Consumer complaint received 2024-12-03 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
I open the account in the city bank Citygold saving account. because I see the promotion on online and I do some research they are saying the city bank city Gold declined have to make minimum {$200000.00} deposit to being part of City gold account holder and they will pay 4.5 % APY for three months and they want another benefits like access the account for around the world and private client agent can help me out for any financial or any information so I went to the location for the city bank to get more information in person to open the account when I talk to the representative at the bank location the accountant of the bank they told me yes were doing this promotion and thats why we have to open the city code account. You have to fund the money minimum {$200000.00} in your bank account then youre gon na be access to have all the benefits what money supposed to be deposit in after the open the account in 10 days so I open the Citibank saving and checking account with the bank in front of the accountant I transferred the money {$120000.00} from XXXX XXXX saving account and XXXX XXXXXXXX XXXX  from XXXX XXXX check saving account. After the opening account, the banker give me temporary debit card and XXXX link my Costco credit card which is also Citibank so they merge all the account together and city bank credit card from the Costco. I have it around two years after opening the account after three days, I was trying to login my online account to see. How is the front going on in the city bank Im not able to access to going to online to check the transaction. It was Sunday so I am not able to call the customer service or check online so Ive waited until Monday when I call customer service they told me my account is in the fraud department they have to close the account I ask them. What is the reason to closing the account they say were not able to give you the information you can see the letter in the mail in the phone. You have it in your account going to be manually send it to Check in the 30 to 60 days. I asked them OK how much fun I have it. They told me they are not able to release the information I was worried a lot because something look fishy thats why I call customer service from the city bank website and ask them whats going on and how much money in my account representative they told me I have a city court account so thats why the city gold representative going to help me when the city code account specialist come in the line he asked me for my personal information to access my account after he access my account. He told me he have a error because he have to transfer the call to the Citibank fraud department so he transferred me to the fraud department so I asked the support department whats going on with my account and why is my account is closed they told me we are not able to release the information so I asked them OK then I have a right to know how much money I have it in my saving account first they told me I can not able to tell you, but after I tell them, I have to know how much money transfer for my account because I have money transfer from my American Express saving account and XXXX XXXX for XXXX and money is transferred three days before successfully. I have a email and all the transaction also in the proof then he told me give me in the hold for two or three minutes when he told me after three minutes like can I have your personal information to login your account? Can you provide the account number so he can access the account I give him my account number first is the city bank saving account number I give it to Him. He told me he not able to access my bank because in your finder account then I ask him to OK just check my checking account number is all linked after in the checking account. He also saying he not able to see the account they dont have a account number in the system then I was worried I told them like OK. Check my credit card account, which is also linked to my bank accountafter a bank account and credit card account number. Also he said he not able to access account. They dont have this account number in the city bank and when I see this information, I was worried and I. 
I told him I have to record this call and I am using the XXXX so they have a future. I can record the call so I let the representative know I have to record this call for my evidence so I press the button and he can also listen the voice from the system this call going to be recorded after I press this button he get little scare And he told me can I have your account information so phone was recording. I give him my first time saving account right away he say like OK I can access to my account. I ask him OK how much money I have it in my account he put me to three minute hold after 23 minute. He come back on the line. I have a right to know how much transaction I have it and how much money supposed to be in my account because the all money transfer online from account account then he put me to three minutes old and after that he told me I can see the three transaction And XXXX and {$20000.00} in your account I told him which is the transaction you have it then two or three minute hold and after that, he told me he {$120000.00} deposit from my XXXX account then I told him hes not supposed to be right because the XXXX XXXX account I deposit only {$100000.00} where is this XXXX come from and Im missing the XXXX and {$20000.00} deposit from my XXXX XXXX XXXX account then he told me oh the XXXX XXXX XXXX {$100000.00} still in the pending then I ask him then how much I am going to be receive my check after 30 to 60 days. He told me around {$120000.00} XXXX told him how come the deposit in my account total XXXX then he put me in the hold again and then he come from OK youre going to be received {$220000.00} check after 30 to 60 days because account is closing for the guidelines for two month because 4.5 % interest I am losing from my XXXXXXXX XXXX account for 4.10 % interest rate and American Express saving account payment in 3.9 % APR he told me he not able to transfer the money back then I ask him if you keeping my money in your bank. And advertising you doing it for 4.5 % until I receive my money I supposed to get paid for the interest also and he told me he not able to give me the interest but he going to hold the account and my money for 30 to 60 days which is Im losing my money For the interest he told me he not able to help me with that and thats why I record everything and end of the call I confirm his name and the money I supposed to receive by check first when I ask him for the name for the security purposes he tell me can I go to the two or three minutes on the hold, I told him for your name you have to have to go to the Minutes name. You have to tell me what is your name And how much money I am going to be received then he told me his name is XXXX from the customer service and I am going to be received on {$220000.00} check after 30 to 60 days.

So if the bank is holding my money for 30 to 60 days, which is two months, I am not going to access my money. I am sure they are doing this because they can hold this money and make investment and they make more than 4.5 % but they dont want to pay me 4.5 % APR because I transferred the money in 10 days so they supposed to pay me for interest and the money or they can release that money in my bank account and I worry about it because I pay the money by bank to bank. This is fine if I do the deposit cash money going to be disappear and the customer service they are lying. They are telling me the first the way balance total balance was XXXX and {$20000.00} only but I have evidence thats why he confirm they have a {$220000.00} in the account and I have all the receipt for the transfer online from account to account And they are not sending me any information or anything. My money is stuck for my all saving for my own life for last 15 years, I am saving for buying the house in the cash and this is all phone is holding right now in the bank and I am not have access to that Please help me out. My phone number is XXXX thank you so much and if you need any evidence, please feel free to reach me out. I will be happy to share all the information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief