Consumer complaint received 2025-08-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I am filing this complaint regarding Chases decision to abruptly close 3 accounts following three returned payments in XX/XX/XXXX, all of which were successfully reprocessed and cleared within days. 

Payments for three separate Chase accounts were returned due to insufficient funds. These payments were roughly {$12.00}, {$310.00} and {$1200.00}. I immediately resolved each issue, and all three payments cleared on retry within a few days. 

Despite this, Chase closed all affected accounts late at night on XX/XX/XXXX, without prior notice, warning, or any opportunity to respond. When I contacted customer service, I was told they couldnt help and gave me a phone number for their Security Department. I was also told I would receive a letter in the mail explaining the closures.

I did not call the Security Department, as I was waiting for the promised letter. Based on similar cases from banks like Chase, I expect the letter to contain vague, boilerplate language about account closure decisions and risk management policieswithout addressing the actual facts of my situation. If Chase intends to justify closing multiple accounts over returned payments that were promptly corrected, they should be required to explain that rationale clearly and specifically.

Ive been a Chase customer for a long time ( at least 20 years ), with no history of defaults or delinquencies. One of the closed accountsending in 2025had accrued substantial interest payments over time, for example {$6000.00} in XXXX alone, especially as it had an APR of 29.99 %, which is blatant robbery given that my credit is excellent. The day before the closures, I paid off the account ending in XXXX in full via a XXXX balance transfer. The other two accounts had always been paid in full and never generated interest fees for Chase. 

All three accounts also earned rewards for customer usage, which Chase actively promotes as a benefit of their products. Shutting down accounts that were responsibly managed, promptly corrected, and actively used for rewards undermines Chases own value proposition and raises serious questions about their motives. 

The timing and pattern suggest these closures may have been retaliatory rather than risk-based. More concerning, the accounts were shut down late at night without warning. If I had been traveling or away from home, I could have been left stranded with no access to funds. This kind of abrupt, unannounced action poses real harm to customers and shows a lack of basic consideration. 

Additional Concerns : Lack of Transparency in Risk Criteria : Chase has never disclosed what specific criteria triggered the closures. If returned paymentseven when resolvedautomatically result in termination, that should be clearly stated in their terms. The absence of transparency makes it impossible for customers to understand or avoid triggering punitive action.

No Opportunity to Cure or Appeal : Most financial institutions offer a grace period, warning, or appeal process before closing accounts. Chase offered none. I was given no chance to cure the issue, no hearing, and no recourse. This violates basic principles of fair treatment and due process in consumer banking. 

Impact on Credit and Financial Planning : Abrupt account closures can affect credit utilization ratios and long-term financial planning. I rely on these accounts for routine transactions, budgeting, and credit history. Chases actions may have downstream effects on my credit profile, despite no actual default or delinquency.

Contradiction of Chases Public Messaging : Chase markets its products as customer-friendly, reward-generating, and built for long-term relationships. Their decision to shut down responsibly used accountswithout notice or explanationcontradicts their public messaging and undermines consumer trust. 

Potential Pattern of Retaliation : The timing of the closuresimmediately after a XXXX  balance transfersuggests retaliation rather than risk mitigation. If Chase is closing accounts to punish customers for reducing interest exposure, thats a serious abuse of power and should be investigated.

Company response to consumer: Closed with explanation