Consumer complaint received 2024-12-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
I am writing to formally file a complaint regarding a violation of my rights under the Fair Credit Reporting Act ( FCRA ) by Experian and XXXX XXXX XXXX ( XXXX  ). My repeated disputes about the accuracy and verifiability of a charge-off account reported on my Experian credit report have not been resolved, and neither party has provided sufficient evidence or documentation to validate the information. 

Details of the Disputed Account Creditor Name : XXXX XXXX XXXX. 
Account Number : XXXX Reported Status : Charge-Off Open Date : XX/XX/XXXX Current Status : {$0.00} Balance ( Transferred to XXXX XXXX XXXX  XXXX ) Summary of the Issue Failure to Provide Verification I first disputed this account with Experian and XXXX because the reported information is inaccurate and unverifiable. 

Despite my repeated written requests, XXXX has failed to provide any substantial proof or documentation to verify the accuracy of the account. Instead, I received an email response on XX/XX/XXXX, stating that no investigation was necessary because XXXX was no longer servicing the loan at the time of the dispute. 
Account Transferred to XXXX XXXX, XXXX In XXXX response, they claimed the account had been transferred to XXXX XXXX, XXXX, as of XX/XX/XXXX. 

However, when I contacted XXXX XXXX XXXX, they informed me that they have no record of the account and are not authorized to collect in Virginia, where I reside. 

Violation of the FCRA Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), credit reporting agencies ( CRAs ) are required to investigate disputes within 30 days. If the information can not be verified, it must be deleted from the consumers credit report.

As per 15 U.S.C. 1681i ( a ) ( 5 ), any information that can not be verified must be promptly deleted. XXXX has confirmed it no longer services this loan, and XXXX XXXX, XXXX has stated they have no record. Thus, the charge-off is unverifiable and must be removed. 

Experian has failed to fulfill its obligation to delete the inaccurate information, and both XXXX and XXXX XXXX have failed to provide the necessary documentation to validate the account. 

I have attached the following documents to support my complaint : Copies of my dispute letters to Experian and XXXX. 
The email response from XXXX, dated XX/XX/XXXX. 
Notes from my conversation with XXXX XXXX, XXXX, confirm they have no record of the account and are not allowed to collect in Virginia. 
A copy of my credit report showing the inaccurate charge-off. 

I believe my rights under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i, have been violated. Experian has failed to fulfill its legal obligations to : Investigate my dispute within the required 30-day period. 

Obtain verification of the disputed charge-off account from the data furnisher ( XXXX ). 
Delete the charge-off account from my credit report when it was determined that the data furnisher could not verify the accuracy of the account. 

As per 15 U.S.C. 1681i ( a ) ( 5 ), any information that can not be verified must be promptly deleted from my credit report. XXXX has confirmed that it was no longer servicing the loan at the time of my dispute, and XXXX XXXX, XXXX has stated they have no record of the account. This demonstrates the account is unverifiable and must be removed from my credit report immediately. 

In light of the failure of both Experian and XXXX to provide verifiable proof of the disputed account, and given XXXX XXXX  confirmation that they have no record of the account, I respectfully request that the CFPB : Investigate this matter thoroughly and ensure compliance with federal laws governing credit reporting and debt validation. 

Direct Experian to immediately delete the disputed charge-off account from my credit report due to its inaccurate and unverifiable nature. 

Enforce any applicable penalties against XXXX, Experian, and/or XXXX XXXX for failing to comply with the FCRA. 

This situation has caused undue stress and damaged my credit score and financial well-being. I trust the CFPB will take appropriate action to resolve this matter. Should you require any further information or documentation, I am happy to provide it. Don't hesitate to get in touch with me at XXXX or XXXX. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation