Consumer complaint received 2026-06-02 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Waypoint Resource Group, LLC
State: GA

Complaint narrative:
Subject : Complaint Regarding Improper Collection Reporting by XXXX XXXX Waypoint Resource Group LLC Dear Consumer Financial Protection Bureau ( CFPB ), I am submitting this complaint regarding an XXXX account that has been improperly placed in collections by Waypoint Resource Group LLC XXXX California Department XXXX XXXX XXXX XXXX Innovation Debt Collector License No. XXXX ) XXXX repeatedly reported XXXX the credit bureaus. I respectfully request that this collection account be permanently removed from all three major credit reporting agencies ( XXXX XXXX XXXX XXXX ). The collection account, currently reported in the amount was approximately {$110.00}, XXXX appeared on my credit reports in 2025. After I disputed the account XXXX provided supporting documentation, the collection was removed from all XXXX credit bureaus in XX/XX/XXXX. However, despite its prior removal, the same collection account was reinserted XXXX reported again on XX/XX/XXXX. The account is closed since after final payment in XX/XX/XXXX I was an XXXX customer for approximately XXXX years, from XX/XX/XXXX through XX/XX/XXXX, receiving internet service at : Throughout those XXXX years, I maintained a clean payment history XXXX was not under any contractual obligation at the time I decided to sell my home. As I prepared to sell my residence, I contacted XXXX XXXX provided advance notice that I would be disconnecting service due XXXX the sale of my home. During that conversation, I informed XXXX that I would be temporarily relocating for approximately XXXX to XXXX months. An XXXX representative advised me that I could take my rented modem XXXX the temporary address XXXX continue my internet service without interruption. I was specifically assured that this would be treated as a continuation of my existing account XXXX service history from my previous address, not as a new account or a new long-term contract. Based on those representations, I proceeded with the move XXXX continued service at the temporary location from approximately late XX/XX/XXXX until XX/XX/XXXX. I paid what I believed XXXX be my final bill on XX/XX/XXXX. Several months later, in XX/XX/XXXX, I received an additional bill from XXXX for {$75.00}. Although I did not understand the basis for this charge, I paid it in good faith XXXX avoid any account issues. Shortly thereafter, I was surprised XXXX discover that XXXX had reported a collection account in the amount of {$110.00} XXXX all XXXX credit bureaus. Because I regularly monitor my credit reports, I immediately became aware of the reporting. I submitted disputes XXXX sent certified correspondence explaining the circumstances XXXX providing evidence of my payment history. Following my disputes, the collection account was removed from all XXXX credit bureaus in XX/XX/XXXX. Despite the prior removal, the same collection account was reported again on XX/XX/XXXX. I never agreed XXXX enter into a new XXXX-year service contract for the temporary stay. I relied on the information provided by XXXX that the relocation constituted a continuation of my existing service XXXX not the creation of a new contractual obligation. Had I been informed otherwise, I would have made different decisions regarding the temporary service arrangement. Given the history of this matter, the prior removal of the collection account, my longstanding positive payment history, XXXX the circumstances surrounding the relocation of service, I respectfully request that the CFPB investigate this matter XXXX require XXXX XXXX Waypoint Resource Group LLC XXXX : Remove the collection account from XXXX XXXX XXXX XXXX ; Cease any future reinsertion or re-reporting of this collection account ; Correct any inaccurate information associated with this account ; XXXX Provide documentation supporting the alleged debt XXXX the basis for any claimed contractual obligation. I appreciate your time and assistance in resolving this matter. Thank you for your consideration.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation