Consumer complaint received 2020-12-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: JPMORGAN CHASE & CO.
State: OR

Complaint narrative:
I had lost my job as an ironworker and my name wasn't on the loan where they would talk to me so after a year of writing letters to them they finally added my name to the loan last XXXX then they let me turn in mortgage assistance paper work after that they had me talking to so many different people and Everytime I spoke with someone they had something different to say then the last one I talked to so it was super confusing because no one could give me a straight answer on how to get help and save my home ... .finally they set me up with one lady from their excecutive office to talk with she would be the only one to call me and try and help me get all the correct paper work turned in so she had talked with me for a few months and when ever the sale date got close she would call me and tell me that the sale date was pushed out to a different date so that I had time to get the. Correct paper work turned in well after a few months she started to tell me about more papers that I needed that I can't get right away and then she started not calling me back or awnsering my emails so I think she had just added these papers because she knew I couldn't get them right away it would take 6 months or more which I am working on getting the. But I have to go through probate now to get them and that's a long process and takes time ... well now it's been 2 months sence I have been able to get a hold of her and when my govener said no forclouseres will happen untill after the first of the year no one from there will talk to me or help me try and get help getting my mortgage cought up I think they are just playing games with me I had to have an investor stop by my house to buy it to tell me that they took it all the way out of forclouser and now they have to start from the begging to start it again you think all this trouble that they are going through that they would just help me get back on track so I can start making the payments again ... I have over XXXX in equity in my house and you would think they could use some of that to help me out right now I'm still trying to get my credit up a little bit so I can apply for my own loan somewhere else so that I don't have to deal with chase anymore but I still have a little ways to go before I will have my credit up high enough to do that so I'm not sure why the lady is not talking to me anymore and trying to help me get assistance I think they are just trying to steal my house so they can get the equity out of it ... they did call me last year and offered me XXXX if I moved and that was not enough for me I could sell it and walk away with more then that I told them that I want XXXX and then I would walk away from the house if I sold it I could put almost XXXX into my pocket so why would I walk away with XXXX I have already had offers for XXXX for my house and that would pay off the loan pay for probate and still put a bunch of money in my pocket so I could by another place so I feel it would just be best if they helped me get back on track so they could start getting payments again on the house instead of nothing but like I said the lady that I was talking and she was trying to help is no longer talking with me no one is telling me it helping me do anything I'm not even sure what happen to mortgage assistance that she said I could get

Company response to consumer: Closed with explanation