Consumer complaint received 2026-04-22 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: Deer Creek Lending
State: NJ

Complaint narrative:
I am a New Jersey consumer filing this complaint against Deer Creek Lending regarding an unlawful and disputed loan balance. On XX/XX/year>, Deer Creek Lending confirmed in writing that it processed my request to revoke automated ACH payments from my bank account ending in XXXX. In that same notice, Deer Creek Lending claimed that the outstanding balance owed on my loan was {$920.00} and demanded that I continue making payments by phone or by mailing a cashiers check or money order. The payment schedule attached to that notice shows payments of {$71.00}. That balance is disputed in full. The accounting provided by Deer Creek Lending is inconsistent and not credible. In the same email thread, Deer Creek Lending had also provided a payoff figure of {$310.00} as of XX/XX/year>. Later, in a separate notice, it claimed the outstanding balance was {$920.00}. Those figures can not both be accurate, and Deer Creek Lending has not provided a coherent written explanation for the discrepancy. The payment history is straightforward. Deer Creek Lending advanced only {$320.00} in principal. I then made XXXX payments of {$71.00} each, totaling {$420.00}. That means I already paid {$100.00} more than the original principal amount advanced. Despite that, Deer Creek Lending continued to assert that I owed additional amounts and continued collection efforts after my written dispute and after my ACH authorization had been revoked. I do not accept Deer Creek Lendings claimed balance, payment schedule, or collection demand. I dispute any claim that I owe additional interest, fees, finance charges, or any other amount beyond principal. Because I already paid more than the original principal, I believe Deer Creek Lending has no lawful basis to claim any remaining balance. I also object to Deer Creek Lendings attempt to continue collecting through alternative methods after acknowledging my ACH revocation. After revoking ACH authorization, I was told to call and schedule an electronic payment or mail a cashiers check or money order. I consider this improper collection activity on a disputed balance. I requested that Deer Creek Lending provide a complete written accounting showing : the original principal advanced ; every payment received and the date received ; every interest charge, finance charge, fee, or other amount assessed ; the exact calculation used to arrive at the {$310.00} payoff figure ; and the exact calculation used to arrive at the {$920.00} claimed balance. To date, Deer Creek Lending has not provided a coherent accounting resolving these contradictions. I am asking the CFPB to investigate Deer Creek Lendings loan servicing and collection practices, including : collecting or attempting to collect amounts not lawfully owed, providing materially inconsistent balance statements, continuing collection activity after a formal written dispute, and demanding payment after the borrower has already paid more than the principal advanced.

Company response to consumer: Closed with explanation