Consumer complaint received 2025-01-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Subject : Formal Complaint Regarding Wells Fargo Bank 's Illegal Actions and Inadequate Response to Fraudulent Transactions Dear Consumer Financial Protection Bureau, This is my second formal complaint regarding this matter. 



I am writing to formally file a complaint regarding the illegal actions and improper handling of fraudulent transactions by Wells Fargo Bank. My personal information was compromised during my incarceration from XX/XX/XXXX to XX/XX/XXXX, resulting in unauthorized transactions and the mismanagement of my financial accounts. Despite my diligent efforts and submission of substantial evidence, Wells Fargo has failed to adequately address or resolve these issues. 



Background : XXXX. Incarceration and Fraudulent Activity : During my incarceration, I maintained cash balances in my accounts and personal credit cards linked to these accounts. Upon my release in XX/XX/XXXX, I discovered : My accounts had been closed. 



All available funds had been drained through unauthorized transactions. 



2. Immediate Reporting : I promptly reported these fraudulent activities to Wells Fargo and submitted the following supporting documentation : Proof of my incarceration.

Evidence confirming that I could not have conducted the transactions during this period.

Detailed records of the fraudulent transactions.

Concerns : 1. Inadequate Investigation and Violation of Federal Law : Under Section 1681i of the Fair Credit Reporting Act ( FCRA ) and relevant provisions of the Fair Credit Billing Act ( FCBA ), Wells Fargo is required to : Conduct reasonable investigations into disputed transactions. 



Correct or remove inaccuracies identified through the investigation process. 



Notify consumers of the results of investigations within 30 days, including a clear rationale for any decisions made. 



Despite these legal obligations, Wells Fargo has : Conducted either no investigation or an inadequate one. 



Relied solely on flawed creditor responses without properly assessing the validity of my claims. 



Failed to provide timely communication or justification for their decisions. 



XXXX. Poor Communication and Delayed Responses : Throughout my engagement with Wells Fargo, I experienced : Lengthy delays in responses. 



Inconsistent communication. 



Frequent transfers between departments, requiring repeated explanations due to poor documentation of prior interactions. 



3. Ongoing Harm to My Financial Standing : The persistent inaccuracies and unresolved fraudulent transactions have : Severely damaged my credit score.

Limited my ability to secure credit and rebuild my financial stability.

Requested Actions : Comprehensive Investigation : I request that the CFPB conduct a full investigation into Wells Fargo 's handling of my case and hold them accountable for violations of federal regulations.

Restoration of Accurate Account Information : Ensure that fraudulent transactions are removed from my accounts and credit reports and that my financial records are corrected to reflect accurate information. 



Accountability and Transparency : Provide a detailed report on the steps taken to enforce compliance with federal laws and protect consumers from fraudulent activity. 



Despite my repeated attempts to resolve this matter directly with Wells Fargo, their responses have been unsatisfactory, demonstrating a disregard for their legal responsibilities and my rights as a consumer. I urge the CFPB to intervene promptly to address these illegal actions and ensure a just resolution. 



Thank you for your attention to this critical matter. I trust that the CFPB will take decisive action to protect consumers facing similar issues.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation