Consumer complaint received 2025-04-20 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Charged fees or interest you didn't expect — 
Company: CCF Intermediate Holdings LLC
State: NV

Complaint narrative:
on or about XX/XX/year> i initiated a action to procure title loan asked for XXXX loan and mentioned or utilized my auto title as collateral for said loan which was to be completed online. did not happen and i was advised to come to the store to finish loan. as i was there somethings were beginning to seem off and i began research on the lender TitleMax in which i found several negative and non-professional actions being taken against the company and or it's lending practices and treatments relating to loans given excessive fees, predatory lending tactics etc..... unfair and deceptive trade tactics. no truth in lending. 
agent appeared unphased by my question and acted as if she never heard of any of it said it was the past not to worry. so everything seemed to be going fine my father is with me at the store, then it was approved at almost completed then she said something was wrong with the application and the loan everything we have to start over after like 1hr and half of waiting when i asked what the problem she said nothing have to do it all over again i said why, oh something wrong it's fine ill handle it then she did a completely new application on her own which i never seen assisted with nothing in my name then we re-did every process previously done including inspection, then about a hr later she said it's almost done so they approve or give me a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  in excellent condition not the loan requested but they took my title and everything as soon as i came in not upon mutual agreement also there was no clarity or explanation just done here. so as a military dependant of a veteran XXXX XXXX XXXX XXXX  retired who's name is also on the title the APR was not to double past 38 % or no loan at all is prohibited by MLA regulations, also to be evasive and attempt to procure my car under false pretenses for XXXX XXXX XXXX XXXX after you've already been mandated to cease and desist such actions and predatory practices, is basically no regard for fair lending and trade practices and according to recent documents loans that are given based on any of these repeat offender actions and behaviors by this company are not valid and are in fact further actions which are not sanctioned and are to be invalidated per terms of the current court orders in place. so upon seeing the APR 263.88 % and the underlying actions and whole process i immediately filed with the XXXX XXXX XXXX  next day with complaint for mediation and the response from the company was elusive, and not acknowledging the actions or accusations but shifting the situation attempting to say my dad is not a veteran and i'm not a dependant under the MLA act is absurd and the fact i had no participation at all in the second application done by the employee solely without my input pretty sure the military borrower section was not checked as well as whatever else might have been altered to procure my vehicle under false pretenses so i asked for certain things to be done and wanted the loan revocked all actions with my title ceased and anything to do with titlemax canceled and per the courts order due to the continued negative and unlawful actions whatever was used to fund the loan with ill intent is forfeited as consequential for attempted bad trade practices and prohibited actions done to consumer. with ultimate end game to take my vehicle regardless of anything in would do based on previous actions using the same tactics and procedures which are per court order prohibited. didnt recieve anything butb the one peice of paper when i left showing the outrageousness of the entire process.

Company response to consumer: Closed with explanation