Consumer complaint received 2025-04-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: MI

Complaint narrative:
I AM REQUESTING A THOROUGH INVESTIGATION BE DONE. 
My name is XXXX XXXX XXXX CHIME IS NOT COOPERATING DECLINED MY DISPUTE XXXX TIMES SOMEONE INPERSONATING A CHIME REPRESENTATIVE CALLED FROM CHIME 'S XXXX IT'S THE NUMBER ON THE BACK OF MY CARD. I CHECKED IT XXXX  TIMES DURING THE CALL. 

THEY HAD ALL OF MY INFORMATION ON HAND. 

According to the screenshot XXXX XXXX I'm providing along with others, the CALL CAME FROM CHIME 'S XXXX NUMBER. 

When questioned the authenticity of the call the man that called said " check the back of your card, I'm definitely calling from Chime '' to which I pulled my card out and verified that it was indeed the correct number. 
You probably have some low-life working in concert with someone who came up with this scheme. 
This is how it went : They sent me a me a text message first asking if I was making a purchase for {$480.00} and to text back " XXXX '' if it was me and " XXXX '' if it was not. I pressed " XXXX '' and got a message saying that a rep would be calling. The call came from the CHIME PHONE NUMBER XXXX which is on the back of my card which I verified. The supposed CHIME Representative then told me to move my money from my credit to my debit because that someone was now trying to access my credit card for {$2500.00} and that I need to send my money to a supervisor so that she can return my money to my debit card once the purchase was taken off my account. He said it would only take a few minutes. His name was XXXX. After I did that he said wait for a " request pay '' ( I NEVER GAVE THEM MY CHIME NAME ) - from the supposed Supervisor ( XXXX XXXX ) WHICH I RECEIVED IMMEDIATELY - and begin sending her my money which totaled {$2400.00}. After I did all that he advised me that " I would see my money returned shortly ''. I asked if I needed to change my passwords and he said " once your money is back in place, yes ''. I noticed shortly thereafter that my money was NOT RETURNED!!!! AND I IMMEDIATELFY CONTACTED CHIME AT THE VERY SAME NUMBER THEY CALLED FROM XXXX. WHEN I GOT TO MY DAUGHTER, SHE BEGAN LOOK AT THE SCAMMER AND FOUND HER ON XXXX. SOMEONE CALLED MY PHONE FROM AN UNKNOWN NUMBER XXXX, AND I DIDN'T ANSWER. I DID HOWEVER CALL THE NUMBER BACK AND A MAN ANSWERED " THIS IS CHIME, HOW MAY I HELP YOU '' AND I HUNG UP AFTER I TOLD HIM TO COUNT HIS DAYS ... '' I am XXXX XXXX XXXX, and I work, I need my hard earned money because JUST LIKE EVERYONE ELSE I am afraid about the future. I have worked hard to save my money after going through years of financial devastation and I was so happy to have what may not seem like much to some, but a fortune to me, finally in my account for any emergency that should arise. 
I FEEL LIKE CHIME IS SAYING I DID THIS TO MYSELF... WHY THE XXXX WOULD I DRAIN EVERY XXXX FROM MY ACCOUNT TO GIVE SOMEONE I DON'T KNOW... I DO NOT GAMBLE OR BUY XXXX STUFF OFF OF THE INTERNET. I WAS BUILDING MONEY TO RETIRE AND THAT {$2400.00} I WORKED HARD FOR WAS THE FOUNDATION. 
SEE ATTACHED SCREENSHOTS OF THE ENTIRE SCAM. 
IT WAS ALL DONE USING CHIME 'S PHONE XXXX

Company response to consumer: Closed with monetary relief