Consumer complaint received 2025-01-21 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: Block, Inc.
State: GA

Complaint narrative:
Subject : Formal Complaint Regarding Denial of Disputes and Failure to Resolve Transaction Issues Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint regarding my disputes with Cash App and Square over unauthorized or unresolved transactions from my business account ( XXXX XXXX ). I made several payments to a merchant that I did not receive goods or services for, and my attempts to resolve these issues have been unsuccessful, despite numerous efforts. 

Transaction Details : Payments made : {$130.00} {$100.00} {$110.00} {$180.00} Total : {$520.00} Merchant : [ Merchants Name or Description ] Payment Dates : [ Dates of Transactions ] I had entered into an agreement with the merchant for goods that I have yet to receive after the agreed-upon timeframe. To support my claim, I have screenshots of my communications with the merchant, outlining the agreed timeline and payment arrangements. Despite waiting for a reasonable amount of time, no items were delivered, and my attempts to contact the merchant directly have been unfruitful. 

In response, I initiated a dispute with Cash App, the bank associated with my business account, which is protected under FDIC regulations and Cash Apps Terms and Conditions. Unfortunately, Cash App denied my disputes, failing to refund the payments or provide an adequate resolution. 

My Concerns : XXXX. Denial of Disputes : I have made several attempts to dispute these transactions, but Cash App has not upheld its responsibility to protect me under its terms, including protection for transactions made through its platform. 
XXXX. Lack of Action : Cash App has failed to resolve my case or issue a refund, despite clear evidence of the merchants failure to deliver the agreed goods. 
XXXX. Unresolved Account Issues : In addition to the above, I am concerned about the lack of action on previous accounts tied to Cash App, including ( XXXX XXXX XXXX XXXX XXXX XXXX, $ XXXX ), for which I am eligible for compensation under the settlement involving Cash App. 
XXXX. Violation of Consumer Protection Laws : Cash Apps actions may be in violation of federal and state consumer protection laws, including the Electronic Fund Transfer Act ( EFTA ) under 15 U.S.C. 1693 et seq., which governs the handling of unauthorized transactions and disputes, and the Truth in Lending Act ( TILA ) under 15 U.S.C. 1601 et seq., which mandates transparency in financial transactions. 
XXXX. Class Action Settlement : I am also seeking compensation for my part in the class action settlement against Cash App, as I have experienced financial harm related to previous accounts, and am entitled to compensation as a result of the violations cited in the settlement. 

Request for Action : I request an overturning of Cash Apps decision regarding my disputes and a refund of the total {$520.00} for the undelivered items. Plus compensation from the settlement {$10000.00} for my data being leaked and fees imposed illegally and emotional distress I request an investigation into my eligibility for compensation as part of the class action settlement against Cash App for issues related to my business accounts ( $ XXXX, $ XXXX, $ XXXXXXXX XXXX XXXXcrafter ).

Relevant Legal Violations : 15 U.S.C. 1693 et seq. ( EFTA ) : Failure to protect consumers against unauthorized transactions or resolve disputes in a timely manner.

15 U.S.C. 1601 et seq. ( TILA ) : Failure to provide transparency or clarity in terms and conditions related to payments and disputes. 
State consumer protection laws : Cash Apps practices may be in violation of applicable state-level consumer protection regulations as well. 

I kindly request your assistance in ensuring that Cash App and XXXX fulfill their legal obligations to resolve this matter and compensate me for the losses I have incurred. 

Thank you for your attention to this matter. I look forward to your prompt response and action. 

Sincerely, XXXX XXXX Cash App Account ID : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation