Consumer complaint received 2024-11-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: MO

Complaint narrative:
Introduction This complaint is about Chime. 

Chime is a financial technology company that offers banking services. Chime provides banking services through XXXX XXXX XXXX XXXX. or XXXX XXXX, XXXX, both of which are FDIC members. 

They offer a variety of financial products. I have the following accounts with them : XXXX Savings XXXX Checking XXXX Credit Builder XXXX XXXX History I opened a Chime Credit Builder account to help build my credit and rise my XXXX score. The XXXX XXXX XXXX works similarly to a secured credit card, except that the credit line fluctuates based on the amount of money I deposit into the account i.e., today I may have {$2000.00} in that account, so I can spend {$2000.00}, the next day I may have only {$500.00}, and that is the amount that I can spend and so on. 

On Thursday, XXXX XXXX, 2024, at XXXX XXXX, I received my payroll Direct Deposit ( XXXX ) into my Chime Checking account in the amount of {$900.00}. Previous to this, Chime had advanced me through my Chime XXXX account, {$260.00}. The XXXX account advances you a percentage of your XXXX payroll. The minute your XXXX hits, the account Chime instantly takes the repayment due them and any associated fees. In this last instance on XX/XX/year>2024 it took out {$260.00} + {$4.00} in fees automatically. The repayment is reported to the credit bureaus as I repay the funds, I have been advanced, and works in conjunction with the XXXX XXXX account to reflect as payments in my credit reports, therefore, theoretically helping me build credit. 

Thus, as my XXXX came in on XX/XX/year>, Chime automatically withdrew the {$260.00} due them and {$4.00} of MyPay repayment fees ( see exhibit A ). 
Immediately thereafter, on XX/XX/year> at XXXX pm, a Chime auto-transfer supposedly transferred the balance of my XXXX in the amount of {$630.00} from my Chime Checking account into my Chime XXXX XXXX account ( {$900.00} - {$260.00} - {$4.00} = {$630.00} ) as per exhibit A. 

However, the {$630.00} was never deposited or reflects in my XXXX XXXX account as only {$2.00} reflects as my available balance in that account ( see Exhibit B ), therein negating me the ability to use these funds, feed my family and pay my bills. 
Furthermore, no amount of calling Chime, speaking to supervisors or emails has resolved the missing {$630.00} which Chime claims to have auto-transferred to my XXXX XXXX Account XXXX 

I have received an email from Chime where they take responsibility for the funds not reflecting into the XXXX XXXXXXXX  account, and where they admit that there is a GLITCH in their system which they promised to fix within a few hours to reflect the {$630.00} ( see Exhibit C ). They have not kept their promise. 

It has been several days now of back-and-forth communication with Chime and I still have not been credited my hard-earned money of {$630.00} as promised by Chime. It is extremely exacerbating to have to go through this humiliation, and to what I call in laymens terms a theft of my hard own money from Chime. I can just imagine that this may be going on with other customers, as they claim that there is a glitch in their system. 

I am the father of XXXX young children, I live paycheck to paycheck. I work long hours to support my family. To have one of your paychecks disappear from your bank account into thin air by the fault of your banking institution, is a horrendous financial and emotional hardship. Todays economy is very difficult, I have bills and responsibilities to meet. For 3 days I have not had money to feed my children. They woke up on Saturday with nothing to eat. A family member helped me to buy some basics so I could feed my family during the weekend but have no food hereafter. My family and I are suffering a great financial and psychologically trauma. I am experiencing XXXX. It is very difficult to cope at this time. 

I have no funds to put gas in my car, buy a XXXX meal or pay my utilities and rent etc. 

The egregious actions of Chime are hurting my family and me exponentially. 

Please investigate Chime for these atrocious acts. 

Thank you.

Company response to consumer: Closed with monetary relief