Consumer complaint received 2017-07-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Information belongs to someone else
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
JP Morgan Chase Bank modified a mortgage loan, of which I was listed as a co-borrower, without my knowledge, signature or consent. The original loan was completed in XX/XX/XXXX in which my ex-husband and I purchased our marital home. When we divorced in XX/XX/XXXX, my ex-husband was given the marital home and accepted all liability for the home. Per our Property Settlement Agreement which is incorporated into the Final Order of Divorce, my ex-husband was given a quit claim deed to be used SOLELY for the purpose of removing my name from the mortgage. The conditions of the use of the quit claim deed are clearly spelled out in the Property Settlement Agreement and state : the ( quit claim ) deed shall be null and void and shall not be recorded in the land records unless the Wife is released from all liability on the mortgage ; if the refinance does not occur for any reason, then the deed shall not be recorded in the land records and shall be destroyed. Nonetheless, in XX/XX/XXXX, my ex-husband modified the mortgage with Chase, using the quit claim deed and changed the terms of the original loan, adding over {$130000.00} to the principal of the loan balance and turning it into a 40 year loan beginning in XX/XX/XXXX. <P/>I become aware of this modification in XX/XX/XXXX. Upon discovering a modification had been completed, I promptly contacted Chase informed them this modification was done without my consent. Chase provided me with a copy of the loan modification approval package, which showed a quit claim deed was used instead of my signature for the modification. I informed Chase that the quit claim deed was null and void as it was to only be used to remove my name from the original mortgage and for no other purpose. I let Chase know their modification was completed fraudulently without my consent or knowledge. Chases response to me was that they did nothing wrong as they used the quit claim deed in lieu of my signature and they continued to report the modification as my debt and liability and binding me to its terms. I opened a claim with the CFPB in XX/XX/XXXX, to which Chase responded we were able to complete this modification as we received a quit-claim deed, which allows us to proceed with a final modification. And the case was closed. <P/>In XX/XX/XXXX, I was awarded an order of contempt against my ex-husband for fraudulently using the quick claim deed to modify the mortgage and provided Chase the documentation. Chase opened another internal investigation and this time responded stating they were able to modify the mortgage based on the divorce decree. The divorce decree was not part of the modification package they provided me previously, more importantly, the divorce decree is very clear that no modifications, refinances, etc. of the mortgage are to take place unless I am removed from all liability on the mortgage. Additionally it states the parties agree that neither will incur nor contract for any debt in the name of or affecting the credit of the other party, nor will either party pledge the credit of another in any manner after signing this Agreement. Nonetheless, Chase continues to report a fraudulent debt on my credit and continues to hold me liable for a modified mortgage I had no knowledge of, did not consent or agree to or authorize in any way. Chase is engaging in unfair and deceptive business practices as they continue to perpetuate mortgage fraud against me even after being provided documentation that this modification was done illegally and in contempt of a court order.

Company response to consumer: Closed with explanation