Consumer complaint received 2024-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
XX/XX/XXXX at XXXX XXXX  XXXX XXXX went into chase bank located at XXXXXXXX XXXX XXXX XXXX XXXX XXXX tx XXXX an was met by a receptionist who intially stated because how I looked that I would have to set an appointment for service until I said I was there on business for a business account as I was submitting a business proposal for a line of business credit, upon seating me I was approached by XXXX XXXX XXXX who showed clear discrimination before even having a conversation saying multiple things that later were found to be not true as she used deceptive discriminatory actions trying to solicit the ssn for a business account I've already given a EIN for as XXXX XXXX who was not a part to the private business being done kept interjecting stating she was " the supervisor '' an just kept threatening me trying to get me to act out of character to sabotage myself from being able to obtain the Line credit as she and XXXX kept going back an forth from XXXX XXXX  until XXXX when law enforcement was called by me because XXXX threatened to call the police because I did not want to provide a ssn which isn't a requirement to open a business account XXXX constantly comiitted discriminatory acts and tried to keep my property until law enforcement was call by me after they threatened to keep my documents and id and the officers on the scene did not file a report for the unethical actions an I am beyond disgusted with chase bank and any likes of it for how they treat potential customers I have everything on voice recording from the transaction which shows no proof that XXXX and XXXX aren't in violation of multiple civil rights violations and they will be held liable individually an in their official capacities if chase can not impose a remedy and reprimand for this fraudulent behavior. ocial Security Act : The Social Security Act is a federal law that established the Social Security system in the United States. It governs the issuance and use of Social Security numbers. 
Privacy Act of 1974 : This federal law regulates the collection, use, and disclosure of personal information, including Social Security numbers, by federal agencies. 
Identity Theft and Assumption Deterrence Act : Enacted in XXXX, this federal law makes it a crime to knowingly transfer or use, without lawful authority, the means of identification of another person with the intent to commit, or to aid or abet, any unlawful activity that constitutes a violation of federal law or a felony under any applicable state or local law. 
Gramm-Leach-Bliley Act ( GLBA ) : This federal law requires financial institutions to protect the confidentiality and security of non-public personal information, including Social Security numbers, through safeguards such as encryption and secure disposal. 
Health Insurance Portability and Accountability Act ( HIPAA ) : HIPAA includes provisions to protect the privacy and security of individuals ' health information, including restrictions on the use and disclosure of Social Security numbers. 
Various state laws : Many states have enacted their own laws regarding the protection of Social Security numbers. These laws may impose additional requirements on businesses and organizations operating within the state.

Company response to consumer: Closed with explanation