Consumer complaint received 2024-12-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
On XX/XX/year>, I deposited a check in the amount of {$540.00} via Bank Of America Mobile Deposit. Prior to depositing I made sure to look up the laws and regulations INCLUDING B.O.A. Mobile Deposit rules and regulations and timelines. I deposited the Check via mobile deposit at approximately XXXX XX/XX/year>. 

Per B.O.A. Website it states that Checks will be available the next business day after processing, and a possibility of holding of PARTIAL check may be warranted leaving {$220.00} available immediately if that was the case. On XX/XX/year> I logged into my BOA mobile banking app to see that my funds had not yet been released. I followed up by calling in at the XXXX ( Customer Service Line to inquire about my deposit. I was connected to a customer service representative based out of NY by the name of " XXXX '' with the ID # XXXX whom I initially talked to in regard to this matter. I was told by XXXX that My check funds would not be available until Thursday the XXXX, due to the XXXX and the deposit being made after XXXX XXXXXXXX XXXX. I was irritated due to the extreme nature of my livelihood and me having to pay rent in order for me to not get evicted. XXXX seemed to not care and was short patience. In my desperation I simply asked XXXX if there were other options I could take because I needed access to my funds for my livelihood. I WAS TOLD BY THE REPRESENTATIVE THAT " I could try going to a branch or a check cashing place to cash the check outright, however that would notify the issuer of the check that the check has tried to be cashed twice. '' Please be aware that I was told by multiple representatives that ALL CALLS ARE RECORDED AND MONITORED ( And I am hereby requesting copies of all calls or transcripts to be pulled and sent to me ). After XXXX Stated those were other options, I told her that I could reach out to the issuer and let them know. However, I then asked if it was a guarantee and XXXX stated " No, they usually don't cash checks with the " Only at BOA Mobile deposit endorsed on the back ''. So I then replied " Well then that's pointless. ". After becoming extremely frustrated I asked XXXX to transfer me to a Specialist Supervisor in which she seemed to have become very bothered and agitated that I requested someone else in this matter. 

She transferred me to a Specialist Supervisor by the name of XXXX XXXX XXXX XXXX. Once XXXX received the transfer she took a look at my account and informed me that " being I deposited the check late the processing would still take place even on the XXXX ( XXXX ) because processing was still taking place '' and that " my funds would actually be available on XX/XX/year> due to processing still taking place. I was told by XXXX that " the funds would show in my account by XXXX XXXX XXXX time on the XXXX ''. This gave me great relief because My landlord gave me a gracious day extension. It was made very clear to me by XXXX that my funds from the deposit were NOT on hold and simply processing. After hearing the information provided I thanked XXXX and we ended the call. 

AN HOUR LATER, Ironically, I received an email stating " We placed a Hold on your recent Deposit ''. the email stated " We've placed a hold on your deposit because we have information indicating the check ( s ) may be returned ''. Meaning XXXXXXXX XXXX XXXX XXXX  had flagged my deposit due to me asking other options and her having an issue with me requesting further assistance, which is blatant retaliation and unfair business practice as well, In which I will be looking into escalating this issue via attorney general, arbitration and lawsuit for punitive damages and treble damages as well for egregious behavior. I was told by a representative named XXXX that They were not able to flag, however that is a lie being that they can, in which I have proof. Due to misconduct I have now been filed against for eviction from my landlord. NOT ONLY that but I have been told 4 different dates as to which the funds will be released. the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

PLEASE NOTE the Check I deposited is a Cashiers Check from the issuer which means that the funds are PRE-PAID by the issuer showing that the funds are immediately available. NOT ONLY are the funds from a Cashiers Check immediately available, but under FEDERAL REGULATION, Cashiers check are SUPPOSED TO BE MADE AVIALABLE IMMEDIATELY NO MORE THAN! BUSINESS DAY AFTER DESPOSIT. Also note that BOA needs to have a REASONABLE CAUSE as to why they are holding the check OVER THE ALLOCATED AMOUNT OF TIME OF 1-7 BUSINESS DAYS, In which I have requested multiple times to have sent to me in writing via email with the latest request being today with Representative XXXX XXXX XXXX XXXX In which I still have yet to Receive. 

I have n doubt that XXXX Flagged my deposit and that BOA is backing unlawful and Unfair Business practice and trade willingly and openly resulting in my livelihood being dismantled and crushed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief