Consumer complaint received 2025-09-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I filed a complaint caseXX/XX/XXXXXXXX regarding a Chase balance transfer. The issue is still unresolved, and I have new information to provide : the Executive Office has not provided a resolution, and Ive accrued additional interest charges XXXX XXXX and XXXX XXXX totaling XXXX Id like this new information added to my existing case. They can not provide me a timeline and my most recent call XX/XX/XXXX to the executive office talking to XXXX seems that she can give me no updates other than to wait. 

XX/XX/XXXX I sent an email to the Executive office..... 

Dear Executive Office, I am writing regarding my ongoing issue with a balance transfer initiated on my Chase Freedom account ( last four digits : XXXX ). 

As you know, the transfer check was sent to the wrong bank and cashed. Despite repeated escalations over more than three months, the funds have not been properly applied. I have received conflicting communications : A letter from Chase dated XX/XX/XXXX stating the transaction was completed and sent to the correct payee, and instructing me to contact the payee directly. 

A communication from your Executive Office acknowledging that the funds are still being recalled and that there is no estimated resolution timeline. Called XXXX XX/XX/XXXX XXXX, extension XXXX Reference Number : XXXX This contradictory information is concerning. More importantly, due to Chases failure to properly execute the transfer, I have already incurred {$140.00} in interest charges on the account that should have been paid by this transfer. These charges are a direct result of Chases error.

Accordingly, I am requesting the following : Immediate resolution of the misdirected balance transfer, or a full credit of the transfer amount to my account within 14 calendar days. 

Reimbursement of the {$140.00} in interest charges I have already incurred. 

XXXX that any additional interest charges I am forced to pay until this issue is fully resolved will also be reimbursed. 

I contracted with Chase for a balance transfer. It is Chases responsibilitynot mineto ensure the funds are delivered to the correct payee and to resolve any errors. I have also filed a complaint with the CFPB and will update my complaint with these new developments. 

Please confirm receipt of this request and provide me with a written plan of resolution.Attached are the resolution letter and screenshot of interest charges. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- After calling XXXX acknowledged that the letter was attached to the case but she did not read it. The only thing she could tell me is that they were working on it. After asking about the accrued interest she could not guarantee reimbursement but said that in a case where it was not my fault that it would be the right thing to do to reimburse me. Chase has not met their terms of providing a balance transfer for 0 % interest and I am still accruing interest on the account they were contracted to pay off.

Company response to consumer: Closed with non-monetary relief