Consumer complaint received 2025-12-31 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't temporarily delay making payments
Company: SLM CORPORATION
State: CA

Complaint narrative:
This is my XXXX CFPB compliant against Sallie Mae and I will continue to make these complaints while this service is still available to the American public to document and warn others against the predatory practices conducted by Sallie Mae as a company. I obtained a XXXX XXXX from a XXXX XXXX from XXXX. I worked for XXXX  years after before getting into my final educational step for my career goal, which is a XXXX XXXX XXXX XXXX. During those XXXX  years in between my education, the pandemic took place, and I exhausted most of my forbearance and loan deferment options. I was only XXXX XXXX XXXX with undiagnosed XXXX  and no parents to help me learn about managing finances when I took out these loans. Ive had to learn the hard way and made mistakes but assumed once I obtained my XXXX  and had a higher salary these could be better managed. Upon getting into school for my final degree my loans were placed in an in-school deferment, however Im now facing the harsh realities of Sallie Maes XXXX XXXX deferment policy while attending a XXXX  year program. I am a XXXX XXXX XXXX and Sallie Mae has told me repeatedly that they are not able to help me and my loans will go into default tomorrow, wrecking my credit score and any chance I had of re-financing these loans once Im at my full earning potential in XXXX upon graduating. This company has refused to work with me or grant me a temporary forbearance. Aside from one angel of a representative, all of their customer service reps have had attitudes and told me nothing about my situation will change until I have a change in income indicating Im somehow too poor to even receive their services that they so proudly market on their webpage ( e.g., were here to help ) and cant help me until my salary increases, which is an insanely backwards policy. I wish it were as simple as me being able to increase my income however my program requires me to conduct research, complete clinical work, and do administrative work for the university in exchange for a small monthly stipend of which it is highly frowned upon and discouraged for us to seek outside work. I am already working XXXX hours per week to become a productive member of society in the healthcare field yet I am being punished by a greedy corporation whose actions with this policy systematically harm individuals who do not come from wealthy backgrounds seeking higher education. I hope this message serves as a warning to any potential student loan borrowers to consider ANYTHING BUT Sallie Mae when it comes to student loan options. The undo stress and emotional toll this company has caused me throughout the last almost decade is not worth it. If you do have loans with this company I suggest refinancing ASAP. This has been an absolutely horrible experience with this lender and I can not wait for the day that I am free from having to see, hear, or read the words Sallie Mae ever again.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation