Consumer complaint received 2025-12-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: NM

Complaint narrative:
I am complaining about my credit card company, Discover Card, which has now merged with XXXX XXXX. 
I am trying to have Discover Card investigate a fraudulent company named XXXX. I called Discover Card and they have opened XXXX ( XXXX ) Disputes against XXXX : # XXXX in the amount of {$250.00} and # XXXX in the amount of {$32.00}. 

I have essential documentation that I need to deliver to Discover Card so they can properly investigate my claims. The Discover Card website XXXX XXXX XXXX XXXX XXXX  has an tab at the top of the opening page, once you've logged in, which says, " SECURITY. '' Click that tab and see a dropdown menu which allows you to click on " DISPUTES. '' Great. Now you will be taken to your " DISPUTES '' and you will see a list if your XXXX charges. I have excerpted this page and I am including it as an Attachment herein. Forget that it is listed as a Resolved Dispute. If you read a little further you will see that it states, " Initial review of you dispute has been resolved in your favor. '' " Initial '' is the operative word here. 

Do you see the link that reads " +Upload Documents? '' THAT IS THE REASON FOR MY COPLAINT AGAINST DISCOVER CREDIT CARDS. '' That damn link does not work. It is useless. I tried it using XXXX XXXX XXXX on my XXXX XXXX XXXX... Using XXXX XXXX on my XXXX XXXX XXXX. I tried it using my XXXX XXXX XXXX XXXX. Nothing. XXXX. 

Then, I called Discover Card... account managers, e-support personnelle. All of them are computer illiterates. The system says " Supporting Documents Supported files : .jpg, .gif, .tif, .pdf, .bmp, .png ( maximum size XXXX ). '' Well, my documents are all .pdf and all smaller than XXXX KB ( XXXX MB = XXXX ). 

So, this system at Discover Credit Cards DOES NOT ALLOW YOU TO UPLOAD DOCUMENTS. 

I asked them how I could physically get the supporting documents to them. They only have a XXXX XXXX XXXX That means XXXX, XXXX... and that means trouble. I trust XXXX and I trust XXXX, but these only deliver to a XXXX XXXX address. Not to a XXXX XXXX XXXX XXXX and XXXX are the only carriers that I trust with mail when you need proof of delivery. 

I will upload the TO YOU documents that Discover Card will not accept. I also want to close my Discover Card Account after I pay my monthly balance, and after all disputed amounts are credited back to my Discover account, as I do every month. 

The attached documents support that XXXX delivered my return to XXXX on XXXX XXXX, 2025. That XXXX emailed me on XXXX XXXX, 2025 that they " still haven't received your return!, '' that XXXX emailed me on XXXX, XXXX, 2025 to " Thank you for reaching out. To allow us to process your refund for order # XXXX, please cancel the dispute with your bank. Once the dispute is cancelled, well be able to complete the refund promptly. Please let us know once this is done so we can ensure your refund is processed without further delay. '' XXXX? 

I look forward to XXXX passing along the attached documents to Discover Card. I also look forward to being contacted by someone at Discover who has a workaround for the described Discover system failures. 

I should add that I spoke this morning with " XXXX '' in the Discover XXXX office. I digitally recorded this call. " XXXX '' told me that they get calls from other Discover customers who can not upload documents which support their disputes. 

XXXX does not have a phone number to call. The Discover statement lists the XXXX charges on my account with the phone number : XXXX. This is not a working number. 

Good Bye, Discover! 

Thank you.

Company response to consumer: Closed with explanation