Consumer complaint received 2025-06-20 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Block, Inc.
State: GA

Complaint narrative:
On XX/XX/year>, the cash app account funds was frozen. I tried sending money to my sister and it said I sent it would I like to again and I said no. The amount didn't change so I thought nothing of it maybe later it will send when I get better service. I tried using my card again at the gas station and seen it was locked so I unlocked my card and tried using it again. It kept declining. I called cash app and send a text to support trying to see what was going on. They was saying maybe try again in a little bit, I tried transferring the funds and it still kept declining. Every single day from XX/XX/year> - XX/XX/XXXX I've contacted cash app trying to figure out what is going on with my account. I've been very consistent and persistent due to me having type XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have to go to the clinic and get medication which I haven't been able to do so for going on weeks now which isn't safe. I can't borrow money or receive funds so I was asking if they could be released. I was getting very vague responses until someone emailed me saying again they can't give me further information contact XXXX XXXX XXXX sheriff 's department. I was transferred to someone where I gave them my case number and they asked me questions like do you know this sender from XX/XX/year> have I ever let anyone use my account and things like that. Off the top of my head I said I didn't because I dont often received money for other people. When I searched up the name from XX/XX/year> of the sender I thought back I gave them a call back and told them it was from my cousins baby father. Who had sent me money for their son since my cousin didn't have cash app. They informed me that the money he sent me was fraudulent! I felt very betrayed because when I informed my cousin of this she asked me questions like " why did I say that was her boyfriend, that's not my bf '' but that not XXXX XXXX he sent money to my cash app that was fraudulent and asked the same day if I could send some back. When I thought back on the day I remembered them going back and forth but I was in the other room and wasn't too involved with what they had going on. This whole situation has put a pause to my life and I'm not able to get the medication I need to survive. I've sent my statement in and have fully cooperated with both Cash App and the XXXX XXXX XXXX Department. I've been having very high sugar where I'm not able to focus and concentrate.Having headaches and all. I feel like I'm not being taken serious and this is becoming a medical emergency. I have to pay extra out of pocket because my money is on hold I have to be a burden to others because I'm not able to pay my bills or do the things I need to do. This is affecting me very bad because I've been asking for my money since XX/XX/XXXX I know that I was put in a very unfortunate situation so it's like what can I do I'm ready to fight for the money because it's mine. I did nothing illegal to get the funds I have. After submitting my statement and contacting my cousin to submit hers I reached out again to see what steps are next. XXXX XXXX the person I was in contact with told me I would have to come to court or he would call me. This is unfair because they are in Texas how am I going to get to Texas if I can't even get to work because I don't have gas in my car? I can't even function properly without insulin in my body! It's unfair how can I get put in a situation like this when I've tried doing everything right?

Company response to consumer: Closed with explanation