Consumer complaint received 2025-04-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
Good Leap recently shared a mass emailing titled XXXXXXXX XXXX XXXX XXXX XXXX  that I am responding to that will be sent to the following Senator 's and Representative. Good Leap continues to stall and delay even though they are fully aware of the FTC holder rule and their obligations for reimbursement of my expenses due to damage caused by XXXX XXXX during the installation. This email has been to the CFPB and the Federal Trade Commission, Office of Inspector General located at : Federal Trade Commission Office of Inspector General XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Request for Investigation into GoodLeap 's Violation of Consumer Protection Laws ( FTC Holder Rule ) Dear Senator XXXX XXXX , Senator XXXX XXXX XXXX Representative XXXX XXXX I am writing to share a deeply troubling experience with GoodLeap, a company financing residential solar installations, and to request your assistance in addressing their ongoing disregard for consumer protection laws, specifically the FTC Holder Rule.

After financing a solar energy system through GoodLeap, installed by XXXX XXXX XXXX, I experienced severe roofing leaks caused by improper installation. XXXX XXXX subsequently went bankrupt, leaving me and numerous other homeowners without recourse for repairs under warranty. According to the Federal Trade Commission 's Holder Rule, GoodLeap, as the financing entity, is responsible for addressing and remedying consumer claims against the seller or installer.

My struggle to obtain reimbursement from GoodLeap has persisted for nearly one year, despite numerous attempts to resolve the matter. GoodLeap 's responses have been characterized by prolonged delays, repeated instances of being ignored, and meaningless statements clearly designed to prolong and complicate my request for reimbursement. Additionally, their multiple partial offers of reimbursement have been both demeaning and disrespectful, illustrating a blatant disregard not only for my rights as a consumer but also for federal law. 
Despite clear obligations under federal law and a clearly stated XXXXXXXX XXXX XXXXXXXX warranty included in my contract, GoodLeap has consistently refused to honor my legitimate claim totaling {$4100.00}, causing substantial financial hardship and emotional distress. I have provided GoodLeap with extensive documentation, including detailed photographic evidence, written statements, professional invoices, and a copy of the money order paid to the roofer who corrected the issue. Despite this undeniable proof, GoodLeap continues to evade their responsibilities and has completely disregarded the warranty clearly outlined in the contract.

GoodLeap recently distributed mass email campaigns advising customers to " protect their solar investments. '' Given their behavior towards me and likely many other consumers, their promotional message is deeply hypocritical and troubling. 
I kindly urge your office to investigate this matter further, not just for myself but for all consumers potentially affected by GoodLeap 's unethical practices. Robust enforcement of consumer protection laws is essential for maintaining trust in solar and other renewable energy initiatives. 
Thank you very much for your attention to this critical issue. I am available at your convenience should you need any additional information or documentation regarding this matter. 
Respectfully, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Email XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation