Consumer complaint received 2026-05-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: WA

Complaint narrative:
b'Good afternoon,\n\nI am filing this complaint against Synchrony Bank regarding the sudden, unjustified closure of two credit accounts my Venmo Visa Credit Card issued and managed by Synchrony Bank on XXXX. \n\nACCOUNT HISTORY\nI have maintained both accounts in excellent standing. I have paid my balance in full every month, have never been late, and have never carried a balance that would suggest any inability to pay. I have assets in excess of $XXXX XXXX.\n\nTHE CLOSURE\nSynchrony Bank closed both accounts without prior notice on XXXX. When I contacted them on XXXX and XXXX to understand the reason, I was told the closure was due to "activity on accounts with Synchrony Bank indicative of high risk of failure to pay." This reason is vague, unsupported by any factual basis in my account history, and inconsistent with my demonstrated ability and willingness to pay in full each month.\n\nWhen I asked how I could dispute or petition this decision, I was told on XXXX there was no process available to me. I called again XXXX and spoke with XXXX. She said she did not understand the decision given I have paid off my balances in full every month. She transferred me to a supervisor at Synchrony Bank named Tuesday. I informed her I would like an internal review of the decision. I was again told there is no process available to me to dispute or petition this decision. I believe this response itself may violate my rights under the Equal Credit Opportunity Act (ECOA), which requires creditors to provide specific, legitimate reasons for adverse actions.\n\nPOTENTIAL DISCRIMINATION\nI am a single woman with a significant number of children, which results in higher household expenses. I believe Synchrony\'s risk-scoring model may have flagged my spending patterns as "high risk" in a way that correlates with and penalizes my sex and familial status. If Synchrony\'s algorithm produces adverse outcomes for single women or individuals with larger families at a disproportionate rate, this constitutes illegal discrimination under ECOA and Regulation B, regardless of whether the discrimination was intentional.\n\nVIOLATIONS I AM ALLEGING\n1. Discrimination based on sex and familial status in violation of the Equal Credit Opportunity Act (15 U.S.C. 1691)\n2. Failure to provide adequate adverse action notice as required under ECOA and the Fair Credit Reporting Act\n3. Deceptive or unfair practice in stating there is no process to petition or appeal the closure decision\n\nRELIEF REQUESTED\nI request that the CFPB:\n1. Investigate Synchrony Bank\'s account closure practices, including whether their risk-scoring models have a disparate impact on women or customers with larger families\n2. Require Synchrony Bank to provide a full, specific written explanation of the basis for closing my accounts\n3. Take appropriate enforcement action if discrimination or ECOA violations are found\n\nI am happy to provide supporting documentation including account statements demonstrating my payment history. Please contact me at the information provided.\n\nThank you for your attention to this matter.XXXX XXXX XXXX XXXX XXXXXXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation