Consumer complaint received 2023-05-17 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
We are victims of Wells Fargo 's illegal acts and consumer abuses. As per the XX/XX/2022 CFPB Consent Agreement with WF, they have done illegal acts & consumer abuses against us. WF did severe escrow account violations and insurance fraud when they stole our fire insurance money. Wells Fargo owes the XXXX XXXX XXXX XXXXXXXX XXXX XXXX  {$700000.00} and we want WF to cut us a check in the amount of {$700000.00} out of the {$3.00} Billion victim 's fund. Wells Fargo stole {$700000.00} out of our insurance escrow account. XXXX XXXX XXXX XXXX paid {$1.00} million to WF escrow account in fire insurance money that was intended to repair and rebuild our home after a terrible fire. According to the Buidling Department and public records, only {$300000.00} was spent on our house. A portion of that {$300000.00} was the builder 's salary and 20 % contractor 's fee. We need Wells Fargo to cut us a check for {$700000.00}, the remained which was in the Wells Fargo escrow account, which was stolen, thanks to Wells Fargo and their illegal acts against their customers. We need this money to repair and rebuild our home. The house is greatly devalued and the neighbors are very upset that WF stole {$700000.00} of our insurance money and devauled our property, bringing down property values in the whole neighborhood. We have a 90 page list of specifics that XXXX XXXX XXXX  paid for with the {$1.00} million settlement that they put in the WF escrow account. We have estimates for the repairs, {$100000.00} to remove drywall and install new water pipes, replace with new drywall, the pipes are leaking as they were damaged in the fire ; {$100000.00} to replace XXXX destroyed windows and doors ; {$45000.00} to replace fire damaged roof ; {$50000.00} for soot removal ; {$35000.00} to replace fire damaged floors in 6 rooms ; {$6000.00} to replace carpets in 3 bedrooms ; {$13000.00} to replace a sub-zero refrigerator ; {$13000.00} to replace damaged chandeliers ; {$11000.00} to replace fire damaged drapes ; {$50000.00} to replace 4 fire damaged HVAC units ; {$5000.00} to replace 3 hot water tanks ; {$1000.00} to replace fire damaged washing machine ; {$5000.00} to finish the kitchen ; {$6000.00} to finish the electric ; {$25000.00} to rebuild the staircase ; {$30000.00} for laborers who never got paid ; {$50000.00} for paint ; {$10000.00} to replace fire damaged XXXX XXXX XXXX XXXX ; {$8000.00} to replace damaged gates ; {$8000.00} to replace fire damaged beds ; {$10000.00} to replace fire damages sofas ; {$10000.00} to replace fire damaged double french front entry doors and hardware ; {$3400.00} to replace XXXX televisions ; {$50000.00} replacement furnishings 7 bedrooms, linens, bed frames, pictures, tables, lamps, etc ; {$20000.00} to replace 2 upstairs bathrooms damaged by fire ; and so forth ; TELL WELLS FARGO TO MAKE THE CHECK IN THE AMOUNT OF {$700000.00} PAYABLE TO : XXXX XXXX XXXX XXXX XXXX XXXX and mail the check to the subject property address : XXXX XXXX XXXX XXXX, XXXX FL XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation