Consumer complaint received 2026-04-06 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: KEYCORP
State: OR

Complaint narrative:
I am a sole proprietor. On XX/XX/XXXX, I collected a business check from my client, XXXX XXXX XXXX XXXX XXXX XXXX from their office in XXXX, Oregon in the amount of {$35000.00}. I then drove from XXXX, Oregon to XXXX XXXX Bank, XXXX XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX, WA where I exchanged XXXX 's business check number XXXX, for a cashier 's check, number XXXX. My reason for doing so is that I had urgent bills to pay like my mortgage etc., and I needed to travel that weekend for work and I had to have funds available to earn my living. I didn't have time to wait for a check hold, and I didn't feel safe carrying such a large amount of cash to my bank, Keybank. The individual bank teller at XXXX that conducted the transaction is XXXX XXXX XXXX XXXX, and his business card lists his position as " personal banker XXXXXXXX XXXX XXXX XXXXXXXX verified that funds were available to issue the cashier 's check and subsequently issued XXXX cashier 's check number XXXX to " XXXX XXXX '' in the amount of {$35000.00}. XXXX XXXX XXXX XXXX handed me the cashier 's and his business card, and told me to instruct my bank to call him when I deposit it to verify the validity and funds available. I then drove to my own bank, Keybank, located at XXXX XXXX XXXX XXXX, XXXX, WA where I deposited the cashier 's check in person. I submitted my driver 's license, which the teller wrote on the cashier 's check, and my debit card and pin number to verify my identity. I also handed the teller XXXX XXXX XXXX XXXX XXXX business card and instructed him to call XXXX to verify funds so there were no holds on my deposit. The teller conducted the deposit transaction and gave me receipt cc # XXXX, sequence # XXXX, and informed me that my funds will be available to use Friday morning XX/XX/XXXX. I logged into the keybank application on my phone and verified the information immediately. I then drove home to XXXX, Oregon that evening. Friday morning XX/XX/XXXX, I logged into my keybank account and discovered that overnight, an automatic hold was placed on 100 % of my deposit until XX/XX/XXXX. I have now made at least 10 attempts via phone and in-person with Keybank to resolve the issue and they have refused to investigate the matter at all. There is zero excuse for this and according to the Expedited Funds Availability Act of 1987, Keybank has already violated the law multiple times. I even contacted XXXX to verify funds dispersed to Keybank and they confirmed that the cashier 's check I deposited is legal tender and that Keybank was violating my rights to life, liberty, and the pursuit of happiness by holding my money. A conspiracy to violate rights. I am now completely out of funds and I am not only rationing rice for food to survive, but I have missed my mortgage payment and am at risk of foreclosure, and now I can't afford to put fuel in my vehicle or buy a hotel room so I can travel to work, which cost me a {$10000.00} job this week. I did everything exactly by the book legally, but keybank feels it's okay to hold my money for no reason and cause further tort and pain and suffering to me personally.

Company response to consumer: Closed with explanation