Consumer complaint received 2025-04-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
Re : Complaint regarding Experians Sham Investigation and Failure to Validate Debt I am writing to file a formal complaint regarding a serious issue I have encountered with Experians handling of a debt validation dispute. Despite my repeated requests, Experian continues to claim that they have verified the debt with XXXX XXXX XXXX, the collection agency for a debt originally owed to XXXX XXXX XXXX XXXXXXXX, without providing any adequate validation or proof of the debt. 
The details of the debt in question are as follows : XXXX XXXX : XXXX XXXX Bank XXXX. 
Current Creditor : XXXX XXXX XXXXXXXX XXXX Account Number : XXXX Balance : {$620.00} ( paid off ) Date Opened : XX/XX/XXXX Status : Collection account ( past due {$620.00} as of XX/XX/XXXX ) Date Status Updated : XX/XX/XXXX I have initiated multiple disputes with Experian, asking for proper validation of this debt, but each time they insist that they have verified it with XXXX XXXX XXXX. However, despite this claim, Experian has not provided any documentation supporting the legitimacy of the debt, nor have they furnished any evidence that XXXX XXXX XXXX has the right to collect it. This lack of transparency and verification is in direct violation of the Fair Credit Reporting Act ( FCRA ), which requires that a consumer is given accurate and verified information. 

I am also concerned about the broader issue of how Experians business model appears to profit from data furnishers and consumer disputes. According to the Securities and Exchange Commission ( SEC ), Experian, as one of the major credit reporting agencies, profits from data furnishers by charging fees for reporting information, and from consumers by monetizing the dispute process. This conflict of interest potentially incentivizes them to maintain inaccurate information and dispute processes that do not result in proper investigation or correction. This creates an environment where consumers are left without accurate information on their credit reports, and the agencies profit from ongoing disputes. 

I am requesting that the Consumer Financial Protection Bureau investigate this matter to ensure that Experian is adhering to the proper consumer protection laws, including those related to debt validation and the dispute process. 

Please consider the following actions : A thorough investigation into Experians handling of my dispute regarding XXXX XXXXXXXX XXXX debt. 

A full review of their claims that the debt was verified without proper documentation being provided. 

Assistance in ensuring that my credit report is corrected and that this debt is properly validated or removed if invalid. 

I trust the CFPB will take the necessary steps to resolve this matter and hold Experian accountable for their failure to properly investigate and validate this debt. Please inform me of any further steps I need to take and any updates regarding the resolution of my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation