Consumer complaint received 2025-01-16 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Block, Inc.
State: TN

Complaint narrative:
I'm on XXXX and have been for XXXX  years now at least. XXXX pay date is XXXX of every month and for last XXXX or XXXX months I have had it going into my cash app account via direct deposit which cash app does usually release this deposit a few days early as do most banks these days. There's no problem with that but my XX/XX/XXXX check was deposited on XX/XX/XXXX in the amount of XXXX dollars and XXXX cents which is my check amount after insurance is deducted by XXXX before they send it. Anyway I didn't notice till a few days after that that XX/XX/XXXX deposit happened because I checked the amount in my account a few different times and it was XXXX so finally I investigated by looking at transactions/deposits page maybe 3 or 4 days later when i saw it had been deposited XXXX XX/XX/year>. Then that same day there were XXXX reversals XXXX for {$990.00} and then another one for {$750.00}. So I naturally contacted cash app support and they told me these reversals were per request of ssa treasury. Then I contacted ssa treasury and they said they did not request nor did they receive these XXXX reversals and added that if they had or did recieve these XXXX payments they would rerelease my benefit check back to me but they of course couldn't release if they didn't recieve them. Since then for a month and a half or how ever long it's been I have contacted both of these XXXX organizations XXXX XXXX times a piece and they both maintain these stances on this issue. I will say the ssa treasury did provide a trace number for all there showing regarding this issue and that was the trace number for my deposit that showed it was completed on XX/XX/XXXX to XXXX XXXX  which is cash apps bank. On the flip side of this cash app support has offered XXXX proof of anything other than maybe 9th or tenth time i called them after being on phone with a man for ahalf hour or so typed an email to send me while getting me to tell him 5he transaction dates and times so he could send that to me as the proof or documentation i had been begging them for so many timrs before this conversation. I can't believe they are allowed to handle folks money without keeping records and on top of that they refuse to replenish money they weren't authorized to take from m6 accoun5 and won't prove they sent it where they sent it so I can get my money back. I'm a little angry. I'm a month behind on bills and broke already this month trying to play catch up. Without this missing deposit which just vanished into thin air XXXX I will stay behind for a while. I need yall to please help me in finding this check that XXXX can find and cash app don't seem like they care enough about me as a client to fix this issue or provide proof that I can take to ssa to get my lost money if they are telling the truth about the ssa requesting 5hat money. Thanks so much for your time and hard work hopefully helping me resolve this issue XXXX

Company response to consumer: Closed with explanation