Consumer complaint received 2018-09-05 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
LOAN # XXXX Too whom this concern : cfpb My name is XXXX XXXX XXXX XXXX XXXX. XXXX. XXXX, Fl.XXXX On XX/XX/XXXX I went down to the XXXX XXXX Tax Collector Office to pay my XXXX and XXXX property taxes. I was told that I can only pay the XXXX property taxes. XXXX XXXX XXXX had already paid the XXXX property taxes on XX/XX/XXXX. I call XXXX XXXX XXXX and ask them where they want me to send the money for XXXX property taxes. One of XXXX XXXX XXXX represented told me I did not have to pay the XXXX back taxes in one lump sum. If I would let them start an escrow account for taxes and insurance. I said no what if I let you escrow my property taxes only not my insurance. XXXX XXXX XXXX represented said yes we can do that. I said what the best deal you can give me. Loan Servicing represented said we already paid the XXXXand let us pay XXXX that will keep about {$14000.00} in your pocket. I said the problem with that I already paid my XXXX property tax. XXXX XXXX XXXX represented said what if we pay your XXXX property tax when it is due in XX/XX/XXXX. And we will call it your escrow shortage. I said the problem with that is you are going to try to collect over period of 12 month. XXXX XXXX XXXX represented said no let me see what can do. XXXX XXXX XXXX represented said ok the escrow shortage balance is {$14000.00} that will be collected over 60 months you will be paying {$230.00} a month plus the {$570.00} for your current property taxes. I said the only problem I have now if a new servicing company takes over can they try to collect the escrow shortage over period of 12 month. XXXX XXXX XXXX represented said no the new servicing company can not change the agreement between you and the prior servicing company. They have to honor servicing company prior agreement. Look at ( exhibit A ). 
XXXX XXXX XXXX and Ocwen are partner look at ( exhibit B ). 
One of Ocwen Settlement with ( cfpb ) failing to honor in-process loan agreed by prior servicers. Look at ( exhibit C ). 
( THIS IS MY TRUE STORY ) XXXX XXXX XXXX interest rate was 8.25 % now once I enter into agreement with XXXX XXXX XXXX they then transfer Servicing to Ocwen their partner XXXX will tell me to send whatever proof I have of our agreement to the retention department in XXXX XXXX XXXX Fl. After 90 days of researching they then can file a foreclosure against me wish they can force me into an in house mod with an interest rate of 8.21 % after 4 years trying to send proof to Ocwen research department. They got the proof in XXXX. Ocwen represented then ask me why didnt i give them the proof before the mod took place in XXXX. I told Ocwen represented I did he said let me check. Ocwen represented said they have no record of me sending them anything at all in XXXX look at XXXX exhibit D ). I sent it by certified mail to Ocwen research department they sign it twice to in XXXX XXXX Florida Need I say more? Look at ( exhibit D ). Read the email from the Ocwen Attorney it did not took 4 year to give me an answer. Look at ( exhibit E ). This is my question to the Ocwen lawyer by email read ( section 1 ) after reviewing same ( exhibit A ) paper work that I fax and mail countless time to Ocwen Research Department in XXXX XXXX XXXX, Fl. After I received my Annual Escrow Account Disclosure from Ocwen Dated XX/XX/XXXX.Look at ( exhibit F ). This is the respond from Ocwen Attorney to my email. Look at ( section 2 ) telling me in so many words that our agreement with XXXX XXXX XXXX was I had 60 months to pay back on my escrow account not 12 month. When a bank starts an escrow account they escrow the taxes and insurance. Let Ocwen explain why in XXXX their where no escrow account for taxes or insurance until Ocwen force me into an in modification from an 8.25 % to an 8.21 % interest rate. 
One of Ocwen Settlement with ( cfpb ) failing to honor in-process loan agreed by prior servicers. Why are Ocwen still doing this? 

THIS IS WHAT OCWEN ARE DOING TO ME NOW.

1. Ocwen failing to honor in-process loan agreed by prior servicers.

2. Charging improper fees and hidden fees of a lock box.

3. Never credit me back {$6000.00} for place flood insurance.

4. Why are Ocwen still doing this? 







XXXX XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation