Consumer complaint received 2017-04-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
The complaint about treatment by Wells Fargo Home Preservation. I started working with the family in XX/XX/XXXX, XXXX XXXX asked me to contact his soon to be ex-wife XXXX, and assist her with the family home located at XXXX XXXX XXXX in XXXX CA XXXX. Either refinance, Loan modification, or something. The XXXX were getting a divorce, XXXX XXXX wanted XXXX XXXX to have the family home in XXXX, a grant deed was prepared, and recorded in the XXXX of XXXX records. I contacted the Wells Fargo Home Preservation team back in XX/XX/XXXX. I worked with XXXX XXXX, a Home Preservation Specialist at Wells Fargo Home Mortgage. An impasse was created during this time because of the pending divorce. Very little could be done until the dissolution of marriage was completed. ByXX/XX/XXXX an agreement for the dissolution of marriage was at hand. This allowed XXXX XXXX of Wells Fargo to request an appraisal and in XX/XX/XXXX an appraisal was prepared by XXXX XXXX of Wells Fargo Residential Valuation Services. It is interesting to note in part of a summary of value was $ XXXX. Yet on page 3 of her report the value of As-is value of site XXXXmprovements to be only $ XXXX. XXXX told me, the new loan amount would be the appraised value. When I looked at the document back in XX/XX/XXXX I only saw the XXXX number, but now in reflection I saw the XXXX number. So here is the question should the new loan amount be $ XXXX, XXXX, which is the amount stated in a letter dated XX/XX/XXXX by XXXX XXXX, or what the borrower got stuck for XXXX?? In that letter dated XX/XX/XXXX I personally reviewed all of the terms of the Loan Modification with XXXX under the Trial Period Plan What I believe is fair is XXXX + XXXX = XXXX. The XXXX represents the deferred amount. The interest rate as described in Section 2 of Loan Modification document seems fair. Including Section 3.  The rest of the sections of the Loan Modification agreement were boiler plate issues. At this time we went from working with XXXX XXXX to a XXXX XXXX, this complicated matters. XXXX and I had no relationship. He was gruff, and did not care about our mutual client The XXXX. XXXX attitude was sign it or we will foreclose. He had sent the documents to the borrower directly and not to me. XXXX had said XXXX XXXX was not going to be on the documents. Yet when we received the documents XXXX XXXX name was in fact on them, but he did not need to sign them hmmmm something is not right. We asked XXXX he became evasive, going back to if you dont sign them we will foreclose. He would not allow us to ask questions. I talked it over to both XXXX XXXX and XXXX XXXX and I told them they ( Wells Fargo ) are now only giving us a loaf, but loaf is better than nothing. I instructed my client to sign, allow things to heal and we could go back and slay the dragon ( Wells ) later. And finally now of us work for free. My compensation was to be included I had expected to get paid for helping get this very complicated Loan Modification. I had hundreds of hours into this and I nothing, Zero,  nada, zilch. I had hope to get paid 2 % of XXXX or about {$18000.00}. Heres what I think Wells Fargo needs to do. 1 Remove XXXX XXXX name from the mortgage. Since he is not on title and the divorce decree also states he does not to have any ownership, why is his name still on it? Especially since Wells Fargo change the loan number from XXXX to XXXX. He did not sign any of the paperwork, so why are you reporting that he is on the loan when in fact he has nothing to do with loan number XXXX? Only XXXX XXXX qualified for the Mortgage on the property not XXXX XXXX. 2. I want Wells Fargo to reduce the amount of the mortgage from XXXX to {$400000.00} as stated on the appraisal bought and paid for by Wells Fargo and prepared by a staff Appraiser of Wells Fargo. 3. I want Wells Fargo to give XXXX XXXX an Equity line of Credit in the amount of {$200000.00}. The house is original, the home from the day it was built back in XX/XX/XXXX and there is only 1 permit back XX/XX/XXXX for lighting for the tennis court. The home has not had any upgrades since it was built, now its falling apart, Its a fixer up of a mansion. 4. I need to get paid, Ive been at this for the past 5 years {$18000.00} and counting. All of the other terms of the Loan Modification will  remain the same.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation