Consumer complaint received 2025-04-03 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: TN

Complaint narrative:
I meet XXXX XXXX on XXXX as he was considered an XXXX XXXX XXXX and runs a business as such. I inquired about a future XXXX  in XX/XX/XXXX that would be happening with the next 6 months from then. I asked him how much for a male puppy & the cheapest pick he had was for XXXX. We agreed on this put I told him I will let him know for sure. On XX/XX/XXXX I sent him a payment of {$500.00} after he sent me over the contract stating what I would owe, what the XXXX  was for, & his information and such. I did not sign the contract as it had a female on there and I was purchasing a male puppy. I had already sent my deposit, he said he would get it corrected but never did but we already had a verbal and written agreement via messages. I then sent payments on XX/XX/XXXX for {$200.00}, another payment on XX/XX/XXXX for {$300.00}, XX/XX/XXXX for {$200.00}, XX/XX/XXXX for {$100.00}, in this day he asked if I could send another payment and he would knock off the price by {$700.00} so I sent another payment on XX/XX/XXXX again for {$200.00}. Then proceeds to make payments XX/XX/XXXX for {$300.00}, XX/XX/XXXX {$200.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$100.00}, XX/XX/XXXX {$100.00}, & last payment was for {$2000.00} on XX/XX/XXXX. We did go back and forth about who he was going to use for the female but when he finally came to agreement in XXXX I never got my puppy from then on. I have asked several times for a refund which I have several screenshots stating he would but never has. Ive contacted cashapp on more than one occasion about being disputing these transactions as the service was not render and they have a options for disputes for this but yet cashapp tell me because I sent the money in general they cant do anything about it and I can only request the money back. But yet yall have a option for service not render and I have several proof of the service not being rendered but cant even provide this proof because they dont let you dispute for completed payments nor payments sent in general for that matter. I have tried to file for small claims court but have yet to receive any court date because he has to receive it by certified mail which that has been a issue hence why its been 3 years and Im still trying to fight to get my money back. Cashapp is the only way of making this happen just like any other bank would after they do a investigation. I have all of the proof of our encounter, proof of contract, proof saying he would refund, proof I never got the dog, & proof of payments sent even on the payments it says what I was sending the money for ( a good/service ) as the person will not refund no matter how many times I can try to request it. I dont feel this is right or fair as they consider their self a banking app with checking and savings and being able to get your check deposit but when it comes to issues with payments they are silent about helping you.

Company response to consumer: Closed with explanation