Consumer complaint received 2024-03-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA

Complaint narrative:
I am writing to provide further updates and evidence related to my ongoing complaint filed with your agency, under the complaint reference number # XXXX. This correspondence serves to continue the existing complaint with additional crucial updates aimed at substantiating my case against the unauthorized use of my credit card. 

Updates and Additional Documentation : 1. Identity Theft Report : I have formally filed an identity theft report to address the unauthorized transactions made using my credit card. A copy of this report has been attached for your review.

2. Fraud Alert Placement : In response to the fraudulent activity, I have placed a fraud alert on my credit profile with the major credit bureaus. Documentation confirming this action is attached. 
3. Dispute Letter and Attachments : I have submitted a dispute letter to the company involved, following the guidelines and using the template provided by identitytheft.gov. All pertinent attachments accompanying the dispute letter are also enclosed. 

Recap of the Original Complaint : The issue at hand involves unauthorized transactions made with my credit card since XX/XX/XXXX while I was out of town. These transactions encompass a range of activities, including shopping and dining, amounting to substantial financial losses on my part. Upon detecting these fraudulent activities, I promptly contacted my credit card issuer, Bank of America, on XX/XX/XXXX, to initiate a refund claim. Despite my immediate action, the investigation conducted by the bank concluded unfavorably for me, with the bank asserting that the transactions were not fraudulent. This decision was largely based on their observation that the physical card 's chip had been used, suggesting the transactions were legitimate. 

Consequently, my refund claim was significantly undervalued at {$2700.00}, instead of the actual {$8600.00} loss incurred. I have since provided evidence to the bank verbally, including my absence from the country and city at the time of the transactions, to challenge their initial findings. Although the claim was reopened, the disputed amount remains unchanged, and communication from the bank has ceased for over a month. Compelled by the fear of accruing interest charges and the potential impact on my credit score, I felt obliged to settle the full balance, despite being a victim of fraud. 

Given these developments, my appeal to your agency is for assistance and guidance in rectifying this grievance and achieving a just resolution, specifically in securing a full refund of the losses incurred due to these unauthorized transactions. 

I appreciate your attention to these updates and look forward to your support in resolving this matter promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation