Consumer complaint received 2026-05-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: NC

Complaint narrative:
I. BACKGROUND OF THE TRANSACTION On or about XX/XX/XXXX, a XXXX XXXX sales representative came to my home in XXXXXXXX XXXX XXXX and conducted an in-person sales presentation for a residential solar XXXX system. The presentation was conducted as a door-to-door style consumer sale under a free solar assessment framing. The sales representative made the following representations to me as part of that presentation : Bill elimination. That the solar system would eliminate, or virtually eliminate, my monthly electricity bill from my local utility. 30 % federal tax credit as a refund. That I would receive a federal tax credit of approximately thirty percent ( 30 % ) of the system price, payable to me directly as a refund check from the IRS for going green. Net savings. That the combination of solar production plus the financed loan payment would result in net monthly savings compared to my prior utility costs. Maintenance support. That ongoing service and maintenance of the system would be provided. Relying on these representations, I signed a Solar Installation Agreement with XXXX XXXX, XXXX dated XX/XX/XXXX, and shortly thereafter executed financing documents with Loanpal, LLC ( now GoodLeap, LLC ). The loan was funded on XX/XX/XXXX in the original principal amount of {$36000.00} at a stated APR of XXXX % over XXXX months. II. SPECIFIC PROBLEMS WITH THE TRANSACTION A. The Payment-Shock Structure Tied to the Assumed Tax Credit The Loanpal Closing Certificate and Truth in Lending Disclosure provided to me showed an Initial Monthly Payment of {$130.00} and an Adjusted Monthly Payment of {$170.00} beginning on XX/XX/XXXX, XXXX months after the loan start date, unless the principal balance was paid down to a Target Balance of {$26000.00} by that date. The difference between the original principal ( {$36000.00} ) and the Target Balance ( {$26000.00} ) is {$10000.00}. This is materially identical to the 30 % federal tax credit ( {$10000.00} ) that XXXX XXXXXXXX XXXX sales representative told me I would receive as an IRS refund check. The loan was clearly structured on the assumption that I would receive the tax credit in cash and apply it to the loan within the first XXXX months. No one at XXXX XXXX or Loanpal/GoodLeap explained to me that : ( i ) the federal Investment Tax Credit is non-refundable and only offsets actual federal income tax liability ; ( ii ) the IRS does not issue refund checks for it ; ( iii ) eligibility depends on individual tax situation ; or ( iv ) the disclosed {$130.00} Initial Monthly Payment was effectively a teaser amount contingent on my making a substantial prepayment within XXXX months. I never received the tax credit in any usable form, and my monthly payment automatically increased to {$170.00}. B. Continued Utility Bills Despite the bill-elimination representations made at point of sale, my electricity bill from my local utility did not decrease as promised. I have continued to receive substantial monthly electricity bills in addition to the loan payment to GoodLeap. The total monthly cost of electricity plus the solar loan is higher than my pre-installation utility cost, not lower. C. On Information and Belief, an Undisclosed Dealer Fee On information and belief, the Amount Financed of {$36000.00} includes a substantial undisclosed dealer fee ( sometimes called a buy-down fee ) paid by XXXX XXXX to Loanpal/GoodLeap to obtain the stated XXXX % XXXX. Dealer fees of XXXX to XXXX percent are common in solar lending and are typically not disclosed to the consumer borrower as a finance charge. To the extent any such fee exists in this transaction, it was incorporated into the financed amount and functioned as an additional prepaid finance charge that was not disclosed under TILA, 15 U.S.C. 1638, and Regulation Z, 12 C.F.R. 1026.4 and 1026.18. The actual cash price of the equipment and installation, exclusive of any such fee, was never disclosed to me. D. Failure of XXXXXXXX XXXX Maintenance Obligation Section 8 of the Solar Installation Agreement ( Maintenance Package ) obligated XXXX XXXX to provide ongoing service support, and expressly stated that the first year of service support is free of charge. No XXXX XXXX representative ever performed any maintenance, inspection, or service on the system at my property at any time after installation. This is a material breach of the installation agreement that is the consideration for the GoodLeap loan. E. UCC Filing on Real Property On information and belief, Loanpal/GoodLeap caused a UCC-1 financing statement to be recorded in the real property records of XXXX XXXX, XXXX XXXX in or XXXX XX/XX/XXXX, asserting a security interest in the solar system as a fixture on my home. This filing was not adequately explained to me at signing and operates as a cloud on title to my home. III. CURRENT HARM The GoodLeap monthly statement dated XX/XX/XXXX reflects an outstanding principal balance of {$35000.00} and an overdue amount of {$9300.00}. GoodLeap continues to report this account to one or more consumer reporting agencies as past due, damaging my credit. The loan has not been accelerated. I note for the record that I was incarcerated from approximately XX/XX/XXXX through XX/XX/XXXX and was unable to address this account, communicate with GoodLeap, or take action to discover or assert my claims and defenses during that period. I raise this fact solely as context for timing ; I expressly reserve all rights arising from that period, including any tolling of statutes of limitations and any equitable defenses to delinquencies occurring during that period. On XX/XX/XXXX I am also sending GoodLeap a Qualified Written Request, Notice of Error, and Direct Dispute under FCRA 1681s-2 by certified mail, and sending FCRA 1681i disputes to XXXX XXXX XXXX XXXX I will provide the CFPB with copies and tracking information upon request.

Company response to consumer: Closed with explanation