Consumer complaint received 2025-03-17 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Maximus Federal Services, Inc.
State: MN

Complaint narrative:
On XX/XX/XXXX, unauthorized individuals ( i.e. DOGE ) gained access to multiple internal systems within the Department of Education, including financial aid datasets containing the personal information of millions of students enrolled in the federal student aid program. My personal and financial information was among the compromised data, placing me at significant risk of fraud, identity theft, and financial harm. 

REQUEST FOR IMMEDIATE LOAN CANCELLATION AND DISCHARGE Under these circumstances, I formally request the immediate cancellation and full discharge of my student loan debt, as my rights as a borrower and a U.S. citizen have been severely violated. The following key points support my request : 1. Severe Data Breach Impacting Loan Integrity My personally identifiable information ( PII ) was accessed without authorization, jeopardizing my financial security. 
The breach compromises the integrity of my student loan account, as unauthorized parties now have access to sensitive details, which could lead to fraudulent activity under my name. 
2. Violation of Consumer Rights and Federal Data Protections The U.S. Department of Education, as a loan servicer and custodian of student financial aid data, has a legal obligation under the Privacy Act of 1974, the Higher Education Act, and the Fair Credit Reporting Act ( FCRA ) to ensure the protection of borrowers financial records. 
The failure to secure my personal information represents a breach of these protections, directly impacting my ability to manage my student loans safely. 
3. Financial and Psychological Harm Resulting from the Breach Due to this data breach, I am now at an increased risk of identity theft, unauthorized financial activity, and fraudulent loan modifications, all of which cause immense stress and financial insecurity. 
I am currently unemployed and facing financial hardship, making it impossible to mitigate potential fraud or mismanagement of my student loan without extreme burden. 
4. Violation of the Family Educational Rights and Privacy Act ( XXXX ) Under XXXX ( 20 U.S.C. 1232g ; 34 CFR Part 99 ), the Department of Education is required to protect the confidentiality of student education records and prevent unauthorized disclosure of personally identifiable information. 
The breach constitutes a direct violation of XXXX, as my student financial aid records were exposed without my consent, compromising my privacy rights as a borrower. 
5. Government Accountability and Precedent for Loan Discharge In past cases of systemic failures leading to financial harm, borrowers have been granted relief, including full loan discharges. 
Given the magnitude of this breach and the failure of federal agencies to uphold the security of my financial data, I should not be held liable for repaying a loan that is now fundamentally compromised. 

CONCLUSION Given the risk of long-term financial damage and the governments responsibility in protecting student borrowers, I request the immediate and complete discharge of my federal student loans. I also request a formal written confirmation of the cancellation and any necessary follow-up regarding how the Department of Education intends to mitigate this breach for impacted borrowers. 

Please confirm receipt of this request and provide a timeline for resolution.

Company response to consumer: Closed with explanation