Consumer complaint received 2025-07-02 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
My name is XXXX XXXX. I am the daughter and legal guardian of my dad XXXX XXXX. This is a follow up response regarding Complaint ID XXXX and XXXX against JP Morgan Chase Bank XXXX Please be advised that from XX/XX/XXXX to XX/XX/XXXX I was indeed denied a request for bank statements that were requested by Probate court and the Michigan Department of Health and Human Services. The statements were urgently needed for verification of assets to qualify my dad for XXXX. Please be advised that over a span of 8 months I scheduled in branch meeting appointments at XXXX Chase branches in the states of Georgia and Michigan. For documentation purposes I have obtained the business cards of the personal bankers and branch managers that I had face to face in person meetings with to request statements. After reading Chase 's response that falsely stated that there was no request for bank statements. I am compelled to provide additional information. I visited the Chase XXXX XXXX branch located at XXXX XXXX XXXX XXXX XXXX, GA XXXX. I met with XXXX XXXX and XXXX XXXX  from XXXX. My request for statements were denied. On XX/XX/XXXX my dad and I had an appointment with XXXX XXXX XXXX located at XXXX XXXX, XXXX XXXX XXXX XXXX, MI XXXX. My request for statements were denied. On XX/XX/XXXX I scheduled an appointment with my dad located at XXXX XXXX XXXX XXXX, MI XXXX to request bank statements and close his checking and savings account. My meeting was with XXXX XXXX and XXXX XXXX XXXX. I explained to them that the statements were needed to qualify for XXXX. I also told them that other branches were unwilling to help me. In spite of me presenting valid identification and Letters of XXXX. XXXX and XXXX were able to provide me with statements but were unable to close the accounts. On XX/XX/XXXX I scheduled an appointment located at XXXX XXXX XXXX XXXX, GA XXXX. The appointment was initially assigned to XXXX XXXX. However, due to her lack of experience with Guardianship accounts. She requested assistance from XXXX XXXX and XXXX XXXX. I explained to them that I needed bank statements and requested to close my dad 's account. I also provided them with the contact information from the XXXX location regarding approval from underwriting of establishing a new guardianship account. I was told that I would have to wait until Monday XX/XX/XXXX until additional information was received. After reading Chase 's response that I never requested bank statements from the XXXX location is NOT true. The fact that a XXXX XXXX XXXX XXXX XXXX issued a Protective Order and a hearing to request bank statements from Chase. Only reaffirms that what I am saying is true. Chase refuses to acknowledge and admit that they delayed providing me with bank statements for months. This unfortunately resulted in the nursing home suing my father and putting him at risk of involuntary eviction. What is the purpose of having Letters of XXXX with XXXX  authority if you can not use them? Chase stated that because I was not an " authorized signer '' that the statements could not be provided. This policy is in stark contrast to XXXX XXXX. As a legal guardian I recently closed my dad 's XXXX savings account. I was able to obtain several months of bank statements and I was NOT an authorized signer on his account. XXXX was so accommodating and the process quick. Unlike Chase bank who is very dismissive, denies wrong doing and gives customers the run around. This will be my last and final communication with JP Morgan Chase Bank regarding this matter. Fact : My requests for bank statements were denied several times by XXXX XXXX, XXXX XXXX  and XXXX XXXX. The only Chase employees who provided me with the statements were XXXX and XXXX. I only wish this request was granted sooner as it created a lawsuit against my XXXX XXXX XXXX father who is legally incapacitated with XXXX. I don't expect Chase to do anything but continue to DENY and disregard my valid concerns. I am submitting this response on principle that some Chase employees denied that I requested bank statements. This is becoming hearsay ... their word against mine. In spite of the Protective Order and my Letters of XXXX.

Company response to consumer: Closed with explanation