Consumer complaint received 2026-02-02 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't get other flexible options for repaying your loan
Company: Navient Solutions, LLC.
State: MI

Complaint narrative:
I am submitting this complaint against Navient XXXX XXXX XXXX for unfair, deceptive, and abusive acts and practices related to a private student loan that has caused substantial and ongoing financial harm despite long-term, consistent repayment. 

Loan Information Loan Type : Private Student Loan Current Owner : Navient XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Disbursement Date : XX/XX/year> Original Principal : {$13000.00} Interest Rate : XXXX % ( XXXX ) I have been making payments on this loan for nearly XXXX years. As of today, my repayment history reflects the following : Total Amount Paid : {$25000.00} Principal Paid : {$8800.00} Interest Paid : {$15000.00} Fees Paid : {$450.00} Current Balance Remaining : {$7700.00} Despite paying almost XXXX the amount originally borrowed, I still owe more than {$7700.00}, meaning that full repayment will result in a total cost exceeding {$32000.00} on a {$13000.00} loan. The overwhelming majority of my payments were applied to interest and fees rather than principal, resulting in prolonged indebtedness despite responsible borrower behavior. 

I believe Navients conduct constitutes unfair, deceptive, and abusive acts or practices ( XXXX ) under federal consumer protection laws, including but not limited to : Designing and servicing the loan in a manner that front-loads interest to such an extent that long-term payments fail to meaningfully reduce principal. 

Maintaining an excessively high variable interest rate that substantially increased repayment costs and extended the life of the loan beyond what a reasonable consumer would expect. 

Disqualifying borrower benefit programs, such as automatic debit incentives, without adequate transparency, further increasing costs. 

Failing to provide clear, understandable disclosures explaining how payments would be allocated over time and why years of payments would not lead to reasonable amortization. 

Creating a repayment structure that prioritizes interest extraction over loan resolution, effectively trapping the borrower in prolonged debt. 

Navient has previously been subject to federal and state enforcement actions and has been ordered to provide relief and restitution to borrowers harmed by similar servicing and lending practices. Based on my repayment history and the disproportionate allocation of payments to interest and fees, I believe I fall within the category of borrowers who have suffered material financial harm as a result of these practices. 

Accordingly, I am requesting that the Consumer Financial Protection Bureau investigate this loan and Navients servicing practices and consider appropriate relief, including but not limited to restitution or reimbursement of excessive interest and fees paid, interest recalculation, or other corrective action deemed appropriate. 

This loan, as structured and serviced, has operated less as a fair credit obligation and more as a long-term financial burden that could not be resolved through ordinary repayment. I respectfully request CFPB review and intervention to address the harm caused.

Company response to consumer: Closed with explanation