Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: WELLS FARGO & COMPANY
State: NM

Complaint narrative:
NEW DISPUTE : XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Ref Case # XXXX To the CFPB Consumer Response Team, I am filing this as a NEW COMPLAINT based on newly audited material evidence that was not properly addressed in my previous filing ( Case # XXXX ). The prior investigation failed to identify a systemic, multi-year fraud pattern that Wells Fargo XXXX XXXX was personally notified of but failed to correct. I. SYSTEMIC FRAUD PATTERN ( XXXX ) Attached are Wells Fargo XXXX XXXX proving a continuous " XXXX '' of unauthorized funds from my account ending in # XXXX. These were not isolated incidents ; they were recurring drafts of {$2000.00}, {$1400.00}, and {$1400.00} that persisted for XXXX consecutive years. Wells Fargo 's previous claim that " no error occurred '' is factually disproven by these records. I personally notified a Wells Fargo XXXX of these specific records, yet the bank continued to allow the theft to reach {$75000.00}. XXXX. REGULATORY VIOLATIONS & BANK NEGLIGENCE I am demanding a senior-level audit of these transactions under the following federal protections : Regulation E ( 12 CFR Part 1005 ) : The bank failed to investigate documented unauthorized transfers that occurred over a XXXX period. U.C.C. 4-401 & 4-103 : The bank is strictly liable for charging an account for items not properly payable, especially after being put on " Actual Notice '' of the fraud. III. PROOF OF DAMAGES & FORCED DEBT The bank 's failure to return my capital forced me to take on predatory levels of debt to keep my business, Unlimited Extract, solvent : XXXX XXXX XXXX XXXX Loans : XXXX emergency loans totaling {$160000.00} ( $ XXXX and $ XXXX ). Unjust XXXX : Wells Fargo profited from this loss by collecting interest on internal lines of credit ( Acct # ... XXXX ) that I was forced to draw upon because my own funds were stolen. IV. FINAL DEMAND FOR RELIEF I request that the CFPB hold Wells Fargo accountable for their willful blindness. I am seeking full restoration of the {$75000.00} principal, plus pre-judgment interest for the XXXX period and reimbursement for interest paid on the emergency loans I was forced to take. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NM XXXX Phone : XXXX FEDERAL COMPLAINT : SYSTEMIC FRAUD & REGULATORY NON-COMPLIANCE Complainant : XXXX XXXX XXXX XXXX : Wells Fargo Bank , N.A . Reference Prior Case : # XXXX ( Closed based on incomplete investigation ) Total Claim Amount : {$75000.00} ( Principal ) + Interest & Damages EXHIBIT A : ITEMIZED TABLE OF UNAUTHORIZED TRANSACTIONS ( XXXX ) Account Ending In : # XXXX Principal Claim : $ XXXX following table summarizes the unauthorized " XXXX '' of funds that occurred consistently for 48 months without bank intervention. These transactions were outside the normal course of business for Unlimited Extract and were never authorized by XXXX XXXX. Date of Transaction Transaction Description Amount XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$75000.00} Note on Financial Hardship Correlation : As evidenced by the attached statements, while these unauthorized drafts were occurring, Wells Fargo was simultaneously drafting monthly payments of {$230.00} for an internal Line of Credit XXXX Acct # ... XXXX ). This debt was only necessary because the bank failed to secure the primary capital listed above. Verified by : XXXX XXXX Date : XX/XX/XXXX 2026

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief