Consumer complaint received 2024-03-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
The bank provided very unfair, unfounded and unethical response on XX/XX/XXXX after I filed with CFPB on XX/XX/XXXX. This is a follow up for complaint # XXXX. On XX/XX/XXXX, I filed with CFPB against Bank of America. XXXX XXXX called me on XXXX  XXXXXXXX XXXX to state that she is not going to remove the charges of {$24.00} because it is the interest that it accrued for the balance that I had from XX/XX/XXXX until XX/XX/XXXX ( when my statement balance was due on XX/XX/XXXX ). She stated that since the balance was not paid in full back on XXXX when my 0 % promotional rate end then the remaining balance no paid was subject to interest ; and I stated yes and the bank charged me on XX/XX/XXXX the amount of {$100.00} for not paying in full the balance back on XXXX ; but when the new billing cycle for XXXX was released with a full balance of {$4200.00} ( that includes the interest of XXXX of {$100.00} ) then I paid all my full XXXX statement balance on XX/XX/XXXX days before my due date ( see statements ) in order to avoid to get penalized with any further Interest charges. XXXX stated that the {$24.00} is the interest from XX/XX/XXXX through XX/XX/XXXX and it should get paid. I stated to her that on XX/XX/XXXX I did pay all my full statement balance so I should not be sanctioned to any interest rate when the balance is paid in full before or on the due date which was XX/XX/XXXX. 

Bank of America is still charging fees or interest rates when the client has paid in full their balances. They stated that they dont do that, but they have been doing this with my account. According to them, the {$4200.00} ( XXXX interest included ) is a balance from XXXX that on XXXX got additional interest that should get paid. I responded that every credit card accrue daily interest and the customer is penalized with those interests when the statement balance is NOT paid in full. Once the balance is paid in full customers are technically free and it should not be penalized with unethical, unfounded and unexpected Interest charges, but Bank of America claimed XXXX thing and works in another way and continue charging fees for statement balance that have been paying in full. 

Bank of America has refused to remove the {$24.00} from my account when by my balance by my due date was {$0.00}. In every credit card that I am currently holding and my experience of XXXX years using credit cards, I have never seen that a customer get penalized for paying full balance, it is actually the opposite. On XX/XX/XXXX, I called a family XXXX XXXX and XXXX other banks where I hold credit cards and everyone has stated that when balance are paid in full before or on the due date then customers should not be sanctioned to any interests or fees. Back on XXXX, I got penalized with {$100.00} for not paying the balance in full, and I did not complaint because it is that way, but when the customer made efforts in paying the full balance ( as I did on the XXXX statement ) then the bank cant come with the statements that because I did not paid in full back on XXXX then I should get penalized in XXXX and paid the interest that I accrue on XXXX even though the balance for the statement that was released on XXXX with due date on XX/XX/XXXX was paid in full. 

XXXX XXXX stated that she is not going to remove the fee and she is going to send me a written statement regarding the fees. She also stated that she agreed that XXXX of her supervisors hanged up the phone to me on XX/XX/XXXX because they are not going to go in circles explaining me that I deserve the fee for not paying my full balance in XXXX ( even though back on XXXX I got charged of {$100.00} interest fee ). According to the bank, I should continue getting penalized with interest charges for not paying them in full the balance back on XXXX. Again, the balance that was left on XXXX was fully paid on XXXX including the XXXX charges of {$100.00} that the bank applied back on XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation