Consumer complaint received 2026-05-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: MEI AUTO FINANCE INC
State: TX

Complaint narrative:
Worst experience ever. Ruined my credit and credibility. I originally went here XX/XX/XXXX to buy a truck and not even 2 days later the truck had a gas leak and fuse boxes issue. After days of fighting with them back and forth they finally took the truck back on XX/XX/XXXX. I originally traded in my XXXX XXXX XXXX which they gave me trade in value for. They sold my car before a week even passed and they refused to give me my money back despite the truck being returned and me not wanting a new vehicle. I reluctantly ened up with a overpriced XXXX XXXX XXXX. The speedometer on thr car did not work properly and you could not see the milage. I took it to a trusted mechanic who returned to the dealership with the diagnostics and showed them to the dealership. They still refused to refund me the money. The car was good until I think began to have issues with that car not even 2 days later. I returned the car to the lot and requested a refund seeing that this was the second car that had given me issues but they still refused. I asked to speak to the finance manager, they refused. I asked to speak to the owner, they refused. They opted to give me a rental while they tried fixing the car. I felt like I had no other choice since theyre finance office never answers the phone. They had the car for pretty much the entire first month XXXX. The car was returned to me in a worse condition and malfunctioned while driving and I got into an minor accident. I reported it to the dealership and was told that there was nothing they could do about it and I should drive more carefully. I was told by the dealership manager XXXX that he would waive the first few payments because I didnt not have the vehicle in my possession due to mechanical problems ( I have the loaner rental agreement with dates and times ). That did not happen and I was locked out of my portal immediately after and was unable to make payments despite me contacting the dealership and the finance company ( who never answered the phone, I have call log receipts and I left voicemails ). I then was harassed by the recovery supervisor XXXX XXXX for an entire month with threats of taking the vehicle. I tried to resolve the issue with her but she insisted I pay about {$1000.00} without explanation or an account ledger. I had the payment ( and I have proof ) but she seemed to be annoyed with the fact that I wanted to see what I was paying for and after explaining to her the situation and what happened/what I was promised by the dealership manager she then says I have to pay the full price of the vehicle and have no option of getting the vehicle back despite the issues and the unforeseen circumstances that we out of my control. Now theyve placed the repossession on my credit, as involuntary although I offered to return the car on multiple occasions but was denied. Then they forgave the loan under code G and it got removed just to place it back on my file and ruin my progress on XX/XX/XXXX. Worst place to buy a car from ( or maybe finance a car through ).

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation