Consumer complaint received 2024-12-09 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: National Credit Systems,Inc.
State: GA

Complaint narrative:
This dispute is regarding XXXX XXXX at XXXX owned by the XXXX XXXX XXXX XXXX XXXX. In XXXX XXXX I lived at the XXXX XXXX XXXX XXXX XXXX My son and I moved out in XX/XX/XXXX due to a series of unresolved maintenance issues that significantly compromised our safety and quality of life. 

I recall that at the time I lived at XXXX at XXXX, the XXXX  XXXX XXXX XXXX. XXXX and I had an understanding that maintenance issues could not be promptly resolved. XXXX XXXX granted the approval to waive any buyout fees associated with the leasing agreement. 

Unfortunately, we faced numerous issues that were not adequately addressed, including : Consistent Electrical Issues : Persistent power outages in XXXX of my walls every time it rained, culminating in a socket explosion in XX/XX/XXXX that caused significant property damage. 
Shower Electrical Current : An ongoing electrical current in my shower since the date of move-in, which was never properly resolved despite multiple requests. 
Water Leaks and Mold : A persistent water leak that led to mold and mildew and was confirmed by the XXXX  XXXX XXXX XXXX and the XXXX  XXXX. 
Rodents : Regular disturbances from rodents due to a hole outside my door. 
Delayed & Partial Responses : Property damage from the electrical explosion was subject to a confidential settlement agreement which I declined. After declining, the property management failed to address the entirety of the damages, further complicating the situation. 

Once XXXX XXXX the XXXX XXXX at that time in XXXX, agreeded to allow me and my son to move and waive any fees associated with the rental agreement, we moved XXXX  days later. No one from XXXX at XXXX ever contacted me regarding any outstanding charges. The XXXX XXXX never advised that there were unresolved issues resulting in a possible collection. Because I never owed them anything. In fact, XXXX at XXXX composed a settlement agreement that would give me a {$1000.00} concession due to the property damages and suffering during our rental agreement. I declined the settlement agreement because the amount of damage exceeded {$1000.00} easily. I did agree to move off the property once the XXXX XXXX gave us the approval. 

Since moving out, instead of resolving the property damage issue ( which was denied by my insurance company for renters ' insurance ), XXXX at XXXX 's reported {$4000.00} to my credit as a collections account. I have never owed XXXX any amount, and this charge is false and unjust. XXXX at XXXX failed to provide the proof of charges stating that the collection company now has this account. The XXXX XXXX XXXX company has since taken over this false collection because the real estate investment company XXXX XXXX ignored my request for a proper resolution for the last XXXX  years. The collection agency can not provide itemized charges or proof of the charges that they are putting on my credit. On XX/XX/XXXX, I emailed the XXXX XXXX XXXX address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Ga XXXX. I requested the correction of the information as it appears on my XXXX, XXXX and XXXX XXXX Report. They Never responded to my letter that provided proof that this collection is falsely reported. On XX/XX/XXXX I contacted XXXX XXXX XXXX by phone and left multiple voicemails. on XX/XX/XXXX I called back and spoke with XXXX XXXX The agent handling my collections account. She advised that the leasing contract and list of itemized charges would be available on the online portal. Once logging into the XXXX XXXX XXXX website, I was unable to find any information regarding the collection. The agent XXXX advised me that I should reach out to legal aid to get a resolution. I've spoken the apartment complex which stated that they can no longer assist with this matter because it is in collections already and that company would have to help me. As of XX/XX/XXXX, the XXXX XXXX XXXX XXXX has failed to provide any information pertaining to the debt except for the amount. This collection is now seriously impeding my ability to secure housing and other essential necessities for my family. As of XX/XX/XXXX I was denied housing because of this false collection. 

I am requesting your urgent intervention to rectify this situation. The unresolved dispute and falsely reported collections are causing significant hardship for me and my son. We require this matter to be resolved immediately so that my credit can be restored, allowing us to move forward with our lives. 

Thank you for your immediate attention to this matter. I look forward to a swift and fair resolution.

Company response to consumer: Closed with explanation