Consumer complaint received 2025-09-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
Related prior CFPB complaints : XXXX and XXXX. Wells Fargo wrongfully charged off accounts XXXX and XXXX while current/never delinquent. I require written-only communications ; you already have my phone number in the CFPB files and my online profile. 
Statement of Facts Matter : Wrongful charge-off of Wells Fargo credit card accounts ending XXXX and XXXX Account holder : XXXX XXXX ( customer XXXX years ) Jurisdiction/time : America/XXXX  ( XXXX ) XXXX XXXX XX/XX/year>, XXXX XXXX  XXXX Written report to Wells Fargo Board. 
I notified the Wells Fargo Board of Directors of a serious violation arising from a wrongful charge-off of my credit card account, stating I have never missed a payment and demanding immediate investigation and remedial action. ( XXXX. 
XXXX ) XXXX. XX/XX/year>, XXXX XXXX  XXXX CFPB acknowledgment ( ID XXXX ). 
I received a CFPB notice stating the complaint was sent to the company ( Product : Credit card ; Issue : Closing your account ). The notice reflects Submitted on : XX/XX/year>. ( XXXX. XXXX ) XXXX. XX/XX/year>, XXXX XXXX  XXXX Wells Fargo case opened ; improper request for phone number already on file. 
Wells Fargo referenced XXXX XXXX. XXXX for account XXXX, stated they were reviewing my concerns, and requested a valid phone number to contact me at XXXX ( XXXX XXXX XXXX XXXX ). This request was unnecessary because Wells Fargo already has my phone number on file in ( a ) the CFPB complaint ( ID XXXX ) and ( b ) my online customer profile. ( XXXX. XXXX ) XXXX. XX/XX/year>, XXXX XXXX  XXXX Arizona Attorney General acknowledgment. 
The Arizona Attorney General ( XXXX XXXX ) acknowledged receipt of my complaint XXXX # XXXX concerning the wrongful charge-off. ( XXXX. XXXX ) XXXX. XX/XX/year>, XXXX XXXX  XXXX Formal written demand to Wells Fargo Executive Office. 
I issued a written demand regarding the wrongful charge-off of accounts XXXX and XXXX, directed that all communications be in writing, and demanded : immediate account restoration, full credit-report corrections with written confirmation, financial redress, a written explanation and assurances, and policy review. I set a written-response deadline of XX/XX/year>. ( XXXX. 
XXXX ) XXXX. XX/XX/year>, XXXX XXXX  XXXX XXXX CFPB acknowledgment ( ID XXXX ). 
I received a second CFPB notice ( Product : Credit card ; Issue : Closing your account ) reflecting Submitted on : XX/XX/year>. ( XXXX. XXXX ) XXXX. XX/XX/year>, XXXX XXXX XXXX  Address misrouting notice. 
I notified the Wells Fargo XXXX XXXX that sensitive correspondence had been misrouted to my residential address despite my correct mailing address being on file, and I demanded written correction to : XXXX XXXX XXXX XXXX. 
# XXXX, XXXX, AZ XXXX. ( XXXX. XXXX XXXX XXXX. XX/XX/year>, XXXX XXXX  XXXX Voicemail contrary to written-only directive. 
A Wells Fargo representative XXXX XXXX XXXX left a voicemail requesting a call, notwithstanding my explicit written-only communication requirement. ( XXXX. XXXX ) Exhibits XXXX XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXX  ) Email to Wells Fargo Board reporting violation and demanding investigation. 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXX ; CFPB shows XXXX XX/XX/year> ) CFPB acknowledgment, ID XXXX ; Product : Credit card ; Issue : Closing your account. 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX  XXXX ) Wells Fargo case open ; Case No. 
XXXX ; acct XXXX ; improper request for phone number already on file ( CFPB & online profile ). 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXX ) AZ Attorney General acknowledgment, XXXX # XXXX. 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXX ) Formal written demand to WF XXXX XXXX ( written-only, seven-business-day deadline to XX/XX/year> ). 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXXT ; CFPB shows XXXX XX/XX/year> ) CFPB acknowledgment, ID XXXX ; Product : Credit card ; Issue : Closing your account. 
XXXX. XXXX XXXX XX/XX/year>, XXXX XXXX XXXX  ) Email re misrouted mail ; confirms correct mailing address. 
XXXX. XXXX ( XX/XX/year>, XXXX XXXX XXXX ) Voicemail from XXXX, contrary to written-only directive.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation