Consumer complaint received 2025-09-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NE

Complaint narrative:
Closed complaint was XXXX. Their follow-up was not substantial or corrective. 

Bank of America has not taken any initiate to fix the ability for anyone to easily make a principal only payment. They have taken several steps to make it incredibly difficult as well as no longer allow someone to respond or send a message. 

As well as they are not charging interest correctly on my RV Loan. That and in addition to the inablity to make a principal only payment easily is a huge concern to the general public.They tried to rectify the closed claim by saying they were going to allow mailed statements as that is how principal payments could be made. They than XXXX weeks sent me a generated email that put me back on paperless statements??? Again questionable. 

Here is the issue/major concern with my RV loan and I am sure if dug into further before a lawsuit is pursued by someone is more concerning for those that do not calculate everyday interest, principal payments, etc. 

They have given me no way to contact them by disallowing my online access to no longer create messages or reply to messages via their Inbox button. 

Here is my loan statement they would only mail to me. They said nothing can be sent digitally so this has all been hand typed and excessive research on this loan in excess of XXXX hours has been spent by me in an attempt to rectify all their mistakes. 

Effective Date Description Transaction Amount Principal Interest Fees Balance XX/XX/XXXX Amount Financed {$270000.00} {$270000.00} {$0.00} {$3200.00} {$270000.00} XX/XX/XXXX Regular Payment {$2600.00} {$610.00} {$1900.00} {$0.00} {$270000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$610.00} {$1900.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$1900.00} {$0.00} {$1900.00} {$0.00} {$270000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1300.00} {$1200.00} {$0.00} {$270000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1300.00} {$1200.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$1900.00} {$690.00} {$1200.00} {$0.00} {$270000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$2700.00} {$1300.00} {$1300.00} {$0.00} {$210000.00} XX/XX/XXXX Payment Reversal {$2700.00} {$1300.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$1900.00} {$580.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Principal Reduction {$720.00} {$720.00} {$0.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$1900.00} {$630.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$270000.00} XX/XX/XXXX Regular Payment {$1900.00} {$640.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$600.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$600.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1300.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1300.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$700.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$570.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1200.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$620.00} {$1300.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1300.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1300.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$760.00} {$1200.00} {$0.00} {$260000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$2000.00} {$920.00} {$1000.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$3100.00} {$2800.00} {$250.00} {$0.00} {$250000.00} XX/XX/XXXX Payment Reversal {$3100.00} {$2800.00} {$250.00} {$0.00} {$260000.00} XX/XX/XXXX Regular Payment {$1900.00} {$1700.00} {$250.00} {$0.00} {$250000.00} XX/XX/XXXX Principal Reduction {$1100.00} {$1100.00} {$0.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1400.00} {$1100.00} {$0.00} {$250000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1400.00} {$1100.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1400.00} {$1100.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$2000.00} {$1300.00} {$670.00} {$0.00} {$250000.00} XX/XX/XXXX Payment Reversal {$2000.00} {$1300.00} {$670.00} {$0.00} {$250000.00} XX/XX/XXXX Principal Reduction {$2000.00} {$2000.00} {$0.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$2600.00} {$2200.00} {$330.00} {$0.00} {$250000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$2200.00} {$330.00} {$0.00} {$250000.00} XX/XX/XXXX Principal Reduction {$2600.00} {$2600.00} {$0.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$5600.00} {$4300.00} {$1200.00} {$0.00} {$240000.00} XX/XX/XXXX Payment Reversal {$5600.00} {$4300.00} {$1200.00} {$0.00} {$250000.00} XX/XX/XXXX Regular Payment {$1900.00} {$0.00} {$1900.00} {$0.00} {$250000.00} XX/XX/XXXX Principal Reduction {$3600.00} {$3600.00} {$0.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$2600.00} {$1400.00} {$1100.00} {$0.00} {$240000.00} XX/XX/XXXX Payment Reversal {$2600.00} {$1400.00} {$1100.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$1900.00} {$600.00} {$1300.00} {$0.00} {$240000.00} XX/XX/XXXX Principal Reduction {$620.00} {$620.00} {$0.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$3600.00} {$3000.00} {$560.00} {$0.00} {$240000.00} XX/XX/XXXX Payment Reversal {$3600.00} {$3000.00} {$560.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$1600.00} {$1100.00} {$560.00} {$0.00} {$240000.00} XX/XX/XXXX Principal Reduction {$1900.00} {$1900.00} {$0.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$2000.00} {$880.00} {$1100.00} {$0.00} {$240000.00} XX/XX/XXXX Payment Reversal {$2000.00} {$880.00} {$1100.00} {$0.00} {$240000.00} XX/XX/XXXX Principal Reduction {$2000.00} {$2000.00} {$0.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$1600.00} {$0.00} {$1600.00} {$0.00} {$240000.00} XX/XX/XXXX Payment Reversal {$1600.00} {$0.00} {$1600.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$1600.00} {$200.00} {$1300.00} {$0.00} {$240000.00} XX/XX/XXXX Principal Reduction {$500.00} {$500.00} {$0.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$3600.00} {$2500.00} {$1000.00} {$0.00} {$230000.00} XX/XX/XXXX Payment Reversal {$3600.00} {$2500.00} {$1000.00} {$0.00} {$240000.00} XX/XX/XXXX Regular Payment {$1900.00} {$940.00} {$1000.00} {$0.00} {$240000.00} XX/XX/XXXX Principal Reduction {$1600.00} {$1600.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$100.00} {$100.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$250.00} {$250.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$24.00} {$0.00} {$24.00} {$0.00} {$230000.00} XX/XX/XXXX Payment Reversal {$24.00} {$0.00} {$24.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$24.00} {$24.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$1900.00} {$1000.00} {$890.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$500.00} {$500.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$1900.00} {$730.00} {$1200.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$1900.00} {$540.00} {$1400.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$2300.00} {$2300.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$1900.00} {$860.00} {$1100.00} {$0.00} {$230000.00} XX/XX/XXXX Principal Reduction {$1900.00} {$1900.00} {$0.00} {$0.00} {$230000.00} XX/XX/XXXX Regular Payment {$1900.00} {$910.00} {$1000.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$950.00} {$1000.00} {$0.00} {$220000.00} XX/XX/XXXX Principal Reduction {$1200.00} {$1200.00} {$0.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$630.00} {$1300.00} {$0.00} {$220000.00} XX/XX/XXXX Principal Reduction {$1000.00} {$1000.00} {$0.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$1100.00} {$780.00} {$0.00} {$220000.00} XX/XX/XXXX Principal Reduction {$1000.00} {$1000.00} {$0.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$570.00} {$1400.00} {$0.00} {$220000.00} XX/XX/XXXX Principal Reduction {$2000.00} {$2000.00} {$0.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$800.00} {$1100.00} {$0.00} {$220000.00} XX/XX/XXXX Regular Payment {$1900.00} {$960.00} {$1000.00} {$0.00} {$210000.00} XX/XX/XXXX Principal Reduction {$1000.00} {$1000.00} {$0.00} {$0.00} {$210000.00} XX/XX/XXXX Regular Payment {$1900.00} {$1000.00} {$960.00} {$0.00} {$210000.00} XX/XX/XXXX Regular Payment {$1900.00} {$940.00} {$1000.00} {$0.00} {$210000.00} XX/XX/XXXX Principal Reduction {$1000.00} {$1000.00} {$0.00} {$0.00} {$210000.00} XX/XX/XXXX Principal Reduction {$1000.00} {$1000.00} {$0.00} {$0.00} {$210000.00} XX/XX/XXXX Regular Payment {$1900.00} {$560.00} {$1400.00} {$0.00} {$210000.00} The first item has been a detailed, end-to-end audit of my loan shows my current balance should be approximately {$210000.00}, not the {$210000.00} they are reporting. This loan is at XXXX  %. 

Here is my list of discrepancies I have tried to bring to their attention over the last XXXX  years : XX/XX/XXXX Overcharge : Expected Interest ( for XXXX  days ) : {$1100.00} Actual Interest Charged : {$1900.00} Overcharge Amount : {$770.00} XX/XX/XXXX Overcharge : Expected Interest ( for 28 days ) : {$1100.00} Actual Interest Charged : {$1300.00} Overcharge Amount : {$220.00} Summary of my Claim A detailed audit of my loan has identified XXXX specific overcharges totaling {$1000.00}. This is the amount of my payments that was verifiably misapplied to interest instead of reducing my principal balance on XX/XX/XXXX, and XX/XX/XXXX. 

As a result of these errors, my loan balance is now overstated by a total of {$1000.00}. The additional ~ {$20.00} is the " domino effect '' the extra interest I have been charged since XX/XX/XXXX because my principal balance has been kept artificially high. 

I would like Bank Of America to review and justify these charges and balances, make it easier online to make a principal payment only, and make it so someone can actually message them online.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation