Consumer complaint received 2025-02-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: KEYCORP
State: MA

Complaint narrative:
I walked into the onsite KeyBank in XXXX Massachusetts XX/XX/year> at XXXX XXXX. to withdraw {$4000.00}. I went through the verification process twice. The teller started counting my money. the branch manager started asked where I was getting the money, what I was going to do with it, and where I worked.

I told them that I wouldn't provide that information, that it was none of there business. They said for being rude and they refused to let me withdraw it.

I went to the attached ATM to withdraw the money and was told that I was exceeding my card limit. At this point I called to have the limit increased to {$8000.00} which I was told they did. The amount on the atm and my avalable amount to withdrawal was immediately lowered to XXXX by the branch staff. I am now being humiliated and abused with my own money. 

I went to XXXX XXXX through. I was told they couldn't process my request, because it was over XXXX XXXX The first person told that, that day, im sureXXXX  I turned to my daughter and said that it was XXXX ridiculous that I couldn't cash a paycheck. 

Then I went back inside where I was denied again because I had refused to answer their questions and had cursed, though it wasn't even directed at them or in the build. It was in my own car in a private conversation with my daughter. 

They refused to let me withdraw money without a legitimate reason. 

I called to complain. They said they couldn't do anything. 

I had no money to visit my family. 
No money to looks at cars with my son. 
No money for thanks giving dinner. 
No money to sent people shoping to get deals. 
I got more pain and my anxiety disorder is going wild. 
Called back today. My limit is now decreased to XXXX XXXX My family and I have been bullied, humiliated, XXXX  with my own money. Denied financial stability from my own money. XXXX and XXXX XXXX  out the window. And they are still messing with me, my family, and my finaces.. because they didn't like they answer to questions they should not have asked in the first place. 


Every federal and private security training, that most of the work force gets, is about restricting information. We are told The individual is responsible for their privacy. 

A lobby open to the public, where I already provided enough info to identify my account, is not the best place to go over more personal and finachal info. I would not do it at XXXX. I wouldn't do it in any lobby, that is open to the public. It ignores almost every basic security principle. Cant verify. Cant maintain it. Cant keep it private. XXXX keep it honest. No training says protect your data in areas accasable to the public, except the key bank lobby. It is educated, but suspicious, to not do it. Even on the bank web site, it says to protect your data. 

A ged and a name tag is not a finachal advisor or security expert. It is a bad system. 

I understand needing to fill out a withdrawal slip with a check box... employment, personal, other. As ; the info would be optional, but still allow the option of visibility. 

I was denied the use of my own property, because i wouldn't tell somone how I was going to spend it? They said they denied me because saying " I wasn't going to answer '' was rude... with No other reason? Even if suspect, suspect of what? Spening my money frivolousley? 

Currently, They changed my atm limit down to XXXXXXXX XXXX and have no record of who did it. No notice, consent, permission, or awarness.They can't manage the data they have and they want more? I am for sure going to try to sue for damages. I was abused with my own money, with out a liget reason. 

As you defend your clients that are getting scammed by bad actors, just please be be aware, the issue can be solved with the loss of inalienable rights. 

I only needed a two numbers to transfer almost XXXX XXXX. No verification and no reason. XXXX have a optional feature that checks your transfers agenst insured institutions to make the transfers them selves insured. 

There are a XXXX better ways to protect people without interference of there rights and securities. 

I should be able to access my property and use it, as long as it's for legal reasons. They continue to abuse me and my account.

Company response to consumer: Closed with explanation