Consumer complaint received 2023-04-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Problem with personal statement of dispute
Company: TD BANK US HOLDING COMPANY
State: NJ

Complaint narrative:
In lieu of my account being completely closed and unable to be opened back up, I am now writing this complaint to protect myself so that this should never happen to anyone again!! My td account has recently been closed due to someone sending me fraudulent checks!! I deposited them because they told me they had a company and that they wanted my painting done this happened on XXXX. After that we started a conversation threw texting and he said he would pay me for using my picture to be painted! I was told they were his company checks that I would be paid with and that a certain amount of money would have to be sent to the person painting my picture for painting supplies and that I would get paid a certain amount for my portrait being painted and him using my photo. I thought this would be the best way to protect myself because after the checks that I put into my bank account bounced I noticed that this was a terrible idea and because its such a bad recession at the moment thats when I knew I had been set up with fraudulent checks!! My TD Account was closed and I called The fraud department and they said because of this incident that my account is closed and just to be careful with any and all transactions and or delegations that anyone were to come to me with in the future! The email account that was used to text me is ( XXXX ) and the email that he used to provide me with the checks is ( XXXX ). The last two bits of information that I have is the email address that he initially wanted me To send the money once it cleared to this XXXX account which the address that they provided me with is ( XXXX ) the name being XXXX XXXX which when I originally proceeded to send the money it did not go threw so I had to send the money with XXXXXXXX XXXX  cards my!! Anyhow I wanted to give the information to Td but since my account is closed they wouldnt allow me!! I am deeply bothered by this and I dont want any problems the checks were sent to me by mail and I never knew that you werent able to take a picture of a check through your email and add it into your account, but now Ive learned my lesson and it will never happen again! He even went as far as sending me five more checks but Im still have them on my email and I never did deposit them. I definitely want to make sure that this doesnt happen to anyone else because its insane that it happens to me and I dont want anyone to go threw the stress and anxiety that Ive been feeling now for four days but finally Ive resolved XXXX issue and as far as XXXX XXXX XXXX dont think its fair that they never listened to what I had to say and XXXX completely dissatisfied XXXX they could have taken my report and atleast put it in their notes! Another thing I forgot to provide you with is the XXXX account that contacted me from the beginning the XXXX account page is XXXX! After the checks bounced my td acct has now been closed and Im trying to protect myself any way possible!! This is the information that I have and I just want to be clear I never signed any of the checks nor did I know they were fraud at the time! Thank u so much I appreciate what you are doing for people and for My protection I thought it would be best to Inform you that the people who do fraudulent things dont care what happens to their victims and I dont want anything bad to be on my record when all I was trying to do is inform TD BANK of what is going on and how my account has been closed in the first place!! If you need any information let me know! 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation