Consumer complaint received 2025-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Here 's an updated version of your email with the additional details : -- - *From : * XXXX XXXX XXXX XXXX XXXX *Date : * XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX *To : * XXXX *Subject : * Urgent Complaint Regarding XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am writing to express my extreme dissatisfaction with the service and treatment I've received from XXXX over the past few months. My experience has been stressful and has contributed to a significant financial and emotional burden. 

Here are the key points of my complaint : 1. *Ongoing Transfer Issues : * I initiated the transfer of phone lines in XXXX, but the process has been marred by delays and errors. Despite numerous calls and chats with at least XXXX agents from both XXXX and XXXX, the issues persist. My grandson 's phone was not ported correctly, and I was charged for two additional lines for two months, and another line for three months. 

2. *Unauthorized Charges : * On XX/XX/year>, a check cleared my JP Morgan Chase account for XXXX XXXX XXXX totaling {$800.00}, without my authorization. This unauthorized withdrawal put me in overdraft, forcing me to take a payday loan, which has added to my financial distress. 

3. *Health and Employment Impact : * I am currently undergoing treatment for XXXX XXXXXXXX XXXX XXXX XXXX XXXX. Due to this, I have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The inability to resolve these issues with XXXX has significantly added to my stress and financial instability. 

4. *Retail Store Visits : * My family and I have visited multiple XXXX retail stores in XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, without any resolution. The inconsistency in service and the lack of support have been frustrating and emotionally draining. 

5. *Device Quality and Promotions : * We were offered promotions, including XXXX XXXX XXXX, but these devices have not met our expectations. When requested for additional XXXX XXXX, my request was dismissed. 

This entire ordeal has caused immense stress and hardship, leading to a XXXX XXXX due to the lack of resolution despite spending over 12 hours on the phone. My family members ' work and ability to communicate have been severely impacted, causing financial loss and additional hardship. 

For resolution, I urgently request the following actions be taken : 1. Immediate reversal of the unauthorized {$800.00} charge and rectification of any overdraft fees incurred.

2. Proper porting of the remaining phone line and correction of any billing errors associated with my accounts.

3. Compensation for the extensive time, stress, and financial impact caused by this situation. 

In addition to addressing these issues, I want to highlight the exceptional support provided by XXXXXXXX XXXX, which has been the only institution providing assistance and compassion during this time. 

This matter requires your immediate attention and resolution. I hope that XXXX will take the necessary steps to rectify these issues promptly and ensure such incidents do not occur in the future. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation