Consumer complaint received 2025-01-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
On XX/XX/year>, I was alerted by s m s messaging as to a fraudulent charge of a {$1.00} to my account so I contacted Navy Federal Credit Union ( NFCU ) to report unauthorized access to my account also by XXXX. During the same call while empathy was expressed initially by fraud dept, but upon being placed on hold multiple times especially upon requested investigation into how the deposit of funds into my account, knowing already I had to shut my accounts completely and reopen them. Leaving me at a extreme loss as to my business accounts time in services for my business had to start over again, with the car 's already stacked against me for being a new business. As it is my time on my business account did not follow and carry over. I had to start over, within the same phone call, I was told this bye NFCU suspended my debit and credit privileges without conducting any investigation into my concerns nor explaining to me why, or how they came to this conclusion of taking this action. This unjustified action disrupted my small business operations, causing immediate financial harm and ongoing instability in managing accounts payable and receivable. 

NFCUs actions have not only caused financial hardship but also led to significant mental anguish. I have since sought treatment from a psychiatrist due to the stress and emotional toll this situation has caused. The ripple effect of these actions has severely impacted my ability to maintain business continuity and personal financial stability. 

Additionally, XXXX, which will be addressed in a separate filing, accessed my NFCU account without authorization to initiate deposits and withdrawals, including amounts of {$140.00} and {$37.00} in XX/XX/year> and a deposit exceeding {$300.00} in XX/XX/year>. These transactions were unauthorized, and I did not provide XXXX with the account or routing numbers to facilitate such activity. 

Actions Taken by Me : 1. Reported unauthorized activity to NFCU.

2. Closed personal and business accounts to prevent further unauthorized transactions.

3. Sought mental health treatment due to the significant emotional distress caused by NFCUs actions. 



Impact : Financial harm from disrupted business operations. 

Accounts payable and receivable affected, creating further instability. 

Mental anguish requiring ongoing XXXX care. 

Emotional and financial stress impacting personal and professional life. 


R

esolution Sought : 1. Investigate NFCUs handling of my reports of unauthorized access and their unjustified suspension of my debit and credit privileges.

2. Hold NFCU accountable for financial harm caused to my business and personal accounts.

3. Address the mental anguish and emotional distress resulting from NFCUs negligence.

4. Implement safeguards and protections to prevent similar occurrences for other consumers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation