Consumer complaint received 2025-12-08 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Good afternoon, Id like to make a complain against XXXX of your branch XXXX. On Monday Dec XXXX XXXX between XXXX and XXXX : XXXX  roughly at your XXXX XXXX XXXX XXXX location. I walked into the bank directly behind another gentleman, who I remained behind before stepping up to the teller. The gentleman work a scarf over his head and an over sized coat, I wore a XXXX blue beenie and a yellow green and red horizontal striped plush jacket with XXXX XXXX trouser. The bank associate then approached me to ask if I need assistance and I replied, Im just cashing a check from work. She said okay and proceeded to see if others needed assistance. Once the gentleman had completed his transaction, I approached the window only to have another customer jump in front of me, claiming she was there on the line before me, which was not true, I then stated that I was behind the gentleman from the time we both walked in The woman began to get loud and disrespectful towards me, insulting my family and upbringing because I wont let her go ahead of me, I would certainly have allowed her to go but I was behind schedule with getting my daughter from Daycare and other priorities for the day and once she started verbally attacking me, I retaliated by getting loud and not allowing her to skip me. The bank associate knew I was on the line and she asked me to allow the woman to go before me, I explained that I was in a rush and I was walking, Im not in 100 % physical health but they could not tell that, I explain that as the woman continued to insult me and my family and upbringing again, the bank associate kept her focus on me, after I cashed my check, the woman still in heat, kept verbally attacking me and I exchanged words with her as I was leaving, the bank associate then got upset And started to yell at me angrily in my face, causing her saliva to spray in my face repeatedly times, after she saw I was not going to match her anger, she then pushed me in an attempt to remove me from the building, not to her knowledge, I have several XXXX XXXX, that I receive pain shots for, the moment she pushed me, it triggered a reaction in my neck and shoulders, in which Ill need either physical therapy or my pain shot, the security guard was present, I did not make any threats, brandish any weapons or aggressively approach anyone, the store camera if working at the time will show everything. Today XXXX XX/XX/2025 I went to the branch again since I live just a few blocks away and needed to cash my check, pay my daughter Day care fees so I can drop her off, head back home to ready for work and attend several meetings in XXXX hours to get back for my daughter in time so Im not charged extra fees. Upon arrival, I walked in and walked to the teller, there was a line and I stood in line for a few mins only for the same bank associate to then come out from the back and started having a conversation with her colleague directly where I was standing, as they finished speaking she turned towards me and asked what am I doing there, I replied, Im here to cash my check, she said thats a problem and went to get the security guard, stating that I was not allowed at the location, the security guard did not see me as a threat and I explained the situation to him as well as several other people standing in the line The bank associate then went behind to the teller and instructed her not to cash my check, I asked to speak with a manager and no one assisted me, no manager came and I called the police again but as I stated, I had a busy day and could not wait, I was not able to cash my check until later this afternoon, causing me to lose out on my meetings and paying my daughters fee on time. Id like to see this through, I do not think this was fair in any way. I can be reached at the email address I provided in my profile. I will be seeking legal actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation