Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing once again to report that I have been a recent victim of identity theft. My personal information was stolen after being XXXX XXXX XXXX XXXX XXXX XXXXncident. Additionally, I believe that the XXXX breach, which has caused me problems for years, may be the root cause of my ongoing identity theft issues.

I request that all creditors and credit reporting agencies ( CRAs ) abide by federal law, specifically Section 623 of the Fair Credit Reporting Act ( FCRA ), by removing and blocking all illegal, incorrect information and accounts listed in this complaint from my consumer report in the manner and timeframe mandated by federal law.

If my requests are not met, I will be exercising my rights under Sections 616 and 617 of the Fair Credit Reporting Act ( FCRA ) to initiate legal action. The inaccurate information on my credit report has prevented me from obtaining insurance, caused me to lose multiple job offers, and made it impossible to secure a mortgage. I have also suffered a tremendous amount of unnecessary interest, fees and anguish due to this negligence.

Thank you for your prompt attention to this matter.

Federal laws and regulations 1. Accuracy and Integrity of Information ( Section 623 ) : The FCRA requires furnishers of information ( like creditors and lenders ) to provide accurate and complete information to credit reporting agencies. If they discover that the information they provided is inaccurate, they must promptly notify the credit reporting agencies and correct the information.

2. Consumer Rights to Dispute Information ( Section 611 ) : Consumers have the right to dispute any inaccurate information on their credit report. Credit reporting agencies are required to investigate disputes, usually within 30 days, and correct any inaccuracies found.

3. Impact on Consumer Life : The FCRA acknowledges that inaccurate information on consumer reports can have severe consequences on a consumers life, including their ability to obtain credit, insurance, employment, and housing. The law aims to ensure fairness, accuracy, and privacy of consumer information in the files of credit reporting agencies.

4. Liability for Noncompliance ( Sections 616 and 617 ) : There are penalties for noncompliance with the FCRA. Consumers can sue for damages if they are harmed by inaccurate information on their credit reports. This includes actual damages, punitive damages, and legal fees.

Here is a sample paragraph based on these points : The Fair Credit Reporting Act ( FCRA ) mandates that all information provided to credit reporting agencies must be accurate and complete. Inaccurate information on a consumer report can severely impact a consumers ability to obtain credit, insurance, employment, and housing. The FCRA provides consumers the right to dispute inaccuracies and requires credit reporting agencies to investigate and correct these errors promptly. Noncompliance with these provisions can lead to significant harm to consumers and legal liability for those responsible for furnishing or maintaining inaccurate information. It is crucial that all creditors and credit reporting agencies adhere to these regulations to protect consumers from the grave consequences of erroneous information.

* XXXX XXXX The Consumer Financial Protection Bureau ( CFPB ) today published an edition of Supervisory Highlights to share key findings from recent examinations about continuing accuracy problems in the credit reporting system. The CFPB found consumer reporting companies failed to ensure the accuracy of credit reports, including by failing to exclude information resulting from alleged identity theft or XXXX XXXX The CFPB also found furnishers companies that provide information to consumer reporting companies failed to correct false or fraudulent information sent to consumer reporting companies.

* Survivors of XXXX XXXX and victims of identity theft have the right to block information improperly placed on their credit report, said CFPB Director Rohit Chopra. We will be taking additional steps to ensure that companies correct false and inaccurate information on credit reports.

* Consumer reporting companies and furnishers play a crucial role in ensuring the accuracy and integrity of information contained in credit reports. Inaccurate or false information can infect credit reports because of reporting failures by consumer reporting companies or by those who furnish information, including banks, loan servicers, and debt collectors. Inaccurate or false information can also end up on credit reports when consumer reporting companies and furnishers do not follow their dispute resolution obligations or their obligations relating to identity theft and XXXX XXXX

* * Consumer reporting companies failed to block or remove information related to identity theft and XXXX XXXX : Examiners found that companies refused to honor consumer requests to block information associated with identity theft based on overbroad criteria; failed to inform consumers when blocks were denied or rescinded ; failed to provide victims of identity theft with summaries of rights ; and failed to timely block all information resulting from XXXX XXXX identified by consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief