Consumer complaint received 2025-02-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: VA

Complaint narrative:
Disputed the charge of {$46.00} to XXXX XXXX XXXX XXXX  XXXX  on XXXX XX/XX/XXXXXXXX XXXX with BarclayCard.us. 
This was a refundable deposit for a XXXX timeshare tour ( sales presentation ) ; the refund transaction has yet to be completed ( note the XXXX in the description ). 
XX/XX/XXXX XXXX XXXX XXXX XXXX  DEPOSIT {$46.00} This is a typical practice of all XXXX resorts to take a deposit to ensure scheduled attendance at a sales presentation but those deposits are routinely released within a day of completing the tour. 
I discovered the charge when it showed up on my XXXX statement and called the Tour Office to request correction on XXXX XX/XX/XXXX ( the day that I left the resort ). After speaking with a representation on the tour desk, I expected the charge to be reversed. 
It has not been reversed ; therefore, I am disputing it. 
Background : - In addition to sending a letter on XXXX XX/XX/XXXX, I have called the toll-free number on XXXX XXXX  XXXX, XXXX  XX/XX/XXXX, and XXXX XX/XX/XXXX - On the XXXX XX/XX/XXXX call, I was told that I needed to send additional documentation on why I believe that the charge is invalid and should be refunded - I told the agent that XXXX XXXX  XXXX uses a tablet to schedule the tour and process the credit card transaction that serves as a deposit ( no receipt is ever provided )- I told the agent that this is the normal process to ensure that people that make a reservation to attend a tour/presentation actually attend o While attending a presentation, the tour desk processes a refund that typically posts the same day or the day after o The tour desk also processes the gift or incentive for attending the tour - At XXXX XXXX XXXX, our incentive was XXXX XXXX Rewards points o I paid the {$46.00} XXXX deposit on XXXX XX/XX/XXXX ( the day that we checked in to the resort and scheduled the tour ) o I received an email from XXXX Rewards XXXX on XXXX XX/XX/XXXX, right after completing the presentation and signing out at the desk that provide the link for the XXXX Rewards Points ( Encl 2 ) o The Redemption Code was XXXX o I redeemed the bonus on XXXX XX/XX/XXXX o The XXXXXXXX XXXX posting was XX/XX/XXXX XXXX Premium Bonus XXXX o This email that provided the XXXXXXXX XXXX points is proof that I attended the presentation on XXXX XX/XX/XXXX- We have done 3 presentations the last 12 months, while traveling to XXXX XXXX XXXX, as shown from the extracted transaction history from the Barclay website : XXXX XXXX Resort Location Date Amount Points XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXT for the XXXX XXXX XXXX deposit, the credit was processed within 1 day of the attending the tour ( and receiving the gift/incentive I really dont understand what else I can provide to document the standard XXXXXXXX XXXX XXXX process of taking a deposit when scheduling a tour and refunding that tour deposit right after the tour is completed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief