Consumer complaint received 2024-10-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Selene Holdings LLC
State: IL

Complaint narrative:
I overpaid monies related to my mortgage account beginning XX/XX/XXXX, that accrued to a surplus of XXXX as of the XX/XX/XXXX statement, by paying my home property taxes directly to the XXXX XXXX XXXX XXXX 's office on XX/XX/XXXX in the amount of {$4600.00}. The Selene Finance LP as the servicer who escrow 's monies for taxes and insurance in the monthly amount of {$790.00}, did not refund to me the surplus. The surplus has been in XXXX for XXXX months. 

I seek to keep the account in good standing and thus request this loan service company Selene Finance LP on behalf of XXXX XXXX XXXX XXXX XXXX XXXX from my excess surplus that I OVERPAID and immediately transfer and apply the monies to my XX/XX/XXXX payment in the amount of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  {$2100.00} from my Escrow account balance surplus be made Instanter prior to XX/XX/XXXX. 

This is the letter that I sent to Selene Finance via fax at XXXX, and via email to XXXX, and vis certified mail U.S.P.S. 

XXXX XX/XX/XXXX DELIVERED VIA XXXX. CERTIFIED MAIL ON XX/XX/XXXX RE : Loan Servicing account number XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX IL XXXX Selene Finance LP XXXX : Customer Service Department XXXX XXXX XXXX, XXXX XXXX XXXX, Texas XXXX Selene Finance LP XXXX : Customer Service XXXX XXXX XXXX XXXX XXXX, PA XXXX Selene Finance LP XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX Dear Selene Finance XXXX Partner Investor : I overpaid my Escrow, dating back to XX/XX/XXXX, and am requesting that monies in my current Escrow Account which are reported as {$6500.00} as of the Mortgage Statement dated XXXX, XXXX, XXXX are transferred and applied to my monthly regular payment for loan account number XXXX, for transaction activity payment with balance due for XX/XX/XXXX in the amount of {$2100.00}. I respectfully request that this transfer of escrow funds be performed by Selene Finance, XXXX and applied to prior to the grace period payment ending date of XX/XX/XXXX. 

My overpayment of Escrow occurred because I paid property taxes directly to XXXX XXXXXXXX XXXX XXXX  on XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX Bank XXXX number XXXX in the amount of XXXX XXXX XXXX XXXX XXXX XXXX Dollars and XXXX XXXX Cents, {$4600.00}, whereas Selene Finance had been accruing my monthly Escrow to cover these incoming taxes, and did not issue a payment, seeing that the property taxes were paid directly by me. This amounted to a pre-accrual of XXXX as a surplus in my account, that normally would be refunded to me within 30 days per XXXX Escrow accounts., as borrower making payments SS # XXXX. 

My escrow balance on XX/XX/XXXX was reported on mortgage statement XX/XX/XXXX issuance as {$9500.00}, but was actually {$10000.00} with my XX/XX/XXXX payment of {$2100.00}. My escrow balance on XX/XX/XXXX was reported on mortgage statement XX/XX/XXXX issuance as {$8700.00}, but was actually {$9500.00} with my XX/XX/XXXX payment of {$2100.00}. My escrow balance on XX/XX/XXXX was reported on mortgage statement XX/XX/XXXX issuance as escrow balance {$8700.00} and the correlated payment I made was {$2100.00} on XX/XX/XXXX was {$2100.00}. My Escrow balance as of XX/XX/XXXX was reported as {$7900.00} as listed on mortgage statement XX/XX/XXXX but was actually {$8700.00} based on my XX/XX/XXXX payment of {$2100.00}, which did not apply the {$790.00} I paid into XXXX on that statement ending date. 

I believe that transferring XXXX XXXX XXXX XXXX XXXX Dollars and Fifty-Eight Cents {$2100.00} from my Escrow account balance surplus, versus refunding the Escrow as a function of RESPA regulations due to the fact that prior Escrow refund in XXXX was issued via check in my name and that of my ex-husband, which has no name on title. This then required me to have Selene Finance LP cancel the refund check and internally apply the overpayment of XXXX in XXXX. 
The property is titled solely in my name, XXXX XXXX XXXX and I have made all of these referenced correlated payments timely. 
I seek to keep the account in good standing and thus request this transfer XXXX XXXX XXXX XXXX XXXX Dollars and Fifty-Eight Cents {$2100.00} from my Escrow account balance surplus be made Instanter prior to XX/XX/XXXX. 
Additionally, I would appreciate removal of {$120.00} in late fees that have sat on the account for more than 9 months during timely payments. 


Very truly yours, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX XXXX XXXX

Company response to consumer: Closed with explanation