Consumer complaint received 2024-03-19 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On Wednesday, XX/XX/year> at XXXX XXXX as I returned home from a funeral and also had construction going on at my home, I received a call from Wells Fargo, my bank - caller id reflected bank. ( XXXX ) XXXX, Arizona. The person identified himself as a Wells Fargo representative. He called to inform me that an XXXX XXXX was trying to request two XXXX requests from my account. He asked if I knew him & if I was aware of these transactions. I told him I didn't know him & I didn't approve of the transactions. He said I would need to be transferred to the fraud department, but he would issue a case # number first. He provided me with case # XXXX. He then transferred me to the fraud department. I was then speaking to an employee who repeated the case #. He also explained the process. I wasn't comfortable with the process at all, so I hung up. I told my husband I was going to the bank to find out what was going on. I also checked my account on-line & saw that there was no activity going on. A few minutes later, the initial employee called back and asked why I didn't proceed with the cancellations. I explained with all the scams going on, I wasn't comfortable with the situation & I was going to the bank to handle the problem. He said I would need to schedule an appointment and contest the 3rd party transactions whereas I could simply cancel/void the transactions with the fraud department. He finally convinced me to do so. He again transferred me to the fraud department & I was speaking to XXXX ( XXXX ) XXXX, Arizona. 
XXXX began the 1st cancellation of {$610.00} - cancellation # XXXX - confirmation # XXXX I believe he said since I originally hung up the 2nd code expired so he had to process it the following day. 
The following day, XXXX XXXX, ID # XXXX, phone # ( XXXX ) XXXX, XXXX, CA called to cancel the 2nd XXXX request, {$540.00} - XXXX # XXXX # XXXX confirmation # XXXX They both kept telling me not to share the texts with anyone not even them - the texts were issued by Wells Fargo - they said to take screen shots or take note of the confirmation # for record keeping. They knew when my checking account was at a balance of {$0.00} and moved on to my savings. 
On Friday, XX/XX/year>, XXXX called back to say that XXXX processed the cancellation incorrectly and he would need to do it again. For some reason, he issued me another case # XXXX - code XXXX - confirmation XXXX I kept asking when my funds would be returned, XXXX said by Saturday, XX/XX/year>. He said he would call at XXXX to confirm my accounts were back in order. I asked if he worked on Saturdays, he said that's why XXXX called caused he was off on Thursday. 
On Saturday morning, I called Wells Fargo customer service to find out I had not case filed and that I had been scammed out of {$2900.00} - {$990.00} from my savings & {$190000.00} from my checking. I was issued a legitimate case # XXXX by XXXX. XXXX advised me that someone would call me at the next business day which was Monday, XX/XX/year>. I have not heard back from anyone yet. To be honest, I am afraid to answer any call from Wells Fargo. 
After my initial call from, I did call back the XXXX and it is a Wells Fargo #. The texts were issued from Wells. These 3 men had all my information regarding balances.

I plan to call back Wells to follow up. 
I've also file a report with the FBI. I will be contacting the XXXX XXXX XXXX XXXX XXXX Department, FDIC & FTC. 
Everyone said it's utterly impossible to retrieve your funds back from XXXX. I just can't believe these men who posed as my bank representatives totally scammed me. I just wasn't myself after coming home from my dear friend 's funeral.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief