Consumer complaint received 2024-04-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Portfolio Recovery Associates, LLC
State: VA

Complaint narrative:
On XX/XX/XXXX, I received a letter from Portfolio Recovery Associates ( PRA ) in which they stated that my complaint was frivolous or irrelevant, even though I specifically disputed the legality of their continued reporting to the CRAs and requested that they remove said tradeline from my credit report, at the CRAs, because the seven-year statute of limitations for reporting had passed. 

Needless to say that they have no intention of providing the information requested, or taking the necessary steps to remove their tradeline from my reports. 

PRA is intentionally and purposefully delaying addressing my request because they believe, as so many other consumers have done, that I will just move on and let their tradeline continue to be a hindrance to better credit terms. 

PRA is a repeat offender ; XXXX XXXX XXXX XXXX Filed XX/XX/XXXX, is a testament to that : This is the second enforcement action that the Bureau has brought against PRA. In the first, the Bureau found that PRA violated multiple provisions of Federal consumer financial law, including the Consumer Financial Protection Act of 2010 ( CFPA ) and the Fair Debt Collection Practices Act ( FDCPA ), through its debt-purchase and collection practices. The Bureau resolved those findings through an order, to which PRA consented, issued on XX/XX/XXXX in In re Portfolio Recovery Associates , LLC ( Administrative Proceeding File No. XXXX ) ( the Order ). The Order required PRA to abide by certain conduct provisions.

The complaint further stated that : Since the Order went into effect, PRAs debt-collection practices have violated numerous Order provisions, along with the CFPA and the FDCPA. PRA collected on at least tens of thousands of debts that consumers disputed even though PRA did not take the required steps to substantiate the accuracy and validity of those debts. PRA collected on numerous debts without informing consumers the debts were too old to legally enforce or report to a CRA. When notifying consumers that they could be sued, PRA failed to offer to provide consumers with certain required documents. On XXXX of occasions, PRA failed to timely provide the documents it did offer. PRAs failure to offer and timely supply the requisite documents likely affected consumers decision-making about whether to pay allegedly outstanding debts. And PRA sued thousands of consumers when it lacked proper documentation about the debt, and at times sued on debts that were too old.

I am a victim of these repeated violations. It is my belief that the {$26.00} Millions penalty assessed to PRA was intended to stop them from abusing vulnerable consumers like me. Well, it is safe to say that it is not working. With impunity, they continue their reporting activities, including the date they received my last certified mail.

I am humbly asking you to demand that PRA respond to my request or that they promptly remove their tradeline from my reports. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation