Consumer complaint received 2025-08-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, NJ XXXX XX/XX/year> To : Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX  XXXX, IA XXXX Wells Fargo Bank , N.A . 
Attn : Billing Error Department XXXXXXXX XXXX XXXX XXXX  XXXX, IA XXXX Subject : Formal Complaint Against Wells Fargo Bank , N.A . for an Unresolved, Persistent Pattern of Inaccurate Billing Statements and Escalating, Compounding Unwarranted Interest Charges Wells Fargo XXXX Credit Card Account Number : Ending in XXXX Dear Sir or Madam, I am writing to file a formal complaint against Wells Fargo Bank , N.A . regarding a persistent and dangerous pattern of significant billing errors. For four consecutive months, the bank has issued misleading credit card statements that report failed payments as successful. This practice is not only deceptive but has also led directly to me being improperly charged escalating, compounding interest charges that now total over {$800.00}. 

Here is a timeline of the events demonstrating this recurring systemic issue : The First Error ( XXXX Statement ) : My statement for the cycle ending XX/XX/year>, showed a payment of {$5900.00} as successful. However, my bank records confirm this payment was returned and rejected on XX/XX/year>. 

The First Financial Consequence ( XXXX Statement ) : As a direct result of their XXXX error, my XXXX statement included an " INTEREST ADJ-PREV CYCLE PURCHASES '' of {$190.00}. 

The Pattern Repeats ( XXXX XXXX ) : The error was not isolated. My statement for the cycle ending XX/XX/year>, reported two separate payments ( {$5700.00} and {$6100.00} ) as successful. My bank records confirm both failed well before the statement date. 

The Second Financial Consequence ( XXXX Statement ) : As a direct result of the XXXX errors, my XXXX statement included yet another " INTEREST ADJ - PREV CYCLE PURCHASES '' of {$120.00}. 

The Third Financial Consequence ( XXXX XXXX ) : The problem continued to escalate. My statement for the cycle ending XX/XX/year>, included a massive " Interest Charge on Purchases '' of {$240.00}. 

The Fourth and Latest Financial Consequence ( XXXX Statement ) : The issue remains unresolved and is worsening. My most recent statement, for the cycle ending XX/XX/year>, has now added another " Interest Charge on Purchases '' of {$250.00}. 

This is a complete and ongoing failure of Wells Fargo 's billing process. They have now charged me a total of {$820.00} in unwarranted interest, all stemming from their own repeated failure to provide accurate and timely billing statements. It is impossible for me to responsibly manage my account when the statements I receive are fundamentally and consistently flawed. This practice is deceptive, has caused me significant financial harm, and has completely eroded my trust in Wells Fargo 's ability to maintain accurate records. 

I request a full investigation into this matter. As a resolution, I demand that Wells Fargo : Immediately refund the total {$820.00} in interest charges that were applied to my account due to their reporting errors. 

Provide corrected statements for the XXXX, XXXX, XXXX, XXXX, XXXX, and XX/XX/year> billing cycles that accurately reflect the returned payments and the full interest reversal. 

Confirm in writing that no negative information related to this pattern of errors has been or will be furnished to any credit reporting agencies. 

Provide a formal explanation for the systemic failure that is causing returned payments to be reported as successful on official billing statements and what steps are being taken to fix it permanently. 

I have enclosed copies of all relevant Wells Fargo and XXXX  XXXX XXXX statements that substantiate my claim. I trust the Bureau will investigate this matter thoroughly. 

Sincerely, XXXX XXXX Enclosures : Copy of Wells Fargo XXXX Credit Card Statements ( Cycles ending XXXX, XXXX, XXXX, XXXX, XXXX, and XX/XX/year> ) Copy of relevant XXXX  XXXX XXXX XXXX XXXX ( Periods covering XXXX, XXXX, XXXX, XXXX, and XX/XX/year> )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation