Consumer complaint received 2024-08-13 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: CT

Complaint narrative:
I needed a repair/replace on my kitchen sewer line and, XXXX told me the cost for that would be {$15000.00}. This was after work they completed on XX/XX/XXXX, which cost XXXX dollars. I now question the integrity of that work as silver piping was replaced with XXXX plastic piping that is now leaking. Therefore, I now question if I even needed this repair/replace on the kitchen sewer line in the first place. 

They offered me financing options with a loan company that they work with, Goodleap. I clearly stated that if what I owed after homeowners insurance coverage was under {$10000.00} out of pocket, I want the financing option where there was 0 % interest for the first XXXX months. 

However, I was told by an XXXX employee that I could choose another loan option today, a XXXX years with XXXX  % interest per month, but, when we find out how much home insurance will cover, I could switch to the XXXX % for XXXX months loan if it was under XXXX out of pocket. Because of what I was directly told by this XXXX employee, I chose the XXXXXXXX  year XXXX % option because at that time, I was on the hook for XXXX. I also felt pressure to sign and make a decision as I was told this is an extremely urgent issue by their employee. However, once we find out what home insurance covers, I had the option of switching the loan, per the information I received directly from the XXXX employee. 

On XX/XX/XXXX, XXXX refused to let me switch the loan. I explained to them the situation that their employee said I could do this, as the job was not even finished therefore the loan should have not been dispersed. Turns out, the loan was dispersed to them on XX/XX/XXXX, even though the job wanted completed until XX/XX/XXXX. 

First XXXX said they could switch the loan, it's just going to be a lot of hoops to jump through and tried to talk me out of it. I said move forward and switch the loans. Then I was offered {$600.00} to cover my interest for the first 6 months on the current loan? The interest is more than {$100.00} a month, so that was just an arbitrary number. I declined this offer and said no, I want the loan switched to the XXXX % XXXX months. The company tells me on the phone this morning it's going to be really hard but it can be done, I said go ahead and do it, and by the end of the phone call they said actually it can't be done. The loan company won't allow it. From there on, they would not return my phone calls. 

I just got off the phone with Goodleap, the loan company, who told me it can be done, it's just on the service provider to do it. So XXXX is lying to me telling me it can't be done, because it's a hassle for them. They are refusing to switch the loan, which will result in me paying thousands of dollars in additional interest because of misinformation they provided. 

On top of that, I now have a leak from their work on XX/XX/XXXX. Also, the work on the maintenance of the work on XX/XX/XXXX ( snaking a pipe ) and XX/XX/XXXX ( outer pipe repair ) were done by plumbing apprentices, not licensed plumbers. There was no licensed plumber on site, which I believe is illegal. Thusly, I can not tell if the work they performed prior to the massive kitchen sewer line repair/replace was even necessary, or was made worse by the unlicensed plumbing apprentices.

Company response to consumer: Closed with explanation