Consumer complaint received 2025-08-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: PNC Bank N.A.
State: NC

Complaint narrative:
The whole entire customer experience with PNC Bank has been absolute XXXX XXXX XXXX 

The latest problem with PNC is that there is no way to see the account activity of my personal accounts. Virtual wallet -- spend, reserve, growth. 

After logging into PNC bank website. From the home page aka " My Accounts Summary. '' When I click on my personal account " Virtual Wallet '' link. ( " Spend '' is checking acct, and " Reserve '' and " Growth '' are savings accts. ) For some reason, the link does NOT go to my personal account. For some reason, the website goes to the " Pay Bills '' tab. This has been a permanent problem for more than three months, ever since I opned my personal account " virtual wallet. '' It is a consistent ongoing problem and I have never been able to see my account activity. 

I talked to a PNC bank employee three months ago. And she said that this is an ongoing issue for a lot of customers, that PNC is aware of it, and that PNC is working on it. 

Um, where? Where +how is PNC working on it?! It has been a problem for more than three months. So I have a hard time believing that PNC is working on a solution.

The " My Accounts '' tab has two tabs underneath within it. One is " Summary '' which is same webpage as " My Accounts Summary '' discussed prior. You will notice that right next to " Summary '' tab is " Account Activity. '' When I click on " Account Activity, '' this also takes me to " Pay bills '' tab for some reason. This means there is absolutely no way for me to actually see any account activity for my personal accounts. 

There is also no way for a customer to access online/electronic statements. 

I have opted out of paper statements and chose to receive electronic/online statements for my personal accounts. This way, I don't have to let PNC charge me for monthly paper statements. 

Every single bank on the planet -- if they have option for online/electronic monthly statements. There is always a way to access the online statements somewhere on the website in customer login. Because online statements are essentially XXXX versions of a regular monthly statement. 

But PNC bank has no way to access my electronic bank statements. I have searched every single tab, link, hidden link, clicked around on the website. I have tried searching by dates, doing custom date ranges to include several months incl the whole entire life of the accounts, making sure I have " all accounts '' picked, picking only one account at a time. Nothing. 

There is a link to change the email that I have notices about statements to be emailed to. But that's it. There is no way to access the actual bank statements themselves. 

Also, there is no way to see the account number. Because the PNC website does not allow customers to access the individual account. Every bank on the planet that has online access, customers have to click on the individual account to see the account number. Usually for other banks, an abbreviated account number is displayed, and customer has to " unhide '' the full account number by clicking the abbreviated. 

But because PNC website sucks, there is no way to see the full account number. 

Again, there is no way to see personal account activity or information at all.

Company response to consumer: Closed with explanation