Consumer complaint received 2024-06-27 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — High pressure sales tactics or recruiting
Company: Navient Solutions, LLC.
State: CA

Complaint narrative:
In XX/XX/XXXX I enrolled at XXXX XXXX for XXXX XXXX in XXXX, CA. During the admissions process, it was determined that I did not qualify for federal student loans due to family income levels. The school recommended that I take out private student loans with a company they had a relationship with which would cease servicing XXXX students soon. I learned in XXXX that the reason for this is that XXXX had legal and financial troubles that threatened its accreditation. In my sophomore, junior and senior years XXXX recommended that I and a co-signer apply for private student loans through Sallie Mae which later were transferred to Navient. I was warned during these periods that if I failed to promptly get a private loan or find some other way to pay for enrollment, that I would be kicked out of classes and my credits would not be able to transfer to other colleges including credits for XXXX courses I had already completed. During every enrollment period I was strongly encouraged by the school to take out private student loans to attend either directly or by being threatened that I would be removed and my credits would not be transferrable to continue my education elsewhere. 

When I began attending in XXXX, the school promised job placement assistance via an organized externship program. Prior to my graduation in XX/XX/XXXX the externship program was suspended. When I attempted to use the job placement assistance programs, the information provided was almost universally out of date, incorrect, or pointed students to the wrong points of contact. Myself and the majority of other graduating students in my class had extreme difficulty finding employment within our fields, and nearly all graduating students in my class did not find stable permanent employment until we stopped searching for jobs relevant to our specific degrees such as public service sector and retail work. 

The records I have show that between XX/XX/XXXX and XX/XX/XXXX I paid approximately {$45000.00} to Navient and Sallie Mae to attend a school that used high pressure tactics, deceptive advertising, and changed service expectations to deceive students into overpaying for limited services. I refinanced my student loans in XXXX and still owed over {$65000.00} in principal. My original tuition was calculated as {$49000.00} plus stipends worth {$21000.00} for a total of {$70000.00} for my sophomore, junior, and senior years. 

I believe that under the Holder Rule, my payments made between XX/XX/XXXX and XX/XX/XXXX were made for a deceptive or fraudulent service. On XX/XX/XXXX I submitted a request for a School Misconduct Discharge Application. I received a rejection later that morning stating that my loans were closed at Navient and are not eligible for the School Misconduct Discharge Application. I believe that per the Holder Rule, I have a right to apply to have my previous payments refunded as I borrowed to receive what I believe to be a deceptive or fraudulent service.

Company response to consumer: Closed with explanation