Consumer complaint received 2024-07-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
I am writing to formally lodge a complaint against XXXX, Experian, and XXXX for their egregious failure to accurately report my credit information following a dispute. Despite repeated efforts on my part to rectify this situation, the three major credit bureaus continue to disseminate inconsistent and incorrect information, resulting in significant and ongoing harm to my credit score. 

Details of the Dispute : Account in Dispute : XXXX XXXX XXXX XXXX Account Number : XXXX Discrepancies Identified : Open Dates : Each credit bureau reports a disparate open date for this account. 
Account Status : XXXX and Experian categorize the account as a collection. 
XXXX, conversely, lists the account as delinquent with ongoing late payments. 
Account Classification : XXXX and Experian classify the account as derogatory with differing open dates. 
XXXX erroneously reports the account as open with late payments. 
Despite claiming to have conducted investigations and reporting the information as accurate, the evidence I have clearly shows discrepancies across all three reports. This indicates that the credit bureaus did not perform their due diligence in ensuring the accuracy of the information they report, as required by the Fair Credit Reporting Act ( FCRA ). 

Violations of the Fair Credit Reporting Act ( FCRA ) : Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) : Each bureau has furnished contradictory information concerning the same account, in direct violation of their statutory obligation to follow reasonable procedures to assure maximum possible accuracy.

Failure to Conduct a Reasonable Reinvestigation ( 15 U.S.C. 1681i ) : Despite my formal dispute, the credit bureaus assert that the information is accurate, notwithstanding clear and documented discrepancies. 
Failure to Notify Furnishers of Disputed Information ( 15 U.S.C. 1681i ( a ) ( 2 ) ) : There is no evidence that the credit bureaus notified the furnishers of the dispute within the required five business days. 
Continued Reporting of Inaccurate Information Post-Dispute ( 15 U.S.C. 1681s-2 ( b ) ) : The credit bureaus continue to report false information despite my dispute, thereby breaching their duty to correct and update inaccurate information provided by furnishers.

The aforementioned violations are actionable, with the following statutory penalties : Actual Damages ( 15 U.S.C. 1681o ( a ) ( 1 ) ) : I am entitled to recover actual damages incurred as a direct result of these inaccuracies.

Statutory Damages for Willful Noncompliance ( 15 U.S.C. 1681n ( a ) ( 1 ) ( A ) ) : For willful violations, I am entitled to statutory damages ranging from {$100.00} to {$1000.00} per infraction.

Punitive Damages ( 15 U.S.C. 1681n ( a ) ( 2 ) ) : For willful violations, punitive damages may be awarded to deter future misconduct.

Attorney 's Fees and Costs ( 15 U.S.C. 1681n ( a ) ( 3 ) and 1681o ( a ) ( 2 ) ) : I am entitled to recover reasonable attorney 's fees and costs associated with pursuing this complaint.

Impact of Inaccurate Reporting : The dissemination of inaccurate and inconsistent information by the credit bureaus has inflicted significant and unwarranted damage to my credit score, adversely impacting my ability to secure credit and other financial services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation