Consumer complaint received 2024-07-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: SELECT PORTFOLIO SERVICING, INC.
State: VA

Complaint narrative:
XX/XX/XXXX Select Portfolio Servicing XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Notice of Error I XXXX XXXX XXXX XXXX there has been an error with my account. Last year in XXXX of XXXX was the final payment made on my account on my behalf for The Virginia Mortgage XXXX XXXX with the Federal Government fund and that amount is not noted on my account payments from them have not been posted to my account and they are not showing up on my transaction history which I ordered a copy of that statement on XX/XX/XXXX. The total amount that was paid by the XXXX XXXX XXXX  funding total amount paid on my account XXXX. 

I received a mortgage statement dated XX/XX/XXXX for Select Portfolio Serving stating that my mortgage payment was due on XX/XX/XXXX for the current Mortgage payment amount. 

But furthermore, for the record, I XXXX XXXX have paid Select Portfolio Servicing as follows : XX/XX/XXXX in the amount of XXXX XX/XX/XXXX in the amount of {$440.00} escrow final balance shortage payment. 

XX/XX/XXXX in the amount of {$3300.00} that was for my mortgage payment that amount went unapplied for months, and now it has disappeared without a trace. This looks like according to the statement that where sent out to me I have not made those payments, but I have proof that Select Portfolio Servicing drafted my account for the amount in question. This amount is for 2 months ' worth of mortgage payments. 

XXXXXXXX XXXX XXXX  noted the check numbers and the amounts that were paid to the mortgage company and copies of this documentation are attached. 

On XX/XX/XXXX I made a payment in the amount of {$1600.00} I was made another payment for my mortgage. 

On XX/XX/XXXX I spoke with a customer service XXXX from XXXX that stated XXXX XXXX XXXX sent the borrower money to them. 

Select Portfolio has not credited my Mortgage payments in the time manner you are suppose to according to law, you have held my Mortgage payment as unapplied to make it look like I did not pay my mortgage but I have proof I did pay my mortgage and I do not owe what you are implying. 

I called Select Portfolio Serving today and saw a customer service rep on the line the phone disconnected and she did not call me back, stating she would forward my account to a case XXXX since in the computer I had submitted an application requesting XXXXXXXX XXXX XXXX through the portal dated XX/XX/XXXX. 

I have also paid all of my escrow payments but they have gone unapplied. Each payment is as follows : XX/XX/XXXX, XXXX Check Number XXXX in the amount of XXXX XX/XX/XXXX, XXXX Check Number XXXX in the amount of XXXX XX/XX/XXXX, XXXX Check Number XXXX in the amount of XXXX Also, XX/XX/XXXX Virginia Mortgage Relief XXXX Requesting for Investigation And My Mortgage Payment Money Return Effective Immediately The purpose of Virginia Housings Virginia Mortgage XXXX XXXX XXXX XXXX XXXX, is to assist eligible homeowners experiencing delinquency due to a financial hardship resulting from the XXXX pandemic to help address mortgage and/or other qualified home ownership-related delinquencies to avoid default, foreclosure, or displacement. 

Therefore, While I struggle to find the words to describe this ordeal XXXX determined to seek justice and accountability for the incompetence of the action of all parties that has caused financial harm and emotional distress I have had to endure due to the inconsistency of the proper checks and balances. 

XXXX. Over a week ago I called the XXXX XXXX XXXX XXXXXXXX to seek out additional assistance with my Mortgage Payments trying to find a proactive solution to the noticeable error in my mortgage statement and balance on my account for the past XXXX months. 

XXXX. Although I knew when and how much I had already paid to my Loan Servicer, Select Portfolio Servicing , Inc., since XXXX of this year I was able to find reliable employment and income. 

XXXX. But much to my surprise I had been informed by XXXX who is a customer service representative at the XXXX XXXX XXXX XXXXXXXX. Per my conversation with XXXX, she stated that my Loan Servicer, Select Portfolio Servicing, I had informed them that XXXX had overpaid my Mortgage for XXXX additional months, XXXX and XXXX of XXXX. 

XXXX. Select Portfolio Servicing , Inc., sent the XXXX XXXX XXXXXXXX XXXX back a check in the amount of {$3400.00} per my conversation with XXXX on XX/XX/XXXX. XXXX admitting that the Select Portfolio Servicing , Inc., sent the XXXX XXXX XXXX XXXX a check stating that they over payment my account but according to all records and payment document, Select Portfolio Servicing XXXX Inc., intentionally asserted false and malicious injury and financial damage to my mortgage account causing me to file bankruptcy to protect my property. 



XXXX. In the normal course of a case where there is the likelihood of an overpayment, any reasonable person would take an appropriate measure to send out a generated letter to support their claim that my mortgage account had in fact produced a financial overpayment. 

XXXX. Interestingly, as highly sensitive as this error on the part of the Mortgage Company has negatively affected my monthly mortgage payment to the point that Select Portfolio Servicing , Inc., has failed to properly apply my mortgage payment correctly and accurately, in addition to misreporting my mortgage account status to the VMRP, and not properly applying the additional fees and escrow payment that where made, where never credited correctly. 

XXXX. The XXXX as well as Select Portfolio Servicing , Inc., has a fiduciary reasonability to act with reasonable care to a degree of caution and concern for the safety of others to prevent negligence. Based on the actions of both parties in this matter XXXX and Select Portfolio Servicing, Inc., have caused me to suffer adverse financial damages due to malicious and willful injury to included excessive daily interest penalties. 

XXXX. For the sake of time I have also enclosed a copy of the letter that I submitted to Select Portfolio Servicing , Inc., dated XX/XX/XXXX, Note of Error, I put the Mortgage Loan Servicer on notice that they had made several errors on my account including reversal of mortgage payment that I had personally made to be applied to my account. 

a. XX/XX/XXXX in the amount of XXXX check number # XXXX, paid my mortgage payment for XX/XX/XXXX. 
b. XX/XX/XXXX in the amount of {$440.00} escrow final balance shortage payment check number # XXXX. 
XXXX XX/XX/XXXX in the amount of {$3300.00} check number # XXXX. 
d. XX/XX/XXXX in the amount of {$1600.00} check number # XXXX. 
XXXX XX/XX/XXXX in the amount of {$1600.00} check number # XXXX. 

XXXX. According to the proof dated on my mortgage statement you can see that in the account history as listed : a. Mortgage Statement Dated XX/XX/XXXX by balance due was {$3300.00} XXXX. Mortgage Statement Dated XX/XX/XXXX by balance due was {$5000.00} XXXX Mortgage Statement Dated XX/XX/XXXX by the balance due was {$6600.00} also on this same statement if you look at the account history the last XXXX payments that were posted to my XX/XX/XXXX in the amount of {$3400.00} check that was sent by XXXX credited by mortgage account for the Mortgage Months XX/XX/XXXX & XX/XX/XXXX. 

d. Mortgage XXXX XXXX XX/XX/XXXX XXXX if you look at the account history XXXX XXXX mortgage payment was paid in full on XX/XX/XXXX. 

e. Mortgage XXXX XXXX XX/XX/XXXX XXXX if you look at the account history XXXX XXXX mortgage payment was paid in full on XX/XX/XXXX. 

XXXX. Attached you will also find a Notice XXXX XXXX XXXX dated XX/XX/XXXX, and including in that letter is a breakdown stating that the payment due was XX/XX/XXXX which also includes the escrow payment in the amount of {$440.00} total amount to bring my account current as of XX/XX/XXXX, was {$3300.00}, and that payment was paid by me with my personal check number # XXXX. 

XXXX. In addition to all the proof that I have submitted to you to show that Select Portfolio Servicing, XXXX, errored when they informed XXXX that they had overpaid my account. There was never any overpayment on my account. The last payment that the XXXX applied to my account was on XX/XX/XXXX. 

XXXX. I have also enclosed email letters that I received on XX/XX/XXXX and XX/XX/XXXX both letters concur that I had reached my final monthly mortgage payment assistance, XXXX XXXX XXXX who was my case manager at the time did her due diligence as stated in the letter she had to reach out to the Select Portfolio Servicing, Inc., according to her email XX/XX/XXXX that my mortgage was current and I would not receive assistance unless my mortgage was in the arrears. 

So, Again I have shown more than enough proof to the VMRP that there was never any overpayment on my Mortgage Loan Account, and the check that Select Portfolio Servicing XXXX XXXX, sent to your company in in XXXX of XXXX is the money that I used to make my Mortgage payment with. I am requesting that a check be reissued to me because that is rightfully the money that I paid from my bank account and I have attached my bank statement with the check number to reference the SPS payment I made directly to them. 

Bankruptcy Case Number XXXX File- XX/XX/XXXX in the XXXX XXXX XXXX XXXX 


After receiving a copy of my payment history for this company you can see that there are several inconsistencies. 

According to the reviews of the XXXX, Select Portfolio Servicing , Inc., according to several customer reviews statements. 

Customer XXXX XXXX SPS makes the statements so difficult to read. They say I'm months behind, yet they are holding XXXX months of payments for no reason at all. When I call, they say they have to review the file but nothing changes. They are charging me {$5000.00} interest for XXXX month. Nothing makes any sense. I hate this company. Their only goal is to foreclose. Dated XX/XX/XXXX Customer # XXXX I got my mortgage sold to SPS, you end up paying more interest than the loan amount. When you call customer service you get nothing but run around and nothing is straightforward. They removed my mortgage from my credit report so my rating wasn't as high as it could be. They did this without telling me. When I called I was told it was due to my bankruptcy - XXXX years ago- and that I would have to go through a lawyer to file a form to get my mortgage back on my report. I have never missed a payment and have always paid early. Yet I get screwed over. Nothing we can do SPS representative says. Wow thanks alot. Dated XX/XX/XXXX SELECT PORTFOLIO SERVICING , INC . 
Consumer Complaints There are over XXXX complaints on file for SELECT PORTFOLIO SERVICING , INC.. Dated between XXXX and XXXX.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation