Consumer complaint received 2025-10-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Affirm Holdings, Inc
State: NV

Complaint narrative:
Against : Affirm , Inc . 
Related Entity ( Merchant ) : XXXX Date of Submission : XX/XX/XXXX 1. Consumer Information Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX NV XXXX Email Address : XXXX 2. Company Information Company Name : Affirm , Inc . 
Loan ID : XXXX Amount in Dispute : {$1100.00} ( without the interest ) Product/Service XXXX Installment Loan/Buy Now Pay Later ( BNPL ) 3. Detailed Complaint Narrative Summary of the Issue : I am submitting this complaint because Affirm, Inc. has failed to properly process the cancellation of a loan for an order that was successfully cancelled by the merchant, XXXX. The pending loan of {$1100.00} has remained active on my Affirm account since XXXX XXXX, negatively impacting my purchasing power and credit score. Despite the official cancellation, my Affirm account continues to display a notification that the loan is " approved but still processing, '' a status that has persisted for over a month. 
Timeline of Events : 1. XX/XX/XXXX : The " Merchant Processing Order '' timeline began with XXXX, and the Affirm loan was initiated. 
2. XX/XX/XXXX : I successfully cancelled the order with XXXX. XXXX confirmed the cancellation and the issuance of a void/refund of {$1100.00} via email ( XXXX XXXX # XXXX ). The XXXX confirmation stated the refund would be processed within 3-5 business days. 
3. XX/XX/XXXX onwards : I contacted Affirm repeatedly as the loan remained as a " pending plan item '' on my account, tying up my available purchasing limit. 
4. XXXX XXXX ( as documented in chat ) : I contacted Affirm a second time. Affirm representatives confirmed that XXXX ( the merchant ) had already issued a reversal for the loan. However, they stated they were " unable to cancel it manually '' because it had not yet been " processed. '' 5. Affirms Unreasonable Delay : An Affirm representative informed me that the merchant processing " cut off '' would not occur until XX/XX/XXXX ( XX/XX/XXXX ) and that the loan would only be canceled on its own at that time. 
Specific Harm : Affirm 's practice of holding a loan in a " pending '' status for over three months ( from cancellation in XXXX to the purported cut-off in XX/XX/XXXX ) is unacceptable and financially damaging. This pending status is impacting my purchasing power by reducing my available credit with Affirm and is negatively impacting my credit score due to the presence of an inactive, outstanding debt that should have been voided immediately upon merchant confirmation. 
I have exhausted my attempts to resolve this directly with Affirm, with their final response being an unacceptably long delay of almost several months. 
4. Requested Resolution I request the CFPB mandate that Affirm, Inc. take the following immediate actions : 1. Immediate Loan Removal : Immediately remove the pending loan of {$1100.00} and its attached interest and associated with XXXX XXXX # XXXX from my account. 
2. Credit Reporting Correction : Investigate and correct any negative or inaccurate reporting made to credit bureaus related to this loan. 
3. Restoration of Purchasing Power : Immediately restore my full purchasing power/credit limit with Affirm. 
Attachment Information : XXXX " Cancellation Successful '' Email ( Dated XX/XX/XXXX, confirming {$1100.00} void ). 
Affirm Chat Logs ( Showing multiple attempts to resolve the issue and Affirm 's statement about the XX/XX/XXXX cut-off date ). 
Affirm Account Screenshot ( Showing " Your loan is approved but still processing '' status ). 
XXXX Invoice/Order Details.

Company response to consumer: Closed with explanation