vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2026-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
I am disputing a {$1000.00} charge from XXXX XXXX XXXX XXXXXXXX on XX/XX/year>XXXX ( Barclays case XXXX ). I purchased the rental companys Collision Damage Waiver at the time of rental. I submitted all supporting documentation to Barclays, including the rental contract, accident confirmation, and correspondence. Their response stated the true nature of the dispute was not provided, but gave no explanation of what information was missing or whether my documentation was reviewed. I request that Barclays provide clarification of the dispute reason code used, confirm that my documentation was reviewed, and reconsider the claim based on the materials already submitted. I have not involved my personal New York insurance because I was not at fault, and the other drivers insurer has accepted responsibility.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
On XX/XX/year>XXXX I was attempting to make a XXXX transaction for a service that was provided by a contractor. I have made a payment previously to the same servicer. In doing so, I entered the incorrect phone number by 1 digit and submitted it to the wrong person. I have filed a dispute with Chase Bank but have received no assistance in the matter. I have reached out to the recipient that it was sent to to request the return of the funds to no avail, claiming that he is attempting to assist but telling me that his bank told him to do nothing. He has acknowledged that it was sent in error and claims that he will return it but has not done so. He has claimed that he has reached out to his bank regarding the matter and is telling me that his bank XXXX bank is telling him to do nothing. I asking for assistance in correcting this error that was made and not receiving it.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Can't close your account
Company: Block, Inc.
State: MD

Complaint narrative:
I dont if nothing was taking out. Right now I am log out of my account I cant login in. I got an alert this morning that someone log into my account from and XXXX at XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
my car was repossessed and sold by XXXX XXXX XXXX towing company my bank capital one auto finance department is refusing to call this company to find out who purchase the car how much it sold for the bill of sales etc. I gave them the number to the county clerk and sheriff department because the towing company refuse to give me any of the information regarding the sale of the car which i know is illegal and Capital one auto finance still tell me there investigating the matter, the car was taken on XX/XX/XXXX and sold on XX/XX/XXXX its been amble time to conclude this investigation but they continue to charge me everyday for a car they know is not in my possession i believe they are working in concert together because it doesn't take this many months to investigate when they know who sold the car and all the information i gave them

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I was notified by Chase on XX/XX/XXXX that they are closing my checking and savings account. Ive been with Chase for over 20 years. I called in to verify if this was real, they said because Im a private client and that Ive been with them for so long, they are giving me till XX/XX/XXXX to move all my funds and settle the account. I asked what about the XXXX XXXX credit card, they said no, credit card wont be closed. XX/XX/XXXX I go to the local branch and closed my account and got a cashiers check. XX/XX/XXXX and XX/XX/XXXX I still used my credit card. XX/XX/XXXX I got a notification from XXXX XXXX saying my card is no longer valid. I logged into Chase and realized my credit card account is closed. I called customer service right away, told me its their back office decision and they dont have anything to disclose. I have a {$110000.00} credit line on that card, with XXXX ultimate rewards points that I havent even used. I dont have any delinquencies, I have a XXXX XXXX XXXX, I dont owe them any money, no late payments. In the end, they tell me since account is closed, you have no access to your points as well.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: MA

Complaint narrative:
On XX/XX/year> I decided to purchase a car dealer representative program off of XXXX XXXX XXXX XXXX XXXX. They said they would set me up with an auction account and send me a license plate to be able to buy and sell cars. I sent two payments of {$1700.00} and then they shipped out my plates. After receiving the plates I realized the business was shady and they wanted me to forge signatures when purchasing cars and sign under other peoples names, when I thought I was an authorized representative and able to sign my own name. I contacted the person and said it might be best we go our separate ways and I just send him the plates back and he can deactivate my auction accounts. He said no problem when he gets the plates back he will refund me but when they were delivered he stopped responding and I havent heard from him since Wednesday XX/XX/year>.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: Lendmark Financial Services
State: CA

Complaint narrative:
My motorcycle loan with Lendmark Financial Services was paid in full on XX/XX/year>. The account shows a principal balance of {$0.00}. The company has failed to release the lien and provide the motorcycle title. I am requesting immediate lien release and title ( s ) issuance.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: CMG Financial Services, Inc.
State: CA

Complaint narrative:
I am an XXXX XXXX currently XXXX overseas. CMG Financial, my mortgage servicer for VA XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has no effective means of communicating with XXXX servicemembers and has made no effort to create one despite my repeated formal requests. Every substantive request I submit in writing is deflected with a form response directing me to call XXXX. CMG refuses to resolve any issues through the written secure message system I am using to contact them, despite my explicit and repeated written requests for written responses. When I submitted a formal written request regarding an escrow insurance substitution, CMG directed me to a third-party company rather than responding as my loan servicer. I explicitly asked CMG to answer as my servicer. They did not. I am XXXX overseas, and calling a U.S. number requires international dialing at significant personal expense. CMG is aware of this and refuses to reimburse these fees. CMG has also called me directly, despite being informed I can not afford to receive those calls without reimbursement. This imposes a financial burden on me that exists solely because of my military XXXX. I have also requested a ticket number, claim reference, and the name of an assigned specialist multiple times across multiple messages. CMG has never provided this information, leaving me with no way to track whether my concerns are being addressed. The only time CMG takes any meaningful action on my account is when I file a CFPB complaint. This is not a functioning customer service or dispute resolution process. A XXXX servicemember should not have to file regulatory complaints as the baseline means of communicating with their mortgage servicer. The timeline of ignored requests is as follows. On XX/XX/year>, I submitted a detailed written request regarding an insurance substitution and escrow increase. On XX/XX/year>, CMG acknowledged receipt and promised a written response within XXXX to XXXX business days. On XX/XX/XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX, XXXX, I sent follow-up messages, all of which were deflected to the phone line with no substantive written response. As of XX/XX/year>, which is XXXX XXXX, I have received no written response.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Improper use of your report — Reporting company used your report improperly
Company: SANTANDER HOLDINGS USA, INC.
State: FL

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute an account that has been reported on my credit report. The auto loan account listed under Santander XXXX appears on my credit file without my knowledge or consent. I did not authorize this account, sign any agreement, or provide consent for this loan to be opened or reported under my name. Because this account was reported without my authorization, I believe it may be inaccurate or the result of unauthorized use of my personal information. Under the Fair Credit Reporting Act, I am requesting a full investigation into this matter. Please verify the account with the creditor and provide documentation proving that I authorized or signed for this loan. If the creditor can not provide proof of my authorization or a signed contract bearing my signature, I request that all late payments be immediately removed from my credit report. Please complete your investigation within the time period required by law and provide written confirmation of the results. In addition, After reviewing my account statements, I have reason to believe that the interest that was being charged and/or reported on this account is inaccurate and does not match the agreed terms of the loan. The current balance and interest calculations appear to be incorrect. I am requesting a full review and investigation of this account, including verification of the interest rate, payment application history, and the method used to calculate the interest charges. Under the Fair Credit Reporting Act, I request that you verify the accuracy of the information being reported. If the information can not be verified as accurate, I request that the account reporting be corrected immediately. Please provide documentation supporting the interest charges applied to this account, including the original loan agreement showing the agreed interest rate and a full payment and interest calculation history. I appreciate your prompt attention to this matter and request written confirmation of the results of your investigation. Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2026-03-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: Amigos Préstamos
State: AZ

Complaint narrative:
I co-signed a loan with my father. The principal balance of the loan has already been paid in full, and the remaining amount reflects accrued interest. However, the loan company has been contacting me repeatedly regarding this balance. I receive numerous calls throughout the day from various phone numbers, sometimes as late as XXXX XXXX. In addition, they have been continuously calling my workplace, which has resulted in me receiving these calls while I am at work. This situation is beginning to put my job at risk, and I am very concerned about the impact it is having on my employment.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
My Regions Bank credit card account had already been closed. Later I was told there was a residual balance of approximately {$1.00} in interest. I was not aware of this balance until Regions contacted me. As soon as I was notified, I immediately paid the {$1.00} as requested. During the call, the representative acknowledged that the account had been closed and stated the late payment reporting would be escalated to have it removed. However, Regions Bank later sent me a letter stating that no changes would be made to my credit report. The account is now reporting severe late payments up to 180 days past due, which is extremely damaging and disproportionate to a {$1.00} residual interest balance on an already closed account. I am requesting that Regions Bank review this matter and remove the late payment reporting related to this residual balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: Chime Financial Inc
State: NC

Complaint narrative:
Found out my account was closed since XX/XX/XXXX with no notification. When I asked why I was only told because guidelines were not followed and no other explanation.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2026-03-12 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: Coinbase, Inc.
State: NC

Complaint narrative:
I haven't logged into my Coinbase Account for several weeks. My real bank account got overdrawn into the negatives but a refund is on the way. However that will take days. So my friend sent me crypto funds via Coinbase to cover my negative balance so I wouldn't be charged a daily penalty fee for being in the negatives while waiting on the refund. I tried to login into my account. Realized I don't remember my password and the one I have written down isn't working. So I clicked " forgot password '' and... well no email with the verification code came. I waited. Then I tried again. And again. Nothing. I added specific support emails that Coinbase publicly provides to my approved filters. I tried again... still nothing. I tried calling the support line ... can not connect to a human representative at all. While I have no issues with AI ... the steps they gave me were ones I already tried... This ended up turning into a loop. So then when I tried to go to the homepage or help pages directly for Coinbase... I kept getting redirected to the login screen... My international friend gave me a direct link to the help page ... and I tried chatting with an AI there to see if they'll connect me... but no. General tips then they close the chat. I need help accessing my account TODAY. To move those funds over to cover my bank account before all those penalty fees start... This is ridiculous and extremely frustrating. Coinbase DOES NOT provide Support AT ALL based on my experiences.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: WI

Complaint narrative:
This claim is made against Chase Bank. On XX/XX/year> I purchased drinks at XXXX XXXX XXXX located in XXXX, Wisconsin ( the Bar ) using my Chase Freedom Unlimited Credit Card ( the Card ). On XX/XX/year> I realized I left the Card at the Bar so I locked the Card using the Chase Mobile App and called the bar verifying that they had the Card. They confirmed they had the Card and that I could come anytime to pick it up. On XX/XX/year>, I went to the Bar to pick up the Card in the morning ( around XXXX ). I spoke to a manager who said she could not find the Card but that she would ask the manager who came in the afternoon. She took down my contact information. I told her that I would cancel the Card by the end of the day if they could not find it so to please let me know. That afternoon on XX/XX/year> at XXXX I had received an email from Chase saying the Card had been unlocked. I was not looking at my phone so I missed this email. ( See attachment ) XXXX minute later, at XXXX I received a text message from Chase Fraud saying Chase declined {$12000.00} charge at XXXX XXXX and to respond no if the charge was not me. I texted back no, but I was too late. ( See attachment ) I received a text message response from Chase saying YOUR RESPONSE WAS NOT PROCESSED. ( Id. ) We can no longer accept a text response for this issue because the alert you replied to is expired. ( Id. ) Minutes later, I received another text message from Chase Fraud saying We declined {$3700.00} at XXXX XXXX and to respond no if the charge was not me. ( Id. ) I texted back no. ( Id. ) This time since I was looking at my phone and responded right away, the charge was declined. ( Id. ) I immediately called Chase on XX/XX/year> to report the fraudulent charges. They conducted an investigation and closed the investigation on XX/XX/year> because they decided I benefited from the charge so I had to pay the {$12000.00} charge for the XXXX XXXX purchase. ( See attachment ) I spoke to someone in the Chase Fraud department on XX/XX/year> and they said they called the merchantXXXX XXXX but that the store could not provide any information so Chase decided I made the purchase. I did not make a purchase at XXXX XXXX. I did everything I could to prevent fraud from occurring. Chase falsely advertises that locking a credit card prevents theft because a criminal was able to unlock my card and make a purchase. Additionally, I never left the state of Wisconsin on XX/XX/year>. The charges were made in XXXX, Illinois. Further, I made a report at the XXXX Police Department for this fraud ( XXXX XXXX. XXXX ) and they are currently investigating. Chase needs to be forced to reverse the charges for the fraudulent XXXX XXXX purchase which I did not make.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-12 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: ROBINHOOD MARKETS INC.
State: TX

Complaint narrative:
On XX/XX/year>, my mobile phone number ( XXXX ) and my XXXX email ( XXXX ) were compromised by a hacker ( XXXX ) from : XXXX, XXXX, XXXX, XXXX, XXXX XXXX and XXXX XXXX. The hacker allegedly has an I phone XXXX pro EMID # XXXX. The hacker gained access to my Robinhood account through the app installed on my phone and the XXXX email As a result, substantial unauthorized transactions occurred, including : Purchase of XXXX XXXX XXXX totaling {$1100.00} Purchase of XXXX totaling {$990.00} Unauthorized transfer of {$15000.00} Unauthorized transfer of {$2000.00} Attempted MULTIPLE unauthorized transfers of $ XXXX {$190.00} - {$50000.00} from my XXXX bank account to Robinhood XXXX XX/XX/year> the hackers Open a Robinhood bank saving & checking accounts and Transferred $ XXXX and they keep spending money from this account on a daily basis. FAILED TRANSACTIONS $ XXXX My Robinhood account previously contained over {$100000.00}. The account is now locked and reflects a XXXX {$100000.00} {$170000.00} in the bank account. I have repeatedly attempted to contact Robinhood, but after more than 2 weeks, I have received only one ( suspicious ) phone call and no meaningful resolution. The suspicious activity, account lockout, and lack of timely response from Robinhood are deeply concerning. I have since canceled the compromised phone number and obtained a new phone with new number ( XXXX ) I sent XXXX multiple emails and call requests to update my phone number on record to receive the confirmation/verification texts and any other communications but they failed to communicate with me and/or update my phone number on file. I froze all the bank accounts and credit cards which disrupted all my Payments and other financial activities which led to multiple late fees and other charges. I filed a police report with XXXX XXXX XXXX department Case # XXXX FTC Report XXXX XXXX Texas Attorney General XXXX # XXXX ( XXXX ) FBI, SEC and XXXX Till XXXX, I still receive emails from Robinhood of Transaction Declined fromXXXX XXXX XXXX ) A DAY up to XXXX transactions. Robinhood cyber security program : Very POOR Customer service UNAUTHORIZED Transaction Identity Theft I respectfully request : XXXX. XXXX investigation of all unauthorized transactions since XX/XX/year> XXXX. Full restoration of any fraudulently removed funds. XXXX. A complete forensic review of account access logs and transaction history. 4.Full Reimbursement of the Current Losses and the lost potential future gains of the stocks that the hacker sold for way under value. XXXX. Compensation for all the emotional stress that I'm suffering during this ordeal. XXXX. Update my phone number to the new number ( XXXX )

Company response to consumer: Closed with explanation