Consumer complaint received 2026-03-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Exeter Finance, LLC.
State: OH

Complaint narrative:
Subject : Notice of Legal Claims and Settlement Opportunity Date : XX/XX/year> To : Exeter Finance LLC XXXX. XXXX XXXX XXXX, TX XXXX Re : Account Number : XXXX To Whom It May Concern, This correspondence serves as formal notice that serious legal defects have been identified in the servicing and enforcement of the retail installment contract associated with the above-referenced account. After reviewing the contract and the payment history provided, several violations of federal and state law have been identified, including but not limited to violations of the Truth in Lending Act, the Fair Credit Reporting Act, and provisions of the Uniform Commercial Code governing negotiable instruments and secured transactions. Specifically : The assignment of the contract to Exeter Finance appears incomplete and unsupported by documentation. The assignment page references a separate dealer agreement between the dealership and Exeter Finance, yet no such agreement has been provided. Under UCC 3-301 and 9-203, any party seeking enforcement of a negotiable instrument must demonstrate a valid chain of assignment and possession of the enforceable instrument. Further, the account ledger reveals irregularities in the application of payments, including reversed payments, excessive late fee postings, and inconsistent allocation between interest and principal. These irregularities raise serious concerns regarding compliance with the Truth in Lending Act and Regulation Z. Additionally, inaccurate or misleading reporting of payment history to consumer reporting agencies may constitute violations of the Fair Credit Reporting Act, specifically 15 U.S.C. 1681s-2. Given these deficiencies, the enforceability of the remaining balance is highly questionable. Nevertheless, in an effort to resolve this matter amicably and avoid litigation, I am willing to settle this account under the following terms : The account shall be marked Paid in Full / Paid as Agreed Exeter Finance shall release the XXXX and provide the vehicle title immediately Any negative reporting associated with this account shall be corrected to reflect 100 % on-time payment history Written confirmation of settlement shall be provided Upon written agreement to these terms, a mutually agreed settlement payment may be remitted. If this matter can not be resolved within 15 days, I am prepared to pursue all available legal remedies, including claims for statutory damages, attorney fees, and injunctive relief. Such remedies may include actions under : Truth in Lending Act 15 U.S.C. 1601 Fair Credit Reporting Act 15 U.S.C. 1681 Uniform Commercial Code Articles 3 and 9 Ohio Consumer Sales Practices Act I strongly encourage Exeter Finance to resolve this matter promptly. Sincerely, XXXX XXXXs Authorized Consumer 2. Title Release Demand Letter Subject : Formal Demand for XXXX XXXX and XXXX Delivery Date : XX/XX/year> To : Exeter Finance LLC Re : Account Number : XXXX To Whom It May Concern, This letter serves as a formal demand regarding the XXXX and title associated with the vehicle financed under the retail installment contract referenced above. The loan balance has been substantially satisfied through years of payments, and the remaining balance is minimal relative to the total contract value. Continued withholding of the title while disputes exist regarding the accuracy of the remaining balance may constitute an unlawful restraint of property rights. Accordingly, I demand the following : 1. Immediate written verification of the exact payoff amount 2. A complete accounting of all payments received and how they were applied 3. Written confirmation that the XXXX will be released upon satisfaction of the agreed settlement amount 4. Issuance and delivery of the vehicle title Failure to provide the requested information may constitute violations of federal and state consumer protection laws and may require escalation through the courts. If this matter can not be resolved promptly, I will pursue relief through regulatory complaints and civil litigation seeking damages and injunctive relief. I expect written confirmation within 10 days of receipt of this notice. Sincerely, XXXX XXXX Authorized Consumer 3. Forensic Auto Loan Dispute Letter Subject : Forensic Accounting and Validation Demand Date : XX/XX/year> To : Exeter Finance LLC Re : Account Number : XXXX To Whom It May Concern, This letter constitutes a formal dispute and request for validation regarding the above-referenced auto loan account. After reviewing the contract and account statement, several discrepancies have been identified that require immediate investigation. The payment ledger shows irregularities in payment allocation, including reversed payments, repeated late fee postings, and inconsistent interest calculations. These inconsistencies suggest that the account balance may not accurately reflect the true principal owed. Under the Truth in Lending Act and Regulation Z, creditors are required to maintain accurate accounting of payments and finance charges. Additionally, under the Uniform Commercial Code, any party seeking to enforce a retail installment contract must demonstrate lawful possession of the instrument and a valid chain of assignment. Accordingly, I request the following documentation : Complete payment history from loan origination to present Itemization of all interest calculations Documentation supporting each late fee assessed Original retail installment contract with signatures Chain of assignment showing Exeter Finances legal authority to enforce the contract Dealer-lender agreement referenced in the assignment document Until these documents are produced, the validity of the remaining balance is disputed. If the account has been reported to any consumer reporting agency, you are hereby notified that the debt is disputed and must be reported as such pursuant to 15 U.S.C. 1681s-2. Failure to provide the requested documentation may result in formal complaints being filed with : Consumer Financial Protection Bureau Federal Trade Commission Ohio Attorney General Additionally, civil action may be pursued to recover damages for improper servicing and inaccurate credit reporting. I expect written validation within 15 days. Sincerely, XXXX XXXX Authorized Consumer

Company response to consumer: Closed with explanation