Consumer complaint received 2024-06-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am formally submitting a complaint regarding the failure to conduct a proper investigation into my dispute under the Fair Credit Reporting Act ( FCRA ). My dispute concerns the inaccurate information reported on my credit report by ( XXXX XXXX XXXX Account # XXXX ) Nature of the Dispute : On [ XX/XX/year> ], I disputed the accuracy of the information reported by XXXX  XXXX XXXX Account # XXXX ) with your agency. Specifically, I contested the following : Inaccurate reporting of the account status Inaccurate payment history Despite my detailed dispute, I received a notification that my dispute was resolved without any changes to my credit report. I believe the investigation conducted by your agency was inadequate and did not comply with the requirements set forth by the FCRA.

Request for Method of Verification : Under Section 611 ( a ) ( 7 ) of the FCRA, I am entitled to receive a description of the procedure used to determine the accuracy and completeness of the information. Therefore, I am formally requesting the method of verification used in your investigation into my dispute regarding the XXXX account . Please provide detailed information on : The sources contacted during your investigation The documentation reviewed The process followed to verify the information Request for Re-Investigation : In addition, I request that you re-investigate this matter promptly. Under Section 611 ( a ) of the FCRA, you are required to conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information or delete the item from my credit report.

Supporting Information from Original Creditor : I have also disputed this account directly with XXXX , and they have confirmed that the account will be deleted due to inaccuracies in reporting. This further substantiates my claim that the information is incorrect. The original creditors acknowledgment of the inaccuracies indicates a violation of the FCRA, which mandates accurate reporting.

Request for Deletion : In light of the aforementioned inaccuracies and the failure to comply with the FCRA guidelines, I am requesting the immediate deletion of the XXXX XXXX XXXX Account # XXXX ) from my credit report. Continued reporting of this inaccurate information is a violation of the FCRA and the guidelines of the XXXX XXXX XXXX XXXX ( XXXX ). 

Please respond to this complaint in writing within 30 days of receipt, as mandated by the FCRA, with the results of your reinvestigation and the method of verification. If you fail to comply, I will not hesitate to escalate this matter and seek legal remedies. 

Thank you for your prompt attention to this matter. I look forward to your swift response and the correction of my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief