Consumer complaint received 2024-11-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: SOFI TECHNOLOGIES, INC.
State: TX

Complaint narrative:
On XX/XX/year> I reached out to Sofi Bank because my wallet was stolen while I was in XXXX XXXX Texas on XX/XX/year>. Upon leaving the funeral services, my vehicle was broken into, my purse was thrown on the parking lot pavement and my medications were stolen along with my wallet which included my XXXX XXXX XXXX, XXXX XXXX XXXX, my XXXX XXXX card and health insurance cards including my food stamps card as well was stolen. I filed a police report with the XXXX XXXX Police Department, and provided case number that the police provided to me. I arrived to XXXX Texas on Monday XX/XX/XXXX after my uncles services and when I logged into my XXXX account I saw that my debit card was used without my authorization and the following charges were charged without my authorization, and all were done in XXXX XXXX XXXX 

XX/XX/XXXX ( This date was when the charge posted, but was done on the XXXXXXXX XXXX XXXXXXXX ) XXXX XXXXXXXX XXXX XXXXXXXX Debit Card - {$400.00} XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX Debit Card - {$180.00} XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX XXXX Debit Card - {$18.00} XX/XX/XXXXXXXX XXXX XXXX XXXX  XXXX Debit Card - {$32.00} XX/XX/XXXX XXXX XXXX XXXX - {$1.00} The Dispute I made from XXXX XXXX and XXXX was denied because according to XXXX my card was being frozen and unfrozen from the app. How is that possible? When I filed a dispute in XXXX regarding a XXXX charge that was debited without my consent I was extremely upset because my card was frozen and I told them that I was appalled with how that could have happened and they authorized my dispute, so I don't understand how this could be denied based on my card being frozen and unfrozen when the card was not in my possession? I am extremely upset at this decision because I was a victim of theft and I am being punished for this traumatic experience by XXXX? So do they just pick and choose their cases when with my previous dispute with XXXX was approved knowing that my card was locked and if you see the chat transcript I clearly say I was shocked this happened precisely because my card was locked and the same thing happened again and it gets denied? This is ridiculous because I am the victim here and I want my hard earned money put back in my account immediately because I did not authorize this transaction. Also included in this dispute was a debit of {$1.00} that was done from a merchant called XXXX which I have never heard of and that was approved and the {$1.00} was credited to my account at the same time that the above transaction were done yet the {$400.00} charge was denied? The other charges are still reflecting that they are in progress and I just don't understand how one dispute can be approved and is considered fraud on the same day that the other charges were done but yet those other were not fraud?? Please help me in getting what was wrongfully and unlawfully taken from me which was my money and please help me get this money back in my account and help me resolve this issue rightfully. I thank you in advance for your assistance and consideration to this matter

Company response to consumer: Closed with explanation