Consumer complaint received 2025-03-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
[ Your Name ] [ Your Address ] [ City, State, ZIP ] Dear Experian, I am writing to express my deep frustration and concern regarding the continued inaccuracies on my credit report, which I have been disputing for the past few years. Despite my repeated efforts to correct the issues, including providing all required documentationsuch as my identification, proof of address, Social Security number, police reports, and an FTC Identity Theft Reportthe incorrect information remains on my report. These issues have severely impacted my credit score, thus hindering my ability to secure better employment and financial opportunities. 

It is baffling to me how accounts are still being verified as accurate when key details on my Experian profile, such as my address and date of birth, are completely incorrect. The fact that someone has been able to use my name and Social Security number while fraudulent information continues to populate on my credit report raises serious concerns about the verification process on your end. 

I have repeatedly provided the necessary documents to prove that I am the victim of identity theft. Yet, despite offering my full cooperationincluding submitting my personal information and identification numerous timesthere has been no meaningful resolution. Instead, these fraudulent accounts are still being marked as verified, even though I have provided clear evidence to the contrary. 

How is it possible that fraudulent information such as incorrect phone numbers, addresses, and dates of birth continue to be linked to my Social Security number, especially when my proper identification and supporting documents have been submitted multiple times? 

This is my final request for a thorough investigation into the inaccurate data reported under my name. The continued failure to correct these errors is holding me back from progressing in my career and achieving financial stability. It is imperative that you take immediate action to ensure the integrity of the information on my credit report, as it appears that fraudsters are still exploiting my personal data despite my best efforts to resolve this matter. 

Please confirm that all fraudulent information has been removed from my credit report and that a full investigation has been conducted. I expect to receive an updated copy of my credit report, free from any incorrect or fraudulent data, as soon as possible. 

If this issue is not resolved promptly, I will have no choice but to escalate this matter to the appropriate regulatory authorities. This includes seeking legal counsel if necessary. 

Thank you for your immediate attention to this matter. I trust that you will handle this with the urgency and seriousness it deserves. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation