Consumer complaint received 2024-12-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
I am writing to file a formal complaint against JP Morgan Chase for their failure to protect my consumer rights and address fraudulent transactions that resulted in the theft of over {$10000.00} from various accounts. As a longstanding customer and Chase Bank member for 10 years, I trusted that Chase, as my financial institution, would take responsibility for ensuring the safety of my funds and supporting me in resolving this situation. However, I have faced significant financial hardship due to their lack of action and failure to enforce consumer protection laws. 

I am the victim of identity theft and fraud, with multiple unauthorized transactions made through my XXXX XXXX account ( username : XXXX  ) by an individual who stole my identity and opened fraudulent accounts under my name. I have already filed a police report for identity theft and submitted the necessary legal documentation to XXXX XXXX. Despite this, XXXX XXXX has refused to honor my dispute, and their only partial refund of {$50.00} out of the {$6200.00} stolen is wholly inadequate. 

What is more concerning is that when I sought help from Chase, they informed me that XXXX XXXX should be the entity responsible for issuing a refund and charging back the fraudulent transactions. This response is unacceptable, as Chase, as the bank holding my account and facilitating these transactions, is ultimately responsible for protecting me under consumer protection laws, including those outlined in the Electronic Fund Transfer Act ( EFTA ) and other relevant FTC regulations. 

As a customer, I rely on Chase to ensure the security of my financial transactions and to protect me from fraud. However, their failure to provide assistance has caused me extreme financial distress, leaving me without the funds necessary to pay for rent, bills, food, and essential living expenses. This situation has resulted in the loss of work hours and a serious negative impact on my livelihood. I should not be left to bear the consequences of fraud perpetrated by others. 

Under federal law, including the EFTA and FTC regulations, banks like Chase are required to take immediate action in cases of fraud, provide provisional credit, and assist consumers in resolving unauthorized transactions. Chase 's failure to act in this case constitutes a violation of these protections. I am requesting that Chase fully refund the stolen funds, issue the necessary chargebacks, and ensure that I am not left to suffer due to their lack of action. 

Below are the fraudulent transactions in question : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$300.00} I am asking the CFPB to investigate JP Morgan Chase for failing to properly protect my account, facilitate chargebacks, and refund the stolen funds as required under federal law. I also request that the CFPB ensure Chase fulfills its obligations to consumers and provide assistance in recovering the full amount that was taken from me. 


Thank you for your attention to this critical matter. I look forward to a swift resolution of this issue. 

Sincerely,

Company response to consumer: Closed with explanation