Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
on XX/XX/XXXX, i submitted a dispute to fifth third bank due to being scammed out of {$2500.00} from my debit card at a baseball game in XXXX. i canceled my card and requested a new one. and i spoke to a representative who opened the claim ( claim # XXXX ). i submitted all documentation requested, police report, and proof of transaction. He advised that the there will be a determination on the claim within 90 days, but there will be a temporary credit issued within 10 business days. I called back on the XXXX business day ( XX/XX/XXXX ) on XX/XX/XXXX, i spoke with a representative who advised the the claim was submitted incorrectly. he then proceeded to open a new ( claim # XXXX ) claim and asked that I resubmit all documents and proof. He also advised me that the temporary credit will be available to me within 2-3 business days. after hanging up the phone, i submitted all information i had available. i submitted a police report, proof of transaction, and by this time, i also had email chains with the baseball team, and the company that was used to process the transaction. i submitted all that information same day, XX/XX/XXXX. the temporary credit was issued back to me on XX/XX/XXXX. over the next XXXX weeks i continued to check in on the status of the claim, but representatives over the phone and online chat kept saying that its still pending. 

on XX/XX/XXXX i logged into my fifth third account to realize that the {$2500.00} credit was reversed. it brought my account negative. I called the dispute dept and they told me that my claim was denied due to lack of information provided. i reopened the claim and submitted all information once again. The representative told me that they will have a determination within 30 days, but that no temporary credit will be given. i then went into the fifth third branch in XXXX XXXXXXXX XXXX to speak with a manager for help. i was told no manager was available. the teller then called the dispute department herself and spoke with a rep and a supervisor. the supervisor on the phone told the teller what i needed to submit. as she was telling me what was needed, i would send it from my phone at that very moment. everything the supervisor requested was all the same information i had already sent in XXXX different times. i asked that the claim be escalated since this is the XXXX time we're doing this. or atleast reissue another {$2500.00} temporary credit. i was told that niether could be done. at this point my account is- {$2500.00}. my direct deposit is set up to that account. even if i change it, it wouldn't take into effect for XXXX weeks. and it would take me XXXX weeks pay to get it back to positive. as a soul provider for a family of XXXX, i can not go XXXX weeks with no income. today is XX/XX/XXXX, and i called the dispute department to request escalation again. i spoke with a rep, and then a supervisor, and lastly i was transfered again to the disputes service manager who wasn't available. i had to leave a voicemail. I still have not received a resolution to this matter that happened XXXX months ago.

Company response to consumer: Closed with explanation