Consumer complaint received 2025-05-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Nelnet, Inc.
State: NY

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute the accuracy of my monthly student loan repayment amounts calculated and administered by Nelnet Servicing , LLC under my Income-Driven Repayment ( IDR ) plan, as required by federal law.

This dispute is submitted pursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., the Higher Education Act, and any applicable borrower protections outlined by the U.S. Department of Education. 

BASIS FOR DISPUTE I am enrolled in a federal IDR plan ( such as SAVE, REPAYE, PAYE, or IBR ), which sets my monthly student loan payments as a percentage of my discretionary income. However, I have reason to believe that Nelnet has miscalculated my monthly payment amount, resulting in amounts that exceed the limits set by federal guidelines, and placing an undue financial burden on me. 

These concerns mirror the claims made in the class action lawsuit XXXX v. Nelnet Servicing , LLC ( XXXX. XXXX, XXXX XXXX. XXXX ), which alleges that Nelnet grossly miscalculated repayment amounts under income-driven plans, violating federal law and borrower protections.

WHAT I AM REQUESTING In accordance with FCRA 1681i and 1681s-2, I am requesting the following : A full recalculation of my monthly payment under the correct IDR formula, using my most recent adjusted gross income ( AGI ) and family size. 

An itemized explanation of how my current monthly amount was determined, including the formula, income data, and poverty guidelines used. 

A copy of my most recent recertification data, including IRS income retrieval records or tax documents you used. 

Confirmation that any overreported amounts have not been furnished inaccurately to consumer reporting agencies, or immediate correction if they have. 

A written update to reflect that this account is disputed by the consumer in all credit bureau reporting per Metro 2 compliance standards.

RELEVANT LAWS & VIOLATIONS FCRA 1681e ( b ) : Requires maximum possible accuracy in credit reporting.

FCRA 1681s-2 ( b ) : Requires furnishers to investigate disputes and correct inaccurate information.

Higher Education Act & Department of Education IDR Guidance : Enforce specific rules around calculating borrower payments based on income and family size. 
CARES Act & IDR Flexibilities : If applicable, any misreporting during COVID-19 forbearance periods may also violate federal protections. 

NEXT STEPS If Nelnet can not provide full documentation and validation of the amounts currently being charged, I request that : All affected repayment calculations be corrected retroactively. 
All affected credit reporting be corrected or deleted. 
You provide written notice within 30 days in compliance with the FCRA. 
Failure to respond or resolve this issue appropriately may result in a formal complaint to the Consumer Financial Protection Bureau ( CFPB ) and the Department of Educations XXXXederal Student Aid Ombudsman Group, and may trigger further legal action under FCRA 1681n and 1681o.

Thank you for your attention to this urgent matter. I look forward to your timely and thorough response. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation