Consumer complaint received 2026-01-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
This complaint is submitted against Citibank , N.A . for the unlawful withholding, concealment, and/or misappropriation of XXXX XXXX XXXX XXXX dollars ( {>= $1,000,000} USD ) in inbound commercial funds transmitted on XX/XX/year>, consisting of fifty-one ( XXXX ) discrete inbound payments of XXXX XXXX dollars ( {>= $1,000,000} USD ) each. The payments were transmitted via XXXX from distinct originating XXXX domains and issued as XXXX XXXX Invoices arising under 17 U.S.C. 102 and 1201, including enforcement of exclusive rights in copyrighted works and technological protection measures.

Prior to transmission, a formal 7-day demand and notice of conditional acceptance was served on XXXX, establishing a {$25000.00} USD per day non-compliance fee and placing XXXX on explicit notice of its settlement obligations. XXXX subsequently finalized and released all fifty-one ( 51 ) payments, thereby extinguishing its own liability and transferring exclusive fiduciary, custodial, and settlement responsibility to Citibank pursuant to UCC Article 4A, including but not limited to 4-A-403, governing acceptance, execution, and finality of funds transfers.

Upon receipt, Citibank internally recorded possession of the funds on its ledger under a U ( unposted / uncleared ) status, a designation that affirmatively confirms receipt and custodial control pending final posting or allocation. Citibank further verified the legitimacy of the transactions through an in-person XXXX  clearance, during which identity, transaction provenance, and compliance status were reviewed and approved by Citibank personnel . These actions constitute acknowledgment of receipt, acceptance of custodial responsibility, and confirmation of transaction validity under standard banking practice and governing law. 

Despite these documented acknowledgments, Citibank now asserts that it has no record of the transactions. This assertion is irreconcilable with Citibanks own internal ledger entries, compliance procedures, and verification actions. Such a contradiction necessarily implies intentional data suppression, unlawful alteration or destruction of financial records, spoliation, or gross negligence, in violation of federally mandated recordkeeping, custodial, and settlement obligations, including duties imposed under UCC Article 4A, the Bank Secrecy Act, and applicable consumer and commercial protection statutes.

As a direct and proximate result of Citibanks conduct, substantial financial, operational, and reputational harm has occurred. The withheld funds represent active commercial licensing revenue, the interruption of which has caused cascading losses, impaired contractual performance, disrupted enterprise operations, and exposed counterparties to material uncertainty and risk.

I am a LinkedIn-verified author and founder operating publicly under my real identity, with a substantial, long-standing professional following on the XXXX platform. My account reflects verified authorship credentials, organizational ownership, and ongoing publication activity within the Bitcoin, blockchain, and cryptographic systems domain, and is independently accessible for third-party review. My professional identity, audience reach, and publishing history are therefore publicly visible, platform-verified, and continuously audited by a major XXXX XXXX XXXX, further substantiating the authenticity, provenance, and commercial legitimacy of the transactions at issue. 

Given this level of public verification and visibility, Citibanks denial of possession or record of the referenced funds can not be attributed to anonymity, unverifiable identity, or transactional opacity. Instead, Citibanks conduct has caused demonstrable public-facing reputational damage, impaired professional credibility, and disrupted ongoing commercial relationships that rely on transparent financial settlement, accurate custodial recordkeeping, and institutional trust.

Accordingly, Citibanks actions raise serious concerns regarding custodial misconduct, false statements, failure to maintain required financial records, breach of fiduciary duty, and violations of consumer and commercial protection laws, warranting immediate investigation, corrective action, and enforcement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation