Consumer complaint received 2025-07-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
On XX/XX/year>, I was informed that my bank accounts with Wells Fargo were being closed due to a review indicating one or more checks deposited to or cashed against your account may be returned unpaid. I contacted Wells Fargo immediately and learned that a check I attempted to deposit for {$400.00} had been blocked because of concerns it could be returned unpaid. I explained to the representative that the check would indeed clear, and it seems unreasonable to close my account based on a check that was never actually deposited or processed. They mentioned that a system flagged the check as a possible issue, and that was their sole reason for closing the accounts. 

The agent suggested that my accounts could potentially remain open if I provided proof of payment. However, I argued that I can not present proof of a check clearing if it was never accepted for deposit in the first place. The following day, another representative instructed me to submit documentation showing I had sufficient funds to cover the check. I provided evidence of my overdraft privileges that Inwas accessing, expecting this to suffice. However, I was told that my overdraft balance wasnt an acceptable form of proof, as banks typically dont consider overdraft protection. 

Wells Fargo has unjustly categorized me as someone who wrote a bad check, despite my clean record of never having a check returned, or writing a bad check with them. I continued to follow up with additional documentation, including a letter from my bank confirming that even my last check cleared successfully. Unfortunately, the representative simply stated that my documentation was received but would not alter the bank 's decision nor would they be passed on for anyone else to look at. My accounts, which receive employee and social security deposits, are now pending closure. 

What is particularly frustrating is that the bank claimed to be acting to prevent a loss, yet an unsettling contradiction occurred : they deposited my spouses direct deposit of nearly {$3800.00} into our joint account, as well as my social security payment of {$1100.00}, which allowed us to manage and pay our bills. However, despite these timely deposits, the bank then initiated the process to reverse these transactions about 24-48 hours later resulting in our accounts plunging into the negative, to an appealing {$10000.00}. Ironically, the very bank attempting to prevent a loss is the very bank who created one. 

Fortunately, after some discussion, the bank agreed to release the deposits to restore a positive balance and allow thrle transfers to clear. Yet, shortly after, we were criticized for a negative balance of {$4.00} among accounts due to monthly fees, however due to the block we are unable to even transfer funds, thus compounding the situation. Additionally, a direct deposit of {$150.00} from my husbands paycheck was rejected because his name isnt on my account, despite this being a consistent deposit. 

In essence, the only entity causing financial loss in this situation is Wells Fargo. I firmly believe my accounts should be reinstated, as I have acted responsibly throughout this matter, and it is the bank that has fostered these challenges and losses.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation