Consumer complaint received 2025-01-30 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Crown Asset Management, LLC, Duluth, GA Branch
State: NV

Complaint narrative:
I am submitting this complaint regarding the debt collection practices of Crown Assest Management, their lawyers XXXX and XXXX is representing the company that purchased my debt from another creditor. I believe their actions have been unfair, misleading, and in violation of my consumer rights. 

On or around XX/XX/year>, I contacted XXXX and XXXX in an effort to reach a settlement agreement before they filed a lawsuit against me. During our conversation, I requested documentation verifying my debt, as the amount they claimed I owed was significantly higher than the original debt. Instead of providing verification, I was told the increase was due to accumulated fees and was asked to provide my own documentation proving the amount was lower. Despite my multiple requests, I never received a detailed breakdown of the original debt versus the added fees. 

While awaiting a response regarding a settlement offer, XXXX and XXXX proceeded with filing a lawsuit against me. I was later informed that even if I agreed to a payment plan, I would still be responsible for additional legal fees resulting from their decision to sue me. 

Out of concern for accumulating further legal costs, I considered accepting their settlement offer. After I requested written documentation confirming the settlement terms and the dismissal of the lawsuit before making a payment. They told me that the written documentation would not be able to be provided to me before their settlement offer expired. I expressed concerns about paying before having written documentation because of the lawsuit and brought up the fact that I still never was provided documentation for this debt despite numerous requests. They threatened that the settlement offer may not be available again if I wait for the written documentation. After being persistent about the written documentation. XXXX and XXXX rescinded their settlement offer. They stated that the reason for rescinding the offer was so they could provide me with documentation of my debt, despite the fact that I had requested this information multiple times prior without receiving it. Additionally, they warned me that I might not be able to obtain the same settlement offer again in the future, all while the lawsuit remained ongoing. This created significant pressure and made me feel coerced into making a rushed decision without proper documentation. 

Their actions felt predatory, as they withheld essential debt documentation until after rescinding the settlement offer, only providing it when I insisted on written confirmation of our settlement agreement. Additionally, they used the ongoing lawsuit, their accruing legal fees that I would be responsible for and the threat that I might not receive the same settlement terms in the future to pressure me into making a rushed decision. This approach created a coercive and unfair dynamic, leaving me with limited options and uncertainty about my rights. 

I believe XXXX and XXXX actionsincluding their failure to provide debt validation, their refusal to document settlement terms in a timely manner, and their use of legal threats to pressure me into an agreementconstitute unfair and deceptive debt collection practices. I respectfully request that the CFPB investigate this matter and ensure that XXXX and XXXX complies with all applicable consumer protection laws.

Company response to consumer: Closed with explanation