Consumer complaint received 2024-06-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
XX/XX/XXXX XXXX REP WAS SUPPOSE TO CALL ME AT XXXX TODAY FOR APPT TO DISCUSS ACCT. CALLED ME XXXX XXXX  LATE. XXXX, sd she left message for me when co responded. I advised and i called you right back within few mins and again the next day left messages YOU IGNORED. She called today with such an attitude demand what i had to do was listen for XXXX XXXX and not ask questions! IAM THE CUSTOMER HERE I AM THE ONE WHITH QUESTIONS.I ADVISED HER IF I HAVE A QUESTION, I AM GOING TO STOP HER AND ASK. SHE TOLD ME TO GET A PEN N PAPER N WRITE IT DOWN. ARE YOU KIDDING ME!. I asked that she have her manager call me as she sounded like a robot and this was not going well with her telling me what I could na could not do on the call. IT DID NOT END WELL AND I ASKED FOR SUPV CURSED HER OUT N HUNG UP. If you want respect GIVE IT. she SOUNDS SO BORED WITH HER JOB AND HAS AN I DON'T CARE ATTITUDE. THIS WILL NEVER BE RESOLVE. i STILL AM UNABEL TO GET PAID THRU MY XXXX BECAUSE OF THE DEBIT CARD PART OF THE ISSUE. NAME ON CARD DOESNT MATCH ACCT XXXX 
tHIS PERSON SHOULD BE FIRED! Terrible. You are not going to call me and dictate the entire conversation with your one sided opinion. THE way she spoke to me was CLEARLY AGE DISCRIMTION INCINUATION ( GET A PEN N PAPER SO YOU CAN WRITE IT DOWN! SERIOUSLY?? HOW RUDE. i DO NOT WANT TO SPEAK TO THIS XXXX, AGAIN, THIS IS THE PERSON THAT LEFT THE HALF XXXX XXXX MESSAGE I HAD TO PAY 6 TIMES JUST TO GET THE EXT TO CALL HER BACK, HER MANGER NEEDS TO REVIEW THAT MESSAGE LEFT AND XXXX XXXX WHY SHE COULD HAVE CARED LESS TO EVEN HAVE THE COURTESY TO CALL ME BACK AFTER SHE LEFT THE MESSAGE. I NEED A MANAGER TO CALL ME NO THIS PERSON NOT HANDLED., NOT RESOLVED, JUST IGNORED ME. IM NOT BACKING DOWN The company has responded that it is still working on your issue. We expect companies to respond to every complaint within a reasonable amount of time. The company has responded that it is still working on your issue. You should hear from them again with a final response within 60 days. You can log in to see the companys response at CFPBs secure website. You can also review the companys response by phone with someone. COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX I HAVE LEFT NUMEROUS CALLS FOR THEM AND THEY WILL NOT ANSWER THE PHONE NOR CALL ME BACK. I GOT NO RESOLVE ON THIS AND IM SICK N TIRED OF THE POOR TREATMENT AGE DISCRIMINATION I was never notified by bank of America of the data breach from XX/XX/XXXX. My debit card XXXX was hacked XX/XX/XXXX. Bank XXXX debit card representative hung up on me. Called back had to enter a Different debit card number XXXX to get through. Explained to the representative what had just happened. He proceeded with more information and to get me out my new card. However he also closed the card ending XXXX in error. I get my XXXX new cards out in the mail.A few days later with the wrong name on them. I get the replacement cards a few days later corrected. On XX/XX/XXXX My bank of America credit card limit was drastically reduced, No warning no ladder putting me over my limit impacting my credit. I have never been late XXXX single day on this credit card.I have been a customer of this bank since XXXX that is 44 years! .I retired from BOA.. I do believe the XXXX incidences had something to do with each other. I feel like. Due to the data breach they went in and lowered my credit limit on my credit card to minimize their risk, Also, noting.I was a senior citizen and I feel age discrimination also came in to play With this decision. Multiple conversations phone calls.Letters emails went back to them. I got some lame response from a customer service representative today. With a generic reason they lowered my credit limit on my credit card. I did advise of my concerns. Which fell on deaf ears. I was not advised of the data breach Until I heard it from someone else. I'm questioning the integrity of this decision. I think they have filled me as a consumer but not notifying me Of said breach. This is calls me undue stress XXXX  and a missed day of work after my card was declined at a store, Knowing I had just paid over a XXXX dollars on the credit card. Concerned about using the debit cards due to the data breach. But it seems they don't want to be held accountable for this action. This is not based on any credit history. I currently have I immediately pulled my credit report and there is nothing there to warrant this action as a 44 year. Customer with no issues. Use with this bank deposit. XXXX credit, XXXX XXXX XXXX, only they're dishonesty. Or miss information and neglect and notifying me that they breached my information XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation