Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am submitting this formal defense to demand the immediate removal of all negative items from my credit report. Based on the Consumer Financial Protection Bureau ( CFPB ) lawsuit against Experian for violating federal consumer protection laws, as well as specific provisions within the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ), it is evident that Experian has engaged in unlawful practices that have directly harmed me as a consumer. These violations have resulted in the inclusion of inaccurate and unverifiable information on my credit report, which has severely impacted my ability to access credit, employment, and housing. 

Below, I will outline the violations committed by Experian, supported by the CFPBs findings and federal laws, and explain why the negative items on my report must be removed immediately. 



XXXX. Violation of the Fair Credit Reporting Act ( FCRA ) Faulty Dispute Investigations Under the FCRA ( 15 U.S.C. 1681i ), Experian is required to conduct thorough investigations when consumers dispute information on their credit reports. However, according to the CFPB lawsuit : Experian engages in sham investigations by failing to properly process, investigate, or convey disputes to furnishers. 

Experian routinely accepts the original furnisher 's response, even when it is illogical or inconsistent with other evidence. 

In my case, Experian failed to verify the accuracy of the negative items I disputed. The agency did not provide adequate investigation results or supporting documentation from furnishers to validate the disputed accounts. These actions constitute a violation of my rights under the FCRA and render the negative items invalid. 



XXXX. Failure to Prevent Reinsertions of Inaccurate Information The FCRA ( 15 U.S.C. 1681i ( a ) ( 5 ) ( B ) ) prohibits consumer reporting agencies from reinserting previously deleted information into a credit report without following strict procedures, including notifying the consumer in writing. 

The CFPB lawsuit highlights that Experian : Fails to use basic matching tools to prevent the reinsertion of previously deleted tradelines. 

Improperly reinserts inaccurate information under a new furnisher 's name without notifying the consumer. 

This directly applies to my credit report, where disputed accounts that were previously removed reappeared without explanation or supporting evidence. This failure to prevent reinsertion violates the FCRA and causes continued harm to my creditworthiness. 



XXXX. Consumer Financial Protection Act ( CFPA ) Unfair and Deceptive Practices The CFPA ( 12 U.S.C. 5536 ) prohibits unfair, deceptive, or abusive acts or practices. The CFPB alleges that Experians : Faulty dispute procedures, failure to communicate with furnishers, and reinsertion of inaccurate information are unfair practices that harm consumers. 

Misleading notices about dispute investigations leave consumers confused and uninformed about their rights. 

Experians failure to properly handle my disputes and provide clear results constitutes an unfair practice under the CFPA. This has caused financial harm by denying me fair access to credit and other opportunities.

Impact of Experians Violations The inaccurate and unjust negative items on my credit report have caused significant harm, including : Denial of credit and financial opportunities. 

Damaged credit scores, which restrict my ability to secure housing or employment. 

Emotional distress caused by Experians failure to comply with legal requirements and rectify these issues. 


Legal References Supporting My Defense FCRA Section 611 ( 15 U.S.C. 1681i ) : Right to dispute inaccurate or unverifiable information.

FCRA Section 607 ( b ) ( 15 U.S.C. 1681e ( b ) ) : Obligation to ensure maximum accuracy of consumer reports.

FCRA Section 623 ( 15 U.S.C. 1681s ( about 56 minutes ) -2 ) : Responsibility of furnishers to provide accurate information.

CFPA ( 12 U.S.C. 5536 ) : Prohibition of unfair, deceptive, or abusive acts or practices. 



Notice of Intent to Escalate If this matter is not resolved promptly and the disputed items are not removed within 30 days, I will escalate this complaint by : Filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) for Experians continued violations. 

Filing complaints with the Federal Trade Commission ( FTC ) and my states Attorney Generals office. 

Exploring legal remedies to recover damages for financial and emotional harm caused by these unlawful practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation