Consumer complaint received 2021-04-19 00:00:00
Product: Debt collection — Payday loan debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Populus Financial Group, Inc. (F/K/A Ace Cash Express)
State: SC

Complaint narrative:
I have repeatedly told every person that has emailed me I have never borrowed money from this company and I do not intend to pay for something that is not mine. I've repeatedly asked not to be contacted and I am including a copy of one of the numerous unwanted emails demanding money or they will file a lawsuit against me. See below XX/XX/XXXX XXXX To :XX/XX/XXXX Bcc : XXXX Mon, XXXX XXXX at XXXXXX/XX/XXXX Case XXXX # XXXX Subject : XX/XX/DebtRecovery Balance Amount : {$890.00}. 



Dear Debtor, We are going to file a lawsuit very soon at United States District Court against your Name and SSN. After giving several notifications we did not receive any response from your side. We will consider that you are ignoring this matter and you want to dispute. We are in a process to inform the Social Security Administration & major Credit Bureaus as well.

This is our last warning to you ; kindly update us ASAP so that we can proceed. 



Note- If we don't receive any response from your side today, your case file will be downloaded automatically against you. After that we are unable to help you and you will receive court summons at your door steps with the cost of lawsuit around {$4200.00}. 



Do update us with your intention that you want to resolve this case or you want to dispute. 



If you want to resolve this matter then we have settlement amount for you ; 1. If you can pay the amount which is {$490.00} by Today then we can close your file with this amount only. 



2. If you are looking for a weekly payment then you have to pay a total amount of {$800.00} with payment arrangement and you can pay {$100.00} weekly till paid in full.

3. If you are looking for bi-weekly payment then you have to pay a total amount of {$900.00} with payment arrangement and you can pay {$150.00} bi-weekly till paid in full. 



AGAIN IF YOU WANT TO RESOLVE THIS MATTER THEN CONTACT US IMMEDIATELY ON THIS EMAIL. 

Yours Sincerely, Collections & Legal Department. 

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Company response to consumer: Closed with explanation