Consumer complaint received 2025-06-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
I am disputing Capital Ones inaccurate credit reporting regarding a charged-off credit card account ending in XXXX, which has a balance of {$5100.00}. The account is reported as charged off and closed at the credit grantors request, yet it is also still shown as past due as of XX/XX/XXXX. This dual reporting is materially misleading under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. XXXX ( b ), which requires furnishers to report complete and accurate information. Once an account is charged off and closed by the creditor, it should not continue to report as actively delinquent without proper legal basis or clarification. 



Furthermore, Capital One has not issued a Form XXXX to reflect cancellation of indebtedness, which is required under XXXX XXXX CXXXXe XXXX when a debt over {$600.00} is discharged. The failure to issue the form, while continuing to report the debt as collectible, raises serious concerns of both credit and tax reporting violations. 



I submitted a written dispute to Capital One and also contacted XXXX, but the inaccurate reporting remains. This has harmed my creditworthiness and may impact my ability to obtain housing, credit, or employment. I am requesting the CFPBs assistance in compelling Capital One to either correct the reporting to reflect a XXXX balance and charge-off closure with supporting XXXX documentation, or remove the account entirely. 

I am also concerned this may be part of a broader pattern of misreporting affecting other consumers. If Capital One is systematically charging off accounts while continuing to report balances as due without fulfilling their obligations under the FCRA or IRS law this may warrant supervisory enforcement or penalties. I respectfully urge the CFPB to investigate this practice and consider whether sanctions or compliance oversight are appropriate. I am deeply concerned this is not an isolated error but a potentially systemic practice by Capital One. I respectfully urge the CFPB to investigate this matter and consider whether enforcement, penalties, or supervisory oversight may be warranted. This issue may reflect industry-wide noncompliance and merits broader review. 

I am disputing inaccurate reporting on my credit report by Capital One regarding a charged-off credit card account with a reported balance of {$5100.00}. The account is listed as charged off, yet it continues to show the full balance as past due as of XX/XX/XXXX. This is misleading and inconsistent with the FCRAs requirement that furnishers provide accurate, complete, and non-deceptive information. 

Additionally, no XXXX Form XXXX has been issued despite the charged-off status and balance exceeding {$600.00}, which raises concerns under XXXX XXXX CoXXXXe XXXX. I submitted a written dispute to Capital One, and also contacted XXXXXXXX to investigate, but no correction has been made. This misreporting has damaged my creditworthiness and financial opportunities. 

I am requesting the CFPB to investigate and require Capital One to either ( XXXX ) correct the status and clarify the account as charged off with no balance due, or ( XXXX ) remove the account entirely if they can not properly document the claim. 

I am filing this complaint against Capital One for inaccurate credit reporting in violation of the Fair Credit Reporting Act ( 15 U.S.C. XXXX ). My credit report reflects a charged off Capital One account with a balance of {$5100.00}. However, the account is also listed as still due in full with no explanation, which is materially misleading. A charge-off means the debt was written off, yet they are still reporting it as collectible. This may confuse lenders and harm my creditworthiness. 

I have disputed this directly with XXXX and Capital One and received no correction. I am requesting that the CFPB intervene and that Capital One be required to update or remove the misleading information. 

Account Name CAPITAL ONE Account Number XXXX Account Type Credit card Responsibility Individual Date Opened XX/XX/XXXX Status Account charged off. {$5100.00} written off. {$5100.00} past due as of XX/XX/XXXX. 
Status Updated XX/XX/XXXX Balance {$5100.00} Balance Updated XX/XX/XXXX Recent Payment - Monthly Payment - Credit Limit {$4500.00} Highest Balance {$5100.00} Terms - On Record Until XX/XX/XXXXXXXX XXXX

Company response to consumer: Closed with explanation