Consumer complaint received 2025-02-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Global Lending Services LLC
State: TX

Complaint narrative:
XX/XX/XXXX I received my purchase agreement ( contract ) from XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX New York. I personally reside in XXXX XXXX Texas so obviously there was going to be a process of turning over paper work to the tax collector office where plates and registration are acquired. Upon looking at my purchase agreement ( contract ) I see I was certainly charged the maximum amount even with it stating that it was optional on the contract so they really wanted the {$170.00} bad enough they forced me to pay it which is fine that's airport prerogative not mine but XXXX thing is for sure if you're going to force me to pay for that I'm going to force you to honor it which you did not. It is the year XXXX and I have reached out and tried to contact not only XXXX XXXX the lien holder as well to try to get some sort of title over to these people so I can register my vehicle because I've now been pulled over with this paper plate that you gave me that expired only after about XXXX days of me owning the vehicle but I had to have something on there because if I had nothing I just could n't drive the car. I've now been pulled over a total of XXXX times in the past 3 months and I don't know how I skated by it the prior months unscathed but I did thank XXXX. But right now I am facing having my license suspended due to the fact that I still do not have this vehicle registered which has allowed for my insurance to also lapse on the vehicle long ago and I have a sold months worth of messages and email traffic showing my state of urgency to get you guys to get something done because my insurance company said I could not renew without it being registered. Now here 's my problem, I can't have insurance without a registration but I'm told I can't have that registration unless I have the insurance so this is the position I have now been placed in after putting down roughly {$18000.00} in cash all at XXXX time on top of making my monthly payments for over a year so after paying {$20000.00} for a vehicle it's essentially got to the point to where I ca n't drive it and even if I could now my license is looking to be suspended because I could not get basil Chevrolet to get their act together and do what they forced me to pay and honor the contract and take care of the paperwork like they are supposed to and like I was told they would that was why I paid that fee right now you were in breach of contract. That is a contract and I paid for a service you are not rendering. I am fully using this complaint as a stepping stool to further this matter because this is just XXXX of the myriad of absolute unbelievable business tactics XXXX XXXXXXXX has pulled since I have purchases vehicle. Not to mention when I first acquired the vehicle it immediately had to be taken to the XXXX dealership and stayed up there for XXXX  months while it awaited an XXXX XXXX XXXX  to which the dealership here said that XXXX XXXX tried to hide the fact something was wrong with it by putting in some kind of different fluid other than what was supposed to be in there that would help it essentially last long enough to get through my regular 3 months warranty that came on it. Well now there's a XXXX warranty on the entire drivetrain. And it cost you guys {$9000.00} because you guys immediately knew what you had done when the dealership here called you out on it then there was no questions asked you guys paid for it on the spot. And I don't think most dealerships are just going to do that are the kindness of their XXXX cuz {$9000.00} basically puts you upside down on selling that car regardless so that's how this all began and to add on to that since I had just got the vehicle and it was immediately up at the XXXX dealership for XXXX months awaiting the parts once the parts were installed by the dealership I asked them to also do the state inspection for me because they are a qualified location and they would complete it would pass and they would send it to you with the receipt because you were asking for the receipt which why would you not. On the receipt it clearly shows that there was a state inspection done and the state inspection was included. It's in your receipts but yet I was told more than dozen times that you guys were not going to finish this paperwork until I got you a state inspection up there and if I need I can have my technician at the XXXX dealership bounce for everything that was stated and I will send it up in writing no problem. But the thing is that was the third or fourth time I had sent you XXXX there's been something going on up there with the paperwork every time I've sent anything in. You sat on my original purchase for over 40 days to where we had to redo the paperwork again and when I went to make my first payment I now had XXXX accounts at that place that we had to sort out and that took about a month and that went on to my credit at work because I wasn't paying on XXXX of them obviously cuz I didn't purchase XXXX vehicles. Every single time it's something and now this and I'm not dealing with it anymore with you guys I'm done. This has been a nightmare since the first day and I'm done. You guys are not honoring your contract and I'm calling you out on it and you're going to honor it in court. All I wanted you to do was not anything extra I just wanted you to do what you said you were going to do with you forced me into mind you this is not my fault whatsoever. But I'm the one paying the price right now and I'm going to pass that along to you. It's the year XXXX and my registration is still not been taken care of. You received every document and I have the proof and the paper trails to show it more than once for every document I've ever sent in. I've kept every email and every single message. I've had to dig them up to hand to my lawyer so registered they exist. I'll know soon enough in fact on the XXXX I'll know what happens with my license and I just hope for your guys to say that it doesn't go bad and I don't end up losing my license over this because i will be redeemed in court to the fullest including the court fees as well as a countless amount of damages to include everything that I can now lose out on not having a license and I drive for a living so we'll see how this goes. All I ask was for you to do your job if you're going to make me pay for it. Instead you tried to deceive me from the beginning and now halfway through my loan you're still putting the screws to me. That ends upon you reading this very sentence rest assured. Have yourself a great XXXX day.

Company response to consumer: Closed with explanation