Consumer complaint received 2025-03-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
On XX/XX/year> I received 2 calls from scammers saying they were from Wells Fargo. When the rep 1st called they were saying they see charges in Florida ending in my card number ( which were the correct numbers on my card ) and that it was connected to my XXXX XXXX which is true and that my account is being flagged.So I immediately got nervous and upset because just a week before this incident I had to get a new card due to and unexpected {$700.00} charge on my account and that claim still in process and thats what made me believe the guy when he was saying I was getting flagged. After I got upset and crying the rep/ guy said I have to get my supervisor on the line since youre upset and not cooperating with me. I then disconnected. Next I get a call from a XXXX number saying they are XXXX calling from Wells Fargo and provided a ID number. So my XXXX yr old son was like mom calm down this the supervisor because I had the callers on speaker phone. So as the scammer/supervisor was real calm and understanding why I was frustrated and said yes I see the charge on your account for {$700.00} so we will need to get your money transferred out that account and we will have to send you a new card. I started saying how Im supposed to to transfer all my money out. my federal tax return was still pending in my account. So the guy said look at your online account you will see some transactions from Florida. As I tried to access my online account my XXXX  ID wasnt working because I was already on the phone so I had to manually enter my password. I never gave anyone my username but did say my password because I was so upset I kept mis typing my password. The guy which was the supervisor was saying no worries I can help you with that and then we can start the transfer process then freeze this card. I was unable to make any transactions it wouldnt go through and I was saying I never transferred or took out that kind of money which was {$8000.00}. Somehow one way another the guy got it to go through and said I will see the credit on my XXXX XXXX where my visa was. Which I did see it. But when I went to delete the card that was suppose to be flagged I was told I can keep in my XXXX  XXXX  until I receive my new card. After a while the guy put me on hold for about 3 minutes and said my card was deleted and youre good to go. Once I went back to check my XXXX XXXX my bank card was deleted and the funds. Im so devastated someone will take the time out to do this. This had me sick for 3 days and Im a single mom raising XXXX kids alone. I been with Wells Fargo for XXXX yrs and they know I will never authorize no transactions or do anything like that. I only work a XXXX and the only income I have. My bank keep giving me the run around, Ive contacted XXXX, FTC and filed multiple complaints with the bank. I also provided 2 contact numbers for the scammers. They denied my claim quick for the {$8000.00} I was scammed but they credited me my {$700.00} the was unauthorized charged to my account. Im scared and devastated and do not feel secured anymore.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation