Consumer complaint received 2025-04-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Chime Financial Inc
State: NJ

Complaint narrative:
Since I had opened my account with Chime I have experienced multiple problems with them and contacted there customer support team advising them that my deposited monies and my withdrawals were not being processed properly. Representative tried to tell me that my statements were to be for ever thirty days and I then advised them that one my statements were more like between 21 to 26 days not 30 as she suggested I then also advised her that after reviewing multiple statements you actually the discrepancies for a example if I had XXXX go into my account but then XXXX in withdrawals t my balance should have been XXXX but yet instead of my balance ever being credited they were still stating i was negative every time from XXXX till present again I told her that I had went back into my statements and that I wanted to make a formal complaint about these illegal practices also I have had these accounts brewing charged for multiple unauthorized transactions and that this was in appropriate for me to be filing unauthorized charges being charged to my account but yet they never fixed not one single complaint or transaction they had also closed my account after I had complained to The CFPB about my numerous complaints if the multiple unresolved complaints and till this day they have refused to reply to any of my letters asking them for information about my account and the information to my complaints considering that I have been unable to receive any of my funds back even though I had told them my personal and banking information was released in two data breaches a XXXX data breach and a Change healthcare breach XXXX had presented this along with a police report that had been filed by myself after finding that a personal line of credit was established in my name back in XXXX of XXXX and that after reviewing these statements I had noticed the multiple discrepancies in multiple statement as well as multiple charges and cash withdrawals not authorized by me she stated the only thing I can do is pay all these charges then then I can file a dispute claim but this was to of to me from the months before XX/XX/XXXX XXXX was when I noticed my card being charged literally min after min from a online gaming company I also asked them to block the those merchants but yet they still repeatedly ignored my request of blocking them they also kept telling me me after multiple attempts of calling them or emailing them of these issues they just refused any of my disputes that were filled out from XXXX, XXXX XXXX and XXXX they have not only refused my unauthorized transactions request but the multiple attempts of trying to find why my deposits and withdrawals were not matching up.After filling a second complaint with the CFPB to maybe help get my monies back they immediately shut me out of my account and closed it so now I can not access my account anymore not even to get my final statement. Its been over I have m tried to send the certified letters as well as multiple emails but to only get no reply.

Company response to consumer: Closed with non-monetary relief