Consumer complaint received 2025-04-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: TX

Complaint narrative:
XXXXAccording to Discover credit card charged for XXXX telophone # XXXX XXXX XXXX service.\n\nI am a US Citizenship who retired in XXXX  when I was XXXX  years old and decided to live in XXXX  but still come back to US every year.XXXX XXXX , I came to US  on XXXX   with multiple city flights ticket by XXXX  XXXX  ;  I left US to XXXX  on XXXX XXXX XXXX XXXX. The copy of the ticket as attachment XXXX, below\n\nOn the date of XXXX  , I went to XXXX  shop to buy a prepaid sim card at the location on XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX  . The sim card was number XXXX XXXX XXXX for $ XXXX for a month, paid by Discover Card # XXXX XXXX XXXX XXXXWhile I was in the shop and waiting for the saleman to activate the sim card to my phone , we were talking a few minutes about I was a vistor from XXXX  and will stay in US for a month , need a survice a month only. I was bought sim cards from this shop  on the years before last year and had no problem.  The saleman gave me a paper after finished  the activation and while I was walking to go out of the shop the saleman asked me again about the payment after;  I was answered him again that NO ,  I was a visitor and will stay in US a month only and  left the shop. I didn't read and pay no attention to the paper and I lost that paper later.\n\nI left US. on XXXX XXXX XXXX   from XXXX  XXXX  to XXXX. My Discover credit card was with me at all time. I was back in XXXX  on XXXX XXXX XXXXOn XXXX XXXX XXXX   I was found that I  receieved a bill from Discover Card for XXXX service for the month of XXXX XXXX XXXX I diputed the charge with Discover Card online on XXXX XXXX XXXX . I thought that the investigation of Discover Card will solve everything. On XXXX XXXX XXXX. I was found that I received a bill from Discover Card for XXXX  survice on XXXX XXXX XXXX. I disputed the charge on XXXX XXXXI started to pay for international phone call from XXXX  to Discover Card and XXXX  in US to ask why the charge was valid ; the answered was I authorized XXXX  for recurring billing.\n\nI paid for international called to Discover Card and XXXX  started on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. to explain the fact to solve the problem.  The details as attachment XXXX XXXX XXXX XXXX XXXX XXXX ; I talked to XXXX officer at XXXX XXXX. to asked XXXX to check the survice of the phone # of XXXX XXXX XXXX ; The result was the last day of the survice of  # XXXX  XXXX XXXX   was on XXXX XXXX XXXX XXXX;  then XXXX  canceled the recurring billing and closed the account. I also asked XXXX to return money of XXXX XXXX XXXX  XXXX XXXX XXXX  to Discover Card and I also asked for the confirmation number of closing the account and to return money to Discover Card. The officer of XXXX said that I will receive the confirmation number at the end of conversation and/or by my e-mail address but I didn't receive any confirmation number after that.\n\nOn the same day XXXX XXXX XXXX , I called Discover Card at XXXX XXXX. after I finished talking to XXXX XXXX to give the information of the last day of XXXX  survice  of phone # XXXX XXXX XXXX   was on XXXX XXXX. I asked Discover Card account manager to contact and investigate XXXX to get the money back .\n\nFrom XXXX XXXX XXXX XXXX XXXX ; I made internation phone called to Discover Card and XXXX many times , the details as attachment XXXX  , to explain what was happened and told the same story again and again to many account manager of Discover Card ,the last 2 of the account manager was from fraud department and from financial department. \n\nBut unfortunately Discover Card investigation resulted of XXXX  charged for XXXX XXXX XXXX XXXX XXXX XXXX were valid. The reason was I authorized the recurring billing, and kept sending me the bill of the charged plus late fee and interest as attachment XXXX, The details of disputed of both charges as attachment XXXX, One of Discover card mail informed me that my account could be reported to credit bureaus; attachment XXXXI was a Discover credit card customer for 12-13 years without any problem to pay all bills from started. \n\nThe last time I called Discover card was on XXXX but my issue still the same."

Company response to consumer: Closed with explanation