Consumer complaint received 2026-06-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: AMERICAN HONDA FINANCE CORP
State: GA

Complaint narrative:
On XXXX XXXX XXXX, I submitted a business credit application to XXXX XXXX XXXX XXXX in XXXX XXXX, XXXX for the purchase of a XXXX XXXXXXXX XXXX ( XXXX XXXX ) by my business, XXXX XXXX XXXX ( XXXX ). The dealer submitted this application to American Honda Finance Corporation ( AHFC ). On XXXX XXXX XXXX four days later, the dealer executed all sale documents ( Deal # XXXX, Customer # XXXX, Store # XXXX ), including a Retail Installment Sales Contract signed by the F & I Manager and assigned by the dealer at signing to AHFC as Assignee, a Retail Purchase Agreement, and a Borrowed Vehicle Agreement. Amount financed : {$73000.00}, including {$13000.00} in dealer add-on products ( GAP, Vehicle Protection Plan, Tire & Wheel, Cosmetic Wheel, Appearance Protection, Shield Protection ). No down payment was required. The vehicle was delivered with the dealer 's authorization.After delivery, AHFC requested a personal guarantor for the business loan. The dealership has used this request as a basis to demand return of the vehicle, characterizing the completed sale as a " good faith borrowed vehicle agreement pending purchase '' directly contradicting the executed and assigned Retail Installment Sales Contract. The dealer 's own Conditional Sale and Delivery Provision in the Retail Purchase Agreement requires " final approval ( with no conditions or stipulations ) '' before any cancellation right is triggered. AHFC 's guarantor request is, by definition, a stipulation. By the dealer 's own contract language, AHFC 's response does not trigger cancellation. AHFC has never provided me with a formal adverse action notice or any direct written communication explaining the status of the credit application or the assigned RISC.The dealership has escalated this dispute. On XXXXXX/XX/year> at XXXXXXXX XXXX, F & I/CFS Director XXXX XXXX emailed demanding return of the vehicle within 24-48 hours without any formal Notice of Cancellation. On XXXX at XXXX XXXX XXXX emailed asserting AHFC " never funded or approved the purchase '' and that the dealer " did a Borrowed vehicle agreement to you in good faith. '' On XXXX XXXX XXXX XXXX, General Sales Manager XXXX XXXX emailed a written threat to " report the vehicle as stolen '' if I did not respond by XXXX XXXX. On XXXX XXXX XXXX XXXX, General Manager XXXX XXXX emailed XXXX XXXX and copied me instructing him to " Get the XXXX XXXX out here ASAP '' to escalate the false stolen vehicle report. The dealership has since filed a report with the XXXX XXXX Sheriff 's Office and has informed law enforcement that my business does not exist, despite having accepted my business credit application, run business credit, accepted AHFC 's underwriting decision, issued four contracts naming XXXX XXXX XXXX as the counterparty, and charged my business sales tax, title fees, and $ XXXX in add-on products.I have made formal written tender of return of the vehicle for pickup by the dealership 's authorized agent. AHFC has remained entirely opaque about the actual status of my application and the assigned XXXX throughout this dispute.I am requesting that CFPB obtain AHFC 's official written position on : ( 1 ) Was my credit application approved, conditionally approved, or denied? On what date? ( 2 ) Was a formal adverse action notice issued? ( 3 ) What is AHFC 's current position on the executed XXXX assigned to them on XXXX ( 4 ) Will AHFC cancel the add-on product contracts financed in this transaction? ( 5 ) What is AHFC 's responsibility under the assignment with respect to the dealer 's subsequent actions, including the false report to law enforcement? Concurrent complaints : XXXX Corporate EthicsPoint ( Report XXXX ), FTC ( Report XXXX ), Georgia Attorney General, Better Business Bureau, all filed XXXX Supporting documents contracts, the dealership emails referenced above, and the tender of return are preserved and available upon request.

Company response to consumer: Closed with explanation