Consumer complaint received 2025-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: NAVY FEDERAL CREDIT UNION
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX XXXX XXXX XX/XX/year> XXXX XXXX XXXX Navy Federal Credit Union for Violating Account Access Rights To Whom It May Concern : I am submitting this formal complaint against Navy Federal Credit Union ( NFCU ) for violations of federal banking laws and their own membership agreement. NFCU has unlawfully refused to grant me access to my account despite my full compliance with all required identification and security procedures. 

Background of the Complaint I have been a member of Navy Federal Credit Union ( NFCU ), and my Access Number is [ Your Access Number ]. On [ Date of Incident ], I attempted to access my account through [ online banking/ATM/branch/phone banking ] but was denied access without any valid reason or explanation. After multiple attempts to resolve this issue with NFCU, including contacting customer service and visiting a branch, my access remained restricted. 

NFCUs refusal to allow me access to my own funds constitutes a breach of their agreement and violates multiple federal banking regulations. 

Laws and Regulations Violated 1. Electronic Fund Transfer Act ( EFTA ) 15 U.S.C. 1693 et seq.

Under 15 U.S.C. 1693b ( d ) ( 2 ), financial institutions must provide consumers access to their accounts and can not restrict electronic fund transfers without proper cause.

NFCU has failed to provide adequate notice or justification for restricting my access, thereby violating EFTA.

2. Truth in Savings Act ( TISA ) 12 U.S.C. 4301 et seq.

TISA requires clear disclosure of account terms and conditions, including the right to access deposited funds.

By refusing to grant me access without a valid reason, NFCU has effectively altered the terms of my account without disclosure, violating TISA.

3. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq. 
If NFCU has reported any restrictions or closures to XXXX or other consumer reporting agencies without just cause, it may constitute a violation of FCRA.

4. Consumer Financial Protection Act ( CFPA ) 12 U.S.C. 5531 Under 12 U.S.C. 5531, financial institutions are prohibited from engaging in unfair, deceptive, or abusive acts or practices ( UDAAP ).

NFCUs actionsdenying me rightful access to my own account without justificationare unfair and deceptive, violating this statute.

5. Breach of Contract & Membership Agreement Violations According to XXXX own Membership and Account Agreement, members have the right to access and manage their accounts as long as they comply with security requirements. 
NFCUs refusal to honor this agreement constitutes a breach of contract. 

Requested Resolution I demand that NFCU : 1. Immediately restore full access to my account.

2. Provide a written explanation for the denial of access.

3. Compensate me for any financial damages caused by their unlawful actions, including fees, lost wages, and other economic harm.

4. Conduct an internal investigation and ensure compliance with federal banking laws.

Failure to resolve this matter within 15 days will result in me escalating my complaint to the Office of the Comptroller of the Currency ( OCC ), the Consumer Financial Protection Bureau ( CFPB ), and, if necessary, pursuing legal action. 

I expect an immediate response. Please address all correspondence to me at the contact information listed above. 

Sincerely, : XXXX XXXX XXXX :

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief