Consumer complaint received 2019-04-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: IL

Complaint narrative:
XXXX XXXX XXXX Loan number XXXX XXXX XXXX XXXX XXXX XXXX XXXX , IL XXXX Good morning, My name is XXXX XXXX and I am XXXX XXXX 's fiance. We're filing this complaint, today, because there are a number of very serious issues with the loan modification that was done for us by Nationstar Mortgage - now Mr. Cooper. 

Before getting into the history of my account with mr. Cooper, I'd like to outline a number of issues that are extremely troubling and a basis for legal action - - in XXXX we were sent paperwork on hamp letterhead, outlining a Tier-2 hamp modification - neither XXXX XXXX or XXXX XXXX can find this modification OR our modified loan - neither XXXX XXXX or XXXX XXXX are listed on any legal motions that we received from mr. Cooper - the entity listed as the investor on the motions is XXXX XXXX XXXX - we never received a mr. Cooper signed copy of the alleged hamp modification It is clear that mr. Cooper has acted with malice and fraudulence regarding - the misrepresentation of the modification itself, the fact that they've ensured this loan to it's full value ( insurance fraud ), that mr. Cooper has committed countless respa and federal compliance violations. Most egregiously - the XXXX modification play XXXX loan at almost 150 % loan-to-value. Neither HUD NOR Federal lending guidelines would ever allow that we are submitting this last complaint to you, in the hopes that these matters will escalate this to a pointed that brings mr. Cooper to the table to resolve things. If we can not accomplish this task, we've already identified legal counsel and will retain them and begin filingmotions, with the hope that they will be shortly followed by indictments We purchased our home in XXXX and refinanced in XXXX. At the time when we refinanced, we paid {$150000.00}. We were doing fine, until XXXX when a series of unfortunate happenings occurred. Nationstar was happy to assist us and the attached paperwork is the result of their work. 



As you can see, in the modification documents, the POST modification Principal Balance amount is {$190000.00}. they took all of our past due payments, the interest, late fees and legal fees and simply added them to the principal balance. This put us at roughly 150 % loan to value. Which, is against Federal and HAMP guidelines. 



I'd like to ask you to look further at the documents and you'll see that this is 'titled ' as a HAMP Modification. However, when I spoke with a representative at Mr. Cooper, on the XXXX, we were informed that our modification was, indeed an in-house Tier 2 modification. These are some very alarming and disturbing issues. 



The current value of our home is roughly {$120000.00} and Mr. Cooper is refusing to assist us, as my fiance has been on standby from his construction work since last XXXX. He's about to go back to work next week and we have more than enough disposable income to resolve this issue and get back to the good faith payments. 



We're asking that you assist us with resolving this matter amicably and to the best of our interest. What we're looking for is a proper loan modification - with the past due payments recapitalized into the remaining 37 years of the note, as well as, a Current Market Value appraisal of our home, so we will be paying a fair market  value. 



You can reach out to me at XXXX or my fianc at XXXX who is on the note I'm on title, any time. Thank you and we appreciate your assistance with this matter!

Company response to consumer: Closed with explanation