Consumer complaint received 2026-06-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: ME

Complaint narrative:
In XX/XX/XXXX I received a bill from best buy charged to my best buy card in the amount of {$100.00}. I had no idea what the charge was for and filed a fraudulent charge complaint. The charge was removed from the card ( XXXX ). I called citibank who issues the cards and canceled the card believing the charge to be fraudulent and requested a replacement card. Citibank immediately put the {$100.00} charge onto the new card ( XXXX ). I NEVER received this card and believe it to be stolen as well. I immediately canceled the new card. I found out the charge was for an annual XXXX subscription and called XXXX to cancel the subscription. The XXXX statement shows a XXXX balance due because the detail portion shows a double billing of {$210.00} on the card ( XXXX ) and an " other '' payments or credit of {$210.00}. The next statement which should be XX/XX/XXXX but payment is due XXXX XX/XX/XXXX shows a purchase/other debits of {$100.00}. I received an email from best buy showing they had put the {$100.00} charge on the card ( XXXX ) on XXXX XX/XX/XXXX. This is fraud. The card was canceled in XX/XX/XXXX but best buy is claiming it wasn't canceled until XXXX of XXXX. This statement shows the charge was made on XXXX XX/XX/XXXX. This does not agree with the email I received.The next statement has a closing date of XXXX XX/XX/XXXX and shows a previous balance of {$100.00} and other credits of {$47.00}. The {$47.00} was the refund best buy refused to give me for the unused portion of my total tech which I had canceled. They refused to give it to me because I had filed a complaint of a fraudulent charge on the best buy card ( XXXX ) in XX/XX/XXXX. They STOLE my refund and put it towards thew fraudulent charge. Then they added {$0.00} interest making the amount they claim I owed {$59.00}. The next statement is from XXXX XX/XX/XXXX showing I owe {$59.00} plus {$29.00} fees charged plus {$1.00} interest making a total of {$89.00} owed. The next statement is from XXXX XXXX XXXXshowing I owe {$89.00} minus other credits of {$59.00} leaving a balance of {$30.00} owed. The next statement is dated XXXX XX/XX/XXXX and shows a previous balance owed of {$30.00} plus a {$29.00} fee charged plus {$0.00} interest charged.leaving a total of {$59.00} owed. I do not owe them anything. The cards were canceled in XX/XX/XXXX, the subscription was canceled in XX/XX/XXXX. Why do I have to pay for something I don't have and can't use after paying for it? citibank claimed I had received a double credit and have to pay one back. citibank is claiming the amount I owe at this point is {$100.00}. I have been receiving harassment in the form of DAILY phone calls starting on XXXX XX/XX/XXXX telling me to call citibank to make a payment. citibank has now reported to the credit monitoring agencies that I am over 30 days behind making payment which has substantially damaged my credit rating. It should be illegal for a corporation such as citibank and best buy to harass customers in this manner and to libel them and hurt their reputation through defamation. At one point the CEO (? ) of best buy wanted me to contact him via social media. I do not and will never have a social media account. best buy has my email and IF he was as concerned as he pretended he would contact me via my email. This situation has caused and is causing me a great deal of stress, distress, loss of sleep and ill health.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief