Consumer complaint received 2024-02-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
wells fargo is again being corrupt about a mortgage. We are in a fraudulent foreclosure with wells fargo and logs legal group after wells fargo refused and rejected a check for {$5500.00} to catch up on 4 months of missed payments of $ XXXX due to my mother 's extended XXXX XXXX illness and then death. Wasn't there mortgage protection for XXXX XXXX victims? 

Receipts, photos and proof are in the document attached. 

wells fargo has certain paths it follows for creating foreclosures. Two are to stop mortgage statements keeping mortgage holders in the dark about their account status and rejecting payments attempting to catch up on missed payments. It is probably in the manual wells fargo created to assist employees in forcing foreclosures. 

https : XXXX This was done to us. We stopped receiving statements. Once we discovered the issue, 4 payments had been missed. A payment was sent but our payment was rejected, all other attempts have been rejected or refused and we are having our home taken even after good faith attempts to correct the 4 months of missed payments and later to pay off the mortgage. 

The home is being targeted because it is an old house in an area of new upscale development. Developers have tried to pressure my mother into selling. 

XX/XX/XXXX, a sticker from a company, XXXX, was put on our door. No one at the company could or would assist. Then we were illegally locked out of our home by XXXX  changing the locks and putting on a lockbox. The home is still legally ours. The home was also trashed and numerous items were stolen from inside and outside of our home. XXXX still will not assist or return phone calls. 

On XX/XX/XXXX, a police report for burglary was written as we are still the owners. We will be pursuing XXXX  for burglary. No one was given permission to break into our home, change the locks, put a lockbox on the door or remove items from the property. 

My attorney filed a motion because of the lockout but on Friday, XX/XX/XXXX, during the case management court date, wells fargo attorney with logs legal group, did the legal loophole thing saying HE didn't lock us out. The truth is his client, wells fargo did. The judge believed the half truth/lie and ignored the part about us being locked out. 
This should be illegal. logs legal group attorney basically lied to the judge who believed him. How is this legal? Nothing in the courtroom was done about us being locked out. 

I have been trying to pay off the mortgage but payments have been rejected or refused. Wells Fargo wants our home and has targeted us. 

I wanted to pay off the {$27000.00} mortgage. 
The property is now worth {$170000.00}. 
logs legal group & fees are over {$30000.00} which is more than owed on the mortgage. 

Attached is a timeline with proof, photos and copies of receipts. 

Please help me. I have tried to do the right thing after my mother 's extended XXXX  XXXX illness and death but I am stopped every time by wells fargo and logs legal group deception. Four payments were missed and all good faith payments attempts were refused or rejected. I would like to pay off the entire mortgage but am not being allowed. 

Wells Fargo is known for being corrupt and committing fraud. I need to stop them from stealing our home. 

Please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation