Consumer complaint received 2026-05-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: Paramount GR Holdings, LLC
State: MD

Complaint narrative:
I am submitting a complaint regarding a residential solar financing transaction involving GoodLeap and XXXX XXXX XXXX XXXX. In XXXX, I entered into a solar installation agreement with XXXX XXXX XXXX XXXX for a residential solar system financed through GoodLeap. During the sales process, the financial benefits of the system were presented in a way that created the expectation that the solar system would substantially offset or effectively pay for itself over time through energy savings and incentive programs. I do not dispute that I received a federal solar tax credit and a Maryland solar incentive payment. My concern is that I was led to believe that similar financial benefits, credits, and savings would continue on an ongoing basis and significantly reduce the long-term cost of the system. My understanding during the sales process was that the system would generate recurring financial benefits that would substantially offset the cost of ownership. I now believe the distinctions between one-time tax incentives, Maryland incentives , XXXX income , projected utility savings, and recurring financial benefits were not adequately explained during the sales process. The overall financial performance of the system has not aligned with my understanding of the representations made at the time of sale. The financing structure also appears to have been built around the assumption that I would apply a large tax-related payment toward the loan balance within the first 18 months in order to maintain the lower monthly payment structure. My initial payment was approximately {$180.00} per month, but the agreement states the payment would increase to approximately {$250.00} per month if the required prepayment was not made. Additionally, XXXX XXXX XXXX XXXX represented that the system included extensive long-term warranties and production guarantees, including a 25-year system performance guarantee and a 25-year bumper-to-bumper warranty. XXXX XXXX later ceased operations, and I subsequently received notice indicating that the original warranty coverage was no longer valid unless I enrolled in a separate third-party protection plan. Despite the representations made during the sales process regarding savings and self-funding performance, I continue to receive substantial utility bills in addition to my solar loan payments. During multiple winter months, my utility bills ranged from approximately {$300.00} to nearly {$500.00} while I also remained responsible for the monthly solar loan payment. I have also experienced issues with system monitoring and reporting. My Enphase monitoring system stopped reporting properly, creating uncertainty regarding actual system production and performance. Because the original installer ceased operations, meaningful support and warranty assistance have become difficult or unavailable. While the system appears to be generating at least some power, I have been left without the level of support and long-term protection that was represented during the sales process. I also note that the financing agreement contains the FTC Holder Rule notice stating that any holder of the consumer credit contract is subject to claims and defenses that could be asserted against the seller. I believe the sales representations made by XXXX XXXX XXXX XXXX are directly relevant to my concerns regarding this transaction. I believe the sales process materially misrepresented or inadequately explained the financial realities of the transaction, including the nature of the incentives, projected savings, expected system performance, and long-term support obligations associated with the solar system. I request that GoodLeap investigate this transaction, review the conduct of the originating contractor and sales process, review the representations made regarding incentives and long-term savings, and work with me toward an equitable resolution.

Company response to consumer: Closed with explanation