Consumer complaint received 2022-03-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: NJ

Complaint narrative:
I have a FFELP loan that has been serviced by Navient since XXXX. Originally my loans were through XXXX XXXX and totaled about XXXX. Since my individual loans were consolidated into an FFELP and serviced with Navient, I have had nothing but problems and unfair fees and compounded interest added onto my loans, giving me a grand total of close to XXXX in loans because of this. Whether I was working in education, for a state, government or non-profit entity or even XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and out of work for XXXX years, or a XXXX  mom of XXXX, every time I would call Navient and explain my issues with my high monthly payments, their only main solution was to place my loans into " forbearance '' which is where all of these compounded interest charges came into play year after year with them emphasizing that this option would bring my account " current ''. Although I am a XXXX XXXX XXXX XXXX employee, I was told that I may not qualify for Loan Forgiveness and again my only options were to do forbearance/deferment and /or an IBR which I had to complete the application for. During XXXX, we as state employees were sent home basically from XXXX XXXX with times of us having to collect unemployment but with the majority of time working from home. I knew this servicer, Navient was giving me the runaround but I felt I had no other avenue and wanted to remain in good standing and not get negative info reported to the credit bureau. Therefore I was ecstatic to learn that Navient 's bad business practices had finally caught up to them and they'd no longer be the servicer of loans. I was also happy to hear about the class action suits against them would result in loan forgiveness and even restitution for some, due to their methods of placing people into forbearance like they did with me, that caused them to be deeper in the hole. Lastly, I was glad that I no payment would be due until XXXX XXXX as per President Biden in addition to Navient no longer servicing my federal loans. I thought finally there would a sense of freedom and relief for all of the injustices done to unsuspecting clients like myself. Then all of sudden I started receiving letters from Navient stating they were going to report me to the credit bureau for late payment and I was in danger of default. I went online and checked my account and didn't see new servicer, XXXX XXXX I soon learned a couple of weeks ago that Navient was indeed still my servicer and I was not eligible for any of the forgiveness, restitution or Covid relief break in payments all because Navient was still handling FFELP loans??? This was an unbelievable blow. As of XX/XX/XXXX Navient did report my non-payment, which i was unaware of to the credit bureau which resulted in my credit score dropping by XXXX points. I feel this is an ongoing unfair battle that seems to keep accelerating on so many levels. I had no idea my type of direct loan would not be eligible for any of the relief being offered to so many, nor that Navient would be able to continue their unethical practices and be allowed to service any loans. Since I too was a victim of their schemes to keep me in forbearance which caused my loans to elevate astronomically in cost because I was unable to pay XXXX. I should be able to receive some of the same relief my fellow Navient customers are. I have since applied for a Direct Loan consolidation as of XX/XX/XXXX after learning that the FFELP is a different type of direct loan but I am still receiving letters about default from Navient. According to Navient, I have to pay XXXX. with XXXX past due and XXXX in unpaid fees still saying that if I'm unable to pay they can offer me ways to temporarily postpone my payment... .aka ... '' forbearance ''. I thought when my last forbearance was over, I would start the XXXX again. What happened to that? Any help I can receive in getting any type of relief in terms of loan forgiveness, restitution, and most importantly a new and honest loan servicer would be greatly appreciated. I have been bamboozled from the beginning with bully of a servicer. Navient. I have no trust in them and am left with XXXX in loans because of them. Their unfair practices, manipulation and bullying tactics have caused them to get fired from handling direct loans they should released of their duties to service FFELP and any other loans as well. Please help me with this most draining situation.

Company response to consumer: Closed with explanation