Consumer complaint received 2025-11-18 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD

Complaint narrative:
I am submitting this formal dispute regarding Capital Ones handling of my account, including : The failure to provide legally required notice that my account was being closed or restricted. 

The removal and transfer of funds from my account without my authorization. 

The denial of access to my own funds, despite no legal or contractual basis to hold them. 

1. No Notice of Account Closure or Restriction I received no written or electronic notice that my account was being closed, restricted, or frozen. 

I only became aware of the issue when my card began declining and I logged into my mobile app to find my account frozen. 



Under federal law including the Electronic Fund Transfer Act ( EFTA ) and Regulation banks are required to provide consumers with timely notice of adverse actions affecting access to their accounts. Capital One failed to do so. 

2. Withholding My Funds Based on a Prior Dispute I was informed that my funds were being held due to a dispute I filed in XXXX, related to unauthorized XXXX transactions. 



Capital One already issued a provisional credit for this dispute. 

Now I have been told my account is closed and my remaining funds will be held until the dispute ends possibly up to 90 days. 



I currently have {$820.00} withheld without access. My prior balance was {$1100.00}, and these funds have nothing to do with the dispute. 

3. Unauthorized Transfer of Funds As of today, my account shows my balance decreased from {$1100.00} to {$820.00} with the transaction labeled Transfer. 



Because Capital One has frozen my account, I have no ability to initiate transfers. This means Capital One removed or transferred my funds without my knowledge or permission. This is a serious violation of : The Electronic Fund Transfer Act ( Regulation E ) prohibits unauthorized transfers. 

The banks duty to safeguard consumer funds. 

Basic contractual obligations between the bank and customer. 



I demand an explanation and immediate correction of this unauthorized transaction. 

4. Denial of Access to My Own Money I was told I will not have access to my funds due to the ongoing dispute. This is unacceptable, and there is no legal basis for Capital One to hold non-disputed funds or restrict me from withdrawing my balance. 



This action places me in financial harm and violates federal consumer protection laws. 

Requested Resolution I request the following actions immediately : Release and provide immediate access to my full account balance, including the amount removed as transfer. 

Provide a written explanation for the unauthorized withdrawal and the reason for freezing my account, with supporting documentation. 

Restore any funds improperly removed from my account. 

Provide the legally required adverse action notice regarding account closure. 

Reopen my account or provide an expedited check or electronic transfer of my remaining balance. 






I expect a written response within 10 business days. 



Thank you for your immediate attention to this matter. 



Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation