Consumer complaint received 2025-06-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I received an XXXX  promotion card for XXXX additional points with option for XXXX bonus points I used the scan code and filled out application for the Chase XXXX XXXX XXXX. It had a pop up that said if you have an account sign in. So I did. Once I signed in the message said " you're card has been approved '' but it didn't have the same promo that I had before I signed in, it only had option to XXXX bonus points ( which incls spending a certain amt within 3 mos, adding and additional user, BUT NO XXXX  XXXX points XXXX TOOK XXXX flights with XXXX and XXXX offered it both flights! ). So I re-did the application but this time I didn't sign in ... it said the correct points but it said the application was on hold because I have another application. I called immediately to tell them what happened. It was a call to the XXXX and I spoke with a lady I thought understood what happened but she insisted that they would not correct the first application nor look at the second one for what the promo should have been. So I told her to delete them both and that I don't want it if I don't have the option of the promo I had in my hand. I called the next day because all my alerts were going off that my credit had been affected. First person told me that there was NO such promo and that I didn't know what I was talking about. I asked for his supervisor and she said that she sees the promo but that I should wait a day to have the system clear. The next day I called the XXXX XXXX as the supervisor suggested and he kept accusing me of applying too many times. I explained over 3 times what had happened. He said I could only have it reviewed and it would hit my credit hard - again! He said that was the only way to fix everything. I asked him to review it and he said I don't qualify because I've put in too many applications. He said to try to wait a month. I advised him that the first application was NOT agreed upon and that the digital/virtual program did a bait and switch. I told him I would dispute it. I went into XXXX XXXX  to dispute and it says you can't dispute hard inquires! This is crazy. I have an XXXX XXXX XXXX, I've waited years for this card to have this promo again, the website/app has a glitch and it's affecting my credit report. Based on their customer service and them not caring about their website/app and I'm a current card holder.... I don't want anything to do with them. This is a clear case of bait and switch and a website/app failure on JPMCB 's part. I want the hard inquiry off my report since I didn't approve the application details to submit to the company it automatically did it once I signed in. 
JPMCB CARD Address XXXX XXXX XXXX XXXX, DE XXXX Phone number ( XXXX ) XXXX Record details On record until XX/XX/XXXX Inquired on XX/XX/XXXXXXXX  Comment Credit card with XXXX Months repayment terms. This inquiry is scheduled to continue on record until XX/XX/XXXX.

Company response to consumer: Closed with explanation