Consumer complaint received 2025-05-29 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
This happened around XX/XX/XXXX. When XXXX, XXXX XXXX was getting hype, I saw a video circulating in XXXX that, the CEO of XXXX  is gon na come live in XXXX for the first time with very important update. I believed about it as many people were talking about the interview. I followed the day and time, and when I typed XXXX XXXX live in XXXX, I saw a XXXX channel over XXXX followers live with that CEO live giving an interview. In that live there was a XXXX XXXX on the screen which the CEO guy was continuously instructing to follow that XXXX XXXX, which took me to a website where it said whatever amount of XXXX  you send, to the XXXX address given in the screen, you gon na receive double the amount of XXXX  as a part of their PROMOTION. This was very tempting, like I had almost XXXX XXXX  in my robinhood account and I believed I would get XXXX back. Their website even had a live support team, where I could Live chat with a human being, and I also asked for help like which address should I send to, and the person replied as well with steps. TURNS Out, this whole thing was a scam, the CEO guy talking was a video made by AI, the whole website and everything was a big SCAM. 
FORTUNATELY, when I tried sending the XXXX as instructed, the transaction wasn't successful because, my driver 's license in my robinhood account at that time was almost about to expire, and robinhood did not complete my transaction which saved me from being scammed and losing XXXX worth of XXXX. 
I, being a straightforward nice guy with good heart, reached out to robinhood customer service, explained this entire thing with proof one by one, so that they'd know what exactly happened, and that these kinda scam are present, and it may prevent other people from getting scammed. They, Over-reacted, became extremely sensitive and decided to RESTRICT my account from sending XXXX, so this feature is free for all the consumers, currently I can receive any XXXX but can not send to anywhere if I have to. I tried resolving this misunderstanding via phone, Live chat with robinhood but its extremely difficult to communicate, get a call back, and right now they are adamant with their decision to permanently restrict me from sending crypto for lifetime which is totally unfair as a consumer. Their reason : protecting user and preventing future situations for me by restricting the service which im entitled to for lifetime. 
I want to use the service as I'm a investor and I use multiple platforms like XXXX, XXXX  to purchase XXXX and the price, quality of service, rates varies in different platforms and since XXXX is a emerging thing, we have to adapt things as its happening and there are changes, new technology involved every single day. Due to problems like I face, and you cant have full access to your own crypto when you need it, people now store their crypto in cold storage personal wallets like XXXX, because these companies can manipulate and control everything just for using their platform. 

Therefore, I understood really well that I almost got scammed, where things were too good to be not true, fortunately my almost expired dl saved me, and now there is no way I will get scammed again that robinhood thinks they need to block my right from using a free service instead of trusting and building their own platform stronger, with enhanced security. This was extremely unprofessional experience as I get no help from them reaching out multiple times, the language barrier from a customerservice overseas, disconnection, the whole appeal process felt like XXXX XXXX XXXX, and they say their decision is final as if ive committed a crime. Had I chose to not inform anything about the incident, they'd most likely not touch my account, but I did a rookie mistake my being a nice person and informing them about possible scam which can affect other customers as well. 
Please help me get justice, once I get unrestricted I wan na move my crypto to personal wallet or any other platform, not robinhood. I will try to attach as many proofs, documents, screenshot of the FAKE WEBSITE where i felt scam, conversation with robinhood and so on. Thank you so much for listening and hope this issue will be resolved.

Company response to consumer: Closed with explanation