Consumer complaint received 2025-05-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am filing this formal complaint against Equifax XXXX XXXX for their repeated mishandling of my credit disputes, refusal to comply with federal and state consumer protection laws, and systemic failures that have caused me significant financial harm, emotional distress, and damage to my credit reputation. XXXX actions, or lack thereof, have resulted in severe consequences, and I am requesting compensation for the damages caused, alongside immediate corrective action. 

Overview of XXXX XXXX Equifax has violated multiple provisions of the Fair Credit Reporting Act ( FCRA ) and Texas XXXX Laws, as outlined below : XXXX. Failure to Investigate and Correct Disputed Information Under 15 U.S.C. 1681i ( a ) of the FCRA, Equifax is required to conduct a reasonable reinvestigation of disputed information within XXXX  days. Despite filing multiple disputes between XXXX and XX/XX/year>, Equifax has failed to correct or verify the fraudulent and inaccurate information on my credit report. 

XXXX. Failure to Block Fraudulent Information Under 15 U.S.C. 1681c-2, Equifax is obligated to block fraudulent information upon receiving valid identity theft documentation. I submitted an FTC Identity Theft Report and police reports, yet Equifax refused to block the fraudulent accounts, further compounding the harm caused. 

XXXX. Willful Noncompliance with the FCRA XXXXquifaxs repeated failures to comply with their legal obligations demonstrate willful noncompliance under 15 U.S.C. 1681n, making them liable for statutory, actual, and punitive damages. 

XXXX. Violations of Texas State Laws Equifax has also violated provisions of the Texas Finance Code Chapter 392 ( Debt Collection Act ) and the Texas Business & Commerce Code Chapter 20 ( Texas Credit Reporting Act ), including : 392.202 : Failure to investigate and correct disputed inaccuracies.

392.304 : Misleading representations about the status of my disputes.

20.06 : Failure to investigate and correct errors in my credit report.

20.07 : Re-insertion of previously disputed and corrected information without proper notice.

Chronological Summary of Events XX/XX/year> : Fraud Discovered I identified multiple inaccuracies and fraudulent information on my credit report, including incorrect account balances, payment histories, and collections accounts. 

XXXX - XX/XX/year> : Disputes Filed with Equifax I filed multiple disputes with Equifax to correct these inaccuracies. Complaint numbers include : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) Despite providing supporting documentation, Equifax failed to correct or verify the disputed information. 

XX/XX/year> : FTC Fraud Reports Filed I filed fraud reports with the Federal Trade Commission ( FTC ) to document systemic issues with Equifax. 

FTC Report Numbers : XXXX and XXXX. 
XXXX - XX/XX/year> : Formal Complaints Submitted I submitted formal complaints to Equifax and other entities regarding their mishandling of my disputes and failure to investigate inaccuracies. 

XX/XX/year> : Equifax Refuses to Block Fraudulent Information Equifax refused to block fraudulent information on my credit report, despite my submission of valid documentation, including an FTC Identity Theft Report. 

Impact of XXXX XXXX XXXX XXXX : My credit score has been negatively impacted by Equifaxs refusal to correct inaccuracies.

I have been denied credit applications and subjected to higher interest rates, resulting in financial losses.

Emotional Distress : Equifaxs mishandling of my disputes has caused significant stress, anxiety, and frustration.

Damage to Reputation : The presence of inaccurate and fraudulent information on my credit report has harmed my financial reputation and credibility. 
Requested Compensation I am seeking compensation for the damages caused by XXXX failures, as follows : Category Amount FCRA Statutory Damages {$12000.00} Texas Credit Reporting Act Civil Penalties {$6000.00} Texas Debt Collection Act Statutory Damages {$5000.00} Texas Identity Theft Act Civil Penalties {$4000.00} Emotional Distress Damages {$10000.00} Financial Harm ( Actual Damages ) {$5000.00} Punitive Damages {$10000.00} Grand Total {$52000.00} This compensation is necessary to address the financial harm, emotional distress, and reputational damage caused by Equifaxs actions.

Relief Requested I respectfully request the CFPB to take the following actions : Launch an Investigation into Equifax : Investigate Equifaxs systemic failures to comply with the FCRA and other consumer protection laws.

Demand Immediate Correction : Require Equifax to correct all inaccuracies on my credit report and block fraudulent information as required by law. 
Impose Penalties for Noncompliance : Hold Equifax accountable for their willful noncompliance with the FCRA and impose penalties to prevent further harm to consumers. 
Ensure Compensation : XXXX that Equifax compensate me for the damages caused, totaling {$52000.00}. 
Implement Corrective Measures : Require Equifax to improve their dispute resolution process and ensure compliance with federal and state laws. 
Attachments To support my complaint, I am providing the following XXXX attachments : Copies of Dispute Records : Documentation of disputes filed with Equifax, including complaint numbers. 
FTC XXXX Reports : Copies of FTC fraud report confirmations ( Report Numbers : XXXX and XXXX ). 
Equifax Letters : Correspondence from Equifax refusing to block fraudulent information. 
Credit Report Evidence : Screenshots and documentation of inaccuracies in my credit report. 
BBB Complaint Details : Previous BBB complaint ( ID : XXXX ) and response from Equifax. 
Texas Finance Code Chapter 392 ( Debt Collection Act ) : Relevant excerpts highlighting violations. 
Texas Civil Practice and Remedies Code Chapter XXXX : Statute of limitations provisions violated by Equifax. 
Texas Business & Commerce Code Chapter 20 : Relevant excerpts highlighting Equifaxs noncompliance. 
Identity Theft Documentation : Copies of my FTC Identity Theft Report and police reports. 
Formal Complaints : Copies of formal complaints submitted to Equifax and other entities. 
Conclusion Equifaxs failure to comply with federal and state laws has caused me significant harm. Their dismissive responses and refusal to act demonstrate a blatant disregard for their legal obligations and the rights of consumers. 

I urge the CFPB to take immediate action to hold Equifax accountable, ensure compliance with the law, and mandate compensation for the damages caused by their actions. 

Thank you for your attention to this matter. I look forward to your response and resolution of this complaint.

Company response to consumer: Closed with non-monetary relief