Consumer complaint received 2024-09-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
This is a continuation of my previous [ second ] complaint against Wells Fargo Bank [ case no. XXXX ] dated XX/XX/XXXX. Wells Fargo 's response dated XX/XX/XXXX said nothing at all, and therefore was totally unresponsive to the new issues raised in that complaint. Wells simply said that it had previously addressed my earlier [ first ] complaint dated XX/XX/XXXX, and that We did not find... any no new information that would change our ( previous ) response. However, Wells response is clearly incorrect for two reasons : 1. My second complaint discussed evidence showing that the Wells account received wired funds on XX/XX/XXXX in the amount of {$47000.00} from XXXX Bank [ Victim # 1 ], and immediately thereafter on XX/XX/XXXX and XX/XX/XXXX the fraudster made withdrawals totaling {$47000.00}. As a result that account had only a small remaining balance. 

On XX/XX/XXXX Wells very quickly returned {$47000.00} to XXXX Bank AFTER the fraudster had already removed nearly all of those wired funds. That action was clearly contrary to Wells own statement in its previous [ first ] response : After a fraudster has obtained the funds, the wire transfer can not be reversed. Wells did not in any way address this contradiction and did not explain or justify the basis for its return of {$47000.00} to XXXX. 

2. My second complaint discussed evidence showing that on XX/XX/XXXX the fraudsters Wells account received a second wire of {$47000.00} from XXXX XXXX [ same Victim # 1 ] and also my wire of {$24000.00} from XXXX XXXX. 

The evidence further shows that Wells received fraud recall requests from XXXX XXXX regarding Victim # 1 's wired funds, to which it assigned XXXX case numbers ending in XXXX and XXXX. Wells also received a fraud recall request from XXXX XXXX regarding my wired funds, to which it assigned a XXXX case number ending in XXXX. XXXX XXXX has advised that its fraud recall request was sent to Wells at XXXX XXXX XXXX XXXX on Monday XX/XX/XXXX. This evidence strongly suggests that XXXX XXXX recall request was received EARLIER than either of the two recall requests from XXXX. 

Nevertheless, on XX/XX/XXXX Wells returned funds to XXXX in the amounts of {$47000.00} and {$23000.00}, which depleted all remaining funds in the fraudsters account ; and as a result nothing was returned to XXXX XXXX. This evidence strongly suggests that my {$24000.00} wired funds which were recalled earlier by XXXX XXXX were wrongfully included in the {$70000.00} that was returned to XXXX. Rather, {$24000.00} should have been returned to XXXX XXXX, and the remaining balance of only {$46000.00} should have been returned to XXXX. Wells did not in any way address or explain or justify its actions described above. 

As discussed above, Wells Fargo has completely failed to respond in a responsible manner to my second complaint, and it must be held accountable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation