Consumer complaint received 2024-01-21 00:00:00
Product: Debt collection — Medical debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: OUT TECH, INC.
State: PA

Complaint narrative:
XXXX XXXX XXXX did not abide by my primary care provider 's referral for XXXX XXXX XXXX XXXX, and instead chose to lazily take XXXX XXXX  from me to test things that were irrelevant and to give me a diagnosis that was already known by my primary care. Despite the inappropriate medical care, XXXX XXXX XXXX sent a bill of {$780.00} for a multitude of XXXX XXXX from one vile to my primary health insurance ( mind you, I had secondary insurance at the time through XXXX, which was never billed ), which was denied for being an Out of Network expense. Throughout many months of phone calls, XXXX XXXX XXXX told me they did a Provider Appeal to the bill to remove it ; then told me they didn't ; then told me they would. In reality, they never did to this day, over a year later.. In, short XXXX XXXX decided to cut the bill by almost half labeled as a " Self Care Discount '' and " Guarentor Adjustment '', billed me again, and sent me to Collections again without ever doing the appeal or sending the new bill to my insurance for an appeal to occur with the correct billXXXX XXXX XXXX XXXX XXXX  sent a reduced amount of the debt of {$330.00} to XXXX XXXX, a neighboring collections agency in the community who kept calling me after I told them to stop. I told this company that XXXX XXXX never sent this bill to the insurance company. I called XXXX and told them that if an appeal is to take place, they need to send the updated amount of {$330.00} to the insurance companies listed, XXXX and XXXX ( I had a primary and a secondary ) because I didn't agree with XXXX getting paid by the insurance company of {$780.00} when the bill is actually {$330.00}. To, date that has never happened - XXXX never sent {$330.00} to my health insurance/XXXX, and never did an appeal. I told XXXX XXXX that this bill was never sent to insurance, and they argued me with me telling me that it was and that they had proof. On XX/XX/XXXX, XXXX sent a breakdown of the billing and testing that was conducted by XXXX XXXX XXXXXXXX XXXX  partner, XXXX XXXX, and there is {$0.00} paid by the insurance. XXXX violated my privacy be sending my health information to XXXX and never doing the insurance appeal that would have removed the bill. XXXX has details of what was conducted with my medical care on XX/XX/XXXX, and I was never told by XXXX that these tests would be occurring- they just took my XXXX, didn't tell me what the tests were, and did so w/ an out of network provider, and did not do what my primary care said to do. The reason for the bill reduction was because of " Total Guarantor Adjustment '' of {$440.00}. In my opinion, XXXX XXXX XXXX made terrible mistakes by 1 ) Not following the referral for a XXXX XXXX and choosing the lazy route to XXXX XXXX  that resulted in a diagnosis that my primary care already knew about nor prescribed to XXXX XXXX to do in the first place, 2 ) doing balance billing, and not sending the corrected amount to my insurance company, which deceives my insurance company of what was actually due ( XXXX rather than XXXX ) and prevented a appeal from happening on the on the true amount of XXXX ; 3 ) failing to do a provider appeal in a timely manner, and never actually doing it, lying to me that it was done and would be. 4 ) Sending me to collections before billing the insurance the true amount, 5 ) sending my blood tests showing what I was tested for to a 3rd party, violating HIPPA, 6 ) using XXXX XXXX to call and email me and sending my medical information, 7 ) I told XXXX XXXX to leave me alone, stop contacting me, and they haven't, and 8 ) XXXX XXXX Told me in a follow up call in XX/XX/XXXX that they'd work on the provider appeal, bill the insurance the correct amount, and pull me out of XXXX XXXX XXXX - they did none of these. Again, there is no bill to XXXX XXXX XXXX XXXX XXXX XXXX if an appeal is to occur, then the bill needs to be sent to XXXX XXXX XXXX XXXX  is who made the mistake, and who should be doing the appeal.

Company response to consumer: Closed with non-monetary relief