Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: ProCollect, Inc.
State: TX

Complaint narrative:
I briefly talked with the company but they seem dont want to work with me so now I am on my own. 


The validity of the {$16000.00} debt reported by [ XXXX XXXX XXXX ]. This debt is not only outrageous but also completely unjustified due to the apartment complexs blatant disregard for tenant rights, mishandling of our situation, and questionable practices. 

Clear Violations and Issues 1. Failure to Provide Proper Notice The apartment complex failed to provide my family with the legally required 30-60 days notice to vacate. Instead, after notifying them in the third week of May that we could not pay rent, they pressured us to leave by the last week of May. This provided no reasonable time to find alternate housing or prepare for the move, violating basic landlord-tenant obligations.

2. Lockout and Destruction of Personal Property After vacating the unit, we returned to retrieve remaining items and verify nothing was left behind. To our shock, the apartment complex had already locked the unit without notice or authorization, effectively barring us from recovering our belongings. Furthermore, they discarded our possessions without consent, violating property rights and tenant laws. This was not only illegal but deeply distressing for my family. 
3. Unexplained Rent Increases and Lack of Accommodation Rent increases during our lease were constant, poorly communicated, and unjustified, creating financial strain. Despite informing the complex of our situation, they failed to provide reasonable solutions such as transferring us to a more affordable unit. Instead, they rushed us out with no consideration for our circumstances.

4. Outrageous and Unsubstantiated Charges The reported {$16000.00} debt is completely baseless. This amount does not reflect any legitimate damages or unpaid rent but appears to include arbitrary penalties. There is no justification for such an inflated amount, which is clearly punitive and unenforceable under tenant protection laws.

Resolution Demanded I demand that this debt be immediately removed from my credit report due to the aforementioned violations and unethical practices. I also request documentation from the creditor that proves the validity of the debt, including : A detailed breakdown of the charges.

Evidence of proper notice to vacate.

Proof that the apartment complex made reasonable efforts to mitigate damages.

I wasnt able to dispute on XXXX as well This is a serious matter that has already caused my family significant hardship. 



This apartment complex works with Pro Collect in XXXX, a collection agency notorious for its poor service, as evidenced by its one-star reviews. Pro Collect has demonstrated a lack of good-faith effort to resolve this matter by demanding the full amount upfront and refusing to offer any reasonable payment plan. Additionally, they issued vague and intimidating warnings without clarification, which raises serious concerns about their unethical and predatory practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation