Consumer complaint received 2025-12-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Struggling to pay your loan — 
Company: Regional Management Corporation
State: GA

Complaint narrative:
Complaint Against Regional Finance Company of Georgia, XXXX Failure to Provide Accounting, Amortization, and Proof of Enforceable Balance ________________________________________ Consumer Complaint Narrative I am submitting this complaint against Regional Finance Company of Georgia , XXXX regarding a personal loan they currently own and service. I am disputing the accuracy, accounting, and enforceability of the remaining balance they claim is owed. 

The creditor claims the remaining balance consists primarily of accrued interest and charges. However, despite my written demand, they have failed to provide a complete, itemized, and verifiable accounting supporting how this balance was calculated. 
________________________________________ Nature of the Dispute While the loan agreement allegedly states that payments are applied to interest prior to principal, this does not relieve the creditor of its obligation to demonstrate that : Interest was assessed only on outstanding principal Payments were applied accurately and in accordance with the contract No unauthorized fees, penalties, or improperly capitalized interest were added The remaining balance is mathematically correct and contractually authorized To date, the company has not provided : A full payment history showing allocation to principal, interest, and fees A complete amortization schedule reflecting daily or periodic principal balances Documentation explaining how the alleged payoff and past-due amounts were calculated Proof that the remaining balance represents lawful interest rather than penalties or accounting errors ________________________________________ Regulatory Concerns The companys failure to provide this information raises concerns under, but not limited to : Truth in Lending Act ( 15 U.S.C. 1638 ) failure to clearly and accurately disclose how the balance is calculated Fair Credit Reporting Act 1681g ( a ) ( 1 ) failure to disclose all information used to calculate the debt balance Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) attempting to collect or enforce a balance that has not been substantiated by proper accounting Without a transparent and verifiable accounting, the alleged balance remains unsubstantiated and disputed. 
________________________________________ Harm to Consumer Because the creditor has not validated the balance : I can not determine whether the amount claimed is accurate I am exposed to improper collection activity and potential credit reporting harm I am being asked to resolve a balance that has not been proven to be lawful or enforceable ________________________________________ Resolution Sought I am requesting that the CFPB require Regional Finance Company of Georgia XXXX XXXX to : XXXX. Provide a complete payment history and amortization schedule from loan origination through present XXXX. Fully substantiate how the alleged payoff and past-due amounts were calculated XXXX. Identify and justify any fees, penalties, or capitalized interest included in the balance XXXX. Correct or cease any collection or reporting activity until the balance is properly validated This complaint is not a refusal to pay, but a request for lawful verification and transparency before any further enforcement or collection occurs.

Company response to consumer: Closed with explanation