Consumer complaint received 2025-01-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: SYNCHRONY FINANCIAL
State: NC

Complaint narrative:
This complaint is to address an unresolved issue regarding a cancelled debt with Synchrony Bank that is being improperly reported on my XXXX credit report despite being lawfully discharged. Form 1099-C was filed with the IRS to report the cancellation of my credit card debt with Synchrony Bank . Per IRS regulations, a Form 1099-C represents a formal discharge of debt. Consequently, this should reflect as a {$0.00} balance across all credit reporting agencies. XXXX has appropriately deleted the account from my credit report, and XXXX updated the account to reflect a {$0.00} balance. However, XXXX continues to report a balance owed, citing that Synchrony Bank has " verified '' the account, despite my multiple requests for verification evidence under the Fair Credit Reporting Act ( FCRA ). To date, XXXX has failed to provide any documentation substantiating the balance. Notably, XXXX has cited fraudulent or incomplete investigations, evidenced by Report Numbers # XXXX, # XXXX, XXXX, and XXXX, claiming the account has been verified without any supporting proof. This conduct is inconsistent with federal law and constitutes willful non-compliance. Synchrony Bank and XXXX failed to conduct reasonable investigations into disputes as required by FCRA. XXXX continues to report inaccurate information, violating its obligation to maintain maximum possible accuracy under 15 U.S.C. 1681e ( b ). A Form 1099-C signifies a legally discharged debt. Synchrony Bank 's continued verification of the account as unpaid is inconsistent with IRS regulations. Supreme Court XXXX XXXX XXXX. XXXX of XXXX. XXXX XXXX, XXXX XXXX XXXX ( 2007 ) : The Supreme Court has affirmed that willful non-compliance with FCRA constitutes reckless disregard for statutory obligations. Synchrony Bank 's failure to provide documentation and XXXX 's inaccurate reporting represent such violations. A company subject to FCRA does not act in good faith if it acts in reckless disregard of its statutory duty, which constitutes willful violation under the statute. Synchrony Bank 's failure to provide documentation substantiating its verification and XXXX 's continued reporting of inaccurate information demonstrate reckless disregard for their statutory obligations under the FCRA. I respectfully remind all parties involved that the XXXX of the United States of America is the supreme law of the land. This includes adherence to federal statutes, such as the Fair Credit Reporting Act, as well as compliance with binding precedent established by the Supreme Court of the United States, such as XXXX XXXX. XXXX of XXXX. XXXX XXXX, XXXX XXXX XXXX ( 2007 ). Failure to rectify this matter would not only undermine my rights as a consumer but also represent a disregard for the rule of law. I urge immediate action to resolve this dispute in a manner consistent with the principles and laws of our nation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation