Consumer complaint received 2025-07-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Selene Holdings LLC
State: TX

Complaint narrative:
On XX/XX/XXXX, XXXX XXXX XXXXXXXX erroneously sold a loan to Selene Financial, which included incorrect payment details and balance information. Consequently, I was double-billed. This issue had been raised multiple times in XXXX. Despite being current on my mortgage, I requested a XXXX deferment due to a reduction in income, yet the payment errors were not rectified as promised. After XXXX deferment terms, Selene Financial acquired the loan and mistakenly assumed the non-payments were arrears, believing I had been delinquent since XX/XX/XXXX. I anticipated discussing a new payment plan but never received the required phone call as per my contract. Selene reported me to credit bureaus as over 180 days in arrears and demanded payment of these alleged arrearages. 

I contacted Selene to inform them of the incorrect payments, which had persisted since XXXX with XXXX XXXX XXXXXXXX. Despite numerous assurances of resolution, the issue remained unaddressed from XX/XX/XXXX, to the present. I emphasized the need for correction to begin making accurate payments, as I was unaware of the correct amount due and the actual balance. I was concerned about the potential for loan default and the loss of everything I had invested in the property. 

In XXXX, I retained attorney XXXX XXXX to prevent a wrongful foreclosure on my XXXX, resulting in the issuance of a XXXX XXXX XXXX XXXX XXXX XXXX. I applied for XXXX XXXX relief funds and was offered a modification. Feeling compelled by the deadline, I signed the modification, despite receiving the funds and pre-approval shortly thereafter. However, I lost these funds due to Selenes lack of response. I continued to request corrections to payments, balances, and arrears, and was promised by Selenes attorneys that this information would be provided with another modification offer. However, this offer was unreasonable, doubling my payments from {$2500.00} to approximately {$5000.00} per month at a 14 % interest rate. Despite my efforts to rectify the loan, Selene eventually refused to address my inquiries regarding the incorrect payments, balance, and fees. Once again, I signed under duress due to the imposed time constraints to preserve my equity. They subsequently issued a XXXX XXXX based on unjustified claims against me. 

In XXXX, I sent a formal letter to Selene, which they acknowledged in XXXX, stating they would respond. In XXXX, they requested additional time but failed to contact me. Instead, I received another foreclosure suit against my home. My attorney sought a new XXXX, but opposing counsel argued that I was over XXXX years in arrears and unable to catch up or afford payments, citing my lack of payments. I had filed another modification application shortly before, and no income documentation had been required previously, leaving my financial capacity unknown. Despite my attorneys arguments that the judges decision was prejudicial, XXXX was awarded the foreclosure the following day, XX/XX/XXXX. I was informed hours before the sale and filed XXXX XXXX  Bankruptcy at XXXX XXXX  to prevent the foreclosure of my home, which had over {$300000.00} in equity and was valued at approximately {$650000.00}. Selene stood to gain nearly {$1.00} XXXX, leaving me homeless and financially destitute. 

Today, I continue to face the threat of foreclosure, which has severe mental and physical repercussions due to the stress of losing my sole asset, which I diligently acquired independently. My children and grandchild rarely visit, fearing they will not have a home for holidays, and my daughter, who needs to live with me full-time, has been homeless at times, uncertain of her future. The original loan amount after the deferment period should have been {$340000.00}, with payments of {$2500.00} and the option for my escrows of approximately {$35000.00} to be a balloon payment, likely forgiven or divided over the loans XXXX term. The payment XXXX was charging was precisely the sum of XXXX of my insurance payments, an oversight indicative of the robo-signing practices associated with Bank of XXXX XXXX 

Due to the gross negligence, I seek justice to the fullest extent of the law. Damages are claimed at {$680000.00} to over {>= $1,000,000} for those who violated my rights, including : RESPA XXXX, XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX FCRA XXXX XXXX. XXXX XXXX FDCPA XXXX XXXX. XXXX XXXX TX XXXX, TX XXXX XXXX CH XXXX & XXXX, TX SERVICING XXXX TITLE XXXX TAC CH XXXX BREACH OF XXXX XXXX CLAIMS Thank you,

Company response to consumer: Closed with explanation