Consumer complaint received 2025-10-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: CITIBANK, N.A.
State: MD

Complaint narrative:
I demand satisfaction from these scammers. Obviously this is a duplicate. But nobody seems to have thr ability to read at that XXXX bank. 
This is my XXXX time opening same complaint. For some reason the states attorneys office recommended i complain here, before starting a civil suit against this huge bank. I was locked out of my app, which is what I use to make payments. I was on autopay, but somehow these scammers at citibank turned off my autopay. So I called in more than XXXX times to make payment by phone, but they were asking me for my account number, which was only accessible by my app, as I lost the card and wanted a new card as well ... these clowns have the nerve to charge me overdraft fees, when I had XXXX XXXX XXXX in my debit card. I always make my payments. I always have honesty. These XXXX citibank XXXX  will respond saying theres a late fee, because I didnt make my payment. Which is clear.... this should NOT CLOSE my complaint. Their reply simply says what im saying. I am aware I didnt make the stupid payment. These XXXX refused to allow me to make a payment. I have recorded phonecalls which can prove it. Just show me how tonupload them. I was complaining to citibank about my account access, WAY before the payment was due. I escalated my complaints as high as it would go. They never returned my submitted complaints. They never gave me easy access. On my XXXX call, a woman saw the number of complaints I submitted and got her supervisor to lift the restriction on my account, to make a payment by phone. After that I still was locked out of my account so I called my mayor, who sent me to my senators office, who gave me the states attorneys office, who provided fcpb complaints. Once I made my complaint about being locked out of making payments, citibank XXXX called me and fixed the restriction and gave me access to online banking. They also said I wouldn't be charged any late fees due to this mishap and this will never happen again. I then noticed there is a late fee. So I called citibank back, and said why did you tell me there would be no late fee? And they said there shouldn't be a late fee, and its computer generated and theres nothing we can do about it..... so I filed a complaint here on fcpb ... and here we are ... these XXXX  admitted they did something wrong. Said there would be no late fees... yet im filing this for the XXXX XXXX. Citibank is a XXXX bank .. ripping people off ... canceling people 's autopay .. then blocking them from phone payments. Then blocking access to the app. And then charging late fees. Its a scam. They got XXXX XXXX in late fees last year alone, but wan na rip me off. Greedy XXXX XXXX As I said, I will continue leaving bad reviews for every citibank worldwide, and keep complaining until these XXXX do the right thing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief