Consumer complaint received 2024-07-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
In revenge for ( 1 ) me complaining to JPMorgan Chase Bank , N.A . about their horrible customer service and their deletion of my critically important account data and ( 2 ) my complaint to the CFPB about JPMorgan Chase Banks banks illegal actions, the bank has retaliated by stealing the funds in my consumer bank account. The banks efforts to relabel their theft as a freeze or a restriction do not change the fact that the bank has taken possession and control of my money in violation of the California Penal Code and banking law. This is a crime and I am reporting it as such to law enforcement. Any and all bank personnel authorizing or participating in this theft of my funds are co-conspirators in a crime. 

The bank has taken this criminal action in a fit of anger at my criticism of the bank for its legal violations and lies upon taking over First Republic Bank. My criticisms were widely published on social media and led to a XXXX XXXX XXXX article about the anger First Republic Bank customers feel about their mistreatment by JPMorgan Chase Bank. 

It is illegal for a bank to prevent their deposit customer from accessing their deposit funds. The fact that JPMorgan Chase Bank is angry about my public criticism does not excuse their illegal actions. 

I was on the phone all day on XX/XX/year> with various JPMorgan Chase Bank , N.A . ( Chase ) personnel. That morning, I transferred funds from my Chase business account using the banks real time funds transfer service. I requested a transfer from my consumer checking account using the same real time funds transfer service but the bank put a transfer from my personal checking account under review. When I called the bank again, the banks personnel assured me that the bank was doing anti-fraud checks and promised me that the transfer would go through. I relied on that promise. 

At XXXXXXXX XXXX Pacific time on XX/XX/year>, I received an email from XXXX saying that due to recent activity, or because we need more information from you, we have restricted your account ( s ) and may need to close it soon. The banks email said I should call the bank to address the issue. I immediately did so but the banks online staff said the account had been closed as of XX/XX/year> and that the decision was final because the decision was made by senior bank management. The banks personnel said that a letter had been mailed to me but I notified the bank that I was not at my California address and could not receive mail at that address. I have received no notice of any kind from JPMorgan Chase Bank related to my account, restrictions on the account, or closure of my account and I provided notice to the bank about this on Chases recorded call. The bank was engaging in deceptive and fraudulent behaviour by saying in writing that the account was only restricted and that the problem could be resolved by me calling the bank. That was a lie. The bank had already decided to restrict my account and the email was a ruse to lure me into thinking that a good faith conversation would resolve the issue. 

I requested two transfers from my consumer account and each time the banks online message was We rejected this transfer. As of XX/XX/year> at XXXX XXXX Pacific time, the banks online dashboard shows an available balance / present balance of {$1100.00}. I have no access to those funds. The bank has not returned those funds immediately to me as it is required to do by law if the bank closes a bank account. The bank has stolen my money. 

In addition to the bank stealing my money, I found out on XX/XX/year> at XXXXXXXX XXXX Pacific time that Chase secretly closed my credit card account when I tried to use the card for an essential consumer purpose and the card was declined. I called Chases customer service who told me that the bank had decided to close the account due to inappropriate customer conduct. This is transparently retaliation for my filing complaints with the CFPB and for complaining to Chase about their horrible customer service and illegal action. 

Chases theft of funds and abrupt closure of my credit card has caused a cascading crisis for me. Checks were returned unpaid, rent was not paid, XXXX and XXXX payments were rejected, and vital credit card payments were rejected. Including the {$11000.00} Chase stole, as of XX/XX/year>, my financial damages are $ XXXXan amount that is due and payable to me today.

Company response to consumer: Closed with non-monetary relief