Consumer complaint received 2025-04-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
b'I am filing a complaint against Bank Of America due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA).\nSpecifically, Bank Of America failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.\nFurthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and i seek appropriate redress for these violations. As a result: I suspect that someone within BoA may have unauthorized access to customer information, which could have enabled this fraud. Instead of assisting me in investigating the fraud, BoA chose to abruptly close all my accounts # XXXX XXXX and XXXX without providing any explanation. Another account was closed XXXX XXXX XXXX XXXX prior to this recent checking account ending in XXXX, which had a fraudulent transaction in the amount of XXXX dollars which I was unable to access due to the fact that they closed my account without notice.  A fraudulent charge was made on my Bank of America checking account in the amount of XXXX I received a text alert that the large charge had been made and was declined. Due to the prolonged financial hardship, emotional distress, and deceptive treatment | have endured throughout this process, I am formally requesting compensatory damages in the amount of XXXXunder the CFPB authority to provide consumer relief for UDAAP violations. 4. I am also requesting that the CFPB refer this case to the Office of Enforcement for further investigation into whether Bank of America is engaging in systemic deceptive practices to avoid reimbursing customers in fraud claims.\nSupporting Evidence: Denial letter received via email Previous denial letters from Bank of America Detailed dispute documentation previously submitted to Bank of America Confirmation of address update submitted to Bank of Americas Risk Department Final Statement: I believe Bank of Americas actions in this case are not only deceptive but outright predatory and I am requesting that the CFPB investigate this matter to the fullest extent of the law. I respectfully request that this case be referred for UDAAP violations and compensatory.\n\nAtter an extended review, on XXXX  they determined my claim was Paid, yet they are only reimbursing XXXX  leaving over {XXXX  unpaid.\nBank of Americas reasoning is that some transactions were disputed by the merchant, but others were not, so they cant determine if true fraud occurred. However, under Regulation E ( 12 CFR 1005.11 ), the bank is responsible for proving that l authorized the denied transactions, which they have failed to do. Why This Is Wrong: 1. Bank of America already determined some transactions were unauthorized, which confirms fraud occurred.\n2. A merchants decision to dispute or not dispute a charge does not prove that I authorized the remaining transactions. 3.\nRegulation E places the burden of proof on the bank, not me. They have not provided any evidence that I made these charges.\nUnresolved Claim and Lack of Response: Despite my prompt response and submission of the required affidavit, Bank of America has failed to resolve my case. As of today, no resolution has been offered, and I have not received any compensation for the fraud that occurred. I have made multiple inquiries, but the matter remains unresolved, and I am unable to obtain a satisfactory response or update from the bank.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation