Consumer complaint received 2025-02-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I signed up for a XX/XX/XXXX account on XX/XX/XXXX because I needed to have a meeting on XX/XX/XXXX. I had every intention of deleting the account after the meeting and after I had grabbed the recording. You could only sign up for a month long contract, but you could cancel it. The problem was I could never sign into the XXXXXX/XX/XXXX account. Though XXXX took my credit card information and allowed me to make an account, I could never log into the account because they had some error on it. You can only cancel the account if you can log into it and I can not log into the account. 

After searching for 45 minutes, I finally found a person to chat with on XXXX about this and they said they couldn't fix the account because it had imprinted wrong. XXXX suggested that I try logging in the next day to make a new account or to delete the account. I could not log in the next day. I never have been able to use the product and XXXX said they can't fix the product. I made a new account I couldn't use either. I wound up having to use my husband 's work XX/XX/XXXX after he got permission. 

But XXXX just keeps charging me every month. I have had to file disputes with my credit card XXXX since XXXX about this. Finally on XX/XX/XXXX, I requested a new credit card as there was a fraud on my account that I could not resolve and it is so silly to have to keep logging in to explain this on a monthly basis to XXXX. It's not like you can call up XXXX! But my credit card company that I bill thousands of dollars to each month and pay and for which I have been a customer for probably 2 decades should help me on this {$4.00} a month charge. I then got a new card after I selected the option of a fraud on my account. For a while I didn't have the charges, which was great, but then XXXX gave the XXXX the new secured credit card information. 

I called on XX/XX/XXXX to ask that they stop allowing XXXX to charge this new account. This call took about 25 minutes. XXXX said she could only file a dispute, so she would put her supervisor XXXX on the phone. XXXX then said they're only a service provider. XXXX said they would do a 3-way call with XXXX and me since I can't reach them. She then put me on hold and hung up on me. She did not call me back. XXXX also said they would dispute the most recent monthly charges. I just logged into my account and see they did not dispute the charges. I disputed XXXX 's but I can not dispute XXXX 's because it says I have to call them. 

This is so frustrating. I should not have to change credit cards and lose my low annual fee because as a customer for 20 years they can't stop XXXX from fraudulently charging me for an account I can not access and can not cancel. This is so wrong. They gave XXXX my new credit card number after I notified them about this fraud in XXXX, XXXX, XXXX, XXXX, XXXX, and XX/XX/XXXX. Then in XXXX they failed to dispute and refund me for a charge they said they were going to refund me. I can not dispute the new XXXX charge I see online without calling them. They are refusing to help me and they are giving my credit card information to a company that is attempting to defraud me.

Company response to consumer: Closed with non-monetary relief