Consumer complaint received 2026-04-29 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: FL

Complaint narrative:
Formal Rebuttal & Demand for Compliance Re : CFPB Case # XXXX To : Edfinancial Services Customer Resolutions Unit NOTICE OF DISPUTE, REBUTTAL, AND DEMAND FOR METHOD OF VERIFICATION UNDER THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681 et seq. ) Dear Edfinancial Services, I am in receipt of your response regarding my CFPB complaint. Your reply fails to adequately address the core legal issue raisedspecifically, your failure to provide a lawful and compliant Method of Verification ( MOV ) as required under federal law. 1. FAILURE TO PROVIDE METHOD OF VERIFICATION ( FCRA VIOLATION ) You state that you furnish data pursuant to the Fair Credit Reporting Act, yet you failed to comply with : 15 U.S.C. 1681i ( a ) ( 6 ) & ( 7 ) Requirement to disclose : The actual procedure used to verify The name, address, and contact information of the party who verified the data Instead, your response contains only general statements and conclusory assertions, which do NOT satisfy statutory requirements. A statement that data was verified through internal systems or XXXX is not sufficient under the FCRA. 2. MISCHARACTERIZATION OF LEGAL OBLIGATIONS You claim : We are not a debt collector under the FDCPA. This is irrelevant and misleading. My request is not limited to debt validation under FDCPA, but rather : A FCRA-based demand for verification procedures A challenge to the accuracy and lawful reporting of data These are independent federal obligations that apply regardless of FDCPA status. 3. INACCURATE / UNVERIFIED REPORTING CONCERNS You assert that : Loans were issued under the Higher Education Act of XXXX Data is sourced from XXXX However, you have NOT provided competent evidence, including : Certified account-level documentation Transaction-level history Proof of maximum possible accuracy ( 15 U.S.C. 1681e ( b ) ) Evidence that the data was verified with original source records, not automated systems Automated verification systems do not meet the legal standard for reinvestigation. 4. FERPA & PERMISSIBLE PURPOSE ISSUES You referenced Family Educational Rights and Privacy Act ( FERPA ), but failed to address : Whether consumer reporting agencies were granted lawful access Whether proper disclosures and consent were obtained Additionally, under FCRA : You must demonstrate a permissible purpose for furnishing and accessing my data Failure to do so constitutes a violation under 15 U.S.C. 1681b 5. PRIVACY ACT & DATA HANDLING CONCERNS You cited the Privacy Act of XXXX, yet : You have not shown compliance with accuracy, relevance, and necessity standards Nor have you demonstrated safeguards preventing inaccurate dissemination 6. FORMAL DEMAND ( TIME-SENSITIVE ) Within 15 days, you are hereby required to provide : A. FULL METHOD OF VERIFICATION Step-by-step description of how the account was verified Identity of the verifying party Documentation relied upon B. DOCUMENTARY EVIDENCE Complete account history Copy of the Master Promissory Note ( with proof of execution and attribution ) Disbursement records Chain of data reporting to CRAs C. PERMISSIBLE PURPOSE DISCLOSURE Legal basis for furnishing data Dates and entities accessing my consumer report 7. NOTICE OF INTENT TO ENFORCE RIGHTS Failure to comply will result in escalation, including : Additional CFPB complaints Complaints to the FTC and State Attorney General Federal litigation for : Willful noncompliance ( 15 U.S.C. 1681n ) Negligent noncompliance ( 15 U.S.C. 1681o ) Including claims for : Statutory damages Actual damages Punitive damages Attorneys fees and costs 8. PRESERVATION OF RIGHTS This notice serves as : A formal dispute of accuracy A demand for reinvestigation compliance A preservation of all legal claims Signature XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXXXXXX XXXX

Company response to consumer: Closed with explanation