Consumer complaint received 2017-08-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Statebridge Company
State: CA

Complaint narrative:
My original complaint about our mortgage servicer Statebridge Company LLC, that we filed with the CFPB outlined numerous issues we were having with the servicing of our loan. None of these had been addressed by the company in the one year they had been servicing our loan, prior to the in evolvement of the CFPB. When our complaints came back to this company through the auspices of the CFPB, we began to see Statebridge respond to issues they had failed to address previously. 

However, the way they have responded to just the very first of the problems with this loan, gives pause. This particular item involves our homes inclusion on the XXXX XXXX County Foreclosed and vacant properties list. It was on this list from XXXX of XXXX until XXXX of XXXX when my son finally got it removed by educating the government agency that owns the list of the fraud involved in our properties inclusion on this list. We had asked the CFPB to demand Statebridge give an explanation for how and why we were on this list, why it could not remove us from this list in the span of over a year and when will we be removed from this list and reimbursed the substantial costs weve endured. While we no longer needed to be removed from the foreclosed and vacant properties list ( having done this ourselves ) we still needed to be reimbursed fairly for costs and damages, and we still required an explanation for this strange occurrence and for the inexcusable length of time that fees were continuing to be charged to us. 

Statebridge explained the inclusion on this list by producing a never before seen document in the form of a letter of default dated XXXX XXXX XXXX. This was just before our home went on the list, so that should solve that. Right? I dont really believe this document is authentic for reasons I will explain, it doesnt bode well either way for this thing, and that is what I find so darned interesting here. Inspite of the chain of custody Statebridge included with this letter, showing that an attempt was made to deliver it to our home back in XXXX XXXX. It was, I read, eventually returned to Statebridge, when we failed to sign for it ( allegedly ). 

Bear in mind, we not only did not receive this letter of default ; it was not filed, it was not referenced in any of our communications with Statebridge. It has never come up. The many calls I made to Statebridge after XXXX XXXX, trying to find out why no ACH transfers had yet gone through me bank account, found me with someone who wanted to insure me that there was nothing wrong and nothing more I could do. Just be patient I was told and the payments will start coming through soon. I have the exact dates and times of these calls that were scattered throughout XXXX. I know quite well what the content of any recordings of these calls, made by Statebridge or others, would include, and would not include. Statebridge should be required to supply these tapes. If they are being honest, they have absolutely nothing to fear. 

The really odd fact of this letter of default, beyond its never seen- never filed status, is the date it was written. Statebridge had only started servicing this loan in XXXX of XXXX. I was never late on a payment with XXXX in the five years they had been servicing this loan prior to Statebridge. My welcome letter from Statebridge, did in fact include a sweet note about payments not being considered late for the first two months of servicing due to the change in servicing companies and the complications and extra grief entailed in such changes. So I dont believe that a XXXX letter of default with a warning to accelerate, well, smacks of legitimacy. I think that either way one tries to argue the facts of the situation, it is one more big red flag that something is really wrong with this company that needs to be brought to someones immediate attention.

Company response to consumer: Closed with explanation