Consumer complaint received 2025-01-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Affirm Holdings, Inc
State: AL

Complaint narrative:
I am filing this complaint against Affirm , Inc. for its failure to ensure accurate credit reporting and conduct a reasonable investigation of disputed items, as required by the Fair Credit Reporting Act ( FCRA ). Affirm has reported inaccurate late payments on three of my accounts, significantly harming my creditworthiness and limiting access to new credit. Below are the details and supporting evidence of Affirms violations : Summary of Issues : Affirm reported late payments caused by systemic failures to process updated payment methods and refusal to accept alternative payment methods during documented financial hardship. 
Affirm mislabeled my dispute as a " goodwill adjustment request, '' failing to conduct a proper investigation. 
Positive payment history was not reported, leading to an incomplete and misleading credit profile.

Violations of Federal Law Failure to Report Accurate Information ( 15 U.S. Code 1681s-2 ( a ) ) : Affirm 's reporting of late payments does not reflect my good-faith efforts, including prompt updates to payment methods and immediate resolution once technical and financial barriers were overcome.

Failure to Conduct a Reasonable Investigation ( 15 U.S. Code 1681i ( a ) ) : Affirm closed my dispute without adequately reviewing my evidence, including proof of financial hardship, compromised payment methods, and screenshots showing timely updates and good-faith payments.

Failure to Consider Billing Errors ( 15 U.S. Code 1666 ) : Affirm did not address errors stemming from its automated systems, which failed to recognize updated payment details.

Inadequate Financial Hardship Accommodation : Affirms refusal to accept alternative payment methods during my unemployment, despite being informed of my circumstances, unnecessarily prolonged delinquencies.

Evidence Submitted Proof of Payment Method Updates : Screenshots of card updates and payment attempts show my good-faith efforts to pay on time ( see attached ). 
Documentation of Financial Hardship : Job loss proof, including my employers exit survey and payroll data showing loss of income in XXXX XXXX 
Proof of Compromised Payment Cards : A letter from XXXX XXXX XXXX XXXX confirming fraud-related cancellations of my debit cards. 

Impact of Inaccurate Reporting These inaccuracies have caused significant harm, including denial of credit opportunities, emotional distress, and reputational damage. Affirms actions have violated my rights under the FCRA, and I seek immediate corrective action. 

It is my understanding that these inaccuracies have been submitted to at least one major credit bureau. However, I am uncertain whether Affirm has also reported this information to other credit bureaus or specialty consumer reporting agencies. I request a thorough investigation into the full extent of their reporting. 

Conclusion Affirm 's response to my direct dispute was inadequate. They did not address the key issues I raised and failed to conduct a thorough investigation as required by law. Their continued reporting of these late payments is causing significant damage to my creditworthiness and hindering my ability to access credit. 

I urge the CFPB to investigate this matter and take appropriate action to ensure that Affirm complies with the law and corrects the inaccurate information on my credit reports. 

Thank you for your time and attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation