Consumer complaint received 2026-05-13 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: NY

Complaint narrative:
On XXXX XXXX XXXX, I was scammed out of {$1100.00} by an outfit posing as loan company XXXX. The scammers told me I qualified for a {$5000.00} loan, and in two separate transactions bilked me out of {$860.00} * and {$300.00} * * while I knew about the latter, I was unaware of the former until {$860.00} disappeared from my account on the morning of XX/XX/XXXX. Upon calling XXXX, I found out that provisional credit for transaction disputes totaling {$860.00} was revoked upon investigationbut I never initiated such disputes. Upon further correspondence with XXXX XXXX fraud unit, this is apparently a new-but-common loan scam : The way it works, the scammers posing as a legitimate company request to link to the marks bank account via a service such as XXXX. Once access is granted, the scammers file fraudulent transaction disputes, use the resultant provisional credits for a test deposit, and request the deposit be refunded to receive the full amount of loan funds ( which is never granted, always requiring more money to release ). By the time the provisional credits are reversed, the scammers are often long gone by that point. The test deposit in question was {$860.00} XXXX can confirm that the {$860.00} comes from three fraudulent transaction disputes filed on XX/XX/XXXX ( attached below ; the fraudulent transactions total {$860.00} ). After the test deposit, the scam outfit requested another {$300.00} ( also listed below ) as a fee to release funds. After proving unable to add funds five times, I was able to do so on the XXXX, and sent them to XXXX XXXX this is that transaction. When no funds were released after that fee, they requested another {$400.00}, at which point I recognized this as a pig-butchering scam and disengaged. * The phone number provided for XXXX was ( XXXX ) XXXX. But this phone number was always busy & never able to take calls. ( The phone numbers I was actually in contact with were ( XXXX ) XXXX & ( XXXX ) XXXX all three numbers were from North Carolina. * Despite that, I suspected the outfit I dealt with could be a scam compound all those involved spoke with notable XXXX XXXX accents, including someone going by the name XXXX. Attached below are XXXX approval of the loan, as well as the CashApp transactions. I provided all this information to CashApp on XX/XX/XXXX and XX/XX/XXXX they initially stated the investigation should close within 10 business days, but upon follow-up said my case could take up to 45 business days. Given that time frame CashApp shouldve been able to correspond with XXXX ( who wouldve confirmed the transactions fraudulent nature ), and the evidence I provided shouldve been sufficient to prove evidence I was defrauded. However : * I was informed this Monday ( XX/XX/XXXX ) that I would not be refunded for either of the two transactions. * When trying to appeal the decision, I was informed by customer service that the claim was escalated & I would get a response via e-mail before days end. But 39 hours passed without any response. * Upon calling customer service about this, I was told that the refusal to refund was final. The claimed rationale was that the transaction was officially authorized which is completely nonresponsive to my being defrauded. The nature of my complaint is as follows : 1. Given that the documents I provided CashApp show unambiguous evidence of fraud + the timetable of CashApps investigation, there is no justification for CashApp to not at least refund the {$860.00} 2. CashApp failed to follow-up the claim escalation in a timely manner 3. The authorized transaction rationale for refusing to reimburse the {$860.00} amounts to a no refunds policy for fraud victims, and CashApps response is meant not to assist victims but to discourage & depress reports of fraud. * This was sent to a XXXX XXXX, XXXX XXXXXXXX ; the transaction is # XXXXXXXX XXXX XXXX This was sent to a XXXX XXXX XXXX XXXX XXXX ; the transaction is # XXXX

Company response to consumer: Closed with explanation