Consumer complaint received 2025-02-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Rocket Mortgage, LLC
State: IN

Complaint narrative:
I am writing to you again regarding the incorrect escrow being collected by Rocket Mortgage for the payment of the XXXX property tax installments, due first in XX/XX/XXXX and the second installment due in XX/XX/XXXX. I have twice before, now three times with this most request being made today, requested a new escrow analysis be completed approximately 60-90 days ago for initial request, then 30-45 days ago for second request, and today is the third request for a new escrow analysis to be completed for my escrow account on my loan with Rocket Mortgage, but I have yet to receive one and/or see it appear upon the Rocket Mortgage website when I view my online escrow account.

The reason for my request was twofold : 1. PROPERTY TAX REFUND : The property tax authority for my property and the corresponding loan with Rocket is the XXXX XXXX Treasurer ( XXXX  ). The XXXX sent a large refund payment of approximately {$1300.00} ( {$1300.00} and some change I believe to be the actual refund amount going by my memory alone without verifying the exact amount of the refund payment made to Rocket by the XXXX in XX/XX/XXXX ) to Rocket Mortgage within about 30 days of receipt of the XX/XX/XXXX property tax installment made by Rocket to the XXXX. This refund was sent back to Rocket due to the overpayment of my property tax bill for the XX/XX/XXXX installment. Therefore, the XXXX sent back to Rocket nearly the entire amount Rocket had sent to them for the XX/XX/XXXX bill. 
NOTE : The current escrow analysis ( XX/XX/XXXX ) shows a negative balance, but actually it has an overage due to the {$1300.00} refund sent back to Rocket by the XXXX and has been verified as received by Rocket. So, the XX/XX/XXXX escrow analysis failed to account for the large refund payment sent back to Rocket by the XXXX for the overpayment of the annual property tax bill, particularly the overpayment of the XX/XX/XXXX property tax installment. 

2. USING INCORRECT PROPERTY TAX AMOUNT FOR ESCROW ANALYSIS : The amount being collected for both XXXX property tax installments ( XXXX & XX/XX/XXXX ) are nearly twice what the actual bill is ; thereby resulting in collecting twice the actual amount to be paid to the XXXX for XXXX property taxes, which is being incorrectly estimated by Rocket Mortgage. 

Regardless of whether Rocket Mortgage recognizes any of the several XXXX documents which were sent to us by the XXXX XXXX XXXX and Treasury Offices as verification of the correct XXXX property tax amount ( which have sent to the Rocket Mortgage escrow department for review ) are deemed sufficient or not, the issue of not accounting for the {$1300.00} refund payment remains outstanding and at this moment YTD, XX/XX/XXXX, remains unresolved. Because there is no dispute about the receipt of the {$1300.00} refund payment made to Rocket by the XXXX for the overpayment of the XX/XX/XXXX property tax bill ; thereby making the XX/XX/XXXX escrow analysis invalid. This fact alone invalidates the amount being collected in my monthly mortgage payment for the last several months. In fact, the reality is that there is NOT an escrow shortage, but rather an overage existing within the current escrow account. 

Rocket has failed to account for the {$1300.00} refund received from the XXXX, as well as failure to correct the amount needed to pay the total annual property tax bill of {$1500.00} due for XXXX, which is {$790.00} for each property tax installment in XXXX & XX/XX/XXXX. Therefore, the correct monthly amount to be collected for the property tax is XXXX per month. 

At this time Rocket is collecting {$340.00} per month, almost 3 times the actual needed needed to pay the XXXX property tax installments; thereby collecting at least {$200.00} per month too much each month and resulting in a substantial increase in my monthly mortgage payment to Rocket. This calculation does not even take into account the XXXX refund payment made to Rocket last year in the amount of {$1300.00} due to overpayment of the XX/XX/XXXX property tax bill. Once this amount has been added to the calculation and property accounted for, then the amount that I am being overcharged will be an even greater sum. 

Once Rocket finally makes the aforementioned changes and performs new accounting analysis for the corrected amounts for the XXXX property tax installments, then there will be an even larger overage in my escrow account ; over twice the amount of the actual XXXX property tax I installment. This will result in a {$2000.00} or greater escrow overage being collected from me in my monthly mortgage payment ; all due to inaccurate escrow analysis because the XXXX total annual property tax is based upon inaccurate numbers and failure to acccount refund payment received for overpayment of the XXXX property tax bill. 

Accurate Monthly Escrow Amounts : {$500.00} TAX : {$130.00} HOI : {$200.00} MIP : {$160.00} XXXX XXXX ( XXXX ) XXXX XXXX ( XXXX ) XXXX Fax XXXX Email

Company response to consumer: Closed with explanation