Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Nelnet, Inc.
State: NC

Complaint narrative:
Subject : Formal Dispute of Inaccurate Late Payment Reporting on Student Loan Account I am writing to formally dispute an inaccurate late payment reported on my credit report related to my federal student loan account currently serviced by Nelnet. This derogatory mark, which indicates a late payment of 120+ days, is factually incorrect and constitutes a violation of my consumer rights under federal law.

At the time this alleged delinquency was reported, my student loan account was in a natural disaster forbearance due to the impact of XXXX XXXX, with forbearance granted from XX/XX/XXXX through XX/XX/XXXX. As per the U.S. Department of Educations policies, student loans placed in a natural disaster or emergency forbearance are not to be reported as delinquent to credit reporting agencies.

Despite this, the late payment was reported, and I contacted both the U.S. Department of Education and Nelnet to correct this error. I was reassured by both parties that the late payment would be removed from my credit file within 30 days. However, to date, no correction has been made, and the derogatory item remains on my credit report.

This incorrect reporting has caused a drop of over XXXX points to my credit score, severely affecting my creditworthiness and preventing me from purchasing a home. There are 15 accounts from the Department of Education/ Nelnet that is reporting this inaccurate information. Furthermore, my student loan account is currently in administrative forbearance, pending the start of my Income-Driven Repayment ( IDR ) plan in XX/XX/XXXX, with an expected payment amount of {$0.00}. 
This letter serves as a formal request for immediate investigation and removal of the inaccurate late payment reporting under my rights granted by the Fair Credit Reporting Act ( FCRA ) and related statutes. The following legal provisions are relevant to this case : Relevant U.S. Code Sections Supporting This Dispute : 15 U.S.C. 1681s-2 ( a ) Duty of furnishers to provide accurate information.

15 U.S.C. 1681s-2 ( b ) Duties of furnishers after receiving notice of dispute.

15 U.S.C. 1681c ( a ) ( 4 ) Prohibition of reporting outdated information.

15 U.S.C. 1681e ( b ) Requirement for maximum possible accuracy.

15 U.S.C. 1681i ( a ) ( 1 ) ( A ) Reinvestigation of disputed information.

15 U.S.C. 1681i ( a ) ( 5 ) ( A ) Duty to delete or modify information found to be inaccurate.

15 U.S.C. 1681g ( a ) ( 1 ) Full disclosure to the consumer of the information in their credit file.

15 U.S.C. 1681n Civil liability for willful noncompliance.

15 U.S.C. 1681o Civil liability for negligent noncompliance.

15 U.S.C. 1681b ( a ) ( 3 ) Permissible purposes of consumer reports.

15 U.S.C. 1681h ( e ) Limitation of liability for information provided with malice or willful intent to injure.

15 U.S.C. 1681m ( a ) Duties in connection with adverse actions.

15 U.S.C. 1692d Prohibition of abusive practices in debt collection.

15 U.S.C. 1692e ( 8 ) Communication of false credit information.

15 U.S.C. 1692f Unfair or unconscionable means to collect a debt.

I request that this erroneous information be promptly investigated, and that the incorrect late payment be permanently removed from all credit reports with XXXX, XXXX, and XXXX. I request a written confirmation of the completion and outcome of this dispute, including a corrected copy of my credit report.

Please consider this letter as notice under the FCRA.

Thank you for your prompt attention to this matter. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation