Consumer complaint received 2025-03-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
I have had credit cards with Citi Bank for year and had never had a problem. On XX/XX/year>, I opened a checking account and a savings account with Citi Bank. I transferred {$55000.00} from my XXXX XXXX savings account to my new Citi Bank savings account. The transaction on XX/XX/year> shows on my XXXX XXXX statement. I transferred that amount to my new Citi savings account hoping to receive the APY they offered by that time, plus {$750.00} if I kept my money there after 3 months. On the XXXX at night, I tried to access my account online because I need my funds for an emergency. My accounts were blocked. A message popped up every time I tried to access my online account through Citi.com or the Citi app. As of today, XX/XX/year>, I can still use the credit cards I have with them which it's very strange because they say my accounts were blocked for fraud prevention but I can still use my credit card? It doesn't make any sense. I don't have access to any activity, though. I stopped using my Citibank cards because of that. I can't even see how much I need to pay. The bank keeps saying they will send me a letter with the instructions on how to complete the verification letter, but I haven't received it yet. They said they mailed me one on XX/XX/year> and I had to wait 7 to 10 business days. I waited 10 business days and I didn't received it. Now, they said they mailed me another one on XX/XX/year>. As of today, XX/XX/year> I haven't received it either. Despite my efforts to prove my identity, giving them every single information they need, talking to different representatives, calling different number, talking to Citibank Executive Response Unit which opened a case or different cases ( I'm not even sure because they gave me different case numbers ) nothing has been resolved. This is causing financial distress, and stress to my life. I am in extremely need of my funds. 
I have records of the phone calls I've made in case you need that information. But here are the agencies I've filed a complaint and the case numbers : *OCC XX/XX/year> - XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX *CFBP XX/XX/year> - # XXXX. This case has been closed without any resolution. Citibank responded they sent me the letter but I haven't received it. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Attorney General CA XX/XX/year> XXXX XXXX, Attorney General NY XX/XX/year> *IC3 XX/XX/scrub>XXXX XXXX XXXXXXXX XXXXCitibank Executive Response UnitI sent an email on XX/XX/year>. I called their phone number on XX/XX/year> and talked to XXXX, who said XXXX was responsible for my case and would call me back. She hasn't. I called again on XX/XX/year> and talked to XXXX, who gave me another case number and assigned my case to a different representative, XXXX, who will supposedly call me back until XX/XX/year>. 
Here are the Executive response Unite case numbers they have given me : XXXX XXXX XXXX XXXX I need to access my funds that have been held by Citibank for 22 days now. 
I'm in extremely need.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation