Consumer complaint received 2025-10-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: NE

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XX/XX/year> To whom it may concern Re : XXXX Dear Ladies and Gentlemen On XXXX XX/XX/year> I went to the ATM at XXXX and XXXX XXXX in XXXX, XXXX XXXX to get the usual {$140.00} amount I take out twice per month. It was about XXXX XXXX, I pulled up to the ATM, used my card, requested my {$140.00} and only {$20.00} was dispensed. I immediately drove around and talked to a tall, thin, sand hair man that worked for Wells Fargo as a teller in the window. I told him I was just in the ATM, with my {$20.00} still in my hand I told him that I requested {$140.00} from the ATM and only {$20.00} came out. I was shorted {$120.00}. He said there was a XXXX number on the back of my card, I had to call because they do not monitor and handle the ATM items in the branch locations. I said XXXXK and went to the parking lot to call the number.

I told them what had happened above, and they said they would credit me the {$120.00} while they investigated it and it would take 7-10 business days. I said OK, though not desirable but whatever I need my {$120.00}, I am not rich. So, I headed home and all was ok or so I thought. 

On XXXX XXXX I got a letter from Wells Fargo Bank stating they would be taking my {$120.00} away on XXXX XXXX because they found that there were no errors with their machines, of which they don't even service, because the service provider companies logbooks said so. Mind you this is 30+days later it took to get this. 
So, I call the bank XXXX number again on my card, on XXXX XXXX to get this cleared up because I am still out my {$120.00} on XXXX XXXX. I am very unhappy. They told me after talking with four people at Wells Fargo XXXX number and over 1 hour on the phone there was nothing they could do. I said that was unacceptable because every month I come, twice per month for {$140.00}, I have the records. I have never had any issues until XXXX XX/XX/year>, I have been doing this for 5 years, when this time I did not get all my money. I suggested again this was unacceptable and they said they would reinvestigate, which again has me concerned because if it had been investigated properly, they would not have to re-investigate and the machine would have been {$120.00} over for that day. 

I am very concerned with my money as well as others when a bank can just take whatever they want from you. We work hard for our money and would not like to be donating it to a large bank. 

To resolve the problem, I would like my {$120.00} added back to my account ASAP. I have enclosed copies of my records about this transaction. 
I look forward to your resolution to my problem. I will wait until XXXX XX/XX/year> before I contact a consumer protection agency or get other help. 

Please contact me at XXXX. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation