Consumer complaint received 2024-09-24 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I hope that this email finds you well today. Please be advised that a copy of this communication has been sent to XXXX XXXX XXXX, XXXX, Bank of America in addition. 

Kindly be advised that I write today as a highly distressed customer of Bank of America ( and now continually awaiting approval of my IRP request additional compensation approval with XXXX XXXX ), as I continue to await the final approval of the Additional Compensation requested due me for financial harm experienced as a result of the Bank of America Prepaid Debit Cardholder grievances and related issues revolving around the mishandling of my ( and others ) prepaid debit card and fund availability during the COVID-19 pandemic as attached herein with my application for said Additional Compensation. 

Urgently be advised that I have explained that the documents Ive already uploaded must suffice, as the documentation being requested is several years old and I am no longer in possession of such documents. The handling of this matter has thus far been egregiously unacceptable meriting urgent resolution from Bank of America senior management prior to any and all aforementioned actions. 

Please be advised that I have also uploaded the following information for immediate processing and approval : I. Loan statements reflecting significant interest and fees accrued during said time period ; II. Eviction / past due rent Warning for XXXX XXXX XXXX reflecting over {$7000.00} in past due rent ( which remains unpaid due to severe financial hardship as a direct result of this matter & my BofA Prepaid card funds being inaccessible during this time ) ; III. Letter of testimony describing in full narrative all past due obligations during that time noted XXXX XXXX XXXX, including attached medical bills, additional fees/interest and multiple past due medical bills for utilities during said timeframe.

IV. Further credit card statements which I am have provided, which reflect exorbitant interest and fees ( and past due status ) during the aforementioned timeframe of XX/XX/XXXX- XX/XX/XXXX. 

As noted, to date I have submitted all of the information which I have on this matter, as this issue dates back 3-4 years with much of the documentation absent as a result. The continued ignorance of my claim is unwarranted and demands immediate attention.

Kindly escalate this matter urgently to the processing Administrator within Bank of America for immediate approval of this request, and thank you kindly in advance for your continued assistance. 

Kindly note that to date, I have provided an exorbitant amount of information for this matters immediate resolution and I request urgent expediting of the approval of the additional compensation requested as noted in the attached herein. 

Kindly contact me at your earliest convenience to ensure this matters most immediate resolution at the present level ( prior to the potential retention of consulted Counsel in this matter and news media engagement ), and thank you kindly in advance for your expedient response regarding this ongoing and challenging matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief