Consumer complaint received 2025-12-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Exeter Finance, LLC.
State: FL

Complaint narrative:
I am filing a complaint against Exeter Finance LLC regarding the financing of my XXXX XXXX XXXX, purchased on XX/XX/XXXX from XXXX XXXX XXXX in XXXX, FL. The financing contract contains misstated pricing, improper tax treatment, inaccurate XXXX disclosures, and fee packing, and Exeter has refused to reasonably investigate the dispute. 
This complaint is based on the actual XXXX and Buyers Order documents, attached. 
XXXX. The Buyers Order and XXXX Show Two Different Cash Prices This is the core and most serious violation. 
On the Buyers Order ( Page XXXX ) : Vehicle Price : {$26000.00} Sales Tax : {$1800.00} Total Amount : {$30000.00} ( before doc fees/add-ons ) On the XXXX ( Itemization of Amount Financed ) : Cash Price ( including {$1800.00} sales tax ) = {$28000.00} This is impossible and mathematically incorrect. 
It shows that : Taxes were embedded into the Cash Price on the XXXX Instead of itemizing taxes separately ( as required ), the dealer added the {$1800.00} sales tax into the Cash Price line, but the number still does not match the Buyers Order. 
Correct calculation if taxes were included : {$26000.00} + {$1800.00} = {$28000.00} This matches the XXXX cash price. 
BUT the XXXX cash price must never include taxes under TILA Itemization rules. 

The XXXX Cash Price is therefore illegal and invalid Under Regulation Z, taxes must be listed in Section XXXX ( Amounts Paid to Others ) NOT inside Cash Price. 
This inflated the Amount Financed and is considered price packing, a deceptive practice under Florida law. 
XXXX. XXXX Disclosure Is Inaccurate ( TILA Violation ) The XXXX shows : Amount Financed : {$30000.00} Finance Charge : Over {$41000.00} XXXX : 17.41 % However, because the Cash Price was inflated and taxes were embedded where they do not belong, the XXXX calculation is not based on accurate inputs. 
Under XXXX CFR XXXX, a miscalculated XXXX is a material Truth in Lending Act violation for which lenders ( Exeter ) are strictly liable. 
XXXX. Add-On Fees Are Inflated and Misrepresented The XXXX shows : Pre-Delivery Service Fee : {$990.00} Electronic Filing Fee : {$590.00} Service Contract : {$2400.00} GAP Contract : {$990.00} Tag Agency Fee : {$240.00} On the Buyers Order : Most of these fees were listed as XXXX, except the Doc Stamp, taxes, and government fees. 

This means the fees were not disclosed consistently. 
This is fee packing, a prohibited practice under : Florida XXXX XXXX Retail Sales Finance Act FDUTPA ( Unfair & Deceptive Practices ) TILA itemization rules XXXX. Vehicle Had Prior Accident Not Disclosed at Sale The XXXX had a documented prior accident, but the dealer : Did not disclose it Did not mark it on the Buyers Guide Did not inform me verbally This violates : Florida Statute XXXX FDUTPA Basic fraud and misrepresentation standards Exeter is enforcing a contract based on a misrepresented vehicle. 
XXXX. Exeter Finance Failed to Investigate My Dispute When I raised the issue of : inflated cash price, miscalculated XXXX, improper tax embedding, undisclosed accident, and fee packing, Exeter : Responded with generic form letters Did not review the pricing discrepancy Did not request supporting documentation Did not pause collections Did not provide any explanation for the mismatched Cash Price Did not investigate the XXXX issue This violates : CFPB Servicing Standards FCRA, if derogatory credit reporting was made

Company response to consumer: Closed with explanation