Consumer complaint received 2024-07-26 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Confusing or missing disclosures — 
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Here 's a revised version of your text with grammatical corrections and improved clarity : I purchased a cashier 's check in XXXX to buy a home at a judicial tax sale in XXXX XXXX, XXXX Two days after giving the check to the XXXX XXXX XXXX XXXX, I discovered major issues with the home. I went to my bank in XXXX, XXXX, and requested a stop payment on the check after explaining the situation. The bank recommended that I visit the XXXX XXXX XXXX XXXX 's office to request the check back. 

Following this advice, I went to the Tax Commissioner 's office and asked for the check. I spoke with XXXX, who informed me that the check was in someone else 's drawer. When I asked about the consequences of stopping payment on the cashier 's check, XXXX advised that I would no longer be able to bid on homes in XXXX XXXX. I accepted this outcome and returned to the bank to proceed with the stop payment. 

Weeks later, I received a call from the XXXX XXXX XXXX, who was investigating the check. I later discovered that XXXX had not consulted the actual tax commissioner about our discussion, despite working for him. 

As of today, I have paid an additional {$22000.00} to the XXXX XXXX XXXX XXXX XXXX office for the home purchase, plus associated fees, to resolve this situationexpenses I would not have incurred had the tax commissioner provided accurate information. My issue now is with Wells Fargo. Although the XXXX XXXX XXXX XXXX has returned the original cashier 's check to me, Wells Fargo has not refunded the funds. I took the check to the bank and spoke with my personal banker, XXXX, which was an absolute nightmare. He never followed up, and every time I spoke with him, he gave me incorrect information. 

I've been contacted by the executive team several times. The last time, I was advised to go to the bank to resolve the issue, but when I arrived, XXXX claimed he had no idea what I was talking about and had no information from the executive banker, XXXX, who had instructed me to visit the branch. On the day I went to the bank, I spoke with the manager on duty, XXXX XXXX. I explained the situation to her, hoping she could help. Unfortunately, she did not even bother to contact the back office team for clarification. She was rude and told me, " I can't just put $ XXXX back into your account, '' which I never asked her to do. I only requested confirmation of the information I had received from the executive team. XXXX offered no assistance or reassurance, leading me to decide never to return to that branch. 

Instead, I went to the XXXX location and spoke with XXXX XXXX XXXX XXXX. This senior banker genuinely tried his best to help and has been working on the issue since I spoke with him last week. Despite several escalations, case numbers, and assurances from various bankers that the money would be returned, I am still out {$22000.00} as of this morning. I have been trying to resolve this since XX/XX/XXXX and am exhausted from the ongoing effort. There is no risk to the bank now that I have the original check and it is a tragedy that I have not received my money back at this point. I urgently need assistance to get my money back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation