Consumer complaint received 2025-09-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Demand Letter Cashier for Check serial XXXX and Remaining balance account ending in XXXX. 
I was getting phone calls from XXXX XXXX about my business account XXXX XXXX XXXX account number XXXX around mid of XX/XX/XXXX. I thought it was marketing calls about credit card processing machines and I ignored her calls. She didnt disclaim that I had issues with my account, and I needed to stop by the branch. They said they cant disclaim anything on the phone. I created the business account online, and I had no issues doing so. She told me there were errors in the account and then they closed my account because I didnt come to the branch. They closed it due to XXXX fraud on my account, and I had no fraud on my account. Not of this made any sense. They did not explain what the fraud was and could not reissue a cashier check but told me to wait 90 days which is XX/XX/XXXX, or take out a bond with a bond fee of {$1200.00}. I am not paying a fee to get my money from the account they wrongfully closed. I am the CEO of the business, and you can verify that with documentation. 
When I went to the branch on XX/XX/XXXX she said she was escalating the matter and never told me to who she was escalating it to. Then I came a few days later to follow up, and she didnt want to talk to me. That point they closed my personal checking account ending in XXXX which has my {$260.00} and my other business account XXXX XXXX XXXX which was overdraft. They also closed my visa card XXXX XX/XX/XXXX. That XXXX dollars was all that I had because part of that money I borrowed from cash advance Creditone credit card {$400.00} and liquidated {$260.00} from my cryptocurrency portfolio. They took all my money and had no explanation of why they are closing my accounts. I found out that they closed my accounts because I couldn't see them in the Wells Fargo app. XXXX of the representatives in the same branch as XXXX XXXX said they closed my accounts and had no explanation. 
I never got mail on any information on why they closed my accounts before or after they closed my accounts. When they closed my XXXX XXXX XXXX I had a balance of {$84000.00} and they said they mailed a cashier check. I waited almost XXXX month. On XX/XX/XXXX I went to a different branch on XXXX XXXX in XXXX XXXX to put a stop on that cashier check. Check number XXXX serial XXXX. I have not paid any of my cards and all my cards are late. My credit is affected by this dramatically. I put the rent for my apartment on my card before they were going to issue XXXX day notice. I have almost maxed out all my cards. My mortgage is late, and I can not pay it because I did not get my cashier check. I checked my XXXX XXXX home address and checked my business address mailbox and did not get any checks. Neither did I get any information on why they closed my accounts. 
The help of employees in branch XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX was completely dissatisfying. XXXX XXXX has terrible customer service, and she did not explain any reason why the account was closed and because of what type of fraud occurred. I told her I was the business owner, and she did not care about all the problems I was having because I did not have my funds available. I had made a complaint to XXXX with reference number XXXX to XXXX. If I dont get my money soon I will be evicted from my apartment, my mortgage will have foreclosed, and my business will be closed. All my cards are late, and credit card companies are starting to call me and text me. My credit is going down because all of them have to report late payments to credit bureaus. Luckly I have paid off my car and I dont need to worry about repo from the bank. Also, I was able to pay my rent using my Hot Birdy Chicken XXXX from Wells Fargo and I dont have to be worried about being homeless. My health has not been well as I have XXXX from the stress Wells Fargo put me through. 
Till today I have no idea of the error that was made when creating my XXXX account XXXX XXXX XXXX online. XXXX XXXX said it was an error and on account it showed it was XXXX fraud on my account. I also have no idea of what type of fraud happened to any of my accounts and why they closed my business account XXXX XXXX XXXX XX/XX/XXXX and they closed my other XXXX accounts XX/XX/XXXX. 
The amount of stress is at large, and I demand answer on where my remaining balance for my personal checking account is ending in XXXX which was about {$260.00} and my cashier check for amount of {$84000.00} for my business account XXXX XXXX XXXX. Since the amount is large I will have to consult attorney to take pursuit legal actions against XXXX XXXX branch and Wells Fargo itself. I also will submit this letter to regulators CFPB, OCC, FDIC, XXXX and state banking regulators. I have given the bank XXXX month as of today XX/XX/XXXX, to give me answers on where my money is and unfortunately have not received any answers. Unfortunately, I can not wait any longer and I have to create a lawsuit for professional negligence from the branch XXXX XXXX XXXX and Wells Fargo. I will find an attorney and take legal action for their professional negligence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief