Consumer complaint received 2024-05-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CapitalJ Inc. dba Juno
State: CA

Complaint narrative:
XX/XX/XXXX, I transferred {$220.00} from my bank account into my Juno account. 

On XX/XX/XXXX, I attempted to transfer funds of {$200.00} to another banking source, which is when I noticed that they weren't allowing any transactions to go out of my account. 

I then attempted to put my funds into a crypto purchase, and noticed that all the options to purchased were not available. 

XX/XX/XXXX, I inquired on what is going on with my account, and they then responded on XX/XX/XXXX with this message : XXXX XXXX, I deeply regret to inform you that there is a temporary disruption in our services, and unfortunately, we are unable to provide a specific timeline for resolution at this moment. 

Since the services are disrupted your transaction was returned. 

Currently, only crypto deposits, withdrawals, and sales are operational. I understand how frustrating this situation must be for you, and I sincerely apologize for any inconvenience it may cause. 

Please know that we are actively working to resolve the issue, and we will keep you updated as soon as we have more information. Your patience and understanding during this time are truly appreciated. 

You can also refer to the below link to get a real-time status of the services. 
Juno Service Updates | Juno FAQs I followed up asking how I can access my funds on XX/XX/year>, and this was their response : Hello XXXX We're writing to provide an update on the current situation. We are fully aware of the challenges you've been facing due to the recent disruption in banking services and the inconvenience it has caused. Please be assured that our team is tirelessly working with our Brokerage partner, XXXX, and banking services provider, XXXX XXXX XXXX XXXX, to restore full service as soon as possible. 

Currently, XXXX XXXX  XXXX XXXX has frozen all card payments. While this is outside our direct control, we are constantly communicating our users concerns with XXXX XXXX  XXXX XXXX and their regulator, the Federal Reserve Bank XXXX XXXX XXXX, to expedite the reactivation of XXXX, Wire, and card processing for all accounts. 

As stated in all brokerage account agreements, customer funds in the XXXX XXXX XXXX are deposited in a network of member FDIC banks. Funds held in these banks are eligible for FDIC insurance up to {$250000.00} for each account. Additionally, funds held with XXXX XXXX also have XXXX insurance up to {$500000.00}, including {$250000.00} for cash, for each account. Furthermore, as a US customer, you have the option to voice your concerns and frustrations directly to the Federal Reserve Bank XXXX XXXX XXXX. This will help them better grasp the seriousness of XXXX 's actions and the impact they have on you. To express your concerns, you can call their complaint line at XXXX or file an e-complaint at XXXX XXXX XXXX 

We will continue to be transparent and provide regular updates as the situation progresses. We are committed to exploring all possible avenues to improve your banking experience. Our team is always available to answer any questions you may have. 

Thank you for your understanding and continued support. 

Regards, The Juno XXXX XXXX Juno

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation