Consumer complaint received 2025-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Problem with product or service terms changing
Company: Block, Inc.
State: TX

Complaint narrative:
XXXX XXXX ) Category : Mobile or Digital Wallet Sub-Issue : Unauthorized account access ; Issues with account security ; Problem with companys investigation into an existing issue What Happened? ( XXXX XXXX ) I am filing this complaint regarding Cash App due to repeated security failures, session instability, and unacknowledged unauthorized device login behavior. 

My Cash App account is repeatedly generating New device login alerts even though I am using the same XXXX I have always used. These alerts appear multiple times per week, and sometimes multiple times per day. I have screenshots showing : Repeated New device login warnings Device listed as XXXX ( This device ) Logins appearing at times when I was not logging in Prior device sessions spontaneously logged out without my action Verification prompts indicating suspicious activity Despite contacting Cash App Support and receiving a reply from a XXXX ( Case # XXXX ), the response was a generic template instructing me how to log out devices manually. This does not address the issue. Devices that I manually log out reappear again, and the unauthorized logins continue.

This suggests a deeper problem involving persistent session tokens, reactivation of previously revoked sessions, or backend device reauthorization that is occurring without my consent.

This repeated login activity is creating : legitimate concern about account tampering loss of trust in the platforms security controls inability to rely on Cash App for safe transactions repeated forced login verifications interrupted account access unauthorized session persistence Cash App has failed to investigate or explain why my single device is repeatedly being logged out and logged back in without my action.

I am requesting federal assistance because Cash App has not provided a meaningful or technical explanation, and the issue is ongoing.

What Would Be a Fair Resolution?

I request that Cash App : 1. Conduct a full audit of all device sessions, login artifacts, and security tokens associated with my account.

2. Permanently revoke all active sessions and issue a server-side reset of my security tokens.

3. Explain why New device login alerts continue to appear on the same device, even when no new device was used.

4. Investigate session persistence and unauthorized reactivation of previously logged-out devices.

5. Acknowledge this security failure in their internal consumer record.

6. Provide a clear explanation of whether these repeated logins are caused by : backend token regeneration identity conflict security breach app-level instability or internal routing issues I want written confirmation that my account is secure and that unauthorized access has been fully resolved.

Evidence Provided You may reference the following : Screenshots of repeated New device login warnings Activity logs showing unexplained session resets Cash Apps unhelpful investigation response Documented timeline showing multiple consecutive login events Screen captures froXXXX XXXX XXXX XXXX XXXX XXXX upload these files to the CFPB XXXX or provide them upon request. 



XXXX XXXX Cash App ( Owned by Block , Inc . )

Company response to consumer: Closed with explanation