Consumer complaint received 2024-11-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Dear CFPB Consumer Complaint Division, I am writing to file a formal complaint regarding inaccuracies on my Equifax credit report, which persist despite multiple disputes directly with Equifax. The continued presence of these errors on my credit report is a violation of my rights under the Fair Credit Reporting Act ( FCRA ), which mandates the accuracy and fairness of credit reporting. Below, I outline the specific issues with two accounts that Equifax has failed to correct : 1. XXXX  XXXX XXXX Credit Card Account Number : Ending in XXXX Issues : The account is reported as Charged Off, with an outstanding balance and a charge-off amount of {$690.00}, despite this account reportedly being closed as of XX/XX/XXXX. 
The payment history incorrectly reflects multiple consecutive CO ( charge-off ) statuses for each month from XXXX through XXXX. This creates an inaccurate impression of ongoing delinquencies, even though the account was closed over five years ago. 
Conflicting Closed Date : The account is reported as closed on XX/XX/XXXX. Given that payments allegedly occurred after this date, there is a clear inconsistency. 
Double Reporting of Late Payments : Multiple months from XX/XX/XXXX to XX/XX/XXXX show duplicative entries for late payment ratings ( 60, 90, 150 and charge-off statuses ) which are repeated and misreported across several consecutive months. This constitutes inaccurate reporting and unfairly affects my credit score. Equifax has failed to provide a clear update on the accounts closure and resolution status, which misrepresents the accounts actual standing. 

2. XXXX, XXXX. Installment Loan Account Number : Ending in XXXX Issues : This account is also reported as Charged Off with an outstanding balance and charge-off amount of {$8200.00}, even though the account was supposedly closed after being charged off. 
Similar to the XXXX  XXXX XXXX account, the payment history shows repeated charge-off statuses ( CO ) for each month from XXXX through XXXX. This excessive listing of CO notations misrepresents the accounts actual status and negatively impacts my creditworthiness. 
Equifax has failed to investigate and correct these inaccurate payment histories, despite my previous disputes. 

FCRA Violations According to the FCRA, credit reporting agencies are required to correct inaccurate information in a timely manner once notified of an error. Equifax has not complied with these requirements as outlined in : Section 611 Dispute Resolution : I have already disputed these accounts directly with Equifax, yet the inaccuracies remain. 
Section 607 ( b ) Reasonable Procedures : Equifax must follow reasonable procedures to ensure maximum possible accuracy, but their failure to investigate my dispute suggests non-compliance. 

Requested Resolution I request that the CFPB direct Equifax to : 1. Remove the inaccurate charge-off notations for both accounts that were already closed and update their payment histories accurately. 
2. Correct any erroneous balance and charge-off amounts on these accounts. 
3. Re-evaluate my credit score to reflect the corrected information. 

The continued reporting of these errors is unjust and has harmed my creditworthiness and ability to access financial services. Equifaxs refusal to correct these inaccuracies despite repeated requests directly violates my rights as a consumer. 

See credit report attached and you will see all the errors. 

Thank you for your assistance in ensuring that Equifax complies with FCRA standards and corrects these inaccuracies promptly. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief