Consumer complaint received 2024-08-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Add-on products and services
Company: DISCOVER BANK
State: NC

Complaint narrative:
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Discover Financial Services XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Notice of Dispute Regarding Inaccurate Reporting Dear Discover Financial Services, I am writing to formally dispute the allegation that I was late on my credit card payment in XXXX of XXXX, specifically regarding an alleged minimum payment due of {$100.00}. I believe this information is inaccurate and has been reported incorrectly to the credit bureaus. 

I request that you provide verifiable proof of this late payment. Please note that mere statements indicating a late payment are not considered sufficient evidence. I require documentation that clearly demonstrates the date and amount of the alleged late payment, including any records of communication that support your claim. 

If you fail to provide satisfactory proof, I will expect the erroneous information to be corrected in my credit report.

Furthermore, I would like to bring to your attention the potential financial implications for Discover Financial Services should I choose to proceed with arbitration regarding this dispute. Below is an itemized list of potential losses you may incur : 1. **Arbitration Fees** : {$500.00} ( average cost of arbitration ) 2. **Legal Fees** : {$2000.00} ( estimated legal costs for representation ) 3. **Potential Settlement Costs** : {$1500.00} ( in case of an unfavorable ruling ) XXXX. **Loss of Business** : {$5000.00} ( projected loss from customers who XXXX choose to switch due to negative publicity ) XXXX. **Administrative Costs** : {$300.00} ( costs related to the dispute process ) **Total Estimated Loss** : {$9300.00} I hope to resolve this matter amicably and expect a prompt response within 30 days. Thank you for your attention to this serious issue. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Discover Financial Services Subject : Notice of Dispute Regarding Inaccurate Reporting Dear Discover Financial Services, I am writing to formally dispute the inaccurate reporting of a late payment on my credit card account. It has come to my attention that you have reported a late payment for XX/XX/XXXX. I believe this information is incorrect and not substantiated by reliable evidence. 

In the case of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ), the court emphasized the importance of accurate reporting and the necessity for financial institutions to maintain proper documentation regarding account status. In light of this precedent, I request that you provide me with your internal records and documentation that clearly prove the alleged late payment. 

Please ensure that the records include : XXXX. The specific date the payment was due. 
XXXX. The date the payment was received. 
XXXX. Any relevant correspondence or communication that supports your claim of a late payment. 

I expect a prompt response to this dispute, including the requested documentation, within 30 days. If you are unable to provide this information, I will expect the erroneous reporting to be corrected immediately. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief