Consumer complaint received 2018-07-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: Home Point Financial Corporation
State: CA

Complaint narrative:
On XX/XX/XXXX I received a letter from Homepoint Financial stating they had incorrectly reported my mortgage late to XXXX, XXXX   and XXXX. This is completely predatory because the mortgage they reported being paid late, was never late and was PAID OFF in full in XX/XX/XXXX. Essentially they reported my mortgage payment late every single month from the date it was paid off thru the date of this complaint. This shows as a rolling 120 day mortgage late on a mortgage I no longer owe. On XX/XX/XXXX I called Homepoint and spoke with XXXX, I requested that they immediately send me a letter detailing specifically that this was their error and they they would be reporting it as not late to all three bureaus. I need a specific letter to submit to XXXX, XXXX and XXXX  as they will not report the mortgage current unless the letter has the specific language they require. I was told my request was noted and that I would receive a the more specific letter via email. On XX/XX/XXXX I received the same non-specific letter in my email that I had gotten in the mail on XX/XX/XXXX. Clearly this was not at all helpful. On XX/XX/XXXX I called Homepoint again and asked them to provide the letter I had requested or show me proof the late payments had been removed from my credit history. I do not remember the name of the person I spoke with but I was told they had removed the late report which was completely not true as I had a copy of my current credit report showing the late payments still there in front of me. I was told to email the page of the credit report that still showed Homepoint reporting the late payments. I emailed the requested item on XX/XX/XXXX and was told they would get back to me in 48 hours. A week later, still no response and still no letter, I called back on XX/XX/XXXX and spoke with XXXX. XXXX insisted the mortgage lates were not being reported any longer on my credit report. I informed XXXX that I was looking at a copy of my credit report that was pulled on XX/XX/XXXX and that yes, the late payments are still being reported and they are being reported as 120 days late. XXXX asked me to email him a copy of the credit report which I did. He remained on the phone with me until he was able to look at the report himself. He indicated the report only showed a 30 day late, which is inaccurate as it shows 120 days late, and further does not help at all as I never paid the mortgage late ever, not when I had it and certainly not once it was paid in full. XXXX told me he was escalating my request to have the inaccurate credit reporting immediately removed from my credit report from all three bureau. I told XXXX I would also need a letter with the specific language the three bureaus require. He asked me to email him the specific language which I did, while we were on the phone. He confirmed he received it and confirmed he would send the request to management. Today is XX/XX/XXXX. I have not received the letter I requested and the late payments are still showing up on my credit report. Each time I called Homepoint I informed them I needed this taken care of immediately as I was in escrow to purchase a home and I had {$35000.00} on deposit for that home, that I stood to loose because the lender I was working with was unable to approve the loan with these inaccurate mortgage lates reporting on my credit report. Since I never obtained what I was requesting from Homepoint and since they never asked the three bureaus to remove the inaccurate reporting I lost the home I was in escrow to purchase. My current home is escrow, The buyers of my home will not let me out of our contract, I have no ability to purchase another home while this inaccurate information is on my credit report and I now I will have no place to live. All because Homepoint is reporting false, inaccurate late payment information on a mortgage that was never late and was paid in full and as agreed 10 months ago. I will be attaching to this complaint proof the mortgage was paid in full, the recorded reconveyance from Homepoint, a copy the the original note they sent back when the mortgage was paid off, a copy of the letter they sent congratulating me on paying off the mortgage, copies of all emails indicated above, copies of credit reports indicated above, and proof no payments were ever late on the account not while it was open and certainly not after it was paid in full.

Company response to consumer: Closed with explanation