Consumer complaint received 2021-12-30 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: GreenSky, LLC
State: IN

Complaint narrative:
In XX/XX/XXXX an account was opened thru GreenSky for windows and siding with XXXXXXXX XXXX XXXX  XXXX XXXX XXXX XXXX. with differed interest for 18 months acct ending XXXX. On XX/XX/XXXX GreenSky allowed an unauthorized draw to the merchant for {$16000.00} vs {$11000.00} for an overage of {$5000.00}. Through the dispute process GreenSky admitted their error and credited the account back the {$5000.00} as a payment on XX/XX/XXXX vs backdating to the draw date of XX/XX/XXXX so that interest accrual for the differed interest would be correct. I was informed that they could not back date and all deferred interest would be waived. On my statement of XX/XX/XXXX it reflects deferred interest of {$640.00} is still listed. I have questioned it and no reply. It has also been found that GreenSky did a change in terms on this account when they changed the Complete Purchased by date from XX/XX/XXXX to XX/XX/XXXX without my authorization to allow the merchant to request an additional draw. That draw was not acknowledged or approved. On XXXX XXXX while reviewing the account on line I found a second account ( XXXX ) listed and documents with my name with a new account number, different rate, different term and different lender than the account I signed for in XXXX but for the same amount of {$32000.00}. I immediately contacted GreenSky and I was told in an email by XXXX XXXX she would investigate and would close and block the unauthorized account immediately and a letter of confirmation would be sent. It has not been received and the account is open and active. The next day when I checked the account it had a {$21000.00} balance owning and the original account showed XXXX. She assured me that no activity would happen on the account and to disregard the texts and emails requesting I confirm and authorize this fraudulent account. I did not. I was then told that a GreenSky Sales person created the account with completely different terms dated XX/XX/XXXX on the " impression '' from the merchant that I was in agreement with a new loan. I was not contacted by GreenSky or the Merchant about a new account. Many texts and emails were received requesting activation of this account, I replied to none of them as she stated that they were system generated. The next day XX/XX/XXXX the account has a balance owing of {$21000.00}. The account portal provided copies of the documents with totally different terms and rate. I was informed by XXXX that the salesman " rebooked '' the account. There is no rebooking, the original loan is still active and open, the balance is now XXXX, but terms and conditions of this unauthorized fraudulent loan are from a different lender with totally different terms and conditions. I noticed that my credit was also ran again. When I questioned it I was told no that it was not and they used the original report from the first loan that was initiated in XX/XX/XXXX but the credit disclosure states XXXX was ran on XX/XX/XXXX. I have asked for clarification on all of the irregularities and mis information and asked them to provide documentation for the loan that shows why this account was created on " intention and assumption vs proper authorization by the customer. Unauthorized Accounts created and transacted upon are not legal and are fraudulent. The additional inquiry and established account will hurt my credit scores and I am told that they are working on it and given the excuse that it is a staffing issue. I see that GreenSky was fined by the CFBP for this exact type of behavior in XX/XX/XXXX. This is proof that it is till happening. I am not sure why Greensky sales staff would create unauthorized loans on the " intention '' that they received by talking to a merchant. This type of lending is still happening is still happening with them today even after your findings.

Company response to consumer: Closed with explanation