Consumer complaint received 2025-11-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: MD

Complaint narrative:
The undersigned, XXXX XXXX XXXX, is the consumer and account holder associated with a XXXX XXXX account originally issued and serviced by Synchrony Bank. On or about XX/XX/XXXX, Synchrony Bank issued written correspondence confirming that the account ending in XXXX had been sold to XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, for an alleged balance of {$1300.00}. 
At no time did I provide written authorization, consent, or notice of approval permitting Synchrony Bank to sell, assign, or otherwise disclose my non-public personal financial information or account records to any third party. Furthermore, the bank retained a security interest in the account while simultaneously closing it and transferring the alleged debt, which created a conflict of interest and a breach of its fiduciary duty under federal financial regulations. 
The sale and disclosure of this account and my personal data appear to constitute multiple violations of federal consumer financial-protection regulations, including but not limited to : 12 C.F.R. Part 1016 ( Regulation P Privacy of Consumer Financial Information ) : Synchrony Bank failed to provide the required initial privacy notice ( XXXX ) and opt-out opportunity ( XXXX ) prior to disclosing my non-public personal information to a non-affiliated third party. The unauthorized transfer of data to XXXX XXXX XXXX also violates XXXX, which limits redisclosure and reuse of consumer information. 
12 C.F.R. Part 1022 ( Regulation V Fair Credit Reporting ) : By selling and reporting a closed account while retaining a security interest, Synchrony Bank furnished inaccurate and misleading information in violation of XXXX and failed to correct or update the information as required under XXXX. 
12 C.F.R. Part 1006 ( Regulation F Fair Debt Collection Practices ) : XXXX XXXX XXXX acquisition and use of data derived from an unauthorized sale constitute a breach of XXXX, which restricts third-party disclosure, and XXXX, which prohibits transfer of disputed or invalid debts. 
12 C.F.R. 1026.40 ( f ) ( Regulation Z Truth in Lending Act ) : Synchrony Bank improperly terminated and assigned an account while retaining a security interest, contrary to federal provisions governing permissible termination and assignment of open-end credit. 
12 C.F.R. Part 219 ( Right to Financial Privacy ) : The bank failed to obtain my written authorization or provide notice before releasing financial records to any third party, in violation of XXXX. 
Through these actions, both Synchrony Bank and XXXX XXXX XXXX obtained financial and commercial benefits from the unauthorized use, disclosure, and transfer of my personal data and financial records. These actions constitute unfair and deceptive practices within the meaning of federal consumer-protection regulations and resulted in unjust enrichment to both parties. 
Accordingly, I am seeking full regulatory compliance, documentation, and remedy, including : Written proof of lawful authority or consumer consent for the sale or disclosure ; A complete accounting of all data transferred, payments, or profits derived from the transaction ; Cessation of further dissemination or use of my personal information ; Correction of inaccurate data furnished to credit reporting agencies ; and Restitution and disgorgement of all profits, proceeds, or benefits obtained through the unauthorized sale or use of my financial information, pursuant to XXXX C.F.R. XXXX XXXX, XXXX, and XXXX. 
This summary serves as an official statement of facts detailing the sequence of events and corresponding federal regulatory violations for review and resolution by the appropriate authorities, including the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and any arbitration forum or adjudicatory body with jurisdiction over this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation