Consumer complaint received 2025-04-20 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Bankruptcy
Company: MOHELA
State: IL

Complaint narrative:
I attended XXXX XXXX  from XX/XX/XXXX to XX/XX/XXXX. XXXX often advertised that you can obtain a degree at their institution and make a XXXX income. So, my purpose for attending XXXX was to make a XXXX income as they advertised. After graduation, I did not make a XXXX income and I am still not making a XXXX income. As a matter of fact, I had to file XXXX  twice because of the burden of my student loan debt ( I just came out of a CXXXX XXXX XXXX  ). XXXX deceived me about how much money I could make if I attended their institution, and they also deceived me about the cost of their tuition. Their tuition cost at the time I was enrolled was about {$19000.00} per year approximately. 

The reason the cost of my XXXX federal and private student loans escalated to the amount it is now is because of the poor guidance of XXXX financial aid advisors. Every quarter, or every other quarter, I attended classes, the financial aid advisors would put a hold on my account because they indicated that I did not borrow enough loan money to cover my tuition expenses. I debated with them about this issue each time they presented it to me but they would not allow me to continue my classes until I borrowed more money for tuition. As a result, I exhausted all of my federal loan options and they required that I take out a private loan to pay for my classes. Since I wanted to graduate, I followed their advice. I would also receive refund checks and when I tried to return the money, they stated that I had more than enough money to cover my tuition until I graduated and would not take it back. Unfortunately, this was not the case because every quarter, XXXX financial aid counselors always stated that I did not have enough money to cover classes. 

The guidance of XXXX financial aid counselors has cost me far more than the advertised tuition cost. With my personal medical expenses, and trying to support a sibling with stage XXXX XXXX and dealing with her medical expenses, I have not been able to make enough money to pay these student loans back. As a result, I filed XXXX  XXXX  times due to the burden of my student loan debt. In an effort to try to make more money so I could just cover my immediate bills, I made plans to obtain my XXXX XXXX after graduating from XXXX. However, XXXX held my transcripts stating that I owed them {$2600.00} and they would not release my transcripts until I paid them the money. This occurred after I graduated from the institution and financial aid instructing me to borrow more money than I needed every quarter. After all of the additional money XXXX had me borrowing, they still insisted that I owed them more money after I graduated. So, that is when I obtained an attorney and had to file XXXX  for the XXXX time. My attorney had to go after XXXX to force them to release my transcripts so I could go back to school and obtain my XXXX XXXX. 

In conclusion, XXXX misled me about the cost of their tuition and how much money I could make after graduation, and I should not have to pay for their incompetence. In addition, my XXXX XXXX loans ( XXXX XXXX ) have been place in forbearance as a result of my above claim against XXXX University. 

As an XXXX XXXX, I question how many other XXXX XXXX  students suffered misguidance from XXXX financial aid counselors resulting in financial burden for them as it did for me. 


Private Student Loan Account Numbers : * Acct # XXXX - Unpaid Principal = {$10000.00} - Unpaid Interest = {$10000.00} * Acct # XXXX -Unpaid Principal = {$16000.00} -Unpaid Interest = {$15000.00} * Acct # XXXX -Unpaid Principal = {$1900.00} -Unpaid Interest = {$2000.00} * Acct # XXXX -Unpaid Principal = {$12000.00} -Unpaid Interest = {$9800.00} * Acct # XXXX -Unpaid Principal = {$9300.00} -Unpaid Interest = {$11000.00}

Company response to consumer: Closed with explanation