Consumer complaint received 2026-01-04 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo Failure to Process or Cancel International Wire Transfer and Resulting XXXX XXXX Account Holder : XXXX XXXX Wire Amount : {$1100.00} Wire Transaction Number : XXXX Branch : Wells Fargo XXXX XXXX, XXXX, VA Dear CFPB Officers, I am submitting this formal complaint regarding XXXX XXXX mishandling of my international wire transfer, repeated service failures, refusal to cancel the wire before XXXX, and the resulting financial and personal harm to me. 
Timeline of Events On XX/XX/year>, at approximately XXXXXXXX XXXX., I went to the Wells Fargo XXXX XXXX to initiate an international wire transfer of {$1100.00} to XXXX. I completed the wire transfer online using my cellphone while sitting with banker XXXX XXXX XXXX XXXX 
At XXXXXXXX XXXX. on XX/XX/XXXX, I received a voicemail from Wells Fargo Wire Transfer XXXX stating that my wire was pending and required additional information, and that failure to provide the information within XXXX calendar days could result in blocking or rejection under sanctions regulations. 
I immediately called Wells Fargo XXXX XXXX and was instructed to return to the XXXX XXXX. I returned at XXXXXXXX XXXX. on XX/XX/XXXX, where banker XXXX XXXX XXXX requested clarification of the wire purpose because I had written XXXX travel. I provided my tour invoice, and XXXX XXXX emailed the invoice to Wells Fargo XXXX XXXX at approximately XXXXXXXX XXXX. on XX/XX/XXXX. I was told the information was sufficient and there should be no further issues. 
Despite this, I received the same voicemail again on XX/XX/year>. When I called XXXX XXXX, the representative initially stated that no email had been received from the branch. After approximately XXXX minutes, the representative confirmed that the email had been located, stated the information was sufficient, and said the wire would proceed to review and processing. 
On XX/XX/XXXX, my tour company informed me that the funds had not been received. I called XXXX XXXX again on XX/XX/XXXX and was again told that additional information was required. After checking, the representative confirmed the information was already received and again stated the wire was under review. 
On XX/XX/XXXX, a Wells Fargo supervisor told me the wire would be sent within a few days. That same morning, a XXXX XXXX banker helped me call XXXX XXXX and was told the wire was completed. However, XXXX hour later, I received the same voicemail again requesting additional information. 
At that point, I was extremely distressed. I returned to the XXXX XXXX without an appointment and begged Wells Fargo XXXX XXXX to cancel the wire. The representative stated, We cant cancel your wire. XXXX XXXX XXXX XXXX witnessed this call. I was told the wire would either return to my account or be blocked by XX/XX/year>. 
Between XX/XX/XXXX and XX/XX/XXXX, I visited the XXXX XXXX XXXX times. Multiple bankers and the branch XXXX attempted to contact Wire Services on my behalf, receiving contradictory answerssometimes being told the wire was completed, other times that additional information was required. 
On XX/XX/year>, I was informed that the funds had been seized and could only be released through an XXXX license. 
XXXX XXXX Wells Fargo repeatedly sent identical automated voicemails without clearly stating what information was missing. 

Wire Services repeatedly denied receiving documentation that branch staff had already sent. 

Wells Fargo refused my request to cancel the wire on XX/XX/XXXX, while the funds were still under XXXX XXXX control. 

I was forced into the XXXX license process, causing severe financial hardship. 
I am XXXX XXXX XXXX, a retired nurse with limited income. This situation caused extreme stress, sleeplessness, and dangerously elevated XXXX XXXX. 
Requested XXXX I respectfully request : XXXX. 
A written explanation of why Wells Fargo refused to cancel my wire transfer before the funds were seized. 
XXXX. 
XXXX release or return of my {$1100.00}. 
XXXX. 
Compensation for financial loss, repeated branch visits, and emotional distress caused by XXXX XXXX service failures. 
Please respond in writing. 
Sincerely, XXXX XXXX XXXX : XXXX Email : XXXX XXXX XXXX XXXX. 
XXXX VA XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation