Consumer complaint received 2026-05-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: Block, Inc.
State: CA

Complaint narrative:
Subject : XXXX XXXX Square/Block XXXX XXXX for XXXX XXXX Income Reporting and Failure to Properly Correct IRS Filing I am filing this complaint against Square, Inc. ( Block , Inc. ) regarding inaccurate income reporting on a XXXX Form XXXX and the companys repeated failure to properly correct the error despite extensive documentation and multiple formal correction requests. In XXXX, Square reported approximately {$76000.00} in gross payment transactions to the IRS under my account ending in # XXXX. This amount was grossly inaccurate and did not reflect my actual income. My actual reported income for XXXX XXXX XXXX in XXXX was less than {$400.00}. Despite repeatedly notifying Square of the reporting error and providing supporting documentation, the company failed to properly correct the issue in accordance with IRS correction procedures. I first became aware of the inaccurate reporting after discovering that Square had submitted an erroneous Form XXXX to the IRS under my account. Since that time, I have made numerous attempts to resolve the matter directly with Square, beginning in XXXX and continuing through XXXX and XXXX. During this process, I submitted extensive supporting documentation including bank statements showing actual Square deposits, federal and XXXX tax returns, supporting transaction records, IRS correspondence, and identity verification documents. The records clearly demonstrate that the amounts reported by Square do not match the actual deposits received into my bank account. Throughout my communications with Square, multiple representatives acknowledged that an error had occurred and advised me that the matter had been escalated to their tax or compliance department. Square representatives further acknowledged that prior correction attempts may have been improperly processed and that additional XXXX review was required. However, despite these acknowledgments, Square failed to resolve the issue correctly. Instead of properly voiding or correcting the original filing, Square issued a corrected Form XXXX that still reflected substantial reportable income rather than correcting the amount to XXXX or otherwise voiding the erroneous filing in accordance with IRS guidelines XXXX This improper correction compounded the issue and continues to expose me to IRS liability for income I never received. As a direct result of Squares inaccurate reporting and failure to properly correct the filing, I have experienced significant financial hardship, including IRS scrutiny, wage garnishment concerns, emotional distress, and substantial time and expense attempting to resolve this matter. Even after receiving all requested documentation, Square continued delaying resolution, requesting duplicate records, and routing the issue through ordinary customer service channels instead of properly handling the matter through its compliance department. I have acted in good faith throughout this entire process and have fully cooperated by providing all requested documentation and authorizations, including IRS Form XXXX authorizing communication with the IRS regarding this matter. Despite my continued efforts, the inaccurate reporting remains unresolved. I respectfully request that the Consumer Financial Protection Bureau investigate Square/Block , Inc. and require the company to properly correct or void the erroneous XXXX Form XXXX filed with the IRS, provide written XXXX of the correction, notify any agencies or entities that received the inaccurate information, and review its correction procedures to prevent similar harm to consumers in the future. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation