Consumer complaint received 2024-04-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: FC HoldCo LLC
State: AL

Complaint narrative:
I am writing to file a formal complaint against Flagship Credit Acceptance regarding egregious misconduct and violation of consumer rights. On XX/XX/2024, I initiated arbitration proceedings with Flagship Credit Acceptance to dispute a loan due to dealership and securities fraud. Despite following all procedures outlined by the XXXX XXXX XXXX ( XXXX ), Flagship Credit Acceptance has repeatedly failed to engage in a meaningful resolution process and has resorted to predatory actions, including illegal repossession and a blatant disregard for legal proceedings. 

To provide a detailed account of the events, I sent a demand for arbitration, along with a rescission notice and a letter of possession, to the address provided by a Flagship representativea XXXX XXXX XXXX XXXX XXXX, PA. These documents were sent via certified mail with tracking numbers and notarized for authenticity. Despite my diligent efforts to confirm receipt and review of these documents through multiple follow-up calls, Flagship failed to update my account or acknowledge the ongoing arbitration process. 

Shockingly, on XXXX XXXX around XXXX my vehicle was unlawfully repossessed by an unlicensed agency [ XXXX XXXX XXXX XXXX XXXX XXXXXXXX AL ], which I later discovered was not authorized to operate in XXXX  or XXXX XXXX XXXX Upon contacting Flagship, I encountered further obstacles and delays, with representatives providing conflicting information and refusing to address the arbitration proceedings directly. In fact, during a call on XX/XX/2024, a Flagship representative informed me that their legal department would only communicate with an attorney, effectively denying me the opportunity to advocate for myself and seek a resolution and disconnected the call on me forcing me to call back and spend more time speaking to another representative. 

Furthermore, Flagship Credit Acceptance has demonstrated a blatant disregard for correspondence from the XXXX XXXX XXXX, further exacerbating the situation. Despite receiving correspondence from the XXXX regarding arbitration fees and additional information about my case, Flagship has chosen to ignore these communications, perpetuating their unethical behavior and undermining the arbitration process. 

Additionally, I want to emphasize that I never received any formal correspondence or notices from Flagship Credit Acceptance via mail or email, despite repeated requests for such communication. This lack of transparency and accountability further underscores Flagship 's negligent and fraudulent practices, which must be addressed promptly to protect consumers from further harm. 

In light of the foregoing, I respectfully request that the Consumer Financial Protection Bureau thoroughly investigate this matter and take appropriate action to hold Flagship Credit Acceptance accountable for their misconduct. Specifically, I seek a resolution through arbitration, compensation for damages incurred, and measures to prevent similar injustices from occurring in the future. 

Thank you for your attention to this matter. I trust that the Consumer Financial Protection Bureau will take swift and decisive action to address this grave injustice and uphold the rights of consumers. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation