Consumer complaint received 2026-03-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: UT

Complaint narrative:
Dispute Case # XXXX A Complaint against XXXXfor Unscrupulous Business Practices I ordered product from what was falsely advertised as XXXX XXXX XXXX, famous XXXXXXXX XXXX who presented a video of himself speaking about a new product he formulated for XXXX. I found out later that the entire advertisement was a scam and that he never released any new product called XXXX XXXX After numerous email conversations with XXXX XXXX from XXXX XXXX, I came to the conclusion that XXXX XXXX was AI and the company had no affiliation with XXXX XXXX XXXX XXXX Before I found out it was a scam, I had ordered {$300.00} of product and they enticed me with adding a few more bottles for a discounted price per bottle for {$340.00}, I thought, plus free shipping and handling. When I found out, they charged me {$650.00} for XXXX orders plus shipping and handling, I immediately contacted XXXX XXXX to cancel the entire order without success. No phone number found. Contact was made before products were shipped. I then called XXXX who said that you could not do anything about it until the products were shipped, delivered, and then a dispute could be started. Emailed XXXX XXXX ( AI ), who said she understood my concern about shipping product before it was initially straightened out regarding double billing. She shipped it anyway. XX/XX/year> I ordered product for {$300.00} from XXXX XX/XX/year> double charge for original product {$300.00} plus {$340.00} when I had agreed to add a few more bottles for what I thought was {$340.00} total plus no shipping and handling XX/XX/year> XXXX AM canceled both orders XX/XX/year> XXXX PM XXXX pending pre-authorization XX/XX/year> XXXX PM payment approved per XXXX XX/XX/year> XXXX PM XXXX XXXX XXXX sent out order of {$290.00} plus {$14.00} shipping and handling plus another order of {$340.00} to total {$650.00} ( which said free shipping and handling in the beginning of this ( discrepancy ) XX/XX/year> for XXXX PM XXXX XXXX emailedbefore it ships ( note : I had asked on XX/XX/year> XXXX AM to have order canceled ) XX/XX/year> XXXX PM another email from XXXX XXXX before it ships XX/XX/year>, XXXX PM. Your order is on its way. XX/XX/year>, XXXX PMdiscovercard.comaddress rejected ( I tried to send a copy of all emails to discover which I know now that you do not accept ) XX/XX/year> XXXX PM I understand your concern about the shipping before handling cancellations. Could you please provide your order number so I can check the status and assist you further with your request? from XXXX XXXX. XXXX XXXX PM again I wrote, why are you shipping it if it is not being handled ahead of time? XXXX said I am forwarding your case to our specialized team XX/XX/year> XXXX PM I wrotereminder from email yesterday, I was charged twice. I dont want the XXXX dollars of product. Please cancel my order. XX/XX/year> XXXX PM ( AI ) XXXX XXXX acts like this is a completely new conversation via email XX/XX/year> XXXX XXXX I am XXXX XXXX. We have received approval for your order from XXXX XXXX on its way. XX/XX/year> XXXX PM package delivered. Not opened. XX/XX/year> XXXX AM returned to sender at XXXX, XXXX post office without package being opened. At post office, employee, XXXX, also put refused on package. XX/XX/year> XXXX PM XXXX XXXX de customer CS sent memo about purchases I should have known from XXXX XXXX email XXXX it was a scam! I do believe that the dispute was erroneously made in the favor of the merchant. Since now they both possess all of the money and all of the product which I shipped back immediately the day after I received it in the mail. I did not open the box I sent it back immediately. Thank you for your help.

Company response to consumer: Closed with explanation