Consumer complaint received 2024-08-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
What happened? 

On XX/XX/XXXX, I obtained updated copies of my credit reports from XXXX, Experian, and XXXX. Upon reviewing these reports, I discovered multiple significant inaccuracies that have been incorrectly reported for several years. Specifically, several accounts that should have been closed in XXXX due to non-payment are incorrectly reported with ongoing activity and outstanding balances as recent as XXXX. These accounts include XXXXXXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX. 

Details of the Issue : XXXX. XXXX XXXX  : This account, which should have been closed in XXXX with a " charged off '' status, is incorrectly reported with a balance of {$12000.00} and activity continuing through XX/XX/XXXX. This is a clear error, as no payments or activity should be reflected after the account 's closure in XXXX. 

XXXX. XXXX XXXX ( Multiple Accounts ) : Several XXXX XXXXXXXX accounts, closed in XXXX, are incorrectly reported with balances and ongoing activity through XX/XX/XXXX. These incorrect reports suggest that the accounts are still open and active, which is not true. This includes : - Account XXXX : Closed in XX/XX/XXXX, reports a balance of {$850.00}. 
- Account XXXX : Closed in XXXX, reports activity that should have ceased after its closure. 

XXXX. XXXX ( Multiple Accounts ) : XXXX XXXX accounts, both of which should have been closed in XXXX, are currently reported with balances of {$5500.00} and {$1100.00} respectively, along with activity through XX/XX/XXXX. These accounts should have been closed and marked as " charged off '' in XXXX, yet they still reflect incorrect balances and ongoing activity. 

XXXX. XXXX XXXX XXXX : This account should have been closed in XXXX, but the report shows a balance of {$12000.00} and activity as recent as XX/XX/XXXX. This incorrect reporting is damaging my credit profile by falsely indicating that the account remains active with a significant outstanding balance. 

XXXX. XXXX XXXX : This account, which also should have been closed in XXXX, is incorrectly reported with a balance of {$7100.00} and ongoing activity through XX/XX/XXXX. This is negatively affecting my credit history and must be corrected immediately. 

XXXX. XXXX XXXX : This account was closed in XX/XX/XXXX, yet the report incorrectly lists a balance of {$7700.00} and activity through XX/XX/XXXX. This incorrect information suggests that the debt is still active, which is not true. 

Actions Taken : Since XXXX, I have continuously disputed these inaccuracies with XXXX, Experian, and XXXX, requesting that they correct the errors. Despite my repeated efforts over the past XXXX years, the necessary corrections have not been made, and the incorrect information continues to appear on my credit reports. 

I have also requested detailed validation of the debts associated with these accounts. This includes asking for verification of the correct account balances, the accurate dates of account closures, and the legitimacy of any activity reported after the accounts were supposed to be closed in XXXX. Unfortunately, I have not received satisfactory responses or written confirmation that these errors have been addressed and corrected. 

Impact : These ongoing inaccuracies have caused significant financial harm, including : - XXXX in XXXX XXXX XXXX : I have been denied new credit or offered unfavorable terms due to the incorrect balances and reported activity on these accounts. Lenders perceive a higher risk due to this erroneous information, which is unjustly lowering my creditworthiness. 
- XXXX XXXX XXXX on Existing Credit : The inaccurate information has led to higher interest rates on existing loans and credit accounts, making it more difficult for me to manage my finances effectively. 
- Damage to My Financial Reputation : The inaccurate reporting has severely damaged my financial reputation, affecting my ability to negotiate favorable terms for financial products and services. This situation has created unnecessary financial stress and has persisted for far too long. 

Conclusion : Given the severity and persistence of these issues, I demand immediate and thorough corrections to all the errors identified in my credit reports. These errors have persisted for years, and the most recent reports still show that the inaccuracies continue, which is unacceptable. Immediate action must be taken to prevent further damage to my credit history and financial well-being. 

I also request written confirmation of the corrections made and information on the steps taken to prevent these errors from recurring. The severity of this situation requires an immediate and effective resolution to prevent further harm to my credit history and financial well-being.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation