Consumer complaint received 2024-11-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Formal Complaint Violation of Consumer Rights by XXXX XXXX XXXX XXXX and Credit Bureaus Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding violations of my consumer rights by XXXX XXXX XXXX XXXX and the credit bureaus. Despite my attempts to resolve inaccuracies on my credit report, both the financial institution and the credit reporting agencies have failed to conduct a proper investigation, thereby violating my rights under the Fair Credit Reporting Act ( FCRA ). 
The issue concerns the charge-off account originally numbered XXXX, which is being inaccurately reported on my credit report by XXXX XXXX XXXX XXXX and XXXX by the credit bureaus. After disputing the accounts inaccuracies, I noticed that XXXX XXXX has altered the account number to XXXX, creating an inconsistency across the credit bureaus. This change in the account number has caused further confusion, as the account now appears differently on each bureaus report, making it impossible to track the account properly. This inconsistency between the credit bureaus raises additional concerns about the validity and accuracy of the reported information. 
Despite my previous dispute and request for a correction, XXXX XXXX XXXX XXXX has verified the inaccurate payment history without making any necessary corrections or providing a satisfactory explanation. This failure to act constitutes a violation of 15 U.S.C. 1681i, which mandates that furnishers of information ( such as XXXX XXXX ) conduct a reasonable reinvestigation into any disputed information. 
Specifically, 15 U.S.C. 1681 ( i ) ( a ) ( 5 ) requires that, if a consumer disputes information provided by a furnisher, the furnisher must conduct a reasonable reinvestigation of the information. In this case, XXXX XXXX has not taken reasonable steps to verify the accuracy of the reported missed payments and instead has incorrectly verified the account as accurate. This is despite the fact that the account was charged off, and as such, there should be no reporting of missed payments. The reporting of these missed payments is not only inaccurate but also unlawfully extends the statute of limitations on the debt. 
By continuing to report monthly missed payments, XXXX XXXX is unlawfully extending the statute of limitations on this debt, which harms my rights and credit profile. This practice violates the spirit of the Fair Credit Reporting Act and undermines the legal protections afforded to me under state law, where debts are typically subject to a statute of limitations after a certain period of time. This ongoing reporting is causing serious financial harm by artificially extending the life of the debt. 
Additionally, XXXX XXXX has not complied with 15 U.S.C. 1666 ( b ), which mandates that if an account is charged off, no monthly payments should be reported. The ongoing inaccurate reporting of missed payments is a direct violation of this statute. Furthermore, under 15 U.S.C. 1681s-2 ( 7 ), I was not provided the required 30-day notice before negative information was reported, further compounding the violations. 
As noted in the attached documentation, several other inaccuracies exist across the account, including discrepancies in the reported payment history, balance, and status. These inaccuracies have persisted despite my prior disputes and requests for corrections. 
I have also contacted the credit bureaus regarding this issue, but they have failed to take corrective action, allowing the inaccurate information to remain on my credit report. Despite my documented dispute, the erroneous information persists, which highlights the lack of proper investigation or response from both XXXX XXXX and the credit reporting agencies. 
I respectfully request that the CFPB investigate these matters, as XXXX XXXX XXXX XXXX and the credit bureaus have failed to meet their obligations under the Fair Credit Reporting Act. The failure to conduct a reasonable reinvestigation, correct the inaccuracies, and cease reporting misleading information is a clear violation of my rights. Furthermore, the unlawful extension of the statute of limitations on this debt due to the continued reporting of missed payments is unlawful and damaging. 
I seek your assistance in ensuring that these violations are addressed and that these entities comply with the law. 
Thank you for your attention to this matter. I trust that the CFPB will take the appropriate action to protect my rights and ensure that the responsible parties are held accountable for their failure to follow the law. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation