Consumer complaint received 2026-06-07 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CAINE & WEINER COMPANY, INC.
State: MO

Complaint narrative:
To : All Credit Bureaus and Potential Creditors From : XXXX XX/XX/XXXX SUBJECT : Collection/Write Off from {$300.00} XXXX Dispute Thank you for the opportunity to comment regarding unfair and unethical collection dispute regarding a {$300.00} cancellation fee assessed by XXXX and now reported by Caine & Weiner XXXX To be clear, I do not now or have I ever owed XXXX {$300.00}. As you can see, from the communication with XXXX XXXX XXXX, I disputed these charges and XXXX XXXX agreed with me and refunded the {$300.00} credit card charge to my account in XX/XX/XXXX. I was under the impression that the matter was closed until XX/XX/XXXX when the collection hit my credit report. At no time did I receive any correspondence from either XXXX or Caine & Weiner. In fact, in XX/XX/XXXX I called Caine & Weiner and requested to see any/all documentation regarding their collection efforts. As of today, I have not received the requested documentation. At this time, I consider these efforts to be an abusive and harassing attempt to harm my credit for a ridiculous cancellation charge that I have already successfully disputed with XXXX XXXX XXXX. Please see my letter to XXXX XXXX XXXX below : Thank you for the opportunity to respond to the erroneous and deceptive business practices of the XXXX company in regard to the {$300.00} Cancellation Fee that they are attempting to charge me. Please allow me to set the record straight. In the XXXX XXXX email to XXXX XXXX, XXXX XXXX alleges that The customer agreed to and authorized the charge on XX/XX/XXXX in the amount of {$300.00}. The charge is the cancellation fee. At no time did I ever cancel a delivery with XXXX. In fact, it was XXXX that cancelled not once, but twice. The first time XXXX cancelled the delivery was on the date of the agreed upon delivery : Friday, XX/XX/XXXX. They claimed that the weather prevented the delivery. Weather delays are understandable. However, they did not notify me of the cancellation until after XXXX on XX/XX/XXXX. I was very displeased at their late notification as I had scheduled movers to assist me and I could not cancel or reschedule without incurring a fee. I spoke to XXXX on XX/XX/XXXX and requested delivery for XX/XX/XXXX. I was told that didnt work weekends under any circumstances. I then requested the next available delivery and was scheduled for the following Monday XX/XX/XXXX. Since I had movers scheduled for Saturday XX/XX/XXXX, I rented a XXXX truck and made the best of a inconvenient situation. However, the truck only fit my large pieces of furniture and I was still counting on XXXX delivering on Monday so that I could finish my move. On Monday morning, I was contacted by the XXXX driver. From the very beginning he seemed annoyed that he couldnt locate my house or the location to drop the XXXX. After providing directions, I met the driver behind my house and showed him the location to that I had agreed upon with XXXX when I initially reserved the XXXX in XXXX. The driver immediately became defensive and angry. I cant drop anything here. I asked why and he stated that the area didnt meet their ( XXXX ) criteria and I should have known that because the info is in the rental agreement. I attempted to explain that I had gone over the layout with XXXX associate when I placed the order. I even had the associate look up my house on XXXX XXXX so she could confirm that the area was adequate. He cut me off in mid-sentence, mumbled something under his breath, walked to his truck and drove away. I never cancelled the delivery. The driver chose not to deliver. I have enclosed a photo of the area in question which now has a 20 yard dumpster in the back yard. Apparently, the dumpster company can deliver a 20 yard dumpster ( which is about the same exterior dimensions as a XXXX container ) but XXXX cant deliver their containers to the same address? An hour later, a person from XXXX called me, spoke over me, offered no explanation, and threatened to charge me a cancellation fee. I was never told why the driver decided not to deliver the XXXX. I filed a dispute with XXXX for inconvenience and extra expense that I incurred due to their incompetence. On XX/XX/XXXX, XXXX rejected my request and stated that there was insufficient room at the location I selected. Their criteria is 12 feet wide, 15 high, and 40 feet deep. The attached photo shows the location which is approximately 30 feet wide, unlimited feet high ( zero overhead obstructions ), and 60 feet deep. Again, the photo shows a 20 yard dumpster placed on the property. A large roll off dumpster can be placed, but not XXXX? This experience has been very unpleasant for no good reason. Because of XXXX poor planning and horrible communication, I had hundreds of dollars in additional expenses over and above what I agreed to with XXXX. To me it is shocking that XXXX cancelled twice and offered not even a simple apology. There driver was extremely rude and unprofessional. Now to make matters worse, they want to charge me a {$300.00} cancellation fee for something that is not my fault. I can only state again, I NEVER cancelled the order with XXXX. In fact, I planned my move counting on XXXX and failed to hold up their part of the agreement. If XXXX was an honorable company, they would recognize their mistakes and reverse this unfair charge. In closing, I have been a loyal XXXX XXXX XXXX cardholder for over 15 years. I spent over {$160000.00} on my XXXX XXXX XXXX card in XXXX. My average monthly spend was about {$13000.00}. I am hopeful that XXXX XXXX XXXX will support me and reverse these very unfair charges. That is the only way that XXXX will change their unfair and incompetent business practices. I have worked very hard to have an exemplary credit history. This collection attempt is immoral and unethical. In essence I am being unfairly punished for a bogus cancellation fee that I have successfully disputed with XXXX XXXX XXXX. This blemish on my otherwise solid credit history should be removed. Sincerely, XXXX

Company response to consumer: Closed with non-monetary relief