Consumer complaint received 2026-04-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: AMERICAN EXPRESS COMPANY
State: CA

Complaint narrative:
Refer to the original CFPB complaint number XXXX details and American Express response titled " XXXX, XXXX XXXX XXXX for what is triggering this request for oversight and possible lawsuit for violation of applicable consumer credit laws. Filing this new complaint since the original complaint was closed prematurely with a review by CFPB to ensure that the issues cited were address by American Express and its personnel. This complaint addresses violations of Federal laws and regulations governed by the CFPB as indicated within American Express and its personnel 's response to the original complaint ( XXXX ). By American Express own admission within the letter submitted as a response to CFPB complaint number XXXX, XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX and American Express ( further referred to as AMEX XXXX. ) have violated Federal laws accordingly : XXXX ) AMEXXX/XX/XXXX. statement While we are not able to disclose specific internal criteria, these reviews are conducted consistently across accounts made under the section titled We reduced your credit limit on your Personal Card of AMEX response dated XX/XX/year> violates 15 U.S.C. XXXX by reducing consumer credit limits and refusing to disclose the reason why after a consumer request this information. AMEX XXXX. also failed to provide documentation regarding its practices as requested. XXXX ) AMEX XXXX. practices of reducing account limits without disclosing more specific information when requested by the consumer appears to be an established predatory practice designed to create unfair and deceptive acts in connection with the manipulation of credit limits designed to increase over-the-limit fees or other penalty fees thus extorting these fees from consumers for profit. Federal law requires creditors to provide more specific information, upon a consumer request, when specific actions are taken including reduction of credit limit applicable to the account. Requests made prior to the CFPB complaint filing and within AMEX XXXX. response to the CFPB complaint show a willful act of ignoring laws and regulations by AMEX XXXX violating consumer rights under the Consumer Credit Protection Act. This violation comes with criminal liability and as such, I am respectfully requesting the CFPB investigate this practice within AMEX XXXX, including its personnel, and take the necessary actions to correct any and all violations as not to further harm its consumers. XXXX ) AMEX XX/XX/XXXX indicated in their response letter dated XX/XX/year>, to the CFPB complaint under the section titled We reduced your credit limit on your Personal Card that they perform this predatory practice across accounts indicating that they do this to all consumer accounts. AMEX XXXX. also indicated that these reviews are performed in accordance with applicable laws and regulations. As previously stated, this practice is a violation of laws and regulations under 15 U.S.C. XXXX and implicates the organizations ( AMEX XXXX ) standard practices, protocols and procedures which were not disclosed in their response as requested within the original CFPB complaint. XXXX ) AMEX XXXX. willful disregard of requests for disclosure of the details used to determine the credit reduction, including any algorithm used in their decision, is a violation of RegulationXX/XX/XXXX of the Equal Credit Opportunity Act. Since AMEX XXXX. indicated this practice is performed on ALL their accounts, I respectfully request again an investigation and potential lawsuit filed against AMEX XXXX. by the CFPB as in the case with XXXX XXXX and other financial institutions for same or similar deceptive practices. AMEX XXXX. can not provide a valid reason for the reduction of the account because none exists. This complaint is to request proper administrative oversight by the CFPB to investigate AMEX XXXX. practices, policies, protocols, and procedures regarding applicable laws and regulations they claim to follow but their response regarding their legal requirement to furnish information to consumers when requested proves otherwise.

Company response to consumer: Closed with explanation