Consumer complaint received 2026-01-09 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Block, Inc.
State: FL

Complaint narrative:
I contacted Cash App customer service to file a dispute for multiple transactions from the most recent being XX/XX/year>. These were transactions that varied as far the reason for the dispute ( unauthorized, failure to provide service offered, defected product ( XXXX ) etc. ) in which I explained in grave detail to Cash App Reps for each individual transaction with each merchant. In some cases I contacted the Merchant directly and was told the refund would be made within the next XXXX  days upon discovering the refund was never returned I would make this known to Cash App Reps and file a dispute thru Cash App and provide the details of the conversation I had with each individual merchant and the fact they did not honor what was said nor refund as stated. However Cash App seems to not properly investigate these matters and seem to close the disputes prematurely without accepting and applying the additional information I would provide. This has been and ongoing occurrence with Cash App for a period of years I am filing a Complaint about the most recent. Since XX/XX/year> I have contacted Cash App on several occasions to provide additional info for open disputes, However they refused to add the additional info I also asked to speak with a manager/supervisor doing this period on several occasions and was never contacted. When speaking with agents and filing a complaint about this issue to Cash App I would update my email information for contact purpose but they are not providing the updated info to the right person intentionally I know this to true and factual because they would state that the manager reach out via email and they would provide the incorrect email address that I updated but contradictorily read the notes that clearly states specific language about the updated email address and the fact that this seems to be intentional due to the fact its obviously noted but seems to keep reoccurring. I have been having bad faith issue with Cash App for some time now and have extensive evidence to prove it, However I wanted to start with this most recent issue to provide a clear and more decisive approach for I am not an attorney and it would be overwhelming to include everything at this particular time. But in a nutshell I tend to go thru all my transactions at the end of the year for tax purposes and file all illegitimate transactions for all credit/debit cards due to the fact i keep a ledger of everything from that year for tax purposes. In most situations Cash App tends to refund a portion of the claims and dismiss the rest without prejudice or accepting additional info or a thorough investigation and they deliberately make notes that are deceptive in nature, incorrect or invalid info, missing important detail, or blatantly false. Some evidence to support this claim would be for example : I have an unauthorized charges from a merchant that had reoccurring charges Cash App reimbursed some of the charges but not all of the charges when they clearly stated they were legit unauthorized charges but only some qualified with no explanation as to why. I have filed several complaints with Cash App Reps directly on several occasions and explained this in many, many cases with indebt detail in Good Faith to no avail therefore I am taking these steps to seek remedy.

Company response to consumer: Closed with explanation