Consumer complaint received 2025-07-08 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Frequent or repeated calls
Company: Genesys National Recovery, Inc.
State: PR

Complaint narrative:
Type of complaint : Debt collection Debt not owed Harassment Unlawful communication and privacy breach Detailed description : I signed a contract with XXXX XXXX in XX/XX/XXXX, but only attended the XXXX twice. In XXXX, I went in person and also called the XXXX XXXX XXXX XXXX XXXX. I never used their services after those initial XXXXwo days and clearly expressed that I did not wish to continue. 

To prevent unauthorized charges, I canceled the credit card used for payment. I assumed my membership was canceled. 

However, I was shocked to find out that my account had been turned over to a debt collection agency called Genesys, without prior notice or a chance to resolve the issue directly with XXXX. Once I became aware of this, I returned in person to the gym to ask for clarification, but the matter had already been referred to collections. 

Soon after, I began receiving text messages and calls from Genesys, using my new personal phone number ( XXXX ) a number I never authorized for collection purposes. That number was given without my consent by someone I had only listed as an emergency contact. 

Even more concerning : Genesys sent me, via text message, photos of my original gym contract and my drivers license. 
I never authorized the release or transmission of my personal ID or contract through unsecured text messages. This is a serious breach of privacy and data security, and I am deeply concerned about how my sensitive documents are being handled and stored. 

In addition, Genesys claimed in their messages that my cancellation was not valid, which is false and intimidating. I acted in good faith to cancel my membership and had no outstanding use of service. 

This entire situation violates multiple provisions of the FDCPA, including : Contacting me via a number I did not authorize. 
Harassing me through repeated calls and texts. 
Sending me sensitive personal information by text message without my consent. 
Misrepresenting the validity of a cancellation. 
Attempting to collect for services not used. 
Failing to give me formal written notice before contacting me. 

Furthermore, both XXXX XXXX and Genesys have a history of complaints and poor consumer practices, including multiple unresolved cases before the Puerto Rico Department of Consumer Affairs ( XXXX ). Their pattern of behavior reflects ongoing disregard for consumer protections. 
Type of complaint : Debt collection Debt not owed Harassment Misleading and abusive collection practices Detailed description : I signed a contract with XXXX XXXX in XX/XX/XXXX, but only attended the gym twice. In XXXX, I called the gym and went in person to cancel my membership. I had not used their services after those two days, and I clearly communicated my decision not to continue. 

To prevent further unauthorized charges, I canceled the credit card used for payments. I assumed the matter was closed. 

However, I was shocked to learn that my account had been referred to a collection agency called Genesis, without any prior written notice or opportunity to resolve the matter directly with the gym. Upon learning this, I went back to the gym in person to address the issue, but it had already been escalated to collections. 

Soon after, I began receiving calls and text messages from Genesis at my new personal phone number ( XXXX ) a number I never authorized for debt collection purposes. It was shared without my consent by someone I had only listed as an emergency contact. 

In their messages, Genesis claimed that my cancellation was not valid, which is false, misleading, and intimidating. I took clear, good-faith steps to cancel my membership. I received no final statement, and no acknowledgment of my cancellation was ever provided. 

This conduct violates several provisions of the FDCPA, including : Unlawful use of private contact information. 
Harassment via repeated calls and texts. 
Misrepresentation of the debt and the cancellation process. 
Attempting to collect for services never used. 
Failure to properly notify me or allow resolution before referring the case to collections. 

Furthermore, both XXXX XXXX and Genesis have a troubling history of consumer complaints, including multiple unresolved cases before the Puerto Rico Department of Consumer Affairs ( XXXX ) and various consumer protection forums. These patterns reflect consistent disregard for consumer rights and contractual fairness. 

My correct and only authorized phone number for communication is XXXX. 
Any other number previously associated with my account was either outdated or shared without my consent. 
I do not authorize the use of any other number for debt collection or communication related to this matter.

Company response to consumer: Untimely response