Consumer complaint received 2025-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX toCompliance FOURTH REQUEST THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX On Thu, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX XXXX XXXX ( XXXX hours ago ) toG -- -- -- -- -- Forwarded message -- -- -- -- -From : XXXX XXXX : Fri, XX/XX/year> at XXXX : Re : Account : XXXX / DisputeTo : XXXX FOURTH REQUEST THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX On Thu, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. 
Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. 
I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. 
Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation