Consumer complaint received 2025-06-09 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I opened a checking account with Citibank on XX/XX/XXXX, with which I've had credit cards for the last XXXX or so years. On XX/XX/XXXX I wire transferred {$30000.00} from my linked bank, with which I make the credit card payments, to such Citi checking. On XX/XX/XXXX I placed an order for a wire transfer to be executed next day, XX/XX/XXXX for {$30000.00} out of Citi to my linked bank. It wasn't until XX/XX/XXXX that an employee called me at XXXX to confirm such order and make sure that it wasn't fraudulent. I was assured everything was fine. Later that morning ( XXXX ) I received an email stating that they needed additional information and my transfer was on hold and to call them. I called the XXXX dept at XXXX and spoke with a XXXX XXXX who said he needed to " check something '' and never explained what, despite me asking for a reason for the hold. He said he had fixed the problem and my transfer would take place later that day. On the evening of XX/XX/XXXX I checked my bank to make sure the money had transferred, but there had been no movement, so I called the XXXX dept. again at XXXX and XXXX XXXX that the transfer had been cancelled and sorry that they had not informed me. He transferred me to the Wire dept, spoke with XXXX ( XXXX ) and she said that the XXXX dept. hadn't been able to " verify the information '' and still wouldn't tell me which information, but that I could place a new request for a wire transfer. Wanting to know what information they were referring to, as the bank from which the money came in was the same the money was going to, XXXX said she'd transfer me back to the Fraud dept, but after waiting for XXXX I called the XXXX XXXX XXXX. XXXXThey answered and told me they could hear me. XXXX said XXXX wait and after XXXX decided to place new call. XXXX Wait time XXXX and after XXXX Lyn ( f XXXX asked the same questions the first employee had asked about being coerced or possible problems with phone or computer. After being satisfied with the answers, she said she had approved the transfer and it would take place on Monday, because they still had to go through another approval. On XX/XX/XXXX I received another email at XXXX stating again that my transfer is on hold, need additional information and to call them. I didn't see this email until XX/XX/XXXX and called at XXXX when XXXX XXXX me there was a fraud alert on my account and she needed to talk to another fraud dept. Transferred to XXXX and was asked about my debit card and " cleared me. '' The other dept was to review still. XXXX Voicemail left stating they need to verify recent activity. Called at XXXX. XXXX from the XXXX XXXX dept. asked the same question the other employees had already asked and said the transfer would probably take place on XX/XX/XXXX and to check my account and call if not executed. 

All this is to let you see the length at which this bank is willing to go to hold a customer 's money so that they can ride it and earn interest on it while not paying anything to us and, furthermore, charging for such wire transfer. The cancellation of my first wire transfer order without notification is fully inexcusable. The money was to go to my savings account where I get a 4.4 % APY. Besides the frustration of having to place several phone calls and wasting a very long time, I experienced an {$18.00} loss in interests, which is not much, but you have to consider that they probably do this to many customers and it adds up for them, as they don't pay any interest on most of their checking accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation