Consumer complaint received 2024-07-19 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
On XXXX XXXX, I XXXXXXXX XXXX XXXXXXXX XXXX went into the Wells Fargo branch # XXXX, to open an International Family Trust Account with XXXX XXXX XXXX. After a few hours the account was successfully opened by the bank representative. On XX/XX/XXXX I was able to meet with the XXXX XXXX XXXX XXXX XXXX XXXX at branch location # XXXX, as well as the banks financial advisor, XXXX XXXX XXXX. As XXXX XXXX was reviewing the account, she advised me that she noticed potential concerns regarding the account setup that may be a problem later. Noticing a potential issue, XXXX XXXX made the necessary corrections at that time. After which, I was issued a new Certificate of Trustee. 

As XXXX XXXX was making the corrections to my trust account, we were all engaged in a financial conversation with the bank advisor, XXXX XXXX XXXX, regarding him becoming my financial advisor overseeing my XXXX. As XXXX XXXX was completing the noted errors of my trust, I also shared information with then, regarding me taking over my XXXXXXXX XXXX XXXX XXXXXXXX Account, and that I would return later that week to make my first special deposit with them. XXXX XXXX then advised me that she would give me a call after reviewing her availability on her calendar, to place me on her schedule to assist me in making this special deposit that viewed. 

After XXXX XXXX completed her corrections to my trust, XXXX XXXX and I went into his office to continue with our financial conversation, of which he offered his service to process my irrevocable International Bill of Exchange, in the sum of {$5.00} XXXX ( US ). In addition to The International Bill of Exchange, I provided XXXX XXXX with a signed and notarized purchase agreement between myself and the property owner of the land that I plan on purchasing. I also requested that he communicate with the bank regarding the maturity date of the instrument that I was now furnishing him with, as it would be in the best interest of the bank to make the determination of the instrument 's maturity date. 

Furthermore, I also asked him if I should make the instrument payable to Wells Fargo Bank or to their Owner Trustee or to their Indentured Trustee, according to the XXXX or XXXX filing per the SEC. I also provided a copy of the Indenture act of XXXX  to support request that was making was lawful. He took all my documents and advised me he would contact me when he gets all my questions answered. On Wednesday XX/XX/XXXX I called XXXX XXXX to ask about my appointment to make my special deposit and I did not get to speak to her, I also tried to make landline with XXXX XXXX but I was not able to get him on the phone either. On Thursday before mailing off my singed purchase order for some vehicles Im ordering I stopped by the bank to show XXXX XXXX how the note moves on the privet side via registered mail with the XXXX for payment of the property. While I was at the bank I did see XXXX XXXX and ask her about my appoint for the special deposit and she said she will call me. Once XXXX XXXX got off the phone, I was able to go into his office and show him to documents that I was about to mail off. At the end of our conversation, he the informed me that the bank would not be able to help me the instrument that I gave him because it needed to be a minimum of {>= $1,000,000} for the private side of the bank to work with it. I found this very concerning because it was not provided to me when he first found out about and to add to the fact it was not put in writing. At this point I was not happy how the bank representatives did not keep their word. Once I left the bank, I waited patiently for XXXX XXXX to call with the appointment for the special deposit. On Monday I didnt hear from her so I called the 1-800 number to book and appointment shortly thereafter booking the XXXX appointment with the bank for the special deposit XXXX XXXX called me asking can she help me with anything. I then told her I called Wells Fargo to make me and appointment because I need to make this special deposit which she knew about because we all disgusted it and reviewed it on Tuesday XX/XX/XXXX. She then advised me of the available appointments she had and if I needed to see her, she would be able to meet with me on XX/XX/XXXX @ XXXX so I aggreged only because she knew exactly what kind of deposit I was making because we had already spoke about it and she was familiar with it. On XX/XX/XXXX I went to the bank and pulled out the physical stock and she asked me the see one page of my trust declaration and I provided to her. She took it and made a copy and bought it back to me, then she asked me to see physical stock certificate and took it with her to what I believe to be her manager office XXXX XXXX. I waited patiently for over 35 minutes for her to return with my documents she then advised me that the bank would be closing my account because this bank does not allow international accounts, I then showed her in black and white where it stated that they do offer these types of accounts. Then she stated that the bank had already closed the account I said that not fair and ask her to do the special deposit on the books. She then told me I need to have an account there to do the special deposit. She took the bond to XXXX XXXX office and said he is the only one that can help you with this special deposit. On XX/XX/XXXX I called XXXX XXXX, and he advised me he could not help me because he doesnt work on the banking side and the I need to talk to XXXX XXXX because she is the only person that can help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation