Consumer complaint received 2026-03-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Garrison Investment Group
State: TX

Complaint narrative:
I am filing this complaint regarding the servicing of my loan with Foundation Finance Company. I have attempted multiple times to obtain clarification and documentation regarding discrepancies in the servicing of this account and have received no response. The loan originated on XX/XX/XXXX in the amount of {$11000.00}. My scheduled monthly payment is {$130.00}. Payments were successfully withdrawn from my bank account and no payments were returned for insufficient funds. My bank statements show that payments were made and do not reflect any returned ACH transactions or returned payment fees. The payment ledger later provided by the company shows the following payments : XX/XX/XXXX payment {$130.00} ( principal {$43.00} / interest {$96.00} ) XX/XX/XXXX payment {$130.00} applied entirely to interest XX/XX/XXXX payment {$130.00} ( principal {$50.00} / interest {$89.00} ) XX/XX/XXXX payment {$410.00} ( principal {$110.00} / interest {$300.00} ) My bank confirmed that autopay was active and was never cancelled. My bank records show no returned ACH payments or insufficient funds notices. However, the servicers records show no payments received between XX/XX/XXXX and XX/XX/XXXX. During that period interest accumulated significantly on the account. Account statements show the balance increasing and interest fluctuating significantly during this time. I requested documentation explaining why scheduled autopay drafts were not attempted and how payments were being applied, but the company refused to provide any explanation or records. In addition, my father-in-law, who is the co-borrower on this loan, made a payment on XX/XX/XXXX for a total of {$490.00} after being told by the company that the payment would bring the account current. However, the account was not brought current after that payment was made. My father-in-law repeatedly requested confirmation no less than 5 times, showing how that payment was received and applied to the account, but the company refused to provide any documentation confirming the payment application or what the payment was applied to. Additionally, the company reported a delinquency related to this account on my father-in-laws credit report, which resulted in a decrease in his credit score and a decrease in his personal credit card. However, the same delinquency was not reported on my credit report, even though I am the primary borrower on the loan and my father-in-law is only a co-borrower/cosigner. This inconsistent reporting between borrowers raises concerns about the accuracy of the information being furnished to the credit bureaus. I sent a formal written Notice of Error on XX/XX/XXXX, requesting investigation and documentation regarding these discrepancies. Specifically, I requested : A full amortization schedule from loan origination to present A complete ACH draft history showing all scheduled and attempted withdrawals A written explanation of how my early payment was applied An itemized list of all fees and the contractual basis for each A written reconciliation of all balances across statements, ledger entries, and payoff figures Written confirmation of what was reported to each credit bureau for both borrowers Despite these requests, the company did not acknowledge or respond to my written dispute. There are also inconsistencies regarding fees. Communications suggested that late fees or returned payment fees existed, yet the payment ledger provided by the company shows Total Late Fees Paid : {$0.00} and Total Expenses/NSF Fees Paid : {$0.00}. Because the company has refused to provide documentation or respond to my written dispute, I am unable to verify how payments were applied or why autopay drafts stopped despite remaining active with my bank. I am requesting that the company provide the requested servicing records, explain why autopay drafts ceased after XX/XX/XXXX, reconcile all payments and balances, correct any servicing errors that may have occurred, and correct any inaccurate credit reporting related to this account.

Company response to consumer: Closed with explanation