Consumer complaint received 2026-05-14 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Credit limit changed — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
To Wells Fargo Executive Office / Small Business Operations, I am writing to formally dispute and request a full written explanation regarding Wells Fargos closure of my Wells Fargo BusinessLine line of credit account ending in XXXX, referenced in your XX/XX/year> closure notification addressed to XXXX XXXX XXXX XXXX The letter states that the account was closed because Accounts with Wells Fargo Bank have not been handled as agreed. This explanation is vague and does not identify which account or accounts Wells Fargo is referring to, what specific conduct allegedly triggered the closure, what dates are involved, what policy was applied, or why a separate BusinessLine account ending in XXXX was closed based on matters involving other accounts. This is especially concerning because Wells Fargo recently exercised a right of offset against a different business account, including an offset of {$36000.00} from a business checking account ending in XXXX related to a business credit account ending in XXXX. That account had been in a hardship/payment arrangement, and I had been attempting to work with Wells Fargo in good faith. Shortly after Wells Fargo took those funds, my BusinessLine account ending in XXXX was closed, and when I contacted Wells Fargo for an explanation, I was only given vague references to risk management without a clear or documented reason. I am requesting that Wells Fargo provide a complete written explanation and supporting documentation for this decision, including : The specific account or accounts Wells Fargo claims were not handled as agreed. The exact events, dates, missed payments, defaults, internal risk flags, or policy violations that Wells Fargo relied on to close the BusinessLine account ending in XXXX. Whether the closure was connected in any way to the offset from the account ending in XXXX, the business credit account ending in XXXX, or any internal Wells Fargo collection or risk-management action. Whether Wells Fargo relied on a credit report, internal score, business credit report, XXXX XXXX XXXX, XXXX, fraud/risk indicator, deposit-account review, cross-default provision, or any other third-party or internal source. A copy of the BusinessLine agreement and any provision Wells Fargo relied on to close the account because of activity on a different Wells Fargo account. A copy of any adverse-action notice, internal review notes, account-review documentation, risk-management notes, collection notes, or committee/department decision records related to this closure. An explanation of whether Wells Fargo considered the hardship/payment plan and my efforts to resolve the separate account before closing this BusinessLine credit facility. A complete address-history record showing where Wells Fargo mailed notices, because I have received and reviewed documents showing inconsistent mailing addresses, including old or incorrect addresses, which raises serious concerns about whether I received all required notices. Confirmation whether Wells Fargo has reported, or intends to report, this closure or any related derogatory information to personal or business credit bureaus. I dispute the fairness, accuracy, and transparency of this decision. The explanation provided in your XX/XX/year>, letter does not allow me to understand or meaningfully respond to the alleged reason for the closure. If Wells Fargos position is that the closure was justified, please provide the specific factual and contractual basis. If the closure was based on incomplete, inaccurate, misdirected, or internally misunderstood information, I request that Wells Fargo immediately reconsider the decision, restore the BusinessLine account ending in XXXX, and correct any internal or external reporting. I also request that Wells Fargo preserve all documents, call recordings, internal notes, mailing records, system logs, risk-review records, hardship records, offset records, and account-review records related to accounts ending in XXXX, XXXX, and XXXX. Please treat this letter as a formal written request for the specific reasons for the adverse action, a dispute of the closure decision, and a request for reconsideration. I ask that Wells Fargo respond in writing within XXXX business days. If Wells Fargo can not provide a clear, specific, and documented explanation, I request that the closure be reversed or corrected and that Wells Fargo confirm in writing that no negative credit reporting or internal adverse classification will result from this action. If this matter is not resolved, I intend to submit this complaint and supporting documents to the Office of the Comptroller of the Currency, the Consumer Financial Protection Bureau, and any other applicable regulator. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX Account ending : XXXX Related accounts : XXXX and XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation