Consumer complaint received 2024-11-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
On XX/XX/XXXX I dropped of TWO curtains to be hemmed and tailored. I was told the price would be {$70.00} and I agreed. I have a voicemail transcription confriming that TWO items were dropped off. 

I picked up the items on XX/XX/XXXX and paid the {$70.00} to merchant. When I arrived home, I realized only one item had been hemmed. 

I returned the store to ask about this. I was told that the person quoted me incorrectly & it was only ONE item for {$70.00}. They said they would do me a favor and do the other for an addition {$50.00}. They also attempted to get me to leave the items in the possession till this could be resolved. I believe they intended to keep these items without returning them. I again asked why they would not honor the ORIGINAL price, if it was an employee error in pricing. They would not fix it for me. 

I contacted my bank, Chase, to start a dispute for services not rendered. I explained what happened and how I attempted to resolve it with the merchant first. They said they would reverse the charge whole they investigate. I SPECIFICALLY asked if there was anything I should do or if I should upload my evidence. They said no. 


A few days later, Chase contacted me to get additional information. I called them back and made contact with a representative. I explained again what happened and how services were not rendered. I asked again if they need me to do anything else and was told NO. 


I was contacted a THIRD time by chase, this time via voicemail saying to call them back ( no other pertinent information ). I called back immediately. The representative I spoke to had no idea why I was called or what they wanted. The rep said they would make a note I called back. 

A day later, my case was closed and my claim denied because I authorized the charge. AGAIN I was not disputing that I made the charge but the services rendered. I am told they are taking the {$70.00} back out of my account. 

I call chase back again ( now a 4th time ) and speak to a rep named XXXX on XX/XX/XXXX. XXXX proceeds to tell me they closes it because they attempted to contact me & could not. I explained that was false. I spoke to Chase 3 times prior. I was then told that I had no evidence. Again this was false. I told XXXX I had evidence but was never instructed how to upload it even after asking multiple times. I was THEN told that his department in claims is not trained to instruct customers how to do these things, but is the investigative team. 

I asked how I could contact the investigative side and was told I cant! I was told its an internal only department. I then asked how customers ate supposed to know what to if the claims side is not trained and there is no contact with the correct department! This circle of questions went on for 10 minutes with no help. I was then told I could upload documents now that the claim closed. 


The whole profess was secretive and purposely confusing to try and exhaust the customer. I made every attempt to resolve this and have been left with no recourse from my bank.

Company response to consumer: Closed with explanation