Consumer complaint received 2025-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
UNDER THE COLOR OF LAW : FORMAL COMPLAINT & NOTICE OF CLAIM Against : JPMorgan Chase Bank , N.A . 
By : [ XXXX XXXX XXXX ] To : Office of the Comptroller of the Currency ( OCC ) | Consumer Financial Protection Bureau ( CFPB ) | Federal Trade Commission ( FTC ) | XXXX Department of Justice ( DOJ ) | Chase Bank Legal & Compliance Divisions Date : [ Insert Date ] Subject : Complaint for Willful Noncompliance, Consumer Fraud, Breach of Contract, and Civil Violations Under the Color of Law I. Preamble This complaint is filed under the protection and enforcement of the Constitution of the United States, the Federal Trade Commission Act, the Electronic Fund Transfer Act, the Truth in Lending Act, the Federal Arbitration Act, and other codified federal laws which together constitute the color of law governing lawful conduct in commerce and consumer rights.

This document formally asserts that JPMorgan Chase Bank, N.A., herein Chase, has acted in willful noncompliance with federal law, has engaged in a systemic pattern of consumer deception and financial exploitation, and has caused direct, demonstrable harm to me, the undersigned claimant, by operating in breach of contract, breach of fiduciary duty, and in violation of my federally protected rights.

II. Statement of Facts 1. I am a customer of Chase Bank with both personal and business deposit accounts.

2. I utilized Chases card lock feature to prevent any electronic access or withdrawal of funds for security purposes.

3. Despite this protection, Chase knowingly and repeatedly allowed unauthorized electronic fund transfers ( EFTs ) to occur, debiting both my personal and business accounts in direct violation of : Regulation E ( 12 CFR 1005.6 & 1005.11 ) 15 U.S.C. 1693 et seq. ( EFTA ) 4. When I notified Chase of these unauthorized transactions, including ongoing charges by XXXX, XXXX, and another disputed business vendor, Chase advised me that I must wait until the transaction settled to file a dispute.

5. This delay serves only to benefit the bank and the debiting parties, while stripping me of access to my lawfully earned funds and extending my financial harm.

6. In at least one instance, a disputed charge of {$36.00} was redrafted by the same vendor during an active investigation, and Chase permitted the transactionwhile my card remained lockedallowing it to overdraft my account.

7. While I did opt into overdraft services, I have never been able to access that service for my benefit. Not once have I been permitted to overdraft to buy groceries, take care of my children, secure transportation to work, or stabilize my household. However, Chase has repeatedly applied the overdraft feature only to cover its own interestpermitting charges from unauthorized companies while denying me the same courtesy or protection as its paying customer.

8. This exploitation has had life-altering consequences. While I was on short-term XXXX leave from work, Chases actions directly contributed to my facing an unjust eviction, putting me and my family at risk of homelessness during a medically vulnerable period.

9. Additionally, my verified business, which is in good legal standing and fully vetted by Chase, lost a federal service contract with the United States Postal Service due to an illegal and baseless hold placed on customer funds that were paid through Chases payment system. This breach of financial stewardship not only caused reputational damage but permanently harmed my businesss standing with a XXXX government entity.

10. Chase has ignored multiple formal arbitration requests, despite the presence of a binding arbitration clause in its own deposit agreementa direct violation of the Federal Arbitration Act ( 9 U.S.C. 116 ).

III. Legal Violations Under Federal and Contractual Law 1. Electronic Fund Transfer Act & Regulation E ( 12 CFR 1005 ) Chase failed to prevent or remediate unauthorized transactions, failed to issue prompt provisional credit, and processed debits against a locked card, in violation of 12 CFR 1005.6, 1005.11, and 1005.17.

2. Truth in Lending Act & Regulation Z ( 12 CFR 1026 ) Chase failed to clearly disclose overdraft permissions and applied illegal billing procedures.

3. Federal Arbitration Act ( 9 U.S.C. 4 ) Chase refused or failed to initiate arbitration after multiple proper demands, breaching federal dispute resolution law and its own consumer agreement.

4. Federal Trade Commission Act ( 15 U.S.C. 45 ) Chase has engaged in unfair and deceptive practices in the administration of financial services.

5. Fraud under 18 U.S.C. 1343 ( Wire Fraud ) Chase allowed electronic funds to be fraudulently transferred from a secured account, and profited by way of overdraft penalties and fees.

6. Civil Injury under 42 U.S.C. 1983 and 1981 As a private citizen and member of a protected class, I have been denied equal access to fair financial services under color of commercial authority, with XXXX and economic implications stemming from selective policy enforcement and automated denials. 



IV. Remedy and Demand for Action Pursuant to my rights under the above laws and protections, I hereby formally demand : 1. Immediate return of all funds withdrawn while my account was secured by the card lock feature, including redrafted disputed charges.

2. Immediate reversal of all fees, overdraft charges, and penalties imposed as a result of unauthorized or improperly processed transactions.

3. Compensatory relief in the amount of {$75000.00}, supported by statutory entitlements, missed wages, reputational injury, lost business revenue, financial hardship, and emotional distress.

4. Initiation of arbitration proceedings, as mandated under Chases account agreement and 9 U.S.C. 4.

5. Regulatory investigation by the CFPB, OCC, and FTC into Chases systemic misconduct and failure to uphold its consumer security protocols.

V. Notice of Legal Escalation If this matter is not resolved in full within ten ( 10 ) business days, I will proceed to : File a petition to compel arbitration and seek injunctive relief in federal court ; Refer this complaint to the Department of Justice for civil fraud and wire fraud investigation ; Submit a detailed grievance to the U.S. Senate Committee on Banking , Housing, and Urban Affairs ; Initiate class action proceedings through legal counsel representing other similarly situated consumers ; Disclose this matter publicly and through national media outlets to raise awareness of Chases egregious and repeated violations under color of corporate authority.

This notice is served with full reservation of all legal rights, claims, and causes of action, both known and unknown. I demand immediate acknowledgment, action, and settlement of the issues herein. 

Sincerely and Without Prejudice, [ XXXX A XXXX ] [ XXXX XXXX XXXX XXXX, XXXX XXXXXXXX ] [ XXXX, Ga, XXXX ] [ XXXX ] [ XXXX ]

Company response to consumer: Closed with explanation