Consumer complaint received 2022-05-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: NC

Complaint narrative:
on XXXX I called Chase bank near me to see about opening a bank account checking account for day to day transactions. I am a real victim of fraud and identity theft. Identifications of me like my social insurance number ie social security number was used with another individuals name but I did not lose my wallet. I was told the social security number was attached to another individual name which was a business. I am not a business, I am not employed by any business. i do not work for any business or operate any business although many businesses and agencies have been misleading and telling me things are required of me such as my social security number to give to them to connect me with my assets tangible and intangible although many times it was not required and would restrict me from my assets and money for spending. When I was notified by a bank of being a victim of fraud and identity theft, I was told in the notice that there were others claiming to be other account owners that could not be identified, also that it was a business name that was attached to my social security number. After experiencing this I have stopped giving out the number to those who say it is a requirement. I think they misuse it to change my identity and cause fraud. I am not a resident. I am not a business or firm as a resident. when I called to verify if the chase bank had a customer identification program that one can use the real id, passport that shows my nationality and place of birth. I was told by representative on the phone I could open up a bank account with only my passport Id. and to come in the next day at XXXX XXXX On XXXX where I met a banker named XXXX who then informed me that I had to have a social security number to open the account. He told me they could but he would have to escalate the request and it would take 48 hours then he would get back to me. I have ended up in the bushes with my children and things because I have no access to any of my assets. I have lost all of my deposits for years because of this fraud with my social security being misused and falsely collected from me as a requirement. I do not work for anyone. I do not owe anyone any debts. I have lost all my deposits and have never been paid balances due to me because my correct accurate banking information such as my correct name and address was constantly being changed so that it would look like I could not be found or I abandoned my property because my correct information being changed made the balance due to me go back to the businesses who were using my social security number with their business name. I have called other offices who gave me this website again to again notify someone in the consumer protection bureau that my children and I are not being protected. We had our money taken by a hotel business after order and confirmation yet was charged instead which lead to over payment improper payment, loss of deposits, fraud identity theft, and my children and I made to be outside in the bushes going without. We should not be going through this. The banks seem to be only opening up checking bank funding accounts for residents. Am I being discriminated against? or is this just a high level of identity theft and fraud? I am not sure how much longer we can continue to go without what all we need for living. I just need access to an account for me for spending whether I work or not. As I have been a victim of fraud even through employment. If someone can see this as a emergency situation and help me collect what is actually due to me and or help me to properly access my funds account for spending and funding for my full benefit and enjoyment. I am not sure how the consumer finance protection bureau helps yet I have not been protected yet. I only by the grace of God have been able to barely keep my children and I off XXXX XXXX where we were put onto and left to be even by local public officials in office. Who did not verify the accuracy of the information they received to cause negative actions to my children and I. Even they participated in the fraud and identity theft yet did not seem to care. I am submitting this complaint although I am not so certain I get justice and changes to this terrible experience I have been trying to navigate through while being deprived, denied, ignored, left in the bushes. I have been making phone calls, sending evidence, this is not right for me or my children. As I know we are not supposed to be going through this to live like this. Yet as of yet from the businesses side, have yet to refund me my balances due to me. They keep changing my banking name spelling, address, information changing my identity by falsifying their documents so they can get paid twice while I go without.

Company response to consumer: Closed with explanation