Consumer complaint received 2025-10-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Summary of the Problem I am filing this complaint because XXXX XXXX and its attorneys have engaged in deceptive, unlawful, and harmful practices that continue to cause me financial and emotional harm. 

I took out a personal loan with XXXX XXXX for approximately {$6300.00}. When I signed the loan, XXXX representatives told me that the loan included insurance coverage that would make payments if I lost my job or income. I relied on that assurance when agreeing to the high-interest loan. 

When I later lost income, XXXX refused to honor that coverage. I later discovered that XXXX XXXX had already been fined by the Consumer Financial Protection Bureau ( CFPB ) in XX/XX/year> ( Case No. XXXX ) for deceptive practices involving the sale of add-on insurance and protection productsthe same behavior I personally experienced. 



Failure to Arbitrate After My Request After XXXX XXXX filed a lawsuit against me in Maryland XXXX XXXX, I invoked my contractual right to arbitration under the binding arbitration clause in my loan agreement. 

Instead of following the XXXX XXXX XXXX ( XXXX U.S.C. XXXX et seq. ) and the arbitration provision they drafted, XXXX attorneys ignored my request and refused to initiate or participate in arbitration. They continued litigating in violation of both federal law and the terms of their own loan agreement. 

Their refusal to arbitrate after I formally requested it demonstrates a willful violation of federal law and further evidence of a pattern of misconduct consistent with the CFPBs prior findings against them. 



Inaccurate Credit Reporting and Vacated Judgment XXXX obtained a XXXX XXXX judgment that added service fees, filing fees, and attorneys fees, which increased the total balance to about {$8500.00}. 

However, the XXXX XXXX vacated that judgment, finding that my prior motions were erroneously denied. Despite that ruling, XXXX continues to report to credit bureaus as if I owe {$8500.00} on a closed account, which is false. 

The correct original principal was {$6300.00}, and prejudgment interest was {$1100.00}. The difference reflects fees and costs that were vacatednot legitimate debt. 

This conduct violates the Fair Credit Reporting Act ( FCRA ) and the CFPB XXXX Order, both of which prohibit false or misleading reporting. 



Failure to Reinvestigate After Notice I placed XXXX XXXX, XXXX, XXXX, and Experian on written notice that the reported balance was inaccurate and that the underlying judgment had been vacated. 

Even after being properly notified, none of these entities conducted the reinvestigation required by XXXX U.S.C. XXXX of the FCRA. They continue to report false and inflated information, which has caused ongoing harm to my credit, finances, and reputation. 



Violations and Harm XXXX actions constitute multiple violations of federal law, including : XXXXDeceptive misrepresentation of insurance coverage during loan origination. 
XXXXFailure to comply with a binding arbitration agreement under the Federal Arbitration Act. 
XXXXFalse and inflated credit reporting in violation of the FCRA. 
XXXXFailure to reinvestigate disputed credit information after formal notice. 
XXXXContinued violations of the 2023 CFPB XXXX XXXX by engaging in deceptive and harmful practices. 

These violations have caused me financial loss, credit denials, emotional distress, and ongoing reputational harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation