Consumer complaint received 2024-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Dear Sir/Madam, I am writing to file a formal complaint against the credit reporting agency Experian for their refusal to place a block on a fraudulent auto loan, reported by XXXX XXXX XXXX , on my credit file, even after I provided ample documentation proving the fraudulent nature of the transaction. 

I discovered an unauthorized auto loan from XXXX XXXX  XXXX listed on my Experian credit report. Understanding the severity of the situation, I acted promptly and followed the correct procedures to rectify this issue. I filed a police report, submitted a Federal Trade Commission ( FTC ) Identity Theft Affidavit, and obtained a letter from XXXX XXXX  XXXX confirming the fraudulent nature of the loan and their agreement that the loan was not entered into by me. A copy of each document has been provided to Experian. 

Despite my efforts and in clear violation of the Fair Credit Reporting Act ( FCRA ), specifically Section 605B ( 15 U.S.C. 1681c-2 ), which mandates that credit reporting agencies must block the reporting of information that the consumer identifies as information that resulted from an alleged identity theft, with the requisite documentation provided, Experian has denied my request for a block on this fraudulent loan. 

I believe Experian 's refusal to honor my block request constitutes a blatant disregard for my rights as a consumer and demonstrates an improper and potentially harmful handling of my sensitive credit information. This has caused me significant stress and has the potential to adversely affect my creditworthiness and financial health. 

According to FCRA section 609 ( e ) ( 15 U.S.C. 1681g ( e ) ), upon providing a valid police report to a credit reporting agency about alleged identity theft, the agency must promptly block the reporting of such information. Furthermore, under FCRA section 611 ( 15 U.S.C. 1681i ), the agency must conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate due to fraud and correct the error. 

As I have complied with all required steps, including providing the necessary legal documentation, I request the CFPB to investigate this matter promptly and ensure that Experian adheres to the appropriate sections of the FCRA. I seek an immediate block of the fraudulent information on my credit report and assurance that my rights as a consumer are upheld. Additionally, I request that Experian send me an updated copy of my credit report post-removal of the fraudulent account to verify that corrective action has been taken. 

Enclosed, please find copies of all relevant documentation, including the police report, FTC affidavit, and creditor 's letter, to support my claim and request for immediate action. 

Thank you for your attention to this urgent matter. I anticipate a prompt response and resolution to this issue. 

Sincerely, XXXX XXXX Enclosures : - Police Report - FTC Identity Theft Affidavit - Letter from XXXX XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation