Consumer complaint received 2025-04-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
Hi my name is XXXX XXXX, on XX/XX/year> my IRS refund was placed into the wrong account at chase bank which is XXXX, I contacted my tax preparer XXXX XXXX XXXX at ( XXXX ) XXXX regarding not receiving my funds, and was notified the funds were dispersed but upon the company repeating the account number it was incorrect. I have contacted the Chase bank several times regarding the issue, and I have visited 2 branches. The customer service representative states the transition can not be reversed by Chase, that the Tax preparer would need to submit a Indemnity form to Chase for the reversal of funds of XXXX, The tax prepares uses the company named XXXX XXXX to disperse funds, I contacted XXXX XXXX at XXXX ( XXXX ) XXXX and the representative from there office states that I would have to call Chase bank and get the representatives name and a fax number so that they may fax over the form needed so that Chase can reverse the payment, I did, and I followed up with XXXX XXXX  and chase 1 week after to check the status, Chase bank states that they have not received a form, and if the customer service representative can call chase to speak with a customer service representative there I spoke back to the XXXX XXXX  office, XXXX XXXX gave me the date, time, and fax number for Chase of when the form was faxed over to Chase at XXXX ( XXXX ) XXXX, also XXXX XXXX has a reference number as well for the case and that number is XXXX, XXXX XXXX  also stated that they do not make calls to banks when this occurs due to proof needed for communication and that they have a paper trail to prove that they have provided the information needed, at that time XXXX XXXX refaxed the form to Chase back at my request, Chase bank this is 3 weeks later and chase bank is stating that there is nothing they can do to refund my money to my account if they don't have the form that's been faxed to them twice, so now I need someone in Administration or at the Chase Corporate office to follow up with the customer service agents regarding this matter to make sure that my funds are reversed, also I will be making a complaint to Illinois department of regulations. I received a call after a complaint was made directly to CEO of chase Bank XXXX XXXX in NY state by email at XXXX, shortly after my email I received a call from chase bank corporate office manager her name is XXXX XXXX and she guaranteed me that my funds will be distributed into my account after an investigation, the person she had overseeing the account his name is XXXX, I have spoken with XXXX on 2 occasions and onXXXX he stated that Chase has received the recall but if the Error account has been closed my money may not be recalled, of course the person whose account may have closed it after receiving XXXX due to Chase being negligent from the start of the matter, so I asked XXXX so you're stating that Chase is stating that someone was just gifted XXXX and that would be what you are stating to me, and he stated we are still investigating and chase does not look to see if a name matches an account, if money is transferred and I know that is not true. It has been almost 2 months and chase bank has taken no effort to recall the funds from the error account and return the funds to my account on XX/XX/year> the representative XXXX literally stated to myself on XX/XX/year> that funds may not be recalled. My contact information is ( XXXX ) XXXX email is XXXX XXXX

Company response to consumer: Closed with explanation