Consumer complaint received 2024-11-13 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: T.S. Holdings
State: CT

Complaint narrative:
I received a call from IQ data international at XXXX XXXX on XX/XX/year> from the number XXXX. The agent was XXXX XXXX XXXX XXXX. After telling me that I owe my previous XXXX XXXX at XXXX ( XXXX XXXX, IA ) a rent of XXXX dollars the agent proceeded to threaten me with collections and a hit to my credit report. After I told the agent multiple times that I had spoken with the property manager and that I had demonstrated to her that I not only paid my rent in full but I was owed my deposit which the property manager has not returned to me since XXXX, the agent proceeded to continue threatening me with collections. In addition, he very falsely claimed that the rent I owe was after taking into account my deposit amount. I asked multiple times for an invoice or document to show that I owe this amount but the agent refused to provide me one saying that he does not owe me proof. In addition, I asked to hang up, talk to the property manager and get back to him if she shows me I indeed owe this amount but he refused to let me do so saying that the matter will be sent to collections if I did this. Because I was being coerced I decided to pay the amount rather than take a credit hit in case this agent was telling the truth. However, after I threatened the property manager with a lawsuit, she admitted via email that I was owed a deposit amount and the matter should never have been sent to collections because I had paid my rent. When I called the agent back, he refused to provide me with an email address to compliance to show my proof that I am the one owed money and instead told me to send a mail to a po box for compliance. This process by its nature is fradulent because now I will have to pay for a mail to be sent for money that I am owed on top of being fradulently asked for debt that I do not owe. I am attaching my proof of the property manager admitting that I do not owe any money. 

This complaint is also regarding the fradulent practices of District at XXXX ( based in XXXX XXXX XXXX XXXX, XXXX XXXX, IA XXXX ) ( Website : XXXX XXXX XXXX XXXX XXXX XXXX. ) This building is currently managed by XXXX and it was my landlord between XXXX and XXXX. After having cleared all my dues before moving out of the apartment, I contacted the property manager to collect my deposit. I called her on her website phone number, through her email and through the website contact form and did not receive a response. It was only after I contacted the management and threatened to sue them did I receive a response. I spoke to the property manager about 3 weeks before today and showed her proof that I had paid all my rent. She told me that she will get in touch with the rental portal to confirm I have made all payments and that I am due a deposit. However, I never received a response and instead got a call from Iq data international fradulently claiming that I owe rent. The pictures I have attached is correspondence after I spoke with IQ data international and it shows the property manager admitting that I am the one who is owed my deposit. This means that she had already received information from the rental portal and was sitting on this information for possibly weeks instead of issuing me with a refund.

Company response to consumer: Closed with explanation