Consumer complaint received 2025-10-13 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Excess mileage, damage, or wear fees, or other problem after the lease is finished
Company: CREDIT ACCEPTANCE CORPORATION
State: IN

Complaint narrative:
Credit Acceptance Corporation Predatory Auto Loan, Misrepresentation, and Unfair Contract Practices I am requesting restitution of approximately {$13000.00} as a goodwill or restitution payment to resolve the financial and emotional harm caused by Credit Acceptance Corporation and the partner dealership who arranged my auto loan. 
My vehicle was financed through Credit Acceptance at an APR of 22.99 %, far above reasonable market rates. The contract included add-on products ( GAP and service contract totaling {$2700.00} ) that were represented to me as required for approval. These add-ons were financed with interest, inflating my amount financed and total loan cost in violation of the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) and Regulation Z ( 12 C.F.R. 1026.18 ), which require full disclosure of finance-charge components and optional products. 
Additionally, there appears to have been an undisclosed dealerlender participation or kickback arrangement, in violation of 15 U.S.C. 1638 ( a ) and the FTC Holder Rule ( 16 C.F.R. 433 ), which requires full transparency of dealer compensation. This hidden markup structure allowed both the dealer and Credit Acceptance to profit at my expense. 
My payment ledger shows I made consistent payments from XXXX through XXXX totaling well over {$10000.00}, yet my principal barely decreased because nearly all payments went toward excessive finance charges. The ledger includes repeated WAIVE INTEREST, REVERSAL, and ADVANCE/PRINCIPAL entries that suggest manipulated or inconsistent accounting of finance charges. Despite these payments, my vehicle was repossessed and sold at auction for {$2700.00}. Only a partial GAP refund of {$720.00} was applied, even though I paid {$1300.00} plus interest for that product. 
These actions constitute unfair, deceptive, and unconscionable business practices under the Indiana Deceptive Consumer Sales Act ( IC 24-5-0.5 ) and also violate UCC 9-611 ( improper notice and accounting after repossession ). They reflect a pattern of conduct that has been the subject of previous CFPB and state Attorney General actions against Credit Acceptance for predatory subprime lending. 
I am attaching screenshots of my payment history to demonstrate the consistent payments and irregular accounting. I request that the CFPB require Credit Acceptance Corporation to produce my full payment ledger in XXXX XXXXormat directly to me and to the Bureau, including all finance-charge breakdowns, reversals, and adjustments, to confirm the full extent of overpayment and misrepresentation. 
This experience caused severe financial and emotional hardship. I paid diligently for years in good faith, only to lose the vehicle and discover the loans manipulative structure. Even after the account was deleted from my credit report, I have suffered ongoing stress, XXXX XXXXnd financial strain from the money I lost and the deceptive manner in which this account was handled. 
I respectfully request that the CFPB direct Credit Acceptance Corporation to provide a {$13000.00} restitution or goodwill payment to compensate for the overpayments, inflated finance charges, GAP and warranty costs, and resulting harm. I also request a full release of any remaining balance and a written confirmation that the account remains permanently closed and reported as satisfied.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation