Consumer complaint received 2024-04-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: CA

Complaint narrative:
On XX/XX/XXXX I received an email from one XXXX XXXX claiming to be the Hiring manager from a real company, XXXX XXXX from Utah. She asked to interview me for a XXXX XXXX XXXX XXXX. I proceeded to interview on ( XX/XX/XXXX ) and again on ( XX/XX/XXXX ). I did the majority of interviewing on XXXXXXXX XXXX through the chat system with them claiming " our surveys on interviewing deemed text-based interview to be the best ''. I found out later on ( XX/XX/XXXX ) that I was hired and would be communicating with XXXX XXXX my coach/team advisor. On ( XX/XX/XXXX XXXX XXXX XXXX informed me that due to XXXX XXXX shipments for the work equipment needed were heavily delayed so he needed me to purchase them from their preferred retailers. He issued a check for the amount of XXXX to me and sent the check via email and it was a pdf file. I had to print out the check, endorse it, and then do a mobile deposit of the check into my XXXX XXXX account. Only a certain amount would be available on XX/XX/XXXX and the rest the next. He made me wire transfer XXXX for the work equipment. I proceeded to transfer the money to XXXX XXXX thinking it was the XXXX XXXX money. The next day, XXXX instructed me to go to the XXXX store to buy an XXXX XXXX ( XXXX $ ) for work equipment and XXXX XXXX XXXX XXXX XXXX XXXX I went in store to the XXXX XXXX XXXX store in XXXX, CA to make the purchase. Since my deposit amount limit is XXXX on my XXXX XXXX account he instructed me to use my credit card to charge for the XXXX products if the next work check will purchase and cover the rest of the expenses and I'll pay it off later. I had to print out the next check to endorse it and deposit it for the next day. While at the XXXX store for printing, he also instructed me to ship out the XXXX so they could install the software needed for work. So, I shipped the phone off to some place in Texas in hopes that I would receive the phone back for work use. I woke up the next day Thursday ( XX/XX/XXXX ) and my entire bank account was XXXX $ and the credit card charge was still there. I was confused and called my girlfriend who XXXX me XXXX $ to avoid overdraft charges from XXXX XXXX. She had called the company XXXX XXXX to inquire about the legitimacy of the job and the real company confirmed that they don't have a remote position. I then proceeded to notify my banks of the scam and XXXX. I filed the police report and later called XXXX and was somehow able to receive the money-back from the XXXX gift XXXX so I could pay off the gift cards. I later called Discover to create a dispute for the XXXX XXXX and Discover said I couldn't do anything about it since I shipped the phone off. I have photo and video evidence of every single detail listed in this incident. I'M FILING THIS BECAUSE DISCOVER REFUSED TO DISPUTE THE XXXX CHARGE FOR THE XXXX PURCHASE DUE TO THE SCAM. I ALREADY BLACKLISTED THE PHONE

Company response to consumer: Closed with explanation