Consumer complaint received 2025-02-17 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: LA

Complaint narrative:
When we first moved out of our XXXX XXXX property on XX/XX/XXXX, we got a move out statement on XX/XX/XXXX that said we owed {$680.00}. I called the property XXXX XXXX XXXX XXXX  to ask why I was being charged this, and they said they had to " repaint and recarpet '' the entire apartment. Before moving out I spoke to our original leasing agent, XXXX XXXX who told us as long as we deep cleaned the apartment and spackled the holes in the walls we would not get charged and we would receive our {$400.00} deposit back. I even went back and took pictures of the state of the entire apartment before we moved out. We were never offered a final walk through with a property manager and we were told to just leave our keys with a letter with our forwarding address on the desk and no one was in the office when we were leaving, so we did as we were told. I then receive a move-out statement on XX/XX/XXXX saying that we owe {$680.00}, I called the office at XXXX and asked for an itemized breakdown of the charges to be sent to me which I never received. I then receive another email from XXXX property management from someone named XXXX XXXX in the receivables department, I call the number once again. They tell me that the charges are for repainting and recarpeting, but I still never received an itemized breakdown of the charges. I never hear from them again until XX/XX/XXXX when I get a call from this number ( XXXX ) XXXX. Not sure what his name was but he proceeds to tell me that he works for XXXX XXXX XXXX and that he is calling to collect {$690.00} on behalf of XXXX properties and that if I do not pay him that they will be reporting this to my credit and then will proceed to garnish my wages. I explain to him that we never received an itemized breakdown of the charges as requested, nor have we heard from anyone since XXXX. He then tells me they tried to send me a certified letter to " XXXX XXXX XXXX XXXX '' to which I tell him that we no longer live at that address and hat that was the apartment we moved out of at XXXX. He then proceeds to tell me that I must not have given them a forwarding address to which I tell him that I had to in order to move out so there is no reason they should have sent a certified letter to an address that I no longer have access to the mailbox. He then proceeds to break down the charges telling me that our actual move out statement was " over {$2000.00}, but they used the overage from your last month 's rent and kept your {$400.00} security deposit so now you ow {$690.00} to cover the rest. '' I again asked him to explain the charges, he says the same thing that is recarpeting and repainting to which I tell him I have pictures at move out that negate the need for those things. He says that they should have been addressed in your final walkthrough to which I said I was never offered a final walkthrough with an employee at XXXX and he tells me they should've scheduled it, you must've missed it and I said that is not the case. I also asked when d [ have they tried to reach out, he said he tried to call my number once and the " line got disconnected '' and they tried to call my boyfriend but his voicemail was full. I told him I was walking into a work meeting and to text or email the itemized breakdown along with contact information and I never received either. He tried to force me to pay by card over the phone and said if I didn't they would report to my credit. I said I did not feel comfortable, he has been leaving Voicemails not saying who he is or who he works for, he finally left a call back number today XX/XX/XXXX, that number is XXXX

Company response to consumer: Closed with explanation