Consumer complaint received 2025-05-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Hello, Im XXXX XXXX on XX/XX/XXXX I got a call from XXXX XXXX employee actually he is not working on XXXX XXXX. He is a scammer reach out to me on phone. He sent me one email regarding loan application. He told me that I am preapproved for personal loan of XXXX XXXX All he wants for his loan is to fill out an application from. He sent me through email I have entered all personal SSN, D.O.B, email address, Residence address.my paperwork and provided documents as State drivers license ID. And gave my personal checking account bank details like Account number, routing number, and mentioned that I have credit card.so what he done to me was he got access for all my debit and credit cards information.at very beginning he said I just only need one Otp number. Rest assured me by evening money will be debit to my chase bank account.on same day I have noticed that he was doing reversal on my bank account. I got doubt and called chase bank. They no we are not working with outside lenders and told me to block them from receiving calls. Later at the evening.again I got call from chase bank saying that we are calling from fraudulent department. And they said we have received a complaint on you regarding misbehaving and abuse on your employee. So we are filling a fbi case on you.i got scared and double checked number on the XXXX it was from XXXX XXXX.what they said was if you dont want to get into trouble you should call the your lender from XXXX XXXX And resolve issue. I said ok, but you dont have time time because its already XXXX. XXXX  all ready filled a case and the paperwork was done. So act immediately or else you will be XXXX  in one hour. So I got scared and they threatened me with at any point of time police may knock on my door. You wont get bail easy enough to get out.So later after 4-5days I found out that he was cheating with spoofing technology. He spoof XXXX XXXX near by location number and cheated me.so finally he was able to get out XXXX $ from XXXX XXXX. He maxed out all my credit cards. Tried to apply different personal loans. And credit cards as well. He run my SSN on dark web. After that he never leaves me on the phone every trying to talk to me on different phones and mails. Till last week he was blackmailing me that he was going put my private and personal pictures.and information on website and dark web. Whole last 40days was a nightmare and it was feeling like walking through hell.how he was able to find out about all my information on his website or phone because the link at very beginning was a link that he can use my phone as secondary user and more importantly.the link was not visible on applications.at last I have checked that he added his bank cards to my bank account and credit cards too.when I found out and started reaching out to my banks he started threatening me with my personal information.so I got no choice left and bought new device. I have tried to dispute with unknown charges on my credit card and debit card but nothing is working out. At beginning they gave me temporary credit.later they added money back to my account.i gave police complaints couple of times. And filed a complaint report on FDC but nothing was resolved. Moreover my credit score we down almost XXXX. Before XX/XX/XXXX it was XXXX. And now it was only XXXX. I lost money and my health and I cant explain how much I have gone through all this 40days. Please help me with XXXX XXXX checking account, Capital one savior credit card account, XXXXXXXX XXXX XXXX account, XXXXXXXX XXXX XXXX  account, XXXXXXXX XXXX XXXX And XXXX XXXX XXXX. Please help me out to buy some time and let me be back on track. And I will work with all my bank accounts and credit cards see possible best outcome for me.

Company response to consumer: Closed with explanation