Consumer complaint received 2024-04-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: BARCLAYS BANK DELAWARE
State: LA

Complaint narrative:
XXXX I performed a balance transfer from Barclays XXXX XXXX XXXX to pay off a balance of {$12000.00}. 

XX/XX/year> @ XXXX-I chatted online with XXXX to check the status of the transfer. He told me it was in completed status reference # XXXX and to, if the allotted completion of 7-10 days has passed, call XXXX. 

XX/XX/year> @ XXXX I called the # above and spoke to XXXX. He told me to wait 10-14 days after the transfer was initiated and if XXXX had not received the funds to call customer service. 

XX/XX/year> @ XXXXI called customer service and spoke to XXXX, which I thought was odd, I got the same person a 3rd time?? ). He told me he would open an investigation to figure out what happed to the funds transferred. Before calling customer service, I did contact XXXX and XXXX, the rep I spoke too, verified XXXX had not received the transfer. 

XX/XX/year> @ XXXXI called the fraud department but they were unable to help me and transferred me to customer service. I spoke to another rep and requested a supervisor. I spoke to XXXX ; he told me the investigation team was still working on the problem. I asked if I could cancel the transfer request and was told yes, however, it would take 14 days to complete, starting today. I withdrew my request to cancel because I did not want to start over. 

XX/XX/year> @ XXXXUnable to recall the rep 's name. She told me the money was sent to XXXX and I should call them to find out what happened. She gave me the account # XXXX. I told her that is very close to my XXXX acct #, it's missing a 7 and I don't have a XXXX account and would not have a clue of who to speak to. I requested a supervisor. I spoke to XXXX. I explained the situation to her and the impact this has on my credit score, it dropped by XXXX points because I am carrying a high balance with Barclays and XXXX. I told her I needed this resolved asap because this is also interfering with my ability to conduct business. I told her all I want is for Barclays to get their money back from XXXX and close my account. XXXX told me she would call me in 24-48 hours with an update. I never received a follow-up call from XXXX. 

XX/XX/year> @ XXXX-I spoke to XXXX, she was unable to transfer me to XXXX and there were no supervisors for me to speak to. She told me the case was closed because the money was sent to XXXX. I asked her how was that possible, since I never gave the account number to during this investigation? Then she put me on hold and came back to tell me she misread the information, and the case was re-opened today at XXXX this morning. She also gave me the case ID # XXXX and told me on XX/XX/year> {$12000.00} was transferred to " XXXX XXXX XXXX '' I asked her to give me the contact # for XXXX to verify Barclays contacted them to resolve this issue ; she told me they didn't have a number for XXXX and to be patient because it can take up to 60 days to resolve this issue. 

XXXX goggled " XXXX the Associates '' found a number and as I expected, they could not give me any information since I am not a client. I also follow-up with XXXX and again, no funds received. 
I removed my checking acct info from Barclays. 
I also, disputed the charge for {$13000.00} ( I was charged a transfer fee of {$640.00} ) XXXX auto drafted the monthly payment from my checking account. 
XXXX received an email from Barclays informing me, I missed a payment on XX/XX/year>. 
XX/XX/year> to date I have not received a call, email or letter regarding the investigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation