Consumer complaint received 2024-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
I am writing for assistance. I have tried reaching out to DOJ several times without any assistance as well. I am writing to report Bank Fraud. On or about XX/XX/2024, Truist Bank allowed and authorized my business partner ( also ex-husband pending divorce ) to illegibly remove my name off a XXXX XXXX Checking Account which I am 49 % owner of. XXXX XXXX, XXXX is a XXXX based Government XXXX XXXX holding over $ XXXX in Federal Government Contracts at XXXX XXXX with over XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX went into a XXXX XXXX  and falsified that he was 100 % owner of XXXX. Although he is 51 %, I am 49 % owner. According to Truist, the law requires certain adoptive resolutions to be presented before he had the authority to remove me. 

Upon becoming aware that my name was illegibly removed from XXXX 's Checking Account, I immediately notified the bank. XXXX XXXX XXXX and XXXX XXXX scheduled a call on XX/XX/2024 to discuss the account, LOC and current state of Global. XXXX XXXX indicated they would not be renewing the line because XXXX XXXX came into a branch and changed the ownership from 51 % to 100 % ownership without the proper resolutions from the state of MD. This illegal action immediately prompted a red flag to the credit team. 

As a signer on the account, XXXX XXXX and Truist were required to have updated adopted agreements for the XXXX XXXX XXXX before removing my name and assess. XXXX FDIC, Truist is responsible for protecting me as a customer and failed to do so. Additionally, they have refused to engage in discussion and have also failed to respond to a subpeona from my counsel ( attached ) to provided the XXXX XXXX XXXX. This action has gravely harmed me and literally cut off any access I had to funding, income, revenue, etc. The Bank has ignored me repeatedly. I am specifically seeking $ XXXX in compensation. As the revenue that flows through the account is $ XXXX and I am rightfully the 49 % owner. I have attached below my most recent email to Truist, which again has been ignored. I am suffering and impoverished by this action and need assistance. 

Truist appears to be attempting to cover this gross error/misconduct by XXXX ) not adhering to the subpoenas, XXXX ) refusing communicating with me and XXXX ) and refusing to resolve this issue. PLEASE HELP " Good Morning XXXX and XXXX, Pursuant to our telephone/XXXX  conversation of XX/XX/2024, my counsel has advised me that Beneficial Ownership Certification was improperly and fraudulently updated without the proper resolutions in place to authorize this action. XXXX failed to update the resolution on or before XX/XX/2024 before removing me from the Truist XXXX XXXX, XXXX checking account. 

As you know by law, the bank is required to protect me as a client. This single action certainly did not protect me. The fact that the XXXX XXXX XXXX XXXX XX/XX/2024 reflects XXXX as the 100 % owner is problematic since the bank did not require the updated resolution which is required by law. The fact that Global is a XXXX  dollar firm means this was no small error or a simple oversight. 

I would like to hear your feedback and thoughts on this. This is most concerning to me as a client and long term business customer with Truist, Thank you, XXXX XXXX XXXX ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation