Consumer complaint received 2025-04-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: AMERICAN EXPRESS COMPANY
State: IL

Complaint narrative:
Greetings, I'm reaching back out as I never received a response back from American Express and it has been 5 months since we disputed these fraudulent charges in the amount of {$2800.00}. 
A company called XXXX XXXX charged a recurring charge of {$2800.00} when we only authorized {$250.00} from our account. Can you please help me get my money back from this well-known fraudulent company? It appears as if American Express really doesn't care about their life-long customers as they don't want to do any investigative work regarding this matter. As stated, we only authorized {$250.00} to XXXX and they kept taking our money as a recurring charge. When asked why they kept charging me, they would not provide me with that info stating privacy reasons. XXXX then sent American Express a bogus record of authorized charges from me. The only thing I authorized was {$250.00}, nothing more. The record they sent to American Express as proof even had another customer 's name on it, not mine. Their records are all fraudulent and I thought for this reason alone, American Express would return all of my money. They are ignoring our requests. Therefore, I'm hoping you will help American Express do the right thing and get our money back from this fraudulent company who preys on vulnerable XXXXXXXX XXXX  and their families. Thank you so much for looking into this and fighting for what is right. 

Original request info : I'm hoping you can assist me with an ongoing issue I have been having. American Express will not resolve this issue after reaching out many times to numerous departments. I am requesting a credit back to my account back approximately {$2800.00} due to being overcharged by a company named XXXX XXXX XXXX. A few charges totaling {$250.00} were made to them after purchasing votes for a competition on behalf of my wife. This company falsely claimed that the money from the purchaed votes would be going to XXXX XXXXXXXX XXXX  They fraudulently take people 's money under the guise of spreading awareness of XXXX XXXX. This company is manipulative and deceptive using tactics involving XXXX XXXXXXXX XXXX and others who have lost family and friends to the diesease. After being charged {$2800.00}, I asked where my money was allocated to regarding the purchased votes, I was denied proof of what was being authorized due to " privacy '' concerns. I was also denied proof of where my wife stood in the competition after purchasing votes and she was in first place and then suddenly after they took our money, she went to last place. The company would not tell me how or why she suddenly moved from first to last place or how the standings are initially determined after a round is over and an individual moves on to the next round. For these reasons and due to the extremely deceptive and non-transparent nature of this company 's practices, I believe all of the money charged should be returned back to my account. The company then sent American Express a long list of charges as " proof/evidence '' with another person 's name on it stating I made all of these charges. Another persons name on the so-called evidence does not make sense nor does it support that I made these charges. I asked American Express to credit the charges back because of this and they would not help me. An American Express representative said XXXX will not return it and kept transferring me from one department to another with no resolution. I was shocked to get such treatment after our entire family has multiple accounts/cards with them for decades. Again, American Express is not responding to me regarding these unauthorized charges after calling them for 5 months on this matter. The company, XXXX XXXX sadly and deceptively provides false advertisement regarding their competitions leading people to believe they are purchasing something under the guise of XXXX XXXXXXXX XXXX foundation awareness. They even go so far as to have a celebrity be their face initially to get as many people to join as possible and to make their company look legit. It is not until you are far into the competition when you realize the fraudulent and deceptive practices that this company engages in. They are preying on weak and vulnerable individuals who have XXXX or have family members who have XXXX XXXX XXXXXXXX. My wife joined this competition after her Mother unexpectely passed away from XXXX recently. She was trying to honor her mother by joinging an organization that was helping others with XXXX only to find out what a scam this company is. Most of the people involved are organizing a class action lawsuit against this company due to its unethical and predatory practices. Please research XXXX XXXX XXXX. They are all over the internet as a fraudulent company that changes their name and CEO every year or so to avoid lawsuits. As a result of these changes, they are allowed to continue these predatory and fraudulent practices deceiving consumers out of millions of dollars per competition. This competition alone brought in over XXXX XXXX dollars and they only give 1 % to research and pocket the rest of the money. This company needs to be shut down. Therefore, I am asking for your help in recovering these funds please. American Express refuses to help me at this point and has reversed all charges that they temporarily credited back to the account. This is not right. I can provide documentation regarding this, showing they would not give me information on where my money was going when I asked them many times via email, how much was being authorized, where the purchased votes were applied regarding rank for the competitor, and where the purchases were being allocated to in regards to votes. Please help me, a consumer who was trying to do a good deed under the name of XXXX XXXX XXXX who instead was robbed of XXXX  of dollars from a company that is a predator. They continue to do this to other innocent individuals every day under a mutitude of other competitions. It it really shocking that they continue stealing people 's money in the name of XXXX XXXX Thank you very much for your time and efforts.

Company response to consumer: Closed with explanation