Consumer complaint received 2025-10-31 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Block, Inc.
State: FL

Complaint narrative:
On XX/XX/XXXX XXXX announced : " a special dividend to be distributed in the form of warrants to holders of the Companys common stock as of XX/XX/XXXX ( the Record Date ). 

Each registered shareholder as of the Record Date will receive XXXX ( XXXX ) warrant for every ten ( XXXX ) shares of XXXX common stock held, rounded down to the nearest whole warrant. Additionally, in lieu of an adjustment to the applicable conversion rate, holders of the Companys Convertible Senior Notes due XXXX and XXXX will each receive warrants on an as converted to common stock basis in accordance with the respective governing indenture. 

The Company expects to distribute up to approximately XXXX XXXX warrants on or around Tuesday XX/XX/XXXX ( the Distribution Date ). The warrants will be issued without any action required by the Companys shareholders or noteholders as of the Record Date and without any payment of cash or other consideration. 
Each warrant will entitle the holder to purchase XXXX share of common stock at an exercise price of {$32.00}, at any time following the Distribution Date until the warrants expire on XX/XX/XXXX ( the Expiration Date ). Holders can only exercise a warrant by paying the exercise price to acquire the shares of common stock in cash. Following the Distribution Date, the warrants are expected to be freely tradable and listed on the XXXX XXXX XXXXXXXX XXXX under the XXXX XXXX XXXX. Recipients of the warrants will be able to trade their warrants or exercise any warrants in accordance with the warrant agreement, irrespective of whether they continue to hold shares of common stock or convertible notes. '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I owned XXXX shares of gme stock in cashapp account as of the XX/XX/XXXX record date. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX Issues : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Cashapp did not inform stockholders that they will not allow warrants to be excersized on their platform in a timely manner. It was XXXX days or less to the record date. They had almost a month from the press release to inform stockholders of this. By not informing in a timely manner stockholders were stuck with their shares in cashapp to ensure they would receive their warrants ( so shares were not transit or limbo on record date ) .. For example if I had known I would have transferred my shares to computershare so that my warrants would have been available there and could be excersized at a time of my choosing which is my right as a stockholder. 
XXXX. My warrants still have not been disbursed to me even though cashapp said they would be. I want to transfer my warrants immediately so that if an event should occur where I would like to excersize my warrants I can. Transferring itself takes a lot of time and is not instant. The consequences of them not legally delivering my warrants on time ( and still delaying ) could cost me huge financially and benefit them significantly financially. 
XXXX. They are awarding fractional warrants which is not allowed per XXXX. 
XXXX. I am not the only XXXX. 

Please read chain email with support .. have not received a response since last email nor have I received my warrants.

Company response to consumer: Closed with explanation