Consumer complaint received 2025-09-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
I am writing to formally file a complaint against Bank of America for failing to protect me as a consumer and for potentially violating federal banking regulations designed to safeguard against fraud, money laundering, and the misuse of the XXXX banking system. 

Over a year ago, I filed my first complaint regarding a fraudulent wire transfer sent to a Bank of America account under the name of XXXX XXXX XXXX. I was later informed that this individual may be connected to a Bank of America employee. Disturbingly, this account was reportedly opened using a Bank of America branch addressa practice that is both irregular and a clear red flag for fraud and identity misuse. 

Despite my complaint, Bank of America has taken no meaningful action. XXXX XXXX XXXX remains in contact with me, continues to solicit funds, and has since opened additional accounts with Bank of America to perpetuate her scheme. By allowing these accounts to be opened and maintained, Bank of America has enabled ongoing fraud against me and potentially other victims. 

This raises serious concerns regarding Bank of Americas compliance with : The Bank Secrecy Act ( BSA ) and Anti-Money Laundering ( AML ) regulations, which require financial institutions to verify customer identity ( XXXXustomer Identification Program 31 CFR 1020.220 ) and monitor suspicious activity.

The USA PATRIOT Act, which strengthens customer due diligence requirements and prohibits banks from allowing accounts to be opened without verified and accurate personal information. 

The Federal Trade Commission Act ( FTC Act ), which prohibits unfair or deceptive acts or practices, including failure to prevent foreseeable fraud.

Consumer Financial Protection Bureau ( CFPB ) regulations, which protect consumers from unfair practices that result in financial harm.

Bank of Americas failure to act despite repeated notice has allowed fraudulent activity to continue within its systems. This is unacceptable. I am demanding immediate action to : XXXX. Investigate how accounts could be opened using a branch address. 

XXXX. Permanently close all fraudulent accounts tied to XXXX XXXX XXXX and her associates. 

XXXX. Provide me with a written explanation of how Bank of America will ensure compliance with federal regulations moving forward to prevent similar abuses. 

XXXX. Compensate me for damages in connection with this matter. ( {$48000.00} ) I want to make it clear that I have retained legal counsel and am prepared to pursue this matter in federal court if Bank of America does not take corrective action promptly. 

Attached, you will find details of the new fraudulent accounts that have been opened under XXXX XXXX XXXX name. 

I expect a written response to this complaint within XXXX business days, as required under federal complaint-handling standards.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation