Consumer complaint received 2025-06-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX a check approximating {$23000.00} was deposited into a bank of america business checking account. At that time, I was informed that a hold would be placed, releasing a portion of the funds on XX/XX/year>, and the remainder on XX/XX/year>. 
XXXX ) On XX/XX/year> I was informed via email that the hold would be extended to the full amount and would be released XX/XX/year>. 
XXXX ) On XX/XX/year> I was informed via email that the hold would be extended to the full amount to be released on XX/XX/year>. 
XXXX ) On XX/XX/year> I called the bank to find out about the issue. I was told they wanted to confirm if I was aware of the deposit. I confirmed that I was aware and was told the information would be submitted for the hold to be released in 24-48 hours. 
XXXX ) On XX/XX/XXXX, I called again. At this time, I was told they wanted to know if the address on the check was a good address. I confirmed that it was. I was told the matter would be escalated, and someone would call me back. I missed the call. 
XXXX ) XXXX XXXX XXXX XXXXXX/XX/XXXX, I received a call from a fraud analyst asking why I had mail sent to another state when I opened the account in XXXX. I explained that we had initiated business in that state XXXX XXXX  ) but then decided to move operations to XXXX. I advised that the decision was made late XXXX and that I opened the account in XXXX once the decision was made. I asked why it mattered which address I used and was told she needed to confirm the business in XXXX  was actually me. I was asked to provide information proving that we were in XXXX, and to that I provided via email the following : business contracts with XXXX  address, XXXX XXXX with XXXX address, Company invoices ( signed by me ) for the check in question with XXXX address as well as notarized lien waivers ( one signed in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ). 
XXXX ) In the morning of XX/XX/year> I called to confirm my documents had been received. I was told they did not know. I asked for the matter to be escalated to a supervisor who then said, she was unable to tell and could not reach anyone but that she would have the analyst call me. I did not receive a call. 
XXXX ) On XX/XX/year>, I called again and was told there was no information available on my account other than it was under review and that someone would call me in the next 24-48h. 
The frustration is in not understanding why there is an issue when I have proven that not only am entitled to the funds but that the address in XXXX was used by me. Both the company and myself have confirmed that I am the rightful owner of the funds and the funds have successfully cleared the account. If there was a person I could talk to or even escalate this to, I believe we could easily resolve however, the only response I seem to get is to provide a number where someone can call me back and then no one returns the call.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation