Consumer complaint received 2024-10-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Continental Finance Company, LLC
State: MI

Complaint narrative:
To Whom It May Concern, I am submitting this formal statement and complaint regarding the reporting of multiple, inaccurate late payments on my VERVE credit card account issued by Continental Credit Services. Despite maintaining compliance with all payment obligations on this account, I have found that Continental Credit Services has been reporting late payments erroneously.

I want to emphasize the illegal nature of this reporting as per the following federal statutes and regulations : 1. **15 U.S.C. 1681 ( 2Xi ) ** : This provision mandates that all consumer reporting agencies, furnishers of credit information, and relevant entities ensure that all reported credit information is accurate. False reporting of late payments violates this federal mandate.

2. **15 U.S.C. 1666 ( b ) ** : This law clearly states that creditors are obligated to correct billing errors upon notification, which includes any disputes related to incorrect charges, erroneous reporting, or any other billing inaccuracies. My requests for correction have gone ignored by Continental Credit Services, reflecting a complete disregard for this statute.

3. **12 C.F.R. 1026.13 ( Billing Error Resolution ) ** : This regulation obligates creditors to investigate, promptly resolve, and rectify any billing disputes reported by a consumer. I have made multiple attempts to resolve this issue directly with VERVE, XXXX, XXXX, and XXXX to no avail, indicating systemic non-compliance with federal billing error resolution requirements. 


These erroneous late payments have significantly impacted my credit report, despite my proactive steps to rectify this matter. After attempting resolution directly with VERVE via email to their back office per their instructions on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX disputing the inaccuracies also with XXXX, XXXX, and XXXX, I have yet to see any correction to my credit file. I made on time payments all of the months they are reporting late. XXXX and XX/XX/XXXX XX/XX/XXXX I sent Payment in the form of a bill of exchange via registered mail they claimed that they did not receive it for 2 months despite my provided tracking number. They then admitted that they did receive them but would not honor that method of payment. So XXXX and XXXX payments were made on time with standard checks which were accepted and applied which reflects on the statement I received however they are still reporting that they did not receive payment for XXXX and XXXX as well. 


I expect immediate action to address this issue, as well as the removal of all incorrect late payment records from my account. This complaint is submitted with the full expectation that CFPB will conduct a rigorous investigation to enforce compliance with the relevant statutes and to ensure that Continental Credit Services rectifies its ongoing unlawful reporting practices.

Thank you for your immediate attention to this urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation