Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
Formal Complaint Against Experian, XXXX, and XXXX for Reporting Inaccuracies, FCRA Violations, and Sham Investigations I am submitting this formal complaint to address the inaccurate and inconsistent reporting of the XXXX XXXX account XXXX on my credit report by Experian, XXXX, and XXXX. The false information being reported by these bureaus has caused significant harm to my creditworthiness, and their failure to conduct proper investigations constitutes a clear violation of the Fair Credit Reporting Act ( FCRA ). This letter serves as both a demand for the immediate removal of the erroneous account and a formal request for compensation for the damages caused by their negligent actions. 

The following are specific inaccuracies and inconsistencies I have identified in my credit reports : XXXX : The account is marked as " Charge Off '' without supporting documentation, the last activity is reported as XX/XX/XXXX, which is inconsistent with the dates reported by XXXX and Experian, remarks state " Purchased by Another Lender '' but no proof of transfer has been provided, and no payment history is displayed. 

XXXX : The account is marked as " Charge Off '' with remarks " Charged Off Account '' but no explanation or evidence is provided, the last activity date is listed as XX/XX/XXXX, which conflicts with XXXX and Experian, remarks do not clarify the {$840.00} high balance, and the payment history reflects " 100 % on-time payments, '' which directly contradicts the " Charge Off '' status. 

Experian : The account is listed as " Charge Off '' with remarks " Unpaid Balance Reported As A Loss By Credit Grantor, Transferred To Another Lender, '' yet there is no supporting documentation for these claims, the last activity date is XX/XX/XXXX XXXX XXXX which is inconsistent with the reports from XXXX and XXXX, the payment history reflects only 83 % on-time payments which conflicts with Equifaxs 100 % on-time payment history, and the {$840.00} high balance is unsupported and exceeds the {$300.00} credit limit without explanation. 

Inconsistencies across all three bureaus include contradictory last activity dates ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian : XX/XX/XXXXXXXX XXXX XXXX XXXX, conflicting account statuses with no supporting documentation, and unexplained discrepancies in payment history and high balance amounts. These errors demonstrate a complete failure to ensure maximum possible accuracy as required under FCRA Section 607 ( b ).

Additionally, the credit bureaus have failed to conduct proper reinvestigations of disputed information under FCRA Section 611. This failure mirrors issues raised in ongoing lawsuits against Experian and XXXX for their sham investigation practices. Rather than thoroughly validating disputes, it appears the bureaus have merely parroted creditor information without providing legally required documentation or meaningful investigation. 

Under the FCRA, I am entitled to accurate reporting and a thorough reinvestigation of disputed information. The continued presence of these inaccuracies, despite prior disputes, shows clear negligence and willful non-compliance. Furthermore, the bureaus have not provided any verification documentation, such as a signed agreement linking me to this account or proof of the alleged charge-off and transfer to another lender. This omission is a violation of my rights under the FCRA. 

I demand the immediate removal of this inaccurate account from my credit reports. If you insist on verifying the account, I request the following documentation as proof of reinvestigation : a signed agreement or contract linking me to the account, documentation supporting the alleged {$840.00} balance, charge-off details, and transfer to another lender, and names, contact information, and detailed records of all parties involved in the reinvestigation process. 

Additionally, I demand compensation for damages caused by the harm to my creditworthiness, financial stress, potential loss of opportunities, and emotional distress. Your negligent actions have resulted in measurable harm, and compensation is warranted. 

If my demands are not met, I will escalate this matter by filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding these violations, exploring legal action for willful non-compliance with the FCRA, and potentially joining ongoing class-action lawsuits against Experian and XXXX for their sham investigation practices. 

I expect an immediate response within the FCRA-mandated timeline. Failure to act will result in further action to protect my rights and seek redress for the harm caused.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation