Consumer complaint received 2025-08-05 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: AL

Complaint narrative:
Statement Regarding Wrongful Eviction and Disputed Charges On XX/XX/year>, I returned to my apartment to retrieve the remainder of my belongings after being away due to a vacation followed by a XXXX XXXX. I had purchased a home less than a month prior but had not terminated my lease, nor had I abandoned the property. I had informed the property owners, XXXX XXXX XXXX, of my intention to continue the lease, and I had already paid XXXX rent in full. 

Upon returning, I discovered that my belongings had been removed and placed by the roadside, and the apartment locks had been changed, including locks on the fence and shed. Several of my items were missing, including two XXXX containing sensitive company data ( e.g., credit card and tax records ). 

I immediately contacted the XXXX Police Department, which filed an incident report and informed me that the actions may be considered criminal. On XX/XX/XXXX, I contacted the police again after a neighbor reported that XXXX XXXX, the property owner, was removing additional belongings and showing the unit to prospective tenants. When officers and I approached the property, XXXX XXXX fled inside and refused to respond to repeated knocks at the front door. 

I also learned that my mail had been taken from the mailbox by the owner, which constitutes a federal offense. I have witnesses who can verify that XXXX XXXX XXXX, on behalf of XXXX XXXX XXXX, removed both my mail and my personal belongings. I was never given notice of eviction. 

Later, I received an email from XXXX XXXX XXXX, the management company for XXXX XXXX XXXX, claiming that they entered the residence due to a flea infestation and deemed the unit abandoned based on the lease clause stating that if the power remains disconnected for more than XXXX hours, the unit may be considered abandoned. 

However, I had only turned off the utilities at the explicit request of XXXX and XXXX from XXXX XXXX XXXX, who had learned that I had purchased a new home. Despite informing them I planned to finish out my lease, they cited abandonment as justification for entering the apartment and discarding my possessions. Notably, I was only informed of the alleged flea infestation while out of town. XXXX XXXX XXXX  claimed the fleas originated from my unit, even though the tenant in the other half of the duplex had recently begun subleasing from a previous tenant who had multiple catsa fact XXXX and XXXX were aware of. 

I had XXXX pest control regularly service my unit and offered to coordinate a joint inspection with their technician, but XXXX XXXX Rentals never responded to my request. 

Subsequently, I received an invoice dated XX/XX/year>, for a total of {$3900.00}, most of which was attributed to alleged damage from my girlfriends four cats. She had only recently moved in, and the cats could not have caused the level of damage described. Additionally, I had already paid a {$900.00} pet fee for the cats. 

The invoice also claimed that two shelving units were missing. However, my move-in photos clearly show that only one 4-shelf unit was provided. 

The charges included XXXX months of rent, even though I had already paid XXXX and XXXX rent. Witnesses can verify that the property owner entered the unit in late XXXX without my knowledge or consent. I had scheduled a move-out deep cleaning service, but I was not given the opportunity to clean or inspect the property before my belongings were discarded. Any remaining mess was within normal conditions following a move-out, and any wear and tear was well within what is expected after XXXX years of tenancy. 

I am disputing the charges and the debt as unlawful, excessive, and falsely attributed, resulting from a wrongful eviction carried out without proper legal notice or procedure. 

XXXX  Evidence Link : https : XXXX? XXXX

Company response to consumer: Closed with non-monetary relief