Consumer complaint received 2025-11-09 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: Coinbase, Inc.
State: TX

Complaint narrative:
Complaint Title : Coinbase , Inc . Unauthorized Account Linking, Withholding of XXXX  Funds, and Failure to Post Confirmed Provisional Credits Summary of Issue : Coinbase has engaged in multiple violations of federal consumer protection law by ( 1 ) repeatedly linking an unauthorized external bank account to my profile after I deleted it multiple times, ( 2 ) withholding my lawful fiat funds by denying withdrawal access, and ( 3 ) failing to post four confirmed provisional credits to my Coinbase XXXX  Card despite written confirmation. 



Details of Misconduct : 1. Unauthorized Bank Account Re-Linking : A bank account ending in XXXX  ( XXXX XXXX ) has been re-added to my Coinbase account without my consent on at least six ( 6 ) occasions. Each time I manually removed it, Coinbase reconnected it automatically. I did not authorize this account, and I have repeatedly notified Coinbase. 

This conduct violates the Electronic Fund Transfer Act ( 15 U.S.C. 1693 ) and Regulation E ( 12 CFR 1005 ), both of which require clear, verifiable consumer authorization for external financial linkages.

XXXX. Withholding of XXXX Funds ( {$80.00} USD ) : Coinbase has restricted my ability to withdraw {$80.00} in USD that belongs to me. They have not provided a written explanation or any lawful reason for denying withdrawal access. Despite assurances of escalation, no corrective action has been taken in over a month. 

This constitutes potential conversion ( unlawful withholding of consumer property ) and a violation of 12 U.S.C. 5531 ( a ), which prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ).

XXXX. Failure to Post Confirmed Provisional Credits : Coinbase XXXX  representatives confirmed four provisional credits totaling {$94.00} USD were approved but never posted to my account. Each credit was confirmed in writing by Coinbase employees : {$21.00} XXXX XXXX XXXX XXXX XXXX XXXX {$24.00} XXXX XXXX, XX/XX/XXXXXXXX XXXX XXXX XXXX {$23.00} XXXX XXXX, Case # XXXX, XX/XX/XXXX {$25.00} XXXX XXXX, Case # XXXX, XX/XX/XXXX Between XXXX XXXX XXXX, Coinbase sent over 30 repetitive emails instructing me to reinstall the app, clear cache, and use incognito mode. On XX/XX/XXXX, they sent a secure transaction log that was corrupted and unreadable, preventing verification of any provisional credits. 
Coinbase then deactivated my XXXX card and failed to provide a replacement. 

This behavior violates : Regulation E, 12 CFR 1005.11 ( c ) ( 2 ) ( i ) and ( d ) failure to post provisional credits within required timeframe and provide written error resolution.

Consumer Financial Protection Act, 12 U.S.C. 5531 ( a ) unfair, deceptive, or abusive acts or practices.

Federal Trade Commission Act, 15 U.S.C. 45 ( a ) deceptive acts in commerce. 
XXXX XXXX Operating Regulations 10.4.1 failure to promptly disclose and post provisional credits. 

4. Pattern of Evasion and Misleading Communication : Over the past several weeks, Coinbase has responded to my complaints with repeated claims that my case has been escalated. This has occurred approximately eighteen ( 18 ) times, yet no one has contacted me, no resolution has occurred, and no investigation documentation has been provided. Coinbase is either deliberately misleading customers or failing to maintain a functional compliance structure.

Laws and Regulations Violated : Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) Regulation E ( 12 CFR 1005.11 ) Consumer Financial Protection Act ( 12 U.S.C. 5531 ( a ) ) Federal Trade Commission Act ( 15 U.S.C. 45 ( a ) ) Texas Deceptive Trade Practices Act ( Tex. Bus. & Com. Code 17.46 ) XXXX  Operating Regulations 10.4.1 Requested Resolution : I am demanding that Coinbase : 1. Permanently remove and block the unauthorized XXXX XXXX account ending in XXXX. 
XXXX. Restore my full withdrawal capability for my {$80.00} USD XXXX balance immediately. 
XXXX. Provide ledger-level proof and XXXX  settlement confirmation for the XXXX provisional credits totaling {$94.00}. 
XXXX. Issue a replacement Coinbase XXXX XXXX and correct all provisional credit postings. 
5. Provide a written statement explaining Coinbases repeated failure to comply with Regulation E and federal consumer protection laws.

6. Confirm all actions and corrections in writing within five ( 5 ) business days.

Evidence Available : Screenshots showing repeated unauthorized bank account relinking. 
Coinbase email records confirming provisional credits. 
Corrupted secure transaction log provided by Coinbase. 
History of escalation messages with no resolution. 
Account screen showing {$80.00} USD XXXX balance frozen. 



Total Disputed Amount : {$170.00} USD Dates of Misconduct : XX/XX/XXXX XX/XX/XXXXXXXX  Company : Coinbase , Inc . 
Consumer : XXXX XXXX XXXX Email : XXXX Address : XXXX XXXX XXXX, XXXX XXXX, TX XXXX Statement to the CFPB : I believe Coinbase is in violation of multiple consumer protection statutes and financial regulations. Their pattern of unauthorized actions, repeated false assurances, and withholding of my funds demonstrates negligence and possible fraud. I request that the CFPB investigate Coinbase, compel restitution of the funds withheld, and impose sanctions or oversight if necessary.

Company response to consumer: Closed with explanation