Consumer complaint received 2025-02-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CREDIT ACCEPTANCE CORPORATION
State: GA

Complaint narrative:
I am filing a complaint regarding my auto loan with Credit Acceptance Corporation due to inaccurate reporting of my payment status and discrepancies in my loan balance. Despite having an active payment arrangement of {$100.00} per week every Wednesday, my account continues to be reported as 180 days past due, and I have not received a clear breakdown of my past-due balance.

Key Issues : 1. Incorrect Reporting of My Payment History & Account Status : I have a payment arrangement to pay {$100.00} per week on Wednesdays, which I have been following. 

My most recent payment of {$300.00} on XX/XX/XXXX was not properly reflected in my reported account status. 

My account has been continuously reported as 180 days past due since XX/XX/XXXX, despite my payments. 



2. Discrepancy in My Loan Balance & Past-Due Amount : My credit report ( as of XX/XX/XXXX ) shows a balance of {$20000.00}, but Credit Acceptance has provided conflicting amounts in their statements. 

The past-due amount is listed as {$6900.00}, yet I have not received a clear itemized breakdown explaining how this was calculated. 



3. Failure to Provide Requested Information : I have contacted Credit Acceptance and requested a breakdown of my balance, late fees, and how my payments are applied, but I have not received a clear explanation. 

I disputed this issue in XX/XX/XXXX, but the dispute did not result in any corrections or changes to my account. 




Actions Taken : I set up a payment arrangement of {$100.00} per week every Wednesday to bring my account current. 

I contacted Credit Acceptance to request an itemized breakdown of my past-due balance and a correction of my payment history. 

I disputed the incorrect reporting in XX/XX/XXXX, but the dispute did not resolve the issue. 


Requested Resolution : 1. Correction of My Payment History : Update my account status to reflect my active payment arrangement and remove the 180-day past due reporting if inaccurate. 

Ensure that all payments, including my most recent {$300.00} payment on XX/XX/XXXX, are properly reflected in my credit report. 



2. Provide a Detailed Breakdown of My Balance : A clear itemized breakdown explaining : Remaining principal balance Interest charges applied Late fees or penalties, if any, and how they were calculated An explanation of how the past-due amount of {$6900.00} was determined 3. Stop Unfair Penalties & Additional Fees While Payments Are Being Made : Since I am making weekly payments as scheduled, Credit Acceptance should stop adding additional late fees or penalties. 

If past penalties were applied unfairly, I request a review and removal of these fees. 



4. Ensure Accurate Credit Reporting Going Forward : Ensure that my loan status and payments are correctly reported to the credit bureaus.

Provide me with written confirmation that my scheduled payments are acknowledged and reflected correctly in my account records.

Since I am actively working with Credit Acceptance and making scheduled payments, I expect fair and accurate reporting of my account. If these requests can not be met, I would like to explore alternative resolution options, such as a fair settlement or structured payment adjustment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation