Consumer complaint received 2026-03-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Charged fees or interest you didn't expect — 
Company: Lendmark Financial Services
State: GA

Complaint narrative:
Company : * * Lendmark Financial Services, XXXX Branch Location : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX XXXX XXXX XXXX XXXX Complaint : * * I am filing a complaint regarding what I believe to be predatory, deceptive, and abusive lending practices by Lendmark Financial Services. On or around XX/XX/XXXX, I obtained a loan in the amount of {$14000.00} to finance a vehicle ( XXXX XXXX XXXX, XXXX XXXX, with over XXXX miles ). At the time of the loan, I believed the total repayment, including interest, would be approximately {$16000.00}. However, I have since learned that the loan carries an approximate 36 % interest rate, resulting in a total repayment of approximately {$29000.00} over a 59-month term, with an expected payoff date around XX/XX/XXXX. This results in more than {$15000.00} in interest aloneexceeding the original amount borrowed. I have made consistent monthly payments of {$500.00} since XX/XX/XXXX and have paid approximately {$18000.00} to date. Despite this, my current loan balance remains approximately {$12000.00}. This indicates that only about {$1300.00} has been applied toward the principal, while the majority of my paymentsover XXXX XXXXXXXXhave gone toward interest. Additionally, the value of the vehicle securing this loan is significantly lower than the loan balance. A XXXX XXXX XXXX with over XXXX miles is estimated to be worth between {$3000.00} and {$6000.00}, which is nowhere near the total amount I am obligated to pay under this loan. At the time of origination, the full financial impact of this loan, including the total repayment amount and the way payments would be applied between interest and principal, was not clearly explained. I believe this constitutes deceptive and unfair lending practices, especially for a consumer living paycheck to paycheck, including medical hardship. Furthermore, I have been unable to access my account online over a year plus months to review my loan balance or payment allocation. The website repeatedly fails during password reset attempts, and despite contacting customer service, the issue has not been resolved. The only access I have is to a one-time payment portal that shows only the amount due and due date, without any transparency into how my payments are being applied. This lack of access appears to prevent me from fully understanding my loan status. * * Desired Resolution : * * Given that I have already paid approximately {$18000.00} on a {$14000.00} loan, I am requesting a fair and reasonable resolution in the form of an early exit from this loan. Specifically, I request : 1. Immediate review of the loan for compliance with fair lending practices 2. Consideration for settlement or full loan closure based on the amount already paid 3. Release of the remaining balance without further obligation, or a significantly reduced payoff amount 4. Full accounting of all payments made, including allocation between principal and interest 5. Immediate restoration of full online account access * * Additional Information : * * Continuing this loan under its current terms will result in nearly double repayment of the original loan amount for a vehicle that is no longer comparable in value. I believe I have already repaid the principal and a substantial amount of interest, and further payments would be excessive and financially harmful. I am seeking a fair resolution that allows me to exit this loan without continuing in a cycle of disproportionate interest accumulation. XXXX XXXX Account XXXX XXXX cc : XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation