Consumer complaint received 2025-05-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XXXX XXXX, XXXX and President of Wells Fargo, I am writing to express my outrage and utter This document is a complaint letter addressed to XXXX XXXX, XXXX of Wells Fargo, expressing the author 's frustration regarding the treatment received after depositing a check endorsed by their brother. The author describes the emotional and financial distress caused by the situation. 
Frustration with account freezing : The author expresses outrage over Wells Fargo freezing their accounts and accusing them of fraud after a check deposit. 
Disrespectful treatment : The author recounts being treated disrespectfully by a representative, feeling accused of fraud despite having a long-standing relationship with the bank. 
Emotional distress : The situation has caused significant emotional turmoil, financial strain, and a loss of time to care for their child. 
Demand for action : The author demands immediate action, including reinstatement of accounts, a formal apology, and investigation into the representative 's misconduct. 
Loyalty to the bank : The author highlights their loyalty to Wells Fargo and expresses disappointment in the treatment received, emphasizing their desire to be treated with respect. 
Impact on daily life : The author describes the negative impact on their ability to manage finances and care for their family due to the frozen accounts. disgust with the way I have been treated by Wells Fargo. On XX/XX/XXXX you see it. You see it. I'm pisssed off., I deposited a check endorsed to me by my brother into an ATM. At no point was I informed that this was not permissible or that I needed to bring it directly to the bank. 
The ATM accepted the check, but the next day, I received a letter stating that the check couldn't be deposited because my brother was not on my account. When I called Wells Fargo, I was immediately transferred to the fraud department, where I was treated like a criminal suspect despite my long-standing relationship with your bank. 
The representative I spoke to was incredibly disrespectful and accused me of committing fraud, which is entirely unfounded. I have never committed fraud, and it is not illegal to endorse a check to someone else. I was made to feel like a lowlife, and I was in tears over the way I was treated. After 15 minutes of begging, I was finally transferred to a supervisor who was helpful and advised me to bring my brother to the bank with his identification to resolve the issue.

This situation has caused me significant distress, financial strain, and emotional turmoil. I have lost money, work time, and the ability to take care of my son. I am a single parent and do not deserve to be treated this way. I demand immediate action, including the reinstatement of my accounts, a formal apology, and a thorough investigation into the misconduct of the representative who treated me so poorly. 
I am deeply saddened by the way Wells Fargo has handled this situation. I have been a loyal customer and have brought significant business to your bank. I want to be treated with respect and dignity, and I want my accounts unlocked so that I can continue to manage my finances and take care of my family. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation