Consumer complaint received 2025-08-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
CFPB XXXX XXXX Wells Fargo Bank , N.A . 
Date : XX/XX/XXXX FTC Complaint Reference : XXXX I am filing this formal complaint with the Consumer Financial Protection Bureau ( CFPB ) against Wells Fargo Bank , N.A . as a furnisher of credit information for willfully and negligently furnishing inaccurate, incomplete, and misleading data regarding my credit card account # XXXX to XXXX XXXX XXXX XXXX, as evidenced on my XX/XX/XXXX XXXX  credit report and likely other CRA reports. This ongoing misconduct violates multiple federal and state consumer protection laws, including the Fair Credit Reporting Act ( FCRA ) 605 ( a ) ( 4 ), 605 ( c ), 607 ( b ), 611 ( a ), 623 ( a ) ( 1 ) ( A ), 623 ( b ), 1681n, and 1681o ; the Florida Consumer Collection Practices Act ( FCCPA ) 559.72 ( 9 ) and 559.77 ; the Credit Card Accountability Responsibility and Disclosure ( CARD ) Act 1666b ; Truth in Lending Act ( TILA ) Regulation Z 1026.7 ; Metro-2 Credit Reporting Resource Guide ( CDIA Section 4 ) ; OCC Comptroller 's Handbook ( XXXX charge-off rule ) ; CFPB 's XXXX medical debt reporting XXXX ; and FTC FCRA Summary of Rights ( XXXX ). These violations persist despite over XXXX prior disputes since XXXX and my recent FTC complaint # XXXX, demonstrating systemic recklessness aligning with CFPB 's XXXX findings of a 182 % surge in credit reporting complaints from XXXX. 

I assert that Wells Fargo 's failures constitute willful noncompliance under XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( reckless disregard ) and negligent violations under FCRA 1681o, entitling me to actual, statutory ( {$1000.00} per violation ), and punitive damages. Recent circuit precedents mandate thorough investigations of verifiable legal and factual disputes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( furnishers must investigate objectively verifiable information ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Additional supporting case law includes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( standing for intangible harms like credit denials and distress ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( unreasonable investigations require deletion ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( no excuse for inaccuracies ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( statutory damages without actual harm for willful violations ) ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( misleading debt representations under FCCPA ) ; and XXXX XXXX ( XXXX ) rulings affirming willful claims. 

Specific Violations : XXXX. Contradictory Date of First Delinquency ( DOFD ) reported as XX/XX/XXXX, despite an on-time payment for XX/XX/XXXX, violating FCRA 623 ( a ) ( 1 ) ( A ), Metro-2 guidelines ( requiring DOFD as first missed payment without cure ), and 607 ( b ) maximum accuracy ; implies improper re-aging per 605 ( c ) and XXXX. 

XXXX. Absence of sequential delinquency progression ( no XXXX, XXXX, or XXXX late statuses ) before charge-off, breaching Metro-2 status codes ( e.g., Code XXXX for XXXX  days, XXXX for XXXX  days, XXXX for XXXX  days, then XXXX for charge-off ), OCC Handbook 's XXXX rule, and FCRA 611 ( a ) / 623 ( a ) ( 1 ) ( A ) ; misleading under FCCPA 559.72 ( XXXX ). 

XXXX. " No data available '' for XX/XX/XXXX through XX/XX/XXXX, creating an incomplete payment history that fails 607 ( b ) accuracy and contributes to unverifiable delinquency progression. 

XXXX. Improper repeated monthly charge-off reporting from XX/XX/XXXX through XX/XX/XXXX, contrary to Metro-2 guidelines ( charge-off status reported once and fixed unless updated, e.g., to XXXX XXXX for paid/settled ) ; suggests re-aging or inaccurate updating per XXXX and OCC rules. 

XXXX. Inconsistent date of last payment ( XX/XX/XXXX in internal records vs. later payment on credit report ), conflicting with DOFD and violating Metro-2 payment date accuracy, 623 ( a ) ( 1 ) ( A ), and 607 ( b ) ; would alter delinquency if later payment cured it. 

XXXX. Potential obsolescence if DOFD is XX/XX/XXXX ( 605 ( a ) ( 4 ) ) ; inconsistent post-charge-off status implying unauthorized " re-opening '' ; erroneous past due balances/utilization ratios misleading lenders ( 611 ( a ), per XXXX and XXXX ) XXXX possible unauthorized fees/interest per TILA Reg Z ; lack of pre-charge-off delinquency notices violating CARD Act 1666b. 

These inaccuracies have caused tangible and intangible harms, including a suppressed XXXX FICO score, multiple credit denials ( e.g., auto loan denial on XX/XX/XXXX ; mortgage rejection on XX/XX/XXXX ), higher interest rates on approved credit, over {$3000.00} in mitigation expenses ( credit monitoring, attorney consultations ), and severe emotional distress ( anxiety, sleep disturbances ), establishing XXXX XXXX standing per XXXX. 

Demands : 1. Immediate reasonable investigation under FCRA 623 ( b ), including review of all provided evidence and verifiable documentation ( e.g., original account statements, payment ledgers, delinquency notices proving CARD Act compliance ). 

XXXX. Complete and permanent deletion of this inaccurate tradeline from ALL consumer reporting agencies ( XXXX XXXX XXXX  ) as unverifiable or inaccurate, with notification to all CRAs per 623 ( b ). 

XXXX. Immediate cessation of furnishing this false information to any CRA, as continued reporting exacerbates harm and constitutes willful noncompliance. 

XXXX. Compensation of {$25000.00}, comprising {$1000.00} statutory damages per violation ( at least XXXX distinct violations under FCRA/FCCPA, including each monthly improper charge-off as separate inaccuracies ) plus actual and punitive damages for willful recklessness ( XXXX ), negligent harm ( 1681o ), and FCCPA remedies ( XXXX, including injunctions and fees ) ; reimbursement of {$100.00} for mailing/time costs. 

XXXX. No future reinsertion of this tradeline without verifiable accuracy ( 611 ( a ) ( 5 ) ( B ) ). 

XXXX. Full disclosure of investigation results, methods, and communications with CRAs within 30 days ( 623 ( b ) ), but expedited to 15 days given documented harm and prior disputes. 

XXXX. Referral to FTC for joint enforcement, noting my FTC complaint # XXXX and CFPB 's authority over systemic furnisher errors. 

If unverifiable within 15 days, delete immediately per 611 ( a ). Noncompliance will prompt escalation to Florida Attorney General, FTC follow-up, and federal litigation in the U.S. District Court for the XXXX XXXX XXXX XXXX , seeking class certification per XXXX, maximum damages, attorneys ' fees, costs, and injunctive relief. I am open to pre-litigation settlement discussions ; contact me at [ phone/email ]. Enclosures : XXXX  credit report pages, prior dispute letters, ID, address proof, FTC complaint confirmation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief