Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem making or receiving payments
Company: GOLDMAN SACHS BANK USA
State: TX

Complaint narrative:
I am filing a formal complaint against Goldman Sachs Bank USA for wrongfully declining a legitimate, authorized ACH payment, fabricating excuses about " unanswered alerts, '' and violating federal electronic transfer laws, which has exposed me to financial harm. XXXX. Facts of the Case : On XX/XX/scrub> 2026, I initiated a manual payment of {$3000.00} from my Marcus Savings account to my Bank XXXX XXXX credit card. My Marcus account had an available, cleared balance of over {$7000.00} at the time of the transaction. Furthermore, this specific Bank XXXX XXXX credit card has been fully verified and paid from this exact Marcus account seamlessly for the past XXXX years. XXXX. Wrongful Dishonor and Deceptive Excuses : Despite sufficient funds and a XXXX established payment history, Goldman Sachs arbitrarily declined the transfer. When I contacted their customer service ( call recorded ), the representative falsely claimed they sent a text message/call that I did not answer. I received no such alerts. The representative eventually admitted the funds were available and clear, proving the decline was a unilateral, erroneous system failure masquerading as " security. '' A bank can not arbitrarily block a payment to a XXXX established payee, fail to contact the consumer, and then blame the consumer for the system 's failure. XXXX. Federal Law and Regulatory Violations : Electronic Fund Transfer Act ( XXXX ) / 15 U.S. CXXXXe XXXX : Under the XXXX, a financial institution is strictly liable for all damages proximately caused by its failure to make an electronic fund transfer in accordance with the terms and conditions of an account, in the correct amount or in a timely manner when properly instructed by the consumer, provided the consumer has sufficient funds. XXXX XXXX ( Wrongful Dishonor ) : Goldman Sachs wrongfully dishonored an authorized item despite having sufficient available funds, exposing me to potential late fees, interest penalties, and credit damage at Bank of XXXX XXXX XXXX : Fabricating a " security flag '' and lying about sending notifications to cover up a backend payment processing failure is a deceptive practice. Desired Resolution : Because Goldman Sachss negligence directly jeopardized my credit standing and forced me to spend hours untangling a chained banking failure, I demand : {$1000.00} in compensatory damages for the time spent, mental distress, and exposure to third-party penalties caused by your XXXX violation XXXX An official Letter of Error/Apology stating that the returned payment of {$3000.00} was 100 % the fault of Goldman Sachs , which I can provide to Bank of XXXX to waive any potential returned payment fees or interest. The immediate whitelisting of this Bank XXXX XXXX account so this never happens again.Because Goldman Sachss negligence directly jeopardized my credit standing and forced me to spend hours untangling a chained banking failure, I demand : {$1000.00} in compensatory damages for the time spent, mental distress, and exposure to third-party penalties caused by your XXXX violation XXXX An official Letter of Error/Apology stating that the returned payment of {$3000.00} was 100 % the fault of Goldman Sachs , which I can provide to Bank of XXXX to waive any potential returned payment fees or interest. The immediate whitelisting of this Bank XXXX XXXX account so this never happens again.

Company response to consumer: Closed with explanation