Consumer complaint received 2025-12-31 00:00:00
Product: Student loan — Private student loan
Issue: Issue with income share agreement — Dealing with provider of income share agreement
Company: Nelnet, Inc.
State: CA

Complaint narrative:
Subject : Complaint Regarding Improper Student Loan Origination and Failure of Pathrise to Honor Its Service Agreement I am filing a complaint against XXXX, XXXX, and Nelnet ( Nelnet Servicing , LLC XXXXXXXX XXXX XXXX XXXXXXXX ) concerning a {$20000.00} education loan that I should not be responsible for. The loan was improperly originated, and the service it financed ( XXXX ) was never successfully honored under the terms I was assured. 
In XX/XX/XXXX, I enrolled as a XXXX XXXX after completing their free trial. I was told I would participate in a year-long career mentorship program with the understanding ( explicitly communicated by XXXX  ) that repayment was income based, only if I obtained a job through their program. If I did not secure employment by the end of the program, I would be off-boarded and would not owe repayment. This was the premise under which I agreed to proceed. 
As part of enrollment, XXXX routed me to apply for a {$20000.00} loan through XXXX, serviced by Nelnet, which they represented as the financing mechanism for their educational program. I was assured repeatedly that if their program did not result in employment, XXXX would cancel or forgive the associated financial obligation. 
By the programs conclusion in XX/XX/XXXX, I had not obtained employment through XXXX. I was formally off-boarded, consistent with their policy that participants who are not placed do not owe repayment. However, soon after, I began receiving collection calls from XXXX. When I contacted XXXX in XX/XX/XXXX, they confirmed in writing that : I should not be responsible for repayment, and they would work directly with XXXX to cancel my loan. These communications are included in my attachments along with other evidence. 
XXXX leadership, including XXXX XXXX XXXX informed me that they had spoken with XXXX to cancel my loan. This communication occurred over a number of months following XX/XX/XXXX. However, as of XX/XX/XXXX, XXXX admitted they are undergoing foreclosure and have no assets to resolve my case. They also continued to claim that they were corresponding with XXXX. Yet when I contacted XXXX directly, they stated that XXXX never contacted them at all regarding my loan. This contradiction indicates that XXXX misrepresented their actions to me and failed to uphold their stated terms and obligations. I am aware of at least XXXX similar case reported in XXXX, suggesting this may be part of a broader pattern. I also include documentation on that as well. 
I recently discovered an additional and serious concern : XXXX does not appear on either of the following required registries for institutions eligible to receive educational financing, XXXX for XXXX XXXX XXXX ( XXXX  ) through the XXXX XXXX XXXX XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX and Programs ( XXXX  ) with the XXXX Department of Education. Because XXXX is not a verified educational institution under state or federal standards, XXXX should not have been authorized to originate or disburse an educational loan to finance their program. This raises questions of improper loan origination and inadequate lender due diligence. 
Summary : XXXX. XXXX failed to provide the promised service and did not honor the terms communicated regarding repayment obligations. They assured me that failure to secure a job through their program would nullify repayment, but they did not uphold this agreement and provided false information about loan cancellation efforts. 
XXXX. XXXX originated and disbursed a loan to an entity that does not qualify as an accredited or state-verified educational institution. This calls into question the legality and compliance of the loan itself. 
Thank you for your time and attention to this matter. I have included all supporting documentation demonstrating the above sequence of events, written assurances, and contradictory statements.

Company response to consumer: Closed with explanation