Consumer complaint received 2026-01-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Bridgecrest Acceptance Corporation
State: FL

Complaint narrative:
Bridgecrest.com Account # XXXX Name on Acct : XXXX XXXX XXXX Address : XXXX XXXX XXXX # A XXXX, FL XXXX XXXX SS # XXXX I am filing this complaint regarding ongoing auto loan servicing errors by Bridgecrest, including improper payment application, unauthorized reversals, failure to apply a principal-only payment as instructed, improper interest accrual, and incorrect recalculation of my required monthly payment. 

I have been attempting to resolve this matter directly with Bridgecrest since XX/XX/XXXX, and I formally submitted a Notice of Error on XX/XX/XXXX. The issue remains unresolved. 

Detailed Timeline and Facts My contractual monthly payment is {$640.00}, due on the last day of each month. 
On XX/XX/XXXX, I made my regular monthly payment of {$640.00}, which posted to my account. 
On XX/XX/XXXX, I explicitly instructed Bridgecrest to apply : {$580.00} as my regular monthly payment, and {$60.00} as a principal-only payment. 

Bridgecrest initially reflected this allocation, showing : A {$580.00} principal-only payment, and A {$60.00} normal payment on XX/XX/XXXX. 

However, Bridgecrest then reversed and reclassified these payments without my authorization, including : Reversal of the {$580.00} principal-only payment Reversal of the {$60.00} payment Reversal of the {$640.00} payment Reposting the funds in a manner that eliminated the principal reduction entirely On XX/XX/XXXX, additional reversals and repostings occurred, further obscuring the payment history and negating the principal-only payment. 
As a direct result : My principal balance was not reduced as instructed Interest accrued as if no principal payment had been made My payment history became inaccurate and misleading I made my XX/XX/XXXX payment in the amount of {$580.00} on XX/XX/XXXX. 
Because Bridgecrest failed to honor the principal-only payment and improperly reversed payments, my XX/XX/XXXX payment was incorrectly recalculated back to {$640.00}, despite my prior instructions and payments. 

Errors Identified Failure to properly apply a principal-only payment as instructed Unauthorized reversal and reclassification of posted payments Improper interest accrual resulting from delayed and incorrect payment application Incorrect recalculation of future payment amounts Inaccurate account history and ledger entries Harm Caused Loss of the principal reduction I explicitly requested Excess interest charged Artificial inflation of my required monthly payment Significant time and stress attempting to resolve this issue since XX/XX/XXXX Resolution Requested I respectfully request that the CFPB require Bridgecrest to XXXX Correct my payment history to reflect permanent application of the {$60.00} to principal as originally instructed Recalculate interest accurately and credit any excess interest charged Provide a full payment application ledger, including posting dates, reversal dates, and daily interest accrual calculations Confirm in writing that : My account is not delinquent No negative credit reporting has occurred as a result of these servicing errors My future payment amount has been corrected accordingly Supporting Documentation I am attaching : Screenshots of my payment history and reversals Copy of my Notice of Error sent to Bridgecrest on XX/XX/XXXX Proof of payments made I have acted in good faith and made repeated efforts to resolve this matter directly with the servicer. I appreciate the CFPBs assistance in ensuring my account is corrected accurately and promptly. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation