Consumer complaint received 2019-08-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: TX

Complaint narrative:
I have been trying now the serving company changed and now I have to deal with a whole set of new people. I want a loan modification and a payment plan I can afford. XX/XX/XXXX. I have built home in XXXX in a lot bought by my Father XXXX XXXX XXXX. ( An XXXX veteran of XXXX XXXX ) He died without a will.Living lot to me an mother. 

To make my problem worse they now OCWEN bought out PHH which now my loan is served under. I now have to deal with a whole new set of mortgage servers. I am in need to help with modification and forbearance I can afford. 

I have a complaint against XXXX XXXX, Ocwen Mortgage Holding company and now PHH. The following has happened : I have been unable to get a correct statement from them. I get case managers that do not speak my language of English, and I get routed around. I have to call back when they call me and I miss picking up line, have to call back and start the process again along with making a new appointment. 
I fell behind in my payment due to multiple hardships related to medical expenses and loss of job. I tried to get a loan modification adjusting my 9.75 % loan but was never told if I could. I also wanted a forbearance and time to pay. While all is going on I get foreclosure proceeding filed. They now added to my current amount owed. When I was unable to pay, I was only owing {$24000.00} on the mortgage and {$32000.00} for the past due, and the added legal fees. 
I am also told a new mortgager ( PHH ) has taken over my loan. I am going to be stuck again and the time is ticking where I will lose my home that I have lived in since XXXX. The home is located on a lot my father ( US Veteran ) and I bought. The house was built by me and my father. I had to refinance the house twice due to a long terminal illness. I continue to work to pay for the home and I have lost my job twice in the period since having the high interest loan with XXXX XXXX. I do not want to go to the same ordeal with them and previous loan mortgager where they concluded nothing and gave of bunch of coined answers. When I first was transferred to them by XXXX XXXX in XXXX the bank made a mistake by not using the correct date in the system when the year changed. My loan was transferred showing I was 12 months behind. I was not and since then I have had trouble with the way the payments were applied plus they are at 9.75 % plus 10.5 % for arrears. 
I am having confusion over loan transfers to another mortgage handling company of PHH. 
I want to resolve issues : they are over charging me in the loan interest I want a loan modification to reduce interest from 9.75 % to the going rate. 
I want a forbearance that I can pay of less than {$2000.00} a month. 
I want a freeze on the fees and so that the issue can be resolved. 
I want fair treatment as I am an older person of XXXX years of age with a XXXX, also residing in the home is a XXXX person with XXXX minor children. 
I have to submit my information over and over again to be rejected and given phone number that do not work, or companies do not offer home foreclosure help. Just a waste of time and round around. 
When these proceedings are adding more cost to the amount owed of the home that the behind payments care a 10.5 % interest plus fees. All this accumulated fee will make us homeless for failure of the bank to work with me on repayment. 
I want relief and assistance under HARP or another program that can address my problem or any other program available. I also want them to stop using out of the country phone centers to route my call around. 

Additional evidence it has failed to provide relieve to me during XXXX and even now. I was given a back backed insurance ; I am a tax payer why am I paying for their mistakes. XXXX XXXX has secured taxpayer-backed insurance for thousands of shoddy mortgages. I was one of those victims they signed me up with XXXX XXXX my insurance payments went up sky high. 

By providing me with the high interest loan of % 9.75 and by not allowing a modification it placed me at risk of never owning my home after paying this high interest since XXXX. 
It is noted they have violated Department of Housing and Urban Developments Federal Housing Administration, by not following the loans with guaranteed with the full faith and credit of the U.S. government. 

I was in default in XXXX two years after XXXX XXXX bought my loan from XXXX. I did not have those protections because they excluded me from the protection. I defaulted because of the high interest rate that they never wanted to modify after repeated attempts by me to lower the rate. Meanwhile, XXXX XXXX made substantial profits extracting the high interest from me and also getting government bailouts. I am a taxpayer I have gotten no relief from them or from your agency. I have filed two complaints with you. I receive a copy coined letter from mortgager and no resolve. 

Despite my complaints my problem continues, and it is now escalating. The damages are irreversible. My mortgage although not an FHA or HUD loan is still protected under the fair additional penalties for each mortgage that broke federal rules. I have non of those protections. 

XXXX did not follow the guidance provide by the courts on providing adequate loan counseling. All I got was a piece of paper with phone number that do not work. 

While XXXX XXXX is profiting resale of government backed mortgages, I am facing foreclosure. 


XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation