Consumer complaint received 2026-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
On Friday, XX/XX/XXXX I placed an online pick up order with XXXX XXXX XXXX for {$300.00} when I picked up my groceries and I went home. I looked at my checking account and there was the {$300.00} charge and an additional charge from price for {$170.00} I called XXXX spoke with management. They told me this was a hold on my debit card and then it would drop off in three days. I said OK Saturday morning XX/XX/XXXX. I woke up and the charger gone through called twice again escalated and spoke to management and they said I had to dispute it with my bank and that was the only thing they could do for me contacted my bank Wells Fargo put in a complaint for the {$170.00}. They said it would take 10 days OK after 10 days I get a letter stating that they canceled it because I had never been charged that amount XXXX so I called again and of course they could see that. Yes I had indeed been charged that money but itll take another 10 days for them to review the claim thats 20 days. Im a senior citizen living in a senior citizen community living on a fixed income, but thats OK. I can wait another 10 days after the next 10 days they sent me a letter say nope I use the card and a lot of other things like I had the card in my possession I had my pin number memorized, blah blah blah. Whats funny as it was that a completely different XXXX one that I have never shopped up. So I spoke to a manager, XXXX I mean, I went up the chain on XX/XX/XXXX because after the second refusal, they had given me a provisional credit that was after 20 days and I needed to speak to him because they had told me in the letter that they were going to reverse the {$170.00}. I said you cant do that I wan na fix first month. I cant have that done. This is a simple mistake. I should be able to be corrected. I never thought I would have this type of trouble with this thing and I never have of course Ive never had anything. This fraudulent happened to me before, so XXXX said that he would take care of it. Theyre gon na reopen the claim. He understood what I was saying and theyre not gon na deduct the money till they come to another conclusion XX/XX/XXXX. Im getting ready for my XXXX. Im having a XXXX done and I need to make my co-pay, I paid my rent. I paid my bills. Im ready to go look at my bank account and Im negative and everything is bouncing because they did withdraw the {$170.00}. I called them one hour prior for my XXXX so youve got to be kidding me the incompetence error is killing me. He said no no all your claims have been denied and this ones gon na be denied as well although I have not received anything. Because of course they have 10 days.. I dont understand all I did was a XXXX order pick up and got home and got charged twice two different amounts. I cant be in the same place at the same time I take XXXX XXXX to the store. They dont run every XXXX thats open. They take you to the nearest one to your house.. I am so fed up with the way Wells Fargo has treated me definitely leaving this bank and I believe they owe me $ {$170.00} and of course all the bank charges are gon na charge me for everything bouncing. The reference number for my dispute with Wells Fargo is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation