Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: U.S. BANCORP
State: AZ

Complaint narrative:
I am submitting this complaint regarding a significant financial loss I incurred as the result of a sophisticated scam, as well as concerns about U.S. Banks handling of the situation and the reliability of its communication practices. Around early XXXX of XXXX, I was the victim of a fraud scheme in which I was persuaded, under false pretenses, to liquidate assets and convert them into gold, which was then transferred to an individual posing as a federal courier. I acted based on representations that the transaction was necessary to protect my funds. These representations were false, and the assets were ultimately stolen. At the time of these transactions, I believed I was acting in good faith to safeguard my finances. The circumstances involved manipulation and impersonation that led me to rely on the information presented to me as legitimate. Following the loss, I reported the matter to the appropriate authorities, including law enforcement and federal agencies. However, I have not received meaningful financial relief. My bank has maintained that it followed proper procedures and has not accepted liability or offered remediation. I am concerned that the nature of this scam, including the methods used to gain my trust and direct financial actions, may not have been adequately considered in the evaluation of my claim. Given the scale of the loss and the circumstances involved, I believe further review is warranted. In a recent interaction on XX/XX/XXXX, while attempting to make a payment to my bank, I called the official customer service number listed on the back of my card and on my statement. During this call, the representative advised that, due to the account type, payment must be made by mail or in person at a branch. However, the call quality was unusually poor, with significant background noise, echoing, and distortion that made communication difficult. This was concerning because it closely resembled the degraded audio conditions I experienced during prior fraudulent communications related to my scam incident. While I can not determine the cause, I am concerned about the reliability and security of the communication channel, particularly given that I used a verified phone number. I respectfully request reconsideration of my loss and any available remedies, including potential reimbursement or other relief, given the circumstances of this incident and the steps I took in reliance on the information presented to me. Given the totality of these circumstances, I respectfully request that this matter be reviewed for both the handling of my fraud claim and the security and reliability of the banks communication practices. I took reasonable steps to verify contact information and act in good faith, yet I experienced significant financial harm and subsequent interactions that have raised additional concerns. I am seeking any available relief, as well as a thorough review to help ensure that other consumers are not exposed to similar risks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation