Consumer complaint received 2024-02-06 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Sequium Asset Solutions, LLC
State: MD

Complaint narrative:
XX/XX/XXXX Received email payment solicitation from XXXX XXXX XXXX XXXX Final offer to resolve your cancelled account Total past due : {$2700.00} Account number ending in : XXXX Date : XX/XX/XXXX Hello, We previously sent you a letter informing you that your account referenced above has a past due balance of {$2700.00} and needs immediate attention. We would like to provide you with one last opportunity to resolve this account before it is turned over to an external collection agency, which may have a negative impact on your credit report. 

You have the option to make the payment in three installments on or before XXXX. We are not obligated to renew this offer. Please call us XXXX for payment and any assistance related to the offer. 
Ways to pay today : Call XXXX XXXX Select XXXX XXXX XXXX XXXX XXXX Not XXXX XXXX XXXX XXXX  ) Enter your account number Enter your zip code Thank you, XXXX XXXX XXXX Note : This is an automated email ; replies to this email are not monitored. If you have a question, please call XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear XXXX XXXX XXXX I have received numerous emails from the forwarded source. I have no such account. 
Please advise as to whether this is a legit Email payment request from XXXX. 
If you authorised this account and associated it with me, you did not do your due dilegence. I had already locked my Credit File and have now filed a fraud alert to the 3 Credit reporting agencies. 
Again, please respond and advise. 

Thank you Response back- THIS IS AN AUTO-RESPONSE MESSAGE - PLEASE DO NOT REPLY - XXXX XXXX XXXX WILL NOT SEE ANY REPLY SENT TO THIS MESSAGE This message confirms that your report has been received by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX . 

The XXXX XXXX XXXX XXXX XXXX Acceptable Use Policy is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

XXXX XXXX XXXX  ABUSE REPORTING Please note that we can only take action on reports that implicate the XXXX XXXX XXXX XXXX as a source of abuse. As we are unable to take any action on reports not involving XXXX XXXX XXXX XXXX XXXX, we recommend that you send those reports directly to the abuse address of the originating domain or service provider. You can identify the originator by reading the expanded e-mail headers. If you need help with reading headers, visit the following : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  For any abuse report involving e-mail, it is essential that the report include the full original expanded headers containing the source IP address and time stamp, along with the complete unedited subject line and message. A report can not be investigated without this information. Please send one report at a time, as combining multiple reports only detracts from our ability to address abuse issues. 

For abuse reports involving security incidents, please include relevant log excerpts of the incident directly in the body of your message. Logs must be in plain text or XXXX format and include the time zone, source IP address, destination IP, timestamps, and port numbers. 

For information on spam related issues please visit XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and use the help search box to search for " spam '' to locate Spam FAQs for your service type. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX will take appropriate action on any phishing reports that : 1. Appear to be from XXXX XXXX XXXX 2. Contain websites or services hosted on XXXX XXXX XXXX XXXX XXXX 3. Target XXXX XXXX XXXX customer identity or personal information For information on how to protect yourself from Internet scams, identity theft, and for the latest information on phishing & counterfeit XXXX XXXX XXXX Billing notices, refer to the following XXXX XXXX XXXX eSupport articles : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX If you are an XXXX XXXX XXXX customer and you suspect that your XXXX XXXX XXXX  email address ( es ) has been compromised refer to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX If you think you have been a victim of potential identity theft, the U.S.

Federal Trade Commission offers advice on its web site, which is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX COPYRIGHT For Copyright, Trademark, or XXXX allegations of Infringement , please visit : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX If your report involves a threat, please take steps to protect yourself and your property by reporting the incident to your local law enforcement agency. We will investigate your complaint and cooperate fully with any requests from law enforcement.

You will receive no further contact from us unless there are special circumstances, or we require additional information to complete our investigation. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Never Responded back ) Recent notifications from my credit monitoring service XXXX - XX/XX/XXXX SEQUIUM ASSET SOLUTIONS , LLC has flagged your account as Unpaid ( D ) with XXXX, which may negatively impact your credit score based on XXXX data. 
Source : XXXX XXXX : SEQUIUM ASSET SOLUTIONS , LLC Address : XXXX XXXX XXXX, XXXX, GA XXXX Activity : Unpaid ( D ) Balance : {$2700.00} XX/XX/XXXX Your Credit Rating has changed from Exceptional to Good. 
Your XXXX  Score has decreased XXXX points to XXXX. Since your XXXX Score decreased, you are now viewed as more of a credit risk to creditors. 
XXXX pts XXXX score logo Learn more XXXX  data XX/XX/XXXX WHAT NOW? 

XX/XX/XXXX XXXX  XXXX XXXX has flagged your account as Collections on XX/XX/XXXX. 
Source : XXXX XXXX : SEQUIUM ASSET SOLUTION Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX Phone : ( XXXX ) XXXX Activity : XXXX XXXX XXXX ( Collections ) Balance Date : XX/XX/XXXX Balance : {$2700.00} Again - I never engaged with XXXX XXXX XXXX for whatever Equipment/Services they seek payment for!

Company response to consumer: Closed with explanation