Consumer complaint received 2025-12-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: BlueChip Financial
State: CA

Complaint narrative:
I am filing a complaint regarding a payday installment loan issued to me by BlueChip Financial XXXX XXXX ( and later transferred to XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX of XXXX %. I believe Spotloan has engaged in unfair, deceptive, and abusive acts and practices ( UDAP ), failed to handle my dispute properly, and is attempting to enforce loan terms that are illegal or unconscionable under state and federal law. 

On multiple occasions, beginning XX/XX/year>, I submitted written disputes to XXXX regarding the validity, enforceability, and accuracy of the loan. I requested : Written confirmation that my loan was officially recorded as disputed Written validation and itemization of the loan Written communication only for documentation and compliance Written settlement or workout options XXXX repeatedly refused to address any of these items. Instead, the company responded only with template emails instructing me to please call us. They refused to provide written dispute confirmation, refused written settlement options, and insisted on phone-only communication, even though my account was in dispute and ACH authorization was revoked. This behavior prevented me from obtaining documentation needed to resolve the dispute and appears to violate basic dispute-handling standards and UDAP principles. 

XXXX also continued sending automated delinquency messages despite the active dispute and despite my revocation of ACH authorization under the Electronic Fund Transfer Act ( EFTA ). Their communications appeared designed to pressure me into phone contact, avoid creating a written record, and evade compliance obligations. 

After XXXX failed to respond to multiple written requests, including a final written request before arbitration, I initiated consumer arbitration with the XXXX XXXX XXXX ( Case No. XXXX ). Immediately afterward, XXXX sent a lengthy investigations team email attempting to justify its loan terms using tribal law, but still failed to acknowledge my dispute, failed to confirm dispute status, and failed to provide written settlement options. Instead, they offered a settlement that exceeded my original principal, despite my documented requests for dispute handling and validation. 

I believe XXXX is attempting to avoid written accountability, avoid its dispute obligations, and enforce an unconscionable loan under the guise of tribal sovereign immunity. The loan has an APR of XXXX % far above the legal limit for California ( XXXX % ). XXXX refusal to acknowledge or handle disputes, refusal to provide written responses, pressure to communicate only by phone, and stall tactics prevented me from resolving the dispute and forced me to file arbitration. 

I request the CFPB investigate XXXX XXXX for : Unfair, deceptive, or abusive acts and practices Failure to provide required dispute documentation Improper handling of EFTA ACH revocation Refusal to communicate in writing during a dispute Attempting to enforce illegal or unenforceable loan terms Misrepresenting jurisdiction and applicable law Failure to respond to arbitration notice and dispute requests I am seeking either a reasonable written settlement or cancellation of the loan due to the lenders practices and the unconscionable APR.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation