Consumer complaint received 2025-04-04 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Nelnet, Inc.
State: OH

Complaint narrative:
I took out federal student loans with Nelnet in XXXX for an engineering program that I was in. XXXX ended that and I moved across the country.The government deferred payments on the student loans for XXXX to XXXX years and apparently have just restarted payments as of XX/XX/XXXX. I never received any communication from Nelnet regarding the startup of these payments, partially my fault due to the changes in my contact information. However, I was just notified by a XXXX XXXX alert that I had received a XXXX delinquency on their loan which I have only XXXX payment, XXXX have separated into XXXX separate loans thus reported XXXX separate XXXX  day delinquent notifications that reduced my XXXX XXXX by XXXX points overnight. I contacted them and immediately paid the past due balance plus the current month and intend on fully paying every single month until this loan is resolved. There was poor communication in regards to when these loans were going to restart and I did not receive any notification personally. Due to laws allowing them to not report delinquent payments until XXXX days. I was then hit with a XXXX day delinquency on a loan that I make XXXX payment on, but they have split into XXXX accounts. Thus giving me XXXX separate XXXX day delinquent payments on my credit report dropping my credit from a rising XXXX to XXXX overnight. This completely destroyed my credit for years to come. Up to XXXX XXXX students are facing the same situation and there are hundreds of thousands of people online complaining about the same thing happening to them. Nelnet, due to the way that they report delinquencies only has to report it after XXXX days, not giving me the opportunity to make current before a catastrophic credit reduction. There are news articles all over the XXXX and XXXX with thousands of responses from people having the same situation happen to them. I asked Nelnet if since I immediately resolved the past due balance, if there was any way that they could do me a XXXX time favor and remove those derogatory marks from my credit reporting to save my credit after never having a prior late payment. They said no, and it was my problem. Considering the millions of people who are affected by this, and the lack of communication and transparency involved in making students aware after XXXX  years of deferred repayment. I immediately resolved the balance with intent to pay the entire balance off within a year. I believe these late payments were due to lack of communication and nothing else. I believe that with my good faith payment resolving the past due balance, and the current month due that combined with the XXXX of any prior reporting at XXXX or XXXX days, thus notifying me in order to resolve it prior to the XXXX  day mark, which has such a huge impact on my XXXX XXXX that I should be able to request the removal of those XXXX  day delinquencies from my credit report. Nelnet refuses to assist even after correcting this balance, but this is going to set me back for years to come and hurt me in areas essential to my growth and contribution to society. Due to the widespread amount of people affected by this, I hope that there is a plan in place to help honest, hard-working citizens from losing their ability to grow and contribute to the society and economy. I take responsibility for letting it slip my mind after XXXX years of deferred payments mandated by the XXXX government and have steadily grown my credit score over the last XXXX years to get to the point where I was. This is devastating to me and thousands and thousands of other Americans. Due to the abnormality of this long-term student loan, deferment and lack of communication I believe that at the very least they should be accepting XXXX letters and removing those negative marks from my credit report. Now that Im aware, if I were to make late payments. There would be no complaint on my part. But this essentially destroyed my credit overnight.

Company response to consumer: Closed with explanation