Consumer complaint received 2025-01-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I was informed from Equifax, years ago, that they knowingly and admittedly released ALL of my sensitive information ( SS, drivers license, name, address, DOB, credit cards, financial institutions, phone number etc. ) My ENTIRE identity was released to the criminal public. XXXX XXXX was tasked with reimbursing victims of this disaster. I filed XXXX separate claims with XXXX in XXXX. At that time, it was new and their claim form included lawyers fees and other irrelevant questions. I am sorry to say that identity theft is a felony and I will be the victim of criminal activity in my name, for the rest of my lifetime. My identity has no value as I share it with the world. Since the release of my identity I have had credit cards taken and maxed out in my name ( $ XXXX ). I am being sued for that. I also had a loan taken out in my name in the amount of {$15000.00}. There have been various crypto currency transactions thousands each taken from me, using my identity and bank account. Each transaction was instantly reported to XXXX to add to my claim. Beyond the big transactions, I am on my XXXX debit card since XX/XX/XXXX due to monthly, sometimes weekly fraudulent purchases made using my identity. I can switch banks, phone number 's, new drivers license etc, but once your SS is released you are fresh out of luck and will remain a victim FOREVER. Changing my SS is difficult and erases my life. That is the ONLY way this may stop, yet I cant do it. I email, write letters, call etc. and get sent a very generic email in return. Equifax owes me {$40000.00} ( more was stolen, yet thats their max ). They also owe me hours spent ( their XXXX is XXXX, yet I spend hundreds of hours ). Equifax does not read, respond, nor care about victims of their own actions. I am destroyed financially, mentally, physically, and emotionally. The effects of complete identity theft are beyond anything I ever imagined. Just yesterday, XX/XX/XXXX, my entire bank account was wiped out by criminals ( over {$400.00} ), money I need for the rest of the month to SURVIVE. Yet the banks take a claim, and take XXXX days to investigate. These investigations often are denied due to the criminals having all of the correct information, my entire identity, to make their transactions legitimate to banks. I have written the former President, my State Attorney, XXXX  investigates to find out who is actually reviewing all the emails and claims and where the victim compensation money is going. I assure you, not to the victims. Although, I did receive a check for {$11.00} on XXXX XXXX, XXXX. I have never been more insulted in my lifetime. I have no idea where that minute amount came from and am so deeply devastated. The judgement states Equifax owes victims of this breach monetary and non monetary compensation. I believe non monetary damages include a major decline in my mental and physical health. I am COMPLETELY broke this month due to fraudulent activity thanks only to Equifax. I am living in survival mode. To be honest, if this continues, which it will for my lifetime I will lose my home. Thats the honest truth about how disgusting Equifax and XXXX XXXX XXXX are. Not only that, but to send documents, with proof via the tens of thousand stolen from me ( using my identity ) to government officials and be ignored pains me. I suffer and criminals win. How does our legal system allow that??? The judgement sure didnt, but NOBODY cares in the least.

Company response to consumer: Closed with non-monetary relief