Consumer complaint received 2026-04-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: SOFI TECHNOLOGIES, INC.
State: GA

Complaint narrative:
I am filing this complaint regarding SoFi Banks handling of my dispute and the subsequent closure of my account, which I believe was improper, inadequately investigated, and potentially retaliatory. Since XX/XX/year> I have been charged by XXXX on a recurring basis approximately every two weeks for a service or membership that I never started or authorized. From that same date, I have been in continuous communication with SoFi disputing these charges and attempting to resolve the issue. Despite my repeated efforts and the ongoing nature of the unauthorized withdrawals, SoFi has continued to deny my claims. At the same time, XXXX has continued to withdraw funds from my account, causing ongoing financial harm. I have spoken directly with XXXX, and they confirmed that SoFi has never attempted to contact them regarding this matterno phone calls, no emails, and no outreach of any kind. This raises serious concerns about whether SoFi conducted any meaningful or reasonable investigation into my dispute. I have provided clear and sufficient evidence showing that I was never supposed to be charged, including communications and documentation supporting my claim. However, SoFi has repeatedly denied my dispute without properly addressing the evidence I submitted. I have also requested that SoFi provide a clear explanation as to why my dispute continues to be denied and why they have refused to contact the merchant directly, but I have not received any meaningful or transparent response. Upon further follow-up, I contacted SoFis XXXX XXXX XXXX and was informed that my account was closed as a result of the dispute I filed. While the account closure is concerning, my primary issue is the continued loss of my funds and SoFis refusal to conduct a proper investigation. Under Regulation E ( 12 CFR 1005.11 ), financial institutions are required to conduct a reasonable investigation, including reviewing all relevant information. Based on the facts, it appears : - SoFi failed to conduct a reasonable investigation as required by federal law - No attempt was made to contact the merchant ( XXXX ) - My submitted evidence was not properly reviewed or considered - My dispute has been repeatedly denied without sufficient explanation - My account was closed after I exercised my legal right to dispute unauthorized transactions Additionally, this situation has caused significant emotional and mental stress on me and my family. The ongoing unauthorized charges, combined with the lack of resolution and loss of access to my account, have disrupted my financial stability, affected my work, and created hardship in my daily life. I want to be clear that while the account closure is an issue, my primary concern is recovering my money and ensuring that SoFi fulfills its legal obligation to properly investigate my dispute. I am requesting the following : - A full and proper reinvestigation of my dispute in compliance with Regulation E - A detailed explanation of why my claims have been denied despite the evidence provided - Clarification as to why SoFi failed to contact the merchant - Immediate reimbursement of the unauthorized charges - A clear and documented justification for the account closure I am seeking a fair resolution and expect this matter to be handled in accordance with applicable federal consumer protection laws.

Company response to consumer: Closed with explanation