Consumer complaint received 2026-07-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
Related to closed complaint, XXXX Since XX/XX/year>, I have repeatedly demanded the return of over {$200000.00}, with no commitment of any Citibank employees XXXX either at a branch level or through Citibank vast network of outsourced and foreign-based consumer customer service representatives. I demand the immediate return of the balance of {$200.00}, XXXX in my business account, XXXX XXXX XXXX. I recently received the return of the balance of {$1100.00} in my personal account, under the name, XXXX XXXX. My prior business account mailing address on file is : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX I am also demanding interest compensation of the funds, that thus far, have accumulated, based on a funds availability date of XX/XX/year> ( 99 Days from the date of this letter ), based on loss of my intent on that date, to add these funds to my XXXX high yield savings account rate, with a 4 % daily compounded yield. History of activity : XXXX XXXX, I was in a branch Citibank location and a teller told me my account is on hold and potentially closed. XXXX XXXX, I contacted Citibank customer service phone number, who patched me through to three different groups, in a total of XXXX minutes, to be told me all my accounts are potentially being closed. XXXX XXXX, I visited staff and manager at the Citibank XXXX branch, where I opened all of my accounts, to be told that there is nothing they could do, and to contact the corporate customer service phone number. XXXX XXXX, I contacted by phone, Citibank customer service, to be told my account had been closed. XX/XX/year>, I visited staff and manager at the Citibank XXXX branch, where I opened all of my accounts, to be told that despite speaking to Citibank corporate, there was nothing they can do to determine the status of returning money held in my accounts. XX/XX/year>, contacted Citibank customer service, who patched me through to several groups, all foreign based call centers with employees with very limited XXXX speaking skills with no one who could competently explain when I will receive my money. I contacted by phone, Citibank customer service, repeated calls on XX/XX/XXXX and XX/XX/XXXX without success of when I will receive my money. XX/XX/year>, I visited staff and manager at the Citibank XXXX branch, where I opened all of my accounts, to be told that there is nothing they could do to get any update, and again, to contact the corporate customer service phone number. I contacted by phone, Citibank customer service, on XX/XX/year> without success of when I will receive my money. Week of XX/XX/year> Citibank finally responded, via CFPB, explaining, they want confirmation from the bank the check was written from, but explaining this for the first time, one week ago, and only after pressure from CFPB. Citibank took over 90 days to explain, this is documentation of what they want. These actions have caused real harm. This request and responding to it, could have been done during the week of XX/XX/year> when Citibank 's concerns first arose, and the funds could have been released a lot sooner. This is clear negligence on the part of Citibank. Please see attached documents, which are official documents from the said bank, XXXX XXXX, and which clearly demonstrate that the check is valid. I also expect to be compensated for additional daily interest, until the date a check from Citibank is shipped to me, and that it specifically be express mailed to me at the XXXX, XXXX address, with two-day delivery. I request from Citi bank, an answer, when the funds of nearly {$200000.00} will be released and a check will be issued and mailed to : XXXX XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Cordially, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief