Consumer complaint received 2026-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
On XX/XX/XXXX, my mother in law had reached out to my wife XXXX XXXX about her friend XXXX XXXX regarding a car that she was selling. Now we were all under the impression that it was my mother in laws friend that we were talking to. Conversation between my wife and who we thought was XXXX : Wife : Hi XXXX, my name is XXXX XXXX, my mom, XXXX XXXX sent me your listing for a XXXX XXXX XXXX you're selling. My husband and I are extremely interested we are expecting our first child in XXXX and we need another XXXX : XXXX XXXX! Nice to meet you-and congratulations, that's so excitingYes, the XXXX XXXX is still available. It's in great condition, low mileage, no issues at all, and a really reliable SUV- perfect for what you're looking for.I 'm currently out of town helping my uncle, but I'll be back this Friday and you're more than welcome to come take a look and test drive it then.I 've had quite a bit of interest, so if you'd like me to hold it for you and your husband until then, I car that with asmall refundabi- deposit.My wife has screenshots of the XXXX conversation and can be provided. The XXXX amount that was sent to XXXX ( XXXX ) XXXX who belonged to who we thought was the wife of the uncle that XXXX was selling cars and items. XXXX link : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, my motherinlaw contacted my wife regarding her friend who had vehicles posted for sale on her XXXX page. Nothing seemed out of the ordinary, and we trusted the situation because this person was believed to be my motherinlaws friend. My wife, XXXX XXXX, then reached out to her mothers friend, XXXX XXXX under the impression that we were speaking with the real XXXX, my wife exchanged numerous XXXX messages about a XXXX XXXX XXXX. The individual stated that a XXXX down payment was required, but XXXX told my motherinlaw she could reduce it to XXXX because money is tight for us and we have a newborn baby on the way. This made us even more eager to secure another XXXX instructed my wife to send XXXX via XXXX to XXXX XXXX, described as XXXX uncles wife, at the phone number ( XXXX ) XXXX. After my wife discussed it with me, I completed the XXXX transfer and provided screenshots and confirmation showing that the payment had been sent and allegedly received by her uncle.Later that day, at approximately XXXX XXXX my motherinlaw spoke directly with her real friend, XXXX XXXX, to confirm the transaction. At that time, XXXX informed her that her XXXX account had been hacked and that she was not selling any vehicles. My motherinlaw immediately notified us of the situation.I immediately contacted Wells Fargo to attempt to stop the payment and reverse the funds. Wells Fargo has since launched their own investigation into the matter. I also performed an online reverse phone lookup for the number XXXX, Report Created On XX/XX/XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation