Consumer complaint received 2025-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: NAVY FEDERAL CREDIT UNION
State: TX

Complaint narrative:
On or around XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX  NFCU allowed someone/an unknown actor to impose upon my shared checking account via my account number and personal identifying information and commit a fraudulent deposit. From this fraudulent deposit, they enabled perpetuation of this same information and monies to be mishandled/mismanaged via subsequent withdrawals. When one of the owners went into the branch, NFCU said they identified the deposit to be fraud, however, without an investigation or any supporting information, they were holding the members/consumers responsible for the withdrawals and transfers of these same funds. 

On XX/XX/year>, Navy Federal Credit Union ( NFCU ) withdrew funds in the amount of {$450.00} from my primary checking account ( a different account ) and deposited them into a checking account that I share with my daughter, to settle an overdraft. 

The overdraft was due to a fraudulent deposit and subsequent withdrawals and not due to any negligence on my behalf. NFCU allowed this shared account to become overdrawn by a significant amount in excess of {$800.00} due to fraud, that they were notified about when it originally occurred and 30 days afterwards. NFCU identified the fraudulent deposit ( s ) that were made into my daughter 's savings and our shared checking accounts, however, did not stop ( in time from what they reported to me ) these fraudulent activities from being transferred from her savings account into our shared checking account and then into other accounts.

I have made multiple fraud claims, appeals to them, however NFCU waited until the amount ( s ) were charged off before responding to me and telling me that the issue is civil. To date, there has been no investigation or results communicated to me regarding the fraudulent claims I have made, despite multiple calls and emails for resolution and pleas for my funds to be returned. Instead, I have only been told that because my daughter and I share the account, because this account was overdrawn, they had the right to take monies from my personal primary checking account to settle the overdraft. NFCU will not at all acknowledge that this overdraft was due to their own negligence and they allowed the account to be overdrawn by some unknown actor via a fraudulent deposit. They did inform me that they only were able to flag the deposit but did not catch it in time to stop the subsequent transfers or withdrawals. NFCU allowed perpetuation of this fraudulent deposit to result in significant overdraft ( s ) and then abused their privilege to my separate primary checking account to resolve it. 

Additionally, NFCU absolutely refuses to honor their zero-liability policy regarding my accounts and instead placed the blame on me. NFCU publicly pledges extreme cybersecurity methods/practices that protect consumers/members from such fraudulent acts, however, when their system ( s ) failed, they instead took no accountability and used the member ( s ) to resolve their own interests. Furthermore, instead of honoring and paying a check item for my electric bill, NFCU returned the check item unpaid from my primary checking account and instead paid their own overdraft interests.

NFCU further abused their privileges by taking monies from my nephew, brother and father 's account ( s ) to attempt to satisfy the savings account overdraft. However, when all these members requested, they returned all funds to all of these member accounts except mine. They told me that if they returned the funds to me, it would overdraw the checking account that my daughter and I share. Prior to this fraudulent deposit/activity there was a positive balance of {$130.00} in our shared checking account.

These transactions in their entirety are altogether fraudulent due to some account compromise or information/identity breach. I am requesting that my funds in the amount of {$450.00} be returned to my personal primary account. Regardless of whether or not my daughter and I share an account together, NFCU should not be able to blame me for the fraudulent activities of others. The representative inside the branch reported to me that NFCU recovered " their funds i.e., funds in the interest of the bank '', that resulted from this breach, but blatantly at the expense of me, the consumer. 

Thank you for your attention. 

XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation