Consumer complaint received 2025-05-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: U.S. BANCORP
State: CA

Complaint narrative:
Subject : Rebuttal to U.S. Bank Response Case XXXX XXXX To Whom It May Concern, Thank you for reviewing my initial complaint. I have read U.S. Banks response and wish to formally rebut their position, as I believe it reflects a pattern of predatory fee structuring masked by technical compliance. While U.S. Bank has cited their Your Deposit Account Agreement and the concept of Available Balance to justify their overdraft charges, I am challenging the ethical framework and practical execution of these policies. 

XXXX. Strategic Posting Order Designed to Maximize Fees U.S.  Bank admits to processing non-check transactions based on date/time and check transactions based on check number, yet reserves discretion in determining which transactions are paid and which are returned. In practice, this allows them to process higher-dollar transactions earlierregardless of the actual time of purchasewhich disproportionately increases the number of overdraft events. This method has been widely condemned across the industry and borders on systemic fee maximization. 

XXXX. Arbitrary and Unforgiving Cutoffs Their Overdraft Fee Forgiven policy requires that the Available Balance be non-negative by XXXX XXXX  XXXX, regardless of whether deposits are made shortly thereafter. This deadline creates a narrow and largely unrealistic window for customers to correct shortfallsespecially those in different time zones or without real-time balance visibility due to pending holds and delays in transaction posting. 

XXXX. Exploitation of Confusing Definitions and Customer Disadvantage The banks insistence on using Available Balance over Account Balance without adequately notifying customers of the practical implications leads to confusion and harm. A customer may see a positive balance in their account, only to be charged multiple overdraft fees based on pending holds that are not transparently or consistently reflected in mobile or online banking interfaces. 

XXXX. Disregard for Good-Faith Effort to Correct Balances Despite same-day deposits being made, U.S. Bank opted not to forgive the feeXXXX  when those deposits brought the account significantly closer to a positive standing. This undermines the stated intent of their forgiveness policy and demonstrates a lack of flexibility or customer-centric reasoning. 

Request for Resolution While U.S. Bank may claim technical adherence to their agreement, I argue that their policiesby designintentionally produce excessive fees from low-income or vulnerable customers. I respectfully request the following : A reimbursement of all overdraft fees charged between XX/XX/year>, given the exploitative transaction sequencing and unforgiving fee structure. 
A review of U.S. Banks posting order and fee policy practices, as this complaint points to systemic issues that merit broader regulatory scrutiny. 

Thank you for your attention to this matter. I am prepared to escalate this further, and I appreciate any additional guidance the CFPB can provide in supporting a fair and transparent resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief