Consumer complaint received 2025-07-21 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Revolut Technologies Inc.
State: FL

Complaint narrative:
In summary, even though I never activated a Revolut account, used their services, had any balance in an account, or conducted any financial transactions, Revolut is refusing to erase my personal data. This includes my SSN, my address, my likeness, my IDs, and more. Revolut refuses to erase my data, refuses to disclose which data will be retained and for how long, and refuses to cite a legal authority for doing so. Revolut has provided XXXX customer service on this issue, refused to answer any questions, refused to give me any answers that are not copied and pasted, and has told me just complain to my " local data protection authority '' if I am not satisfied. 

XX/XX/year> : I attempt to open a Revolut account. I enter in personal details for verification to include my SSN and IDs. I was unable to activate the account despite multiple attempts. Revolut claims they were unable to verify my data. I close my account without it being activated. I never activated my account, had any balance, or conducted any financial transactions. 

XX/XX/year> : I contact the XXXX for Revolut ( XXXX ) with the above information. I request my data be erased. I request to know, if they refuse to erase my data, what info they will be retaining and the statuatory authority under which they will do so. 

XX/XX/year> : I receive the following information from Revolut via email " Revolut Support case number : XXXX Hi Thank you for reaching out to Revolut 's Data protection team. Your Revolut personal account connected to this email address is already successfully terminatedand your data erasure request has been noted. In order to meet the relevant regulatory requirements we need to retain the accounts ' data. We will keep records after account termination for the period prescribed by applicable laws. Therefore, we can assure you that your personal data will be held safely and securely until it is erased. Thank you for your understanding. Kind regards, XXXX '' XX/XX/year> : I send the following response to Revolut : " Hello XXXX, Thank you for this response. Your answer, however, is not acceptable. You have copied and pasted an answer that is sent to any person making a request. I ask that you review my case individually and provide a detailed, personalized response. What I asked was that my data be erased immediately. I attempted to open a U.S. Revolut account, but it was never verified and no transactions or account activity ever occurred. I was informed I could not use your services. As such, I am requesting full deletion of all personal data associated with my account, including ID documentation, under your U.S. privacy policy and applicable data protection laws. As there was no verified account or financial activity, there is no legal or regulatory justification for retaining my data. Please confirm in writing that my information has been fully deleted, or specify exactly what data you are retaining and for what statutory reason. Again, there is no legal reason why you would need to keep my data, so you must specify 1 ) which data you are retaining and XXXX ) the statutory authority under which you are doing so Thank you '' XX/XX/year> : I receive the following response from Revolut : " Hi, Thank you for your follow up. We have no further information to provide in relation to your data erasure request. We have complied with our disclosure obligations under relevant data protection laws. If youre unhappy with how weve handled your request you can complain to your local data protection authority. Kind regards, XXXX '' As you can see from the above, Revolut has refused to provide any information or respond to my request. There can be no legal basis to keep this information as I never used their services or even had an active account. I hope this complaint can serve as a warning to others.

Company response to consumer: Closed with explanation