Consumer complaint received 2016-02-10 00:00:00
Product: Mortgage — Other mortgage
Issue: Application, originator, mortgage broker — 
Company: Ditech Financial LLC
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX XXXX. XXXX Email : XXXXXXXXXXXX Dear Gentlemen, In XXXX I became interested in purchasing a mobile home. My plans were to set up the home on a XXXX acre spread I owned on XXXX XXXX, in XXXX XXXX. I met with a representative from a XXXX XXXX Texas based company that had a branch in XXXX located on the XXXX XXXX. However the units I did not like the units they had in XXXX. The representative said other units were available in XXXX XXXX. In a week he provided pictures of a mobile home, XXXX-bedroom that I became interested in. In the meantime I had set up a visit from a State of Texas environment representative to provide specifics to set up a septic tank on the XXXX XXXX property. 
I met with the mobile home representative, I agreed on the purchase of the XXXX-bed room unit based on the pictures. He wrote out a contract and I provided XXXX checks for a total of {$2000.00} as a down payment. 
A few days later, the state environment representative provided a report indicating that it would cost more than {$10000.00} to set up the septic tank that met state requirements. 
I forward a certified letter to the XXXX XXXX XXXX XXXX explaining that I could not purchase the unit at the time since I needed to set up a septic tank first. I also cancelled the down payment checks. 
The representative called me offered several options in order to complete the sale. I explained that would purchase a unit later on once the land improvements had been completed. 
After that no additional discussions followed. It was not until some seven months later that I received an early morning telephone call letting me know that my mobile home payment was late. I explained that I did not own such a mobile home, never received and had cancelled the purchase. 
Some ten years later, I received another telephone call from a woman in XXXX XXXX telling me that she had purchased mobile home but that the seller would not provide her with a title. She had made dozens of requests for the title but was not getting any answers. She told me she got my telephone numbers from sale records on the unit. 
In XXXX after receiving a request for payment of {$22000.00} I called Green Tree Servicing LLC, requesting that they check their records because I never purchase such a mobile home. The person ( male ) said that I need to come up with the money and that was final. I have made several other attempts asking for Green Tree to stop using my ID and to clear the account from my credit report and straighten their records. However it has been unsuccessful. 
I filed a complaint with Office of Consumer Credit Commissioner in XXXX XXXX, XXXX, spoke with XXXX XXXX. They responded that perhaps it was best if I hired an attorney to look at the matter. It appeared as if the agency did not have jurisdiction over the matter. XXXX provided some documentation from Green Tree claiming that I had actually made payments to them. This is absolutely incorrect. I have not been able to locate such documentation. I 'm in the process of contacting XXXX XXXX to see if they can provide copies. 
My account number with Green Tree is # XXXX. 
Thank you for your attention on this matter. 
XXXX XXXX XXXX/XXXX/XXXX

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation