Consumer complaint received 2026-05-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EdFinancial Services
State: PA

Complaint narrative:
Edfinancial incorrectly treated my federal student loan account as delinquent and reported inaccurate negative credit information after my account was mistakenly removed from XXXX-related administrative forbearance. I was enrolled in the XXXX repayment plan and should have remained in XXXX-related administrative forbearance. However, Edfinancial sent me a delinquency notice dated XX/XX/year> stating that my account was XXXX or more days past due and demanding {$7700.00}. Edfinancial then sent another delinquency notice dated XX/XX/year> stating that my account was XXXX or more days past due and demanding {$9600.00}. These notices also warned that late payments, missed payments, or default could be reported to the nationwide consumer reporting agencies. After receiving the XXXX notice, I contacted Edfinancial by phone on XX/XX/year>. My phone records show multiple calls to Edfinancials customer service number that day, including a XXXX call. During that call, the representative reviewed my account, could not explain why I had been removed from the appropriate XXXX-related administrative forbearance status, and acknowledged that the account appeared to have been removed from forbearance in error. The representative corrected the account status and placed it back into administrative forbearance. My account now shows Administrative Forbearance as the loan status and Alternative Under Saving on a Valuable Education as the repayment plan. Although Edfinancial corrected the account status by placing me back into XXXX-related administrative forbearance, it has not corrected the credit reporting damage caused by the servicing error. My credit reports show a XXXX late payment for XX/XX/year>. My XXXX XXXX XXXX reports each show XXXX XXXX late payment for XX/XX/year> while also showing {$0.00} past due and comments/status indicating the loan was payment deferred. My XXXX report also shows Edfinancial late-payment reporting for XX/XX/year> while listing the account as deferred. This inaccurate XXXX late mark is harming my credit and has affected my ability to obtain affordable credit. I did not believe any payment was due because my account should have been in XXXX-related administrative forbearance. I first discovered that Edfinancial had treated/reported the account as delinquent when I checked my credit and saw a significant score drop connected to a XXXX late mark. I attempted to resolve this directly with Edfinancial. Later representatives did not seem to understand the issue or were unwilling to acknowledge the servicing error. I requested a supervisor call-back, but I did not receive a meaningful follow-up, written explanation, or correction. Edfinancial has not agreed to correct or request removal of the inaccurate late reporting. I did not knowingly fail to recertify or ignore a payment due. I had consented to the use of my federal tax information for IDR application or annual recertification purposes, and I did not knowingly revoke that consent or knowingly fail to complete recertification. I believed my account remained covered by XXXX-related administrative forbearance/payment-deferred status, and Edfinancial later placed the account back into that status after I called. If Edfinancial contends this was related to income recertification or an internal XXXX Alternative status issue, I request that Edfinancial provide documentation showing when it notified me that recertification had lapsed, why I was removed from the appropriate forbearance/payment-deferred status, and why it furnished a XXXX late payment despite later correcting the account back to administrative forbearance. This is not a goodwill request. I am disputing inaccurate credit reporting caused by Edfinancials servicing error. My account should not have been treated or reported as 90 days late during a period when it should have been in XXXX-related administrative forbearance. Edfinancials later action placing the account back into administrative forbearance supports that the account had been in the wrong status.

Company response to consumer: Closed with explanation