Consumer complaint received 2024-07-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: U.S. BANCORP
State: OR

Complaint narrative:
On XX/XX/year>, I established an XXXX - XXXX XXXX for {$760.00} with XXXX fixed monthly payments of {$67.00}, which includes a fixed principal payment of {$63.00} and a fixed monthly fee of {$3.00}. The XX/XX/year>, statement accurately reflected these terms. 
The plan 's monthly processing expectations ( rules ) are : XXXX. The number of remaining payments decreases by XXXX each month. 
XXXX. The remaining principal decreases by a fixed amount of {$63.00} monthly. 
XXXX. The monthly principal, fee, and payment due remain fixed for the XXXX duration. 
However, to my horror, the following wild discrepancies have occurred : XX/XX/year> XXXX : The remaining principal remained at {$760.00}, the number of payments did not decrease ( still XXXX ), the fixed monthly principal increased from {$63.00} to {$120.00}, the fixed monthly fee doubled to {$7.00}, and the fixed payment due increased from {$63.00} to {$130.00}. 
XX/XX/year> XXXX : The remaining principle decreased slightly ( less than the fixed monthly principle ) from {$760.00} to {$710.00}, but the number of payments remained at XXXX. The fixed monthly principal payment increased from {$130.00} to {$140.00}, the fixed monthly fee returned to {$3.00} ( original ), and the fixedpayment due increased from {$130.00} to {$140.00}. 
XX/XX/year> XXXX : The remaining principal decreased significantly to {$570.00}, the number of payments correctly decreased to XXXX, the fixed monthly principal payment returned to {$63.00}, the fixed monthly fee remained at {$3.00}, and the fixed payment due returned to {$67.00}. 
Additionally, I established XXXX more XXXX XXXX in XX/XX/year>, with the following terms : XXXX XXXX - Plan ( XX/XX/year> ) : Total of {$2400.00} with XXXX fixed monthly payments of {$100.00} and no monthly fee. The XX/XX/year>, statement accurately reflected these terms. 
XXXX XXXX - Plan ( XX/XX/year> ) : XXXX of {$1100.00} with XXXX fixed monthly payments of {$49.00} and no monthly fee. The XX/XX/year>, statement accurately reflected these terms. 
However, the XX/XX/year>, statement shows inconsistent processing for these XXXX plans : XXXX XXXX - Plan : The remaining principal balance correctly decreased by the monthly principal amount and showed 23 months remaining. 
XXXX XXXX - Plan : The remaining principal balance was reduced by a non-specified amount, which was less than the monthly principal amount, and the statement incorrectly showed XXXX remaining payments. 
These significant and repeated discrepancies in my XXXX XXXX statements have caused considerable confusion and frustration. I request an immediate and thorough review of my account to correct these errors and ensure the terms of my plan are accurately reflected in all future statements. Additionally, I expect a detailed explanation of how these mistakes occurred and what steps will be taken to prevent similar issues in the future. I hope for a prompt and satisfactory resolution to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation