Consumer complaint received 2024-08-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TD BANK US HOLDING COMPANY
State: TX

Complaint narrative:
This is a new complaint, directly related to just prior with the same creditor, TD Bank. That complaint was case # XXXX. In that complaint, I described how TD bank is wrongfully and unethically reporting on my credit reports. I opened ( 1 ) one personal loan for {$9000.00} with TD Bank. After just over a year of monthly, on time payments, COVID 19 affected me and my employment, XXXX XXXX, which went bankrupt and I ended up in the XXXX XXXX XXXX XXXX XXXX  This account, after many attempts to refinance, ask for customer assistance, deferral or just accepting a payment without interest for 6 month were all denied by TD bank. There refusal to offer any assistance caused this account to eventually go into collections, then TD bank charged off this account in XX/XX/XXXX. After regaining my health, finding and working three jobs, I called TD bank, spoke with a gentleman in the collection department and told him my situation and if there is any possibility of resolving this loan. We eventually agreed to a one time payment of {$3200.00} which TD bank took directly from my XXXX checking account and an agreement to stop reporting negative information on my credit report. This payment and agreement were made and the account was satisfied. Now, showing on my credit report are two TD bank accounts, both are directly related to the only one account in question. Something strange is, both accounts on my credit report show separate account # s but all have identical account information as to the original account ending in XXXX. One TD account starting with XXXX reads, closed, paid in settlement, status update as of XX/XX/XXXX account paid in full for less then balance. The 2nd TD account, starting with XXXX reads, closed, Transferred, closed {$7300.00} written off, status update XX/XX/XXXX account closed due to transfer. These two TD bank accounts Do Not have the original account # of ending in XXXX. Ive read TD banks response in the recent response, but its makes no sense or understanding. If TD bank charged off, written off this account, then they received credit or some kind of IRS tax write off credits. If so, then why turn around and settle this account for {$3200.00} more. TD bank receives tax credits for insurance purposes then receives additional money, fees of {$3200.00} on this same account, but, now TD changes the account # s and associates this original account with another, actually two new accounts, but with different information. I believe TD may have committed not only insurance fraud but IRS fraud as well as to how this original account was opened, then went into default, was then sent to collections, which eventually was changed off/ written off for insurance and IRS reporting purposes but in XXXX, accepted a proposal from me on a phone conversation to, which I believed to be still in collections with TD bank, to settle my debt in order to move on with my life. If I knew this account was charged off, I would have waited for some collection agency to call and made some kind of same arrangements with them, including stop negative credit reporting and removal of this account from collections. TD bank, I believe by reporting twice on my credit report is a way to cover up this double dipping of charging off an account with an account ending in XXXX then after collecting the benefits of charge off for insurance and IRS reporting, then turns around and takes additional money of {$3200.00} from me but listed this transaction in a way that brings no attention to this outrageous scam. If you have a creditor that reports you account delinquent, then gos into charged off/ written off, the account is sold to junk fee buyers or debt collectors which will contact me, using the original account information, payment stubs, payment history to prove they now own the debt. Normally, I would write a letter to such debtors, asking for verification of debt with additional proof included date purchased, the amount, copy of the contract which would show if this new debt collection can even collect this debt or legally sue for such. This issue need to be investigated further with TD bank. The reporting they are doing on my credit report is highly suspect and would not be reported twice in such a manner when this was all pertaining to one account only. This reporting by TD bank is not only unethical practices but violates my rights under the FCRA as its reporting is false, misleading and potentially criminal conduct. Im asking the Department of consumer affairs to please investigate this as TD bank has abused my credit reporting and my identity, causing my unbelievable financial distress and financial hardship. 
Thank you in advance for any assistance in doing a re investigation with now additional evidence. Ive also notified the New Jersey Department Of Bank and Insurance and provided them all relevant documents and information as well.

Company response to consumer: Closed with explanation