Consumer complaint received 2026-03-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: BANKERS HEALTHCARE GROUP LLC
State: MI

Complaint narrative:
My contract states I have a payment of {$490.00} due the XXXX of every month. Since beginning the loan in XX/XX/XXXX, I have made all monthly payments on time. Currently BHG is stating I have a missed payment from XXXX and am therefore {$490.00} past due. This is because they applied a XXXX payment as an additional principal payment. I never requested this to be applied that way and to the contrary have multiple times requested it be applied to XXXX payment. They state I needed to notify them in XXXX of the issue and they could have fixed it. There is no way I could have known it was applied incorrectly as I did not receive a call until XXXX and they have no portal and do not deliver statements. XX/XX/XXXXXXXX I received call from XXXX XXXX at XXXX that I had a missed loan payment. XX/XX/XXXXXXXX I returned the phone call at XXXX and XXXX was unavailable so I spoke with another agent who explained my payment from XX/XX/XXXXXXXX was allocated as an additional principal payment instead of being applied to the scheduled XXXX payment. I asked them to have XXXX call me as he was the assigned agent to my loan. XX/XX/XXXXXXXX I called back to clarify and confirm with XXXX XXXX that the payment from XXXX was for XXXX payment and I would like it re-allocated. He stated he would send it to the billing department and request it be reprocessed. XX/XX/XXXXXXXX I had not heard anything so called XXXX XXXX to confirm there was no issue and my account was current. He stated my account at that time showed as current and that the payments were still processing so he did not know how they were allocated. I requested an amortization schedule when he saw the payments were posted and he confirmed he would email it. XX/XX/XXXXXXXX I reached out via email as I had still not yet received a call or email confirming my account was current and payments appropriately allocated. XX/XX/XXXX XXXX responded via email with the amortization schedule and stated I had a past due balance. The payment from XXXX was not allocated towards my XXXX payment. I replied same day requesting it be escalated to a manager or a number provided for me to speak with a manager to resolve the issue. XX/XX/XXXX I spoke with XXXX ( manager ) via phone who stated had you reached out in XXXX we wouldve been able to resolve the issue. I informed her I was not notified of a late payment until XXXX and that BHG also does not have an online portal nor do they send any form of statements to clients. She apologized but stated she can not apply the XXXX payment towards the XXXX statement balance. -Multiple agents throughout the process ( since XX/XX/XXXXXXXX ) have instructed me to put XXXX payment on future payments but this was never communicated to me prior. They all state if I pay early it will be applied to principal. I have asked at minimum 3 agents to specify how early is too early and none were able to give me a specific date. I emphasized that there is no portal nor are any statements sent to clients, so paying ahead of time should not be penalized as they can not give an exact date that is too early.

Company response to consumer: Closed with explanation