Consumer complaint received 2025-08-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: AZ

Complaint narrative:
To Whom It May Concern : I am disputing Capital Ones reporting of late-payment entries on the above account. Those entries are inaccurate and/or legally noncompliant and must be corrected or deleted.

Why the reporting is unlawful 1. Accuracy duty ( Furnishers ). The FCRA prohibits a furnisher from providing information it knowsor has reasonable cause to believeis inaccurate, and requires prompt correction/updates if previously furnished information is not complete or accurate. 
2. Investigation duty ( after a dispute ). Upon receiving notice of a dispute ( directly from me or via a CRA ), Capital One must conduct a reasonable investigation, review all relevant information, and report the results ; if the data is inaccurate, incomplete, or can not be verified, Capital One must modify, delete, or block the information and notify all nationwide CRAs to which it furnished the item.

3. Obsolete/too old to report. Adverse items ( including collections and other negative information such as late payments ) generally may not be reported beyond seven years ( with the 7-year period for a delinquent account running from the Date of First Delinquency as defined by statute ). If any late-payment entry is beyond this limit, it is illegal to continue furnishing it.

4. Disputed-status duty. While a dispute is pending, any furnishing of the item must include notice that the information is disputed.

5. Direct-dispute rules ( Regulation V ). Because Im disputing directly with the furnisher, Capital One must reasonably investigate my dispute so long as it concerns my liability, terms, performance, or other account info that bears on creditworthinessand must notify me if it deems the dispute frivolous, within five business days, with reasons and whats needed to investigate.

Furnisher accuracy & correction duties. FCRA 623 ( a ) bars furnishers from reporting information they know or reasonably should know is inaccurate and requires them to correct/update incomplete or inaccurate info.

Duties after a dispute. When notified of a dispute, furnishers must investigate, review all relevant information, report results, and if the info is inaccurate/incomplete/unverifiable, they must modify, delete, or block itand notify all CRAs to which it was furnished. 
CRA reinvestigation timelines ( helpful benchmark ). CRAs must complete reinvestigations within 30 days ( extendable to 45 in limited circumstances ), and notify you of results.

Direct disputes ( Reg V, 12 C.F.R. 1022.43 ). A furnisher must reasonably investigate direct disputes about liability, terms, performance, or other account info ; if it calls a dispute frivolous, it must tell you within 5 business days with reasons and whats needed to proceed.

Seven-year obsolescence rule. Negative items ( including collections and other adverse data ) generally cant be reported more than seven years from the Date of First Delinquency ; for delinquent accounts, the 7-year period runs from DOFD + 180 days.

Marking disputes. If a consumer disputes accuracy/completeness, any furnishing of that item must identify it as disputed. 
COVID-19 accommodation rule ( if applicable ). During covered periods, accounts current at the start of an accommodation must be reported as current for as long as the accommodation is in place.

Important reality check : The FCRA does not prohibit reporting truthful late payments. The law prohibits inaccurate, obsolete, or unverified negative reporting and requires proper investigations and dispute handling. The letter above targets those legal violations.

Company response to consumer: Closed with explanation