Consumer complaint received 2025-12-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Reach Financial LLC
State: TX

Complaint narrative:
Respondent information Entity : XXXX XXXX  c/o Reach Financial LLC XXXX XXXX XXXX XXXX XXXX # XXXXXXXX XXXX XXXX XXXX NY XXXX XXXX email : XXXX Phone : XXXX Summary of complaint On XX/XX/year> I submitted an application for a {$30000.00} unsecured personal loan through Reach Financial ( Application XXXX ). I received an immediate onscreen denial and an email/mailed notice dated XX/XX/year> that did not comply with statutory disclosure requirements. The denial screen immediately promoted XXXX XXXX XXXX. I mailed a certified demand for compliant adverseaction notices and supporting documentation on XX/XX/year> and have not received the requested, complete disclosures or the requested records. 

Facts and timeline XX/XX/year> Submitted loan application XXXX via XXXX XXXX. 

XX/XX/year> Received an onscreen denial message and an email/mailed notice dated XX/XX/year> that identified XXXX XXXX  XXXX Reach Financial LLC but did not unambiguously identify the legal creditor who took adverse action. The onscreen denial immediately displayed a promotion for XXXX XXXX XXXX. 

XX/XX/year> The notice provided a XXXX value ( XXXX ) and listed key factors but omitted required score metadata ( model/version, exact date produced, and explicit score range language in the combined format required by Reg V guidance ). 

XX/XX/year> Sent certified mail demand for compliant adverseaction notice and supporting records ( received by respondent ). Demand requested creditor identification, specific principal reasons or righttorequest reasons, full FCRA/Reg V score disclosures, decisioning rules, vendor contracts, referral/affiliate agreements, and inquiry logs. 

XXXX Respondent has not produced the requested compliant disclosures and records. 

Legal basis for complaint Equal Credit Opportunity Act ( ECOA ) and Regulation B Adverseaction notices must identify the creditor that took adverse action and either state specific principal reasons or provide a right to obtain them with contact information ; notices must be timely and accurate. The notice I received is ambiguous about which legal entity made the decision and the timing of the written notice appears inconsistent with the onscreen denial. 

Fair Credit Reporting Act ( FCRA ) and Regulation V When a credit score is used in making an adverse decision, the notice must include the numerical score and required metadata : the scoring model name and version, the date the score was produced, the score range, key factors that adversely affected the score, and an explicit statement that the consumer reporting agency did not make the decision. The notice I received omitted model/version and did not present the combined CRAdidnotmakedecision language and score metadata in the required format. 

UDAAP ( CFPB guidance ) Immediate promotion of a thirdparty debtrelief service on the denial screen, combined with ambiguous creditor identification and delayed or absent compliant written notices, raises potential unfair, deceptive, or abusive practices and possible steering to affiliates or referral partners without transparent disclosure.

Company response to consumer: Closed with explanation