Consumer complaint received 2022-09-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FIFTH THIRD FINANCIAL CORPORATION
State: WV

Complaint narrative:
Several transactions through my wife and I account were not authorized by either of us. We spoke with said companies who stated they would give us back our money but only 25 % of the amount. We then filed an investigation through adp compliance for XXXX  we were told we would get documents to sign and return there were multiple transactions on said list that were accurate which was made aware to them. they denied the refund stating the charges were accurate. during this time from XX/XX/XXXX to XX/XX/XXXX they cancelled our card and sent a new one ( appropriate ) but they also locked our account and we had no access to our money at all as well as we continued to get notifications of transaction being attempted during the investigation but we had no access at all. The charges are attached to our account but we didnt not approve them or even attempt to purchase said items we were charged for. We did not receive any goods/items either. the following are the charges I am requesting assistance on please. 
XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX work out supplement charge was {$110.00} XX/XX/XXXX XXXX XXXX  XXXX work out supplement charge was {$39.00} These 2 charges the rep stated I placed an entry to win a free XXXX. I did not do that in any way but explained further even if i had that wouldnt justify being charged without my permission for services i didnt request or get items for. these 2 charges are the one I was advised I could get a 25 % refund for I declined and requested to speak with a manager and was denied that right rep stated the volume of call were to high for me to speak with a manager. 
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX charge {$9.00} unable to reach XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$89.00} unable to reach XX/XX/XXXX XXXX XXXX XXXX charge {$6.00} unable to reach XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$69.00} the last charge on XX/XX/XXXX was after I started the investigation and my account was frozen we werent even able to access our funds through any venue at all we were locked out of our account from XX/XX/XXXX to XX/XX/XXXX so how did we charge the XX/XX/XXXX charge? it was denied as well as all the others listed above. XXXX advised that we couldn't get a final answer for investigation until I signed documents of transactions i received those documents on the evening of XX/XX/XXXX and sent them back via email at approx XXXX that same day. we received the letter of determinations and denial of refund on the XXXX in the mail but the date on the letter was XX/XX/XXXX. There were multiple other issues with XXXX  as well to include they lied to me about my account info I authorized my wife permission to speak with them on numerous occasions and was told it was noted in the account but it wasnt Jovy a cust. rep stated we didnt even have an account we debated over that for an hr. I did not authorize these purchases in any way shape or form. I believe that XXXX  did not investigate my claim as advised. I just want the money that was taken from me returned that is it. I would appriciate any help I can get at all thanks

Company response to consumer: Closed with explanation