Consumer complaint received 2025-10-31 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
I am denying the companys previous response. They responded saying in policy it is required to hold the funds for 180 days but I would like to report the inconsistencies in this claim. I spoke with a representative last week and was told 120 days. The lack of correct details may seem minor however is a big flaw for such a major corporation. I explained also that these funds were needed for my mothers XXXX XXXX. If everyone is competent you would understand that in 180 days my mother may not longer be here with me if she does not get her XXXX XXXX which would then turn into legal action needed to file against paypal for withholding my funds to provide this treatment for my mother. I do not need the account reinstated I am simply asking for the ability to withdraw my funds to my bank account or get a check in the mail. Any other accounts I do not have knowledge of as I have filed for identity theft three times this year and had to have my credit reports locked due to unauthorized transactions. Additionally you will see links provided showing you all have done this on more than one occasion to struggling people who are in need of their money. Even banks do not hold your money for 180 days when they close an account. The sender requested funds be reversed as well and you all denied their request I am denying the companys previous response. They responded saying in policy it is required to hold the funds for 180 days but I would like to report the inconsistencies in this claim. I spoke with a representative last week and was told 120 days. The lack of correct details may seem minor however is a big flaw for such a major corporation. I explained also that these funds were needed for my mothers XXXX XXXX. If everyone is competent you would understand that in 180 days my mother may not longer be here with me if she does not get her XXXX XXXX which would then turn into legal action needed to file against paypal for withholding my funds to provide this treatment for my mother. I do not need the account reinstated I am simply asking for the ability to withdraw my funds to my bank account or get a check in the mail. Any other accounts I do not have knowledge of as I have filed for identity theft three times this year and had to have my credit reports locked due to unauthorized transactions. Additionally you will see links provided showing you all have done this on more than one occasion to struggling people who are in need of their money. Even banks do not hold your money for 180 days when they close an account. The sender requested funds be reversed as well and you all denied their request. 

. I am denying the companys previous response. They responded saying in policy it is required to hold the funds for 180 days but I would like to report the inconsistencies in this claim. I spoke with a representative last week and was told 120 days. The lack of correct details may seem minor however is a big flaw for such a major corporation. I explained also that these funds were needed for my mothers XXXX XXXX. If everyone is competent you would understand that in 180 days my mother may not longer be here with me if she does not get her XXXX XXXX which would then turn into legal action needed to file against paypal for withholding my funds to provide this treatment for my mother. I do not need the account reinstated I am simply asking for the ability to withdraw my funds to my bank account or get a check in the mail. Any other accounts I do not have knowledge of as I have filed for identity theft three times this year and had to have my credit reports locked due to unauthorized transactions. Additionally you will see links provided showing you all have done this on more than one occasion to struggling people who are in need of their money. Even banks do not hold your money for 180 days when they close an account. The sender requested funds be reversed as well and you all denied their request. 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief