Consumer complaint received 2024-11-12 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: CA

Complaint narrative:
I have leased a car at the XXXX XXXX Nissan. The day after, I realized that the car had issues at the XXXX XXXX, so I took it back to the dealer and had it fixed. I later realized several other issues : the XXXXXXXX XXXX XXXX XXXX  to my phone, the XXXX XXXX XXXX when pressed lightly, and the XXXX XXXX appeared to be half of what shown based on the alleged mile range. I went to fix a XXXX  at the dealer a few months after the leasing had started and I brough forth these issues with the dealer and the dealer told me that these things were normal. I now have family issues and I need to sell the car because, also due to the XXXX XXXX being half than what shown based on mile range, and because the XXXX has degraded XXXX XXXX in XXXX year instead of the alleged XXXX XXXX guaranteed, the car is costing me too much and, in my new circumstances, I can not afford it. The dealer, at the time of the lease, had told me that, in case anything would happen, they would take the car back in XXXX year. It's been XXXX months and I went for them to buy back the car. They told me they would do that and asked me to have it inspected first. I did have it inspected and the inspector found it immaculate. I went back to the dealer and instead the entire staff conspired to convince me that the dealership is shutting down and that, because of this sudden event, they can not buy any cars, and they sent me to another dealer. The other dealer, Nissan XXXX XXXX, told me he would buy out the car and made me wait in their hall. Then the sale man came back to me and told me that I could leave because he had interrupted the lease with the bank and therefore I was free to go. I never requested to interrupt the lease, I requested to sell the car, and interrupting the lease may have caused me financial damage as I was not even aware of how much I still owned on the lease, so I told him to immediately undo it. He undid it and sent me back to the XXXX XXXX Nissan, stating that it was not true that they were shutting down, that this is a strategy used by dealers when they don't want to accept the lemon cars they give to people. 
I went back to the XXXX XXXX Nissan and tried to talk to the managers. They admitted that they are not shutting down and that they simply don't want to buy back my car because it's not a good deal, and they gave me my info about the lease and finance. As I saw the numbers I did not recognize the amount financed. IT appeared that Nissan XXXX had financed XXXX XXXXXXXX and given that money to the dealership under my name. I recall very clearly that I had insistently negotiated the lease for a total of $ XXXX. The dealer must have changed the numbers afterwards without my consent, which is a criminal fraud. The guy that gave me the car was XXXX XXXX and his second in command was named XXXX. I complained with Nissan about it and Nissan told me that, based on what the managers told them, it is true that the Nissan is shutting down and that the dealership is independent from Nissan and Nissan is not responsible for their choices. Nissan told me to try and go to other Nissan dealers, but I explained that I already went to XXXX and both of them turned me away. I have gone to another non-Nissan dealer and asked them to evaluate the car to buy it. The dealer told me that the car has several issues that need to be fixed, and I said that those issues were in fact present from the beginning. The dealer said that the dealer who leased the car or the manufacturer is responsible to fix the issues. I have contacted XXXX XXXX Nissan and they said that they do not fix any car because their service department too is now shutting down ( initially they said that only the sale department was shutting down ). I have emailed them all the issues that need to be fixed and they refused in writing to fix the car and in writing stated that they are shutting down. I have now contacted again Nissan XXXX XXXX and Nissan XXXX, but they appear to want to make me pay for the repairs. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Here are the issues I have reported to them : The car has several issues that were present from the beginning. When I have told to the dealership that the car had these issues the car dealership said that these were not issues at all and refused to fix them. I now am trying to sell the vehicle and I went to a dealer to evaluate the car, and the dealer confirmed that these issues need to be fixed in order to sell the vehicle : - the XXXX  doesn't work and never connects to XXXX XXXX and often not even to XXXX I initially had a XXXXXXXX XXXX and thought my phone was the issue, but in the meantime I have had a XXXXXXXX XXXX and a XXXXXXXX XXXX, and none of them ever connected. No one has ever been able to connect to my car. 
- the XXXX are faulty and unsafe : when stepping on the XXXX lightly the XXXX accelerates instead of XXXX 
- the XXXX has degraded XXXX XXXX instead of the XXXX XXXX  expected of it and it needs to be replaced and is under warranty. 
- the mile range is and has always been fake. After using it I realized that the car barely makes XXXX miles with a full charge instead of the XXXX that it had and of the XXXX mile range that it has now. This is costing me double than what it should in XXXX charges. The dealer said that this XXXX XXXX XXXX and needs replacement. 
The guy at the dealership where I went to evaluate the car told me that the XXXX  are very unsafe and that this should absolutely get fixed asap. I am now afraid of using the car given what he said, so I need to fix it regardless of wanting to sell the car. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- This dealership has committed : - severe criminal fraud via conspiracy - identity theft by changing the amount to be financed- has refused to fix a lemon car- has pretended they are shutting down

Company response to consumer: Closed with explanation