Consumer complaint received 2025-01-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Dear CFPB and Wells Fargo Representative, I am filing this complaint regarding Wells Fargos failure to issue the {$2500.00} Premier Checking bonus despite meeting all the stated eligibility requirements.

Account & Promotion Details : 1. Premier Checking Account ending in XXXX opened at a Wells Fargo branch on XX/XX/XXXX, with banker XXXX XXXX ( XXXX ID XXXX ). 
2. Promotion enrolled : Open or Upgrade to a Premier Checking Account and Get a {$2500.00} Bonus ( Promo Code : XXXX ). 
3. Eligibility at Offer Signup : The attached Wells Fargo account opening receipt clearly confirms that the promotion offer was applied to my account and I am eligible for this offer. Additionally, Wells Fargo 's system did not reject the promotion code or indicate ineligibility at the time of account opening.

Promotion Terms & My Compliance : I have attached a copy of the promotion terms, which state : " Eligibility Restriction : You are not eligible for this offer if : You have received a bonus for opening a Wells Fargo Premier Checking account within the past 12 months Requirements : Open or upgrade to a Premier Checking account by XX/XX/XXXX. 
Bring $ XXXX in new deposits to qualifying linked accounts within 45 days of account opening. 
Maintain at least a {$250000.00} balance through Day 90 after account opening. '' My Compliance with All Requirements : Bonus Eligibility : My last Premier Checking bonus was issued on XX/XX/XXXX, which is more than 12 months before I opened my new Premier Checking account on XX/XX/XXXX. Please note that the promotion terms explicitly state " Premier Checking bonus, '' not bonuses for other account types, such as Everyday Checking or savings account bonuses. 

Deposit & Balance Maintenance : 1. I deposited {$250000.00} into my linked Wells Fargo Advisors account on XX/XX/XXXX ( within 45 days ). 
2. My linked account has maintained a balance exceeding {$250000.00} through today ( XX/XX/XXXX ). 
3. As further proof, I have not been charged a monthly fee on my Premier Checking account, which requires maintaining $ XXXX in statement-ending qualifying balances. 

Bonus Payment Timeline : 1. Day 90 after account opening : XX/XX/XXXX. 
2. Bonus issuance deadline : XX/XX/XXXX ( 30 days after Day 90 ). 
XXXX. Current date : XX/XX/XXXX, and I have not received the {$2500.00} bonus. 

Request for Investigation : I have fully met all eligibility criteria and followed the promotions terms precisely. Since Wells Fargo 's system did not reject my eligibility when entering the promotion code, there should be no issue with receiving my bonus. 

I request a formal investigation into Wells Fargos failure to honor this promotion and the prompt issuance of my {$2500.00} bonus.

I have attached : 1. A copy of the promotion terms.

2. Account balance screenshots showing continuous compliance with the deposit requirement.

3. Account opening receipt showing offer code is valid and is available to my account.

Thank you for your assistance in resolving this matter.

Best regards,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation