Consumer complaint received 2019-09-12 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
Fifth Third Bank in particular its corporate person handling the several complaints I've already filed XXXX XXXX has failed to properly manage my account when I last one into the bank branch to speak with XXXX loving she informed me that she had got the approval to close my account from her supervisor and that they were going to be using the {$300.00} that was in the savings as the security deposit for the car to close the account which would have left it at a XXXX balance the last letter I just received from XXXX who has not returned phone calls as she had said and promised that she would previously stated that they not only left the checking account open to accumulate further interest charges but they also refuse to close the credit card which I was told was closed by the branch manager XXXX loving by them choosing not to close the card as promised they continue to charge interest and are now reporting the credit card at a higher utilization than it actually is the card was supposed to be closed and the company has refused to just so they can rack up more interest charges at this point I will be contacting the FBI as well as the Attorney General 's office to file fraud charges against this branch and I've already contacted a lawyer which should be very costly to file a lawsuit but I will be filing that lawsuit within the next sixty days I will be asking for a subpoena of all records and if need be filing separate civil suits against each representative that has lied to me including XXXX XXXX and XXXX loving who was supposed to close the account and lied and did not this branch has operated and very fraudulent and deceptive banking practices and this is not something I will stand by and let happen in regards to a dispute that I attempted to file regarding {$21.00} charge from XXXX gas station the representative has the letters XXXX XXXX sent to me lie to me and said that I would have to contact the dispute department and file yet another dispute since the last representative did not file dispute I will also be asking for a subpoena of those voice calls as well because to my last understanding the dispute was not filed which is why I have to file a separate complaint to file the charge again this is completely unacceptable and I am more than prepared to handle this in civil court and I'll have reached out and we'll be reaching out to all levels of government to do more than just filing this complaint with the cfpb since obviously XXXX XXXX is representing the whole Fifth Third Bank I'll be holding her personally liable as well and the matter will be heard in court. Furthermore Fifth Third has continued to harass me by adding me on some type of all about service in which their representatives have called me just about every hour on the hour of the six times or more per day on my phone without leaving any type of the messages as to who they are other than me calling the number back and it's telling me is Fifth Third Bank so I will be filing a report for harassment as well with the FCC and other government organizations for the company continuing to harass me bombarding you with Daley phone calls up to six times or more in the same day even after business hours

Company response to consumer: Closed with monetary relief