Consumer complaint received 2025-02-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: FIRST FINANCIAL BANCORP
State: KY

Complaint narrative:
So had a credit card with first financial bank and also had personal account s well use my credit card to rent a car when I return the car my credit card was charged by the car rental place and also my personal card was also charged by the rental company. I contested it put in a double charge. They ended up closing my account in XXXX. Never give me a reason why I said my claim was denied due to fraudulent activity. They close my account. In XXXX and then allowed the rental car company to come back and charge me XXXX and something more dollars on my credit card that was a secured credit card for {$1000.00}. My balance was XXXX on the secured credit card but whenever they made the charge of. {$5000.00} without my acknowledging it or even asking me about that big of a charge, they just allowed them to charge me and sent me the bill no questions no notifications so this was in XXXX all this happened after this had happened. I didnt know what to do about it. They reported it to my credit and then they closed the account supposed. checking account well XXXX XXXX around and I get a notification in the mail and it stated I havent got no notifications from this bank at all. I get a notification in mail and it stated that I verbally made a payment over the phone XX/XX/XXXX out of this account that was supposed to been closed in XXXX I made a payment to {$1000.00} payment towards my credit card the same credit card that was charged the XXXX and something dollars from the rental car company so now Im trying to figure out how could I made {$1000.00} payment out of an account that is supposed to be closed so Ive reached out and got in contact with First Financial several times about the fraudulent charge that was charged my card by the rental car company for XXXXXXXX XXXX  dont understand that at all, but they allowed him to charge my card didnt tell me nothing about it didnt notify me or nothing and they close my account after being double charged for XXXX something dollars on the same rental car place so now theres been money taken out of an account because I got the thing saying that on XX/XX/XXXX. There was a payment made out of this account for XXXX bucks towards the credit card back payment for one I didnt have {$1000.00} credit limit my credit limit. My credit was I had {$1000.00} an account and my credit limit was even whenever they close my account next thing I know I havent gotten no money back from them. They kept my XXXX dollars for the credit card and then said that they close my account in XXXX but ended up my account aint been closed because theyre still payments being made out of it to this credit card without my authorization without my acknowledgment first financial bank and enterprise rental car then on top of that my information was leaked in the data breach on XXXX. There were several of other lakes that I was involved in that Im aware of, but not really thought much about it. Theres things being done on my accounts that Im not aware of charges being made money being taken out. XXXX XXXX XXXX XXXX was all my stuff leaked out on XXXX XXXX XXXX. XXXX just Id like for my Id like for some help on my on my credit lotta inquiries on my credit that I didnt inquire about XXXX charges that that Im that I didnt do so yeah this is a lot. Theres a lot of stuff on my credit that needs fixed due to whatever this is just one case will start with this one Thank you. Please help me remove all negative due to my info was breeched

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation