Consumer complaint received 2025-01-08 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Confusing or missing disclosures — 
Company: OLD NATIONAL BANCORP
State: IL

Complaint narrative:
I am submitting this formal complaint to the Consumer Financial Protection Bureau concerning the unfair and discriminatory treatment I experienced at Old National Bank, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The incident involved the Bank XXXX, XXXX XXXX, who exhibited unprofessional and demeaning behavior during my attempt to open a student account and cash my student loan check. 
On XXXX XXXX I visited Old National Bank to open a student account and deposit my student loan check. Upon explaining my intent, XXXX XXXX made an inappropriate remark, stating that I was " too old '' to open a student account. Despite this comment, I decided to proceed and requested that my student loan check, which was issued by Old National Bank, be cashed at the branch. XXXX XXXX informed me that she needed to verify the check with my universitys finance department and made a phone call. However, she claimed that no one answered the phone. 
Although XXXX XXXX did not request additional documentation, I voluntarily provided both my student ID and my drivers license to confirm my identity and student status. Nevertheless, she rudely told me that she could not verify my student loan check and stated that she would try calling again later. I informed her that I would return the next day after classes to resolve the issue. 
After leaving the bank, I followed up with my universitys finance department. They assured me that any Old National Bank branch should be able to cash my check without further issues. The following day, I returned to the XXXX XXXX branch to inquire about the status of the verification. As I approached the building, XXXX XXXX saw me through the window, left her office, and intercepted me at the door. She rudely questioned why I was coming to " this location, '' citing that I live " in the city '' and insinuated that I should go to " my own bank. '' Her tone was loud, condescending, and unprofessional, making me feel unwelcome and as though I was being judged based on my residency or other factors. 
This experience was deeply troubling and evoked a sense of discriminatory treatment that was reminiscent of the " XXXX XXXX XXXX. '' As a customer seeking to complete a legitimate transaction with all necessary documentation, I believe I should not have been subjected to such disrespect and hostility. Her actions were uncalled for, and her demeanor was unprofessional throughout both interactions. 
I request that the Consumer Financial Protection Bureau investigate this matter to ensure accountability and address any underlying issues at Old National Bank. This experience has highlighted what I believe to be unacceptable practices and attitudes that should not be tolerated in a professional banking environment. I also believe the public deserves to be aware of this incident to prevent similar mistreatment of other customers. 
Thank you for your attention to this matter. I look forward to your guidance and resolution. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation