Consumer complaint received 2025-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: SANTANDER HOLDINGS USA, INC.
State: TX

Complaint narrative:
I am filing this complaint against Santander Consumer USA and XXXX XXXX XXXX ( XXXX  ) regarding fraudulent activity related to my vehicle purchase and financing. After reviewing the contract documents provided by both the dealership and Santander, I have identified multiple discrepancies, including forged signatures, unauthorized contract modifications, missing timestamps, and mismatched financial terms that indicate fraudulent misrepresentation and possible document tampering. 

Another issue is the improper assignment of the loan. Based on my findings, the original finance agreement was between us and the dealership. Due to these findings I have concluded that my wife and I are the original financiers of this contract and we are the only ones who had the authority to assign this loan or sell the debt. This was all done so without our consent, and XXXX assigned this agreement to a company that surrendered their XXXX XXXX XXXX in the state of Texas. Santander may not have the authority to originate nor collect on a loan in the state of Texas which could indicate why Santander Consumer USA is not showing up as a lienholder on our title per title check using a XXXX approved site. 

The contract provided by Santander contains signatures that do not match my legal signature or my co-buyers ( spouses ) signature. The only legitimate signature provided is on the XXXX XXXX, confirming that other signatures on the financing documents were forged. These forged signatures confirm that the contract was executed fraudulently and should be deemed unenforceable. 

Additionally, there are discrepancies between the signed and unsigned versions of the financing contract. The unsigned version shows different payment terms, APR, total financed amount, and finance charges compared to the signed version provided by Santander. These unauthorized modifications indicate that the financial terms were altered after the agreement was executed without our consent. This is a direct violation of contract law and federal consumer protection regulations. 

Another concerning issue is the absence of system-generated timestamps showing when the contract was officially uploaded into Santanders system. Dealerships and lenders are required to timestamp contracts for compliance, auditing, and fraud prevention purposes. The lack of timestamped records makes it impossible to confirm when the contract was finalized, raising further concerns about possible post-signing alterations or backdating. 

Furthermore, there are mismatched financial terms between the documents. The interest rate listed on Santanders system ( 17.73 % ) does not match the rate on the financing documents ( 17.74 % ). Additionally, there are differences in total monthly payments and total amount financed. These inconsistencies further demonstrate improper documentation handling and unauthorized changes to the agreement. 

Based on these findings, I am requesting an immediate investigation into Santander and XXXX 's handling of this financing agreement. Given the forged signatures, missing timestamps, and contract alterations, I demand that this loan be declared fraudulent, removed from my credit report, and canceled immediately. All of which violate the Truth In Lending Act ( TILA ) and Fair Credit Reporting Act ( FCRA ). Additionally, I request that Santander provide timestamped system records proving when the contract was uploaded and finalized. If Santander is unable to verify the legitimacy of the contract through timestamped records and valid signatures, this loan should not be enforceable. 

I am also requesting that the CFPB hold Santander and DLR accountable for forgery, contract tampering, and failure to comply with standard consumer protection laws. These deceptive practices have caused financial and emotional distress, and corrective action must be taken immediately to prevent further harm. 

My question for Santander is how did you accept these documents and not question the validity of the signatures which are clearly do not resemble one another? Please compare the signatures provided on the XXXX agreement to the others. It does not require an expert to see that these signatures do not belong to us. Also, how can Santander claim they did not receive my letter when someone at their address signed for it? I have already filed an FTC report for identity theft and plan to file a police report and provide any supporting evidence that proves these signatures to be a forgery. This has become a criminal matter. 

If Santander and XXXX are unable to provide timestamped records proving the contract 's validity, this agreement must be voided. Failure to act on this matter may result in further legal action, including criminal charges for identity theft and fraud.

Company response to consumer: Closed with explanation