Consumer complaint received 2015-08-26 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Seterus, Inc.
State: OR

Complaint narrative:
I have been working with XXXX on a loan modification, through mediaition withwith the assistance of a housing counselor. This process continued for11 mos, all the way to underwriting. Once all documents had beensatisfied my housing counselor withdrew services on XXXX XXXX 2015. ( Note typeNoteEntered onEntered byEntered by organizationXXXX Sent confirmation email XXXX/XXXX/15 XXXX XXXX Pacific XXXX XXXX Mediation Case Manager XXXX Since both parties agree to postpone, I have canceled the Resolution Conference scheduled for XXXX XXXX/XXXX/2015. I 've reserved a new time and date : XXXX/XXXX/2015 XXXX at XXXX. The new date and time works for the XXXX, XXXX and XXXX XXXX/XXXX/15 XXXX Pacific XXXX XXXX Mediation Case Manager XXXX I have re-assigned this case to XXXX in XXXX. The XXXX will be able to do over the phone counseling. I gave their contact info to the XXXX. XXXX/XXXX/15 XXXX Pacific XXXX XXXX XXXX Case XXXX Public General Note Sent XXXX status check e-mail to all parties. Parties have til XXXX NOON to report ready or req postponement, XXXX reports " ready '', The XXXX decided he needed more time for counseling. The XXXX agreed to his req. XXXX/XXXX/15 XXXX XXXX Pacific XXXX XXXX Mediation Case Manager XXXX FOR COMPLIANCE : At this time, the beneficiary has not cited a pooling and servicing agreement as a limitation or prohibition on modifying the terms of the obligation. The NPV may not be used until a complete financial package is received and a decision is reached. XXXX/XXXX/15 XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Sent confirmation email XXXX/XXXX/15 XXXX Pacific XXXX XXXX Mediation Case Manager XXXX XXXX XXXX Since both parties agree to postpone, I have canceled the Resolution Conference scheduled for XXXX XXXX/XXXX/2015. I 've reserved a new time and date : XXXX/XXXX/2015 XXXX at XXXX. This works for the XXXX, works for XXXX, and XXXX. XXXX/XXXX/15 XXXX XXXX Pacific XXXX XXXX Mediation XXXX Manager XXXX XXXX XXXX From XXXX Good morning, I know the deadline has passed, but I am hoping I can still request a postponement. This file service transferred from XXXX XXXX XXXX to Seterus, and I will be the assigned legal assistant for this file going forward. This loan will not be fully boarded in the new servicer 's system until XXXX. I do not believe this allows Seterus enough time to review all documents provided, request anything additional ( if needed ), or to render a decision if all necessary documents have been received. In the interest of having a more productive and meaningful resolution conference for all parties involved, I would like to postpone the meeting so Seterus has sufficient time to review the homeowner for any loss mitigation options available. Please let me know if the other parties agree to this reschedule request. Thank you. Kind regards, XXXX XXXX, XXXX XXXX/XXXX/15 XXXX XXXX XXXX XXXX XXXX Mediation Case Manager XXXX Sent 2wk status check e-mail to all parties. Parties have til XXXX XXXX to report ready or req postponement, XXXX reports " ready '' XXXX requested a last min, pp due to a service transfer. I gave them till XXXX today to get mutual XXXX/XXXX/15 XXXX XXXX Pacific XXXX XXXX Mediation Case Manager XXXX Sent XXXX status check e-mail to all parties. Parties have til XXXX XXXX to report ready or req postponement, the XXXX reports " ready '' XXXX/XXXX/15 XXXX XXXX XXXX XXXX XXXX Mediation Case Manager Public Counselor Note All dox requested have been uploaded and faxed to lender. pc to lender letting them know. PLEASE NOTE that with this activity XXXX has concluded all contractual responsibility for housing counseling, and will no longer be involved in this case. All correspondence should be directed to Grantor. It

Company response to consumer: Closed with explanation