Consumer complaint received 2025-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Comerica
State: CO

Complaint narrative:
b"XXXX  time submitting complaint I was XXXX  could not continue to pursue the complaint due to XXXX XXXX XXXX meeting to be XXXX  and I had XXXX  XXXX  XX/XX/XXXXI could not XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was also XXXX  having XXXX XXXX I had XXXX  XXXX  XXXX  I could XXXX XXXX XXXX XXXX XXXX to pursue the rest of the complaints in a timely manner but I did file complaints and do it when I was supposed to I just could not complete the process I'm asking you to reopen and reinvestigate I do have a XXXX  letter but it will not let me upload it it's telling me that it's too big how else can I do it is there another way can you give me an option also my phone number changed it's XXXX it will not let me change it unless I speak to someone by phone I've tried calling and no one has contacted me back\n\nREPORTED BY:\nXXXX XXXX \nXX/XX/XXXXXXXX  XXXX\nXXXX\nXXXXXXXXXX/XX/XXXX \nI've never been given an account number because it's through XXXX XXXX XXXX I've tried contacting all the appropriate places they've never provided me any information or helped me with anything\n\n\n COMPLAINT LIST\n\nciting issues with transparency and accessibility\nFailure to honor requests for accommodation under the ADA Act\nFailure to provide paper statements each month for a total of XXXX  months\nFailure to provide card activity for multiple cards ending XXXX\nFailure to provide filtered card activity for XXXX\nFailure to include balances on statements when I was able to view them\nFailure to acknowledge, look into or follow up with contact information when there were errors with online account and web page\nAgent's acknowledging errors in amounts differing between card alerts and statements amounts but misinforming me in attempt to have me unable to file dispute within allowed time frame \nSaying they would block certain merchants but never doing so \nProviding provisional credit then taking it back\nUnauthorized charges unauthorized activity, unauthorized transactions not refunded\nFailure to correct contact information and updated in the system when requested \nPutting wrong address leaving it on there despite numerous requests to correct it \nCharging for statements never received\nXXXX XXXX agents call center disregarding concerns never transferring to supervisor and telling me they don't do disputes on the weekend\nMisinforming me of complaint status saying nothing's ever been documented\nLeaving account open after I asked for help to close it due to concerns of all the above \nI also asked XXXX XXXX to start sending my payments to another account they did XXXX time then started sending back to XXXX XXXX indicating that social security didn't put it in computer as a change waiting XXXX XXXX to do so but continued to go back and forth leaving me in position to not know where my deposits were going and also leaving me in a position to start questioning how many checks have been sent and how many deposits were made I was unable to figure out exactly if I was getting all of my payments\n\n\n\n\n\nXXXX\n +        XXXX XXXX  unauthorized withdrawal\n\n +         XX/XX/XXXX unauthorized XXXX\n\n + XXXX XXXX unauthorized XXXX\n\n +          XXXX XXXX canceled defective XXXX XXXXn\n +         XXXX XXXX unauthorized XX/XX/XXXX\n\n + XXXX XXXX  unauthorized XXXX\n\n XXXX XXXXn\n +        XXXX  total disputed \n\n\n\XXXX  \n +         XXXX  XX/XX/XXXXXX/XX/XXXXorder never arrived delivered to the wrong address\n + XXXX XXXX fee for the XXXX\n +         XX/XX/XXXX unauthorized XXXX\n +         XXXX XXXX unauthorized XXXX\n +         XXXX XXXX unauthorized XXXX\n + XXXX XXXX XXXX  XXXX  canceled they didn't delivery to my area\n +         XXXX XXXX unauthorized XXXX XXXX XXXX\n +         XXXX XXXX unauthorized XXXX XXXX XXXX  + XXXX XXXX  unauthorized XXXX XXXX XXXX +         XXXX XXXX  replace card but the errors and mistakes weren't mine\n +        XXXX XXXX transfer unauthorized transfer\n XXXX XXXX XXXX fee for unknown unauthorized transfer\n +         XXXX XXXX unauthorized XXXX  or XXXX\n +         XXXX XXXX unauthorized XXXX  or XXXX\n +         XXXX XXXX unauthorized XXXX or XXXX\n +        XXXX XXXX  this is the three XXXX  and XXXX  combined unauthorized\n XXXX XXXX XXXX XXXX defective app\n --------------- \n +        XXXX total disputed\n\n\XXXX  \n + XXXX XXXX unknown charge unauthorized\n +         XXXX XXXX  fee for card replacement\n + XXXX XXXX XXXX unauthorized\n +          XXXX XXXX XXXX unauthorized\n + XXXX XXXX unauthorized\n XXXX XXXX XXXX XXXX unauthorized\n +         XXXX XXXX XXXX unauthorized\n +         XXXX XXXX XXXX unauthorized\n --------------- \n +        XXXX total disputed \n\nXXXX XXXX XXXX XXXX XXXX Microsoft unauthorized\n +          XXXX XXXX fee for paper statements never received\n +        XXXX XXXX XXXX  unauthorized\n +         XXXX XXXX XXXX unauthorized\n + XXXX XXXX XXXX unauthorized\n + XXXX XXXX XXXX unauthorized\n +        XXXX XXXX XXXX unauthorized\n + XXXX XXXX XXXX unauthorized\n XXXX \n +        XXXX total disputed\n\XXXX  \n\n +          XXXX XXXX XXXX unauthorized\n +          XXXX XXXX XXXX unauthorized\n XXXX  \n +         XXXX  total disputed \n\n\XXXX  \n\n +         XXXX XXXX amount different on alert and statement\n\n\n\nXXXX\n\nthere are additional inconsistencies on my alerts my statements please see the following amounts \n\n +         XXXX XXXX XXXX  unauthorized not on statement but it is on the alert\n +         XXXX XXXX XXXX unauthorized on alert but not statement \n +         XXXX XXXX XXXX unauthorized on alert but not statement \n +         XXXX XXXX XXXX XXXX did not receive order canceled it not on statement but on alerts not returned either\n +          1XXXX XXXX XXXX XXXX canceled months before not on statement but on alerts and authorized \n +        XXXX XXXX XXXX unauthorized alerts \n + XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts \n +         XXXX XXXX XXXX XXXX not on statement but on alerts unauthorized\n +         XXXX XXXX XXXX unauthorized on alerts but not statement \n XXXX XXXX XXXX XXXX  on alert but not statement unknown unauthorized \n +         XXXX XXXX XXXX unauthorized on alerts but not statement \n XXXX XXXX XXXX unauthorized on alert but not statement \n + XXXX XXXX XXXX unauthorized not on statement but on alerts \n + XXXX XXXX XXXX unauthorized not on statement but on alerts \n XXXX XXXX XXXX XXXX unauthorized not on statement on that date but on alerts \n + XXXX XXXX unauthorized on alerts but not statement \n +         XXXX XXXX unauthorized XXXX  not on statement but on alert\n +         XXXX XXXX XXXX  in wrong amount it was XXXX XXXX XXXX XXXX unknown unauthorized not on statement but on alerts \n + XXXX XXXX XXXX  unauthorized not on statement but on alerts \n +         XXXX XXXX XXXX unauthorized not on statement but on alerts unauthorized \n +         XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX authorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX unauthorized not on statement but on alerts XXXX XXXX XXXX XXXX XXXX not on statement but on alerts XXXX XXXX XXXX XXXX XXXX XXXX not on statemenXXXX XXXX XXXX XXXX XXXX XXXX  \n\nI would like to note that I am requesting all of my money to be returned to me based on the following facts \n\nI requested my account to be closed in XXXX  when I started noticing the problems I brought it up to XXXX XXXX and I told them that I didn't feel comfortable having my money in their account anymore I also brought it up to XXXX XXXX XXXX they did nothing \n\nnot receiving any statements for almost XXXX XXXX \n\nnot have any access to online portal or account to be able to manage my account due to errors and problems accessing the app \n\nFailure to provide me with Ada assistance I'm just ignoring requests for accommodations to resolve matters \n\nNot honoring their end of the contract by allowing an authorized activity continue having knowledge of the problem and still letting it go on \n\n I'm supplying  a list of ticket numbers but this is only a partial list I do have more if needed I don't know if I will be able to upload my proof because I've struggled before uploading documents with your website I requested Ada assistance over XXXX  times with cfpb and never received it therefore had all of my complaints with other places closed because of not honoring my Ada requests I will be resubmitting all of my complaints and asking for you to reinvestigate and reopen them due to me being XXXX  and not able to finish it due to emergency circumstances it is me \n\nRe: XXXX [XXXX XXXX  - Comerica Bank] XXXX\nRe: XXXX XXXX XXXX XXXX: XXXX XXXX XXXX  - Comerica Bank] XXXX\nRe: [XXXX XXXX XXXX - Comerica Bank] XXXX XXXX XXXX XXXX - Comerica Bank] XXXX XXXX XXXX XXXX - Comerica Bank] XXXX  Emailing DisputeForm XXXX XXXX] User XXXX [XXXX XXXX [XXXX  XXXX  - Comerica Bank] XXXX XXXX] XXXX XXXX XXXX XXXX XXXX XXXX [XXXX XXXX XXXX XXXX XXXX XXXX: [XXXX XXXX XXXX - Comerica Bank] XXXX XXXX XXXX XXXX - Comerica Bank] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXs XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX [Ticket#XX/XX/XXXX] [XXXX  XX/XX/XXXX- Comerica  Bank] XXXX4\n\nRe: [Ticket#XXXX]\n\nRe: [Ticket#XXXX] Thank you for Contacting Us\n\nRe: [Ticket#XXXX] [XXXX  XX/XX/XXXX- Comerica Bank] XXXX [Ticket#XXXX]\n\nRe: [Ticket#XXXX] Thank you for Contacting Us\n\n[Ticket#XXXX] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Comerica  Bank] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank you for XXXX XXXX XXXXXXXX] [XXXX  XXXX  - Comerica Bank] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Comerica  Bank] XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief