Consumer complaint received 2025-08-18 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: NAVY FEDERAL CREDIT UNION
State: MA

Complaint narrative:
I got a email from NFCU that my POA was denied I replied on XX/XX/XXXX Can someone please explain why my POA was declined it's notorized by a notary it's valid for what reason it it not valid I am writing in response to your recent statement that my Power of Attorney ( POA ), duly executed and notarized, is " not valid. '' I respectfully demand that you immediately provide a specific legal basis for such a conclusion, as your refusal to acknowledge a lawfully executed POA may constitute a violation of state and federal law, including your fiduciary and contractual obligations.

This POA was executed in accordance with MG.L. c. 190B 5-501 for Massachusetts and it meets all statutory formalities, including : Proper notarization Express declaration of authority No revocation or notice of incapacity Durability clause as applicable If NFCU has implemented internal policies that override or disregard powers authorized by state statute or the Uniform Power of Attorney Act, I request that you provide the specific statutory or contractual exemption you are relying on. If NFCU has implemented internal policies that override or disregard powers authorized by state statute or the Uniform Power of Attorney Act, I request that you provide the specific statutory or contractual exemption you are relying on. 
Under UPOAA 120, any person or institution that unreasonably refuses to accept a duly executed POA : May be compelled by court order to recognize it May be held liable for damages, legal fees, and costs Their next response was XX/XX/XXXX Thank you for your XXXX. We recently received your request for a reevaluation of the Power of Attorney ( POA ) received for your benefit executed on XX/XX/XXXX. After a comprehensive review, we have confirmed that the initial evaluation of the document was accurate and the POA was declined accurately. 
This review was completed as a courtesy, as Navy Federal can not provide you with any legal advice and any information given should not be taken as such. If you have more detailed questions about POAs, you may wish to seek legal advice from your own attorney.

This issue has been concluded. Should you have any other questions regarding the POA, we are here to help, so please do not hesitate to call us toll-free at XXXX ( XXXX ). 
My next response was Thank you for your response dated XX/XX/XXXX, regarding the Power of Attorney ( POA ) executed on XX/XX/XXXX. 
I disagree with the decision to decline the POA and consider this matter unresolved.

A valid POA should be honored unless there is clear legal basis for refusal. 
I request compliance with the POA and a written statement detailing the specific reasons for the decline within 5 business days. If no response is received, I will report this to the proper channels CFPB, NCUA, etc.

A vague claim of " declined accurately '' is not a valid ground and fails to meet the statutory notice requirement. 

I further contacted NFCU on the phone and asked about my POA and they only response was contact a attorney and we cant tell you why it was denied

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation