Consumer complaint received 2025-07-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem accessing account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA

Complaint narrative:
Yes capital one has been holding onto my funds illegally, after i already verified my account in 8 verification methods that were all submitted and verified successfully, wasting my valuable time and playing games, when I got diagnosed witXXXX XXXX XXXXXXXX and do not have time to spare. I verified XXXX trial deposits, my ID, my social, and external account XXXX way call, my proof of address, my XXXX, XXXX, and XXXX, and XXXX federal taxes through XXXX XXXX XXXX XXXX, my UBI number for my business, my social security number, my phone number verification, to the point where now I have succeeded at all, they don't even have one more verification method available on their end, and stated on their website, it specifically states in their polices and conditions, and as well is documented in many different federal laws...... All an account holder needs to accomplish, to be fully verified, unless another issue with the account comes up, which there hasn't been any issue, nor, was there even an issue in the XXXX place, is to pass 2 forms of identity verification, relating to the account holders account and personal financial information. So now, this is them being prejudice against me, for assumptions and accusations, that are opinionated, instead of statements and facts, or properly identifying an account holder, as stated in the ECOA- ACT. Now, this has been nothing, but possibly a racial conflict of their own towards me, which is in violation of several, and I mean several many others federal laws, regulations, and ACTS, that has now took some of my very valuable last moments in my life due to time limited, due to XXXX XXXXXXXX, leading to a lawsuit of nothing but violating my account holders rights, setforth by their own terms and conditions. Meaning 100 % harassment. They have been harassing me and not releasing my funds, and as well have been lying to me and stealing from me, by informing me of illegal misleading information on interest rates, to my savings personal account XXXX, that I opened up with them on false beliefs that they gave me as documented statements on the real actuality on their interest rates going into my account by agreeing to bank with them in the XXXX place, before they wrongfully restricted my account, overly verified me, me passing successfully, and them still taking away my last very precious moments I have on this planet with them. This is something that has gone way too far and the clock is ticking on my life, like a ticking time XXXX. If it isn't resolved, im putting XXXX XXXX down on several lawyers, and court fees to sue for millions, due to one 's life and time.......... well...... let 's just say.......... there isn't one thing in the world that is more valuable than ones time, especially if the time is being abused by false accusations of harassment due to prejudice or racial conflicts that I have no control over, who my parents were, and what race I was born to become, but havent had one criminal offense throughout my whole entire life. So there judgements will be noticed and I have the American right to be heard as a legal XXXX citizen, XXXX

Company response to consumer: Closed with explanation