Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Formal Dispute Regarding Inaccurate Late Payment Reporting for XXXX  Account Dear CFPB, I am writing to formally dispute the inaccurate late payment information reported on my Equifax credit file for the XXXX mortgage account ( Account # : XXXX ). This erroneous information has persisted despite prior disputes filed on XX/XX/XXXX and XX/XX/XXXX, in violation of federal law. 
Details of the Dispute Your records inaccurately show late payments for XX/XX/XXXX and XX/XX/XXXX. My payment history clearly demonstrates that all payments during these periods were made on time, and I have included supporting documentation to substantiate this claim. 
Legal Basis for Dispute Your continued reporting of these inaccuracies violates multiple provisions of federal law : Fair Credit Reporting Act ( FCRA ) : 15 U.S. Code 1681e ( b ) : Requires credit reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of consumer reports. Reporting false late payments directly contravenes this requirement.

15 U.S. Code 1681i ( a ) : Mandates that disputed information be reinvestigated within 30 days and either corrected or deleted if inaccuracies are found.

Truth in Lending Act ( TILA ) : 15 U.S. Code 1666b : Creditors must issue periodic billing statements at least 21 days before payment due dates. Late payment reporting without verifying compliance with this requirement harms consumers unfairly.

Fair Debt Collection Practices Act ( FDCPA ) : 15 U.S. Code 1692e : Prohibits false, deceptive, or misleading representations about the character, amount, or legal status of any debt.

Consumer Financial Protection Bureau ( CFPB ) Guidance : CFPB regulations emphasize the responsibility of credit reporting agencies to maintain accuracy and integrity in consumer data reporting.

15 U.S. Code 1681n : Willful non-compliance with the FCRA can lead to statutory damages, punitive damages, and coverage of attorney fees.

Impact on Me as a Consumer These inaccuracies have caused significant harm to my creditworthiness, affecting my ability to secure favorable financial terms and undermining my trust in the accuracy of your reporting. This situation has caused unnecessary stress and financial hardship. 
Requested Resolution I demand the following actions : Immediate removal of the inaccurate late payment notations for XX/XX/XXXX and XX/XX/XXXX. 
Written confirmation of these corrections, including an updated credit report reflecting the changes. 
Assurance that your procedures will be reviewed to prevent similar errors in the future. 
Enclosures To support my dispute, I have attached the following documents : Copy of my identification ( ID ).

Proof of address.

Copy of my Social Security card.

Relevant pages from my credit report highlighting the errors.

Notice of Potential Escalation Should you fail to address this matter promptly and resolve it within the statutory time frame mandated under 15 U.S. Code 1681i, I will escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), and potentially pursue legal action for damages. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation