Consumer complaint received 2025-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Ga XXXX XX/XX/year> Experian Dispute Department XXXX XXXX XXXX XXXXXXXX, TX XXXX Subject : Formal Dispute Regarding Violation of FCRA Requirements To Whom It May Concern, I am writing to formally dispute inaccuracies in my consumer report and to express serious concerns regarding Experians alleged violations of the Fair Credit Reporting Act ( FCRA ) as detailed by the Consumer Financial Protection Bureau ( CFPB ). These allegations suggest significant deficiencies in how consumer disputes are handled and the reinsertion of inaccurate information into consumer reports. These practices have caused harm to consumers, including myself. 
Disputed Item ( s ) : [ List the specific accounts or items you are disputing, including account numbers and any other identifying details. ] Reasons for Dispute : 1. Sham Investigations : o Experians alleged failure to conduct proper investigations has led to incomplete or inaccurate resolutions of consumer disputes. If Experians investigation of my dispute involved uncritically accepting information from the original furnisher without considering its reliability or accuracy, this directly contradicts FCRA requirements. I demand a thorough reinvestigation that considers all available evidence and information provided by me.

2. Failure to Provide Clear Investigation Results : o I have not received clear, accurate, and consistent communication regarding the results of prior disputes. Any notices I received were ambiguous or failed to adequately explain the findings and the actions taken. Please provide a detailed explanation of the investigation results and the basis for any decisions made regarding the disputed information. 
3. Improper Reinsertion of Inaccurate Information : o The CFPB has highlighted Experians failure to implement tools to prevent the reinsertion of previously deleted inaccurate information. If inaccurate information previously removed from my report has been reinserted under the name of a different furnisher, this is a violation of FCRA guidelines. I demand an immediate review to ensure no previously disputed and removed information has been improperly reinserted into my report. 
Requested Actions : 1. Conduct a proper investigation into the disputed item ( s ), taking into account all relevant information, including documentation I am enclosing with this letter.

2. Provide a detailed and clear explanation of the investigation process and results. 
3. Permanently delete any inaccurate, unverifiable, or previously disputed and removed information that has been improperly reinserted into my consumer report.

4. Confirm in writing that these corrections have been made. 
Enclosed with this letter, you will find supporting documentation, including [ list documents, e.g., copies of previous correspondence, relevant account statements, and proof of payment, etc. ], to assist in your investigation. 
Failure to address these issues adequately and promptly may result in further action, including filing complaints with the CFPB and other relevant authorities.

Please respond to this dispute in writing within the 30-day timeframe required by the FCRA. I expect your response to include confirmation of the actions taken and any documentation used to substantiate the accuracy of the information in my report. 
Thank you for your attention to this matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation