Consumer complaint received 2026-01-20 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: REGIONS FINANCIAL CORPORATION
State: NC

Complaint narrative:
Entered into a contract with XXXX XXXX XXXX XXXX on XX/XX/XXXX to install fence in the amount of {$11000.00}. I went through their " in house '' financing company for a loan ( 24 months same as cash ), EnerBank which required that I execute credit application via docusign. 
On XX/XX/XXXX, I signed a credit application ( application # XXXX ) that included a " Consumer Note & Disclosure Statement '' for Enerbank that DID NOT include the actual amount financed or number of payments ( BLANK ), just all of my personal information. I was advised that I was only " executing the document '' in order to finish the application process, and that once they received my signature, they would be able to calculate how much they could finance the loan. I asked to borrow only the amount for the fence in the amount of {$11000.00}. When the documents were returned to me, it showed that the amount financed was for {$11000.00} ( with an asterisk indicating estimate ), and the payments at that estimates rate were, {$230.00} for XXXX payments and {$230.00} for XXXX payment. I called Enerbank and advised them that I had only borrowed {$11000.00} and that the AMOUNT FINANCED should reflect the actual actual amount and not an estimate since we all knew that amount that I needed to get the fence. No one would listen to me when I kept calling customer service requesting an updated and correct truth in lending disclosure statement. I was advised to review my billing statement for this information. Please also note in attached document, Enerbank never deducted my payments towards the principal balance, but towards the interest. 
Based on the estimated " amount financed '', this made my payment significantly higher than it would had been had they use the correct amount that I borrowed. And it made it over {$10.00} greater on a loan over {$1000.00}. All my request were ignored. Therefore, when I did make my payments according to the actual amount borrowed, I was told that I incurred a late fee because I did not pay what was on the truth in lending disclosure even though it was wrong. These fees were continually added on for over the next several months in XXXX because I refused to make the incorrect payment and they refused to correct the truth in lending disclosure statement. 
As I approached the end of loan date ( Loan # XXXX ), On XX/XX/XXXX I made a payment of {$400.00} and asked the representative the payoff amount, which should had been {$9600.00}. However, he stated that I owed {$9800.00}, most of which were late fees, and interest had been charged BEFORE the end of the 24 months same as cash agreement. He advised that this was because I did not pay the {$230.00} every month and paid less. I advised him that I was paying according to my actual " amount financed '' and therefore I should NOT BE penalized because I DID NOT borrow was they estimated and never corrected. It was as if they did not want me to pay this loan off before the end of the term in order to make a profit off of me. I had the {$9600.00} to pay but they REFUSED to accept less than the amount that included late fees and interest charges! They reported this account " CHARGED OFF '' as of XXXX XXXX to all XXXX credit bureaus, but refuse to send me a XXXX to reflect their actions. 
Between the time I spent arguing and pleading to speak to supervisors or management teams during XXXX to assist me in making this account right, I had also been taking my father back and forth to the hospital due to acute XXXX failure. Iadvised them that I wanted to settle this account so that I could concentrate on my father 's ailing health, but to no avail. This has cause me a great deal of stress right up to him passing away on XX/XX/XXXX. 
I made XXXX last attempt today XX/XX/XXXX to attempt to request that Enerbank send me the correct truth in lending statement, a XXXX ( because they admitted that they charged off the account and reported it to all XXXX credit bureaus, and the IRS in XXXX, but will not assist me other than requesting that I pay them $ XXXX. I would had been able to pay the amount I actually owed on XX/XX/XXXX had the representative not used deceptive practices for the gain of this company. They are also more Regions Bank. Which was changed AFTER the loan application process. 
Thank you for your time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation