vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
As always. I usually check my credit report monthly. On XX/XX/XXXX was exception that's when I noticed a few derogatory comments on my Experian credit report. On that same day XX/XX/XXXX. I called the number that was on the report and spoke with a representative from XXXX XXXX. I was told I'm being recorded. Then I was asked a series of questions which I answered. During our brief conversation I asked the representative. What's mailing address on the invoice? She replied with a po box . I then told her I don't have a po box and it would be greatly appreciated if your company remove the derogatory report off my credit. She agreed. Fast forward to XX/XX/2021about a week later nothing has done in this regard. Please help. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; CA XXXX XXXX Thanks- XXXX XXXX .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
My credit profile is inaccurate which is not fair to me. Please investigate this and fix it. Im really sick and tired of these XXXX. Should there be any updates on my inquiries, Im gon na go to court

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: UT

Complaint narrative:
These accounts are not mine. According to USC 1695 and FCRA along with FDCPA rights, any unauthorized and fraudulent activities must be removed and blocked from reporting to my credit reports. I have attached documentation of the letter that was sent to the furnishers on XX/XX/2021. They are still contacting me and this was shown up on my Equifax credit report. I will sue them if they continue to collect debt that is not mine.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: CURO Intermediate Holdings
State: TX

Complaint narrative:
AD Astra Recovery Service Has but a Collection on my credit report that is not valid. I have disputed this and called the company. They claim they are a debt recovery company, and the debt I owe is from a SpeedyCash.com. This is not my account, and I have repeatedly requested copies of a contract with my signature. They can not provide this. This is hurting my credit, and I have been trying to purchase a home. Please assist. They claim I owe {$1300.00}. All my other accounts are all paid and on time. If this was actually my account, I would pay it. Thank you.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: OH

Complaint narrative:
I have Pro Collect on my credit report for a debt I have no knowledge of, they are collecting a debt they bought from a company I used to have dealings with but they never told me about this debt. I have asked Pro Collect to remove it from my report and they refuse, I have asked them to validate the debt and they refuse, there is no contract between them and the other company for them to collect on their behalf, I have also received threats from this company and harassing phone calls to not only me but one of my relatives. I sent a validation letter to them with a response of they didn't have to validate this debt and they state that there is a law suit against me but when I check with the courts they would've had to go through they state there is no suits or judgements against me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Resurgent Capital Services L.P.
State: GA

Complaint narrative:
I believe my rights as a consumer has been violated by LVNV Funding LLC and Resurgent Capitals Services. Both FDCPA and FCRA violations. My research on LVNV Funding LLC, Resurgent Capitals Services and XXXX XXXX XXXX XXXX the current servicer was named in a lawsuit that an approval was granted on. 
I have requested for LVNV Funding LLC to provide an original contract between myself and LVNV Funding that has my signature on it. Account with them is being passed or sold to different debt buyers without validation. On XXXX mailed a certified letter to LVNV Funding LLC it was signed for on XX/XX/XXXX, I requested a validation of debt. I received a letter from Resurgent Capital Services 2 letters in the same envelope dated for the same day.one stating they manages the account for LVNV Funding LLC. and has initiated a review of the inquiry recently received and 2nd Letters stating recent inquiry received and a summary of an account prepared by Resurgent Capital Services on behalf of LVNV Funding LLC and it is a statement from XXXX XXXX, from XX/XX/XXXX to XX/XX/XXXX. 
On XX/XX/XXXX I mailed a certified letter to Resurgent Capital Services dated XX/XX/XXXX it was picked up from post office on XX/XX/XXXX on XX/XX/XXXX I received the same 2 letters as before. 
On XX/XX/XXXX I sent a letter about my 3 prior requests informing them FDCPA violations and FCRA Violations. No response from Resurgent so I addressed my next letter directly to LVNV Funding LLC. mailed on XX/XX/XXXX delivered on XX/XX/XXXX. See attached. I received a letter dated XX/XX/XXXX from Resurgent Capital Services stating XXXX XXXX XXXX is the current servicer of this account. 

I received a letter dated XXXX XX/XX/XXXX From XXXX XXXX XXXX stating LVNV Funding LLC is their client. 
On XX/XX/XXXX I responded because they gave me 30 days. Requesting the same information. Please note the Privacy notice section with the list of companies under LVNV LLC. does this mean that at any time one of these companies can contact about the same debt and not validate it.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Shellpoint Partners, LLC
State: TX

Complaint narrative:
On XX/XX/XXXX I reached out to my current mortgage company ( New Rez ) to look into refinancing my home. I have been receiving multiple letters in the mail, from New Rez, to consider refinancing my home, so I called. I spoke with XXXX XXXX and she started the process with my refinance. She told me that based on her data base, my home was worth $ XXXX and that I would be able to not only have a lower monthly payment, but also get cash out ( XXXX in my pocket ). She repeatedly mentioned that she was " conservative '' with the value amount and that it may be worth more. The next day, XX/XX/XXXX, she called me back to lock in the rate and provided me with details to get my appraisal ordered/paid and started. That was the last time I ever talked to XXXX XXXX again, my loan officer, because she never returned my calls and emails. 

I got my appraisal done XX/XX/XXXX. The loan processor, XXXX XXXX contacted me about the loan a few days later and informed me that my house was appraised at $ XXXX and I wouldn't be able to get any cash out and would have to possibly pay small amount at closing still. I got an email from XXXX XXXX from Customer Support informing met me that I needed to provide bank statements that showed I had $ XXXX in my bank to bring to closing. Naturally I was confused and shocked that i would need to bring money to the table considering i was refinancing. I attempted to contact XXXX and no response back. I contacted XXXX as well and she called me back. XXXX mentoned that i was wanting cash out and to pay off debt that I didn't request to be paid off. ( Example : XXXX said that I requested my car loan to be paid off and it's my daughters loan which my daughter is paying off, not me ). XXXX also attempted to reach out to XXXX for me, since I had questions she couldn't answer, however XXXX still did not call back or email me back. The next week I told XXXX that I didn't want to continue with refinance because of how poor the service was and no return call back. 

I then contacted New Rez to put in a formal compliant in on XX/XX/XXXX. The took my information and told me that they would have one of the managers contact me back, that day. They mentioned they still had 2 managers in the office and they would call me back. Never heard back. I called back on XX/XX/XXXX and requested a follow up. The individual on the phone apologized for the delay in contact and was going to get a manager on the phone. I requested to speak to someone live and she assured me that I will have someone on the phone. I then was transferred to a voicemail, I left a message and have yet to ever hear back from anyone. 

On XX/XX/XXXX decided to reach out to another company to refinance my loan and get away from New Rez. I have owned several homes and I have refinanced in past before. I have never been with a mortgage company that has failed their clients this bad.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
Fraud Prevention XXXX XXXX XXXX XXXX XXXX , Texas XXXX XXXXo Whom It May Concern : We are writing this letter to formerly file a complaint regarding your decision to deny our request for reconsideration of our claim that the Citi Bank website and Citibank is responsible for allowing two unlawful withdrawals of wire transfers from our bank accounts ( XXXX and XXXX ). The reason for our filing relates to the following rationale : As stated in your letter dated XX/XX/2021, we requested support from the Consumer Financial Protection Bureau for a return of our money since you allowed an outside source to wire transfer approximately {$14000.00} of our funds which was unauthorized by us. Our dilemma is that we feel Citibank was totally responsible and assume that you have sufficient insurance to cover our loss. 
Secondly, since we still have some of our money in our accounts your office suggested that we call the XXXX number and request that you reopen our account o or obtain assistance from your support office to open up a new account so that we would have access to our remaining funds. After spending 1 hour on the phone with your staff we were advised that they were not able to assist us in our efforts to open an account and they did not offer any options on helping us. Furthermore, the individuals were unable to communicate clearly due to the fact that they were not Americans and appeared to be struggling with their XXXX accent to communicate with us other than advise us that no help was available. We will file a follow-up complaint with the Consumer Financial Protection Bureau and the Florida State Attorney General because there seems to be an ongoing struggle to get any help. Since your bank has caused this problem, you should have the courtesy in correcting it. We are asking for two things refund our money and have the courtesy to allow us to have access to our account. 
Respectfully yours XXXX and XXXX XXXX CC : Consumer Financial Protection Bureau Florida State Attorney General

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Nelnet, Inc.
State: OH

Complaint narrative:
Over the greater part of the last year I've been disputing inaccurate credit reporting on the behalf of Nelnet. I've completed countless dispute with both the creditor bureau and Nelnet to no avail. My latest dispute was a recent as XX/XX/XXXX. I was notified in writing Nelnet reviewed my account and an adjustment was made and reported to the bureaus. It's now XX/XX/XXXX and Nelnet most definitely made an adjustmentit 's just further inaccurate. I'm disputing accounts that contain late payments as recent as XX/XX/XXXX. Well, unless you've been under a rock, there is a government mandate to cease loan payments until XXXX due to Covid 19. To add insult to injury the accounts I'm referencing have been closed since XX/XX/XXXX. So in a nutshell I'm receiving late payments on closed accounts, despite the government mandate. In all it's a total of 6 late payments. My credit score has taken a 42 point hit because of this and no one seems to care to help, including the CFPB. I've attached a copy of my most recent credit report for review. Also, I explained to Nelnet that as a consumer I have the right to privacy and I never authorized Nelnet to report on me. I was told that information was included in my XXXX, which it does have a section entitled " credit bureau notification ''. However, my understanding of 15 USC 1681a ( d ) ( 2 ) ( i - iii ) is that the report excludes information solely as to transactions or experiences between the consumer and the person making the report. In addition, the corporation or any of its affiliates has to be explicit in communicating with the consumer that said corporation ( Nelnet ) intends to share any private information prior to initially sharing it with a third partyallowing the consumer to direct that such information not be communicated. I at no time neither via writing or verbally was disclosed this information. So in essence, Nelnet is wrong in reporting wrong information, wrongfully.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TD BANK US HOLDING COMPANY
State: NC

Complaint narrative:
Hello my name is XXXX XXXX. On XX/XX/XXXX I sent a letter to the credit reporting agencies regarding a dispute response of an account on my credit report that was inaccurate. I also sent a FTC letter and made a complaint to the CFPB regarding the investigation process and how XXXX and XXXX did not give me a proper answer regarding the investigation and their findings and also delayed their initial response longer than 60 days. In the letters i clearly noted that i was severely affected and my information stolen during the target and the XXXX data breach i am seeking the help of the CFPB. Target also sent me a letter on XX/XX/XXXX that they were respecting my right to dispute within the 30 days of notice and I sent them a responding letter back on XX/XX/XXXX providing evidence from XXXX of this inaccurate debt and I then received a letter two weeks later dated XX/XX/XXXX stating that they were closing the investigation and had not received any information violating my rights to uphold for the whole 30 days. Through this whole process they have failed to give me proper evidence of the validation of the debt and used deceptive tactics and failed to provide verification that I was the one that sought out the debt to being with and i want the item deleted from my credit report immediately. I deserved a proper investigation into the matter and not a template response in regards to a personal matter that is affecting me and my family.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Retail Merchants Associates
State: TX

Complaint narrative:
There is a collection on my credit reports for {$1500.00} that is not mine. I have disputed, and my dispute was denied. The company is called Retail Merchant Association. They have refused to send me any documentation, and they claim the original creditor is an XXXX XXXX in the XXXX of XXXX. I have never been in an ambulance in my life, nor have I ever been to the XXXX of XXXX. I need this resolved please.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
On XX/XX/XXXX, I sent a letter in regards to inaccurate items on my credit report. It has been well over 60 days and I have not received a response. I am being taken advantage of and my disputes are being totally ignored. In section 611 ( a ) of the FCRA, it plainly states that a failure to investigate these items within 30 days must result in a removal of the items from my credit report. It has been well over 30 days. It has been well over 60 days so they should be removed promptly. I demand these accounts be deleted immediately or I will be forced to file for litigation due to the stressed this matter has caused me. My information was also impacted by the Equifax data breach of XXXX, and my information could have possibly gotten into the wrong hands.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
I am XXXX XXXX XXXX and I am submitting this complaint myself and there is no third party involve.My request for the correction and removable of the erroneous information about my inquiries has been diligently neglected by Equifax. Despite sending them the last letter, dated XX/XX/XXXX, for the said request, I have not received any response up to this date. Besides, the inaccurate information about my inquiries is still on my reports. Therefore, Equifax has not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time permitted by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as willful negligence and non-compliance with federal statutes. Below are the inquiries that are still reporting on my account : XXXX XXXX XXXXDate of Inquiry XX/XX/XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX has repeatedly provided misinformation on my credit report over the course of the last 12 months. 
- XX/XX/XXXX flagged as past due 30 days - incorrect as there was no payment owing - XX/XX/XXXX reported i owed {$5600.00} which was false and an incorrect amount- XX/XX/XXXX flagged a 30 Days past due requesting {$1000.00} x 12 payments per month ( {$13000.00} ) which is an incorrect amount and an attempt to collect an amount over 2x any outstanding balance- XXXX XXXX reported as 30 days past due. ( payment was made before the XXXX XXXX ) The lease agreement states the payments are due on the XXXX of each month so therefore any payment made on or before the XXXX of the following month is indeed within 30 days. 

I have attached the agreement and the log of payments which I agreed during the Covid 19 pandemic i would be making the following month before the 30 days past due mark. 

I have reached out to XXXX Corporate complaints and Collections and Customer Service whom have openly admitted on recorded phone calls that the payments for {$1000.00} were incorrect yet they still insist they will not remove the account. 

This has been escalated by XXXX to her superior XXXX XXXX - Assistant VP of Consumer Complaints Compliance on the XXXX XXXX whom has been unable to investigate satisfactorily so therefore this needs to be escalated. I am not convinced on the legitimacy of the investigation as they show no clear understanding of the issue of any real attempt to resolve.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
My credit profile is inaccurate which is not fair to me. Please investigate this and fix it. Im really sick and tired of these XXXX. Should there be any updates on my inquiries, Im gon na go to court.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Southwest Credit Systems, L.P.
State: IL

Complaint narrative:
I have asked the company to provide me with a wet signature or original contract, and a chain of sale from original creditor validating that I owe the debt in question

Company response to consumer: Closed with explanation
Consumer complaint received 2021-09-30 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
on XX/XX/21 account XXXX was disputed with company XXXX/XXXX  XXXX XXXX XXXX and this account still appears on my consumer report/file, which is damaging my reputation.

Company response to consumer: Closed with explanation