Consumer complaint received 2026-01-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/XXXX, Wells Fargo seized {$30000.00} within HOURS of a {$32000.00} check deposit. The funds were taken from my Business Checking account and used to offset balance on my closed Line of Credit account. Prior to the deposit, the XXXX had a low balance. Since opening the LC, timely monthly payments were made until XX/XX/XXXX ( when business income ceased to exist ). WF closed my LC in XX/XX/XXXX. 

On XX/XX/XXXX, I called WF upon learning of the offset. That day was the beginning of a painful experience with WF wherein I was given the runaround for XXXX months. Unaffected by tearful agony and my verbal & written pleas, WF repeatedly declared its use of Right to Offset as reason for its seizure of my money. WF cited its numerous attempts to contact me about the LC & my lack of communication. I explained that my XXXX XXXX, medical conditions, and total income loss as THE reason I chose to stay away from everything that could compromise my health. Months of mail were left unopened & set aside. In fact, the stacks remain untouched. My way to cope and stay alive was not acceptable to WF, which prioritized protocol over assessing a customers desperate, dire circumstances.

WF created consequential problems that warrant urgent action losing my home and business collapse. It obliterated my right to mend what needed fixing. I was not given any opportunity to raise questions BEFORE their action. In less than 24 hours, WF wiped out XXXX % of my last money obtained by selling my car for the sole purpose of paying financial obligations including basic living expenses. 

With absolute lack of empathy, WF decided that my life & my business are unimportant to them. The car I sold was a sacrifice meant to give me a lifeline at home and in business. Holiday orders could not be produced & fulfilled, wiping out much-needed income. In an instant, WF robbed me of any hope and a chance to recover. 

I am submitting all written correspondence and timeline of my coordination with WF from the moment I realized WF took {$30000.00} of my money to offset a balance in a closed account. You will find detailed descriptions of what, how, and when this nightmare situation arose. I did not deserve the thoughtless, transactional, and apathetic treatment by WF. My XXXX years of loyalty and business should have at least given me more than 24 hours to contact my creditors & make payment arrangements. Their lack of humanity was hurtful and life shattering. WF offered no options or compromise rather, it is choosing greed and willfully causing my destruction. I am now days away from losing both my home & business. 

Adding insult to injury in my own research, I discovered that WF violated the California law governing Right to Offset. I sent a document to WF which laid out what specific parts of California Financial Code 1411 were violated. WF ignored my document completely and failed to answer any of the key points I made. They neither admitted nor disputed my points. Over the past XXXX months, their modus operandi was clear as day take my complaints by opening cases, ask XXXX weeks for research, request extension of deadline, and issue letters denying a customers request while focusing on one brief portion of a signed agreement that only highlights actions they can take as allowed by law. WF did not dispute my points on what they failed to follow as per California Fin Code 1411. In fact, WF followed ONLY ONE part of it they were kind enough to leave my bank account with the minimum required balance of {$1000.00}. They swallowed {$30000.00} from it and celebrated by destroying my home & business without hesitation, while scheming between departments, and making a mockery out of the process they designed to frustrate customers into simply surrendering.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation