Consumer complaint received 2025-01-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Name : XXXX XXXX XXXX XXXX : XX/XX/XXXX Last 4 of XXXX : XXXX Hello. I am contacting the CFPB today to detail my recent experience with XXXX and the XXXX XXXX. 

On XX/XX/XXXX, I filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding a fraudulent credit card account opened in my name with XXXX XXXX  XXXX ( XXXX XXXX ). XXXX days later, I received a response from XXXX stating that I was somehow found liable for this account. The response included the instruction, If not already submitted, submit the following documents if you would like this decision to be reconsidered. For your reference, I have attached Apples email, a screenshot of the CFPB complaint ( # XXXX ), and the initial documents submitted with the complaint, including the FTC Identity Theft Affidavit.

My concern lies in the timeframe of Apples investigation. In just two days, a determination was made that this account is mine, despite my submission of multiple identity theft reports and supporting evidence. XXXX has not disclosed the methods used to verify the accounts ownership, which leaves me questioning how this conclusion continues to be reached given the extensive evidence I have provided. XXXX, along with TransUnion and XXXX, appear to have failed to complete a thorough review of the information submitted. This fraudulent account has had a severe and lasting impact on my credit report. In an attempt to resolve this issue, I even paid the balance on the accountdespite not being liablehoping this would prompt a deeper review of my case. However, I am still facing the consequences of someone elses wrongdoing. 

On XX/XX/XXXX, I submitted another complaint with the CFPB with just XXXX XXXX, requesting the verification methods used for this account. They have now failed to comply with the given time constraints ( 4 business days ) ; the number of business days that have accrued at the time of this complaint is 5. This non-compliance now must result in the removal of this account from my credit report, under FCRA 605B ( 15 U.S.C. 1681c-2 ). XXXX XXXX failed to supply the requested information, XXXX and TransUnion are aiding in the reporting of a fraudulent account, and it must be removed from my credit report immediately following receipt of this complaint. 

After researching the appropriate legal steps, I am formally requesting that XXXX XXXX, XXXX, and TransUnion, under the Fair Credit Reporting Act ( FCRA ) 605B ( 15 U.S.C. 1681c-2 ), block this fraudulent information on my credit report resulting from identity theft. According to this statute, this action must be completed within four business days of receiving this complaint. I have again provided all relevant details and documentation for the affected accounts below for your review. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date Opened : XX/XX/XXXX I dont recognize this account. I did not authorize this and because of an evil roommate, I must suffer for his terrible actions. I did not make, open, or initiate this account. Unfortunately, they are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ), along with the other numerous FTC Affidavits I have submitted to XXXX, XXXX, and TransUnion, as proof from the US Federal Trade Commission that the account mentioned above is the result of identity theft and fraud. I have reports dating back to XXXX. I have been reporting this account to the FTC for almost a year, and all of these entities refuse to take me seriously.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief