Consumer complaint received 2024-06-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: PNC Bank N.A.
State: CA

Complaint narrative:
Hi I file a report here on XX/XX/XXXX case number XXXX And I received a respond from PNC my complain was about my account name XXXX XXXX XXXX XXXX XXXXXXXX XXXX Account Number XXXX My complain was my funds not returned after account closure and I received a response from PNC saying I impersonated the company with the name XXXX XXXX and my funds were returned to the original account with no prior notice and there is no report about my wire On the XX/XX/2023 of {$25000.00} and I have decided to file another report with this claims 1.i have all documentation from XXXX Clerk in XXXX XXXX for my names statement to do business as XXXX and I presented a website receipts registration of logo from XXXX and invoices and social media platform with a fanbase of XXXX XXXX all this was presented to the bank to proof I have nothing to do with copyright or impersonation I received respond from pnc claiming the funds have not being returned to my account I have been to XXXX XXXX XXXX  and I have the proof it has been returned PNC send a bank statement to my home address telling me the bank has refunded the money to this other account the account the money ( XXXX ) was refunded has nothing to do with the wire I will include the bank statement from PNC when it was refunded to the wrong account and when I called XXXX XXXX XXXXXXXX the provided a claim number and check number to provide to PNC like I told PNC they will only have this money when Im dead as long as I breath I will fight for my money no matter what it takes I have adequate paperwork to proof PNC is doing something funny when this wire was sent my account was placed on hold and the branch manager told me pnc is holding the funds not XXXX XXXX XXXXXXXX the manager name XXXX XXXX I have it recorded and I have another call recoded when XXXX executive relations told me to confirm my address because the will send a check of XXXX to my home address and my account will be closed I have all of the calls recorded and can provide it as evidence I will include pnc respond about my XXXX claiming this money was returned but I have calls recoded from the XXXX telling me this money has been sent to the bank ledger and will not be given to me unless I take legal action I have calls recorded from pnc bankers with different conflicting stories about this funds and like I said PNC will have this money when Im dead I do whatever it takes to have my money returned to me total of XXXX not a dollar removed from it thats a promise Im making I dont care if it takes one year I will have my money they are trying so hard to cover their tracks because of what I said about the news I will also be taking this to the ceo of PNC I will provide all the responds from XXXX and one of XXXX supervisor called me I recorded the call telling me PNC has this money but dont want to return to me because the are not confident enough the money is mine and the bank is holding this funds but today another story is coming up my advise to PNC is to returned my money and stop responding to my claims because the end up contradicting themselves today they are saying the XXXX was never returned I have bank statements to proof it was returned to my other account and I have claim number and check number from XXXX XXXX XXXXXXXX to proof it was sent to PNC I will include all of this information in the document I will include the bank statement from PNC The claim number from XXXX XXXX XXXXXXXX to proof it has been sent back to PNC bank The void respond the responded today saying the funds were never returned from PNC bank My bank statement of the XXXX never returned to me and claimed it has been returned Please I can be contacted to provided the calls from different PNC employee about the money and when the bank manager told me the funds are being held by PNC she called the wire department with me and the said the are holding the funds and will not be transferred to XXXX XXXX XXXXXXXX Statement from the branch manager trying to confirm my address for a check to be sent and the lady that placed my account is on vacation after sending you all the proof required by them about the funds but nobody got back to me in two months ago when the called the police on threat emails I sent to the bank manager for unfair treatment And on the bank statement below you will see the XXXX was retuned to another account not the account that originated the wire of XXXX Below in the files you see respond from XXXX XXXX XXXX

Company response to consumer: Closed with explanation