Consumer complaint received 2025-12-15 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Sequium Asset Solutions, LLC
State: FL

Complaint narrative:
I am filing a complaint regarding XXXX XXXX and its collection agency ( Sequium Asset Solutions , LLC ) over an invalid debt related to unreturned equipment and continued billing after service should have been disconnected. 

I had XXXX XXXX XXXX at XXXX XXXX XXXX ( account ending in XXXX ). I vacated this office around XX/XX/XXXX and called XXXX XXXX to request disconnection and closure of the account for that address. Despite this, XXXX continued to bill as if the account was still active. 

XXXX then sent me a Notice of outstanding balance email ( dated XX/XX/XXXX ), stating that my balance might include fees for unreturned equipment and that I could return the equipment at any XXXX XXXX or any XXXX  XXXX. In that email my business name was shown incorrectly as XXXX XXXX, XXXX XXXX and the ZIP code was also wrong, which already indicates serious errors in XXXX  records. 

Following XXXX  written instructions, on or about XX/XX/XXXX I returned all XXXX XXXX equipment in person to an official XXXX XXXX by XXXX at : XXXX XXXX by XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX At this store, a XXXX employee physically took the equipment from me, checked the return authorization code, told me that his system/printer was not working and he could not print a receipt, and asked me to write my email address on paper so he could complete the return later and email the receipt. I left the equipment in XXXX  custody at that moment and my obligation to return the equipment was fully satisfied. 

I have evidence of this visit and handover, including a witness, photos taken inside the XXXX XXXX, and XXXX XXXX  location history showing my visit to XXXX XXXX by XXXX, XXXX XXXX XXXX XXXX, XXXX, FL XXXX around XXXX XXXX  on XX/XX/XXXX. 

Despite all this, XXXX XXXX has : continued to treat the account as active after I moved out and requested disconnection, continued to bill me, including unreturned equipment charges, and sent a portion of the alleged balance ( {$290.00} ) to a debt collector, Sequium Asset Solutions , LLC ( reference XXXX ). 

I believe this is improper and may violate federal and Florida consumer protection laws. I am asking : That XXXX XXXX correct its internal records ( business name, address/ZIP, disconnection date, and equipment return ), remove all invalid charges, and immediately recall and close the collection placement with Sequium. 

That Sequium Asset Solutions stop all collection activity on this alleged debt and not report, or remove any existing reports, to credit bureaus regarding this account. 

That regulators require XXXX and its collector to investigate this matter properly, using store logs and surveillance footage at the XXXX XXXX in XXXX, FL, and to ensure that my credit report is not harmed by this false claim of non-returned equipment. 

I am willing to provide copies of the XXXX email, photos from inside the store, and screenshots of my XXXX XXXX  activity confirming the visit.

Company response to consumer: Closed with non-monetary relief