Consumer complaint received 2024-09-17 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Negative impact of inaccurate appraisal
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
In XX/XX/XXXX, as a XXXX  woman First time Home Buyer, I found my home through XXXX I bid for the house through my realtor, XXXX XXXX, surprisingly on the first bid it was approved. This is after almost a year of searching for conventional and foreclose properties. 

The home became a FHA home, not because the previous owner had it as a FHA home, but for reasons I am still discovering. HUD and FHA handled the inspections and reports XXXX and XXXX. An inspector was hired for me through this process, who did not disclose the history of this house, the property previous conditions, the land it sits on and that it had renovations done that made the house more problematic. There was a structural damage that was hidden under the AC Unit on the XXXX level, that was not told to me when they said the unit needed to be repaired. I have spent XXXX  of dollars with this issues throughout the year and it is still a problem that was not properly resolved through the hired AC companies. 

I have to do all the repairs on the home that was suggested in their reports, and with the {$1000.00} to XXXX assistance they gave me. This included flooring, appliances, roof repairs, AC and pool. 

In XXXX, when the house was hit by Hurricane Irma, and lost power for a few days, I immediately notice a moldy smell when I move back into the house. I started a FEMA claim, because of water that got into the house through a small roofing system over a bay window. This left a stain that I only lightly repaired because I knew it would need further attention. FEMA rejected my request. 

I finally filed a claim in XXXX, after contacting my XXXX XXXX again about the flooding, caused by block storm pipe, This was also a problem since moving into the house that was not disclosed to me. I accused the county of ignoring this issue since XXXX, and it was causing my house to settle. Also in XXXX, I discovered a large gap under my XXXX floor bathroom window seal. They had me report it to XXXX, for possible sinking. And to also file a claim with my insurance. This would be the first time I filed with my then insurance co. XXXX. 

Moving forward to XXXX, when I had public adjusters, engineers, the county and insurance agents involved, XXXX cancelled my policy and I was forced into a lenders placed Hazard Insurance, because its now was out in the open that this house, my first home was a hazardous threat. The mortgage company lied to me and told me that this type of insurance was FHA required. I argued against this for years because the hazard insurance with XXXX XXXX XXXX XXXX XXXX XXXX was not going to cover my hurricane storms. Meaning I would have to come out of pocket every time my house was hit by a storm. This was the case with Hurricane Ian and Idalia. But XXXX XXXX XXXX on behalf of the Hazard policyholder, came to my home for these storms and proceeded to lie on insurance claims about wear and tear and renovations on the house ; when I was handling the repairs from these storms. FEMA did eventually help for XXXX, but when I request additional funding for XXXX, they said my home was not my primary residence and closed my case. 

Please I need this to be thoroughly investigated so that can compensate me for all the pain and suffering I've endured in this home that was sold to me under false pretenses by these government agencies HUD? FHA. Who allowed my mortgage company for robme for years to only pay their interest in the house. I have brought this to the attention of my congresswomen, senate and WH administration. Hopefully, collectively, and as a XXXX XXXX  woman, I can get the assistance I am warranted before this matter gets any worse!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation