Consumer complaint received 2025-03-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
To Whom It May Concern, First, I apologize for the late reply but I am XXXX XXXX XXXX Veteran XXXX XXXX XXXX and I've been having difficulties lately, but in reply to the company 's response, I still believe we are victims of Predatory Lending and disagree with BoA recent findings. Listed below are the reasons I feel this way and I only ask for proof of these transactions : On XX/XX/XXXX, we secured a loan for {$240000.00} from XXXX On XX/XX/XXXX, we refinanced {$250000.00} with XXXX XXXX XXXX  ( XXXX  ). 
On XX/XX/XXXX, we secured a credit line for {$32000.00} with ( XXXX ). 
Total loans ... ... ... ... ... ... .. {$280000.00} Loans or Line of Credit Regardless of what that Settlement Statement shows, we did not receive these funds! It is a documented historical FACT that XXXX generated fabricated fraudulent loans dating back to this time period and we are victims of this scam. There is no history of this money entering into our bank accounts. Can anyone provide me proof of these payments? I guarantee if you follow this money trail, it will show fraud! They ( XXXX ) generated fraudulent documentation and kept this money unethically! 
XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX  {$36000.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX {$62000.00} Unfortunately the deception continued, when BoA acquired our XXXX loan, the balance jumped from {$280000.00} to {$290000.00}, then to {$470000.00} and we have been questioning them about this for the past 20 years and no one can ever provide an answer. Sure they send us copies of the signed documents but we want proof of the paper trail for monies distributed. Numerous, numerous times, I've requested copies of the original loan documents showing where the funds were distributed but without success ; they will pass you around from one person to the next, utilizing stalling tactics while you wait on that phone call from a representative that never comes. 

As stated before, even the charges listed on the Settlement Statement were fabricated and we have no knowledge of the creditors. If these were a line of credit or loan, we have asked many times : what bank and account number were the funds were parked? No one can provide proof or verify, but they will send a payment history summary dating back to XXXX. All I ask for is tracking proof. 

Settlement Statement ... ... dated XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Estate Taxes to XXXX XXXX XXXX Collector ( XXXX XXXX ) XXXX. Payoff to XXXX XXXX ... ... XXXX XXXX. Payoff to XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXThese items were added AFTER she signed the contract because we didn't own any of these accounts and surely wouldn't have acknowledged or paid them off : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Why would I pay student loans totaling {$35000.00} and we've never even applied for a loan? 
ALL of the debts are Fraudulent! 

Also, in regard to the Settlement Statement : while I was in XXXX, XXXX signed the statement on XX/XX/XXXX, even though she is completely XXXX, ( they took advantage of her XXXX ) but the document is date stamped ( XX/XX/XXXX ... .. a day after her signature ... .. ( RED FLAG!!! ) ) I've contacted Bank of America mortgage department countless times over the past twenty years in an attempt to clarify my loan balance and inquire about these charges but I have been put through the text book example of " XXXX XXXX ''. I have requested copies of the original contract numerous times only to receive a " payment histories ''. 

In addition, after reviewing my payment history, more discrepancies appear. We did a Loan Modification XX/XX/XXXX and Bank of America Transaction history displays : XX/XX/XXXX...... .Principle Balance {$390000.00} Payment {$1600.00} ...... ( Principle Paid {$560.00} ), ( Interest Paid {$650.00} ) XX/XX/XXXXXXXX XXXX XXXX  Principle Balance {$360000.00} Payment {$1600.00} ... .... ( Principle Paid {$410.00} ), ( Interest Paid {$1200.00} ) XX/XX/XXXXXXXX XXXX XXXX XXXX  Principle Balance {$450000.00} Payment {$1600.00} XXXX XXXX ( Principle Paid {$420.00} ), ( Interest Paid {$1200.00} ) Can someone explain to me why my Total Principle increased from : {$360000.00} in XXXX to {$450000.00} in XXXX? 
Why did my principle payments decrease from {$560.00} in XXXX to {$420.00} in XXXX? 
Even as of today XXXX, XXXX. XXXX  ... my Interest Payment is {$1100.00} ... Explain to me WHY? 
I've requested this info from BoA several times, however I never received a reply. Some representative from BoA ( XXXX called us and said she would do a full investigation but she couldn't/would n't answer any of these questions. I told her before we hung up that after her investigation that she would " not '' find any discrepancies because she was employed by BoA, and of course I was correct. My requests for documentation/proof fall upon deaf ears. In addition there were so many discrepancies with my mortgage payments over the past years that I requested to delete my Escrow and pay only Principle /Interest. They manipulate funds to benefit themselves. All I want is for someone provide proof of these of these fraudulent transactions...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation