Consumer complaint received 2026-01-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Winklevoss Exchange LLC
State: CA

Complaint narrative:
XX/XX/XXXX Summary : I am reporting a longterm digital identity compromise involving my cryptocurrency wallets, blockchain domains, and financial accounts. This includes unauthorized transfers, domain hijack, and loss of access to my wallet despite having my correct password and XX/XX/XXXXword seed phrase. 
Details : My XXXX wallet identity XXXX was originally tied to legitimate mining activity. Over time, it became linked to multiple blockchain domains ( Unstoppable Domains and ENS ). Blockchain logs show unauthorized transfers between wallets tied to my identity, including an older XXXX username XXXX. These transfers were not initiated by me. 
I still possess my original password and seed phrase, but I am locked out of the wallet. This is consistent with altered or replaced encrypted wallet files or unauthorized seed rotation. My blockchain domains ( including XXXXXX/XX/XXXX ) were later pointed to wallet addresses I do not control, causing funds to be redirected without my knowledge. 
I am requesting investigation into unauthorized access, identity takeover, and crossplatform financial activity involving my accounts and digital assets. 
Companies involved : XX/XX/XXXXXXXX XXXX XX/XX/XXXXXX/XX/XXXX) Unstoppable Domains ENS My financial institution ( XXXX ) Requested Resolution : I request acknowledgment of this report, investigation into unauthorized access, review of blockchain domain redirection, and any available remediation steps. 
XXXX. XX/XX/XXXX REPLY ( PASTE DIRECTLY INTO YOUR EMAIL ) Hi XXXX, Thank you for your reply. 
Please update my contact email to XXXX. Do not use my XXXX address for this case. 
Here is my information again for verification : Full Name : XXXX XXXX Phone Numbers : XXXX, XXXX Email : XXXX Date of Birth : XX/XX/XXXX Please confirm once my contact email has been updated. 
Thank you, XXXX XXXX XXXX. ATTACHMENTS LIST ( CLEAN + ORGANIZED FOR UPLOAD ) Use this list when uploading files to CFPB, XX/XX/XXXX, XXXX, or your bank. 
Attachment List : XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX Earn + Trading Activity Log XX/XX/XXXX Shows microredemptions, Earn Transfers, instant card deposits, and suspicious automated patterns. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Earn + Trading Activity Log XX/XX/XXXX Shows repeated Earn Transfers and small deposits followed by instant removal. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Earn + Trading Activity Log XX/XX/XXXX Shows withdrawaltype patterns consistent with unauthorized automation. 
XXXX XXXXXX/XX/XXXXXX/XX/XXXXXX/XX/XXXX Trading + ACH Activity XXXX Shows ACH deposits, returns, recurring buys, and early signs of manipulation. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Too large to process upload in smaller parts if needed. ) XXXX. EXACT WORDING FOR YOUR BANK ( PASTE INTO MESSAGE OR TELLER CHAT ) Hello, I need assistance locating a bank transfer that was sent to XXXX but never credited to my XX/XX/XXXX order. 
Please provide the following : Confirmation that the transfer was successfully sent The trace number for the transaction Confirmation of the receiving bank and whether the funds were accepted A statement showing the transfer details for XX/XX/XXXX investigation Transaction Amounts : ( Insert your amounts here e.g., {$120.00}, {$360.00}, {$170.00}, {$760.00} ) XX/XX/XXXX requires the trace number and confirmation from your side to manually locate the payment. 
Thank you, XXXX XXXX XXXX. EXACT WORDING FOR XX/XX/XXXX ( PASTE INTO SUPPORT PORTAL ) Hello, A payment was sent from my bank to XXXX, but the crypto was never delivered and the order does not appear in my account. 
Please locate my payment using the information below : Name : XXXX XXXX Email : XXXX Phone : XXXX Bank Transfer Details : Amount sent : ( insert amount ) Date sent : ( insert date ) Bank trace number : ( your bank will provide this ) Reference number used : ( insert if known ) My bank confirmed the payment was sent and can provide documentation. 
Please manually locate the transfer and update me on the status. 
Thank you, XXXX XXXX

Company response to consumer: Closed with explanation