Consumer complaint received 2025-07-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I would like to file a complaint against citi for unclear or leading disclosure. Nowhere in the benefits section for preferred boarding does it state that you must use the card in order to receive the benefit with AA : FULL TERMS FOR THIS SUB-SECTION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Terms and Conditions Preferred Boarding For benefit to apply, the XXXX XXXX XXXX account must be open XXXX  days prior to air travel, and reservation must include the primary credit cardmembers XXXX XXXX XXXX XXXX XXXX  days prior to air travel. 

If you are checking in online for your flight to be eligible for preferred boarding on this trip, you must be a party to this reservation and apply and be approved for a XXXX XXXX XXXX credit card through the link on the checking bags page XXXX  or mobile app during check-in. To access this link, you must have an active domestic flight reservation that departs within XXXX or be eligible for check-in. 

If your credit card account is closed for any reason, this benefit will be cancelled. This benefit will not be available for travel on codeshare flights booked with an XXXX XXXX flight number but operated by another airline. Up to XXXX ( XXXX ) companions traveling with and listed in the same reservation as the XXXX XXXX XXXX XXXX XXXX XXXX  are eligible to board at the same time as the XXXX XXXX XXXX  XXXX terms and conditions are subject to change without notice. 

Eligible credit cardmembers will board after Priority boarding is complete, but before the rest of economy boarding. The boarding benefit will display on your XXXX XXXX boarding pass as XXXX XXXX. This benefit applies on flights marketed and operated by XXXX XXXX, or on flights marketed by XXXX XXXX and operated as XXXX XXXX flights by XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, or XXXX XXXX XXXX XXXX. 

XXXX XXXX XXXX  HERE IS AN EXAMPLE WHEREIN IT EXPLICITELY STATES THAT CONDITION : 25 % savings on eligible inflight purchases XXXX XXXX XXXX XXXX XXXX will receive a 25 % savings on inflight purchases of food and beverages on flights operated by XXXX XXXX when purchased with their XXXX XXXX XXXX XXXX XXXX XXXX  the last sentence is what is missing with the preferred booking portion. If their argument is " well that's the part of the user agreement, and if you're not using the card then agreement is not in action, then why disclose that portion on the other sub-sections? 

I reached out to XXXX  and requested for my priority booking to be validated and they declined. I advised them that I will escalate this, and their lack of action is what puts companies at risk for class action lawsuits ( I did not threaten them with legal action, just stated that their lack of taking action and hoping the consumer goes away is exactly what frustrates people and draws them to attorney 's ) ; they did not take any action except for point me towards their complaints department. I fly out tomorrow so this is very inconvenient.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation