Consumer complaint received 2026-04-13 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Account opened without my consent or knowledge
Company: SECURITY SERVICE FEDERAL CREDIT UNION
State: TX

Complaint narrative:
In XX/XX/XXXX I became a victim of Identity Theft and Fraud. An imposter hacked my online XXXX XXXX account, made multiple unauthorized withdrawals on XXXX & XX/XX/XXXX, and opened numerous accounts without my knowledge or consent at XXXX XXXX XXXX and XXXX XXXX and stole a total of {$30000.00} When I confronted XXXX XXXX XXXX and provided the account numbers listed below, agent said There is no record of XXXX XXXX opening/having any accounts or ever being a customer at XXXX XXXX XXXX and that the account numbers I gave him existed, but I was not the owner of the accounts and accounts are now locked thats all he would tell me. XX/XX/XXXX : {$5000.00} -- XXXX XXXX XXXX -- Acct # XXXX XX/XX/XXXX : {$5000.00} -- XXXX XXXX XXXX -- Acct # XXXX XX/XX/XXXX : {$5000.00} -- XXXX XXXX XXXX -- Acct # XXXX I asked the agent about the following account, and he said it did not exist. XX/XX/XXXX : {$5000.00} -- XXXX XXXX XXXX -- Acct # XXXX I also called XXXX XXXX asking for details on the following accounts. Agent would not provide any details and said to email the information to Fraud dept at XXXX XXXX. XXXX Fraud dept responded, advising me to contact XXXX. XX/XX/XXXX : {$5000.00} -- XXXX XXXX -- Acct # XXXX XX/XX/XXXX : {$5000.00} -- XXXX XXXX -- Acct # XXXX Computer was scanned for malware & viruses at XXXX XXXX XXXX XXXX. I have reached out to all parties involved numerous times regarding this matter. And have reported incident to the following agencies : Police Report ( Case # : XXXX ) identitytheft.gov Reference # : XXXX ReportFraud.ftc.gov Report # : XXXX Internet Crime Complaint Center ( IC3 ) XXXX Evidence Submission Request Inv . XXXX XXXX # XXXX, Criminal Investigations Division XXXX XXXX Sheriffs Office ___________________________________________________ An imposter hacked my online Security Service savings account, made multiple unauthorized withdrawals on XXXX, XX/XX/XXXX & XX/XX/XXXX and opened a fraudulent account without my knowledge or consent at XXXX XXXX XXXX and stole a total of {$10000.00} from my XXXX savings I contacted XXXX XXXX and the agent said No data exists, no record of XXXX XXXX ever being a customer or opening/having an account at XXXX XXXX XXXX . Following are the unauthorized transactions : XX/XX/XXXX : {$4900.00} XXXX XXXX XXXX -- Acct # XXXX XX/XX/XXXX : {$3000.00} XXXX XXXX XXXX -- Acct # XXXX XX/XX/XXXX : {$3000.00} XXXX XXXX XXXX -- Acct # XXXX Computer was scanned for malware & viruses at XXXX XXXX Tech Support. I have sent the filled-out Dispute Forms multiple times to XXXX. I have reached out to all parties involved numerous times regarding this matter. And have reported incident to the necessary agencies : Police Report ( Case # : XXXX ) identitytheft.gov Reference # : XXXX ReportFraud.ftc.gov Report # : XXXX Internet Crime Complaint Center ( XXXX ) XXXX Evidence Submission Request XXXX XXXX XXXX XXXX # XXXX, Criminal Investigations Division XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief