Consumer complaint received 2016-08-05 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan modification,collection,foreclosure — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I am afraid I responded too superficially to XXXX XXXX ' memo and I would respectfully like to change my response as follows. This new complaint regards the previous CFPB Case No. XXXX and concerns my home at XXXX, loan ending in XXXX. 
The law firm of XXXX XXXX has sent me a very large memo with exhibits numbered XXXX After reviewing the memo carefully, I would like to respond as follows. 
1. Yes, I would like to remain in my home, which I built, and would like to obtain terms of a loan modification such as was offered to me in XXXX XXXX. 

2. Yes, I wish to be granted a very good modification from BofA for the rental home in XXXX XXXX in return for the horrible experience they have put me through by wrongfully foreclosing FIVE TIMES in a row, and arbitrarily rescinding a settlement I obtained legally from the bank. 

3. There are many inaccuracies in the firm 's report. First, I was never declined because I failed to submit the necessary documents. BofA 's requests for documents were couched in terms that are perhaps ambiguous " we are missing the required documents '', etc. But if you carefully review exhibits XXXX and XXXX you will see that the documents requested are always different documents in each request letters. As part of the process, the agents constantly asked for new documents, and I always provided them on time. The letter in exhibit XXXX is especially incorrect as indicated in my log below since it was your agent who was absent at the conference call she scheduled with a BofA bank agent in XXXX XXXX where I took all my documents. You can ask agents XXXX, XXXX, or XXXX, they will tell you I was always on time, always diligent and organized. Please read these my log carefully to dispel this idea of decline letters due to " missing document, '' you will see that the process went on because if anyone was reliable in this process, it was me. 

4. I would like your firm to explain to me how I could possibly be denied a modification because I was making payments still in XXXX, to being denied a few months later because of my inability to make payments [ XXXX XXXX, exhibit C ] XXXX. I would like to point out that the attorney I hired to understand the " offer '' you made in XXXX XXXX, actually laughed at your offer which gave me a 4 % interest for only one year, then went right back up to 7 % after a few years. It was a useless exercise, since this was a COUNTRYWIDE NEGATIVE ARM LOAN which went up by {$110000.00} as of XXXX XXXX. 

I am attaching the summary of my problems, a log of my communications with the bank, and a list of my questions with specific reference to items in your response or in my questions. PLEASE NOTE THAT ITEMS # XXXX, XXXX, AND XXXX IN MY LIST OF QUESTIONS ARE OF PARTICULAR RELEVANCE AND IMPORTANCE. I appreciate the chance to discuss these matters in detail with you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation