Consumer complaint received 2025-02-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Equifax XXXX XXXX - XXXX XXXX AND Equifax XXXX reinsertion. 
I am concerned that XXXX algorithm may be systematically discriminatory toward African American consumers, including myself, leading to unfair and disproportionate credit score drops based on the improper reinsertion of accounts. This event happened later on in the same day after I called in and spoke to an Equifax agent and Supervisor about a separate concern, that call being XX/XX/XXXX I am filing a complaint against Equifax regarding an issue with a XXXX XXXX XXXX XXXX account that was removed from my credit report on XX/XX/XXXX, only to be illegally reinserted on XX/XX/XXXX, without proper notification, as required by federal law specifically Section 1681i ( a ) ( 5 ) ( B ) notification within 5 business days was not fulfilled. Despite this, when the account was re-added. Equifax algorithm interpreted this as a NEW account which would be incorrect since its aged at over 2 years, and in addition the MAGNITUDE of a 100 point decrease in one day from a new account ( incorrectly placed ) does not seem normal or even legal indicating PROBLEMS with EQUIFAX ALGORITHM. I am in the middle of buying a house and the actions taken by Equifax have resulted in an unjust XXXX drop in my credit score due to the incorrect processing of my account which will negatively impact my ability to buy a home. T Timeline of Events : XX/XX/XXXX : The XXXX XXXX  account, which was over XXXX years old, was removed from my Equifax credit report. 

XX/XX/XXXX : The same XXXX XXXX account was illegally reinserted onto my Equifax credit report without the required written notification or certification from the furnisher, XXXX XXXX, as mandated by the Fair Credit Reporting Act ( FCRA ). 

Impact on Credit Score : Upon reinsertion of the account, I received a notification indicating a new account was added to my credit report. This caused a significant XXXX drop in my credit score. The algorithm used by Equifax flagged this as a newly added account, despite it being an older account that was incorrectly reinserted. My overall credit limit usage as of XX/XX/XXXX on my line of credits is below 30 % which is considered good, and that also did not change, so that is also not a reason for the significant drop. 

Lack of Resolution : I have contacted Equifax customer service on multiple occasions, and no representative has been able to explain why the account was reinserted or provide a solution to rectify the situation. The staff have acknowledged the issue but have been unable to offer a reasonable explanation or remedy. 

I believe my rights under the Fair Credit Reporting Act have been violated, and I am requesting that the Consumer Financial Protection Bureau assist in resolving this issue promptly. I am also seeking compensation for the damage to my credit score and the lack of a solution provided by Equifax

Company response to consumer: Closed with non-monetary relief