Consumer complaint received 2025-02-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/year> Equifax Information Services, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Subject : Formal Arbitration Demand for Inaccurate Reporting and Failure to Investigate Request for Monetary Damages and Compensation To Whom It May Concern, I am writing to formally demand arbitration pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and the terms of your consumer agreement, regarding inaccuracies on my credit report and your failure to conduct a proper investigation. This letter serves as a formal notice of my intent to pursue arbitration to resolve this matter and seek monetary damages and compensation for the harm caused by your actions. 
Background of the Dispute On [ date ], I submitted a dispute to XXXX regarding the following inaccurate information on my credit report : XXXX. XXXX XXXX XXXX  Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX Account XXXX : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX XXXX  Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXXXXXX XXXX XXXX XXXX Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX Account XXXX : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX Account XXXX : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX XXXX Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] XXXX. XXXX XXXX XXXX Account Number : XXXX * Inaccuracy : [ Describe the inaccuracy, e.g., incorrect balance, late payments, account status, etc. ] Despite my dispute, XXXX failed to conduct a reasonable investigation as required under the FCRA. Specifically : 1. You did not correct the inaccuracies on my credit report.

2. You failed to provide a proper investigation or response within the statutory timeframe.

3. Your actions ( or inactions ) have caused me significant harm, including but not limited to : * Denial of credit or loans * Higher interest rates on approved credit * Emotional distress and inconvenience * Damage to my creditworthiness and reputation Legal Basis for Arbitration Under the FCRA, credit reporting agencies like XXXX are required to maintain reasonable procedures to ensure the accuracy of credit reports and to conduct a proper investigation when a consumer disputes information. Your failure to do so constitutes a violation of the FCRA, specifically : * 15 U.S.C. 1681e ( b ) Failure to follow reasonable procedures to ensure maximum possible accuracy.

* 15 U.S.C. 1681i Failure to conduct a proper reinvestigation of disputed information.

Additionally, your consumer agreement includes an arbitration clause, which I am invoking to resolve this dispute.

Demand for Relief I am seeking the following relief through arbitration : 1. Correct the Inaccuracies : Immediately correct the inaccurate information on my credit report and provide me with an updated copy.

2. Monetary Damages : Compensate me for the actual damages I have suffered as a result of your violations, including but not limited to : * Financial losses due to denied credit or higher interest rates. 
* Emotional distress and inconvenience caused by your actions. 
XXXX. Statutory Damages : Award statutory damages of {$1000.00} per violation under the FCRA for your willful noncompliance. 
4. Punitive Damages : Award punitive damages to deter future violations of the FCRA.

5. Attorneys Fees and Costs : Reimburse me for any attorneys fees and costs incurred in pursuing this matter. 
Next Steps If XXXX is willing to resolve this matter without proceeding to arbitration, I demand the following : 1. A written response within 30 days of receiving this letter.

2. A full explanation of the steps taken to investigate my dispute.

3. A settlement offer that includes the relief outlined above.

If I do not receive a satisfactory response within 30 days, I will proceed with filing a formal arbitration claim and pursuing all available remedies under the FCRA and applicable law.

Please be advised that this letter is not an exhaustive statement of my claims or damages, and I reserve the right to amend or supplement my claims as necessary. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief