Consumer complaint received 2024-04-26 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX BANK XXXX 15 U.S. Code 1602 - Definitions and rules of construction ( a ) The definitions and rules of construction set forth in this section are applicable for the purposes of this subchapter.

( b ) Bureau.

The term Bureau means the Bureau of Consumer Financial Protection.

( c ) The term Board refers to the Board of Governors of the Federal Reserve System. 
( d ) The term organization means a corporation, government or governmental subdivision or agency, trust, estate, partnership, cooperative, or association. 
( XXXX ) The term person means a natural person or an organization. 
( f ) The term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment. 
( g ) The term creditor refers only to a person who both ( 1 ) regularly extends, whether in connection with loans, sales of property or services, or otherwise, consumer credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required, and ( 2 ) is the person to whom the debt arising from the consumer credit transaction is initially payable on the face of the evidence of indebtedness or, if there is no such evidence of indebtedness, by agreement. Notwithstanding the preceding sentence, in the case of an open-end credit plan involving a credit card, the card issuer and any person who honors the credit card and offers a discount which is a finance charge are creditors. For the purpose of the requirements imposed under part D of this subchapter and sections 1637 ( a ) ( 5 ), 1637 ( a ) ( 6 ), 1637 ( a ) ( 7 ), 1637 ( b ) ( 1 ), 1637 ( b ) ( 2 ), 1637 ( b ) ( 3 ), 1637 ( b ) ( 8 ), and 1637 ( b ) ( 10 ) of this title, the term creditor shall also include card issuers whether or not the amount due is payable by agreement in more than four installments or the payment of a finance charge is or may be required, and the Bureau shall, by regulation, apply these requirements to such card issuers, to the extent appropriate, even though the requirements are by their terms applicable only to creditors offering open-end credit plans. Any person who originates 2 or more mortgages referred to in subsection ( aa ) in any 12-month period or any person who originates 1 or more such mortgages through a mortgage broker shall be considered to be a creditor for purposes of this subchapter. The term creditor includes a private educational lender ( as that term is defined in section 1650 of this title ) for purposes of this subchapter. 
( h ) The term credit sale refers to any sale in which the seller is a creditor. The term includes any contract in the form of a bailment or lease if the bailee or lessee contracts to pay as compensation for use a sum substantially equivalent to or in excess of the aggregate value of the property and services involved and it is agreed that the bailee or lessee will become, or for no other or a nominal consideration has the option to become, the owner of the property upon full compliance with his obligations under the contract. 
( i ) The adjective consumer, used with reference to a credit transaction, characterizes the transaction as one in which the party to whom credit is offered or extended is a natural person, and the money, property, or services which are the subject of the transaction are primarily for personal, family, or household purposes. 
( j ) The terms open end credit plan and open end consumer credit plan mean a plan under which the creditor reasonably contemplates repeated transactions, which prescribes the terms of such transactions, and which provides for a finance charge which may be computed from time to time on the outstanding unpaid balance. A credit plan or open end consumer credit plan which is an open end credit plan or open end consumer credit plan within the meaning of the preceding sentence is an open end credit plan or open end consumer credit plan even if credit information is verified from time to time.

( k ) The term adequate notice, as used in section 1643 of this title, means a printed notice to a cardholder which sets forth the pertinent facts clearly and conspicuously so that a person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning. Such notice may be given to a cardholder by printing the notice on any credit card, or on each periodic statement of account, issued to the cardholder, or by any other means reasonably assuring the receipt thereof by the cardholder.

( l ) The term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit.

( m ) The term accepted credit card means any credit card which the cardholder has requested and received or has signed or has used, or authorized another to use, for the purpose of obtaining money, property, labor, or services on credit.

( n ) The term cardholder means any person to whom a credit card is issued or any person who has agreed with the card issuer to pay obligations arising from the issuance of a credit card to another person. 
( o ) The term card issuer means any person who issues a credit card, or the agent of such person with respect to such card. 
( p ) The term unauthorized use, as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. 
( q ) The term discount as used in section 1666f of this title means a reduction made from the regular price. The term discount as used in section 1666f of this title shall not mean a surcharge.

( r ) The term surcharge as used in this section and section 1666f of this title means any means of increasing the regular price to a cardholder which is not imposed upon customers paying by cash, check, or similar means.

( s ) The term State refers to any State, the Commonwealth of XXXX XXXX, the District of Columbia, and any territory or possession of the United States. 
( t ) The term agricultural purposes includes the production, harvest, exhibition, marketing, transportation, processing, or manufacture of agricultural products by a natural person who cultivates, plants, propagates, or nurtures those agricultural products, including but not limited to the acquisition of farmland, real property with a farm residence, and personal property and services used primarily in farming. 
( u ) The term agricultural products includes agricultural, horticultural, viticultural, and dairy products, livestock, wildlife, poultry, bees, forest products, fish and shellfish, and any products thereof, including processed and manufactured products, and any and all products raised or produced on farms and any processed or manufactured products thereof. 
( v ) The term material disclosures means the disclosure, as required by this subchapter, of the annual percentage rate, the method of determining the finance charge and the balance upon which a finance charge will be imposed, the amount of the finance charge, the amount to be financed, the total of payments, the number and amount of payments, the due dates or periods of payments scheduled to repay the indebtedness, and the disclosures required by section 1639 ( a ) of this title. 
( w ) The term dwelling means a residential structure or mobile home which contains one to four family housing units, or individual units of condominiums or cooperatives.

( x ) The term residential mortgage transaction means a transaction in which a mortgage, deed of trust, purchase money security interest arising under an installment sales contract, or equivalent consensual security interest is created or retained against the consumers dwelling to finance the acquisition or initial construction of such dwelling. 
( y ) As used in this section and section 1666f of this title, the term regular price means the tag or posted price charged for the property or service if a single price is tagged or posted, or the price charged for the property or service when payment is made by use of an open-end credit plan or a credit card if either ( 1 ) no price is tagged or posted, or ( 2 ) two prices are tagged or posted, one of which is charged when payment is made by use of an open-end credit plan or a credit card and the other when payment is made by use of cash, check, or similar means. For purposes of this definition, payment by check, draft, or other negotiable instrument which may result in the debiting of an open-end credit plan or a credit cardholders open-end account shall not be considered payment made by use of the plan or the account. 
( z ) Any reference to any requirement imposed under this subchapter or any provision thereof includes reference to the regulations of the Bureau under this subchapter or the provision thereof in question. 
( aa ) The disclosure of an amount or percentage which is greater than the amount or percentage required to be disclosed under this subchapter does not in itself constitute a violation of this subchapter. 
( bb ) High-cost Mortgage. 
( 1 ) Definition. 
( A ) In general.The term high-cost mortgage, and a mortgage referred to in this subsection, means a consumer credit transaction that is secured by the consumers principal dwelling, other than a reverse mortgage transaction, if ( i ) in the case of a credit transaction secured ( I ) by a first mortgage on the consumers principal dwelling, the annual percentage rate at consummation of the transaction will exceed by more than XXXX percentage points ( XXXX percentage points, if the dwelling is personal property and the transaction is for less than {$50000.00} ) the average prime offer rate, as defined in section 1639c ( b ) ( 2 ) ( B ) of this title, for a comparable transaction ; or ( II ) by a subordinate or junior mortgage on the consumers principal dwelling, the annual percentage rate at consummation of the transaction will exceed by more than XXXX percentage points the average prime offer rate, as defined in section 1639c ( b ) ( 2 ) ( B ) of this title, for a comparable transaction ; ( ii ) the total points and fees payable in connection with the transaction, other than bona fide third party charges not retained by the mortgage originator, creditor, or an affiliate of the creditor or mortgage originator, exceed ( I ) in the case of a transaction for {$20000.00} or more, 5 percent of the total transaction amount ; or ( II ) in the case of a transaction for less than {$20000.00}, the lesser of 8 percent of the total transaction amount or {$1000.00} ( or such other dollar amount as the Board shall prescribe by regulation ) ; or ( iii ) the credit transaction documents permit the creditor to charge or collect prepayment fees or penalties more than 36 months after the transaction closing or such fees or penalties exceed, in the aggregate, more than 2 percent of the amount prepaid. 
( B ) Introductory rates taken into account.For purposes of subparagraph ( A ) ( i ), the annual percentage rate of interest shall be determined based on the following interest rate : ( i ) In the case of a fixed-rate transaction in which the annual percentage rate will not vary during the term of the loan, the interest rate in effect on the date of consummation of the transaction. 
( ii ) In the case of a transaction in which the rate of interest varies solely in accordance with an index, the interest rate determined by adding the index rate in effect on the date of consummation of the transaction to the maximum margin permitted at any time during the loan agreement. 
( iii ) In the case of any other transaction in which the rate may vary at any time during the term of the loan for any reason, the interest charged on the transaction at the maximum rate that may be charged during the term of the loan.

( C ) Mortgage insurance.For the purposes of computing the total points and fees under paragraph ( 4 ), the total points and fees shall exclude ( i ) any premium provided by an agency of the Federal Government or an agency of a State ; ( ii ) any amount that is not in excess of the amount payable under policies in effect at the time of origination under section 203 ( c ) ( 2 ) ( A ) of the National Housing Act ( 12 U.S.C. 1709 ( c ) ( 2 ) ( A ) ), provided that the premium, charge, or fee is required to be refundable on a pro-rated basis and the refund is automatically issued upon notification of the satisfaction of the underlying mortgage loan ; and ( iii ) any premium paid by the consumer after closing.

( 2 ) ( A ) After the 2-year period beginning on the effective date of the regulations promulgated under section 155 of the XXXX XXXX XXXX and XXXX Improvement Act of XXXX, and no more frequently than biennially after the first increase or decrease under this subparagraph, the Bureau may by regulation increase or decrease the number of percentage points specified in paragraph ( 1 ) ( A ), if the Bureau determines that the increase or decrease is ( i ) consistent with the consumer protections against abusive lending provided by the amendments made by subtitle B of title I of the XXXX XXXX XXXX and Regulatory Improvement Act of XXXX ; and ( ii ) warranted by the need for credit. 
( B ) An increase or decrease under subparagraph ( A ) ( i ) may not result in the number of percentage points referred to in paragraph ( 1 ) ( A ) ( i ) ( I ) being less than 6 percentage points or greater than 10 percentage points ; and ( ii ) may not result in the number of percentage points referred to in paragraph ( 1 ) ( A ) ( i ) ( II ) being less than 8 percentage points or greater than 12 percentage points. 
( C ) In determining whether to increase or decrease the number of percentage points referred to in subparagraph ( A ), the Bureau shall consult with representatives of consumers, including low-income consumers, and lenders. 
( 3 ) The amount specified in paragraph ( 1 ) ( B ) ( ii ) shall be adjusted annually on XX/XX/XXXX by the annual percentage change in the Consumer Price Index, as reported on XX/XX/XXXX of the year preceding such adjustment. 
( 4 ) For purposes of paragraph ( 1 ) ( B ), points and fees shall include ( A ) all items included in the finance charge, except interest or the time-price differential ; ( B ) all compensation paid directly or indirectly by a consumer or creditor to a mortgage originator from any source, including a mortgage originator that is also the creditor in a table-funded transaction ; ( C ) each of the charges listed in section 1605 ( e ) of this title ( except an escrow for future payment of taxes ), unless ( i ) the charge is reasonable ; ( ii ) the creditor receives no direct or indirect compensation ; and ( iii ) the charge is paid to a third party unaffiliated with the creditor ; and ( D ) premiums or other charges payable at or before closing for any credit life, credit disability, credit unemployment, or credit property insurance, or any other accident, loss-of-income, life or health insurance, or any payments directly or indirectly for any debt cancellation or suspension agreement or contract, except that insurance premiums or debt cancellation or suspension fees calculated and paid in full on a monthly basis shall not be considered financed by the creditor ; ( E ) the maximum prepayment fees and penalties which may be charged or collected under the terms of the credit transaction ; ( F ) all prepayment fees or penalties that are incurred by the consumer if the loan refinances a previous loan made or currently held by the same creditor or an affiliate of the creditor ; and ( G ) such other charges as the Bureau determines to be appropriate. 
( 5 ) Calculation of points and fees for open-end consumer credit plans. 
In the case of open-end consumer credit plans, points and fees shall be calculated, for purposes of this section and section 1639 of this title, by adding the total points and fees known at or before closing, including the maximum prepayment penalties which may be charged or collected under the terms of the credit transaction, plus the minimum additional fees the consumer would be required to pay to draw down an amount equal to the total credit line. 
( 6 ) This subsection shall not be construed to limit the rate of interest or the finance charge that a person may charge a consumer for any extension of credit.

( cc ) The term reverse mortgage transaction means a nonrecourse transaction in which a mortgage, deed of trust, or equivalent consensual security interest is created against the consumers principal dwelling ( 1 ) securing one or more advances ; and ( 2 ) with respect to which the payment of any principal, interest, and shared appreciation or equity is due and payable ( other than in the case of default ) only after ( A ) the transfer of the dwelling ; ( B ) the consumer ceases to occupy the dwelling as a principal dwelling ; or ( C ) the death of the consumer. 
( dd ) Definitions Relating to Mortgage Origination and Residential Mortgage Loans. 
( 1 ) Commission.

Unless otherwise specified, the term Commission means the Federal Trade Commission.

( 2 ) Mortgage originator.The term mortgage originator ( A ) means any person who, for direct or indirect compensation or gain, or in the expectation of direct or indirect compensation or gain ( i ) takes a residential mortgage loan application; ( ii ) assists a consumer in obtaining or applying to obtain a residential mortgage loan ; or ( iii ) offers or negotiates terms of a residential mortgage loan ; ( B ) includes any person who represents to the public, through advertising or other means of communicating or providing information ( including the use of business cards, stationery, brochures, signs, rate lists, or other promotional items ), that such person can or will provide any of the services or perform any of the activities described in subparagraph ( A ) ; ( C ) does not include any person who is ( i ) not otherwise described in subparagraph ( A ) or ( B ) and who performs purely administrative or clerical tasks on behalf of a person who is described in any such subparagraph ; or ( ii ) a retailer of manufactured or modular homes or an employee of the retailer if the retailer or employee, as applicable ( I ) does not receive compensation or gain for engaging in activities described in subparagraph ( A ) that is in excess of any compensation or gain received in a comparable cash transaction ; ( II ) discloses to the consumer ( aa ) in writing any corporate affiliation with any creditor ; and ( bb ) if the retailer has a corporate affiliation with any creditor, at least 1 unaffiliated creditor ; and ( III ) does not directly negotiate with the consumer or lender on loan terms ( including rates, fees, and other costs ). 
( D ) does not include a person or entity that only performs real estate brokerage activities and is licensed or registered in accordance with applicable State law, unless such person or entity is compensated by a lender, a mortgage broker, or other mortgage originator or by any agent of such lender, mortgage broker, or other mortgage originator ; ( E ) does not include, with respect to a residential mortgage loan, a person, estate, or trust that provides mortgage financing for the sale of XXXX properties in any 12-month period to purchasers of such properties, each of which is owned by such person, estate, or trust and serves as security for the loan, provided that such loan ( i ) is not made by a person, estate, or trust that has constructed, or acted as a contractor for the construction of, a residence on the property in the ordinary course of business of such person, estate, or trust ; ( ii ) is fully amortizing ; ( iii ) is with respect to a sale for which the seller determines in good faith and documents that the buyer has a reasonable ability to repay the loan ; ( iv ) has a fixed rate or an adjustable rate that is adjustable after 5 or more years, subject to reasonable annual and lifetime limitations on interest rate increases ; and ( v ) meets any other criteria the Board may prescribe ; ( F ) does not include the creditor ( except the creditor in a table-funded transaction ) under paragraph ( 1 ), ( 2 ), or ( 4 ) of section 1639b ( c ) of this title ; and ( G ) does not include a servicer or servicer employees, agents and contractors, including but not limited to those who offer or negotiate terms of a residential mortgage loan for purposes of renegotiating, modifying, replacing and subordinating principal of existing mortgages where borrowers are behind in their payments, in default or have a reasonable likelihood of being in default or falling behind. 
( XXXX ) Nationwide mortgage licensing system and registry. 
The term XXXX Mortgage XXXX XXXX and XXXX has the same meaning as in the Secure and Fair Enforcement for Mortgage Licensing Act of XXXX [ 12 U.S.C. 5101 et seq. ]. 
( 4 ) Other definitions relating to mortgage originator.

For purposes of this subsection, a person assists a consumer in obtaining or applying to obtain a residential mortgage loan by, among other things, advising on residential mortgage loan terms ( including rates, fees, and other costs ), preparing residential mortgage loan packages, or collecting information on behalf of the consumer with regard to a residential mortgage loan. 
( 5 ) Residential mortgage loan. 
The term residential mortgage loan means any consumer credit transaction that is secured by a mortgage, deed of trust, or other equivalent consensual security interest on a dwelling or on residential real property that includes a dwelling, other than a consumer credit transaction under an open end credit plan or, for purposes of sections 1639b and 1639c of this title and section 1638 ( a ) ( 16 ), ( 17 ), ( 18 ), and ( 19 ) of this title, and sections 1638 ( f ) and 1640 ( k ) of this title, and any regulations promulgated thereunder, an extension of credit relating to a plan described in section 101 ( 53D ) of title 11. 
( 6 ) Secretary.

The term Secretary, when used in connection with any transaction or person involved with a residential mortgage loan, means the Secretary of Housing and Urban Development.

( 7 ) Servicer.

The term servicer has the same meaning as in secti

on 2605 ( i ) ( 2 ) of title 12. ( ee ) Bona Fide Discount Points and Prepayment Penalties.For the purposes of determining the amount of points and fees for purposes of subsection ( aa ), either the amounts described in paragraph ( 1 ) or ( 2 ) of the following paragraphs, but not both, shall be excluded : ( 1 ) Up to and including 2 bona fide discount points payable by the consumer in connection with the mortgage, but only if the interest rate from which the mortgages interest rate will be discounted does not exceed by more than 1 percentage point ( A ) the average prime offer rate, as defined in section 1639c of this title ; or ( B ) if secured by a personal property loan, the average rate on a loan in connection with which insurance is provided under title I of the National Housing Act ( 12 U.S.C. 1702 et seq. ).

( 2 ) Unless 2 bona fide discount points have been excluded under paragraph ( 1 ), up to and including 1 bona fide discount point payable by the consumer in connection with the mortgage, but only if the interest rate from which the mortgages interest rate will be discounted does not exceed by more than 2 percentage points ( A ) the average prime offer rate, as defined in section 1639c of this title ; or ( B ) if secured by a personal property loan, the average rate on a loan in connection with which insurance is provided under title I of the National Housing Act ( 12 U.S.C. 1702 et seq. ). 
( 3 ) For purposes of paragraph ( 1 ), the term bona fide discount points means loan discount points which are knowingly paid by the consumer for the purpose of reducing, and which in fact result in a bona fide reduction of, the interest rate or time-price differential applicable to the mortgage.

( 4 ) Paragraphs ( 1 ) and ( 2 ) shall not apply to discount points used to purchase an interest rate reduction unless the amount of the interest rate reduction purchased is reasonably consistent with established industry norms and practices for secondary mortgage market transactions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation