Consumer complaint received 2025-04-02 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Other problem
Company: ADIR INTERNATIONAL LLC
State: AZ

Complaint narrative:
On XX/XX/XXXX, at the Curacao XXXX XXXX XXXX in XXXX, Arizona, I purchased a XXXXXXXX XXXX set through a line of credit. a Total Amount of {$1400.00} receipt number XXXX XXXX. 

As part of the purchase I received a XXXX XXXX, as the offer showed that day in the store that with the purchase I got a XXXX XXXX ( I have photos of that promotion ), in the month of XX/XX/XXXX within the warranty period of the XXXX, I had to make a claim since the XXXX XXXX XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), I sent the information with photos and videos and they gave me the claim number XXXX XXXXXXXX, but the condition was that I had to pay a part of the bill, which I refused until the XXXX was changed, they informed me that they would only apply a credit of {$1100.00} and that I had to return the XXXXXXXX XXXX XXXX XXXX XXXX XXXX, I refused because according to the promotion it said and I have photos and proof from them that the XXXX was free with the purchase of the XXXX, according to the finance department I had to return the XXXX because that was part of a promotion, Since then I have received endless phone calls in relation to the company forcing me to pay for an item that they themselves say I must pay for first and then they would change it, where I refuse because I feel that they deceived me by putting a promotion that was not true, I have requested tirelessly and they do not send me a letter where they guarantee me that they will change my XXXX and that I do not have to return my XXXX that I received as a gift with the purchase, I have received threatening calls, including one on XX/XX/XXXX, at XXXXXXXX XXXX, where after receiving a voice message from the Curacao XXXX XXXX, a customer service agent named XXXX threatened to call the police because according to XXXX XXXX, I was talking and driving my car at the same time and had my daughter with me, this happened because I repeatedly told him that I felt scammed by the company since he incessantly repeated that I had to pay for the XXXX, which I refused, saying that they wanted to take the XXXX from me, I repeatedly asked him to stop yelling at me because I was with my little daughter, barely XXXX XXXX XXXX, in my car, my husband was the one who was driving the car at that time, my husband can testify and there are also the traffic light cameras and the XXXX parking lot that can also corroborate that I was not driving from the car and I was only talking on the speakerphone, I felt terrified in the way he spoke to me about calling the police because in his opinion I was wandering and talking on the phone at the same time, I hung up and asked to speak to a supervisor and told him what had happened and to this day I have never received a response to that threat.From the beginning I have let them know that I am willing to pay but that they change my XXXX, they refuse because according to them I must pay first, I have been paying for several months and without being able to enjoy this product so I feel scammed by this store Since then I have paid due to threats of lawsuits and my credit has been greatly affected, adding countless interests and we have not reached an agreement, I decided, considering that I have received numerous calls and constant notifications, to remove my phone number from this company 's contact list, They have contacted an acquaintance who lived at my old address to inform me that I contact them urgently, when I do not have that person as a reference, according to their response because that person coincides with a previous address of mine, It is worth informing that I have been a customer of this store for more than 7 years, I have always been an excellent customer, paying on time, including paying in full any previous credits.

Company response to consumer: Closed with explanation