Consumer complaint received 2025-11-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: GOLDMAN SACHS BANK USA
State: ID

Complaint narrative:
I am disputing Goldman Sachs Bank USAs continued inaccurate reporting of my Apple Card account, as well as their repeated failure to conduct a lawful FCRA reinvestigation. I am NOT alleging fraud. I have never claimed fraud.

My issue is that Goldman Sachs is reporting multiple, contradictory charge-off dates, updating the account every month as charged off, and showing balance and utilization changes after the account was closed and charged off, which is prohibited under Metro-2 and FCRA 611 ( a ). Their updates artificially re-age the account and restart the statute of limitations. 

Timeline : Account closed XXXX. 
XXXX first appeared XX/XX/XXXX. 
Since closure, XXXX  shows rolling CO updates every month through XXXX, with changing balances and changing charge-off dates ( XXXX, XXXX, XX/XX/XXXX ). 
This is an active payment history being added to a closed charged-off account. That is inaccurate reporting. 
I repeatedly requested : A full investigation, Verification of the reported dates, Metro-2 compliance clarification, An itemized explanation of why the account continues updating postcharge-off, and Documentation validating each monthly update.

Instead of investigating, the company repeatedly sent me generic monthly statementsthe same packet every timewhich do not address the inaccurate information or explain the contradictory reporting. 

Additionally, the payment reversals shown on the account were authorized payments from a XXXX account belonging to my brother. XXXX later reversed the ACH withdrawals weeks after funds were spent, which caused falsified reversed payments on the Apple Card history. I provided evidence showing these were authorized transactions, not fraud. 

Goldman Sachs mischaracterized my dispute in one of my prior CFPB complaints by suggesting potential fraud, which is inaccurate and was never stated by me. This misclassification appears to h

ave been used to avoid addressing the reporting issues. To summarize my dispute : 1. The account is being re-aged with rolling charge-off reporting.

2. Monthly updates are being added to a closed charged-off account, which is not allowed under Metro-2 guidelines .

3. Charge-off dates are inconsistent and conflicting across statements and across credit bureaus.

4. Balance and utilization changes after charge-off violate the accuracy requirement under FCRA 607 ( b ).

5. Goldman Sachs failed to conduct a meaningful reinvestigation under FCRA 611 ( a ).

6. The company continues to send irrelevant documents instead of verification.

7. The mislabeling of my dispute as fraud obstructed resolution. 

This inaccurate reporting has caused severe, quantifiable credit damage, dropping my score from the XXXX to the XXXX. I am requesting that the CFPB require Goldman Sachs Bank USA to : Correct the reporting to reflect one consistent charge-off date, Remove the improper monthly CO updates, Remove all post-charge-off balance/utilization activity, and Conduct a lawful reinvestigation.

I am not alleging fraud. I am alleging inaccurate reporting and a failure to comply with the FCRA and Metro-2.

Company response to consumer: Closed with explanation