Consumer complaint received 2016-10-31 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: WELLS FARGO & COMPANY
State: IL

Complaint narrative:
Re : open case number : XXXX Dear CFPB! 
I am in receipt of your email where you shared Wells Fargo bank response to my complaint telling you that they need more time to " finalize research ''. 
" Due to pending litigation, we have n't yet established contact with XXXX XXXX. We 're waiting for our counsel to provide an update about the request. We 'll need additional time to ensure we are able to address the concerns brought to our attention and provide a response. We appreciate your patience as we finalize our research ''. 
Wells Fargo bank lied to you as usual, including their false statement that they haven 's established contact with me. Wells Fargo bank INTENTIONALLY AVOID any contacts with me, in violation of Consent Judgement of XXXX XXXX, XXXX and National Mortgage Settlement. During more than 4 ( Four ) years I received a binder-worth of absurd runarounds from Wells Fargo bank, including the most recent letter sent to me on XXXX XXXX, XXXX by Wells Fargo bank robo-signer " XXXX XXXX '' where she informed that " we need more time to complete our research ''. 
XXXX XXXX mailed me exactly the same letters on XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX ; XXXX XXXX, XXXX. 
According to a XXXX XXXX XXXX Wells Fargo Bank, XXXX XXXX, Wells Fargo & Co is instructing its workers to deceive customers about lost deeds or other missing documents ( in other words, tell them to lie ). According to the lawsuit, XXXX and others received emails instructing them not to tell customers about situations " where we have a lost contract, deed, any type of document, really, but especially when it relates to securing a property. '' The email told the employees " to say that we need to do further research or something similar. '' See attached. This evidence brings to light why from XXXX to the present time I have received a binder 's worth of runaround letters advising me that ASC " need to do further research. '' Wells Fargo bank and their lawyers intentionally lie and refuse to provide any answer since my foreclosure case is a text-book fraud and Wells Fargo bank rely on its connections with certain corrupt judges and public officials whom they expect to cover for Wells Fargo bank and stonewalled Wells Fargo bank 's criminal activities in their Courts. I have substantial material evidence about judicial and public corruption in my case, and this is why Wells Fargo bank was able to succeed in their extortion. I have all reasons to believe that Wells Fargo bank and their lawyers, XXXX XXXX XXXX, are engaged in a bribery scheme to certain judges. 
I am a XXXX veteran XXXX. Returning to civilian life, I found myself the victim of Wells Fargo 's wrongful foreclosure filed on XXXX XXXX, XXXX, or almost immediately after Wells Fargo and XXXX, XXXX agreed to comply with the Government 's Orders. During last four years, not once have I received any assistance from Wells Fargo Bank, even after I repeatedly request them to review my foreclosure. I 've been subjected to endless bureaucratic and XXXX XXXX committed by our country 's agencies as they 've failed me as a veteran, and a citizen. Again, I have never received a substantive response to my case - every single response is a runaround letter. 
I respectfully request your Office to use its authority to cease Wells Fargo Bank 's abuses and order Wells Fargo to comply with its promises under the Settlement and compensate me {$110000.00} AS PROMISED, plus {$3.00} mil for all other damages, also as promised by the President and Wells Fargo bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed