Consumer complaint received 2024-01-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
I've been a member of Navy Federal Credit Union since XXXX. I'm very disappointed and feel taken advantage of. Some of the leadership and personnel seems to be deceitful. 

My car was taken from in front of my townhome, so I filed a police report. The case number is XXXX. A week or so later received a Notice of Repossession from Navy Federal Credit Union. I call to verify the payoff amount and redemption period. I was placed on hold for an extended period, then the hung up and couldn't seem to speak to an agent after that. Each time called ; my phone directly went voicemail. So, a message was left to communicate with me via the address located on my profile. 

XXXX. VEHICLE CONSUMER LOAN FRAUD - I checked my credit reports periodically and noticed that Navy Federal Credit Union reported on my estates credit file that the account was charged off as bad debt, which according to the IRS is considered as income. ( Ref. IRS Pub 4681 ). Navy Federal Credit Union received full payment on account number XXXX. I sent A Notice of Dispute to Verify and Validate the alleged loan debt, under sworn oath. ( Ref. 15 USC 1692 et seq. ) ; A Conditional Acceptance for Value for Proof of Claim upon Navy Federal Contract dated XX/XX/XXXX ; An Opportunity to Cure and Contest Acceptance, dated XX/XX/XXXX, and Notice of Default dated XX/XX/XXXX, were submitted. There was no response from Navy Federal Credit Union to verify my claim. The following are reference to justify this complaint : ( Ref. FCRA 15 USC 1681, IRS Pub 4681, Privacy Act of XXXX, 12 CFR 1006.18, 12 CFR 1006.22, 12 CFR 1006.34, 12 CFR 1006.38 The following facts support my claim : a. Navy Federal Credit Union failed to disclose to the consumer XXXX XXXX that used consumers note, capital, funds, money, or money equivalent to fund a note, check or similar instrument that was used to fund the charges on the alleged account, whereby NFCU did not perform under the agreement and risked nothing of value. 
b. Navy Federal Credit Union has not used any of their own capital, funds, money, or money equivalents to pay for any charges on the alleged account. 
c. Navy Federal Credit Union used the consumers note to fund charges to the loan account number XXXX while retaining payments from the consumer. ( Ref. Negotiable Instruments Act No. 26 0f XXXX, Ch2 ( 4 ), ( 13 ) d. A breach occurred due to the fact that Navy Federal Credit Union failed to disclose the above information in their Loan Agreement prior to soliciting the applicant to be bound by it. 
e. Due to the breach and lack of disclosure, Navy Federal Credit Union has directly or indirectly, used false, deceptive or misleading representation or means, in violation of Regulation Z, the Truth in Lending Act and Section 807 of the FDCPA, 15 U.S.C. 1692e, which constitutes fraud. 
XXXX XXXX XXXX, the consumer, at no time willingly, knowingly, intentionally, or voluntarily agreed to subordinate my position as creditor through signature or words, actions, or inactions. 
g. Again, Navy Federal Credit Union is reporting account number XXXX as XXXX on all the credit agencies. ( Ref. IRS Pub 4681 ) h. This matter has been extremely stressful. I was treated in a local emergency room for stress in XXXX and followed up in XXXX for the same matter. 
i. NAVY FEDERAL CREDIT UNION RE-AGED ACCOUNT # XXXX ; Account was opened in XXXX ( XXXX XXXX ) with the last payment being listed as XX/XX/XXXX ; the same day the XXXX XXXX account number XXXX was opened. ( Ref. FCRA sec 605 ( c ) ). 
XXXX. Attached Documents : a. Navy Federal Credit Union Promissory Note b. Affidavit of Verification & Validation of Vehicle Debt XXXX XXXX Credit Report for an old vehicle loan that was re-aged by Navy Federal Credit Union

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief