Consumer complaint received 2023-08-02 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
I noticed all of sudden one day I was unable to access my online banking ; I contacted the bank asking why is it asking for a security key they offer online when I never purchased one. They apologized stated they would remove it. I questioned how someone would get access to the new ssn the state has given me but they stated they didnt know how. Weekly I would go through the drive through requesting a copy of my statement and the lady asked me to come in to show me how to use online banking telling me how important id theft victims should really look into getting the security id Wells Fargo offers. I was able to get online and tried ordering one... never received in by the 5 week i called ... keep in mind the entire time I was able to access the account. I called to see where the device was being even this time I didn't get charged for the device nor did i receive it yet. The first time should have been a red flag being the fee for the device was never taken from my account and this time I actually ordered the device and never was charged. They told me when I called you have to have a cell phone, I told them I only use a landline for the time being until the investigation was over with the organized financial white collard crimes being done against me and my XXXX  kids fraudulently. And to be verified my online account was block to visit the branch. So, I did and spent almost 3 hours there. The branch manager mentioned someone asked to remove my drivers license dated XXXX she asked if I done that I told her no why would i do that. I showed her the letterhead from the State of SC showing Im a victim of crimes inviolving financial crimes and other related issues, I showed her the DMV reciept and report given to the inspector general, a letter head from SSA show both social security cards and how not to use the old one. She placed the DL back on the accont after trying to order me a new debit card 4-5 times due to it bouncing back it wouldnt send me one out. I noticed once actually ordering the card and i requested expedited I just today received an email showing it was just shipped. I noticed, after the manager spoke to multiple departments nobody could figure out why the security key is popping up again... i was checking my email and noticed my card was being charged at a XXXX the day before for {$100.00} and it wasnt me so when trying to access online banking it asked for the Wells Fargo security key once again. I was told the security key was probably intercepted and has a reverse engineering done to it to send agencies and banks in circles, there are smart cards people are using XXXX enabled and XXXX enabled devices now to steal people identities ... my identity isnt being taken serious like it should. My life depends on the agencies and companies to do as the Federal government states. The security key being linked to a company or corporate account is grounds to figure out IP addresses devices, mimicked IP addresses, is this inside jobs being done. How is it that the new print out shows my card listed as a prepaid debit card but its not, the overdraft protection was removed and XXXX XXXX transfer funds via virtually and alot of other things checked off that I stated i didnt want any parts of. Attached it shows WellsFargo being apart of Corporate Fraud on my XXXX account its attached it wants me to give my employee ID which I cant because I dont have and that I didnt authorized the secret activity partaking using my kids and I identities. I showed the branch manager my sister was using my address according to vital records... .coming from the detective over my case. The child support payments have decreased since banking with Wells Fargo. The XXXX was changed for me but what about my children. 
Link Below Is Proof the security key that was suppose to be XXXX and removed never was due to transactions being made without consent, username and password changed without consent, unable to get into the online banking, the numbers in the account has changed even the signature stated the teller at the drive thru Saturday... .My computer shows my IP address 12 times replicated under a different port but the same IP when I raned a cmd prompt. I dont know much about whos hows whys but there is a reason im a target and the State knows and if not this would explain the XXXX and XXXX languages on every new device i get and also, the data breaches and compromsied tax information and my kids information. The hackers are changing our PII to undermind the system : XXXX XXXX XXXX XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation