Consumer complaint received 2024-09-09 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I would like to file a complaint against Wells Fargo Bank. I reported a fraud claim to my bank Wells ' Fargo related to an unauthorized XXXX transactions on XX/XX/year> Sunday between XXXX in the amount of {$1000.00} dollars. After 10 days being filed, WFB failed notify me and I only found out at that time when I called Well Fargo to follow up the status telling me that they believe the transaction was made by me or someone authorized by me and that was false.

I explained the situations to WFB Fraud Claim Department that someone gained access on my online account through my phone. This person 's name by the name of XXXX XXXX associated email address XXXX with a cell number XXXX XXXX with XXXX account XXXX XXXX with an email associated XXXX On XX/XX/year>, we saw his number one of rental postings by the name of XXXX and we've contacted him and to inquire about the rental house. He responded the same day, he stated that his house still available for rent. he mentioned on his text -- him and his wife decided to lease the house themselves and that they are decided to fired the realtor asking too much agent fees ( attached ) and this person was a scammer. 

On XX/XX/XXXX morning, he provided a link through XXXX  I sign up online to request viewing and house code in order to see the house for rent in person. The link is legit when I found later when I phone the company itseld and I was told he is not the owner of the house and the rental houes are onwed my corporations and I was scammed according to XXXX XXXX XXXX XXXX. Prior meeting him, he was demanding a {$300.00} application fees for 4 adult app + {$1000.00} deposits prior sending contract and we told him we need to see the house first. We were under impression he was the owner of the house as he told us and trusted him and he seem very nice person and so we met this fraud /scammer in person and again asking application fees in the amount of {$300.00} and a deposit of {$1000.00} on the spot and we told him we have talk it out first before we send the those fees.

During the showing of the property, I accidentally left my phone on the top of the kitchen counter top so I can use the restroom and continue touring. Once I finished using the restroom, I couldnt find my cellphone where I left it and inside the rental house. However, we proceeded viewing the rental property knowing it will be show up later. Then, several minutes ago all of the sudden my cellphone shows up and I saw my phone on the kitchen top. We went back home to checked my bank balance on my account, as I going through on my checking account balance, I noticed there was money came out of my account and it was an unauthorized transactions in the amount of {$1000.00} sent via XXXX account name XXXX XXXX email associated XXXX. And I realized that this was the person that we met that he gained access on my account at the rental house XX/XX/XXXX during viewing. I immediately reporeted and called Wells Fargo to report the incident and filed a fraud claim of an unauthorized transactions to dispute it. WFB closed the affected accounta and created a new account the same and I was asked to reset all my credentials which I did. We texted the scammer and he only reading my text and I told him I reported him to XXXX and to the Police.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation