Consumer complaint received 2026-05-25 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
To Whom It May Concern, This situation has now gone beyond unacceptable. It has been approximately one month since Bank of America removed and continues withholding federally protected Social Security funds that I depend on to survive following XXXX XXXX XXXXXXXX. During this entire time, not one person from Bank of America has made any meaningful effort to resolve this matter, provide emergency assistance, return calls, or demonstrate even basic human concern despite repeated requests for help. I have now experienced : loss of access to critical medication temporary electrical shutoff due to inability to pay repossession of my vehicle inability to meet basic living expenses ongoing medical instability while recovering from major XXXX XXXXXXXX I have been a Bank of America customer for more than 30 years, and I am disgusted by the complete lack of accountability, urgency, compassion, and professionalism shown throughout this ordeal. What makes this situation particularly disturbing is that these are Social Security benefits federally protected funds intended for basic survival and medical necessity yet Bank of America has allowed this hardship to continue for weeks while completely ignoring repeated communications from a medically vulnerable customer. I have sent numerous emails and left repeated phone messages documenting : my XXXX XXXX XXXXXXXX my dependence on life-sustaining XXXX medications and XXXX XXXX the immediate medical risks associated with interruption of treatment the severe financial hardship created by the continued withholding of my Social Security funds Still, Bank of America has failed to act. At this point, the issue is no longer simply financial. It is institutional indifference toward a customer facing a documented medical crisis. The complete silence and refusal to intervene demonstrates a shocking lack of corporate responsibility and raises serious concerns regarding how Bank of America handles medically vulnerable customers experiencing hardship involving protected federal benefits. I am demanding the following immediately : Emergency executive hardship review Immediate release of protected Social Security funds Direct contact from an executive escalation specialist within 24 hours Written explanation detailing why this matter has been ignored for an entire month despite repeated hardship notifications Please also be advised that I am continuing to document every unanswered communication, every failed attempt to obtain assistance, and every hardship caused by Bank of Americas inaction. Updated complaints and supporting documentation are being prepared and/or submitted to : Consumer Financial Protection Bureau ( CFPB ) Office of the Comptroller of the Currency ( OCC ) Federal banking regulators Consumer advocacy organizations Executive escalation departments Public consumer awareness and social media platforms No customer recovering from XXXX XXXX should be abandoned, ignored, and financially destroyed while attempting to recover access to protected Social Security income needed for medication and survival. This entire experience has been disgraceful and profoundly inhumane. I expect immediate action. Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief