Consumer complaint received 2025-04-15 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: Coinbase, Inc.
State: VA

Complaint narrative:
To Whom It May Concern, I have an account with Coinbase since XXXX. I started to buy alt coins. The first incident, XXXX I started to sell some of my coins. The next day, Coinbase started to block my access to buy or sell on the flatform. Coinbase asked for ID verification and I did summit it. A week later, Coinbase did give the access back ( at this time I have only aproximately {$2000.00}. Then from the XX/XX/XXXX to XX/XX/XXXX I did continue buying coins. The second incident was that I started to sell one of my coins on XX/XX/XXXX XXXX, it was the same patterns, I can only buy coins many as I want and keep the money in Coinbase, there will be no problem, as soon as I sold one of the coin. Coinbase company blocked my access the next day to buy or sell on flatform. Coinbase asked to summit ID verification, I then did everything its asked me to do. But This time, Coinbase kept saying my pictures are blurred, I then resummited multiple times. Each time I resummited there is the new instruction to summited and also its force me to use the phone and asked to down load QR to sign in. I have been used the desktop since the day I opened my account, but at some point Coinbase tried to stop me to use my desktop computer. Its said Devise not recognize. I then sent Coinbase an email to tell them that Coinbase is liar that say Devise not recognize, then the next day, Coinbase let me use and sign in on my computer desk top again, but still blocking access to buy or sell, I have prove for it. Coinbase has many stricks to make sure that investor not be able to get access. Because it needs the money to keep in Coinbase and also stop the client sell off their coins. Coinbase still rejects and try to block my access to buy and sell my coins up until now. It is not resolved the issue.

I want to file a complaint and ask for help to looking into this company. Coinbase held my assets currency quite big amount and did stop me to sell the coins. Coinbase is malpractice company, it held my money against my will ( at this time I have a huge amount of money which Coinbase needed to keep for itself to look good in the wrongful way ). Coinbase took a way the right of the investor right to free trading in business. Coinbase created a lot problem to stop me selling the coin when marked it down and blaming on security issued. Coinbase was wrong for business, It controls the investor 's money the wrongful way. Coinbase is a very bad practice business in the USA. Please help me to investigate this company. And by investigating to bring Coinbase malpractice to light in the public to help many investors like me being abused by this company and its cost me a lot of stress. Coinbase held investor 's money for its conflict of interested gain. Coinbase practices the outlaw of its own way. Coinbase is unfair business by held the investor 's money a long time and use for its gain. Please help for resolvoving this issue and help for better bussiness in future to come. 
Sincerely Yours

Company response to consumer: Closed with explanation