Consumer complaint received 2026-05-19 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: Tesla, Inc.
State: ID

Complaint narrative:
I am submitting this complaint against XXXX XXXXXXXX XXXX regarding the unilateral reversal of a completed early lease termination on my XXXX XXXXXXXX XXXX XXXX XXXX XXXX. TIMELINE : In early XX/XX/XXXX, I obtained an early lease termination quote through the Tesla app and accepted it. I scheduled a drop-off appointment for XX/XX/XXXX at the XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, UT ). On XX/XX/XXXX, I prepared the vehicle for return at my expense ( detailing and tint removal ). On XX/XX/XXXX at XXXX PM, my wife delivered the vehicle to XXXX XXXX and met with a Tesla advisor for approximately XXXX minutes. Tesla took possession of the vehicle that day. At our expense rented a vehicle to get home, we are XXXX hours away from XXXX. On XX/XX/XXXX, Tesla completed its Lease-End Vehicle Inspection. Inspector XXXX XXXX performed a Self inspection at XXXX miles and signed an inspection report finding {$0.00} in excess wear and tear. I received the signed report by email that same day and paid the agreed early termination amount of {$970.00} via one-time payment through the Tesla app. The app reflected a XXXX balance after the payment. On XX/XX/XXXX XXXX days later, and the date my regular monthly lease auto-pay would otherwise have processed I received an email from Tesla stating my early termination had been canceled. Tesla reapplied my {$970.00} payment to a regular monthly lease invoice, leaving the lease shown as active with an overpayment balance. Between XX/XX/XXXX and XX/XX/XXXX, I have placed approximately XXXX calls to Tesla Finance, XXXX XXXX XXXX, and the XXXX XXXX location. Voicemails I have left and calls commiting a callback have not been returned. Emails I have sent to XXXX have not been answered. No Tesla representative has provided an explanation, a resolution, or a timeline. THE CORE ISSUE : Tesla 's own published policy at tesla.com/support/leasing/end-lease-early states that " Early lease termination quotes are good up until the day prior to next payment due date. '' My auto-pay date is the XXXX of each month, making my quote valid through XX/XX/XXXX. Tesla took possession of the vehicle on XX/XX/XXXX where it's sat since. Tesla did not perform the inspection until XX/XX/XXXX a five-day delay entirely on Tesla 's side. The quote then auto-expired on XX/XX/XXXX, and Tesla 's system canceled the termination and reapplied my payment to a regular monthly invoice. I performed within the quote window. Tesla 's internal processing delay between drop-off and inspection consumed the quote validity period. HARM : In good-faith reliance on the completed termination, I canceled my insurance on the vehicle, disconnected MyQ Garage Connect, canceled premium subscriptions, sold the Tesla Wall and Mobile connector. I no longer have possession of the vehicle. The current quote in the Tesla app for the same termination is now approximately {$800.00} higher than the original. Tesla refuses to confirm in writing that the lease is terminated and is showing the lease as active in my account.

Company response to consumer: Closed with explanation