Consumer complaint received 2025-03-10 00:00:00
Product: Prepaid card — Government benefit card
Issue: Advertising — Confusing or misleading advertising about the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
Bank of America and this XXXX XXXX ARE ABSOLUTELY TERRIBLE THEY CONTACT YOU SAYING THAT WITHOUT YOUR PERMISSION THE FTC GAVE XXXX XXXX MY INFORMATION BECAUSE OF THE FINANCIAL HARM THAT WAS DONE TO ME BY BANK OF AMERICA DURING THE PANDEMIC WHEN THEY CLOSED BLOCKED OR FROZE MY ACCOUNT SO THAT THEY CAN MAKE ME WHOLE FROM THE DAMAGE BANK OF AMERICA CAUSED ME FINANCIALLY. Well after you submit ALL THE DOCUMENTS FROM EVICTIONS REPOSSESSION OF VEHICLE ETC. you give the the amount and they still wont make you whole again they give you bits and pieces that you have to wait almost an entire year before receiving any compensation they give you the bare minimum and tell you if you think you are still owed to submit a new request with the new IRP NUMBER ARE YOU KIDDING ME THEN YOU CONTACT BANK OF AMERICA ABOUT THE WAIT OF RECEIVING COMPENSATION AND THE AMOUNT AND THEY SAY THEY HAVE NO CLUE WHATS GOING ON TO CONTACT XXXXXXXX XXXX  ONCE YOU CONTACT XXXX THEY TELL YOU ABSOLUTELY NOTHING NOT TO MENTION XXXX XXXX WHO HANDLES BOFA CUSTOMER RELATIONS SAYS LEAVE A MESSAGE AND SOMEONE WILL CONTACT YOU IN XXXX hours and its 2 months before you hear from them. SERIOUSLY WAITING AN ENTIRE YEAR TO RECEIVE XXXX when I submitted documents for a XXXX dollar eviction and a XXXX dollar repossession of my vehicle not to mention moving fees etc. all because Bank of America decided that my legit claim was fraudulent says there system not unemployment because BOFA will tell you to contact unemployment knowing that you couldnt get through to unemployment once you contact unemployment unemployment said they have no idea whats going on and they dont know why Bank of America would do that. Meanwhile, youre losing your home your cars your state of mind then Bank of America has the audacity to approve a claim that you put in in XXXX because of not receiving the funds in XXXX furthermore, letting you know that your claims were valid and they just denied them for no reason whatsoever they paid me in XXXX for a claim that I put in in XXXX that they denied then decided to reevaluate and approve in XXXX when the damage was already done so basically your admitting you did me wrong but a little bit too late four years too late and I go through all this when you send me a piece of paper in the mail saying that you know that you caused me financial arm and that youre gon na do what you have to do to rectify the situation and youre still not doing that how many XXXX request do I have to submit to get the compensation that I sent you documents for legit documentation for for the time period that was specified and you still wont compensate me then you have the nerve to give my information to XXXX XXXX  without contacting me first to let me know that you were gon na give these people whoever they are a personal information without my knowledge it has been almost 2 years. The debt is still piling up and XXXX XXXX is taking longer than Bank of America did to approve a claim during the pandemic and then they wan na give you the bare minimum after you send all the documentation seriously then you contact Bank of America for XXXX XXXX to say someone will contact you in 48 hours and you dont hear from them for a whole month later seriously fix the harm that you have caused me give me the rest of my funds so I can move on with my life when you approved a claim in XXXX that you denied in XXXX youre basically saying that you were wrong who does this can we get what rightfully ours what we worked for that we were entitled to in XXXX and move on with our lives or how long are you gon na drag this out then you have the audacity Bank of America to say that the federal Trey commission is the one who gave my information to XXXX XXXX what a cop out get it together nobody wants to continue waiting years to get their life back on track. Have you done what you were supposed to do during the pandemic people wouldnt be in all this financial strain its not my fault you couldnt figure out what was fraudulent and what wasnt and unfortunately for you my claim was legit and you still closed block and froze my account I wasnt able to pay rent. I wasnt able to pay my car note. This is just ridiculous and the amount of time that is taken XXXX XXXX to pay you and then they wont even pay you. The correct amount is ridiculous. Get it together give people what you owe them so they can move on with their lives

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief