Consumer complaint received 2026-01-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Block, Inc.
State: SC

Complaint narrative:
XXXX XXXX : Is this your first time receiving this sum of amount in your Cash App! 

XXXX XXXX : That large yes but I've had deposits of over a XXXX before XXXX XXXX : XXXX thats why your payment is pending status on my account let me show you And you wont be able to receive this unless you get it released from that status XXXX XXXX : Doesn't make sense why don't I have pending deposit XXXX XXXX : Can I teach you what to do and you promise to spend the money wisely XXXX XXXX : By paying into a scam right XXXX XXXX : Nah XXXX you mean by scam XXXX XXXX : I'm about to lose my house I have nothing left to lose XXXX XXXX : Im not a scammer and I would never be XXXX in my life What you need to do right now is for you to add the sum of {$10.00} to your Cash App balance Once we complete this process the payment will automatically pop up with the {$10.00} attached back as well on your Cash App balance Show me a screenshot once you add it So imma put you through XXXX XXXX : XXXX as my total or add XXXX XXXX XXXX : Add {$10.00} XXXX XXXX : I just want to keep my house XXXX XXXX : You are not going to lose your house trust me Show me a screenshot once you add the {$10.00} So imma put you through XXXX XXXX : Nothing was attached XXXX XXXX : You havent complete the process yet Click where I mark and show me a screenshot Put {$10.00} And show me a screenshot XXXX XXXX : I did total went from XXXX XXXX XXXX XXXX XXXXXXXX : Put {$10.00} and show me what next XXXX XXXX : I don't have XXXX more to add XXXX XXXX XXXX : You are not adding more Click where I mark on your Cash App and show me a screenshot So imma put you through XXXX XXXX : I did the last pic I sent FromXXXX XXXX XXXX XXXX XXXXXXXX : Now you have to deposit the {$10.00} to the unfreeze tag XXXX XXXX : Unfreeze tag? 

XXXX XXXX : Once we complete this process the $ XXXX will be automatically available on your Cash App balance with the {$10.00} attached back as well Send the {$10.00} to the unfreeze tag XXXX XXXX XXXX XXXXXXXX : I don't understand unfreeze tag XXXX XXXX : And show me a screenshot once you are done XXXX XXXX : So send u XXXX XXXX XXXX XXXXXXXX : Its not me thats the unfreeze tag Its gon na unfreeze the payment from that status Show me a screenshot once you send the {$10.00} XXXX XXXXXXXX XXXX XXXX : There is no pending money for me XXXX XXXX : Click Send And show me a screenshot XXXX XXXX : There's XXXX of that name XXXX XXXX : Once we complete this process the $ XXXX will be automatically available on your Cash App balance with the {$10.00} attached back as well The first XXXX Show me a screenshot once you send the {$10.00} So imma put you through XXXX XXXX : And when I don't get Anything and then what XXXX XXXX : Once you send the {$10.00} the payment will be available on your Cash App balance You have my words already Show me a screenshot Once you send the {$10.00} XXXX XXXX : Word ok my state is. Word of mouth state I can hold this up in court just notifying u XXXX XXXX : Dont be scared I swear you will never regret doing this Show me a screenshot once you send the {$10.00} So imma put you through XXXX XXXX XXXX I will regret this like everything else today. Here goes losing my house. I'm going to lose it all anyway XXXX XXXX : I promise you will never regret this.i understand your fears pretty well Im not here to hurt you or do something bad to you Send the {$10.00} and show me a screenshot So we can complete the payment real quick XXXX XXXX : Like I said I'm losing everything anyway XXXX XXXX : Why are you delaying this now No you are not once we complete this process the money will pop up on your balance with the {$10.00} automatically Okay hang on Whats your email for payment confirmation XXXX XXXX : XXXX is what's connected to cashapp XXXX XXXX : Okay hang on Brb Congratulations The payment has been sent Did you got it now XXXX XXXX : No Go figure another XXXX XXXX XXXX : XXXX XXXX? 

You should have gotten the money by now Show me a screenshot of your balance XXXX XXXX : XXXX I'm stupid to believe this XXXX XXXX : XXXX XXXX XXXX : Nothing XXXX XXXX : Did you got any notification on your email XXXX XXXX : No

Company response to consumer: Closed with explanation