Consumer complaint received 2026-06-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Solar Loan Obtained Through Misrepresentation XXXX Inaccurate Disclosures Business : XXXX XXXX of XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Service Finance Summary of the Issue In XX/XX/XXXX, my husband XXXX I financed a solar system through a loan arranged by XXXX XXXX. During the sales consultation, XXXX representative XXXX XXXX made several statements that were material to our decision to enter into the financing agreement : The solar system could be moved to a new home if we relocated. The system could be transferred to new owners if we sold our home. We would receive approximately {$16000.00} in tax credits, which would significantly reduce the financed amount. These statements directly influenced our decision to sign the loan documents. Manufacturer Confirmation On XX/XX/XXXX, XXXX XXXX ( the manufacturer ) confirmed in writing that : the system can not be moved without voiding the warranty the warranty is locationlocked the sales representative should not have stated that relocation was possible This contradicts the representations made by XXXX during the sales process. XXXX stated in their XXXX response that they had emailed us a voice recording prior to our complaint. This is inaccurate. We did not receive any such email. The email containing the recording was sent to XXXX XXXX XXXX of XXXX XXXX, not to us. We only received it because XXXX XXXX forwarded it after I asked whether he had received anything. The email XXXX recording were never delivered to my email address directly. Prior to reporting the company to the XXXX, we sent an email to the company directly XXXX copied XXXX XXXX XXXX of XXXX XXXX for resolution to no avail. We only got information from the company after sending the complaint through XXXX. They responded through the XXXX, not directly to us. The welcome call recording XXXX relies on only states that we XXXX qualify for up to a 30 % tax credit XXXX advises us to consult an accountant. It does not address the verbal promises made during the sales consultation, including the {$16000.00} tax credit figure, relocation, transferability, or warranty limitations. The welcome call occurred after the sale XXXX can not retroactively negate misrepresentations made before signing. XXXX XXXX XXXX statements to the XXXX regarding email delivery were inaccurate, XXXX their communication regarding the loan terms XXXX sales representations has been inconsistent. This raises concerns about the accuracy of disclosures made during the loan origination process. Harm We are now locked into a longterm loan for a system that : can not be moved as represented can not be transferred as represented was financed based on inaccurate tax credit information This affects our ability to sell our home XXXX has caused significant financial harm. Actions Taken XXXX complaint filed and updated FTC complaint filed XXXX Attorney General complaint filed Written confirmation from XXXX XXXX obtained Certified demand letter sent

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation