Consumer complaint received 2026-06-08 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: REGIONS FINANCIAL CORPORATION
State: TN

Complaint narrative:
I am submitting this complaint regarding Regions Banks handling of a XXXX transfer dispute involving a mistaken payment that I reported immediately. On XX/XX/year> ( Friday ), around XXXX XXXX, I attempted to send {$1000.00} via XXXX to my brother-in-law. Unfortunately, I mistakenly input and saved an incorrect phone number in my XXXX recipient list. Incorrect number used : XXXX Correct number : XXXX Timeline of events : XXXX XXXX XXXX transfer of {$1000.00} sent to wrong number XXXX XXXX - Called Regions Bank and informed them of the incident but they said that the transaction has already done and can not be reversed XXXX XXXX Called the recipient ( no answer, voicemail ) XXXX XXXX Called again and left a voicemail ( After that All subsequent calls went to voicemail, and no response was received ) XXXX XXXX Contacted XXXX support I was informed that the number is active XXXX member and they advise to file a dispute with Regions Bank as soon as possible. XXXX XXXX Filed dispute with Regions Bank - Dispute number : XXXX XX/XX/year> at XXXX Contacted Regions Bank XXXX confirm the dispute was submitted, the Bank XXXX said that it will take 10 days to process the investigation. XX/XX/year> Memorial Day holiday XX/XX/year> at XXXX XXXX Followed up with Regions Bank - I was informed the case had already been closed/denied due to a recipient name mismatch - I remained on hold for an extended period while seeking clarification XX/XX/year> Submitted a new dispute, due to the closed dispute can not be reopened. - Dispute number : XXXX XX/XX/year> XXXX dispute was also closed. I was informed the funds could not be recovered. I understand and acknowledge that the initial mistake in sending the funds was my own error due to entering the wrong phone number. However, I acted immediately upon recognizing the mistake and made every effort to resolve the issue promptly. I respectfully feel that additional assistance or review may be warranted in this situation. I have not received clear confirmation regarding : Whether a recall request was sent to the receiving bank Whether the recipient was contacted by any financial institution What specific steps were taken to attempt recovery The recipient has not responded to any communication and appears to be unreachable, and the funds remain in their possession. I respectfully request the following : 1. A full re-review or reconsideration of my case 2. Confirmation of any recovery actions taken by Regions Bank 3. Clarification on whether the receiving bank or recipient was contacted 4. Any additional assistance or guidance that may help in pursuing recovery of the {$1000.00} through all available channels 5. I willing to wait and I would respectfully request that the case remain open while attempts are made to recover the funds from the unintended recipient. I would also appreciate a clear explanation of Regions Banks procedures for handling mistaken XXXX transfers and what recovery steps are typically available in these situations. Additionally, I hope that this situation can be reviewed in a way that helps improve processes for mistaken XXXX transfers, so that future customers may be better protected in similar situations. I value my relationship with Regions Bank and am simply seeking transparency, understanding, and any possible assistance in recovering my money back. Thank you for your time and attention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation