Consumer complaint received 2024-12-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tel : XXXX XXXX XXXX XXXX To : Wells Fargo Mediation Program Administration XXXX XXXX XXXX XXXX WF Mediator consultant. 
Tel : XXXX ext XXXX Email : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Cc : Chief Executive XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXX and XXXX XXXX Advocate XXXX or XXXX CEO for Credit Card XXXX or XXXX XXXX XXXX, WF.Vice President . 
Tel : XXXX or ( XXXX ) XXXX XXXX How to reach a person at Wells Fargo- Main : ( XXXX ) XXXX Customer service : ( XXXX ) XXXX XXXX XXXX DENIAL OF THE PEACEFUL MEDIATION COMPENSATION TO AVOID A HIGH LITIGATION COST AGAINST WELLS FARGO BANK AND AGENTS FAILURE TO RESOLVE NGUYENS PENDING ISSUES FOR THE PAST 2 YEARS. ALSO, DENIAL TO PROVIDE WELLS FARGOS LEGAL CONTACT INFORMATION, AND THE CHIEF EXECUTIVE OFFICER OF XXXX XXXX, MANAGER OF ECO IN XXXX In Re : Wells Fargo case number : XXXX Response : XX/XX/XXXX Account number ending in XXXX and XXXX Response XX/XX/XXXX Currently, the WF Executive Office creates a new case # XXXX on XXXX Dear Sir/ Madam, Im, the undersigned, XXXX XXXX XXXX who accepted the suggestion of XXXX XXXX , the Executive Solution specialist, rejected the litigation for Well Fargo Agents harassment, issuing a card ending XXXX for which I had not requested and never used, but I continuously received WF monthly statement ( wrongful bills ) from XX/XX/XXXX until present with added on interested charge and reported to 3 major credit bureau for XXXX delinquent payment to Wells Fargo Visa Credit Card along with verbally harassed calls of WF billers. XXXX credit score was knocked down from XXXX to XXXX at the time she complained back and forth with WF Executive Specialists for 3 years from XXXX until now XXXX. 
She wanted to litigate the issue for {$100000.00} damage, but she was refused to provide the WF legal contact information to serve the Court Summon because WF refused to litigate with a self-representative litigator ( attorney only ) because the amount was too high, so they suggested to mediate the issues ( see page 6 of WF responding by XXXXXXXX XXXX dated XX/XX/XXXX ) However, after submitting the mediation request, I received the mediation denial of XXXX XXXX XXXX, dated XX/XX/XXXX. He suggested that he already helped me to submit the claim to the Executive Office to mediate my settlement for {$10000.00}. But no one contacted me until XX/XX/XXXX, I received an email from the Executive Office which generated the new case # XXXX stating that I emailed them my complaint ( fraudulent delay tactics as usual ). On XX/XX/XXXX, I called the mediation department, the mediation resolution specialist XXXX XXXX, challenged me to sue WF at the following address and hung up on me at XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX No Tel No Email Address. 
My complaint with the Office of the Comptroller of the Currency ( OCC ) case # XXXX on XX/XX/XXXX ( page 13 of 21 pages ) ; State of California Department of Financial Protection and Innovation ( DFPI ) Case # XXXX on XX/XX/XXXX ( on page 14 ) was routed to Consumer Financial Protection Bureau ( CFPB ) which has the jurisdiction against WF agents harassment, infliction harm to the consumers ( see page 15 to 21 of 21 page proofs ). They suggested to through Wells Fargo mediation for the solutions. 
Today, I filed with CFPB, WF mediation, and WF Executive offices for mediation, if my case can not be mediated please provide me the WF Legal Contact Information for me to bring to the California Court for my damage and defamation caused by Wells Fargo Agents for the past 3 years. 

Sincerely, XXXX XXXX XXXX : 21 pages of proofs of being circulated among WF Executive & Mediation Depts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation