Consumer complaint received 2025-12-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: GA

Complaint narrative:
I bought a XXXX product on XXXX on XX/XX/XXXX. It was a gift for someone. It cost {$58.00}. The person I bought it for tried to activate it and it would not activate and we were told it was counterfeit or not valid. It has been a drain trying to get my money back from XXXX. So XXXX has banned me from their website saying they were trying to protect their customers from me for no reason and I am not a scammer but they have this scammer on their website selling invalid products and won't allow me to contact this customer or request a refund. I tried to get my refund and I can't even contact XXXX or anyone anymore. Everything is robots. I need my money back ASAP. I don't have money to give to scammers or this scamming company. I don't deserve this from this scamming discriminatory company. I am beyond angry. They need to give me a return on a scam product that I bought thinking it was legit. The webpage profile is XXXX XXXX XXXX. It should be illegal for any company of the size of XXXX to not have a good contact number and a way to speak to a live person if the customer has a problem. Too much is at stake. They have no right to take and keep all of my personal information and then cancel my account for no valid reason and accuse me of something for no reason. They are thieves and corrupt. I called. Tried to email. Tried to use the auto system. Went to XXXX. They are not available for me so I don't think they are for other customers either. They have another number I used also XXXX. All consumers should have live people to talk to, not robots. They do this so they don't have to be held accountable.I made a report with the ftc. They advised that I reach out to the merchant to get my money back while they investigate. So on XXXX XXXX, XXXX, I went to XXXX to dispute. I explained that I did the filing late because it was a gift purchase actually. The person who I bought it for was in the hospital and wasnt able to try and activate the item until they were out. When they tried they received a message saying the item was invalid. This made me really angry. I have also been trying to get my money back from XXXX for over a month. They won't respond or allow me to contact the seller. They also have blocked me for no reason. They didn't answer the XXXX XXXX XXXX either. But XXXX denied my claim even though I am telling them that my mkney was sent to a scammer selling counterfeit products. They said because it was made over 30 days. So what. I have need trying to get my money back. And it has been a circus. XXXX is trying to say I can't dispute it ebmvdn though I didn't get what I paid for because they only cover 30 days. It said I had until XX/XX/XXXX. They are going all out of the way to protect scammers. These companies are getting way out of hand. They are not my friend and I dont want them having any of my personal information. I need them to give me my money back and stop supporting scammers. That stick could have viruses or anything. But it wasn't what I paid for. In fact, it was worse. It was a fraudulent item sold on XXXX. They should be helping me, not blocking me from getting my money back. It's like they are in on it.

Company response to consumer: Closed with explanation