Consumer complaint received 2026-04-06 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Paypal Holdings, Inc
State: KY

Complaint narrative:
PayPal caught me off guard when they called to explain things to me and of course I didnt have all my documents in front of me during the conversation. My discovery afterwards is that refunds came directly from XXXX and they shouldnt have known my debit card number because I didnt list it with them. It was only on PayPal. Theyre not supposed to know my debit card number. Some of the refunds issued directly from XXXX were not charged to my bank account were associated with another complaint. So they collected a refund that I was entitled to when they charge me back for extra refund. When I was supposed to be refunded for XXXX and XXXX XXXX, I ended up with charges with no refund and I didnt get the merchandise from either company. I never picked up my XXXX order twice because I was having a rough time with my health. I didnt order a XXXX XXXX twice. I ended up getting the swing from XXXX XXXX. It was cheaper. Now Ive paid for a XXXX XXXX swing I dont have in XXXX XXXX stuff. I dont have because they were duplicate charges, but not duplicate credits in the amount of {$150.00}. XXXX and XXXX to XXXX. I believe I was deceptively forced to pay for items I didnt receive. My XXXX XXXX card doesnt list the right transactions or the right card number for what transpired with XXXX in XXXX. Which XXXX is done is use what I know was my XXXX card and they put a bunch of fraudulent charges on it to deceptively create new charges for XXXX and make me pay for tires. I didnt receive as well. PayPal collected on amounts. I didnt know as well for XXXX XXXX and XXXX and the portion of the refund I was entitled to for XXXX is issuing it to my debit card when they shouldnt have known the number for a different complaint. Now I dont have that refund either. I discovered someone had device management on my phone so that explains all the hacks and photos and files disappearing. XXXX XXXX. Also had access to my location and Fitness and health, which is very invasive and I did not authorize that. Essentially, I believe they were able to monitor my every move and this does seem to be a coordinator effort to commit fraud against me and make me pay for merchandise twice and merchandise I never received. I was able to toggle device management off and turn my phone on and off and it appeared as though I didnt have device management anymore, however, they mustve installed some kind of software because I literally looked at these files that are in my recycle bin last night. Someone still got access to my devices, despite my efforts to ensure security of my XXXX account. Forcing purchases upon me by creating fraudulent statements or charging me for my refund, resulting in no refund and a charge for a product I didnt receive. Ive looked at all my credit cards and theyre all guilty. I believe PayPal needs to refund all that money. I paid them out of my XXXX banking account, which is now closed as Im sure theres other charges that were refunded as well. They need to reconcile my account appropriately and issue credits to my credit cards. They cant refund my bank account because they were blocked, so if cash is due after the refunds are appropriately credited to my account, then they need to reconcile the remainder with me to get a direct deposit to my checking account, because when people mail me checks that most often dont receive them. Someone stole some of my credit cards recently and I just noticed since then somebody stole my checkbook. The day they got the credit cards they got my license too. Im really screwed here. Now I got somebody walking around my checkbook my license, and somehow I got fraudulent charges to that credit card that was stolen and they were labeled XXXX XXXX as well when it was XXXX XXXX card that was stolen and now I have more fraudulent charges and they were compliments of XXXX Bank. Wow.

Company response to consumer: Closed with monetary relief