Consumer complaint received 2026-03-09 00:00:00
Product: Prepaid card — Gift card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
On XX/XX/XXXX, I called Bloomingdales because I saw that someone had made unauthorized and fraudulent charge is using my XXXX gift card. I purchased a XXXX gift card and activated it as soon as I activated it someone who had recently stole the gift card information made fraudulent charges unauthorized charges to Bloomingdales XXXX and XXXX. I was able to get in contact with Bloomingdales and I advised them that someone had used my gift card with that authorization. Bloomingdales customer service told me to reach out to Bloomingdales XXXX XXXX department and I did they asked me to send in documentation proving that XXXX the one that purchased a gift card I did that I advised them that I didnt have any of the order information because XXXX not the one that placed the order the agent I spoke with was able to provide me an email confirmation showing the person who placed the order where the order was sent in the amount of the order. The agent advised me that since I was able to prove that I did not make those authorizations and that I was the one that purchased a gift card that they were going to cancel the order flag the order and that I would be refunded. All of this was told to me on XX/XX/year>. I called back in today to see what the status of that was and I was advised that because my name wasnt on order, no one could help me. I explained it on the same information. I spoke to a previous agent on XX/XX/XXXX. I sent them the information they asked for they were able to XXXX me a refund and cancel the order based on that because they saw that it was fraud when I asked to speak to a supervisor, I was transferred to XXXX. XXXX was rude. He didnt wan na hear me. He didnt even try to look up the case and he said he was not going to help me because my name wasnt on an order and then I asked him so whats the use of your department? XXXX telling you I spoke to someone on XX/XX/XXXX since she recorded your conversations you can listen to that recording. They advise me that the order would be canceling flag and I would be receiving a refund since I did not make the purchases he wasnt trying to hear me. He kept giving me to run around. He kept saying well you need to speak to somebody at the gift card department and I advised him I have theyve been trying to get in contact whistling at your company no one has responded. Where is my refund? I kept getting a runaround. I kept getting dismissed so I and found a complaint against this company for fraud, misleading information and not giving correct information lying to customers and not holding up their end of the bargain because theyre not protecting their customers. It seems like theyre protecting themselves. XXXX not the only XXXX thats had issues with this company. Ive done research and I showed that a whole bunch of customers have had complaints and had issues with them. My next step is to see about seeking legal action against that company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief