Consumer complaint received 2024-05-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: OH

Complaint narrative:
On XX/XX/XXXX I purchased 3 tickets with XXXX XXXX for our XX/XX/XXXX trip to XXXX to grant my dying father 's wish to meet my son. My passport was expiring, so I processed expediate renewal. When I received my new passport, I searched online for XXXX XXXX customer service. XX/XX/XXXX, I called who I taught customer service of XXXX XXXX to ONLY update my passport number. I honestly asked them if this is thr right number or department for XXXX XXXX to help me change my passport number. XXXX from Flightsassists told me they can help and yes they are the right department to assist me. He asked for my booking reference number and new passport number. After I gave them he asked for mt credit card. I asked him why he needs my credit card when this is already confirmed paid booking. He replied in order to process the change of passport they need my credit card. I gave them my XXXXcard which I initially used on XXXX but visa card declined the transactions. XXXX transfered me to XXXX XXXX Consultant XXXX XXXX and told me to reply his email with " I acknowledge '' and " I received '' My XXXXcard declined the transaction again. Then he asked for another card to be used. I told them I can use my DISCOVER card but I do not want to be charged again since this booking reference I gave them as they can see already paid. They told me I will get my refund within 15 day and they successfully charged my DISCOVER for {$2700.00}. After 15 days they didnt refunded me so I got alarmed so I called XXXX XXXX on and they told me no one called to update my passport and they Do Not accept DISCOVER only XXXX or XXXX. I called DISCOVER to file dispute since XXXX XXXX told me they do not accept discover on XXXX XXXX and I called FLightsassists too about it and promised me to refund..Discover apply the credit adjustment. I taught that was done. 

On XXXX XXXX I was double amount of XXXX. I called again Discover about the charges. And I also called Flightsassists and spoke to different customer service representative since Sr Travel Consultant XXXX XXXX refused to talk to me. DISCOVER credited back both the XXXX. 

I monitor my Discover card almost everyday for any charges I do not recognize so I can immediately inform them since I also paid hotel bookings in the XXXX using this card online. 

I taught everything was resolved but in XX/XX/XXXX, the amount XXXX was charged again. After this erroneous charge appeared on my Discover that I did not authorize, I made multiple calls yo resolve the issue from XXXX XXXX XXXX XXXX. 

XX/XX/XXXX, Wed when I called for help or assistance, one customer service told me that Flightsassists challenge my dispute and informed me to work with the merchants. When I called Flightsassist like they told me, Flightsassits told me on my many calls to them they credited me back and I need to talk to my bank/Discover. 

With all the back and forth calls between Flightsassists and Discover card, I feel like I am Ball tossed around. 

It was my deepest understanding and hope that when I reported my upcoming trip to XXXX with my Discover card, they will protect me and help me assists and combat in any form of scam and fraud. 

Before our trip on XX/XX/XXXX I filed Police report and to the Federal Trade Commission and XXXX.

Company response to consumer: Closed with explanation