Consumer complaint received 2024-04-11 00:00:00
Product: Student loan — Private student loan
Issue: Issue with income share agreement — Payment issues
Company: Maximus Federal Services, Inc.
State: WA

Complaint narrative:
XXXX XXXX Back in 2009, my biggest dream was to attend XXXX XXXX at XXXX XXXX XXXX XXXX  located in XXXX, WA. However, I had no idea about grants and how to apply for them. When I walked into the XXXX, XXXX and her daughter XXXX XXXX assured me that I was eligible for FAFSA Pell grant. They said they would handle everything for me. The XXXX required XXXX hours, and being a military wife, I was relieved that I had found a school that suited my needs. But things started to go wrong when I got admitted. XXXX XXXX, who was in charge of the XXXX XXXX, made it challenging for me to learn anything. She bullied, disrespected and involved herself in my personal life. When I had completed XXXX hours, I found out that I was XXXX. Instead of acknowledging my health, XXXX pushed me to the limit, and I became very sick, which I believe was as a result of the XXXX XXXX XXXX XXXX XXXX. She made me do everything, even when I was sick, and didn't believe me. When I was XXXX XXXX XXXX, she pushed me to the ground, which resulted in me going into XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was out for only a week before trying to return to finish, but to my surprise, all my XXXX XXXX XXXX XXXX  were gone. XXXX and her mother, XXXX, told me to find another school to finish my remaining hours, and that was the end of it. After all those years I had put into working for XXXX XXXX XXXX XXXX  and being that close to achieving my dream, those XXXX women stole my dreams. This event has been affecting my life every day, and it has also affected my credit. Even today, I am still scared to say anything because of the XXXX they put me and my family through. I tried to reach out to XXXX, and she started sending loan papers to my home, which I never signed. I know for a fact that I did not sign any loan papers. My name has never signed anything but a Pell Grant application. Sound professional In 2009, I had the aspiration to attend XXXX XXXX XXXX XXXX XXXX XXXX XXXX  located in XXXX, WA. Being unfamiliar with the process of applying for grants, I approached the school, and XXXX and her daughter, XXXX XXXX, assured me that I was eligible for FAFSA Pell Grant. They expressed their willingness to handle the entire application process for me, a gesture that allayed my XXXX. XXXX XXXX XXXX  XXXX required XXXX hours for completion, which I was confident I could manage, being a military wife. However, my experience at the institution turned out to be a nightmare. XXXX XXXX, the XXXX of the XXXX XXXX, subjected me to bullying and disrespect, which impeded my learning experience. She also meddled in my personal affairs, exacerbating my predicament. At the XXXX mark, I discovered that I was XXXX, and while I expected leniency from the institution, XXXX XXXX continued to be insistent. She disregarded my health and made me work even when I was unwell. The toxic XXXX XXXX XXXX XXXX used in the XXXX XXXX  made me very sick, and under these circumstances, I went into XXXX XXXX when XXXX XXXX pushed me to the ground in a fit of rage. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I had to take a break from school for a week, and upon my return, I discovered that all my XXXX XXXX XXXX XXXX were missing. XXXX and XXXX instructed me to find another school to complete my remaining hours, and that was the end of it. After investing years of hard work into XXXX XXXX XXXX XXXX I was devastated to have my dreams stolen by these XXXX women. The experience has had a profound and long-lasting impact on my life, affecting my credit and emotional well-being. I am still hesitant to speak out about this issue, given the ordeal that I, and my family, went through. Upon attempting to contact XXXX, I began receiving loan papers from her, even though I had not signed any loan agreement. I am positive that I only signed a Pell Grant application, and nothing else. This experience has left me feeling disillusioned and robbed of my dreams. It has also made me aware of the critical role that institutions play in the lives of their students, particularly when it comes to providing a safe and conducive learning environment.

What do you think would be a fair outcome to your issue?

This school has been affecting my life every day in a negative way! disrespected, bullied, lied to, physically
attacked, almost XXXX XXXX XXXX  and then having my dreams crushed, and sexual discrimination, i want it fixed

Company response to consumer: Closed with explanation