Consumer complaint received 2025-03-13 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/2025 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Urgent FERPA Violation Dispute Unauthorized Access & Deletion of Student Loan Data To Whom It May Concern, I am filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding the unauthorized access and deletion of my student loan data, as reported in the XXXX XXXX XXXX XXXX " XXXX  and FERPA : Did XXXX Breach Student Loan Contracts? '' ( XX/XX/2025 ) and XXXX teams access to student loan systems raises alarm over borrowers personal information ( XX/XX/2025 ). The report raises serious concerns about violations of the Family Educational Rights and Privacy Act ( FERPA ) and potential unlawful tampering with federal student loan records. 
As a borrower with active student loan obligations, I am deeply concerned that my private financial and educational data may have been compromised or unlawfully modified. If my records were altered or deleted without my consent, this would constitute a direct violation of FERPA ( 20 U.S.C. 1232g ; 34 C
FR Part 99 ), as well as a breach of my consumer rights under federal law. These actions have severely impacted my financial and educational standing, and I demand immediate corrective measures.

I am formally requesting the following actions : 1. Immediate Investigation I request a full CFPB investigation into whether my student loan records were accessed, altered, or deleted without my consent, and whether my personal information was improperly shared with unauthorized third parties.

2. Disclosure of Violations I request a full written disclosure identifying any entities, individuals, or third parties who accessed, modified, or deleted my student loan records without authorization.

3. Restoration of Records & Corrective Actions I demand that any unauthorized deletions or modifications to my student loan records be immediately corrected and that I receive a written statement confirming all corrective actions taken.

4. Future Compliance Assurance I request a formal commitment from Federal Student Aid ( FSA ), loan servicers, and any relevant financial institutions that my records will remain fully protected under FERPA and consumer protection laws and that no further unauthorized access or modifications will occur. 
Given the seriousness of this issue, I expect a formal response within 30 days detailing the steps taken to investigate and resolve this matter. If my concerns are not properly addressed, I will escalate this issue by filing an additional formal complaint with the XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( XXXX  ) and explore potential legal remedies. 
I can be reached at ( XXXX ) XXXX or XXXX for any updates. I trust that the CFPB will investigate this matter with urgency and hold all responsible parties accountable. 
Sincerely, XXXX XXXX XXXX Aidvantage XXXX XXXX Account Number : XXXX Enclosures : XXXX, XXXX Aidvantage _ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX teams access to student loan systems raises alarm over borrowers personal information XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation