Consumer complaint received 2023-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Received unsolicited financial product or insurance offers after opting out
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Experian continues to furnish my information even after expressing I opt out of them sharing my nonpublic financial history. Experian is a paid financial institution as defined by the UCC which means they make a financial gain from reporting this information therefore that is a solicitation which means they must provide me with a notice to opt out. Experian is not affiliated with XXXX XXXX in any capacity outside of the mutual financial relationship between the XXXX. I do not want my nonpublic financial information being shared so publicly, Experian is not a safe or reputable business since they are frequently sued and have huge consumer data breaches. Furthermore who I contract with is a private matter.

Regulation P 1016.9 ( i ) ( 1 ) ( a ) How to provide notices. You must provide any privacy notices and opt out notices, including short-form initial notices, that this part requires so that each consumer can reasonably be expected to receive actual notice in writing or, if the consumer agrees, electronically.

( b ) ( 1 ) Examples of reasonable expectation of actual notice. You may reasonably expect that a consumer will receive actual notice if you : ( i ) Hand-deliver a printed copy of the notice to the consumer ; ( ii ) Mail a printed copy of the notice to the last known address of the consumer ; ( iii ) For the consumer who conducts transactions electronically : ( A ) In the case of financial institutions other than those described in 1016.3 ( l ) ( 3 ) of this part, post the notice on the electronic site and require the consumer to acknowledge receipt of the notice as a necessary step to obtaining a particular financial product or service; or ( B ) In the case of financial institutions described in 1016.3 ( l ) ( 3 ), clearly and conspicuously post the notice on the electronic site and require the consumer to acknowledge receipt of the notice as a necessary step to obtaining a particular financial product or service; ( iv ) For an isolated transaction with the consumer, such as an ATM transaction, post the notice on the ATM screen and require the consumer to acknowledge receipt of the notice as a necessary step to obtaining the particular financial product or service.

( 2 ) Examples of unreasonable expectation of actual notice. You may not, however, reasonably expect that a consumer will receive actual notice of your privacy policies and practices if you : ( i ) Only post a sign in your branch or office or generally publish advertisements of your privacy policies and practices; or ( ii ) Send the notice via electronic mail to a consumer who does not obtain a financial product or service from you electronically.

( c ) Annual notices only. You may reasonably expect that a customer will receive actual notice of your annual privacy notice if : ( 1 ) The customer uses your website to access financial products and services electronically and agrees to receive notices at the website, and you post your current privacy notice continuously in a clear and conspicuous manner on the website; or ( 2 ) The customer has requested that you refrain from sending any information regarding the customer relationship, and your current privacy notice remains available to the customer upon request.

( d ) Oral description of notice insufficient. You may not provide any notice required by this part solely by orally explaining the notice, either in person or over the telephone.

( e ) Retention or accessibility of notices for customers.

( 1 ) For customers only, you must provide the initial notice required by 1016.4 ( a ) ( 1 ), the annual notice required by 1016.5 ( a ), and the revised notice required by 1016.8 so that the customer can retain them or obtain them later in writing or, if the customer agrees, electronically.

( 2 ) Examples of retention or accessibility. You provide a privacy notice to the customer so that the customer can retain it or obtain it later if you : ( i ) Hand-deliver a printed copy of the notice to the customer ; ( ii ) Mail a printed copy of the notice to the last known address of the customer, or, in the case of credit unions, mail a printed copy of the notice to the last known address of the customer upon request of the customer; or ( iii ) Make your current privacy notice available on a Web site ( or a link to another Web site ) for the customer who obtains a financial product or service electronically and agrees to receive the notice at the Web site.

( f ) Joint notice with other financial institutions. You may provide a joint notice from you and one or more of your affiliates or other financial institutions, as identified in the notice, as long as the notice is accurate with respect to you and the other institutions.

( g ) Joint relationships in the case of financial institutions other than credit unions and covered entities subject to FTC enforcement jurisdiction. For purposes of this paragraph ( g ), you is limited to financial institutions other than credit unions and the financial institutions described in 1016.3 ( l ) ( 3 ). If two or more consumers jointly obtain a financial product or service from you, you may satisfy the initial, annual, and revised notice requirements of 1016.4 ( a ), 1016.5 ( a ), and 1016.8 ( a ), respectively, by providing one notice to those consumers jointly.

( h ) Joint relationships in the case of covered entities subject to FTC enforcement jurisdiction. For purposes of this paragraph ( h ), you is limited to the financial institutions described in 1016.3 ( l ) ( 3 ). If two or more consumers jointly obtain a financial product or service from you, you may satisfy the initial, annual, and revised notice requirements of 1016.4 ( a ), 1016.5 ( a ), and 1016.8 ( a ) by providing one notice to those consumers jointly, unless one or more of those consumers requests separate notices.

( i ) Joint relationships in the case of credit unions.

( 1 ) If two or more consumers jointly obtain a financial product or service, other than a loan, from a credit union, the credit union may satisfy the requirements of 1016.4 ( a ) by providing one initial notice to those consumers jointly.

( 2 ) Special rule for loans in the case of credit unions.

( i ) A credit union is required to provide an initial notice to a borrower or guarantor on a loan if the credit union shares his or her nonpublic personal information with nonaffiliated third parties other than for purposes under 1016.13, 1016.14, and 1016.15.

( ii ) A credit union may satisfy the annual notice requirements of 1016.5 by providing one notice to those borrowers and guarantors jointly.

( 4 ) Financial institution ( A ) In general The term financial institution means any institution engaged in the business of providing financial services to customers who maintain a credit, deposit, trust, or other financial account or relationship with the institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation