Consumer complaint received 2024-11-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Comerica
State: MO

Complaint narrative:
i had my account locked because i reported fraudulent cgarges and fees being charged on my debit card after i was robbed and all my cards and identification stolen after i was shot in the head and beaten with a base ball bat until they thought i was dead. i have been in contact with direct express at least XXXX to XXXX times in the past XXXX months. they informed me that i needed to show proof of identity and i informed that i had been robbed and i didnt have an id. so i was told to send in a copy of my birth certificate and my social security card. so i had to file and send off for my birth certificate and went to social sec office to file for a soc sec card. Isent in these forms of id they requested only to be told they wouldnt work. and that i have to send in my id card drivers license and i tol them i didnt have it i was robbed for it. im awaiting the actual replacement soc sec card so i can go to the d.l office and get a new drivers licence which takes XXXX to XXXX weeks. i have turned flips to get them the forms they needed and stil no help. i also asked for them to send forms to file a dispute for charges made to my card for I Think the amount of approx XXXX dollars. i am not sure of the amount because i can not gain access to my account and they have not sent my monthly statements i requested over a month ago. they are making this impossible to do and to get my account unlocked. i understand the need for security and appriciate that they are doing tight security. but my goodness i have done everything they asked including getting hospital reports to show i was in the hospital during the time the funds were stolen. i also sent them in to direct express. and finally, i have made previous disputes for funds stolen and sent in forms and they only refunded the smaller charges. and said they were closing the dispute, disputes and refuse to refund the rest of the charges. i had called about XXXX times to talk to them about this only to be left on hold for hour XXXX at a time numerous times, numerous, and they just keep putting me on hold and then when they finally do answer they just hang up, this has happened atleast times this month. i just want to get my money owed to me and i am going to close my account with direct express and go to a traditional bank and open an account. this has been happening for over 5 years and im fed up with them. this last fraud from my account was done fro the end of XX/XX/year> to XX/XX/XXXX of XXXX. i would surely appriciate some type of help in getting my account unfrozen. i have lost my home i was renting and my car and had all my utilities turned off and reported to the credit buearu. this has completely detroyed my life. i have had to come to a mental health group home to be able to not be on the streets. please i am pleading with you to help me get this resolved. thank you very much, and XXXX bless you. if you may need to call m3e please call at XXXX XXXX XXXX.

Company response to consumer: Closed with explanation