Consumer complaint received 2025-08-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
My daughter is my caregiver and overseer of me. I asked my daughter to take me to Wells Fargo to get initially {$180000.00} out of my account because of a fraud issue I had back in XXXX fir over {$800.00} dealing with a fake airline ticket company and Wells Fargo would not resolve/refund it along with what all I was hearing on the news and online about the complaints against Wells Fargo and wanted to get majority of my money out.

We went on XX/XX/year>, the bank stated that they did not have that money on hand and it would take a week to get, so we said ok, and asked for {$20000.00} of it in the meantime, which I got. So XXXX XXXX called me the next waking me up out of a deep sleep, asking if I went to the bank requesting money and other questions, so I stated to them to talk to me daughter about all of this because she was there with me and she handles all of my affairs. They never called her. So we went back to the bank on XX/XX/XXXX and they lied and stated that they called my father 2 separate times stating he did not want his money which was a lie. So they stated that they did not request the money he wanted which was then in the amount of {$170000.00}. So the bank manager there named XXXX XXXX stated she would but the request in and it should be back by the end of the week. So my daughter brought me back for a 3rd time on XX/XX/XXXX and XXXX stated that she put the request in that day and they do not have the money and they will call me, after telling us last week it would be there that past Friday. So my daughter stated to her, are you really going to make me bring my father back up here again, and she stated " if he wants his money, you will ''. I never received a call or anything telling me my money was there at the bank. So we went back to the bank XX/XX/XXXX, come to find out they never submitted it, my daughter asked XXXX why did he lie and say that he called my father 2 times, he stated no I only called him once, so he got another person on the line and they stated that they would like us to leave and would call the police because we wanted answers as to why I could not get my money. So we left, I went to the ATM machine and took out what I could. I tried calling and filing a complaint with their fraud dept. They called me back early in the morning before I could wake up all the way and I told them the wrong amount I wanted at first but then I corrected it and they said something was wrong and they are not allowing my request. Then I get a call from XXXX, stating that there is a report of abuse on my daughter XXXX XXXX , stating she is abusing/neglecting, then another case stating she was cursing at the bank, which was false, and another case stating that I'm abusing myself for allowing my daughter to take me to the bank to get my money. XXXX, marked 2 of the cases invalid and closed out the abuse case against my daughter because there is no abuse. They even tried to have the police do a wellness check on me and have the police call my daughter, which they found no abuse or neglect either. I received a call from Wells Fargo Acct Executive XXXX XXXX on XX/XX/XXXX stating she was sorry for the inconvenience and stated that I could get my money from the branch whenever I wanted and would send it by letter so I would not have any issues getting it. Next thing I know, I have been blocked from my debits on both of my accounts and they have restricted access to me from getting money out of any of my accounts. They have stopped my auto-draft payments for my bills, so my daughter had to pay my bMy daughter is my caregiver and overseer of me, she also has a Medical and Dual Power Of Attorney. I asked my daughter to take me to Wells Fargo to get initially {$180000.00} out of my account because I heard on the news about the complaints against Wells Fargo and wanted to met majority of my money out. We went on XX/XX/year>, the bank stated that they did not have that money on hand and it would take a week to get, so we said ok, and asked for {$20000.00} of it in the meantime, which I got. So XXXX XXXX called me the next waking me up out of a deep sleep, asking if I went to the bank requesting money and other questions, so I stated to them to talk to me daughter about all of this because she was there with me and she handles all of my affairs. They never called her. So we went back to the bank on XX/XX/XXXX and they lied and stated that they called my father 2 separate times stating he did not want his money which was a lie. So they stated that they did not request the money he wanted which was then in the amount of {$170000.00}. So the bank manager there named XXXX XXXX stated she would but the request in and it should be back by the end of the week. So my daughter brought me back for a 3rd time on XX/XX/XXXX and XXXX stated that she put the request in that day and they do not have the money and they will call me, after telling us last week it would be there that past Friday. So my daughter stated to her, are you really going to make me bring my father back up here again, and she stated " if he wants his money, you will ''. I never received a call or anything telling me my money was there at the bank. So we went back to the bank XX/XX/XXXX, come to find out they never submitted it, my daughter asked XXXX why did he lie and say that he called my father 2 times, he stated no I only called him once, so he got another person on the line and they stated that they would like us to leave and would call the police because we wanted answers as to why I could not get my money. So we left, I went to the ATM machine and took out what I could. I tried calling and filing a complaint with their fraud dept. They called me back early in the morning before I could wake up all the way and I told them the wrong amount I wanted at first but then I corrected it and they said something was wrong and they are not allowing my request. Then I get a call from XXXX, stating that there is a report of abuse on my daughter XXXX XXXX , stating she is abusing/neglecting me, then another case stating she was cursing at the bank, which was false, and another case stating that I'm abusing myself for allowing my daughter to take me to the bank to get my money. XXXX, marked 2 of the cases invalid and closed out the abuse case against my daughter because there is no abuse. They even tried to have the police do a wellness check on me and had Police Officer XXXX call my daughter, which she found no abuse or neglect either. I received a call from Wells Fargo Acct Executive XXXX XXXX on XX/XX/XXXX stating she was sorry for the inconvenience and stated that I could get my money from the branch whenever I wanted and would send it by letter so I would not have any issues getting it. Next thing I know, I have been blocked from my debit cards on both of my accounts and they have restricted access to me from getting money out of any of my accounts. They have stopped my auto-draft payments for my bills, so my daughter had to pay my bills from her own bank account until she opened up a new account for me at another bank with the money we got from Wells Fargo initially . They stated that I can get up to {$500.00} a day for groceries or bills and they can write a check for a bill only but that's it. I am XXXX XXXX XXXX and I can not go up to the bank and get {$500.00} everyday to get my own money like that. I have been stressed and crying over this matter and my daughter had to call XXXX the other day because I thought I was dying because of this. I tried calling again XX/XX/XXXX to speak with the fraud department on why I am not allowed to take my money out or even do a withdrawl, or explain to me why they are still investigating for fraud when there is no fraud and I have told them that any transaction made on my accounts were done by me or done by my daughter with my approval and they would not let me speak to them, only relay messages back and forth over the phone. I want this matter resolved now by releasing the restrictions on both of my accounts because I want to leave this bank. They have pulled me to the side away from my daughter and I have told them the same thing, stating I want my money, my daughter is not making me do this, this is my money that I did over 20 years in the military for, I worked hard for this money. My new bank has stated to me that it is against the law for a bank to stop me from getting my money and restricting my access to it, along with Police Officer XXXX that provided your information to me to file a complaint against Wells Fargo. The XXXX officer is XXXX XXXX at XXXX, Police Officer XXXX is XXXX, and Police Officer XXXX that did the investigation, her number is XXXX. I am attaching the Dual Power of Attorney that I got for my daughter that Wells Fargo would not let me add to my account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation