Consumer complaint received 2025-09-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
On XX/XX/XXXX, I placed an online order for a leather loveseat and single chair ( black ). When I realized it was made Id synthetic, plastic fabric and not genuine leather, I immediately called XXXX customer service and requested a cancellation for both items. I was told by a representative in the XXXX that he cancel both item but because the loveseat was already in transit that when XXXX delivered it just Refuse it. XXXX attempted to deliver the loveseat on XX/XX/XXXX and I refused it. XXXX attempted to deliver the loveseat again on XX/XX/XXXX and I again refused it. The driver apologized for their mistake and took it back. 
XXXX had already charged my Wells Fargo XXXX XXXX XXXX Credit Card ending in XXXX in the amount of {$240.00}. 
I immediately contacted Wells Fargo credit card # XXXX and filed a dispute. I also provided them with XXXX tracking # : XXXX and XXXX confirmation email that they had received the item. 
Wells Fargo advised me that they will reach out to XXXX and will the dispute was in progress i will not be charged any late fees nor did I have to pay the charged amount in question. 
I to my shock and disbelief when I looked at my online bank statement yesterday I say that Wells Fargo had reinstated the charge of {$240.00} back to my Wells Fargo credit card. Imagine how flocked I was because NO ONE at Wells Fargo had the professionalism or customer courtesy to let me know that they had reversed the temporary refund back on my credit card as a charge. 
I reached out to Wells Fargo on XX/XX/XXXX and spoke to two representatives. XXXX told me that theres nothing Wells Fargo can do and they can not refund the {$240.00}. Although I provided her with the XXXX tracking # which clearly shows the the item was delivered since XX/XX/XXXX, XXXXXXXX XXXX. at the destination at XXXX XXXXXXXX XXXX XXXXXXXX. Evidently when I provided XXXX with the XXXX tracking #, all she did was looked at the top of XXXX tracking page and said it was delivered. She obviously Yiddish not scroll down the entire page to see where it was delivered. I requested a supervisor and she transferred me to someone in the XXXX who either hung up on me or the call was dropped. I immediately called back Wells Fargo and the initial customer service rep transferred me to guess who? Yes, XXXX again. Naturally I did not want to talk to her so I requested a supervisor in the in the US. XXXX, got on the phone and identify herself as a supervisor, I also provided her with XXXX tracking number and h asked her to scroll down to the near bottom of their page where it clearly states that the loveseat was delivered to XXXX, GA XXXX. I lived in XXXX XXXX, Texas, therefore I do not have the loveseat in my home. XXXX said theyre going to start a 2nd attempt dispute. I shouldnt have to wait another second, minute, day, week or month to be refunded for my {$240.00} when I provided proof from both XXXX and XXXX that I dont have the item in my home. 
I am requesting that Wells Fargo refund my Wells Fargo credit Card immediately. I have been banking with Wells Fargo for over forty plus years. I always pay my balances in full on time. 
I am XXXX  years of age on a limited social security income and I should not have to go through this horrible ordeal, which has taken a toll on my XXXX diagnosis. 
This is NO WAY to treat a loyal customer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief