Consumer complaint received 2025-01-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
my name is XXXX XXXX. The last XXXX of my ss # is XXXX my bday is XX/XX/XXXX. the address they have on file for me is XXXX XXXX XXXX - XXXX located in XXXX XXXX, Nevada XXXXthe email address they have on file for me is XXXX. The last check deposit at a branch that I put into my XXXX checking accounts was XXXX  XXXX dollars and change from XXXX XXXX the branch I deposited the check at was the XXXX in XXXX, Nevada @ the XXXX XXXX grounds. 

consumer finance and Bank of America. I attached a few pictures to this. both of you, any opinions on artificial intelligence? consumer finance dont you have a enforcement section in your website options. When you state sent to Bank of America and then click to see their response - and then I see that you state that they are still working on it. working on what exactly? how long does a us citizen have to wait before the us government agency in dc does your job! 
but XXXX, their working on it. really, question consumer finance - the XXXX accounts that I have at Bank of America, is every cent that they have listed linked to my account 24/7 my money? then 24/7 I can care less what they are working on. 24/7 Bank of America knowingly and willingly has a wall from myself having any access to my cash yes. have you had a chance to check out the pictures I attached to this? again, does anyone have any opinions on ai? how is it not a national security threat in the eyes of consumer finance I mean the us government that for XXXX XXXX Bank of America knowingly and willingly is not allowing me access to the cash of and employee of the XXXX XXXX XXXX. Forget cia.gov how in your right minds consumer finance have you not stepped in and instead of bank of America still working on it, tell them to overnight me the cards I requested. Furthermore where do I want replacement cards sent? To the godamn address they have on file for me. 
how the XXXX consumer finance not ok forget my email addy for a second. how can XXXX XXXX not say, excuse me Bank of America you allowed him to report his XXXX cards lost, that was ok but sending him new ones to.THE ADDRESS YOU HAVE ON FILE FOR HIM? XXXX, bank of America is working on it. Bank of America wasnt who I addressed that question. Bank of America is working on it. When I was at the XXXX XXXX branch and deposited my last check, I was discussing my situation with XXXX of the managers there and I asked, ok, I want to close my account. She goes, you need XXXX forms of identification. Hey Bank of America, you have my Drivers License on my account. I attached my California XXXX. Do they match? wow, I must be some good hacker. But make sure to send to address on my account. 
so whats the issue XXXX. What year is it? Ive had my acct @ Bank of America for over XXXX years. From the beginning, I was informed and knew as in experienced that when you call Bank of America, they can verify who you are via your voice. So whats happened? Hold on, my question about ai - ai has been in the talk since before I was born but you all stare at a screen shot of google ai stating that XXXX XXXX is an em sorry what they say affiliated with cia.gov and XXXX ai has been created. How does each branch of Bank of America receive the cash it uses. Umm deposits. maybe XXXX dollars, what who deposits cash into a bank in XXXX. Everything is computer transfers. Ok XXXX, the United States government gives them the cash, I mean is tax payers give Bank of America, correct. Meaning I give Bank of America, yes. and Im XXXX and over XXXX months. Further, my phone number changed. I lost my DL. Get a replacement DL. Dont tell me what to do! Well XXXX, if you want access to your funds, you better get XXXX. What godamn country do I live in!! so back to computers. hypothetically, Im assuming the United States government has mandates and regulations. us government has no mandates regarding verifying and in XXXX the only way Bank of America wait, since my number changed, why is it that every time I call Bank of America now, I cant just talk to a normal rep? Straight to fraud services. Hold on but they dont know this number. thats creepy but awe fraud services, whats their opinions on ai? you know what, Im done with this. XXXX godamn times someone cia.gov has contacted the us government and who XXXX cares. ya if XXXX second of XXXX day I had that mindset. 


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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief