Consumer complaint received 2024-09-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I drove to MARRIOTT XXXXXXXX XXXX on XXXX XXXX XXXX  because no one on phone would tell me if there was fee for parking. I'm XXXX and had already had paid {$70.00} and XXXXXXXX Marriott XXXX  points removed for reservation. on XXXX XXXX XXXX  at XXXX XXXX. XXXX XXXX, on the Marriott XXXX  website, only to arrive at that hotel to be told no rooms were available. 

SO THIS XXXX XXXX XXXX took {$110.00} and XXXXXXXX XXXX XXXXXXXX  points, but neglected what would surely cost me to park my car. So, XXXX with XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX I walk with my cane slowly to ask about my reservation and the cost of parking. Well this hyperactive woman is typing away booking me a room, SHE FINALLY PAYS ATTENTION TO ANSWER MY ONLY QUESTION, IT'S {$50.00} to park. I said, NO, THATS TOO MUCH, and had to drive there to find out. I said that I didnt want the room, unless free parking for me. ( it doesnt hurt to ask ). I NEVER SIGNED FOR A ROOM AT EITHER PLACE. Neither hotel gave me a room or a key. But, during my complaint process the XXXX XXXXXXXX XXXX lied, charged me for a room ( {$110.00}, and kept XXXX Marriott Bonvoy points worth. {$250.00} ). The proof I have is that they never produced my signature that every hotel gets you to sign after checking your ID. THE HOTEL KNOWS THIS and XXXX XXXXXXXX  KNOWS THIS. 

XXXX XXXX XXXX, MD XXXX y/o walking with a cane IS AN EXCUSE FOR HOTEL STAFF TO ABUSE THE ELDERLY BOTH HOTELS THROUGH XXXX XXXX WEBSITE TOOK MONEY AND POINTS FOR A RESERVATION. XXXX XX/XX/2024 ( XXXX ). XXXX XXXXXXXX XXXX, {$110.00} and took XXXX Bonvoy points for room XXXX XXXX 2024. 
( XXXX ). XXXX XXXX XXXX XXXX, {$70.00} and took XXXX Bonvoy points for room XXXX XXXX 2024. 

and both did not give me a hotel room. 

XXXX POINTS WERE RETURNED FROM HOTEL ( XXXX ), and {$70.00} refunded, but WAS ADDED BACK AGAIN ONTO MY XXXX XXXX XXXX. 

XXXX XXXXXXXX STILL OWES ME XXXX POINTS for reservation ( XXXX ), the charge of {$110.00} was REFUNDED, BUT ADDED BACK ON TO MY VISA CARD XX/XX/2024 ... .. BONVOY MARRIOTT VISA WAS USED TO BUY XXXX points for {$250.00}. THAT COST WILL BE REMOVED FROM MY BILL AS IT IS A FRAUDULENT CHARGE BY XXXX XXXX XXXX ). and covers the XXXX points they stole. 

XX/XX/2024 ... .. XXXX XXXX AGAIN WAS USED TO BUY XXXX points for XXXX that is MY PENALTY CHARGE TO XXXX XXXX for fraudulent activity in billing, charging, and lying that they gave me a room and stated I used it for an hour!!!!!! THAT COST WILL BE REMOVED FROM MY BILL. 

XXXX. XXXX, XXXX  .... XXXX XXXX AGAIN USED TO BUY XXXX points for {$370.00}. THAT COST IS TO COVER MY TIME TO RESOLVE THIS SITUATION TO NO AVAIL. HOURS ON THE PHONE AT $ XXXX is my charge. THIS COST IS TO BE REMOVED FROM MY BILL. 

XXXX XXXX XXXX XXXX XXXXXXXX enclosed is my REPORT to the CITY of XXXX DISTRICT ATTORNEYS OFFICE , If they dont accept the case I will go directly to the Police Dept. 

XXXX XXXX XXXX, XXXX  THEN. for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  an hour later at HOTEL, IT WAS XXXX XXXX and only XXXX nights!!!!! 
I HAD TO FIGHT WITH XXXX XXXX TO HONOR THE XXXX NIGHT FREE as I booked using it.

Company response to consumer: Closed with explanation