Consumer complaint received 2025-04-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
To : Legal & Compliance Departments JPMorgan Chase Bank , N.A . 
Cc : Consumer Financial Protection Bureau ( CFPB ) | Federal Trade Commission ( FTC ) | Office of the Comptroller of the Currency ( OCC ) | Department of Justice ( DOJ ) Financial Crimes Division From : [ XXXX XXXX XXXX ] Date : [ XXXXXXXX  ] Subject : Formal Complaint and Demand for Action Unauthorized Debits, Fraudulent Overdrafts, Consumer Exploitation, and Breach of Federal Law I. Executive Summary of Violations and Urgent Grounds for Investigation This letter serves as a final, formal, and legally grounded demand for a full-scale investigation, restitution, and immediate enforcement action against JPMorgan Chase Bank , N.A . ( Chase ) for its continued, willful, and felonious misconduct that has caused me direct financial harm and violated multiple federal statutes, consumer rights, and Chases own contractual and operational standards. 

Chase has demonstrated a malicious disregard for its obligations, not only under its publicly stated account terms but also under federal mandates including : The Electronic Fund Transfer Act & Regulation E ( 12 CFR 1005 ), The Truth in Lending Act & Regulation Z ( 12 CFR 1026 ), The Federal Arbitration Act ( 9 U.S.C. 116 ), and 15 U.S.C. 45 ( FTC Act ) prohibiting unfair or deceptive practices in commerce. 

These violations are not isolated nor accidental. They reflect a systemic and profit-driven model of consumer fraud through : Unauthorized debits, Unauthorized overdrafts, Failed fraud prevention, Refusal to initiate binding arbitration, and Bad faith investigation of valid disputes. 



II. Detailed List of Events and Violations 1. Card Lock Ignored Fraudulent Withdrawals While Security Features Active I have consistently kept my debit card locked for security due to prior breaches. Despite this, Chase knowingly allowed unauthorized businesses and transactions to draft funds from my accounts. These unauthorized drafts have occurred on both personal and business checking accountsin direct contradiction to Chases own security policies and assurances. 
2. Unauthorized Business Draft Disputed and Reprocessed in Violation of EFTA Recently, I disputed a {$36.00} unauthorized charge on my business account. Chase issued a temporary credit and opened an investigation. However, before the investigation concluded, the same merchant was allowed to redraft the exact amount, again while my card was locked. This resulted in an overdraft of my account, despite the fact that I have opted in to overdraft services ; but have not been able to use the services myself because of CHASES vague discretion. But they have over-drafted my accounts on several occasions. 

This is a clear and direct violation of 12 CFR 1005.17 ( Reg E Overdraft Services ) and represents blatant noncompliance with Chases own terms, as well as a felonious failure to protect account security. 

3. Recurring Unauthorized Charges from XXXX and XXXX on Locked Debit Card In addition to the above, I have repeatedly witnessed unauthorized charges from XXXX and XXXX processed daily on my personal account. These charges are being processed despite my debit card being locked and without any authorization from me. I have not initiated or approved these transactions, and yet Chase continues to allow these drafts to process freely while simultaneously restricting my own access to funds for critical expenses. 
4. Harm and Financial Consequences Because of Chases gross misconduct : I have been unable to access my own money to secure basic necessities such as transportation to work and food for my family ; I have missed multiple days of work, resulting in lost wages and significant hardship ; I have incurred overdraft fees and penalties for activity I did not authorize and could not prevent ; I have been repeatedly ignored when invoking my right to arbitration under the Federal Arbitration Act. 



III. Legal Violations and Supporting Statutes Regulation E 12 CFR 1005.6, 1005.11, 1005.17 Failure to block unauthorized EFTs, failure to investigate disputed transactions, unlawful overdraft application; Regulation Z 12 CFR 1026.13 Deceptive billing and resolution procedures ; FTC Act 15 U.S.C. 45 Engaging in unfair and deceptive practices ; Federal Arbitration Act 9 U.S.C. 4 Refusal to initiate arbitration upon proper demand ; 18 U.S.C. 1001 Making false or misleading statements to regulators ( in prior CFPB responses ) ; 31 U.S.C. 3729 Avoiding obligations through fraudulent suppression of valid disputes.

IV. Formal Demands Based on the above, I hereby demand : 1. Immediate initiation of a full internal investigation by Chases legal and compliance departments ; 2. Formal acknowledgment of wrongdoing and issuance of a detailed account correction report ; 3. Restitution of all unauthorized debits and overdraft charges, plus damages ; 4. Compensatory relief of {$75000.00}, supported by federal compensation models under : EFTA ( 15 U.S.C. 1693m ) Statutory and actual damages ; TILA ( 15 U.S.C. 1640 ) Statutory damages and costs ; Case law including XXXXXXXX XXXX XXXX XXXXXXXX, where fraudulent overdraft tactics resulted in $ XXXX in restitution ; 5. Immediate arbitration, as provided under contract and the Federal Arbitration Act, to resolve all claims related to financial loss, hardship, and regulatory violations. 



V. Final Notice of Escalation If this matter is not addressed within 10 business days, I will proceed with : Filing with the CFPB, FTC, OCC, and DOJ for regulatory and criminal review; Initiating legal action in federal court to compel arbitration and seek restitution ; Coordinating with counsel to file a class action suit on behalf of similarly affected consumers ; Publicizing Chases conduct to media networks to inform consumers of systemic fraud and consumer exploitation. 



Conclusion This is your opportunity to resolve this matter responsibly, restore trust, and prevent further liability. Chase is now on notice for its contractual breaches, federal violations, and unlawful practices, and I will pursue all legal remedies available unless immediate corrective action is taken. 

Sincerely, [ XXXX XXXX XXXX ] [ XXXX ] [ XXXXXXXX  ]

Company response to consumer: Closed with explanation