Consumer complaint received 2025-11-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
Complaint Description ( Detailed Narrative ) Between XX/XX/XXXX and XX/XX/year>, I fell victim to a sophisticated romance-investment hybrid social-engineering fraud ( FBI IC3 classified ) involving prolonged emotional manipulation, fake investment platforms ( XXXX XXXX XXXX ), fabricated profit dashboards, and real-time coercion. 
Under continuous psychological pressure and deception, I was coerced into initiating the following transfers from my Bank of America account : {$11000.00} to Strike ( serviced by XXXXXXXX XXXX XXXX ) {$15000.00} wire transfer to XXXX ( serviced by XXXX XXXXXXXX XXXX ) XXXX  and related wallets {$6100.00} to fraudulent platforms XXXX XXXX  and related wallets ) Total loss : {$32000.00} Critically, Bank of America itself detected multiple red flags : The bank blocked my outgoing wires multiple times as suspicious The fraud department personally called me to verify the transactions I was invited to a local branch for an in-person verification meetingDespite these clear indicators of potential fraud, and despite having direct verbal and in-person contact with me, Bank of America approved and released over {$26000.00} in wire transfers. 
At the time of the banks calls and branch visit, I was under active, real-time coercion by the criminals who were monitoring my phone and communications. They had pre-scripted my responses and threatened that any deviation would result in permanent loss of my investment. I repeated their exact words : I am buying XXXX myself, no one is forcing me. 
This is textbook coerced customer misrepresentation, explicitly recognized as invalid by : XXXX XXXX XXXX XXXX XXXX ( XXXX ) CFPB Supervisory Highlights on Social Engineering Fraud Electronic Fund Transfer Act ( Regulation E ) definition of unauthorized electronic fund transfer ( 15 U.S.C. 1693a ( 12 ) ) Bank of Americas own actions blocking transactions, calling me, and conducting an in-person branch interview prove they had actual knowledge of suspected fraud, yet failed to protect me and released the funds anyway. This constitutes negligent failure to prevent scam-induced transfers when red flags and direct customer contact were present. 
I have already : Filed a detailed fraud claim with Bank of America Preserved 100 % of evidence ( XXXX  chats, fake dashboard screenshots, transaction records, XXXX XXXX scammer wallet addresses ) Filed a report with the FBI Internet Crime Complaint Center ( IC3 ) Submitted a comprehensive legal demand letter to Bank of America XXXX XX/XX/year> Bank of America continues to deny reimbursement, wrongly classifying these as authorized transactions despite overwhelming evidence of coercion and their own fraud detection actions. 
Relief Requested XXXX. Full reimbursement of {$32000.00} as these were legally unauthorized transfers under EFTA and CFPB guidance XXXX. Immediate supervisory examination of Bank of Americas handling of social-engineering fraud cases involving red-flag detection and customer coercion XXXX. A written response explaining why the bank released funds after blocking them and conducting in-person verification I declare under penalty of perjury under the laws of the United States that the foregoing is true and correct to the best of my knowledge.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation