Consumer complaint received 2025-02-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SYNCHRONY FINANCIAL
State: WA

Complaint narrative:
XXXX XXXX XXXX XXXX for Unlawful Account Closure, False Credit Reporting, and Lack of Due Process in Dispute Resolution To Whom It May Concern : The Consumer Financial Protection Bureau ( CFPB ), I am submitting this complaint against XXXX  XXXX because they unlawfully closed my longstanding account, failed to accurately account for my principally Accepted Accounting principle balance per ( GAAP ) account, and improperly furnished false information to credit reporting agencies. This has negatively impacted my credit score and market standing. 

Background of My Account with XXXX XXXXXXXX I have maintained an account with XXXX  XXXX for over XXXX years, consistently making my monthly payments in good faith. 
In late XXXX, I submitted a payment by check, which included a special endorsement honoring all rights, titles, and interest owed to the principal. 
I sent this payment via certified mail, ensuring that I had documented proof of its receipt. 
XXXX XXXX  Unlawful Closure and Lack of Transparency Within a week of XXXX XXXX receiving my certified payment, my account was closed without notice or explanation. 
I immediately submitted a Qualified Written Request ( QWR ) demanding an explanation for the account closure and a full and accurate accounting of my principal per XXXX and federal consumer protection laws. 
Despite the XXXX statutory period for a response under federal law, XXXX XXXX failed to reply to my request. 
Unlawful Credit Reporting & Third-Party Disclosure Without Consent Instead of responding to my QWR, XXXXXXXX XXXXXXXX shared my information with a third party without my consent, reporting false debt obligations to credit bureaus, which is a violation of the Fair Credit Reporting Act ( FCRA ) and Gramm-Leach-Bliley Act ( GLBA ). 
Upon learning of this, I immediately filed a dispute with XXXX, citing the false and unverified reporting. 
XXXX failed to conduct a legitimate investigation into my dispute, despite my being a paying subscriber to their credit monitoring services. Instead, they relied solely on XXXXXXXX XXXX assertion and refused to remove the inaccurate reporting. 
Consequences of XXXX XXXX Actions Damage to My XXXX XXXX : The improper and false reporting has negatively impacted my creditworthiness, leading to denials of financial opportunities and reputational harm in the marketplace. 
XXXX XXXX : The unjust closure of my account and refusal to provide an accounting has placed undue hardship on my financial affairs, preventing me from accessing my existing credit line. 
Breach of Fiduciary Duty and Consumer Protection Laws : XXXX XXXXXXXX, as a financial institution, failed to act in good faith, provide proper notice, and respect due process in their credit reporting obligations. 
Relief Sought Immediate Removal of False and Adverse Credit Reporting : I demand the immediate deletion of the negative reporting related to this account from all major credit bureaus ( XXXX, XXXX, and XXXX ). 
Restoration of My Account & Credit Line : Given that I was never provided with an explanation or proper due process before account closure, I request the reinstatement of my credit account and access to my credit line. 
XXXX XXXX from XXXX XXXX : A formal written acknowledgment of the mishandling of my account and failure to comply with federal consumer protection laws. 
Corrective Action by CFPB : I urge the CFPB to investigate XXXX XXXX credit reporting practices, its refusal to provide proper accounting, and its potential violations of the Fair Credit Reporting Act ( FCRA ), Truth in Lending Act ( TILA ), and Gramm-Leach-Bliley Act ( GLBA ). 
Conclusion XXXX XXXX  conduct has caused me financial harm and emotional distress. It closed my account without justification, failed to honor its legal obligations under XXXX, and unlawfully reported false debt information to third parties. These actions directly violate consumer protection laws, and I am seeking urgent corrective action to restore my credit standing and account access. 

I appreciate the CFPBs time and attention in addressing this matter. 

Sincerely, XXXXXXXX XXXX  All Rights Reserved, Without Prejudice XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation