Consumer complaint received 2025-03-05 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: ResidentCollect, Inc.
State: MD

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XX/XX/XXXX Dear Sir/Madam, I am writing to formally request the removal of a flag placed on my account, which was first added by INNOVATIVE RECOVERY IN on XX/XX/XXXX, but has now been transferred to XXXX Collection. This matter pertains to my previous residence at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX, SD XXXX I have included a copy of my bank statement showing that the check was deducted from my account in the amount of {$1200.00} on XX/XX/XXXX, as proof of payment. Despite this clear evidence, my account was flagged, and I have been unable to resolve this issue despite my repeated efforts. 

During my time living at XXXX XXXX, I experienced significant issues with their office management. XXXX XXXX frequently changed office managers, and each new manager would blame the previous one for missing files or checks. On multiple occasions, I received emails asking me to pay for charges that had already been settled, which caused unnecessary confusion and frustration. This pattern of disorganization and lack of accountability was a recurring problem throughout my tenancy. 

This property is a client of INNOVATIVE RECOVERY IN. I would like to emphasize that I made full payment prior to vacating the aforementioned address, and the payment was successfully deducted from my account on XX/XX/XXXX. Despite this, my account was flagged, and I have made numerous attempts to resolve this issue. 

Over the past months, I have engaged in multiple phone calls and email exchanges with XXXX from INNOVATIVE RECOVERY IN. During these communications, I provided proof of payment, but I was informed that the matter was still under investigation. After XXXX months of no resolution, my account was flagged, which I believe is unjust and inaccurate. 

To make matters worse, since INNOVATIVE RECOVERY IN was unable to collect any money from me ( as the debt was already paid ), XXXX XXXX escalated the issue by sending the collection to XXXX XXXX. This has only compounded the problem, as XXXX XXXX does not have a working phone number for me to contact and dispute the claim. The number provided, XXXX, results in an error when dialed, leaving me with no means to address this matter directly. 

This situation reflects poor business practices on the part of XXXX XXXX and INNOVATIVE RECOVERY IN. Not only was my payment ignored, but the decision to involve XXXX XXXX company that is unreachablehas made it significantly more difficult for me to resolve this issue. I have made every effort to resolve this matter in good faith, but the lack of responsiveness and the inability to contact XXXX XXXX have made it impossible for me to clear my name. 

I kindly request this matter to be investigate and remove the flag from my account, as it is both inaccurate and unjust. I have attached proof of payment and any relevant documentation to support my case. Please consider this a formal dispute of the claim and ensure that this matter is resolved promptly. Thank you for your attention to this matter. I look forward to your prompt response and resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation