Consumer complaint received 2026-01-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
XXXX XXXX XXXX JPMorgan Chase XXXX XXXX for XXXX Credit Card XXXX, Re-termination, and XXXX XXXX XXXX Account XXXX in Violation of XXXX Consumer Financial Protection Laws To the Consumer Financial Protection Bureau, I am filing this formal complaint against JPMorgan Chase XXXX XXXX ( hereafter " Chase '' ) for its blatant violations of federal consumer financial protection laws, including the Fair Credit Reporting Act ( FCRA ), the Equal Credit Opportunity Act ( ECOA ), and the XXXX XXXX XXXX Reform and Consumer Protection Act. This complaint is filed in conjunction with the recent high-profile lawsuit against Chase by XXXX XXXX XXXX who alleges the bank wrongfully closed his accountsmy experience is a clear example of Chases systemic, unlawful practice of arbitrarily terminating consumer credit accounts, and its subsequent attempt to cover up this misconduct by destroying account records. As a victim of this predatory behavior, I demand the CFPB launch an immediate, full investigation into Chases actions, hold this too-big-to-fail financial giant accountable, and put an end to its blatant disregard for XXXX consumer laws. 

My grievances with Chase began when the bank unilaterally and without prior notice or a valid, written explanation closed XXXX of my active Chase credit card accountsI had a history of on-time payments, no delinquent balances, and no suspicious activity on any of these accounts. After I contested the unwarranted termination and successfully had the accounts reinstated, I reviewed my XXXX XXXX to confirm no negative impact from the wrongful closure. Yet, a mere XXXX weeks after reinstatement, Chase once again closed the same XXXX accounts, again with no justification, no written notice, and no response to my repeated requests for an explanation. This pattern of arbitrary termination and re-termination is not only a breach of the contractual agreement between Chase and myself but a clear violation of federal law that prohibits financial institutions from denying or terminating credit without a legitimate, non-discriminatory reason. 

The most egregious act of XXXX misconduct is its intentional destruction of my historical account information within the official Chase mobile and online banking applications. Upon discovering the second unlawful termination, I attempted to access my account history to document the issue and file a formal appealonly to find that all records of the XXXX credit card accounts, including account opening dates, payment history, and reinstatement documentation, had been completely deleted from the platform. Chase has provided no explanation for this erasure of records, and it is undeniable that this action was a deliberate attempt to cover up its unlawful conduct, eliminate evidence of the wrongful termination and re-termination, and prevent me from exercising my consumer rights to challenge its actions. Under federal law, financial institutions are required to retain consumer account records for a minimum of XXXX years, and Chases deliberate deletion of my records is a brazen attempt to obstruct justice and avoid accountability. 

Violation of XXXX XXXX XXXX XXXX XXXX XXXX Credit Reporting Act ( FCRA ) : The FCRA mandates XXXX financial institutions retain accurate consumer credit and account records for a minimum of XXXX years to ensure transparency and accountability in credit reporting and account management. Chases intentional deletion of my complete account history violates this core provision, as it has destroyed critical records of my account activity, the wrongful termination, and subsequent reinstatementrecords necessary for me to verify my credit history and challenge the banks unlawful actions. 

XXXX XXXX XXXX XXXX ( XXXX ) : The XXXX strictly XXXX financial institutions from denying, revoking, or terminating consumer credit accounts without a legitimate, non-discriminatory, and written reason. Chases unilateral termination and re-termination of my XXXX credit card accounts, with no valid explanation and no written notice, constitutes a direct violation of the XXXX is no evidence of any misconduct on my part, and the banks refusal to provide a reason for its actions confirms its arbitrary and unlawful exercise of power over consumer credit. 

XXXX XXXX XXXX Reform and Consumer Protection Act : This landmark legislation created the CFPB to XXXX consumers from unfair, deceptive, and abusive acts or practices ( UDAAP ) by financial institutions, and it specifically targets the too-big-to-fail financial giants like Chase to prevent systemic consumer harm. Chases pattern of unjustified credit card termination, re-termination, and record destruction is a textbook example of XXXX : the bank lured me into reactivating my accounts under false pretenses, then immediately re-terminated them, and destroyed evidence to cover up its actions. This conduct is exactly the type of predatory behavior the XXXX XXXX was designed to prohibit, and Chases status as a systemically important financial institution makes its disregard for the law even more unacceptable. 

Chases actions are not an isolated incidentits recent termination of XXXX XXXX accounts proves that this bank believes it is above the law, that it can arbitrarily close consumer accounts for any reason ( or no reason at all ), and that it can cover up its misconduct by destroying records with no fear of consequences. As a regular consumer, I have far less resources to fight this unlawful behavior than high-profile figures like XXXX XXXX, which makes the XXXX intervention even more critical. This too-big-to-fail bank can not be allowed to continue preying on ordinary consumers, violating federal law, and covering up its crimesit needs to be held to account, and it needs to be made to fear the consequences of its actions. 

Demands for Remedial Action I demand the Consumer Financial Protection Bureau take the following immediate actions to address Chases unlawful conduct and protect my rights as a consumer, as well as the rights of all other Chase customers who may have been victimized by this systemic practice : XXXX an immediate, full formal investigation into JPMorgan Chase XXXX XXXX XXXX XXXX arbitrary credit card termination, re-termination, and intentional destruction of consumer account records ; XXXX Chase to immediately restore all XXXX my deleted historical account records for the XXXX credit card accounts, and to provide these records to me in a written, certified format ; XXXX Chase to provide me with a detailed, written, and signed explanation for the initial termination and subsequent re-termination of my XXXX credit card accounts, including all internal policies, data, or reasoning used to justify these actions ; XXXX Chase civilly liable for its violations of federal consumer financial protection laws, including imposing significant financial penalties that reflect the severity of its misconductpenalties that should be deposited into the XXXX Civil Penalty Fund to compensate other consumer victims ; XXXX Chase to cease and desist its systemic practice of arbitrary credit card termination and record destruction, and to implement mandatory internal policies that ensure compliance with the FCRA, XXXX, and Dodd-Frank Act, including written notice and a XXXX reason for any future account termination ; XXXX release the findings of the investigation into Chases conduct to alert all XXXX consumers to this predatory behavior, and to ensure that other too-big-to-fail financial institutions XXXX not emulate Chases unlawful practices. 

I have attached all available evidence of my interactions with Chase customer service, including call logs, email correspondence, and screenshots of the deleted account records section within the Chase mobile application ( as proof of the record destruction ). I am prepared to provide any additional information, documentation, or testimony required to support this complaint and the CFPBs investigation. 

Chases actions have left me with significant financial and emotional harm : the arbitrary termination of my credit cards has damaged my credit utilization ratio, disrupted my personal and financial planning, and wasted countless hours of my time contesting the banks unlawful behavior. Worse, the banks deliberate destruction of my account records has left me feeling powerlessas if a giant financial institution can break the law with impunity, cover up its crimes, and treat ordinary consumers with complete contempt. 

The CFPB was created to protect consumers exactly like me from this type of abuse. I demand that you fulfill your statutory duty, hold Chase accountable for its violations of federal law, and send a clear message to all too-big-to-fail financial institutions that they are not above the lawthat they will be punished for preying on consumers, covering up their misconduct, and acting with reckless disregard for the XXXX consumer financial protection framework established XXXX XXXX. 

Thank you for your immediate attention to this critical matter. I await your prompt response and action. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation