Consumer complaint received 2025-02-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Affirm Holdings, Inc
State: NY

Complaint narrative:
I have been trying to address this matter with Affirm since XXXX XXXX and keep getting the run around. 

This was my interaction with them. I don't think they are following accurate reporting and are in my opinion predatory to the consumer by only reporting what suits them which is not consistent with any other personal loans and are only reporting negative info, not positive to damage the consumer. 


Hello XXXX, I hope this email finds you well. My name is May, and I am a supervisor with Affirm Customer Care. I am reaching out to you regarding the credit reporting for your Affirm loans. 



First and foremost, I want to extend our sincere apologies for any inconvenience this situation may have caused you. After a thorough review of your account, our records indicate that you currently have five loans that are being reported as delinquent to the credit bureaus. Its important to emphasize that Affirm has a regulatory obligation to furnish accurate loan and repayment information to the credit bureaus, whether that information is positive or negative. We can only update our reporting if we identify an inaccuracy. 



This policy is outlined in Affirms Terms of Use and Privacy Policy, as well as in your Loan Agreement, which you consented to when obtaining your loan. More information regarding our Terms of Service can be found here : [ Affirm Terms of Service ] ( https : //www.affirm.com/terms ). 



It's worth noting that with Affirm, certain purchases may include credit furnishing, while others may not. Generally, your first loan will be eligible to be reported, and subsequent loans will only be reported if you fall into delinquency. In such cases, Affirm will furnish the entire history of the loan. We want to clarify that Affirm is not obligated to report every loan, and our policies govern how we manage credit reporting consistently. 



If you have questions about how the information Affirm shares is reflected on your credit report, we recommend reaching out to XXXX directly at their customer service number : XXXX ( XXXX ) XXXX. 



After conducting our investigation, we have found that the reporting of these loans is accurate, and therefore, we must respectfully decline your request to remove these loans from your credit report. Should you have any further questions or need assistance, we encourage you to reach out to us at our Affirm Help Center at helpcenter.affirm.com. 



Thank you, XXXX XXXX 

Download Affirm app YOU ( VIA THE HELP CENTER ) XXXX, XXXX XXXX  Thank you for your reply. I dont believe this is how credit reporting works that you only report the good if theres no delinquency. It can be viewed as predatory and taking advantage of your consumers. Like I said I will be escalating this matter to see if based on your response the CFPB would agree with me that you cant pick and choose what to report as it suits you and only report negative when it suits and benefits you and not the consumer. That doesnt seem like fair reporting. I will be sending in all of this correspondence as well. Its not the legitimacy of the reporting Im questioning its the method and the predatory behavior of only reporting what benefits you the creditor and not an accurate picture of the whole borrowing picture with your company. You should consider your reporting methods if you want to market yourselves as these being personal loans as all other personal loan companies report every account monthly regardless of the status so I also feel this can be misleading to the consumer on the product your providing them.

Company response to consumer: Closed with explanation