Consumer complaint received 2025-04-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: ROBINHOOD MARKETS INC.
State: FL

Complaint narrative:
I did NOT authorize any of the transactions, and by the transaction timeline anyone can obviously see these are fraud activities. I have NEVER ordered anything from XXXX using my XXXX  debit card. This activity is NOT a usual spending activity within my account as the denial expressed. All of these transactions were attempts made within XXXX minutes of XXXX another. Debit attempts of {$500.00} and {$1200.00} attempts from XXXX is absurd and clear signs of fraud. I received my payroll deposit of {$1500.00}, then sent XXXX XXXX XXXXXXXX XXXX to my girlfriend, and the rest of the transactions that day were from my account being hacked. To deny my dispute is absurd, and demonstrates that XXXX offers no protection from fraud. Some of the transactions were declined as they shouldve been, but XXXX authorized the rest without merit. 

XXXX denied all of the following transactions : XXXX. XXXX XXXX  * XXXX XXXX Type Online XXXX XXXX  Phone Number XXXX ( XXXX ) XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$340.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXX, XXXX XXXX XXXXXXXXXXXX XXXX Submitted XXXXXXXX XXXX XXXX XXXX. Description XXXX * XXXX XXXX Type Online XXXX XXXX Phone Number XXXX ( XXXX ) XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$60.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXXXXXX XXXX XXXX XXXX XXXX Submitted XXXXXXXX XXXX XXXX  After the conclusion of our investigation, we're unable to credit you for this transaction and have reversed any temporary credit. If you have new evidence to support your dispute, you can contact XXXX to file an appeal. 

XXXX. Description XXXX * XXXX XXXX Type Online XXXX XXXX Phone Number XXXX ( XXXX ) XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$50.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXXXXXX XXXX XXXX XXXX XXXX Submitted XXXX XXXX XXXX After the conclusion of our investigation, we're unable to credit you for this transaction and have reversed any temporary credit. If you have new evidence to support your dispute, you can contact XXXX to file an appeal. 

XXXX XXXX * XXXX XXXX Type Online XXXX XXXX Phone Number XXXX ( XXXX ) XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$110.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXXXXXX XXXX XXXX XXXX XXXX Submitted XXXX XXXXXXXX XXXX  After the conclusion of our investigation, we're unable to credit you for this transaction and have reversed any temporary credit. If you have new evidence to support your dispute, you can contact XXXX to file an appeal. 

XXXX. Description XXXX * XXXX XXXX Type Online XXXX XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$91.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXXXXXX XXXX at XXXX PM Submitted XXXX XXXX, 2025 After the conclusion of our investigation, we're unable to credit you for this transaction and have reversed any temporary credit. If you have new evidence to support your dispute, you can contact XXXX to file an appeal. 

XXXX. Description XXXX * XXXX XXXX Type Online XXXX XXXX Phone Number XXXX ( XXXX ) XXXX Round-up amount {$0.00} Dispute transaction Dispute Status Not Credited Amount {$47.00} Dispute Reason Unauthorized Transaction Last Updated XXXX XXXX, XXXX XXXX XXXX XXXX Submitted XXXX XXXX XXXX  After the conclusion of our investigation, we're unable to credit you for this transaction and have reversed any temporary credit. If you have new evidence to support your dispute, you can contact XXXX to file an appeal.

Company response to consumer: Closed with explanation