Consumer complaint received 2024-05-23 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I'm calling about my banking accounts. I received a call from Wells Fargo Bank wanting to verify my account because they could not get through to me on my phone by text. Agent verified my identity and then told me that there was a transfer trying to go through for hundreds and thousands of dollars and you needed to verify the transaction with me. I told him it was not me and then I asked him if he could give me some information because I also had questions about people calling about an accident and mortgage. So after I told the agent he gave me a number to call with the with an account number I called the account number and the gentleman on the line told me he had to verify my identity and then asked me questions about how many bank accounts I had and I responded one with XXXX  XXXX XXXX. He told me that there was more than five accounts in my name with lots of money in it. I explained that social security administration having many accounts under my name being paid out at the same time with XXXX  years back pay and they're being about 15 to 16 accounts according to my paperwork and the account information. I tried to upload copies of the information that I had but it only took one copy of the front page and then the the first attempt did not go through. As I started to look at the paperwork I noticed that some of the numbers had been changed on my account numbers and I pulled out other letters and all the information has been changed. These people hack my phone break in my home check get my mail and I am literally held XXXX in my own home. XXXX reported to the police FBI Federal trade commission social security administration offices all over the country civil rights attorneys and even to my senator. In fact social security did not want to pay me when my case was approved in XXXX of XXXX they did not pay me until XXXX the XXXX for XXXX of the XXXX. And only because I had went to talk to the senator to tell him what I didn't understand what why they just couldn't pay me my money. But after the first month social security cut my benefits from XXXX to XXXX. Social security administration also open an account under Wells Fargo and had the money rerouted to a personal account of an ex-employee that used to work for health in our human services named XXXX XXXX. I've reported it to newspapers TV stations XXXX XXXX and so many others and I have not got one response because these people block my emails My regular mail and continue to hack my phone and my devices. Just like well filing this complaint with you the complaint to not go through. I need clarification from the banks and want to know why they do not want to give me my information if I am the account owner supposedly. Because one time XXXX  XXXX XXXX employee told me that there was no deposit that I had got on my phone alert through my XXXX pay. These people block me from all my accounts and everything that I do is literally blocked or thrown out. Social security administration the banks all my community is involved as well as police and everybody else that I have already contacted and not have not responded. I have reported it to police FBI Federal trade commission health and XXXX XXXX XXXX XXXX XXXX program and many other programs that are legally supposed to contact police if I report abuse. And no one has reported nothing I also wrote all XXXX offices Federal trade commission IRS Medicare TV stations news stations XXXX XXXX civil rights attorneys and senator here in California. Please help as soon as possible

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation