Consumer complaint received 2019-10-22 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened to arrest you or take you to jail if you do not pay
Company: Diverse Funding Associates LLC
State: VA

Complaint narrative:
Diverse Funding Associates, LLC Phone : ( XXXX ) XXXX and ( XXXX ) XXXX and XXXX Address : Diverse Funding Associates, LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NY XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- I am requesting an escalation to the FTC to include a full investigation into the unlawful and deceptive business practices of Diverse Funding Associates, LLC, its executive management team, in house collection agents and 3rd party collection service companies. Currently I am being harassed by Diverse Funding Associates, LLC regarding a debt they currently hold under my SSN. I verified during the closure with the owner of the original account that they received my request for a cease and desist for no contact and the agent was advised to mark the account in a manner that if the debt was outsourced for collection that they would see the account notated for no contact as well. Diverse Funding Associates, LLC has willfully engaged in a complete disregard for my request. They are impossible to deal with, regarding the robo calls, multi line phone numbers and refusal to disengage with contacting my family and roommates. The sources of contact and information uncovered lead back to Diverse Funding Associates, LLC and can not be confused with any other debt purchaser. I feel I am under extreme duress from their relentless refusal to cease their harassment. I provided direct notice to their Diverse Funding Associates, LLC as a company, along with their partners, but they continue to send physical letters to my home mailbox, make phone calls, and send other digital correspondence. Their company, agents and partners continue to attack me, my family, and my roommates forcefully attempting to collect on a debt held by their office and they tell me that they have filed multiple lawsuits against me in court ; even though I already have verified that my documents reached them and they received the notices I mailed them, as well as their partners containing cease and desist letters to each of their correspondence addresses. In addition to those notices, I also verified that Diverse Funding Associates, LLC and its partners did receive the separate letters advising that I am having to file a bankruptcy and Im getting together my filing fees. I dont have the funds at this time and although there are several legal firms who have offered to take my case against Diverse Funding Associates, LLC at no cost upfront ; my bankruptcy filing is a different issue it takes time to get together the funding for that with help from my family. There is no confusion regarding my clear communication to Diverse Funding Associates, LLC. I made sure to send the appropriate notices to Diverse Funding Associates, LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NY XXXX, as well as to the addresses of their partner firms. In order for Diverse Funding Associates, LLC to fraudulently obtain a default court judgement in their favor, they and their partner firms lie outright about their contact records and deny any receipt of my correspondence and continue to aggressively collect on a debt held by their offices. I am certain they have falsified their records. In the process of their profane and aggressive collection efforts before and after receiving my cease and desist requests with notification of bankruptcy intent ; they have exposed my private financial issues to estranged family members and my roommates. Their actions have put an agonizing amount of stress on me and ruined my mental health state. I have also escalated a formal complaint to the Virginia State Attorney Generals office for investigation into the business dealings of Diverse Funding Associates, LLC in my state. After consulting with a legal advocate attorney who is handling other complaints against Diverse Funding Associates, LLC, I intend to seek all options through class action or individual suit including any compensation available to me based on the array of evidence I have accrued that documents in full detail their continued aggressive harassment, their collection agents and 3rd party firms abuse and coercion using lawsuits against me, intimidation and blatant disregard for the protective laws in place by flat out refusing to abide by my cease and desist requests for no contact along with an additional refusal even after receiving notice of my intent to file bankruptcy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation