Consumer complaint received 2025-05-06 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Blockchain.com, Inc.
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX attempt to access and withdraw my funds -- approximately {$150000.00} has been unsuccessful ; tried to link 3 different bank accounts and Blockchain has been unable to help me or give me support with regards to linking my bank accounts in order to withdraw the money. 
the following is a copy of the communication chain whereby the response is very delayed and at times nonexistent for days to weeks. I have not had a response for 2 weeks. 

* * * * * * * * * * I have been trying to withdraw my money from this account and have been trying to link my bank via XXXX and it will not allow me to do it. I have attempted several times. Very frustrating XXXX 28 days ago XXXX XXXX, Thank you for reaching out and apologies for the delay on our end. 
Can you please resubmit your withdrawals? I will make sure to expedite them for you. 

Best regards, XXXX | Blockchain.com Support XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Disclaimer : Please note Blockchain.com does not provide investment advice or recommendations. The information made available to you is for your general use and is not based on any evaluation of your personal circumstances. If you are unsure of any investment decision, you should seek independent financial advice. 

XXXX 20 days ago XXXX XXXX, Thank you for trying again to place withdrawals. 
I tried to expedite them for you but they were still unsuccessful it turns out that XXXX XXXX does not accept payments coming from crypto-related companies. 
Please use an alternative bank in order to withdraw your USD funds. 

Best regards, XXXX | Blockchain.com XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX https : //blog.blockchain.com/  Disclaimer : Please note XXXX does not provide investment advice or recommendations. The information made available to you is for your general use and is not based on any evaluation of your personal circumstances. If you are unsure of any investment decision, you should seek independent financial advice. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Support XXXX wrote : XXXX 17 days ago Why havent I had an explanation of why I cant withdraw my money. How long does it take for your Compsny to fix this problem Sent from my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : Still havent heard anything Sent from my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX wrote : XXXX 17 days ago im going to try a different bank XXXX 17 days ago why would it not link to my XXXX XXXX XXXX XXXX XXXXe checking account XXXX 17 days ago it also would not let me link my XXXX XXXX XXXX  17 days ago I tried to link 2 bank accounts...XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Neither of them would link. 

XXXX 14 days ago XXXX XXXX, Can you please send us a screenshot of the error message you are getting when trying to link your other bank accounts? 

Best, XXXX | Blockchain.com  Support XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Disclaimer : Please note Blockchain.com does not provide investment advice or recommendations. The information made available to you is for your general use and is not based on any evaluation of your personal circumstances. If you are unsure of any investment decision, you should seek independent financial advice. 


XXXX 13 days ago it doesn't give an error message ; it will just not link the bank accounts. i have tried it with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   linked fine but it doesn't accept money from crypto is what you guys have told me and so I tried to link the other accounts with no success. 


On XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX request for Ticket has recently been updated. 

XXXX 12 days ago I need for you guys to just send me a check. This is the most horrible service I have ever had. You guys respond like every other day or whenever you all feel like it. I still cant link my accounts. If this is what it means to escalate this issue you guys have failed miserably. I have been more than patient. Its been 3 weeks Sent from mXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 12 days ago why is there no response for hours and days from your company.?? 

XXXX 12 days ago you have made your customers stay for hours on end without this being resolved. 

XXXX 12 days ago XXXX 12 days ago i have attempted so many times to link my bank accounts and not it has locked me out. I don't know what else to do. can someone just please call me to get this fixed XXXX 12 days ago is it possible to just have my money sent by check to my home address XXXX 4 days ago i have not had a response to this problem and it has been close to a month. now i am locked out of my account. I feel so helpless without anyone providing any support at all SUPPORT TICKET XXXX XXXX XXXX XXXX i am not able to log in XXXX 4 days ago i have been trying to log into my account and now it is saying they can't verify that its me. I am just so frustrated with my account. 

XXXX 4 days ago i have been having problems linking my bank accounts. while trying to check for updates -- it wanted me to verify that it is me after changing my password. I sent picture of my drivers license which it accepted. when i placed my social security number -- it then started to say that it couldn't verify that its me and it has now completely locked me out of my account. I don't know what to do XXXX 4 days ago it seems as if they can't verify that its me ; this happened during the recovery phase when I was trying to change my password. also when it sent me the email for the recovery process, it now shows I have 2 accounts. I don't know why this would be. One was opened in XX/XX/XXXX and the other one opened XX/XX/XXXX. Now i am concerned that i got hacked. 

Bottom line : I am unable to withdraw the money I have in my account. I was unable to link 3 of my bank accounts to Blockchain in order to withdraw my money. in the process of multiple attempts to do this, It has locked me out of my account, stating now that they are unable to verify that its me based on my social security number and now I have no access to my account and no live person to provide a resolution to my problem.

Company response to consumer: Closed with explanation