Consumer complaint received 2025-05-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
To Whom It May Concern, I am writing to express my deep frustration and disappointment with Chase, as my account has been closed again without proper explanation. 

When I moved to the XXXX XXXX XXXXXXXX years ago, I opened two credit cards, along with checking and savings accounts, with Chase. These were my only credit cards at the time, and I diligently used them to build my credit score. I had always paid on time and maintained a healthy balance in my accounts.

At one point, I traveled to my home country and brought back cash to purchase a house in the XXXX As a lawful permanent resident ( green card holder ), I declared the funds at the airport and subsequently deposited the money into my Chase savings account.

A month later, I found that none of my credit cards were working. I was one month pregnant at the time and extremely distressed. I went to the bank for answers. A bankerwho was kind enough to speak candidlytold me that my accounts had been closed due to the large cash deposit, specifically because I am originally from XXXX. Despite my explanation that the funds were legally declared and legitimately sourced, she said that Chase does not take risks with customers from certain countries and that the bank is supported by the government, implying this was a factor in their decision. 

This was shocking and upsetting, especially given that I had no missed payments, strong account balances, and had done nothing wrong. It was clear to me that Chases decision was not based on my financial behavior but rather on my nationality.

Years later, I was encouraged to apply for a Chase Sapphire card with a XXXX bonus offer. I was approved and spent over {$5000.00} within the required time frame to earn the bonus. My family used this card for all our purchases, even though we had other options, just to meet the requirements. 

Then, after about 40 days, Chase closed my account without warning. I received a text message, and when I called customer service, I was told there was no further explanationthey simply said it was final. As a result, not only did I lose the bonus points, but my credit report was hit with a hard inquiry, and now I have yet another closed account on my credit historyagain, without any wrongdoing on my part. 

I am going to consult with a lawyer and consider sharing my experience on social media, as what you have done has negatively affected my credit history and caused me financial harm. In addition to losing the promised reward points, I was charged a {$95.00} annual fee for a card I barely had the chance to use. I met all of Chases requirements in good faith, and yet I have been penalized without any transparency or recourse.

It is disheartening to feel targeted based on my background. This is the second time Chase has closed my account under suspicious and discriminatory circumstances, despite my responsible financial behavior.

I am requesting a formal explanation and reconsideration of this pattern of treatment. At the very least, I would like confirmation that this matter is being reviewed seriously.

Company response to consumer: Closed with explanation