Consumer complaint received 2024-11-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Westcreek Financial
State: MI

Complaint narrative:
Sure! Below is a sample credit law or legal provision that could address a situation where a creditor fails to provide an accessible way for a borrower to pay down their balance online : XXXX XXXX XXXX XXXX XXXX XXXXProvision : Accessibility of Online Payment Options for CreditorsXXXX XXXXSection 1. Requirement for Online Payment OptionsXXXX XXXX XXXX XXXX XXXXOnline Payment AccessibilityXXXX  : A creditor must provide a secure, user-friendly, and accessible method for borrowers to make payments online towards the balance of their credit accounts. This payment option must be available 24/7 and should allow for one-time or recurring payments. 

( b ) XXXXPayment Method DetailsXXXX  : The creditor must ensure that online payment methods accept commonly used payment forms, including, but not limited to, credit cards, debit cards, ACH transfers, and other widely accepted electronic payment systems. 

XXXXSection 2. Notice and TransparencyXXXX XXXX XXXX XXXX XXXXClear Communication of Payment OptionsXXXX : The creditor must clearly disclose the availability of online payment options, the payment methods accepted, and any applicable fees, at the time of account opening and through periodic account statements or communications. 

( b XXXX XXXXTimely UpdatesXXXX : Any changes to the online payment process, including new fees or the removal of payment options, must be communicated to the borrower at least 30 days in advance, either through a mailed notice or via the creditor 's official online communication channels. 

**Section 3. Accountability for Non-Compliance** ( a ) **Failure to Provide Accessible Online Payment Method** : If a creditor fails to provide an accessible and functional online payment method as required under this provision, the borrower may request that the creditor waive any late payment fees or penalties associated with the non-payment or delayed payment resulting from the lack of such an option.

( b ) **Penalties for Non-Compliance** : In the event a creditor does not provide an accessible online payment method, the creditor may be subject to a fine imposed by the regulatory authority , up to a maximum of {$500.00} per affected borrower, or other penalties as determined by applicable law.

**Section 4. Regulatory Oversight** ( a ) **Consumer Protection Enforcement** : The relevant regulatory body, such as the Federal Trade Commission ( FTC ), Consumer Financial Protection Bureau ( CFPB ), or applicable state consumer protection agencies, shall have the authority to enforce this provision and ensure that creditors are in compliance with the requirements for online payment accessibility.

( b ) **Annual Reporting** : Creditors must report annually to the regulatory authority on the status of their online payment systems, detailing accessibility, user experience, and compliance with this provision.

-- - This type of provision would aim to ensure that consumers have an accessible, transparent, and easy way to make payments, while holding creditors accountable for not providing such services. Account by XXXX

Company response to consumer: Closed with explanation