Consumer complaint received 2025-05-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: OneMain Finance Corporation
State: PA

Complaint narrative:
In XX/XX/XXXX I was in an accident. I opened a claim with my car insurance company. I recinded the claim as when I disocvered that the pmt would go to the lein but not me, I took it back. I called onemain, explained the situation and told them to come get the car and that I am no longer able to make payments. 

Shortly after that I was contacted by District Manager XXXX who spoke with me and said that they would cut my pmts in half for now ( which they did uphold ) and I made the 1st pmt, I was told that as the insurance company was being so difficult on XX/XX/XXXX XXXX was going to call me back with his legal team so that we call together and get them to send the pmt. I was told by XXXX that if I reopened the claim which I should have never done and got them payment I would be given a portion of the money paid to them. I agreed and verbally understood and XXXX agreed I would get a portion but none set amount was spoken. 

I worked with the insurance company, reopened the claim as I was told to with this info by XXXX. I called onemain and told them about the pmt, the POA paperwork was done and that they would expecting this much. I asked for call back to discuss my portion payment. XXXX did not call me back. I called again a few days later asking, no call back. I called again a few days later, got in touch with XXXX, told me he sees they got the payment ( s ) from the insurance company and said that it was not a good time for him to talk with me, and told me he would call me Tuesday this week at XXXX. He never called. I called again asking for a call back and he has yet to contact me. 

I believe under false pretenses, poor buisness practices, maniuplation and bad advice I was given for their benefit and only their benefit and I am now seeking them to uphold the part of what they told me or this is going to court. I will not give up. 


This is my response to my XXXX  and Attorney General investigation : I am here because they are not submitting truthful information regarding the conversation that I had with their district manager. XXXX, they're also not adding in about how I was told several times and guaranteed that if I read, I opened my insurance claim for my car accident and got the check. To XXXX mean that I would get a portion of the payment, they have yet to do that. And then when I called to talk about it after they received payment, they are now telling me that I only agreed to have my loan lowered with lower payments. But now we're ignoring the fact that they coached me and yeah, ask me With a bribe or whatever you want to call it to get them that payment. I don't care what they send you. I'm telling you the truth and they are doing illegal things and XXXX has messed with the wrong person. 
I will take a lie detector test if I have to and all the notes and everything they did not add in conversations nor did they add every phone encounter. I did not pay my balance as they wanted me to. Because they were ignoring my calls. And since they didn't uphold the part of their end, I'm not upholding my end. Either.

Company response to consumer: Closed with explanation