Consumer complaint received 2024-07-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: RoundPoint Mortgage Servicing LLC
State: CA

Complaint narrative:
Roundpoint has defrauded me out of XXXX XXXX  dollars and is in violation of multiple mortgage collection laws. 

1 ) Roundpoint has misapplied 5 mortgage payments in the last 13 months.

2 ) Roundpoint does not possess the accounting ability to correct the problems with my accounts. To correct the 5 misapplied payments Roundpoint has made over 40 applications and withdrawls of funds to and from my three accounts with them.

3 ) Roundpoint has defrauded me out of interest savings on extra principal reduction payments I have made on my loans. On multiple occasions Roundpoint misapplied my extra principal reduction payments and then took several months to correct the oversite. In the meantime, Roundpoint charged me interest on the extra principal I paid in advance. i.e. I made an extra principal payment in XXXX which was misapplied, the mistake was not corrected until XXXX, in the meantime I was charged interest on those funds and cheated out of the extra interest savings I was due for the months of XXXX and XXXX. This has been happening over and over again for the last 13 months. Roundpoint is defrauding me out of my rightfully earned interest savings. 
XXXX ) Roundpoint has defrauded me out of multiple unearned late fees. By their own admission Roundpoint does not consider consumers payments as received until they are processed, which may be two or three days after they are actually received. Rooundpoint is defrauding consumners out of unearned late fees. 
5 ) Roundpoint failed to file IRS forms 1098 in a timely manner. Roundpoint has defrauded me by filing inaccurate Form 1098s with the IRS. Roundpoint has defrauded the IRS by not paying penalties for failing to file Form 1098s in a timely manner. Roundpoint has defrauded me by backdating time sensitive tax documents. In XXXX I received incorrect Form 1098s from Roundpoint dated XX/XX/XXXX, in XXXX I received corrected 1098s backdated to the same date in XXXX. Backdating time sensitive IRS documents is fraud. 
XXXX ) Roundpoint has failed to ever send me a XXXX Form 1098 for Loan # XXXX XXXX ) Roundpoint is defrauding me by misreporting my payment history to the credit reporting bureaus. At least 5 times in the last 13 months Roundpoint has defrauded me by misreporting my payment history to the credit bureaus. Every time Roundpoint misapplies my payments they immediately report to the credit bureaus, I am behind in my mortgage payments. When Roundpoint misreports my payment history it shuts down all available credit options for me. XXXX XXXX XXXX XXXX XXXX this is devastating to my business. Roundpoint has caused me irreparable harm by misreporting my payment history and slandering me to the credit reporting agencies.

8 ) Roundpoint is currently showing me behind in my payments and has started the foreclosure process against me.

9 ) Roundpoint is violating mortgage collection laws by sending me and calling with threatening messages of foreclosure when in fact I have fully lived up to my obligations.

Roundpoint does not possess the accounting expertise to correct the mess they have made of my accounts. Roundpoint needs to be audited. If they have been doing this to me over and over again for over a year now, a reasonable person would ask. When is the CFPB going to stop shrugging their regulatory obligation and audit Roundpoints servicing practices? My accounts need to be reviewed by a third party who specializes in these kinds of problems. Clearly Roundpint will only take advantage of consumers when left to self-regulate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation