Consumer complaint received 2024-04-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: KS

Complaint narrative:
Three attempts were made to send money to persons unknown to us. Each attempt was for XXXX. Paypal flagged the first and refunded it and then proceeded with the other two even though both transactions were flagged by me and DENIED by my bank ( only {$44.00} in the linked account ). To be clear they approved two transactions of XXXX each in which money was sent to a person and email ( non-matching by the way ) that had ALREADY been flagged BY paypal from our bank account that had only {$44.00} in it. 

Paypal is now trying to say we initiated the charges which we categorically deny. 
We contacted the police and created a police report. 
Report XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX within 48 hours were able to confirm that the email used is linked to a scam account in XXXX XXXX XXXX 

There is no doubt that these are fraudulent charges. 
The fact that paypal is now trying to hold us liable for the XXXX they approved after already having flagged the person and non-matching email as fraudulent is an egregious breach of justice and must be reversed immediately. 

Here is a timeline which clearly outlines the fact that paypal knew the first charge was fraudulent and but then proceeded to approve 2 addition transfers to the same persona and non matching email. 

REMOVE THE XXXX negative balance off my account immediately and close my account and delete my information. 

For Paypal to simply remove the negative XXXX balance on my account. I then want my account with paypal to be closed FOREVER and all my now compromised information deleted. 

Paypal knows that all its users are compromised after the hack. In spite of this their non existent " fraud protection '' is approving fraudulent charges from account with insufficient funds and then blaming the their users for it. 

It is starting to look like the fraudsters may be inside paypal itself. 
BEWARE AND TIME TO GET RID OF YOUR PAYPAL ACCOUNT. 




XXXX Email Monday  - XXXXXX/XX/XXXX XXXX Charge went through for XXXX to XXXX XXXX XXXX Email Monday  - XX/XX/XXXX XXXXXXXX XXXX " Unusual account activity '' " We are concerned that someone may be trying to use your account without your permission. '' -Fraudulent payment was sent to a XXXX XXXX Tran ID : XXXX XXXX Email Monday  - XX/XX/XXXX XXXX " Paypal anti-fraud system reversed charges because they found it to be fraudulent '' XXXX XXXX Monday   - XX/XX/XXXX XXXX " You sent XXXX to XXXX XXXX '' Tran ID : XXXX XXXX Email Monday - XX/XX/XXXX XXXX " You sent XXXX to XXXX XXXX '' Tran ID : XXXX Action Taken - XX/XX/XXXX Changed password  on Monday at XXXX XXXX Email - XXXXXX/XX/XXXX " Unusual Account activity '' " We are concerned that someone may be trying to use your account without your permission. '' XXXX Email - XXXXXX/XX/XXXX XXXX " Your bank declined your electronic funds transfer '' TransactionID XXXX Action Taken- XX/XX/XXXX 1. Removed credit card 2. Submitted claim for both additional fraudulent charges transaction IDs ( please note these are all to the same person XXXX XXXX and email that was flagged as fraudulent ) XXXX Email -XXXX XXXX XXXX " Your Bank declined your electronic funds transfer '' TransactionID XXXX

Company response to consumer: Closed with monetary relief