Consumer complaint received 2025-09-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
Between XX/XX/XXXX and XX/XX/XXXX, my company was charged approx. $ XXXX by XXXX XXXX on a Bank of America corporate XXXX XXXX I disputed the charges in XX/XX/XXXX. 

This was not an unauthorized transaction or a 60-day billing error. It was a services not as described / contract not honored dispute under XXXX Reason Code XXXX ( ongoing services ). XXXX billed me on an undisclosed XXXX % revenue share model ( claiming $ XXXX revenue vs my actual $ XXXX ) and inflated lead counts ( XXXX claimed vs XXXX real ). XXXX refused to provide transaction-level reporting to justify these charges. My account was terminated in XX/XX/XXXX, triggering XXXX XXXX XXXX from cessation / XXXX from settlement timelines. 

Bank of Americas misconduct : In XX/XX/XXXX, Bank of America issued provisional credit of ~ {$950000.00}. For the next 7 months I was repeatedly told the dispute was in my favor and that funds were being released. 

I was promised checks ( including multiple times through a branch manager who was told by the dispute center that a check was being mailed ). No check ever arrived.

I was told to wait 10 days, then 30 days, then two billing cycles. I was even told I would receive XXXX  partial checks of {$50000.00} each while waiting for the balance.

During this time, BofA demanded hundreds of documents, yet refused to share merchant evidence or XXXX XXXX. 

On XX/XX/XXXX, after 7 months of assurances, BofA reversed the provisional credit and denied my case under a 60-day excuseeven though XXXX XXXX XXXX explicitly allows 120/540 days for ongoing services disputes. 

I was told for months that the merchant never responded. Later I was told XXXX had submitted an 18-page response, but I was never shown it, even though it determined the outcome. 

After I spoke with XXXX XXXX on XX/XX/XXXX, I called the dispute center multiple times to follow up on my case. Representatives told me they were not allowed to share any information with me and that all of my disputes were now hidden in their system. Since that time, I have been unable to obtain any updates, and the dispute escalation manager has stopped responding to both my emails and phone calls. 

All of the {$1.00} XXXX in charges I am disputing were based on false reporting data from XXXX XXXX. XXXX claimed inflated revenues ( $ XXXX vs my actual $ XXXX ) and inflated conversions ( XXXX vs XXXX valid ). These fabricated reports directly determined the billing and destroyed the financial stability of my business, which had operated continuously and successfully since XXXX. By refusing to process my dispute correctly, Bank of America compounded the harm. I was a victim of both XXXX fraudulent reporting and Bank of Americas shady tactics and refusal to honor my rights under XXXX XXXX XXXX, leaving me to absorb devastating losses that should have been prevented. 

Legal violations : Regulation Z ( Truth in Lending, 12 CFR 1026.13 ) : Credit card disputes must be resolved within 2 billing cycles, not to exceed 90 days. BofA dragged the case out 7 months, violating federal law.

XXXX XXXX XXXX : Allows 120 days from cessation ( XXXX XXXX  ) and XXXX cap from settlement. BofA misapplied a 60-day billing error excuse instead, denying me protections I was entitled to. 

Unfair and deceptive practices : By promising payment for months, demanding endless documents, hiding merchant evidence, and then reversing credit after deadlines passed, BofA engaged in stall tactics designed to let disputes expire under XXXX  XXXX cap.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation