Consumer complaint received 2026-02-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
XX/XX/year> XXXX : I received a call from Chase ( I verified the number and was a branch at XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX phone XXXX. They asked if I had tried to open a checking account, I said no, then they asked if I tried to XXXX amounts of {$2000.00} and {$3000.00}, I said no. They transferred me to the fraud department and then fraud said that someone internally in a branch was trying to withdrawal {$15000.00}, we had just had a depost from XXXX for a total loss of {$9100.00} that morning and {$6000.00} from an external account so I could get a cashiers check that day to buy a car for my dauhter at XXXX  ( they do not take debit or credit cards ). To " avoid the withdrawal from within and to try and catch the person internally '' they said for me to transfer {$15000.00} to another chase account and gave me that number ( a real account ). I transferred the {$15000.00}. Within an hour I got a call from an XXXX number saying it is chase and if I tried to XXXX  {$2000.00} and I said no and asked what the status was on the {$15000.00} the agent said she was not aware so I explained it to her, she said to immediately go to the closest branch and reverse the transaction as it was pending. By the time I got into a branch ( XXXX, texas ) the $ had already been withdrawal from the new account. The representative that was with me in the XXXX branch verified that the phone number was a chase number and an actual branch, he said he would vouch for it ( XXXX XXXX ). A claim was filed, I filed a police report and a claim with the XXXX XXXX department with chase. Chase sent a notice to me today saying that my funds can not be returned because I " benefitted or approved the transaction ''. I was under duress and coerced by what I thought and think is a chase employee. I called the FDIC and they said Chase has insurance for fraud and to file a complaint through CFPB. I just talked to Chase complaint department and she transferred me to the claim department and after 20minutes the line was disconnected. I want to file charges and have contacted the Sheriff who filed the report but I need more help. This is a scam within chase and they have taken {$15000.00} of my money or they have allowed a scammer or criminal to open an account and steal from them and me but they have no recourse only me the customer of 30years. Chase has insurance for this situation, I just have to just trust my bank with my money. This is life changing $ for me and my family. 
The Chase claim number is XXXX at the number XXXX. The XXXX XXXX reference number is XXXX at the number XXXX. I spoke to XXXX at the Branch complaint escalation department at XXXX. The police report is with the XXXX XXXX XXXX Department XXXX XXXX at XXXX report # XXXX. The branch where the transaction was made is XXXX XXXX XXXXXXXX XXXX XXXX XXXX on XX/XX/year> XXXXXXXX XXXX XXXX XXXX  transaction # XXXX. Chase Account number the {$15000.00} was transferred to is XXXX

Company response to consumer: Closed with explanation