Consumer complaint received 2025-06-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
To Whom It May Concern, My name is XXXX XXXX, and I am the Chief XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX, a registered business operating out of XXXX XXXX XXXX, XXXX, VA, XXXX. I am writing to file a formal complaint against Bank of America concerning discriminatory treatment, mishandling of funds, and unprofessional conduct by their staff. 

On XX/XX/year>, I visited the Bank of America branch in XXXX XXXX, Virginia, to open a business checking account for XXXX XXXX XXXX XXXX XXXX XXXX. I arrived with all necessary documentation and identification. I was assisted by a relationship banker named XXXX XXXX, and the account opening process took nearly XXXX hours. At the conclusion of this appointment, I deposited {$100.00} into the new business account and was informed that I could deposit additional funds later. I was also told that my business debit card would be mailed to my business address in XXXX, VA. 

On XX/XX/year>, I attempted to wire {$10000.00} from my XXXX XXXX account into the newly opened Bank of America business account. I used the account and routing number listed on the Bank of America account summary page provided to me the day before. However, the routing number turned out to be an ACH number, and the wire transfer failed. This prompted multiple fraud alerts from XXXX XXXX, requiring me to make two separate visits to XXXX and speak with three representatives to clear the issue. 

Due to this inconvenience, I decided to physically withdraw the {$10000.00} from XXXX and deliver it directly to the same Bank of America branch in XXXX XXXX. When I arrived, I presented XXXX forms of ID, along with the {$10000.00}, which was secured in a Chase money bag. The teller accepted the deposit, and I received a printed receipt for the transaction. 

At that point, XXXX XXXX, another Bank of America relationship banker, invited me to his office to help me add the business debit card to my XXXX XXXX. However, when I attempted to log into the Bank of America mobile app, I discovered that my account had been locked. XXXX called Bank of America support, then handed me the phone. I spoke to a representative who identified himself only as XXXX. 

This individual informed me that my account had been closed and refused to provide a reason, stating that he was under no obligation to explain. His tone was aggressive, condescending, and unprofessional. I recorded the conversation and have it available for your review. The call occurred less than XXXX minutes after I had deposited {$10000.00} in cash into the account. 

When I asked to have my funds returned, I was told that a request would have to be submitted and it would take XXXX business days to return my money which I find deeply unacceptable given that they had just received my deposit. 

I also expressed that I believed the treatment I received was racially motivated, as I had been treated with suspicion and disregard without explanation or transparency. My concerns were ignored by the staff. I was treated disrespectfully and dismissed without cause, and the bank offered no justification for the closure of my business account or the retention of my funds. 

This experience has been XXXX, offensive, and disruptive to my operations as a XXXX XXXX XXXX. I am requesting the following : A full investigation into the discriminatory handling of my account. 
Immediate release and return of my funds in full. 
A written explanation for the closure of my account. 
Accountability for the Bank of America staff involved, including XXXX XXXX and the phone agent XXXX. 
Business Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, VA, XXXX Secondary Address : XXXX XXXX XXXX, XXXX, VA, XXXX Cell Phone : XXXX Business Phone : XXXX / XXXX Email : XXXX Thank you for your attention to this serious matter. I look forward to a timely response and resolution. 

Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief