Consumer complaint received 2025-01-08 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TN

Complaint narrative:
In XXXX of XXXX  I informed the apartment complex XXXX XXXX that I would not be renewing my lease ending in XXXX. I later changed my mind and was given the option to renew because my apartment had not been rented out. 

In XXXX of XXXX  my next bill online stated by balance was {$2700.00}. This was about {$1600.00} over what I normally pay. I immediately brought this to the offices attention in person. They were in agreement that this amount was incorrect. It was not possible that I could have a balance this great without several notices to pay. 

It was learned that because of the change in my lease renewal, the system created this error. The other issue was that this system did not allow for partial rent payments, so there was no way for me to make payment as they had not created the accurate bill. 

The bill was not corrected until the end of the month of XXXX. Although a late fee had been added they made an adjustment because it was not my fault for it being late. I did not immediately pay my due balance. Instead I requested another late fee waive for XXXX for which they declined. 

When XXXX rent populated in addition to the previous XXXX balance, the balance due was off again by about {$500.00} this time. I went into the office again to discuss the matter. Initially the office employee stated that any balance online was accurate. I asked if we could go over the bill which she agreed. After reviewing the bill there was an unfamiliar charge of about {$500.00} which she stated was likely from a previous balance. I explained that the online system did not allow for any partial payments, so a previous balance was not possible. She then agreed that the bill was not accurate for a second month. I again was not able to make the appropriate payment for now XXXX and XXXX. I was again expected to receive a waived late fee and also told that the IT department would potentially take another month to resolve the issue. 

However in XXXX I received a letter from XXXX lawyer, ( the company who owns the complex ). They stated that due to my behavior in the leasing office that I was now banned from entering and could only contact the office via writing. Over the next few days I contacted the corporate office expressing my concern as I had recently signed a new 1 year lease. Within XXXXwo weeks of the initial letter I received another letter from the lawyer stating my lease was now terminated and to vacate by XX/XX/XXXX. I did vacate the premise but still had not paid the XXXX and XXXX balance in addition to 20 days of occupancy for XXXX. 

The complex never created a correct balance due. Upon move out the complex supplied a final balance of {$5700.00}. This included a {$990.00} reletting fee and another nondescript fee of {$170.00}. My balance as of XXXX was stated as {$2800.00} but that was the inaccurate amount which started the initial issue. My rent was normally {$1100.00}. There was also another rent charge of {$1700.00} which I cant understand how that number came to be. There was also a general {$400.00} fee for utilities. 

When my balance was turned over to collections I stated these same facts and shared documentation including letters from the lawyer and the date of my new apartment lease. They responded with the same finalized bill that XXXX XXXX created as verification of my debt. The debt collection is also charging interest and that is not something agreed to in my lease. 

Included as documentation are the letters from the lawyer, my new lease after moving out, the bills created by XXXX XXXX, and the bill collection from Genisis. Ive also included the initial inaccurate balance for XXXX as well as XXXX separate months of previous rent payments to show the disparity in what is claimed that I owe. I have not included my lease with XXXX which is a physical paper copy. It does not discuss interest due or my responsibility for the reletting fee if I did not voluntarily end my lease early.

Company response to consumer: Closed with explanation