Consumer complaint received 2025-08-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On Thursday, XX/XX/XXXX, I opened a Chase XXXX Account using their {$500.00} promotion coupon. I opened this account online, I have been a Chase member since XXXX when they took over XXXX, I already have an established account with them. 

That same day, I went in person to my local branch to deposit XXXX checks. I am a realtor and earn commissions off of my team members transactions, as well as earn money on my own transactions. These checks totaled about {$39000.00} with one being 5 figures, one 4 figures, and another 2 figures. 

Over the weekend, I realized that I had some expenses that were going to need to be paid, so I went in to the business account and there was {$270.00} available and there was a hold on the rest of the funds until XX/XX/XXXX. I transferred the {$270.00} to my personal joint account ( after researching to see if this was okay, as a sole proprietor I determined that it was okay to make that transfer based on the information I found, not to mention, the bank allowed that kind of transfer to take place ). 

Monday, XX/XX/XXXX, I received a text from Chase telling me that " We need more information about your Chase Account ( s ). To continue using your account ( s ), please call us at the number... etc.

I tried logging in to my account and it was locked. They had a prompt to call them on the app which I clicked. I spoke to a woman who was very nice at first, but upon investigating the matter told me that Chase had decided to " end it's relationship with me '' and was closing my account. After conversing with her, I started to get upset as she told me there was no recourse and furthermore, Chase would be closing all of my accounts. I asked who I could talk to regarding this matter and she sent me to her supervisor who went through the same process with me. By this time I was livid, as they would give me no clear answer, or any sort of compassion for the fact that this was all the money I have to pay my bills and feed my family of 7. She told me I would need to remove myself from my joint accounts or my husband would risk closure too. 

We went into our local branch and talked to one of the ladies there who tried everything she could to help us get answers and to find out when we would get our money back. She was very compassionate as she helped us remove my name from our accounts and helped me close the account I started almost 20 years ago. 

I went in the next day to talk to another banker and get more clarity. She told me that they are not allowed to know the reasons, and that AI makes the final decisions on these matters. She was able to give me a printout of my account with my balance, and she was able to tell me that the lady from the day before had escalated my case and assigned a case manager, but I didn't get any further information on that. 

She did explain the process of how checks work, how funds are wired from bank to bank, and why it would take 10 days for them to write the check to me however, Ive read reports of people waiting months to recover their money after similar actions by Chase. I can not afford to wait that long and after this encounter, I can not just trust Chase. 

Chases actions have essentially accused me of fraud without giving me any opportunity to explain or defend myself. This has been incredibly upsetting because I run a legitimate, ethical business and have always operated with integrity. For them to lock up my money and shut down my accounts ( without even telling me what risk they think I pose ) is not just unfair, it has caused serious harm to my family and my business. 

This abrupt account closure and freeze of my business account, with no notice, no recourse, and only a " promise of 10 days '' to mail my check, has placed extreme financial and emotional strain on my family. I am filing this complaint to hold Chase accountable and to expedite the safe return of my funds.

Company response to consumer: Closed with non-monetary relief