Consumer complaint received 2023-05-13 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Confusing or missing disclosures — 
Company: Paypal Holdings, Inc

Complaint narrative:
I want This Letter Be sended To the Executive of paypal Because Im so serious with this Complain. 

Subject : Unjust Account Suspension Dear PayPal Customer Support, I am writing to express my deep concern and disappointment regarding the recent suspension of my PayPal account. I believe there has been a misunderstanding, and I kindly request a thorough review of my account 's suspension. 

Firstly, I would like to emphasize that my business is solely focused on web hosting services, not file sharing. I provide web hosting solutions to clients, allowing them to host their websites and applications on servers I manage. Web hosting is a legitimate and widely recognized service in the online industry, catering to the needs of businesses, individuals, and organizations. 

I was surprised to receive a notification stating that my account was banned due to alleged file sharing activities. I can assure you that this accusation is entirely unfounded and misaligned with the nature of my business operations. Web hosting involves storing and sharing website files, not engaging in unauthorized file sharing activities that violate copyright laws or intellectual property rights. 

Furthermore, to verify the legitimacy of my business, I have previously provided PayPal with detailed information regarding my Website, including its name, address, and nature of services. I have also shared the estimated amounts that will be received in my PayPal account from my web hosting clients. These details were intended to demonstrate the lawful and transparent nature of my operations. 

I have been a loyal PayPal user and my account has always been in good standing. I have conducted numerous transactions securely and efficiently, with no history of any fraudulent or unethical behavior. It is disheartening to face such a severe consequence without any prior warning or opportunity to clarify any misunderstandings. 

I kindly request that you review my account suspension and reinstate it as soon as possible. I am willing to provide any additional information or documentation that may be necessary to verify the legitimacy of my business operations. I understand that PayPal has security measures in place to protect users, but I believe my case has been mistakenly flagged and requires further investigation. 

I am confident that a thorough review will reveal the true nature of my business and demonstrate my compliance with PayPal 's terms and conditions. I value the convenience and reliability that PayPal offers, and I hope we can resolve this matter promptly and amicably. 

Please contact me at XXXX to discuss this issue further or to request any additional information needed. I have attached the previously submitted information for your reference. I look forward to your swift response and the reinstatement of my PayPal account. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation