Consumer complaint received 2025-02-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Subject : Urgent : Escalation of Consumer Complaint Financial Misconduct & Privacy Breach To : Consumer Financial Protection Bureau ( CFPB ) & Bank of America Executive Office Dear Sir/Madam , I am writing to formally escalate my complaint against Bank of America , as my previous complaint ( CFPB Case # [ INSERT CASE NUMBER ] ) was not adequately addressed. Additionally, I have experienced further serious violations, including unauthorized disclosure of my personal information to another client. 

Background of the Issue Unlawful Account Closure & Mishandling of Investigation My Bank of America account was closed while it was under investigation, which is a direct violation of my rights as a consumer. 
The bank failed to protect my funds and did not communicate with me before closing or reopening my account. 
I was left without access to my money and unable to use my debit card, believing the account was permanently closed. 
Despite this, Bank of America later reopened the account without notifying me, causing unnecessary confusion and financial hardship. 
Unfair and Deceptive Practices Regarding Fraud Charges After realizing my account was reopened, I discovered unauthorized transactions had occurred while my account was locked. 
I immediately reported all fraudulent withdrawals, which included transactions in a foreign country while my card was lost. 
Bank of America initially provided a temporary credit for all fraudulent charges but later reversed its decision, choosing to recognize only some transactions as fraudulent while holding me liable for othersdespite clear evidence that I had no access to my card or account. 
This inconsistent and arbitrary fraud resolution process is unfair, deceptive, and violates the Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 ), which mandates that financial institutions fully investigate fraud claims and provide fair recourse to consumers. 
Severe Data Privacy Violation Unauthorized Disclosure of My Personal Information After two months, I received a response from Bank of America that was not only irrelevant to my case but also contained another customers name and claim detailsproving that my personal information was likely sent to someone else as well. 
This is a direct breach of the Gramm-Leach-Bliley Act ( GLBA ) and consumer privacy laws, as my full name, address, and last XXXX digits of my account number were compromised. 
This unauthorized disclosure of my personal financial data puts me at risk for identity theft and fraud, and Bank of America has not provided any corrective actions or notification regarding this breach. 
Immediate Demands for Resolution Given the seriousness of these violations, I demand the following immediate corrective actions : Full Reinstatement of Fraud Refunds Bank of America must reverse its decision and issue a permanent credit for all fraudulent transactions, as I had no access to my account or card during the disputed period.

Formal Investigation & Accountability for Mishandled Fraud Claims A full review of my fraud case must be conducted, including transparency on how certain transactions were determined to be valid while others were not.

Immediate Remediation for Privacy Breach Bank of America must : Confirm where my personal information was sent, Notify me of the full extent of the breach, Provide assurances that my data is protected, and Offer identity theft protection services at their expense due to their failure to safeguard my financial information. 
Formal Written Apology & Compliance Confirmation A written statement from Bank of Americas compliance/legal team acknowledging the mishandling of my account and how they will ensure these violations do not occur again.

Escalation to Higher Authorities Since my initial complaint was not adequately handled, I am now escalating this matter to the highest levels within Bank of America and relevant regulatory agencies.

I am also copying the following agencies to request further investigation : Office of the Comptroller of the Currency ( OCC ) Federal Deposit Insurance Corporation ( FDIC ) Consumer Financial Protection Bureau ( CFPB ) Federal Trade Commission ( FTC ) Should Bank of America fail to resolve this matter immediately, I will explore further legal action, including : Filing a formal complaint with state attorneys general offices, Seeking damages under privacy laws, and Publicly exposing this case through media channels if necessary. 
I expect a formal response within 10 business days detailing how Bank of America will rectify these severe violations. Please consider this matter urgent and act accordingly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation