Consumer complaint received 2024-10-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
I am filing a complaint against Wells Fargo ( WF ) credit card services for the below : 1. ) A grievous lack of transparency/communication regarding transactions.

2. ) Malicious intent in delaying a resolution to a complaint filed with the XXXX 
3. ) Failure to cooperate in good faith to expedite a resolution.

Nature of Dispute : - Balance transfer request submitted on WF website ( {$1300.00} balance to be transferred from a XXXX card to my WF Active Cash card ). 
- Error message appeared onscreen. No further communication received from Wells Fargo regarding attempted transaction. 
- This led me to believe the transaction had not been processed, so I then paid off some of the requested balance on the XXXX card. 

Date of Error : Posted XX/XX/year>. 
- Balance transfer posted to the incorrect credit card account ( WF Reflect ) in the amount of {$1400.00} ( including a transfer fee of {$68.00} ). 
- Importantly, this account had not been used in over a year, which should have been flagged by Wells Fargo as suspicious or unusual activity.

Date of First Contact : XX/XX/year> - I called Wells Fargo immediately to notify them of this error and to ask them to address the issue. 
- Wells Fargo claimed there was nothing they could do to apply the balance transfer to the correct Active Cash account. 

There would be absolutely no reason for me to request a balance transfer to my Reflect account ( XXXX ), which had not been used in over a year and has an even higher APR than the XXXX card that the balance was transferred from. 

I opened the Active Cash account specifically due to my current financial need for 0 % APR balance transfers and purchases. Now, owing to an error and lack of communication on the part of Wells Fargo, the balance is subject to an even higher interest rate and a transfer fee has been charged for a balance transfer that was applied to the incorrect account. 

Date of XXXXXXXX Complaint : XX/XX/scrub>XXXX XXXX  - A Wells Fargo representative called to assure me that they would try to find a resolution and provide a response by XX/XX/scrub>XXXX XXXX 
- On XX/XX/XXXX, I received an email stating that they would now be unable to respond until XX/XX/XXXX. 
- This appears to demonstrate malicious intent as a delay tactic so that interest will start to accrue on the incorrect balance transfer. ( First payment due date is XX/XX/year> ) - It is evident from their actions and lack of communication that Wells Fargo has not attempted to and will not cooperate in good faith to provide a resolution to this error. 

I have emailed and tried to contact the representative several times since then but all my messages and calls have been ignored. It would also appear that my phone number has been blocked because any subsequent calls ( apart from the first ) have been directed straight to voicemail. 

Email requesting update : XX/XX/scrub>XXXX XXXX XXXX XXXX Phone calls to Wells Fargo Representative ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( voicemail left ), XXXX The given timeline of XX/XX/year> presents an unreasonable and unacceptable delay in providing a resolution that should be straightforward. It is also far beyond the typical timeframe of XXXX calendar days that complaints with the XXXX XXXX XXXX are resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief