Consumer complaint received 2020-02-12 00:00:00
Product: Debt collection — Mortgage debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: PENNYMAC LOAN SERVICES, LLC.
State: MI

Complaint narrative:
Dear CFPB, Please find my complaint and NEW evidence that PennyMac Loan Servicers, LCC ( PennyMac, formerly XXXX XXXX , XXXX ) are fraudulent collectors who illegally obtained my loan ( stole it ) and try to extort payments under false pretenses ( aka racket ). 

On XX/XX/XXXX PennyMac 's representative, Mr. XXXX XXXX, responded to my XX/XX/XXXX complaint that I purportedly did not provided any new information which I demanded PennyMac to address. 

It is a typical for Mr. XXXX lie who started to mislead me about PennyMac 's  relationship to my loan from day one. 

I DID provided new information - a letter from XXXX XXXX Senior Vice President XXXX XXXX where he told Senator XXXX that the Issuer of securities backed by my loan is XXXX XXXX XXXX , XXXX - while PennyMac on XX/XX/XXXX told me that the Issuer is PennyMac, who is also an Owner, Investors and Creditor who purchased my loan from some secretive Seller. 

Mr. XXXX completely ignored my questions, my evidence and the letter from XXXX XXXX and refused to provide explanations how PennyMac became an Issuer of XXXX XXXX MBS without XXXX XXXX knowledge. 

Instead Mr. XXXX solely concentrated on my " suspense '' account and mortgage payments - which I do not owe and never owed to PennyMac and which they have no rights to collect and illegally extort from me under threats with foreclosure while relentlessly lie about their relationship to my loan. 

In addition to XX/XX/XXXX letter from XXXX XXXX, I received additional NEW evidence to prove that PennyMac is a fake " Servicer '' who stole my identity and my loan - likely to back their own securities issued on XX/XX/XXXX and defraud their investors from {$190.00} XXXX whom PennyMac presented " collateral '' to which PennyMac has absolutely no rights or relationship. 

On XX/XX/XXXX XXXX  XXXX XXXX who cash my checks told me that my CURRENT Servicer is XXXX XXXX XXXX , XXXX ( XXXX ) - not PennyMac. 

So, XXXX XXXX told me that the Issuer is XXXX ; XXXX  XXXX XXXX told me that the Servicer is XXXX but PennyMac continue to swamp me with an avalanche of absurd and contradicting lies - while failed to address ANY of my questions such as who sold my loan to PennyMac ; that is Trusts name, closing day, CUSIP number Tax ID and EIN - all of which is public information and must be readily available for a legitimate party.. 

According to Mr. XXXX 's XX/XX/XXXX letter, XXXX XXXX does not issue its own securities, it must be done by private Lenders. 

PennyMac never was my Lender, it was purportedly XXXX who passed my loan to XXXX on XX/XX/XXXX, thus had less than 24 hours to pool my loan and issue XXXX XXXX MBS. 

In the same letter, XX/XX/XXXX, Mr. XXXX said that PennyMac as "  Servicers '' ( and Issuers ) collect from me principal and interest payments that a Central Payment and Transfer Agent XXXX  XXXX XXXX XXXX remits to Investors, who according to Mr. XXXX is also PennyMac. 

Furthermore in the same letter Mr. XXXX said that XXXX XXXX does not sell performing loans unless they are more than three months delinquent - but on XX/XX/XXXX Mr. XXXX insisted that PennyMac PURCHASED my loan - from some secretive sources - and now Owner/INVESTOR whom XXXX  XXXX XXXX XXXX ( whose presence in my loan is very questionable ) remit PennyMac my payments cashed by XXXX  XXXX XXXX. 

Thus, PennyMac, a default debt buyer, must purchased my loan as defaulted loan ( IF they purchased anything ) - while my loan never was in default from somebody who had authority to sell them my loan. Under existing law, such purchase must be accompanies by a Proof of Sale, see UCC Art 9, 203. 

PennyMac can not present ANY proof of sale or any legitimate transfer ; or provide me ANY explanations who sold them my performing loan and how PennyMac became Servicer and Issuer three years after my closing - without HUD/XXXX  XXXX knowledge. 

And to which investors XXXX remits my payments if the Investor/Owner/Creditor is also PennyMac - without any single evidence in support, except Mr. XXXX 's childish lies. 

summary of Mr. XXXX ; 's responses : On XX/XX/XXXX and XXXX Mr. XXXX informed me that they are Owners/INVESTORS in my loan. 

According to XX/XX/XXXX letter from Caliber ( who on XX/XX/XXXX claimed to be " owner investor ) the owner/investor in my loan is XXXX XXXX. 

On XX/XX/XXXX Mr. XXXX sent me a letter where he claimed that PennyMac PURCHASED my loan and now owner/investor and creditor - but failed to identify the Seller. See letter enclosed. 

On XX/XX/XXXX PennyMac sent me a full closing file where my loan was transferred to XXXX XXXX Loans, XXXX ( XXXX ) by collateral shipper XXXX XXXX on the same day as my closing, XX/XX/XXXX. Which means that XXXX XXXX  XXXX XXXX with whom I signed the Contract, was a fake lender and the real party who originated my loan and facilitated funding ( from a very questionable source ) was XXXX who deny its involvement in my loan until XX/XX/XXXX. 

XXXX said they are merely a Servicer for my loan, thus can not sell it to PennyMac - who bear to repeat, told me that they PURCHASED my loan from someone. 

On XX/XX/XXXX PennyMac sent me a letter where Mr. XXXX said that PennyMac is an ISSUER of securities backed by XXXX XXXX. 

Mr. XXXX said that private Lenders ( in my situation - XXXX XXXX  who passed my loan to XXXX on XX/XX/XXXX ) pool mortgages and issue XXXX XXXX MBS. 

Thus, XXXX, a purported Lender, had less than 24 hours to pool my loan and issue securities backed by XXXX XXXX. 

On XX/XX/XXXX XXXX XXXX Senior Vice President XXXX XXXX responded to XXXX XXXX and told him that the Issuer is XXXX - not PennyMac. 

Mr. XXXX ignored this letter and never explained how PennyMac became an issuer of XXXX XXXX MBS without XXXX XXXX knowledge. 

On XX/XX/XXXX XXXX  XXXX XXXX informed me that my CURRENT Servicer is XXXX XXXX XXXX XXXX XXXX. 

But Mr. XXXX continue to lie and insists that the Servicer is PennyMac. 

I demand Mr. XXXX to stop his false statements and provide me FULL disclosures who sold PennyMac my performing loan ; the name, CUSIP number, TaxID, EIN and the of the Trust where my loan is pooled as a Securitiy ; proof of sale under UCC Art. 9 203 ;, copy of pooling and servicing Agreement, explanations who appointed PennyMac as a Servicer for this Trustand why XXXX XXXX has no knowledge about PennyMac 's status as an Issuer and Servicer. For which investors PennyMac collects my payments if the Investor is PennyMac?

I reserve my rights to demand more information from PennyMac.

Regards, XXXX XXXX

Company response to consumer: Closed with explanation