Consumer complaint received 2024-02-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
The afternoon of XX/XX/XXXX I called Citibank to reinvestigate the fraudulent checks and charges from my account which had been previously closed due to fraud that I simply couldnt stop Reference # for case XXXX Was opened on this day I informed them that I have proof of whom it was. I asked them do I need a police report and or FTC report I was told no and that Citibank would contact me by mail regarding the matter within 7-10 business days. Something about that just didnt sit right with me so I called back XX/XX/XXXX afternoon and spoke to XXXX after being transferred by XXXX. I told him that I wanted to provide proof of my signatures from 3 different government issued I.DS dating back to XXXX to show that my handwriting and signature has been consistent since my teenage years signing autographs. I told him that I had the printed check images as well to compare the two and you can see that its one person that did the fraud for all 6 checks. Citibank says its consistent with the signature on my account. That is % 100 false or % 100 a fraudulent signature which is why Ive tried to help in this process Some of the checks had other signatures that werent even my name so I dont know how they were ever cashed in the first place. XXXX informed me that they didnt need anything from me at the time and that if they need proof they will contact me. I asked him how will they investigate without my help and how is this process unbiased or accurate if XXXX not involved. He assured me that they didnt need anything and that they would contact me within the given timeframe. It is now XX/XX/XXXX. I asked them to communicate via email or electronically so that this isnt such a mentally and emotionally draining process and I was told NO. 
And that is exactly what its turning into. 


. In the past I even went as far as changing my address where my mail was being sent because I was convinced it was the neighboring business or someone watching my mail, somehow Citibank changed my address to the same address I requested to be changed. It was times when I got my new card and activated it there were already transactions pending from my account .I tried closing the account but was told not to because any pending credits or reimbursements would go to the account. I filed police reports, verbal and almost physical altercations during an already stressful period. I do have my calls recorded with Citibank saved on a device if needed, please help XX/XX/XXXX approximately XXXX XXXX  XXXX I called Citibank and had to request a supervisor because when I give the credentials all of a sudden nobody could give me any information on the matter after 20 minutes of giving them the same exact information as I did the previous two calls. XXXX the supervisor notified me that it takes more time after being told that 7-10 business days on two separate occasions there would be communication via mail. I asked what are my options after already being told 7-10 days on 2 separate occasions He said wait longer with no time frame, XXXX then hung up in my face while I tried getting clarification on what that meant exactly. He seemed annoyed that i wanted clarification I do have all of the calls recorded it is blatant disregard and just disrespectful ( XXXX XXXX XXXX XXXX XXXX ) amount {$3000.00}. I live in XXXX this was based out of XXXX. I asked them to trace the IP address and theyd see that it wasnt me. But to no avail. They also never provided me with proof or documentation from the investigation that I requested Checks totaling {$9100.00} 6 total checks Please help communicate all attention to this matter through the CFPB portal or via email. Otherwise Im just at their mercy again

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation