Consumer complaint received 2024-12-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: ND

Complaint narrative:
Under the Fair Credit Reporting Act ( 15 USC 1681, Section 602 ( a ) ), it is stated : There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 

XXXX and XXXX are consumer reporting agencies, and I am the consumer. I have the right to protect my private information from being shared. This right is further supported by 15 USC 6801, which declares : It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. 

A furnisher of information to credit agencies qualifies as a financial institution under this title. According to 15 USC 1681, Section 604 ( a ) ( 2 ) : Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. 

Neither XXXX, XXXX, nor any furnisher of information to these credit agencies has my written consent to furnish or share my information. Furthermore, I revoke any and all consentverbal, non-verbal, written, implied, or otherwisethat may have previously been given. 

15 USC 6802 ( b ) ( c ) specifies : A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option.

I was never informed by the furnisher of information to credit agencies of my right to exercise this nondisclosure option. Additionally, under 15 USC 1681c ( a ) ( 5 ) : Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : any other adverse item of information, other than records of convictions of crimes, which antedates the report by more than seven years. 

This account is an adverse item being reported without my permission, which violates the law. Moreover, 15 USC 1681s2 ( A ) ( 1 ) ( A ) prohibits : Furnishing any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Additionally, 15 USC 1681e requires : Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. 

XXXX and XXXX are failing to maintain reasonable procedures as required by law. Lastly, under 12 CFR 1016.7, it is stated : A consumer may exercise the right to opt out at any time. 

I am hereby exercising my right to opt out of your reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation