Consumer complaint received 2025-04-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: The CBE Group, Inc.
State: GA

Complaint narrative:
Overcharging and Unauthorized Charges Truth in Billing Act ( XXXX XXXX XXXX ) Fair Credit Billing Act ( XXXX ), XXXX XXXX. XXXX Despite numerous attempts to access detailed billing statements through XXXX 's online portal, access was consistently denied. XXXX 's refusal to provide paper billing statements or alternative means to review charges impeded our ability to verify and contest alleged overcharges. This lack of transparency violates the Truth in Billing Act, which mandates clear and accurate billing information. Furthermore, under the FCBA, consumers have the right to dispute billing errors and receive timely resolutions. 

Failure to Deliver Contracted Services Telecommunications Act of XXXX, XXXX XXXX. XXXX ( b ) The persistent inability to access our account online, despite repeated assurances and escalations to higher support teams, constitutes a failure to deliver the contracted service of account management access. This failure hindered our capacity to manage the account effectively and verify charges, representing a breach of the service agreement. 

Improper Equipment Billing Federal Trade Commission Act ( XXXX XXXX. XXXX ( a ) ) On XX/XX/XXXX, we purchased a XXXX XXXX router for {$350.00}, which remained unused and unactivated until its return on XX/XX/XXXX. Despite not utilizing the device or associated services, monthly charges of {$99.00} were applied from XXXX through XX/XX/XXXX. The imposition of these charges for unused services and equipment is deceptive and violates the FTC Act 's prohibition against unfair billing practices. 

Unfair Debt Collection Practices Fair Debt Collection Practices Act ( FDCPA ), XXXX XXXX. XXXX Following the confirmed closure of our account with a XXXX balance on XX/XX/XXXX, we were contacted by XXXX XXXX XXXX XXXX, and subsequently by CBE Group, demanding payment of {$610.00}. These collection attempts, despite the absence of a legitimate debt and failure to provide requested documentation, violate the FDCPA 's provisions against unfair debt collection practices. 

Timeline of Key Events : XX/XX/XXXX : Contract initiation with XXXX XXXX, including procurement of an XXXX XXXX and an XXXX. 

Immediate issues with online account access ; informed that paper billing was unavailable for business accounts. 

XX/XX/XXXX XX/XX/XXXX : Numerous attempts to resolve online access issues through customer service ; issues escalated multiple times without resolution. 

Repeated requests for detailed billing statements and customer service logs were denied. 

XX/XX/XXXX : Purchase of XXXX XXXX router for {$350.00} ; device remained unused and unactivated. 

XXXX XX/XX/XXXX : Monthly charges of {$99.00} applied for the unactivated router. 

XX/XX/XXXX : In-person visit to XXXX store XXXX returned the unused router and paid the outstanding balance of {$350.00}. 

XXXX confirmed that the account balance was XXXX, and the account was closed. 

XX/XX/XXXX XX/XX/XXXX : Contacted by XXXX XXXX XXXX XXXX, and CBE Group, demanding payment of {$610.00}. 

Disputed the claims and requested detailed billing documentation and customer service logs; received insufficient and unclear documentation.

Company response to consumer: Closed with non-monetary relief