Consumer complaint received 2025-07-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: DE

Complaint narrative:
I have a total of XXXX false AI-generated fraudulent reports generated by XXXX XXXX XXXX this prove that Wells Fargo company and Wells Fargo Bank are using XXXX XXXX  to produce fraudulent reports, which has to be illegal. They are not allowed to use a third-party AI provider for reporting on investigations. 15 false reports with multiple duplicates, plus all these reports have different case numbers, which means that you produced the same concealing fraudulent report various times, not answering the inquiries and questions I had about the account and the language of the mediation letter. It's unethical to use AI in the way they are using it to block and conceal the truth about assets that Wells fargo company is holding that are assigned to me. In the remediation letter there are conditions that produced the XXXX check and that means there is some type of investment that Wells Fargo has me connected to, and I have a right to know if you have me connected to an investment. This false AI report generating system is negligent toward the customer because I never get relief or remedy to my issues with the bank because the truth is veiled by false AI robots reporting a lie in a professional manner, this is neglecting me of any justice and relief because Ill never get cure for why these things befell me and my mental and physical sickness will in imparts be healed. I need to know the truth and if the wall that Wells fargo built with AI reporting, is legal then XXXX seeking federal regulations on AI interactions with cusomers and there personal information. None of the AI generated reports delt with any of my concerns or questions. 
Like : Where or are there other payments connected to this account that I need to collect because the report has XXXX pages connected to it. 
XXXX. I never negotiated the refund amount, I only got a XXXX check and XXXX check that were non binding, the false report says that it was negotiated and it wasnt at least not with me. I want to renegotiate my refund. 
XXXX. I never negotiagted my compensation either and the time the money was missing is not known so how can we calculate without the time the funds were missing and how much was missing and for how long? 
XXXX. What are the conditions in which the debt that was due could be less or greater than XXXX and is the amount included in the XXXX, according to your reports it is not only the compensation is included. 
XXXX. How much was due and why do you owe me ; am I your creditor I XXXX XXXX a creditor of wells fargo company and bank I do have a member number but they say its from XXXX? 
XXXX. In the letter coded XXXX : XXXX in the XXXX section it talks about a payment is this a payment or a refund or a compensation or is this a notice that I have all three waiting to be negotiated in court if we cant resolve it out of court. 
XXXX. Is the is letter coded XXXX : XXXX a debt letter because its also coded CR-LTR-100B does this code classify this letter as a debt letter and debt report and you guys actually owe me lots more money? 
XXXX. Is the Ecn number XXXX connected to a investment and a reporting status? 
XXXX is the coded letter coded CR-LTR-100B referring to a credit letter? 
XXXX can I borrow from the investment? Since its in my name? 
XXXX. Is this connected to a trust that I own in the PA treasury. Letter coded ecn : XXXX, SHRP ; XXXX ; CR-LTR-100B Review of reports from Wells fargo summary and facts and evidence Report XXXX # XXXX XXXX. ( XXXX office case XXXX from wells fargo ) was the reporting agent that I never got a chance to respond to this report, it all was blur, they flooded me with correspondence and this is was XXXX of them. This report was dated XXXX XXXX. It came from XXXX complaints management office. Wells fargo XXXX ID : XXXX this is a fraudulent report because it did not research any of my questions or it was XXXX  robot incapable of answering my questions thats why im asking for these bankers to be drug into court and made to testify with potential of being charged and arrested, I need answers and XXXX not getting them through this AI generated reporting system that reports a lie and make errors. They researched account ending in XXXX, XXXX, XXXX. Account ending XXXX had a ending balance of XXXX also closed XX/XX/XXXX and account ending XXXX had ending balance XXXX and closed XX/XX/XXXX. This report I allege is a XXXX  generated report not reporting the facts that I asked for about the questions above. 
Report XXXX # emailed report from Wells fargo using there zix-send encryption, This report is dated XX/XX/XXXX XXXX, from an inquiry from me XXXX XXXX about funds, dividens, payments, refunds that are possibly due to me from wells fargo due to them having a investment that is assigned to me. The case number is XXXX. This report addresses the fact that the AI reporting system has already answered my questions and it did notby far but waisted my investigation opportunity to get the truth about why these things befell me and caused me the afflict and infliction intentinal emotional distress that is inflicting me to this day. This report offers XXXX theft ID cases XXXX and XXXX that I never got an answer back from them about the identity theft investigation, I need to know more about XXXX product. My information was sold traded or bargained from Wells fargo to XXXX product and I believe I was put into a metric conncected to an investment which inflicted condtions upon me unaware and caused me a mental and physical breakdown. Wells fardo also asked the XXXX XXXX XXXX to remove account ending XXXX from there reports, I dont know the significance of EWS and what they report on but wells fargo did not want there my account to be in there system for some reason. The Theft protection phone number is XXXX. This is an XXXX  summary report on the matter another duplicating system by XXXX  to bock and veil the truth about who I am to the bank as a creditor, customer, member. 
Report XXXX # XXXX generated summary report of the issue. Case ID XXXX. Duplicate reports produced on these dates ( XXXX XXXX, febuary XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). Most if not all these date have separate investigation case IDs so they performed the same methods of non compliance toward victims of there scandal they have been taking me around there system for four years now and im tired of the Ai generated answers that have gotten no where but a chump change check for nothing over XXXX, XXXX asking for XXXX for every account corrupted and criminal acts against my name and identity. 
Report # XXXX emailed XXXX encrypted, XXXX XXXX case ID XXXX. This is a duplicated XXXX generated summary report proving that XXXX reporting systems duplicated the same report on these dates not addressing and avoiding my questions and inquires about account ending XXXX, XXXX. These are the dates of the duplicated reports XXXX XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX. In this report it offers ome insight on why I never received my XXXX check, in this report it tells me that the XXXX check was really a customer service credit and to what account did they credit? Wells fargo is hiding a lot behind there XXXX reporting generator. Which has been programmed to report lies and errors. I dont even know the agent name in this report because it was emailed to me. 
Report # XXXX XXXX Complaints XXXX office. Date issued : XX/XX/XXXX. Wells Fargo case ID : XXXX. My XX/XX/XXXX inquiries into account ending XXXX gave a duplicate response of a false report, the investigation did not address my concerns and questions about the coded letter wells fargo sent me with a XXXX check. XXXX XXXX agent phone number XXXX. This report provides information on the opeinging and closing of account XXXX opened XXXX XXXX and closed XX/XX/XXXX. XXXX. 
Report # XXXX XXXX Complaints XXXX office. Date issued XXXX XXXX, XXXX. Wells Fargo case ID : XXXX. Another copied report duplicated by fraudulent programmers, making the XXXX system report lies and errors and conceal the truth about my portion and my equity in well fargo company and bank. This is a copy of report # 1. What is the true amount that was transferred from my accounts and how long has Wells Fargo been doing business in my name and in my fathers name. 
Written by XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation