Consumer complaint received 2024-09-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
XX/XX/XXXX Consumer Financial Protection Bureau RE : Bank of America I recently requested an interest rate reduction and a restoration of my original credit limit of {$15000.00} from Bank of America. The company declined both of my requests and Im requesting your intervention to correct this wrong. 

More importantly, Bank of America abruptly reduced my credit limit from {$15000.00} to {$9500.00} and continually decreases my credit limit every time I make a payment which is typically well over and above the required minimum payment amount. 

The resulting effect is decrease in my credit limit and a huge increase in my utilization rate, which in turn affects my credit score. With the decrease in credit limit my utilization rate goes from approximately 40 % to over 90 % which gives the appearance that I am near maxing out my credit card and this is absolutely an incorrect process. 

This adverse impact is of no fault of my own and is direct result of Bank of America XXXX decision-making process that has absolutely nothing to do with my credit worthiness nor my payment and credit history with Bank of America. 

I am currently in dispute with two companies as follows : XXXX. XXXX XXXX - due to identity theft by XXXX XXXX XXXXXXXX XXXX XXXX. XXXX. I have previously provided a police report filed with the XXXXXXXX XXXX XXXX XXXX 
XXXX. XXXX XXXX XXXX XXXX - due to repair shop XXXX XXXX XXXX XXXXXXXXXXXX XXXX  failing to properly repair my vehicle. I have disputed this charge from the outset, but XXXX has refused to 1 ) chargeback the service provider or hold them responsible to make the proper and necessary repairs. 
3. Recently I learned by accident that XXXX XXXX filed a lawsuit against me and I immediately filed a motion for dismissal as I have never heard of XXXX XXXX and I have never opened an account with them in my life. XXXX XXXX responded to my motion by entering a Motion for Voluntary Dismissal ( please see attached document ). 

Prior to these abnormalities appearing in my credit history, my credit score has been excellent and not below XXXX for the past more than 30 years. 

In total, I have approximately fourteen ( XXXX ) or so credit accounts most which have XXXX or very low balances. On each of these accounts with the exception of those shown above I have maintained a XXXX XXXX record and any delinquencies that may appear are reflected by cases wherein I did not receive a paper statement which is the only source document that I make payment from. I require paper statements because thereon I write important notes such as 1 ) payment amount, 2 ) payment date, 3 ) account from which payment was made and 4 ) any other pertinent notations. 

It is important to note that 1 ) have been retired since XXXX, 2 ) my annual income is more than enough to sustain my financial obligations, 3 ) I am not in financial distress, 4 ) have no challenge paying my bills, 5 ) I pay bills on time or before time, and 6 ) I pay well over the minimum required amount on credit accounts. 

My relationship with each creditor is personal and XXXX  XXXX XXXX treatment of me as a valued customer should be based on their personal relationship history and experience with me. IN the case of exceptions listed above, they are just that, exceptions having very specific and legitimate reasons for disputing. Moreover, decisions about my credit worthiness should never be left to an algorithm or computer-generated decision, but rather should be evaluated by a human-based system that requires human eyes, ears and brains and should also be viewed, decided upon and based on the individual merits and history with each customer on a case-by-case basis.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation