Consumer complaint received 2024-02-16 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: TX

Complaint narrative:
A former rental account has been incorrectly referred to collections under my name as a result of inaccurate account records uploaded by XXXX XXXX XXXX to XXXX XXXX XXXX during the XXXXXXXX XXXX transition period for XXXX XXXX XXXX XXXX in XXXX, TX. 

XXXX XXXX has my signed release of ownership agreement on file ( signed XX/XX/XXXX ) that transferred ownership to their approved new tenant - effective XX/XX/XXXX. XXXX XXXX XXXX  even submitted Landlord Reference document to my next place of residence - completing my applicant screening process on XX/XX/XXXX. 

XXXX XXXX told me they could not update ProCollect Inc. with accurate ownership details to remove the account from my name unless XXXX provided the missing lease agreement with new tenants information. All charges included in the collections account are charges dated 4 months after my release date. 

XXXX XXXX suggested I reach out to XXXX to share my concern. This account does not belong to me, and there is signed proof stating it does not belong to me. 

Here are the key points of my situation : XX/XX/XXXX : I submitted written notice to move out to XXXX XXXX ( XXXX XXXX XXXX XXXX ). XXXX XXXX XXXX  approved my full release from the agreement on the date of my move out contingent upon signing release to transfer ownership to a qualified replacement tenant. 

XX/XX/XXXX : New tenant submitted application on XX/XX/XXXX, was approved by XXXX on XX/XX/XXXX, and signed new tenant lease on XX/XX/XXXX taking over the lease XX/XX/XXXX. Concurrently, I signed a document on XX/XX/XXXX indicating my release from the contract effective XX/XX/XXXX. 

XX/XX/XXXX : XXXX management submitted landlord reference paperwork to the XXXX XXXXXXXX of my next place of residence - completing my applicant screening process that led to approval for move in. 
XX/XX/XXXX - XX/XX/XXXX : Post move-out, I received no communication from XXXX XXXX XXXX ( XXXX or XXXX ). 
XX/XX/XXXX : Approximately a year later, I receive an email alert from a credit monitoring company about a new account in collections from XXXX XXXX XXXX added to my credit report by ProCollect Inc. Upon contacting XXXX XXXX XXXX current management, I learned they had limited information and incorrectly marked the account as an eviction under my name. XXXX XXXX suggested I reach out to XXXX XXXX for rectification. XXXX response stated they no longer manage the account and advised contacting XXXX to settle the remaining balance. 

**Legal Concerns : Legally, all tenants must have a corresponding application and lease on file. The exchange of ownership contract signed by both parties on XX/XX/XXXX is included in the zip file uploaded to XXXX from XXXX, but the new tenants application and lease are missing, leading to this error. 

The error in transferring the lease and the subsequent actions taken have led to an unjust impact on my credit. I have never been evicted, and I have never missed payments for rent on any of my rental agreements. My attempts to dispute have been rejected multiple times without explanation other than verification of account. 

Your time and feedback is appreciated. 


Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation