Consumer complaint received 2025-06-05 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: LA

Complaint narrative:
I have been working with XXXX XXXX, NewRez and XXXX XXXX XXXX XXXX XXXX XXXX for the past XXXX months to resolve an issue where XXXX ( third party to NewRez and XXXX XXXX XXXX XXXX XXXX ) sent funds from my escrow account for an entire parcel on which my condo sits. This amounts to XXXX separate properties on XXXX parcel. I am responsible for my escrow on my condo only. However, I am being held responsible for XXXX other properties because of the way the check was issued from XXXX. I am seeking the refund to my escrow, until this is resolved I can not received a corrected 1098 to file my federal and state taxes, my loan note has been inflated to cover the negative balance in my account. All of which is an error from the banking/servicing agents. 

Notice of Errors was emailed on XX/XX/XXXX and XX/XX/XXXX Parcel : XXXX Tax Notice : XXXX XX/XX/XXXX Receipt # XXXX Check # XXXX Check Amount : {$17000.00} XX/XX/XXXX Overpayment Refunded : {$13000.00} Remaining Balance : {$3500.00} Applied to : Notice # XXXX XXXX XXXX XXXX {$380.00} XXXX XXXX XXXX XXXX, XXXX XXXX {$820.00} XXXX XXXX XXXX XXXX XXXX, XXXX {$1200.00} XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX {$380.00} XXXX XXXX XXXX XXXX, XXXX {$380.00} XXXXXXXX XXXX  XXXX XXXX XXXX XXXX, XXXX {$380.00} NewRez Total Refund Due : {$3100.00} for misappropriation of funds withdrawn from my escrow, and paid on property I do not own. 

I am not responsible to pay taxes on property I do not own from my mortgage escrow account. 
Check XXXX was fully funded from my escrow account, and should not applied to the XXXX other properties. 


Payment History related to account XXXX from XX/XX/XXXX to XX/XX/XXXX. 
Transaction Date Transaction Amount Due Date Description Principal Amount Interest Amount Escrow Amount Late Charge Amount Principal Balance Escrow Balance XX/XX/XXXX {$13000.00} XX/XX/XXXX Tax Refund No Report {$00.00} {$00.00} {$13000.00} {$00.00} {$25000.00} - {$3000.00} XX/XX/XXXX {$44.00} XX/XX/XXXX Principal Only Payment {$44.00} {$00.00} {$00.00} {$00.00} {$25000.00} - {$16000.00} XX/XX/XXXX {$750.00} XX/XX/XXXX Regular Payment with Adjust {$620.00} {$90.00} {$44.00} {$00.00} {$25000.00} - {$16000.00} XX/XX/XXXX {$62.00} XX/XX/XXXX Escrow Only Payment {$00.00} {$00.00} {$62.00} {$00.00} {$25000.00} - {$16000.00} XX/XX/XXXX {$62.00} XX/XX/XXXX Tax Refund No Report {$00.00} {$00.00} {$62.00} {$00.00} {$25000.00} - {$16000.00} XX/XX/XXXX {$44.00} XX/XX/XXXX Principal Only Payment {$44.00} {$00.00} {$00.00} {$00.00} {$25000.00} - {$16000.00} XX/XX/XXXX {$750.00} XX/XX/XXXX Regular Payment with Adjust {$610.00} {$92.00} {$44.00} {$00.00} {$26000.00} - {$16000.00} XX/XX/XXXX {$44.00} XX/XX/XXXX Principal Only Payment {$44.00} {$00.00} {$00.00} {$00.00} {$26000.00} - {$17000.00} XX/XX/XXXX {$750.00} XX/XX/XXXX Regular Payment with Adjust {$610.00} {$94.00} {$44.00} {$00.00} {$26000.00} - {$17000.00} XX/XX/XXXX {$44.00} XX/XX/XXXX Principal Only Payment {$44.00} {$00.00} {$00.00} {$00.00} {$27000.00} - {$17000.00} XX/XX/XXXX {$750.00} XX/XX/XXXX Regular Payment with Adjust {$610.00} {$97.00} {$44.00} {$00.00} {$27000.00} - {$17000.00} XX/XX/XXXX - {$17000.00} XX/XX/XXXX Tax Bill XXXX Disbursement {$00.00} {$00.00} - {$17000.00} {$00.00} {$27000.00} - {$17000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation