Consumer complaint received 2025-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: NAVY FEDERAL CREDIT UNION
State: MI

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute several inaccurate, misleading, and legally noncompliant entries you have reported to the credit reporting agencies regarding the above-referenced account. This letter serves as notice of dispute and demand for immediate correction under 15 U.S. Code 1681, 1681s-2, 1681e ( b ), 1666b, and other applicable federal statutes. 

Basis of Dispute Account Details in Violation : Account Type : Revolving Status : Closed Paid Charge-Off ( as of XX/XX/year> ) Balance : {$0.00} Credit Limit : {$15000.00} Past Due : {$0.00} Comments : SETTLEMENT ACCEPTED ON THIS ACCOUNT Despite showing a XXXX balance and a settled status, this account is still reporting " Charge-Off '' status and delinquency marks ( CO, 120, 90, 60, 30 days late ) consistently across 24 months on XXXX, and inconsistently or not at all on XXXX and XXXX. This is misleading, inaccurate, and a direct violation of federal law. 

Legal Violations 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) : Furnishers must not report information that they know or have reasonable cause to believe is inaccurate.

15 U.S. Code 1681s-2 ( a ) ( 2 ) : Upon notice of dispute, the furnisher must promptly correct or delete inaccurate or incomplete information.

15 U.S. Code 1681e ( b ) : CRA must follow reasonable procedures to assure maximum possible accuracy.

15 U.S. Code 1681i ( a ) : After receiving a dispute, CRAs and furnishers have 30 days to investigate and remove or correct any inaccuracies.

15 U.S. Code 1666b ( TILA ) : This statute governs how and when payments must be credited. Inaccurate application or delayed reflection of paid/settled statuses constitutes a violation.

Misrepresentation of Payment History Post-Settlement : Once settled and at a {$0.00} balance, continued derogatory reporting ( like ongoing charge-off status ) constitutes re-aging, which is prohibited under the FCRA.

Demand for Immediate Action You are hereby formally requested to take the following actions within 15 days of receipt of this letter : Cease all further derogatory reporting on this account. 

Update all three credit bureaus to reflect : Settled in full or Paid in full {$0.00} Balance Remove all negative payment history post-settlement ( including CO, 120, 90, 60, 30, etc. ) Correct inconsistent reporting between XXXX XXXX XXXX XXXX  Failure to comply may result in a lawsuit being filed in small claims or federal court seeking : {$1000.00} per violation under 15 U.S.C. 1681n ( willful ) Actual damages, including emotional distress and credit denial consequences Attorney fees and costs Punitive damages for negligent and willful violations As of today, with 24 months of violations on record across multiple bureaus, the statutory penalty exceeds {$24000.00}. This is a formal Notice of Intent to Litigate should this issue not be fully and fairly resolved within the legal timeframe.

Please send all communication in writing. A copy of this dispute has been sent to the following : XXXX  LLC XXXX  Information Solutions XXXX  Information Services LLC Consumer Financial Protection Bureau ( CFPB )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation