Consumer complaint received 2025-08-07 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem lowering your monthly payments
Company: Servicer under contract with Federal Student Aid
State: MS

Complaint narrative:
This is not my first complaint I habe made about this XXXX  and how they were doing me so wrong. I guess I was an easy XXXX  because I was so nieve to how XXXX worked. All I know is I had my entire XXXX just about when I started that XXXX. I went there to get updated on the stuff I had done for years for the XXXX XXXX XXXX XXXX XXXX XXXX 
I have XXXXXXXX XXXX XXXX XXXX XXXX XXXX terribly bad. Its worse now then before I started. 
When I called to check on XXXX courses I explained i had been out of school for 25 years so I dont know how this XXXX thing works. Thats when they seen XXXX XXXX I started that college debt free with the knowledge I already had and now I am XXXX dollars in debt and still have the same knowledge I did XXXX I started. I never got to talk to an advisor in the beginning to see what options I may have. I never talked to an advisor the entire time I was there. After about the third semester the XXXX teacher decided to become my advisor. She didnt help me at all. She was too stressed out frim her personal life to help anyone. The lady in the office was picking my classes becsuse half the time I didnt have the pin to register. 
XXXX XXXX screwed me over so bad. I was supposed to get my certificates at XXXX XXXX and I got my certificates about a month before XXXX XXXX XXXX XXXX. She set those classes up like that to get more money. The classes that were picked for me were courses and books from XXXX XXXX ago and things change in XXXX years. I had to fight with the the entire time every semester to get a hard copy XXXX XXXX XXXX XXXX  That was XXXX of the stipulations I had if I was to go there and the other was that that if they was going to charge me outrageous prices I dont want to do it. They said they dont do thst to their students. Well I got charge more than out of state students the entire time and didnt even get to take any of the classes I needed to be successful in any career. I tool the same class 3 different times just in different books all dating back to XXXX to XXXX. One class wasn't even a real class the teacher had to build the class as she was teaching it and that was confusing and very stressful. 
The stress this college put me through cause me to now have XXXX XXXX. XXXX told I didnt qualify for scholarships because I was XXXX XXXX After the second semester they didn't want to accommodate me with my hard copy l book. I have to go 2 weeks without a book after the class started and had to withdraw because I got behind There is so much more they did to me that was not fair. They screwed me out of my honors when I had honors society the entire time. I worked so hard for that and my last two classes I was XXXX XXXX until ny final and both teachers in both classes was marking answers that were right wrong and wasn't going XXXX look at it because they were instructed ro do that and when they did I was XXXX away from having a XXXX XXXX. I had XXXX credits XXXX I still didnt have a certificate so they made me sign something that took away some of my credits. I couldn't even take XXXX XXXX XXXX XXXX because they said it wasn't part of my degree. But XXXX  was. 
As far as the money goes. They had me sign a bunch of papers without reading them. They didnt tell me the money I would be receiving I had to pay back. 

They charged me XXXXXXXX XXXX for 2 class and everyone else got today XXXX XXXX classes. Because I have XXXX XXXXXXXX and can't take that many classes I got punished. 

If I would of been charged so much I wouldn't have need loan money. They knew I just lost my husband and I was struggling on my own. They just kept taking advantage of me. Now after XXXX they didnt help me get any hands on XXXX XXXX XXXX  Which I have never dine before. They told me when u signed yp that tli would be XXXX XXXX XXXX XXXX  They havent done nothing for me but stress me out for unnecessary XXXX. Like fight for a book. 

Now I am supposed to pay back XXXX dollars with what? I am not qualified enough in XXXX XXXX XXXX All they did was put me in debt and throw me to the curve. I am so distrot because I want to go to work but no one will hire me because I dont have all the skills. I worked for the XXXX XXXX for years as XXXX XXXX XXXX So I know XXXX XXXX I didnt know accounting. I got a XXXX XXXX XXXX but dont know anything about it. 

I am stressing on how XXXX going to pay for my room I rent next month let alone a XXXXXXXX XXXX XXXX XXXX 

I waited my whole life to use my school money so I could use it to help XXXX in life not hinder me. I have a tin more and so many hard copy of emails that its to much ti send on here until I jniw what you want me to send. I have made several complaints to the college and to civil service. Department of education and I always get ignored.

Company response to consumer: Untimely response