Consumer complaint received 2024-07-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: SOFI TECHNOLOGIES, INC.
State: CA

Complaint narrative:
I a mentally ill, XXXX man living independently, well, with the assistance of some great people. These individuals are from In Home Support Services, or XXXX. I have been using their services and had some excellent workers, who drove me to appointments, helped me cook a little and were great company. Their main responsibility, however, was to pay my bills for me as this is the XXXX area where my illness presents the most. I would tell them the company, when it was due and how much I usually pay.

In over a year and three workers, I have never had an issue with this. My last worker, XXXX XXXX, however, destroyed that. For the month he worked with me he stayed longer than necessary, cooked some meals and was as nice as could be. Like always, I provided him with my financials to handle the bills. About XXXX days before the end of what would of been a month I received a no payment from XXXX. Immediately I asked a friend to review to my account after myself as I saw the deductions within their usual range. I confronted him about it and he hung the phone up. I never heard from him again. All my money, almost every cent he either XXXX XXXX 'd to himself or simply used XXXX XXXX on himself. 

I realize how foolish I am having not noticed but numbers terrify me and I avoid them at all cost but as soon as my friend told me I was correct, I notified the police and they came out and did a report with the information, the police report number was given to SoFi when I filed the dispute. I did not stop there as I wanted to make sure XXXX was aware, they were not but informed me he had been trying to push through time sheets without my approval, in an attempt to steal even more money. I then reported it to the lead social worker from the XXXX and XXXX XXXX center, who came to the apartment as well to document and advise me to contact my bank immediately. 

In total over XXXX ( not including the XXXX dollars I had to loan him to become a caregiver ) and the XXXX dollars on treating him to eat and I was happy to have the company. With all my bases covered and a negative balance in my check book I sat patiently and often starving, waiting to get my stolen funds back. SoFI notified me not XXXX days later they determined it to be fraud and listed what they were giving a provisional credits on, every charge under XXXX dollars. After the twelfth day I called and was told the dispute was denied, that they made a very thorough investigation and determined there was no fraud committed. 

I was enraged, filed an appeal and then contacted the above agencies and not XXXX of them had even been contacted by SoFi. I told her it was my legal right to receive copies of the papers they used to deny and she told me she would request them and that it was not in an appeal status which was " very fast. '' A week passed and I contacted SoFi again, no appeal had ever been made and it was in fact denied. I once again asked for the information they based their investigation on as I know they have not contacted anyone so it would be impossible for them to have done anything! 

I received a letter about XXXX days ago acknowledging my complaint but it lacked any substance, just states they are working hard to find out what happened. Their XXXX  and XXXX  treatment of the biggest betrayal of my life has left me penniless, without even money for food.

Company response to consumer: Closed with explanation