Consumer complaint received 2025-04-13 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: AZ

Complaint narrative:
I am submitting this follow-up complaint against Synchrony Bank in response to their failure to adequately address the concerns raised in my initial complaint regarding arbitrary account closures and unjustified credit limit reductions. 

Despite my previous correspondence clearly outlining the harmful and potentially retaliatory nature of Synchrony Banks actions, the response provided was vague, dismissive, and failed to account for the specific facts and concerns I raised. Most notably, Synchrony did not provide a valid explanation for the closure of my XXXX XXXX account on XX/XX/XXXX, XXXXa decision that appears to have been made without merit and based on outdated or misleading credit information that has since been resolved. 

Instead of rectifying their actions, Synchrony has continued a pattern of damaging behavior, including repeated reductions in my credit limits across other accounts. These reductions artificially increase my credit utilization ratio, which they then use as justification for further closures, perpetuating a cycle of financial harm that is entirely of their own making. 

I want to emphasize that the XXXX XXXX account, like the XXXX XXXX XXXX account previously closed, was in good standing. It was used responsibly under a low-interest promotional plan and had no history of delinquency. The fact that Synchrony is repeatedly taking adverse action against accounts with no risk indicatorswhile citing factors stemming from its own practicesdemonstrates a troubling disregard for fair credit treatment. 

Furthermore, Synchronys response ignored my request for transparency, accountability, and meaningful resolution. Their unwillingness to reopen the accounts or restore credit limitseven after the issues they claim to cite have been resolvedraises serious concerns about potential deceptive and retaliatory business practices. 

Resolution Requested : The only acceptable resolution is for Synchrony Bank to : Reopen the XXXX XXXX account and restore the original credit limit. 
Reinstate the XXXX XXXX XXXX account under the same terms and credit limit. 
Cease all retaliatory actions, including unjustified credit limit reductions. 
Ensure that no inaccurate or misleading reporting resulting from these closures continues to impact my credit file. 
Review and disclose their internal policies and justification process for account closures and limit reductions that appear to be based on manipulative use of credit utilization metrics. 
If this matter is not resolved to my satisfaction, I will explore all available legal options, including the pursuit of class action litigation, to hold Synchrony Bank accountable for what I believe to be harmful, unfair, and deceptive practices impacting not only myself, but potentially thousands of consumers nationwide. 

I urge the CFPB to take a closer look at Synchronys practices and initiate a broader investigation into whether these actions constitute systemic violations of consumer protection standards. 

Thank you for your time and continued attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation