Consumer complaint received 2024-05-06 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: Affirm Holdings, Inc
State: CA

Complaint narrative:
My Affirm XXXX  account ( account number : XXXX ) had been under fraudulent attack, Affirm partners with XXXX XXXX XXXX for the XXXX  accounts. The fraudster withdrew my original {$200.00} from my Affirm XXXX account and the fraudster also withdrew XXXX {$1000.00} transactions from my XXXX account ( account number : XXXX ) which is linked to my Affirm XXXX account. The 2 {$1000.00} withdrawals happened at different times around XXXX days difference. 

I contacted Affirm immediately when I noticed these transactions and Affirm responded that they would need time to investigate, and I requested that while Affirm is doing the investigation, can Affirm at least put a restriction or hold on my account to prevent the fraudster from doing any future actions, Affirm refused this request. 

Since Affirm refused to take any action on my account, I decided to contact XXXX, but when I tried to call XXXX, it was already out of the XXXX fraud claim team 's office hours, so I decided to call XXXX the next day. But at night before I contacted XXXX and before I knew XXXX could reverse all the fraudulent transactions, I noticed that XXXX of the {$1000.00} fraudulent withdraws ( here is the withdrawal from XXXX and deposit to Affirm XXXX account ) had arrived at my Affirm account, and this made my Affirm total balance of {$1000.00}, the {$1.00} was the left over of the fraudster. At that moment, I didn't know XXXX could make up for my loss and also, I believe the fraudster also took action at any minute, I decided to withdraw this {$1000.00} back to my XXXX account myself, because I had no choice, because at that time, if I did not withdraw, the fraudster would. And again, this withdrawal also needed to take XXXX days to arrive at my XXXX account, it did not arrive instantly. 

The next day I contacted XXXX and reported all the fraudulent transactions in my checking account, beyond my expectations ( because I think these fraud actions did not happen to my XXXX account directly, XXXX might not have the responsibility ), XXXX agreed to reverse the XXXX {$1000.00} transactions for me ( plus another {$1300.00} fraudulent withdraw in my Affirm XXXX account ). At that time, there was no way I could report this {$1000.00} deposit made by myself to XXXX because it had not arrived at my XXXX account yet, and at my Affirm XXXX account I could not cancel it because it showed as 'pending '. 

After I saw XXXX reversed my transactions for me, I decided to contact Affirm to cancel the doubled transactions made by me and noticed that my Affirm money account was closed and I could not take any action. At the same time, Affirm and its partner XXXX XXXX XXXX made the wrong statement to XXXX to report my Affirm XXXX  account and my XXXX account as fraudulent accounts and caused XXXX to close my XXXX  account, and XXXX XXXX XXXX Charged off the {$1000.00} overdraft in my Affirm XXXX account. Moreover, there is also no way for me to claim my actual fraud loss of {$200.00} anymore.

Company response to consumer: Closed with explanation