Consumer complaint received 2025-03-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: RoundPoint Mortgage Servicing LLC
State: WA

Complaint narrative:
XXXX. Complaint Summary I am filing this formal complaint against RoundPoint Mortgage Servicing LLC for violations of RESPA ( 12 CFR 1024.35 and 1024.37 ), deceptive delay tactics, and unfair business practices related to lender-placed insurance ( LPI ).

Despite multiple valid submissions of my homeowners insurance proof, RoundPoint : Failed to process my insurance documentation promptly, issuing a misleading " Second and Final Notice '' more than 60 days after the submission deadline, effectively denying me the opportunity to correct the issue before imposing LPI.

Failed to acknowledge or respond to my formal dispute within 10 business days, violating RESPA ( 12 CFR 1024.35 ).

Improperly imposed a lender-placed insurance ( LPI ) charge for a single day ( XX/XX/XXXX ), violating RESPAs strict XXXX limit on force-placed insurance. 
Reversed the improper LPI charge but misclassified it as an " Escrow Advance, '' despite my loan not having an escrow account, raising concerns about misrepresentation and improper accounting.

Failed to provide written confirmation that no escrow account will be imposed in the future, despite my explicit request, raising concerns that RoundPoint may attempt to force escrow placement through misclassified charges.

Engaged in deceptive delay tactics, including backdating correspondence, issuing misleading notices, and evading regulatory deadlines to justify improper charges and obscure violations.

2. Key Timeline of Events XX/XX/XXXX : I faxed my homeowners insurance policy to RoundPoint. My insurance provider also sent proof directly. 
XX/XX/XXXX : RoundPoint falsely claimed they had no proof of my insurance, despite receiving prior submissions.

They deliberately sent this notice on the last possible day under RESPA, ensuring I had no time to respond or correct the issue before they imposed LPI. 
XX/XX/XXXX : RoundPoint purchased an LPI policy 75 days after the alleged lapse, blatantly violating RESPAs strict XXXX limit. 
XX/XX/XXXX : XXXXoundPoint sent a misleading " Second and Final Notice, '' implying that I still had time to submit proof of insurancedespite having already purchased LPI XXXX weeks earlier without notifying me. 
XX/XX/XXXX : RoundPoint finally disclosed the LPI purchaseonly after receiving my formal dispute on the same day. 
XX/XX/XXXX : RoundPoint sent a response letter falsely stating the XXXX charge was " accurately placed, '' despite the clear violation of RESPAs XXXX limit. 
They also misclassified the LPI reversal as an " Escrow Advance, '' raising concerns about improper servicing practices and future escrow risks. 
XXXX. How RoundPoint Violated Regulations RoundPoint had confirmation from Homesite that my prior insurance was canceled on XX/XX/XXXX, yet they deliberately waited until XX/XX/XXXX, XXXX last possible day under RESPAto send a notice demanding proof of insurance. 
This ensured that I had no opportunity to provide additional proof or correct any issue before LPI was imposed.

RoundPoint knowingly withheld notification until it was too late for me to act, demonstrating a clear intent to force LPI rather than allow a proper correction. 
Despite purchasing XXXX on XX/XX/XXXXXXXX XXXX days after the alleged lapse, violating RESPARoundPoint continued sending misleading notices instead of informing me of the purchase. 
On XX/XX/XXXX, they sent a " Second and Final Notice, '' implying that I could still submit proofwhile actively concealing the fact that they had already purchased LPI.

RoundPoint did not disclose the LPI purchase until XX/XX/XXXX, XXXXcoincidentally on the same day they received my disputeindicating that they intentionally withheld this information. 
These actions strongly indicate a systemic pattern of forced escrow misclassification, deceptive LPI practices, and obstruction of consumer rights. 
Given the clear violations, I request an industry-wide regulatory review of RoundPoints LPI placement , forced escrow tactics, and RESPA compliance failures.

Company response to consumer: Closed with explanation