Consumer complaint received 2024-08-15 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Sunlight Financial LLC
State: TX

Complaint narrative:
XXXX XXXX ( The Seller ), Sunlight Financial ( Holder of The Installment Loan ), and XXXX XXXXXXXX XXXX XXXX The Lender ). Loan Number : XXXX Amount $ XXXX With Interest Over 25 Years. I AM A VICTIM OF FRAUD. FRAUD IS OUTSIDE THE SCOPE OF ARBITRATION. I HAVE BEEN SUFFERING THIS HARM SINCE XX/XX/XXXX WHILE MY CONSUMER RIGHTS CONTINUE TO BE VIOLATED. I am filing this second complaint in direct response to Sunlight Financial dispatching XXXX XXXX XXXX doing business as XXXX XXXX XXXX ) XXXX to visit my home and perform a site survey. After speaking with the technician on XX/XX/XXXX I informed him that Sunlight had not notified me of any such order and I don't need a site survey I want the system removed. He shared with me that Sunlight requested the site visit to look over the system and get it up and running. THIS IS NOT AN OPTION. The status update of my original complaint number is XXXX filed XX/XX/XXXX Sunlight is still investigating with no mention that they were dispatching XXXX to do a site survey when XXXX did not do a proper site survey or pull a required permit from the XXXX XXXX XXXXXXXX, TX before attaching the defective solar panel system to my roof. If Sunlight wants to do a site survey to verify the documents that were presented proving the defective incomplete installation and the less-than-acceptable workmanship they are welcome to coordinate that task with me. But, again, I WANT TO MAKE IT CLEAR BEYOND ANY DOUBT THAT I STAND BY THE FACT THAT I AM A VICTIM OF FRAUD! THIS FRAUD COMMITTED BY XXXX XXXX, SUNLIGHT FINANCIAL AND XXXX XXXX XXXX Consequently, I DO NOT WANT TO CONTINUE THIS ONE-SIDED AGREEMENT. This is just another example of the abuse that I have suffered at the hands of XXXX XXXX, Sunlight Financial, and XXXX XXXXXXXX XXXX for a year now. Sunlight Financial is continuing to exercise control over this situation attempting to take away my voice. XXXX XXXX caused this problem and they should be held accountable for the loan, not me. My consumer rights are being violated in public view. I have the right to protection from fraud, deceptive business practices, and a defective product. I have the right to safety and the right to choose whether I want to continue doing business with companies that have committed fraud against me. I DO NOT WISH TO CONTINUE DOING BUSINESS WITH THESE COMPANIES IN ANY CAPACITY. Therefore, I have secured a company to detach and dispose of the panels and replace my roof. I will provide XXXX and Sunlight with an estimate by XX/XX/XXXX. I was given no warning that the system was attached to my roof without securing the junction boxes, exposed wires, and insecure panel connections. I had to discover all of the problems on my own. I made several attempts to XXXX and Sunlight to no avail. THEREFORE, THE REMEDY THAT I EXPECT IS FOR XXXX, SUNLIGHT FINANCIAL, AND XXXX XXXXXXXX XXXX TO CANCEL THE LOAN IN MY NAME, REMOVE THE SOLAR PANELS FROM MY ROOF, RESTORE MY ROOF TO ITS ORIGINAL CONDITION, REMOVE ALL NEGATIVE REPORTS FROM MY CREDIT, RETURN MONEY THAT I HAVE PAID ON THE LOAN AND CONSIDERATION FOR PAIN AND SUFFERING.

Company response to consumer: Closed with explanation