Consumer complaint received 2025-03-03 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Excess mileage, damage, or wear fees, or other problem after the lease is finished
Company: FourLeaf Federal Credit Union
State: NY

Complaint narrative:
I was made aware by XXXX XXXX XXXX XXXX that I had a final bill of {$450.00} for my XXXX XXXX via phone call on XX/XX/XXXX. I was initially confused because I had turned in the vehicle two weeks early at XXXX XXXX on XX/XX/XXXX where I obtained the vehicle. They informed that there was a fee to turn in the car at the end of the lease. I requested where that was in my lease agreement and they sent the attached. 

I am submitting this formal complaint to bring attention to deceptive and misleading practices I experienced during the leasing process for my XXXX XXXX XXXX XXXX which I believe violate fair consumer practices. 

When I leased the vehicle through XXXX XXXX, the dealerships sales team failed to disclose the existence of a lease disposition fee. At no point prior to signing the lease agreement was I informed that such a fee would be assessed at the end of the lease term, regardless of the vehicle 's condition or early return. This critical fee was neither explained verbally nor highlighted in any way before I signed the lease agreement. 

Additionally, I was never informed that the lease itself would actually be through a separate leasing company, CULA, and that my monthly payments would be processed through an entirely different bank, XXXX XXXX XXXX XXXX. I found out where and how to make my first lease payment the following month thereafter when I called XXXX to make it and they redirected me to XXXX.These material terms including the involvement of separate financial institutions were not disclosed in advance, leaving me unable to make a fully informed decision at the time of signing. 

I returned the vehicle early and in excellent condition, which I believed would mitigate any additional end-of-lease charges. I also attached a screenshot of the bill to detail the car beforehand. However, I was subsequently billed for the lease disposition fee, a charge I was never informed of nor agreed to under transparent terms. 

I am requesting the Consumer Financial Protection Bureaus assistance in investigating this matter. Specifically, I am asking the Bureau to : Investigate whether this dealership and leasing company are in compliance with federal disclosure laws and consumer protection regulations. 

Determine if this lack of transparency and misrepresentation constitutes unfair, deceptive, or abusive acts or practices ( UDAAP ).

Assist in the removal of the improperly disclosed lease disposition fee from my account.

I am attaching copies of my lease agreement, correspondence with the dealership and leasing company, and any additional documentation that may assist in your review.

Thank you for your attention to this matter and for your continued work protecting consumers like myself. Please feel free to contact me at XXXX if any further information is required.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation