Consumer complaint received 2024-10-14 00:00:00
Product: Debt collection — Medical debt
Issue: Electronic communications — You told them to stop contacting you, but they keep trying
Company: CCS Financial Services, Inc.
State: NJ

Complaint narrative:
This complaint is in direct reference to an open, ongoing and awaiting a response complaint against this same company. The open, pending complaint filed against this same collection company, Credit Collection Services was recently filed on XX/XX/XXXX and that complaint # was XXXX. 

Today, @ XXXX pm EST I received the attached text message from this collection company, Credit Collection Service for medical debt that is not mine, is addressed to my personal phone and has been told in past to cease and desist any further contact with me in reference to this debt that is in another persons name, XXXX XXXX. This company was notified before via a phone call from me but after dismissing my request, I had to file a formal complaint with the department of consumer affairs in XX/XX/XXXX in complaint # XXXX. This complaint is still pending a response from this collection company by the department of consumer affairs but the prior complaint I just mentioned but they ignored or delayed a response to this complaint and instead, continue to contact me like today in this SMS message, which is now harassing and abusing the consumer protection act. I called this company today. @ XXXX pm EST and informed a representative of this ongoing and harassment tactics that continues even though they were ask by me in a previous phone call and eventually, this pending complaint filed on XX/XX/XXXX, complaint- # XXXX but again, this company has chosen to ignore and respond to this problem and pending complaint through the department of consumer affairs to date but instead, continues to harass, intimidate and now send me SMS messages to my private phone which belongs to me, XXXX XXXX XXXX and has XXXX to do with a person they are looking for, XXXX XXXX who XXXX XXXX person of interest. Ive already advised this company in past and present complaint that XXXX XXXX doesnt live here, hasnt lived her for several years and last moved to Arizona XXXX Ive also told this company to stop sending collections letters to my personal home and stop contacting me in all forms. Since past demands for cease and desist have not stopped this company, I had to file a formal complaint on XX/XX/XXXX against this company for continuing to harass and intimidate me for a debt collection that is NOT MINE nor does the person they are looking for, does not live at my home and my personal phone number is to be immediately removed from their servers. The company did in past XXXX phone call I made to them, explaining this issue, told me that they would remove my information from this account and would no longer contact me. But, again in XXXX of XXXX this company again contacted me via XXXX mail with a letter addressed to XXXX XXXX which returned and then filed the pending complaint for this ongoing harassment and failure to cease and desist contacting me. After receiving this new SMS notification to my personal cell phone today. XX/XX/XXXX and after again calling and complaining to this company that they are now in violation of my request to stop contacting me, even with an open complaint against them, I would be filing another complaint, this one against them, asking for the department of consumer affairs to take action against this company for continuing to ignore and violate my request and is now turning into harassment and intimidation

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation