Consumer complaint received 2026-03-26 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ResidentCollect, Inc.
State: TX

Complaint narrative:
Additional Statement Regarding Verification and Reporting Accuracy If the company is unable to provide complete documentation supporting the full amount being reportedincluding a detailed accounting of all charges and credits, as well as a full reconciliation of all payments made on the accountthen the continued reporting of this account as accurate is disputed. This includes, but is not limited to, all payments made through federal, state, and nonprofit rental assistance programs. The company must locate, account for, and properly apply all payments made on my behalf, including those issued through government-funded programs and other assistance agencies. Any accurate balance must reflect those payments in full. Additionally, while the company references that the eviction case was dismissed without prejudice, such a dismissal does not validate or confirm the accuracy of the amount being reported. A dismissal without prejudice simply means the matter was not adjudicated on its merits and does not justify or support the reporting of an assumed or unverified balance. Therefore, unless and until the company can provide a complete and accurate accountingincluding all assistance payments, all charges, and documentation supporting any additional feesthe balance being reported remains in dispute. In the absence of full validation and reconciliation, I request that the account be corrected or removed from reporting until such time as the balance can be properly verified. Secondly, I respectfully dispute the companys response and maintain that the balance being reported is inaccurate and has not been properly validated. The company states that the difference between the ledger and the amount they are reporting is due to collection fees that are not reflected on the ledger. However, this explanation does not address several significant issues regarding the accuracy and completeness of the alleged balance. First, the accounting does not appear to include rental assistance payments that were made directly to the property during the tenancy. Rent payments were made through assistance programs, including the XXXX XXXX XXXX and a XXXX assistance organization that provided financial support due to documented medical circumstances. These payments were made on behalf of the tenants directly to the property management. I possess documentation verifying that these payments were issued. The ledger being referenced does not appear to reflect these payments, and the response provided by the company does not explain how these assistance payments were applied to the account balance. Any accurate accounting of the alleged debt must include all credits from these assistance programs. Second, the companys response references the eviction case being dismissed without prejudice. While that is correct procedurally, a dismissal without prejudice does not establish that the alleged balance is valid or accurate. It simply means the court did not rule on the merits of the claim. Therefore, the dismissal can not be used as justification for reporting an amount that has not been fully validated or reconciled. Third, the company states that repair costs were incurred. During the tenancy, several maintenance and safety issues were reported to the property management. I have documentation, including text communications and photographs, showing that repair issues were reported to management and also reported to housing code enforcement authorities in XXXX. These conditions existed prior to move-out and were brought to the attention of management at the time. Any charges for damages must therefore be supported with proper documentation showing the condition of the unit at move-in and move-out, as well as itemized invoices for any repairs being claimed. Additionally, I previously mailed correspondence regarding this dispute via certified mail but have not received confirmation or documentation acknowledging receipt of that correspondence. At this time, the company has not provided sufficient documentation validating the balance they are reporting. Specifically, the following issues remain unresolved : Rental assistance payments made by government and nonprofit organizations do not appear to be reflected in the accounting. The reported balance exceeds the ledger amount due to added collection fees that were not previously validated. The eviction dismissal without prejudice does not confirm the validity of the balance. Repair charges have not been supported with itemized documentation and were related to issues previously reported to management and housing authorities. Confirmation of receipt of my certified correspondence has not been provided. Because these issues remain unresolved, I request that the company provide a complete and accurate accounting of the alleged balance, including documentation showing how all assistance payments were credited and how the reported balance was calculated. Until the balance is properly validated and reconciled, the amount being reported should not be considered accurate. Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation