Consumer complaint received 2026-03-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Global Lending Services LLC
State: WA

Complaint narrative:
* * Subject : * * Inaccurate Credit Reporting, Balance Misrepresentation, Contract Date Impossibility, and Resulting Consumer Harm Global Lending Services ( Account ending XXXX ) * * Reference : XXXX XXXX Account : XXXX Prior CFPB Complaint No. : XXXX I am submitting this complaint regarding inaccurate and inconsistent credit reporting by Global Lending Services LLC ( GLS ) related to a repossession account associated with my credit file. This complaint references a prior inquiry submitted through the Consumer Financial Protection Bureau under complaint number XXXX XXXX XXXX XXXX XXXX to which GLS responded in a letter dated XXXX XXXX XXXX XXXX XXXX XXXX XXXX At present, GLS is reporting a balance of approximately XXXX XXXX {$16000.00} * * on my credit report associated with this repossession account. However, in their official written response to the CFPB complaint referenced above, XXXX explicitly stated that my XXXX XXXX deficiency balance is {$2300.00} XXXX XXXX This represents a * * material discrepancy of more than {$14000.00} * * between the balance GLS is reporting to the national credit reporting agencies and the balance GLS represented in its formal regulatory response. Under the Fair Credit Reporting Act ( FCRA ), furnishers of information must report information that is * * accurate, complete, and capable of being verified * *. A furnisher can not report XXXX balance to the credit reporting agencies while representing a substantially different balance in a regulatory response. Such conflicting information raises serious concerns regarding the accuracy and reliability of the information GLS is furnishing. Additionally, GLS has not provided documentation validating the alleged deficiency balance or demonstrating how the balance being reported was calculated. Specifically, XXXX has not provided : Documentation of the repossession Notice of intent to sell or notice of sale of the vehicle Auction or sale documentation reflecting the sale price of the vehicle A full deficiency balance calculation showing how the alleged balance was determined A complete and unredacted payment history establishing the balance being reported Without this documentation, the reported balance can not be independently verified and therefore should not continue to be furnished to the credit reporting agencies. Furthermore, GLSs response letter states that I entered into a * * Retail Installment Sales Contract on XX/XX/XXXX for the purchase of a XXXX XXXXXXXX XXXX XXXX XXXX This statement presents a * * clear and contractually impossible discrepancy XXXX XXXX A contract executed in XXXX XXXX XXXX can not logically or legally be used to purchase a vehicle that was manufactured and designated as a XXXX model year vehicle XXXX XXXX, which would not have existed in the marketplace until approximately a decade later. The existence of these XXXX dates together in the same contractual description is therefore XXXX XXXX chronologically impossible * *. Because of this, at least XXXX of the following must be true : GLSs records regarding the account are inaccurate GLS has provided incorrect information to a federal regulator GLS is reporting information that it can not properly verify Any of these scenarios raises serious concerns regarding the reliability of the records GLS is using to furnish information to the national credit reporting agencies. The presence of such a fundamental chronological impossibility within GLSs own written response strongly suggests that the account information being maintained and reported by GLS XXXX be XXXX XXXX inaccurate, unreliable, or improperly verified XXXX XXXX. In addition to the discrepancies described above, the credit reporting data itself further demonstrates inconsistencies regarding the reporting of this account. The tradeline is currently reflected in a merged credit report as follows : App : XXXX, XXXX XXXX : XXXX Current Address : XXXX XXXX XXXX XXXX # XXXX, XXXX XXXX WA XXXX Tradeline Information : GLOBAL LENDING SERVICE/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX High Credit : {$16000.00} Balance Reported : {$16000.00} Status : XXXX XXXX Repossession / Foreclosure ) Last Reported : XX/XX/XXXX Maximum Delinquency : XX/XX/XXXX Account Closed : XX/XX/XXXX Category : Auto Loan 62 Month Term The tradeline currently reflects a * * balance of {$16000.00} reported as past due * *, which directly contradicts GLSs written statement to the CFPB that the deficiency balance is * * {$2300.00} * *. These conflicting balances demonstrate that the information being furnished can not reasonably be considered accurate or capable of verification. In addition to the reporting inaccuracies described above, the continued reporting of incorrect and conflicting information for an extended period of time has caused * * ongoing harm and damages * *. Inaccurate credit reporting can negatively impact a consumers credit profile, affect credit scoring models, and impair a consumers ability to obtain favorable credit terms, housing opportunities, and financial services. The presence of materially inaccurate information on a credit report for a prolonged period of time can also result in financial and emotional harm to the consumer. Under the Fair Credit Reporting Act, consumers are entitled to have only * * accurate and verifiable information * * reported about them. Furnishers that report inaccurate information or fail to correct inaccuracies after being placed on notice may be responsible for damages resulting from those reporting failures. Given the significant discrepancy between the balance GLS reported to the CFPB and the balance being reported to the credit reporting agencies, as well as the contract information that is chronologically impossible, the continued reporting of this tradeline appears inaccurate and misleading. I respectfully request that the Consumer Financial Protection Bureau require Global Lending Services LLC to * * immediately delete the tradeline associated with this account from all credit reporting agencies * *, as the balance and account information can not be verified as accurate and consistent. * * Supporting Evidence Attached : * * Credit report showing GLS balance reported as approximately {$16000.00} GLS CFPB response letter dated XX/XX/XXXX stating deficiency balance of {$2300.00} GLS response letter stating contract date of XX/XX/XXXX for purchase of a XXXX vehicle Prior CFPB complaint reference number XXXX Given the substantial balance discrepancy, the presence of contract information that is chronologically impossible, and the potential consumer harm resulting from prolonged inaccurate reporting, I respectfully request that this matter be investigated and resolved promptly. Thank you for your attention to this matter.

Company response to consumer: Closed with explanation