Consumer complaint received 2023-10-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: Avid Acceptance, LLC
State: GA

Complaint narrative:
AVID ACCEPTANCE -XXXX  XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX Dear Sirs : On the XXXX day of XX/XX/XXXX I signed a contract with XXXX XXXX XXXX XXXX XXXX XXXX purchase A XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX at the price of XXXX  XXXX with a down payment of XXXX. I wish to cancel that contract because the dealership knowingly withheld information from me and falsified documents. I have informed Avid Acceptance and other parties that I have been requesting the original contract that set the security interest in place. You keep sending me the retail installment agreement and the security interest- I am requesting the agreement that was set in place for the security interest. It has been 2 years and I was told a copy was going to be made and sent to me. You all included coverage for insurance in my numbers and these were not the original numbers that were agreed to. I have now included the lending party on the email because I have made them aware of the fraud that has taken place while Im still paying on the contract. You all at XXXX knowingly withheld information from me as well as told me my down payment would be returned to me and I still have yet to receive anything back. I have placed you all on notice for over the past 2 year now I am asking that you please provide me with the above-mentioned information as I will seek legal representation because you are and have been committing fraud and not giving me the appropriate documentation to provide to Avid acceptance. I have requested on a number of occasions that XXXX, please advise or XXXX can you provide me with the contract that set the security interest in place. I hereby exercise my right to rescind the agreement under the provisions of knowingly withholding information and falsification and fraud and ask that you return my deposit/down payment of {$1000.00} within XXXX days as required by law. Under Section 15 U.S Code 1605, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ( including settlement agents, attorneys, and escrow and title companies ) if the creditor does not require the imposition of the charges or the services provided and does not retain the charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. You can contact me via email @ XXXX I look forward to a speedy resolution to this matter. Yours truly, By : XXXX XXXX : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation