Consumer complaint received 2024-11-17 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: ROBINHOOD MARKETS INC.
State: OH

Complaint narrative:
XXXX XXXX They closed my account for suspicious activity which is my school fasfa money i had in my brokerage robinhood account to stay safe while i save for living expenses While in the midst of closing they didnt let me know till days later this was happening so i couldnt transfer none my assets to no bank or brokerage they froze my money in the account and didnt respond to NOTHING on why and also took away phone support on my account which left email only which they only respond to with bots every 3-5 days So i then contacts FINRA after doing online research of this happening to many others and them saying they responded after contact, thats exactly what i did and thats exactly what they did after contacted me extremely fast after my FINRA complaint saying they closed my account which was ok with me you can always get a new bank and to patiently wait a max of 2-3 weeks and by XXXX XXXX XXXX at latest my check will be here confirming they sent it off XX/XX/XXXX In the midst of waiting it became well past 2-3 so i started blowing their emails up because they never respond and then i did a follow up on the FINRA email and they replied to give it some more time and if dont come theyll reissue a new one. This when my patient ran thin They couldnt provide no tracking, they keep extending time dates of when its coming, on top of they dont respond. Then after that contact went dry and i was tierd of emails So i made another account under another name and well well the phone support showed back up and bout time i finally got a call because they like to call @ XXXX Then hangup i felt even more scammed. 
She sat otp with me for an hour explaining everything she couldnt do ( she couldnt transfer me Not allowed, couldnt tell me business hours not allowed, couldnt transfer me to Manager not allowed, couldnt even transfer me to another agent ) when i kept asking why she then said we are not allowed to discuss personal business ) i then said i didnt ask your hair color or if your married im asking real business questions while yall are in hand of my MONEY. She then got irritated and rude and said i was being nasty remarks i didnt call her out her name once and only got loud when i felt i was being played with I have multiple phone calls ( with recorded proof it wont let me post they are long ) she gives a different name each time you call ( I DO NOT CONDONE RACISM ) i could tell its same lady by mannerisms, tones, certain hums she makes, and her attitudes but after arguing for an hour i dont feel comfortable hanging up. She fake put me on hold then came back and said she can finally transfer me to the check department after trying to lie and say they wasnt open yet they open XXXX est and i LIVE IN OHIO IT WAS exactly around XXXX est she stuttered put me on hold then said she had good news she can transfer transferred me to where i had to wait 5 hours and the phone hungup. Ive been so patient and im exhausted all My options i have way more footage than uploaded this company is A FRAUD AND STEALING MONEY their closing accounts and not ever letting you get money back they promised and its hard to fight against big companies like this

Company response to consumer: Closed with explanation