Consumer complaint received 2025-09-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
We have tried to dispute the claimed balance due from XXXX XXXX XXXX XXXX XXXX account XXXX. 

Our family has reviewed all records and believe that all payments due have been made on time, and that XXXX still owes our family a balance of {$66.00} for overcharges that were never credited as promised. 

Following is a history of the account : The account was originally an XXXX account from pre XXXX. 
We had XXXX I-phones and XXXX I-pad when our account was acquired by XXXX. 
Our monthly billing was approximately {$160.00}. 
In XX/XX/XXXX a second I-pad was added to the account and our bill increased to {$170.00} per month. In XXXX when the billing process was moved from XXXX to XXXX the bill increased to {$210.00}. When I called to talk to a XXXX representative it was discovered that the I-Pads had converted as I-phones and were being charged the higher rate. The representative said she corrected the error, and a credit of approximately {$33.00} would be reflected on our next billing statement. This credit was not reflected on the XXXX invoice and the monthly charge was not corrected resulting in a second credit due. No credit has ever been received from XXXX. 


In XX/XX/XXXX we sold our house XXXX XXXX XXXX and returned to the mainland. When we arrived at our new home we contracted with a local company for Internet and Cell Phone service. This service went live on XX/XX/XXXX. 

With the new services working, on XX/XX/XXXX ( the last day of our normal monthly service period ) we contacted XXXX customer service to stop service and double check on the status of our credit from XXXX. The rep input the disconnect and said the credit was processing. She did advise that the XXXX bill was not available yet so I would have to pay that bill when I received it. Overnight ( XXXX ), our I-Pads were disconnected, and would only work when connected to our new internet service, so we deemed that the disconnect was successful. 


Following are the billings and payment dates Period Amount Paid Method XXXX {$170.00} XX/XX/XXXX XXXX XXXX Nov-Dec {$170.00} XX/XX/XXXX XXXX XXXX XXXX {$150.00} XX/XX/XXXX XXXX XXXX XXXX * {$210.00} XX/XX/XXXX XXXX XXXX XXXX * {$210.00} XX/XX/XXXX XXXX XXXX These statements were generated by XXXX the others were from AT & T Based on my records I have made all of my payments and should end up with a credit due of {$66.00}. 

Instead, on XX/XX/XXXX, a random email appeared that said XXXX was " canceling the account '' due to non-payment ; even though the account should have been cancelled in XX/XX/XXXX. There were no attempts to reach out by XXXX during the timeframe of XX/XX/XXXX to XX/XX/XXXX. Once we disputed directly with XXXX in XX/XX/XXXX, they again went silent and would not provide an accounting of records of why they think there is a balance due, when service was not rendered nor used since XX/XX/XXXX. 

On XX/XX/XXXX, XXXX then fraudulently reported to TransUnion that there was a late payment, tanking our credit scores. We have attempted to dispute through TransUnion, but they apparently state that the information was verified as accurate, despite us still having no records of what XXXX is attempting to bill us for.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief