Consumer complaint received 2025-07-03 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: MO

Complaint narrative:
A sales person arrived at my home provided detailed information and spreadsheets on how the solar equipment would benefit us against the electric increase that was currently taking place in our area. They explained that if we purchased the solar equipment and provided them the tax incentive/rebate that would be provided to me for $ XXXX during the XXXX year, then the price would not increase to {$280.00} and would be paid off by XXXX. I was informed that the with the solar equipment, I would no longer have a utility bill but instead would be providing back to XXXX XXXX and receiving a rebate on a monthly basis. I asked for time to think about it and they reached back out the following day. We discussed the warranty and that they would take over any maintenance that would be needed during the next 25 years. Documents were signed and sent to me on XX/XX/XXXX. On XX/XX/XXXX, I was told that they would be ready to install soon. On XX/XX/XXXX, was told had passed city inspection and would not be much longer. The system was not fully set up and I was communication with the Project manager " XXXX ''. It was finally connected in XXXX XXXX. I reached out with in 5 days after the completion of the installation to the support line reporting that their was problems with the system. I was told that it would take a month for the equipment to take affect. Following month I reached out again stating that the utility bill came in and the system was providing inadequate solar performance yet i had been began paying for the system since XXXX. I was told that they would be in contact with me. On XX/XX/XXXX, after another call I was asked to send a copy of my utility bill and that they would reach out to have an individual to look at what could be done. I stated that I would like the product removed or brought to the efficiency level that I was promised. By XX/XX/XXXX, I had contacted the XXXX Department at XXXX, spoke to XXXX XXXX number at XXXX,, and contacted XXXX reporting that my system continuously was showing that there were XXXX or more panels reporting they were not producing. I was told that it was showing on their end. In XXXX I was told that it was due to the weather and was told not to use washer/dryer, dishwasher, or major electronics after sunset and we followed directions. Full time stating that I wanted a refund or product to provide the services that was requested. Throughout the period of installation, my utility bill remained the same with a top of a {$7.00} off peak credit of XXXX XXXX. Calls, texts, and emails were continued showing inadequate performance, problems with the performance, no service, and no assistance was sent to the home to check equipment. Pictures were sent again on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX showing the solars were 'black " showing little to no production. I had made multiple calls to XXXX and XXXX reporting the lack of assistance and lack of production and requesting to cancel the service. XXXX told me they would reach out to XXXX since I was not getting a response. On XX/XX/XXXX, my system showed that it was no longer reporting services and I reached out to XXXX. I informed them that I had followed the instructions and there was no " lights '' on the outside equipment showing that there was service to the system. They checked their side and reported that they believed that it was a wire that was not properly connected during installation. I contacted XXXX and it would go to voicemail then state that it was full. On XX/XX/XXXX, I reached out again to XXXX due to the company being the only one that I could speak to someone. I was sent an email to other installers nearby and was told to contact them to have someone to fix the equipment. I asked if i was going to have to cover the cost and was told that only XXXX could provide that answer. XX/XX/XXXX, I reached out again to XXXX. Same recording, voicemail full. I then sent a message to everyone that I hd been in communication with from the salesmen to the interconnection XXXX, XXXX XXXX who stated that i was qualified for net metering and confirmation of my appointment date, project XXXX XXXX, and support email stating that i just wanted the system removed, to cancel the loan, take the product back, and if I had to i would pay for the removal process. I received a returned message from XXXX of the salesmen stating that he no longer worked for the company and that they were now an XXXX XXXX XXXX. Reached out to GoodLeap the loan company who held my loan. I provided them the information. He was extremely rude. He informed me that XXXX was not an abandoned company and that they had set up multiple solars within the last week. I explained I just wanted the system removed. On XX/XX/XXXX, i reached back out to Good Leap, I was informed although I had been paying over {$200.00} a month for the loan the total to pay off was now at {$50000.00}. I asked for a receipt on what it was that I was paying for. He told me it was through a XXXX party and asked if I wanted a copy of my loan. I stated that I had it already. I informed him that I had sent a letter to the Better Business Bureau and would be reaching out to the attorney general. He asked me what was for. I informed him that I was never informed that there was a 3 day cancellation notice but if I had been, it took over a week to get a copy of my documents, 3 months for the system to be installed, inadequate solar performance, false pretenses, and the solar provider became insolvent. I have been in communications with an XXXX employer through email and calls who has been attempting on communicating with XXXX. He has reported that his XXXX was able to reach a former employee who reported XXXX was shut down and provided contact info for a local provider o find a new installer to fix the current problem. 
Good Leap reports that they are not held responsible for the solar, nor the warranty, nor the fraudulent hidden fees hidden in their contract. I make the monthly payment in which I was told but my amount continues to increase. I was informed I agreed to this which was not the case but was false promises and misrepresented.

Company response to consumer: Closed with explanation