Consumer complaint received 2024-12-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
Demand for Resolution Regarding Claim To Whom It May Concern, Bank of America should be embarrassed by its handling of this situation. It is already disheartening to know the federal government has fined your institution for various violations against customers. Now, we are forced to address this ongoing and tragic mishandling of my claim concerning XXXX. 

After multiple discussions with Bank of America supervisors, it has been confirmed that some of your customer service representatives failed to properly process the initial filing of my claim. This negligence has directly contributed to the unresolved status of our claim. Every time I address this complaint, your responses merely reiterate what actions have already been taken, completely ignoring the original claim amount of {$6300.00}. 

It is unacceptable and a waste of my timeand that of the CFPBfor Bank of America to continuously disregard our concerns. As a former valued customer, we expected far more accountability and transparency. Justice is all we demand. We work hard for our money and will not allow an international company, XXXX, or Bank of America, to take us for granted. 

To further emphasize the validity of our claim, I have provided concrete evidence from XXXX clearly acknowledging their mistake. XXXX has stated in writing that Bank of America holds the credits and not them. This evidence includes emails directly from XXXX confirming their willingness to refund the full amount to my account. What further proof does Bank of America need? 

Additionally, let me address the false statements made to the CFPB that I have been unresponsive. That is a blatant misrepresentation of the facts. XXXX XXXX XXXX from Bank of America Regulatory Department ( XXXX ext. XXXX ) contacted me on XX/XX/year>, at XXXX XXXX and on XX/XX/year>, at XXXX XXXX and again at XXXX PM. As a business owner, I can not always answer calls immediately. However, I returned her calls promptly and left numerous messages. XXXX XXXX failed to return any of these calls, which is unacceptable given the gravity of this matter. 

Your claim that you have attempted to contact me is not only false but highlights a recurring issue with Bank of AmericaXXXX approach : you do not listen to your customers. Instead, your institution proceeds with investigations without engaging with the primary source of the disputeUS. 

Bank of America is a billion-dollar institution, yet it is fighting over an amount that is negligible to you but significant to " US '' XXXX This lack of responsiveness and accountability is why we will escalate this matter further. All future communications from Bank of America will be added to our updated case file and forwarded to the XXXX XXXX. 

In conclusion, I demand the difference between what has already been refunded and the original claim amount of {$6300.00}. If litigation becomes necessary, we will pursue damages well beyond this amount, including media coverage of your institutions handling of this case. 

I expect immediate action and a satisfactory resolution to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief