Consumer complaint received 2024-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
On XX/XX/XXXX, XXXX XXXX ended their relationship with me. Since it was not my fault at all, I went straight to the XXXX Police Department and filed an incident report. XXXX XXXX and XXXX gave me reference # : XXXX. After I received my case number, I walked into the Bank of America located in XXXX, FL and opened a personal checking account. This took place within the XXXX XXXX EST hour. XXXX XXXX was my helper. I was assigned Checking account number XXXX with routing number XXXX. At the time I was crashing or renting a room at XXXX XXXX XXXX XXXX, XXXX  XXXX, XXXX, FL XXXX. 
Three months later, XXXX XXXX began investigating my new personal checking account and asking questions he had no business needing to know. Therefore, I filed an FTC, reference # : XXXX, on XXXX ; and left FTC Hotline a message on phone number ( XXXX ) XXXX. 
A couple months later, I emailed the Florida Revenue Department my Direct Deposit Form asking them to please direct deposit all the money they are currently disbursing to me, under my social security number, XXXX, because I'm not collecting one XXXX of it. It's all getting robbed. With all sincerity, I thought this would end the mail theft and the removal of my key organs, FL Health OIG Case # : XXXX ; and FL Board of Dentistry Case # XXXX. Little did I know we have a plethora of professional Cyber Bank Robbers ; and the problem never ended. 
The Florida Revenue Department contacted Bank of America. They set up direct deposit. The first disbursement into my personal checking account took place on the week of XX/XX/XXXX. XXXX, XXXX, with their XXXX XXXX players contacted the bank, had the bank tell me they had suspected some fraud activity. Therefore, they placed a block on my debit card ; and prevented me from having access to my online checking account for nearly a week. I had to wait 4 to 5 business days for a brand new debit card in the mail. The card was supposed to be one that ended in XXXX, something like that. Instead, a fake, fraudulent card ending in XXXX was placed in my XXXX XXXX XXXX. 
Throughout the season where I did NOT have any access to my online account or direct deposit, XXXX sent a messenger to BoA to sit with XXXX and have her give him ( them my personal checking account. ) It wasn't until XXXX, when I walked into the XXXX BoA Branch, and spoke with XXXX, that my account was returned back to me. All the cards ending in XXXX were tied to closed XXXX XXXX accounts and eventually, closed BoA accounts ; while XXXX and XXXX benefitted and took over my BoA personal checking account. 
Knowing all this, I kept emailing the XXXX Police Department along the way. Then I notified FDLE on how XXXX kept switching my debit cards in the middle of the night. That's reference # : XXXX ( XXXX ) ; on XXXX. After that notification, I eventually notified BoA Law Enforcement Division, XXXX. 
Time went on ; my direct deposits kept getting deposited ( every other Friday ). The deposits began to enter my account and then around XXXX XXXX it would get automatically transferred to another account. So, by XXXX XXXX  I wouldn't see a XXXX. XXXX and his team players kept having me see fake online accounts with messy transactions. All my debit transactions were on fake closed debit cards with the name XXXX, XXXX, XXXX? etc.. Therefore, I filed a CFPB on XXXX. Reference number XXXX. Eventually, I escalated the problem to OCC. They have two case numbers on this misconduct. XXXX. I filed an appeal regarding this crime. 
Shortly after, I began to be open about this misconduct with Bank of America 's Employees at the Resolution Dept. I left long voice messages on XXXX 's vm, ( XXXX ) XXXX ; XXXX XXXX, ( XXXX ) XXXX, ext XXXX, and XXXX XXXX, ( XXXX ) XXXX ext XXXX. Recent messages were left on XXXX. On all three voice messages. 
More weeks went by ; and I still kept getting robbed every other Friday. So, I emailed the FL Bank Regulators. I CC America 's Bank Association, I emailed US-Cert, CISA, and I called the Florida Courts Administration. , ( XXXX ) XXXX. I even reached out to the Supreme Court XXXX XXXX XXXX XXXX, ( XXXX ) XXXX and XXXX XXXX XXXX our country 's OIG . 
My sixth sense began to tell me I needed to be in red territory to receive the money. Well, I was in red territory from XX/XX/XXXX - about XX/XX/XXXX, XXXX XXXX, NV, and the Bank gave XXXX XXXX my money ( retro ) in person. At that point I felt led to involve the XXXX Police Department. They simply disclosed a tracking number on this incident. They didn't want to grant me a Police Case Number. The tracking number is XXXX. This took place around XXXX. 
Since I got robbed again on XXXX, total amount right around {$12000.00} ; and retro amount is now {$170000.00} plus the {$12000.00}, I'm now filing this complaint. I'm notifying your department directly on this fact that I'm still missing out on my Direct Deposit ( inheritance money. ) I, m being blocked from viewing my real BoA account and I'm not sure the money is still going to be automatically transferred around XXXX XXXX EST every other Friday. Mean while, XXXX has clones hacking the Revenue Dept and changing my name to XXXX XXXX. That's another crime in itself.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation