Consumer complaint received 2015-08-04 00:00:00
Product: Student loan — Non-federal student loan
Issue: Dealing with my lender or servicer — Keep getting calls about my loan
Company: Genesis Lending
State: CA

Complaint narrative:
Earlier last year, ( perhaps XX/XX/XXXX ) upon learning of the Attorney General of California 's lawsuit with XXXX Colleges to shut down various campuses, I immediately called Genesis Lender to cease any and all future payments and informed them of why. I was put on hold for about XXXX mins and was asked if I received a letter stating to cease all payments. I told them no and that I would not be making any more payments until the matter is resolved. A week later, they still took out a payment and the process to refund my payment suddenly was 6-10 week process after I stated a week prior to no more payments. According to the representative, I never stated I wanted to cease payments during the last initial call. I argued, " so then, I just called last week for what then??? " On XX/XX/XXXX, I learned many campuses had shut down, including the XXXX College I attended for the private Genesis loan. I already have a compliant filed with XXXX to Consumer Finance and stated I was told I was going to get financial aid, but never did and was never informed of it which is why they set me up with a Genesis loan. A loan that I felt I had been unfairly floating for over 3 years. The balance is now more than what I started with. 
After XXXX XXXX, Genesis would call up to 4 times a day almost EVERYDAY!!!!!!! To the point where I 'm screaming at them to leave me alone! They stated they had nothing to do with XXXX College after I argued that I would not be paying them anything considering what 's in the news with the lawsuit. How could that be if this is a loan for XXXX College, which is part of XXXX College? She ignored what I asked and remained adamant about informing me I owe them payments after MONTHS of not hearing from them. After telling just about every single representative to stop calling me, I would get another call sometimes not even XXXX hours later. I even received a letter stating they would garnish my wages and take legal action if I did n't pay by the end of XXXX. I even had my husband tell them to cease all calls, but it never stopped. To the point where I am left in tears because of the anger risen from all the non stop calls. 
NOT ONCE did they mention the automatic 40 % off reduction of the balance. They apparently have moved my account with another collection agency and I was informed by a journalist following the story that they too, are suppose to inform me of an automatic 40 % reduction which I STILL feel I should n't have to pay at all because I was never notified of the news of me NOT going to get financial aid, and because I had sat in classes for the entire 3 months, I am obligated to pay my XXXX quarter out of pocket- which is what this Genesis Loan is for. 
I do HOPE and PRAY that Genesis loans and all other private loans of XXXX Colleges will be forgiven as it is for the Federal Loans. I 'd really like to further my education, but since I have used up my loans for an AA ( a NON TRANSFERABLE AA ) I am unable to afford it all out of pocket. I am hoping this will all get wiped for myself and many other students who could use a fresh start on starting over with an AA degree. 
Thank you for your time and I hope to hear the latest soon!

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation