Consumer complaint received 2019-05-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase Bank the mortgage servicer has not properly applied my payment to my mortgage why not calculating the full reduction in principal when I apply additional funds to lower my principal it is supposed to be called principal reduction option if I choose to add additional funds to pay off my principal faster there by reducing the amount of amortization schedule then the principal should go down accordingly however when I add an additional amount say $XXXX towards my principal reduction they never calculated properly in addition all my payments are allegedly late have encouraged additional late fees and although they have agreed to move the late notation they have never given me credit for the late fees that I've incurred over the years not one time have the ever given me credit for late fees would stay have incurred illegally nor have they ever apply principal reduction in a timely or in a correct manner ever all they've ever done is divided my payments my mortgage my 30-year mortgage into 360 equal installments without any regard to recalculating my mortgage reduction by luring the principal amount by the correct amount which I direct and request them to lower my principal I therefore request that these transactions with the recalculations B recalculated and corrected but Chase Bank has never done so I have asked for this repeatedly in fact I recently asked for a transaction summary of every transaction ever made on my account and starting in XXXX they began to have these types of errors and none of them have ever ever been corrected I believe I paid off my entire mortgage several times over over the years I've never been given $XXXX of credit for principal reduction even though I've added thousands of dollars to my principal reduction they have never calculated a properly nor giving me proper credit in addition they have added numerous late fees and service fees when they changed my mortgage account number arbitrarily several years ago I believe in XXXX stating that I had refinanced my account which is why they change my account number however I have never ever refinance my account and in fact a recent credit report performed in XXXX XXXX indicated that I had a balance of $XXXX on my credit report with Chase Bank although that is in air I believe somebody created a refinancing with fraudulent refinancing information on my mortgage payment and Chase Bank has let the air continue to go on my account they changed my account number and I don't know how many overpayments I gave to my account number XXXX XXXX they claim that that account number was given to somebody else in a refinancing of my property please help me if you can sincerely XXXX XXXXs it is supposed to be called principal reduction option if I choose to add additional funds to pay off my principal faster there by reducing the amount of amateur relation schedule then the principal should go down accordingly however when I add and it just so Mount say $XXXX towards my principal reduction they never calculated properly and edition all my payments are XXXX late haven't heard adjust the late fees and elbow they have agreed to remove the late notation they have never given me credit for the late fees that I've been curd over the years not one time have the ever given me credit for late fees which stay haven't heard illegally nor have never apply principal reduction in a timely or in a correct Manor ever all they've ever done is / payments my mortgage my 30 or mortgage in the 360 equal installment without any regard to reach calculating my mortgage reduction by XXXX the principal amount by the correct amount which I direct and request them to lower my principal I there for request that the transactions with the read calculations be weak calculated and corrected but Chase Bank has never done so I have asked for this repeatedly in fact I recently asked for a transaction summary of every transaction ever made a my account and starting in XXXX did began to have these types of errors and none of them at ever ever been corrected I believe I've pray paid off my entire mortgage several times over over the years I've never been given $XXXX  of credit for principal reduction even though I've the added thousands of dollars to my principal reduction they have never calculated properly North giving me proper credit and it just should have added numerous late fees and service fees one they changed my mortgage account number arbitrary silver years ago I believe in XXXX stating that I had refinance my account which is why they change my account number however I have never ever refinance my account and in fact and recent credit report performed in XXXX indicated that I had a balance of $XXXX on my credit report with Chase Bank although that isn't air I believe somebody created a refinancing with fraudulent refinancing information on my mortgage payment and chase Bank has let the air continue to go on my account they change they have never given me a credit properly for my I just don't payments to go towards principal reduction and even though I asked for the recalculations and the re credit and the credit my account they have never done so while they allege to have removed the errors for late payments they have never nonetheless ever given me $XXXX of the thousands of dollars I have paid them an additional late fees which were improperly placed on my account nor have they ever given me $XXXX of principal reduction even though I gave them thousands of dollars every every year on my principal on my mortgage I have yet to see anything come back to me although I've requested it in a transaction summary to ask for a recalculation and a printing and accounting a proper accounting of my transaction summary of every payment ever made to my account since XXXX and they refused to give me the proper recalculation please help me if you can my number is XXXX XXXX XXXX   sincerely XXXX XXXX

Company response to consumer: Closed with explanation