Consumer complaint received 2025-07-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: LA

Complaint narrative:
To the Consumer Financial Protection Bureau ( CFPB ), I am filing this formal complaint against multiple financial institutions and debt collectors for reporting inaccurate, unverifiable, outdated, and harmful information on my credit report in violation of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). Despite previous attempts to resolve these matters directly with the furnishers and credit bureaus, my credit continues to reflect accounts and inquiries that are either incorrect, misrepresented, or unverified. 
Below is a detailed breakdown of the disputed accounts and inquiries : XXXX Account # : XXXX | Balance : {$9000.00} | Date Opened : XX/XX/XXXX | XXXX XXXX XXXX Issue : This charge-off does not reflect the payment arrangements I initiated with the creditor. 
Law : According to FCRA 1681i and FDCPA 807 ( 15 U.S.C. 1692e ), inaccurate reporting or misrepresenting the debt status is prohibited. 
Story : I attempted to enter into a repayment agreement after losing my job during the pandemic, but XXXX refused to work with me and abruptly charged off the account. I never received written notice of the charge-off, and my attempts to resolve it were ignored. This action was unjust and harmful. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Issue : The charge-off was reported too quickly after financial hardship discussions. 
Law : Under FCRA 607 ( b ), furnishers must ensure the maximum possible accuracy of the information they report. 
Story : I had explained to XXXX XXXX that I was dealing with illness-related expenses and requested assistance. I was assured that my case was under review. Yet suddenly, the account was charged off. This sudden reporting was unfair and unexpected, and I never received full validation of the charge-off. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Issue : Reported late payments despite prior payment arrangements and hardship documentation. 
Law : Under FCRA 623 and 607, creditors must report truthfully and correct errors once notified.

Story : I was dealing with job displacement during the pandemic and had proactively informed XXXX XXXX. They agreed to adjust my payment terms, and I was told that my credit would not be harmed. Yet, late payments were reported during that time without proper justification. These late entries should be removed. 
XXXX XXXX : I request that the CFPB investigates these violations and compels the furnishers and credit bureaus to either validate these accounts and inquiries with proper documentation or permanently delete them from my credit report. I also request sanctions or oversight where applicable due to repeated non-compliance. 
These inaccurate reports are causing me substantial harm, including denials of housing and employment opportunities, and mental distress due to the long-standing financial impact. 
Thank you for your attention to this matter. I am prepared to provide further documentation if needed.

Company response to consumer: Closed with non-monetary relief