Consumer complaint received 2025-07-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
I filed two complaints regarding Wells Fargo and you just believe their forged letters and closed the case. In XXXX  they called me saying I was late on my mortgage but never sent me any letter. Wells Fargo had just purchased the loan from American servicing company and immediately said I was late and I wasnt. I had XXXX in the bank and no reason to be late. They produced a bogus letter from XXXX XXXX XXXX to you that is not legit I was never late. I hadnt even gotten a payment book from Wells Fargo regarding my payments or even paid my first payment after they sold the note. They were trying to force me to do a loan modification insisting I send them the cash for the loan modification. I sent them {$30000.00} in three payment for a loan modification they never did for me. If I had been behind on my mortgage it would have wiped out anything I was late on but I wasnt late. They kept the XXXX XXXX and refused to do the loan modification that I didnt need done in the first place. I was going through a divorce and just gave in they bullied me into believing them and foreclosed even after they received the money. Their class action suit was for fraudulent loan modifications and fraudulent mortgages which they did to me. I then received a claim form to the class action suit that they did nothing with. Everyone else received their settlement but me. They wouldnt have sent a claim form if it wasnt fraudulent on their part because the books were reviewed at that time. They did three things to me they raided my mortgage as soon as they purchased the loan they raided me on their part loan modification they bullied me into sending them XXXX dollars and had no intention of modifying the loan. If I dont get my settlement money Im going after not only Wells Fargo but the courts for allowing them to get away with not giving me back my XXXX XXXX and bullying me into a lie that my mortgage was late. They have not produced and paperwork from Wells Fargo or anything else proving that it was legit they priduced a forged letter from XXXX XXXX XXXX who no longer serviced my loan and I know I wasnt late. Dont let them get away with this. They wouldnt have sent me a claim form if it wasnt accurate. Did they send the money to my ex because he wasnt even on the mortgage it was a no doc refi done with XXXX XXXX XXXX and he wasnt even not on the loan that money was my money not his. If in fact they sent him a settlement check it was fraudulently cashed and kept. Wells Fargo knew this was done by duress and it wasnt true about the late mortgage. I worked in real estate for XXXX banker at the time I not only lost my home but my career and my marriage and they were the cause of the whole thing. Dont you people have a job to ensure accuracy in these cases to hold Wells Fargo accountable for their wrong doing. Im not going to allow this case closed until they can produce non forged proof of it which they dont have because it was proven in the courts what they were doing and now their refusing to pay the settlement for the damage they caused. Isnt this America why are they getting away with this!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation