Consumer complaint received 2018-02-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Selene Finance LP
State: NJ

Complaint narrative:
I have been going back and forth with my mortgage company Selene Finance for a very long time as I try to resolve my missed mortgage payments with them. I finally decided to just try and do a short sale and listed my home. We presented Selene with a couple of excellent offers that matched the market value but Selene would not accept these and has instead set a foreclosure auction date. I recently became aware of the fact that there are new homeowner assistance programs for borrowers with GSE loans backed by XXXX XXXX. I have asked Selene to review me for these programs and have cancelled out the short sale. Instead of working to review me for these programs, Selene has moved to sell my home I have owned for 30 years. I deserve a chance to be considered for these XXXX XXXX programs, and can't understand how or why Selene would obstruct my access to them. Additionally, Selene Finance has failed to offer mediation through the state of New Jersey as an option to resolve a dispute like this. I found out that they are required to offer this option so that an independent third party can intervene. Once again, Selene is not giving us access to these options. 

My problems began several years ago. I worked as a self employed XXXX XXXX XXXX  for nearly 30 years. I was diagnosed with major health issues and this led me to have cut down on my hours. In that same time frame, my bank account was frozen because of irregular activity. I had an international account and someone had gained access and was illegally withdrawing money. As a result my account was frozen. It took me a long time to straighten this out and as a result I fell behind three payments on my mortgage. I began trying to work this out with XXXX XXXX at that time. It was a mess and then they went out of business and the loan was transferred to XXXXXXXX XXXX who I tried to negotiate with. Then it went to XXXX, then to XXXX then back to XXXX and now it is with Selene Finance. Every time I was making progress towards a resolution my loan would get transferred and this has continued on for a long time. I have wanted to fix this problem and try and resume making payments but continue to run into issues from the lenders I have to deal with to make this happen. My concern at this time is that there are several new homeowner assistance programs that are available for borrower 's with GSE loans backed by XXXX XXXX. Selene Finance has not allowed me access to these programs and has not given me a chance to be considered for any options. I tried to sell the property as a short sale as Selene suggested for close to a year but they kept rejecting good offers. At this time I am very frustrated with Selene Finance and I want to be reviewed for ALL homeowner assistance options. Although I am XXXX and retired, I do receive a monthly XXXX disbursement as does my wife. We also have a tenant who shares our home with us. I believe we have sufficient income to make a reasonable mortgage payment if Selene would work with us.

Company response to consumer: Closed with explanation