Consumer complaint received 2024-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX XXXX XXXX  [ XXXX XXXX ] [ XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ] [ XXXX, Ga, XXXX ] [ XXXX ] [ XXXX ] [ XXXX ] COMPLIANCE DEPARTMENT Experian [ Experian 's Address ] [ City, State, Zip Code ] Subject : Formal Complaint Regarding Inaccurate Reporting and Demand for Correction Dear Experian Customer Service, I am writing to formally address a serious issue regarding the inaccurate reporting of my account with XXXX XXXX XXXX, which has persisted for over XXXX years. Despite my efforts to rectify this situation, I have seen no substantial action from your agency to correct these inaccuracies. As a consumer, I feel that I have been adversely impacted by this erroneous reporting, resulting from what can only be described as the improper application of a deferment code and subsequent false reporting of a monthly accruing balance. 

XXXX. **Account Overview : ** - **Account Name : ** XXXX XXXX XXXX - XXXX Number : ** XXXX - **Date Opened : ** XX/XX/XXXX - **Charged-Off Amount : ** {$180.00} - **Current Balance : ** {$290.00} ( as of XX/XX/XXXX ) XXXX. **Nature of the Complaint : ** For more than six years, I have been attempting to address the following discrepancies in my credit report : - The deferment code applied to my alleged account appears to be misplaced, leading to an inaccurate monthly accruing balance despite the account being charged off at {$180.00}. The current balance of {$290.00} is unjust and misrepresents my financial history. 
- This false reporting has negatively affected my credit score and has led to unwarranted financial and emotional distress. 

XXXX. **Legal Standpoint : ** Under the Fair Credit Reporting Act, consumers are entitled to accurate and fair reporting of their financial history. The intentional or negligent reporting of erroneous information can be deemed a violation of these rights. As such, I demand immediate action to rectify this situation. 

XXXX. **Demand for Compensation : ** I believe that as a result of this incorrect reporting, I have experienced financial damage. Therefore, I request compensation commensurate with the distress and financial impact I have suffered due to your agencys failure to report accurately and promptly correct these errors. 

XXXX. **Immediate Actions Required : ** - Conduct a thorough investigation into the reporting inaccuracies of the XXXX XXXX XXXX account. 
- Remove the false deferment code and correct the account balance to reflect the accurate status of the account. 
- Provide written confirmation of the corrections made and a copy of the updated credit report reflecting these changes. 

Please consider this letter as a formal complaint, and I expect a prompt response within 14 days as mandated by law. Should I not receive a satisfactory response, I will not hesitate to escalate this matter to the Consumer Financial Protection Bureau and seek legal advice. 

Thank you for your immediate attention to this serious matter. I look forward to your prompt response. 

Sincerely, [ XXXX XXXX XXXX ] ---

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation