Consumer complaint received 2025-08-12 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I XXXX XXXX XXXX was a victim of a XXXX XXXX scam involving a depositor that has an account with Bank of America. Back on XX/XX/XXXX I sent a complaint to Bank of America regarding a {$50000.00} cashiers check that I deposited into an account XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, OH XXXX. Bank of America account number XXXX routing number XXXX. I started a complain because I had a very strong suspicion that I was being scammed out of {$50000.00}. On XX/XX/XXXX I walked into the Bank of America located at XXXX XXXX XXXX XXXX XXXX Texas XXXX. I spoke to a branch manager at Bank of America here in XXXX XXXX, Texas, where the deposit was made. He connected me with their fraud department. I spoke to a fraud department representative, who informed me that there was nothing that they could do about my stolen money even though there was sill several days left on a seven day hold put on the cashiers check by Bank of America. The representative from their fraud department stated to me and I quote, just because I felt like I was being scammed doesnt mean Im being scammed. I was highly highly disappointed in the lack of care or the lack of involvement or responsibility on Bank of Americas part. She informed me that I needed to have my bank, XXXX, XXXX XXXX XXXX XXXX reach out to them as there was no information they could give me directly. The representative from XXXX XXXX XXXX was extremely rude and uncaring and was unwilling to dig in to find out what was going on with this fraudulent XXXX  company that I sent the {$50000.00} cashiers check. That same day I contacted my bank XXXX XXXX XXXX XXXX XXXX XXXX department. I let them know what Bank of America told me they said that they would send an email to Bank of America requesting that my funds be put back into my account Claim Number XXXX. I was in contact with my banks fraud department weekly. They stated that they had not heard anything back from Bank of America but they would send another email. Again, I would continue to follow up with my bank hoping that they would have success in retrieving my stolen funds from Bank of America. On XX/XX/XXXX I went into my online banking and noticed that there was a {$4000.00} deposit that was made into my account. I contacted my bank XXXX XXXX XXXX XXXX XXXX to find out where that money came from. It was deposited into my account from Bank of America. I asked my bank representative. Was there any information attached to the deposit? He said absolutely nothing. Clearly, Bank of America has accepted responsibility for allowing a XXXX XXXX who sole purpose is to launder and scam money to have an account with their bank. Bank of America has failed to do their due diligence and appropriately vetting LLCs before they allow them to set up account accounts with their institution. My question is why has Bank of America not refunded my entire {$50000.00} that was stolen from me and why such a small amount deposited into my account. Im demanding the Bank of America return the entire {$50000.00} minus the small deposit that they did put into my account immediately. Bank of America is responsible for this theft that has taken place. Why are they responsible because XXXX XXXX XXXX is a XXXX company that has an account with Bank of America and is allowed to operate through Bank of America in stealing and laundering innocent peoples money. Bank of Americas response to this complaint has been that I need to have my bank XXXX XXXX XXXX XXXX XXXX XXXX Bank of America to conduct a formal investigation into this matter after speaking with my bank XXXX XXXX XXXX XXXX XXXX they do not have the authority to demand Bank of America to conduct a formal investigation regarding this matter, Bank of America is diverting responsibility regarding this fraudulent scam that I was a part of. My question is why has Bank of America on XX/XX/XXXX deposited {$4000.00} without providing an explanation of what that money was for and why it was put into my account. I want an explanation from Bank of America as to exactly what that deposit was for, if it was a partial reimbursement regarding this scam, why was the entire {$50000.00} not refunded to me? I have formally reported this scam to the XXXX XXXX division of the XXXX XXXX XXXX XXXX and I am expecting Bank of America to refund to me, the entire balance of funds that I lost in this horrific scam. 
FBI Submission ID complaint number XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation