Consumer complaint received 2026-01-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA

Complaint narrative:
XXXX XXXX  Credit Dispute Package\n1. Credit Bureau Dispute Letter (Request for Deletion/Correction)XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX  Consumer Dispute CenterXXXX XXXX XXXX XXXX XXXXSubject: Dispute of Inaccurate Auto Loan Account  Toyota Financial Services (Acct ending XXXX\nTo Whom It May Concern:\nI am writing to dispute inaccurate information appearing on my XXXX  credit report. The account in question is a XXXX Toyota XXXX XXXX XXXX (Account #XXXX) reported by Toyota Financial Services (or its related dealership/lender). My Toyota Financial Services online account shows a $0.00 balance and Paid in Full status for this loan, yet XXXX  is reporting a $XXXX balance with a derogatory status (93% of the loan still unpaid, and severe delinquencies). This is factually incorrect and is causing significant harm to my credit profile. I have enclosed proof of the payoff and the erroneous reporting for your review.\n\n\nExhibit A: Screenshot of my Toyota Financial Services account showing the loan paid in full with a $0.00 remaining balance. The account (ending XXXX for my XXXX XXXX XXXX) is closed and reflects no amount due. This confirms that the loan was fully satisfied and that Toyotas records mark the account as paid off as of the date indicated. There are no outstanding payments and the loan should not be reported as open or delinquent in any way.\n\n\nExhibit B: Screenshot from my XXXX XXXX report (XXXX) showing the Toyota Financial account incorrectly reported as open, with a balance of $XXXX and status 120+ Days Late (Derogatory) as of XXXX. It indicates I have 93% left to pay on the loan and shows multiple missed payments in XXXX This credit bureau information is patently false  the loan was paid and closed, so reporting it as an open derogatory account is a serious error.\nIn light of this evidence, the information on my XXXX  report is inaccurate and incomplete. Under the Fair Credit Reporting Act (FCRA), credit reporting agencies are required by law to ensure accuracy of the data they publish. Specifically, 15 U.S.C.  1681e(b) mandates that whenever a consumer reporting agency prepares a report, it shall follow reasonable procedures to assure maximum possible accuracy of the information. Reporting a paid-off loan as open and delinquent fails this standard.\nFurthermore, FCRA  611 (15 U.S.C.  1681i) provides me the right to dispute information and requires you to conduct a reasonable reinvestigation within 30 days of my dispute. I hereby formally dispute the accuracy of the Toyota Financial Services account on my credit report. XXXX  must investigate this matter, correct any errors, and delete information that cannot be verified. If your investigation finds that the account status/balance is indeed inaccurate (as my documentation proves), you are obligated to promptly delete or modify that item from my file per FCRA  1681i(a)(5).\nRequested Resolution: I demand immediate deletion or correction of this account from my credit report. Please remove the tradeline entirely unless Toyota Financial Services can provide definitive proof that the reported $48,963 balance and derogatory status are accurate (which is impossible, given the enclosed proof of payoff). At minimum, the account must be updated to show Paid in Full with a $0 balance, reflect the correct closed date, and remove any false late payments. This error is severe, and merely marking it as disputed is not sufficient  it needs to be fixed or removed to prevent further damage.\nEnclosed you will find copies of: (1) my Toyota Financial Services account screenshot confirming the loan was paid off, and (2) the XXXX XXXX report screenshot showing the incorrect data. These documents substantiate my claim. Please ensure your reinvestigation includes contacting the furnisher with these facts.\nNotice of FCRA Obligations: For your reference, FCRA  607(b) (15 U.S.C. 1681e(b)) requires XXXX  to have reasonable procedures to assure maximum accuracy, which has not happened here. FCRA  611 (15 U.S.C. 1681i) requires that **if an item is found to be inaccurate or unverifiable, it **must be promptly deleted or modified****. Continuing to report this account inaccurately after being put on notice violates federal law. Be advised that willful non-compliance with the FCRA can lead to civil liability. Under 15 U.S.C.  1681n, a willful violation permits statutory damages up to $1,000 per violation, plus punitive damages and attorney fees. Should XXXX  fail to correct this error after receiving this notice and evidence, it may be seen as a willful violation of my rights. I am prepared to escalate this matter  including filing complaints with the Consumer Financial Protection Bureau (CFPB) and the FTC, and seeking legal advice  if the issue is not resolved within the FCRAs timeframe.\nIn summary, this account is clearly erroneous. Please delete or correct it within 30 days and provide me with an updated credit report showing the change. I also request written confirmation of the outcome of your investigation. Thank you for your prompt attention to this matter; correcting this mistake will help restore the accuracy of my credit file as the law requires.\nSincerely,\XXXX XXXXXXXXssn# XXXX

Company response to consumer: Closed with explanation