Consumer complaint received 2024-05-01 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: DailyPay, Inc
State: NC

Complaint narrative:
my name is XXXX XXXX i use to work for XXXX in XXXX nc my employee number is XXXX email address XXXX telephone number XXXX i submitted XXXX complaints with cfpb against dailypay they are a service provided by XXXX where you can get you work pay early, i sent dailypay a email the end of XX/XX/2024 to end that service because dailypay was taking my whole check and not providing documentation explaining where is was going, on XX/XX/2024 i submitted my first complaint with cfpb against dailypay that same day dailypay disabled my dailypay online acct blocked my telephone number XXXX and email address preventing me from contacting dailypay customer service i had to use another telephone to speak in regards to my paycheck for XX/XX/2024 and XX/XX/2024 dailypay lied to me by telling me that dailypay no longer had access to my paycheck that XXXX did, i contacted XXXX payroll dept and they stated that dailypay had control of paycheck and payroll and that was on date XX/XX/2024 proving that dailypay lied to me and lied on this complaint, Dailypay forced me to submitt a complaint to the nc dept of labor and submitt another compliant to you guys cfpb and i had to quit my job at XXXX, dailypay did an unautherized eleictronic transfer on XX/XX/2024 for XXXX to a XXXX XXXX that is no longer mine to a XXXX XXXX, dailypay did this eletronic transfer without my permission and after dailypay disabled my dailypay acct proving that there is no way i could have done the electronic transfer on XX/XX/2024 because dailypay disabled my dailypay acct on XX/XX/2024, i never gave dailypay permission to do that electronice transfer, dailypay would never tell me any thing about my XXXX they told me to recah out to my employers payroll dept that my direct deposit would be coming from my employer on XX/XX/2024 so why did dailypay lie to me about having access to my payroll and how much my pay was going to be if they was correct. Dailypay told me wrong information because they owed me my full paychecks, they keep that information hidden from me because they lied, after XX/XX/2024 i contacted dailypay and spoke with a manager by the name of XXXX email and phone who told me a big lie stating that dailypay no longer had access to my paycheck or payroll for me to contact XXXX payroll dept, i contacted XXXX payroll dept and they stated that dailypay still has full contolr of my pay meaning any and everthing i get paid dailypay would intercept my paycheck and give me what they want me to have, forcing me to quit my job. i have sent dailypay numerous emails and contacted dailypay customer service they still keep lieing to me, dailypay have stole my earned paychecks and is lieing about it, i have asked for documentation dailypay refuses to provide me that. I want dailypay to provide a document showing where i signed and gave consent for dailypay to perform electronic transfers to XXXX XXXX XXXX XXXX or any other bank acct transfering my payroll without my permission on my behave, dailypay refuses to provide me with ay of my pay check information, i dont have access to any of my paycheck stubbs, i made XXXX for the payperiod of XX/XX/2024 and XXXX for payperiod XX/XX/2024 that does not include my over time, i only got XXXX dollars i never got any of the transfer dailypay did without my knowledge without letting me that they was doing the transfer i was expecting my paycheck to come from XXXX i have attached proof of the electronice transfer completed on XX/XX/2024 i would like to know who did it, because it was not me my dailypay acct was disabled as of XX/XX/2024 dailypay banned me because i filed a complaint against daiyly pay my dailypay online acct login was username XXXX password was XXXX XXXX XXXX my telephone number is XXXX last four of my ss # is XXXX daiylypay has viloated my federal labor law which is my right to get paid for hours i worked dailypay took it apond thereself to decide what and when i would get paid, and how much and for the hrs daiylypay felt i should get paid fro, daiylypay also vilotaled the usa federal banking and financial regulations and gudielines when completing a unautherized electronic transfer without my consent and knowledge with my money, after misleading me to beleive that daiylypay no longer had access puttint the blame on XXXX i also made XXXX payroll and hr awear of the misleading intentions of daiylypay, dayilypay stole my moeny like a crimanal, after i prove what they did iam going to sue daiylypay

Company response to consumer: Closed with explanation