Consumer complaint received 2025-11-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: CREDIT ACCEPTANCE CORPORATION
State: NY

Complaint narrative:
I purchased a car from a garage in XXXX, New York. The garage sold me a faulty car that I brought back XXXX times to get fixed only for it to still be broken. The garage closed shortly after I purchased the vehicle and the loan lender that they set me up with was XXXX acceptance. I had a hard time making my payments and my car was repossessed, which is my fall entirely. I called them the night my car was repossessed and they told me my car was being held locally and that I could reinstate my loan by paying XXXX payments. which with their automatic machine fees and everything cost me {$720.00}. That was Thursday night the they repossessed it. The woman said shed make a note so that my car would not go any further because I had fully intended to pay the first thing the next morning when I receive my paycheck. I called and paid Friday afternoon as I said I would. From there, the garage was apparently closed at XXXX and so I could not go get my vehicle which at this point had already been moved to XXXX New York, which is an XXXX XXXX from my hometown and where my car was taken. Which again I was fine with considering that accidents happen and it maybe didnt get through the system. I would XXXX XXXX an hour Monday ( when the garage is opened ) and go get my car. So I went the weekend without my car. Monday when I called back Credit acceptance they told me my car was up near XXXX. Thats XXXX hours away. They also told me that after I had paid them Friday that they continued to take my personal belongings out of the car and leave them at the garage in XXXX, where I might have to go pay a personal storage fee. From there they moved my car to XXXX area to be auctioned. ( After I payed them ) needless to say at this point, I was beginning to get upset with them. Especially because they still have not released my car to me. My husband had called them ( mad ) and they had told him that they couldve actioned the car the very same day they took it if they wanted to. I was still bound and determined to get my car cause my credit is already tanked and Id rather just pay it off and be done with it. so I waited for them to release my car. We finally get the information to go get my car and all this other stuff which we still do not have and then I receive a message on my credit acceptance portal about what they expect me to do from this point on about my car. Now as of XX/XX/year>, I have a bill stating that I owe altogether a balance of {$15000.00}. I did have a very high past due balance of {$10000.00}. As I said, I was having a hard time making payments. But still the remaining balance of all of it was {$15000.00} I then received the message on my portal about my new agreement. So apparently in paying the XXXX dollars to get my car back, I unwilling and unknowing agreed to making double payments of XXXX a month for XXXX years and than they would drop my payments back to the normal XXXX. Now XXXX not great with math but that math isnt mathing. If I were to pay that for 2 years it would be XXXX. Which again, I get it but if I couldnt make the payments before how am I going to make them now? Also, if the car that I tried to return ( which is falling apart and has been since I bought it, the car dealership shut down and I was stuck with this terrible car, no heater etc. as well as lost my car insurance because of the amount of time using rental cars for this one that should have been lemon lawed ) Is worth XXXX, and XXXX paying XXXX in XXXX years ( possibly fees for being late and the repossession ) why than would my payments drop back down to XXXX? Wouldnt I be done paying on the vehicle at that point? And how long will I have to pay normal payments after already paying off my car. Seems like XXXX buying it twice. And now, XXXX cant even get onto the portal to get the information needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation