Consumer complaint received 2025-11-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
CFPB Complaint Inaccurate Credit Reporting, Failure to Validate Debt, and Continued Collection Post-Charge-Off Attached documentation/screenshot evidence of XXXX XXXX and XXXX XXXX report proving inaccurate reporting and charge off status from Citibank well still reporting a balance. Company :
Citibank , N.A . / The Home Depot Credit Card Account Number ( partial ) : XXXX Date Opened : XX/XX/2017 Balance Reported : {$4700.00} Status : Charged Off Credit Bureaus Reporting : XXXX XXXX XXXX Summary of Complaint I am filing this complaint against Citibank , N.A . ( The Home Depot Credit Services ) for continuing to report and attempt collection on an account that they themselves have declared as charged off. Despite reporting the charge-off, Citibank continues to list a balance due, re-age the account monthly, and furnish negative data to the credit bureaus. This practice is inaccurate, misleading, and in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ).

Additionally, per IRS Code 6050P, once a debt has been charged off, the creditor is required to
issue a Form 1099-C ( Cancellation of Debt ) to the consumer for tax purposes. Citibank has not provided this documentation.

Until such time as the 1099-C or lawful accounting documentation is produced, Citibank has no standing to continue collection, communication, or credit reporting activities regarding this alleged account.

Details of the Issue 1. Inaccurate Reporting After Charge-Off Citibank has reported this account as charged off but continues to show an active balance of {$4700.00}.

The account is being updated monthly on all three credit bureaus, effectively re-aging the delinquency, which violates FCRA 623 ( a ) ( 1 ) ( A ).

Once a debt is charged off, it can not continue to be reported as an open or collectible obligation.

2. Failure to Issue IRS Form 1099-C A charge-off is a taxable event under IRS regulations.

Citibank has likely claimed a tax deduction for this charged-off debt but has not issued me a 1099-C as required by IRS Publication 4681.

This omission prevents me from properly reporting the event on my own tax return and raises concerns of potential misreporting or tax evasion by the creditor.

3. Demand for Validation and Accounting I request a complete accounting ledger for this account in accordance with Generally Accepted Accounting Principles ( GAAP ), showing the full transaction history, write-off entries, and any transfers or assignments. 
I also request full disclosure of whether this account was securitized, monetized, or otherwise used as a financial instrument without my knowledge or consent.

4. Unauthorized Collection Activity I have been contacted by debt collectors attempting to collect this same charged-off debt.

If the debt has been sold, Citibank must cease all reporting and collection activity as they no longer have ownership or standing.

Cease and Desist Demand Effective immediately, this serves as a formal cease and desist notice to Citibank and any of its affiliates, subsidiaries, or collection agents.

You are hereby instructed to : Cease all collection activity, communication, and reporting on this account until such time as you can provide : 1. A valid Form 1099-C showing cancellation of the debt ; 2. A full GAAP-compliant accounting ledger ; and 3. Verification of any securitization or transfer of this account.

Failure to comply will be viewed as willful noncompliance under the FCRA, FDCPA, and IRS regulations, and may be subject to further regulatory and legal action.

Requested Relief I respectfully request that the CFPB require Citibank to : 1. Provide complete and lawful validation of this alleged debt, including accounting, transfer, and tax documentation.

2. Issue a Form 1099-C if the account has been charged off as reported.

3. Immediately cease all credit reporting, collection, or communication efforts until such proof is provided.

4. Correct or delete any inaccurate or misleading information from XXXX, XXXX, and XXXX.

5. Investigate whether Citibanks continued reporting and collection efforts post-charge-off constitute deceptive or unfair practices and/or potential tax violations.

Supporting Documentation Copy of the credit report showing charge-off and ongoing monthly inaccurate updates Consumer Statement I am not refusing to pay a lawful debt. I am asserting my right to accurate reporting, fair treatment, and full compliance with federal credit, tax, and accounting regulations. Citibanks continued re-aging and reporting of a charged-off account without a 1099-C constitutes inaccurate, deceptive, and potentially unlawful conduct that harms my credit and financial standing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief