Consumer complaint received 2025-11-13 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: LD Holdings Group, LLC
State: GA

Complaint narrative:
I am submitting this complaint to document violations that occurred during my FHA XXXX XXXX with LoanDepot. The lender mishandled my application, added impermissible underwriting conditions, and contacted my employer without authorization, despite the loan being disclosed and approved as a non-credit qualifying FHA XXXXXXXX. 
XXXX. The loan was disclosed as a NON-CREDIT QUALIFYING FHA XXXX All Loan Estimates dated XXXX, XXXX, and XX/XX/year> list the program as FHA XXXX Fixed XXXX Year. Under HUD XXXX, this program does not require employment verification, income documentation, or XXXX review. 
XXXX. The Conditional Approval listed NO income or employment requirements The Conditional Approval dated XXXX required only a valid ID, occupancy verification, and payoff of the prior FHA loan. There were no income, job, paystub, XXXX, XXXX, or tax document requirements. 
XXXX. I immediately provided all requested documents, and LoanDepot delayed processing before adding new conditions I submitted all required documents immediately after receiving Conditional Approval. LoanDepot delayed processing and only after the delay did they begin requesting employment information and income documentation. My financial status did not change at any point. I was unemployed at application and remained unemployed. These new conditions were improper and not based on any change in circumstances. 
XXXX. LoanDepot contacted my employer without my knowledge or authorization LoanDepot contacted my former employer, confirmed separation, and requested employment information despite this being a non-credit qualifying XXXX. I never authorized a VOE verbally or in writing. No VOE authorization exists in any signed document. This action was taken without disclosure or consent and contradicts FHA XXXX rules. 
XXXX. LoanDepot added impermissible underwriting conditions not listed in the Conditional Approval LoanDepot suddenly required employment documents, letters of explanation, XXXX documents, a XXXX residency explanation, and other credit-qualifying requirements. None are required for FHA XXXX loans and none were listed in the Conditional Approval. No Change of Circumstance was issued. These conditions were unsupported and improper. 
XXXX. LoanDepot changed the loan from non-credit qualifying to credit-qualifying without proper disclosures If a lender changes loan type or introduces credit-qualifying conditions, XXXX requires a revised XXXX XXXX and XXXX of Circumstance disclosure. LoanDepot did not issue any such disclosure. 
XXXX. XXXXXXXX XXXX approved the same refinance under XXXX FHA XXXX guidelines I submitted the same documents to XXXXXXXX XXXX who approved me without income, employment verification, or VOE. This confirms I met FHA XXXX requirements and XXXX added conditions were improper. 

Requested CFPB Action : I request that the CFPB require LoanDepot to : XXXX. Remove all unauthorized employment and income conditions. 
XXXX. Cease and delete all VOE attempts. 
XXXX. Acknowledge the loan was a non-credit qualifying FHA XXXX per their own disclosures. 
XXXX. Provide a corrective response detailing how they will comply with FHA XXXX guidelines going forward. 
XXXX. Confirm that unemployment does not disqualify a borrower from a non-credit qualifying FHA XXXX. 
XXXX. Address the unauthorized employer contact. 

Supporting evidence available : All three Loan Estimates ( XXXX, XXXX, XX/XX/year> ) The Conditional Approval ( XXXX ) Screenshots of LoanDepot contacting my employer Screenshots showing the loan labeled FHA XXXX Fixed XXXX Year LoanDepots actions caused unnecessary delays, violated FHA and federal lending rules, and added unauthorized conditions that do not apply to FHA XXXX  refinances. 

Thank you, XXXX XXXX

Company response to consumer: Closed with explanation