Consumer complaint received 2026-03-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Problem getting a working replacement card
Company: WELLS FARGO & COMPANY

Complaint narrative:
I have to complain here as despite your intervention, months ago, Wells Fargo are doing nothing of any use. They are, in fact, making matters far worse : sending me teems of useless information, trapping my money in a closed card and an at risk Savings account, insulting government officials & breaking their word every single time they give it ( transfers, new cards, sworn callbacks that have never once happened ) So I sent them this Please address it, CPFB, & make them at least appear to act like a responsible bank this month : Wells Fargo, 1st Immediately send & track a new card ( whilst there is still time ) another card today to XXXX XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Also you have, for no apparent reason : 1 ) Challenged every transaction made on the card in the last year or so making me look like a lunatic. I did you to do that. Merely XXXX XXXX XXXX XXXX XXXX clear frauds, over charges & thefts. 1B ) Also sent me my ENTIRE Credit card transactions history ( 100 of pages of irrelevance ). Why. Trying to hide the truth by drowning me in feckless data? 2 ) Utterly failed to acknowledge I, at some risk secured video evidence, of XXXX XXXX XXXX XXXX taking my card & running it himself. Not me. HIM - passing my card for $ $ $ $ dollars XXXX ) Ignored his written statement that he had sent {$2200.00} he owed to me and XXXX ( claimed all the XXXX government would give him, suspect a lie ) on a refund. He deliberately scrambled the name then refused to try again & boasted to me the money was in his account & staying there. Apparently Wells Fargo XXXX XXXX dont consider that fraud 4 ) He stole, broke, sold items of mine ( like a high res monitor ) & used my card himself with friendly shops to buy cheap XXXX knock offs that LOOKED like my possessions. He obviously didnt tell me he had done that. 5 ) Wells Fargo seem confused about sending me a new card : XXXX sent it in XXXX & lost it. When I called about it repeatedly you promised me callbacks over and over & failed to do so EVERY SINGLE TIME. As recent XXXX XXXX XXXX from the executive office 2 days ago. Quite literally over 20 times though. Thats both ludicrous & insulting.When the XXXX of XXXX, XXXX tried to speak to your headset crew they insulted him ( a senior government official ) & hung up on him. They owe him an apology.No one needs to send Wells Fargo a card back! YOU LOST IT. As I keep asking tby email and phone - you need to send a new card to my current address very quickly and track it so they dont lose it again 6 ) Your phone reps utterly ignore the fact that both you telephone aecice and app and website will not allow a transfer of any amount : {$40.00}, {$400.00} or My {$400000.00} to the XXXX XXXX XXXX. YOU have made it impossible for me to transfer the money & ignore my repeated instructions to do so yourselves. 7 ) You suggest I pop into the branch to close my account & open a new one. They closed and open the far smaller account ( less risk ) for me without any hassle so why now the branch routine. You know Im in XXXX XXXX. You have sent replacement cards and make account detail alterations from XXXX & XXXX before. Why are making a fuss now??! All together you are being deeply incompetent, rude, failing the customer & not addressing the crucial issues that need fixing. You must NOW 1 ) Immediately send & track a new card ( whilst there is still time ) another card today to XXXX XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 2 ) Cancel the card you have lost l, insulted government officials over & closed. 3 ) Transfer the small amount of my money in it - the near {$2000.00} negative sitting frozen on the closed card into my current account or savings account. ( Either one will do ) Email me evidence you have done so. XXXX promised by phone to do this, already, but of course did not. Your headset people break every telephone related promise they ever make, sadly. 4 ) Open a new Saving account and transfer {$60000.00} into it. Send me the details to XXXX XXXX ) Transfer the remaining {$400000.00} to my XXXX XXXX XXXX XXXX account ( you have had the details many many times ) or failing that close the account : Send a bankers draft to XXXX ( XXXX ) XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX. You are legally obligated so to do. Please live up to what I thought was your reputation, Wells Fargo, & finally do these things. Yours sincerely frustrated & trapped abroad with a crippled wallet & appalling service from my XXXX bank XXXX ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief