Consumer complaint received 2025-05-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Paypal Holdings, Inc
State: IN

Complaint narrative:
On XX/XX/XXXX I sold an item on XXXX XXXX for {$100.00} to a XXXX XXXX that he agreed to pay for via Paypal. His purchase turned into a major problem for me. At XXXX he couldn't get XXXX to send the money, he got that straightened out and XXXX sent me the {$100.00}. This started at XXXX when I sent him a? wondering what's going on, knowing it shouldn't take this long, over an hour already. 
I didn't get a reply so I went about my day and at XXXX he finally sends a message that it went thru except I wasn't at home to see it that said " Im sorry, but if I dont hear from you in a few minutes, Im gon na cancel the payment. I have been done wrong before. 
XX/XX/XXXX at XXXX At XXXX he sends " hello ''? 
Later I get home I told him " Forget it, I waited around to hear from you, I have other things to do besides babysit XXXX  messages which when I do it's at home on the PC. Keep your . '' He sends me a thumbs up. 
Then this exchange : " I had already sent you the money before you said forget it so you can refund me I dont understand why you got upset I was just trying to make sure I wasnt getting scammed. '' I replied : " Because you came off like I'm supposed to be living on flakebook with your " if I dont hear from you in a few minutes, Im gon na cancel the payment '', this is after I sent you a? XXXX earlier because I didn't hear from you until your last message about canceling. If you want them let me know because I'm going to be near XXXX today and it's ~ an XXXX round trip from me so I'd like to get them sent while I'm over that way. '' He replies : " I think we would be better off not to do the deal '' Me : Then reach out to XXXX and do what you said you would, " if I dont hear from you in a few minutes, Im gon na cancel the payment '', I'm not stopping you. Simple as that. It's not like I need your XXXX it's sitting there waiting for you to cancel the deal. I've sold several things on here over the years and this the XXXX time it's become a hassle, unfortunately. '' XX/XX/XXXX, XXXX. '' In XXXX XXXX wanted some if from me after I had sent them the detailed communications between myself and XXXX XXXX on XX/XX/XXXX after he filed a dispute and me not hearing anything from him since XX/XX/XXXX or XXXX on XX/XX/XXXX, XXXX, XXXX EST I sent this to XXXX : There's no dispute, did you read the detailed info I provided, included the correspondence between us? I even told you to give this flake his XXXX back, I don't want it, he refused to buy it after agreeing to do so, I even offered to send it to him after he reneged on his agreement to purchase and he refused to do so a XXXX time. Again, give this XXXX his XXXX back, there's nothing to dispute. Why is this taking so long to rectify? Give him his XXXX and be done with it already! 

At this time I didn't realize XXXX  already gave him his money back. 

According to XXXX XXXX filed a charge back to his XXXX XXXX and then finally gave him his {$100.00} back on XX/XX/XXXX that had been sitting in my account since it was transferred to me. 
It takes more than XXXX days for a CC charge back to go thru or be denied, at least I've never seen XXXX get done that quick. 

It only took XXXX XXXX days to give the {$100.00} back and in that XXXX day period XXXX  never once communicated with me to clear this up before it got out of hand, which they should have. No, we have a complaint or the buyer can't cancel the sale and get his money returned, you have to cancel it and return the money or whatever the policy is. Nothing from XXXX  or the buyer, XXXX, XXXX 

XXXX reneged on his agreement to purchase, not me, I left the money in my XXXX account untouched so he could get it back as he said he would. If he couldn't, heXXXX should have communicated as much. 

XXXX charged me a {$15.00} dispute fee over this and locked my account, I can't close it, I can't remove my bank or CC info, nothing. 

They keep sending me emails even after I repeatedly told told them they're not getting any info from me since I've had a XXXX account in good standing since XXXX with no problems until now. They want a photo ID plus this nonsense : Provide more info on your transaction ( XXXX ) We need more info on all the transactions done in your account from XX/XX/XXXX to XX/XX/XXXX. 
You can include the following info as notes to help us understand your account activity better. 

A detailed description of the items you've sold. 
How you ship your products including information on delays. 
Any information on the products you sell and how you sell them. 

I'm not sending a photo ID after having an account for XXXX and they have all of my transactions, ever, including the only XXXX from XX/XX/XXXX to XX/XX/XXXX, this one, plus they're holding my CC and bank account hostage. 

That's absurd. 

Finally on XX/XX/XXXXXXXX XXXX closed the case in favor of the buyer but still pesters me wanting info even after I told them no and to close my account. Case ID XXXX What this boils down to besides locking my account is XXXX scammed me out of {$15.00}. 

You wonder why I call XXXX flakebook, because of people like XXXX XXXX.

Company response to consumer: Closed with monetary relief