Consumer complaint received 2026-01-23 00:00:00
Product: Debt collection — Private student loan debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: EdFinancial Services
State: SC

Complaint narrative:
{ Your Full Name } { Your Address } { City, State, ZIP Code } { Date } { Creditor or Credit Bureau Name } { Creditor or Bureau Address } RE : Notice of Billing Error 15 U.S.C. 1666 ( Truth in Lending Act / Regulation Z ) Account Number : { Account Number } To Whom It May Concern, I am writing to formally dispute inaccurate late payment reporting associated with the above-referenced account, pursuant to the Truth in Lending Act ( 15 U.S.C. 1666 ) and the Fair Credit Reporting Act ( 15 U.S.C. 1681 ).

Upon reviewing my consumer credit report, I identified one or more late payment notations that I believe are the result of billing errors, including but not limited to : The creditors failure to properly reflect a payment made by me ; and/or A computation or accounting error related to the reporting of payment status.

Under 15 U.S.C. 1666 ( b ), these issues qualify as billing errors and require investigation. I am requesting that you provide written verification and documentation demonstrating how these late payments were calculated and reported, including payment history and billing statements for the disputed period.

If you are unable to provide verifiable proof that the account was accurately reported as late, I request that the account be corrected to reflect paid as agreed or that the inaccurate information be removed from my consumer report entirely. 

Please note that under the Fair Credit Reporting Act, you are required to investigate this matter and respond within the legally mandated timeframe. Failure to correct or verify inaccurate reporting may result in further action, including filing complaints with the Consumer Financial Protection Bureau, the State Attorney Generals Office, and other appropriate regulatory agencies.

Thank you for your prompt attention to this matter. I look forward to your written response. 

Sincerely, { Your Full Name } Your Full Name } { Your Address } { City, State, ZIP Code } { Date } { Creditor Name } { Creditor Address } RE : Dispute of Inaccurate Late Payment Reporting During COVID-19 Relief Account Number : { Account Number } To Whom It May Concern, I am writing to formally dispute the reporting of late payments on the above-referenced account that occurred during a period in which I was enrolled in a COVID-19 hardship and/or payment relief program.

At the time the disputed late payments were reported, my account was subject to COVID-related payment accommodations made available under federal guidance, including the CARES Act and related consumer protection measures. During this period, I did not receive proper notice that payments would be considered late, nor was I informed that participation in the relief program could result in negative credit reporting.

Under the CARES Act ( Section 4021 ) and the Fair Credit Reporting Act ( 15 U.S.C. 1681 ), accounts placed into an approved accommodation due to COVID-19 hardship must be reported as current if they were current at the time of enrollment, or must not be reported as delinquent solely due to participation in such relief. 

The reporting of late payments under these circumstances appears to be inaccurate and misleading. I am requesting that you conduct a full investigation and provide written verification supporting the accuracy of the late payment reporting. If you are unable to provide documentation proving that proper notice was given and that the reporting complies with federal law, I request that the late payment notations be removed or corrected to reflect paid as agreed. 

Please be advised that failure to correct or verify inaccurate information may result in the filing of formal complaints with the Consumer Financial Protection Bureau, the State Attorney Generals Office, and other appropriate regulatory agencies.

I appreciate your prompt attention to this matter and look forward to your written response within the time frame required by law. 

Sincerely,

Company response to consumer: Closed with explanation