Consumer complaint received 2025-01-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem while selling or giving up the vehicle
Company: Ray Skillman Chevrolet Inc
State: IN

Complaint narrative:
Around XX/XX/XXXX I had came in to XXXX 's XXXX XXXX dealership to purchase a car I was already unsatisfied with only having one choice to pick from after I had applied for an auto loan not knowing that I was signing all my rights over when signing the contract this particular car is a XXXX XXXX XXXX not only does it has malfunctioning issues it's currently on habitable to drive in I noticed that the car had transmission issues the same day that I purchased the car but this was after I was able to drive the car off the lot The sales manager by the name of XXXX who sold me the car told me that I had 180 days or three or four days after signing the contract to return the vehicle if I did not like it or if there were something wrong I made them aware of the transmission slipping I came up there on the total of three to four five times collectively letting them know that not only do they have transmission issues that I did not want the vehicle I was told that the vehicle I needed to get used to my driving after that they kind of blew me off and was like you're just stuck with the car I went back and forth between the bank and the actual car dealership when trying to make a resolution when it came to the vehicle XXXX made me aware of that they did not want the vehicle back they did not have a return policy and all of this she did not disclose with me not knowing that I was signing out my rights over when purchasing the vehicle not to mention the interest rate on the vehicle was 25 % is very high I was approved for a XXXX car loan through consumer portfolio services not only am I not receiving the interest rate off of the vehicle about time the vehicle was paid off I was paying a total of {$35000.00} I'm not understanding how the car is XXXX at XXXX and I end up paying {$35000.00} and over a XXXX time period I only had the car at the time less than 180 days I have video recordings of a sitting down discussing the issues they were being very XXXX and disrespectful when it comes to acknowledging the terms and conditions of the lease The car has been into a XXXX and they did not make me aware of it I asked her for the original documentation to the vehicle from the diagnosis to what they fixed etc with talking with consumer portfolio they were willing to work with me on trying to terminate the lease but unfortunately XXXX skills me XXXX dealership prolonged the issue stating if I wouldn't buy a battery for them to do a diagnostics that I was paying for they were not give me service consumer portfolio have also contact XXXX skills me trying to get the original diagnostics for the vehicle and they told them that they do not have the right to call up there and ask for that so I took upon myself on numerous occasions to go up there and ask for the same documentation that was not given so now I am stuck with a XXXX XXXX XXXX that is still on XXXX XXXX XXXX XXXX lot that's not drivable and the services that I dropped the car off to get done has not been served All I ask was to get out of the contract because I did not get a full disclosure of what I was signing or an understanding I was threatened that the will be called the police when all I was doing was asking for help questions and documentation so I can get out this lease or get into a reliable vehicle so now consumer portfolio services is reporting to credit bureau XXXX have least that car for 4 months and I do not have it and it's not drivable I need help with resolving this issue

Company response to consumer: Closed with explanation