Consumer complaint received 2026-04-08 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: SOFI TECHNOLOGIES, INC.
State: FL

Complaint narrative:
I am filing a formal complaint regarding unauthorized transactions totaling approximately {$6000.00} from my savings account. On XX/XX/XXXX, I received a phone call from a number that matched my bank, XXXX. The caller claimed to be a representative and informed me of alleged fraudulent activity on my account. The caller had extensive personal and account information, which made the interaction appear legitimate. I was told that a third party was attempting identity theft and that both my XXXX and XXXX accounts were compromised. The caller stated that fraudulent alert systems had been XXXX and needed to be reactivated through test transactions. I was instructed to confirm these transactions as part of restoring account security. XXXX transactions of {$1900.00} each were initiated to a recipient identified as XXXX. I did not intend to transfer funds to this recipient and only acted under the belief that I was securing my accounts based on instructions from someone impersonating a legitimate financial institution. Immediately after the call, I contacted XXXX and was informed that the call was fraudulent. I then accessed my SoFi account and discovered approximately {$6000.00} missing. I immediately : - Secured my account - Changed all login credentials- Transferred remaining funds to prevent further loss - Contacted SoFi to report the fraud At the time of reporting, the transactions were still pending. I explicitly requested that SoFi cancel these transactions, as they were unauthorized and part of a scam. I was informed that I needed to wait until the transactions posted before further action could be taken, and I was assured that I would be reimbursed. Additionally, SoFis system itself flagged the activity as suspicious due to an unrecognized login. Despite my immediate reporting and cooperation, I was later informed on XX/XX/XXXX that my claim was denied due to insufficient evidence. I strongly dispute this conclusion. These transactions were not authorized in any meaningful sense. I was manipulated through a sophisticated impersonation scam involving caller ID spoofing and the use of my personal information. I did not knowingly or willingly send funds to this recipient. Furthermore : - I reported the fraud immediately- I attempted to stop the transactions while they were pending- The bank detected suspicious activity independently- I have fully cooperated and requested guidance on additional evidence, which has not been provided I am requesting : XXXX. A full reimbursement of the unauthorized transactions totaling approximately {$6000.00} XXXX. A detailed explanation of why my claim was denied XXXX. Clarification on what specific evidence is required, if any, to support my claim XXXX. A review of why my request to stop pending fraudulent transactions was not acted upon I believe I am protected under federal consumer protection laws regarding unauthorized electronic fund transfers and fraud. This situation has caused significant financial and emotional distress. I expect a thorough and fair review of my case. I am asserting my rights under the Electronic Fund Transfer Act ( Regulation E ), which protects consumers from unauthorized electronic transfers. These transactions were the result of fraud and impersonation, and I did not provide informed or valid authorization. I also reported the fraud immediately while the transactions were still pending, yet no action was taken to prevent the loss. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation