Consumer complaint received 2024-11-10 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Maximus Federal Services, Inc.
State: NY

Complaint narrative:
The university and internship advisor failed to address the serious issue of a client calling me a XXXX and following me to take pictures. This significant incident was not mentioned as part of the official reasons for my internship termination, misleading the assessment of my performance and the cause of my discomfort and subsequent actions. During the administrative review process, my side of the story was not adequately heard, and there was a predetermined bias against me. The review did not consider the discriminatory behavior I faced, and instead focused on trivial matters such as lunch breaks and tardiness, misleadingly portraying these as the primary issues. XXXX XXXX  did not communicate the implications of an administrative withdrawal, including the financial burden and the delay in my graduation. I was led to believe that the withdrawal was a procedural formality rather than a punitive action that would significantly affect my academic and financial situation. XXXX XXXX  did not communicate the implications of an administrative withdrawal, including the financial burden and the delay in my graduation. I was led to believe that the withdrawal was a procedural formality rather than a punitive action that would significantly affect my academic and financial situation. I was persuaded to enroll in a course with the assurance that an internship placement would be found for me. This did not happen, and I was forced to withdraw after the deadline without penalties, leading to unnecessary financial costs. The misleading assurance that I would be placed in an internship concealed the true situation, which was that they could not find a placement for me. Emails and communications with XXXX XXXX  staff and my internship supervisor provided evidence that contradicted the official reasons given for my termination and the administrative actions taken against me. The discrepancies between what I was told about the CAPS process. When I chose XXXX XXXX, I was led to believe that it provided a supportive and discrimination-free environment. This expectation was pivotal in my decision, as I sought a learning environment where I would be respected and valued, regardless of my national origin. The assurance of a safe and inclusive atmosphere was a decisive factor in my enrollment, as it directly impacted my educational experience and mental well-being. I was under the impression that XXXX XXXX  adhered to high ethical standards, particularly in handling issues of discrimination and harassment. This commitment to ethics was significant because it assured me that any grievances I might have would be taken seriously and addressed appropriately. This belief influenced my decision to remain enrolled, trusting that the university would uphold its moral and legal obligations. XXXX XXXX XXXX  reputation for providing a quality education and valuable field experience was a major reason for my enrollment. The practical experience gained through internships is crucial in the field of XXXX XXXX. I relied on the university to facilitate these opportunities fairly and equitably. The concealment and suppression of the discriminatory treatment I faced, and the subsequent mishandling of my internship placement, undermined this key component of my education. I took out federal student loans based on the information provided by the university, which assured me of a timely graduation and successful career prospects post-graduation. The administrative withdrawal and the unjust delay in my graduation have increased my financial burden, as I continue to accrue interest on these loans without the ability to enter the workforce as planned. Had I known about the university 's failure to address discrimination adequately, I might have reconsidered this significant financial commitment. The importance of gaining a professional reputation and advancing my career through the opportunities. The administrative withdrawal and the mishandling of my concerns have also resulted in lost professional opportunities. The delay in my graduation timeline has impeded my ability to enter the workforce in my field as planned. This lost time translates to lost income and professional experience, which is crucial for my career development and future employment opportunities. The discriminatory behavior I faced and the university 's failure to address it has caused significant emotional and psychological distress. Being called a XXXX by a client and having my concerns dismissed by both my internship supervisor and the university left me feeling unsafe and unsupported. The lack of action and subsequent retaliatory measures exacerbated this distress, leading to a hostile and unwelcoming environment that has affected my mental well-being.

Company response to consumer: Closed with explanation