Consumer complaint received 2026-02-05 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Lost or stolen money order — 
Company: SOFI TECHNOLOGIES, INC.
State: GA

Complaint narrative:
2 checks were sent to a SofiBank on XX/XX/year> after verified with previous Institution chosen by me to not resend back after a letter showed the checks referred to as 1 money order or money orders. Plus inconvenience of mail-back for a said missing account number on back. On phone, before sending, a person yelled about the amount of the check, had nervous breakdown on phone simply about the amount. Once transferred to nicer person, it was agreed to as ok to send the checks. The checks were cleared by XXXX XXXX XXXX AND SOFI RECEIVED THE CHECKS. They then exceeded the 4 day period for amounts to show up in the investment account, for transfer to my savings account. A call came from a non SofiBank number askiing " who is '' the person whose name was on the check, for amount {$330000.00}. When I refused to give the info, the person yelled and hung up. And disconnected/blocked the number after attempt to call back. This was robbery behavior. Sofi person again had nervous breakdown and closed savings account under the table as not a business or institution and sent a check for {$0.00}. To brag the lost money away from the customer. A person with a page on XXXX, emailed me to scam me that the check was a loan. Turned a customers written check into a loan situation, through further complication of nervous breakdown throughout the office for such a common amount of funds. The {$0.00} check was kindly mailed back, for the correct amount to be sent. SINCE THEN IT IS DEMANDED TO SIMPLY MAIL THE AMOUNTS BACK for me to proceed to a different institution. Its alleged they recently lied to CFPB in the last complaint. After case closed. They again slammed my mailbox with a check of {$0.00} to brag a child 's rant of lost money from the customer just days ago. An amount impossible to cash. We're asking for competency of " institution open to the public '', and not restroom-break behavior of sending a personally opinionated amount to customer ; that can not be cashed and is waste of resources, proves the party understands they owe the full amount and again chooses criminal behavior in hopes overturning a government into a different country. The amount is {$330000.00} Once last CFPB complaint was submitted and the company was contacted by you, the bank used a consumers birthday to exercise burial of a clear case proving they owe money back to consumer. Also a stalking complaint proves company believes met consumer or have physical contact. Or threatened to do so. The money was hidden under stalking procedure where institution was unaware of their surroundings or situation on hand. Company saw clear phone data photo and sure evidence of money to be sent back last institution did, but took a charge-up during response periods to gwoat refusal of what can land them in jail upon am police report. Company should compose themselves and return the amount to maintain my anonymity.

Company response to consumer: Closed with explanation