Consumer complaint received 2025-11-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: PNC Bank N.A.
State: FL

Complaint narrative:
CFPB COMPLAINT UPDATE XX/XX/XXXX Subject : New evidence confirming criminal XXXX and concealment of cleared federal funds following account closure This update is submitted because PNC Banks actions escalated significantly today, XX/XX/XXXX. Based on XXXX different calls with XXXX different departments today, it is now undeniable that PNC Bank is wrongfully holding and concealing cleared U.S. Treasury funds on a closed account instead of lawfully disbursing them to the account holder This conduct is no longer merely a civil banking violation it now appears to involve criminal conversion and obstruction of federal funds. 


Events From Today Evidence of Active Concealment XXXX calls today from XXXX different PNC representatives confirm that PNC has taken possession of the federal funds and is refusing to release them after closing the account. 
CallXX/XX/XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX ( XX/XX/XXXX ) XXXX acknowledged : The account had a hefty amount on it. 


PNC mails cashiers checks for remaining balances when accounts are closed. 


A cashiers check was mailed on XX/XX/XXXX. 


However, after checking with XXXX, the story changed : He could no longer provide the amount. 


He could no longer confirm which account the supposed check represented. 


He stated PNC will not disclose the amount to the customer. 


He refused to answer further questions and stated a written response will be sent instead. 


XXXX admitted directly : I dont understand it either. 
This confirms : PNC knows a large sum exists PNC refuses to disclose where it is No check has been received. 


Call XX/XX/XXXXXXXX Customer service Department ( XX/XX/XXXX ) XXXX claimed : No cashiers check will be mailed out at all. 


The account was closed at a XXXX balance. 


This is impossible because : The Treasury check has already been verified and PAID to PNC. 


XXXX shows PNC received the federal funds. 


PNC never disbursed those funds to the Account ever Throughout this time Direct Evidence of Retaliation PNC previously told Me that account was closed on the XXXX Today PNC admitted the account was actually closed on XX/XX/XXXX XXXX day after the CFPB complaint was filed ( XXXX ). 
That is textbook retaliation : | XXXX | CFPB complaint filed | | XXXX | PNC closed the account | | XX/XX/XXXX | PNC still concealing the federal funds | PNC Has Eliminated Every Lawful Explanation PNC had no legal authority to hold the Treasury funds from the moment they were verified and paid through TCVS. Federal law requires next-business-day availability for Treasury checks meaning the funds should have been released immediately upon deposit. 
Instead of releasing the funds as required by law, PNC : restricted the account, froze the funds, and then closed the account without disbursing the balance. 


Once the account was closed on XX/XX/XXXX, PNC lost any remaining contractual permission to hold the money. After closure, the only lawful step is disbursement to the address on file. 
Therefore, the situation is not a review, a hold, or a processing delay. 
The only remaining explanation that matches the evidence is : PNC has seized and is concealing cleared federal Treasury funds that legally belong to the payee. 
The evidence is overwhelming : PNC acknowledged the account contained a large balance PNC refuses to state the amount PNC refuses to state where the funds are PNC refuses to disburse the funds PNC gave XXXX contradictory explanations in the same day to avoid disclosure A regulated financial institution can not legally keep federal funds after clearing and can not legally keep consumer funds after closing an account. PNC is now doing both. 
This is not banking procedure it is an active concealment of cleared federal funds in violation of federal law. 

PNC has seized and is concealing cleared federal Treasury funds. 
This is evidenced by : PNC acknowledging the account had a large balance PNC refusing to identify the amount PNC refusing to identify the location of the funds PNC refusing to disburse the funds after closure XXXX departments giving opposite explanations to avoid disclosure This is not a hold. 
This is ongoing concealment of federal funds that legally belong to the Account holder Criminal Statutes Now Triggered by PNCs Conduct PNCs actions now implicate multiple federal crimes : XXXX XXXX. XXXX Conversion of federal funds ( up toXX/XX/XXXX years ) XXXX XXXX. XXXX Bank fraud ( concealment of customer funds ) XXXX XXXX. XXXX Bank embezzlement by institution/employee XXXX XXXX. XXXX Obstruction of a financial investigation XXXX XXXX. XXXX Failure to disburse closed-account funds XXXX XXXX. XXXX ( b ) Illegal use of account agreement to block Treasury payments XXXX XXXX. XXXX Concealment of status/location of consumer funds PNC is no longer acting under review or verification. 
It is actively concealing the funds and refusing to release them after closing the account. 

Plain-Language Bottom Line PNC : Received cleared U.S. Treasury funds Closed the account XXXX day after the CFPB complaint was filed Refuses to provide the amount of the funds Refuses to provide the location of the funds Refuses to disburse the funds Provided XXXX contradictory stories in a single day to avoid disclosure This is criminal XXXX of federal funds on a closed account PNC has repeatedly insisted that all communication will now be written only, which appears designed to prevent verbal disclosure of the funds amount and location. That communication restriction began only after conflicting verbal statements were made today. This pattern further supports the need for immediate regulatory oversight before PNC destroys or alters internal records related to this disbursement. 

I am not making assumptions about PNCs internal intentions. I am simply reporting what PNC representatives told me on recorded calls and comparing those statements with Treasury verification and federal regulations. 

PNC Has Eliminated Every Lawful Explanation PNC had no legal authority to hold Treasury funds from the moment the check was verified and paid throughXX/XX/XXXX. Federal law requires next-business-day availability for Treasury checks meaning the funds should have been released immediately upon deposit, long before any account closure. 
Instead of releasing the funds as required by law, PNC : restricted the account, froze the funds, and then closed the account without disbursing the balance. 
Once the account was closed on XX/XX/XXXX, PNC lost any remaining contractual or procedural permission to hold customer money. After closure, the only lawful step is disbursement to the address on file. 
Therefore, this situation is not a review, a hold, or a processing delay. 
The only remaining explanation that matches the evidence is : PNC has seized and is concealing cleared federal Treasury funds that legally belong to the payee. 
The evidence is overwhelming : PNC acknowledged the account contained a large balance PNC refuses to state the amount PNC refuses to state where the funds are PNC refuses to disburse the funds PNC gave XXXX contradictory explanations in the same day to avoid disclosure A regulated financial institution can not legally keep federal funds after clearing, and can not legally keep consumer funds after closing an account. PNC is now doing both. 
This is not banking procedure it is active concealment of cleared federal funds in violation of federal law. 
I request that the Bureau immediately compel PNC to disclose the location of the funds and release them to the lawful payee without further delay. 


Requested Regulatory Action I respectfully request that the CFPB : Order immediate release of the federal Treasury funds to the payee. 


Investigate PNCs concealment of funds post-closure. 


Investigate contradictory statements made to regulators vs. customer. 


Investigate whether the XX/XX/XXXX closure constitutes retaliation for filing a CFPB complaint. 


Refer to the XX/XX/XXXX for criminal review if conversion is confirmed. 


This matter should not be handled as a routine complaint because it involves federal funds, conflicting banking representations, a retaliatory account closure, and ongoing concealment of money after closure a pattern that matches the statutory definition of bank embezzlement and conversion rather than a procedural banking dispute. 


Final Statement At this point there is no lawful scenario where PNC is not at fault. The account is closed, yet PNC continues to conceal the federal funds and refuses to disclose the amount or the location. This is not banking procedure this is embezzlement of cleared federal Treasury funds and must be addressed immediately.

Company response to consumer: Closed with explanation