Consumer complaint received 2024-12-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
I am writing to formally document my concerns regarding Wells Fargo 's handling of a fraud case that I initially reported in XXXX. Despite my timely reporting of fraudulent activity, it appears the bank failed to file the fraud report correctly. Upon reviewing my records during tax preparation in XXXX, I discovered that the issue remained unresolved. I subsequently refiled the report, but it was mishandled repeatedly. 

This matter eventually escalated to the Executive Office, where internal disagreements between departments have led to attempts to hold me liable for fraudulent transactions. The justification providedthat I continued to make payments on my credit cardis baseless. I made payments under the assumption that Wells Fargo had addressed the fraud. The transactions in question, exceeding {$10000.00}, include charges for services such as dental and legal expenses that are unrelated to me. For context, I have only ever seen my lifelong dentist XXXX XXXX XXXX XXXX and have not visited a dentist elsewhere in the United States. 

Wells Fargo has also reported this fraudulent account negatively to credit bureaus and charged me fees and excessive interest when I did not pay fraudulent charges. Additionally, my reports to the Executive Office have been lost or mishandled on multiple occasions, as confirmed by Wells Fargo representatives on recorded calls.

These actions raise serious legal concerns and violate the following laws : 1. **The Fair Credit Billing Act ( FCBA ), 15 U.S.C . 1666 : ** - Consumers have the right to dispute fraudulent charges and must not be held liable if proper notice is provided. Wells Fargo 's failure to address my dispute and their imposition of fees and interest violate this law. 

2. **The Fair Credit Reporting Act ( FCRA ), 15 U.S.C . 1681 : ** - Reporting fraudulent information to credit bureaus without conducting a proper investigation and correction after being notified is a violation of the FCRA.

3. **Regulation E, 12 C.F.R. Part 1005 : ** - This regulation protects consumers from unauthorized electronic fund transfers. Wells Fargo 's failure to resolve the fraud case in a timely and accurate manner violates Regulation E.

4. **The Truth in Lending Act ( TILA ), 15 U.S.C . 1601 : ** - Charging interest and fees on fraudulent charges constitutes an unfair and deceptive practice under TILA.

5. **Florida State Consumer Protection Laws : ** - Under Florida 's Deceptive and Unfair Trade Practices Act ( FDUTPA ), businesses are prohibited from engaging in unfair or deceptive practices. Wells Fargo 's actions, including mishandling fraud reports and imposing charges on a fraudulent account, violate these protections. 

Additionally, as a XXXX  XXXX individual, I am entitled to heightened protections under both federal and state laws. Wells Fargos actions, including failing to address fraud, charging excessive fees, and negatively impacting my credit, exacerbate the financial and personal challenges I face.

I request an immediate review and resolution of this matter. Specifically, I demand : 1. A full investigation and written explanation of why Wells Fargo failed to correctly process my fraud report.

2. Immediate removal of all fraudulent charges and negative credit reporting related to this account. 
3. Assurances that my liability for these transactions will be cleared.

4. Corrective action to ensure similar issues do not occur in the future.

Please confirm receipt of this communication and provide a timeline for next steps. Failure to resolve this matter promptly may leave me no choice but to pursue legal action to enforce my rights under federal and state laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation