Consumer complaint received 2025-07-14 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: DE

Complaint narrative:
Hello, My XXXX checking account was successfully hacked 3 times, as shown below : XXXX XXXX, 2024 for {$280.00} AND {$410.00} ( Total {$790.00} ) XXXX XXXX, 2024 for {$700.00} Grand Total = {$1400.00} A XXXX attempt was made on XXXX, 2024, for {$280.00}, but was stopped since I had already closed my account by then. 

The stolen funds were sent to a Capital One account ( I do not have a Capital One account ). Capital One refused to provide the name of the Capital One account holder to whoms account the funds were sent, to either me, the XXXX XXXX XXXX XXXX, OR XXXX XXXX XXXX XXXX XXXX who was investigating the crime, which basically left him dead in the water. ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX - XXXX ) Because the thief had access to my checking account number and routing number, I am 99 % sure I know who the thief is because she was always paid by check, and I want to bring charges against her. Without cooperation from Capital One, she goes unpunished. I feel this is blatantly wrong and that Capital One is complicit in the commission of a crime. 

During the XXXX days it took for the XXXX XXXX XXXX XXXX to investigate, I had absolutely no access to any of my funds as all of my accounts and debit card were frozen. I was eventually reimbursed for the money stolen from my account. Obviously, I was forced to close my accounts and open new ones. I had had the same account at XXXX for over 40 years, but then had to start all over from scratch. Because I pay all of my bills through XXXX XXXX XXXX, reestablishing everything was a monumental task that took a months to resolve. In fact, at least XXXX of my creditors still have not been reestablished since the theft occurred in XX/XX/year>. However, I was told that since I got my money back, I was NOT the victim! I find that alarming. 

I am almost 100 % positive that the theft was perpetrated by a woman who used to work for me as a house cleaner and handywoman, who I always paid by check. I fired her in XX/XX/year>, when I learned she was stealing money I had paid to other workers that she brought in. I learned that she had been stealing their pay for over a year! I also was informed that she told the other workers that she wanted to get access to my credit card numbers. She was previously known to the XXXX XXXX XXXX for numerous other matters. Her name and contact information are as follows : XXXX XXXX XXXX XXXX XXXX. 
XXXX, DE XXXX ( XXXX ) XXXX cell XXXX I have no doubt that XXXX already has or will commit crimes against other individuals if she is not stopped and brought to justice. Because Capital One refused to assist in the XXXX XXXX XXXX criminal investigation, XXXX is free to victimize others Frankly, I dont know if this is the type of case you typically handle, but I have exhausted all other avenues. I beseech you to fully investigate this matter. 

Very respectfully, XXXX XXXX XXXX XXXX home XXXX XXXX

Company response to consumer: Closed with explanation