vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-11-28 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: PA

Complaint narrative:
I have tried for the last two months or so to update my business PayPal account with a new bank account. I was first told by a representative that I could not add a new account at that time because there was a security block on the account that prevented me from adding a new account. I was told to wait 24-48 hours and to try again. I waited, tried to add the same account, and was still told that it could not be added. The representative transferred to their supervisor who straight told me that the system won't allow me to add that account.

So... I waited for a few days and tried a different account with the results, being told that there is a security block and I would have to wait 24-48 hours. I tried after 48 hours with the same results. Again, I spoke with a supervisor who stated " security block, 24 -48 hours ) but this time they said to NOT do it through my PayPal account but to call in. 

That was Monday the XXXXXXXX XXXX. Today, Monday XXXX, well over 48 hours, I call PayPal to add the bank account and was told that they can not add it. I kindly asked the agent to try a different account and, once again, that account could not be added either. I asked for a supervisor, and I respect this supervisor 's transparency even without showing any real concern for my issue.

I was told that I have added and removed too many different bank accounts over the TWENTY ( 20 ) plus years of my PayPal account and that the " system '' will not allow me to add any new accounts and that there is nothing they ( PayPal ) will do to fix it. 

While I know that are Term limitations for adding the SAME bank account a fixed number of times, I have NEVER seen anything stating in clear account details or restrictions that there is a limitation over the life of the PayPal account for different bank accounts.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TN

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX bankruptcy dismissed XXXX XXXX XXXX bankruptcy discharged XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights.

1

5 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX bankruptcy dismissed XXXX XXXX XXXX bankruptcy discharged XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  has violated my rights. 

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: LA

Complaint narrative:
XXXX XXXX  I was suppose to receive my paycheck. However it never came, I ask what could be done and they said nothing that it was up to my employer. I went to have a conversation with my employer, and they stated that they had sent my payroll XXXX XXXX. I called chime back to tell them what my employer said, however this time they said they still had nothing to do with it and maybe it was just a hold, and instead of helping they tell me to just wait it off. From XXXX XXXX  until now which is XXXX XXXX  and I have still have not received my payroll, and sadly they continue to tell me just wait on it because we have nothing else to do about it.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
XX/XX/2022 I sent out a letter to the credit bureau Equifax asking them to investigate my account to make sure my account was XXXX XXXX  accurate. They received my certified letter XX/XX/2022. Here is the tracking number XXXX XXXX XXXX XXXX XXXX. XX/XX/2022 is when I seen that my account status was updated.The credit bureaus said that my account was accurate I am very confused because my account has inaccurate account types, inaccurate date opened, inaccurate XXXX XXXX XXXX, inaccurate high credit, inaccurate last reporting, inaccurate comments, inaccurate date last active, inaccurate date of last payment. The documents will confirm the inaccurate things that are highlighted yellow. On XX/XX/2022 I reported the claim to cfbp and Equifax responded back XX/XX/2022 saying how they will fixed the issue. On XX/XX/2022 the investigation was complete on XX/XX/2022 they said everything is a XXXX XXXX  accurate. I am very confused at this point because the same problems are still showing on the account inaccurate account types, inaccurate date opened, inaccurate XXXX XXXX XXXX, inaccurate high credit, inaccurate last reporting, inaccurate comments, inaccurate date last active, inaccurate date of last payment. Now all this cant be accurate the accounts appear to be furnished by the same creditor why reporting data different. It is your duty to ensure that all information reported is consistent and most importantly accurate and you have failed to do so.This is grounds for removal. They violated my rights under 15 U.S.C 1681 section 602 A. States I have right to privacy 15 U.S.C 1681 section 604A section 2. States a consumer reporting agency can not furnish a account without my written instructions. 
Another thing is this issue has been on going with not type of result at all it has been damaging to my credit with inaccurate information.I have been trying to dispute many accounts with them for a while now and keep ending up with the same results with not having a proper investigation.I havent received my updated credit report in the mail either.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Loan balance remaining after the vehicle is repossessed and sold
Company: Stellantis Financial Services US Corp.
State: CA

Complaint narrative:
I did surrender my vehicle on XX/XX/2018. I thought if i surrendered my vehicle that was that. I've heard many people tell me that once it was repoed you don't have to worry about it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened as a result of fraud
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
On XX/XX/2022 I was checking my email and discovered several emails from XXXX XXXX that indicated someone applied for and successfully opened a bank account with Bank of America online. After the account was opened, there was another email where an email address I did not recognize was added to the account in order to send and receive money. I immediately called the fraud department at Bank of America to see if an account had been opened in my name and to report it as fraudulent. I spoke with a representative who informed me numerous times we were speaking on a recorded line, so there is a record of her statements. The representative confirmed that there had been an account opened in my maiden name using my social security number. In order to close the account and report it, she required me to provide her will all of my personal information. I was hesitant and she said my only other option would be to drive over an hour to a local branch and provide my information in person. I did decide at that point to provide her with my information so I could get the account shut down immediately. I asked her how someone else was able to open an account using my social security number since my credit has been frozen for years and they used a name that I have not personally used in over 10 years. The representative stated that they do not verify information unless you are applying for a credit account. If this is true, they would be in violation of federal law. After taking my information, the representative stated that she could not provide me with any other information regarding the account over the phone but that I would be receiving a report with the information so that I could file a police report for identity theft. I did receive an email on XX/XX/XXXX saying that the unknown email address had been removed from my account and the account has been closed. In the three weeks since, I have not received any more information regarding the account despite being told I would. I believe this is due to the fact that they violated federal law by allowing the account to be created in the first place.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: TX

Complaint narrative:
I noticed charges on my account, I called Chime, they did a claim to dispute charges, and issued me a new card. They told me the claim was valid and asked me to provide information in the claim. I explained to them that I didnt have information on the claim, and I have never used my Chime Credit Card at the place they authorized. They asked me to do a rebuttal with new evidence. I dont have new or old evidence, how can I have evidence if I never made those charges? 

Account Number Ending In : XXXX Claim ID : XXXX Dispute Type : Credit - Unauthorized Transaction Date Error Reported : XXXX Claim Amount : {$360.00} Claim ID : XXXX Dispute Type : Credit - Unauthorized Transaction Date Error Reported : XXXX Claim Amount : {$630.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
In XX/XX/2021, I received a charge off on an account that had fraudulent activity. I tried negotiating with the creditors to get it removed from my XXXX and Equifax report by paying because only XXXX removed it due to the fraudulent activity. The creditors said that they will not remove it even when paying it off and with the fraudulent activity on the account ; They will keep reporting it as a charge off. I tried to tell this information to both Equifax and XXXX yet they keep updating the information instead of removing the delinquency. The creditors are asking me to pay off the fraudulent account but they wont remove it from my report.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Upon the investigation of these accounts the company XXXX, XXXX, EQUIFAX failed to verify accurately said accounts without proper documentary evidence without my consent but continued to report inaccurate information which is effected me.. Knowing this is a clear violation of FCRA [ accounts are ] 1- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Upon the investigation of these accounts the company EXPERIAN, XXXX, XXXX failed to verify accurately said accounts without proper documentary evidence without my consent but continued to report inaccurate information which is effected me.. Knowing this is a clear violation of FCRA [ accounts are ] 1- XXXXXXXX XXXX XXXX XXXX 2- XXXX XXXX XXXX XXXX 3- XXXX XXXX XXXX XXXX 4- XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
The consumer is here to dispute any alleged claims that you are now listing as a consumer debt on the consumer 's credit report as a federally protected consumer. 
In accordance with the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( 8 ), the Consumer is asking you for validation ( FDCPA ).

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MD

Complaint narrative:
I have been disputing information on my credit reports with all 3 bureaus and between the 3 of them none of my information is accurate. I just was declined for an apartment and I received my report. XXXX is still showing inaccurate information on my credit report as well as TransUnion. My scores are all different between the 3 and this is frustrating.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: FISERV FINXACT CORE
State: MD

Complaint narrative:
I have been disputing information on my credit reports with all 3 bureaus and between the 3 of them none of my information is accurate. I just was declined for an apartment and I received my report. XXXX is still showing inaccurate information on my credit report as well as XXXX. My scores are all different between the 3 and this is frustrating.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I have contacted Experian in regards to a XXXX account this isn't accurate on my credit report. Experian has violation my rights as a consumer and failed to provide me any validation in regards to the account. They are also reporting a po box on my credit file that I was never affiliated with. I have mailed them a letter certified mail with a tracking number and they are stating that they never received my letter for this dispute which is another violation of my consumer rights. I can provide my tracking number which is through USPS XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I recently sent in a dispute letter for collection information on my Equifax credit report. Equifax sent a letter back asking me to send in additional information to prove my identity. I sent in that information and they sent me another letter stating they had reviewed the current address. The results are : - blank. Equifax has not updated the correct information on my credit file. This investigation and reinvestigation have taken well over three months. The listed collections have caused my credit score to go down and are causing me to be denied when I am applying for new credit. I would like for this information to be updated.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
Please take a look at the attached letters and ID docs for verification that it is I XXXX XXXX filing this complaint. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-11-28 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: UNIVERSAL COLLECTION SYSTEMS, INC
State: TN

Complaint narrative:
Upon reviewing my credit report in XX/XX/XXXX I discovered a " Derogatory Remark '' from a UNIVERSAL COLLECTION SYS concerning a {$530.00} balance owed to XXXX XXXX XXXX. I disputed this on XX/XX/XXXX through XXXX XXXX XXXX XXXX stating that I had no knowledge of the account. I was notified on XX/XX/XXXX from XXXX XXXX that the dispute was investigated but the information was verified as accurate. I disputed it again on XX/XX/XXXX through XXXX XXXX XXXX XXXX stating that I was not responsible for this account ( e.g. belongs to ex-spouse ). I was notified on XX/XX/XXXX from XXXX XXXX that the dispute was investigated but the information was verified as accurate. I was again notified on XX/XX/XXXX from XXXX XXXX that the dispute was investigated but the information was verified as accurate. After the second failed attempt to get this handled I discovered a new additional " Derogatory Remark '' from a UNIVERSAL COLLECTION SYS concerning a {$600.00} balance owed to XXXX XXXX XXXX. I have only been to this Place of Business once. That may have been in XXXX and there were no services rendered other than a referral to a XXXX. These charges are not owed by me in my opinion.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-11-28 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
I was never been late on these accounts. I always pay my debt on time. I believe this is a mistake reporting. Please check on the following account and update the error on the report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief