Consumer complaint received 2019-05-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
My husband died on XX/XX/XXXX. He had been collecting SSDI in the amount of {$2200.00} since XX/XX/XXXX. Regular monthly payments were made by the US Treasury Department from XX/XX/XXXX until XX/XX/XXXX. Chase bank then sent two Update letters dated XX/XX/XXXX and XX/XX/XXXX, notifying me that they had returned {$360.00} and {$1800.00} to SSA, totaling {$2200.00}. On XX/XX/XXXX, by recommendation of Mrs. XXXX with the SSA/XXXX XXXX XXXX, XXXX, Ext XXXX, I submitted form XXXX in the post-paid envelope she provided for underpayment. Since I filed my first CFPB complaint ID XXXX on XX/XX/XXXX, Chase has been withholding the {$2200.00}, failing to return the funds to the US Treasury Department, as stated, after notifying me of the withdrawal from my account. Today, XX/XX/XXXX, SSA confirmed during a phone call that Chase had never returned the funds to the US Treasury Department. SSA completed research during the call and confirmed the underpayment filing and that Chase had never returned the funds. Since my filing of the CFPB complaint against Chase Bank on XX/XX/XXXX, they have been retaliating against me and my son and daughter with both of whom I have joint accounts. Chase has since assessed thousands of dollars of unfair ( discriminatory and retaliatory ) NSF fees, all stemming from their fraudulent withdrawal of and failure to return the {$2200.00} withdrawn in XX/XX/XXXX. Everyday I am receiving a minimum of three {$34.00} NSF fees on multiple accounts and the theft of deposit money by Chase 's collections department. Today I received an NSF fee for an approved debit card transaction, which they could have declined at the terminal, but instead approved it just to assess another NSF fee. It appears that my accounts have been flagged and are being targeted and assessed unfair NSF fees numerous times daily, some days it is over {$100.00} per account. I have twelve. They are wreaking havoc on all of my accounts ; business and personal, draining them of every last penny in them. Anytime a deposit is made, they immediately siphon the money out, leaving us literally penniless. Our accounts have {$0.00} balances. Chase collections department removes any deposit made to recover their thousands of dollars in NSF fees and to simultaneously assess more NSF fees. XXXX XXXX in the Executive Office has done nothing to work on preventing the further financial hemorrhage of my accounts and the bankruptcy of those accounts. When I called her the other day, it was like talking to a robot ; a stone -- like she has been programmed to sound monotone, to say nothing, and to do nothing, other than to conclude the call as soon as possible. As well, I suspect that Chase 's collections department has destroyed my credit which was excellent until all this began happening in XX/XX/XXXX. Ms. XXXX said she is investigating but will do nothing more. Nothing is being accomplished and I am afraid to put any deposit into my accounts or into my children 's accounts for fear that the money will immediately disappear into nowhere without explanation by collections to cover NSF fees. It's the worst mess, the most corrupt attack by a bank onto a longtime account holder I've ever seen or heard about. Even the lady at SSA today was shocked when I gave her answers to her questions about the missing US Treasury funds. She gasped.

Company response to consumer: Closed with explanation