Consumer complaint received 2026-04-29 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
Complaint Against TD Bank Secured Credit Card, Missing Funds, Improper Fees, and Credit Reporting Issues In XXXX, I opened a secured credit card account with TD Bank and provided a {$500.00} security deposit. The purpose of this account was to build my credit while preparing to purchase a home. In XX/XX/XXXX, I contacted TD Bank to close this account. During that conversation, the representative informed me that my account had a balance of approximately {$20.00} and that my original {$500.00} security deposit would be returned to me, minus the balance, in the form of a check for {$480.00} within 1015 business days. I relied on this information. I did not receive the check. Approximately one month later, I contacted TD Bank again. During this call, the representative was unable to locate my account details and escalated the matter to a supervisor. The supervisor informed me that : XXXX. My secured credit card had been converted into an unsecured credit card without my knowledge or clear notification. XXXX. My {$500.00} security deposit had allegedly been placed into a dormant account and subsequently turned over to the state as unclaimed property. XXXX. My account now had an outstanding balance of {$40.00}, consisting of {$20.00} past due and a {$20.00} late fee. This information directly contradicted what I had been told during my prior call. I was never notified that my account had been converted from secured to unsecured, nor was I notified that my funds were at risk of being classified as dormant or turned over to the state. Despite disputing these issues and requesting an investigation, TD Bank continued to assess additional fees. I later received a bill for {$80.00}, which included additional fees on the alleged past-due balance. This compounding of fees appears excessive and unjustified, particularly given that I had previously been told no payment was due. To avoid further damage, I paid the {$80.00} under protest to close the account. However, TD Bank reported late payments to the credit bureaus, which caused my credit score to drop significantly ( from approximately XXXX to XXXX ). I have never had a history of late payments prior to this incident. Additionally, I independently searched my states unclaimed property database and was unable to locate any record of my {$500.00} deposit, raising further concerns about the accuracy of TD Banks statements regarding the disposition of my funds. I am requesting the following resolution : XXXX. A full investigation into the status and location of my original {$500.00} security deposit. XXXX. Immediate reimbursement of any improperly assessed fees. XXXX. Correction and removal of any inaccurate negative reporting related to this account from all credit reporting agencies. XXXX. Written clarification as to why I was provided conflicting and inaccurate information by TD Bank representatives. XXXX. Documentation supporting the claim that my funds were transferred to the state, including the date and jurisdiction of such transfer. This situation has caused financial harm, unnecessary stress, and damage to my credit due to inaccurate and inconsistent information provided by TD Bank. I am seeking a fair resolution and accountability. Thank you for your attention to this matter.

Company response to consumer: Closed with non-monetary relief