vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I have looked over my credit report and I have found inaccuracies that have not been removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
I have had only one credit card and it is paid automatically in full every month on its due date. With no warning my credit limit was lowered from {$30000.00} per month to {$8000.00} and my credit therefore overdrawn. I was refused credit and had to get money from my daughter to buy needed items even the food I purchase by the week during covid, etc. The bank informed me that my credit score with XXXX was only XXXX and therefore XXXX XXXX could no longer grant me credit limit of {$30000.00} and had no interest in my situation. This was on XXXX XXXX. I immediately contacted XXXX and they told me that my credit score on XX/XX/XXXX was XXXX. I was in the midst of a new loan, Huntington Bank took over TCF, This became almost a game. Huntington told me my XXXX score on XX/XX/XXXX was XXXX. XXXX told me my score on XX/XX/2021 was XXXX. 
I was turned down for a home equity loan, My credit limit on my charge card request for a higher limit was refused. The banker said that this was not the reason for the refusal but I do not understand how XXXX and Huntington could get numbers from XXXX that are not the same as the scores they send to me and I do wonder how to regain my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I was exploring auto loan options with Chase Auto to buy out my wifes lease. I requested a preliminary rate without a hard pull and chase went directly to a final rate with a hard pull I did not consent to. Additionally, my wife was not on the loan so I cant even use the loan they approved for me and I cant add her after. When I requested this hard pull be removed Chase stated it was buried in the fine print of the disclosures that were vague. Most loans have a clear warning prior to a hard pull. I reached out to Chase auto and they said they will not remove it.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: CommonBond, Inc.
State: MN

Complaint narrative:
I was approved for a refinance student loan in XXXX of 2021. According to Commonbond, that loan was disbursed on XX/XX/2021. However, my previous lender has not yet received a disbursement check and has continued to expect payment. According to Commonbond, they issued a check but it was returned. I was not informed of this until XX/XX/2021. 

Rather than contacting the lender for an explanation, Commonbond sent me an email requesting the mailing address on that date. I did not see the email until later when I was charged again for both loans. I sent my response with the address provided by my previous lender on XX/XX/2021. I did not receive a response to my email. 

I contacted Common bond on XX/XX/2021 to confirm receipt of my email. They confirmed that the email was received and that a second check had not yet been issued. The representative said that he would forward this issue to his supervisor and would send an update the next day via email. I did not receive an email. I called again on XX/XX/2021 and was told that the representative had no additional information and would follow up with me later that day. I did not receive a call or an email with more information. I called again on XX/XX/2021 and was informed that a second check was not yet issued and that the representative had no information to share and could not provide an accurate estimate of a response time. I requested that further steps be taken to ensure that this issue is resolved. They declined to take further action and repeated the offer to follow-up with an email. 

Throughout this time, Commonbond has required payment of this loan despite not paying off the original loan. This has resulted in double payment for several months. 

It is unacceptable that their customer service representatives do not follow-up on their commitments to address this issue It is also unacceptable that they do not have any information to share when reached by phone.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: KS

Complaint narrative:
I contacted Bank of America is see what options they had available regarding my credit card with them. I am struggling financially. I reviewed all the statements from XXXX to XXXX and came up with the following numbers. I only used the card for emergencies when I didn't have the funds for necessities for my family/child care/car repair. I spent XXXX total charges in XXXX on my BOA credit card. I made XXXX in payments in XXXX & XX/XX/XXXX. Late fees and interest charged by BOA totaled XXXX. My charges, late fees and interest totaled XXXX. Payments totaled XXXX. Leaving XXXX yet I still have a balance on my credit card statement of XXXX as of today. From XXXX dating back to XX/XX/XXXX I used my card one time in XX/XX/XXXX for groceries. All other chares in that time frame are late fees and interest charged and payments from me. I spoke to XXXX from BOA on XXXX to see if there was anything to do as far as stopping the late fees and interest and closing the account so I could then be on a payment plan to pay off the credit card. Seems like every time I make a payment there is a new charge from the bank so my payment gets washed out. XXXX then said she could transfer me to the collections department in which XXXX XXXX answered the call. She first stated this is an attempt to collect a debt on a past due balance of my card in which my card is current and the next payment due is XX/XX/XXXX. I asked why she made that statement because my card is not past due and the next payment isn't due until XX/XX/XXXX and she said I have to say that to everyone. I then asked her if there was any options in getting help so I can get the balance on my card paid off and she said no. She was very unpleasant to speak to, rude and unprofessional. I then asked to speak to a manager. She left me on hold for 30 minutes after which I hung up because I had to get back to work.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: CarMax, Inc.
State: TX

Complaint narrative:
I, XXXX XXXX, entered into a credit consumer contract with XXXX XXXX XXXX in XX/XX/2018. They have not been responding, nor have they done the proper investigation requested. This has seriously hurt me as a consumer, and has caused a lot of stress. This debt has not been validated. They also shared my private information which is also a violation according to 15 USC 1681a ( d ) 2 ( a ) i.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: LoanCare, LLC
State: FL

Complaint narrative:
Mortgage Company is asking for more money in advance for escrow over the amount they are already paying to taxes and insurance and trying to increase my monthly payment with out any reason. 
Try to solve issue but company do not respond see some E mails : I received a letter requesting {$560.00} more to my escrow account according to a " analysis '' from your company or my monthly loan payments will be increase to {$1800.00}. 
Like to lets you know that this " analysis '' from your company is totally wrong. 

The reason is ; my actual escrow until my XXXX statement payment is {$690.00} plus 11 months from XXXX to XXXX will be XXXX x XXXX monthly escrow = {$4400.00} Payments from my escrow account are : Taxes {$3300.00} and home insurance {$1000.00} ( by the way your company overpaid this because the insurance is only {$1000.00} ) As you can see {$4400.00} - {$3300.00} - {$1000.00} = + {$99.00}. XXXX POSITIVE REMAINING ON MY SCROW ACCOUNT. WHY ARE YOU ASKING FOR {$560.00} MORE OR AN INCREASE ON MY MONTHLY LOAN IF I DO NOT SENT THIS AMMOUNT TO YOUR COMPANY? 
I send multiple E mails requesting a correct " ANALYSIS '' in my escrow account but do not received an answer yet. 
It is not reason and it is not legal, to send you money from my pocked to you, just for your company to hold this with out any reason. 

Good Morning, XXXX XXXX, I still waiting for somebody to call me in relation to the wrong Escrow Analysis to fix this mistake. You told me on XX/XX/XXXX that somebody will call me into the next 48 hours. 
Please let me know if you have a contact phone number with extension to fix this issue in my loan ASAP. 

Loan # XXXX COMPANY NAME : LOAN CARE www.loancareservicing.com Phone : XXXX Address : XXXX XXXX XXXX XXXX XXXX, PA XXXX CUSTOMER : XXXX XXXX XXXX Loan # XXXX XXXX XXXX XXXX. 
XXXX, FL. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: SC

Complaint narrative:
On XX/XX/2021 I sent a letter regarding an accurate and unknown things on my credit report to this day over 45 days later I have not received a response yet. I feel like Im being taken advantage of and being ignored. Section 611 ( a ), It states that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report its been over 45 days so they should be deleted promptly. I demand that these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. My information was also impacted by the Equifax data breach and may have gotten into hands of the wrong person.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
I have sent letters to XXXX, XXXX and TransUnion about these false negative accounts on my credit report last XX/XX/2021. They sent my documents and letters on my behalf, and it was determined that the credit furnisher was verified. They were company showing on my report and these report is misleading and suspicious. Section 611 ( a ), It states that failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report. Its been over 30days so they should be deleted promptly. I demand that these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. My information was also impacted by the XXXX data breach and may have gotten into the hands of the wrong person. These report is misleading and suspicious. Below are the federal law violations that these companies are committing! If this doesn't get resolved I will seek litigation, and charge {$1000.00} per violation. 

However All Under penalty of perjury, I swear this account is false and misleading Under 15 U.S. Code 1666b.Timing of payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 
Under 15 U.S.C. 1681i ( 7 ) Method of verification this account is in violation it was reported without valid evidence Under 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ) this account in violation not reporting 100 % accurate. 
Unauthorized/Erroneous Account RESULT OF The XXXX Data Breach Direct Violation of The FCRA Reporting falsely Under 15 U.S. Code 1681a ( 2 ) ( B ) Exclusions from a consumer Report This account is in violation any credit transaction supposed to be excluded from a consumer credit report. if a social security card was used in the transaction. 

XXXXontacted Creditor/Agency asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me. 
Under the Fair Credit Reporting Act this disputed item may not appear on my credit report if it can not be supported by any evidence. 15 USC 1681.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-01-11 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Paypal Holdings, Inc
State: TX

Complaint narrative:
I have been using PayPal for a very long time, and have always trusted that they would look out for me as their customer. Yesterday, a foreign address charged me for some product that I absolutely did NOT buy, and charged my bank account that is linked to PayPal. I filed a dispute, stating very clearly that I did NOT authorize this purchase, and PayPal took the side of the foreign company!!!!! I went directly to my bank, showed them the transaction, and they immediately knew that this was fraud, and my banker told me that this " should have been obvious '' to PayPal. Now I am wondering if someone at PayPal broke into my account to try to steal from me. I am currently discussing options with my attorney regarding this matter. I am VERY upset. DO NOT USE OR TRUST THEM!!!!!! PLEASE!!!!!!!! They WILL absolutely steal from you!!!!!!!!

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Debt collection — Payday loan debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CNG FINANCIAL CORPORATION
State: VA

Complaint narrative:
I received a call from a company called mediation services saying I owed a debt from check n go from prior to XXXX. They refused to give me a date. They said they were sending the sheriff to my house to sue me. I did file a bankruptcy in XXXX, and I listed all my creditors but there was not one for a check n go, but three other payday lenders were listed. They had my current address as well an address from XXXX. They said they had a copy of my ID. When I asked them to send me proof of the debt, they refused.

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Navient Solutions, LLC.
State: AL

Complaint narrative:
Navient is using my identity and saying i owe the 15 USC 1692e I never signed a contract in wet ink with them, true holder must provided original instrument if indebtedness in original form, Navient has only produced billing statement, which when original opened in 2006, i was XXXX, 15 usc 1637 states, No credit card may be issued to, or open end consumer credit plan established by or on behalf of, a consumer who has not attained the age of XXXX, deceptive forms ; Navient is saying the are department of Ed, using their name on form when in fact these are 2 different businesses, there is over XXXX in alleged fees/on report over 15 years/7years limit, which hold a negative weight on my debt ratio, XXXX, XXXX, XXXX XXXX are updating information without all fact/validity ; i ask that all accounts be removed because alleged contract is cancelled void null, lenders & associates must follow the law ; they have removed some accounts not all ; they are not reporting accurately to all 3 bureaus, because one inaccurate item has caused adverse action and knowingly causing harm to my livelihood, they have been reporting different information on all report i provide documents with total on all, not listing all required informations, i have lost a number of opportunities for growth because these inaccuracy

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Mountain Run Solutions, LLC
State: TN

Complaint narrative:
XXXX XXXX has a collection on my account that I don't owe for the amount of XXXX. The salesperson committed fraud to get me signed up for an alarm system. I did not own the house and the owner of the property did not give me permission to put an alarm system in the house. The salesperson ran the owner name and my name and got me approved for a system. The salesperson would not give up and if you notice XXXX XXXX name is on the paper and he didnt give permission or signed any forms for the alarm system and it on that person credit as well. My credit was good enough and it was not my property to decide if an alarm can be placed so I don't owe the XXXX. Shady salesman.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
I recently pulled my XXXX Credit report and has been going back in forth with them disputing fraudulent accounts that they are reporting. The following accounts do not belong to me ; XXXX XXXX XXXX XXXX ( fraudulent charge off account ) XXXX XXXX XXXX  XXXX ( fraudulent collections account ) XXXX XXXXXXXX XXXX  XXXX ( fraudulent credit card ) I have never done business with the creditors or originators of these debts. I have supplied XXXX and these creditors with supporting information and still to date I have not received any mail or phone correspondences. 

I have asked XXXX numerous times to provide me with the proof they have to verifies these debts belonging to me, and they have failed to do so ...... 

Also XXXX has my name spelled wrong on my credit report so how did they even verify these debts belong to me .... please see all uploads

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Upon reviewing my current credit report from your bureau, I came across the disputed items, and I don't think they are 100 % correct. Please investigate and correct the unlawful behavior immediately. 
Below are the list of the Items : XXXX XXXX XXXX XXXX XXXXXXXX ***** Opened XX/XX/XXXX Balance {$1700.00} ) This account is in fact registered as a charged off account ; I highly recommend you make me aware the actual reason why there is a balance detailing on the file whether it is a charge off? The account balance is in fact erroneous, please make sure you turn it to 0 or remove the item absolutely. Please also furnish documentation to confirm all the charges and credits with this assumed account that led to the maximum credit figure you might have showing on my document. My request to render these records is seen as a standard information inquiry based on my rights given from the fair credit billing act. If you can't provide these details per my civil rights request, give pleasure to straightaway eliminate this kind of incorrect entry. 
( XXXXXXXX XXXX XXXX  XXXX XXXX, XXXX XXXX {$0.00} ) Evaluate this reporting by making a revision of the information provided. There is an existing balance on the account, and indicates that it was a charge off account? Modify and perform any corrections or withdraw this from my personal file. 
( XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX ) XXXX Opened XX/XX/XXXX Balance {$3400.00} ) This company is attempting to collect on an out of statute debt. This is against the law, per the Fair Debt Collection Practices Act. Perhaps that doesnt matter to you, but it matters to me. In addition, this company has chosen to illegally add fees, clearly in noncompliance with the Fair Debt Collection Practices Act. Please provide proof that this account belongs to me along with documentation stating your FCC clearance and that you have not abrogated my rights in reporting this debt

Company response to consumer: Closed with explanation
Consumer complaint received 2022-01-11 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: SC

Complaint narrative:
On XX/XX/2021 I sent a letter regarding an accurate and unknown things on my credit report to this day over 45 days later I have not received a response yet. I feel like Im being taken advantage of and being ignored. Section 611 ( a ), It states that a failure to investigate these items within 30 days gives a reason to immediately remove those items from my credit report its been over 45 days so they should be deleted promptly. I demand that these accounts be deleted immediately or I will file for litigation due to the stress you have caused me. My information was also impacted by the XXXX data breach and may have gotten into hands of the wrong person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief