Consumer complaint received 2025-11-12 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: MIDFIRST BANK
State: AZ

Complaint narrative:
Continued Failure to Recover Misrouted Wire Funds Formal Notice of Damages On XX/XX/year>, a wire transfer originating from my account at MidFirst Bank was not sent to the correct beneficiary account as instructed. Following extensive due diligence and repeated verification with my supplier, it has been confirmed that XXXX XXXX XXXXXXXX XXXX currently holds the funds on its ledgers. 

Despite my consistent cooperation and multiple communications, both MidFirst Bank and XXXX XXXX have failed to provide accurate and complete XXXX documentation necessary to initiate and complete a funds recovery. Furthermore, neither institution has supplied the requested documentation or responses related to my XX/XX/year> demand letter. 

This ongoing failure to take appropriate and timely corrective action has directly resulted in financial damages exceeding {$150000.00}, including operational disruptions, lost business opportunities, and unrecoverable costs incurred while attempting to resolve this matter independently. 

I have acted in good faith throughout this process. The lack of resolution and accountability from MidFirst Bank and its intermediary partners is unacceptable and constitutes a serious breach of fiduciary duty and failure to exercise due diligence under UCC Article 4A governing wire transfers. Please see Demand letter below. 

Dear Midfirst bank, XXXX XXXX, XXXX XXXX My name is XXXX XXXX, account number ending [ XXXX ]. On XX/XX/year> a wire transfer of [ {$14000.00} ] was sent/received involving beneficiary XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX previously reported this matter on XX/XX/year> to XXXX XXXX of Midfirst bank ( wire # XXXX ) and requested a recall/trace. To date I have received no satisfactory resolution or written confirmation that the funds are being recovered. 
This is my final demand that you immediately take all actions available under your policies and applicable law to recall and return the full amount and provide written confirmation of those actions. Specifically, I require the following within 5 business days XXXX XX/XX/XXXX XXXX : 1. A written acknowledgement of this escalation and a case/reference number. 
2. The name, title, and direct contact information of the investigator or manager assigned. 
3. Confirmation that a wire recall/trace has been initiated with the receiving bank and the expected timeline. 
4. Confirmation that you have placed a legal hold/preservation notice on all records related to this transfer ( transaction logs, communications, XXXX, surveillance video, IP/telephony records ). 
5. A copy of any transactional documentation you will provide to law enforcement or regulators. 
If you do not provide the above and take substantial steps toward returning the funds by XX/XX/year>, 5 business days I will take the following actions immediately and without further notice : File a criminal report with law enforcement and provide them with all documentation of the transfer and your handling of the matter. 
File a formal complaint with the appropriate financial regulator/ombudsman ( e.g., Consumer Financial Protection Bureau and my state banking regulator if this is in the U.S., or the relevant national ombudsman elsewhere ). 
Retain counsel to pursue injunctive and other legal relief, including emergency court orders to freeze or recover the transferred funds and claims for damages and attorneys fees. 
Notify the receiving bank, their regulators, andif necessarymedia and consumer-protection channels regarding the banks failure to act ( I prefer to avoid publicity but will do so to protect my legal rights and those of other customers ). 
Please note. You should also preserve all records related to this transfer because they may be required in legal and regulatory proceedings. 

I expect prompt, professional, and documented action. Please respond in writing to this email no later than Friday XX/XX/year> confirming the steps you have taken. If you prefer, you may escalate this matter immediately to your Fraud Manager or General Counsel and provide their contact information. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation