Consumer complaint received 2025-06-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: Eastern Account Systems of Connecticut, Inc.
State: TX

Complaint narrative:
This is a complaint regarding the erroneous reporting of a XXXX XXXX account ( Account XXXX. XXXX ) on my credit reports and the improper collection efforts initiated against me despite clear legal documentation showing I am not responsible for the debt. 

XXXX XXXX : I was previously married to XXXX XXXX XXXX. 

Pursuant to a legally binding Divorce Decree and Temporary Orders issued by the XXXX XXXX XXXX XXXX, XXXX XXXX, Texas, Case No. XXXX, responsibility for XXXX XXXX Account XXXX. XXXX was assigned to XXXX XXXX XXXX, not to me. 

The equipment associated with the account was also transferred to a new account under XXXX XXXX XXXX, further evidencing her assumption of all responsibility for this account. Also, I have included an email from her on XX/XX/year> in which she forwarded from her email account that I do not have access to regarding this bill that she is responsible for. Upon confirming with XXXX, her phone number was even for this account listed. 

Despite this, XXXX XXXX and its collection agent, XXXX Account XXXX, have initiated collection activity against me. 

XXXX Account XXXX has reported this debt to XXXX XXXX XXXX, causing erroneous derogatory entries on my consumer credit reports. 

These actions are improper, unjustified, and are causing me significant harm. 

VIOLATIONS : I contend that the following violations have occurred : Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ) : XXXX and Eastern Account System are furnishing inaccurate information to consumer reporting agencies.

FCRA, 15 U.S.C. 1681s-2 ( b ) : XXXX XXXX XXXX are failing to conduct a proper reinvestigation and are continuing to report inaccurate information after being notified of the dispute. 

Texas XXXX XXXX Practices XXXX ( XXXX ), XXXX. XXXX. & XXXX. Code XXXX ( b ) : False and misleading representations regarding my alleged responsibility for this account. 

Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692e and 1692f : Eastern Account System is engaging in deceptive and unfair collection practices by attempting to collect a debt from an individual who is not liable.

HARM : As a result of the above actions : My credit score has been negatively impacted. 

I have suffered emotional distress and reputational harm. 

I have incurred time, effort, and expense in disputing this matter. 

RELIEF REQUESTED : Immediate removal of any and all negative reporting associated with XXXX XXXX Account XXXX. XXXX from my credit reports at XXXX  and XXXX. 

Written confirmation from XXXX, Eastern Account System, XXXX XXXX XXXX XXXX that no further collection or reporting activity will be pursued regarding this account. 

Compensation for damages as allowed under the FCRA, FDCPA, and applicable Texas law. 

Preservation of all evidence by the above parties regarding this account and their reporting/collection activity.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation