Consumer complaint received 2025-04-03 00:00:00
Product: Debt collection — Rental debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: CAINE & WEINER COMPANY, INC.
State: NJ

Complaint narrative:
I am reporting a dispute with XXXX regarding a commercial lease agreement that I never activated, used, or had access to. The contract was entered into based on a material misrepresentation by XXXX 's sales agent, and I have been subject to unauthorized and harassing contact from XXXX and its affiliated collection agencies despite repeated cease and desist communications. 

Details of the Issue : On XX/XX/year>, I spoke with sales representative XXXX XXXX, who assured me that I only needed to pay {$200.00} to receive the keys and begin using the space. Based on this verbal assurance, I signed the agreement and submitted payment. 

On XX/XX/year>, I contacted both XXXX and the location to arrange key pickup. XXXX confirmed I could pick them up during regular business hours. However, XXXX, the XXXX XXXX, informed me that I needed to pay XXXX additional invoices before receiving access a requirement that was never disclosed to me verbally or stated in the contract. 

On the same day, XX/XX/year>, I emailed XXXX to dispute the charges and report the misrepresentation. 

On XX/XX/year>, I sent a formal Letter of Misrepresentation and Contract Dispute via email and certified mail to XXXX. 

On XX/XX/year>, I received a response from XXXX XXXX and spoke with her by phone on XX/XX/year>. On XX/XX/year>, she responded via email but provided no resolution. She shared a copy of the contract, which was not countersigned by XXXX and included no clause requiring additional payments for access. She acknowledged my request for call recordings but failed to provide them despite multiple follow-ups. 

On XX/XX/year>, I reiterated my request for : A copy of all phone records and communications with the sales agent A written explanation from XXXX on how they intend to address the misrepresentation A formal statement confirming that my personal and business information would not be shared with third parties On XX/XX/year>, I received an email from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX demanding payment. I issued a cease and desist letter, requesting all collection efforts be paused until the contract dispute was addressed. All relevant parties were copied on this communication. 

Despite this, on XX/XX/year>, I received another email from the same collections contact. I again requested they cease all collection threats and emphasized that my information should not be shared externally. 

On XX/XX/year>, I received a collections email from XXXX XXXX at Caine & Weiner. I have never consented to be contacted by this agency. XXXX continued to escalate collection efforts without resolving the dispute or responding to my documentation requests. 

On XX/XX/year>, XXXX made another attempt to collect payment for an entire year of service even though I have never accessed the facility, received keys, or used the space. 

Key Issues : The contract was signed under false pretenses, with critical access/payment terms misrepresented XXXX failed to disclose material terms before signing and denied access despite payment The contract was not fully executed by XXXX and lacks clarity on essential terms XXXX ignored certified cease and desist letters, escalating to collection without resolution XXXX unlawfully shared my personal/business information with third-party collectors without consent Collection agencies continue to harass me via phone and email, despite formal disputes and no legal basis for the debt

Company response to consumer: Closed with explanation