Consumer complaint received 2025-03-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with your payment plan
Company: MOHELA
State: IN

Complaint narrative:
My data has been compromised due to the current administration. Naturally, we have been given little to no information about what is being done with that information. Sensitive information that I believe that XXXX can manipulate and potentially damage me with that I NEVER agreed to happen. I do not feel like my information is protected because the people involved in XXXX have been very obvious about ulterior motives. They have manipulated the information they present and I question whether our information is going to be used in some way to manipulate the American people. 

When I left school in XXXX, it was EXTREMELY confusing what my next steps should be. I feel like I have been lead on a wild goose chase and that the original contract on my loan is no longer relevant. I have been told that I didnt need to pay it, that I could have it forgiven, that the government would be eliminating part of the debt, and more. My loan status should never be dependent on which party has control of the federal government. As of today, I have yet to make a single payment. Every single time Ive tried to get started, there has been a new development. This uncertainty has now been XXXX years that I could have been trying to pay on it, but felt like I was not being given good information. 

I have filled out multiple documents on government websites now in an attempt to find some relief. Always with some promise of debt reduction or significant payment reduction. This has created so much unnecessary stress and wasted so much time, only to now be told just wait, we arent sure what is happening next. This is actually insane. If my mortgage company did the same thing, wed be in court without a doubt. We are continuing to be used as a pawn in someone elses game, but this is our real lives. 

While I have no problem working to pay off my loan, we are being held to a higher standard than the wealthiest in the country. If businesses can file XXXX  and find relief from their government debts, why can regular people not? Are these entities more valuable than working Americans? 

Even in saying that, I question whether the current administration will gain access to this complaint and retaliate. Our quest to further our education should not have come at the cost of our lives and dignity, but now we see what is really happening. It isnt about paying back the loan, its about dismantling education. If education is only accessible to the wealthy and punishes lower class people for daring to attempt, it keeps a certain group of people in power. Its honestly so sick. If they can punish current borrowers, they can scare away more people from attempting to be educated. This administration has made it abundantly clear that our loans are not a noose, but a leash. I never signed my contract with the thought that my student loan would become a bargaining chip, not for myself, but for the government to convince people to become worker bees and avoid higher education. 

At what point do we acknowledge that our contracts have been violated?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation