Consumer complaint received 2024-09-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: TRUIST FINANCIAL CORPORATION
State: TX

Complaint narrative:
I opened a Business checking account with XXXX at the Truist branch at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. I presented an offer code to XXXX ( XXXX ) and he indicated I was eligible for the offer and said he would enroll my account. I brought it up several times throughout the meeting and he assured me that the offer code would be added. I left the branch and fulfilled the terms in the next days. The {$400.00} bonus was not applied to my account, so I called the branch, and after several attempts reached XXXX, who told me that the offer was never applied to my account. He then indicated that he enrolled the account in the offer, and I received confirmation of this to my email address. Although, I still never received the promotional bonus of {$400.00} for this account. I have tried to reach the branch many times, but I am always met with false promises of callbacks and follow-ups. Below are the terms for the offer as provided by
Truist : Truist Teammate Instructions : Enrollment in the promotion is required at the time of account opening and must be completed in the Promotions Center from XX/XX/XXXX through XX/XX/XXXX using Promo Code XXXX. 

Terms and Conditions for the XXXX Truist XXXX XXXX XXXX Checking Offer : XXXX : Offer Information : Open a new Truist Simple Business Checking or Dynamic Business Checking account online or in a branch from XX/XX/XXXX through XX/XX/XXXX and earn {$400.00} by making Qualifying Deposits* of {$1500.00} or more into your new account within 30 days of account opening.

Enrollment in the promotion is required at the time of account opening using promo code XXXX to be eligible for a promotion reward. Refer to the

Account Opening & Promotion Enrollment section below for instructions. *Qualifying Deposits for new business checking accounts exclude debit card credit transactions and NSF fee refunds. Deposits can be made on a one-time basis or cumulatively over the 30 days. Offer Eligibility : You must be a new Truist business checking client. To be considered a new business checking client, the business can not have an existing Truist business checking account or have closed a Truist business checking account within 180 days of the promotion start date ( i.e., on or after XX/XX/XXXX ), with the same Taxpayer Identification Number ( TIN ), including but not limited to an Employer Identification Number ( EIN ). The business account holder must be 18 years or older at time of account opening. The account holder can not be a non-resident alien. The business account holder must have a valid U.S. TIN. The businesss physical address must be located in one of the following states : AL, AR, FL, GA,

IN, KY, MD, MS , NC, NJ, OH, PA, SC, TN, TX, VA, WV or DC. The qualifying account must be opened in a Truist branch in one of the above-listed states or online. Reward Processing : The reward will be deposited to the new business checking account within 4 weeks after the qualification requirements have been met and verified. The new business checking account must be open and in good standing with a balance of at least {$0.00} at the time of Truist verification and until the reward is deposited in order to receive the reward. Only one newly opened business checking account per client is eligible to participate in this offer. Truist may report the value of any reward received to the IRS, as required by law. Any applicable taxes are the responsibility of the recipient. Reward Forfeiture : Reward forfeiture will occur if : ( 1 ) the business checking account is changed to an account type not included in this offer, ( 2 ) the business checking account is closed prior to the reward being deposited, or ( 3 ) the new business checking account has a {$0.00} or negative available balance at the time of qualification validation. Other Terms : Minimum opening deposit is {$100.00}. A monthly maintenance fee is applicable for Truist Dynamic Business accounts whose combined average relationship ledger balance is less than {$5000.00} ; the monthly maintenance fee is waived for accounts with a combined average relationship ledger balance of {$5000.00} or more. See Truist 's Business Deposit Accounts Fee Schedule for additional information. The offer is non-transferable and may not be combined with any other offers. This offer is subject to change and may be discontinued at any time. All promotional payouts
will be processed no later than XX/XX/XXXX, at which point this promotion and any related disbursements will be considered final, and no further disbursements will be made.

Online Account Opening & Promotion Enrollment Instructions : During the online application process, ensure the promo code XXXX is entered into the Promo Code field and accept the offer when presented. Accounts opened online without the Promo Code will not be eligible to participate in the offer.

Branch Account Opening & Promotion Enrollment Instructions : Visit your local Truist branch and ask the Truist representative to open an eligible account and enroll you in the XXXX Truist XXXX XXXX XXXX Checking Offer using promo code XXXX. 

Truist Bank, Member FDIC. XXXX, Truist Financial Corporation. Truist, Truist Purple and the Truist Logo are service marks of Truist Financial Corporation. 

Version XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation