Consumer complaint received 2024-12-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: SEACOAST BANKING CORPORATION OF FLORIDA
State: FL

Complaint narrative:
1. Payroll Error : On XX/XX/year>, I was mistakenly credited {$42000.00} into my account. By XX/XX/XXXX, the bank reversed this deposit without warning, leaving my account overdrawn by {$10000.00}. They subsequently re-deposited the funds, bringing my balance to {$32000.00}. 
2. Bank Mishandling : On XX/XX/XXXX, I received a call from the bank informing me that they planned to move the funds out of my account. I requested that they do so, as I am in significant debt and had already struggled with overdrafts for several months. However, the bank failed to act on this request and did not inform me when the funds were not moved. 
3. Access Denial & Investigation : On XX/XX/XXXX, I attempted to get a cashier 's check to return the funds. The teller, citing her inexperience, referred me to a manager who was dismissive and insisted on an investigation for potential fraud. I was unable to access my account online for monitoring during this investigation. 
4. Ongoing Issues : On XX/XX/XXXX, I received a check for {$18000.00}, which was far less than the total amount owed, and was told to pay the difference. My online access remained disabled, and I was unaware of the exact status of my account. Finally, on XX/XX/XXXX, I called to have my online access restored, only to find my account was once again overdrawn. Throughout this process, my overdraft protection had been disabled, despite my repeated instructions to not allow funds to be withdrawn. I received another letter stating my account is being closed and as of today it is disabled with a negative balance I am writing to express my deep dissatisfaction and concern regarding the handling of my checking account by the local SEACOAST branch located in XXXX, Florida. As a loyal customer for almost a decade, I am shocked and dismayed by the lack of support and professionalism exhibited by the branch staff, resulting in significant financial distress for me. 

The mishandling of my account during a delicate situation has led to tens of thousands of dollars worth of damages, leaving my account with a negative balance of {$600.00} to {$800.00}. my adherence to the bank 's policies and procedures, I have been unfairly treated and made to feel like a criminal, which is completely unacceptable. 

Moreover, the closure of my account without prior notice and the accumulation of exorbitant fees totaling thousands of dollars this year have exacerbated my financial woes. A payroll discrepancy further compounding matters, I now find myself owing {$23000.00} to my employer following a fraud investigation that hindered my account access and monitoring abilities. 

Throughout this challenging period, the lack of timely resolution and communication from the SEACOAST branch has had devastating consequences, with the available balance of my account plummeting by over {$10000.00} due to the oversight of granting me account access post the investigation. 

As a conscientious customer who has faithfully entrusted SEACOAST with my financial well-being, I am truly disheartened by the gross negligence and incompetence displayed by the local branch. 

I still do not understand why my boss was informed about me being able to withdraw from my account before I heard anything the bank keep me completely in the dark and I still do not understand how locking me out of my account but still allowing transactions helps with a fraud investigation makes absolutely XXXX sense if anyone could explain these last two things to me would be amazing because it leaves me completely stubbed and at a loss of words

Company response to consumer: Closed with monetary relief