Consumer complaint received 2025-02-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Experian XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Dispute and Inaccurate Information of verifiedaccount XXXX under the Fair Credit Reporting Act ( FCRA ) To Whom It May Concern, I am writing to formally dispute the inaccurate and misleading information contained in my credit report issued by Experian. I have previously disputed this information, yet instead of conducting a proper investigation and providing me with the method of verification as required by the Fair Credit Reporting Act ( FCRA ), you simply updated the erroneous information without addressing the inaccuracies. This is a clear violation of my consumer rights under the FCRA. 

The specific errors I am disputing are as follows : XXXX. Charge-Off Status on Account [ XXXX account XXXX ] : This account has been marked as Charge-Off as of XX/XX/XXXX and is reported was opened in the same month and year which is contradictory and incorrect. The information reported by Experian does not match the data reported by other credit bureaus, nor does it align with the records from the original creditor. You are required under the FCRA to ensure that any information you report is accurate and verifiable. 
XXXX. Failure to Provide Method of Verification : Under FCRA 611 ( a ) ( 7 ), you are required to provide the method of verification upon request and you have failed to do so. I have previously disputed this account, yet you failed to furnish the details of how this information was verified. This suggests that Experian did not conduct a reasonable investigation, violating FCRA 611 ( a ).

3. Inconsistent and Unverified Balance Information : The report states that the highest balance on this account was {$2100.00}, yet the credit limit was only {$1500.00}. This discrepancy raises concerns about the accuracy of the reported data. Additionally, my current balance is reported as {$0.00}, which contradicts the Charge-Off status, as a charge-off implies an unpaid balance.

Also As Defined by the IRS : The IRS considers a charge-off to be income, either as gross or ordinary income. Income like this doesn't belong on a credit report, so this information on my report isn't accurate!

4. Experians Pattern of Inadequate Investigations : I am well aware that Experian on XX/XX/XXXX has been sued for sham and failing to conduct proper reinvestigations of disputed accounts. Your obligation under FCRA 611 ( a ) is to perform a reasonable investigation, yet your repeated failure to correct these errors indicates that you are not adhering to federal law.

I am demanding that you either ( 1 ) provide documented proof, including the method of verification not just a updated and incomplete credit report that this account was properly verified, or ( 2 ) delete this inaccurate account immediately from my credit report. If Experian fails to comply with this request, I will not hesitate to escalate this matter, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), as well as considering legal action.

Under the FCRA, you have 30 days to complete your reinvestigation and respond to my dispute. Failure to act accordingly will result in further action against Experian for non-compliance with federal consumer protection laws.I expect an immediate resolution to this matter. Please send all correspondence and responses to my mailing address listed above. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation