Consumer complaint received 2024-08-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
I am filing a complaint against XXXX XXXX XXXX. On XX/XX/year> I contacted XXXX XXXX XXXX  to file a dispute and to put a freeze on my consumer report. I was told by the XXXX XXXX representative that I could not file a dispute. I was told that XXXX XXXX XXXX does not place freezes on consumer reports. I was also told that my dispute would not qualify under the law so I could not file a dispute. I was told by the XXXX XXXX representative that Bank of America has the last say in whether the item is removed or remains on my consumer report. However, the XXXX XXXX XXXX representative refused to let me file a dispute. The representative only gave me the option to get a consumer report. After I insisted on a dispute the call was disconnected. 

The account that is in dispute is the Bank of America account that has been reported to XXXX XXXX XXXX for account abuse for the amount of {$430.00}. The amount stems from a situation with XXXX car rental. My XXXX set up a rental for me because my vehicle was totaled in an accident. I had rental insurance. When I arrived at XXXX the reservation was already made through the insurance company. I was asked for XXXX forms of identification. I provided my NYS Drivers License. I did not have a second form of ID and I was told by the XXXX representative that a debit or credit card would be sufficient. I specifically asked will there be any charges on my card and I was told no because the insurance is taking care of the rental charges. 

When the rental contract ended I received several calls from XXXX asking for payment. I informed them that I spoke with the claim XXXX and she is cutting a check to XXXX as we speak. The XXXX representative decided to charge my card because she got tired of waiting for the check to be sent by the claim XXXX and wanted to rush and close the rental contract. I did not authorize this transaction. I was told by XXXX that needed to see a second form of identification. Instead, my card information was copied and used. XXXX days later XXXX received payment from my insurance company and never returned the money that was fraudulently taken from my Bank of America account. I notified Bank of America and informed them that the charge of {$430.00} that was placed on my account was invalid. I notified Bank of America that XXXX stated that they need a second form of identification and I was told I can use a debit or credit card to verify myself. I also informed Bank of America that my insurance claim paid XXXX for the charges during the rental time that I had the rental. I provided proof to Bank of America that XXXX did not have authorization to charge my account. 

I also informed Bank of America that I declined overdraft protection. This is a feature that allows you to overdraft your account when no money is available in your account. I declined this feature which means that the XXXX transaction should never have gone through. 

XXXX has been paid twice, once through my insurance company and by submitting charges to Bank of America and fraudulently charging my account. Bank of America failed to help me recover the money back from XXXX which left me with a negative balance on my Bank of America account of {$430.00}. If I did not authorize the charges, Bank of America should have requested the funds back from XXXX, which they have not done. XXXX also made over XXXX attempts to take funds from XXXX Bank of America account amounts ranging from {$100.00} to {$600.00}. When I disputed these charges with Bank of America I was asked by Bank of America if I had a copy of the check that XXXX sent to XXXX. I informed the representative that I would reach out to XXXX to see if I could get a copy of the check. XXXX provided me with a check number because they did not have a copy of the check. I called Bank of America back and provided them with the check number and I was told that the check number was sufficient evidence. I later discovered that Bank of America rejected the dispute. I reached out to XXXX for a refund back to my Bank of America account because they were paid by XXXX and they would not provide my refund. On multiple occasions, I informed Bank of America to reverse the charges and to get the funds back from XXXX and they refused. Instead, Bank of America left me with the charge on my account and reported me for account abuse. The total charge that was placed on my Bank of America account for the XXXX charge was $ XXXX had a total of XXXX dollars taken from my Bank of America account and placed towards the unauthorized XXXX charge XXXX This complaint is against XXXX XXXX XXXX and Bank of America. I plan on filing a separate complaint against XXXX, XXXX was paid a total of {$1100.00} by XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation