Consumer complaint received 2025-01-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX TransUnion Consumer Relations XXXX XXXX XXXX XXXX, PA XXXX Subject : Escalation of Dispute for Inaccurate Credit Information and Request for Verification Details under FCRA ( 15 U.S.C. 1681i ( a ) ( 7 ) ) Dear TransUnion Consumer Relations, I am writing to formally escalate my dispute regarding inaccuracies and incomplete information on my credit report as of XX/XX/XXXXXXXX  While I appreciate your response to my initial dispute, I find the investigation to be inadequate and lacking the transparency required under the Fair Credit Reporting Act ( FCRA ). Specifically, you have failed to provide a detailed explanation of the methods and sources used to verify the disputed accounts. Below are my specific concerns XXXX XXXX XXXX XXXX XXXXDisputed Accounts with Issues** : XXXX. XXXX XXXXXXXX XXXX XXXXAccount NumberXXXX XXXX XXXXXXXX - Issue : The account shows inconsistent dates, such as " Status updated '' as XX/XX/XXXX and " Balance updated '' as XX/XX/XXXX. Additionally, gaps in the payment history ( e.g., " No Data '' for XX/XX/XXXX ) remain unresolved. Your response did not clarify how this account was verified. 

XXXX. XXXX XXXXXXXX XXXX XXXX XXXXAccount NumberXXXX : XXXX - Issue : This account continues to display discrepancies in balances and payment statuses across different months. Despite my dispute, no clear corrections or verifications have been made. 

XXXX XXXX XXXX XXXX XXXX XXXXAccount NumberXXXX XXXX XXXX - Issue : This account is reported as charged off with {$330.00} past due, but conflicting details persist regarding the charge-off date and balance. The original creditors records should be reviewed. 

XXXX XXXX XXXX XXXXKey Concerns with the Investigation** : 1. XXXXLack of Method of Verification** : - Your response failed to include a detailed explanation of how the disputed information was verified. Under FCRA 1681i ( a ) ( 7 ), I am entitled to know the methods and sources used in your reinvestigation, including documentation from data furnishers. 

2. XXXXUnresolved Inconsistencies** : - The inconsistencies in dates, balances, and payment histories across multiple accounts remain unresolved. These discrepancies undermine the accuracy of my credit report and violate FCRA 1681e ( b ), which mandates the maintenance of accurate information.

3. XXXXGaps in Payment HistoryXXXX  : - Several accounts show missing data ( e.g., " No Data '' for specific months ). The FCRA requires that complete and accurate payment histories be reported. 

XXXX XXXX XXXX XXXXActions Requested*XXXX  : 1. Provide a detailed explanation of the verification methods used in your previous investigation for the accounts listed above. Include the sources of information and any supporting documentation obtained from the data furnishers or original creditors. 
2. Conduct a new reinvestigation of the disputed accounts, addressing the unresolved inconsistencies in dates, balances, and payment histories. 
3. Correct any inaccuracies identified during the reinvestigation and provide me with an updated credit report reflecting these corrections. 
4. Notify all creditors or third parties who accessed my credit report within the last six months of any changes resulting from this reinvestigation. 

XXXX XXXX XXXX XXXXLegal NoticeXXXX  : If these issues are not resolved within the 30-day timeframe required by the FCRA, I will file a complaint with the Consumer Financial Protection Bureau ( CFPB ) and consider pursuing legal action to ensure compliance with federal laws. Your failure to provide the required information and correct inaccuracies could result in liability for damages. 

Thank you for your immediate attention to this matter. Please confirm receipt of this letter and provide your resolution within the required timeframe. Should you need further information, feel free to contact me directly. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief