Consumer complaint received 2026-06-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
I find it interesting that Chase Bank is listed as a bank that has assets over XXXX and it states they do not charge XXXX XXXX which is not completely true since they are charge Overdraft Fees of {$34.00} for each transaction they approve and charge you. I am now at {$270.00} in overdraft fees and they still keep approving charges so they keep making that money on my overdraft. As per their policy you do not enroll in Overdraft Assist as it comes with my checking account. My account reached overdrawn state on XX/XX/year> on XX/XX/year> I received 3 Overdraft fees at $ XXXX. On XX/XX/XXXX I received 2 more Overdraft fees at $ XXXX and on XX/XX/XXXX I received 1 Overdraft fee and on XX/XX/XXXX XXXX more Overdraft fee. Yesterday my account was overdrawn by {$490.00} and they first rejected two automatic charges on XX/XX/year> of {$130.00} and {$37.00} which I would be find obviously the money not there, however, on XX/XX/XXXX they then posted those 2 charges which I now was charged {$34.00} for each of those transactions. To be that is taking advantage of the consumer and how is that right. They have made {$230.00} off me and that is about to be another {$68.00} for total of {$300.00}. This makes it nearly impossible to catch up when the fees outweigh what my account was short in the first place. I am now paying more in Overdraft fees than what my account would be overdrawn. It would be overdrawn by {$320.00} which I could catch up from that but to be overdrawn {$590.00} and still adding up with their Overdraft fees. As per their policy they max at 3 Overdraft charges a night but the way in which they post those charges ensures that they charge you additional Overdraft charges making more money. Which a company with XXXX in assets is charging me an Overdraft fee for {$8.00} - a charge under {$10.00} is charged {$34.00} - now how is that not taking advantage of the people that can't afford that. I reached out to Chase twice and was told they had already waived 3 previously early this year and that is the max and as per their policy they can't waive anymore fees- they are sorry and they sure appreciate my being a loyal customer of nearly 20 years. They protect themselves by in the policy they have the authority to decide what gets approved on recurring debit charges, gas, or groceries but again it doesn't make sense how they do that - They approved me {$7.00} in gas at the pump it cut me off on XX/XX/XXXX yet here we are XX/XX/XXXX and they approved a charge of {$130.00} and {$37.00} that are recurring payments with a two companies. Yet their policy says they approve for gas and groceries so it sure seems that they approved those XXXX charges in order to charge me the overdraft fee. I didn't have a chance to call those XXXX payments as I would have told them to wait til next week to charge it. I don't want to be in this situation but I have had a lot of hard times and am finally getting back on my feet yet to pay {$270.00} in Overdraft fees because they have made the decision to approve them. I did not knowingly do this - I have 2 checks arriving and they were delayed. I should have the option to not have these go through but Chase decides that based on their policy they approve it so they then should not be able to charge 3 in one night and continue charging you daily as they continue to approve even when your account is overdrawn they are making that decision because they can make money and build their wealth off the backs of the working class who can't afford that. And i think it is terrible that I explain my situation and it doesn't matter- they only go by policy there is not even trying to help, whatever happened to customer interaction. I'm writing because this should be something that the CFPB protects consumers from how can they keep racking up the charges when the account is already overdrawn. Thank you for your assistance in helping so the protection needed to consumers in these situations.

Company response to consumer: Closed with monetary relief