Consumer complaint received 2025-05-28 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: MI

Complaint narrative:
On XX/XX/year> an unauthorized withdrawal was made from my Chime XXXX XXXX account in the amount of {$56.00} by " XXXX.Store XXXX ''. I immediately reported this transaction to Chime by filing an online dispute through the Chime app on my phone. I cancelled/reported my physical XXXX XXXX card as misused and ordered a new one. I explained to Chime that the physical card was always in my possession, but I was ordering a new XXXX out of an abundance of caution. I explained to Chime in my dispute that I did not order any product or service from this company, that I had never heard of this company, and that I did not authorize this company to withdraw any amount whatsoever from any of my accounts. I further provided screen shots of the website Chime showed as being who withdrew the funds, and that such website DID NOT EXIST. I also provided information that the phone number Chime showed as being who withdrew the funds DID NOT EXIST. Specifically, the phone number was " XXXX '' meaning it had never been allocated to any person or company as a phone number. This company simply does NOT EXIST. It is an unauthorized transaction, clearly fraudulent. Chime DENIED MY DISPUTE and allowed the transaction to go through. Where this money is actually going is very questionable. If the company does not exist, who is pocketing the funds? This is the second transaction from my account that was not authorized in any manner that I reported to Chime with evidence that the companies were fraudulent and non-existent, and BOTH disputes were denied. Chime has never given ANY reason as to why they approved the transactions. The initial dispute was in excess of {$100.00}. After Chime denied the most recent dispute, and I am out almost {$200.00}, I must file this complaint. Chime advertises on their website that a customer is protected from fraudulent transactions, and that is not correct. That, in fact, is a FALSE statement and I would consider it FALSE ADVERTISING. Chime is advertised to those wanting to build ( younger persons ) or re-build their credit ( underprivileged/bankrupted/late in payments/foreclosed/repossessed ), as the XXXX XXXX  account is reported to the credit bureaus as paying off a XXXX XXXX every month. Chime is advertising to a population traditionally underserved by financial institutions or denied by financial institutions. Chime is taking advantage of the consumers ' perceived lack of experience, and perceived inability to complain or fight. Chime advertises they will protect such consumers from fraudulent transactions. IT DOES NOT. At a minimum, Chime should be forced to take down the false statements in their advertising about protecting consumers from unauthorized or fraudulent transactions, and should be forced to reimburse the fraudulent transactions THEY ( not the consumer ) authorized, with interest and penalty. Chime should be required by law to provide explanation any time they deny a dispute, including evidence as to WHY they deem a transaction valid even when the consumer denies this. Ideally, they should be XXXX XXXX Thank you for your time.

Company response to consumer: Closed with monetary relief