Consumer complaint received 2024-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: AR

Complaint narrative:
Account type : XXXX Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$26000.00} No. of Months ( terms ) : XXXX 75 Month ( s ) Past Due Amount : XXXX {$26000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} XXXX Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Customer unable to locate consumer Charged off account XXXX  : The errors I see in my credit report are not just concerning. They also raise doubts about the reliability of reporting. It is essential, at this time for you to review and erase inaccurate information from your records to meet or surpass industry standards. If these inaccuracies are not promptly addressed it will further undermine trust in the reliability of your system. 



Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$2000.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$2100.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$2100.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} XXXX Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account has been closed due to inactivity. Unpaid balance reported as a loss by the credit grantor. 
XXXXXXXX XXXX  It appears that you have ignored the directives found in 15 U.S. S. Section 1681i of the code. 
Neglecting individual disputes or challenges is not only unprofessional but, against the law. I anticipate action, on your behalf. Please thoroughly examine each discrepancy handle them as required by law and purge the report by removing any information. 
The requirement for accurate and compliant reporting is non-negotiable and paramount. It's a legal mandate, not just a fundamental principle. Every data point reported reflects on our duty to those it represents. Ignoring these obligations leads to serious and far-reaching consequences. 
Immediate action on discrepancies and inconsistencies is not just important, it's imperative. Adhering to standards in data reporting isn't a choice it's a necessity. Because the credibility of the entire system depends on our reporting process being meticulous, it is essential. 
Data must be beyond reproach, embodying accuracy, precision, and strict adherence to norms. Reporting entities must uphold the utmost integrity of information. It is important not to undervalue this serious obligation. 
Moving forward, preserving data integrity needs to be our top priority. Any failure to do so will be obvious and unacceptable. Maintaining the greatest standards is not only necessary, but also vital. 
I hope this matter receives the serious attention it needs. Following our instructions to the letter is expected and necessary immediately. 
Warm regards. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$100000.00} No. of Months ( terms ) : XXXX 48 Month ( s ) Past Due Amount : XXXX {$100000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Responsible in Case of Default Creditor Type : Auto Financing Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Subscriber reports dispute resolved consumer disagrees. Unpaid balance reported as a loss by the credit grantor. 
XXXX XXXX Observing possible inconsistencies in the representation of my account worries me. Take prompt action to remove any noncompliant information from my files. 


Account type : XXXX Family support Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$7300.00} No. of Months ( terms ) : XXXX 1 Month ( XXXX ) Past Due Amount : XXXX {$7300.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : State Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. 
XXXX I have read your report and found issues that call into question the legitimacy of your organization. It's important to pay attention to these departures from the norm. It is imperative that you act, adhere to the rules, and rebuild trust by getting rid of all false information. 


Account type : XXXX Unknown credit extension, review, or collection Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$640.00} No. of Months ( terms ) : XXXX 1 Month ( XXXX ) Past Due Amount : XXXX {$640.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Bulk Purchase Finance Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. 
XXXX XXXX XXXX Finding discrepancies in my account that go against the main industry guidelines Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$800.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeo ff Balance Owed : XXXX {$1000.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$1000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Bank Credit Cards Payment Amount : XXXX {$0.00} 2 Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account was in dispute now resolved reported by subscriber. Unpaid balance reported as a loss by the credit grantor. 
XXXX XXXX When assessing the accounts on my profile, I don't hold any expectations regarding adherence to accepted industry standards. Any account that doesn't fit these requirements ought to be deleted right away. 



Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$500.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeo ff Balance Owed : XXXX {$0.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Bank Credit Cards Payment Amount : XXXX {$0.00} 2 Year XXXX XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account has been closed due to inactivity. Unpaid balance reported as a loss by credit grantor. 
XXXX XXXX XXXX People 's XXXX in your institution is severely damaged by the inconsistencies in the data that was reported. In order to uphold industry standards, it is imperative to resolve these disparities. The instruction is simple : erase the mistakes and restore your trust in your systems. 


Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$5000.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeo ff Balance Owed : XXXX {$2600.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$2600.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Bank Credit Cards Payment Amount : XXXX {$0.00} 2 Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account was in dispute now resolved reported by subscriber. Unpaid balance reported as a loss by the credit grantor. 
XXXX You are required to verify that the account complies with the given requirements. If there isn't any consistency, I anticipate that this account will be deleted from my files right away. 


Account type : XXXX Government overpayment Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$360.00} No. of Months ( terms ) : XXXX 1 Month ( XXXX ) Past Due Amount : XXXX {$360.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : State Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. 
DFAS-IN Trust is undermined by the reports ' inconsistencies, which are made clear by your records. Cast doubt on your compliance with industry standards. It is imperative that you take action to fix these errors in order to uphold these standards. Address the issue at hand, remove the errors, and rebuild trust in your procedure. 


Account type : XXXX Secured loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Late 60 Days Balance Owed : XXXX {$0.00} No. of Months ( terms ) : XXXX 12 Month ( XXXX ) Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : All Banks Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX XXXX I require a thorough explanation proving that the account satisfies XXXX XXXX requirements. You must immediately delete the account from my records if you are unable to produce this documentation or if an inconsistency is found. 


Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charge off Balance Owed : XXXX {$6300.00} No. of Months ( terms ) : XXXX 1 Month ( XXXX ) Past Due Amount : XXXX {$4800.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Bank Credit Cards Payment Amount : XXXX {$0.00} 2 Year History XXXX XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account has been closed due to inactivity. Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. Unpaid balance reported as a loss by the credit grantor. 
XXXX Data reporting standards must be followed, and the way you are currently handling it seems to go against these guidelines. Building trust is more important than being accurate. It is my recommendation that you review your procedures, correct any errors, and take action to remove false information. 


Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charge off Balance Owed : XXXX {$8200.00} No. of Months ( terms ) : XXXX 1 Month ( XXXX ) Past Due Amount : XXXX {$6600.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Bank Credit Cards Payment Amount : XXXX {$0.00} 2 Year XXXX XXXX XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Account has been closed due to inactivity. Account seriously past due date/account assigned to attorney, collection agency, or credit grantor 's internal collection department. Unpaid balance reported as a loss by the credit grantor. 
XXXX I require verification that the provided account satisfies all requirements in full. You'll have to remove the account from my report if you can't provide this verification. 


Account type : XXXX Credit Card Account Status : XXXX Closed Credit Limit : XXXX {$7500.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$8000.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$8000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} 2 Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Subscriber reports dispute resolved consumer disagrees. Unpaid balance reported as a loss by the credit grantor. 
XXXXXXXX XXXX In the accounting industry, accuracy and compliance must be maintained. Accounts must be deleted from my report if there is even the slightest indication of false information. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$0.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Responsible in Case of Default Creditor Type : Auto Financing Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Subscriber reports dispute resolved consumer disagrees. Unpaid balance reported as a loss by credit grantor. 
XXXX XXXX  Delivering information with exactitude is the task at hand providing information is not the goal. I would put my reputation and that of others in danger if I didn't comply. Please check the information, carefully examine each entry, and remove any mistakes. Prove that you are committed to maintaining the reporting standards. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$0.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Responsible in Case of Default Creditor Type : Auto Financing Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Subscriber reports dispute resolved consumer disagrees. Unpaid balance reported as a loss by credit grantor. 
XXXX XXXX  About this account, I formally ask that you verify that you are adhering to the benchmarks. The only course of action, if I am unable to produce verification, is to delete the aforementioned account from my records. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$0.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Responsible in Case of Default Creditor Type : Auto Financing Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Subscriber reports dispute resolved consumer disagrees. Unpaid balance reported as a loss by the credit grantor. 
XXXX XXXX The specifics don't matter. It has to do with maintaining the standard of compliance reporting that our sector demands. I implore you to scrutinize every detail and go beyond following the rules. If any errors are found, they must be fixed and eliminated. 


Account type : XXXX Unsecured loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$14000.00} No. of Months ( terms ) : XXXX 60 Month ( XXXX ) Past Due Amount : XXXX {$14000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} 2 Year XXXX XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Unpaid balance reported as a loss by the credit grantor. 
XXXX XXXX The foundation of transparent reporting falls apart if we undervalue these standards. You have a responsibility to enforce strict adherence. If there are any inconsistencies, the account that is involved needs to be removed from my report right away. 


Account type : XXXX Account Status : XXXX Closed Credit Limit : XXXX Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$29000.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Other Collection Agencies Payment Amount : XXXX 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX XXXX & XXXX Beyond mere adherence, following state laws involves upholding integrity and confidence among those involved in your organization. I demand that any accounts that don't meet these requirements be immediately removed from my report. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$24000.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$24000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Auto Financing Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX First payment never received. Unpaid balance reported as a loss by the credit grantor. 
XXXXXXXX XXXX XXXX It makes sense to doubt the accuracy of the entire report when such obvious mistakes are found in the account. I must remove the account from my record if there isn't an immediate and comprehensive verification. 


Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$21000.00} No. of Months ( terms ) : XXXX 66 Month ( XXXX ) Past Due Amount : XXXX {$21000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} 2 Year XXXX XXXX XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Unpaid balance reported as a loss by the XXXXredit grantor. 
XXXX XXXX Your report 's current state, which is riddled with contradictions, calls into question the reliability of the reporting. Please take note that these are grave breaches of trust rather than simple errors. To effectively address these issues and remove any inaccurate information, you must act quickly. 

Account type : XXXX Auto Loan Account Status : XXXX Closed Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$53000.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$53000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : All Banks Payment Amount : XXXX {$0.00} 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Unpaid balance reported as a loss by the credit grantor. 
XXXX XXXX XXXX Upholding data accuracy is required by industry standards, not just as best practice. Accounts that don't follow these stringent guidelines are not only inaccurate, but also non-compliant. As such, they have to be deleted right away. 


Account type : XXXX Account Status : XXXX Closed Credit Limit : XXXX Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Charg eoff Balance Owed : XXXX {$1100.00} No. of Months ( terms ) : XXXX Past Due Amount : XXXX {$0.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX Account Description : Individual Creditor Type : Other Collection Agencies Payment Amount : XXXX 2 Year History : XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX XXXXXXXX XXXX Your report 's credibility is at risk due to the disparities found within it. These are serious infractions rather than simple errors. I demand that this dispute be acknowledged and that false information be removed as soon as possible. Less than that would be disobeying your obligations. 


Account type : XXXX Auto Loan Account Status : XXXX Open Credit Limit : XXXX {$0.00} Date Opened : XXXX XX/XX/XXXX Payment Status : XXXX Collection/Chargeoff Balance Owed : XXXX {$26000.00} No. of Months ( terms ) : XXXX 75 Month ( XXXX ) Past Due Amount : XXXX {$26000.00} Date of Last Activity : XXXX XX/XX/XXXX Date Reported : XX/XX/XXXX Date of last Payment : XXXX XX/XX/XXXX Account Description : Individual Creditor Type : Credit Unions Payment Amount : XXXX {$0.00} 2 Year History XXXX XXXX XXXX ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) XXXX : ( XXXX ) Comments : XXXX Unpaid balance reported as a loss by credit grantor. Credit grantor can not locate consumer. 
XXXX My credit report has errors that are more than just worrisome. Additionally, they cast question on the accuracy of the reporting. Now more than ever, you must go over and remove false information from your records in order to either meet or exceed industry standards. If these errors are not quickly fixed, confidence in your system 's dependability will be further damaged.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation