Consumer complaint received 2025-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
To the CFPB and to the Public : This complaint is not being submitted with any illusion of getting helpbecause Wells Fargo doesnt resolve problems. What they do is lie, stall, bully, and harass. They run a corporate scam disguised as customer service, and every layer of their phone supportfrom the clueless operators to the manipulative supervisorsis engineered to frustrate, exhaust, and psychologically beat down anyone who dares to seek basic banking support.

Im filing this not for resolution, but so the public can see exactly how toxic, predatory, and dishonest Wells Fargos call centers really are.

Calls from XX/XX/year>XXXX  Call 1 : The operator refused to take a simple dispute request and instead interrogated me with irrelevant nonsense. Asked for a supervisor. She put me on hold and then deliberately disconnected the call. Standard Wells Fargo maneuver. 

Call 2 : I asked straight up for a supervisor. The operator dumped me on a blank hold, never came back. This is Wells Fargos new version of XXXXXXXX XXXX. They dont hang upthey just abandon the call and hide behind their scripts. They are trained to do this. 

Call 3 : Misrouted to personal banking. The operator refused to transfer to business checking. She demanded my full name but refused to give hersthen dumped me on hold again. Wells Fargo teaches their staff to stonewall, conceal their identity, and abuse their control of the call.

Call 4 : Got a female supervisor who pretended to transfer me to a specialist but flat-out refused to tell me which department. I asked multiple times. She refused, then dropped me into the customer advocacy team, who admitted she was supposed to tell me where the call was going. Another deliberate lie. Another scripted scam.

Calls from XX/XX/year> Attempting to Close Claim Call 1 : Operator sounded like he didnt know where he was. Said he couldnt close business claims because he was personal checking. Thats the level of incompetence running this multibillion-dollar institution. 

Call 2 : Asked for a supervisor again. You already know what happened : blank hold. This is what Wells Fargo trains their people to doleave customers hanging until they give up.

Call 3 : Operator XXXX refused to give a call reference number, then reluctantly gave her employee ID : XXXX. Transferred me to XXXX XXXX, a so-called next-level support rep who refused to give any ID or CRN. No reference number. No accountability. He claimed the previous operator broke policy by giving her employee ID. Then this clown had the nerve to claim hes the only one working in the entire next-level support team. Bold-faced lieI spoke to someone else an hour later. 

Call 4 : Operator XXXX was dismissive, rude, and lazy. Told me to go handle it online. Refused ID, refused last name, and rattled off a reference number so fast it was incomprehensible. When I asked her to repeat it slowlyshe threw me into a dead-end transfer and cut the line. Thats sabotage. 

Call XXXX : XXXX refused to give me any traceable informationno reference number, no ID, nothing. Sent me to next-level support. 

Supervisor XXXX ( XXXX XXXX : XXXX ) : Finally, someone semi-coherent. XXXX was able to close one of the claims and confirmed that : The very first operator could have done itmeaning every call after that was a waste, a lie, or a stall. 

XXXX should have given me the reference number when I asked. 

Its complete XXXX that only one next-level support rep works at Wells Fargo . 

A previous claim I had asked to close days ago is STILL OPEN, proving they dont just ignore youthey flat-out pretend to help. 


Conclusion : A Corporate Scam Disguised as Support Wells Fargo has created a weaponized support system. Its designed not to help, but to protect themselves by wearing down, confusing, and silencing customers. 

They hide their names. 
They refuse to give reference numbers. 
They lie. 
They hang up without hanging up. 
They deliberately sabotage calls. 
They send you in loops. 
They refuse accountability at every level. 
They make sure you can't prove who you talked to or what was said. 

This isnt just negligence. Its abuse. Institutional abuse. 

Im writing this so the public knows exactly what Wells Fargo isa corporate predator hiding behind PR statements and an army of outsourced, spineless, trained-to-lie call center agents who treat customers like garbage.

This is the real Wells Fargo. And its time the public saw them for what they are.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation