Consumer complaint received 2024-11-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: CITIBANK, N.A.
State: NV

Complaint narrative:
Okay I have Citibank is my bank and I went to deposit my step daughter's tax check into my account I it was over $XXXX  so I could not do it online deposit so I called them and asked him how I would go about depositing the money being that the nearest branch is two and a half hours from me I work in XXXX so it was close a lot closer when I got off of work still was about 35-40 minutes but I took the drive when I got off of work at XXXX XXXX  and they told me I could go into the branch or deposit it at the ATM so I went and she signed it over to me it was correct I had the guy go over it on the phone with us when we were doing it that work for the 1-800 number there so I went and deposited the check it showed up as it was going into my account everything is perfect I go home check the account again everything's perfect so I went to bed that night or that or early XXXX  XXXX  and got up for work and didn't think anything of it went to work and then on my way home I had to get gas why wouldn't tried my debit card and was denied so I called the bank and asked him finally what they actually went home I can't get into my own banking I can't get my account any of my information or any of the money I had an account which I need some putting a hold on a check I've done this with bank or I've done this with Citibank going on 8 years for 24 to 48 hours there's inconvenient but yeah XXXX  bucks in my pocket and I put in my gas tank it was fine so the next morning was I was off I called them around XXXX  see if I can help them with any information that we make you know just go easier and they decided she told me right then that they're closing my account in 60 days what do you mean it's 60 days what's going on with the money in my deposit never and the money that I already had in the account this is my bill money they told me that they were first thing they told me was that they were going to send the IRS check back to the IRS and they would issue me a new or issue us a new one so I can go through this headache all over again I said you can't do that it was a deposit you guys accepted the ATM or not you give me the check back and I'll go cash it somewhere else they said no they can't do it they are going to give it to the IRS like whatever so I called back a little bit later and ask to speak to a manager my new none of these people speak English as a first  your language and or have no compassion for anything except for what they're told to do so the next person I spoke with proceeded to tell me that they are going to send the check back to my daughter and it was like we can't do that that's another pretty person it's not in here it's signed over from her to me as the payee she left to go home she lives in XXXX  California I live in Nevada she has XXXX  kids she comes down once a year she made a special trip for the check because it was going to help her with their bills and you know everything like that being a mama XXXX  kids doesn't get around much so ask him what I can do they told me they need to her ID my ID and everything like that so I fax them a letter the information that came with the IRS stuff the tax return and my ID all it was notarized neither we can't get down to a branch together we don't live near each other sorry fax it to them like they asked and I have not heard anything I tried to call him and apparently they put a new Block offices and they used to only have to give my social the last four of my debit card and my phone password and they would pull up my account and I could go get a hold of the fraud department or I can get a hold of and talk to him about the account and everything well now they're not taking that they have to have a full account number card number Social Security number phone password and it was just getting completely stupid if you don't want to take my business bye give me the money that was in my account and I'll go elsewhere don't say you're going to hold my money for 60 days I didn't have the account long enough to you even write a check on it it let alone do anything else what is the reason for a 60 day hold I can't go 60 days without the money I'll be homeless I only have the one bank account I it wasn't even a large check it was XXXX my paycheck during the summer hits that I don't understand why they close my account I've been with them since the XXXX  I'm an army veteran I had Citibank through my XXXX  career my father and my grandmother has Citibank my sister we've been using them for three generations I don't understand how they can get away with something like this it undercuts are faith in Banks or deposits we're supposed to deposit money just simulate the economy but I'm not going to do it for them to just take it I work hard for my money this is ridiculous the time frame that I've gotten I'm going to be homeless with my boy my wife and my roommate come in I need help the check wasn't for it cleared that that Tuesday in my bank account it has been sitting there since from the last time I spoke to a Citibank employee and she was part of the fraud department also got a regular Banker to tell me the same my account balance was XXXX  at time of closing

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation