Consumer complaint received 2026-06-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Subject : URGENT Complaint Against Bank of America {$20000.00} Principal Paid Immediately Upon First Contact ; Deferred Interest Charges Imposed After Two Years of No Statements or Notices To Whom It May Concern, I am submitting this urgent complaint against Bank of America regarding deferred interest charges applied to my credit card account under circumstances I believe are unfair, deceptive, and contrary to basic consumer protection principles. This matter is at risk of escalating to a charge-off if not resolved promptly an outcome that would be directly and solely caused by Bank of America 's imposition of charges I dispute as improper. APPROXIMATELY TWO YEARS BEFORE THIS COMPLAINT : I opened a Bank of America credit card with a promotional financing offer and set up automatic payments for the minimum amount due. From the time I opened the account, I never received a single statement, notice, or communication of any kind from Bank of America not by mail, email, or any other means. Because automatic payments were handling the minimum due and I had received no correspondence whatsoever, I had no reason to believe anything was amiss. FIRST CONTACT FROM BANK OF AMERICA : The very first time Bank of America contacted me was a phone call placed several months after the promotional period had already ended, notifying me that a payment was overdue. I was so unaware of the account 's status that I initially told the representative I did not have a Bank of America credit card because I had never received a single statement or notice in the two years since opening the account. I had no knowledge the promotion had ended, no knowledge a balance remained, and no opportunity to act before the deadline passed. Upon being informed of the situation during that call, I immediately paid the full principal balance of approximately {$20000.00} in its entirety. I did not dispute the principal. I did not delay. I paid in full on the spot. Despite this, Bank of America is now demanding a substantial retroactive interest charge commonly known as " deferred interest '' backdated to the original date of purchase. This charge accrued silently over two years during which I received no statements, no promotional end-date notices, no warnings, and no communication of any kind from Bank of America . I believe this is deceptive and unjust for the following reasons : 1. Bank of America failed to send me any statements or notices for the entire life of the account approximately two years depriving me of any awareness of my account status or the approaching promotional deadline. 2. The first and only communication I received from Bank of America was a collections call placed months after the promotion had already expired far too late for me to act. 3. Upon receiving that first call, I immediately paid the full principal balance of approximately {$20000.00} in full, demonstrating my clear willingness and ability to resolve the account. 4. I didn't use the credit card during the relevant time and the only charge was an annual fee from XXXX XXXX that XXXX inadvertently charged to this card and couldn't reverse because Bank of America would not let XXXX reverse the charge - so I was forced to pay the XXXX charge to Bank of America, which I immediately paid after discovering the charge on a call with Bank of America while asking for the fees and interest to be waived. 5. When requesting a waiver of fees and interest, Bank of America stated that I could make a monthly payment under protest to avoid a charge off while I filed this complaint, so I made that monthly payment under protest. 6. The deferred interest charge now being demanded is entirely the result of Bank of America 's own failure to communicate not any negligence or bad faith on my part. 7. A charge-off, if it occurs, will result solely from Bank of America 's imposition of these disputed charges, not from any failure to pay a balance of which I was never properly notified. I am a customer who set up automatic payments, paid immediately upon being contacted, and paid {$20000.00} in full on the first call. The notion that I should now bear a large retroactive interest penalty accrued over two years of silence on Bank of America 's part and potential charge-off is fundamentally unfair. I am requesting that the CFPB investigate this matter urgently and direct Bank of America to waive the deferred interest charges in full. I am prepared to provide any documentation requested, including payment records and evidence of the absence of any statements or notices received. Thank you for your prompt attention to this matter. Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX, # XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Bank of America XXXX XXXX Account number XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation