Consumer complaint received 2025-11-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: SYNCHRONY FINANCIAL
State: NY

Complaint narrative:
I am submitting a complaint regarding inaccurate, misleading, and illegal credit reporting by Synchrony Bank on my Amazon Store Card account. 

XXXX. Repeated CO Updates Years After Charge-Off ( Major Violation ) Synchrony Bank charged this account off in XX/XX/XXXX, which is also the Date of First Delinquency ( DOFD ). Despite this, Synchrony continues to report new CO ( Charge-Off ) notations every month for XXXX, XXXX, XXXX, XXXX, and XXXX, including a recent update in XX/XX/XXXX. 

A charged-off account is a closed account. Reporting new delinquency or new CO payment history after the charge-off date is factually impossible and violates : FCRA 623 ( a ) ( 5 ) Illegal re-aging FCRA 623 ( a ) ( 1 ) ( A ) Furnishing inaccurate and misleading information FCRA 611 ( a ) Obligations to report accurately CFPB XXXX XXXX  Guidelines ( Section 6.3 & 7.2 ) Charge-off accounts must NOT report new delinquency statuses or new payment ratings after charge-off This reporting artificially resets the delinquency timeline and misrepresents the recency and severity of the debt. 



XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX standards, furnishers can not : Add new CO notations after charge-off Extend the delinquency sequence Update the account as if it is newly delinquent Refresh payment history after the account is closed Synchrony is violating multiple XXXX  XXXX XXXX fields including : Payment Rating Account Status Compliance Condition Codes Date of First Delinquency matching rules The reporting does not align with XXXX XXXX XXXX or furnishing requirements. 



XXXX. Failure to Conduct a Reasonable Investigation I disputed this account multiple times with all three credit bureaus. 
Synchrony repeatedly verified the tradeline without : Providing documentation Correcting the illegal re-aging Investigating the XXXX XXXX inconsistencies Addressing the DOFD/charge-off timeline This is a violation of : FCRA 623 ( b ) Duty to reasonably investigate disputes FCRA 611 ( a ) ( 1 ) Reinsertion of inaccurate information FCRA 616/617 Willful and negligent noncompliance I mailed Synchrony a direct FCRA 623 ( a ) dispute detailing these violations. They have continued furnishing inaccurate data. 



XXXX. Harm Caused Synchronys illegal reporting : Makes the charged-off account appear new and ongoing Depresses my credit score Interferes with my ability to qualify for a mortgage Misrepresents my payment history Extends the life of a delinquency far beyond what the law allows This is causing immediate and ongoing financial harm. 



Requested Resolution I am requesting that the CFPB require Synchrony Bank to : XXXX. Delete the account entirely from XXXX, XXXX, and XXXX  because the reporting violates FCRA 623 ( a ) ( 5 ), FCRA 623 ( a ) ( 1 ) ( A ), Metro 2 standards, and CFPB guidance on re-aging.

OR 2. Correct the account to accurately reflect : The true DOFD of XX/XX/XXXX The true charge-off date Removal of ALL CO notations after XX/XX/XXXX Removal of any updated delinquency/payment history after charge-off The account can not legally continue reporting in its current form. 

Thank you for your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation