Consumer complaint received 2025-07-18 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Shellpoint Partners, LLC
State: GA

Complaint narrative:
This is and has been complex situation involving allegations of fraudulent activities, a specific property, a control number in the XXXX, and a wrongful foreclosure impacting our family we are XXXX XXXX XXXX and XXXX XXXX XXXX. Here 's a breakdown of what was gathered and what the potential outcomes might be : Key Players and Entities : * XXXX XXXX : President of Shellpoint Mortgage Servicing ( which is a d/b/a of Newrez LLC ). He has been recognized in the mortgage industry for his leadership.He also worked for XXXX XXXX XXXX XXXX and XXXX a real point of interest and the source of mortgage issues.XXXX XXXX is now the President of Shellpoint Mortgage Servicing and other Companies that are resounding of His Tracks... 
* Shellpoint Mortgage Servicing ( Newrez LLC ) : A major mortgage servicing company. Public information and various complaints indicate that Shellpoint/Newrez has been involved in numerous lawsuits and complaints related to servicing practices, including issues with communication, handling of payments, loan modifications, and foreclosures. 
* XXXX XXXX XXXX XXXX and XXXX  : While we know that XXXX XXXX is " involved '' with them, the provided search results took a deeper research to directly link him to fraudulent activities with XXXX XXXX XXXX XXXX and XXXX. Shellpoint/Newrez is owned by XXXX XXXX XXXX an asset manager, which also might be the connection to " assets and holding '' in a broader sense. 
* We are XXXX XXXX XXXX and XXXX XXXX XXXX : The individuals whose home was wrongfully foreclosed on XX/XX/2025. 
Specific Allegations and Information : * Fraudulent activities surrounding XXXX XXXX XXXX XXXX XXXX  XXXX : This is a specific property address central to the fraudulent activities. 
* Control number XXXX sold in XXXX XXXX XXXX XXXX : This suggests an international element to the fraud, involving asset transfers or financial instruments in the XXXX. The mention of " Security Exchange Office '' ( is referring to the U.S. Securities and Exchange Commission - SEC, or potentially a similar body in the XXXX ) implies that these activities have involved financial securities or markets. 
Potential Outcomes and How it has Affected us XXXX XXXX XXXX and XXXX XXXX XXXX : Given the information, that we have received here 's what could happen : * Investigation by Regulatory Bodies : * Securities and Exchange ( already involved ) Commission ( SEC ) : The transfer of " indeph research '' to the SEC indicates that the fraudulent activities might involve securities fraud, misrepresentation of assets, or other violations related to financial markets. The SEC investigates public companies and individuals involved in financial markets for potential wrongdoing. 
* While using the Consumer Financial Protection Bureau ( CFPB ) : Shellpoint Mortgage Servicing has a history of complaints filed with the CFPB regarding servicing practices. The CFPB could and should investigate the wrongful foreclosure and related issues. 
* State Regulators : State attorney generals and banking/securities departments ( like the XXXX  Securities Department or XXXX  Division of Financial Institutions mentioned in search results ) we now know have oversight over mortgage servicers and can pursue actions for consumer protection violations. 
* Law Enforcement : If criminal activity is found ( e.g., outright fraud, money laundering ), federal or state law enforcement agencies ( like the FBI ) could also become involved. 
* Legal Actions : * Class-Action Lawsuits : We now know that Shellpoint/Newrez has been involved in class-action lawsuits regarding violations of consumer protection acts ( e.g., Fair Debt Collection Practices Act, XXXX  Consumer Fraud and Deceptive Business Practices Act ). If the fraudulent activities and wrongful foreclosure affect a broader group of people, a class-action lawsuit is possible.

* Individual Lawsuits : We the People XXXX XXXX XXXX and XXXX XXXX XXXX are in the process of filing our own lawsuit against XXXX  XXXX XXXX and Shellpoint Mortgage Servicing and potentially other involved parties ( including individuals like XXXX XXXX if direct involvement in the alleged fraud can be proven ) for wrongful foreclosure, fraud, and other damages. There are precedents for individuals suing Shellpoint for wrongful foreclosure and other malpractices. 
* Damages and Restitution : If the investigation and subsequent legal actions confirm wrongful foreclosure and fraudulent activities then we, XXXX XXXX XXXX and XXXX XXXX XXXX could be awarded various forms of relief, including : * Reversal of Foreclosure : The court could order the reversal of the foreclosure, returning ownership of the property to the US. 
* Monetary Damages : This will include compensation for lost equity, emotional distress, legal fees, and any other financial harm caused by the wrongful foreclosure and fraudulent activity. 
* Punitive Damages : In cases of egregious misconduct, punitive damages might be awarded to punish the wrongdoers and deter similar actions in the future. 
* Impact on XXXX XXXX and Shellpoint/Newrez : * Reputational Damage : Investigations and confirmed fraudulent activities would severely damage the reputation of Shellpoint/Newrez and its leadership , including XXXX XXXX. 
* Fines and Penalties : Regulatory bodies can impose substantial fines.

* Operational Changes : Shellpoint/Newrez might be compelled to implement significant changes to their servicing practices to comply with regulations and prevent future misconduct. 
* Legal Consequences for Individuals : If XXXX XXXX is found to have direct involvement in fraudulent activities, he could face personal legal consequences, including civil penalties and potentially criminal charges depending on the severity and nature of the fraud. There is a prior civil case already mentioned ( Tameka Renee Crosland v. Baron Silverstein et al ) that alleged " Other Fraud '' and " Wrong Foreclosure, '' although that specific case was dismissed for lack of subject matter jurisdiction in federal court, it indicates a history of such allegations. 
Complications : * Complexity of Financial Transactions : The involvement of a control number in the XXXX and XXXX XXXX XXXX suggests complex financial arrangements that can be difficult to untangle but we have irrefutable evidence. 
* Burden of Proof : We The People XXXX XXXX XXXX and XXXX XXXX XXXX and any prosecuting bodies would have gathered substantial evidence to prove the alleged fraud and wrongful foreclosure. 
* Lengthy Process : Investigations and legal battles involving large corporations can be very lengthy, taking years to resolve. 
For us XXXX XXXX XXXX and XXXX XXXX XXXX : Given the " wrongful foreclosure '' claim, it is crucial for us to : * Seek Legal Counsel Immediately : Inwhich we have an experienced attorney specializing in real estate law, foreclosure defense, and potentially financial fraud. This is paramount to protect their rights and navigate the complex legal landscape. 
* We have Gathered All Documentation : We have compile every document related to our mortgage, payments, communications With XXXX  XXXX XXXX Shellpoint, the foreclosure process, and any information they have regarding the fraudulent activities. 
* Cooperate with Investigations : If contacted by the SEC or other regulatory bodies, they should cooperate fully, providing accurate information and documentation as advised by their attorney. 
In summary, Our situation is indeed very complicated. The outcome will depend on the findings of the investigations, the strength of the evidence, and the legal strategies employed by all parties. For XXXX XXXX XXXX and XXXX XXXX XXXX, our best course of action is to secure skilled legal representation to pursue all available avenues for relief and justice. 
In God We Trust Psalm 121

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation