Consumer complaint received 2024-09-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
Dear XXXX XXXX  and CFPB, I am writing to formally dispute the inaccurate, outdated, and misleading information associated with my credit report regarding the account listed by XXXX XXXX. This account contains numerous discrepancies that not only misrepresent my financial history but also jeopardize my credit health and overall quality of life. 

The following inaccuracies have been identified in the report : 1. **Unverified Information** : The report indicates a " Balance Owed '' of {$500.00}, with the " Last Verified '' date marked as " - ''. This lack of verification raises serious concerns about the legitimacy of this account. Under 15 USC 1681e ( b ), I am entitled to have accurate information reported, and it is clear that this account fails to meet that standard.

2. **Outdated Activity Dates** : The " Date of Last Activity '' is listed as XX/XX/XXXX, yet the " Date Reported '' is XX/XX/XXXX. This discrepancy implies that the information being reported is not current and reflects poorly on my credit history. Such inaccuracies can lead to unjust penalties on my credit score and may hinder my ability to secure loans or favorable interest rates.

3. **Misleading Account Status** : The report states that the " Account Status '' is " Open '' with a " Payment Status '' of " Late 120 Days. '' This misleading information suggests that I am not maintaining my financial obligations, which is simply untrue. Additionally, the " Dispute Status '' indicates that this account is under investigation, yet every time I have reached out to Equifax regarding this matter, the account remains marked as " being verified. '' This ongoing ambiguity creates a negative impact on my credit health and personal finances.

4. **Consumer Rights Violations** : The inaccuracies present in this report violate my rights under 15 USC 1681e ( b ), which requires consumer reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information they report. Additionally, 15 USC 1681i mandates that consumers have the right to dispute inaccuracies in their reports and to have them corrected in a timely manner. 

The ongoing presence of this inaccurate and misleading information on my credit report has a profound impact on my life. It limits my access to credit, increases my financial burdens, and causes undue stress and anxiety regarding my financial future. I have made numerous attempts to resolve this issue with Equifax, yet their investigations have yielded no resolution, leaving me in a state of uncertainty and frustration. 

Given the severity of these issues, I respectfully request that XXXX XXXX immediately conduct a thorough investigation into this account and take corrective action to ensure that my credit report accurately reflects my financial history. I expect the necessary updates to my account to be completed promptly, as my financial well-being depends on it. 

I appreciate your attention to this matter and look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX : XXXX

Company response to consumer: Closed with explanation