Consumer complaint received 2023-10-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: OneMain Finance Corporation
State: FL

Complaint narrative:
In XX/XX/XXXX, I paid off in full my personal loan with One Main Financial ( OMF ). Since paying it off in full in XX/XX/XXXX, I have attempted to correct inaccurate reporting of my OMF account with all three credit reporting agencies by directing my disputes both directly with all three agencies and by escalating the matter internally with OMF. 

In XX/XX/XXXX, OMF acknowledged the inaccurate reporting and provided me a letter stating they were going to correct all three credit reports and provided me the supporting documentation proving the corrections were justified. Since receiving this notification and the documentation, OMF 's credit reporting department continues to undermine and override the corrections and reinstate incorrect information on my consumer credit reports. This incorrect information includes reporting a balance owed of {$200.00} throughout XXXX and into XXXX, stating comments on the account that I " settled '' my loan account for less than the full balance, with notes that the account remains charged off and paid for less than the amount owed though total balances were paid in full in XX/XX/XXXX to the original debtor, OMF. 

To confirm, I never settled the account. Prior to paying the balance in full in XX/XX/XXXX, I spent several months trying to pay the balance in full and did not receive appropriate correspondence and information from the debtor to do so. In XXXX and XX/XX/XXXX, I attempted to pay balance in full and was denied by OMF 's third party law office to receive the instructions to do so -- as they stated because I was living in New York at the time, they needed to reassign my account. Evidence of this is also attached.

I was finally successful in getting OMF to accept my payment in XX/XX/XXXX and paid the balance in full. Since paying in full, the reporting on my credit continues to be incomplete, incorrect, and actively adding wrong data to my reports after I paid in full and the account was closed. 

After providing this information to all three major credit bureaus in attempt to correct the false reports, including the attached executive letter and account statement documentation provided to me by OMF that states my balance was paid in full, OMF continues to retroactively report on my credit the very same incorrect information that was previously corrected and provided in your letter dated XX/XX/XXXX. At this time, I believe I have no other choice than to pursue redress through the CFPB in attempt to remedy the damages both OMF and the credit bureau agencies have caused by its continued negligence in appropriately handling my consumer reports, which has caused irreparable damages to my past and current ability to receive credit.

I have disputed this account more than three times with each credit reporting agency and each attempt is unsuccessful and in some cases, worsens the problem. Further, the credit reporting agencies websites are often broken, with broken links to upload necessary documentation. In instances where I was unable to provide supporting documentation online, I sent in the disputes through the mail with all necessary documentation. Each attempt was unsuccessful.

Company response to consumer: Closed with explanation