Consumer complaint received 2025-02-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OR

Complaint narrative:
XX/XX/XXXX Dispute and Notice of FCRA and CFPA Violations, I am writing in response to your letter dated XX/XX/XXXX, regarding my dispute under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5536 ( a ) ( 1 ) ( A ) ( B ), 5564, and 5565. After reviewing your response, I must express that XXXX handling of my dispute has not been in compliance with both the FCRA and CFPA, resulting in several violations on your part. 

Specifically, XXXX has failed to : Reasonably Reinvestigate Consumer Disputes : XXXX did not conduct a thorough and reasonable reinvestigation of my dispute, particularly regarding the accuracy and completeness of the information in my consumer report. As per the FCRA, XXXX is required to investigate disputes thoroughly and resolve them within the legally defined time frame. The reinvestigation in this case did not meet these standards. 

Forward All Relevant Information to Furnishers : As per FCRA guidelines, you are obligated to forward all relevant information regarding disputes to the original furnishers of the information. XXXX has failed to do so, leaving critical data unaddressed during the dispute process. 

Provide Adequate or Accurate Notice to Consumers of the Outcome of Disputes : The notice provided to me about the outcome of my dispute was inadequate, as it did not clearly explain how the investigation was conducted or why the decision was made. 

Utilize Reasonable Procedures to Ensure Accuracy : XXXX failed to utilize reasonable procedures to ensure the accuracy and completeness of the information in my consumer file. Under the FCRA, I expect that you ensure all information on my report is thoroughly accurate and up-to-date. 

Additionally, I want to bring to your attention that XXXX has not followed the necessary protocol for contacting third-party collectors and confirming their compliance with the latest legal interpretation regarding consumer reporting. This failure has led to significant concerns about the accuracy and legality of the information provided to debt collectors. 

I remind you that, as per your contractual obligations, XXXX is required to comply with the law, specifically the rules regarding when a third-party collector can obtain a consumer report. As a collector of delinquent child support debt, judgments, fines, or liens, the following conditions must be met to access consumer reports : A court order authorizing a consumer reporting agency to provide a consumer report, A written authorization from the debtor to obtain a consumer report, or A contractual agreement with the consumer that rises to the level of a credit transaction under law. 
As set forth in case law, such as XXXX XXXX XXXX XXXX Trans Union LLC, et al., Case XXXX, XX/XX/XXXX ( XXXX Illinois ) and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX ( XXXX Illinois ), these regulations are well-established. XXXX has failed to ensure adherence to these requirements. 

The account in question is Account # XXXX. ** I request that you immediately rectify these violations, fully comply with the FCRA and CFPA, and provide a complete and accurate response regarding my dispute. Please also provide me with an updated report reflecting any corrections or changes made to my file as a result of your reinvestigation. 

If you fail to address these concerns within the required timeframe, I will be forced to consider further legal action and file a complaint with the Consumer Financial Protection Bureau and other relevant authorities. 

Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation