Consumer complaint received 2025-01-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
Hello, How are you? My name is XXXX XXXX and I bank with Wells Fargo. On XX/XX/year> I had the most awful experience in customer service by one of your managers located at XXXX XXXX XXXX, XXXX, GA XXXX. Initially I went to the bank to cash a payroll check a check by the way i have cashed before with this bank, previously before that, when I cashed this check i did so in my business bank account, as of now my business account is over drafted, so i wanted to cash the check in my other account due to financial hardship first of the year. The associate initially who cashed my check was pleasant, he made XXXX dollars available that day and told me the rest would be available tomorrow. Here is where the problems began, I asked for a paper check. I was told that paper checks are a XXXX  a piece and come in sums of XXXX. This associate who seemed fairly new needed the help of the manager to override something in the system to order me a check. From there she began to go over my account, an account that i have had for years and started telling me about nsf fees, overdraft fees, i was never made aware of, she told me my card was closed and that enraged me because i used that same card to cash my check before she came to help the teller. she told me after looking at me in my face, scanning my card, looking at my id and verifying that the address on the check matched the address on my id, that she would rerun my check, place a new hold on my check for several days, and only make XXXX dollars available to me at the start of the new year, due to it looking suspicious. This is a time of the year where bills need to be paid after the XXXX season. I had contemplated whether I would report her or just write it off as a bad experience and just withdraw what business I have there since I am clearly not valued by her as a customer, or a consumer regardless of my bank account status. Alas, today I looked in my account and i was told that tomorrow my funds would be available, but the problem is the amount on hold after all of the drama is {$20.00} dollars short of what I am supposed to receive. It may not seem like a lot, but its the principle. My check was XXXX, minus XXXX dollars that was made available, that should be XXXX but i also got paper checks so even if you minus {$3.00} that should not be my balance. At least i should be at XXXX, but i had a positive balance in that account so that still doesn't make sense. I have been threw a lot and someone maliciously being petty and mean, and willfully not paying attention to detail in order to further spite a less than peaceful interaction is not appreciated, but rather disappointing that, that's her disposition. At the end of the day all I want is my XXXX dollars back, and to pay off my business account so I can transfer my business elsewhere.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation