Consumer complaint received 2024-06-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NC

Complaint narrative:
Hi, I have a business into wholesale of Electronics, I was banking with Chase XXXX XXXX XXXX XXXX Account. 

On XX/XX/year> - XXXX sent a wire for {$44000.00} to my vendor in XXXX to buy XXXX XXXX, a week went by my customer never received the wire, I followed up with chase and opened a case and was assigned a case number to trace the wire, I was informed by chase that the wire was sent XXXX record indicate the money was settled on XX/XX/XXXX ... My vendor said he never got the money and the deal / stock was sold ... for over a month I followed up with Chase on the wire status the Chase Wire research team with state that the wire was sent XXXX settled, but my vendor never got any ... Anyways towards end of XXXX, I asked my customer to send his bank statement where the wire was supposed to get credited - I saw the statement the money was never sent, XX/XX/XXXX week I approached Chase with the bank statement from my customer and showed to to the Banker at Chase XXXX XXXX and requested to recall the wire. 

My customer said he will keep the account balance ZERO ... guess what within XXXX hours Chase confirmed that money was back with Chase in their XXXX XXXX account. 

In the meantime on XXXX XXXX Chase restricted my account and decided to close my business XXXX personal account. 

On XX/XX/XXXX - Chase confirmed that they had the {$44000.00} in their general ledger account and that they will send a Cashier Check which should take XXXX business days ... fair enough i waited, nothing came in ... reached to chase on XXXX day asking on the status of the cashier 's check, they said we are processing give us XXXX  days .... again follow up, give us XXXX  days, this went on until end of XXXX, where I escalated this issue to supervisor to have this resolved, they said we will have this sorted and confirmed that they have the money and that the cashier check will be mailed out ... in XXXX days, again nothing happened, again called the same run around Call wire research team, they transfer to Chase Claims, they transfer to fraud protection, they transfer to Chase Compliance and they back to Chase Wire research team ... this drama has been going on for the last 45 days, in the process I did learn that Chase never sent the wire on XX/XX/year> - the lied about being sent but the money was sitting with Chase Suspense account, then they decided to close the account, when I requested for a recall they confirmed money was back with chase, its been over XXXX days now ... since I am waiting for my money {$44000.00} and even to this day I get the run around that its under process... I and asked to wait for XXXX days / XXXX  days / should have an update and this has been on going... 


I need my money back ASAP and a strict action should be taken against chase for XXXX. Giving False statement about a wire being sent when it wasn't sent XXXX. They gave no reason and decided to close my account XXXX. For over XXXX months they are sitting on {$44000.00} - and giving me the run around and still I haven't received my money- I lost a big business opportunity XXXX. There are over XXXX escalation requested on this case yet nothing has been done by Chase. Each time I call I spend XXXX hours with chase in trying to get my money .... I would have called chase over XXXX times and over XXXX times made branch visits... still nothing. 
I have a business to run and it is not a small amount ... Pls help me- this is urgent matter

Company response to consumer: Closed with explanation