Consumer complaint received 2025-07-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am filing a formal complaint against XXXX XXXX  and TransUnion for failing to correct inaccurate information regarding late payments reported on my credit report for account # XXXX * * * * * *. Despite multiple written requests for correction ( letters dated XX/XX/XXXX and XX/XX/XXXX ), my requests have been ignored, constituting a violation of multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Violations Committed : Fair Credit Reporting Act ( FCRA ) Violations : Under XXXX XXXX Code XXXX, creditors must send periodic statements at least XXXX days before the payment due date. The continued reporting of this inaccurate late payment demonstrates a failure to comply with this requirement. 
XXXX XXXX XXXX XXXX mandates that credit reporting agencies ensure the accuracy of consumer credit files. In my case, this obligation has not been upheld. 
XXXX XXXX XXXX XXXX ( b ) requires that consumer reporting agencies maintain reasonable procedures to assure maximum possible accuracy in credit reports. 
XXXX XXXX XXXX XXXX ( d ) ( XXXX ) ( A ) ( i ) states that certain transactions and experiences should not be considered part of a consumer report if they do not meet specific criteria. 
Truth in Lending Act ( XXXX ) Violations : The TILA emphasizes the necessity of accurate and timely disclosures to consumers. The wrongful reporting of a late payment has damaged my creditworthiness, causing undue financial harm. 
Gramm-Leach-Bliley Act ( GLBA ) Violations : XXXX XXXX Code XXXX, XXXX XXXX Code XXXX, and XXXX XXXX Code XXXX require financial institutions to protect consumer privacy and ensure the accuracy of financial reporting. The mishandling of my credit information suggests a failure to meet these obligations. 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX ) : This act holds creditors accountable for providing timely statements and preventing unfair penalties. The continued presence of this late payment on my report contradicts this protection. 
Identity Fraud and Misreporting - XXXX XXXX XXXX XXXX : The continued reporting of false information could be classified as a misrepresentation of identity or fraudulent reporting, which carries legal consequences under federal law. 
Formal Request for Correction : I formally demand the immediate removal of the inaccurate late payment notation from my credit report. 
If this issue is not resolved immediately, I will escalate my complaint further, including potential legal action and filing additional complaints with relevant agencies. 
Reference to XXXX ( Paid As Agreed Never Late ) : The terms of our agreement have always been met, and the account in question must reflect the status of " Paid As Agreed, Never Late. '' I request documented proof supporting the claim of late payments, including : Dates, amounts, and all communication records indicating that the payments were actually late. 
In the absence of valid proof, I expect an immediate correction of my credit report. 
If, after investigation, you fail to provide verifiable proof of late payments, I demand that the account be updated immediately to reflect its accurate status as " Paid As Agreed, Never Late. '' Per the FCRA, I expect a timely investigation and a written response within XXXX days from the receipt of this dispute letter. Failure to comply will be considered a direct violation of multiple federal laws. 

Discrepancies Identified XXXX XXXXXXXX Inconsistent Late Payment Reporting : XXXX reports XXXX late payments for XXXX and XX/XX/XXXX. 


XXXX and TransUnion report XXXX lates for XXXX and XX/XX/XXXX. 
These discrepancies in dates across bureaus raise serious concerns about reporting accuracy. 
Payment Status is Current Across All Bureaus : The account is marked as Current and Open on all reports, which contradicts the presence of any recent delinquencies. 


Dispute Previously Resolved : All bureaus state the dispute has been resolved ; however, derogatory remarks remain, which may reflect unresolved or inaccurate reporting. 


No Past Due Balance : The account shows a balance owed, but all past due amounts are reported as {$0.00}, further supporting the claim that the account is not currently delinquent. 


Positive Payment History Since Late Marks : All payment history from XX/XX/XXXX onward is marked as OK, showing continued positive activity after the reported delinquencies. 
Resolution Requested : Immediate removal of the late payment notation from my credit report. 
Written confirmation of the correction. 
Acknowledgment of compliance with federal laws. 
I trust that you will promptly rectify this issue and ensure my credit report reflects accurate information. Thank you for your immediate attention to this serious matter. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief