Consumer complaint received 2026-04-21 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: CA

Complaint narrative:
This is an eviction debt in the amount of XXXX from XXXX ( joint account ). On Tuesday XX/XX/XXXX around XXXX XXXX XXXX I called the company at XXXX to see what my options were for resolving the debt. I was transferred to a representative named XXXX and I updated my employment and pay with him and asked him what were my options for settling the account. I told him that I was willing to pay 50 % of the debt today. He put me on hold to speak with his manager and returned within a few minutes and told me his manager said he can settle the debt at {$2500.00}. I said I did not have that much and that the most I could give was {$2100.00}. XXXX placed me on another hold and came back with a final o '' er of {$2200.00}. I said I could not pay it and if he can go back and ask his manager to lower it. He said no, that was the final o '' er. I asked if he can at least check for a lower one again, he said no that was the final o '' er agreement. He added that if I pay today they would also delete it from my credit report. I asked to place him on hold to check my options. I returned within a few minutes and said that I could pay the {$2200.00}. He placed me on hold again but someone else returned on the line and identified themselves as the manager and said his name was XXXX XXXX. I told him that I was already o '' ered a final settlement amount of {$2200.00}. He told me that was an error and that his client actually wanted {$2400.00}. I said that I already agreed with XXXX that I can pay {$2200.00} which was o '' ered. He said that was a error and that it is now {$2400.00}. I declined the o '' er because I felt it was a deceptive o '' er after I was already o '' ered {$2200.00} from XXXX. He became rude and said okay and that he will tell the client that I refuse to pay. I disconnected the call. A few minutes later I called back to ask for everything that was discussed in writing. I was transferred back to XXXX and told him that he o '' ered me a final o '' er of {$2200.00} and then transferred me to someone who increased the price to {$2400.00}. XXXX then switched up and said that it was an error. I asked to be transferred to XXXX XXXX again to request everything in writing. He transferred me to XXXX XXXX and I asked for the final settlement o '' er to be in writing due to their deceptive practices and I also informed him that the call was being recorded. He said that the o '' er is no longer on the table and that he doesnt have to send me anything in writing. I told him he does if I request it, and he said he doesnt and then repeated that the o '' er is no longer on the table and told me that I would need to pay the full amount of the debt because they are not obligated to settle. I said but I was already o '' ered a final settlement o '' er and then he increased it. I finally said that I would be reporting them to the attorney general and the Fair Consumer Protection Bureau. He told me to do what I got to do. I told him that he was using deceptive practices and that the truth will stand. I disconnected the call.

Company response to consumer: Closed with explanation