Consumer complaint received 2024-12-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX, IL XXXX XXXX XX/XX/XXXX SS # XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX CFPB ) XXXX XXXX XXXX, IA XXXX RE : Formal Complaint Regarding Inaccurate Credit Reporting Dear CFPB, I am submitting this formal complaint to address several inaccuracies on my credit reports furnished by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX. These accounts violate multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and related regulations. I request an investigation into these violations and immediate correction or removal of the inaccurate entries. 
Accounts in Dispute and Specific Inaccuracies : XXXX. XXXX, XXXX * Account Numbers : XXXX ( XXXX, Experian ) * Account Type : Installment * Issues : * Discrepancy in the " High Credit '' amount : {$27000.00} ( XXXX XXXX vs. {$990.00} ( Experian ). 
* Reporting of " Collection/Chargeoff '' status despite a {$0.00} balance. 
* Comments indicating contradictory statuses : " Charged off as bad debt '' vs. " Account transferred or sold. '' XXXX. XXXX * Account Number : XXXX * Account Type : Installment * Issues : * Reporting of a " Collection/Chargeoff '' status despite a {$0.00} balance. 
* Comments indicate the account is both " Paid charge off '' and " Transferred or sold, '' creating conflicting information. 
XXXX XXXX XXXX XXXX  * Account Numbers : XXXX ( XXXX, Experian ) * Account Type : Installment * Issues : * Discrepancy in the " Date Opened '' : XX/XX/XXXX ( XXXX XXXX vs. XX/XX/XXXX ( Experian ). 
* Comments include conflicting resolutions : " Consumer disputes this account information '' vs. " Resolved by data furnisher. '' XXXX. XXXX * Account Numbers : XXXX ( XXXX, Experian ) * Account Type : Revolving * Issues : * Discrepancy in " High Credit '' amounts : {$3000.00} ( XXXX ) vs. {$2100.00} ( Experian ). 
* Contradictory comments : " Dispute resolved ; customer disagrees '' vs. " Consumer disputes after resolution. '' * Incorrect reporting of " 120 days late '' in payment history despite ongoing dispute. 
Violations of Federal Law : 1. Fair Credit Reporting Act ( FCRA ) : * 1681e ( b ) : Failure to ensure maximum possible accuracy.

* 1681i : Failure to conduct a reasonable investigation upon dispute.

* 1681s-2 ( b ) : Furnishing inaccurate information despite prior disputes.

2. Fair Debt Collection Practices Act ( FDCPA ) : * 1692e : Use of false or misleading representations in reporting debts.

* 1692g : Failure to validate debts upon request.

3. Unfair and Deceptive Practices : * Misreporting account statuses and payment histories constitutes unfair and deceptive practices under federal consumer protection laws.

Actions Requested : 1. Immediate Removal of Inaccuracies : * All disputed accounts must be corrected or removed from my credit reports due to the failure to meet the accuracy standards under FCRA. 
XXXX. Investigation and Enforcement : * Investigate the actions of the furnishers ( XXXX, XXXX, XXXX, XXXX XXXX XXXX, and XXXX ) and the credit bureaus ( XXXX, Experian, XXXX ) for potential violations of federal law.

3. Validation of Debt : * Require furnishers to provide proper documentation validating their claims, including original account agreements and proof of accuracy.

4. Cease and Desist Misreporting : * Ensure furnishers and credit bureaus implement safeguards to prevent future misreporting.

Conclusion : The inaccuracies and legal violations associated with these accounts undermine the integrity of the credit reporting system and harm my financial standing. I urge the CFPB to take immediate corrective action and hold the responsible parties accountable. 
Please provide updates regarding this complaint at the earliest convenience. I am available to supply additional documentation if needed. 
These inquiries violate federal laws, including the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, which mandates permissible purpose requirements for accessing consumer credit reports. The following inquiries are disputed : Unauthorized Inquiries : XXXX Date : XX/XX/XXXX Reported by : XXXX, XXXX Category : Mortgage Companies - Finance XXXX XXXX Date : XX/XX/XXXX Reported by : XXXX, XXXX Category : XXXX XXXX XXXX XXXX XXXX XXXX : XX/XX/XXXX Reported by : XXXX Category XXXX Credit Unions XXXX  Date : XX/XX/XXXX Reported by : XXXX Category XXXX Auto Financing XXXX Date : XX/XX/XXXX Reported by : XXXX Category XXXX Auto Financing XXXX  Date : XX/XX/XXXX Reported by : XXXX Category : Auto Financing XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX Reported by : XXXX Category : Auto Dealers, New XXXX  Date : XX/XX/XXXX Reported by : XXXX Category : Bank Credit Cards Violations of Federal Law : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681b : Credit reports may only be accessed for a permissible purpose, such as a credit transaction initiated by the consumer.

These inquiries were not authorized by me, and I did not initiate any credit transactions related to these entities.

Unfair and Deceptive Practices : Unauthorized inquiries negatively impact my credit score and constitute an unfair practice under consumer protection laws.

Actions Requested : Immediate Removal of Unauthorized Inquiries : All inquiries listed above must be removed from my credit reports due to the lack of permissible purpose and authorization.

Investigation and Enforcement : Investigate the actions of the entities that accessed my credit reports and ensure compliance with FCRA requirements.

Safeguards Against Future Violations : Implement measures to prevent unauthorized access to my credit file.

Conclusion : These unauthorized inquiries harm my credit standing and violate my rights under federal law. I urge the CFPB to take immediate corrective action to ensure compliance and protect consumers from similar violations. 
Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation