Consumer complaint received 2023-05-20 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: ALLY FINANCIAL INC.
State: MA

Complaint narrative:
I went in to a spa XXXX SKIN CARE in XXXX Ma. I paid to get XXXX fractional laser. I did not get co XXXX fractional laser what I got was XXXX. 

Ive sent in police reports plural and lots of proof and letters as to why I know I should get my money back. Ollo credit card was part of the initial purchase where I used XXXX cards. XXXX of these cards have refunded the money with the initial police report. Ollo is refusing to refund the money. They have the police report and XXXX waiting for the police report filed on XX/XX/XXXX. The merchant sent documents that have been forged to XXXX XXXX and I did file a second police report. Im waiting to get a copy of this. 

Ollo im disputing XXXX. XXXX if any knows that I have proved my case time and time again. In XXXX of the letters they recently sent me they wrote go to whoever I need to resolve this thats exactly what Im doing now. 
Ollo was part of the first purchase. I know I proved my case because the other XXXX cards sent me letters stating the dispute ended in my favor. So if it ended in my favor for the same purchase with XXXX other credit cards how is ollo credit refusing to refund the XXXX. 

The first purchase was made on XX/XX/XXXX. 

There was a second purchase made on XX/XX/XXXX and with XXXX cards XXXX bank and XXXX XXXX. 

XXXX XXXX is the card that provided me with the documents showing the merchant has forged documents and I did go to the XXXX Ma police a second time. 

I am requesting that this report include all XXXX credit cards companies but specifically ollo because its just blatant that they are breaking the law. 

I will provide the first police report as I have copies of it. I spent XXXX in total and it doesnt seem that these banks are attempting to help me. They accepted forged documents to deny my dispute. Its very clear to anyone with eyes this document was forged. 

XXXX XX/XX/XXXX was forged. I did not sign this paperwork. The merchant is sending in paperwork that has nothing ti do with the purchase in the credit cards. 

I paid for XXXX fractional laser and I received XXXX. 

This is wrong. I work very hard for everything I have and worked hard hoping to get XXXX Fractional laser and got Fraxel. Ive proved my case and this is causing me to become sick. Ive had enough. Ive gone to police and reported it Ive written multiple letters and even supplied police reports. 

XXXX should have already refunded me my money. I can see that XXXX and XXXX were presented documents that were forged. 

XXXX told me go to whoever I have to in a letter they sent to me and I did. I also am going to the FBI because I believe that XXXX is breaking the law. They know themselves that I have proved my case they just dont want to refund the money as its XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief