Consumer complaint received 2025-08-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Good morning XXXX- this is XXXX XXXX XXXX emailing you about the below account XXXX XXXX XXXX Account # XXXX XXXX  token - unable to use XXXX So it's going on more than XXXX months that my XXXX token and profile are not working and don't understand why you promised that this would be resolved and we have not heard or received any correspondence or mail or email as to what's the problem with my XXXX profile and really need to get this resolved as this is not how you should be treating your customer 's enough with the lies XXXX- enough- no follow up from you what seems to be the problem???? 

NEVER AGAIN : Unreturned calls and inaccessible staff False information from a Truist supervisor Rude, dismissive branch behavior No accountability or follow-up from management No customer should have to go through this to perform basic banking. 





Totally unacceptable XXXXXXXX XXXX XXXXXXXX XXXX Mail : Search, Organize, Conquer On Tue, XX/XX/year> at XXXX XXXX, XXXX XXXX XXXX XXXX wrote : This is an ongoing issue going on four months don't think this kind of treatment should be given to any customer My XXXX account suspended with no reason or notification XXXX Mail : Search, Organize, Conquer On Tue, XX/XX/year> at XXXX XXXX, XXXX, XXXX XXXX wrote : Truist Data Risk Classification : [ -Private- ] I apologize for any inconvenience you may be experiencing because of the time it has taken to receive a resolution. We are currently reviewing your concerns and will be preparing a letter with our findings that will be mailed to you and the CFPB as soon as our review process is completed. Please be assured that we are working diligently to ensure that the response is received as quickly as possible. 



XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX From : XXXX XXXX XXXX XXXX Sent : Tuesday, XX/XX/year> XXXX XXXX  To : XXXX ; XXXX, XXXX XXXX Cc : XXXX XXXX XXXX Subject : XXXX XXXX XXXX SUSPENDED NO REASON Hello XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Account # XXXX I then called Truists main number ( XXXX ). After a lengthy wait and multiple prompts, I reached a representative who couldnt answer my question. I was placed on hold for another XXXXXXXX XXXX Sender Caution : Look for phishing red flags before clicking external links and attachments. 

XXXX Hello XXXX XXXX, XXXX XXXX XXXXXXXX Account # XXXX I then called Truists main number ( XXXX ). After a lengthy wait and multiple prompts, I reached a representative who couldnt answer my question. I was placed on hold for another XXXX minutes before finally speaking to a supervisor. She reassured me that my XXXX profile would be fixed and that never happened Need my XXXX token to get fixed as this is totally unacceptable. 

NEVER AGAIN : Unreturned calls and inaccessible staff False information from a Truist supervisor Rude, dismissive branch behavior No accountability or follow-up from management No customer should have to go through this to perform basic banking. 





Totally unacceptable XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation