Consumer complaint received 2025-05-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Re : Case Number : XXXX Complaint ID : XXXX Wells Fargo Home Mortgage XXXX Response to Complaint Dear CFPB Representative, I am writing to vehemently reject Wells Fargo 's inadequate response , dated XX/XX/year>, regarding my original complaint and supporting affidavit, submitted to the Consumer Financial Protection Bureau XXXX CFPB XXXX XXXX XX/XX/year>. Wells Fargo 's response is not only insufficient but also blatantly dismissive of key legal obligations and the evidence I provided. It is clear they have not taken this matter seriously, and I demand immediate and full rectification of the issues raised.

The companys response fails to address multiple critical legal violations outlined in my original affidavit. I will not accept evasive, incomplete, or unsupported answers. The following issues remain unresolved : Blatant Disregard for the Arbitration Clause and Contractual Violations Despite clear references to the binding arbitration clause in my complaint, Wells Fargo continues to pursue foreclosure in direct violation of this legally binding agreement. This is an overt violation of the Federal Arbitration Act ( 9 U.S. Code 1 et seq. ), and the company 's refusal to honor this provision is unacceptable. I demand the immediate cessation of all foreclosure activities until the matter is resolved through arbitration, as is explicitly required by the contractual terms. 

Failure to Acknowledge UCC Claims & Secured Party Status I have provided irrefutable evidence of my UCC-1 Financing Statement and my status as a secured party. Wells Fargo 's failure to acknowledge this fact is a deliberate oversight that undermines my legal rights under UCC Article 9. Their refusal to address my secured party status is a gross violation of my rights. I will not accept any further delay or dismissal of my rightful claim.

Neglect of TILA Violations The Truth-in-Lending Act ( TILA ) violations I raised were entirely ignored in Wells Fargos response. This is not a trivial matter. TILA mandates accurate and truthful disclosures regarding the terms of a mortgage. The company has failed to provide any substantive response to the violations outlined, which constitute serious legal breaches. I demand a thorough investigation into these violations and the immediate rectification of any misleading disclosures.

Complete Ignorance of Mortgage Audit Findings ( Exhibit A ) The mortgage audit I submitted, which revealed significant discrepancies, was completely disregarded in their response. Wells Fargos refusal to address the discrepancies outlined in Exhibit A is a blatant attempt to avoid accountability. I demand that Wells Fargo provide a full, point-by-point response to the audit findings, including a detailed explanation of the discrepancies and their plan for correction. 

Failure to Correct Credit Reporting Inaccuracies The companys claim that foreclosure reporting ceased due to obsolescence is nothing more than a diversion from the fact that their initial reporting was entirely invalid. The timeline of default and the outstanding balance were misreported, and Wells Fargos failure to address these inaccuracies is unacceptable. I demand an immediate correction to my credit report, with all invalid public records removed, and an accurate account status reflected.

Immediate Demands for Resolution : Given the company 's complete failure to address these legal violations, I am demanding the following : Immediate cessation of all foreclosure actions pending arbitration review, as required by the binding arbitration clause.

Formal acknowledgment of my secured party status and validation of the UCC-1 filings I have made.

Full investigation into TILA violations, including the correction of any misleading disclosures.

Full resolution of all discrepancies identified in the mortgage audit, with a detailed explanation of corrective actions.

Immediate correction of my credit report to reflect the true status of my account, including the removal of all invalid public records.

Failure to address these demands will leave me no choice but to escalate this matter further, including through legal channels. I will not tolerate any further delays or attempts to circumvent my legal rights. I am prepared to pursue every avenue available to me to ensure that Wells Fargo is held fully accountable for their actions. 

I expect this matter to be resolved expeditiously. I demand a full and complete response within the next 15 days. Should the company fail to comply, I will proceed with the necessary legal actions to protect my rights and seek full redress. 

This rebuttal must be included in the case record, and the company must be notified that my objections are ongoing. I am prepared to take further legal action if this issue is not properly resolved. 

Sincerely, XXXX XXXX XXXX Secured Party Authorized Representative All Rights Reserved Without Prejudice

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation