vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX  XXXX  Consumer Dispute Center XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Re : Letter to Remove Inaccurate Credit Information To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) to be in error : 1. The following personal information is incorrect Previous Address ( es ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. The following personal information is incorrect Employers : XXXX XXXX XXXX XXXX. The following personal information is incorrect Employers : XXXX XXXX XXXX. Validate Account XXXX XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX XXXX  Account Number : XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

XXXX. Validate Account XXXX XXXX Account Number : XXXX Please remove it from my credit report. 


By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. It is my understanding that you will recheck these items with the creditor who has posted them. Please remove any information that the creditor can not verify. I understand that under 15 U.S.C. Sec. 1681i ( a ), you must complete this reinvestigation within 30 days of receipt of this letter. 

Please send an updated copy of my credit report to the above address. According to the act, there shall be no charge for this updated report. I also request that you please send notices of corrections to anyone who received my credit report in the past six months. 

Thank you for your time and help in this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
See the attached documents.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Commencing on or about XX/XX/2019, I fell victim to two multi-layered scam operations run by XXXX XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my XXXX XXXX account to Bank of America at the instructions of the scammers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: NJ

Complaint narrative:
I have been granted NJ property tax exemption in XXXX XXXX XXXX I have informed my current lender Mr. Cooper about the exemption and requested new escrow recalculation. I have submitted state exemption documentation. For the past 8 months Mr. Cooper continues charging me for property taxes even though I dont have to pay them. My county and town tax assessors have both reached out to the company with no resolve. I have called about 20 times without any resolution. As of today MR cooper has over charged me thousands of dollars and i have no one to reach out to.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
I pulled my credit report and noticed unauthorized accounts such as loans, credit cards, and medical services. I am demanding these accounts to be removed as I did not authorize or open these accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
I pulled my credit report and noticed unauthorized accounts such as loans, credit cards, and medical services. I am demanding these accounts to be removed as I did not authorize or open these accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: I.C. System, Inc.
State: TN

Complaint narrative:
i contacted ic systems about a debt i see on my credit report and i didnt know where it came from. i called to get verification from them and they told me to send in writing. i have never called this company and i looked at my credit report and it said date of last activity was XX/XX/XXXX on experian and XX/XX/XXXX on XXXX. the person who took the call verified that i had never called before as well. 

i believe they were or are re-aging the account on my credit report since the debt date is coming up on 7 years this XXXX. 

he told me the account was created in XXXX of XXXX and closed on XXXX of XXXX the XXXX year rule in tennessee is valid so they are guilty of re-aging my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Easier Funding, LLC
State: FL

Complaint narrative:
I consulted with a 60 day credit repair agency in XXXX of 2020 and never signed a contract or agreement. The verbal agreement was to go month to month until I cancel. NO CONTRACT WAS SIGNED. After 60 days, I decided to cancel going forward with 60 day credit repair. They then resourced XXXX XXXX, XXXX of XXXX Florida. I received 2 phone calls and no documentation identifying me to this debt collection. They can not show me a signed contract by me and attempting to collect a debt for {$1200.00} now visible on my credit report. This is a fraudulent practice and harassment. 

Attached document is the ONLY agreement I willfully signed and is by no means a contract.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't get other flexible options for repaying your loan
Company: SLM CORPORATION
State: MD

Complaint narrative:
I have returned to complete my XXXX  after being away for XXXX  years. I am in the final requirements of my degree which are all XXXX credit hours and paying for the out of my own pocket. This semester my cost was close to {$7000.00}. I have contacted Sallie Mae a number of times and they can not give me a deferment because with XXXX credits I do not meet the requirement for XXXX time ( with credit hours ) to get a deferment. I am about to default with Sallie Mae. I am not sure what else I can do at this time. 

More details on me below : Long-time XXXX  XXXX XXXX  and part-time XXXX  student XXXX XXXX was denied a student loan deferral and stuck with huge ongoing bills due to bad policies of at Sallie Mae. Where are students supposed to turn when the system fails them, with bills that they cant avoid if they want an education come past due? Another example of the mounting student loan crisis in America. 

XXXX XXXX has been teaching music for over two decades in XXXX  when he decided to return to school to complete the final stages of his XXXX  program in XXXX. After taking a XXXX-year hiatus for personal and financial reasons, it came time to finally return and complete the last few, but rigorous, academic requirements prior to completing his dissertation. With mounting costs from his prior degrees, he applied for a loan deferral while he was taking the new classes so he could focus on his studies. 

With all his course work completed in XXXX, the final requirements at this point of his program are courses that are XXXX credits and are listed as pass/fail. While these requirements have no credits, they still come at the financial cost associated with classes. 

According to Sallie Mae, XXXX credit courses students are not considered " half-time attendance in school. XXXX XXXX, like many Americans, has multiple jobs outside of the school where he works, just to pay his current student loans. This lack of a deferment carries with it severe consequences and is key for him to complete his degree. 

XXXX XXXX was informed that Sallie Mae does not have a plan for students in this situation. This means it makes it almost impossible for students like him, during the final stages of their programs and already dealing with thousands of dollars of student loan debt, to get over the last hurdle to complete their education without defaulting on their loans. 

Attention must be brought to the situation for people like XXXX XXXX. With the loan forgiveness programs now frozen, and debt weighing down on students, how can he get out of the financial hole if Sallie Mae and other private lenders dont help? 

If youre interested in talking to XXXX XXXX, hes very interested in talking with you. You can reach him at XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Un-authorized inquiries are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Amsher Collection Services, Inc.
State: MI

Complaint narrative:
XX/XX/2022, I went to XXXX located in XXXX MI XXXX start services. I explain that I would be in Alaska for a couple of months and wanted to know if they covered the area. I was assure that it was covered, so I opened a no contract account meaning I paid my bill on a month to month basis with no obligation. The only fee I would have to pay is if I decided to reactivate the account. Once in Alaska I began to notice service interruptions and contacted XXXX. From XXXX I would have to contact them to troubleshoot because thats what I was instructed to do if service interruptions occurred. It wasnt until XXXX after I paid my bill in XXXX that I no longer had service/data. It wasnt until then a XXXX  representative explain to me the XXXX doesnt exactly cover Alaska. However they have a contract with an ( allotted amount of data ) from a local company which allows clients to use data. I had apparently reached the allotted and could no longer use data and my services were permanently XXXX. XXXX apologized for the misleading information I received. They added a detailed note to my account explaining that I am not responsible for any charges/fees moving forward after and closing the account. I now have a derogatory credit showing on my report saying XXXX sold my information to a creditor who is try to collect a debt that I am currently disputing. This is my attempt to protect myself and my credit and have it removed from my report.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: IN

Complaint narrative:
I have been disputing inaccurate information with XXXX, Equifax and XXXX over the past few months. 
I have been told they would not investigate and also that they have verified the information was accurate. 

I am disputing the following inaccurate information : XXXX XXXX XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit XXXX  XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit XXXX XXXX XXXX  XXXX XXXX XXXX Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit XXXX XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit Original Creditor XXXX XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit Original Creditor XXXX. XXXX  XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit Original Creditor XXXX XXXX High Balance Date of Last Activity Closed Date Balance owed Last Payment Past Due Amount Credit Limit

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
Delete fraud alerts from all 3 credit bureaus TransUnion : # XXXX # EFCRA EXTENDED FRAUD ALERT : ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN ACCOUNT. CONTACT CONSUMER AT ( XXXX ) XXXX XXXX & XXXX XXXX ID FRAUD VICTIM ALERT FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST CONTACTING ME PERSONALLY AND VERIFYING ALL APPLICATION INFORMATION AT DAY XXXX OR EVENING XXXX. THIS VICTIM ALERT WILL BE MAINTAINED FOR SEVEN YEARS BEGINNING XXXX. 

XXXX : FRAUD VICTIM. 'EXTENDED ALERT '. CONSUMER HAS REQUESTED AN ALERT BE PLACED ON THEIR CREDIT FILE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Delete fraud alerts from all 3 credit bureaus XXXX : # XXXX # EFCRA EXTENDED FRAUD ALERT : ACTION MAY BE REQUIRED UNDER FCRA BEFORE OPENING OR MODIFYING AN ACCOUNT. CONTACT CONSUMER AT ( XXXX ) XXXX XXXX & XXXX XXXX ID FRAUD VICTIM ALERT FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST CONTACTING ME PERSONALLY AND VERIFYING ALL APPLICATION INFORMATION AT DAY XXXX OR EVENING XXXX. THIS VICTIM ALERT WILL BE MAINTAINED FOR SEVEN YEARS BEGINNING XXXX. 

Equifax : FRAUD VICTIM. 'EXTENDED ALERT '. CONSUMER HAS REQUESTED AN ALERT BE PLACED ON THEIR CREDIT FILE.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-04-13 00:00:00
Product: Debt collection — Payday loan debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: OneMain Finance Corporation
State: MO

Complaint narrative:
I had a loan through One Main Financial that I paid off in full approximately 3 years ago. That One Main account was closed and was no longer appearing on my credit report. It showed up on my credit report about 8 months ago as being paid off but had a {$1.00} balance. 

As of XX/XX/XXXX, One Main started calling me repeatedly which I assumed were sales calls. They did not leave any messages. In XXXX of XXXX, they turned me into the credit bureau as being 30 days late on a loan that has been paid off with no attempts to reach out to me for years. 

I have disputed each month since XX/XX/XXXX through the credit bureaus and they all are removed, but One Main keeps resubmitting me as late 60 days or 90 days late which is ruining my excellent credit score.

They are fraudulently reporting me as owing debt that I do NOT owe. I paid the loan off in good faith when it fell behind 5 months ( due to the loss of my job ), so we worked to come up with a payment I could afford while I was XXXX, then I paid it off within a year. They closed the account, it was removed entirely from my credit report, and then they reopened it without my knowledge and are reporting that I owe a dollar. Not to mention, they repeatedly call my cell phone 4 times a day, on weekends, and use a variety of different numbers. 

I feel like I'm dealing with thugs who are harassing, manipulative, and use Unfair Credit Reporting tactics to get me to contact them and pay money I do not owe.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-04-13 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Bread Financial Holdings, Inc.
State: LA

Complaint narrative:
XX/XX/23 : received email from Avenue.com that my return was received and refund would be credited to my Avenue credit card ( Comenity Bank ) within 5-7 days. 

date unsure, but before XX/XX/23 : contacted Avenue.com because my refund was not showing on my CC statement and was directed to Comenity customer service XX/XX/23 : sent secure message through Comenity site that my refund was not showing on the card. Included this information : Refund initiation date : XXXX XXXX Reference Number : XXXX Order number : XXXX Grand Total {$120.00} XX/XX/23 : secure message reply received on Comenity site that XXXX XXXX would submit dispute on my behalf XX/XX/23 : received letter via USPS mail that Comenity could not verify a return made on my account despite providing them with reference details. I sent secure message via Comenity site asking for an email address to send copy of return receipt. Could not upload any files through the site as there was a " system error '' ( which is still happening today, XX/XX/23 ). 

XX/XX/23 : placed phone call to Comenity and the automated system does not allow you to speak to anyone about disputes or even select that option. Spoke to someone in a different department and they referred me back to Avenue.com. 

XX/XX/23 : received reply via secure message with instructions of how to upload attachments -- which doesn't work due to the system error. Also told there is no email address and I have to mail in my evidence. 

XX/XX/23 : spoke with Avenue.com customer service rep XXXX via chat. She confirmed that there is a return on my Avenue account and asked for my credit card statement to prove it didn't get credited to my CC account. Sent evidence via email. XXXX said she would escalate my issue and contact me via email with a response, within 3-5 days. 

XX/XX/23 : No update received as of yet, even though it's been more than 5 days. Spoke with Avenue.com customer service rep XXXX who was able to see my previous chat history. XXXX explained that my issue had been escalated and that the team is in XXXX, so that's why there is a delay in how long they take to respond. That makes no sense.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2023-04-13 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX Date of Birth : XX/XX/XXXX SS # : XXXX XX/XX/XXXX Re : Letter to Remove Inaccurate Credit Information To Whom It XXXX Concern : I received a copy of my credit report and found the following item ( XXXX ) to be in error : XXXX. The following personal information is incorrect Previous Address ( es ) : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These adresses do not belong to me. Please delete it from my credit report.

2. The following name is incorrect. They may belong to someoone else that have similar last name to me. I demand it to be removed. 
XXXX XXXX XXXX XXXX By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. It is my understanding that you will recheck these items with the creditor who has posted them. Please remove any information that the creditor can not verify. I understand that under 15 U.S.C. Sec. 1681i ( a ), you must complete this reinvestigation within 30 days of receipt of this letter.

Please send an updated copy of my credit report to the above address. According to the act, there shall be no charge for this updated report. I also request that you please send notices of corrections to anyone who received my credit report in the past six months. 
Thank you for your time and help in this matter. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation