Consumer complaint received 2016-11-27 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: ATLANTIC PACIFIC MORTGAGE CORP
State: NJ

Complaint narrative:
On XX/XX/XXXX, I received a reinstatement quote from Atlantic Pacific Mortgage thru XXXX for {$18000.00}. This included {$14000.00} for total periodic payments as of the date of that letter Late Charges of {$310.00} Property Inspections : {$190.00} Attorney 's Fees and Costs of {$3300.00} Suspense Amount Available {$500.00} In a letter on XX/XX/XXXX, XXXX told Consumer Financial Protection Bureau XXXX XXXX XXXX File # XXXX that I was approved for a Loan Modification after completing the Trial plan. It was sent on XX/XX/XXXX the XXXX was sent for approval with an expiration date of XX/XX/XXXX which I did n't sign because I did not agree with the terms and condition. 
XXXX mortgage sold the mortgage to XXXX Mortgage during the trial period. In their claim, XXXX Mortgage opened the escrow account. The check for the {$9600.00} was sent to XXXX Mortgage as instructed. In addition, I was told to remove XXXX XXXX Mortgage from the insurance and add XXXX Mortgage XXXX see attachment ). This needs to be investigated. I have given you the facts with supporting evidence. This has been going on too long and no one is really looking into it. 
According to XXXX XXXX Mortgage, they had open an escrow account on XX/XX/XXXX. Atlantic Pacific Mortgage claimed that I have a XXXX loan since the investor required XXXX. Since I did n't accept the investor terms then the money put in the escrow account should be returned. In previous letters responding to complaints, they claimed that I did not have an escrow account and I was making false claim. If you look at the mortgage statement it showed that I was charged an additional {$6.00} for tax and insurance which I paid for According to Atlantic Pacific Mortgage the total of {$2500.00} collected was applied to the delinquent loan. If it was applied to the delinquent loan, then why are they asking for {$14000.00} to reinstate? The information was given and they still have not responded. In addition, Atlantic Pacific Mortgage is requesting attorney 's fee and cost for {$3300.00} without giving a breakdown as well as Suspense amount which is not explained. 
The mortgage payment is {$700.00} and any late fee is {$35.00} per month. If I had not made any payments to Atlantic Pacific Mortgage from XX/XX/XXXX until XX/XX/XXXX the total due would be {$19000.00}. Late Fees would be {$990.00}. Since my payments were refused I should only owe Atlantic Pacific Mortgage {$70.00} in Late Fees. On XX/XX/XXXX, I paid {$9.00}, XXXX which Atlantic Pacific Mortgage failed to apply to my loan. Instead, Atlantic Pacific Mortgage opened a foreclosure case in XXXX and started harassing me. As of today, I am currently out of {$9600.00} plus {$2500.00} which is a total of {$12000.00}. Therefore, my outstanding balance should be {$7600.00} plus {$70.00} in Late Fees for a total of {$7600.00} in order to reinstate my loan which I do n't have problem with. 
Therefore, the letter that was sent to your office was not the truth. See attachments. 
I owe Atlantic Pacific Mortgage for 14 months of payments which total {$9900.00} minus any XXXX XXXX. I should not have to pay them for late fees for 14 months since they refuse to accept my payments. I should not have to pay any attorney fees since they got the money and did not apply it to the loan as stated

Company response to consumer: Closed with explanation