Consumer complaint received 2025-07-23 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: FIRST ADVANTAGE CORPORATION
State: GA

Complaint narrative:
On XX/XX/XXXX, XXXX XXXX requested a background check from First Advantage on my behalf. I was sent an email with a link to input my information and sign the form to initiate the background report. While filling in the forms, I answered a question about my criminal history. I disclosed all of the charges that I have been convicted of, but being that there were only 2 questions on the form to input that information, I used one space to fill in the criminal history regarding the first case I was disclosing, and I used the 2nd answer space to input the 2nd case I was disclosing. The 1st case had one felony charge, while the 2nd case had 3 felonies and a misdemeanor. I listed all charges in the corresponding answer spaces. I disclosed all the information that was asked of me. On the background report that they sent me a copy of, you can see my answer with all disclosed charges on page 3. Even though I did disclose the information, they reported back to XXXX XXXX that I did not disclose all of my criminal history, which resulted in XXXX XXXX taking back the offer of employment. I was notified on XX/XX/XXXX, that this had happened. I called the dispute hotline and left a message for a callback. They called me back on XX/XX/XXXX, and told me the reason was that I failed to disclose my criminal history. I don't understand how I am able to see that I answered their question honestly just by looking at the report they sent me, but neither First Advantage nor XXXX XXXX can read the answer on Page 3 and see that they are wrong. I have no reason not to disclose my criminal history, especially since I have previously worked at XXXX XXXX  under the same manager, with the SAME CRIMINAL HISTORY. When I worked there previously, I was in a higher position than the one I have applied for now, which meant that I had keys to the store, access to all offices/safe/etc, I prepared the next day 's deposit every night that I worked, and I also made more money then than I would be making under the lower position that I applied for presently. Why would they claim I didn't disclose information that I had previously disclosed to the same company? All of this, paired with the fact that my answer CLEARLY discloses all charges on my record on Page 3 of the report they sent me, makes me question the reasoning behind their " mistake '' and whether or not it was intentional or just negligent. This is unfair, and I am being denied employment because of a mistake made by First Advantage. 

Also, the charges they are claiming that I did not disclose are from XXXX, 11 years ago. On the Summary Of Your Rights Under the Fair Credit Reporting Act, there is a list of my rights. It states, " Consumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old. '' Being that the charges that they are claiming I didn't disclose are also 11 years old, does this not qualify as being " outdated negative information ''?

Company response to consumer: Closed with explanation