Consumer complaint received 2026-03-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Privacy issues
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
I was accidentally sent my ex husbands credit card from XXXX XXXX on XX/XX/XXXX. I never asked for his credit card nor ever mentioned his name on any calls with Chase, I simply asked for my replacement credit card. I was granted an out of state move by XXXX XXXX of Signature Resolution on XX/XX/XXXX to safely get my XXXX XXXX XXXX daughter and I away from my ex husband in XXXX that has a permanent XXXX XXXX XXXX XXXX XXXX XXXXXXXX on him to protect myeslf and my daughter. It is imperative he not know my address, yet Chase released my address in XXXX to him by somehow messing up so badly and sending me his credit card. I am now being investigated by the XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX for stealing my exhusbands credit card of which I had XXXX involvement. I simply asked for my own replacemnt credit card. I have no credit card accnts linked to my ex husband, we are not auth users on eachothers accnts, I never once mentioned his name in my calls to request my OWN replacement credit card. TIMELINE : XX/XX/XXXX at XXXX, I called Chase Bank XXXX XXXX XXXX customer service at XXXX to request replacement credit card as I recently moved and believed my original card had been mailed to my old address. The representative asked me for last XXXX of the card XXXX, confirmed my identity and new address and told me it would arrive via XXXX no later than XXXX XX/XX/XXXX. XX/XX/XXXX, still hadn't received card, called above XXXX back at XXXX, the representative stated she was sorry and and would overnight the card. Later that same day, a XXXX envelope arrived to my home addressed to my ex-husband, XXXX XXXX. XXXX : I called above Chase XXXX to ask why I recieved his card, I was then transferred to the XXXX XXXX XXXX XXXX to which the woman stated she had no idea why this happened. THis was a XXXX min phone call that ended at XXXX. XXXX : I sent a text message via XXXX XXXX XXXXXXXX to my exhusband explaining that I didn't know why I received his card, gave breakdown of events and told him to call Chase XXXX as well as sent him photos of the card I immediately cut up. XX/XX/XXXX : I met with : XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX banker at my local XXXXXXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX She could not see why another persons XXXX was sent to me, confirmed that no where in the system did it state I requested someone elses info and suggested I speak with my attorneys on trying to get transcripts of the recorded calls. XX/XX/XXXX I received a call from XXXX XXXX from XXXXXXXX XXXX XXXXXXXX investigating the credit card as my husband called to tell them I stole his credit card. XX/XX/XXXX I returned to my local Chase branch and was referred to XXXX XXXX XXXX, XXXX, XXXXXXXX XXXX XXXX XXXXXXXX. We spoke and she said she would push my issue to the XXXX XXXX XXXX. XX/XX/XXXX I was called by XXXX XXXX XXXX, at XXXX at XXXX, a XXXX mon phone call. The woman told me that they could not help me, that they would not provide written documentation that I did not request another persons credit card and they are very sorry, nor would they send me transcript of my calls to them. They said I must go back to my local branch to request written documentation. XX/XX/XXXX : I have emailed XXXX XXXX to request written documentation that I did NOT ask for anyones credit card info other than my own. I'm outraged that I never asked for my ex husbands credit card sent to me, I never mentioned his name as there was no reason to in my request for a replacement card. Chase made a grave mistake and mine and my childs safety is now compromised as my home addressed was released to an abusive man who is by law not to know my home adress due to a perm restraining order and I am now having to legally defend myself for something I did not do.

Company response to consumer: Closed with explanation