Consumer complaint received 2024-06-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: Chime Financial Inc
State: NV

Complaint narrative:
On the XXXX of XXXX at XXXX went to withdrawal money from ATM ( chime ) and was unsuccessful, when I tried logging onto bank my account via mobile it said account not active, goodbye. I called them at XXXX spoke with representative from chime who stated that my that my accounts ( checking and credit card builder. ) had been authorized to be closed by their specialized team. I had asked them why it was closed they stated that I was noncompliance. I proceeded to inquire what specific noncompliance policy/ membership did not adhere to. they were unable to answer my request or give me more information in regards to why my account was closed, I proceeded to ask to be transferred to a supervisor, But was unsuccessful. The representative stated that there is nothing he can do and he disconnected the call. The following day I called back Customer Service which then stated that they were going to transfer me to a different department and that department ended up hanging up on me without even getting any type of information when I tried calling back the number would not let my phone call go through it automatically block my calls, I then proceeded to ask my fianc if I can call from his phone, I then ended up speaking with a representative that told me that he was going to be able to reopen reinstate my account to give him a couple of minutes, he then transferred me over to another representative, which was a different department that stated that they were unable to assist me in reopening the account that had sufficient funds, and that I would have to wait 30 to 60 days for them to issue out a check via mail, my checking account and credit card builder had sufficient money. I have my direct deposit from my employer and my tax return going to those accounts. I also requested if they could temporarily open the account so I may withdraw my funds from there they were unable and unsuccessful to assist with that. I also asked if it was possible that they can give me more information in regards to To which part of the noncompliance policy was not followed, nobody was able to give me an answer. I told him I have my rent to pay my kids to feed my bills to pay, This is the only Direct account that I use to make payments and transfer with. I have also filed a complaint with the XXXX XXXX XXXX. They directed me to contact the consumer financial affairs to see if there may be something this company can do to expedite the process of getting my money back. I need to pay my bills and feed my kids buy groceries. Pay my bills and I am unable to do this now. I will have late fees from my rent, and late fees for my bills I find this completely unfair and unreasonable that they are not able to work with me to be able to to get my funds. I also would like to state that I do not have a statement from them when I asked them for a statement they would said that they would not be able to send me one until they issue out the check.

Company response to consumer: Closed with explanation