Consumer complaint received 2025-05-15 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: PA

Complaint narrative:
Starting with My Direct deposit from work I have still not received into my bank with Chime I contact employer to make sure everything is clear on their end and they confirm with me it has been sent out to chime and they are just waiting for them to release my funds not I contact chime to see what is going on why am I not receiving my funds this is not my first deposit I just received XXXX on XX/XX/XXXX I keep getting hung up on by them XXXX lady is telling me XXXX saying she sees deposit was initiated and I should be seeing it today if not call back tomorrow and if its not there they can issue you a temporary credit ok tomorrow comes which is today no deposit yet it is now XXXXy I havent received any deposit it should have came XXXXXXXX XXXX XXXX but I understand deposits dont process on weekends so ok XXXX comes still no deposit wait to see if XXXX it will come if its just late nothing XXXX comes I contact chime at XXXX timeframe I have calls recorded she say that XXXX comes employees are hanging up on me telling me they cant process temporary credits and they dont have my direct deposit but my employer confirmed it multiple times I just contacted them again they are telling me I have to contact chime Its a problem on their end I contact them again ask to speak with the supervisor they are already delaying me XXXX mins just to connect with her then I speak with her now shes telling me they dont got my direct deposit cant do anything about it just keep waiting they want me to play the waiting game and thats what Ive been doing for a week now its already up to where Im about to received my next compensation what is going on why is my funds not available I have bills to pay Im moving XXXX  I have kids this I go to attend XXXX am I working my hours getting my checks so whats going on then another problem with chime last week I spoke with a representative there about XXXX XXXX and why Im not able to access it I had it before with my last employer on same account with chime theyre telling me XXXX day trying to misguide saying its ACH transfer thats why then Im showing them legal documentation and paystubs that it says otherwise and it shows as direct deposit form not ACh tranfsr them are XXXX totally separate things them he still tries to lie and say it says different so ok then I call again about it with higher authority they are trying to say now I dont have qualifying deposit XXXX XXXX different stories and lies again when again I have legal documentation proving otherwise as well long with paystub and previous deposits wi to $ XXXX as XXXX and more and with {$100.00} deposits and {$60.00} {$90.00} just a whole bunch so its to the point not only am I qualified Im overqualified now and same thing occurs associates hanging up on me very unprofessional and now money is being withheld from me and the same thing is happening and now its like this needs to be taken into legal matters and I need to be extremely compensated for this its unbelievable.

Company response to consumer: Closed with explanation