Consumer complaint received 2025-07-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: FORD MOTOR CREDIT CO.
State: WA

Complaint narrative:
Complaint Against Ford Credit Unlawful Interest Charges and Manipulative Conduct To : Consumer Financial Protection Bureau ( CFPB ) On XX/XX/XXXX, I received a response from Ford Motor Credit Company signed by XXXX, XXXX Analyst. The response is entirely absurd, misleading, and clearly intended to distract from the issue and justify Ford Credits unlawful conduct. The companys replies consistently include inaccurate data, illogical reasoning, and are designed solely to protect their own interests, not to resolve the matter. 

I am submitting this formal complaint regarding Ford Motor Credit Company for unlawfully charging interest beyond the period of actual loan repayment and for deliberately misrepresenting facts in order to conceal financial misconduct. 

According to my precise calculation, based on the original interest rate of 10.99 %, Ford Credit unlawfully charged me {$680.00} in interest during the period from XX/XX/XXXX to XX/XX/XXXX ( loan months XXXX ), despite the fact that the principal balance of the loan had already been paid off early. This amount was taken from me after full repayment and is therefore illegally retained. 

Here is a month-by-month breakdown of the payments and interest Ford Credit charged me during that period : Month XXXX payment {$280.00}, interest {$55.00} Month XXXX payment {$280.00}, interest {$52.00} Month XXXX payment {$280.00}, interest {$50.00} Month XXXX payment {$280.00}, interest {$48.00} Month XXXX payment {$280.00}, interest {$46.00} Month XXXX payment {$280.00}, interest {$44.00} Month XXXX payment {$280.00}, interest {$41.00} Month XXXX payment {$280.00}, interest {$39.00} Month XXXX payment {$280.00}, interest {$37.00} Month XXXX payment {$280.00}, interest {$35.00} Month XXXX payment {$280.00}, interest {$32.00} Month XXXX payment {$280.00}, interest {$30.00} Month XXXX payment {$280.00}, interest {$28.00} Month XXXX payment {$280.00}, interest {$25.00} Month XXXX payment {$280.00}, interest {$23.00} Month XXXX payment {$280.00}, interest {$21.00} Month XXXX payment {$280.00}, interest {$18.00} Month XXXX payment {$280.00}, interest {$16.00} Month XXXX payment {$280.00}, interest {$13.00} Month XXXX payment {$280.00}, interest {$11.00} Month XXXX payment {$280.00}, interest {$8.00} Total unlawful interest charged : {$680.00} In addition to this, Ford Credit has falsely claimed that I had an outstanding balance for XXXX and XXXX, which is completely untrue. This was clearly an attempt to cover up the improper interest charged after loan payoff and avoid responsibility. 

This behavior is not only unethical but also constitutes financial fraud and deceptive business practice. The companys representatives have repeatedly failed to provide clear and honest answers and continue to distort facts to avoid liability. 
I respectfully request that CFPB : 1. Investigate Ford Credits conduct and demand a full explanation of the continued interest charges after payoff.

2. Order a full refund of the {$680.00} in unlawful interest.

3. Ensure that Ford Credit provides a complete monthly breakdown of all payments made, interest charged, and balance remaining from the start of the loan to its closure.

4. Take any additional regulatory or legal action necessary to prevent further abuse of consumer financial rights.

Company response to consumer: Closed with explanation