Consumer complaint received 2025-11-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: GOLDMAN SACHS BANK USA
State: FL

Complaint narrative:
This case involves violations of multiple federal consumer protection laws. Electronic Fund Transfer protections : Goldman Sachs initiated and reversed XXXX transactions without my authorization, sending a refund to my account when no payment had ever been withdrawn and later charging my credit line to recover it. Credit billing and lending protections : The company made unauthorized adjustments to my Apple Card balance, applied finance charges on its own internal errors, and failed to properly investigate or correct the issue after repeated disputes. Fair credit reporting obligations : The company reported my account as charged off while it was under dispute, included false balances created by its own actions, and failed to mark the account as disputed with the credit bureaus. Consumer fairness and deceptive practices standards : Goldman Sachs created debt through its own errors, misrepresented the situation as my responsibility, ignored documented evidence, and continued collection and reporting activity despite knowing the balance was incorrect. XXXX and banking XXXX XXXX : The company processed a refund entry through the XXXX XXXX even though no debit transaction existed, violating standard ACH handling procedures and resulting in an improper transfer. In XX/XX/year>, I scheduled a {$2300.00} ACH payment toward my Apple Card, then canceled it within minutes. A support agent confirmed that the cancellation was processed successfully. My bank records show no debit for this amount at any time. Despite that, on XX/XX/year>, Goldman Sachs deposited {$2300.00} into my bank account labeled as a refundeven though there was never any completed payment to refund. Then, on XX/XX/year>, the company charged my Apple Card credit line {$2300.00} to recover that erroneous refund. I never authorized this refund or charge, and I never received notice or explanation before or after it occurred. During recorded calls, Goldman Sachs representatives admitted these were internal actions : Supervisor XXXX ( Apple Card Support ) confirmed, We returned {$2300.00} that was never in your account to begin with, acknowledging their own error. He also admitted that earlier agents didnt take the right steps and that no payment error case was ever created. Another representative stated, Yeah, I do see here that it went up {$4600.00} on transactions you did not even do. When asked about notification, the same representative confirmed, As far as emails, the only one I see is the payment posted XXXX. There was nothing about the return or the {$2300.00} charge. This means the entire refund and recharge sequence occurred without consumer authorization, documentation, or disclosure violating both federal law and XXXX own ACH procedures. 

The day after the first error, I called Apple Card support to report it. They told me they opened an investigation, but I received no outreach, no conclusion, and no correction from it ; I later received the routine How did it go with Apple Card support? follow-up email reflecting that interaction, but nothing substantive ever came from that investigation. 

On the last day of the month, XXXX were XXXX me payment reminders showing a balance of XXXX, XXXX, yet within XXXX hours my new statement showed a balance over XXXX little to no new activity. This sudden jump was caused by their internal manipulations of my balance and fraudulent book cooking, not any transaction I authorized or made. 

Further evidence is shown directly on my Apple Card statements : In normal cases of insufficient funds, Apple Card statements display a clear entry such as RETURNED PAYMENT INSUFFICIENT FUNDS. However, my XXXX, XXXX, and XX/XX/year> statements contain no such entry or reversal notation. The XX/XX/year> statement shows the {$2300.00} payment scheduled but not returned. The XXXX statement shows my balance suddenly increasing by over {$4000.00} without any corresponding explanation. The XXXX statement continues charging interest on the inflated balance. This pattern proves the transaction was not a true returned payment, but rather an internal manual adjustment that violated standard ACH and billing procedures. 

Even if Goldman Sachs were to claim an NSF return, they provided no contemporaneous notice, no XXXX payment statement entry for {$2300.00}, and no XXXX trace to support such a claim. 

Goldman XXXX subsequent refusal to correct the issue caused long-term financial harm. The artificially inflated balance pushed my account over its credit limit, triggered interest and penalties, and ultimately resulted in a false charge-off that was reported to credit bureaus during an open dispute. My communications, including multiple formal disputes and phone calls, were ignored despite the companys own agents acknowledging that errors had occurred and no proper case was ever created. Goldman XXXX actions executing unauthorized XXXX transfers, adjusting my credit line without consent, charging interest on fabricated balances, failing to notify me, and misreporting the account status represent a serious violation of federal law and consumer trust. I am requesting full correction of the balance, deletion of negative credit reporting, and a formal investigation into these actions under the XXXX, XXXX, FCRA, and CFPB XXXX standards. I have recordings of over XXXX hours of phone calls recordings that can be sent over at any time all just like the one I provided. however the size is too large for this webpage. 


transactional

Company response to consumer: Closed with explanation