Consumer complaint received 2025-10-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
To Whom It May Concern, I am filing this formal complaint concerning two separate credit card transactions in the amounts of {$6500.00} each charged by XXXX, and the improper handling of my related disputes by Bank of America ( BoA ). 


Transaction and Dispute Details - Transaction 1 : {$6500.00} posted on XX/XX/XXXX. Bank of America Dispute XX/XX/XXXXXXXX. 
- Transaction 2 : {$6500.00} posted on XX/XX/XXXX. Bank of America XXXXXX/XX/XXXXXXXX. 
- CFPB Complaints : Initially filed underXX/XX/XXXXXXXX, among others. 



Background and Sequence of Events - Advance Payment as Deposit : The XXXX charge was processed as a deposit to XXXX before any fully executed contract existed. Payment was independently authorized with the understanding that ongoing business arrangements, as had existed for years, would be honored. No services were rendered for this deposit. 

- Negotiation and Agreement Issues : * I signed an agreement on XX/XX/XXXX, but the merchant did not send back a mutually executed, signed agreement at that time. 
* Instead, XXXX continued to negotiate terms via email after my signature, showing that material terms remained unresolved. 
* The only time I ever saw a merchant-signed agreement was months laterwhen they produced it solely for the purpose of defeating my chargeback, not during ordinary commercial dealings. I never had contemporaneous receipt, awareness, or acceptance of this document. 

- Merchant Breach and Bad FaithXX/XX/XXXX Contrary to written assurances, XXXX withdrew the entire {$15000.00} I had with them ( for 2 years within their platform ) in XX/XX/XXXX, without notice or consent, even though the agreement was limited to {$5000.00} per month. 
* After my written cancellation request to XXXX on XX/XX/XXXX ( submitted before service start ), XXXX refused to refund the deposit, a clear violation of expectations, patterns, and good faith. 

- Dispute Handling and Bank of America Violations : * I submitted more than 60 pages of documentation, including full records of my negotiations and evidence of the merchant 's breach. 
* Both disputesXX/XX/XXXXXXXX for XXXXXX/XX/XXXXXXXX for XXXX ) were initially credited back to me by BoA in XX/XX/XXXX. 
* BoA later reversed the credit for the XXXX transaction on XX/XX/XXXX, XXXXmore than 90 days after the disputecontravening 12 CFR 1026.13 ( Regulation Z ) which mandates a resolution within 90 days. 
* XXXX XX/XX/XXXX denial letter cited a response deadline of XX/XX/XXXX, XXXXa date that had already lapsed months before the letter was received, rendering it impossible for me to respond and stripping me of due process. 
* BoAs justification for denial included the false assertion that I had cancelled my own dispute. I have never withdrawn my fraud claim or agreed to close it. 
In complete contradiction, BoA resolved the XX/XX/XXXX dispute (XX/XX/XXXX XXXX ) in my favor, validating the basis of my claims. 



Legal and Procedural Grounds for Redress - No Valid, Timely, or Disclosed Agreement : At the time of payment and dispute, I never received a mutually executed contract reflecting my actual deal with the merchant. The contract now produced was signed by XXXX only after my signature and never provided to me until the dispute was raised. US and state law do not enforce secret, undisclosed contracts in consumer transactions. 

- Deposit Refund Obligations : The disputed payment was a deposit for unrendered services, made before any contract was fully executed. Merchant refusal to return this deposit after a timely cancellation request is both improper and ( in many jurisdictions ) unlawful, particularly absent final contract confirmation. 

- US Law Governs Dispute : Regardless of any contract provision citing XXXX law and venue, this transaction was wholly processed in the US, paid on a US-issued card and subject to Regulation Z, the Truth in Lending Act, and chargeback rules. 

- Procedural Violations by BoA : Reversing credit after more than 90 days ; providing an impossible, retroactive deadline ; and failing to properly investigate or reconcile the record, each constitute unreasonable investigation and " unfair or deceptive acts under US consumer financial regulations. 



Requested Resolution and Actions - Immediate regulatory review and direction to Bank of America to reverse the {$6500.00} charge for the XX/XX/XXXX, transaction ( BoA XX/XX/XXXXXXXX ), plus reversal of any consequential fees and interest. 

- Demand that BoA produce all records pertaining to its basis for denial, including the alleged cancellation of the dispute they claim happened, since calls are being recorded for quality of service. 

- Assure that no negative credit entries are made while the dispute is unresolved. 
Undertake a broader investigation regarding BoAs pattern of retroactive deadlines, inconsistent application of chargeback standards, and arbitrary dispute closure practices. 



Supporting Documentation & Exhibits Full timeline, correspondence with merchant, proof of merchants breach and bad faith, timeline of negotiation and payment, and documentary record of all communications with Bank of America and the CFPB will be provided upon regulatory request or as required by your office. 

I respectfully request prompt regulatory action. The harmfinancial and proceduralof Bank of Americas mishandling is ongoing, and I seek a full and fair consumer remedy in accordance with law. 

Sincerely, XXXXXX/XX/XXXXLimited XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation