Consumer complaint received 2024-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am writing to formally dispute and file a complaint to EXPERIAN regarding certain inaccuracies on my credit report that I believe are in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( XXXX ). My name is XXXX XXXX XXXX, and my date of birth is XX/XX/1969. My current address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX. The related FTC report number for this dispute is XXXX. 

Upon careful review of my credit file, I have identified several entries that appear to be inaccurate, duplicative, or otherwise fraudulent in nature, with no evidence of authorization or approval by me. These entries do not correspond to any legitimate transactions, accounts, or activities that I have knowingly initiated, and I suspect they may be the result of fraud. I assert that these entries are in violation of my rights under both the FCRA and FACTA, which afford me the ability to dispute any inaccuracies and require you to promptly investigate and correct or remove unverified or erroneous information.

The first violation of the FCRA relates to Section 1681e ( b ), which mandates that the credit reporting agencies maintain accurate information in consumer credit files. The inaccurate and potentially fraudulent entries on my credit report do not reflect my actual credit history, as they appear to be either duplicated or contain no legitimate transactions that I have authorized. This constitutes a violation of the requirement to ensure the accuracy of the information reported. Additionally, FCRA Section 1681i stipulates that when a consumer disputes information, the credit reporting agency must conduct a thorough investigation within 30 days. Despite my dispute, the entries have not been properly investigated, which further violates the FCRA. According to FCRA Section 1681i, if the disputed information can not be verified, it must be removed or corrected, which has not occurred in my case. Moreover, there may be information on my credit report that exceeds the retention period outlined in FCRA Section 1681c, which states that most negative information should not remain on a credit report for more than seven years. Any such outdated information must be removed immediately.

Furthermore, I believe there are violations under the FACTA as well. Under FACTA Title 1, Section 151, I am entitled to receive proper documentation proving the accuracy of the entries on my credit file. To date, I have not received such documentation for the disputed items, which constitutes a failure to comply with FACTA. In addition, under FACTA Section 609, I am entitled to a full disclosure of all information associated with the disputed entries, including account details, applications, and any related transactions. I have not been provided with this information, further violating my rights under the law.

In accordance with the FCRA and FACTA, I formally request that you conduct a thorough investigation of the disputed items on my credit file. If these items can not be verified as accurate, I request that they be removed from my credit report immediately, in compliance with FCRA Section 605 ( 15 U.S.C. 1681 ) and FACTA Title 1. I expect a timely resolution to this matter, with a written response detailing the outcome of your investigation. If these issues remain unresolved, I will be forced to pursue further legal action to protect my rights under federal and state law. I trust that you will take the necessary steps to rectify these matters promptly and fully in accordance with the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation