Consumer complaint received 2025-09-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Late or other fees
Company: HUNTINGTON NATIONAL BANK, THE
State: IL

Complaint narrative:
In XX/XX/year>, I wanted to receive paperless statement I was using my XXXX phone and went on huntington app to make that option. I got hit with statement fees soon after. I called in and they couldnt understand why paperless option did not work. They waived the fee and I believe they put it on paperless statement again. Im going off XXXX this happened again in XX/XX/year>. I got hit with a statement fee an saw against my account and called them twice. The call stated there was a system issue why the call could not connect. I did not callback. I put this statement fee on the backburner. On XX/XX/XXXX and XXXX I tried to sign into my huntington account using their app. I could not sign in. I called on XX/XX/XXXX to find out the issue. At this point I am going over all my huntington emails and notifications. All I saw were balance updates. The Representive in XXXX  Accounts told me my account was in the process of being closed by XXXXXXXX XXXX  XXXX. I was shocked. I asked why was transferred over to collections over {$9.00} in statement fees. He seemed puzzle too and reached out to his supervisor and after he got back to me he reassured me that XXXXXXXX XXXX XXXXXXXX would help me. I was relieved. He transferred me over and I spoke with a XXXX XXXX XXXX representative and was told they could not reopen my account and that it was charged off to eventually go on my credit report as a negative account. I was frustrated and told her I was told they could help me. She stated that they can not reopen account and I could only pay it off using a bank account with a physical address. I did not want to pay it using my checking I wanted to use my debit or credit card. I could not understand why this situation continued to be frustrating and inconvenient. I stated I wanted to file an internal complaint just like the XXXX Accounts did on my behalf. The representative didnt want to cooperate.I stated I would reach back out to the XXXX Accounts to get a wavier of the statement fees. I spoke with XXXX Accounts they could not waive the fees. I stated earlier to a supervisor that as long as nothing negatively would be reported against me and even if they couldnt waive the fee I would go ahead and use my checking to pay it. This is not the case because the representative from XXXXXXXX XXXX XXXXXXXX stated they will report it on my credit report. So I have no choice but to file third party complaints. It would be irresponsible of me to not file a complaint. I have to protect myself and protect myself from unfair practices. Huntington Bank never sent me any emails or app notifications or any mail that stated they would close my account for statement fees they charged. They never informed me of the seriousness that they would close my account and report it against my credit reports. I learned all of this after trying to sign in Huntington app and couldnt sign in and called Huntington to ask why I couldnt sign in and was told this upsetting information over the phone. I will use this complaint and any future ones to fight against any negatively reporting from Huntington Bank and or XXXXXXXX XXXX  XXXX and any negative check reporting agency. How highly disappointed in how my account was treated and never given the courtesy of waiving the statement fees to avoid closing the account off. I did a successful verify with my other accounts into this account that should have given Huntington Bank a clue that eventually I would use my account with transactions from other accounts more frequently.

Company response to consumer: Closed with monetary relief