Consumer complaint received 2023-07-17 00:00:00
Product: Debt collection — Mortgage debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Shellpoint Partners, LLC
State: NC

Complaint narrative:
To whom in my concern I XXXX XXXX XXXX state these facts to be true. In late XXXX my mortgage loan was serviced by XXXX XXXX XXXX. I enrolled in the online payment option. To later find out when I tried to make my first payment that the system wasn't working. Stressing to the agent over the phone how much I needed to make my payments online the and that the system only allowed the minimum payment to be made. Relaying this reason to the agents on different conversations via phone and writing. I was told ill have to speak with an supervisor to up my principle payment. I went months without speaking to a supervisor, to just be told that I won't be able to make the larger payments for the months I was going to make them. That they could not retro fit the payment history. In the XXXX federal rights bill. I am in my rights for this error to be corrected. As of XXXXXXXX XXXX XXXXXXXX my mortgage note has since merged and or was bought out by company Shellpoint mortgage under newrez. XXXX  and shellpoint is both child companies of the parent company that hold my mortgage note Newrez mortgage. I requested on XX/XX/XXXX for the note holders information. Shellpoint said they sent me an email and a letter via usps. And gave me a call back before the XXXX XXXX  XXXX. I received a letter in the mail in XXXX with a stamped date of XX/XX/XXXX stating that they need more time to gather the information. I am stating that under the bad faith business newrez/XXXX XXXX XXXX is in/was violation of on multiple occasions. I was told the reason I could not make a large payment the first few months was because I had a late fee of XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. The error in this that I received my first mortgage bill in XXXX XXXX  XXXX. And was never told about the late fee in correspondence with any agent until XXXX XXXX  XXXX where half of the late was waived and the the other half the next month. I've sent in a letter via postal service stating my dispute to the XXXX office. As I was directed to do. In the letter was a cashiers check for my payment with a memo description stating payment made under XXXX XXXX XXXX. I have been told that the letter was never received. The memo check was accepted on XX/XX/XXXX. I have tried on numerous occasions to handle this dispute. By via phone, email, postal mail, and through agencies. With no resolution. 
I stating that this contract is a volition of my right as a consumer and hence void my obligation to pay the debt. Due to the time lapse in these volitions. I am stating that there is a clear breach of contract. I demand my title and deed sent to me with documents that author my no obligation to pay. That no contact is to be made by mail email phone or person to me by newrez or and third party company. Unless its about this breach contract and me having this obligation. NEWREZ agree that I will receive XXXX XXXX for any phone call. XXXX XXXX for any document sent via mail or email. I assume that this is significant to concede in releasing the note and deed and dissolve the account completely. If the detailed response isn't received by me. Stating why it took so long for the information to be given and why my errored account can't be fixed. At this point of over 6 months of not receiving this information of this said debt. Due to the volitions performed by newrez, shellpoint and XXXX XXXX XXXX referring to the codes on in this notice. I XXXX XXXX state i have no obligation to pay this debt via breach of contract on multiple policy and code infractions. 

As this being my cure notice as I've sent multiple letters over time and have remain available for contact. Exhausting all other remedy with in relief. For every day of my dispute I will receive XXXX XXXX dollars US daily. All monies will be paid in or equivalent to the tender at the time. After shellpoint/ newrez/ XXXX XXXX XXXX receives this document and the alloted response time has lapsed. I am owed from newrez XXXX XXXX and XXXX XXXX daily. Until I receive my title and deed of a letter acknowledging that newrez understanding of they have not proven to me that the debt is mine via requested information. How my account has been handled with derogatory remakes, slander, and neglected for breach this contract or is working on getting my ownership documents sent to me in detail format. As I have received generic vague responses in the past. I'm looking forward to a detailed rebuttle to all my concerns via certified mail with all ownership documents influenced via this contract ( with in 10 days ) as this is the final notice. 






Any questions regarding this document please contact me at Email : XXXX Acct # : XXXX Sincerely XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation