Consumer complaint received 2024-08-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
On XX/XX/XXXX, Wells Fargo Card Services, suddenly closed my credit card account and provided no clear, specific, justified or valid reason for their actions. I've had the credit card account since XXXX and a banking relationship with Wells Fargo since XXXX and never, ever, ever made any late payments or have any kind of derogatory history with them. Furthermore, the sudden closure of the account lowered my credit scores and it affected me a great deal with other companies accounts interest rates increases and even a high rate new auto loan due to the impacted lower scores. 

I've tried to get a specific reason with Wells Fargo representatives, including an unresponsive XXXX that they assigned to the case. They simply indicated that their decisions was based on an internal evaluation caused by an incident with my XXXX 's XXXX personal debit card account. My XXXX 's had his personal account and a Debit card with Wells Fargo that was not linked or had anything to do with any of my accounts. I was a joint account holder for my XXXX 's account since he was a minor when it was opened, but I had no access or control of his personal debit card as it was issued to him only. The incident with my XXXX 's account happened a few weeks after he turned XXXX and they ended up closing his account. I was concerned so I contact Wells Fargo to precisely ask them if I could assist and if the situation would affect my other accounts and their representative answer was and I quote " XXXX XXXX, you have absolutely nothing to worry about and this does not affect you in any way ''. The conversation was recorder, so they should have it on their records. A few weeks later, I get the notification that my credit card ending in XXXX, was closed. 

My credit card or any other of my debit or personal accounts have absolutely nothing to do with my XXXX. As a matter of fact, I've had them even before he was born. As mentioned above, the only reason I was on my XXXX 's personal account, was because the account was originated and open when he was a minor and it is their own policy that a parent in on the minor 's account. They were aware of all of this and again did falsely stated that the situation with my XXXX was not going to affect me but still closed a totally unrelated account with no basis or grounds to do so affecting my finances and credit greatly. My XXXX 's received letters regarding his issue including letters a Notice XXXX XXXX XXXX and none of them were sent or addressed. However, they did sent me a letter indicating that the close my account because I have not maintained my checking or savings accounts as agreed. Please note that none of my checking or savings accounts had any issues. The only account that had an issued was the debit card account associated with my XXXX 's checking account. Nothing to do with me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation