Consumer complaint received 2025-12-02 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
To the Consumer Financial Protection Bureau, I am filing this complaint against Regional Acceptance Corporation regarding account # XXXX ( formerly # XXXX ) for their repeated failure to address my dispute over a {$14000.00} deficiency balance, their failure to provide any evidence that the underlying vehicle sale was commercially reasonable, and their creation of contradictory and misleading information regarding debt collection. 

1. Failure to Provide Evidence of a Commercially Reasonable Sale and Misrepresentation of Sale Method Regional Acceptance has completely failed to meet its legal obligations under the UCC and California Commercial Code to sell my repossessed XXXX XXXX XXXX ( VIN : XXXX ) in a commercially reasonable manner. 

Misrepresentation of Sale Method : Your Notice of Our Plan to Sell Property, dated XX/XX/XXXX, explicitly stated the vehicle would be sold at a " Private Sale. '' However, the independent VINClarity report I obtained shows the vehicle was in fact sold at a public auto auction on XX/XX/XXXX. This fundamental discrepancy between the represented and actual sale method calls the entire process into question and demonstrates a failure to adhere to your own stated procedures. 
Unsubstantiated Claim : In your subsequent letters dated XX/XX/XXXX, and XX/XX/XXXX, your sole justification for the low sale price of {$6400.00} is an unsupported claim that the " condition of the vehicle at the time of sale resulted in the price. '' Contradictory Evidence : This claim is definitively refuted by the VINClarity report ( Report ID : XXXX, dated XX/XX/XXXX ), which shows : NO ACCIDENTS OR DAMAGE REPORTED. 
A Clean title brand and No Issue for auction brands. 
An Estimated Market Value of {$12000.00} at the time of your sale. 
A documented historical listing shows the identical vehicle was listed for {$13000.00} by XXXX XXXX on XX/XX/XXXX, XXXXjust one week after your sale. A vehicle with significant condition issues could not have been retailed for this price days later. 

Your reliance on an as-is designation does not absolve you of your legal duty. Selling a vehicle for less than half its documented market value, after misrepresenting the sale method, is presumptively unreasonable. I demand that Regional immediately provide : Complete pre-sale inspection reports and photographs. 
The public auction listing and a full description of the marketing efforts. 
An itemized explanation showing how the vehicles condition justified a ~50 % reduction from fair market value.

2. Contradictory and Misleading Statements Regarding Debt Collection Regional has created significant confusion regarding who is collecting this debt : In your XX/XX/XXXX letter, you state : Regional did not sell the account to XXXX XXXX. XXXX XXXX is a third-party vendor that collects on behalf of Regional. Regional engaged XXXX XXXX on XX/XX/XXXX. 
Yet, XXXX Financials letter dated XX/XX/XXXX, presents itself as a standard third-party debt collector, omitting any reference to this " vendor '' relationship and stating only : XXXX XXXX XXXX XXXX is a debt collector. We are trying to collect a debt that you owe to Regional Acceptance Corporation. 

This contradictory information is misleading and violates my right to clear and accurate information about the parties involved in collecting this debt. 

3. Collection Activity on a Legitimately Disputed Debt Regional engaged XXXX  Financial on XX/XX/XXXX. My debt was already actively and legitimately disputed at that time, a fact confirmed by my CFPB complaint filed on XX/XX/XXXX. Placing an account with a collection vendor while its validity is under formal dispute is an aggressive tactic that undermines the dispute process. 

Resolution Demanded : Given Regional Acceptance Corporations failure to provide any substantive evidence and the misrepresentation of the sale method, I demand : 1. Immediate Cessation of Collection : All collection activity, including by XXXX XXXX, must cease until Regional produces verified evidence supporting the debt 's validity. 
2. Production of Evidence : Regional must provide all documentation proving the sale was commercially reasonable, including the items listed above. 
3. Debt Correction and Credit Repair : If Regional can not produce this evidence, they must recalculate the deficiency using the vehicles true fair market value, eliminate the invalid portion of the {$14000.00} balance, and remove the associated tradeline from all credit reports. 

Regionals responses have been evasive and insufficient. I require the CFPB 's intervention to ensure a lawful resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation