Consumer complaint received 2023-07-29 00:00:00
Product: Money transfer, virtual currency, or money service — Money order
Issue: Problem with customer service — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
On XX/XX/XXXX, I submitted an investment collateral property ; negotiable instrument in the form of a Promissory Note worth { {$400000.00} } to BANK OF AMERICA BANK BY MAIL XXXXXXXX via registered mail number ( XXXX ) which was confirmed received by the UNITED STATES POSTAL SERVICES on XX/XX/XXXX. This Note, negotiable instrument, credit agreements, bills of exchange and Promissory Note are defined as legal tender, or money, by the statutes such as 12 USC 1813 ( 1 ) ( 1 ), UCC 1-201 ( 24 ), 3-104, 8-102 ( 9 ) ,9-102 ( 9 ), ( 11 ), ( 12 ) b, ( 49 ), ( 64 ). It is the duty of the Bank to honor this instrument, to know, abide by, and operate under the law, 18 USC 8 and HJR- 192 XXXX XXXX XXXX applies. 

All Banks must process lawful United States currency. Failure to do so is " interference with commerce '', a felony RICO ACT, 18 USC 1951. The computation of time for carrying out performance of fiduciary obligations is three-five business days in accordance with the Bill of Exchange Act. I contacted BANK OF AMERICA on XX/XX/XXXX to follow up about my account being credited, I was informed by a representative that a request have been submitted for someone to contact me within XXXX hours to discuss about processing the promissory note and crediting my account. I never received a call back from anyone. On XXXX/XXXX/XXXX, I made another follow up call and spoke with another representative who told she will file a claim and have someone call me back. Still no one call me back. On XX/XX/XXXX, I made another follow up call and asked to speak with a supervisor. He told me the team responsible for processing the Promissory Note was not online at that time. He will send them an email to follow up about crediting the account and will notify within XXXX hours. 

I have spent several hours on the phone, being transferred from one representative to the next with no resolution about crediting my account or someone providing me with answers about my investment collateral property I provided to BANK OF AMERICA for my account to be credited. This has been a huge inconvenience for me and emotionally draining. It's almost a month and BANK OF AMERICA have not credited my account nor have they return my original " investment collateral ''. All of these interactions can be subpoena through the Freedom of Information Act should this matter need to be contested before XXXX and XXXX. 

BANK OF AMERICA Failure to act in good faith, to honor, process and credit the intended account has caused loss, injury and harm. BANK OF AMERICA breached its fiduciary duty by : ( a ) Failing to act in the best interest of their client to carry out performance of obligation in reasonable timely manner. ( b ) Failing to respond to issues arising from this contractual transaction in prompt manner to address client 's concerns. ( c ) Held on to my investment collateral for longer than required to carry out performance and still have not retuned my financial asset. ( d ) BANK OF AMERICA failed to act in good faith to credit the account even they were notified that I provided them with an investment collateral property in exchange for them to credit my account. 

Due to the suspension of the gold clause and H.J. Res. 192, 73rd Cong., 1st Session, all we can issue is collateral security in exchange for credit ; and or for performance. I issued BANK OF AMERICA legal tender which is lawful currency of the United States, but the bank failed to act in honor and good faith.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation