Consumer complaint received 2024-10-01 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: Bread Financial Holdings, Inc.
State: GA

Complaint narrative:
I have previously made a complaint about the unethical, malicious attempt to giuge and swindle fees from customers with unnecessary fees when Comenity first announced their grift. Since that time a Trump installed judge has struck down the White House 's attempt to reign in predatory fees particularly the CFPB 's ability to do the job it was created for in holding companies to account for their theft through abitrary fees. To that end Comenity has commenced their theft as announced and have begun charging for paper statements being sent out when their website is less functional than XXXX and impossible to log i to one 's account through a browser that block cookies. I shouldn't allow credit card companies carte blanche access to my internet browsing habits to access my account and pay money if they were actually interested in being repaid. Why do credit card companies have more rights to surveillance than law enforcement?! I don't habe a great deal of faith that the CFPB will do anything to abate Comenity 's robbery through fee, but I will continue to make complaints so that their grift and strong-arming is recorded somewhere and hopefully our political landscape will change in the future to restore the ability to this agency to regulate and reign in the soulless predatory capitalism of companies and corporations like Comenity. Below is the original complaint I filed when they announced their plan of theft through fees to their customers that received paper statements. Charging customers for not having access to a computer or the internet would be textbook discrimination if humans did it. If corporations are people why is this legal? Again, I doubt this body will get a straight answer from Comenity ad tbey didn't offer one last time. But I must make and document a complaint for the hope of this agency and a political landscape that works for people and not corporations in the near future. 

Previous complaint : I recently received communication from Comenity that they would begin charging a fee for sending out paper copies of account holders monthly statements, regardless if they carry a balance or not. I've had problems with Comenity previously, most recently them continuing to charge w minimum {$40.00} for late fees, when the CARD Act maximum is {$32.00} and has been the lionshare of the time I've been a cardholder. If I have the right to request my monthly statement or any records at any time without charge then charging for a monthly statement to be sent out even if there's a XXXX balance is malicious, brazen, and condescendingly lazy credit card company grift. Comenity has purchased the banks/service contracts for other store cards I have and have been slashing and reducing credit limits, and attempting to issue similar unnecessary fees. Their business model seems set on staying afloat through deception and theft. Charging customers for physical mail because the cost of materials and labor, but also charging customers processing fees for paying their monthly payments if they make them online OR on the phone is not only a malicious grift in nature, it perfectly contradicts the reasoning behind charging for paper statements because those payments are also processed by machine owned by a third party that Comenity chose to outsource an integral part of the commissioning of the services their business provides. A corporation nickel and diming customers for reasons of labor and material costs while simultaneously charging customers perpetual, unnecessary, and oft explicitly illegal fees when to make payments in ways ( Online and telephone ) that remedy and if not eliminate those same labor and material costs ( Said credit card company implies is the reasoning for charging for paper statements ) is fraud. I want a CFPB and DOJ investigation into Comenity Bank, how quickly they're acquring other credit cards or the banks behind them, and their general and full throated disregard for any part of the CARD Act, particularly in regards to arbitrary fees, late fees, bottlenecking cardholders towards their often buggy ( Virtually unusable on mobile ) website to see any part of our balance and charging fees for any sort of payment save a physical bank check. Their new policy is an arbitrary, malicious, retaliatory tax on cardholders that pay Comenity directly, and entirely within their capacity to process, document, and apply the payments, in house where they can't conjure an unnecessary fee for an integral part of their business they willfully and unnecessarily choose to outsource. Cardholders shouldn't be responsible for credit card company lazinesss.

Company response to consumer: Closed with explanation