Consumer complaint received 2024-10-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Before opening a checking account for a promotion, I needed to make sure I understand the limitation correctly. The limitation was : You are ineligible for the respective bonus if : You have received a bonus for opening a Wells Fargo XXXX Checking account within the past XXXX months. 
You have received any other consumer savings offer bonus or promotional rate that required a bonus offer code within the past 12 months. 
I needed to find out specifically, when the XXXX months period starts, as it was not clearly and explicitly stated In the clause, compare to other banks, which use the same limitation and clearly state in the clause, when the XXXX months period starts ( XXXX XXXX, for example ) ( Exhibit XXXX ). 
I contacted several Wells Fargo representatives to find it out and clarify this clause. 
On XX/XX/year> at XXXX PST I spoke to XXXX XXXX XXXX XXXX XXXX customer service. He confirmed on recorded line the that the XXXX months period mentioned in both clauses STARTS from the day of OPENING of the previous account, I.e. XXXX  months between the dates of OPENING of the previous account and the next one. The conversation was recorded and can be confirmed. 
He also advised me to contact a banker at a local branch for an additional confirmation. So I had done. 
On XX/XX/year>, at XXXX PST I spoke to XXXX XXXX XXXX a banker at the local branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX tel. ( XXXX ) XXXX She clearly stated confirmed on recorded line that the XXXX months period mentioned in both clauses STARTS from the day of OPENING of the previous account, I.e. XXXX  months between the dates of OPENING of the previous account and the next one. The conversation was recorded and can be confirmed. 
On XX/XX/year> at XXXX PST I spoke to XXXX XXXX a banker at the local branch located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX tel. ( XXXX ) XXXX She clearly stated confirmed on recorded line that the XXXX months period mentioned in both clauses STARTS from the day of OPENING of the previous account, I.e. XXXX  months between the dates of OPENING of the previous account and the next one. The conversation was recorded and can be confirmed. 
And finally, at the time of opening both accounts at the branch I asked the same question the banker who actually opened the accounts - XXXX XXXX XXXX. 
She confirmed verbally before opening both accounts that the XXXX  months period mentioned in both clauses STARTS from the day of OPENING of the previous account, I.e. XXXX  months between the dates of OPENING of the previous account and the next one. 

I opened the accounts, based on their statements above, as the final clarification official representatives of Wells Fargo, speaking on their behalf. 
I request XXXX XXXX to CLEARLY address, whether the statements above made by the Wells Fargo representatives mentioned are correct specifically that the XXXX  months limitation period begins from the date the previous account was opened.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation