Consumer complaint received 2026-07-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
My name is XXXX XXXX. I am submitting this complaint regarding Truist Banks continued withholding of funds from my campaign bank account despite my full cooperation and repeated efforts to resolve this matter. On XX/XX/year>, I opened a business checking account with Truist Bank in the name of XXXX for XXXX, my campaign committee. During the account opening process, I provided all documentation requested by the bank to verify my identity and establish the account. On XX/XX/year>, I deposited a personal check in the amount of $ XXXXfrom my personal bank account to fund the campaign account. On XX/XX/year>, I received a letter from Truist Bank, dated XX/XX/year>, stating that my account had been restricted due to suspicious and/or unusual activity. I immediately visited my local Truist branch to determine what additional information was required. A branch representative instructed me to obtain a letter from my financial institution confirming that the {$25000.00} check I deposited would not be returned unpaid. I promptly obtained the requested letter and, following the branchs instructions, emailed it to the branch on XX/XX/year>. As of XX/XX/year>, the total balance in my campaign account was {$35000.00}. Truist subsequently mailed me a check for $ XXXXand closed the account. However, the remaining balance of $ XXXXcontinues to be withheld by the bank. Since XX/XX/XXXX, I have made numerous visits to the branch, spoken with branch personnel on multiple occasions, and contacted Truists customer service department repeatedly in an effort to resolve this matter. Despite my continued cooperation and repeated follow-up, I have not received a meaningful explanation as to why my funds continue to be withheld or when they will be released. My account has since been closed, yet Truist continues to retain $ XXXX my money. As of the date of this complaint, these funds remain inaccessible. At every stage of this process, I have acted in good faith. I have promptly complied with every request made by the bank and have provided all requested documentation. Nevertheless, Truist has failed to provide a clear written explanation of the legal or factual basis for continuing to withhold my funds or a reasonable timeline for their release. The continued withholding of my funds has caused significant financial hardship. In addition to the financial impact, it has disrupted the operation of my campaign committee and prevented me from accessing funds that rightfully belong to me. I respectfully request that this matter be investigated and that Truist Bank be required to : Immediately release the remaining $ XXXXbeing withheld. Provide a detailed written explanation of the legal and factual basis for withholding my funds. Explain why my funds have remained inaccessible for more than 60 days despite my full compliance with every request made by the bank. Identify the specific policy, law, regulation, or investigative process that justifies the continued restriction of my funds. Resolve this matter without any further unnecessary delay. I have attached supporting documentation, including : The account restriction notice dated XX/XX/year>. The letter from my financial institution confirming that the deposited check would not be returned. Proof that the deposited check cleared and was honored.. Relevant account statements and records. Registration of candidate campaign committee Copy of check received for XXXX I respectfully request a thorough investigation into Truist Banks handling of this matter. If there is no lawful basis for continuing to withhold my funds, I request that the remaining $ XXXXbe released immediately. Thank you for your time, attention, and consideration. XXXX for XXXX XXXX # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation