Consumer complaint received 2024-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: WELLS FARGO & COMPANY
State: MA

Complaint narrative:
I am filing this complaint to dispute inaccuracies reported on my credit report regarding an auto loan account with Wells Fargo Auto ( Account # XXXX ). Specifically, there are significant discrepancies in the " Date Last Active '' across the XXXX credit reporting agencies, as well as incorrect late payment notations that have been erroneously reported on my credit file. 

Details of the Dispute : Inconsistent " Date Last Active '' : The " Date Last Active '' for this account is reported inconsistently across XXXX, XXXX, and XXXX. XXXX and XXXX both list the " Date Last Active '' as XXXX, whereas XXXX lists it as XXXX. This discrepancy suggests that the reporting of this account is inaccurate and does not reflect the actual status of the account. 

Inaccurate XXXX XXXX Notations : The credit reports also indicate late payment statuses of XXXX and 60 days late, which are incorrect. I have consistently made on-time payments for this account, and the reported late payments are erroneous. The inconsistencies in the " Date Last Active '' further cast doubt on the accuracy of these late payment notations. 

Violation of the Fair Credit Reporting Act ( FCRA ) : Under the FCRA, credit reporting agencies are required to follow " reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates '' ( XXXX XXXX. XXXX ( b ) ). The fact that there are discrepancies in the reporting of the " Date Last Active '' and incorrect late payment statuses indicates a clear violation of this requirement. 

Impact of the Inaccuracies : These inaccuracies have significantly harmed my XXXX XXXX, affecting my financial standing and limiting my ability to secure credit on favorable terms. The errors in my credit report are unacceptable and must be corrected immediately to prevent further damage to my creditworthiness. 

Requested Action : I am requesting that the Consumer Financial Protection Bureau ( CFPB ) intervene to ensure that these incorrect entries are promptly removed from my credit report. The credit reporting agencies must correct the " Date Last Active '' to reflect the accurate date and remove the incorrect late payment notations. I also request a thorough investigation into these discrepancies. If the credit reporting agencies are unable to furnish valid evidence, such as account statements demonstrating the lateness of these payments, I demand that these entries be updated immediately to reflect their true status, as I have consistently upheld my payment obligations without delay. 

I have attached screenshots showing the inaccurate reporting from the credit bureaus to support my complaint. 

Thank you for your prompt attention to this matter. I expect that the inaccuracies will be corrected swiftly. 


Complaint Description : Late payment CFPB - For use with any Late Payment Dispute with the CFPB I am filing this complaint to formally request the removal of inaccurate late payment notations on my credit report. These late payments have been reported incorrectly and are in violation of federal law, specifically under the Fair Credit Reporting Act ( FCRA ). 

Details of the Dispute : Account Details : Account Name : [ Your Account Name ] Account Number : [ Your Account Number ] Inaccurate Reporting : Upon reviewing my credit report, I have identified late payments associated with the above-mentioned account. I am disputing these late payment entries on the basis of their illegality and improper reporting under federal law. 

Legal Basis for Dispute : According to XXXX XXXX. XXXX ( d ) ( XXXX ) ( A ) ( i ), transactions or experiences between the consumer and the person making the report are excluded from being reported on consumer reports. The relevant statute states : " The term consumer report does not include ... any report containing information solely as to transactions or experiences between the consumer and the person making the report. '' Additionally, under XXXX XXXX. XXXX ( a ), it is stipulated that a creditor XXXX not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose if the payment was received within a specified time period. This implies that the reporting of late payments is not permissible if the consumer has adhered to the agreed payment terms. 

Violation of Federal Law : The late payment notations on my credit report are in violation of the Fair Credit Reporting Act ( FCRA ) and the specific statutes mentioned above. These inaccuracies are adversely affecting my XXXX XXXX and overall financial standing. 

Impact of the Inaccuracies : The presence of these incorrect late payment notations has significantly harmed my XXXX XXXX, which in turn has impacted my ability to obtain credit on favorable terms and has caused undue stress and financial hardship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation