Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Westlake Services, LLC
State: IN

Complaint narrative:
Category : Credit Reporting Company : XXXX XXXX XXXX XXXX XXXX XXXX. 
Issue : Inaccurate Reporting, Failure to Investigate Disputes, Violation of Tax and Consumer Protection Laws Complaint : I am filing this complaint to address several issues with XXXX and XXXX XXXX XXXX XXXX, regarding inaccuracies on my credit report and violations of my consumer rights under the Fair Credit Reporting Act ( FCRA ) and other laws. 

1. Inaccurate Reporting by XXXX XXXX and XXXX : The balance on my account is incorrect. I made a {$1700.00} down payment that is not being reflected, resulting in an inflated balance being reported. 
Additionally, I have a Form 1099-C on file, which confirms this account was charged off. Despite this, the account remains on my credit report inaccurately, indicating that the debt is still active. 

2. Asset-Backed Security ( CUSIP ) : This account is connected to a CUSIP ( asset-backed security ), which should impact the reporting and legal treatment of this debt. This further underscores the inaccuracies in the reporting by both XXXX XXXX and XXXX. 

3. Lack of Written Consent : XXXX and XXXX XXXX did not have my written consent to furnish or report this account on my credit report, violating both the FCRA and consumer rights to privacy. 

4. Failure to Investigate Disputes : I disputed this information with XXXX, providing clear evidence of inaccuracies, including the Form 1099-C and details of the {$1700.00} down payment. XXXX failed to properly investigate my dispute and did not provide me with any correspondence or updates as required by law. 
Furthermore, Experians failure to investigate constitutes a violation of the FCRA, which requires consumer reporting agencies to ensure accuracy and conduct reasonable investigations into disputes. 

5. Violation of IRS Tax Laws : The incorrect reporting of this account as active and income-bearing on my credit report may also constitute a violation of IRS tax laws. The account is no longer valid due to the issuance of the 1099-C, and reporting it as such undermines the accuracy of my financial records.

6. Victim of Data Breach : I am also a victim of XXXX data breach, which compromised my sensitive personal and financial information. XXXX failed to safeguard consumer data adequately, violating breach notification laws and putting my financial security at risk. 

7. Broader Pattern of Misconduct : XXXX, a subsidiary of XXXX XXXX, routinely fails to address consumer disputes effectively and reinserts inaccurate information on credit reports without following FCRA-mandated procedures. This pattern of misconduct directly harms consumers by threatening their access to credit, employment, and housing. 
XXXX XXXX has failed to ensure accurate reporting of accounts and continues to furnish erroneous information without proper investigation or documentation. 

Desired Resolution : 1. Immediate Correction : Update my credit report to : Remove this account or update it to reflect paid as full no late payments Acknowledge the 1099-C, indicating the debt was charged off and is no longer active.

2. Investigation : Conduct a full investigation into XXXX XXXX furnishing practices and Experians handling of disputes. 
3. Consumer Redress : Ensure compliance with FCRA requirements for handling disputes, including timely responses, investigation of disputes, and accurate reinsertion procedures.

4. Transparency : Provide me with all records and documentation related to the reporting of this account and Experians investigation process.

5. Compliance with Tax Laws : Ensure that any reporting related to this account aligns with IRS regulations.

6. Data Breach Accountability : Offer redress for XXXX data breach and its failure to protect my sensitive information. 

Supporting Laws : Fair Credit Reporting Act ( FCRA ) : Requires accurate reporting, proper investigation of disputes, and specific procedures for reinsertion of previously disputed information. 
Breach Notification Laws : XXXX failure to secure consumer data and notify me adequately constitutes a violation. 
IRS Tax Laws : Reporting charged-off debts as active income violates tax regulation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation