Consumer complaint received 2024-11-27 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: AppFolio, Inc.
State: TN

Complaint narrative:
I have a chronic illness and am now homeless bc of both XXXX and AppFolios gross negligence when they provided inaccurate information about my credit report and rental history to a low income apartment complex myself and my brother who is also XXXX ( XXXX XXXX XXXX ), and the complex immediately emailed me back saying we werent eligible due to our AppFolio reports. We both had to pay these crooks ( AppFolio ) {$50.00} each, which came out of our grocery and medical treatment money, only for them to destroy our lives! ( I actually paid them {$50.00} for another one at the same time bc I applied at XXXX complexes so I lost my last {$100.00} and my XXXX brother lost his last {$50.00} and I was tossed out on the street like a leper and am now XXXX on the streets bc of their negligent actions! Theyve been sued before and apparently they think laws dont apply to them and if I were the judge of their previous suits, I would take that as a direct insult and a slap in the face bc they are basically telling the judge, f you. Your directions for us to do our job the correct way and follow the law mean nothing to us. Were too big and important to follow your orders or the LAW! ( That is exactly how Id see it as a judge if someone disregarded my ruling, my orders, and directions! And I hope he it she does see it that way bc its what it is! They think theyre above the law! ) I immediately contacted them in which I was ignored at XXXX  and everyone played the blame game, the complex blaming Appfolio, AppFolio blaming XXXX, and crickets with XXXX ( who NEVER FOLLOWS THE LAW AND SHOULD BE SHUT DOWN! Im coming for them next XXXX theyve played a part in ruining me for years and refuse to even acknowledge me when I contract them so Ill file a separate complaint about them when I have more time and Im going to get legal assistance and have them shut down for good if you all dont or wont ). 

I told AppFolio the following : XXXX ) Ive been a victim of XXXX data breaches in the last XXXX  years XXXX ) The report says I have no rental history but thats XXXX Ive only rented from private landlords and their info was on the application so they didnt bother to call them! Thats their job! 
XXXX ) My report was FILLED with inaccuracies ( name and addresses incorrect and mixed up with dead family members, job history incorrect, credit report incorrect, etc TONS OF INCORRECT INFO! ), and they should have given me a copy BEFORE giving it to the complexes so I could alert them of these inaccuracies bc even if they DID bother to look into things and fix them, it would leave doubt in the complexes mind about determining if I could live there. Why not save themselves a lawsuit ( or thousands ) and give us a copy and ask if its accurate BEFORE destroying innocent peoples lives and getting sued again? ( Makes sense to me. ) XXXX ) Demanded to know immediately where they got their info, and that they send EVERY SINGLE THING TO ME IMMEDIATELY! 
XXXX ) Told them my brother and I wanted our money back immediately! ( {$150.00} total ) I get notified when I have an inquiry on my XXXX report and I didnt receive any notifications the days they allegedly did the screening. I checked my XXXX report which was filled with inaccuracies to see if Appfolio had inquired an lo and behold : they had not ( yet anyway ) No one had done any inquiries on me in a while. Hmm later that week, what did I find on my XXXX report??? App folio hard inquiry dated for days later ( trying to cover their XXXX! ) I am10000 % certain they did not do a check through XXXX or a background screening and I know that bc of the above but also, bc my brother has a criminal history due to his brain injury and not taking his medication after we lost our mother to XXXX XX/XX/year> and he spent about a year ( off and on ) in jail and what was on his criminal record they allegedly checked? Nothing. No criminal history reported. 

So thats the icing on the cake and how Im so certain they arent doing anything the legal way. Anyone can XXXX a name and get basic information and a lot of it will be inaccurate, and this company doesnt care that their actions ( or lack thereof ), is literally XXXX  PEOPLE! This companys actions can be traced to multiple INNOCENT people XXXX and/or losing their homes and jobs! Im XXXX and have XXXX XXXX, XXXX, XXXX  and XXXX XXXX and will die soon bc of them and I want justice! A refund isnt going to do it. I want them shut down and I want them to pay me a settlement of at least XXXX XXXX dollars and I am not exaggerating or being dramatic ( it should be more! ) and they SHOULD all get tossed into prison but I know that wont happen.. 

AppFolios XXXX AND ONLY job is to ensure they provide ACCURATE information about potential tenants to property management groups and I assure you, they are not and have not cared about changing their bogus XXXX searches or whatever half-XXXX  way they get peoples information. Apparently the judges orders with the last lawsuits they been involved in mean nothing to them. They believe theyre above the law ; the law doesnt apply to them in their mind, and I need help making sure that they know that they are absolutely not above the law and there will be consequences to their actions. They've destroyed innocent peoples lives ( thousands if not more! ) and dont even care and they definitely wont admit fault. What large company plays the blame like that? 

*Oh, and they didnt notify the apartment complex about me disputing THEIR GROSS NEGLIGENCE in the reports that were filled with inaccurate information ; what they did do was they sent ME an email ( as if I was the property management company ), saying that XXXX XXXX was disputing. 

Theyre not even competent enough to send an email to the correct recipient! Ridiculous! Unacceptable! 

Please assist me in seeking justice for myself, my brother, and all of the other innocent people that they have destroyed

Company response to consumer: Closed with explanation