Consumer complaint received 2025-01-05 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Collection Bureau of America Ltd.
State: MO

Complaint narrative:
Dear CFPB, I am writing to formally file a complaint regarding repeated violations of the Fair Debt Collection Practices Act ( FDCPA ) by Collection Bureau of America ( CBA ), in relation to multiple calls and attempted contacts made to me. These calls were made despite my explicit request to cease contact, and the collection agent failed to properly identify themselves during a call. 
Here are the details of the situation : Persistent and Unwanted Calls : I began receiving repeated calls from an unrecognized, non-local number ( XXXX ) associated with Collection Bureau of America ( CBA ). These calls were made to my phone number XXXX, which I did not answer. The voicemail left consistently mentioned that I should contact XXXX XXXX from CBA at XXXX, but I have no outstanding debts with this company. 
Call on XX/XX/XXXX : On XX/XX/XXXX, at XXXX XXXX  Central time, I received a call from XXXX. I decided to call back immediately. Upon returning the call, the agent from CBA asked for XXXX XXXX and requested I verify my personal information. I refused and asked them to mail or email me information about any collection or debt. The agent could not provide any details and instead rattled off an address, asking if it was mine. When I confirmed it was not, I made it clear that if they could not provide specific information regarding the call, they should stop calling me. The agent acknowledged this request. 
Call on XX/XX/XXXX : On XX/XX/XXXX, at XXXX XXXX  Central time, I received another call from a related non-local number, XXXX. I answered the call, but after several attempts to understand the agent 's words, I realized the agent was not identifying herself. Upon realizing I was recording the call, the agent abruptly hung up without identifying the company or providing any information. 
Violations of the FDCPA : Violation # 1 - Cease and Desist Request Ignored : After explicitly requesting that CBA stop contacting me on XX/XX/XXXX, I received another call on XX/XX/XXXX, which is a clear violation of FDCPA Section 1692c ( c ), which mandates that a debt collector must cease communication after receiving a request to stop calling. 
Violation # 2 - Failure to Identify the Debt Collector : The agent who called me on XX/XX/XXXX, did not identify herself or the company she represented, in violation of FDCPA Section 1692d ( 6 ), which requires that debt collectors identify themselves clearly when they communicate with a consumer. 

Request for Investigation : Given these violations, I am requesting the CFPB investigate this matter, ensure CBA complies with the FDCPA, and that they cease all further communication with me unless they are able to provide valid documentation of any debt they claim I owe. 
Please let me know if further information or documentation is required from my side. I would greatly appreciate your prompt attention to this matter and a resolution that ensures my rights under the FDCPA are respected. 

Attached is a copy of this complaint with XXXX screenshots from my iphone.

Company response to consumer: Closed with explanation