Consumer complaint received 2016-08-12 00:00:00
Product: Mortgage — Other mortgage
Issue: Application, originator, mortgage broker — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OH

Complaint narrative:
My problem started during the origination process of my loan. I made the error of calling Countrywide Home Loans not knowing about them being a secondary market mortgage lender. At the time this was my first and only home. As much as I thought I knew by protecting my self with a local Real Estate Agent and Broker, resulted in my personal financial economic crisis that has still not repaired or recovered due to the Originating Banks egregious and unlawful behavior. It is no secret that the mortgage industry was ruthless to buyers on the market to the point of breaking all or most of the federal existing laws that were in place as well as State laws. I purchased the Home in Ohio which often ran # XXXX in the country in foreclosures. The bank salesperson placed me with a new realtor who had not before handling me as a purchaser. I had gone through all of the proper steps of touring homes in the neighborhood, making a bid on a home I was interested in, and having a general inspection done. I was not well protected due to the inexperience of the realtor, however it was a stacked deck. The banks were manipulating the appraisals and telling the appraiser what to write the appraisal for regardless of the true value of the home, if they wanted their business. The appraiser never viewed the inside of the house. That fraudulent appraisal gave the bank the vehicle to secure the mortgage lien to the house. I have the general inspection that was done on the house in XX/XX/XXXX. It was bad enough that my current car insurance provider Nationwide would not insure the house. The banking sales person who had an office inside the real estate brokers office found an insurance company to insure the house no matter what. I was going through closing on the loan papers from countrywide with the title person who came to my mothers house after I got home from work at XXXX with no representation by my realtor to make sure things were in order and no bank representative to explain the loan. 
The title person could not review the loan with me and answer any questions that I had because he did not write the loan. The closing agent was married to the bank manager who over saw the bank salesperson I was dealing with. I told the closing officer that I should not sign the mortgage papers because I was being threatened on loosing my job and would be unable to make the loan payments. He had me sign them and told that to the bank manager he was married to. The bank salesperson called the next day and asked me if I would do anything and everything I could to keep the house financially. I said yes and the loan was processed and closed in 7 to 10 days from purchase agreement to closing and getting keys to the house. I got the keys to the house on XXXX XXXX, XXXX and lost my employment XXXX XXXX, XXXX. I was forced between unemployment and very little money as a single mother of a toddler to struggle with this predatory loan which defaulted due to no money in XXXX XXXX. I received foreclosure papers on XX/XX/XXXX. 
I had to enter into bankruptcy in XXXX XXXX in a XXXX XXXX XXXX. I worked XXXX jobs while managing a toddler through five years of payments of arrearage and current payments through the discharge of the bankruptcy in XX/XX/XXXX. I defaulted again XX/XX/XXXX due to job loss and unemployment kick off resulting in XXXX dollars going to the Mortgage company. During the bankruptcy I was told by another Chapter XXXX attorney not to continue paying on the XXXX origination loan which was the HELOC at variable interest. I like many Countrywide Homeowners were told that the calvary was on the way for the egregious acts done by Countrywide Hpome Loans Mortgage company as well as BAC Home Loans mortgage company who purchased Countrywide in a merger while I was in Bankruptcy and never filed proof of claims. The story is an ongoing mess that never is fix

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation