Consumer complaint received 2025-02-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: SUNCOAST CREDIT UNION
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX XX/XX/XXXX Suncoast Credit Union Attn : Credit Reporting Department XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Subject : Dispute of Negative Account Information - Request for Immediate Removal Dear Sir/Madam, I am writing to formally dispute the negative account information currently reported on my credit file in connection with account number XXXX ( opened on XX/XX/XXXX ). The following discrepancies and violations of consumer law require immediate removal of this account from my credit report within 15 days due to factual inaccuracies and non-compliance with the XXXX*Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ).

Discrepancies in Account Reporting : 1. Incorrect Balance Information : The balance listed as {$1900.00}, with the status of " charged off '' and the past due amount reported as {$1900.00} as of XX/XX/XXXX, is inaccurate. While this account was reportedly paid off, the negative balance and past due amount persist, making the account appear unresolved. This contradiction violates FCRA Section 1681s-2 ( b ), which requires furnishers of information to report accurate data to credit reporting agencies.

2. Payment History : The payment history for 67 months ( XXXX XXXX XXXX  ) continuously lists a charge off ( CO ) status. This indicates an unresolved, non-paid debt, which misrepresents the actual status of this account. Since this account was paid off, the status should accurately reflect that, not continue to indicate an unpaid charge-off. Such misrepresentation is in direct violation of FCRA Section 1681c, which mandates the accurate and timely reporting of account statuses, and specifically, the requirement to update or remove a charge-off once it has been settled. 

3. Inaccurate Reporting of Payment History : The status reports a continuous charge-off ( CO ) status, which fails to reflect any settlement, closure, or resolution of the debt. This negative reporting has damaged my credit and, under FCRA Section 1681e ( b ), violates the obligation to maintain accurate and complete information on credit reports.

4. Failure to Update the Account Information : The last payment recorded was XX/XX/XXXX, yet the account continues to reflect a charged-off status. Given that the account was paid off, this failure to update violates FCRA Section 1681c ( a ) ( 4 ), which mandates that negative information be updated or deleted if it is not substantiated.

Legal Violations and Request for Immediate Removal : 1. Fair Credit Reporting Act ( FCRA ) : Under the FCRA, all information reported to credit bureaus must be accurate, timely, and complete. The ongoing reporting of a charge-off status despite the account being paid off is a violation of Section 1681s-2 ( b ) and Section 1681c ( a ), and the continued misreporting constitutes an actionable offense under Section 1681i, which requires the correction or removal of inaccurate data.

2. Emotional and Financial Strain : This inaccurate and damaging account entry has caused significant emotional distress and financial strain, limiting my access to new credit, loans, and mortgages, and harming my ability to rebuild my financial stability. Such ongoing harm is a direct result of the violations mentioned above. 

3. Violation of Fair Debt Collection Practices Act ( FDCPA ) : The continued reporting of a charge-off on a settled account constitutes misleading and unfair debt collection practices, violating the FDCPA, which requires that debts be accurately reported and not misrepresented. 

Request for Immediate Action : Due to the above-listed discrepancies and violations of my rights under consumer protection laws, I am requesting the immediate removal of this account from my credit report within 15 days, The continued reporting of this erroneous entry is a direct violation of the FCRA and FDCPA, and I demand prompt correction. 


Please send me written confirmation once this account has been removed from my credit report. I look forward to resolving this issue promptly. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation