Consumer complaint received 2023-12-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XX/XX/XXXX I took my truck in to be diagnosed due to low power and a roaring noise. Dealer indicated that it could be transmission and best bet would be have a transmission shop look. Took truck to XXXX XXXX XXXX and gave them same info. Told them i had no apparent issues with transmission ( truck shift smooth, didn't rumble etc. ) but that dealer said they could better diagnose if it was transmission or not. Transmission shop advised that i had a bearings issue and recommended a replacement as the bearing were causing the noise and low power. They quoted {$4500.00} and they replaced the transmission ( rebuilt one ). When i picked up the truck the technician said it wasn't actually the bearings and the transmission wasn't bad. They reused the bearings that were supposedly causing the noise and issue. They took me to the back to show me parts. While there were parts everywhere, there is no way for me to know what came out of my truck vs another. No parts shown actually looked damaged. On a side note, they quoted {$4500.00} and it ended up costing {$5000.00}. When i asked they said that was before tax and that total before tax came to XXXX. Either way they didn't make that clear. On XX/XX/XXXX upon picking the truck up, Immediately upon driving home still had the same noise and now actually had issues with shifting. Took it back XX/XX/XXXX. They had it until XXXX and were not able to fix the noise i had brought it in for. on XXXX took to dealer again. Advised them same noise and they pinpointed to A/C compressor. I paid an additional {$1100.00} to the dealer to fix the ac compressor and that fixed the issue. I never needed a transmission and a new transmission did not fix the issue. I disputed to Chase as my credit card company. The charge was upheld. In the letter from the XXXX Company there were several factors that they stated which were not true. The merchant advised i was happy and while i expressed appreciation upon picking it up that was before i realized the issue wasn't fixed and that i just paid XXXX XXXXXXXX for a transmission i didn't need. I gave them a chance to fix the issue but they could not. When i asked about having to now pay more to have someone else fix the issue they said i got what i paid for with them and that they would not refund anything. 

I disputed this with Chase due to the fact that the merchant did not fix the issue i brought it in for, sold me a service i never needed and then i had to pay someone else more money to fix the issue. I presented all this to Chase in XX/XX/XXXX. After 3 months i thought the issue was resolved and then around month 4 the charge was put back on my card and they informed me they upheld the charge. There was zero communication in the process. 

The facts are that the merchant was wrong in their diagnosis of my bearings being bad and presented an issue in bad faith that would make me agree to replace a part i didn't need to replace at all. Then reused the bearings that were supposedly bad, never fixed the issue presented by me the customer, lied on their letter back to chase indicating that there were clogged debris ( even after stating that transmission fluid was new/clean ). I ended up paying an addition {$1100.00} to have the actual issue fixed. So in turn i paid {$5000.00} for a service i didn't need and that didn't fix anything.

Company response to consumer: Closed with explanation