Consumer complaint received 2025-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
I am submitting this complaint because Synchrony Bank continues to furnish inaccurate and unverifiable information to TransUnion regarding an XXXX XXXX XXXX account that Synchrony no longer owns. The account was charged off on XX/XX/XXXX, and Synchronys own CFPB response dated XX/XX/XXXX confirms that the account was transferred to XXXX XXXX XXXX for collection on XX/XX/XXXX. 

Because Synchrony no longer owns or services this debt, they can not legally verify or furnish ongoing updates under the Fair Credit Reporting Act or Metro 2 reporting guidelines. Once an account is transferred to a third-party collection agency, the original creditor must stop updating, and is not permitted to provide new delinquency dates, new payment history, or verification responses. 

Despite this, Synchrony has continued reporting inconsistent, contradictory, and inaccurate information to TransUnion. The accounts dates of delinquency, status updates, and reporting history have changed multiple times. I have documented these inconsistencies, and I submitted a written dispute via certified mail on XX/XX/XXXX, which TransUnion received. 

TransUnion has admitted on a recorded call that they do not investigate and only report whatever the furnisher says, meaning no reasonable reinvestigation was performed as required by FCRA XXXX. XXXX is continuing to report the account even though the furnisher ( Synchrony ) is reporting information that is inconsistent, unverifiable, and legally invalid, because the furnisher does not own the account. 

XXXX CFPB letter states that they verified the information and refused deletion, even though they no longer own the debt. A furnisher that no longer owns an account can not verify it under 1681s-2 ( b ). This makes the information unverifiable, and unverified information must be deleted, not updated, under FCRA 1681i ( a ) ( 5 ) ( A ).

Despite these facts, Synchrony continues to furnish post-charge-off updates and TransUnion continues to publish them, which is a violation of : 15 U.S.C. 1681s-2 ( a ) Duty to furnish accurate information 15 U.S.C. 1681s-2 ( b ) Duty to properly investigate disputes 15 U.S.C. 1681e ( b ) Duty to assure maximum possible accuracy 15 U.S.C. 1681i ( a ) Duty to conduct a reasonable reinvestigation 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) Duty to delete unverifiable information Because Synchrony is no longer the owner or servicer of this account, they can not legally verify it or continue furnishing updates. The information being reported is not only incorrect, but impossible to verify, which makes continued reporting unlawful under the FCRA. 

I have already filed previous CFPB complaints, and the issue remains unresolved. This new complaint is based on new evidence, including : Synchronys written admission that the account was transferred XXXX verbal admission that they do not perform investigations Proof of certified mail dispute Documented inconsistent reporting The account must be deleted because it is unverifiable, inaccurate, and being reported by a furnisher that no longer has the authority or documentation to verify it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation