Consumer complaint received 2024-11-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: U.S. BANCORP
State: CA

Complaint narrative:
The letter that was sent to me is full of lies and fraudulent activity in my account it says I opened an account like XXXX or XXXX different times I opened the account XXXX time on XX/XX/XXXX and then I closed XXXX of those accounts on XX/XX/XXXX so all these accounts that are open or were open according to you is fraudulent XXXX of your bankers had the audacity to try and steal from a little XXXX XXXX  that's sad they're embezzling my funds and it's not right!! and regarding the check that was {$150.00} I accidentally took a picture of the wrong check it looks like the one that I took a picture of since they were both from my grandmother for the same amount once I realized what had happened I brought the right one into an actual Branch like XXXX or XXXX days later but was turned away by the bank XXXX he said once an account has fraud on it there's nothing you can do about it but according to the agreement with you guys I had XXXX business days to try and correct that situation or something situation it says and only XXXX XXXX days had passed so I don't know what to say with that XXXX. And I'm not sure why but my I keep getting letters of my account closing the same one for different dates why do accounts keep closing and opening. And pertaining to XXXX XXXX they said on there in the funds for I'm successfully deposited into XXXX of my US bank accounts I never received it you guys instructed me to work closely with them with XXXX XXXX to try and locate my funds my funds are located and then went to US bank account successfully therefore that means a few of your employees have been lying to me repeatedly for the past like 5 months they said that they don't see anything from XXXX XXXX coming in and that the funds were returned to them because my account was already closed which was a lie. I've called the numbers you gave me in that letter and I have called like XXXX times for the each month for the past like XXXX  months and I'm barely finally getting anything pertaining to my account started this is crazy because I've been saying the same thing for the past 5 months so I don't know why it's just now being found out that there is some sort of identity theft on my profile I got sent an identity theft thing pack it in the mail but I can't really write since I am XXXX my writing is kind of bad so I don't know when I could send that back to you guys but I've been saying the same thing this is very baffling and I believe that the US Bank unfortunately has some embezzling Squad inside of their corporation the names of these rude belittling unprofessional liars that us bank has are XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX they have to be ashamed of themselves stealing from a little XXXX XXXX  and they're all violators of the Uniform Commercial Code that all Bankers are supposed to abide by also they refused to give me their full name which according to the XXXX regulations that are in currently in still active. I was locked out of my bank account on either XX/XX/XXXX or XX/XX/XXXX but according to the statements I don't know how it says it says im making purchases and doing money transfers on XX/XX/XXXX XX/XX/XXXX like why is this happening you guys claimed you did a thorough investigation of my profile but you didn't I already lost access to the account when I'm supposedly making these XXXX Banking transfers that makes no zero sense and why am I getting overdraft fees the day my account was closed you guys are trying to steal my money why what did I ever do to you I believe that I am due compensation for all these this time spent looking over everything and phone calls hours I spent on phone Branch visits everything this is so ridiculous and according to the ADA act it requires public entities adopt and publish grievances procedures to ensure that prompt and equitable resolution comes to my complaint. And this definitely doesn't appear to be going very prompt this has been going on for over 5 months I deserve to be compensated this is I'm devastated and disgusted that human beings can treat XXXX another this way and trying to steal from a XXXX person it makes me very sad and quite literally this whole ordeal has made me take Serious consideration and killing myself and that's sad US Bank has let me down but no worries I'm still here debating with you guys still XXXX  months later LOL and all my phone calls to US Bank where XX/XX/XXXX XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time XX/XX/XXXX XXXX time XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time And now my calls with the fraud liaison Department XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time XX/XX/XXXX XXXX time XX/XX/XXXX XXXX times XX/XX/XXXX XXXX Times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX times XX/XX/XXXX XXXX time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation