Consumer complaint received 2025-04-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
**Federal Trade Commission** Dear FTC, I hope this letter finds you well. I am writing to file a formal complaint against both XXXX XXXX and Chase Auto Finance regarding serious violations related to my auto financing experience with XXXX XXXX. 

On XX/XX/XXXX, I applied for a loan through XXXX XXXX, which was to be serviced by XXXX XXXX. Despite receiving a denial letter from XXXX XXXX, they subsequently placed a lien on my vehicle that extends until XX/XX/XXXX, raising significant legal concerns regarding the validity of their lien under **UCC 9-203**. 

To my knowledge, I only had a service agreement with XXXX XXXX and not with Chase Auto Finance. I was not made aware of the XXXX liens on my vehicle : XXXX from XXXX XXXX and another from Chase Auto Finance. I confirmed this by pulling up a vehicle history report, which stated that I had XXXX liens. Allegedly, Chase Auto Finance sent the title to the vehicle to XXXX XXXX on or after XX/XX/XXXX, which indicates that Chase Auto was the owner before XX/XX/XXXX, and I was the owner prior to that date. XXXX XXXX subsequently sent the title to the dealership, which then refinanced the vehicle back with Chase Auto, involving the same XXXX XXXX ( XXXX : XXXX ). I have a recording of my claims from an agent at XXXX XXXX that supports this information. 
My question to chase is how is this possible? Who took out the secondary loan? 
I have spoken with Chase Auto Finance/JPMorgan numerous times, but they have failed to provide me with any of the critical details regarding my situation. I also spoke with chase auto finance and they willingly and knowingly provided me with false information. Additionally, I would like clarification on how XXXX XXXX received full payment on XX/XX/XXXX, when the Secretary of State records indicate that the title was free and clear as of XX/XX/XXXX. This discrepancy raises further concerns about the validity of the lien and the nature of the transactions involved. 

Moreover, I have repeatedly attempted to clarify my situation with both XXXX XXXX and XXXX XXXX but have encountered substantial obstacles and a lack of communication. This behavior may constitute violations of the **Equal Credit Opportunity Act ( ECOA ) **, 15 U.S.C. 1691, and the **Fair Credit Reporting Act ( FCRA ) **, 15 U.S.C. 1681, as withholding the adverse action letter and relevant information is unlawful. 

I am also currently involved in an active Secretary of State investigation regarding these matters, with more violations potentially being uncovered. 

I am formally demanding clarification on the following : 1. The exact date my contract was assigned to XXXX XXXX 2. Whether XXXX XXXX held the title of the vehicle at the time of purchase. 
3. The adverse action letter related to the credit inquiry made by your company, including the adverse action reference number, which should have been provided to me in compliance with **Regulation B** ( 12 C.F.R. 1002.9 ). 

Additionally, I did not sign a buyer 's guide or inventory lender disclosure at the point of sale, which violates the **FTC Used Car Rule**, mandating that the buyer 's guide must be displayed in the window of the vehicle. In also I have the original buyers guide in my possession till this date... 

Furthermore, if XXXX XXXX was merely servicing the contract, I request an explanation as to why my credit was run in the first place. Such actions may constitute an unlawful inquiry under **FCRA 604**, which stipulates that a consumer 's credit report may only be accessed for permissible purposes, including for credit transactions initiated by the consumer. 

I expect a thorough review of this matter and a prompt response. Failure to address these issues may compel me to pursue further legal action to protect my rights as a consumer. 

Thank you for your immediate attention to this serious matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation