Consumer complaint received 2025-01-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/year> Subject : Request for Description of Investigation Process - Disputed Accounts on my Credit Report Dear CFPB, I am writing to request a detailed description of the investigation process followed by your agency regarding the disputed account on my credit report. Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 USC 1681i ( a ) ( 7 ), credit reporting agencies are obligated to provide a description of the investigation within 15 days of receiving a consumer 's dispute. 
I recently reviewed my credit report and noticed discrepancies in the reporting of an account with XXXX XXXX. The details of the account are as follows : Account Information : Account Number : XXXX High Balance : {$72000.00} Balance Owed : {$55000.00} Last Payment : XXXX XXXX XX/XX/year> | Experian : XX/XX/year> | XXXX XXXX XX/XX/year> Dispute Status : Not disputed Payment Amount : {$1300.00} Two-Year Payment History Discrepancies : XXXX and Experian XXXX Late payment reported for XX/XX/year>. 
XXXX : Late payment reported for XX/XX/year> and XX/XX/year>. 
Reason and Evidence of Error : I assert that the reported late payments for XX/XX/year> ( and XX/XX/year> in XXXX case ) are inaccurate. According to my records and payment history, payments were made on time as follows : XX/XX/year> XXXX : Paid on or before the due date. 
XX/XX/year> XXXX : Paid on or before the due date ( specifically for XXXX record ). 
The reported late payments are inconsistent with the terms of the agreement and do not reflect my actual payment history. My records indicate payments were made on time, as outlined in the attached evidence, which includes copies of bank statements and payment confirmations. 
Legal Basis for Dispute : Fair Credit Reporting Act ( FCRA ) : 15 USC 1681e ( b ) : Credit reporting agencies must follow reasonable procedures to ensure maximum possible accuracy. 
15 USC 1681i ( a ) : Credit reporting agencies are required to conduct a timely investigation of disputed information. 
Consumer Financial Protection Act ( CFPA ) : Ensures fair and accurate credit reporting practices.

Truth in Lending Act ( TILA ) : Asserts that payment statements must be mailed in compliance with 15 USC 1666 ( b ). 
Requests : Update the account status to reflect Paid As Agreed and Never Late for the months of XXXX and XX/XX/year>. 
Provide a detailed explanation of the investigation process used to verify the reported late payments. 
Provide documented proof supporting the claims of late payments, including specific dates, amounts, and any relevant communication. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been adhered to, and the account in question should reflect a status of " Paid As Agreed Never Late '' based on the timely payments made. It is imperative that my credit report accurately represents my financial responsibility and commitment to meeting payment obligations. 
If, after a thorough investigation, you are unable to provide verifiable proof of late payments, I demand that the account be promptly updated to reflect its accurate status. Failure to correct this issue will be considered a violation of the FCRA, and I will not hesitate to escalate this matter further. 
Next Steps : Per the FCRA, I request that you conduct a timely investigation and provide a written response within 30 days from the receipt of this dispute letter. I also expect a description of the procedures used in your investigation within 15 days of the disputes resolution, as mandated by 15 USC 1681i ( a ) ( 7 ). 
I appreciate your prompt attention to this matter and expect a resolution that aligns with the legal obligations outlined by the FCRA. Your cooperation is crucial in maintaining the accuracy and fairness of my credit report. 
Thank you for your understanding and swift action. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation