Consumer complaint received 2025-07-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Central Portfolio Control Inc.
State: NH

Complaint narrative:
This company ONCE again reported incorrect to my credit report causing it to drop XXXX points. 

XXXX Print complaint CLOSED Submitted STATUS Submitted to the CFPB on XX/XX/XXXX PRODUCT Debt collection ISSUE Attempts to collect debt not owed We received your complaint. Thank you. 

We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I currently have XXXX payment plans with portfolio recovery to resolve two credit cards depts from XXXX  XXXX. I am in a payment plan that automatically withdraws each month and they are repeatedly reporting negative to my credit report causing it to drop over XXXX points. I would like the account updated to current payment status and the remarks removed View full complaint Sent to company STATUS Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in XXXX days. In some cases, the company will let you know their response is in progress and provide a final response in XXXX days. 

Company still working STATUS Company response is in progress as of XX/XX/XXXX The company has responded that it is still working on your issue In some cases, companies need more time to respond. You should receive a final response within XXXX days from the date we sent your complaint to the company. 

COMPANY 'S INTERIM RESPONSE XXXX XXXX XXXX XXXX XXXX ( XXXX ) is investigating the complaint that was submitted. 
Company responded STATUS Company responded on XX/XX/XXXX RESPONSE TYPE Closed with explanation Company 's Response Thank you for bringing this matter to our attention. XXXX XXXX XXXX XXXX XXXX ( XXXX ) investigated the complaint regarding the XXXX accounts ending in XXXX, and XXXX. XXXX purchased the XXXX XXXX XXXX. ( XXXX XXXX ) XXXX credit card account ending in XXXX from XXXX XXXX XXXX. ( XXXX XXXXXXXX ), together with the right to receive payment of the balance due on the account, on or about XX/XX/XXXX, XXXX Business records provided to XXXX XXXX XXXX XXXX XXXX XXXX at the time of our purchase verify that the account was opened on XX/XX/XXXX for XXXX XXXX whose social security number ends in XXXX and that a balance of $ {$600.00} was due on the account at the time of PRAs purchase. We sent our initial notification letter to our customer on or about XX/XX/XXXX. XXXX purchased the XXXX XXXX XXXX. ( XXXX XXXX ) credit card account ending in XXXX from XXXX XXXX XXXX. ( XXXX XXXX ), together with the right to receive payment of the balance due on the account, on or about XX/XX/XXXX, XXXX Business records provided to XXXX XXXX XXXX XXXX XXXX XXXX at the time of our purchase verify that the account was opened on XX/XX/XXXX, for XXXX XXXX whose social security number ends in XXXX and that a balance of {$770.00} was due on the account at the time of PRAs purchase. We sent our initial notification letter to our customer on or about XX/XX/XXXX. We have no record of a request, or a dispute being received in relation to our initial notification letters. In response to this dispute, we initiated an investigation of the accounts and suspended all communications regarding the XXXX account during the investigation and ceased all communications regarding the XXXX accounts and ceased communications by way of the specific medium or media of communication requested regarding the XXXX accounts unless otherwise permitted or required by applicable law and and notified consumer reporting agencies that the accounts has been dispute. We will review all relevant information, including the information our customer provides, we will resolve the dispute and if required we will timely respond to our customer with the results of our investigation.

Company response to consumer: Closed with explanation