Consumer complaint received 2025-09-23 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: PENNYMAC LOAN SERVICES, LLC.
State: WI

Complaint narrative:
This started back in XXXX  and has gone since on and off due to Penny Mac unknowingly buying my loan from my state and moving it to another which caused all the problems since I have to rely on the XXXX for my billing statements every month until I had working pc that could access their website which they threatened me with late fees over many times to use even though i didn't want to and I also refuse to use apps for sensitive information. That is my choice yet Penny Mac felt the need to berate and threaten me constantly with late fees if they didn't receive my payments by the XXXX every month yet most months I do not get the paper statement until after the XXXX or even later. They said they don't care they have website and an app. Again they can't force anyone to use them. Here 's the kicker I tried for the last couple years to address all the threats I received and problems with them over their forced up surd polices when I do not control the flow of the XXXX and instead they would just stone wall essentially and read me their forced polices and I would accept that as an answer so they took web access away. Yet I still get threatened with late fees every month. They fine people like they do and threaten us like can do whatever. I will not be making payments to PennyMac over there behavior and mistreatment until this is resolved to my satisfaction and wishes now.

List of grievances against Penny Mac which started immediately upon forced acquisition of my loan and no knowledge of it. 

XXXX. Penny Mac has constantly berated and forced me to do things I was not comfortable doing regarding my loan and how I am allowed to choose how I pay it. 
XXXX. Not everyone has access to a computer and you can not force people to use apps. I despise most apps because of how there abused and misused by their developers. 
XXXX. I only got an updated pc myself last year that worked for the first time in XXXX years. 
XXXX. Yet XXXXenny Mac threatened me with late fees every month because I had to wait for the mail to come in to pay my bill. Just because you have a website or an app don't mean you can threaten and force ridiculous polices like the XXXX due date every month when most months I don't get the statement until the XXXX or XXXX week of the month and there also have been plenty of times the statement would be over a month late getting to me. This has been an ongoing problem for XXXX ( XXXX ) years. Where have you been XXXX? I state this every time. 
XXXX. All because Penny Mac purchased my loan from out of state with out me being allowed to contest it for the exact reason they have caused with their absurd polices, I do not care if you're use to operating that way. 
XXXX. I use to pay {$1000.00} every month with the extra put towards principle but until Penny Mac started auto deducting a late fee every month because of the XXXX would show up late. Same reason I will never give any corporation especially you Penny mac access to my personal account for auto pay, never happening ever. Penny Mac already showed it's true colors and it isn't red, white, and blue. 
XXXX. Penny Mac caused an indecent where they claimed they lost my check and demanded I pay over the phone and then not XXXX minutes later penny mac cashed the " lost '' check. That happened within the first year my loan was usurped. Penny Mac lost all respect after that and never got it back. 
XXXX. I should not have to stress and worry about be sacked with late charges every month over these absurd polices because I have to use the XXXX and I have no web access now or app access not that I wanted it so you could compromise my information like every other corporation due to you said your " policies '' since consumers have XXXX protection unless we the people make it ourselves by any means necessary apparently. 
XXXX. Seriously if I do not get the statement until after the XXXX how the XXXX can a late fee be charged? That's is all I have to rely on to confirm payment is the paper statement now. What part of you don't get payment until I receive paper statement in mail then do you not understand Penny Mac? 
XXXX. I will not call every month to get the total. I have to pay of these phones XXXX XXXX XXXX XXXX  before i can get different ones so my phone situation isn't changing anytime soon since I am fighting them too for there liability. I don't trust this company to be frankly honest. Why the XXXX should I after all this? 

I have a right to defend my information just as a every American citizen from being exploited. 
I reached out to XXXX mortgage where Penny mac usurped my loan from and told them they need to work with you fix the mess you all created.

Company response to consumer: Closed with explanation