Consumer complaint received 2026-06-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
* This is the second time I have now made this complaint with the CFPB as I received a call from the bank coming up with the same conclusion and I will not accept that as the answer ever 100 % of the time I will never accept that because I I'M NOT GOING TO ALLOW SOMETHING I PAID {$40.00} FOR TO THEN END UP COSTING ME {$300.00}. So this is just a copy paste of my last complaint and I'm going to have you investigated until you understand what's going on. I would think anybody else in my shoes would do the same thing. If you don't believe me contact the company that is in question XXXX not XXXX XXXX and ask them how much it cost to ship an item under XXXX lb from XXXX XXXX to XXXX. You ask them and that's as easy it'll be You call them and you ask them and I'm essentially demanding that as part of my investigation because that on its own would clear everything up or you guys actually going online and looking at how much it cost to ship something from one location to another which you have the address is of both because I have provided them in the documents I gave you. It's really easy to understand but you guys Don't care because I am just another person to you and you just really don't care but I'm going to bother you until you do I suppose. You're creating Your newest pain in the XXXX I promise you that. opened a dispute or just under {$300.00} on my checking account when I purchased a XXXX deal at XXXX which ended up being a shipping label and ship a box I had that was XXXX lb and within the dimensions they were advertising for their sale of {$39.00} as long as your items being shipped is XXXX lb and under and within these dimensions then you can send the box anywhere within the lower 48 states. So that's what I selected and I checked out as a guest because to sign up and for them to keep your information you must be charged whatever they charge you for basically a subscription. I have no use for a subscription therefore I did not select to open it an account I just wanted to purchase my label so I can ship my singular box. The box was only being sent from XXXX XXXX to XXXX over a 3-day period by regular ground shipping, the cheapest available and was not sent freight. The fact that them charging me {$300.00} for such a shipment not bringing up alarms in my mind is a little crazy and I can't believe my own bank does not have my back in this. I disputed the charge because originally it did show the {$39.00} and not 2 days later it was reflecting the final amount which is being disputed just under {$300.00}. I then went back to the website to get the information and recreate a ticket to show them exactly how much it cost without making an additional purchase for no reason but to do so I was forced to open a paid for account just to make this happen. So I had to go to their regular shipping department and enter the dimensions of the box, the exact same address it was coming to and going from, everything was 100 % identical. I was instructed to do this by the bank and was told it was the one way they'd reopen it and at this point I feel like I'm trying to get my enemy to investigate my money that no one else had the rights to but they were fully backing them. First, being {$300.00} to send something 3 hours away is absurd by regular ground considering the dimensions as I know not 1 person at wells fargo has ever sent a package at such dimensions and was ever charged more than XXXX to XXXX dollars so why they would think I should is ridiculous. Again it wasn't shipped freight and if it was, I can ship something hundreds of lbs across the country freight for less than XXXX. It don't make any sense but after doing exactly what they asked to the T, still nothing. I don't know what to do. I don't understand how they even rationalize this. I did precisely as asked and opened a pay for account just to show you what I'd been saying from the beginning and still have not had this matter handled.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation