Consumer complaint received 2026-03-18 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: ME

Complaint narrative:
I am filing this complaint against Comenity Bank as the furnisher of inaccurate and unverifiable credit data for two accounts currently appearing on my credit reports under the names XXXX/Comenity/XXXX and XXXX/ComenityXXXX XXXX The two accounts are : Account 1 : XXXX/Comenity/XXXXXXXX Account XXXX XXXX Charged off {$510.00} Opened XX/XX/XXXX On record until XX/XX/XXXX. Account 2 : XXXX/ComenityXXXX Account # XXXX Charged off {$580.00} Opened XX/XX/XXXX On record until XX/XX/XXXX. I mailed written disputes directly to Comenity Bank via certified mail on XX/XX/XXXX and XX/XX/XXXX regarding both accounts, requesting debt validation and correction of inaccurate data. Comenity has not responded with documentation to either dispute. I am also disputing both accounts directly with XXXX and have filed bureau disputes with all three credit bureaus. The following issues remain unresolved : 1. DEBT SOLD COMENITY CAN NOT VERIFY : Both accounts carry the notation 'Purchased by another lender ' on my XXXX credit report. This confirms that Comenity Bank has sold both debts to a third party buyer. Under the FCRA, 15 U.S.C. 1681s-2 ( b ), the furnisher responsible for verifying disputed accounts is the current owner of the debt not the original creditor who sold it. Comenity Bank can not legally verify debts it no longer owns. Yet when the credit bureaus have conducted reinvestigations on these accounts, they have returned 'verified ' results indicating Comenity confirmed the data despite having sold the debt. This is not a valid verification. 2. CURRENT DEBT OWNER NOT IDENTIFIED : Despite both accounts being sold to a third party buyer, the identity of that buyer appears nowhere on my credit reports. I have a right to know who owns my debt and who is furnishing data about me to the credit bureaus. The complete absence of the current owner 's identity makes it impossible for me to contact the correct party, exercise my rights under the FDCPA, or ensure accurate data is being furnished. Comenity is responsible for ensuring the proper transfer of furnishing responsibilities when selling debt. 3. INACCURATE HIGH BALANCE DATA : My 3-bureau credit report dated XX/XX/XXXX shows the following contradictory high balance data : Account XXXX XXXX XXXX XXXX/Comenity/XXXX {$510.00} {$0.00} {$510.00} XXXX/ComenityXXXX {$580.00} {$0.00} {$580.00} Source XXXX XXXX 3-bureau report dated XX/XX/XXXX XXXX is reporting a high balance of {$0.00} on both accounts a figure that is factually impossible given these accounts carried balances of {$510.00} and {$580.00}. This inaccuracy exists on XXXX 's report and has persisted through at least two prior reinvestigations dating back to XX/XX/XXXX. Comenity as the named furnisher is responsible for the accuracy of the data being reported under its name regardless of whether it still owns the debt. 4. FAILED REINVESTIGATIONS : XXXX 's records show these accounts 'remained unchanged from our processing of your dispute in XX/XX/XXXX. ' Despite two certified mail disputes directly to Comenity on XX/XX/XXXX and XX/XX/XXXX, and multiple bureau disputes, neither account has been corrected or deleted. Comenity has confirmed these accounts as accurate through the bureau reinvestigation process without providing any documentation to support that verification and without disclosing that it sold the debt to an unidentified buyer.

Company response to consumer: Closed with explanation