Consumer complaint received 2025-11-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CO

Complaint narrative:
Dear CFPB Representative, I am submitting a formal complaint regarding the restriction placed on my Bank of America credit card accounts ending in XXXX XXXX XXXX XXXXXXXX and XXXX XXXX XXXX XXXX Approximately two years ago, these accounts were restricted after I submitted a payment using a negotiable instrument recognized under the Uniform Commercial Code ( UCC ) as a lawful form of payment.

Before submitting the instrument, I contacted Bank of Americas CEO, XXXX XXXX XXXX, in accordance with the instructions on my statement, to seek written approval for accord and satisfaction. I received no response. 

Under the Truth in Lending Act ( TILA, 15 U.S.C. 1601 ), the Equal Credit Opportunity Act ( ECOA, 15 U.S.C. 1691 ), and the Fair Credit Billing Act, I am entitled to fair, lawful, and transparent treatment. Colorado consumer protection statutes also reinforce these rights. Regulation Z ( 12 CFR 1026.2 ( a ) ( 12 ) ) clearly defines consumer credit as being extended for personal, family, or household purposes. The restriction on my account, however, occurred without prior notice or clear justification, despite my attempt to perform lawfully under the terms of the agreement. The timing and rationale of the notice I did receive did not provide any meaningful explanation as to why a good faith attempt to satisfy the obligation would result in closure or restriction. 

Additionally, it is my understanding, both under UCC guidelines and the terms and conditions of my agreement, that if a negotiable instrument is not accepted, it must be returned to the sender ( which it was not ). Nowhere in the agreement did it state that attempting to perform on a contractual obligation using a lawful instrument would result in closure or restriction of the account. I acted in good faith to honor the agreement and was not informed that such performance could result in punitive action. 

Furthermore, according to Bank of Americas own SEC filings, I am aware that my account obligation is being bought, sold, and securitized on the secondary market, which contributes to the institutions revenue. To deny me access to the credit line extended through my original application while still profiting through securitization and continuing to receive Federal Reserve Note payments from me constitutes unjust enrichment. I am simply seeking equitable treatment and access to the account Ive maintained in good faith, or in the alternative, a full accounting and remedy. 

Despite the account restrictions, I have continued making payments in good faith and have maintained a positive payment history. I am not attempting to evade responsibility, I am asserting my right to lawful performance and fair treatment. I am fully prepared to provide documentation upon request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation