Consumer complaint received 2024-04-02 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
Today on XX/XX/XXXX I sold XXXX Factory sealed vintage video games that I had in my collection to a individual on XXXX through PayPal invoice I thought the invoice was supposed to be for {$2300.00} however the individual who was buying these items from me wanted me to send him a Paypal invoice for this amount In the amount of {$2300.00}? When I canceled the transaction that I sent the invoice for the {$2300.00} and I sent him the other transaction amount {$2300.00} PayPal put my account on restriction said I needed to verify who the XXXX I am I don't agree with their reasoning or their feedback in regards to the situation I have sold on XXXX for the past XXXX or XXXX  years and furthermore I had to take a picture of my ID card take a picture of who I am and I just don't agree with her methods at all. I sold roughly around I don't know {$210000.00} worth of goods on XXXX and XXXX and I would hate to have to send XXXX Factory sealed video games value that almost {$6000.00} to an individual for literally half of that and have to wait till XX/XX/XXXX to receive my money or the funds and I don't like the fact that they put my account and restriction mode so you're allowed to basically you can receive money but you can't take it out. I think it's another way that PayPal is basically going to scam the consumers by putting the money in a long-term or short-term savings account or even XXXX and they're XXXX to scam people that way. I am a XXXX XXXX XXXX with severe XXXX and XXXX and a very fact that they're having me do this I'm very very upset right now I served XXXX  years I have XXXX purple hearts XXXX medals and I XXXX XXXX  times overseas as a XXXX XXXX XXXX and former XXXX XXXX XXXX XXXX XXXX XXXX. So you can understand my frustration with this not too many people out there truly regulate PayPal as I'm told from my bank so that being stated I don't want to have this money linger in my PayPal account does that make sense as well as I don't want to do pull their shenanigans like they always do and say okay we're going to lock your account like you're trying to do right now and I've seen people have money in their account where they've been locked out and PayPal for whatever reason terminate their account and keeps their money. That being said I would definitely lose my XXXX if they were to do this type of thing to me I definitely for one would truly loose my XXXX and go truly postal on someone like for real I can't believe they would do this to somebody who has been selling on XXXX XXXX for a long time and then who has had as many numbers transactions as I've had seriously this is beyond XXXX in my opinion they need to be shut down and I'm on my opinion too if they were to tamper with my funds and take my money I'd probably lose my XXXX and go postal just saying I'm but it XXXX veteran who gets paid but once a month for me to have this many video games in my collection that are still Factory sealed it's crazy to say that they would more or less keep the money as opposed to letting me have access to it that was my first concern with him because they were only going to leave let me have {$300.00} access and then they said after 7 days after the transaction I can receive the other part of the money I don't think that's it all fair my bank wouldn't do that so why the XXXX is Paypal allowed to do that at all very fact that I had to confirm who the XXXX I was right now seriously I literally want to file a lawsuit with a PayPal and I literally want you to do something about it immediately before I take matters in my own hands thank you

Company response to consumer: Closed with non-monetary relief