Consumer complaint received 2024-03-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MN

Complaint narrative:
I hope this letter finds you well, although I must express my deep disappointment with the continued presence of fraudulent items on my account despite our previous efforts to address this matter. 

As we have previously discussed, I have been a victim of fraudulent activity on my account. Despite providing all necessary documentation and cooperating fully with your team, it is disheartening to see that these fraudulent items have not been adequately addressed in the second attempt to rectify the situation. 

The recurrence of fraudulent items not only poses a significant threat to my financial security but also reflects poorly on the effectiveness of your organization 's security measures and protocols. Moreover, the prolonged resolution process has caused undue stress and inconvenience, as I continue to worry about the potential impact on my financial well-being and personal information. 

I urge you to prioritize this matter and take immediate and decisive action to rectify the situation once and for all. I expect a thorough investigation into the root cause of these recurring fraudulent items, along with concrete steps to prevent any future occurrences. Additionally, I demand clear communication regarding the progress of the resolution process and timely updates on any developments. 

Furthermore, I am seeking compensation for the inconvenience, stress, and potential financial losses incurred as a result of this ordeal. It is imperative that your organization takes responsibility for the lapses in security and provides adequate restitution for the harm caused. 

Please consider this letter as a formal complaint and escalation of the matter. I trust that you will prioritize this issue and take the necessary steps to address it promptly and effectively. Failure to do so will compel me to explore alternative avenues for recourse, including legal action and reporting to relevant regulatory authorities. 

I appreciate your immediate attention to this matter and look forward to a swift resolution. I am asking for your assisstance to remove these fraud items in my credit file XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief