Consumer complaint received 2024-08-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Alorica Inc.
State: TX

Complaint narrative:
XXXX XXXX no longer has personal loans and sold or shifted personal loan customers to this horrendous company SST. I XXXX  the company and they have thousands of complaints. I would like to file a complaint on XXXX XXXX as well as surely they see the mounting complaints against this company for misappropriating customers payments. not posting payments, reporting current customers to the credit bureau etc. XXXX did not even give us the opportunity to select a different company and this has caused horrendous outcomes. I borrowed over XXXX and had the loan paid down to around XXXX with 100 % on time payments. 
SST acquired the loan and in XXXX I entered into a program called XXXX. My loan was down to XXXX and I wanted a lower payment than I had when the loan was XXXX. I was given a lower payment of XXXX a month versus XXXX a month. I was told I would have no payment in XXXX and my payments would resume in XXXX. I was told I would receive paperwork in a few weeks and I reset up automatic drafts at the XXXX payment amount. I had already been on automatic draft at the XXXX amount. Everything was set up a payment was debited for XXXX but then I got an alert that my credit score dropped XXXX points! I was alarmed and logged in to find it was SST although they had deducted the payment. I called and was told that it was a mistake and that I did not receive my paper to sign because they were behind but the papers would be sent and they would go in and remove the incorrect 30 days past due from my report. They did just that, and it was restored to current I received the XXXX  papers on on XX/XX/XXXX and signed them on the XXXX. To my horror I checked my credit report and saw it had dropped XXXX points yet again on mid XXXX. I logged in and it was SST yet again! Not only did they put XXXX back on as late they and me late for XXXX. Both have a red x next to them on my payment history with the credit bureau as now I am 60 days past due! I immediately called again and told them they were absolutely ruining my credit and the stress is causing my XXXX  and XXXXXXXX XXXX XXXX. I care for my mother who had XXXX XXXX issues and maintaining my stellar credit is imperative! I told them I was logged into my bank account as just as I already knew both payments cleared as usual. He tried to say it was the credit bureaus fault because SST forgot to report anything at all and therefore the credit bureau jus posted past due for both months. I assured him that did not happen and was ludicrous. He then said to hold so he could check something He returned to the phone to say it was a mistake on their part again but there was a high number of SST customers having the same problem so I would have to get on a waitlist and it will eventually be corrected!!! This is unexceptable and I want my credit bureau status immediately updated to current and my credit score reinstated. 
I need advise what I can do to stop this from reoccurring over and over again. Drops XXXX XXXX cause other creditors to think I am not paying my accounts on time and will cause them to start lowering my credit lines. This company is ruining my credit! I just got a consolidation loan and I therefore can not get anyone to take this loan. I tried to get my credit union to pay this loan off and I start making payments to them. They will not because my consolidation loan is too new. What can I do because this is going continue to happen. Please read the reviews for this company and shut them down, There is no way a company with this many complaints should have access to people credit. They are destroying people. With the economy credit is all some people have. Is there no protection from companies like this? I am a teacher and I need credit to survive. Please help me and also let XXXX XXXX this is no way to treat loyal customers. They could at least have sold our loans to a reputable company. They will not even talk to me about what is going on when I call.

Company response to consumer: Closed with explanation