Consumer complaint received 2025-04-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: National Credit Systems,Inc.
State: TX

Complaint narrative:
I made dozens upon dozens of written complains about the unacceptable state of the unit I received that was NOT the unit I originally signed a lease for with a beautiful yard and tree. A week or XXXX before move-in, XXXX XXXX XXXX the units on me without giving me an opportunity to view the reassigned unit. There were glaring maintenance and health concerns documented at the time of move in and through my entire stay at this apartment complex. I believe I was charged unfair and erroneous fees by the management company in retaliation for reporting the numerous problems and making public unfavorable reviews. I was charged for not maintaining my renters insurance policy for the duration of the lease even though I provided proof of coverage, fees for water damage which was due to the property not promptly addressing the leaks I reported. I reported and documented each and every issue with little to no response from maintenance, property management, nor the corporate office. This is the first email sent to the first property XXXX on XX/XX/XXXX : XXXX XXXX, I was unable to forward directly to XXXX. The following are the glaring issues that I could list with the unit : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Main and Bathroom ) Covered in Dust, some painted over. Filters have not been changed since move in Baseboards/Trim to XXXX XXXX and XXXX XXXX XXXX  are mangled and warped. It is now clear that the XXXX XXXX XXXX  leaks during rain, causing warping and degradation. Doors will now not shut properly/hard to close. Leak flowed across the kitchen through the hallway to the south bedroom Dryer ducting outlet has never been covered, allowing birds to nest/defecate inside. XXXX has now been pulled out and is hanging down in the back yard. XXXX sure this needs more attention than being shoved back inside as I am sure it poses a fire risk. Fence door is extremely hard to open and close. Bathroom sink is clogged. Fixtures rusted through. Toilet seat is broken and old. Flusher button sticks and moves, comes out completely. I have yet to open the tank, but I am sure I will not be pleased with what I find in there. Back yard was not repaired from previous use large dirt mound in the middle of the yard. XXXX is so uneven and completely bare of any grass. Unusable and hazardous. The yard was the whole point of selecting a unit with a yard. What is most concerning is that I have had residency of this unit for XXXX months, and none of these problems have been addressed. This is not the unit I selected, rather XXXX that was selected for me, as the one I wanted with a shade tree and much better yard was not ready at the move in date. The few maintenance requests I have submitted, maintenance has handled so poorly that I have no trust in them being unsupervised to complete ANY type of maintenance or repair at all. My messages and complaints, even ones left for management have received no response whatsoever. I had no hot water for 5 days on move in. You can XXXX how difficult it was not to be able to wash anything, or have hot water to clean when moving. It has been a miserable experience from the start. It is clear that maintenance does not care about anything other than maintaining the front office as to sign more leases and not about the residents. It is also clear that office management does not take complaints seriously, or find it important enough to verify work orders are completed to any type of quality standard. I signed a long lease and it is becoming evident that was a huge mistake in trusting XXXX XXXX. 
XX/XX/XXXX The property XXXX did have the broken window fixed, yet mishandled my personal property in doing so, damaged the valance on the blinds and then assessed the damage to the blinds to me at move out. The property did not return the erroneous fees for lapsed insurance and maintenance charged to me without validation or proof, nor did they provide me with a list of damages and charges within 30 days of move out per Texas XXXX. They have made incredulous and damaging claims against my credit for the last XXXX years purely out of spite for any accountability they XXXX face. The will not respond to the invalid charges they assessed to me for rent after the documented move out date, or my denial for any damages. They refused to perform the walk through evaluation or meet me to accept the keys. My move out date was XX/XX/XXXX in the signed paperwork from management. The office staff refused to perform the walkthrough that day or accept keys for XXXX weeks citing XXXX XXXX. They assess me rental fees during that period and left the apartment unsecured with keys inside during that time after the instructed me to leave the keys inside with no way of securing the apartment. 

XXXX  XXXX was seriously negligent in their failure to report and provide a safe and healthy residence. I was a model tenant, never maid a late payment and improved the quality of the living space. As a result of their petty retaliation to my credit history, I have received continued harassment from XXXX XXXX XXXX on behalf of XXXX XXXX for bogus rental charges accrued after I surrendered the apartment and damages they can not prove because damages did not exist at the time of my departure. I have evidence and photos supporting all of my claims and for years they have refused to resolve the issue. I have suffered considerable damages from these false claims, including illegal threats from the collection agency, thousands in extra fees and disqualifications due to the false report on my credit and overall emotional distress and continued efforts to fight this injustice. 

The original collection balance of {$930.00} has since been reduced to {$680.00} because I provided proof any damage was existing damage.

Company response to consumer: Closed with explanation