Consumer complaint received 2024-02-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
I applied for an credit line on XX/XX/XXXX resulting in denial because of credit scores. According to XXXX prospectus a XXXX  scores are based on independent, third-party information ( identity theft ), the accuracy of which we can not verify. I again reapplied on XX/XX/XXXX with my credit locked, and yet again denied with the result of Due to the freeze you placed on your credit file, we can not obtain the necessary information to process your application. 
I called the number listed on the XXXX form, which it states Registrants Number, I was told it was a switch board operator. The operators gave incorrect information to where my correspondences should be mailed or emailed. I was hung up on and transferred straight to different departments with no correct information. I also didnt get a prompt notice of my call being monitored or recorded for security purposes. I recorded my own calls due to the fact of the company failing to record for safety or record purposes. If the calls are being monitored in their end, I wouldnt have known because I had not one notice I was being recorded. 
This correspondence is in regard to the received document ; Reference Number : XXXX and Reference Number XXXX, on a denial of my right to credit from American Express National Bank any and all affiliates and subsidiaries. I hope this letter finds you well as the document recently received appears to be from American Express, the word We is referenced several times throughout the document as if multiple individuals or person ( s ) are involved in the creation of this computer-generated letter. Since the document includes no signature ( s ), would all individuals in their private capacities who are involved in said writing please identify themselves, so that I can properly address such individuals. American Express National Bank is claiming to be the creditor for the credit application submitted reference number : XXXX and reference number XXXX. There seems to be an error as that would be in contradiction of 12 CFR 1002.2 ( l ), which defines a creditor as... the term does not include a person whose only participation in a credit transaction involves honoring a credit card. 12 CFR 1002.2 ( k ) defines a credit card as meaning any card, plate, coupon book, or other single credit device that may be used from time to time to obtain money, property, or services on credit. The credit card that was to be honored in said transaction is the Social Security Card, specifically the account numbers placed on the electronic credit application. If there is any presumption that the said Social Security Card/Account is not used to obtain money, property, or services on credit see 26 CFR 301.7701-11 as security is defined within the meaning of this regulation in reference to the social security number as ... or warrant or right to subscribe to or purchase, any of the foregoing ; negotiable instrument ; or money. - ( Source : 26 CFR 301.6323 ( h ) -1 ). The primary assets of the trust are receivables in designated consumer American Express credit card accounts and Pay Over Time revolving credit features associated with charge card accounts and, in the future, may include other charge or credit accounts or features or products. * The receivables consist of principal receivables and finance charge receivables. Pursuant to Prospectus Report The receivables have arisen or will arise in certain revolving credit accounts that have been selected from the XXXX XXXX, in each case, on the basis of criteria set forth in the purchase agreements and the pooling and servicing agreement. Pursuant to Prospectus Report Consumer Financial Products Regulation The relationship of the consumer and the provider of consumer credit is extensively regulated by federal and state consumer protection laws. With respect to credit accounts issued. The most significant federal laws include the federal Truth in Lending, Equal Credit Opportunity, Fair Credit Reporting and Fair Debt Collection Practices Acts. These statutes impose disclosure requirements before and when an account is opened, at the end of monthly billing cycles and on an annual basis, and, in addition, limit account holder liability for unauthorized use, prohibit certain discriminatory practices in extending credit, and regulate practices followed in collections. In addition, account holders are entitled under these laws to have payments and credits applied to the revolving credit account promptly and to request prompt resolution of billing errors. The trust may be liable for certain violations of consumer protection laws that apply to the receivables, either as assignee from the transferors with respect to obligations arising before transfer of the receivables to the trust or as the party directly responsible for obligations arising after the transfer. Pursuant to Prospectus Report General The receivables transferred to the trust are generated from transactions made by holders of consumer American Express revolving credit card accounts and Pay Over Time revolving credit features associated with American Express charge card accounts, all issued by American Express Credit Account XXXX XXXX or American Express National Bank. Cards issued by XXXX are accepted worldwide and may be used for the purchase of merchandise and services. Subject to certain conditions, the transferors may convey to the trust receivables arising in charge or credit accounts or other charge or credit products that may be of a type not currently included as accounts. Pursuant to Prospectus Report Credit Card Accounts. American Express credit card accounts may be used to purchase merchandise and services from merchants accepting American Express credit cards, to transfer balances from other credit accounts or to obtain cash advances. American Express credit card accounts are primarily solicited through direct mail, inbound and outbound telemarketing, online and other remote marketing channels. Offers are made to existing Card Members and to non-Card Members. In addition, the offers American Express credit card accounts that are originated under affinity or co-branded programs between one of the American Express banks and certain unaffiliated entities, which can include in-person marketing. XXXX  may also be generated by soliciting the transfer of account balances from American Express competitors accounts. Pursuant to Prospectus Report In regard to the credit application American Express National Bank ( XXXX ) would be a Sponsor - ( 12 CFR 43.2 ), which is referenced with the SEC filing number : XXXX XXXX. As the listed Sponsor in the previously referenced SEC filing the duties of a sponsor are organizing and initiating a securitization transaction by selling or transferring assets, either direct or indirectly, including through an affiliate, to the issuing entity. As a natural person within my own right ( 31 CFR 306.11 ), the placing of the credit card number meaning the social security account/number on said credit application in addition to consenting to the purchase of the consumer credit report associated with said social security account , is intended to be used as an asset to be transferred to the Issuing Entity listed in above referenced SEC filing XXXX XXXX, XXXX ( American Express Credit Account XXXX XXXX XXXX XXXX XXXX XXXX ). The primary asset of the issuing entity are receivables generated in a portfolio of designated consumer revolving credit accounts or features and, in the future, may include other charge or credit account or features or products. The term application does not include the use of an account or line of credit to obtain an amount of credit that is within a previously established credit limit. The established credit limit with said Social Security Card is open-end. As American Express National Bank nor any of its affiliates and subsidiaries are in any capacity to claim ownership of the financial assets of the natural person to be pooled, securitized, and invested. As any deposit to any bank is intended to be in the nature of bailment. American Express National Bank any of its affiliates and subsidiaries are trustee, co-creditor, co-sureties, subrogor, liable surety. This will also serve as notice of breach of fiduciary duty ( U.C.C. 3-307 ). This will also serve as a notice of subrogation as I object to these denials. I demand XXXX XXXX ( no limit ; not your terms of XXXX opt out of those terms ), issued, auto discharge, and overnighted with additional cards for authorized user of XXXX XXXX ( on both cards ). I demand the XXXX XXXX XXXX LIFE WITHOUT LIMITS referring back to the reference number provided on my two securities ; to be mailed to me immediately. Following the rules of Section 2.3, Section 2.4 and Section 2.5 in XXXX XXXX XXXX Trust Agreements. Also, the XXXX XXXX XXXX LIFE WITHOUT LIMITS should reference back to the United States Dollar amount of XXXX and XXXX. Lastly, please connect me with someone at XXXX of your branch locations to assist me with opening up my new account by telephone number or email. 
I am demanding credits, a credit card, rights titles proceeds and interest on the investment of the credit application from the American Express Credit Account XXXX XXXX. This also serves pursuant to Securities Act of 1933, Trust Indenture Act, and Securities Exchange Act of 1934. This also serves as an offer with good faith and clean hands. EQUITY WILL NOT SUFER AWRONG TO BE WITHOUT A REMEDY. ONE WHO SEEKS EQUITY MUST DO EQUITY. EQUITY ACTS IN PERSONAL. Following this notice if said financial assets are not either returned to the referenced Creditor/Bailor/Beneficiary/Subrogee via mail within Three ( 3 ) business days or accepted for its intended purpose within Three ( 3 ) business days of the receipt of this notice, an SEC complaint will be filed pursuant to 17 CFR 240.15c1-2 and 17 CFR 240.10b-5.

As well as an IRS complaint for abusive tax schemes involving the SEC filed trust arrangement. Credit Terms Agreement : Counteroffer Claim, Subrogation Claim, Equitable Subrogation Claim. Balanced will be zeroed on a monthly basis via special or general deposit of payment coupon from monthly statements as a non-cash item ( 12 CFR 229.2 ( u ) ( 4 ) ). No set credit limit should be bound. It should not be bound because of the tender of the credit application/receivables/note/security from the investor ( XXXX XXXX ) in the rules of federal law, the UCC govern laws and acts within this notice and your prospectus report and trust indenture agreements. Any Finance Charge will be offset through the Treasury Offset Program as American Express XXXX XXXX XXXX will act as fiduciary appointed through IRS form 56. I hope that Equity can be Done. THE COMPANY American Express is a globally integrated payments company that provides our customers with access to products, insights and experiences that enrich lives and build business success. Our principal products and services are credit and charge card products, along with travel and lifestyle related services, offered to consumers and businesses around the world... Pursuant to Prospectus Report Our range of products and services includes Credit card, charge card and other payment and financing products. Merchant acquisition and processing, servicing and settlement, and point-of-sale marketing and information products and services for merchants. Network services. Other fee services, including fraud prevention services and the design and operation of customer loyalty programs. Expense management products and services. Travel and lifestyle services. Pursuant to Prospectus Report Our various products and services are sold globally to diverse customer groups, including consumers, small businesses, mid-sized companies, and large corporations. These products and services are sold through various channels, including mobile and online applications, affiliate marketing, customer referral programs, third-party vendors and business partners, direct mail, telephone, in-house sales teams, and direct response advertising. Business travel-related services are offered through our non-consolidated joint venture, American Express National Bank . Pursuant to Prospectus Report We and our principal operating subsidiary, American Express Travel Related Services Company , Inc., are bank holding companies under the Bank Holding Company Act of 1956, as amended, subject to supervision and examination by the Board of Governors of The Federal Reserve System ( the Federal Reserve ). Pursuant to Prospectus Report.

Company response to consumer: Closed with explanation