Consumer complaint received 2024-04-13 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: Mercedes Benz Financial Services
State: SC

Complaint narrative:
I had taken the car on lease and almost at the end of lease I started shopping around to find the next car. 

As I went to dealer they propsoed to me that either they can offer me a new car with new lease or even can purchase my car from me and since the car prices have appreciated will provide me the $ and pay of all of my lease pending balance and I wont have to oay anything. 

I took the deal and completed the transaction. This was on XX/XX/XXXX. 

I received my full payment from XXXX, authorized Mercedes XXXX at XXXX, XXXX, NC- same place I purchased my vehicle from. 

My mercedes accounts at Mercedes Benz Financials was removed as I no longer had lease. 

After XXXX year, on XX/XX/XXXX when i applied for a new XXXX  loan, i was notified that I am still showing the leased car on my credit history. My lending company asked me to call XXXX to get a credit supplement and when through the process they pulled Mercedez Benz on phone, i was told I have a {$980.00} pending for early lease termination and transfer fees. This was a surprise as I sold the vehicle back to mercedez benz and I was assured that no additional balance is pending and I was even given a check of {$10000.00} and nowhehre in the bill of sale or any sales document it was noted by mercedes benz that I will have to make any paymnets. I have attached the sales deed copy for your reference. 

I have then contacted back the manage of the XXXX  and have asked him to llok into this matter but I am extremly disappointed with merceds benz financials and their sales XXXX  for making such a major mistake or deliberatly trying to make a fool of customers. 

Also I asked the lady on the phone to provide me information on pending balance and instead of sendin the statement, she sent me a notification to access the account. When i try to access the account, I receive an error message : " There are no active accounts linked to your MBFS profile. Please call ( XXXX ) XXXX for assistance, or add a new vehicle ( XXXX ). '' Based on this message I dont have any active vehicle or account so I dont understand the logic of pending balance if I dont have an active or deliquent credit. 

I tried to resolve the same at mercedes benz financials but they refused to resolve it and starting telling be clauses in the contract around transfer fees and early termination. My point is that I sold the vehicle back to them and they shoudl have discclosed at the time of sale and gioven me in wiritng that sale is not covering the full payment and pending payment, however I was made to believe that all payment if in full and final. If I would have known I woudl have to pay the extra money for a early temrination, I would have not sold them the vehicle and kept the vehicle longer or sold it to someone else later. 

I am extrmely disappointed with Mercedes for conducting in such a malicious practices.

Company response to consumer: Closed with explanation