Consumer complaint received 2026-06-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Summary of the Issue : I am filing this complaint because Wells Fargo closed my prior complaints without contacting me, failed to investigate the incident I reported, and provided responses containing factual errors. I was denied service at a Wells Fargo branch, treated disrespectfully, and asked to leave without cause. I also have concerns about discriminatory treatment. Wells Fargo has not answered my questions or explained the actions of the employees involved. What Happened : On XX/XX/year>, I had an appointment at XXXX XXXX PDT at the Wells Fargo branch located at XXXX XXXX XXXX, XXXX XXXX, CA. My family and I were there to remove my motherinlaws name from my account. This was my third attempt due to prior documentation requirements. The banker assisting us ( identified by the business card at her desk as XXXX XXXX ) repeatedly pressured us to apply for credit cards even after I clearly declined. Her demeanor was unwelcoming and dismissive throughout the appointment. During the appointment, she stopped assisting us and began helping another colleague with an unrelated matter without explanation. When I briefly stepped outside with my daughter, she refused to continue the process unless I returned to sit directly in front of her, even though she already had my ID and the other account holders were present. When I asked why she interrupted our appointment after I had explained that we needed the process completed quickly, she told me that if I did not like her service, I could leave. She then closed her computer and refused to continue helping us. She also refused to provide her name, employee number, or instructions for filing a complaint. She stated that no manager was available. A second woman in the lobby then approached me, told me to leave the branch due to my attitude, and stated that I was no longer welcome at that location. She did not identify herself or her role. I did not use profanity or behave inappropriately at any time. I have been a Wells Fargo customer for over 30 years and have never experienced treatment like this. I felt disrespected and possibly discriminated against. Complaint Handling Issues : Wells Fargo closed my original complaint ( Case # XXXX ) without ever contacting me. I received no phone call or email requesting my side of the story. I then received a second letter ( Case # XXXX ) stating that the bank had previously addressed my concerns and that I provided no new information, even though I had never been contacted. The letter also incorrectly stated that I did not have an appointment, which is factually false. Wells Fargo has not answered any of the following questions : Who was the unidentified woman who told me to leave the branch What authority she had to ban me from the branch Why I was denied service Why my complaint was closed without contacting me The responses I received were generic and did not address the actual issues I raised.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation