Consumer complaint received 2024-02-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
I am submitting this complaint in the hopes that you will be able to provide me with some assistance. 

Back in XX/XX/XXXX, we decided to revisit the XXXX XXXX event that was going to take place on XXXX XXXX XXXX. We began making payments in XXXX and were on a monthly plan. This was to be a family event with the older cousins. We were very excited to attend the event. During the process, I transferred checking accounts to make it assessable for my family members since everyone lives in other states. However, I was the only XXXX able to make deposits, so everyone sent me their payments monthly to the created vacation account. In XX/XX/XXXX, I opened a checking account with XXXX XXXX Bank and XXXX family members sent all payments to that account. The monthly payments were deducted from the vacation account from the event planners, XXXX XXXX. 

In XXXX, the XXXX XXXX was having XXXX different events, the XXXX XXXX, the XXXX and the XXXX XXXX. Unfortunately, 2 days into the XXXX XXXX, the event had serious issues and was canceled. The XXXX XXXX and XXXX XXXX that was following, were also canceled. Those cancellations caused a serious issue with the remainder of the years concerts to follow. The XXXX XXXX offered all those affected, to reschedule for future events. However, I believe that many of the consumers were very unhappy and by the time our event came along XXXX, XXXX, it was also canceled, as well as the following ones in XX/XX/XXXX. It was impossible for anyone to transfer to the other events since they were all canceled. 

After further investigation, I found out that in XX/XX/XXXX, The XXXX XXXX XXXXXXXX XXXX, filed for XXXX XXXX Bankruptcy. I then called the bank and spoke to a representative regarding the situation to determine my next course of action. The representative from XXXX XXXX Bank and XXXX discussed me continuing making payments so that I would not default on the agreement with the XXXX XXXX However, if there was an issue regarding the cancellation of the event, I would be able to file a claim with the Bank. I also felt that was the best course of action for me to take. I continued to have the payments deducted from my vacation account until XX/XX/XXXX, which would have concluded all payments made for the event. 

On approximately XX/XX/XXXX after all payments were complete, I received notification from the XXXX XXXX now called the XXXX XXXX XXXX XXXX XXXX, that the event was canceled. I immediately called XXXX XXXX Bank XXXX XXXX them of the cancellation and what action/steps I would need to take to begin a claim for Services not Rendered. From XX/XX/XXXX, through XX/XX/XXXX, I have received numerous responses ( XXXX correspondences ) from XXXX XXXX Bank XXXX XXXX have attached the files ). Some were informing me of the opening of cases various times, several denials of the claims due to the XXXX federal guidelines, and some indicating that they were only reimbursing me for several months ( approximately 3 months of payments made ). There was numerous correspondence regarding XXXX reimbursement they continued to indicate I would get a credit for in the amount of {$18.00} ( the total payment was for {$920.00} ; however, XXXX XXXX Bank XXXX only reimbursing me the {$18.00} ). This would be the difference as they indicated that the payment was deducted from my account in XX/XX/XXXX, but approximately in XX/XX/XXXX, they deposited the money back into the account, and XXXX days later, processed the payment again because of them changing their accounting system. ) This happened to several of my payments in XXXX and XXXX due to the new accounting system. I inquired about the XXXX guidelines and asked, if they went past the 60 days and realized that the XXXX & XXXX XXXX XXXX, formerly known as the XXXX XXXX put the money back into the account, then why did they not see that XXXX days later, they processed the payment again and withdrew the money. Then they decided to open another case. This was a constant issue and every time I received a denial and called, they would reopen the case again. 

After several conversations with agents from XXXX XXXX XXXX XXXX was confused. Some agents indicated that they processed the claims incorrectly, it should have been in the last XXXX months due to the XXXX guidelines rule. XXXX agent also said to me XXXX, its not the banks fault that the festival was cancelled. At that point, I asked to speak to a supervisor, because it wasnt my fault that the festival was cancelled either. And considering that I lost approximately {$14000.00}, I would have thought the bank that I chose to keep my money in would be more caring or considerate to my problem. When I informed the agent that other individuals were receiving his/her payments refunded, the agent then informed me that it depends on the bank to determine if they want to return the fees. Again, I began to be confused. 

At this point, I am tired of calling XXXX XXXX Bank XXXX XXXX to resolve my issue and am now hoping you can provide me with some assistance. 

THE ISSUS IS THAT I PAID FOR SERVICES THAT WERE NOT RENDERED. I DID NOT CANCEL THE CONCERT, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CANCELLED INDICATING THEY WILL RESCHEDULE, HOWEVER, THERE ARE NO OTHER FESTIVALS TO RESCHEDULE SINCE THEY WERE ALL CANCELED. 

You see, many of us feel that the XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX is now trying to scam everyone to make up for the monies they lost. There was no rescheduling of concerts, and in fact, they had another festival scheduled for XX/XX/XXXX ( XXXX XXXX XXXX ), which they now have cancelled. They continued to collect monies for other events after the incident in XXXX and after filing for bankruptcy. There was no intention of returning the monies to any of us. I am also attaching emails from individuals who have suffered the same as we have, losing his/her monies. We worked very hard for our money and to have someone steal ( a better word than misuse ) our money is devastating. Many of us are just barely surviving in this world and to have a bank who we trust, continually tell us, sorry, you wont get your money back is disheartening. 

Attachments : Bank statement listing the payments made and the reversals of XXXX payments made. 
Emails from consumers that were also having issues with refunds from the XXXX scamming them.

Company response to consumer: Closed with explanation