Consumer complaint received 2024-11-22 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: TRUIST FINANCIAL CORPORATION
State: NC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC, XXXX Date : XX/XX/year> To : Consumer Financial Protection Bureau Subject : Formal Report of Credit Card Fraud and Identity Theft I am writing to formally report a case of credit card fraud and identity theft that has caused me significant financial and emotional distress. I am seeking your assistance in investigating this matter and taking necessary actions to ensure that justice is served. Below are the details of the incident. 
1. Summary of the Incident : The first unauthorized transaction was made on XX/XX/year>, and posted on XX/XX/year>, approximately one week before I detected fraud. 

2. Timeline of Events : Initial Fraudulent Transaction : The first unauthorized transaction was made on XX/XX/year>, and posted on XX/XX/year>, approximately XXXX week before I detected fraud. 
Subsequent Transactions : Between XX/XX/XXXX and XX/XX/year>, a total of XXXX fraudulent transactions were made, amounting to approximately {$42000.00}. These transactions appeared in my account even after I raised an initial claim and canceled the card. 

Upon questioning why charges continued despite the cancellation, the bank informed me that these transactions had been kept " pending '' and were later approveddespite clear signs of fraud. I subsequently raised XXXX claim cases to contest these charges. 
Action Taken by Me : Upon detecting the fraud, I immediately : I. Locked the card on XX/XX/year>. 
II. Contacted the credit card issuer to report the fraudulent transactions and raised total of XXXX disputes. 
III. Canceled the compromised card and received a replacement, which I have not activated, awaiting resolution of the issue. 
Banks Response : Despite mentioning the fact that I was over XXXX miles away from the fraudulent transaction locations, the bank rejected my claim. Their rejection was based on the assertion that the physical card was present at the PoS, which contradicts the fact that I have the card in my possession. 
3. Concerns with the Bank 's Handling of the Case : The bank failed to flag or block the suspicious activity during the week when XXXX transactions were made, including multiple high-value purchases and transactions exceeding my credit limit ( {$11000.00} ). 
Transactions were approved despite being geographically implausible, such as purchases made hundreds of miles apart within hours. 
The bank has demanded additional proof, such as video footage from merchant locations, which I can not procure. 
4. Evidence Available Physical Card : have retained the physical card. 
XXXX XXXX : The card statement confirms my usage in North Carolina, over XXXX miles away from the fraudulent transaction sites during the fraud period. I can provide XXXXXXXX XXXX  data upon request to further corroborate this. 
A record of communication with the credit card company regarding my claims and their subsequent rejection. 
Claims Details- o Claim XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Credit card Statements-Available for verification summary of the charges : Total Charges- {$42000.00} Total Transaction- {$510.00} No of states-6 No of merchant-24 Date between- XXXX XXXX XXXX 

5. Impact on Me : The bank has held me liable for these fraudulent charges and is demanding payment, putting me at risk of financial and credit damage. I am deeply concerned about the potential misuse of my identity beyond this incident and fear further repercussions. 
Request for Assistance : I respectfully request your intervention in this matter to : Investigate the fraudulent transactions and determine how my card information was compromised. 
Hold the responsible parties accountable, including individuals or merchants involved in the fraud. 
Protect my financial and personal identity from further misuse. 
I am prepared to provide additional documentation or details to assist in your investigation. Please feel free to contact me at XXXX or XXXX for further communication. 
Thank you for your attention to this matter. I trust in your expertise and commitment to addressing financial crimes and protecting citizens from fraud. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation