Consumer complaint received 2023-07-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Yes I had been a customer with Bank of America for about 13 years XXXX could be a little longer or you're shorter either way I was getting XXXX for my children but every time you turn around Bank of America seem to have fees dad you have no idea about charging you for things that you don't know then when you dispute it and then they write you off like you don't even exist like money being taken out of my account I was being charged for so much stuff and for Years everybody has always said do not thank the Bank of America they will rob you and so I just up and stop XXXX them because they were just taking money from my account and charging me for things that I didn't even know names of stuff you know XXXX just because me they had so much stuff going on and when you tried to dispute these charges it ain't going to get anywhere they always have an answer and I guess they all work together but I took my business elsewhere and had got a prepaid card because every month there was something going on money being taken from my account I'm in a negative I'm being charged for this charge you know and they never could explain why or they have some you never would win either way it go because they have access to the money XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX it got me nowhere because again they hold the ball because they have my funds well I got sick of it and I opened up prepaid account with another prepaid company where I know my children 's money we're not getting taken for no reason and charges that I just don't know why you know time is hard I'm a single mother with XXXXXXXX XXXX children and that money is needed and I can't afford definitely couldn't afford for Bank of America every month to have some kind of be going on charges I'm in the negative for things that I don't even know about and then charges come up it way after the date that you know like if I made a transaction and they come up with something you have no idea but again I curse and could curse to the end of time XXXX XXXX XXXX but they still win they got over I always win because they have our money they're stolen my money taking from my kids put us in the hardship you can't make this stuff up and I'm glad that this stuff is being brought to the table because people like myself and others out here I've been robbed by Bank of America but we're at their mercy and poor people like me XXXX you know on a monthly income XXXX for my children and yet they can't even get their needs met rent pay because Bank of America always got some kind of feet every month my kids money got taken for some reason that they come up with and the only thing I can do is fight cursed yell give me ask to speak to this person that person to direct that whoever in charge corporate again it got me nowhere so I got tired of it and I didn't go like out I just took my business elsewhere give my kids money safe and secure where they can actually see their money not Bank of America benefit take it from poor people like me and my children we're out here struggling me their XXXX not needing people who don't need it just going into our accounts taking money and charging us for things they have no idea and there's nothing we can do about it so hopefully someone address this issue and my line is always open my email is open my numbers XXXX My email is XXXX. I sure hope that victims like myself and others who have taken major losses because Bank of America has nothing better to do but scheme this should have been brought a long time ago we've been trying to get our voices heard finally someone see that it could have been us because if I've been complaining Money 's been missing Miss handle things that I know nothing about because I'm naive to the banking system and the Bank of America calls all the shots my money touches their hands and I just want what's entitled to my children right is right wrong is wrong you know we've taken so many losses because there's nothing we can do and our voices was not hurt no one paid attention no one cared until multiple people so that means myself couldn't have been lying because you forgot 1 million people saying the same thing come on now but it's about time I hope I'm getting the help and compensated for 13 years of mismanagement money theft and all kind of mess rackets Bank of America has going on and has made me and my children suffer major hardships because of taking money from the account and nothing I can do about it trusting the bank but the bank steals from you I took my business elsewhere I didn't say goodbye now nothing because I couldn't afford every month I'm missing money they got to feed in a charge for something that I have no idea they could never fix the situation and if they did they found a way to take it back just as quick as they claim to rectify the situation these are not game these are people lives people 's family and money that Bank of America has taken and it need to be punished don't take for people who don't have nothing and I like to be able to pay my bills for Bank of America has put us in so much hardship you know also apartment you know because you can't pay bills money short my number is always open and yes I will pursue it to the end but I know if conversation is entitled to victims like my family my XXXX children and others out there then it's about time3 we got some help because Bank of America like they said never XXXX with them they're the worst bank ever and I've had first day in experience and I know that my claim and everybody else who has said anything against Bank of America as far as financial and mismanaging accounts and dipping in and taking that is the XXXX honest truth and I will swear on the XXXXXXXX XXXX Court for my truth thank you kindly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation