Consumer complaint received 2025-12-08 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: CA

Complaint narrative:
Beginning on XX/XX/XXXX, I contacted IC System after noticing a collection account reported on my credit report. I provided the debt ID number shown on my credit report and my correct personal information. The representative stated that while they did have an account under my name, the personal information associated with that account did not match my actual date of birth or address. I was told verbally that the account would be removed, but no written confirmation was provided. Shortly after this, my credit score dropped and the collection account continued to appear on my credit report. 

On XX/XX/XXXX, after seeing the account still reported, I contacted IC System multiple times : At approximately XXXXXXXX XXXX PST, I called IC System general customer service. The representative confirmed that my personal information does not match the information on file for the collection account. I asked if I could pay the debt just to resolve the reporting, but was told IC System could not accept payment because they could not verify my identity. I was advised to dispute the account through the credit bureaus. 

At approximately XXXXXXXX XXXX  I called again and requested a written dispute letter or deletion letter confirming that the debt was not mine. The representative, XXXX, stated that they could not issue any written communication because they could not verify my identity. She also stated that the date of birth year associated with the debtor in their system is XXXX, which does not match mine, and that the address on file for the debtor is XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA, an address at which I have never lived or been associated. XXXX told me no further action could be taken on my end and that I must dispute the account with the credit bureau. 

At approximately XXXXXXXX XXXX I contacted the IC System Wrong Person/Disputes Department . After I provided my demographic information and the debt ID, the representative disconnected the call abruptly. XXXX XXXX XXXX XXXX, I called again and spoke with another representative, XXXX, in the same department. After confirming my correct personal information, she again stated that my date of birth and address do not match the information associated with the collection account. She also confirmed that the address on file for the account is located on XXXX XXXX. When I requested written confirmation of the mismatch or documentation that the account does not belong to me, she refused and ended the call. 

In my credit reportXXXX XXXX lists the address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX as being associated with me, even though I have never lived at that address or had any connection to it. This inaccurate address appears as reported from XX/XX/XXXX through XX/XX/XXXX. On XX/XX/XXXX, I filed a dispute with XXXX  stating that I have no association with that address. 

IC System has repeatedly acknowledged that the identifying information on the account does not belong to me, but they have refused to remove or correct the inaccurate reporting or provide written confirmation. The collection account continues to appear on my credit report despite clear evidence of mismatched personal identifiers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation