Consumer complaint received 2016-09-16 00:00:00
Product: Credit card — 
Issue: Delinquent account — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Bank of America Card services. 
XXXX : act # XXXX and XXXX I was recently served with the summons from XXXX and XXXX for collection on bank of america behalf for the account numbers state above. 
Back in XXXX my family and I have experience financial hardship of which B of A were well aware of. I have received financial advice and was able to negotiate payments and interest rates with all of my other credit card merchant companies, but Bank of America cards services refused to offer or intended to help reduce interest rates or payments on these accounts state above. My monthly payments were over $ XXXX/mo at the interest rate of over 26 % ( which is almost triple of the legally allowed interest rate for the state of CA- usury could be a good subject to bring up in court ) .. 
I attempted to negotiate with BofA regarding my situation but instead I was directed to speak with an XXXX card services ; Balance Financial XXXX XXXX and XXXX - these were for people with financial stress ; by all three of these programs whom I spent hours on the phone, all they can verbally tell me was to " look for additional money to pay off the debt ''. This is against all debt recover programs and bail outs received by B of A, and that Bank of America ignored or cared enough to participate or offer settlement relief to their clients .... There are many complaints on CFPB even a class action lawsuit due to ignorance, negligence and incompliance of Bank of America which caused a lot of financial harm to many of the Bank of America card holders. 
Also, do note that first date of default on these accounts was XXXX of XXXX after my numerous attempts and requests for lowering interest rates and payment reductions to you. I have supporting documentation that I would be happy to include in discoveries to be presented to the judge. 
Bank of America is reporting these accounts as " charged off '' but yet you are demanding a FULL payment on the accounts you have charged off/wrote off your books and have received tax benefits from ... 
Recent attempt to settle these accounts with Bank of America have directed me to contact XXXX and XXXX. When negotiating a settlement with XXXX and XXXX I was told that they would have to get approval from Bank of America before they can accept anything less than a full balance. And earlier this year I have received a collection letter from XXXX and Company ( attached ) as an attempt to collect on behalf of Bank of America for the same accounts stated above. Also, At this point I 'm left questioning WHO is the legal owner of this debt? And why Bank of America is stating I need to settle with XXXX and XXXX, who in turn state they need to have settlement approved by Bank of America. And WHY am I served with judgement when I have attempted to settle this debt on numerous occasions ... .I have never refused to repay but B of A rejected all my payments, charged off the accounts, sent me XXXX then now I 'm being served for judgment to pay these charged off accounts and being contacted from a collection company on the same accounts. This is abuse! please help me stop this!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation