Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: CA

Complaint narrative:
The day before XXXX in XX/XX/year> at the end of XXXX my I got an email saying that I had food delivery I followed the email and it took me to my chime page and I could see my account and everything I didn't have to log in whatever I had to deposit put into my account and then my deposit was automatically gone out of my account it was transferred out of my account so how but it wasn't transferred to it wasn't transferred by me I was on my way to go get XXXX dinner when I realized I had no money in my account trying to deny the first dispute then I talked to their investigating team about what was going on and kind of explain to him like hey this is what happened and they said that I was probably internally hacked through my phone I had my phone looked into I was internally hacked I asked him to please secure and lock my account then they just wanted me to change my password and here we are now in XXXX and on XX/XX/XXXX I got an email about XXXX at night I got an email saying that my account would be closed on the XXXX and I need to remove my funds well prior to this email I did not open up the email until Monday morning on the XXXX around like XXXX a.m. or XXXX a.m. I opened up the email and I try to log into my account to move funds but I could not move them in between all this I would have to just keep my money that was missing sober every time that I've gone put into my account would end up being transferred out and trying was well aware they were approving my dispute it's approving my disputes that I would have to disappeared again cuz they would give me back my money and it will be taken again so we came into the cycle of them give me my money I get my money it gets taken they gave me back my money through the disputes and then it gets taken then I have to dispute it again and then chime denies my dispute so now I'm behind on all my bills I've literally lost my livelihood I don't have any of my funds they close my account with less than XXXX hours notice they won't give me my money unless it's through a mailing address with a check I don't have that to give and I'm not at a place long enough to receive it or wait for it due to not having my phone since XXXX I have not had my own place because I lost that I lost everything because of this and they're just denying my claims and all these claims were already approved prior to this all these claims were approved originally now that I had to redo them because the same thing happened my money out of my account and my phone was investigated it looked into it was 100 % compromised I sent him the emails the screenshots I've sent in all documentation to them along the way letting them know what steps I need to do turn my phone in my account but I can't do anything about having a new phone and I need a new phone but I can't do that without having money and time is just refusing now they closed out my account randomly so I don't know this is what's going on

Company response to consumer: Closed with explanation