Consumer complaint received 2025-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Solar Mosaic LLC
State: MD

Complaint narrative:
Company/Servicer Involved : Mosaic ( original lender ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( loan  servicer that Mosaic states now holds the loan ) Product : Solar installation financing Issue : Loan funded after project cancellation ; improper credit reporting ; failure to correct account for XXXX months Dates involved : XX/XX/year> XX/XX/year> ( ongoing ) Summary of Complaint I am filing this complaint because a solar loan was funded in my name for a project that was canceled before any installation occurred, and despite multiple attempts to correct this, the loan is still reporting on my credit. This is preventing me from qualifying for necessary home-improvement financing, and neither Mosaic, XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX have resolved the issue. 
Detailed Description 1. Loan Approval and Delay On XX/XX/year>, I signed a financing agreement with Mosaic for a solar panel installation through XXXX XXXX 
Shortly after signing, Mosaic experienced financial/operational delays and did not fund the project, which caused installation delays. 
XXXX. XXXX XXXX Because the project could not proceed, I canceled the installation on XX/XX/year>. 
XXXX XXXX confirmed they received the cancellation and began processing it. 
In XX/XX/year>, XXXX XXXX told me the project was officially canceled. 
3. Loan Improperly Funded After Cancellation Despite the cancellation and the fact that no installation or services were ever performed, Mosaic funded the loan anyway. 
No contractor work occurred, no equipment was installed, and no funds should have been released. 
4. Improper Credit Reporting In XX/XX/year>, I checked my credit report and discovered that the loan was still active. 
Mosaic also sent notifications indicating that a payment was due, even though the project was canceled months earlier. 
I immediately contacted Mosaic and was told the cancellation process was delayed and complicated. 
5. No Resolution After XXXX Months On XX/XX/year>, Mosaic told me that my loan had been transferred to XXXX XXXX XXXX, and that only XXXX XXXX could request closure of the account. 
XXXX XXXX stated there had been delays in processing the cancellation but claimed the project was indeed canceled and should not have been funded. 
As of today, nearly XXXX months after the cancellation, the loan is still open and still damaging my credit. 
Impact on Me I can not obtain new financing for essential home improvements because this loan is reporting as an active obligation. 
I have spent months making phone calls, sending emails, and trying to get the lender and servicer to take responsibility. 
This situation has caused stress, financial hardship, and significant delays in other urgent home projects. 
The improper funding of a canceled project and the continued credit reporting are not my responsibility, nor should they harm my credit.

Company response to consumer: Closed with explanation