Consumer complaint received 2024-03-19 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Aldous & Associates, PLLC
State: CT

Complaint narrative:
* Debt Collector Aldous & Associates is trying to collect a debt for their client XXXX XXXX XXXXXXXX ( Gym ). 

* Looking at my phone records, it shows that I received a first call from debt collector - displayed as spam on, XX/XX/XXXX - XXXXXXXX XXXX 

* Looking at my phone records, it shows that I spoke with debt collector ( s ) at length on : XX/XX/XXXX - XXXXXXXX XXXX - 4 min ; XX/XX/XXXX - XXXX XXXX- 9 min ; XX/XX/XXXX - XXXXXXXX XXXX - 7 min * I asked the debt collector ( s ) why I did not receive hard copy correspondence thru the mail about this matter. On one call the debt collector stated that they do not send out hard copy letters thru the mail, but they send emails instead. I stated I did not receive an email from them either. 

* I stated to debt collector ( s ) that I have not been with the Gym that long. I stated that I have been corresponding with managers at the Gym via email, with updates on my health, financial situation ; including my concerns with my XXXX son ( one issue with me being exposed and catching covid from the Gym - him contacting covid would put him at risk ) ; and the an update with me being short staffed with XXXX 's to assist him - as I can not leave him alone at home. 

* I stated to debt collector ( s ) that I have Doctor letters stating not going to Gym, which were mailed to their staff. 

* I stated to debt collector ( s ) that I asked Gym personnel to freeze my account, as well as cancel my membership. 

* I have also sent letter as an email attachment to Gym regarding my situation, and to cancel my membership. 

* After my last email and letter to Gym Staff, I never heard back from the them by telephone, nor by correspondence thru mail. 

* I was asked by debt collector ( s ) to send them the Doctor Letters to the Gym at their po box . When asked if I could also send the documents via email as well as mail it to their physical street address, they said no because they would ignore it. I sent not only Doctor notes, but also some email correspondence between me and the Gym staff.

* I called to follow up with Aldous & Associates if they received my documentation, and they said no as only one person does the mail and the process is slow. I then stated that I would like to send the documents again - but this time via certified/registered mail to make sure they receive everything ok, and I did. I also found an email address of one of their staff members and sent the documentation via email as well.

* I received a letter from Aldous & Associates on XX/XX/XXXX stating that they received documents from XXXX XXXX XXXX pertinent documents that created the oblation. A membership agreement executed by me on XX/XX/XXXX. They are stating that I breached the agreement. 

* They are stating that I need to send them additional documentation as the Gym states they never received my doctor notes that I mailed to them. 

*They are stating that they will report by this debt to credit bureau XXXX late payments, missed payments, defaults and will be reflected on my credit report. 

*They did not give me a deadline date to reply. 

* It does not look like they ever canceled my membership and trying to charge me up to XX/XX/XXXX. 

-- -- -- -- -- -- -- -- - History with XXXX XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- * Signed up with XXXX XXXX XXXX XX/XX/XXXX at XXXX per month. I made an initial payment of {$10.00} ( bank statement says the withdrawal was made on XX/XX/XXXX ) * Contract states 2 free months - First payment was due on XX/XX/XXXX. 

* Around XX/XX/XXXX I signed up for a Trainer 3x a week at the Gym. I told Trainer that I am due to have a total hysterotomy so I will need to stop working out for a while. 

* XX/XX/XXXX thru XX/XX/XXXX - Gym Trainer XXXX and me went back and fourth - that I was having car trouble, and also I caught XXXX from they Gym. I told him I need to stop coming to XXXX. 

* XX/XX/XXXX- XXXX XXXX XXXX sent me a text with link to email XXXX in order to freeze payments. 

* XX/XX/XXXX - I sent email to XXXX, as well as the XXXX. the Club Manager, XXXX XXXX - Manager, and XXXX XXXX - Director of Personal Training. That I need to discontinue the personal training sessions because of my health as well as financial issues. 

* XX/XX/XXXX - XXXX the Club Manager emailed me back stating 'We can always freeze your personal training account for medical reasons, and all we need in order to do so is a note from your doctor stating how long you will need to refrain from strenuous workouts. I do apologize, but unfortunately our systems do not allow us to freeze your billing for an indefinite period. ' * XXXX XXXX - I responded to the email ( attaching a letter from myself ) after going thru a major XXXX, and apologized for just viewing their XX/XX/XXXX email. I also stated in the email that I have my follow up with my Doctor coming up, and then I will provide the documentation to them once I received the Doctor 's letter. I also stated the numbness feeling in my leg. 

* XX/XX/XXXX within the same email I also stated a financial hardship as well as not able to leave my XXXX son at home alone I was short staffed with XXXX 's care for him. 

* XX/XX/XXXX within the same email I also stated, 'unfortunately I can not give you a date and time when I will be returning. I am asking that you cancel my entire account as a member, without any further future payment obligations. ' * XX/XX/XXXX - once I received it, I mailed my OBGYN 's first Doctor 's letter to the Gym - attention to XXXX. after my follow up visit. The letter was dated XX/XX/XXXX. XXXX stated due to medical complications he recommends me being out from XXXX until XX/XX/XXXX - and he left his number for them to call him if they have any other questions or concerns. 

* XX/XX/XXXX - After a follow up visit, My Primary Care Doctor wrote a letter for the Gym that I will not be able to exercise due to XXXX in XX/XX/XXXX, and other heath issues since then. And she is not sure when I can return to the XXXX at this time. 

* XX/XX/XXXX, XXXX XXXX XXXX wrote a letter for the Gym stating due to medical complications, she recommend that I be out of Gym from XX/XX/XXXX thru XX/XX/XXXX. 

* I also have text messages between me and the XXXX XXXX stating in XX/XX/XXXX thru XX/XX/XXXX. I also received a text message from the XXXX XXXX again in XX/XX/XXXX asking if I will be coming back. However on XX/XX/XXXX, I already sent the XXXX XXXX a letter via email, stating that I would not be coming back, to cancel my membership. 

XXXX

Company response to consumer: Closed with explanation