Consumer complaint received 2024-04-30 00:00:00
Product: Student loan — Private student loan
Issue: Incorrect information on your report — Account status incorrect
Company: Nelnet, Inc.
State: GA

Complaint narrative:
To Whom It May Concern, I am writing to file a complaint against Sloan XXXX XXXX, a current servicer and account holder of one of my student loans. After 47 days, and counting, with no resolve, my family and I have almost been pushed to the point of homelessness due to the inconsistencies and unresolved credit report statuses that Sloan XXXX XXXX has reflected during ongoing dispute claims. These consumer disputes include proof of inaccurate credit report statuses that have drastically affected my credit scores and credit history. This has resulted in a delay in the home buying process for my family. 

I am the mother of a XXXX and a XXXX and I have been married for a little over a year. Over the past year, both my husband and I have worked hard to prepare in achieving the goal of providing a home of our own for our family. This achievement of receiving a home approval letter was halted after receiving the notification that Sloan Nel Net was inconsistently reporting inaccurate information to the XXXX, XXXX, and XXXX credit bureaus. Prior to this 47 day span of no resolution concerning my dispute with Sloan NelNet, it was brought to my attention that this particular student loan was not consolidated with the rest of my student loans. I called and spoke with a representative to resolve this issue. I was provided a link by a representative and was advised that payments associated with my account would be placed on hold until the loan was consolidated over with my additional student loans. After the process was completed, I was informed that there was nothing else needed from me for the consolidation process. 


XX/XX/year>, I was contacted by my lender and notified that Sloan Nel Net was not only reporting inconsistently to XXXX, XXXX, and XXXX, they were also inaccurately reporting late payments that should not have been reflected on my account. I was also advised that this loan was still not consolidated with my other student loans. I was advised to call Sloan NelNet to resolve the issue. Since XX/XX/XXXX, I have called Sloan NelNet over 30 times. Each time I called I spoke with a different representative who gave different information, no help, and no resolve. Below are just a few of the issues I encountered when calling Sloan NelNet receiving no resolve : -I have been given various phone numbers to different departments and companies to contact because I was advised by Sloan Nel Net that they could not assist in what I was needing resolved. 

-I have been advised that each time a different department within Sloan NelNet had my information, after a dispute was submitted, it would take 3-5 business days for a resolution. This process has taken almost two months with no resolve. 

-I was advised that a letter would be provided to me via email stating what Sloan NelNet was reporting to the credit bureaus, but it would take 3-5 business days for me to receive the letter via email. I called on the 5th day to check on the status of the letter and was then told that I could not receive the letter because it could only be provided to my lender or a credit bureau. I then called, with my lender on the phone, the same day, so that the letter could be sent to their group. My lender group was notified that there was no letter to send their group because they were reporting accurately to each credit bureau ( this was inaccurate ). 

-I was advised to wait until the next day for a status explanation because the previous representative had put a hold on my account. The current representative I was speaking with did not know why the hold was placed on my account and could not give the status at the time of my ongoing dispute. 

-After speaking with a supervisor, I was advised that they indeed were not reporting inaccurately to each credit bureau . She also advised that since my dispute claim was made that all changes were corrected, and my account was back at a current status ( this is still inaccurate as I have access to and check my credit reports daily and these changes have not been made ). 



Since these disputes have been made, I have also contacted each credit bureau concerning the reporting status of Sloan NelNet. Each credit bureau stated a different status from the other and each listed something different each time I check my credit report. 



At this point, I am demanding that this account is removed from my credit history since there have been several inaccuracies reported to each credit bureau. I have provided Sloan NelNet documentation of the inaccuracies, patiently waited for the changes to be made, and 47 days later, I still see no resolve in this issue. I am demanding the removal of this account and confirmation of the removal within 10 days of receipt of this letter. Sloan NelNet has violated the Fair Credit Reporting Act various times by reporting inaccurate and unverifiable information. According to the Fair Credit Reporting Act, inaccurate, incomplete, or unverifiable information must be removed within 30 days. Sloan Nel Net has failed to provide evidence that the negative information being reported to the credit bureaus is verifiable nor have they reported accurately. If this information is not removed within 10 days, I will be seeking legal counsel and assistance to handle this matter promptly.

Company response to consumer: Closed with explanation