Consumer complaint received 2026-01-03 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Essential Lending Inc
State: TX

Complaint narrative:
Topic : Adverse action / denial failure to provide required disclosures under ECOA ( Reg B ) and FCRA ( Reg V ) ; possible willful noncompliance.

Describe what happened ( facts, concise ) : I applied for a personal loan with Essential Lending , Inc. d/b/a Wise Loan on XX/XX/XXXX. 

I received an adverse action notice that provides only generic boilerplate and invites me to request the reasons. The notice gives no specific principal reasons, no underwriting factors, and does not disclose whether an automated model was used or any score/score range used to deny my application. 

I sent a certified demand letter by USPS certified mail requesting specific reasons and supporting documents ( underwriting records, consumer reports, scores, vendor IDs, proof of ESIGN consent ) and giving them 30 calendar days to cure. USPS tracking/return receipt confirms delivery on XX/XX/XXXX at XXXX PM to Wise Loans address.

To date ( or as of the date of filing this complaint ) I have not received a specific, itemized statement of principal reasons nor the requested documentation.

What law ( s ) were violated ( short ) : ECOA ( 15 U.S.C. 1691 ( d ) ) and Regulation B ( 12 C.F.R. 1002.9 ) creditor must provide specific, consumer-understandable principal reasons for adverse action ; black-box/boilerplate reasons are inadequate.

FCRA ( 15 U.S.C. 1681m ) and Regulation V when an adverse action is based in whole or in part on a consumer report, the creditor must identify the reporting agency, disclose score ( s ) and scoring model information when used, and provide access rights.

E-SIGN & timing rules adverse action notices must be delivered and documented ; electronic delivery requires E-SIGN compliant consent and ECOA timing provisions apply.

How this harmed me ( concise ) : I can not understand or meaningfully dispute the basis of the denial because the notice is vague and unhelpful.

I have been deprived of statutory disclosures and required records that would allow me to correct inaccuracies or rebuild credit options.

What I want the CFPB to do ( requested relief ) : Order or request that Essential Lending produce, within a reasonable timeframe : A specific, itemized statement of the principal reasons for the denial tied to actual underwriting data and adverse score factors ( not generic boilerplate ).

Complete copies of all consumer reports relied upon and credit score disclosures or a sworn statement that no score was used.

All underwriting records, internal decision logs, model outputs, vendor IDs, and third-party data sources used in their decision. 

Proof of the date the application was deemed complete and proof of any E-SIGN consent for electronic delivery. 
Investigate whether the company engaged in willful noncompliance with ECOA and FCRA, and seek appropriate remedies ( injunctive relief, corrective actions, statutory damages, consumer notification, and referral for enforcement as appropriate ). 

Require the company to adopt corrective procedures so future applicants receive compliant, specific adverse action explanations.

Company response to consumer: Closed with explanation