Consumer complaint received 2025-06-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BARCLAYS BANK DELAWARE
State: MA

Complaint narrative:
Barclays erroneously increased my interest rate following the Covid Relief Program. I am seeking a refund of the overcharged interest. 
Please find the evidence of every aspect in the attached document. 

I would appreciate your support in getting my reimbursement. 
Many thanks for addressing this! 
______________________________________________________________________________________________________________________________________________ Timeline : XXXX XXXX, XXXX Entered a Debt Management Program Agreement with Barclays XXXX with a 5.9 % interest rate, facilitated by XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
_______________________________________________________________________ XXXX & XX/XX/XXXX, Called Barclays and XXXX XXXX confirm the rate would not be affected if I entered the XXXX COVID relief _______________________________________________________________________ XXXX XXXX, XXXX Applied for and received confirmation of a XXXX break, through Barlclays Covid Relief Program. 
_______________________________________________________________________ XXXX XXXX, XXXX Called Barclays and XXXX XXXX re-confirm rate would not be affected XXXX, XXXX I resumed automatic payments through XXXX, in accordance with Barclays Covid Relief Program . 
_______________________________________________________________________ XXXX, XXXX the XXXX  months of COVID relief, Barclays accidentally began charging me a different interest rate, which continued to rise up to 21.24 %, instead of maintaining the agreed-upon 5.9 % _______________________________________________________________________ My attempts to resolve this issue : XXXX XXXX Called XXXX  and was told that this had also happened to other customers and that they had to file complaints in order to get the overcharged interest refunded. 
_______________________________________________________________________ XXXX XXXX Called Barclays to bring it to their attention. Was told it would be addressed within XXXX business days. 
_______________________________________________________________________ XXXX XXXX XXXX In accordance with Barclays complaints procedure XXXX I called Barclays numerous times XXXX Each time, I was told they would address it within XXXX  days. When I didnt hear back or see any changes in my statements, I called again. This happened repeatedly for over a year. 
_______________________________________________________________________ XXXX XXXX, XXXX I asked Barlcays to mail me the last XXXX end-of-year statements and was told theyd arrive in XXXX days. They never arrived. 
_______________________________________________________________________ -XXXX  XXXX I tried to log into my Barclays account and access was blocked. NOTE : This is why I do not have interest rate data for all the years. 
_______________________________________________________________________ XXXX XXXX, XXXX I mailed a complaint letter to Barclays XXXX Certified Return Receipt -As of XX/XX/XXXX, there has been no response from Barclays.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief