Consumer complaint received 2025-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
I opened new checking and savings accounts with Bank of America last week. Shortly after, I received my debit card in the mail. However, when I attempted to activate the card today ; I was unable to do so. Upon contacting customer service, I was informed that my accounts had been closedwithout any prior notice, explanation, or communication from the bank. 

At no point was I notified via email, mail, phone, or through online banking that my accounts were being closed. I was not provided with any reasoning or formal notice, nor given an opportunity to resolve any alleged issue. 

This experience is deeply concerning, and I believe it constitutes a violation of my rights under several federal consumer protection laws, including : 1. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 et seq. 
Prohibits discrimination in any aspect of a credit or financial transaction based on race, XXXX, religion, national origin, XXXX, marital status, or age. 
If Bank of America closed my account based on profiling or risk assumptions without specific evidence or communication, this could violate ECOA protections.

2. Consumer Financial Protection Act ( CFPA ), 12 U.S.C. 5531 Prohibits unfair, deceptive, or abusive acts or practices ( UDAAPs ) by financial institutions.

Closing my accounts without notice or a clear reason may constitute an unfair and abusive practice, especially if it causes financial harm or uncertainty.

3. Truth in Savings Act ( TISA ), 12 U.S.C. 4301 et seq.

Requires financial institutions to provide clear terms and disclosures related to deposit accounts.

Sudden termination without a closure notice may violate requirements for timely communication of account status or changes.

4. Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq.

Covers the rights of consumers in relation to debit cards and electronic transactions.

While my debit card was never activated, denial of access to funds or account details without explanation may raise concerns under this act as well.

I am requesting the following : That Bank of America promptly reopen both my checking and savings accounts, or provide a detailed explanation as to why this can not be done.

A written explanation for why my account was closed in the first place.

Immediate restoration of my debit card access and account functionality.

Confirmation that I was not flagged for any wrongdoing or negative reporting that could affect my financial reputation.

I have the right to fair treatment under federal law, and I believe my accounts were closed arbitrarily and without due process. I respectfully request that the CFPB investigate this matter and assist in ensuring that Bank of America either reinstates my accounts or justifies their closure with clear, documented reasoning.

Thank you for your time and help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief