Consumer complaint received 2024-11-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
Subject : Request for Investigation into FCRA Violations by Credit Reporting Agencies Dear CFPB, I hope this letter finds you well. I am writing to formally request an investigation into the procedures employed by the major credit reporting XXXX, XXXX, and Experianregarding the accuracy of information reported on my credit file. I am concerned about certain inaccuracies that I have identified and the subsequent failure of these agencies to provide adequate responses and documentation, which I believe constitutes a violation of the Fair Credit Reporting Act ( FCRA ). 

Background Recently, I submitted complaints to XXXX, XXXX, and Experian regarding incorrect information reported on my credit reports. Despite my efforts to address these inaccuracies, I have not received satisfactory responses or valid proof of the claims made by these agencies. Most importantly, I have repeatedly requested to review the " Procedures of Accuracy '' that these agencies claim to use to verify the information in my reports. Thus far, I have not received any meaningful information or documentation in response to my requests. 

Violations of the Fair Credit Reporting Act ( FCRA ) The FCRA outlines specific responsibilities for credit reporting agencies, including the requirement to ensure maximum possible accuracy of the information they report. Below are specific violations of the FCRA that I believe warrant your investigation : 1. Section 607 ( b ) - Reasonable Procedures : Credit reporting agencies are required to follow reasonable procedures to assure maximum possible accuracy of the information they report. I have doubts that XXXX, XXXX, and Experian have adhered to this requirement in my case, as the inaccuracies I reported have not been corrected nor explained. 

2. Section 611 - Procedure in Case of Disputed Accuracy : Upon receiving my dispute, these agencies are mandated to conduct a reasonable investigation of my claims within 30 days. I submitted my dispute to all three agencies, but they have failed to provide the required investigation results or documentation supporting the accuracy of the reported information. Their lack of response is a clear violation of this section.

3. Failure to Validate Debts : When I identified the inaccuracies, I requested that the agencies provide validation of the debts and the procedures they used to verify the informations accuracy. Under the FCRA, they are obligated to provide this information and their failure to do so represents another violation of my consumer rights.

4. Section 623 ( a ) ( 1 ) ( A ) - Duty of Furnishers of Information : Any entity that provides information to consumer reporting agencies must ensure the accuracy of that information. If the information provided is found to be inaccurate, the furnishers have a duty to correct it. I am concerned that the agencies are not holding these furnishers accountable for the inaccurate reporting.

5. Lack of Adequate Consumer Responses : The agencies have not provided timely or useful responses to my inquiries, which I believe underlines a broader failure to protect consumer rights as mandated by the FCRA.

Request for Action Given the collective issues I have faced, I respectfully ask the CFPB to conduct a thorough investigation into the practices of XXXX, XXXX, and Experian regarding how they handle inaccuracies and disputes. Furthermore, I urge your office to compel these agencies to provide their " Procedures of Accuracy '' and ensure they are compliant with the FCRA requirements.

As a consumer, I have the right to accurate credit reporting, and the current situation jeopardizes my financial health and fundamental rights. I appreciate your attention to this matter and look forward to your timely response. 

Thank you for your commitment to protecting consumers. 

XXXX XXXX XXXX XXXX Experian XXXX XXXX Experian XXXX Account # XXXX XXXX XXXX High Balance {$460.00} {$460.00} {$300.00} Last Verified XX/XX/XXXX -- -- Date of Last Activity XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Reported XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Opened XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance Owed {$270.00} {$270.00} {$270.00} Closed Date -- -- -- Account Rating Open Open Open Account Description Individual Individual Individual Dispute Status Account not disputed Account not disputed Account not disputed Creditor Type Bank Credit Cards Bank Credit Cards All Banks Account Status Open Open Open Payment Status Current Current Current Creditor Remarks Dispute resolved ; reported by grantor Account was in dispute - now resolved - reported by subscriber. 
Account previously in dispute - now resolved by data furnisher Credit card Original Creditor -- -- -- Payment Amount {$25.00} {$25.00} {$25.00} Last Payment XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Term Length -- -- -- Past Due Amount {$0.00} {$0.00} {$0.00} Account Type Credit Card Credit Card Credit Card Payment Frequency Credit Limit {$300.00} {$300.00} {$0.00} XXXX XXXX XXXX XXXX Experian XXXX XXXX Experian XXXX Account # XXXX XXXX XXXX High Balance {$10000.00} {$10000.00} {$10000.00} Last Verified XX/XX/XXXX -- -- Date of Last Activity XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Reported XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date Opened XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Balance Owed {$8000.00} {$7700.00} {$7700.00} Closed Date -- -- -- Account Rating Open Open Open Account Description Individual Individual Individual Dispute Status Account not disputed Account not disputed Account not disputed Creditor Type Credit Unions Credit Unions Credit Unions Account Status Open Open Open Payment Status Late 30 Days Current Current Creditor Remarks -- -- Auto Original Creditor -- -- -- Payment Amount {$170.00} {$170.00} {$170.00} Last Payment XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Term Length 74 Month ( XXXX ) 74 Month ( XXXX ) -- Past Due Amount {$170.00} {$0.00} {$0.00} Account Type Auto Loan Auto Loan Auto Loan Payment Frequency Monthly ( every month ) Credit Limit {$0.00} {$0.00} {$0.00} XXXXXXXX XXXX XXXXXXXX Experian XXXX Experian Account # XXXX XXXX High Balance {$270.00} {$270.00} Last Verified XX/XX/XXXX -- Date of Last Activity XX/XX/XXXX XX/XX/XXXX Date Reported XX/XX/XXXX XX/XX/XXXX Date Opened XX/XX/XXXX XX/XX/XXXX Balance Owed {$270.00} {$270.00} Closed Date XX/XX/XXXX -- Account Rating Derogatory Derogatory Account Description Individual Individual Dispute Status Account not disputed Account not disputed Creditor Type Cellular Telephone/Paging Companies Wireless Telephone Service Providers Account Status Closed Closed Payment Status Collection/Chargeoff Collection/Chargeoff Creditor Remarks Collection Account Account information disputed by consumer, meets FCRA requirements Customer disputed account - reported by subscriber. 
Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. 
Original Creditor -- -- Payment Amount {$0.00} {$0.00} Last Payment -- -- Term Length -- 1 Month ( XXXX ) Past Due Amount {$270.00} {$270.00} Account Type Telecommunications/Cellular Unknown - credit extension, review, or collection Payment Frequency Credit Limit {$0.00} XXXX XXXXXXXX XXXX  Filters XXXX Experian XXXX Experian Account # XXXX XXXX High Balance {$200.00} {$200.00} Last Verified XX/XX/XXXX -- Date of Last Activity XX/XX/XXXX XX/XX/XXXX Date Reported XX/XX/XXXX XX/XX/XXXX Date Opened XX/XX/XXXX XX/XX/XXXX Balance Owed {$200.00} {$200.00} Closed Date -- -- Account Rating Derogatory Derogatory Account Description Individual Individual Dispute Status Account not disputed Account not disputed Creditor Type Other Collection Agencies Other Collection Agencies Account Status Open Closed Payment Status Collection/Chargeoff Collection/Chargeoff Creditor Remarks Placed for collection -- XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Payment Amount XXXX XXXX XXXX XXXX XXXX XXXX Term Length -- -- Past Due Amount -- -- Account Type -- -- Payment Frequency -- -- Credit Limit -- --

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief