Consumer complaint received 2025-08-13 00:00:00
Product: Mortgage — FHA mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: M&T BANK CORPORATION
State: FL

Complaint narrative:
In XX/XX/XXXX, following the Presidential FEMA disaster declaration for Hurricane Helene, I was granted a disaster-related mortgage forbearance by XXXXXXXX XXXX XXXX  At the time the forbearance began, my mortgage was current. 

On XX/XX/XXXX, XXXX XXXX notified me that servicing of my FHA loan would be transferred to Manufacturers and Traders Trust Company, doing business in Florida as M & T Bank effective XX/XX/XXXX. 

In a nutshell, I was granted a forbearance from XX/XX/XXXX and ending XX/XX/XXXX, 12 months. Under the forbearance it was agreed that payments would be suspended and that no delinquency status would be reported to the credit bureaus during the forbearance periods. Not only was this in the writing forbearance, but this was in also pursuant to HUD XXXX XXXX, FHA policy, and protections applicable to disaster relief. 

Despite this, on XX/XX/XXXX M & T Bank reported my account a 180 days past due to the major credit agencies. 

I disputed this with XXXX XXXX XXXX XXXX multiple times. In each instance, M & T Bank verified the incorrect reporting and refused to correct it, demonstrating knowing and intentional misconduct. 

I also sent numerous messages to M & T Bank through the online account messaging system regarding this. M & T Bank ignored each message and request, further evidencing intentional misconduct. 

Since XX/XX/XXXX, M & T Bank has attempted to collect the debt from me over 50 times, despite the FHA loan being in approved forbearance, including sending USPS letters, making frequent phone calls, and displaying account-past-due pop-up messages every time I logged into the online account stating : Important Alert Account Past Due. Your account is currently 30+ days past due. Please make a payment to bring your account current Any information obtained may be used toward debt collection M & T Bank reporting violates Consumer Data Industry Association Metro 2 standards, which require the AW Affected by Natural Disaster code, and instead used Metro 2 code 84 ( 180 days late ) and added comments indicating account in forbearance, and deferred Payments intended for borrowers not in compliance. M & T Bank reporting also violates HUD Handbook 4000.1, which requires a mortgage
e to suspend delinquency reporting for any borrower granted disaster-related forbearance who is otherwise performing as agreed.

M & T Bank actions also violate the Fair Credit Reporting Act and the Fair Debt Collection Practices Act.

At the time M & T Bank reported my account to the major credit agencies, I had perfect credit reports. 

As a direct result of M & T Bank conduct, my credit scores dropped significantly, making it more difficult and costly to obtain credit, likely resulting in denial of future credit opportunities, less favorable loan terms, higher interest rates, and increased insurance premiums. I also suffered emotional distress, loss of sleep, mental anguish, diminished intimacy, confusion, XXXX, embarrassment, reputational harm, headaches, XXXX XXXX XXXXXXXX, and persistent fatigue. I lost valuable time and incurred expenses disputing the incorrect information, missed business opportunities, and endured strain on personal and family relationships. 

The actions of M & T Bank are knowing and willful.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation