Consumer complaint received 2025-06-25 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: TekCollect Inc.
State: FL

Complaint narrative:
I began what I thought would be a life-changing journey with XXXX. I was excited and hopeful to finally get the smile I had always wanted. I signed up for their treatment plan in good faith, trusting that I was dealing with a legitimate healthcare provider. I agreed to their terms and started making payments as required. The total amount they now say I owe is {$1400.00} but what I received in return was not only incomplete treatment, it was a completely unacceptable experience that left me in physical pain, emotional distress, and deep frustration.

From day one, things felt off. When I went to the office, I was surprised to discover that there was no real doctor on site. No licensed dentist or orthodontist spoke to me in person. Instead, I was seen by staff members who simply measured my teeth and rushed through the process. I trusted the process, thinking there must be supervision somewhere but as time went on, it became clear that this was not real medical care. This was a factory-line approach to something that should be tailored, safe, and carefully supervised.

As my treatment continued, my discomfort grew. My teeth were being moved too quickly, causing constant pain, headaches, and anxiety. I kept thinking : Is this how dental care is supposed to feel? I couldn't eat comfortably. I was embarrassed to smile. I was promised a straight smile, but my teeth remained crowded, and nothing felt like it was progressing correctly.

Then, everything collapsed. Without warning, XXXX declared bankruptcy and abandoned me and thousands of other patients in the middle of treatment. They never completed what they promised, never reached out, and never offered a solution. I was left alone to deal with the consequences of a failed treatment that not only didnt help it caused me harm. 

Now, in XX/XX/year>, I receive a message saying that the remaining balance {$1400.00} has been sent to a tax collector. I couldnt believe it. How is it fair that Im expected to pay for a service that was never finished? A service that hurt me? A service that was abandoned when the company went bankrupt? I signed up to be treated, not abandoned. I paid in good faith, and what I got was stress, pain, and a smile thats still not what I was promised.

I do not believe I owe this debt. It is completely unethical to send a bill to collections for services that were not rendered and not professionally delivered. This is not just a billing issue its a case of a company failing its customers in every possible way, and then trying to make them pay for the damage.

I am formally requesting that this debt be investigated and removed from all collection attempts and records. I should not be financially punished for a companys collapse, especially when they didnt keep their word or fulfill their end of the agreement. This entire experience has been disappointing, stressful, and unfair, and I hope it is taken seriously.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation