Consumer complaint received 2024-07-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
On XX/XX/2024, I submitted a request to Equifax to remove and/or block information on my credit report related to me being a XXXX XXXX XXXX XXXX Despite submitting valid documentation in accordance with federal law, including a Victim 's Determination Letter from an nonprofit organization who is authorized to make victim determinations through the XXXX, Equifax has declined my request and misrepresented their attempts to resolve the issue at hand. Equifax 's actions violate both Section 605c of the Fair Credit Reporting Act and 12 CFR 1022.142 ( e ) ( 4 ) of the Fair Credit Reporting Act, which prohibits them from refusing to block adverse information based on the validity of submitted documentation. I request an investigation into Equifax 's non-compliance with federal regulations and appropriate action to address their misconduct. As discussed below under 12 CFR 1022.142 ( c ) of the final rule, the Bureau is not adopting any exceptions to the requirement that consumer reporting agencies block adverse information that resulted from XXXX. A XXXX has refused my requests to block adverse information. Equifax 's Response : In response to your request as a XXXX XXXX XXXX, we sent a letter requesting additional documentation or information to complete your request and provided instructions on where to send them. A phone number was also provided for additional questions. I have resubmitted the requested information twice and made several attempts to resolve this request via phone. The reasoning given was they could not validate the letter being from a valid organization, which I offered to provide their EIN number, contact information, etc., and all of that information was denied and they would not accept it from me. I do feel like I am being revictimized and it is retraumatizing as well. Perversely, The final rule will require consumer reporting agencies to accept XXXX and other documentation from consumers, process the submissions, and block any adverse item of information identified by the consumer that resulted from a severe form of XXXX in persons or XXXX XXXX under 1022.142 ( d ) ( e ). I Do hereby Self-Attest that I am a Victim ( See 142 ( b ) ( 7 ) XXXX XXXX XXXX for the Purposes of 605C of the Fair Debt Reporting Act. A consumer reporting agency may only request additional information where the consumer reporting agency can not reasonably confirm the appropriate proof of identity under paragraph ( b ) ( 1 ) of this section for the consumer or, if applicable, the consumers representative, the consumer did not provide victim determination documentation under paragraph ( b ) ( 6 ) ( i ) of this section, or the consumer reporting agency can not properly identify the adverse items of information under paragraph ( b ) ( 6 ) ( ii ) of this section. A consumer reporting agency may not, however, ask for information on the validity of the facts or circumstances detailed in the contents of the submitted XXXX  documentation establishing the consumer is a XXXX XXXX XXXX or whether the identified adverse information resulted from a severe form of XXXX in persons or XXXX XXXX under paragraph ( b ) ( 6 ) of this section. ( ii ) A consumer reporting agency must make a final determination on the consumer 's submission no later than 25 business days after receiving the submission provided in paragraph ( d ) ( 1 ) of this section. The final rule also does not require consumer reporting agencies to delete adverse items of information identified by the XXXX XXXX XXXX from the consumer 's credit file. The Bureau has determined that requiring consumer reporting agencies to delete that information would be counterproductive because, as explained above, the final rule does not require a consumer reporting agency to notify the furnisher of adverse information that a consumer has submitted the required documentation. If the information is deleted, but the furnisher is not provided with a reason, there is a substantial risk that the information will be reinserted into the report, whereas a block without deletion makes it more likely that the consumer reporting agency will not include the adverse information in future reports after the information is confirmed to remain blocked in 1022.142 ( e ) ( 3 ). New 1022.142 ( e ) ( 4 ) provides that a consumer reporting agency may only decline or rescind a block only if the consumer reporting agency can not reasonably confirm the appropriate proof of identity for the consumer and, if applicable, the consumers representative under 1022.142 ( b ) ( 1 ), the consumer can not provide documentation consisting of a victim determination under 1022.142 ( b ) ( 6 ) ( i ). Similar to the section- by-section analysis of 1022.142 ( e ) in the proposed rule, the Bureau does not interpret section 605C as giving the consumer reporting agency the discretion to contest the merits of the submitted XXXX documentation, if it meets the definition in section 605C ( a ) and in 1022.142 ( b ) ( 6 ) ( i ), nor does it interpret the statute as giving a consumer reporting agency the discretion to challenge a consumers determination that an adverse item of information resulted from a severe form of XXXX in persons or XXXX XXXX under 1022.142 ( b ) ( 6 ) ( ii ).

Company response to consumer: Closed with explanation