Consumer complaint received 2021-02-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I was XXXX years old when this incident occurred XX/XX/2018, my debt card was taken while i was working with XXXX i stopped at a gas station, i paid cash during that time the rider robbers me. by the time i realized i had just got off work with XXXX i received a phone call from BOA letting me know the worst, unbelievable news. there had been fraudulent activity with my account in the amount of {$55000.00}, I ONLY HAD {$35.00} dollars in my account. i was told they would turn off the card, obviously all lines are recorded so this should be there. not even a 2hr gap i received another phone call, missed it i won't i lie i missed 2-3 calls from them WHILE DRIVING freaking out at night that this would be happening to me. when i received that phone call. The criminal made it to {$89000.00}!!! i asked how is this possible. i couldn't see no online activity from my app either. i was then told XX/XX/XXXX or XX/XX/XXXX of 2018 that " oh, there's nothing you can do, just let it happen. watch it close " ... ... From a BANK OF AMERICA employee. that account finally closed out in the amount of almost {$98000.00}. They let the person get away with this ALL in my name, took my {$35.00} too. then the following day allowed them to Some how manage to XXXX XXXX {$5500.00} out of the account to another person!!!!!! They did do the process of reversing the amounts, because they knew just knew i wouldn't do this. you will find the documents i have. But please check their records because they had the nerve to give me a name. With all of this being said it's taken me a LONG 3 years of unfortunate events cause by lack of efficiency of this bank & there security methods. This caused me back lash after back lash. closing my account undeservedly left me without a bank account for years, lost my car because of lack of payments, getting a percentage taken out of my hard earn money going to check cashing stores, rent has been late and I've been kicked out of places multiple times. i was and still am a XXXX XXXX. FINALLY finding away to be heard. This hit my credit. Bank of america " Life 's better when we're connected " does not make me feel safe with them ever. When i relocated for education purposes and tried again with BOA in New Jersey XXXX County. A Manager spent 4 Hrs trying to get an answer, getting the run around with me. i have made over 3 appointments in the XXXX location to resolve this matter. HERES where it gets good BANK OF AMERICA has driven me into a literally emotional XXXX. I'm huge on walking a straight line, the bank tells me i owe them nothing till this day, but they tell me i can file a dispute, then they tell me they can't reopen a dispute, then it's let me get you to someone better. after I've spent my days each time i try to resolve the matter. they THEN SEND ME EMAILS stating what i need to take care of with them!!! they're here to help right! bank of america was my 1st bank stepping out on my own to manage me independently so Please help me get justice.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation