Consumer complaint received 2026-01-03 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: TX

Complaint narrative:
entered into a residential lease that began XX/XX/XXXX and was scheduled to end XX/XX/XXXX. The lease established a fixed monthly base rent and a security deposit, which was paid and credited. 

During the tenancy, the landlord began assessing recurring charges, late fees, XXXX  fees, and other add-on charges that caused the account balance to increase significantly over time. By early XXXX, the balance being demanded no longer aligned with the base rent stated in the lease and appeared to be driven largely by accumulated fees rather than unpaid rent alone. 

On XX/XX/XXXX, the landlord sent a text message stating that if a payment was not made by the end of XXXX, the full balance, including XXXX, would be required to avoid eviction. This demand was made without providing a corrected or itemized accounting of the balance being referenced. 

On XX/XX/XXXX, the landlord sent a written email to residents acknowledging that a new resident portal had launched with known technical issues. The landlord stated that balances and deposits were displaying incorrectly, that certain payment functions were not working properly, and that residents with balance discrepancies should contact management so corrections could be made. This communication acknowledged that account balances may have been inaccurate. 

Despite acknowledging accounting and system errors, the landlord continued to pursue eviction and later relied on a notice dated XX/XX/XXXX. I did not receive a notice to vacate or eviction notice prior to the eviction filing. I was never personally served with a notice, nor did I receive one by mail or by posting at the premises. As a result, I did not have notice of the specific amount being demanded or an opportunity to cure before eviction proceedings moved forward. The landlord has not provided documentation showing that proper notice was delivered or received. 

In XX/XX/XXXX, I contacted the landlords attorney requesting that funds be applied toward the alleged balance and asking to negotiate a payment plan so I could cure any arrears before the lease ended. This request was denied without explanation. In the same communication thread, the landlords attorney acknowledged that a prior agreed court filing related to funds had not been properly e-filed, indicating additional procedural errors. 

After eviction, the landlord generated a final account statement showing a balance exceeding {$11000.00}. The ledger reflects repeated daily late charges, recurring XXXX  fees, credit builder fees, lease lock fees, and other charges that appear to compound over time. The monthly charge shown in the resident portal exceeded the base rent stated in the lease, further contributing to confusion regarding the actual amount owed. 

I previously submitted a CFPB complaint regarding these issues. As of the date of this submission, the company has failed to provide any response, acknowledgment, or documentation addressing my complaint. No corrected ledger, explanation of charges, or verification of the amount claimed has been provided. 

The balance remains disputed and unresolved. The company has not demonstrated that it conducted a reasonable investigation or possesses documentation supporting the accuracy and legal basis of the amount being reported or collected. I am requesting CFPB intervention and requiring the company to either provide full documentation verifying the accuracy of the alleged debt, including a complete itemized ledger and basis for each charge, or correct and cease reporting inaccurate or unverified information to consumer reporting agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation