Consumer complaint received 2024-07-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Delays in the application process
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I received a letter from XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX ( see attached ) stating that she was conducting thorough research to provide me with a response by XX/XX/XXXX, XXXX! With that, XXXX XXXX responded to CFPB, " XX/XX/XXXX - We've been unable to establish contact with our customer, XXXX XXXX. We'll need additional time to ensure we fully address all the concerns brought to our attention and provide a thorough response. We appreciate your patience as we finalize our research. 
My Comments : She reported to CFPB Case was closed and CFPB misreported my cell phone, ( now corrected ) but my email address was correct [ XXXX ]. She made no effort to contact me, even after I brought this to her attention. Since XXXX, the lies and delays in my request to refinance my loan, since my former wife personally declared bankruptcy started foreclosure by Wells Fargo, as explained in my original claim ( XXXX ). Lying is a systemic culture promoted, at Wells Fargo, NA. 
XX/XX/XXXX - Thank you for the opportunity to address your concerns about foreclosure and attempts to reach you. We were able to confirm XXXX XXXX  was the servicer at the time of foreclosure action on your property. For assistance with your concerns, please contact XXXX XXXX. Please be advised, we attempted to reach you by telephone as our goal is to connect with our customers if we are able, to ensure we best understand a customers concerns. Here are important details wed like you to know. We are not the servicer of your account. 
My Comments : I restate the above She reported to CFPB Case was closed and CFPB misreported my cell phone, ( now corrected ) but my email address was correct [ XXXX ]. She made no effort to contact me, even after I brought this to her attention. Since XXXX, the lies and delays in my request to refinance my loan, since my former wife personally declared bankruptcy started foreclosure by Wells Fargo, as explained in my original claim ( XXXX ). Lying is a systemic culture promoted, at Wells Fargo, NA. 
Further Comments : I provided, ( XXXX ) unequivocal proof from the Georgia Superior XXXX XXXX XXXX attached ) that Wells Fargo was the servicer and held the Mortgage Deed on my property located in XXXX, Georgia. I restate, Lying is a systemic culture promoted, at Wells Fargo, NA. Unilateral misleading, corrupt, and fraudulent actions by Wells Fargo, NA., have deprived me of equity in my property of {$370000.00} as listed today. ( See attached ) Lying is a systemic culture promoted, at Wells Fargo, NA. It has been proven by the latest court actions against, in the amount of XXXX XXXX to pay to its customers Wells Fargo, NA cheated them out of. 
Once again, I asked for a full of the Mortgage document disclosure. 
Wells Fargo attorneys name, so my attorney can provide a Notice of Pending and his/her Representation. 
To answer my question, is XXXX XXXX XXXX an attorney? 
To be compensated, XXXX XXXX XXXX XXXX the full amount as ordered by the court for mortgage fraudulent actions, that I have been deprived of by fraudulent foreclosure, and lastly my right to equity in my property at todays listing of {$650000.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation