Consumer complaint received 2026-01-01 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: AMERISAVE MORTGAGE CORPORATION
State: TX

Complaint narrative:
[ Failure to provide XXXX adverseaction notice and incomplete FCRA/Reg XX/XX/XXXXcreditscore disclosures AmeriSave Mortgage Corporation ] AmeriSave provided a Notice to Home Loan Applicant / Credit Score Disclosure that failed to state whether adverse action was taken, omitted required consumer reporting agency contact information and underwriting/automateddecision records, and refused to provide a compliant adverseaction notice after certifiedmail demand. 
I applied for a home loan with AmeriSave Mortgage Corporation. In XX/XX/year>2025, AmeriSave mailed me a document titled Notice to Home Loan Applicant / Credit Score Disclosure. That document disclosed a credit score and generalized key factors, but it did not state whether my application was approved, denied, counteroffered, or otherwise subject to adverse action. It also failed to provide the specific reasons required when adverse action is taken. 

Federal law requires a creditor to clearly notify an applicant when adverse action occurs and to provide the specific reasons for that action in a manner that is understandable and meaningful. A credit score disclosure or generic score factors do not satisfy this obligation. By issuing a credit score disclosure without stating whether adverse action occurred and without providing specific reasons, AmeriSave failed to comply with its duties under the Equal Credit Opportunity Act and Regulation XX/XX/XXXX. 

In addition, when a credit score is used in connection with a mortgage application, federal law requires disclosure of the full identifying information of each consumer reporting agency that furnished the score, along with complete score details. AmeriSaves disclosure omitted required consumer reporting agency information and failed to provide complete, compliant credit score disclosures, constituting noncompliance with the Fair Credit Reporting Act and Regulation XXXX. 

On XX/XX/scrub> 2025, I sent AmeriSave a detailed written dispute and demand via certified mail, requesting confirmation of whether adverse action was taken, a compliant adverse-action notice if applicable, full consumer report and credit score disclosures, the underwriting and decision file, and confirmation that records were preserved. Delivery was confirmed on XX/XX/scrub>, 2025. Despite receiving notice and an opportunity to cure, AmeriSave has failed to provide a compliant response. 

AmeriSaves conduct reflects improper substitution of disclosures, failure to provide required adverse-action notices, and withholding of information necessary for an applicant to understand and verify a credit decision. These failures undermine transparency and violate federal consumer financial protection laws. 

I am requesting CFPB assistance to require AmeriSave Mortgage Corporation to produce a fully compliant adverse-action notice or written confirmation that no adverse action occurred, provide complete consumer report and credit score disclosures, produce the full underwriting and decision record, confirm preservation of all related records, and take appropriate corrective and enforcement action for noncompliance.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation