Consumer complaint received 2024-03-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
I recently submitted a complaint against Bank of America, BAC. In response to the complaint, Bank of America has still not furnished the requested and promised documents which, in this particular case, simply amounts to their legal obligation to give to me the statements. Like everyone, I do have taxes to pay, and also certain prior debts to examine and consider, and specific legal issues to fund and address, but I also am aware that Bank of America is in possession of my entire medical record file and chart, and possibly much more. Well, I certainly never consented to or was told about this issue, and I believe that BOA, now and wildly, has a lot of explaining to do... for my perspective. Many of those medical appointments, were never funny to me, but were sought and experienced soley by myself, for myself and always with consideration for my own health and welfare, medical side effect concerns, and like anyone else : the sound and critical ability to care for my self, both now and in the future, and to ultimately live a long and prosperous and aspiring life - somewhere, that is. I do need my personal and private HIPAA-guarded and regulated, file of medical records. Thank you for understanding. Thus, Bank of America, you are hereby notified : Preserve my entire personal file and chart, XXXX XXXX notes and recordings, as well, and do not distribute, relocate, hide, modify, or tamper with my medical file, including as it may, that might or could have, to whatever extent, photographs, imagery, recordings or of course prescription data and histories, along with Provider and Insurance notes and alleged or true, or even " XXXX  '' diagnoses, and there is a few of those! Please let me know and to whatever extent ( s0 is the case, how much of my personal, private medical files and information is/are in your banking possession. I never gave my consent or permission, and certainly never had any knowledge that this was even possible or had occurred, which is that the Bank - that I banked with - was not only also sitting around with my medical and any non-banking, personal documentation ( s ), but also had, apparently, found this or any related or ancillary relationships or circumstances either worth talking about or plain amusing. I now request, and phone calls are not necessary or going to happen due to my own, personal safety concerns in part with you, and also because they are totally irrelevant given the issue at hand. Please provide a digital-only copy of all statements for all past checking and savings accounts, XXXX XXXXXXXX accounts, and a copy of all terms and conditions, and account agreements for each and every account that I have had - ever- with BOA, and this shall include all credit card accounts and their statements, too. Please, include any declined or accepted business-account applications, but also while at it also, do tell that is, why you require a phone call in order to process and provide credit card statements when, at the same time, strolling into a branch or sitting at a computer with a staff member is all that can be, or is required in order to get checking/savings account statements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation