Consumer complaint received 2024-12-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/2024 Consumer Financial Protection Bureau Federal Trade Commission Consumer Response Center XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint Regarding Conflicting Credit Reports Issued by Equifax Dear Consumer Financial Protection Bureau and Federal Trade Commission, I am filing this complaint regarding conflicting and inaccurate credit reports issued by Equifax Information Services LLC. I have obtained two different credit reports from Equifax, and they show inconsistent and misleading information for the same account, violating the Fair Credit Reporting Act ( FCRA ).

Summary of the Issue : Account in Question : XXXX XXXX XXXX XXXX Discrepancy in Reports : One Equifax report lists the account as " Collection/Charge-Off. '' Another Equifax report lists the account as " Paid, '' but still includes the " charge-off '' notation, which is inaccurate given the settled nature of the account.

These discrepancies create confusion and fail to meet the FCRA 's requirement for credit reporting agencies to ensure the maximum possible accuracy of the information they report ( 15 USC 1681e ( b ) ).

Legal Concerns : 1. Violation of FCRA Accuracy Requirements : Equifaxs issuance of two reports with contradictory information fails to ensure accuracy and causes harm to my creditworthiness.

2. Failure to Investigate and Correct Disputes : Equifax has not corrected these errors despite my attempts to dispute the inaccuracies, violating 15 USC 1681i ( a ), which requires reinvestigation and resolution within 30 days. This account has been reporting inaccuracies for over 3 years.

Impact of the Errors : The conflicting reports and false remarks damage my credit profile and hinder my ability to secure financial opportunities. This is a clear violation of my consumer rights under federal law.

Requested Actions : I am formally requesting the removal of the XXXX XXXX XXXX XXXX account from my credit report due to these violations of the FCRA. The failure to ensure the maximum possible accuracy of the information reported and the issuance of contradictory reports constitute grounds for deletion.

Additionally, I respectfully request the following : 1. An
investigation into Equifaxs reporting practices and their failure to address these inaccuracies.

2. Immediate action to ensure all incorrect, unverifiable, or inconsistent information on my credit report is corrected or removed.

3. Confirmation of the removal of the disputed account from my credit report in writing.

Supporting Documentation : I have enclosed the following documents for your review : 1. Copies of two different Equifax credit reports showing conflicting information.

2. settlement letter from XXXX XXXX XXXX XXXX verifying the resolution of the account.

I look forward to your acknowledgment of this complaint and an update on any actions taken. If additional information or documentation is required, I am happy to provide it. You may contact me at this email XXXX. 

Thank you for your attention to this matter and for taking steps to protect consumers from these unfair credit reporting practices.

Sincerely, CFPB, FTC THIS ACCOUNT HAS REPORTED LIKE THIS FOR OVER 3 YEARS

Company response to consumer: Closed with explanation