Consumer complaint received 2026-03-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Speed1, Inc
State: IN

Complaint narrative:
I am filing this complaint against XXXX XXXX ( Speed1 INC ) for denying me access to my Bitcoin assets, failing to investigate fraud, and refusing to provide any meaningful customer support. I have been attempting to resolve this issue since XX/XX/XXXX. I have contacted the company more than twenty times and have only received automated responses. No human representative has reviewed my case, and no investigation has been opened. On XX/XX/XXXX, I was told my account was restricted due to alleged chargebacks. No evidence, documentation, or explanation was provided, and I was not given any opportunity to dispute the claim. Despite this restriction, my account continued receiving Bitcoin deposits, which raises serious concerns about the legitimacy of their actions. I am also a verified victim of identity theft and reported unauthorized activity. XXXX XXXX failed to investigate, failed to open a fraud claim, and ignored all supporting documentation. I am disabled and live on a fixed income. These funds are critical for my survival, including covering rising medical costs. My condition, including XXXX, has worsened due to the stress of being denied access to my money. XXXX XXXX has also blocked my access to customer support after I requested escalation. I believe this company is engaging in unfair and deceptive practices by : Restricting funds without due process Refusing to investigate fraud Denying access to support Failing to provide transparency I am requesting immediate assistance in restoring access to my funds and requiring the company to provide a full explanation of their actions. 2. SEC Complaint ( Investment / Crypto Misconduct ) File here : XXXX XXXX XXXX Subject : Digital Asset Platform Misconduct and Withholding of Customer Funds Complaint : I am reporting XXXX XXXX ( Speed1 Inc. ) for withholding access to my Bitcoin assets without explanation, due process, or investigation. Since XX/XX/XXXX, my account has been restricted with no meaningful review. The company claims I initiated chargebacks but has provided no evidence and no way to dispute this claim. No investigation has been conducted, despite my report of identity theft and unauthorized activity. The platform continues to accept Bitcoin deposits into my account while simultaneously preventing withdrawals, which raises serious concerns about consumer protection and potential misconduct. Additionally, the company has refused all escalation attempts and has blocked my access to customer support. As a disabled consumer on a fixed income, this has caused significant financial harm and hardship. I am requesting that this matter be reviewed for potential violations involving : Misrepresentation Improper handling of customer assets Failure to provide transparency and due process 3. Indiana Attorney General Complaint File here : XXXX XXXX XXXX Complaint : I am a resident of XXXX XXXX , Indiana, filing a complaint against XXXX XXXX ( XXXX XXXX ) for denying me access to my Bitcoin funds and refusing to investigate fraud. Since XX/XX/XXXX, my account has been restricted without explanation. I have contacted the company over twenty times and have only received automated responses. They claim I initiated chargebacks but have provided no proof and no opportunity to dispute the claim. No fraud investigation was conducted, despite my report of identity theft. I have since been blocked from customer support entirely. I am disabled and rely on a fixed income. These funds are essential for my living expenses and medical care. The stress from this situation has worsened my health conditions. I believe this company is engaging in deceptive and unfair business practices by withholding consumer funds without due process. I am requesting assistance in : Restoring access to my funds Investigating this companys practices Preventing harm to other consumers

Company response to consumer: Closed with explanation