Consumer complaint received 2024-11-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
I am submitting this formal complaint regarding persistent inaccuracies associated with my XXXX XXXX account XXXX, which has been continuously reported as charged off. This ongoing reporting misrepresents the status of the account and is adversely affecting my credit profile by extending the statute of limitations on this account. 

Background of the Issue Since the initial charge-off of my XXXX  XXXX account, I have submitted multiple complaints through the Consumer Financial Protection Bureau ( CFPB ) in an effort to rectify the inaccuracies in the reporting. The account in question has consistently been marked as " charged off, '' leading to the misrepresentation of my credit history. The continued reporting of this account as charged off is not only misleading but also unfairly extends the statute of limitations on this debt, limiting my rights as a consumer. 

Despite my repeated requests for investigation, XXXX XXXX has failed to provide accurate information regarding the status of this account. This inaccurate reporting violates my rights under the Fair Credit Reporting Act ( FCRA ), which mandates that creditors provide truthful and accurate information to credit reporting agencies. 

Violations Under the Fair Credit Reporting Act ( FCRA ) The following sections of the FCRA are applicable to my case : 15 U.S.C. 1681s-2 ( a ) Responsibilities of Furnishers of Information : XXXX XXXX has an obligation to report accurate information about my account to credit bureaus. The continuous designation of this account as charged off without correction is a clear violation of this provision. 

15 U.S.C. 1681s-2 ( b ) Duty to Investigate Disputes : When I raised disputes regarding the inaccuracies of this account, XXXX XXXX was required to conduct a thorough investigation and confirm the accuracy of the reported information. Their failure to do so indicates negligence in their reporting practices. 

15 U.S.C. 1681i ( a ) Requirement for a Reasonable Reinvestigation : This section mandates that credit reporting agencies perform reasonable reinvestigations when a consumer disputes information. XXXX XXXX 's lack of accurate updates and ongoing reporting of charge-offs constitutes a violation of this requirement, infringing upon my rights as a consumer. 

Impact and Request for Resolution The inaccurate reporting of this XXXX XXXX account as charged off continues to harm my credit standing and misrepresents my financial history. This has not only affected my credit score but has also manipulated the statute of limitations, putting my rights at risk as a consumer. 

I respectfully demand that you delete this account from my credit report immediately. If this issue is not resolved promptly, I will not hesitate to pursue further action, including filing additional complaints with the Consumer Financial Protection Bureau ( CFPB ) and considering legal recourse. 

I expect a prompt response and the removal of this account within the time frame required by law. Please send me written confirmation once the deletion has been completed. 

Thank you for your attention to this serious matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief