Consumer complaint received 2026-05-05 00:00:00
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: GLA Collection Company, Inc.
State: KY

Complaint narrative:
Complaint- Coercive credit reporting. 1. I have been in contact with GLA COLLECTION COMPANY, INC. collections, since I received the collection notice from them. I informed them that I did not receive a bill from the XXXX XXXX. I spoke with GLA COLLECTION COMPANY, INC. on XX/XX/year>, XX/XX/year>, XX/XX/year> & XX/XX/year>. I told them, I am waiting for the XXXX XXXX XXXX XXXX XXXX XXXX to send me a statement of charges. I informed them several times that I had never received a bill from them. I have a right to see exactly what they are charging me. 2. On XX/XX/year>, I agreed to a payment plan ( on my own behalf ) and explained to them, I will do this until I get it resolved to keep it off my credit report. At no time, did GLA inform me inform me that if I did not pay the entire balance, it would go on my Credit report. The only thing I was told is that the final payment would be in XXXX. I said good, I will have it resolved by then. I could have paid it in full, however I am not paying for something I dont know what it is. 3. XX/XX/XXXX. XXXX made a payment. XX/XX/year>, got a notification from XXXX. They reported it. How dirty of them, I have told them the whole time, I want something from the XXXX XXXX XXXX XXXX XXXX XXXX group, they had no right to not inform me of the actions they were going to take. 4. I spoke with the XXXX XXXX XXXX XXXX XXXX XXXX group on XX/XX/year> & XX/XX/year>. The first time I informed them I did not receive a bill and requested a detailed statement from them. Then again on XX/XX/year> letting them know, once again I have never received a bill. I have never received a phone call about an outstanding balance due. Is this how medical billing practices work? You never bill me and send me to a collection agency. 5. How convenient that I dont have any outstanding balances besides the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, that never sent me a bill ( I can prove it if need be ). I would have paid it ; I have the right to be informed when I owe something and what it is for. The procedure I had done could not be done with a local, it was called XXXX XXXX XXXX. I had to have XXXX. I called my insurance company before the procedure to get an estimate of cost, with the codes from the XXXX XXXX XXXX XXXX XXXX ( call on file with XXXX XX/XX/year> ). I did not know, the XXXX XXXX XXXX XXXX XXXX XXXX was not included. It is in the after summary report from the XXXX XXXX XXXX XXXX XXXXXXXX ( see attached ), I never got a separate report from them, I never got a bill. I called XXXX and informed them of the collection agency and the bill I never received. They sent me an explanation of benefits that I received on XX/XX/year>. Yet, I still have not received nothing from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I was in no way trying to avoid paying, I proved that by answering calls, returning calls and doing a payment plan until the issue was resolved. I feel like I was completely blind sided and taken advantage. The XXXX XXXX could have done their job and sent a bill like I asked the first time. XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation