Consumer complaint received 2025-12-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I am submitting this complaint regarding Wells Fargo Bank, N.A.s handling of a {$3500.00} check deposit, including improper and undisclosed deposit holds, failure to provide required notices under federal law, and failure to make funds available by the dates provided to me, resulting in significant financial hardship. 


Deposit and Initial Disclosures : On XX/XX/XXXX, I deposited a check in the amount of {$3500.00} into my Wells Fargo checking account using the Wells Fargo mobile deposit feature at approximately XXXX XXXX XXXX The Wells Fargo mobile application confirmed receipt of the deposit and provided specific fund availability disclosures. 


According to the Wells Fargo app at the time of deposit : {$270.00} was scheduled to be available on XX/XX/XXXX The remaining {$3200.00} was scheduled to be available on XX/XX/XXXX No notice was provided at the time of deposit explaining why a hold was being placed, nor was I provided with any written explanation stating the specific reason for the delay in availability, as required by federal regulation. 

Under Regulation CC ( 12 CFR 229.13 ( g ) ), a bank placing an exception hold is required to provide the customer with written notice that includes : The reason the bank is extending the hold The date when the funds will be available Wells Fargo failed to provide me with this required notice. I did not receive any explanation of : The specific reason for the hold Whether the hold was based on an exception under Regulation CC Any change or extension of the availability date No notice was delivered via : In-app notification Email U.S. mail Missed Availability Dates and Improper Hold Extension : On XX/XX/XXXX, the Wells Fargo app indicated that {$270.00} would be available. These funds were not made available. 
On XX/XX/XXXX, the app indicated that the remaining {$3200.00} would be available. These funds were also not made available. 
At no point prior to or on these dates was I notified that the availability dates had changed or that the hold had been extended. 
After contacting Wells Fargo and speaking with a banker, I was verbally informed that the hold had been extended until XX/XX/XXXX. This was the first time I was made aware of any extension. This extension was never disclosed to me in writing and was not reflected in the Wells Fargo mobile app. 
This failure violates 12 CFR 229.13 ( g ) ( 1 ), which requires timely notice when funds availability is delayed beyond the standard schedule. 


Confirmation That Funds Were Collected : Additionally, the financial institution that issued the check confirmed to me that the funds were collected by Wells Fargo on XX/XX/XXXX. Despite Wells Fargo having received payment, the bank continued to withhold my funds without explanation or proper notice. 


Executive Office Complaint and Failure to Respond : On XX/XX/XXXX, I submitted a complaint to Wells Fargos Executive Office, citing : The improper and unexplained hold The failure to provide required notices The urgent financial hardship caused by the delay In my complaint, I informed Wells Fargo that : I was experiencing a financial emergency My father had recently passed away I was responsible for funeral and related expenses I was told that someone would contact me within XXXX hours. Despite this assurance, XXXX days passed without any contact, correspondence, or resolution. No follow-up call, email, or written response was provided. 

Financial Harm and Consumer Impact : Wells Fargos actions caused significant financial hardship during an already vulnerable period following the death of my father. 

The bank : Failed to comply with federal notice requirements Failed to honor disclosed availability dates Extended a hold without notification Continued to withhold funds after collection Failed to respond to an executive-level complaint These actions deprived me of timely access to my own funds and caused unnecessary stress, hardship, and disruption. 

Requested Resolution : I am requesting that the CFPB : Investigate Wells Fargos compliance with Regulation CC ( 12 CFR Part 229 ) Require Wells Fargo to explain the basis for the hold and its extension Address Wells Fargos failure to provide required notices Ensure corrective action so that consumers receive proper and timely disclosures going forward

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation