Consumer complaint received 2019-09-19 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Wells Fargo mortgage department should be fined for defrauding consumers. They are trying to swindle me. They are violating so many federal codes in regards to my current mortgage with Wells Fargo. 

They need to be thoroughly investigated by your investigative team because Im sure they have swindled many borrowers. 

XXXX XXXX from the loan modification department for Wells Fargo mortgage is violating federal law. 

XXXX XXXX from the executive department for Wells Fargo mortgage is violating federal law. It took XXXX XXXX 30 days just to work and respond to my case and it was crucial that she worked on my case in a short time in a speedy reasonable time because I was in the reentry department for foreclosure with Wells Fargo. 

XXXX XXXX from the executive department for Wells Fargo mortgage is violating federal law. 

Especially XXXX XXXX, she never returned my call or clarified anything to me and it was crucial for her to return my call because I was in the removal process for foreclosure. She gave me a lot of false information and misrepresented a lot of communications with the underwriting team. 

Ive been asking them for 3 weeks to give me a one page letter that my account is current and Im not past due and that my next payment is not due until XX/XX/2019. Ive asked them several times for this letter and they have refused this letter. Thats all the letter needs to say. Wells Fargo is violating my rights as a consumer and should be fined heavenly for this violation. 

Therefore, I am requesting a thorough investigation into Wells Fargos Loan Modification Department, their underwriting department and their Executive office for violating Federal Law and not giving me, the consumer, a letter stating that Im current on my mortgage that I have repeatedly requested. 

Plus, I asked XXXX XXXX in the Executive Department several times for a separate letter by itself stating that my account is current and she refused that. 

All the people Ive mentioned above and Wells Fargo should be ashamed for treating me this way and this horribly. They show a lack of respect and they have no conscious regard for a human being. Im a United States Veteran. I served my country as a military service member to protect the civil liberties that they enjoy and this is the thanks I get, for Wells Fargo Bank to swindle me and defraud me and cant even give me a letter of my current mortgage status. Please tell the CEO OF WELLS FARGO BANK of whats going on because they will not let me talk to the CEO and I asked Wells Fargo several times to let me talk to their CEO. 

One more thing Wells Fargo is lying on my credit report because I was in forbearance for the months of XXXX, XXXX, XX/XX/2019, and paid a lesser monthly mortgage payments for those months. Please see attached Wells Fargos lie on my credit report. But Wells Fargo fraudulently deleted the forbearance statement on my credit report and the payments that I made for those 3 months because they wanted to show financial institutions false information that I was late for 6 months and that was not true, so I couldnt get approved anywhere for credit because of Wells Fargo fraudulently credit reporting. Wells Fargo wanted to ruin my life and they took things personal because I complained to the Managers on several occasions. 

Thank you. Could someone please call me from your XXXXonsumer Protection office XXXX. Thks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation