Consumer complaint received 2026-05-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: TOYOTA MOTOR CREDIT CORPORATION
State: NV

Complaint narrative:
On XX/XX/XXXX, I financed a XXXX Toyota XXXX XXXX XXXX through Toyota Financial Services / Toyota Motor Credit Corporation. The retail installment contract was originated through XXXX XXXX 's Toyota of XXXX XXXX / XXXX XXXX XXXX. My loan account is XXXX and the contract reference is XXXX. I previously filed CFPB complaint XXXX regarding the APR, add-on disclosure, and contract-copy issues. Toyota Financial Services responded on XX/XX/XXXX. In that response, TFS stated that the dealer submitted the contract to TFS " along with a credit application '' and that TFS reviewed the credit application in deciding whether to offer financing. That response made the credit application issue central. I dispute the accuracy and authorization of the credit application that was submitted with my contract. The XXXX credit application in my records appears to have been created in the dealer system, not completed by me personally. The available copy contains inaccurate information, including : - gross monthly income listed as {$5100.00}, when my regular gross income was approximately $ XXXX based on {$1600.00} gross biweekly paychecks ; - employment duration listed as 2 years and 4 months, when my employment began in or around XX/XX/XXXX ; - income interval listed as monthly instead of biweekly ; - email address listed incorrectly as XXXX instead of XXXX ; - education listed as XXXX XXXX instead of XXXX XXXX XXXX ; - dependents listed as XXXX, even though I was married and had a XXXX child at the time of purchase. I did not personally complete that application, and I do not believe I meaningfully reviewed or authorized the inaccurate application before it was submitted. The copy in my records shows XXXX transmission timestamps in signature areas rather than a normal signed/date-completed application record. This matters because TFS now states that it reviewed the credit application in deciding whether to offer financing. If TFS relied on that application, I am requesting the records showing what TFS received, what it approved, and what record proves that I reviewed and authorized the application before submission. I am requesting that TFS provide : 1. the complete credit application as submitted to TFS ; 2. the XXXX/DealerTrack/DocuPAD or other audit trail showing who entered the application data, when it was entered, when it was displayed or accepted, and when it was transmitted ; 3. the credit-pull timestamp, bureau/source, and decision history ; 4. the approval/callback sheet ; 5. my assigned credit tier ; 6. the buy rate approved by TFS ; 7. the contract rate ; 8. any dealer reserve, participation, or markup added to the buy rate ; 9. any record showing that I reviewed and authorized the final application before submission ; 10. any dealer assignment warranty, repurchase, or indemnity record related to inaccurate application information. TFS 's XX/XX/XXXX response also stated that TFS received a {$1200.00} XXXXXXXX XXXX XXXXXXXX refund on XX/XX/XXXX. That date predates my XX/XX/XXXX vehicle purchase and appears impossible based on the transaction timeline. I submitted the XXXXXXXX XXXX XXXXXXXX cancellation request on XX/XX/XXXX, and Toyota/Safe-Guard confirmed cancellation on XX/XX/XXXX. I am also requesting the account ledger and clarification of the actual posting date, effective date, source, and principal-balance impact for the {$1200.00} refund. This complaint is not merely about dissatisfaction with the final APR. It is about whether TFS purchased and is enforcing a retail installment contract based on a dealer-submitted credit application containing inaccurate information I did not enter, review, or authorize, and whether TFS will provide the application and approval records needed to verify the transaction.

Company response to consumer: Closed with explanation