Consumer complaint received 2019-04-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
WELLS FARGO has continuously closed our cases without attempting to resolve the issues. The cases have been assigned to Multiple wells fargo agents who have not attepted to return our calls but are in a hurry to close the case. We need one single point of contact from Wells fargo to answer the questions because fraudulent activities on our account. XXXX XXXX. 

WE have opened different cases on how Wells fargo has violated our practiced. We spoke to XXXX XXXX but Resolution on the following have not been provided : DO NOT CLOSE CASE TILL RESOLUTION IS REACHED. ( 1 ) DUAL TRACKING with us by foreclosing on our home while we were going through modification process and speaking to their president 's office. ( escalation unit ) ( 2 ) PREDATORY LENDING with us by switching our CONVENTIONAL loan to INTEREST only loan after 9 years of living in our home with our children without our knowledge but by FALSIFYING my signature during request for 4 months loan modification ( short term hardship assistance ) into INTEREST ONLY WITHOUT OUR CONSCENT OR KNOWLEDGE THROUGH FALSIFIED SIGNATURE. We have lived here for 18 years. ( 3 ) UNFAIR LENDING PRACTICES that have diminished our personal credit standing ( 4 ) VIOLATION OF CONSUMER PROTETION STATUES AND REGULATIONS ( 5 ) Wells Fargo sold my home in XXXX through the practice of dual tracking. We sued wells Fargo, they agreed to settlement to reinstate our loan with some " MANDATORY ARBITRATION '' But wells fargo did not fully reinstate my loan as settlement stated with the continuation of my original mortgage payment instead they inflated my monthly payment times 3. We have requested DETAILED HISTORY OF OUR PAYMENT ACTIVITIES SINCE OUR LOAN ORIGINATION DATE XXXX but Wells fargo only provided payment history from the year XXXX instead of the year XXXX to date. We have also requested our original loan amortization from the year XXXX but wells fargo has refused to provide that information. We asked for explanation of how our mortgage payment went from barely $ 2000+ to {$5800.00} a month, no one has given us an answer. We have complete documentations of evidence of dual tracking that we can forward directly to cfpb for review and audits We need answers to all these inquiries above and below. we also need wells fargo time to the same time that we gave them to review all documents and correspond with them before closing this case. 1 ) Dual Tracking : In XX/XX/XXXX, Wellsfargo was processing our loan modification without removing our property foreclosure. Agent were telling us documents to fax in which we did but foreclosure sale date was not moved or stopped. As foreclosure sale date was set, I was quoted {$120000.00} to reinstate the loan, take care of escrow balance ; attorney fees and all other delinquency fees. Provided Wells Fargo proof of funds from the bank to extend sale date or remove sale date but Wells Fargo proceeded to sell my property on XX/XX/XXXX, after speaking to my bank manager who confirmed availabity of funds. 2 ) We retained an attorney who sued Wells Fargo but Wells Fargo reached an agreement that if we should agree to dismiss the lawsuit without prejudice, Wells Fargo will reinstate the loan as it was and credit all payments, past due escrow balance, taxes and insurance to bring account current with no extra charges. A payment of {$130000.00} as settlement amount. 3 ) On XX/XX/XXXX, Wells Fargo signed the settlement agreement upon the receipt of {$130000.00} in lieu of rescind the sale, reinstate the loan to current status, take care of escrow account and resume account activities. 4 ) Wells fargo did not keep up their side of the deal because the payment of {$130000.00} was not properly credited to the account to take care past due escrow, payments, taxes, and insurance as was listed in the the detailed statement that was sent to us in XX/XX/XXXX regarding why {$130000.00}. 5 ) Wells Fargo did not reinstate the loan as it was where Wells Fargo pays our taxes and insurance as we had requested and how it was prior to settlement of lawsuit but instead Wells Fargo added forced escrow to our loan and did not provide detailed account of how and our payment of {$130000.00} was disbursed. This caused them to do wrongful escrow analysis on our loan thereby tripling our mortgage payments and making it unable for us to make our payments. 6 ) Wells Fargo also falsified interest only modification which we never requested and stated that our loan was an interest only loan when statements that was provided by Wells Fargo attorneys during lawsuit settlement in XXXX clearly showed our property as ARM and not interest only. 7 ) Our original loan was taking out in the year XXXX in the amount of {$240000.00}. As of today, Wells Fargo has turned our lives to a nightmare with the falsified interest only modification which puts our payoff amount to {$350000.00}, our monthly payment form {$1200.00} to {$5600.00}. We have asked wellsfargo to let us know what our monthly payment was before the modification and how many payments were we past due to have requested interest only loan from an arm and how much difference was our payments before interest only and after interest only loan because we never signed for interest only modification, it is falsified. We have lived in our home for 18 years, have XXXX children here. It is not an investment property to be interest only. 
XXXX XXXX from Wells fargo to WE have opened different cases on how Wells fargo has violated our practiced. We spoke to XXXX XXXX but Resolution on the following have not been provided : DO NOT CLOSE CASE TILL RESOLUTION IS REACHED. ( 1 ) DUAL TRACKING with us by foreclosing on our home while we were going through modification process and speaking to their president 's office. ( escalation unit ) ( 2 ) PREDATORY LENDING with us by switching our CONVENTIONAL loan to INTEREST only loan after 9 years of living in our home with our children without our knowledge but by FALSIFYING my signature during request for 4 months loan modification ( short term hardship assistance ) into INTEREST ONLY WITHOUT OUR CONSCENT OR KNOWLEDGE THROUGH FALSIFIED SIGNATURE. We have lived here for 18 years. ( 3 ) UNFAIR LENDING PRACTICES that have diminished our personal credit standing ( 4 ) VIOLATION OF CONSUMER PROTETION STATUES AND  REGULATIONS ( 5 ) Wells Fargo sold my home in XXXX through the practice of dual tracking. We sued wells Fargo, they agreed to settlement to reinstate our loan with some " MANDATORY ARBITRATION '' But wells fargo did not fully reinstate my loan as settlement stated with the continuation of my original mortgage payment instead they inflated my monthly payment times 3. We have requested DETAILED HISTORY OF OUR PAYMENT ACTIVITIES SINCE OUR LOAN ORIGINATION DATE XXXX but Wells fargo only provided payment history from the year XXXX instead of the year XXXX to date. We have also requested our original loan amortization from the year XXXX but wells fargo has refused to provide that information. We asked for explanation of how our mortgage payment went from barely $ 2000+ to {$5800.00} a month, no one has given us an answer. We have complete documentations of evidence of dual tracking that we can forward directly to cfpb for review and audits We need answers to all these inquiries above and below. we also need wells fargo time to the same time that we gave them to review all documents and correspond with them before closing this case. 1 ) Dual Tracking : In XX/XX/XXXX, Wellsfargo was processing our loan modification without removing our property foreclosure. Agent were telling us documents to fax in which we did but foreclosure sale date was not moved or stopped. As foreclosure sale date was set, I was quoted {$120000.00} to reinstate the loan, take care of escrow balance ; attorney fees and all other delinquency fees. Provided Wells Fargo proof of funds from the bank to extend sale date or remove sale date but Wells Fargo proceeded to sell my property on XX/XX/XXXX, after speaking to my bank manager who confirmed availabity of funds. 2 ) We retained an attorney who sued Wells Fargo but Wells Fargo reached an agreement that if we should agree to dismiss the lawsuit without prejudice, Wells Fargo will reinstate the loan as it was and credit all payments, past due escrow balance, taxes and insurance to bring account current with no extra charges. A payment of {$130000.00} as settlement amount. 3 ) On XX/XX/XXXX, Wells Fargo signed the settlement agreement upon the receipt of {$130000.00} in lieu of rescind the sale, reinstate the loan to current status, take care of escrow account and resume account activities. 4 ) Wells fargo did not keep up their side of the deal because the payment of {$130000.00} was not properly credited to the account to take care past due escrow, payments, taxes, and insurance as was listed in the the detailed statement that was sent to us in XX/XX/XXXX regarding why {$130000.00}. 5 ) Wells Fargo did not reinstate the loan as it was where Wells Fargo pays our taxes and insurance as we had requested and how it was prior to settlement of lawsuit but instead Wells Fargo added forced escrow to our loan and did not provide detailed account of how and our payment of {$130000.00} was disbursed. This caused them to do wrongful escrow analysis on our loan thereby tripling our mortgage payments and making it unable for us to make our payments. 6 ) Wells Fargo also falsified interest only modification which we never requested and stated that our loan was an interest only loan when statements that was provided by Wells Fargo attorneys during lawsuit settlement in XXXX clearly showed our property as ARM and not interest only. 7 ) Our original loan was taking out in the year XXXX in the amount of {$240000.00}. As of today, Wells Fargo has turned our lives to a nightmare with the falsified interest only modification which puts our payoff amount to {$350000.00}, our monthly payment form {$1200.00} to {$5600.00}. We have asked wellsfargo to let us know what our monthly payment was before the modification and how many payments were we past due to have requested interest only loan from an arm and how much difference was our payments before interest only and after interest only loan because we never signed for interest only modification, it is falsified. We have lived in our home for 18 years, have XXXX children here. It is not an investment property to be interest only.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation