Consumer complaint received 2025-08-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Nelnet, Inc.
State: GA

Complaint narrative:
On XX/XX/XXXX, I received an email from the XXXX XXXX staff at XXXX XXXX in XXXX GA. The email indicated that I had a large balance of over {$4000.00} to pay at end of XXXX  and before starting XXXX ( XXXX XXXX ). 
I receive XXXX XXXX. Filled out my XXXX. It didn't appear full amount of aid was awarded and accepted and given to me due to this balance. I also received a XXXX state loan so I shouldn't have had any balance. 
Next, I email the same back to her. 
Next she told me on the XXXX that she needed to get more information from me according to Nelnet. My loan servicer went from XXXX XXXX XXXX to XXXX. XXXX Nelnet is who she's communicating with. She emailed me, " I need a medical letter about your XXXX according to Nelnet. '' I wrote back, " Really???? '' " That's odd. '' " I had a XXXX during XXXX well over XXXX ago and used XXXX Services then. You didn't ask me for that when I entered this grad program. It doesn't apply to me. I had a loan XXXX for medical and I " paid '' it also in amount of ironically {$4000.00} back XXXX ago. I thought this confused info was bad info and NOT fair business practices going on with Nelnet and this financial aid staff. 
During the XXXX XXXX XXXX  XXXX, I filled out all required documents and submitted them and received an email which I have copy of indicating my loan debt from XXXX was " paid in full '' and I didn't have that debt via XXXX XXXX XXXX XXXX Right after that they sent my loan to XXXX XXXX. Now Nelnet has resurfaced this loan debt with this XXXX XXXX XXXX XXXX XXXX and they have interrupted the amount of financial aid that I could receive going forward on this new Graduate enrollment at this college such that on last week XXXX XXXX XXXX when I spoke to the XXXX of financial aid she told me that this needed to be straightened out or else I would owe after accepting aid for XXXX which would in fact leave me owing a balance of {$300.00} and no monies to be able to purchase books for this semester. She told me the shortage is due to the Nelnet reflecting I " owe '' the full loan debt that was forgiven and shown as " paid '' from my XXXX term. She said, " Nelnet is reflecting that you've reached your loan limit and they have paid for you starting in XXXX and some of XXXX with limits based upon this information. If this not being eligible for financial aid or having a financial aid limit was accurate, why didn't this information come up before when I applied for financial aid upon enrollment at this grad program? 
Before I received that XXXX XXXX XXXX, I tried to reenter college programs and was not able to get financial aid due to having reached the limit. That changed once I had the XXXX XXXX which is how I was applied, was awarded and enrolled in this current college graduate program. Now that I'm moving past other barriers some individuals have elected to dig into my data and pull outdated info into my current program. This is not appropriate conduct and it's not fair. The only thing its doing is attempted to stop my enrollment and progress towards licensure, make me be in student debt and have me arguing with others about it rather than focusing without this stressor on my graduate program of enrollment. This is mean. This is unfair business practices of those with access to my student loan information due to their jobs. 
This is not fair business practices for these people working in Nelnet to keep pulling out information to delay my progression in this XXXX XXXX. It is now an issue as I will not be able to complete a program I started without this " debt due letter '' surfacing until now that I'm to begin my XXXX XXXX  in my XXXX XXXX only needed because my XXXX XXXX XXXX XXXX refused to give me a XXXX hr practicum and blocked my ability to access my exam to get licensure. The generated a " blockage '' back then and now Nelnet is continuing to invade my pricacy and come up with reasons to interject confused information against my college enrollment to stop it and/or further " block '' my ability to go forward and get licensed as a mental health professional in the field that I've been working for the past decade or more. Really getting licensed should keep taking me set backs and delays from people in these loans servicers playing through all of my student loan data and information of the past. 
This is abuse of power and XXXX  data access and I need this fixed before they continue talking to the XXXX  and using all the past information to block and stop my ability to continue to XXXX XXXX XXXX and have it paid via XXXX XXXX because of either saying my XXXX XXXX XXXX XXXX isn't to be acknowledged and/or because they keep rehashing and bringing current my old medical and obsolete medical data/information to stagger and stahl my ability to get my access to financial aid loans, pay for my education and complete it with all I need to get licensed without their staff getting involved and requesting information to stop my progress. Additionally, Nelnet and XXXX XXXX staff have refused to take the information off my credit reports since XXXX and it is now XXXX. They are causing me limitations in my ability as a human being to move forward in developing a successful life by good credit. Now they are stopping my education at this graduate program. They are stopping my ability once more to become licensed in my state to practice. This is appears to be racially motivated and sexist as well as discriminatory towards history of having had a physical XXXX. Discrimination is against the law in XXXX like it is in other areas in XXXX. 
The workers at these agencies have some staff that are refusing to make corrections and are refusing to address the current data without bringing up old data and this is causing problems in school now as a XXXX yr old women returning to school as well as my credit. I'd like these issues addressed and for their staff to follow through on taking it off my credit and communicating the errors correction to the current school I'm enrolled in. 
Also Nelnet had XXXX ( current servicer ) send me a debt demand letter for my loan from XXXX of XXXX this past month knowing that I'm " enrolled '' in college for the summer. I want that to stop. 
Because the realized I was " enrolled '' then they pulled out the total of my " old loans '' and reported to this XXXX XXXX that I owe for those loans now rather than they were " forgiven ''

Company response to consumer: Closed with explanation