Consumer complaint received 2024-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/year> a wire transfer for the amount of {$26000.00} was initiated by XXXX XXXX XXXX through their bank XXXX bank to my Chase business account, typically these wires clear and i would see them same day if not the next day. on XX/XX/year> I reached out to the sending company and they informed me that the {$26000.00} had cleared their bank account and the wire to chase had successfully been completed, they asked me to inquire with Chase to see what the hold up was. I made a call to Chase and spoke to a customer service rep who did confirm the wire was received, however it was put into a hold status and that he would need to transfer me to their wiring department to clarify some things. Once on the phone with the wiring department i was informed that the hold was on the transfer because they needed additional information from the sending bank and they had reached out via swift system and he advised me to reach out to sending bank and request for them to respond. I asked the gentleman if this is something that will occur with every wire and my concern is that Chase is holding my money XXXX for no reason since the money was in their hand and had cleared XXXX banks account. I told him i know the call is being recorded so i want to go on record that if my money isn't release in a timely manner today i would be filing a formal complaint with the CFPB as chase is withholding my money and mishandling it and i asked for a manager/ supervisor to get an answer. The wire department rep placed me on a XXXX minute hold and when the supervisor came on and after explaining the situation once again, she magically in span of the time of the hold she stated that the questions were answered and the money now can be released. 

My client who had a large sum ( high XXXX figure ) wired to him from the same coamerica account had it in his account within a couple of hours and i asked the supervisor is there a reason my wire was flagged and will this be something that will happen each time, she went on to tell me that it was flagged for fraud and i told her it doesn't sound like XXXX XXXX and something doesn't add up if they weren't going to accept the wire because they thought something fraudulent that's XXXX thing but to accept the wire from coamerica and then hold on to it without any communication whatsoever to me about a pending wire which they supposedly needed additional information sounds like " funny business '' and fishy, i did ask her if this is a race related thing because my name is of middle eastern origin and they profiled my account? 

I bank with chase personally and a member of their private client accounts and have had wires larger than this incoming and outgoing and never once has it been flagged let alone place on hold without a single notification to me. I reiterated that is sounds fishy that magically as soon as i mentioned CFPB their questions were answered and my money could be processed within XXXX minute wait I truly believe that something nefarious is going on here and that Chase either profiled me because of my nationality and name or because let 's be honest {$26000.00} is a good size sum of money but no where near what would be considered a very large sum and they were withholding for other reasons to benefit their books and lending power which i don't understand how {$26000.00} would help them unless they're doing the same thing to others. 

I spent almost an hour and half on the phone trying to get to the bottom of this and frankly still have received no clarification as to why my money was being held with no communication whatsoever. I truly believe if i wasn't in my line of work and wasn't informed about the CFPB and their ability to investigate and mentioning the CFPB they would have not removed the hold and my money would be stuck in limbo with no communication or explanation. I truly believe that what the CFPB does XXXX in setting standards and creating a fair and equal playing field especially when banks try to cut corners or act in a shady manner such this. 

The resolutions that i'm looking for : XXXX. I would like this investigated and want nothing more than Chase bank to apologize and own up to the fact that the hold was not warranted and that they were in the wrong. 

2. Assurance that this will not be the case for my future transactions or anyone 's future transactions and that Chase will treat all their customer with respect and equality. ( I could only imagine how many fair housing rules they're breaking in their mortgage lending, if they're profiling me for a wire ). 

XXXX. I would like to something changed about how Chase communicates with their customers notifying a wire was received and if they truly are looking for answers if not received after say XXXX hours then the customer is notified with what to expect next rather than keeping people in the dark about their money.

Company response to consumer: Closed with explanation