Consumer complaint received 2025-05-31 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ResidentCollect, Inc.
State: TX

Complaint narrative:
In XXXXXXXX XXXX XXXX, my friend and I moved out of an apartment we had leased for the year. We had been told by management that they would be changing the paint in the entire apartment after calling to report some of the peeling paint and larger holes in the unit from a TV mount that we wanted to repair before move out so we could get our deposit back. When we received the move out statement we were given an itemized statement showing the rent paid on time, two water bills, a late fee, and a charge for paint of the entire unit. They used our entire {$200.00} security deposit to cover the charges, but the invoice showed an outstanding balance of {$270.00}. 

We called management and asked to speak to the leasing manager XXXX, to dispute that we have the statement showing the rent was paid on time, and to ask why there was a late fee assessed. We also wanted to discuss why we received a {$270.00} charge for paint when she had already told us not to worry about it and stated that we would not be charged for that. She was unavailable, so we requested a call back. My ex-roommate made several attempts to contact her, with no avail. I was later told he was never able to reach her and she wouldn't call him back. He stated that he started receiving harassing phone calls from a company trying to collect the debt from this apartment. I later received a collection notice in the mail from Innovative Recovery showing an amount of {$290.00}. This is not the original amount that was due from the false outstanding charges on the apartment. I disputed the debt with them, requesting itemized proof of this debt, which I never received. 

Then I started receiving the harassing phone calls from Innovative Recovery in XXXXXXXX XXXX XXXX The voicemails they left was someone trying to sound like a law firm with no actual company name, leaving a " case number '' that doesn't seem to exist with any law firm, and stating they would be calling or showing up at my place of employment next. I no longer work at the place they may have on file, but I received a call from my former boss saying that a company was calling for me claiming they needed to talk to me about a legal matter, but would not give her the name of the law firm or even their name and just left her a XXXX number to call them back. When she hung up and called them back the automated service stated that she had called Innovative Recovery. These people were calling me several times a day, gumming up my voicemail box. I tried blocking them and they would call from a different number. 

I eventually had to change my phone number after being harassed so much by them. 
I have not received anymore correspondence via phone or even by mail since I changed my phone number. This was ridiculous over a less than {$300.00} debt that should not have even been charged off by the stupid apartment complex anyway. We were lied to, charged an unnecessary late fee, and didn't even have the option to pay our water bill without them using our deposit. Personally, I do not feel like I owe anything to them after enduring a year of a less than stellar living experience overpaying for a cheap, falling apart apartment. I especially do not want to give money to a company that harassed me like that and claims we owe an extra {$20.00} that is not listed on the invoice. I now have another fear unlocked that I won't be able to rent anywhere than where I am currently living until this is resolved and removed from my credit report.

Company response to consumer: Closed with explanation