Consumer complaint received 2025-06-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Nelnet, Inc.
State: IL

Complaint narrative:
On XX/XX/XXXX, I sent two XXXX requests via certified mail to Nelnet, a servicer for the Department of Education, in regards to my XXXX XXXX  The purpose of these requests were, for one, for Nelnet to affirm that they followed all applicable Federal, State, and contract laws in carrying out the alleged contract to satisfy the requester that this financial entity is operating within the bounds of the law that the financial entity is subject to. Specifically, the law includes the XXXX XXXX Act, also known as the National Currency Act, The Consumer Credit Protection Act, The Fair Debt Collections Practices Act, The Fair Credit Reporting Act, the Truth in Lending Act and any and all laws applicable to financial institutions whether they be federal, state, or contractual ( commercial ) laws. Furthermore, I requested that Nelnet provide information from their SEC files or from the files of their Parent Company in reference to my XXXX XXXX I included my reasoning by stating that Nelnet must certify and prove that they did not commit any action that would preclude that they used my identity in a fraudulent or illegal manner in violation of law and Federal Trade Commission ( FTC ) Policy, themselves, or in collusion with a third party or additional parties. I added that they are bound by law to provide this information upon a request pursuant to FOIA USC 5 section 552, along with the aforementioned laws.

Specifically, I requested that Nelnet : - Provide an affidavit certifying that they did not breach any federal state contractual commercial or official oath or laws in carrying out my XXXX XXXX  contract and associated transactions.

- Produce the origin of funds they claimed they loan me.

- Produce the full and general accounting of these funds along with any & all transactions associated with my student loan account. 
- Provide the name of any parent companies that Nelnet is operating in contract with in respect to the claim herein. 
- Provide the EIN number and CUSIP number of this company/corporation/financial institution . 
- Please provide an affidavit stating that they have enforceable payment interest in the contract associated with my loan based on SEC files, including all prospectuses, XXXX registrations, XXXX registrations, and all other SEC documents pertaining to my XXXX XXXX contract. 
- Please provide documents pertaining to any stock, securities, bonds, etc. associated with my loan contract. 
- Certify that they did not, unlawfully or without my consent, use my signature to materially alter, falsely endorse, stamp, or convert any contract bearing my name or signature into a security in order to convert my contract into assets or gain assets from a third party. 

On XX/XX/XXXX, Nelnet issued a correspondence in response to my request. In this correspondence, Nelnet failed to address any of the requests listed above. Instead, Nelnet provided verification of my XXXX XXXX  obligation in the form of a general ledger, as well as copy of my promissory note, even though verification of my loan was not the concern of the original correspondence mailed to them.

Company response to consumer: Closed with explanation