Consumer complaint received 2024-04-11 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
on XXXX I scheduled a transfer with XXXX XXXX  to pull funds out of my Marcus Goldman sachs XXXX I then received an email from XXXX XXXX  on XXXX XX/XX/2024 saying Marcus blocked/rejected the transfer to move my money to XXXX XXXX so I called Marcus GS to ask why they rejected the transfer I answered all question accurately including them sending a code to my phone number to authenticate myself and prove this was my account. they started transferring me all over the place wasting time nobody wanted to tell me why they refused to move money that was clearly available in the account. I eventually spoke to some guy who claimed they blocked my transfer because my account was a new account ; the account was about 24 days old with Marcus. I communicated with them that I disagreed with that as i don't believe there is any law stating they could hold my money hostage. The funds transferred into that account was way past the waiting/hold period was over and all funds in there were available. he then moved on to start talking about one of the account that initially funded the Marcus account asking if it was my personal account i told him yes it was he insited it needed to be verified. why did it need to be verified after ove {$40000.00} was already pulled out of it by goldman sachs. I wasnt interested in arguing any further So I asked them to close my account and return my money to the accounts that funded it. They transferred me again to someone else who asked all the same questions agin to verify my identity and sent another request to my phone after which i provided him the text code i was verified and he confirmed my account will be closed and over {$50000.00} that was sitting in that account will be transferred back to the bank accounts that the money came from. But instead the next day XXXX when i tried to log in to make sure the transfer was in progress i observed they locked me out of my account. so i called again and they have been giving me the run around wasting my time on hold for over XXXX. I called again this morning XXXX now they are claiming that my phone number which they have authenticated multiple times all of a sudden they cant verify it is mine anymore or registered to me and thats why they dont want to give me back my money like seriously what the XXXX does my phone number registered to have to do with anything when i have provided you with my security answers verified my ssn, DOB e.t.c and my phone is infact registered to me so i knew they were just lying and playing games. That was when i let them know i am aware of their shady tactics and have seen way to many reviews and complaints from other consumers who have had similar experiences once it comes time to get their money out of Marcus goldman sachs 's hands and I wont hesitate to get a lawyer involved. The lady then proceeded to ask for my Drivers license and where i live which i provided. she confirmed my DL has been verified by whatever system she was using and that my account will be unlocked but it will take them a few more days to give me access to the account to move my money out of it. this is outrageous i have never experienced this much difficulty getting access to my funds with any other bank and i have had a few. they also completely ignored my request to close the account it is still open as of today when i asked them to close it XXXX.

Company response to consumer: Closed with explanation