Consumer complaint received 2025-08-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: TX

Complaint narrative:
b'Original XXXX order on XXXX XXXX XXXX XXXX of the defective item XXXX XXXX XXXX XXXX XXXX XXXX was returnedXXXX XXXX XXXX XXXX XXXX XXXX. No refund was ever issued for this specific order placed on XXXX XXXX XXXX with Discover card.\n\nReplacement order on XXXX XXXX XXXX XXXX  of the original order above defective item XXXXXXXX XXXX XXXX XXXX XXXX XXXX was never delivered/received as stated on XXXX XXXX XXXX XXXX acknowledged this no delivery and immediately told me what I needed to do in order to receive refund. I did that right away and provided the required documentation. Due to this fact, the original order refund was never issued when defective item was returned right away within the XXXX return window and item has been confirmed received back by XXXX in the proof provided.XXXXXXXX order on XXXX XXXX XXXX XXXX was not delivered/received as stated on XXXX XXXX XXXX Both orders sent were not delivered to me. XXXX acknowledged this no delivery and immediately told me what I needed to do in order to receive refund. Deadline was XXXX XXXX XXXX I did that right away on XXXX XXXX XXXX  and provided the required documentation on XXXX XXXX XXXX I received several emails stating I would receive a refund by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX then told over the phone if I had not received it by XXXX XXXX XXXX XXXXo give a call back. At that point I was told the police report was received and the refund would be issued on XXXX XXXX XXXX. The refund has never been issued and that is when I disputed the charges with Discover for both the XXXX XXXX XXXX  Which both orders were never delivered to me, that XXXX acknowledged for both orders to be refunded. Discover has given me a hard time to reverse the charges and credit my account to pay it off. Since this entire ordeal I have accumulated unnecessary interest fees on my account due to the charges and no goods or services were received. Discover has continued to tell me what I need to provide more to them in order to receive the credit. Each time I provide the requested documentation, Discover gives me another excuse and requirement on a recorded line of what they need in order to receive credit. Now Discover is not standing on their promises or principles and refuses to say anything else to assist with this situation because they know they have been telling me one thing and misleading me then doing another and that is wrong to me as a consumer. I paid for goods and services I never received. I even placed another order for the same items on XXXX XXXX XXXX the same day I reported to XXXX  of the order not being delivered while in front of the mail dock supervisor who also confirmed while on the phone with XXXX, no packages were delivered for me. XXXX  lied and lead me to believe I would receive a full refund of XXXX  XXXX XXXX I placed an entire new order for the same missing items. XXXX  now has my money twice and I only received one order of the XXXX  amount. Never received the replacement for the XXXX XXXX XXXX  received the defective item back. Discover refuses to help or stand by their promises of dispute. I am being bullied/forced to pay for charges of an order I never received and has been documented not delivered.'

Company response to consumer: Closed with explanation