Consumer complaint received 2025-02-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: IN

Complaint narrative:
The reply to the previous complaint was to contact support, escalate through support, and file an appeal. All of that has been done through cashapp which is why I am contacting CFPB. Cashapp will tell me nothing. Magicly the appeal id filed was closed today after cashapp got the CFPB complaint they closed the complaint through cashapp. All of the information theyre asking are asking for is in this complaint. Ive exhausted all resources through cashapp and am told theres nothing they can do or they cant see anything. The information theyre asking for is in the complaint. 

$ XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IN XXXX XX/XX/XXXX XXXX on statement. 

Attached is the statement and the conversation with support and the statement the charges are on. 

DO NOT tell me to contact cashapp support Ive contacted them many times with XXXX resolution. Ive also filed an appeal with XXXX resolution. ALL the information you need is in this complaint. Please dont ask for it again, just read the complaint. 

Below is the narrative from complaint number XXXX. 

On XX/XX/scrub> 2024 someone was able to get onto my cashapp account and move money around my account and able to send money to another account. they sent money to a " XXXX '' as it appears on the statement but the name changed multiple times between XXXX and XXXX. In XXXX whenever saw the transactions there was a different name. When i tried to report the charges to Cashapp the accounts name had changed to " XXXX XXXX '' then it changed to " XXXX '' at the time the statement was created. This person sent money to the account on 7 occations ranging from $XX/XX/XXXX {$15.00}. I reported all of these transactions to cashapp and they investigated. they began sending the payments back and refunding the money as fradulent. after the 3rd repayment they said that the rest of the transactions were not fraud and that i had violated their terms and conditions. I have chated multiple times to ask why this had happened and why my account had been closed and the person on the chat always says they dont have access to that information. In XXXX i tried to appeal the account closure but after it was reviewed they still have the account closed. they only thing anyone can say is that its closed because i " violated terms and conditions '' and they send me this huge terms and conditions of cashapp pdf. they can not tell me how or when or what caused the terms violation. I am still owed 4 payments from when the money was sent to a fradulent. They repayed 3 of those but left the rest and said i violated the terms and conditions. How can they determine 3 of them to be fradulent but the rest not fradulent? that makes no sense. the money was all sent to the same person and they deemed it fradulent on the first transactions but said the rest wasnt fradulent. Its very obvious this account was fradulent as the name changed multiple times in a month. Attached is a copy of the statement with the fradulent charges on it from XX/XX/XXXX. I have screenshots of the conversations ive had with cashapp but i can not get them to upload to this complaint.

Company response to consumer: Closed with explanation