Consumer complaint received 2025-03-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: TX

Complaint narrative:
I am writing to formally file a complaint against the Department of Educations Default Resolution Group ( DRG ) regarding their prolonged and inadequate handling of my request to determine the servicer of my alleged student loan debt. This matter has been ongoing for more than five years without resolution.

Issue Summary : I have made multiple attempts to obtain clear and accurate information about my alleged student loan debt, including the name of the debt servicer and an account number. 

The Default Resolution Group has failed to provide sufficient information by mail, consistently omitting an account number or valid records related to the debt in question. 

The statute of limitations for this alleged debt has far exceeded its enforceability. 

Whenever I attempt to resolve this issue by phone, I am continuously transferred between departments, given inconsistent instructions, and asked to submit dispute forms multiple times. 

Despite mailing the required dispute forms to the Default Resolution Group in XXXX, TX, I have been told repeatedly that my documents have not been received, further delaying resolution. 

Impact : The ongoing mismanagement of my request has caused significant stress and mental anguish. 

My personal and professional credibility has been severely damaged due to the erroneous negative reporting associated with my name. 

My career has suffered as a result of the reporting errors made by the Default Resolution Group. 

Request for Resolution : I am formally requesting the Consumer Financial Protection Bureaus assistance in resolving this matter and holding the Department of Education - Default Resolution Group accountable for their negligence. Specifically, I request the following : The Default Resolution Group must provide clear, verifiable documentation of the alleged debt, including the account number and the servicers details. 

If no verifiable documentation can be provided, all negative reporting against my name related to this alleged debt must be removed immediately.

An audit of the Default Resolution Groups accounting and records related to my alleged debt should be conducted to ensure accuracy. 

My name should be cleared of any erroneous or fraudulent debt claims. 

The Department of Education should acknowledge and rectify their failure to process my dispute forms in a timely and efficient manner. 

Furthermore, the educational institution that allegedly issued this debt has been shut down due to fraudulent and unethical practices. This raises serious concerns about the validity of any associated loans, further reinforcing the need for immediate correction and resolution. 

I appreciate the CFPBs attention to this matter and request a thorough investigation to ensure that my financial and professional reputation is restored. I look forward to your response and a timely resolution of this issue. 

Sincerely,

Company response to consumer: Closed with explanation