Consumer complaint received 2025-09-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I am writing to file a formal complaint against Chase Bank concerning an alleged wire recall that has led to significant financial hardship and severe business disruption for my company, XXXX XXXX XXXX XXXX XXXX XXXX. This complaint arises from a stark contradiction between information received directly from Chase Bank 's personnel and XXXX XXXX XXXX XXXXXXXX XXXX subsequent claims regarding a {$100000.00} wire transfer initiated by Chase Bank.

1. Background of the Legitimate Transaction : My company, XXXXXXXX XXXX XXXX XXXXXXXX XXXX, entered into a " Partnership Buy-In Agreement '' with XXXX & XXXX XXXX XXXX XXXX or before XX/XX/XXXX. This agreement stipulated a total capital contribution of XXXX XXXX  Dollars ( {>= $1,000,000} USD ), with an initial non-refundable deposit of {$100000.00} USD. The funds for this buy-in were expressly stated as " lawfully obtained and free of encumbrance ''. The closing of this transaction was contemplated for on or before XX/XX/XXXX. This agreement specifies its governance " according to long antecedent strict Common Law Rule ''.

2. Chase Bank 's Wire Transfer and Initial Information Received : On XX/XX/XXXX, a wire transfer request for {$100000.00} USD, plus a {$35.00} wire fee, totaling {$100000.00}, was initiated from Chase Bank. The sender 's XXXX XXXX XXXX XXXX XXXX ) Chase Bank account number for this transaction has been identified as XXXX. The recipient was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) for the account ending in XXXX, associated with XXXX, XXXX, and XXXX, XXXX XXXX. The Request Date and Effective Date for this wire were both XX/XX/XXXX. 
Crucially, information was received directly from Chase Bank 's branch XXXX, XXXX XXXX ( located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone number XXXX ). This information, as communicated by XXXX XXXX, confirmed that " there has been no mention of fraud nor any concerns rendered regarding this wire '' and that Chase Bank " neither had ability to retrieve the wire ''. This direct information from Chase Bank 's personnel creates a significant contradiction with XXXX XXXX XXXX XXXX XXXX later claims. 
XXXX. XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Chase Bank 's Actions : Despite the information received regarding Chase Bank 's position, XXXX XXXX XXXX XXXX provided the following in response to inquiries about the wire transfer : XXXX XXXX XXXX XXXX 's records indicated an incoming XXXX XXXX XXXX for {$100000.00} was posted to the account ending in XXXX on XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX records noted that they did not show an incoming transfer for {$100000.00} ). 
XXXX XXXX XXXX XXXX  explicitly stated that, " On XX/XX/XXXX, Chase Bank issued a wire recall ''. This alleged recall by Chase Bank occurred XXXX days after the funds were posted and remained available at our will and discretion to my company 's account. 
As a direct result of this wire recall allegedly issued by Chase Bank XXXX XXXX XXXX XXXX XXXX further stated that " an outgoing XXXX  Funds Transfer for {$97000.00} was withdrawn from the account on XX/XX/XXXX, and returned to XXXX Chase Bank, N.A. ". This amount represented the full available balance in the account on that date. 
XXXX XXXX XXXX XXXX  advised me that, " To further discuss the funds from the XXXX Funds Transfer, you may contact XXXX Chase Bank, N.A. ". 
In subsequent email correspondence, XXXX XXXX XXXX XXXX XXXX attorney, XXXX XXXX, reiterated, " As for the wire, please refer to the Sender as the wire funds were returned to Chase ''. 
When documentation regarding the wire was requested by our legal staff ( XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX attorney stated, " At this point in time, I have no contact or additional information from Chase to provide to you ''. XXXX XXXX XXXX XXXX XXXX attorney also explicitly stated, " I have NOT received any written communication documenting a recall of wire sent to XXXX XXXX XXXX nor any third party XXXX XXXX XXXX claims requested return of wire ''. 
4. The Core Discrepancy and Grievance Against Chase Bank : The central issue of this complaint is the direct contradiction between XXXX XXXX XXXX XXXX XXXX  explicit statements that Chase Bank issued a wire recall and the information received regarding Chase Bank personnel, who affirmed that Chase Bank had not initiated any complaint of fraud nor did they possess the ability to retrieve the wire. This significant discrepancy points to potential wrongdoing or severe lack of transparency on the part of Chase Bank. 
My grievances against Chase Bank, as informed by XXXX XXXX XXXX XXXX XXXX statements and other facts available from the sources, are as follows : Unjustified and Unsubstantiated Wire Recall : Chase Bank is alleged by XXXX XXXX XXXX XXXX  to have issued a recall for a wire transfer. This alleged recall occurred XXXX days after the legitimate funds were posted to the recipient account. Furthermore, Chase Bank 's own Wire Transfer Agreement indicates that canceling a wire may not be possible after it has been sent, and that " the recipient bank 's agreement '' dictates whether " the full amount of your funds may be returned to you ''. For " Chase Private Bank Wire Transfers only, '' if a wire can not be verified, it will be returned, implying a verification procedure that should have been completed much earlier. 
Lack of Transparency and Documentation : Despite explicit requests for documentation made through XXXX XXXX XXXX XXXX  and our legal department and staff, no written proof or substantiation from Chase Bank has ever been provided for their alleged claim of fraud or for initiating a wire recall. XXXX XXXX XXXX XXXX 's attorney explicitly stated having " no contact or additional information from XXXX to provide ''. 
Failure to Adhere to Own Terms/Industry Standards ( as implied by XXXX XXXX XXXX XXXX XXXX XXXX ) : The apparent contradiction between the information received regarding Chase personnel and XXXX XXXX XXXX XXXX XXXXXXXX XXXX about Chase 's actions highlights a failure in communication, process, record-keeping, and bare honesty which falls below expected banking standards. Chase Bank 's wire agreement explicitly states that " banks are entitled to rely on account numbers and bank numbers provided in the instructions associated with such Funds Transfers without reference to account titles and bank names, and banks have no duty to discover discrepancies ''. This suggests the wire should have been treated as valid once processed.

Resulting Financial Harm and Business Disruption : The alleged wire recall by Chase Bank directly precipitated XXXX XXXX XXXX XXXX XXXX actions, including freezing multiple business accounts, dishonoring checks, and ultimately exiting its relationship with my company. This misconduct caused severe financial hardship, including : XXXX XXXX XXXX XXXX XXXX  verbally informed me of an account hold on XX/XX/XXXX. On XX/XX/XXXX, an " Account Freeze was placed on the following accounts while we completed further due diligence on the activity of the accounts ''. These included the Advanced Business Checking account ending in XXXX ( for XXXX XXXX XXXX, XXXX XXXX ), Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX XXXX ), Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX ), and Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX ), and Commercial Savings account ending in XXXX. All these accounts were confirmed closed in XX/XX/XXXX. 
o A check for {$2600.00} from the XXXX XXXX XXXX XXXX XXXX account ( ending in XXXX ) was presented at another financial institution on XX/XX/XXXX, and returned by XXXX XXXX XXXX XXXX  due to the hold placed on the account as a result of this alleged wire recall. A " Withdrawal RETURN CHECK '' for {$2600.00} is also noted for XX/XX/XXXX. These actions by XXXX XXXX XXXX XXXX  are caused by Chase Bank and caused damaged relationships, specifically leading to the destruction of vital business relationships, contributed to the cessation of my company 's operations, loss of client, and led to long-term lease penalty consequences approximately {$5200.00}. 
o Accrued service and late fees totaling {$1100.00} for returned checks, specifically due to XXXX XXXX XXXX XXXX  withholding available funds. Our legal department informed XXXX XXXX XXXX XXXX, " Check was written on XX/XX/XXXX and XXXX XXXX XXXX XXXX released funds to my client on XX/XX/XXXX providing a grand total of {$1100.00} ''. 
o XXXX XXXX XXXX XXXX  demanded access to " client-privileged information '' in relation to these matters as a condition for them to consider reimbursement for fees and damages. 
o These actions directly caused the cessation of my company 's operations. 
XXXX XXXX XXXX XXXX XXXX  stated they " does not provide compensation of this nature, nor will the funds from the Wire Transfer be refunded, as it has been determined that a bank error has not occurred ''. 
Sincerely, XXXX XXXX [ All Rights Reserved ]

Company response to consumer: Closed with explanation