Consumer complaint received 2026-01-07 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: Bread Financial Holdings, Inc.
State: FL

Complaint narrative:
On XX/XX/XXXX we went to XXXX XXXXXXXX XXXX in order to purchase some new items for our home, they offered us to apply for their XXXX credit card issued by Comenity Capital Bank so we can pay it slowly for XXXX  months " no interest '' so we did apply for that reason. We got approved for $ XXXX which was the amount for the whole furniture we wanted after salesperson gave us the estimate. 
We purchased on XX/XX/XXXX some items for {$8700.00} since some items were out of stock but they will have it soon. By next month XXXX, I received a call from them to let me know that the items are on stock now. I went and buy those items on XX/XX/XXXX for a total of {$1000.00} which was added to my balance on my card for a total of {$9700.00}. I've been paying with automatic debits from my bank account since then, but I noted that my last payment went up more than double, from {$150.00} to {$330.00}, so i called the phone number i have in the back of my card for " Comenity Capital Bank '' and i told them it must be an error, they told me that they added {$5100.00} for interest to my previous balance of {$4400.00} for a total new balance of {$9400.00}, since i didn't pay " on time '' for it, and i told then how can that be? all my payments are automatic and all my payments are on time?? they explained that i needed to pay for the balance by XX/XX/XXXX for the {$8700.00} purchase and on XX/XX/XXXX for the second purchase of {$1000.00}, nobody explained that to me before!!, I said well so please since we are on time ( call was yesterday XX/XX/XXXX ) for the " second date of XX/XX/XXXX '' i would like to pay right now for the whole balance due of {$4400.00} " right now '', they denied my request, i asked for a supervisor and he said they can't do anything about it, which i mentioned these is not good customer service, i paid on time everytime and because you have XXXX different dates for XXXX different amounts, on XXXX statement is very confusing, they merge my payments as XXXX acount but they have XXXX different dates for expiration??? Throughout the promotional period, my account statements and online balance presentation reflected what appeared to be a single promotional balance. My monthly payments were automatically applied to the largest balance, and I was not clearly informed that there were XXXX separate promotional plans with different purchase dates and expiration dates. 
I made all required payments on time with no delinquencies. I am not disputing the stated interest rate of 29.99 %. I am disputing the application of deferred interest caused by unclear promotional disclosure and payment allocation practices that prevented me from properly satisfying the earliest expiring promotion. 
Given my consistent on-time payment history and the manner in which promotional balances were combined and payments applied, I am requesting to them, * Removal or substantial adjustment of the deferred interest charges, and * The ability to resolve the account based on the principal promotional balance that existed prior to the interest posting, or reinstatement of the promotional terms as a one-time courtesy. 
I will be sending my claim directly to them as well, via mail since on the phone nobody could help me, and by the way when i was at the phone with them " comenity capital bank '' they asked me to pay for the " second '' balance due of {$890.00} since will expire by tomorrow XX/XX/XXXX and if you dont pay today, we will charge {$710.00} interest more by tomorrow, this is for my {$1000.00} " second '' purchase with a promotion of XXXX months no interest but my balance is {$890.00} from {$1000.00}???? it means that i paid only {$130.00}??? on those XXXX months??? where is the rest of my payments??? well they said they applied it to the " first '' purchase!!! so they took my payments for that first XXXX but didn't accept my offer of full balance payment on XX/XX/XXXX for {$4400.00} on my " second '' date?? this is absurd, is always a win win for these companies not even a courtesy to me since i've been a great customer paying on time with any delinquency. I really want to resolve this issue asap. I paid on XX/XX/XXXX {$890.00} for my " second '' date on the phone, so i dont need to pay for the interest of {$710.00} by today. This is not a clear way to do business and they must explain to customers that you will have several expiration dates on XXXX statement, I can imagine how many people fall for this kind of bad business in order to pay slow with no interest only to pay double your purchase at the end, all your payments on time are not valid anymore.

Company response to consumer: Closed with explanation