Consumer complaint received 2025-10-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: VA

Complaint narrative:
This wasnt taken care of on XXXX XXXX that was my business account where cash app allowed a debit card not my name on my business account and cash out. Cash app is still allowing debit cards not in the account holders name and I have prove if it. No secruity measures have been put in place like the cfpb has ordered them to do .Full remiburse is enough to make me whole is absurd after a year of keeping my money when the other bank involve want a reversal and cash app said it cant be done. I will never be whole again XXXX would have kept my truck and home. My child fears that they will not have a home to sleep in after this mess I had 72 hours to get out. Cash app response is always reach out to us we will take care of it right away and never does a thing. What is that 6 months of paychecks for you imagine not getting paid for 6 months where would you be. I made arrangements with my mortgage company in XXXX and cash app wouldn't refund my money to me the debit card on my account was not in my name and I never had an account with that bank but I still contacted them and told cash app what they want and nothing. Cash app employees told me to find a homeless shelter or a food bank was their response and I have the screenshots to prove that. I was contact today by the complaint department and said you were fully reimburse and nothing else to be done dont tell me to reach out to customer service. Cash app please dont tell.me to contact you through the app for help because if i was getting the help I need I wouldnt have to write a bad review cash app always response to reviews with the same thing please reach out to us in app and we will look at it right away which is a lie they are not going to help you same script emails or chats everything ia script just change the name If you think I will ever be fully reimburse for keeping my XXXX for over a year think again. I lost my home truck and personal items due to foreclourse of my home that was my money to pay my bills it would have cover my house payment until XXXX paid my truck off because of Cash app shoddy investigation work cause me to ruin my life. Not until the cfpb got involved in XXXX i would probably still be sitting here without XXXX. How would you feel if someone stole XXXX of your money that was money for me to live on. This could have been avoided if cash app had secruity measures in place not allowing someone to add their debit card to my account. I communicate with cash app everyday whether on the phone or chat for over a year. When you leave your job you get to go to your home well because of this i dont have a home my child has nightmares that they will not have a place to sleep the onky place my child call home was rip from me because of Cash app not protecting the consumer. I got my XXXX it paid a loan off I took out to try and safe my home and truck with a high percentage rate because you destroy my credit score. I will.never be full reimburse for this. The damages cash app.cause is unbelievable and it destroy me i.lived in a hotel room for over a week until I could borrow money to rent a XXXX trailer for my daughter and me still dont have a vehcile I have to rely on people for rides after I told cash app I was going to lose everything I had and was told to go to the local food bank. I cant believe you say I was full reimburse this is absurd. I have talked to attorney and im going after cash app for damages including sue every employee I talked to who wouldnt listen and knew cash app wasnt investigate the disputes correctly. I even had one employee say I see what happen here cash app would fix it and that was back in XXXX and nothjng was none. Cash app and employees will have to answer to XXXX for what they did to me which is still a struggle everyday. Cash app are thieves and ruin my life so you said fully reimburse it is absurd because I will never be fully reimburse for what I have been through. I have emailed the XXXX house and let them know the damages I occur and they forward to the cfpb which already found you guilty of not protecting the consumers i dont see why the judge won't see the same thing and I have proof that CASH APP is still not protecting the consumer it is my duty now to see cash app suffer like I have for over a year and glad I didn't put a bullet in my head which I had one of your employees tell me to call the XXXX  hotline. I have all the chats print screen and print off im taking them straight to my attorney and the judge to press charges against cash app and pay for my suffering and damages. Cash app has made been sick and I have suffer enough. See you in court. Fully reimburse lol .. you are a joke XXXX I have already said don't tell me to contact you on the app there is no help. Cash always answer with you can reach out to us and nothing I will post a review every 24 hours until I received the help i need -- cash app didnt protect my account by allowing someone to add a debit card not in my name on my account and withdrew XXXX then I contact that bank which told me to tell cash app to reverse the transcations and they refused to do so it took over a year to received my funds back what kinda of damages do you I have by not being able to access my money lost my house truck and personal items.

Company response to consumer: Closed with explanation