Consumer complaint received 2024-11-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
On XX/XX/year> at XXXX in military time pull to CITI BANK drive through ATM to make a deposit first deposit I made was in my savings account it was supposed to be XXXX XXXX dollars XXXX {$100.00} but XXXX off the XXXX didnt go through so it returned the {$100.00} so I tried again but this time I deposited in my checking account it was XXXX {$50.00} bill and XXXX {$100.00} to the checking the money went through and it was deposited to the account so I counted {$500.00} before continuing with the deposit so I put XXXX {$100.00} dollar bill into the ATM it didnt but tried again but this time the money wasnt deposited and it wasnt returned the machine gave back my card and a receipt with just a total of {$350.00} was deposited into my account there was a car behind so I was going to try again but on the machine it displayed no cash is able to deposit only checks now mind you the ATM never gave back my money but because there was a car behind me I slightly moved to the side still at the back location and called customer service at XXXX spoke with a woman in the department of investigation I was really mad and explained to the woman what happened but for got the woman name told lady that I deposited XXXX {$100.00} into the atm but it took my money she ask for the location of the ATM I gave her XXXX XXXX XXXX XXXX XXXX Fl XXXX XXXX asked what time it have I told her at XXXX XXXX  the lady told me it was going to take XXXX  days for investigation for the ATM to process but I explained I didnt have XXXX  days because thats my rent and bill money I asked about a credit until the investigation they told me that would take XXXX  days I was upset with the result I from the lady she didnt give me the first claim number that was my fault I should have gotalso asked the lady for the branch telephone number so I can call in the morning and she provide the information next day I called but no one picked up the phone all day and that was Thursday morning till XXXX XXXX  which thats the time they close so I didnt get to speak with no one now Friday rolls around I called the first time no one answered but I left a message for someone return my call it was urgent after I did that waited about XXXX minutes or so I tried it but on the verge of trying another came and it was the branch that called me back so the lady that called back and I speaking with I explained what happened XXXX day ago regarding the ATM so she explained to me that someone comes every Friday or money to I guess collect money from the atm when the person do what they do is calculate information from the atm if they is over an amount the credit will apply to my account so I ask so there nothing that can be done about a credit while the investigation is in progress she told me no and she also told me it would take a week for everything to process I said ok we disconnected. Today XX/XX/year> at XXXX XXXX  I noticed I didnt receive a call but also I wanted to know the status of the investigation the men listened to me explaining and he checked and told me that he found the claim but the claim was denied for the credit of {$500.00} dollars because the information I provided wasnt good enough and didnt find any XXXX credit but they credited my account {$2.00} but I asked them why would they credit my account {$2.00} if they didnt find anything so I spoke with a supervisor she reopened my case she sending it to the back office or something like to reopen the investigation on my claim this make no since for but I look in my savings or checkings I dont even see the {$2.00} the man told me was credit to my account. So Im reaching out crying for help so I can get my money back thats my rent money..PLEASE PLEASE PLEASEHELP ME the new claim account number is XXXX, ATM ID XXXX,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief