Consumer complaint received 2025-12-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: AUTOMOTIVE CREDIT CORPORATION
State: OH

Complaint narrative:
XXXX XXXX Complaint : Against Automotive credit corporation Sueing for {$5000.00} damages unlawful suspension on account ending Selling my file without clarification without notice, to collection agency called XXXX XXXX XXXX XXXX XXXX XXXX report to credit bureau False claims that my payment was over due or pass due Misleading information/ not updated website with bugs and virus ( causing payment method to declined on certain times Additional damages cost for negligence- for having customer paying the same amount through a collection agency Complaint reguarding unlawful suspension on a car loan With mistake error and send my file to a collection agency by automotive credit corporation without notice, my payments be on time ever since after my last repossession, now theyre stating that my car note was due on the XXXX of XXXX which was actually states on website login from the last representative I talk to after. Repossessed in the spring or summer and recovered it I was given a new payment date to make payments was the XXXX th of every month from then to now. And I have proof of receipts, Hi my name XXXX I've been paying on time for these last couples of months after my fixes and plus the website had multiple bugs with payment method over the couple months, my last XXXX payment was XX/XX/XXXX and XX/XX/XXXX I paid this and so my next one was XX/XX/XXXX my actual payment bill is the XXXX of everymonth so when I I was about to pay it couple days later I see my account saying suspended I call and they lady say yeah your monthly bill was XXXX XXXX XXXX which was not the last lady I talk back near XXXX some where somewhere she said my payments will be due every month of the after XXXX I had on XXXX of {$290.00} plus tax. Then I come. To find out they send my file to a collection company that I'm not aware of. And I'm on time with my. Payments since the summer through XXXX to XXXX I ask the lady over to collections she said if it's been more than 7 days, they consider as delinquent which is wasn't it was only a few days from the XXXX and I was on time I have proof of pays stubs and payments, someone tampered with my payment dates that was already set and sealed and will take further legal action for that After I got my repo back the lady I talk to back in near spring of summer set my new payment date the XXXX of each month not the XXXX of each month The representatives : I talk before. And until now XXXX representative : between XXXX or XXXX the lady said my new payment due date was the XXXX of each month and I agreed XXXX representative : said oh well the reason for the suspension because your payment was XXXX 7 days and went to as delinquent and was due on the first XX/XX/XXXX Me : my payment was due on the XXXX on each month the last representative I talk to and the l last XXXX months I was paying all my money worth without a problem or repossession after that Evidence : my account was suspended before or just days after XX/XX/XXXX They changed my due date to XX/XX/XXXX without notifying me my account was sent to collections without my knowledge Their system had documented payment website issues

Company response to consumer: Closed with explanation