Consumer complaint received 2025-01-31 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem while selling or giving up the vehicle
Company: HYUNDAI CAPITAL AMERICA

Complaint narrative:
I am XXXX XXXX XXXX and live in XXXX, Colorado. In XXXX of XXXX, I bought a Hyundai as a XXXX gift for myself. This has easily been the worst mistake I have ever made, a decision that haunts me every second of every day. With the car chip shortage and the pandemic, car prices were at an all-time high, so it took longer than expected to find my dream car. I eventually focused on finding a car online rather than in person. My car was delivered from XXXX with the check engine light on. I had a three month warranty with XXXX. I took the car to XXXX XXXX, located at XXXX XXXX XXXX for a diagnostic test. They said nothing was showing up, so they reset it. A month later, the check engine light came back on, so I returned, and the same thing happened. This occurred a third time before my warranty ended. There have been a total of 3 recalls on my car. In the summer of XXXX, I received a letter about the " Service brakes, hydraulic : antilock/traction control/electronic limited slip : control unit/module '' recall. I made an appointment and was able to get it serviced almost three months later receiving a warning that " an engine compartment fire while parked or driving can increase the risk of injury '' should have been taken more seriously. Until this was fixed, I did not drive my car and instead spent hundreds on XXXX, XXXX, and public transportation, all while paying my monthly nearly {$400.00} car note and insurance payments. The check engine light was still on, and I thought it was related to the fuse ( recall ). After the fuse was replaced, I learned that the check engine light was due to a leak, not the recall. Now I am being told that it is an engine issue and XXXX XXXX XXXX XXXX XXXX ) made it seem like this would be part of the XXXX XXXX, they are not sure if they can fix it because I don't have warranty on the engine after they told me to take the car in and promised to fix it for me to find out I do have a warranty on the engine. 

For the next four months, my car was broken into almost every other night, if not every night. On one occasion, they attempted to break in while I was in the car, which was one of the most horrifying experiences of my life. Despite using a steering wheel lock, loud alarms, and cameras, they continued to target my car. I could barely function during this period due to the lack of sleep. I moved my bed next to the window and set up alarms throughout the night to monitor my car. XXXX XXXX XXXX XXXX. I made sure to call the police and file a report every time. 

One cold XXXX day, I found my car beyond repair on the inside. I lost my mind that day, and it was the last straw for my job, which fired me because I was frequently calling in due to car issues. 

I called XXXX XXXX and explained the situation. They were able to get me in weeks later. I had a XXXX XXXX on the phone, and XXXX XXXX ( XXXX ) arranged for me to come in the following day. 

I contacted my insurance, filed a claim, and received the description of work, estimate link, and paperwork from XXXX Hyundai. 

In the video showing the damage to my car, you can see that my glove compartment is broken and severely damaged. However, my glove compartment was intact when I dropped off the car at Hyundai. Fortunately, I had taken pictures of my car the morning it was broken into and before it was dropped off. These pictures show that the glove compartment was in pristine condition, so I was shocked to see it damaged in the video. XXXX Hyundai was trying to charge me nearly {$1000.00} just for the glove compartment, which was not broken when my car was dropped off. 

I went to XXXX Hyundai and could not get answers from the service advisors, so I asked to speak with a manager. This was in XX/XX/XXXX, and the service manager was a XXXX XXXX XXXX XXXX. I explained the situation, and he lost his temper, accusing me of accusing him and his team of theft. I showed him my time-stamped pictures, and he quickly changed his stance, suggesting that someone might have broken into their lot and tampered with my glove compartment. When I mentioned that I would share my experience on social media, he became terrified and apologized profusely. He promised to fix the glove compartment, comp it, and provide a discount for the entire repair. 

The car was repaired, and I paid {$2600.00}. 

The car still had the check engine light on, but at this point, I was at a loss for what to do. The next nearest Hyundai dealership besides XXXX was XXXX minutes away, and I had a four-month wait for an appointment. A month before my appointment, the car started lagging on the highway, unable to go over XXXX XXXX unless going downhill. It took me three hours to get home with my hazards on. 

I took the car to several mechanics, each providing different diagnoses and estimates. 

The car is now parked across the street with expired XX/XX/XXXX tags, collecting dust, just as my spirit is. I still pay the monthly car note and insurance fees while spending {$60.00} daily on XXXX for work. I have no social life as Colorado is not walkable, and public transportation is inadequate. I do not leave my home if it is not for work. The past XXXX years with this car have been the worst of my life. This situation has taken a severe toll on me, affecting my appearance and consuming my every thought. 

I reached out to Hyundai one more time and they keep lying to me about not having a warranty and what I need to do in order to get my car fixed, they change the prices everytime they send me a link and its ridiculous how they keep getting away with this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation