Consumer complaint received 2019-05-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Specialized Loan Servicing Holdings LLC
State: FL

Complaint narrative:
My mortgage balance was $ XXXX and I had originally purchased my home for $ XXXX. When my income unexpectedly stopped in XX/XX/XXXX, I immediately listed my home for sale, as I knew I would be unable to afford my mortgage payments. As it was the height of the housing crisis and banks weren't lending, I was unable to sell my home and recover any of my equity. In XX/XX/XXXX, I was no longer able to pay my mortgage as I had no income, had exhausted my savings keeping up with mortgage payments and could not find employment. After 3 months in XX/XX/XXXX before foreclosure was initiated, I received a settlement from a class action and contacted XXXX XXXX, the servicer, to satisfy the arrears and get current, hoping that the market would recover somewhat and I would be able to sell the house. XXXX XXXX told me they would not accept the payment. It has been 10 years. I was constantly applying for hardship loan modification once I found employment since my mortgage was 6 7/8 % interest only with no success. At the ultimate foreclosure trial in XXXX, the judge ruled that since I provided evidence that corroborated the banks ' unwillingness to take my payment & avoid foreclosure, they could not accelerate the mortgage. As the market recovered, I have always had some equity in the house and found buyers to pay off the mortgage but obfuscation and withholding of information by the bank interfered with the process. XXXX XXXX kept me tied to a house I couldn't afford so that now, I am actually underwater on the mortgage. XX/XX/XXXX, a new servicer was assigned to the mortgage and I attempted to work with them on a short sale. I immediately found a cash buyer for $ XXXX when the mortgage balance they were looking for was $ XXXX. It has been 3 months of runaround. I had 2 backup offers that I lost because of the delays and runaround from the servicer. This is a nightmare. I have lost everything I invested and the bank is making almost a 100 % return on their $ XXXX investment. They claim not to receive information, misplace or lose records and plain out lie. Meanwhile, every month they are looking for an additional {$2900.00} of my equity for a mortgage payment. I have done everything I could to try to satisfy the loan. get out of a home I can not afford to maintain, and recover some of my original equity for almost 10 years. I am almost XXXX years old, raising my granddaughter alone after the death of her mother from XXXX and need to get control of my financial life. My situation is complicated but I need help and feel that there is no one to go to. The legal system failed me. The attorney 's & realtors I work with are similarly frustrated. I don't know how these banks are able to do this to a person. The only one who is losing anything is me and I could really use some help. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation