Consumer complaint received 2024-10-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I am writing to formally dispute the inaccurate and misleading information reported on my credit report regarding the XXXX XXXX account with the number XXXX. Despite my previous attempts to resolve the inaccuracies associated with this account, the issues remain uncorrected. Therefore, I am requesting the immediate removal of this account from my credit report. 


Account Information : Creditor Name : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Credit Limit : {$4500.00} Balance : {$5600.00} ( as of XX/XX/XXXX ) Status : Charged off with {$5600.00} written off and {$5600.00} past due as of XX/XX/XXXX. 



XXXX Issues and Inaccuracies : 1. Unexplained Charge-Off and Past Due Amounts : The reported charge-off amount of {$5600.00} and the past-due balance of {$5600.00} exceed the credit limit of {$4500.00}. The highest balance ever reported on this account was {$5700.00}, yet there is no clarity on how these figures were calculated or how the balance could exceed the credit limit. Furthermore, the account was closed on XX/XX/XXXX, and there have been no updates reflecting this closure until XXXX. 



XXXX. Discrepancies in Late Fee Reporting : When I first disputed this account, no late fees were reflected in the report. After my initial challenge, a 120-day late fee was suddenly added, followed by a 180-day late fee without any reasonable explanation. These discrepancies in late fee reporting raise serious concerns about the accuracy and validity of the information. 



XXXX. Failure to Update the Account After Closure : The account was closed in XX/XX/XXXX, yet the status was not properly updated. There have been no updates reflecting this closure or the true status of the balance until XXXX, which is unacceptable and shows a failure to maintain accurate reporting. 



XXXX. Inconsistent Past Due Reporting : There are inconsistencies in the past-due reporting. The account reflects a XXXX past-due status in XX/XX/XXXX and suddenly changes to 180 days past due in XX/XX/XXXX, despite being charged off two years prior. This ongoing alteration in past-due statuses is misleading and indicates a lack of accurate reporting. 


XXXX. Discrepancies in Dates : Reporting an account as charged off in XXXX, after it was closed in XXXX and when the last payment was made in XXXX, is not only misleading but highly inaccurate. These mismatches in payment and account status create a significant discrepancy in how the account is being represented, which is considered inaccurate and unfair This account was officially closed in XXXX. However, the account was later reported as charged off in XXXX, which does not align with the fact that the account was already closed a year earlier. This inconsistency alone is a clear sign of inaccurate reporting. 


Previous Disputes : My previous disputes have not resolved these issues. The investigations failed to address the fundamental inaccuracies regarding the reporting of the account balance, charge-off amounts, and the lack of updates post-closure. The errors in reporting are a clear violation of the Fair Credit Reporting Act ( FCRA ), and I can no longer accept an account that has such blatant inaccuracies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation