Consumer complaint received 2025-04-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: U.S. BANCORP
State: OH

Complaint narrative:
Hey I am a XXXX XXXX XXXX XXXXr annd XXXX I was visiting a US bank location to cash a student refund check but I was told I couldn't unless I could bank with US bank. I then complied and after this was finished and the check was deposited I was also prompted to begin a credit account. After skepticism due to the high interest rates I accepted and signed for a credit card of a XXXX limits. After my visit I had both savings checking and a credit account. 

The issues arrive when one day suddenly while I receive roughly {$460.00} in my checking account after having a XXXX dollar balance. I assume this money is a unexpected deposit so i transfer the funds to my savings and withdraw the funds and use them. 

After a day i reach out to the bank to inquire. I am told that the sender was unknown and that there is no way to trace the sudden deposit, to my dismay and this made no sense to me. Several days after the incident I acquire a negative balance of XXXX dollars, because the bank had charged me for the money that I used in my account. I asked them why and I am told that status of my account is not updated and will knock off of my balance by the weeks end. Then I am told I will receive a call back from US bank that I never did receive. After a week I call the branch back and I am then told that I must pay back the money and nobody can explain how this is even possible. I called US banks toll free customer service line for additional help, hopefully from higher up employees. After heated words from multiple agents I am finally told by one guy that because I ordered replacement debit card, all of my purchases were refunded then reprocessed of behalf of US bank. Why those funds were not placed on hold, and instead made available to me is the issue that I can not understand. Shouldn't a bank notify you when they refund your purchases, shouldn't they they place holds on temporary balances that and returned to an account without my awareness. Shouldn't they do better at tracing transactions when people are inquiring on random deposits. These are all questions i can not understand. I need help. I can not pay any of my bills from XXXX XXXX, or to my credit card bill that I was peer pressured to sign up for with US bank. My credit balance was XXXX but now I owe almost {$700.00}, I can not utilize my card for purchases and it continues to stack up because I am unable to pay my credit card unless I pay my checking balance first. 

This unethical transactaction and i dont understand why i wasnt notified and why even as i questioned the funds no employee was able to help me avoid such a transaction, why they were not understanding. I feel taken advantage of and US bank is even contacting my family members, whom I share no relation to other than blood. They are giving my full name to people they call without my consent. I completely regret joining a bank because it seems like whatever they say goes and they've tricked me with overdraft charges. This was my first credit card and i didnt know banks could be so untrustworthy. This is no way to treat a loyal customer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation