Consumer complaint received 2026-03-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: DC

Complaint narrative:
I am submitting this complaint regarding a series of events involving fraudulent wire transfers, issues with funds availability, and account restrictions at Capital One that caused significant financial harm. On XX/XX/year>, I deposited a {$7100.00} check. The funds appeared to be clear and available in my account. On XX/XX/year>, after those funds became available, I initiated a {$6000.00} wire transfer. After the check deposited on XX/XX/XXXX bounced, I contacted Capital One the same day and reported suspected fraud. I specifically requested that the wire transfer be recalled. The customer service representative told me that the bank could not reverse the wire transfer, and I was not informed of any recovery options. Later on XX/XX/XXXX, the {$7100.00} check bounced. On XX/XX/year>, I deposited a second check for {$27000.00}, which also appeared to be available in my account. On XX/XX/year>, I made an additional wire transfer of {$2000.00}. On XX/XX/year>, I made a third wire transfer of {$13000.00}. On XX/XX/year>, the {$27000.00} check bounced, causing an overdraft of more than {$10000.00}. To fix this issue, I deposited {$30000.00} into my account to cover the overdraft and stabilize my finances. However, Capital One froze all my accounts, including my son 's, for over two weeks. During this period, I couldn't access the funds, including the {$30000.00} meant to clear the negative balance. This restriction caused further financial hardship and prevented me from resolving the problem. The {$13000.00} wire transfer, plus fees, initiated on XX/XX/XXXX was successfully recalled by Capital One on XX/XX/year>. In addition to notifying Capital One, I also reported the receiving account as fraudulent to XXXX XXXX XXXX XXXX on XX/XX/year>, to prevent further loss and alert the receiving institution. This sequence raises serious concerns. I reported suspected fraud on XX/XX/XXXX and requested a recall, but the customer service representative told me no action could be taken. However, a subsequent transaction initiated on XX/XX/XXXX was successfully recalled just days later, indicating inconsistent handling of my case and a missed opportunity to prevent earlier losses. Furthermore, I used the funds in my Capital One account to initiate the wire transfers. Subsequently, these funds were withdrawn after the transfers were completed, leaving my account in a negative balance. I would not have initiated the wire transfers had those funds been available. My concerns are listed as follows : - Capital One did not take action when I reported suspected fraud and requested a recall on XX/XX/year>. - Capital One handled a similar later transaction differently by successfully recalling the XX/XX/XXXX wire on XX/XX/year>. - Funds were initially made available, but were later reversed after I relied on them to start transactions. - I deposited {$30000.00} to cover an overdraft, but was denied access to those funds because of account restrictions. - Account restrictions were applied broadly, including to a party not involved, and lasted over two weeks without clear communication. I am requesting a full investigation into whether Capital One adhered to proper procedures regarding fraud response, funds availability, and account restrictions. I am also seeking reimbursement for my financial losses and any related harm caused by these actions.

Company response to consumer: Closed with non-monetary relief