Consumer complaint received 2025-08-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Carvana Group, LLC
State: WA

Complaint narrative:
To Whom It May Concern, I am filing this complaint against Carvana, LLC regarding the purchase of a XXXX XXXX XXXX from Carvana in XX/XX/XXXX 2024 in Nevada. 

Statement of Complaint At the time of purchase, I was led to believe that the vehicle was in good mechanical condition, safe, and compliant with all legal requirements for registration. Carvana also provided a limited warranty. During the warranty period, no major defects were disclosed. However, shortly after the warranty expired, serious mechanical issues surfaced, making the vehicle incapable of passing required smog and VIN inspections in Oregon, where I relocated. 

This pattern strongly suggests that Carvana knowingly concealed pre-existing mechanical defects and sold me a defective vehicle with temporary repairs timed to last only through the warranty period.

When I sought resolution, Carvana failed to repair, replace, or refund the vehicle. Instead, they allowed the car to go into repossession, causing financial loss and damage to my credit. 

Legal Basis Nevada Deceptive Trade Practices Act ( XXXX XXXX ) : Prohibits misrepresenting or concealing defects and failing to disclose material facts during a sale. 

Oregon Unlawful Trade Practices Act ( XXXX XXXXXXXX ) : Prohibits the sale of goods with hidden defects and false representations of quality. 

Federal MagnusonMoss Warranty Act ( 15 U.S.C. XXXX ) : Prohibits deceptive warranty practices. The timing of defects immediately after warranty expiration suggests warranty abuse and concealment. 

XXXX XXXXXXXX XXXX ( XXXX XXXX ) & XXXX XXXX XXXX ( XXXX XXXXXXXX ) : Although written for new vehicles, these statutes demonstrate clear consumer protection standards that Carvanas conduct would violate if the sale had been of a new vehicle. 

Why This Is Unfair Carvana concealed serious defects until after warranty expiration. 

The XXXX could not legally pass inspection in Oregon, making it unregistrable. 

The financing was at a high interest rate, worsening the financial harm. 

Carvana repossessed the car rather than provide repairs, replacement, or refund. 

I suffered financial losses, credit damage, and significant distress. 

Requested Resolution I respectfully request : A full refund of all payments made toward the XXXX XXXX, including down payment and financing installments. 

Removal of all negative credit reporting linked to this repossession. 

A full investigation into Carvanas deceptive practices regarding warranty concealment and the sale of unfit vehicles. 

Supporting Documentation I am prepared to provide : Purchase and financing agreements. 

Warranty documents and expiration timeline. 

Inspection reports showing failed smog and VIN checks. 

Correspondence with Carvana and lender. 

Repossession notices. 

Thank you for your attention to this matter. I request your assistance in ensuring that Carvana is held accountable for its unfair and deceptive trade practices.

Company response to consumer: Closed with explanation