Consumer complaint received 2026-04-24 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: T.S. Holdings
State: AK

Complaint narrative:
It is stated that If the consumer wishes to ensure he receives information in a timely manner, it is important he provide an accurate, relevant address upon moving out. An accurate, relevant address ( XXXX XXXX XXXX, XXXX, AK XXXX ) was provided to your client, XXXX XXXX Apartments, on XX/XX/year>2025 via email to a known working email address XXXX. This email was in response to an email sent from your clients community director, XXXX XXXX, sent on XX/XX/year>2025, using the previously stated email, containing the intent to vacate form. Additionally you have not addressed my concerns regarding the legitimacy of of this debt regarding the invalid date of first delinquency as well as XXXX XXXX Apartments violations of Alaska Statute XXXX, which states that for any claimed damages by a landlord, a written itemized list must be mailed to my last known address. The forwarding address I provided on XX/XX/scrub> 2025 then became my last known address, XXXX days before my move out date of XX/XX/year>2025. Additionally, an email was sent XX/XX/year>2025 to XXXX, regarding questions about my deposit. A reply was sent to me from XXXX stating I wont get a deposit back and they will send a letter to me with what is owed. I followed up on XX/XX/year>2025 replying to the previous email and asked if I could receive the itemized letter electronically. They then provided a response on XX/XX/scrub> 2025 from said email, stating that they will send it electronically. That was the last time any correspondence was received from XXXX XXXX Apartments. As I never received an itemized letter at my proper forwarding address as required by Alaska law. I was not given the chance to review the allege charges in depth and was unable to dispute the ambiguous charges that have no factual evidence showing any damages occurred. I never received an itemized letter at my proper forwarding address that I explicitly provided to XXXX XXXX Apartments. As your client did not follow the proper legal channels and has been willfully noncompliant throughout the entire process, they have lost the right to claim the alleged debt due to violations of Alaska Statute XXXX. I dispute the validity of this debt in its entirety and it must be removed from my credit report. The landlords consistent and exclusive use of electronic communication for all lease-related matters including rent payments and maintenance requests constituted an established course of dealing. This conduct served as an implied waiver of the physical delivery requirement for the 'intent to vacate ' notice. I reasonably relied on this conduct to my detriment, as I am now being penalized for a communication method the landlord explicitly trained me to use. Once again, on XX/XX/scrub> 2025, I sent my intent to vacate via email, following our established course of dealing. While the landlord did not confirm receipt of that specific form immediately, they responded to a follow-up email sent to the exact same address on XX/XX/year>2025. By responding to that thread without objecting to the electronic delivery method or notifying me of a delivery failure, the landlord 's conduct confirmed that email was an accepted and monitored channel. I reasonably relied on this active engagement to my detriment, and because physical delivery was never requested or enforced throughout the tenancy, the landlord is legally barred from retroactively enforcing that clause now to my financial detriment. The attachments contain relevant documentation as well as exhibits for the established course of dealing.

Company response to consumer: Closed with non-monetary relief