Consumer complaint received 2026-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
am filing this complaint regarding XXXX business accounts I previously held with * * Wells Fargo under my name, XXXX XXXX XXXX ( DBA XXXX XXXX ), when I was working as a self-employed independent XXXX providing in-home certified XXXX assistant services. In 2022, Wells Fargo closed my Business Checking and Business Market Rate Savings accounts. At the time of closure, the statements show that funds were withdrawn from the accounts and that cashiers checks would be issued to return the balances to me. Shortly after the closure, I received XXXX cashiers checks in the mail : {$150.00} from the savings account {$95.00} from the business checking account However, I was informed by Wells Fargo that these were only partial payments and that the remaining balances would be issued after I verified my identity at a local branch. I contacted Wells Fargo by phone and scheduled an appointment with a banker at my local branch. I was instructed to bring XXXX forms of identification to confirm that I was the owner of the accounts. I went to the branch as instructed and provided my identification. Despite completing the identity verification process, I never received the remaining balances from the accounts. According to the bank statements from XX/XX/year> : The Business Checking account shows withdrawals totaling {$2500.00} during the statement period and a closing balance of {$0.00}. The XXXX XXXX XXXX XXXX account shows withdrawals totaling {$8000.00} during the statement period and a closing balance of {$0.00}. To this day, I have only received the XXXX small cashiers checks totaling {$240.00}, and I never received the remaining funds that should have been issued when the accounts were closed. Recently, I contacted Wells Fargo again to try to resolve this issue. The representative told me that they could not locate any accounts under my name and claimed that these accounts did not exist. This is extremely concerning because I have official bank statements showing the accounts, account numbers, and the withdrawals. The loss of access to these funds caused severe financial hardship for my family. Because I was unable to recover the money from my accounts, I fell behind on housing expenses and was eventually evicted from a rent-to-own home. My family was forced to live out of our vehicle for a period of time, pay significant monthly storage costs for our belongings, and give up family pets. This situation caused major financial and emotional hardship that we are still recovering from. I am requesting that Wells Fargo conduct a full investigation into these accounts and provide documentation showing : The account closure records Any cashiers checks issued for the remaining balances The check numbers, issue dates, and amounts Whether the checks were cashed and where they were deposited If cashiers checks were issued but never received by me, I request that the funds be reissued immediately. I am seeking a full explanation and recovery of the funds associated with these accounts. If you could please, I mean, Id really appreciate it. I know its been quite some time, but you know peoples lives and everybody goes through everything and the mind has just been a series of unfortunate events honestly last several years and Im gon na be honest it really is concerning and thats bothering me that for some odd reason the accounts are now nonexistent and but not its really an over {$10000.00} is just gone. Its a little absurd, but thank you for taking the time to read this and I hope you have a wonderful rest of your day. Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation