Consumer complaint received 2016-10-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Received bad information about my loan
Company: MOHELA
State: OH

Complaint narrative:
I graduated in XXXX with a XXXX XXXX degree and went to work for XXXX in Ohio. My family has a long history of XXXX. I was told in XXXX that XXXX Loans enrolled me in the Public Service Loan Forgiveness program. They did n't and they went out of business. They sold my loan to XXXX. I contacted them to make sure that it got transferred properly and that 's when I found out they never put my loan into that program. They assured me that they would fix it and that my loan would be in that program. They did n't and they went out of business. They sold my loan to Mohela. I just found out today that I have never been put on the right kind of repayment plan. 

I have made 7 years of payments, always on time, and none of them count. I was supposed to have loan forgiveness after 10 years of on time payments. I just want credit for my 7 years, because I had no way to know or even no way to check if what I was told actually happened. Even if the total of my payments would have been more than what I did pay, I am willing to pay any additional funds that I would have paid, had they done what they said they were doing. 

I am XXXX years old, and I want to retire someday, sooner rather than later. I have very little to retire on because I was a military spouse for 20 years and had a sporadic work history, and now I work in XXXX, so the social security administration is going to cheat me out of a lot of my retirement because I get XXXX retirement for part of my work history. ( That 's another messed up financial situation that your agency should look at. ) I will probably have to buy a mobile home with money I get from my parent 's house when they pass away, just to be able to afford to live in retirement. I ca n't pay student loans in retirement. If I could discharge them in bankruptcy, I would since I feel like I have been cheated. I have always paid all of my debts. I even almost lost a house in the recession but worked really hard to sell it at a loss rather than default. I lost XXXX dollars in home-ownership in the recession, because when I sold house number XXXX, it was XXXX and I had no idea that the whole economy would tank in XXXX. I purchased a condo in XXXX and it is currently worth XXXX less that I originally paid for it. 

When I first discovered the problem with XXXX, I found evidence of XXXX Loans doing this with a lot of people, but I no longer have the information. I know it 's there and could be found with some intensive XXXX or other searching. Please help me. I have always tried to do the right thing in life, and have gotten XXXX by circumstances, but this is just wrong and seems like it should be able to be fixed, since it was a couple of people who either lied or were just too incompetent to do the job right. No one wants to take any responsibility, and I just want this corrected since I did what I was supposed to do, and have dedicated my life to XXXX. I realize that the people who messed up my loan not once, but twice, are not able to be found. But I want someone now to step up and do the right thing, and fix this error. Thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation