Consumer complaint received 2022-01-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
An officer named XXXX XXXX claimed she was from US Customs and border protection called me with XXXX, XXXX  XXXX XXXX ( XXXX ) XXXX and badge ID # XXXX on XX/XX/2022 at XXXX pm. She said I was victim of identity theft, with my identity used to open bank accounts, create new IDs, send packages from XXXX to 2 addresses in XXXX XXXX, XXXX, traffic drugs ( XXXX, XXXX, XXXX ), and launder money nearing $ XXXX. 

She said I had 2 options to protect myself : 1 ) Take legal action, hire criminal lawyer, but I could be sentenced to 9 yrs or more prison if I didn't win the case 2 ) Apply for alternative dispute resolution where I don't face legal charges, and a US Marshal will guide me through a protocol I chose to apply for the alternative dispute resolution. She had me give her the number of the nearest police precinct in XXXX near my apartment, so I gave her the phone of XXXX XXXX XXXXXXXX Police Department - XXXX XXXX  ( XXXX XXXX ). I stayed on hold with her while I got an incoming call from the police number I gave, and the person on the other line claimed they were an officer and to listen to the US Marshal and follow the protocol. 

I was then routed to an incoming call from US Marshal named XXXX XXXX with Badge ID # - XXXX. He said he was calling from the HQ of US Marshal services in XXXX XXXX  with the number XXXX ( XXXX ) XXXX, and told me to look at the US Marshal website in the contacts page to verify that he is who he said he was. I did as told and believed him. He then said he will call from his direct line number, a XXXX, XXXX  XXXX XXXX ( XXXX ) XXXX and instruct me on the alternate dispute resolution procedure : 1.He asked me for my passport for verification 2.Asked for the exact amounts across all my active asset accounts ( Checking accounts, savings, investment accounts, 401K and SEP IRA ), asked which banks I had credit cards with 3. Then asked me to physically go to my Capital One bank where I have my checking accounts and withdraw all the money in cash, and leave {$150.00} on each checking account to keep it open. 
4. Then he had me text him the cash withdrawal receipts ( {$6900.00} from 1 checking account, {$8000.00} from another checking account ) 5. Then he had me click link on his text message to create a new account with coinsource ( https : //coinsource.net/ ) using my phone number and drivers license. He had me send my NY driver 's license to him to verify. 
6. He told me to request a maximum deposit limit increase, which increased the limit to {$8500.00} USD.

6. Once I created the account, he had me go to a coinsource bitcoin ATM ( XXXX XXXX XXXX XXXX - XXXX XXXX XXXX, XXXX, NY XXXX ) to buy bitcoin worth {$8500.00} USD and send it to their social security digital electronic wallet address XXXX with the XXXX  account I opened with my phone number AND buy bitcoin worth {$5000.00} USD and send it to the same address above tied to XXXX account with phone number XXXX ( XXXX ) XXXX. He said that because I was a victim of money laundering, I shouldn't be keeping the cash on hand in my home, and that the government was keeping it safe in this wallet and would return it XX/XX/XXXX. 
7. After buying and sending {$8500.00} + {$5000.00} USD of bitcoin to that wallet, he had me send the receipts to him via text and told me to go home where an officer would come to my house the next morning and give me a new social security card and transfer the money back to my bank account, reimburse me for the taxis I took to conduct all this activity. 

These people all have pictures of my passport, ny drivers license, home address, phone number, stolen money worth {$13000.00} USD which they had me withdraw in cash, then buy bitcoin with and send to that wallet address claiming to be a social security digital electronic wallet

Company response to consumer: Closed with explanation