Consumer complaint received 2025-03-26 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Coinbase, Inc.
State: CA

Complaint narrative:
Subject Fw : Unauthorized Payment Processed from your XXXX account. 


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>Hide original messageEdit -- -- - Forwarded Message -- -- - From : Notifications - via XXXX XXXX To : Customer XXXX % XXXX Sent : Wednesday, XX/XX/year> at XXXXXXXX XXXX XXXX Subject : Unauthorized Payment Processed from your XXXX account. 

XXXX Notifications - sent you a document to review and sign. 
REVIEW DOCUMENT Notifications- XXXX Weve identified an unauthorized transaction made from your XXXX account to Coinbase : Amount : XXXX USD Transaction ID : # XXXX To safeguard your account and process an immediate refund, you must contact our Fraud Prevention Team at : " XXXX, XXXX '' Our representatives are available 24/7 to assist you in resolving this issue and preventing any additional unauthorized activity. 

Your accounts security is our top priority, and were fully committed to helping you address this matter swiftly. 
We appreciate your immediate attention to this alert. 


Best regards, XXXX Security Team " XXXX, XXXX '' Do Not Share This Email This email contains a secure link to XXXX. Please do not share this email, link, or access code with others. 

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Company response to consumer: Closed with explanation