Consumer complaint received 2025-07-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: FC HoldCo LLC
State: MD

Complaint narrative:
Timeline of Events XX/XX/XXXX Final voluntary payment made on auto loan. 
XX/XX/XXXX ( XXXX XXXX ) XXXX called and texted over 15 of my family members, falsely stating : That they were listed as third-party contacts. 

That my vehicle was going to be repossessed the next day. 

That I had defaulted and owed immediate action. 
XXXX XXXXCalled tow company from nights prior- and advised him of location and time for a safe pick up. I had just spent XXXX on 3 repairs Brake pads, rear rotors and complete front suspension rebuild at a licensed and state recognized service center in XXXX  days prior- truck was my daily driver as a sales rep in XXXX and I put a lot of miles on it and it was in fantastic shape. I voluntarily surrendered the vehicle to XXXX XXXX XXXX. There was no repossession.XXXX XXXX XXXXXXXX fraudulently filed an insurance claim against the surrendered vehicle more than 90 days after the surrender. 

XX/XX/XXXX XXXX reported a charge-off of {$39000.00} to credit bureaus and continued false credit reporting. I filed, started online and all other attempts at a reconciliation to no avail and even filing a false claim against my insurance. 

XX/XX/XXXX I initiated formal disputes with all three credit bureaus, submitted cease & desist letter, and prepared CFPB and legal actions. 

Violations Committed by XXXX  Credit Acceptance FCRA Violations ( Fair Credit Reporting Act ) Section 623 ( b ) : Furnishing inaccurate information continued to report the account as a charge-off after a voluntary surrender and fraudulent insurance claim. 

Failure to correct or remove unverifiable information after 30 days. 

FDCPA Violations ( Fair Debt Collection Practices Act ) Section 805 ( b ) : Communicated with 15+ third parties about my debt illegal disclosure of debt details to non-authorized individuals. All willing to sign written statement and XXXX XXXX - Attorney at Law is one of 15 and a friend willing to aid in this if need be. 

Section 806 : Harassment mass calls and texts on XXXX XXXX under false pretenses. 

Section 807 : Misrepresentation threats of repossession when the vehicle had already been surrendered. 

TCPA Violations ( Telephone Consumer Protection Act ) Relentless calls and texts used an auto-dialer or pre-recorded message, this constitutes illegal communication without consent. 

Possible Insurance Fraud Filed a false insurance claim 90+ days after surrender, which could involve criminal fraud or misrepresentation to inflate the deficiency balance. 

What I Am Demanding Immediate deletion of the XXXX tradeline from all credit reports. 

Full retraction of the balance and charge-off status due to fraud and misreporting. 

Written confirmation that no further collection or contact will be made. 

Referral of this incident for internal audit and regulatory investigation by CFPB and relevant agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation