Consumer complaint received 2026-05-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
URGENT : Immediate Release of Social Security Funds Medical Hardship Emergency To Whom It May Concern, I have made numerous attempts to resolve this matter through Bank of America with absolutely no success or meaningful assistance whatsoever. I have sent repeated emails, left multiple phone messages, and made every effort possible to communicate the seriousness of this situation, yet I have received little to no response. It is both deeply disappointing and alarming to be placed in such a dangerous situation while feeling completely ignored during a medical crisis. This correspondence constitutes an urgent medical hardship and emergency request for immediate intervention. I am a recent XXXX XXXX XXXX patient who depends on multiple prescribed daily medications to remain alive and medically stable, including XXXX XXXX and XXXX XXXX XXXX. My Social Security benefits are my primary and only reliable source of income, and those funds were removed from my checking account, leaving me unable to obtain necessary medication, food, transportation, or other basic necessities. I am now completely without access to required medication and at immediate risk of serious medical complications, hospitalization, XXXX, XXXX XXXX, or death if this matter is not addressed immediately. I have already exhausted all available resources. I temporarily borrowed medication from my pharmacy, but those medications are now gone. I can not continue to survive without access to my Social Security funds. Please understand the seriousness of this situation : I am medically vulnerable following XXXX XXXX XXXX My prescriptions are life-sustaining and can not be interrupted Social Security funds are federally protected benefits I have repeatedly attempted to resolve this matter without meaningful response I am formally demanding the following within the next 24 hours : 1. Emergency hardship review of my account 2. Immediate release of at least a portion of my Social Security funds 3. Direct contact from an executive resolution specialist or hardship supervisor 4. Written confirmation regarding what emergency relief can be provided immediately I have also updated my complaint with the Consumer Financial Protection Bureau to reflect the immediate medical hardship, lack of access to medication, and ongoing failure to resolve this matter despite repeated requests for assistance. If this situation is not resolved immediately, I will continue pursuing all available regulatory, legal, and consumer protection remedies, including escalation through federal banking regulators and additional formal complaints documenting the medical danger caused by the withholding of my Social Security funds. This matter involves immediate risk to my health and requires urgent action today. Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief