Consumer complaint received 2025-05-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Skyline Financial Corp.
State: PA

Complaint narrative:
I was set to close on the property at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When we arrived the door was locked and after calling the lender, we were told that the closing time was changed to XXXX. I was given the closing costs of {$2300.00} and had a check for {$2500.00} for any slight variance because it changed at least 5 times in the week prior to closing. At XXXX XX/XX/XXXX, I received a text from the lender stating that I was now required to payoff XXXX debt collections on my credit report at closing at XXXX. So in less than XXXX hours I had to come up with an additional {$2300.00} to payoff XXXX portfolio recovery collections. I told her that I would negotiate with the collection agency to get a lower payoff to save some money. The collection agency agreed to take {$1600.00} for the payoff of 2 loans. The 3rd collection was already paid prior, so no balance remained on that one. So I went to my bank and got a 2nd check for {$1600.00}. So in total I took {$4100.00} to cover closing and the 2 debt payoffs. The total was {$4000.00}. The lender agreed. When arriving at closing at XXXX, my realtor and someone from a notary was present. The closing disclosure was not correct. It had the full amount on it for the collections vs. the negotiated amounts. So it didn't balance. We called XXXX from skyline lending and asked for her to send over a revised one with correct amount. She stated her boss was gone for the day and couldnt approve it. She instructed them to take out of the lenders fee to cover the difference and that she would send revised one on Monday to balance it all out. I recieved XXXX checks to send to portfolio recovery after closing, for the XXXX debts in collection. I mailed the checks out XX/XX/XXXX. I was sent an email to sign the revised closing disclosure on Monday. They said I would be getting a small refund of {$160.00} after adjusting some numbers for the collections. Today XX/XX/XXXX, I filed a dispute to have those XXXX debts removed off my record since they were paid 2 months ago. I got a message back saying to call the dispute center. I called and the representative reviewed my account and said that the lender put a stop check on both payments and the account was still open for the full balances. I reached out to my lender and she acted like she didnt know why that happened. She had sent over the revised closing disclosure the following Monday XX/XX/XXXX and had removed the payoffs without telling me and increased my closing cost, yet again. I didnt notice this change because she said I would be getting a small refund which I expected since I paid {$4100.00} for closing costs, and it was only supposed to be {$4000.00}. The lender is now saying that I have no refund available even though the checks were cancelled. They took that {$1600.00} extra that I paid soley to have those collections paid off as a requirement for the loan to get approved and allocated them somewhere else without notice. The lender changed a couple things on the revised document without notice such as the debt collection payoff and the sellers assist ( {$8400.00} to {$6500.00} ) it should have been 6 % of {$140000.00} which is the {$8400.00}. Both of these add up to a couple XXXX dollars in discrepancies that dont add up. No one knows where the extra money went though. I would appreciate a thorough review of the documents provided to see if the missing money can be found.

Company response to consumer: Untimely response