Consumer complaint received 2025-03-19 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Opening an account — Account opened without my consent or knowledge
Company: ALLIANT CREDIT UNION
State: DC

Complaint narrative:
My two accounts with Alliant Credit Union have been grossly mishandled. 
At this point, I want to close these accounts with Alliant and have my funds transferred to another institution. I dont trust that the same people who have mishandled the accounts and ignored my requests for resolution will return my funds without further mishandling. Please help me get funds returned. These are my life savings as a retired senior citizen. 

From XXXXXXXX XXXX XXXX  I sent six requests to Alliant Customer Service Dept.on their secured site to resolve these matters. Their replies have not addressed the problems, answered my questions or resolved anything. 

From XXXXXXXX XXXX XXXX I have spoken to numerous customer service Alliant Customer Service Dept employees seventeen times including to XXXX XXXX, XXXX and XXXX customer service supervisors. They have given me the wrong instructions, and the wrong information. They have promised to escalate these issues and have a manager contact me which has not happened. 


This is what transpired with the two transactions : Transaction # 1 Account XXXX XXXX XXXXXXXX I had a maturinXXXX XXXX XXXX from XXXXXXXX XXXX that I wanted transferred to my existing XXXX XXXXXXXX at Alliant Credit Union account XXXX XXXX XXXX. I had set up thXXXX XXXX XXXX XXXX XXXXXXXX with Alliant expressly to be funded with the proceeds from the maturing XXXX XXXX XXXX 

XXXX XXXX at Alliant Customer Service sent me an Alliant IRA transfer form REQUEST TO TRANSFER IRA TO AN ALLIANT CREDIT UNION XXXX to use along with XXXX cashiers check made out to me when sending the Alliant form and cashiers check to Alliant to fund Alliant XXXX XXXX XXXX 

Once I received the cashiers check from XXXX for my matured XXXX XXXX, I called XXXX XXXX at XXXX Customer Service to go over in detail exactly how to fill out the REQUEST TO TRANSFER IRA TO AN ALLIANT CREDIT UNION XXXX and how exactly to endorse the cashiers check to XXXXlliant in order to fund my XXXX XXXX with Alliant. She told me exactly how to fill out the form and endorse the check with my name, my member number and XXXX XXXX number with Alliant XXXX XXXX, which I did and mailed via USPS to Alliant Credit Union XXXX 

USPS receipt shows delivery of said transfer form and cashiers check on XXXX to Alliant Credit Union XXXX XXXXXXXX. 

On XXXX I started calling and sending secure messages to Alliant asking why the XXXX XXXX XXXX hadnt been funded. 

On XXXX I received an email from XXXX XXXX XXXX, XXXX XXXX Account Services Rep, with the correct XXXX XXXX form to use ( not the incorrect one provided to me previously ). I filled it out immediately and sent same to Alliant in the manner that they requested. 

On XXXX I also had email communication to and from Alliant TeamXXXX ( XXXX@alliant.XXXX  ) regarding this situation and was assured that the matter would be resolved shortly. 

Transaction # 2 STOCK CERTIFICATE XXXX XXXX XXXX Alliant debited my linked account with XXXX XXXX for {$110000.00} which should not have happened. They opened an XXXX XXXX XXXXXXXX which I never wanted or asked for. 

From XXXX forward I have sent secured messages, phone calls and even an email to the CEO of XXXX XXXX XXXX ( XXXX ) and XXXX XXXX begging for their help in closing all Alliant accounts ( XXXX and XXXX ) which are a combined {$220.00}, XXXX of principal amounts they mishandled. I will deal with any interest issues later. Right now I need funds returned and accounts closed. 

Today, XXXX, I received a secured message from XXXX, Lead Associate, Member Care, Alliant Credit Union apologizing for problems with customer service and advising me not to worry the XXXX XXXX XXXX that they opened erroneously will automatically close due to NSF. She apparently does not understand, even with reviewing all of the messages back and forth that ALLIANT DEBITED BY ACCOUNT XXXXXXXX XXXX  ERRONEOUSLY TO OPEN THE XXXX XXXX

Company response to consumer: Closed with explanation