Consumer complaint received 2025-01-16 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Climb Credit Inc.
State: VA

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Interview XXXX XXXX XXXX  ) for failing to deliver on the services promised upon my enrollment, despite my full payment of {$6100.00}, and for their refusal to issue a refund, even after multiple attempts to resolve the matter. 

XXXX. Transaction Details : Transaction Date : XX/XX/year> Payment Amount : {$6100.00}, with the first installment of {$280.00} paid on XX/XX/year>, through Climb Credit, which is partnered with Interview Kickstart. 
XXXX. Promised Services : At the time of enrollment, XXXX assured me of the following services : Interview preparation for roles at top tech companies such as XXXX, XXXX, and XXXX. 
XXXX resume writing assistance. 
On-demand, daily one-on-one technical and career coaching sessions. 
Unlimited interview preparation assistance with prompt responses to all queries. 
Access to comprehensive course materials for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX interviews, available from day XXXX. 
XXXX. Issues with Service Delivery : Despite the clear promises made, I encountered multiple issues with XXXXXXXX XXXX XXXX which include but are not limited to : Lack of Support : There is no direct customer service phone number, and email responses were slow or non-existent unless a refund was mentioned. 
XXXX Promises : Despite repeated requests for technical support and interview preparation, especially for an upcoming XXXX interview, I received no meaningful assistance. 
Failure to Provide Course Materials : I requested access to XXXX XXXX XXXX XXXX XXXX  courses as promised but was given no access or response for several weeks. 
XXXX  XXXX  Interview Sessions : XXXX  interviews were poorly executed, with instructors failing to review my resume beforehand, resulting in generic feedback that was not aligned with the requirements for my targeted roles. 
Instructor Conduct : On XX/XX/year>, I raised concerns regarding rude behavior and unprofessionalism during coaching sessions. 
Delayed Resume Editing : The resume editing service was slow and inefficient, and the changes often came too late to be useful for the roles I was applying for. 
Lack of Availability of Sessions : Despite being promised unlimited sessions, I faced significant delays, and many sessions were scheduled at inconvenient times, often late at night.

Failure to Provide Feedback Sessions : I was promised feedback after a mock interview on XX/XX/year>, but this session never occurred. 
Denial of Access : On XX/XX/year>, I lost access to my portal entirely and was unable to get a response to my request for help, even after multiple follow-ups. 
XXXX. Refund Request : I have made several attempts to request a refund via email and through XXXXXXXX XXXX support channels. At no point during the enrollment process was I informed of a no-refund policy, nor was I provided with an agreement acknowledging such terms. The lack of transparency is deeply concerning and reflects poorly on XXXX 's business practices. 

My repeated attempts to resolve the matter have been ignored. Despite expressing dissatisfaction with the service and my lack of progress due to their failure to provide the promised services, I have not received any acknowledgment or corrective action from XXXX. The lack of response and resolution has only added to my frustration. 

Given that the services I paid for were not delivered, and in light of my multiple efforts to resolve this issue, I believe I am entitled to a full refund under consumer protection laws. 

XXXX. Denial of XXXX : XXXX has refused to issue a refund, despite my continued requests and attempts to address the issue. Initially, I enrolled in the basic service but was persuaded to upgrade to a more expensive program based on misleading assurances about immediate support, a 100 % money-back guarantee, resume optimization, and interview coaching. None of these promises were fulfilled. The delayed responses, poor quality of services, and lack of accountability have caused me significant stress, even requiring medical attention due to the pressure of preparing for important interviews with inadequate support. 

As a result of XXXX 's misleading representations and failure to deliver on their promises, I am requesting a full refund of {$6100.00}. 

I respectfully request that the CFPB assist in resolving this issue. Interview XXXX  has failed to honor their obligations, and I believe it is essential that they be held accountable for their unprofessional conduct. 

Please feel free to contact me if you need any additional documentation or details to process this complaint. I appreciate your attention to this matter and look forward to your prompt assistance in ensuring this issue is resolved fairly. 

Thank you for your time and support.

Company response to consumer: Closed with explanation