Consumer complaint received 2025-10-07 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was already discharged in bankruptcy and is no longer owed
Company: TekCollect Inc.
State: PA

Complaint narrative:
I ordered dental aligners for my daughter from XXXX XXXX on XX/XX/XXXX for XXXX. The estimated make time and shipment was 3-4 weeks. XXXX XXXX claimed bankruptcy and shut down all offices on XX/XX/XXXX. I had a lifetime warranty as well as a 30 day money back guarantee. I never received the aligners or services. I tried to contact XXXX XXXX multiple times unsuccessfully. My loan was transferred to XXXX XXXX XXXX They have little information on my account with XXXX XXXX They refuse to mail out documentation or proof of my account history. After multiple long conversations with XXXX XXXX XXXX  they told me my account was closed. On XX/XX/XXXX my account was turned over to collections with tekcollect. Tekcollect never contacted me I was updated through my XXXX  app that I had a negative mark. I reached out to tek collect via email and phone call. They continue to try to barter with me to pay the debt for a service I never received. I sent them the below message trying to shine light on the situation but have not heard back To Whom It May Concern, I am writing to formally dispute the alleged debt that you have placed in collections under my name. I recently discovered this debt, which you claim originated from XXXX ( XXXX ). However, as you may be aware, XXXX XXXX XXXX, along with affiliated debtors, filed for XXXX  XXXX on XX/XX/XXXX, in the United States Bankruptcy Court for XXXX XXXX XXXX XXXX Texas, Case No. XXXX ( XXXX ). Subsequently, on XX/XX/XXXX, the cases were converted to XXXX  XXXX proceedings. 
Under the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S. Code 1692g, I am requesting the following : 1. Validation of the Debt- Provide proof that I legally owe this debt, including the original signed agreement and a detailed payment history.

2. Proof of Your Legal Right to Collect - Documentation showing that TekCollect legallv acquired this debt and that it was not discharged in XXXX 's bankruptcy. 
XXXX. Proof That This Debt Is Still Enforceable - A statement confirming that the debt has not been discharged or rendered uncollectible due to XXXX 's bankruptcy. 
If you can not provide proper validation of this debt, I request that you cease all collection efforts, rer this account from my credit report, and confirn in writing that this matter is resolved. 
Furthermore, if you continue reporting this debt without proper validation, I am prepared to file disputes with the Consumer Financial Protection Bureau ( CFPB ), my state 's Attorney General, and the Federal Trade Commission ( FTC ) for potential violations of the Fair Credit Reporting Act ( FCRA ) and FDCPA. 
Please provide the requested information within 30 days of receiving this notice. If you fail to do so, I will assume this debt is invalid and will demand its immediate removal from my credit report. 
Sincerely, XXXX XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation