Consumer complaint received 2025-02-13 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Spring Oaks Capital, LLC
State: TN

Complaint narrative:
I received a notification on my credit file showing 2 fraudulent accounts reporting with SPRING OAKS CAPITAL LLC. Im a victim of identity theft, I have no knowledge of these accounts nor any involvement with SPRING OAKS CAPITAL LLC. I disputed these 2 fraudulent accounts with the credit bureaus, attached a ftc identity theft report, and police report showing that Im a victim of identity theft. The credit bureaus informed me that they sent the dispute with the documents to this company. I have neither engaged in business transactions with them nor entered into any agreements. Hence, it is unjustified for them to report fraudulent accounts that I have no knowledge of. This situation infringes upon my rights as a consumer, as outlined by the FCRA and FDCPA. Im attaching my current ftc identity theft report and police report to this complaint which show evidence that I'm a victim of identity theft. I filed a complaint with the bbb and my ftc identity theft report was NOT ACKNOWLEDGED. This company is still saying that these 2 fraudulent accounts are VALID and are trying to make me liable for these fraud accounts! When a ftc identity theft report or police report is sent to a company from a consumer it validates the identity theft that the consumer is reporting. An FTC Identity Theft Report is a document generated by the Federal Trade Commission ( FTC ) that allows victims of identity theft to officially report the crime, enabling them to dispute fraudulent activity with businesses and credit agencies ; it is essentially a legal document that can be used to prove identity theft and is created online through the FTC 's website, with the authority stemming from the " Identity Theft and Assumption Deterrence Act '' which outlines the procedures for reporting identity theft to the FTC. Therefore this company is in violation of my rights per the FCRA, FDCPA, and the Identity Theft and Assumption Deterrence Act. The Fair Credit Reporting Act, 15 U.S.C. 1681 et seq., is federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies. According to the Fair Credit Reporting Act ( FCRA ), when filing an FTC identity theft report, you have the right to request that credit reporting agencies block fraudulent information on your credit report related to identity theft, and businesses are required to provide you with copies of transaction records related to the fraudulent activity upon receiving a copy of your FTC Identity Theft Report ; essentially allowing you to dispute and remove inaccurate information stemming from identity theft. When a company receives evidence that you are a victim of identity theft, they are legally obligated to remove the fraudulent account from your credit report ; if they refuse, you can file a dispute with the credit bureaus and potentially take legal action under the Fair Credit Reporting Act ( FCRA ).

Company response to consumer: Closed with explanation