Consumer complaint received 2024-08-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Re : Follow-up on Complaint # XXXX Dear CFPB Complaint Investigators : I am writing to follow up on my complaint against Experian ( complaint # XXXX ) and to express my dissatisfaction with their response dated XX/XX/year>. After carefully reviewing Experian 's explanation, I believe they have failed to conduct a reasonable reinvestigation of the disputed information on my credit report, as required by the Fair Credit Reporting Act ( FCRA ). 

Experian 's response raises several concerns about their compliance with the FCRA : 1. Failure to conduct a reasonable reinvestigation ( 1681i ( a ) ) : Experian provides no details on the extent of their reinvestigation beyond contacting the data furnishers. They do not appear to have made an independent determination about the accuracy of the disputed items or meaningfully considered the evidence I provided.

2. Failure to provide notice of dispute to furnishers ( 1681i ( a ) ( 2 ) ) : Experian does not confirm they promptly provided my detailed dispute letters and supporting documents to the data furnishers, as required. This calls into question whether furnishers had all necessary information to properly investigate the disputed items.

3. Failure to review and consider all relevant information ( 1681i ( a ) ( 4 ) ) : Experian offers no specifics on how they evaluated my dispute in light of the furnishers ' responses. Merely accepting the furnishers ' verification without weighing it against my evidence is insufficient.

4. Failure to provide adequate notice of results ( 1681i ( a ) ( 6 ) ) : Experian 's response does not expressly confirm the reinvestigation is complete, specify what information ( if any ) was changed, or fully explain my rights in light of the results.

These issues suggest Experian has not fulfilled its obligations under the FCRA to conduct a reasonable reinvestigation of my dispute. The lack of detail and transparency in their response leaves me unable to determine if a good faith effort was made to verify the accuracy of the information I challenged.

Therefore, I respectfully request that the CFPB further investigate this matter and compel Experian to provide a more comprehensive response detailing : 1 ) the specific steps taken to reinvestigate my dispute, 2 ) confirmation that all of my supporting documents were provided to the furnishers, 3 ) an explanation of their methodology for deciding the accuracy of the disputed items, and 4 ) a clear statement of the reinvestigation results and my rights.

If Experian fails to demonstrate full compliance with the FCRA, I am prepared to pursue all available remedies, including filing a private action under 1681n and 1681o. These provisions allow recovery of actual damages, statutory damages, punitive damages, costs, and attorneys ' fees for willful or negligent noncompliance. The FCRA 's civil liability and attorneys ' fee provisions create strong incentives to litigate these issues.

I hope the CFPB will help resolve this matter and protect my consumer rights. Thank you for your continued assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation