Consumer complaint received 2025-04-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I filed a complaint with JB Morgan Chase regarding my checking account due to an issue of discrimination at a local branch in XXXX, California. After filing the dispute and reported this issue my account is now frozen and I'm unable to do anything with my account and I was also advised via email to contact the fraud team - who advised me my account was being shut down. I have not heard from anyone at Chase to the closure of my account, and I'm unable to access my funds until the account is closed. 

Below is the complaint I filed with Chase, which led to the closure of my account. Apparently, reporting XXXX discrimination is a motive for a bank to close your account. I'll be making sure to report this not only the CFPB but other outlets as well. You would also think that Chase would investigate this matter, however, after reporting this, I have not received any contact from anyone at Chase, expect for an e-mail from Chase stating my account was being shut down. 

Email sent to Chase XXXX XXXX : On XX/XX/year>2025, at XXXX, XXXX XXXX XXXX wrote : Chase XXXX XXXX I've been a Chase customer for over a decade and can not complain about my experience with Chase , as every everytime I've had an issue, it was quickly resolved. 

I always bank using online tools and rarely go to the branches. I had to visit my local branch as the ATM was out of order in XXXX, CA, where we were always well received and assisted. Unfortunately, the XXXX that was managing that XXXX location is no longer there, and the encounter my wife and I had with the teller and the way the XXXX tried to mitigate was downright XXXX. 

As a long-time customer, shareholder of JPM stock, I'm truly appalled by the way the XXXX treated my wife and me. We were allowed to make a deposit into our account, and when I tried to make a withdrawal, the teller advised that I needed a physical driver 's license and not a mobile driver 's license in my XXXX XXXX. The state of California & DMV have rolled out Mobile Driver 's License in California, and it's a form of ID. I was refused to make a withdrawal from my checking account, and the teller claims that corporate had not updated their terms in regard to acceptable forms of ID. I asked the teller for her name, and she refused to provide that, and I was honestly very surprised, as you generally have a name badge, so very surprising. I then asked for the XXXX and had to wait a very long period, as she was not at the branch despite being advised she was. When the XXXX came back to the branch, she automatically went into this passive-aggressive behavior, refusing to even entertain a conversation, and when I asked for a copy of the document, she said I had to leave or she would call the police. I even agreed that the police should come, as if you get pulled over or have any interaction with law enforcement, you will use your Mobile Drivers License and they can also review what I'll be sharing below. I'm honestly still in utter shock that a XXXX of Chase is threatening to call the police when a customer wants his money and is being refused by the bank. I think I'm entitled to that copy or at least where this is stated on Chase.com. When I was speaking to my wife in XXXX, as my wife is from XXXX, the XXXX had the audacity to say, I'm not sure how this is done in XXXX, but we don't accept this at Chase. We're not from XXXX, and if we were, that's great. That is simply the rudest and most disrespectful way to treat anyone. If this person has a bias towards certain XXXX groups, this is not ok and SHOULD NOT BE OK WITH CHASE. Of course, after requesting her name, she also refused to provide this. I've been to branches in California, Florida, and NY, and NEVER have I ever seen anything like this with any bank or establishment. I would sincerely expect the sincerest apologies from this XXXX to my wife, and Chase should really look into this and investigate. As when I was leaving, another customer overheard the issue and shared the same sentiment dealing with that XXXX. It's truly sad that I have to spend my time sending this e-mail to get this addressed. 

Regretfully, XXXX XXXX CC : CFPB

Company response to consumer: Closed with explanation