Consumer complaint received 2021-03-10 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Fraudulent loan
Company: Navient Solutions, LLC.
State: IL

Complaint narrative:
attended the XXXX XXXX XXXX XXXX and XXXX in the Fall of XXXX. In XXXX the counselor at the time told me that I needed to reapply, my mother was with me at the meeting as the counselor revealed I didn't have enough money to continue my education. The counselor then told us that there was a program that would qualify me for an independent loan. The counselor then proceeded to say I could apply for this loan only if I was denied the initial loan. The loan she spoke of however asked for a co-signer of which to re-apply however, my mother was unwilling to co-sign for a loan, and clearly and boldly stated that this was something she did not and couldn't do because of her own situation. The counselor assured us based on my mothers information that we would be denied the initial loan in order to qualify for the second loan due to us not meeting the household income requirements. We trusted the counselors advice and went forward with the original application with my mother as a co-signer with the understanding that we would be denied the initial loan in order for me to be independently qualified for the alternative loan. The initial loan was denied which caused me to qualify for the alternative loan. 

When I completed an XXXX XXXX program I began to receive letters in the mail stating that my mother and I had a private loan at a 12.5 % interest rate. I was confused because I didnt recall being approved for a loan with my mother as a co-signer, nor did I believe that I applied for a loan at a rate of 12.5 %. After several attempts throughout the years of trying to contact Sallie Mae at the time ( now Navient debt collectors ) and no one could provide me with information on the loan but kept insisting that I make a payment. Since no one could provide me with information, I refused to pay the loan. As a result, I began receiving harassing phone calls from debt collectors ; they even began to contact my mother and threaten to sue her if she failed to make a payment. Because of fear and intimidation, my mother made a payment thinking it would stop the abusive tactics from debt collectors. I eventually was able to reach upper management of Sallie Mae and they informed me that the original loan with my mother as a co-signer was initially denied but then months later it was approved. This was all without my knowledge. Sallie Mae claimed that because it was used by the school that the money is still owed, regardless of me being informed. When I expressed my grievances they refused to acknowledge any wrongdoing and insisted that I pay. I did some research on the school and its name has changed to XXXX XXXX. I was informed that the school is now shutdown and the Treasury Department is attempting to buy the student loan debt. The current Balance amount is XXXX My purpose in writing this letter is to encourage your organization to stop this transaction from happening. These loans should be forgiven and canceled out, especially since the school is now shut down. Please help free me from student loan debt that I was tricked into this situation is putting a hold on my educational pursuits as well as living domicile please help me from being trapped in bonds of undeserved debt and poor credit worthiness due to the unfair and illegal practices of XX/XX/XXXX/XX/XX/XXXX To add to the XXXX XXXX was and is not transferrable to other schools.. I ask that you investigate this case those practices and offer forgiveness of all loans originated through XX/XX/XXXX/XX/XX/XXXX.

Company response to consumer: Closed with explanation