Consumer complaint received 2024-10-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: BMO BANK NATIONAL ASSOCIATION
State: TX

Complaint narrative:
On XX/XX/year> I opened Claim ID # XXXX, Which was opened for Transfers that I did not conduct XXXX XXXX XXXX a closed XXXX  XXXX XXXX Account XXXX I did not register online and my account was taken over by an identity fraudster at BMO Financial. They registered the account online and conducted transfers. My Identity was stolen, and the fraud was conducted. BMO Reopened the case and assigned the case to a manager as I provided them with a Police Report, and Identity Theft Affidavit. My account was closed at the time, Because I did not receive my statement until XX/XX/XXXX for XXXX. I did not receive any other statements. BMO should send me my statement from The beginning to the end for savings and checking account. BMO Issued me a check for Claim # XXXX, and XXXX. The Claim was resolved on XX/XX/year> and a Cashiers Check was mailed out on XX/XX/year> from the Claims Department in the Amount of {$3400.00}. Check # XXXX However once I received the check I attempted to cash it and it said that it was not a valid check. I tried calling customer support. Which told me they couldn't verify the check either. So I called a Manager whom told me the check was legit. However I mobile Deposited it on XX/XX/year> and now XXXX Is telling me they can not verify the check either. After calling merchant services. Now BMO is telling me that they have to investigate the check because they show the check cashed. I asked why they couldnt verify the check then and they told me I will have to wait on the Claims Department to determine what they can do and they will call me in a few days. So Essentially I am still without my money that was stolen, and BMO is not doing anything about it they issued me a check that is essentially fake or not good. After XXXX mobile deposited it. BMO Also owes me an additional {$8000.00} Cashier check for Claim # XXXX and XXXX. This is a constant issue. Not only could I not cash the check, I have reached out over XXXX times. Each time they tell me they can not verify the cashiers check that THEY ISSUED. It has BMO listed on it, and the exact amount date of issuance for {$3400.00} was XX/XX/year>. I feel very frustrated that BMO would issue me a check that they themselves can not verify for funds that were stolen from me. They issued me a cashiers check because the checking account was already closed, however they can not verify their own check. I can not wait another month for them to send me another check. They need to either let me pickup the funds in a branch, OR Let the check process, Or Wire me funds. I also want the other claims resolved as well. This has been an ongoing issue with BMO And BMO is not assisting me with the issue. They issued a check that seems like a fake check, However it has BMO On the check and its pay to the order of me with the claim number on the check. However they can not verify their own checks. This is redicules.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief