Consumer complaint received 2025-05-28 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: LEXISNEXIS
State: OH

Complaint narrative:
Hello, I did the online form for consumer document request of my car insurance XXXX  report. I guess they mail it me. Im also gon na be calling customer service tomorrow. My name is XXXX XXXX. My Social Security number is XXXX. My phone number is XXXX I havent received my letter yet, but I am gon na call customer service to talk to a live person also. I am hoping and praying there are no errors on my XXXX XXXX, consumer car insurance report or whatever its called. Anyway, over the last XXXX years I have been accident free. Ive had accidents prior to that but they all dropped off XXXX years ago now theres only XXXX more accident on my report from XX/XX/XXXX. According to my insurer XXXX, that will be falling off prior to my XX/XX/XXXX renewal of my auto insurance policy. I am going to be double checking that you have no errors on my credit report or car insurance report from XXXX XXXX or whatever they call it. So I only have XXXX more accident thats gon na fall off my report in XX/XX/XXXX, then I will be completely clean of all tickets and violations and accidents for XXXX full years straight. On your report that you are going to send me in the mail and when I make my phone call to customer service tomorrow, I am gon na be checking for any errors. 

Now when I get on websites like XXXX just to get various quotes from different car insurance I am only getting XXXX car insurance company with an offer and its XXXX I used to get at least XXXX to XXXX different insurance companies giving the offers. Now your XXXX car accident or consumer car insurance report should not show any accidents except the XX/XX/XXXX, which is going to be drop it off in XX/XX/XXXX. I am just giving a heads up that I will be doing multiple investigations to make sure you have no errors on my report because something tells me you might still have some of these accidents that have been ovcured in over XXXX years on my report. There should only be XXXX accident showing over the last XXXX years and thats the XXXX from XX/XX/XXXX. Thats gon na be falling off in XXXX of this year. If there are any other accidents showing then you guys have made an error and you need to remove them because I have had not any accidents in XXXX years with the exception of the one that happened in XX/XX/XXXX of XXXX, which will be falling off in XXXX. So I am wondering why when I get on XXXX I am not getting any hits from insurance companies willing to ensure me. That tells me that you guys have errors on your XXXX XXXX car insurance consumer report that youre still showing old accidents that fell off XXXX years ago. Please take a look into this. My name is XXXX XXXX. My Social Security number is XXXX. My phone number is XXXX. Email XXXX. My address is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX OH XXXX. Your looking into this and making sure that there are no errors on my report primarily meaning any accidents over the last XXXX years which have all fallen off except for the one in XXXX that will be falling off in XXXX This should be the case and this is what I should be seeing on my XXXX report if there are any errors or any accidents over the last XXXX years with the exception of the one in XX/XX/XXXX please remove them because they are erroneous. Thank you. I havent received my report yet nor have I made a phone call to customer service but I have the feeling XXXX  XXXX is potentially the reason why I am not getting a lot of insurance company hits when I get on a website like XXXX  I am provided with hardly any options and I think its because there are errors on my XXXX XXXX car insurance consumer report. I dont know for sure yet but just to be safe. I wan na make sure that if there is any errors on my report that they be corrected I have had no car accidents in XXXX years. Theres only XXXX car accident left from XX/XX/XXXX of XXXX and that will be falling off XX/XX/XXXX just a couple months away so all that should be showing on my XXXX XXXX car insurance consumer report is the only accident from XX/XX/XXXX or the other accidents should be history and should not be showing on the XXXX XXXX report they should be removed if there are any. As those other accidents are over XXXX years old now.

Company response to consumer: Closed with explanation