Consumer complaint received 2024-03-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am writing to file a formal complaint regarding to remove fraudulent items from my account with your institution. Despite multiple notifications and requests for assistance, I have encountered significant challenges and delays in resolving this critical issue, causing considerable distress and financial harm.

The fraudulent items in question were identified on [ date ], upon which I promptly contacted your institution to report the unauthorized transactions and request their immediate removal. Since then, I have made several attempts to rectify the situation through various channels, including phone calls, emails, and in-person visits to your branch, yet to no avail.

I would like to highlight the following concerns regarding the handling of this matter : Inefficiency and Delay : Despite providing all necessary documentation and evidence of the fraudulent transactions, the process of removing these items from my account has been unduly prolonged, resulting in prolonged exposure to financial risk and uncertainty.

Lack of Communication : Throughout this ordeal, there has been a glaring lack of communication from your institution, leaving me uninformed about the progress made in resolving the issue and exacerbating my anxiety and frustration.

Failure to Take Prompt Action : The failure to take prompt and decisive action to address the fraudulent activity on my account reflects poorly on your institution 's commitment to safeguarding the interests of its customers and upholding the principles of integrity and security.

Financial Consequences : The presence of fraudulent items on my account has had severe financial consequences, including unauthorized charges, overdraft fees, and potential damage to my credit score, which could have been mitigated with timely intervention from your end.

In light of the above, I demand immediate action to rectify this situation and ensure the prompt removal of all fraudulent items from my account. Additionally, I expect compensation for any financial losses incurred as a result of the unauthorized transactions and the inconvenience caused by your institution 's failure to address this matter expediently.

Furthermore, I urge you to conduct a thorough review of your fraud detection and prevention protocols to prevent similar incidents from occurring in the future and to enhance the security of your customers ' accounts.

Please acknowledge receipt of this complaint and provide a timeline for resolving the issue. I expect regular updates on the progress made until the matter is satisfactorily resolved. With this, I am asking for your assistance to remove these fraud items in my credit file : XXXX XXXX XXXX Balance Owed : {$0.00} XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX XXXX Balance Owed : {$13000.00} XXXX XXXX  Balance Owed : {$0.00} XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX Balance Owed : {$0.00} XXXX XXXX XXXX Balance Owed : {$1500.00} XXXX XXXX XXXX XXXX Balance Owed : {$13000.00} XXXX XX/XX/2023.

Company response to consumer: Closed with explanation