Consumer complaint received 2024-10-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Subject : XXXX XXXX Wells Fargo XXXX to Address Fraudulent Rental Charge and Dispute Claim Complaint Summary : I am filing a formal complaint against Wells Fargo regarding a fraudulent charge related to XXXXXXXX XXXX XXXX XXXX, which was incorrectly applied to my account. Despite providing clear evidence that the rental agreement was fraudulent and that I had no involvement in the transaction, Wells Fargo has failed to resolve this matter fairly. 

Complaint Details : Account Holder Information : Name : XXXX XXXXXXXX XXXX : Wells Fargo Checking Account Ending : XXXX Dispute Claim Number : XXXX Disputed Charge : {$XXXX} Merchant : XXXXXXXX XXXX XXXX XXXX Amount : {$XXXX} Transaction Date : XX/XX/year> Fraudulent Activity : yes I have never conducted business with XXXX XXXXXXXX XXXX XXXX nor rented a vehicle from them. After discovering the charge, I contacted both Wells Fargo and XXXX XXXX XXXX XXXXXXXX to dispute the transaction. 

Following an internal investigation by XXXX XXXXXXXX XXXX  XXXX, they confirmed in writing that I was not associated with the rental agreement. The individual responsible for the rental is from a different state, and I have no connection to the person or the transaction. 
Despite this, Wells Fargo has denied my dispute claim without fully considering the evidence of fraud provided by XXXX XXXXXXXX XXXX XXXX 

XXXX XXXX XXXX to Address the Fraud : I submitted my dispute claim ( claim number XXXX ) to Wells Fargo promptly after discovering the fraudulent charge. However, the bank failed to take into account the letter from XXXX XXXXXXXX XXXX XXXXXXXX, which explicitly states that I had no involvement in the rental. 
As a result, Wells Fargo has allowed this fraudulent charge to remain on my account, causing financial stress and damage to my credit. 
Violation of Consumer Protection Laws : Under the Fair Credit Billing Act ( FCBA ), consumers are protected against fraudulent and unauthorized transactions. XXXX XXXX refusal to remove the fraudulent charge after receiving adequate evidence is a violation of my rights under this law. 
Furthermore, Wells Fargo has an obligation to properly investigate disputed charges, which I believe has not been fulfilled in this case. 

Resolution Sought : I request the CFPBs assistance in the following actions : Wells Fargo should immediately reverse the fraudulent charge related to XXXXXXXX XXXX XXXX XXXX  and restore the funds to my account. 

Wells Fargo should also ensure that any negative impact on my XXXX XXXX due to this dispute is corrected. 

If Wells Fargo fails to resolve this issue fairly, I will pursue legal action for damages resulting from their failure to comply with consumer protection laws. 

Attached to this complaint is the official letter from XXXX XXXX XXXX XXXX XXXX XXXX, confirming that the rental agreement was fraudulent and that I had no association with the transaction. 

Supporting Documentation : XXXX of XXXX XXXXXXXX XXXX XXXX letter confirming the fraudulent rental agreement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation