Consumer complaint received 2025-04-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
I believe the seller, XXXX XXXX ( and XXXX XXXX as a payment facilitator ) has not acted in good faith, and the merchant ( PayPal ) has not backed my rights as a consumer to a refund when using the proper channels for payments of Goods and Services. Even though the 180 days has been exceeded per PayPals policy, they have shut down the PayPal account of the merchant ( XXXX ) for fraudulent activity. I last spoke to PayPal on this matter on XX/XX/XXXX. I am seeking compensation for the {$6300.00} sent to XXXX for goods not delivered. 

XXXX XXXX mentioned via text communication on XX/XX/XXXX that funds were trapped in the account due to being closed down, implying fraud flagged by PayPal of which they have not informed me to minimize their liability to me as a customer. 

I sent a total of {$15000.00} to XXXX XXXX. This amount breaks down as follows : Initial payments of {$11000.00} by the end of XX/XX/XXXX ( confirmed in their XX/XX/XXXX exchange ) Two payments of {$500.00} each ( {$1000.00} total ) on XX/XX/XXXX, completing the originally agreed upon total of {$13000.00} An additional payment of {$1300.00} on XX/XX/XXXX, toward the surprise additional cost of {$2300.00} that XXXX claimed The remaining {$1000.00} of the additional cost on XX/XX/XXXX {$480.00} for shipping on XX/XX/XXXX {$350.00} for insurance on XX/XX/XXXX The total comes to {$15000.00} ( {$13000.00} + {$2300.00} + {$480.00} + {$350.00} ). 

There are multiple instances where XXXX failed to respond to my requests for updates about the XXXXXXXX XXXX : XX/XX/XXXX : Between XXXX XXXX XXXX, I sent three messages ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) asking for updates and photos, with no response until XX/XX/XXXX. 
XX/XX/XXXX : On XX/XX/XXXX, I asked to see what XXXX had been working on and specifically mentioned wanting to see the head. XXXX didn't respond until XX/XX/XXXX, but only provided a vague update without the requested photos. 
XXXX XXXX : After paying for shipping and insurance on XX/XX/XXXX, XXXX received no substantive updates despite multiple requests : XX/XX/XXXX : I asked for shipping updates ( no response ) XX/XX/XXXX : I asked again about shipping and photos ( no response ) XX/XX/XXXX : I asked again, noting it had been three weeks since payment ( no response ) XX/XX/XXXX : I emailed additional addresses asking if everything was okay XX/XX/XXXX : XXXX finally responded with a brief message saying he was out of town Late XXXX XXXX : XX/XX/XXXX : I asked for a latest date to expect updates ( no response ) XX/XX/XXXX : I asked if XXXX delivery was viable ( no response ) XX/XX/XXXX : XXXX finally responded after approximately 20 days, claiming the delivery company lost the parcel Throughout the entire exchange, Syed never provided any photos of the actual fursuit head despite numerous requests, always offering explanations about server issues, being out of town, or other delays. The pattern shows increasing periods of non-response as the project progressed, culminating in the XX/XX/XXXX message claiming the item was lost. 

I last communicated with XXXX via text on XX/XX/XXXX, but received no response on refund status, likely because he denied liability for my claims.

Company response to consumer: Closed with explanation