Consumer complaint received 2024-05-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
XX/XX/XXXX I received a call from my bank within three hours of three unauthorized wire transfers going out of my commercial banking account with TRUIST. They failed to freeze my account at that moment and start a recall as I went to the nearest location to see what was happening. They checked my account and found three transfers were being attempted and only then did they call their fraud team to get a swift recall in action. I was told by the bank manager that the transactions would " fall off '' over night '' and to come back in the morning the XXXX to open a new account while they froze my current account. By the next morning, one transfer was returned for {$55000.00} from XXXX XXXX XXXX, but two others were still under investigation. One transaction to XXXX XXXX for {$65000.00} and the other to XXXX XXXX  for {$35000.00} for a total of {$100000.00}. They bank manager told me they would keep my current account locked down to only receive funds and nothing to go out and opened a new account. The bank FAILED to lock my current account as they promised until nearly 9 days later when I caught it as funds were automatically being deducted from prescheduled IRS payments. I was shocked they also did not lock down the ACH transfer option on that account AND the new on as that was exactly how my account was robbed. Since then, nearly a month later, I have only received back {$7700.00} from XXXX XXXX. During that time immediately on the first day I filed a police report and was assigned a detective who has been trying to help me with subpoenas from the banks underway, I reported this to the FBI, the FDIC, XXXX XXXX, the FTC, XXXX Georgia XXXX personalities, and XXXX XXXX where the funds were all wired in Florida for both successful transfers and to the one that was returned. He was the ONLY person that got back to and told me to report to you. I am a loss as to what to do. TRUIST bank is a mess. The Fraud team told me on a recorded line it could have been an employee sharing badge that allows the fraud to happen by another party, and that sometimes people open new accounts that get hacked the day after the other account was stolen from... they have done very little in communication with me unless I initiate it and it's about a 30 % response rate they get back to me. I also held the management to account who told me they would " fall off '' and learned from another manager that was never happens and was false information. He replied by reporting to a regional manager what said they would try and negotiate with the other banks until they got a satisfactory refund. {$7700.00} is definitely NOT satisfactory especially since I reported this immediately when it was discovered and the bank was slack to respond. 

Can you advise? Should I get an attorney?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation