Consumer complaint received 2024-01-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA

Complaint narrative:
XXXX terminated checking account and credit cards by Bank of America. 

I checked my Bank of America app on the morning of XX/XX/XXXX to conduct banking to pay off bills but my account disappeared. I called customer support at XXXX and was told the account was locked and closed due to a business decision. No effort was made to relay this issue to me and I had to find out for myself that the account was missing. 


Went into my XXXX Bank of America XXXX ( XXXX XXXX XXXX XXXX, XXXX, WA XXXX ) at XXXX and talked to Relationship banker XXXX XXXX XXXX Could not resolve matters after he called customer support as he saw my account but I was purged. Escalated to branch manager XXXX XXXX who contacted Bank of America. All attempts were met with no answer only the right for both parties to refuse business. Department that was involved with my account closure was the risk department but no avenues for appeals and abilities for a customer to be heard before a sudden closure that disrupted my entire financial stability. 6 years of being a customer. No late fees on credit cards and proper maintenance of balance in and out to maintain activity. Car loan that has been paid off $ XXXX and has been XXXX years old with no late payments and XXXX credit cards that have never had a late payment with the bank. Branch manager filed a complaint on my behalf to Bank of America in order to gain answers and traction as to why this has happened with case number XXXX. This issue could bring lasting issues to my other banking institutions as this is my oldest account. I am worried this will affect my future to work, rent or buy a house or car. I do not want this situation to lead to more financial problems with my other banks. 


No phone call, email or correspondence by Bank of America to notify impending closing or issue with bank account. No chance for appeals by customer even with me being a platinum member for 6 years and being their so called valued customer. This is an extremely disruptive and stressful situation for myself as not only have I lost a bank account with no cause, my financial future and credibility is in jeopardy. 


I have waited for more several weeks to allow Bank of America to conduct their own internal investigations and to reach back to me. As of XX/XX/XXXX I returned to the branch to pay off my remaining credit card balance and pay another month of my car loan, all of which can easily be done if I had my account but instead has caused me severe stress and inconvenience. The branch manager XXXX XXXX that previously served me has suddenly transferred and I was left to reexplain everything from square XXXX to the banker XXXX. Until now I have not received anything hence my filing to the CFBP and FDIC. I believe I have acted reasonably as a client and customer for them to rectify any issues. 

I am frankly frustrated and disgusted by how Bank of America treats their old loyal customers and I have been left feeling like a criminal and have lost my dignity. The bank genuinely sets out to make their customer 's lives as difficult as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief