Consumer complaint received 2025-04-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
Formal Response and Notice of Intent to Pursue Legal Action Dear XXXX XXXX XXXX, Office of the President, I am writing in response to your letter dated XX/XX/XXXX, concerning the complaint I filed with the Consumer Financial Protection Bureau ( CFPB ). I strongly dispute your findings and categorically reject your continued refusal to acknowledge the serious legal and regulatory violations involved in your handling of my account. 

You assert that my complaints constitute harassment, when in fact, they represent my lawful right to dispute inaccurate, incomplete, or unverifiable information reported on my credit filerights granted under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681. According to the FCRA, any information that can not be verified must be deleted or corrected. You have failed to provide verification of the accuracy of the reporting, particularly regarding the nature and handling of the alleged charge-off and your claims regarding voluntary surrender. 

Furthermore, your statements suggest that the account will remain indefinitely until " paid in full, '' yet you acknowledge that the account was charged off as of XX/XX/XXXX. You can not lawfully pursue a balance while also reporting it as a charged-off debt, nor can you continue to damage my credit profile by reporting misleading or unverified information in violation of FCRA and potentially FDCPA ( 15 U.S.C. 1692e ) for false and misleading representations. 

Additionally, you failed to acknowledge or make any reasonable effort to recover the vehicle at your own cost, despite my repeated attempts to communicate and cooperate. This negligence left me financially burdened and exposed to unnecessary hardship and debt accumulation. It is unacceptable that your inaction has resulted in continued negative reporting and damage to my financial stability, while you deflect responsibility and shift blame to the consumer. 

Your refusal to issue a 1099-C, while simultaneously holding the debt as charged off, raises compliance questions under IRS regulations as well. If the debt has not been forgiven or cancelled, then your collection activity must cease until such status is clarified with full documentation. 

Let this letter serve as formal notice of my intent to initiate legal proceedings against XXXX XXXX XXXX for violations of the Fair Credit Reporting Act, as well as any applicable provisions under the Fair Debt Collection Practices Act ( FDCPA ), state consumer protection laws, and other relevant statutes. I am prepared to pursue this matter in federal court if necessary. 

You have 15 calendar days from the date of this letter to : Remove any inaccurate, unverifiable, or misleading account information from all consumer reporting agencies ; Provide full documentation and accounting history verifying the legitimacy and status of the account ; Cease and desist from reporting or attempting to collect on this account until legal compliance is demonstrated ; Acknowledge your violations and issue a formal written correction to all credit reporting agencies. 
If these terms are not met, I will proceed with filing a civil suit and will also escalate the matter further with the CFPB, the Federal Trade Commission ( FTC ), and my state attorney general. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation