Consumer complaint received 2026-04-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BMO BANK NATIONAL ASSOCIATION
State: WA

Complaint narrative:
Complaint Against BMO Bank for Failure to XXXX XXXX XXXX and Provide Reasonable Access Dear Sir/Madam, I am writing to file a formal complaint against BMO Bank regarding its failure to safeguard my funds and provide reasonable means for me to access my account balance after account closure. On XX/XX/year>, my bank account was blocked by BMO due to a suspected fraud review. I was informed that the investigation would take up to 90 days to complete. During this period, I relocated outside of the United States due to a job transfer. Prior to leaving, I set up mail forwarding and attempted to update my mailing address through the BMO mobile application and customer service. However, I was informed that address updates were not permitted while the account was under restriction. On XX/XX/year>, at the end of the 90-day review period, I immediately contacted BMO, only to find that I could no longer access my online banking account. I was then informed by the fraud department that my account had been closed and that the remaining balance which is around {$11000.00} has been sent via a physical check to my old address. I clearly explained that I no longer reside at that address and requested alternative arrangements to securely receive my funds. Specifically, I requested either : To stop the issued check and transfer the remaining balance via wire or ACH to another XXXX bank account under my name ( I am willing to bear any associated fees ), or To resend the check using a secure courier service such as XXXX or XXXX with tracking, either to my updated U.S. mailing address or my current international address ( I am also willing to cover the shipping cost and verify my identity via video call or notarization if required ). Both requests were denied. I was told that the only way to update my address is to visit a physical branch in person, which is not feasible given that I am no longer in the United States. As a result of BMOs actions, my funds are at risk of being lost or misappropriated, especially since the check was sent to an address where I no longer reside. These funds represent years of my personal savings, and the inability to access them has significantly impacted my financial stability and daily life. I believe BMO has failed to take reasonable steps to ensure the security of my funds and has not provided a practical solution for me to retrieve my money despite my willingness to comply with verification procedures and cover any associated costs. I respectfully request that the CFPB investigate this matter and assist in facilitating a resolution. I am seeking one of the foll owing remedies : Stop payment on the issued check and transfer my funds electronically to my verified U.S. bank account ; or Reissue and deliver the check via a secure, trackable courier service to my updated address. Thank you for your attention to this matter. I am happy to provide any additional documentation or information required. Sincerely

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation