Consumer complaint received 2026-01-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: WA

Complaint narrative:
In XX/XX/year> Citibank closed my account with a little over {$3000.00} in it and told me it was for fraud which they end up being no fraud in my account whatsoever told me that it would take XXXX to XXXX days to receive my funds that were in my account from the closeout account and waited XXXX days. Nothing came spoke to them again in beginning of XXXX and they told me XX/XX/XXXX would be the latest that I would receive the check for my closed out funds I waited XXXX came nothing came. I called them back several times over the next couple months. I was just giving the runaround over and over and over finally, XX/XX/year>. They called and left me a voicemail saying I need to call and verify some account information so they can get my funds sent to me. Finally I called verified that information and they told me it was XXXX to XXXX  days and I will receive my funds in check form in the mail well XXXX to XXXX  days past. I waited about XXXX  days called them back found out that the new address that I gave updated they spelled it wrong supposedly and my funds never got sent out because the address was invalid. Then they supposedly sent it out again waited another XXXX weeks nothing ever came called him back again. Told me some other runaround so then I told him they need to do a next day by XXXX or XXXX or something because this is unacceptable and at that point it was beginning of XXXX finally about XXXX XXXX. They sent it out next day through XXXX with the incorrect address after updating my address about XXXX times for them and verifying it send it to my old address. Its set there floating around for about XXXX  days with XXXX. I called Citibank back. They gave me a tracking number. I tracked it and noticed that oh well they did next day out on the XXXX and it shouldve been the XXXX but they put the incorrect address so it wasnt able to be delivered and was sending back to sender so then they receive the check back XXXX XXXX by XXXX XXXX  got delivered back to them Ive spoke to them XXXX XXXX they told me theyre gon na cancel it and reissue it to the correct address with the next day and call back in XXXX business days to get a updated tracking number. I waited a few extra days. I called them back today which is XXXX XXXX and was told that theres no new tracking number yet they are still waiting for a response when theyre back in team spoke to supervisor named XXXX . He explained to me that theres nothing that they can do. They have to wait for a response in the back in team, I explained to him that this is just unacceptable about how were coming up on almost a year since they close my account out for no reason my funds they withheld. Its been many problems for me. Im a XXXX woman. I verified everything and done everything on my part. Theres no reason for this. It just straight negligence theyre giving me false misleading information. They violated in my rights as consumer and Im just playing the waiting game. Ive been patient enough. I just want my funds returned to the correct address that Ive spent hours and hours and hours on the phone, repeating myself and giving them the correct address verifying it over and over to just still be here playing the waiting game promise that theyre gon na call me back in XXXX to XXXX hours to let me know an update if there is an update and go from there I think Ive been patient enough. I feel like my rights are being violated. I feel like theyre illegally withholding my funds from me. Theyre being negligent with sending my funds to the incorrect address when theyve been updated and told several dozen times now the new address and it seems like no ones competent up there to be able to do step a b and c together and Im fed up at this point. I read online that this is a very common thing with Citibank I guess and they do this to a lot of people and I feel like they need to be told that this is illegal and the things that theyre doing is wrong and this is not fair and they need to return my money immediately. They should not be able to get away with this kind of treatment to the consumer for no reason at all but yet they have for years now. I guess they are above federal regulations and laws?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief