Consumer complaint received 2025-07-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WV

Complaint narrative:
I have had XXXX different banking accounts and every single account there as been unauthorized transactions taken from my accounts without my authorization or knowledge. This started in XX/XX/XXXX and currently is still going on to this day. ( XX/XX/XXXX ) banking institutions are responsible for protecting the safety and security of my accounts and they have failed doing this. I have brought this to your attention several times with several different complaints and I am always forwarded to another agency that takes my complaints but doesnt make any of these institutions responsible for the lack of security they have provided for me. I have had XXXX accounts closed in XXXX day due to an unknown individual doing ACH transfers from my accounts and depositing fraudulent electronic checks into my accounts. I have filed police reports, filed with the FTC and have contacted the credit bureaus and have had a freeze placed onto my accounts and the issues are still occurring. My credit score is in the XXXX now as a result and I can not get any help from my attorney generals office regarding all of my losses. I have done exactly what one is told to do yet none of these agencies what to help me. Why is that? XXXX. XXXX checking account- opened XXXX of XXXX closed XX/XX/XXXX XXXX. XXXX XXXX  opened XX/XX/XXXX closed XX/XX/XXXX. XXXX. XXXX XXXX XXXX this is a credit card opened XX/XX/XXXX closed XX/XX/XXXX .. XXXX. Stimulus check number XXXX issued on XX/XX/XXXX my check will be stolen from my mailbox and forged in cash. I never received reimbursement until XX/XX/XXXX of XXXX and I had to hand the entire check over to an attorney to represent me for an unauthorized disclosure of my medical records That I was indicted on. XXXX. XXXX XXXX XXXX credit card open XX/XX/XXXX closed on XX/XX/XXXX. XXXX. XXXX XXXX  opened XX/XX/XXXX closed XX/XX/XXXX. XXXX. Capital One credit card opened XX/XX/XXXX closed on XX/XX/XXXX. XXXX. XXXX credit card opened on XX/XX/XXXX. It was closed in XX/XX/XXXX. XXXX. XXXX XXXX  opened in XX/XX/XXXX closed XX/XX/XXXX. XXXX. XXXX XXXX  XXXX XXXX opened on XX/XX/XXXX and it is still currently opened. I receive {$40.00} a month from XXXX housing authorities on this card and it is also had several unauthorized transactions as well forcing me to close my account and open up a new one just to get reimbursement for my utility services XXXX. Numerous credit card applications unauthorized that affected my credit score with hard inquiries on accounts that Ive never opened nor have I ever replied for. XXXX. XXXX fraudulent tax return XXXX. XXXX XXXX  using my Social Security number affecting my job situation to where I would not get hired due to somebody using my Social Security number and committing felonies in a different state and it reflected on my Social Security number so I would not get hired. XXXX. XXXX XXXX  open XX/XX/XXXX it would be closed on XX/XX/XXXX. This was due from XXXX transfers unauthorized and ordering checks that supposedly XXXX had dropped off at my door I never received, and they close my account because of this. XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX different fraudulent checks getting for my accounts closed. XXXX of the checks was from an attorney. The other check was from an electronic deposit into my account unauthorized. XXXX. XXXX XXXX unauthorized transactions again and people into my accounts and instead of taking responsibility for people continuously getting into my accounts, they close my account on me. XXXX. XXXX  unauthorized transactions into my account. My account is currently still open with them .. XXXXXXXX XXXX XXXX XXXX - currently opened. This is unacceptable and its affecting my credit because of the lack of help. Im getting from these banks to keep people out of my accounts

Company response to consumer: Closed with explanation