Consumer complaint received 2025-12-07 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Stenger & Stenger, P.C
State: OH

Complaint narrative:
I contacted Stenger and Stenger on XX/XX/XXXX at XXXX XXXX  and was on the line with them for 25 minutes because I went in to make my payment that was agreed upon in XXXX XXXX XXXX and the payment platform had changed and all my payment history was gone. I contacted Stenger and Stenger to ask them to provide my payment history to me, to make sure that my records and theirs reflected the same. I also let them know that I had to go to court for this debt and it was settled at XXXX. I finally received a letter from Stenger and Stenger dated XX/XX/XXXX with the full balance noted ( not the settlement agreement from court ) with post judgement interest and post judgement cost and a total amount of payments that does not reflect the correct amount that I have paid post judgement. At the time the letter from Stenger and Stenger was dated on XX/XX/XXXX Stenger shows total payments of XXXX, the total I have paid is XXXX. The settlement agreement from court is a total of XXXX and is stamped by the clerk of courts on XX/XX/XXXX. The court agreement is for XXXX. I have paid XXXX leaving a balance of XXXX as of today XX/XX/XXXX. When I called Stenger today XX/XX/XXXX and spoke with XXXX for 31 minutes XXXX told me the balance was XXXX. I recorded half of the phone call and did inform XXXX that I was recording the call. I told XXXX that I had to go to court and the settlement amount was for XXXX. XXXX asked me when I went to court, I gave him the date XX/XX/XXXX. XXXX told me that they just acquired this account in XXXX. I asked XXXX how did I receive a letter from Stenger and Stenger with the case number beginning with XXXX ( indicating the year of the filing of the case ) in XXXX, that what he is saying doesn't make any sense. 
I again asked XXXX to confirm about the court document stating the settlement agreement of {$1500.00}, XXXX cant confirm this and kept giving me the run around about he has to wait on his supervisor ( for every question I asked ). I let XXXX know to please email this confirmation about the settlement agreement and what the balance I owe. I let XXXX know that if I didnt get an email that I would be filing a formal complaint with the Consumer Financial Protection Bureau XXXX 

It is very upsetting that after 2 months of not making a payment because my childs father passed away that this was filed to go to court initiated by Stenger and Stenger. Stenger did not try to call me, send a letter ; nothing, I just received paperwork in the mail that I had a court date. So, I went to court and now Stenger wants to act like they know nothing about this court document and settlement agreement. This is not good business ; this company doesnt know anything about good business. I requested prior to court the document with my signature that I agreed to this debt or transfer of debt and that was not ever provided to me. The last two paragraphs in the court agreement are extremely predatory. 

Also back in XX/XX/XXXX, I requested a list of my payments ; Stenger and Stenger only provided an amount they had received, an incorrect amount. The fact that this attorneys office does not keep court documents from court cases that was initiated by their own office is very concerning. It is a serious red flag that their practices in law are questionable at the very least.

I have provided copies of my phone bill to show that I contacted Stenger and Stenger and how long I was on the phone with them trying to get information, only to be stalled so they could attempt to not honor the court agreement. 

On the letter included in my complaint dated XX/XX/XXXX ; the letterhead states the address for Stenger and Stenger is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The phone number is XXXX.

Company response to consumer: Closed with explanation