Consumer complaint received 2023-11-02 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Chime Financial Inc
State: GA

Complaint narrative:
XXXX TICKET # XXXX ( XX/XX/XXXX ) 2023 EMAIL TICKET # XXXX ( XX/XX/XXXX ) 2023 Account Ending In : XXXX Claim ID : XXXX Date Error Reported : XXXX Claim Total : {$5000.00} I XXXX XXXX XXXX Received an email stating ; " Hi XXXX, Thank you for reaching out to Chime Dispute support, I'm sorry to hear about the difficulty you're experiencing. 

Based on our investigation, we have concluded no error occurred. Therefore, no funds will be credited to your account and this claim is considered closed. 

Here are the options that you have if you do not agree with the outcome of your dispute XXXX. 

You can request the documents we used during our investigation if you disagree with the outcome of your dispute. The documents will include : Information that was available to us while we investigated your dispute Additional information or evidence from the bank, if any was provided You also have the option to submit a rebuttal for your claim. A rebuttal is a reinvestigation of your claim in which you are able to submit new information that was not previously available to our Investigation Team. Note that new information is not required when submitting a rebuttal but it will be helpful to our investigation. 

Thank you for being such a loyal Chime Member. We really appreciate your time and business with us. 

Further, if you need any additional assistance do reach out to us and we will be glad to assist you. For more information on disputes, check out our Help Center. We at Chime are available 24/7 on the live chat support. Alternatively you can email us at XXXX or call us at XXXX. 

Regards, Balkrishna | Chime Dispute Support '' The agent that I am currently on the phone with ; XXXX wanted me to write out a statement regarding what happens on XXXX the XXXX 2023. She sent me an email To attach this statement to and it stated Hi, XXXX at the the top of the email. I then had to ask her to send another email with my name XXXX, which she then did Below https : XXXX I received an email stating that money was being transferred out of my account The email had {$640.00} and I needed to call my bank which I assumed was the XXXX number at the bottom of the email. I called the number, and someone pretended I'm assuming to be a chime representative, and I then gave them the information which was my pay anyone transfer number to be able to cancel this transaction. Then from XXXX XXXX  to XXXXXXXX XXXX  all together XXXX.was transferred out of my account the following email provided with the amounts below XXXXXXXX XXXX XXXX XXXX XXXX Refund of XXXX XXXX XXXX XXXX XXXX I then filed a dispute for {$2000.00} because that is all that was missing from my account at that time. Nine minutes later at XXXXXXXX XXXX I realized that another {$2000.00} was missing from my account. To continue, I then filed another claim because by the time I reached someone on the phone {$5000.00} was taken out of my account unauthorized. As you can see above the transfer add up to {$5000.00} I don't understand why this has happened to me I have never used pay anyone transfer that I can recall. I have been a customer with you all for a long time, and I should be treated like a valuable customer like anyone else. I hope that Chime realizes that I did not do this and will refund my money. I am XXXX XXXX XXXX and I still work everyday for my money, and it is hard for me right now because my husband is XXXX XXXX XXXX, and I honestly don't know what else to do besides go through small claims court if this isn't resolved. I hope I don't have to do that, because it is going to be a headache for both of us. All I want is my money back that was stolen from my account. 

Thank you XXXX XXXX

Company response to consumer: Closed with explanation