Consumer complaint received 2025-05-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Block, Inc.
State: TX

Complaint narrative:
I asked my dad for $ XXXX {$30.00} because I had lost my debit card and couldn't access the funds until the next day. 

He sent me {$31.00}. I was able to get my debit card the next day and sent him the exact amount back. This was XX/XX/scrub>/2024. CashApp then closed my account for violation of their terms of service. I called and the representative stated he could not tell me why, that I needed to appeal. I attempted to appeal and was told I couldn't. 

Now the same company that owns CashApp is allowing hate campaigns be processed by XXXX  Even though it violates their Terms of Service on XXXX 's account, as well as payment processor Block. If you need proof, look no further than XXXX XXXX who called a XXXX XXXX XXXX XXXX boy the XXXX word multiple times. I have not been given any recourse by CashApp. This is the email I received when attempting to appeal. This has caused issues for my older family members being able to send money in a timely manner causing undue XXXX and hardships. 

RE : General Support [ ref :! XXXX.! XXXX : ref ] Hi XXXX, We have determined that you are not eligible to appeal your account closure. This is because you violated our Terms of Service. As such, your account will remain closed. As a reminder, this means you can no longer use your account or its features but you can withdraw your money. You can also sell any stocks or bitcoin you may have.

There are no further details to provide and no further action can be taken.

To withdraw any remaining funds : 1. Tap the Banking tab on your Cash App home screen 2. XXXX XXXX XXXX 3. Select an amount and deposit length 4. Confirm with your PIN or Touch ID Your remaining funds will be available within 13 business days. If you selected XXXX XXXX XXXX, they are already available. 

If you hold bitcoin in your account and wish to sell it, follow the steps here in Selling Bitcoin. 

To withdraw bitcoin : 1. Tap the Investing tab on your Cash App home screen 2. Select Bitcoin 3. Select the Airplane Button ( Next to Sell ) and tap Send Bitcoin 4. Enter the amount of bitcoin you want to withdraw ( you can toggle between BTC or USD ) 5. Either tap the top left corner of the screen to access the QR code scanner or tap Send to enter the external wallet address manually 6. Tap wallet address to confirm 7. Tap Next 8. Tap Confirm or Done For more help, visit our Cash App Help Center at XXXX XXXX XXXX XXXXr contact Support directly through your app. 

If you hold stocks in your Cash App Investing account and wish to sell or transfer them, visit our Help Center for information on Selling Stock and Transferring Shares. 

Selling shares and bitcoin may have tax implications. If you have questions about your particular tax situation you should consult a tax advisor. Cash App Investing does not provide investment advice or recommendations. Investing involves risk and you may lose money. Review the Disclosure Library for more on the risks involved with investing. Brokerage services provided by Cash App Investing LLC, member FINRA/SIPC and a subsidiary of Square , Inc . 

Cash App Account Services ref :! XXXX.! XXXX : ref

Company response to consumer: Closed with explanation