Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Formal Complaint Against Experian for Malicious and Non-Compliant Mishandling of My Credit File and Misuse of Personal Information To Whom It May Concern, I am submitting this formal complaint against Experian for its deliberate and unlawful mishandling of my credit file, specifically its removal of my verified and current address ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) while retaining outdated and/or fraudulent addresses that I explicitly requested to be removed. This egregious misconduct has caused substantial harm to me, including issues with identity verification for essential services and financial losses due to credit denials in both personal and business matters. 

Experians actions violate multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), and Federal Trade Commission ( FTC ) regulations governing consumer reporting agencies. 

Negative Impact of Experians Noncompliance Due to Experians deliberate removal of my accurate address and retention of incorrect and outdated information, I have faced significant hardships, including but not limited to : Identity verification failures for taxes and government services I have been unable to verify my identity for essential purposes such as tax filings and government benefits, leading to delays, financial penalties, and potential risks of fraud due to incorrect records. 
Personal and business email verification issues Many services require address verification for account security, and Experians incorrect reporting has prevented me from accessing crucial accounts related to my personal and business dealings. 
Employment verification failures In professional settings, accurate credit and identity records are often required. Due to Experians mismanagement, I have experienced delays and issues in job verification processes, potentially affecting my professional opportunities.

Denial of personal and business credit Experians negligence and inaccurate reporting have resulted in multiple denials of credit applications for both personal and business use, causing financial setbacks and lost business opportunities. 
Compromised access to financial and government benefits Experians mishandling of my address information has directly impacted my ability to secure government benefits, loans, and other financial resources, further exacerbating my financial losses. 

Violations Committed by Experian 1. Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) The FCRA mandates that consumer reporting agencies ( CRAs ) must maintain the maximum possible accuracy of consumer files. Experians deliberate removal of my correct address while keeping outdated and fraudulent addresses directly violates this statute.

2. Failure to Conduct a Proper Reinvestigation ( 15 U.S.C. 1681i ( a ) ) The FCRA requires CRAs to properly investigate consumer disputes and correct inaccurate information. Experians failure to fix my address information despite my valid requests violates this provision.

3. Unlawful Suppression of Consumer Information ( 15 U.S.C. 1681g ) The FCRA guarantees my right to access and correct my personal credit data. Experians removal of my legitimate address without cause is a deliberate suppression of accurate consumer information and a direct violation of this provision.

4. Deceptive and Unfair Practices ( 16 C.F.R. 660.4 ; FTC Regulations on Accuracy and Integrity of Consumer Information ) The FTC requires CRAs to maintain accurate and up-to-date consumer information. By knowingly misreporting my address, Experian has engaged in deceptive and unfair practices that have caused me harm. 
XXXX. Reckless Endangerment of My Financial Standing ( 15 U.S.C. 1681n & 1681o ) The FCRA allows for statutory and actual damages when a CRAs negligent or willful noncompliance causes harm. Experians actions have directly led to financial losses, denial of credit, and disruption of important financial and professional opportunities.

6. Potential Violation of the False Claims Act ( 31 U.S.C. 3729-3733 ) If Experian knowingly misrepresents consumer data, it may be subject to False Claims Act violations for fraudulent reporting and misrepresentation of data to financial institutions and government agencies. 

Demands for Resolution Given the substantial harm caused by Experians reckless and malicious mishandling of my personal data, I formally demand the following corrective actions : 1. Immediate restoration of my correct address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to my credit file. 
XXXX. Permanent removal of all outdated, inaccurate, and fraudulent addresses that I previously requested to be deleted. 
XXXX. A full written explanation from Experian detailing why my verified address was removed while incorrect information was retained, as required under 15 U.S.C. 1681i ( a ) ( 6 ).

4. Monetary compensation for financial losses and damages incurred due to Experians willful violations of the FCRA, including : Statutory damages of up to {$1000.00} per violation under 15 U.S.C. 1681n. 
Actual damages suffered due to credit denials, business losses, and disruption of financial services. 
Punitive damages for willful noncompliance with federal laws, as permitted under the FCRA. 
XXXX. An internal review of Experians address verification and dispute resolution procedures to prevent future consumer rights violations. 

Next Steps If Experian does not fully comply with these demands within 15 days, I will take the following actions : File a lawsuit against Experian for statutory, actual, and punitive damages under the FCRA and FDCPA. 
Report Experians violations to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and my State Attorney Generals Office. 
Seek additional regulatory penalties against Experian for its repeated failure to uphold federal consumer protection laws. 

I expect a prompt and written confirmation of compliance with these demands within the XXXX timeframe. 

Sincerely, [ XXXX XXXX XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation