Consumer complaint received 2026-04-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute the handling, validity, and reporting of the above-referenced auto loan account in which I am listed as a co-signer. This dispute is based on multiple deficiencies in required notices, improper handling of address records, and inaccurate credit reporting. -- - * * Failure to Provide Required Notices * * XXXX XXXX failed to provide legally required notices in connection with the repossession and subsequent sale of the vehicle. Specifically : * No * * Notice of Intent to Sell ( Notice of Disposition ) * * was provided to the primary borrower. * No * * deficiency balance notice or post-sale explanation * * was provided to the primary borrower. * Required notices were not consistently or properly sent to all obligated parties on the account. Under UCC Article 9, these notices are required to be sent to all obligated parties and must be sent to the correct last known address. Failure to provide such notices calls into question the enforceability of any claimed deficiency balance. -- - * * Address Discrepancies and Improper Notice * * I have updated my address with XXXX XXXX multiple times. Despite this : * The vehicle was repossessed from my correct and current address. * XXXX successfully sent correspondence regarding the repossession to this correct address ( see attached documentation ). * However, required notices related to the sale and deficiency were not sent consistently to the correct address, nor were they sent to the primary borrower. This demonstrates that XXXX had access to and knowledge of the correct address but failed to use it for all legally required notifications, depriving the obligated parties of the right to redeem the vehicle and participate in the sale process. -- - * * Commercial Reasonableness of Sale * * The vehicle appears to have been sold for a significantly low amount, raising concerns that the sale was not conducted in a commercially reasonable manner as required under applicable law. Without proper notice and an opportunity to redeem or monitor the sale, the resulting deficiency balance is questionable and potentially invalid. -- - * * Inaccurate and Inconsistent Credit Reporting * * There are discrepancies in how this account is being reported across the three major credit bureaus. XXXX has stated that they are not responsible for these discrepancies ; however, as the data furnisher, XXXX is responsible under the Fair Credit Reporting Act ( FCRA ) for ensuring that all reported information is accurate and consistent. Failure to ensure accurate reporting constitutes a violation of federal law. -- - * * Request for Resolution * * Based on the above, I am requesting the following : 1. Full documentation of : * Notice of Disposition ( including address used and proof of mailing ) * Post-sale deficiency balance and complete accounting * Details of the sale, including date, method, and sale price 2. Verification that all required notices were sent to : * The correct and most recent address * All obligated parties, including the primary borrower 3. Correction or removal of any inaccurate or unverifiable information reported to the credit bureaus 4. If proper notice and commercially reasonable sale can not be substantiated, I request that the deficiency balance be deemed unenforceable and that the account be updated or removed accordingly from all credit reporting agencies. -- - Please consider this a formal request for investigation. If you are unable to provide sufficient verification of the above, I expect appropriate corrections to be made promptly. I look forward to your response within the time frames required by applicable law. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- -

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation