Consumer complaint received 2024-08-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Consumer Complaint against Bank of America Complaint Summary : I am filing this complaint to request a re-evaluation of my denied fraud claim with Bank of America. I have been a long-standing and loyal customer, but recent fraudulent activity on my XXXX account has left me in a dire financial situation. Despite my efforts to resolve this through the proper channels, I have been denied any assistance from the bank, and I am now turning to the CFPB for help. 

Details of the Incident : Date of Incident : Multiple dates from XXXX through XX/XX/year> Account Involved : Bank of America Checking Account Merchant Involved : XXXX  Description of the Issue : In XX/XX/year>, I noticed a series of duplicate transactions on my Bank of America account, all associated with XXXX. These transactions continued throughout XXXX and XXXX, amounting to a significant financial loss. During this time, I was also locked out of my XXXX account and unable to access it. 

When I finally regained access, I discovered that my entire life savings had been drained. I believe I was the victim of a XXXX XXXX XXXX, which allowed unauthorized access to my XXXX  account. It is important to note that I did not authorize any of these transactions, and the duplicate charges are evident on my account. 

Despite the clear evidence of multiple identical transactions on the same day, my fraud claim was denied by Bank of America. I received no detailed explanation for this decision, leaving me to question the integrity of the bank 's XXXX XXXX policy. 

Impact on My Life : The loss of my life savings has had a devastating impact on my financial and emotional well-being. I trusted Bank of America to protect my assets, and their refusal to assist me has left me feeling abandoned and betrayed. 

Steps Taken to Resolve the Issue : Contacted XXXX  to report the unauthorized transactions and had any remaining accounts associated with my information deleted. 
Filed a fraud claim with Bank of America, which was denied without a satisfactory explanation. 
XXXX XXXX : I am requesting the CFPB 's assistance in ensuring that Bank of America re-evaluates my fraud claim. Given the circumstances and the evidence of duplicate transactions, I believe that my case deserves a thorough investigation and resolution in my favor. 

Desired Resolution : Re-evaluation and approval of my fraud claim. 
Reimbursement of the funds lost due to unauthorized transactions. 
A detailed explanation from Bank of America regarding the denial of my initial claim. 
Conclusion : I am seeking the CFPBs intervention to ensure that Bank of America upholds its commitment to protecting its customers from fraud. This situation has left me financially vulnerable, and I am in desperate need of assistance to recover my lost funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation