Consumer complaint received 2025-05-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC

Complaint narrative:
b'This stemmed from a previous complaint. Please see below.\n\nThis began in XXXX XXXX  when XXXX XXXX contacted about a XXXX  loan. Initially I said yes but within mins I canceled and said I do not want to do this loan. No money was in my account at the time. The next day money XXXX  was wired into my account ending with XXXX and I asked for wiring instructions immediately to return but no one sent me wiring info.. For weeks I texted who presented himself as the lender XXXX  or XXXX Letting him know I wanted to return the money and did not want to it.. They proceeded to ignore me and give me the run around. So I reported them to XXXX XXXX XXXX XXXX XXXX XXXX and CFPB as well as XXXX  during the week of XXXX. And consulted a few attorneys but because he was debiting XXXX out of my account daily I couldnt afford it. In fact it was putting me deeper and deeper in the whole. \nI believe XXXX XXXX reached out to XXXX XXXX  and XXXX XXXX XXXX XXXX in XXXX.  So XXXX  decides to call me fussing and throwing XXXX threats and says he can take my business, my home and my life if I stop paying him.. I still asked practically begged to just pay the difference of what he deposited and what he have taken. It was Passover week and he said no I have to pay an additionaXXXX XXXX to pay him off. At this time I owed I believe about XXXX  left. \nDue to embarrassment and anger, I only confided in my husband and friend. Until one day XXXX  I told my brother in law (law enforcement in NY/NJ), accountant and business partner. Which was around the same time as Passover. Then I started following up on my reports consulting attorneys and filing claims against this trioXXXX XXXX XXXX  with XXXX XXXX, XXXX XXXX  with XXXX XXXX  and whoever presented himself as XXXX or XXXX.. I believe this is a well orchestrated scam and them trying to force people to take ridiculous loans. \n\nFast forward to XXXX  around XXXX I received a call from XXXX  from Bank of America fraud Account XXXX  dept. She said she received notice of a scam or fraudulent wire donXXXX XXXX XXXX. I immediately asked who reported it? And What took so long? She said she couldnt disclose but it just crossed her desk. I explained the same as aboveXXXX XXXX  said I am going to put a deposits only restriction on your account. You will need to go to the branch and open a new business account. I finished up at office and did just that. Going to the Bank of America at XXXX in XXXX  NC. My account was opened ending with XXXX With the other account having a restriction on XXXX  transactions were still coming through. So I called and they assured me that it was done and then proceeded to put stop payment. (Which I was opposed because he said he would take my business, home and life if I put stop payment) I would have rather wished the restrictions worked. \nXXXX XXXX XXXX I also put in an ach claim for the charges above what I owed.\XXXX XXXX  wire\XXXX XXXX XXXX payments\nXXXX XXXX XXXX XXXX XXXX payments\XXXX XXXX XXXX XXXX XXXX  payments\n\nXXXX XXXX XXXX  (should be\XXXXn\nBefore account closed\nXXXX XXXX XXXXn \nClaim for last XXXX payment to be returned will leave it aXXXX XXXX XXXX XXXX XXXX XXXX  \n\nBecause through his drafts he has gotten all of his money back. I dont owe anything\nIn the meantime I was trying to clear up my payroll because when XXXX put restrictions that bounced.. So I set it up with account XXXX and it pulled on XXXX  by XXXX Since I didnt have a card yet I would deposit money into my personal account and transfer to business account to cover payroll. \nOn XXXX  I had XXXX XXXX so I contacted payroll to be sure everything was good. On XXXX morning XXXX I woke up and checked my account.. Not only didnt payroll clear I see a ACH for XXXX XXXX  coming through the new account. I KNOW FOR A FACT I NEVER TOLD ANYONE BUT PAYROLL ABOUT THE NEW ACCOUNT. \n\nSo I call Bank of America to inform them about it speaking to XXXX  XXXX that transferred me to wrong dept, the XXXX in XXXX XXXX Dept. Said he didnt see what notes XXXX  had put in from previous week. And was rude, demeaning and very monotone robotic like. Was really listening to my concerns and I asked to speak to manager. XXXX put XXXX  on the phone and he was rude questioning me like I was the scam artist. Said he had a few questions and I answered them and asked if he had any other questions. So he said he was investigating and would call me back. I went on about my day took my company car for service appt. While at car shop I was preparing to pay everyone via XXXX  since payroll didnt go through. I sent an email letting them know of the error and that it would be done by XXXX. I tried to pull up my account ending with XXXX and it would open. And when I tried to open to transfer money for repair it wouldnt open so I called back and got XXXX on the phone again. (could have been a different but this one was confrontational and didnt care about nothing) I explained that I was trying to pay my employees, but the account wouldnt open and he said there are restrictions. I said nobody said anything about restrictions and I need to pay my employees. I asked can they lift it so I could get the money out and pay my employees. He said they couldnt (however, XXXX  did just that the week before to get them money out of the old account) so I wasnt sure he understood or knew what I was talking about because he talked over me and didnt seem to have my profile up. And I asked him to speak back to XXXX and he said no he isnt available; someone would call me back in XXXX XXXX. But this is a XXXX, and I just wanted to pay my employees. So, I went to closest branch and XXXX XXXX  assisted me and he ended up having to call XXXX XXXXXXXX XXXX Dept. and when he got off said Dont shoot the messenger but they not allowing you to get your money. So, I was upset crying with my nurses and husband calling I thought I was going to pass out. Police came out and checked on me then I had to leave before my pressure went any higher as I was lightheaded. Over the weekend all my accounts were off my profile, and I had no access to my business or personal accounts, and I have almost XXXX  in my business account for payroll. So, this morning, I emailed a bank rep that I know through XXXX and she connected me with someone in XXXX  both left me with calling XXXX  So, I called my husband to speak to them, and they said they are closing my account, and I must wait XXXX days to get my money. I asked again if I can just get my money out and you can do what you need to do, I asked if they could open the personal account back to transfer the money into that. I asked why am I being penalized for making a claim and on a different account? I am not a scammer. I asked to show I have not said anything. I am so confused about how they are holding my payroll funds for XXXX days and I didnt do anything wrong. I just need my money back. That is all. \nMy husband and I were on the phone for XXXX XXXX XXXX XXXX before XXXX said to call back in the morning because the department is now closed. Why am I treated so unfairly. \n\nThis is jeopardizing my employees trust, my business and my livelihood. Like I had no access to personal or business accounts over the weekend, WHY? \nWhen I ask, they talk about a fraudulent wire in account ending XXXX  and my response that was in a different account. Why cant I get my money from the new account ending in XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief