Consumer complaint received 2025-04-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: UPGRADE, INC.
State: CA

Complaint narrative:
Subject : Complaint Regarding Negative Credit Reporting After Account Charge-Off and Write-Off Dear Representative, I am writing to formally file a complaint regarding the erroneous and damaging reporting of my account with UPGRADE INC acct # XXXX on my credit report. Despite the account being charged off and written offand in full paymentthe negative reporting persists. This misreporting is severely impacting my ability to secure financing for essential purchases, including a home and a vehicle. I contend that this constitutes gross negligence on the part of the creditor and violates several principles under the Uniform Commercial Code ( UCC ) and the United States Code ( USC ). 
Account Status : My account with UPGRADE INC acct # XXXX was charged off and subsequently written off after the outstanding balance was satisfied in full. 


Continued Negative Reporting : Despite this resolution, the account remains reported as delinquent on my credit reports, adversely affecting my credit score and limiting my ability to obtain financing. 


Uniform Commercial Code ( UCC ) : Under the UCC, particularly Article 9 regarding secured transactions and the treatment of payment and discharge, once an account has been fully satisfied, it is deemed discharged. Continuing to report the account as outstanding or delinquent conflicts with these fundamental commercial principles and fair practices.

United States Code ( USC ) Fair Credit Reporting Provisions : Under 15 USC 1681 et seq. ( the Fair Credit Reporting Act ), credit reporting agencies and furnishers are required to report only accurate and verifiable information. Reporting a fully paid, charged-off, and written-off account as delinquent constitutes the inclusion of false and misleading information. This misreporting violates my rights as a consumer and subjects me to undue & unjust financial harm. 


Deletion of Negative Reporting : I request that all negative credit reporting related to the aforementioned account be immediately removed from my credit reports with all major credit reporting agencies and i'm demanding monetary relief for having my credit denied for buying a house and car. 


Investigation and Corrective Action : I request that the CFPB investigate the practices of UPGRADE INC acct # XXXX & XXXX regarding the handling and reporting of closed accounts, particularly those that have been fully paid and discharged, and enforce corrective measures to prevent such occurrences in the future. 


Compensation for Damages : Due to the severe financial consequences, including my inability to secure a mortgage or automobile financing, I seek monetary relief for the gross negligence and the resulting damages incurred. 


I trust that the CFPB will treat this complaint with the urgency and seriousness it warrants. Please contact me at your earliest convenience to discuss this matter further or to request any additional documentation.

Company response to consumer: Closed with explanation