Consumer complaint received 2024-03-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Thursday afternoon XX/XX/24 I attempted to withdraw {$60000.00} from truist bak 299 Bill France Blvd Daytona Truist Branch. 
The attempt was unsuccessful despite an ample principal with Truist in that account. 
i am a partner in a new business ; " XXXX XXXX Technologies ''. We needed funds to continue XXXX & XXXX on our security modules. 
Monday XX/XX/24 the money had not been processed through XXXX Bank, where the bank check from Truist had been deposited.

I returned to the Truist branch, met the branch mgr " XXXX '' only to find that MY funds had been held by the Truist Fraud Dept -- despite my appearance at the bank XX/XX/24, presenting my XXXX  XXXX ID Drivers License, ATM cards for both my business and personal accounts with Truist. She explained that there was nothing to be done until the Truist  Fraud Dept cleared my funds for release. While in her office, I phoned my attorney and with him on speaker we questioned XXXX -- this impressed her ( unfavorably ). My funds were released later that day. 
XX/XX/24 I encountered her again when I attempted to withdraw $ XXXX in cash as well as a $ XXXX bank check to transfer funds again to XXXX  bank. 
On a personal note, I'm a XXXX XXXX XXXX retired family physician, white male with disabiity and chronic pain issues -- prolonged standing aggravates my pain issues. There was no line when I arrived in front of XXXX XXXX, the Truist teller that day. after 30 minutes of standing I had my $ XXXX in cash, expecting that the bank check shouldn't take much longer since I had already presented all identification requested. After 45 minutes, XXXX XXXX told me I could sit down as she could see I was in pain and that she would call me but that the branch mgr had to sign off on the $ XXXX withdrawal. Fifteen minutes later XXXX XXXX summoned me to her station, explained that the cash needed to be recounted per the branch mgr who had been on and off of her phone and had a few customers come through her office during the preceeding hour. After taking the sealed envelope from me and running through the counting machine ( the 3rd time ) she seized the cash, refused to return it under XXXX 's directive. I asked to speak to Cetera who informed me that my out of state drivers license ( that I had used XX/XX/24 without problem was now a problem, that I needed a FL drivers license to get my funds. I had to cancel the rest of my days appointments to try to resolve the issue and get a FL drivers license that day. By now I had been at the branch for over an hour. 
XXXX  is a large XXXX woman. I'm an elderly XXXX  male. In my decades of service as a family physician, I've become somewhat adept at learning to " read '' people. XXXX 's anger at me also seemed to have a XXXX component to it. 
I then went to a different Truist branch and was out of the building in less than 30 minutes with all of my tasks completed uneventfully.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation