Consumer complaint received 2025-09-10 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: Debt Collectors International, Inc.
State: WA

Complaint narrative:
XX/XX/year> Consumer Financial Protection Bureau 1700 G. Street NW Washington XXXX DC XXXX Subject : Formal Complaint Against Debt Collectors International ( XXXX, Florida ) To Whom It May Concern, I am writing to file a formal complaint against Debt Collectors International ( DCI ), located in XXXX, Florida, regarding their unprofessional and harassing conduct toward our company after we hired them to collect a debt on our behalf. 

On XX/XX/year>, our company engaged DCI to recover funds owed to us by a client. While they initially assured us of professional communication, their conduct quickly escalated into excessive, aggressive, and harassing behavior. 

Details of Complaint Despite our repeated requests for communication to be handled solely through XXXX representative, XXXX XXXX XXXX, multiple DCI employees, continued to bombard us with daily calls and emails. 
Their representatives, including XXXX XXXX to us in a harsh and extremely unprofessional, accusatory, and hostile manner. 
They falsely accused us of interfering with their collection efforts, pressured us to sign documents we were uncomfortable with, and made emotionally manipulative remarks ( e.g., XXXX XXXX stated very loudly that paying by check was taking food out of his childrens mouths ) when it was less than XXXX hours after the debt was paid. 
Another employee told us we better not mail a paper check and insisted we pay for the check to be overnighted that it is our responsibility, despite already having a mutually agreed upon way of sending the check with XXXX XXXX. 
On XX/XX/year>, XXXX XXXX claimed our contract required payment within XXXX days of receiving client funds, a clause never mentioned until then. At the time, we had already made a written and verbal agreement with him to mail a paper check by the end of the week ( pending a second signature for the check and overnight label from DCI ).

Important Clarifications Our client has paid the debt in full.

We owe DCI their fee and have never refused payment.

We have consistently acted in good faith, while DCI has engaged in harassment, unnecessary pressure, and unprofessional conduct toward usthe very client that retained them.

Requested Action We request that this complaint be formally documented and that the agency review DCIs conduct for violations of professional standards and debt collection practices. We believe their behavior goes beyond assertive business practices but into unethical and potentially unlawful hate and harassment, not only to clients but to the people who pay them to collect funds. At this time, we respectfully request that DCI cease all further communication, including phone calls and emails, to allow us to complete the agreed-upon payment process without further disruption. 

Conclusion Based on our experience, we would never recommend Debt Collectors International to any business. Their handling of this matter has been disrespectful, highly aggressive, and entirely unprofessional, honestly, a nightmare. We respectfully ask for oversight to ensure that other businesses do not endure similar treatment. Thank you for your time and attention to this matter. 

Please contact me at ( XXXX ) XXXX or XXXX if additional information is required. 

Sincerely, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation