Consumer complaint received 2026-04-09 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: AZ

Complaint narrative:
I filed a complaint with the SEC, they suggested filing a complaint with you. I have been with Coinbase.com a crypto trading platform for many years. I have held many of my crypto investments at Coinbase for over 5 years. The other day I started to transfer my XXXX to XXXX since XXXX is now legally allowed to service XXXX customer and XXXX offers much better Earn rates than Coinbase. I have also been with XXXX for many years, even when they were not allowing XXXX citizens to use their platform any longer, I still maintained an account with XXXX waiting for them to open back up to XXXX customers. Once I transferred an initial test amount of XXXX out of Coinbase to XXXX, Coinbase put a limit on my account for daily transferring out of Coinbase claiming to be for safety reasons. Also, when I first transferred XXXX from Coinbase to XXXX, Coinbase during the transfer warned me that the address that I am sending too is most likely fraud even though it was to a reputable company ( XXXX ) who I have been with for years. The next day when I tried to transfer a small amount of XXXX out of Coinbase staying within their daily limit imposed on me by Coinbase, Coinbase had me do a Full Video Validation to prove I am me. The happened many times while trying to transfer my crypto out of Coinbase, each time I passed the verification process but after the crypto was sent Coinbase then blocked it and redeposited it back into my account saying it was for my security. I called twice that day talking to agents of Coinbase explaining what was going on. Each time they said they would make notes and request an expedited review. I got a few email over a couple days from Coinbase showing after my reviews that all my requests were rejected and my account is frozen until XX/XX/XXXX a month from when I tried to transfer my crypto. I already know they will continue to block my transfer because they do not want me to transfer my assets to another company. Coinbase has used false fear tactics and false security concerns to block any further transfer of my assets to XXXX. They sent me a form to fill out so I could explain why I want to transfer my crypto. I full explained where and why the crypto was being transferred. Yesterday I got another notice that they decided not to let me transfer any crypto out of my account and continue to have my account frozen, but this time they did not mention XX/XX/XXXX making it appear that they put a permanent freeze on my account for no reason mentioned other than my safety. At this point it appears that I will never get my assets transferred out of Coinbase. They are using lies and false security concerns to freeze my account even though I have passed all their XXXX Validation requirements and I am transferring to another reputable company to a valid long term account in my name. There is no doubt that Coinbase is loosing a lot of customers due to XXXX since XXXX recently opened back up crypto trading for XXXX citizens offering much better Earn rates than Coinbase. This is clearly a desperate move by Coinbase to keep clients. There are no security threats since I have been video verified and transferring from a long term company to another long term company both under my name and nobody else has access to my accounts or personal information which Coinbase is aware of. I know this can not be legal and all I want to do is transfer my crypto to my long term existing account at XXXX. For every day that I can not transfer my crypto to XXXX I loose another day of earning which will shortly be a substantial amount. I feel this is an urgent matter. Thanks for your concern. I have uploaded XXXX documents which is email communication between Coinbase an myself.

Company response to consumer: Closed with monetary relief