Consumer complaint received 2016-09-17 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker — 
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
My home mortgage loan has been sold to XXXX LLC per letter received from ASC ( Wells Fargo servicing comp. ) and I am sickened and fretful. I contacted ASC immediately and told this is common in the business and I insisted to know why, who is this company and other concerns. The supervisor stated she would address the concerns Monday with WF Presidential Office but the company is highly reputable. They are NOT ; they have over XXXX complaints and horrendous MAJOR consumer issues worthy of investigations. Many people are being forced into foreclosure due to incompetent billing, lost payments, incorrect information, no return calls, loss documents, abusive representatives, unapplied payments for months, illegal increased payments, fraudulent banking practices, total disregard to customer inquiries, etc. 
I personally experienced and survived the home mortgage crisis ; I was emotionally and physically impacted by this past insult placed on me and millions of others ; I lost my son due to extreme stress while fighting to save his home ; I can see this avenue of horror beginning again if I am forced to deal with this company. After researching and reviewing the numerous internet sites about XXXX and its problems, I am requesting that WF DO NOT SEND MY LOAN documents with my signature and commitments to this company. My loan agreement, after all the efforts, after XXXX modifications, after assistance thru XXXX to SAVE MY HOME was solely agreed to/with WF. 
If my signature on thousands of papers, if my fight to save my home after their initial abuse and disregard while attempting previous foreclosures and the federal home mortgage settlement was only to the right to SELL IT OFF, then the entire battle was worthless. It is obvious that this battle is about to occur again and I will not be able to XXXX FIGHT this battle. 
I have not received anything from XXXX yet and a payment is due in less than two weeks. I can not trust that this transition will go well according to the many many comments and reviews already posted ; I do not foresee making a payment to a company I do n't even know nor ever heard of. And even more hesitant now due the NEGATIVITY and unprofessional practices already identified on the websites. Why would WF put their customers at risk ; why would WF sell mortgages to just any company knowing that this company has a VERY VERY BAD reputation and will only re-created the same horror, disrespectful and inconsiderate HOME LOSS of hard working families Is this intentional retribution ; will they financially benefit again ; is WF still solely focused on their financial losses and gains ; is WF in any manner associated with XXXX I was told today by ASC supervisor and representative that selling of mortgages is common practice, yet why ca n't the homeowner, the sole individual that SIGNed the agreement, that was legally obligated to sign ALL required documents advised in advance and left with options as to who will be handling their life 's investmentThis is a legal contract that I am committed too, with choices and decisions at the time .... My goal was NOT to be abused or mislead into signing, but allowed the opportunity to fully understand and agree to the terms presented. I was NOT verbally advised nor told that my signature can be sold ; that my contract can be sold off to whatever company WF choose whenever they decided I pray that CFPB and " XXXX XXXX '' is given this statement for review and consideration.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation