Consumer complaint received 2026-03-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: PA

Complaint narrative:
On XX/XX/XXXX I contacted " FAIRLY USED CARS '' who is a user on XXXX marketplace about purchasing a car that he was selling a XXXX XXXX. I was told to send {$500.00} down payment & the payments would be $ XXXX, total price would be {$3000.00}. They than told me to send my info, I than sent my wife info because I don't have a drivers ' license. He told me we accept payments through cash app, XXXX, XXXX, XXXX XXXX, chime & gift cards. I told him XXXX. He than said cash app ; he gave me the cash app user XXXX XXXXXXXX XXXX XXXXXXXX. I told him the payment was declining, he than requested my cash app $ XXXX. He than requested payment from the cash app user XXXX XXXX. I than sent the {$500.00} payment he said the car would be delivered to my house the following Friday. He than proceeded to give me a link to a shipping company w/ tracking number that actually shows all our info on it as the car being delivered. The name of the s hipping company is " XXXX ''. We log in with tracking number & everything looks legit. Than the guy from the shipping company contacts us at 9 am on Friday & says that we need vehicle transport insurance for {$1000.00} and its 100 % refundable upon delivery. The text says this is the chief supervisor XXXX XXXX, the text message is from phone number XXXX ( XXXX ) XXXX. So I send my wife {$1000.00} thru cash app ; so he tells her to send {$1000.00} cash app to XXXX XXXX at XXXX XXXX on Friday XX/XX/XXXX. So I contact " FAIRLY USED CARS '' on XXXX to confirm all this & he says send the payment its refundable upon delivery. So than around XXXX the shipping company XXXX XXXX XXXX a text message stating they need {$600.00} for a change of state document. I than send my wife the {$600.00} thru cash app, she than sends the {$600.00} to the cash app recipient " XXXX XXXX '' that she was given in the text message. I than reach out again to " FAIRLY USED CARS '' on XXXX about all the fees & I received no response. Than on XX/XX/XXXX at XXXX my wife receives another text from the same number saying they need an accommodation fee of {$920.00} because they have been holding the car for over 24 hours. They say the fee is refundable upon delivery. I cash app my wife the {$920.00} and she sends it to the provided cash app user " XXXX XXXX ''. I than again contact " FAIRLY USED CARS '' and he assures us that everything is legit and we will be fully refunded every XXXX upon delivery. He than tells me the car is out for delivery. Than around XXXX XXXX we get another text message from the same number requesting another {$1600.00} for state tax and clearance fee. I than reach out to " FAIRLY USED CARS '' and ask why all the fees which we never agreed to for shipping because the {$500.00} down payment was supposed to cover shipping. I than confront him about the whole transaction as to it being fraudulent & false advertising ; I than request they give me back my {$500.00} de posit. And a refund of all monies from the shipping company which we get no response & no return of our funds. They than block us from XXXX & they are still active on their acting like their selling cars. We than contact XXXX & cash app about the fraud which they say there is nothing they can do about the situation. I have screenshots, XXXX, text messages to back up everything I'm saying. Total loss of {$3000.00} ( {$500.00} down payment, {$1000.00} vehicle transport insurance, {$600.00} change of state document, {$920.00} accommodation fee ). Please let me know if anything else is needed. I contacted Cash App about the fraud by online deception and they did nothing. I also filed a police report with my local police department.

Company response to consumer: Closed with explanation