Consumer complaint received 2024-03-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
I am writing to address a matter concerning a written dispute submitted to Bank of America on XX/XX/XXXX, through the Consumer Financial Protection Bureau ( CFPB ). Despite receiving a response to the dispute from Bank of America, facilitated by XXXX XXXX, Resolution Specialist, I find it necessary to express my dissatisfaction with the handling of my concerns. While I appreciate the acknowledgment of my initial dispute by Bank of America, it is disappointing to note that XXXX XXXX response lacked a thorough review and failed to address the provisions I cited from the United States Codes ( USC ) and Code of Federal Regulations ( CFR ). The notice provided did not offer any useful information to assist in resolving my concerns. 

My initial dispute to the CFPB outlined Bank of Americas obligation, pursuant to 16 CFR 313.7 and 313.10 ( a ), to provide consumers with a clear and conspicuous opt-out notice regarding the disclosure of non-public personal information to nonaffiliated third parties. 

XXXX XXXX mentioned in the correspondence that Bank of America is obligated to report factual information to credit reporting agencies. While I acknowledge this obligation, my initial dispute explicitly requested that the opt-out encompass not only adverse actions but also my transactions and experiences. 

Pursuant to 15 U.S. Code 1681a ( d ) ( 1 ), a consumer report encompasses various aspects of an individual 's creditworthiness and personal characteristics. However, pursuant to 15 U.S. Code 1681a ( d ) ( 2 ) ( A ) ( i ), it specifies that consumer reports do not include information solely pertaining to transactions or experiences between the consumer and the entity making the report. 

On XX/XX/XXXX, Bank of America, via written correspondence, acknowledged the successful recording of my request for the institution to refrain from sharing any of my non-public personal information with third parties. Nonetheless, despite this acknowledgment, my transactional data, encompassing account balances and utilization, continues to be disseminated to credit reporting agencies. Given Bank of America 's affirmation of my opt-out directive pertaining to the sharing of non-public personal information, I hereby demand unequivocal written confirmation that Bank of America shall adhere to the stipulation of refraining from reporting adverse actions and transactional data, including account balances and utilization, to consumer reporting agencies. 

Despite Bank of Americas internal policies regarding reporting to credit bureaus, my request aligns with U.S. Codes mandated by federal law. These codes hold legal authority and serves as the foundation for enforcing federal regulations. 

As a consumer, I assert my rights under the Privacy Act of 1974 to opt out of certain reporting activities to Bank of America, including : Prohibiting the sharing of my creditworthiness information with Bank of America affiliates for their everyday business purposes. 

Restricting the sharing of only my transactional experiences with non-affiliated entities. 

Preventing the disclosure of my personal information to Bank of Americas affiliates for marketing purposes. 

Ensuring that my personal information is not disclosed to non-affiliated entities for marketing or everyday business purposes. 

To address these concerns, I request the following resolutions to my complaint : 1. Demand Bank of America to comply with my opt-out directive, pursuant to 16 CFR 313.7 and 313.10 ( a ), at the earliest opportunity upon receipt. While I acknowledge the existence of Bank of Americas privacy notice, I maintain the right to opt out of the sharing of my non-public personal information with non-affiliated entities, including credit reporting agencies such as XXXX, XXXX, XXXX, and XXXX. 

2. Demand Bank of America to refrain from reporting information to my consumer credit report that solely pertains to transactions, experiences, or adverse actions, as outlined in 15 U.S. Code 1681a ( d ) ( 2 ) ( A ) ( i ). 

3. Exercising my privacy rights, I hereby revoke all authorizations granted to Bank of America, whether written, non-written, verbal, or nonverbal, in accordance with 5 U.S. Code 552a. This action asserts my control over the disclosure of personal information, encompassing authorizations granted through various means such as written consent, verbal agreements, or non-written and nonverbal actions. 

a. This revocation notifies Bank of America that I am withdrawing any previous authorizations provided for the disclosure of my personal information. This includes authorizations for purposes such as marketing, data sharing with affiliates and non-affiliates, and the reporting of nonpublic personal information, including adverse actions and transactional experiences, which should not be reported on my consumer credit profile. 

I anticipate prompt attention to this matter and a resolution in accordance with regulatory requirements. Additionally, I request that all my business and personal products remain open and active while I am in dispute with Bank of America. 

I do not wish for any of my accounts to be closed for any reason, and I hope that Bank of America will abide by this request, allowing us to continue our long-standing relationship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation