Consumer complaint received 2025-11-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: AMERICAN EXPRESS COMPANY
State: NM

Complaint narrative:
Date of Incident : XX/XX/XXXX I am filing this complaint against American Express regarding an abrupt and unannounced reduction of my XXXX XXXX XXXX credit limit that has caused immediate and significant harm to my business operations. 

ACCOUNT BACKGROUND : Account Type : XXXX XXXX XXXX Member Since : XXXX ( XXXX-year relationship ) Authorized Users : XXXX employees Previous Credit Limit XXXX {$270000.00} New Credit Limit : {$100000.00} ( reduced without notice on XX/XX/XXXX ) Statement Balance at Time of Reduction : {$160000.00} ANNUAL ACCOUNT ACTIVITY ( XX/XX/XXXX - XX/XX/XXXX ) : Total Charges : {>= $1,000,000} Total Payments Made : {>= $1,000,000} Number of Payments : XXXX payments Average Payment Frequency : Every XXXX days Average Payment Amount : {$140000.00} Total Transactions : XXXX PAYMENT HISTORY : My payment records demonstrate consistent, frequent payments well above industry standards : Recent Payments : XX/XX/XXXX : {$200000.00} XX/XX/XXXX : {$230000.00} XX/XX/XXXX : {$200000.00} XX/XX/XXXX : {$200000.00} XX/XX/XXXX : {$130000.00} Largest Payments in XXXX : XX/XX/XXXX : {$330000.00} XX/XX/XXXX : {$300000.00} XX/XX/XXXX : {$250000.00} I pay this account approximately every 7 days, which far exceeds the monthly payment requirement. My payment history is impeccable with no missed or late payments. 

THE INCIDENT : On XX/XX/XXXX, without any prior notice, warning, or communication, American Express reduced my credit limit from {$270000.00} to {$100000.00}. At the time of this reduction, my statement balance was {$160000.00}, which immediately placed me {$68000.00} over the new limit. 

As a direct result : All automatic payments set up for my business were immediately declined XXXX employees ' business transactions began being declined Vendor and supplier payments failed Business operations were severely disrupted I attempted to resolve this issue by : Calling multiple American Express customer service numbers Using online chat support The chat representative provided a phone number claiming it was " available 24/7 '' - this was incorrect ; the line was closed until XXXX XXXX EST I was unable to reach any representative who could explain why this action was taken or restore my credit limit. 

FINANCIAL HARM : Immediate Business Disruption : All automatic payments and employee transactions declined Vendor Relationship Damage : Payments to suppliers and service providers failed Operational Costs : Staff time required to address declined payments Potential Late Fees : From vendors whose automatic payments failed REVENUE I GENERATE FOR AMERICAN EXPRESS : Based on my {$7.00} XXXX annual spend and standard merchant discount rates ( 2.5-3.5 % ) : Estimated Annual Merchant Fee Revenue : {$200000.00} - {$280000.00} Over 7-year relationship : Approximately {$1.00} - {$2.00} XXXX in fees Despite generating substantial revenue for American Express over seven years XXXX I received no consideration, warning, or support.

Company response to consumer: Closed with explanation