Consumer complaint received 2025-05-26 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: WV

Complaint narrative:
Subject : New Complaint Regarding Misleading Response by Cash App ( Block, Inc. ) Reference CFPB Complaint # XXXX Dear CFPB, I am filing this new complaint to address a misleading response provided by Cash App ( operated by Block, Inc. ) in my original CFPB complaint, # XXXX. On XX/XX/XXXX, Cash App responded to my original complaint, stating they were still working on my dispute and would provide a resolution within 60 days. However, I have evidence proving that Cash App had again denied my dispute on XX/XX/XXXX, XXXX day prior to their response to the CFPB. This misrepresentation is deceptive and violates consumer protection standards. 

Details of the Issue : In my original complaint ( # XXXX ), My Cash App accout was fraudulently accessed resulting in unathorized transactions on XX/XX/XXXX ( XXXX unathorized transactions to XXXX XXXX Cash App denied refund for the first {$130.00} unathorized transaction, refunding the other XXXX transactions, all made within a few minutes of each other and with identical circumstances ) and on XX/XX/XXXX My a Cash App account was fraudulently accessed resulting in unathorized transactions. 
( XXXX Unauthorized transactions to XXXX Cash App XXXX XXXX transaction on XX/XX/XXXX sending notice by Email stating they made an error in the original dispute being denied so my account had been reunded for XXXX of the transactions. Then refunded a partial transaction for {$9.00} on XX/XX/XXXX, denied the {$82.00} & {$71.00} transactions with identical circumstances ) On XX/XX/XXXX, Cash App informed the CFPB that they were actively working on my dispute and would respond within 60 days. 

Contrary to their claim, I received an email from Cash App on XX/XX/XXXX, stating that my dispute was denied and the case was resolved. I also have screenshots of my Cash App account confirming the dispute was closed on XX/XX/XXXX. 

This discrepancy indicates that Cash App provided false information to the CFPB, misrepresenting the status of my case and potentially delaying proper resolution. 

The CFPB complaint portal does not allow me to add this evidence to my original complaint because the status shows companys answer in progress, will update within 60 days. '' Supporting Evidence : I am attaching the following documents to this complaint : Email correspondence from Cash App dated XX/XX/XXXX, stating my dispute was denied. 

Screenshots from my Cash App account showing the dispute was marked resolved on XX/XX/XXXX. 

A copy of Cash Apps response to the CFPB dated XX/XX/XXXX, claiming the dispute was still in progress. 


Additional Context : The XXXX XX/XX/XXXX consent order against Block, Inc. highlights a pattern of mishandling consumer disputes, which aligns with my experience. Cash Apps false statement to the CFPB further undermines their compliance with federal consumer protection laws. Thank you for your assistance in addressing this matter. 
Sincerely, XXXX XXXX CFPB Complaint Reference : # XXXX Attachments : Email from Cash App dated XX/XX/XXXX Screenshots of dispute status from Cash App account Cash Apps CFPB XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation