Consumer complaint received 2025-01-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to formally file a complaint against Chase Bank regarding its handling of an unauthorized transaction dispute. 

On XX/XX/year>, a charge of {$72.00} was debited from my account for a XXXX subscription that I did not authorize, create, or benefit from. Upon noticing this transaction, I immediately contacted Chase to report it as fraudulent and unauthorized. Despite my clear explanation that I did not consent to or use this subscription, Chase has denied my claim, citing the merchants ( XXXX XXXX assertion that the service was utilized. 

Key Points of Concern : 1. Unauthorized Charge : I did not provide my account information or consent to this subscription. I have never accessed or used the associated service. 
2. Failure to Provide Refund : As per the Electronic Fund Transfer Act ( EFTA ) and Regulation E, I expected Chase to protect me as a customer against unauthorized electronic transfers. Despite reporting the fraud in good faith, Chase refused to reimburse me. 
XXXX. Inability to Resolve Directly with the Merchant : XXXX XXXX not provide a direct line of communication for unauthorized subscription issues. Without access to the account where the subscription resides ( since I did not create it ), I am unable to cancel or request a refund directly from the merchant. 
XXXX. Insufficient Evidence from the Merchant : Chase has claimed that the merchant provided evidence that I benefited from the subscription. However, I firmly dispute this conclusion. No evidence has been shared with me, and I reiterate that I did not authorize or use this service.

Impact of the Situation : I am a senior citizen who relies on financial institutions to act with integrity and protect my rights as a customer. This decision by Chase has caused undue stress and financial harm. As a long-time customer, I am deeply disappointed by the banks lack of support in addressing this clear case of fraud. 

Requested Resolution : I am requesting the CFPB to review this matter and compel Chase Bank to : 1. Reevaluate their decision and refund the unauthorized transaction of {$72.00}.

2. Provide a clear explanation of how they reached their conclusion.

3. Uphold their duty to protect customers from unauthorized transactions under the law.

This situation has been frustrating and disheartening, and I hope the CFPB can assist in ensuring that my rights are respected and my financial loss is rectified.

I am deeply shocked and disheartened by Chase Banks decision to deny my claim, based on the assertion that the merchant has provided indisputable evidence that I used the service in question. I categorically refute this claim. I did not authorize, create, or use this subscription in any way. From the very beginning, I reported this transaction to Chase as unauthorized and fraudulent, expecting the bank to protect my rights as a customer. 

I find it incomprehensible that such evidence could exist when I have never accessed or benefited from the service. How can a charge I did not authorize be deemed valid, especially when I have consistently and clearly stated that I have no involvement with this subscription? 

Furthermore, I have exhausted all means to address this with the merchant directly, but I have been met with complete inaccessibility. XXXX XXXX not provide a direct line of communication, and their automated systems have made it impossible for me to locate or cancel the subscription, as I did not create the account associated with it. 

It is unacceptable that Chase would take the merchants word over mine, especially when I have provided all the necessary information to demonstrate that this transaction was unauthorized. I am a senior citizen on a limited income, and this charge represents a significant financial burden. I rely on my bank to protect me in such situations, and the failure to do so has left me feeling unprotected and vulnerable.

I respectfully request that Chase reconsider its decision and thoroughly investigate this matter. The denial of my claim based on unverifiable or inaccurate information is a grave injustice, and I ask for the full refund of {$72.00} to resolve this issue fairly. My trust in the system depends on this being handled with integrity. 

Thank you for your attention to this matter!!!! 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation