Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX, XXXX XXXX Re : Credit Reporting Violations and Misrepresentation of Debt Dovenmuehle Mortgage and Freedom Mortgage Dear CFPB Intake Specialist, I am writing as both a private American and a 100 % VA-disabled veteran to report false and unlawful credit reporting related to XXXX mortgage accounts serviced by XXXX XXXX  XXXX XXXX and XXXX XXXX  XXXX XXXX XXXX of which appear on my consumer credit reports as past due or delinquentdespite the fact that the XXXX  has already satisfied both obligations through guaranteed claim payments following foreclosure. 

Please be advised that this is a formal consumer complaint under the Fair Credit Reporting Act ( FCRA ), the Real Estate Settlement Procedures Act ( RESPA ), and Title 38 U.S.C. 3701 et seq., and is being submitted with the understanding that the U.S. Department of Veterans Affairs Office of General Counsel is also reviewing this matter for potential violations of federal mortgage guarantee program protections. 

Factual Background : I am the veteran borrower on XXXX XXXXguaranteed home loans in Georgia : XXXX  Loan No. XXXX Original Loan Amount : {$180000.00} Date of Loan : XX/XX/XXXX Servicer : XXXX XXXX  ( XXXXXXXX XXXX XXXX  XXXX XXXX  XXXX XXXX XXXX {$44000.00} Status : Foreclosure/Deed in Lieu XXXX  Loan No. XXXX Original Loan Amount : {$170000.00} Date of Loan : XX/XX/XXXX Servicer : XXXX XXXX XXXX Entitlement Charged : {$44000.00} Status : Foreclosure/Deed in Lieu As evidenced in the attached XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX dated XX/XX/XXXX, the entirety of my {$88000.00} in XXXX entitlement has XXXX charged and accounted for due to prior foreclosure losses, and those loans are closed and no longer collectible from the borrower. 

Legal Position : XXXX. Merger Doctrine Georgia Law Under Georgia law and VA program rules, once a foreclosure occurs and the VA pays the guaranteed amount to the servicer, the prior note is extinguished by operation of law, and no further past due balance may exist between the borrower and the lender unless the VA seeks repayment directly from the XXXXwhich it has not done in this case. 

See : XXXX XXXX XXXX, XXXX XXXX XXXX. XXXX ( XXXX ) ; XXXX XXXX XXXX XXXX  XXXX, XXXX XXXX XXXX. XXXX ( XXXX ) XXXX. Fair Credit Reporting Act ( FCRA ) Violation Reporting a balance as past due or delinquent after a guaranteed government payoff violates 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ( duty to report accurate information ), and constitutes willful or negligent misrepresentation. 



Relief Requested : I request that the CFPB : Investigate XXXX XXXX  XXXX XXXX and XXXX XXXX  XXXX for knowingly furnishing false credit information post-foreclosure and XXXX  claim. 
Order immediate correction of all tradelines related to the above loans to reflect a status of Paid/Closed Government Claim Settled with {$0.00} balance and no delinquency. 
Refer this matter to the VAs Office of Inspector General and General Counsel for review of systemic abuse against veteran borrowers.

Issue a compliance directive requiring both servicers to certify internal credit reporting and debt collection policies for VA loan accounts. 
Attachments : XXXX  XXXX XXXX XXXX ( XX/XX/XXXX ) Additional documentation available upon request Thank you for your time and advocacy on behalf of veterans. I respectfully urge your immediate intervention to stop this unlawful reporting and protect the integrity of the VA Home Loan Guaranty Program. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation