Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
I went for a nail service on XX/XX/year>. After a few days after the service, my nails begin to break and polish chipping. I attempted to contact the nail salon but the phone number would go straight to voicemail. I then reached out to the salon via their social media ( XXXX ). I explained my dissatisfaction for the services. They offered for me to get the service fixed. I gave them my availability for XXXX the next day and they told me they booked it for my available time. However, when I arrived the next day for my appointment, they told me that I was not booked for the appointment I requested but a later appointment for that day at XXXX. I informed the receptionist that unfortunately I was not available at that time and asked if could be serviced at the time I originally requested. They informed me that they were busy and that I would have to come at the appointment I was booked for or a different day. I explained to them that I was not available at the time that was booked which I was I requested XXXX. The receptionist then proceeded to look at my nails, made comments that they didnt really see any error in my service and then said I could come back in 30 mins. I advised I could do that if the service would not take longer than XXXX hour as I had another appointment at XXXX. I arrived back to the salon about 30 mins later. The receptionist did not greet me. The XXXX XXXX XXXX did not acknowledge me at all and the receptionist left the desk and was not available for about the 25 mins I waited to be serviced. I then left the salon without being serviced. I proceeded to contact the salon again via social media ( XXXX ). They apologized for the mix up on the appointment and offered me a later appointment. I then explained again that Im not available and requested a refund. The salon stated they were unable to refund me due to their policy. I expressed my dissatisfaction and disappointment with the services but they only offered a new appointment. I accepted the appointment but then I canceled because I noticed how badly my nails were serviced and my cuticles actually ripped so much they began to crack and bleed. I then at this point decided I would really like a refund because of the way I was treated as well as for my extreme disappointment, discomfort, and dissatisfaction with the service. I then contacted my bank on XX/XX/year> to dispute the transaction as the services quality was not expected. Due to the device causing my nails to bleed and chip, the service was no use to me as it did not last the expected 3-4 weeks as expected. My bank gave me a provisional credit for the dispute. I have since then received a letter from my bank stating that I did not make a cancellation prior to the expected date of service. I do not understand how that affects my reasoning for the dispute. I had service on XX/XX/year>, I could not cancel prior to? I had no expectations of receiving a bad service. So there was no reason for cancellation. I reached out the salon for it to be fixed but they did not honor my appointment and was very unprofessional about it. They did offer to reschedule but I was uncomfortable by then because of their unprofessionalism and my nails were already damaged and bleeding. I sent pictures and proof of my communication to the salon and also of my poorly serviced nails. I am submitting this complaint because I would like my bank to honor my claim for dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation