Consumer complaint received 2025-07-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I am filing this formal complaint against Equifax for failing to maintain accurate and verifiable information in my credit report. Despite my repeated efforts and prior disputes, Equifax has continued to report inaccurate, incomplete, and unverifiable information that is negatively impacting my financial wellbeing. The Fair Credit Reporting Act ( FCRA ) under 15 U.S. Code 1681i ( a ) requires credit reporting agencies to conduct reasonable investigations when consumers dispute the accuracy of information. Equifax has failed to meet these obligations. Below are specific accounts currently being misreported : XXXX  XXXX * Date Opened : XX/XX/XXXX High Balance : {$1400.00} Charge Off This account is being inaccurately reported as a charge-off. I formally dispute the validity and accuracy of this reporting. According to 15 U.S. Code 1681e ( b ), Equifax has a legal responsibility to assure maximum possible accuracy. This charge-off does not belong on my report or is inaccurately classified. I was never given proper validation, and the amount and dates listed do not match any documented agreement or billing. Moreover, Equifax failed to investigate this dispute adequately as required by 15 U.S. Code 1681i ( a ). This entry has caused major damage to my creditworthiness and violates my consumer rights under FCRA. 
XXXX XXXX XXXX Date Opened : XX/XX/XXXX High Balance : {$310.00} Late Payment This account shows late payments that are inaccurately reported. Under 15 U.S. Code 1681i ( a ), Equifax must reinvestigate disputed information in a timely and meaningful manner. I have previously disputed this entry, providing context and requesting validation, but Equifax continues to report unverifiable and misleading payment history. These derogatory notations are incorrect and likely stem from a reporting or system error. By failing to correct this, Equifax has breached its duty under 15 U.S. Code 1681e ( b ) to ensure all information is accurate and complete. 
XXXX XXXX XXXX * * Date Opened : XX/XX/XXXX High Balance : {$450.00} Charge Off This charge-off is being inaccurately reported. I never received proper notice or validation regarding this charge-off status. This is a direct violation of 15 U.S. Code 1681i ( a ) because Equifax did not reinvestigate the account upon my previous dispute, nor did they ensure accuracy under 15 U.S. Code 1681e ( b ). The alleged account balance is inconsistent with my records, and I believe this is either identity theft, a duplicate report, or reporting on a closed/settled account. Equifaxs reporting is misleading, and I demand this entry be deleted or fully validated. 
XXXX XXXX XXXX * Date Opened : XX/XX/XXXX High Balance : {$27000.00} Late Payment Late payments associated with this account are incorrectly reported and harmful to my credit profile. I dispute the accuracy of these notations as they were either caused by a lender error or were already resolved through payment arrangements. Under 15 U.S. Code 1681s-2 ( b ), furnishers of information must correct and update information that is incomplete or inaccurate. By continuing to include this without proper investigation or verification, Equifax has violated its duty under 15 U.S. Code 1681i ( a ) and has allowed damaging, outdated, or misleading information to remain on my credit file.

I am being severely impacted by these inaccuracies : I have been denied credit, charged higher interest rates, and am experiencing ongoing financial harm due to Equifaxs failure to meet its legal obligations. I have open disputes with Equifax and I have yet to receive any meaningful results or full reinvestigation documentation as required by law. These actions ( or inaction ) are negligent, damaging, and in violation of federal consumer protection laws.

I am requesting the CFPB to take immediate action against Equifax to force compliance with the FCRA. I demand the removal of all inaccurate and unverifiable accounts listed above. I also request that Equifax be compelled to provide a full audit trail of their investigation efforts, copies of any verification documents received from data furnishers, and an explanation of how their reinvestigation was conducted. If no verification exists or the original creditor can not validate the debt, the information must be permanently removed per the FCRA.

Company response to consumer: Closed with non-monetary relief