Consumer complaint received 2026-02-17 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
XXXX ACCOUNT I started my XXXX  Account on XXXX XX/XX/XXXX - XX/XX/XXXX with an initial value of {$3000.00} On XXXX XXXX XXXX I had {$30000.00}. I lost this amount possibly from scammer from out of the country. He had an XXXX accent, he called me every morning and told me that my funds are secure. He proceeded to ask me if I had another account and I said " Yes, I had a XXXX account. '' XXXX Account : XXXX XXXX account # XXXX XX/XX/XXXX Value on XX/XX/XXXX - {$25000.00} XXXX XXXX Acct XXXX XXXX Value on XX/XX/XXXX {$99000.00} Value on XXXX XXXX, XXXX {$71000.00} Value on XX/XX/XXXX {$33000.00} XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX {$30000.00} and put in my XXXX XXXX Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$1000.00} XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX - {$2.00} Value on XXXX XXXX, XXXX {$34000.00} My XXXX XXXX bank was used to get the cash by scammers XXXX XXXX Bank never called me when the fraudulent transactions were going on. XXXX also never called me and I was paying monthly for Identity theft. 


I called XXXX and asked what happened. I was advised that the known scammers in the area took my money. All along, I was restricted to see my accounts and I did not know what was happening. 

XXXX ACCOUNT # XXXX XXXX IRA XX/XX/XXXX - XXXX XXXX Transfer of assets from XXXX account to Chase bank XXXX XXXX, XXXX {$38000.00} XXXX XXXX, XXXX {$18.00} = {$38000.00} XXXX XXXX, XXXX Normal Partial Distribution {$43000.00} transferred to JPM Chase bank XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$9900.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$9900.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX {$9900.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX {$9800.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX {$6000.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX Web Pay XXXX {$1800.00} This XXXX XXXX. I have never been in this resort XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$9900.00} XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX - {$9900.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX - {$9900.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX XXXX {$9800.00} XX/XX/XXXX XX/XX/XXXX Reversal XXXX XXXX XXXX XXXX - {$6000.00} XX/XX/XXXX XX/XX/XXXX Claim Reversal XXXX XXXX Web Pay XXXX - {$1800.00} XXXX XXXX XXXX I was trying to pay my monthly bill with XXXX. My phone call was forwarded to alleged FTC employee. He sent me a picture of his ID through my cellphone and then he asked me for mine. I was relieved and happy thinking that this man will help me recover my money from all the scammers. 

He started to ask me to get a XXXX XXXX gift card amounting to {$500.00}. The young lady said to me that she can not give this to me and said that I was being scammed. I ended going to XXXX XXXX Store and get several gift cards. He wanted me to get as much as I could. 

Then one day, he asked me if I had a bag and a box. I said yes. He asked me to withdraw {$28000.00} from my Chase Bank account and said that he will secure my money. He had a young man at the end of the my block to take the bag to him. It is astounding how naive I was. I was on a mission to recover my money. In the end this scammer got {$38000.00}. 

Thanks to a local friend who told me when I showed the picture, my friend was flabbergasted.

Company response to consumer: Closed with explanation