Consumer complaint received 2025-03-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: PNC Bank N.A.
State: IL

Complaint narrative:
I am writing to formally file a complaint regarding inaccurate information being reported by XXXX for this PNC Bank XXXX loan account ( Account Number : XXXX  ). I believe XXXX is in violation of the Fair Credit Reporting Act ( FCRA ) by incorrectly reporting this account, particularly in relation to the statute of limitations and the charge-off information. 

Here are the details of the account in question : Account Name : PNC Bank Account Type : Auto Loan Date Opened : XX/XX/XXXX Account Status : Closed Balance Due : {$1100.00} ( as of XX/XX/XXXX ) Charge-off Amount : {$19000.00} written off Last Payment Date : XX/XX/XXXX Payment History : The account has been reported with XXXX charge-offs in a single account over multiple months, including XXXX potentially negative months, which is inaccurate and misleading. XXXX is reporting that the last payment was made on XX/XX/XXXX. However, they are not reporting in the ledger any payments made in the year XXXX. So, that is inaccurate as well. The account reflects as being charged-off since XX/XX/XXXX, which puts it past the statute of limitations for this account to be considered collectible or accurate on my credit report. However, XXXX continues to report this account inaccurately, showing numerous charge-offs from XXXX through XXXX. The last payment on the account as shown on my credit report was XX/XX/XXXX. 

The XXXX charge-offs listed in the payment history, along with the continuing reporting of a past due balance of {$1100.00} ( even though the original balance of {$19000.00} has been written off ), are not only misleading but also violate the FCRAs requirement to report accurate information. 

Statute of Limitations : The statute of limitations in Illinois for collecting a debt related to an auto loan is 5 years. Under 735 ILCS 5/13-205, the statute of limitations for any action based on a written contract ( such as an auto loan ) is 5 years. For the PNC Bank auto loan, the last payment was made in XX/XX/XXXX. This places the statute of limitations for collection of the debt as having expired in XX/XX/XXXX. Considering that the last status update was XX/XX/XXXX, it is implausible that a payment could have been made in XXXX if XXXX hadn't updated the account since XX/XX/XXXX. 

Impact on Credit Reporting : Once the statute of limitations has passed, the debt can not be legally enforced in court. Therefore, it is my understanding that the account should no longer be considered " collectible '' or " reportable '' as a negative item. The continued reporting of the charge-offs by XXXX ( even after the statute of limitations has expired ) is not only misleading but also may violate my rights under the FCRA. 

I respectfully request that the CFPB investigate this matter and intervene to ensure XXXX deletes the inaccurate reporting of my account. The continued erroneous reporting is causing unnecessary harm to my credit and violates my rights under the FCRA. 

To assist in your investigation, I am including the following : A copy of my credit report from XXXX showing the discrepancies. 

Documentation outlining the statute of limitations in Illinois for an auto loan. 

A summary of the charge-offs listed on my account. 

Relevant proof indicating the last status update and payment details. 

I trust that the CFPB will treat this complaint with the seriousness it deserves and take appropriate action to rectify this issue.

Company response to consumer: Closed with explanation