Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
Back in late XXXX XXXX I deposited my daughters check into my bank account for {$4700.00} which Ive done before with no issue. Once I deposited the check they locked my accounts so I no longer had access to my funds. Then, eventually closed my account with no explanation via writing or email so I called them and they stated I cant deposit checks into my account unless the person is a joint owner which my daughter was not so I said fine and I had my fianc deposit the check into her account and they said the check was already cashed by Bank of America and they have the funds. In result to that XXXX XXXX CLOSED MY FIANCS account because they thought she was intentionally trying to cash an already cashed check. So XXXX XXXX I reached out to the department that handles closed bank accounts for Bank of America they told me that I would receive a check in the mail by XXXX XXXX XXXX for the remaining balance of my account including the {$4700.00} from the check. So XXXX XXXX comes and still no check I call the same department back and they tell me that whoever told me I would receive a check misinformed me! They never sent a check and even though they took the funds from the check that claim they dont accept but now even after they closed my account the funds are still on hold and they cant tell me why the funds are on hold even though they seen the check is not fraudulent and the check cleared and it has been over 5 months since they had my funds they contacted the issuer of the check and they verified everything needed but they just keep telling its on hold and they cant give me a time frame for when it will be released and I asked for something in writing so I can show the issuer of the check so they can recant the funds they are not willing to cooperate with any requests Ive had. Also if they dont accept checks from people thats not listed on the account why would they cash the check anyways knowing my daughter isnt on my accounts instead of just rejecting the check in the first place and once the check cleared why would they hold my funds? All they had to do is decline the check and say we dont deposit checks unless they are on the account. Just recently after filing my complaint over a year ago they had a special department reach out to me called the regulatory complaints department I worked with XXXX XXXX originally and when she couldnt offer a resolution because they work with a back office who requested documents regarding the check and my power of attorney of my daughter I provided everything requested and each time they would come up with an excuse even XXXX XXXX couldnt believe what I was going threw so she assigned me to another XXXX named XXXX XXXX I provided notarized power of attorney And proof of the correspondence from the actual issuer of the check they still wont release the funds to me or send it back to the issuer of the check they been holding the funds for 3 years

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief