Consumer complaint received 2024-02-20 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: DISCOVER BANK
State: NY

Complaint narrative:
In XX/XX/XXXX Discover student loans continued to call us, borrower and co borrower daily and refused to stop calling borrower despite being made aware they were placing her job in jeopardy. in an effort to stop them from calling and safeguard employment We contacted the CFPB for intervention. 
In XXXX of XXXX Discover submitted a series of loan documents as a response to the CFPB in an effort to support their collection actions. They never answered for their actions of excessive night and day calling.

OUR LOAN ARE CURRENT!

Their response alerted us to greater issues with our loans. In their reply to the CFPB they provided us an executive advocate. Fast forward we were never able to reach the advocate through various attempts and means emails, telephone, certified letters etc. The advocate was disingenuous. Discover misrepresented in their response to the CFPB disbursements they did not make, loans not sighed and rates provided to borrower not chosen. Discover withdrew from our bank acct without our authorization for each loan for withdrawal as one loan one payment per month. On discovers own election they combined all our loans into one loan, billed us for one loan and electronically withdraw one amount monthly from our accounts of that combined rate without our banking consent. Discover is charging us an interest percentage amount monthly that exceeds well over 100 % and well over federal and state limits of interest. They filed unfair bad credits reports upon us when we complained to their CEO directly in a punitive manner. Our loans are CURRENT. Discover has refused to respond to the total amount of interest they billed and collected from us. They increase our interest rate in gross margins multiple times a year WITHOUT NOTICE. They provide confusing explanations, formularys and on and on. If the internet rate was fair and just that they were collecting then they would answer with what the exact percentage of internet was that was collected. Instead they engage in a thug like conduct and refuse including advising us no further communication on this matter! It is outrageous! Not one time BUT for months and as of XX/XX/XXXX over a year. Discover operates under bad faith and lending practices worse than any known prosecuted payday lender violator. .Discover is charging and collecting from us in a grossly usurious manner. Discover is charging and collecting from us on loans unsigned, loans not disbursed and loans misrepresented to authorities. Discover continually diverts the complaint without a response and includes voluminous documents which are not accurate loan documents in and effort to alter the investigation and end it. Loans not signed, Loans not disbursed and rates provided not chosen, ignoring customers concerns, usurious collections and misrepresenting information to governing authorities, THESE are all traits of a lawless establishment. From the top down. We filed a complaint with the FDIC in XXXX of XXXX and provided them with our records the FDIC advised us on XX/XX/XXXX that they were forwarding our complaint to the CFPB on with reference number XXXX. Today we contacted the CFPB via phone and we were advised our email was input improperly to reset our password and file again.

Company response to consumer: Closed with explanation