Consumer complaint received 2026-03-07 00:00:00
Product: Debt collection — I do not know
Issue: Electronic communications — Frequent or repeated messages
Company: Paramount GR Holdings, LLC
State: MI

Complaint narrative:
I had a prior complaint that was closed. Docket number XXXX. Please refer to additional information.. I will do my best to highlight briefly in this one. Why it has been fully closed .. when it had not been fully settled is beyond me.. I was contacted by a so called installer by phone. To Which my XXXX XXXX good leave side would reach out to me. My XXXX XXXX representative XXXX informed me that he would send me the details of the business that was supposed to contact me. I never received that. It initially stated they would send someone out to my property for solar maintenance and I needed to contact to make an appointment. Now they are stating .. test long has to be run an it can take up to a week for any potential action can occur on behalf of any maintenance rendered.. Our financial company Goodleap is under a nationwide law suit. along with the initial solar panel installer XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX for bankruptcy and it has been advised. our financial company is responsible for maintaining our solar panels for the duration of the loan. I have openly contacted our financial company by phone & text messages. An informed them our solar panels has not been working correctly or efficiently for over a year now.. I recently have been informed about this nationwide law suite but havent been provided on how to join this suit. Because honestly I feel we are getting the run around at this point. My financial company good leap stated they would contact and install installer and have them come out for maintenance that they would provide the information to me directly never received that via text. When I contacted the installer cause they called me prior to getting the information from the financial company. They said they were. They wanted to set up an appointment asked for the SSN number sent them the information now theyre telling me that theres got ta be testing made and its a good chance that theyre not gon na send anybody out because the testing has to happen first of all our solar panels havent worked for over a year. Were getting utility bills. I dont feel like we should I have to continue to pay for a solar panel system. That is supposed to offset our utility bills. not receiving any maintenance to make sure the unit is in fact working efficiently as it should. Instead I have to wait for offsite testing. When clearly my own utility company can confirm the unit itself isnt working as it should based of prior years history.... the business that contact me pre my supposed financial referrals by phone said they were engine job?. I can not find them on any website platform. I feel it is a predatory loan game to appease a very unsatisfied consumer to continue to pay for an overall solar system unit without much push back or accountability to follow through with contract agreements. Having to wait a whole week to run test is beyond frustrating when I have been told a technician would come out for maintenance and repair. I have asked about additional maintenance calls covering the duration of the loan dismissive avoidance to evade and avoid the question asked. It has been well over a month since initial contact has happened. An my solar system is no closer of being maintained or fixed. In hopes of ever working efficiently again...

Company response to consumer: Closed with explanation