Consumer complaint received 2024-06-05 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: Nelnet, Inc.
State: MN

Complaint narrative:
On XX/XX/year> I emailed faxed and uploated a letter to Firstmark Services requesting information on how to apply for cancellation of my private student loans. 

Contents of letter : " Dear Firstmark Services, I am requesting information on how to apply for cancellation of my private student loans on the basis of fraud and misrepresentation by my school, XXXX XXXX. I have already had my federal student loans from XXXX XXXX XXXX from approval through the XXXX XXXX to XXXX. I am entitled to a process for private student loan relief because of my schools misconduct. My School misrepresented its job placement rates, my school misrepresented the demand for graduates in my field, my school misrepresented its partnership with employers, my school mislead me into believing I would be hired before graduating, and my school mislead me with false marketing and false information to choose their school over others. In addition to the misconduct of my school, my private student loans were initiated and initially serviced through XXXX XXXX, now XXXX. XXXX XXXX with their predatory lending steered me towards multiple years of forbearances and interest only payments instead of income-driven repayment plans, and XXXX XXXX would not allow me to release my cosigners. Please provide me with the information for the process for private student loan relief due to my schools misconduct and the predatory lending and misconduct from my initial loan servicer. 
Thank you, " Firstmark Services replied on XX/XX/year> just saying, " Unfortunately, as this is not a federal loan, it is not eligible for loan forgiveness. '' My initial private student loan servicer was XXXX, XXXX now has an application for my situation to have my loans XXXX. I had issues with XXXX so I refinanced to XXXX XXXX. XXXX XXXX then sold my loans to Firstmark Services. I can not apply through XXXX since they no longer service my loan. 

I'm going through these steps based on information I found through The XXXX on XXXX XXXX XXXX. Not until now did I feel I could take any action towards my private student loans so I never contacted XXXX about my school 's misconduct and I never knew I could report my loan servicer otherwise I would have reported XXXX XXXX while they were still my loan servicer. 

It is unfair for students who had to take out private student loans to not be protected in situations like this. There is proof for this misconduct of my school, XXXX XXXX and for my initial loan servicer, XXXX XXXX XXXX 

I contacted XXXX XXXX on XX/XX/year> by phone to get more detailed loan information about my loan details but I was told I need to get my information from Firstmark Services since they service my loan now but I want to see my loan contract and payment details from them. XXXX XXXX no longer has access online for past student loans. XXXX XXXX started a recovery case for me to see if they can find any of my account history. They said they will email it to me but currently they said they don't have that information available.

Company response to consumer: Closed with explanation