Consumer complaint received 2022-11-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FIFTH THIRD FINANCIAL CORPORATION
State: KY

Complaint narrative:
I originally filed a dispute back in XXXX of XXXX. When the dispute originally started it was denied the reason being that I was missing charges that the bank believes were fraudulent. So I went back through my statements and found any issues that would have cause an issue. Due to the amount of items it was XXXX case but Fifth Third CHOSE to split these into XXXX cases. So instead of having XXXX issue of fraudulent activity they split it into XXXX. Mind you the accept the disputed transactions and give me XXXX out of the XXXX cases. I go through my records and notice that there is still money missing. So I call back to figure out whats going on. They tell me ONCE AGAIN, that I need to go back and check. I said no thats the same excuse you all gave me when we first started the dispute thats not it. Next thing I know lady tells me hold on comes back tells me my money should be there in XXXX business days. It was. So now were at XXXX out of XXXX. But there is still XXXX left for the amount of {$2700.00}. After speaking with representatives on the phone whilst I am sitting at my local branch with the bank manager. I have it on speaker so that the bank manager can hear. All the while the rep is spewing non-sense the bank manager is shaking her head telling me that its XXXX XXXX. The rep told me that the reason for not receiving my last XXXX is because there was a transaction for {$220.00} that I had not disputed. Meanwhile she puts us on hold and me and the bank manager print out my statements and begin to go over them to see what I have missed. As me and the manager go over the transactions we pause and stop. The transaction in question that they were supposedly waiting on was already disputed. Me and the bank manager both noticed it and informed the rep. The rep then states that she is reinstated the claim which takes another XXXX XXXXays. Mind you this claim has been reinstated about 3 times for non-sense. With the same excuse of you need to add more charges. Mind you, they closed the account after giving me my money minus the XXXX. Theyre saying its high risk etc, which is odd considering ALL these charges have been disputed since XXXX, if I was high risk why not close the account back in XXXX? Because I had XXXX of thousands of dollars in the account. When this XXXX XXXX occured I immediately took it out. Now closing my account is fine once you give me my money back. I opened this account with a near XXXX check, ive not taken a loan and I dont owe this bank a single penny. Theyve given me every single penny except these last transactions and when I ask why where told its a transaction we are missing. Then we go over it with the BANK MANAGER and even she says no, this is some XXXX XXXX they need to give you your money. As the bank manager is my witness, If I dont receive my money and or response. Im continuing with legal action and XXXX will be charged for my attorney fees in full. As well as the XXXX months interest, and any loses Ive acquired due to the lack of my XXXX. Lets play ball attorneys are heavy hitters

Company response to consumer: Closed with explanation