Consumer complaint received 2016-09-19 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
This is a complaint to Wells Fargo Bank, related to a mortgage that I have ; in which I am paying 8.250 % interest to Wells Fargo Home Mortgage ; while the actual interest rates offered by Well Fargo Mortgages to the Public are between from 3.750 % to 3.875 %. 
XX/XX/XXXX ; I, XXXX XXXX and my wife XXXX XXXX ; decided to purchase a Townhouse in XXXX XXXX XXXX XXXX as a " Vacation Place '' ( XXXX Home to escape of the winter in XXXX ), with XXXX XXXX ( my brother ), and his wife XXXX XXXX. 
We paid for the Townhouse {$150000.00} and we got a mortgage from : XXXX XXXX XXXX XX/XX/XXXX ; I believe in the same year Wachovia Bank acquired the XXXX XXXX XXXX ; and XX/XX/XXXX Wells Fargo Bank acquired Wachovia Bank ; and as to the present we remain paying the mortgage to Wells Fargo Bank. 
I had never made late payments to this loan ; or any other one ; I 've never have a foreclosure ; I 'd never been in bankruptcy ; even when the value of the property was only {$35000.00} I kept paying the Mortgage payments on time ; and I 'd never thought to stop paying the Mortgage and let Wells Fargo Bank foreclosure the property and let Wells Fargo Bank pick up the loss from the {$35000.00} value of the property to the balance of the mortgage that we owned to Wells Fargo Bank at that time ... 
Since XX/XX/XXXX we are paying to 8.250 % to Wells Fargo Bank for the Mortgage interest ; while the interest rates of West Fargo Mortgages for anybody else is between from 3.750 % to 3.875 %. 
Why we are discriminated and have to pay an Interest that is double of what the other borrowers pay? 
Because we are XXXX? 
Because it is a Vacation Townhouse for us in XXXX? 
Which we were not able to use ; and we had to rent it ; to be able afford the monthly payments to the Wells Fargo Home mortgage at the high 8.250 % interest ; ( in which only {$40.00} of the {$1000.00} payment go to the Principal ) ; without counting the Payments to the XXXX XXXX XXXX XXXX XXXX. 
Why we have to pay 8.250 % to Wells Fargo Bank for the Mortgage interest ; while the interest rates of Wells Fargo Mortgages offered to anybody else is 3.750 % to 3.875 %? 
I went many times to Wells Fargo Bank branch in NY to pay the Mortgage monthly payments in person ; and most of the times the Wells Fargo tellers of the banks told me : " why are you paying 8.250 % mortgage interest? ; while the Wells Fargo Mortgage interest is less than 4 %?? " Let me put you in touch with a mortgage specialist '' ... 
The bottom line is : that when I meet the mortgage specialist ; they took the information of the mortgage ; and never got it back to me with any response or solution ... 
Can any Government Institution find out why Wells Fargo Bank are doing this to me and my family ; and found out why Wells Fargo Bank do not change this " non-common sense discriminatory attitude '' against us, and why they do not change the Mortgage interest that they are charging to us ; for what they charge to the other borrowers & advertise to the public ; except to us?? 
Definite this is not fair ... I want to be traded equally. 
As an example, I can provide detailed information of XXXX identical Townhouses in XXXX XXXX XXXX XXXX ; in the same area ; the same Home Owners Association ; that have the mortgages from : XXXX XXXX XXXX since XX/XX/XXXX ; where the Mortgage interest is from 3.750 % to 4.0 % even that the mortgages balances are higher that my Wells Fargo Mortgage that I have ; in an identical Townhouse. 
I have the documentation & copy of the statements of those mortgages showing the interest of those XXXX identical Townhouses in XXXX XXXX XXXX XXXX ( if needed ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation