Consumer complaint received 2022-04-25 00:00:00
Product: Payday loan, title loan, or personal loan — Payday loan
Issue: Problem with the payoff process at the end of the loan — 
Company: Uprova Credit, LLC
State: WA

Complaint narrative:
I took out a loan and found out that the lender was not licensed to loan in the state of XXXX. The multiple payments did not make a dent in the loan. I started looking into this and found the loan was not legal. Originally took out a loan for {$800.00}. Paid back {$1600.00} which was well over the principal. I revoked the authorization back on XX/XX/XXXX and asked for a refund of the overpayment above the principal. Company did not respond to that. Now today XX/XX/XXXX I received a collection notice from Here is a copy of communication. 

I received another notice today from your company attempting to collect on this loan which was already paid in full. Loan # XXXX Your company is not licensed to loan in the state of XXXX and I overpaid on what was owed. I am disputing the validity of this collection and will file a complaint with the regulatory agency in my state. Please process a refund for amounts collected above the principal. The loan was not collectible or enforceable. 

XXXX XXXX Sent from XXXX XXXXXXXX Mail for XXXX On Monday, XX/XX/XXXX, XXXX XXXX XXXX wrote : Dear XXXX XXXX, We have received your request to revoke your electronic payment authorization and have cancelled all further electronic debits to your account. 

Please be advised that revoking your electronic payment authorization does not eliminate your obligation to repay your loan. If you fail to remit payment as required by the terms of your loan agreement, it may result in your account being considered in default and Uprova may exercise all rights available to it under the Consumer Loan and Arbitration Agreement. 

If you have additional questions, feel free to contact us at XXXX. 

Sincerely, Customer Service XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : XXXX CONFIDENTIALITY NOTICE : This e-mail message including attachments, if any, is intended for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and delete all copies of the message from your system. Any unauthorized review, dissemination, copying, or the taking of any actions based on the contents of this information is strictly prohibited. Do not use or disclose the contents to others. 


From : XXXX Sent : Sat XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : XXXX Subject : Revoke XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am revoking my ACH on loan # XXXX. I have paid in {$1600.00} on a {$800.00} loan. I found out that you are not licensed in the state of XXXX and that the loan and the interest rates are not legal in my state. I would like a refund of funds paid over principal and the loans closed as I consider this loan paid off. Im not able to access the website as its says under maintenance for over two weeks. 

Please confirm that all ACH withdrawals have been stopped. Also confirm the loan is closed. I will be reporting this to the XXXX  XXXX XXXX and Consumer Financial Protection Bureau. 

Sincerely XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation