Consumer complaint received 2025-06-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CLGF Holdco 1, LLC
State: AZ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX Date : XX/XX/XXXX To : Concora Credit Inc. 
XXXX XXXX XXXX XXXX, OR XXXX RE : Formal Demand for Removal of Inaccurate Credit Reporting and Damages FCRA, FTC, and Consumer Protection Violations Regarding : Milestone Mastercard Account ending in XXXX Complaint ID : XXXX To Whom It May Concern : I am writing to issue a formal demand for immediate corrective action and monetary compensation related to multiple violations of the Fair Credit Reporting Act ( FCRA ), the Federal Trade Commission Act ( FTC Act ), and relevant case law regarding the Milestone Mastercard account issued by Concora Credit Inc .

This letter serves as official notice that your company is in willful noncompliance with several federal consumer protection laws and I am asserting my rights accordingly. 


Summary of Violations and Supporting Facts 1. False or Misleading Advertising Deceptive Trade Practice I applied for this credit card via XXXX XXXX, which explicitly promoted this offer as a " higher limit '' credit card product. 

Upon approval, I was later informed the limit was only {$500.00}, an amount not consistent with the advertised benefit. 

I did not receive this limit information until 24 hours later, after account creationnot during the application process. 

This constitutes a material misrepresentation, which induced me into a contract under false pretenses. 


> Violation : Section 5 of the FTC Act Prohibits unfair or deceptive acts in commerce. 
Case Precedent : FTC XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) Deceptive marketing that induces financial harm is actionable. 

2. Unlawful Reporting of Inaccurate Information FCRA 1681s-2 ( a ) Despite my timely dispute, you reported this account and its related hard inquiry to the credit bureaus. 

You have refused to remove this inquiry, even though the account was cancelled before receipt or activation, and was applied for under misleading conditions. 


XXXX Violation : FCRA 623 ( a ) ( 1 ) ( A ) Furnishers may not report information with actual knowledge of errors. 
Case Precedent : XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX XXXXXXXX ) Furnishers who report inaccurate info after being informed are liable. 


XXXX. Failure to Conduct a Reasonable Investigation FCRA 1681s-2 ( b ) Following my CFPB complaint, your response dismissed the issue without fully reviewing the basis of my dispute. 

You ignored my claim regarding false advertising, failed to investigate marketing materials from XXXX XXXX, and wrongfully upheld the inquiry reporting. 

Your investigation was superficial and inadequate. 


Violation : FCRA 623 ( b ) Requires a reasonable investigation after notice of a dispute. 
Case Precedent : XXXX XXXX XXXX  XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX XXXXXXXX ) Failure to investigate after dispute leads to liability. 


Damages Demanded Pursuant to FCRA 1681n and 1681o, I am seeking the maximum statutory damages for each willful and negligent violation : Violation Statutory Reference Amount per Violation False advertising FTC Act 5 {$1000.00} ( est. ) Reporting inaccurate info FCRA 1681s-2 ( a ) {$1000.00} Failure to investigate dispute FCRA 1681s-2 ( b ) {$1000.00} Emotional distress and credit harm Common Law / Precedent $ XXXX ( est. ) Total Monetary Demand : {$5000.00} This total may be increased if further violations or damages are discovered. If this matter proceeds to litigation, I will also seek punitive damages, attorney fees, and court costs. 

Demand for Resolution To avoid legal escalation, I demand the following : 1. Immediate removal of all negative reporting regarding this account and inquiry from all consumer credit bureaus.

2. A written confirmation that this has been completed within 15 calendar days of receipt of this letter.

3. A settlement offer for statutory and actual damages totaling {$5000.00}, delivered to my mailing address above. 


If these demands are not met within 15 days, I will proceed with legal action, file additional complaints with the Consumer Financial Protection Bureau, the FTC, and the Office of the State Attorney General, and seek damages in small claims or federal court. 


Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation