Consumer complaint received 2025-04-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CLGF Holdco 1, LLC
State: NY

Complaint narrative:
I am writing to file a complaint against Indigo Mastercard, serviced by Concora Credit, for failing to address my billing dispute, refusing to provide GAAP accounting specific to my account, and failing to process my payment that was delivered via Certified Mail on XX/XX/year>. I mailed a negotiable instrument, which I believed to be a valid form of payment based on the fact that other well-known companies, such as XXXX XXXX and XXXX XXXX regularly accept this method. However, I was informed by Indigo on XX/XX/year>, that my payment was not received or processed, despite having tracking confirmation that the payment was delivered. 

1. Failure to Provide GAAP Accounting : I initially requested GAAP accounting in my billing error dispute letter, which was delivered and received by Indigo on XX/XX/year>. This request was made to gain insight into how my account has been handled, specifically asking for detailed documentation that complies with Generally Accepted Accounting Principles ( GAAP ). 

Despite repeated inquiries and promises of response, the representative I spoke with on XX/XX/year>, informed me that Indigo does not provide GAAP-compliant documentation to consumers. This response contradicts my request for financial transparency regarding how my account has been managed, and I feel that this refusal to provide such documentation is improper and unfair to consumers like myself.

2. Non-Processing of Payment : I mailed a payment to Indigo in the form of a negotiable instrument on XX/XX/year>. As of XX/XX/year>, I was informed that Indigo has not received the payment and that it was never processed. This is concerning, as I have confirmation that the payment was sent and I am left wondering where it has gone and why it wasnt properly processed.

3. Violation of FCBA and Late Payment Reporting : Since submitting my billing error dispute in XXXX, XXXX has continued to report my account as delinquent to the credit bureaus, which is a violation of my rights under the Fair Credit Billing Act ( FCBA ). The FCBA mandates that no negative information can be reported while a billing dispute is being investigated. I demand that Indigo immediately cease reporting any late payments or negative information on my credit file, as the dispute has not been resolved and my request for GAAP accounting remains unfulfilled.

I request that Indigo Bank provide a full explanation of the accounting for my account, in accordance with Generally Accepted Accounting Principles ( GAAP ), and that they either process my payment or provide a detailed explanation as to what happened to it and/or why they are unable to process it, especially considering that other institutions do. This matter is already under review by the Consumer Financial Protection Bureau ( CFPB ), I expect a timely response. Should I not receive a satisfactory resolution, I will explore further actions, including seeking legal recourse if necessary.

Thank you for your attention to this matter. I expect a timely and complete response.

Company response to consumer: Closed with explanation