Consumer complaint received 2026-05-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
In my first attempt in XXXX ( exact date unsure ) I went into the Chase branch at XXXXXXXX XXXX XXXX XXXX XXXXXXXX, NY XXXX, close to my home, to ask to have their upselling ads remove from my account or provide me a way to opt out of their advertising of their own products and services. A CSR in the branch told me that's not possible, " I've never heard of anyone ask for that, '' he said. He told me it can't be done but I could try calling the number on the back of the card ( which I knew was his way of brushing me off ). My second attempt was on XX/XX/XXXX, when I was logged into my account and I secure messaged Chase from within the platform ( see pdf file name " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' ). Again, in my asking option to remove in-platform advertising or that they remove their product ads every time I send money to a brokerage, they wrote back basically saying they have no control over it and to call the number on my debit card. As a last-ditch effort, I indeed called the number ( XXXX ) on the back of my card the same day after logging off from Chase online and the Chase banking rep on the phone told me to visit a branch to have my request fulfilled -- - basically I have been given the runaround and no one is taking responsibility to remove their ads from my account detail and overview. Years ago -- as soon as I had account access -- I went to Settings page in-platform and opted out of all sales, advertising and promotions offered by Chase. There are no more and no other options that allow me to get rid of the repetitive and annoying " You can invest with JP Morgan '' plastered underneath each transaction I make to send money to my brokerage. In my first attempt in XXXX ( exact date unsure ) I went into the Chase branch at XXXX XXXX XXXX XXXX, XXXX, NY XXXX, close to my home, to ask to have their upselling ads remove from my account or provide me a way to opt out of their advertising of their own products and services. A CSR in the branch told me that's not possible, " I've never heard of anyone ask for that, '' he said. He told me it can't be done but I could try calling the number on the back of the card ( which I knew was his way of brushing me off ). My second attempt was on XX/XX/XXXX, when I was logged into my account and I secure messaged Chase from within the platform ( see pdf file name " XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' ). Again, in my asking option to remove in-platform advertising or that they remove their product ads every time I send money to a brokerage, they wrote back basically saying they have no control over it and to call the number on my debit card. As a last-ditch effort, I indeed called the number ( XXXX ) on the back of my card the same day after logging off from Chase online and the Chase banking rep on the phone told me to visit a branch to have my request fulfilled -- -basically I have been given the runaround and no one is taking responsibility to remove their ads from my account detail and overview. There are no options that allow me to get rid of the repetitive and annoying " You can invest with JP Morgan '' plastered underneath each transaction I make to send money to my brokerage. It is intrusive and their " internal advertising '' is crossing a line in which Chase is making it unreasonably difficult to manage my privacy. Moreover, Chase Banks lack of an opt-out is deceptive and impossible to opt out of.

Company response to consumer: Closed with explanation