Consumer complaint received 2025-02-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: UPGRADE, INC.
State: NY

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint against Upgrade Inc. ( Uplift Inc. ) regarding their potentially inaccurate, overly punitive, and unfair credit reporting practices, which fail to reflect fairness or proportionality given my good-faith effort to fully repay a loan. I request the CFPBs assistance in investigating and resolving this issue under the Fair Credit Reporting Act ( FCRA ).

Upgrade has reported my Uplift Inc./CBW account as " 30 Days Late '' on my credit report, dated XX/XX/year>. However, my credit report also lists " On Time Payments '' as 100 % and " Worst Pay Status '' as " Current, '' raising concerns about a potential inaccuracy or misrepresentation in Upgrades reporting to credit bureaus. My Uplift payment history ( attached ) indicates some payments were made after their due dates, but I fully repaid the loan, and the account is now closed with a {$0.00} balance, marked " Paid in Full '' on XX/XX/year>. 

Issue : Potentially Inaccurate and Unfair Credit Reporting The " 30 Days Late '' mark reported by Upgrade appears inconsistent with the " 100 % On Time Payments '' and " Worst Pay Status Current '' shown on my credit report, indicating a potential inaccuracy or misrepresentation in Upgrades reporting. 

Despite any payment delays, I resolved all obligations, fully repaying the small loan ( {$400.00} ) by XX/XX/year>, yet the reporting carries a seven-year negative impact, misrepresenting my financial responsibility and creditworthiness. 

A seven-year penalty for a fully repaid, closed account is disproportionate, especially given the credit reports indication of no late payments, suggesting Upgrades reporting may not align with FCRA standards for accuracy and fairness.

Industry standards often allow for adjustments or leniency when debts are fully satisfied, yet Upgrade refuses to reconsider, stating, We do not conduct goodwill adjustments ( see attached emails ). 

This punitive reporting undermines the FCRAs requirement for accurate and fair credit reporting, penalizing consumers who resolve their debts responsibly. 

Request for Resolution I respectfully request that Upgrade : Remove the " 30 Days Late '' mark entirely, given the potential reporting inaccuracy, my full repayment, and the accounts closed status, or Update the account status to " Paid as Agreed '' to accurately reflect my financial responsibility and align with the credit reports indication of no late payments.

Regulatory Considerations Upgrades refusal to reconsider, despite the clear discrepancy between their payment history and the credit report, suggests a policy that may violate FCRA standards. I urge the CFPB to investigate whether Upgrades practices comply with fair credit reporting requirements and disproportionately harm consumers like me who have fulfilled their obligations. 

Final Request I ask that Upgrade review this matter in good faith, address the potential inaccuracy in their reporting, and adjust their stance to align with FCRA standards. I expect a formal response within 15 days, per CFPB guidelines, and appreciate your assistance in resolving this issue. 

Sincerely,

Company response to consumer: Closed with explanation