Consumer complaint received 2026-02-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Complaint Against Capital One Prolonged Account Restriction, Improper Fees, Credit Reporting Harm, and Failure to Conduct Reasonable Investigation Since XX/XX/year>, XXXX XXXX has restricted my 360 Checking account and denied me access to my funds for nearly two months. Despite contacting Capital One more than a dozen times over the past seven weeks, I have not been provided with a clear or documented explanation for the restriction or the pending account closure. I have also been denied meaningful escalation to a supervisor. Financial institutions have an obligation to provide clear communication regarding account restrictions and to handle consumer funds in a manner consistent with applicable banking regulations and fair banking practices. The prolonged restriction of my funds without explanation or resolution has caused significant financial hardship, particularly as I have been unemployed for the past four months. Further, my restricted checking account remained linked to my Capital One credit card for automatic payments. When my credit card payment became due, Capital One attempted to process payment from the restricted account, resulting in a nonsufficient funds designationeven though sufficient funds were present but inaccessible due to Capital Ones own restriction. As a result, I was assessed : {$25.00} return payment fee {$25.00} additional miscellaneous fee I was not provided advance notice that payment attempts would continue while my account was restricted, nor was I given an opportunity to prevent the resulting fees. This action appears inconsistent with reasonable servicing standards and has resulted in negative credit reporting. My credit score dropped more than XXXX points as a direct consequence. Pursuant to the Fair Credit Reporting Act ( FCRA ), furnishers of information have a duty to report accurately and correct information that results from error. The negative reporting in this instance stems from Capital Ones internal account restriction and fee assessment process. Additionally, on XX/XX/year>, I filed a dispute regarding a returned merchandise charge totaling {$280.00}. The items were returned, and I provided all documentation requested by Capital One at the time of request. Despite this, my claim was denied. My attempts to have the matter reopened have been refused. Under the Fair Credit Billing Act ( FCBA ) and applicable dispute investigation standards, creditors are required to conduct a reasonable investigation when a consumer provides supporting documentation. To date, I have not received documentation demonstrating that a reasonable investigation was performed. Given the prolonged restriction of funds, improper fee assessment, negative credit impact, and refusal to meaningfully reinvestigate my dispute, I respectfully request the following : 1. A written explanation for the account restriction and legal basis for the pending closure 2. Immediate release of my funds 3. Reversal of all fees resulting from payment attempts during the restriction period 4. Correction of any inaccurate or adverse credit reporting related to this matter 5. Reopening and good-faith reinvestigation of the {$280.00} dispute claim, with written findings I am filing this complaint after exhausting all reasonable efforts to resolve the matter directly with Capital One.

Company response to consumer: Closed with explanation