Consumer complaint received 2026-05-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: American Credit Acceptance, LLC
State: GA

Complaint narrative:
Primary Issue : Vehicle repossession, sale following restoration payment, failure to credit account, and wrongful credit reporting Secondary Issues : Unlawful repossession Failure to apply proceeds from vehicle sale False and misleading statements Wrongful credit reporting ( late payments ) ________________________________________ SECTION XXXX : DETAILED COMPLAINT A. Summary of Complaint XXXX XXXX XXXX hereby files this formal complaint against American Credit Acceptance , LLC ( " ACA '' ) for multiple violations including : ( XXXX ) the sale of his vehicle after he had made full payment for its restoration ; ( XXXX ) failure to deduct monies paid from the total amount due on the vehicle ; ( XXXX ) providing contradictory information regarding his account status ; ( XXXX ) wrongfully reporting late payments on a vehicle that was illegally taken ; and ( XXXX ) making false and misleading statements about the vehicle and his account status throughout this process. ________________________________________ B. Factual Background The Consumer Financial Protection Bureau 's own data shows that credit or consumer reporting complaints surged XXXX percent in XXXX compared to prior years, with credit reporting remaining the financial product that generated the most complaints for the fifth consecutive year. XXXX XXXX 's experience with American Credit Acceptance fits squarely within this pattern of abusive credit reporting and collection practices. ACA has a documented history of similar complaints. A review of consumer complaints against XXXX reveals a troubling pattern of conduct including wrongful repossession after payment was made, failure to apply sale proceeds correctly, and deceptive communications. Particularly relevant to XXXX XXXX 's case is a nearly identical complaint where a consumer paid {$2100.00} to redeem their vehicle, was told to " give it an hour '' before pickup, only to discover ACA had already sent the car to auction despite accepting the restoration payment. In that case, the consumer reported : " ACA told me every time I called the release was sent and to wait an hour '' while the vehicle remained at auction. When the consumer 's mother spoke to a XXXX, the XXXX refused to transport the vehicle back. This mirrors XXXX XXXX XXXX experience almost exactly. Additional complaints against ACA include : Failure to apply insurance proceeds : XXXX consumer reported that XXXX lost a {$26000.00} insurance check and continued charging daily interest while claiming they could not find the payment. Wrongful deficiency balances : A consumer reported that after their car was repossessed and sold for XXXX ( appliedtoaXXXX principal ), their balance remained nearly XXXXdespitehavingpaidapproximatelyXXXX total including payments and the sale credit. Charging interest while delaying processing : Multiple consumers report ACA continuing to add interest and late fees while " processing '' documents that were already submitted. Credit reporting inaccuracies : A cosigner reported that after paying {$4800.00} to redeem a repossessed vehicle, the account was still being reported as charged off and unpaid even though payments continued to be made. ________________________________________ C. Specific Allegations Against ACA Allegation XXXX : Sale of Vehicle After Restoration Payment Accepted XXXX XXXX made payment to ACA for the full amount required to restore his vehicle. Despite accepting this payment, XXXX proceeded to sell the vehicle rather than return it as promised. This directly mirrors the XXXX complaint where a consumer paid {$2100.00} to redeem their vehicle, was told to wait for pickup, and later discovered XXXX had already sent the car to auction. Allegation XXXX : Failure to Credit Monies Paid XXXX has failed to deduct any monies paid by XXXX XXXX from the total amount due on the vehicle. This is a recurring issue with XXXX, as documented in the XXXX XXXX American Credit Acceptance complaint where the plaintiff alleged that " XXXX did not apply the proceeds of the sale of the vehicle to her account '' and that XXXX " repeatedly assessed a {$25.00} 'other charge ' '' not provided for in the contract. Allegation XXXX : False and Misleading Statements XXXX has provided contradictory information regarding the status of XXXX XXXX 's vehicle and account. This pattern of deception is documented in multiple consumer complaints where XXXX representatives provide inconsistent information about vehicle location, release status, and redemption requirements. Allegation XXXX : Wrongful Credit Reporting XXXX is wrongfully reporting late payments on a vehicle they illegally took from XXXX XXXX. Under the Fair Credit Reporting Act ( 15 U.S.C. 1681 ), creditors must accurately report debt amounts. As noted in legal analysis : " Under the Fair Credit Reporting Act, creditors must accurately report debt amounts and clearly communicate account status changes- including before repossession ''. Allegation XXXX : Contradictory Responses to Prior Correspondence When XXXX XXXX has attempted to resolve this matter with XXXX directly, the company has provided inconsistent responses, claiming the account has been transferred to a third party while simultaneously maintaining that XXXX controls the reporting. This is documented in other XXXX complaints where " XXXX said they didn't have the account but continued reporting negative information to credit bureaus ''. ________________________________________ XXXX Legal Basis for Complaint XXXX. Fair Debt Collection Practices Act ( FDCPA ) - 15 U.S.C. 1692 et seq. XXXX 's conduct constitutes unfair and deceptive debt collection practices. As noted in legal analysis, " the discrepancy between payment history and remaining balance, combined with the lack of notice before repossession, raises red flags about their practices ''. XXXX. Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681 et seq. ACA is reporting inaccurate information to credit bureaus by : Reporting late payments on a vehicle that was illegally taken Failing to update credit reporting to reflect payments made Reporting a balance that does not account for the vehicle sale XXXX. State Consumer Protection Laws XXXX XXXX conduct violates state consumer protection statutes including prohibitions on : Unfair and deceptive acts or practices Failure to properly account for proceeds from sale of repossessed property Misrepresentation of account status XXXX. Uniform Commercial Code - Repossession Requirements Under UCC Article 9, a secured party must : Provide proper notice before repossession Dispose of collateral in a commercially reasonable manner Provide an accounting of the sale proceeds Apply proceeds correctly to the outstanding balance XXXX failed in all of these obligations.

Company response to consumer: Closed with explanation