Consumer complaint received 2025-12-03 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: FISERV FINXACT CORE
State: CA

Complaint narrative:
On XXXX, I claim number XXXX was denied for being too late to report because they were dated for XX/XX/XXXX. I originally did call these in on time in my XX/XX/XXXX dispute of numerous transitions from XXXX stores, XXXXXXXX XXXX, and XXXX XXXX  all from North Carolina. I had to call in again because I noticed there were multiple transction charges that were not included in my original dispute on XXXX.that were dated from XXXXto XX/XX/XXXX and should have been together with the first dispute claim on XX/XX/XXXX of XXXX. the rep told me that he saw what I was talking about and said he'll put in a new dispute for the ones that didn't get included ito my original dispute on XX/XX/XXXX of XXXX. The original claim number was XXXX and was approved on XX/XX/XXXX and reimbursed right away into my account. But the company rep that day failed to add them all together. They were totaling them up for me because I couldn't see these transactions on my end. Thats why they were addibg them all together I thought. I had to contact them again in XX/XX/XXXX of XXXX for the same transitions that didn't get added onto the list for XXXX 's XXXX claim. when I was looking over some papers I noticed that my bank statement they mailed to me had all these same transaction charges that were not included. There were 27 of them that didn't get included. and adding up to over XXXX dollars. So. But the second dispute claim number XXXX got denied. With no chance to challenge the denial. They closed the file and that was it.. When I originally put in the claim the representative told me there were numerous transactions from North Carolina for different XXXX stores and XXXX XXXX  stores in north carolina. I told her they were not mine or did I ever authorize these. She went through a lot to them and we had go go through each one. She stopped about 10 into the count and said there are too many to read, she said I'll just cover all of them she said on the list she's going to mail me along with official complaint form. I never authorized these transactions so.she said she would start the process of reimbursing me the funds temporarily until the investigation dispute was over. I said okay and to please send copies of my statements from XXXX to present XXXX .. because I never created an online account since I had a XXXX in XX/XX/XXXX, I am not able to use my right hand or sit for too long at a time. Anyways she said she will dispute all transactions with those same type of charges from North Carolina and put them all in one. When I received the provisional credit to my account, I assumed that was all of it. I didn't even have to turn in the complaint gorm. They sent me a letter saying resolved. But for the amounts they didn't add it transactions they failed to put together, they denied. I had to do this all over again and I had to send in the documents this time which I did. But the provisional was never done and they sent me a denial letter. XXXXabd put a dispute complaint for all the transactions, there were numerous ones like XXXX that didn't get included in my original dispute .. With amounts between XXXX dollars to XXXX dollars .. totalling up to over XXXX. I want them to reimburse these charges to my account. They should have been included to my original datr of complaint because it was not my fault these were late on requesting refund, they should still take if as timely since the representative should have included all of them. The first time I put in the claim..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation