Consumer complaint received 2026-07-07 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Radius Global Solutions LLC
State: CA

Complaint narrative:
Complaint Against : XXXX XXXX and Radius Global Solutions I am filing this complaint because XXXX XXXX and its collection agency, Radius Global Solutions, are reporting a disputed debt to the credit reporting agencies that has damaged my credit score. XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I cancelled my XXXX XXXX XXXX XXXX on XX/XX/XXXX because of a notification they sent to me in late XXXX XXXX of a future rate increase of $ XXXX, ( 5.6 % ). When I called to cancel, the phone representative refused to take my cancellation and we argued for over XXXX minutes during which he insulted me and became very aggressive. I am not part of any contract plan that requires me to continue my service with XXXX. On XX/XX/XXXX, I attempted to cancel my service a second time using the online XXXX chat service via my account portal. After XXXX pages of text/chat with a representative named XXXX, XXXX agreed to cancel my service and refund me {$28.00} for prorated credit. The next day, I noticed that I was charged {$94.00} by XXXX for a new month of service at the higher rate. I did not authorize this charge and notified my accountholder XXXX XXXX XXXX that I disputed the charge. XXXX XXXX XXXXXXXX investigated my claim and, a few days later, reversed the charge to my XXXX XXXX XXXX account. In XX/XX/XXXX, I received a bill from XXXX that claimed I owed a balance of {$90.00}, which included a late fee of {$25.00}. I dispute that I owe this amount because I cancelled my service. On XX/XX/XXXX, XXXX XXXX placed adverse notices with the XXXX credit reporting agencies. I observed the drop in my XXXX XXXX in XX/XX/XXXX. Since learning of the alleged balance they claim that I owe, I have contacted XXXX and/or Radius Global Solutions on three separate occasions ( XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ) to notify them that I dispute the debt. During each communication, I clearly informed them that I do not agree that I owe the {$90.00} and requested that they investigate the matter and provide details about why I was billed for an extra month at the new rate I did not agree to pay, and why my account was not cancelled when I requested it. Despite my repeated communication, good faith efforts to resolve the dispute, and requests for additional information, Radius Global Solutions only provided a copy of the past due bill that was sent to me by XXXX as the basis for their investigation. They reported my account as a collection account to the credit bureaus, added their {$17.00} fee to the collection, and now claim that I owe a balance of {$100.00}. The collection reports they have filed with XXXX XXXX XXXX XXXX have caused significant harm to my FICO credit score. To the best of my knowledge, the account has either not been reported as disputed or has continued to be reported without adequate investigation into the accuracy of the debt. I have also been unable to obtain sufficient documentation demonstrating how XXXX XXXX calculated the alleged balance or why I remain responsible for a charge that occurred after cancelling my service. XXXXRadius has also ignored my request for the transcript of the recorded conversation with their phone representative on XX/XX/XXXX, when they refused my first attempt to cancel my service. I respectfully request that the CFPB require XXXX XXXX and Radius Global Solutions to : XXXX. Conduct a thorough investigation into the validity of the alleged {$100.00} debt, including the review of transcripts of my communications with their representatives on XX/XX/XXXX and XXXX, XXXX. XXXX. Provide complete documentation, including effective date of cancellation and evidence of proration, supporting the balance they claim is owed. XXXX. Provide the appropriate statute or agreement that shows why I must pay for an extra month of service that includes the rate increase that was the basis for my cancellation. XXXX. Correct any inaccurate information being furnished to the consumer reporting agencies. XXXX. If the debt can not be fully substantiated, immediately request deletion of the collection account from all consumer credit reports maintained by XXXX XXXX XXXX XXXX XXXX. Confirm in writing that all inaccurate reporting has been corrected and that the collection account has been removed if the debt can not be verified. The reporting of this disputed debt has negatively affected my creditworthiness and my ability to obtain favorable credit. I am seeking a fair resolution based on accurate reporting and compliance with applicable consumer protection laws. I have retained records of my communications disputing this debt and am prepared to provide those records, along with any supporting documentation regarding the cancellation of my XXXX XXXX XXXX, upon request. Thank you for taking my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief