Consumer complaint received 2025-09-22 00:00:00
Product: Mortgage — USDA mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: American Financial Network Inc.
State: TX

Complaint narrative:
I am a single XXXX mother raising XXXX children on my own. Buying a home was something I had dreamed about for years, and I thought this was finally going to be my chance to give my kids stability and a place of our own. Instead, I lost everything I worked so hard to save. I was evicted, left with nothing, and I feel like I was misled, used, and taken advantage of by both my lender and his company, XXXX. 

When I went under contract for the home on XXXX XXXX XXXX, I had to borrow money from my family just to cover the XXXX money deposit. To afford the appraisal and inspection, I didnt pay my rent that month because my loan XXXX, XXXX XXXX XXXX kept telling me not to worry that I would be closing on the home and soon I would be paying a mortgage instead of rent. 
Through all of this, XXXX never once gave me a pre-qualification letter, even though I asked several times. He never told me my actual XXXX XXXX or which debts I needed to fix in order to qualify. All he ever said was that I needed to pay down debts. He acted like he was doing me a personal favor, saying he had pulled strings and gotten special approvals for me. I believed him. Then, just days before closing, I was told my loan was not approved and I couldnt buy the home after all. 
Because of this, the builder refused to return my XXXX money since the contract had already been active for XXXX  days. I lost the money I had borrowed from my family, plus everything I paid for the appraisal and inspection. On top of that, because I had not paid my rent to cover those costs, I ended up facing eviction. Even though I begged my apartment complex for more time, they eventually evicted me and my XXXX children. 
To make matters worse, I later found out that the appraisal I had paid for was sent by XXXX to another buyer. I was horrified that something I paid for my private documents and financial information could be passed around so carelessly. Left to wonder if any of my other documents like social etc. was sent y mistake, and how a branch XXXX had that much power to just have XXXX oversight. It made me feel completely unprotected, as though my privacy, my money, and even the well-being of my children did not matter. 
XXXX promised me afterward that I could still close on a smaller home or a condo. I tried again, looking at a XXXX property, but when their in-house lender offered me credits to help with closing costs, XXXX exploded XXXX He accused me of trying to switch lenders and sabotaging my own loan. After that, nothing went through. I felt like he intentionally ruined my chances because I even considered another option. 

During this entire time, my Realtor was trying todo her job to help me and protect me. but she too was being XXXX XXXX by XXXX. It seemed as if he purposely was holding his power over closing the loans or not over her head and trying to intimidate her.I was concerned for her safety and well being throughout the process but we kept trying to keep XXXX happy just until he closed the loan. He would send her XXXX  late-night messages asking her to go play poker, have drinks, or even get massages  with him. When she refused and asked him to keep things professional, he would get angry and say he wasnt going to close loans. I cant help but wonder if my loan was sabotaged not only because I thought about using another lender, but also because my Realtor refused his XXXX. 

At the end of it all, I was left without a home, without the deposit I had borrowed, without the money I paid for inspections and appraisals, afraid of XXXX  lenders and with an eviction on my record. This process left me financially ruined, emotionally devastated, and with my children homeless. XXXX failed to supervise their loan XXXX and allowed this misconduct and carelessness to continue unchecked. 

No family should ever have to go through what mine has endured. I want XXXX and XXXX XXXX to be held accountable for the harm they caused and the devastation they brought to me and my children.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation