Consumer complaint received 2025-06-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Follow-Up and Request for Reinvestigation of CFPB Complaint # XXXX Dear CFPB Representative, I am filing this complaint against LoanDepot for their continued failure to address and correct an inaccurate late payment reported on my credit report for XX/XX/XXXX under Account Number : XXXX. Despite disputing this information and providing clear evidence that the payment was made on XX/XX/XXXX, within the grace period, XXXX has failed to validate, investigate, or correct this error. Their actions constitute violations of federal laws ( FCRA, FDCPA ), state laws ( Texas Finance Code ), and industry standards ( Metro 2 and e-OSCAR compliance ). 

Additionally, this complaint includes a follow-up on my prior CFPB complaint, # XXXX, which was closed without resolving the issue. I am requesting a reinvestigation due to XXXX failure to comply with their legal obligations and the significant harm caused by their actions. 

Summary of the Complaint : Inaccurate Late Payment Reporting : XXXX inaccurately reported a late payment for XX/XX/XXXX, despite the payment being made on XX/XX/XXXX, within the grace period outlined in my loan agreement. 
XXXX failed to ensure the accuracy of the information reported to all XXXX credit reporting agencies ( CRAs ) : Experian, XXXX, XXXX, and XXXX. 
Failure to Conduct a Reasonable Investigation : XXXX did not properly investigate my dispute and instead relied on their internal records without verifying the evidence I provided, which clearly shows the payment was made on time. 
Failure to Correct Inaccurate Information : XXXX continues to report the false late payment to CRAs, despite being notified of the error and provided with documentation proving its inaccuracy. 
Failure to Provide Documentation Supporting Their Claims : XXXX has not provided any evidence validating the late payment or proving that the payment was late. 
Violations of Federal and State Laws : LoanDepots actions violate multiple provisions of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and Texas Finance Code. 
Non-Compliance with Industry Standards : XXXX failed to adhere to Metro 2 reporting guidelines and e-OSCAR dispute resolution protocols, which require accurate reporting and proper handling of disputes. 
LoanDepots Failures and Legal Violations : XXXX. Failure to Validate the Disputed Late Payment Relevant Laws Violated : FCRA 1681s-2 ( b ) : Requires furnishers to investigate disputes and correct inaccurate information.

Texas Finance Code 392.202 : Requires debt collectors to investigate and correct disputed information. 
Details : XXXX failed to validate the alleged late payment or provide any documentation supporting their claim. 
Payment records submitted by me clearly show that the payment was made on XX/XX/XXXX, within the grace period, yet XXXX continues to report the payment as late. 
XXXX. Failure to Conduct a Reasonable Investigation Relevant Laws Violated : FCRA 1681i ( a ) : Requires furnishers to conduct a reasonable reinvestigation of disputed information. 
FCRA 1681e ( b ) : Requires furnishers to ensure the maximum possible accuracy of reported information.

CFPB Regulation V ( 12 CFR Part 1022 ) : Requires furnishers to investigate disputes and ensure accurate reporting. 
Details : XXXX investigation was insufficient, as it relied solely on their internal records and did not address the evidence I provided. 
XXXX failed to review the grace period terms in the loan agreement, which clearly demonstrate that the payment was made on time. 
XXXX. Failure to Correct Inaccurate Information Relevant Laws Violated : FCRA 1681s-2 ( b ) : Requires furnishers to correct or delete inaccurate information. 
Texas Finance Code 392.304 : Prohibits furnishing false or misleading information about a consumer debt. 
Details : Despite being notified of the error and provided with evidence, XXXX has failed to correct the inaccurate late payment on my credit report. 
XXXX continues to report the false information to Experian, causing ongoing harm to my credit. 
XXXX. Failure to Provide Documentation Supporting Their Claims Relevant Laws Violated : FCRA 1681g : Requires furnishers to provide consumers with access to the information used to validate a disputed debt.

FDCPA 1692g : Requires debt collectors to validate debts upon request.

Texas Finance Code 392.202 : Requires debt collectors to provide documentation supporting the validity of disputed debts. 
Details : XXXX did not provide any documentation validating the late payment, such as proof of when the payment was received or processed. 
This lack of transparency violates my rights under federal and state laws. 
XXXX. Non-Compliance with Metro 2 and e-OSCAR Standards Relevant Standards Violated : Metro 2 Compliance Standards : Require accurate and complete data reporting to CRAs.

e-OSCAR Dispute Resolution Protocols : Require furnishers to properly handle disputes forwarded by CRAs. 
Details : XXXX failed to ensure that the information reported to CRAs was accurate and compliant with Metro 2 standards. 
XXXX likely mishandled the dispute through the e-OSCAR system by failing to provide sufficient evidence to validate the late payment or correct the inaccurate reporting. 
XXXX. Violations of Texas Finance Code Relevant State Laws Violated : Texas Finance Code 392.304 : Prohibits false or misleading representations in the collection or reporting of debts. 
Texas Finance Code 392.202 : Requires debt collectors to investigate and correct disputed information.

Texas Finance Code 392.101 : Requires debt collectors to maintain a surety bond filed with the Texas Secretary of State.

Details : LoanDepots reporting of a false late payment constitutes a misleading representation of my debt, violating 392.304. 
XXXX has not provided proof of their surety bond, as required by 392.101. 
Impact of LoanDepots Actions : XXXX failure to resolve this issue has caused significant harm, including : Credit Damage : The inaccurate reporting has negatively impacted my credit score, making it difficult to obtain loans or credit at favorable terms. 
Financial Harm : The inaccurate reporting has caused undue financial stress and potential loss of opportunities. 
Emotional Distress : I have spent significant time and effort trying to resolve this matter, with no resolution from XXXX. 
Requested Actions : To resolve this matter, I request that LoanDepot take the following actions : Immediate Deletion of Inaccurate Information : Immediately delete the XX/XX/XXXX late payment from Experian and any other CRAs LoanDepot reports to. 
Provide written confirmation of the deletion within 30 days of receiving this complaint. 
Full Validation of the Alleged Late Payment : Provide documentation proving the validity of the reported late payment, including : Proof of when the payment was received and processed. 
Evidence that the payment was late, despite being made on XX/XX/XXXX, within the grace period. 
Corrective Measures and Compliance : Provide proof of compliance with Metro 2 and e-OSCAR standards. 
Provide copies of XXXX policies for investigating disputes and ensuring accurate reporting. 
Proof of Surety Bond : As required by Texas Finance Code 392.101, provide proof of the surety bond filed with the Texas Secretary of State. 
Attachments Included : Formal Demand Letter ( XX/XX/XXXX ) : Outlining LoanDepots violations and demands for corrective action. 
Payment Records for XXXX and XX/XX/XXXX : Showing that the XX/XX/XXXX payment was made on XX/XX/XXXX, within the grace period. 
Credit Report from Experian : Showing the inaccurate late payment. 
XXXX Response to Previous Dispute : Highlighting their failure to validate the alleged late payment or correct the error. 
Conclusion : XXXX failure to ensure accurate reporting, conduct a reasonable investigation, and provide validation of the alleged late payment violates federal and state laws and industry compliance standards. Their continued reporting of inaccurate information to Experian has caused significant harm to my creditworthiness and financial well-being. 

I respectfully request the CFPB to investigate this matter, enforce compliance with applicable laws, and ensure XXXX corrects the inaccurate reporting. 

Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation