Consumer complaint received 2025-04-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CITIBANK, N.A.
State: GA

Complaint narrative:
I am writing to file a formal complaint against Citibank N.A. ( Citi ) concerning the inaccurate and damaging reporting of a closed line of credit on my credit report. This account was closed by the creditor due to a series of late payments, but I have reason to believe that the manner in which this account is being reported violates my rights under several federal laws, including the Fair Credit Reporting Act ( FCRA ), the Uniform Commercial Code ( UCC ), and the United States Code ( USC ) .I formerly held a line of credit with Citi , which was ultimately closed by the creditor after a period of delinquency. However, I have since taken steps to stabilize my financial situation and work toward restoring my credit. Upon review of my credit report, I have noticed that the Citi account is still being reported with derogatory information that may be outdated, incomplete, or inaccurate. This is adversely affecting my credit score and ability to obtain new credit. Legal Violations and Consumer Rights at Risk : 1. FCRA 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Furnishers of information have a legal obligation to report only accurate, complete, and verifiable information. Citis ongoing reporting of late payments and derogatory information after account closureparticularly without reflecting current status or updated resolutionmay constitute a violation of this statute.

2. FCRA 15 U.S.C. 1681c ( a ) ( 4 ) Negative information such as late payments and charge-offs may not be reported beyond a certain time frametypically 7 years from the date of first delinquency. If this account is reporting beyond the legal time window or with inconsistent date coding, this would also be in violation.


3. FCRA 15 U.S.C. 1681e ( b ) Credit reporting agencies and furnishers must maintain reasonable procedures to assure maximum possible accuracy. Citis failure to correct or update the tradeline may demonstrate negligence or willful noncompliance. 4. UCC 1-304 Obligation of Good Faith Under the Uniform Commercial Code, parties to a financial agreement must act in good faith. Abruptly closing an account and continuing to report negative data in perpetuity may be inconsistent with that duty, especially if I was not properly notified or given a chance to cure the account. 5. UCC 3-501 and 3-505 Presentment and Notice of Dishonor If Citi failed to issue proper notice of account acceleration, closure, or default with time to respond, they may have failed to follow the commercial standards required before enforcing credit contract terms. 6. 15 U.S.C. 6802 & 6805 Gramm-Leach-Bliley Act ( GLBA ) Citi is obligated to maintain the privacy and integrity of my financial data and to provide options for limiting third-party access. If my data is being shared or reported without proper opt-out mechanisms, this is also a violation of federal privacy law. 7. Privacy Act of 1974 5 U.S.C. 552a Though originally focused on government-held data, this law underscores my fundamental right to dispute and correct records that are inaccurate or incompleteespecially when those records have a damaging effect on financial and reputational outcomes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief