Consumer complaint received 2025-10-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Fees charged for closing account
Company: EASTERN BANKSHARES INC
State: MA

Complaint narrative:
Date : XX/XX/year> To : Eastern Bank XXXX XXXX XXXX, Route XXXX XXXX XXXX, MA XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX ( XXXX ) XXXX Via Email to : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX ( Branch XXXX ) and Via Certified Mail Return Receipt Requested Re : Formal Demand for Refund of Improper Administrative and Escheated Funds Fees, Account Ending : XXXX Dear Sir or Madam : I am writing to formally dispute the closure of my above-referenced account and the deduction of {$100.00} in total fees specifically, a {$50.00} administrative fee and a {$50.00} escheated funds charge. 

I never received advance written notice of account closure or escheatment, as required under applicable banking regulations and standard due-process procedures. My mailing and email contact information have remained current at all times. Eastern Banks failure to provide such notice deprived me of the opportunity to take corrective action or reclaim my funds prior to closure. 

Notice and Policy Violation Eastern Banks own publicly stated policies and procedures confirm that the Bank is required to notify and contact customers before taking any account-related action, including closure or escheatment. While Eastern may not publish a formal abandoned accounts policy, this internal requirement of customer notice is well established. By closing my account and assessing fees without providing any advance notice, Eastern Bank has violated its own stated procedures and potentially applicable state and federal consumer-protection regulations. 

Formal Demand Accordingly, I hereby demand the following : Written documentation of any and all notices Eastern Bank claims to have sent regarding the account closure or escheatment, including the dates, methods of transmission, and addresses or email accounts used ; The governing account agreement ( XXXX ) and fee schedule ( XXXX ) in effect at the time the fees were assessed, and the specific provisions Eastern relies upon to justify the {$50.00} administrative and {$50.00} escheatment fees ; and Immediate refund of {$100.00} representing the improperly assessed fees. 
Compliance and Due-Diligence Notice Massachusetts consumer-protection and unclaimed-property laws require reasonable, documented due-diligence efforts and advance notice before treating funds as unclaimed or escheatable. Any administrative or escheatment fee must be expressly authorized by the operative account agreement and clearly disclosed to the customer. If Eastern can not produce contemporaneous evidence of proper advance notice and contractual authorization, the deductions are unlawful and must be reversed. 

Branch Interaction On XX/XX/year>, I personally raised this matter with Branch XXXX XXXX XXXX XXXX, who provided only a packet of fine print and directed me to read the fine print and visit Easterns website. Such dismissive conduct does not resolve the Banks violation of its notice and due-diligence obligations. I am therefore escalating this to the XXXX team for immediate corrective action. 

XXXX XXXX ( XXXX Notice ) This letter constitutes a formal notice to preserve all records relating to this account and matter, including internal communications, correspondence logs, mailing records, system screenshots showing contact information, and all documents reflecting the decision to close or escheat the account. XXXX or alteration of these records XXXX constitute spoliation of evidence. 

Regulatory Escalation If I do not receive a written response and full refund of {$100.00} within XXXX ( XXXX ) business days, I will immediately file formal complaints with both the Massachusetts XXXX XXXX Banks and the Consumer Financial Protection Bureau ( CFPB ) for review of Eastern Banks failure to provide proper notice, improper assessment of fees, and breach of internal and regulatory standards.

I expect Eastern Bank to act promptly and in good faith to resolve this matter and to avoid unnecessary escalation. Please confirm receipt of this letter and identify a single point of contact for follow-up communication. 

Sincerely, XXXX XXXX XXXX : Massachusetts XXXX XXXX Banks Consumer Financial Protection Bureau

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief