Consumer complaint received 2024-03-02 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Was not notified of investigation status or results
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
As I said I told American Express and XXXX and XXXX XXXX about the problems they reported on my credit that the total was my daughters account in which we have similar name and she had her own account even through she was given her own account with them all three companies because of me I presume she was paying online on her account XXXX and American Express hire lawyers and put a lien on my title of my home which I just found out by XX/XX/XXXX I have legal shield on case however they lawyer that went to XXXX XXXXXXXX XXXX XXXX XXXX XXXX on me XXXX XXXX thats in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX tx XXXX and XXXX XXXX XXXX cause no. XXXX on my husband XXXX XXXX this was American Express national bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX also sign nor\tary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX lawyer XXXX XXXX charged me XXXX and XXXX me all this was back in XXXX case was close and staute of limitations was over on XXXX deal with XXXX  I try contact this XXXX lawyer he moved out XXXX to XXXX XXXX  and will not return XXXX calls or legal shield attorney XXXX XXXX whom legal shield gave me so I was told filed bar asson on XXXX XXXX but lien is still on my home titles which I try get loan on my home from XXXX XXXX which they could not do per their title co XXXX XXXX told me I had liens from XXXX and XXXX  first I heard of it back in XXXX this yearXXXX I have not been able to get anything loan wise due this move by XXXXXXXX XXXX XXXX XXXXXXXX charged off account to charge off on my credit report which I had hire XXXX XXXX to help me clean up my report. I can not believe a credit card company can get away with this in XXXX putting a lien on my property without me knowing are getting to this point XXXX and XXXX date on this judgement is XX/XX/XXXX by the way the kicker here my daughter filed bankruptcy XXXX XXXXXXXX nd been paying these two XXXX and XXXX since XXXX same account they are saying me and my husband own they combine my daughter XXXX XXXX account on my XXXX account same number XXXX XXXX and by the way they XXXX change account number end XXXX XXXX was XXXX number they combine both his and my daughters to say he owes XXXX and mine XXXX on XXXX per lien they put on my home title I. know this is fraud breaking laws use acc laws I want these liens remove asap can you please help me in this matter as I wrote to attorney general as well on this matter in XXXX XXXX XXXXXXXX I am also writing you guys again XXXX XXXX account is also known as XXXX XXXX  and as far as my account with them it is paid in full period XXXX XXXX XXXX  air conditions units to my daughters home which she lives at XXXX XXXX XXXX in XXXX tx XXXX they fail to tell you all my address was paid in full XXXX XXXX XXXX XXXX tx XXXX if you need anything more I have receipts

Company response to consumer: Closed with explanation