Consumer complaint received 2026-02-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: U.S. BANCORP
State: TX

Complaint narrative:
Unfair Closure of Secured Credit Card Account, Withholding of Personal Funds, and Improper Post-Closure Fees I am filing this complaint against U.S. Bank regarding the unfair closure of my secured credit card account and the continued withholding and reduction of my personal funds. 

I opened a secured credit card account with U.S. Bank in XX/XX/XXXX and deposited {$2300.00} of my own personal funds as a security deposit in order to receive this card. The last four digits of my credit card are XXXX. I trusted U.S. Bank with this significant amount in good faith, believing my funds would be safeguarded and returned in full if the account was ever closed. 

I used this secured credit card responsibly for approximately one full year. Despite this, U.S. Bank closed my account on XX/XX/XXXX, without providing any clear explanation, written notice, or valid reason. This decision was shocking and extremely disappointing, especially given that I was a long-term, compliant customer. 

At the time the account was closed : The total credit limit was {$2300.00} I had more than {$1200.00} in remaining available balance, meaning a substantial portion of my secured deposit was still mine and should have been refunded After closing the account, U.S. Bank engaged in the following actions : Immediately blocked my online banking access, leaving me unable to view statements or monitor my funds Provided no meaningful assistance through customer service calls Failed to return my remaining secured funds, even after more than 40 days Continued to charge late fees every month, unlawfully reducing my secured deposit even though the account was closed and inaccessible This behavior is deeply concerning. A secured credit card deposit is not the banks money it is my personal property. I want to clearly state that not even XXXX dollar should be deducted from my secured funds beyond any legitimate balance that existed before the account closure. Charging late fees after the account was closed and while my funds are being held hostage is an unfair, deceptive, and abusive practice. 

As of XX/XX/XXXX, U.S. Bank continues to hold my money, has not issued any refund check, and continues to erode my secured deposit through improper fees. This delay is unreasonable and has caused financial loss, emotional distress, and unnecessary hardship. 

Furthermore, U.S. Banks actions have resulted in negative and inaccurate credit reporting, which I am now disputing with credit bureaus. Any damage to my credit profile is solely the result of the banks unilateral and unjustified actions.

I am formally requesting CFPB intervention to ensure the following resolution : 1. Immediate return of my full remaining secured deposit via check, with zero deductions 2. Complete reversal of all late fees or charges applied after XX/XX/XXXX XXXX. Correction and removal of any negative or inaccurate credit reporting related to this account 4. A written explanation from U.S. Bank detailing why my account was closed and why my personal funds were withheld I placed significant trust in U.S. Bank by depositing {$2300.00} of my own money as security. Closing my account without explanation and then continuously reducing my personal funds through late fees is unacceptable. I respectfully request CFPBs immediate assistance to stop this conduct and ensure my funds are returned in full.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief