Consumer complaint received 2024-02-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: TRUIST FINANCIAL CORPORATION
State: NY

Complaint narrative:
I I am writing to bring to your attention the inaccuracies in my consumer report that are severely impacting my financial prospects. I recently filed a dispute with SunTrust Bank ( XXXX XXXX XXXX, XXXX, VA XXXX ) regarding ACCT # XXXX. Despite my efforts to rectify this matter, I was erroneously informed of a charge-off amount of {$160.00}, which is wholly inaccurate and is adversely affecting my ability to open a bank account. 

Upon contacting XXXX at XXXX XXXX ( XXXX XXXX XXXX, XXXX, MN XXXX ), I discovered that they have been reporting this erroneous information, stating a charge-off amount of {$160.00} and a balance labeled as partially paid. I want to emphasize that I do not owe any outstanding balance to SunTrust Bank or XXXX XXXX. It is imperative that XXXX correct this misinformation promptly and remove any negative items from my consumer report related to this issue, in accordance with the Fair Credit Reporting Act ( FCRA ). 

Section 605 - Requirements Relating to Information Furnished by Consumer Reporting Agencies : " ( a ) Information is is excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years. '' " ( b ) Ending of consumer reporting agency exclusion upon information deletion. The ten-year period referred to in paragraph ( 1 ) of subsection ( a ) shall not include any period during which ... '' " ( c ) Running of reporting period. The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action. '' Section 611 - Procedure in Case of Disputed Accuracy : " ( a ) Reinvestigation of disputed information. ( 1 ) Reinvestigation required. If the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. '' Section 623 - Responsibilities of Furnishers of Information to Consumer Reporting Agencies : " ( a ) Duty of Furnishers of Information to Provide Accurate Information. ( 1 ) Prohibition. Except as provided in subsection ( f ) of this section, no person that furnishes information to a consumer reporting agency may furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. '' Section 616 - Civil Liability for Willful Noncompliance : " ( a ) In general. Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00}. '' " ( b ) Civil liability for knowing noncompliance. Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or {$1000.00}, whichever is greater. '' Furthermore, I would like to address the multiple inquiries made on my consumer file by XXXX in Texas ( XXXX XXXX XXXX, XXXX XXXX, TX XXXX ) on the following dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I want to clarify that I have never visited Texas to open an account, and these inquiries are unjustly hindering my ability to open new accounts due to the perceived high number of inquiries across multiple locations. This inaccurate information must be rectified in accordance with FCRA guidelines. 

I request immediate correction of these inaccuracies as mandated by relevant consumer protection laws. Under the FCRA, consumers have the right to dispute inaccurate information on their credit reports and request that it be corrected or removed. Failure to comply with FCRA requirements may render XXXX liable for damages resulting from their non-compliance. 

Thank you for your prompt attention to this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation