Consumer complaint received 2025-02-16 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: JPMORGAN CHASE & CO.
State: NC

Complaint narrative:
Back in XX/XX/year>, I helped someone who was in a dire situation in XXXX, when I was on vacation there, catch a flight after he had his own money and phone taken away by being a victim of crime. I loaned him some money so he could catch a flight, as he needed to get back to his home in XXXX XXXX later that night. He promised me that he would pay me back, as he even showed me a picture he had of him one time borrowing money from someone and paying back. In the last 8 months, he has not yet been able to pay me back anything, and I have temporarily lost a lot more money to his bank for verification payments, which I am supposed to get back, but haven't yet. I have done over {$150000.00} in verifications, which is far, far more than I had loaned him that day in XXXX, where I met him. 

His bank, Chase Bank, is extremely secure with him, as well as otheXXXX XXXX XXXX students like him at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Because that person I helped is a XXXX XXXX XXXX  at XXXX, Chase Bank is extremely secure and required me over so many months to verify money to specific managers in order for that person to be able to pay me what he owes me. After 2 months, I felt like I would not want to continue with that process, but he put me on the phone with his bank managers who were helping him with paying me what he owes me, and they told me I had to do that since he is a XXXX XXXX XXXX  at XXXX and had over {$300000.00} in his own bank account. Most of that money he got from lawsuits he filed against the XXXX police for being a victim of crime. But even after it seemed like I was done with verifications, the process did not end and I ended up having to keep doing more and more verifications, until I did over {$150000.00}, which is far more than I could afford. The main reason for those large verifications for me is due to the fact that that person I helped had over {$300000.00} in his own bank account. I always had to do verifications in thousands of dollars at a time, which is way out of my budget. Chase Bank managers always tried to make compromises for me, but they could not do much, and the process always took longer and longer. 

One specific Chase Bank manager has tried to help me by directly sending me {$150000.00} from that person 's account, the person whom I helped in XXXX. In order to initiate that transaction, I had to do over {$3000.00} in verification, which is much more than I expected to have to do after I was told by that manager that I did not have to do much in verification to initiate that wire transfer. She initiated a wire transfer of {$150000.00} on Friday, XX/XX/XXXX. But it is delayed for reasons unknown to her, not sure if Chase Bank is again blocking a transfer of money given that person is a XXXX XXXX XXXX  at XXXX. But for the most part, I can not afford anymore verifications of such large amounts and I need my money back as soon as possible, since it really drained my finances. I never expected this process to take so long, that too 8 months, I always tried to get done with it in 4 months, but the Chase Bank managers who helped that person couldn't expedite the process due to how the banking system of Chase Bank functioned for XXXX XXXX XXXX  at XXXX in XXXX XXXX, CA. 

For the most part, Chase Bank would not easily let that XXXX XXXX XXXX pay me what he owed me since he had gotten so much money deposited in his bank account from lawsuits he filed for the crime he dealt with in XXXX, and I kept having to do refundable verifications in order for him to pay me which I never got back, and as the total amount of money got so much from all the verificatons, which I was supposed to get, the process only got further delayed since he is a XXXX XXXX XXXX  at XXXX sending me quite some money. I am writing this complaint to really express how Chase Bank has handled this situation and delayed the process like crazy. For one thing, I am not as financially stable and managers were unable to compromise for me.

Company response to consumer: Closed with explanation