Consumer complaint received 2025-02-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
So there is a charge off that is posted on my XXXX and my XXXX XXXX and my experience credit report I have requested to. the Wells Fargo management team. at the executive at the Executive Office to delete and remove the charge off being that the charge off is a closed account. It's zeroed out and they're not supposed to be collecting on the balance because they charge the debt off and receive the 1099C for the debt. So how are you charging me a balance for something after? you said you charged it off which in fact they did zero the account out and they did close the account but still will not remove the account from my credit report which is harboring me from being able to get approved for credit cards and loans and lines of credit for my business Now the charge off is still resonated on my credit report, and it is stopping me and I am getting denied with a XXXX credit score on all three reports. My. profile is built properly and its structure properly because this charge off has not been removed and deleted. I can not get approved for anything as of right now and this is stopping me and holding me back in my business. I had a conversation with the executive chief manager XXXX XXXX  and she told me and made. sure that I understood that if I made a settlement payment of {$5700.00} that the debt of the charge off and the account of the charge off would be deleted entirely from my credit report. So I did make the settlement payment of {$5700.00}. I have the proof that the payment was made and still even after that they did not keep their word and the charge off is still slated on my credit report and still denying me of the things I need for my business. So she was false and misleading and telling me that they would delete this account once they got the settlement check. But yet this the account is still on my credit report in a negative. you know as a negative account. I've asked many of times I've sent dispute letters. I've disputed the account and they will not delete it off my credit report. This is also causing me pain and agony and discomfort and XXXX as well due to the. fact that I have goals that I'm trying to meet and I can not meet those goals because of the charge off account that is affecting my credit even though I have a XXXX credit score and a bill profile that is Immaculate. This is the only negative account on my credit report as well as three credit inquiries. The inquiries are not connected to any open accounts that are furnished on my credit report and they need to be deleted because per. law if the inquiry is not connected to an open account that is deemed frivolous. It shouldn't be on there and I never gave permissible purpose for those inquiries to be furnished on there in the first place. I am looking for help through the CFPB as I've sent many of certified mail letters. I have sent many disputes through the CFPB and I'm not getting any. help at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief