Consumer complaint received 2025-04-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I'VE RECENTLY CHECKED MY CREDIT REPORT AND NTOICED SOME INNACCURATE ACCOUNTS REPORTING : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Re-Aging of Debt Definition : Re-aging refers to the illegal or improper practice of changing the date of last activity on a delinquent account to keep it on a credit report longer than legally allowed.

Relevant Laws & Regulations : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681c Limits how long negative information ( like charge-offs or collections ) can remain on a credit reporttypically 7 years from the date of first delinquency.

Re-aging to restart this clock without new activity is a violation.

Federal Trade Commission ( FTC ) Guidance The FTC has issued opinions against " re-aging '' debt unless there has been actual new activity ( like a new payment ).

See : FTC Report to Congress on the Fair Credit Reporting Act, 2004.

Credit Reporting Agencies ' Rules Creditors must follow Metro 2 Guidelines ( set by the Consumer Data Industry Association ) when furnishing data. Improper re-aging violates these standards.

2. Repossession Without Notification Definition : Taking back a financed vehicle or asset without legally required notice, especially post-default.

Relevant Laws : Uniform Commercial Code ( UCC ) 9-611 Governs secured transactions.

After default, a creditor must send " reasonable authenticated notification '' of intent to repossess or sell the collateral to the debtor ( and sometimes guarantors ).

Lack of proper notice may make the repossession or sale commercially unreasonable, leading to damages or even loss of right to deficiency.

Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 If the repossession is done by a third party debt collector, unfair practices ( including failing to notify ) may trigger violations. 

State laws Many states also require a " right to cure '' letter before repossession and impose penalties for failing to notify.

Example : California Civil Code 2983.2 requires a 15-day notice before repossession.

3. Felony Fraud Definition : Knowingly making false representations to gain something of value ; severity and classification depend on the jurisdiction and amount involved.

Federal Laws : 18 U.S.C. 1343 Wire Fraud Involves schemes to defraud using wire, radio, or TV communications.

Penalties : Up to 20 years imprisonment ( 30 years if financial institutions or disaster relief are involved ).

18 U.S.C. 1344 Bank Fraud Specifically targets fraud involving financial institutions, including credit unions. 

Penalties : Up to 30 years imprisonment and fines up to {$1.00} XXXX. 

18 U.S.C. 1029 Fraud and Related Activity in Connection with Access Devices Covers credit card fraud and similar schemes. 

Penalties vary but can include felony charges and lengthy imprisonment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation