Consumer complaint received 2016-04-24 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan modification,collection,foreclosure — 
Company: NATIONSTAR MORTGAGE LLC
State: MN

Complaint narrative:
nation star is my mortgage company.the company kept telling me that i was not able to make payments once i fell three months behind n i was in contact with them the entire time that i was falling behind.they asked me to start a modification process.icontinued to give them as much information that they asked for.the primary bowerer left me and our XXXX children and had taken all of our money and quit his job after beeting me.i put an order of restraint on him and he retaliated by coming with a loaded wepon.i am XXXX i recieve several services to help meand have all wittnessed his stocking and abusive behavior.i have since become extreemly fearful of leaving my home.nation star kept telling me that they would not except payments but needed to keep providing them with updated information .i was addiment about providing any inf. the needed.it was extreamly difficult to get ahold of my agent and would sometimes go for weeks calling him with out getting any response.i have XXXX childr ( XXXX ) and they were all terrified to have to have contact with their father, the mortgage company was demanding that i make him sign off on the house.this was not possible with out my children being put in jepordy as well as myself.they kept telling me to send in more paper work and i had to release my restraining order in oder to get his work onformation and place of occupancy, and this caused my children XXXX as well as threats on our lives.i told the aggent and sent letters to express what this would do to our family and that it could lead to our dealths or mine alone.my children even wrote letters n so did several of other peoplke concered for our saftey.the mortgage company got their needed information and told me that they finally had all that was needed then tried to tell me that since i have been in the modification process i had been given a judgement and that i had to pay it in order to have my modification approved .i called my aggent while trying to pay the judgement XXXX XXXX and this was the only time he ever answered my phone call without having to wait for him to call me back.XXXX XXXX TOLD ME XXXX WAS OK I DID NOT NEED TO PAY IT BUT IF ANY MORE INFORMATION WERE NEEDE IT WOULD HAVE TO BE RECIEVED BY XX/XX/XXXX.what he neglected to tell me is that my house was going to be put up for sale aS OF XXXX XXXX WAS NEVER SERVED ANY PAPERWORK FOR THIS DATE OF SALE AND NOR WAS I EVER GIVEN OR NOTIFIED THAT MY MODIFICATION WAS NOT APPROVED!!!!!!! PLEASE HELP MY FAMILY, I BUILT THIS HOME ON MY OWN TO ACCOMIDATE MY DISSABILITIES AND JUST WANT TO PAY FOR MY HOME! I WOULD HAVE NEVER FALLEN BEHIND IF I HAD JUST BEEN ALLOWED TO PAY MY MORTGAGE AFTER I HAD STARTED MY FIRST MODIFICATION PROCESS.I BEGGED MY AGGENT JUST TO BE ABLE TO PAY N START MAKING UP FOR MY THREE MONTHS THAT I WAS BEHIND.I AM BEGGING FOR HELP!!! I DO NOT KNOW HOW TO WORK WITH THE COMPUTER WELL SO IT WOULD BE MUCH MORE HELPFULL TO HAVE SOMEONE CONTACT ME BY PHONE.XXXX.ALSO I SERVED OUR COUNTRY FOR 12 YRS NEVER XXXX XXXX AND HAVE APPLIED FOR HUD BUT HAVE NOT RECIEVED ANY INFORMATION FROM THEM YET.I HAVE ALSO RECIEVED HELP FROM XXXX A LOCAL NON PROFIT AGENCY THAT WAS UNABLE TO HELP ME ENOUGH AND HAD ME CONTACT THE ATTOURNY GENERALS DEPT BUT THE MORTGAGE COMPANY REFUSES TO GIVE ME ANY PAPER WORK AND WHAT I HAD WAS DESTROYED BY MY EX WHEN HE MANY TIMES HAS BROKEN BACK INTO MY HOME. PLEASE HELP ME AND MY BEAUTIFUL CHILDREN!!!!

Company response to consumer: Closed with explanation