Consumer complaint received 2025-02-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: SC

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, XXXX  XXXX Subject : Chase Bank Fraudulently Withholding My Business Funds {$70000.00} Missing Dear Consumer Financial Protection Bureau , I am submitting this urgent follow-up complaint against Chase Bank regarding their fraudulent withholding of my business funds belonging to XXXX  XXXX XXXX ( Account Number XXXX XXXX ). 

After months of stalling, shifting justifications, and forcing me to repeatedly verify the same checks, Chase has now escalated their misconduct by falsely claiming that my balance was only {$4800.00}, when my actual account balance at the time of closure was {$70000.00}. 

Chase Banks Clear Pattern of Fraudulent Practices & Bad Faith 1. Chase Initially Claimed Only One Check Needed Verification Chase Bank first told me there was an issue with XXXX check and needed verification. 
After verifying it with my customer, Chase assured me this was the only issue. 
2. Chase Then Expanded the Verification to XXXX Checks After verifying the first check, Chase suddenly expanded the review to XXXX checks without explanation. 
Chase representatives called all XXXX of my customers, and each customer confirmed that the checks were legitimate and had cleared. 
3. Chase Closed My Account & Demanded Verification of Every Check Ever Deposited Despite verifying all XXXX checks, Chase closed my business account and informed me that they now needed verification for every check ever deposited into my account. 
This shifting justification indicated that Chase was never actually trying to resolve the issue but instead using stalling tactics to keep my funds indefinitely. 
4. Chase Sent Copies of Checks for Verification I Provided Full Documentation Chase then sent me copies of checks they required verification for after closing my account. 
I personally contacted each business that issued the checks and obtained signed letters confirming the legitimacy of the payments. 
Each letter included : Check details Store managers signature Direct contact information for further verification I submitted these verification letters to Chase Bank, expecting them to honor their agreement and release my funds. 
5. Chase Banks Latest Fraudulent Act : Sending Me a Check for Only {$4800.00} Instead of {$70000.00} Instead of releasing my full balance of {$70000.00}, Chase fraudulently issued me a check for only {$4800.00}, falsely claiming that was my total balance. 
This is an outright misrepresentation and an attempt to steal the remaining {$65000.00} that Chase still owes me. 
I have bank statements proving that my balance at the time of closure was {$70000.00}. 

Chase Banks Actions Have Harmed My Business Chases unjustified account closure and withholding of my money have caused severe financial damage to my business. 
Chase representatives called my customers and falsely implied that my company was under investigation for fraud, damaging my businesss reputation. 
Chase has now escalated their misconduct by outright lying about my account balance, demonstrating a clear intent to steal my money. 

Attempts to Resolve the Matter I previously filed a CFPB complaint ( Complaint ID : XXXX ) on XX/XX/year>, and Chase responded on XX/XX/year>, stating that my funds were being held due to outstanding check verifications. 
I provided every verification Chase requested, yet they continued to recycle the same demands to delay returning my money. 
Now, Chase is engaging in outright theft by falsely stating that my balance was only {$4800.00} instead of {$70000.00}. 
I have emailed Chases Executive Office multiple times, yet they have ignored my inquiries and continue to withhold my funds.

Company response to consumer: Closed with explanation