Consumer complaint received 2024-03-15 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Ocwen Financial Corporation
State: TX

Complaint narrative:
On XX/XX/XXXX, XXXX XXXXXXXX  foreclosure on XXXX XXXX XXXX steps the property at XXXX XXXX XXXX XXXX, XXXX XXXX was taken in error. 

I, XXXX XXXX, daughter XXXX, of XXXX XXXX XXXX XXXX XXXX, XXXX, had been admitted at XXXX  XXXX XXXX on XX/XX/XXXX, and discharged prematurely on XX/XX/XXXX, without my approval to XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The XXXX admission is from the continuous initial onset emergency visit on XX/XX/XXXX, to XXXX XXXX XXXX with XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My father was not talking and his mental clarity was limited in finding out what business should be handled first. Meanwhile, I had to purchase a durable power attorney to handle his business. 

While Dad was in the hospital and rehabilitation there was bad weather and hail damaged his home. This is where I had to locate the reverse mortgage co-name PHH Mortgage and found out a force-placed insurance covered the dwelling after I had replaced the roofing composition with the help from a XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX on donated funds from a XXXX XXXX account. 

Truly, I wanted to save daddy property and expected him to return XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
To talk with PHH mtg were then and know has been extremely difficult. Even XXXX, general contractor says, PHH mtg is the worst company to talk to! It taken months to get plan funds to repair the hail damage and interior damages. 

After I mandated to XXXX rehabilitation to return dad back to XXXX XXXXn XX/XX/XXXX for involuntary discharge and issues of standard care not placing a fistula for his incontinence he was later sent to another rehab facility. As of XXXX to current dad was admitted into XXXX XXXXXXXX XXXX XXXXXXXX on rehabilitation stay The PHH mortgage sent out a foreclosure notice in XXXX immediately I contacted PHH mortgage to find out if the matter can be resolved. Per PHH Mortgage the loan qualify to be reinstated with a loan approval in the amount of {$200.00}. I made the first payment on XX/XX/XXXX respectively each month. This process stopped the foreclosure. 
Surprisingly, in XX/XX/XXXX, another foreclosure notice was mailed to the owners property. Immediately I called and the representative announced a default amount. what caused the default, I asked? Per representative non occupy vacancy caused the loan agreement to go in default. I expressed my father is still in rehabilitation, therefore the default is not valid. 


After the call with PHH mtg, I decided to view the owners rights under the reverse mortgage options. The best option for us was to sale the property because another forced place insurance renewal is due XXXX. It made more since to sell the property ; therefore, I entered the property on XXXX after XXXX XXXX. 

Subsequently. I contacted PHH mtg to inquire what is needed to turn in if I get a buyer. Then a week or two later, new foreclosure notice with sale date of XX/XX/XXXX, come up in the mailbox. 

On XX/XX/XXXX, I called XXXX, XXXX, and XXXX XXXX firm to ask questions about the foreclosure ; but they requested the POA. I expressed I will get them the information and call them back. Meanwhile, I already had a buyer. I just needed to call him back, On XXXX, XXXX, I have received an executed contract and sales price of {$150000.00}. The earnest money was file with the title company. Then on XXXX XXXX, XXXX XXXX, title representative file proof of funds. Clear title, earnest money and POA with XXXX, XXXX, XXXX  XXXX Law Firm And in the email she asked for a postponement of the foreclosure then stated the condition of XXXX XXXX XXXX XXXX XXXX XXXXXXXX Per XXXX XXXX, the attorney refused to respond. Well, I believed the buyer was going to conclude the transaction because we had passed the option period and received a clear title. In XX/XX/XXXX one day before the closing date XX/XX/XXXX the investor buyer terminated the contract. Again, immediately I called PHH mortgage inquire what is required to stop the foreclosure. The representative said, proof of funds. Ok. I said. Then I asked, what happens if a buyer drop out then what? The represents stated. Each proof of fund will last 30 days. So I asked where do I send this info when I get a buyer? He provided a specific email address. I have it if you need it later, XXXX XX/XX/XXXX. I emailed a new contract to PHH mortgage. Cause the prior buyer dropped out now the PHH mortgage have a new buyers contract to give me an additional 40 days to close. This new buyers contract in the amount of {$140000.00}. I forward the contract to XXXX XXXX, title representative. Then I asked her if she heard from the attorney. Her response, no. Then I called back on XXXX XXXX, to check if she heard from the attorney. Again, she said not word at all, So. The next day of the XXXX XXXX  foreclosure sale had taken place XXXX and the property was prematurely sold, On XX/XX/XXXX, I immediately called PHH mtg and packed to speak with a manager about the wrongful foreclosure. They gave me a run around and I XXXX on the phone until they hung up. I callled back the next day XXXX XXXX river the same outcome but was give a two days response by a manager. I did receive a callback. On Friday XX/XX/XXXX, expressed no manager called back, then asked to speak with s manager. The representative went on to say, you did not send an executed contract is why the foreclosure went forward. I yold her the attorney firm you hired should have sent all those documents. Therefore, I hung up with PHH mtg and called to find out with the XXXX. XXXX XXXX XXXXXXXX law firm about the specific of XXXX XXXX XXXX, XXXX. Texas XXXX. 


On a calllback correspondence from the lawfirm the executed contract was sent to PHH mtg on XXXX XXXX ( but no response to XXXX XXXX, title rep. Then on XX/XX/XXXX, the law firm stated, PHH mortgage decided they will not postpone the foreclosure ; again no response to XXXX XXXX, title representative. The attorney failed to communicate with the title company XXXX d I had no way of knowing why PHH mtg decided to refuse a viable executed contract. 

To infer, I feel my dads property and equity has been snuff from under him when the reverse mtg company is suppose to hel senior stay in their property, instead. The reverse mtg is there to take property. We are endowed by our creator to have life, heath, and pursuit of happiness! There is no happiness when fraud from reverse mortgage company take from senior and lllesve there families with nothing. I ask for a complete review of PHH mtg and the law firm of the prematurely foreclosure and to reinstate the property back to the owner to sale on its own

Company response to consumer: Closed with explanation