Consumer complaint received 2024-03-11 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Firstsource Business Process Services, LLC
State: OH

Complaint narrative:
XX/XX/XXXX I was billed {$1400.00} I logged into XXXX, the portal I am able to view and pay my medical bills through. I began making monthly payments on the bill above. That bill then went into dispute, or reevaluation for coding. So I only had made one payment toward that bill prior to reevaluation of : {$25.00}. I was hospitalized with a XXXX XXXX XX/XX/XXXX of XXXX, accumulating more bills within my XXXX portal. I began paying monthly on them. I received an email stating that I was able to sign up for a program called XXXX where they would tell me what to pay monthly. It was listed as optional. I have attached the screenshots from that email. I decided that I knew my financial ability and status better than them, so I never signed up for the XXXX program. Apparently XXXX XXXX department automatically took that bill from XX/XX/XXXX and enrolled me in XXXX of XXXX, when the reevaluation of coding came through. By them enrolling me in XXXX, my bill of now {$1300.00} no longer appeared in/on my XXXX portal where ALL of my other and remainder medical bills were listed and being paid on. So when I called in XXXX of XXXX to pay ALL of my medical bills in full that one bill of {$1300.00} was not included in the lump payment I made, unbeknownst to me. I had no idea I had a large medical bill removed from my XXXX and no idea it was not included in the lump payment I made to XXXX. So now as of XX/XX/XXXX I was sent to XXXX collections agency for the {$1300.00}. I clearly was making good faith payments on all of my medical bills, never requested a third party to take over managing my bill collection and I attempted to pay all my bills in full on XXXX. I feel as though XXXX is deceptive with the XXXX program, especially automatically enrolling ONE of my bills in it and REMOVING said bill from the patient portal we are instructed to utilize. XXXX is suppose to be a one stop shop, until they remove your bills unbeknownst to you and then send you to collections for no payment. 

Then XXXX sold my debt after this was originally settled via XXXX XXXX in an attempt to collect again. It is on record that XXXX XXXX hospital advised XXXX to stop collection on this debt. Now I am being harassed by XXXX XXXX XXXX. I attempted to inform XXXX XXXX XXXX about this previous report about shady collections on the part of XXXX XXXX and then OneAdvantage, but they ignored my written submission that included this report. 

This debt was shady from the start, as I paid my accounts in full, not aware that they moved a bill to another account that I had no access to. I am tired of fighting this unfair fight. Check my account with XXXX XXXX I am paid in full as I have always been. This is shady business deals, I never gave consent for any bills in my name to be moved to another account. 
I NEVER ENROLLED in XXXX. Ive attached that their own email states that it is optional and all I have to do in enroll to get started.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation