Consumer complaint received 2025-11-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Self Financial Inc.
State: MO

Complaint narrative:
I am submitting this complaint regarding XXXX XXXX unlawful reporting of late payments and derogatory information on an account that has been closed and fully paid with a XXXX balance since XX/XX/XXXX. Despite this, XXXX XXXX  continues to falsely report late payments and delinquencies extending into XXXX and XXXX, which is factually impossible and legally prohibited. These actions constitute widespread violations of the Fair Credit Reporting Act ( FCRA ), GrammLeachBliley Act ( GLBA ), Regulation P, Truth in Lending Act ( TILA ), the Consumer Financial Protection Act, and the FTC Act. 

Below is a clear breakdown of each law and how XXXX XXXX  violated it : 15 U.S.C. 1681e ( b ) requires furnishers to ensure maximum possible accuracy. XXXX reported late payments in XXXX on a paid, closed XXXX loan, which is impossible and misleading. 

15 U.S.C. 1681i requires a lawful reinvestigation of disputes. XXXX ignored multiple disputes and recycled the same response, demonstrating no investigation occurred.

15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) prohibits reporting information known to be inaccurate. XXXX knowingly furnished false late payments years after account closure. 

15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ) requires correction of errors. XXXX failed to correct the false data after notice. 

15 U.S.C. 1681s-2 ( b ) requires review of evidence and modification or deletion after a bureau-initiated dispute. XXXX did neither. 

15 U.S.C. 1681b ( f ) prohibits furnishing information without permissible purpose. After closure and a XXXX balance, XXXX lacked any lawful purpose to continue furnishing derogatory data. 

15 U.S.C. 1681c ( a ) limits the reporting of obsolete or misleading information. Posting new delinquencies on a closed paid account violates this standard. 

Under the GLBA, 15 U.S.C. 6801 and 15 U.S.C. 6802, XXXX improperly disclosed non-public personal information through unlawful and repeated furnishing of false transactional data. 
Under Regulation P, 12 C.F.R. 1016.3, 1016.10, and 1016.11, XXXX had no documented authorization or permissible purpose to re-disclose or share negative information after account closure. 

Under TILA, 12 C.F.R. 1026.13, XXXX failed to address and correct inaccuracies related to the accounts reported status. 

Under the Consumer Financial Protection Act, 12 U.S.C. 5531 ( c ) and 5536 ( a ), XXXX engaged in unfair, deceptive, and abusive acts by furnishing impossible delinquencies that damage my creditworthiness. 

Under 15 U.S.C. 45 ( a ) ( FTC Act ), XXXX furnished deceptive, misleading information to third parties, including credit bureaus, lenders, insurers, and employers. 

Requested Resolution : I am not requesting deletion of the tradeline. I want the tradeline to remain because the positive account history benefits my credit profile. However, all late payments, derogatory marks, and inaccurate reporting must be permanently removed. XXXX XXXX  must correct the account to reflect accurate and verifiable data, cease furnishing false information, and provide written confirmation of updates, including the XXXX XXXX codes submitted to the bureaus. 

XXXX XXXX  actions have caused direct harm to my creditworthiness and financial opportunities. I request the CFPB compel XXXX XXXX  to comply with federal law and correct these unlawful inaccuracies immediately.

Company response to consumer: Closed with explanation