Consumer complaint received 2025-12-28 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: Chime Financial Inc
State: DC

Complaint narrative:
I reached out to charm bank on XX/XX/XXXX in regards to several transactions I have reported on my account. I reported these transactions unauthorized as these transactions were done not in my spinning pattern all my spending rhythm. Where were they even any companies that I have any ties to or any relation to chime bank general return said that they would they were looking into the subject matter and get back to me upon me doing so. I also reached out to them and let them know that I have also file a police report and an XXXX report they didnt return rejected my rejected my dispute and stated that they were going to send me a notification in 10 days in regards to this matter I rebuttal this several different times only to be denied each and every time although Im supplying them different information every single time although Ive submitted them now. This will be two different follow up police reports from the XXXX Police Department in regards to this matter XXXX XXXX refuses to give me back my money based on their own acceptable and knowledgeable behavior, as well as their behavior as well as them not paying attention to the transactions that are going on in my account because two of the transactions happened at the same time on the same day I reached out to trial and I have admitted all of this information they have yet to do anything of any matter to anything or anyone or will give me back my money. They also excuse me close my account starting as of tomorrow, so Im trying to get this done as soon as possible. Please help me I have not done any business with XXXX XXXX  in several years so discount so this account is very limited and it has it doesnt have a whole bunch of history which should be noticeable enough for them to see, but they dont want to see it because of the dollar amount the dollar amount that is being owed to me is {$5200.00}. They refuse to give me back my money because they feel as though I guess that its not logical or that Ive done something wrong or Im trying to do fraud or trying to fraud them but theres no way possible when their company or the merchant at hand is all the way in XXXX and Im in the United States and theyre stating that I made these transactions via my debit card which means that I would have to either physically be there or my card was there. I dont have physically have a card never have been sent one and they havent ever sent me one even though I have requested one several different times they have yet to do so ive also stated to them that I would like to proceed my provisional credit back from them on the regulation E of a CFPV they have yet to acknowledge any of these rules or regulations by you guys they have failed to recognize recognize recognize any Federal mandate or regulation, and if this needs to also be brought to attention as well that they are doing things that are not within regulation or federal mandate please help me as soon as possible. Thank you.

Company response to consumer: Closed with explanation