Consumer complaint received 2026-03-08 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: NAVY FEDERAL CREDIT UNION
State: IN

Complaint narrative:
Subject : Formal Dispute and Request for Investigation Failure to Verify Ownership and Chain of Title To Whom It May Concern, I am submitting this complaint regarding inaccurate and unverified information currently being reported on my consumer credit file. I previously disputed the account listed by the furnisher referenced in this complaint and requested proper verification of the alleged debt, including documentation establishing the complete chain of title and lawful standing to report or collect on the account. To date, the furnisher has failed to provide any competent evidence demonstrating that it is the lawful owner of the alleged account or that it has been assigned the legal right to collect and report this obligation. Specifically, the company has failed to provide the following : A complete chain of title showing each transfer of the alleged account from the original creditor to the current claimant Any assignment documents proving the account was transferred to the reporting entity Account-level documentation proving my specific account was included in any alleged portfolio sale A copy of the original signed agreement or contract bearing my signature Without a documented chain of title, the furnisher can not establish lawful standing or ownership of the alleged debt. Reporting information to consumer reporting agencies without verifying the legal ownership of the account raises serious concerns regarding compliance with the Fair Credit Reporting Act, which requires that all information reported be accurate and verifiable. Additionally, based on industry practices involving securitization of receivables, it is my understanding that many consumer accounts are converted into asset-backed securities ( ABS ) and transferred into investment trusts for the purpose of generating income streams for investors. In such cases, the receivable becomes an asset within a securitized pool and is treated as an income-producing financial instrument. If this account has been securitized or converted into an asset-backed security, the reporting entity must provide documentation proving that the asset was legally transferred back out of the securitized trust and that the current entity has the lawful authority to enforce or report the account. No such documentation has been provided. At this time, the furnisher is reporting an alleged financial obligation without providing evidence of ownership, assignment, or lawful authority. This raises concerns that the information may be inaccurate, unverifiable, or improperly reported. Therefore, I am requesting that the Consumer Financial Protection Bureau conduct an investigation into this matter and require the furnisher to provide the following documentation : 1. Complete chain of title documentation from the original creditor to the current claimant 2. Assignment agreements proving lawful transfer of the account 3. Account-level records confirming my account was included in any sale or assignment 4. Documentation demonstrating the legal authority to report this account to consumer reporting agencies If the furnisher can not provide competent documentary evidence establishing lawful ownership and standing, I respectfully request that the account be removed from my consumer credit report immediately in accordance with the accuracy and verification requirements of the Fair Credit Reporting Act. I appreciate your prompt attention to this matter and look forward to the results of your investigation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation