Consumer complaint received 2025-12-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA

Complaint narrative:
INVESTIGATE Toyota Financial Services ' lending and audit practices in California Account Number : XXXX Vehicle : XXXX XXXX XXXX Lease Buyout Date : XX/XX/XXXX Disputed Issue : Interest Rate ( 24 % vs. 25.5 % ) STATEMENT # 1 : " We confirm there has been no mishandling. '' STATEMENT # 2 : " Our records reflect a notice of contract correction dated XX/XX/XXXX, with updated contract details ... '' LOGICAL IMPOSSIBILITY : If there was " no mishandling, '' why was a " contract correction '' necessary? 

Toyota Financial Services claims my account has always been calculated at 24 % APR. However, the original retail installment contract reflects finance charges and total payments consistent with approximately 25.5 %. After multiple disputes, Toyota now claims a contract correction dated XX/XX/XXXX, but has refused to provide the correction, any recalculation, or an amortization schedule. Toyota closed the matter without evidence. I am requesting regulatory review and reconciliation.

VIOLATION # 1 : CALIFORNIA CONSUMER LEGAL REMEDIES ACT ( CLRA ) Civil Code 1770 Toyota engaged in unfair and deceptive practices prohibited under CLRA : 1770 ( a ) ( 14 ) : Representing that a transaction has terms that it does not have - Toyota represented my APR as the agreed 24 %, but charged 25.5 % 1770 ( a ) ( 19 ) : Inserting unconscionable provisions into contracts - Charging 1.5 % higher interest rate than agreed constitutes unconscionable terms 1770 ( a ) ( 5 ) : Representing that services have characteristics they do not have - Toyota 's " audit '' service failed to identify a clear error five times VIOLATION # 2 : CALIFORNIA UNFAIR COMPETITION LAW ( UCL ) Business & Professions Code 17200-17210 Toyota engaged in unlawful, unfair, and fraudulent business practices : UNLAWFUL : Violating Truth in Lending Act ( federal law ) constitutes " unlawful '' under UCL - Charged interest rate not disclosed or agreed to - Failed to provide required disclosures of material changes UNFAIR : Conduct offends public policy and is immoral, unethical, oppressive - Ignoring five audit requests while continuing to overcharge - Making silent corrections without disclosure - Denying wrongdoing while admitting to corrections - Taking advantage of a senior citizen veteran FRAUDULENT : Likely to deceive reasonable consumers - Repeatedly certifying " no error '' when error existed - Claiming corrections were made in XX/XX/XXXX when they actually occurred in XX/XX/XXXX - Backdating entries to conceal duration of overcharge VIOLATION # 3 : CALIFORNIA FINANCIAL CODE VIOLATIONS As a licensed finance lender in California, Toyota is subject to : Financial Code 22302 : Prohibition on unfair lending practices- Charging unauthorized interest rates- Making material misrepresentations- Engaging in deceptive practices Financial Code 22051 : Required disclosures - Failed to disclose contract corrections- Failed to notify borrower of material changes VIOLATION # 4 : CALIFORNIA CIVIL CODE 1632 ( TRANSLATION REQUIREMENT ) While not directly applicable here, the spirit of disclosure requirements includes providing written documentation in all material transactions.

VI. QUANTIFIABLE DAMAGES TO CALIFORNIA CONSUMER FINANCIAL DAMAGES : - Monthly overcharge : {$19.00} - Duration : 30+ months ( XX/XX/XXXX - XX/XX/XXXX ) - Total overcharge : {$590.00} minimum - Interest on overpaid amounts : Additional damages - Opportunity cost of misappropriated funds : Additional damages CREDIT DAMAGES : - Starting credit score : XXXX ( excellent ) - Current credit score : Low XXXX ( poor ) - Credit score drop : XXXX points - Impact : Unable to access credit, higher insurance rates, housing denials This credit damage directly resulted from : 1. Falling behind due to inflated payments 2. Late payments reported based on INCORRECT interest rate 3. Toyota 's error creating financial strain I could not overcome HEALTH DAMAGES : As a XXXX California resident, I suffered severe health impacts : - Stress-related XXXX XXXX : XXXX lbs XXXX lbs ( XXXX pounds ) - New onset XXXX XXXX- XXXX XXXX XXXX  ( prescribed XXXX ) - XXXX  XXXX ( prescribed XXXX XXXX ) - Multiple urgent care visits in California - Forced early retirement - Applied for Social Security Disability ( pending ) RETIREMENT DAMAGES : - Forced into early retirement at age XXXX - Lost income and financial security - 50 % of limited retirement income consumed by this loan - Unable to plan stable retirement in California - Loss of quality of life in senior years

Company response to consumer: Closed with explanation