Consumer complaint received 2026-03-30 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: The Outsource Group, Inc
State: TX

Complaint narrative:
First and foremost, Medicredit did NOT send me a notice of debt. Over the phone, they claimed they sent me a notice of debt on XX/XX/XXXX. Keep in mind, this date was XXXX, so I have a hard time believing they actually sent a letter on a federal holiday. On XX/XX/XXXX, I sent a letter to notify Medicredit that the balance they were attempting to collect was currently under active dispute with the original creditor, XXXX XXXX XXXX XXXX XXXX XXXX. I had sent a letter to XXXX XXXX disputing the accuracy of an XXXX XXXX XXXX XXXX charge that did not reflect the services provided. I requested a coding review and supporting clinical documentation directly from the hospital billing department. The hospital refused to answer my letter and instead, sent communication through Medicredit, saying everything was accurate with NO coding review or supporting clinical documentation. On XX/XX/XXXX, I sent another letter to Medicredit, informing them I am still disputing the charge billed under medical code XXXX XXXX XXXX XXXX XXXX XXXX ). For the XXXX time, I informed them this charge is inaccurate and does not reflect the services provided. I was not evaluated or treated by an emergency room physician. I was immediately redirected from the emergency room lobby to another hospital unit. My interaction with the XXXX XXXX was limited to XXXXn, which does not constitute a XXXX XXXX XXXX XXXX evaluation . Consequently, the use of XXXX XXXX XXXX is medically and administratively unsupported. XXXX XXXX upcoded my bill. I, once again, requested a formal coding review and written explanation of the clinical documentation supporting this XXXX XXXX XXXX XXXX charge, including : the XXXX and revenue codes used ; the provider notes supporting XXXX XXXX services ; documentation showing XXXXXXXX XXXX physician involvement ; justification for billing XXXX XXXX XXXX XXXX services. Medicredit responded with a VERY generic statement from the hospital, saying everything on the bill was correct ( with absolutely no clinical documentation supporting this charge ). On XX/XX/XXXX, I sent ANOTHER letter to Medicredit, informing them of the hospitals vague response, and repeated my requests I had sent in my XX/XX/XXXX letter. They never responded to the letter I sent on XX/XX/XXXX. On XX/XX/XXXX, I sent XXXX letter to Medicredit, stating it was a Final Notice regarding their continued failure to provide legally sufficient validation for the debt referenced above. I demanded they : stop all attempts to collect on this debt, as it remains unverified and disputed ; close this file in their office and return it to the original creditor as " unverifiable ; ensure this disputed, unverified debt is not reported to any credit bureaus. I told them that failure to provide written confirmation that this account has been closed within XXXX days of receipt of this letter will result in a formal complaint filed with the Consumer Financial Protection Bureau ( CFPB ) and my State Attorney Generals Office for violations of the FDCPA. I have all of my letters, certified mail receipts, and documentation that can support my case. I would like the CFPBs support in dealing with this matter, as Medicredit is ignoring my demands for a formal coding review and true verification that I was coded correctly.

Company response to consumer: Closed with explanation