Consumer complaint received 2026-03-30 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with fees charged
Company: AMERICAN HONDA FINANCE CORP
State: TX

Complaint narrative:
Honda Financial Services is attempting to collect a {$130.00} charge described as a XXXX XXXX, Texas, personal property tax amount related to a closed vehicle lease. I am not refusing to pay a valid charge. I am disputing the balance until Honda Financial Services provides the underlying documentation that explains the basis for the amount they claim I owe. Timeline and actions : XX/XX/XXXX : Honda Financial Services sent me a letter titled Personal Property Tax Assessed stating they paid a property tax amount of {$130.00} to the taxing authority and that this amount would be billed to me. The letter did not include the actual county tax bill/statement, tax year, assessment period, or any supporting documentation. XX/XX/XXXX : I called the payment contact referenced in the notice and requested that Honda Financial Services send me a copy of the XXXX XXXX tax bill/statement. I was told it would be emailed, but it was never provided. XX/XX/XXXX : Honda Financial Services sent a letter titled Account Past Due for the same {$130.00} amount. The letter again demanded payment but still did not include the underlying county tax bill/statement, proof of payment, or an itemized explanation/ledger for how the amount was calculated. XX/XX/XXXX : I sent Honda Financial Services a written request for documentation and resolution. I requested : ( XXXX ) XXXX XXXX tax bill/statement ( including tax year and assessment period ), ( XXXX ) proof of payment to the taxing authority, ( XXXX ) an itemized ledger showing how {$130.00} was calculated, ( XXXX ) a written explanation of why the charge is being assessed to me given the lease-end trade-in timing, and ( XXXX ) a fee-free way to pay once validated. I also requested that they pause credit reporting and collection escalation until they provided the documents. XXXX XX/XX/XXXX through XX/XX/XXXX and continuing : Instead of providing the requested documents, Honda Financial Services repeatedly called me multiple times per week for approximately XXXX weeks. I have a call log showing recurring calls from the Honda Financial Services number listed in their letters, and a voicemail indicating they received my XX/XX/XXXX letter. Despite this, they did not provide the requested documents. XX/XX/XXXX : Honda Financial Services sent an Account Past Due Second Notice stating I had not responded and demanding immediate payment. This is inaccurate because I did respond in writing on XX/XX/XXXX. The second notice again did not include XXXXhe county tax bill/statement or supporting documentation, and it warned the matter may negatively impact my credit and could be referred to an outside collection agency. XX/XX/XXXX : I sent a second written letter to Honda Financial Services formally disputing the claimed balance and again requesting the same documentation. I also requested that they stop calling and communicate only in writing, and that if they furnish information to consumer reporting agencies, it be reported as disputed. I gave them XXXX business days to provide the documentation, and stated I would escalate through complaints and credit bureau disputes if they did not comply. Issue : Honda Financial Services is attempting to collect a tax-related charge while repeatedly failing to provide the XXXXnderlying county tax bill/statement, proof of payment, and a clear itemization/ledger explaining the claimed amount. They continued frequent collection calls and sent additional past-due notices that imply credit reporting and/or referral to a collection agency, despite my written disputes and documentation requests.

Company response to consumer: Closed with explanation