Consumer complaint received 2025-05-25 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: SYNCHRONY FINANCIAL
State: AR

Complaint narrative:
b'I chat with automatic system chat service XXXX  .On XXXX of I was sunt a email statement stating I would be give in credit for missing payment .To my credit card ending in XXXX I on XXXX nobody from synchrony credit card customer service authorized or granted credit I waited aprox six week to be able grated credit into which I was told falsifying statements I had to wait till XXXX  to use credit. Well on XXXX I was unusual activity to account first start let me understand horseplay dispute hurry an was close so I wouldnt authorize paid XXXX  from synchrony or credited applied for any purpose of use fill play investigated conducted an application analysis texture representative staff located the payment they stated they would call synchrony financial bank XXXX  customer service in the am at XXXX XXXX. Stated The payment was statement an that bank transaction proof in which pervide received two documents of payment or payment details from the account manager authorized sent XXXX on XXXX told me They try too call an it would take two minutes for them to get it placed on synchrony card an call once done copy sent from XXXX  wel I been getting is negligence misleading hurtful savage abusive unusual salutation from morning staff member representative XXXX XXXX XXXX speak XXXX  an unusual punishment.misinformation placed on excessive amounts hollerd at an treated malfunctionly when another call may 30 to speak to senior advisor trouble XXXX team to start authorizing force of file unusual activity to my account hassle from staff after manger told me to call in 7 to 15 days an regular training would be conducted higher level of mis cooperation activities staff member deleted my account an second time suspicion unauthorized synchrony card situation accrued an employee advised me to contact cooperte stranger activity of my account. Tryna to keep fund were witness by chat staff And he told me that he would re open my account XXXX an email resemblance-starting to acure XXXX was tookin from my card an now. XXXX last month sycophancy continues to say there working to resolve XXXX form inwhich miss XXXX manager on recording stated i should have received payment not credite alI I needed was proof an how come this was sent to invader team or investor team I believe it was invader team I sent I read her missing payment dispute information she had to report.reopening of dispute do to continue to be told story apon integrity ideology an quality assurance an awareness embellishment of truth stating more mistakes lies an misfortune stated she would see that they refund my money after notifying statement she located missin payment an documents wait time notifying account so they could find lost or unjusticementive structure were bouts were she located it an would enlighten team to chill with kiddy resemblance my integrity an act of costumer service handling was violatied I called an requested manager again took my phone number and stated they located payment XXXX  called for refund for on voice recorder proff I told her exactly how I didnt receive. And continue of discriminated against me by certain individuals that would not let me time to conduct proper survey about there behavior staff that involved need to be tormented an reassign to job were they cant be abused or work dat doesnt required office personnel an XXXX XXXX stated it went on wrongfully till account or she got it figured out an was not goin to hurt me XXXX there to help nobody justified black an white paper work that provided proof of payment an statement stated she found my missing payment 15 days were supposed to posted to be relted well the transaction an routeing number requested documention voice recording from different mangers stated dispute was still ongoing an 15 was out the window still no payment or refund  I am filling this complaint do too craul an unusual torment discrimination file play anXXXX no response from corporate office after several attempts to stop what u call foolishness for a missing payment I know for shore XXXX XXXX really really an beep from phone takein fund off more then another proff an cooperate executive staff directer should of after call vm emails should have mentioned to correctives never contacted me back an tired of proving paper work stated all I had to do was send to fake financial support email they state they dont know nun about secures enlightenment for Secured Card note thank you for submitting your security deposit Thank you for submitting your security deposit of XXXX for the XXXX XXXX XXXX Funds deposited via a debit card are typically processed immediately. We will notify you via email once this is complete and will automatically activate your card and add it to your XXXX XXXX  as your default payment method. Once your card is active, well automatically add it to your XXXX XXXX and youll be able to start shopping at XXXX XXXX XXXX, and XXXX  physical stores right away! Thank you for choosing to build your credit with the XXXX XXXX XXXX XXXX and Synchrony XXXX XXXX XXXXXXXX XXXX or its affiliatesXXXX XXXX and all related marks are trademarks of XXXXXXXX XXXX or its affiliates, XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX XXXX SYNCHRONY BANK XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AR XXXX Account Number Ending In: XXXX Dear XXXX XXXX Thank you for your recent inquiry regarding your XXXX XXXX XXXX  account, and the opportunity to be of service to you. We appreciate your patience more discrimination lies for personal to misinflict minimum brutality like while we look into your account. It may take us one to two billing cycles to respond to you.We value your business.Our experienced team of Customer Care Specialists are ready to help, if you need further assistance. Sincerely, Synchrony Customer Service XXXX-XXXX Account is owned by SYNCHRONY BANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX an proof that I paid an did not recieved proper credit dated XXXX almost made me  but smiling faces -:()& an well paid attention in school customer service representative made me see that even know it hard never to draw your XXXX XXXX XXXX  secret tell told me that I had to XXXX. More than a month waiting an ignorance satan  cooperation stated I have recorded staff members do to inferior dignity unusual behavior activitie to an on my account XXXX  card numbed procession at the same time I have dated resident and there  are violating Im no longer in California but recent mailing informed to me stated I am still under the California political policy law that no staff rep cant notify my account or contact member as they did leave notes or help others navigate it nunthing in such help or accept interfere with business without my permission craul an unknown document on my secure card about credit lets me know representative are still testing license  meaning anybody could have taken or filled computering network usein since training should of been an pleaed without plead my case in my case instead of proper training I found aincompetent cooperation team of professional working proubly graduatied XXXXXXXX XXXX  next employee arn meaning not the first time simple justice to resolve or directed to correct deportment that handle grievances affidavits form filed against cooperate members in takeing avange of human justice conditions treatment In which torture and punishment when no wrongfulness occurs should bleach propermtly based on biblical instruction before leaving earth correctly use to a system of justice Lieutenant or above  gathering data uptain for building without measures square an proudly natural lized apart of military an frenzied air fored lived university of Little Rock states'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation