Consumer complaint received 2025-03-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MA

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing in response to Toyota Financial Services ( TFS ) reply regarding my complaint. I appreciate their response, but I would like to clarify and dispute certain points they have made regarding the accuracy and fairness of their credit reporting. 
XXXX. Failure to Provide Proper Validation of Debt and Investigation Results : o While TFS claims to have sent " Debt Validation Notices, '' they have not provided proof of delivery, nor have I received any substantive documentation verifying the validity of the amounts owed in accordance with the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). Under 15 U.S.C. 1692g, a proper debt validation requires providing clear documentation of the original agreement and a detailed breakdown of the alleged delinquency. I request verifiable proof that these notices were received by me, including dates and methods of delivery. 
XXXX. Failure to Properly Investigate and Verify the Accuracy of Reported Information : o The FCRA ( 15 U.S.C. 1681s-2 ) mandates that furnishers of credit information must conduct a reasonable investigation upon receiving a dispute. TFS has failed to provide a comprehensive response detailing their investigative process or any supporting evidence proving that they conducted a legitimate investigation beyond merely restating their records. The continued reporting of these delinquencies without a full and proper investigation violates my rights under the FCRA. 
XXXX. Failure to Consider Payment Processing Errors or Mitigating Factors : o I was enrolled in a third-party payment processing system, which had been making timely payments on my behalf. Any processing delays were not within my direct control, and TFS has failed to provide documentation proving that any notification of payment failures was sent to me in a timely manner. If there were inconsistencies in their electronic billing statements or payment system, these should have been clearly communicated to me prior to adverse credit reporting. 
XXXX. Violation of the FCRAs Requirement for Fair and Accurate Reporting : o 15 U.S.C. 1681i requires furnishers to correct inaccurate or unverifiable information. TFS has refused to accommodate my request for correction or removal of the negative history despite failing to prove that their reporting is fully compliant. Given that my account is now closed and paid, there is no further financial obligation. Goodwill adjustments are common industry practice, and their refusal to make such an adjustment despite external circumstances suggests unfair treatment.

Requested Resolution : I request that Toyota Financial Services provide documented proof of my receipt of all alleged debt validation notices and billing statements.

I request a thorough reinvestigation of the reported late payments, including evidence of actual payment processing dates and any system errors or delays.

Given that my account is closed and paid, I request the removal of the negative credit reporting as a goodwill adjustment, as this is within Toyota Financials discretion.

If TFS continues to report these delinquencies, they must provide a direct explanation for their refusal to remove them, as well as evidence that their reporting is fully compliant with federal laws. 
I urge the CFPB to conduct a full investigation into this matter and ensure that Toyota Financial Services is held accountable for accurate and fair reporting practices.

Company response to consumer: Closed with explanation