Consumer complaint received 2024-07-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: ALLY FINANCIAL INC.
State: PA

Complaint narrative:
I purchased a XXXX XXXX XXXX. It was auctioned off for over {$28000.00}. My car only had XXXX miles.My car was never in a XXXX  status. They stated that my vehicle was abandoned which was wrong. My vehicle was in the shop several times for electrical issues. When I first drove off the engine malfunction light / power your vehicle off appeared on the car. I called the dealer whom stated that happens with new car when you fill up the gas tank. But then the alarms would go off in the car and it would show my car door swinging open and shutting. Then my I was driving and my vehicle shut off in the middle of the bridge. It eventually powered back on. I called the dealership to have my car towed to see what the issue was I also reached out to XXXX corporate to let the know all the issue I was having with the car. They found a cord intertwined with another cord and said they had to cut some wires that were tangled. Any time I ask the dealer for receipts when my car got worked on they never provided me with any. My car was in the shop over XXXX time for that issue and other issue. Then the malfunction turn engine off kept appear after pick my car up from the shop from being worked on I contacted XXXX corporate each and every time I had an issue with my car due to the issue starting at the time of purchase because the lights still kept coming on. I decided to send my car back to the dealership and let them know that lights still coming on my vehicle, so they sent and they sent the tow company to retrieve the vehicle. The guy did not properly assemble the vehicle onto the flatbed which the car proceeded to fall down, but it didnt cause any damage around the body of the car but I couldnt speak for what damage that could have been cost underneath the car involving the shocks and brakes and all that stuff due to the core being dragged in it dropping from the flatbed and that I have a recording video I have a recording and video of there tow company recklessly towing my car. Which happens months before I find out my break system is fried. So Im driving my vehicle to get my child from school I hear which seems to be like an explosion on my back tire so I try to pull over but I cant like my my brakes aint working a scary situation. I was on the way to get my kids from school. I was able to pull over safely and then immediately get my car to to the dealership to see what was going on and why did that happen. My vehicle was in the shop due to my whole brake system going out and the parts for that were on back order this happened end of XXXX  2023 so I been waiting to my part to come in, in the process of me waiting for the parts to come in I got in contact with XXXX corporate, see what was covered due to my vehicle being under XXXX miles and having warranty. 
Im also emailing them and I was filing a complaint about the issues that were going on with the car prior to the other issues with the electrical issues. I did file a lemon law complaint beginning of 2023 and XXXX corporate said that they will handle any other further issues with my vehicle moving forward if I was to give them the lemon law complaint to deal with. Then the issue happened with my brakes and then with my parts being on back order my car end up being taking from the dealer ship where I purchased the car and confiscated by the bank and put in the destination to be auction off within XXXX  days my car never was under XXXX. They stated that I abandoned my car and when I called XXXX XXXX to verify them stating that they said they didnt call my loan officer and state that it was the loan people the loan people said that they got in contact with them and stated that I abandoned my car which was incorrect. I have everything on recording and regards to both of them going back-and-forth stating that one or the other said this or that. 
I reached out to the loan officer and asked him why was my vehicle impounded or confiscated they said they had to protect their interest and the only thing I could think about is the lemon law complaint that was filed a few months prior to my car being in the shop again. 
Both the dealership in the loan officer discussed payment that would be made to them for them to hand them over my keys because again my car wasnt in a XXXX  state. XXXX XXXX, basically did a cash transaction with the bank who provided me with the loan to purchase my car then took my vehicle and sold when I am the secure creditor. Also it had an active complaint filed with XXXX corporation for the issue with the vehicle. The people whom Ive been in touch with since the time of purchase which was 2020 due to the ongoing electrical issues I was having with my car at the time of purchase which prompted me to file a lemon law complaint the year of 2023 they sold my car XXXX2023 for over XXXX again my car was under XXXX miles. My car was illegal sold my car. I was dealing with while trying to figure out who XXXX my mom. Also have additional files that I wasnt able to upload because it couldnt fit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation