Consumer complaint received 2023-12-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I am writing this letter to formally dispute the denial of our Joint loan application, submitted on XX/XX/23, in the amount of {$250000.00} for XXXX XXXX XXXX XXXX. The applicants, including XXXX XXXX, XXXX XXXX, and XXXX XXXX we are deeply concerned about the denial considering our well-established financial credentials and creditworthiness. 

Upon reviewing the circumstances surrounding the denial of our loan application, we believe that XXXX XXXX XXXX be in violation of 12 CFR 1002.7, which outlines rules concerning extensions of credit. Specifically, the regulation stipulates that a creditor shall not refuse to grant an individual account to a creditworthy applicant on the basis of prohibited factors, including but not limited to race. We assert that our denial appears to be discriminatory, and we are seeking a comprehensive explanation regarding the decision-making process. 

2 of my co-applicants possess credit scores exceeding XXXX and maintain solid credit profiles. Additionally, our income levels far exceed the qualifications required for the loan amount sought. It is crucial to note that I, XXXX XXXX, currently face challenges with my credit score due to identity theft. I have ongoing legal litigation with TransUnion regarding this matter and have highlighted the non-compliance of TransUnion with CFPB regulations for victims of identity theft with police reports of the incident. I was able to resolve this issue with XXXX  and XXXX which scores are well over XXXX. 

Our collective professional backgrounds and financial stability should have positioned us as prime candidates for the loan. I am the XXXX XXXX XXXX XXXX XXXX XXXX  with a personal income exceeding {$150000.00}, seeking to establish a mental health clinic. XXXX XXXX is a XXXX XXXX XXXX with stable income from his services and is dedicated to addressing mental health issues, and XXXX XXXX is involved in the private sector in XXXX XXXX  with a credit score exceeding XXXX & with high level income. 

The denial of our loan, especially in the case of a XXXX-owned XXXX veteran, raises concerns of potential discrimination and violation of federal law as we applied in good faith. It is disheartening to believe that individuals with such strong financial standing and noble intentions are being denied without clear justification. This situation contradicts the principles of fairness and equality that our nation upholds. 

In accordance with the Fair Credit Reporting Act ( 15 USC 1681 - 15 USC 1681M ) and CFR Part 1002, we, the consumers, made our loan application in good faith. However, XXXX XXXX has failed to provide us with any reason for the denial that goes beyond our qualifications. We respectfully request a detailed explanation of the factors leading to our denial and the specific aspects of our application that did not meet the lending criteria. 

We expect XXXX XXXX to conduct a thorough review of our application and address our concerns promptly. Failing to provide a satisfactory response will leave us with no choice but to explore legal avenues and report the alleged discriminatory practices to the appropriate regulatory authorities. 

The rejection has inflicted considerable mental distress upon XXXX XXXX. XXXX denied as a XXXX XXXX veteran who aspires to pursue his American dream is truly disheartening. It brings tears to my eyes that XXXX XXXX, which claims to offer financing to licensed healthcare professionals, can deny someone seeking to contribute so much good to clients grappling with mental health issues. This situation seems to defy the principles of good faith and appears to be in violation of federal law lending practices, specifically discrimination practices as we applied in good faith. 

Laws in violation Equal Credit Opportunity Act 15 USC 1681 15 USC 1681M CFR Part 1002 Representative Handling our File : XXXX XXXX - XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation