Consumer complaint received 2025-07-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am writing a formal complaint against Wells Fargo ( Wells Fargo Dealer Services / WFBNA Auto ) and the credit reporting agencies for continuing to report inaccurate information on my credit report regarding an auto loan account that should no longer be reflected in the manner it currently is.

The account in question is listed as : Creditor Name : Wells Fargo Auto Account Number : # XXXX Date Opened : XX/XX/year> Credit Reporting Bureau ( s ) : XXXX XXXX XXXX I disputed this account directly with the credit bureaus twice now and requested a proper investigation into the accuracy of the information being reported. Unfortunately, my dispute was returned as verified, yet no valid documentation or any verification was provided. I was simply given a generic statement from the credit bureau stating that the information was verified by the furnisher, without supplying any actual documentation, signed contracts, payment history, or validation from Wells Fargo that would justify continued reporting.They literally just take wells Fargo word for it, a bank who has a track record of getting caught with illegal activity against its own customers. This is a violation of the Fair Credit Reporting Act ( FCRA ), specifically : 611 ( 15 U.S.C. 1681i ) Failure to conduct a reasonable reinvestigation 623 ( 15 U.S.C. 1681s-2 ) Furnishing inaccurate information Under FCRA and case law, the credit bureaus are obligated to conduct a thorough investigation when a consumer files a dispute, not simply parrot the information provided by the creditor. The failure to provide substantiating documentation or properly verify the account constitutes negligent and willful noncompliance. How could they conduct a thorough investigation but dont display my monthly payment? There are also wrongly displayed late payments on my report along with all 3 credit bureaus reporting this differently. Clearly they did absolutely nothing to verify this and it is hurting myself from purchasing a home for my family. This is not right. Im not going to go away until they make it right. The account is still being reported inaccurately and is severely hurting my credit score. Please, I am requesting that the CFPB step in immediately and help me with both Wells Fargo and the credit reporting agencies to delete this account completely from my credit reports due to their failure to conduct a proper investigation and correct the false information. Also there is no history showing I even disputed this on my credit report Please consider this letter as part of a formal complaint record and take appropriate action under your authority. I am also copying this complaint to the California Attorney General and will seek legal counsel to pursue damages as provided under FCRA, including {$1000.00} per violation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation