Consumer complaint received 2025-10-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
Issue : Wells Fargo repeatedly failed to prevent fraudulent charges on my credit card, even after the card was flagged for suspicious activity and locked/disabled. Additionally, Wells Fargo allows phantom merchants ( fake or disconnected phone numbers ) to charge my account, making it impossible for me to resolve disputes directly. 

Fraudulent Transactions ( XXXX XXXX ) Date Merchant / Description Location Amount ( USD ) Notes XX/XX/XXXX XXXX XXXX XXXX, XXXX {$32.00} Unauthorized XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX {$0.00} Conversion fee for above transaction XX/XX/XXXX XXXX  XXXX XXXX XXXX, XXXX {$75.00} Unauthorized XX/XX/XXXX Foreign Currency Conversion Fee XXXX, XXXX {$2.00} Conversion fee for above transaction XX/XX/XXXX XXXX  XXXX XXXX, XXXX {$41.00} Unauthorized XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX {$1.00} Conversion fee for above transaction XX/XX/XXXX XXXX * Trip CA {$76.00} Unauthorized domestic XXXX charge XX/XX/XXXX XXXX XXXX / XXXX XXXX, XXXX {$90.00} Unauthorized international XXXX charge XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, XXXX {$2.00} Conversion fee for above transaction XX/XX/XXXX XXXX * Trip CA {$41.00} Unauthorized domestic XXXX charge XX/XX/XXXX XXXX XXXXs XXXX Unknown Phantom merchant, can not contact XX/XX/XXXX XXXX XXXX CA Unknown Phantom merchant, can not contact XX/XX/XXXX XXXX XXXX CA Unknown Phantom merchant, phone disconnected Problems : Wells Fargo flagged suspicious activity and locked/disabled my card, yet fraudulent charges still posted afterward??????!!!!!!!!!!!!!! 

Phantom merchants with fake or disconnected phone numbers are allowed to process charges. 

Despite my other credit cards never being compromised, Wells Fargo repeatedly fails to prevent fraud. 

Requested Resolution : Immediate reversal of all fraudulent charges and foreign currency conversion fees. 

Written explanation from Wells Fargo as to why : Charges posted after the card was locked. 

Phantom merchants are allowed to charge my account.

Assurance that Wells Fargo will strengthen fraud detection and merchant verification to prevent recurrence. 

Compensation for time, inconvenience, and recurring account exposure due to repeated card replacements and disputes. 

Impact : Ongoing compromises cause financial and logistical hardship. 

XXXX XXXX failure to prevent fraud violates Regulation XXXX  / Fair Credit Billing Act protections!! 


I request full reimbursement of all fraudulent charges and any associated foreign currency conversion fees. Additionally, I request compensation for the time, inconvenience, and risk exposure caused by repeatedly disputing charges, replacing my card, and updating recurring payments. Based on approximately XXXX hours of effort at a reasonable rate of $ XXXX, I estimate this compensation at {$360.00}. I want Wells Fargo to provide both the full refund and this compensation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief