Consumer complaint received 2024-08-28 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: WELLS FARGO & COMPANY
State: TN

Complaint narrative:
Wells Fargo purchased my FHA/HUD mortgage loan XX/XX/XXXX. It was a FEDERALLY FRAUDULENT MORTGAGE LOAN due to all the falsified information within the closing documents. They sold my loan in XXXX of XXXX to XXXX XXXX XXXX XXXX. 
I have contacted Wells Fargo via several phine calls and emails about this issue and they are literally ignoring my emails and stated that this complaint is the same as them sending me a letter about the other federal fraud they committed against me from XX/XX/XXXX XXXX XXXX, XXXX of stealing money from my escrow and signing me up for disaster mortgage insurance without my knowing which also includes forgery since I had no knowledge of this happening until they mailed me a letter wanting me to settle for peanuts over this FEDERAL FRAUD ( which I refuse to settle for peanuts ) So, Wells Fargo is saying that the purchasing of a FEDERALLY FRAUDULENT MORTGAGE LOAN in XX/XX/XXXX is the exact same issue as their theft of my escrow account & forgery against me & my federal loan in XXXX. These are 2 separate accounts of federal fraud against me and my FHA/HUD loan at 2 different times and years all together. I have been trying since XXXX of XXXX to settle both of their fraudulent actions against me with no resolution because all they do is lie to me, talk down to me, hang up the phone on me after I have waited for long periods of time on hold and say somebody will call me and they never did. So, I refuse to talk to them via phone calls anymore due to the massive discrimination, harassment, bullying, lies, games, u professionalism they have displayed towards me. They talk to me like I am the criminal when they are the criminals that have committed MAJOR FEDERAL MORTGAGE LOAN FRAUD against me. So, I have told them they can either correspond via email or certified mail due to their lack of professionalism and maturity. 
By law mortgage company 's have 30 days to resolve complaints it's been going on 3 months now and the sent me a letter in my mailbox XX/XX/XXXX stating it will be til XX/XX/XXXX, when they originally said via letter in mailbox XXXX/XXXX/XXXX it would be resolved by XX/XX/XXXX. So as u can see its just of XXXX XXXX  XXXX. on their part to drag this out and all the while they have been completely discriminative, hateful, & treated me poorly every time I have spoken to employees in the mediation department. I have a list of several different employees I have spoken with due to all the game playing of phone tag that they seem to think is okay to do. 
I have attached all the closing documents that have the falsified information on them as well as my TN Driver License that I turned in when purchasing the home, which states my first maiden & married name because I was still married as well as my divorce decree all legal documents that Wells Fargo has had copies of via email that I sent them but still they are pretending to ignore the issue of purchasing a FEDERALLY FRAUDULENT MORTGAGE LOAN and having it from XXXX XXXX til XX/XX/XXXX when XXXX XXXX XXXX XXXX  purchased it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation