Consumer complaint received 2025-07-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
XXXX XXXX XX/XX/XXXX Subject : Demand for Exclusion of Inaccurate Information from Consumer Report under 15 USC 1666b * * To Whom It May Concern : I am writing to formally demand the exclusion of specific transactions from my consumer report under the provisions of 15 U.S.C. 1666b. This statute mandates that, to be included on my credit report, creditors must provide all required disclosures per 15 U.S.C. 1637 ( b ) at least 21 days before the payment due date.

Failure to meet this disclosure requirement invalidates these transactions ' reporting, and XXXX  has a legal obligation to exclude such inaccurately reported information. 

The following transactions are at issue : CitiCards CBNA # XXXX XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, The lack of timely disclosure of these transactions violates my rights under the Truth in Lending Act, specifically sections 15 U.S.C. 1637 ( b ) and 15 U.S.C. 1666b. Courts have repeatedly upheld that credit reporting agencies must ensure the accuracy of information on consumer reports and are obligated to remove or exclude items reported without proper disclosure.

Relevant case law includes : 1. * * XXXX XXXX XXXX XXXX XXXX XXXX *, XXXX XXXX XXXX ( XXXX ) which established that failure to provide mandatory disclosures under the Truth in Lending Act constitutes grounds for consumer protection action, affirming that consumers have the right to accurate information on their reports. 


2. * * XXXX XXXX. XXXX XXXX XXXX XXXX XXXX * *, XXXX XXXX XXXX ( XXXX ) which highlighted that creditors must meet strict compliance standards, including providing timely disclosures as outlined by the Truth in Lending Act. 


3. * * XXXX XXXX XXXX XXXX XXXX XXXX. XXXX * *, XXXX XXXX XXXX ( XXXX Cir. XXXX ) which reinforced that credit reporting agencies bear a responsibility to verify the legality and accuracy of information on consumer reports, and failure to investigate properly can result in statutory violations. 

Given the above, I am requesting that XXXX  immediately exclude these transactions from my consumer report, as their inclusion violates federal regulations and undermines the accuracy and integrity of my report. 
This demand is made in line with the requirements of the Fair Credit Reporting Act and the Truth in Lending Act. 

Please provide written confirmation within 15 days that these items have been excluded from my report. 
Failure to do so will compel me to pursue all legal remedies available, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and any necessary legal action. 
I trust that XXXX will address this matter promptly and uphold its obligation to maintain accuracy on consumer credit reports. 


Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief