Consumer complaint received 2025-09-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Affirm Holdings, Inc
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX guided me to finance their program through Affirm. I repeatedly canceled the loan before disbursement, but both companies failed to act, resulting in Affirm disbursing funds against my clear instructions, IK retaining {$600.00}, and Affirm charging me over {$400.00} in interest. 

Detailed Timeline : XX/XX/year> : I notified XXXX XXXX  that I did not want the Affirm loan under any circumstance due to interest. 

XX/XX/year> : I submitted a cancelation request through XXXX website. The site confirmed Affirm would reach out to the merchant. 

XX/XX/year> : I repeated the cancelation request to XXXX by email and phone. XXXX stated it would be processed. 

XX/XX/year> : I emailed XXXX again, confirming cancelation. 

XX/XX/year> : I requested written confirmation of cancelation. Despite this, XXXX accepted the {$8200.00} loan from Affirm the same day. 

XX/XX/year> : XXXX tried to move me to a payment plan instead of honoring the cancelation. I pleaded for urgent cancelation. 

XX/XX/year> : XXXX requested reasons for cancelation, which I provided. 

XX/XX/year> : Affirm responded to my XX/XX/XXXX cancelation request, claiming XXXX did not provide cancelation notice. I reiterated that the loan should have been canceled and funds returned. 

XX/XX/year> : XXXX said they would charge me a {$600.00} registration fee. I responded that cancelation occurred before disbursement and I should not be penalized. 

XX/XX/year> : I filed a dispute with Affirm, providing evidence of cancelation before disbursement. 

XX/XX/year> : Affirm resolved the dispute in favor of XXXX, but XXXX had not refunded anything. Affirm would not disclose the evidence XXXX provided. 

XX/XX/year> : I sent a formal demand to both XXXX and Affirm requiring reversal of the loan balance within 15 days. 

XX/XX/year> : XXXX refunded {$7600.00} but kept {$600.00} as a fee. 

XX/XX/year> : I contacted Affirm to resolve the {$600.00} XXXX withheld. Affirm refused, stating the balance was now {$1000.00} with interest and that it was an interest-bearing account. 

I filed another dispute with Affirm regarding the {$600.00}, but they continue to keep the account open and charge interest. 

Harm Caused : I was forced into a loan against my repeated cancelation requests before disbursement. 

XXXX delayed refund for over a month, then withheld {$600.00}. 

Affirm allowed interest to accrue and charged me over {$400.00} despite my timely cancelation. 

I have paid Affirm more than {$1000.00} in unjust fees and interest and continue to face charges. 

Why This Is Harmful : Affirm failed to protect me as a consumer, deferring entirely to the merchants policy. 

IKs contract terms penalize consumers for cancelation and dispute filing, creating unfair and abusive practices. 

I was left financially responsible for a loan that I never wanted and canceled in good faith before funds were released.

Company response to consumer: Closed with explanation