Consumer complaint received 2024-03-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TomoCredit Inc.
State: NY

Complaint narrative:
TomoCredit is likely scam company. I am requesting this be fully investigated and it's possible a lawsuit will need to be filed. An investigation via XXXX  was initiated XX/XX/XXXX ( case ID number, XXXX ). However, the company did not respond to the XXXX  's request in over XXXX weeks. The agent advised me to seek legal counsel/complaint with CFPB and other regulatory agencies. 
Screenshot attached. When I first signed up, they offered a credit line based on your bank account balance/income. I signed up in XX/XX/XXXX ( as you can see on my credit report & attached welcome email this is when the account opened ) and they offered me a {$750.00} credit line ( see screenshot ). They advertised this will be reported to all XXXX bureaus ( see screenshot ). However, it was reported on only XXXX account. I verified that this was only reported on XXXX credit bureau during an investigation with XXXX in XX/XX/XXXX and XXXX ( see email screenshot ). I emailed in and they kept stating it will be investigated/fixed. In late XXXX, they emailed us stating our free Tomo CardXXXX accounts will be closed if we don't register for their TomoBoost program ( sketchy way to advertise/coerce people ). The TomoBoost program offered you a higher credit line for a monthly fee. I chose the {$34.00} monthly fee to have up to XXXX reported. They only reported XXXX to XXXX bureau ( again ). Again, I emailed in multiple times to see why it was only reported to XXXX bureau and they only state it will be further investigated. 
Additionally, their phone number never works. I'm unable to get in direct contact with anyone for help since their customer service number states agents can not take messages at this time. Additionally, their phone number ( as listed on the XXXX  website ) does not ring. I would also like to mention an unprofessional bit. As of last year, they have sent emails stating that the TomoCard accounts are now closed. Since then, my credit reports show {$0.00} instead of {$750.00} credit line ( screenshot attached ). They also state they have no information as to when our accounts will be fixed " in the foreseeable future ''. So our cards/accounts were going to be quietly closed/show {$0.00} credit line whether we signed up for TomoBoost monthly membership fees or not. Huge fraud. Thus we have multiple scam going on that I need a response for : 1. The {$750.00} card was not reported on all XXXX bureaus as advertised. Why not? This is false advertisement/marketing. 
Viable reason for lawsuit. 2. The {$750.00} card was then closed and now shows a credit limit of {$0.00} instead. Why is closed if I signed up to TomoBoost just like you requested " in order to keep my Tomo Card account from closure ''? Viable reason for lawsuit. 3. You closed our cards, removed our credit lines, have informed us that we'll get a new TomoCard " in the foreseeable future '' for over a year now. When are we getting that? 
4. When you closed the TomoCardXXXX, you indicated the credit reporting would remain the same. It didn't. It went down to {$0.00} credit line. Why? Where's the fix? This is false advertisement/marketing. Viable reason for lawsuit. 5. You coerced us into getting TomoBoost and paying a monthly membership & falsely stated it would be reported to all XXXX bureaus. I signed up XX/XX/XXXX and have YET to see the credit line ot XXXX posted to all three bureaus ( screenshot attached ). Why has it not been reported to all XXXX as my Tomo credit limit? This is false advertisement/marketing. Viable reason for lawsuit. I've been paying TomoBoost {$34.00} a month since XX/XX/XXXX and it's not reported on all XXXX bureaus. I would like a refund for all the months. Then I will close my account. If this does not occur, I will be initiating a lawsuit. I was shocked to find that there are MULTIPLE cases of customers suing Tomo tor their scams ( screenshot attached ). A quick XXXX search and XXXX  search shows you this. I need a solution. Please respond ASAP.

Company response to consumer: Closed with explanation