Consumer complaint received 2026-04-11 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Servicer under contract with Federal Student Aid
State: FL

Complaint narrative:
I am filing this complaint because my Public Service Loan Forgiveness ( PSLF ) forms and payment counts have been stuck In Progress for several years, and neither the Department of Education nor my servicers ( XXXX previously, and now XXXX ) have completed my PSLF reviews or corrected my qualifying payment count. I have certified qualifying employment for all relevant periods, submitted multiple PSLF forms, and submitted multiple requests for review, yet my PSLF status has remained unresolved for years. My PSLF payment count has not been updated despite my long history of qualifying employment and repayment. My PSLF Employment History ( All Certified ) Clerk of the Circuit Court : XX/XX/XXXX XX/XX/XXXX City of XXXX XXXX : XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX ( qualifying employer ) : XX/XX/XXXX present ( fulltime ) I have worked fulltime for qualifying public service employers for the periods listed above. XXXX XXXX XXXX XXXX is a qualifying employer, and I am currently employed fulltime. I have been on a qualifying repayment plan ( PAYE ) since it became available. My PSLF Forms Have Been Stuck In Progress for Years My account shows numerous PSLF forms that were opened but never processed. These forms span multiple years and multiple employers. They remain marked In Progress with no resolution XXXX XXXX XXXX XXXXXXXX XXXX XXXX Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX CLERK OF THE CIRCUIT COURT PSLF Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX XXXXXXXX XXXX XXXX. XXXX Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX PSLF Form In Progress, Last Updated XX/XX/XXXX These repeated In Progress statuses show that my PSLF forms were received but never reviewed or completed. My PSLF Forgiveness Reviews Are Also Stuck In Progress My account also shows multiple PSLF forgiveness reviews that were opened but never completed : PSLF Review In XXXX, Last Updated XX/XX/XXXX XXXX Review In Progress, Last Updated XX/XX/XXXX PSLF Review In Progress, Last Updated XX/XX/XXXX PSLF Review In Progress, Last Updated XX/XX/XXXX PSLF Review In Progress, Last Updated XX/XX/XXXX XXXX Review In Progress, Last Updated XX/XX/XXXX PSLF Review In Progress, Last Updated XX/XX/XXXX PSLF Review In Progress, Last Updated XX/XX/XXXX These reviews span several years and have never been completed. My Loans Were Transferred Away From XXXX Before My PSLF Review Was Completed My loans were previously serviced by XXXX, the designated PSLF servicer. However, they were transferred to XXXX before my PSLF review was completed. This transfer caused my PSLF case to become inactive, and no servicer has completed my PSLF review or updated my qualifying payment count since then. My PSLF Count Has Stalled at 108 Qualified Payments My PSLF qualifying payment count has been stalled at 108 payments for an extended period. Due to missing counts, unprocessed PSLF forms, and the possibility of payment buyback opportunities, I may have already been eligible for PSLF discharge or extremely close to eligibility. Because my PSLF forms and reviews have never been processed, these months have not been acknowledged or updated, and I have been unable to determine my true qualifying count. Because my PSLF forms and reviews have never been processed, these months have not been acknowledged or updated.

Company response to consumer: Untimely response