Consumer complaint received 2024-11-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Description of issue : Concerning : Credit Card Missing promotion, misconduct and potential Fraud by BOA, their case is XXXX I have made many dozen attempts to resolve this via email, XXXX messages, phone, and mail - documented by both BOA and myself. Details can be provided of each interaction should it be needed. 

I can expand on the information but in short Bank of America credit card had a promotion under XXXX for XXXX promoting Get up to 20 % off! Plus get an additional 5 % on select hotels at XXXX when you use code XXXX at checkout. 

On XX/XX/year> I purchased my ticket and fulfilled the entire terms of the promotion. Several representatives have confirmed that I have fulfilled my side of the promotion, and at other times stated that I would be receiving the promotion, but in XXXX months, it has not happened. Since then, i have contacted the Customer service, XXXX team, corporate customer center, XXXX XXXX XXXX and more - several times, and at times had been assured something would be done, but again, XXXX months and no result. The latest response was XX/XX/year> from a XXXX XXXX, but in XXXX calls and XXXX emails since, there has been NO response. I have shown that i have made more than enough efforts to resolve this before contacting your office. 

By not fulfilling their contractual obligation in this promotion, this is a fraudulent behavior which needs to be corrected. 

The text of the promotion was as follows and the XXXX  can be made available : Get up to 20 % off! Plus get an additional 5 % on select hotels at XXXX when you use code XXXX at checkout Offer subject to merchant and program terms. 
For Cash Back Online Shopping Offers : If a merchant processes your order in separate transactions, you'll only earn cash back value on the first transaction. 
Get up to 20 % off! Plus get an additional 5 % on select hotels at XXXX when you use code XXXX at checkout. 
At XXXX our mission is to power global travel for everyone, everywhere. No matter who you are, or where you are going, our travel brands help every type of traveler not only find the trip thats right for them, but get the best value every time.

Access your offer Must Use Link. This is not a cash back offer. Discount is applied to base rate at time of online booking excluding taxes and fees. Discounts not available on all hotels. Discounted hotels are displayed with strike-through pricing. Plus, get 5 % off on select hotels using code XXXX in the Use a coupon, credit, or promotion code field at checkout. Promo code only valid on hotels marked Coupon Eligible and if the Pay-now option is selected when booking. Cancellation and refund rules vary by property. See full terms here. 
- Payment must be made directly with the merchant.- Please review all of the above terms for eligible locations, time and date restrictions. '' And the latest contact is XXXX XXXX at XXXX XXXX with email XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation