Consumer complaint received 2025-06-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: PENTAGON FEDERAL CREDIT UNION
State: FL

Complaint narrative:
Hello, I'm writing this complaint because Im frustrated and exhausted by the way Pentagon Federal Credit Union ( PenFed ) is reporting an old account on my credit report. Theyve put information out there that is wrong, doesnt add up, and which they cant even prove, and it's seriously hurting my credit and my ability to move forward financially. 
This is about an Overdraft Line of Credit account with PenFed ( account ending in XXXX ) that was opened in XX/XX/XXXX. Theyre reporting it as a charge-off with a balance of {$590.00}, but almost every part of that reporting is flawed, inconsistent, or just outright wrong. 
XXXX. They Re-Aged the Debt Thats Illegal PenFed is showing a charge-off date of XX/XX/XXXX, but this account went delinquent well before that. From what I understand, and according to the Fair Credit Reporting Act ( FCRA 623 ( a ) ( 5 ) ), theyre supposed to report the original date of first delinquency not change or re-age the account to make it seem newer than it is. Thats misleading and unfair to consumers like me. 
This kind of re-aging makes a negative item stay on my credit report longer than it should thats a direct violation. Unless PenFed can provide proof of the real date the account first went delinquent, then this tradeline needs to be removed entirely from all three credit bureaus. 
XXXX. Theyre Charging Me {$170.00} for Other Charges with XXXX Explanation In a statement dated XX/XX/XXXX, PenFed listed {$170.00} in Other Charges with no explanation at all. No breakdown. No itemization. Nothing in the contract I signed says anything about these kinds of charges. 
Ive asked for clarification. Ive looked through my statements. There's no clear basis for this charge. As a consumer, I have the right to know what Im being charged for especially if it's going to be reported on my credit file and hurt my score.

If PenFed cant prove where this {$170.00} came from or what its for, they shouldnt be reporting it. And that makes the entire tradeline unverifiable under FCRA 1681i, and it should be deleted.

3. Theres a {$54.00} Balance Discrepancy and They Cant Explain It In their XX/XX/XXXX statement, PenFed shows a balance of {$530.00}. But all three credit bureaus show {$590.00} as of XX/XX/XXXX. Thats a {$54.00} difference. Where is that extra charge coming from? What is it for? Nobody at PenFed has been able to give me a straight answer. 
Again, inaccurate and unverifiable. If they cant break it down and back it up with documentation, they shouldnt be reporting it. Under FCRA 1681s-2 ( b ), theyre supposed to only report accurate and verified information and this clearly isnt.

Bottom Line Im not trying to avoid paying a debt that I actually owe. But I have the right to accurate, honest, and verifiable information on my credit reports. What PenFed is reporting fails that standard on multiple levels. 
XXXX asking for XXXX of XXXX things : A full, detailed verification of everything theyre reporting including where the charges came from and the actual date of first delinquency, OR A full deletion of this tradeline from XXXX XXXX XXXX XXXX XXXX because it cant be verified and shouldnt be on my reports.

This has been dragging on, and Im tired of the impact its having on my credit. If this cant be resolved, I will consider pursuing legal relief under FCRA 1681n and 1681o for willful and negligent noncompliance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation