Consumer complaint received 2026-06-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
I am submitting this complaint regarding repeated credit line decreases by Wells Fargo on my XXXX XXXX XXXX account despite a perfect payment history and substantial efforts to reduce my debt ( also known as balance chasing ). In XX/XX/XXXX, Wells Fargo significantly reduced my available credit without any prior warning. At the time, I was not near my credit limit and had maintained my account in good standing. More recently, in XX/XX/XXXX, I made a payment of approximately {$2000.00} toward my Wells Fargo credit card balance. Rather than recognizing this meaningful reduction in debt, Wells Fargo subsequently reduced my credit limit from approximately {$7300.00} to {$5100.00}. As a result, my utilization ratio remained extremely high despite my efforts to pay down the account. This negatively impacts my credit score and limits my ability to qualify for lower interest rates, refinance existing debt, and improve my overall financial position. My concerns are : XXXX. Repeated credit line reductions despite a history of on-time payments and responsible account management. XXXX. The timing of the reduction immediately following a substantial payment, which effectively negated much of the utilization improvement created by that payment. XXXX. Lack of transparency regarding the specific factors that led to these repeated reductions. XXXX. The adverse impact these actions have on my credit profile despite my demonstrated efforts to reduce debt. XXXX. Potential predatory lending behaviors by Wells Fargo by knowingly creating illegitimate sub par credit scores in order to justify higher interest rates to their clients and prevent their clients from fairly refinancing with other institutions. I understand that financial institutions XXXX review and adjust credit limits based on risk assessments. However, I believe Wells Fargo should provide a more detailed explanation of the factors that led to these repeated reductions and whether there are specific actions I can take to avoid future reductions. I also believe I deserve to know, as a long standing client, at what point my credit limit will not further be reduced so that I can make a reasonable decision on which financial institutions I choose to support. XXXX, if Wells Fargo intends to keep my utilization with them above 70 % despite my payment history, I should be made aware and given the opportunity to move my credit card to XXXX, XXXX, XXXX or close all y accounts with Wells Fargo if that best supports my long term credit and financial goals. I am requesting : * A detailed explanation of the reasons for the XX/XX/XXXX and XXXX credit line decreases. * Copies of all adverse action notices related to these decisions. * A review of my account to determine whether the credit limit reductions were appropriate given my payment history and account performance. * Consideration of restoring part or all of the prior credit limit if my account history supports such action. I have consistently made payments on this account and have been actively working to reduce my debt. I am seeking transparency and fair treatment regarding these credit limit decisions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation