Consumer complaint received 2025-07-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: CL Holdings LLC
State: IN

Complaint narrative:
Consumer Financial Protection Bureau COMPLAINT AGAINST JEFFERSON CAPITAL SYSTEMS STATEMENT OF THE CASE Nature of the action and relief sought This is a complaint against Jefferson Capital Systems for Breach of Contract, circumventing CFPB and Bankruptcy laws, and harassing, oppressive and abusive conduct. 

XXXX. XXXX XXXX. The original loan servicer, XXXX XXXX XXXX and the third servicer, Jefferson Capital Systems, breached the contract with the Complainant when they failed to notify the Complainant 10-15 days in advance of the transaction that the vehicle loan for a XXXX XXXX  XXXX  , was being sold to or servicing transferred to JCAP. In turn JCAP failed to notify the Complainant within 15 days after the transaction took place that the loan had been sold to or servicing transferred to JCAP.

According to the original contract it states, you agree that if any notice is required to be given to you of an intended sale or transfer of the property, notice is reasonable if mailed to your last known address, as reflected in our records, at least 10 days before the date of the intended sale or transfer ( or such other period of time as is required by law ). The Complainant nor the Bankruptcy Court received any communication or filings that a transfer took place and that the claims register needed to be updated to reflect the new servicer. 
XXXX. According to the Consumer Financial Protection Bureau, a borrower must be notified by the old servicer, XXXX, not less than 15 days before the effective date of the transfer. In turn the new servicer JCAP, must provide a servicing transfer notice not more than 15 days after the transfer date. JCAPs notification, according to the CFPB must have included, the date the transfer took place, the date on which XXXX will stop accepting payments, the date on which they will begin accepting payments, contact information for both the old and new servicer, instructions on how to dispute the debt if borrower wants to dispute the validity of the debt, whether the transfer will affect any terms of the contract and a statement that the transfer doesnt affect the vehicle loan terms. Both parties failed to do this. 
XXXX JCAP avoided the Fair Credit Protection Act when they had a third party call the Complainant about a vehicle loan and repossession of said vehicle. According to the FCPA, the servicer of a borrowers loan is supposed to be the only communicator for said loan and repossession activity and the Complainant was not contacted by anyone before XX/XX/XXXX by phone or by USPS mail. Since then, the third party has called and texted numerous times. The Complainant works in a call center for the government and cant just jump off working customers phone calls for a personal issue. 
XXXX The JCAP avoided the FCPA and CFPB that states a debt collector is not allowed to harass, oppress, or abuse you or anyone else they contact. A representative of JCAP, returned a call from the Complainant and was very rude, harassing, condescending and even hung up on the Complainant after she stated that this vehicle was claimed as an exemption in her Chapter 7. 
XXXX The JCAP has yet to properly identify this debt. In communication emails with JCAPs main counsel, XXXX XXXX, the Complainant was sent an email stating that JCAP is servicing this debt for XXXX XXXX yet the filing by XXXX XXXX on XX/XX/XXXX for Motion to Dismiss, states that JCAP purchased this loan from XXXX and now owns this loan. How could XXXX and JCAP even try and send notification letters to the Complainant if the intended transaction hasnt even been identified yet? 
XXXX JCAP circumvented Bankruptcy laws when they did not properly report a claim against the Complainants Bankruptcy for subject debt. Exeters claim register names XXXX XXXX XXXX, XXXX as servicing their debt and names XXXX XXXX as the claims processor. This is the person that attended the Complainants first XXXX creditors meeting that took place on XX/XX/XXXX when the Complainants bankruptcy filing was still a Chapter XXXX. The Complainant filed on XX/XX/XXXX to have her case converted over to Chapter XXXX and that was approved by the XXXX and converted on XX/XX/XXXX. No updated claims register was filed by the JCAP when Trustee XXXX requested for updated information when she thought there might be assets which turns out there wasnt any. 
XXXX JCAPs counsel accused the Complainant of providing false information to the Bankruptcy Court with regards to her chapter XXXX schedules and her notice of intent. During the Complainants XXXX XXXX, XXXX creditors meeting on XX/XX/XXXX, XXXX or their representative, did not show up at this hearing. The Complainant was appointed a Pro Bono Attorney, XXXX XXXX. During this hearing the Trustee requested updated schedules be filed for the Complainant. The Complainants attorney dropped the ball and forgot to file them. When this was discovered, new schedules were processed, sent to the Complainant for signature and were supposedly filed. The Complainant discovered on or about XX/XX/XXXX that her attorneys office was unable to file all the schedules because my attorney was pro bono, their information on the Courts end wasnt up-to-date and they were waiting on the Trustee to fix things so all my schedules could be filed, apparently that step was never followed through to completion. The Complainant printed out the correct schedules she already had, and they have since been mailed and accepted by the Bankruptcy Court as being filed. Per XXXX XXXX since the Complainant owed more on the vehicle than it was worth no exemption needed to be filed H. The Complainant has endured a lot of harassment by the JCAPs due to the items stated above and believes she is entitled to monetary compensation for said harassment.

Company response to consumer: Closed with explanation