Consumer complaint received 2025-08-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
My vehicle was repossessed in XX/XX/year>. I literally had a payment set for XX/XX/year> and paid in XXXX and the car was repossessed three days prior to my payment so they cancelled the payment. I was out of work with no income no unemployment etc for 9 months struggling and still borrowed money to pay bill. The same day they repossessed my car I literally called and asked what can I do to get truck back I was advised pay the total amount due nothing less and send insurance to repo department. I asked if theres was any payment plans I could do if I have a portion o I was advised no. Fast forward to XXXX or XXXX I called back again and said are you sure theres nothing I can do to get the truck back like pay a big portion and set a plan for the remaining I was told no you can only pay the full Amount not once was I told to just make any payment I was told not to make anything unless its the full amount. I use to work in collection and banks for this so they can foreclose or sell the car and show you never tried to pay and I actually did which should be totally illegal. Fast forward to XXXX the car is sold for way less than of I owed for XXXX and I owed over XXXX. I felt this was so disrespectful as I paid for that car for three years when I had a job. Now guess what they are ready to talk about the deficiency I advised I make way less in my salary and now I have to pay student loans due to the new administration. I can only pay a portion of my original payment as I now have to get a new car. They even asked how will you make payments I said get a second job because clearly I even have to do this to pay my student loans these days. They run this program and guess what I was told because I had not made payments since XXXX lol I cant get payments lowered or a payment plan for the deficiency remember the truck gone. I said wait I was told only payment I could make was the total amount and they even agreed to cancel my XXXX payment because they said it wasnt enough I have proof of the cancellation. Their collection department and activity is egregious and purposely seek to damage your image and credit and force you into bankruptcy and it should be illegal as I called them three or four times to work this account out to be told now that because I didnt make the payment I was told not to make I cant pay the deficiency at a lower amount which will now force me into bankruptcy to protect myself which should be illegal. They are a total fraud and have been sued many times I am seeking to discuss legally also this is shameful for individuals like myself that lost it all due to loosing a job. 

If a bank is purposely refusing to accept your payment to submit a bad review to your credit report, this could be considered a violation of your rights under the Fair Credit Reporting Act ( FCRA ). The FCRA ensures that credit reporting is fair and accurate.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation