Consumer complaint received 2026-07-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
STATEMENT OF GROSS OPERATIONAL FAILURE : This complaint is a comprehensive filing detailing the total personal, operational, and financial destruction forced upon me by XXXX XXXX XXXX XXXX failure to secure my funds and resolve a documented account takeover. For at least the past 5 years, I maintained an immaculate financial profile with a credit score consistently above XXXX. Because Wells Fargo systematically bypassed their own explicit XX/XX/XXXX identity theft security protocols and opened unauthorized joint accounts without my signature, criminals successfully siphoned {$20000.00} of my life savings and hard earned money as a single working healthcare provider. THE DESTRUCTION OF MY TIME & LOST PRODUCTIVITY : Wells Fargo has entirely stolen my productive life and time for nearly four months. I have been forced to spend dozens of agonizing hours trapped in physical branches and on international phone lines while traveling out of the country. According to my official XXXX XXXX XXXX call logs, my average call with Wells Fargo lasts 45 minutes, with my longest logged call lasting an astonishing FOUR HOURS. This represents a catastrophic loss of personal and professional productivity, completely upending my life to perform the basic administrative tracing that Wells Fargos own multi-billion-dollar security systems failed to do.COMPREHENSIVE CREDIT DEFAMATION AND FINANCIAL STRANGULATION : The prolonged, wrongful withholding of my {$20000.00} completely depleted my liquid cash reserves. This forced me to undergo the exhausting process of uprooting my entire financial life to switch bank accounts to protect my remaining assets. Because my long-standing, automated bill payments were deeply embedded in the compromised Wells Fargo system , this forced transition caused a massive disruption to my bills.As a direct, proximate result of Wells Fargo withholding my money, I have suffered devastating collateral credit damage : My credit score has plummeted below XXXX for the first time in a decade.My overall available credit limits have been drastically decreased across multiple institutions.An unrelated, major credit card account has been involuntarily closed due to forced late marks.Negative derogatory reports have been splashed across my credit monitoring systems.A damaging negative mark has been placed on my home mortgage account.None of this ever would have occurred had Wells Fargo simply honored their own security agreements or protected my funds.LOSS OF SECURITY AND SEVERE EMOTIONAL TRAUMA : Wells Fargos gross negligence has completely shattered my baseline sense of personal and financial security. I have been forced into a state of exhausting, constant vigilance, tracking account profiles daily just to stop the bank from allowing further unauthorized address changes. The psychological trauma of watching my financial reputation be systematically defamed by this bank 's incompetence has inflicted severe mental, emotional, and physical stress, requiring professional medical therapy to address the ongoing trauma. The full extent of the lasting harm to my health and credit remains unknown.RESOLUTION DEMANDED : Immediate return of my stolen {$20000.00}. This does not include the money transferred out of my solo savings.- all this has been detailed in separated claims with XXXX, dollar-for-dollar financial restitution for all out-of-pocket late fees, interest penalties, international phone roaming fees, and unreimbursed therapy expenses incurred addressing this crisis.A formal corporate letter of rehabilitation issued by Wells Fargo directly to XXXX, XXXX, XXXX, my mortgage lender XXXX and my credit card issuers explicitly stating that all payment disruptions, delinquencies, and account closures were the sole, direct result of bank-confirmed fraud and Wells Fargos operational negligence.Financial compensation for the immense loss of my productive time, including the hours documented on my XXXX XXXX XXXX phone logs and forced branch visits.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief