Consumer complaint received 2025-02-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA

Complaint narrative:
I have been a Checking and Savings customer with Capital One Bank for about 3 years. I decided to apply for a Capital One VentureOne Rewards Card on XX/XX/year> after researching rates and offers. 

As of XXXX, Capital One 's website shows an offer of 0 % APR for 15 months on all purchases and balance transfers. As a current customer, I logged in to my current account to make sure the new card was linked to my current account. 

I followed all prompts to apply for the VentureOne Rewards card, which included a page that showed as a current customer, I was being given the offer of XXXX travel points if I spent {$1000.00} in the first three months, instead of the standard offer of XXXX points for spending {$500.00} in three months. There were no other mentions of differences in my offer.

After completing my application, I was instantly approved. I received an email that stated I was receiving 0 % APR through XX/XX/year>. I realized this was only about 9 months instead of the advertised 15 months. I logged into my account and found my new card, which then listed my 0 % APR was only through XX/XX/year>, now less than 9 months. 

I promptly called Capital One account services to remedy the situation, but was told " that is the offer you were given '' since it was through my current account instead of through the XXXX page. I asked to speak to a manager who said there was nothing they could do. 

I have reviewed the application terms currently on Capital One 's website for the XXXX card. It states the following : " Annual Percentage Rate ( APR ) for Purchases and Transfers : 0 % introductory APR for the first 15 months that your account is open. After that, your APR will be 19.24 %, 25.24 % or 29.24 %, based on your creditworthiness. This APR will vary with the market based on the Prime Rate.

...

I understand that I am not eligible for this offer if : - My application is received after this offer expires, is incomplete, unreadable, inaccurate or can not be verified.

- My address is not in one of the following locations : the 50 United States, Washington, D.C., XXXX XXXX or a U.S. military location.

- My address is a correctional institution. 
- My monthly income ( my disclosed total annual income divided by 12 ) doesn't exceed my monthly rent/mortgage payment by at least {$420.00}. Or, Capital One otherwise determines that I am unable to make my monthly payments.

- I am under 18 or do not have a valid Social Security Number or Individual Taxpayer Identification Number.

- I have applied for a Capital One credit card 2 or more times in the last 30 days. 
- I have received a new cardmember bonus for this product in the past 48 months. 
- I have a past due Capital One credit card account. 
- I am over my credit line on a Capital One credit card. 
- I have had a Capital One credit card that charged off within the past year. 
- I have a non-discharged bankruptcy ( one that is still unresolved ). 
- I have implemented a credit security freeze or credit lock with one or more of the credit bureaus, which prevents Capital One from accessing my credit report.

" As I do not meet any of the list criteria, I do not understand why I was given a different APR offer than what is listed on the website, and Capital One refuses to do anything about it.

Company response to consumer: Closed with explanation