Consumer complaint received 2025-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase Bank has been holding {$51000.00} from my personal checking & savings accounts since XX/XX/year>, despite me fully complying with all of their requests, including a costly international trip and in-person document submission. It has now been over XXXX  months, and I still do not have access to my funds. Chase is withholding my money without a clear explanation, timeline, or accountability. 

Timeline of Events - XX/XX/year> : Chase notified me via email that my checking account ending in XXXX would be closed. 

- XX/XX/year> : I called Chase ( XXXX, Option XXXX ) to request that the remaining funds be mailed to my new address : XXXX XXXX XXXX XXXX, XXXX, XXXX. 

- XX/XX/year> : I called again and updated my mailing address to XXXX XXXX XXXX XXXX XXXX XXXX. I explained that due to a family medical emergency in XXXX, I was unable to visit a XXXX branch in person. I was told that in-person verification was mandatory. 

- XX/XX/year> : I called again and was told to bring XXXX valid IDs and proof of address ( utility bill, lease ) to a branch for verification. Again, I expressed that I was abroad and asked for alternatives. Chase refused. 

- XXXX XXXX XXXX XXXX  I received a CFPB response from Chase, restating that address verification must be done in person. 

- XX/XX/year> : I flew from XXXX to the XXXX at my own cost ( ~ {$2200.00} airfare ) and visited XXXX Chase branches ( XXXX XXXX and XXXX  XXXX in XXXX XXXX ) with XXXX XXXX XXXXXXXX government-issued IDs XXXX Utility bill XXXX  Lease agreement XXXX All other requested documents Both branches confirmed that the documents were submitted properly. Still, I was told that Chase could not release my funds and that the matter was still under review. No timeline. No reason. No escalation path. 

XXXX XXXX ( as of XX/XX/year> ) : I contacted Chase again. The only response I received was that my account is still under XXXX review. 
But if this were a real investigation, Chase would XXXX XXXX  Ask me to provide documents or proof of source of funds, - Assign a case XXXX, - Offer a clear path to resolution. 
Instead, Ive heard the exact same script for months : Its under review. Theres nothing we can do. 

They repeat this like a tape recorder, with no transparency, no escalation, and no accountability. This is not an investigation it is stonewalling. 

Coinbase Use is Lawful, Not Suspicious If this prolonged review and account closure are related to my use of Coinbase, I want to make this absolutely clear : Coinbase is a fully regulated XXXX exchange, registered with XXXX and operating under strict XXXX regulations XXXX It is publicly traded on XXXX ( XXXX ). 

The only activity that might have triggered XXXX action is that I sent funds from my Chase account to my own XXXX account for personal, lawful investment purposes. 

This is a perfectly legal use of a bank account. I did not send money to any XXXX  party, engage in anything criminal, or attempt to hide my activity. 

I am fully willing to provide bank statements, XXXX  transaction history, and source of funds documents but Chase has never asked for anything since freezing my funds in XXXX. 

There is nothing about this situation that warrants a XXXX month freeze with XXXX transparency and no opportunity to resolve the matter. If using XXXX for investment is cause for account closure, Chase should say so explicitly not hide behind vague XXXX language and deny me access to my own money.

Company response to consumer: Closed with explanation