Consumer complaint received 2024-10-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: U.S. BANCORP
State: MD

Complaint narrative:
I am writing to address concerning banking and accounting practices with Elan Financial Services that services the XXXX XXXX  XXXX XXXX. I have continuously requested information from both of these institutions in order to gain clarity on the two credit cards I have with them and have yet to understand the structure of their accounting or consumer access to accurate data. 

I have a business bank account with XXXX XXXX  ( formerly XXXX XXXX  ) I have a debit card attached to that account ending in XXXX. This account has been open since XXXX. 

In the XX/XX/XXXX I received 2 credit card offers from Elan Financial Services for credit cards through XXXX XXXX. One of these offers offered a 0 % interest rate on balance transfers through XX/XX/XXXX. The other offer was for a basic credit card. I submitted applications for both offers, was approved and transferred a balance on the 0 % interest offer. 

In the 3 months after opening these cards I received statements that would have different account numbers on them, this led to my payments being returned and not applied to the balance of my cards. I was charged late fees, and this reversed the 0 % offer. I never received the physical card on the 0 % interest rate card but it is an open and operating account. See below for an example of the last four digits on account # s appearing on statements. 

XX/XX/XXXX # XXXX XX/XX/XXXX # XXXX XX/XX/XXXX # XXXX XX/XX/XXXX # XXXX After inquiring on this several times I was informed that an Accounts payable was set up and that was the account ending in # XXXX and that it was separate from the credit cards. To further confuse the matter I was declined by a merchant with a purchase on my credit card ending in # XXXX due to being over the credit limit but when I called the XXXX account access number on the back of the credit card it stated that my balance was XXXX and my credit limit was entirely available. 

Additionally, after Covid mandated that my business close I requested from XXXX XXXX  that the billing address for my accounts be changed to my home address to ensure that I would receive bills on time. They stated that they could not do that so my bills were being delivered to a commercial space on an irregular and often times not at all basis. They have just changed this policy and as of XX/XX/XXXXXXXX  I am receiving my billing in a timely fashion. 

I am requesting a full accounting from the day these cards were open on all late fees and interest charges. I am also requesting full disclosure on any accounts other than the credit cards I applied for that bear my name with Elan Financial Services. 

At the very least Elan Financial Services is operating a bait and switch on consumers with their 0 % offer but the more troublesome aspect is the deliberate manipulation of accounts and account numbers that confuse and mislead consumers as to what their actual relationship with this bank is and how it impacts their credit. 

I look forward to a speedy reply and an investigation on these practices Sincerely yours, XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX United States ( XXXX ) XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief