Consumer complaint received 2026-02-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
CFPB FOLLOW-UP COMPLAINT WRONGFUL LEVY AND RELEASE OF NON-DEBTOR FUNDS Wells Fargo Banks response to my prior CFPB complaint is materially deficient and misstates both the facts and the law governing levy execution. 

There is no dispute that the writ of execution was properly issued by the court and properly served by the XXXX Department. The XXXX has confirmed that the court documents are correct as written. The error occurred exclusively within Wells Fargos XXXX XXXX XXXX and approval process. 

Wells Fargo levied and released funds from a bank account belonging to a non-judgment debtor, based solely on a similar business name and shared address, without verifying the correct legal entity or XXXX. The levied account belongs to a separate corporation, with a distinct legal name, separate XXXX, and separate ownership. That entity is not named in the writ, has no legal liability, and has no association with the judgment debtors other than address similarity. 

Wells Fargo had sole possession of, and exclusive access to, the information required to prevent this error, including : The accounts legal entity name The accounts XXXX XXXX and authorized signer records Those records conclusively establish that the account does not belong to any judgment debtor. Despite this, Wells Fargo approved the levy and released funds from the non-debtor account. 

After being placed on notice of the mistaken identity and entity mismatch, Wells Fargo refused to correct the error and instead improperly directed me to the levying attorney and the XXXX Department. This is a misrepresentation of levy responsibility. The XXXX does not determine account ownership and can not issue a letter of error when a writ is valid. Account ownership verification is the banks duty, and the banks duty alone. 

XXXX XXXX position effectively admits that it relied on name similarity and address, rather than legal entity and XXXX XXXX, when approving the levy. That failure constitutes a wrongful levy, negligent execution of a legal order, and improper release of third-party funds. 

Wells Fargo has not denied that the entities are separate, has not explained why XXXX verification was not performed, and has not justified releasing funds from an account not named in the writ. Its response fails to address the core violation and instead attempts to shift liability away from the bank. 

Specific Violations and Failures Executed and approved a levy against a non-judgment debtor account Released funds without verifying legal entity ownership or XXXX Relied on name similarity and address rather than corporate identity Ignored notice of mistaken levy and failed to mitigate damages Misrepresented the role of the XXXX Department to avoid responsibility If Wells Fargo disputes any document attached, it must identify which document and what specific fact it contends is incorrect.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation