Consumer complaint received 2024-08-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Account Name : XXXX XXXX XXXX Account Number : XXXX I sent an initial complaint dated XX/XX/XXXX2024 with the inaccuracies that are being reported differently across Experian and XXXX XXXX They ( XXXX XXXX XXXX ) received that letter with certified returned receipt on XX/XX/XXXX2024. Their response was a " canned '' response that all is well and they are reporting out accurately. A second letter was sent today ( XX/XX/XXXX2024 ) certified signature required with further violations highlighted. I hope they cure the deficiencies by fixing or deleting the inaccurate items as required by XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXXXXXX XXXX XXXX Date of Birth : XX/XX/XXXX SS # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Account Name : XXXX XXXX XXXXAccount Number : XXXX : XX/XX/XXXX To Whom it May Concern, I am writing to dispute the following inaccurate information being reported on my XXXX, Experian, and XXXX XXXX reports : I am writing to dispute a debt collection notice I received from your agency, which I believe violates the Fair Debt Collection Practices Act ( FDCPA ). Upon review of the notice, I have identified several discrepancies and potential violations : The following account is not mine XXXX XXXX XXXX Account Number : XXXX This account is not mine. 

I am putting you on notice that I the consumer refuse to pay this debt under the fdcpa : ( c ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except **Violation of FDCPA : ** The notice fails to provide verification of the debt as required by 15 U.S.C . 1692g. I have not received any validation or verification of this debt despite previous requests. 

**Misleading or Deceptive Practices : ** The language used in the collection notice could be perceived as misleading or deceptive under 15 U.S.C. 1692e. It does not clearly state my rights to dispute the debt or request verification. 

Under the FDCPA, I am entitled to verification of this debt and to dispute its validity. Therefore, I request that you provide me with the following information promptly : - Verification of the debt, including proof of the amount owed and the original creditor. 
- Documentation showing that your agency is authorized to collect this debt. 

Please note that until proper verification is provided, I dispute the validity of this debt and request that you cease all collection activities, as required by 15 U.S.C. 1692g ( b ). Any further collection efforts without providing the requested verification will be considered a violation of the FDCPA. 

Please respond to this dispute within XXXX  days from the date of this letter. Your failure to comply with the FDCPA may result in legal action being pursued against your agency. 

Failure to address these issues promptly will leave me with no option but to pursue all available legal remedies, including filing a complaint with the IRS, the Consumer Financial Protection Bureau ( CFPB ), and potentially initiating legal action. 

Given these violations, I am requesting that you immediately cease reporting the inaccurate information and delete the account from my credit report. Please send me a written confirmation of the deletion within XXXX  days of receiving this letter. 

Thank you for your prompt attention to this matter. Failure to comply with this request may result in legal action being taken against your company for non-compliance with the FCRA & FDCPA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation