Consumer complaint received 2016-07-19 00:00:00
Product: Consumer Loan — Installment loan
Issue: Managing the loan or lease — 
Company: RFNA, LP
State: TN

Complaint narrative:
I took out XXXX separate loans from this company to pay some debts. The XXXX loan was {$1100.00} at 53.25 % APR. Total pay-off was XXXX on XX/XX/XXXX. I made XXXX payments of {$110.00} in XXXX & XXXX XXXX. Took out XXXX loan on XXXX/XXXX/XXXX of {$1200.00} at 28.70 % APR. As part of the selling tactic I was advised the XXXX loans be refinanced at 28.70 % APR at the time of signing. have been making payments on time since XXXX XXXX of {$130.00} a month. Company refuses to send statement balances and refuses to discuss them over the phone or on the internet account I have access to and pay my bill on. the internet web site only shows the payments made, not the outstanding balances nor the total amounts being reduced by paying on time. Company reported to Credit Bureau the largest balance outstanding I owe to them ever as {$3300.00} as of XXXX. XXXX and current balance of {$2200.00} due with no late payments. company shows on my Credit Report I have paid on time since the loan payments were due. Requested Company send printed statements to show receipt of payments and also outstanding balance owed last year. Have not received any to date. I only have access to the website to show payments made. I finally decided to dispute the amount shown on my credit report last week about XXXX XXXX, XXXX to XXXX stating if I have made on time payments the balance should reflect a different amount remaining. Received mail piece from the Company on XXXX XXXX, XXXX advising of who they share my information with but no statement of balances due. {$3300.00} minus {$2000.00} ( payments made ) equals {$1200.00} remaining on loan. Original loan papers do not reflect the {$3300.00} balance, nor are the amounts borrowed able to be calculated accurately without several errors. Even the finance charges on the original loan document are bogus in reflection to the interest rates, fees and other added items. In my communications with the Company there were several instances of unprofessional behavior and also harassment. I received several reminder notices for a payment only two days late. My payments are set to be paid on the XXXX of every month. I decided since I did in fact take out the loans to not discuss any terms with them and just to pay them on time to avoid further confusion and intimidation. 
The loan documents include an auto tow service plan for {$180.00} personal property insurance for {$460.00} and a life insurance policy for {$160.00} all pre-paid and financed in the loan. The original intent of my taking out a loan was for cash only. I was not shopping for the other services nor did I believe this company would have these services to offer. The company advertised itself as a loan company only. I was only aware the extra policies were financed and paid for in advance by the company and included with the total balance of my loan after I went home to review the documents. My error. I assumed that I would be able to return to the company and correct the matters. I was not able to change the terms, or discuss removing them from the original cash loan amounts. They kept saying since the loan was secured with personal property I had to carry their property insurance. but I was given a cash refund for the life insurance policy in XXXX. XXXX. The life insurance dollar amount is still included in the total amount owed.

Company response to consumer: Closed with explanation