Consumer complaint received 2025-07-15 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Credit Control, LLC
State: LA

Complaint narrative:
I am submitting this complaint regarding an ongoing issue I have had with XXXX 's customer service and the handling of a debt allegedly associated with my account. Despite several attempts to resolve the matter, XXXX has failed to provide adequate support, and I am unable to obtain the necessary information to determine whether the debt is valid or accurately attributed to me. The following details outline the sequence of events : XXXX. XX/XX/year> ( Date of Contact XXXX ) : On this date, I contacted XXXX customer support via phone ( reference number : XXXX ). The agent was dismissive and rushed me off the phone without providing clear guidance on how I could further investigate the debt in question. I asked for specific information about the charges and any evidence of my ownership of the account in question, but the agent failed to offer any meaningful assistance. I was not given proper channels to escalate the issue. 

XXXX. XX/XX/year> ( Date of Contact XXXX ) : I attempted to follow up with XXXX, calling again to request further clarification. During this conversation ( reference number : XXXX ), the agent was uncooperative and refused to provide any documentation or communication via email that could confirm the validity of the debt. I specifically asked for emails, billing records, or any supporting evidence that showed I was the account holder for the disputed amount. The agent declined my request and ended the call abruptly. 

XXXX. XX/XX/year> ( Date of Contact XXXX ) : A third attempt was made to resolve this matter by calling XXXX support line ( reference number : non give ). This time, the agent was even more unhelpful, offering no solutions or direction on how to proceed. I again requested documentation to verify my responsibility for the account, but they provided assistance in directing to an department which didn't pick up and called ended sadly. No emails, records, or other forms of proof were given. 



Additional Information : I have not received any formal documentation or communication regarding the account ownership or the alleged debt. 

Despite several attempts, XXXX has refused to provide me with any evidence or verification that I owe the debt in question. 

The manner in which XXXX agents handled my concerns was consistently rude, dismissive, and unprofessional. 

Request for Action : I am requesting the CFPBs assistance in : Ensuring that XXXX provides clear, documented evidence of the debt, including any account ownership records, emails, or relevant proof of charges. 

Assisting me in resolving this issue with XXXX by ensuring they provide the necessary channels for me to get the answers I need. 

Holding XXXX accountable for their poor customer service, lack of follow-through, and refusal to provide the requested documentation. 

I would appreciate your prompt attention to this matter, as it has caused significant frustration and uncertainty regarding my financial standing. I am eager to resolve this situation but have been unable to do so despite my multiple attempts to work with XXXX directly. 

Thank you for your attention to this matter. I look forward to your assistance

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation