Consumer complaint received 2025-04-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: TX

Complaint narrative:
I had a dispute case with XXXX XXXX ( XXXX XXXXXXXX ). The issue is back in XX/XX/XXXX, I ordered a round trip bus from XXXX  ( from XXXX to XXXX, then back ). The first half of the trip has no issue. The issue happened on the seond half ( from XXXX back to XXXX ). On the website and also when I book the ticket, the date and time is showned as the bus will leave at XXXX on XXXX ( See XXXX ). However, on that date, the bus actually leaves before that. I'm able to get a screenshot from XXXX 's real-time bus track to show that on their record they showed the bus left at XXXX on XXXX ( see XXXX ) ( even though myself felt it left before that time as I was at the bus stop and waiting for bus before XXXX and never saw the bus ). But at least XXXX 's own record proved that the bus left before its schedule time, and as a customer, I did not receive any email/phone notification beforehand. I tried to call their customer line at the same date ( XX/XX/XXXX ) but received response that " the bus is operated by its sister company, not them. Therefore they can not take responsibility for that. '' Therefore, I submitted dispute charge on XXXX XXXX  website on XX/XX/XXXX. I got an notice from XXXX asked me to submit some information explain why I want to dispute charge on XX/XX/XXXX online. After I submitted the detailed explaination, I received another update notice on XX/XX/XXXX. I'm able to access the letter online on XX/XX/XXXX. The letter said flix provided some information and response, and asked me to provide response based on flix 's reponse. But online, I only see XXXX page notice but no flix response ( see attachment3 ). So I write back said " I'm only see XXXX page notice but no flix response, please provide me the information provided from XXXX. '' I wrote that and updated in APP on XX/XX/XXXX, then on XX/XX/XXXX I got the dispute case closed without any response from bank. XXXX weeks later, I received paper mail from XXXX bank. That mail contains the XXXX notice they showed online on XX/XX/XXXX, as well as all XXXX response ( Finally included! ). I reviewed, I saw XXXX just provide response indicated I bought the ticket, but they did not show any proof or response address their bus left earlier issue. I called back to XXXX XXXX  again on XXXX, told them they closed my dispute case without get my response or respond to my request on XX/XX/XXXX. I now want the case re-opened and re-check. The agent told me they would submit a request to ask the XXXX who invest my case to give me a callback sometime that week. However, I waited and did not receive any callback that week. I waited another week, still no called back. I called XXXX XXXX  again, agent told me the XXXX who invest my case wrote note said they called me on XXXX, and my voicemail is full. The XXXX is lying as I did not receive or miss any call on XXXX. ( See XXXX as my call history on XXXX. There is no anonymous call on that day. )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation