Consumer complaint received 2024-03-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XXXX And I had a bank account with XXXX for almost 10 years with the account number being XXXX. I was a successful businessman, conducting my business and a legal fashion and depositing over {$1000.00} every seven days into my Chase account, with this history, I was granted a loan for {$40000.00} which would be paid in two installments of {$20000.00} within the month of XXXX and XX/XX/XXXX unfortunately circumstances arose in my life, and I was taken to XXXX on XX/XX/XXXX and charged with a bunch of crimes and later made bond on XX/XX/XXXX to Find My deposits were in fact received, and someone fraudulently access my account and immediately disperse these funds, criminal manner! The thieves were so bold that they walked into Chase Bank and withdrew {$12000.00} in cash with my stolen ID that was acquired with my stolen wallet and debit and credit cards while I was incarcerated when I was released I immediately let Chase know the situation, and we were taking steps to work toward Getting this resolved I was in and out of speak over the next six months and eventually Wash sentence and XXXX in the month of XXXX not being released until XX/XX/XXXX. I have already started a dispute process over the funds that were taken from XX/XX/XXXX until currently I have been granted provisional credit because they have agreed that the information I provided was accurate enough for them to know I was XXXX however, upon trying to. Get my {$40000.00} back for which I am currently paying off the loan they were giving me a very hard time and then they eventually close the charge off account permanently and told me they could no longer provide information nor they give me copies of my disputes or reimburse my money This is a huge mistake. This is the most money I ever got in my life and I didnt even see one scent of it. I got out of XXXX from Chase and continue to work, and I did not close my account for fear of losing my history and credit being damaged I continue to work and still deposit into this account until I was incarcerated to serve my sentence, I would not lie about this. This is the truth. Apparently some white guy walked into Chase Bank with my ID and an altered picture and was able to withdraw {$12000.00} in cash.! I didnt even think that that was it. Most certainly was not me. I am a XXXX XXXX XXXXXXXX XXXX man and I was XXXX during the time of this. Please assist me and get my money back. I am not best with dealing with these types of things and I constantly keep being hung up on and called a liar, and when I explain my story, people were here the XXXX  part and automatically think I am up to no good. This has been a headache enough and I dont think Im getting anywhere with him. Please step in and help me get my money back. This is {$40000.00}. I just was released from prison that money would change my life and I deserve it. I am paying back this loan for a criminal the bank that was supposed to be my representation and defense a lot of someone to walk in and take {$12000.00} and cash out of my account.

Company response to consumer: Closed with explanation