Consumer complaint received 2025-05-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
I am requesting the Consumer Financial Protection Bureau ( CFPB ) to immediately take enforcement action against Equifax, Experian, and TransUnion for multiple and repeated violations of federal law. I submitted written disputes, identity theft documentation, and supporting materials over 30 days ago ( date of the letter ), and they failed to comply with statutory duties under the Fair Credit Reporting Act ( FCRA ) and related federal laws. This delay constitutes additional violations. 

Violations Committed : 15 U.S.C. 1681, FCRA 607 ( b ) : Failure to ensure maximum possible accuracy FCRA 611 ( a ) ( 1 ) ( A ) : Failure to investigate disputes within 30 days FCRA 611 ( a ) ( 6 ) : Failure to reinvestigate and issue findings 15 U.S.C. 1692g : Failure to notify consumer of alleged debts Gramm-Leach-Bliley Act ( 15 U.S.C. 68016809 ) : Failure to safeguard consumer information 18 U.S.C. 1028 : Identity theft and misuse of personal data 15 U.S.C. 1681g ( e ) : Failure to provide victim assistance ( fraud alerts, recovery tools ) Metro2 / CDIA Violations : Noncompliance with industry reporting standards Massachusetts Laws : Violations of M.G.L. c. 93H 2 and M.G.L. c. 93A 2 concerning identity theft protection and consumer fraud Fraudulent and Inaccurate Accounts to Be Removed : XXXX XXXX Account Number : XXXX  XXXX XXXX XXXX XXXX Laws Violated : FCRA 15 U.S.C. 1681 FCRA 607 ( b ), 611 ( a ) ( 1 ) ( A ), 611 ( a ) ( 6 ) Gramm-Leach-Bliley Act, 15 U.S.C. 68016809 Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028 FTC Identity Theft Support, 15 U.S.C. 1681g ( e ) Massachusetts Law : M.G.L. c. 93H 2, M.G.L. c. 93A 2 Metro 2 & XXXX  Standards Request : Immediate removal and permanent blocking of this account. 


COLLECTION ( ORIGINAL CREDITOR : COLLECTION ) Account Number : XXXX XXXX XXXX XXXX XXXX  Laws Violated : FCRA 15 U.S.C. 1681 FCRA 607 ( b ), 611 ( a ) ( 1 ) ( A ), 611 ( a ) ( 6 ) Gramm-Leach-Bliley Act, 15 U.S.C. 68016809 Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028 FTC Identity Theft Support, 15 U.S.C. 1681g ( e ) Massachusetts Law : M.G.L. c. 93H 2, M.G.L. c. 93A 2 Metro 2 & XXXX  Standards Request : Immediate removal and permanent blocking of this account. 


XXXX Account Number : XXXXXXXX XXXX XXXX XXXX XXXX Laws Violated : FCRA 15 U.S.C. 1681 FCRA 607 ( b ), 611 ( a ) ( 1 ) ( A ), 611 ( a ) ( 6 ) Gramm-Leach-Bliley Act, 15 U.S.C. 68016809 Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028 FTC Identity Theft Support, 15 U.S.C. 1681g ( e ) Massachusetts Law : M.G.L. c. 93H 2, M.G.L. c. 93A 2 Metro 2 & XXXX  Standards Request : Immediate removal and permanent blocking of this account. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Accounts with Disputed Late Payments XXXX XXXX XXXX XXXX XXXX  XXXX - late reported : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX - late reported : XX/XX/XXXX Requested Relief from the CFPB : Enforce immediate removal and blocking of all fraudulent accounts listed above. 
Compel deletion of all unauthorized hard inquiries. Mandate removal of inaccurate personal information, including addresses and employers. Require written confirmation from all three credit bureaus, including updated credit reports. Ensure that identity theft protections ( e.g., fraud alerts ) are implemented as required by law. Initiate i nvestigation and sanctions for failure to comply with FCRA deadlines. Fine or discipline bureaus for their willful neglect of legal obligations. Supporting Documentation Previously Submitted to Bureaus : Government-issued photo ID Social Security card Police report documenting identity theft Proof of current add
ress Original dispute letters dated XX/XX/XXXX Declaration : I affirm under penalty of perjury that the statements made in this complaint are accurate and true to the best of my knowledge. I respectfully request urgent enforcement by the CFPB to protect my rights and remove damaging, false, and fraudulent information from my credit reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation