Consumer complaint received 2025-06-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: Westlake Services, LLC
State: CA

Complaint narrative:
Consumer Financial Protection Bureau XXXX. XXXX XXXX Washington XXXX DC XXXX Subject : Formal Complaint Regarding Inaccurate Credit Reporting by Westlake Financial Dear CFPB, I am submitting this complaint regarding inaccurate credit reporting and failure to respond appropriately to disputes, in violation of the Fair Credit Reporting Act ( FCRA ), by Westlake Financial Services.

I originally financed a vehicle through Westlake Financial on XX/XX/XXXX. The original loan amount was approximately {$14000.00}, structured over 72 months with an APR of 23.99 %. Due to financial hardship, the vehicle was repossessed in XX/XX/XXXX, and auction proceeds totaling {$3000.00} were applied to the account on XX/XX/XXXX. 

Following the repossession and auction, the lender charged off the account on XX/XX/XXXX. Their own internal records show that the principal, interest, and fees were written off, and the account balance was brought down to {$0.00}.

However, Westlake Financial continues to report an inaccurate balance of {$14000.00} to the credit bureaus, and as of recently, this amount has even been increased to {$15000.00}, which is : Inconsistent with their documented charge-off transactions ; Misleading to creditors and credit scoring models ; and In direct violation of the FCRAs requirement to report accurate information.

I initially submitted a dispute to Westlake on XX/XX/XXXX, formally requesting that they either verify or correct the reported information. Their only response was to email me a copy of the original contract. On XX/XX/XXXX, I followed up with a second request for updated vehicle account documentation and clarification of the reporting discrepancies. I received no response. 

Fortunately, I had retained documentation they previously sent in XX/XX/XXXX, which includes a detailed payment history. Upon reviewing it, I found numerous discrepancies between the reported payment history and what is currently being shown on my credit report.

In my original letter to Westlake, I wrote : I am writing to formally dispute the accuracy of information being reported by your company to the credit bureaus regarding the following account : Balance/Status : {$14000.00} charged off Please investigate this matter and provide documentation verifying the accuracy of the reported information. If you are unable to verify the accuracy, I request that the account be corrected or removed from my credit report. 

Despite this clear and lawful request, they did not provide the necessary documentation or a proper response.

Requested Resolution : I am requesting that the CFPB : Investigate this matter in accordance with the Fair Credit Reporting Act.

Compel Westlake Financial to provide documentation supporting any balance they report.

Require that they correct or remove this account from my credit reports if they are unable to verify the accuracy.

Hold Westlake accountable for their failure to respond appropriately to consumer disputes.

Thank you for your attention to this matter. Please feel free to contact me if further information or documentation is needed.

Company response to consumer: Closed with explanation