Consumer complaint received 2024-11-25 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: Bread Financial Holdings, Inc.
State: MN

Complaint narrative:
I received my Comenity - XXXX card statement and entered the to pay the balance in full on my online banking on XX/XX/XXXX. A check was mailed from my bank and cashed on XX/XX/XXXX. on XX/XX/XXXX I received my XXXX  statement showing the balance from the previous month plus fees and interest for late amount. On XX/XX/XXXX I called the customer service number and asked them to please refund the interest and late charge and asked them why my payment of {$110.00} didn't show. The agent said she could " see '' my payment but wasn't sure why it wasn't applied. She said she would look into it. Received a letter from Comenity dated XX/XX/XXXX saying since it was a paper check I needed to send a copy of the front and back of the check. And since this was disputed amount, I would not be charged any related interest or fees until the investigation is complete and only if we do not find in your favor. I sent a copy of the front and back of check the next day ( not sure what day it was - I submitted it through my account with them online. ) I received a letter dated XX/XX/XXXX on XX/XX/XXXX ( Friday ) that this payment was cashed by another company, therefore because they did not get payment by the due date, the finance charges and late fees are valid and ramin due. I looked at my statement and the address on the check and I was indeed off XXXX digit on the po box , so the payment center cashed my check without regard to who it was made out to. I called on Monday XX/XX/XXXX in the morning to pay the full balance and interest and late fee and they had already tacked on more late fees, statement fee, and interest. My original {$110.00}. XXXX bill is now {$180.00}. The customer service agent refused to waive any fees or interest. I said I will pay it and I wanted the card closed. The man said the balance was {$190.00} - I asked why it was now {$3.00} more than it showed online. He said that the statement was processing or something like that. I paid the whole amount even though I didn't agree with it because I didn't want more late charges and interest. After the payment he offered me {$15.00} credit to not close my card- I refused. The next day I logged on to make sure the account settled correctly and it had a {$3.00} credit balance. XXXX, I don't believe they allowed enough time for me to get the error corrected before charging significant extra fees. Also negatively impacting me is that it is already posted delinquent on my credit report. Also of concern, is that because it is not at a XXXX balance- the account can not be properly closed and will I be charged for another statement fee? Is this a ploy for them to keep the card open longer than necessary. Does the service rep get something if they can get me to keep the card " open ''? I had an honest mistake and they can see I tried to pay my balance in ful lthe XXXX time. Also, it's too bad I couldn't have gotten answers the XXXX  time I called.

Company response to consumer: Closed with non-monetary relief