Consumer complaint received 2023-03-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: KY

Complaint narrative:
I am a Veteran living on a budget as every other XXXX in the world. I opened a checking account with Chase banking In XXXX 2023. This account I deposited XXXX on XXXX XXXX with a certified check and at the time I had just had a burglary at the residents that I sold so I talked with the teller explaining on the recent burglary and even gave a credit ID watch info provided by the credit bureaus. I also asked that since one of the items taken on the XXXX day of XXXX was documents that shown all sensitive identity info if my account could be placed in alert for fraud as well as had them issue a new debit card. This was supposed to go to a business box I recently opened after the break in so I could help eliminate possible future fraud. I also had talked to the branch XXXX at the local Chase Bank and explained my usage on the account being that of majority counter-based actions and that really the Atm was unnecessary. Although no way to know on what was to happen i quickly have to reiterate the great response was " it's already on the way ''.. I sit here today a veteran with no place to live right now since what my whole life savings didn't matter to you guys. on XX/XX/2023, one month later im at that same branch asking Chase branch managers on how is XXXX plus XXXX gone from my account. I was denied a checking purchase for lack of funds when I realized that this had happened leading me to my car trying to log into my chase online account only to find that my account was over ran by 4 other devices in two separate states. Some charges occurring in the two different states at the same time or close to time. Amazing I didn't die from XXXX XXXX then, but this would become the biggest mess of my life. The Police reports were already filed, and the banks had been prewarned that this is possible since all papers in my safe were stolen. I was assured that the baking group would make right and that the main concern moving forward was to stop all possible future frauds. I explain that this had been attempted already and that the account should be closed and opened fresh, but the lady proclaimed this would cause chase bank to slow up on the return of my funds and to continue with all my deposits. Since that day I have continued the counter-based business that i was receiving and have deposited XXXX in and out through the months but yet still no resolve. On the XXXX of XXXX. I even sent more updated police reports and fraud prevention company info that I was paying for. On XX/XX/XXXX still having no resolve I find that the chase department states the physical police report had not been located but, in a blessing, I retrieved the certified letter receipt that was delivered to the claims dep. I had sent along with the fax on the earlier correspondence. This day on the XXXX though I brought 47 pages with me in support of claim only to redo the fax again and certified again on the way but now that the J.P. Morgan chase was ending the relationship with me and refused to allow for me access to the funds that were active in the account. They claimed the account funds woud eventually be mailed but what about the XXXX dollars in disputed fraud that is pending. Also, what in the world has happened to Chase support on the issues its customers are facing in luau of the mistakes on their part. Not only did I go to them before but have so patiently corporate in this pure burglary that has occurred. Now Chase bank allowed for someone to spend XXXX dollars at a XXXX XXXX XXXX, XXXX dollars at a gambling facility in the other side of the XXXX and also at 2 other gas stations and gaming establishments spending excess of XXXX dollars and now terminating account no explanation putting me no way to receive my pension from service or weekly paycheck, I now am homeless with no telephone, my kids are hungry and yet they still haven't even mailed the funds for my closing suspended account let alone try resolve the fraud that they could have stooped on the XXXX of XXXX. The fraud alerts that were sent out never was responded to then why would it allow XXXX dollars in similar fraudulent chargers after the first time. I clearly stated on the XXXX, and XXXX of XXXX that this was not an account that I would have these kinds of business on and that it was for my deposit on my new home. I also stated the monies 95 % would be done at the counter in local branches because I didn't like the card missing and 2 mailed out to wrong addresses... I need some kind of resolve the local police have even confirmed the recovery of some of my documents that the police stated probably was going to be the answer to the identity theft charges as well as cloned cards possibly. I can also state that the hardships of having those monies stolen but need answers to why that Chase felt the need to terminate business with me & XXXX of my remaining monies that I was paying bills with. This is messed up I'll be out here with my family starving, embarrassed, and now losing my job over.

Company response to consumer: Closed with non-monetary relief