Consumer complaint received 2024-05-17 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: MS

Complaint narrative:
I received a letter XX/XX/XXXX from Wells Fargo customer care remediation # XXXX XXXX reference # XXXX. I called an was told that I was enrolled in a Identity Theft Protection program from XXXX, I explained to them that I did not authorized a Identity theft product, Im already a victim of Identity Theft with another banking institution and this is very wrong to send me a letter about an unauthorized identity theft product 14 years later while Im still trying to recover from Identity theft from another banking fraud and this is added stress on top of other Wells Fargo remediation that has not received a fair resolution going on 2 yrs. I was offered {$340.00} and a mediation request form would be mailed with the check within 20 days but I didnt receive the check and request form until XX/XX/XXXX. After sending back the mediation request form a case worker called me, I explained that Im still recovering from identity theft fraud with another banking institution and this is taking time away from me with working on recovering and its totally unacceptable, the case worker said if I send proof that Im recovering from another banking institution that I can get additional compensation, when the case worker called me back he said the most he could get approved was {$1700.00}, I explained to him that you offered {$1700.00} after notifying me XXXX later that my personal information was use for a unauthorized identity theft product while Im already experiencing and trying to recover from identity theft from another banking institution, the case worker said you only had the product for 3 months, I told him Wells Fargo had the product unauthorized for 3 months not me and can you provide me proff for how long the product was charged, he said no, I said how do I know how long the product was opened and what other products were charged, he said Wells Fargo does not have that information. He said he can mail me a check for {$1700.00} and I can still go to mediation with a mediator and I can Fax a letter why I feel that I should receive the amount Im requesting. My medication with the mediator was XXXX, the mediator said she did not have my letter I faxed in front of her, I told the mediator the purpose of me sending my letter is to explain what I been through before Wells Fargo remediations while still trying to recover from being a victim of Identity Theft from CA EDD fraud {$30000.00}, that I recently received corrected {$0.00} 1099g showing that the unemployment was fraud and since receiving receiving letters from Wells Fargo remediation program this has caused added stress, anxiety on a emotional roller coaster because Im still trying to recover from identity theft with XXXX XXXX XXXX who issued the fraudulent unemployment debit card, my remediation is different and Im being offered the same compensation as other and {$1700.00} was not fair for sending me a letter for a identity theft product XXXX ago I did not authorize and the most hurtful put is receiving it while Im already a victim of identity theft from another banking institution, my case worker came back with offer for {$100.00} once reached {$1000.00} he said my supervisor was offer anything more not {$1000.00} cent, and said the product was opened for only 3 months, I explained to the mediator that I was very unsatisfied because Wells Fargo can not provide me proff for their wrong doing and the case worker has said on many occasions that the product was only opened for 3 months and I kept telling him I did not authorize the product Wells Fargo open the product without my authorization and Wells Fargo took 14 to contact me while Im trying to recover from another banking institution and my case is not like other remediations because of the added stress of not knowing and its unfair to Over that amount of compensation for their wrong doing. A few days after my meditation with the mediator I left my case worker a message that I would like to speak with his manager because if his supervisor was at the mediation then they are aware of the mediation and the mediator not having my letter. A supervisor called me, I explained to her that I have been requesting to speak with a manager, she asked me several times why do I need to speak with a supervisor because the manager is going to tell me the same thing, I explained to her after Wells Fargo opened a unauthorized product with my personal information and receiving other remediations that has not had resolution has made it very difficult for me to speak with a supervisor because at my mediation with the mediator my case worker said he spoke with his supervisor and I feel that my letter I faxed XX/XX/XXXX for compensation was intentionally not give to the mediator and Wells Fargo has been fine by the consumer financial protection bureau to right their wrong to harmed consumers and Wells Fargo is still doing customer wronge, its not about how many months Wells Fargo had the account opened it about using my personal information fraudulently, waiting XXXX to contact me while still trying to recover from identity theft from another banking institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation