Consumer complaint received 2025-11-06 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: TX

Complaint narrative:
On XX/XX/year> I requested to withdrawal {$700.00} to XXXX for investing that I wanted. This was a purchase for options contracts. 

What followed has costed a lot of money in the tens of thousands, as well as missed profits, to increase the devastation, as well as dozens of unnecessary charges to my bank account in the form of overdraft fees, which caused it to be in the negative - {$41000.00}. 

It appears as though robinhood completely froze, and then it secondly, Robinhood purposely took control of my investing account, afterwards I learned they claimed it to be as too many deposits on Monday morning XX/XX/year>.. 
EXACTLY at the same time as the deposit tab froze they also froze my ability to buy and sell all contracts, claiming I shouldve made a deposit to take my account out of the deficit over the week, but all my deposit buttons were locked and even remained locked for days after the original incident which prevented me from coming out of deficit., even well after I had talked to customer service for hours and for several days, telling them the problem existed to the every moment, and still wouldnt allow me to fix the deficit issue,, and I was barred from the deposit area and even prevented from screen video recording in the area, for my safety of course. 
When I called them repeatedly over the next few days, they took my evidence of the described issues in the form of XXXX pictures and XXXX videos, they then, told me there was no one in the company who could do anything about it.. 

This was all after emailing them, asking their AI chat, all routes led to me being blamed me for their deposit issue, draining my accounts and selling my options investing contracts at a low in the market when they had months left on their expiration. When I confronted them about it, they went silent, hung up the phone, and acted as if they were offended. They were real friendly and asked if they could help me in any way, except for when I mentioned the deposit glitch or that something took over my account or that there was a possible issue with Robin Hood app algorithms. Those topics were off limits to them. 
There was XXXX support agent Named XXXX who even admitted this was not normal. But every time I got transferred it would be to someone else who was supposed to look into it or email me back and they never did except for to ignore the isssue, they would come back and tell me anything about the deposit issue and that is was because I was in deficits too long I shouldve sent a wire transfer over weekend before Monday, if I had wanted to fix the problem. 
EVEN after Robinhood had sold my options contracts to make up for the deficit, I had {$1400.00} in my buying power the next day, and I was STILL not able to trade, even after they had the algorithm sell my contracts, I had renewed buying power, on Tuesday XXXX XXXX, and Robinhood still wouldnt unfreeze my account, even with the issue solved the next day, I still couldnt buy or sell and Im banned from using Robinhood for transactions and my money is stuck in some contracts until XXXX next year. 

I do truly believe that Robinhood could be a criminal enterprise.

Company response to consumer: Closed with explanation