Consumer complaint received 2025-09-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
I was visiting XXXX XXXX from XXXX by myself for leisure. I was staying in XXXX at a hotel in that XXXX. On the night of Tuesday the XXXX ( which is XXXX hours ahead of central standard time in XXXX ) I was at a bar in XXXX when I was XXXX and I fell XXXX. I was in and out of consciousness all night, as they began charging a total of XXXX dollars in charges to XXXX of my cards ( XXXX credit cards and XXXX debit ). Not to mention during this absolutely horrible night, I was XXXXXXXX XXXX for a bit because I recalled a woman XXXX XXXX XXXX XXXX I remember screaming trying to figure out where I was before I passed out again. I woke up roughly XXXX hours later and attempted to file a police report the following evening after being sick all day ( roughly XXXX hours after the incident ). In XXXX, the police stated if I could not recall where I was there was not much I could do. I explained I was out of consciousness and had no idea. I was sent away. On Wednesday the XXXX I began canceling all my credit cards due to fraud and filing disputes. I contacted the XXXX embassy in XXXX to help on my behalf, as well as the XXXX department back in XXXX, both of which told me to go back and speak to a detective. So the following day ( thursday the XXXX ) I went down and met with an inspector ( XXXX XXXX ) who works at the XXXX police station in the XXXX crime control section. He stated this has been happening more and more and took down all my information. I tried to audio record some for my own records which I still have but some parts are hard due to there being a translator on the phone. He told me at the end of the interview to call the XXXX XXXX again, and tell them, as well as all the financial institutions that were affected to call him for information regarding this case. I asked for a police report and he stated they do not issue those until they he report is completed. So I contacted the XXXX XXXX Thursday afternoon, and told them of the situation and stated I wanted to go home for my own safety and if they could please assist. I asked if they could just give me some sort of police report which they emailed me Friday finally and stated they could not issue a number. I have an email from the XXXX XXXX that i also gave the credit cards stating that I could not get a police report but to please call the inspector with questions about the case. Friday I changed my flight and came home because I was terrified and had no money left. 
I arrived back in the XXXX, and began trying to put pieces of the puzzle together, and scheduling doctors appointments because at XXXX point a woman was XXXX XXXX XXXX XXXX during my semi conscious state. And due to the way time frame, I also opted to due a hair follicle test because I was told most of the XXXX  would be gone quickly. Those were all done on Monday the XXXX. The banks called me and told me that I was responsible because they called and verified it was me. I do not recall those events, as I was completely XXXX. So now I am going to XXXX, trying to get cleared medically and I am on the hook for money that I did not authorize as I was XXXX 

I have attached the email from the XXXXXXXX XXXX  about the police report and to contact the inspector, as well as the front and back of his business card. I have also attached another XXXX post where a user about 2 months before me had the exact same experience in the same city, and XXXX of the vendors was the exact same vendor as mine that swiped my card.

Company response to consumer: Closed with explanation