Consumer complaint received 2024-02-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: RoundPoint Mortgage Servicing LLC
State: SC

Complaint narrative:
Despite several attempts to communicate effectively, there are still significant errors with my escrow account and with the 1098 sent for XXXX. I have called and sent one letter already. I assume the mail I received this week with an escrow analysis statement dated XX/XX/XXXX is your response to my letter. According to the Consumer Financial Protection Agency ( CFPA ), I should have received a letter informing me that my first letter was received within five days ( not including weekends and legal public holidays ) of receiving your letter which has not occurred. However, it is a printed version of an unchanged statement available to me online and did not include any response to the questions raised by my previous letter. Assuming the reprint of the escrow analysis statement was the response, the response letter you sent does not meet the CFPA requirements either. The response options from a servicer for disputing an error are to correct the error and confirm the correction in writing, investigate the error and provide you a written notice explaining why it has found that no error occurred and how you can find out more, ask for additional information, or inform me in writing that RoundPoint will seek an additional 15 days ( not including weekends and legal public holidays ) to investigate and respond to your notice of error found. None of these responses required by the CFPA nor the letter of confirmation within 5 days that my letter was received have occurred and RoundPoint is in violation of these guidelines at this point.The escrow accounting is still in error and I have submitted a complaint to the consumer protection agency at this point, since RoundPoint seems incapable of handling simple affairs effectively or accurately. 

The escrow balance was not amended to reflect the refund received from overpayment of taxes. It lists only the incorrect amount you overpaid and never the credit received from overpayment. During my call last month, I confirmed that a refund had been received and should have been credited to my escrow account. The correct amount total paid for taxes is reflected in the expected activity over the next 12 months and in table 1 - disbursements on your behalf in the upcoming year, but it was never corrected in the actual balance or actual payments made for XX/XX/XXXX ( see XXXX in red ink on the letter I received which is attached ). The XXXX XX/XX/XXXX line for the actual disbursements column should read {$2200.00} not {$5900.00}. And therefore the XXXX XX/XX/XXXX actual balance column should read $ XXXX not $ XXXX. Also, the total disbursements from escrow account ( see XXXX in red ink on the letter I received which is attached ) incorrectly lists the taxes line, which should read {$2200.00} not {$5900.00}. 

Using the correct starting balance ( see XXXX in red ink on the letter I received which is attached ) for Table 3 - expected escrow activity over the next 12 months of {$1600.00} not $ XXXX. Based on my calculations using the same information with the correct starting balance ( see XXXX in red ink on the letter I received which is attached ), the XX/XX/XXXX expected balance should be {$180.00} not $ XXXX and the difference column for XX/XX/XXXX should be $ XXXX not $ XXXX. Therefore, the shortage amount expected including the {$630.00} minimum balance through XX/XX/XXXX would be {$1100.00} not {$1500.00}. This corrected shortage divided over 12 months would mean we owe an overage payment of {$89.00} per month not {$130.00}. Our correct monthly total payment due should be {$2200.00} not {$2200.00}. 

Please see my tables ( included on attached files below ) with the correct amount paid for taxes in XXXX and the calculation adjustments accordingly. I expect a response that directly addresses any errors in the table below. If no errors can be found, I expect an updated escrow analysis statement within 30 business days, as is the required response time by law. I also expect to receive confirmation that this letter was received within five business days, as required by law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation