Consumer complaint received 2026-02-19 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Law Offices of Robert A. Schuerger Co., LPA
State: NY

Complaint narrative:
XX/XX/2026 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Robert A. Schuerger XXXX Law Offices of Robert A. Schuerger Co. , LPA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Law Offices of Robert A. Schuerger Co. , LPA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Disciplinary Counsel XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Violation of Fair Debt Collection Practices Act by the Law Offices of Robert A. Schuerger Dear Sirs/Mesdames : This a complaint against XXXX XXXX XXXX XXXX XXXX for the Law Office of Robert A. Schuerger . On XX/XX/2026, I received a call from XXXX XXXX, who called me, and who I also called regarding a debt that I owe XXXX XXXX Solutions . When I spoke with XXXX XXXX, I acknowledged the debt. I further explained that I am on a fixed income, but that in spite of that, I wanted to arrange to pay XXXX XXXX because XXXX, the employee with whom I did business, was very good to me. XXXX was also polite, and the company extended credit to me for a laser printer that works very well. In addition, I did not deserve to receive credit. I explained to XXXX XXXX that I am willing to pay {$100.00} per month via automatic payment because I owe the money, and because I am both grateful and ashamed that I did not keep up my end of the contract. We had what I believed to be a meeting of the minds based on XXXX XXXX statement that he would send a contract that I would sign. He has not sent the contract. While it has been less than twenty-four ( XXXX ) hours since that conversation, I believe that a sufficient amount of time has passed for the company to have a member of their clerical staff send a contract for me to sign so that {$100.00} a month can be taken out of my account. As of the writing of this e-mail, XXXX XXXX has not sent a contract. Furthermore, the Law Offices of Robert A. Schuerger has a history of engaging in the violation of the FDCPA sufficient to commence legal actions against them in federal courts. I stand on my word. XXXX was good to me, and I want to try to keep my promise to finish paying off the debt. I know this sounds silly, but I do not have a lot of support. XXXX and his company supported me when no one else would. All I want is for the Law Offices of Robert A. Schuerger to send me a contract accepting my monthly payment of {$100.00} starting on XX/XX/2026. I need a written contract so that the Law Offices of Robert A. Schuerger does not go into my bank account and take {$800.00} out of a monthly XXXX check of {$1100.00}. I respectfully ask the CFPB to require the Law Offices of Robert A. Schuerger to provide me with a contract so that I can commence automatic payments, and so I can avoid being a victim of the Law Offices of Robert A. Schuergers violation of 18 U.S.C. 1344, bank fraud for having made an unauthorized transaction that I will not be able to contest because I owe money. Thank you for reviewing my e-mail. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please Note XXXX XXXX XXXX did not use abusive language, but given the choices that were presented to me, I chose that XXXX.

Company response to consumer: Closed with explanation