Consumer complaint received 2016-05-19 00:00:00
Product: Consumer Loan — Vehicle lease
Issue: Managing the loan or lease — 
Company: BMW Financial Services NA, LLC
State: FL

Complaint narrative:
XXXX XXXX, XXXX BMW Financial Services Account # : To Whom it may concerned : The payment due XXXX/XXXX/XXXX was sent through online banking at Bank dated XXXX/XXXX/XXXX and was posted on XXXX/XXXX/XXXX by BMW. The next due date would be XXXX/XXXX/XXXX and therefore the payment in question if received on XXXX/XXXX/XXXX would have been late. However, on the statement the payment was posted on XXXX/XXXX/XXXX. I am in the finance business and I have been leasing my vehicles since XXXX without ever missing a payment. For your review I have attached the following : Print Activity Report generated by my business account with XXXX Bank XXXX XXXX of my credit report showing Late of XXXX reflecting XXXX on my XXXX Report BMW Payment History Copies of my XXXX, XXXX and XXXX Account Statement XXXX XXXX Report showing XXXX - XXXX with the 30 day delinquency showing in XXXX XXXX. 
First, let me state that my payment history is consistently on time or within the 30 day period. I had a previous BMW about 8 years ago and paid the account on time as well. In addition, my credit report shows all of my accounts on time. I spoke with a representative named XXXX who told me that he had received the payment, but reported the payment as late anyway. His attitude was quite offensive and he had no intention of honoring my on-time payment. My Bank XXXX XXXX XXXX will certainly confirm processing my online payment to BMW. 
I am under a purchase agreement building a new home and I am extremely concerned that my score being affected so dramatically going from XXXX down to XXXX could affect my ability to obtain a mortgage especially since I have {$35000.00} at risk with the builder. I respectively request that the XXXX date late payment reported be reversed and reported as current. I am hoping that you take my overall credit profile into consideration as well as my credit history with BMW as well. 
BMW of North AmericaXXXX Account # : Dear Mr. : On XXXX XXXX, XXXX I wrote a letter to BMW Financial Services concerning a report made to the credit bureau where I made a payment that was received and posted the same day BMW reported my account to be more than 30 days past due. Rather than taking too much of your time you can review the correspondence related to this action. I did speak with XXXX of your XXXX XXXX XXXX who was less than receptive to working with me in order to give me a one-time waiver since the payment was at XXXX sent via electronic mail sent by my Bank on XXXX XXXX and received XXXX XXXX, XXXX. 
If you were to look at my credit profile you would see that all of my payments have historically been on time. I am also in the process of building a new home which we have downsized from the home we just sold recently and we have our mortgage approval, but conditional based upon final information that must be supplied included an updated credit report. I 'm sure you understand what a 30 day late being reported does to a person 's credit profile or credit score. I have {$35000.00} at risk which I will lose if I do n't have the requisite credit score required. 
I respectfully request that BMW change it 's reporting of my credit score to current for the XXXX XXXX, XXXX payment. I do understand that that my account history is not perfect, but all of my payments have been within the 30 day window which triggers a late charge when the account is over 9 days old. I am also making all of my payments direct to BMW Financial. 
Please consider my request favorably as I believe I have showed my ability to make sure my payments are and have been on time.

Company response to consumer: Closed with explanation