Consumer complaint received 2025-03-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: FIRST NATIONAL BANK OF OMAHA
State: CA

Complaint narrative:
I submitted a similar complaint claim ( XXXX ) on XX/XX/year>. That complaint was about submitting two ( 2 ) payments on XX/XX/year>, for the amount of {$450.00} each. One ( 1 ) payment was allocated all to interest and the second payment was allocated to interest and principal. {$380.00} went to principal and {$77.00} went to interest. This second payment was paid on the due date and not an obligated payment on my behalf and was supposed to be allocated all to principal. Slice by FNBO attempted to resolve the complaint but still FAILED by not correcting the correct payment ( 1st payment ). Instead of fixing the allocation of that {$77.00} from interest to principal they reversed the first payment of {$450.00} that went all to interest to go to principal causing my account to be in a negative balance in interest. 

The new complaint involves XX/XX/year> payments as well as not receiving a detailed report of daily interest from the start of my contract to the current daily interest and to compare those figures to each month 's charged interest that I have been paying. 

On XX/XX/year>, I again submitted two ( 2 ) payments of {$450.00} each. One was allocated all to interest and the second ( which is not obligated ) was allocated all to principal. I attempted to figure out why I was being charged {$450.00} in interest when on Slice by FNBO 's website shows I paid {$450.00} in interest in XX/XX/year>. I called customer service on XX/XX/year>, to inquire about my account and the way the payments are being allocated. Customer service ONCE AGAIN could not explain to me why my online profile showed four ( 4 ) different payments for XX/XX/year>, and why I was being charged {$450.00} in interest. I asked to speak to a supervisor to which they stated they would leave a note on my account for a supervisor to call me back.

At approximately 1412 hours XXXX XX/XX/year>, a supervisor called me back. I asked the supervisor why was it that every month I send two ( 2 ) payments on the due date, and one ( 1 ) payment is not obligated of me to send yet I still get charged {$450.00} of interest every month. She kept blaming their old system stating it would input as sending multiple months ' worth of payments. I again stated that still did not make sense due to the daily interest going down and sending two ( 2 ) payments every month. I asked her if I had a negative balance in interest to which she stated yes approximately {$200.00}. I again asked her to give me a detailed answer of my daily interest and compare that figure to the figure of {$450.00} that I'm being charged every month in interest. She could not give me a definitive answer. I asked her how she could not give me a definitive answer when she was a supervisor for a financial company. I asked her how do you expect customers to trust your company you work for on the way their payments are being allocated when you nor customer service can give an answer. She stated she would have to reach out to support and get a detailed report of my daily interest and compare the interest amounts I submitted every month from the start of my contract with Slice by FNBO. She stated this would take 24-48 hours. As of, 2025, I have yet to receive any communication from Slice by FNBO in regard to my daily interest amounts compared to the interest I'm being charged every month. 
Time has shown this company is incompetent and negligent towards its customers by customer service and supervisors not being able to give a detailed report/answer on how exactly payments are being allocated and comparing daily interest figures to interest being charged every month. As well as not CORRECTLY allocating the payments from my first complaint that was written and laid out for them on what I wanted done.

It has also showed this company REFUSES to answer their customers concerns involving payments by not responding before receiving a complaint letter from CFPB. I also informed that supervisor that I would submit a second complaint with CFPB as well as getting an attorney involved if they did not reach back out with a detailed report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation