Consumer complaint received 2024-05-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
This is regarding case # XXXX that CFPB closed based on false information provided by Wells Fargo XXXX Below is the entirety of Wells Fargo 's letter and one statement " We can confirm the letter was released to the Unites States Postal Service ( USPS ) on XX/XX/XXXX, and are unable to determine why the postage on the envelope is dated XX/XX/XXXX '' is false. I have attached the picture of the letter Wells Fargo sent that shows they indeed lied that this letter was mailed out on XX/XX/XXXX. It was mailed out on or after XX/XX/XXXX, which arrived at our office on XX/XX/XXXX, a day after ALL our private and confidential information was released to an adversary without our permission. Wells Fargo should be ashamed of itself for only caring about self preservation, putting customers ' needs last. We sued a party for Fraud, which improperly subpoenaed our records bypassing our attorney, which is completely illegal. We have filed with the court to sanction the other side but at this point it is too late because Wells Fargo did not bother to ask us ( the customer ) if the subpoena was proper. Nobody ever allows records to be released without a challenge and this should have been a huge red flag for Wells Fargo to reach out to us to ask but neglected to do so. Subpoenas are always challenged and Judges decide to release data, not opposing counsel. We will sue Wells Fargo for violating our privacy rights. Wells Fargo ought to be punished for such egregious behavior. Shame on you. 





Wells Fargo case number : XXXX Account number ending in : XXXX Consumer Financial Protection Bureau, case number : XXXX Business name : XXXX XXXX XXXX 

Dear XXXX XXXX : Thank you for contacting us. We completed our research and are providing details to address your concerns. 

About your concern We received the concerns you shared with the Consumer Financial Protection Bureau ( CFPB ) on XX/XX/XXXX. Your concern references a legal order that was presented to Wells Fargo for a release of your information. Additionally, you stated your attorney was not notified of this information and Wells Fargo released records to an unauthorized party without your knowledge. Furthermore, you stated this request was made on XX/XX/XXXX, and Wells Fargo mailed a notice to you on XX/XX/XXXX, however, you received the letter on XX/XX/XXXX. 



After a review of your concerns, we can confirm on XX/XX/XXXX, Wells Fargo received a California subpoena dated XX/XX/XXXX, with a production date of XX/XX/XXXX. The subpoena included a copy of a Notice to Consumer ( NTC ) with proof of service by mail. Our records indicate, the NTC was served on XXXX XXXX, which court records confirm is your attorney. 



Wells Fargo did not receive any objection or motion to void or reject the subpoena, therefore, Wells Fargo had a legal obligation to produce the documents, which consisted of bank statements from XX/XX/XXXX, to present for deposit accounts belonging to the business of XXXX XXXX DBA XXXX XXXX XXXX XXXX 



Additionally, Wells Fargo notified XXXX XXXX, by letter dated XX/XX/XXXX. Please be advised, per the Business Deposit Account Agreement, we may but are not required to provide notice of legal process relating to your accounts, however this is done as a courtesy to our customers. We can confirm the letter was released to the Unites States Postal Service ( USPS ) on XX/XX/XXXX, and are unable to determine why the postage on the envelope is dated XX/XX/XXXX. 



Based on this information, we can confirm all applicable laws and internal procedures were followed in fulfilling this legal order. Should you have additional questions, we respectfully request you contact your attorney or the requesting party directly in one of the following ways : By Phone : XXXX Mail to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX For additional questions or to receive a copy a copy of the legal order, please call us at XXXX, Monday through Friday, XXXXXXXX XXXX. to XXXX XXXX Central Time. 



For more information, please refer to the Legal Process topic on page 38 in the Deposit Account Agreement. You can access a full copy of the agreement at your local Wells Fargo branch, or by visiting us online : Access wellsfargo.com/XXXX Enter your ZIP code, if prompted Select " Deposit Account Agreement ( PDF ) '' Please refer to the Business Account Addenda ( PDF ) on this webpage for any updates we may have made to this Schedule as part of our Disclosures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation