Consumer complaint received 2022-06-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: Exeter Finance, LLC.
State: MN

Complaint narrative:
My wife and I bought a new XXXX XXXX XXXX XX/XX/XXXX. Cost was XXXX. I ended up trading in my truck which I didnt want to but the salesman and finance manager said needed that to get deal done. Also had to have my wife who was girlfriend at the time co-sign and she had a score less then 400. I told the sales and finance to go through XXXX XXXX for my financing since I had used for 3 to 4 prior vehicles all paid off on time and max interest was 18 %. The XXXX XXXX XXXX of XXXX XXXX, XXXX Said I was denied and had to go through the only company that would take me. Which that was Exeter Finance LLC. Now they sold us a lifetime XXXX oil change plan for XXXX and said best for us to take XXXX that was XXXX through XXXX.? all financed at 28 % interest. With trade in and other we put down XXXX dollars financed XXXX. The oil change plan was through XXXX. Well I got first 2 free and have never had the free oil change since. I have been too 2 different XXXX dealers both have said I bought it but no one ever put into a system so not valid anywhere.so when all done total amount to finance was XXXX. As of today XX/XX/XXXX I still owe XXXX after 4 years of XXXX a month payments. We where told at XXXX that in six months from date we signed call and we can refinance with Exeter for a lower interest and payment. Which when we tried Exeter said that we couldnt refinance we bought it and its ours. XXXX a XXXX vet and have killed myself making payments. And still owe as much as we did 4 years ago an have 24 months left to finish contract. But I was lied to about lifetime oil change that I had to finance and the gap which we actually dont even have after being told missed a few payments so thats got voided but still pay 28 % on the XXXX and then being told that all good refinance in six months then Exeter says that not what deal is. And I also found out after that no one ever tried to finance through the company I said to go to that always financed me and way less interest. Have a XXXX  XXXX wife and living on a VA XXXX check makes it extremely hard to continue the robbery thats taken place. I should be paid back all interest on the worthless gap and lifetime oil change plan. And the XXXX those cost together and my interest should never have been over 18 %. And in Montana not legal to charge over 14 % but I found out late and only had a 2 year window to go through state to resolve. But Exeter also wont change payment date so Im late every month 15 to 20 days that they get extra money interest because they wont change date to the 1st of each month when I get my government XXXX pay. I hope I can get some relief in this mess. I cant afford it and I dont want to let it go back after paying XXXX dollars. Exeter finance is out of Texas and XXXX XXXX XXXX is headquartered in XXXX Oregon. Both companies lied and said things to get my truck as trade sell worthless services and I feel like I was scammed into the interest when they wouldnt refinance. I didnt have much issues but a year ago wife had mental breakdown has not left our house since XX/XX/XXXX. And I now have to be home taking care of her please try to do something. Thank you.

Company response to consumer: Closed with explanation