Consumer complaint received 2025-01-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Servicer under contract with Federal Student Aid
State: FL

Complaint narrative:
I began repaying 8 of 10 IBR loans on XX/XX/XXXX. They are all miscalculated in terms of payment history, incorrectly asserting I began repayment in XXXX, and prolonging my payments into XXXX when the loans should be eligible for discharge.. 

I discussed this with XXXX XXXX XXXX XXXX, the manager of customer advocates. She is aware of the issue and is working to resolve the inaccuracy, but the problem originates with the Department of Education and not the servicer, so this is another effort on my end to get the source data corrected. 


These loans were taken out when I attended XXXX XXXXy and are direct loans that I started to repay 6 months after graduation in XX/XX/XXXX. The 25 year repayment XXXX was XX/XX/XXXXXXXX 


My IDR count says I have 13 years and 2 months left on repayment on these 8 loans, however. 


My backend XXXX file shows the error, saying that my repayment didn't begin until XXXX, as this example of the 8 loans miscalculated shows. 


Loan Status Description : IN REPAYMENT Loan Status Effective XXXX Loan Status : ID Loan Status Description : IN SCHOOL OR GRACE PERIOD Loan Status Effective XXXX Loan Disbursement XXXX In other words, the backend data cuts out the time between the beginning of my repayment in XX/XX/XXXXXXXX XXXX XXXX XXXX for 8 of my 10 loans. ( 'Consolidation loans ' 9 and 10 were taken out when I attempted law school in XXXX  and appear to be correct. My only issue is with loans 1-8, all of which are at 8.25 % interest and taken out at XXXX for a program I completed more than 26 years ago now ) I've attached XXXX and my transcript from XXXX XXXX to show my graduation date from there. Repayment began 6 months later as mandated by law. 


But payments made during the period from XXXXXXXX XXXX XXXX are omitted from the calculation, leading to the erroneous date when the loan is declared to have been satisfied. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX What do you think would be a fair outcome to your issue? 
A fair outcome would be a recalculation that encompasses all time in repayment going back to XX/XX/XXXX on those 8 loans, which was promised by the Department of Education but which is not provided on or reflected by the backend data for those 8 loans. 


Loan history is missing and it affects my IDR count before discharge on 8 of my loans taken out at XXXX XXXX between XXXXXXXX XXXX XXXX. Repayment on all began in XX/XX/XXXX. But the history omits all of that and starts repayment in XXXX, incorrectly saying there was a " grace period '' until then. 


See below for one example of the calculation error indicated by XXXX  followed by the loans impacted by the calculation mistake. These loans are all at 8.25 % interest, and all have the same error in when I began repayment. 






Loan Status Date Effective In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX In Repayment ( RP ) XX/XX/XXXX Forbearance ( FB ) XX/XX/XXXX *****In Repayment ( RP ) XX/XX/XXXX In School ( ID ) XXXX Subsidized Loan XXXXXXXX XXXX XXXX XXXX ) LOAN DATE XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$16000.00} Unsubsidized Loan XXXX XXXX XXXX XXXXXXXX XXXX XXXX DATE XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$24000.00} Subsidized Loan XXXXXXXX XXXX ( The XXXX XXXX XXXX XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$16000.00} Unsubsidized Loan XXXXXXXX XXXX  ( The ) LOAN XXXX XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$11000.00} Subsidized Loan XXXXXXXX XXXX  ( The ) LOAN DATE XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$16000.00} Unsubsidized Loan XXXXXXXX XXXX  ( The ) LOAN DATE XXXX  LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$26000.00} Subsidized Loan XXXX XXXX ( The ) LOAN DATE XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$16000.00} Unsubsidized Loan XXXXXXXX XXXX ( The ) LOAN DATE XX/XX/XXXX LOAN STATUS In Repayment Repayment Plan Income-Based Repayment Plan ( IBR ) INTEREST RATE 8.25 % TOTAL BALANCE {$27000.00}

Company response to consumer: Untimely response