Consumer complaint received 2025-08-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Summary : In XX/XX/2024, Chase closed my checking account. At the time of closure, my remaining balance about {$2000.00} ) was removed from the account under a transaction labeled Debit DDA Check Charge, which I later confirmed represents a cashiers check issued for the full balance. 

I provided Chase with a

valid U.S. mailing address to receive the cashiers check. Despite this, Chase refused to mail the check to my U.S. address and insisted that I must appear in person at a Chase branch to collect the funds. This requirement is unreasonable because I am currently overseas and can not physically visit a branch. After I filed an initial regulatory complaint, Chase introduced an additional barrier : they now require me to receive a verification code via a U.S. phone number every time I attempt to resolve the issue. Chase is fully aware that I am not in the U.S., which makes this requirement impossible for me to meet. 

As a result, after I called chase 10 times and about 5 times have verified myself until they put additional barrier, I remain unable to access my own funds, even though I have provided all necessary information and a valid U.S. address. I am requesting that Chase be required to promptly mail the cashiers check to the U.S. address I provided.

Additional information for Officers ' reference : To the Consumer Financial Protection Bureau, I am submitting this complaint regarding JPMorgan Chase Bank ( Chase ) for unfair and unreasonable practices related to the return of my funds after my checking account was closed. 

Background I previously maintained a Chase checking account.After Chase closed the account, the remaining balance was fully debited under the transaction code Debit DDA Check Charge, which represents issuance of a cashiers check.I provided Chase with a valid U.S. mailing address for delivery of the cashiers check.

Chase Issues : 1. Refusal to Mail Funds to My U.S. Address : Despite providing a valid U.S. address, Chase has refused to mail the cashiers check. 
Instead, they insist that I must appear in person at a branch to collect the funds, which is unreasonable and creates unnecessary hardship as I am currently overseas. 

2. New Barrier After my Complaint Filing with CFPB After I filed an initial complaint with regulators, Chase added a new and unreasonable requirement : that I must receive a verification code via a U.S. phone number during every interaction.

Chase is fully aware that I am not physically in the U.S., and this requirement effectively prevents me from accessing my funds.

Regulatory Concerns : Chases practices may violate several consumer protection principles : 1.OCC/FDIC Requirement to Return Deposits Banks must return customer funds in a reasonable manner upon account closure.

Mailing a cashiers check to a valid U.S. address is a standard and reasonable method. Refusing to do so constitutes an undue restriction.

2.Regulation E / Consumer Access to Funds While primarily governing electronic transfers, Regulation E embodies the principle that consumers must not face unreasonable barriers to accessing their own money. 

3.UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ) By refusing to mail my funds to a U.S. address and adding new barriers ( mandatory U.S. phone verification ), Chase is engaging in an unfair practice that causes substantial injury to the consumer.

This injury is not reasonably avoidable, nor justified by legitimate business needs.

Company response to consumer: Closed with explanation