Consumer complaint received 2025-11-20 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am filing a complaint regarding incorrect and conflicting credit reporting on my mortgage account while I was in a Wells Fargo forbearance plan. 

I was placed into forbearance around XX/XX/XXXX, which is when I stopped making payments. I was verbally told that as long as I was in forbearance, I would not be reported late and my account would remain in good standing. 

However, my XXXX  credit file shows two contradictory pieces of information at the same time : 1. The account was coded as being in forbearance. 

My XXXX  file lists Narrative Code 300 Account in Forbearance.

This indicates Wells Fargo submitted a forbearance status code.

2. The account was also reported as severely delinquent.

Despite the forbearance code, my payment grid shows Wells Fargo reporting : 30 days late 60 days late 90 days late 120 days late 150 days late from XX/XX/XXXX through late XXXX. 

These derogatory marks appear during the exact months the forbearance was active. 

This is not allowed under the CARES Act. 

If a borrower is current at the start of a forbearance ( I was current as of XX/XX/XXXX ), servicers must report the account as current for the entire duration of the accommodation. 
They may not report new delinquencies.

3. My Date of First Delinquency is incorrect. 

XXXX  shows a Date of First Delinquency of XX/XX/XXXX, but the payment history shows missed payments starting in XX/XX/XXXX. 
This internal inconsistency further confirms incorrect reporting. 

4. Wells Fargo provided no digital documentation of the forbearance.

All communications were mailed and nothing appeared in my online account. I no longer have these mailed notices, and Wells Fargo did not make any documentation accessible online.

5. My dispute was denied due to Wells Fargo verifying inaccurate reporting. 

When I disputed the late payments with XXXX, Wells Fargo responded that the reporting was accurate, so the derogatory marks were left on my report despite the forbearance code already present. 

Summary of the issue Wells Fargo : Applied a forbearance code ( 300 ) Failed to suppress delinquency reporting Reported 150+ days past due during forbearance Submitted an incorrect Date of First Delinquency Did not provide proper documentation Verified this reporting as accurate to XXXX  and other credit agencies This is a direct violation of federal mortgage servicing guidelines and CARES Act credit reporting rules My XX/XX/XXXX loan statement from Wells Fargo explicitly states : Your loan is in a forbearance or trial plan. 
and Our records indicate that you are currently participating in a Mortgage Assistance Program. 
Despite this, Wells Fargo reported 30150 day delinquencies to XXXX  during the same period Impact : Wells Fargos failure to properly code and report my forbearance caused a severe and unjustified drop in my credit score. The inaccurate reporting of multiple late paymentsdespite a forbearance code being presenthas materially affected my financial stability. I relied on Wells Fargos verbal assurances that I would not be reported late during the forbearance, and their incorrect reporting has limited my access to credit, increased my borrowing costs, and caused long-term harm that I can not resolve without regulatory intervention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation