Consumer complaint received 2025-01-15 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Termination fees or other problem when ending the lease early
Company: Tesla, Inc.
State: CT

Complaint narrative:
I was experiencing issues with my XXXX Tesla XXXX  XXXX that I was leasing from Tesla Finance and was unable to come to resolution on a repurchase of the vehicle, but was advised that I could upgrade my lease early 90 days from lease maturity without incurring additional fees other than wear and tear and that a credit would be given up to {$500.00} for wear and tear, excess mileage, and that any outstanding payments would be waived. 

I ordered my new XXXX Tesla XXXX XXXX on XX/XX/XXXX since they normally take XXXX months to arrive. It arrived early and I was advised by XXXX, the sales advisor at the XXXX XXXX  location, that they would work with the finance team so that I did not need to wait until XX/XX/XXXX ( 90 days from lease maturity ) and could still have the remaining payments waived. I was told on XX/XX/XXXX that I can a one-time payment so that my XX/XX/XXXX payment would be received by Tesla Finance early , then they would give me the early upgrade option as if I were within 90 days of delivery instead of cancelling the order. They were pushing me to take delivery on XX/XX/XXXX. 

I had called numerous times between then and XX/XX/XXXX and even on the delivery day, the finance team did not give me an estimate for wear and tear or final invoice. I was assured by the sales team at the XXXX XXXX  location that day that I'd be " all set '' - XXXX was not there that day. 

I have attached numerous e-mails back and forth from XXXX through XX/XX/XXXX with Tesla 's Lease Returns team and Sales team. During that timeframe, I was constantly told they were " working on it '' and later in that period, I was told by the Lease Returns team that I would need to speak to the sales advisor or their managers. I e-mailed and tried calling them numerous times and left voicemails for XXXX with no return calls, and they did not reply to any e-mails from me OR their own Lease Returns team! 

I was told that the remaining payments would be waived. Had I had any suspicion that they would not honor that, I would have cancelled the order and ordered again to take delivery on/after XX/XX/XXXX. They pushed me to take delivery on XX/XX/XXXX, then disappeared since they clearly either lied to me to complete the new sale, or just didn't are. 

The balance outstanding on the final invoice is {$4500.00}. {$2400.00} was for remaining payments ( XXXX, XXXX and XXXX ) and they applied the {$800.00} for the XXXX payment I made early per their instruction on XX/XX/XXXX, so {$1600.00} should still be credited for the XXXX and XXXX payments they said they would waive when I took delivery of my XXXX XXXX XXXX  on XX/XX/XXXX, leaving {$2900.00} as the final payment due to them, which I would be in agreement with and pay immediately upon resolution. ( Final invoice is XXXX in the attachments ).

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation