Consumer complaint received 2026-07-02 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
I am reporting XXXX related cryptocurrency fraud incidents in which I was deceived through coordinated social engineering scams originating on XXXX and continuing through XXXX groups. Despite reporting to Wells Fargo, XXXX, and XXXX XXXX, all institutions have declined to reverse or assist with recovery. Fraud Case XXXX ( Wells Fargo XXXX XXXX XXXX XXXX ) Around XX/XX/year>, I was contacted through an online advertisement and invited to join a XXXX group under the pretext of receiving a free robot vacuum from a company ( XXXX XXXX XXXX XXXX XXXX reference XXXX ). After joining the group, I was gradually introduced to what seemed like a legitimate XXXX investment platform. Group members appeared active and shared fake success stories, creating a false sense of legitimacy. I was instructed step-by-step to : Register on a platform Purchase XXXX XXXX XXXX XXXX Transfer funds to a XXXX wallet address Because the instructions appeared structured and credible, I believed the activity was a legitimate investment in trading. Later, I was unable to withdraw funds, and my withdrawal requests remained pending indefinitely with no response from the platform or group administrators. Approximate loss : {$5300.00} Recipient wallet address : XXXX Associated contact numbers used in the scam : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo has declined to reverse or assist with the transaction. Fraud Case XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year>, I was targeted again through a similar scheme involving a XXXX group linked to a supposed XXXX XXXX XXXX XXXX XXXX platform promoted through XXXX XXXX The process mirrored the XXXX scam : Invitation through XXXX after a free robot vacuum promotion Introduction to a fake XXXX XXXX platform Step-by-step instructions to deposit and trade XXXX Fake trading profits shown in the platform interface After depositing funds, I attempted to withdraw money, but all withdrawal requests remained pending and were never processed. Communication from group members stopped or became unresponsive. Approximate loss : {$2500.00} Recipient wallet address : XXXX XXXX contact number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has declined to reverse or assist with recovery. Supporting Evidence I have retained and can provide : XXXX chat records and group messages Screenshots of the platform and trading activity Transaction receipts from XXXX XXXX, Wells Fargo, and XXXX XXXX addresses and transfer records FTC and FBI IC3 complaint confirmations Summary In both cases, I was deceived through coordinated online scams involving social engineering, fake investment platforms, and misleading WhatsApp groups. I did not knowingly authorize payments to scammers. I am requesting a full investigation and reconsideration of liability for these fraudulent transactions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation