Consumer complaint received 2025-08-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
To Whom It May Concern : This letter serves as a formal dispute and demand for immediate correction and deletion of inaccurate and unlawful information related to my Citi personal loan and line of credit. The information currently being reported on my credit file is a blatant violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681, and related federal regulations. Specifically : 1. Falsified and Re-Aged Charge-Off Reporting ( FCRA 1681c ( a ) ( 4 ) ) Your records indicate a charge-off ( CO ) in XXXX yet the payment history reflects serious delinquency beginning as early as XXXX  ( 30 days late ) and continuing into XXXX with progressive lates recorded : XXXX XXXX 60 days late XXXX XXXX 90 days late XXXX XXXX 120 days late XXXX XXXX 150 days late Per federal law, an account must be charged off no later than 180 days after the initial delinquency, which in this case began in XXXX. That means a charge-off should have occurred by XXXX at the latest not nearly XXXX years later in XXXX  This constitutes re-aging the debt, a deceptive and illegal practice that misleads lenders and keeps derogatory accounts on a consumers report beyond the legal limits. Your current reporting falsely extends the negative impact of this account and constitutes a violation of : FCRA 1681c ( a ) ( 4 ) requiring charge-offs to be removed seven years from the original delinquency date. FCRA 1681s-2 ( a ) ( 1 ) ( A ) prohibiting the furnishing of information known to be inaccurate. FCRA 1681e ( b ) requiring furnishers to ensure maximum accuracy. 2. Reporting Gaps & Data Suppression ( FCRA 1681s-2 ( b ) ) You reported no payment data for all of XXXX XXXX XXXX XXXX and then suddenly inserted a charge-off in XXXX without consistent historical context. This sudden change appears to be a deliberate attempt to manipulate the aging of the account, distort the timeline, and harm my credit score during a time I am pursuing employment and financial opportunities. This violates your obligations under FCRA 1681s-2 ( b ) to : Conduct reasonable investigations of disputed data, Correct or delete inaccurate information, and Avoid furnishing incomplete or misleading data. XXXX. Material Damage to Me as a Consumer Due to this illegal reporting behavior, I have suffered severe and ongoing financial harm, including : Denials for loans and rental applications, Lost employment opportunities in federal service, and Psychological distress from ongoing credit suppression. DEMAND FOR IMMEDIATE CORRECTION I am formally demanding the following actions be taken within 15 calendar days of receipt of this letter XXXX XXXX. Full deletion of all late payments from XXXX through XXXX. 2. Immediate removal of the XXXX charge-off, as it is factually and legally incorrect. XXXX. Deletion of the account entirely, if you can not provide documentation verifying each item per FCRA 1681i ( a ) ( 1 ) ( A ). Failure to comply will result in formal complaints filed with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), the Office of the Comptroller of the Currency ( OCC ), and the Pennsylvania Attorney Generals Office. I also reserve the right to pursue civil legal action for damages under FCRA 1681n and 1681o for willful and negligent violations. This letter constitutes my official notice of dispute under the FCRA and the Fair Debt Collection Practices Act ( FDCPA ). Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation