Consumer complaint received 2025-12-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: TRANSWORLD SYSTEMS INC
State: VA

Complaint narrative:
* * Subject : * * Billing Error and Negative Credit Reporting by XXXX XXXX XXXX XXXX XXXX XXXX ( XXXXXXXX XXXX Transworld Systems Inc. 

* * Complaint Details : * * I am submitting this complaint under the Fair Credit Billing Act ( 12 CFR 1026.13 ) regarding a billing error and negative credit reporting on my account with the XXXX XXXX XXXX XXXX XXXX XXXX ( XXXXXXXX XXXX, now handled by Transworld Systems Inc. 

* * Nature of the Error : * * I received a statement from XXXX Collections Department ( see attached ), which lists my Total Balance as {$1100.00}. There is no indication that this amount is a debt or an amount owed ; it appears as a positive figure. As per standard billing practices, a positive balance should indicate a credit in my favor, not a debt. If it were a debt, it should be clearly marked as a negative amount or " amount due. '' Despite this, the statement instructs me to make a payment to Transworld Systems Inc, XXXX XXXX XXXX XXXX DE XXXX. 
The bill does not clarify if this is an amount I owe or if it is owed to me. 

* * Credit Reporting Issue : * * This unclear and possibly erroneous statement is being reported to the credit bureaus as a collection account, causing my credit score to drop. This is being done even though the statement itself is ambiguous and does not properly identify the debt according to the requirements set forth in Regulation Z. 

This negative reporting is harming my credit and is potentially fraudulent if the amount is not actually owed or if the reporting is based on an inaccurate or unclear bill. 

* * Details from My Bill : * * - * * Account name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Total Balance : * * {$1100.00} ( displayed as a positive number ) - * * Date : XXXX XXXX XXXX XXXXXX/XX/year> ( billing date ) - * * Payment instructions : * * Transworld Systems Inc, XXXX XXXX XXXX XXXX DE XXXXXXXX XXXX XXXX XXXX Handwritten notes : * * Accepted for Value and other payment-related comments- No clear indication that the amount is a debt ( should be negative or amount due ). 

* * Why this is a Problem : * * - The bill is misleading and does not comply with standard billing practices. 
- The positive balance implies I am owed money, not that I owe XXXX. 
- If this is a debt, it should be properly labeled as such. 
- Negative credit reporting based on an unclear or incorrect bill is fraudulent and causing me financial harm. 

* * What I Request : XXXX XXXX XXXX XXXXXXXX and Transworld Systems Inc. should correct the billing statement to make clear whether I owe money or am owed money. 
- If the positive balance is a credit, I request payment of the indicated amount. 
- If the amount is a debt, I request a corrected bill properly marked as amount due or negative. 
- Immediate correction and update of my credit report by removing any inaccurate or fraudulent collection information related to this account. 

* * Supporting Regulation : * * This complaint is filed under the Consumer Financial Protection Bureaus Regulation Z, 1026.13, which requires clear, accurate billing statements and provides for the resolution of billing errors. 

* * Attached : * * Bill from XXXXTransworld Systems Inc. ( see uploaded documents ). 

* * Thank you for your attention to this matter. * *

Company response to consumer: Closed with explanation