Consumer complaint received 2025-06-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XXXX XXXX  (Account XXXX XXXX  Personal Installment Loan)\XXXX XXXX XXXX XXXX XXXX Texas XXXX XXXX XXXX XXXX XXXXnConsumer Financial Protection Bureau\nXXXX XXXX XXXX XXXX XXXX ReXXXX XXXX XXXX installment loan (XXXX XXXX XXXX  Dispute of charged-off account reporting To Whom It May Concern: I am filing a complaint about a XXXX XXXX  installment loan account that is appearing as a negative item on my credit reports. This was a personal loan I obtained from XXXX XXXX  (a branch of XXXX XXXX around XXXX The account number iXXXX XXXX XXXXmasked for privacy). The loan was for approximately $XXXX  and was set up with monthly installments. Unfortunately, I encountered financial difficulties and fell behind on payments. The account was ultimately charged off and closed, with the charge-off occurring sometime in XXXX XXXX XXXX is reporting a charged-off account with a balance of around XXXX  (or a similar amount, representing the unpaid portion of the loan). This tradeline is listed on my XXXX XXXX XXXX  credit reports as of XXXX XXXX XXXX I believe XXXX reporting of this account contains inaccuracies and violations of the Fair Credit Reporting Act (FCRA), and I respectfully request the CFPBs assistance in addressing these issues. First, the XXXX XXXX  tradeline is potentially reporting incorrect or inconsistent information, which makes it inaccurate under the FCRA. On one credit bureau, I noticed a comment indicating the account was closed due to refinance, which is puzzling and inaccurate. I did not refinance this loan through XXXX XXXX  If that comment is present, it may be a mistake or a mis-coding of the accounts status. In reality, the loan wasnt refinanced; it was defaulted on. Such a remark is misleading, as it suggests the account was paid off by a new loan (which could imply a less derogatory status) when in facXXXX XXXX charged it off as a bad debt. This discrepancy between what actually happened and what is noted on the report indicates that XXXX reporting is not 100% accurate or consistent. Under the FCRA, information that is inaccurate or misleading should be corrected or removed to ensure fair reporting\nfiles.consumerfinance.gov\n. I have disputed this account with XXXX XXXX directly (via mail in XXXX XXXX pointing out the erroneous refinance comment and asking for verification of the actual account status and balance. XXXX XXXXid not provide any clarification or correction in response. The account remains labeled in a confusing manner. This calls into question whether XXXX conducted a proper investigation as required by FCRA Section 623(b). It appears they did not, as no changes were made and I received no explanation. Thus, I assert the information is inaccurate and XXXX has failed to meet its FCRA obligations. Second, the balance and accounting of this loan are in dispute. XXXX XXXX is reporting a balance XXXX XXXX) that I believe may not reflect credits or adjustments that should have been made. Its unclear if XXXX added late fees or interest after the charge-off, or if they sold the debt to a third party. If the debt was sold, the balance with XXXX should be updated to XXXX and the account noted as transferred. My credit reports, however, still show a balance owed to XXXX  which might be incorrect if XXXX no longer owns the debt. I have not received any communication from Covington since the charge-off, and I do not know if they assigned the debt to a collection agency (none is separately listed on my reports for this account). This lack of clarity is itself a problem: the reporting does not clearly state whether the debt is collectible by XXXX  or someone else. Incomplete reporting (missing information about the transfer or current owner of the debt) is considered inaccurate reporting under the FCRA. Furthermore, without documentation from XXXX, I cannot verify that the balance amount is accurate. For instance, if there were insurance or surety products tied to the loan (XXXX  often includes credit insurance on loans) that might have refunded some balance upon default, the balance should be adjusted. XXXX has provided me with no breakdown. Therefore, I contest the balance as unverified and possibly inflated. As per the FCRA, any debt that a furnisher cannot verify as accurate should be removed\nfiles.consumerfinance.gov\n. XXXX  has not verified this balance to me despite my dispute, so by law, it should not be on my credit report. Third, this XXXX XXXX account is a stale negative item that is nearing (or possibly past) its useful reporting life. The Date of First Delinquency on the loan was around XXXX XXXX or XXXX XXXXXXXX By my estimate, this means the 7-year period for reporting negative information would end in latXXXX XXXX XXXX XXXX Were now in XXXX so about 5.5 to 6 years have passed since the initial delinquency. While its not yet beyond the FCRAs 7-year limit, it is an older account. Given thaXXXX XXXX has effectively written off the debt and moved on, continuing to report it doesnt provide current creditworthiness insight so much as continue to punish me for an old mistake. Im working hard to rebuild my credit, and this old charge-off remains a significant roadblock. Id also like to mention that I paid another finance company (XXXX XXXX which refinanced a portion of my obligations; its possible XXXX note about refinance was referring to me taking a new loan to cover other debts. If thats the case, then XXXX account was indirectly handled and perhaps should have been updated to reflect partial payments or something. Im speculating because XXXX did not clarify  again highlighting the poor communication and reporting on their part. In summarXXXX XXXX XXXX is reporting a charged-off loan with information that is suspect, unverified, and possibly incorrect. They have not responded adequately to my disputes, leaving me with a lingering derogatory account that may not even be accurately described. This is causing me harm in the form of a depressed credit score and difficulty obtaining new credit. Its especially frustrating because I cannot get Covington to engage with me on resolving the discrepancies. Requested Relief: I am asking the CFPB to assist in this matter by compelling XXXX XXXX  to either substantiate and correct the reporting or delete the account entirely. Specifically, I request that XXXX provide proof of the debts accuracy (including a correct payoff/charge-off balance and removal of any incorrect comments like account closed due to refinance). If XXXX cannot promptly do this  and I suspect they cannot, given their lack of response so far  then the CFPB should direct them to permanently remove the XXXX XXXX XXXXradeline from my credit reports. Additionally, I ask that the CFPB ensure XXXX XXXXs aware of and complies with its obligations under FCRA 623 to report data faithfully and to investigate consumer disputes thoroughly. No consumer should have to tolerate inaccurate or unresponsive reporting as I have experienced with XXXX Thank you for your time and consideration. I trust in the CFPBs ability to help rectify this issue. Sincerely, XXXX XXXX XXXX (Account # XXXX XXXX Loan)\n XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  Dispute of delinquent loan reporting To Whom It May Concern: I am writing to file a complaint against XXXX XXXX the servicer of my XXXX loan, regarding the inaccurate and harmful reporting of my loan on my credit reports. The account number (partially masked for privacy) iXXXX XXXX  This is a student loan that I took out for my education, originally disbursed around XXXX. Due to financial hardship, the loan became seriously delinquent; I have been delinquent for more than 180 days on this loan. My credit reports XXXX XXXX  and TransUnion) show this XXXX account as past due/delinquent, with the status fluctuating from 90 days late up to default status over time. The current balance is approximately XXXX XXXX  last updated the account in XXXX, and it is being reported as a major derogatory item. I believe XXXX  is violating the Fair Credit Reporting Act (FCRA) by reporting information that is inaccurate and not properly verified, and I am seeking the CFPBs help to address these issues. First, I want to address the accuracy of the balance and status being reported. I contend that the balance reported by XXXX XXXX$XXXX) may not be accurate. Over the course of my loan, I made several payments and also had periods of forbearance or deferment. I suspect that XXXX  failed to accurately credit some payments or appropriately apply interest rate reductions that I qualified for. For example, I had enrolled in an income-driven repayment plan and submitted documentation in XXXX but XXXX handling was confusing and Im not sure they adjusted my account correctly. Additionally, during the COVID-19 pandemic administrative forbearance (if this was a federal loan), servicers were supposed to pause certain loans and not report negative information. Its unclear if my loan was eligible, but XXXX  reported me delinquent throughout. If this loan was a federal loan covered by the CARES Act relief, then XXXX  reporting of delinquency during that period would be blatantly inaccurate. I have disputed the balance and status with XXXX (via certified letter in XXXX XXXX  specifically asking them to audit my account and provide a payment history to justify the balance. XXXX  did not substantively respond; I received a generic letter but no detailed accounting. Under the FCRA, if an account is disputed, the furnisher must investigate and correct or delete any information that cannot be verified as accurate\nfiles.consumerfinance.gov\n. XXXX has not provided verification of the balance or corrected any potential errors. This raises serious concerns that the information on my credit report regarding this loan is not being maintained with the required accuracy. Second, the status and remarks on the XXXX tradeline are potentially misleading or incomplete. The loan is listed as severely past due, but XXXX did not note any mitigating circumstances or disputes on the account. I formally disputed the debts accuracy with the credit bureaus as well, and XXXX responded by simply verifying the debt without adding any note that I dispute the account. According to FCRA guidelines and FDCPA standards (for debt collectors  while XXXX  is a servicer, not a third-party collector, they still must report accurately), any debt under dispute by the consumer should reflect that dispute when reported. XXXX  failure to mark the account as disputed is deceptive, as it implies I have not contested the debts validity or amount when in fact I have. Moreover, if this loan is a federal student loan, XXXX should have offered me rehabilitation or consolidation options once it defaulted (if it indeed defaulted). I pursued a loan rehabilitation in late XXXX, but XXXX credit reporting does not indicate any improvement or that Im in a rehabilitation program. It still shows as an open collections/charge-off status. This is either an error (if I was in rehab, they should note it or stop updating negatives) or a failure to assist on XXXX part. In either case, the credit reporting is not telling the full story and is hurting me more than necessary. Its incomplete and unfairly derogatory given the context. Third, this student loan account may actually be past the credit reporting time limit or close to it, depending on how its classified. If this was a private student loan or if it was a federal loan that defaulted and had a claim paid, the negative information might only be allowed for 7 years from certain dates. The major delinquency started in XXXX XXXX went 90+ days past due in XXXX for the first time). Typically, for student loans, negative marks (like defaults) can report for 7 years from the date of default or from the date the government paid a claim on the loan. If my default occurred in XXXX and, say, a guarantor paid a claim in XXXX then bXXXX XXXX some of the worst delinquencies might be reaching the obsolescence point. XXXX however, continues to report the loan as a current derogatory, which might be effectively re-aging the default on my report. The FCRA prohibits re-aging; the original delinquency date should govern the 7-year timeline\nsolosuit.com\n. I want to ensure XXXX has not improperly updated the Date of First Delinquency to a later date to keep reporting the loan longer than allowed. If they have, that is an illegal practice. If they have not, then at the very least, some of the older late payments from XXXX  and XXXX should be dropping off my report by now. Its hard to tell because the loan is shown in aggregate as defaulted. I need the CFPBs help to ascertain thaXXXX XXXX is complying with the timelines and not reporting any delinquency older than 7 years. In conclusion, XXXX XXXX XXXXs reporting my student loan in a manner that I believe is inaccurate, unverified, and overly punitive. Despite my efforts to work out the debt and dispute the reporting issues, XXXX  has not corrected anything. This is severely impacting my financial life  a student loan default is a huge black mark, and if its not even being reported correctly, its an unjust one. Requested Resolution: I am asking the CFPB to investigate XXXX handling of my loan and its credit reporting. Specifically, I request that XXXX  be required to provide a full accounting and verification of the loans balance and payment history. If they cannot do so, then under the law, they must remove the tradeline entirely. I also ask that any inaccuracies (such as erroneous remarks or dates) be corrected. Ideally, I am seeking a permanent deletion of the XXXX tradeline from my credit reports, because I have lost confidence that they can or will report it accurately. This loan has been a source of extreme stress, and I want to ensure that at least the credit reporting aspect is handled lawfully and fairly. Additionally, if any relief programs or rehabilitations were available that XXXX  failed to implement or report, I want those issues looked into by the CFPB. In short, I want the negative entry either fixed to be 100% accurate or removed if it cannot be verified and correctly updated. Thank you for your consideration. I hope for a swift resolution to this long-standing problem. Sincerely, XXXX XXXX XXXX. (Account XXXX XXXX  Point-of-Sale Loan)\n Re: XXXX XXXX. loan account XXXX XXXX XXXX   Dispute of charged-off loan on credit report To Whom It May Concern: I am submitting a formal complaint regarding a charged-off loan account with XXXX XXXX  that is being reported on my credit file. The account number is partially known as XXXX XXXX buy-now-pay-later/point-of-sale loan through XXXX I opened this XXXX account in approximately XXXX to finance a purchase. The original loan amount was arounXXXX XXXX  Due to unexpected financial hardship, I was unable to keep up with the payments, anXXXX XXXX  ultimately charged off the account, sometime in XXXX. The last reported balance was roughly XXXX  (the amount I owed at charge-off). This XXXX tradeline is marked as a charge-off on my XXXX  and TransUnion reports, and it remains as a derogatory item. I contend thaXXXX XXXX  reporting of this account violates the Fair Credit Reporting Act (FCRA) in multiple ways  specifically, the information is unverified, potentially inaccurate, and incomplete  and I am requesting the CFPBs assistance to have this matter corrected. First, XXXX  has not provided verification or proof of the debts validity and details, despite my attempts to obtain more information. I disputed this account with XXXX  directly in XXXX XXXX, because I noticed some irregularities in how it was reported. For instance, the accounts date opened and date of default are unclear on the credit report, raising concerns that the timing might be reported incorrectly. Additionally, I wanted XXXX  to verify that the balance did not include any improper feeXXXX XXXX XXXXowever, did not respond with any documents or clarification. They simply continued to let the charge-off stand on my reports. Under FCRA Section 623, furnishers like XXXX  are required to investigate consumer disputes and verify the information. If the information cannot be verified, it must be corrected or removed\nfiles.consumerfinance.gov\n. In this case, XXXX  has not verified the accuracy of the account in response to my dispute. By failing to substantiate the debt when challenged, XXXX  should not be allowed to keep reporting it as-is. It becomes an unverifiable account, which by law should be deleted from my credit reports. The absence of any validation from XXXX  calls into question whether they even still have the records of this loan (its been a few years since charge-off). If they do not maintain the documentation, they should not be reporting the account. Second, the information that is being reported by XXXX XXXXs incomplete and misleading. The credit bureaus show the account as a charge-off with an outstanding balance (some reports show XXXX past due, others show XXXX XXXX XXXX charged off  its inconsistent). If XXXX sold or transferred the debt to a collection agency, then they should be reporting a $XXXX  balance and noting the transfer. As it stands, I see no notation of the debt being sold, but I also have not been contacted by XXXX  for a long time (since the charge-off). This suggests maybe the debt was outsourced or sold. The lack of clarity about the current balance and ownership of the debt means the tradeline is not giving a true picture. Its potentially double-counting if a collector is also reporting (so far I havent noticed a separate collector for this, but its possible one might appear). Moreover, XXXX  did not report any monthly payment history or delinquency timeline  the account just suddenly shows up as a charge-off. This deprives me of the context (e.g., when I missed payments) and also could mask the true date of first delinquency. I worry that XXXX sparse reporting could allow the account to linger longer on my report than it should, because if the actual DOFD was early XXXX XXXX XXXX only reported the charge-off later, the clock might be wrong. Any re-aging of the default date would violate the FCRAs prohibition on reporting beyond 7 years for charge-offs. I want to ensure XXXX  accurately reported the commencement date of delinquency so that the credit bureaus know when to purge this account from my file. Given XXXX  poor communication, I have doubts about the precision of their reporting. Third, XXXX  handling of this matter may also impinge on the Fair Debt Collection Practices Act (FDCPA) indirectly. WhilXXXX XXXX is the original creditor (and FDCPA mainly covers third-party collectorXXXX XXXX  failure to provide information could be seen as an unfair practice. At one point after the charge-off, I received a letter from a collection agency regarding this debt (whose name I do not recall now). I responded asking for validation of the debt. That agency never responded and to my knowledge ceased collection efforts  and importantly, no agency is reporting a collection on this debt. This leaveXXXX XXXX as the sole reporter of the debt. IXXXX XXXX  had indeed assigned it to a collector who then did not validate and stopped, it suggests that even the collector couldnt validate the debt. Yet XXXX  charge-off notation persists, which feels like a backdoor way of collecting (by hurting my credit). Using the credit report as leverage to collect a debt that was not validated could be seen as an unfair collection tactic. Regardless, my focus is on the FCRA: XXXX report remains uncorrected despite the lack of validation. In summary, XXXX  is continuing to report a charged-off loan that it has not verified and that may contain inaccurate info regarding the amount and dates. This is causing ongoing harm to me, as its a derogatory mark dragging down my credit score and I have no recourse to address it except through this complaint. I tried the direct dispute route and got nowhere. Requested Resolution: I respectfully request that the CFPB compel XXXX XXXX  to delete or correct the reporting of this loan account. Specifically, I am seeking a permanent deletion of the XXXX tradeline from all my credit reports, because XXXX has not demonstrated that it can or will report it accurately. If XXXX  believes the information is accurate, I request that they be required to provide documentation (loan agreement, payment history, charge-off statement, etc.) showing the legitimacy of the account and the correctness of the reported figures. Absent that proof, the only fair outcome is deletion. I also ask that the CFPB ensurXXXX XXXX updates the Date of First Delinquency properly with the credit bureaus (if it hasnt already) to avoid illegal re-aging. Ultimately, removal of this account from my credit file would resolve my complaint, as it is not validated and only serves to unjustigy  my credit.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief