Consumer complaint received 2025-01-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: SYNCHRONY FINANCIAL
State: VA

Complaint narrative:
On XX/XX/XXXX Synchrony Bank decreased the limit on my Paypal Mastercard by Synchrony bank from {$1000.00} to {$700.00}. I received a digital letter notifying me of the decrease with four bullet points of reason why they decreased my limit. Each of the four statements for adverse action on my account are incorrect and are not even on my credit report that they referenced. Synchrony stated they used information they obtained from XXXX. 

The letter stated the following : copied and pasted from digital letter from Synchrony Bank ... ....

" The reasons for our decision are listed below.

Total Delinquent Amount On XXXX Accounts In A Prior Month Number Of Months Since A XXXX Account Was Over Limit Difference Of Credit Limit Amount And Balance On Paypal/Venmo Credit Account In Last Month Variance In Number Of Months Where XXXX Accounts Were Overlimit Last Year '' None of these statements are accurate and none of these statements appear on any of my credit reports from XXXX, XXXX, or XXXX. 
I do not have any accounts, bank or credit, that are over the limit or have been in the past seven years. I have 100 % positive payment history on all open accounts on each of my credit reports. It says " Variance in number of months where XXXX accounts were overlimit last year, '' I have not been over the limit on any credit account in over seven years.

I have one charge off account that will stop reporting on my credit this month, XX/XX/XXXX- but the charged off account is seven years old and was present when Synchrony approved my credit account.

I reviewed each of my credit reports from the three major reporting agencies and there is no mention of any of the items Synchrony listed in their credit decision. The items aren't listed so there is nothing I can dispute as inaccurate. I spoke with a Synchrony Customer Service Representative on XX/XX/XXXX and they agreed with me over the phone that it looks like a mistake has been made because the reasons listed on the computer-generated adverse action letter are not present on my credit report. The representative actually viewed my credit while I was over the phone and said she doesn't see where this was correct and that she would escalate this issue. After two weeks of no response I called again on XX/XX/XXXX with no resolution from Synchrony yet again. I was told I would receive another letter within 30 days. So, great, another computer generated letter after an a computer generated credit decision based on false information.

I believe the XXXX XXXX XXXX card listed on my credit may be giving the wrong impression. It doesn't report a limit because we have no limit on the XXXX XXXX. It does report the balance and the way the credit reporting agencies are reporting the credit balance to credit limit ratio is not displaying an accurate view of the data. For example, if I have a {$9000.00} balance reported on my XXXX XXXX, it uses that balance to figure the amount of credit used but it doesn't have a number to add to the credit limit base - so the total account balances to credit available ratio number is not accurate.

The same bank, Synchrony, who finances my Amazon Credit Card used the same inaccurate information to decrease the limit on my Amazon card but I will have to file another complaint since it is a store credit card and only accepted at XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation