Consumer complaint received 2021-08-26 00:00:00
Product: Money transfer, virtual currency, or money service — Traveler's check or cashier's check
Issue: Problem with customer service — 
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
I received a letter from Wells Fargo informing me of unclaimed property ( on or around XX/XX/2021 ). In this letter, WF states that I have 30 days to collect the funds from them, or else it will be sent to the state of MN unclaimed property division. I have spent the last month + trying everything to collect this property ( a cashiers check ) from Wells Fargo, who seems to be choosing to not staff their unclaimed property department. Efforts include, calling number as directed to on letter ( no one staffs it ), emailing ( no one responds ), calls to executive complaint department ( lots of promises, followed by ignoring calls/attempts to reach out ), and visiting a branch with passport and drivers license ( to verify my identity ), all efforts seem to be ignored or super slow walked by Wells Fargo.

Attaching a photo of the initial letter to me, as well as screenshots and emails showing that Wells Fargo is ignoring my requests. I Simply want what is mine, and am unsure how to collect it at this point. If you call the number in the initial notiffying letter, you will encounter a pre-recorded message that states that they are not staffing this phone line, and directs callers to email ( that was sent over a month ago, still unanswered ). I have spoken to numerous case managers and executives, each one passes me to the next and starts the process over, allegedly extending the window for which Wells Fargo can keep my money, accruing interest for them, while ensuring I have no ability to do so ( against my wishes, without my consent ).

I know that Wells Fargo has no problem staffing their collections department, yet when it comes to returning property to their customers, we take the back burner .It 's further enraging that despite all efforts to resolve this issue, I continue to be promised dates/times that pass without any contract from WF , and believe they are intentionally withholding these funds from me. I simply want my property returned to me in a timely fashion. If that's not possible, they should follow the guidance they spelled out in the letter, which includes turning over the funds to the state after 30 days.

I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience. The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me.

Learn how it works.

I consent to publishing this description after the CFPB has taken these steps.

Publishing this description will not affect how the CFPB handles your complaint.

Inactive modal What would be a fair resolution to this issue?

Well forward this to the companies involved. Be specific so they know what resolution you are looking for.

The company may or may not offer to resolve your complaint. 




Attach documents ( optional ) Include copies or photos of documents related to your issue, such as contracts, letters, and receipts, and we will forward all materials to the company for review. 



8attachments XXXX ( 493.5 KB ) Remove XXXX ( 614.9 KB ) Remove XXXX ( 3 MB ) Remove XXXX ( 568.1 KB ) Remove XXXX ( 3.8 MB ) Remove XXXX ( 1.7 MB ) Remove XXXX ( 1.7 MB ) Remove XXXX ( 2.1 MB ) Remove We will forward the attachments to each company involved with your complaint. 
If you don't want the company ( s ) to see any personal information on an attachment, please remove or hide it before uploading.

Previous Next Step 3 of 5 About us Were the Consumer Financial Protection Bureau ( CFPB ), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you HAVE A QUESTION? PREGUNTAS?
( XXXX  ) XXXX-XXXX  TTY/TTD : ( XXXX  ) XXXX-XXXX  XXXX XXXX to XXXX XXXX ET, Monday - Friday ( except federal holidays ). 


More than 180 languages available. 

LOG INTO YOUR ACCOUNT Want to check the status of a complaint you already submitted? 



Username Password Forgot password?

Log in Privacy Act Statement OMB # XXXX Note on user experience Have a question? Preguntas? 


( XXXX ) XXXX-XXXX  An official website of the United States Government Inactive modal Inactive modal Inactive modal

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief