Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, DC XXXX Subject : Complaint Regarding Equifaxs Repeated Inaccurate Credit Reporting Dear CFPB, I am writing to formally lodge a complaint against Equifax for their persistent and egregious inaccuracies in reporting information on my credit report, which is a clear violation of the Fair Credit Reporting Act ( FCRA ). The inaccuracies have caused significant harm to my creditworthiness and financial stability, including the denial of a mortgage application. 
Despite my repeated efforts to address these errors, Equifax has continued to report inaccurate and misleading information, specifically regarding my XXXX XXXXXXXX XXXX XXXXXXXX account. The following are the primary issues : Incorrect Reporting of Dates : The " date of last activity '' on my credit report differs significantly from the actual date of last activity on the account. This discrepancy constitutes a violation of the FCRA, as it involves reporting inaccurate information. Additionally, Equifax appears to conflate the " date last reported '' with the " date of last activity, '' which are distinct terms with different meanings. 


Failure to Address Disputes Meaningfully : Despite Equifax forwarding dispute information to furnishers, they have failed to meaningfully consider whether the furnishers responses make sense. In some cases, they have ignored information that directly contradicted the furnishers response. As a result, Equifax has sent me confusing and contradictory statements, such as claiming both that this has been verified as accurate and this item has been deleted. 


Reinsertion of Deleted Errors and Failure to Block Identity-Theft Related Information : Equifax has no effective system to prevent previously corrected or deleted errors from reappearing on credit reports. Moreover, they have failed to block information resulting from identity theft, forcing consumers like myself to repeatedly dispute the same inaccuracies. 


Dissemination of Inaccurate Credit Scores and Duplicate Reporting : Due to internal coding errors, Equifax has shared inaccurate credit scores with lenders, directly impacting my ability to secure credit. They have also reported the same credit accounts multiple times, which has artificially inflated my debt-to-income ratio and further harmed my credit profile. 


These practices are not only harmful but also violate federal law under the FCRA and the Consumer Financial Protection Act ( CFPA ). I respectfully request that the CFPB take enforcement action against Equifax to address these systemic issues. Specifically, I am requesting the following : Immediate deletion of the XXXXXXXX XXXX XXXX XXXXXXXX account from my credit report, as it has been inaccurately reported and has caused me to be denied a mortgage. 
A comprehensive review of Equifaxs policies and practices to ensure compliance with FCRA and CFPA requirements. 
Implementation of safeguards to prevent previously corrected inaccuracies from being reinserted and to address recurring errors in a meaningful and transparent manner. 
Equifaxs repeated violations demonstrate a disregard for consumer rights and federal law, causing significant financial harm to individuals like me. I urge the CFPB to hold Equifax accountable for their actions and take the necessary steps to protect consumers from these unfair and deceptive practices.

Thank you for your attention to this matter. I look forward to your response. 
Sincerely, CFPB SOMETHINGS GOT TA BE DONE CONSUMERS ARE SUFFERING BAD

Company response to consumer: Closed with non-monetary relief