Consumer complaint received 2023-05-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
Wells Fargo put our home into foreclosure without notifying us. 
On XX/XX/XXXX we received a letter from XXXX law office with a copy of a Wells Fargo statement dated XX/XX/XXXX. This statement showed a balance of {$21000.00} which was due on XX/XX/XXXX. We never received this statement by standard mail or certified mail prior to XX/XX/XXXX. Throughout the following week we tried to review what assets we could liquidate that would pay the overdue balance. However, on XX/XX/XXXX we received a hand written notice of the Sheriff 's sale of our home. We were shocked when we received that notice. Wells Fargo was legally obligated to notify us of this important notice and to have documentation that we received the notice with our signatures before starting action against us. Such an important notice should have been sent by certified mail.They denied us the opportunity to create a plan to obtain the funds or to make a repayment plan before the XX/XX/XXXX deadline. We were completely blindsided by their actions. We have been making mortgage payments for nearly 19 years abs do not want to lose our home. 
I have attached the XX/XX/XXXX statement. On page 2, in bold print it states that we are 135 days behind and they had NOT started filings against us. There us no warning whatsoever that foreclosure proceedings would start on XX/XX/XXXX if it was not paid. They were obligated to give notice prior to XX/XX/XXXX of the intent to forclosure. The wording is deceptive and misleading. There should be a clearly worded statement in this mailing warning us of imminent forclosure. 
This company has faced large fines for fraud and illegal foreclosures We are now victims of their deceptive and reckless behavior We were not given opportunity to present a repayment plan, a loan modification or a chance to make smaller payments. 
I believe that their actions may be retaliatory. Early into the mortgage we received harassing phone calls from the company. They would verbally abuse us and scream at us on the phone claiming that our payment was late. At the time of these calls, we had documentation that the payment had been made on time and received by the company well within the Grace period. We documented these calls and reported the harassment to Minnesota Attorney General, XXXX XXXX. She wrote them a letter prohibiting them from calling us. 
For the past several months, they have called several times a day. These calls are very upsetting. I had such a horrible experience with them in the past and I am afraid to speak with them When we purchased our home we were forced to take out 2 loans. One was a 30 year fixed mortgage the other had a variable rate. They did not give an explanation ; they said we had to do it that way to get the home. We really loved the house and they said we had to finance it that way. We were told at closing that the 2nd loan would have a Ballon payment. The balloon payment of {$140.00} was due in XXXX 
We weren't able to make the payment and could not find lender that wanted to finance what they call a " second mortgage '' We considered selling the home at that time, but the property value had decreased considerably and would have a big loss. We have not had much communication from the about the loan since then. I found out in XXXX that they had changed us over {$30000.00} in fees and are charging us {$70.00} a day. I have attached a recent statement. It states that were owe XXXX but payment due is {$0.00}. Nowhere on the letter does it state that we are being charged these fees. 
We were forced to take out this type of loan and their reasons for financing it that way was not explained. 
What they did to us us wrong. 
We are desperately trying to sell our house as soon as possible. 
We should not have to pay these exorbitant extra fees. 
We are asking for your help. We do not want to lose our home to forclosure.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief