Consumer complaint received 2024-03-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Healthcare Finance Direct LLC.
State: NY

Complaint narrative:
I sent this to Healthcare Finance Direct I am removing my name from the original email I sent Good afternoon, I am stating for you to place a hold on my account and stop harassing me. 

XXXX XXXX XXXX is no longer providing services due to you claiming the status of bankruptcy. This is a disgrace because you ( Healthcare Finance Direct ) continuously harass me with emails, text messages, and phone calls. I will not pay when you ( Health care Finance and XXXX XXXX  ) didn't provide all my services. As per your website on today XX/XX/XXXX, you have stated here, Customers that received their aligners from XXXX, completed their treatment, and have an active payment plan with HFD should continue making payments. Our Customer Support Team is available to help with your payment plan. They can be contacted at ( XXXX ) XXXX. I have not finished my treatment because I have NEVER received my retainers after I paid. See below for my payment you took when I was NOT FINISHED with my treatment and still not finished. Your company, Healthcare Finance Direct, has not updated your website since XX/XX/XXXX, we are now almost at the end of XX/XX/XXXX. See below for the time of the picture I have taken, which is today, and when youve last updated the website. I paid for the XXXX XXXX XXXX which in summation is to have assistance with my XXXX  long after my treatment, this is why I originally chose your company. I'm being held to pay the remainder of my treatment for services that never happened. Every week, I am harassed to make a payment as you consistently threaten my credit. I also proceed with giving you my payment every month once made on my end. XXXX XXXX XXXX and you Healthcare Finance Direct also affected the way my XXXX  are currently by no longer providing services and I am in the middle of my treatment which means it is NOT finished. How can I finish my treatment when there arent any representatives of our XXXX  from your company when you have clearly stated on your website that services have ceased to continue? I called Healthcare Finance Direct ( your company ) to explain my situation and your company has not been giving customers like myself a clear path to resolution and it is extremely stressful ; all you are good for is for taking my hard earned money with nothing in return. When I called Healthcare Finance Direct ( you ), I asked for the contract agreement and the full copy, you gave me one page. When I called you, Healthcare Finance Direct stated they will update all customers when they know anything with XXXX XXXX XXXX and their status with the bankruptcy. In my file I have called you previously stating to stop harassing me when you have NOT STOPPED AS WELL AS FINISHED MY TREATMENT. Your company ( Healthcare Finance Direct ) has not given any clear path to a resolution and has behaved unprofessional and you have been harassing customers like myself and others. Customers like myself did not place XXXX XXXX XXXX in bankruptcy instead whyre we liable to correct the mistakes of a company that destroyed themselves? I have stated to numerous representatives to stop harassing me over emails, phone calls, and text messages. HFD representatives have stated within multiple forms of contact that they are expecting me to pay the remainder of my account. When I called you ( HFD ), representatives would state they are awaiting an update from XXXX XXXX XXXX and that it is out of their ( HFD ) hands because you are a finance department. Within my contract it states Payments are made to Healthcare Finance Direct is a payment processor for XXXX XXXX XXXX, your payment will appear on your statement as HFDXXXX XXXX XXXX . Previously, XXXX XXXX XXXX has stated I would receive an electric toothbrush within my treatment plan and it never came, not even with a tracking number ; this again states you do NOT provide any services and make false promises to consumers like myself. In other words, you take my money and provide no services in return ; which is illegal. I have also received an email on XX/XX/XXXX stating a {$100.00} would be applied to my account as a discount, which was NEVER APPLIED! In addition, you have discontinued the XXXX XXXX XXXX application which tracks our updates towards our treatment. In my original stated contract sent through my email when I first signed off, in your introduction first page, first page and paragraph, it states The reason we are sending you an addendum is to update the terms and conditions of your XXXX XXXX XXXX as required by regulations. '' Where is it because you have seized all forms of contact through XXXX XXXX over the phone and application. How can you assume clients or customers have finished their treatment when you deleted the application? You, HFD, have stated you are the finance department for XXXX XXXX XXXX. In my contract stated below, how can we know if this was true if you have deleted the application and we can't call any XXXX XXXX XXXX representatives at this point in time? Why would I pay for unfinished treatment, no updates from the XXXX XXXX XXXX case, and where they stand with customers. Unfortunately, YOU ( Healthcare Finance Direct and XXXX XXXX ) have not given a definitive timeline for any update with XXXX XXXX  and the inefficiency of providing a status for my refund for my account. I will remind you I NEVER received my retainers as well as a tracking number which concludes, I NEVER finished my treatment. I propose that you place my account on hold and NOT HARASS ME ANY LONGER, because from your website which is screenshotted below you are to place a refund for customers who havent finished their treatment. Please contact me below regarding screenshots. Please give me a call on XX/XX/XXXX between XXXX to discuss further details about my account.

Now when they answered they didnt answer any questions regarding what I had in my email and they said they wouldnt place a hold on my account so they were ignorant They also never called me that day

Company response to consumer: Closed with explanation