Consumer complaint received 2016-06-23 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Freedom Mortgage Company
State: CA

Complaint narrative:
XXXX ( " XXXX '' ) was my mortgage servicing company. My monthly mortgage was and continues to be {$1400.00} ( P & I ). Commencing XXXX/XXXX/XXXX until XXXX/XXXX/XXXX, in addition to paying the mortgage to XXXX, I pay extra into principal on a biweekly bases {$84.00}, once on the XXXX of each month and another {$84.00} on or after the XXXX of each month. 
On XXXX/XXXX/XXXX, I paid {$1500.00} and an additional {$84.00} on the XXXX of XXXX to XXXX for my XXXX/XXXX/XXXX mortgage. This is undisputed. It is my understanding that after XXXX/XXXX/XXXX, Freedom Mortgage ( " FM '' ) took over the servicing of my mortgage loan from XXXX. I was not aware of this until XXXX/XXXX/XXXX, when I actually received an introduction letter from FM. See attached, a copy of said letter addressed to me without the Suite `` # XXXX '' thereon, which made my mailing address INCOMPLETE. The reason I did not receive FM 's letter, dated XXXX/XXXX/XXXX, until XXXX/XXXX/XXXX was because the letter never reached me because the " Suite XXXX '' was not printed on that letter. 
Obviously, XXXX did not have my full mailing address so I never received its Goodbye Letter by US Mail. I have called and advised XXXX about the incomplete mailing address on MULTIPLE occasions during the month of XXXX XXXX. When I called FM to inquire about the veracity of the loan transfer to it from XXXX, I had asked that FM send to me an Introduction Letter by US Mail and via email. In summary, I did not receive the verification/introduction letter from FM until XXXX/XXXX/XXXX. ( see attached letter ) On page XXXX of this letter from FM, it specifically states : " Under Federal law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment received by your old servicer on or before its due date may not be treated by the new servicer as late, and a late payment may not be imposed on you. '' [ emphasis added ] Despite this clear notice to consumer, FM repeatedly called and harassed me during working hours daily until I received its Introduction Letter, dated XXXX/XXXX/XXXX but received on XXXX/XXXX/XXXX. Only upon receipt of the FM Introduction Letter did I initiate a payment online in the amount of {$2900.00} for both XXXX and XXXX XXXX mortgage payments. See attached screen shot of my mortgage account with FM. The screen shot will show that on XXXX/XXXX/XXXX, FM website reflects the payment of {$2900.00} had posted to FM. 
The notice above from FM regarding what the Federal law states would have given a consumer like myself 60 days to make my first mortgage payment to the new mortgage servicing company, here, FM. As I stated earlier, I already made my XXXX/XXXX/XXXX mortgage payment to XXXX ( old servicing company ). That means I had, for the next 60 days, or from XXXX XXXX to XXXX/XXXX/XXXX, which I would have had to pay the new servicing company ( FM ) my XXXX XXXX mortgage payment. I paid on XXXX/XXXX/XXXX, which is TIMELY and no default could have occurred. 
However, before I could make my mortgage payment to FM I had to do my due diligence in confirming that they are in fact a legitimate mortgage servicing company. I do not blindly make mortgage payments to any company seeking same as this would be easily have been a target for a scam or fraud. Credit fraud is rampant so I was extra careful because I have EXCELLENT credit ( FICO XXXX ). Since I did not receive a verification or introduction letter from FM until XXXX/XXXX/XXXX, I did not make any mortgage payment to FM. 
Yet, on XXXX/XXXX/XXXX, I received another letter from FM ( see attached letter ) in the mail stating in relevant parts : " Our records reflect that your loan is now one payment overdue. The total amount due to cure the default on this account is {$2900.00}. This information has been reported to the credit bureaus. '' FM illegally reported negative comments to credit bureaus and this is a false reporting affecting my perfect credit! This is my chief complaint against FM for its illegal reporting of false info

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation