Consumer complaint received 2026-05-20 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Berman & Rabin, P.A.

Complaint narrative:
In my personal experience with Berman & Rabin, P.A., I found their business practices and customer service to be deeply concerning. I contacted the firm regarding a debt that had already been paid through a title company. During our conversations, I provided facts that I have documented showing that payment had been sent and received, yet my concerns were repeatedly dismissed. I was able to point out multiple inconsistencies in the information I was given, including what appeared to be an attempt to collect a duplicate payment. One particularly troubling aspect of my experience involved conflicting explanations about how the situation occurred. I was told that the office in Oklahoma had made an error and that I would need to contact that location regarding the issue. However, when I requested the phone number, email address, physical address, or any other contact information for this alleged Oklahoma office, I was informed that no such contact information was available. When I asked how we had been in contact with an office for which they could provide no information, I received no satisfactory explanation. After being unable to provide any contact information for the office they claimed was responsible, I was advised to speak with a manager. At that point, the tone of the conversation became increasingly hostile. Rather than addressing my concerns, the representatives continued to shift responsibility elsewhere and ultimately disconnected the call. Despite requesting to speak with management, I was never able to speak directly with a manager to verify the information I had been given regarding the supposed Oklahoma office. Because no contact information could be provided and no manager was available to clarify the matter, I was left with the personal impression that this office may not exist and that the explanation may have been offered to deflect responsibility for the errors and conflicting information I received. Equally concerning was the manner in which I was treated by several staff members. In my opinion, their communication was unnecessarily rude, dismissive, and at times openly belligerent. Basic questions were met with evasive responses, and straightforward yes-or-no questions were often left unanswered. When I requested to speak with management, I was transferred to a voicemail system that did not appear to be connected to anyone who intended to return calls. Despite leaving messages, I received no response. Eventually, my number was blocked, preventing any further communication. What concerns me most is the apparent refusal to review documentation, provide clear answers, or address legitimate questions in a professional and transparent manner. Based on my experience and the numerous reviews and complaints posted by others online, my situation does not appear to be an isolated incident. All calls are recorded by the company for quality and training purposes, and those recordings would reflect the interactions exactly as they occurred. This review reflects my honest personal experience and opinions. I encourage anyone dealing with this firm to keep detailed records, save all documentation, and carefully verify any information they are given.

Company response to consumer: Untimely response