Consumer complaint received 2025-11-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
Good morning to whom it may concern, I have various complaints regarding my Small Business Bank Checking Account with Capital One. I am the XXXX  of the company in which the checking account was closed. On XX/XX/year> the account had a overdraft balance of $ XXXX and from that day till yesterday I had around {$20.00} in the savings account, {$100.00} in my personal checking, and {$5.00} in my personal savings. Throughout the the time I never received a call from capital one regarding the balance being negative by $ XXXX in the business account. I know by law they have to try to reach out to me regarding the status and try to have me get positive in the account as soon as possible or else the closure of the account would be immediate. I know in banking they could've easily called an ask to make a transfer if they wished to continue working with me as a customer but, today is very clear to me that they did not wish to do so. Now they refuse to send me the {$12000.00} that was wire to my business account following which was received on XX/XX/year> which put the account to a positive balance once again. They we spoke with a representative by the name of XXXX Employee # XXXX in which he states Capital One Small Business Checking Accounts have a policy that if the account is over by exactly 56 days they must close the account. I know for a fact all business account have either a 30-60-90 day policy either its one of those three options this I know for a fact there is no 56 day policy and they wished not to do business with us anymore for $ XXXX. This is unlawful and unethical for and now they refuse to send the {$12000.00} to my personal account or even wire the money back to the title company. They are holding the funds for 15 days to send via check based on their policy which they just want the money to keep and continue to invest it into the stock market. These policy they have are all based on lies and lack of effort to help the client be able satisfied. They have closed the account and now we can't pay any of our employees prior to the XXXX holiday just because capital one just wants to show a {$12000.00} additional on there end of year report. They did not call for 56 days regarding the $ XXXX balance, they receive a wire of more than {$12000.00} on XX/XX/year>, they close the account on XX/XX/year>, refuse to wire the money via wire, transfer to my personal account or at least return it back to the original source ( Title Company ) instead their policy make my employees and I wait 15 Days for a check for $ XXXX when I had well over {$100.00} in all accounts combined to make they payment and never received contact nor a warning for 56 days from Capital One. I need this resolved immediately as well as Capital One needs to be punished for this unethical behavior that seems to be a repeating offense for this company. I have four accounts with Capital One and a Credit Card ( Personal Savings and Checking and Business Savings and Checking ). As you can see on the attached documents the transaction history and how the account looked as well as in the business savings account had {$100.00} ( which they could've transferred to pay the balance ). We removed the funds on the XXXX of XXXX in fear that they will keep the extra {$100.00} dollars as well.

Company response to consumer: Closed with explanation