Consumer complaint received 2017-06-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: UNIVERSAL MTG & FINANCE
State: NY

Complaint narrative:
In XX/XX/XXXX myself and myself husband contacted Universal Mortgage & Finance.Inc.to purchase an investment property. We were referred to this company by a friend. We had a forclosure in the past and were hesitant about moving forward with the process.We spoke to XXXX XXXX and we explained that we had a forclosure in the past.He assured us that this we something his company could help us wirh.He then give our file to XXXX XXXX NMLS # XXXX.We worked with XXXX and birthday a preapproval on XX/XX/XXXX.We found a house.We and proceeded to start with the purchase. We signed a contract and a closing date was set for XX/XX/XXXX.During this time XX/XX/XXXX was moving to a new office and delayed our loan process for two weeks. Our contract was about to expire with the sellers. He encouraged us to get an extension because he just needed a couple more days to close.We signed an extension upon his request. But our new contract addendum said that we would have to close by the XX/XX/XXXX.If we do n't close by this date we lose our deposit. At this point we had already invested so much into this property. We lose time from work, money spent going down to Florida, appraisal of the property etcXXXX XXXX reassured us that this closing was going to happen. On theXX/XX/XXXX, XXXX XXXX contracted me to tell me that we were not going to close.He said that he was sorry but when he checked before nothing showed up in their system. But now the underwriters used a system that he was n't familiar with and the forclosure was still showing up.He then preceded to send an email to the sellers agent. He said that we lied on our application and that he had no knowledge of the forclosure. At this point we are trying to get back our money.But XXXX XXXX basically put all the blame on us for his mistake. On the day of the closing the mobile notary, the title company were all trying to contact us about the close.They were arranging closing information. He never bothered to inf8the others that the closing was not happening. He tried to cover up himself by writing an to the sellers that we were hiding something. We have never lied to home or anyone at his company. Instead of being professional he just did a cover up.To this day the home owners insurance company still thinks that we are purchasing the property and continued with the closing on that date.He never notified anyone in this process about anything. On the the day of the mobile notary was calling me to arrange a time to sign the closing papers.The title company was also still sending emails wanting to know what was going on.we also tried to contact XXXX XXXX the chief of operating officers but he offered no help.Before starting this process with this company we checked our credit and it was checked several times by them also .At no time during this process did we think that our past forclosure was an issue. All we want is our deposit back.But since XXXX XXXX found the time to conventially send that email the sellers are refusing. They think that we did not disclosed the information because this is what they were told.We feel insulted! He told us we were getting the loan and reassured us that is the only reason we signed the extension. Now he went behind our backs and yoldvthe sellers we hid information from him. <P/>This company Universal Mortgage & Finance.Inc is located at : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX XXXX XXXX XXXX # XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation