Consumer complaint received 2025-08-27 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Deposits or withdrawals
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Date : XX/XX/year> To : Branch Manager Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX, XXXX Subject : Formal Complaint and Demand for Resolution Service Delay and Resulting Losses Dear Branch XXXX, I am submitting this letter as a formal complaint and notice of potential legal action regarding an incident that occurred at your branch on XX/XX/year>. 

I maintain a time deposit account with Wells Fargo. Due to a real estate transaction, it became necessary for me to withdraw funds prior to maturity in order to make a payment to a builder. I am a senior individual with documented XXXX, including XXXX disorder. I traveled from XXXX, Washington, to XXXX, Texas, via Florida specifically to complete this investment in property. 

On XX/XX/year>, I arrived at your branch located at XXXX XXXX XXXX XXXX, XXXX, TX, at XXXX AM as scheduled. However, the transaction could not be completed due to a reported software malfunction. I spent approximately XXXX hour with your staff attempting to resolve the matter. I was then advised to appear at another location XXXX XXXX XXXX  which was not possible due to prior obligations and my sleep-deprived state from recent travel. 

As a direct and foreseeable result of your branchs failure to timely process my transaction, I lost the opportunity to secure the property in question. This has caused me significant financial loss and severe emotional distress. 

Accordingly, I hereby demand that your institution : XXXX a full investigation into this incident. 

Provide a written explanation of the cause of the delay. 

Compensate me for the damages and distress caused by your service failure. 

If Wells Fargo wishes to resolve this matter without litigation, I am willing to proceed through binding arbitration. However, if a satisfactory resolution is not reached within 14 days from the date of this letter, I will have no choice but to pursue a civil lawsuit to recover damages, including but not limited to consequential financial loss, emotional distress, and associated costs. 

Please consider this letter a good faith effort to resolve the matter amicably prior to initiating legal proceedings. 

Sincerely, XXXX XXXX Exhibit A Statement of Damages Re : XXXX XXXX XXXX Wells Fargo Bank Incident Date : XX/XX/year> XXXX. Financial Losses Category Description Amount ( USD ) Lost Real Estate Opportunity Loss of ability to secure the XXXX property at agreed price due to inability to withdraw time deposit funds on scheduled date. Estimated market appreciation and/or lost equity. {$120000.00} XXXX XXXX XXXX XXXX XXXX XXXXo XXXX for myself and my wife via Florida, local transportation, lodging, and meals incurred solely to complete this transaction. {$3000.00} Time Loss XXXX hour of time spent attempting resolution at branch, calculated at fair market value for my professional time. {$600.00} Total Estimated Financial Loss {$120000.00} XXXX. Emotional Distress & Non-Economic Damages Severe emotional distress, including anxiety, frustration, and loss of sleep directly resulting from the incident. 

Exacerbation of pre-existing medical conditions, including XXXX disorder and related XXXX, due to stress and disruption caused. 

Loss of time and energy required for follow-up actions and communications with the bank. 

Estimated Value for Non-Economic Damages : {$600000.00} ( Subject to proof and court/arbitration determination. ) XXXX. Summary of Damages Type Amount ( USD ) Financial Losses {$120000.00} Emotional Distress {$600000.00} Total Claim {$720000.00} XXXX. Reservation of Rights XXXX reserve the right to amend this XXXX of Damages as further evidence and documentation become available, and to seek additional damages including legal costs, court fees, and interest as permitted by law. 

Prepared by : Attorney support for XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation