Consumer complaint received 2026-06-02 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: NAVY FEDERAL CREDIT UNION
State: MD

Complaint narrative:
b'CFPB Claim Summary for the loan from Navy Federal\nI am submitting this complaint to dispute the loan account included as XXXX XXXX (Loan) in a judgment against me obtained by Navy Federal Credit Union (NFCU). (case no.: The loan originated for XXXX in XXXX XXXX; NFCUs claim amount is for XXXX. I dispute the accuracy of the remaining loan balance and NFCUs failure to provide documentation supporting the amount claimed.\nI spoke with XXXX (see conf. # XXXX XXXX XXXX XXXX) of NFCUs Collection Department in XXXX XXXX, regarding a settlement of XXXX. I explained that I was confusing a charge-off with a write-off because there had been no collection activity or correspondence until the Summons/Writ was received. \nNFCU provided redacted documentation after numerous requests to support the outstanding balance. According to the documentation submitted by NFCU attorneys, \n28 monthly payments have been made on the loan at XXXX/month from XXXX to the final payment in XXXX XXXX XXXX.\nThe original loan amount was XXXX\n Payments made XXXX \nYet the amount of the Verified Complaint is XXXX\nThat means XXXX has been depreciated to only XXXX\npaid down ( Unbelievable)\n \nThis means that out of the XXXX, only $XXXX has actually been paid against the loan principle, and I still owe $XXXX\n\nThis suggests unfair, usurious, predatory lending or outright book-cooking. I asked the Judge to look at this, but he didnt. \nSince early XXXX, I have repeatedly requested a complete payment history, accounting records, amortization calculations, interest calculations, and documentation showing how my payments were applied to the loan balance, and how they were made. Despite these requests, NFCU has not provided a complete accounting or sufficient records supporting the balance used in litigation and judgment.\nThe judgment improperly combined two dissimilar and unrelated counts into one total amount of XXXX. XXXX I (Credit Card) involved a credit card account that NFCU later admitted, through the CFPB process (CFPB claim report number XXXX), involved unauthorized activity. XXXX XXXX (Loan) involves a separate loan account with disputed accounting and balance calculations.\nMy concern is that the loan accounting appears unreasonable and predatory. NFCU has a reputation for higher interest rates for non-whites.\n NFCU has different starting rates for different products. This chart shows they all have a maximum interest rate of 18%, which is their punitive rate. \n\nPlatinum 7.49% to 18%\nRewards secured XXXX to 18%\nGo Rewards 11.15% to 18%\nNFCUMore Rewards XXXX XXXX Credit Card\XXXX Signature flagship Rewards 11.49% to 18%\n\n\nAlthough substantial payments have been made since the inception of the loan on or about XXXX, the principal balance reportedly decreased by only approximately $XXXX. I have not been provided sufficient documentation to explain:\nhow payments were applied;\nhow interest accrued;\nwhether default interest or additional fees were imposed;\nhow the remaining balance was calculated.\nI am also concerned that NFCU has previously faced regulatory scrutiny involving debt collection practices. In a prior XXXX CFPB consent order, NFCU was reportedly penalized for improper debt collection actions, including illegal account freezing and misrepresentations regarding the impact on members credit scores. NFCUs history increases my concern regarding the handling and accounting of my loan balance. NFCUs Collections Department initially offered XXXX to settle the outstanding balance of the loan, and NFCUs attorney XXXX XXXX XXXX has offered a 60% reduction on the outstanding balance through negotiation. I believe these offers were made to avoid exposing their poor accounting practices and further litigation. \nI believe that the total remaining balance of the loan should be removed in light of their constant omissions and lack of proof to support the balance owed.\nI am requesting that NFCU provide:\nA complete payment history and transaction ledger;\nAmortization schedules;\nInterest rate and default interest calculations;\nDocumentation showing how each payment was applied;\nDocumentation supporting the remaining balance claimed in court.\nI believe NFCUs failure to provide this information has prevented meaningful review of the debt and has caused significant damages, severe health risks due to stress and aggravation requiring the removal of the defendant from court on a gurney, financial hardship, and credit-related harm.'

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief