Consumer complaint received 2026-03-01 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Summit A*R, Inc.
State: AZ

Complaint narrative:
I rented a car with XXXX XXXX XXXX XXXXXX/XX/XXXX to XX/XX/XXXX. When I returned the car, a representative was present and stated we are good to go. The representative did not notify me of alleged damage upon acceptance of the vehicle. I received a return receipt by email on XX/XX/XXXX with no mention of damage. It was not until 3 days later on XX/XX/XXXX I received an email regarding suspected damage, and filled out a form specifying this damage was not present at any point during my rental, therefore I did not mark it on the required form at the start of the rental period. Because I was not contacted regarding any damage until several days after the return, I was unable to verify or contest the claim at the time the vehicle was surrendered. It was not until over a month later, XX/XX/XXXX that I received a damage report with pictures of the damage that did not contain any time stamps. XXXX failed to provide any contemporaneous, timestamped photographic evidence demonstrating that the alleged damage occurred during my rental period. The only image provided was sent more than one month after the vehicle was returned and contains no timestamp or other identifying information establishing when the damage occurred or that it is attributable to my rental. The rental agreement contains no statements requiring the renter to provide evidence that this damage did not occur during my rental period, and legally, the rental car agency is required to prove that this damage was caused by me. The rental agreement presented to me also does not have my signature. XXXX can not establish that : damage occurred during my possession of the vehicle ; that the vehicle was inspected at return ; or that any alleged damage was not caused after the vehicle was returned, the claim is unsupported and unenforceable. Referring this matter to collections under these circumstances is improper. Despite this, the damage claim of {$1000.00} was sent to a collection agency Summit A * R. I have made several attempts to dispute this claim. I am aware of the recent lawsuit, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, confirming many unauthorized damage claims and improper practices. Within the email of my attempts to dispute this, XXXX referred to " tire damage '' which was not what was originally claimed to be damaged ( included in files uploaded ). Responses from the collection agency have only cited the same documents I have uploaded with no further acknowledgement of the lack of timestamped photos or other evidence that this damage occurred during my rental period. It is clear to me that this is another of XXXX fraudulent damage claim practices. Due to the amount sent to collections, this has now negatively impacted my credit and it is necessary for me to escalate this. Summit A * R has also failed to mark this as disputed on my XXXX credit report after I have in writing via email that it would be marked as disputed. This is also violating the law. I am requesting that this claim be dropped.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation