Consumer complaint received 2024-11-28 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: U.S. BANCORP
State: IL

Complaint narrative:
I contacted US Bank Home Mortgage Department on XX/XX/year> to discuss why my escrow account is always in the negative, which I already know why, because XXXX XXXX is over-charging XXXX {$3000.00} for the homeowners insurance on a XXXX sq ft flooded XXXX XXXX. They're in cahoots with US Bank. As long as they over charge us for the homeowners insurance that allows both US BANK to profit as well by constantly raising the mortgage on a HUD FHA loan. My mortgage started out being {$390.00} a month. Then it went down to {$370.00} a month. Now US BANK trying to make us pay over {$670.00}, because they're stealing my husband 's retirement payments out of our checking account & the XXXX XXXX caught them on XX/XX/year> trying to steal his XXXX XXXX XXXX XXXX. The XXXX told me to turn them in then. US Bank hurried & threw the payment into pending to cover their actions. If US BANK can't get their palms greased one way they're going to find a way to scam us. Now my escrow account is in the negative by {$150.00}. I went from paying {$520.00} to over {$670.00}. Unless we pay the shortage by a certain date to lower the payment to {$570.00}. US BANK think I don't know how to calculate my escrow account. They've been stealing for years using the insurance companies to do it. This is exactly why they staged that car accident last year to cover their actions. When I find cheaper insurance US BANK denies it after telling us to cancel to try & cover their asses.You know why? They want to keep our escrow account in the negative like I told the federal reserves. I am attaching both phone conversations from XX/XX/year> when I called US BANK XXXX XXXX XXXX requesting to cancel that high XXXX insurance policy. When I tell you to do something you don't wait until you have the opportunity to cover your lies. I understand I don't want to have a lapse in coverage, but I have already forwarded US BANK the new policy quote which is more than enough coverage, because progressive mirrored my current policy so they can't lie this time & say it's not enough coverage. XXXX mirrored my current policy for half the price. I am attaching all of my insurance policies & demanding my got XXXX money back, because I have never filed a claim with XXXX. I shouldn't have to keep calling back when I asked you do something the first got XXXX time. Not to mention US BANK just waiting to process that weak XXXX {$150.00} on XX/XX/year> with their real thirsty XXXX before they approve my new policy. Like I told the rep on XX/XX/year> pretty soon you won't have to worry about collecting a got XXXX dime. US Bank going right with the insurance company fraud XXXX after tearing up my got XXXX car over this piece of XXXX XXXX. Pretty soon you won't have to worry about XXXX people showing up at your fraud XXXX brick & motor.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief