Consumer complaint received 2025-01-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I am writing to formally file a complaint against Capital One regarding the unjust denial of my credit card application. I applied for the Capital One Venture X Credit Card on XX/XX/XXXX, and was pre-approved for the offer. As per the request from Capital One, I submitted my identification documents to complete the application process. Despite this, the application was declined with the vague reason of " inaccurate or incomplete information on the application at the time of submission. '' In an effort to resolve the situation, I applied for the same credit card once again on XX/XX/XXXX. After submitting the requested documents for a second time and ensuring all information was accurate and complete, my application was again declined for the same reason. Since the second application, Capital One no longer offers the Venture X Credit Card as a pre-approval offer, nor are any of the other credit products that they typically offer available to me.

Given that Capital One has effectively removed the credit product from my available options after my second application, I believe reconsideration of my application is both necessary and urgent. This situation creates a unique hardship, as I have adhered to all of Capital One 's requests and submitted all required documentation promptly and accurately. However, I have been left with no opportunity to resolve this issue directly with the institution, as the card is no longer available for further consideration. 

Moreover, I am concerned that the reason for my application being declined may be related to a previous instance in which I was a victim of identity theft involving Capital One. Although this has never been explicitly cited as the reason for my application 's denial, I suspect it may be affecting the decision-making process, and I request clarification on whether this could be a contributing factor.

I would also like to bring to your attention that this situation may involve violations of the Fair Credit Reporting Act ( FCRA ), particularly the following provisions : Section 615 ( 15 U.S. Code 1681m ) : This section mandates that creditors must notify applicants of any adverse action and provide a clear explanation for the denial. I have not received a satisfactory explanation for why my application was declined despite submitting all required information.

Section 616 ( 15 U.S. Code 1681n ) : This section allows consumers to seek damages for willful non-compliance with FCRA, particularly if inaccurate or misleading adverse action notices are provided.

Considering the circumstances, I respectfully request that the Consumer Financial Protection Bureau investigate this matter to ensure that Capital One 's actions align with fair lending practices. Given that Capital One no longer offers this credit card to me, I urge them to reconsider my application, approve it as originally submitted, and send the Capital One Venture X Credit Card to the address listed in my application.

I would appreciate your timely attention to this matter and request that I be notified of any updates or actions taken regarding my complaint. 

Thank you for your time and consideration.

Company response to consumer: Closed with explanation