Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
This complaint is regarding Experian Credit Reporting Agency 's unfair and illegal reporting practices related to an unverified debt that has been adversely affecting my credit report and overall financial well-being. The disputed debt in question is being reported by Experian, and the creditor associated with this debt is XXXX XXXX. The creditor, XXXX XXXX, purchased this debt from a creditor. This is a debt that I do not owe! However, it appears they have not conducted the necessary due diligence when reporting to Experian. There is no disclosure or documentation indicating how the debt was acquired or how my personal information was obtained and verified prior to its reporting. Moreover, IThis lack of transparency not only violates fair debt reporting practices but also calls into question the legitimacy of the reported debt. 

I believe that Experians actions, as well as those of the creditor involved, violate both federal and state laws designed to ensure accurate and fair credit reporting. I request that the Consumer Financial Protection Bureau ( CFPB ) hold the credit reporting agency, Experian accountable for their failure to comply with the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ) regarding the accuracy and completeness of the information they report.

Failure to Provide Debt Verification : Under the Fair Credit Reporting Act ( FCRA ), Section 609 ( a ) ( 1 ) ( 15 U.S.C. 1681g ), consumers are entitled to request all information in a consumer reporting agencys file, including the sources and methods of verification of any disputed debt. Despite this, Experian has failed to provide written documentation detailing how the alleged debt was verified. This omission directly contravenes my rights under federal law.

Reporting of an Illegal Item : The continued inclusion of this unverified debt on my credit report represents an illegal reporting practice. According to the FCRA, all information reported must be accurate and verifiable. The lack of proper verification and the failure to notify me in writing of the methods employed to verify this debt raises significant concerns regarding compliance with these legal standards. 

Lack of Due Diligence by the Creditor : The creditor, XXXX XXXX, purchased this debt from the original creditor. However, it appears they have not conducted the necessary due diligence when reporting to Experian. There is no disclosure or documentation indicating how the debt was acquired or how my personal information was obtained and verified prior to its reporting. This lack of transparency not only violates fair debt reporting practices but also calls into question the legitimacy of the reported debt. 

The specific violations I have encountered include : 1. Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) : The FCRA mandates that credit reporting agencies maintain reasonable procedures to ensure the " maximum possible accuracy '' of the information in consumer reports. The persistent errors on my reports indicate a lack of adherence to this requirement.

2. Failure to Conduct Proper Reinvestigation ( 15 U.S.C. 1681i ( a ) ) : When a consumer disputes information, the credit bureaus are required to conduct a " reasonable reinvestigation '' within 30 days. Despite providing supporting documentation, the reinvestigation process has failed to correct these inaccuracies, which suggests noncompliance with this provision.

3. Failure to Delete Inaccurate Information ( 15 U.S.C. 1681i ( a ) ( 5 ) ) : The FCRA requires that inaccurate or unverifiable information be deleted from a consumers credit report. The continued reporting of these errors violates my rights under this section.

4. Neglect of Furnisher Responsibilities ( 15 U.S.C. 1681s-2 ) : The entities that provide information to the credit bureaus ( " furnishers '' ) are required to ensure the accuracy of their reports and promptly correct any errors. The credit bureaus have failed to ensure that furnishers comply with this requirement.

5. Failure to Provide Full Disclosure of Information ( 15 U.S.C. 1681g ) : The FCRA requires credit bureaus to disclose all information in a consumer 's file upon request, including the sources of that information. The credit bureaus have failed to provide complete and accurate disclosures of the information in my file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation