Consumer complaint received 2025-08-03 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Block, Inc.
State: FL

Complaint narrative:
XX/XX/XXXX i sent my mom {$18.00} to get me food and something to drink, I was sick this day I went to walk to the store myself which is only 15 mins from my home but I couldnt. I got my period and I was so sick body was so sore, I was in pain, I was crying I was hurting. My mom said it was okay she would stop and get it for me on the way home from XXXX. Before you send me cash app requires a note now since my mom is older all I did was put a little reminder in the notes area so she dont forget and wont have to call me and ask again. In the notes I put what I wanted which was a half Cuban sandwich from the XXXX market right by my house, I wanted a yellow XXXX from there also actually NEEDED IT and I was also craving chicken Alfredo from XXXX. So in the notes i put half Cuban, yellow gat, XXXX  thats why it kept pending but I didnt think anything of it, hours went by then a day went by and nothing. Still pending so i reached out to cash app and then I got an email from XXXX in cash app compliance. Asking for me to respond within 5 days and let him know what happen such as why I was sending the payment and who to. I told him everything broke it all down its been 5 days no answer, I was trying to explain to him that idk what I did wrong but I was only trying to get food and a XXXX. If you analyze my cash app Ive been pretty consistent through all these years. Theirs never been anything suspicious. Ive had cash app for a long time since I was a kid a teen, and now Im a college graduating athlete in the police academy, a lot going on and his is the last thing I would think could happen to me. Ive heard stories of ppl losing money on cash app but always spoke so highly I love cash app so this hurts. Never thought this would happen. I do video editing on the side and a coach sent my money this morning to edit and I couldnt use it, I have my own upcoming business LLC. I have bills to pay that I pay for via cash app and will now be hit with fees I cant afford, rent, lights and water. I CANT buy myself food I cant buy proper clothing for training, cash app please fix this I know once you guys review my account youll see clearly this is just messed up. Please help me fix this. I have my website I need to renew and pay for. Including trademarking my brand i do everything using cash app. Pls help me. Ive reached out to cash app so many times. Ive had headaches from eating less, im stressed cause I cant pay any bills, I work really really hard and it will take me so long to recover from this as I was finally getting back on my weed and earning income. I CANT send money, can only receive, CANT put it in my savings CANT refund, nothing. So please cash app please help me this is so upsetting and I cant believe all this for {$18.00}. Please help me im still so speechless, Ive cried for hours trying to figure out how Ill make my money back. When XXXX decided to do this he clearly didnt care for anyone but himself. He didnt care that he wouldnt answer emails, he didnt care my bills had to be paid, he didnt care that I was starving had no one to buy me food. So embarrassing he didnt care cuz hes living luxury. Not everyone got it like that and i work so hard it all got taken from me, please help. I got screenshots also. If ur look at my cash app I shop at the XXXX market offer because theirs really cheap. I always go to dominoes and im a former XXXX of course i drink XXXX lol such a misunderstand and I hope we can fix this.

Company response to consumer: Closed with explanation