Consumer complaint received 2024-10-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to formally file a complaint against XXXX XXXX for reporting late payments on my credit report and for illegally reporting a transaction. These actions violate several federal consumer protection laws, specifically the Fair Credit Reporting Act ( FCRA ) and other related statutes. 

1. Violation of 15 U.S.C. 1681 ( FCRA ) Accuracy and Fairness of Credit Reporting Under 15 U.S.C. 1681e ( b ), consumer reporting agencies and furnishers of credit information must follow reasonable procedures to ensure the accuracy of the information reported. XXXX XXXX has failed to ensure that the information being reportedlate payments on my accountis accurate. 

The payments in question were made on time or otherwise do not reflect the actual payment history. 
XXXX XXXX has failed to validate or provide sufficient documentation proving the accuracy of these late payments. 
As a result, my credit report now contains false and misleading information that is detrimental to my creditworthiness. 

2. Violation of 15 U.S.C. 1681b Permissible Purposes of Consumer Reports Under 15 U.S.C. 1681b ( a ) ( 2 ), consumer reporting agencies may only furnish a consumers report with their consent or for permissible purposes. XXXX XXXX is reporting late payments without my consent, and I did not authorize the release of this incorrect information to the consumer reporting agencies. 

Any previous consent I may have given to XXXX XXXX is hereby revoked, including any authority to report adverse or inaccurate information about my payment history. 

3. Violation of 15 U.S.C. 1681s-2 ( a ) Responsibilities of Furnishers of Information Under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers like XXXX XXXX are prohibited from reporting information to credit reporting agencies if they know or have reasonable cause to believe the information is inaccurate. In this case, the late payments being reported are inaccurate, and XXXX XXXX is in violation of this provision by continuing to report them. 

Additionally, under 15 U.S.C. 1681s-2 ( a ) ( 2 ), XXXX XXXX has a duty to correct or update information after a consumer disputes the accuracy of the information being reported. I have disputed these late payments, yet XXXX XXXX has failed to make the necessary corrections or remove the inaccurate information from my credit report. 

4. Violation of 15 U.S.C. 6801 Financial Privacy XXXX XXXX has an obligation under 15 U.S.C. 6801 to protect the privacy of its customers ' financial information. The continued reporting of inaccurate late payments without proper validation and disclosure violates my privacy rights and exposes non-public personal information to third parties in an unauthorized manner. 

XXXX XXXX has not adequately safeguarded my financial information, nor have they provided me with the proper disclosures required by law. I was not informed of my rights to opt out of such reporting, which further constitutes a violation of my privacy under this statute. 

5. Violation of 15 U.S.C. 1681c Illegal Reporting of Transactions Under 15 U.S.C. 1681c ( a ), certain types of adverse information, including transactions, are not allowed to be reported to consumer reporting agencies. XXXX XXXX is currently reporting a transaction involving a late payment, which is illegal under the FCRA. 

A " charge-off '' or a late payment is considered a transaction, and the reporting of such a transaction is prohibited if it is outside the permissible scope outlined by the law. This is another direct violation of consumer reporting guidelines, and XXXX XXXX must immediately cease reporting this transaction. 

6. Violation of 12 CFR 1022.43 Investigations of Disputes According to 12 CFR 1022.43, if a consumer disputes the accuracy of the information being reported, the furnisher of the information is required to investigate and respond promptly. I have notified XXXX XXXX of the inaccuracy of the late payments on my account, yet they have failed to conduct a reasonable investigation into the matter or provide timely resolution. 

Failure to investigate and correct the inaccurate late payment entries and illegal transaction reporting is a violation of this provision, and I demand immediate correction of this misleading and harmful information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation