Consumer complaint received 2024-10-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint narrative:
I have been a loyal customer of Bank of America since XXXX and I always pay my balance on time. However, Bank of America kept bringing me troubles since XX/XX/XXXX. 

On XX/XX/XXXX, I received an email saying that my Bank of America checking account as well as my XXXX was cancelled. Then I made a phone call to Bank of America customer service, trying to communicate with them and solve the issue. However, they said it was a business decision and Bank of America has the right to close my account without any reason. Even though they sent a check to return my balance in my debit card, they had already brought much inconvenience to me because I relied on the debit card to pay my credit card. 

In the beginning of XXXX, I received a letter from Bank of America. The letter said that they decided to close my checking account due to security reasons and they may inform other banks not to open checking accounts for me. The letter made me heartbroken. I still did not give up on solving this problem, and I communicated with Bank of America customer service again on XX/XX/XXXX. The customer service told me that I was not involved in any illegal activities and they would not inform other banks not to open checking accounts for me, but they could not reactivate my debit card. I felt I was discriminated by Bank of America. Then I had to open a new checking account in another bank, but it took some time so I could not repay my credit card on time. 

After XX/XX/XXXX I hosted some friends who were traveling in the United States. I used my Bank of America credit card to pay for their accommodation and transportation, which was a large expense and made the credit balance worse. A siginificant part of my income is foreign income so it takes me some time to exchange it for US dollars. I hope Bank of America could understand me and give me some time to repay my balance. I communicated this situation with Bank of America credit card customer service in XXXX and asked them to give me some gracial period to repay my credit card, but they declined and kept charging me high interest expenses since XXXX. 

I made efforts to repay my credit card from XXXX to now, but Bank of America was still charging me high interest. In my final struggle I communicated with Bank of America credit card customer service for the last time on XXXX XXXX, XXXX to request to waive the interest charge, but I still failed. 

It was Bank of America 's fault to ridiculuously closed my checking account and made it difficult for me to repay my credit card on time. Since I always have a good credit record, Bank of America should understand my situtation in XXXX and give me some time to repay my balance. I feel that I am discriminated by Bank of America and my rights as a customer are severely hurt. I hope CFPB can take actions to protect my right.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief