Consumer complaint received 2026-03-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other service problem — 
Company: Speed1, Inc
State: SC

Complaint narrative:
This complaint is against Speed1 Inc. and its licensed XXXX XXXX XXXX XXXX XXXX ( XXXX License : XXXX ), operating the XXXX XXXX at XXXX On XX/XX/year> at XXXX XXXX I sent {$5100.00} to my BTC wallet in XXXX XXXX. I then proceeded to complete the XXXX through their 3rd party provider XXXX. I've used XXXX several other places and never had an issue, my identity is saved to their system to make things seamless when using them so I did just that. It says it would take 2 minutes to verify everything, well its still " Under Review '' to this day. A couple hours after receiving the BTC at XXXX XXXX I attempted to send {$300.00} in BTC to an external wallet which got stuck pending, so I then attempted to send {$250.00} utilizing the XXXX network since transactions are Instant when sending BTC on that chain. It also got stuck pending and gave me a " estimated settlement '' 24 hours later which isn't common for Lightning transactions. So after both got stuck pending I attempted to reach out to support at XXXX XXXX through their app, I was given an automated reply informing me that no support agent would be available until the next day. Thinking maybe its a limit issue I purchased a premium subscription through the app store that unlocks all the features, and increases my limit from $ XXXX to $ XXXX. I then attempted to send {$200.00} on the XXXX chain but was still met with the same outcome. Stuck pending with a " estimated settlement '' time 24 hours later. I decided to switch up how I was trying to accomplish getting some BTC out of this wallet so I then utilized an app that they have available called XXXX, a service that's available in-app and is for swapping various cryptocurrencies. I figured since it was offered in the app I'd have no issues. So I attempted to swap {$2200.00} BTC to XXXX and was once again given the same message as the other 3 times. I then tried swapping a significantly smaller amount of {$75.00} and it went through fine. So I used that amount the remainder of my day and was fine. On XX/XX/XXXX at XXXX XXXX I received a support message responding to my question about the pending transactions, the agent XXXX asked if I could confirm the pending funds were credited back to my account. I checked the app and seen that they refunded all of the pending transactions. I responded at XXXX XXXX confirming they were and that's when I noticed my account had been restricted and was asking me to complete XXXX to proceed with getting it unrestricted. I instantly messaged XXXX and told them that I have completed the XXXX but its been pending for about 24 hours at that time and asked for help. I got no response. I went about my day and had not heard from them so at XXXX XXXX I checked the app and seen it was still restricted and I had no reply from XXXX. So I sent another message asking for a response about my XXXX and what I need to do to get my account unrestricted. At the time of writing this I haven't heard back from them despite them being Active in the support portal. I've sent 2 emails asking for assistance to both of their emails ; XXXX and XXXX and have received no response. At the time of writing this when I go to their support portal in the app and attempt to get help with my situation I'm giving an automated reply that no one is available until tomorrow ( XX/XX/XXXX ) to help me. When pulling up my chat with XXXX it shows that they are indeed Active and online. I don't know what else to do. I've tried everything.

Company response to consumer: Closed with non-monetary relief