Consumer complaint received 2024-10-13 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
My account was frozen and I couldnt access my portal nor my money I was restricted from using my account in general I went to chase bank and informed them about my account being restricted the banker then informed me that On XX/XX/year> which was the same day my account got restricted the banker then informed me that someone went into a chase branch in XXXX  with a fake ID with my information on it and the person asked to get my account number when the bank teller asked the person personal questions thats when the person ran out the bank and left the fake ID behind so when I was told that I almost fainted and I was scared overall I started crying cause it felt like chase bank wasnt trying to help and they kept asking me questions where was I at recently and if I ever went out of town I informed the bank teller that I just got back from XXXX XXXX  and I mentioned to check my bank statements if she thought I was lying once she checked she told me to come back at XXXX so I could speak to the manager and I could get more information regarding my account so I did that I came back at XXXX and then the XXXX told me that someone was trying to get in my account and they used a fake ID and wasnt successful to access my account. I told the bank that I wanted to make a police report and they told me NO that there was no need to make one cause they werent successful in touching my money so therefore they only thing chase could do is give me money from my account enough while the investigation is going on and they changed my account and routing number and changed my XXXX  banking to private client and it took me calling chase bank XXXX and no one seem to help fast forward to XX/XX/year> this time they actually were successful in getting my money and this is after the fact they had already hacked me the first time they took XXXX out my bank once I received an overnight shipping from XXXX it was an empty box inside of another empty box inside that box there was empty envelope with the same name that hacked me on XX/XX/year> XXXX XXXX  was the name and then I found out it was someone from chase bank and thats all they told me they were so rude to me they made me cry and till this day am scared and Ive been going to therapy I was never treated so badly by any place let alone any bank so am sure they have all the calls recordings so am sure they can pull out all my record I never want to ever deal with any bank I dont trust them and Im going through a lot because of that I just want to make sure those people get in trouble for their negligence regarding my account I had to move outta XXXX back to XXXX  where I couldnt be at my parents so I moved outta XXXX and I moved in to the XXXX in XXXX XXXX and it was extremely expensive and I have all the paperwork regarding my bank account which is closed now and I owe them I want to sure chase bank for negotiations on their part. 


Feel free to call me anytime thank you XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation