Consumer complaint received 2025-08-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX To : Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear Director of Consumer Response : This letter serves as formal notice and complaint against JPMorgan Chase Bank ( Chase ) for the wrongful denial of a bank account application submitted on behalf of XXXXXXXX XXXX XXXX XXXX XXXX XXXX  ), without providing any prior notice or justification. 



Alleged Violations 1. Due Process & Administrative Fairness Denial of a banking application without explanation implicates fundamental fairness principles. In XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the Supreme Court held that due process requires notice and an opportunity to be heardnot arbitrary or unexplained decisions. 
2. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 et seq.

ECOA prohibits discriminatory denial of credit or banking services based on arbitrary or capricious reasons. A lack of explanation prevents the applicant from understanding any alleged deficiency or disproving perceived issues.

3. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.

Should any information have been reported to consumer reporting agencies without knowledge or notice, such action constitutes a violation of FCRA, which mandates accurate and timely disclosure of such actions to the consumer.

4. State Trust & Financial Institutions Law Under XXXX  trust law and standard fiduciary banking procedures, trustees or beneficial parties must be informed of material decisions affecting trust assets or access thereto. 



Previous Notice and Opportunity to Cure Please note, Chase has already been formally notified of the Trusts lawful status, structure, and fiduciary backing ( including proof of formation, governing documents, and Beneficiary identification ). At no point did Chase communicate any notice of denial, reasons for it, or opportunity to correct or resubmit. Their silence and closure of access without communication appear not only arbitrary but calculated. 



Remedies Sought Please investigate my complaint and pursue corrective actions including, but not limited to : Requiring Chase to reopen and properly process the account application for XXXX XXXX XXXX ; Requiring that Chase issue a written rationale for the denial, if any, and provide an opportunity to rectify deficiencies ; Imposing enforcement or administrative penalties for wrongful denial or failure to notify ; Making any remedies available under ECOA, FCRA, or any relevant state trust law provisions. 


SUPPORTING LEGAL AUTHORITIES and PRECEDENTS Citation Principle XXXX XXXX XXXX, XXXX, XXXX ( XXXX ) Notice and fair hearing are essential due process. 
XXXX XXXX XXXX, XXXX ( XXXX ) ECOA extends protections against arbitrary denials affecting private entities. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) ECOA mandates explanation and remediation avenues upon denial. 

I can send attached documents provided to Chase, along with evidence of the banks failure to respond. All documents were thoroughly reviewed and notarized to their standards. I trust that the CFPB will conduct a thorough inquiry and ensure that the Trust receives its legally permitted rights. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation