Consumer complaint received 2025-03-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Complaint Against XXXX XXXX XXXX for Inaccurate Late Payment Reporting on a Closed Account To Whom It May Concern, I am filing this formal complaint against Round Point Mortgage for inaccurately reporting a late payment for XX/XX/2020 on a closed mortgage account. This inaccurate reporting violates multiple provisions of the Fair Credit Reporting Act ( FCRA ) and the Real Estate Settlement Procedures Act ( RESPA ). Because the account was closed, XXXX XXXXXXXX XXXX had no legal basis to continue reporting new delinquency, and their reporting constitutes a clear error that must be corrected immediately. 
Legal Violations Supporting My Dispute 1. 15 U.S.C. 1681c Prohibition Against Reporting Obsolete Information Under 15 U.S.C. 1681c ( a ) ( 4 ), derogatory marks, such as late payments, can not be reported for more than seven years. XXXX XXXX XXXX XXXX re-aged the delinquency or is reporting inconsistent dates, this is a violation of federal law. 
XXXX. 15 U.S.C. 1681s-2 Furnisher Responsibility for Accurate Reporting 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) states that furnishers must not report information that they know or should know is inaccurate. 
Because my mortgage account was closed, XXXXXXXX XXXX should not have reported a new delinquency, as a late payment on a closed account should not exist. 
15 U.S.C. 1681s-2 ( a ) ( 2 ) requires XXXXXXXX XXXX to correct or delete any false information once a dispute is filedwhich I am demanding they do immediately. 
XXXX. 12 U.S.C. 2605 Real Estate Settlement Procedures Act ( RESPA ) Violation Under 12 U.S.C. 2605 ( e ) ( 3 ), when a mortgage loan is closed or transferred, the previous servicer is prohibited from furnishing inaccurate or incomplete information to credit reporting agencies. 
XXXXXXXX XXXX failure to properly update my account status upon closure and continued reporting of a late payment is a direct violation of RESPA. 
Mortgage servicers are required to accurately apply payments and report them correctly, which they failed to do in this case. 
4. 15 U.S.C. 1666b Timing of Payments & Creditor Negligence This law states that a creditor must credit payments on the date received unless there is a valid exception. 
My records indicate all payments were properly made before the account closure, and any claim of delinquency in XX/XX/2020 is incorrect. 
Additionally, if XXXX XXXXXXXX XXXX had an issue with any payment before closure, they were required to provide notice within XXXX dayswhich they failed to do. 
Requested Resolution XXXX. Immediate deletion of the XXXX XXXX  late payment from my credit report. 
XXXX. Correction of my account status to reflect " Closed Paid as Agreed. '' XXXX. Written confirmation that my credit file has been updated accordingly. 
Conclusion This inaccurate reporting by XXXX XXXXXXXX XXXX is a clear violation of federal law and has caused unjust harm to my credit profile. If this is not corrected promptly, I will escalate this matter, including complaints to the Federal Trade Commission ( FTC ), the Consumer Financial Protection Bureau ( CFPB ), and the U.S. Department of Housing and Urban Development ( HUD ). Additionally, I will consider legal action for non-compliance with FCRA, RESPA, and TILA.

I expect a written response confirming receipt and a resolution timeline.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief