Consumer complaint received 2025-01-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Netspend Corporation
State: FL

Complaint narrative:
On Friday XXXX the XXXX I transferred {$250.00} from My Netspend AceFlare Account to my account at XXXX XXXX XXXX XXXX which I've done plenty of times before and its transferred immediately. However, on XXXX the XXXX this did not happen. I transferred the {$250.00} From my Aceflare account o XXXX XXXX and it came out of my account with Netspend Flare immediately, but it was not credited to my account with XXXX XXXX it said the transaction was declined through the auto mated system ( I was using XXXX XXXX automated system to transfer the funds ) It said my financial institution declined the transaction. However that was not the case becasue the money came out of my Aceflare account. So I called XXXX XXXX which told me they did not have the money, and They could not see the transaction. So I called Netspend Flare and was told the transaction was pending and they could not reverse it until it posted to my account even though it as taken from my available balance. SO I had to wait throughout the weekend so see what was happening with my money. I also called on both institutions on Saturday. On Saturday when I called XXXX XXXX  they said they still didnt have the money and I could file a dispute with my other financial institution so that's what I did. I filed the dispute on Monday with Aceflare because XXXX XXXX told me they didn't have the money I transferred to them. SO the dispute was filed and I was waiting to get my money back from wherever it went. Subsequently sometime that same day XXXX XXXX credited the {$250.00} to my account it said adjustment credit so I gusessing they found my money GREAT. So I updated my dispute with Aceflare letting them know I finally had the money in my other account and they could close the dispute. I did this twice. and Aceflare STILL did not close it. I thought everything was fine. on XX/XX/XXXX I got a text from XXXX XXXX my accoutn was overdrawn becuase my account was debited {$250.00}. I called XXXX XXXX and asked what was going on why my account was debited {$250.00}, they said I filed a disoute and XXXX XXXX said the charge was fraudulent and was requesting the money be returned. I never filed the dispute based on Fraud I said I didn't get the money I sent and subsequently let them know when I received it and to close this dispute out as resolved,. Since they never did close the dispute. The money was sent back to my card that I used on XX/XX/XXXX. I called Aceflare to ask them where was my money. Nobody has a clue and this foolishness is starting all over again. I asked XXXX XXXX for a letter stating they sent the money back and sent it to AceFlare they still don't care and keep sending me generic messages about the next update is XX/XX/XXXX. Thats unacceptable. They have had my money back since XX/XX/XXXX and are still refusing to credit my money to my account claiming they don't have it. XXXX XXXX refunded the money back to my debit card they should have seen the money by now its XX/XX/XXXX. I want my {$250.00} back now.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation