Consumer complaint received 2025-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: ALLY FINANCIAL INC.
State: MI

Complaint narrative:
Formal Rebuttal and Demand for Immediate Correction * * XXXX XXXX * * XXXX XXXX XXXX XXXX, MI XXXX Date : XX/XX/year> * * To : * * XXXX Customer Relations Ally Financial / Ally Bank XXXX XXXX XXXX XXXX, MI XXXX * * CC : * * Consumer Financial Protection Bureau ( CFPB ) Office of the Comptroller of the Currency ( XXXX ) # # # Subject : Formal Rebuttal and Demand for Immediate Correction CFPB XXXX XXXX. XXXX and XXXX Dear XXXX Relations XXXX : This correspondence serves as a formal rebuttal to your XX/XX/year>, response regarding the above-referenced CFPB case numbers. Your continued reporting of my account as a 'charge-off ' to all major credit reporting agenciesExperian, Equifax, TransUnion XXXX XXXX XXXX and XXXX inaccurate, misleading, and in direct violation of multiple federal laws, including the Fair Credit Reporting Act ( FCRA ), Gramm-Leach-Bliley Act ( GLBA ), and Fair Credit Billing Act ( FCBA ).

1. * * Inaccurate and Misleading Reporting ( FCRA 623 ( a ) ( 1 ) ( A ), 15 U.S.C. 1681s-2 ) * * You continue to report this account each month as a 'charge-off ', while simultaneously acknowledging that you have not discontinued collection activity. Under federal law, a 'charge-off ' represents a creditors determination that a debt is unlikely to be collected. If you have not terminated collection efforts, you are misrepresenting the account status to the credit bureaus. This constitutes furnishing false and incomplete information in violation of FCRA 623 ( a ) ( 1 ) ( A ) and 623 ( b ) ( 1 ) ( D ). 

Furthermore, you admit that 'charge-off ' is an accounting mechanismyet you continue furnishing this misleading status monthly, which artificially damages my creditworthiness and falsely implies a financial loss on your part. Continued reporting of a 'charge-off ' while maintaining active collection is deceptive and constitutes willful noncompliance under FCRA 616617. 

XXXX. * * XXXX XXXX ( XXXX ) Violations ( 15 U.S.C. 68016809 ) * * You stated that Ally furnishes information to the consumer credit reporting agencies as part of its normal business practices and that I do not have the right to limit this sharing. That statement misrepresents federal law. The GLBA requires financial institutions to provide clear notice and an opt-out opportunity before sharing nonpublic personal information with unaffiliated third parties. 

If my personal informationincluding credit data, account details, or internal collection activitieshas been shared with unaffiliated entities such as XXXX, XXXX, or XXXX XXXX without my authorization, Ally has violated XXXX XXXX ( b ) and Regulation P ( 12 CFR 1016.10.15 ). 

XXXX. * * Failure to Conduct a Reasonable Reinvestigation ( FCRA 623 ( b ) ) * * I have filed multiple disputes through the CFPB and credit reporting agencies, yet you have responded each time by restating prior conclusions without conducting a reasonable and independent investigation as required by FCRA 623 ( b ) ( 1 ) ( A ). Repeating a prior response and ignoring new evidence constitutes willful neglect and ongoing furnisher misconduct. 

XXXX. * * Violation of Fair Credit Billing Act ( XXXX ) and Regulation Z * * Under XXXX XXXX. XXXX, a creditor must cease reporting disputed information to credit bureaus until the matter is fully resolved. Your admission that the account remains 'disputed ' while you continue to furnish derogatory data is a direct violation of this requirement. 

XXXX. * * Discrimination and Retaliation for XXXX XXXX Rights * * I previously notified you of potential discriminatory treatment in your handling of this account and my disputes. Your continued adverse reporting and refusal to acknowledge procedural rights constitute retaliation and discrimination under the Equal Credit Opportunity Act ( XXXX, XXXX XXXX. XXXX et seq. ). 

XXXX. * * Demand for XXXX XXXX * * In light of the foregoing, I demand that Ally Financial : XXXX. Cease and desist all inaccurate reporting of this account as a 'charge-off '. 
XXXX. Correct or delete all tradeline data with Experian, Equifax, TransUnion, XXXX, XXXX, and any other affiliates or data furnishers. 
XXXX. Contact each credit bureau directly to ensure any inaccurate data has been removed or corrected. 
XXXX. Provide written confirmation within 15 days of receipt of this letter that all inaccurate information has been deleted or corrected. 
XXXX. Provide a complete accounting of all third parties and entities with whom my data has been shared since charge-off reporting began. 
XXXX. Provide documentation supporting your claim that no IRS triggering event exists for issuance of a XXXX, or issue XXXX immediately if the debt has been written off as a loss. 

Failure to comply will result in immediate escalation to the XXXX, FTC, and a formal demand for civil damages under FCRA 616617 and GLBA 505 ( b ). 

You have failed to act in good faith under federal consumer protection standards. Continued refusal to correct this matter will be treated as intentional misconduct and willful defamation of character through false credit reporting. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation