Consumer complaint received 2025-06-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: CREDIT ACCEPTANCE CORPORATION
State: AL

Complaint narrative:
In XXXX my husband and I XXXX and XXXX XXXX agreed to purchase a XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX Alabama with credit acceptance corporation as the lender. This would be our second automobile purchase from the same dealership with the same lender in 2 years yet still they wanted to charge 36 % interest. In XXXX XXXX and I fell upon some hard financial times and wanted to do a voluntary turnover of the vehicle. XXXX XXXX XXXX  was closed at the time so we contacted our lender and ask them to come and get the vehicle. 2 Days later our vehicle had been towed from the parking lot of the apartments we lived in the XXXX at XXXX in XXXX Alabama and we assumed credit acceptance corporation had come and gotten it. We never got any notification from credit acceptance to the contrary. Fast forward 3 years and we are trying to buy an automobile. We learn that credit acceptance corporation still has that XXXX XXXX is an open and delinquent account on both of our credit reports. We Begin reaching out to credit acceptance about the sonata to no avail. everyone we talk to stonewalled with the same answer " we don't have the car. '' At that time we were forced to purchase a vehicle through a buy here pay here dealership at 42 % interest. Fast forward 4 years to this XXXX XXXX and I were trying to buy an automobile and everywhere we went we were turned down due to that open and delinquent account from credit acceptance that by the way is renewing and restarting the clock every month. A nice gentleman at one dealership finally told us how to find out what happened to that car. I ran the VIN number through XXXX and was shocked to learn that that car has been sold five times since XXXX. So I did a little research and I contacted the tow company that towed it from the apartments and they told me that they sold that car with a mechanic 's lien title from the state of Alabama. When I asked why I wasn't contacted when they towed the car they told me they contacted credit acceptance corporation because that was who holds the lien on the VIN number. Credit acceptance refused to go and get the car did not notify me about the car or anything else because they did not want to pay a {$50.00} gate fee. So all the time several years back that they were telling me they didn't have the car they actually had documentation in their system of what had happened to the car and that the state of Alabama had issued a mechanic 's lien title to the tow company for the vehicle. Now I was never contacted by the state of Alabama either! So we are 6 years into an open and delinquent auto loan that for anybody else would have been a repossession back in XXXX when we quit paying for it.and dealerships now tell me they could work with a repossession but they can't work with what's on my credit it's reported incorrectly as an open and delinquent auto loan they refused to go get the car they failed to notify me about the car they did not give me the information when I contacted them about the car and now they want me to pay them {$39000.00} for an {$11000.00} car. And to top it all off every time I speak with them they act like we're low likes that don't want to pay our bills and never had any interest like we've tried to steal from them when we called them to come get the car.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation