Consumer complaint received 2026-05-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: CA

Complaint narrative:
On multiple occasions occasions Cash App allowed transactions to go thru when I brought it to their attention an provided details and proof I never allowed transactions to happen they did nothing Now just recently I went to a phone repair place they had me leave a card on file when returning for my phone I paid I. Cash they sent me a digital receipt showing the amount and stating it was a cash payment Now this company also charged my card so not only did they receive a cash amount of XXXX XXXX they took it from my Cash App card when I contacted Cash App I provided them with information an digital receipt showing I paid cash so there was no need for an additional payment to be taken from my card Cash App denied my dispute in one hour after filing my dispute when I reached out to Cash App they blew me off kept sending me the same automated message telling me to dispute transaction I informed them multiple times that I had already disputed the transaction but they denied it and I wanted to know why if I provided documentation proving that I paid cash so there was no need for my car to be charged again. All I kept getting was the same repeated message copy and paste back to me of step-by-step on how to dispute when I informed them I have already disputed it. They said well then appeal the dispute that was denied. I said Ive attempted to multiple times. It doesnt allow me to. They werent helpful. Its been a week and Ive yet to receive any update my refund anything I asked to speak to supervisor higher up manager somebody that would resolve this because it is not OK that I paid cash. I got a digital receipt. I sent it in showing that I paid that exact amount that they charge my card with in cash because it stated on the digital receipt, I paid cash cash app refuses on multiple occasions where Ive tried to dispute transactions that were unauthorized by myself. Cash App has denied them refuse to return any money. Im not the first person Cash App does this too, but it is getting ridiculous. Its to the point where they love taking money from you and screwing you over. I want my money back. Cash App has my documentation they need to refund me because I did all the steps I provided all the documentation so I dont understand why it was denied. Another thing with Cash App my nephew he has a cash app. He has a total of XXXX something dollars in his account when we try to retrieve that amount because they suspended his account. We cant send that money to anybody. We cant withdraw that money from Cash app when we ask them, is it possible for them to send a check with the remaining balance in his account to him? They do not respond. They have no answer. They copy and paste the same message over and over to us on step-by-step on how to obtain the money from our cash app even though on multiple occasions, weve told them the account is suspended. We just want our balance from in there because it is XXXX something dollars that are his what is so hard for Cash app to give him his money. We cant withdraw it from the card we cant transfer it to another Cash App person. Hes a minor so he does not have a bank account. He had a cash app so why cant they send him his money? It is ridiculous. Cash App is a fraud and a scam.

Company response to consumer: Closed with explanation