Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: Checkr, Inc
State: NC

Complaint narrative:
Common mistakes include mixed-up identities, outdated records, and reporting dismissed cases as active. If false information has harmed you, you have the right to dispute it and seek compensation. 

On or before XX/XX/XXXX, my potential employer, XXXX XXXX XXXX, authorized a background report from Checkr. The report yielded outdated information from XX/XX/XXXX ( Food Stamp Fraud ) and XX/XX/XXXX ( Resisting Public Officer ). This information is over ten years old. Second, the information did not report accurate information as reported by the district attorney, which the case was dismissed. Third, I was not sent a copy of the report. Finally, I received an email from Checkr indicating that I would not be considered for employment, which my supervisor did not send. After reading the email sent to both my supervisor and me email, he immediately called me and pleaded that he didn't send that email! However, the completed Checkr report indicates " Status : Consider. '' " Confidential to be opened by addressee only Dear XXXX XXXX XXXX, We regret to inform you that XXXX XXXX XXXX ( the Company ) is unable to engage or hire you. 

This decision was based in whole or in part on information contained in a background check report, including the following specific items contained in the report prepared by Checkr , Inc., XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX | XXXX | checkr.com CHARGE : FOOD STAMP FRAUD ( XXXX  ) ( STATUTE : XXXX ) ( DISPOSITION : SUPERIOR GUILTY - JUDGE ) XX/XX/XXXX CHARGE : FOOD STAMP FRAUD ( XXXX  ) ( STATUTE : XXXX ) ( DISPOSITION : SUPERIOR GUILTY - JUDGE ) XX/XX/XXXX A copy of this report was previously given to you and another copy is attached here. Checkr did not make this engagement or employment decision and can not provide you with specific reasons why the Company made this decision.

Under Section 612 of the Fair Credit Reporting Act, you have the right to obtain a free copy of the report if you ask Checkr for a copy within 60 days after you receive this notice. Under Section 611 of the Fair Credit Reporting Act, and applicable state law, you also have the right to dispute the accuracy or completeness of any information in the report at any time by contacting Checkr.

If the position you applied for is in Unincorporated XXXX XXXX XXXX you have the right to file a complaint with the XXXX XXXX XXXX Department of Consumer & Business Affairs ( DCBA ) for violation of the Countys Fair Chance Ordinance for Employers, and with the states Civil Rights Department for violation of the Fair Chance Act.

If you are a XXXX  resident, you also have the right to file a complaint with the XXXX  Department of Fair Housing and Employment ( DFEH ). 

If you are an XXXX  resident or applicant, you also have the right to file a complaint with the XXXX Department of Human Rights. 

If you are a XXXX, XXXX  resident or applicant, this notice is provided in accordance with the City of XXXX Code of Ordinances, Chapter 14.5, Section 14.5-181, which regulates the process and timing of criminal background checks conducted on job applicants. 

If you are applying for a position in XXXX, you have 10 business days to provide information concerning the accuracy of the criminal history information in your consumer report or additional information you wish the Company to consider. The Company will consider all additional information provided by you. 

Sincerely, XXXX XXXX XXXX Enclosure : Copy of Your Consumer Report ''

Company response to consumer: Closed with explanation