Consumer complaint received 2026-03-30 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CAINE & WEINER COMPANY, INC.
State: GA

Complaint narrative:
I am responding to the companys reply, which fails to address the core issue. As stated previously, the main problem with : contentReference [ XXXX ] { XXXX } is the inability to communicate effectively by phone. I made multiple attempts to resolve this account in good faith, including at least seven calls to the numbers provided : ( XXXX ) XXXX, ( XXXX ) XXXX, and ( XXXX ) XXXX. These attempts were unsuccessful due to repeated call disconnections, automated system loops without access to a live representative, and refusal to transfer me to someone authorized to discuss or negotiate the debt. On one occasion, I was asked to provide my credit card information before any terms, balance validation, or settlement offer were presented. Instead, I was directed toward enrollment in a {$100.00} voucher program, which is unrelated to debt resolution and raises serious concerns about the legitimacy and conduct of this collection process. I never received any written validation of the debt, settlement terms, or documentation to support the balance allegedly owed from Caine & Weiner : The companys response does not resolve these issues and simply repeats the same ineffective contact methods that have already failed multiple times. Given the lack of proper validation, the inability to communicate transparently, and the concerning practices described above, I do not trust this company and can not verify the legitimacy of this account. I dont trust the company with my payment method and I need the collection out of my credit score. Previous complain : I am requesting that this account be removed from my credit report due to failure to validate and inability to provide a fair and transparent resolution process. I have attempted to resolve a collection account from Caine & Weiner for a debt originally from XXXX XXXX. I called seven times to discuss and negotiate the debt, but was unable to reach a human representative or get a clear settlement offer. On my first two calls, the agents hung up on me as soon as I said I wanted to resolve a debt reported on my credit report. On three separate calls, I was stuck in a loop with the automated system ( AI/robot ), which asked for my phone number, promised to transfer me to a live person, and then sent me back to the start without ever connecting. On my final attempt, a representative refused to transfer me to someone authorized to negotiate the debt unless I first gave my credit card information. This was before any terms were presented or agreed upon. Instead, they tried to enroll me in a {$100.00} voucher program, which I had heard in a pre-recorded message. I never received any written offer or documentation regarding the balance or possible settlement. I believe this is an unfair and deceptive practice, and I am trying to resolve this debt responsibly, but I am being blocked and manipulated. The phone numbers I called were : ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX This behavior is unacceptable and violates my right to fair and transparent debt collection.

Company response to consumer: Closed with explanation