Consumer complaint received 2025-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: ENOVA INTERNATIONAL, INC.
State: MI

Complaint narrative:
Re : Failure to Conduct a Proper Investigation & Ongoing Credit Reporting Dispute XXXX XXXX Account # : [ Insert Account Number ] To Whom It May Concern, This letter is in reference to your response to my CFPB complaint and the status of my ongoing dispute concerning the account with XXXX XXXX XXXX After reviewing both your reply and the information reported to the credit bureaus, it is clear that your investigation was neither thorough nor compliant with the Fair Credit Reporting Act ( FCRA ). 

Your response failed to address several critical and obvious inconsistencies in the reporting of this account, which demonstrates a lack of reasonable investigation and raises serious concerns about the accuracy and integrity of the information being furnished. 

Key Inconsistencies Overlooked in Your Investigation XXXX. Contradictory Account Status Charged Off and Placed in Collections You failed to clarify how the account is simultaneously reported as both charged off and placed in collections. These are mutually exclusive statuses under industry standards. A charged-off account typically indicates that the creditor has written off the debt, while collection status indicates its being actively pursuedoften by a third party. Reporting both at once is not only misleading but inaccurate and damaging to my credit profile. 
XXXX. Inaccurate Balance Reporting The reported balance is {$2400.00}, while the original credit limit was {$1700.00}. Nowhere in your response did you provide a detailed explanation or breakdown of how the balance exceeded the limit by nearly 40 %. This failure suggests that you did not verify the accuracy of the reported amount, which is a basic and essential element of any reasonable investigation. 
XXXX. Improper Delinquency Timeline The timeline of delinquency as shown on my credit reports conflicts with the dates referenced in your response. According to the credit reports : The last payment posted was XX/XX/XXXX. 
The account began showing as XXXX  days late in XXXX XXXX XXXX days in XXXX, and XXXX  days in XXXX. 
You state the account was accelerated in XXXX and placed in collections in XX/XX/XXXX, yet it was already marked delinquent and impacting my credit prior to that. 
These dates indicate a reporting inconsistency that was ignored in your review. If your investigation were complete, this mismatch would have been identified and either corrected or explained with documentation. 

Failure to Address Ownership or Securitization I specifically asked whether this account had been securitized, sold, or transferred. Your response avoided the question entirely. This is not only evasive, but it further undermines the completeness of your review. 

While you stated that RESPA does not apply due to the nature of the loan, Regardless of RESPA applicability, consumers are entitled to know who legally owns the debt, especially when credit reporting and collection activity are involved. my inquiry pertained to whether the account has been : Securitized into any debt instrument or portfolio, Assigned or sold to a third party or trust, Or if any beneficial interest has been transferred, in full or in part. 

This information is relevant to determining who has the legal right to report and collect on this debt. I am requesting written confirmation of whether this debt has been securitized, sold, or transferred, and if so, provide : The name and contact information of the current creditor/owner of the debt, The date of transfer, And any supporting assignment or sale documentation. 


Failure to Meet FCRA Standards The Fair Credit Reporting Act requires data furnishers like NetCredit to conduct a reasonable investigation when a consumer files a dispute. Simply restating the account opening and referencing a general agreement does not satisfy this legal obligationespecially when the credit reports themselves present clear contradictions and discrepancies. 

Because you failed to investigate and correct the above-mentioned issues, I am formally requesting a reinvestigation of this account. If you are unable to provide documentation that supports the accuracy of the information being reportedincluding the correct status, balance, ownership, and payment historythen you are required to delete the tradeline from all credit reporting agencies. 

Until this matter is resolved, the account must remain marked as in dispute on all reports. 

Thank you for your immediate attention. I expect a full and legally compliant response. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation