Consumer complaint received 2025-11-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: M&T BANK CORPORATION
State: NH

Complaint narrative:
The line of credit has multiple issues that had gone on for years being In XXXX, I took out a {$15000.00} home equity loan that required a $ 60 monthly payment. From the very first payment, I paid {$120.00} every month, which is double what I owed, and I never missed a single payment for the entire XXXX loan. Even though I paid double for the entire life of the loan, my balance never went down. According to their own paperwork my TLC changes greatly. Even though I took out the entire amount in one transaction. Every monthly statement showed almost the full balance still there, and the bank kept charging me interest and insurance every month even when the credit line was listed as suspended. The bank also changed my credit limit several times without my permission, added insurance I never agreed to, added fees that I did not owe, and delayed posting my payments. After 10 years of paying double, the bank still demanded that I pay the full {$15000.00} at the end of the loan, which is the same amount as the original loan. In total, I paid {$29000.00} on a {$15000.00} loan that should have cost me {$7200.00}. 

Origination Lender : Peoples United Bank Successor Servicer : XXXX XXXX XXXX XXXX ( liable by merger ) Loan Type : Home Equity Line of Credit ( HELOC ), misrepresented as XXXX term loan Origination Amount : {$15000.00} Start Year : XXXX Maturity Date : XXXX XXXX XXXX Monthly Payment Required : $ 60 Monthly Payment Actually Paid : {$120.00} ( double payments ) Payment History : Never missed a payment Final Payoff Demanded : {$15000.00} Total Paid Over 10 Years : Monthly payments : {$14000.00} Final payoff : {$15000.00} Total paid : {$29000.00} I have uncovered a critical servicing error : Peoples United Bank issued a Notice of Breach of Note and Mortgage dated XX/XX/XXXX addressed to : ESTATE OF XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX  The notice pertains to a different borrower, a different property ( XXXX XXXX XXXX, XXXX, XXXX  ) XXXX and a different mortgage entirely. 
This is a major regulatory breach that directly explains years of misapplied payments, false delinquency reporting, illegal foreclosure pushes, suspense account manipulation, and inconsistent servicing records on my loan. 

1. RESPA 12 CFR 1024.38 ( Servicing Policies & Procedures ) Servicer failed to maintain accurate records. 
Servicer associated my identity and home address with another borrowers mortgage. 
This contaminated my servicing history for over a decade. 
2. RESPA 12 CFR 1024.41 ( Foreclosure Protections ) False foreclosure activity initiated on an unrelated loan. 
Threatened acceleration on a debt that was not mine. 
3. FDCPA 15 U.S.C. 1692e & 1692f Attempted to collect a debt from the wrong consumer. 
Used false, deceptive, and misleading representations. 
4. FCRA 15 U.S.C. 1681s-2 Furnished inaccurate credit reporting.

Failed to maintain accuracy or correct known errors.

5. UDAAP 12 U.S.C. 5531 & 5536 Unfair and abusive servicing conduct.

Conduct likely to cause substantial consumer injury.

6. Successor Liability ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX inherited a contaminated loan file and continued using inaccurate information, violating RESPAs requirement to ensure data integrity after servicing transfers. 

The XXXX breach notice addressed to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : My mortgage account file has been improperly mixed with another borrowers estate, The servicer engaged in false foreclosure activity, And all subsequent recordsincluding delinquency calculations, escrow data, fees, HUD allocations XXXX and credit reportingare legally unreliable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation