Consumer complaint received 2026-04-13 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Ocwen Financial Corporation
State: UT

Complaint narrative:
This complaint concerns a pattern and practice of noncompliance by PHH Mortgage Corporation ( now Onity Mortgage Corporation ) in violation of the Real Estate Settlement Procedures Act ( RESPA ) and Regulation X. The servicer has wrongfully restricted access to my reverse mortgage line of credit based on minor repair items, while repeatedly failing to provide a compliant response to my Notices of Error. There is a consistent pattern of noncompliance. 1. PHH established a repair set-aside of approximately {$6600.00}. 2. The vast majority of repairs have been completed, as confirmed by inspection reports and photographic evidence. 3. The remaining items are limited primarily to minor exterior painting. 4. Despite this, PHH has continued to withhold access to my entire line of credit, which exceeds {$200000.00}. 5. I submitted multiple written communications constituting Notices of Error under RESPA, specifically identifying the improper retention of funds in excess of what is reasonably necessary to complete the remaining repairs. 6. PHH failed to provide a timely and substantively compliant response. The PHH/Omnity XX/XX/year> 'Research Response Letter ' fails to cure its prior violations and instead confirms this pattern of noncompliance : - The response asserts that no excess funds exist, yet fails to provide a meaningful, itemized accounting tied to current conditions. - The response includes repair items that have already been completed, demonstrating scope inflation and inaccurate analysis. - The response includes a {$970.00} XXXXfoundation repair ' estimate despite the inspection report stating no observable foundation issues. - The response fails to reconcile inspection findings with its asserted escrow position. - The response provides generic documentation requirements but fails to identify a clear, actionable path to compliance. - The response relies on conclusory statements rather than a reasonable investigation. PHHs conduct constitutes violations of RESPA, 12 U.S.C. 2605, and Regulation X, 12 C.F.R. 1024.35, including : - Failure to conduct a reasonable investigation ; - Failure to address the specific errors asserted ; - Failure to provide an adequate written explanation ; - Engaging in a pattern and practice of noncompliant responses. In addition, PHHs actions constitute unfair and deceptive practices by withholding substantial funds without a clear or reasonable basis. PHHs conduct has caused significant financial harm by depriving me of access to my line of credit despite minimal outstanding repair work. This has also resulted in delay, frustration, and unnecessary burden. I request that the CFPB require PHH to : 1. Provide a compliant RESPA response with a true line-item accounting based on current conditions ; 2. Remove unsupported or previously completed items from the repair scope ; 3. Eliminate unsupported charges, such as the alleged foundation repair. 4. Release all funds held in excess of what is reasonably necessary to complete remaining repairs ; 5. Restore full access to my line of credit ; 6. Confirm corrective action to prevent further regulatory violations.

Company response to consumer: Closed with explanation