Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Steel River Systems, LLC
State: FL

Complaint narrative:
Complaint Against : Steel River Systems , LLC Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX Account Number : XXXX Nature of the Complaint : I am filing this complaint to address Steel River Systems , LLC 's collection practices and its impact on my credit report. My primary concern is the inaccurate or incomplete handling of credit reporting and their failure to honor reasonable terms for resolving the debt, as outlined in my correspondence. 

XXXX. Failure to Remove Account from Credit Reports upon Payment I proposed paying the full balance of {$120.00} by XXXX XXXX XXXX, in exchange for the removal of the account from my credit report. Steel River Systems has refused to confirm their willingness to comply with this request, despite my clear intention to resolve the matter in good faith. 

Under the Fair Credit Reporting Act ( FCRA ), Steel River Systems has an obligation to report accurate and complete information. Furthermore, it is standard practice in debt settlement agreements to negotiate terms regarding the removal of accounts from credit reports upon payment. Their refusal to confirm this condition violates the spirit of transparency and resolution. 

XXXX. Misleading and Incomplete Debt Validation ( FDCPA Violation ) Steel River Systems has provided minimal information in response to my request for debt validation. While they confirmed the original creditor and balance due, they failed to : Provide proof of ownership of the debt. 
Confirm the terms of their collection rights, including documentation of their agreement with XXXX XXXX XXXX. 
This incomplete validation raises concerns about whether Steel River Systems has the legal standing to collect this debt or report it to credit bureaus. This is a potential violation of 15 U.S.C. 1692g under the Fair Debt Collection Practices Act ( FDCPA ). 

XXXX. Ambiguous Credit Reporting Practices ( FCRA Violation ) Steel River Systems has not explicitly addressed my request for the full removal of this account from my credit report. Their response suggests that they only update accounts monthly but does not clarify if they are willing to meet my specific request. This creates unnecessary confusion and hinders my ability to resolve the matter. 

Additionally, I believe that leaving a " paid '' or " settled '' status on my credit report without removal could mislead future creditors about my current financial standing. As a consumer, I have a right to negotiate terms that better reflect the resolution of this debt. 

Resolution Sought : Immediate removal of this account from my credit reports with all major credit bureaus ( XXXX, XXXX, and XXXX ) upon payment of the {$120.00} balance, as initially proposed. 
Confirmation of their willingness to comply with this request in writing before payment is made. 

A copy of my initial letter proposing payment and requesting account removal from credit reports. 
Steel River Systems ' response, which failed to address the full scope of my concerns. 
I believe Steel River Systems is acting in bad faith by refusing to negotiate reasonable terms for resolving this matter. The removal of this account from my credit report is critical to ensuring fair and accurate reporting under the FCRA. I respectfully request the CFPB investigate this issue and take appropriate action to enforce compliance. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation