Consumer complaint received 2025-07-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: CIG FINANCIAL LLC
State: TX

Complaint narrative:
I am filing this formal complaint against AutoNation Finance ( formerly CIG Financial ) regarding a credit reporting dispute tied to a payment extension agreement. 

I entered into a verbal and written agreement with a representative from AutoNation Finance in which I agreed to make continued payments under a structured extension plan. As part of this agreement, I was promised that negative credit reporting associated with the loan would be removed, and the account would be reported as current to the major credit bureaus once I complied with the payment schedule. 

I fulfilled my end of the agreement in fullmaking all required payments on time and under the terms we discussed. However, despite complying with the agreement, AutoNation Finance failed to uphold their side. To date, negative marks related to this account still appear on my credit reports, and the account has not been updated as current, which has adversely affected my credit score and ability to access fair credit. 

This appears to be a clear violation of the Fair Credit Reporting Act ( FCRA ), and possibly a case of deceptive business practices under federal and state law. 



Applicable FCRA Violations : XXXX. FCRA 623 ( a ) ( XXXX ) ( A ) Duty to Provide Accurate Information AutoNation Finance is required to report credit information that is factually correct and not misleading. Since the extension agreement changed the terms of delinquency, and I fulfilled my obligations, they are now knowingly furnishing inaccurate and damaging information. 
XXXX. FCRA 623 ( a ) ( 2 ) Duty to Correct and Update Information A furnisher must update any credit information they determine is incorrect or outdated. I have made attempts to resolve this directly with AutoNation Finance, and despite these efforts, they have not made the necessary corrections.

3. FCRA 623 ( a ) ( 3 ) Duty to Provide Notice of Dispute When a consumer disputes credit data, the furnisher must indicate that the account is in dispute when they report to the bureaus. I formally disputed the inaccuracy, yet AutoNation Finance failed to flag the account as disputed in violation of this provision. 
XXXX. FCRA 607 ( b ) Maximum Possible Accuracy Standard Under the FCRA, credit data must be reported with maximum possible accuracy. If AutoNation Finance fails to reflect the actual status of the account based on our agreement and payments, they are violating this standard. 



Request for Relief and Action : I am requesting that the Consumer Financial Protection Bureau take action to ensure AutoNation Finance : Removes all negative information on my credit reports related to this account, as per the agreement. 
Updates the reporting status to current and reflects that I am in good standing since the extension agreement was reached. 
Provides a written confirmation of the reporting corrections to all three major credit bureaus ( XXXX XXXX and XXXX ). 
Reviews and revises its customer communication and credit reporting practices to avoid making misleading or deceptive promises tied to loan extensions or payment accommodations. 

This is a serious matter. Consumers should not be lured into repayment agreements based on promises that are later ignored, especially when it involves credit reporting, which impacts long-term financial health and access to credit. 

Thank you for your attention and support in helping resolve this issue.

Company response to consumer: Closed with explanation