Consumer complaint received 2023-04-12 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: IN

Complaint narrative:
On XX/XX/XXXX I received an email from Goldman Sachs saying my statement for XXXX was ready. I am unable to access my wallet because they have me blocked so I was unable to download my statement. I iMessages them and they told me it was sent to me on XX/XX/XXXX and I told them I had not received it. I asked them to send it again. I had to message them several times XXXX to be exact and they are unable to email me the statement and said they would mail it. I have yet to receive it. What are you trying to hide Goldman Sachs? They have blocked my email from receiving anything from them and after I messaged them they took away all my messages from me to them off my XXXX. That is so illegal. After I confronted them about this they put them back on. I have XXXX devices and they have no right to access my device. Thats pretty scary. I had an independent audit done on my account because they would not do it after I asked them too, why because they owe me and I have the proof. My lawyer needs the XXXX XXXXard Statement to finish his paper work. From the audit, on XX/XX/2022 XXXX XXXX  credited my account for XXXX disputes totaling {$3000.00}, These were disputes of smaller amounts in the month of XXXX and XXXX. On XX/XX/XXXX XXXX disputes totally {$1100.00} was credited to may account from being resolved in my favor. On XX/XX/XXXX there was XXXX  dispute resolved in my favor totaling {$530.00}. On XX/XX/XXXX there were XXXX disputes resolved in my favor, totaling {$8500.00} and these were not credited to my account. On XX/XX/2022 there were XXXX disputes resolved in my favor and those totaled XXXX. These were never credited to my account. On XX/XX/XXXX there were XXXX disputes resolved in my favor for a total of {$390000.00}. These were credited to my account. The disputes resolved on XX/XX/XXXX and XX/XX/XXXX you owe me for. They total {$17000.00}, that is what you really owe me. I have receipts for all of these so the merchant did not have any resolved in their favor. You are complete liars. I had a total of XXXX ruled in my favor and that includes the XXXX that XXXX XXXX covered before they really became disputes. There are still XXXX dispute that you are hoarding and I am not paying them because you can take it out of what you owe me. The total of fraud that was added to my charge card is {$25000.00} not counting the last XXXX. All the disputes were resolved in my favor and I have the proof. You are complete liars and are corrupt. You have 30 days to pay up or we will be going to court and my attorney says we will be suing for a lot more than {$10000.00}. More like millions!! It was fraud and you can not say that because you are in cahoots with Stripe. I also know XXXX XXXX has Strip because I have their evidence that you sent me and they will not go to Arbitration because Stripe will not back them up! So you lied on every dispute to save yourselves from having to pay. If you still think you are going to charge me for the last XXXX disputes I am requesting arbitration with XXXX. My attorney has viewed all my evidence and he also said it was fraud. I will send docs. But I am not sending all the disputes I won because you have them. You are such a disordered mess and you cant count so have fun searching for your copies!!

Company response to consumer: Closed with explanation