Consumer complaint received 2026-04-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
CFPB Complaint Capital One XXXX ( Account ending XXXX XXXX XXXX Capital One Bank ( XXXX ), XXXX. Product Credit card Issue Incorrect information provided by customer service representatives/ improper interest charge Complaint Narrative I opened a Capital One XXXX XXXX ( account ending in XXXX ) in late XX/XX/year>. This was a new account and I was unfamiliar with Capital One 's specific billing practices, which differ from other cards I have held. AutoPay Configuration : When I set up the account, I configured AutoPay with the intention of paying my full statement balance each month to avoid interest charges. I believed AutoPay was set to " full balance. '' Without clear notification from Capital One, the setting defaulted to minimum payment only {$25.00}. I was never alerted that this would forfeit my grace period and result in interest charges on all purchases. Misleading Guidance from Capital One Representatives : Over the course of this billing dispute, I spoke with XXXX separate Capital One customer service representatives. On each occasion I specifically asked whether I would be subject to interest charges given my situation. All three representatives confirmed that I would not owe interest or that my payments would cover the balance adequately. I relied on these representations and made financial decisions based on them. What Happened : My first billing cycle ran XX/XX/XXXX XX/XX/year> ( only 15 days, an unusually short initial cycle ) Statement balance of {$360.00} was due by XX/XX/year> XXXX pulled only {$25.00} on XX/XX/XXXX the minimum payment not the full balance Because the full statement balance was not paid by the due date, my grace period was forfeited Capital One then assessed interest on the entire balance including all subsequent purchases My XX/XX/year> statement showed {$39.00} in pure interest charges with {$0.00} in fees or new purchases I made multiple large payments ( totaling over {$3800.00} ) to bring the account to XXXX, but the interest had already been assessed and was not reversed Capital One 's Response : When I contacted Capital One to dispute the charge, representatives declined to reverse the interest, citing their terms and conditions. However, the issue is not whether the fine print permits this charge it is that Capital One 's own representatives repeatedly gave me incorrect information that I relied upon, and that Capital One 's AutoPay system failed to clearly communicate that a minimum-only setting would eliminate my grace period entirely. What I Am Requesting : Reversal of the {$39.00} interest charge Review of the recorded calls in which representatives confirmed I would not be subject to interest An investigation into whether Capital One 's AutoPay default settings and representative training practices are misleading consumers I paid the {$39.00} balance in full on XX/XX/year> to protect my credit standing while pursuing this dispute. Payment of this charge should not be construed as acceptance that the charge was valid. Account : Capital One XXXX XXXX ending in XXXX Billing period in question : XX/XX/XXXX XX/XX/year> Interest charged : {$39.00} Status : Paid under protest

Company response to consumer: Closed with explanation