vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2026-04-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: GREEN ROAD FINANCE INC.
State: CA

Complaint narrative:
I am filing a complaint against GreenRoad Finance regarding my auto loan for a XXXX XXXX XXXX ( XXXX : XXXX ). The vehicle was repossessed in XXXX. I received a Notice of Intent to Sell Vehicle dated XX/XX/XXXX, stating that the vehicle would be sold after XX/XX/XXXX. However, I have NEVER received any of the following : Confirmation that the vehicle was sold Sale price Post-sale accounting Explanation of the remaining balance As of today, the lender is still reporting a balance of approximately {$8000.00} without providing any documentation to support this amount. Additionally : I previously sent a written request approximately one month ago, and the company did not respond Payments were made regularly, but at least one payment was incorrectly reported as missed This has negatively affected my credit The situation has caused financial harm, including issues with DMV registration leading to tax refund offset The lender has failed to provide basic required information and has ignored my attempts to resolve the issue. I am requesting : Full accounting of the repossession and sale Correction of inaccurate credit reporting Removal of any unsupported charges Clear and accurate balance This situation appears to be an unfair and potentially deceptive lending and collection practice. I request investigation and assistance.

Company response to consumer: Untimely response
Consumer complaint received 2026-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: FinCo Services Inc DBA Current
State: FL

Complaint narrative:
I filed a co.plaint about 2 months ago because my bank is was using closed my account for an i ternal review of unusual activity back in XXXX and I still haven't gotten my money back. After my 1st complaint was filed in XXXX I had received a response from company finally and they asked why my deposit had a different name on it then the name on my bank account. I explained because I am coapplicant on XXXX application and my wife is the main applicant. They then asked me for pics of my ID and my wife 's ID and a selfie with me holding ID and I did that. Then they asked for some kind of proof showing both our names were on the application. I did that too and then they went dark. Stopped responding. It's been almost 5 months since they closed my account and took my money. Please help me get my money back. That money was federally verified funds given to us for disaster relief! Thank you

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Money transfer, virtual currency, or money service — Foreign currency exchange
Issue: Fraud or scam — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: MI

Complaint narrative:
It all XX/XX/2025 i received a message from someone trying to act like one of friends then I got a call from a fake police officer saying that he was going to help catch the person but he was the one they manipulated me into doing the transfers and while they were sending me threatening messages from another number the total amount of money was {$4000.00} and {$8.00} of transfer fees

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
From : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXX, FL XXXX Subject : Improper Loan Balance Calculation and Misappropriation of Funds Date : XX/XX/year> XXXX. PROPERTY AND LOAN IDENTIFICATION The property at XXXX XXXX XXXX XXXX, XXXX, FL XXXX was originally financed through XXXX distinct loans originated by XXXX XXXX XXXX XXXX : First Mortgage Principal : {$100000.00} Second Mortgage Principal : {$26000.00} XXXX. NATURE OF THE FRAUDULENT ACCOUNTING Approximately XXXX years after origination, these loans were sold to Wells Fargo Bank , N.A . Upon transfer, Wells Fargo improperly merged the balances. Specifically, they added the {$26000.00} second mortgage amount directly into the primary mortgage principal. This resulted in an inflated total balance that exceeds the original contract price and has caused me to pay interest on {$26000.00} that was essentially " double-counted '' in my total liability. XXXX. LEGAL DEMANDS I demand that Wells Fargo perform an immediate Qualified Written Request ( QWR ) investigation and audit, providing : A complete Life-of-Loan Transaction History showing every payment made since the XXXX transfer. A Corrected Amortization Schedule that removes the duplicated {$26000.00} from the primary principal. A full Refund or Principal Credit for all overpaid interest collected on this erroneously added balance. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Lien release
Company: Rocket Mortgage, LLC
State: TX

Complaint narrative:
PLEASE READ THE ATTACHED LETTER I MAILED TODAY TO ASSISTANT ATTORNEY GENERAL XXXX. XXXX XXXX. I have reported the public corruption of XXXX XXXX, their loan servicer ROCKET MORTGAGE ( XXXX XXXX XXXX, XXXX and XXXX ) and attorneys ( XXXX XXXX with XXXX XXXX XXXX working in conceXXXX with XXXX XXXX, Texas XXXX to conceal their fraudulent scheme to engage in acts to steal homeowner properties including my property when my evidence is undisputed and shows as follows : 1 ) I was NEVER DELINQUENT WITH MY LOAN. 2 ) On the face of the trial court record, I WAS NEVER SERVED THE RULE 736 APPLICATION LAWSUIT that XXXX XXXX filed in the XXXX XXXX, Texas XXXX XXXX on XX/XX/XXXX in Cause No. XXXXXXXX a denial of due process. The state court never acquired personal jurisdiction over me and issued a VOID XXXX foreclosure order when I never was aware of the XXXX XXXX lawsuit. XXXX ) XXXX XXXX has no evidence of the XXXX XXXX XXXX I signed that placed me on notice of their XX/XX/XXXX Foreclosure Sale. Certified mail notice of foreclosure sale is mandatory pursuant to XXXX. XXXX XXXX XXXX ( b ) ( XXXX ). XXXX ) In XX/XX/XXXX, more than four years after XXXX XXXX mailed me a XX/XX/XXXX Notice of Acceleration, their LIEN became VOID pursuant to XXXX. XXXX. P. Remedies Code XXXX ( d ) and XXXX XXXX and their loan servicer lacked standing to file a FORCIBLE DETAINER ACTION using a VOID foreclosure order. XXXX ) When I filed a lawsuit in the state court on XX/XX/XXXX seeking to set aside the void XXXX foreclosure order for the state court lack of personal jurisdiction and denial of due process, XXXX XXXX attorney XXXX XXXX colluded with a state court judge to dismiss my lawsuit and declare me a " vexatious litigant ''. In XXXX, through meeting with various attorneys, I was urged to file a complaint with the DOJ because federal laws and debt collection laws are being violated by XXXX XXXX, loan servicers and debt collector lawyers. I want the DOJ to investigate and prosecute the Bank officials, attorneys, loan servicer 's and judges so they never cause financial harm to any other Texas homeowner as they have done to me.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: M&T BANK CORPORATION
State: MD

Complaint narrative:
The bank intentionally maliciously deliberately in a deceptive manner allowed falsified identification and signature tutorial fraud funds out of account directly to unauthorized party. The bank also allowed its employees to cover up/hide financial transaction/creation of account and allowed unauthorized wire transfers and withdrawals from original owner/beneficiary of account. And refused to change or release evidence of account merger with new bank after creation of of m & t bank and Providence account and refused to reapply funds to account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: OR

Complaint narrative:
I am submitting a complaint regarding Crown Asset Management , LLC and Second Round Limited Partnership for conduct related to the collection of an alleged consumer debt. On XX/XX/XXXX, I sent a written dispute and request for validation of the alleged debt to Crown Asset Management via certified mail. Delivery was confirmed on XX/XX/XXXX. After receiving my dispute, Crown Asset Management did not provide validation of the debt. Despite this, its agent, Second Round Limited Partnership, sent a collection letter dated XX/XX/XXXX. The letter acknowledged my dispute but continued collection activity and included statements indicating that the account could be returned to collections without providing validation. I did not receive any verification of the debt following my dispute. On XX/XX/XXXX, Crown Asset Management filed a lawsuit against me to collect the alleged debt, continuing collection activity through litigation without first providing validation. This complaint concerns continued collection activity after a written dispute without providing validation, as well as potentially misleading statements made in the XX/XX/XXXX collection letter. I have documentation supporting this complaint, including copies of my dispute letters, certified mail records, and the collection correspondence referenced above. Thank you for your review of this matter. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
On XX/XX/XXXX I was delivered a Tv by XXXX XXXX that came damaged that I ordered from XXXX. After sending the damaged tv back to XXXX XXXX, I was told that I would get sent a replacement tv which never came so then I was offered an refund that I never got. Eventually XXXX tells me to contact my bank for a refund. I filed a dispute with my bank. I was not asked for no proof of anything, no information but instead my claim was denied because I authorized a transaction. Even after me explaining what happened. I was then told by my bank to considered small claims court. Which I never had to do before and shouldnt have to if I had all of the proof that XXXX told me I would get a refund numerous times. And once again Wells Fargo didnt care for any proof of information I had before denying my claim multiple times.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: CITIBANK, N.A.
State: NV

Complaint narrative:
My grandma mailed in her IRS transcripts from Florida Address to California the mail was address as : XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX FLORIDA XXXX Unknowns in California State frauded my grandma irs account information of XXXX as XXXX XXXX XXXX XXXX As Trustee for XXXX XXXX XXXX operating account XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX Unknown in multi states frauded my grandma XXXX identity of a XXXX XXXX XXXX account information as Management company 's and also apartment building business permits in muilt states They used Citibank of XXXX XXXX CA XXXX wrote the fraud XXXX XXXX banking account 3rd party scams frauded my Grandma XXXX documents They frauded XXXX XXXX XXXX account and XXXX XXXX XXXX of my grandma born in XXXX Indiana

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: MT

Complaint narrative:
I have a CashApp account and had the amount of XXXX dollars in my account went to make a purchase at the store it was declined. That was the only money I had for rent and to put in my XXXX children 's mouth and because of CashApp refusing to give me my money back my refund because someone was able to get into my account so therefore not receiving my refund I end up getting evicted from my home and XXXX of my children did end up in the hospital and is really sick and like I said CashApp is going to be held responsible and now CashApp is going to be held responsible and with my child being very sick and in the hospital I am pressing charges immediately because this isn't a game.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
Hello! I have struggled since I received a new account from Citibank in reference to my payments. I make charges and then turn around and pay them typically a few times a month. Citibank has been holding all payments for 10 days ( each and everyone ) even thought its long since posted from my bank account. I have called many times and been told its the system and building a payment history so it puts them on hold. Then they said I could make payments using my debit card and they would bypass this. Well now, despite being saved, it does not load as an available payment method. I have to call each time and do a three way call with my bank so they can know the payment has cleared. Its, frankly, embarrassing. Every single payment has never had any issues and always posted. I have asked them countless times to turn this off or whatever so they I can make payments and not worry. Whenever I ask I get told one of two things : 1. Dont make more than one payment I a 30-day period. 2. They cant do anything. This has been going on for months now and there has been more than enough time for this to see its fine. I am asking for assistance and forcing them to stop this and make it so my payments post when they are made like every other credit card. If they cant then they need to give me interest for each day I do not have access to the credit that the money has been out of my bank account. Id appreciate the help in making Citibank do the correct thing and, frankly, legal, thing and fix this ongoing issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: CITIBANK, N.A.
State: MI

Complaint narrative:
My XX/XX/XXXX statement balance was : {$10000.00} Minium amount due : {$120.00} Balance from standard purchases : {$1000.00} ( subject to 17.49 % ) Balance from balance transfer : {$10000.00} ( 0 % until XX/XX/2026 ) I contacted Citi to confirm that if I made a payment, it would all be applied first to the standard purchases as this was at 17.49 % - They confirmed YES I made a payment on XX/XX/XXXX ( due date ) in the amount of {$1100.00} THE LIARS DID NOT APPLY THE PAYMENT TO MY STANDARD PURCHASES!! My XX/XX/XXXX statement balance was : {$9700.00} Minimum amount due : {$110.00} Balance from standard purchases : {$850.00} Balance from balance transfer : {$9800.00} - The liars only applied a balance of my LARGE cash payment to standard purchases so they could proceed to charge me interest in the amount of {$12.00}... I then reached out arguing with these liars for over an hour and they continued to lie straight to me as if I don't know how to read a statement. Unethical, thieving conmen at Citi!! I requested they reapply the payment to the correct balance, they refused. I requested they refund my payment less the minimum amount, they refused stating it would take 14-day review period. I need help with this corrupt company!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2026-04-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: Bilt Technologies, Inc.
State: NY

Complaint narrative:
I am a Bilt Rewards member who was subjected to the recent mandatory transition to the new Bilt 2.0 platform. During this process, Bilts payment system executed an duplicate charge of {$4600.00} on XX/XX/year> on my account. This is a direct result of a botched technical migration managed by Bilt. Bilts response to this significant financial error has been entirely unacceptable. I have attempted to resolve this through Bilts support channels multiple times, only to encounter : Unreachability : Bilts provides AI customee support but nearly impossible to talk to a real agent timely. After I received an email back from them, I found the responses generic, automated templates that do not address the issue. Bad Faith " Pass the Blame '' Tactics : When I finally reached a representative via phone they refused to take ownership of the error, instead instructing me to contact XXXX XXXX. This is a clear attempt to evade responsibility for a migration process that Bilt initiated and managed. Lack of Oversight : As the primary service provider, Bilt has failed to act as a mediator between the customer and the banking partner, leaving me with a {$4600.00} hole in my finances for weeks.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Fees charged
Company: Selene Holdings LLC
State: LA

Complaint narrative:
Beginning in XX/XX/XXXX, I started receiving monthly mortgage statements from Selene Finance LP even though I am not the borrower, not a successor in interest, and not a party to the loan or the related litigation. These statements have continued every month for 19 months. The statements include delinquency information, acceleration notices, and demands for payment. For example, the attached statement dated XX/XX/XXXX shows : Outstanding principal balance : {$0.00} Deferred balance : {$240000.00} Past due since : XX/XX/XXXX Delinquency : XXXX days Amount demanded : {$180000.00} Litigation Fee charged on XX/XX/XXXX : {$4500.00} I did not request information from XXXX. My only communications have been to notify them that they are sending loan statements and charges to the wrong person. Despite this, XXXX has continued sending monthly statements and adding fees for nearly XXXX years. Selenes conduct appears to violate federal servicing and debtcollection rules by : Sending periodic statements to someone who is not the borrower Attempting to collect a debt from the wrong person Charging fees, including litigation fees, to someone with no contractual relationship Continuing these communications after being informed of the error I am filing this complaint so the CFPB can require Selene to stop sending me statements, stop charging fees, and correct their records to reflect that I am not associated with this loan.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Debt collection — Auto debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CL Holdings LLC
State: CA

Complaint narrative:
In XX/XX/year>, I discovered a collection account from Jefferson Capital Systems on my credit reports from XXXX, XXXX, and XXXX. The original creditor listed for the account is XXXX XXXX. I do not recognize this account and never opened or authorized it. As soon as I became aware of the account, I reviewed all three credit reports and confirmed that the account appeared fraudulently. I did not apply for any account with XXXX XXXX, receive any goods or services related to it, or authorize anyone else to do so on my behalf.I am disputing this account because I believe it was opened through identity theft. I am requesting that Jefferson Capital Systems and XXXX XXXX investigate the matter, provide proof that the account belongs to me, and remove the account from my credit reports if they can not verify that I opened or authorized it. I am also requesting that I not be held responsible for any balance, collection activity, or negative reporting related to this account.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-04-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Chime Financial Inc
State: GA

Complaint narrative:
I am filing this complaint regarding an accidental peer-to-peer transfer sent through Chime. I mistakenly sent money to the wrong recipient due to a user error. I contacted Chime immediately after realizing the mistake and filed a claim requesting assistance in recovering the funds. Despite clearly explaining that the transfer was accidental, my claim was denied without meaningful resolution or assistance. Chime did not demonstrate sufficient effort to help recover the funds, such as contacting the recipient on my behalf or providing a reasonable dispute process for accidental transfers. As a financial service provider, I believe Chime has a responsibility to provide better consumer protections in situations involving clear user error, especially when reported promptly. I am requesting that Chime : Reopen and review my claim Make a reasonable attempt to recover the funds from the recipient Provide a clearer explanation of why my claim was denied I would like a fair resolution and assistance in recovering my money.

Company response to consumer: Closed with explanation