Consumer complaint received 2024-08-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Bread Financial Holdings, Inc.
State: NJ

Complaint narrative:
**To Whom It May Concern, ** I am filing this complaint to bring to your attention the erroneous and harmful credit reporting by several entities that has severely impacted my credit score and is preventing my family from securing a mortgage loan for essential housing. This situation is particularly distressing as my wife is a XXXXXXXX XXXX we have a XXXX, and we rely on XXXX XXXX for daily living. We urgently need your intervention to correct these inaccuracies and remove the false reports from my credit file. 

XXXX. XXXX XXXX - XXXX : XXXX XXXX has incorrectly reported XXXX, XXXX, and XXXX late payments on my account. These reports are false and stem from technical issues on their platform that prevented my payments from being processed. Since XX/XX/2024, I have contacted Self multiple times via phone and chat to resolve these issues. Each time, I was told that a supervisor would reach out to me, but I have never received any follow-up. The technical problems included application crashes and errors during payment submission, which were beyond my control. Despite my continuous efforts to address this matter for nearly five months, the issue remains unresolved, and my credit has been unfairly damaged as a result. 

- **Violation** : This conduct violates the Fair Credit Reporting Act ( FCRA ), which mandates that information reported to credit bureaus must be accurate. XXXX XXXX has failed to ensure the accuracy of the information reported to the credit bureaus, thereby violating my rights under the FCRA. Additionally, XXXX XXXX negligence in addressing my repeated requests for assistance constitutes a failure in their duty to provide fair and accurate service. 

XXXX. Comenity Bank/Jared Jewelers** - **Issue** : Comenity Bank/Jared Jewelers has falsely reported late payments on my account, despite my perfect payment history with them. This inaccurate reporting has unjustly harmed my credit score and is obstructing my ability to obtain a mortgage loan. I have always been in good standing with Comenity Bank/Jared Jewelers XXXX and the information they provided to the credit bureaus is completely false. 

- **Violation** : Comenity Bank/Jared Jewelers is in violation of the FCRA by reporting inaccurate information that is damaging to my credit score. The FCRA requires creditors to report truthful and accurate information to the credit bureaus, which they have failed to do in this instance. 

XXXX. XXXX XXXX - XXXX : XXXX XXXX has continued to report late payments on my account, which is negatively impacting my credit score. These reports are inaccurate, and the damage they are causing to my credit is preventing me from obtaining the mortgage loan my family desperately needs. 

- **Violation** : XXXX XXXX is also in violation of the FCRA for reporting incorrect and harmful information to the credit bureaus. This has significantly impacted my ability to secure financing for a home. 

XXXX. Unknown Collection Agency** - **Issue** : I have noticed a collection account on my credit report from an agency I have never been contacted by, nor do I owe any debt that could lead to collections. This false collection account is further damaging my credit and is completely unfounded. 

- **Violation** : The FCRA mandates that consumers must be informed of any debts that lead to collections. This unknown collection account violates my rights under the FCRA, as I was never notified of any such debt, and I do not owe any money that could justify a collection. 

**Request for Immediate Action : ** These false reports have led to a significant drop in my credit score, preventing me from obtaining a mortgage loan and putting my family at risk of not securing necessary housing. My wife, a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX are all impacted by this situation. I am requesting that the CFPB urgently investigate these violations of the FCRA and take immediate action to have these incorrect and harmful reports removed from my credit file. 

Please ensure that these entities correct their reporting to reflect the true and accurate status of my accounts, as required by law. The impact on my familys well-being is severe, and we need your help to rectify this situation. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation