Consumer complaint received 2024-10-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: WELLS FARGO & COMPANY
State: MS

Complaint narrative:
Back in XXXX or XXXX XXXX XXXX and XXXX XXXX XXXX were struggling to pay our mortgage with Wells Fargo we all but begged for a modification on our loan we were unable to keep the house due to Wells Fargo not working with us at all. We just gave it back to them and moved out due to we both at the time lost our jobs due to our company closed. I sent letters certified to the CFPB on XX/XX/XXXX and was never given a response from your division and also to Wells Fargo neither CFPB and Wells Fargo never responded. Then I get a letter from Wells Fargo with a check for XXXX the letter stated that if an error may have occurred. But I can not get a straight answer when calling or writing its just no kind of response until I get letter with XXXX check. Well they put me and my now deceased husband through XXXX during that time because we wanted to keep the house but just got the absolute run around from Wells Fargo we sent and faxed and mailed over and over again paperwork through certified mail and then Wells Fargo said they never got paperwork every single time. But I do feel like I was affected my them not trying to modify the loan and they just put us off. I feel like I should have gotten more compensation then saying a error may have occurred and shut me up with XXXX. I am not going to let this go they could have worked with us on this loan but all these big corporations think they can always run over the little guy, like they did with us. I would like for you to please help me with this like I said I sent paperwork to yall certified on XX/XX/XXXX and no response from you either. But XXXX is not going to get it for me and this is the second check they have sent I have not cased either as I know that would be letting them off the hook. I just think Wells Fargo is trying to ignore the situation. It just not right and we the people if we dont stand up to the mammoth bullies they will continue to XXXX over the little people that are trying to do right by the law. The account number original number is XXXX, on their letters they send they say the mortgage account number is XXXX. The case number I was given in XXXX letter where they asked for our patience was dated XX/XX/XXXX with a case number of # XXXX. I would like for you to look into this for me being I just get the run around with Wells Fargo and when I did speak to someone they act stupid. The loan was in mine and my husbands name that would be XXXX XXXX XXXX and XXXX XXXX. They keep sending checks to the both of us and they were told by letter he is deceased and they only sent 2 one I did not cash and got one last week that was for 200.00. I am not cashing either one of them due to it would probably get them off the hook. I hope someone will get back to me about this complaint. 

XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation