Consumer complaint received 2025-03-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Formal Dispute of Inaccurate Late Payment Reporting XXXX XXXX Violation of FCRA & FDCPA Dear CFPB Representative, I am submitting this formal dispute regarding inaccurate and unlawful credit reporting by XXXX XXXX related to my auto loan account ( Account Number : XXXX ). Specifically, XXXX XXXX has reported XXXX late payments for XX/XX/XXXX, and XX/XX/XXXX, even though these payments were formally deferred under a written Extension Agreement dated XX/XX/XXXX. 

XXXX XXXX Reporting Is Inaccurate and Violates the FCRA Under the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681s-2 ( a ) ), furnishers of credit information are legally required to report only accurate and complete information to the credit bureaus. Since my payments were formally deferred under an agreement with XXXX XXXX, they were not actually due on the reported dates, meaning the late payment reporting is inaccurate. 

Additionally, under FCRA ( 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ), once a consumer disputes inaccurate credit information, the furnisher must correct or delete any incomplete or false information within XXXX days. Since XXXX XXXX can not legally verify these late payments as accurate, I demand their immediate removal from my credit reports. 


Reporting them as late is a direct violation of FCRAs accuracy requirements ( 15 U.S.C. 1681s-2 ( a ) ). 

If they fail to properly investigate within XXXX  days, they are violating FCRA ( 15 U.S.C. 1681s-2 ( b ) ). 

In this case, I will escalate to the FTC and CFPB and take legal action for damages. 
Violation of the FDCPA XXXX XXXX Potential Misrepresentation Under the Fair Debt Collection Practices Act ( FDCPA ) ( 15 U.S.C. 1692e ( 8 ) ), creditors and debt XXXXollectors can not falsely represent the character, amount, or legal status of a debt. By reporting deferred payments as late, XXXX XXXX has misrepresented the legal status of my debt, which is a clear FDCPA violation. 

Formal Demand for Immediate Deletion Since these late payments were not legally due at the time of reporting, they must be immediately deleted from all credit bureaus ( Equifax, Experian, and TransUnion ). If this matter is not resolved promptly, I will escalate my complaint to the Federal Trade Commission ( FTC ) and consider legal action for damages under the FCRA and FDCPA. 

Supporting Evidence Enclosed : XXXX XXXX Extension Agreement ( dated XX/XX/XXXX ), proving that the payments were deferred and not late. 
A copy of my credit report reflecting the incorrect late payment notations. 
Any additional correspondence with XXXX XXXX regarding the deferral. 
I expect a written response confirming the deletion of these late payment marks within the legally mandated timeframe of 30 days, as required under FCRA ( 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ). 

Failure to comply will result in further action, including an FTC complaint and legal action for damages. 

Thank you for your prompt attention to this matter. I look forward to a resolution. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation