Consumer complaint received 2025-08-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XX/XX/XXXX Equifax Information Services LLC XXXX. XXXX XXXX XXXX, GA XXXX RE : Formal Dispute Under the Fair Credit Reporting Act ( FCRA ) XXXX XXXX XXXX  Charged-Off Account Reporting Inaccuracies To Whom It May Concern : I am writing to dispute inaccurate and misleading information on my Equifax credit report regarding a XXXX XXXX XXXX charged-off account. The account is currently reporting : XXXX missed payments Balance : {$3400.00} Past due amount : {$1000.00} Last payment date : XX/XX/XXXX ( disputed ) Data reporting last payment as : XX/XX/XXXX Late payments : XXXX XX/XX/XXXX Derogatory status : XX/XX/XXXX This reporting contains multiple material inaccuracies and misleading information in violation of the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ).

Firstly, the account is charged off, yet continues to show monthly late payments after the charge-off date, which is improper and misleading. Reporting new missed payments on a charged-off account falsely re-ages the debt and misrepresents my payment history, creating a materially false impression of my credit status.

Secondly, there is an inconsistency in the reported last payment date, which is shown as XX/XX/XXXX, but the data reporting reflects a last payment in XX/XX/XXXX. 

Thirdly, the account shows a significant outstanding balance and past due amount, but I have yet to receive a Form 1099-C or any documentation evidencing debt cancellation, which I request as part of this dispute.

Legal Basis : Under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers must not report information they know or have reasonable cause to believe is inaccurate. Further, 15 U.S.C. 1681i ( a ) requires Equifax to conduct a reasonable reinvestigation of disputed information and promptly delete or correct any inaccurate or unverifiable information. 

Case law also supports my position : In XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX, XXXX XXXX XXXX ( S.D. XXXX. XX/XX/XXXX ), courts held that reporting new late payments on a charged-off account is misleading and violates the FCRA. 
In XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ), the court found that failure to conduct a reasonable reinvestigation and correct inaccurate reporting constitutes a willful violation of the FCRA. 
In XXXX v. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ), furnishers were held liable for reporting inaccurate information, emphasizing the duty to ensure accuracy. 

Demand for Action : 1. Conduct a thorough reinvestigation of this XXXX XXXX XXXX  charged-off account.

2. Remove all inaccurate monthly late-payment notations and derogatory statuses reported after the charge-off date.

3. Correct the inconsistent last payment date to accurately reflect verified records.

4. Provide a copy of the Form 1099-C or other documentation evidencing debt cancellation, or confirm that none exists.

5. Provide a detailed explanation of the verification process used to confirm the accuracy of this accounts information.

6. Provide me with an updated credit report reflecting all corrections.

Failure to comply with the FCRA will leave me no choice but to pursue all available remedies, including filing complaints with the Consumer Financial Protection Bureau and seeking damages under 15 U.S.C. 1681n & 1681o.

This letter serves as formal notice under the FCRA. Please respond within 30 days as required by law. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief