Consumer complaint received 2025-05-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: LoanCare, LLC
State: FL

Complaint narrative:
Loan # XXXX - XXXX XXXX REQUESTED in lieu of a foreclosure a Short Sale due to a lot of unforeseen circumstances which surrounds me being 9 months behind. i have been making numerous request trying to get this issue resolved both from my job as well as my mortgage company/investors and to no avail which now has cause undue hardship for me to ever catchup payments so because of this i am now going into XXXX. Here is the letter Ive written in rebuttal to the DENIAL OF THE SHORT SALE after I was told by them to get a Realtor and submit all my pertinent info including the attemps and responses from my job to show why i was no longer able to carry this FHA MORTGAGE. 
" I am writing to formally request a reconsideration of the denial of my short sale application for the property listed above. I submitted a complete hardship package, including all documents requested, and I am working with a licensed real estate agent to secure a qualified buyer. 
My financial hardship is well-documented. I am currently over {$18000.00} EQUATING TO 9 MONTHS behind on my mortgage due to a combination of personal and financial setbacks. Most significantly, I was INVOLVED IN CAR ACCIDENT while commuting over two hours to workVEHICLE WAS TOTALLED, which has significantly affected both my ability to work and manage expenses.

Despite these efforts and challenges, I received a DENIAL WITHOUT any SPECIFIC REASON or opportunity to correct or address any deficiencies. The only information given was the amount I owe and that payment must be made to avoid foreclosure. This is not a constructive resolution, nor does it reflect fair servicing practices. 

I am respectfully requesting the following : that to LoanCare , LLC via mail : - Loss Mitigation on Department, XXXX XXXXXXXX XXXX XXXX XXXXXXXX, VA XXXX, fax : XXXX, or online : LC-LossMiTIGATION loancare.net. 

We will contact you within five business days to acknowledge- A clear explanation of the short sale denial, including any specific issues with the submitted application. KNOWING I WAS PAYING PMI ON A FHA LOAN. I got a denial letter with no explanation - An opportunity to correct or supplement the application with an offer OF WHICH I sale CONTRACT but was awaiting response as to when to submit the contract from a prospective buyer under the short sale. Instead i receive a denial though I am in good faith trying to resolve this matter with the options available. They have threatened me with foreclosure so I need - A pause on foreclosure proceedings while this appeal and review are underway as I in my opinion believe that there is a possibility for discrimination and or Redling and the possibility of unfair treatment.

Per their instructions I have a real estate agent who is handling my listing and contract for sale. You may contact her directly or my real estate agent, XXXX XXXX, who is assisting me with the sale. I ALSO HAVE COPY OF SELL CONTRACT AND RESPONSE DENIAL LETTER WHICH I CAN SEND TO YOU ALONG WITH ALL DOCS I SUBMITTED WITH MY REQUEST FOR SHORTSALE Thank you for your time and attention. I hope you can help to resolve this matter without further harm to my credit or housing stability by affording me a shortsale.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation