Consumer complaint received 2026-07-14 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
Subject : Formal Complaint Regarding Incorrect Account Status, Repeated Notices, Missing Deposit, and Email Notification Issues To Whom It May Concern, I am submitting this complaint regarding the handling of my Bank of America business account and the repeated issues I continue to experience despite my account already being opened. After completing the account opening process, I was informed by a Bank of America representative that my business account was active. During a subsequent phone call, I was specifically advised that I did not need to complete any additional consent process because the consent request had been generated using an incorrect phone number that Bank of America entered into its system. Since the phone number on file was inaccurate, I was unable to complete the requested verification. Despite being told that my account was already open and that no further action was required on my part, I continue to receive letters from XXXX XXXX stating that my account has been closed due to my failure to provide consent. These repeated notices directly contradict the information I received from Bank of America 's own representatives and have caused unnecessary confusion and frustration. I respectfully request that Bank of America investigate the following : Why am I continuing to receive letters stating that my account has been closed for failure to provide consent when I was informed that my business account was successfully opened? Why has this issue not been corrected after it was determined that the consent request was generated because Bank of America entered the wrong phone number? Why is XXXX XXXX continuing to send these notices when Bank of America 's representatives have already confirmed that my account is open and active? I request that these inaccurate notices stop immediately unless there is a legitimate issue that requires my attention. I also have a separate concern regarding the initial funding of my account. A Bank of America representative named XXXX obtained my payment information to fund my business account with {$100.00}. I was informed that this amount would be deposited into my new account. However, my account continues to reflect a {$0.00} balance, and I have not received an explanation as to why the initial deposit has not been credited. In addition, I have been experiencing ongoing issues with my account 's email notifications. My correct business email address is on file with Bank of America. However, when I request notifications, statements, or other account communications to be sent to my email, I do not receive them. I have reported this issue to Bank of America representatives, and I was told not to worry because I receive notifications through my phone number. That response is not acceptable. I expect my account to function properly through both communication methods. If my email address is correctly listed on my account, I should receive account notifications, statements, and other communications by email as requested. Simply receiving text messages does not resolve the issue or replace the email functionality that should already be available. I am requesting that Bank of America investigate and resolve the following : Why I continue to receive inaccurate notices stating that my account is closed. Why the incorrect phone number issue was not properly corrected. Why the repeated correspondence from XXXX XXXX continues despite my account being active. Why my {$100.00} initial deposit has not appeared in my account. Why my email notifications and statements are not being delivered even though my correct business email address is on file. What corrective actions Bank of America will take to ensure these issues are permanently resolved. I have previously submitted a complaint regarding related issues. This letter serves as an additional complaint documenting the continued problems I have experienced. I respectfully request a written response explaining the findings of your investigation and the steps Bank of America will take to correct these matters. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation