Consumer complaint received 2025-03-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
A 30-day late payment was reported on my credit files by XXXX XXXXXXXX XXXX to the national credit bureaus for XX/XX/year>, stemming from an annual fee that was erroneously applied to my account. I requested the immediate removal of this inaccurate information from my credit files in multiple phone calls and in an email to the customer service department. 


Background : Card Issuance : I never received the XXXX XXXX credit card ; thus, no physical card was ever in my possession. 

Account Status : The account was approved, then suspended a couple of weeks after it was approved, and then subsequently closed without any activity or transactions. 

Annual Fee : An annual fee of {$95.00} was applied to the account despite the lack of card issuance and account activity. 

Fee Waiver : In response to my concerns, XXXX XXXX waived the {$95.00} annual fee and additional charges, as confirmed in your communication dated XX/XX/year>. 

Credit Reporting : Despite the fee waiver, a 30-day late payment was reported to the national credit bureaus for XX/XX/year>, based solely on the erroneously applied annual fee. 


Legal Basis for Dispute : Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., furnishers of information to consumer reporting agencies are mandated to report accurate information. Specifically : Accuracy Requirement : The FCRA requires that information provided to consumer reporting agencies be accurate and complete. Reporting a late payment based on an erroneously applied fee violates this requirement. 

Duty to Correct and Update Information : Furnishers must correct and update information that is incomplete or inaccurate. 

Investigation of Disputes : Upon receiving notice of a dispute from a consumer, the furnisher is obligated to investigate and rectify any inaccuracies. 


Adverse Effects : The inaccurate reporting of a late payment has had detrimental effects on my creditworthiness, impeding my ability to conduct personal business matters effectively. This erroneous information has led to : Credit Denials : Rejection of credit applications essential for my business operations. 

Increased Costs : Higher interest rates and unfavorable terms on existing credit facilities. 

Reputational Harm : Damage to my reputation with financial institutions and business partners. 

I have contacted both the creditor and the national credit bureaus, making several attempts to rectify this problem, yet neither the creditor or the credit bureaus have assisted me with this matter. I submitted two disputes to Experian and one with XXXX after speaking with XXXX XXXX associate regarding this issue who instructed me to dispute it directly with the credit bureaus, so the appropriate team at XXXX XXXX would have the inaccurate reporting removed from my credit file. I submitted the disputes with Experian on XX/XX/year> and XX/XX/year>. The dispute was sent to XXXX at the same time as Experian. After processing my disputes, the credit bureaus stated that XXXX XXXX verified the late reporting as accurate so no changes were made to my credit file.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation