Consumer complaint received 2025-11-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: Byrider Franchising, LLC
State: KY

Complaint narrative:
I am filing this complaint against JD Byrider and its financing arm, CNAC ( Credit Acceptance Corporation ) for predatory lending, breach of contract, deceptive trade practices, and inaccurate credit reporting, in violation of multiple consumer protection laws. 

Summary : In XX/XX/XXXX, I purchased a vehicle from JD Byrider for {$17000.00} {$18000.00}, even though it was only worth about {$5000.00}. This is a markup of over 300 %, which is unconscionable and predatory. The vehicle later sold at auction for only {$2000.00}, confirming it was never worth the inflated price.

The vehicle had major mechanical defects ( check engine light, brake issues ) that JD Byrider promisedbut failedto repair. I returned the vehicle on XX/XX/XXXX because it was unsafe and undrivable. Despite this, CNAC reported my account as a charge-off/repo on XX/XX/XXXX, and refused to remove or correct it when disputed. 

JD Byrider and CNACs actions violate multiple federal laws : 1. Predatory Lending / Unconscionable Contract Charged over 300 % above the cars actual value.

Violates Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq., and UCC 2-302 ( unconscionable contract ).

Even though I signed a contract, contracts that are fraudulent, deceptive, or unconscionable are not legally enforceable.

2. Sale of Defective Vehicle ( Breach of Implied Warranty ) Vehicle sold with major defects and not repaired as promised.

Violates Magnuson-Moss Warranty Act, 15 U.S.C. 2301 et seq., and UCC 2-314 ( implied warranty of merchantability ).

Violates state lemon law protections for sale of defective vehicles.

3. Breach of Contract JD Byrider promised to fix the check engine light and brakes before delivery. They did not.

I made payments in good faith while they failed to perform their part, a material breach that voids the agreement.

4. Inaccurate Credit Reporting FCRA Violations CNAC falsely reported the account as a charge-off/repo.

CNAC stated they were not obligated to ensure accuracy, which contradicts Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ).

Under the FCRA, furnishers must : Report accurate information Investigate consumer disputes Correct or delete inaccurate information Reporting a repossession after I returned a defective vehicle is false and misleading.

5. Deceptive and Unfair Trade Practices Misrepresented vehicle value and condition.

Failed to disclose known defects or perform promised repairs.

Violates Federal Trade Commission Act, 15 U.S.C. 45 ( a ), and state unfair FTC Act, 15 Impact on Me : Severe credit damage preventing new financing.

Thousands of dollars lost for a defective vehicle.

Significant financial and emotional distress.

Summary : JD Byrider and CNAC sold me a defective vehicle at an inflated, predatory price, failed to honor repair commitments, and then reported false credit information. This is a clear violation of the Truth in Lending Act, Magnuson-Moss Warranty Act, FCRA, FTC Act, and UCC protections against unconscionable contracts.

Company response to consumer: Closed with explanation