Consumer complaint received 2024-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: FL

Complaint narrative:
On XX/XX/XXXX I filed a dispute with Chime for {$490.00} in transactions from XXXXThe claim number assigned was XXXX. The transactions were XXXX play and referenced XXXX XXXX and XXXX XXXX. I informed the agent that i have not ever authorized these transactions and do not have an XXXX phone that would use XXXXXXXX XXXX. I have an XXXX. I filed a police report and provided chime with a copy of the police report and officer 's information. Chime closed my claim on XX/XX/XXXX stating that no error had occured. I called, requested a copy of documentation used to determine this and reopened the claim. The new claim number was XXXX. The documentation chime emailed me was a copy of my intake form. No other documents were used to determine this. I called, provided additional information and was told that it would be relayed to an investigator. I was emailed on XX/XX/XXXX closing the claim, stating that no error had occured. I called, requested a copy of documentation used to determine this and reopened the claim. The new claim number was XXXX. I provided additional information and supporting documents -- including an updated police report. The claim was again closed. The documentation received was a copy of my intake form and the supporting documents I PROVIDED CHIME! I reopened my claim on XX/XX/XXXX and was assigned the new dispute XXXX of XXXX. I provided additional information including a copy of an email from the merchant stating that i did not have a XXXX XXXX payment profile or account -- - proving it was not me!!!!!!!!!!!!! However, on XX/XX/XXXX I once again received an email closing the claim stating that no error had occurred. I spoke to many supervisors and was told that they had no idea why it was being denied. Moreover, they stated they could not speak to the investigators. They have treated me poorly, denied claim after claim without investigating it and subjected me to unfair treatment and discrimination. 

Disputed transactions- Chime XXXX XXXX  Date Amount Merchant XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation