Consumer complaint received 2025-02-04 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Capital Recovery Corporation
State: PA

Complaint narrative:
I have XXXX XXXX and my XXXX recommended that I wear a XXXX XXXX called XXXX made by XXXXXXXX XXXX 
The patch was a terrible design and kept slipping off. I called Customer Support and they said that it was tracking the information, but I was skeptical due to its faultiness. 

My XXXXt received the report and he said that even though I was supposed to wear it for XXXX weeks ( I sent it back after 7 days since it wouldn't stay secured ) the information was satisfactory and that we could do it again for more accurate results. 

In the meantime, I receive an invoice for {$500.00} from XXXX. XXXX already paid {$500.00} and now, I too, owed {$500.00}. Needless to say, I was not happy since the product was unsatisfactory. 

I called the customer service line to discuss the invoice and was on hold for over 10 minutes. I couldn't wait on hold that long, so I hung up and called later. When I called back ( again on hold for a long time ) I left a message and asked to be called back to discuss how I could set up a payment plan, or a reduced fee. I never received a callback. 

Several weeks later, I called again and was again put on hold. When I had time to call back, I left another message about how we could work out a payment plan for the {$500.00}. 

Again, no callback, so I emailed them telling them how dissatisfied I was with their product and their customer support and I suggested that since they were already paid {$500.00} from my insurance, they should consider writing off the other {$500.00}. Again, I never received a call or email back. 

Now as of last week, I received a text and a letter from Capital Recovery Corp stating that I was now in collections! I am so upset that it got this far when I was trying to work out payment with the XXXX. ( I also sent a complaint with the XXXX and noticed that XXXX has received numerous complaints almost identical to mine ) Not only should I have not gone to collections, my credit score is now XXXX and it's always been XXXX which is excellent. I am never late paying my bills, so you can understand how unfair and unprofessional this is. 

I suggested to the creditor that I could pay them {$200.00} right away ( again since I tried to pay my invoice before it got this far ) and they said that the best they could do was {$300.00}, and they couldn't put me on a payment plan. I asked them 2x if this would bring my credit score back up and they have not answered me. 

I believe that XXXX is a scam company and that they don't have anyone available to help the patients. As I said, I called and emailed to try to resolve my bill and I was completely ignored, but instead was sent to a collections agency. 

Can anything be done about this company? They are not available or care about the customer, and now I'm in collections for the first time in my life. 

I look forward to your input and help. Thank you! 

XXXX XXXX

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation