Consumer complaint received 2025-12-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: American Credit Acceptance, LLC
State: LA

Complaint narrative:
I am filing this as a new complaint and escalation regarding American Credit Acceptance , LLC ( ACA ) based on documented evidence of unfair and abusive auto loan servicing practices that prevented loan amortization despite substantial payment. 
I previously filed a CFPB complaint to which ACA responded with an explanation. Since that response, I have obtained and reviewed ACAs own records, which contradict the implication that the continued balance is the result of borrower nonpayment. 
Loan Background Vehicle : XXXX XXXX XXXX XXXX Contract Date : XX/XX/XXXX XXXX XXXX XXXX XXXX Amount Financed : {$41000.00} Finance Charge : {$37000.00} Total of Payments : {$79000.00} Number of Payments : XXXX  Monthly Payment : {$1100.00} The contract contains an Entire Agreement clause requiring written, signed modifications and does not authorize indefinite extensions or post-maturity servicing without new consideration. 
Servicing Conduct at Issue 1. Payments were routinely diverted to interest, preventing amortization ACAs complete payment ledger shows that although I made payments for more than XXXX years well in excess of the XXXX scheduled payments substantial portions of payments were repeatedly applied to interest rather than principal, resulting in minimal or stalled principal reduction. 
ACAs own Simple Interest FAQ acknowledges that : Interest accrues daily Interest continues during extension periods Payments may not reduce principal Loans may not amortize as scheduled This confirms that the outcome reflected in my account was foreseeable and structural, not the result of nonpayment.

2. The loan was extended beyond its original maturity with no new credit advanced Payments continued after the contractual term, and ACA extended the loan beyond its original maturity through repeated extensions and servicing practices, materially increasing total cost without transparent recalculation or new consideration.

3. Coercive APR modification confirms post-maturity servicing issues In XX/XX/XXXX, after extensive overpayment, ACA presented a written APR Modification reducing the interest rate to XXXX XXXX and extending payments through XX/XX/XXXX, including a final lump-sum payment exceeding {$12000.00}. 
The modification : Did not refund or reconcile prior interest overcollection Did not provide a certified accounting Did not explain how the remaining balance or final payment was calculated The modification confirms that the loan outlived its original amortization structure and that prior interest accumulation remained unresolved. 
4. Lack of transparent, certified accounting Despite repeated requests, ACA has not provided a certified, transaction-by-transaction accounting reconciling : Interest accrual Principal reduction Extensions Fees Post-maturity balances Without such an accounting, ACA continues to assert a balance despite amounts paid that equal or exceed the Amount Financed plus the stated Finance Charge. 
Why this is a CFPB issue The servicing practices described above constitute unfair and abusive acts or practices ( UDAAP ) because they : Took unreasonable advantage of a consumers inability to protect their interests Prevented reasonable payoff despite substantial payment Extended the loan beyond its contractual term without transparent disclosure Resulted in collection beyond the economic reality of the original agreement

Company response to consumer: Closed with explanation