Consumer complaint received 2025-03-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Incorrect information on your report — Information belongs to someone else
Company: Upstart Holdings, Inc.
State: TX

Complaint narrative:
On XX/XX/XXXX2024, after reviewing our credit reports, my family and I discovered that multiple loans and credit cards were taken out on our names without our knowledge, permission, or authorization. We know that XXXX XXXX, my ex-brother-in-law, committed this identity theft on us because amongst my family and me, he is the only one who has multiple credit cards and repeatedly asks for us money for his family in XXXX due to apparent sickness of his parents. Over the last few months, I also started getting letters and calls from credit card companies about payments, and I asked XXXX about this ; however he told me to ignore them. In 2022, my sisters and I discussed the possibility of renovating my parents home, which is almost XXXX years old. XXXX suggested that we get a home loan to help with this. Without my permission ; however, he took out an Upstart loan for {$50000.00} on my name around XXXX 2023.I did not know he was going to do this without me and only became aware of the loan after it was done. I believe he was able to do this because he had my personal information through my paystub. I had sent it to him when I had a question about the information when filing my taxes in the past. He made me transfer the money to him, stating that he was going to keep the money in his XXXX XXXX account to save for the home renovation. Around this same time, he also asked me about investing in a timeshare property that his friend had. He said that these were XXXX apartments. He kept telling me what a good investment opportunity this is and since he was my sisters husband, I trusted him and sent {$30.00}, XXXX to him for this so-called investment. Over the last XXXX months or so, I have been asking him about starting the renovations for my parents home, and he kept saying we need more money and kept delaying it. I also kept asking him about the return on my investment, and he kept saying the money is in the bank and that we have made a lot of money but never gave me an exact amount. In 2024, this is when I was receiving calls from the credit card companies and when confronting XXXX, he said to ignore these calls. I also continued to ask him about the return on my investment and he kept saying it is doing well. I told him that I want my money back and I no longer want to continue the investment since I was not receiving good communication about nor any return. Finally in XX/XX/XXXX2024, he asked for {$3000.00} to send to his family in XXXX because he said his mother was sick. I couldnt understand why he keeps asking me for more and more money for XXXX reason or another and why he and his own siblings were not able to support their parents. Unfortunately, I sent them the money through an app called XXXX to his father, XXXX XXXX because I felt bad for his mom and gave the benefit of doubt that his mom was actually sick. At this point, as a family we realized that none of this makes sense anymore and that boundaries need to be drawn with regards to giving XXXX money because it was becoming more and more excessive. At the advice of our family friend, we then looked into our credit reports on XX/XX/XXXX2024 and discovered multiple loans and credit cards taken on our names. At this time on XX/XX/XXXX2024, I also confronted XXXX about who the friend was for the the timeshare investment so that I can talk to them directly and see if it was actually real or not. When I was calling him that same day, he did not return my calls. I had my sister, XXXX, who was married to him, call him and then spoke to him through her phone to confront him. When I asked him about the apparent timeshare investment, he was not able to give me a name of his friend or a phone number, and at that point we realized he is a scammer who took advantage of us. I asked him to return me the {$30000.00} that I sent him for the apparent time share investment and he was not able to give me a direct answer that he would. I told him he has XXXXXXXX XXXX to return the money to me. He never returned the {$30000.00} that I gave for the investment. He told my sister, XXXX, that he was going to XXXX and would return in a month ( XX/XX/XXXX ) ; however we do not know if he has returned to the United States or not. We immediately started calling the credit card and loan companies to report fraud and start fraud investigations. We also came to the XXXX police to report it that week. Most of the credit cards and loans have been dismissed ; however Upstart and XXXX XXXX have been difficult and refuse to complete a fraud investigation despite giving them the required information.

Company response to consumer: Closed with explanation