Consumer complaint received 2025-07-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: Credit Fresh Holdings Inc
State: TX

Complaint narrative:
On XX/XX/XXXX I was approved for a line of credit of {$1700.00} with credit fresh to assist with an emergency XXXX for my pet. I was under the impression from the beginning and sign up process that this would work as any other loan or line of credit. Where Id have a principal to pay off and each payment I make minimum on due date or extra payments would go to the principal owed. I set up auto draft for my bi weekly due dates ( which were my pay days at the time, XXXX and XXXX of each month ). I never once paid late and would go in and pay more to the principal any time I could outside of my minimum. 

Time goes by, and I go to see months later if I was close to meeting my principal and check statements and was shocked to see that Ive barely made a dent after hundreds had gone to them and never paying late. Upon research I saw that almost 90 % of every minimum on time payment went to billing cycle fees. I contacted to see how to avoid this and get information on why the billing cycle fees were so high. I would get different answered and very unclear instructions. The only answer I had was there is no way to avoid the fee aside from paying additional money on the exact due today and only by calling them directly to take more money. I was told this would bring down the fees each payment date. It was the confusing and I feel this company preys on persons with lower credit scores needing help to pay emergency bills or situations. 

Ive been paying on time and trying to add more money from XX/XX/XXXX until present day XX/XX/XXXX and my principal has only dropped to {$1300.00}. I have recently lost my job and have told credit fresh Im struggling. And that Ive already paid them well over what I borrowed in fees the last several years and never paid late until XXXX XXXX due to loss of job. 

They are not willing to work with me. And want to take my unemployment money. Ive felt threatened my credit will be destroyed if I quit paying these outrageous fees. I dont have funds to pay the line of credit off today in full or I would have months ago. I only did the line of credit with them as it seemed like a monthly payment plan that would help me break up what I borrowed easier. This is further from the truth. 

Misinformed staff, different answers each time I call, and no help even speaking with payment resolution center aside from them asking for more and more money. If paying extra out side of a payment due date it again is about 90 % billing cycle fees, though one employee told me any extra money I can pay helps me. It was a lie. 

Ive given this company {$3800.00} in billing cycle fees alone ( not including the small amount of {$380.00} that has gone to my principal on top of these fees ) since XX/XX/XXXX to present day. a line of credit that was only {$1700.00} and my principal remaining is still {$1300.00} is not logical or right Without any late payments until XX/XX/XXXX. 

I believe this company is a scam and predatory on low income and credit score people that are in desperate need. The mandatory billing cycle fees are outrageous and impossible to pay the line of credit off, keeping people in debt and fear of ruining credit if they do not pay after giving and giving well over the amount of the original line of credit. 

Ive paid them well over the amount I borrowed and the principal hardly goes down and fees keep going up each time I have a due date. The fees go to nothing but the company. The only solution they provide me is to keep taking money for these billing cycle fees and pay even more money on due dates which I simply have run out of by the time they collect these billing cycle fees. Its an unethical practice.

Company response to consumer: Closed with explanation