Consumer complaint received 2026-03-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: MO

Complaint narrative:
On XXXX I ordered a product called XXXX XXXX, which according to the video was recommended by XXXX, XXXX our Health Secretary. I got the product, tried it and it didn't work. It had a 60 day money back guarantee if it didn't work. When I got my credit card statement, all it had was an address with an amount that I didn't recognize. I called the company to dispute the charge.on XXXX. The credit card company said they would issue me a new card, which I thought was strange since I had XXXX legitimate charges on the card I had. I told the guy at XXXX that I owed for the XXXX charges and would be sending in my payment for the XXXX charges. I also contacted customer support at XXXX XXXX stating it didn't work and I would be due a refund. On XX/XX/year> I received an email form XXXX XXXX informing that they refunded the {$100.00} back to my credit card. It was then that I recognized the charge and called XXXX to apprize them of the situation. My next statement showed the dispute and the payment for the XXXX charges, There was nothing about the refund. I called XXXX asking about the refund and they said they never got it. Then I called XXXX XXXX and they confirmed the refund was sent on XXXX, Refund # XXXX, trans ID # XXXX at XXXX. I called XXXX back and gave them that bit of info and whoever I talked to said they still didn't get it. I called XXXX XXXX back and told them that XXXX still denies the refund. On XXXX, i called XXXX telling them that my account was all messed up, because that statement showed XXXX XXXX legitimate charges that I already paid were disputed, and that I would be sending in the amount of {$38.00} for a legitimate purchase, because they had my account all screwed up BIG TIME. On XXXX, called XXXX, talked to XXXX, who looked for a long time and finally found it and said to call back on the XXXX and my account would be straightened out. WRONG On XXXX, I was sent another email from XXXX XXXX confirming the refund was sent to XXXX on XXXX. I called back to XXXX about my account since I already sent in the payment of what I actually owed and I had no stub to send with a payment and I didn't want charged interest and I needed to know how to do that. I was told that they had received my payment and that the {$10000.00} disputed charge would be on the next statement and that no interest would be charged because I was paid up to date. However, when I got the next statement, they had charged me interest. XXXX XXXX has got to be the worst credit card company I have ever dealt XXXX has a clue what is going on. The refund was there, then it wasn't. Who got my refund? Who stuck in in their own pocket? Whose account was it credited to? These are questions that need to be answered. I want my refund of {$100.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation