Consumer complaint received 2025-11-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
I previously complained about this : XXXX I am writing to formally dispute interest charges and the allocation of my monthly payments on the above-referenced credit card account. My account contains both promotional 0 % APR balances and standard interest-bearing balances. However, despite consistently making monthly payments exceeding the minimum due, I have been charged interest on the non-promotional balance. Specifically : My payments each month have been sufficient to cover both the minimum payment and the entire non-promotional balance, yet interest continues to accrue on that higher-interest portion. This suggests a misapplication of payments and a potential violation of the Credit CARD Act of 2009, which mandates that any payment amount above the required minimum be applied to the balance with the highest APR. Please treat this letter as a formal dispute under the Fair Credit Billing Act ( FCBA ). I request a written explanation and resolution within the 30-day timeframe provided by law.

Specifically the answer was very generalized and it did not answer the question. 

So I am refiling a complaint regarding improper interest calculations and payment allocation by my credit card issuer. Despite consistently paying at least the minimum payment and often paying excess amounts to cover all non-promotional ( non-0 % APR ) purchases, the bank continues to charge disproportionately high interest every month.

I currently have a promotional balance at 0 % APR ( Direct Deposit promotional balance ) and a very small balance from new purchases at 2325 % APR. However, I ensure that every month I make payments sufficient to cover the entire new purchase amount plus the minimum payment due.

For example : In one billing cycle, I made a small purchase of approximately {$100.00}.

The minimum payment due for that cycle was {$120.00}, and I paid the full {$120.00}.

Despite this, the bank charged over {$26.00} in interest, even though the only balance that should accrue interest was the small {$100.00} purchase for a few days.

Based on standard interest calculations ( approximately 25 % APR / 365 30 days {$100.00} ), the interest should be around {$23.00}, not {$26.00}.

It appears the issuer is improperly applying payments toward the 0 % promotional balance instead of the higher-interest purchase balance or to charge interest on amounts that have already been paid. 

I have reviewed my XXXX and XXXX statements, which show consistent overpayment and interest accumulation that does not align with how credit card interest should be calculated under the Credit CARD Act. I believe the issuer is misallocating payments or misapplying interest calculations, resulting in unjustified finance charges.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief