Consumer complaint received 2025-06-19 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Excess mileage, damage, or wear fees, or other problem after the lease is finished
Company: Westlake Services, LLC
State: CA

Complaint narrative:
I needed a XXXX so I went to XXXXXXXX XXXX XXXX XXXX XXXX  I brought a XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX I really needed a XXXX for my children and so I could get back and forward to work and so I could take my children to school and practice so after XXXX XXXX XXXX months of having the vehicle XXXX morning I was driving to work and the vehicle shut down in the middle of the street so I call a tow truck to have the van tow to a shop so they can tell me what was wrong so I could fix I thought it was something minor but the gentleman at the mechanic shop told me that the engine has shut down so I called XXXX XXXX multiple times and I told him what the mechanic said about the vehicle engine shut down, and I told the gentleman that I had went to another car lot and a young lady random be number for the XXXX and she told me that the vehicle was involved in a major collision which I told the gentleman at XXXX XXXX XXXX They did not disclose that to me. They told me the vehicle was involved in a minor accident which was cosmetic, they said they just the bumper and he got the bumper replace and that was it. Also, I gave my paperwork to another car lot in. The young lady told me that the paperwork that I signed was just for the minor cosmetic accident they have for the bumper and that. XXXX XXXX lie to me about the vehicle so I talk to them and they asked me what would I like to be done to fix the issue? I told them I would like my money back that I put down on a vehicle and any money that I was paying on a monthly basis for the vehicle the gentleman told me oh no we told you about the vehicle involved in the accident and I told him no idea that you told me that I signed paperwork which I took my paperwork and looked over. It took her to another car lot and the young lady do you let me know they know I did not sign no paperwork for a major car accident and I told her if I knew about a car accident I wouldnt even got the vehicle because this is the only vehicle I was buying for the first time and I need it for to get back-and-forth to work for my children so I reach out to XXXX XXXX XXXX XXXX XXXX XXXX car log went through to finance a Vehicle They is trying to get me to pay a lot of money to fix the issue telling me I can keep the vehicle but pay them all this money for the vehicle idea explain to them what the situation was and we talked about on how I always make my payments on time every month, but I told them that Ive been having hardships because of the vehicle being broke down. I cant keep a vehicle and it doesnt run. Ive been paying money every day to go back-and-forth to work XXXX be paying for a XXXX XXXX days a week Ive been paying for a Lyft to go to work and back to work for months almost a year and I dont have money to keep paying on a vehicle that is broke down and is not my fault that the vehicle is broke down. I kept up all the mechanical like fixing the brakes, doing a oil change for the vehicle, but when the vehicle engine shut down, that was not my fault, the company already knew this and did not disclose that to me right now I have been going through a lot of emotional stress and financial due to this vehicle breaking down I told the people at the car lot that XXXX a honest Customer I paid the money down for the vehicle and Ive been making my car payment on time every month because XXXX that kind of person I pay what I owe, but you guys have scheming me and its not fair that I have to go to all of this emotional distress. I have to make sure I pay for a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX again and explain XXXX the situation and they are still trying to get me to pay money for the vehicle like I told them. The only thing I want is my money that I put down on the vehicle, which was {$3000.00} and I want my money that I have been paying every month even when the vehicle got broke down I will still make it a monthly payment on a vehicle that I was not driving and its just parked here at my house. I dont think its fair for these people to get over on me when I was being a honest citizen and a member of this society when XXXX just a mom trying to work and do right and make sure me and my children have something that I can better life for my children. I have been going through so much stress and hardships and its getting unbearable. I just need for you guys to help me and make them give me back my {$3000.00} and give me back my money that XXXX put into this vehicle because this is very unfair on every level.

Company response to consumer: Closed with explanation