Consumer complaint received 2024-08-03 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Block, Inc.
State: FL

Complaint narrative:
I was contacted by XXXX, who claimed to be an employee of XXXX, a leading e-commerce platform founded by XXXX XXXX in 2008. She mentioned that she got my information from XXXX at XXXX XXXX XXXX, XXXX. XXXX explained that XXXX serves global buyers, predominantly in XXXX and the United States, and hosts around XXXX sellers. The company 's operational hours are XXXX XXXX  to XXXX XXXX  XXXX XXXX, during which tasks can typically be completed in less than an hour using a mobile phone or computer. XXXX collaborates with reputable application developers to enhance online visibility and search rankings, thereby increasing product purchases. Consequently, they seek remote workers from various locations to work on their XXXX platform. I underwent their training, for which they credited my account. After starting to submit tasks, I encountered an order termed a " welfare order '' that required transferring money using ETH to earn a commission. I downloaded XXXX to facilitate this. XXXX is stating there is nothing they can do. Which these transactions was charged from my chime debit card. However, upon attempting to withdraw my funds, and a commision of XXXX with commissions and my alleged investment of XXXX I had a total earnings on my platform of XXXX available to withdraw. I was informed that my credit score had dropped because of delays in completing the orders. To rectify this and withdraw my earnings along with my investment, I had to spend thousands of dollars to improve my credit score. Despite their assurances that nothing would impede my withdrawal after fixing my credit score, I faced yet another roadblock : an additional {$8500.00} tax filing fee. On top of all my fun, they now threatening messages, threatening my family, and my kids with guns pointing to the camera. My children as well as myself safety is at stake as well as all our income taken from us. At this stage, with {$18000.00} already invested, and no longer any means in my accounts I realized this was a fraudulent operation. As a single mother, losing {$18000.00} was devastating. Unable to trust the company further, I reported the fraud to the XXXX XXXX XXXX XXXX Department and filed a complaint with the FBI. XXXX XXXX has also assigned this fraudulent scam to an fbi agent on this investigation as well. The XXXX has been contacted in regards to this as well. Despite submitting all documentation to cash app that XXXX was fraudulently stolen, they concluded my claim without offering a refund, stating they found no error with apple pay. In total funds stolen {$2100.00} was fraudulently and deceived charged to my cash-app debit card and checking account. I have taken all necessary steps, including notifying my bank and law enforcement, yet cash app and apple pay refuses to assist in recovering my funds. This situation is an unequivocal scam, leaving me at a loss as my bank declines to aid in reclaiming my stolen money. Is there any assistance or help I could get? I appreciate it. Thank you, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation