Consumer complaint received 2026-06-17 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: BMO BANK NATIONAL ASSOCIATION
State: IL

Complaint narrative:
In XXXX of XXXX, I paid off a HELOC I obtained as a customer of BMO Harris Bank in the amount of {$110000.00}. On XX/XX/XXXX I was informed by BMO Harris bank XXXX XXXX XXXX XXXX, that that my HELOC application was approved for an amount of {$110000.00} against a condominium I owened that was paid in full by all cash. BMO Harris bank XXXX XXXX XXXX XXXX, informed me that that XXXX condition of obtaining this HELOC is that BMO Harris would need to payoff my student loans first out of the {$110000.00} which were approximately $ XXXX - leaving me with a little over $ XXXX to withdraw for my personal use. It turned out that although BMO Harris took approxiately $ XXXX out of the {$110000.00}, they never paid off my student loans. What happened to that money? This is bank fraud and this money was stolen from me and continues to remain unaccounted for. I continue to get the run around. It also turns out that although BMO Harris took approxiately $ XXXX out of the {$110000.00}, there was absolutely no mention of this in the official paperwork which I did not notice. Also, It also turns out that BMO Harris bank XXXX XXXX XXXX XXXX XXXX wrote a Cashier 's Check against my account in the amount of {$19000.00} to " Chase '' without ever DISCLOSING doing such a thing, without my knowledge, without my approval, and without my signature. However, in the BMO Harris HELOC official paperwork my signature was either forged or superimposed to approve of this check which I did not notice. I discovered that this Cashier 's Check in the amount of {$19000.00} to " Chase '' was supposed to go to pay off my XXXX XXXX XXXX Credit Card which never happened. When repeatedly requested of BMO Harris XXXX XXXX XXXX and XXXX XXXX XXXX for a negotiated copy of this check to see who cashed it, they both promise to send it to but then ignored and refused to make good on their promise. {$19000.00} is a lot of money with continues to remain to be unaccounted for. This is bank fraud. When an attorney I consulted with in the matter on a temporary basis looked into some things, he discovered that a BMO Harris employee, I believe her name was XXXX XXXX, was involved in taking a mortgage in my name in XXXX unbeknownst to me according to the official Recorder of Deeds office. This same person, Notary Public XXXX XXXX 's name appears on my XX/XX/XXXX BMO Harris official HELOC paperwork. Please note that there was never a notary public present at any point in time when I signed off on this HELOC in the office of BMO Harris bank XXXX XXXX XXXX XXXX. In fact, no one else was ever present. Please note that my original BMO Harris Bank XXXX XXXX XXXX was XXXX but was later changed to XXXX. I also requested my official records ( official case number : XXXX ) from BMO Harris Bank and was told that I would receive them and or a written response in the mail within XXXX business days but never received them and never even received a written response. I later called the XXXX Police department to make a report in XXXX for the bank fraud perpetrated against me and my missing funds in the amount of XXXX or XXXX of dollars to absolutely no avail. I reported this egregious case of bank fraud in the matter of this HELOC to BMO Harris XXXX XXXX with over XXXX emails to absolutely no avail. There is more I can say but I will stop here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation