Consumer complaint received 2025-12-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: CHERRY TECHNOLOGIES INC.
State: NC

Complaint narrative:
My experience with Cherry Technologies has been appalling, unethical, and financially damaging. Cherry Technology was the financing partner for my treatment, which I paid for through a loan issueda loan I am still being billed for, despite the fact that the provider never delivered the service. 

Here is what happened : I began making payments for my teeth-aligning treatment in XX/XX/2025. The provider, The XXXX XXXX XXXX, did not provide alignment trays until XXXX when the trays finally arrived, they were incorrect. I notified the provider on XX/XX/2025, and from that point forward the treatment completely fell apart : ignored emails, missed appointments, constant excuses, and no follow-through on anything promised. 

By early XXXX, I learnedonly indirectly and without proper noticethat the practice had permanently closed as of XX/XX/2025. I received no records, no treatment plan, no completed services, and no communication explaining what would happen next. I requested a refund multiple times and was ignored every time. 

I then contacted the dental replacement office The XXXX XXXX XXXX listed in an email, XXXX XXXX. They confirmed they had no financial relationship with the provider, received no payments from them, and would have to create a completely new and separately billed treatment plan. They also stated that many other patients are seeking refundsfurther evidence of how badly this situation has been handled. 

And yet XXXX XXXX continues to expect me to pay for a loan tied to services that were NEVER provided. 

XXXX XXXX positioned itself as a finance partner for this treatment yet has offered XXXX protection for the patient when the practice failed to deliver anything. A responsible lender would intervene, freeze payments, or cancel the loan when the financed service is not rendered. Instead, Cherry appears to expect customers to shoulder the financial burden while the business they financed shuts down and disappears. 

This is predatory financingplain and simple. 

Cherry Technologies funded a service that was never delivered, and now they expect repayment from the consumer who received nothing. Their model seems to protect the merchant even when the merchant behaves irresponsibly and fraudulently, while abandoning the patient who relied on them in good faith. 

If you are considering using Cherry Technologies for any medical or dental procedure : dont. Their financing provides you no protection, no support, and no recourse when things go wrong. You could easily end up paying thousands of dollars for a treatment you never receiveexactly what is happening to me right now. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have contacted Cherry Technologies multiple times : XX/XX/2025, XX/XX/2025 and XX/XX/2025. 

I have contacted my credit card company, XXXX, to stop further payments to Cherry Technologies.

Cherry Technologies continues to harass me regarding this loan although services were not provided. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This constitutes nondelivery of services, and Cherry Technologies has provided no consumer protections, no investigation, and no suspension or cancellation of the loan. I have been ignored or dismissed and remain financially responsible for a nonexistent service.

I am requesting that the CFPB require Cherry Technologies to : XXXX. Cancel the loan in full and refund in the amount previously paid of {$1400.00}. 
XXXX. Remove all billing obligation XXXX. Remove all credit reporting XXXX. Provide written confirmation of resolution This is a clear case of predatory medical financing and failure to protect the consumer from fraud. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Note the Cherry Technologies payment plan for XXXX De XXXX ID XXXX. This plan was paid IN FULL as SERVICES were received.

Company response to consumer: Closed with explanation