Consumer complaint received 2026-02-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
I submit this complaint against GoodLeap LLC for engaging in unfair and deceptive acts or practices in connection with a consumer solar loan, in violation of 15 U.S.C. 45.

GoodLeap financed a residential solar system installed by two separate solar contractors, both of which are now out of business. At the time the loan was originated, I was represented that the solar installation included warranties covering the solar panels, roof work, and labor, and that these protections were part of the overall transaction. However, I was never provided written documentation identifying the warranty terms or any party responsible for honoring those warranties after the installers ceased operations.

The solar system is not operating at full or expected capacity. When I contacted GoodLeap to seek assistance or remedies, I was informed that GoodLeap is only a loan company and does not provide solar service, maintenance, or replacement providers. This position is inconsistent with the representations made during the sales and financing process and leaves me obligated on a loan for a system that is materially underperforming with no meaningful warranty coverage. 

In addition, I was misrepresented material facts regarding the financial benefits of the solar installation. I was told that I would receive a substantial tax credit or tax benefit that would significantly offset the cost of the system and the loan. This representation was a key inducement to enter into the financing agreement. I never received the promised tax benefit, and the representations made to me were inaccurate or misleading. 

Further, the loans interest structure and amortization were not clearly or adequately disclosed. I recently learned that the loan accrues recurring daily interest, a material loan term that I was not made aware of at the time of origination. Despite making payments for approximately five years, my principal balance has been reduced by only approximately {$4000.00}, which is inconsistent with a loan represented as having a 2.99 % interest rate. This raises serious concerns regarding undisclosed finance charges, misrepresentation of loan terms, and the true cost of credit. 

As a result of GoodLeaps conduct : I remain financially obligated for a solar system that is not performing as promised I have no effective warranty coverage despite representations to the contrary I was induced into the loan through misleading statements regarding tax benefits Material loan terms, including interest accrual and amortization, were not properly disclosed I believe GoodLeaps actions constitute unfair and deceptive acts or practices under 15 U.S.C. 45, and I respectfully request that the Consumer Financial Protection Bureau investigate this matter. I am seeking appropriate relief, including but not limited to a review of the loans disclosures, interest calculations, representations made at origination, and GoodLeaps role in financing non-functional solar systems without ensuring adequate consumer protections.

Company response to consumer: Closed with explanation