Consumer complaint received 2023-12-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, CA, XXXX XXXX ( XXXX ) XXXX HOME ( XXXX ) XXXX XX/XX/XXXX Consumer Financial Protection Bureau Attn : Complaints Department XXXX XXXX XXXXXXXX XXXX XXXX XXXX IA XXXX XXXX : Complaint Regarding Illegal Sale and Purchase of My Information and Request for Deletion of Accounts Dear Sir/Madam, I am writing to file a formal complaint regarding the illegal sale and purchase of my personal information, which was obtained through the XXXX XXXX breach. As a victim of this breach, I am deeply concerned about the unauthorized access to my information and the subsequent harm it has caused to my financial standing. 

Attached to this letter, you will find compelling evidence that clearly indicates XXXX admission of my status as a victim of the data breach. Despite this admission, XXXX has failed to take appropriate action to rectify the situation and remove the accounts associated with this breach from my credit reports. Therefore, I kindly request your immediate intervention in this matter. 

The following accounts, whichh were established illegally using my personal information, must be deleted from my credit reports without delay : Account Name XXXX XXXX XXXX  Account Number XXXX Account Name XXXX XXXX XXXX  Account Number XXXX Account Type Debt Buyer Responsibility Individual Date Opened XX/XX/XXXXXXXX  Status Collection account. {$650.00} past due as of XX/XX/XXXX. 

Account Name XXXX XXXX XXXX Account Number XXXX Account Type Charge Card Responsibility Individual Date Opened XX/XX/XXXX Account Name XXXX XXXX XXXX Account Number XXXX Account Type Debt Buyer Responsibility Individual Date Opened XX/XX/XXXXXXXX  Status Collection account. {$660.00} past due as of XX/XX/XXXX. 
Status Updated XX/XX/XXXX Balance {$660.00} Balance Updated XX/XX/XXXX Recent Payment Monthly Payment Original Balance {$660.00} Highest Balance Terms 1 Months On Record Until XX/XX/XXXX Account Name XXXX XXXXXXXX XXXX XXXX Account Number XXXX Account Type Debt Buyer Responsibility Individual Date Opened XX/XX/XXXXXXXX  Status Collection account. {$310.00} past due as of XX/XX/XXXX. 
Status Updated XX/XX/XXXXXXXX  Balance {$310.00} Balance Updated XX/XX/XXXXXXXX  Recent Payment Monthly Payment Original Balance {$310.00} Highest Balance Terms 1 Months On Record Until XX/XX/XXXX Account Name XXXX XXXX XXXX Account Number XXXX Account Type Credit card Responsibility Individual Date Opened XX/XX/XXXXXXXX  Status Account charged off. {$470.00} written off. {$470.00} past due as of XX/XX/XXXX. 
Status Updated XX/XX/XXXXXXXX  Balance {$470.00} Balance Updated XX/XX/XXXXXXXX  Recent Payment Monthly Payment Credit Limit {$300.00} Highest Balance {$470.00} I am including my credit report for reference. It also shows the hard inquiries that I didnt request and am requesting for removal. 

Given the seriousness of this breach and the emotional distress it has caused me, I demand that these illegal accounts be removed from my credit reports effective immediately. The presence of these accounts has adversely affected my creditworthiness and has had a direct impact on my ability to secure loans, mortgages, and other financial opportunities, affecting both my personal and business credit. 

I have diligently taken steps to protect my personal information following the breach, including freezing my credit and regularly monitoring my reports. However, I firmly believe that it is the responsibility of XXXX and other entities involved in the illegal sale and purchase of my information to rectify the situation and ensure that my credit history reflects accurate and lawful information. 

I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action against XXXX for their negligence and failure to address this issue promptly. I trust that your expertise and resources will enable you to enforce the necessary measures to protect consumer rights and hold XXXX accountable for their actions. 

Thank you for your attention to this matter. I respectfully request a timely response and appropriate action to resolve this unfortunate situation. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief