Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am filing a complaint regarding an auto loan account with XXXX XXXX XXXX ( Account No. [ XXXX XXXX XXXX ] ) that I held jointly with XXXX XXXX. This account is currently being reported on my credit report as : Charged off in the amount of {$16000.00} Past due balance of {$5200.00} Last updated in XX/XX/year> This vehicle was reported stolen. XXXX XXXX filed a police report and attempted to communicate with XXXX to notify them of the situation and request assistance locating the vehicle. XXXX f

ailed to provide any meaningful assistance or guidance regarding the stolen vehicle and made no effort to pause, investigate, or update the status of the loan accordingly. Furthermore, I never received any documentation from XXXX stating that the account was being charged off, when or if the vehicle was recovered or resold, how the proceeds ( if any ) were applied, or whether there is a remaining deficiency balance. This lack of transparency violates several consumer protection laws.

Uniform Commercial Code ( UCC 9-611 to 9-616 ) XXXX failed to provide post-default notices about vehicle sale, accounting of proceeds, or deficiency details.

Fair Debt Collection Practices Act ( FDCPA ) If XXXX attempted to collect the deficiency without clear, accurate, and timely documentation, this could constitute unfair or deceptive collection practices under 15 U.S.C. 1692e and 1692f.

Fair Credit Reporting Act ( FCRA 15 U.S.C. 1681s-2 ) XXXX reported the account as charged off without notifying both joint account holders or ensuring the accuracy and completeness of that information.

Consumer Financial Protection Act ( 12 U.S.C. 5531 ) Failing to assist during a theft investigation, provide post-charge-off transparency, or report accurate credit data constitutes an unfair and deceptive practice.

I also submitted a formal dispute to Experian regarding this account, clearly challenging the accuracy and completeness of the repossession and charge-off data reported by XXXX. Instead of addressing my dispute, Experian only updated my personal information ( such as name or address ) and failed to conduct a reasonable reinvestigation of the actual account information, as required by FCRA 1681i. Experian never provided evidence that the account was properly verified.

This response ( or lack thereof ) violates my rights under the Fair Credit Reporting Act, and I believe Experian acted negligently in failing to fulfill their legal obligations.

I respectfully request that XXXX immediately provide all legally required documentation regarding the stolen vehicle, any recovery, resale, and accounting of sale proceeds. 

If they can not provide this information, I request that the account be removed from my credit report.

I also request that Experian be required to properly reinvestigate my dispute and either remove or correct the reporting of this account based on the evidence ( or lack thereof ) provided by XXXX. 

This situation has caused me significant financial and emotional distress. I believe my consumer rights have been violated and I am requesting the CFPBs assistance in investigating and resolving this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation