Consumer complaint received 2024-04-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to follow up on my previous communications regarding the fraudulent items on my account. This letter marks the several attempt to address and rectify this issue, and I am deeply frustrated that it has yet to be resolved. 

Despite multiple assurances and promises of prompt resolution, the fraudulent charges remain on my account, causing significant financial and emotional distress. As a loyal customer, I expect better service and immediate action to rectify this matter. 

I have diligently followed all procedures outlined by your company, including contacting your customer service department, submitting dispute forms, and providing any requested documentation. However, despite my efforts, the fraudulent charges persist, and I am left feeling helpless and frustrated. 

I urge you to prioritize this matter and take swift and decisive action to remove all fraudulent items from my account. Additionally, I request regular updates on the progress made towards resolving this issue and a clear timeline for when I can expect the matter to be fully resolved. 

Failure to address this matter promptly and effectively will leave me with no choice but to escalate my concerns to relevant authorities and explore legal options to protect my rights as a consumer. 

I appreciate your immediate attention to this matter and anticipate a satisfactory resolution without further delay. With this, I am asking for your assisstance to remove these fraud items in my credit file : Inaccurate Addresses : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ; XXXX  XXXX Balance : {$0.00} ; XXXX XXXX  XXXX XXXX Balance XXXX {$3100.00} ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX  XX/XX/XXXX ; XXXX XXXX XXXX XXXX  XX/XX/XXXX ; XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Balance XXXX {$3100.00} ; XXXX XXXX  ( Original Creditor : XXXX XXXX XXXXXXXX XXXX ) XXXX Balance : {$150.00} XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX  XX/XX/XXXX. 

Inquiry Not Included In Dispute : XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX : XXXX *No Inaccurate Personal Information* New Late Open : XXXX  XXXX Balance : {$16000.00} Charge off : XXXX XXXX Balance : {$0.00} XXXX XXXX  XXXX XXXX Balance : {$3100.00} Inquiry Included In Dispute : XXXX XXXX  XX/XX/XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX  XX/XX/XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief