Consumer complaint received 2024-10-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: MO

Complaint narrative:
Barclaycard US is very deficient and grossly negligent in resolving issues for their clients. They allowed XXXX XXXX XXXX to rebill an outstanding disputed charge on my card without my knowledge or AUTHORIZATION. I proved where the company had inappropriately billed me twice for {$2600.00}. 
I made an agreement with XXXX on XX/XX/XXXX you will see this conversation. He agreed to get my site up and working once again for {$2600.00}. The conversation is in the documents for this dispute / case. 
On XX/XX/XXXX XXXX there is a conversation about XXXX acknowledging the error in billing and that he would take care of this. 
However, XXXX XXXX left the company without my knowledge. XXXX XXXX who had been released from XXXX gave me Abids direct phone number said he could fix this situation. When speaking with XXXX, he showed a great deal of fear in dealing with XXXX and wanted nothing to do with the situation. 
I had worked with XXXX XXXX to get my site up after the second time it was taken down. We agreed to {$2600.00} for " bandwidth '' issues ( I have proof of this ). The company double-billed me. XXXX was going to resolve but ended up leaving the company. 
I called XXXX day to try again to resolve the situation, and someone answered as XXXX. I knew it wasn't him - mannerisms and voice tone were different. I asked to be transferred to Accounts XXXX to retrieve my money that was double-billed. XXXX ( whom i find later is the COO ) answered and said, " Thank you XXXX ''. I told her that XXXX impersonated and said he was XXXX. She acted surprised but now I know they all just play games. 
I filed reports with the Federal Trade Commission - FTC # XXXX and FTC # XXXX I will include these documents with this dispute. XXXX is grossly negligent and underhanded in their dealings with consumers. They won't own up to their mistakes- which are too many to recall here. And they are in cahoots with someone at XXXX to keep this charge on my head when they know it is fraudulent and has been proven as such. XXXX wants to please the corporations even if it means the credit-demise its consumers. They are filth. 
XXXX never had my website completely up-to -date. You will find a screenshot that shows that the email that is on the site is not even legitimate one- not XXXX I had to buy from them. XXXX never did any work- they were only good at hammering for more money. I have included a document that was between XXXX posing as XXXX - and even after they had fraudulently had rebilled me - WDV wanted MORE MONEY TO MAKE ANY ADDITONAL CHANGES. 
SO stupid XXXX is trying to allow XXXX to say that they did the work - NO THEY DID NOT DO THE WORK! The website was NEVER accurate and up to date. 

Instead of resolving this issue that is as plain as the sun in broad daylight, they sent my disputes to be resolved with the XXXX credit bureaus. I locked my card before I realized what had happened and tore up the card - and still because Website Design Valley had apparently sold my information on the dark web - the card number was used to purchase some in sundry things of which I have NO KNOWLEDGE and yet XXXX is STILL HOLDING ME ACCOUNTABLE FOR FRAUDULENT CHARGES. I disputed this charge, but XXXX is holding me responsible for this charge also. 

They would not close the card for me when I asked after I realized I had been double or rebilled. Finally, after many months and many arguments over and over, XXXX of the reps- whom are all VERY BACKWARD because of the company is BACKWARD = finally closed the card and did reissue a new one. I wont activate that card. XXXX has no record of when I closed the original card since was destroyed -and they do NOT DOCUMENT ANY OF THEIR transactions, interactions and other issues. XXXX is like a venomous snake dont get near it or youll get bitten. 

Further on XX/XX/year>. I called and spoke with XXXX at XXXX customer service. I asked her about the dispute, and she said XXXX was unable to close it. I said that This is a blessing from XXXX, and told her to never close the dispute because I felt something shifty going on. ( But with XXXX you never receive a straight answer or the same answer twice in row. XXXX in their own way is as bad as XXXX XXXX XXXX. It is a no-win situation with both companies for consumers. ) Well, sure enough the XXXX crooked companies rebilled this without my consent and without talking to me. What kind of business does this kind of stuff? There is NO CONFUSION. I knew exactly what they were doing and I did NOT agree to pay {$5200.00}. I AGREED TO PAY THE {$2600.00} that is noted in the conversation with XXXX. 

I NEVER AUTHORIZED XXXX TO REBILL for a charge I had already disputed. THIS IS THIEVERY AND THUGGERY. XXXX XXXX. 
THIS IS OUTRAGEOUS AND XXXX IS FRAUDULENT. DO NOT USE THESE PEOPLE _ YOU WILL REGRET IT. 

THIS is what another of XXXX patrons has to say : XXXX 's Beware Please be very cautious before applying for a XXXX 's credit card. We are living a nightmare with them. We have experienced a huge security breach, along with fraudulent charges. Their customer service agents actually sent our new card to the thieves, instead of us! We had to start the process all over and the fraudulent charges still have not been removed. Good luck! 

THIS IS HOW THEY DO EVERYONE -- THIS IS NOT ETHICAL WHY IS THIS COMPANY ALLOWED TO STAY IN BUSINESS?????

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation