Consumer complaint received 2024-06-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
I purchased an item from the company XXXX, the item was financed through XXXX  I begin to have problems with the item b/c the screen to the item seems proprietary meaning you have to pay for XXXX  additional service to have an effective and efficient experience using the entire item. Unlike other companies that sell a similar product ( an exercise bike ) with a screen attached ; XXXX has a number of restrictions or nothing at all in terms of the screen being useful outside of using their exercise platform for the user experience. I did research on user group communities through XXXX, I spent a ton of time with the screen and the connections to try to get the screen to cast XXXX, or video from my phone or XXXX, some of the software on the screen was not useful, the bluetooth did not work. And each time used the machine I was going through an unnecessary login process, even though I was not using XXXXXXXX XXXX XXXX XXXX 

I wrote to XXXX several times, I wrote and threatened XXXX  and XXXX  that the next step would be a complaint. I wanted to send the item back and neither company was open to hearing legitimate complaints that are out there on the internet and on XXXX. I receive emails from XXXX atleast weekly telling me that the account is delinquent. I just want to use the exercise machine in my home, cast to the screen and enjoy a quick workout. 

Order XXXX XXXX XXXX XXXXXXXX On XX/XX/2024 I wrote to XXXX, XXXX From : XXXX To : XXXX, XXXX, XXXX XXXX, XXXX Mon, XX/XX/XXXX at XXXX XXXX  I need to return this device or let it be known. You will not get another XXXX from me. Today trying to use XXXX XXXX it says Your account does not have permissions. Why does an account need permission to use that feature on the screen? It should not need permission. If a person opts out of using the lousy fitness apps, you should and need a way to still use the bike and screen. Without the account for XXXX XXXX  app one should be able to turn on the bike, and use it. But the resistance doesnt see to work w/out some connection to the screen. 

Im tried and about to search for a lawye because I know that the date of my subscription has passed, a subscription I wanted canceled but now why cant I use the bike. Why is freestyle not working and why is anything even needed to use ( see stats, turn resistance )? 

This is annoying and as many others have noted I have to contend with the technical issues of the screen and bike before even getting started on a workout. 

You can either send a service to pick up the bike by XX/XX/2024 or Ill be getting a lawyer. 

XXXX XXXX 2024 I wrote to XXXX XXXX, the order number was XXXXXXXX XXXX XXXX XXXX XXXX This item is not performing properly with the issues of the screen. Without the screen there is no access for resistance. I have searched a number of social media to troubleshoot the issues. Basically, I do not care to subscribe to the XXXX XXXX app. I was using XXXX on XXXX, it is no longer working. This is a problem and with that I do not intend to make any further payments for this item. I want to return it immediately. Pls send the necessary packaging to return. 



On XXXX XXXX, 2024 I wrote to XXXX and XXXX with an attachment from a user group of technical issues. 
Here is an example ( attachment ) of the horrible quality of this product. 

I need to return this product b/c it functions horribly and I can not quickly complete a workout without the technical difficulties of dealing with the tablet/screen. 

I will gladly return if a box and prepaid shipping is provided. But reporting this to my credit wont get any of us anywhere! 

And I will keep showing what a piece of XXXX product the screen is with the XXXX  bike. 
Basically it seems like if you dont pay for their lousy and boring fitness app, youre guaranteed to have difficulty using the screen XXXX. There are several ports on the screen and they dont seem to work. The XXXX doesnt work ; I was surprisingly able to connect my phone to it ONCE but there was no sound. I have to bring down a speaker to hear good volume. 

Ill also be sure to tweet this info especially if this is put on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation