Consumer complaint received 2025-04-23 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: TRANSWORLD SYSTEMS INC
State: IL

Complaint narrative:
This debt was paid in full directly to the original creditor I have attached the proof of the transcript of the conversation with XXXX. 


XXXX XXXX ( XXXX pm ) : You can ask me questions about your bill, account, and troubleshooting service issues. 

XXXX ( XXXX pm ) : Billing XXXX  XXXX  ( XXXX XXXX  ) : It looks like your XXXX account is no longer active. Do you want to chat with an agent for more help? 

XXXX ( XXXX pm ) : Chat with an agent XXXX XXXX ( XXXX pm ) : No problem. I'll put you in touch with a live agent now. 

XXXX ( XXXX pm ) : Hi XXXX, thank you for contacting XXXX. My name is XXXX. How may I help you today? 

XXXX ( XXXX pm ) : Sure. Let me check the details and I will try my best to resolve this for you. 

Agent ( XXXX pm ) : Please allow me XXXX minutes while I check the details. 

XXXX  ( XXXX pm ) : Your welcome,! 

XXXX ( XXXX pm ) : May i know once when you have received the letter from XXXX? 

XXXX  ( XXXX pm ) : Got you! thank you for confirmation XXXX ( XXXX pm ) : Is there any account number or address mention on that letter XXXX ( XXXX pm ) : Just to confirm if you hve any mobile services before with XXXX  or just internet XXXX ( XXXX pm ) : Thank you for confirmation XXXX ( XXXX pm ) : Thank you for waiting. I really appreciate your patience over the chat. We value you as a customer and appreciate your business with XXXX. 

Agent ( XXXX pm ) : XXXX, as i have review the account details and find that it shows you have account before on XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX  XXXX and address XXXX XXXX  XXXX  XXXX XXXX, XXXX, XXXX  XXXX and both accounts shows disconnected and no bill shows due for both account on internet services and no mobile service shows connected on that address Agent ( XXXX pm ) : The account number you shared seems to be mobile account number XXXX  ( XXXX pm ) : So i need to once connect you with my mobile billing team, they wil once review and check if XXXX any due bill Agent ( XXXX pm ) : Shall i connect the chat fr you XXXX  ( XXXX pm ) : Thank you, please stay connected. 

Agent ( XXXX pm ) : XXXX XXXX, I hope you are doing good, please allow me a moment to review your previous interaction. 

XXXX  ( XXXX pm ) : You are welcome. 

Agent ( XXXX pm ) : Please allow me couple of minutes to check the account details. Your patience will be highly appreciated. 

Agent ( XXXX pm ) : Thank you for waiting, XXXX. 

XXXX ( XXXX pm ) : I would like to share that from my end, the account is showing as cancelled on the address XXXX XXXX  XXXX  XXXX XXXX, XXXX, XXXX  XXXX and I am unable to access the account details due to this. 

XXXX  ( XXXX pm ) : Thank you, let me try to check again. 

XXXX  ( XXXX pm ) : You are welcome. 

Agent ( XXXX pm ) : I can see that there is XXXX charge showing for {$110.00}. 

Agent ( XXXX pm ) : Let me try to expand it. 

XXXX  ( XXXX pm ) : Thank you for waiting, XXXX. 

Agent ( XXXX pm ) : I have checked and I can see that on XX/XX/XXXX- XX/XX/XXXX, the {$22.00} was for the Device installments for watch. 

Agent ( XXXX pm ) : Let me check for other amounts. 

XXXX  ( XXXX pm ) : You are welcome. 

Agent ( XXXX pm ) : XXXX, I can see that the charges are for the watch installments only for the previous cycles that is {$22.00} XXXX  ( XXXX pm ) : Hi XXXX, welcome back. This is XXXX, please give me a few moments to review the conversation so we can pick up right where you left off. 

Agent ( XXXX pm ) : Just to confirm, is your concern related to mobile billing? 

XXXX  ( XXXX pm ) : As I have checked it for you and your account is totally closed as per my end. 

XXXX  ( XXXX pm ) : Yes XXXX  ( XXXX pm ) : That might be the last bill on your account. 

XXXX  ( XXXX pm ) : Just a minute. 

XXXX  ( XXXX pm ) : Your welcome. 

XXXX ( XXXX pm ) : As I have checked it for you and as per my end there is no information is reflecting XXXX  ( XXXX pm ) : You can ignore the bill because it is not showing as per my end. 

XXXX  ( XXXX pm ) : Is there anything else I can assist you with today? 

XXXX  ( XXXX pm ) : Thank you for choosing XXXX and have a great day!

Company response to consumer: Closed with explanation