Consumer complaint received 2026-03-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Claims Department After nearly a month of back and forth with asking for account closures, seeking access to my account, I have decided to formally file with my bank, and numerous attempts to rectify with the merchant. I am requesting resolve through you with this claim. In the past I had a very good relationship with this merchant, however ; since applicable laws has been coming into place, this merchant was forced to exit XXXX. What did this mean? Any dealings with any customer from XXXX would be not available, and merchants and payment processors would be liable. Face stiff fines and or applicable punishments. I was told on XX/XX/XXXX if I switched my address on file I would have access to said accounts with this merchant. My accounts were set up to auto bill direct offers from this merchant and well as subscriptions and VIP services. I pleaded with this merchant to resolve said issues with the account, allow access or simply close it. The ONLY thing that happened was continual billing, no access to said accounts with this merchant. What XXXX the final straw was being contacted that the TEAM would get this situated for me, offered a VIP purchase and told me to not go through my bank. I asked for the internal structure, and was told this information could not be given. Made efforts to contact what I believe is their merchant processor XXXX, but hit a block wall there. While I continually waited for account closure and or access, this company never once conveyed that even with an address change that they use GPS locationing that prevents any access to their site. I constantly created account tickets for closure, contianully changed my address back and forth, tried every option with the merchant before finally coming to my financial institution. I gave the merchant more than ample time to make things whole with me. There are currently multiple law suits with these companies, because there is no regulation. The quote dual currency is illegal. I want to be clear, my relationship was excellent, before this whole XXXX transition exit. But, being billed for items I have no access to, and would ever be able to have access to is theft, fraud and extortion. I was completely mislead to continually be kept being billed. I finally had to stop the bleeding. I was told that going to my financial institution would be costly for the merchant, and they would work to resolve this. What this merchant did was create offers too good to be true, to continually keep me out of my account, bill my account and basically just bill for no services received and or rendered, used or received, even after request for closure. There is no contact phone number available, no address available outside of a designated box. When the merchant has attempted to make an outbound call to me, the number is blocked, and states unknown caller. The zen desk client is currently not available with this merchant. After doing some research several of their previous customers have had the same troubles I have had. No response, closed tickets, etc. I will include those screenshots as well. Please see all attached screenshots I spoke with Chase Fraud Department on XX/XX/XXXX after I received a notification that my claim was closed. The representative told me to call the company at XXXX not even realizing this is NOT a phone number. The representative spoke very broken English and stated Id receive a letter. I received the letter the following day via the online portal. It stated my credit was being reversed on XX/XX/XXXX. Chase did not fully investigate, nor did they attempt to call me to speak with me after I provided them details and ask for their method of investigation. I provided clear emails of how I sought to remedy this with the merchant and got the run around. This merchant can no longer transact in XXXX due to laws in place. Chase failed me, by not hearing me out, requesting further documentation and not providing me with the investigation methods and any documentation from the merchant.

Company response to consumer: Closed with explanation