Consumer complaint received 2026-05-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Block, Inc.
State: TN

Complaint narrative:
My fianc and myself entered into The XXXX XXXX XXXX fishing tournament that was set for XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX. We arrived on XX/XX/XXXX to practice before Tournament day on the XXXX lake in XXXX TN. We rented a camping lot for our camper in XXXX XXXX. I drove my XXXX XXXX XXXX XXXX and pulled out XXXX XXXX XXXX. My fianc drove separately and pulled her 28 foot camper. We also had our brother and sister law with their RV also competing and they also had rented a lot. I filed y keep up the night before we headed out after I got off of work. I had a hot pink card with an anchor and praying hands on the card. Any time I use my card I enter my PIN number unless it just automatically gives me no choice and is approved which I am. Aware Of which store do what. I only go to the same stores for my needs. I do not shop around. On XXXX we went out to get some whine, ice for Our cooler chest and few items at the dollar store chapstick and noodles. I am pretty sure I had around {$6.00} and something in my Cash App account at the time and that may have even been my savings. However my fianc is financially comfortable so its not an issue. I did give him the card and asked him t buy two mango green teas for me however when I asked him for the card he said he Laid it down in my jeep console. I thought nothing bout it till after we got back there was a woman and her child who was stranded in the state park and she also Told me she was homeless which had me mentally making a checklist in my head. I asked my fianc if he locked my jeep and he told me he didnt so I went out and Looked for My card it was not in there. I told him. He advised me to lock it however I really thought maybe it was between the seats and didnt jump to conclusions. Later next evening I still had not found the card so I locked it to keep my fianc from getting frustrated being he takes anything that has t Do with financial so serious. I was able to use my phone if need be. I get paid every Tuesday however this Tuesday XX/XX/year> my direct deposit went in few hours later than normal. I made some purchases and paid Cash App back from a borrowed loan the same way I do every single Tuesday like clockwork. I ended up going fishing once we arrived back in XXXX Tennessee. I also got sick with a stomach bug and had to see online doctor to be excused from work. I have never missed a single day of work and my direct deposits prove that but I was sick. Wednesday morning I woke up open my app and my balance was XXXX I freaked out checked my transactions and seen charges in XXXX GA which is North of where we was visiting. I called Cash App frantic told them what I knew events etc they told me call the police in XXXX GA who told me call XXXX TN where card was taken who told me call city i live in XXXX TN who then took info and had a officer call who was the park ranger because it was a state park. She called me on Wednesday XXXX as I was going into my XXXX meeting I work. I called her back on my break and made a report. I had to File for the report online wothTN.gov/reports. Sent her my tag number to my vehicle told her bout the homeless girl who she recalled. I had to Wait to request the report after I filled Put an online application. I was denied as they wanted {$100.00} for it which I jumped through some hoops objecting to that requirement for Something I was a victim too and is public knowledge. I had disputed the three charges that was made that I did not authorize and was not charged using a PIN number. The three charges were all in less than two hours and seems as though the stores are in a plaza or mall with the times. I did call the XXXX and XXXX day of discovery and they XXXX sent email to above the person taking call. XXXX said police report would be only way they would check XXXX cameras or cooperate. I could t reach anyone at the XXXX. Charges had to be completed to dispute and was still pending. I disputed all three transactions and they was denied which i appealed sending XXXX report to XXXX and even went in their store with my new card made a purchase and video taped to see if it would allow me to without putting in the PIN number. It did glass the pin however wouldnt let me upload with file Size so I did inform Them bout Me haveing proof. A Cash App representative told me Cash App never allows a Purchase bypassing pin. I knew for fact nobody had my pin and I had no knowledge of this taking place. Every Tuesday I pay Cash App a loan and borrow. My teen Im sponsored on my account. Im on direct deposit. My account was overdrafted {$150.00}. My fiance sent {$200.00} to the account bc With me missing two days work my check would be less than usual and I did not want my check all go To overdraft when I had other obligations deapite the unfortunate circumstances being stolen from and sick With a virus. The XXXX appeal I sent screenshots between myself and park ranger and text messages from the XXXX XXXX tournament and bass pro shop for the leaderboard during the tournament. The XXXX XXXX dispute for {$8.00} which was the last charge made and also was overdrafting taking place at the time. It was approved. No denial at all. My records clearly show ever single Tuesday without missing XXXX since I started direct deposit I make Cash App loan repayment. I always repay early as well. At the time Of this incident the money stolen from me was around an average of {$420.00}. {$150.00} if that was overdraft fees and then I made a payment to Cash App but was able to Still borrow. I did lock my card and could only use the app to Send money and receive in the app. The card was reported and turned off. I waited for a new card to Come. I checked my appeals and still they was denied. It makes no sense bc I can just close the account not pay them any of the loans I have with them back and go elsewhere or even open another account but I honestly had my card stolen this has never happened to me before I dont know how to get cameras pulled to Send this person to jail but if Cash App is denying me then I feel like theyre getting away with stealing my hard earned paycheck. I paid {$200.00} per person to Enter the tournament. Why would I go though all this and still pay them back instead just closing it out and me owing them money for loans when honestly if they did the right thing I wouldnt owe them anything because what was stolen is close to what I owe them minus the overdraft fees they still should return to me. I ended up having to use my fianc quick silver credit card until my new card came. He also has Cash App with a {$400.00} borrowing limit. I could just use his account. All Im saying is I need someone to do something bc it is t fair. I work hard in a factory in the glass industry and my paycheck is small as is. Please help me take proper steps to be successful at having someone throughly look into my case and investigate my reports claims account bank history etc. my card was charged on XX/XX/XXXX {$350.00} at XXXX at XXXX {$100.00} @ XXXX am and lastly XXXX XXXX {$8.00} @ XXXX which was refunded. All was made in XXXX GA which I have never been into that city. I never left state of TN since XXXX XXXX. I made the report wth the ranger on XX/XX/XXXX with XXXX XXXX. We stayed at XXXX XXXXXXXX XXXX XXXXXXXX. I can prove I was in XXXX during that time. When my check deposited on Tuesday XX/XX/XXXX I made purchases in my city where my activities records can prove are the same stores and locations in my history and routine. My name is XXXX XXXX my address is XXXX XXXX XXXX XXXX, XXXX TN XXXX my phone number is XXXX. I did not authorize anyone to take my card and use my card at a later date I did give to my fiance who said he left it in the jeep just as he always does in console its normal. Someone stole my card and held onto It or Something and when my direct deposit went in they wasnt using card right away thankfully bc I wouldnt been able pay Cash App at all but they did luck Up and get 85 % of my check at the least. I want to pursue legal Action bc they have to Be on camera and they did not have PIN number to the card. Cash App does not value or appreciate their customers. I feel like my perpetrator is being treated as a victim should be when I talk to Cash App. Two reporter Cash App told me I have green status and value and I would get everything back. They only was telling me I wanted to hear since they had to be on the call with me. I dont out my location on my photos on or have a timeline. I only share with my daughter and fiance where I am. If theres a way to find my location during those hours it will prove I was at the boat ramp all night until morning hours and then back home at the address I provided. Bottom like their is on camera and I want them to be charged and I want to be refunded by Cash App for not protecting me better than that I Do have the app. I do get alerts. However I was fishing and it was storming at XXXX XXXX XXXXXXXX XXXX in XXXX XXXX TN so I left my phone In car and it was also low on battery.

Company response to consumer: Closed with explanation