Consumer complaint received 2025-06-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: NY

Complaint narrative:
XXXX XXXX : XXXX XXXX : SoFi Bank, N.A. 

Company Address : XXXX XXXX XXXX, XXXX XXXX, CA XXXX ( or their legal department address if you have it directly ) SoFi Account Number : Ending in * * * * XXXX What Happened : Detailed Complaint I am filing this complaint against SoFi Bank, N.A. for its alleged complicity in the unlawful seizure of my funds, repeated violations of consumer protection laws, and a deliberate pattern of obstruction and misrepresentation regarding a fraudulent judgment enforcement.

1. Unauthorized Electronic Fund Transfer ( EFT ) and Fund Seizure : On XX/XX/XXXX, SoFi Bank placed an unauthorized " legal hold '' on my personal savings account ( ending in XXXX XXXX XXXX XXXX XXXXXXXX ) for {$160000.00}. On XX/XX/XXXX, without proper legal authority, XXXX proceeded to transfer these {$160000.00} into an internal " levy account ''. This transfer constitutes an unauthorized electronic fund transfer as it was done without valid legal process. 

XXXX. SoFi Bank 's Deliberate Obstruction and Misrepresentation : Immediately upon discovery of the hold, I contacted SoFi Bank numerous times ( over XXXX phone calls and multiple emails since XX/XX/XXXX ) to ascertain the legal basis for the seizure of my funds. SoFi Bank repeatedly and consistently refused to provide any specific court order details, such as the court name, case number, or judge 's name, claiming they " can not provide any further information ''. Instead, XXXX representatives, including a Resolution Specialist ( XXXX XXXX, Exhibit R ), repeatedly directed me to contact XXXX XXXX XXXX ( a third-party debt collection agency ), stating " for more questions, you can contact XXXXXXXX XXXX XXXX ''. This deflection to a third-party debt collector, rather than providing the official court documentation, suggests a deliberate policy of obstruction and a potential conflict of interest. Sofi fabricates likes about court order and never provided me with court order number or judge name when I sent over 20 emails with exact information.

3. SoFi 's Reliance on a Fraudulent and Defective Subpoena : Upon my insistent demands, SoFi Bank only provided a copy of an " Information Subpoena '' issued by XXXX XXXX XXXX XXXX, XXXX, on behalf of XXXX XXXX XXXX ( Exhibit K ). This subpoena is facially fraudulent and legally defective : It inflates the actual judgment amount, claiming {$370000.00} is due when the actual total judgment is {$340000.00}. This constitutes a {$22000.00} fraudulent inflation. 

It explicitly publishes my full Social Security Number and AFi 's SSN, a violation of privacy laws and proper legal procedure. 

It was not filed on the New York Supreme Court docket ( XXXX XXXX. XXXX ), which is a mandatory e-filing jurisdiction. 

An " Information Subpoena '' does not authorize a bank to freeze or transfer funds ; only a proper Restraining Notice ( XXXX XXXX ) or a Writ of Execution ( XXXX XXXX ) can. SoFi acted without proper legal authority. 

XXXX. Violation of Due Process and Regulation XXXX : SoFi Bank never sent me a proper Restraining Notice ( XXXX XXXX ) or the required Exemption Claim Form as mandated by New York XXXX. This deprived me of my legal right to claim exempt funds and respond to the levy. SoFi 's failure to provide proper notification and a valid legal basis for the transfer, despite my repeated inquiries, is a direct violation of Regulation E ( 12 CFR 1005.11 ( c ) ), which governs unauthorized electronic fund transfers and requires prompt investigation and resolution. 

XXXX. Underlying Fraudulent Judgment : The judgment itself ( XXXX XXXX. No. XXXX, XXXX XXXX. XXXX ) against me is under challenge in court as void due to : Lack of Proper Service : I was never properly served with the original Summons & Complaint. The affidavit of service falsely claims delivery to a " co-worker '' ( XXXX XXXX ), who was actually my hostile partner under restraining orders and explicitly not authorized to receive service for me ( Exhibit B ). 

Fraudulent Claims of Investment : Plaintiffs ' own signed agreement ( Exhibit D ) contradicts their claim of {$150000.00} investment, showing only {$100000.00}. 

Judgment Against Dissolved Entity : The judgment was entered against XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX years after the corporation was dissolved in XX/XX/XXXX. 

XXXX. Alleged Profit Motive and Complicity : SoFi 's alleged refusal to disclose the legal basis for seizing my funds, while benefiting from substantial revenue from levies and alleged " kickbacks '' from collection agencies, suggests a direct financial incentive to facilitate these collections even when the underlying legal process is flawed. This implies complicity in unlawful practices. 

Key violations : Fake Subpoena : XXXXXXXX XXXX XXXX ( not a law firm ) issued a subpoena despite : No attorney registration in NY case # XXXX No valid judgment on record Illegal disclosure of full Social Security numbers SoFi 's False Claims & Non-Verification : Repeatedly told me they had a " court order '' ( XXXX emails/calls June 12-26, 2025 ) Refused to provide any court documents Deflected 100 % of inquiries to XXXXXXXX XXXX XXXX  Illegal Fund Seizure : Froze funds without valid writ ( violating XXXX XXXX XXXX ) Transferred {$160000.00} to " levy account '' XX/XX/XXXX Ignored Regulation E investigation requirements ( 12 CFR 1005.11 ( c ) )

Company response to consumer: Closed with explanation