Consumer complaint received 2025-09-11 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: U.S. BANCORP
State: MN

Complaint narrative:
On XX/XX/year> I, XXXX XXXX requested a XXXX money transfer in the amount of {$2100.00} from XXXX XXXX XXXX XXXX XXXX XXXX XXXX does her banking with XXXX XXXX, and I do my banking with US BANK. 

The request was honored by XXXX XXXX XXXX with XXXX XXXX that same day XX/XX/year>. 

On XX/XX/year>, XXXX XXXX XXXX received a confirmation notification from her banker XXXX XXXX which stated that the requested amount for {$2100.00} had been submitted by XXXX XXXX XXXX  to be deposited into XXXX XXXX bank account with US BANK ( SEE copy of that confirmation notice ). 

The XXXX XXXX XXXX  confirmation number for this XXXX transaction on XX/XX/year> is : XXXX. 

I, XXXX XXXX did not receive the money transfer in the amount of {$2200.00} from XXXX XXXX XXXX XXXX although it had been documented that was sent ( Referencing confirmation receipt for the amount of requested amount of {$2100.00} ). 

I, XXXX XXXX contacted my bank on XX/XX/year>, which is US BANK and inquired about the trasfer of XXXX funds referenced according to XXXX XXXX XXXX XXXX confirmation notice ). My bank, US Bank informed me, XXXX XXXX that it may take a couple days. 

On XX/XX/year>, I received an email notification from my bank ( US Bank ) stating that a XXXX transaction to trasfer fund to my account had been attempted, but the funds were unable to be deposited ( SEE COPY OF TAT NOTIFICATION ). 

After numerous calls and three ( 3 ) filed complaints between US Bank and XXXX XXXX XXXX  I, XXXX XXXX have not received my XXXX transfer of funds from XXXX XXXX XXXX XXXX XXXX banking account which is XXXX XXXX XXXX This continued over a period of twenty six ( 26 ) consecutive days. Subsequent the twenty six ( 26 days of iquiiry, I received a letter from my bank ( US Bank ) stating that they did not have the {$2100.00} attempted XXXX transfer ( SEE COPY OF THE US BANK LETTER ). 

In concurrence with this issue, XXXX XXXX XXXX did file a complaint with XXXX XXXX to find out where the attempted XXXX transfer of funds in the amount of {$2100.00} ( Over this period of twenty six ( 26 ) consecutive days ) not been returned to her account, and why the XXXX funds for {$2100.00} had not been deposited into XXXX XXXX US BANK account. 

I did receive a notification from US BANK XXXX stating that funds had been submitted for a XXXX transfer from XXXX XXXX XXXX, but US BANK was unable to deposit the funds and that US BANK was working to return the funds to XXXX XXXX XXXX XXXX  XXXX XXXX account. 

To date, XX/XX/year>, I, XXXX XXXX XXXX XXXX XXXX XXXX XXXX have XXXX any funds deposited into our banking accounts. 

So, now it has been more than twenty six ( 26 ) days since the XXXX transaction was approved and attempted between the sender XXXX XXXX XXXX, and the intended recipient XXXX XXXX XXXX there has been no transfer of funds or returned funds. 

After speaking with numerous banking representatives between XXXX XXXX on behalf of XXXX XXXX XXXX and XXXX XXXX XXXX US BANK XXXX this issue has not been resolved. 

I would like this issue resolved soon. It was a {$2100.00} XXXX request and these funds are still missing as of today, XX/XX/year>.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation