Consumer complaint received 2025-08-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: VYSTAR CREDIT UNION
State: FL

Complaint narrative:
I am a victim of a scam that compromised my Vystar Credit Union accounts. Rather than investigating the fraudulent activity, Vystar immediately closed both my checking and savings accounts, causing significant financial distress and placing me in collection status. I believe Vystar 's actions were unjust, a failure of their duty of care, and a misapplication of legal standards. 

Background of the Incident : Date of Incident : XXXX XXXX. 

Description of the Scam : I was contacted by a scammer impersonating a Vystar representative who promised me a loan. Under the pretense of this legitimate-seeming offer, I was manipulated into providing account information. 

The Breach and Immediate Report : Unauthorized activity occurred on my accounts as a direct result of this scam. I immediately contacted Vystar Credit Union to report the fraud and seek their assistance. 

Vystar Credit Union 's Failure to Investigate : Immediate Account Closure : Upon reporting the fraudulent activity, Vystar Credit Union did not initiate a proper investigation. Instead, they took the immediate and drastic step of unilaterally closing both my checking and savings accounts. This action was taken without any apparent review of the circumstances, the nature of the scam, or the fact that I was the victim. 

Lack of Communication and Due Process : I was not given an opportunity to provide a detailed account of what happened or to cooperate with a fraud investigation. The credit union 's immediate closure of my accounts demonstrates a complete failure to exercise due diligence. This left me with no access to my funds and no way to manage my financial life. 

Financial Consequences : The immediate closure of my accounts created severe financial issues. [ Mention specific examples if you have them, e.g., missed bill payments, late fees, bounced checks, inability to pay rent or mortgage, etc. ]. This financial hardship was a direct and avoidable result of Vystar 's action. 

Why this is an Unjust and Unfair Practice : Misapplication of Law : Vystar Credit Union incorrectly cited " 15 U.S.C. 1692c '' to justify their actions. This statute is part of the Fair Debt Collection Practices Act ( FDCPA ) and has no bearing on the credit union 's responsibility to investigate fraud or their decision to close a member 's accounts.

Holding a Victim Accountable : By closing my accounts and placing me in collections, Vystar is treating me as the perpetrator rather than the victim of a scam. They have essentially penalized me for being targeted by a criminal.

Breach of Trust : As a member, I trusted Vystar Credit Union to protect my financial interests, especially in a time of crisis. Their decision to close my accounts without an investigation is a complete breach of that trust. 

Desired Resolution : I am requesting the CFPB to investigate this matter and compel Vystar Credit Union to : Reverse the closure of my accounts. 

Remove all related negative marks and the collection status from my credit report. 

Fully investigate the fraudulent activity and restore my accounts to the status they were in prior to the incident. 

Provide a clear and justified explanation for their decision, including their erroneous use of 15 U.S.C. 1692c.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation