Consumer complaint received 2025-02-03 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am filing a formal complaint against Experian for repeatedly verifying inaccurate information on my credit report, despite multiple disputes. Experian has failed to conduct a proper investigation as required under the Fair Credit Reporting Act ( FCRA ) and continues to report false and misleading information regarding a collection account from XXXX. XXXX, XXXX ( Original Creditor : XXXX XXXX XXXX ). 


I have disputed this account four times, and each time, Experian has verified the incorrect information without providing a valid method of verification. Their failure to investigate my disputes and correct these errors has caused significant harm to my credit profile and financial well-being. Below are the specific violations : 1. Incorrect Reporting of a Past Due Balance on a Collection Account Experian is falsely reporting a past due balance of {$830.00} on this collection account. Collection accounts should not have a past due balance because the full amount is already in collections. This is a clear misrepresentation of the account status and violates FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), which prohibits furnishers from reporting inaccurate or misleading information.

2. False 24-Month Payment History with Improper Delinquent Payments in XXXX and XXXX Experian is incorrectly reporting that this collection account has delinquent payments for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. However, once an account is in collections, no further missed payments should be reported because the account is no longer an active tradeline. Reporting continued delinquencies after the account was sent to collections is deceptive and violates FCRA 15 U.S.C. 1681e ( b ), which requires credit reporting agencies to ensure maximum possible accuracy in consumer reports.

3. False Date Opened Illegal Re-Aging of the Debt Experian recently updated the Date Opened to XX/XX/XXXX, which is factually incorrect and constitutes illegal re-aging of the debt. The Date Opened should reflect the Date of First Delinquency ( DOFD ), not the date the debt was transferred to collections. 


By falsely reporting XX/XX/XXXX, as the open date, Experian is effectively extending the time this negative item remains on my credit report beyond the legal seven-year limit. This violates : FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ( furnishing inaccurate information ).

FCRA 15 U.S.C. 1681c ( a ) ( 4 ) ( requiring accurate reporting of DOFD for collection accounts ).

If the DOFD was in XXXX or earlier, then this account must be removed no later than XXXX, regardless of when the collection agency obtained the debt. Experians failure to correct this is a serious violation of federal law.

4. Failure to Conduct a Reasonable Investigation of My Disputes I have disputed this account four separate times, yet Experian has failed to provide a valid method of verification or correct the inaccuracies. Under FCRA 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), Experian is legally required to conduct a reasonable investigation when a consumer disputes information on their credit report. 


Instead of verifying the actual accuracy of the reported data, Experian has repeatedly verified incorrect information without proving its legitimacy. This demonstrates negligence and non-compliance with federal law. 


5. Experians Pattern of Violating the FCRA CFPBs Recent Lawsuit The Consumer Financial Protection Bureau ( CFPB ) has recently taken legal action against Experian for similar violations. On XX/XX/XXXX, the CFPB sued Experian for failing to properly investigate consumer disputes and knowingly allowing inaccurate information to remain on consumer credit reports. The lawsuit alleges that Experian does not take sufficient steps to intake, process, investigate, or notify consumers about disputes, leading to incorrect credit reporting. 

This pattern of misconduct by Experian reinforces my concern that they are knowingly violating the FCRA by refusing to properly investigate my disputes and continuing to report false information on my credit file. 

Harm Caused Experians continued misreporting of this account has caused me financial harm, emotional distress, and unnecessary damage to my credit score. These errors have negatively impacted my ability to obtain credit, and if not corrected, they may result in unfair denials of financial opportunities or higher interest rates.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation