Consumer complaint received 2024-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MD

Complaint narrative:
Equifax XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX : Non-payment for Data Breach Settlement Claim Number : XXXX Dear Equifax Data Breach Settlement XXXX, I am writing to express my deep concern regarding the status of my claim for the Equifax Data Breach Settlement XXXX I submitted my claim under Claim Number XXXX, and to date, I have not received any payment or documentation regarding the outcome of my claim. 

It is my understanding that I was impacted by the XXXX Equifax Data Breach, which exposed the personal information of approximately XXXX XXXX consumers, including mine. As such, I am entitled to compensation under the terms of the settlement. However, I have not received any notification regarding the outcome of my claim, nor any payment that should have been issued as part of the settlement. 

Equifaxs failure to issue payment or provide me with documentation is not only frustrating but also indicative of a breach of my rights as a consumer. The Fair Credit Reporting Act ( FCRA ) ( 15 U.S. Code 1681 ), the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S. Code 1692 ), and other federal consumer protection laws require that organizations like Equifax handle consumer data with transparency, integrity, and in compliance with the law. 

Furthermore, the Federal Trade Commission ( FTC ) regulations surrounding data protection have been violated in this case. Equifaxs handling of my personal information and the failure to compensate me for this breach may constitute a violation of my consumer protection rights, and I am now questioning the trustworthiness of Equifax 's reporting and adherence to the law.

In addition to FCRA and FDCPA, the Gramm-Leach-Bliley Act ( GLBA ) requires financial institutions to protect the confidentiality and security of consumer financial information. Equifaxs lack of payment and response regarding my claim constitutes a failure to protect my information and the potential violation of privacy rights.

I strongly request that you take immediate action to review my claim and provide proof of the settlements payment or the necessary documentation regarding the outcome. As of now, Equifaxs failure to act has severely impacted my trust in your ability to accurately handle and report sensitive personal information. I demand that you provide a resolution to this matter without further delay. 

Failure to address this issue will leave me with no choice but to escalate this matter to relevant regulatory bodies, including the Consumer Financial Protection Bureau ( CFPB ), FTC, and state attorneys general for further investigation into these violations. 

Please let me know how I can assist in providing additional information or supporting documentation. I expect prompt communication and resolution to restore the trust that has been broken by this oversight.

Company response to consumer: Closed with explanation