Consumer complaint received 2025-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I am filing this complaint against Equifax for continuing to report an inaccurate and outdated balance on my XXXX account despite timely payment, documentation, and a completed dispute. On [ insert payment date ], I submitted full payment of my XXXX credit card balance via debit card, which processes immediately and does not follow traditional ACH or check hold times. XXXX generated a statement with a {$220.00} balance that same day, even though my payment was made before XXXX. Their internal policy claimed payments made after XXXX XXXX  are not counted toward the statement this is not disclosed publicly, is not governed by actual settlement time, and is misleading to consumers who use debit payments. 

I disputed this with Equifax and provided clear proof of payment before the statement was generated, including timestamped screenshots of my debit card transaction. Despite this, Equifax completed the dispute and still allows XXXX to report the {$220.00} balance a balance that was never valid by the time the statement was issued. This inaccurate data is directly suppressing my XXXX credit score with downstream consequences affecting my lending decisions and current credit applications. The {$220.00} balance is now the only thing interfering with my recovery to my score. 

Under the Fair Credit Reporting Act ( FCRA ), both furnishers and consumer reporting agencies are required to ensure the maximum possible accuracy of all information they report ( 15 U.S.C. 1681e ( b ) ). Further, under Section 623 ( a ) ( 2 ) of the FCRA, furnishers are required to promptly update or correct inaccurate or incomplete information, and under Section 611, Equifax is required to conduct a reasonable reinvestigation of disputed information. Reporting a balance that was paid in full before the statement cutoff especially when using an immediate debit card payment and failing to remove it after a full dispute process, fails the reasonableness standard.

This is not a harmless error I have experienced score suppression, ongoing loss of credit opportunity, and frustration due to continued misreporting. I am requesting the following : 1. Immediate correction, suppression, or deletion of the {$220.00} XXXX balance from my Equifax file. 
2. A full audit of the dispute process XXXX  followed, to determine why this inaccurate data was allowed to remain.

3. A written acknowledgment that Equifax will ensure any future payments made with debit cards on the same day will be evaluated for accuracy based on actual payment timing and not arbitrary furnisher policies. 

I am attaching : Proof of payment with timestamp XXXX statement showing the balance Screenshots of current Equifax report with balance Any email communication with XXXX admitting their XXXX policy Thank you for investigating this matter thoroughly and ensuring my Equifax report reflects accurate and up-to-date information in line with FCRA obligations.

Company response to consumer: Closed with explanation