Consumer complaint received 2017-08-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: WI

Complaint narrative:
I attempted to make two payments on XXXX XXXX because three were due. I was informed that if I wanted to do that on XXXX XXXX [ the 89th day ]. They would not accept anything but full payment of three payments on XXXX XXXX. At that time, I also learned that, the payment had increased to almost {$1800.00} per month. I am wondering why I am not being credit any principal on this loan even though I have asked several of the mortgagors ' that have bought this loan from each other several times over the years and NO ONE responds with a straight answer. I get a person that states this is your payment and this is what is due with zero explanation. I tend to believe this is the EXACT type of predatory lending that was the cause of the housing bubble in which the HARP Program was designed to rectify. However, under the current HARP regulations, I do not qualify when if I had previously applied years ago, I would have been take up right away and this would have been refinanced. Because I have diligently fought and scrapped to pay this mortgage I am, seemingly now, penalized for not asking for help earlier. However, this is not my fault for the type of loan that was created and I get zero accountability from any financial officer ; in any company that holds this loan. I wonder how the payment  can arbitrarily adjust without notification to me. There are two companies that have vest interest in this home. A home mortgage held by Ocwen and a home equity held by XXXX. Both companies have complaints by me but separate in nature. Ocwen has resisted my attempts to work with them by denying me a loan modification and offered me a payment plan that is affordable. I attempted to catch up my loan with Ocwen and they refused to accept finances from me to bring me away from a default status. I wonder how they can refuse to accept payments and deny me the ability to pay my mortgage but continually compound late fees and interest when they refuse to accept payment. Essentially, forcing a situation into an unrecoverable default status. I thought that, that was illegal to continually compound late fees or interest when refusal to accept funds were illegal. It reminds me of banks that try to repeatedly charge a person returned NSF fees for a single occurrence on an insufficiently funded expense. I thought you were only allowed to get hit with one fee per one occurrence, not multiple fees for one occurrence, yet, I am getting charged fees because they refuse to accept my payments. Ocwen told me I could apply for a loan modification so I did. Then a man called me and told me I did n't qualify for the modification. I explicitly asked him if it was a refinance or some other modification to the loan. He did not explain anything for give me any answer to my question. He just stated that I did n't qualify. He did not tell me what I needed to do to qualify or discuss any options. This whole thing seems like a scam to XXXX me out of my home. I would like straight answers and solutions to help me resolve my issues, not DEAD ENDS and a capital gain for them to foreclose on my home and recover the balance of the loan by selling my house under market value, then for the reality industry to pick it up and resell it for a profit. Sounds like a housing bubble racket that should be covered under the RICO act for racketeering. I guess because it is a decade after banks burned citizens it is OK for them to do it now without repercussion because all the smoke is cleared and no real laws have been passed to help people. Maybe laws that I am aware of. Hence, me contacting your organization to get this BANK to give me straight answers or force them to make my home affordable because it was purchased during a predatory lending period. NOT because the HARP program is being phased out by big business and corporate banking interests. There are people that have been spending their life savings trying to do the right thing, but get burned by the banking industry anyway. I want Ocwen to openly discuss my options and resolve things with straight answers, not people that dodge questions. The second company, XXXX, a home equity loan holder, locks me out of my online account and ca n't pay my note. They jacked my payment from {$130.00} per month to over {$400.00} per month. This company is the third company to take over this home equity loan. I have records that I have paid principal and interest on this loan, but they state that principal has NEVER been paid. How can the third loan holder of this XXXX it up so badly and be out of touch with the original loan. This note was for {$39000.00} and over ten years I have paid ONLY interest? Under and amortization calculator it states at I should have paid at least {$10000.00} principle of by now. This company is saying that it was an interest only loan. However, that is incorrect.

Company response to consumer: Closed with explanation