Consumer complaint received 2025-03-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Dear CFPB, I am filing a formal complaint against JPMorgan Chase Bank for retaliation, fraudulent overdraft charges, deceptive credit reporting practices, and wrongful closure of both my personal and business accounts. Chases actions have caused severe financial harm to both my personal finances and my business operations. 

Background of the Issue : Misleading Credit Reporting & Account Closures ( XX/XX/year> ) XXXX. In early XX/XX/year>, I had a dispute with a Chase senior manager regarding a reported late payment on my business credit card. 
2. Prior to the late payment being reported, a Chase representative told me over the phone that if I made a payment, Chase would not report the late payment, and it would be as if the account was never late.

3. I made the payment immediately based on that assurance.

4. Despite this, Chase still reported the late payment, negatively impacting my perfect payment history and lowering my credit score. 
5. When I called Chase to dispute this, my case was escalated to a senior manager, who reviewed the call and admitted that he understood why I was confused, but refused to correct the issue.

6. Frustrated, I used inappropriate language toward him before ending the call. 
7. Shortly after this dispute, Chase closed ALL of my accounts, including : o My personal checking account o My business checking account o Three ( 3 ) personal credit cards o One ( 1 ) business credit card Severe Financial & Business Harm Caused by Chases Retaliation The closure of my three personal credit cards caused a significant drop in my credit score, harming my financial standing. 
The closure of my business credit card and business checking account directly impacted my ability to operate my business, preventing me from making payments, covering expenses, and accessing necessary funds. 
These closures appear to be direct retaliation for my dispute with Chases senior manager. 

Fraudulent Overdraft Created by Chase ( XX/XX/year> ) XXXX. On XX/XX/year>, XXXX XXXX XXXX I sent a {$670.00} XXXX payment to a business. 
XXXX. XXXX payments are instant, and the recipient confirmed receiving the funds at the same time. 
XXXX. On XX/XX/XXXX, I called Chase, and they confirmed my account was closed and told me I could withdraw my remaining funds. 
XXXX. On XX/XX/XXXX, I went to my local Chase branch and requested to withdraw my remaining balance. 
XXXX. The branch manager spent 35 minutes calling corporate to verify my request and transaction details. After completing their verification process, they confirmed my available balance and provided me with {$870.00} in cash. 
6. Now, Chase falsely claims my XXXX payment was made on XX/XX/XXXX, not XX/XX/XXXX, and that I overdrafted my account by {$670.00}. 
7. Chase 's own records contradict their claim, as my XXXX transaction receipt confirms it was sent on XX/XX/XXXX. 

Why This Appears to Be Retaliation & Fraud Chase closed both my personal and business checking accounts, along with my credit cards, after my dispute with their senior manager. 
They broke their promise not to report the late payment, causing a major drop in my credit score and financial harm. 
They disrupted my business operations by closing my business credit card and business checking account, restricting access to business funds. 
Now, they are fabricating an overdraft by altering transaction dates, adding further financial damage. 

Violations Committed by Chase 1. Retaliation Against a Customer Closing my accounts after I disputed their credit reporting.

2. Deceptive Business Practices Misleading me about the reporting of my late payment. 
3. Fraudulent Overdraft Practices Manipulating transaction dates to fabricate an overdraft.

4. Negligent Account Closure Handling Allowing me to withdraw funds, then later claiming I had none. 
XXXX. Unfair Business Practices Shutting down my business credit card and checking account, disrupting my companys ability to function.

Resolution Sought I request that the CFPB investigate Chase for : 1. Restoring my credit report to remove the falsely reported late payment. 
XXXX. Correcting my account records to reflect the true date of my XXXX transaction ( XX/XX/year> ) and eliminating the fraudulent overdraft claim. 
XXXX. Providing a formal explanation as to why Chase altered my transaction records. 
XXXX. Compensating me for the financial harm caused by the wrongful closure of my personal and business checking accounts and damage to my credit score. 
5. Implementing measures to prevent Chase from retaliating against customers in the future.

I have all necessary documentation, including : Email confirmation from Chase proving the XXXX transaction was completed on XX/XX/XXXX. 
My bank statement showing my XX/XX/XXXX withdrawal of {$870.00}. 
Proof of my account closures and credit card cancellations. 

Thank you for your time and assistance in resolving this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation