Consumer complaint received 2024-08-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
My name is XXXX XXXX I need my claim Claim # : XXXX to be reopen or appeal or dispute again or reinvestigated because I got a email today saying this Information about your online fraud claim Inbox W Wells Fargo Online to me 7 hours agoDetails Claim # : XXXX Dear XXXX XXXX, We need more information to complete researching your claim you filed on XX/XX/year>. Please contact us at the number below at your earliest convenience. If we do not hear from you within 10 business days from the date you filed your claim, we will resolve your claim with the information we have available to us. Please call us at XXXX, Monday through Friday, XXXX XXXX XXXX XXXX XXXX Eastern Time. Well be able to answer any questions you have at that time. We also offer language assistance services if you need them. Thank you for choosing Wells Fargo. Sincerely, Claims Assistance Center Online Fraud Claims And when I called them some agents didnt want to help me or or didnt understand what I saying and when I call back another agent didnt help me he say it was closed and when its not closed I need to add this information to the claim I didnt unauthorized the payments when yall reopen the claim up if it is closed it closed yall closed it out for no reason when I got a false email asking me to call yall for more information and I did that and reopen my claim up and investigate it again or give me a one time credit for the total amount and also add this to my claim I didnt authorized the payment its is fraudulent and send me the information yall requested from me so yall can use that information yall get from me later to add on to my claim later and he also unblock my login XXXX but he didnt unblock my XXXX access I need it to be unblocked too still it say this As youve requested, weve removed your access to XXXX. If you have questions, were available 24/7 at XXXX name is XXXX XXXX XXXX and contact me at XXXX please also add this to my complaint XXXX CFPB : and my old account number is XXXX and my online banking XXXX XXXX Update this new information they blocked my online bank access for no reason when I have call back trying to get information and verify I was the account owner and told them I got a email saying I need to call them they need more information when I did that and told them what the email say they didnt want to help me by telling me what information they need to update my claim and they claim I have to go into a branch and blocked my bank online access and XXXX access got blocked and bank transfer like wire transfer got blocked until I go into a bank to verify my self with a picture id and I want yall to unblock the online bank access and XXXX access unblock that and unblock the wire transfer access and restore them too and update my claim to the information I have give yall because everytime I have a issue I need to verify my self into a bank with a picture id when I do then they can help me over the phone when the issue is fixed in bank first over a phone with the branch banker and Wells Fargo customer support worker agent worker I want yall to unblocked them and regain me access to all of them without me going into a branch again to verify my self with a picture id because this is getting me XXXX now and mad and I cant go to the bank every day because I dont have a car or drive or transportation or dont have family support like that and cant walk or get to a bank everyday when yall need me to go to a bank so fix my issue and give me a one time credit to my bank for this issue like {$1000.00} or lower then this because all my issue isnt still resolved and I still didnt get my credit for {$25.00} yall give me for my un resolved complaints issues so I want a credit for {$1000.00} or lower then that etc.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation