Consumer complaint received 2025-02-11 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Trouble during payment process — Fees charged
Company: Peer Advisors, LLC
State: GA

Complaint narrative:
On XX/XX/XXXX. I filed a complaint against XXXX for XXXX interest charges being charged during a period of XXXX  years where XXXX was negligent in XXXX XXXX XXXX XXXX XXXX after my mother XXXX  in XXXX of XXXX. I communicated with XXXX  in XXXX and provided a form letting them know the property was occupied my me ( XXXX, XXXX, XXXX ). Over the XXXX  years, due to their negligence of NOT providing loan documents verifying loan amount/interest continued to accrue that they are refusing to remove. Although XXXX XXXX XXXX admitted to their errors and stated that to me on a recorded line XX/XX/XXXX when she called me. She stated she was assigned to my case due to XXXX. complaint ( # XXXX ). She did not have the authority to remove the accrued fees. Then if not her who? 

I am filing this XXXX. complaint because you closed the first complaint on XX/XX/XXXX. and nothing was resolved. XXXX XXXX, who was assigned to me and spoke with me on XX/XX/XXXX. submitted a letter full of lies and you still closed it. Thus, I am requesting by way of this XXXX. complaint to reopen the first complaint and attach to this one. In this complaint I am also including, in addition to XXXX I am adding XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Her letter XXXX XXXXXX/XX/XXXX response to Complaint XXXX  XXXX. 

I wish to point out her many lies in her letter- XXXX. She stated in XXXX : " XXXX  was unable to proceed with foreclosure at that time due to XXXX XXXX  on foreclosure actions during XXXX XXXX ''. 
XXXX received a letter from XXXX in XXXX of XXXX. I had never heard of this company before and never had any communication with them before receiving a Foreclosure letter in XXXX. XXXX said herself that they were wrong to send me that letter first and apologized on behalf of the company. She stated they should have been communicating with me after my XXXX XXXX XXXX and they did XXXX XXXX. She stated in XXXX : " her documentation did not include any contact information for her. '' * On the second page of the document sent to them in XXXX ( XXXX XXXX XXXX ), my contact information was on that page. The same number she called on XX/XX/XXXX. She admitted that it is on the second page and they failed to look on the second page. She said they had been calling another number for a year. When I asked what number she didn't answer but instead apologized again for their neglience of not contacting me to discuss loan with me. 

I found out about this loan for the very first time in XXXX of XXXX with Foreclosure letter. I contacted them the very next day and faxed in the XXXX  part form. i also requested in an email the same day documents pertaining to my parents loan. I sent several more emails over the year with no response from XXXX other than a response saying they received my email. It has taken them to XX/XX/XXXX to contact me after many attempts made my me. During this same time interest/fees is accruing. Just from XXXX XXXX payment went from {$150000.00} to more than {$170000.00} and I'm suppose to pay it? NO! From XXXX to XXXX I have sent and attempted to resolved this matter. Only after my XXXX  complaint did someone call to discuss indepth my parents loan. 

XXXX made this about a short sale. Another lie!! I told her I decided to sell my parents home in XXXX of XXXX. The closing attorney researched the title to see if it was clear, which we all assumed it was because I never heard from XXXX after that Foreclosure letter so I really assumed it was a mistake and maybe something old. But a payoff statement came back from the research and this is when I learned about an actual loan. Not from the company but closing attorney. Meanwhile again, interest is accruing. 

XXXX lied many times in her letter and you closed the complaint without even a follow-up. And there has been no follow-up from the company either. Thus, I am stating nothing was resolved and if XXXX is not authorized to remove the XXXX  years of interest due to their negligence, I should be speaking to someone that has authority to correct errors and send out a true, valid payoff amount. I'm not responsible for paying interest due to their negligence. NOTHING at all has been resolve. The only thing she ordered was an XXXX that I didn't need at all. I know the value of this home and have someone interested in purchasing it. I agreed because she said thats all she could do and the home had not had XXXX on the inside. I agreed because it had never had XXXX on the inside. But that had nothing to do with my issue. All about a short sale was another lie from XXXX. 

I expect to speak with a Representative that tells the truth in speaking and writing. Also, XXXX that has the authority to correct the debt. I have been trying to close on my parents house for months but continue to postpone the closing due to accruing interest over the years where they were negligent that I don't feel I owe. That is what this complaint and the last complaint was about and they have yet to correct the error. I don't mind paying off my parents XXXX XXXX. I desire to clear their title. That never was the issue. 
The only issue is I will not pay for years of interest/fees due to the company 's negligence. If not resolved my next step is a lawsuit and I'm trying not to take that route. So, I am requesting that XXXX XXXX be removed off my case and reprimanded and another assigned. Hopefully with this XXXX. complaint this matter will be resolved and the correct issue addressed. Thank you in advance! 

XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation