Consumer complaint received 2026-06-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: CREDIT ACCEPTANCE CORPORATION
State: TX

Complaint narrative:
I am filing this complaint regarding Credit Acceptance Corporation and Account No. XXXX. I dispute the accuracy and validity of the deficiency balance of {$22000.00} that Credit Acceptance claims I owe following the total loss of my vehicle in XX/XX/year>2026. My original amount financed was {$35000.00}. Following the total loss, Credit Acceptance received approximately {$13000.00} from XXXX and approximately {$13000.00} from a debt cancellation/GAP product associated with Credit Acceptance , for total proceeds of approximately {$27000.00}. Despite receiving these payments, Credit Acceptance claims that I still owe {$22000.00}. Based on the balance claimed and the proceeds applied, I can not reconcile how the account balance reached approximately {$49000.00} immediately prior to application of the insurance and debt cancellation proceeds. The account history provided by Credit Acceptance reflects several unusually large interest charges, including charges of approximately {$7700.00}, {$3700.00}, and {$5400.00}. The {$5400.00} interest charge was posted on XX/XX/year>2026, contemporaneously with the application of insurance proceeds following the total loss of the vehicle. I have not been provided with any explanation or mathematical calculations supporting these charges. I also purchased a Debt Cancellation Agreement for an additional fee in connection with this financing. My contract states that certain amounts owed under the contract would be canceled in the event of a total loss or theft of the vehicle. However, Credit Acceptance has not provided an explanation of what amounts were canceled, what amounts were excluded from cancellation, or how the remaining deficiency balance was calculated. I have previously requested documentation and a reinvestigation regarding this account, including verification of the debt, supporting documentation, and an explanation of the calculations used to determine the alleged balance. Credit Acceptance responded that its reporting was accurate but did not provide sufficient documentation for me to verify the amount claimed. I am not asserting that no balance may be owed. Rather, I dispute the accuracy and validity of the claimed deficiency balance because I can not reconcile the account history and have not been provided sufficient information to verify the amount claimed. I respectfully request that Credit Acceptance provide : XXXX. A complete itemized payoff calculation as of the date of total loss ; XXXX. A detailed explanation and mathematical calculation of all large interest charges reflected on the account ; XXXX. Documentation showing the dates and amounts of all insurance and debt cancellation proceeds received and applied ; XXXX. Documentation identifying all amounts canceled under the Debt Cancellation Agreement and all amounts excluded from cancellation, including the contractual basis for any exclusions ; XXXX. An itemized accounting of principal, interest, fees, repossession expenses, and all other charges included in the alleged deficiency balance ; and XXXX. Documentation supporting the claimed deficiency balance of {$22000.00}. Until Credit Acceptance provides this accounting, I dispute the accuracy and validity of the alleged balance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation