Consumer complaint received 2025-11-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: ROBINHOOD MARKETS INC.
State: IL

Complaint narrative:
XX/XX/XXXX I filed two disputes with Robinhood for fraudulent charges from XXXX XXXX XXXX ( {$1800.00}, transaction date XX/XX/XXXX ) and XXXX XXXX XXXX ( {$2300.00}, transaction date XX/XX/XXXX ). Robinhood confirmed both disputes were opened and stated the disputed amounts would be removed from my balance during the review. 


XX/XX/XXXX Robinhood asked for detailed descriptions of both charges, dispute reasons, contracts, timelines, and all supporting documentation. 
I submitted a comprehensive set of documents including : Signed contracts with both companies Email from my timeshare company labeling these offers as scams Complaints filed with FTC, Illinois AG, Florida AG, IC3, XXXX  Email chains with the merchants showing stalling tactics Call logs and multiple recordings Screenshots and links from XXXX, XXXX, XXXX, XXXX XXXX, XXXX, and other public warnings confirming these companies are part of an ongoing fraud scheme. 


XX/XX/XXXX Robinhood stated they could not open links and requested screenshots instead. I provided screenshots from scam reports, XXXX  profiles, consumer forums, and social media posts corroborating the fraudulent activity. 


XX/XX/XXXX I followed up for an update. Robinhood responded with a boilerplate message and later confirmed the disputes were filed on XX/XX/XXXX and would be reviewed within 90 days, with provisional credit to be issued if applicable. 


XX/XX/XXXX Robinhood requested the exact expected service date for XXXX XXXX XXXX. Although I had already provided this information weeks earlier, I clarified that the merchants promised services within 6090 days from the transaction date. 


XX/XX/XXXX Robinhood denied one dispute with only three words : Not enough evidence. No explanation was provided. I responded immediately asking whether they reviewed my XX/XX/XXXX submissions. Robinhood opened an appeal the same day, indicating the original review was incomplete or insufficient. 


XX/XX/XXXX Robinhood again requested the date I attempted to cancel servicesa question I had already answered. I reiterated that I did not attempt to cancel services because the merchants were conducting a scam, not offering legitimate services that could be canceled. My calls with them made it clear they were using delaying tactics with no intention of honoring their promises. I therefore took the appropriate action of disputing the charges on XX/XX/XXXX instead of engaging in a meaningless cancellation process with fraudulent actors. 


XX/XX/XXXX Robinhood repeated the same cancellation-date question and again asked for proof of contact with the merchants, despite that proofincluding call recordingshaving already been submitted. Around this time, the provisional credit was reversed and I began accruing interest on the disputed amounts. 


XX/XX/XXXX Robinhood again asked whether I attempted to contact the merchants and asked for proof. I pointed out that I had already provided emails and phone recordings on XX/XX/XXXX, which appeared not to have been reviewed. I was informed that contract documents supposedly superseded call recordings, and was asked to provide documentation showing guaranteed income. I submitted : Screenshots from the merchants websites advertising guaranteed income State registration records showing false or misleading information XXXX  complaints confirming similar fraud patterns I also requested clarification regarding : What evidence was considered insufficient Why the provisional credit had already been reversed while the dispute was still under review XX/XX/XXXX I requested a status update after the 90-day dispute window had expired. Robinhood provided only automated high volume replies. 


XX/XX/XXXX I requested a callback, which Robinhood claimed to attempt but never completed. I emailed summarizing the ongoing issues : Repeated requests for the same information Lack of review of my extensive evidence Improper reversal of provisional credit Interest charges on disputed amounts No meaningful communication in over 100 days XX/XX/XXXX Robinhood confirmed that provisional credits can be applied during appeals, but still did not issue one. The appeal remained open with no timeline for completion. 


XX/XX/XXXX I was charged interest on the remaining balance, consisting almost entirely of the disputed charges I have withheld payment for. I again asked for clarification and received another boilerplate response with no explanation.

Company response to consumer: Closed with explanation