Consumer complaint received 2025-10-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: CO

Complaint narrative:
I found out in XX/XX/year> when I called to pay off my Credit cards with the company Synchrony Bank whom I had XXXX store credit cards with the company that they close my cards. 
A representative stated that I had XXXX, Inactivity XXXX. High balances XXXX, Used other sources to close my account like my 30 year fixed mortgage was late. I told Synchrony that I did use XXXX of their cards these year in 2025. Synchrony lied and said that and that they received this information from the credit bureau XXXX. Synchrony purposely inflated my interest rates when I first started from 24.99 % to XXXX percenter for each card. 
I used my XXXX XXXX in XX/XX/year> for a car repair for {$1100.00}, my XXXX who later joined with Synchrony, was used in XXXX to purchase a dishwasher, and Washer and Dryer, I used them to purchase items also in XXXX and XXXX of XXXX. 
I called the credit bureau immediately after speaking to Synchrony Bank, and XXXX  told me that I was still in good standing. They only saw I was from a Medical Bill, and not any other late payments.

It is because I never had any late payments for the years I had Synchrony, I had XXXX late payments that had was only 2 days late and it happened because of a home water damage. My XXXX XXXX was reported as inactive when you can only use them for their company only for plumbing. I did not have any plumbing after they came and charged me with a {$2500.00} bill for a faucet and a pipe repair you could only use XXXX XXXX for their company only and how any tines can you use them unless you have a plumbing problem? So I tried to pay them off, also but they XXXX and inflated my monthly payments, Synchrony purposely overcharged me by increasing my interest for each card for their 39.99 %! No wonder I could never pay these cards off. Even though I made some additional principal payments to get the cards paid down and then they said they got this from then lied they got this from the credit bureau. XXXX. Who mailed me the good credit report. Synchrony is now extorting me to pay them more for higher payments I did now miss payments in XXXX. I could not pay their high interest. Synchrony became large for me to handle because I am a government employee and had other bills to pay from pay-check to pay-check. I tried getting a HELOC loan from my home equity but the lenders stated that my credit rating was dropped significantly in XXXX from the Synchrony reporting in XX/XX/year>. 
But Synchrony Bank to lied to me tin XX/XX/year> hat I missed a lot of payments and inflated my interest and used my 30 year 2.25 % fixed mortgage when I have only, lived in my home for 7 years! is unfair and I feel is a form of them using false reporting and extortion to get me to pay them more! 
They need to be stopped using this form of billing practices to close your cards and falsely using reasons to report your information. I do have the good credit report from XXXX that shows I was in good standing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation