Consumer complaint received 2026-03-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: MI

Complaint narrative:
* * Complaint Against Wells Fargo Request for Documentation Regarding Alleged Wire Recall * * I am filing this complaint because XXXX XXXX XXXX informed me that Wells Fargo requested the return of a previously settled wire transfer, yet no documentation supporting that claim has been provided. On or about XX/XX/XXXX, XXXX XXXX XXXX froze activity on my account and demanded the return of funds from a wire transfer that had settled approximately three weeks earlier. XXXX representatives stated that this action was taken because Wells Fargo had requested that the wire be returned. However, when I asked Chase to provide documentation supporting this claim, they refused and stated they would not provide any records without a court order. Because Chase has explicitly stated that Wells Fargo initiated this request, I am seeking confirmation and documentation directly from Wells Fargo regarding whether such a request was made. Wire transfers processed through the U.S. banking system, including the XXXX XXXX XXXX, are generally considered final once settled except in limited circumstances involving documented fraud claims or formal recall procedures between financial institutions. Accordingly, if Wells Fargo initiated a request to reverse or recall a previously settled transfer, there should be documentation reflecting that request. I am requesting that Wells Fargo provide the following : 1. Any communication sent to XXXX XXXX Bank requesting the return or recall of the wire transfer referenced above. 2. Any fraud claim, investigation, or complaint associated with this transaction. 3. Any internal records, case files, or compliance notes referencing this matter. 4. Any third-party reports or databases relied upon in making such a request. If Wells Fargo did not request the return of this transfer, I request written confirmation of that fact so that the record can be corrected regarding the statements made by XXXX XXXX XXXX. This request is necessary for me to understand the basis for the actions taken against my financial accounts and to determine whether inaccurate or unverified information was used to justify those actions. I request that Wells Fargo provide a complete and substantive response addressing whether such a request was made and the documentation supporting it. This is the copied response from XXXX : Company responded Status Company responded on XX/XX/XXXX Response type Closed with explanation Company 's Response We appreciate you taking the time to share your feedback. Our goal is to provide exceptional service, and we apologize if we did not meet your expectations. We reviewed all available systems and can not locate any transactions posted to your account ending in XXXX from XXXX XXXX. Please provide the specific amounts and dates of the transactions in question. We will review your concerns further once we receive this information. We confirmed that a recall was requested by the sending bank on XX/XX/XXXX, for the incoming wire transfer of {$4900.00} received on XX/XX/XXXX. We contacted you via secure message on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, to request debit authorization. Because we did not receive a response, and the recall was denied. The funds have not been debited from your account. We also confirmed that you initiated the wire transfer. For further assistance, please contact Wells Fargo, where the wire transfer and recall were initiated. We have enclosed our previous correspondence dated XX/XX/XXXX for your reference. We also confirmed that there are two online profiles associated with your personal information. One profile has not been accessed since XX/XX/XXXX, and is currently blocked. The other profile is active and shows recent logins. We respectfully decline your request for our internal notes, comments, or documentation. If an investigation is initiated, we will cooperate with law enforcement agencies and the courts should they contact us. Your concerns about your investment account have been referred to our affiliate, XXXX XXXX XXXX XXXX ( XXXX ) for review. XXXX will respond to you directly. Attachments XXXX, XXXX final letter XXXX ( XXXX KB )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation