Consumer complaint received 2025-01-30 00:00:00
Product: Mortgage — Manufactured home loan
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: M&T BANK CORPORATION
State: FL

Complaint narrative:
THE FOLLOWING IS AN ADDENDUM TO AN ALREADY SUBMITTED COMPLAINT TO THE CFPB, submitted XX/XX/XXXX. Reference " A Summary for TILA TRID RESPA Violation Regarding a Predatory Lender. '' File # XXXX. This addendum supplements the original XXXX complaint. This addendum is crucial to understand because the XXXX wheel loan applies to a " primary residence. '' The Buyers informed XXXX XXXX XXXX at the time of purchase that their intention was to use the XXXX wheel as their full-time residence. They explained that they had been paying {$2500.00} per month in rent for their apartment at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, for XXXX lease terms. The Buyers further stated that when their lease expired in the Spring of XXXX, they planned to vacate their apartment and move into the XXXX wheel full-time. Until that time, they planned to store the XXXX wheel at a XXXX facility. 

When the Buyers closed on the purchase in or around XX/XX/XXXX, a XXXX XXXX XXXX  affiliate transported the XXXX wheel to the Buyers ' designated location at the XXXX  facility in XXXXXXXX XXXX. Both the affiliate driver who delivered the XXXX wheel and the XXXX XXXX salesperson met the Buyers at the XXXX facility later that same day. The salesperson brought the door keys to the Buyers and also inspected a dent caused during the transportation of the XXXX wheel from the XXXX XXXX XXXX lot to the XXXX  storage facility. 

Approximately XXXX weeks after the XXXX wheels delivery, the Buyers were shocked to receive an unexpected tax bill from the XXXX XXXX tax assessor 's office for nearly {$5000.00}. This tax liability placed significant financial strain on the Buyers, as they had not been informed about the immediate tax obligations following the purchase. Upon contacting the tax authority, the Buyers were advised that if they moved the XXXX wheel to a fixed address, it could be classified as a " second home, '' which would reduce the tax bill by several XXXX dollars. 

In response, the Buyers removed the XXXX wheel from the XXXX  facility, where it had been stored for XXXX month at a cost of {$200.00} per month, and relocated it to an RV park at a cost of approximately {$500.00} per month. While this move reduced their tax liability, the additional {$300.00} per month in costs created further financial hardship for the Buyers. 

It is important to note that the Buyers have been living in the XXXX wheel full-time since XX/XX/XXXX, and continue to do so as of XX/XX/XXXX. This was always their intention when purchasing the XXXX wheel. Both Buyers were XXXX XXXX XXXX at the time of the purchase and planned to transition out of their {$2500.00} per month apartment upon lease expiration and retire in the XXXX wheel. 

Additionally, the Buyers income at the time of purchase was based on the Buyers employment with XXXX by XXXX. However, within months of closing, the Buyer was terminated from his position as a window and door installer. This was the sole and primary source of income upon which the loan was based. After the termination, the Buyers had no other income or financial resources to rely on, as they had no savings, CDs, 401 ( k ) s, or other assets. Consequently, the Buyers relocated to XXXX  on XX/XX/XXXX, from XXXXXXXX XXXX, in hopes of finding new employment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation