Consumer complaint received 2025-01-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) Complaint Complainant : XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint Against JPMorgan Chase for Fraudulent Misrepresentations , Gross Negligence, and Regulatory Violations Description of the Issue : This complaint, on behalf of XXXX XXXX XXXX XXXX XXXX separate from my previous complaint due to JPMorgan XXXX XXXX false statements regarding fraud claims associated with multiple accounts under my businesses. Chase has repeatedly misrepresented facts to the CFPB and has engaged in deceptive practices that obstruct justice and violate federal banking regulations. 

During an internal audit in late XXXX and early XXXX, I discovered that a former employee, XXXX XXXX, embezzled millions from my business accounts held at JPMorgan Chase. Despite repeated fraud reports and claims filed with Chase, the bank knowingly facilitated fraudulent transactions, allowed the creation of shell companies, and failed to take any corrective action. 

When I escalated the matter through Chases fraud department, the bank delayed, obstructed, and ultimately falsely claimed that no fraud claims existed for certain accountsdespite documented claim numbers, multiple communications, and over XXXX email threads proving otherwise. Chases response to my previous CFPB complaint contains egregious misrepresentations that demand immediate correction. 

Chases Specific Violations : Knowingly False Statements to the CFPB : Chase falsely claimed that no fraud claims were filed on certain accounts, despite documented evidence proving otherwise. 

Aiding & Abetting Fraudulent Transactions : Chase allowed millions to be funneled through fraudulent shell entitiesXXXX XXXX, XXXX XXXX XXXX, and XXXX XXXXwithout triggering mandated Anti-Money Laundering ( AML ) or Bank Secrecy Act ( BSA ) alerts. 

Gross Negligence in Account Security : Chase permitted XXXX to unilaterally add himself as a signatory on business accounts without my knowledge or consent, violating basic security protocols. 

Failure to Investigate & Recover Stolen Funds : Chase refused to take meaningful action despite early fraud reports, instead shielding the criminal from accountability. 

Obstruction and Deception in Regulatory Responses : Chase deliberately delayed responses, misrepresented facts, and engaged in deceptive business practices to avoid liability.

Systemic Abuse of Regulatory Timelines : Chase improperly denied claims under the pretext of a XXXX reporting window, despite timely reports and Chases active interference in my ability to recover funds. 

Relief Sought : Immediate Investigation & Correction of Fraudulent Statements : Chase must correct its false claims to the CFPB and acknowledge the existence of my fraud claims. 

Full Restitution of Stolen Funds : Chase must reimburse all affected accounts, including those under XXXX XXXX XXXX, and cover consequential damages. 

Regulatory Action Against JPMorgan Chase : The CFPB should sanction Chase for its violations of UDAAP, AMLA, BSA, and Regulation E and require compliance measures to prevent further fraudulent conduct.

Executive-Level Review and Response : A senior Chase XXXX should be required to respond directly, rather than continuing to issue form denials. 

Chases pattern of fraud, deception, and regulatory noncompliance can not continue unchecked. The CFPB must take immediate action to hold Chase accountable for its role in enabling financial crimes, obstructing justice, and defrauding customers. 

Attachments : Fraud claims filed with Chase ( with case numbers ) Chases contradictory responses to CFPB and me Emails and supporting documents proving Chases obstruction and false claims Filed by : XXXX XXXX, XXXX XXXX ; XXXX XXXX XXXX, XXXX XXXX : Office of the Comptroller of the Currency ( XXXX ) Federal Bureau of Investigation ( FBI ), Financial Crimes Division U.S. Department of Justice ( DOJ ) Financial Crimes Enforcement Network ( FinCEN ) Securities and Exchange Commission ( SEC ) State Attorney Generals Office

Company response to consumer: Closed with explanation