Consumer complaint received 2025-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAINE & WEINER COMPANY, INC.
State: TX

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute certain charges on my credit card account, which I believe are inaccurate, unauthorized, and in violation of both state and federal consumer protection laws. This is an official demand for your immediate investigation and correction of the following issues, as outlined below.

Legal Grounds for Dispute : Violation of the Fair Credit Billing Act ( FCBA ) : Under the FCBA, I am entitled to dispute any charge that I believe is incorrect, unauthorized, or fraudulent. I have provided clear evidence that these charges do not reflect valid transactions made by me, nor have I received the products/services for which I am being billed. As such, you are legally required to investigate and resolve this matter within the 60-day timeframe, and the charges must be temporarily removed from my account during the investigation. 
Failure to Provide Adequate Documentation : Despite repeated requests, your company has failed to provide proper documentation supporting the legitimacy of the disputed charges. This lack of transparency not only breaches consumer protection standards but also violates my right to be fully informed about the origin of charges made to my account. 
Violation of the Truth in Lending Act ( TILA ) : I assert that your company has failed to comply with the disclosure requirements set forth under the TILA, which mandates clear and accurate reporting of all terms, conditions, and charges on my credit account. The current billing statement does not meet these standards, thus making the charges inherently suspect and further justification for immediate reversal. 
Demand for Immediate Action : Immediate Investigation : I demand that you open an immediate investigation into these disputed charges, as required by law, and provide me with a full explanation of the outcome.

Temporary Credit : While your investigation is pending, I demand that you provide a temporary credit to my account for the disputed amount ( XXXX ), as stipulated under the FCBA.

Correction and Reversal : If your investigation concludes that these charges are indeed fraudulent or erroneous, I demand that they be reversed, with any associated interest or fees fully refunded. 
Written Confirmation : I expect written confirmation of your receipt of this dispute letter within XXXX business days and a full resolution within 30 days, in compliance with the legal requirements. 
Please be advised that I will not hesitate to escalate this matter further, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and my states Attorney General, should you fail to resolve this dispute in a timely and satisfactory manner. 


Legal Violations : Fair Debt Collection Practices Act ( FDCPA ) : Under the FDCPA, you are prohibited from reporting any debt to credit bureaus without the consumers explicit consent, unless there is a valid, substantiated debt owed by the consumer. You have failed to provide any proper documentation or authorization for the alleged debt you are attempting to collect or report. 

Fair Credit Reporting Act ( FCRA ) : Section 1681s-2 of the FCRA requires that a debt collector must have a reasonable basis for reporting a debt to credit reporting agencies. Your company has failed to provide me with any notice of the debt or a formal validation of the amount owed, which is a direct violation of my rights under the FCRA. 
Failure to Validate the Debt : I have not received any communication or validation notice from your agency as required by law. Under the FDCPA, you are legally obligated to send a debt validation letter within 5 days of your initial contact, which has not occurred. Without such validation, you have no legal basis to report this debt. 

Demand for Immediate Action : Immediate Cease and Desist : I demand that you immediately cease and desist from reporting this alleged debt to any credit bureaus or third parties. This includes ensuring that all negative information regarding this debt is removed from my credit report, effective immediately. 

Immediate Verification and Proof of Debt : If you continue to claim that this debt is valid, I demand that you provide the complete and proper documentation verifying the debt, including proof of the original agreement, the amount owed, and my explicit consent for any credit reporting. 
Permanent Removal of the Debt Report : If you fail to provide valid documentation and proof of authorization, I demand that the debt be removed from my credit report without delay. Failure to comply with this request will leave me no choice but to pursue legal action.

I trust that you will act swiftly and in accordance with the law to address this matter.

Company response to consumer: Closed with explanation