Consumer complaint received 2025-12-04 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Checkr, Inc
State: NC

Complaint narrative:
In XX/XX/XXXX, I received a minor traffic citation in XXXX XXXX, NC : No Operators License ( XXXX XXXX XXXX XXXX XXXX  ), Case # XXXX. I legally paid the fine in full on XX/XX/XXXX ( balance {$0.00} ). At that time, I was driving with my valid foreign license while completing the process to obtain my North Carolina drivers license. 

On XX/XX/XXXX, I obtained my valid North Carolina Driver License ( DL # XXXX ). Since then, I have had no new charges, no criminal history, and no open cases. My license has remained ACTIVE, Class C, with all information updated and in good standing.

CHECKR REPORT ( XXXX ) CLEAR AND ACCURATE On XX/XX/XXXX, Checkr completed a full background check for employment purposes.

This report was labeled Clear and did NOT list any misdemeanor or criminal records whatsoever. 

Key details from that XXXX Checkr report : Report Status : CLEAR Motor Vehicle Report : ACTIVE license, Class C License Issued Date : XX/XX/XXXX License Expiration : XX/XX/XXXX No criminal records reported Completed at : XX/XX/XXXX Created at : XX/XX/XXXX This shows that Checkr had all the correct, updated information, including my fully valid NC drivers license and the absence of any disqualifying records.

This report was the basis upon which I continued working normally for app-based platforms.

CHECKR REPORT ( XXXX ) OLD INFORMATION SUDDENLY REAPPEARED On XX/XX/XXXX, more than a year later, Checkr suddenly reinserted the same XXXX misdemeanor that they had previously omitted even though : Nothing changed in the court record The case remained resolved since XX/XX/XXXX I had no new charges My license remained active and valid My identity, DOB, SSN, and address never changed This record was suddenly flagged as Consider, despite being over two years old and previously deemed irrelevant by Checkr themselves.

DIRECT CONSEQUENCES Because of this inconsistent and misleading reporting : XXXX suspended my account XXXX denied my onboarding XXXX remains blocked As a gig-economy driver and sole provider for my wife and XXXXXXXX XXXX XXXX, this has caused severe and immediate financial hardship.

MY DISPUTE WITH CHECKR I filed a dispute through the candidate portal and by email.

I specifically requested : An explanation of why the record was not reported in XXXX but reappeared in XXXX. 

Correction or suppression of the outdated misdemeanor so that reports are accurate and consistent.

That Checkr notify XXXX, XXXX, XXXX, and any other recent report recipients as allowed under FCRA 1681i ( d ).

Checkr responded with generic statements, failed to explain why old data was reintroduced, did not reasonably reinvestigate, and refused to notify impacted companies.

FCRA VIOLATIONS Checkr may have violated : 15 U.S.C. 1681e ( b ) Failure to follow reasonable procedures to ensure maximum possible accuracy They created two contradictory reports ( XXXXXXXX XXXX XXXX XXXX XXXX ). 

They reinserted outdated information without any new court activity.

15 U.S.C. 1681i ( a ) Failure to conduct a reasonable reinvestigation They did not address the contradiction between their own reports.

They did not provide the requested verification procedures.

15 U.S.C. 1681i ( d ) Failure to notify prior report recipients of corrected information They refused to notify XXXX, XXXX, or XXXX after my dispute.

WHAT I AM REQUESTING I respectfully ask the CFPB to : Require Checkr to correct or suppress this old misdemeanor so it is not inaccurately used in employment background checks.

Require Checkr to notify XXXX, XXXX, XXXX, and any other recent recipients that the prior XXXX report was inaccurate or incomplete.

Review Checkrs reinvestigation practices and re-insertion procedures for compliance with the FCRA.

This situation has directly harmed my income, employment opportunities, and financial stability due to Checkrs inconsistent and misleading reporting practices.

Company response to consumer: Closed with explanation