Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: Sequium Asset Solutions, LLC
State: CO

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX Dispute of Unfair Credit Reporting & Collection Placement Dear Consumer Financial Protection Bureau, I am filing this complaint against XXXX XXXX XXXX and Sequium Asset Solutions LLC for inaccurately reporting a debt and unfairly sending my account to collections despite a documented payment arrangement and full settlement of the lease-breaking fees. 

Before breaking my lease, I communicated with the leasing office two months in advance, in XX/XX/XXXX, regarding my intention to vacate the unit at XXXX XXXX XXXX in XXXX, CA XXXX. I officially moved out on XX/XX/XXXX, after being assured that I could set up a monthly payment plan to prevent my account from being sent to collections. 

I adhered to this agreement by making the following payments : XXXX to XX/XX/XXXX : Monthly payments of {$130.00} XX/XX/XXXX to XX/XX/XXXX : Increased monthly payments of {$350.00} XX/XX/XXXX : Paid off the remaining balance in full Despite my full compliance and proof of payments, my account was wrongfully sent to collections, causing a XXXX drop in my credit score. Additionally, this collection account remains on my credit report even though I have fulfilled all financial obligations. Under the Fair Credit Reporting Act ( FCRA ), I am requesting the immediate removal of this inaccurate and unjustified collection entry from my credit report. 

Key Facts : I legally broke my lease on XX/XX/XXXX, after setting up a monthly payment plan with the leasing office to cover all penalties. 
I followed the agreement by making timely payments from XX/XX/XXXX to XX/XX/XXXX, with a documented increase in payments in XXXX. 
Despite my compliance, my account was wrongfully sent to collections, which severely impacted my credit score. 
I have written proof of payments, emails, and checks verifying that I have fully satisfied the debt as agreed. 

Legal Concerns : FCRA Violation : The Fair Credit Reporting Act ( FCRA ) requires creditors to report debts accurately. My account was improperly reported as delinquent despite my full compliance with the agreed payment plan. 
FDCPA Violation : Under the Fair Debt Collection Practices Act ( FDCPA ), misrepresenting debts and engaging in unfair credit reporting is unlawful. 
Breach of Contract : The leasing office assured me that as long as I followed the payment plan, I would not be sent to collections. Their failure to honor this agreement constitutes a breach of contract. 
Credit Damage : The incorrect reporting of this collection account has resulted in a significant and unfair decrease in my credit score, affecting my ability to secure housing and financial opportunities.

Requested Resolution : 1. Immediate removal of this collection account from my credit report with all major credit bureaus ( XXXX, XXXX, and XXXX ). 
2. Correction of my credit score to reflect that I have paid in full and never defaulted. 
XXXX. A written confirmation from XXXXXXXX XXXX XXXX  and Sequium Asset Solutions LLC acknowledging their error and confirming the removal of the negative entry. 

I have attached all relevant proof, including payment records, the written agreement with the leasing office, and all email correspondence confirming the arrangement I followed. Given that I have fully satisfied my financial obligation, the reporting of this collection is not only misleading but also potentially unlawful. 

If this issue is not promptly resolved, I am prepared to escalate my dispute through legal channels, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and other appropriate regulatory agencies. 

I expect a written response confirming the removal of this collection within 30 days, as required by law. Please confirm receipt of this letter and provide an update on the status of my request. You may contact me at XXXX or ( XXXX ) XXXX if any additional information is needed. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief