Consumer complaint received 2024-12-12 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
I'm XXXX XXXX and my Son, who takes care of me 24/7/365 days XXXX XXXX and I went to Chase Bank in XXXX XXXX XXXX XXXX Il and we went to the drive thru teller because I don't have an atm or debit card with the bank, because of a company in the past that was trying to debit my account without my authorization. I filled out a withdrawal slip and put it in the tube and sent it to the teller. The teller said that the account was frozen and that she will send us back the withdrawal slip and my id. She also said to come inside the bank. 
So my Son XXXX XXXX pulled to the front of the bank and I went inside to see what was going on. A banker said that my account was under review and being investigated for fraud. She gave me a number to call in XXXX, TX with the area code ( XXXX ) XXXX. So we called the number and it was too late to get a hold of someone, the office was closed. So we called XXXX because the branch was closed and a rep asked for verification over the phone, and my Son said we don't give out Social Security numbers over the phone. The rep said give an account number and I gave him my savings account number. He also said that the account was under review and that he would have to transfer me to a chase bank specialist for more information. The specialist got on the phone and asked for verification so I gave him my savings account information and he said that he couldn't pull up my account. But the rep was able to do it. Which was very weird. So I gave him my Social Security number and he said that my account was frozen because its being investigated by a Global Security Investigation Team. I asked for more information and he said to come in to the bank and we would be able to work it out. So yesterday morning my Son XXXX XXXX and I went to the Chase Bank in XXXX and the banker sat me down for 2 hours just to tell me the same information that everyone else were saying. She also acted like she couldn't find the fraud number that was given to me from the other branch. But when she finally found the number and called it she said the lady wasn't at her desk and to call back in one - two hours. We called the number and the lady never answered, so we left a voicemail. I truly believe the fraud and/or scam was done internally ( employees ). What I would like is access to my account so I can pull my money out of Chase bank and take my business elsewhere. I have bills to pay and I don't have access to my own money. There is a direct deposit from the U.S. Treasury that was deposited in my account yesterday morning as all of this was going on. I called the bank the day before to ask about my deposit and the rep ( lady ) on the phone said it will be in my account on XXXX XXXX, but never said anything about my account being frozen, until my Son and I tried to withdraw funds. In business per the UCC, I do know that businesses are supposed to give notice and notice was never given. Usually when XXXX experiences fraud they would usually reach out to me but they never did. I'm highly disappointed and do not want to deal with this bank anymore.

Company response to consumer: Closed with non-monetary relief