Consumer complaint received 2026-05-14 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Closing an account — Funds not received from closed account
Company: NEW YORK COMMUNITY BANCORP INC
State: FL

Complaint narrative:
I am filing this complaint against XXXX XXXX regarding its handling of my deposit account and transfer request. On XXXX XXXX XXXX, my time deposit ( certificate of deposit ) in the amount of {$48000.00} reached maturity. On XXXX XXXX XXXX well in advance of the maturity date, I sent two written requests to the bank. In the first request, I clearly instructed the bank not to renew or roll over my deposit and requested that all funds from the matured deposit be transferred to my checking account within the same bank. In the second request, I asked the bank to increase my transfer limit for an external transfer from my checking account to another bank. In that request, I specifically stated the exact amount of money to be transferred and the required timeframe for completing the transaction. On XXXX XXXX XXXX, the bank responded that it would not immediately process or consider my request regarding the non-renewal of the deposit. At the same time, the bank demanded additional personal information from me in connection with my transfer limit increase request. Specifically, the bank demanded information about where I work and what position I hold. I do not understand why such information is necessary for me to access and transfer my own legally owned funds from my own account. I believe these requests are excessive, irrelevant, and intended to delay my ability to move my money. As of XXXX XXXX XXXX, this matter still has not been resolved by XXXX XXXX. Although the bank sent me a message stating that my external transfer limit had allegedly been increased, in practice the transfer limit was not actually increased and I remained unable to transfer the full amount of my funds as requested. As a result, a substantial portion of my money remains improperly blocked and inaccessible in accounts controlled by the bank. I believe the banks representations regarding the transfer limit increase were misleading and inconsistent with the banks actual actions and technical restrictions imposed on my account. After receiving the banks response, I sent several additional messages requesting clarification and immediate resolution of the issue. As of today, those messages have remained unanswered. The banks continued delay, lack of responsiveness, and failure to provide timely access to my funds have caused significant inconvenience, concern, and financial harm. I believe that XXXX XXXX is intentionally delaying the external transfer process in order to continue using my funds without paying appropriate interest or compensation. I believe these actions may constitute unfair and abusive banking practices prohibited under the Consumer Financial Protection Act, including 12 U.S.C. 5531, which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ) in connection with consumer financial products and services. I also believe the banks conduct is inconsistent with the principles of fair treatment and prompt access to customer funds protected under federal consumer banking regulations enforced by the Consumer Financial Protection Bureau and other federal banking regulators. Furthermore, to the extent the bank is imposing unreasonable barriers or delays affecting electronic transfers of consumer funds, such conduct may also implicate protections under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. Part 1005 ). As a consumer, I consider these actions unfair, unreasonable, and harmful. I respectfully request that the Consumer Financial Protection Bureau investigate this matter and impose appropriate financial penalties or sanctions against XXXX XXXX for violations of consumer rights and unfair banking practices. I also request that XXXX XXXX be required to compensate me financially for all days during which the bank unjustifiably retained and used my funds without proper authorization and without paying adequate compensation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation