Consumer complaint received 2024-09-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Nelnet, Inc.
State: CA

Complaint narrative:
Complaint : Demand for the complete removal of Nelnet company from All of my credit reports and future prohibition from reporting, along with legal backing for this claim. 



To the Consumer Financial Protection Bureau ( CFPB ) : I am filing this complaint to formally demand the complete and permanent removal of Nelnet a Closed and Paid student loan service provider from my credit reports due to their continued and willful violation of consumer protection laws. Despite having them fully paid off and the account being closed. Right after they were Paid and Closed, Nelnet continues adding more inaccurate information of late payments including claims of 30, 60, 90 and 120-day late payments from over 10 years ago. These reports are false, and Nelnet refusal to provide any evidence to substantiate these claims demonstrates their negligence and bad faith. 

I have disputed these inaccuracies more than **40 times** with both the servicer and the credit reporting agencies, yet the service provider refuses to correct their erroneous reporting. This ongoing false reporting has caused severe and unjust damage to my credit standing. 

Details of the Complaint : 1. Nelnet Account Status- Paid in full and closed 2. Inaccurate Reporting : - False claims of 30, 60, 90, 120-day late payments - Fabricated reports of 10+ late payments, none of which occurred - Refusal to remove inaccurate information despite over 40 disputes - Refusal to provide evidence or documentation supporting their false claims Legal Violations : Nelnet 's conduct violates multiple federal laws governing the reporting of consumer information : 1. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 : Section 1681s-2 ( b ) : The servicer is obligated to investigate disputes and remove or correct inaccurate information. Their failure to comply with this requirement, even after numerous disputes, constitutes a violation of federal law. 
- Section 1681e ( b ) : Credit reporting agencies are required to maintain accurate credit files. Despite the servicers false reporting, the credit bureaus have failed to remove this information.

2. Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq.

- The servicer is responsible for providing accurate information regarding the terms and status of my loan. Their failure to do so violates TILAs provisions and has misled both me and the credit bureaus.

3. Consumer Financial Protection Act ( CFPA ) 12 U.S.C. 5531 : - Section 1031 : This section prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ). The servicers false reporting and failure to provide documentation are clear examples of deceptive and abusive practices under this statute.

4. Electronic Funds Transfer Act ( EFTA ) 15 U.S.C. 1693 : - If the servicer inaccurately claimed that payments were late despite timely transfers, they have violated EFTA provisions related to accurate record-keeping and resolution of disputes.

Company response to consumer: Closed with explanation