Consumer complaint received 2025-07-26 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Was not notified of investigation status or results
Company: Park Hill Holdings
State: TX

Complaint narrative:
On XX/XX/year>, I was denied a rental home with XXXX XXXX for myself and my children using a housing voucher. The denial was based solely on a SafeRent tenant screening report. The report contained inaccurate and incomplete information, and XXXX XXXX relied on it without ever contacting me to verify or correct the data. I requested all call logs from XXXX XXXX to show my attempts to resolve this ; they refused to provide them. SafeRent later sent me one call, but I know there were more that have not been disclosed. 

Around the same time, I also applied with XXXX XXXX XXXX, who used the same SafeRent tenant scoring system, and I was denied there as well. SafeRents algorithm created a systemic barrier to housing for my family despite meeting all qualifications. This denial disproportionately impacted me as a housing voucher holder and my children as XXXXXXXX XXXX both of which are protected classes under the Fair Housing Act. 

The consequences have been devastating. I was forced into an emergency move and had to borrow {$2000.00} from my aunt to secure the home we are in now, plus {$350.00} for the XXXX XXXX deposit ( later refunded but adding to the immediate burden ). My annual income dropped from approximately {$32000.00} to {$12000.00} due to the housing instability, emotional stress, and time lost fighting this issue. I am still in debt from that move, and my family is living with the lasting financial and emotional effects of SafeRents report and XXXX XXXX actions. 

The emotional toll on my children has been profound. My son told me he worried every day that we would lose our home after hearing the stress in my voice when talking about bills. My daughter used to love schoolshe was thriving academically and socially, and she even won first place in her schools track and field day for running. Since being forced to move to a different school zone after the denial, she has lost her excitement for learning and no longer has the same passion for sports. My children are XXXX XXXXXXXX, and this move placed them in a school where they are surrounded almost entirely by XXXX XXXX with little XXXX  representation or support. It has affected their sense of identity and belonging, compounding the emotional damage. 

On XX/XX/year>, I filed a HUD complaint specifically stating that SafeRents algorithm was biased and created a disparate impact on voucher holders and minorities. My HUD complaint was eventually closed without action, and no one took my case seriously. I spoke with a lawyer at XXXX XXXX XXXX XXXX XXXX but I am still unable to find anyone to represent me. It has now been over two years since this incident, and I am very close to losing my ability to file a lawsuit against SafeRent, XXXX XXXX XXXX XXXX XXXX XXXX. The only reason I still have any time is because the period while HUD was investigating does not count against the statute of limitations, but my situation is extremely urgent. 

I am requesting that the Consumer Financial Protection Bureau investigate SafeRent Solutions, their tenant screening algorithm, and the handling of my applications by XXXX XXXX XXXX XXXX XXXX XXXX This flawed and XXXX XXXX caused financial harm, XXXXXXXX XXXX XXXX XXXX and significant emotional trauma for my family. It also raises serious concerns about systemic discrimination against both housing voucher holders and XXXX families

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation