Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Deposits or withdrawals
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL

Complaint narrative:
I opened an account at the suggestion of my attorney because of the payments that I was about to start receiving based on a settlement. So I opened a fifth third bank account based on the products and the advertisements that they were advertising at that time. So I open an account with fifth third and immediately was met with holds on all of my checks which I understand is pretty normal. The checks totaled {$5600.00} but the checks were essentially held for almost XXXX weeks which was I thought a little weird but time goes by. Ive now been with this bank for I would say XXXX months now and I get the same check for the same amount on the same day every time like clockwork except about XXXX weeks into my relationship with this bank mind you I get these deposits every XXXX weeks They started placing holes on my checks and it was every single check everyone I would get we get a hold so I finally brought it up to them because its starting to put me in a financial situation that I couldnt get out of and they told me that they were replacing hold on my checks and they wouldnt tell me why so I told him I cant continue a relationship with you guys if this is going to be the issue and they said that they were gon na remove the holes because I told him I no longer wanted to bank with him if that was going to be the outcome so they removed all the holes told me it wasnt gon na happen anymore apologized for it from the Customer Service rep on the app to the branch XXXX at fifth third here in XXXX Florida. Ive done my due diligence of trying to reach out and see what I can do This morning. I was hung up on pretty much ended conversation by a rep From from fifth third. This would be the fourth time that XXXX bringing his complaint up and the third time that Ill be going to the branch to bring up this issue again last time this happened I brought it up the branch XXXX apologized the address this issue and here we are again my biggest issue is that they hold checks on federal holidays the weekend before so if theres a federal holiday on Monday and my deposit on Thursday, XXXX just hold it Thursday, Friday Saturday, Sunday Monday and XXXX get it Tuesday, and I have proof of this. I have proof that the deposit was made Before that date meeting Thursday and that they would not issue in my check into the following Tuesday so what theyve done is theyve decided to go back to putting hold on my checks now there is not telling me about it so because they said it this morning they said oh well sometimes they put hold and I said no no no I went through this. Its the same check from the same issue for the same amount every single time there is not any need whatsoever for a hold. They agreed and continue to issue my checks. Nothing about these deposits the amount or the issue has changed and now theyre implementing holes again and instead of working with me, theyre hanging up the phone and forcing me to drive down to the branch to speak with the manager, I have proof of that as well. I believed that they are doing this because there was no recourse and theres nothing anyone can really do about it and I need help.

Company response to consumer: Closed with explanation