Consumer complaint received 2025-02-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am submitting this rebuttal in response to Capital One XXXX  XXXX ( COAF ) XX/XX/XXXX, response regarding my complaint ( # XXXX ) concerning the inaccurate reporting of a XXXX late payment for XX/XX/XXXX on my credit report. 

Summary of the Issue : Capital One reported my auto loan account as XXXX days past due for XX/XX/XXXX, claiming that my XX/XX/XXXX, payment was not satisfied until XX/XX/XXXX. 
However, I entered into a documented hardship payment plan with Capital One on XX/XX/XXXX, which explicitly stated that my account would become current on XX/XX/XXXX, upon successful completion of payments. 
All scheduled payments under the plan were made on time, and the delay in posting the final payment ( XX/XX/XXXX ) until XX/XX/XXXX, was due to Capital Ones internal processing, not consumer delinquency. 
XXXX Ones reporting of my account as delinquent before the completion of the payment plan contradicts their own agreement and is an FCRA violation. 
XXXX Ones XXXX is Inadequate for the Following Reasons : 1. Failure to Recognize the Hardship Payment Plan Terms On XX/XX/XXXX, I was approved for a payment plan by Capital One, which required XXXX scheduled payments : XX/XX/XXXX - Paid on time ( {$860.00} ) XX/XX/XXXX - Paid on time ( {$860.00} ) XX/XX/XXXX - Auto-drafted on time but posted late on XX/XX/XXXX ( {$860.00} ) Capital One 's agreement clearly stated that my account would be brought current upon completion of these payments by XX/XX/XXXX. 
By reporting my account as late before the agreed-upon completion date, Capital One acted in bad faith and provided inaccurate reporting. 

2. Violation of Fair Credit Reporting Act ( FCRA ) Compliance Under 15 U.S.C. 1681s-2 ( a ), data furnishers must ensure that information reported to credit bureaus is complete and accurate. 
Capital One 's failure to properly reflect the terms of my payment plan violates this requirement, as they reported my account as delinquent before I had the opportunity to complete the plan. 
The FCRA also requires furnishers to correct inaccuracies upon dispute, yet Capital One failed to acknowledge the payment plan 's impact on my reporting. 

3. Failure to Consider Internal Processing Delays The final payment was scheduled for XX/XX/XXXX, but did not post until XX/XX/XXXX, due to Capital One 's internal processing. 
I should not be penalized for Capital Ones administrative delay in posting payments. 
Capital One can not lawfully report a consumer as delinquent when the delay was caused by the company itself. 
Requested Actions from the CFPB : Require Capital One Auto Finance to correct the inaccurate XXXX late payment reporting for XX/XX/XXXX, given that my account was supposed to be brought current upon completing the hardship payment plan. 
Require Capital One to provide XXXX XXXX compliance documentation proving that their reporting methodology follows FCRA accuracy requirements. 
Investigate whether Capital Ones reporting practices violate 15 U.S.C. 1681s-2 ( a ) and ( b ), particularly in relation to hardship plans and delayed payment postings. 
Ensure Capital One updates my account to reflect accurate payment status per the hardship plan agreement.

Company response to consumer: Closed with explanation