Consumer complaint received 2025-07-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Fees or costs after closing
Company: Ocwen Financial Corporation
State: NC

Complaint narrative:
DATE : XX/XX/XXXXXXXX  RE : Formal Fraud Complaint Regarding Real Estate Transaction XXXX XXXX XXXX, XXXX XXXX, NY XXXX To Whom It May Concern, I am filing this formal complaint with the Consumer Financial Protection Bureau to report what I strongly believe to be a fraudulent and predatory real estate transaction involving the sale of my former home located at : XXXX XXXX XXXX XXXX XXXX, NY XXXX On or around XX/XX/XXXX, I sold this property for {$410000.00}, yet I only received approximately {$80000.00} at closing. Despite this substantial discrepancy, I never received a HUD-1 Settlement Statement, which is federally required for such transactions. I also contacted the U.S. Department of Housing and Urban Development ( HUD ), and they informed me that they have no record of my name or this transaction, raising serious concerns that the closing process was misrepresented, undocumented, or hidden through fraudulent channels. 

At the time of sale, OCWEN Loan Servicing, LLC was listed as the alleged mortgage servicer. However, there was no identifiable lender or financial institution noted on record. I had previously been in foreclosure proceedings initiated by OCWEN in XXXX, but the home was never foreclosed on, and I retained ownership through XXXX. After the transaction, OCWEN was absorbed by PHH Mortgage Corporation, who now claims they can not provide full records of the mortgage history or sale, offering only a vague EIN and no documentation. 

Additionally, I contacted the Internal Revenue Service ( IRS ) in XXXX, and they informed me that I was not required to report the XXXX home sale as taxable income, which further supports my concern that the transaction was improperly recorded or concealed. I was not given a 1099-S, and I was never told where the bulk of the {$410000.00} proceeds went, nor who actually received them. 

I also do not recall or have record of the closing attorney involved, and the real estate broker and related attorneys who handled this transaction misinformed me about the process and failed to explain the drastic gap between sale price and proceeds. 

I am requesting a full investigation into : The missing HUD-1 Settlement Statement The role of OCWEN and PHH Mortgage Corporation in this transaction The absence of proper disbursement documentation Any title or escrow company involved The role of any attorneys or brokers who may have misrepresented or concealed key facts This transaction occurred in XXXX XXXX XXXX New York , and I am now pursuing legal action for real estate fraud and civil damages. Please treat this as a formal complaint and urgent request for investigation. 

All supporting documents, including the sale price record, IRS correspondence, mortgage history, and communications with PHH, will be submitted via email or certified mail upon request. 

Thank you for your time and attention. 

The NY Attorney Generals office, HUD OIG, or the FBI IC3 unit ( for real estate wire fraud ).

Company response to consumer: Closed with explanation