Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
This is the copy I sent to Bank of America : CLAIM NUMBER : XXXX Subject : Dispute of Claim Decision and Temporary Credit Reversal Claim No. XXXX To Whom It May Concern, I am writing to formally dispute the decision on my claim and the temporary credit reversal of {$1500.00} applied to my account in relation to Claim Number : XXXX. On XX/XX/year>, I attempted to deposit cash at the Bank of America branch on XXXX XXXX. The drive-through ATM at that location was not working, so I proceeded to the Bank of America XXXX ATM on XXXX XXXX near XXXX XXXX XXXX to complete the deposit. I deposited {$2000.00} in {$20.00} bills. During the transaction, the cash became stuck in the ATM. I was able to pull out only {$120.00}, while the remaining {$1800.00} was taken into the machine and retained by the ATM. At approximately XXXX XXXX ( XXXX ) on XX/XX/year>, I contacted Bank of America customer service at XXXX to report the issue. The representative confirmed the deposit dispute and advised that the investigation could take up to 10 business days, with an expected resolution date of XX/XX/year>. This deposit was intended to cover urgent financial obligations, including my car payment and other bills. On XX/XX/year>, I went to a Bank of America location to follow up and request expedited handling. A bank associate contacted support for more than 30 minutes and advised me the funds would be released on or before XX/XX/year>. On XX/XX/year>, the amount of {$1800.00} was credited to my account, and I believed the issue had been resolved. However, on XX/XX/year>, I noticed a transaction labeled Temporary Credit Reversal in the amount of {$1500.00}, which caused my account to become negative. I returned to the bank to report this reversal. The associate contacted support and was informed that the investigation concludedbased on camera footagethat I got my money back, and that the cash recovered from the ATM was {$350.00}, therefore I must return {$1500.00}. I respectfully dispute this conclusion. Since this reversal, my account has remained negative, and incoming funds have been taken to offset the negative balance, including a {$250.00} deposit from my job and a XXXX payment of {$290.00}. CLAIM NUMBER : XXXX Request for Review and Documentation I am requesting the following actions : 1. A formal reconsideration of the claim determination for Claim No. XXXX. 2. A detailed written explanation of how Bank of America calculated the {$1500.00} reversal, including the investigative findings used to reach that decision. 3. Confirmation of whether the decision relied on ATM balancing, deposit logs, and camera reviewand the specific basis for concluding that I recovered the funds. 4. If camera footage was used, I request the opportunity to review the relevant footage or receive a written summary sufficient to validate the decision ( consistent with your privacy/security policies ). I am requesting that this matter be resolved promptly and amicably. If it can not be resolved through this dispute process, I will consider escalating the matter through appropriate channels, including Consumer Affairs/consumer protection agencies and legal counsel. Please confirm receipt of this dispute and advise the next steps, including any documents you require from me. Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief