Consumer complaint received 2025-06-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EdFinancial Services
State: FL

Complaint narrative:
I am writing to file an urgent and formal complaint against Edfinancial ( hereafter referred to as the creditor ) due to their negligent handling of my account and failure to correct clearly erroneous credit reporting, which has severely harmed my family and me. 

At the end of XX/XX/year>, the creditor placed my account into forbearance status at my request. This accommodation was meant to provide temporary financial relief and should not have resulted in negative reporting. However, rather than updating my account correctly, the creditor continued to report my account as delinquent, which is factually and legally inaccurate under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ). 

Following my initial CFPB complaint, the creditor responded stating that the account would be corrected and reflect properly by the end of XX/XX/year>. Today is XX/XX/year>, and absolutely nothing has been fixed. My credit report still reflects false delinquencies, despite multiple calls and follow-ups. On two separate occasions this month alone, I contacted the creditor again, and each time I was told I would receive confirmation either via my online portal or by mail. I have received nothing. No updates, no written acknowledgment, and no corrective action.

Due to this false derogatory credit reporting, my husband and I were denied mortgage approval on a home we had invested in. We lost our earnest money deposit, and we are now forced to rent for several more months, incurring further unexpected costs. The mental and financial strain caused by this creditors inaction is unimaginable.

The forbearance status should have resulted in neutral credit reportingnot a derogatory status. This creditor is either grossly negligent or willfully violating the FCRA, and I am respectfully requesting immediate intervention from the CFPB to : 1. Force a correction of my credit report across all bureaus ( Experian, TransUnion, Equifax ) to reflect accurate forbearance and eliminate all false delinquencies.

2. Provide me with written confirmation of these corrections within 10 business days.

3. Investigate whether this creditor is systemically misreporting forbearance cases, given the disregard theyve shown in my case.

4. Compensate for mental/emotional damage and losses incurred ( e.g., extended rental payments ) as part of a resolution or legal escalation.

5. Provide me with the specific letter that was requested by the credit bureaus to my lender when he ordered a Rescore and which EdFinancial never provided to me, despite me calling them at least 2-3 times and escalating this to the leadership department throughout the month of XXXX. The first time they told me they were unsure what to put on the letter and that's why it was not drafted and they assured me that moving forward there would be no issues and that I'd expect such letter on my portal or mail. As of today nothing has been sent there and it's been way more than what their promised deadline was. This is a HUGE violation of the federal rights that protect the consumer and should have never been this big of an issue in the first place. I request this to be resolved ASAP. 


If this matter is not immediately addressed, I will have no choice but to retain a consumer protection attorney to pursue damages and compel compliance with federal law.

This ordeal has made me feel powerless in the hands of a system I trusted. I urge the CFPB to act swiftly, not just for me, but for all other borrowers who may be suffering silently due to these harmful credit practices. 

Thank you for your time and assistance. Below please find attached what the bureaus specifically need and the initial response from XXXX to our complaint in XXXX XXXX XXXX

Company response to consumer: Closed with explanation