Consumer complaint received 2025-03-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Formal Dispute and Notice of Violation of Consumer Rights Dear Sir/Madam, I am writing to formally dispute the account referenced in my credit report that involves your institution, XXXX. The claims made against me under this account are in violation of several federal statutes that protect my rights as a consumer. This letter is a formal notice outlining the numerous violations that I assert regarding your company 's actions. 

Violations Under the Fair Debt Collection Practices Act ( FDCPA ) Abusive Practices and Deceptive Tactics : As a consumer, I am entitled to protection under the Fair Debt Collection Practices Act ( 15 USC 1692 ( a ) ). The debt collection practices employed by XXXX, including but not limited to harassment, misrepresentation, and unfair practices, have caused significant personal harm. These actions contribute to distress and financial instability, as outlined by the FDCPA. The Supreme Court has emphasized the need to balance creditor and debtor rights, ensuring that debt collection is conducted with respect for the consumers privacy and dignity ( XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) ). 

Failure to Provide Required Documentation : I demand that you provide clear, verifiable evidence that you have standing to collect this debt. As a natural person, I have not received any proper documentary evidence that verifies the debt, the existence of a contract, or your right to collect such a debt under the laws of Georgia. Failure to produce such evidence constitutes a violation of the FDCPA, and I request immediate removal of the reported debt. The Supreme Court in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ), reinforced that a debt collector must provide valid evidence to verify a debt when a consumer requests it. 

Failure to Verify Debt : Pursuant to 15 USC 1692g, I have the right to request verification of any debt claimed. XXXX has not provided adequate evidence in response to my requests for verification. This failure to verify constitutes a violation of my rights under the FDCPA and demands immediate action to rectify the situation. In XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ), the court held that failure to validate a debt in response to a consumers dispute violates the FDCPA. 

Violations Under the Truth in Lending Act ( TILA ) Failure to Disclose Material Information : Under 15 USC 1602 ( v ), creditors are required to disclose material terms and conditions of the credit extended, including the annual percentage rate, method of calculating finance charges, and total payment amounts. XXXX has failed to provide any material disclosures related to this alleged debt, violating the Truth in Lending Act. In XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ), the Supreme Court held that lenders are required to provide full and accurate disclosures to consumers regarding loan terms. 

Violations Under the Fair Credit Reporting Act ( FCRA ) Inaccurate Reporting : Under 15 USC 1681a ( d ) ( 1 ), I am entitled to a consumer report that accurately reflects my credit history. XXXX has provided inaccurate or fraudulent information to consumer reporting agencies. I demand that you immediately delete any information pertaining to this account from my credit report and cease reporting inaccurate data. In TransUnion LLC XXXX XXXX, XXXX XXXX XXXX XXXX ( XXXX ), the Supreme Court reinforced that inaccurate credit reporting, especially when consumers are not notified, violates consumer protections under the FCRA. 

Unauthorized Use of My Personal Information : I have not authorized XXXX to report any information related to this account to consumer reporting agencies. This unauthorized action constitutes a violation of 15 USC 1681b ( a ) ( 2 ) and is an act of identity theft. I require immediate removal of this information from all credit reporting agencies. The Supreme Court 's ruling in XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ), clarified the need for consumers to be informed and give consent for the use of their personal information in credit reports. 

Demand for Removal and Investigation Given the above violations, I formally demand that the following actions be taken : Immediate removal of all references to the XXXX account from my credit report. 

Full disclosure of all documentation proving your authority to collect this debt and your standing in the state of Georgia. 

Investigation into the validity of the debt and any interviews or sources of information used by XXXX in connection with this account. You are required to provide proof of any investigative consumer reports as defined under 15 USC 1681a ( e ). 

Please be advised that failure to comply with these demands will result in further legal action, including, but not limited to, the filing of formal complaints with the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), and the Attorney Generals Office. 

If you have any questions or require further clarification, I am available to discuss this matter. Please provide all requested documentation within 30 days of the date of this letter. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation