurate email address to send proof of the false advertisement ; the place is a condo instead of a house as advertised, as he requested. XXXX provided an email address to send the picture but then said he didn't receive it saying I had the email address wrong. I then asked for the correct email address, XXXX rattled on rapidly, when asked to slowly repeat the email address XXXX held the call in dead space pretending he was not on the other end until he hung up on me at least XXXX minutes later while I was booking a place to sleep for the night for nearly {$XXXX}. 

As a result of the false advertising by the owner on XXXX and the inability or unwillingness of XXXX at XXXX to be helpful I have lost {$XXXX} and {$XXXX} paid for a last minute place to sleep for the night, totaling {$XXXX}. Please help to get the {$XXXX} refunded to my visa account ending in ****. Services were not rendered as a result of the owners false advertisement and misrepresentation of the rental and his refusal to answer questions of concern as well as the lack of help from XXXX customer service. If additional information is needed please provide an email address. Thank you. 

Enclosures : XXXX. Outside picture of the condo showing ( XXXX buildings attached ) which was falsely advertised as a house ( single structure ) on XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation