Consumer complaint received 2025-01-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XX/XX/XXXX Subject : Request for Description of Investigation Process - Disputed Account on my Credit Report ( XXXX XXXX ) Dear CFPB, I am writing to formally dispute the reporting of late payments on my credit report for the account with XXXX XXXX ( Account # : XXXX ). After reviewing my credit report, I have identified significant discrepancies and errors in the reporting of this account that require immediate attention. This is my second formal dispute regarding this matter. 
According to my records, I have consistently paid this account on time. However, your reporting agencies have inaccurately reported late payments for the following months : XXXX : XX/XX/XXXX ( 30 days late ) Experian : XX/XX/XXXX ( 30 days late ) XXXX : XX/XX/XXXX ( 30 days late ) These late payments are incorrect, as I made all required payments on time. The Fair Credit Reporting Act ( FCRA ) mandates that all information reported must be complete and accurate. I kindly request that these inaccuracies be corrected and that my account reflects a status of " Paid As Agreed, Never Late. '' Errors and Discrepancies Identified : Payment History : The reported 30-day late payments for the months listed above are not supported by my payment records. I have attached proof of my timely payments for your review. 
Inconsistent Reporting : XXXX reports a " High Balance '' of {$430.00}, while XXXX lists {$0.00}. This discrepancy suggests inaccurate data exchange. 
The " Date of Last Activity '' differs across bureaus ( XXXX : XX/XX/XXXX, Experian : XX/XX/XXXX, XXXX : not reported ). 
Experian and XXXX failed to report the " Last Payment Date '' of XX/XX/XXXX, as accurately stated by XXXX. 
Legal Violations : Per the FCRA : 15 USC 1681e ( b ) : Consumer reporting agencies must follow reasonable procedures to ensure maximum accuracy of the information reported.

15 USC 1681 ( a ) ( 2 ) ( A ) ( i ) : Consumer reports should not include erroneous information based on transactions or experiences between the consumer and the reporting entity.

15 USC 1681i ( a ) ( 1 ) ( A ) : Disputes must be investigated promptly and corrected if inaccuracies are found. 
Furthermore, the inaccuracies in reporting violate : Truth in Lending Act ( 15 USC 1666 ( b ) ) : Creditors must provide reasonable procedures to ensure timely delivery of periodic statements, ensuring the consumer has adequate time to make payments before due dates. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been adhered to, and the account in question should reflect a status of " Paid As Agreed, Never Late '' based on the timely payments made. Accurate reporting under the " Paid As Agreed, Never Late '' standard is crucial, as it demonstrates my financial responsibility and reliability as a consumer. Incorrect reporting of late payments undermines this standard and causes unnecessary damage to my creditworthiness. 
Additionally, as outlined by the FCRA, creditors are required to ensure the accuracy of reported data, including any historical payment statuses. PAANL status reflects that all payments were made according to the agreed terms without delay or default. It is imperative that this designation be applied to my account to maintain the integrity of my credit report. 
I hereby request that you provide documented proof supporting the claim of late payments on this account. This proof should include specific details such as dates, amounts, and any relevant communication indicating that the payments were indeed late. In the absence of valid proof, I expect the credit reporting to be rectified promptly. 
Requested Actions : Conduct a thorough investigation of the reported late payments and discrepancies in the XXXX XXXX account. 
Provide a detailed description of the investigation process, as required by 15 USC 1681i ( a ) ( 7 ), within 15 days of this dispute. 
Update my credit report to reflect accurate and complete information. Specifically, remove the late payments for XX/XX/XXXX ( XXXX ) and XX/XX/XXXX ( Experian and XXXX ) and confirm the account status as " Paid As Agreed, Never Late. '' Provide documented proof supporting the claim of late payments, including dates, amounts, and any relevant communication, if you believe the reporting is accurate. 
Supporting Documentation : A copy of my payment records showing timely payments for the disputed months. 
A copy of my credit report highlighting the inaccuracies. 
If you are unable to provide verifiable proof of these late payments, I demand the immediate correction of my credit report. Failure to address this dispute accurately and within the 30-day investigation window, as mandated by the FCRA, will result in further action, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and other regulatory bodies. 
I appreciate your prompt attention to this matter and look forward to receiving a resolution within the legally mandated timeframe. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation