Consumer complaint received 2025-11-05 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Deposits or withdrawals
Company: GOLDMAN SACHS BANK USA
State: GA

Complaint narrative:
Copy to Honorable XXXX XXXX XXXX Acting Director of the Consumer Financial Protection Bureau ( CFPB ). 

I understand why you want to dismantle the CFPB because they do not investigate nor send to prosecute entities such Marcus by Goldman Sachs. 
RE : COMPLAINT ID XXXX. SUBMITTED ON XX/XX/year>XXXX  PRODUCT : Checking or savings account. ISSUE : Managing an account. Complain closed by CFPB for illegal reasons. 

With this information, you will be able to fire for cause several of the CFPB employees as you have done through the XXXX. 
Marcus by Goldman Sachs has use a trend of possible unlawful retention of money and reinvestment for their owners, boards, as employees. 
They apparently are holding not only my money but many other consumer and they are earning interest on it for THEM, not for the investers like my self. 

PLEASE INVESTIGATE and send to prosecute ALL THE COMPLAINS done against them especially in the past three years using the CFPB and the XXXX. They likely had stolen millions of dollars by using a Ponzi scheme but self-renewing clients ' accounts, disregards calls, of stopping renewing the certificate of deposits ( CD ), but disappearing the money including the checks sent to them by almost one mount as my case. 
Actions such : 1. They're representatives are faking opening cases regarding the multiple clients claims that ende nowhere. They use a repetitive scheme such their customer service representatives said they will be opening a " case '' and the fraud department would be calling back with some explanation. They do not give a direct number of the fraud departments, neither the phone numbers of their top leaders. This fact alone is completely fraudulent.

2. Multiple customers had claimed that they've locked their accounts in order of not being able go online and/or to not to cancel and extended the CD. Marcus is using whatever excuses to stall account closure and keep my money hostage.

3. They routinely are able to verify the identity of their clients and kept them I hold and then the call is ended. This was my case, that they not even gave me an account number when I open the CD on XX/XX/year> 4. They routinely hold the money and make unable to return the money people invest to their other previous banking entity. This Modus operandi occurs when a CD matures and people call, and they do not close the account and money tied up in Marcus illegally. 

5. People complain to CFPB, then Marcus answer back a bunch of inappropriate answers and CFPB close the cases. This happens to me also.

6. They falsely advertise of percentage earnings in my case for six months 4.4 %, and they falsely try to cover up changing the words by AYP and then they falsely say in a recorded line that customer can recorded because if a person ask permission to be recorded, they immediately hang out. They say the 4.4 % interest is for an entire year and NOT FOR THE SIX MONTHS AS SHOWN IN THEIR WEB SITE. WHEN I MADE THE CLAIM, THEY CHANGED THE WEB SITE. They play with my money for one month, going back and forward.

7. This happens routinely, when a claim is made, Marcus responded they have reached out to the claimant and resolved the issue, but they lied they have NOT resolved, then the clients reach out to provide feedback back to CFPB and CFPB does not do anything to fix the multiple unlawful practices. This happens to me.

8. Clients do countless phone calls to client service personnel, and no agent resolve the problems or claims. When the calls are transfer to supervisors they also do nothing to fix the claims.

9. Multiple people do send Marcu 's information with certified mails and tracking mails numbers, and the money disappear for a long time. This happens to me for one month.

10. They do not return the money in three days after people cancel their CD routinely, this indicates a fraudulent banking practice.

11. Marcus falsely advertise that they are highly rate by XXXX owned and operated by XXXX XXXX XXXX, a company that provides online marketplace solutions and has acquired XXXX to enhance its personal finance resources for consumers. Both Marcus and XXXX are using false advertising that can mislead consumers, distort purchasing decisions, and cause financial harm. Multiple consumers have been deceived by these companies and therefore claims legal action may help hold them accountable and recover damages. The Federal Trade Commission ( FTC ) Act prohibits unfair or deceptive acts or practices in or affecting commerce. Under this act, the FTC can act against companies engaging in false advertising, ensuring consumers arent misled. Many states have their own consumer protection statutes, often called XXXXXXXX XXXX XXXX, which mirror federal law but may offer broader protections. 
Consumers had been establish a claim, using multiple media and CFPB has not acted on demonstrating that the advertisement likely misled a reasonable consumer, showing that the representation, omission, or practice was material, meaning it could influence purchasing decisions. This ensures advertisers can not escape liability by embedding misleading information within otherwise truthful content. 

The company is using False Marketing on their web site. This happens when I open the account. This is not a unique complaint. 

They did not answer all the questions and possible fraudulent operations. Numerous recent customer complaints allege false or misleading practices involving Marcus by Goldman Sachs certificates of deposit ( CDs ). The most common issues cited on consumer watchdog sites like the XXXX XXXX XXXX XXXX XXXX XXXX and Consumer Affairs relate to difficulty accessing funds, inconsistent information from customer service, and unexpected fees. People from the top such Business Management : XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, Managing Director, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, Vice President, XXXX XXXX XXXX, Managing Director, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX ( Phones : [ ( XXXX ) XXXX, ( XXXX ) XXXX ], to the bottom are committing many frauds. 

The XXXX  has shown that this is the rule, fraudulent marketing, retaining of funds, DELAYS, OFFERING PERCENTAGE AND NOT REAL INTEREST AS DETAILED XXXX XXXX XXXX XXXX 

THE CFPB employees must be fire, MARCUS by Gold man Sacks AND MY BANKRATE NEED TO BE FINE AND INVESTIGATE BY THE Federal Trade commissions. THIS BANK AS WELL AS THE CONSUMER FINANCIAL PROTECTION BUREAU FOR LIKELY GETTING SOME 'INCENTIVES UNDER THE TABLE TO CLOSE OBVIOUS FRAUD. I AND OTHERS WROTE TO THE SECRETARY OF THE TREASURY TO INVESTIGATE BOTH ENTITITES GOLDMAN SACKS AND THE XXXX.

I WANT MY ENTIRE MONEY BACK {$250000.00}, WITH THE {$11000.00} INTEREST ASAP as they falsely advertise for cd FOR SIX MONTHS, TO BE RETURNED TO MY BANK. THIS AS RESULT OF DAMAGES FOR THIS FALSE ADVERTISEMENT.

Company response to consumer: Closed with explanation