Consumer complaint received 2026-03-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Lien release
Company: FIFTH THIRD FINANCIAL CORPORATION
State: WA

Complaint narrative:
I wired XXXX XXXX XXXX XXXX on our forever home in XX/XX/XXXX and we started paying Fifth Third Bank XXXX of XXXX.. It's been almost 4 years since the purchase and were double charged with in days of each other, XX/XX/XXXX, XXXX XXXX and XX/XX/XXXX XXXX. They also charged me XXXX late fees of XXXX almost every time we were late and I'm unaware what the * means. When XXXX help us they processed the fund as unapplied funds. We also were charged many {$30.00} property inspection fees half way through the mortgage process with Fifth Thirds Bank. I had a difficult time working with the bank during a hardship to have payment lowered. after taking back a much more feasible payment of approximately XXXX and when they couldn't find this payment in their system, a second round of hardship papers were again filled out. Fifth Third came back with approximately XXXX, about the same time frame as XXXX calling asking for us to make a payment. Foreclosure paperwork was difficult to read with illegible document having smaller printing, andbthe total document size was less than XXXX inches. There was mapping with certificates from XXXX I had to have blown up and it states shakes and monuments upon the ground and about the suburban company. It also States.The corporate assignment deed of trust was sent to recording and changed hands in XX/XX/XXXX. It also says when recorded send to XXXX release fifth third bank.within this deed it sounds like it was paid in full " know all men by these presents, that for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the said deed of trust having the original principle some of XXXX, XXXX with interest secured thereby and the folding events of all the powers and all the conveyance and all the provisios they're in contained in the XXXX assignor hereby grants and conveys unto the said assignee the assignors interest under the XXXX trust '' and then the next paragraph " to happen to hold the sad deed of trust and the said property and to the said assignee forever, subject to the terms contained in the deed of trust and witness here of, the assignor has executed these presents the day and year above written :. at the top of this Deed it says when recorded return to XXXX release Fifth Third Bank in their address. Our home was sold at a trustee sale on XX/XX/XXXX we Received paperwork stating a 90 day vacate. XX/XX/XXXX we lost power to our house to fire and then we started to flood after they would not restore her power. Soon after we received anti harassment orders against my husband and from both sides of her neighbors of our home .. XX/XX/XXXX I came home from XXXX XXXX my husband in jail, mental health dog, and my house being condemned due to a fire in the detatched Garage My husband in is currently in XXXX XXXX XXXX and was sent to inpatient mental Hospital. They are also trying to stop him from and stop him from making any financial decision.He is on {$15000.00} bond and awaiting release from hospital. I am currently sleeping in my car after a XXXX fires and a flood of XXXX feet when I shut off water at the main valve inside our home and then the city came later and shut off water. I have consumption reading and for some strange reason there was no reading in XXXX and multiple readings in XXXX. and the comdemed a nucuance abate from city of XXXX XXXX. and did not receive notice and a hearing. I also have asked to re-enter the home multiple times through email and through phone call to retrieve our belonging. I've also asked to live in the property behind us and have not been given any answers. It was a trustee 's responsibility to hold insurance on the property from the time it was sold a trustee sale to the time it was condemned and I believe or have not been given any insurance information when it should have never been sold at a trustee sale to begin with. Never received a balance of my escrow account and it looks as if there was money from escrow put into a XXXX. While looking at tax documents. I found many transaction payouts from an escrow impound account XXXX. and they changed the mortgage verbage to a credit card/loan and Fifth Third still want me to pay the loan of XXXX. XXXX of XXXX Fifth third charged XXXX {$3300.00} for 6 months ( XXXX XXXX ) of hazard insurance due to our homeowners insurance canceling on us after we had discussed for many months through email with XXXX XXXX about what we were experiencing in the home. I filed a claim XX/XX/XXXX and I did not used the correct verbage. XXXX XXXX insurance denyed my claim. Claim # XXXX. We had mold/fungus damage and structural damage and the claim was denied. XXXX XXXX XXXX canceled us in XXXX of XXXX. We have structural damage, drywall damage and we found drywall layers back to back walls were cracking and windows frames were cracking and leaking. We had cracks drywall damage. We had pipes blocked pipes leaking We found XXXX a pale pink tinted mold XXXX growing in carpets and in the bathroom both upstairs and in, our appliances. XXXX layers of drywall noticed chunks of what I believe is death falling on the carpets and the house smells like mildew. I think we weren't supposed to be sold the house in the first place due to hazardous material/mold/fungus. We had home inspection ( XXXX out of XXXX XXXX ) and i'm unaware how to get a hold of documentation on the previous hazardous condition. During this time and ongoing hardship we could not afford to put {$1000.00} out for homeowners. We heard someone ( multiple times between XXXX ) outside of our underground basement bathroom walls, using tools, working on pipes, and then sewer started projecting out our toilet. ( In XXXX and in XXXX ) I heard someone walking above our basement ceiling, in our attic, and on our roof multiple time. XXXX XXXX someone severely abusing myself and my husband. We had someone heavily overseeing phones, emails, tvs, in medical records and changing records. I believe they are XXXX exploiting, and abusing our entire household. The energy is overwhelming and we felt most days which is evidently when you see things fall to the ground with nobody in reach. I thought is was the house, and then I realized there could be a possibility of AI drones in incognito that can go through walls. This uncalled for invasion of privacy and the infectious intrusion of our home is concerning we physically haven't felt good.

Company response to consumer: Closed with explanation