Consumer complaint received 2024-02-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: Newport Intermediate Inc.
State: IL

Complaint narrative:
XXXX XXXX provides the single option of a reloadable credit card to compensate donors. XXXX XXXX, now ONBE is the card servicer. Payment was loaded onto the card and before it could be withdrawn there was an unauthorized charge of {$50.00}. The card was new and in my possession. I noticed the charge almost immediately and called the number for service. The customer service representative emailed me a copy of the transaction history. The transaction was listed as a POS ( point of sale ). The card was not produced at a point of sale. The transaction history was missing relevant information such as terminal number, XXXX #. The customer service representative was not able to provide the information. The charge was pending at this time, I requested the charge be canceled, reversed, or stop payment. I was informed that I would have to wait until the charge went through and then submit a formal dispute. The dispute can only be submitted by fax. The transaction history showed a charge at XXXX with a telephone number to XXXX XXXXXXXX XXXX XXXX XXXX had no record of a transaction under the card number I provided. I poke to XXXX XXXX on XXXX different occasions and no record was ever found. The company does not have a money transmitting license as required and they do not have knowledge of or follow the laws governing electronic fund transfers. The pending charge had to be approved by the company. Refusing to cancel the charge effectively aids the criminal in theft. The company does nothing to aid the principle card holder and everything to hinder a refund. I submitted the dispute by fax and email, as I had additional questions and concerns. Due to the incompetency of the company I did not want a refund issued on another card. I did not want an account at all with the company. My emails were not returned. I was informed the investigation would take up to 45 days. The law provides for a 10 day investigation. The company can take up to 45 days granted a provisional credit is applied to the account. No such refund was provided. Northlane customer service representatives do not have access or ability to provide any assistance. They do not have an escalation department or even a supervisor that can assist. Northlane should not be permitted to handle anyone 's money. You are forced to accept the card and are charged XXXX to call customer service or check the balance. Checking the balance online effectively gives the company access to all of your information including location, IP address, log in information, and operating system. The company recently merged with ONBE a business integration company. There is an obvious problem with operation. It is more than likely research at the card holders expense. There is a good reason PLASMA donations centers are banned in several countries. America should follow suit, as XXXX picks up the bill for life they XXXX out of donors. God doesn't like ugly, he isn't too fond of pretty either.

Company response to consumer: Closed with explanation