Consumer complaint received 2025-01-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: CITIBANK, N.A.
State: CT

Complaint narrative:
Re : Formal Complaint Against Citi Bank for Predatory Lending Practices and Unfair Charges on XXXX XXXX Account I am writing to formally make a complaint against Citibank for what I believe to be predatory lending practices, unfair charges, and a breach of contract in relation to my Citi XXXX XXXX. Below are the details of the situation : 1. Background of the Loan Agreement : In XX/XX/year>, I took out a Citi XXXX XXXX with the following terms : Loan Term : 60 months Set Payment : {$270.00} per month Interest Rate : 10.99 % ( inclusive in the monthly payment ) Terms of Agreement : It was clearly stated that if I made no new transactions on the account, the minimum payment would remain the same. 
2. Incident of Disputed Charge : On XX/XX/year>, a merchant mistakenly charged me for a subscription. The merchant credited my account the same day, acknowledging their error. As a result, I filed a dispute with Citi regarding the charge to ensure that I would not be charged interest on a mistaken transaction. 

On the same day ( XX/XX/year> ), Citi acknowledged the dispute and issued a credit to my account. 
However, in XX/XX/year>, Citi reversed the credit and subsequently added {$41.00} in interest based on the disputed charge that was refunded. 
This charge was both unfair and unjust, as the interest was applied to a charge that had already been credited and reversed. 
XXXX. Violation of Terms and Unfair Interest Charges : Despite having made my regular monthly payment of {$270.00} in XX/XX/year>, I noticed additional interest charges on both the XXXX and XXXX statements. These charges are in direct violation of the terms stated in my Citi XXXX XXXX agreement, as no new transactions were made and the account was meant to have a fixed minimum payment of {$270.00} unless there were changes to the principal balance. 

Further, Citi failed to reflect the reversal credit on my statement until XX/XX/year>, even though the credit was issued in XXXX. This delay contributed to confusion regarding my account and additional interest charges. 

4. Unfair and Predatory Banking Practices : I believe the actions taken by Citibank constitute predatory banking practices, as they are charging me interest on amounts related to a disputed transaction that was ultimately reversed. This appears to be an attempt to unfairly increase my debt and is against the terms of the agreement I entered into with Citi. 

5. Customer Service and Lack of Resolution : Additionally, I am extremely dissatisfied with the customer service I received from Citibank. I was met with misleading information and rude responses, and despite filing a formal complaint directly with Citibank, I have yet to receive any meaningful resolution or response. 

6. Request for Resolution : I request the following actions to be taken : A refund or credit of the {$41.00} in interest charges that were applied due to the disputed and reversed transaction.

Immediate correction of my account to reflect the proper terms and to remove any unfair interest charges. 
A formal response from Citibank acknowledging the error and a clear explanation of how this will be rectified. 
I also wish to formally state that if these issues are not resolved promptly, I will seek legal counsel to explore further action. 

I trust that your office will look into this matter and help ensure that Citibank adheres to fair lending practices and the terms of the agreement. 

Thank you for your time and attention to this matter. I look forward to a prompt resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief