Consumer complaint received 2024-04-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: AMERICAN EXPRESS COMPANY
State: NJ

Complaint narrative:
I am writing to you as according to 15 U.S. Code 6805 Enforcement, ( a ) In general, Subject to subtitle B of the Consumer Financial Protection Act of 2010 [ 12 U.S.C. 5511 et seq. ], this subchapter and the regulations prescribed thereunder shall be enforced by the Bureau of Consumer Financial Protection, the Federal functional regulators, the State insurance authorities, and the Federal Trade Commission with respect to financial institutions and other persons subject to their jurisdiction under applicable law.

As per the Fair Credit Reporting Act ( 15 USC 1681 section 602a ), it is emphasized that consumer reporting agencies must conduct their duties with fairness, impartiality, and a regard for the privacy rights of consumers. XXXX, XXXX, and XXXX operate as consumer reporting agencies, while I, as the consumer, retain the right to safeguard my private information, as stipulated by 15 USC 6801. This regulation underscores the Congressional policy, mandating that each financial institution bears a continuous responsibility to honor the privacy of its customers and uphold the security and confidentiality of their nonpublic personal information. 
American Express, XXXX XXXX, and XXXX XXXX Bank, as defined under that title, qualify as a financial institutions. According to 15 USC 1681 section 604a, subsection 2, it is stipulated that " In general, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Neither the banks, American Express, XXXX XXXX, and XXXX XXXX Bank, nor the consumer reporting agencies, XXXX, XXXX, and XXXX, have obtained my consent to furnish this information, particularly lacking my written consent. Any form of consent, be it verbal, non-verbal, written, implied, or otherwise, given to XXXX, XXXX, XXXX, American Express, XXXX XXXX, and XXXX XXXX Bank, is hereby revoked. 
Moreover, 15 USC 6802 ( b ) ( c ) specifies that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unlessthe consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' American Express, XXXX XXXX, and XXXX XXXX Bank failed to inform me of my right to exercise my nondisclosure option. Additionally, as per 15 USC 1681C ( a ) ( 5 ), it is stated that " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account constitutes an adverse item being reported again without my permission, which is a violation of the law. 
Moreover, according to 15 U.S. Code 1681s2 ( A ) ( 1 ) A, it is prohibited for a person to furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Additionally, 15 U.S. Code 1681e mandates that every consumer reporting agency must maintain reasonable procedures to avoid violations of section 1681c and limit the furnishing of consumer reports to the purposes listed under section 1681b. XXXX, XXXX, and XXXX are evidently not upholding reasonable procedures in this regard. 
As the CFPB has the responsibility to protect consumer rights, additional grievances are as follows : 1. According to 15 U.S. Code 1681a, the term consumer reporting agency means any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports. The term consumer means an individual. The term consumer report means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumers credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. An exclusion to this is ( A ) ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report. In addition, 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S. Code 1681b - Permissible purposes of consumer reports states, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) In accordance with the written instructions of the consumer to whom it relates. P.L 90-321 ( 82 Stat. 146 ) states that any agency can only get report in response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ). Based upon these provisions of the Fair Credit Reporting Act ( FCRA ) and P.L 90-321 ( 82 Stat. 146 ), XXXX, XXXX, and XXXX have violated my federally protected rights by reporting transaction history on my credit report ( including balances, late payments, credit limits, utilization, etc. ), specifically for the following accounts, as indicated in the attached credit reports : XXXX : Account XXXX, page XXXX, Account XXXX, page XXXX :, XXXX XXXX BANK XXXX XXXX Account XXXX, page XXXX, Account XXXX, page XXXX :, XXXX BANK : Account XXXX, page XXXX :, AMEX : Account XXXX, page XXXX :.

Company response to consumer: Closed with explanation