Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
To Whom It May Concern : I am writing to formally lodge a complaint against Experian Information Solutions , Inc. for egregious violations of the Fair Credit Reporting Act ( FCRA ), as codified under 15 U.S.C. 1681 et seq. Experians repeated failure to properly investigate disputes, provide validation of debts, and maintain accurate credit reporting has caused me tremendous financial and emotional harm. 

Despite over a year of persistent communication with Experian, they have failed to comply with their legal obligations under the FCRA. Their inadequate responses, lack of transparency, and refusal to substantiate their claims have left me with unresolved credit disputes that continue to harm my financial stability, creditworthiness, and overall well-being. 

This letter not only seeks the CFPBs intervention in holding Experian accountable for their violations but also outlines what constitutes a fair resolution to this matter based on statutory damages, lost financial opportunities, and the emotional distress caused by their actions. 

Summary of Violations Failure to Conduct a Proper Investigation ( 15 U.S.C. 1681i ( a ) ) : Experian failed to investigate multiple disputes I initiated regarding inaccurate or unverifiable debts, including XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, within the required XXXX timeframe. 
Failure to Provide Proof of Validation ( 15 U.S.C. 1681g ( a ) ) : I repeatedly requested documentationsuch as original contracts or account statementsto validate the disputed debts. Experian responded with boilerplate language that the debts were " valid, '' without providing any evidence to substantiate their claims. 
Improper Reporting Practices ( 15 U.S.C. 1681e ( b ) ) : Experian failed to ensure the accuracy of my credit report, reporting inconsistent balances and statuses across bureaus for accounts like XXXX XXXX XXXX and maintaining duplicate entries that mislead creditors. 
Negligent and Willful Non-Compliance ( 15 U.S.C. 1681n and 1681o ) : Experians repeated failure to correct or validate disputed information demonstrates willful negligence, entitling me to statutory damages for each violation. 
Unfair Communication Practices : Experian has obstructed my attempts to resolve these disputes through excessive hold times, unresponsive customer service, and a lack of meaningful follow-up. 
Impact on My Financial Stability and Emotional Well-Being Experians actionsor lack thereofhave had severe consequences for my personal and professional life : Loss of Financial Opportunities : Due to the inaccuracies on my credit report, I have been denied access to fair credit terms, resulting in lost opportunities to secure financing for personal and business needs. With proper credit, I could have qualified for lower interest rates, saved money, and grown my business. 
The reporting errors have increased the cost of existing credit, resulting in unnecessary financial strain. 
Emotional Distress : The ongoing frustration of dealing with Experians inadequate responses, combined with the financial burdens caused by their failures, has led to significant stress, anxiety, and feelings of helplessness. 
The inability to speak to a live representative or receive meaningful assistance further exacerbates my emotional distress. 
Fair Resolution and Compensation Based on Experians violations of the FCRA and the tangible harm caused, I am seeking the following as a fair resolution : Immediate Correction of Credit Report : Remove all disputed items that Experian can not verify, including XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, within 30 days of this complaint. 
Statutory and Actual Damages : Experians violations entitle me to statutory damages under 15 U.S.C. 1681n and 1681o, as detailed below : Violation Type Specific Issue Fine per Violation per Day Days of Violation Total Penalty Inaccurate Reporting XXXX XXXX XXXX : Inconsistent balances/status {$1000.00} XXXX ( XXXX years ) {$730000.00} Inaccurate Reporting XXXX XXXX XXXX XXXX XXXX XXXX of validation {$1000.00} XXXX ( XXXX  months ) {$550000.00} Failure to Investigate Disputes Multiple unresolved disputes {$1000.00} XXXX ( XXXX year ) {$360000.00} Total Statutory Penalties Owed : {>= $1,000,000} Compensation for Lost Financial Opportunities and Emotional Distress : In addition to statutory damages, I request fair compensation for the financial losses I incurred as a result of higher interest rates, credit denials, and lost business opportunities. A fair amount for these damages is [ Insert Estimated Amount, e.g., {$250000.00} ]. 
Regulatory Oversight : I request that the CFPB investigate Experians practices and impose penalties to ensure compliance with the FCRA moving forward. 

Experians repeated failure to comply with the FCRA has caused me immense financial and emotional harm. Removing the disputed items from my credit report is the bare minimum of what they owe me ; they must also be held accountable for the statutory violations and compensate me for the financial and emotional burdens caused by their negligence. 

I respectfully request the CFPBs assistance in securing a fair resolution, including compensation for the damages outlined above. Please feel free to contact me at XXXX or email me at XXXX Thank you for your time and attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation