Consumer complaint received 2026-05-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: CA

Complaint narrative:
This is my second time creating complaint regarding this issues and yet US bank didnt bother to give answer or action even with all detailed evidence. I created 9 disputes regarding my recent experience overseas, and the following ones have been denied or have not helped. 1. Denied dispute of {$380.00} that was for hotel service in XXXX. According to their ranking, they got highest clean and working Jacuzzi, but it had a cockroach, which my 15-month-old baby was playing in the kitchen. We were shocked at the time. We provided the pic regarding that, but US Bank still refused to help me as their customer. Plus, the Jacuzzi was not working as expected since we paid a bit extra for this service specifically. ( XXXX XXXX XXXX ) 2. Denied dispute of {$160.00} that was airline service round-trip ticket price XXXX to XXXX. We arrived at XXXX XXXX 2 hours before the flight and asked windows of XXXX XXXX for check in. They showed us, and we blindly stood in the line for almost 40 mins with a baby in my hand, and there was no such window. When airport staff called XXXX staff, they refused to board us. Even the gate said it was open. We provided a pic also ; however, US Bank refused to help us again. ( XX/XX/year> ) 3. Denied dispute {$160.00} - it is the same as the second one. The airline charged 4 ticket prices separately. ( XX/XX/year> ) 4. Denied dispute {$160.00} - it is the same as the second one. Airline charged 4 ticket prices separately. ( XX/XX/year> ) 5. Denied dispute {$160.00} - it is the same as the second one. Airline charged 4 ticket prices separately. ( XX/XX/year> ) 6. Still processing dispute {$230.00} - US Bank will probably deny again since I can not trust them as a customer anymore. This was hotel service in XXXX. Purchased through booking.com. Pics on the website were totally different than reality. Looks more XXXX generated one. Firstly, the address was totally wrong ; the taxi took us to a totally different spot, saying this was the address on the website, and charged us extra to go to the right address. We informed XXXX, and they were saying we didn't have to stay extra and pay any fines for checking out early. Secondly, the rooms were falling apart ; the doorknob came out, the AC was broken, the kettle was out of service, there was a big hole in the wall, and no decorations as described on the website. On top of that, we had to pay the same amount for a single room as the suite price. We had to call the cops and the US embassy to solve the issue, and they demanded to pay extra money too. So we had to pay in order to leave the hotel asap. I provided all details and evidence of incidents and comparison. However still waiting on that. ( XX/XX/year> ) 7. Pending dispute : {$130.00} for a museum in XXXX. Duplicate transaction. They still have not responded yet from the US bank. ( XX/XX/year> ) 8. Pending dispute {$130.00} for Museum in XXXX. This was purchased for both me and my mom. Since it was underground, we had to use stairs, and all the stairs were super wet, and the floor was also wet. My mom slipped and fell on the floor. So we couldn't enjoy the museum and had to leave. We didn't have time to deal with asking for a refund from the museum staff. ( XX/XX/year> ) I am a customer of US Bank, and they offered me their service with their credit card. If they don't plan to help consumers, why do they have a dispute department?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation