Consumer complaint received 2025-10-16 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: NVR INC.
State: MD

Complaint narrative:
XXXX XXXX XXXX, XXXX. 
XXXX XXXX XXXX XXXX XXXXXXXX, MD XXXX XXXX XXXX XX/XX/year> I am writing to formally bring to your attention a matter involving NVR , Inc. ( XXXX XXXX ) that has caused my wife and me significant financial loss, emotional distress, and what I believe to be unfair business practices. I respectfully request your assistance in reviewing this matter and determining whether restitution can be pursued. 

On or about XX/XX/year>, my wife and I began the process of purchasing a new home from XXXX XXXX. We met with their representatives weekly to ensure that we fulfilled every requirement for loan qualification and settlement. One of the conditions was that we needed to sell our existing home to make the required down payment. 

We placed our home on the market in late XX/XX/year> and secured a contract by early XXXX. However, on XX/XX/year>, we were notified that the contract had fallen through. We immediately informed XXXX XXXXNVR . At that point, their representative warned us that if the house were not sold by a specific date, we would be charged {$200.00} per day ( {$6000.00} monthly ) beyond the scheduled settlement datea statement we perceived as both threatening and coercive. 

We re-listed our home on XX/XX/XXXX, secured another buyer by XX/XX/XXXX, and successfully closed on XX/XX/year>. Up until that point, NVR had consistently told us that settlement on the new home would take place between XX/XX/XXXX and XXXX, XXXX, allowing us to transition smoothly. Based on this assurance, we scheduled movers, placed our belongings in temporary storage, and made arrangements to move into the new home the day after selling our previous one. 

However, on XX/XX/XXXX, the very day we closed on our former home, NVR abruptly informed us that our settlement date had been postponed indefinitely. No new date was provided. As a result, my wife and I suddenly found ourselves without a home. We were forced to pay for 20 days of hotel accommodations, storage, and moving expenses, totaling more than {$4000.00}, simply because NVR unilaterally changed the closing date less than 24 hours before settlement.

When we requested reimbursement for these expenses, NVR refused. Their stated reason for the postponement was twofold : They were unable to obtain the final payoff amount from the IRS to satisfy an outstanding debtsomething I had warned them would take at least 14 days. 

Their underwriters needed to verify debts to satisfy the loan purchasers requirements. 

We found this justification insufficient. We had complied fully with every requirement they gave usselling our home, resolving financial obligations, and providing all the requested documentation. Yet their lack of foresight and coordination left us displaced and financially burdened. 

In effect, NVR had both our house and our money, while we were left without either. We believe this constitutes a serious breach of good faith and fair dealing. Their last-minute actions were not due to our negligence but their own administrative and underwriting delays. 

I respectfully request that your office review this situation and consider assisting us in recovering the $ XXXX in expenses we incurred due to NVRs abrupt change of settlement date. We believe this case reflects a broader pattern of pressure tactics and shifting requirements that unfairly disadvantage consumers. 

Thank you for your attention to this matter. We are prepared to provide documentation of all communications, contracts, expenses, and settlement details to support our claim. 

Sincerely, XXXX XXXX XXXX, XXXX.

Company response to consumer: Closed with explanation