Consumer complaint received 2024-06-09 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: Westlake Services, LLC
State: MS

Complaint narrative:
The company that originally leased me the vehicle went out of business. And they sold my contract to a company in California. Neither the Original company or the new company Let me know that it was being sold or that they were buying it. They just started sending me bills telling me where to send my payments to. I was supposed to pay every 2 weeks on my lease, And I got three weeks behind and they came and repossessed it, which cost me a lot of money to get it Back. I had also asked the originally company could they put me on a monthly payments in the future and they said yes .But when I ask the new company to do that they said no. .Also, they do not have a carlot close to me because they're in California and I'm in Mississippi.They do not have a lot close to me to where I can trade up.That 's the reason that I got the lease.So I could trade for different vehicles each year. And the original company said that they would do my oil changes and maintenance for me for free. There was 3 different places that I could go to which I have proof of them places. I have them written down but I can't get that done either with the new company. If I had wanted to purchase a vehicle I would have gotten a loan or financed it.. And now I have 3 more years to pay on it. And I can not even trade up with it. I don't want to pay {$30000.00} Plus and another {$3000.00} at the end of the lease agreement to own a XXXX  XXXX XXXX that is just outrageously ridiculous. Also, at the same time, the original company and the new company sold or bought my contract there was a major recall on the XXXX  and XXXXXXXX XXXX because of a theft issue that the vehicles did not have a good anti-theft device and they were very easy to steal. And everyone was getting their vehicles broke into and stolen. They knew this or they should have, since they are in the business of selling vehicles, and neither one of them told me that this vehicle was under a major recall when it was leased to me. I I think that is being very deseptive and hiding very important information from me as the consumer. Cause if that was the case, I would not have leased the vehicle because the insurance is SO high on them because of that major recall. And some insurance companys won't even insure them vehicles. The original contract said I must carry full coverage insurance with theft. So here I am paying this high dollar insurance not knowing there was a major recall on the vehicle because neither company bothered to inform me. Also, in my original contract there is nothing about them selling my contract. I never signed anything giving them permission to do so. Bottom line is I feel I was sold a vehicle instead of leasing it and I was deceived by both companies for keeping major important information from me regarding the major recall and that I am now stuck with either buying it for the ridiculous price of {$33000.00} plus  or ruining my credit by giving to this company that purchased my contract without my permission or knowledge and under false pretense. And for keeping vital information from me about the recall. If they are going to buy contracts from businesses that closed down in other states they should be able to accommodate the entire contract of the original contract they buy. Not to just collect money from the consumers and them when they are only 3 weeks behind on a payment come and repo the vehicle and collect even more money from the consumer that never was informed about them buying the contract in the first place. It is just plain out wrong for what I have been through with both companies for misleading me, keeping vital information from me, not sending me any correspondence about the selling and buying of my contract and repossing the vehicle after being a week late on bi-weekly payments and they are not even fulfilling their obligations of the contract they purchased. This is very bad business ethics on their behalf. They should be shut down and put out of business for this kind of conduct. The company 's name is : Westlake Portfolio Managment located in XXXX XXXX, California.

Company response to consumer: Closed with explanation