Consumer complaint received 2025-03-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with additional add-on products or services purchased with the loan
Company: Westlake Services, LLC
State: IN

Complaint narrative:
On XX/XX/XXXX, I purchased a XXXX XXXX XXXX for approximately {$25000.00} from XXXX XXXX XXXX XXXX. At the time of purchase, I was assured the vehicle had passed a full inspection and had undergone approximately {$3800.00} worth of repairs. I was also offered a high-cost extended warranty that I declined due to budget constraints, but was told I could reconsider and purchase it within 30 days but needed to sell my current vehicle first to cover the additional cost of the warranty - which I did on XX/XX/XXXX. 

Shortly after the salewithin a few days ( XX/XX/XXXX ) and less than XXXX miles of drivingthe vehicle experienced significant mechanical failure. I contacted my sales rep immediately and expressed my concern and desire to " return the vehicle '' and cancel the contract. He told me not to worry and to bring it in for a " free diagnostic '' to find out what was wrong. The first available day I had to get the vehicle to them was Friday XX/XX/XXXX in which they diagnosed a failed lifter and bent pushrod. This required costly engine repairs that were outrageously priced at an original estimate amount of {$9700.00}, which the dealership performed without my authorization. They then dropped the vehicle off in my driveway on XX/XX/XXXX, without prior agreement or written confirmation of warranty coverage for the work performed. 

Following my own independent inspection, I learned that : The rear brakes were nearly worn out, despite the dealers inspection stating they were in good condition. 
The rear suspension was leaking and required replacementagain, not disclosed or addressed. 
The dealerships inspection report was dated XX/XX/XXXX, XXXXweeks after I had requested itwhich raises concerns of fabrication. 

In addition to all of this, I was asked to wait on XXXX different occasions throughout the buying process for them to " clean the vehicle. '' Despite being told multiple times that the vehicle was being cleaned before purchase and delivery, it was sold to me and then again later delivered in a filthy condition, with food, dirt, and debris throughout and contained mail and documents from the previous owners. 

This vehicle I was sold essentially needed more than {$10000.00} in additional repairs in order to be functional and safe to drive. I am still left with approximately {$4000.00} of repairs to make this vehicle safe to drive for my family and I do not have the financial means for this right now. This is why I purchased a vehicle from a dealership and not an independent seller and paid a higher price than what the vehicle was even valued at by XXXX XXXX XXXX, was to have the knowledge and expertise of a " reputable dealership '' to properly inspect and prepare the vehicle for purchase for a consumer like myself that is not trained and versed in vehicle mechanics and functionality. I was misled, belittled, and treated disrespectfully. 

I still do not have proper documentation of the promised warranty on the engine repairs. 
These deceptive and potentially unlawful practices have caused me significant financial and emotional distress. XXXX XXXX, the lender who financed the vehicle, has since denied support based on technicalities related to improper documentation and withheld documentation from the dealership. 

I have now contacted all managers at XXXX XXXX in XXXX, IN, XXXX XXXX in Georgia ( corporate owners of XXXX XXXX ), and XXXX XXXX for assistance in resolving this matter but have not received any satisfactory response or reply. I do plan to continue pursuing all legal options to make this right and fully intend to notify all agencies and platforms of my experience with these companies if it is not fully resolved in a very timely manner.

Company response to consumer: Closed with explanation