Consumer complaint received 2025-05-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
My name is XXXX XXXX XXXX, and I am the daughter of the late XXXX XXXX XXXX XXXX, who passed away on XX/XX/XXXX, in North Carolina. My father was the founder and owner of XXXX XXXX XXXX XXXXXXXX, with multiple business accounts held at Wells Fargo. 

On XX/XX/XXXX, I lawfully submitted my fathers XXXX Will to XXXX XXXX XXXX XXXX and was officially appointed as the Executrix of his estate. I was issued Letters Testamentary, giving me full legal and fiduciary authority over the estate and its related financial assets. 

On XX/XX/XXXX, I submitted this court authority, along with corporate documents, to Wells Fargo, officially assuming legal control of seven ( 7 ) business accounts tied to XXXX XXXX XXXX XXXX. I was confirmed as the sole authorized signer and business owner of the accounts. 

On XX/XX/XXXX, a conflicting XXXX XXXX was submitted by XXXX XXXX XXXX ( my fathers surviving spouse ), which excluded me entirely and contradicted all prior wills. I immediately filed a formal Will Caveat, which, under N.C.G.S. 31-36, suspends any further probate actions until the court resolves the dispute.

Despite this active legal dispute, and despite my court-authorized control, Wells Fargo staff allowed XXXX XXXX or her agents to access and close all 7 business accounts on or around XX/XX/XXXX. Over {$250000.00} was withdrawn in cashiers checks without my consent. These actions occurred without any court-signed revocation order, and during an open estate case with a pending will contest. 

This is a serious violation of : N.C.G.S. 28A-8-1 prohibiting interference with an appointed fiduciary N.C.G.S. 28A-13-3 restricting unauthorized handling of estate assets N.C.G.S. 31-36 freezing probate processes once a will caveat is filed I believe Wells Fargo permitted these transactions by relying on false, misleading, or incomplete legal documents, possibly without any compliance verification. As of today, no valid court order has been signed revoking my status. A proposed revocation was submitted by XXXX XXXX attorney, but it was never entered or signed. 

This situation has caused extreme financial harm, including loss of control of the business, estate instability, and the need to hire legal counsel to repair the damage. Wells Fargos actions appear to violate not only fiduciary banking protocols but also state probate law. I have informed the Clerk of Court and am preparing contempt filings.

I am requesting that the CFPB investigate : 1. How this breach of
authority occurred during a court-ordered estate administration ; 2. What documentation Wells Fargo accepted to authorize the closure ; 3. Which employees or departments were involved ; 4. Whether Wells Fargo followed federal rules regarding fiduciary account protection during probate and contested wills. 

I am seeking restitution, compliance enforcement, and support in holding the institution accountable for this significant breach.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation