Consumer complaint received 2026-01-21 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Struggling to pay your loan — 
Company: CashRepublic Holdings, Inc.
State: LA

Complaint narrative:
Hello, Below is the email that I sent in XX/XX/XXXX asking for the XXXX  to be attached to my account to help with the monthly payment and to bring the interest rate down. 

If you will drop my interest rate down to 6 % for the XXXX act that was promised to us when we got the loan then we will start paying it again. I have sent in my orders and have shown that my home of record is Louisiana. The service members Civil Relief Act ( SCRA ) is enforced in Louisiana through Title 29, Section 422 of the Louisiana Revised Statutes. The SCRA protects service members and their families from financial and legal issues while they are on XXXX XXXX. Creditors must reduce interest rates to 6 % for any XXXX that is XXXX XXXX. Courts can hold lenders liable for violations of the SCRA, including excessive interest rates/ charges. Right now my interest rate is extremely high and I will never be able to pay this loan off with it being that high. If I need to resend any information please let me know. I will do so. 

Attached is the Louisiana Law : 312. Limits on creditor interest ratesA. Notwithstanding any provision of law to the contrary, no creditor in connection with an obligation entered into on or after XX/XX/XXXX, shall charge or collect from a person, or spouse of a person, who is on XXXX XXXX interest or finance charges exceeding six percent per annum during the period that the person is XXXX on activeduty. B. Notwithstanding any provision of law to the contrary, interest or finance charges in excess of six percent per annum that otherwise would be incurred but for the prohibition in XXXX XXXX of this Section are forgiven.C. The amount of any periodic payment due from a person, or spouse of a person, who is on XXXX XXXX under the terms of the obligation shall be reduced by the amount of the interest and finance charges forgiven underSubsection B of this Section that is allocable to the period for which the periodic payment is made.D. In order for an obligation to be subject to the interest and finance charges limitation of this Section, the person, or spouse of the person on XXXX XXXX, shall provide the creditor with written notice and a copy of the military or gubernatorial orders calling the person to XXXX XXXX and of any orders further extending XXXX XXXX, not later than one hundred eighty days after the date of the person 's termination of or release from active duty.E. Upon receipt of the written notice and a copy of the orders referred to in XXXX XXXX of this Section, thecreditor shall treat the obligation in accordance with Subsection A of this Section, effective as of the date on whichthe person is on active duty.F. A court XXXX XXXX a creditor relief from the interest and finance charges limitation of this Section, if, in the opinion of the court, the ability of the person, or spouse of the person, on XXXX XXXX to pay interest or finance charges with respect to the obligation at a rate in excess of six percent per annum is not materially affected by reason of theperson 's service on active duty.Acts XXXX, No. XXXX, XXXX, eff. XX/XX/XXXX. 

XXXX is what I sent Omni financial on XX/XX/XXXX. The file that I have attached to this complaint is the response I received from Omni Financial on XX/XX/XXXX. I have sent a complaint to the XXXX  on XX/XX/XXXX. I have sent everything that i sent above and plus Omni Financials response to the XXXX. Today, on XX/XX/XXXX, I have further contacted Omni Financial with my XXXXXXXX XXXX XXXXXXXX and was told today that the account was purchase/sent to XXXX XXXX XXXX XXXX Omni was unable to assist with payment or repayment plan, and provided the phone number foXXXX XXXX XXXX XXXX 

We then contacted XXXX XXXX XXXX XXXX  representatives would not agree to a repayment plan, and required a settlement in lieu of repayment plan. XXXX representatives stated that I may make a payment of any amount through the online portal, although it will not be considered an official repayment plan.

Later in the evening, I called omni financial and XXXX XXXX to see if they would give me a different response. Omni financial directed me to XXXX XXXXvices. XXXXXXXX XXXX stated that they needed to call Omni to find out the total interest/ amount due. I told them Im just trying to see where to make payments to because it seems like it bounces back and forth through omni and XXXX. The customer representative that i talked to was very rude and essentially told me that if i make payments to the Omni portal that i would be basically paying something that the money is going nowhere to. Im confused on where to make the payments to and how to settle this. I am still currently waiting for Omni to have a response to the XXXX. I am hoping that by contacting the CFPB that this matter will get resolved.

Company response to consumer: Closed with explanation