Consumer complaint received 2025-11-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Foris DAX, Inc.
State: CA

Complaint narrative:
This is a complaint against Crypto.com ( XXXX ). 

I would like CFPB to look into this matter as Crypto.com has failed to represent and failed to investigate and again try to put the blame back at me. These complaints are being posted the CFPB website where other consumers are able to view this as well. 

My two references are below ; I have been reaching out and trying to solve this issue since XX/XX/year>. 

My mental health is derailing as no resolution is being provided and is being pushed back consistently by Crypto.com that is not holding accountability. 

Ref XXXX - XXXX Ref XXXX - XXXX In response to your letter dated XX/XX/year> Ref XXXX. 

Dear XXXX XXXX, We are writing in response to the above-referenced complaint that you filed with the Consumer Financial Protection Bureau ( CFPB ) regarding a request for reimbursement. 

This is your second CFPB complaint on the same issue. Your initial complaint with number XXXX was addressed on XX/XX/year>. 

With your second complaint you keep claiming that your Crypto.com XXXX account has been hacked and send us screenshots of four emails dated XX/XX/year>, sent by Crypto.com to you indicating login attempts from four different IP addresses. 

Please note that your Crypto.com XXXX account was registered on XX/XX/year>. On XX/XX/year>, you performed a XXXX deposit for the amount of {$8000.00}. On XX/XX/year>, you performed another deposit for the same amount. On XX/XX/year>, you made a third Wire deposit and it was for the amount of {$25000.00}. The above funds were used for purchasing digital assets which were then withdrawn to the Crypto.com Onchain Wallet2 connected to your Crypto.com XXXX XXXX. The last transaction on your Crypto.com App account took place on XX/XX/year>. This is three days before the fourth login attempts mentioned in your complaint. 

Our systems show no trace of the alleged account takeover. For more information, please refer to our previous correspondence. 

Should you have any further questions, please contact us via the Crypto.com in-app chat or at XXXX XXXX XXXX 

Sincerely, Crypto.com Support Team MY RESPONSE : My account was hacked. The screenshots I have sent regarding the fourth login attempts were to prove that my account has been hacked numerous times throughout, and to prove someone was hacking into my account. 

There are chat histories to when I contacted Crypto.com chat function and the team member assisted me in changing password and two-factor authentication, before that, I did not have these functions in placed. 

And to further provide more evidence, Crypto.com sent me an email dated XX/XX/year>, it says below : XX/XX/year> Dear XXXX, We have recently performed a routine review of your account and detected cryptocurrency transactions with one or more external wallet addresses which might be associated with fraudulent activity or a scam. 

To protect your account and funds, you are currently no longer able to transfer digital assets out of your crypto wallet through the App. 

To withdraw digital assets from your account please contact our Customer Support team and we will assist you. 

This will not affect any other function of your account and you will still be able to trade digital assets, fund your fiat and/or crypto wallets, withdraw fiat funds to your verified bank account ( s ), and enjoy the full Crypto.com product offerings available in your country. We are sorry for any inconvenience this may cause. 

For further details, please refer to section LIMITATION OF SERVICES/ TERMINATION / ACCOUNT CLOSURE of the Crypto.com XXXX XXXX XXXX XXXX. ( ref : XXXX ) Best regards, The Crypto.com Team ( PHOTOS have attached ) Your team is basically telling me that my account is a victim of a scam and still you have failed to provide me and refund me the amounts that I have lost. Please provide some sort of refund to me. 

I have already done my due diligence. XXXX. Filing to local authorities, XXXX reportfraud.XXXX and XXXX. Internet Crime Complaint Center ( XXXX ) XXXX. Reporting to Crypto.com. 
Local authorities advised this is Crypto.com responsibility. 

If you are not refunding me for these transactions, I am moving onto the next step. 

Respectfully, XXXX, XXXX Signed XX/XX/year>

Company response to consumer: Closed with explanation