Consumer complaint received 2025-01-12 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: AMERICAN EXPRESS COMPANY
State: VA

Complaint narrative:
I called XXXX XXXX XXXX to ask for an updated general ledger because my XXXX other attempts since XX/XX/XXXX of XXXX have been denied. Earlier in the year I had to call XXXX times to ask for a payment received statement and had to call multiple times and speak to a manager to actually get this to me. On Monday XX/XX/XXXX I called and asked for ledger and the gentleman was rude and harassive and took great joy in making fun of me for only sending {$30.00} money orders. Made fun of me and belittled me for making those payments. My question was why payments weren't being posted and money orders that were sent weren't being credited to the account and they were not reporting me correctly to American express. On XX/XX/XXXX I put in writing that I wanted a statement of payments made. On XX/XX/XXXX with my mailed and money order I put a written statement of requesting a balance sheet. On XX/XX/XXXX when I made a money order payment I again put in writing that I wanted a updated statement of payments made. On XX/XX/XXXX I put that payments were not being received in writing and asked that I have a statement. My bank truest wrote a check for {$110.00} on XX/XX/XXXX and I called XX/XX/XXXX to ask why that payment wasn't posted or cash because again it's been mailed to the XXXX  XXXX address in the gentleman on the phone was rude obnoxious hateful and thoroughly enjoyed degrading me. I don't know if American Express knows that these people are so hateful and deny multiple attempts to get a statement to show payments paid. I mailed in a copy of the money order receipts because they too have not been posted this is something I have been asking for with proof of that ledger request on XX/XX/XXXX. Since the beginning of XX/XX/XXXX I have been denied every single request of payments paid because there are multiple money orders and bank checks that have not been cleared and I believe this is malice and intention because the XXXX XXXX XXXX representative personally just doesn't like me I can't think of any reason why XXXX XXXX at XXXX XXXX XXXX would be so hateful to a customer who is doing everything possible to make payments but also ensuring payments are posted you can reach XXXX XXXX at brandon.barrett @ XXXX XXXX XXXX he is incredibly hateful and enjoys making people feel like garbage for falling behind on payments during you know a XXXX  recession epidemic. Please help me find my dignity as well as proof that payments made her being posted in a timely efficient manner as American Express is showing delinquent payments but as a consumer I can show it takes over XXXX  days for a payment to be received and cleared if not longer and XXXX XXXX refuses to give people statements because he thoroughly enjoys ridiculing them to ensure they feel like absolute garbage. His statement was why are you only sending {$30.00} money orders. He was hateful and rude and overspoke me to where I was fearful to say anything further and had to hang up is there a crime against sending payments every chance you have a few dollars to catch up and have someone like XXXX take away your dignity. Is this how the American people are treated. This is why people commit suicide because they try their hardest and someone like XXXX XXXX puts them down and makes them feel hopeless all on behalf of what American Express doesn't American Express know their collection agencies are horrible and hateful and degrading when they speak to their customers? Did they bully them and enjoy making fun of them for sending XXXX or {$40.00} payments but refuses to cash the $ XXXX  monthly payment that true is sent on the XXXX and here it is XX/XX/XXXX and it hasn't even been cleared. Please help the stress of trying to do better was slapped in my face when XXXX XXXX made fun of me because he needed to feel superior to me all because I make additional payments in a month instead of just giving him my banking information like he demanded? I don't have a court ordered document demanding that I give them a personal banking information so I was he allowed to treat me so horribly

Company response to consumer: Closed with explanation