Consumer complaint received 2024-12-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
This is another complaint besides complaint ID XXXX on CFPB. On complaint ID XXXX I was contacted by XXXX again from Wells Fargo CEO office and I requested my complaint be escalated because they insist I talk to XXXX but the guy thinks they did nothing wrong when I assure you they did. I have yet to hear back from escalation on that complaint. 

In this complaint Wells Fargo mediation was a complete joke. Wells Fargo mediation consists of the mediation girl telling me basically " All she can talk about is the fees for the attorneys on the modification. '' They said the mediation was suppose to be about the modification and I express to her how I am out {$19000.00} and how my mortgage balance is higher now after paying on it for 10 years then it was when I took out the loan. XXXX I had it paid down to {$39000.00} something in XXXX when I had to take the modification because Wells Fargo basically forced me into it. Now it will be more than {$49000.00} if I paid off my loan today and I been paying every month for 6 more years after the modification. 9 years od paying on this loan pretty much and the loan was only for {$45000.00} first starting out. Yet the mediation was suppose to be about the modification but when I mention how I am out around XXXX all the mediation girl keeps saying is I am only here to talk about the attorney fees for the modification nothing else. I know Wells Fargo isn't going to do nothing about this they been a joke the last time I talk to the secretary that answered the phone giving a call back all she kept saying was you need to speak with XXXX. I told her I don't want to speak to XXXX I talked to him last two complaints and XXXX keeps making up excuses see nothing nobody says thinking he is always right. She said hold on ill get XXXX then I'll escalated the case but I doubt she escalated it. I just hung up don't need to speak to XXXX who just makes up excuses. I mean come on now mediation was about the modification then they said it was only about the attorney fees of the modification. So no they lied 110 % if it was about the modification it was only part of 2 % of the modification they played it off as. I called the mediation girl back and told her I didn't agree to it but she has a way of talking like it don't matter take your complaint up with another department of Wells Fargo she is mediation of not the whole modification again just the attorney fees for the modification. Ita a joke they don't care then they sell or transfer my loan to their company who does probably more of their criminal work for them. I mean XXXX XXXX XXXX hasn't even contacted me yet. I called them the other day and I recorded my phone call like I do all my calls with Wells Fargo and now XXXX XXXX XXXX well they tell me my loan information hasn't came through yet and for the first 2 months they won't hold me liable while it transfers in. I told them I don't care I want to know what's going on with my loan so I can pay it. They said they don't know they haven't got it yet. Wells Fargo now don't know they don't have it anymore. Its a freaking joke and they think I haven't been recording all my phone calls with both of them and documenting everything but I have. It's ridiculous how they just transfer people 's loans to companies they have so bad of complaints about its unreal. Not to mention see what customers got their accounts shut down and loans transfered. I bet with every bit of my bottom dollar that it was only those people who got a check back from a lawsuit against Wells Fargo or those who had complained about Wells Fargo. 

So if mediation was suppose to be about the whole modification why was it only about one little piece of the modification attorney fees? I guess us customers really didn't have a fair mediation because Wells Fargo controlled the mediators therfore they told us that they weren't talking about the whole modification yet only 2 % of it. Then after I complained with CFPB several times and you can see i have made complaints with CFPB months later when the mediation settles down Wells Fargo transfers my loan to a company that is known to XXXX people over for Wells Fargo or after Wells Fargo. Check for yourselfs see what accounts Wells Fargo closed down. What loans got transfered. I promise you and bet it will only be those that Wells Fargp knows they can't XXXX over again in the future. Those who made complaints or was part of a settlement or mediation. Ones that didn't I bet Wells Fargo didn't shut their accounts down nor transfer their loans out. Yet people have to wait a long time to get the money in their bank Wells Fargo ends relationships with them and gives them no reason. Just like Wells Fargo transfered my loan and said they don't have to give a reason. I'll tell you the reason it's because I made several complaints. Yet XXXX XXXX XXXX is taking their sweet time and it can be up till 2 months before it all comes through they said on audio recording I recorded.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation