Consumer complaint received 2024-06-14 00:00:00
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Problem with a check written from your prepaid card account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
Bank of America has lied to me more then ice for a couple years now Im missing XXXX as well as XXXX there are 2 claims and or investigations with Bank of America surrounding these funds iv been giving the run around they just told me XX/XX/XXXX and or XX/XX/XXXX that a reconsideration was put in for my account I called today to find out that they have lied to me about putting in a reconsideration but Im confused because iv been checking on these funds from the day I resubmitted the amounts in question iv been told that they were pending and that it has only been 29 days now I call today and am told that a reconsideration was never put in for neither amount but how is that true when I just went through a fax war with them they called XX/XX/XXXX XXXX and asked me to send in my information I did that the same day waited till XX/XX/XXXX and was told my investigation was closed due to lack of information saying my identification had not arrived in their fax which I knew was a fib because agents told me that it was in their system before I called to check in on it again I dont think its ok to have people waiting on something thats not coming iv had this issue last year when they told me that my check for the XXXX amd XXXX was being mailed to me I waited 2 weeks to find out. That it was never coming at all and that 2 to 3 different agents had this miscommunication how could that be if this is a legitimate buisness my identity had been stolen took me a few years since COVID to get my life back they released XXXX the month of XXXX or XXXX of XXXX confused me because why would they put XXXX different check claims into one I called them to ask about it and to ask if it was ok to touch I was told yes but by them doing that I thought it was these 2 amounts for the XXXX and the XXXX iv been fighting with them and complying with the documents they ask of me I never had a chance to touch this money at all and this has gone beyond its limit for resolution with the run around waits miscommunication and neglect against me personally and my account but before all of this the bank pointed the finger at the unemployment department stating that they had no information on where these funds were until I contacted unemployment and told them what the bank told me that prompted an investigation for unemployment to see what was going on thats when I was told that Bank of America had not told me the truth at all and that they had my funds I was givin information on how to obtain the funds back after this I call to tell them that XXXX XXXX would not let me retrieve my money from them upon getting information about this I was told that the checks had been cashed which was confusing considering I had no identification around that time to cash anything and due to covid we could hardly get our identification i finally got my new one last year but my drivers license which had been stolen from me as well as my card I informed them about this and they still let the person use the identification that should have been red flagged when used to prevent further damage to my name and my identity they didnt not and disregarded my requests and concerns they have sent me threw over XXXX recons on both of these if its not a denial for receiving these its something about a duplicate I never got my money and I want my checks sent to my address not anyone elses I have proof that the bank is still sending my personal information just anywhere I received a call for mail from them at an old address I had been changed in the system due to fraudulent activity just return my funds iv sent in my documents and reports to this bank with no resolution and it has gotten so bad to where they dont know whats fraudulent and whats not this is not ok I need help bringing awareness to this situation all of this should have been resolved and should not have to call In everyday to make sure the bank is doing their job on my behalf this is a hardship for me as of now I need my funds returned immediately and due to the lies about my check in the mail and waiting 29 days to be told today that it was never submitted but why have the agents been telling me that it was pending investigation for 29 days until I called today and its notated as well as recorded or monitored that iv been calling and checking on these thinking Id have a resolution on my situation telling me it was notated but never done is unacceptable on so many different levels this bank should be closed as a brand for investigation on behalf of consumers like me thats suffering behind their lack of security mistakes bad buisness practices and negligence

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation