Consumer complaint received 2026-05-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
On XX/XX/year>, Citibank issued a closure notice for my business checking account ending XXXX belonging to XXXX XXXX XXXX XXXX. The account is scheduled to close on XX/XX/year>. The closure letter ( reference XXXX ) states only that " following a recent review, Citibank , N.A . ( Citibank ) has chosen to close the account ( XXXX ) referenced above '' and that the decision was made " following the results of a review of bank information and records. '' No specific transaction, pattern, counterparty, or behavior is identified. This closure occurred approximately XXXX weeks after XXXX XXXX XXXX closed XXXX business accounts of mine on similar generic grounds. I filed a CFPB complaint against XXXX regarding those closures. In XXXX 's written response through the CFPB process, XXXX confirmed that the closed accounts were reported to XXXX XXXX XXXX as " open and valid, with no negative reporting '' and that XXXX does not report to ChexSystems. This means Citibank 's closure decision was NOT triggered by adverse reporting from XXXX on either consumer reporting agency. About my business : XXXX XXXX XXXX XXXX is a legitimate XXXX business services firm that helps foreign investors establish qualifying US businesses XXXX the XXXX Treaty Investor visa program. Services include business plan preparation, legal and corporate formation, and assistance with the XXXX application process administered by the XXXX Department XXXX XXXX. Our clients are vetted by the XXXX government as part of the XXXX visa adjudication process. All client payments are received through traceable, regulated payment channels : domestic and international wire transfer, ACH, and XXXX. We do not accept cash. We have had no chargebacks, no disputes, no overdrafts, and no fraud events on the Citibank account. Citibank declined to provide any specific reason for the closure. Branch and customer service staff were unable to provide any further information. I am asking the CFPB to : Require Citibank to provide a specific written explanation of the activity Citibank deemed concerning. A vague reference to a " review of bank information and records '' gives me no ability to understand what occurred, defend my business, or avoid the same outcome at future financial institutions. Investigate whether this closure reflects categorical " de-risking '' of legitimate immigration-related and international-facing business services rather than account-specific concerns. The timing ( XXXX weeks after XXXX 's similarly unexplained closure ), combined with XXXX 's confirmation that no adverse reports were filed, strongly suggests that XXXX of the largest XXXX banks have independently applied similar de-risking criteria to a documented legitimate business. Confirm what, if anything, Citibank has reported to ChexSystems, XXXX XXXX XXXX, or any other consumer reporting agency regarding this closure, so that any inaccurate information can be reviewed and disputed under the Fair Credit Reporting Act. Consider whether Citibank 's process providing no specific reason, no opportunity to respond before the closure decision, and no meaningful information through customer service or branch channels meets the consumer protection standards expected of a federally insured depository institution. The harm from these simultaneous closures by XXXX of the country 's largest banks, with no specific reasons provided by either, is substantial. It places ongoing operational stress on a legitimate small business and creates reputational risk that XXXX affect future banking relationships even where no actual wrongdoing has occurred.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation