Consumer complaint received 2015-07-20 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Settlement process and costs — 
Company: JPMORGAN CHASE & CO.
State: MS

Complaint narrative:
I 'm in my 3rd year of trying to get a Modification done correctly w/ JP Morgan Chase on behalf of XXXX.This is not 1st time I 've written 2U about the mishandling of my account. XX/XX/XXXX JP Morgan Chase Rep told me all my arrears would be put at the end of my loan for the In-house Modification # 1. They also created my Escrow account after I begged them to do it for 3 years. I am a XXXX Fraud Victim and a Hurricane XXXX Survivor and Victim. Got a Judgment against the crook but he has n't paid one penny. My life savings are gone which is the reason I 'm in this predicament. The Judgment has 8 % interest and totals to approx. $ 90K. He wiped my life savings out. I 'm XXXX/XXXX & can not return to work. They prey on people like us so we can not pursue them. He lives nicely in Texas. I do n't have anymore money to go after him. Thats why I 'm in this mess with Chase. I 'm ashamed to know Chase is American company. If XXXX goes down like the news reported? Its because JPMorganChase. Useless Modifications being done which they charge XXXX XXXX. I was told Modifications are done between 2-5 times before it gets done right. WRONG. It CAN get done one time if competent people working on it. XXXX allows XXXX Underwriters at Chase BUT XXXX Underwriters are JP Morgan Chase Paid Employees. Also, if you are XXXX low income XXXX adds income to your NON EARNED INCOME.They added {$300.00} to my NON EARNED INCOME to give me a GROSS EARNED INCOME. You ca n't do that for XXXX persons. Ask the IRS! But XXXX does when configuring your expenses and income ratio. They add {$300.00} to my income then subtracted my expenses. Does n't sound right to me but Chase/XXXX XXXX says they do it all the time. Is n't this essentially the same reason Mortgage Companies got into trouble by qualifying people who were not qualified? I think Congress should take a look at this. By adding income to my NON EARNED INCOME they also disqualified me from getting a lower interest rate. They made it so I earned too much to get a lower interest rate. But JPMChase does this to all XXXX Customers.They misappropriated my money XX/XX/XXXX after I told them where to deposit it in Escrow.They still did what they wanted..MyCHeck stated Escrow.Deposit. Enclosed letter stated put in Escrow. Did n't happen. Then when I asked them fo FIX it - it took 2 months. It also caused figures be off for Modification # 2 & it failed as I refused the trial payments because the figures were wrong. The Underwriters were given the wrong figures. ( I believe on purpose ) for it to fail. Chase also attempted to " farm '' my account out while in active Modification. Closed my account, dismissed debt and gave to XXXX XXXX. It was returned because I was in active Modification # 2. They were unable to reopen LOAN. So they opened a new " fake '' loan and lost all my data from XX/XX/XXXX to XX/XX/XXXX. They failed to correct my figures for Modification # 3 or run a new escrow analysis ( on purpose ). I corrected the figures by myself ; they had to credit my account.Figures ; but would not let Underwriters know figures were wrong or correct them in advance. I went through 3 month trial payment because it said if there were any discrepancies they would change final modification documents.Exe Offices refused 2 change figures stood behind underwriters WRONG figures. They wanted to add approx. {$900.00} for the next 5 years in addition to my loan 4 future shortage I DO NOT OWE. An employee was kind enough to help me & decided to run an Escrow Analysis & handle my acct to the end. She told me to hold my final docs until analysis was done & wait to hear from her. Man called me 3 weeks later and told me he was replacing her. No analysis to be done. They put me immediately in default/accelerated foreclosure warning. XXXX told me to send docs in. I did. Chase refused them.

Company response to consumer: Closed with explanation