Consumer complaint received 2025-04-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Im following up about above claim number. On XXXX XXXXXX/XX/year> I drove my silver XXXX XXXX to XXXX XXXX for repair bc of an engine light and REDUCE ENGINE POWER. I previously received a diagnostic test from XXXX XXXX showing the high pressure pump and pipe would resolve the issue. The service advisor assured me that it would remove the engine light and correct the problem. 

The following day, I received a text from the service advisor the vehicle was fixed, but the battery I purchased a month ago The following day, I received a text from the service advisor the vehicle was fixed, but the battery I purchased a month ago from XXXX XXXX XXXX was the wrong battery and it had a dead cell. She said the battery was charging. Another text came in, that it wasn't charging. She asked if I wanted to buy XXXX their batteries and I declined. I told her I will take the battery back to XXXX XXXX XXXX because of the warranty. She offered to install the new battery from XXXX for XXXX. I declined. I told her that XXXX have to get a tow to get it to XXXX. I wasnt able to drive my car off XXXX XXXX after they said it was fixed. 

On Tuesday, XX/XX/year>, I took a XXXX  ride to XXXX XXXX to pay for the repair and tow the vehicle. As the tow guy was loading my car up, he looked at me and said, this isnt a battery issue. He had to use his jumper to get my vehicle on the tow. The check engine light still on. 
Minutes we arrived at XXXX XXXX XXXX to switch out to a new battery. The tow guy told the technician it wasnt a battery issue and theres something else going on. 

XXXX XXXX XXXX spent hours trying to get the check engine light off by switching XXXX batteries ( all three were good, even the one sold to me on XXXX XXXX ) and me spending an additional {$560.00}. I waited at least XXXX hours trying to drive my car home. I shouldve been able to drive it the day I picked it up and paid. 

They lied to me that it was fixed so that I would continue to bring it back for something else. And theyll continue to get me to pay for more repairs that never existed. I believe I gave them more than enough time to fix the problem. The vehicle was there overnight TWICE. I dont want them touching my vehicle because Ive lost trust in them. 

I spoke with the XXXX on Wednesday, XX/XX/year>, about a reimbursement and the only thing I was offered was another look at my vehicle. This isnt a good because they hadnt followed through the first time. I dont have money to pay for their mistakes. I feel this company didnt deliver on their promise and Im a consumer that got got by a stealership. 

I have enclosed the text messages ( between the service advisor starting when she said my vehicle was finished ), a picture of my vehicle at XXXX ( hooked up to a jumper after finished ), and receipts from XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX. 

The above is the email I sent to Capital one bank requestig a refund. The documents are from XXXX XXXXXXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX Please the dates of the receipts. More work had to get done to my vehicle after it was towed from XXXX XXXX. The text from the service advisor is saying your car repair is done.

Company response to consumer: Closed with explanation