Consumer complaint received 2025-06-06 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: Exeter Finance, LLC.
State: FL

Complaint narrative:
Hello my name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX They did not allow me to call anyone to come and get the car so they removed the tag and towed it. The deputy said he was seizing the tag for no proof of insurance. My car was fine there were no leaks no warning lights and I had just had it serviced a few days ago. So that night I posted bail and in the morning I called the sheriff department via non emergency phone number, to find out who towed my car. The sheriff told me XXXX XXXX XXXX XXXX XXXX XXXX towed my car. So I gave XXXX XXXX a call and at first they told me they didn't have my vehicle. So I called the sheriff 's office again via non emergency phone number and they told me they did have the car. So I called XXXX XXXX  back and they told me yes they did have the car and that it was a mix up and they thought I was talking about another car. So now that I knew where the car was, XXXX and I had to schedule an appointment with the XXXX so she could get her tag back. But the only slot they had available was XXXX weeks out XX/XX/scrub>XXXX XXXX XXXX So me and XXXX got some car insurance and waited. On XX/XX/XXXX me and XXXX went in to XXXX XXXX to go and see how much would it be for us to get our car out. They told us that Exeter came and repossessed the car and to call them and find out. So we left and I called Exeter and got everything cleared on my end we got reinstated. So on XX/XX/XXXX me and XXXX got to the XXXX and we get a new registration and license plate. The same day we call Exeter back to find out where the car is located. They told us that XXXX XXXX XXXX XXXX had the car. So we called XXXX XXXX XXXX and they asked us if we had a tow truck because the car is not drivable. I asked them what do they mean by the car is not drivable and they told me that the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX So me and XXXX go there to XXXX XXXX XXXX and as soon as I walk in I see the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX So I ask him for the key and started the car. As soon as it started the XXXX XXXX XXXX light came on and the XXXX light came on telling me to shut off my engine, XXXX XXXX XXXX XXXX The car was trying to raise but it didn't budge. So I turned the car off and asked XXXX what happened. And he immediately said that " it wasn't us ''. So I pop the hood and discovered that XXXX XXXX was missing from the bottom off the engine compartment. It had been torn off. So I got on my knees and saw that the XXXX  was damaged badly also. It looked like they dragged my car. So I called the sheriff 's non emergency phone number and made a police report/documentation. Then I called Exeter to let them know what's going on. There was nothing else I could do but have it towed to my house. My car was perfectly drivable before it was impounded. I was not involved in any accident. And my car definitely would not be able to do XXXX in a XXXX with bad XXXX XXXX XXXX XXXX XXXX XXXX. We need to figure this out.

Company response to consumer: Closed with explanation