Consumer complaint received 2026-01-22 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Trouble during payment process — Private mortgage insurance (PMI)
Company: MUTUAL OF OMAHA MORTGAGE, LLC
State: ME

Complaint narrative:
I have an consumer residential Mortgage with Mutual Of Omaha Mortgage ( " MOOM '' ) The mortgage is a " Home Equity Conversion Mortgage '', funded on XX/XX/XXXX, has been in good standing since inception. The Complain is in 2 parts. Part 1 of my complaint alleges that " MOOM '' violates the Truth In Lending Act ( " TILA '' ) of 1968 and Regulation Z, Section 1026-41 by denying consumers copies of their account statement after 2 years outstanding. See attached " XXXX  XXXX '' printed from " MOOM '' Reverse Department website. The aforementioned statue requires statements be made available for the life of the mortgage loan. Part 2 of my complaint alleges malicious and intentional ambiguity surrounding the offsets for MIP applied to unscheduled payments The loan documents and Prepayment forms all disclose that unscheduled payments, " partial prepayments '' are offset against MIP even including '' " initial MIP ''. However, the ambiguity of even, '' initial MIP '' obfuscates if the MIP offset is the " initial " MIP incurred during the first month post closing or that initial MIP that accrues during the initial year etc. Additionally, " MOOM '' is paid twice or event 3 times for MIP, once at closing initially, see XXXX  XXXX -HUD 1 Settlement Statement XX/XX/XXXX ( I paid {$18000.00} ) ; monthly ( see XXXX  XXXX Account statement dated XX/XX/XXXX where paid {$1100.00} ) and then again when unscheduled payments are made. This is evidence of egregious and predatory lending practices exercised against senior citizens. 

On XX/XX/XXXX I made a {$4600.00} ( See XXXX  XXXX Account statement XX/XX/XXXX ) unscheduled payment hoping a large majority of the payment would be offset against the interest charged/accrued so I could receive a 1098 and deduct that amount on my XXXX income tax return. MOOM marketing/Sales Representatives espoused this feature as a benefit of having a residential mortgage with " MOOM ''. I called nearly every month post payment date. Company representatives told me I'd receive a 1098 but couldn't remotely estimate the amount that would be on said 1098. I estimated at worse case the {$4600.00} payment I made would be offset by " initial '' MIP charges meaning those that had accrued since the beginning of XXXX, ( XX/XX/XXXX Statement $ XXXX see XXXX  XXXX ). After countless communications XXXX XXXX, in late summer of XXXX, I was rudely informed that my {$4600.00} would be offset against the {$18000.00} THAT I ALREADY PAID/SATISIFED AT CLOSING!!!!!! I immediately replied that this was double charging as I had satisfied those expenses at closing. I rolled the total closing costs, {$30000.00}, which included the {$18000.00} in MIP ( XXXX XXXX XXXXXXXX XXXX ) into the mortgage. The fees, {$30000.00} in total included {$18000.00} of MIP, reflected as advances ( " draws '' ) on the MOOM mortgage as well as the first mortgage that I refinanced, {$100000.00} ( XXXX XXXX XXXX XXXX ) .I received a 1098 for MIP from MOOM . MIP was no longer deductible as of XXXX ( XXXX tax year ). 
" MOOM '' is paid multiple times for MIP This is nothing short of predatory lending against senior citizens who are trying to survive with fixed incomes and gaining access to their home 's equity to survive.

Company response to consumer: Closed with explanation