Consumer complaint received 2024-05-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: NC

Complaint narrative:
I opened this " ACCOUNT '' XX/XX/2023 I Requested their opt out policy in accordance with 15 U.S. Code 6802 and notified them of my request to opt out on XXXX XXXX XXXX  by phone. I was told there was no such policy at which point ( less than a week later ) I mailed them a letter stating in no uncertain terms I opt out of all reporting since they never once complied with 15 U.S. Code 6802 ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. 

NONE OF THIS WAS EVER DONE AND THEY CAN NOT SHOW IT WAS NO MATTER WHAT THIS GUY SAYS, BECAUSE IT WASNT. THERE IS NO RECORD. 0. There is 1 copy of my signature, EVER. NO EXPLINATION ON HOW TO OPT OUT, IN FACT I WAS TOLD IN WRITING THERE ISNT ONE ( SEE ATTACHED LETTERS FROM : XXXX XXXX, Senior Specialist, Corporate Consumer ) I was told their was no option, which is illegal and further confirmed in the words of XXXX XXXX, Senior Specialist, Corporate Consumer Relations : and i quote '' In your correspondence you also mention you do not agree with Synchrony reporting your information to the credit bureaus and want the reporting of this account to cease. You opened your Synchrony Bank account on XX/XX/2023. By signing the application, whether written, verbally, or electronically, you indicated you understood the terms and conditions of the account ; this information was included with the application. For your convenience, we have enclosed a copy of the terms and conditions. At this time, we ask you to review the section regarding credit bureau reporting, which states the following : Credit Bureau Reporting. We may report information about your account to credit bureaus ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX and NOT official credit bureaus. and XXXX already are in compliance. 


They are in addition in violation of : 15 U.S. Code 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

( b ) Grace period If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part, unless a statement which includes the amount upon which the finance charge for the period is based was mailed or delivered to the consumer not later than 21 days before the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge. 

NEVER ONCE DID I RECIEVE A TRUE INVOICE 21 DAY PRIOR TO DEBT DUE. NEVER. ONE. TIME.

They proceeded to transmit my social security number every month in violation of : ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. 

Which they did none of and can provide no proof beyond the initial contract. There were no monthly notifications and no consent, no instructions on opting out. IN FACT CONSENT WAS REVOKED IN WRITING. They just lied and said i wasnt allowed to do that. MULTIPLE TIMES AND NOW TWICE IN WRITING NONE OF THESE ENTITES ARE " AFFILIATED '' WITH SYNCRONY - " nonaffiliated third party '' The term nonaffiliated third party means any entity that is not an affiliate of, or related by common ownership or affiliated by corporate control with, the financial institution, but does not include a joint employee of such institution. 

They have admitted to this twice now ( see attached letters from XXXX XXXX, Senior Specialist, Corporate Consumer Relations x2 ) They openly ignore the violations, and respond with dismissive letters as if they don't know they are breaking the law daily. 

I ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. 

( b ) Any person who violates this section shall be liable to the same extent and in the same manner as a debt collector is liable under section 1692k of this title for failure to comply with a provision of this subchapter.

15 USC 1692k

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation