Consumer complaint received 2024-09-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Denied request to lower payments
Company: Lendbuzz Inc.
State: FL

Complaint narrative:
On XX/XX/XXXX of the current year, my son and I took a car from a Dealer called The Taverna Collection located at XXXX XXXX XXXX XXXX, XXXX XXXX, Fl XXXX, the executive who attended us at that time was named XXXX XXXX XXXX. 

XXXX days later the young Executive communicates with my son and tells him the need to sign a second contract ( XXXX XXXX  ) because the first XXXX had some errors because they had made a mistake in the company that would finance the purchase, we agreed to the signing of the second contract with a second financier because we already had the car in our possession and the young man argued possible problems for him in his work, appealing to our sensitivities we ended up giving in. The next day the young man sends us a new text message because it was necessary for us to show up at the Dealer, at that time I was leaving for trips for personal reasons and it is my son who goes to said appointment pressured with threats that argued the return of the car if we did not attend, as my son told me that day there he was attended by the general XXXX of sales of the company, a man named XXXX XXXX in the company of another gentleman who asked him for the car key card and returned it to him as soon as I left and returned from the place, the reason for the meeting was to talk about the need to sign a third contract, which was electronically signed by me because I was out of town. 

Now the reason for my complaint is that currently, XXXX weeks ago, they took the car from our entrance and the company that took it ( LENDBUZZ FUNDING LLC ), argues that it is due to non-payments in the last XXXX months of XXXX that we supposedly have a financing contract with them, the previous errors made me think that they were another financier and that the payments were being automatically discounted as they had told me it would be in the Dealer previously, these errors have caused a misunderstanding and in turn there was never a formal communication with the company Car financier, according to them they made calls but it is uncertain we did not even know for sure that they existed because the confusion made us think that it was another financier, after the confusion I discovered in my spam tray a couple of emails for late payments that were never read on time but no email or even introductory phone call at the end of our contract signing as is normally done to be sure of the terms and agreements previously signed without them, we never knew that they were the company that financed the car [ 2022 XXXX Model XXXX ( XXXX ) ], everything The above brought with it three-month delays in car payments. The company argues that it was in contact with us at some point which is uncertain never before we talked to them but until we got in touch after they took the car and tried to call the potential financiers, thus discovering that it was them, and in turn trying to fix the misunderstanding proposing to make a payment agreement with them whose solution at the beginning of the month is to pay {$2000.00} within XXXX days, in the last days they avoid calls and ignore in our case, they even hang up the calls, making it extremely impossible for us A solution that does not damage any of the parties. The mistakes made by the dealer with the execution of XXXX different contracts caused confusion in XXXX, added to the lack of communication and professionalism of the financing company that never formally presented itself and much less checking the terms and conditions of our supposed signed contract, along with my irresponsibility for not having been duly attentive to my duties as owner, for not having renounced at the time to the signing of XXXX additional contracts to the first and for having delegated my duties to my son because of my trip, were the reasons that led to abruptly stripping me Of the car and in turn have generated threats by the financing company with possible debts that they will send to XXXX and in this way ruin my XXXX XXXX due to mistakes made by all those involved, but for which no one wants to take responsibility, leaving all the blame on me and being the most affected party.

Company response to consumer: Closed with explanation