Consumer complaint received 2025-01-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/XXXX I made an in person appointment at Truist bank with XXXX leader XXXX XXXX XXXX. During the account oppening, XXXX made a mistake spelling my name he wrote XXXX instead of XXXX ( I noticed this mistake after I got home since I was not given the chance to review this information during the account opening process due to XXXX being rush as he had another appointment coming up ). XXXX had a copy of my driver license to gather all of my information during the account opening. 
That same day I deposited XXXX money orders for {$500.00} each that I received from my aunt as payment for some funds I lent her. 

Inmmidieately after I noticed the mistake spelling my name I called XXXX and informed him of the mistake, he said he would fix it and asked me to come by the bank to sign new paperwork with the accurate spelling of my name. Which I did in the next few days. 
on XX/XX/XXXX I received a Notice of exception hold that said all {$2500.00} I deposited were on hold. 
Later on XX/XX/XXXX I received an overdraft notice for {$500.00}, Truist Bank said that XXXX of the XXXX money orders, the one ending on XXXX seemed to be altered or ficticious. They did provided me a copy of the money order that I was able to provide to XXXX and verify this money order was not altered and request a replacement money order. ( This process takes 25 days and it cost {$25.00} for XXXX to do this ) at this point I was tracking there was an issue with XXXX money order and contacted the Issuer of the Money order to get it resolve. 

Then on XX/XX/XXXX Truist bank Locked my account and sent me a letter saying they will close my account and break any relationship with me, based on the previous incident returning XXXX money order and me having to pay {$25.00} and wait 25 days I was ok with parting ways with Truist bank. I asked what would happen with the balance in my account, {$2000.00} and they initially said I would received a check in the mail. since receiving this notice, I called Truist bank every week asking where are my {$2000.00}. In my last conversation with Truist on XXXX XXXX / XXXX almost 45 days after I open this account Truist bank said my funds are being withheld for being ficticious, I requested a printed copy of the remaining XXXX money order equivalent to {$2000.00} so that I can contact XXXX XXXX They said they can not provide me any documentation nor will tell me what entity is holding my funds. I have a recording of this conversation where Truist representative does not give me any options to get supporting documentation for me to contact XXXX and get my money back. 
I submitted a complaint to the FDIC shortly after this call, On XXXX XXXX FDIC guided me to submit a complaint with the CFPB as you will be the appropiate entity to help me resolve this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief