Consumer complaint received 2025-09-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
These are the lies that Wells Fargo just tried to spew. 

" In an email to the customer, I advised we received their complaint from the Consumer Financial Protection Bureau. Our records confirm your Wells Fargo XXXX Checking account ending in XXXX was closed on XX/XX/XXXX, with a XXXX balance. We have attached your closing account statement for your review. Further review confirms, we were unable to locate any calls to Wells Fargo during the time frame mention in your complaint. Identity theft occurs when someone uses your personal information, such as Social Security number, name, and address, without your knowledge or consent. Some examples of identity theft are attempting to open accounts, withdraw or transfer money, or when someone assumes control of your account by changing the address, phone number, or online access. We recommend contacting the consumer reporting agencies for assistance with determining if there is any suspicious activity on your consumer report and if necessary, request a fraud dispute on your consumer report : XXXX  XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX innovis.com '' The Wells Fargo account XXXX active. Wells Fargo reps or whoever is diverting my calls from my cellular device illegally are aiding and abetting in identity theft of someone named " XXXX '' who is not affiliated with me in any way shape or form, they are not related to me and I do not know them. I am calling from a device with the phone number XXXX and active calls from XXXX voice number XXXX. 

I just need a password reset for this Wells Fargo account and the alleged Wells Fargo phone reps have put a hold so that I can not use the automat service to reset the password on my own. Just to get as many minutes as possible on the phone for work. This is insane and I need to access the Wells Fargo account and the financial resources in my care. I would never sign up for a Wells Fargo XXXX XXXX. I am within XXXX miles of the XXXX XXXX border, to verify my identity would be so quick and easy and yet not my car has been taken from me and I need to access my financial funds to leave to XXXX as soon as possible. None of what I am sharing is to be referenced or utilized for monetization or intimidation purposes. I am pressing criminal charges against every call center I am diverted to that prevents me from simply accessing my financial information, personal identification information, and Bank account access. I will call Wells Fargo again today at XXXX PM EST, the phone number XXXX. Here is a screenshot link to what I am seeing when I try to do a simple password reset on the Wells Fargo app and the upload of said image. XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX I am in XXXX XXXX, Maine, at XXXX XXXX trying to get a XXXX XXXX through XXXX XXXX  Roadside assistance XXXX bring me my XXXX XXXX and I XXXX XXXX XXXX to reach the XXXX  consulate of XXXX for emergency assistance as a XXXX XXXX of a XXXX  XXXX  XXXX experiencing/experienced harassment on the XXXX XXXX. XXXX ID XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation