Consumer complaint received 2025-11-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: PINNACLE FINANCIAL PARTNERS, INC.
State: NC

Complaint narrative:
I receive financial assistance in the form of HUD federal funding under the XXXX XXXX XXXX XXXX. This program is administered by XXXX a public housing authority formerly known as the XXXX XXXX XXXX .. XXXX XXXX XXXX XXXX allows recipient 's of the rental programs to utilize their XXXX to purchase a property with funds being used to assist with payment to afford the mortgage. It is a requirement of the program to use their preferred list. I was provided with a listing of names of preferred lenders and realtors in the local community that had partnered to assist low-income working, elderly and XXXX people to apply for a home loan. After applying to several other lenders on the list, a few did offer loan but did not like the persuasiveness behavior so decline. Then there were XXXX that denied my application for not enough income although my credit was sufficient. So I contacted XXXX XXXX XXXX with loan XXXX listed name XXXX XXXX. Told him about my referral from listing with XXXX and he assured would assist me, Then he introduced me via email to XXXX XXXX another loan officer stated would be assisting me as well. XXXX requested my income as well as award letter from XXXX. I was approved for loan in XX/XX/XXXX but they both continued to refuse to work with realtors of my choice by denying properties that was within or under approved amount and would not allow realtors to submit offers on properties in nice areas. They purposely excluded my chosen realtors then XXXX XXXX suggested that I use a realtor that need referred me to name XXXX XXXX. Because XXXX failed to provide oversight of lender actions along the process. The realtor was able to deceive and manipulate me into going under contract for the second time the property as she stated the sellers had agreed to fix the repair issues that was a concern. In which was a lie, I tried to back out the contract once I came back to property and seen the repairs had not been made and that is when the seller agent stated in a blast email the sellers of the property was going to sue me if did not go through with sale because they never stated would fix and the property was being sold as is. But my realtor never told me that after the first contract offer was placed and up. Then she told me take deposit monies for due diligence to law firm and took cashiers check to lady name XXXX XXXX at XXXX XXXX XXXX. I was not told by lender or realtor this law firm was picked on my behalf and that I would be paying them as the buyer. I thought the sellers had chosen this law firm. The lender loan XXXX XXXX XXXX changed the closing date twice and I was only provided with a loan estimate because that is only thing XXXX requested that I provide them prior to closing from the lender. Reached out to XXXX and she emailed my housing XXXX XXXX XXXX at XXXX XXXX the loan estimate. XXXX sent a inspector that was supposed to do an inspection on the property, he did not check the windows, doors, hvac, toilet and major things with property as the inspectors usually perform according to HUD rules of moving into rental units to make sure safe. He only put complaint down for low water pressure failed inspection. The realtor tried to manipulate me into not getting a second required inspection on property in which I paid company name XXXX came out and he did complete inspection noting several issues needing fixed or replaced in the townhome. My realtor ignored it and acted like I was being difficult and she manipulated me into believing that the sellers could sue me and pressured me into dismissing the inspection and Inlivian housing counselor and manager of homeownership program stayed in the background and allowed the lender and realtor to dictate the narrative in me becoming a homeowner with purchasing something that I truly liked and wanted. Not to mention either the lender or realtor set everything up without my knowledge or any input on choosing a homeowner insurance carrier they chose that I believe due to the roof on the property had not been updated in over XXXX years prior to purchasing it just got replaced this year in XX/XX/XXXX. Also the sellers would not truthful on disclosing few some things on paper about the property that I found out the low water pressure is due to community water restrictions also every townhome on row shares the XXXX same water line. Also they chose this closing authority office in which I never received a XXXX day closing disclosure prior to closing or the day of closing. I never ever met the attorney or had consultation with him because did not know I hired this office. The lender and realtor did everything through this lady XXXX XXXX in which I now know to be a real estate paralegal that performed the closing all by her self on the property. She did not provide, review or show me the primosary note, final loan estimate, or settlement documents. She just had me sign a stack of all last pages that required my signature and date and told me to take my daughter name off the deed and provided me another form to sign and told about XXXX year amortization while signing the document and then handed me a large brown envelop and stated everything that I had signed was in there and it was sealed. I thought I was signing same as the loan estimate that was provided to XXXX XXXX weeks prior. And she told me what time to meet sellers agent to get my keys. So they had me to close a real estate transaction with a paralegal without ever an attorney present in the room or on premises the day of XX/XX/XXXX in whom I had never met. In North Carolina according to State Attorney Bar Association that is considered an unethical conduct. Also I discovered the real truth of what the lender, realtor and closing authority had been concealing from me at closing of not allowing me to review the documents. I lost my part-time XXXX companion sitter job with my client that passed away in XXXX and got behind on a mortgage payment. That is when I opened the envelope to review if there was any clause in documentation about how many late payments before foreclosure. That is when I discovered in XX/XX/XXXX the paperwork that was never showed to me during closing and what I saw inflated income listed on application as if I had XXXX full time jobs at same time along with XXXX income in which why would I put that I work to full time jobs in which I did not as I provided proof of XXXX part-time XXXX  ( work as needed ) job, XXXX, and XXXX XXXX payment to help support my proof of income to qualify me to get a mortgage loan. They did not even include the XXXX  as income on loan application that was revised from the initial one that I had submitted along with my tax returns to loan officers. They also never showed me proof of apprasial on the property they stated was valued at asking price from sellers at {$260000.00} but after XXXX Pinnacle Bank and trying to explain this issue to them about how I qualifed to purchase and their loan XXXX XXXX XXXX in which is a XXXX XXXX XXXX with the bank signed up to be considered a preferred lender. Pinnacle does not recognize the process in how I was afforded a loan to purchase. So they will not grant a loan modification due to hardship of losing part time income because they state I don't qualify for the loan due to not having enough income. XXXX is at fault as well because the counselor failed to provide oversight of their preferred lenders to monitor while participants going through the process and this has left me vulnerable to be taken advantage of by lender, realtor and closing attorney office. I first reported this to XXXX back last year in XX/XX/XXXX and still until XX/XX/XXXX and no accountablity. I been had a staff attorney with XXXX XXXXXXXX XXXX looking into to this matter and consider the everyone including XXXX to be held accountable because they failed to assist me with enough funding to avoid foreclosure due to Pinnacle denying loan modifications and refusing to accept any payments that I did try to make back in XXXX at a local branch due to not having the other XXXX payments while less than 90 days behind at time. I have filed complaints recently with XXXX XXXX XXXX XXXX XXXX on lender realtor, and with NC Attorney State Bar Association on the attorney office but I don't know who to contact other than you about the employees of the XXXX Pinnacle Bank. They all discriminated against me due to my low-income, race and gender and denied me of the right to fair housing by steering me to low-income minority area to purchase a property that I can not even sale the property for what I purchased because their is mostly rentals and investment properties occupied in this community with a XXXX that is begging for monies just to continue getting the trash picked up and pay the water bill. Also there were monies of seller credit {$2000.00} that was unaccounted for that was suppose to go towards my very first mortgage payment that XXXX stated would start on XX/XX/XXXX that was never applied that she lied and it was not applied to the XX/XX/XXXX in which was my real first mortgage payment. Also when I made that XXXX payment with cashiers check Pinnacle never applied either payments during closing and first payments to my balance and they blocked me from seeing my payments posted to accounts. I can only see the balance but no payments and this stills is like that the only proof I have is the cashiers checks from my bank as proof and I do have them also the mail statements for payment that shows only payments started in XX/XX/XXXX.

Company response to consumer: Closed with explanation