Consumer complaint received 2025-06-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Bounce AI, Inc.
State: FL

Complaint narrative:
This is a new complaint against Bounce AI , Inc. regarding an alleged debt they are reporting on my credit reports without having ever provided legal proof that they own or have the right to collect this debt. Despite my previous dispute and a CFPB complaint ( ID : XXXX ), Bounce AI has never produced a bill of sale, assignment agreement, or chain of title from XXXX XXXX XXXX proving they legally acquired the debt. 

In their responses, they rely solely on boilerplate language in the original Line of Credit Agreement, stating : We may assign any and all of our rights and obligations under this Agreement without notice to you. This clause merely permits assignment it does not prove that an assignment occurred. The FDCPA, FCRA, and CFPB precedent are clear : a debt collector must provide documentation substantiating its legal authority to collect and furnish. 

According to 15 U.S.C. 1692g ( b ), once a consumer disputes a debt in writing, the collector must cease collection until it provides proper verification. This includes proof of ownership and legal authority to collect, not just billing summaries. The courts have consistently upheld this : McDermott v. Marcus, Errico, Emmer & Brooks, P.C., 911 F.3d 1 ( 1st Cir. 2018 ) : A consumer is entitled to know not only what the debt is, but who owns it.

Haddad v. Alexander, Zelmanski, Danner & Fioritto, 758 F.3d 777 ( 6th Cir. 2014 ) : Verification requires more than a bare assertion.

Zirogiannis v. Seterus, Inc., 221 F. Supp. 3d 292 ( E.D.N.Y. 2016 ) : Failure to provide proof of legal ownership may violate 1692e.

Clark v. Capital Credit Services, 460 F.3d 1162 ( 9th Cir. 2006 ) : Collectors must confirm the right amount and authority to collect.

Bounce AIs continued furnishing of this tradeline violates the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( b ). Furnishing information that can not be substantiated is considered inaccurate under the law. They are representing themselves as the creditor without proof of ownership, which violates 1692e ( 2 ) ( A ) as well falsely representing the legal status of the debt.

The CFPB has clearly stated its expectations on this issue : CFPB Consent Order, XXXX XXXX XXXX XXXX XXXX ( XXXX & XXXX ) : Collectors must have documentation showing their right to collect. Mere representations are insufficient. 
CFPB Supervision Highlights, XXXX XXXX : Debt collectors were directed to cease reporting when unable to verify ownership. 
CFPB Annual FDCPA Report to Congress ( 2022 ) : Collectors must substantiate their right to collect ; references to potential assignment clauses do not qualify.

CFPB Bulletin 2014-01 : Furnishers must not report unverifiable debts and must have documentation before doing so.

Additionally, Bounce AI has not proven they are licensed to collect debt in Florida as required under Florida Statutes 559.553. Engaging in collection activity while unlicensed is a violation of the Florida Consumer Collection Practices Act ( FCCPA ) 559.72, and it further undermines the legitimacy of their position.

I have requested multiple times by mail, through credit bureau disputes, and through a prior CFPB complaint for the following : A bill of sale or purchase agreement between XXXX XXXX XXXX and Bounce AI , Inc. ; A complete chain of title showing Bounce AIs legal acquisition of the debt ; Proof of Bounce AIs licensure or registration in Florida.

To date, none of this has been provided. They continue to report the tradeline and assert collection rights based solely on billing statements and contract language, not ownership documents.

I am requesting that the CFPB : Compel Bounce AI , Inc. to produce legally sufficient documentation ( bill of sale, assignment, chain of title ) ; Require them to delete the tradeline from XXXX XXXX, and XXXX if they can not ; Initiate investigation into potential FDCPA, FCRA, and FCCPA violations due to their continued furnishing of unverified, unsubstantiated debt ; Review their collection activity in Florida to ensure compliance with 559.553.

The CFPB has previously sanctioned companies for this exact behavior. Bounce AIs failure to validate this debt after multiple requests, and their continued reporting and collection, show willful noncompliance with federal and state consumer protection laws.

Company response to consumer: Closed with explanation