Consumer complaint received 2024-08-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX - XXXX XXXX. FCRA 607 ( b ) - Accuracy of Information Law : This section requires consumer reporting agencies ( CRAs ) to ensure maximum possible accuracy in the information reported on consumer credit reports. 

Violation : The account type is reported inconsistently across the bureauslisted as " XXXX '' by XXXX and XXXX, and as an " Installment sales contract '' by Experian. Since the account type is critical to how the debt is perceived and managed, this inconsistency is a clear violation of the FCRAs requirement for accurate reporting. 

XXXX. FCRA 611 - Dispute Resolution Law : This section allows consumers to dispute inaccurate or incomplete information on their credit reports. CRAs must investigate disputes within 30 days and correct any inaccuracies. 

Violation : If you have disputed the inaccuracies regarding the account type and status and they remain unresolved, this could constitute a violation of the FCRAs dispute resolution provisions. 

XXXX. FCRA 609 ( a ) ( 1 ) - Disclosure to Consumers Law : CRAs are required to provide consumers with a clear and accurate disclosure of all information in their credit file. 

Violation : The discrepancies in account type and status, particularly where the account is listed as both " Open '' and " Paid, '' may prevent you from fully understanding and addressing the issue. This inconsistency could violate the FCRA 's disclosure requirements. 

XXXX. FCRA 605 ( a ) - Obsolete Information Law : The FCRA prohibits the reporting of adverse information that is older than 7 years ( with certainexceptions such as bankruptcies ). 
Violation : If the account is reported inaccurately, such as showing an " Open '' status when it is actually " Paid, '' and this incorrect status is affecting your credit negatively, it could violate the FCRA 's rules on reporting obsolete or misleading information. 

XXXX. CFPB Regulations - Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) Law : The CFPB prohibits any unfair, deceptive, or abusive acts or practices in connection with consumer financial products or services. 

Violation : Misreporting the account status ( open vs. paid ) and account type ( revolving vs. installment ) could be viewed as deceptive, especially if it misleads creditors or other entities reviewing your credit report. This misclassification could unfairly impact your creditworthiness and financial opportunities, potentially violating CFPB regulations. 

XXXX. 15 U.S.C. 1681e ( b ) - Procedures to Assure Maximum Possible Accuracy Law : CRAs are required to follow reasonable procedures to ensure maximum possible accuracy in the information they report. 

Violation : The inconsistencies in how the account is reported across different bureaus suggest that the CRAs may not have followed the proper procedures to ensure accuracy, potentially violating this section. 

XXXX. 15 U.S.C. 1681s-2 ( b ) - Responsibilities of Furnishers of Information to Consumer Reporting Agencies Law : This section requires furnishers of information, such as the creditor or lender, to ensure that the information they provide to CRAs is accurate and updated regularly. 

Violation : If the furnisher of the information ( XXXX XXXX ) has incorrectly reported the account type and status to the CRAs and has not corrected these discrepancies after being notified, they may be in violation of this law. 

XXXX. FCRA 623 ( a ) ( 1 ) - Duty of Furnishers to Provide Accurate Information Law : Furnishers of information must ensure the accuracy of the information they report to CRAs. 
Violation : Reporting an account as " Open '' when it should be " Paid, '' or misclassifying it as " Revolving '' instead of " Installment, '' constitutes inaccurate information. If the furnisher fails to correct this after being notified, they are violating their obligation under this section. 

XXXX. FCRA 605B - Block Information Resulting from Identity Theft Law : This section allows consumers to request that CRAs block the reporting of any information that results from identity theft, including inaccurate account types or statuses. 

Violation : If the discrepancies in this account are due to fraudulent activity or identity theft and have not been corrected after you notified the CRAs, this could be a violation of this section. 

The purported delinquency and/or derogatory claims listed above lack the essential and mandatory document proof required to substantiate their current, certifiably compliant reporting of negative information, which must also be physically verified, confirmed, and demonstrably accurate, timely, and complete. Given this deficiency, I hereby insist on the immediate and complete removal of all aspects of the alleged negativity, restoring compliance with ethical and legal standards governing consumer credit reporting practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation