Consumer complaint received 2026-05-18 00:00:00
Product: Debt collection — Private student loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Kora Financial
State: TN

Complaint narrative:
XX/XX/year> To : Kora Money / Westbon Inc . Re : Formal Notice of Dispute, Demand for Validation, Preservation of Rights, and Notice of Intent to Pursue Legal Remedies Account/Reference : Loan XXXX To Whom It May Concern : I am in receipt of your recent collection communication regarding the above-referenced alleged account. Your companys attempt to collect on this alleged debt while referencing updates to the credit bureaus raises serious concerns under the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). This alleged account was previously deleted from my consumer reports. I possess documentation and screenshots confirming deletion of the tradeline from the consumer reporting agencies. Any attempt to reinsert, re-report, or continue collection activity without lawful validation and statutory compliance will be treated as willful noncompliance under applicable federal law. Your communication fails to provide competent evidence establishing : * lawful ownership of the alleged debt, * standing to collect, * enforceability of the alleged obligation, * or authority to furnish information to consumer reporting agencies. Accordingly, I formally dispute this alleged debt in its entirety and demand strict validation and documentation before any further collection or reporting activity occurs. Please provide the following : 1. Complete Transfer and/or Trust Assignment documentation 2. Full Chain of Assignment from the original creditor to the current alleged owner 3. Bill of Sale identifying my specific alleged account 4. Flow Agreement and Purchase Agreement relating to the transfer of this alleged debt 5. Original contract bearing my wet ink signature 6. Complete account-level payment history and accounting ledger 7. Last billing statement issued before charge-off or transfer 8. Documentation proving the applicable statute of limitations has not expired 9. Proof of licensing and authority to collect in my state 10. Documentation of any insurance claim, credit default claim, reimbursement, or other recovery associated with this alleged debt 11. Documentation demonstrating your authority to furnish data to consumer reporting agencies 12. The name, address, and contact information of the party currently claiming ownership of this alleged obligation Be advised that generic account screenshots, internal database records, or conclusory statements will not constitute proper validation. Further, because this account was previously deleted from my consumer reports, any reinsertion or furnishing activity must strictly comply with FCRA 611 ( a ) ( 5 ), including certification of accuracy and proper notice requirements. Failure to comply may constitute willful violations of federal law. Your companys recent communication has caused continued distress, reputational harm, and interference with my financial opportunities. I reserve all rights to pursue claims for : * inaccurate reporting, * unlawful collection activity, * failure to validate, * negligent or willful FCRA violations, * and any additional damages available under federal and state law. To resolve this matter without escalation, I demand : 1. Immediate cessation of collection activity pending validation ; 2. Written confirmation that the account will not be reinserted or furnished to any consumer reporting agency ; 3. Deletion and permanent suppression of any reporting associated with this alleged account ; and 4. A legally binding settlement resolving all claims and damages arising from your companys conduct. If you are unable to provide the documentation requested above, you must immediately cease collection efforts and confirm closure of this matter in writing. Failure to comply may result in complaints and/or legal action pursued through : * Consumer Financial Protection Bureau * Federal Trade Commission * state regulatory agencies * and civil litigation seeking statutory, actual, and punitive damages where applicable. This letter is sent without waiver of any rights, remedies, claims, or defenses. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation