Consumer complaint received 2018-09-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
On XX/XX/2018 around XXXX hours was when XXXX XXXX or XXXX XXXX was invited to see teller named XXXX Mr XXXX Wells Fargo balance inquiry receipt dated XX/XX/2018 time XXXX pm indicates branch number XXXX the number XXXX and below that the transaction number XXXX which was done by teller XXXX at the Wells Fargo branch located at XXXX XXXX XXXX XXXX XXXX XXXX Virginia XXXX Mr XXXX requested from teller XXXX to make a cashier check from his Wells Fargo account number XXXX with routing number XXXX and to cash his Wells Fargo cashier check number XXXX account number XXXX Teller XXXX stated he would not cashed that Wells Fargo cashier check unless it was verified by a banker The branch manager was called and she refused to tell Mr XXXX her name and told him in a very degrading disrespectful manner and out loud I see you have a team member checking so you can go and look up my name using teamworks and she also denied Mr XXXX right to access his Wells Fargo above referenced account and left him with the teller while making calls to complain about Mr XXXX as she mumbled then Mr XXXX tried to make cash advance from his other bank debit card so by being flexible to retrieve cash from the other bank instead of cashing the Wells Fargo cashier check and continue his other transaction to make a cashier check payable to Wells Fargo was not welcomed neither by those Wells Fargo employees when cash advance was declined intentionally by teller XXXX in retaliation as it appeared to Mr. XXXX who decided to see a banker the banker name shown on a privileged video for Mr XXXX safety protection the banker made a call to some number and stated that the check is fine to be cashed but she declined to let Mr XXXX see a teller and cash that check and she added addressing to Mr. XXXX and her coworker a man different than XXXX and a privileged video shows his face and his actions against Mr XXXX when investigating Mr XXXX almost as a suspect as they detained Mr XXXX movement to the teller side when she stated that Mr. XXXX has to sit down and wait at the lobby for a Wells Fargo branch manager named XXXX XXXX to come Mr XXXX was not explained the reason he must wait for that person to make a legitimate transaction and accessing his personal account Please be advised that the cashier check that was requested to be made was supposed to be made payable to Wells Fargo XXXX XXXX as a payoff of a loan that Mr XXXX had before To wait for that person without knowing why is that for and the fact that those above Wells Fargo employees denied access and denied cashing a Wells Fargo check for Mr XXXX who felt threatened by Wells Fargo to his safety and especially this days people with XXXX can easily shoot and killed to silence the truth Therefore Mr XXXX left that branch scared and he called Wells Fargo at XXXX call recorded and spoke to a Wells Fargo banker who took his complaint and give him the complaint number XXXX Mr XXXX advised Wells Fargo not to call him but communicate with him via U.S mail which Wells Fargo has Mr XXXX home address on file On XX/XX/2018 a Wells Fargo employee named XXXX called Mr XXXX who was kind despite knowing the call was from Wells Fargo and listened to The caller named XXXX who promised to call back Mr XXXX on XX/XX/2018 and inform of what he would have done after talking to the branch XXXX That caller and Wells Fargo failed to keep the promise to call back Mr. XXXX on XX/XX/2018 and starting today XX/XX/2018 Mr. XXXX forbids wells fargo from calling him and invading his privacy and the only way to inform him according to the law should be by mail address is XXXX XXXX XXXX XXXX XXXX Virginia XXXX It is very sad to see in His Country The United States Of America Mr. XXXX was discriminated against, threatened to his safety and life

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief