Consumer complaint received 2025-02-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Sunbit, Inc.
State: GA

Complaint narrative:
On XX/XX/year>, I visited XXXX XXXX XXXX in XXXX for a root canal procedure. Initially, I expressed concern about the cost and asked if the tooth could simply be removed instead, as I knew a root canal would be too expensive for me. However, a dental office staff member strongly insisted that extraction was a terrible and harmful idea and persuaded me to proceed with the root canal instead. 

At the time, I was covered by XXXX XXXX, as I am a full-time student and it was my only insurance option. Since XXXX only covered part of the procedure, the dental office recommended I apply for financing through Sunbit. 

When determining what I could afford, the staff member initially suggested a $ XXXX plan, but I immediately told her that was far too much and that I could never afford that amount. To accommodate my financial situation, we instead agreed on a $ XXXX plan, which required a longer loan term but was the only option I could reasonably afford. I signed for this plan. 

Shortly after, the same staff member informed me that my insurance would cover less than expected, and the original plan would not be sufficient. Given my financial situation as a student living on my own with a part-time job, she assured me that they could adjust my plan to {$100.00} per month instead. I was explicitly led to believe that this new agreement replaced the original plan and that I would only be responsible for the $ XXXX payment going forward. 

However, I later discovered that instead of replacing the original financing plan, I was enrolled in XXXX separate loans, totaling {$180.00} per month, which I never agreed to. This was intentionally deceptive, as the staff member knew from our initial discussion that I would never willingly sign up for such an amount. 

Upon realizing the issue, I immediately contacted both Sunbit and XXXX XXXX XXXX. Sunbit informed me that they could not adjust or cancel the second loan without authorization from the dental office. The dental office, however, has continuously ignored my concerns, giving me the runaround and refusing to assist. 

Sunbit eventually placed me on a hardship plan with lower monthly payments, but as a result, I am now locked into paying for this debt until nearly XXXX for a financing agreement I never knowingly accepted. While the smaller payments are more manageable, I never should have been placed in this situation to begin with. 

As a result of this misleading financial agreement, I have struggled to make payments, missed some due dates, and my XXXX XXXX has been negatively impacted. I believe I was misled into signing a second loan under false pretenses and request that Sunbit cancel the second loan or allow me to consolidate both loans into a single, manageable plan more in line with the initial plan I was led to believe I was signing up for without extended interest or additional costs. 

This situation has placed me in financial hardship, and I am requesting an investigation into the deceptive lending practices used by XXXX XXXX XXXX in collaboration with Sunbit.

Company response to consumer: Closed with explanation