Consumer complaint received 2025-01-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: HYUNDAI CAPITAL AMERICA
State: NJ

Complaint narrative:
Issue # 1 : Credit was supposed to have only been run specifically with Hyundai Motor Finance for their 0 % offer and no other bank. Not only did I warn them not to run with additional banks, I submitted an SS-89 form to authorize and limit duration of access to my SSA information that they refused to accept and would not allow me to move forward with it. They then proudly provided me with their privacy agreement promising that they would not share my information or run credit with any other banks. Of course they " accidentally '' ( their words ) ran credit with two additional banks, [ See attached XXXX XXXX and XXXX reports ] then provided me with this proof for my records as demanded. XXXX has been made aware by multiple phone calls that the transaction did not go the way it was supposed to and a Breach of duty letter was sent to their VP. 

Issue # XXXX : Additionally, the contract associated with this transaction was endorsed with a special endorsement, not a blank endorsement, making the validity of the transaction contingent upon proper execution and funding. [ See attached Retail Sales Agreement ] Hyundai retained XXXX of the XXXX keys to the vehicle as a mechanism to ensure control over the transaction in the event the special endorsement was not approved or funded. 
Immediately upon confirmation of funding, XXXX communicated approval and instructed retrieval of the second key and later the license plates as the obligation was satisfied in full by special endorsement. 
This deliberate withholding of a critical element of ownership ( one key ) demonstrates Hyundais acknowledgment of the conditional nature of the transaction and its dependency upon proper funding. Further, Hyundai failed to issue a certificate of title immediately after funding, as required under UCC Article 9-203 ( a ) - ( b ) and consumer protection laws, including the Magnuson-Moss Warranty Act ( 15 U.S.C. 2301 et seq. ) and the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ).

In an effort to have the accounting corrected as well as inform Hyundai of their breach of duties, i sent notice to Freehold Hyundai 's VP George Mackey, and additionally to Hyundai ABS Funding LLC, President/Secretary XXXX XXXX XXXX Hyundai Capital America XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX and XXXX Trustee XXXX XXXX XXXX and Hyundai Motor Finance XXXX XXXX XXXX XXXX XXXX I have received XXXX response from all parties of interest and am now receiving harassing collection calls multiple times daily. Due to this incompetence and disregard, my credit has taken a major hit and I now fear attempts to repossess the vehicle. This has caused me anxiety and financial burden and damages to this Estate that must be remedied. The following notices have now been sent to all parties with no response other than more collection calls : 1. ) Notice of Priority Interest 2. ) Revocation of Power of Attorney and Security Interest 3. ) 2nd Request for Redemption and Discharge Request ( XXXX, XXXX, XXXX XXXX XXXX and Indenture Trustee XXXX XXXX ) XXXX. ) Notice of Dispute and Affidavit of Facts All above listed trustees have failed to respond to any notices. 
The following additional complaints have been registered with the SEC : XXXX. ) XXXX ( XXXX. ) XXXX ( XXXX. ) XXXX ( XXXX. ) XXXX ( XXXX. ) XXXX and FTC ( XXXX. ) XXXX ( XXXX. ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation