Consumer complaint received 2025-10-08 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Account reinstatement or redemption after repossession
Company: Bridgecrest Acceptance Corporation
State: TX

Complaint narrative:
My car was repossessed on XX/XX/year>. I paid the amount required to reinstate the loan the same day. The loan is through bridgecrest. I can show proof the loan is reinstated. It was reinstated XX/XX/year> at XXXX XXXX. I called XXXX XXXX XXXX  and was told to call at the end of the day to get an appt as there were 6 people ahead of me At the end of the day XXXX for them, they informed me I would need to call back Monday to request an appt at XXXXXXXX XXXX. I called them XXXX between XXXX and XXXX and only got voicemail. 

When I could finally reach them they told me that they set up an appointment for Wednesday XX/XX/XXXX for XXXXXXXX XXXX They still will not give me the address which I wanted to get my personal belongings. 

They said someone would call me to give me the address 1 hour before my appointment. I live more than an hour away from where my car is located according to XXXX. Not to mention this is more than 5 days since my loan was reinstated. I should not have to pay storage fees for the days they had my car since my payment was received. I should not have to spend 5 days trying to get it back after the loan is reinstated. I also believe that making someone drive over an hour to get the vehicle is a lot. I understand the repossession was my fault, however THEY have been compensated for their service and my loan is now current. When I call they have laughed at me made rude remarks about the repossession and the fact that its paid has not made them feel any different about making it incredibly difficult and stressful with their practices. Knowing I have to get a ride for over an hour away, knowing that I took every action to rectify the situation and the fact that its current plus their fees should mean I have my vehicle in a reasonable amount of time. I will be updating this when/if they keep the apt tomorrow. 
The repo company used by my loan company is XXXX XXXX phone number XXXX I have reached out to Bridgecrest. They told me that its the practice of the repo company to protect their address to ensure they dont have XXXX people banging on their door to pick up their car Perhaps this makes sense if the reinstatement and fees havent been paid and even prior to reinstatement being completed. However, once thats achieved its unnecessary to hide the car. Everything is paid wrongs are righted. They are doing it to make more money. 

Regardless, nobody will help me with an address until 1 hour prior. I have to get an uber in advance even though they understand the travel distance as its the same as where they picked up the car, they are treating me like I owe them still. Its quite far. Not to mention I need to get items I left in the car and should have been allowed even if it meant coming back 5 days later for the soonest possible appointment. The items in the car dont belong in to them. Why are they so obsessed with keeping my personal items?

Additionally, they claim they only have app Monday wed and Friday from XXXXXXXX XXXX to XXXX. If theyre worried about XXXX customers coming to get their vehicles when theyre all paid up all at once and causing a delinquent loser stampede, they need to have a lot more availability. This is very unfair. Nobody should have to go through this much hassle once theyre paid up.

Company response to consumer: Closed with explanation