Consumer complaint received 2025-04-30 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: VW Credit
State: AZ

Complaint narrative:
XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, XXXX XXXX Subject : Formal Complaint Against Audi Financial Services ( Volkswagen Credit , IncXXXX XXXX Dear Consumer Financial Protection Bureau : I am writing to file a formal complaint against Audi Financial Services, also known as Volkswagen Credit , Inc., regarding an unresolved and potentially unlawful financial demand related to my business lease. 
On XXXX [ Day ], XXXX, I leased a XXXX XXXX XXXX through XXXX XXXX XXXX  under my business entity. As part of the lease transaction, I also purchased GAP insurance coverage and a {$3000.00} maintenance agreement. 
Unfortunately, on or about XX/XX/XXXX, the vehicle was involved in a hit-and-run accident and was declared a total loss. My insurance provider promptly settled the claim and paid XXXX XXXX XXXXVolkswagen Credit the vehicles value. Specifically, the insurance company issued a payment of {$54000.00}, which included my {$2000.00} deductible. 
Despite this, XXXX XXXX XXXXVolkswagen Credit later sent me a letter demanding an additional {$2200.00}, asserting that the total payoff amount was {$70000.00}. They have stated that the payoff amount is higher because they added additional fees, including an acquisition fee, to the balance. However, the original total price of the vehicle was {$62000.00}, and I do not believe these added fees are appropriate, especially since the vehicle was totaled and the lease was involuntarily terminated. Furthermore, they improperly included my deductible in their payoff calculations, despite it already being accounted for by my insurance settlement. 
I believe this additional demand is improper, especially considering that : I purchased GAP insurance, which should cover the difference between the vehicles value and the lease balance. 
XXXX XXXX XXXX  refuses to refund the unused portion of the {$3000.00} maintenance agreement, despite the early termination of the lease due to the total loss. 
I even made an additional lease payment after the settlement, further demonstrating my good faith, yet XXXX XXXX XXXX  continues to pursue an unjustified balance. 
I seek the following resolution : Immediate correction and closure of any alleged outstanding balance of {$2200.00}, with the GAP policy properly applied to cover the balance of the lease as it is intended to do. 
A full refund or prorated reimbursement of the maintenance agreement. 
A refund of the last lease payment that was made after my insurance company had agreed to and paid the lease payoff. 
Assurance that no negative information will be reported to any credit bureaus regarding this dispute.

I have attached copies of the lease agreement, the GAP insurance documents, the maintenance agreement, the insurance settlement documents, and the correspondence from XXXX XXXX XXXX for your review. 
Thank you for your time and assistance in resolving this matter. I look forward to your prompt attention. 

Sincerely, XXXX XXXX XXXX  XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation