Consumer complaint received 2024-08-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
To whom it may concern, I am reaching out to request detailed information about how you verified the accuracy of the items on my credit report, following my recent claim of identity theft. Specifically, I need a description of the steps taken during your reinvestigation, including the names, addresses, and phone numbers of any information providers you contacted. Additionally, I need confirmation that the fraudulent entries were removed from my credit report within XXXX business days, as required by law. Please provide this information and update my credit report within 15 days to avoid further action. 

In addition, Please send the following information used to validate the validity of the invalidated items below : XXXX XXXX - XXXX - My information was impacted by the XXXX data breach and many different fraudulent items that I don't recognize have shown up on my credit report. XXXX! Undocumented claims can NOT be assumed valid nor compliantly reported! Show me proof of your adherence to applicable compliance standards for this particular account. This is being investigated by the FTC. DELETE! 

XXXX XXXX XXXX - XXXX - My information was impacted by the XXXX XXXX breach and many different fraudulent items that I don't recognize have shown up on my credit report. XXXX! Undocumented claims can NOT be assumed valid nor compliantly reported! Show me proof of your adherence to applicable compliance standards for this particular account. This is being investigated by the FTC. DELETE! 

XXXX XXXX - XXXX - My information was impacted by the XXXX XXXX breach and many different fraudulent items that I don't recognize have shown up on my credit report. UNPROVEN! Undocumented claims can NOT be assumed valid nor compliantly reported! Show me proof of your adherence to applicable compliance standards for this particular account. This is being investigated by the FTC. DELETE!

I did not initiate any of these inquiries. If you believe otherwise, provide me with copies of my written consent. The following items must be removed from my consumer report immediately under 15 U.S. Code 1681 ( c ) ( 1 ) ( A ) ( B ) ( i ) ( 3 ) : XXXX XXXX XXXXXX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report! 

XXXX - XX/XX/XXXX - My Identity was stolen, my personal information has been impacted by a data breach! Delete this from my report!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief