Consumer complaint received 2025-06-30 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Fees or costs after closing
Company: Ocwen Financial Corporation
State: NE

Complaint narrative:
I am the seller and closed on my house on XX/XX/XXXX. On XX/XX/XXXX or XX/XX/XXXX, I called PHH ( my servicing mortgage company ) because I was getting late payment email notifications and wanted to see what was the matter. I was confused because it was paid off on XXXX. The person on the phone could not answer anything because he didnt understand why it wasn't paid or there was nothing wrong. ( it was hard to understand him ) They stated the payoff amount was short. I dont know who is at blame as title did request the final payoff amount but somehow the amount they received that was to be paid was short. Due to that, they did not apply it to my loan. Because of that they have charged me approx {$1100.00} extra for interest. That is what my complaint is about. They said they called me twice to let me know. I have robokiller on because of spam so I didn't get the calls or they didnt call. After that, they just sat on it. They did not return the wire. I have called PHH several times since I realize this happened. One person said I was only called twice and that was it. One person then said they also left a message with my title. Phone number they gave was corporate but not to the local POC. Nobody has record of any call and/or message. We keep getting different stories. They then just called me today XX/XX/XXXX and said the reason they didnt return the wire until the XXXX was because they then have to hold it for 5 business days ( from what point I dont know ) for some reason. Then they said since it was a holiday that Thursday ( XX/XX/XXXX ) that day, along with that Friday did not count. I keep getting the run around. I feel I should not have been charged with the additional interest. I am not sure who is at fault at this time. XXXX title, PHH or both. All I know is as a consumer, I trusted the professionals. I dont know anything different then what I get told as payoff from both the title and PHH . I even called them either late XXXX or early XXXX to see if I needed to make a payment and the representative for PHH said no because the payoff was good through XX/XX/XXXX and that was plenty of time for the wire to get there. I dont know what else I could have done as the consumer. I can't control the miscommunication between the mortgage company and title company. Wires take a matter of hours to complete. Not days. It was 18 days from the time I closed and the wire was sent to when the wire was returned back to XXXX XXXX! I am the one though who has to pay the interest because it was not paid off until it was sent on XX/XX/XXXX. We didnt send it until then as I was trying to clear up the situation and not have to file this complaint. They also were suppose to call me back as I was escalating the problem and one time they called and neither her nor I could hear each other and the call was dropped. Instead of calling back they just wrote in the notes, call was dropped. I called back immediately trying to get the same person and was told they had another 24 to 48 hours to respond. That was on XX/XX/XXXX and just an hour ago ( XX/XX/XXXX ) I got a call stating my loan was paid off. Not because of my effort to escalate and get an answer so basically it has been the same of little to no communication. They take their time so I guess they can continue to charge interest. NOTE : after looking at my payoff email, it states there is an overage and will be getting a check back. This all just does not make sense to me.

Company response to consumer: Closed with explanation