Consumer complaint received 2025-05-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: TN

Complaint narrative:
I bought hair products online from 2 differentcompanies. XXXX XXXX XXXX$340.00} AND XXXXXXXX XXXX {$240.00}. XXXX XXXX. XXXX. I tried talking with the company and returning as the Barclay asked me to do. Initially they offered me a credit XXXX XXXX Bling/Jan. XXXX XXXX. One month later the charges were reversed back stating I had not returned product. Barclay asked for me to send proof that I returned the product. The only way to send is through mail which I did initially back in XXXX and they never received. I then called back asking for email address because they never received the mail XX/XX/XXXX and XXXX, XXXX. Barclay stated again all they have is mail or fax. Well I did both. Its now XX/XX/XXXX and I just received a letter stating they are closing both cases. As a loyal senior consumer this is horrible! Times are hard! I have returned merchandise like both companies have asked.. I also did everything Barclay has asked and still no return of my money. I have pictures and communication from XXXX XXXX but it want all fit. Right now, Barclay should protect me as a consumer. Everytime you call you get an agent in another country you can't understand. I have asked for supervisors but there are always none available. Please advise me who to else to contact regarding refunds or can you please help. 
I purchased a wig XXXX XXXX. It was supposed to be delivered by XXXX. Im not sure what date it came because it was not at my home before I left the country XXXX XXXX, XXXX. I needed the product for XXXX XXXX. When I returned XX/XX/XXXX. I contacted them XX/XX/XXXX, but they did not respond until XX/XX/XXXX. I explained I was leaving out the country and with the late response and the post office closed I would not be able to return until XX/XX/XXXX. I returned the product and sent tracking number. On the website site it also states free returns. I paid over {$30.00} XXXX dollars to return. The product was received XX/XX/XXXX at XXXX. It is now XXXX XXXX. And I have not received a refund. PLEASE HELP! I have done everything they have asked me to do. 
From XXXX at XXXX XXXX : Hi dear, If there is no quality problem, the customer needs to bear the return shipping cost, you can check our return policy XXXX XXXX XXXX I will wait for your package to be returned and then give you a refund When you return the product you can keep the gift, just return the hair to us Please ensure that the hair is intact and has not been used. 
Return address : Name : XXXX XXXX Address : XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXXXXXX XXXX, XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX Country : XXXX Zip Code : XXXX Contact Number : XXXX Weonlyacceptreturnsthroughthepostoffice.Whenyoureturnthepackage, XXXX $ XXXX {$20.00}, otherwiseyouwillhavetopayhightax.Pleaseknow Whenyouhavereturntracknumber, pleasetellme Haveaniceday I sent : Returned Track # XXXX I also have pictures of the tracking From XXXX asking me to keep product after asking for return : XXXX XXXX Hello, I need assistance returning my Wigs. They came after I was gone for 2weeks on a cruise which I wanted the Wigs for. The Wigs don't look like the pictures. The colors are different. 

Can you tell me how to return. 

XXXX XXXX We made the wig according to the pictures on the website. The wig is made by hand and because of the difference between the monitor and light, it is normal that there is a slight difference in the XXXX. I hope you can understand this.Here is the pictures of a wig under different light and monitor, could you please take it out and see the XXXX under different lights? The wig quality is good. If you'd like to keep it, I will apply a big discount for your next order. 

XXXX XXXX XXXXXXXX I was told to send the hair product to XXXX, GA XXXX via XXXX. 
After sending this was tracking # for XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation