Consumer complaint received 2024-04-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: The Aligned Company DBA Extra
State: IN

Complaint narrative:
Subject : Complaint Regarding Non-compliance with the Gramm-Leach-Bliley Act ( GLBA ) and Improper Credit Reporting To Whom It May Concern, I am writing to file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX failure to honor my privacy rights as delineated under the Gramm-Leach-Bliley Act ( GLBA ), particularly referencing 15 U.S.C. 6802-6805, 16 CFR 313.2, and 16 CFR Part 313. This complaint also addresses the improper reporting of a charge-off on my credit reports maintained by XXXX and XXXX. 

Despite my explicit request to opt out of any sharing of my nonpublic personal information with non-affiliated third parties XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX has not complied with the obligations set forth by Congress under the GLBA. As per my understanding, financial institutions must protect the security and confidentiality of customers ' nonpublic personal information ( 15 U.S.C. 6801 ) and are required to provide customers with a reasonable opportunity to opt out of such disclosures before they occur ( 16 CFR 313.8 ). 

Moreover, I have not received any notices from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) informing me of my right to opt out, which is a clear violation of the requirements to provide initial and revised privacy notices ( 16 CFR 313.4 and 313.8 ). This lack of communication has deprived me of the opportunity to exercise my opt-out rights and has led to the unauthorized sharing of my sensitive information. 

Additionally, I would like to bring to your attention the erroneous reporting of a charge-off on my credit reports. A charge-off, under certain circumstances, can be considered as income and should not be reflected as an outstanding debt on my credit report. This misreporting has unjustly affected my credit score and potentially my financial reputation. 

Furthermore, as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX are both publicly traded entitys, they both have fiduciary duty to its shareholders to accurately represent financial transactions. As a stakeholder and in my interactions with the institution, there has been an expectation of adherence to both regulatory compliance and ethical financial practices. 

In light of these concerns, I urge the CFPB to take immediate action to investigate these violations of the GLBA and to enforce corrective measures againsXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) I also request that the CFPB facilitate the removal of the incorrect charge-off entry from my credit reports with XXXX and XXXX. 

I have attached a copy of my previous opt-out request letter, witnessed and notarized on the XXXX XXXX XXXX XXXX XXXXXXXX  for your reference. 

I appreciate your prompt attention to this matter and expect a timely resolution. Please contact me if you require further information or documentation to assist with this complaint. 



Attachment : Opt-Out Request Letter Notarized on XXXX-

Company response to consumer: Closed with explanation