Consumer complaint received 2026-01-26 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
Subject : Follow-Up and Dispute of Account Status Prior Settlement Correspondence To Whom It May Concern, I am writing regarding the above-referenced account to formally follow up on correspondence I previously sent to your company. 

On XX/XX/year> I mailed a letter to your office regarding a proposed settlement of this account. Along with that letter, I included copies of my utility bill and drivers license as requested for identity verification. To date, I have not received any response, written or otherwise, acknowledging receipt of these documents or addressing my settlement request. 

Despite my good-faith effort to resolve this matter, the account continues to be reported as late and past due, and I am now seeing references to charge-off activity. This is concerning, as I have taken appropriate steps to communicate and resolve the debt and am awaiting your response. 

I respectfully request written confirmation that my prior correspondence and documentation were received, along with an update on the status of my settlement request. Additionally, I ask that you review the continued reporting of late and past-due activity while this matter is under review, as I have been actively attempting to resolve the account. 

Please respond in writing at your earliest convenience so this matter may be addressed promptly and accurately. 

Thank you for your attention to this issue. I look forward to your response. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX Credit Card numbers ending in XXXX and XXXX Please find original letter written below : Capital One Attn : Account Resolution / Settlement Department Re : Good Faith Settlement Offer Accounts Ending in XXXX and XXXX Dear Capital One Settlement Department, I am writing regarding my Capital One credit card accounts ending in XXXX and XXXX, which have a combined balance of {$4800.00}. 

Due to financial hardship, I am unable to repay the full balance. However, I would like to resolve these accounts responsibly and am offering a good-faith lump-sum settlement. 

I respectfully propose a settlement payment of 30 % of the total balance, in the amount of {$1400.00}, to fully satisfy both accounts. 

This offer is made with the understanding that : The settlement amount will be accepted as full and final payment, with no remaining balance owed Both accounts will be reported to all major credit bureaus as Settled in Full or Paid Settlement with a XXXX balance No further collection activity will occur after payment Written confirmation of acceptance will be provided on Capital One letterhead prior to payment To ensure I can successfully complete this settlement, I am requesting that the lump-sum payment be made within sixty ( 60 ) days of written acceptance. 

This letter is a good-faith attempt to resolve the matter and is not an acknowledgment of liability. 

Please feel free to respond in writing with acceptance or a counteroffer. I appreciate your time and consideration and look forward to resolving these accounts. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation