Consumer complaint received 2023-12-06 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: Netspend Corporation
State: HI

Complaint narrative:
My account was closed on the XXXX of XX/XX/2023 on the XXXX of XXXX upon calling the number listed on the back of my card I was prompted to push the number one for the status of my refund check which I did and then the automated answering machine stated that no check has been processed on the first of XXXX I received my replacement card for the account that was closed on the XXXX of XXXX and upon calling the number on the back of my card I was prompted to push the number one again to find the status of my refund check which I did and it now stated that a check has been sentAnd was informed that I need to wait 7 to 10 business days and I should receive my check no later than the XXXX of XX/XX/2023 on the XXXX day of XXXX on the XXXX day of XXXX I called the number located on the back of my card once again to inquire aboutThis also to get some clarificationAbout the request I made to have a call from the corporate office so I could express my complaint find some understanding about what's going on to have somebody from the accounting department give me a call maybe we could figure out how to get my money to me sooner or faster than whatever method is being applied at the moment or what's going on with the previous promises that I was given from a new bell out of the customer service team a few days ago on Friday regarding my check would be here Monday and they didn't get delivered my request to receive the tracking number so I can track this thing myselfPromises being made by representatives of NetSpend and things not getting delivered the phone XXXX XXXX two NetSpend countless hours being wasted the whole time explaining I had bills to pay giving making solutions prior to any of this complaint even starting I have emails text messages to and from NetSpend whatever it is you actually read all of these threads and actually read my emails you'll see that the responses questions aren't getting answered the promises being made aren't being delivered it's probably at least six or seven different customer service Representatives I got one phone call from somebody impersonating somebody from the corporate office Saturday maybe it was later Friday I'd have to check my call history but it's there I'm in the middle of a phone call with someone on NetSpend and then I get a phone call from NetSpend fan but I was under the impression that corporate office was going to be giving me a call and ask the person on hold I mean does on the call went to hold really quickly please like clicked over and I don't need an impression I was picking somebody with corporate office eventually the other person hung up and I'm continuing to speak with you XXXX and stating my check will be here in 3 days this would be Monday it didn't I spoke to somebody on Monday they told me my check will be sent in 325 business days I called on Friday and they said my check has been sent Monday somebody's telling me it will be sent in three to five business days then I get a message from XXXX XXXX card I have no clue who that is but they're telling me that my check has been sent today yesterday the XXXX of XXXX I got their email today I haven't contacted those people because of I don't know XXXXXXXX XXXX  deleted is and why they're asking me to call them about my refund check from NetSpend I will send that email if I can never figure out how to download the email I just got a copy and paste it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation