Consumer complaint received 2025-12-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Tower Loan of Mississippi, Inc.
State: IN

Complaint narrative:
I have a current loan with Tower Loan XXXX based out of the XXXX XXXX  location. Recently, when I've tried to contact the XXXX illinois location, no one answered. The phone just rings and rings nonstop. This was my experience in XXXX of XXXX, and my experience I had calling them XXXX, and also today XXXX. When I'm unable to reach this office, I look online to find another branch in Illinois. This online search typically leads me to The Tower Loan branch located in XXXX XXXX. I made a call to the XXXX branch today XXXX at XXXXXXXX XXXX XXXX time. I spoke with a lady who was very nice, explained the issue that I've been trying to call the XXXX branch to get information about upcoming payment but unable to reach them. This person then asked if I could hold on the line and she would call them and see if she got thru to someone. After a small hold, she came back on the line and stated " XXXX is calling you back right now '' I assumed XXXX was someone from the XXXX location. I dropped the call and was expecting to get a call from XXXX. I waited until XXXX ( over an hour ) and never received the call. I then called back to the XXXX Illinois branch expecting to reach someone named XXXX. This phone call was made at XXXX central time with no answer, I then called back the XXXX XXXX  branch ( the XXXX who i had spoken with before who said XXXX was calling me right back ) and spoke with a employee named XXXX. I explained the situation ; XXXX was very rude. and instead of allowing me to explain the whole situation, she kept stating i need to call the XXXX branch, they cant help me and that the XXXX branch was open until XXXX PM. XXXX stated they are busy with loans and cant help me. I then asked for her name because of how rude she was and not allowing me to explain it was there office who i called earlier who told me XXXX would call me. She refused to give me her name ( i eventually got it after calling another branch ) and was very rude and terrible to speak with. I then called The XXXX XXXX  branch, spoke with a nice lady who sent a email and i did receive a phone call from XXXX. XXXX is not with the XXXX office, but XXXX is a higher up in the company. XXXX was nice to speak with and allowed me to vent about some other issues with his company, and allowed me to explain the whole situation and all I was trying to do with speak with the XXXX XXXX  branch to ask about a upcoming payment and had tried the day prior as well with no luck. I do not want to do business with this company anymore after the loan is paid off. I have never had a reputable company not answer phones during business hours. They have no Voicemail, so i can't leave a voicemail with a number or anything. I will be sure to tell my friends/co-workers to make sure they are aware of these issues with this company

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation