Consumer complaint received 2024-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Third Dispute and Formal Complaint Regarding Inaccurate Late Payment Reporting on XXXX  XXXX Account Dear CFPB, I am filing a formal complaint against Experian for failing to correct inaccurate late payment information on my credit report regarding my XXXX  XXXX account ( Account Number : XXXX ). Despite multiple prior requests for correction, as documented in letters dated XX/XX/XXXX and XX/XX/XXXX, the inaccuracies remain unchanged, violating both the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). I am requesting immediate action to correct these errors as detailed below. 
Account Information and Summary of Errors : XXXX : Reports 30-day late payments inaccurately for XXXX and XX/XX/XXXX, despite on-time payments. The account shows as open with a high balance of {$590.00}, last verified on XX/XX/XXXX, with a {$600.00} credit limit and no outstanding balance. 
Experian : Also reports XXXX late payments for XXXX and XXXX, inaccurately marking on-time payments as late. The account status is open, with the same high balance of {$590.00}, last verified on XX/XX/XXXX, and a credit limit of {$600.00}. 
XXXX : Does not report any payment history for this account. 
Given these inaccuracies, I am formally requesting that all incorrect late payment notations be removed and that the account status accurately reflects " Paid As Agreed, Never Late. '' This correction is essential to ensure that my credit report represents my financial responsibility.

FCRA and TILA Violations FCRA Violations : Under 15 U.S. Code 1681i, credit reporting agencies must ensure the accuracy of information in consumer files, which has not been upheld in my case. Additionally, 15 U.S. Code 1666b requires creditors to send periodic statements at least 21 days before the payment due date. The inaccurate reporting of late payments suggests a failure to comply with these standards.

TILA Violations : The Truth in Lending Act mandates accurate and timely disclosures to consumers. The ongoing reporting of inaccurate late payments has negatively impacted my creditworthiness, resulting in financial harm.

Protection Against Non-Payment of Obligations Act ( PAANL ) : The act reinforces creditors ' responsibility to provide timely statements, preventing undue penalties to consumers. The errors in late payment reporting on this account have not been addressed despite XXXX previous disputes. 
Desired Resolution I am formally requesting the immediate removal of all inaccurate late payment notations on this account. Additionally, I request a written confirmation of this correction upon completion of your investigation.

Legal Compliance and Expected Response If this issue is not promptly resolved, I intend to escalate this matter, which may include legal action and filing additional complaints with relevant regulatory agencies. Please ensure that your response includes a detailed explanation of the procedures followed in your investigation and the documentation used to verify the reported information. Failure to comply within the XXXX period will be considered a violation of FCRA guidelines. 
Thank you for your attention to this matter. I trust that Experian will uphold its obligations under federal law and ensure the accuracy of my credit report. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation