Consumer complaint received 2025-04-23 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Kriya Capital, LLC
State: PA

Complaint narrative:
XX/XX/XXXX : I disconnected my mobile plan from XXXX and moved to another provider. After two weeks, I decided to come back to XXXX. Except the phone ending in XXXX, all others were transferred uccessfully to XXXX XXXX. For some reason not shared by XXXX, they were not able to activate. 
XX/XX/XXXX : Eventually, the phone was activated by XXXX but it would not show correctly on my plan. ( I did not know at that time that XXXX had created a new mobile account without an internet account in my name without my approval to activate the phone number XXXX. ) XX/XX/XXXX I moved my 3 phones ( ending in XXXX, XXXX, XXXX and created 2 more lines ) to XXXX. My XXXX account number ends in XXXX. 
Except XXXX, other lines were ported correctly. My wife loses work as she can not use phone to authenticate herself. 

End of XX/XX/XXXX or Beginning of XX/XX/XXXX : I kept calling customer service on why XXXX line was not working. It took them 5 days to activate it. I assumed that it was on my account XXXX. At this time, I was not aware that XXXX customer service had fraudulently created a new account ( XXXX ) without my authorization. 

XX/XX/XXXX to XX/XX/XXXX : When I received a bill notification on my email, I even called XXXX  support ( multiple time ) to tell them that I had received an email to pay a bill. I was informed that there was nothing to worry about and I should ignore the bill. I was also informed that the bill may be a phishing email. I said that it was not and something is wrong. Even the XXXX phone was disconnected and I have to restore it. I had no idea that it was NOT on my account. My wife lost multiple pay days as she can not use phone to authenticate herself. 

XX/XX/XXXX : XXXX  unfolds horror on us. Number XXXX has no service. My wife lost pay hours again. I called XXXX customer service and had no support from them as they could not understand what was going on. I went to the XXXX store and tried to explain the situation. Initially, the person at front does not understand the situation and asks me to contact customer service. After a lot of argument, the store manager came out and assigned me to a staff member who helped me. He called customer service for me and started discussing my issue.

He confirmed that an error was committed by XXXX  service and they by mistake created/activated the XXXX mobile accountXXXX. Luckily, the proof that the account was not associated with any internet service was straightforward evidence. I was told that I do not have to worry and the number will be transferred to my account ending in XXXX and the account XXXX will be closed and I will not be responsible. After a couple of days, the number was indeed ported to my
Mobile account ending in XXXX. 

XX/XX/XXXX - XX/XX/XXXX : I see a collection notice on my credit report for XXXX from Credence Management. This was a shocker. No wonder, I saw a high rate for loans and a decline. 

I contacted XXXX to rmove the fradulent charges of {$270.00}. Record number : XXXXXXXX Credence Resource Management , LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX : Monday to Friday XXXX XXXX EST to XXXX XXXX  PST Saturday XXXXXXXX XXXX EST to XXXX XXXX  EST Toll free # XXXX I called XXXX and they were not willing to look into it as they account is with collection. 

Can you please help me here?

Company response to consumer: Closed with non-monetary relief