Consumer complaint received 2025-03-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Dear CFPB, I am writing to formally dispute a series of unauthorized transaction attempts made by Chase Bank on my XXXX XXXX business checking account. These unauthorized transactions, occurring on XXXX occasions, raise concerns regarding potential banking errors, unauthorized access, and compliance failures within Chases payment system. 

Details of the Issue : Chase Account Holder Name : XXXX Chase Credit Card Type : Chase XXXX XXXX XXXX XXXX Account ( Last XXXX Digits ) : XXXX First Unauthorized Attempt : XX/XX/year> at XXXX PM ( {$920.00} ) - Returned Second Unauthorized Attempt : XX/XX/year> at XXXX PM ( {$920.00} ) - Returned Third Unauthorized Attempt : XX/XX/year> at XXXX PM ( {$920.00} ) - Returned Chase Admission of Fault : XX/XX/year> at XXXX PM EST ( Escalation Manager XXXX ) Summary of Events : On XX/XX/year>, I discovered that Chase attempted XXXX withdrawal from my XXXX XXXX XXXX XXXX account, which was never linked as an external payment method. My designated payment account, a XXXX XXXX checking account ending in XXXX, had sufficient funds. 

After multiple calls with Chase and XXXX, neither could explain how Chase obtained my XXXX XXXX account details. I requested proof of authorization, but Chase failed to provide any. 

On XX/XX/XXXX, I spoke with Escalation Manager XXXX, who admitted fault and assured me a resolution letter within XXXX business days. However, that same evening, Chase attempted a second unauthorized withdrawal. A third attempt followed on XX/XX/XXXX. 

On XX/XX/XXXX, I contacted another XXXX XXXX, XXXX, who denied knowledge of the issue and said no investigation had been opened, contradicting XXXX statement. 

Requested Resolution : I request the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) to : Investigate Chases unauthorized transaction attempts under : Regulation E ( Electronic Funds Transfer Act ) UCC Article 4A ( Unauthorized Commercial Transactions ) Chases compliance policies Require Chase to provide a formal explanation on : How my XXXX XXXX account was used for payments. 
Why additional unauthorized transactions occurred after fault was admitted. 
What corrective measures are being taken to prevent recurrence. 
Ensure Chase ceases all unauthorized payment attempts and confirms in writing that my XXXX account is unlinked. 
XXXX Chase to issue financial remedies, including reimbursement for any fees, penalties, or damages incurred. 
Assess regulatory action against Chase if noncompliance or negligence is found. 
Mandate transparency regarding whether other customers have faced similar unauthorized transactions.

Immediate Actions Required from Chase : Cease further unauthorized transactions linked to my XXXX XXXX account. 
Provide a written explanation of how my account details were accessed. 
Confirm in writing that my XXXX XXXX account is permanently unlinked.

Conduct an internal investigation and report findings on : The cause of these unauthorized transactions. 
Whether this issue affects other customers. 
What steps Chase is taking to prevent recurrence. 
Issue an apology and provide financial restitution for any damages.

Disclose compliance violations related to Regulation E and UCC Article 4A.

Commit to corrective measures preventing future unauthorized transactions.

If Chase fails to respond adequately, I will consider additional legal remedies under Regulation E and UCC Article 4A, as well as complaints with regulatory agencies. 

This matter requires urgent attention. Please let me know if additional documentation is needed. 

Sincerely,

Company response to consumer: Closed with explanation