Consumer complaint received 2025-11-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: U.S. BANCORP
State: CA

Complaint narrative:
Subject : Complaint Regarding US Bank 's Handling of Fraudulent Activity and Unauthorized Credit Reversals To the Consumer Financial Protection Bureau, I am submitting this complaint regarding US Bank 's actions following a scam in which I became a victim. I seek your assistance in resolving an unjust negative balance imposed on my account by the bank.

Timeline of Events : 1. Scam Initiation : While experiencing financial hardship, I was contacted by an individual via phone offering a loan. I was instructed that to secure this loan, a {$1000.00} " protection insurance '' payment was required. I was assured that this amount would be covered by them, transferred into my US Bank account, and then I would XXXX it to their " loan protection department. '' 2. Fraudulent Deposit & Transfer : While still on the phone with the scammer, I observed a {$1000.00} deposit appear in my US Bank account. As instructed, I immediately initiated a XXXX transfer of {$1000.00} to the address provided by the scammer. 
3. Scammer Disappearance : Shortly after, the scammer informed me that the {$1000.00} was not received and asked me to call back the next day. I was never able to reach them again.

4. Bank 's Actions & Negative Balance : Several months later, I discovered a negative balance exceeding {$1000.00} in my US Bank account. This was caused by the bank reversing over two dozen provisional credits, totaling {$1000.00}, which had been issued to my account on the day the scam took place. Crucially, I never requested these specific provisional credits nor did I file a dispute for them. They were initiated by the bank in response to the scammer 's fraudulent deposit. 
5. Bank 's Denial of Resolution : I contacted US Bank to challenge their decision and request that the debt, a direct result of the scam, be forgiven. My requests were consistently denied by the bank.

Relevance of Consumer Protection Regulations ( e.g., Electronic Funds Transfer Act - Regulation E ) : While I understand that the direct authorization of the XXXX transfer may complicate its classification as an " unauthorized electronic fund transfer '' under Regulation E, the broader context of this incident demands a closer look at US Bank 's responsibility. The bank processed a fraudulent deposit and subsequently reversed those provisional credits, effectively transferring the financial burden of a sophisticated scam onto me, the consumer. The XXXX of the Electronic Funds Transfer Act and Regulation E is to protect consumers from the risks and liabilities associated with electronic transactions, and I believe my situation, where the bank 's own processing of fraudulent funds led directly to my loss, warrants consideration under these protective frameworks. 

My Position : The negative balance on my account is a direct consequence of a sophisticated scam. US Bank 's reversal of provisional credits, which I did not request or dispute, shifted the burden of this fraud onto me. I believe there are established laws and regulations that protect consumers from liability for debts incurred due to such fraudulent activity, particularly when the bank 's own processes were involved in the initial ( albeit fraudulent ) deposit. 

I am requesting that the CFPB investigate this matter and compel US Bank to forgive the debt and restore my account to a positive standing, recognizing me as a victim of fraud rather than holding me accountable for a scam initiated by a third party and facilitated by their system and withdraw their reports to the consumer report agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief