Consumer complaint received 2017-04-17 00:00:00
Product: Bank account or service — Other bank product/service
Issue: Making/receiving payments, sending money — 
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
JP Morgan Chase Bank   XXXX   XXXX   XXXX  for their Clients Good afternoon to all that are receiving this email.  Below is a horr ifying story I shared with family &amp; friends last night on  XXXX  &amp; other sources of media. Just a side note, I 've already gone to my local news about how  JP Morgan  Chase Bank does not protect their clients like they claim to. An  XXXX  call me a couple of days ago saying she 'll look into it &amp; do all she can to help me out &amp; recover my funds,  XXXX  days later she calls saying Chase will not help out &amp; I can file a complaint on the ftc.gov website. I 'm at a loss of a decent amount of money due to Chase Bank. The representative put me on the back burner for  XXXX  days, show  XXXX  empathy of my situation &amp; then calls me  XXXX  days later, beats around the bush &amp; then finally says  Chase  is n't helping out. My decision to proceed with this transaction was based upon the assurance from a Chase  XXXX   XXXX  rep repeating numerous times " everything is good, they check out, they 're a LEGIT dealership '' his exact words stated a few times.    XXXX / XXXX /  XXXX   my local news company is running a report of my interview about how poorly I 've been treated &amp; how  JP Morgan Chase Bank is just sitting in their multi-million/billion dollar office telling me tha t I 'm  XXXX .   I keep getting the run around from your institution, no one is comprehending a word I 've been saying, I the associates keep talking about things that are n't even relevant to my nightmare I 'm going with. I 'm besides myself right now on what to do, I keep hitting a dead end after another. I need for someone to read my story below &amp; take me serious &amp; who actually cares about customer service &amp; will go the extra mile for their client . JP Morgan Chase Bank Co. i s a huge financial institution &amp; I 've been a client of theirs for well over  XXXX  years, so it would be nice to be given professional business respect &amp; due your part into looking into things &amp; having my best interest.   I 'd greatly appreciate some sort of contact/response back via email &amp; or call back. Please restore my faith with this institution by showing me that someone with any kind of say so &amp; can make things happen without continuing to keep passing me off &amp; making me someone else 's problem.   ATTENTION FB FAMILY, PLEASE READ ...  XXXX    What I 'm about to share with you all really really pains me &amp; want everyone to be careful &amp; do your research before making purchases online.   I 've recently fallen victim to an online scam with a auto dealership in Alliance, OH which I had found through the  XXXX  website. The beautiful truck I had posted last week sharing with everyone what my new truck/baby looks like ended up being a huge scam &amp; was completely unaware of such a thing until I had wired them a $  XXXX  deposit.   My auto loan was/is with Chase Bank or  JP Morgan Chase Bank whatever they go by. After I was approved for my auto loan, a few a ssociates with the  XXXX   XXXX   XXXX  supposedly checked to verify the legitimacy of  XXXX   XXXX  Auto Sales which entailed of them checking their website, business license, &amp; dealers resale license. They all said everything was good,  XXXX  associate went as far as saying numerous times to me that everything looks good, they check out, &amp; they 're legit. After sending them my  XXXX  &amp; then not getting the rest of the documents that my bank was needing to cut them a check for the remaining balance, they were n't retuning my calls or emails, I contacted the  XXXX  in Ohio &amp; the woman I spoke with conducted a background check on them while I was on the phone &amp; found out that they 're in fact not a legit dealership, they 've operated under many different business names, she then contacted a friend friend of hers from the Attorney  XXXX   XXXX   XXXX  we found out that this group up scammers have been doing this for quite sometime &amp; are currently under investigation with the FBI along with my case now.

Company response to consumer: Closed with explanation