Consumer complaint received 2025-03-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Unexpected increase in interest rate
Company: CITIBANK, N.A.
State: CT

Complaint narrative:
Follow-Up on Complaint # XXXX Request for Further Review Dear CFPB Representative, I am writing to follow up on my complaint regarding Citibanks handling of my Citi XXXX XXXX account ( Case # XXXX ). I have reviewed Citibanks response and remain unsatisfied with their explanation. I would like to clearly detail my concerns and request a further review of this matter : Since taking the Citi XXXX XXXX on XX/XX/XXXX, NO additional transactions have occurred on my account. 

Credits were applied to my account from disputed charges, which were inappropriately applied to the XXXX XXXX balance. This misapplication resulted in an unjustified increase of {$41.00} in my monthly payment, along with additional interest charges. 

These actions are not disclosed in my contract or any associated terms, which supports my claim that Citibank has misapplied credits in a predatory manner. 



Given these facts, I request that the CFPB re-examine my case and provide guidance on the next steps. Please note that if a reasonable resolution is not reached, I will be considering further legal action to address these concerns. 



I am writing to follow up on my previous complaint regarding Citibanks handling of my account associated with the Citi XXXX XXXX. I appreciate your review of my initial concerns ; however, I find Citibanks recent explanation unacceptable and not in accordance with the contractual disclosures or any clause within my agreement. 



To be specific : XXXX. No Additional Transactions : Since the acceptance of my Citi XXXX XXXX on XX/XX/XXXX, there have been no new transactions on my account. The only activity recorded after that date consisted solely of credits applied from disputed charges. 

XXXX. Misapplication of Credits : On multiple occasions, credits were applied to my account ( including a credit related to a {$140.00} charge for XXXX ) that were inappropriately applied to the Flex Loan balance. These credits have no relation to the original terms of the Flex Loan. 

XXXX. Increased Monthly Payment and Interest Charges : Despite the absence of any new transactions, the application of these credits resulted in a monthly minimum payment increase to {$310.00} for XX/XX/XXXX and XX/XX/XXXX ( an increase of {$41.00} above the agreed XXXX XXXX minimum payment of {$270.00} ). Furthermore, the subsequent billing adjustments in XX/XX/XXXX continue to reflect an inappropriate application of these credits that resulted in additional interest charges. 

XXXX. Contractual Non-Compliance : The way these credits were applied and the resulting calculations are not disclosed in the contract or any accompanying terms. There is no clause that authorizes Citibank to apply disputed credits to the Flex Loan balance, particularly in a manner that causes an increase in the monthly payment and results in additional interest charges. This misapplication appears to be a predatory practice intended to increase the cost of my loan without any basis in our agreed terms. 



Given these facts, Citibanks explanation fails to address the following : The exact calculation that led to a monthly payment of more than {$270.00} when no additional charges were made. 

The reason for applying credits, which should have been reflected in the standard purchase balance, to the XXXX XXXX balance. 

An explanation for why this practice is not outlined in the contract disclosure. 



I respectfully request that the CFPB review this matter further and intervene as necessary to ensure that Citibank adheres to its contractual obligations and does not engage in practices that result in unauthorized additional interest charges and payment increases. 
Even the current statement has an amount has a higher monthly payment than the agreed upon monthly payment in the terms of the contract. NO NEW TRANSACTIONS have been made on this account since the flex loan was opened on XX/XX/XXXX Citi is violating the terms of their loan and monthly payments. than the agreed upon monthly Citi flex loan amount. There should be no changes in the amount per month for the entire term as long as NO transactions were made. This was stated by citi in the previous response. 


Thank you for your time and attention to this matter. I look forward to your prompt response and any further instructions you might have regarding this complaint. 



Sincerely, XXXX XXXX Enclosures : Copies of account statements ( XX/XX/XXXX through XX/XX/XXXX ) and previous correspondence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation