Consumer complaint received 2024-01-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
On XXXX   after my lawyer at the time, XXXX XXXX, electronically charged my Bank of America credit card another XXXX in fees, I emailed him to inform him that he could not submit additional fees to that credit card as it was almost at the limit. That transaction had put the balance of the card at XXXX XXXX and the limit on that card was XXXX XXXX. XXXX XXXX responded affirmatively to my email concern ( see email in attachment ). On dates between XXXX, XXXX proceeded to submit 4 different charges of XXXX XXXX XXXX XXXX XXXX on that card and without providing me with invoices prior to those fees being charged on my credit card as per our contract. BOA approved the {XXXX XXXX  and that caused me to be about XXXX} OVER my credit limit. BOA did not make ANY attempt to contact me regarding these fees that they approved prior to approving that caused me to be almost over my credit card limit by double! I have NEVER gone over my credit card limit or even close to it. I was a Gold rewards member of BOA and I had always paid my entire balance off at the end of the month, had BOA contacted me or reviewed my personal credit card usage history they would have observed that this was not normal activity for me. I also believe that the services that he claimed were rendered are false, he charged me over XXXX for less than a month of representation. I contacted BOA as soon as I saw those fees on my credit card and initially BOA reversed the charges, however, after BOA spoke with XXXX XXXX, the charges were applied to my credit card again. I also spoke to XXXX regarding this, and he made threats to me and was extremely unprofessional. XXXX also had reassigned my case to one of his newly hired associates, who was completely incompetent. When I attempted to address my concerns about the lack of experience and incompetence level of the associate with XXXX during a court lunch break, he threatened to have his firm withdraw from my case the same afternoon, leaving me to believe that I would have to return to the courtroom without legal counsel. 
My name is XXXX XXXX, I am a XXXX XXXX XXXX with excellent credit ( prior to this case ) and I have been an upstanding citizen serving my community through my work at the XXXX  I would appreciate it if someone can contact me ASAP to let me know if I have reached the appropriate contact ( s ) for assistance with this issue with a very unethical attorney that has done this to previous other clients per the XXXX XXXX XXXX 
I have spoken to multiple representatives at BOA regarding this matter and their customer service was more than inadequate, some were downright rude to me. When I asked a BOA supervisor how they even approved the charges when doing so would put me severely over my limit, she stated, " Well, he's a lawyer so we assumed he was reputable ''. I have since closed my BOA credit card ; however, I still do not have an acceptable resolution to this issue for the services that were not rendered, and my balance is still several thousands dollars over the limit that BOA had set for me. received a letter from BOA stating that they reviewed the Thank you, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation