Consumer complaint received 2024-06-16 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
[ Complaint Regarding TD Bank ] In XXXX I sent a check for my next month 's rent, and this check was cashed in XXXX. On XXXX XX/XX/year>, I learned from an intermediary of my landlord that they had not received the check I sent for my XXXX rent. Circumstantially, it appears that my check was stolen in the mail and then cashed improperly. 

The institution which cashed the check, which I believe is TD Bank based on communication with my own bank, appears to have behaved extraordinarily recklessly. The individuals who cashed this check seem to have failed to take even the bare minimum standard of caution with regard to verifying whether what they were doing was reasonable. ( a. ) The endorsement of the check clearly does not match the person that the check was made out to. The check was made out to my landlords, but the endorsement on the back of the check obviously does not match either of these names, ( b. ) The amount the check was cashed for does not match the payment specified on the front of the check. The check is clearly marked for " XXXX '' and " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX' but, in spite of this, the check is cashed for {$650.00} dollars. 

I took this claim to my bank, who informed me that I would need to fill out some sections of a form and that the payees ( i.e. my landlords ) would need to fill out other sections. While I was trying to deal with the forms my bank gave me for my improper check endorsement claim, another problem appeared. 

On XXXX XX/XX/year>, the front desk of my apartment building attempted to return a credit card to me, a Target XXXX which they believed I had lost. I had never seen this credit card before, and the name on the card was not quite right. The name on the card has the same first name as me, the same middle initial as me, and a last name which is one letter off from my own last name. The XXXX was issued by TD Bank, who I knew had improperly cashed my stolen check. Given that prior stolen check, I suspected that the reason for this card was not because of a coincidence but because someone might have fraudulently used my stolen information to open a credit card with a misspelling of my name. 

This Target XXXX issued by TD Bank worried me a great deal, and I began to be afraid that what seemed like just a simple stolen check might be the prelude to more involved financial wrongdoing. I decided to visit TD Bank to determine why I seemed to constantly encounter new misfortunes linked to their bank. 

When I visited a TD Bank branch location at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX the afternoon of XXXX XX/XX/year>, TD Bank personnel were not able to provide any helpful information on anything. They were not able to determine whether it was the case that I was the supposed recipient of the Target XXXX with the name line being a misspelling. Nor were they able to escalate this quite serious possibility of financial impropriety on multiple fronts in any helpful way. The only recourse they suggested to me was to attempt to foist me on to various other parties such as my own bank or Target. 

I am in the process of trying to convince my landlords to cooperate with my bank 's investigation and I did in fact go to a Target store. However, there is important information about the improper check cashing that I think only TD Bank can provide, and Target has been of dubious help. At the Target store I was informed that the Target store branches have also decided they have no responsibility in this ; they determined I needed to call a Target phone number. Calling the phone number led to a redirect, which led to the call abruptly hanging up on me. 

I am requesting the following : - I would like TD Bank to provide law enforcement all information about this improper transaction available to them. I do not believe there are any circumstances in which it is lawful for a check to be cashed for an amount that does not match the value of the check by reason of an endorsement that does not match the recipient of the check, so I am unsure on what grounds it could be legitimate for TD Bank to avoid notifying and fully cooperating with law enforcement. 
- An escalation pathway from TD Bank to handle this strange and worrying credit card that has been found. I think this escalation pathway should be handled by TD Bank, which has taken on the responsibility of issuing the credit card, rather than being displaced onto various other parties for the purposes of TD Bank 's convenience.

Company response to consumer: Closed with explanation