Consumer complaint received 2023-11-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Alorica Inc.
State: CA

Complaint narrative:
I had opened a XXXX credit builder account early last year starting in XXXX  to help build my credit score back up, they had sold my loan off to a debt collection agency, breaking the terms of the agreement. 

The loan was financed at {$4000.00}, with {$2000.00} being given to me upfront, with the other {$2000.00} being locked into a savings account with interest. I would gain the {$2000.00} after the payoff of the loan. 

XXXX not only sold off the loan to this company, they broke the rules and agreement I had made with the company in terms of payment. The new company the loan is a part of, Systems & Services Technologies ( Part of XXXX ), said I was XXXX dollars past due on my payments, when my statements show I have made every single payment I was supposed to make over the entire year of XXXX, in XXXX I had made a late payment to XXXX but it was taken care of and reported as current. After the transfer, I was not informed of the transfer, nor did XXXX tell me or let me know that the account was being transferred to another agency. According to the FCRA, loan transfers must let the person know that it was transferred, which I was not. Not only this, the payment agreements were every two weeks on the XXXX I get paid, this is currently not happening, and my payments are being taken out on the weeks and days I do not get paid. The accounts on my credit score also are currently being reflected as two different accounts, one being closed and the other being SST reporting that I'm past due 60 days when I have no past due payments in the system. If there were any past due payments that just so happen to have randomly popped up in my two years of payment, I was not informed nor aware by XXXX or SST.

After calling the company they refused to tell me where the missing payments were coming from and after finally pressing they told me months I had already made payments for, with these also being the months the loan just so happened to be transferred over to SST. These missing payments were not reflected on SeedFi and only showed up after the loan was transferred to SST, with multiple people saying the same thing happened to them. 

In my account summary it currently says my payoff balance is {$2500.00}. The original loan amount is {$4000.00}, with all my current payments made for the year, I still do not understand how I'm being reported as 60 days past due when I have made all my payments for the year. This loan is predatory and the companies involved are predatory, there have been multiple reports to the XXXX  and on various websites about " missing payments '' that have randomly popped up for people, people not getting their savings money, with the same responses being made over and over and over again. This is a scam and I wish I could go back and time and tell myself not to take this loan. A terrible experience with my credit score taking the hit.

Company response to consumer: Closed with explanation