Consumer complaint received 2026-03-11 00:00:00
Product: Debt collection — Medical debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: Receivables Outsourcing, Inc.
State: MD

Complaint narrative:
I received an automated voicemail at XXXX from Receivable Outsourcing involving a debt from an anesthesiologist from a procedure at XXXX a year ago. I asked for XXXX automated calls. I asked for physical mail. No physical mail has been received since I submitted a dispute regarding the bill. All of my bills- after not having health insurance for 4 year ( during the XXXX administration ) and becoming homeless in XXXX due to unpaid unemployment and losing my mortgaged home - while paying XXXX XXXXXXXX for private health insurance were posted to XXXX on the XXXX website. Not only was I making payments to this bill, but I was making payments to several other bills too. Everyone was getting a monthly payment. Everyone! Suddenly, XXXX decided to move this bill to collections and never once contacted me to set up a payment plan. Nor did they said that I had to be set up on XXXX too. They communicated absolutely nothing!!! As I continued to make payments on all of my bills. So, today, I get another automated call at XXXX. Nobody ever contacted me back from a dispute submitted back in XX/XX/XXXX about this same bill. So, no payments have been made because no mail correspondence or calls started until within the last 30 days. That's almost a 5 month lapse in communication. Then, as I'm providing further details to the debt collector - she is documenting absolutely NOTHING I said involving the situation - however, decided to disconnect the call because I started getting louder and louder because she wasn't listening!!! If you go back and read what I said again, no payments have been made further because XXXX decided to write off the debt, not contact me to say I had to be on a payment plan - even though I continued to log on to XXXX and pay a monthly payment towards ALL of my bills - sent it to collections. First notice, I submitted a dispute questioning why it was in collections. Never received a response or any correspondence by mail stating anything and no payments have been made since then due to lack of communication. I'll bet you the debt collector put a note on my account stating being foul and abusive. However, all calls are monitored and recorded- despite her not saying so. If it is an attempt to collect a debt, why isn't she documenting what I say verbatim and get this dealt with? XXXX XXXX XXXXOUR PROBLEM Unlike others, I pay my bills. And all of providers at all capacity from XXXX have been paid because I continued to make payments on XXXX until it was paid off. Whoever made the decision to move it to collections is the one to blame. XXXX XXXX XXXX YOUR PROBLEM You would have been paid over 6 months ago repetitively until it was paid off. That falls on XXXX for writing off the debt, not communicating, and essentially causing this entire issue. Now, the collection agency is doing the same thing. With a lapse in communication surpassing over 5 months since the dispute submission. XXXX -- -- YOUR PROBLEM It would have been paid off by now had they properly communicated and verbatim documented the information pertinent to my everything. I'm sick of these half assed people being given jobs and not doing their jobs! You are making me look bad because XXXX communicated! So, now I have something lingering because none of you can do your job right. XXXX -- -- YOUR PROBLEM Guess what? All other providers have been paid in full? Do you know why? Because I continued to log on to XXXX monthly to make payments to ALL of my bills. Which the collection agent clearly stated in previous and current conversation that was mentioned by XXXX. XXXX -- -- YOUR PROBLEM You wouldn't hire me at any capacity!!!! You get what you get because you hired half assed garbage! XXXX -- -- YOUR PROBLEM

Company response to consumer: Closed with explanation