Consumer complaint received 2026-04-02 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: TN

Complaint narrative:
On around XX/XX/XXXX I notice multiple transactions on my PayPal account that I hadn't made. Most were either XXXX or XXXX each XXXX we made XXXX roughly XXXX different XXXX with extremely similar names such as XXXX XXXX XXXX etc. so I disputed the transactions XXXX PayPal almost immediately approved my claim on about half of the transaction XXXX provided me with the refund for those. Then they continued XXXX investigate the rest that were exactly the same as the XXXX half. So XXXX XXXX days go by XXXX no word so I finally reach out XXXX them XXXX as soon I inquire about it PayPal started denying the disputes. Without ever contacting me for any sort of information. XXXX I don't know of they contacted anyone else or not because the only reason I got was the disputed charged matched the other charges around the same time so they are authorized XXXX not covered under the purchase protection policy which is odd because I wouldn't think that's UNAUTHORIZED TRANSACTIONS XXXX UNABLE ACCESS WOULD BE INVESTIGATED UNDER A PURCHASE PROTECTION XXXX I QUESTION THIS XXXX PAYPAL DOESN'T EVEN ACKNOWLEDGE MY QUESTION. SO THEN I APPEALED THEIR DECISION XXXX REQUEST THE DOCUMENTS USED XXXX DDENY IT IVE STILL NOT RECIEVED THE DOCUMENTATION. SO AFTER I APPEALED, AGAIN JUST HAVING XXXX WAIT WITH XXXX COMMUNICATION BY PAYPAL AT XXXX I FINALLY REACH BACK OUT BECAUSE I WAS ABOUT XXXX HAVE MY ELECTRIC SHUT OFF XXXX I REQUESTED A PARTIAL PROVISIONAL CREDIT SO I COULD AVOID SERVICE INTERUPPTION AND PAYPAL REFUSED XXXX THEN IMMEDIATELY DENIED MY APPEAL WOTHOUT ANY EXPLANATION AS XXXX WHY SO I AGAIN APPEAL XXXX request documents XXXX get nothing. This has been going on since the XXXX XXXX I've had XXXX appeal XXXX times XXXX I've repeatedly requested the documentation XXXX support their denial XXXX or even any sort of explanation. I've pointed out XXXX times that they approved half of the transactions then denied the other half. XXXX they just said we rely on different factors XXXX determine if a purchase was authorized or not so I again inform them it wasn't a purchase dispute but unauthorized transactions XXXX again I appealed XXXX request the documents. At this point I had already had my electric XXXX phone shut off XXXX had begged for a partial provisional credit XXXX avoid it XXXX PayPal didn't show any regard or concerns at so I filed a complaint with the Better Business bureau XXXX immediately following PayPal getting the complaint, they abruptly deny my cases XXXX again XXXX then also permanently close my account for violating their acceptable use policy by disputing too many transactions..... I didn't know or realize that there was a maximum amount nor did I read that in the policy. Nor did I get any information regarding this by PayPal. So it seemingly was more retalitory in nature so I'm officially wanting XXXX complain about retalitory XXXX predatory business practices by PayPal with complete disregard for their customers.

Company response to consumer: Closed with explanation