Consumer complaint received 2025-05-31 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Early Warning Services, LLC
State: VA

Complaint narrative:
I reached out to XXXX XXXX XXXX  via their XXXX as I saw a watch I wanted to purchase. I saw this watch at a lower price elsewhere so I asked if they would discount by {$500.00} making it {$5000.00}. XXXX and XXXX XXXX on XXXX. 
XX/XX/XXXX - Agreed to discount XX/XX/XXXX - XXXX asked if payment would be Zelle or XXXX. I indicated Zelle XX/XX/XXXX - Sent Zelle to XXXX XXXX - XXXXXXXX XXXX XXXX. XXXX payments made XXXX payment was {$2500.00} and the second payment of {$2500.00} was made on XX/XX/XXXX. On XX/XX/XXXX, I called XXXX to see if I could pull the Zelle transactions as I was concerned about this company. Because it had been XXXX hour since my second transaction, they couldn't pull it back and no option for the first transaction. I was told to wait to see if I received the item. If I did not, to call back and file a dispute. 
I received a Zelle request from XXXX XXXX  which I replied to the company that I already sent both payments and would not be sending additional payments. I was told XXXX XXXX was the father. 
Was told the following : You've absolutely nothing to worry about, XXXX. We are a fifth-generation, family-owned and operated jewelry store specializing in XXXX-certified diamonds, estate jewelry, and luxury watches. We have many reviews and testimonials, and we welcome any reference checks. Our dedication to excellence is demonstrated through our XXXX days guarantee on all watches. You may review or have it verified by a local dealer within XXXX days and return it for a full refund if not satisfied. 
I was given a tracking NO. XXXX through XXXX XXXX XXXX XXXX. 
XX/XX/XXXX - Tracking indicated that the package was delivered when it was not. contacted company and was told they would investigate. 
The company provided me a case # from the shipper of XXXX In the shipper comments it said XXXX. I asked the company if it went through XXXX with a signature required and no response. I asked for a refund which he did a " like '' on my comments. 
XX/XX/XXXX - Contacted company and said that I tried emailing shipping company XXXX and they did not respond. I also could not reach them via phone. Called XX/XX/XXXX and the phone has been disconnected. 
XX/XX/XXXX - Was told I would receive payment by XXXX  via XXXX. A claim was filed via logistics. 
Followed up at XXXX p.m. asking to be notified when payment was made. Then again XX/XX/XXXX XXXX times. XXXXFiled a police report, complaint via FTC, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX and Zelle. I submitted the report to Zelle last week. In researching the internet, I read horrible stories from people that tried to get Zelle 's help and they did not assist. In reading experiences, it was suggested to file this complaint because it would motivate Zelle to not just deny a claim. Others had success with this approach. Losing {$5000.00} to a company that looked legitimate is traumatizing. This company is still on the internet. I hope someone can help me.

Company response to consumer: Closed with explanation