Consumer complaint received 2024-05-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Lien release
Company: Mr. Cooper Group Inc.
State: TX

Complaint narrative:
Hello Consumer, Financial Protection Bureau, I am writing with updated information to add to my current complaint regarding the serious issue of mortgage fraud involving XXXX XXXX XXXX  Rushmore Loan Management Service, LLC a.k.a Rushmore Servicing, now comes XXXXXXXX XXXX and Nationstar Mortgage LLC, also known as Mr. Cooper, which I have recently uncovered. These entities have fraudulently modified my XXXX home equity loan contract and deed of trust and unauthorized changed the dates and start over a new loan on my property without my knowledge or consent, and XXXXXXXX XXXX XXXX is not taking responsibility for their part in the fraud even though I have documentation proof that they are involved. 
During my XXXX XXXXXXXX bankruptcy proceedings, I was required to provide proof of my mortgage contract on XXXX separate occasions : XX/XX/XXXX, and XX/XX/XXXX. Upon review, I have discovered that my home equity loan contract and deed of trust were unlawfully modified, with the dates altered on the original loan and deed of trust documents. These fraudulent modifications were carried out by XXXXXXXX XXXX the lender, in collusion with Rushmore Loan Management LLC, the servicer also known as Rushmore Servicing. 
It is important to highlight that I have never taken out a loan with XXXXXXXX XXXX XXXX Rushmore Servicing, Wintrust Mortgage, or Nationstar Mortgage LLC Mr. Cooper. Despite this, these entities have somehow managed to associate themselves with my property, and property tax, leading to unauthorized and fraudulent claims against it. This is a clear case of mortgage fraud that needs to be addressed immediately to prevent any further unlawful actions and to protect my property rights. 
To summarize, the key points of this fraudulent activity are as follows : Unauthorized Mortgage Claims : Rushmore Servicing, XXXX XXXX and Nationstar Mortgage LLC ( Mr. Cooper ) have falsely associated themselves with my property, even though I have never taken out a loan with any of these entities. 
Fraudulent Document Modifications : My home equity loan contract and deed of trust have been altered, with the dates changed to misrepresent the original loan and deed documents. This was done by XXXXXXXX XXXX and Rushmore Loan Management LLC.

Brand Confusion : Rushmore Servicing and Mr. Cooper are brand names for Nationstar Mortgage LLC, further complicating the identification and addressing of the fraudulent activities. 
I respectfully request a consultation to investigate this matter urgently and take appropriate actions to rectify the situation. The fraudulent claims against my property must be nullified, and the entities involved should be held accountable for their actions. 
Please let me know if you require any further information or documentation from my end to assist in your investigation. I am committed to ensuring that justice is served and that my property rights are fully protected. 
Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation