Consumer complaint received 2025-09-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I am filling this complaint because on XX/XX/XXXX I had filed a claim with JP Morgan Chase Bank for a cashiers check that belong to my business XXXX XXXX XXXX, in the amount of {$32000.00}. The cashiers check was payment for services that I provided to my client XXXX XXXX XXXX JP Morgan Chase Bank told me to call my client and have them file a claim for the check with there bank so that they could return the money back to them and that my clients bank would assist them in reissuing the funds to me that had been deposited in a fraudulently opening business account at their institution using my business information by XXXX XXXX XXXX fraudster who opened the fraudulent business account using my business information such as my XXXX number and business name associated to my XXXX number with fraudulent documents that he created. My clients bank XXXX XXXXXXXX XXXX has been trying to get the funds returned back to them since last year XXXX of XXXX. JP Morgan Chase Bank back office representatives over the Hold Harmless or XXXX XXXX department has been voluntarily non responsive. XXXX XXXX XXXX  has been trying to get a hold of anyone thru the avenues provided to them by JP Morgan Chase Bank to get these funds back to my client so that my client can reissue me a new form of payment. I have attached a picture of email communication attempts from XXXX XXXXXXXX XXXX  to JP Morgan Chase Bank. I have included any and all correspondence between me and JP Morgan Chase Bank in regard to this matter as well as the most recent attempts after filing a previous complaint with the CFPB & Occ. JP Morgan Chase Bank Executive Office Representative by the name XXXX whose contact information is XXXX direct ext XXXX openly chose to be dishonest with me on a recorded call When I spoke with him I advised he that XXXX XXXXXXXX XXXX  is a very small bank and that the security agent over fraud and asset recovery would like to know if they could reach out to him directly since he was the one assigned to my CFPB & Occ complaint about me not receiving the {$32000.00} back to XXXX XXXXXXXX XXXX  back ( He told me yes that I could provide them with his contact and that he would communicate with XXXX XXXXXXXX XXXX representative if and when they called him ) I provided the information to XXXX XXXX XXXX XXXXepresentative in XXXX of XXXX just to get a call from the representative last week XX/XX/XXXX stating they reached out to XXXX for JP Morgan Chase Bank and ( he told the XXXX XXXX XXXX  Senior fraud XXXXpecialist that he could not discuss my case with her ) her name is XXXX XXXX, after she told me this I called him right after just for him to admit that he had lied to me. He then apologized about it and stated he didnt have the authority to do so. Now I have been reassigned a new JP Morgan Chase Bank Executive Office person whom claims they will do what XXXX couldnt and I have attached that email communication showing I have shared the contact Information with the new person at JP Morgan Chase Bank Executive office to communicate hopefully with XXXX XXXXXXXX XXXX XXXX get the money back to my client. This has been on going for over 14 months waiting on JP Morgan Chase Bank to return these funds. I have done everything they requested me to do to help them with closing the fraudulent account and have provided them with every document they requested while waiting on them to return the stolen funds from my business back to XXXX XXXXXXXX XXXX  with no success please help me with getting some for of a resolution because the XXXX XXXX XXXX  and myself are getting no assistance with closing and resolving this matter.

Company response to consumer: Closed with explanation