Consumer complaint received 2024-07-15 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
Week of XX/XX/XXXX I had an emergency XXXX issue that needed immediate resolution and hired XXXX XXXX for the emergency repair. Given the bill was astronomically high ( and I am not convinced he didn't inflate the cost because of my gender ), the plumber informed me of a special financing offer through Wells Fargo, which included a no-interest period for a certain duration before interest would accumulate. However, the plumber refused to provide written terms for the offer, and could not confirm the actual interest rate number that would be applied. He made me fill out/sign a document that only contained my personal information without any written agreement terms etc and I assume was forwarded to Wells Fargo XXXX Despite repeated requests, the plumber did not supply any written terms or conditions regarding the account or interest rates PRIOR to me signing the essentially " blank check agreement '' for an emergency repair in which I felt I had no other choice but to agree to because of how much duress I was under without working plumbing. This lack of transparency and refusal to provide written terms or fully explain the terms seems like collusion between Wells Fargo and XXXX XXXX to mislead and trap customers in predatory financial agreements. I paid approximately {$4100.00} of the {$5500.00} total before the end of the no-interest period, expecting to be charged interest only on the remaining {$1400.00} ( approximate ). However, Wells Fargo charged me 29 % interest on the ENTIRE {$5500.00}, which was never communicated prior to my agreement. The plumber failed to provide any written documentation of the financing terms, leaving me unaware of the actual conditions of the agreement. It is completely unfair to expect me to pay interest on payments already made and no justification from Wells Fargo can legitimize these deceitful practices. This situation is causing me significant financial harm and distress. This situation also highlights a serious issue with Wells Fargo 's continued predatory practices and showcases how out of control their leaders are. Wells Fargo should be fully investigated for any other potentially criminal activities they are performing given their track record in recent years, and their top officials should be held accountable for criminal acts. Furthermore, XXXX XXXX should also face civil and/or criminal charges pertaining to this situation for knowingly misleading and taking advantage of their customers during emergency situations. 

**UPDATE** The only communications from Wells Fargo were to hound me for payment on the bogus charges. That is it ; Nothing done or even attempted. Then I receive notification that they closed my case on XX/XX/XXXX without a single attempt to resolve the situation or even speak to me about actually resolving the issue. Also on XX/XX/XXXX I received a message that they were trying to reach me about my case and when I try to call them back using the direct line and extension provided to me, I am not able to get through. The caller was rude, would not transfer me to the direct line and kept asking me for personal information in order to leave a message. All of which further demonstrates just how unprofessional and unscrupulous Wells Fargo is to customers especially those who did not want to be customers of theirs.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief