Consumer complaint received 2025-01-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/XXXX, it started and my Chase card was used for the unauthorized purchase of {$180.00} multiple times at for the merchant XXXX. And each transaction was {$180.00}. Nearly XXXX times of {$180.00} transaction was made until XX/XX/XXXX. The total amount of unauthorized transactions at XXXX was nearly {$5900.00}. Each day XXXX to 5 times card was charged for the same amount of {$180.00} for same merchant XXXX. 

I would like to mention here that my billing cycle is on the XXXX of each month. They did the transaction XXXX th XXXX to XXXX XXXX exactly within one billing cycle. 

Also, I want to add, on XX/XX/XXXX, the automatic payment was not withdrawn by chase for the amount due to {$7800.00}, it was only {$84.00} was charged for no reason when the amount was {$780000.00}. Else I would have known the amount earlier on that month itself. 

I saw on XXXX of XX/XX/XXXX the automatic payment of {$7800.00} withdrawn from my account on XXXX XX/XX/XXXX when my bank balance went negative. I immediately called chase XXXX XXXX and the fraud department, declared those are unauthorized charges. The person told me that the purchase was made using apple phone. I use android. So they told me that they blocked that phone. They told me they will block my old card and will be sending a new card to me. The payment will go back to my card. 

After XXXX days I called them again. They told me that payment was returned to my old card by mistake, and they changed it to the new card they issued to me, which I did not need to activate. Then I asked if I would like the money to be in my bank account directly to be deposited as original payment method. They told me it is not possible, but they will send me a check. 

Then the holiday came I did not ask anymore. I was waiting for the check. When I did not recieve any communication from the chase during this time, I called on XXXX of XXXX to the customer care and they told me that the balance was adjusted! It can not be an authorized transaction adjusted to my account of total {$7000.00} fraud! The agent asked me to call the Chase XXXX department for further enquiry. 

I callced them today. I got to know that they resolve the case. ( XXXX ) it seems they sent a letter which I never recieved!!! And they send the money to XXXX. ( XXXX ) It was a note from their side that I lost the old card! which is not the case! Because they blocked my old card and send a new one. ( XXXX ) It seems there was not any mention that I do not use apple phone. 

They reopened the case today. But with that back and forth I am losing my time, and I need the money back ASAP. 

I also would like to add on XX/XX/XXXX, Chase had withdrawn {$950.00} as an automatic payment, and there was less than {$100.00} balance due on the statement, which I did not realize that it was not my statement balance until lately when I thoroughly checked my account. 

Also, I would like to add I never lost my card, nor did I lose any electronic device. Nor do I have any digital wallet. 


Here are the unauthorized XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation