Consumer complaint received 2019-07-15 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Experians reporting practice adversely affects my credit score by Experian not timely reporting updates of my credit card payments and through what appears to be Experian floating the reporting dates for updating such records. Its reporting practice unnecessarily further extends Experians reporting of high credit balances on my credit cards. The attached files show evidence of my complaint. Although I have been paying my credit cards faithfully, ( with one noted delinquency that I am disputing ), Experian has not been updating my payments in a timely fashion, consistent with its stated reporting cycle. For example, on XX/XX/2019 I paid my XXXX credit card in full, yet Experian has not updated this information. Experian, as a matter of fact, has failed to report updated payment information for several of my credit cards, which should have ( or would have ) been posted to my Experian credit report if it were not for Experians recent floating of my reporting cycle. Experian has floated my reporting cycle such that payments I made to my creditors that would have been reported by now ( or shortly thereafter ) will not be reported until nearly a month from now. On or about XX/XX/XXXX, Experians website reported there were 21 days until the close of my reporting cycle. HOWEVER, Saturday, XX/XX/2019, their website stated there was 29 days until the close of my reporting cycle. Experian apparently changed their reporting cycle ( or is reporting incorrect reporting cycle information ) on their website, both of which are egregious. Case in point, Experian reports that I still owe money on my XXXX charge when that card was paid off XX/XX/XXXX. Surely, payment to my XXXX charge card should have been updated in Experians system before the start of their new reporting cycle, which apparently began Friday, XX/XX/XXXX, assuming the reporting cycle is 30 days. ADDITIONALLY, Experian has shed false light on my creditworthiness such that my credit score went down from over 700 to below 630 in a matter of a few months. This is despite the fact that Experian reports my payment history as being consistently VERY GOOD. Experian also has reported to prospective creditors that my credit balances are too high. At the time of these reports, Experians records show my overall credit usage of 17 % to 20 %, the color indicator Experian assigned was Yellow ( I believe this means good ). I believe Experians delayed reporting of my updated payments to my creditors is the reason their reports erroneously show my credit balances as being too high. This false light has caused creditors to deny me credit, and in particular, a car loan. FURTHERMORE, Experian reported a purported delinquency of {$20.00} on one of my credit cards. I am currently disputing this {$20.00} delinquency report with Experian, as the credit card associated with this negative reporting was closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation