Consumer complaint received 2021-12-22 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
CAPITAL ONE BANK has closed both of my credit card accounts without my consent. They did not notify me that they were closing my account and did receive my permission to do so. I had recently disputed my credit card account ending in XXXX, which stated that they never disclosed to me that I had a right to opt-out of having my nonpublic information shared to nonaffiliated third parties. In this case, I was disputing the fact that they furnished my account on my consumer report without giving me the option to opt-out of having this take place. They responded via mail stating that my account was reporting accurately on my consumer report as an open account. Several days later they proceeded to close the account. Not only did they close that account but they also my other credit card account ending in XXXX, which had never been disputed nor brought into the equation of the disputing of the account ending in XXXX. According to the representative over the phone, my account ending in XXXX was closed due to a violation for disputing ( which I have a right to dispute and my dispute was not inaccurate ) and my other account ending in XXXX was closed because it was in relation to my other account. They also said it had been closed due to return payments, which is false and deceptive because I have not had any return payments nor late payments on my account. This company has taken advantage of me and violated my rights as a consumer, a natural person. I am the original creditor and the only way they could reextend my credit back to me is for me to originate the credit to begin with by them using my credit card ( social security card ) to open and pay for the account in full. Moreover, neither of my accounts shall contain a monthly balance for this matter because each account contains a finance charge, which is the sum of ALL charges. Once they required my credit card ( social security card ) to open this account, the account was paid in full and shall not contain a monthly balance. The monthly balance shall be wiped cleared because I have unlimited credit and this company has been paid in full. They did not have a right to close my account without my consent pursuant to federal law ; Truth In Lending Act. Moreover, they did not notify me before doing so. Their claim is that it's within their policy, however their policy does not overrule the Truth In Lending Act, which was set in place to prevent fraudulent activities such as this to occur. Furthermore, I paid my credit card ending in XXXX with cash for the duration of this account being open, which is illegal because they should not be taking cash from me when this account is opened under an open end consumer credit plan and contains a finance charge, which shall only be paid with credit. I have been completely taken advantage of and I want all my cash back including the reopening of my accounts.

Company response to consumer: Closed with explanation