Consumer complaint received 2024-01-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bridgecrest Acceptance Corporation
State: MA

Complaint narrative:
I've sent a complaint to the CFPB about Bridgecrest in the past. Bridgecrest illegally repossessed my vehicle back in XXXX. Massachusetts requires a company to send at least XXXX notices prior to repossessing a vehicle and they did not send even one notice. The following information is straight from XXXX website regarding XXXX 's in XXXX. My vehicle was issued for repossession only 34 days after my XXXX monthly payment was missed with no prior notice. 

XXXX : " Before a lender can repossess your car, you have to get a notice that follows these requirements : -The notice can only be sent 10 days after nonpayment -The notice must have this title : Rights of Defaulting Buyer under the Massachusetts Motor Vehicle Installment Sales Act -The notice must give you 21 days from when it was sent to catch up on your payments to avoid repossession. This is called the default cure period. 
-The due date must be on the notice -The notice must tell you the amount due -If you got notice of default, or nonpayment, three or more times, the lender doesnt need to provide any more notices before repossessing your vehicle. 
-Once you receive three or more of these notices for nonpayment or default, the creditor may proceed with repossession after another missed payment. 

They did none of the above, in their previous response to my CFPB complaint they themselves said the following " XXXX XXXX agreed to make 71 monthly payments of {$480.00} and XXXX final payment of {$390.00}, beginning XX/XX/XXXX. On XX/XX/XXXX, we did not receive XXXX XXXX first scheduled payment due on that day and his account began to fall delinquent. To date, we have not received a payment from XXXX XXXX. On XX/XX/XXXX, at 34 days past due, the vehicle was assigned for recovery. On XX/XX/XXXX, Bridgecrest recovered the vehicle. That same day, XXXX XXXX contacted us and discussed the recovery of the vehicle. Bridgecrest offered to reinstate the loan for a total of {$1300.00}, which included the past-due balance and recovery fee. XXXX XXXX declined to accept this offer. The same day, we mailed XXXX XXXX a Notice of Intent to Dispose of Repossessed or Surrendered Motor Vehicle ( NOI ) letter which explained that if the vehicle was not redeemed or reinstated by XX/XX/XXXX, it would be sold at auction and the proceeds would be applied towards his account balance. We can confirm that the XXXX letter was mailed to the same address listed on XXXX XXXX complaint. On XX/XX/XXXX, with no further contact from XXXX XXXX, the NOI letter expired and the account charged off. '' As you can see they illegally repossessed my vehicle. I've never received notices prior, as you can see they never mentioned doing so. I've been suffering damages via poor credit and high interest rates and denials due to the repossession on my file for the past 4 years. Massachusetts law clearly requires the above mentioned information PRIOR to repossession which they failed to do, they only sent notices to get my car back after I contacted them the day of the repo. I've already filed a complaint with the Massachusetts Attorney Generals office. I request that they immediately remove the item from my 3 credit reports with XXXX, XXXX, and XXXX as this was an illegal repossession and could have been avoided if the proper and legal steps were taken beforehand. I also am seeking complete wiping of the debt, this was an illegal repossession, I will be seeking counsel if both requests are not granted. 

They also have been reporting INCORRECT INFO on the credit file ever since I submitted a complaint. They put that I made a payment on XX/XX/XXXX which is not true at all. They have also been updating the repo every month making it look like a recent repossession severely hurting my credit. These actions reset the 7 year clock in which a file is deleted from a credit report. I have a business now and recently applied for a business credit card with XXXX XXXX and was denied because " I have a recent repossession on my file from XX/XX/XXXX '', this car was repossessed in XXXX of XXXX. I also haven't been able to finance a car ever since this happened. 


I am attaching proof of my previos CFPB complaint and their repsonse.

Company response to consumer: Closed with explanation