Consumer complaint received 2025-05-08 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
I am writing to formally dispute Loan Agreement XXXX XXXXXXXX, which was funded on XX/XX/XXXX, in the amount of {$66000.00} for solar panel installation by XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ). I respectfully request that GoodLeap place this loan under formal dispute and suspend payments while this matter is under review. 

From the outset, XXXX XXXX has failed to meet its contractual obligations, resulting in continued financial harm and property damage. The project has been plagued by substandard workmanship, unfulfilled promises, and unresolved issues that compromise the intended function and safety of the system. Below is a timeline of major failures : Timeline of Issues XXXX. Incomplete Installation Work At the time of installation, the wall where the electrical breakers were placed was left unrepaired and unpainted. The site was never properly finished, and the work remains incomplete to this day. 

XXXX. Misrepresentation of Energy Savings Shortly after installation, our electricity bills from XXXX remained virtually unchanged. This directly contradicts the sales promise that solar payments would offset energy costsleaving only a minimal XXXX service charge of {$9.00}. Instead, we have been paying full utility bills in addition to the solar loan, resulting in unexpected financial strain. 

XXXX. Water Leak & Property Damage ( Since XX/XX/XXXX ) By XX/XX/XXXX, a persistent water leak developed in XXXX of the rooms, directly linked to the solar panel installation. XXXX XXXX dispatched a third-party contractor, who failed to resolve the issue. Despite multiple attempts at repair, the leak remains unresolved and continues to cause damage to the mattress and interior walls. As of XX/XX/XXXX, the issue is still active. 

XXXX. Poor Installation Judgment Flat Roof Compromise The decision to install solar panels on a flat roof was made entirely by your teamnot by me. I trusted XXXX XXXX as professionals to guide this process responsibly. Unfortunately, this decision has led to roof damage and ongoing water intrusion. It has now been recommended that the entire flat portion of the roof be replaced, as piece-by-piece repairs are insufficient due to the scope of the damage caused. 

XXXX. Living Conditions & Warranty Failure It is unacceptable for a homeowner to live in fear every time it rains, with buckets placed in bedrooms to catch leaks from a roof installed in XXXX. There is no valid reason for this level of failure in such a new installationexcept poor workmanship and a breach of warranty. XXXX XXXX work compromised the integrity of my roof, and they have failed to take proper responsibility. 

XXXX. Ongoing Communication with No Resolution I have made multiple efforts to contact both XXXX XXXX and GoodLeap to request assistancevia emails, phone calls, and documented follow-ups. These repeated requests have largely gone unanswered or yielded no tangible results.

Company response to consumer: Closed with explanation