Consumer complaint received 2025-11-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
I went through XXXX for a rental car for XXXX days on XX/XX/year> thru XX/XX/year>. Relative was present with me as she took me to and from XXXX XXXX XXXX twice. XXXX reservation would not download to XXXX XXXX on the XXXX of XXXX. Told to come back on XXXX of XXXX to get this straight with a XXXX of XXXX. All documents I have. Charge through XXXX was {$330.00} and with taxes {$500.00} for XXXX days mentioned above. XXXX charged {$600.00} which was for 1 day no rental for day of XX/XX/year> and due to me not owning a credit card as XXXX XXXX on XX/XX/XXXX and do not want credit cards on XXXX. The days on XXXX receipt did not match XXXX as XXXX showed renting car for 3 days. Brought this to attention of agent at XXXX was told figure was correct for XXXX day rental well XXXX days since download of XXXX had to be forced down by a XXXX XXXX. Never rented with XXXX prior so agreed to take rental car since XXXX was involved and XXXX showed correct reservation minus XXXX day. On XXXX day of return of rental had a death in family advised XXXX of what happened no one said anything about getting an extension of rental. Previous rentals have always been done by work wasnt aware of process. Went to XXXX to return car on XXXX after funeral and account was locked as agent couldnt do anything in reference to rental car. Thought was odd after advising of what was happening at time. Went home to call XXXX next day as I wanted statement or something showing returned. Call XXXX reached a supervisor was asked if I received bill for {$500.00} charge. No I had not received anything as car was in process of being picked up even after notification of what was happening and that I had car and was going to return. XXXX stated would drop {$500.00} fee if returned on that day XXXX and to send proof to them of funeral. I did this XXXX times as I had to convert documentation to XXXX document so they could receive even after XXXX said print screen would be acceptable. Return car to XXXX at XXXX XXXX XXXX. Took a XXXX to get home. I have receipt. When and returned car with all information as agent seemed fine said to return on XXXX floor as XXXX would not receive if did not. Still no copy of return bill as agent stated nothing owed. Returned rental as agreed. Week and half later a charge of {$2700.00} came out of checking account my XXXX is only {$2600.00}. Approximately and happened on payday when all my automatic bills come out. Bank did not charge overdraft fees but everything was returned to vendors. So upset called and spoke with XXXX different Managers always told would receive call back and never did. Spoke to last XXXX very rude would deduct XXXX day for funeral and did not do. I had to signed on to XXXX create account to get copy of bill. XXXX charged me for XXXX days late which was totally wrong by XXXX advised them of this over and over told XXXX about reservation not coming down that it had to be forced down by a supervisor and dates were wrong on their bill, but they still charged me the correct amount as they said as I still couldnt figure out why I had to have a credit card and had to be charged more money due to that just because I didnt have a credit card. Looked on the Internet and saw numerous complaints about XXXX overcharging their customers. Im still today with a negative balance in my checking and my creditors are all furious with me at the age of XXXX. I have called and called. I dont know what else to do. If I owe anything it would be XXXX days not the XXXX days as a state plus XXXX additional day they were giving me for the funeral as that would be XXXX days that I would have to pay for as the rental car was they said {$57.00} a day. I dont understand what all these additional fees are for as the {$500.00} was not on there thank goodness. But who in the world would pay {$2700.00} for a rental car for XXXX days well XXXX days without the extra day they gave me for the funeral. I dont know what else to do. The bank said since the verbiage on the one I signed where I paid the {$600.00}. That they could get away with deducting the XXXX out of my checking account .. this has me furious is this is not right or fair. Someone that is going through so much anyway and obviously I could tell they dont care as they were rude now, the people that answered the phone thoroughly understand my situation, but their managers and supervisors didnt seem to care what Ive been charged. Now what am I gon na do next month when Im double and triple on everything I have to take out a loan just to make it through the month. Im trying to do that now to cover the cost of the charges they put through please help as they shouldnt be allowed to do this. I have all the documentation you need. No money for food, my rent or anything not a dime for this entire month dont know what to do sleep on road. XXXX knew this and still proceeded with I do not care attitude.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation