Consumer complaint received 2025-03-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Sezzle Inc.
State: TX

Complaint narrative:
On XX/XX/XXXX, I placed an order # XXXX with Sezzle. The order was placed on XXXX with merchant XXXX A Posh so I thought. Once the order was placed through Sezzle. I went to the site to check for my order number. When I tried to go back to the site, it would not let me click in. I then went to my email to check and see if I got an order number. I receive the email but the email was from a different link, which is Realard.com saying thank you for your order. My order was {$80.00}. Which was very strange because the name of the company changed. When I clicked on the order summary, it would not bring up my order details. It then said to verify your account for security purposes so it asked for my email. When I entered my email a new link popped up. When the link popped up I then tried to review my order summary. A pop-up window said your link has expired. I immediately knew something was wrong. Thats when I emailed Sezzle to ask that the payment is stopped because I was scammed. I then went online to try to see if anyone else has an issue with this advertisement on XXXX. I was able to screenshot this saying that it was a scam and not to order from the advertisement on XXXX to only order from the actual company. I have been back-and-forth with Sezzle about this issue since XXXX when I placed the order. Ive asked for a refund because I was scam and nothing has been done. They opened a dispute but kept asking for tracking information. How can I get tracking information when theres not a real company? I continue to explain this to them. I sent screenshots of the expired link that I received also screenshots of other consumers saying they were scammed through this XXXX advertisement as well. It is now XX/XX/XXXX and they closed out they dispute, saying insufficient information received. I have sent several emails to Sezzle explaining that I do not have tracking information because it was fraudulent, that all I have is the screenshots of the expired links that was emailed to me. I also explained to them that if they would look at the name that is on the loan in their system. I originally thought I was purchasing through XXXX A Posh, the email came from XXXX and the name for payment on the Sezzle website is from XXXXXXXX I explained to them that if they would pay attention, I place the order with XXXX company received the email from a different company and their billing information is also from a different company. So basically Ive been back-and-forth and nothing has been resolved because they keep asking for a tracking number. There is no tracking number because there is no merchandise coming because it was a fraud. I have stated this and stated this and nothing has been resolved. Its just been back-and-forth. There is no security with them for their consumers who have them frauded. So I am reaching out to you all because I am sure that I am not the only consumer that has been through this. I have never had an issue with any orders with Sezzle. I have been with Sezzle for almost 5 years or more and this is the first time that Ive had to deal with an issue like this. I normally always buy from the original website, but when I saw that the site XXXX a posh had a flash sale I decided to purchase. But I will go back to sticking into the way. I always have XXXX and that strictly on the official website. I hope you can help me with this issue. I also put my payments on pause until they can resolve the issue which they never did so I paid the purchase in full. I would like my refund and I hope that you all can help me because this is not fair. ****** I also attached the screenshots that I sent to them of what I received.

Company response to consumer: Closed with explanation