Consumer complaint received 2024-03-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: MOHELA
State: CA

Complaint narrative:
On XX/XX/XXXX at approximately XXXXXXXX XXXX pacific, MOHELA was contacted regarding my remaining student loan balance. At this date and time I was informed by XXXX ( XXXX # XXXX ) that my total remaining loan balance was {$4900.00}. The full balance was remitted and confirmation number : XXXX was issued. I was informed that the balance on the account was paid in full and had a XXXX balance ( {$0.00} USD ) as of XX/XX/XXXX. This was all documented on a recorded line. 

On XX/XX/XXXX I received an invoice, notarized by U.S. Post, from MOHELA stating that I still owed a balance of {$4900.00} due on XX/XX/XXXX for the student loan account. 

This constitutes financial fraud ( 34 CFR 685.102 220 ; 34 CFR 30.1-30.70 ; 34 CFR 668.171 176 ; 15 USC 1601 ), mail fraud ( 18 U.S.C. 1341, California Penal Code 530.5 ( e ) PC ), and tax fraud ( 26 U.S.C. 7201, 7203, 7206 ( 1 ) ). This fraudulent conduct on the part of MOHELA constitutes several additional felonious federal, state, and local violations ( felonies ) such as data fraud. 

On XX/XX/XXXX at approximately XXXX XXXX. pacific, MOHELA was again contacted by telephone regarding the status and balance of my student loan account. At this date and time I was informed by XXXX ( XXXX # XXXX ) that my student loan account showed a XXXX balance ( {$0.00} USD ). It was confirmed by XXXX ( XXXX # XXXX ) that my student loan account showed a XXXX balance ( {$0.00} USD ), AND that there was an overpayment on the account in the amount of {$7.00} USD. It was determined at this time that I was charged interest on the account in the amount of {$7.00} USD. However, XXXX ( XXXX # XXXX ) stated that I had not been charged interest on the student loan account. However, it was determined on XX/XX/XXXX that I was charged interest on 2 loans in XXXX. Moreover, it was determined on XX/XX/XXXX that I was charged interest of {$13.00} USD per day on one loan. Additionally, it was determined on XX/XX/XXXX that I was charged {$33.00} USD on one loan. 

Furthermore, it was verbally stated by XXXX ( XXXX # XXXX ) on a recorded line that due the fact that I was allegedly not charged interest, I would not be issued any tax documentation for fiscal year XXXX. Moreover, XXXX ( XXXX # XXXX ) stated on a recorded line that due the fact that I was allegedly not charged interest, I would not be issued any tax documentation for fiscal year XXXX. Additionally XXXX ( XXXX # XXXX ) stated only interest in excess of {$600.00} USD would be issued 1099 tax documents. This constitutes tax fraud ( 26 U.S.C. 7201, 7203, 7206 ( 1 ). XXXX was unwilling or unable to provide the confirmation number ( XXXX ) confirming payment status and account status. XXXX was unwilling or unable to provide tax information confirming the known amounts and charges. 

This is a new complaint. This is not a duplicative or repetitive claim. 
Furthermore, this is not a duplicate reporting of fraud. This is an additional unique instance of fraud conducted by MOHELA. This company continues to engage in fraud as an attempt to act as a subsidy for the U.S. Treasury department.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation