Consumer complaint received 2024-09-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: FL

Complaint narrative:
XXXX XXXX XXXXXXXX made an error in their paperwork and wrongly charges me for a car I didn't rent. I tried several times but was unable to get anyone from XXXX  to even review the evidence I provided, so I disputed the charge on XX/XX/year> with my credit card company XXXX US Bank ) and provided them with all my evidence. I also spoke to many of their representatives on the phone. I was told it seemed like I had a clear cut case. Yesterday, however, I opened a letter dismissing the case. US. Bank said they could NOT help me and I would be recharged the {$600.00}. I immediately phoned US Bank and spoke with the woman in disputes ( XXXX XXXX who was assigned my case, I said, I assume you spoke to someone at XXXX  before you dismissed my case. Who did you speak with and what did they say? XXXX said she didn't contact XXXX. The fact that I spent days to organize and send XXXX pages of evidence to US Bank and this woman didn't even contact XXXX  and ask some of the obvious questions I suggested, such as : If you insist " so and so '' rented the XXXX, who do you show rented the XXXX with XXXX license plate XXXX? XXXX also insisted that the charge of {$600.00} paid on XX/XX/XXXX was paid in person with a card with a chip. She insists that is the only way this charge was processed. ( THIS IS THE SECOND HUGE ISSUE. ) My credit card was in my procession, and I was in XXXX and XXXX, Michigan on XX/XX/XXXX, and NOT at the XXXX XXXX. My credit card shows a charge at a XXXX store in XXXX, MI on the XXXX. I bought sour cream for my friends making us dinner that night. We stayed with them for several days and so did the white XXXX that I rented NOT an XXXX! I explained this to XXXX with US Bank, but she just repeated, " Believe what you want, believe what you want '' over and over. It was infuriating. I told XXXX I wouldn't deal with her anymore. I said, I want to talk to your supervisor. XXXX hung up on me, and XXXX to XXXX minutes letter I get a call. I said hello several times, but there was no reply, so I hung up. Someone from the same number called a minute or XXXX later. I said hello, and a woman said, " You XXXX_ and hung up. I immediately called US Bank and reported this. I have never had a call like this in my entire life. There is no way this is a coincidence ; XXXX is absolutely behind this. My XXXX XXXX was and still is soaring, and I have had a XXXX since last evening. I'm in a situation where I have been trying to resolve this mess for almost XXXX weeks, and it is affecting my health. I couldn't work today. I was in bed all day with a XXXX. I need help with this mess. XXXX  can't be allowed to wrongfully charge me for a mistake XXXX made, but this complaint against US Bank is for their incompetence in not reviewing a dispute claim and by NOT even contacting the company responsible for the problem in the first place. IT IS ALSO IMPORTANT THAT YOU KNOW US Bank is providing false information, either that, or US Bank is NOT able to identify when a card with a chip is used. My credit card with a chip was not processed in person at the Dollar Rental Car on XX/XX/year>. XXXX had my credit card information because I rented another XXXX of their cars, so my credit card was used but not in person. ( I had an XXXX in the car I rented the entire time. I don't know if it's possible to track the XXXX XXXX after the fact, but that would show I wasn't at the XXXX XXXX. Regarding XXXX : US Bank has hired an employee who is not only incompetent but who is vengeful. Because of this, in addition to removing the wrongful charge, now I worry about vengeful XXXX having access to my personal information. Since she had someone call me a XXXX yesterday. ( XXXX calls were placed, the last at XXXX XXXX  from the ( XXXX ) XXXX. ) It appears XXXX asked a friend or family member to make this call, and it worries me as to what XXXX is capable of next. Your directions stated not to include my personal information, but people who harass others over the phone don't deserve protection. Their number should be published. The following attachments were included in my initial complaint against XXXX. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX View full complaint

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief