Consumer complaint received 2025-01-14 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: NJ

Complaint narrative:
Below is the email that I sent to SoFi. Since I sent this letter certified mail, I have called three more times without a resolution. No one can give me any details except that the account is under review. Today I received an email from " On XX/XX/XXXX XXXX  XXXX XXXX attempted to credit $ XXXX, XXXX to your SoFi savings account - XXXX. We are unable to process this transaction and it has been returned due to your account being restricted. If you have any questions, please contact us. Wed be happy to help!. '' My account has now been restricted for 15 Days. 

Subject : Urgent Complaint Regarding Restricted Account and Poor Customer Service Dear XXXX XXXX, I am writing to express my extreme dissatisfaction with the handling of my XXXX account and the lack of adequate customer service I have experienced since XX/XX/XXXX. 

I opened an account with SoFi, completed all the required steps to benefit from a half-percent interest rate reduction on my loan, and transferred a significant sum into my SoFi savings account. I was initially impressed with the process and hopeful for a positive banking relationship. However, my experience since then has been deeply disappointing and frustrating. 

On XX/XX/XXXX, as I attempted to schedule a payment from my account to a debtor, I was abruptly notified that my account was restricted. I received an email stating that my account was under review and was instructed to contact SoFi immediately, which I did at the telephone number provided.

Since then : 1. I have called SoFi seven times using three different phone numbers, only to be told that my account remains under review and no resolution could be provided.

2. Each time, I requested to speak with a supervisor but was told no supervisors were available.

3. On XX/XX/XXXX, I was promised a callback from a supervisor after providing my phone number, but no one has contacted me.

4. I called again on XX/XX/XXXX, and was promised a call back again by a supervisor and again I did not receive a return call.

5. I have received no correspondence or updates from SoFi regarding the status of my account since the initial email.

This is completely unacceptable. As a customer who trusted SoFi with a significant financial transaction, I deserve transparent communication and prompt resolution of issues. Instead, I have been met with unresponsiveness, vague answers, and a lack of accountability.

The restriction on my account has caused significant inconvenience, and the complete absence of follow-through or escalation processes has eroded my confidence in SoFi. If this issue is not resolved immediately, I will have no choice but to escalate my complaint further, including filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and other relevant regulatory bodies. 

I urge you to investigate this matter personally and ensure that my account is reviewed and resolved without further delay. Additionally, I request a detailed explanation for the restriction and an assurance that SoFi will take corrective measures to prevent such unacceptable experiences for other customers in the future. 

You can reach me directly at XXXX or XXXX. I expect to hear back from you no later than XX/XX/XXXX. 

Sincerely,

Company response to consumer: Closed with monetary relief