Consumer complaint received 2018-05-16 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Billing problem
Company: BMW Financial Services NA, LLC
State: MD

Complaint narrative:
XX/XX/XXXX Attn : BMW Financial Services and Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, XXXX XXXX BMW Account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services Fraudulent Company Practices These two companys aforementioned are the same entity, operating business under same umbrella ( BMW ) In the month of XX/XX/XXXX, I called XXXX XXXXXXXX XXXX XXXX XXXX XXXX and BMW Financial Services automated services, XXXX to inquiry about my account with XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services to verify that my account was up to date. I have maintained my XXXX XXXX XXXX XXXX, for 3 years to date, with XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services Fraudulent Company Practices. Before XX/XX/XXXX, I would utilize XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Services automated services to pay my car note, Account XXXX. I spoke with a live BMW customer service representative, who informed me that majority of my car payments, i.e. {$600.00} was being applied to interest of the car loan verses principle. I asked BMW representative how I could illuminate my principle balance on the vehicle, which she stated, write Apply to Principle on your Money order or check. 

I commenced paying my BMW car note by mailing off United States Postal Service money orders, due to their money orders being easy to trace, and writing Apply to Principle on my money orders, for ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ), to protect my best interest. I mailed off my payments certified, which gives me a tracking certified mail receipt and Trace number in case of fraudulent activities, which arise more commonly today. My last three car payments were made with United States Postal Service Money orders, which are mailed to a XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Certified i.e., whoever picks up my car payment must go to their P.O. Box, Post Office and sign for picking up my mailed car payment, which XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services, mailing address is XXXX. XXXX XXXX, XXXX, XXXX XXXX. 

I took the next step of emailing XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX and BMW Financial Services at XXXX, which shows them a receipt of my last three United States Postal Services Money Order payments, along with the Certified Mail Receipt confirmation. ( Im being taking Advantage of ). XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services automated system stating that Im late with paying my car payments. My Credit is being Damaged from XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services, Purposely Mishandling my car payments money orders, due to me now writing Apply to Principle on my money orders, to pay off my car loan Expeditiously. Due to XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services, Losing my last two payments for the months ( XX/XX/XXXX and XX/XX/XXXX ), my Credit is being Tarnished. 

I shouldnt be held accountable for, XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX and BMW Financial Services, Mishandling of my Car Payments, i.e., Money Orders payments. XXXXXXXX XXXX XXXX  XXXX XXXX XXXX XXXX and BMW Financial Services Has notified me, that they received my {$50.00} Money order for XX/XX/XXXX, but not the {$600.00} Car Payment money order for XX/XX/XXXX. 

These practices by a Conglomerate organization such as XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX and BMW Financial Services, is Unacceptable to me as a Diligent Consumer, and to the other Millions of BMW owners, who are experiencing the same issue as me. BMW continues to tact on late fees to my account, to acquire additional money from me, which is a fraudulent business practice. Hopefully the Consumer Financial Protect Bureau ( CFPB ), will investigate this Severe Matter at hand, on my behalf. 

Thank You, XXXX XXXX XXXX BMW Account # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX ( Home ) XXXX

Company response to consumer: Closed with explanation