Consumer complaint received 2024-10-18 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: VA

Complaint narrative:
On or about XX/XX/XXXX a fraudulent student loan was obtained in my name in the amount of {$6000.00} and the current balance on the fraudulent loans is {$12000.00}. I had no knowledge of this loan until approximately XXXX of XXXX. This loan was fraudulently obtained and upon information and belief paid to XXXX XXXXXXXX XXXX I have never attended classes at this university and there are no student records to reflect credit earned, courses taken, or degrees earned in my name. In fact upon information obtained from a customer service representative there are no student records in my name for this university with the exception of my personal information and what they advised was a promissory note but no funds used for any courses, classes or degrees. The representative advised that because the student loans were obtained and never used the money from these loans by law is/was to be returned or refunded to the United States Department of Education and never was. I was advised of the loan information from a representative from AidAdvanage Loan Services upon receipt of a letter stating they were my loan servicing agent. I until notified that these loans were to XXXXXXXX XXXX XXXX thought and was under the impression that these loans were either for XXXX XXXX XXXX and or XXXX XXXX XXXXXXXX. I was never made aware of any loans in my name for XXXX XXXX XXXX as I have never taken classes through this university and would never have suspected as such because I have never had any affiliation with this institution. This is one of eight loans that were taken out in my name over a 3 year period of time and at no time ever have I obtain, used, applied for, or had knowledge of these accounts. I have definitely not benefited from any of these loans and have earned no credits or education as a result of XXXX XXXXXXXX XXXX receiving any student loans in my name. In as much as these loans have been fraudently obtained in my name they have damaged my credit, caused a financial hardship and had I known when I filed a XXXX  XXXX in XXXX and then reopened the same XXXX XXXX in XXXX I would have had the XXXX XXXX XXXXXXXX XXXX Federal Bankruptcy Court address all of these loans and had the federal judge order that these fraudulent loans be order to be refunded under the XXXX XXXX. Unfortunately I was not aware that these loans were fraudulent and obtained for XXXX XXXXXXXX XXXX. I am disputed the validity of all of these loans one by one to make sure that nothing is overlooked and or miscommunicated. These loans need to be refunded back to the United States Department of Education and if they are not I will file a motion to reopen the XXXX XXXX and have the federal judge address these fraudulent loans. I have contacted a consumer law firm in New York and in the event that I am not able to resolve these loans without contracting them, a retainer will be signed and they will obtain all of the credit reports and they will contact the debtors. If they are not able to resolve them with the creditors they will then file in the federal court and they will have the judge order all account be resolved and or damages and awarded. This is a very serious matter and is not to be taken lightly. I intend to pursue this by whatever means necessary legally through the court system to have these fraudulent accounts resolved and removed from my name. I will not be held accountable for any of these debts and will not be responsible for any repayment of these loans.

Company response to consumer: Closed with explanation