vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Acct # XXXX and XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions This account also shows inaccurate information as it is reporting 2 different kinds of account number.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
In accordance with the Fair Credit Reporting act XXXX XXXX XXXX Acct # XXXX and XXXX, has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions This account also shows inaccurate information as it is reporting 2 different kinds of account number.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Good day Wells Fargo service specialist. I typically turn around my compliant within minutes due to the obvious lack of a rear concerned effort to try and resolve my complaint, but due to an actual well-crafted response I had to make time to go over the response with some advisory professionals. That along with the CFPB system being down for a few days delayed my complaint submission until now. My complaint regarding my credit report is pretty straight forward. The property known as XXXX XXXX XXXX XXXX XXXX XXXXXXXX was foreclosed on, which to this day lease the only blemish on my credit report. I contest this negative reporting due to the many cases of mishandled loan modifications, intentional or not, at the hand s of Wells Fargo. It is my contention that special consideration should have been provided to me due to the highly toxic and predatory nature of the then PICK-A -PAYMENT loan that was peddled to millions of unknowing victims. Yes in XXXX my XXXX requested was denied due to having a housing expense of XXXX  % of my total income and a debt to income ratio of XXXX %. However these non-qualifiable numbers came about from being forced into a state of fiscal survival and life changing sacrifices to me and my family. For starters when originally approved for a loan modification back in XXXX of XXXX by Wells Fargo it was at a time when my housing expense and debt to income was at the brink of fiscal collapse and Wells Fargo knew this. Did they offer me a step down modification plan that could help me through this difficult time... No Wells offered me the same XXXX interest terms and conditions that got me in this mess to begin with and to add insult to injury all overdue back payments, interest and fee would be place on the back of the proposed modified loan. XXXX me once shame on you XXXX me twice shame on me. Needless to say i was left with little choice other than to decline the so called modification, which only was altered enough to prevent immediate foreclosure proceedings, and take seek legal guidance. Above all, it is this XX/XX/XXXX modification that I contest as being the most damaging and yes unjustly corrupted. If need be I'm prepared to take these so called modifications in front of a judge and jury and see if in fact that I was unjustly targeted and treated by Wells Fargo. I know this to be true because I've had years to do very diligent research and I know factually that I was victimized by Wells Fargo. 
XXXX Account # XXXX XXXX XXXX Trick-A Payment loan

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: TRANSWORLD SYSTEMS INC
State: GA

Complaint narrative:
Transworld systems listed a debt on my credit report without notifying me of the attempt to collect the debt and providing proof/validation of the said debt. Which is illegal, they are supposed to provide a letter providing me notification of the said debt or giving me the opportunity to dispute the information.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSWORLD SYSTEMS INC
State: IL

Complaint narrative:
" I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you. 
"

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: Albert Corporation
State: NJ

Complaint narrative:
I opened a new account with the app- Albert ( XXXX XXXX  XXXX with a referral code from a friend in order to qualify for their promotional offer of {$500.00} for completing activities ( direct deposit for 3 months and spending at least {$100.00} on the debit card each month ). I opened the account and transferred money from my XXXX account on XX/XX/2022. I received the card in the mail and activated it and used it twice. I had a direct deposit sent to me. Last week on XX/XX/XXXX, I couldn't log into the app, after even doing a password reset and I contacted support to assist me. After going back in forth in both text and email, they told me I was not in compliance with their rules and they would be shutting my account with no further information. I can not get an actual person on the phone, and through the text service they keep apologizing and then telling me to be patient. Then they follow up saying no further information can be given, after I have repeatedly asked them to confirm how my funds would be released to me. They are refusing to cooperate. I'm really upset, I did nothing out of the ordinary and I suspect they are closing the account out of overselling the promised bonus.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: LJ Ross Associates
State: NY

Complaint narrative:
XX/XX/2022 I received a debt collection notice from L J Ross XXXX XXXX XXXX XXXX MI XXXX This was for {$100.00} owed as of XX/XX/2022 on my rental property in Maryland. this was close out on transfer to the tenant. 
I had not previously received a bill. My account was current as of XXXX XXXX. I went online to my account and verified that I was set for ebill. My bank is XXXX. The ebill never showed up or it would have been paid. No paper bill that I recall or can find. I paid the bill directly on line to XXXX XXXX ( first energy ) then called the debt collection agency. " XXXX '' at LJ ross stated that XXXX XXXX now gives all their final bills to them apparently with out actually making any attempt to actually collect them as usual before hand. We wonder if this is a scam as PE was hacked last fall. We wish to know why our credit score which is excellent should be subjected to t his attack with out any notice what so ever. I thought one had to have two notices before things were sent to collections. I emailed XXXX XXXX and attempted to call them but did not have the patience to wait 30 to 45 minutes to talk to a human being. Be wary of this company 's billing practices and the potential for scams with stolen information.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
The dates on late payments and balances are not accurate and collection status should not be on my credit report. 


XXXX XXXX XXXX BALANCE : {$1200.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX ( Original Creditor : XXXXXXXX XXXX XXXX  XXXX BALANCE : {$610.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX  ( Original Creditor : XXXX XXXX XXXX XXXX XXXX ) BALANCE : {$1200.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXXXXXX ) BALANCE : {$830.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) BALANCE XXXX {$2000.00} STATUS : DEROGATORY ACCOUNT # XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
The dates on late payments and balances are not accurate and collection status should not be on my credit report. 


XXXX XXXX XXXX BALANCE : {$1200.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX  ( Original Creditor : XXXXXXXX XXXX XXXX  XXXX BALANCE : {$610.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX XXXX ) BALANCE : {$1200.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX XXXX  XXXX ) BALANCE : {$830.00} STATUS : DEROGATORY ACCOUNT # XXXX XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) BALANCE : {$2000.00} STATUS : DEROGATORY ACCOUNT # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account information incorrect
Company: Maximus Federal Services, Inc.
State: WA

Complaint narrative:
XXXX marked payments as late while they were in a repayment plan. They have promised multiple times to fix the " late payment '' error on my credit report and I see it still hasn't been done. 

This is having an extremely negative impact on my life. If they do not remove it I will be forced to sue. I HAVE NEVER MADE A LATE PAYMENT BECAUSE IT WAS IN AN INCOME-BASED REPAYMENT PLAN. THIS APPLIES TO BOTH ACCOUNTS WHAT THEY ARE DOING IS ILLEGAL

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: FL

Complaint narrative:
I recently did a modification on my mortgage ( # XXXX ) with Carrington Mortgage Services, to refinance an arrearage due to Covid-19. I was out of town when they sent the document package ( without notification, I would add ), so when I received it, there were only a few days until the first payment was due. I called Carrington and asked if they wanted me to execute these documents, or if they wanted to send new documents. Carrington said they preferred to use the documents I already had, so I executed them later that afternoon, after Carrington had already closed. These documents included a note to pay off the arrearage I had accumulated during the Covid-19 problems. As I went through the document package, I realized they hadn't sent a first payment letter with the documents, as required, so I didn't know what the full payment was. But with the first payment being only a few days away, I decided to send the principal and interest payment amount ( {$530.00} ), to show good faith ( I knew that amount from the note ) and intended to either find out the amount of the escrows already applied to the loan or request to have some set up on my loan at a later date. However, when Carrington received my {$530.00}, they applied it TO THE ARREARAGE THAT THEY ALREADY HAD A NOTE IN HAND TO PAY IT OFF. I have been trying for over a month to get this straightened out, but to no avail. I have spent up to an hour on the phone each time, at least once a week, and each time they promised to fix the misapplied funds error, which they admit was done incorrectly, since it would have the effect of paying that part of the arrearage twice- but when I call back nothing is ever done. ( By the way, I have sent the remainder of that payment as well, {$410.00}, which Carrington is holding in suspense. I have also made a second full payment. ) I need for the monies to be properly applied and I feel some kind of sanction is in order for Carrington due to their inattention.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
Ive sent letters off and receipt confirmation on XX/XX/XXXX & XX/XX/XXXX From Transunion. Here is my United State Postal article # XXXX XXXX XXXXconfirming Transunion did receive copy of my Driver 's license, utility bill, valid documents that shows your name, current address and letter requesting that according to the Fair Credit Reporting Act, Section 611 ( 5 ) ( A ) of the FCRA The Credit Bureaus never did a proper investigation according to the FCRA The term investigative consumer report means a consumer report or portion thereof in which information on the consumers character, general reputation, person characteristics, or mode of living is obtained through person interviews with neighbors, friends, or associates of the consumer reported on or with whom he is acquainted or who may have knowledge concerning any such items of information They did NOT do this!! 
Also, they have violated my rights even more In accordance with the Fair Credit Reporting, everything has to be 100 % accurate on my credit report The Credit Bureau stated my account was properly investigated but how is that possible of the open date is inaccurate, the date last active is inaccurate, and the date last reported is not accurate. These are grounds for removal. 
They also violated the law because to 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions AND I did not give anyone written instructions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: TRUIST FINANCIAL CORPORATION
State: OR

Complaint narrative:
I have 3 loans with SunTrust. Truist obtained my loans. I have electronic payments set for every month. XXXX, XXXX and XXXX processed perfectly. 
However, XXXX, XXXX and now XXXX, I am having an issue with one of the properties. Truist received all payments on time but they aren't applying the payment to one property. It is being held in suspense. I have called several times only to be transferred multiple times and disconnected multiple times. Now my credit is being negatively impacted and the Truist website will not accept my XXXX payment. Everyone at Truist that I have spoken to gives me a different answer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Debt collection — Mortgage debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Freedom Mortgage Company
State: VA

Complaint narrative:
I am a victim of identity theft. I have no contract nor have ever received any benefits from FREEDOM MORTGAGE. I have no knowledge of this company. I deny their claim that I owe them {$280000.00}. I have never received any cash transaction nor tangible tender in that nor any amount from them nor any of their affiliates and I decline to perform on any unverified note unless I am given the said amount above in cash. No payments will be made until an original note is produced and proof of ownership of said note is produced by affidavit. There are also forged signatures on said note that are not mine.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
In accordance with the Fair Credit Reporting Act, Fair XXXX XXXX XXXX, Acct # XXXX has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : States a consumer reporting agency can not furnish an account without my written instructions

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I have attached an FTC report with 3 accounts and inquiries I did not authorize

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I have reached out to wells Fargo on a number of times to ask them to remove this credit card account from the credit bureaus. I paid the date off a couple of years and they agreed to remove from my credit report and it has been listed on my credit reporting agencies for over 8 years now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-06-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: TX

Complaint narrative:
On XXXX I was incarcerated and was not released from prison until XXXX. During my incarceration over {$1500.00} was taken from my chime banking account I contacted chime to dispute these charges as well as filing a police report. I sent chime all my incarceration papers showing I was indeed incarcerated and was not the person charging my debit card. After less then 6 hours chime denied my dispute. I feel chime didnt investigate my claim or take it seriously. I will provide you with all the same info I sent to chime. Including a police report number. My parole papers. Jail records and court documents. I was clearly unable to make any charges on the account. 
Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-06-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I filed a complaint with CFPB on XX/XX/2022 because the 3 credit reporting agencies was violating the law in accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX Acct # XXXX and XXXX XXXX XXXX XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions Also, I asked the reporting agencies and the creditors in these cases to validate the loan with any paperwork with m y signature on it, that proves this debt belongs to me. According to 15 U.S.C. Sec. 1681i ( a ), they have to show what methods they use and who they talk to regarding this debt, but I have not received any verification of debt and it has been over 90 days of disputing and requesting accuracy on my file, this has been exhausting and taxing on my mental, emotional and physical well being. 

the 2 accounts on my report are : XXXX XXXX XXXX XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief