Consumer complaint received 2023-12-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
First if it even matters I'm a victim of identity theft, doesn't seem to matter to any one else as I along with my family continues to suffer altho before the identity theft that started in XXXX with wellsfago just as I have stated many times to numerous levels of entities as well as there executives. The XXXX credit reporting agencies, that the creditors state is where they get the information, but it doesn't influence there decisions. My complaint is simply stated I'm being personally discriminated against by the XXXX agencies and this has been the case for several years now. I have spent countless hrs of trying to upload documents and information that has totally exhausted my mental well being. I have completed online credit building plans with XXXX XXXX XXXX XXXX others as well. XXXX XXXX where I have made on time payments for well over XXXX years. XXXX continues to report negative information about my personal identity, this I posted on there site XXXX years ago. And it continues to reported as my birthday XXXX its not XXXX but I learned that this is the birthdays of XXXX of the individuals that I have unfairly been associated with. And have been XXXX  XXXX times. Concerning this along with having my phone wiretap by the state of XXXX where no one will answer to any questions concerning this. Another reason why I believe has been a ongoing negative narrative that has resulted in my being fasly acused and arrested assaulted and discriminated against on the highest levels one can imagine. It's has been beyond what words can describe for myself and my family. It's time that someone listened to my cry for help. It may not seem important to anyone that has never experienced this type of discrimination from numerous levels of agencies. My financial hardships are a direct result of what began with wells Fargo. And although I have explained my situation that has only gotten worst. I have reachout to lawfirms only to be disappointed with the answers I get and I believe it's due to the names that is the same as mine as described above. I reach out to legal aid services and their awser is there is a conflict of interest that they by law can't tell me. I'm confused totally. I'm suffering from many XXXX XXXX that is a direct result of the many unethical most unpleasant experience that again unless you have been on the receiving I don't expect you to understand the seriousness of this complaint. I'm giving the information that has I believe a important part of what continues to be discrimination against my ability to receive any type of credit to address my living expenses and Mortgage issues, living situation taxes, unemployment compensation, and other problematic factors that I don't understand example after several years now of everything I have explained the credit reporting agencies reporting different scores XXXX XXXX is reporting my score at XXXX and although that score should be able to get some sort of credit help. It hasn't made a difference. My online experience seems to be attack as everything I do online seems to be compromised by someone or its hard to explain tring to long in to XXXX. Shouldn't take the amount of time and I unfortunately haven't been able to log in. The virtual card they sent to me has been compromised another example of this nightmare that continues to discourage and prevent my attempts to address the issues and where I have spent countless hrs of wasted time trying to get new information and other things accomplished. This is another attempt to receive services that will address these problems. Thanks for your help in these matters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief