Consumer complaint received 2025-01-29 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I believe that Experian is not complying with the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S. Code 1681s-2, which mandates that data furnishers report accurate and complete information. In my case : The account, after its transfer, should not reflect any late payments. However, it inaccurately shows that I have late payments recorded.

The reported payment status contradicts the history of late payments, which misleads potential lenders and adversely affects my creditworthiness.

Under FCRA 611 ( 15 U.S.C. 1681i ), I have the right to dispute any inaccurate information, and credit bureaus, including Experian, are obligated to investigate and correct or delete any inaccuracies within 30 days.

Despite my efforts to rectify this situation, the inaccuracies remain, causing significant distress and hindering my ability to secure a home loan. I urge the CFPB to investigate this matter and ensure that Experian complies with its obligations under the FCRA. 

I am submitting a formal complaint under the Fair Credit Reporting Act ( FCRA ) regarding inaccurate information on my credit report by XXXX, XXXX, and Experian student loan accounts ; that have been consolidated into the XXXX Department of Education. 

Upon reviewing my credit report, I noticed that this account XXXX XXXX XXXXXXXX is incorrectly marked as 120 days late, XX/XX/XXXX and XX/XX/XXXX in payments. Despite being transferred and reported as paying as agreed In payment status and at the time of the consolidation. This information is inconsistent and misleading, which negatively impacts my credit standing. 
My report Also reflects multiple student loan payments listed under separate accounts, despite the fact that my loans were consolidated into one loan. This misrepresentation is Disputed Account Details : XXXX XXXX for XXXX XXXX XXXX XXXX date of last activity XX/XX/XXXX date opened XX/XX/XXXX account open For Experian date opened XX/XX/XXXX {$80000.00} date of lat activity XX/XX/XXXX This information is inconsistent and misleading, which negatively impacts my credit standing. There are four extra loans reporting apart when they are in fact included in the XXXX that was billed to me. I listed them along with the other that I hoping late and inaccurate as it was consolidated. To one payment not multiple payments Creditor Name XXXX XXXX XXXX payment {$11.00} XXXX XXXX ( should be no payment on this payment ) {$16.00} XXXX XXXX {$33.00} payment XXXX XXXX {$19.00} There can't be payments reported by themselves for this they are included in XXXX XXXX loan XXXX I am wondering when this was verified for accuracy none of the Information is showing accurate. And true and I misleading. 
Creditor Name : [ XXXX ] Account Number ( Last Four Digits ) : [ XXXX ] Date of Reported Late Payment : [ XX/XX/XXXX / XX/XX/XXXX ] Reported Status : Transferred/Paid as Agreed Issue : Late payments are inaccurately reported despite consolidation Amount owed I not the amount reported FCRA Violations : According to 15 U.S. Code 1681s-2, data furnishers are required to report accurate and complete information. In this case : 1. The account was transferred/consolidated and should not reflect late payments post-transfer..

2. The payment status contradicts the late payment history, which misleads lenders and affects my creditworthiness.

3. Under FCRA 611 ( 15 U.S.C. 1681i ), I have the right to dispute any inaccurate or incomplete information, and the credit bureaus must correct or delete inaccurate data within 30 days. This raises serious concerns about their practices and their commitment to adhering to the legal standards set forth under federal law.

Given these ongoing legal issues, it is imperative that my complaint be taken seriously, as it reflects a broader pattern of potential non-compliance that could affect many consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation