Consumer complaint received 2024-01-25 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: NJ

Complaint narrative:
I, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX NJ XXXX, phone XXXX, the sole owner of used car dealership XXXXXXXX XXXX XXXX, located at XXXX XXXX XXXX, XXXX NJ XXXX, ask for your help to find cyber scammers who got my money. The Truist Bank where money where wired did reject to help me so far. On Wed, XX/XX/2023 at XXXX XXXX  I purchased a vehicle for my customer at XXXX auto auction through website manheim.com. I went to their contact page at XXXX XXXX XXXX picked email XXXX and sent them request to provide me wire transfer instructions how they want me to pay for the purchase. During the correspondence, somehow my contact was intercepted by the attackers and they, on behalf of XXXX, gave me an incorrect bank account for transferring money. Visually you could not find a difference between real and fake XXXX emails. We found it only XX/XX/2023 during the internal investigation. I sent a wire transfer of {$88000.00} ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX/XXXX  USD ) to the fake bank account in Truist Bank belongs to fake XXXX XXXX, criminals gave me. In fact, I lost all my money. Yes, it was my mistake, I could not recognize the scammers. But their playing was very professional. It was impossible. I absolutely do not believe that in the digital age it is impossible to find criminals who stole digital money transfers. It is especially important to understand that this was a domestic transfer, not an international one. Someone registered a company, opened an account, and received money. Even if the money was then transferred abroad to the United States, these are still digital transfers. It's impossible to hide your tracks. Sooner or later, this money still had to be cashed by some specific people. The refusal of banks to help looks like laziness and complete unwillingness of banks to cooperate and help their clients in very difficult situations. There are lots of legal actions done by myself already : 1 ) Local police report # XXXX was filed at XXXX XXXX XXXX XXXX NJ Police department on XX/XX/2023 XXXX ) FBI Complaint was filed at www.ic3.gov on XX/XX/2023 XXXX ) On XX/XX/2023 I stopped by at my XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX, NJ XXXX, ( XXXX ) XXXX ( XXXX ) and asked them to find any kind of information and opportunity how to return the payment 3 ) XXXX Case number XXXX has been created XX/XX/2023 for XXXX. Information requested from XXXX : all access date, XXXX, Location and devises and also any kind of suspicious activities on my account XXXX during the XXXX, XXXX and XX/XX/2023. XXXX ) This is the list of fake emails belonging to cyber criminals. XXXX XXXX XXXX 5 ) Copy of all the paperwork and reports sent to XXXX XXXX XXXX by mail by XXXX XXXX on XX/XX/2023 Any additional paperwork is available upon request. I am attaching some of the paperwork, but I have more than 40 extra files ( more then 100 pages ) with everything including email conversation with suspects. Please help me to get my money back. I put all my family savings into this transaction to cover by clients purchase on time and now I am totally broken. Thank you. 

p.s. " XXXX This is the XXXX XXXX response regarding this crime and contact with Truist Bank : `` On XX/XX/2023, case # XXXX was opened and assigned to Investigator XXXX XXXX . An outgoing Hold Harmless agreement was forwarded to Truist Bank requesting the return of any remaining funds. At this time we are waiting for an update from Truist Bank regarding the Hold Harmless letter sent. I trust this information is sufficient. If you require additional assistance, please contact investigator XXXX XXXX at XXXX. If you have filed a report with Law Enforcement or any Governmental Agency, XXXX will cooperate with their investigation. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation