Consumer complaint received 2024-01-05 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rent Recovery Solutions
State: PA

Complaint narrative:
I had to move out of my apartment because of a job relocation. The apartment building did not allow any sublets, but they did provide a lease termination agreement. Per this lease termination agreement, I would be responsible for paying the rent for 60 days following my move. However, if the management was able to rent this apartment during those 60 days, my rent owed would be prorated to the number of days it took to rent the apartment. If the apartment was not rented by the time the 60 days were up, I would be relieved from making any further rent payments. I questioned the property manager regarding any notices I would receive throughout those 60 days, and I was told that the only way I would know if the apartment has been rented was through their website. Thus, I was required to check their website every day for my specific unit 's availability. Per the property manager 's statement, once the apartment is not available on the website, I would know that a move-in has taken place and I'm then relieved of further payments for the remaining days required per the lease termination agreement. Furthermore, I was told that I would receive my final statement and security deposit in full back once those 60 days are up. 

I moved out of my apartment on XX/XX/year>. Everything checked out through the walkthrough ( inspecting for damages, etc. ). I continuously checked the property 's website for the availability of the unit, and on XX/XX/year>, the unit became unavailable. Per the property manager 's statements and the lease termination agreement, I would owe rent for XXXX and the 3 days in XXXX. I waited for the final statement and security deposit throughout XXXX, but never heard anything from the property management. I proceeded to call the property manager throughout the last two weeks of XXXX and finally got a hold of him on XX/XX/year>. After a brief discussion, he said he would send me my final statement ( attached ). Upon my review of the statement, I was charged for the months of XXXX, XXXX, and prorated rent for the first 14 days of XXXX. 

Moreover, the property manager 's statements regarding how I would receive notice of the unit 's rental was clear and unambiguous - once the apartment is not available on their website, I would assume it has been rented and I am relieved of any further rent. This was XX/XX/year>. Given the difficulty of getting in touch with the property management team, I was not able to get a hold of them to dispute the amount throughout XXXX. On XX/XX/year>, I received a letter in the mail for debt collection from Rent Recovery Solutions LLC ( " Rent Recovery '' ). The letter stated that I owe {$4200.00} to XXXX XXXX XXXX And XXXX XXXX  ( " XXXX XXXX '' ). I then received phone calls from Rent Recovery and I discussed with them the detailed information provided above. They requested over the phone, and on the statement sent to me, that I respond to them by XX/XX/year>, with such information, otherwise they will assume the debt is correct. I drafted and sent a letter to them on XX/XX/year>, more than three weeks prior to the XX/XX/year>, date. Since then, I have not received any communications from them, neither phone calls nor letters. In my letter, I explained to them per my calculations, the amount owed should be {$240.00}. This number is derived from the XXXX charges of {$1200.00}, which are clearly a breach of contract on part of the landlord, and the 28 days remaining for the month of XXXX for {$2700.00}. The incorrect charges for XXXX and XXXX total {$3900.00}, subtracted from the {$4200.00} would put the amount owed at {$240.00}, rounded up to {$240.00}. 

After checking my XXXX account today, I saw that they reported the collection on my credit, which is going to impact my credit score significantly. Rent Recovery failed to respond to my letter dated XX/XX/year>, for us to settle the correct debt amount. They simply ignored my letter and immediately reported it on XX/XX/scrub>XXXX XXXX per my XXXX dispute report. Additionally, XXXX XXXX breached the lease termination contract and incorrectly charged me, as well as failed to provide me with reasonable notice regarding their intent to report the debt to Rent Recovery. Moreover, XXXX XXXX 's agent made deceitful statements regarding the lease termination agreement.

Company response to consumer: Closed with explanation