Consumer complaint received 2022-03-23 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: Tesla, Inc.
State: CO

Complaint narrative:
I got solar panels in XXXX from Solar City AKA Tesla now on my house and my detached garage for my out buildings so I have XXXX accounts. I send in XXXX separate payments each month-one for each account. Then in XXXX I realized that they were not applying ANY of my payment toward the principle and putting the entire payment all toward interest. I called and they reworked my principle on both accounts to account for the payments I sent in but then it started all over again. They were applying the entire payment again only toward the interest and nothing toward the principle. I have NEVER had a loan where the entire payment goes toward interest and nothing toward the principle. I think this XXXX XXXX  needs to be looked into as this can't be legal. ANYWAY I was finally able to get a XXXX to payoff both accounts with Tesla as this was just sending money to a bottomless pit. These are the firs loans I have ever had where when it came to paying off the balance, the balance was higher at payoff then the original loan after making years of payments. I got their payoff statement and took a loan for the full amount on both accounts. Payment was made and they acknowledged via email receipt of both payments on XX/XX/XXXX which is before XX/XX/XXXX showing the amount to pay off by. I thought I was done dealing with Tesla but in XX/XX/XXXX, I received a statement showing no payment received and adding more interest. On XX/XX/XXXX I mailed them the statement they sent, the loan payoff statement, the XXXX emails I received from them acknowledging they received payoff payments for both accounts as well as the statement for the XXXX XXXX XXXX XXXX showing where XXXX separate payments were wired to them in the amount to payoff these loans. NOW you would think they would figure it out and correct their mistake-WRONG! I received another statement XX/XX/XXXX still showing no payment received and adding more interest. This type of dereliction of duty, meaning they have failed to do their job-in competence should be against the law. At the very least pay the consequences for being so incompetent. That consequence for being so incompetent should be for all the payments I sent in XXXX to present that have gone to interest only. That amount is {$13000.00}. I filed a complaint with the XXXX 's office and they sent me to you. I certainly hope you are able to do something with this ignorant company and their employees. I am enclosing all the documents I sent to them that they couldn't figure out. Tesla/Solar City needs to be held accountable to the tune of {$13000.00} and their lien needs to be removed from my home as they have been paid in full and they have caused me undo stress. Maybe because I am considered a Senior Citizen they think they can pull this, that I am too stupid to understand but they are the stupid ones and I need you help to get this take care of and to show Tesla/Solar City that they need to get their business right.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation