vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2026-03-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: CA

Complaint narrative:
On about XX/XX/XXXX I started a dispute with my a merchant through my credit card company Discover. They ended up siding with the merchant XXXX XXXX simply because the merchant showed them a delivered tracking although there is not photo evidence of where the package was placed in my apartment complex. I told Discover I ordered the items with shipping protection and the merchant XXXX XXXX refused to give me a refund. I expected my Discover to fight for me because a delivered tracking with no photo is not enough proof of exactly where the item was left. Also me paying extra for protected shipping with the merchant XXXX XXXX and then the merchant refusing to refund me should also have helped my case but Discover did nothing and sided with the merchant.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: GA

Complaint narrative:
So XX/XX/XXXX XX/XX/XXXX I was charged on my debit card from a company called XXXX XXXX I played their last year and it felt kind of skittish so I haven't played their since they made charges on my account that I did not authorize and when I talked with Chime didn't investigation within about 5 hours it was open and closed and I don't believe that they investigated it I sent emails to XXXX XXXX about the situation that that someone has used my card for fraud and Chime took just a few hours to investigate this problem I'm also going to link pictures and stuff to this claim and I would like to see time work on my behalf because it seems like Chime seem to not want to listen to there Customers. And on the plane today there was supposed to my account two more of those charges that I didn't claim or file on the Chime because I guess they were pending that that I submitted a picture and it has a yellow marking next to him I would also like for time to check into those also Totally of Unauthorized transactions is {$140.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: AMERICAN EXPRESS COMPANY
State: IL

Complaint narrative:
As my last report i sent pictures of my ameriocan express serv account and it showed on a graph how much i had come in this month and its at XXXX XXXX and showed that the money comming oiut is roughly around XX/XX/XXXXi had jkust noticed that im missing another XXXX today and wen to look at my transcript and itr was showing nothing as well as the graph is now sayin that there has not been any money comming in this month and the out going is only aty XXXX XX/XX/XXXX.so its still stating its akm ost {$3000.00} shot including the XXXX XXXX XXXX and XX/XX/XXXXand XXXX XXXX decided to have XXXX falsify over the fakje child support and i found ouot that XXXX had XXXX even send it to the illinois XXXX XXXX XXXX also and for them to take out the exacrft same from my state and to make me owe almost {$400.00}. som now because of therm messing with illegaly paperswork and turnimng itm in thru a tax prep thney arfe having either XXXX XXXX who lives at XXXX XXXX XXXX XXXX il .. XXXX XXXX andXX/XX/XXXXweho live in XXXX il .. XX/XX/XXXXXXXX XXXX who lives at XXXX XXXX XXXX XX/XX/XXXX.. XXXX XXXX who is also using XXXX XXXX daughters name XXXX XXXX and whom is illegally stayin in a camper here at XXXX XXXX XX/XX/XXXX XXXX XXXX il as well as XXXX XXXX who uses XXXX XXXXXX/XX/XXXXXXXX / XXXX XXXX and then XXXX XXXX XXXX and XXXX XXXX whom ism learning from XXXX .. they are all into hacking into computwr systems and cloning phones and computers via XX/XX/XXXXwith the help of XXXX XXXX. XX/XX/XXXXsister.. but her is pure evidemce of messing with a banks computrer website and launderring finances and using falsified documentations to XX/XX/XXXXchildren and money .. they are even doin g tbhis again to XXXX XXXX bank XXXX XX/XX/XXXXbank in XXXX il with the help of one of the employees to mess with her transcripts of transactions. as i mentioned beforfe too she is missing well pover XXXX as well as they are calling XXXX and acting lioke credit card companies to get her to give her debit card number over the phone which is a ; lways traceable and re using wifi num, bers and pjuttin XXXX # s as the area code and on the profile part putting business names for it to show upoj that way on the caller id

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
XXXX or XXXX XXXX XXXX are saying that I owe {$90.00} to which they sent to collection XXXX and the amount I seem to owe is {$490.00} XXXX XXXX is saying I owe them {$240.00} Capital One is claiming I owe {$270.00}

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CARD Corporation
State: FL

Complaint narrative:
I reported my complaint about missing money amd hidden charges and fees to CFPB and after my complaint was submitted and CFPB sent XXXX XXXX my complaint they sent me an email informing me that they will be closing my account to both checking and savings account but that the reason for the closing of my accounts are not by any fault by me or by any other fault and that I have 30 days from XX/XX/year> to update and or change my direct deposit with my employer and or benefits by no later than XX/XX/year> that date will be the last day I can receive direct deposits and use my debit card ok so if its no fault by me by any means then why are you closing my account its funny how my account was fine until I submitted a complaint about missing money from my account and no history of where this money went and about all the hidden fees and charges you keep charging me so now that I filed a complaint after trying to resolve the issue with you and you by no means at all wanting to resolve and return my missing money so you now threaten me with an account closure notice via email after I put you on blast amd report you oh ok just so you know I am and will be suing you XXXX XXXX this here is beyond wrong and fault by your employers and your company justice will prevail i promise you that

Company response to consumer: Untimely response
Consumer complaint received 2026-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I tried to sell my mom money but it got sent to another account that was almost exactly as her number I tried contacting the person to get the money back through cell I tried contacting Wells Fargo and Wells Fargo said that I had to go through attendee dispute in it is not guaranteed that I would get my money back

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: FISERV FINXACT CORE
State: GA

Complaint narrative:
* * Company Name : * * XXXX XXXX * * Product/Service : * * Merchant services/ payment processing * * Issue : * * Billing dispute, collections, account cancellation * * Complaint Details : * * I am submitting this complaint regarding improper billing, failure to process account cancellation, and unjustified collection activity by * * XXXX XXXXXXXX * *. I made multiple good-faith attempts to cancel my XXXX XXXX account via phone. Despite repeated requests, XXXX XXXX failed to process or confirm my cancellation. Due to this lack of response, I was forced to place a stop payment to prevent further unauthorized withdrawals from my bank account. After placing the stop payment, XXXX XXXXXXXX continued to assess charges, including : * A $ XXXX monthly service fee after my cancellation request * A {$100.00} collections fee, despite the account being disputed I dispute all post-cancellation charges and do not acknowledge this alleged debt as valid. I have provided * * formal written notice * * disputing these charges and requesting written validation of the alleged debt, including : * The original signed merchant agreement * Proof of authorization for the disputed charges * An itemized breakdown of all fees As of this complaint, XXXX XXXX has not provided proper validation or resolved the issue. The continued assessment of fees and initiation of collection activity after a documented dispute appears retaliatory and improper. I am concerned that XXXX XXXX is attempting to collect disputed and unvalidated charges rather than addressing its failure to properly process my cancellation request. * * Resolution Requested : * * 1. Written confirmation that my XXXX XXXX account is cancelled, effective retroactively to my original cancellation request 2. Full reversal and removal of all post-cancellation charges, including the {$100.00} collections fee 3. Written confirmation that no negative credit reporting has occ

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
On XX/XX/year>, I sold a car and received a check from a major car dealership for {$55000.00}. I immediately deposited the check into my account at the local Chase Bank and was told my funds would not be available until XX/XX/year>. When I complained to the people at the branch they said it was out of their control. When I reviewed my account on line, there was a statement that the funds were on hold because they had not received funds from the dealership 's bank. It is preposterous to believe that it would take 11 days for the funds to clear. Basically Chase used my money for their own benefit and made me wait an inordinate length of time. I was anxious to receive the funds as I sold the car so I could payoff a large credit card balance with Chase. They obviously lied about not getting the funds sooner and held me out to dry for their own benefit. Needless to say, I have been soured by my experience and I would hope that CFPB would expose this unfair practice. Chase may be 'too big to fail ' but they shouldn't be 'too big to take advantage ' of a customer wanting to pay off a debt and lie to them in the process.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: PLANET HOME LENDING, LLC
State: AL

Complaint narrative:
There was an error at closing where the parcel was not split properly. Due to this error, the mortgage company, Planet Home, did not pay the tax bill. The parcel error has been corrected, and Planet Home will still not pay the updated tax bill. Customer service has refused to return MY escrow money so we can pay it. When we try to tell them we are running out of time to pay it, they say it's " in review. '' It's been " in review '' for over a month now.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Security Credit Services, LLC
State: IN

Complaint narrative:
Security credit services LLC sued me XXXX XXXX for like XXXX. I paid it in full with a money order. It hasnt come off my credit report and they wont answer my calls or emails, theyre basically refusing to report the debt as paid in full even though the money order was delivered.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Klarna AB
State: IL

Complaint narrative:
After submitting Disput letters to the Company I have Not Receiver any Information verifying the debt.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
I renewed my XXXX membership before the expiration deadline and maintained it in active status. Despite this, Citi closed my XXXX XXXX XXXX account, claiming the membership was not properly linked. I should have around {$160.00} earned rewards. However, Citi closed the account before issuing the reward certificate and is now refusing to reissue the earned rewards. I visited my local XXXX warehouse twice and was told that only Citi can issue or reissue the reward certificate. I have been sent back and forth between Citi and XXXX without resolution. These rewards were earned while my account and membership were active. If there was a system linking error between Citi and XXXX, it is not my fault. I did receive two new Citi XXXX XXXXXXXX Credit Card after I renewed my XXXX Membership!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2026-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Foreign currency exchange
Issue: Fraud or scam — 
Company: TClub Inc
State: KY

Complaint narrative:
Transaction number that can be traced by my receipient bank in hoome country where funds were transferred to. Abound.com is an app present on XXXX XXXX. I transacted XXXX dollars on it as remittance from us to my XXXX bank account. My money did not get delivered to XXXX account and their customer care stopped responding to me. They do not have a phone number i can call. XXXX is full of complaints by other users facing this issue.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: LoanCare, LLC
State: NJ

Complaint narrative:
My mortgage was transferred to Loancare on XX/XX/year>. I had to escalate calls to get the proper documentation. To inform me that my loan was transferred. I then made my monthly payment of XXXX on XX/XX/year>. I did not receive acknowledgement of payment received by loancare. I had to actually use very vulgar language. To get the first email acknowledging that my payment was received on XX/XX/XXXX XXXX made a payment today XX/XX/year> in the amount of XXXX. Once again I am continuing to ask this XXXX league unprofessional company. To send me a simple email acknowledging my payment was received. I have placed my life on the line for freedom and democracy in this country and across the planet. As military conflict war veteran. I refuse to be dealt with in this manner by this XXXX league company. That should not have a license to collect consumers mortgage payments.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Block, Inc.
State: TX

Complaint narrative:
My cashapp was hacked and they were able to take all of my money out of my linked bank account. A total of XXXX dollars was stolen. My bank was with XXXX. Chime refuses to refund my money, the person sent my money to a bitcoin account. I made a claim with both Cashapp and XXXX, no one is helping me in either company. I want to sue both companies but I have no clue where to start, especially since its identity theft so it means they now have access to my personal information on Cashapp. I need help. Please help me sue

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: Chime Financial Inc
State: CA

Complaint narrative:
Subject : Complaint Against Chime Regarding Misleading Overdraft Policy To Whom It May Concern, I am writing to formally file a complaint against Chime regarding misleading and unfair overdraft practices. Chime offers a {$20.00} overdraft protection service. I relied on this service to cover a {$3.00} gas bill set up as a direct debit. However, my payment was declined because Chimes overdraft protection does not cover direct debit transactions, only in-store purchases. This limitation was not clearly disclosed, resulting in an unexpected declined payment. As a result, my gas company, XXXX XXXX XXXX XXXX, charged an additional {$7.00} fee, which is more than twice the original {$3.00} charge. This fee is entirely unjust, as it arose from Chimes misleading policy and lack of clear disclosure regarding overdraft coverage. I am requesting that Chime reimburse the {$7.00} fee I incurred due to this misleading and unclear overdraft policy. I also request that the CFPB review Chimes practices to ensure customers are not misled about the scope of their overdraft protection.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened to arrest you or take you to jail if you do not pay
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: MD

Complaint narrative:
This debt collector has done unjustifiable practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. they didn't follow the proper 5-step validation procedure. According to the FDCPA, Im entitled to compensation for these violations and clearly, they violated my rights and abused my privileges. I demand this account be taken off immediately. I can not endure anymore hardships. I am currently unemployed and homeless and this is only hindering me even more from making simple arrangements to get myself out of this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: ROBINHOOD MARKETS INC.
State: CA

Complaint narrative:
On XX/XX/XXXX, XXXX locked my investing account. I could not withdrawal any of my money. They have not disclosed why. On XX/XX/XXXX Robinhood closed my account with my funds still in it. I can not withdrawal my money. They are not returning my money even though they closed my account

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: AMERICAN HONDA FINANCE CORP
State: PA

Complaint narrative:
Complaint Against : Honda Financial Services Consumer : XXXX XXXX Account Number : XXXX Vehicle VIN : XXXX My vehicle financed through Honda Financial Services was repossessed and sold on XX/XX/year>. As of today, I have not received the required post-sale accounting identifying the vehicle sale price, repossession fees, storage fees, auction costs, application of proceeds, or the calculation of any alleged deficiency balance. Despite the collateral being sold, Honda Financial Services continues to report the full original loan balance on my credit reports. This reporting is inaccurate and misleading because the balance should reflect the proceeds from the sale of the vehicle and any remaining deficiency. I have contacted Honda Financial Services in writing requesting the required post-sale accounting and correction of the inaccurate credit reporting but have received no response. Because the collateral has already been sold, the balance currently being reported can not be verified without disclosure of the sale proceeds and the deficiency calculation. I am requesting that Honda Financial Services provide the complete post-sale accounting and correct the inaccurate credit reporting. Specifically, I request that Honda Financial Services produce the following documentation : The auction or sale report showing the exact sale price of the vehicle An itemized statement of repossession, storage, and auction fees The application of the sale proceeds to the account balance The calculation of any remaining deficiency balance being claimed Until this information is provided, the balance being reported to the credit bureaus can not be verified for accuracy. I request that this matter be reviewed by Honda Financial Services ' compliance department and that the appropriate corrective actions be taken.

Company response to consumer: Closed with explanation
Consumer complaint received 2026-03-04 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: I.C. System, Inc.
State: MD

Complaint narrative:
This debt collector has done unjustifiable practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. they didn't follow the proper 5-step validation procedure. According to the FDCPA, Im entitled to compensation for these violations and clearly, they violated my rights and abused my privileges. I demand this account be taken off immediately. I am currently unemployed and have very limited means of income. This is a stressful matter for me as I am just attempting to survive. I have been having no encouragement, yet I still put my best efforts into doing everything the best I can. Please help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation