Consumer complaint received 2025-07-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: VA

Complaint narrative:
On XX/XX/XXXX I was at XXXX resort listening to XXXX XXXX. They kept me XXXX hours ( not XXXX ) and when I wanted to leave had XXXX people come into cubicle and couldn't leave. They gave me XXXX drinks, but last one had something more than alcohol in it. 
I signed to get out of there as I felt trapped. XXXX was for XXXX by XXXX. I believed I could cancel later. I was assured when I cancelled I could cancel again if it didn't do what they said it would. Contact states and reiterated dozens of times that I could get a week for condo or XXXX bedroom for as low as {$290.00}, or {$390.00}. See contract. There is NO such thing. I wrote a hand written cancellation and slid it under door when I finally woke up late that night after I phone messaged sales rep telling him of issues with paperwork missing, and that I wanted to CANCEL at XXXX on XX/XX/XXXX. He got me to come down next morning and assured me I could cancel later than this was real! He showed me dozens of specific options that I could get for my {$6600.00} and thought I maybe could get value for that in XXXX  years. However after XXXX  days they finally gave me access to website and NOTHING for those prices. I called and called and XXXX XXXX reps said there was NO SUCH THING as that. They would not look at contract and didn't care. They were XXXX XXXX. I asked for accommodations that I was shown and they wanted {$2400.00}, {$2200.00}, {$1800.00} for the week, not XXXX, XXXX or XXXX. It was XXXX  more than XXXX. I believe now that rep just was showing me XXXX options. XXXX also states $ XXXX year credit toward airfare, excursions, cruises. etc. which I hand wrote specifics in contract prior to signing! There apparently is NO SUCH THING per many reps I called to try to get value from this offer. There is no XXXX... it is a total SCAM! 
I have many copies of emails and phone records to show many attempts. On XXXX I spoke with XXXX XXXX ID XXXX on XX/XX/XXXX x XXXX I called XXXX the rep on XX/XX/XXXX. I spoke to XXXX XXXX which was my XXXX or XXXX call attempting to book ANYTHING for offered prices and he again said there was NO SUCH OFFER and didn't care what my contract said. He also knew nothing of $ XXXX  yearly credit toward airfare, excusions, or cruises. I claimed fraud to Citibank who was hung up on me many times now without resolution. I get an email now that I must pay but can't even get into my account. They wont give me the XXXX card number which I cancelled in XXXX to submit a trip interuption insurance ot XXXX either from XXXX trip. without that cancelled number they can't help me. I never set up the replacement card they sent! I Asked many reps to cancel that card as I never initiated it. 
I was on phone with Citibank for XXXX hour and XXXX reps on XX/XX/XXXX. THey set to dispute again. I spoke to XXXX people for hours again on XX/XX/XXXX and asked to see when possible verification or proof they provided. I asked to speak to legal department and they refused. would not give me any info to contest. After being on hold for a long time it was just disconnected again! I called back again and didn't get far.No answers, no copy of what proof XXXX sent. There is no proof. I have given them contract proof and phone numbers to call for themselves. Nothing has worked. This clear scam is now a scam by Citibank as they offer insurance for scams and NEVER pay. I have had XXXX fraud claims on Citi cards in my life and they denied ALL XXXX. I have never had any question of any contested charge with any other bank in my life. CITI bank does NOT offer fraud protection! They just hang up ( accidently disconnect ) when you insist on talking to someone who can help. 

I PLEASE HELP. I have seen other reports of FRAUD on line on trip advisor of this set up. I am not the only XXXX and they need shut down. After contacting quality assurance at XXXX they sent me to XXXX  for claim with XXXX government. I could not get translation to work in XXXX, but did fill out recently if that is likely a scam too. XXXX the hotel started sending me emails of look out for fraud! They are housing their XXXX XXXX XXXX sales in their hotel! Please help. I have a lot of information and will send main info. Ask for more.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief