vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: MO

Complaint narrative:
My account with the XXXX XXXX and i was never late! I have had exceptional payment history with this company and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 

I demand the late payment reported In XX/XX/2023 to be removed They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

This company never sent The periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer! 

Delete the late payments from my consumer reports.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
I have this loan on my credit and Ive not been to school in years. I did not put in for this loan nor did I authorize anyone else to apply for this loan.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
I am writing to provide a formal statement regarding certain accounts listed on my credit report that I believe to be fraudulent. I wish to make it clear that I have no knowledge of, nor have I authorized, any of the accounts in question. 

The accounts in dispute are as follows : XXXX XXXX XXXX Account Number : XXXX I assert that this account was opened without my consent or knowledge. I have not received any correspondence or notifications related to this account, nor have I engaged in any transactions or agreements with the entity associated with it. 

I take my financial responsibilities very seriously and have always been diligent in managing my credit. The presence of this fraudulent account on my credit report is distressing, as it does not reflect my financial behavior or obligations. 

Responsibilities of Credit Bureaus When Identity Theft Is Reported Under the Fair Credit Reporting Act ( FCRA ), credit bureaus have specific responsibilities when identity theft is reported : Investigate Disputes Promptly : Upon receiving a dispute regarding fraudulent accounts, the credit bureau must conduct a prompt and thorough investigation into the accuracy of the disputed information ( 15 U.S.C. 1681i ).

Block Fraudulent Information : If the dispute is substantiated, the credit bureau is required to block the fraudulent information from the credit report within 4 business days of receiving notice of the fraud ( 15 U.S.C. 1681c-2 ).

Provide Written Confirmation : The credit bureau must provide written confirmation once the fraudulent information has been removed from the credit report and inform me of the outcome of their investigation.

I have already taken steps to address this issue by disputing this account with the credit reporting agencies and providing necessary documentation to substantiate my claim of fraud. I respectfully request that this account be investigated thoroughly and removed from my credit report as per the legal obligations of the credit bureaus.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information is missing that should be on the report
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I hope you're doing well. I've run into a bit of a problem. While going through my credit report, I noticed some things that don't seem quite right, and it appears my identity have been stolen online. My XXXX, who's studying XXXX XXXX, helped me out by finding a way to check if my XXXX emails were involved in this breach. To my surprise, it turns out that XXXX out of XXXX of my emails contain a lot of my sensitive and personal information. I want to emphasize that I'm not the one behind these accounts. It would mean a lot to me if you could assist in removing the following from my credit report.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
On XX/XX/2024, I discovered that I had multiple inaccuracies reported on my credit report by XXXX XXXX XXXX XXXX. This information is incorrect because the date of last payment, past due amount, payment amount, date opened, and high balance were incongruently reported on my credit reports. 

On XX/XX/2024, I sent formal dispute letters to XXXX, XXXX, and TransUnion, including reasons to support my claim. The credit reporting agencies have yet to correct the information, which continues to negatively impact my credit score.

I have also sent formal dispute letters on XX/XX/2024, XX/XX/2024, and XX/XX/2024 to investigate and correct these inaccuracies. Over the course of XXXX months, I have yet to receive a response, and this is greatly hurting my credit score. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i : this section describes the procedure for disputing inaccurate information. It requires credit reporting agencies to investigate disputes and correct or delete inaccurate information within a certain time frame. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
On XX/XX/year>, I discovered that I had multiple inaccuracies reported on my credit report by XXXX XXXX XXXX XXXX. This information is incorrect because the date of last payment, past due amount, payment amount, date opened, and high balance were incongruently reported on my credit reports. 

On XX/XX/year>, I sent formal dispute letters to Experian, XXXX, and XXXX, including reasons to support my claim. The credit reporting agencies have yet to correct the information, which continues to negatively impact my credit score. 

I have also sent formal dispute letters on XX/XX/year>, XX/XX/year>, and XX/XX/year> to investigate and correct these inaccuracies. Over the course of XXXX months, I have yet to receive a response, and this is greatly hurting my credit score. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i : this section describes the procedure for disputing inaccurate information. It requires credit reporting agencies to investigate disputes and correct or delete inaccurate information within a certain time frame. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I am writing to express my deep frustration and serious concerns regarding the accuracy of my personal information on file with your institution. Upon reviewing my credit report, I was dismayed to find discrepancies that raise serious doubts about the completeness and accuracy of my records. Specifically, there are inconsistencies in my identification, Social Security number, and proof of address, which I have enclosed with this letter for your thorough examination. I respectfully urge you to investigate this issue thoroughly and promptly correct any inaccuracies to update my personal information accurately.

Your agency is in violation of the law! According to 15 U.S.C. 1681 Section 602 ( a ), I have the right to privacy. Additionally, 15 U.S.C. 1681 Section 604 ( a ) ( 2 ) states that a consumer reporting agency can not furnish an account without my written consent. Furthermore, 15 U.S.C. 1681c ( a ) ( 5 ) specifies that no consumer reporting agency may include any adverse information in a consumer report, other than records of convictions of crimes, that is older than seven years.

Under 15 U.S.C. 1681s-2 ( a ) ( 1 ), it is stated that a person shall not furnish any information related to a consumer to a consumer reporting agency if they know or have reasonable cause to believe that the information is inaccurate. 

Delete this information immediately!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I am writing to express my deep frustration and serious concerns regarding the accuracy of my personal information on file with your institution. Upon reviewing my credit report, I was dismayed to find discrepancies that raise serious doubts about the completeness and accuracy of my records. Specifically, there are inconsistencies in my identification, Social Security number, and proof of address, which I have enclosed with this letter for your thorough examination. I respectfully urge you to investigate this issue thoroughly and promptly correct any inaccuracies to update my personal information accurately. 

Your agency is in violation of the law! According to 15 U.S.C. 1681 Section 602 ( a ), I have the right to privacy. Additionally, 15 U.S.C. 1681 Section 604 ( a ) ( 2 ) states that a consumer reporting agency can not furnish an account without my written consent. Furthermore, 15 U.S.C. 1681c ( a ) ( 5 ) specifies that no consumer reporting agency may include any adverse information in a consumer report, other than records of convictions of crimes, that is older than seven years.

Under 15 U.S.C. 1681s-2 ( a ) ( 1 ), it is stated that a person shall not furnish any information related to a consumer to a consumer reporting agency if they know or have reasonable cause to believe that the information is inaccurate. 

Delete this information immediately!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
Transunion XXXX XXXX, XXXX XXXX XXXX  has VIOLATED my right to privacy again by sending mail that explicitly advertised that the communication is for debt collection which caused me embarrassment and XXXX. Pursuant to 15 usc 1681f ( 8 ) which states : A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 8 ) Using any language or symbol, other than the debt collectors address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. 

This a direct violation of the federal law. The envelope clearly states XXXX XXXX XXXX XXXX which has caused extreme embarrassment! Please see attached evidence and please remove account immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
Hi, I have a credit card with capital one. I booked a hotel room for one night at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX using capital one points. Due to the riots XXXX alerted all travel be rescheduled and friends in XXXX warned about safety in XXXX. So I emailed the hotel directly and requested cancellation. They honored the request but mentioned refund can only be done by the booking agent. In my case its capital one. I called capital one travel ( ( XXXX ) XXXX ) to help me with cancellation on XX/XX/XXXX. Every time they will give some reason to not provide me refund of points. I even provided them the cancellation approval from hotel on XX/XX/XXXX and XXXX the customer representative said I will get a decision within 72 hrs after talking to vendor who arranges the booking. When I called on XX/XX/XXXX, ( ie after 72 hrs ) they said 24 hrs more. So I called XX/XX/XXXX. Now the resolution wait time became 14 days as they didnt get any response from their vendor. So I requested a temporary credit of my points as the delay they are having is not due to my fault. My concerns : 1. They never gave a proper XXXX XXXX. Its more than 10 days after I submitted documentation and still no resolution for my dispute. 
3. They are not allowing me to directly talk to booking.com ( capital ones vendor partner for this reservation ) as I need booking.com reservation and PIN to reach out to booking.com directly. 
4.. If they had given me cancellation within 7 days I had an international insurance through which I could have requested refund. 
5. Earlier I requested capital one to help multiple things and never got any help in spite they say they offer those features like a. activate XXXX wallet - I still can activate XXXX wallet as their team said they couldnt validate my phone. I have other visa and Amex cards added to XXXX wallet. b. Update name on a hotel reservation. After 1 week of unsuccessful waiting, I finally directly fixed it by calling the hotel in 10 minutes. 

So I feel they are stalling the process and would never resolve it. 

Please you could help expedite the process and have the points refunded as the hotel, XXXXXXXX XXXX readily approved my cancellation without any penalty. 

Attached approval from hotel and proof of capital one receiving the approval document. Please let me know if you need any more documentation. 

Thank you. 

XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
XXXX is sending INCORRECT information to FICO-Equifax, stating that my account is closed, included in bankruptcy and there was a late payment XX/XX/XXXX. NONE OF THIS IS CORRECT. 

Only the FICO Credit Report is showing the wrong information. I requested/reviewed all 3 of my credit reports on the 3 credit bureau 's pages ( they are correct ). 

XXXX is being predatory and criminal because when I did a balance transfer to another account in XX/XX/XXXX, they took away {$11000.00} of established credit limit from my account ... in retaliation of my balance transfer. They went further to retaliate against me by reporting false information to FICO-Equifax Report starting in XX/XX/XXXX. But the supposed late fee they claim was in XX/XX/XXXX. I also reviewed the CC statements and verified with their credit department, that everything was in good standing. SO WHY ARE THEY REPORTED FALSE INFORMATION TO FICO-EQUIFAX? 

AGAINXXXX XXXX XXXX XXXX HAS BEEN RETALITORY. THEY COMMITTED A FEDERAL CRIME, AND ARE SUBJECT TO LAWSUIT.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
" The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence, which is essential to the continued functioning of the banking system.

So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft.

This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for each account listed without my expressed written consent.

I looked at my consumer reports and noticed accounts I never gave anyone permission to report. Consumer reporting agencies have assumed a vital role and have a responsibility to report consumer information to the best of their ability with maximum possible accuracy like the Fair Credit Reporting Act clearly states. I did not provide written consent to report them "

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: CA

Complaint narrative:
XX/XX/XXXX XXXX XXXX 3 transactions were made in the amount of {$67.00}. 1 of them was blocked by cash app because the repeat transaction showed evidence of an u authorized transaction. Upon recieving the notification, I contacted customer support at which they responded at XXXX. XXXX told me that I have to wait for the transactions to be completed when I asked him to block the transactions as they were unauthorized. After waiting I contacted them again and contested the transactions. After a week I was given my money back. After two more weeks my money was reversed and given back to cash app and they claimed that the transactions were actually authorized by someone I know or my self. They said if I wanted to request the documents used in this descion. I requested them. Upon review of the documents I noticed two things. One is the merchants website they used to say were said transactions were made. When I attempted to communicate with this merchant. I typed the website in my search browser to be met with a warning from my firewall that this website is a malicious website and may attempt to steal my information.i was confused as to why cash app would even put this hazardous website on there and let alone claim I purchased from it. The website was clearly fake. I messaged cash app and explained how there specialist listed a false website as a merchant and to why he was allowed to do so. I was met with a repetition of an automated email stating that everything in the documents is true and that they are sorry this is not the outcome I wanted. I dont understand why they didnt actually investigate and look up these things they sent me. They put me in the same danger that I was just trying to fix. When I reviewed the IP address on the documents. It shows a address with a different city instead of my own. This concern cause me to show cash app these details which will prove I did not make the transactions. Instead they just send me the same automated reply that they are sorry this is not the resolution I desired

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
" The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence, which is essential to the continued functioning of the banking system.

So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft.

This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for each account listed without my expressed written consent. 

I looked at my consumer reports and noticed accounts I never gave anyone permission to report. Consumer reporting agencies have assumed a vital role and have a responsibility to report consumer information to the best of their ability with maximum possible accuracy like the Fair Credit Reporting Act clearly states. I did not provide written consent to report them "

Company response to consumer: Closed with non-monetary relief