Consumer complaint received 2025-05-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Comerica
State: CA

Complaint narrative:
I receive my Social Security XXXX benefits on the XXXX XXXX debit card. I'm a senior on very limited income and need every penny of my money to barely be able to pay bills. I never lose my card or give anyone access to my card or pin number. No one has access to my computer and I don't use APPS or cell phone wallets. My card had unauthorized charges last year and all my money was drained. I filled out all the forms and XXXX XXXX  refunded my money short of {$100.00}. All the charges were made by the same entity ( person, hacker, scammer, thief, demon dialer ) and had the exact same descriptor in the transactions, therefore there was no question or discrepancy as to the fraudulent transactions. All the fraud was also associated with another city other than my home town and I rarely ever travel. I never received an explanation why they shorted me the approximate hundred dollars. I let it go because at that time I had a little money put aside and didn't want to spend more hours on hold or getting disconnected. Of course I ordered a new card and destroyed my old one. Now about XXXX  months later, I went to use my card at the grocery store and it was declined. Again, there were unauthorized charges that left {$1.00} on my card and drained the rest of my money. I filled out the forms within 10 days and again, they gave me less than the disputed amount that was also stated in their letter. This time, they shorted me {$150.00}. They sent me XXXX letters with conflicting information. One said my issue had been resolved which is hasn't because the amount refunded to my card was less than it should be and another with the same date that said they were still investigating and it could take up to XXXX  days. What I don't understand is why they don't refund the correct amount that this time as well, was all the same descriptor in the transactions. This time, unlike last year, I am unable to pay bills that are due because of the shorted funds. I feel that XXXX XXXX  or their associated bank is intentionally stealing nominal amounts of customer 's money, intentionally having ridiculously long phone wait times so people will give up, and by the complaints I read online they are doing this to millions of people. Mainly the elderly like myself or XXXX customers that are seriously dependent on their meager benefits. This is wrong on so many levels and I'm stunned that Social Security and our government does business with this company allowing this to happen to vulnerable customers. It's absolutely deplorable, shameful, and corrupt. A country that doesn't take care of it's most vulnerable population isn't the country that the United States used to be and sadly, this is how we can't trust the government or the justice department to look out for us any longer. They simply do not care that this causes hardship to so many innocent citizens. I have little hope that I will ever get the missing {$250.00} put back on my card that XXXX XXXX promises to cover but doesn't. That money is very little to them but my life depends on every penny. This is no less than intentional stealing. I don't trust them anymore and have no reason that I should go through this again. I'll leave the card open for their fake investigation and probably die of shock if they return my benefits but I guess I'll have to change over to a bank account. I've never had a debit card in my entire life that gets compromised as much as this and quite honestly? There's no excuse for it. End of story and thank you for your consideration.

Company response to consumer: Closed with monetary relief