Consumer complaint received 2024-05-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: SC

Complaint narrative:
I am seeking relief in a matter that is negatively impacting my Family. I purchased a {$12000.00} defective air conditioning and heating unit built by XXXX XXXX and financed by XXXX XXXX XXXX. The unit was installed by XXXX XXXX and XXXX. Since the installation of this unit, we have contacted XXXX on numerous occasions and submitted complaints to XXXXXXXX XXXX, as well as, the XXXX XXXX XXXX with no results. Our backyard camera footage that can substantiate the multiple service visits. In the past, I have purchased XXXX units from XXXX XXXX XXXX and XXXX ( XXXX, you are welcome to call and verify ). Both units were successfully paid for in full with no complaints to the installation company. My XXXX was watching a television commercial ad ran by XXXX XXXX and XXXX advertising a XXXX XXXX XXXX The commercial was very enticing. At that moment, I bit at the opportunity and applied for a new unit through their company with XXXX as the Financer. I deeply regret my decision. During the installation of unit, I was recovering from a XXXX, which was very scary for my entire Family. However, XXXX successfully brought me through this situation. Once I ambulated, I went outside and inspected the system. Unfortunately, I discovered a gaping cavity at XXXX XXXX of the duct work tunnel entering our home. When the unit activated, it began to shake violently. Once discovered these issues, I quickly notified XXXX because they financed a defective unit for me. XXXX explained that a XXXX was wrung off in the fan motor and they would order a replacement motor, which to this date has not arrived yet. XXXX attempted to repair the gaping hole, but they were only able to close it partially. XXXX has offered no explanation. Goodleap lack professionalism. During the summer months of XXXX, XXXX, and XXXX, I would set the thermostat at XXXX degrees. The unit would blow warm air. Although, the thermostat was set at XXXX degrees, the room temperature would be registered at no less than XXXX degrees. On XXXX XXXX XXXX my Daughter typically spends the night with my XXXX. She checks on my wellbeing. 
Although, my Daughter presently own XXXX homes, XXXX with my XXXX and XXXX independently in XXXX. XXXX never responded and XXXX said that I was up in age. I am prescribed XXXX, an antidepressant for daytime use and XXXX  at XXXX, so once I ingest my XXXX  while using my XXXX I sleep soundly unless I am disturb him. I am oblivious to any temperature change. During the winter months, we typically set the thermostat at XXXX to XXXX, but I noticed that my room was cold and the unit was blowing cold air. I got up to check the thermostat and found my XXXX standing in the hallway staring at the thermostat, which registered the room at XXXX degrees. I called XXXX XXXX and XXXX, they said due to the high volumes of calls, the service call would be XXXX or XXXX days out from my initial complaint. I called XXXX and they simply offered no assistance. When I awoke, I did not like the response and called XXXX to express his disappointment. XXXX then decided that they would service our home sooner. At the time of the service call, a XXXX explained that the XXXX restricted the number of strips that can be manufactured into a unit. He further explained that the five-to-six-degree temperature discrepancy was normal operation for the unit. We submitted an inquiry online concerning the problems we were having with the unit to XXXX and XXXX. We even submitted a survey to XXXX. We never heard anything back. I did not understand how a credible finance company could support service company that we selling defective or used units? This is false advertisement. Several XXXX Companies responded to our concern and stated that the defrost was malfunctioning. Our backyard camera will clearly show that XXXX came out and dismantled the unit. They diagnose that the factory failed to connect a harness. The problem persisted. XXXX then dispatched another Technician that increased the damaged fan blowing speed. On another service call, XXXX sent out XXXX Technicians who diagnosed the problem as the thermostat. They explained that the thermostat was made in XXXX and it would take XXXX months for a replacement to be shipped. ( Please see Exhibit C ). So, then, as an unjust resolution, they decided to replace our high-tech thermostat with a {$69.00} XXXX XXXX XXXX The problem continued to persist. Then, I filed with the XXXX XXXX XXXX. Prior to my XXXX Vacation, a Representative from XXXX XXXX and XXXX pleaded with me to rescind the complaint. Coincidentally, my XXXX called at the time of the encounter to check on me and found us in stalemate. My XXXX explained that I was making the payments and the unit was not functioning properly. The temperature in South Carolina was seasonally warm for the month of XXXX so it was impossible to rule out if the replacement would resolve the issue. My Daughter pleaded with me to withdraw the complaint. The Representative of XXXX guaranteed that the problem was the thermostat and if not, they would put an extra strip and pump on my new unit. I objected to any modification of our new unit. I financed a new unit through XXXX. On XX/XX/2024, I was contacted by XXXX and notified that the replacement fan was at the warehouse, and they wanted permission to install the fan. I had not return from XXXX Vacation, but my XXXX gave XXXX permission to access the property for the sole purpose of installing the fan. Without our permission, the tech installed an extra strip and pump. Honestly, we were unaware that an extra strip and pump was installed until a Technician called to access our home again. The XXXX explained that he needed to update our breaker system. I refused XXXX access because there was no written or verbal agreement to alter our new unit made by XXXX XXXX. My XXXX was worried that my XXXX as well as myself. She was concerned about our safety being in jeopardy due to the extra demands placed on the breaker system. Why would an HVAC Installer jeopardize the safety of their customers? Why would our XXXX XXXX, XXXX, support an illegitimate Company? I will admit that XXXX has a point that I am up in age, but does that give XXXX  the right to illegally monitor my home without a written or verbal contract? Is it possible that the information illegally gathered from my home is being shared and reported back to XXXX for their financial gain? XXXX remotely accessed our thermostat without my permission. With remote access of the thermostat, you can change temperatures from simple taps of your phone. XXXX violated my home privacy. They accessed sensitive information. Finally, my XXXX has spent countless hours speaking with several Technicians as well as the XXXX of XXXX with no relief in this matter. I have not even received a courtesy call from XXXX. We pay XXXX {$210.00} dollars monthly, so they should ensure that their Customers are satisfied with the product that they financed. I would like for XXXX to pick up this defective unit and allow me to purchase a new one. I would like XXXX to coordinate this request. XXXX has extorted over {$2000.00} for a unit that is either used or defective.

Company response to consumer: Closed with explanation