Consumer complaint received 2025-04-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OR

Complaint narrative:
I called my XXXX XXXXXXXX a fifth third bank, chosen by my employer as a means to receive my pay heck stated about 4 years ago. My issue starts XX/XX/XXXX, I notice there are a slew of charges I did not make pending on my account as soon as I notice I call my bank to inform them please do nit process I did not make these charges. They cancel my card and inform me that I can file a dispute so I say yes. I answer all there questions about my card never leaving me and I don't give out my pin number. They order me a new card tell me it will be XXXX to XXXX business days for a new one. I inform them this moenynso used for my bills I need it to make my.mrotgage payment. THEY PROCESS XXXX OF THESE TRANSACTIONS. XX/XX/XXXX amount XXXX credited back XX/XX/XXXX XXXX ( credit ) XXXX ( credit ) XXXX ( denied ) XXXX ( cred ) XXXX XXXX ( denied ) XXXX ( denied ) XXXX ( denied ) XXXX ( denied ) XXXX ( denied ) XXXX ( denied ) XXXX ( denied ) Explaination will be sent in the mail. They mail me a form to fill out asking me questions about the charges. Mind u I called the XXXX before they chose to process these charges I did not make. Never gave me a explaination just that they decided to credit back late XXXX a couple charges and none of the rest. They never shoudl ha XXXX processed them. 
Friday XX/XX/XXXX. I use my card at XXXX for my job and at the check out first time I have used my card in weeks. I look at my app at about XXXX XXXX and notice about XXXX charges to XXXX XXXX I don't even use XXXX XXXX  never have. I call them explain I hadn't used my card and I must have been XXXX XXXX again they cancel my card ask me some questions and say they file dispute. I again state these are pending. What do I need to do call the police or what I cant afford to lose my.mortgsage money again. The lady says I was using prfainlanguage and threatens to hangup and nit help me Charges processed are XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I calm down the best I can.a nd we complete the process. I lol at my account today XXXX of the XXXX charges is dispute pending the rest are denied. These chatges equal about XXXX XXXX. I also asked what about the ones from XXXX  still pending she said no they are not pending I said funny they tell me they are she said no they were denied and a letter was sent. I said yes a letter XXXX which iw as advised I could contest and press further I fill out the form and mailed back cooperating with any investigation they need help with. I can't understand how they can continue to process a pending payment if I inform them I did not make these charges I again XXXX if I XXXX to file a report with the police or what. She is not form this country so I don't thinks he understands the deficit these amounts cause me. I live paycheck to paycheck recently just finalized bankruptcy and I ha XXXX XXXX  moeny to afford a XXXX in my mortgage. It's food moeny it's power XXXX  XXXX this money is dog food and gas for my family my child and grandchild these funds are not play momey I desperately need these funds. 
I am so irate with the way this process XXXX asked for a corporate number she started they don't give that number that's he would transfer me but they are closed now for the weekend I doubt that this XXXX  a corporate headquarters here or that they know what it is like to constantly be missing necessary money for bills

Company response to consumer: Closed with monetary relief