Consumer complaint received 2026-06-03 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: ProCollect, Inc.
State: NM

Complaint narrative:
XXXX XXXX XXXX whom may it concern\n \n By mean of this letter I am writing a claim fXXXX XXXX because three matters (harassment of unjustified collection, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and hurting my economy with unjustified charges oXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I dont normally leave reports of fraud and complains, but I had a really bad experience at the beginning of the second year of renting the apartmenXXXX XXXX XXXX XXXXe harassment which this company is making against me is with a collection of XXXX XXXXProcollect Incorporate; copy included), motivated me to do this claim because I was the damage person). This is a harassment because I moved oXXXX XXXX XXXX XXXX XXXX good standing and with the help XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And with the notice of vacate XXXX XXXX we gave the keys to the manager, we cleaned the apartment and we deliver the apartment in the same condition I received froXXXX XXXX XXXX XXXX XXXXe manager in function when I moved in). We have Video which shows the good condition of the apartment when I moved out.\n I also want to claim a unjustified increase of the rent because I was recertified to pXXXX XXXX in the Renew Contract with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This is according to my income and my disability status. However, on XXXX XXXX XXXX XXXX XXXX XXXX XXXXroke the contract and without notice of 2 month in advance of any change of rent increase and without making prior arrangements with me; I was abruptly informed that I had unfairly to pay a increase in my rent by more than XXXX XXXX XXXX XXXX XXXX which I had to do a sacrifice to pay for 5 months ($500.00 froXXXX XXXX XXXX XXXX XXXX XXXX XXXX and it affected my health (for this reason I was not able to go with my XXXX XXXX XXXX XXXX XXXX XXXX) and my economy. ( I am claiming these XXXX XXXXtras which I paid for 5 months.)\n Similarly, on the month of XXXX XXXX XXXX XXXXetected a broke window and they charge me XXXX XXXX XXXX XXXX XXXXough I demonstrate to manager XXXX XXXX with videos that the front neighbors who were playing baseball broke it with their hard ball which they were playing in front of my apartment.\n Also, this is the sixth month after I moved from the apartment XXXX XXXX XXXX XXXX XXXXnd they has not refund me my primary deposit of XXXX XXXX XXXX of renovation of contract on XXXX XXXX XXXX XXXX XXXX \nIn summary I appreciate your attention to this matter to help me to recover XXXX XXXX XXXX XXXX XXXX XXXXecause is unfair that this company does not return me the rent depoXXXX XXXX XXXX improper charge of rent increase because the company broke the original contrXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXge for the glass that I did not. ($300.00).\nMoreover, I claim also a compensation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which affect my health and economy of people like me. \n \XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation