Consumer complaint received 2025-12-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Shellpoint Partners, LLC
State: NY

Complaint narrative:
Consumer : XXXX XXXX Address : XXXX XXXX XXXX, XXXX NY XXXX Phone : XXXX Email : XXXX Servicer : Shellpoint Mortgage Servicing / NewRez LLC Loan # : XXXX Property : Primary residence 1. Summary of the Complaint Shellpoint Mortgage Servicing/NewRez is attempting to collect, enforce, and foreclose on a mortgage without legal standing, without a valid chain of title, and without proof that the alleged creditor ( XXXX  XXXX XXXX XXXX for XXXX XXXX ) has any lawful ownership interest in my loan. 

Shellpoint has never provided evidence of ownership or authority, and XXXX XXXX XXXX records show that the alleged creditor was stricken in XXXX and never reinstated. Foreclosure is being pursued anyway. 



2. Core Issues A. No Valid Chain of Title Exists Shellpoint claims the loan is owned by : XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, as Trustee for XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX 

However : 1. There is no recorded assignment into XXXX XXXXXXXX. 
2. The only assignment recorded in XXXX ( XXXX XXXX XXXX ) was defective AND the plaintiff was stricken by the court. 
3. No chain of title exists between Decision One ( original lender ), XXXX XXXX XXXX XXXX 
4. No assignment exists to Shellpoint or NewRez. 

Shellpoint refuses to provide any documentation proving ownership or standing. 



B. The Trust Can not Legally Own the Loan According to trust law and the XXXX : XXXX XXXX closed in XXXX. 
The cut-off date prohibits any post-closing assignments. 
New York law ( XXXX XXXXXXXX ) makes late transfers void, not voidable. 
County records show an XXXX entry added years later ( XXXX ) long after trust closing. 

This makes any claim of XXXX ownership null and void. 

Shellpoint ignored this in prior responses. 



XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX in XXXX Uploaded Clerk Minutes ( XXXX ) show : XXXX XXXX XXXX XXXXXXXX STRICKEN Alternative Loan Trust XXXX STRICKEN No standing was ever restored. 

Shellpoint continues to represent XXXX XXXX as the creditor despite the courts ruling. 



D. Shellpoint Refuses to Provide the Note, XXXX, or XXXX XXXX Shellpoint has not produced : An endorsed promissory note A valid allonge Custody certifications Investor transfer records Servicing authority documentation Boarding records Without the note and chain of custody, foreclosure enforcement is unlawful. 



E. Foreclosure Was Referred Without Proven Standing Shellpoint states : The account has been referred to foreclosure. 

Yet : There is no recorded assignment into XXXX. 
XXXX XXXX was legally stricken as plaintiff. 
Shellpoint can not foreclose as a servicer without a valid creditor. 

This violates New York standing laws, RESPA, FDCPA, and UDAAP protections. 



F. Escrow Fraud / Manufactured Shortages Multiple escrow statements show : Negative escrow balance of {$62000.00} No tax or insurance disbursements Shortage amounts increasing without explanation Payment increases to {$5100.00} and {$4600.00} with no valid basis Shellpoint collecting large escrow amounts for items never paid This appears to be : Escrow miscalculation Servicing manipulation Creation of artificial default UDAAP violation under 12 USC 5531 Shellpoint did not address or justify these discrepancies.

3. Laws and Regulations Potentially Violated RESPA / Regulation X ( 12 CFR 1024.35, 1024.36, 1024.41 ) Failure to respond to information requests Dual tracking Failure to provide ownership documentation Failure to investigate servicing errors FDCPA / UDAAP Misrepresenting the identity of the creditor Collecting payments without legal authority Threatening foreclosure without standing Escrow manipulation New York Foreclosure Law ( XXXX XXXX & XXXX ) Plaintiff must have standing BEFORE initiating foreclosure Assignments must be recorded PRIOR to enforcement New York XXXX XXXX XXXX XXXX XXXX ) Transfers into a trust after the cut-off date are void 4. Requested CFPB Action I request that CFPB require Shellpoint to provide : 1. Full chain of title ( XXXX ) 2. Recorded assignment proving XXXX ownership 3. Endorsed promissory note and allonge 4. Custodial and transfer history showing the note ever reached the trust 5. Servicing authority documents ( boarding records, servicing transfers, investor direction ) 6. Explanation for XXXX XXXX being stricken 7. Explanation for the XXXX XXXX filing 8. Explanation for severe escrow manipulation 9. Immediate halt of foreclosure activity until standing is established 5. Consumer Harm Because Shellpoint refuses to prove ownership or standing : I am being threatened with wrongful foreclosure.

Escrow shortages and inflated payments have caused financial harm.

Shellpoint is attempting to collect on a mortgage without proving legal authority.

I am enduring severe stress and risk of losing my primary residence unlawfully.

6. Declaration I affirm that these statements are true and supported by the documents uploaded. 

XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation