Consumer complaint received 2026-02-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Chime Financial Inc
State: NY

Complaint narrative:
I had as usual a transaction from Chime XXXX XXXX XXXX XXXX as every month, the transaction was pending and it had said it will take 1 to 3 days, I had also transferred money into my savings for incase the XXXXXXXX XXXX transaction would go through, since my XXXXXXXX XXXX had XXXX balance the transfer amount will be less because of fees, so today I had sent another {$35.00} to cover fees and have couple of dollars in my XXXX account. after being disconnected several times, I had asked for a Supervisor, this supervisor instead of looking into this situation, when I had asked my balances before, and after transactions, he had came up with a {$1500.00} transferred from XXXXXXXX XXXX to Chime Bank that was on XX/XX/year> why he decided to start there I have no clued, and then subtracting the very last transaction {$330.00} which it was today XX/XX/year> and my balances before and after each 14 transactions will be {$1100.00}, that did not make any sense since I had money in the accounts before the transferred of {$1500.00} and the 14 transactions were adding and subtracting from my account, so I had requested his Supervisor, and he had told me that there's nobody above him, so I asked for another Supervisor, one that will explained where the transaction of a transferred is, the second Supervisor was useless as the first one she had also, after I had explain to her what the first Supervisor had done, she had done the exact thing, we went round and round about it, until I had asked again the balances before and after each and every transactions instead of providing this to me, she claims to see on her end all of the transactions, and balances yet when we were going over each and every transactions she skips some day, and transactions as well as if she is abled to see each balances why was she adding and subtracting either in her head, and/or writing it down, and telling me she is " verifying '' them to me, I wanted to see it in black and white not taking someone words for it. I had told her I had deposited XXXX XXXX dollars into my Chime account, and she told me I did not, I told her that I am verifying by telling her that did. The second Supervisor got mad and ended the call and did not resolved my situation, and disconnected the call again making each and every call I had made was hung up on a customer with a situation. And still did not only resolve the original situation but also not helping me about my balances before and after each and every transactions, only by the Supervisors verifying either starting at one transaction and the subtracting the last transaction to have each and every transactions balances before and after ( which it will be the same amount ) ( {$1100.00} ) no matter what transactions were in between the to dates and/or being verifying by a Supervisor 's word as she had missed dates and transactions in between those dates ( XXXX ) and then gets upset because I had caught her in lies and she was even adding up and/or subtracting in her head/written it down, when she had versified in her words that she was abled to see the balances on her end. Why would somebody would be adding and/or subtracting out loud, when it is being shown on their end. and then when asked for her Supervisor, she also claimed nobody above them and then claiming that they are the highest for anyone to speak with.

Company response to consumer: Closed with explanation