Consumer complaint received 2025-07-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: NV

Complaint narrative:
XXXX Failed resolution and total and complete lies and Fabrication by Wells Fargo and XXXX. 
I was stolen from first by XXXX and then by Wells Fargo because rather than use the PROOF that I had provided, they instead just took the word of XXXX without proof. More than {$700.00} of my own money was taken from my account after Wells Fargo stole the provisional credit that was rightfully mine on account of XXXX committing fraud and Wells Fargo being their conspirator to do so. After taking my deposit of over {$700.00} they continue to have me overdrawn by more than {$1300.00} and refuse to use any of the proof I have provided to vindicate me, and rather would contact me on the phone and without the directness of the word " liar '' everything else was inferred as such and I feel taken advantage of, disrespected, lies to, and stolen from. The response I received was unacceptable, absolutely NO PROOF was provided that would contradict the proof that I had already provided, no answers were given, no evidence to challenge or refute, and was written off as a nobody because my health is failing and my time short. I'm doing my best to survive and stand up for myself the best I can, I have been crushed by XXXX multi XXXX dollar corporations because I mean nothing to them. There was no investigation, this was a sham of utter proportions. I am not only complaint a filing this complaint for the LACK OF RESOLUTION, but my mistreatment, the lies and the fraud that is being committed by both Wells Fargo and XXXX. The corporate generated responses have been cold, less than informative, and for lack of a better word ; total and complete BS!. I have provided all necessary documentation that proves I am in the right, that XXXX received the phones and continued to claim rights to the phones and the money without providing the return of my phones or product. XXXX has proven nothing and wants Wells Fargo to take it on " their word, '' rather than the proof of documentation that was provided. I hame being hornswoggled and bamboozled by XXXX multi XXXX dollar corporations who are taking advantage of the XXXX in poor health because they know there is not much I can do other than provide aplmple.proof which has already been done. I have not been provided with any kind of documentation that proves the lies that both XXXX and Wells Fargo are peddling and have been denied access to my app which contained documents that were sent in trust to Wells Fargo. As far as I'm concerned, Wells Fargo did not do their due diligence and doesn't care about me as a person. I hereby formally appeal the case being closed because as far as I'm concerned it is not and warrants the CFPB to do a thorough investigation of the heinous and despicable predatory practices of Wells Fargo and their associates. I appeal any response or farce of resolution or resolvement by Wells Fargo or XXXX. I appeal the treatment and discrimination against a XXXX person with both physical and mental XXXX. I appeal the fact that Wells Fargo did not take proof of my documents seriously and failed to provide any help or assistance in these matters. This issue is not resolved and will not be resolved until Wells Fargo returns the money they have taken from me and reverse the overdrawn charge that XXXX is responsible for and not me. I want Wells Fargo investigated for mistreatment against the XXXX and elderly. I am only as wise as the information provided to me by the institutions that I utilize and when they fail me to those ends and fail to uphold the truth in documentation provided, I am at a loss and at the mercy of a bank who has already in the past been found to commit fraudulent actions against their patrons, or has everyone forgotten about how many times Wells Fargo has been caught in fraudulent practices? This is not over by a longshot. It is unbecoming that this company would prolong the truth and just wait for my passing so they don't have to do the right thing and that disgusts me with every fiber of my being. If someone did this to their mother, father, grandmother, grandfather.... They would be outraged and disgusted. Where is the disgust and outrage for me? I fully expect that both Wells Fargo and XXXX to a total and complete audit of this catastrophe, and for the CFPB to investigate both companies to keep them honest, be side they are both far from it, heartless and would be willing to take the little megar monies that I receive from XXXX on a fixed budget as I'm only XXXX lbs, trying my best to eat, stay healthy and survive so I don't fall under XXXX lbs and spend my last days less than human in a hospital bed. This has not only affected me severely with my mental and emotional health, but it has drawn on the reserves of my physical strength and that is just wrong. If these companies can do this to me ; who else will they hurt? Please investigate and stand up for the little guy with the smallest voice! Let me be heard XXXX last time! Let my cries be heard once more and justice be done!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation