Consumer complaint received 2025-01-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I am writing to file a formal complaint against Chase Bank ( JPMorgan Chase ) regarding an unresolved issue that has caused significant distress and financial harm. Despite multiple attempts to resolve this matter, I have yet to receive the correct documentation I need, and the treatment Ive received from Chase has been horrendous. 

Issue Summary : On XX/XX/XXXX, I contacted Chase to request a letter confirming that I had closed two accounts with them in XXXX. This letter was required as part of a background check for a job I had applied for. Since then, I have been in constant communication with Chase, but as of XX/XX/XXXX, I still have not received the accurate information I requested. 

Chase has sent me multiple letters, but they have contained incorrect closure dates, misspellings, and incomplete information. Each time Ive called, Ive been told that the letters would be sent within 14 days, yet after more than a month, I still have not received the proper documentation. 

Specific Problems : Incorrect Letters : The letters Ive received contain the wrong closure dates and other errors, including misspellings and incomplete dates.

Failure to Meet Deadlines : Despite being told that I would receive the correct documentation within 14 days, I have yet to receive the accurate letters I requested. 
Inconsistent Information : Each time Ive called, Ive received different responses. When Ive asked to speak to a supervisor or someone in a higher position, Ive been told that no one else can assist me and that they can not expedite the process. 
Treatment Received : The treatment Ive received from Chase throughout this process has been extremely frustrating and unprofessional. Despite explaining the urgency of my situationespecially the impact it has had on my job prospectsIve been met with indifference, inconsistent answers, and a lack of empathy. Ive spent hours on the phone, only to be told contradictory information each time. Ive even been in tears over the phone, but Chase has failed to offer meaningful solutions.

Impact on Me : This ongoing issue has caused severe emotional and financial stress. As a result of Chases failure to provide accurate and timely documentation, I lost a job offer that I desperately needed to support myself and my daughter. Their failure to fulfill their obligations has now resulted in a significant setback for me and my family.

Request for Resolution : I am formally requesting that Chase be held accountable for their lack of action and the poor treatment I have received. I ask that the CFPB intervene to ensure that Chase sends me the correct letter confirming that my accounts were closed in XXXX, along with the appropriate settlement letter. Additionally, I request that Chase provides a clear and expedited timeline for resolution and that they address the unacceptable level of customer service I have received. 

I have attached copies of the correspondence and letters from Chase, along with a log of my communication attempts. 

Thank you for your time and attention to this matter. I look forward to your prompt response and assistance in resolving this issue. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation