Consumer complaint received 2024-10-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: NY

Complaint narrative:
On XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX, I made a call to XXXX to request information on the repossession of my car. During this 20 minute call, the employee asked, where do you work and what do you do? I told him that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX at the agency. Im treated differently when I tell companies that XXXX an XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX so I chose not to disclose that. The representative said, How do you expect to pay for this car? How can you afford this car? It is illegal to ask New York State residents about our employment. My employment was verified prior to buying the car. Within 3 days of our conversation the representative sent my car to an auction company. On XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX who said at the previous representative was right because their company is located in Texas and I live in New York. I explained to him that it is illegal to ask New York XXXX residents questions about their employment. I asked him to speak to a supervisor multiple times and he said no. He also said that the supervisors do not speak to clients. I asked to speak to an ombudsman and he didnt know who that was. After speaking with him for an hour and 46 minutes, he told me that he requested that a supervisor contact me. Then, I received a call from a supervisor, XXXXXXXX XXXX XXXX XXXX XXXX ). In addition, I made multiple calls prior to this conversation. 

I informed XXXX about the discriminatory questions that his employees made. In addition, he stated that the employee had the right to ask me that question. I informed him that this question is illegal because Im a New York State resident. XXXX stated that he will investigate my claims and call me back. He called me 2 days later, stating that he couldnt find the tape. Luckily, I recorded the conversation with XXXX. I attached the recording to this complaint. He also informed me that I would have to pay for the car to be released, which I did. Then, he stated that I have to pay for the car to be towed back to my body shop. This was an undue hardship because the representative sent my car to the auction because he didnt believe that I could afford it. This is employment discrimination. Also, my contract allows the car to be towed back. Ultimately, NMAC towed the car after I told them that I was making a complaint with your agency. I thought this issue was over but its not. 

I was lied and deceived by the dealership, XXXX Nissan. They informed me that I could refinance the car after six months of payments. When I called NMAC, they informed me that this is not true and I dont know why dealerships tell people that. So I was told a lie. I attempted to relinquish my vehicle to NMAC and XXXX Nissan. XXXX Nissan did not accept the car. I asked NMAC to take the car and they will not accept it. They are retaliating against me because I informed them that I was making a complaint with your agency. I dont want NMAC to under sell the car as a form of retaliation. I am informing you of this issue because if they did this to me, a XXXX XXXX XXXX XXXX XXXX then they are doing this to other people. I do not want this car because Nissans business practices do not align with my morals, ethics, and values.

Company response to consumer: Closed with explanation