Consumer complaint received 2024-01-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: SANTANDER HOLDINGS USA, INC.
State: TX

Complaint narrative:
XXXX Complaint : Payoff Check not yet received by Santander Consumer USA for XXXX XXXX XXXX XXXX. 

Claim Number : XXXX XX/XX/XXXX To : XXXX XXXX Santander Consumer USA and XXXX XXXX ( Settlement XXXX XXXX ) through XX/XX/XXXX XXXX XXXX XXXX XXXX 

( Please submit payoff check to lien-holder SantanderConsumer USA XXXX XX/XX/XXXX COB : CLOSE of XXXX XXXX XXXX XXXX - Vehicle Owner XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX Amount : {$9400.00} to Santander Consumer USA Title Owner ELT Electronic Lien Title Transfer Title Holder XXXX Title via USPaper Copy per XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Records Rules and Regulations Request Required for Total loss approved payoff submit additional funds via Check certified mail to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Credit Report of Owed Balance and mark as Paid as agreed and paid in full XX/XX/XXXX and remove inaccurate charge off reported balance of Principal and Interest Fees and Release Vehicle and Title via Mail and XXXX XXXX  Approved Towing to Home Location at XXXX XXXX XXXX XXXX XXXX TX XXXX from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX authorized by certified us mailed letter XXXX XX/XX/XXXX just received XX/XX/XXXX Verified vehicle location and property pick up vehicle is stationary and contains XXXX ( XXXX ) key requires tow to deliver from XXXX Location on XXXX XXXX XXXX in XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX once process is completed by XX/XX/XXXX thru XX/XX/XXXX before being auctioned off by XXXX XXXX to XXXX returned to Payment Owner XXXX XXXX XXXX issued credit due to Payoff balance of XX/XX/XXXX XXXX in excess of payment history via money gram cashier check and XXXX XXXX payment just since XX/XX/XXXX purchased at XXXX XXXX location and financed XXXX total loans financing of {$35000.00} under full terms principal and interest 72 months with XXXX XXXX XXXX XXXX mile coverage ( exhausted - please administer refund for complete unused service and portions paid {$3000.00} via check issued refund to XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX us certified mail to home address on file at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX owed to approved XXXX holder and vehicle owner and liability through consumer credit file since XX/XX/XXXX through XX/XX/XXXX th XXXX statue of limitations followed intrusions due to accident and hospitalizations XXXX issue recovery and credits and payments directly to XXXX XXXX XXXX by XX/XX/XXXX XXXX XXXX XXXX Total Loss Credits Apply on Balance monthly payment financed amount exactly XXXX due XX/XX/XXXX last payment date per Santander XXXX XXXX XX/XX/XXXX military veterans discount applies XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX last XXXX of VIN XXXX $ XXXX payment amount XXXX owed on vehicle currently good through XX/XX/XXXX last payment processed XX/XX/XXXX please issue credits to XXXX XXXX XXXX via Check no to any XXXX XXXX XXXX unauthorized to make payments or recover refunds and reimbursements license plate and registration XXXX XXXX mileage and odometer XXXX loss type : Collision location Aisle D Stall XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX vehicle received at XXXX XX/XX/XXXX paid off by XXXX XXXX {$250.00} pick up fee is the only customer responsibility as of XX/XX/XXXX per XXXX Letter and In-house representative at front desk XXXX database computer access payoff request XXXX as of XX/XX/XXXX XXXX is to retain vehicle and title and registration Texas XXXX XXXX XXXX Laws and Lemon Laws Apply. Claim No. XXXX to be resolved with this final notice and reconciliation agreement email time and date stamped of XX/XX/XXXX XXXX XXXX  XXXX email XXXX with statuses and for further information and communication furthermore and lastly ; no GAP not included only XXXX Complete Car Care issued trough XXXX dealership unused please refund premium. Thank You, XXXX XXXX XXXX XX/XX/XXXX XXXX AM XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX. XXXX and XXXX available phone numbers. 
XXXX XXXX XXXX claims XXXX XXXX XXXX Claim number : XXXX Date of incident : XX/XX/XXXX Status : Liability Decision Ready Vehicle Claim Claim number : XXXX Status : Unavailable Online Please Reply To : XXXX Business Reply To : XXXX Reference Santander Consumer USA Complaint : XXXX

Company response to consumer: Closed with non-monetary relief