Consumer complaint received 2025-12-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase Bank has held my funds ( {$14000.00} ) frozen for over one year without providing any written explanation or timeline for resolution.

Before receiving those two written statements, I had multiple phone conversations with Chases Executive Office trying to resolve this issue, but I did not receive any clear explanation or progress. Earlier this year, Chase sent me two written statements claiming that my funds could not be released because the recall was initiated by XXXX  XXXX XXXX and therefore only XXXX  XXXX XXXX could release the funds. 

However, I recently learned from XXXX  XXXX XXXX that the recall was actually canceled in XXXX XXXX. This was also partially confirmed to me in an email from XXXX XXXX. 

In addition, during a phone call on XX/XX/XXXX, XXXX representative XXXX ( who is handling my case ) verbally confirmed that the recall had indeed been canceled in XX/XX/XXXX. A XXXX  XXXX XXXX banker was physically present with me during the call and spoke with XXXX directly ( with my permission ). XXXX confirmed to him as well that the recall had been canceled. 

Despite this, Chase froze my account months later, in XX/XX/XXXX, and has kept the funds unavailable ever since. 

Chase has been unable to explain : why the account was frozen after the recall was already canceled, why the freeze has lasted more than a year, why I received written statements that were inaccurate, why the case remains in investigation, and why no written explanation is being provided. 

Chases representative stated that the case is with the XXXX Department but can not provide a timeline or any written information. 
This prolonged situation, the inconsistent and incorrect information I received, and the inability to access my own funds for more than a year have caused me extreme emotional stress. My health has significantly deteriorated, and I recently suffered my XXXX  XXXX XXXX, with the continuous stress from this unresolved issue contributing to my condition.First, I want Chase to immediately release my funds of {$14000.00} and provide a clear written explanation of why my account was frozen in XX/XX/XXXX even though the recall had already been canceled in XX/XX/XXXX. 

Second, I want Chase to correct its records, acknowledge that the information provided to me ( both verbally and in writing ) was incorrect, and explain why I was repeatedly told that XXXX  XXXX XXXX was holding an active recall when this was not true. 

Given the severe emotional stress this situation has caused and its negative impact on my health including contributing to my XXXX  XXXX XXXX I believe it would also be fair for Chase to consider an appropriate compensation for the hardship and harm that this prolonged and unexplained freeze has caused me. 

Finally, I want written assurances that this situation will not happen again in the future.First, I want Chase to immediately release my funds of {$14000.00} and provide a clear written explanation of why my account was frozen in XX/XX/XXXX even though the recall had already been canceled in XX/XX/XXXX. 

Second, I want Chase to correct its records, acknowledge that the information provided to me ( both verbally and in writing ) was incorrect, and explain why I was repeatedly told that XXXX  XXXX XXXX was holding an active recall when this was not true. 

Given the severe emotional stress this situation has caused and its negative impact on my health including contributing to my XXXX  XXXX XXXX I believe it would also be fair for Chase to consider an appropriate compensation for the hardship and harm that this prolonged and unexplained freeze has caused me. 

Finally, I want written assurances that this situation will not happen again in the future.

Company response to consumer: Closed with explanation