Consumer complaint received 2026-06-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Can't close your account
Company: U.S. BANCORP
State: AZ

Complaint narrative:
On XX/XX/year>, I visited US Bank, where my personal checking, savings, and business accounts were held. The bank initiated an online dispute due to XXXX XXXX, who damaged and ruined my property. The company charged my business account in the approximate amount of {$3100.00} on XX/XX/year>. Unfortunately, I as I no longer have access to that account through US Banks online platform for my business account.Upon my visit, the bank employee, XXXX, advised me to request and dispute the entire amount after presenting a video in the branch located at XXXX and XXXX in the XXXX grocery store in XXXX, XXXX.Unbeknownst to me, that afternoon, the bank froze my accounts and commenced the process of closing them, as informed by an individual I spoke with on the phone on XX/XX/year>, from the main line. On XX/XX/year>, the balance in my savings account with US Bank was {$14000.00}, while my personal business account had {$170.00} and my business account had {$3500.00}. I discovered that my personal accounts had been frozen on XX/XX/year>, and promptly contacted another individual at the XXXX XXXX XXXX who informed me that XXXX would be present the following day and that she would receive a message the next day to call me to discuss the matter. That same day, Upon calling the main number, the individual confirmed that my accounts had not yet been closed and that they had been frozen. I was informed that a letter would be sent to me, and they advised that they were not obligated to disclose the reason for the account closure or the expected date of fund disbursement. This represents the hard-earned money I had accumulated in my savings, checking, and business accounts. This situation has led to the potential for bankruptcy, rendering me unable to fulfill my financial obligations to creditors and other significant accounts. I expressed my concerns to the individuals involved, but unfortunately, they did not take any action. To resolve the matter, I drove to the branch in XXXX XXXX, which was the closest non-grocery store branch, located at XXXX XXXX XXXX XXXX. XXXX, XXXX ( if my memory serves me correctly ). I visited the branch to close my accounts, as the individual from the main line had assured me that they were not yet closed. Upon requesting the closure of my personal accounts, I was informed that they were currently " in process. '' The branch manager was unable to provide a specific reason for the delay or an estimated timeframe for the receipt of my funds. Consequently, I decided to close my business account due to concerns about my financial security and the potential inability to cover my rent and other expenses for the upcoming month. The lack of clarity and the inability to receive an explanation for the delay have caused me significant stress and severe anxiety. I am left with unanswered questions and uncertainty regarding the timeline for the receipt of my funds, which is crucial for informing others about the payment of my bills. I recently relocated to XXXX with the intention of starting anew. I am seeking your assistance in resolving this matter promptly so that I can obtain my funds to be able to live, and pay bills. In an effort to expedite the process, I contacted the US Bank and requested the reversal of the legitimate complaint filed by me against XXXX XXXX. I expressed my frustration and disappointment, emphasizing that I am unable to meet my financial obligations due to the current situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation