Consumer complaint received 2025-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I submitted a complaint yesterday and the response I received at XXXX was as follows : We received your complaint about the items in your credit report and apologize for any difficulty you may have experienced. We are currently reviewing your complaint along with the information you previously submitted regarding this issue. We will follow-up with you within sixty ( 60 ) days from the date you submitted your request. 

-What information was previously submitted on what date, and by what form of communication? Under the Fair Credit Reporting Act FCRA, victims of identity theft have the right to dispute inaccurate information and request its correction or removal. I respectfully ask that TransUnion take all necessary steps in accordance with the FCRA to prevent further misuse of my personal information. To support my claim, I am submitting documentation of an Identity Theft police report, supporting documentation was included in the yesterday 's complaint. I request that TransUnion remove all incorrect reporting, inaccurate information on background checks and ID protection services, and investigate improper use of these reports. I request an investigation into the misuse of my personal information by sharing with any employer individual company or organization without my knowledge or consent. I have not authorized any individual, company or organization to monitor my reports, or the preparation of reports, to speak on my behalf or to represent me. I have not authorized a guardian or legal representative or its equivalent. I respectfully ask that TransUnion conduct a full investigation into inaccurate information and reporting as a result of identity theft and or XXXX XXXX. I request an investigation into the unauthorized access to my TransUnion online account as the cybercrime has been ongoing and impossible for me to track. I ask that TransUnion respond with written confirmation by mail that I am not liable for misuse and inaccurate information as a result of Identity Theft and or XXXX XXXX I request immediate removal of the information from all major credit bureaus where it is currently being reported. In accordance with the Fair Credit Reporting Act, I request that this matter be thoroughly investigated and that a written response be provided within 30 days. Additionally, I request that TransUnion refrain from sharing or selling my personal information to any other creditors or third parties. I also ask that any future credit requests made in my name be flagged as potential fraud and verified with me directly before any action is taken. I request a 7-year fraud alert be placed on my account. Disputes I am requesting as a victim of Identity Theft and or XXXX XXXX  are in my former complaint. If you require any additional information, please feel free to contact me with my current phone number listed on the complaint. Thank you for your prompt attention to this sensitive matter. I trust you will take swift and appropriate action as required under FCRA regulations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation