Consumer complaint received 2024-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: UT

Complaint narrative:
Wells Fargo Bank , N.A . 

This Is An Urgent Request for Resolution of Unauthorized Transactions and Security Breaches Dear Sir/Madam, I am writing to formally request immediate intervention and resolution of serious issues involving unauthorized access and transactions in my Wells Fargo bank account. Despite my previous efforts to rectify security issues, my account continues to be compromised, indicating a significant and ongoing breach. 

Account Security Breaches : Unauthorized Transactions : Unauthorized electronic funds transfers and XXXX transactions totaling {$3800.00} were made from my account to unknown parties without my authorization. 
Unauthorized Account Changes : My Wells Fargo Online password was changed, and my email was unenrolled from XXXX transactions without my knowledge or consent, as evidenced by the attached notifications. 

Unauthorized Use of Transfer Service : Transactions involving the transfer service XXXX were made, a service I have never used. These transactions necessitate a full refund by Wells Fargo. 
Dispute with Wells Fargo : My claims have been previously rejected by Wells Fargo despite the provision of new evidence of continued unauthorized access and transactions. There is a clear failure in Wells Fargo 's security measures to protect my account, and the response to my situation has been unsatisfactory and inadequate. 
Legal Context : Under the Electronic Funds Transfer Act ( Regulation E ), I am entitled to a prompt investigation by Wells Fargo, recrediting of my account for unauthorized transactions, and a written explanation of their findings.

Request for Wells Fargo Action : I kindly request Wells Fargo to : Investigate the ongoing unauthorized access and transactions in my account. 
Identify and provide the IP addresses used to log into my account and change my password without my consent. 
Ensure adherence to the provisions of the Electronic Funds Transfer Act ( Regulation E ) by conducting a thorough investigation, providing a detailed written explanation, and recrediting my account for the unauthorized transactions.

Enclosures : Notification of unauthorized password change for Wells Fargo Online account. 
Notification of email unenrollment from XXXX transactions. 
Evidence of unauthorized transactions involving XXXX. 
Police report and additional documentation evidencing unauthorized access and transactions. 
Thank you for your prompt attention to this matter. I look forward to your immediate action to resolve these critical security issues. 

If Wells Fargo fails to respond to this demand within 15 days of receipt, I will have no choice but to file a complaint pursue legal action in small claims court to recover my losses and address this ongoing security issue. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation