Consumer complaint received 2024-10-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
I am writing to bring to your attention a serious matter regarding my personal loan application with Navy Federal Credit Union. On XX/XX/year>, I applied for a personal loan in the amount of XXXX and was denied. Since then, I have faced numerous challenges in trying to resolve this issue with their lending department. Please see my timeline of events below. 

After being denied I reached out to the lending department via message through my banking portal and wrote. 

According to Title 15 subsection 1611 this is false and misleading denial of my own credit.

I need a listing of all of the factors that were involved in this consumer transaction I wanted to access a portion of my unlimited credit.

The department stood on the denial and refused to give me a listing of the factors involved in this consumer transaction.

In response to the lending department 's refusal to uphold my rights I wrote the following.

Regardless of the reason for being denied, I have the right to credit. Withholding my access to my securities is securities fraud. You are violating the Equal Credit Opportunity Act and Consumer Credit Protection Act. Since you are denying me, my credit please retract my application. Thank you It was signed XXXX, XXXX XXXX, attorney in fact for XXXX XXXX Again, the lending department responded with a denial completely disregarding my rights as a legal woman. The lending department refused to give me a list of factors involved in the consumer transaction, and they refused to retract my application. I was told that this would be their last time addressing this matter and it was. 

I then inquired whether the bank had collateralized my application. For the third time, my legitimate legal requests were disregarded. 

I subsequently spoke with XXXX, the supervisor of consumer loans, who assured me that he would elevate my grievance to the appropriate parties within the consumer lending department. Despite this assurance, I have yet to receive a response. 

On Monday XX/XX/year>, I sent an email to both XXXX XXXX XXXX XXXX 's XXXX at XXXX and XXXX XXXX Chief Lending Officer at XXXX. The email stated all that I'm writing here, and it also stated that I kindly asked that this matter be resolved to my satisfaction in a timely manner. Should this not be the case, I may be compelled to seek assistance from the Consumer Financial Protection Bureau ( CFPB ) and other consumer advocacy organizations, as well as pursue legal remedy if necessary.

I am deeply concerned that the institution may have committed securities fraud in the handling of my application. 
Upon learning of these potential violations and concerns, I requested that Navy Federal Credit Union either furnish loan of XXXX or retract my loan application and clear the inquiry from my consumer report, as is my right under the Equal Credit Opportunity Act. However, this request has been ignored, and the lending department has continued to deny my application without addressing my concerns or legal rights. 

I have attempted to seek resolution through the appropriate channels within Navy Federal Credit Union, but I have been met with unresponsiveness and a lack of cooperation. Consequently, I am now bringing this matter directly to your here. 

I respectfully request a comprehensive examination into the management of my personal loan application/security collateral. I further expect transparent and open communication from your institution regarding the factors involved in this consumer transaction. In addition, I urge Navy Federal Credit Union to remedy any breaches of the Equal Credit Opportunity Act, Consumer Credit Protection Act, or other pertinent regulatory frameworks. I appreciate your attention to this matter and trust that you will take appropriate action to address these concerns.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation