Consumer complaint received 2024-02-27 00:00:00
Product: Debt collection — Rental debt
Issue: Communication tactics — Frequent or repeated calls
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: WA

Complaint narrative:
I am writing to file a formal complaint against Genesis Credit Management regarding their handling of a debt collection matter involving my and my spouses account. 

We was initially disputing charges with XXXX, the property owner of my prior apartment XXXX XXXX. I provided XXXX with move-in paperwork signed by the XXXX  XXXX, which included a breakdown of all damages present at move-in. These same damages acknowledged at move-in were what XXXX attempted to charge me for post-move-out. I have photos of these forms signed by management, along with move-in photos. 

Unfortunately, the representative from XXXX ceased communicating with me and never responded to my email dispute. This led XXXX to send my account to a collection agency named Genesis Credit Management. Since then, I have been harassed by Genesis Credit Management via phone, multiple times a day per week. I left Genesis Credit Management an email on their website, explaining the situation. However, their website does not provide an actual email address, and instead requires filling in information in multiple text field inputs. I believe this is by design to prevent the creation of a paper trail. 

I contacted Genesis Credit Management via phone on XXXX to dispute the charges and explain the situation. A representative named XXXX was extremely rude and refused to communicate with me civilly. This led to me requesting a supervisor, who identified himself as XXXX XXXX XXXX told me to send him the dispute to his email address : XXXX, to which we did. Since then, we have not received a response, and Genesis Credit Management continues to harass us via phone. 

On XXXX, I contacted Genesis Credit Management again to kindly ask them to cease all telephone calls to our phones and request that communication regarding this matter be conducted in writing to ensure clear and documented communication between both parties and prevent any misunderstandings or disputes. 

Unfortunately, XXXX at Genesis Credit Management refused to cooperate and provide me with Genesis Credit Managements email address. XXXX spoke over me, saying this is how this will go down, and eventually hung up on me. Additionally, we never received an account number from Genesis Credit Management. 

I have since left another email on their website on XXXX requesting that communication of the situation be conducted in writing. However, their website does not leave a paper trail that I actually sent an email. Therefore, I had to screen record myself sending the email as proof. 

Enclosed are copies of any relevant documentation, including letters, emails, and records of phone calls, to support my complaint. 

I respectfully request that the Consumer Financial Protection Bureau and the State Attorney General 's office investigate this matter and take appropriate action to ensure that Genesis Credit Management complies with all applicable laws and regulations. 

Thank you for your attention to this matter. 

Here are documents related to the issue XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation