Consumer complaint received 2016-07-26 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: SELECT PORTFOLIO SERVICING, INC.
State: IL

Complaint narrative:
This will be my XXXX complaint, with the unethical business practices of Select Portfolio Servicing, they are the servicing company that has the control over my property short sale, I have a case number XXXX. XXXX Bank who I had my mortgage with for 13 years I never was late on a payment, This pass year my Husband, had major medical problems, that changed are income, and he now is on XXXX, and we are no longer able to maintain a number of are financial commitments, this property was a rental we had, the property can not be sold and the debt be paid off, for the property is up side down. we have no other choose but to short sale, I have been working with SPS since XXXX of XXXX, I sent them the documents they needed, with a cash offer of {$180000.00} they said they wanted {$200000.00}, we listed the property at XXXX with bank approval, a month or so went by and we received a offer for {$190000.00} cash, SPS requested all papers be updated before they would review, all paper work was updated ( again ) that is when my problem got worst, SPS came back and said they will not except this offer for now they want XXXX. Knowing that any property does not increase {$30000.00} in a month or so, I asked SPS how can I and the realtor show you that the {$230000.00} amount is not realistic, they gave me and the realtor a long list of documents, that they would need to review, to make any change in the asking price, and gave us till XXXX XXXX to do so. as documents were sent I called to make sure all was received and nothing further was needed, they said no I was under review, until I received a letter from SPS requesting documents I had already sent, needed to be resent because they have expired. I filled my XXXX complaint with CFPB, received a call From XXXX XXXX from Ombudsman dept. SPS, she received my complaint from CFPB and would take care of short sale process XXXX XXXX XXXX, I said finally we can move forward. the documents, that needed to be resubmitted again, had expired and needed to be resubmitted by XXXX XXXX the realtor and myself gave them every document they ask for by the XXXX XXXX date, I keep in contact with SPS I never again spoke to the XXXX XXXX that was to keep things moving ( XXXX XXXX XXXX I was back to talking to who ever answered the phone ( no negotiator ) to follow thru with the file. I had no choice but to regenerate more duplicate papers with new dates. because you receive SPS famous letter ( we can not review till we receive and then another request for more documents, with a deadline. ) this last batch of updated documents was do by XXXX XXXX XXXX, I followed thru with all documents, my last call was to SPS on the XXXX XXXX XXXX I asked do you have all documents that was asked of me and my Realtor, to complete the review, they said yes and I would hear back by XXXX XXXX, XXXX, but instead on XXXX XXXX, a letter, it been dated XXXX XXXX XXXX it said SPS is unable to complete my review for we have not received all documents we previously requested. If we do not receive the required documents by XXXX/XXXX/XXXX we will consider your request to be withdrawn. 
I read the letter that they added XXXX more documents, I could not believe this, the same thing was happening again, I had to let my Lawyer go I paid him to short sale he was doing resubmitting papers over & over, each paper submitted needs written, Name, address, account, I have stacks papers, he asked for more money, that I did not have, If SPS is doing a short sale they should know what documents, are needed to complete one, instead of having an XXXX and XXXX shift to have people look at a screen to tell you the need more paper, they should hire people capable of negotiating a short sale, I feel SPS pushing me closer to foreclose. and it should not be my husband can not work like he use to. I need help SPS is not doing their job.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation