Consumer complaint received 2024-12-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BMO BANK NATIONAL ASSOCIATION
State: AR

Complaint narrative:
Hello, I hope this email finds you well. 

I am writing to formally address the ongoing issues I have faced in attempting to obtain a reissued close-out check from BMO. This matter has caused me significant distress, and despite my efforts to comply with your requirements, the situation remains unresolved. 

To provide context : My business bank account ; Account name : XXXX XXXX XXXX XXXX, Account number : XXXX, Bank Address : XXXX XXXX XXXX, XXXX, MO XXXX was closed on XX/XX/XXXX, and I received a close-out check for {$130000.00} in the last week of XX/XX/XXXX. I have a photo of the check as proof. 
Unfortunately, shortly after receiving the check, I suffered a serious medical emergency involving bleeding blood vessels in my brain, which left me hospitalized and in a coma for several months. I regained consciousness in XX/XX/XXXX and began working to rebuild my life. 
During my recovery, I misplaced the check and contacted BMO in XXXX or XX/XX/XXXX to request its cancellation and reissuance. I completed and returned the lost check documentation as instructed. 

Verification Issues Since then, I have encountered repeated obstacles related to verifying my identity : I was sent an ID Declaration form to be notarized and submitted alongside my ID card and the notary 's business card. 
My initial submission was rejected because it was notarized remotely, despite no prior communication about requiring a " wet '' signature. 
I obtained a physical notarization and resubmitted the documents in XX/XX/XXXX, after which I was assured the process was complete and that I would receive the reissued check within a few weeks. 
The check never arrived, and upon calling in XX/XX/XXXX, I was told that I had not completed the verification process. 

Current Situation I was asked to repeat the ID Declaration form process for the third time, and due to additional surgeries and being relocated to a new recovery home, I have only just been able to submit the notarized documents again as of XX/XX/XXXX. I have also been told by two agents that I need to call back for verification or visit a branch in person. 

As I am XXXX XXXXXXXX, it is not feasible for me to visit a branch. This repeated back-and-forth has greatly impacted my health and caused immense frustration. I have complied with all requests multiple times, including notarization requirements, and yet my funds remain inaccessible. 
Resolution Request I urge BMO to resolve this matter immediately and reissue my close-out check without further delays. At this point, I feel I am being treated unfairly, and this ordeal has been unnecessarily prolonged. If this issue is not addressed promptly, I will : Escalate the matter by filing a formal complaint with the relevant regulatory bodies.

Share my experience on social media to highlight how BMO has mistreated a XXXX, XXXX XXXX XXXX 

I hope it does not come to that and that you will take immediate steps to resolve this issue. Please confirm receipt of this complaint and provide a timeline for issuing the check.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation