Consumer complaint received 2026-05-18 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
To Whom It May Concern, I am submitting this complaint to formally dispute the validity, enforceability, and balance of a solar financing loan originated by GoodLeap ( formerly LoanPal ) in connection with a residential solar system installed in XXXX of XXXX at : XXXX XXXX XXXX XXXX, Tx. XXXX XXXX : XXXX XXXX and XXXX XXXX I have reason to believe this loan originated and/or serviced through deceptive, misleading, and potentially unlawful practices. These concerns align with patterns identified in recent regulatory actions and investigations involving GoodLeap and other solar financing entities. I respectfully request a full investigation, preservation of my rights, and appropriate relief, including but not limited to rescission, cancellation, restitution, or loan reformation as permitted under state and federal law. Basis for Complaint 1. Formal Dispute of Loan Balance / Potential TILA Violations I formally dispute the loan balance and request a thorough review for violations of the Truth in Lending Act ( TILA ) and applicable consumer protection laws. The Consumer Financial Protection Bureaus XX/XX/XXXX Issue Spotlight on Solar Financing highlights industry practices that may constitute TILA violations and unfair or deceptive acts, including conduct consistent with what occurred in this transaction. These practices include, but are not limited to : Misrepresentation of financing terms and obligations Incomplete, unclear, or misleading disclosures Inflated system pricing tied to financing structures ( including dealer fees ) Misleading statements regarding tax credits, utility savings, or payment offsets Loan origination tied to contractor misrepresentations or misconduct Failure to align financing obligations with actual system performance or installation outcomes These concerns warrant immediate investigation. 2. Minnesota Attorney General Enforcement Action This complaint should be reviewed in the context of the lawsuit filed by Minnesota Attorney General XXXX XXXX in XX/XX/XXXX in XXXX XXXX XXXX XXXX, involving over XXXX consumers, against : GoodLeap XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) That action alleges widespread deceptive practices in solar financing transactions similar to those at issue here. Additionally, more than 30 states have initiated or pursued enforcement actions related to solar lender misconduct, indicating a broader pattern of systemic issues within this industry. 3. GoodLeap Arbitration Precedent I also reference the XXXX XXXX XXXX XXXX against GoodLeap ( XX/XX/XXXX, affirmed XX/XX/XXXX ), in which the arbitrator found GoodLeap liable, cancelled a {$90000.00} loan, and awarded attorneys fees. This case demonstrates that similar conduct has resulted in significant borrower relief and further supports the need for investigation in this matter. 4. Texas Attorney General Solar Fraud Initiative This complaint is also consistent with the concerns outlined in Attorney General XXXX XXXX XX/XX/XXXX initiative, which targets widespread fraud and deceptive practices in residential solar sales across Texas, including the issuance of Civil Investigative Demands ( CIDs ). The circumstances of this loan appear aligned with the conduct currently under review in that initiative. Relief Requested I respectfully request the following : A full investigation into the origination and servicing of this loan by GoodLeap Review for violations of TILA, UDAP/DTPA, and other applicable consumer protection laws Immediate suspension of collection efforts and any adverse credit reporting while this dispute is pending Removal of Lien from Title/Deed ( most important to sell this home to avoid foreclosure - being sold as a short sale ) A complete audit of the loan balance, fees, disclosures, and dealer-lender relationship Consideration of rescission, cancellation, restitution, or reformation of the loan Any enforcement action deemed appropriate Documentation Requested from GoodLeap I further request that GoodLeap be required to produce : Full loan origination file All disclosures and financing agreements Breakdown of dealer fees or compensation included in the financed amount Documentation supporting any system performance or savings claims Complete payment history and loan balance accounting Copies of any UCC filings or security interests This letter constitutes a formal written dispute of the loan balance and a request for regulatory review. Thank you for your time and attention to this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX, TX, XXXX XXXX

Company response to consumer: Closed with explanation