Consumer complaint received 2025-05-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: FISERV FINXACT CORE
State: CA

Complaint narrative:
b'DateXXXX XXXX XXXXnFrom\XXXX XXXX XXXX Rao\nEmailXXXX XXXXn\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX\n\nTo\nConsumer Financial Protection Bureau\n\nSubject: I could not transfer the Money from XXXX/edd to my XXXX XXXX XXXX  \n               Account  saying Please review your payment information for accuracy.\n             This issue is happening from XXXX XXXX XXXX till this Date Today XXXX XXXX\n\nDear Madam / Sir,\n\nAt Present I am un-employed  receiving Un-Employment XXXX XXXX from XXXX XXXX\nXXXX deposited the Amont\n\nI login to the XXXX/XXXX\n(1) I see the Available Balance. It shows XXXX\n\n\n\n\n\n(2) Then I enter the Amount to be transferred XXXXn\n\n\n(3) I submit the Request. It says Sorry, but we are unable to process your request at this time. Please review your payment information for accuracy.\n\n\nWhat Other Things I tried\n(1) Try the Request to transfer XXXX Still the Same Message\n             For this Screenshot is not shown\n(2) Tried using Mobile Phone Request to transfer  Attempt Failed\n(3) Called XXXX Customer Phone XXXX XXXX XXXX on XXXX XXXX\n             She filed a Complaint and said try to do transfer on XXXX XXXXn(4) Tried to do transfer of Money to Bank of America on XXXX XXXXXXXXnFailed- called  XXXX Customer Phone XXXX XXXX XXXX Spoke to \nXXXX XXXXn                 She filed a Complaint XXXX XXXX XXXX\n                 I said I want to speak to her Supervisor  Spoke to Supervisor XXXX XXXX \n                 She said she cannot do Anything about identifying anf fixing this issue\n                 I said I want to escalate it and want to speak to her Supervisor\n(5) On XXXX XXXX XXXX XXXX XXXX  Spoke for got call from XXXX XXXX XXXX  spokefor 51 Minutes. She said she cannot do Anything to fix the issue or ready to esacalate it to to Higher Ups or IT Department, but only suggested to go ATM and withdraw the Money\n(6) I said on your Site,, you say I can do Online Transfer of Funds to my Bank Account\nSo as a Consmer I have the Right to use this Fecility, if it is failing, I am requesting to identify this issue and fix this, cannot leave this isse un-addressed\nI request to help me to take this letter to the CEO of XXXX they say it is Fileserv Inc, when I search who is the CEO of this Company\n\nIf this isssue is resolved, it will help deveral People who may be facing Similar issue\n\nI see on the Site \nSerious Problems With Money Network Being Ignored by XXXXr/XXXX/comments/1bzv8gu/serious_problems_with_money_network_being_ignored/\n\nI have had nothing but problems with the outdated and suspect XXXX XXXX. Like many other claimants, I haven\'t been able to get automatic recurring transfers to work for weeks now while XXXX and the XXXX XXXX continue to sit back and do nothing about it :\n1. Their outdated and buggy website won\'t allow you to set up an automatic transfer unless you use XXXX XXXX  If you try to use XXXX or XXXX  you get stuck in an error loop that won\'t let you advance to the next screen.\n2. The process for setting up an automatic recurring transfer is very confusing. Also according to California XXXX  reps that responding to a post I made on their Facebook site about this problem, XXXX XXXX is currently asking customers to first compete a one-time transfer before setting up a scheduled, recurring or automatic transfer". First, they should be actively warning claimants about this requirement we are not aware of to stop us all from wasting time, and second the statement does not appear to be true because I already have done several one time manual transfer before trying to get an automatic one working. Nobody from XXXX has responded to me pointing out this inconvenient fact to them yet.\n3. Even if you manage to setup an automatic transfer for your whole deposit amount with no end date...the funds just sit in the XXXX XXXX account and never transfer to your bank.\n4. After weeks of phone calls I finally got one XXXX rep to admit that "the system" for automated transfers on the web and app was not working (2 weeks ago). No idea why. No estimate when it would be restored. And no warning nor notice to XXXX claimants that they are wasting their time trying to set one up/make it work because the system does not work or they did not know to do a one time manual transfer first.\n5. All the other XXXX reps I spoke with seem clueless, or just won\'t admit the problem exists. After fumbling around putting me on hold back and forth numerous times, every one of them ended up claiming I need to speak to someone from "escalations" that they were transferring me to....but nobody ever picks the line up again after being put on hold. I have sat waiting for help for hours only to have the system hang up on me at the end of their day because escalations is only available from 9-5 east coast time.\n6. XXXX refuses to address the problem so far, at least via complaints about it through ASK XXXX  online. I have sent them at least half a dozen messages about the problem and every time they either say to contact the MN about it or send XXXX a formal complaint form via snail mail (which I did and they haven\'t bothered to respond to yet). I don\'t want to waste time fighting through their jammed phone system to speak to someone...because it will likely get the same result at the end.\n7. Bank of America\'s system allowed us to easily setup an automatic recurring transfer. Once we did we never had to deal with them again because our UI funds went right into our bank accounts in one business day from the XXXX deposit. So why can\'t the XXXX XXXX do the same?\nIf you spend just a little time searching here and on other forums you can see many other XXXX claimants struggling to get their funds out of the XXXX XXXX  and into their own bank account. Many of the problems seem related to trying to get automated transfers set up or to work or to not get them rejected by the XXXX for reasons unknown. Many other claimants can\'t even log into the app or get it to work.\nI am working on getting someone from the press to investigate and report on these problems that are unfairly delaying UI payments to California claimants, who are also wasting hours of their time trying to resolve issues the XXXX seems unable to address. That is also probably why nobody can get through to XXXX escalations department because the phone lines are swamped with calls from frustrated and upset XXXX claimants trying to get the money they are entitled to by law out of this suspect vendors broken network.\nPlease post your XXXX XXXX Debt Card problems in this thread so we can try to get the attention of the press and California lawmakers to hold XXXX  Director XXXX  accountable for this mess.\n\nDespite Overhaul, XXXX XXXX System Still Plagued With Fraud, Debt\nLink https://XXXX XXXX XXXX XXXX XXXX XXXX XXXX\n\nMultiple lawsuits and 74 federal consumer complaints about government debit cards have been filed by Californians against XXXX XXXX this year alone. The XXXX and the company say the debit card fraud is smaller scale than the varied forms of fraud during the pandemic'

Company response to consumer: Closed with explanation