Consumer complaint received 2026-01-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
I have been a responsible personal and business customer of JPMorgan Chase Bank , N.A . since XX/XX/XXXX, maintaining my accounts in good standing with timely payments, regular deposits, and a solid credit history. 

In early XX/XX/XXXX, I formally removed all authorization and access from an individual across all of my personal and business accounts, making it clear that only my signature and authorization were valid. Chase was notified of this action at that time. 

In XX/XX/XXXX, I became fully aware that this individual had been actively stealing funds, constituting a situation of THEFT, not merely fraud. I reported forged checks, misuse of checkbooks, abuse of trust, and unauthorized withdrawals, affecting both my personal and business accounts. 

Despite having been notified since XX/XX/XXXX of the removal of access and the existing risk, Chase failed to take appropriate measures to protect my accounts. The bank did not freeze the accounts, did not issue new accounts or replacement checkbooks, did not implement enhanced controls, and did not conduct effective monitoring or follow-up, instead instructing me to dispute transactions check by check. 

As a result of some disputes, I received an approximate reimbursement of {$10000.00}. However, the theft continued, and additional unauthorized checks and payments continued to be processed. When I attempted to dispute further stolen checks in XX/XX/XXXX, Chase refused to continue the disputes, citing a 60-day limitation, despite having prior knowledge of the theft and the ongoing risk. 

In addition, Chase validated and processed payments to a vendor ( XXXX ) totaling more than {$18000.00}, which were also part of this scheme of theft and deception. These charges were fraudulently authorized by the individual who had already been removed from my accounts and who signed vendor documents without my consent or authorization. Despite my notifications, Chase determined that these charges did not appear to be fraud and held me responsible for the full amount. 

Chase was not the only bank affected. Other accounts of mine at XXXX  XXXX XXXX were also impacted ; however, that bank acted promptly and prudently, freezing the affected accounts on XX/XX/XXXX, upon detecting stolen check activitythe same day that checks and personal documents were stolen from my home. This demonstrates that Chase had sufficient opportunity to act and failed to do so. 

In late XX/XX/XXXX, while I was traveling, Chase suddenly restricted and/or closed my accounts, leaving me without access to approximately {$2600.00} of my own funds. This severely disrupted my travel and affected my ability to cover immediate needs, including providing support to my child who was outside the country at that time. 

This entire process has caused severe personal and financial harm. I have experienced significant stress and anxiety, requiring emergency medical attention on XX/XX/XXXX for an anxiety-related episode. I have been forced to take out loans, my previously strong credit history has been damaged, and I am currently facing serious financial hardship. 

Additionally, the theft and Chases failure to act promptly have caused collateral consequences, including tax delays and penalties, as I was also impacted by misconduct and negligence by third parties ( XXXX ), which impaired my ability to file taxes on time, resulting in IRS penalties and interest. 

Finally, Chase blocked my online access and denied me access to my own account statements and records, preventing me from obtaining the evidence necessary to recover my funds and pursue legal action against the responsible parties, all under the justification of the banks internal policies and refusal to explain the reasons for the account closures. 

I submitted a formal written demand to Chase requesting : All account records from account opening to present Complete histories of deposits, checks, and transactions Preservation of evidence Release and reimbursement of withheld funds

Company response to consumer: Closed with explanation