Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
On XX/XX/XXXX sent letters to Experian via mail requesting a reinvestigation for the following accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XXXX XXXX XXXXXX/XX/XXXX I received a response from Experian that the following account ( XXXX ) were verified XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX I received a response from Experian that the following account ( s ) were verified XXXX XXXX XXXX XXXX On XX/XX/XXXX I received a response from Experian that the following account ( s ) were verified XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I received a response from Experian that the following account ( s ) were verified XXXX XXXXXXXX On XX/XX/XXXX I received a response from Experian that the following account ( s ) were verified XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XXXX XXXX XXXXXX/XX/XXXX I responded via mail formally requesting a description of the procedures the bureau used in providing all information to the original creditor in processing my dispute under FCRA 611 ( a ) ( 7 ) for the following accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  On XX/XX/XXXX I responded via mail formally requesting a description of the procedures the bureau used in providing all information to the original creditor in processing my dispute under FCRA 611 ( a ) ( 7 ) for the following accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX I wrote a letter requesting Experian to investigate and verify that all data for the following account ( s ) was reporting accurately including every notation date and balance whether reported or not : Account : XXXX XXXX  Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX XXXX  Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX Account : XXXX XXXX XXXX Alleged Late Payment Date : XX/XX/XXXX On Thursday, XX/XX/XXXX at XXXX I received an email from Experian stating that my disputes does not appear to have been sent directly by me and that they have not taken any action on my alleged request. I sent each dispute myself from my home. I am not sure why they think I am a third party as I am trying to fix my own credit and I am trying to get these inaccuracies removed so that I am able to purchase a home.

Company response to consumer: Closed with explanation