Consumer complaint received 2026-06-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
I am filing this complaint against Synchrony Bank regarding an unauthorized deferred interest charge of {$6000.00} applied to my account ( ending in XXXX ) on XX/XX/XXXX, in connection with a retail financing promotion arranged through XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. In approximately XX/XX/XXXX, I financed the purchase of a trailer using a Synchrony Bank credit account opened through the above retailer. At the point of sale, the financing promotion was verbally described to me as 0 % interest for 2 years. The term deferred interest was never used at any point during the sales or financing process. I was never informed that interest was accruing during the promotional period, or that the full accumulated interest balance would be charged to my account if any balance remained at the end of the promotional period. I understood this to be a standard zero-interest installment loan. I enrolled in autopay immediately and made every single payment on time for the full duration of the promotional period. I have a perfect payment history on this account. Had I received any direct notification by email, physical mail, or text message that the promotional period was approaching its end and that a significant deferred interest charge was imminent, I had both the financial means and the clear intention to pay the remaining balance in full before the deadline. I did not do so solely because no such notification was ever provided to me. Synchrony Bank did not send me any email, letter, or text message warning that the promotional period was expiring. My online accounts Document Center currently shows Currently no documents to display meaning Synchrony Bank can not demonstrate that any statements, disclosures, or notices were ever provided to me electronically. The promotional expiration alert available in my accounts XXXX XXXX section was set to OFF Synchrony Banks own notification system was never activated on my behalf. The only place any reference to the promotional end date may have appeared was in monthly statements uploaded to my portal but never delivered to me directly an inadequate substitute for direct notification, particularly for a customer enrolled in autopay who has no reason to log in and review portal documents. Furthermore, I have never been provided with a copy of any credit agreement by Synchrony Bank not at the time the account was opened, not by mail, and not electronically through my online account portal. I have no signed document in my possession that discloses deferred interest terms or authorizes this charge. These failures constitute violations of the Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq., and Regulation Z ( 12 C.F.R. 1026.16 ( h ) ), which require clear and conspicuous disclosure of deferred interest terms and the provision of a copy of the credit agreement to the consumer at the time of account opening. I have already sent Synchrony Bank a formal written dispute letter via Certified Mail demanding full reversal of the {$6000.00} charge, as well as reversal of subsequent interest charges that have accrued on the improperly applied balance ( {$290.00} on XX/XX/XXXX, and {$320.00} on XX/XX/XXXX ). Synchrony Bank has not yet responded.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation