Consumer complaint received 2018-06-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: NY

Complaint narrative:
The only duplicates those looter organizer refers to is refusing to reply Violating the US Privacy law and encouraging identity theft Organize death treats since thise criminals had private information only from Ocwen nobody else and the treats are coming from XXXX I will never get scared I will bring justice against those criminals I would like to REPEAT that XXXX XXXX XXXX defrauded my family and sold a mortgage to another institution knowingly that FRAUD was involved making this transaction ILLEGAL. 
Ocwen must take seriously in consideration that Since the FRAUD was confirmed in writing the sale of this mortgage to Ocwen is null and void. XXXX XXXX XXXX must take back this mortgage clean it up and after all garbage is removed from this mortgage only than XXXX XXXX XXXX can sell this mortgage or settle it with my family. Any other action will only create series legal consequences for an abused and disrespectful bank that abuse the legal and the banking system when defraud family as is the case with me. 
SINCE THERE IS FRAUD INVOLVED PLEASE DO NOT ALLOW ANY FORCLUSURE TO GO ON AS I AM DETERMINED TO SAVE MY HOUSE BUT NOT THE FRAUD OF XXXX/XXXX XXXX XXXX. 

Please no longer disregard my letter since reflects real info back up by real documents. If indeed you want to resolve the dispute started intentionally be a very abusive bank all you need to do is read proper all my letters and take it in consideration. Ignoring it will create even more confusion. 
SEC will get involved too. Your Institution should avoid the abuse of XXXX XXXX XXXX and try to clarify this abuse before issue any letter. XXXX/XXXX XXXX bank needed ONLY to cover up the FRAUD. I continue to receive many letters from you Institution that IGNORE the dispute pointed out many times and in return you send me very confusing info not related to my case. With each letter the monthly payment is seriously inflated and reflect taxes and insurance for one year to be paid each month so in one year you ask me to pay taxes and insurance for 12 years!!! I mention very clear that first we must solve the abuses done by XXXX and then we can discuss the Modification or HARP. Otherwise through your action you are asking me to accept all abuses and massive overcharges and this will never be done. Regarding XXXX I confirm that regardless of the final resolution we are bringing this bank to Court. 
As per my husband conversation with one your Rep below you will get AGAIN an explanation for the abuses. A copy of this Doc will be sent to office of NYS Banking Department for the abuses of XXXX since there is a massive overcharges to my account and we must solve the differences first. Also I am determined to save my house even if we go to any Court. I need help in solving the dispute intentionally generated by XXXX/XXXX XXXX Bank in order to generate profit before they went bankrupt due to Criminal and Fraud activity. I am sure we are going to prove this in the Court soon. As for the Ocwen is giving the FALSE impression that Ocwen purchase this account before XX/XX/XXXX which it totally false. The account was purchase on XX/XX/XXXX. In one invoice the monthly payment is {$6000.00} and in another is {$3300.00}!!! It is clear that there is a luck of communication in your Institution as is not possible to have too many incorrect invoices reflecting only abuses nut real amount. It is very clear that with each new letters received from you all facts are more confusing than necessary. Your our institution explain the situation point by point in the XX/XX/XXXX letter but this was only a theoretical presentation, that do not solve the abuse and fraud done by XXXX. Please no longer use such letter as a response since this is NOT THE CASE. I made it very clear that XXXX/XXXX  XXXX XXXX defrauded my family as well as your bank. Your Bank ignored completely all my correspondence, WHY?? I prefer to have a face to face meeting with you and present you documents and you will see how this XXXX defraud people. How your Institution is helping me when in your last invoice for example the interest is {$30000.00} and this is very much overstated. The abuse is very clear since XXXX tried to overcharge me in one year a total amount for taxes and Insurance equivalent to 12 year. So for the rest of the mortgage your bank wants now to charge me a total of 269 years of taxes and insurance!!! Translate in dollars your Institution now if I make the payment will charge me the equivalent of 400 % the entire cost of the Mortgage Note and this is like paying for 4 houses at the same time. This is exact what your Institution inherited from XXXX and tried to overcharge me NOW. WHY?? You address this issue in your XX/XX/XXXXletter????? / This is abuse and fraud not theory mention in your letter. It is very clear now that either your Department did not read any of my correspondence or simply ignore them. This is abuse and fraud not theory as mention in your letter. Each week I receive letters from you that present each time more confusing facts and clear indication that your Institution does not want to solve the dispute even if I comply with your request to answer within 30 days period of any dispute when you sent me the first massive overstated invoice. I received the invoice and it is very clear that all my correspondence sent by me are ignored constantly. Interest claimed by you in your last invoice is {$340000.00}!!! This is completely wrong since your monthly calculation is different in each document. XXXX/XXXX XXXX XXXX defrauded my family as well as your bank that is more serious than DISPUTRE. I hope this letter will give you a clear picture of the abuses not to mention that I do have a few extra doc. proving the fraud done by XXXX XXXX XXXX. We NEED TO SOLVE THE DISPUTE FIRST. I WILL EXPLAIN AGAIN BELOW SO YOU CAN UNDERST HOW CONFUISING IS YOUR LETTER THAT clearly indicate the creative accounting preform by XXXX in order to defraud my family. The only way you can understand the situation is clearly having an open conversation and not only can we prove 100 % that our information are accurate but you will understand how XXXX defraud families of their properties and this must STOP A.S.A.P. In order for you to understand the massive abuses done to my family INTENTOIONALY by XXXX XXXX XXXX/XXXX   that not only defrauded my family but your bank too please read carefully this letter. In my XX/XX/XXXX letter I stated very clear the abuses done by XXXX XXXX XXXX/XXXX  that LIE in ever doc. sent to your Bank. On XX/XX/XXXX I received a letter from your bank confirming that XXXX transferred my mortgage XXXX : XXXX as of XX/XX/XXXX to your institution. Your Bank asked me to confirm the outstanding amount of {>= $1,000,000}. THIS IS FALSE. Also in that letter you Bank stated that the amount due was {$560000.00} ( THIS IS FALSE AGAIN ) from which {$320000.00} ( includingXX/XX/XXXX represents interests unpaid for 63 months or 5 years and 3 months ) as well as an Escrow amount of {$100000.00} all-inclusive up to date of XX/XX/XXXX ( also 63 months or 5 years and 3 months )!!!. The Escrow account statement in my possession show a large surplus but in your doc it show only a surplus of {$3000.00}!!!!! How can you have a surplus if the account was not paid for 63 months??? In XX/XX/XXXX I tried to make payments and the Special Department of XXXX/XXXX XXXX XXXX   call me 4 times telling me that I was not allowing to make any payment until the account situation would clear ( Was in a selling process since XX/XX/XXXX!!!! ) As requested by your Institution I confirmed my DISPUT within 30 days from XX/XX/XXXX. I also got a letter from XXXX dated XX/XX/XXXX,  confirming the fact that for 63 months includingXX/XX/XXXX, the balance is {$430000.00} ( see attached XXXX Doc ) instead of {$560000.00} as claimed be Ocwen bank. Only from those outstanding balances I TOTALLY DESAGREE with the amounts. Your bank OVERSTASTED the amount documented by XXXX/XXXX XXXX XXXX by {$120000.00} XXXX 30 % ). Also XXXX/ XXXX XXXX Bank tries desperate to inflate the amount by {$150000.00} or an extra 35 % from the real outstanding balance that also includes fraud charges of {$24000.00} paid at the closing to get a fix rate and so on!!!! This means that Ocwen Bank inflates the outstanding balance by {$250000.00}!!! ( 46 % extra ) WHY??? FACTS : According with XXXX /XXXX XXXX XXXX  the interest balance is {$320000.00}. This means that I did not pay for 94 months, not 63 as is officially mention in both letters from XXXX/XXXX XXXX XXXX as well as your bank. Since the monthly interest payment mention in your documents is {$3400.00} multiply with 63 equal {$210000.00} Your bank tries to charge me an additional 48 % ( OVERCHAGE ) of {$100000.00}. In XX/XX/XXXX the rate was only 3 % ( I have proof ), but your documents show a rate of 3.375 % increase by 0.375 % or an extra charge per month of {$380.00}. So, from XX/XX/XXXX until XX/XX/XXXX there are 50 months multiply with {$380.00} equal an OVERCHARGE ( EXTRA ) of $ XXXX.We also paid at the closing an amount of US XXXX for a discount rate of 5 % nothing else. XXXX intentionally change the rate by 0.875 % which increases the monthly payment by over $ XXXX.so for 38 months an overcharge of {$34000.00} 1 ) It is clear that XXXX/XXXX XXXX XXXX use a CREATIV ACCOUNT Done by one of their painters not accountants so they can create a false impression of the unpaid balance.

2 ) On the Escrow account is mention an outstanding balance of {$100000.00} including XX/XX/XXXX. In the Escrow account is included amounts paid for taxes and for insurance. Since my taxes per year are around {$10000.00} and the Insurance is only {$1400.00} the total per year is only {$12000.00} and for 63 months the total amount is XXXX = {$1000.00} per month multiply with 63 months equal {$63000.00}. According with your calculation and XXXX/XXXX XXXX XXXX  the outstanding balance is {$100000.00} or 103 months of unpaid escrow. So your bank and XXXX XXXX XXXX XXXX calculate an extra profit of 64 % or OVERCHARGE of {$40000.00}. You make your own conclusions.

3 ) Also in your statement is mention an overpaid amount of {$3000.00} in the escrow account!! All this for 63 months!!! How can you have an OVERPAYMENT in the ESCROW account OF {$3000.00} unless there is a creative accounting done intentionally by a bank that defrauded my family starting with the day when the closing took place? 
4 ) All information provided to you by XXXX/XXXX XXXX XXXX are FALSE as this bank sold an account purchased from FDIC for only 8 % ( I can give you concrete information ). XXXX/XXXX XXXX XXXX   made a profit in one year of 900 % of the face value. Not to mention that they seriously overcharge your bank when they sold in such a rush their account thinking that they are out of any liability. They are totally wrong. Adding all those amounts that OVERSTATE THE outstanding balance ( see above explanation ) we have the following : $ {$250000.00} plus {$100000.00} in interest plus {$19000.00} in interest plus {$34000.00} in interest and {$40000.00} in escrow we have an OVERCHARGE of {$450000.00}. All explanation prepared by a former bank Controller. 
I kindly ask you again for support in order to solve the dispute as we are determined not to absorb the abuse of XXXX. If your institution is interested in solving this issue I am sure we can find a solution. I prefer to settle the account so we can close it. Other issues that needs clarification please see : 1 ) The closing was done over my house and the agent came at XXXX driving 30 miles. Since was a big storm coming the closer rush us in order to avoid the storm. 
2 ) The mortgage Note implanted on the date of closing include facts never discuss with me like the rate of 5.875 % fixed for 4 years and also interest only!!!! According with this doc in XX/XX/XXXX the rate will be adjustable ( interest only ) until XX/XX/XXXX!!!!! In XX/XX/XXXX the rate was 3 % only but your doc show a rate of 3.375 % increase by 0.375 % or an extra charge per month of {$380.00}!!! So from XX/XX/XXXX until XX/XX/XXXX there are 50 months multiply with {$380.00} equal an OVERCHARGE of {$19000.00}!!! 
3 ) We also paid at the closing an amount of US XXXX for a discount fix rate of 5 %. The difference in rate of 0.875 % increases the monthly payment by over {$900.00}. 38 moths overcharge of {$34000.00}!!! 
4 ) These conditions were never discussed with me during the negotiation process.

5 ) Since XX/XX/XXXX XXXX refused to investigate and help me clear the abuses done by them for so long. 
6 ) My husband was told that the mortgage pay is interest only for 2 years, a day later was for 5 years and finally another day later for 10 years with prepay penalty for 3 yr. or 5 yr. Whats the situation? 
I prefer to settle this account and close this chapter since the abuses of XXXX XXXX XXXX is going to drag your bank and tarnish your reputation too in the Court system

Company response to consumer: Closed with explanation