Consumer complaint received 2024-05-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
A version of this summary was sent to multiple departments at Chase Bank, including Legal Paper Served, Business Customer Service, and Credit Bureau Specialist Unit. 

**************** I, XXXX, XXXX XXXX XXXX XXXX  XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ) am writing to again request that Chase Bank produce any document ( s ) signed by me whereby I agreed to be personally liable for the debts of the company.

I have reached out to multiple Chase departments in pursuit of such document ( s ), making at least six attempts over more than 30 days to no avail. All the while, Chase has damaged my personal credit since XXXX XXXX stopped making payments after the company was dissolved. 

If Chase can not provide evidence by XX/XX/XXXX ( within 3 business days ) that I signed to be personally liable for the debts of XXXX XXXX, I expect Chase to : ( i ) immediately remove all personal liability from these two cards, ( ii ) immediately contact credit reporting agencies to restore my personal credit to its XXXX status, and ( iii ) restore my personal Chase credit card limit. 

Email any signed document ( s ) to XXXX For further context on the situation : XXXX XXXX was a XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX and dissolved in XX/XX/XXXX after more than nine years in business. 

Chase Bank issued a credit card ending in XXXX to XXXX XXXX in XX/XX/XXXX, and issued a second credit card ending in XXXX to XXXX XXXX in XX/XX/XXXX. 

XXXX XXXX was dissolved in XX/XX/XXXX due to financial distress while a balance remained on both Chase credit cards. No payment on either card has been made in the five cycles since. 

The reason for non-payment is that from the time the respective cards were issued through the time the company was closed, I have always held the understanding that I am not personally liable for any balance attached to these credit cards. XXXX XXXX was a XXXX XXXX, an entity for which no officer of the company held personal liability, and to my knowledge, Chase Bank issued both of these cards solely to XXXX XXXX, not to me personally. 

Chase Bank, however, to my surprise, attached the liability of the total remaining balance of these cards to me personally after the company was dissolved. As of XX/XX/XXXX, the balance on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  stands at $ XXXX, XXXX. 

Since XX/XX/XXXX, Chase has attacked my personal credit by submitting to credit reporting agencies that non-payments on the aforementioned cards are attached to me personally, rather than associating the non-payments with the company. Doing so has been detrimental to me, as my personal credit score dropped XXXX points in the past four months costing me money by increasing my rates and negatively affecting my ability to get loans. Chase also lowered my personal credit card limit without prior notice from $ XXXX to $ XXXX, negatively impacting my purchasing power. Chase subsequently has threatened to move to the next stage of delinquency on XX/XX/XXXX a charge-off that can appear on my personal credit report for up to seven years hence the urgency for Chase to produce documentation by XX/XX/XXXX. 

While receiving these threats and attacks by Chase, I have requested from Chase at least four separate times over a period of more than 30 days to provide any document ( s ) showing that I signed to be personally liable for the debts of XXXX XXXX Chase has failed to do so. This includes me speaking with multiple internal Chase departments Collections, Customer Service, Escalation Team, and a local Chase branch. No one at Chase has provided any signed document nor an agreement of any kind. The only doc provided, sent by the Chase Credit Bureau Specialist Unit, was a recent typed letter with a list of claims ; claims for which I dispute. 

On XX/XX/XXXX a manager at the same local Chase branch also attempted to retrieve documents associated with the credit cards through his Chase computer, and was unsuccessful ; he then called Chase customer service internally, and spent nearly an hour getting bounced from department to department without anyone successfully producing any respective document ( s ). 

If Chase can not provide evidence by XX/XX/XXXX that I signed to be personally liable for the debts of XXXX XXXX, I expect Chase to : ( i ) immediately remove all personal liability from these two cards, ( ii ) work with credit agencies to restore my personal credit to its XXXX status, and ( iii ) restore my personal Chase credit card limit to $ XXXX. Email any signed document ( s ) to XXXX. 

Thank you for your attention to this urgent matter.

Company response to consumer: Closed with explanation