Consumer complaint received 2024-10-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
Name : XXXX XXXX XXXX Are you reporting onbehalf of a business? 
No Business Name : Is the incidentcurrently impactingbusiness operations? 
Age : XXXX - XXXX Is the victim aged XXXX under? 
Address : XXXX XXXX XXXX XXXX Address ( continued ) : Suite/Apt./Mail Stop : City : XXXX XXXX : GA Country : United States of America State XXXX Georgia Zip Code/Route : XXXX Phone Number : XXXX Email Address : XXXX Business IT XXXX, ifapplicable : Other Business POC, if applicable : FinancialTransaction ( s ) Transaction Type : Check If other, pleasespecify : Transaction Amount : XXXX Transaction Date : XX/XX/XXXX Was the money sent? 
Yes Victim Bank Name : Truist Victim Bank Address : XXXX XXXX XXXX XXXX Bank Address ( continued ) : Victim BankSuite/Mail Stop : Victim Bank City : XXXX Victim Bank Country XXXX United States of America Victim Bank State : Georgia Victim Bank ZipCode/Route XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXXXXXX Complaint Referral Form https : XXXX # XXXX Victim Name onAccount : XXXX XXXX XXXXXXXX Victim AccountNumber : Recipient BankName : Recipient BankAddress : Recipient BankAddress ( continued ) : Recipient BankSuite/Mail Stop : Recipient Bank City : Recipient BankCountry : Recipient Bank State : Recipient Bank ZipCode/Route : Recipient Name onAccount : XXXX XXXX and XXXX XXXX Recipient BankRouting Number : Recipient AccountNumber XXXX XXXX BankSWIFT Code : Description ofIncident Provide a description of the incident and how you were victimized.Provide information not captured elsewhere in this complaint form. 
On XX/XX/XXXX l posted my boat for sale in this websiteXXXX  The amount was {$17000.00} a few hours afterposting the boat a guy with name of XXXX XXXX, send mean email inquiring about the boat and asked to communicate viaSMS. His number is XXXX. He asked to send some videosof the boat and asked if l can lower the price. We agreed on $ XXXX said he was in Maryland and will send a Cashier check for {$17000.00}, so this cover the additional cost for the moving company who willpick the boat. On XX/XX/XXXX i received a cashier check with XXXX address XXXX XXXX XXXX XXXX, XXXX, IN XXXX ldeposited the check and the bank told me the parts of the funds ( {$5300.00} ) will be available on XXXX XXXX and {$14000.00} will be availableon XX/XX/XXXX. On Saturday XX/XX/XXXX the {$5300.00} were available, XXXXcontact me, and told me that he needs to pay the Moving companyand schedule the pick up day. He asked to me pay {$3200.00} to themoving company. He told me to a wire transfer and provide me withthe following information. XXXXXXXX XXXX, Name XXXX XXXX, account # XXXX, routing # XXXX address XXXX XXXX XX/XX/XXXX, XXXX XXXX XXXXXXXX Complaint Referral Form XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX  XXXX, WA XXXX. My bank wire transfer was down, so told him could not do it and to wait until Sunday. On Sunday XX/XX/XXXX the Wireoption still down, so he asked me to do a XXXX transfer. Since parts of the funds were available l did not suspect of anything will be wrong. He gave me the name of XXXX persons to do the XXXX XXXX XXXX XXXX XXXX {$1200.00} XXXX - XXXX XXXX XXXX {$1200.00} and {$800.00} XXXX called the bank on Monday and the bank told me the money was available and everything was good. Around noon and received a notification from my bank letting me my account was negative, so lwent to the bank and was told the Check was returned because it was a bad check. l tried to contact XXXX, but he keep saying that the check is good.l file a claim with Truist, but the denied because l initiated the t transfer. l wish something can be done since these XXXX person whireceived the money have to live and have an account in the US.Thanks Information About The Subject ( s ) Who VictimizedYou Name : XXXX XXXX XXXX Name : Address : Address ( continued ) : Suite/Apt./Mail Stop : City : Country : State : Zip Code/Route : Phone Number : XXXX Email Address : XXXX Website : XXXX Address : Name : XXXX XXXX Business Name : Address : XXXX XXXX continued ) : Suite/Apt./Mail Stop : City : Country : State : Zip Code/Route : Phone Number : Email Address : XXXX Website : IP Address : XX/XX/XXXX, XXXXXXXX XXXX XXXXXXXX Complaint Referral Form XXXX XXXX XXXXXXXX # XXXX Name : XXXX XXXX Business Name : Address : Address ( continued ) : Suite/Apt./Mail Stop : City : Country : State : Zip Code/Route : Phone Number : Email Address : XXXX Website : XXXX Address : Other Information If an email was used in this incident, please provide a copy of the entireemail including full email headers. 
l have screen Shot of the text message Are there any other witnesses or victims to this incident? 
Bank employees If you have reported this incident to other law enforcement or governmentagencies, please provide the name, phone number, email, date reported, report number, etc. 
FTC. Report number : XXXX Check here if this an update to a previously filed complaint : Who Filed the Complaint Were you the victim in the incident described above? 
Yes Name : Business Name : Phone Number : Email Address : Digital Signature By digitally signing this document, I affirm that the information Iprovided is true and accurate to the best of my knowledge. Iunderstand that providing false information could make me subject tofine, imprisonment, or both. ( Title 18, U.S.Code, Section 1001 ) Digital Signature : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation