Consumer complaint received 2025-12-09 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: VA

Complaint narrative:
On XX/XX/XXXX, I spoke to someone that called me impersonating a XXXX XXXX employee and they said that my account needed help that an XXXX XXXX was in my account trying to XXXX herself money she was trying to overdraft my checking account. They also said that my card was being used in XXXX, XXXX  and in XXXX  they were already calling and sending me text days prior to when they actually contacted me. They said my account did a wire transfer for almost {$5000.00}. They made really believable that it was really XXXX XXXX because they were listing my personal information and they were listing my most recent transactions. when they finally got a hold of me, they made me go through this entire process of transferring my money to a new account that they made me. I have the details for that so-called new account that they made me. I have the account number I have the expiration dates I have the XXXX. The account number was a XXXX  XXXX account. I actually spoke to a XXXX  XXXX representative and they told me that that was a chime account. Then I contacted chime and I gave them all the information that I have and they said they were going to reach if they find anything they have not reached out to me at this point but the chime account is all the way in the XXXX. they did not take any personal information for me when I spoke to an actual XXXX XXXX representative after the incident they inferred that they could have already been in my account and they were just waiting for me to give them my money basically. The XXXX payment they made me do was {$1000.00} in Cash app, they made me add my new bank account to my cashapp wallet at the time I do not have {$1000.00} in my checking, but since they had access to my checking that also meant they had access to my savings so they made me send another {$1000.00}. The XXXX  payment they made me do was {$300.00} through XXXX XXXX, It was original a payment of XXXX but I did not have that amount in my accounts. They combined my checking and savings, overdrew my checking and only left about {$300.00} in my savings they took both money from my checking and my savings. While all of this is happening, they managed to log me out and lock me out of my online banking at XXXX XXXX. I tried to change my password, my username it was too late. They were already in my account, taking my money by this time. By now something did not feel right to me, and I immediately called XXXX XXXX and they closed down my account. They transferred the little money I had. I gave them all the details. I was very cooperative with them. I also called XXXX  to freeze my Social Security just in case. I have about XXXX phone numbers XXXX email address also a debit card information. And XXXX XXXX thinks I did it. It is very disappointing. On XX/XX/XXXX, I spoke to someone that called me impersonating a XXXX XXXX employee, and they said that my account needed help because an XXXX XXXX was in my account trying to XXXX herself money she was trying to overdraft my checking account. They also said that my card was being used in XXXX, XXXX, and in XXXX, they were already calling and sending me text days prior to when they actually contacted me. They said my account did a wire transfer for almost {$5000.00}. They made it really believable that it was really XXXX XXXX because they were listing my personal information and they were listing my most recent transactions. When they finally got a hold of me, they made me go through this entire process of transferring my money to a new account that they made for me. I have the details for that so-called new account that they made for me. I have the account number, I have the expiration dates, I have the XXXX. The account number was a XXXX  XXXX account. I actually spoke to a XXXX  XXXX representative, and they told me that that was a XXXX account. Then I contacted Chime, and I gave them all the information that I have, and they said they were going to reach out if they find anything. They have not reached out to me at this point, but the XXXX account is all the way in the XXXX. They did not take any personal information from me when I spoke to an actual XXXX XXXX representative after the incident. They inferred that they could have already been in my account and they were just waiting for me to give them my money, basically. The XXXX  payment they made me do was {$1000.00} in Cash App. They made me add my new bank account to my Cash App wallet. At the time, I do not have {$1000.00} in my checking, but since they had access to my checking, that also meant they had access to my savings, so they made me send another {$1000.00}. The second payment they made me do was {$300.00} through XXXX XXXX. It was originally a payment of {$700.00}, but I did not have that amount in my accounts. They combined my checking and savings, overdrew my checking, and only left about {$300.00} in my savings. They took both money from my checking and my savings. While all of this was happening, they managed to log me out and lock me out of my online banking at XXXX XXXX. I tried to change my password, but my username was too late. They were already in my account, taking my money by this time. By now, something did not feel right to me, and I immediately called XXXX XXXX, and they closed down my account. They transferred the little money I had. I gave them all the details. I was very cooperative with them. I also called XXXX  to freeze my Social Security just in case. I have about XXXX phone numbers, XXXX email address, and also debit card information. And XXXX XXXX thinks I did it. It is very disappointing. I am a XXXX, and XXXX paying for my own school, and XXXX also saving up for my own car. I am not reckless with my money, I had be saving up for about XXXX  years now. I truly thought I was talking to my bank, and XXXX XXXX now, at this time, is not cooperating with me. They are not backing me up. They essentially think that I stole this money. Truly, it is frustrating because now my adulthood has to be paused. My plans of school or a car have to be paused because of this incident. All the Numbers they used are XXXX. XXXX. XXXX. XXXX XXXX. XXXX. That last number specifically called impersonating XXXX XXXX. The email they used is XXXX I also have XXXX proof of everything.

Company response to consumer: Closed with explanation