Consumer complaint received 2024-11-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: GREENSKY OPERATIONS, LLC
State: NJ

Complaint narrative:
I am writing in response to GreenSkys recent response to my XX/XX/2024 Complaint # XXXX with the Consumer Finance Protection Bureau ( CFPB ). While GreenSky claims that I authorized the loan and was aware of its terms, they have failed to address the specific issues I raised, which involve their unethical practices during the loan execution process, the misrepresentation of service completion, and the inaccurate reporting of this debt on my credit report. 

1. Misrepresentation During Loan Execution : GreenSky has refused to answer the facts in a previous complaint that they pressured me into confirming the loan on the same day I had an initial consultation with the dental provider, I clearly provided proof with their own email despite the fact that no services were rendered at that time.

GreenSkys loan was structured through a shopping pass, a system with no consumer or borrower control, leaving me no direct access to the funds. Instead, GreenSky disbursed the full loan amount to the provider based on their false assertion that services were completed. Greensky never questioned the provider at any time to prevent misuse of borrower funds.

I was not given sufficient time to review the loan agreement, and the confirmation process was misrepresented as a requirement to proceed via email with no way to reject. The only option was to click the link for dental care completion of services, which was misleading and deceptive. Placing me, the borrower, in immediate indebtedness to Greensky. 
2. Connection to Malpractice Case : The funds disbursed by GreenSky facilitated payment for services that were incomplete and part of a malpractice case. GreenSkys pressure to confirm the loan prematurely created financial complications in resolving this issue.

Greensky stated in their reply, the funds that were returned to me from the provider agreement to the act of Malpractice was enough to repay the loan of {$12000.00} to Greensky.

As I reached a mutual agreement with the provider, receiving a {$17000.00} refund to address the irreversible damages caused by provider malpractice. However, this refund was not designated for GreenSkys loan repayment, as the loan itself stemmed from their improper disbursement of funds for incomplete services.

3. Change of Ownership Irrelevance : GreenSky replied that their current ownership structure is irrelevant to the servicing of the loan. While this may be true, it does not absolve them of their responsibility for the unethical practices and misrepresentations that occurred at the time of the loan execution. Greenskys omission to the necessary details and date of ownership during the process of this particular loan is critical.

4. Inaccurate Reporting Under FCRA : GreenSkys reply stated that the debt is accurately reported under the Fair Credit Reporting Act ( FCRA ) is unfounded. The debt stems from their improper disbursement process and unethical loan confirmation practices.

GreenSky is required under FCRA 623 to ensure that all information furnished to credit bureaus is accurate and complete.

The balance reported to the credit bureaus reflects payments for services that were never rendered, which clearly indicate that fact through a mutual agreement Greensky acknowledged in their recent reply to complaint # XXXX, this is inherently inaccurate and harmful to my credit standing. 
Credit reports are supposed to accurately reflect financial obligations and transactions. If the information being reported fails to account for disputes, incomplete services, or refunds, it misrepresents the true circumstances, which could harm my credit standing and financial reputation unfairly.

Company response to consumer: Closed with explanation