Consumer complaint received 2024-11-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem related to refinancing
Company: OneMain Finance Corporation
State: NY

Complaint narrative:
I recently refinanced my auto loan with One Main Financial located in XXXX, NY. 

I believe I am a victim of improper sales practices. 

Prior to signing any loan documents I specifically explained my current loan had a cosigner and I did not want him on my new loan. 

After my loan was completed I had a applied on Indeed for a job in that branch and I was offered a position as a Loan Officer making more money than the job I had and I was told to put in my XXXX week notice and my start date was scheduled for XX/XX/XXXX. In the end the job offer was rescinded. 

Here are the series of events : XX/XX/XXXX I applied for a loan with One Main Financial and I was denied as I didn't have the title to the car. 

XX/XX/XXXX I obtained the title and I called XXXX XXXX and spoke with XXXX XXXX i scheduled an appointment to come into the office. 

XX/XX/XXXX I kept my appointment time at XXXX. and I continued my loan process with XXXX XXXX I think that was his name ). 

I specifically explained to him that my current loan had a cosigner and I wanted to refinance and not have my cosigner listed. 

My cosigner is XXXX XXXX who is my ex boyfriend of 8 years and I recently had him convicted in NY XXXX and XXXX XXXX, NV for XXXX XXXX my child. 

XXXX served a year in jail in XXXX XXXX, NV and we settled our case XX/XX/XXXX. 

XXXX had me give him 2 forms of ID that were XXXX 's ( which i had only the front pictures of them in my phone for years as i helped XXXX refinance a home loan in the past ). 

XXXX put loan paperwork in front of me and told me where to sign. There was one area he told me specifically to sign XXXX 's name and I thought it was to release him from any financial obligations. 

Once that was done XXXX sent me over to XXXX XXXX the XXXX XXXX to finish up the loan. She sat me in front of a computer and upsold me on insurance and then she finishes up the loan. 

XXXX and I had a nice chat and I asked her about potential job openings as I have a background in Customer Service and Collections. 

She said she would reach out to me if any openings came up. A week later she called me and told me to apply as there was an opening for a Loan Officer in that branch. 

I applied, interviewed and was offered the position with a scheduled start date of XX/XX/XXXX. I was told to put my XXXX week notice in with my current employer. 

My new position was more money than I was making amdni was excited to join the team. 

I showed up to work on Monday XX/XX/XXXX and XXXX told me that my start date was changed due to conflict of interest because I have a loan with them and they had to transfer it out of the XXXX branch before I could start working there. 

A week went by and I followed up and I was told my start date had been changed to Monday XX/XX/XXXX. Meanwhile this whole time I have no income coming in. 

XX/XX/XXXX I get a phone call from XXXX who is an internal Compliance Representative ( his phone is XXXX ) and XXXX XXXX a XXXX XXXX XXXX. They asked me to go through my loan experience from start to finish. 

I specifically explained to them that i told XXXX I didn't want XXXX listed as a cosigner on my new loan. 

He had me provide him with XXXX forms of ID for XXXX and he told me to sign XXXX 's name to the paperwork i was signing. 

At the end of the call I was left not knowing what was going to happen next. 

XX/XX/XXXX I called XXXX XXXX who is the Recruiter for XXXX XXXX ( her phone is XXXX ). I left a voice mail to find out what is happening with my job. 

XX/XX/XXXX I got a callback from XXXX XXXX she told me that my job offer had been rescinded and she couldn't tell me why. 

Now I found out One Main Financial listed XXXX XXXX as a cosigner on my new loan and put a lean on my car. 

I think the whole problem is XXXX involved me in improper processing of the loan without my knowledge and now I am paying the price because I'm out of a job!

Company response to consumer: Closed with explanation