Consumer complaint received 2026-02-23 00:00:00
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: Comerica
State: NY

Complaint narrative:
I have had quite a few different problems with the XXXX XXXX Card since last XXXX such as fraudulent charges that were on the account and I made them aware of it. I had to argue with them XXXX weeks had to hire an attorney to get the charge dropped off my card after XXXX weeks. It automatically dropping off. They have many times left me strapped so I could not buy food like the current time. Customer service agents non-helpful phone lines half the time you cant get through such as this time my brother booked a hotel on my card in the state of Florida. I caught the charge the company reverse the charge. I called Thursday to request an expedite debit card which XXXX charges {$13.00} expedite shipping fee. Lets just say todays Sunday and I still have not gotten my debit card no access to food medication money since Thursday which my federal benefit is put on this card every month then to make it worse out of nowhere they put a total freeze on my card. I cant even log into the account now for no entire reason I sent them my picture ID. I sent them my birth certificate. I sent them my Social Security card. I sent them my lease to approve my new address every single thing under the sun, and they have still refused to unlock my card my funds are locked. I can not even access my money. Ive been starving for four days so Im praying somebody from this. Bureau can help me and help me get my money off this card into a safer place because now I have many fears. This is not the first time this has happened to me and I dont know who to go to for help. I have reported this to the XXXX also many times XXXX XXXX XXXXXXXX advocacy group has done nothing for me. A gentleman named XXXX reached out last year due to an issue I had last year. This is just the downright worst. They have totally locked me totally out of my account when I proved my identity and everything Ive had to borrow money from my family, which has made me super emotional. I have not been able to do my medical treatments nothing that is mandated for me to do was not able to pick my medication up. Im strapped. I cant pay my rent. My rent is gon na be late and theyre refusing to unlock my card saying theyre protecting my identity when they have all of my information and this is the government XXXX XXXX XXXX that the SSDI payments and retirees have their money put on every month. This is not the first time theyve done this to me and I really want something done not only for myself but many people enduring this this is cruel. Im locked out of my own funds that the federal government gives me to pay for my XXXX. Theres no reason they had to write to do this to me. I do have proof of the emails the paper trails. Everything that I have sent just like false advertisement they charged me {$13.00} for expedite shipping fee and my card never to this day yet showed up then they froze my account. Im just very upset and I went into a medical emergency today due to. I couldnt afford to pick up my medication inhalers meds. I dont know how this XXXX through Comerica bank has gotten away with this this long please if somebody can reach out to me to help me, I would appreciate it if any more information is needed. And the dates when they started it was Thursday last week and the most recent lacking of my account was Sunday today Ive been having issues with them the past five days illegal occurrences that they have refused to help me with. I ordered the new debit card Thursday, XX/XX/XXXX. They promised me expediting shipping and I never received that they charged my card the fee then the most recent when they froze. My account was early on the overnight hours Sunday morning Saturday into Sunday Sunday, XX/XX/XXXX and I basically been 24 hours as of now without any access to funds or anything technically Ive been without funds since Thursday since they first promised me an expedited shipping card and then Sunday they froze my account totally so I could not get into it even after I provided them with the proof of my identity. They also wouldnt give me even any information of transactions when I notified them. My brother had committed a fraudulent transaction through a website on that card that I had to reach out to a timeshare in XXXX, Florida cancel the timeshare and the timeshare actually refunded me and that is exactly why I requested a new card but the bank even refused to tell me the transactions that were on the account after they locked me out, so I dont even know if my transactions are legal as of this point Im very upset. Im flustered Im emotional and Im physically sick after this happened to me my Social Security I depend its my only source of income and I have nothing now.

Company response to consumer: Closed with monetary relief