Consumer complaint received 2024-08-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: AE

Complaint narrative:
Here is an outline of inaccuracies identified : 1. Date Opened XXXX : XX/XX/XXXX Experian : XX/XX/XXXX XXXX : XX/XX/XXXX Inaccuracy : XXXX shows a different date opened ( XX/XX/XXXX ) compared to Experian and XXXX ( XX/XX/XXXX ). 
2. High Credit XXXX : {$30000.00} Experian : {$30000.00} XXXX : {$26000.00} Inaccuracy : XXXX reports a lower high credit ( {$26000.00} ) compared to XXXX and Experian ( {$30000.00} ). 
3. Date Last Active XXXX : XX/XX/XXXX Experian : XX/XX/XXXX XXXX : XX/XX/XXXX Inaccuracy : XXXX, Experian, and XXXX report different dates for when the account was last active. 
4. Date of Last Payment XXXX : XX/XX/XXXX Experian : XX/XX/XXXX XXXX : XX/XX/XXXX Inaccuracy : XXXX shows a different last payment date ( XX/XX/XXXX ) compared to XXXX and Experian ( XX/XX/XXXX ). 
5. Comments XXXX : o Charged off as bad debt o Purchased by another lender Experian : o Purchased by another lender o Unpaid balance reported as a loss by the credit grantor XXXX : o Sold to XXXX XXXX XXXX XXXX o Account transferred or sold o Charged off account Inconsistency : The comments differ across the bureaus, which could lead to confusion regarding the status and handling of the debt. 
6. Two-Year Payment History XX/XX/XXXX : o Experian : CO ( Charge Off ) o XXXX : XXXX ( No Issue ) XX/XX/XXXX : o Experian : 90 days late o XXXX : OK ( No Issue ) XX/XX/XXXX : o Experian : 60 days late o XXXX : 60 days late XX/XX/XXXX : o Experian : 30 days late o XXXX : 30 days late XX/XX/XXXX : o Experian : 30 days late o XXXX : 30 days late XX/XX/XXXX ( recent history ) : o XXXX  : No data o Experian : CO o XXXX : XXXX Inaccuracy : The payment history is inconsistent, especially in XX/XX/XXXX, where Experian reports XXXX charge-off while XXXX reports an " XXXX '' status. Additionally, XXXX does not report recent payment statuses. 
Summary of Key Inaccuracies : 1. Date Opened : XXXX is inconsistent with Experian and XXXX. 
2. High Credit : XXXX reports a lower value than XXXX and Experian. 
3. Date Last Active : All three bureaus show different dates. 
4. Date of Last Payment : XXXX differs from XXXX and Experian. 
5. Comments : Discrepancies exist across all bureaus regarding the account status and subsequent actions. 
6. Two-Year Payment History : Payment statuses, especially in recent months, differ significantly between the bureaus. 
These inaccuracies could affect the overall reporting and creditworthiness assessment, and I am disputing these inconsistencies. 
1. Date Opened ( Inaccuracies in XXXX, Experian, and XXXX Reporting ) Relevant Law : Under the FCRA, credit bureaus are required to report accurate information. Specifically, 15 U.S.C. 1681e ( b ) states that credit reporting agencies ( CRAs ) must follow reasonable procedures to ensure maximum possible accuracy of the information. 
Violation : The discrepancy in the date opened is a violation of this requirement. Inconsistent reporting can be misleading and negatively impact credit decisions. 
2. High Credit ( Different Reporting Across Bureaus ) Relevant Law : 15 U.S.C. 1681c ( a ) ( 1 ) requires that credit reports accurately reflect credit limits, account balances, and credit amounts. 
Violation : The difference in the high credit amount reported by XXXX versus the other bureaus suggests inaccurate reporting, which violates the FCRAs accuracy standards. 
3. Date Last Active ( Inconsistencies Across Bureaus ) Relevant Law : The FCRA requires that credit reporting agencies ensure accuracy in reporting under 15 U.S.C. 1681e ( b ). The date last active is a critical factor used to calculate the age of debt, which can impact credit score and debt collection statutes. 
Violation : The inconsistent dates last active are a violation of the requirement to maintain accurate and consistent information. 
4. Date of Last Payment ( Different Dates Reported ) Relevant Law : 15 U.S.C. 1681e ( b ) also applies here. The date of last payment is a crucial factor for determining payment history, which heavily impacts credit scores. 
Violation : The difference between XXXX reporting and that of XXXX and Experian indicates a lack of accuracy. 
5. Comments ( Inconsistent Account Status Information ) Relevant Law : 15 U.S.C. 1681c outlines the types of information that must be reported accurately, including charge-offs, account sales, and transfers. 
Violation : The varying comments between the bureaus, such as account sale details, charge-off information, and transferee details, constitute a violation of the requirement for consistency and accuracy in reporting. 
6. Two-Year Payment History ( Conflicting Statuses Across Bureaus ) Relevant Law : Payment history is one of the most significant aspects of a credit report and is governed by 15 U.S.C. 1681c. Inconsistent reporting can cause misleading information regarding delinquencies, charge-offs, or current status. 
Violation : Reporting differing statuses for the same month and year ( e.g., charge-off vs. " OK '' status ) breaches the FCRAs requirement for accurate and consistent reporting.

General FCRA Violations : 1. Reasonable Procedures for Accuracy ( 15 U.S.C. 1681e ( b ) ) : Credit reporting agencies must adopt procedures to ensure the maximum possible accuracy of the information. 
2. Duty to Correct and Update Information ( 15 U.S.C. 1681s-2 ( a ) ( 2 ) ) : Furnishers ( creditors or lenders ) must update and correct inaccurate information they report to the bureaus.

3. Duty to Conduct a Reasonable Reinvestigation ( 15 U.S.C. 1681i ) : If a dispute is filed, credit bureaus are required to investigate within 30 days and ensure the information is accurate or remove it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation