Consumer complaint received 2024-03-08 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Lien release
Company: Statebridge Company
State: FL

Complaint narrative:
This XXXX with XXXX XXXX originated XX/XX/XXXX - We both suffered financial setback with jobs in XXXX and the loan became in default in late XXXX. On XXXX XXXX, we received correspondence from XXXX Mortgage ( we have the letter ) indicating the loan was scheduled to be charged off as a bad debt if not brought current. We were unable to bring the loan current. 
We received notifications randomly over the next several years of 'servicing transfers ' ( XXXX transfers ) ; however, there was no indication of collection activity being initiated, nor did we receive consistent monthly statements from any servicer. We have now been notified, on XX/XX/XXXX, that a foreclosure process has been initiated by a new servicer XXXX XXXX XXXX XXXX XXXX as owner XXXX of the XXXX XXXX XXXX, a XXXX XXXX XXXX, as servicer for the current mortgage holder STATEBRIDGE Company , LLC, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, represented by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and we are represented by Attorney XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
The original filing indicates we owed a principal balance of approx. XXXX plus interest, bringing the total to approximately XXXX. XXXX XXXX XXXX XXXX XXXX as owner XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX represented by XXXX XXXX XXXX, XXXX has since removed the interest due because it was determined they were in violation of RESPA and TILA during the servicing and process. We have offered numerous settlements, the latest of {$27000.00} ; however, they will not accept a settlement and are requesting we either pay in full the $ XXXX they now claim we owe or sign a modification for that balance, inclusive of their attorney fees. 
The original note for this XXXX is missing and a lost note affidavit has been filed. Our attorney has filed several motions for them to provide servicing notes and all documentation since the inception of the loan ; however, XXXX attorney has not provided and responded with a filing indicating these are not necessary to provide in order to file a foreclosure. 
We dont think legal due diligence was followed over the years of servicing transfers and during this process they filed, which would deem this debt uncollectable. Also, with admitted violations of RESPA and TILA, in addition to the Charge off letter originally received in XXXX, we believe an offer of settlement for XXXX is more than enough to finalize this. This XXXX falls into the category of XXXX Mortgage, FDCPA and FCCPA. 
We ask for your assistance and suggestions in this matter as to how this can be resolved. We are attaching the charge off letter form XXXX but can provide numerous documents per your request. Also, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation