Consumer complaint received 2025-05-06 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Climb Credit Inc.
State: AR

Complaint narrative:
I applied to XXXX XXXX XXXX XXXX to become a XXXX XXXX XXXX XX/XX/XXXX. I was made aware that financial services were made available through a third-party lender ( Climb Credit ) as tuition is {$20000.00}. The loan agreement states that if I decide to withdraw from the program and completed <50 % of the course material, that the loan amount would be adjusted to the vested amount. I decided to withdraw from the program when the course material became unavailable for over a month ( XXXX XXXX ). The school apologized for the outage and claimed they had to build a completely new website to allow everyone access to the course material. They also stated that they would allow extensions due to the inconvenience. I was due to complete the program XX/XX/XXXX. I withdrew from the program XX/XX/XXXX with confirmation from the school that I am withdrawn from the program and will only have to pay the vested amount. I completed 10 % of the program so the adjusted amount is {$2100.00}. I received confirmation from the school of my withdrawal, and that they would communicate with Climb Credit to have the amount adjusted and it could take up to 30 days. It has been well over 30 days since confirmation of my withdrawal. I have since contacted the school and Climb Credit for the amount to be adjusted as agreed but I have not gotten a response from either company. I've recently noticed in the agreement is says completion is supposed to XXXX but that is not the date I was told to complete the program by. I have a letter from XXXX XXXX XXXX XXXX stating that my completion is this year because I requested it for an application for government assistance and I will provide that letter. I will also provide the email proof that the school withdrew me from the program with confirmation that I only have to pay the vested amount. I confirmed twice because I wanted to be certain I would not have to pay {$20000.00} for the program I did not complete ; otherwise, I would continue with the program. The financial services department confirmed twice that I would only have to pay the vested amount if I withdrew so I withdrew XX/XX/XXXX because I could not access course material. The financial services department then emailed me letting me know I am withdrawn from the program and they would contact Climb Credit to have the amount adjusted. I've tried contacting Climb Credit by phone but the number is just an automated system that asks if I want to make a payment, set up autopay, or help setting up my account. I've gone to the Climb Credit website to log into my account and the balance has since accumulated since I've withdrawn. They provided a quarterly interest statement after my withdrawal accruing more fees to my account. I will provide all evidence that the agreement is for me to ONLY pay the vested amount since I did not complete the program, and that is the agreement confirmed by the school before my withdrawal.

Company response to consumer: Closed with explanation