Consumer complaint received 2025-07-28 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: M&T BANK CORPORATION
State: NJ

Complaint narrative:
In XX/XX/XXXX they ran an escrow analysis for my mortgage. Saying due to my taxes which was incorrect that my new payment for XXXX would be {$1500.00} monthly. From my old payment of in XXXX of {$1200.00} which if you do the math that is a difference of {$300.00} which is saying my taxes went up {$3600.00}. 

My home was crashed into in XXXX and due to waiting for payment from insurance took 2 years in total to build. My taxes were re accessed in XXXX. So that to me made sense because my taxes went up almost that. 

I paid {$1500.00} XXXX and XX/XX/XXXX. 
All of a sudden in XXXX of XXXX i got a payment amount of {$2100.00}. 
I immediately called into M and T Bank and asked what this was and what was wrong with my payment. They told me that another escrow analysis was run in XX/XX/XXXX and that this would be my new payment telling me my taxes went up over {$6000.00} dollars which I immediately said was incorrect. I spoke to XXXX in the tax department ( Id XXXX ) and XXXX ( Id XXXX ) on XX/XX/XXXX i explained to them that that information was incorrect. They told me on a recorded line with M and T Bank after none of this made sense since I had my tax bill from XXXX XXXX that I should pay the {$1500.00} until I could get the paperwork from the count and or town to show what my taxes were incorrect and what the actual number was. 
XXXX ( ID XXXX ) also gave me more information the county and file a hardship to expedite refunding my money because sounds like something g was off and someone owed me money. I was also told no late fees would be added and it would not affect my credit because I had a dispute active. Since my taxes were off. I spoke to her in length. So I agreed to pay {$1500.00} until this was remedied. 
I then went right to work with the town and county and contacted XXXX XXXX at the tax department in XXXX XXXX. Email- XXXX he explained to me that my taxes were {$3900.00} until XXXX until the re- accessed my home in XXXX then went up to {$7700.00} in XXXX quarter of XXXX, which you can see the tax adjustment on my tax bill which was {$8200.00} - {$1300.00}. Which would be what my taxes really were. M and T said I was short in my escrow post {$7000.00} when I was really short $ about {$4000.00}. 
I continued to make my payment every month since this began in XXXX XXXX. I continued as told from M and T Bank to make the {$1500.00} as I recieved astronomical statement every month. It took me two months of XXXX and XXXX to get the documentation from the county and town which i recieved end of XXXX. 
I sent the documentation to M and T Bank in the first week of XXXX right around my birthday of XX/XX/XXXX. Still making the payments of {$1500.00} which i was paying at M and T Bank location to XXXX XXXX the bank manager at M and T Bank XXXX XXXX, NJ which i used to pay monthly on the XXXX of every month by phone but since they would not allow me to i went to the XXXX location. Which I have been paying from XX/XX/XXXX til present every month at this location. 
M and T did not process the documentation I sent in XXXX until XXXX of XXXX which then I was told they were going to run a new escrow analysis to see what my new payment would be. In XXXX of XXXX XXXX the Bank XXXX of XXXX XXXX and XXXX called and we were told that my escrow now was short {$4000.00} which I paid in full on XXXX along with my payment of {$1500.00} on XXXX. 
I paid XX/XX/XXXX to XX/XX/XXXX {$1500.00}. My payment as of XXXX is now {$1400.00} so for a year I was paying {$55.00} extra a month then I am this year which totaled {$660.00} ( where did that money go ) this was all supposed to be taken care of in XX/XX/XXXX with no more issues. I then started getting letter in XXXX that my house was in default. I contacted M and XXXX Bank and so did XXXX from XXXX XXXX and XXXX Bank location and XXXX also gave me a mortgage rep XXXX XXXX who he knows to help me out. XXXX and I contacted M and T Bank in Decemeber requesting all of my payment history from XXXX cause this is not the first time they said my escrow was short which I always paid and my payment still rose. I don't know how u pay the shortage and your payment still rises that is beyond me. I bought this home for {$160000.00} and the highest my taxes were until XXXX was {$3900.00} but M and T keep saying i had an escrow shortage due to my taxes increasing this must be the XXXX time and each time it's thousands of dollars which I have XXXX other mortgages and maybe my taxes go up a XXXX dollars a year. Also after speaking to XXXX XXXX tax assessor my taxes went up {$100.00} a year which is divided by XXXX until my taxes were re accessed for the new house I build. I also got a new escrow analysis on XXXX of XXXX saying my taxes went up {$1200.00} and they only went up {$400.00} which i have the proof of that and it is in writing from the paperwork that XXXX Just recieved from M and T Bank. 
XXXX XXXX and I requested escrow disbursements and payment history in XXXX of XXXX for XXXX to present. We did not recieve after numerous calls until XX/XX/XXXX ( 4 months later ). 
I just called in XXXX weeks ago and now was informed that the problem was they had no record of my XXXX mortgage payment they never recieved which was false i was told if i emailed and faxed the proof of payment to XXXX AND XXXX XXXX AND FAX TO XXXX that this would be taken care of. I then went to XXXX at M and T in XXXX and we faxed from that location. We then called in and got a whole new story from the lady XXXX spoke to. Remember as I said i was told to pay {$1500.00} which I did the whole year, then they said they didn't have my XX/XX/XXXX payment now the story was once we sent that that my payment was {$2000.00} in XXXX and since they only got a {$1500.00} they held the payment in an unapplird funds account saying I was short in my payment. I have all the documentation went over with XXXX and XXXX representatives of M and T and they can see how I never missed a payment since I have had this loan and I was consistent every month paying. My credit score was an XXXX and now due to M and T Bank and their back office who don't know their XXXX from their elbow nor can u get the same person handling your account have now put me the best clinet in the world to have in default when I was told that would not happen, have hit me with multiple late fees which I was told would not happen, have a different story every time. Took 4 months to get me documentation that I requested along with XXXX employees of M and T Bank ( XXXX and XXXX XXXX and have affected my perfect credit score. This is totally unprofessional and disgusting to me and they really need to have the back office looked at because they are screwing up people 's lives die to incompetent people. I want all of these late fees removed and I want the money they owe me back and I want my latest removed off of my credit because I have never missed or been late for a payment. Not to mention this was an escrow shortage issue not a monthly payment issue and this was in dispute. This is illegal to commingle funds and just for your knowledge i am a XXXX of a Real Estate Comapny and have been doing this for 25 years. This is not the first time I have heard this about M and T Bank and also XXXX, XXXX and XXXX XXXX the originated of my loan who used to work with M and T Bank have all admitted that this happens in the back office all the time. This is disgusting that their own employees are not even respected by the back office and their is no one to go sit with face to face to take care of or talk to. I want this remedied ASAP or I am contacting the news and my attorney and suing everyone. I will also be sending another email with documentation because would not let me attach everything in here due to file size.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation