Consumer complaint received 2023-12-22 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: HW Holding, Inc
State: NC

Complaint narrative:
Timeline of events for collection -- XXXX XXXX 1. Renewal offer from Peace received via email XX/XX/XXXX ( XXXX - XXXX XXXX XXXX Renewal Offer Included & Official Move Out Letter ) 2. Notice sent for not continuing lease XX/XX/XXXX ( XXXX - Fwd_Not Renewing ) 3. Inquiry regarding payment sent XX/XX/XXXX and XX/XX/XXXX ( XXXX - Rent Charges for XXXX XXXX XXXX ) 4. Move out letter calling out total rent charges to be paid to settle up for move out received by us XX/XX/XXXX ( XXXX - XXXX XXXX - XXXX XXXX Move out ltr for review & Official Move Out Letter ) 5. Final rent and utility payments as prescribed by the move out letter were made XXXX XXXX and XX/XX/XXXX ( XXXX XXXX Payment ConfirmationXXXX XXXX XXXX Bank Account Payment ) XXXX payment we are pretty sure was made on XX/XX/XXXX, but given it being ACH did not post until the XXXX ( weekend between XXXX and XXXX ). At present can not locate payment confirmation email. 

6. On XX/XX/XXXX as prescribed in the lease and move out reminder email, Keys and access cards were returned to the leasing office and we signed that we returned them, as well provided our forwarding address. 

7. On Tuesday XX/XX/XXXX collection letters were sent to myself ( I did not know this at the time as it was in my spam ) and my roommate ( both for the same amount ) via email. As well, I received a phone call to my cell phone and subsequent voicemail from Hunter Warfield asking to call back -- XXXX had flagged as spam so I did not answer. My parents also received a phone call and voicemail from Hunter Warfield to their home phone, looking to talk with me, sometime on the evening of Tuesday XX/XX/XXXX. 

8. On Tuesday XX/XX/XXXX my roommate called XXXX XXXX XXXX to inquire about the collection. Leasing rep who answered said it was about unpaid rent and damages. When asked for an itemization, as we never received a bill online or to our forwarded address, the rep exclaimed that not getting one seems to have been an issue lately and that in regard to itemization that there was none on the account and she would have the building manager call back. 

9. The property manager called back on the evening of XX/XX/XXXX and said that the charges were related to not providing 60 days notice ( I do not contest this, obviously ) and damages. When asked for an itemization of the damages they were unable to provide and said there are usually pictures associated with this and that they wouldlook into this further and call back. Have not received a return call to date. 

10. On the evening of XX/XX/XXXX I called Hunter Warfield to inquire about what at the time I thought was just my roommates collection, but turns out they had my phone number and name associated with one as well. When asked about further breakdown of costs they opened the file to find no additional information and that they would inquire and send it to my email. At this point I checked my spam to find my collection. 

11. On XX/XX/XXXX I sent Hunter Warfield a letter asking to verify the debt and cease communication or reporting until they have provided evidence of valid debt. This was signed for ( USPS ) on XX/XX/XXXX. 

12. On XX/XX/XXXX Hunter Warfield called me, I answered, they said they were trying to collect a debt, I asked them to send verification and evidence that this is a valid debt via mail. 

13. On XX/XX/XXXX Hunter Warfield sent an email with an obligation letter with payment needed for the supposed debt. 

14. On XX/XX/XXXX The collection hit my credit report. 

To date we have received no mailed correspondence ( USPS ) and itemization of damages.

Company response to consumer: Closed with explanation