Consumer complaint received 2026-04-01 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Firstsource Business Process Services, LLC
State: RI

Complaint narrative:
I am a Rhode Island consumer filing a complaint against First Source Advantage LLC, XXXX XXXX XXXX XXXX, XXXX, New York XXXX, for violations of the Fair Debt Collection Practices Act in connection with their attempts to collect an alleged XXXX XXXX XXXX credit card debt, account ending in XXXX. My XXXX credit report pulled XX/XX/XXXX confirms First Source Advantage pulled my credit on XX/XX/XXXX and XX/XX/XXXX, establishing them as the first purchaser of this account from XXXX XXXX. I received two collection letters from First Source Advantage dated XX/XX/XXXX and XX/XX/XXXX. Violation 1 Attempted to Collect Wrong Amount on Two Separate Occasions : XXXX XXXXXXXX XXXX own letter to me dated XX/XX/XXXX confirms the correct balance of account XXXX as {$3600.00}. Both of First Source Advantage 's collection letters dated XX/XX/XXXX and XX/XX/XXXX stated the balance as {$3600.00}, an overstatement of {$0.00}. First Source Advantage never corrected this error in either letter. Under the FDCPA, any misstatement of the amount owed regardless of magnitude violates 15 U.S.C. 1692e ( 2 ) ( A ). I hold both First Source Advantage letters confirming the overstated balance and the XXXX XXXX letter confirming the correct balance. Violation 2 Misrepresentation of Standing to Collect : XXXX XXXXXXXX XXXX XX/XX/XXXX letter states that account XXXX was sold to XXXX XXXX XXXX on or about XX/XX/XXXX. First Source Advantage was pulling my credit on XX/XX/XXXX and XX/XX/XXXX and sending collection letters in XXXX and XX/XX/XXXX more than eleven months before XXXX XXXX XXXX stated sale date to XXXX. This confirms First Source Advantage was the first buyer in a chain of at least three successive sales. Despite this, First Source Advantage 's letters referenced only XXXX XXXX as the original creditor and made no disclosure of their position in the ownership chain, of the fact that the account would be transferred to subsequent collectors, or of any assignment documentation establishing their right to collect. Collecting on a debt without disclosing the complete ownership history and without providing documentation of a lawful assignment misrepresents the legal status of the debt under 15 U.S.C. 1692e ( 2 ) ( A ). Violation 3 Unaccounted Prior Payment Instrument : Prior to the charge-off of account XXXX, I transmitted an indorsed payment coupon to XXXX XXXX via USPS Certified Mail with confirmed signed delivery. XXXX XXXX never acknowledged, rejected, or accounted for this instrument. First Source Advantage, as the first purchaser, acquired the account with this unresolved obligation outstanding and made no accounting for it in either of their collection letters. The balance they attempted to collect can not be verified as accurate without resolving the disposition of this prior instrument. I hold both First Source Advantage collection letters confirming the overstated balance, my XXXX credit report confirming their XX/XX/XXXX inquiry dates, and a certified mail receipt confirming XXXX XXXX XXXX receipt of the prior instrument. I respectfully request the CFPB investigate these violations and create a formal regulatory record of this conduct. Important note on timing : The FDCPA has a one-year statute of limitations for private civil actions. First Source Advantage 's letters are dated XX/XX/XXXX and XX/XX/XXXX, meaning the private litigation window for those specific letters has expired as of the date of this complaint. This CFPB complaint is filed to create a permanent regulatory record of these documented violations. The CFPB complaint process has no statute of limitations and these violations are part of a broader pattern of misconduct across a three-collector chain that includes XXXX XXXX XXXX and XXXX XXXX XXXX XXXX against whom separate CFPB complaints are being filed simultaneously.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation