Consumer complaint received 2025-12-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: NJ

Complaint narrative:
This submission is a follow-up to an existing CFPB complaint. 
Existing complaint number : XXXX Follow-Up Submission Record Confirmation and Clarification This submission is provided as a follow-up clarification to my existing CFPB complaint. 
It is intended to supplement, not replace, my prior submissions and Coinbases initial response. 

At this stage, I am not requesting full discovery, complete internal logs, or transaction-level execution data. 
Rather, I am requesting limited confirmation regarding the existence, linkage, and preservation of records, as well as high-level clarification of system behavior that directly relates to the unresolved issues already reported. 

1. Secure File Drop Submissions Record Confirmation During my interactions with Coinbase customer support, I was instructed by Coinbase representatives to submit sensitive documents through Coinbases official Secure File Drop system. 

These submissions occurred across multiple support interactions. 
I do not recall the exact number of submissions ; however, I can confirm that multiple Secure File Drop submissions were successfully made. 

For reference, examples of Submission IDs that I retained include ( non-exhaustive ) : XXXX XXXX I respectfully request confirmation of the following : Secure File Drop submissions associated with my account, including : Submission ID ( s ) Date and time of submission The case number ( s ) or internal ticket ( s ) associated with each submission The department or functional role ( not personal employee identity ) that requested each submission The stated purpose for requesting these documents Confirmation of whether the submitted files were accessed, reviewed, retained, or shared internally, and if so, when This request is made solely to clarify Coinbases internal handling of documents submitted at its request. 

2. Advanced Trade Design and Operational Clarification I further request clarification regarding the design and operation of Coinbases Advanced Trade feature as it applied to my account : Whether Advanced Trade, once enabled, can remain active persistently without repeated user confirmation Whether newly deposited funds, including wire deposits, can be automatically allocated or used for trading under Advanced Trade without additional user action at the time of deposit What warnings, disclosures, confirmations, or risk notices are provided to retail users to explain that Advanced Trade may initiate or maintain automated or system-triggered trading behavior This clarification is necessary to assess whether a reasonable consumer would have understood how deposited funds could be used. 

3. Deposit-to-Trade Linkage High-Level Confirmation At a policy or design level ( yes/no with explanation ), I request confirmation of : Whether a wire deposit can be used for trading automatically under Advanced Trade without a separate approval step at the time of deposit Whether any system logic exists that triggers trade execution upon deposit when Advanced Trade is enabled I am not requesting transaction-level logs at this time.

4. Support Case Records Existence and Preservation Status I have multiple Coinbase customer support case numbers, including but not limited to : # XXXX # XXXX # XXXX # XXXX # XXXX At this time, I request only confirmation of the following : Whether chat or messaging records associated with these cases exist Whether such records are currently preserved Coinbases data retention policy as it applies to customer support communications This request is limited to record existence and preservation status and does not seek immediate production of chat transcripts. 

Purpose of This Follow-Up These limited requests are intended to : Clarify how my account and documents were handled during repeated support interactions Understand the operational behavior of Advanced Trade as it relates to consumer expectations Ensure that relevant records are identified and preserved while this matter remains unresolved I respectfully request that Coinbase be directed to respond fully and in good faith.

Company response to consumer: Closed with explanation