Consumer complaint received 2023-03-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: M&T BANK CORPORATION
State: PA

Complaint narrative:
This complaint is to prevent constant bad treatment from Peoples United Bank ( See Affidavit ) now M & T Bank. This is most importantly to ask the Federal Reserve Board, the Federal Reserve Examiners and Regulators, the Consumer Financial Protection Bureau in their powers and rights, to save me, my mortgage and my XXXX  against ongoing odious treatments, retaliations and further financial discrimination by M & T Bank and to provide relief of previous actions that caused me harm. ( See Affidavit ). 

In XXXX and XXXX I sought to diversify my business and acquire a mixed-use property for both living and performing business. Being concerned of a new lawsuit filed by the business property landlord I had and continued persecution in the area where I was conducting business, I contacted M & T Bank, which was my bank in college, to transfer service to their bank and apply for the commercial loan to modernize my business instruments in the brand-new location. 

Since XX/XX/XXXX, I have been going back and forth to the same M & T branch in XXXX XXXX where I resided at that time to extend the request. The branch manager managed to help me in different ways, however never been able to do anything for me or my business. I proceeded anyway to open an account in XX/XX/XXXX after I disbursed two checks of {$20000.00} and {$25000.00} to the landlords attorney in care of the landlords issue of non-payment to see if I could hold the previous place of business for a while amidst the transition to my new mixed-use property, but also followed my objective to apply the rest of my available fund to save and transfer the XXXX to my new designated place. 

In continuance of the search for that extra loan I revealed to the branch manager that I was closing on a mixed-use property in XXXX with a mortgage company, surprised, she insisted to give her the business, to bring my closing paper to her so she could help me with both getting the mortgage with M & T Bank and also increase my chance to get the extra loan with the bank to get instruments and improve the basement to back the payment of the loan with the business on premises. 

Since this was my idea to save the XXXX  from the eviction proceeding in the business previous address I agreed and brought her my closing documents. 

While processing the mortgage documents, she realized and revealed to me not to be surprised that M & T was finalizing acquiring Peoples United bank as well that the accounts I open with M & T can be merged so that everything can be in one place. She offered me a credit card for the business and made me speak to another M & T representative that does SBA 7A loans to help me with the business part. 

I did everything to get the fund I needed to back the mortgage as it was promised with the bakery on premises at my new mixed-use property, however little I expected, they took the mortgage, and months, after back and forth, rejected the business loan request by their underwriter ( see Affidavit ). 

Now that I completely moved through a business eviction process known by both M & T and Peoples United Bank ( see Affidavit ), M & T wanted nothing to do with me. As described in the attached Affidavit, M & T is registering my late payments and continues to act ominously to make me lose my assets. My XXXX has been making bread for 48 years in XXXX XXXX, New York. XXXX XXXX XXXX XXXX XXXX XXXX XXXX is capable to pay the mortgage, yet after taking my mortgage and my mortgage services, M & T pretextually keeps me at bay, prefatorily accuse me of employee abuse ( see letter ), closed all my personal and business accounts including my credit cards, menaced me of adverse means if I go to their branches, they request no contact except online, while they keep processing my mortgage payments with lapse of time and predicament, they expect one day I will financially collapse because I will have no bakery to back my mortgage.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation