Consumer complaint received 2024-04-03 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
I am writing to file a formal complaint regarding the handling of my account by Chase Bank, and to bring to your attention the concerning circumstances surrounding recent incidents of mail theft within our XXXX XXXX community. As a victim of these gruesome activites perpetrated against my account, I have encountered significant challenges in seeking resolution and support from Chase Bank. 

On multiple occasions, unauthorized online transactions were conducted in both my name and that of my family, purportedly originating from mail stolen from our community mailbox. Despite promptly reporting these instances to Chase and disputing the charges, the bank 's response has been inadequate and unsatisfactory. 

In addition to the online transactions, I fell victim to a phone spoof scam call where I unwittingly provided my card number to an individual posing as a representative of Chase Bank. Despite my efforts to rectify the situation and seek assistance from Chase, my account was abruptly closed without proper communication or opportunity for clarification. There where some transactions I did recognize but I had to dispute unfortunately due to me having issues with the merchant. 

The closure of my account, compounded by the misleading communication from Chase via text message detailing they were closing my account, has left me feeling helpless and vulnerable. Furthermore, the dismissive and unsupportive attitude I encountered when attempting to address my concerns with Chase 's branch personnel only served to exacerbate my distress.

Moreover, I am deeply troubled by the pattern of similar complaints I have discovered online from other Chase customers who have experienced unexplained closures of their accounts. This suggests a systemic issue within Chase 's operations, which warrants an intervention from the Consumer Financial Protection Bureau. 

Furthermore, I believe that my experience is also indicative of potential XXXX discrimination as an XXXX XXXX, as I felt that my concerns were not taken seriously or addressed with the gravity they deserve. This further underscores the need for impartial oversight and accountability within the banking industry to ensure fair treatment for all consumers, regardless of background and not biased business practices. 

I urge the Bureau to conduct a broader inquiry into Chase 's practices concerning account closures and other customer complaints to safeguard the interests of all consumers. 

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue. As banking discrimination is widely known in the industry and affects individuals from all XXXX backgrounds, I am deeply troubled by the lack of acknowledgment or seriousness regarding my concerns as an XXXX XXXX banking customer. Therefore, I have made the decision to terminate my relationship with Chase Bank and file this complaint to shed light on the unethical treatment I have experienced, including the unethical holding of my money in my savings account to cause future pain and suffering as a customer at their own leisure. I requested that Chase Bank cease all future communication with me, given the discrimination and humiliation I have faced on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/year> and I spoke with an inside branch employee that didn't care to assist me as much in XXXX XXXX. It is my hope that by speaking out, others will not endure similar injustices from chase bank and I hope chase do learn proper communication with customers all of this would have properly settled and handled correctly if they communicated with me providing information without closing the account dishonestly as I have been a loyal customer to chase bank for years. My only request is for Chase to release my funds from my savings account without further delay, allowing me to move forward from the difficulties I have encountered with the bank. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation