Consumer complaint received 2024-03-28 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Lien release
Company: Specialized Loan Servicing Holdings LLC
State: CA

Complaint narrative:
This is a letter of complaint that will be filed to the consumer Financial Protection Bureau. 
Everything started back on XX/XX/XXXX when we first bought our home. Then the housing market crashed came by surprise and everything we had was complete gone. After months of trying of modifying our mortgage loan, the second mortgage lien was not at the time modified they just did not wanted to work with us, second loan was originated by The mortgage XXXX XXXX XXXX which later then filed for Bankruptcy protection then never heard of the again. 

Then we struggle financially for months after these events and we had to file for Bankruptcy our self to protect our assets, and filed for BK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. On the BK documents shows that XXXX  XXXX XXXX which was then the servicer was included on the bankruptcy, and we believed that the second lien was all taking care of it. 

Then by surprise when we tried to refinance our home its when we found out that the lien was still attached to our property. 

On previous letter servicer claimed that they approved short sale and produce some kind of Modifications on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and last was approved on XX/XX/XXXX which we were almost forced to accept otherwise they will foreclose in our home. Asking for XXXX as a down payment and the adding more than what the original mortgage note, seems to us a bit too much to handle. We tried to solve this issue and failed. 

As per documentations that we gather this loan was transfer to SLS effective date XX/XX/XXXX from XXXX XXXX but we dont see any documents in regards to the transfer from Bank XXXX XXXX XXXX XXXX XXXX to XXXX  XXXX SLS as fail to provide the reassignment. 
We also need to find out is SLS purchased the lien we want to have disclose how much they paid for the lien. 

This is from XXXX to XXXX that we heard nothing from No lender onceover, leaving us thinking that nothing was attached to our home, SLS could not send any notifications due to the Bankruptcy laws. So we started to get ready for a home refinance on XX/XX/XXXX then was the first time we heard from SLS. 

They claim in a previous letter that they sent a verification of debt on XXXX which I challenged them they could not have send it. They could not even send Mortgage statement they claimed. 

Then SLS claimed that on XX/XX/XXXX was a notice of interest only period expiration letter was sent to us, none of these letters were ever mailed to us, we are asking to SLS to produce a letter return ticket if available all these notifications they claim were sent to us, were never mail, otherwise we would of known that the second mortgage lien was still in place.

SLS failed to let us know since XXXX, right after XXXX  XXXX XXXX was servicing the loan. 

SLS has failed to provide assignment from XXXX  XXXX XXXX to XXXX XXXX. 

We need an explanation on how and when green tree came into the picture. 

We believed SLS is trying to collect a debt that they may not have the right to collect SLS has added so many fees and interest not collected our loan was initially for XXXX and SLS claims that balance due is now XXXX after the down payment of XXXX then after making payments we will end up with a balloon payment of XXXX after XX/XX/XXXX. This is even more that the initial loan amount gotten on XXXX when the house was purchased on XXXX. 

All we need is clarification on all mortgage transfers, and the right to collect from all servicers involved in this loan. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX and SLS. 
I am also requesting any notifications from XXXX XXXX  this is new we had no idea that green tree was ever involved. And we were never notify from XXXX XXXX  ever. 

Based on information we have encounter, and since the time from lender to lender period of time since XXXX to XXXX and then all the way to XXXX we believe this can be consider a Zombie loan and should be treated as one.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation