Consumer complaint received 2025-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Violations of fair credit reporting act : took longer than 30 days to process dispute resolution. Account closed and charged off but still being reported to XXXX XXXX. This is a formal dispute under the Fair Credit Reporting Act ( FCRA ). I dispute the accuracy and completeness of the XXXX XXXX XXXX account referenced above. I request a thorough investigation and the immediate deletion of this account from XXXX, Equifax, and XXXX, as well as the removal of all late-payment notations associated with it. Factual Timeline : 1. Initial Delinquency ( XXXX ) : The last payment I made on this account was in XXXX, after which the account became delinquent. XXXX. Vehicle Surrender ( XXXX ) : I voluntarily surrendered the vehicle in early XXXX. XXXX. XXXX XXXX / XXXX ( XXXX ) : XXXX XXXX XXXX was notified of the surrender in XX/XX/XXXX. The vehicle was later sold at auction, and the account was charged off and closed that same year. 4. Settlement ( XX/XX/XXXX ) : I entered into a Settlement Offer Agreement with XXXX for {$6100.00}. XXXX failed to honor this agreement they did not provide receipts, added improper interest, and refused to honor the pay-to-delete term. Inaccuracies in Reporting : - False late-payment reporting : Despite being charged off and closed in XXXX, XXXX continues to report late payments and interest accruing for years afterward. This is factually impossible and must be deleted. - Suspicious or unverifiable payments : Credit files show large payments from unknown sources that I did not make, which raises questions of either reporting errors or fraud. - Breach of settlement terms : XXXX agreed to a settlement in XXXX but failed to properly account for it. Continuing to report derogatory information contradicts their own agreement. - No 1099-C issued : If debt was cancelled, a 1099-C was legally required. XXXX did not issue this form, which makes their reporting inconsistent and unreliable. Legal Basis for Removal : - FCRA 1681i Reinvestigation duty : CRAs must delete or correct information that is inaccurate or unverifiable. - FCRA 1681s 2 ( b ) Furnisher duty : XXXX must investigate disputes and correct or delete false information. - FCRA 1681e ( b ) Accuracy Standard : CRAs must ensure maximum possible accuracy ; continued late-payment reporting on a closed account is inaccurate. Relevant Precedent & Enforcement Actions : - CFPB Consent Order ( XXXX ) : Found XXXX furnished false open/closed statuses and delinquency dates. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX Cir. ) : Court found XXXX negligent for failing to properly investigate disputes. - Multi-state AG Settlement ( XXXX ) : 34 states required XXXX to correct systemic reporting errors and unfair practices. - DOJ Settlement : XXXX paid over $ XXXX for repossession practices that harmed servicemembers credit. Requested Relief : XXXX. Deletion of the XXXX XXXX XXXX account from XXXX Equifax, and XXXX. 2. Removal of all late-payment notations tied to this account. 3. Written confirmation that this account has been deleted and will not be reinserted without proper certification. Evidence Attached : - Settlement Offer Agreement ( XX/XX/XXXX ) - Credit report excerpts ( Equifax, XXXX XXXX ) - Consumer statement noting lack of knowledge of this account Conclusion : Santanders reporting of this account is indisputably inaccurate, unverifiable, and misleading. Both XXXX and the credit bureaus are obligated under the FCRA to delete unverifiable information. I therefore request the immediate deletion of this account and removal of all late-payment notations from my credit reports.

Company response to consumer: Closed with explanation