Consumer complaint received 2020-05-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Fay Servicing, LLC
State: FL

Complaint narrative:
I refinanced my mortgage with XXXX  XXXX XXXX, the Bank put me in a mortgage that i could not afford XXXX plus a line of credit for XXXX also push credit cards on their employees. i recieved a credit card with a credit limit of XXXX.and another with a credit limit of XXXX. XXXX XXXX  XXXX was my employer at the time, they new i was a single mom with XXXX kids and they new what my income was at the time they gave me all this unaffordable credit, i didnt know any better as this was my first home.i know that this alone is predatory lending, now that my home is in foreclosure and i have review the documents filed by my attorney, i now know that my rights were violated and they never gave me the right to rescind my loan. i thought that my employer was acting in good faith. When i got the refinance there was Bond Money from the Florida Housing Department that i did not have to be paid back until XXXX, XXXX  XXXX XXXX claim that they Satisfied the bond money but then they refiled the Bond money lein, this was so i could never refinance my loan away from XXXX  XXXX XXXX. I contact the florida Housing and they had to send in a satisfaction of the lien again in XXXX to the XXXX XXXX County Courts in which i recieved a copy of when XXXX XXXXXXXX XXXX saw that i couldn't afford all the debt they push me into. they FIRED me and then started foreclosure action against me, The first action was dismissed for lack of prosecution and they filed again in XXXX and this action was dismissed pursuant to settlement in which they claim i was given a XXXX XXXX  modification that was totaled at XXXX they didn't do anything to help me because there was no record of this modification, To get out of the harm done to me, two years later i get info in the mail that my loan has been sold to XXXX Not In Its Individual Capacity But Solely As Trustee For XXXX XXXX XXXX XXXX. I became concern because i have never heard of this Company, I new that they did not have proper documentation to service my loan because XXXX  XXXX XXXX destroyed my documents at the closing. I sent a Qualified request asking for information concerning my loan and all they sent me was a welcome package and who i should start making my payments to. I saved my mortgage payments to protect myself as i am a single mom with XXXX sons. Fay Servicing is the Servicer who has fraudulently obtained my mortgage with a robo signed assignment of mortgaged. They have forceplaced Insuranc in the amount that was not needed just to make the payments unobtainable, they even placed coverage on my contents that i dont need and other perils. when the home became damage from the hurricanes these insurance company do not honor the claims. i am now in foreclosure and they sold and transferred the interest again to XXXX XXXX with a closed trust date of XXXX, The Foreclosure is still in XXXX NOT IN ITS ENTIRE CAPACITY BUT SOLELY AS TRUSTEE FOR XXXX XXXX XXXXXXXX XXXX XXXX. The judge would not change the style of the case even though it was requested by the plaintiff. Something is not right in this case. My attorney look up this company name under the SECURITY EXCHANGE COMMISSION and there was no such Trust. To make matters worst, I went to XXXX XXXX XXXX XXXX XXXX   trying to find help Paid him XXXX My spirit led me to contact an attorney of the Florida Bar just to be used and abused because shortly after sharing all my information with the XXXX XXXX his wife and her firm became the Foreclosing Lawyers on my case. This is has been devastating to me and my family. I have all my mortgage payments, but them using our justice system to accumulate attorney fees has put me out of reach to keep my home. there are so many ridiculous fees in one month time there is like an extra XXXX added on to my loan. when all i wanted was for them to prove to me how they became the owner of my mortgage and note. they are changing from one debt collector to another, with know legal grounds to do so. What happened to the justice in our country? The courts are saying that this Sale Date can not be cancelled, only by the courts! this make me wonder who really owns my loan, because if the Servicer works out a modification with me, wouldnt that cancel a Sale Date or are the courts making the decisions on my loan? Are they that determine to steal my home after all i have been through? I havent had a goodnight sleep since XXXX which was my first default date. how can a company do this to their Employee. Im  not trying to get a free house just want a mortgage that i can afford like any other American. If you check my credit report you will see that i am a responsible person who pays their debt. Please start an investigation with Fay Servicing asking them to provide all legal documents to service my loan!

Company response to consumer: Closed with explanation