Consumer complaint received 2024-11-27 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: EQUITY LOANS LLC
State: FL

Complaint narrative:
I have a VA loan and XXXX who was my lender reached out to me stating I could do a XXXX Refiance on my loan which would lower my interest rate and my mortgage payment. This process began on XX/XX/year> and we didnt close until XX/XX/year>. XXXX sent us XXXX different closing disclosures and they instructed us via email to back date these closing disclosures due to them missing the deadlines and if we didnt backdate them the loans of the terms we had signed would no longer be good. We were instructed to backdate a closing disclosure with the date of XX/XX/year> and the final closing disclosure we signed we were instructed to backdate it via email by the loan XXXX from XXXX on XX/XX/year> as this would be the final closing disclosure. We backdated it like they asked then they had a public notary meet us on XX/XX/year> to wet sign our proof of continue being married which she met us on XX/XX/year> in XXXX Fl XXXX XXXX. We got back home and noticed the numbers were making us pay more to Refiance it didnt add up so we signed the notice to rescind the loan within the 3 day period. We spoke to an attorney about them having us backdate closing disclosures etc. also with a VA loan the terms had to be met which included us not being late in XXXX payments which we were and had a lien at that time. It also stated they had enough money in escrow to cover the home owners insurance and taxes, and it stated we had a new home owners insurance company which would be citizens as they would be going in recession as of XX/XX/year> we closed on XX/XX/year> then mail the notice they gave us to cancel the loan in 3 days on XX/XX/year>. We also had the loan on autopay and we received the stating from our insurance company from XXXX from XXXX XXXX that the loan had been paid in full we also received out release satisfaction and discharge. XXXX was removed from our taxes and home owners insurance so we assumed the loan had been canceled. Well the loan had not been cancelled and I was notified via mail by my home owners agent that my Insurance had been lapsed since XX/XX/year> its now XX/XX/year> I reached out to XXXX they stated the loan was not cancelled and they did not know why they insurance was not paid they later realized that the CD was never sent off and the insurance check was never cashed and now they placed PMI insurance on my VA loan. This now doubled my homeowners insurance payments and they ballooned my mortgage payments. The paper I signed cancelling this loan was disregarded by XXXX this letter also stated if I find fraud deception etc in my loan or their practices I can cancel this loan up to 3 years. XXXX has committed fraud with our Va loan since day XXXX and they continue to commit fraud they are now claiming to be the attorney general in debt letters they are sending us stating they are a debt collector not even a mortgage servicing company. The loan number that I canceled and that they filed with the state and the county they claim doesnt exist but they used it when they were in the home owners insurance but use a different loan number for XXXX  XXXX. They have refused to speak to my attorney even though I have sent XXXX releases and verbally given them releases. I have only had XXXX loan with XXXX and it has been paid in full. XXXX credit bureaus have removed this second loan they have ending in the number XXXX from my credit and XXXX in the process of giving it removed from the XXXX. They have committed RESPA I have reported them and they continue to cause my family undue stress and financial difficulties. I want this fraudulent loan removed from me now as it is showing up as an attachment. I have all the emails and proof and the full satisfaction release and discharge with the deed. Please Help! This company is robbing, lying, cheating and stealing from people while sending bills as bill collectors claiming to be the attorney general and they are clearly XXXX XXXX

Company response to consumer: Closed with explanation