Consumer complaint received 2024-08-31 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: OH

Complaint narrative:
I opened my Lowes credit card on XX/XX/XXXX. I called Lowes in XXXX to report to them that I have never received my physical credit card in the mail. I was advised that it was sent to my old address. had just closed on a house on XX/XX/XXXX. I still had possession of the other home and was able to go back and forth and check the mail. I called into customer service and let the gentleman know I didn't receive the credit card. I wanted a physical credit card because every time I went into the store, I would have to show my ID, and they would have to look my account up. We the associate said we sent the card, and I let him know I didn't receive it. Well, I check my credit report, and it showed that he marked the card lost or stolen. I finally received my credit card in the mail at my new address in a couple weeks. Before I got the card, I needed to purchase a washer. I went to purchase a washer. I received a letter in the mail stating that my credit card was being closed due to my credit score. I was furious! I didn't understand and never read this in their terms and conditions. I called in numerous times asking them to send me the information where it stated this. They sent me out the credit card agreement and I read it front to back and still I didn't see the information. The representative on the line said verbatim " we can look at your credit report and see your score and if it is too low, we can close your account ''. Ivee never heard of this before! They ran my credit again to send me out a new credit card and I was not aware of this at all. Til this day, I still have not seen it in the terms and conditions. Just purchasing a new home, I needed my credit card for home improvements. My credit card was only open from XXXX. Lowes/Synchrony Bank still has not showed me where they could do this. I called in XXXX, and a representative told me the same thing and said it's in the terms and conditions. The reason I was calling was because they had closed my account and marked it charged off and said that they were supposed to send me a 1099c for the cancellation of the debt so I can report it as income on my Taxes. Well, I never received one in the mail. Income can not be reported on your credit report according to the FCRA. My account was charged off and my debt was sold to XXXX XXXX XXXX which currently is garnishing my wages illegally. They got a judgement against me, and I was not aware of said laws that protected me against creditors. XXXX never showed me they owned the debt, and they have fraudulently had possession of my private information. I never signed a contract with them and now they are garnishing my wages which is hurting me and my family financially. The amount is {$3600.00} which was charged off and reported as income on a 1099c. I am not liable for this debt. Synchrony bank had no right to close my account and run my credit without my prior knowledge. Their calls are recorded for quality and assurance purposes and I never agreed to have my credit ran again and then they close my account. I was current with all payments until they closed my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation