Consumer complaint received 2023-09-12 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: CrossCountry Mortgage LLC
State: IL

Complaint narrative:
I am writing to register my vehement and justified outrage concerning the recent escrow analysis carried out by the utterly inept CrossCountry Mortgage and their equally contemptible associate, XXXX XXXX  XXXX Their audacious proposal to increase my monthly mortgage payment by a staggering {$520.00} is nothing short of a reprehensible attempt at financial extortion, especially considering their track record of gross incompetence and deceit. As of XX/XX/XXXX, CrossCountry Mortgage has the audacity to claim that there's a deficit in my previous year 's escrow account, necessitating a minimum escrow balance of {$2500.00}. Yet, their demand is laughably unfounded, given the facts : - XXXX : {$9800.00} ; - XXXX : {$9400.00} ; - XXXX : Approximately {$10000.00}. Even a grade-schooler could see that these figures do not support CrossCountry Mortgage 's ludicrous demand for an additional {$5000.00}. It's abundantly clear that this is nothing more than a blatant money-grab, driven by their sheer incompetence and greed. My prior dealings with CrossCountry Mortgage and the abysmal XXXX XXXX  XXXX were nothing short of a nightmare. During a period just this year in XXXX when trying to be proactive about needing help with my mortgage that was marked by the turmoil of divorce and near-bankruptcy, their behavior was marked by an appalling lack of empathy, a maddeningly inefficient operation, and response times that could only be described as contemptuous. These experiences forced me into a debt management plan to mitigate the fallout from their staggering ineptitude. To add insult to injury, an additional {$520.00} on my monthly mortgage payment would be nothing short of financial ruination. My previous run-ins with CrossCountry Mortgage, where they not only fumbled escrow calculations but also had the audacity to blame me for their incompetence, have obliterated any trust I may have had left for this despicable company. Their ongoing pattern of what appears to be coercive tactics and abhorrent loan mismanagement cries out for a comprehensive and merciless investigation. I insist that the CFPB and the SEC launch an immediate and uncompromising inquiry into the practices of CrossCountry Mortgage and XXXX XXXX  XXXX Let the numbers speak for themselves : property taxes saw a minuscule 1.6 % increase over XXXX years, with a 4.18 % drop in XXXX and a 6 % rise in XXXX. CrossCountry Mortgage 's outrageous attempt to inflate my property taxes by an astonishing 40 % is an affront to reason and deserves nothing less than a full-throttle investigation. Furthermore, it's nothing short of infuriating how CrossCountry Mortgage can notify me of a colossal 15 % payment hike within a pitiful XXXX window, while their response to individuals grappling with life-altering crises like divorce or job loss remains mired in infuriating indifference. This stark contrast underscores the company 's brazen disregard for the welfare of ordinary citizens, choosing instead to prioritize their insatiable greed. I demand your immediate, unrelenting action in this matter. My fervent hope is that your intervention will not only rectify this gross injustice but also serve as a resounding rebuke to CrossCountry Mortgage 's abhorrent practices, sparing others from the misery they've so callously inflicted. 

With contempt, XXXX XXXX

Company response to consumer: Closed with explanation