Consumer complaint received 2024-08-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: CREDIT ACCEPTANCE CORPORATION
State: PA

Complaint narrative:
XXXX XXXX XXXX went to the dealership Import auto direct on XX/XX/XXXX to purchase a vehicle when I got there I noticed a XXXX XXXX XXXX R/t in the dealer lot that caught my attention so I was interested in that particular car when I got inside they told me to scan the XXXX XXXX and fill the application out. I was in there for awhile until they told that I had gotten a approval but never told me how much it was for. They then told me that I need to put down XXXX because the bank said I had to put down more because of my credit score but I told them I can afford {$1500.00} but he was firm about {$5000.00} or no deal, but he did offer me a XXXX XXXX I told him that is not what I signed up for, He was consistent about what he said, and because cause of my credit score is low and that amount of money I have is definitely not enough for the R/t.I know that I didn't want to put that amount down for that because I couldnt afford the XXXX down only can afford {$1500.00} I went home and called back because I was confused and asked them what bank I was approved for they told me I was approved at credit acceptance corp I then called credit acceptance corp. they told me I got approved for a XXXX XXXX charger and they was waiting on the dealership to send over the paperwork and that it takes a few days. I was baffled so I called the personal phone of the dealership and I explained to him what the bank told me, we went back and forth about the payment and about my credit having all these inquiries.someone else got on the phone and said they will give me the XXXX XXXX XXXX XXXX for {$1500.00} down and official XXXX  which I had, and I can come in tomorrow and get the car I was satisfied with the phone call and excited. I came in the next day around XXXX XXXX XXXX XXXX XX/XX/XXXX I was directed to a office with the person I was on the phone with and he told me that the car that I wanted someone had came in that morning and put a down payment on the XXXX XXXX XXXX XXXX I instantly was disappointed because that wasnt what was said the night before a deal is a deal. I told him that he reneged on the deal. He ignored that and said that, he only have another XXXX available but the basic XXXX for around the same price which was XXXX I asked him can I pick out a different car on the lot for the same amount he said no because of my XXXX XXXX and the amount of income the bank will not let me do that, in my head how is that when you said XXXX approved for basically XXXX I should be able to pick any car for that amount he left me with no other option so we looked at the XXXX he talked me into by telling me I can use it for XXXX eats to keep up the payments I told him it was personal use not business so I just went along because I needed a car bad, we went back to the office and I asked him do I have to run my credit again he said no you are good and this will take XXXX minutes all I have to do was show him my paystubs and give him {$2000.00} which is {$500.00} more than what was first agreed upon, and on top of that he will add {$3500.00} to the down payment and itll go towards my car payment. I was convinced he then told me if the bank call me just tell them that I put down {$5500.00}. I went along because I needed the car but I know for a fact if they would have told them the actual amount because its on the copy of the original contract that wouldnt be honest. I sign a few documents with no disclosure about anything I just signed because I felt like this was the only way to get the car and I couldnt beat that deal .he signed me up for their insurance which was {$48.00} a month he said the money I put down will go towards tags title transfer and insurance so I didnt have to give him the {$48.00} he set me up on my cash app card to pay them half of the {$410.00} which is {$200.00} every other week .after everything was done, he handed me one key and a olive green folder with the paperwork for the car in it that I signed then said youre good to go.I noticed it had Pennsylvania hard plates so I was assuming that they are theyre tags that I can drive around until my tags come in the mail. I pulled off and went home and went over my contract I instantly noticed some inconsistencies in both contracts the retail installment contract in particular. It didnt have any of my wet ink signatures on it even on the back all the signatures was blacked out and covered. the contracts that's in my possession doesn't have any of my signatures on it at all when I know for certain I signed my wet ink signature. Then i noticed the FEDERAL TRUTH AND LENDING ACT that he never explained because I would have known that i had a right to rescind my contract, and that I didnt have to pay a down payment because everything is included in the finance charge, by making a cash down payment that's considered co-mingling funds. then I noticed on the original contract my signature was esigned that raised an eyebrow that means my signature can be used without my permission unless I gave consent and I didnt and what was going on I didnt trust that situation so I called one of my family members and they instructed me to perform these tasked because obviously something funny was going on. On XX/XX/XXXX I typed up a REVOCATION OF POWER OF ATTORNEY a RIGHT TO RESCISSION and a Affidavit for both companies IMPORT XXXX XXXX AND CREDIT ACCEPTANCE CORP and on XX/XX/XXXX I went downtown to a private notary and got all of documents notarized and then went to the post office and first sent off The REVOCATION OF POWER OF ATTORNEY CERTIFIED MAIL WITH THE GREEN SLIP. 
Then on Wednesday XX/XX/XXXX Ill be sending off the RIGHT TO RESCIND AND AFFIDAVIT to both parties IMPORT XXXX XXXX AND CREDIT ACCEPTANCE. Certified mail with green slip for proof XXXX will be uploading the copies of the original documents that I sent to these particular companies. This transaction was not valid I feel like I was involved in auto fraud so Im coming forth with this action and willing to go to arbitration to the END Sent from my XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation