Consumer complaint received 2025-02-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
Subject : Formal Dispute of Inaccurate and Misleading Reporting US Dept of Ed Student Loans To Whom It May Concern, I am filing a formal complaint regarding the inaccurate and misleading reporting of my U.S. Department of Education ( US Dept Ed ) student loans on my credit report. The accounts in question are being reported as derogatory, in collection, or charged-off, despite multiple inconsistencies and violations of my rights under the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681i ( a ) ).

Details of the Disputed Accounts : Creditor Name : U.S. Department of Education Account Numbers : XXXX ( Balance : {$3700.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$2100.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$5000.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$1800.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$1100.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$620.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$4300.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$5100.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$5100.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$3300.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$4000.00} - Reported as Collection/Charge-Off ) ** XXXX ( Balance : {$7000.00} - Reported as Collection/Charge-Off ) ** Issue : Inaccurate and outdated reporting Credit Bureaus Affected : TransUnion, XXXX, XXXX Date Opened : Various Dates ( All Reported Since XXXX ) Status : Incorrectly reported as derogatory/charged-off/placed in collections Grounds for Dispute & Requested Resolution : 1 Inaccurate Reporting of Loan Status : My federal student loans should not be reported as " charged off '' because federal student loans do not have a charge-off status like private loans or credit cards. 
Additionally, some of these loans should be eligible for the " XXXX XXXX '' program, yet they remain in default, negatively impacting my credit. 
2 Failure to Report Correct Payment History : My credit report shows late payments and derogatory marks that conflict with federal student loan policies, including reporting past-due balances that are inaccurate or outdated.

3 FCRA Violations Failure to Maintain Accurate & Verifiable Records : The loan servicer has not provided proper verification of these accounts as required under FCRA 1681s-2 ( b ).

Per XXXX XXXX XXXX ( XXXX ), if an account can not be verified, it must be deleted. Since the Dept. of Education has changed servicers multiple times, I demand proof that these accounts were accurately reported and properly transferred. 
4 Potential Duplicate and Misleading Reporting : Multiple loans appear as separate derogatory accounts, which unfairly amplifies the negative impact on my credit report.

The same student loan should not be listed multiple times under different servicers without proper documentation. 
Requested Resolution : Immediate deletion of all inaccurate or unverifiable US Dept of Education accounts from my credit report.

Correction of any erroneous payment history and removal of negative reporting. 
Confirmation that these accounts have been accurately reported per federal regulations. 

I am requesting a full investigation into this matter. If this issue is not corrected, I am prepared to escalate my complaint further and seek legal remedies for damages caused by these reporting violations. 

Please provide a written response regarding the actions taken to resolve this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief