Consumer complaint received 2021-07-29 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: CA

Complaint narrative:
1. On XX/XX/XXXX, I paid off loan # XXXX. The remaining principle was {$300.00}. I paid {$300.00}. The remaining balance : {$0.00}. [ ByLoanXXXX.pdf ] [ Screenshot ( 26 ) .png ] [ r_Navient payments XXXX_Redacted.pdf ] [ XXXX -XX/XX/XXXX Fwd_ Payment Confirmation.pdf ] 2. On XX/XX/XXXX, I paid off loan # XXXX. I paid {$250.00} the remaining principal. The remaining balance : {$0.00} [ ByLoanXXXX.pdf ] [ Screenshot ( 25 ) .png ] [ XXXX  payments navient export_XXXX.pdf ] [ XXXX - [ XXXX ] Fwd_ Payment Confirmation.pdf ] [ XXXX - [ XXXX ] Fwd_ Payment Confirmation.pdf ] 3. For loans # XXXX and # XXXX, Navient applied a {$320.00} past due amount ( for loan # XXXX, {$230.00} ; for loan # XXXX, XXXX ). Navient never accounted for this past due amount. It has also indicated on its Payment page that the Past Due is ( included in Amount Due ). [ Screenshots ( 9 ) ( 16 ) ( 24 ) ( 27 ) .png ]. For each loan, the Amount Due was {$0.00}. 

4. On XX/XX/XXXX, Navient indicated that my Total Current Balance is {$110.00}. This amount is the total balance it ascribes to loans # XXXX ( {$110.00} ) and # XXXX ( {$1.00} ), both of which I have paid in full. I have contacted Navient several times to update my balance to {$0.00} for both loans, and it has refused to do so. [ Navient _ All Loan DetailsXXXX_XXXXpdf ] 5. Loans # XXXX and # XXXX were originally Sallie Mae loans ( as were others ). I had gone into default in or around XXXX or XXXX. Navient became the loan servicer and has been so since XXXX or XXXX. 

6. The original loan amounts for the loans in dispute ( # XXXX and # XXXX ) were {$10000.00} and {$5000.00}, respectively. Altogether, I paid at least {$15000.00} on # XXXX and {$7400.00} on # XXXX. I have paid on these loans consistently for over 10 years. [ XXXX XXXXpdf ] [ ByLoanXXXX.pdf ] [ ByLoanXXXX.pdf ] 7. Though I have paid off these loans in full, Navient has now discovered an additional amount of money it claims I owe. Specifically, it now indicates on its website that, as of XX/XX/XXXX I owe {$5300.00} on loan # XXXX and {$2600.00} on loan # XXXX. First payments due : XX/XX/XXXX. This is nothing less than a shake-down. [ Navient _ Loan Details XXXXpdf ] [ Navient _ Loan Details XXXXpdf ] 8. Moreover, I received a letter dated XX/XX/XXXX from XXXX XXXX XXXX indicating that this is an attempt to collect a debt of {$4500.00}. It lists Navient as the Current Creditor. The letter indicates that I have 30 days to dispute the collection. Whether this is a separate scam or part of Navients scam to collect a debt I do not owe, I can not say. Nevertheless, the letter alerted me to the fact that Navient is trying to get from me a total of {$20000.00} from a loan that was originally for {$10000.00} ( loan # XXXX ), and {$10000.00} from a loan that was originally for {$5000.00} ( loan # XXXX ). [ XXXX  letter.jpg ] 9. Whenever I have attempted to resolve issues with Navient, I have been directed to XXXX  a collection agency. Now it appears that Navient has referred me to a new collection agency, and for money that I do not owe. 

10. Over the years, Navient has charged me fees for which it has never accounted. 

11. In XXXX, FOR THE SAME LOANS ( # XXXX and # XXXX ), Navient changed my fixed interest rate to a variable rate. Navient increased the interest rate from 0.001 % to 10.750 %. I submitted a complaint to CFPB ( Complaint Number XXXX ) ; Navient then reverted to my 0.001 % rate. I suspect this newfound debt is an attempt on Navients part to collect interest that it tried to collect 3 years ago. 

12. Navient indicates a past due amount for loans # XXXX and # XXXX. It indicates for this late charge the date XX/XX/XXXX. I made payments to Navient on XX/XX/XXXX for loan # XXXX ( {$150.00} ) and loan # XXXX ( {$75.00} ). [ Screenshot ( 33 ) XXXXpng ] [ provident payments navient XXXXpdf ] 13. In a proposed class action that a federal judge recently ruled borrowers could pursue, the plaintiffs claim that Navient disproportionately applied payments to interest rather than principal, incorrectly capitalized interest and steered payments to lower interest rate loans. claim regarding fees. This has been my experience with Navient.

Company response to consumer: Closed with explanation