Consumer complaint received 2022-06-26 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Amsher Collection Services, Inc.
State: TX

Complaint narrative:
AmSher ( XXXX, AL ) is trying to collect on {$680.00} issue on XXXX Account XXXX ( AMSHER XXXX ). See XXXX FTC complaint on XX/XX/XXXX. 
No XXXXXXXX  service but another billing collection agency trying to collect. The company is rated XXXX of XXXX with the XXXX XXXX XXXX Original amount changed from XXXX. 

XX/XX/XXXX Gentlemen/Ladies, With respect to the charge from XXXX of {$680.00} for Account XXXX, my family has never had any family plan phone services from XXXX. We did try to establish a family plan in XX/XX/XXXX ; however, after hours and hours of effort between customer service and the local XXXX store it could not be establish and it turned into a significant waste of time on resolving any issues. I filed a FTC fraud complaint XXXX on XX/XX/XXXX based on the events. Below is a summary of events : XXXX XXXX XXXX : {$140.00} per month for XXXX cell phones XXXX. For existing XXXX phone # XXXX currently with Simple Mobile ( Monthly Cards ). 
XXXX. Done over the phone with XXXX XXXX XXXX XXXX XX/XX/XXXX. 
XXXX. Phone # s were to transfer as part of arrangement. 
XXXX. XXXX XXXX cards ( only things in package ) were sent to home address. 
XXXX. Instructions for simple installation to be sent to XXXX XXXX home email. 
XXXX Credit from XXXX  XXXX to transferred to XXXX accounts on all XXXX phones because it was stated that XXXX owns XXXX  XXXX. 
XXXX. Monthly charge of {$140.00} to be sent to XXXX XXXX credit card. 
Results 1. Could not sign up for the service. 
XXXX. Never got an email, a pin number, nor a passcode -- -at least XXXX hours in trying. 
XXXX. Hours running between the XXXX XXXX and XXXX Customer Service to get the XXXX XXXX cards to work. Different story almost every time from customer care representatives. Multiple hang-ups with customer care representatives not wanting to resolve issues. 
4. XXXX started charging my credit card, made further efforts to resolve the issue because we had no service. Ended up filling out a dispute with my bank twice and cancelling the credit card after second charge. Again, there was another approximate 10 hours trying to resolve the charges with XXXX both at the store and over the phone. 
Collection Phone Calls from XXXX 1. More phone instructions to try to resolve the charges for no service. Another XXXX hours trying to resolve the mess. The store could not resolve it while talking to customer service. 
XXXX Account # XXXX was suspended due to {$680.00} charge. 
1. Last efforts to resolve the problem. More hang-ups by customer service representatives and never being able to talk to a supervisor on the phone. Even the store representatives had no luck. Another 10 hours trying to resolve the mess. 
I have never experienced customer service that is so bad. I seriously wonder how this company can stay in business. There seem to be no flexibility to resolve issues when things are set-up improperly. The arguments between store and customer service personnel make it clear that there are serious training issues. My wife, XXXX, and I spent about XXXX hours ( 95 % of the time was XXXX ) trying to resolve this issue. This situation has resolved XXXX thing, I will never be a XXXX customer nor will I ever recommend anyone be a XXXX customer. 

XXXX XXXX XX/XX/XXXX XXXX, TX Copies of the unusable XXXX XXXX XXXX and the XXXX {$680.00} request letters from XXXX are enclosed.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation