Consumer complaint received 2025-10-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: United PanAm Financial Corp.
State: FL

Complaint narrative:
In XX/XX/year>, I co-signed on a truck financed through United Auto Credit at a dealership in XXXX XXXX, Florida. The salesman, XXXX, misrepresented both the down payment and the financing arrangement. I was told one figure for the down payment, only to learn later the actual amount and loan terms were different. The co-signer provided the down payment, but the contract did not reflect what XXXX had represented to me when I agreed to sign.

This transaction contains multiple illegalities : FTC Used Car Rule ( 16 C.F.R. Part 455 ) The dealership failed to provide the federally required FTC Buyers Guide, which must disclose whether the vehicle was sold as is or with a warranty, along with major defects. This is a direct violation of federal law.

FTC Act, Section 5 ( 15 U.S.C. 45 ) The dealerships misrepresentation of the down payment and loan terms constitutes an unfair and deceptive act or practice ( UDAP ). I signed the contract under false pretenses, based on XXXX  misstatements. 

Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) The loan paperwork did not clearly disclose the accurate down payment and true financing terms, raising serious compliance issues under TILA.

FTC Holder Rule ( 16 C.F.R. Part 433 ) Any claims or defenses against the dealership can also be asserted against the lender. In this case, United Auto Credit is equally liable for the dealers fraud and can not disclaim responsibility.

Beyond the dealerships violations, the borrower ( XXXX ) has defaulted and concealed the vehicle. He has proposed a coercive solution in which I pay {$10000.00} as the only supposed win-win option. As a mechanic, he may have dismantled or hidden the vehicle, leaving me with liability but no collateral. I have never once driven or possessed the truck, yet I am left with financial harm, credit damage, and a suspended license. I found the car listed for sale and asked what this was. He has sold tools for XXXX  so why not car parts. 

I have repeatedly tried to resolve this matter. I even reset the loan once in good faith, not realizing I had been misled. I later learned through his girlfriend that XXXX had serious substance issues and was too far gone. I spent over an hour on the phone with United Auto Credit, only to be hung up on when I disclosed I was recording the call for accuracy. Their responses have been evasive and inconsistent, providing no meaningful consumer protection. 

This situation is now beyond me and entering criminal territory : fraud, abandonment of financed collateral, misrepresentation, and coercion. I have filed with DMV Enforcement and contacted law enforcement, but I am out of my league.

Meanwhile, United Auto Credit has a long history of consumer complaints nationwide, including deceptive lending, abusive collection practices, and failure to address fraud. My case is not unique it reflects a larger pattern of corruption.

I am urgently requesting federal and state intervention to : Investigate the dealerships violations of the FTC Used Car Rule, FTC Act, and Truth in Lending Act.

Hold United Auto Credit liable under the FTC Holder Rule for financing a fraudulent loan.

Protect me from further financial harm, release me from liability on this loan, and correct the credit damage caused by this fraudulent transaction.

I acted in good faith, believing I was helping, and instead I have been deceived and financially harmed. I need assistance.

Company response to consumer: Closed with explanation