Consumer complaint received 2025-01-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA

Complaint narrative:
Subject : Ongoing Issues with Unauthorized Transactions at Bank of America To Whom It May Concern, I am writing to report ongoing issues with my Bank of America account related to unauthorized charges from XXXXXXXX XXXX. Despite multiple communications and the bank 's acknowledgment of these unauthorized transactions, I have not received adequate resolution. Ive was also lied saying that upon each block that was put on on the Consumer account to prevent anymore unauthorized charges from XXXXXXXX XXXX the Block comes off once a new debt card is issued and if that was true then then what was the purpose of putting a Block on in the first Place if receiving a new debit card was going to take the block and why was I not told at the time a new card was going to be issued upon your suggestion to cancel my present card to receive a new one? And I was also told when the block was applied to my account that any type of transaction concerning XXXX XXXX had to have my permission for any type of transactions to go through.But I do believe that this issue might have systematic on their part then if not why the color of my skin are because Im a male if? If not then what is it to cost so much harm to me and my family 1. **Historic Unauthorized Charges** : On XXXX XXXX XXXX a block was placed on my account due to unauthorized charges. This issue has recurred, and I am seeking clarification and resolution regarding the bank 's handling of these situations. 

2. **Communication Concerns** : I have been informed that unauthorized charges were my responsibility, yet I believe there was a failure in the banks system of monitoring and blocking unauthorized access. Giving XXXX XXXX once again into the breach into my privacy and my Checking Account and to a full advantage of my unblocked and unprotected account from XXXXXXXX XXXX which has caused a great deal of distress XXXX and has put me and family XXXX for lost wages unpaid bills which causes a imbalance, not only towards my account and the equipment that i was able to purchase at the time which is now lost for me to start a XXXX channel which wouldve brought more revenue into me and my family lives which now the equipments is going to cost me more because the block being somehow lifted of my account 3. **Request for Detailed Investigation** : I request a thorough investigation into the circumstances surrounding these transactions, particularly regarding the bank 's policies on account security and the lifting of any blocks.

4. **Supporting Documentation** : I have pertinent evidence concerning these transactions, and I am willing to provide this upon request. 

Thank you for your attention to this matter. I hope for prompt assistance. 

Sincerely, XXXX XXXX XXXX [

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation