Consumer complaint received 2024-04-15 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Figure Technologies, Inc
State: GA

Complaint narrative:
As Per the Federal Credit Reporting Act as a federally protected consumer, in accordance with 15 USC 6802. I am now OPTING OUT of ANY AND ALL Authorization I, the consumer may have given to Figure Technologies INC. written, unwritten, verbal or non verbal to report my nonpublic personal information. Figure Technologies INC is in violation of the Privacy Act of 1974 as well as 12 CFR 1022.24 Reasonable opportunity to opt out because I was never notified by Figure Technologies INC that my nonpublic personal information was going to be shared to non affiliated third parties such as XXXX, XXXX AND XXXX and I was NEVER GIVEN THE CHANCE TO OPT OUT. Also, 15 USC 6508 states that I have the option to opt out of any account reported to my credit report and I am supposed to receive an opt out notice every thirty ( 30 ) days which Figure Technologies INC never sent to me. I am hereby exercising my rights under 16 CFR 313.7 Form of opt out notice to consumers. Also, Figure Technologies INC violated the terms and conditions within their own Privacy agreement, because Figure Technologies INC states that they do not provide consumer information to nonaffiliates which they violated by reporting my nonpublic personal information to the credit reporting agencies listed above. According to 15 USC 6802 B ) I am supposed to receive THREE different disclosures before my nonpublic personal information is shared but I never received notice. I am hereby invoking all rights under to OPT OUT and to Privacy protected by 15 USC 6802 B, 12 CFR 1022.24, 15 USC 6508, 16 CFR 313.7, the Privacy Act of 1974 et al. Please see 15 USC 6802 B ) OPT OUT below. A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. To conclude, the above listed credit reporting agencies are in violation of 15 usc 1681 sec 604a section 2, because it states that a Consumer reporting agency can not furnish an account w/o my written instruction. I did NOT give consent nor written instruction to XXXX, XXXX and XXXX to report the Figure Technologies INC accounts and supporting nonpublic personal information such as the transaction history and balance. The credit reporting agencies are also in violation of 15 usc 1681 sec 604a section 2, because it states that a Consumer reporting agency can not furnish an account w/o my written instruction. I did NOT give consent nor written instruction to XXXX, XXXX and XXXX to report my nonpublic personal information. I will also attach the Figures privacy policy which says they do not share my personal information to nonaffiliates and last time that I checked the Credit bureaus are nonaffiliates.

Company response to consumer: Closed with explanation