Consumer complaint received 2026-05-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
On XX/XX/XXXX, I purchased and financed a XXXX XXXX XXXX XXXX from XXXX XXXX XXXX in XXXX XXXX, Georgia. During the sale and financing process, I was not clearly informed that the vehicle carried XXXX XXXX XXXX history. I was never provided a Georgia XXXX XXXX Notice for XXXX Vehicles, manufacturer buyback disclosure form, or written explanation stating the vehicle had been reacquired by the manufacturer. The dealerships signed Damage XXXX XXXX represented that the vehicle had a clean title. However, after later obtaining an XXXX report during refinancing efforts, I discovered the vehicle reflects XXXX XXXX XXXX history in Georgia title XXXX. XXXX also shows XXXX Buyback-related title activity appearing shortly after my XX/XX/XXXX purchase. This became financially significant when lenders later declined or backed out of refinancing due to the branded vehicle history. I had been conditionally approved for refinance terms around 6 % interest and approximately $ XXXX with a co-signer, but the lender backed out after discovering the XXXX XXXX XXXX history. During the transaction, I was also told that a motor trim warranty/product carried lifetime coverage. I later learned this was inaccurate. When I raised the issue, I was told there was nothing they could do about the motor trim product. I was also told certain warranty/protection products were necessary because the vehicle was financed, which made me feel closed in with no real option to decline or walk away after paperwork had already started. The Buyers Order shows a vehicle selling price of approximately {$24000.00}, despite my understanding that negotiations centered around approximately {$21000.00}. It also shows a Vehicle Service Contract of approximately {$5500.00}, a document fee of approximately {$990.00}, a {$6000.00} down payment, a balance to contract of approximately {$27000.00}, and transaction totals exceeding {$33000.00} before credits and down payment adjustments. I later realized I was paying over {$33000.00} in transaction totals for a vehicle that carried Manufacturer Buyback/OEM Buyback history, while comparable vehicles I was looking at were around the low {$21000.00} range. After I disputed the warranty/service contract issues, XXXX XXXX XXXX refunded {$5000.00} related to the contract service fee. However, approximately {$2000.00} associated with the motor trim product/warranty was not refunded. I requested copies of my full deal jacket, disclosures, financing paperwork, signed documents, and transaction records. After reviewing the documents in my possession, I still have not located any signed manufacturer buyback disclosure or Georgia reacquired vehicle notice explaining the vehicles buyback history. This transaction caused financial harm, refinance denial/backout issues, diminished value concerns, and stress. I believe the Manufacturer Buyback/OEM Buyback history, warranty terms, add-on products, price, and financing terms were not clearly or fairly disclosed. I am requesting rescission of the sale, cancellation/payoff of the remaining loan balance, return of my down payment and payments made, and refund of remaining warranties, products, fees, or add-on charges. Had I been properly informed of the Manufacturer Buyback/OEM Buyback history and its impact on value and refinancing, I would not have purchased or financed this vehicle.

Company response to consumer: Closed with explanation