Consumer complaint received 2024-03-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD

Complaint narrative:
I am submitting a formal complaint of discrimination, racism, and prejudice against Capital One Bank. Despite being a longstanding customer of Capital One, I have never encountered such degrading and inhumane treatment from a financial institution before. 

Yesterday, I deposited XXXX checks using a Capital One Bank ATM. One check, amounting to {$3800.00}, originated from a different bank account solely under my name. The second check, totaling {$2500.00}, was drawn from another XXXXapital One Bank account.

Upon processing, the Fraud Department notified me of their decision to place both checks on hold, citing suspicions of irregular activity. They pointed to the high amounts of the checks and the absence of recent similar deposits as justification for their action. Despite my impeccable account history and status as a loyal client, the Fraud Representative treated me as a criminal and suspected me of fraud.

What confuses me is the subsequent request by the Fraud Representative for me to provide her with the credit union 's number to verify the {$3800.00} check. It appears contradictory for the bank to suspect me of check fraud yet seek my assistance in verifying the check. Nevertheless, we contacted the credit union together, and they confirmed the check 's clearance on their end the day prior.

However, the suspicion persisted regarding the {$2500.00} check I deposited, as the Fraud Representative claimed to find no association between me and the account owner who issued the check. Ironically, the account owner happens to be my mother, with whom we both bank at Capital One. The check she provided was drawn from her Capital One account. Despite this, the Fraud Representative continued to interrogate me about my relationship with the account owner and demanded her phone number. This breach of privacy and violation of consumer rights is utterly unacceptable.

It is evident that all the alleged suspicious activity and accusations of check fraud from Capital One Bank are rooted in racial profiling. They seem to hold the belief that an XXXX XXXX young man can not legitimately deposit {$6300.00} into his account. Despite my extensive tenure as a Capital One customer, my flawless history of transactions, and the absence of any prior fraudulent activity, there exists no legal justification for Capital One to treat me as a common criminal solely based on my skin color. 

To summarize : On XX/XX/2024, I deposited XXXX checks : XXXX for {$3800.00} and another for {$2500.00}. 

The {$3800.00} check, drawn from my credit union account solely in my name, was verified by Capital One Bank on XX/XX/2024 and deposited into my account ending in XXXX. However, as of XX/XX/2024, Capital One Bank continues to place a freeze on all my accounts. 

The {$2500.00} check, drawn on a Capital One Bank account and given to me by my mother, was also deposited on XX/XX/2024 into account ending in XXXX. While the check cleared my mother 's account, Capital One refuses to release the funds to me until they can verbally speak with my mother.

Logically, Capital One Bank should only place a hold on the {$2500.00} check. However, due to discriminatory practices, they have frozen all funds in all my accounts. Even accounts unrelated to this matter have been frozen because they perceive me as a criminal and bank fraudster simply because I, as a young XXXXXXXX XXXX man, deposited checks totaling {$6300.00}. They find it suspicious or inconceivable that I am capable of making such large deposits. 

When I spoke to the manager within the Fraud Unit to justify why all my accounts and funds have been frozen, even those unrelated to this matter, his response was, " He does not make the rules. '' Let me reiterate, Capital One Bank froze all my accounts that are unrelated to the two recent check deposits and continued to freeze all funds, even after verifying the {$3800.00} check deposit directly.

These are prejudiced, biased, racist, and discriminatory bank practices originating from the notion that an XXXX XXXX man can't have high deposits. I am prepared to take legal civil action against Capital One Bank for their racism, prejudice, and discrimination. Additionally, I will be submitting complaints to various Federal and State Regulatory Agencies to address this matter comprehensively.

Company response to consumer: Closed with explanation