Consumer complaint received 2026-03-26 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
FORMAL COMPLAINT AND REQUEST FOR INVESTIGATION With Supporting Evidence Packet Attached Date : XX/XX/year> To Whom It May Concern, This letter serves as a formal complaint and request for investigation regarding a series of events affecting my property, mortgage account, and surrounding community that collectively raise serious concerns about mortgage servicing conduct, foreclosure actions, and related regulatory oversight. The purpose of this submission is not only to report potential irregularities affecting my property but also to request a fair and independent review of the circumstances that led to the current situation. Over the course of several years, I have attempted to address numerous discrepancies involving the servicing of my mortgage loan, the handling of escrow and insurance matters, and the progression of foreclosure proceedings despite ongoing disputes and unresolved questions about the accuracy of the loan account. Because the issues have continued across multiple entities and legal proceedings, I have assembled an organized investigation packet containing supporting documentation. The attached materials are provided to assist investigators and officials in understanding the timeline of events, the parties involved, and the evidence relevant to the concerns being raised. The attached documentation includes, but is not limited to : A summary of the mortgage servicing history associated with the property A timeline outlining significant events related to the loan account and foreclosure proceedings Relevant court case references and legal filings Contact information for parties connected to the servicing and legal actions Supporting records and exhibits referenced throughout the investigation packet Several legal matters are connected to these concerns, including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Complaint for Damages, Injunctive Relief, and Declaratory Judgment State Quite Title Case XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The attached materials have been organized in a structured format to allow investigators or regulatory authorities to review the information efficiently. Each document is labeled and indexed so that the record can be examined clearly and transparently. My request is straightforward : that the appropriate authority review the servicing history, foreclosure actions, and related circumstances associated with this matter to determine whether errors, irregularities, or violations occurred and whether corrective action is warranted. I appreciate your time and attention in reviewing this submission. Please feel free to contact me if additional documentation or clarification is required to assist in the investigation. Respectfully submitted, Property Owner

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation