Consumer complaint received 2025-04-09 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Lloyd & McDaniel, PLC
State: IL

Complaint narrative:
I received a summons from the XXXX XXXX XXXX XXXX issued on XX/XX/XXXX to appear on XX/XX/XXXX. I sent XXXX emails ( XX/XX/XXXX & XX/XX/XXXX ) to the attorney office of Lloyd & McDaniel , PLC who is representing XXXX  XXXX XXXX ( XXXX  ) requesting information regarding the matter. It wasn't until after the second email that they replied and indicated they would not handle the matter via email, they insisted on phone contact only ( I had hoped that I could get everything in writing for tracking purposes ). So, I called and left a message on the XXXX of XXXX ( call not returned ) and again on the XXXX of XXXX before I was able to speak to someone. During that conversation they indicated that they didn't have the information I needed and connected me with XXXX who in turn said they would send the requested information but it could take XX/XX/XXXX business days. The first court date was the XXXX of XXXX where the case was continued until today, the XXXX of XXXX because I still hadn't received the documents. After not receiving anything for several weeks, I called the attorney office again to inquire, was told they still showed the case was on hold and again I was transferred to XXXX. They in turn told me they also had a block on the account because they were doing internal research and that I'd have to call them back but they couldn't tell me when to do that. In XXXX I received XXXX pieces of mail from XXXX, XXXX indicating that they were denying my claim, another stating that they were continuing to research the file and there was nothing for me to do at that time. Confused, I placed a call to the number on the letter/s and was told they couldn't provide further information because the file was closed and any information needed at that point would have to come from the attorney 's office. I called the firm again for the information and was told they would send what they had. They sent statements ( via XXXX with the full credit card account # on the documents-who does that-??? ) for 1 year, XX/XX/XXXX through XX/XX/XXXX even though I'm told the account was opened in XXXX. Nowhere on those statements does it show what was charged, how much of the amount they show in total is for interest, fee 's, credits or adjustments to the account. There is nothing that assists in me knowing anything about this debt. I called the firm again on XX/XX/XXXX and explained this to them again, including that I believed this to be documentation that they required to provide to me if requested according to the law to which I was promised a return phone call from someone who could help me - that call still hasn't been received. Today, XX/XX/XXXX, in our subsequent court date the attorney/s told the judge I had everything they had, that they supplied well over XXXX pages of documentation ( half of which was advertisements for XXXX  ) to which the judge set a trial date for XXXX. If this matter is in fact something that has to do with me, please understand that I'm not trying to run away, I just want information to make an informed decision about my money. I don't feel that I'm being treated fairly, I feel bullied. Additionally, I now feel like I now have to spend money to hire my own attorney to get what they know they should supply. Any assistance to this situation is appreciated.

Company response to consumer: Closed with explanation