Consumer complaint received 2024-01-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Solar Mosaic LLC
State: CA

Complaint narrative:
Dear Whom It May Concern, On XX/XX/XXXX XXXX, I signed a contract for solar power with XXXX XXXX XXXX from an XXXX salesperson ( XXXX XXXX ) who came to my door. The salesperson presented very nice and seem very helpful, but he gave me a rushed timeline for a special program. I signed a loan contract through Solar Mosaic LLC via phone and on his tablet. As a single mom and XXXX English speaker, I did not understand everything in the contract, but trusted the salesperson and I signed it. After signing the contract, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the installation company, installed the panels on my roof but never came back to complete the system for use. System required MPU and never complete and never got a building permit for that. XXXX  failed to obtain building permits to have the Main Panel done so the project can get Permission from XXXX ( utility company ) to turn on. They stated that they are waiting for XXXX XXXX XXXX to provide them with some necessary calculations and that there was no estimated timeframe for completion. I called XXXX XXXX XXXX  and they informed me that they did not need additional calculations. They also informed me that they had not received the building permit or inspection certificate from XXXX. XXXX XXXX XXXX reached out to XXXX, via email, on XX/XX/2023, to request a building permit and inspection certificate, but did not hear back from them. XXXX XXXX XXXX also informed me that they did not need to do further calculations, as XXXX had stated previously to me. 

While the solar panels are installed, they are not commissioned ( generating electricity ). I am being charged monthly for the loan {$320.00} monthly From Solar Mosaic LLC started from XX/XX/2023 until now for the panels that are not generating electricity in addition to my regular XXXX XXXX XXXX bill. I have requested a stop payment and refund from all three companies until the solar panels are working. They agreed to reimburse me, however, I have not heard from them in three months. They have, however, continued to deduct money from my bank account each month. I found out from XXXX Customer Complaints with XXXX XXXX XXXX, 110 complaints closed in the last 12 months and 115 complaints closed in last 3 years with is the same issue that I got. 

This issue was hurting me and my family so much, as I am not a XXXX  English speaker and a low-income single mom who is taking care of myself, taking care of daughter who has XXXX and XXXX, as well as my mom who recently had XXXX XXXX. I had been working hard and paying taxes as great U.S. citizens do. I hope I can receive some help in order to get out from this situation with the scammers who are taking advantage of me and my family and all the deceived more than 200 families. I hope you can help us out to stop those companies from doing their fraud business. I am happy to share these scams that I have encountered, so that other families can be aware and be careful not to be deceived like me. 
Sincerely, XXXX XXXX XXXX ( XXXX XXXX

Company response to consumer: Closed with explanation