Consumer complaint received 2025-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
I am filing this complaint against XX/XX/XXXX for fraudulent auto loan activity, failure to provide legally required documentation, predatory lending practices, and knowingly collaborating with a dealership engaged in illegal conduct. I have requested copies of the original signed loan documents * * more than ten times * *, and XXXX XXXX refuses to comply. They have not provided any contract containing my valid signature or any legally enforceable agreement. 

# XX/XX/XXXX. XXXX XXXX Failed to Provide Original Contract Documentation * * Under the * * Truth in Lending Act ( TILA ) 15 U.S.C. 1635 & 1638 * *, a consumer is entitled to the complete and accurate disclosure of financing terms * * before entering a binding contract * *. 
Despite repeated written requests, XXXX XXXX has * * not provided * * : * A copy of the signedXX/XX/XXXX ) * Any truth-in-lending disclosures * Any document showing a lawful interest rate agreement * Any documentation with my legitimate signature This is a violation of federal disclosure law and * * automatically invalidates the legitimacy of the alleged loan * *. 

# # * * XXXX. The Dealership Went Out of Business the Day After the Vehicle Was Purchased * * The dealership that sold the vehicle * * closed down the immediately following day * *, and XXXX XXXX was fully aware of this. When a dealership closes immediately after a sale, it is commonly an indicator of : * * * Bait-and-switch financing * * * * * Fraudulent contract assignment * * * * * Auto loan packing or falsification of interest rates * * * * * Violation of the Federal Trade Commission Act ( FTC Act 5 ) * * prohibiting deceptive and unfair business practices XXXX XXXX knowingly accepted the contract from a dealership involved in fraud and continued to enforce that fraudulent contract. 

# # * * 3. The Loan Terms Were Falsified I Did Not Sign the Interest Rate They Claim * * XXXX XXXX has me under a contract * * I never signed * *, with an interest rate that was never disclosed, agreed to, or legally executed. 

This behavior constitutes : * * * Contract forgery or unauthorized execution a criminal offense * * * * * Violation of UCC 3-401 & 3-403 * * ( no party may be held liable on a contract without an authentic signature ) * * * Violation of the Federal Truth in Lending Act * * ( lack of disclosure = predatory lending ) # # * * 4. The Vehicle Was Not Functional, and Contract Promised 90-Day Major Repair Coverage * * The loan documents state that * * major repairs would be covered for 90 days or XXXX miles * *. The car did * * not run properly from day one * *, and no repairs were provided despite multiple requests. 

This constitutes : * * * Breach of Contract * * * * * Violation of MagnusonMoss Warranty Act ( 15 U.S.C. 2301 ) * * * * * Deceptive auto sales practices prohibited by 16 CFR Part 455 Used Car Rule * * XXXX XXXX continued to enforce a defective loan despite knowing the dealership was shuttered and could not fulfill required repairs. 

# # * * XXXX. XXXX XXXX Engages in Predatory Auto Lending * * XXXX XXXX has a documented history of : * Increasing loan balances without justification * Claiming to work with customers while adding fees and interest * Refusing to accommodate disputes or document requests * Preying on vulnerable consumers with high-risk loans * Violating * * DoddFrank Act UDAAP regulations ( Unfair, Deceptive, or Abusive Acts or Practices ) * * This pattern of conduct fits the definition of a * * predatory auto lender * *. 

# # * * XXXX. XXXX Refuses to Comply With Document Requests * * Under both : * * * Fair Credit Reporting Act ( FCRA 609 ( e ) ) * * * * * Equal Credit Opportunity Act ( ECOA Regulation B 12 CFR 1002.12 ) * * A financial institution must provide copies of all application records upon request. XXXX XXXX has repeatedly refused. 

This refusal in itself is a violation of federal law. 

# # * * 7. Requested Action * * I request that the CFPB : 1. Investigate XXXX XXXX for : * Fraudulent contract assignment * Failure to provide required documentation * Predatory lending * Knowingly enforcing a fraudulent auto loan 2. Require XXXX XXXX to : * Produce the original contract with my authentic signature * Provide proof of lawful interest rate disclosures * Provide all signed TILA disclosures * Provide documentation of repair obligations * Provide transaction records with the dealership ( now closed ) 3. Remove this fraudulent auto loan from : * My credit reports * All internal servicing systems * Any collateral-based collections 4. Provide written confirmation of closure, removal, and correction.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation