Consumer complaint received 2025-06-19 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I. COURT ORDER VIOLATIONS On XX/XX/XXXX, Wells Fargo was served with a California Superior Court assignment order requiring daily transfer of 10 % of processed payments from XXXX XXXX XXXXXXXX XXXX  merchant account to my XXXX  XXXX XXXX account. The judgment against the Wells Fargo client ( XXXX XXXX ) is for an excess of {$130000.00} and is subject to 10 % annual interest. The order requires that I be given the greater of 10 % of the daily proceeds ( during a given month ) processed through the XXXX payment portal from XXXX  partnered with Wells Fargo or {$3000.00} monthly. I am also entitled to notification of payments as they are received to insure that the money is accurately distributed. Wells Fargo has been in continuous violation since service, refusing to implement the court-mandated payment protocol and/or release funds they have collected from their customer that legally belong to me. 
Specific Legal Violations : Direct contempt of California Superior Court orders Violation of California Code of Civil Procedure 708.540 Non-compliance with XXXX XXXX XXXX XXXX requiring prompt implementation Conversion under California Civil Code 3336 II. TECHNICAL BACKGROUND AND SYSTEM CAPABILITIES As the Risk Management Specialist who originally implemented XXXX XXXX 's payment processing system in partnership with Wells Fargo and XXXX, I have detailed knowledge of the system 's capabilities. The required daily transfers and notifications are standard features of the existing infrastructure that I helped institute. Adding me for purposes of daily payment notifications is as easy as adding my email address to the notification system. Payments are processed and placed in XXXX XXXX checking account by the next business day, every day. There is no reason the same process can not be implemented to deposit the portion of the funds belonging to me into my designated bank account. 
Wells Fargo 's can not make claims about technical limitations as causal factors for their lack of facilitating a timely response to the court ordered assignment. The system already processes daily payments to XXXX XXXX 's account and can easily accommodate the court-ordered transfers. 
III. CONVERSION AND BAD FAITH CONDUCT Wells Fargo is simultaneously : 1. Withholding court-ordered payments totaling $ XXXX monthly, allegedly holding it in a non interest bearing account to which only Wells Fargo Bank has access . 
2. While, not coincidentally, offering me a {$400.00} " new customer bonus '' for opening a checking account with {$3000.00} monthly deposits 3. Attempting to convert my court-assigned payments into profitable banking relationships This constitutes willful conversion and bad faith monetization of court order violations. 
IV. DOCUMENTED PATTERN OF NON-COMPLIANCE Timeline of Violations : XX/XX/XXXXXXXX  : I successfully had the Court order served by personal service to the Agent for Service of Process for Wells Fargo. 
XX/XX/XXXXXXXX  : I emailed Wells Fargo at XXXX asking why they hadnt responded to the Court order that was served on XX/XX/XXXX and received an email advising they would respond within 2-3 business days. 
XX/XX/XXXX : Wells Fargo finally acknowledged receipt of the court order and the proposed non-compliant monthly payments starting XX/XX/XXXX along with several other non-compliant interpretations of the order. I responded that same day correcting their misinterpretations of the order. 
XX/XX/XXXX : Supervisor of Legal Operations for Wells Fargo ( XXXX XXXX ) responded to my XX/XX/XXXX email advising that they would move the date for remittance up to XX/XX/XXXXXXXX  and work on the other non compliant issues. 
XX/XX/XXXX : Wells Fargo emailed me directly and offered a {$400.00} bonus for {$3000.00} deposits while coincidently withholding court-ordered funds for that exact amount. 
XX/XX/XXXX : I called and left a message for XXXX XXXX advising that the non-compliant payments promised for XX/XX/XXXX were not in my bank account. I followed with an email. XXXX XXXX promised payment " today or tomorrow latest '' - no payment received has been received as of today. 
XX/XX/XXXX : Board of Directors notified, supervisor suddenly " out of office '' V. REGULATORY SIGNIFICANCE This case represents exactly the type of institutional disregard for legal authority documented in Representative Waters ' XXXX report " The Case for Holding Megabanks Accountable. '' Wells Fargo continues to treat legal compliance as optional, even when directly ordered by courts. 
CONCLUSION Wells Fargo 's ongoing violations represent more than customer service failures- they constitute institutional contempt for legal authority. When a court-ordered assignment is treated as optional, and conversion attempts are made through banking solicitations, regulatory intervention becomes essential. 
This complaint demonstrates Wells Fargo 's continued pattern of prioritizing profits over legal compliance, exactly as documented in previous Congressional investigations. Immediate action is necessary to protect the integrity of court orders and prevent further violations.

The funds belonging to me are being wrongfully held by Wells Fargo in an account to which only Wells Fargo has access. Every day the payments withheld from XXXX payment portal are kept by Wells Fargo and NOT delivered to me, interest is accrued against their customer at a rate of 10 %. The court order aims to fairly compensate me for funds left owing to me by XXXX. The court order is not meant to enrich Wells Fargo at the expense of their customer ( XXXX ) and/or me ( XXXX XXXX XXXX XXXX ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation