Consumer complaint received 2024-05-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
In an effort to set the foundation of this matter please note for the last 18 years I have been a XXXXXXXX XXXX XXXX XXXX  and there are numerous times I'am out of the area XXXX XXXX XXXX XXXX. Moving forward in or around early XXXX of XXXX, as my accountant was preparing all my documents for tax season, it was brought to my attention two withdrawls that were not accounted for. Upon recieivng this information, I immediately went to my nearest branch to request the information in question. In addition, upon outlining the situation at hand, I was instructed to contact US Bank and their fraud department to start their process. Upon opening my intial claim over the phone, I was instructed to return to my local branch to review and sign some forms. 

Upon my arrival back at the branch and after carefully reviewing the documents with the Bank Manager and my Accountant it was apparent that my signature was fradulantly used and forged on two seperate checks. Based on the information presented, and the fact that the first check only appered and showed ( XXXX ) on my line statement with the second check showing ( XXXX ) which was out of sequence it was virtually impossible to notice the forgery until actual copies were pulled and copared to my actual signature. Based on the fact ( s ) I was instructed to file a formal police report which upon meeting officer XXXX XXXX he clarly noticed that the signatures in question did not match and the check numbers were out of transactional sequence. After taking all supporting documentation and signing my Affidavit, I was told I would be contacted to pick up my report upon their investigation. A few days later, based on the information provided to me, I emailed and faxed All insformation to US BANK at XXXX and even faxed the documents to XXXX. 

It has now been several weeks since this information has turned my world upside down as the money in question was for my XXXX XXXX XXXX. In addition and after discussing the matter with the Bank Manager, XXXX XXXX, and my accountant I'am at a loss for words why the forged signatures were not picked up by the bank and rejected based on the amounts themselves. Moreover, the branch manger told me that US Bank had an obligation to pick the forgery up under UCC-4-401 which states if a forged instrument existed the instrument could not be properly paid. She even went so far as to write that information down to supply to law enfrocement of US Bank if requested. 

In closing, it has now been several weeks and I have not received even a phone call or letter and I have had to call in multiple times per week to check the status only to be told its on the last bar whatever that means. In addition to having to close my account ( s ) down, close numerous credit cards and place security freezes on all of my credit files no monies have yet to be redeposited or credited.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief