Consumer complaint received 2024-08-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: NAVY FEDERAL CREDIT UNION
State: IL

Complaint narrative:
I called NF when I was fleeing TX in XXXX XXXX XXXX XXXX in XX/XX/year>, exact date can't recall but between XXXX XXXX. Calls with reflect the actual date timestamp. 

foreberance was stated not to be an option due to VA, odd during XXXX it was. My life wasn't in danger during XXXX but it literally was many near death experiences I had from XX/XX/year>- XX/XX/year>. 

I was on XXXX and supposed to have been on short term XXXX but my employer and their 3rd party opted to discriminate against me and cut off my pay and sent me notices that I owe them from the pay period I was in prisoned in a local XXXX hospital as I kept begging to be let out or at least transferred to hospitals I have received care XXXX XXXX and under the direct care of University of XXXX. 

I have not received income with the expection of my XXXX check. I have asked XXXX XXXX  numerous times to send termination papers so I can at least collect unemployment, to date I have yet to receive any communication. XX/XX/XXXX, I sent HR and my direct manager an email for them to escalate to the CEO, executive team, 3rd party and HR sneior leadership ; subject line TW Escalation : don't want to become another homeless veteran. 
XX/XX/XXXX HR response acknowledged receipt of the aforesaid email. " Well review with the appropriate contacts and get back to you. '' 6 days later my employer has no urgency in me not being a homeless veteran, I do not feel safe in the home I purchased with NF XXXX XXXX  XXXX XXXX, XXXX, TX I have tried to sell since leaving, its difficult with all the other things I have going on but TX XXXX XXXX failed and broke into my homes many times. A couple weeks a local friend agreed to assist in XXXX it is listed on XXXX, XXXX XXXX XXXXXXXXXXXX XXXX I reduced the price XXXX to try to get a buyer quickly as I had found a home near my doctor to allow me to focus for the first time on my health and just get something to what I accustomed to. 
My XXXX are so intense, typing this causes so much pain and having to keep reaching out to all the many businesses that have ZERO empathy for my service connected XXXX. I fought for a country but when I need help, not one business has been there to fight for me, when I needed help for the first time in my life when I actually can no longer do even 10 % of what I used to be able to do in one day. 
I have filed for social security, it was stated it could take TX avg medical review 347 days and supplemental security income SSI disabilirt in TX average 410 days. both application are in step 3 of 5 as of XXXX, verified XXXX PDT. 
XXXX XXXX  XXXXXXXX XXXX Initially consider filiing for social security officially XX/XX/year> but hoped XXXX would have held up to the terms of my employment. Applied XX/XX/year>. 
I had also submitted a request to the VA to increase my XXXX for the special monthly compensation prior them worsening so badly but I was denied and submitted an appeal still waiting to hear from that as well as be reimbursed by VA for the over XXXX I have spent for medical, not including the thousands of dollars for meds and medical equipment, or things to help with me try to do something to try to make it a little more comfortable or reduce the intensity of the always intense pain.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation