Consumer complaint received 2024-12-07 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
To Whom it May Concern : I have experienced a {$30000.00} lost of income, clearly reviewed in my XXXX tax returns. Also, my underwriter has stated that I have been financially stable to have paid my equity loan ballooned interest rates since XX/XX/XXXX while unemployed until XX/XX/XXXX, started a new Job for 40 days before enduring another hardship from XXXX - XX/XX/XXXX with an dealership and insurance company review process of how to claim or not claim a car repair. I had to cover my own transportation without my car to work and maintain my conservator trial period. All of these situations were occurring under a failed Wells Fargo Home Preservation Application late XX/XX/XXXX - XX/XX/XXXX ; after the receipt of my paystubs, home insurance, and XXXX  tax returns that didn't reflect a filed Schedule C. My licensed CPA did not file this form because it wasn't a source of income for me. Wells Fargo underwriter denied my application based upon this missing information and my home preservation specialist refused all of my inquiries from about my process from XXXX - XX/XX/XXXX. My home was placed into Foreclosure courts around XX/XX/XXXX with non-delinquent taxes and mortgage loan but a ballooned equity loan after gaining interest since XX/XX/XXXX under 2 denied mortgage assistance attempts and over 100 escalations, countless ignored Wells Fargo bank manager customer support inquiries, 10 Wells Fargo preservation specialists, {$30000.00} loss of income, 5 denied request for a New Underwriter, and 3 stated household Hardships. 

My 2nd loan modification application, XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX Wells Fargo underwriter refused because of my new work contract that was implemented XX/XX/XXXXXXXX  gross not net income. My XXXX  and XXXX  hardships were completely a non-factor and a short sale letter was forced before my appeal form. Why am I being held to shoulder such unrealistic financial recovery process because Wells Fargo underwriter could not create an additional {$400.00} income from My 17 months of Hardship after national rates increased? Packing my file with false financial claims of a Missing Tax Form and more income during 3 major hardships is just unethical to take my home. My checking account was never released or requested for a true review of my financial of one source of income. Also, my neighbor received a foreclosure notice for my home XXXX weeks ago. As a 30 year loyal customer to Wells Fargo, I am still begging for a fair justifiable review and support with this equity loan while still maintaining a Wells Fargo Home Mortgage and Property taxes for my home. This home helps me support better health care services for several family members, too. 
I am very heartbroken over this entire process while continuing to believe that Wells Fargo doesn't want me to lose my home since XXXX, lost of 2 parents, frozen government salaries, Recession, Pandemic, and maintaining a public school career. I can't afford to lose my home as hard as I have worked and adjusted my life to keep it while being a loyal Wells Fargo Customer. 

-- -- -- -- -- Forwarded message -- -- -- -- - Date : Fri, XX/XX/XXXXXXXX XXXX XXXX Subject : Re : Auto reply from Wells Fargo Board Communications To : XXXX To Whom It My Concern : Since my XX/XX/XXXX appeal to the poorly executed review of my financial, the home preservation office attempted to report that I did not pay my taxes. My county has never submitted an delinquent tax statement. This was a spiteful attempt after being informed that my taxes were paid while awaiting Wells Fargo Home Preservation Office support. The home preservation office claims it wants to help me keep my home but has an attorney filing Foreclosure Sales before my 45 Days to appeal on an equity loan not a mortgage. The mortgage has not and still not delinquent. The home preservation office has delayed for over 12 months to not service me through 3 hardships since XX/XX/XXXX and prior to the unreasonable XXXX tax increases on the equity loan, as a 30 year customer of Wells Fargo. 
Continued stalling Reviews that increase your interest rates with Wells Fargo. No review being conducted. They are just stalling me to exponentially grow my interest rate back and increase the value of my home equity loan. They don't provide their customers with hone preservation services. I experienced the same behavior when I list my mother XX/XX/XXXX. I had to give them my entire XXXX XXXX savings to keep my home and never recouped those retirement funds, as a public school educator. 

On Sun, XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX wrote : Thank you for contacting the Board Communications mailbox. Your correspondence will be handled in accordance with Wells Fargo 's policy and procedures regarding communications with the Board of Directors of Wells Fargo & Company, which include the discretion to determine if a response is appropriate It's been over a year and 3 concurrent Hardships and Wells Fargo refuse to share what items did they receive from the faxes of XX/XX/XXXX XXXX XXXX, XXXX. They claimed they never received some faxes that were sent from Wells Fargo Bank Branches. None of the reviews include those requested documents or why they refused to communicate with my bank manager from XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX before denying my 1st application.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation