Consumer complaint received 2024-06-03 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Voluntary repossession
Company: Mercedes Benz Financial Services
State: MI

Complaint narrative:
Auto purchase and Credit reporting dispute I am writing to dispute the following information that was reported by your company to all three credit agencies on my credit report. I have attached supporting documentation and will send a copy of this letter as well as documentation to you : XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Attorney General, XXXX XXXXXXXX XXXX XXXX, the Fair Credit Reporting Act and the Consumer Financial Protection Bureau. 

This item, a XXXX XXXX XXXX was purchased by my company on XX/XX/XXXX, I placed a cash down payment of {$2500.00}, and the sales price was listed as {$44000.00} with a total financed -due at delivery of {$49000.00} that list on the Vehicle Purchased Agreement. After several months, unfortunately, I fell behind on the payments and received a late payment and thats when I noticed that the amount reported on my report was different than what was reported on my purchase documents. See below : XXXX Purchase Agreement dated XX/XX/XXXX total BALANCE DUE {$49000.00}. Tag registration fee of {$280.00} as well as XXXX insurance of {$1400.00} pre-paid warranties of {$1200.00} and {$1900.00} ( XXXX ) months. 
XXXX XXXX XXXXXXXX XXXX XXXX and XXXX of XXXX dated XX/XX/XXXX, the total amount financed on the contract is {$48000.00} and the total delivery before cash deposit is XXXX total down payment of {$1300.00}, Tag registration fee of {$260.00}. 
XXXX XXXX XXXX purchased XX/XX/XXXX {$48000.00}. XXXX closed as of XX/XX/XXXX balance owed {$44000.00}. 
XXXX XXXX purchased XX/XX/XXXX {$48000.00} open as of XXXX balance owed {$44000.00}. 
XXXX XXXX purchased XX/XX/XXXX {$48000.00} open as of XX/XX/XXXX balance owed {$44000.00}. 

I called several times to resolve this issue with no resolution from your company. I was never given a rescission notice ; I cant even find where my XXXX is located anywhere in my package of documents. Because I have had such a bad experience and was not able to make arrangements on the past due amount I was told that the accounts going into repossession. 

The vehicle was voluntarily surrendered back to XXXX XXXX XXXXXXXX XXXX XXXX on XX/XX/XXXX and received a Notice of Sale on XX/XX/XXXX, but nothing else after that. I then called for a status on XX/XX/XXXX, and was told the vehicle was in a lot in XXXX  and could be redeemed if I wanted it for {$4400.00} the cost for the last XXXX months including fees. I then asked for verification of the vehicle sales and was told they did not have that information. Also a XXXX lease with a total payment of {$53000.00} with the option to purchase after lease for the amount of {$16000.00}. 

This is a factual dispute and I am requesting that Mercedes-Benz investigate and provide me with documents proofing and validating this sale, based on the above-listed documents are accurate. If you find that your documents are indeed inaccurate I am requesting the removal of this account and a refund of all paid funds and payments including the down payment to be refunded to my business XXXX XXXX and the account to be removed from all three of my Credit Report as soon as possible. 

I understand, according to The Fair Credit Report Act, 15 U.S.C 1681 a credit report should be fair and accurate and I have to give time to investigate and validate before I report this matter. 

Your attention to this matter is greatly appreciated!

Company response to consumer: Closed with explanation