Consumer complaint received 2026-04-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: PNC Bank N.A.
State: PA

Complaint narrative:
To the Consumer Finance Protection Bureau : On XXXX XXXX, 2026, I initiated a balance transfer for {$5900.00} at XXXX percent interest for 15 months and a 4 % fee from PNC Bank to pay off a balance at XXXX. The PNC application form for the request included a space for the address of XXXX. I used XXXX XXXX DE address. PNC confirmed the balance transfer request by email on XXXX XXXXXX/XX/year>2026 ( Exhibit A ), confirming the initiation of a balance transfer request for {$5900.00} at and a fee of {$230.00}. The email also mentioned, balance transfer requests can take up to 15 calendar days of longer to process. Please note that this is the only balance transfer confirmation that I ever received from PNC Bank for a {$5900.00} balance transfer. The PNC XX/XX/XXXX balance transfer was accurately reflected in my XX/XX/XXXX PNC statement ( Exhibit B ) as a balance transfer of {$5900.00} with a 0 % interest rate for 15 months. Throughout the rest of XXXX, I checked my XXXX balance to see if the funds from PNC had been applied. My balance at XXXX, which the PNC balance transfer was supposed to pay off, began to accrue interest at 27.49 % - approximately {$4.00} a day. From XX/XX/XXXX to the date of this writing, XX/XX/XXXX, the XXXX account that should have been paid off by the PNC balance transfer has accumulated approximately {$130.00} in interest, increasing daily. On XX/XX/year>, I called PNC customer support at XXXX XXXX to follow up on my XX/XX/XXXX balance transfer. I spoke to two different agents. I was told that PNC used a paper check not electronic transfer and may have been mailed to the wrong address at XXXX. The agent advised that a paper check would need to be re-issued and sent to the correct address for XXXX. I specifically asked about the interest to be applied when the check was re-issued. The PNC agent confirmed that PNC would only be issuing a new check, not submitting an entirely new balance transfer and the XX/XX/XXXX rate would apply. I approved issuing a new check to be issued and sent to the billing address in XXXX showing on my XXXX statement. Throughout the beginning of XXXX, I periodically checked on my XXXX balance, which remained unchanged with 27.49 % interest accruing daily. On XXXX XXXX, I noticed that my PNC balance had increased, which was wrong because this was a zero percent balance transfer and my balance should not have increased from XXXX. I called PNC customer service at XXXX to inquire about the additional charge. The PNC agent told me I had been issued a new balance transfer at my contract rate, which is 26.99 %. I explained that I had not requested a new balance transfer, and the only balance transfer I approved was on XX/XX/XXXX, at XXXX percent. I further explained that I had been told on a recorded line on XX/XX/XXXX that PNC would be stopping payment on the check send to Citibanks XXXX DE address and issuing a new check to be sent to XXXX XXXX PA address, with the same rate applying as it was not a new balance transfer. Later that same day ( XX/XX/XXXX, XXXX PM ), I received an incoming call from XXXX, PNC customer service. This agent advised that the check issued to the XXXX address for XXXX initiated a new balance transfer and no longer fell under the introductory balance transfer rate that I had applied for. She further stated that there were regulatory concerns that affected the balance transfer rate and PNC would not honor the zero percent that I applied for and was approved by XXXX. At the time of this writing, XX/XX/XXXX, I am paying exorbitant interest rates on the same {$5900.00} in two places 27.49 % at XXXX because XXXX still has not received the funds that PNC should have sent over a month ago, and 26.99 % interest at PNC because PNC is not honoring the zero percent balance transfer rate previously approved. In addition, PNC has assessed a five percent charge of {$290.00} for the balance transfer at the 26.99 % rate. According to the XX/XX/XXXX statement from PNC, I viewed online this morning ( Exhibit C ) PNC credited my account on XX/XX/XXXX for {$5900.00} and {$230.00}. On XX/XX/XXXX, PNC debited my account for {$5900.00} and {$290.00} for a balance transfer at a 26.99 % interest rate and a fee of 5 %. I had no communication with PNC bank after XX/XX/XXXX until my call on XX/XX/XXXX, and I never approved a balance transfer with a 26.99 % interest and a 5 % fee. In summary, I submitted only XXXX balance transfer request. This balance transfer request was submitted and approved on XX/XX/XXXX, for {$5900.00} at XXXX percent interest and a XXXX percent transfer fee to be paid to XXXX. PNC only approved XXXX balance transfer request the XX/XX/XXXX balance transfer to be paid to XXXX. PNC only sent XXXX confirmation email for the balance transfer request the XX/XX/XXXX balance transfer to be paid to XXXX ( see Exhibit A ). ( Note I also have a prior balance transfer request from PNC from XXXX, but there were no issues with that one and it is not in dispute ). As PNC has refused to honor the zero percent balance transfer I applied for and PNC approved on XX/XX/XXXX, I am asking for the Consumer Finance Protection Bureau for help in resolving this situation. In addition, XXXX still has not received the XXXX from PNC to pay off the existing balance and I am questioning if PNC ever sent it. Finally, please investigate PNCs misleading and fraudulent business practices as I am sure I am not the only PNC customer that PNC has attempted to defraud in this way. Thank you.

Company response to consumer: Closed with monetary relief