Consumer complaint received 2023-10-08 00:00:00
Product: Credit card — Store credit card
Issue: Problem when making payments — Problem during payment process
Company: TD BANK US HOLDING COMPANY
State: VA

Complaint narrative:
I consolidated all my credit debt at the end of 2022. My bank paid off the remaining balance to TD BANK, who held my XXXX XXXX account. TD BANK then canceled my automatic payments without notifying me in any form. They then allowed XXXX to continue charging a XXXX XXXX  monthly insurance charge. They NEVER notified me that they canceled my auto payment, so when I received a statement each month I assumed it was taken care of, by the system that I had set up ahead of time. After being royally screwed over by this credit company, I understand that I should have been more proactive in making sure the auto payment processed, but I find it completely unethical, crooked, shady, that they can cancel my automatic payments without notifying me. I have had Auto payments set on everything for years. This missed payment is NOT my fault, bc if the credit company had notifed me that they CANCELED MY AUTO PAY, I would have made sure to make the payments myself. Not only that, but when another account of mine slipped to just 30 days late due to recent financial hardships brought on by this credit crisis, that creditor called me, texted me and emailed me immediately. TD BANK did not even try to get in contact with me. They did this very much on purpose. I had enough money, the credit card company just didn't do a very good job on their end to collect it. In fact, they literally prevented themselves from collecting it by canceling payments. it was done intentionally, like retaliation, to try to collect interest bc I paid off the account EARLY. I know XXXX XXXX and XXXX did similar to their customers. I believe that is what TD BANK did to me, something shady and unethical. After my debt consolidation, my credit score was XXXX. After TD BANK canceled my auto pay, it dropped to XXXX. It's been 10 months since TD BANK RUINED MY LIFE, and my credit score is only back to XXXX. I worked hard my entire adult life to build a good credit score, my mother always told me I would never be good with money and I'd probably have horrible credit, so I did it to spite her. This is completely unfair and has severely negatively impacted my life. I can't even afford to finance a car because of how high interest rates are for my credit score. I've been rejected for a school loan because of the one missed payment from XXXX. Everything I need to do in my life to get out of this horrible personal situation I'm in, has been halted because of this one failure to communicate from TD BANK. ive spent the last 10 months trying to dispute it with them and get a 'GOOD FAITH ' removal, but they just keep saying the information is valid and are being real jerks. I try to call and their system hangs up. I email, and it takes a long time to get the same stonewall response. This isn't right. And it's not fair, and I don't deserve this black mark. Hopefully someone here can help me, but at the very least, if you have the option to NOT finance or not do anything with TD BANK, don't do it, choose another lender.

Company response to consumer: Closed with explanation