Consumer complaint received 2026-07-21 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Credit Control, LLC
State: TX

Complaint narrative:
I am filing this complaint regarding a XXXX XXXX Account # XXXX that I disconnected in XX/XX/year>. I am requesting a review of my account due to multiple inconsistencies with the balance, account information, and reporting of this debt. When I disconnected my XXXX XXXX, I received a final bill showing a balance of {$1000.00} After switching to XXXX XXXX XXXX and receiving a device payoff credit, I made a payment of {$390.00} toward the XXXX balance. After this payment, I expected the remaining balance to be approximately {$650.00}. However, the balance associated with this account has changed multiple times without a clear explanation or documentation supporting the increases. The discrepancies I have identified include : * My credit report initially showed a balance of approximately {$650.00}, which appeared consistent with my final XXXX bill after my {$390.00} payment was applied. * At a later date, the balance reported on my credit report was updated to a higher amount that included additional fees or charges. * I received an email from the collection agency in XXXX showing a different balance than what had previously been reported. * The current amount being collected appears to be higher than the original remaining balance, but I have not received an itemized explanation of how the additional amounts were calculated. Additionally, I noticed that the account information contains an incorrect apartment number associated with my XXXX account. I am requesting verification that the account information, including the service address, was accurately maintained when the account was billed, transferred to collections, and reported to the credit bureaus. I am requesting the following : 1. A complete itemized accounting of the account from the date my XXXX XXXX was disconnected through the present. 2. Documentation showing how the balance changed after my final bill was issued and after my {$390.00} payment was applied. 3. A detailed explanation of any additional fees, charges, interest, adjustments, credits, or other amounts added to the account. 4. Documentation showing the dates and amounts reported to each credit reporting agency. 5. Verification that the current balance being collected is accurate and supported by XXXX records. 6. Confirmation and correction of any inaccurate account information, including the incorrect apartment number. 7. Correction of any inaccurate information reported to the credit bureaus if the balance or account information can not be verified. I am not disputing that I had a XXXX account or that there may have been a remaining balance after disconnecting service. I am requesting transparency and documentation because the amounts reported by XXXX, the collection agency, and the credit reporting agencies have not been consistent. I have attached supporting documentation, including my final XXXX bill showing the {$1000.00} balance, proof of my {$390.00} payment, the collection agency email from XXXX showing a different balance, and documentation showing the different balances reported on my credit report. I am requesting a complete review and correction of this account so that the information being reported and collected accurately reflects what is owed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation