Consumer complaint received 2025-09-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Pawn loan
Issue: Charged fees or interest you didn't expect — 
Company: CCF Intermediate Holdings LLC
State: GA

Complaint narrative:
The payoff amount is more than i borrowed. I've contacted the XXXX XXXX XXXX and other agencies to get help with this matter and as of now, I have no results. Their only reason is that i signed the contract and known about the 152 % APR. It was not disclosed to me How much i would have paid if having the loan 1 - 3 years from the date of the loan. Whoever is reading my complaint, please ask yourself is 153 % apr is predatory on a car loan? I am unable to view documents in my portal to upload for proof. The closest option chose was that i received a loan with fees that I didn't expect. I say that because I did not know exactly what XXXX APR meant. That was not fully broken down for me. I did not understand that I would only be paying interest for 2-3 plus years making Title Max earn 3-5 times more that what I originally borrowed. Title Max did not disclose to me how much profit they would make from me as a consumer. This transaction is not a sale it is a loan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX FORMAL COMPLAINT AGAINST TITLEMAX FOR PREDATORY LENDING PRACTICES Comes Now, the Above borrower XXXX XXXX XXXX, Formerly known as XXXX XXXX, who resides at XXXX XXXX XXXX, XXXX XXXX, GA XXXX, Hereby files a complaint against TITLEMAX FOR PREDATORY LENDING PRACTICES due to the following. 
STATEMENT OF FACTS Providing A Loan With Unaffordable Terms Title Max never disclosed to me specifically how much I will be paying if I have the loan for 1 year, 2 years, 3 years and so on. I am only paying the interest on the loan. Based on their APR, the loan will never be paid off. Title Max makes profit by setting their customers up for failure by targeting those who are unable to get approved for loans from most traditional lenders. 
I, the above borrower, submitted my title to TITLEMAX on XX/XX/XXXX, to borrow the amount of {$3300.00}. TITLEMAX has also charged me an additional amount of {$420.00} just to do the pawn transaction. Paying {$420.00} just to do the transaction could mean either I made a monthly payment up-front, or a proration has taken place. Either way that is extra money for them, not to mention their highly exponential late fees. 
I feel as though, TITLEMAX has PREYED upon my vulnerability by charging me excessive fees. My payoff amount is now {$3700.00} which is more than the borrowed amount. With a high APR of 152.08 % that means my monthly interest rate and payments averages around 12.67 % which is more than the 12.5 % allowed under Title 44 - PROPERTY ( XXXX XXXX XXXX ) Section XXXX. The original loan amount of {$3300.00} multiplied by 152.08 % equates to {$5100.00} per year. For example, {$5100.00} multiplied by the 2 years that I have been paying on the loan equates to {$10000.00} which is now 3 times more than what I borrowed, and their contract does not state that. TITLEMAXS contract does not state in a conspicuous manner that I will have paid {$5100.00} per year nor does their contract conspicuously state that I would have paid {$10000.00} if the loan is not paid off in 2 years. For the record, I have been paying on this contract for 2 years and in no time soon, will the pawn be paid off. 
In plain language, if the loan amount of {$3300.00} is not paid off within a year, that means the payoff amount will end up being more than the amount financed which is predatory even if the yearly interest rate is broken into 12 monthly terms of 12.67 percent. 12.67 percent times 12 months equals 152.08 % Annual Percentage Rate. If I had a car loan from a car dealer, the Annual Percentage Rate would not be as high as what TITLEMAX charges. As of XX/XX/XXXX, I have had this loan for two years now and the loan is nowhere near being paid off. I have never missed a monthly payment and the longest I have been late was only about 3-5 days. The average APR on a car loan is around XXXX to XXXX percent with good credit and can be as high as XXXX percent for XXXX  borrowers. Obtaining a title loan from TITLEMAX which is equivalent to a car loan since a car is being put up for collateral, their APR should not be XXXX percent. That APR is a clear example of a setup. 
I contacted Title Max to get a reduced rate and was declined. Title Max did not provide other ways for me to resolve the issue. No resources was provided. Everytime I call, I'm told i have a late fee and I can face repossession for non-payment

Company response to consumer: Closed with explanation