Consumer complaint received 2024-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CT

Complaint narrative:
Good Afternoon, I am writing to request assistance in the investigation of an incident that occured resulting in unauthorized withdrawals from my banking, stocks, and crypto currency accounts. On XX/XX/XXXX, I placed a call to XXXX 's listed number ( XXXX XXXX ) to check on the status of a fraudulent charge placed on my account on XX/XX/XXXX. A female representative answered my call and after explaining my situation she stated she was sending me over to the XXXX XXXX and placed me on hold. After being on hold for a few minutes, a male individual came on the line identifying himself as " XXXX XXXX XXXX '', but wanted to be called " XXXX ''. He asked me various questions regarding my incident of concern stemming from XX/XX/XXXX incuding a front and back picture of my license and to download an app on my phone called " XXXX ''. I was placed on hold again and upon his return, he stated to me that it was found that my XXXX account was currently being logged into from XXXX different places ( XXXX Texas and XXXX New Mexico ) at the same time and that my account was in Jeopardy along with any other accounts I XXXX have that could cause me a great financial loss. He gave me a phone number to call back in case there was a disconnection along with a " XXXX ID '' number XXXX. This upset me greatly since my identity was stolen resulting in an unauthorized unemployment claim being filed through the CT XXXX. of XXXX previously. He assured me that he would assist me from any further damage and requested that I not discuss anything going on regarding my " account issues '' with anyone or log into any of my accounts for XXXX to XXXX hours while the matter was being " rectified ''. The requests seemed a little strange to me so I checked into the phone number given to me as a " just in case of a disconnection '' ( XXXX XXXX ) and another number that was used to call my cell phone number ( XXXX XXXX ) and found that the ( XXXX XXXX ) was no longer working. Once I realized I was scammed, I called my bank XXXX Bank of America ) and checked my Cash App, Crypto.com and Coinbase accounts and found that money was withdrawn from each account totaling over {$5000.00}. I called XXXX to advise them of what took place from using the number listed for them as previously stated above but to this date, that number is still being utilized. A Police report was filed ( Case # XXXX ) with XXXX, XXXX XXXX, along with a complaint via online with the Federal XXXX XXXX XXXX XXXX XXXX The Attorney General XXXX XXXX XXXX my state and Bank of America which initially placed the unauthorized withdrawals ( XXXX of them totaling {$1400.00} ) on hold. On XX/XX/XXXX, I received an email from Bank of America that my complaint was denied. I called them again and filed a second complaint for the same issue once I obtained a copy of my police report that they never requested from me before making their initial decision of denial. I went to the bank and had the police report faxed directly over to them from there. After a little over a week, BOA denied my complaint a second time even though it was explained on a recorded line that I was scammed out of thousands of dollars including the unauthorized withdrawals from my bank account with them and to please not release any funds to the recieving end as they are thieves, to no avail. Copies of reports and phone call evidence can be furnished upon request. Your assistance in this matter would be greatly appreciated. Thank you, have a nice day! 





Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief