Consumer complaint received 2024-12-06 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Sued you in a state where you do not live or did not sign for the debt
Company: The Moore Law Group
State: CA

Complaint narrative:
Complaint Against The Moore Law Group for Violations of Consumer Rights XX/XX/year> & XX/XX/XXXX Subject of Complaint This complaint is filed against The Moore Law Group, located in XXXX XXXX, California, for violating my consumer rights in multiple instances related to debt collection practices. 

Details of Complaint Improper Venue for Lawsuit The Moore Law Group filed a lawsuit against me in a city and county where I do not reside.

I informed their representatives that I do not live in the jurisdiction where the lawsuit was filed. Despite this, they proceeded, which violates my rights under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692i ( a ) ( 2 ). This law mandates that debt collectors must file lawsuits either in the consumer 's current judicial district or where the contract was signed. 
Unlawful Request for Social Security Number The Moore Law Group requested that I verify my Social Security Number ( SSN ) to settle the alleged debt of {$2700.00} from the original debt of {$3700.00} This violates consumer privacy rights and may contravene the Gramm-Leach-Bliley Act ( 15 U.S.C. 6801 ) and the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692d ), as requesting sensitive personal information inappropriately can be deemed an unfair and abusive practice. 
Failure to Honor Settlement Agreement I attempted to resolve this issue with The Moore Law Group for over six months.

During a recorded conversation, their representative, XXXXXXXX XXXX, agreed to settle the debt but later reneged on this agreement. 
He refused to provide documentation confirming the settlement unless I made a payment first, stating it would take 10 days to receive such documentation while giving me only seven days to confirm the offer. This misrepresentation and lack of transparency violate the FDCPA, 15 U.S.C. 1692e, which prohibits false or misleading representations in debt collection. 
Misrepresentation of Settlement Terms XXXX XXXX misrepresented the exact settlement amount during our discussions and failed to provide accurate information in a timely manner, further violating FDCPA, 15 U.S.C. 1692e and 15 U.S.C. 1692f, which prohibit unfair or deceptive practices in debt collection.

Resolution Sought I request that the relevant authority : Investigate The Moore Law Group for these violations.

Ensure that the lawsuit against me is dismissed due to its improper venue. 
Hold the company accountable for deceptive practices and violations of federal consumer protection laws. 
Provide me with appropriate remedies, including compensation for the stress, time, and effort required to address this matter. 

Supporting Evidence Recorded conversations with XXXX XXXX demonstrating their misrepresentation and refusal to provide documentation. 
Correspondence and other documentation supporting my claim. 

Conclusion The Moore Law Group 's actions have caused significant stress and inconvenience, and their practices violate my consumer rights. I urge the relevant agency to take swift and decisive action to address these issues.

Company response to consumer: Closed with explanation