Consumer complaint received 2017-05-26 00:00:00
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: AMCOL Systems, Inc.
State: TX

Complaint narrative:
To who m it may concern :  I would like to make a complaint against a collection agency by the name   of AMCOL Systems.
AMCOL Systems has placed collection accounts onto my cre  dit files that should have never gone to collections.     Last year due to illness on several occasions I visited an urgent care/ stand-alone ER facility named   XXXX   XXXX   XXXX       Immediately when you enter the facility you are asked to fill out their forms telling them the reason for your visit, as well as they ask you for your insurance information, as well as they physically take your insurance cards, and drivers license, and they make photo copies of them.     On every visit they have taken both of my insurance cards and copied them, but there has always been an issue where they will bill my primary insurance, but they dont bill my secondary. Then they start harassing me with bills for months, I have called them on many occasions reminding them to bill my secondary, yet they still fail to do so, then they start harassing me with bills.     And on subsequent occasions when I have gone back to their facility, I have told the check-in staff that the medical billing office is not billing my secondary insurance.   And I have been told that they would be contacted regarding this matter, as well as they will put a note on my chart.     Well after some great amount of time of them failing to do their due diligence, and not billing both insurances, they finally sent the  XXXX  EOBs to my secondary, and my insurance has paid every bill that I have owed to that facility.     But mind you, instead of from the beginning after any dates of my visiting their facility, and them billing both insurances and getting paid, and clearing my accounts, they decided to fraudulently put my medical bills into collections with t his AMCOL Systems, knowing full well that they had all of the information needed since last year to  get any bills that they felt that I owed, FULLY PAID, and cleared.     My secondary insurance will verify the facts that I have told you, they will tell you that they did note receive the requests for payments of my medical bills from  XXXX   XXXX   XXXX   XXXX  , until recently,  XXXX   XXXX   XXXX   XXXX .     These bills could have been paid since last year, if both insurances were given claims for request for payment, but they did not.     And then now instead of   XXXX   XXXX   XXXX   and  AMCOL Systems taking responsibility that AMCOL should not have been involved in the first place, none of my debt should have been in collections, and even after being paid, AMCOL still has these debts on my credit files as open   collections.     And   AMCOL is aware that they debts are fully paid, I had contacted the Better Business Bureau, and I had sent them proof of payment.
And AMCOL is no  w stating that they are going to place fraudulent information onto my credit files, calling these medical bills as PAID COLLECTIONS.     A  MCOL Systems is doing something that is illegal by law, none of these medical bills should have gone to collections to begin with, and AMCOL knows this that is why they are trying to cover what they did, by calling all of these debts PAID COLLECTIONS.
I want AMCOL SYSTEMS to remove all of the collection accounts that they have placed onto my credit files, because they should have never been on my credit files to begin with.     As well as I want them to remove the fraudulent PAID COLLECTIONS statements from my credit files immediately, because it is not my fault that the medical facility took forever in billing my secondary insurance.     I want hard copy proof on AMCOLs letterhead that this has been done, and I want them to remove any fraudulent medical bills that they still have in their system on me removed, and hard copy proof provided about this as well.     I have requested several times fo r AMCO Systems to provide me in writing with their license numbers and Registered Agent  documentation, and proof that they are licensed to collect in my state, and they have not provided me with the requested information.     I am seeking your assistance in having this company to provide me with all of the hard copy proof that I have requested.     Thank You,

Company response to consumer: Closed with explanation