Consumer complaint received 2025-05-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: OH

Complaint narrative:
This complaint involves PayPal Holdings Inc. and XXXX XXXX XXXXXXXX XXXX. 

Timeline of events for fraud and excessive negligent banking practices stemming from PayPal Holdings Inc. and XXXX XXXX XXXX failure to protect and safeguard my personal banking information from fraud activity through PayPal. 

XX/XX/XXXX XXXX unauthorized fraudulent withdrawls equaling {$7800.00} from my personal bank checking account. Only to be investigated by myself and my bank resulting in the return of the funds by PayPal Holdings Inc.

At this time I was advised by my bank to cancel all my PayPal accounts as this is where the fraudulent withdraw and activity was stemming from. I proceeded to cancel all PayPal accounts and my personal banking accounts. Three days latter PayPal informed me that all my PayPal accounts were zeroed and closed at that time.

This disruption caused months and many hours out of my life canceling and creating new finance accounts and disruption of me and my families lives as follows : Disruption of a financial restructuring of my finances which was in the process when both unauthorized and fraudulent transactions occurred. Primarily due to the fraudulent PayPal Holdings and XXXX XXXX credit account and fraudulent charges that were reported to the credit reporting bureau 's by PayPal Holdings Inc and XXXX XXXX XXXX 

Cancellation of my son 's senior graduation party scheduled the week of XX/XX/XXXX when the unauthorized withdrawl from my checking account was committed. This money was for the graduation party and our family summer vacation which also was cancelled. 

This whole ordeal caused myself dangerously high levels of stress and anxiety leading up to physician examinations and medication to control the stress caused from the actions f excessive negligence committed by PayPal Holdings Inc and XXXX XXXX XXXX 

he unauthorized tampering and manipulated fraudulent activation of a PayPal Holdings Inc. and XXXX XXXX XXXX account and charges using my unauthorized personal information by PayPal Holdings Inc. and XXXX XXXXXXXX XXXX  as follows : XX/XX/XXXX to XX/XX/XXXX an unauthorized and fraudulent PayPal Holdings Inc. And XXXX XXXX XXXX XXXXXXXX account was established using my unauthorized personal information with blatant and obvious fraudulent charges of {$10000.00} plus excessive interest charges. I started to get past due harassing blackmail emails stating that I owed the amount of the account. I contacted my personal bank and they advised me not to open emails from PayPal and XXXX XXXX  and that they were part of the PayPal Fraud. 

Come XX/XX/XXXX had received harassing emails from PayPal and XXXX XXXX. Frustration and XXXX building, I contacted PayPal Customer Service to see what was going on. The representative numerous times advised me that I had no charges and my accounts were at XXXX. and closed. I called the customer service department at XXXX XXXX and they put me through to a XXXX XXXX Representative after hours of dropped calls and confusion. They advised me that there was a XXXXXXXX XXXX XXXX account through PayPal and it had a past due balance of {$10000.00} and asked me to make a payment. I explained that I didnt have an open account anymore and to remove all this fraud. They put me through to the XXXXXXXX XXXX Fraud department after many more hours of dropped calls and confusion. XXXX  building to dangerous levels. 

I proceeded to inform the fraud department that my PayPal accounts were closed in XX/XX/XXXX due to fraudulent activity through PayPal and I did not have any new XXXX PayPal accounts. They asked me if I would like to start a fraud investigation. They sent me the PayPal XXXX XXXX  statement from XX/XX/XXXX and told me to circle all that was not mine. Three pages of Blatant activity and the return funds from PayPal to my personal checking account. 

XX/XX/XXXX was somewhat quiet. Come XX/XX/XXXX the emails and harassing calls started again. I contacted the XXXXXXXX XXXX Fraud department and asked them what happened. They advised me that the investigation didn't go my way. I asked why and they said they sent a letter to my house which I did not receive stating the details. I demanded that this fraud be corrected and I would like to speak to a corporate representative in the XXXX and not over seas where I have been dealing with since XX/XX/XXXX. They said they were it. They asked me to start another fraud investigation. Frustrated and dangerously XXXX  I agreeded. This time the harassing emails and calls did not stop. I called the Fraud department. Many more hours of dropped calls, sometimes advising me there was no investigation started under my name. Many hours of stressful dropped calls and confusion. I finally was able to speak to a rude representative that advised me again that the investigation did not go my way and I would get an explanation in the mail that also I did not receive. To this day I have never been given an explanation XX/XX/XXXX I attended a boat show and befriended a XXXX representative from their booth at the show. I explained what I was going through and that my XXXX was pumping out of my chest with dangerous levels of XXXX from this ordeal. He advised me that he had a friend in charge of corporate fraud investigations. He said he would get a hold of me. Come XX/XX/XXXX the fraud investigator got a hold of me. He asked me what was going on. I told him and while he was on his computer he said I see why your XXXX was coming out of your chest. It took him five minutes to see what had happened. He advised me that a woman he works with will sweep the whole thing under the rug and in 72 hours my chest will be back into my chest. He also mentioned that what he saw will solve many of his ongoing cases. 

We had to postpone my son 's college till this summer of XXXX due to the hit my perfect credit took from the fraud being reported to the credit bureaus. For almost a year my credit was destroyed by the fraud reported by XXXX XXXX due to the fraudulent PayPal account. 

I have since retained legal counsel to sue PayPal Holdings Inc. and XXXX XXXXXXXX XXXX in XXXX XXXX for compensation for hundreds of hours I had to resolve the fraud and excessive negligence by both PayPal Holdings and XXXX XXXXXXXX XXXX  There is over sixteen counts against PayPal and XXXX XXXX including Fraud, Failure to protect and safeguard personal information, unauthorized Withdrawls for no reason, Distortion, XXXX  mail to pay on a fraudulent account that I had nothing to do with or loose my credit and build up penalties I would not be able to pay on, Racketeering blatant fraudulent charges and refusing to correct, excessive negligence, harassment, Illegal and unethical business practices by both PayPal and XXXX XXXXXXXX XXXX Tampering and unauthorized transactions, Beach of Fiduciary Duties, Violations of the fair credit reporting act, Unilaterally seizing funds by PayPal from my personal checking account, XXXX XXXXXXXX XXXX  unlawfully handing three fraud investigations requested by myself and not one resolving the fraudulent activity. I had to take it upon myself to resolve the situation that still PayPal nor XXXX XXXXXXXX XXXX  has given me an explanation or taken one non negligent stab at causing serious health conditions to my well being. 

I sent out of court offers to PayPal Holdings inc. and XXXX XXXX XXXX for restitution. PayPal Holdings Inc. did not give one attempt to resolve the issue. XXXX XXXXXXXX XXXX just keeps requesting more time to investigate. Ten months of negligent investigations is not enough time? 

I would hope that PayPal will recognize the situation their negligence has created and the burden that they have caused me and my family and be willing to honor my restitution proposal in good standings. 

XXXX XXXX XXXX XX/XX/XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation