Consumer complaint received 2024-11-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: DISCOVER BANK
State: NY

Complaint narrative:
I am filing this formal complaint against Discover Card for the unexpected closure of my two credit card accounts on XXXX personal and one businesswhich I believe involved discriminatory practices and has negatively impacted my credit score and financial stability. 

Details of the Complaint 1. Account History and Credit Score * I had maintained an excellent credit score of XXXX before the closure of my accounts. 
* Both credit card accounts were in good standing, and I utilized them responsibly by making large purchases and paying off the balance promptly to maximize cashback rewards. 
* The closure of these accounts, which were both thriving, caused my credit score to drop significantlyfrom XXXX to XXXX. 

2. Issue with Payment Processing * I had previously paid both my business and personal accounts through the credit card companys business processing center. However, the system inconsistently processed payments ; at times, both accounts would process successfully, while at other times, payments would fail to process correctly. 
* This inconsistency led to occasional delays in payment processing. I reached out to Discover Card to explain this system flaw and requested that they address the issue or reconsider the decision to close my accounts. 

3. Attempts to Resolve the Issue * After receiving notice of account closure, I immediately reached out to Discover Card through several phone calls and written correspondence to explain the situation and request reconsideration.

* Despite my good payment history and excellent credit score, the company refused to reopen my accounts, citing that one previous late paymentcaused by their processing inconsistencyjustified the closure of both accounts.

4. Impact of Account Closure * The closure of these accounts has had a severe impact on my credit utilization ratio and overall credit score, lowering it from XXXX to XXXX. 
* This negative effect on my credit score has made it more difficult to access favorable terms for other credit products and has unfairly penalized me for an issue that was caused by Discover cardss processing system. 

XXXX. Discover Card adverse Actions has caused others Banks to follow them. 
* After Discovery Card closed the 2 accounts account other banks followed also closing their account with me.

* Long on time excellent Credit card history is now gone because the closing of my accounts which penalized good payment history has serious harm my credit.

* Im right now reaching out to other banks to restore over 15years of excellent payment history.

Conclusion I believe the decision to close my accounts under these circumstances was unwarranted and had a disproportionately negative impact on my creditworthiness. I respectfully request that the Consumer Financial Protection Bureau review this matter and hold Discover Card accountable for any discriminatory practices or system errors that led to this outcome.

Company response to consumer: Closed with explanation