Consumer complaint received 2025-01-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Following my dispute with Experian on XX/XX/year>, they concluded their investigation on XX/XX/year>. The results were as follows : Account Status : Experian continues to report the account as charged off with a balance of {$4900.00} written off and {$4900.00} past due as of XX/XX/year>. 
Classification : The account remains flagged as a potentially negative item on my credit file.

Creditor 's Request : Experian indicated that the credit grantor ( XXXX XXXX ) may not know how to contact me regarding this matter and advised that I reach out to XXXX  XXXX directly. 
Key Issues : Despite my clear assertion that I did not authorize or personally guarantee this account, neither Experian nor XXXX XXXX has provided : Proof of Authorization : No original signed agreement or written contract demonstrating that I authorized or agreed to open this account in my name.

Evidence Supporting Verification : Experian has not provided any documentation or detailed explanation of how they verified the accuracy of this account, as required under FCRA Section 611 ( a ) ( 6 ) ( B ) ( iii ).

Without such evidence, the continued reporting of this account as a personal liability is both inaccurate and unlawful under the Fair Credit Reporting Act ( FCRA ).

Violations of FCRA : The actions by Experian and XXXX XXXX demonstrate several violations of the Fair Credit Reporting Act ( FCRA ) : Failure to Conduct a Reasonable Investigation ( FCRA Section 611 ( a ) ( 1 ) ( A ) ) : Experian did not adequately investigate my dispute, as they failed to provide any proof or documentation supporting their claim that the account is accurate.

Failure to Disclose Verification Procedures ( FCRA Section 611 ( a ) ( 6 ) ( B ) ( iii ) ) : Experian did not provide a clear explanation of the verification process, including the source or contact information for verification.

Failure to Ensure Accurate Reporting ( FCRA Section 623 ( a ) ( 1 ) ( A ) ) : XXXX XXXX has not demonstrated that the reported information is accurate and has failed to provide a signed agreement or other proof of authorization.

Improper Reporting of a Business Account ( FCRA Section 604 ( a ) ) : Reporting this business account on my personal credit file without evidence of my authorization violates permissible purpose standards.

Continued Reporting of Charged-Off Account as Delinquent ( FCRA Section 623 ( a ) ( 1 ) ( A ) ) : The ongoing reporting of late payments on a charged-off account is both inaccurate and misleading.

Failure to Provide a Permissible Purpose ( FCRA Section 604 ) : A business account with no personal guarantee has no permissible purpose to appear on my personal credit file.

Inadequate Validation by the Furnisher ( FCRA Section 623 ( b ) ( 1 ) ( A ) ) : XXXX XXXX has failed to provide proper validation of the account during Experians reinvestigation process.

Failure to Accurately Report Account Status ( FCRA Section 605 ( a ) ) : The continued reporting of delinquency beyond allowable timelines violates the FCRAs requirements for accurate and timely updates.

Impact on Me : Experians decision to maintain this inaccurate information on my credit report has caused : A significant decline in my credit score, restricting access to financial opportunities.

Emotional and financial hardship due to the unresolved and unnecessary stress caused by this reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation