Consumer complaint received 2022-04-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: MONEY SOURCE, INC., THE
State: CO

Complaint narrative:
This is the letter I sent to my realtor, mortgage broker, and attorney. 

Hey all - I first want to start this long story with a Thank You for even taking 5 minutes to help me out! I am honestly at the end of my patience 's and considering legal action against XXXX simply because this has been going on for the better part of a year now. XXXX as of XXXX decided to hit XXXX and my credit even though they said they would never do that because they could plainly see the issue is on their end. My credit has fallen over XXXX points these past 4 months... The only response I get is that it should be removed but it might take 2-3 months for the credit agency to catch up. Sounds like grounds to some type of lawsuit which I don't have time or money for but to get someone's attention it seems like the only road I can take. Attached are some documents that support my case that I have shared multiple times with various XXXX agents. I am also going to show you a lengthy time line of absolute XXXX. 

TimeLine - From what I know : XX/XX/XXXX - XXXX received a payment and posted that payment 100 % to principle. 
XX/XX/XXXX - XXXX started a annual escrow analysis which found that my account was short after taxes and insurance XX/XX/XXXX - XXXX 's chose to change insurance because of excessive rates by XXXX ( we were unaware of the escrow shortage at this time ) XX/XX/XXXX - XXXX  & XXXX spoke about the shortages and insurance changes which resulted in not as much shortage moving forward we agreed to pay {$200.00} until they could come back with another analysis. 
XX/XX/XXXX - XXXX  & XXXX spoke about the escrow analysis and I agreed to pay an additional {$960.00} because I absolutely hate having my payments change. ( OCD Budget issues I have : ) ) XX/XX/XXXX - XXXX sells XXXX 's loan off to XXXX XXXX  - Zero communication takes place. We continue to pay XXXX. 
XX/XX/XXXX - Continue to pay XXXX XX/XX/XXXX- XXXXXXXX XXXX receive a statement resembling a mortgage payment from XXXX XXXX  ( first time we had an idea of our loan being sold off ). We immediately called XXXX because we were very confused. XXXX stated that they were the new servicer of the loan but they were now selling it back to XXXX. I needed to call XXXX for future payment information. At this time after talking to XXXX we agreed to NOT make XXXX 's payment because we didn't have an account number. XXXX told me they would contact me when my account was set up again. 
XX/XX/XXXX - End of month XXXX finally calls to give me account number information. I then released 2 payments, one for XXXX and for XXXX. 
XX/XX/XXXX - I was told they think they had it all figured out and then subsequently started reporting to our credit agency that we were late. When I called them back they said the escrow was fixed ( a lie ) and that I still owed money because they refunded me. I said prove it - I have never received money from XXXX other than a rejected payment in XXXX that I reissued. Note : they have never been able to prove that statement. 
XX/XX/XXXX- Still going on and no one can figure it out. I have over 20 hours tied up on recorded calls ( thank god because I will subpoena those as evidence ). I am now dealing with a high level supervisor whose name is XXXX. XXXX & XXXX ( guy ) have also been handling my case the last 2 months. I spent 3+ hours on the phone with TMS XXXX XX/XX/XXXX and what was discovered was the XXXX payment being posted incorrectly. They told me they could fix anything that is over 6 months old. I told them that was unacceptable since I started saying something wasn't right in XX/XX/XXXX. I had a scheduled call for Friday ( XX/XX/XXXX ) at XXXX which did take place but they had no new information other than we are working on it. I have ZERO confidence in these people. They do not know how to fix their problems. I have another call this coming Wednesday XXXX at XXXX again. In the past these guys have never called me when we schedule a call. Instead they call me days later when I am in meetings and then mark me down as unresponsive. Total XXXX. 
My final thoughts - See attached all my payments. The history is pretty much spot on - I pay the next month 's mortgage before the 1st of every month ( way before it is due ). I am not going to pay them again for payments that I have already paid. They need to fix all of their errors. My GL has me owing them {$0.00} XXXX has me owing over {$5000.00}. Oh I forgot to state the countless amounts of letters and threats they have sent me about foreclosure. I am currently sitting on about 3 inches of paper that has been mailed to me which I consider to be harassment since I have been wanting to find a resolution. XXXX has painted me in the corner. Ruined my credit which is making it now hard to run my business and personal life. I can not go do business somewhere else so what do I do? 
Again - I appreciate any and all the help you can provide. I totally understand if there is nothing you can do. I will file a report with the consumer finance department this weekend because I would be shocked if XXXX actually figures this out.

Company response to consumer: Closed with explanation