Consumer complaint received 2024-12-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
Notice to Agent is Notice to Principal, and Notice to Principal is Notice to Agent Dear JP Morgan Bank, I am writing to address the inaccurate information you provided regarding an alleged account balance. 

Accuracy of Reporting - 15 U.S. Code 1681e ( b ) Under 15 U.S. Code 1681e ( b ), consumer reporting agencies are required to follow reasonable procedures to ensure the maximum accuracy of the information reported. 
Therefore, for any information to be considered " verified, '' there must be sufficient evidence to support the truthfulness of the information provided. 

Responsibilities of Furnishers - 15 U.S. Code 1681s2 As per 15 U.S. Code 1681s2, a furnisher of information has specific responsibilities when it comes to disputed information : After receiving notice of a dispute, the furnisher must : Conduct a reasonable investigation of the disputed information. 
Review all relevant information provided by the consumer. 
Complete the investigation and report the results to the consumer before the end of the 30-day period required by 15 U.S. Code 1681i ( a ) ( 1 ).

If the investigation finds the information to be inaccurate, the furnisher must promptly notify the consumer reporting agencies and provide any necessary corrections.

Under 15 U.S. Code 1681i ( a ), when a consumer disputes the accuracy of information on their credit file, the consumer reporting agency must conduct a reasonable reinvestigation. 
If the disputed information is found to be inaccurate or unverifiable, it must be deleted from the credit report. 
15 U.S. Code 1681i ( a ) ( 5 ) states that if an item of information can not be verified, the consumer reporting agency must delete it from the consumers file. If the information is found to be inaccurate, the consumer reporting agency must also notify the furnisher and provide any necessary corrections.

Reporting Inaccurate Information - 15 U.S. Code 1681s-2 Furthermore, 15 U.S. Code 1681s-2 ( a ) prohibits a furnisher from reporting inaccurate information to a consumer reporting agency if the furnisher knows or should reasonably know the information is incorrect. It also prohibits reporting information after the furnisher has been notified of the inaccuracy and has not corrected it. 
Your failure to properly investigate the disputed account and your continued reporting of inaccurate information constitutes a violation of this provision. By knowingly providing inaccurate information, you are violating 15 U.S. Code 1681s-2 ( a ). 
Request for Deletion Due to the failure to provide adequate verification and the violation of the above- mentioned laws, I request that the following accounts be deleted from my credit report : XXXX XXXX I expect a prompt response and resolution within the time frame required by law. If this information can not be verified, it must be deleted from my credit file immediately.

Company response to consumer: Closed with explanation