Consumer complaint received 2025-11-03 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
In XX/XX/XXXX, my co-homeowner/ex-husband asked me to speak with a solar representative about checking our homes eligibility for solar panels. I clearly stated that I was not interested in solar and did not want any inquiry that could affect my credit. My Ex-husband and the representative assured me that the verification was only to determine if the property qualified for solar and would not impact my credit. Based on that assurance, I consented only to a home eligibility check not to any purchase or loan. 

In XX/XX/XXXX, solar panels were delivered and installed at the property without my knowledge or authorization. 

In XX/XX/XXXX, I discovered a new XXXX loan account on my credit report that I had never opened. After contacting XXXX, I learned that the account was tied to my ex-husband 's solar purchase but was opened entirely under my name and credit. 

I immediately took the following actions : * Filed a police report and a Federal Trade Commission ( FTC ) Identity Theft Report. 

* Submitted copies to XXXX, XXXX XXXX, and the XXXX major credit bureaus ( XXXX, XXXX, and XXXX  ). 

* The credit bureaus investigated and removed the XXXX account, confirming it as a case of identity theft. 


When I contacted XXXX, they acknowledged my report and stated that the case was under investigation. Since XX/XX/XXXX, I have been in communication with XXXX of XXXX managers, who promised the issue would be resolved. 

However, in XX/XX/XXXX, I was contacted by another XXXX representative who said he was now handling the case and that the company had determined it is not fraud. This decision came nearly XXXX years after my initial report, contradicting the findings of law enforcement and the determinations of all three credit bureaus. 

Recently, on XX/XX/XXXX. I received a letter from XXXX stating that a XXXX was sent to disconnect the solar system because I was in default of the loan agreement. The letter also stated that I would now be responsible for paying my utility company directly. 

This is completely inaccurate I never connected XXXX or XXXX XXXX to my energy provider ( XXXX XXXX ) and have always paid my bills directly. I also told XXXX to remove their panels as soon as I discovered the fraud. 

To make matters worse, XXXX XXXX filed for bankruptcy XXXX months ago, confirming there is no active contract or relationship that could justify XXXX continued collection or disconnection threats. 

Despite submitting all the necessary proof including police and FTC reports, credit bureau removals, and multiple communications XXXX continues to ignore the evidence and insists on holding me responsible for a fraudulent loan. Their actions, including sending disconnection notices and collection threats, have caused ongoing stress, reputational harm, and fear of further credit damage. 

What Ive Done So Far * Filed police and FTC Identity Theft Reports. 

* Provided all supporting documents to XXXX and XXXX. 

* Submitted dispute documentation to XXXX, XXXX, and XXXX  ( they removed the account ). 

* Contacted XXXX management repeatedly for over a year with no resolution. 

Received harassing calls, letters, and now a disconnection notice from XXXX.

Company response to consumer: Closed with explanation