Consumer complaint received 2025-01-02 00:00:00
Product: Mortgage — Manufactured home loan
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: 21ST MORTGAGE CORP.
State: TX

Complaint narrative:
I am writing to file a formal complaint against 21st Mortgage Corporation regarding their refusal to engage in good faith negotiations to resolve my delinquent account. Their actions have left me, a homeowner, in a position where my family and I are at risk of losing our home despite my repeated attempts to work out a viable repayment plan. 
Background Information I hold a mortgage account with 21st Mortgage Corporation under Account Number XXXX. Due to unforeseen financial difficulties earlier this year, I fell behind on my mortgage payments. As of XX/XX/year>, I am three months delinquent, with a total balance of {$3000.00} due. I have been diligently working to bring my account current and have proposed the following payment plan to the lender : Two months ' payment upfront to be paid immediately. 

Biweekly payments of {$500.00} until the remaining balance is resolved. 

Despite my willingness to work toward a resolution and my ability to demonstrate financial capacity to meet this plan, 21st Mortgage Corporation has refused to accept partial payments or discuss any alternative arrangements. Instead, they have insisted on full payment upfront, effectively dismissing my reasonable efforts to cure the default. 

Issues of Concern Failure to Negotiate in Good Faith : 21st Mortgage Corporation has not provided meaningful opportunities to work out a repayment plan despite my proactive outreach and willingness to resolve the debt.

Noncompliance with Texas Law : I am concerned that the notices I received, including the Notice of Default dated XX/XX/year> and subsequent correspondence, do not comply with Texas foreclosure laws, including the required timeline to cure the default. 

Predatory Practices : The lenders refusal to accept reasonable payments and their demand for the entire balance upfront places undue hardship on me as a homeowner. This practice does not align with industry standards for servicing delinquent loans. 

Emotional and Financial Distress : The companys lack of cooperation has caused significant emotional stress for my family and placed us in an unnecessary state of uncertainty. 

Attempts to Resolve the Issue I have made multiple attempts to contact 21st Mortgage Corporation via phone to resolve this matter. However, my efforts have been met with uncooperative responses, lack of flexibility, and no viable options to address the delinquency while staying in my home. 

Request for Assistance I kindly request the following actions be taken : Investigation : Conduct a formal investigation into 21st Mortgage Corporations practices and determine whether they are in violation of Texas or federal mortgage servicing laws.

Mediation : Facilitate mediation between myself and 21st Mortgage Corporation to ensure they engage in good faith negotiations to resolve the delinquency.

Loan Review : Require the lender to offer a repayment plan or forbearance option that aligns with reasonable industry standards.

Accountability : Hold 21st Mortgage Corporation accountable for any noncompliance with applicable laws or unethical practices. 

Supporting Documentation I have included the following supporting documents : Notice of Default dated XX/XX/year> Payment history detailing my delinquency and partial payments. 

Urgent attention to this matter to help me and my family avoid unnecessary displacement. My goal is to bring my account current and remain in my home while adhering to a fair and feasible repayment plan. 

Thank you for your time and consideration. I am available for any additional information or clarification needed to assist with your review of this case. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation