Consumer complaint received 2024-06-05 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: IL

Complaint narrative:
My Coinbase account along with my XXXX and XXXX accounts were hacked. The same person is seem stole money from my XXXX, XXXX and Coinbase accounts on XX/XX/XXXX and XX/XX/XXXX. The XXXX and XXXX accounts were refunded as they could see the fraud. 
I have a XXXX Police Case that is being current investigated and XXXX and XXXX have refunded me the money but Coinbase is not helping at all and putting the onus on me. They have already closed 1 claim that I filed almost 2 weeks ago so I had to call back and have to open Coinbase case number XXXX in an attempt to get resolution. 
Every time I call them I have 2 to 3 hour calls that get routed to the XXXX with no resolution or anyone taking ownership of the issue. 

The email where all the crypto was transferred to was XXXX and this aligns with the {$900.00} that was stolen from my XXXX that XXXX refunded and the attempted {$9100.00} that XXXX prevented from being stolen from XXXX and then another {$110000.00} that was attempted to be stolen from my XXXX XXXX Account and the moneys were not transferred thanks to XXXX but the receiving account was to To : XXXX XXXX XXXX XXXX that is a XXXX XXXX XXXX. 

XXXX, XXXX and XXXX have assisted and refunded me but Coinbase, that advertises and states " The future of money '' and that they continue to say " We're the mot trusted place for people and businesses to buy, sell, and use crypto '' is falling far short of their promise to their customers especially since I identified the fraud and locked by account back on XX/XX/XXXX and it is XX/XX/XXXX with barely any follow up and the customer server Coinbase people closing my claiming and not investigation or attempting to get my money back. 

This loophole and their security practices need to change to avoid other consumers like myself from being hacked and my hard earned money and crypto easily transferred to nefarious criminals without proper 2 factor or safe guards in place to prevent from this happening. 

I am copying the .csv XXXX that is fraudulent and the ones I am contesting pasted below so please copy and paste into XXXX and hopefully them will format cleanly from Coinbase XXXX 

I request your assistance with this issue and would appreciate any help in retrieving all of the money stolen from my Coinbase account. 

ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( inclusive of fees and/or spread ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation