Consumer complaint received 2024-08-24 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Rent Recovery Solutions
State: TX

Complaint narrative:
I put work orders in for a leaking toilet which was an ongoing issue. Both my toilets were replaced prior to the flood of my entire apartment. XX/XX/XXXXXXXX  was when my toilet was replaced by maintenance. XX/XX/XXXXXXXX  I had seen the maintenance helper at outside parking lot at the gates entrance right about XXXX. I told him hey can you come check out this leak I have under my toilet at a water line? He said he had to go to the office first then go from there. By XXXX XXXX  nobody came to repair the toilet or stop the leak and the water line bust and flooded my entire apartment also the neighbors below me had water gushing down all their walls and they too said nobody ever came to renovate their units either. This is a true conspiracy/some type of dishonest cover up. The trusted these XXXX XXXX XXXX XXXX XXXX would do their duties and be professional about this terrible trauma this negligence of all the workers involved. I spent countless hours renovating my apartment with my own money like over {$500.00}. I never thought Id think Id have to sue this apartment complex. Their website looks like they care about helping out their tenants especially XXXX XXXX like myself but nope. Then the landlord XXXX lady XXXX lied on official court documents that I didnt have a deposit but I did. A {$200.00} deposit I paid with a money order. I have numerous receipts from XXXX for supplies I bought to renovate the apartment. I bought over XXXX gallons or more of concrete paint and primer and sealant to water proof the concrete and XXXX  all hazardous contaminated areas. The maintenance man after XXXX  days of my carpets, vinyl tile and all base boards damaged my the excessive water that flooded for nearly XXXX minutes before the call I made to XXXX when they dispatched the fire dept. who came and turned off the water l. The main lead maint. man spoke to me then he spoke to the maintenance helper and he justified that the helper/ assistance was neglectful and ignored my in person request for help to repair water leak. He also said the landlord is responsible for all damages that were caused by the water. I trusted this was correct/ why would he lie to me right? So I waited and waited but they few times within XXXX  months the maint slacked off or management saying I wouldnt let the maint in when I said thats not true. It was still the XXXX XXXX going on. I hardly ever left my apartment and I asked my ex to take care of our XXXX! yr old while I try to salvage our stuff. It took landlord XXXX  days to have a some guy show up with the maint guys for him to leave me some nasty hot energy draining dehumidifier to supposedly dry the already rotting moldy contaminated carpet tile baseboards. The landlord never adjusted the water bill nor did they repair anything that was damaged from the flood. Plus {$420.00} XXXX XXXX XXXX XXXX for my section XXXX rental assistance program didnt pay as part of my lease agreement and I was already on my XXXX end of my lease and told landlord I wasnt renewing and she didnt tell me XXXX didnt XXXX in retaliation due to me telling my landlord I wasnt renewing my section XXXX housing and I emailed my XXXX  days to vacate but got robbed {$570.00} from XXXX XXXX XXXX XXXX  who denied me a lease and even with a demand letter they just screwed me over kept my money and XXXX  is responsible for my account defaulting. XXXX a landlord at XXXX XXXX XXXX XXXX XXXX who I told about why I couldnt pay the rent and thats the only time she mentioned XXXX didnt pay their portion. And that was XX/XX/XXXX XXXX. Workers at XXXX were often rude and they liked to hang up on me. Landlord who helps advocate and help tenants well he ignored me and said hed call XXXX but he lied and never called them. The landlord kept lilting saying I was a holdover but my lease stated it goes month to month. XXXX put lies in my head and I couldnt focus and my XXXX got worse my kids were XXXX. I was All by myself and the we mean people took advantage of me and made me out to be just another loser who didnt pay rent. Not true. I was told to withhold rent money until they adjusted the water bill and XXXX XXXX bill but never did. Deletion of this debt from my credit report. And any other agencies this fabricated debt could have been reported to and an apology from the management team who failed my family and I and other tenants who were damaged due to this XXXX minute flood of my toilet.its surreal that knowing what unknown it just breaks my XXXX. I dont want anyone to go through this drama and these people need to be held accountable. They caused defamation. I look like a loser who just stopped paying rent and lies told as if I destroyed my apartment but thatd be the farthest from the truth but people are lazy and if they read it well they this its true. Nobody knows me so nobody stood up for me or for whats right. I wont ever forget this drama and all the downward spiral it has put my kids and I into. Have real sincerity and dignity. Nope they just got rid of all the workers that Worked there trying to make it all just disappear but it hasnt and all these people got ta be held accountable amd give me back my families lives and mine.

Company response to consumer: Closed with explanation