Consumer complaint received 2025-11-29 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Monarch Recovery Holdings, Inc.
State: NJ

Complaint narrative:
b'XXXX XXXX XXXX XXXX XXXX XXXX \nXXXX XXXX XXXX\nXXXX XXXX, NJ XXXX\nXX/XX/XXXX\n(VIA CERTIFIED MAIL # XXXX XXXX XXXX XXXX XXXX  W/ RETURN RECEIPT REQUESTED)\nMonarch Recovery Management, Inc.\nXXXX XXXX XXXX, XXXX XXXX\nXXXX, PA XXXX\nRe: FORMAL DISPUTE, DEMAND FOR DEBT VALIDATION, AND DEMAND FOR IMMEDIATE CREDIT REPORT DELETION\nMonarch Reference No.: XXXX\nOriginal Creditor: XXXX XXXX XXXX XXXX)\nAlleged Account: XXXX XXXX XXXX XXXX\nAlleged Balance: XXXX\nDate of Your Letter: XX/XX/XXXX\n________________________________________\nI. Purpose of this correspondence\nI am writing in response to your letter dated XX/XX/XXXX, in which Monarch Recovery Management, Inc. claims to be collecting a SXXXX XXXX XXXX XXXX XXXX account ending in XXXX in the alleged amount of XXXX, and offers payment and settlement options to help solve [my] debt. \nI hereby dispute this alleged debt in its entirety, including but not limited to the existence, amount, legal enforceability, ownership, and your right to collect or report it. I also dispute any current or future reporting of this account to any consumer reporting agency.\nThrough this letter, I am:\n1.\tMaking a timely written dispute and demand for full validation under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C.  1692g(b);\n2.\tSubmitting a direct dispute of the accuracy and completeness of any credit reporting under the Fair Credit Reporting Act (FCRA), 15 U.S.C.  1681i and 1681s-2;\n3.\tAsserting my rights under the Consumer Financial Protection Act of 2010 (Dodd-Frank / CFPA), 12 U.S.C.  5531, 5536; and\n4.\tAsserting my rights under the New Jersey Consumer Fraud Act (NJCFA), N.J.S.A. 56:8-1 et seq., and the New Jersey statute of limitations for contract actions, N.J.S.A. 2A:14-1, to the extent applicable.\nThis is a formal dispute, a demand for complete validation, and a demand that Monarch and any related furnishers promptly delete all credit reporting relating to this alleged account.\n________________________________________\nII. FDCPA cease-collection requirement  15 U.S.C.  1692g(b)\nUnder 15 U.S.C.  1692g(b), once a consumer disputes a debt in writing and requests verification, a debt collector must cease all collection of the debt (or any disputed portion) until the debt collector mails the consumer proper verification of the debt.\nEffective upon your receipt of this letter:\n1.\tAll collection activity must cease, including, but not limited to, calls, letters, emails, text messages, and any transfer or sale of this account to other collectors; and\n2.\tYou may not resume any collection efforts unless and until you have provided full, documentary validation meeting the requirements described in Section III below.\nAny continued collection activity without first providing adequate validation will constitute a violation of the FDCPA and will be documented accordingly.\n________________________________________\nIII. Required scope of validation\nIn order to comply with your validation obligations and to allow for any meaningful review, you must send me legible copies of each of the following:\n1.\tUnderlying contract and governing terms\no\tThe original signed credit agreement, application, cardmember agreement, or other contract that allegedly created an obligation on my part to XXXX XXXX (or XXXX XXXX XXXX XXXX XXXX);\no\tAll amendments, change-in-terms notices, and governing terms in effect at the time of any alleged default.\n2.\tItemized accounting of the alleged balance of XXXX\no\tA complete itemization of the balance, including:\n\tOriginal principal amount;\n\tInterest, late fees, penalties, and any other charges;\n\tThe contractual or statutory authority for each category of fee, charge, or interest.\n3.\tComplete transactional history\no\tA chronological account history from account opening through charge-off, and from charge-off through the present, including all debits, credits, payments, adjustments, interest accruals, and transfers;\no\tThe date of first delinquency that led to charge-off;\no\tThe date and amount of the last payment posted to the account.\n4.\tChain of title / assignment documentation\no\tAll bills of sale, assignment agreements, and transfer schedules evidencing each transfer of this specific XXXX XXXX XXXX XXXX XXXX account ending in XXXX to Monarch Recovery Management, Inc.;\no\tDocumentation clearly identifying my specific account, either individually or as part of a defined pool, and demonstrating that Monarch is the current legal owner or authorized agent with authority both to collect and to furnish information to consumer reporting agencies.\n5.\tLitigation and judgment information (if any)\no\tIf you claim that any judgment exists relating to this account, provide a certified copy of the judgment, including the court, docket number, date of entry, current balance, and all post-judgment interest and fee calculations.\n6.\tStatute of limitations analysis\no\tYour written analysis of the applicable New Jersey statute of limitations for this alleged debt, including citations to N.J.S.A. 2A:14-1 and any other statutes or case law you rely upon;\no\tThe date you contend the limitations period began, and your basis for asserting that any collection or potential litigation is not time-barred.\n7.\tLicensing / authority in New Jersey\no\tProof that Monarch Recovery Management, Inc. is properly authorized, registered, and, where required, bonded to collect consumer debts from New Jersey residents.\nUnless and until you provide all of the above, the alleged debt remains unsubstantiated, and you may not lawfully continue collection efforts or furnish negative information about this account.\n________________________________________\nIV. FCRA duties as a furnisher  demand for deletion of tradeline(s)\nIf you have reported, are reporting, or intend to report this alleged account to any consumer reporting agency, this letter constitutes a direct dispute of the completeness and accuracy of that reporting.\nUnder the Fair Credit Reporting Act:\n\tAs a furnisher, you may not report information to a consumer reporting agency if you know or have reasonable cause to believe that the information is inaccurate, and you must promptly correct or delete information that is determined to be inaccurate or incomplete, or that cannot be verified. See 15 U.S.C.  1681s-2(a).\n\tUpon receiving notice of a dispute from a consumer or from a consumer reporting agency under 15 U.S.C.  1681i and 1681s-2(b), you must conduct a reasonable investigation, review all relevant information, and then modify, delete, or block any information that is inaccurate, incomplete, or cannot be verified.\nIn my case:\n1.\tI have formally disputed the alleged account;\n2.\tYou have not yet provided any competent validation; and\n3.\tYou are attempting to collect based on debt-buyer data and summaries that, historically, are often incomplete and unreliable.\nUnder these circumstances, there is no legitimate basis to continue furnishing or maintaining any negative tradeline relating to this alleged XXXX XXXX / XXXX XXXX account. Pending complete validation, the only FCRA-compliant course of action is immediate deletion of any tradeline associated with Monarchs reference number 34496783 or the alleged account ending in 8820.\nAccordingly, I demand that you:\n\tImmediately instruct XXXX, XXXX, XXXX  (and any other consumer reporting agency to which you have furnished this account) to delete the tradeline(s) connected with this alleged debt; and\n\tProvide me with written confirmation that such deletions have been requested and processed, including copies of any deletion requests or automated universal dataform (AUD) submissions you send.\n________________________________________\nV. CFPA / Dodd-Frank  Unfair, deceptive, or abusive acts or practices (UDAAP)\nAs a covered person involved in consumer debt collection and credit reporting, Monarch is subject to the Consumer Financial Protection Act of 2010 (Dodd-Frank), which prohibits unfair, deceptive, or abusive acts or practices in connection with consumer financial products or services (12 U.S.C.  5531, 5536).\nContinuing to:\n\tAttempt collection based on unsubstantiated, incomplete, or unverifiable information;\n\tMaintain or furnish negative credit information that you cannot fully validate; or\n\tTreat credit-report deletion as a conditional benefit only available if I pay an unvalidated debt,\ncould be deemed unfair, deceptive, or abusive under the CFPA, in addition to violating the FDCPA and FCRA. I will not hesitate to bring these issues to the attention of the Consumer Financial Protection Bureau if necessary.\n________________________________________\nVI. New Jersey Consumer Fraud Act and related state-law protections\nI am a New Jersey consumer and therefore protected by the New Jersey Consumer Fraud Act (NJCFA), N.J.S.A. 56:8-2, which prohibits:\nany unconscionable commercial practice, deception, fraud, false pretense, false promise, misrepresentation, or the knowing concealment, suppression, or omission of any material fact with intent that others rely upon such concealment, suppression or omission\nAny misstatement or omission regarding, for example:\n\tThe existence, amount, or enforceability of the alleged debt;\n\tThe age of the account or its time-barred status under N.J.S.A. 2A:14-1;\n\tYour chain of title or authority to collect; or\n\tThe conditions under which negative credit reporting will be corrected or deleted,\nmay constitute an unconscionable commercial practice or deception under the NJCFA and may expose Monarch to liability for treble damages, attorneys fees, and costs.\nIf this account is at or beyond the applicable New Jersey statute of limitations, any suggestion that litigation is a realistic or imminent option would also be misleading and potentially actionable under both the FDCPA and NJCFA.\n________________________________________\nVII. Required actions and timelines\nWithin 30 (thirty) days of your receipt of this letter, please:\n1.\tProvide full validation\no\tMail to me complete documentation responsive to all items listed in Section III; and\n2.\tDelete all credit reporting\no\tSubmit deletion requests to all consumer reporting agencies concerning Monarchs tradeline(s) for this alleged account; and\no\tProvide written confirmation of those deletions.\nPending your full compliance:\n\tAll collection activity must remain ceased;\n\tAny tradeline you have already furnished must, at a minimum, be clearly and conspicuously coded as disputed by consumer; and\n\tYou must not initiate or threaten any lawsuit related to this account, particularly if it is time-barred under New Jersey law.\nIf you ignore these requirements and continue collection or negative credit reporting without adequate validation, I will consider all available remedies, including but not limited to:\n\tFiling complaints with the Consumer Financial Protection Bureau, Federal Trade Commission, and the New Jersey Division of Consumer Affairs; and\n\tConsulting with consumer-rights counsel regarding potential civil claims for statutory, actual, and punitive damages, plus attorneys fees and costs, under the FDCPA, FCRA, CFPA, NJCFA, and other applicable law.\n________________________________________\nVIII. No waiver; reservation of rights\nNothing in this letter shall be construed as:\n\tAn admission that I owe any debt to Monarch Recovery Management, Inc., XXXX XXXX, XXXX XXXX, or any other entity; or\n\tA waiver of any rights, defenses, claims, or remedies (legal or equitable) available to me.\nAll such rights are expressly reserved.\nRespectfully,\nJeana Crespo'

Company response to consumer: Closed with explanation