Consumer complaint received 2025-11-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
CFPB COMPLAINT LETTER CHASE BANK ACCOUNT CLOSURE & DISCRIMINATION To Whom It May Concern, My name is XXXX XXXX, a XXXXXXXX XXXX XXXX and the owner of XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, a Colorado-based commercial loan brokerage and real estate investment business. I am filing this complaint regarding JPMorgan Chase Bank for unfair treatment, discriminatory behavior, and the abrupt closure/freezing of my business account without cause or explanation. 

On [ date ] at approximately XXXX PM, I discovered my Chase business debit card was suddenly declined while trying to pay for fuel. My account had a balance of approximately {$800.00} at that moment, and in the prior three days, I had deposited and cycled through nearly {$10000.00} in legitimate business funds paying business bills and catching up on expenses, as commercial loan brokers often do. Our income comes in irregular cycles, and when commissions arrive, they are used to cover accumulated business expenses. 

Immediately after my card was declined, I contacted Chase. My account had been locked and placed under investigation without warning. Chase representatives refused to give me any explanation as to why the account was frozen, what activity they deemed suspicious, or what steps I needed to take to resolve it. 

Additionally, several of my business partners located in XXXX attempted to send funds to me through XXXX for our joint real estate and fund projects. Chase contacted them with aggressive questioning, including whether they knew me personally. They confirmed to Chase that they do, that we are business partners, and that our transfers were legitimate business activity. Despite this, Chase continued to treat the incoming funds as if they were fraudulent. 

I strongly believe this treatment was discriminatory. As an XXXXXXXX XXXX business owner, I have experienced unequal scrutiny before, but this incident stands out. The manner in which Chase handled my account shutting it down without notice, withholding information, and treating my transactions with suspicion appears directly tied to my race. My partners, who are not XXXXXXXX XXXX, were shocked by the questions Chase asked them about whether they truly knew me. 

Furthermore, Chases actions have disrupted my business in a severe and unnecessary way : They froze the small amount of funds I had remaining in the account They blocked incoming funds totaling approximately {$50000.00} in commissions due over the next week They prevented the deposit of an additional {$3000.00} in investor funds They interfered with ongoing transactions that are essential to my business operations All of this was done without any written notice, without any phone call, and without any explanation, and Chase continues to refuse to provide one.

This is financially damaging, professionally embarrassing, and emotionally distressing. As a veteran and minority business owner, I expect to be treated with fairness, transparency, and respect not suspicion and secrecy.

Therefore, I am requesting : A full federal investigation into Chases actions, including whether discriminatory practices were involved.

A written explanation from Chase detailing the exact reason for the account freeze, closure, or investigation ( as required under federal law, including ECOA ).

Immediate release or return of my business funds held by Chase.

Assurance that my account activity was handled in compliance with federal banking and civil rights laws, including Regulation B and anti-discrimination requirements.

Chases conduct has caused significant harm to my business, delayed time-sensitive transactions, and damaged my ability to operate professionally. I am asking the CFPB to intervene, review the banks actions, and require Chase to provide the transparency and accountability they have refused to offer. 

Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Commercial Loan Broker | Investor | XXXX. XXXX Email : XXXX Phone : XXXX XXXX

Company response to consumer: Closed with explanation