Consumer complaint received 2026-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: NAVY FEDERAL CREDIT UNION
State: SC

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Against Navy Federal Credit Union Unauthorized Transfers, Excessive Fees, and Denial of Account Access Dear Sir or Madam, I am filing this complaint against Navy Federal Credit Union ( NFCU ) regarding unauthorized transfers, excessive overdraft and non-sufficient funds ( NSF ) fees, and the closure of my checking, savings, and credit card accounts. Since approximately XXXX NFCU initiated transfers between my accounts without my authorization. These transfers caused accounts to become overdrawn, triggering repeated overdraft and NSF fees. This created a cycle of excessive and compounding fees that significantly impacted my financial stability. As a result of these actions, NFCU ultimately closed my checking, savings, and credit card accounts. I am now unable to access my account history or transaction records, which has made it difficult to fully review and dispute these transactions. Despite the closure of my accounts, I understand that federal law still protects my rights as a consumer. Under the Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693, and Regulation E ( 12 CFR Part 1005 ), I have the right to dispute unauthorized electronic fund transfers. These protections apply regardless of whether an account is open or closed. Additionally, under Regulation XXXX ( XXXX XXXX XXXX ), NFCU is required to investigate alleged errors and unauthorized transactions and provide documentation and resolution. Denying me access to my transaction history does not eliminate their obligation to investigate or correct these issues. Further, financial institutions are required to maintain and provide access to account records under federal recordkeeping and consumer protection standards, including obligations enforced by the Consumer Financial Protection Bureau. NFCUs actions appear to violate these protections in the following ways : Initiating unauthorized transfers between my accounts Charging excessive overdraft and NSF fees resulting from those transfers Failing to properly investigate or resolve disputed transactions Closing my accounts following these disputed activities Denying me access to account records necessary to verify transactions I respectfully request that the CFPB investigate this matter and require Navy Federal Credit Union to : XXXX. Provide complete account statements and transaction histories for all accounts ( checking, savings, and credit card ) from XXXX to present XXXX. Identify and reverse all unauthorized transfers XXXX. Refund all overdraft and NSF fees associated with these transactions XXXX. Provide documentation supporting the closure of my accounts XXXX. Correct any negative reporting to consumer reporting agencies I am prepared to provide any additional information necessary to assist in this investigation. Thank you for your time and attention to this serious matter. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SC XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation