Consumer complaint received 2016-04-19 00:00:00
Product: Mortgage — Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure — 
Company: Shellpoint Partners, LLC
State: AL

Complaint narrative:
Hello. I am looking for someone that will help my husband and I with the atrocities that have taken place in our lives over the past 10 years. First, it started with XXXX. We got behind in our payments in XX/XX/XXXX and they took advantage of our situation and I have the documentation that shows they applied our extra payments to escrow and looks like possible forced hazzard insurance was put on our mortgage, even though we had regular monthly insurance. Second, in XXXX XXXX, we took out a second mortgage with XXXX, under the terms of 9.8 % interest for 10 years.. The payment was {$140.00} a month and our yearly taxes, we took a tax break of roughly {$90.00} a mo in interest. In XXXX, we had to file bankruptcy because we could never get caught up with XXXX and got behind with XXXX. We continued to pay XXXX but was later told it was a daily simple interest loan and since we got behind, the rate went up to 15.99 % .. When asked for the XXXX documents, they sent us what looks like falsified documents- making it look like we agreed to paying 15.99 % interest for 15 years!!! 
During this time, we still continued to pay but was unable to find a way to get out of this loan bc of the bankruptcy that was filed thanks to XXXX. XXXX and XXXX sold our loans to other servicers. XXXX sold our first to XXXX XXXX XXXX and they " modified '' our loan after our bankruptcy discharge.. They also applied none of our payments to principal during that time and then put it back into the modification.. This was recently realized when I sat down and combed through the records. XXXX then picked up our home loan after that and the level of unprofessionalism and abuse we dealt with was ridiculous.. We even thought about foreclosing on the hone bc their bullying tactics were too much.. They sold to XXXX a few mos ago. As for XXXX, they sold to several and after we couldnt get a straight answer on the account, we quit paying.. We basically still owe what we took out in XXXX. In XXXX, my husband recieved a call from a man namd XXXX from Shellpoint, saying the account has basically aged out and that they wouldnt be charging any interest and then said that they werent persuing it. Then sent us a setttlement offer for {$3700.00}. At the time, we couldnt afford that, out of pocket. 
Recently, my husbands credit has become much better and we were in the middle of a refinance. The issue of a lien being held by XXXX is still on the house. XXXX XXXX asked us to see if they would settle. My husband asked them for a settlement and the guy said the same amount and then when my husband said we were using a refinance to pay this back, he gave us literally FOUR DAYS to get the money, knowing we werent closing in four days.. Now his tune has changed and is saying we now owe them the full amount and can make monthly payments. We want OUT of all this predatory lending and Quicken has been working with us to try to help.. Shellpoint mortgage SERVICING is the only thing holding it up.. We need HELP! Tired of being XXXX by the unscrupulous mortgage servicers!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation