Consumer complaint received 2025-03-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
Greetings, I'm hoping you can assist me with an ongoing issue I have been having. Chase bank will not resolve this issue after reaching out many times to numerous departments. I am requesting a credit back to my account back for approximately {$18000.00} due to being overcharged by a company named XXXX XXXX XXXX. A few charges were made to them after purchasing votes for a competition on behalf of my wife. This company falsely claimed that the money from the purchaed votes would be going XXXX XXXX research. They fraudulently take people 's money under the guise of spreading awareness of XXXX XXXX. This company is manipulative and deceptive using tactics involving XXXX XXXX involving XXXX XXXX survivors and others who have lost family and friends to the diesease. After being charged a very large amount of {$18000.00}, I asked where my money was allocated to regarding the purchased votes, I was denied proof of what was being authorized due to " privacy '' concerns. I was also denied proof of where my wife stood in the competition after purchasing votes and she was in first place and then suddenly after they took our money, she went to last place. The company would not tell me how or why she suddenly moved from first to last place or how the standings are initially determined after a round is over and an individual moves on to the next round. For these reasons and due to the extremely deceptive and non-transparent nature of this company 's practices, the money should be returned back to my account. The company then sent Chase a long list of charges as " proof/evidence '' with another person 's name on it stating I made all of these charges. Another persons name on the evidence support me making all of these charges does not make sense. I asked Chase to credit the charges back because of this and they would not help me. Chase said that this is not their money and XXXX will not return it and they will not do anything further for me. They kept transferring me from XXXX department to the next and ultimately, a representative hung up on me. I was shocked to get such treatment after our entire family has multiple accounts with them for decades. Again, this company sadly and deceptively provides false advertisement regarding their competitions leading people to believe they are purchasing something under the guise of the XXXX XXXX research foundation awareness. They even go so far as to have a celebrity be their face initially to get as many people to join as possible and to make their company look legit. It is not until you are far into the competition when you realize the fraudulent and deceptive practices that this company engages in. They are preying on weak and vulnerable individuals who have XXXX or have family members who have died from XXXX. My wife joined this competition after her XXXX unexpectely passed away from XXXX recently. She was trying to honor her mother by joinging an organization that was helping others with XXXX only to find out what a scam this company is. Most of the people involved are organizing a class action lawsuit against this company due to its unethical and predatory practices. Please research XXXX XXXX XXXX. They are all over the internet as a fraudulent company that changes their name and CEO every year or so to avoid lawsuits. As a result of these changes, they are allowed to continue these predatory and fraudulent practices deceiving consumers out of millions of dollars per competition. This competition alone brought in over XXXX XXXX dollars and they only give 1 % to research and pocket the rest of the money. This company needs to be shut down. Therefore, I am asking for your help in recovering these funds please. Chase refuses to help me at this point and is reversing all charges that they temporarily credited back to the account. This is not right. I can provide documentation regarding this, showing they would not give me information on where my money was going when I asked them many times via email, how much was being authorized, where the purchased votes were applied regarding rank for the competitor, and where the purchases were being allocated to in regards to votes. Please help me, a consumer who was trying to do a good deed under the name of brease XXXX research who instead was robbed of thousands of dollars from a company that is a predator. They continue to do this to other innocent individuals every day under a mutitude of other competitions. It it really shocking that they continue stealing people 's money in the name of XXXX research. Thank you very much for your time and efforts.

Company response to consumer: Closed with monetary relief