Consumer complaint received 2024-09-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
Had XXXX taken from me as a result of scam/fraud on the dates of XX/XX/XXXX and XXXX. On XX/XX/XXXX the US Bank security team contacted me and told me I was a potential victim of employment fraud. US Bank refused to start an investigation or even freeze my account until the transactions were posted. I had to wait XXXX days until finally the transactions were posted and they started the fraud investigation. In between those XXXX days I was yelled at and demeaned by US Bank fraud department and customer service. On XX/XX/XXXX I was threatened by the security department that US Bank would sever all ties with me as a result of this scam incident. I got no help or any guidance for days as I already saw the XXXX was gone from my account. I begged US Bank to put my debit card on hold on XX/XX/XXXX but they refused. As a result days later on XX/XX/XXXX I woke up to find that my checking account was XXXX in overdraft fees. I was told that I had until the end of the day to correct that balance. I ran into the bank and talked to a US banker named XXXX about the situation. He accused me of spending the XXXX dollars. This was all US Banks ' fault for not putting a hold on my account and losing track of my money. After talking to him more in depth he realized that I never spent the money but it was a system error that would take a few days to correct. The next day XX/XX/XXXX I saw XXXX in the account. All the while I am a XXXX XXXX and I needed to pay for my rent by XX/XX/XXXX. My grandfather gave me a check to pay my XXXX XXXX before the scam incident on XX/XX/XXXX. I deposited the check and paid XXXX XXXX US Bank placed a hold on my account without notifying me the week of XX/XX/XXXX. US Bank also pulled that check from my university, which caused serious problems on XX/XX/XXXX when the school said I owed them around XXXX dollars. To get back to the point US Bank said that my grandfather 's bank XXXX XXXX never had the funds to pay for the school check ( around XXXX dollars ). US Banker XXXX told us on XX/XX/XXXX that it was XXXX. Yet XXXX XXXX says that those funds left my grandfather 's account and they have the tracking numbers. To this day on XX/XX/XXXX my checking account is on hold and I can see that my grandfather 's check is held by US BANK in my checking account, the funds were never XXXX. US BANK fraudulently lied about the check being XXXX and put XXXX XXXX XXXX at risk. My grandfather 's bank XXXX XXXX has an active investigation against us bank for taking his money and jeopardizing XXXX XXXX On XX/XX/XXXX XXXX XXXX put a hold on my account and I had to spend XXXX hours talking with them and explaining US Banks ' actions. US BANK left me with no money to pay for anything. I have no money that's accessible. US Bank screamed at me and told me they couldn't handle the fact that I had bills to pay ( like my credit card ). They single-handedly put my credit score at risk and gave me no access to my funds for over XXXX weeks, still have no access today. Lastly, on XX/XX/XXXX I went to my local branch again because I woke up and didn't see my savings account active. I talked with a woman banker and she said that they closed my savings account. I was never once informed of this action and I am the sole holder of the savings account. She told me they would send the check in XXXX business days. I called the bank on XX/XX/XXXX to ask when I would see my savings check. The banker XXXX told me that It has not been sent yet and won't be sent for XXXX business days. I explained that my life savings is going to be in the mail without my permission. He said that its the security department 's call that it was too unsafe to give me the cashier 's check at my local branch. As I said I have only a credit card to pay for all of my needs. Not to mention the fact I had to struggle to find the available funds to pay off my late balance on my XXXX line of credit. I have roughly XXXX dollars being sent via check in the mail and they have left me defenseless. I am a XXXX XXXX XXXX  and none of these bank officials have helped me. I have been in an extreme amount of stress over the past XXXX weeks. XXXX the US bank official told me on XX/XX/XXXX that they would again most likely sever ties with me because of the fraud I was a victim too. US BANK is fraudulent they have taken my life savings from me and are holding it hostage. They have not refunded me the XXXX dollars lost due to the scam. And I have to somehow go to XXXX to pay for gas, groceries, car insurance, etc. I cant even pay for my car insurance right now I have no access to my checking or savings.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation