Consumer complaint received 2025-07-24 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Banking errors
Company: NAVY FEDERAL CREDIT UNION
State: NY

Complaint narrative:
Navy Federal Credit Union1 Alerts Newest New IXXXX XX/XX/XXXX A new inquiry has appeared on your credit report. 

Inquirer Name NAVY FCU Phone Number XXXX Industry Type Credit Union Inquirer Address XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Inquiree Address XXXX,, XXXX, XXXXXXXX XXXX XXXXXXXX Credit Score Decrease XX/XX/XXXX Your score has decreased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX Account Closed XX/XX/XXXX An account has been identified as Closed by the creditor or consumer. 

Subscriber Name XXXX  Closed Date XX/XX/XXXX Date Reported XX/XX/XXXX New Inquiry XX/XX/XXXX A new inquiry has appeared on your credit report. 

Inquirer Name XXXX XXXX Phone Number XXXX Industry Type Credit Union Inquirer Address XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiree Address XXXX XXXXXXXX, XXXXXXXX XXXX XXXXXXXX Account Closed XX/XX/XXXX An account has been identified as Closed by the creditor or consumer. 

Subscriber Name XXXX Closed Date XX/XX/XXXX Date Reported XX/XX/XXXX Credit Score Decrease XXXX XXXX, XXXX Your score has decreased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX XXXX XXXX XXXX XXXX, XXXX A new inquiry has appeared on your credit report. 

XXXX Name XXXX XXXX XXXX  Phone Number XXXX Industry Type Bank Inquirer Address XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Inquiree Address XXXXXXXX XXXX XXXX XXXX XXXXXXXX Credit Score Increase XXXX XXXX, XXXX Your score has increased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX Credit Score Increase XX/XX/XXXX Your score has increased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX New Account XX/XX/XXXX A new account has appeared on your credit report. 

Inquirer Name XXXX XXXX Industry Type Miscellaneous Finance Inquirer Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiree Address XXXX XXXX XXXX XXXX XXXXXXXX Credit Score Increase XX/XX/XXXX Your score has increased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX XXXX XXXX Decrease XX/XX/XXXX Your score has decreased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX XXXX XXXX Increase XX/XX/XXXX Your score has increased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX XXXX XXXX Increase XX/XX/XXXX Your score has increased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX New Inquiry XX/XX/XXXX A new inquiry has appeared on your credit report. 

Inquirer Name NAVY FCU Phone Number XXXX Industry Type Credit Union Inquirer Address XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiree Address XXXXXXXX XXXX XXXX XXXX XXXXXXXX New Inquiry XX/XX/XXXX A new inquiry has appeared on your credit report. 

Inquirer Name NAVY FCU Phone Number XXXX Industry Type Credit Union Inquirer Address XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiree Address XXXXXXXX XXXX XXXX XXXX XXXXXXXX New Employment XX/XX/XXXX New employment information has appeared on your credit report. 

Inquirer Address Inquiree Address XXXX XXXX XXXX XXXX XXXXXXXX New Inquiry XX/XX/XXXX A new inquiry has appeared on your credit report. 

Inquirer Name NAVY FCU Phone Number XXXX Industry Type Credit Union Inquirer Address XXXX XXXX XXXX XXXX XXXX XXXXXXXX Inquiree Address XXXX XXXX XXXX XXXX XXXXXXXX Credit Score Increase XX/XX/XXXX Your score has increased by XXXX or more points. 







Credit Score Increase XX/XX/XXXX Your score has increased by XXXX or more points. 







XXXX Account XX/XX/XXXX A new account has appeared on your credit report. 

Inquirer Name XXXX  Industry Type Miscellaneous Finance Inquirer Address XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquiree Address XXXX XXXX XXXX XXXX XXXX  Credit Score Decrease XX/XX/XXXX Your score has decreased by XXXX or more points. 

Old Score XXXX Score XXXX Changed By XXXX Collection Account Paid Off XX/XX/XXXX A collections account is now considered to have been paid out and balance is XXXX. 



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Brand logo of NavyFed

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation