Consumer complaint received 2025-09-02 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: PNC Bank N.A.
State: CO

Complaint narrative:
This letter serves as a formal and final demand for the immediate reinstatement of my Home Equity Line of Credit ( HELOC ) with PNC Bank. I am also notifying you that continued failure to resolve this matter will trigger further legal escalation. 

To date, PNC has failed to provide any legally valid justification for closing my HELOC, and your institution 's reliance on false claims and misrepresentation constitutes a direct violation of the Truth in Lending Act ( TILA, 15 U.S. Code 1601 et seq. ) and its implementing regulation, Regulation Z ( 12 CFR 226.5b ( f ) ( 3 ) ). Under these laws, a lender may not suspend or terminate a HELOC unless specific, narrowly defined conditions are met.

To reiterate : Under 12 CFR 226.5b ( f ) ( 3 ), a HELOC can only be suspended or terminated if : There is evidence of fraud or material misrepresentation by the consumer There is none.

The consumer fails to meet repayment terms I have never missed a payment.

There is a significant decline in the value of the property securing the plan My home value has increased, as evidenced by current market comparables.

The consumers financial circumstances have significantly changed such that the lender believes the consumer will be unable to meet payment obligations This is demonstrably false ; my income and credit have improved since opening the HELOC. 

The facts are clear : My credit scores exceed XXXX across all major bureaus, and PNCs own report lists my score at XXXX. 
There are no late payments on my record this is independently verified and contradicts your unsupported claims. 
The only increase in my mortgage payment was due to an escrow miscalculation by PNC, not my financial mismanagement. That shortfall was paid in full. 
My vehicle loan originated in XX/XX/XXXX, well before I opened the HELOC in XX/XX/XXXX your assertion that it was new debt after funding is false and misleading. 
Any revolving debt is tied to planned home improvements and carries zero-interest promotional financing a financial strategy, not a risk indicator. 

Your institution is in violation of federal law and is actively engaging in a pattern of behavior that reflects either gross negligence or discriminatory lending practices. You have not cited a single specific clause or provided any written justification under TILA or Regulation Z that would legally support the termination of my HELOC. 

Your unjustified closure of my HELOC has directly caused financial harm. I was forced to redirect home renovation expenses to a personal loan due to your institutions baseless actions expenses that should have rightfully been covered by the line of credit I was approved for and entitled to use. 

This issue has already been escalated to the Consumer Financial Protection Bureau ( CFPB ) under the following case numbers : XXXX XXXX CFPB has reviewed the documentation and found no sufficient basis for PNC 's actions. Per their recommendation, I am preparing to escalate this further through legal counsel and additional regulatory channels. 

I am demanding the following by close of business on XX/XX/XXXX : Immediate reinstatement of my HELOC. 
A formal, written explanation citing the specific TILA or Regulation Z provision you claim justifies the closure. Stating that my financial circumstances havent improved or improved sufficiently as show by delinquent or past due obligations and the ratio of monthly payment obligations is excessive is not sufficient and as demonstrated, completely false. 
Full correction of all inaccurate statements PNC has made regarding my creditworthiness. 

Failure to comply will result in the following actions, without further notice : Filing of a third complaint with the CFPB with supporting legal documentation. 
Referral to Colorado Legal Services and/or private legal counsel. 
Submission of formal complaints to the Office of the Comptroller of the Currency ( OCC ) and State Attorney Generals Office. 
Initiation of a claim for financial damages stemming from PNCs improper closure of the HELOC and resulting economic harm. 

PNC is now formally on notice. I expect a call and written response immediately. Your continued noncompliance will be documented and used as part of future legal proceedings.

Company response to consumer: Closed with explanation