Consumer complaint received 2025-11-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA

Complaint narrative:
On Wednesday, XX/XX/year> ; ~ XXXXXXXX XXXX, I contacted Capital One at the XXXXXXXX XXXX listed in the message I received when trying to look into my account info. online. XXXX. A gentleman answered, I explained that for the past at least XXXX mos., I havent been able to get into my account online. All I get is a message that pops up to call to get the issue sorted out. The answer he gave to me is that Capital One is closing my account today & I will never be able to have another account with them again because they feel its best. What kind of answer is that? That is definitely not a XXXX or white answer! Thats definitely a gray answer! What does that even mean? So, youre basically telling me that your psychic & you have a feeling that something may happen someday that might upset your company or what?! Thats it?! I dont even get a reason for this? What happened that caused this feeling to occur?! Dont I even get a say so in MY own affairs at all?! Like, this is not fair at all. To me, this is pure discrimination! I should definitely sue Capital One for discrimination. Unless I get a reason for this, then your discriminating me because your assuming that something may occur in the future. Well my friend, I hate to burst your bubble Capital One, but THAT can happen to ANYONE! To the very best of my knowledge, XXXX XXXX had or know of anything thats happened to my personal monetary affairs at all thats negatively impacting such a bold & drastic measure. You guys are something else. Just close someones account on a false pretense of your message leading me on because you lied to me in the message. The message says nothing of the sort that my account is getting closed, and why do I not get a real reason? This is MY account and it CONCERNS me! I DESERVE THE INCIDENT THAT OCCURED OR THE INFORMATION YOU HAVE TO LEAD YOU TO SUCH A DRASTIC AND EXTREMELY RUDE DECISION. How would you like it if you called in to verify any transactions that occurred in your account thinking that your bank is just protecting you and making sure that it truly was you that made the transactions listed or whatnot and you get told that your bank wants nothing to do with you ever and thats that! For what reason occurred to make this happen? Why do I get nothing told to me? This IS DISCRIMINATION! Im going to push and push this until something gets done that makes me feel justified. You have caused me great shame and embarrassment. I hope karma comes for you and lets see how you feel. Capital One to me now is a big meanie and a bully! Theyre just flexing their muscles and with a very egotistical, narcissistical, type attitude you are basically like look what I can do! While sticking your tongue out at everyone like a child. Thanks a lot Capital One for making one of your customers feel bad, cry & be made to feel very low. Thats awful. You dont care about your customers at all. To close my account and have already made the decision before you even give me or even let me give you my side of things. How very, very rude and a very horrible thing for a company to do. You need to freshen up on how to properly treat people. Im going to tell everyone I know how I was treated tonight by Capital One unless you make this right. I will say nothing until I feel justified. If I dont, prepare to lose some customers. I hope Capital One you have a better night than what Ive had thanks to you.

Company response to consumer: Closed with explanation