Consumer complaint received 2024-08-03 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Burke Moore Law Group, LLP
State: GA

Complaint narrative:
To Whom It May Concern : I received a voice message to contact XXXX XXXX at the Burke Moore Law Group on XX/XX/year>. I returned the call. When XXXX XXXX picked up the line, she stated it was an attempt to collect a debt, She wanted me to verify information which I was not comfortable doing. I asked her what was the matter in regard to. She stated that she could not state the matter without verifying the information. XXXX XXXX was about to hang up the phone, so I told her my name and she asked for my birthdate and address. She then proceeds to tell me that she is collecting a debt for XXXX XXXX bank. XXXX XXXX was a bit aggressive in the beginning so I felt compelled to give her my information to get to the matter at hand. She was adamant that she could not give me information without me confirming my information. During the conversation she tells me the amount of the debt constantly reminds me that we are on a recorded call. Then, she proceeds to ask me if I can pay the total amount due which I informed her I could not. XXXX XXXX asked if I had a job. I responded yes. She goes into different scenarios for repayment. We discuss repayment options such as paying {$240.00}. The payment would be divided up into XXXX payments {$120.00} on the XXXX and {$120.00} on the XXXX of each month. XXXX XXXX stated that this would be a good faith payment for 4 months to show I was making effort toward clearing the debt. XXXX XXXX stated that the payments could be debited using a bank account, debit card, XXXX XXXX, or XXXX. XXXX XXXX XXXX stated that she wanted to keep the debt on her desk and not have to forward to the legal department for action. At this time, I was terrified of any possibility of being sued by this firm for this debt. Because I was trying to keep the matter from moving to the XXXX department, I agreed to pay the {$120.00} on the XXXX and XXXX without asking for debt validation. XXXX XXXX asked if my card was a XXXX or XXXX. She asked for my debit card information and the bank name which I was really uncomfortable giving because I did not understand why she needed the bank name. She stated that the XXXX payment would come out on the XXXX provided the lawyer agreed with the arrangement. She stated I would have to wait on lawyer approval and after making the XXXX good faith payments from XXXX XXXX XXXX then the lawyer would decide how to proceed with the remaining balance ; however, she would always be my first line of contact. When I asked for clarification about the file moving to the legal department, XXXX XXXX stated that she misspoke that it would not go to the legal department but to the lawyer. This was my first contact with the firm and my anxiety was high because I did not want to face any type of legal action by this firm. I was concern that I never received anything in writing from Burke Moore Law Firm to dispute my debt under the 30 day period. I was told that the file could be forwarded to the legal department. I feel very uneasy about making this complaint for fear of retaliation and the law firm moving forward to sue me for this debt. I am concern that I made arrangements for this debt without having the opportunity to request that the debt be validated. I am also concerned that my bank card information and the details of my banking experience have been exposed. This whole experience has me very concerned about the next possible steps with the Burke Moore Law Firm.

Company response to consumer: Closed with explanation