Consumer complaint received 2025-09-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo response is completely unacceptable and disingenuous. Wells Fargo claim to " we may make funds from the deposit available for withdrawal immediately but delay your ability to withdraw a corresponding amount of funds that you have on deposit in another account with us '' is an outright lie. I do not/did not have any other banking checking or saving account that have/had {$11000.00}, or a combination, that would add up to {$11000.00}. The other accounts that I have with Wells Fargo are broker advisory accounts which are fully invested annuities and are not liquid assets available for withdrawal. Wells Fargo is hiding behind some fine-print of a deposit agreement while falsely claiming to care about customer satisfaction, and then relies on this excuse for not reimbursing {$3600.00} as a legitimate justification for providing false and inaccurate information to their customer and for not acting diligently to recall a wire transfer. 
Wells Fargo does not address the indisputable documentation providing written evidence that Wells Fargo approved funds available for withdrawal on a XX/XX/XXXXXXXX check that never had ample funds available ( not even close to {$11000.00} ) in this XX/XX/XXXXXXXX account for a very long time, yet Wells Fargo informs their customer that the funds are collected and available for withdrawal, and that I should send my wire transfer for {$3600.00}. 

A customer relies on Wells Fargo ( any bank ) to provide this accurate service just as I had done so with Wells Fargo for overXX/XX/XXXX years in business, in the past. A bank customer does not refer to the fine-print disclaimer of a deposit agreement to validate Wells Fargo own verification of a cleared check and available funds for withdrawal, and Wells Fargo has never told me this in the past over the past XX/XX/XXXX years. A bank should be responsible for providing correct information. When Wells Fargo provided that the XXXX XXXX check for {$11000.00} was clear, paid, and available for withdrawal, Wells Fargo gave me ( the customer ) the perception of valuable accurate information. At no time was I informed that the funds were made available by collateral against another account because no other banking account had available liquid funds, and Wells Fargo can not access funds in a Wells Fargo Advisors annuity investment account that would have irreparable tax violations and implications and annuity violations resulting in annuity termination and excessive annuity early withdrawal violations fees, all of which would result in extensive legal expenses. Wells Fargo should provide the service of validating cleared, paid checks, and funds available for withdrawal to their customers without hiding behind such covert disclaimers that can not possibly apply to a fully invested Annuity account, legally bound to withdrawal terms and conditions. Every bank provides this service correctly and accurately. 

Finally, Wells Fargo failed to protect its customer from a thief and scammer. The {$3600.00} transfer was made from my Wells Fargo account to the thief 's Wells Fargo account. Wells Fargo had account holder contact information and made contact with the thief. Wells Fargo had an immediate opportunity to recall the {$3600.00} while still available in the account and instead Wells Fargo called the thief and asked politely for the thief to return the money. Of course this thief declined to return the scammed funds, and Wells Fargo walked away caring less for their legitimate, long time, good customer, when they could have recalled the funds still available in the account. 

In all the aforementioned instances Wells Fargo made a mistake and has not acted in good faith. Wells Fargo should be held responsible for poor banking procedures and for providing false and inaccurate information relied upon by the customer prior to commencing further business transactions ( sending a wire transfer of {$3600.00} ). Wells Fargo could have avoided my loss of {$3600.00}. Wells Fargo should be held accountable for not protecting their customer from fraud and should therefore faithfully return the {$3600.00} Wells Fargo should have protected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation