Consumer complaint received 2026-06-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: NC

Complaint narrative:
I am filing a formal complaint against Block, Inc. ( Cash App ) for an explicit violation of the Electronic Fund Transfer Act ( Regulation E ) regarding a {$6300.00} financial fraud scheme performed by XXXX XXXX, aka XXXX. I formally notified Cash App support three times while the fraud was active, providing specific details of the criminal network laundering money through their platform. Cash App practiced 'willful blindness ' and issued automated denials without conducting the mandatory, comprehensive fraud investigation required by federal law. I demand that Block , Inc. immediately review my account activity logs, audit the chat transcripts where they were put on notice of a crime, and return my stolen money. I am submitting this formal report to document a highly structured, multi-layered financial fraud scheme executed by an individual perpetrator using Cash App as the primary payment rail.The full scope of the criminal operation includes : Unlicensed Investment Solicitation & Copy-Trading : The perpetrator solicited {$6300.00} from me under the pretense of selling a proprietary investment strategy. He explicitly demanded additional funding to be placed into an offshore, unregulated broker ( 'GatesFX ' ), which he intended to manage via copy-trading services despite holding no regulatory licenses to manage public funds. Corporate and Bank Fraud Coercion : The perpetrator pressured me to purchase and utilize an 'aged shelf corporation ' for the sole purpose of falsifying records to illicitly secure large-scale business credit and commercial funding. This funding was to be funneled directly into the offshore trading account for him to trade illegally. Immediate Liquidation of Proceeds : Upon receiving my i {$6300.00} via Cash App, the perpetrator instantly liquidated the funds, publicly posting photographic evidence of the cash withdrawal and a XXXX receipt to market and validate his illegal, unlicensed investment scheme. Cash App has been explicitly notified of these federal violations, including Wire Fraud ( 18 U.S. Code 1343 ) and Unlicensed Money Transmission ( 18 U.S. Code 1960 ). By issuing repeated automated denials and refusing to escalate this to their Anti-Money Laundering ( AML ) division, Cash App is practicing willful blindness and harboring an active criminal network. I demand a full compliance investigation and the recovery of my {$6300.00}. '' Crucially, the perpetrator operates as a direct financial affiliate of the offshore broker ( 'XXXX ' ). He receives guaranteed financial kickbacks and affiliate payouts from the broker regardless of whether my trades win or lose.This affiliate relationship establishes an undisclosed conflict of interest and direct fraudulent intent. The perpetrator intentionally used Cash App and XXXX XXXX rails to funnel my {$6300.00} into a system designed to enrich himself through hidden commissions, while exposing me to unauthorized, unlicensed, and highly risky copy-trading strategies. '' Additionally, the perpetrator utilized predatory emotional coercion and romance scam tactics to lower my guard and manipulate my financial decisions. The perpetrator used affectionate language, calling me 'his love, ' and explicitly lied about the destination of the funds.He falsely claimed the money would be put toward a 'plane ticket ' to see each other, using this emotional manipulation as a front to extract the {$6300.00} before funneling it into his unlicensed corporate and securities fraud scheme. This establishes that my 'authorization ' of the transfer was entirely induced via fraudulent deception, identity manipulation, and emotional exploitation. The perpetrator has systematically refused to provide a physical address or verifiable identity documentation. This active concealment of his physical location demonstrates a clear consciousness of guilt and a deliberate effort to evade law enforcement and financial tracing. Cash app continuously cut me off chat and use basic 1,2,3 one click options for choices refusing to adequately look at evidence of their clients illegal operations.

Company response to consumer: Closed with explanation