Consumer complaint received 2017-02-01 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: VANDERBILT MORTGAGE & FINANCE, INC
State: NC

Complaint narrative:
my mortgage company Vanderbilt Mortgage and Finance refused to use money in a partial payment account one several occasions for past due amount owed. i have a conventional mortgage. money in partial payment account is extra money sent in with my payment.i asked this company to do this in XXXX of XXXX, XXXX of XXXX and XXXX XXXX which they refused to do so which caused additional late fees and charges to occur. in XXXX and XXXX of XXXX, i had more than enough money in partial payment account to cover past due amount. in XXXX, XXXX and XXXX. the statement i got that was mailed out on XXXX XXXX said i owed {$1500.00} on XXXX XXXX and late fees would be added after the XXXX of XXXX XXXX on that same statement it showed a partial payment amount balance of {$460.00} so i sent in {$1000.00} payment on XXXX XXXX { because they where already sending some one to my home } towards the balance due on XXXX XXXX. so i was going to send addition XXXX on XXXX first to add to money in partial payment account to be paid in full. but now they say i am in the negative in partial payment account, this account is only for extra money i send in you can have a negative balance & lt ; and they are saying i still owe a payment of {$670.00} on XXXX XXXX XXXX. this company does not work with you or listen and they will talk over you. i refuse to get harassed so i will not talk to them for them to tell me to let my children starve because my mortgage is more important. they will start calling to collect payment on the XXXX of every month they do not give you a actual 15 day grace period before late charges are added they have them already added when they mail out statements on the XXXX. this home was already set up on land and was offered by XXXX as a repo. i applied for financing there and they told me the only place i could get financed was Vanderbilt mortgage i did qualify at that time for fha financing but company refused to do upgrades and updates so the home would qualify for a fha loan. my closing was on XXXX XXXX XXXX the closing took less than 25 min. in my closing papers i have fount that i supposedly bought wheels and axles. there where no wheels and axles required to buy this home it was already set up and on a foundation. and in the fine print it says something about renting these items which i do not have. the mortgage company lead me to believe that i would definitely be able to refinance to better my interest rate and payments i asked about refinancing they said no they do not offer that and referred me to XXXX mortgage which i fount out by calling XXXX mortgage is a affiliate of Vanderbilt mortgage. XXXX did not disclose to me at time of applying for my mortgage that they where also owned by same company. i feel that everything from the type of mortgage, their collections, the company and affiliate companies are all doing fraudulent and deceptive predatory lending .they also make you use their in house insurance company .some documents i am not able to upload at tis time. i will add what documents i can.it almost seems to me that from the fist payment of this mortgage that i have been a month behind, which i know i have not been a month behind for 4 years!

Company response to consumer: Closed with explanation