Consumer complaint received 2025-02-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: SecureNet Loan Services LLC
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Phone : ( XXXX ) XXXX Email : XXXX Date : [ Insert Todays Date ] Consumer Financial Protection Bureau po box XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Complaint Against Secure Net Loans Failure to Pay XXXX Property Taxes & Resulting Financial Harm To Whom It May Concern, I am filing a formal complaint against my mortgage servicer, Secure Net Loans, for their gross mismanagement of my escrow account, specifically their failure to pay my XXXX property taxes in a timely manner, despite collecting escrow funds from me for this purpose. Their negligence has caused financial harm, including potential late fees and penalties, and has placed me at risk of legal consequences through no fault of my own. 

Summary of the Issue : Mortgage Servicer : Secure Net Loans Loan Number : [ Insert Loan Number ] Property Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX Escrow Payments : I have consistently made my full mortgage payments on time, including funds allocated for property tax payments. However, my county tax assessor has confirmed that Secure Net Loans has failed to pay my XXXX property taxes, despite having the funds available in my escrow account. 

Financial & Legal Consequences : Because of Secure Net Loans negligence, I am now facing late fees, penalties, and the risk of a tax lien or foreclosure. 


Attempts to Resolve the Issue : I have made multiple attempts to resolve this matter directly with Secure Net Loans, including : 1. First Written Complaint Sent via Email : XX/XX/XXXX No response or resolution. 


2. Second Written Complaint Sent via Email : XX/XX/XXXX No response or action taken. 


3. Phone Call Made : XX/XX/XXXX, at XXXXXXXX XXXX No response. 



Despite these repeated efforts, Secure Net Loans has failed to correct the issue or provide any explanation for their failure to fulfill their escrow obligations. 

Mortgage Servicer 's Liability for Late Fees & Penalties : Due to Secure Net Loans negligence and mismanagement, I am now facing financial harm. I hold Secure Net Loans fully responsible for any and all late fees, penalties, legal costs, or damages incurred as a direct result of their failure to pay my XXXX property taxes on time. 

I demand that Secure Net Loans : 1. Immediately pay the outstanding XXXX property taxes in full, including any accrued penalties. 


2. Reimburse me for any fees, penalties, or damages I have incurred due to their mismanagement. 


3. Provide written confirmation that all tax payments have been made and that my escrow account will be handled properly going forward. 



Request for CFPB Action : I request immediate intervention from the CFPB to hold Secure Net Loans accountable for their failure to fulfill their legal and contractual obligations. Their negligence has put me at financial and legal risk, and they must be required to correct this issue at their own expensenot mine. 

Please confirm receipt of my complaint and inform me of the next steps toward resolution. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Phone : ( XXXX ) XXXX Email : XXXX -- -

Company response to consumer: Closed with non-monetary relief