Consumer complaint received 2025-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I am submitting this formal complaint to the Consumer Financial Protection Bureau ( CFPB ) regarding multiple inaccurate, unverifiable, and misleading entries being reported by various furnishers and credit reporting agencies ( XXXX, XXXX, TransUnion ) on my credit report. These inaccuracies are seriously harming my financial reputation and are in direct violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, and the Fair Debt Collection Practices Act ( FDCPA ).

I have repeatedly requested verification, documentation, and corrections from the credit bureaus and furnishers, but they have failed to comply with their legal obligations under FCRA Sections 602 ( A ), 607 ( B ), 609 ( A ), and 611 ( A ). Below is a list of the inaccurate items, the issues associated with each, and how they are violating my consumer rights.

WRONG ADDRESSES XXXX XXXX XXXX XXXX XXXX XXXXXXXX WRONG ADDRESS This address is also completely unrelated to me. I have never received mail, lived, or conducted any financial business from this location. Maintaining this false address violates FCRA Section 607 ( b ) regarding the duty of accuracy. Please provide proof linking me to this address or delete it from my file.

ACCOUNT DISPUTES XXXX XXXX  XXXX High Balance : {$12000.00} | Date Opened : XX/XX/XXXX Charge Off I have no knowledge of this account being charged off. There was no valid written notice or verification of default provided to me as required under FCRA Section 611 ( a ) and 15 U.S.C. 1681s-2 ( b ). If this account can not be substantiated with my signed agreement and payment history, it must be immediately deleted for violating federal credit reporting laws. 
XXXX XXXX XXXX XXXX High Balance : {$17000.00} | Date Opened : XX/XX/XXXX Charge Off This account is inaccurately marked as charged off. I have no recollection of ever defaulting, and no official documentation was ever sent to notify me. Under FCRA 609 ( a ) ( 1 ), I am requesting a copy of the complete account verification including my original signed agreement and transaction records. If this can not be verified, delete it immediately. 
XXXXXXXX XXXX XXXX  High Balance : {$830.00} | Date Opened : XX/XX/XXXX Late Payment The payment history reported is false and misleading. I never made any late payments to XXXX  or XXXX XXXX. Reporting such errors violates FCRA Section 607 ( B ) and 15 U.S.C. 1681e ( b ). Please correct this information to reflect an on-time payment record or remove it completely. 
XXXX XXXX XXXX High Balance : {$92.00} | Date Opened : XX/XX/XXXX Late Payment This entry is false and unverifiable. I have no history of missing payments on this account. I demand proof of any alleged delinquency. Failure to verify under FCRA 611 ( a ) will result in immediate removal. 
XXXXXXXX XXXX XXXX  High Balance : {$24000.00} | Date Opened : XX/XX/XXXX Late Payment This late payment notation is completely incorrect. I made all payments on time, and this error has damaged my credit score unjustly. Under FCRA 607 ( B ), you must ensure accuracy or delete unverified data.

HARD INQUIRIES UNAUTHORIZED / INACCURATE XXXX ( XX/XX/XXXX ) Unauthorized inquiry, remove immediately. 
XXXX XXXX ( XX/XX/XXXX ) I did not apply for any credit product. 
XXXX ( XX/XX/XXXX ) These multiple inquiries on the same date are unauthorized duplicates, causing damage to my score. Remove all immediately.

SUMMARY OF VIOLATIONS Reporting of wrong and unverifiable addresses violates FCRA 607 ( B ).

Reporting of inaccurate late payments and charge-offs without documentation violates FCRA 611 ( A ) and 602 ( A ).

Reporting collections without validation violates both FCRA 623 ( a ) ( 1 ) ( A ) and FDCPA 809 ( a ).

Conducting unauthorized hard inquiries violates FCRA 604 ( a ) ( 2 ).

Continued reporting after written dispute constitutes willful noncompliance under FCRA 616 & 617.

ACTION REQUESTED I request that the CFPB conduct a full investigation into the actions of the credit bureaus and furnishers listed above. These violations have caused me emotional distress, financial harm, and denial of credit opportunities.

I demand : 1. Immediate deletion or correction of all unverifiable, inaccurate, and unauthorized information.

2. Written proof of each furnishers verification procedures.

3. Confirmation from the credit bureaus once all corrections have been completed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief