Consumer complaint received 2025-10-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
Initial Contact : On XX/XX/XXXX at XXXXXX/XX/XXXX, I received a call on my cell phone from what I thought was Chase Bank. The word " CHASE '' appeared on my phone when the call came in. When I called the number back after the matter, I was routed to an actual Chase branch in the XXXX area. The scam was sophisticated in this regard. 

Communication : During the call, which lasted XXXX minutes and XXXX seconds, I was fraudulently induced to send {$2000.00} via XXXX to protect my account that I was told had been compromised. On the call, someone claiming to work for Chase fraud department said that there were 2 transactions recently on my account for {$1000.00} and {$3500.00} and asked if I made them or knew who the recipient was. I said no to both questions. He then said someone was using my cell number on another device to make unauthorized transactions. I was then pressured to act fast in order to protect my account. He then proceeded to guide me through a process in which I had to XXXX someone {$2000.00} in order to protect my account. I was given a case number and a cancel number, XXXX for each transaction in question. 

The Transaction : I was then transferred to what I was told was the XXXX department where I was asked to go into my account to send {$2000.00} to someone who I was told was a XXXX in the department that would be handling the matter. I added the contact and sent the money. I was then transferred to another person walked me through the same process for the XXXX transaction in question. This time, I needed to send {$500.00}, what was left of my daily limit, to a different XXXX. 

The Aftermath : After I tried to make the {$500.00} transaction, I ended the call out of suspicion that I had just been scammed. I then received a call from an actual Chase employee asking about the {$500.00} transaction I had just made. This time, the call appeared as JPMorgan Chase on my phone. We were able to cancel the {$500.00}, but the {$2000.00} had already gone through and that is the money I am hoping to get credited back to me. A claim was opened on the {$2000.00} transaction and that claim has since been denied twice. I included supporting documentation that I have including a screen shot of the XXXX transaction in question, an email that I sent to Chase Fraud at the recommendation of a J Morgan Chase rep that has not been replied to, and screenshots of my phone log showing the scam call I received along with the calls I received from JP Morgan Chase, but my claim was still denied. 

The consequences of XXXX shortcomings has fallen on me, the shoulders of consumer. 
Since XXXX, hundreds of thousands of consumers complained about being defrauded by XXXX users through various schemes. Yet consumers who went to their banks for help were largely denied relief, and some were even told to try getting their money back by contacting the person who had defrauded them. I am one of these consumers looking for help with this matter.

Company response to consumer: Closed with explanation