Consumer complaint received 2025-11-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NC

Complaint narrative:
Capital One, N.A.

Attn : Credit Reporting / Dispute Departmen Subject : Dispute of Charged-Off Account Inaccurate Due to Securitization Process Account Number : XXXX To Whom It May Concern : I am writing to dispute the accuracy of information regarding the above-referenced account, which Capital One reports as charged off. I contend that the reported status is inaccurate because the securitization process affects the ownership, servicing, and reporting of this debt in ways that render the current reporting misleading and potentially unverifiable under applicable law.

Facts and basis for dispute Account information : The account is currently reported as charged off on my credit report. I dispute the accuracy of this characterization because securitization transfers can create multiple servicers/owners, and new disclosures may not reflect actual ownership, loan status, or charge-off decisions at the time of securitization.

Securitization impact : In a true securitization process, a pool of loans is transferred to trust and then securitized. This can result in : Changes in ownership/beneficial rights not properly reflected on consumer credit reports.

Servicing rights being assigned to multiple entities over time, causing inconsistent reporting of status, balances, fees, or collection activity.

Potential mismatches between the creditor ( originator ), the securitized trust, and the current servicer, leading to inaccurate statuses or dates.

Information request : Please provide, with documentation, the following to verify accuracy and compliance : The current owner and master servicer of the debt, including the trust name, pool number, and securitization issuer.

The precise date and basis for the charge-off entry, including the accounting method used and the exact reporting status as of the date of charge-off.

All assignments, sales, or transfers related to this account since its origination, including dates, entity names, and file references.

Any pooling and servicing agreement ( PSA ) or similar governing documents applicable to this loan, along with the relevant excerpts showing how securitization affects reporting, ownership, and charge-off decisions.

The current servicers name, contact information, and a detailed explanation of who has authority to report and update the status of this account.

Validation and remediation : If Capital One can not provide verifiable documentation showing a clear chain of ownership and accurate reporting consistent with securitization, I request an immediate correction of my credit file. Specifically, I seek : Removal or correction of the charge-off status if it can not be substantiated by a valid chain of ownership and current servicer records.

Corrections to any reported balances, dates of delinquency, and charge-off dates to reflect accurate information.

A formal notice to all credit reporting agencies ( XXXX, XXXX, XXXX  ) detailing the dispute and the securitization-based uncertainty.

Legal and regulatory references ( for your information ; not legal advice ) Fair Credit Reporting Act ( FCRA ) : Consumer reporting agencies may only report accurate information ; furnish deletion or correction for unverifiable or disputed information.

FCRA Section 623 ( a ) ( 3 ) and related requirements for furnishers to investigate disputes and report results to credit reporting agencies.

Any applicable state laws governing debt collection, securitization disclosures, and accuracy of reporting.

Closing I request that you conduct a thorough investigation of this dispute and furnish me with a written explanation and supporting documents within the time frame required by law ( typically 30 days from receipt, per applicable regulations ). If you can not verify the accuracy of the charged-off status in light of securitization documentation, please delete the item on my credit file and notify the credit bureaus accordingly. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation