Consumer complaint received 2025-02-20 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Synergetic Communication Inc
State: TX

Complaint narrative:
On XX/XX/XXXX complaint XXXX was opened with CFPB along with documentation. Synergetic Communication collection agency responded 'SynCom has ceased collecting the account, closed it and returned it to the Creditor. Meister will not receive any further communication from SynCom. ' This was closed with this explanation but now Synergetic Commuication is attempting to collect, yet again, on the same debt that was closed on XX/XX/XXXX through email. 

Below is my complaint XXXX from XX/XX/XXXX. 
I had gone to my physician back in XXXX of XXXX ( I had pre paid that visit ) and was informed that I had an outstanding bill. I had asked for an itemized statement but was provided with a statement that included procedure codes. I informed the billing agent that I did not understand procedure codes and if she could provide me with an itemized invoice at which point she turned around and walked away. I contacted my insurance carrier ( XXXX ), the XXXX agent then placed a 3 way call with the billing agent who said she provided me with an itemized statement ( which again was not true ) but she never provided any itemized information to the XXXX representative. That call ended with no resolution. I now have received a debt collection notification from Synergetic on XX/XX/XXXX. I contacted the clinic at that time to discuss why this had been turned over to Synergetic. The individual that was helping was the office manger ( XXXX XXXX ) and I told him I never received an itemized invoice and that I went on to their portal to try and set up a meeting to discuss my outstanding bill, but again no resolution. I called back and spoke to XXXX and he said he would look into this for me but he never called me back. There was little to no communication regarding this debt from the physician office so I thought the issue had been resolved by the billing department and that I no longer had an outstanding debt. The initial debt from the clinic was {$240.00} but Synergetic stated I owe {$380.00} and that amount was verified by XXXX XXXX ( billing manager at the clinic ). The last time I called the clinic on XX/XX/XXXX I was informed the amount was {$240.00}. When verifying the amount owed, XXXX ( billing department with the clinic ) and XXXX representative verified the amount of {$240.00}, but Synergetic and XXXX XXXX are stating the amount is {$380.00}. One of my last visits on XX/XX/XXXX I was seen by a Physician Assistance ( PA ) ( XXXX XXXX ) who I feel billed for fraudulent charges ( such as questions asked by the PA and time frame of visit ). I made multiple attempts to resolve this matter between myself and the clinic to no resolution. 
Not only did all the above happen, XXXX XXXX XXXX XXXX sent personal medical information to Synergetic Communication, which is a HIPA violation. 

In addition to all of the above, on XX/XX/XXXX, Synergetic is yet again attempting to collect for the same thing that was resolved and closed last year. Here is the info from their email. I hope this will be the last complaint filed since the last one was resolved already. I also believe this is in violation of the Fair Debt Collection Practices Act ( FDCPA ). 

As of the date of this letter, your balance is {$450.00}. We are pleased to offer {$310.00} as a satisfy-in-full on behalf of our client. If this offer is received by XX/XX/XXXX we will notify our client that the account has been resolved for less than the full balance. We are not obligated to renew this offer. 

To make a payment online, please visit us at www.myquickpay.com. 
If you wish to send your payment in the mail, please send to our processing office at : Synergetic Communication , Inc . 
XXXX XXXX XXXX XXXX, TN XXXX Please make check, cashiers check or money order payable to : Synergetic Communication , Inc This is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose

Company response to consumer: Closed with explanation