Consumer complaint received 2024-12-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase Bank Executive Offices XX/XX/year> - Filed my complaint below to Chase Bank - sent to XXXX I have attached my original bank transfer from XXXX XXXX XXXX on XX/XX/year>. Your response to the Consumer Financial Protection Bureau was confused with another attempt by Chase to steal my funds. The case with XXXX XXXX XXXX has been resolved but I still have not received my funds back as promised by XXXX in XXXX XXXX executive offices. She can be reached at XXXX XXXX. Refer to case # XXXX XXXX. It took over 3 months from XX/XX/year> including 100s of hour of my time getting nowhere until this was finally settled. 

This letter has been sent to both my bank, XXXX XXXX XXXX and your Chase Bank manager, identified below. I am giving you the contact information for both the bank manager and the beneficiary. I have text messages from both the bank manager and the beneficiary that they have given Chase written approval to return my $ XXXX to my bank but they told me that I have to deal with the wire department at Chase headquarters I have had a Chase business credit card for over 30 years. 

My grievance is concerning the standard operating practices of Chase Bank I have also filed my complaint with my US Senator and Representative to ask for a congressional hearing on this matter. The practices of Chase Bank need to be exposed. 
Chase has a practice that needs to be investigated in a congressional hearing for stealing funds and holding the funds for a long period of time. The case I have against Chase is unresolved and they have held $ XXXX from me since XX/XX/year>. The common unethical practice is that someone in their wire department randomly thinks that there is fraud involved and without any communications, decides to hold funds. Perhaps their wire department is just looking for more work. 

On XX/XX/year>, I transferred $ XXXX from my bank, XXXX XXXX XXXX XXXX Chase Bank. The fund was transferred to an account for XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX, account # XXXX. The money was being sent to the account to help pay for my brother 's XXXX  XXXX XXXX. I learned later that it was an incorrect account. I made contact with both the owners of the business, XXXX XXXX & XXXX XXXX XXXX, XXXX or XXXX and they acknowledged that the money was in their account and they had given Chase Bank and the bank manager, XXXX XXXX, XXXX. XXXX, permission to recall the funds back to my bank account. 

My bank, XXXX XXXX XXXX has made 6 attempts to recall my funds with no results. 
At this time, the Chase bank manager and the beneficiary are not cooperating and won't return my calls, texts or give me an update. This is another case where the customer is the victim because of unethical practices of Chase Bank. This seems to be a standard operating procedure for Chase Bank and XXXX, XXXX XXXX needs to be held accountable for this fraud. They are guilty of legal stealing. 

I expect you to acknowledge my issue and tell me what you can do. I will be a witness at the congressional hearing. I have spoken to other banks, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  and they are having the same problem with Chases banking procedures. What happened to me is only the tip of the iceberg. Chase is doing this to enhance their bottom line and it is wrong. 

Best regards, XXXX XXXX, XXXX. 
XXXX, XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXXXXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief