Consumer complaint received 2024-12-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: SANTANDER HOLDINGS USA, INC.
State: CA

Complaint narrative:
They charged me {$43000.00} for a {$23000.00} XXXX XXXX XXXX. I have XXXX texts showing the communications plus the emails. They sent XXXX different contracts after delivering my car. They did not answer my questions. They did not abide by my requests to stick to my budget or not to put any add-ons on the vehicle. They have not responded to my certified letters asking them to fix the deal. They put me with a lender that they chose XXXX even after I had a pre-qualification for the exact car with my own lender. They did not provide me with my credit report that they used ( which I thought was required by law ). They took advantage of me as a XXXX, older man who was excited to be able to buy my very first brand new car. I put {$10000.00} down through my Social Security lump sum and now am stuck in payments so high that the interest is much higher than the principal. They made my loan term XXXX months when the pre-qualification I had was XXXX  months. The car arrived with a deep scratch and they did send touch-up paint but I feel they should have fixed it professionally ... I am afraid to use it since I might make it look worse. I requested the lender they stuck me with to do a fraud investigation but they sided with the dealership. Both the dealership and the lender are saying it's too bad you signed the contract. The contract was sent twice, was so tiny, had XXXX different lenders and in the end, I was WAY TOO TRUSTING that these people were listening to my needs and requests and were actually being true and honest about my needs as a consumer. They had me send my down payment to XXXX XXXX (? ). The finance people did not answer my questions. I felt obligated to sign the digital papers with tiny print they sent because they had delivered the car to me already a couple of days before they sent the confusing double contracts. They were very angry when I called the sales XXXX on the phone. They saw me coming. 
Sales price and financing terms of the purchase of a XXXX XXXX XXXX. Dates of transactions : XX/XX/year> to XXXX XX/XX/year>. XXXX XXXX. XXXX person XXXX. XXXX XXXX XXXX. I found a XXXX with the safety options and model approved by my XXXX XXXX XXXX XXXX XXXX I am low-income/disabled and going through training to return to work. I let the salespeople know this and let them know the terms approved by XXXX. I submitted a pre-approval from XXXX XXXX showing a XXXX term within my budget. I put {$10000.00} down on the car. Things were unclear and questions were unanswered throughout. I was confused and worn down by this. I told the salesperson I was not interested in their add-ons or protection packages. It wound up in the contract anyway. I have the texts from the experience. XXXX person sent contracts from XXXX company at first and then Santander afterward, which is who I am now with. XXXX delivered the vehicle XX/XX/year>. Did not have the contract with her. XXXX person XXXX sent XXXX different contracts ( apparently same terms/different companies ) on XX/XX/year>. Hard to read. I felt forced to sign them since I had the car already delivered. When I tried to back out XXXX said she had kids and needed the money. I sympathized but? I feel they took advantage of my age, mental health and physical shortcomings due to my XXXX. I was upfront with them from the start. I feel they disregarded the terms set forth by Social Security and also the other pre-approved financing for 48 months at {$420.00} vs. 
{$43000.00} their XXXX months at {$450.00}. I feel they took advantage of the generous down payment I had. I was under increased stress due to old car broken and me needing to get a decent vehicle and get to school for my training. The total stickerprice on the window was {$22000.00}. They charged me a sales price of {$32000.00}. They took my {$10000.00} downpayment and applied to that of course. The total sales price at the end of the term is {$43000.00}. My credit score was in the mid to high XXXX 's. They did not provide me with a copy of the credit report they used which I think is required by law. My score has dropped since then. I got no reply from the owner after sending several certified letters. I have all the supporting documentation but they are likely too large to upload on this page. Please inquire if you want me to send them another way. 
Briefly state what you would consider a reasonable resolution from the company XXXX me the sticker price of {$22000.00} and finance me at XXXX % interest for XXXX months. Credit the $ XXXX down. 
Have you contacted the company about this issue? 
Yes Date of last contact Approx. XXXX XXXX - I will find the Certified Mail receipts Communication means Postal mail Person communicated with XXXX XXXX Results of communication No response to the Certified Mail letter

Company response to consumer: Closed with explanation