Consumer complaint received 2024-10-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Request for Description of Investigation Process - Disputed Accounts on my Credit Report Dear Sir/Madam, After I am writing to formally request a detailed description of the investigation process followed by your agency regarding disputed accounts on my credit report. According to the Fair Credit Reporting Act ( FCRA ) 15 USC 1681i ( 7 ), credit reporting agencies are obligated to provide a description of the investigation within 15 days of receiving a consumer 's dispute. 
I recently reviewed my credit report and noticed an account under XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which was inaccurately reported with late payments. Specifically, I was reported to have XXXX late payments on this account ; however, these payments were made on time. I have attached a copy of my report, showing the dates in question, XXXX XXXX XXXX XXXX when the account was marked late. 
The consumer reporting agencies have an obligation to ensure all information reported is accurate. As such, I am requesting an investigation into this account and the correction of the inaccurate late payments to reflect that the payments were made on time. 
Please note that both XXXXXXXX XXXX XXXXXXXX have already removed this account due to inaccurate reporting, yet Experian continues to reflect these erroneous late payments. This ongoing error is negatively affecting my credit score, despite the fact that I have not been late on payments for this account. 
Under the Truth in Lending Act ( TILA ) and 611 of the Fair Credit Reporting Act, I have a right to accurate information and timely disclosures. The continued presence of these errors violates my rights as outlined in these laws, which protect consumers from inaccurate credit reporting. 
If the investigation can not verify the accuracy of this account, I kindly request that you update the payment status to reflect " Paid on time '' or provide a detailed description of the procedure used to investigate and verify this account. 
I have identified discrepancies in the reporting, and it appears that there may be a violation of the Fair Credit Reporting Act ( FCRA ). The reported late payments on the aforementioned account are inconsistent with my payment history. I would like to bring to your attention that, to the best of my knowledge and records, I have consistently paid this account on time, in accordance with the agreed-upon terms. 
It is my understanding that per 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ), my consumer report should not contain information solely as to transactions or experiences between the consumer ( me ) and the person ( you ) making the report. Payment history and the late payments associated with payment history negatively impact my consumer report and are considered as part of my transactions and experiences between me and your company.

Furthermore, I am requesting that you provide me with, in writing, the reasonable procedures [ according to 15 USC 1666 ( b ) ] that you have adopted to ensure that each periodic statement is mailed to me ( the consumer ) not later than 21 days before the payment due date. Include also, all the information required by section 1637 ( b ) of Title 15. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been adhered to, and the account in question should reflect a status of " Paid As Agreed Never Late '' based on the timely payments made. It is imperative that my credit report accurately represents my financial responsibility and commitment to meeting payment obligations. 
I hereby request that you provide documented proof supporting the claim of late payments on this account. This proof should include specific details such as dates, amounts, and any relevant communication indicating that the payments were indeed late. In the absence of valid proof, I expect the credit reporting to be rectified promptly. 
If, after a thorough investigation, you are unable to provide verifiable proof of late payments, I demand that the account be promptly updated to reflect its accurate status as " Paid As Agreed Never Late. '' Per the FCRA, I request that you conduct a timely investigation and provide a written response within 30 days from the receipt of this dispute letter. Failure to adhere to this timeline will be considered a violation of the FCRA. 
Appreciate your prompt attention to this matter and expect a resolution that aligns with the legal obligations outlined by the FCRA. Your cooperation is crucial in maintaining the accuracy and fairness of my credit report. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation