Consumer complaint received 2025-12-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN

Complaint narrative:
I have been getting mixed up with the woman from the state of XXXX  who is not me, and she has the same exact dob. I had a police report on XXXX for an ACH transfer that was done on my XXXX  account in XXXX, and yet, I never authorized any ACH transfer of my check in XXXX. They had me mixed up with the person from the state of XXXX. 

I also have a recording of the original order at the last apartment at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX where I was supposed to get service on XX/XX/XXXX. In XXXX, XXXX claimed that there were no social security numbers on my account. I have the audio recording from XXXX where I gave them my social security number. On the recording with the multiple issues related to that apartment as I was getting overcharged for my service which was on the recorded line and the rates and my ss. The police in XXXX also made a recording of that audio too. For this apt XXXX made me create a new email of XXXX. i asked them to link it to my XXXX, which was my free email on my XXXX account. 

I asked them why they were making me create a new email, when I had one since around XXXX with them. my original email was XXXX which converted to XXXX and my alias was XXXX. It was under my att.com account and they refused to allow me to place my landline on my account of XXXX which I have had active since around XXXX over 22 years at the time. I was not allowed to list that account number. They removed my email and made it a free email on my att.com. I believe when I was at my secondary residence at XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX 

I had many secondary residences in XXXX in XXXX, XXXX, and XXXX, but my promary was in XXXX  with my XXXX landline.. I maintained my primary XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX address and my only XXXX  DL for all of these years.. The only thing I disconnected in XXXX of XXXX was my landline. i never disconnected my email or the second email. I always had my XXXX  account. When I told them to disconnect my internet and told them that I was maintaining my landline in XXXX, they disconnected my att.com account, which made no sense. They created a problem by not reporting the fraud going on with the credit bureaus. My internet was under the XXXX, which they transferred to my XXXX. I never disconnected my XXXX XXXX  account. I had full access to my internet before I moved in to this apartment and then they disconnected my XXXX  account. If they need to reconnect the XXXX to link my my XXXX account to givce me all of my emails that they deleted in XXXX and left me with no service for 2 months, then so be it.XXXX  asked me in XX/XX/XXXX if I wanted to keep the XXXX account, and I told her unless there was areason for me to keep it, then I didn't need it as long as she gort me back on my XXXX In the meantime, all of my prior addresses are missing. 

The fraud was allowed to perpetuateat all levels and due to ID theft and the fact that they mixed me up with several people, I need all my accounts listing on the XXXX. Att needs to produce my reference numbers for all my past address and credit pulled and I believe they failed to do this in order to keep from paying on their datat breach for each and every address. XXXX has refused to link my social security number to all of my past addresses where I had service with them and I have been asking for a complete itemized billing and tender for each address, which includes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX I believe that sonehow my PO BOX was assigned to XXXX from the dstate of XXXX  due to the mix uup of persons. 
XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I had a XXXX  landline at each of these addresses. XXXX  has allowed the fraud to perpetuate by not linking my social security number to these addresses and the telephone number to the analog landline that I had at each one of these addresses.. I also maintained my XXXX in XXXX  the entire time and my email moved with me to each address. 

With the XXXX fraud data breach they apparently only had my cell phone, but not my landline phone number, but i gave them my landline which was sometimes linlked to my email, and at all of the addresses listed in this complaint. I spoke to XXXX who refused to attach my ss number to all of my past addresses which i gave them my ss number each and every time I got my second residence a XXXX  line. 

I got my first cellular phone ever in XXXX of XXXX prior to that XXXX allowed someone to switch my service of XXXX at My XXXX XXXX XXXX  address. They immediately reconnected it within 5 days. That service phone number was mine at XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX before moving to my home address in XXXX  that I maintain to this day. I caught their error in about XX/XX/XXXX or XXXX, while I was living at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX .. All of my emails prior to XXXX disappeared then too and so did my emails from before XXXX. 

I can mail all documents related, as all these were my past addresses to also include my XXXX XXXX XXXX XXXX, XXXX XXXX. I believe that they linked my XXXX to the woman in XXXX, which is why they have previously turned around and deleted my emails going back to XXXX from my XXXX account and most recently delted emails pror to XXXX. 

I believe that because I am allowed to have my XXXX phone number, I was still allowed to have my email on the XXXX They are telling me its not true when in fact it clearly states on their website that I can have my disconnected service with my free email and I can list my phone number, but I am being descriminated against as the credit bureaus hacve failed to correct all of my information, which needs to be corrected. They then deleted my emails which are all mine to XXXX in XXXX of XXXX XXXX years after I disconnected the address of XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I believe at the root cause are all the Credit Bureaus too as they supposedly have me with a shared social security number and XXXX who deleted my ss number in XXXX and refused to respond to my data breach which i filed timely as well. They refuse to acknowledge the ID theft misidentification. 

I have a letter from XXXX  XXXX XXXX, which appears to state that in a letter dated XX/XX/XXXX that I can use the letter that they gave me to inform the XXXX that my driver 's license number /gov't id may have been used by an impersonator. XXXX XXXX is the client advocate at XXXX. I also have the not me letter f woman who is not me in the state of XXXX. XXXX the XXXX for farm Bureau health Plans in XXXX, my insurance company started paying for the woman 's medical bills in the state of XXXX  in XX/XX/XXXX. This I believe was after XXXX XXXX XXXX XXXX or XXXX XXXX XXXX XXXX was illegally altering records without amendments on that same day. However, it appears that the credit bureaus had me under a shared social security number, which is not true as this is muy social security number. 

On XX/XX/XXXX, I had the wrong surgery done on my XXXX XXXX that was intended for another patient. The point here is that in XXXXXXXX XXXX is the corporate office for XXXX, and so is XXXX. My bills and past accounts all need to be linked to me and my social security number as I have great credit and the other woman does not. In order to correct the identities we must correct the records due to the ID theft/mix up. 

I have a NOT Me letter from the State of XXXX now that shows that the woman that lives at XXXX XXXX XXXX XXXX XXXX, XXXX  is not me. Wheteher it was XXXX or the credit Bureaus, that is the issue. I have the audio recording of me getting my service at XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I was there from XX/XX/XXXX to XX/XX/XXXX, where I had phone line that was not a voip and not a potts line. I believe that XXXX has failed to properly investigate and I can provide the audio which i gave to the police. 

Additionally, XXXX continues to not use my legal name that matches my XXXX  drivers license which iI have asked for for a very long time since early XXXX. My name is supposed to be XXXX XXXX XXXX XXXX and I also told them to add a nickname of XXXX to help separate me from the woman from XXXX  and they have refused to this date. I am a XXXX XXXX XXXX, and a former XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

They have also refused to provide all the reference numbers for each address where they pulled credit to each address. i have always maintained the XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. 

I believe they were likely trying to conceal the fact that all these addresses should have been part of the data breach. I can provide each account number, and copies of the bills, as I should be getting credit for all of my accounts. 


The whole time, they were aware of the problem apparently with the credit report and I informed them that XXXX  deleted my social security number in XXXX. 

I want the CFPB to call me on my XXXX regarding this complaint related to all the crdit bureaus to include XXXX XXXX, XXXX, Transunion, XXXX  and XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief