Consumer complaint received 2024-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Complaint to the Consumer Financial Protection Bureau ( CFPB ) Subject : Erroneous Late Payment Reporting and XXXX XXXX XXXX by XXXX XXXX Summary : I am filing this complaint against XXXX XXXX for the erroneous reporting of late payments on my credit report, which has caused significant and unjust damage to my credit score. Despite multiple attempts to resolve the issue directly with XXXX XXXX, they have refused to correct their mistake, leading to ongoing financial harm. 

Details : Initial Late Payment Error ( XX/XX/XXXX ) : On XX/XX/XXXX, I made my monthly loan payment to XXXX XXXX, well before the due date of XX/XX/XXXX. However, the payment sat pending in XXXX XXXX payment portal until XX/XX/XXXX. On XX/XX/XXXX, despite the payment being made on time, XXXX XXXX incorrectly reported a late payment. 
I immediately contacted XXXX XXXX, providing evidence that my payment was submitted on time. Nevertheless, they refused to reverse the late payment, resulting in a significant and unwarranted impact on my credit score. 
Request for Extension and Additional Late Payment ( XX/XX/XXXX ) : On XX/XX/XXXX, due to economic hardships and unexpected vehicle issues, I requested an extension on my payment from XXXX XXXX. They agreed to the extension, provided that I paid {$150.00} in interest, which I promptly paid before the new due date. 
Despite my compliance and efforts to avoid another late payment, I was notified on XX/XX/XXXX, that XXXX XXXX had again reported a late payment on my credit report. This reporting is entirely unjustified, as the extension was granted to prevent exactly this outcome. 
Impact : The erroneous late payments have caused a catastrophic XXXX drop in my credit score. 
This has not only affected my financial standing but also caused significant emotional distress, as I have consistently paid my loan on time for many months. 
Legal Grounds : XXXX XXXX  actions violate the Fair Credit Reporting Act ( FCRA ) under 15 U.S.C. 1681, which requires that furnishers of information ensure the accuracy and integrity of the data they report to credit agencies. 
Additionally, their refusal to correct this clear error is a violation of the Fair Debt Collection Practices Act ( FDCPA ) under 15 U.S.C. 1692, which protects consumers from unfair and inaccurate credit reporting practices. 
Request for Resolution : I respectfully request that the CFPB intervene to ensure XXXX XXXX corrects these erroneous late payments on my credit report. 
I also seek compensation for the damage to my credit score and assurance that XXXX XXXX will adhere to accurate and fair reporting practices in the future. 
Attachments : ( Include any relevant documentation such as payment receipts, communications with XXXX XXXX, and credit reports showing the impact on your score. ) Conclusion : XXXX XXXX refusal to correct their mistake has caused significant and ongoing harm. I seek the CFPBs assistance in resolving this matter fairly and restoring my creditworthiness.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation