Consumer complaint received 2025-04-25 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rausch Sturm LLP
State: TX

Complaint narrative:
On XX/XX/XXXX, an agreement was signed between me ( represented by XXXX XXXX ) and XXXX XXXX XXXX ( represented by XXXX XXXX XXXX XXXX 

Because there had been some issues with the payments received, and after my claim was proven by submitting money orders to XXXX XXXX to be forwarded to opposing counsel, Rausch Sturm corrected the amount owed. 

On XX/XX/XXXX a payment arrangement was agreed upon for {$800.00} to be paid in XXXX payments in the amount of {$30.00} starting XX/XX/XXXX ( proof attached ). 

Because this account ( File XXXX ) only required a payment of $ 30 monthly, from XXXX to XX/XX/XXXX the amount of {$30.00} was rendered for both months, via money order and delivered via XXXX XXXX Mail ( proof attached ). 

However, from XX/XX/XXXX to XX/XX/XXXX advance payments were sent to XXXX XXXX XXXX for each month ( proof attached ). 

In understanding that I had made all payments, I reached out to XXXX XXXX of XXXX XXXX requesting the Release of Judgement. On XX/XX/XXXX, I was informed that opposing counsel stated that I owed them {$140.00} and payments were missing. 

ALL MONEY ORDERS AND XXXX XXXX NUMBERS ARE ATTACHED. 
TRACKING NUMBERS THAT WERE OVER 120 DAYS HAD TO BE RETRIEVED FROM ARCHIVES. 

XX/XX/XXXX - {$30.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$30.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX XXXX XXXX ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX AND XX/XX/XXXX WERE SENT IN SAME ENVELOPE * * * * * * * * XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( ARCHIVE TRACKING ATTACHED ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX XXXX XXXXXXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) XX/XX/XXXX - {$90.00} DELIVERED XX/XX/XXXX @ XXXX ( XXXX RECEIPT XXXX ORDER ) * * * THE TOTAL AMOUNT RENDERED TO XXXX XXXX XXXX FROM XX/XX/XXXX TO XX/XX/XXXX IS {$840.00}, WHICH IS {$32.00} OVER THE XXXX XXXX. 

* * * NO PAYMENT WAS EVER LATE BECAUSE EACH MONTH INCLUDED ADDITIONAL XXXX PAYMENTS. 

XXXX XXXX XXXX  provided a copy of their ledger card for file XXXX to XXXX XXXX on XX/XX/XXXX. The ledger is confusing and does not reflect accuracy. Their ledger shows the current amount due of {$1000.00}, which is incorrect. 

XXXX XXXX of XXXX XXXX XXXX also stated that XXXX XXXX also stated they they has only received {$660.00} since the month of XX/XX/XXXX. ( email attached ) How did the balance increase when there were no late payments, and all payments were delivered to their office. 

XXXX XXXX XXXX  is not releasing my Judgement due to clerical errors and are not recording the correct amount due is currently, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation