Consumer complaint received 2024-11-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I have been dealing with the same account, which has continually changed account numbers. This situation feels fraudulent, and I suspect I will receive another letter with a new account number soon. The account is listed as closed and has a negative status, but the account and balance do not belong to me. 

These are letters, not screenshots, and I appreciate you taking the time to look at this. It is very upsetting, and I can not believe how poorly it has been handled. 

I have attached two letters I received in XXXX regarding the account ending in XXXX, which you show reflected on my credit file. This account has changed about 16 times due to fraudulent activity, and the issue persists. XXXX is handling this poorly, as is REquifaxthey are the only credit bureau not addressing this properly. 

It is unfair for victims to deal with this issue constantly. I have also attached letters of removal from XXXX regarding the account ending in XXXX. Again, this account and balance do not belong to me. Thank you. 

On Wed, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : I have been dealing with the same account, which has continually changed account numbers. This situation feels fraudulent, and I suspect I will receive another letter with a new account number soon. The account is listed as closed and has a negative status, but the account and balance do not belong to me. 

These are letters, not screenshots, and I appreciate you taking the time to look at this. It is very upsetting, and I can not believe how poorly it has been handled. 

I have attached two letters I received in XXXX regarding the account ending in XXXX, which you show reflected on my credit file. This account has changed about XXXX times due to fraudulent activity, and the issue persists. XXXX is handling this poorly, as is REquifaxthey are the only credit bureau not addressing this properly. 

It is unfair for victims to constantly deal with this issue. I have also attached letters of removal from XXXX regarding the account ending in XXXX. Again, this account and balance do not belong to me. Thank you. 

On Wed, XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX Customer.care@equifax.com <customer.care@equifax.com> wrote : Dear XXXX XXXX, XXXX XXXX advised in the screenshots you've sent, you indicated the fraudulent XXXX accounts end in XXXX and XXXX. Please be advised those accounts are not reporting on your Equifax credit file. 



Thank you for contacting Equifax, Respectfully, Equifax Executive Consumer Services ref :! XXXX.! XXXX : ref One attachment Scanned by XXXX Customer.care@equifax.com, XXXX@equifax.com, XXXX@equifax.com, XXXXequifax.com I have been dealing with the same account, which has continually changed account numbers. This situation feels fraudulent, and I suspect I will receive another letter with a new account number soon. The account is listed as closed and has a negative status, but the account and balance do not belong to me. 

These are letters, not screenshots, and I appreciate you taking the time to look at this. It is very upsetting, and I can not believe how poorly it has been handled. 

I have attached two letters I received in XXXX regarding the account ending in XXXX, which you show reflected on my credit file. This account has changed about 16 times due to fraudulent activity, and the issue persists. XXXX is handling this poorly, as is REquifaxthey are the only credit bureau not addressing this properly. 

It is unfair for victims to deal with this issue constantly. I have also attached letters of removal from XXXX regarding the account ending in XXXX. Again, this account and balance do not belong to me. Thank you. 

On Wed, XX/XX/scrub>XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX wrote : I have been dealing with the same account, which has continually changed account numbers. This situation feels fraudulent, and I suspect I will receive another letter with a new account number soon. The account is listed as closed and has a negative status, but the account and balance do not belong to me. 

These are letters, not screenshots, and I appreciate you taking the time to look at this. It is very upsetting, and I can not believe how poorly it has been handled. 

I have attached two letters I received in XXXX regarding the account ending in XXXX, which you show reflected on my credit file. This account has changed about 16 times due to fraudulent activity, and the issue persists. XXXX is handling this poorly, as is REquifaxthey are the only credit bureau not addressing this properly. 

It is unfair for victims to constantly deal with this issue. I have also attached letters of removal from XXXX regarding the account ending in XXXX. Again, this account and balance do not belong to me. Thank you. 

On Wed, XX/XX/year>XXXX XXXX XXXX Customer.care@equifax.com <customer.care@equifax.com> wrote : Dear XXXX XXXX, XXXX XXXX advised in the screenshots you've sent, you indicated the fraudulent XXXX accounts end in XXXX and XXXX. Please be advised those accounts are not reporting on your Equifax credit file. 



Thank you for contacting Equifax, Respectfully, Equifax Executive Consumer Services ref :! XXXX. ! XXXX : XXXX XXXX XXXX ( XXXX ) XX/XX/XXXX at XXXX ( XXXX ) XXXX delete XXXX ltr XXXX ( XXXX ) XXXX  id theft heather.pdf ( XXXX ) XXXX removal XXXX XXXX XXXX ( XXXX )

Company response to consumer: Closed with explanation