Consumer complaint received 2026-04-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: Bridgecrest Acceptance Corporation
State: CA

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint regarding what I believe to be predatory and potentially deceptive lending practices related to my auto loan. Below are the full details of my situation. Consumer Information Loan Type : Auto Loan ( Used Vehicle Financing ) Dealer Information : Dealer Name : XXXXXXXX XXXX XXXX XXXX XXXX Location : XXXX, California Lender Information : XXXX XXXX XXXX Bridgecrest Acceptance Corporation XXXX XXXX : Vehicle : XXXX XXXX XXXX XXXX ( Used ) VIN : XXXX Contract and Loan Dates : Sales Date : XX/XX/XXXX Contract Creation Timestamp : XX/XX/XXXX First Payment Due Date : XX/XX/XXXX Loan Term : 72 months Loan Terms at Origination : Cash Price of Vehicle : {$14000.00} Amount Financed : {$20000.00} Annual Percentage Rate ( XXXX ) : 24.089 % Finance Charge : {$18000.00} Total of Payments : {$38000.00} Monthly Payment : {$540.00} Issues and Concerns : 1. Excessive Interest Rate I was charged an APR of 24.089 % on a used vehicle, resulting in finance charges exceeding {$18000.00}. This means I am paying significantly more in interest than the value of the vehicle itself. XXXX. Loan Packing / Add-On Products Several add-on products were included in the financed amount, dramatically increasing the loan balance, including : * Service Contract : {$3500.00} * Optional Contract Cancellation Agreement : {$1000.00} * Additional Optional Product : {$690.00} These add-ons increased the financed amount by over {$6400.00} beyond the vehicle price. I do not believe these add-ons were adequately explained or clearly presented as optional at the time of signing. XXXX. Predatory Loan Structure The loan structure resulted in : * Financing {$20000.00} for a vehicle priced at {$14000.00} * Total repayment obligation of {$38000.00} * Finance charges exceeding the cost of the vehicle This structure appears designed to maximize interest and fees rather than provide fair financing. XXXX. Potential Deceptive Practices I believe the dealership and lender may have engaged in unfair or deceptive practices including : * Bundling optional products into financing * Inflating total loan balance * Structuring a high-interest, long-term loan on an older vehicle * Failure to clearly disclose optional nature of add-ons Current Status : Current Loan Balance : Approximately {$11000.00} Account Status : Payments current Loan Still Active : Yes Requested Resolution : I respectfully request that the Consumer Financial Protection Bureau investigate this matter and assist with : * Review of the loan for predatory lending practices * Review of add-on products for improper inclusion * Consideration of interest rate reduction * Refund or cancellation of add-on products * Any additional relief deemed appropriate This loan has created a substantial financial burden, and I believe I was placed into an unfair financing agreement. Thank you for your attention to this matter. I am available to provide supporting documentation, including copies of the contract and itemization of financed amounts. Sincerely, XXXX XXXX XXXX.

Company response to consumer: Closed with explanation