Consumer complaint received 2024-03-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
The bank, Hunnington Bank, has no clue how to manage payments and credits on their credit cards. There is no one, including supervisors, who know much about fixing accounting issues on my credit card. I make payments and charges. Many times I make a payment on the card from the merchant it is correct one day with the credit card balance and the next day it is much different. I can take my current balance in my card one day, add back in all charges I made and my balance on my card will not show the correct balance. Example ; I have a XXXX dollar credit. I charge XXXX dollars to a merchant on my card. My balance should be XXXX. The XXXX dollars then reflects on my card that I have a XXXX dollar balance. Therefore, I am charged twice. The customer service people somehow take XXXX out of my current balance instead of {$30.00}. The merchant charges on my account are correct, but the credit balance is not. If you have a charge card with a company a bank, the statement should show how much the merchant charged, and a credit once you pay the merchant. Also, if you pay off your balance or have a credit on the card it should reflect this. What I am discovering on this card is that the next day my credit limit goes down at least XXXX dollars even if I have a credit of XXXX dollars over credit card limit. Example XXXX, XXXX XXXX XXXX XXXX plus XXXX dollar credit gives me a {$3000.00} credit limit. Not {$2500.00}. But the banking institution online puts on my card {$2500.00} instead of {$3000.00}. Makes no since to me. If I spend XXXX dollars I should have a credit limit is this case $ XXXX dollars not {$2500.00} - $ XXXX {$2000.00}. There just is not a proper credit system in place. If you have a credit limit and you paid more than the credit limit on your account, your credit limit should be over your {$2500.00} dollar limit. Bank only shows the {$2.00} XXXX credit limit. This does definately not make since. The statement should say for a credit limit of {$3000.00}. What is the problem? Credits increase your balance, debits decrease your balance. Supervisors who run the bank credit card system have no clue about this. I have tried for three weeks to straighten out this matter, but I see no light at the end of the tunnel. I am losing a lot of money on this. At least {$1000.00} so far. Debits and credits are basic accounting. Take out what you spend and if you make an over payment on the credit card, and it should give you a credit above your credit card limit that means that you made no purchases in this case. However if you make a purchase, pending or not, or have subtract that from your current balance. This is what I explained above. This is basic accounting. Very frustrating. I am ready to sue this banking institution for fraud. I can not include my credit card history because my banking card application will not allow me to. I have including my credit card account with this complaint. You should be able to get the actual statements from the banking credit card department.

Company response to consumer: Closed with explanation