Consumer complaint received 2025-06-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
b"I have received a current credit report from your organization. Right after judging the various records, it is clear that the following accounts appear with no regard for accuracy as necessary by the Fair Credit Reporting Act.\n\nAlso, please check the discrepancies below and fix them, so all the parameters are the same across Equifax, XXXX and XXXX as REQUIRED by the Metro 2 System, or delete the derogatory item(s).\n\nHere are some key points from the FCRA relevant to enforcing consistent parameters:\n\n1. Accuracy of Information: The FCRA mandates that consumer reporting agencies must follow reasonable procedures to ensure the maximum possible accuracy of the information they report. This implicitly requires some degree of standardization.\n\n2. Reinvestigation of Disputed Information: When consumers dispute the accuracy of information in their credit reports, the credit bureaus are required to reinvestigate and correct any inaccuracies. Uniform account identifiers, like Account IDs, facilitate this process and help maintain consistency.\n\n3. Data Furnishers Requirements: The FCRA imposes duties on entities that furnish information to the credit bureaus. Data furnishers must provide complete and accurate information, and adopting standardized parameters would assist in maintaining compliance.\n\n4. Consumer Disclosures: The FCRA grants consumers the right to see the information in their credit files. Consistent reporting formats across credit bureaus make it easier for consumers to understand and verify their information.their information.\n\nXXXX\XXXX\tEquifax\nCreditor's Name\XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nPayment Status\tCollection/Chargeoff\tCollection/Chargeoff\tLate 120 Days\nType of Loan\t\t\tCollection\n\nEquifax\tXXXX\tXXXX\nCreditor's Name\tXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nPayment Status\tLate 120 Days\tCollection/Chargeoff\tCollection/Chargeoff\nType of Loan\tCollection\t\t\n\nXXXX\tEquifax\tXXXXnCreditor's Name\tXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nPayment Status\tCollection/Chargeoff\tCollection/Chargeoff\tLate 120 Days\tCollection/Chargeoff\nType of Loan\tCredit Card\tUnknown - credit extension, review, or collection\tCollection\t\n\nXXXX\tEquifax\nCreditor's Name\tXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nOpen / Close Status\tDerogatory\tPaid\tDerogatory\nType of Loan\tCredit Card\tCredit Card\t\n\nXXXX\tEquifax\nCreditor's Name\tXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXLast Reported DateXXXX\nType of Loan\tCredit Card\tCredit Card\t\n\nTXXXXEquifax\XXXX\tEquifaxXXXX\nCreditor's Name\tXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nPayment Status\tCollection/Chargeoff\tCollection/Chargeoff\tCollection/Chargeoff\tCollection/Chargeoff\tLate 120 Days\tCollection/Chargeoff\nType of Loan\tCredit Card\tCredit Card\t\tUnknown - credit extension, review, or collection\tCollection\t\n\nXXXX\tEquifax\nCreditor's XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX\nType of Loan\tCharge account\tCharge account\t\n\nCreditor Information:\n\nXXXX XXXX  Account ID: XXXX XXXX  This account was reported as a collection, but I don't recall it, so I am asking that you inquire the creditor if they have a signed contract or paper from me. Unless this paper is produced or the account is unverifiable, I required to update my credit report and remove this negative.\n\nI am actually worried about the consequences of this error because I am in the procedure of asking for a loan.\n\nI politely request some instrument that has my signature on this account or the items should be deleted from your report during the next 30 days.\n\nUnder federal law, you have thirty (30) days to finish your investigation. Also, be advised that the description of the process employed to ascertain the accuracy and completeness of the information and facts is hereby requested as well, to be supplied within fifteen (15) days of the completion of your investigation."

Company response to consumer: Closed with non-monetary relief