Consumer complaint received 2025-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: I.C. System, Inc.
State: TX

Complaint narrative:
Subject : Formal Complaint Against I C System for Unfair and Deceptive Practices To : Consumer Financial Protection Bureau Summary of Issue I am filing this complaint against I C System for attempting to collect an unauthorized debt. Despite multiple attempts to resolve this matter directly with the company, the issue remains unresolved.________________________________________ Details of the Problem - On XX/XX/XXXX, I was charged a final amount of {$200.00} by XXXX for a device I was misled into leasingand had already returned to the service center on XX/XX/XXXX. 
- On XX/XX/XXXX, I contacted XXXX to confirm if they were an approved vendor for home monitoring for XXXX XXXX. I was told they were. A service center was chosen for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXand the device was shipped there on XX/XX/XXXX. I picked up the device on XX/XX/XXXX. 
- The ignition interlock device immediately and repeatedly malfunctioned, causing lockouts and requiring multiple service visits, which resulted in additional fees and significant inconvenience. Over 14 days, I experienced repeated lockouts, multiple troubleshooting visits, and two separate device exchanges. Neither replacement device functioned properly. I was forced to pay lockout fees despite the device being faulty. 
- On XX/XX/XXXX, I discovered that XXXX is not an approved vendor for home monitoring for XXXX XXXX. I was misled into leasing a device that never would have met my requirements. The next day, I returned the device to XXXX XXXX XXXX XXXXXXXX for return to XXXX and secured an approved vendor for the services I needed.

- I have informed I C System that this is not a verified debt, yet they continue to attempt collection. It is I C Systems duty to verify all debts they purchase and attempt to collect. They have failed to do so.

My invoice is attached. I am being charged for fees from XXXX well past the time I notified them of their error and after the device was returned. Now, I C System is attempting to collect this money from me.

I am not liable for these fees and will not pay them.

I contacted I C System on XXXX XXXXXX/XX/XXXX, and XX/XX/XXXX, but received no resolutiononly misleading information and refusal to cease collections.

________________________________________ Impact These actions have caused financial harm and undue stress. I believe I C Systems practices are unfair and deceptive, violating consumer protection standards.

________________________________________ Resolution Requested 1. Immediate cessation of all collection attempts.

2. Removal of any collection account reported to all three credit bureaus.

________________________________________ Supporting Documents Attached are copies of billing statements and documentation showing my account was forwarded to collections.

________________________________________

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation