Consumer complaint received 2026-05-01 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: TRANSWORLD SYSTEMS INC
State: KS

Complaint narrative:
Re : Dispute of XXXX Response I am writing to formally dispute the response provided by XXXX XXXX XXXX XXXX XXXX ( XXXX ) dated XX/XX/XXXX, which I find to be inadequate, non-responsive to the core issues raised in my complaint, and notably defective on its face. 1. The Response Confirms an Error Occurred XXXX acknowledges in their response that the loan was not adjusted properly. This is a significant admission. However, rather than explaining what the error was, when it occurred, how long it persisted, or what remediation is being offered, XXXX simply redirects blame to forbearance interest capitalization. An admission of error without any corresponding correction or accountability is not a resolution. 2. My Payment History Contradicts Their Explanation I have maintained documentation of my payments on this account since XXXX. Despite consistent payments over more than a decade, my balance has not decreased in a manner consistent with proper loan servicing. XXXX response attributes the balance entirely to forbearance interest capitalization, but provides no itemized accounting, no forbearance dates, and no interest calculations to substantiate this claim. I am prepared to submit my payment records and request that the CFPB require XXXX to reconcile their figures against them. 3. The Response Letter Itself Demonstrates a Lack of Good-Faith Investigation The response letter I received through the CFPB portal contains the following internal template instruction, printed in red text and clearly not intended for borrower review : add state language of the borrowers residence if theres any. This is not a minor oversight. The presence of this unredacted internal directive is definitive proof that XXXX did not conduct an individualized investigation into my account or complaint. This was a blanket form response generated without any meaningful review of my specific circumstances. A company that refuses to even proofread its official response to a regulatory agency is a company that has not taken my complaint seriously. There was no internal investigation. There was no genuine effort to understand what went wrong or why my balance has behaved as it has. XXXX simply sent a template l etter and called it resolved. 4. XXXX Would Not Have Reviewed This Account Without My Intervention XXXX response references a recent review that caught the improper adjustment. What XXXX does not disclose is that this review would never have occurred absent my complaints. I initiated a complaint with the XXXX XXXX XXXX, which prompted their review. Without that escalation, XXXX would have continued to allow this servicing error to persist indefinitely. Had I not brought this discrepancy to their attention after XXXX plus years of payments, they would have continued to scam me. This predatory lending practice would have gone on for basically my entire existence compounding, growing, and destroying my financial life and XXXX would have done nothing. The fact that a company only investigates and acknowledges wrongdoing when forced to do so by external pressure demonstrates a pattern of negligence, deception, and predatory servicing practices that the CFPB is designed to prevent. 5. Formal Demand for Complete Account Documentation Pursuant to my rights as a borrower, I am formally requesting the following from XXXX : A complete payment history from origination to present. A full accounting of all forbearance periods, including dates, interest accrued, and capitalization events. Documentation identifying the specific servicing error XXXX admitted to, including when it was discovered and what corrective action, if any, was taken. A copy of the master promissory note referenced in their response. 6. Renewed Demand for Full Loan Forgiveness Given the admitted servicing error, my documented payment history spanning over a decade, and XXXX failure to provide any substantive or verifiable accounting of the current balance, I am formally renewing my demand that this loan be discharged in full. I have made consistent payments since XXXX. The current balance does not reflect that history, and XXXX has not provided any documentation proving otherwise. 7. Preservation of Legal Rights XXXX has left me no administrative path to resolution. Their response is a stonewalling tactic designed to make me give up. I am therefore preserving my right to pursue legal action against XXXX for years of improper servicing, including violations of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and CFPB Act Section 1031 prohibiting unfair, deceptive, or abusive acts or practices. I will be consulting with a consumer protection attorney regarding potential claims and damages. I respectfully request that the CFPB require XXXX to provide a complete, itemized response with full supporting documentation addressing each point raised in this dispute.

Company response to consumer: Closed with explanation