Consumer complaint received 2024-11-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) From : XXXX XXXX XXXX XXXX Email XXXX XXXX Phone : XXXX Date : XX/XX/year> Complaint Summary : I am filing a complaint against Experian for failing to meet the Fair Credit Reporting Act ( FCRA ) standards in handling my credit dispute. On XX/XX/year>, I mailed a certified, handwritten dispute letter to Experian, requesting an investigation and deletion of inaccurate information reported by several creditors. Despite this effort, Experian has continued to report misleading, unverifiable, and damaging information on my credit file, violating federal law and harming my credit profile. 

Specific Issues and FCRA Violations : Failure to Conduct an Adequate Investigation ( 15 U.S.C. 1681i ( a ) ) : Experian is legally required to investigate disputed information upon receiving a consumer complaint. Despite my certified mail dispute, Experian has not conducted a thorough investigation or required each creditor to provide sufficient verification of the reported information. The ongoing reporting of unverifiable data fails to meet FCRA accuracy standards.

Failure to Delete Unverifiable Information ( 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ) : Under FCRA, Experian is obligated to delete or correct any information that can not be verified. Instead, Experian verified this information without requiring legally acceptable evidence from the creditors. This verification process does not satisfy FCRA standards, as the furnishers did not provide adequate documentation to verify accuracy, making this continued reporting unjustifiable. 

Specific FCRA Violations by Each Creditor : XXXX XXXX : This account inaccurately reports a past-due balance on an account that was charged off, misleadingly implying an active delinquency. This violates 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), which requires accurate reporting by furnishers and forbids misleading representations. 

XXXX : XXXX has failed to supply sufficient documentation supporting the past-due balance it reports. This lack of verification violates 15 U.S.C. 1681i ( a ) ( 5 ) ( A ), as the FCRA requires deletion of unverifiable information. 

XXXX : This account is inaccurately reported with a paid from collateral comment, which misrepresents the accounts status. Such inaccuracies violate 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), which requires only accurate information to be reported. 

XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX has reported a closed, charged-off account each month as a recurring charge-off, implying an ongoing delinquency. This practice is inaccurate and unfairly affects my credit score, violating 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) by failing to represent the true status of the account. 

Inadequate Method of Verification ( MOV ) : In response to my dispute, Experian and these creditors have failed to provide an adequate method of verification ( MOV ) as required by FCRA. Each creditors response consisted of partial documentation or summaries that do not substantiate the accounts accuracy. Under 15 U.S.C. 1681i ( a ), Experian must delete any unverifiable information, yet it continues to report these accounts without acceptable verification.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation