Consumer complaint received 2021-08-09 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — 
Company: CrossCountry Mortgage LLC
State: NM

Complaint narrative:
Previous Complaint COMPLAINT ID XXXX SUBMITTED ON XX/XX/2021 PRODUCT Mortgage ISSUE Trouble during the payment process To whom it may concern, Im appealing the CrossCountry Mortgage # Loan number XXXX finding and there are some discrepancies I would like to clarify. Im not sure if CrossCountry is a broker or Mortgage company. They insist that I get insurance through them so now the Lender becomes the Insurance Brooker and I believe that is no more than slavery when a person or an organization commits you to involuntary servitude. They must have power of attorney for the Insurance Company because CrossCountry Mortgage is stating my hazardous insurance is part of the mortgage. In essence, CrossCountry trying to create debt out of thin air. Banks create money out of thin air, but it's less - XXXX XXXX! When you deposit cash in a bank, the bank creates an IOU out of thin air. Similarly, when you take a loan out of a bank, the bank creates an IOU out of thin air. However, due to accounting conventions, the latter action results in net money creation, while the former action does not. My principal and interest are {$960.00} yet CrossCoutry state that principle and interest are {$1000.00}. The way they keep repeating it as if to make the audience believe that is my true principle and interest rate but that money would be correct if I paid insurance through them. I pay my own insurance not through escrow like they want.

CrossCountry creates a fictional debt out of thin air to undo enrich CrossCountry Mortgage never actually told me who the Insurance company is, now want me to pay as part of my mortgage and my escrow account which I request that CrossCountry Mortgage close. I also advise CrossCoutry that I
will secure my own insurance because I dont feel comfortable that my Lender is also my broker. CrossCountry wishes to act as the broker for me my hazardous Insurance. CrossCountry wants me to get insurance through them. The problem I have is that there is a conflict of interest. A Brooker
makes money as a percentage of the premium and the higher the premium the more they make. What guarantee they will not secure the highest premium to increase profit? That would come into direct conflict with my need. Im hoping to secure the lowest possible premium for myself. Notice on their response they forbid me to get insurance on my own like Im a child. You cant for someone to do business with you it's unethical and amounts to slavery. The Thirteenth Amendment to the United States Constitution abolished slavery and involuntary servitude, except as a punishment for a crime. The amendment was passed by Congress on XX/XX/1865, and ratified by the required 27 of the then 36 states on XX/XX/1865, and proclaimed on XX/XX/XXXX. 
I accuse CrossCountry of trying to unjustly enrich themselves by forcing me to accept CrossCountry Mortgage as a broker, therefore, condition me as an involuntary cash-generating client to enrich themselves through higher premium profit. Im looking for my own financial interest just as the bank lookout for their owns a financial interest. They seek to remove my right to choose and surrender it to them as if they know best what I want. They dont even know what type of policy I might be looking for.

Fact, I have submitted proof that I have a tax waiver from XXXX county New Mexico. 
Fact, I have submitted a bank statement as a form of signed return check for the amount they say I owed and have cash.

Fact, I have submitted proof of my payment activity from XXXX XXXX, and that payments are sent out on time and on schedule.

Fact, I have submitted proof that I pay my own hazardous insurance on my own using XXXX as a broker and Travel insurance as the policyholder to bundle all my insurance so that I can get a discount.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation