Consumer complaint received 2023-06-21 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am filing this report due to a critical concern regarding my FICO score. This is the third time I am submitting a complaint in regard to the same situation that has happened multiple times over the past year ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). On XX/XX/XXXX, my credit score with TransUnion dropped XXXX points to XXXX. The score factors indicated were accounts with balances, consumer finance accounts, and seeking credit ( see attachment ). None of these factors are accurate. I did not have any account with balances other than my mortgage, I do not have any consumer finance accounts, and I was not seeking any new credit due to the lack of inquiries during that period of time. While these factors dropped my score in XX/XX/XXXX, on XX/XX/XXXX, my score increased XXXX points to XXXX with the exact same factors mentioned ( see attachment ). Please explain to me why the same factors would give two opposite results and why inaccurate factors are mentioned on my account? 

On XX/XX/XXXX, my credit score through TransUnon was still XXXX, but now instead of negative credit factors, positive factors were mentioned, yet my score did not increase. The score factors indicated that I have no missed payments, limited the use of my available revolving credit, have an established credit history, and shown recent use of credit cards and/or bank issued open-ended accounts ( see attachment ). On XX/XX/XXXX, the credit bureau reported a new factor of too many accounts with balances ( see attachment ). I only have 2 credit cards neither with balances, and a mortgage account. 

On XX/XX/XXXX, my credit score indicated a further decrease to XXXX. The factors that were given were no recent credit card balances, no recent revolving balances, accounts with balances, and consumer finance accounts ( see attachment ). My credit report has no negative accounts or information. How can my score decrease when there was no negative activity ( reported or otherwise ) whatsoever between XXXX and XXXX? I have no consumer finance accounts and it the credit factors mentioned are contradictory. One factor says no credit card or revolving balances and the other says accounts with balances. I have no inactive accounts reported to any of the credit bureaus ( see attachment ). I also have only two credit cards reported and a mortgage, none of which are in delinquency or late ( see attachment ). 

I have contacted the credit bureaus multiple times in the past to inquire why my credit score has gone down without any reason. Not a single customer service representative at any of the credit bureaus I contacted have provided an explanation. Over a 24-year span of building my immaculate credit, this significant drop is catastrophic and is a detriment to my personal and business financial burden ( i.e., line of credit, merchant account, property rentals, mortgage, insurance, credit cards, auto loans, equipment rental, terms of leases, business investments, and bank loans ). Credit standing is my blueprint and having a lowered score can affect my standing with any reputable financial institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation