Consumer complaint received 2024-02-11 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Maximus Federal Services, Inc.
State: AZ

Complaint narrative:
XX/XX/XXXX Consumer Financial Protection Bureau To : XXXX XXXX XXXX and XXXX Re : XXXX XXXX XXXX Department of Education XXXX XXXX XXXX Aidvantage XXXX XXXX XXXX 
Complaint : Forgiveness of Loans defrauded By XXXX XXXX XXXX Account number : XXXX On XX/XX/XXXX. XXXX XXXX made a public speech about student loans and XXXX student loans being cheated and defrauded from XX/XX/XXXX, to its closure in XX/XX/XXXX. Being that I attended from XX/XX/XXXX to XX/XX/XXXX, more or less being that XX/XX/XXXX is approximately when I graduated from the XXXX XXXX XXXX XXXX XXXX. The reason I am suggesting the multiple listed agents associated with my account XXXX is that as a former XXXX student from XXXX to XXXX, I was affected by being defrauded as XXXX XXXX has stated numerous times in his speeches about XXXX XXXX XXXX as well as XXXX and other notable institutions as to higher learning defrauding students as to loans, XXXX XXXX no longer, promises of help in job placement that never happened and I will insert here and now, that places I applied never recognized XXXX XXXX XXXX as a formidable institution of higher learning and in others just laughed when I was able to work in my field of study. XXXX XXXX has all the information about XXXX XXXX XXXX and their fraud, lies, deception, and job placement. 
Every news article and outlet from the XXXX to the XXXX XXXX carried what XXXX XXXX stated and quoted here : Former students are not required to apply and will receive a letter from the Education Department informing them of the pending discharge. XXXX XXXXXXXX dated XX/XX/XXXX, at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Every news article states the same thing, Former students are not required to apply. So why did I have to apply and be misled as to applying for borrower defense this goes against what XXXX XXXX stated : Former students are not required to apply. 
Moreover, quoting again from the same article as just XXXX article : The evidence shows that for years, XXXX leaders intentionally misled students about the quality of their programs to profit off federal student loan programs, with no regard for the hardship this would cause, Education Secretary XXXX XXXX said on a call with reporters Tuesday. As well as XXXX XXXX 's statement again quoting We are pleased that the Department of Education heeded our recommendation to forgive the federal loans owed by defrauded students. 
Department of Education has approved {$1.00} XXXX in discharges for XXXX XXXX XXXX XXXX  in the past year based on evidence of widespread misrepresentations by the school. So, if XXXX XXXX based his evidence on widespread misrepresentations by XXXX XXXX XXXX the question remains and is part of the picture as mentioned above as to dates I attended. A slew of these for-profit and other higher education schools such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX to name a few schools listed as an example from XXXX news article in XXXX news article listed as what has been reported. 
Still, others like articles on student loans being that XXXX student loans are that. 
students defrauded by the XXXX XXXX XXXX, and those articles all can be looked up and state the same thing over and over. 
The XXXX that XXXX XXXX XXXX is associated with XXXX  was stripped of its XXXX  as reported by a XXXX XXXX XXXX XXXX, as well as XXXX XXXX XXXX, just to name a few, yet articles appeared throughout the country stating the same thing, however, why am I missing out? And if I am just XXXX person, I wonder how many more are out there, that have been misled, yet again not only by XXXX XXXX XXXX, but also XXXX XXXX  XXXX, and now the current Department of Education making out XXXX XXXX XXXX students are and will be forgiven as to XXXX XXXX statement in XX/XX/XXXX. 
In addition, as of this writing, I will state that only around {$55000.00} was discharged not the full {$90000.00} plus dollars that should have been forgiven as outlined by XXXX XXXX on XX/XX/XXXX. So many confusing statements over the months since that press release in XXXX of XXXX. Furthermore, I have no paperwork about XXXX XXXX XXXX since I destroyed them all after I found out I was defrauded, my diploma is a lie, the credentials a lie, as well as the XXXX XXXX XXXX. 
It has been suggested I fill out a forgiveness form and why should I when the XXXX XXXX stated we students at XXXX XXXX XXXX loans be forgiven? Has anyone seen that forgiveness form, I need an attorney for such that I can not afford or the paperwork for that matter. Speaking of paperwork, I have no documents whatsoever except what is on Aidvanatage 's XXXX servicer website as an account. After I found out we students were defrauded I shredded every document, diploma, and certificate about or remotely associated with XXXX XXXX XXXX. 
In addition, I have reached out to the Department of Education addressed to XXXX XXXX and staff, but nothing. I also reached out and complained to Aidvanatge over a year ago and I was at the time XXXX talking to a XXXX at Aidvantage, I believe that is her name at Aidvanatge which she had no idea. I also reached out to Federal Student Aid over the past year, with no clear concise as to why, how, what to expect, when, or even why, and all the particulars as to my loan, as far as why only {$45000.00} to XXXX dollars only forgiven and not the total amount of over {$90000.00} plus dollars that should have been forgiven and since XXXX XXXX own words are and quoting XX/XX/XXXX Former students are not required to apply. 




In closing, I thank you for reading my complaint. 

Sincerely, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, Arizona XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation