Consumer complaint received 2025-06-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: Lendbuzz Inc.
State: FL

Complaint narrative:
XXXX'I am submitting a follow-up complaint regarding the official response from Lendbuzz Funding LLC to my CFPB complaint No. XXXX Their response is not only incomplete and misleading but also demonstrates a blatant disregard for my legal rights and the authority of your agency. I respectfully urge the CFPB to continue investigating this matter and to take appropriate action, as Lendbuzz is attempting to mislead both me and XXXX XXXX.\n SUMMARY OF VIOLATIONS AND UNLAWFUL ACTIONS: I never received a single notice from Lendbuzz prior to the repossession of the vehicle. Their claim of attempted contact is false. The only message I received was an email sent after the repossession, which directly violates legal requirements for advance notice. I notified Lendbuzz of my address change in writing, well in advance. Despite this, they continued using the old address  if they sent anything at all. I had an official USPS mail forwarding request in place, and I received all other correspondence  except from Lendbuzz. This clearly indicates no mail was ever sent. I attempted to redeem the vehicle after Lendbuzz informed me via phone that I had 30 days to do so. I was later denied this right without explanation. To this day  four months after repossession  I have not received a single document confirming the sale, closure of the loan, or final accounting. Lendbuzz tries to deny responsibility for the forced entry into my vehicle and the destruction of my personal belongings by blaming the towing company. This is unacceptable  under the law (which Lendbuzz appears to be unaware of, though I was clearly informed of this during a consultation with an attorney), they are fully responsible for the actions of the contractors they engage.  Lendbuzz is in violation of multiple consumer protection laws, including:  Failure to provide legally required pre-repossession notices;  Failure to provide post-sale disclosures, including the sale price and outstanding loan balance;  Denial of the right to redeem the vehicle, despite confirming a 30-day redemption period;  Ignoring my address updates and continuing to communicate using an outdated address;  Complete failure to respond to my emails, phone calls, and certified letter;  Failure to provide a single legitimate document to support their actions.  MY DEMANDS LENDBUZZ: As part of this complaint, I am formally demanding the following: Complete loan information, including payment history, fees, penalties, and current balance; Official documentation confirming the vehicle sale, including date, method, and amount; Copies of all notices allegedly sent, including postmarked proof and dates of mailing; A written explanation of why I was denied the right to redeem, despite the 30-day period Lendbuzz stated; Full details of how and why the vehicle was forcibly opened, even though I had provided both keys; Clarification as to why the outdated address was used, despite multiple official notifications of my new address; A formal apology and compensation for emotional distress, financial harm, and violation of personal privacy.  IF THESE DEMANDS ARE NOT MET: If this misconduct continues, I intend to file a civil lawsuit against Lendbuzz and bring public attention to their actions through media, social networks, and consumer protection platforms. The companys behavior is not only unprofessional and irresponsible but also potentially unlawful. I respectfully request that the CFPB take action and require Lendbuzz to provide a full, truthful, and official response, and to cease its pattern of deception and disregard for the law and consumer rights. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation