Consumer complaint received 2026-04-21 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: WA

Complaint narrative:
I am submitting a complaint regarding a solar loan issued by GoodLeap, LLC in connection with a solar installation performed by XXXX XXXX XXXX XXXX XXXX XXXX ). On or about XX/XX/year>, we entered into an agreement for the installation of a residential solar system, which was financed through a GoodLeap loan in the amount of approximately {$85000.00}. Prior to signing, we were explicitly told by the sales representative that the system, including battery storage, would eliminate our electric bill entirely and that the battery would provide sufficient power for nighttime usage under normal conditions. These representations were a primary factor in our decision to proceed with both the installation and the financing. After installation, the system has not performed as represented. Although the system is operational, we continue to receive electric utility bills, particularly during winter months and overnight usage periods. The battery does not provide the level of nighttime coverage that was described during the sales process. Additionally, the installation and activation process was delayed and poorly coordinated. Panels were installed on XX/XX/year>, but the battery installation was delayed and rescheduled multiple times. Inspection was completed on XX/XX/year>, yet we were later incorrectly informed that we were still waiting on inspection. When we contacted the utility company directly, we were informed that XXXX had not submitted updated plans in a timely manner, which delayed approval and required additional engineering review. We made multiple attempts to obtain updates and clarification from the installer but were given inconsistent and inaccurate information. We also requested information regarding system performance expectations and supporting documentation, which was not clearly provided. The XXXX agreement states that the system was customized to our energy usage and references production estimates, yet the actual outcome does not align with what was represented during the sales process. Furthermore, the GoodLeap loan agreement includes language stating that any holder of the consumer credit contract is subject to claims and defenses that the borrower could assert against the seller. This loan was issued based on representations that have proven to be inaccurate, and we remain obligated under a long-term financial agreement for a system that does not meet the expectations that were communicated to us. We are requesting that GoodLeap conduct a formal review of this matter, including the sales representations made in connection with this transaction, and work toward a fair resolution. This may include loan modification, adjustment, or other appropriate relief based on the circumstances. There were also electrical issues following installation, including burned wiring observed within the electrical panel. Although the contractor later returned and made adjustments, this confirms that the system was not properly installed initially and raises concerns about the quality of the original installation and its impact on system performance and delays. Attached utility billing records demonstrate that while the system reduces costs during certain months, it does not eliminate electric bills and continues to result in significant charges during winter, which is inconsistent with the representations made during the sales process. In addition to ongoing electric bills, we are also obligated to a substantial monthly loan payment of approximately {$780.00}, creating a significant financial burden that does not align with the representations made at the time of sale. These issues materially affected the value and performance of the system that the loan was based on.

Company response to consumer: Closed with explanation