Consumer complaint received 2025-03-15 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble getting, activating, or registering a card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
to whom it may concern, For over a year now i have been fighting for funds that where handed out to a criminal who had gotten ahold of my information and or stole my pre paid card that i was supposed receive by mail. Well said card never made it into my possession, yet the pre paid claims operations continues to swiftly deny all of my claims for no other reason then the card was received and activated with my credentials, although being hospitalized and incoherent at the time, as well as submitting documentation even though under HIPPA Banks can not ask for medical records, i submitted anyways because its going on XXXX years multiple reconsideration letters and cfpb complaints and damages beyond belief have taken place and continue as to this day i haven't been granted funds that have been stolen from me since 2020 i have been trying to get benefits that i paid into over the course of my career, this financial institution is using deceptive and misleading practices and are in clear violation of, 15 U.S. Code 1611- Criminal liability for willful and knowing violation. as they continue to send me the same word for word computer generated letters. my family and i continue to suffer as i was basically robbed and the bank officially paid some criminal my benefits and continues to sweep me under the rug with out answering my many question pertaining to my constant denial. they continue to only send me the same letter, i reported them to the cfpb once before i i got one email from a lady stating she was going to take point on my case and i never heard from her again i tried calling and emailing and have gotten no where so hear i am again with the cfpb explaining my case in hopes to be fully compensated for all damages incurred over this time as well as my original benefits and demand to know why this institution hasn't been again prosecuted due to the fact they are willing violating the law and continues to get away with it when the little guy at the bottom of the pyramid gets to be held liable but they can just pay a fine and then continue to do this to people. they also violate the efta regulation E that clearly states they have 10 business days to conduct their investigation or provide provisional payment to the consumer and i have been being denied by a dam computer with from this article and cfpb report they been found guilty of these crimes, so how is it that I'm still with out my money. Bank Of America have caused me significant financial injury to not just me but by extension my children. i would continue to agree that this is illegal under the udaaps that the CFPB created the rules for. these banks have taken advantage of many people and sure they were find millions of dollars, well i didn't see single dime of that and does the payment of that fine give them the right to continue to with hold funds that they mest up on and gave to someone else? and use transactions i didn't authorize to use as proof that they can legally deny me of my money. this is beyond criminal. i demanded to be sent over to XXXX so i can report further damages and every time they say over they just hang up the phone or say it done and i never hear back. please help me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation