Consumer complaint received 2024-05-15 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Problem with personal statement of dispute
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
XX/XX/2024, I was notified from my employer, synchrony bank, and regards to a discrepancy regarding tuition reimbursement benefits that was being utilized for courses. I was attending at a university. I subsequently learned that Synchrony bank retained this information for XXXX years and are now XXXX indicated to me on XX/XX/2024 thats the were some hidden credits that I was unaware of getting applied which affected the reimbursement. To this notification I received confirmation from their benefit XXXX, XXXX assessed, that documents were verified as they need to be verified before reimbursement is issued. upon my discussion with synchrony Bank, they instructed me to access features regarding my school account that I do not normally view as well as dont view at all, and was shocked to discover Credits getting applied that I had no awareness of. During this time they were indicating for investigation, which was so late asking for admission on my part which I refused to do as I was fully unaware of this. Within that day, the decision was not only to terminate my employment, but I demand to pay {$19000.00} in full due to these discrepancies that I was unaware of. When I learned about this, I was shocked more in terms of how I was notified, and that this information was hidden from XXXX for this length amount of time. Additionally, due to their actions by not notifying me, I was unable to file any further disputes with banks. Ive used to make payments to this universe today to recuperate these losses as I was aware of them, and more importantly, with financial records that are being questionable. I have filed complaints regarding the department of education to investigate this matter, as I was receiving no notification of any additional funding that I was eligible or that I have accepted to receive. When I was obtaining my documentation, I had asked synchrony bank to provide this information for a reconsideration and was told now and that I had no opportunity to where I can even provide this information. I asked for this to be escalated and I was more than willing to provide these documentation, even though it is personal records and my personal information that I did not feel comfortable with. I have been trying to work with them and they indicated to me that they would be investigating this matter, however, I have received no documentation from them that supports any of the things that they have accused me of as well as their position. Additionally, Ive received no documentation to challenge my documentation that I received directly from this universe today that I had no recent question. XXXX of the other issues, it seems to be in regards to grading, which again is something that I am further, addressing with other agencies as I was again aware of changes made against my knowledge. I have explained this to them as well, and again they have declined and refused to provide any information to challenge my position or any supporting documentation. Now they have refused to not only not reverse my termination, but they are demanding further funds from me, which I can no longer recuperate due to their actions, which is an unfair practice. My concern and fear is that they have done this to other employees such as myself, and it seems to me that they did not verify the documents as they are too before they issue any payment. The fact that they did not take those actions is completely unacceptable and I feel that it is something that should be properly investigated, as I have no belief that they investigated this matter at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation