Consumer complaint received 2026-05-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Valon Technologies, Inc.
State: AR

Complaint narrative:
ESCROW ACCOUNT / FAILURE TO RE-ANALYZE Re : Valon Mortgage, Inc I am filing this complaint regarding Valon Mortgage 's failure to perform a required escrow re-analysis following documented changes to my escrow obligations and the correction of duplicate tax payments. Background Loan servicing transferred to Valon Mortgage on XX/XX/XXXX. On XX/XX/XXXX, I completed the sale of a portion of the mortgaged property. The XXXX Settlement Statement reflects that XXXX property tax obligations were paid at closing : {$2300.00} for XXXX ending in XXXX and {$860.00} for XXXX ending in XXXX, both paid to the XXXX Tax Collector. The Duplicate Payment On XX/XX/XXXX, Valon paid these same XXXX amounts again from my escrow account {$2300.00} and {$860.00} as tax expenses, despite them having already been paid at the XX/XX/XXXX closing. I notified Valon of this error on XX/XX/XXXX, providing the XXXX Settlement Statement as documentation. Valon refunded both amounts to my escrow balance on XX/XX/XXXX, confirming the duplicate payments. I have no remaining dispute regarding the refund of these specific amounts. The Failure to Re-Analyze Despite returning the funds to the escrow balance, Valon has not performed a new escrow analysis or adjusted my monthly escrow payment. The current monthly escrow payment of {$1100.00} is based on an analysis last performed XX/XX/XXXX before the servicing transfer, before the partial land sale that eliminated XXXX of the XXXX tax parcels, and before the correct forward-looking tax figures were established. The correct figures for a new escrow analysis are : XXXX estimated property taxes : {$6700.00} Annual homeowner 's insurance : {$2700.00} Total annual escrow disbursements : {$9400.00} Monthly escrow requirement : {$790.00} Maximum cushion ( XXXX of annual disbursements ) : {$1500.00} Required monthly payment including cushion : approximately {$920.00} My current escrow balance of {$3700.00} which includes the refunded duplicate payments represents a surplus of approximately {$2700.00} above the required cushion. Under RESPA, surplus escrow funds above the allowable cushion must be returned to the borrower or credited to future payments within XX/XX/XXXX days of the annual escrow analysis. Valon committed on XX/XX/XXXX to follow up within XXXX business days. As of today, XX/XX/XXXX XXXX business days later no follow-up has been received and the monthly escrow payment remains unchanged at {$1100.00}. Exhibits : - XXXX your XX/XX/XXXX email to Valon documenting the duplicate payments -XX/XX/XXXXXX/XX/XXXX screenshot showing XX/XX/XXXX duplicate tax payments and XX/XX/XXXX refundsXX/XX/XXXXXX/XX/XXXXscreenshot showing last analysis XX/XX/XXXX and current monthly payment of {$1100.00} XX/XX/XXXXXX/XX/XXXXXX/XX/XXXX closing statement confirming taxes paid at closing XX/XX/XXXXValon XX/XX/XXXX email committing to follow up within XXXX business days deadline passed XX/XX/XXXX with no response as of XX/XX/XXXXXX/XX/XXXX

Company response to consumer: Closed with explanation