Consumer complaint received 2025-08-22 00:00:00
Product: Debt collection — Payday loan debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Monterey Financial Services LLC
State: AL

Complaint narrative:
To Whom It May Concern, I am formally disputing the validity and the amount of the debt that XXXX has reported and/or transferred to XXXX XXXX for collection.

I previously filed a complaint with the Consumer Financial Protection Bureau regarding this account because XXXX incorrectly stated that I had not made payments. In reality, I was making regular payments until I lost my employment due to federal budget cuts. At no time did XXXX properly notify me or give me an opportunity to dispute or resolve the account before sending it to collections. 

Furthermore, I want to make it clear that I am not attempting to avoid my obligations. I have always maintained the integrity of paying what I owe, and as a federal employee, I take my financial responsibilities seriously. However, XXXX has failed to make consistent or meaningful contact with me. I was never provided with proper notice or an opportunity to dispute or resolve the account prior to it being sent to XXXX XXXX. The representatives claim that the account is XXXX days behind does not align with my payment history, and without a full accounting, I can not verify the accuracy of this statement. 

Most recently, a XXXX representative stated to me that my account is not being reported at this time, but that I am required to bring the account completely current by XX/XX/XXXX in the amount of over {$6000.00}. This type of demand, made without providing validation or accounting of the debt, is both misleading and coercive. 

This failure violates my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) : Under FCRA, 15 U.S.C. 1681i, I have the right to dispute any inaccurate or incomplete information, and you are required to investigate.

Under FCRA, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), XXXX may not furnish information to a credit bureau that it knows or should know is inaccurate. 
Under FDCPA, 15 U.S.C. 1692g, I have the right to request validation of the debt and dispute the amount.

Under FDCPA, 15 U.S.C. 1692e, XXXX XXXX is prohibited from using false or misleading representations, including misstating the amount owed or pressuring payment without proper verification. 

Accordingly, I demand the following : XXXX. A complete payment history on my account. 
XXXX. Written explanation of how the disputed balance was calculated. 
XXXX. Verification and validation of the debt in compliance with federal law. 
XXXX. Immediate correction of any inaccurate reporting to credit bureaus. 

Until proper verification is provided, XXXX and XXXX XXXX must cease all collection activity and refrain from reporting inaccurate information. Most importantly, this establishment should be investigated for fraud as it is extremely hard to make contact with them regarding this loan and this loan has ballooned from $ XXXX {$6000.00}. 

Please respond to this letter within 30 days, as required by law. 

Sincerely, XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation