Consumer complaint received 2025-10-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: Exeter Finance, LLC.
State: AL

Complaint narrative:
Issue : Predatory lending, unauthorized repossession, privacy violations, deceptive response to prior CFPB complaint, and refusal to return vehicle.

Details : I am filing a new complaint against Exeter Finance due to serious legal violations and newly discovered evidence that directly contradicts their prior statements to the CFPB. Their actions reflect a pattern of predatory, deceptive, and unlawful behavior.

1. Predatory Lending Exeter Finance approved me for a vehicle loan with highly abusive terms : An APR of 28.95 % A finance charge exceeding {$31000.00} more than the actual price of the vehicle Payments applied almost entirely to interest After charge-off, their portal displayed a 0 % APR, which is deceptive and violates the Truth in Lending Act ( TILA ) These terms are unconscionable and exploitative. Exeter blamed the dealer, but as the finance company, they bear legal responsibility for servicing and enforcing the loan.

2. Unauthorized GPS Tracking & False Statements Exeter repossessed my vehicle from my grandmothers private home a location I never provided on my application or loan documents. There is no possible way they could have located my vehicle there without using GPS tracking or some other form of unauthorized surveillance.

Yet in their CFPB response, Exeter claimed : We are unable to substantiate any claims of GPS tracking being used on your vehicle.

This is a false and misleading statement, likely made to avoid regulatory scrutiny.

No tracking was disclosed at contract signing, making this a violation of : Privacy laws Contract law Basic consumer rights 3. Illegal Repossession Without Proper Notice Exeter : Claims to have sent a Notice of Right to Cure, but mailed it to a wrong address Repossessed the vehicle on the same day the Intent to Sell letter was dated Failed to give me any advance notice or opportunity to cure default This violates Alabama Code 7-9A-611, which requires : A clear and accurate notice of default A right to cure period Proper mailing to the consumers actual address 4. Inaccurate Credit Reporting Exeter has reported : Fluctuating and incorrect balances No reduction in principal Misleading APR displays in the customer portal Refused to correct or validate the full loan balance I dispute these reports under the Fair Credit Reporting Act ( FCRA ) and have notified Exeter. They have refused to make corrections.

5. Request for Immediate Return of My Vehicle Given that the repossession was : Executed without proper notice, Based on an unlawful and predatory loan, and Carried out using unauthorized GPS tracking, I demand the immediate return of my vehicle and cancellation of any further repossession, auction, or deficiency balance collection efforts.

Requested Action : I respectfully request that the CFPB : Investigate Exeter for predatory lending practices Investigate and sanction Exeter for false statements made to the CFPB Investigate Exeters use of undisclosed GPS tracking Require return of the wrongfully repossessed vehicle Require correction of credit reporting inaccuracies Refer Exeter for enforcement and regulatory penalties Require Exeter to immediately cease and desist all collection, sale, or auction activity Require Exeter to provide written confirmation that no sale or transfer of the vehicle will occur while this dispute and regulatory investigation are unresolved Consider enforcement action for noncompliance with federal dispute and cease-and-desist protections I am also consulting legal counsel regarding potential violations of : TILA FCRA State and federal privacy laws Alabama Code 7-9A-611 6 . Cease and Desist + Formal Dispute Ignored On [ insert date ], I sent Exeter Finance a formal dispute letter and cease and desist notice. In that letter, I clearly stated : Cease and desist all activity related to the sale, auction, or transfer of the vehicle pending investigation.

Despite this, Exeter has : Continued collection activity Threatened or proceeded with the sale or auction of the repossessed vehicle Ignored my dispute entirely Investigate Exeter for adding unauthorized fees in connection with my dispute Require removal of all illegitimate charges, including this added fee Confirm whether Exeter is penalizing consumers for disputing loans or asserting rights under federal law This is a violation of my rights under federal consumer protection laws. Once a consumer formally disputes a debt and demands a cease and desist especially when also under regulatory review the creditor can not legally continue actions like auctioning or transferring the collateral.

Exeters refusal to pause the sale or respond properly demonstrates a willful disregard for federal law, regulatory processes, and basic due process.

7. Unauthorized Fees Added to Account After I submitted a formal dispute and cease and desist letter, Exeter improperly added a fee to my account balance. This appears to be a fee related to me asserting my legal rights under the FCRA and/or challenging the accuracy of their reporting and repossession practices.

This is : A form of retaliation against a consumer asserting their rights A violation of contract terms, as no such fee is disclosed in the agreement A likely violation of the Truth in Lending Act ( TILA ) and Fair Credit Reporting Act ( FCRA ), as they inflated the balance without legal justification This fee has further harmed my credit and increased the financial burden caused by their wrongful conduct.

Company response to consumer: Closed with explanation