Consumer complaint received 2017-04-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Can't repay my loan — Can't temporarily postpone payments
Company: Navient Solutions, LLC.
State: CA

Complaint narrative:
This last Friday I found out about the trouble Navient has been in for unfair loan practices. When I read about the situation it really touched me deep inside. I currently have over {$160000.00} in Student loan debt and have been struggling day after day to do the right thing and pay them. I have broken down in tears so many times because of this, and I am at a cross roads in my life whether or not I can afford them anymore. This debt combined with my other debt has made my life a struggle and has affected my marriage because it is becoming unbearable. I was denied a refi on my house last year to cash out money to pay off debts because of how much my student loan debt is. I ca n't do anything financially with this burden. 

Now you may ask how was I a victim of unfair lending. When I was XXXX years old I decided to go back to school to do something positive and have a better impact on my life. When I applied to my college the XXXX XXXX people or whoever were the loan people told me to take student loans, it 's a great way to pay for your school, and I 'll even get some money back. When I asked, bout grants they said I did not qualify for any of them and loans were the best way. Every time a term was up they again reached out and said you need to take another student loan so you can pay for your next set of classes. They just kept on pushing me and pushing me every term to take student loan after student loan. When finally, at one time I ran out of student loans for the term they told me to take out a signature loan or something, because they said you need to continue school, and if you do n't take this loan and take a term off until I had student loan access again, I would most likely drop out. They just kept on pushing and pushing any type of loan they could. I stayed with school and I did get my XXXX degree, but then they came to me and said since you completed school you do n't want to lose out on a XXXX and told me to take these loans to get my XXXX degree. Also, they told me it was a great way to delay paying back my student loans. They said as long as you take more loans out and stay in school you do n't have to pay them back. I did what they suggested, and ran up this major loan debt. They kept on telling me I did n't need to pay it back till 3 years after I graduated, and when I do I would have plenty of money to pay back my loans. However, it 's been almost 5 years now, and I ca n't do this anymore its destroying me inside, looking back now, they did not care about my education, they cared about pushing on me as many loans as they could. 
Now some back ground on my school XXXX University is a for-profit private university and based on a google search I did has a grad rate of XXXX % which is in line with some of the research I did on why Navient is in trouble. I was pleased with the education I received, but not the loan process. I was taken advantage of by the loan agents. I would have done things really differently had I know I would be in this mess. It 's not right of them to continually push loans on people knowing later on its going to destroy their life. I ca n't even get any type of refi or any loan to pay off any debt because of the burden of these loans.

Company response to consumer: Closed with explanation