Consumer complaint received 2024-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear CFPB, I am writing to formally dispute an item on my Experian credit report that I believe is being inaccurately or improperly reported. The item in question is an alleged debt owed with XXXX XXXX XXXX XXXX acct # XXXX, which appears on my Experian report but is not reflected on my XXXX or XXXX reports. This discrepancy raises significant concerns regarding the accuracy, completeness, and integrity of the information being reported by Experian. 

1. Violation of FCRA Section 611 ( 15 U.S.C. 1681i ) : Under the Fair Credit Reporting Act ( FCRA ), specifically Section 611 ( 15 U.S.C. 1681i ), I have the right to dispute inaccurate or incomplete information on my credit report. Experian, as a consumer reporting agency, is obligated to conduct a reasonable investigation into my dispute and correct any inaccuracies. 

The fact that this item is only reporting on one credit bureau and not on others is concerning. This inconsistency may indicate that the information is not being accurately reported across all bureaus, potentially violating my rights under the FCRA. As such, I am requesting that Experian conducts a thorough investigation into this item to verify its accuracy and completeness. If Experian can not verify the information, I am requesting that it be deleted from my report as required by law.

2. Violation of FCRA Section 623 ( 15 U.S.C. 1681s-2 ) : Furthermore, under Section 623 ( 15 U.S.C. 1681s-2 ) of the FCRA, data furnishers are required to report accurate information to credit reporting agencies. If the data furnisher in question is reporting inaccurate or inconsistent information, they may be in violation of their obligations under this section. The inconsistencies between my Experian report and the reports from other bureaus suggest that the data furnisher may not be reporting the information accurately or consistently.

I request that the CFPB investigates whether the data furnisher has violated its duty to provide accurate information to all three credit reporting agencies. If the data can not be verified as accurate and complete, it should be removed from my credit report.

3. Violation of FCRA Section 605 ( a ) ( 15 U.S.C. 1681c ( a ) ) : Section 605 ( a ) ( 15 U.S.C. 1681c ( a ) ) of the FCRA outlines the types of information that can be reported by credit bureaus and the timeframes for which such information can remain on a credit report. If the item in question is outdated or not permissible under these guidelines, its presence on my credit report would be a violation of this section. I request that the CFPB reviews whether the information reported by Experian complies with these requirements. 

4. Potential Violation of the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S.C. 1692 ) : If the item in question involves a debt collection account, it may also be subject to the Fair Debt Collection Practices Act ( FDCPA ). If the debt collector is reporting false, misleading, or incomplete information to Experian, they may be violating their obligations under the FDCPA. I request that the CFPB investigate whether any FDCPA violations have occurred in connection with this account.

5. Request for Resolution : I respectfully request that the CFPB takes the following actions : Investigate the accuracy and completeness of the information being reported by Experian and the data furnisher. 
Ensure that any unverifiable, inaccurate, or incomplete information is promptly removed from my Experian credit report. 
Provide a written explanation of the results of the investigation, including the actions taken by Experian and the data furnisher. 
Ensure compliance with all relevant sections of the FCRA, FDCPA, and any other applicable laws or regulations. 
I have attached a copy of my credit report from Experian since this is the only one reporting this " alleged debt ''. 

Thank you for your attention to this matter. I look forward to a prompt resolution of this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation