Consumer complaint received 2024-07-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: CA

Complaint narrative:
I recieved a wire ( fwic ) of {$36000.00} on XXXXXXXX XXXX XXXXXXXX from XXXX XXXX XXXX for home renovation purpose and other personal expenses Then on Friday XXXX XXXX XXXX I went to the bank to send $ XXXX to my XXXX account thats kraken through a wire transfer and i did that and got a reference number so i missed a call from some one called XXXX from PNC regarding the wire transfer I made at the branch saying they needed more information from me to process the wire transfer This is the number XXXX called from saying she is a representative of pnc - XXXX I think this call I missed caused my account to be restricted or maybe the unusual wire transfer I did When I later spoke with XXXX to cut it short she requested for XXXX number and name so that pnc bank could give XXXX a call and validate the wire transfer and also know the source and I then gave them XXXX number and name later I was told by a banker at the branch that XXXX has reported back to the branch that wire transfer deposit source has been verified and the wire transfer deposit to my account has been validated by XXXX I said to my self okay everything would be back to normal I get a call from someone called XXXX also saying she is a also a representative of pnc This is the number I got the call from - ( XXXX ) XXXX XXXX contacts me and was asking why I did that huge amount of {$25000.00} wire transfer to XXXX that I havent done it before and it came off a suspicious activity I then proceeded to tell her I sent that money to my kraken to buy XXXX was for home renovation purpose Which she then went on to ask me why I am sending {$25000.00} to XXXX to buy cryptocurrency in regard to a home renovation I do not appreciate XXXX trying to ask overly intrusive questions about my intimate and personal life because I consider that an invasion to your customers privacy although bank representative might not be able see the thin line within that and an investigation Because you know I received a sum of {$36000.00} from XXXX into my account for home renovation and my other needs and expenses I personally made the decision to invest {$25000.00} of that money into cryptocurrency. 
I did this in order to try to generate profits that I could then use to cover the costs of my planned home renovation project while keeping my self on some profits. 
Which is why when I was asked by XXXX the reason for my {$25000.00} wire transfer to XXXX I told her home renovation so I was hoping to make some additional funds that I could apply towards the renovation because it would have been a nice boost to my renovation budget However, pnc investigation department have decided to hold my money without any clear justification, and they keep on saying there is an ongoing investigation each time I call without giving me a clear explanation of what they are investigating And this is preventing me from accessing those funds and utilizing them for their intended purpose of home improvements. 


I also asked PNC wire department and representatives about their XXXX XXXX  guidelines and policy they said pnc allows and processes wire transfer deposit to XXXX XXXX as long as the account I have is able to cover the wire transfer so whats the fuse all about I get that something triggered the restriction on my account maybe the larger withdrawal or deposit But the wire transfer deposit and source have been verified and validated by XXXX And the wire transfer of $ XXXX I did to XXXX is still within the bank policy so kindly remove the restriction placed on my account so that I can access my money Cause they decided to hold my money without any clear justification, and they keep on saying there is an ongoing investigation when I call So I ask you kindly remove the hold or restriction on my account so that I can access my money cause I need it for the intended home renovation and have a lot of bills that would soon need to be paid and the customer service or investigation team arent helping me out at all Also XXXX sent me the receipt to help aid the problem Im having with pnc so I attached it to the images

Company response to consumer: Closed with explanation