Consumer complaint received 2025-12-30 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Climb Credit Inc.
State: UT

Complaint narrative:
I took out a private education loan through Climb Credit, serviced by XXXX XXXX, to attend a coding bootcamp called XXXX. 

XXXX has now formally ceased operations and closed, publicly announcing that no further classes will run and that access to materials will be limited, despite prior representations of lifetime access, live instruction, grading, and student services. These services were material terms of my enrollment and the basis for this loan. 

I previously submitted a borrower-relief request to Climb/XXXX  due to non-delivery of promised services. Despite this, billing continued, interest accrued, and my account became delinquent. I am currently approximately {$800.00} past due, which occurred while the dispute remained unresolved. 

On a recent call with Climb/XXXX, I was told they do not know what is happening with XXXX  and was offered a temporary hardship plan ( $ XXXX for 6 months, followed by interest-only payments for 12 months ). I was also told they are hoping to charge only a prorated amount of the loan, as I did not receive the full educational services. 

While I accepted the hardship plan as a temporary measure to prevent further harm, this does not resolve the underlying issue : the education provider closed and failed to deliver the contracted services for which this loan was issued. 

I am requesting regulatory assistance to ensure that : My loan is properly reviewed for school-closure relief, proration, or discharge Billing and negative credit reporting are paused during investigation I am not required to repay a loan for education that was not delivered Update as of XXXX XX/XX/year> : I am submitting this update to supplement my CFPB complaint regarding my private education loan with Climb Credit, serviced by XXXX XXXX for attendance at XXXX. 

Attached is Climbs recent written response stating that : They do not know what is happening with XXXX, They consider the closure to have only impacted live instruction, and They assert that loan relief is contingent on XXXX  initiating and funding a refund. 

I dispute this characterization. XXXX has publicly announced that it has ceased operations entirely, that no further classes will run, and that access to materials is now time-limited despite prior representations of lifetime access. This constitutes material non-delivery of the educational program, not merely a modification of instruction format. 

Additionally, during a prior call with Climb representatives, I was informed that my loan may qualify for proration, given that I did not receive the full scope of the program. That position is not addressed in Climbs written response. 

Given the schools closure and potential insolvency, reliance on school-initiated refunds is impractical and leaves borrowers without meaningful relief. I am requesting CFPB assistance to ensure that my loan is properly reviewed for school-closure relief, proration, or discharge, and that billing and negative credit reporting are paused during this investigation.

Company response to consumer: Closed with explanation