Consumer complaint received 2024-11-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX, XXXXXXXX XXXX 

Experian Information Solutions , Inc. and Clarity Services , Inc., Defendants. 

XXXX XXXX XXXX AMENDED COMPLAINT FOR VIOLATIONS OF THE FAIR CREDIT REPORTING ACT ( FCRA ), PRIVACY RIGHTS, AND OTHER RELATED LAWS Plaintiff XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX brings this action against Experian Information Solutions, Inc. XXXX Experian XXXX and Clarity Services, Inc. ( Clarity ) for violations of privacy rights, the Fair Credit Reporting Act ( FCRA ), and related consumer protection laws. Plaintiff alleges as follows : I. JURISDICTION AND VENUE This Court has jurisdiction under 28 U.S.C. 1331, as this case arises under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.

Venue is proper under 28 U.S.C. 1391 because Defendants conduct substantial business in this district and the events giving rise to this Complaint occurred in this district. 
XXXX. XXXX XXXX : XXXX XXXX, an individual residing in XXXX, California. 
Defendant Experian Information Solutions , Inc. : A credit reporting agency headquartered at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Defendant Clarity Services , Inc. : A credit reporting agency headquartered at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX. FACTUAL ALLEGATIONS On or about XX/XX/year>, Plaintiff discovered that Defendants Experian and Clarity had unlawfully obtained and disseminated her private information without her knowledge or consent. 
Experian facilitated the unauthorized disclosure of Plaintiffs personal information, including her name, Social Security number, address, and other sensitive details, to Clarity Services and third-party creditors. 
Plaintiff had no prior business relationship or contractual agreement with Clarity, nor did she authorize Clarity to access or report her information. 
Defendants violated Plaintiffs privacy rights by obtaining and sharing her information for purposes of evaluating creditworthiness or extending credit, without Plaintiffs consent, in violation of the Fair Credit Reporting Act ( FCRA ).

Despite Plaintiff disputing the accuracy and authorization of this information, Experian failed to conduct a reasonable investigation and continued reporting the disputed account ( XXXX XXXX XXXX ) as accurate. 
The ongoing reporting of this inaccurate and unauthorized information has caused Plaintiff to suffer : a. Reputational harm and loss of credit opportunities.

b. Emotional distress and mental anguish.

c. Increased risk of identity theft.

IV. CLAIMS FOR RELIEF COUNT I : Violation of the Fair Credit Reporting Act ( FCRA ) Defendants violated 15 U.S.C. 1681b by obtaining and sharing Plaintiffs consumer report without a permissible purpose.

Defendants violated 15 U.S.C. 1681s-2 ( b ) by failing to conduct a reasonable investigation into Plaintiffs disputes regarding inaccurate reporting.

Defendants violated 15 U.S.C. 1681e ( b ) by failing to maintain reasonable procedures to ensure the accuracy of the information furnished.

COUNT II : Invasion of Privacy Defendants unauthorized access, disclosure, and dissemination of Plaintiffs private information constitute an invasion of Plaintiffs privacy under California law.

Plaintiff suffered emotional distress and reputational harm as a direct result of Defendants actions.

COUNT III : Negligence Defendants negligently failed to protect Plaintiffs personal information from unauthorized access and misuse.

This negligence caused Plaintiff to suffer damages, including emotional distress and an increased risk of identity theft. 
COUNT XXXX : Willful and Reckless Misconduct Defendants willfully and recklessly ignored Plaintiffs disputes and continued reporting inaccurate information, causing ongoing harm to Plaintiffs creditworthiness and privacy rights.

V. DAMAGES As a direct result of Defendants unlawful actions, Plaintiff has suffered the following damages : Economic Damages : Loss of credit opportunities, reputational harm, and related expenses : {$750000.00}.

Non-Economic Damages : Emotional distress and mental anguish : {>= $1,000,000}.

Punitive Damages : To deter Defendants from engaging in similar misconduct in the future : {>= $1,000,000}.

Statutory Damages : As provided under FCRA for willful violations : {$10000.00}.

Attorneys Fees and Costs : Plaintiff seeks reimbursement for all reasonable legal fees and litigation costs incurred. 
VI. PRAYER FOR RELIEF WHEREFORE, Plaintiff respectfully requests that this Court : Award compensatory damages, including economic and non-economic damages, in the amount of {$1.00} XXXX. 
Award statutory damages under FCRA in the amount of {$10000.00}. 
Award punitive damages to deter Defendants reckless and willful misconduct in the amount of {>= $1,000,000}. 
Grant injunctive relief requiring Defendants to cease unauthorized reporting and implement procedures to ensure compliance with FCRA.

Award Plaintiff reasonable attorneys fees and costs.

Grant any further relief the Court deems just and proper. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX see attachments you been served Cease-and-Desist any reporting information until the judge make a ruling in this matter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation