Consumer complaint received 2025-09-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: SANTANDER HOLDINGS USA, INC.
State: IL

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX, XXXX. 
Washington XXXX DC XXXX Re : Formal Complaint - Predatory Auto Lending Practices Consumer Information Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX, IL XXXX Phone : XXXX Email : XXXX Complaint Details Subject : Predatory Lending and Sale of Overpriced, Defective Vehicle I am filing this formal complaint against [ Lender/Dealer Name ] for engaging in predatory lending practices and selling me a vehicle that was grossly overpriced relative to its actual condition and value. 

Background I purchased a vehicle from [ XXXX XXXX ] on [ Date ] under financial distress. At the time of purchase, I was in a vulnerable financial position and needed transportation urgently. The dealer took advantage of my situation by : XXXX. Selling an overpriced vehicle : The vehicle was sold for $ [ XXXX ], which significantly exceeded its actual market value given its poor condition XXXX. Failing to disclose serious defects : Multiple safety and mechanical issues were not disclosed at the time of sale XXXX. Predatory financing terms : [ interest rate XXXX XXXX, loan terms XXXX, monthly payment {$470.00} ] Vehicle Defects and Safety Issues The vehicle had numerous undisclosed problems that made it unsafe and unsuitable for my family, including XXXX small children : - Tire Issues : The tires were in poor condition and unsafe for driving - Axle Failure : The axle came apart during my ownership, requiring expensive repairs - Door Defect : Glass was trapped in the front passenger door, causing loud clanging noises whenever the door was closed - Overall Safety Concerns : The combination of these defects made the vehicle unsafe for transporting my children Financial Impact - The cost of necessary repairs exceeded the vehicle 's actual worth - On a fixed income, I could not afford both the loan payments and the extensive repairs needed - I repeatedly contacted Santander XXXX to explain the vehicle 's condition and safety concerns - When the vehicle was repossessed, it was sitting in my driveway because it was not safe or functional XXXX XXXX Attempts to Resolve I made multiple attempts to contact the lender at XXXX and the dealership XXXX XXXX XXXX ( XXXX ) XXXX salesman XXXX XXXX to explain : - The vehicle 's dangerous condition - My inability XXXX XXXX it safely with my children- The financial impossibility of maintaining payments on a worthless, dangerous vehicle These communications were either ignored or dismissed without reasonable accommodation. 

Violation of Consumer Protection Laws This situation appears to violate several consumer protection standards : - Predatory Lending : Taking advantage of my financial distress - Unfair and Deceptive Practices : Selling a defective vehicle at an inflated price - Failure to Consider Ability to Pay : Loan terms that were unsustainable given my fixed income - Safety Violations : Selling a vehicle with known safety defects Requested Action I request that the CFPB : XXXX. Investigate [ Santander XXXX XXXX XXXX XXXX XXXX XXXX Indiana XXXX for predatory lending practices XXXX Review this transaction for violations of consumer protection laws XXXX. Assist in resolving the financial impact of this predatory loan XXXX. Take appropriate enforcement action to prevent similar harm to other consumers XXXX. Consider whether this lender/Dealership should face penalties or restrictions on their lending/Saling practices Supporting Documentation XXXX am prepared to provide : - Purchase agreement and loan documents- Repair estimates and invoices - Photos of vehicle defects Respectfully submitted, XXXX XXXX XX/XX/year> 2025

Company response to consumer: Closed with explanation