Consumer complaint received 2025-06-12 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Winklevoss Exchange LLC
State: FL

Complaint narrative:
I have been asking GEMINI TRUST to unlcok my account for over 6 months now, after i submited all requested information they stopped replying, please see the emails below 170 DAYS IS GEMINI A SCAM? 

WHY THERE IS NO PHONE NUMBER TO CALL? 

I NEED ANSWERS De : XX/XX/XXXXXX/XX/XXXX need Help ASAP, Ticket ID : XXXX 2 MONTHS NO RESPONSE 2 MONTHS 2 MONTHS De : XXXXXX/XX/XXXX: Wednesday, XX/XX/XXXX XX/XX/XXXX RE : need Help ASAP, Ticket ID : XXXX 56 days and no answer, soon enough you will have to answer to the authorities, GEMINI is a scam Hold my coins for no reason No Phone number, no replies to the tickets, a perfect scam De : XXXX XXXX XX/XX/XXXX: XXXX ' XXXXXX/XX/XXXX RE : need Help ASAP, Ticket ID : XXXX As you decided not to answer, and behave in an unprofessional way, I filed a case against GEMINI TRUST COMPANY LLC with the FDIC You will be contacted by them, my case number is XXXX this the is last step for me as requested by the FDIC office Thanks De : XXXX XXXXXX/XX/XXXXXX/XX/XXXX RE : need Help ASAP, Ticket ID : XXXX Good evening, Your lack of transparency to properly handle my case has left me with no choice but to contact FDIC to start legal actions This is a part of documenting my case needed to start the process You have failed to even reply so I was left with no other option Best regards De : XXXX XXXXXX/XX/XXXXXXXX ' XXXX Asunto : RE : need Help ASAP, Ticket ID : XXXX Good morning, Right now I need answers, This is not normal, I I dont want a generic answer, Please explain what is the status of my ticket after 4 WEEKS with no resolution Please respond today XX/XX/XXXXXX/XX/XXXX XXXX need Help ASAP, Ticket ID : XXXX # # - Please type your reply above this line - # # Hi XXXX, Thank you for your patience. Our support volume has been extremely high recently. We apologize for the delay and inconvenience. 

The relevant team is still working to resolve your crypto withdrawal issue. Please be rest assured I will follow up as soon as there are new updates. 

If you have any questions please feel free to reply to this email. 

Onward and Upward, XXXXXX/XX/XXXX : Hello, its been 2 weeks since I opened this ticket, Still no solution or response I have followed all instructions and still nothing This is unacceptable I need to speak with someone ASAP I need my money now, not tomorrow or next week NOW On XX/XX/XXXX at XXXX, Gemini wrote XXXX XXXX XXXX, Thank you for reaching out!

Just confirming that your message has been received and will be handled as soon as possible. Once we have an update, we'll be sure to get back to you promptly. 

Thank you for your patience! 

Onward and Upward, XXXX On XX/XX/XXXX at XXXX, XXXX XXXX : Hello, this is the second time i write, i am trying to move my ETH to a LEDGER nano hard wallet, my account is on HOLD for some reason, i need assistance This ticket includes a secure attachment. Use this link to access the attached files XX/XX/XXXX //gemini.XX/XX/XXXX

Company response to consumer: Closed with explanation