Consumer complaint received 2025-07-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
Since XX/XX/year>, I have been attempting to correct incorrect personal details on my Equifax credit report and they have still failed to do so. 

On XX/XX/XXXX, I filed an electronic dispute with Equifax ( confirmation number XXXX ) because my name and date of birth were incorrect on my profile. I submitted the correct details as part of the dispute. I received a response the following day rejecting the dispute and requesting that I submit a copy of my social security card and/or driver 's license to confirm my correct name and date of birth. 

I filed a new dispute on XX/XX/XXXX and included the requested information ( confirmation number XXXX ). On XX/XX/XXXX, the dispute was rejected again and they requested I submit a copy of my driver 's license and/or social security card to confirm my information. 

I then called their customer service number on XX/XX/XXXX but didn't get a response since it was a weekend. I called again on XX/XX/XXXX and was advised that, contrary to what was shown on their website and what I was able to submit online, they can not accept a dispute of profile information ( name, XXXX, Addresses, etc. ) online and the only way to dispute it successfully was via mail. I was advised to mail a scanned copy of both my driver 's license and social security card along with a letter advising of the reason for the dispute and the correct information to " Equifax Information Services LLC, XXXX. Box XXXX, XXXX GA XXXX '' which I proceeded to do the following day. 

I followed up with a call on XX/XX/XXXX to confirm if they received my documents at which point I was told it XXXX take some time to reflect and to follow up in XXXX weeks. 

I called back on XX/XX/XXXX where I was initially told they hadn't received my documents and to re-mail them. I then escalated to a supervisor by the name of XXXX who filed/completed XXXX additional disputes on my behalf using the documentation I submitted in order to remove an incorrect address we noticed and correct my name and date of birth. I was today these were completed the same day and my profile would reflect the accurate data that I had provided within 30 days. 

As of XX/XX/XXXX, my profile is still incorrect : my name has been updated but instead of correcting my date of birth they entirely removed it. I called and was told by customer service to send my information into the same address and they would fix it. 

I mailed my dispute again on XX/XX/XXXX. As of today, XX/XX/XXXX, I hadn't received an update so I called them again. I was then advised that I actually needed to send my information to a different address and I was initially told the wrong one. When I asked if they could just get the letter from the other Equifax XXXX XXXX XXXX I was told they could file a request but there were no promises and I should still mail everything in again. 

At this point, they have refused to update information that I have proven multiple times is incorrect causing issue with being able to open new credit accounts, pull copies of my credit report, and even do basic maintenance online or over the phone with XXXX which is an egregious violation of my rights and the FCRA.

Company response to consumer: Closed with explanation