Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Consumer Portfolio Services, Inc.
State: OH

Complaint narrative:
I am filing this complaint regarding the inaccurate, incomplete, and inconsistent information being reported on my consumer credit reports under account Consumer Portfolio Services # XXXX. This complaint addresses violations of the Fair Credit Reporting Act ( FCRA ) by both Consumer Portfolio Services and the consumer reporting agenciesXXXX XXXXXXXX, and XXXX. 

In XX/XX/XXXX, I submitted written disputes to XXXX, XXXX, and XXXX regarding the inaccuracies in the reporting of the account mentioned above. Specifically, the information furnished by Consumer Portfolio Services and reported in the payment history section was inconsistent, incomplete, and contradictory across all three credit reports.

As part of my disputes, I requested that each consumer reporting agency ( CRA ) verify the account with the furnisher, Consumer Portfolio Services, and provide direct verification of the account to me, as required under FCRA Sections 611 ( a ) ( 1 ) and 611 ( a ) ( 2 ). 

I also contacted Consumer Portfolio Services directly on XX/XX/XXXX, after receiving responses from the CRAs stating that the information furnished by Consumer Portfolio Services had been verified as accurate. In my letter to Consumer Portfolio Services, I provided copies of my consumer credit reports with clear highlights of the inaccurate and conflicting information being furnished to the CRAs.

Despite my efforts, Consumer Portfolio Services responded that my dispute was frivolous and refused to investigate further. To this day, they continue to furnish inaccurate information to the CRAs, resulting in ongoing violations of my rights under the FCRA. 
Specific Inconsistencies in Reporting : XXXX. **XXXX  Report** : - Payment History : Shows " 30 days past due as of XX/XX/XXXX '' but no further delinquency information or detailed payment history. 
- Status : Marked as " XXXX through XXXX  XXXX XXXX, '' with the status updated in XX/XX/XXXX. 
- Balance and Terms : No balance updates, recent payment history, or clear terms, making the report incomplete. 

XXXX. **XXXX  XXXX : - Payment History : Reflects escalating delinquencies, including 30 days past due in XX/XX/XXXX, progressing to " Charge-Off '' ( CO ) in XXXX. 
- XXXX : " Included in Bankruptcy, '' but missing critical details such as payment amounts and updates for XXXX. 
- Account XXXX : Listed as " Installment, '' but terms and payment progression are incomplete. 

XXXX. XXXX XXXX : - Payment History : Indicates payments were " OK '' until XX/XX/XXXX but inconsistently shows delinquencies ( " X '' ) starting in XX/XX/XXXX through XXXX. 
- Status : Marked as " Included in Bankruptcy XXXX XXXX, '' but the timeline and details differ from XXXX and XXXX reports. 
- Remarks : XXXX the account was " previously in dispute-now resolved, '' despite unresolved inaccuracies across all CRAs. 

Violations of the FCRA : The inconsistencies and lack of proper investigation constitute violations of the FCRA, including : 1. **Failure to Conduct a Reasonable Investigation** ( FCRA Section 623 ( b ) ) :

Consumer Portfolio Services failed to investigate and verify the accuracy of the information they are furnishing.

2. **Obligation to Provide Accurate Information** ( FCRA Section 623 ( a ) ( 1 ) ( A ) ) : Consumer Portfolio Services continues to furnish inaccurate, incomplete, and contradictory information to the CRAs.

3. **Failure to Mark the Account as Disputed** ( FCRA Section 623 ( a ) ( 3 ) ) : Consumer Portfolio Services failed to indicate to the CRAs that the account is in dispute.

4. **Failure of CRAs to Verify Information Properly** ( FCRA Sections 611 ( a ) ( 1 ) and 611 ( a ) ( 2 ) ) : XXXX, XXXX, and XXXX did not conduct reasonable investigations or verify the accuracy of the furnished information. 


Supporting Documents : I have attached copies of the following for your review : - My letters to XXXX, XXXX, and XXXX, dated XX/XX/XXXX. 
- My letter to Consumer Portfolio Services, dated XX/XX/XXXX. 
- Consumer credit reports with highlighted inaccuracies, inconsistencies, and incomplete information.

- Responses from Consumer Portfolio Services and the CRAs.

The actions of Consumer Portfolio Services and the CRAs have caused significant harm, undermining my trust in the credit reporting system. I urge the CFPB to address these violations to ensure compliance with the FCRA and protect consumers like me. 

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Company response to consumer: Closed with explanation