Consumer complaint received 2025-05-06 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Portfolio Recovery Associates, LLC
State: TX

Complaint narrative:
Date : XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Subject : Portfolio Recovery Reporting Invalid Debt ; XXXX XXXX Failed to Validate or Issue 1099-C Dear Sir/Madam, I am writing to formally file a complaint against Portfolio Recovery Associates ( PRA ) and XXXX XXXX XXXX XXXX XXXX for violations of the Fair Debt Collection Practices Act ( FDCPA ) and Fair Credit Reporting Act ( FCRA ).

Summary of the Complaint : Portfolio Recovery Associates ( PRA ) is reporting an invalid debt to the credit bureaus XXXX XXXX XXXX which I have disputed in writing. Despite my request for proper validation, PRA has failed to provide the required documentation under 15 U.S.C. 1692g, including : A signed contract showing I agreed to the alleged debt A full payment history or itemized breakdown of the amount claimed A chain of assignments showing lawful ownership of the account Instead, PRA provided only a bank statement and a generic letter, which courts have ruled is insufficient for debt validation. Despite this, PRA continues to report this tradeline, harming my credit and violating 15 U.S.C. 1681s-2 ( b ), which mandates that credit reporting be accurate and complete. 

Additionally, XXXXXXXX XXXX XXXX the original creditor, allegedly sold or transferred the account but failed to provide any signed agreement or issue a 1099-C, as required if the debt was charged off or settled.

Clarification Regarding Identity Theft : I want to clarify that I am not a victim of identity theft and have never made such a claim. I have disputed this debt directly with all three credit bureaus. However, XXXX XXXXXXXX XXXX  and Portfolio Recovery Associates are mishandling my personal financial information. I believe they have violated the Gramm-Leach-bliley Act ( GLBA ) by improperly disclosing or selling my personal financial information without my consent or knowledge.

To be clear : Identity theft occurs when someone fraudulently uses your personal information to open accounts or engage in transactions without your authorization. This is not the issue in my case.

On the other hand, the Gramm-Leach-bliley Act ( GLBA ) regulates how financial institutions handle and share nonpublic personal information. Under the GLBA, XXXXXXXX XXXX XXXX and Portfolio Recovery Associates have a legal responsibility to safeguard my personal financial information. The unauthorized sharing or improper sale of this data, as I believe occurred here, constitutes a violation of the GLBA, and it has caused me harm.

Actions I Have Taken : Disputed the debt directly with PRA Requested validation and removal of the debt Received no proper validation from PRA Suffered credit harm due to continued false reporting Request for Investigation and Action : I respectfully request that the CFPB and/or FTC take the following actions : Order PRA to immediately delete this account from all credit bureaus. 

Investigate PRAs failure to comply with federal debt validation laws.

Investigate XXXX XXXX failure to follow FCRA and IRS 1099-C regulations regarding the proper handling and reporting of discharged or settled debts.

Investigate XXXX XXXX  and Portfolio Recoverys violations of the Gramm-Leach-bliley Act ( GLBA ) for improperly mishandling my personal financial information.

This continued false reporting has negatively impacted my credit score, housing opportunities, and overall financial well-being. I seek a full resolution of this matter. If this issue is not resolved promptly, I will pursue legal action and seek damages in court.

I trust the CFPB will take swift and appropriate action to resolve this issue. Thank you for your attention to this serious matter. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief