Consumer complaint received 2025-07-17 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Deposits or withdrawals
Company: Chime Financial Inc
State: AL

Complaint narrative:
I use ( albeit NOT for much longer ) the Chime banking XXXX XXXX Chime XXXX I received a check from a client on Tuesday XX/XX/XXXX as a 50 % deposit on a job which I am contracted to have completed by end of day on Saturday XX/XX/XXXX. The check deposited was in the amount of {$1700.00} and was paid to me for the purposes of procuring the necessary materials to fulfill my obligations by the date stated in the contractual agreement. The deposit, which was made around XXXX XXXX will be fully processed with funds available in my account until Tuesday XX/XX/XXXX. This is an unreasonable and unnecessary hold period. 

Because of this, I am facing a 100 % bank induced breach of contract and concerned for the potential legal action, which very well may, result from the breach. The financial harm that I am likely to experience due to this negligent delay is cause for major concern. Loss of the remaining balance and the return of the deposit is not where the harm ends, although that's bad enough. I'll be losing a very good first-time client that told me he could keep me busy for the remainder of the year, as he had a ton of work in need of completion but was unable to find anyone reliable that could stick to the agreed upon schedule. He is a well-respected and extremely connected local businessman so I'm also losing any potential referrals I was hoping to earn using hard work, attention to detail, keeping my word and fulfilling my obligations in the agreed upon time frame. Why? Because of some policy. That check could be verified in a matter of minutes. Probably seconds if they wanted. I can accept a processing wait time, if it's reasonable. 

XXXX hours is ample time for processing a deposit. 7 days is unacceptable, unreasonable, unethical and I believe it, criminal. 

If a bank or financial institution is regularly imposing these wait times, they're obviously using the many millions of dollars that is " being processed by the system '' for the purposes of investment or market manipulation in order to earn themselves a quick profit using their preferred currency. Someone else 's. Meanwhile, those of us depending on that money for survival are just supposed to sit patiently and slowly lose everything because " they '' make the rules. People can only take so much for so long. People will only take so much for so long. The most dangerous individuals you are likely to encounter are the ones who feel they have nothing to lose. It's unwise and foolishly arrogant to believe anything to the contrary. But I digress. Apologies. This is extremely upsetting. 


Initially I attempted contact through the app. The virtual assistant put me on with a supposed person named " XXXX, XXXXXXXX XXXX '' but she told me to give her a minute to pull up my account and never returned. Then I have " XXXX '' answering when I asked if " XXXX '' was still there. I decided it would be better to just call after that. 
I just got off the phone with " XXXX XXXX '', the last of the last line of supervisors employed by XXXX XXXX I suppose that makes her CEO or something. Although, I would think the CEO would be able to do something. " XXXX XXXX '' carried about as much weight as an anorexic, XXXX patient with bulimic tendencies undergoing XXXX while suffering from a {$500.00} per day meth-addiction. Hopefully, that's descriptive enough to properly make my point regarding her ability to help in any way, whatsoever. It's certainly, in no way, meant to make light of or joke about any individual unfortunate enough to suffer one of those horrible and tragic afflictions or to have to watch a loved one do so. It's using hyperbolic imagery which is intended to paint a picture of just how little the individuals in " Member Services '' are able to do. " XXXX XXXX '' was a " XXXX XXXX XXXX. '' The top of the food chain and she's two rungs above " XXXX, Virtual Assistant '' and one rung above " XXXX, Member Services '' with whom I spoke last night as well as the night before. I was told by everyone, " There's nothing you or I can do and you can't do anything else with the check now either. '' I'll bet I can have a stop-payment issued and a new check written by simply being honest and making him aware of the fact that it's being held by a greedy institution that's a perfect example of our horribly corrupt and broken financial system so that they're able to invest someone else 's money, as opposed to their own for no other reason than they can. Because who's going to stop them? This complaint? The documentary that's currently in production as an attempt to shine a light on the unfortunate truths regarding banks, our monopoly money, I mean monetary system, XXXX XXXX and the global economy? Who? XXXX XXXX? The FBI? The United States Government? The IRS? The President? The bank police?

The Consumer Financial Protection Bureau? I certainly hope so. Seems like you're all we've got. 



Although, for some reason, I think back to my 4th grade year of school. I got into trouble and my mother was sent a letter, which was given to me to take home and return signed the next day. I forged my mom 's signature and returned it and everything was fine. At least until my teacher ran into my mother at the grocery store XXXX weeks later and complimented my marked change in behavior since " the letter. '' I'm sure I don't need to explain how that worked out for me. Not great. So, I decided the letters were no good for anyone and maybe there was a better way for teachers to contact parents to notify them about an issue. One afternoon, while at my uncles printing business, I was looking at the displays of brochures, business cards, menus, invitations, etc. and I saw some organization made up for the purposes of displaying the media. Something along the line of " XXXX XXXX XXXX XXXX XXXX and it provided a phone number of an office you could call and leave a message about any problem that you wanted the city to address and someone would check the messages and get the issue reported to the person or department that would handle or look into the issue. I asked my uncle if he had ever called them and he said, no, it's not a real organization, that's the number to one of the phone lines here. I asked if people left any messages and he said, no, because most people realize it's just a display, even though it was a good idea. 

I thought so too. That summer, I spent a lot of time at my uncle 's shop. I learned how the printing was done, how the orders were processed, how the phone system worked and how to use a broom. I also learned the process for typesetting and proofing the orders. Towards the end of that summer, I asked if I could print some flyers for school and my uncle said sure, you know what to do now, put in an order and get it moving through the process. I wrote down what I wanted and gave it to the typesetter and she smiled and put it together and added the logo and everything. It was proofed and sent to production and by the next day, I had my completed order in hand when I left. When school started back, I took about 30 of my 500 flyers printed on medium weight, standard letter sized semi-gloss print stock and I taped them to random spots down the hallways and left another 60 or so on the table outside the front office. A week later I heard my teacher talking to one of the other 5th grade teachers in the hallway about how convenient the new policy was because everyone could handle it on their own schedule and the children didn't have to even know or be involved and it completely eliminated the need for a third party to be present, like when the parents had to come to school, which was usually unnecessary anyway. 



It's fair to say, the XXXX XXXX XXXX XXXX XXXX Coalition for Communication was a great success. I don't know of one child whose parents received a call from their teacher that year. I still wonder how the typesetter, proof-reader, man running the printer, woman who boxed the orders and my uncle all looked at that flyer but not a single one of them noticed that the XXXX phone number was the third line to the shop they were all working in every day. The part of the flyer that instructed that all messages be left after 6 pm pretty much guaranteed that nobody would ever answer but the voicemail to that particular unused line. A voicemail that just beeped but didn't actually record anything. 



What matters is the teachers believed that they were doing their jobs and making parents aware any issues when necessary, the parents believed their children were behaving and the children were left to be children and govern themselves. 

Not why that seemed relevant but something tells me it is.

Company response to consumer: Closed with explanation