Consumer complaint received 2025-09-19 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
On XX/XX/year> I, XXXX XXXX requested a XXXX money transfer in the amount of {$2100.00} from XXXX XXXX XXXX XXXX XXXX XXXX XXXX does her banking with Wells Fargo, and I do my banking with XXXX XXXX The request was honored by XXXX XXXX XXXX with Wells Fargo that same day XX/XX/year>. On XX/XX/year>, XXXX XXXX XXXX received a confirmation notification from her banker Wells Fargo which stated that the requested amount for {$2100.00} had been submitted by Wells Fargo bank to be deposited into XXXX XXXX bank account with XXXX XXXX ( SEE copy of that confirmation notice ). The Wells Fargo bank confirmation number for this XXXX transaction on XX/XX/year> is : XXXX. I, XXXX XXXX did not receive the money transfer in the amount of {$2200.00} from Wells Fargo Wells Fargo although it had been documented that was sent ( Referencing confirmation receipt for the amount of requested amount of {$2100.00} ). I, XXXX XXXX contacted my bank on XX/XX/year>, which is XXXX XXXX and inquired about the trasfer of XXXX funds referenced according to XXXX XXXX XXXX XXXX confirmation notice ). My bank, XXXX XXXX informed me, XXXX XXXX that it may take a couple days. On XX/XX/year>, I received an email notification from my bank ( XXXX XXXX ) stating that a XXXX transaction to trasfer fund to my account had been attempted, but the funds were unable to be deposited ( SEE COPY OF TAT NOTIFICATION ). After numerous calls and three ( 3 ) filed complaints between XXXX XXXX and Wells Fargo bank I, XXXX XXXX have not received my XXXX transfer of funds from XXXX XXXX XXXX XXXX XXXX banking account which is Wells Fargo XXXX This continued over a period of twenty six ( 26 ) consecutive days. Subsequent the twenty six ( 26 days of iquiiry, I received a letter from my bank ( XXXXXXXX XXXX ) stating that they did not have the {$2100.00} attempted XXXX transfer ( SEE COPY OF THE XXXX XXXX LETTER ). In concurrence with this issue, XXXX XXXX XXXX did file a complaint with Wells Fargo to find out where the attempted XXXX transfer of funds in the amount of {$2100.00} ( Over this period of twenty six ( 26 ) consecutive days ) not been returned to her account, and why the XXXX funds for {$2100.00} had not been deposited into XXXX XXXXXXXX XXXX XXXX account. I did receive a notification from XXXX XXXX XXXX stating that funds had been submitted for a XXXX transfer from XXXX XXXX XXXX, but XXXX XXXX was unable to deposit the funds and that XXXX XXXX was working to return the funds to XXXX XXXX XXXX 's Wells Fargo account. To date, XX/XX/year>, I, XXXX XXXX XXXX nor XXXX XXXX XXXX have received any funds deposited into our banking accounts. So, now it has been more than twenty six ( 26 ) days since the XXXX transaction was approved and attempted between the sender XXXX XXXX XXXX, and the intended recipient XXXX XXXX XXXX there has been no transfer of funds or returned funds. After speaking with numerous banking representatives between Wells Fargo on behalf of XXXX XXXX XXXX and XXXX XXXX with XXXX XXXX XXXX this issue has not been resolved. I would like this issue resolved soon. It was a {$2100.00} XXXX request and these funds are still missing as of today, XX/XX/year>.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation