Consumer complaint received 2024-06-07 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Aldous & Associates, PLLC
State: NC

Complaint narrative:
Hello, I rented a bedroom in a townhome from XXXX XXXX management. Prior to moving in I originally signed up for a 4-bedroom town home and changed my mind, so they changed my lease to a 3-bedroom town home in place of the 4 bedrooms. ( 4-bedroom townhome is canceled and 3-bedroom townhome is the valid lease. I stayed the full lease term XX/XX/XXXX, XXXX XX/XX/XXXX. On XX/XX/XXXX ( move out day ) XXXX XXXX employees entered the unit to see me still packing and charged me {$510.00}. The next day, XXXX XXXX employees recognized me and my car, followed me into the unit, and charged me another {$510.00}. After explaining I was now a guest visiting my former roommates, they argued I was still on the premises. On an itemized bill from XXXX  beech these two charges are labeled as holdover charges. I am not here to argue the holdover charge itself but the amount of it. After requesting my lease directly from XXXX XXXX, they told me to receive it through Aldous and Associates co the debt collector. After requesting my lease, they sent me my canceled 4-bedroom lease that is not valid since I never stayed in a 4 bedroom and did not pay {$390.00}. I stayed in a 3 bedroom with the rent being {$510.00}. After correcting the mistake, Aldous wrote in a letter some incorrect dates that did not match the correct information. Aldous is claiming I executed this lease after the term started on XX/XX/XXXX but I started paying rent in XXXX and I am a XXXX XXXX and XXXX start in XXXX so It does not make sense. Using the 4 bedroom lease they sent me which the body of the lease will look identical to the 3 bedroom lease besides the rooms and rent amount. I tried pointing out section 22 where it states in the lease If Resident fails to vacate the bedroom space and apartment by the end of the Term or upon earlier termination of the Agreement, Resident will pay agreed holdover charges equal to three ( 3 ) times the daily pro-rated housing charges during the Term ( but not more than the amount provided by law ). This should mean that my rent amount should be prorated and x3 and not equivalent to a full one month 's rent. After doing the math the correct amount should be {$50.00} per holdover charge not {$510.00}. After correcting this information in a letter to Aldous their response provided none of the documents I requested, and the errors were not corrected. Even if Aldous and Associates thought my 4-bedroom lease was correct section 22 of the lease should still hold XXXX  XXXX  accountable for their charging mistake just like it holds me accountable to paying rent. There was a claning charge of {$30.00} I am not responsible for and have proof I did not leave neatly clean stacked towels on the bed in the unit. Because i have video proof showing the unit clear from any trash before I left. I provided Aldous and Associates a photo from the video showing the bed is clear from trash but they disregarded my proof and still find me liable. There are two other people who live in the unit so it is true that someone else put those towels there. I would like to pay the prorated amount and for Aldous and Associates to cooperate in correcting the errors I pointed out and proved with proof documentation as well as taking off the cleaning charge for trash. 





Thank you, XXXX XXXX

Company response to consumer: Closed with explanation