Consumer complaint received 2023-09-24 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: Conduent Incorporated
State: IL

Complaint narrative:
Someone scammed my card starting XX/XX/2023 My card was still in my possession I dont know how they copy or duplicated my information from my card This card does not have a chip so therefore I dont even think that is very secure, but I did try to follow my footsteps myself I went back to the gas station to make sure it wasnt like a faulty Swiper, and also went back to the last studio to let them know as well that I will scam no help. My card on XX/XX/XXXX is when my card decline at a bar while I was out on XX/XX/XXXX thats when it declined I instantly card to cancel get didnt get a hold any at XXXX that night so I finally XXXX Comerica Bank in they transferred me to the fraud department to open my investigation so I was speaking with a young lady and I was letting her know which charges I wanted to report and dispute. She stated that whoever was using my card didnt actually put in the correct pin number and I asked her how did they actually get my money off the card if they kept putting the wrong pin number she said shes not for sure so I told her something very fishy is going on and Im going to get to the bottom of it because I do not play about my funds, my money I work hard for my money every day. 
On XX/XX/2023 I disputed all charges from ATM machines which was {$2500.00} and I was told that I should wait for my dispute papers to come in the mail. And my card so I got my card on XX/XX/XXXX I didnt get the forms until XX/XX/XXXX I had 10 days from the XXXX in order to receive a credit of my missing funds back on my account which wouldve been XX/XX/XXXX there was no way that I couldve mailed those documents in in time for my credit so thats the reason why I emailed them so they can get there quicker and still was denied for these fraudulent charges. I was doing everything in my power So I went online to the XXXX and found this view papers fill them out put all my personal information on there and sent them to them in a email thats was given by customer service The young lady told me that I shouldnt send them PDF file so I resent them as taking a picture of the papers in I submitted them so I waited at least 72 hours to check to make sure they view and have my papers so the young lady say hey, you will receive a letter in the mail and I said what is the letter in the mail concerning she stated that I was denied of my claim I said I wanted to speak to a supervisor right away. The supervisor said that I should file an appeal. I said, why did I get denied of my claim when I sent the police report with my claim as well. She saying that she wasnt the person who handled my claim, but I just confused of why I was denied as they can see whoever this person was use my information multiple times at different ATMs in the surrounding areas and also kept checking my Balance kept pressing the wrong pin number in and paying for ATM fees which I will never do, but my concern is if I have a police report went into the police station and made this claim. My account should automatically be reported as a fraud who will go to the police station without even having proof that this was fraud I am a single parent that works for home care that saving her money to actually put a down payment on a home this up coming fall this is putting me in emotional distress and behind on my bills due to this inconvenience. I actually put in the notes on my claim to please return my funds back to my account immediately nothing happened, so therefore I am reporting to you all to help me as a prepaid card at XXXX program customer to receive my funds back. As Im searching online trying to figure out and get answers to see if this ever happened to anyone else. They have thousands of claims that people been scammed in never received there money back like thousands of dollars from Unemployment, Child Support or Homecare service I need my money back in my account. this is fraudulent towards the company. At this point this is a civil right matters someone needs to be stop and get involved involved in help people out here thats living in trying to make it every day living. Whoever this person was, I guarantee you they have ATM video footage of this person scamming in my card Please try to contact each merchant to verify that this was not me my police report should actually help this claim as well

Company response to consumer: Closed with explanation