Consumer complaint received 2024-08-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: NAVY FEDERAL CREDIT UNION
State: MD

Complaint narrative:
To Whom it XXXX concern, I am writing to formally request your consideration for a hardship relief and potential debt write-off on my accounts. The debt accrued for the visa credit card is {$26000.00}. I sent a certified letter which is below for the reason of the hardship and have not received a response or acknowledgement. 

I have been a loyal member of Navy Federal Credit Union since XX/XX/XXXX, and during this time, I have consistently maintained a strong payment history, and full loan repayment, demonstrating my commitment to financial responsibility. My credit history reflects a record of on-time payments dating back to XXXX, which is a testament to my dedication to meeting my financial obligations. 

Unfortunately, my financial stability was significantly impacted by the abrupt end of my XXXX in XX/XX/XXXX. This unexpected event resulted in a substantial reduction of my income, making it increasingly challenging to manage my financial commitments. I want to emphasize that it was never my intention to default on my debts. The record will show that I was in good standing with Navy Federal Credit Union until the dissolution of my XXXX. I am reaching out to you today in an effort to rectify this situation proactively and responsibly, rather than resorting to more drastic measures. 

Given the circumstances, I am requesting that Navy Federal Credit Union consider writing off either the credit card debt or the debt consolidation loan, or both in good-faith. I understand the gravity of this request, and I am prepared to continue making on-time payments on my car loan to demonstrate my commitment to fulfilling my financial obligations. I am fully aware that I bear responsibility for the decisions made during this difficult period. I am truly sorry for any inconvenience or hardship this XXXX have caused Navy Federal Credit Union. My goal is to rebuild my life and financial stability, and I believe that resolving this debt in a fair and equitable manner is a crucial step in that process. I have made numerous attempts to address my financial situation since my husband left in XX/XX/XXXX. While the credit card debt is in my name, it is important to note that it was not solely accrued by me, also resulting me in obtaining a debt consolidation loan for other debt repayment left to me. 


I am hopeful that Navy Federal Credit Union, recognizing my longstanding relationship and history of responsible financial management, will grant this hardship request. I am requesting a response to this letter within 30 days to allow us to reach a mutually agreeable resolution.

Filing for bankruptcy is not a path I wish to pursue. I am committed to finding a solution that allows me to maintain my financial integrity and rebuild my life for myself and my XXXX  children. 
Thank you for your time and consideration. I appreciate the opportunity to explain my situation and express my sincere hope for a positive outcome. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation