Consumer complaint received 2025-12-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: HYUNDAI CAPITAL AMERICA
State: NY

Complaint narrative:
I am filing this complaint against Kia Finance for improper repossession handling, failure to notify me of sale, misrepresentation, and incorrect credit reporting. 

My vehicle was repossessed on XX/XX/XXXX in XXXX, NJ. After repossession, I was repeatedly told by XXXX XXXX representatives that I could still redeem my vehicle by paying {$4300.00}, or approximately {$5300.00} with taxes and fees. 

However, I later learned by phone that the vehicle had already been sold at auction approximately one month earlier for {$4000.00}. I was never notified in writing of the sale, never received a statement of sale, and was never provided a post-sale accounting. No written notice, accounting of sale proceeds, or balance explanation has ever been sent to me. 

Despite this, XXXX XXXX continued to represent that the vehicle was still recoverable, which was false and misleading. 

My credit report still reflects : A charged-off balance of approximately {$16000.00} An original balance of {$18000.00} No adjustment for auction proceeds No record of sale An incorrect delinquency timeline This information is inaccurate and misleading and violates credit reporting obligations. 

There is substantial evidence the vehicle was mishandled after repossession. When the vehicle appeared for auction, it showed severe front-end damage and an impossible mileage increase of over 30,000 miles in less than one month. At repossession, the vehicle had no such damage and had approximately XXXX miles, based on a photo dated XX/XX/XXXX. 

Odometer Discrepancy / Possible Fraud I obtained vehicle history information indicating the mileage on my vehicle may have been rolled back prior to sale. The vehicle was represented to me at purchase as having significantly lower mileage than what later records show. Prior higher mileage was never disclosed. 

After repossession, the odometer then showed an impossible mileage jump, further raising concerns that the mileage was inaccurate when the vehicle was sold to me. 

If the odometer was altered or misrepresented, this constitutes serious consumer fraud and federal odometer violations. 

I am requesting all odometer disclosures, title records, auction disclosures, and any documentation relied upon to represent mileage at the time of sale. 

I am requesting : 1. Written proof of auction sale 2. Auction date and auction house 3. Final sale price and fee breakdown 4. Remaining balance calculation 5. Explanation for failure to notify me of sale 6. Explanation for misrepresentation about redemption 7. Complete payment history 8. Documentation explaining the loan amount 9. Timeline for credit correction 10. Identity of repossession and transport companies Kia Finances conduct has caused financial harm and confusion, and I am requesting regulatory review and a written response explaining these discrepancies. 

I am also disputing the original loan amount. The vehicle was advertised and sold for {$12000.00}, and I paid {$4000.00} cash down at signing. However, my loan amount financed is listed as {$18000.00}, and my total sale price is recorded as {$29000.00}, which does not align with the actual purchase price and down payment. 

I was never provided with documentation clearly explaining how the financed amount and total sale price increased to these figures. I am requesting all itemized breakdowns, contracts, add-on agreements, and authorization documents used to calculate this loan.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation