Consumer complaint received 2025-03-27 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: Maximus Federal Services, Inc.
State: CA

Complaint narrative:
1. Nature of Complaint : Unauthorized access to loan and personal information Violations of privacy and data security Wrongful denial of loan discharge due to privacy violations Other : Unauthorized access by XXXX XXXX and associated parties 2. Description of the Issue : I am filing this complaint due to the unauthorized access and potential misuse of my student loan and personal information by individuals, including XXXX XXXX, through the Department of Government Efficiency ( DOGE ). This data breach compromises my right to privacy under the Family Educational Rights and Privacy Act ( FERPA ) and Title IV regulations. 
In XX/XX/year>, multiple reports emerged indicating that XXXX XXXX and associated parties accessed sensitive student loan data without authorization. Legal actions have been initiated by unions and educational organizations to address this egregious violation of privacy. For example : The American Federation of Teachers filed a federal lawsuit alleging an unprecedented and illegal hack of private data. 
The University of California XXXX XXXX filed a lawsuit against the Department of Education for sharing the personal financial data of millions of student loan borrowers with XXXX XXXX and unauthorized entities. 
Lawmakers are actively investigating the Department of Government Efficiency 's access to internal systems containing the personal information of tens of millions of Americans. 
These unauthorized actions raise significant concerns regarding potential identity theft, fraud, and violations of federal data security standards. Due to the severity of this breach and its direct impact on my financial security and privacy, I am demanding the immediate discharge and cancellation of my federal student loans. 
I am also requesting a thorough investigation to determine how my records were accessed and who was responsible for this breach. Immediate measures should be taken to safeguard my information and ensure that similar violations do not occur in the future. 

3. Supporting Documents : Records of unauthorized access Correspondence with the Department of Education : Emailed Attorney General and filed a Ferpa Complaint Other relevant documentation : News outlets, citations below AP News Article on Data Breach : Associated Press. " Lawmakers Investigate Department of Government Efficiency ( DOGE ) Data Breach Involving Student Loan Records. '' AP News, XXXX XXXX. XXXX XXXX. 

American Federation of Teachers ( AFT ) Lawsuit Press Release : American Federation of Teachers. " Unions Sue Over XXXX Musks Unprecedented and Illegal Hack of Americans ' Private Data. '' AFT.org, XXXX XXXX. XXXX aft.org/press-release/unions-sue-over-elon-musks-unprecedented-and-illegal-hack. 

XXXX XXXX XXXX Article on XXXX Lawsuit : XXXX, XXXX. " University of California Sues Education Department for Sharing Student Loan Data with XXXX XXXX. '' XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX.

Company response to consumer: Closed with explanation