Consumer complaint received 2025-02-26 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: TX

Complaint narrative:
I had a loan forbearance which ended in a modification in XXXX of XXXX  and a contract for modification delineating the terms of the future payments. The contract stated that it supersedes any previous contracts and that there are no unwritten oral agreements between parties. The balances are included in the modification. 

Carrington mortgage company is attempting to add prior escrow balances to the payments after the contract was signed. They have increased the monthly payments by {$690.00} per month without any arrangements made between myself and the company. The Modification contract clearly states that this is not permitted in section XXXX and on the XXXX  XXXX XXXX Notice attached to the contract. 

I spoke with XXXX XXXX  number XXXX who stated I needed to pay it because it wasn't in there. 


XXXX XXXX XXXX XXXX XXXXXXXX Page XXXX This Agreement will not take effect until the Lender signs it. 
XXXX. The new maturity date will be XX/XX/year> ( Maturity Date ). Except as otherwise provided in paragraph XXXX below, if on the Maturity Date I still owe amounts under the Loan Documents as amended by this Agreement, I will pay these amounts in full on the Maturity Date. 
XXXX. The current principal balance is {$300000.00}. No adjustments were made to the balance under the terms of this Agreement. 
XXXX. Borrower promises to pay the Unpaid Principal Balance, plus interest, to the order of Lender. Interest will be charged on the Unpaid Principal Balance at the yearly rate of 2.7500 %. The yearly rate of 2.7500 % will remain in effect until principal and interest are paid in full. Borrower promises to make the total monthly mortgage payment of U.S. {$2400.00}, beginning on the XXXX day of XXXX, XXXX, and continuing thereafter on the same day of each succeeding month until principal and interest are paid in full. Borrowers payment consists of payments for principal and interest of U.S. {$1300.00}, plus payments for property taxes, hazard insurance, and any other permissible escrow items of US {$1000.00}. Borrower understands that the total monthly mortgage payment is subject to change if there is an increase or decrease in property taxes, insurance, or any other permissible escrow items. The escrow payments may be adjusted periodically in accordance with applicable law and therefore the total monthly payment may change accordingly. If on XX/XX/year> ( the " Maturity Date '' ), Borrower still owes amounts under the Note and the Security Instrument, as amended by this Agreement, Borrower will pay these amounts in full on the Maturity Date. 
XXXX. Additional Agreements, I agree to the following : A. That this Agreement shall supersede the terms of any modification, forbearance, or workout plan, if any, that I previously entered into with Lender.

To comply, except to the extent that they are modified by this Agreement, or by the U.S. Bankruptcy Code, with all covenants, agreements, and requirements of the Loan Documents, including any agreement to make payments of taxes, insurance premiums, assessments, impounds, and all other payments, the amount of which may change periodically over the term of my Loan. This Agreement does not waive future escrow requirements. If the Loan includes collection of tax and insurance premiums, this collection will continue for the life of the loan. 
That the Loan Documents are composed of valid, binding agreements, enforceable in accordance with their terms. 
XXXX XXXX XXXX XXXX XXXXXXXX Page XXXX That all terms and provisions of the Loan Documents, except as expressly modified by this Agreement, or by the U.S. Bankruptcy Code , remain in full force and effect ; nothing in this Agreement shall be understood or construed to be a satisfaction or release in whole or in part of the obligations contained in the Loan Documents ; and that except as otherwise specifically provided in, and as expressly modified by, this Agreement, or by the U.S. Bankruptcy Code , the Lender and I will be bound by, and will comply with, all of the terms and provisions of the Loan Documents. 
If any document is lost, misplaced, misstated or inaccurately reflects the true and correct terms and conditions of the Loan Documents as amended by this Agreement, within ten ( 10 ) days after my receipt of the Lenders request, I will execute, acknowledge, initial and deliver to the Lender any documentation the Lender deems necessary to replace or correct the lost, misplaced, misstated or inaccurate document ( s ). If I fail to do so, I will be liable for any and all loss or damage which the Lender reasonably sustains as a result of my failure. 


XXXX  LOAN AGREEMENT NOTICE THIS WRITTEN LOAN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES AND MAY NOT BE CONTRADICTED BY EVIDENCE OF PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OF THE PARTIES THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN PARTIES.

Company response to consumer: Closed with explanation