Consumer complaint received 2020-07-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX XXXX XXXX XXXX ) XXXX XXXX-2020 WARNING DISCRIMINATION NEGLIGENCE AGAINST CHASE HOME REFINANCE Chase violated federal laws, discriminated against home refinance borrower, under the ADA / DOE guideline Borrowers home refinance submitted prior to XX/XX/ 2020 Chase had already approved borrower home loan ( record on file ), XXXX 2020, at 3.3 % interest rate Chase had informed borrower, at the beginning, that it would match 3 RD Lender lower interest rate. Therefore, borrower provided to Chase 3 RD Lender lower interest rate, one at 2.99 % Chase is using this against borrowers home refinance application, for its greed Chase is ILLEGALLY calculating AS IF borrower is already making his childrens student loan payments, even he is not the student loan borrower, even the student loans are not due for 3 years, even borrower will never be responsible, under Federal laws of ADA / DOE guideline! Thus, illegally discriminated against home refinance borrower, and disqualified his application Chases initial calculation : Income = {$5800.00}, Expense = - {$3500.00} ( incorrect ) Borrowers calculation : Income = {$6600.00} ( added 20 % SS adj ) ; Expense = {$2300.00} ( ALREADY QUALIFIED ) Borrower calculation : Income = {$8200.00} ( added rental incomes ) ; Expense = {$2300.00} ( MORE THAN QUALIFIED ). Note : borrowers house guest room rental income deposited into Chase accounts ( on file ) Borrower reverified his credit score at XXXX by a 3 RD Lender ( XXXX ). Therefore, Chase used dishonest practice, intentionally to lower borrowers credit score, greedily attempting to disqualify borrower. Nevertheless, credit score already pre-qualified even below 600 per Chase guideline prior to XX/XX/XXXX application submittal Borrower is not the borrow of Children student loans. Borrower is cosigner Borrowers Chase account balance + 401k liquid cash is greater than children student loan liability ( on file ). Thus, borrower is fully capable to pay off his childrens entire student loan liability even today Childrens student loans are not due, children are still in grad school for 3 more years Chases calculation deceitfully misapprehending home loan refinance borrower is already paying for his childrens student loans now ( chase client is co-signer ). Chase client is paying {$0.00} today, will pay {$0.00} for the next 3 years, will pay {$0.00} indefinitely, under Federal laws,  per ADA / DOE guideline Childrens student loan lender agreement condition specified that children shall still be responsible for liability themselves, not the co-signer ( on file ), even later, if his children file for bankruptcy Borrower spoken to student loans lender, even in the unfortunate event if children become XXXX or deceased, lender informed borrower that his childrens student loans shall be discharged. Co-signer shall not be responsible If co-signer assume liability of childrens student loan ; ultimately, under Federal laws, ADA / DOE, all student loans SHALL be discharged, for XXXX guideline Borrower shall NEVER be responsible for his childrens student loans indefinitely BORROWERS DEMAND Chase to HONOR the third-party-lenders interest rate, of 2.99 % Chase is close the borrowers refinance home loan by XXXX XXXX, 2020 Chase to BACKPAY borrower, the DELAY in closing, ALL INCURRED INTEREST PAID Chases lending organization LACK legal understanding of ADA / DOE legal laws, for borrower with XXXX legal privilege Chase to pay borrower inconvenient COMPENSATION and fraudulent misrepresentation of disqualifying borrower, for the amount of {$10000.00}. 

Chase to waive all borrowers application and associated fees Chase to make immediately INTERNAL CORRECTIVE ACTION of his lending practice If above is met, borrower is willing to sign waiver against ALL future legal claims against Chase

Company response to consumer: Closed with explanation