Consumer complaint received 2026-04-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
TIMELINE : Email received on Friday, XXXX XXXX at XXXX am The email came from what appeared to be XXXX and contained a legitimate XXXX transaction link with transaction ID XXXX - information only XXXX should have had access to. I confirmed that the email saying there is a charge of {$490.00} received was not mine ( I can forward the email and you can see that they have all correct information from XXXX so these hackers are sophisticated and were able to breach into XXXX or its someone inside XXXX Phone number called ( on email ) XXXX Spoke with XXXX XXXX and he cancelled the charge he then sent me to XXXX ( likely a false name ) and I spoke with a XXXX in billing ( these were clearly NOT XXXX people but there was no way to know at the time.They then connected me with the tech desk and told me that they needed to remote in to my computer. Then they connected me with XXXX. They connected me with someone who said his name was XXXX with the XXXX team and he gave me his direct line XXXX He had me install an app called XXXX. XXXX told me there were many more charges on my XXXX account that started about 10 days ago and they needed to remote in to my computer to fix it all. They told me not to log in to my XXXX account. He was telling me he is trying to help and this is the only way. They were in my computer for hours. I believed them. I had to go and then XXXX said to call back on Saturday so they could finish. I asked how anyone got access and he said through my phone. Turns out that was a complete lie and it was to get me to not pay attention to anything on my computer. On Saturday I gave them access again but not as long. They wanted me to do more on Monday and thats when I came to my senses and realized this was all a very intricate scam. I immediately logged into my XXXX account only to find out that there had not been any charges prior to the {$490.00} which was on the original email. While they were in my computer they were making charges and since my Chase account was linked to XXXX they kept withdrawing money from my Chase account. Add the TOTAL amount stolen : " Approximately {$10000.00} was withdrawn from my Chase account through XXXX transfers while they had remote access to my computer I contacted the real XXXX and have a list of people that I spoke with and none were helpful, filed an FBI report XXXX XXXX XXXX XXXX XXXX # XXXX and FTC XXXX and contacted XXXX. I put a freeze on all of my credit with XXXX XXXX XXXX XXXX updated every password that I have on every single bank account and merchant accounts. I also contacted XXXX as I have a XXXX account. XXXX XXXX department : XXXX ( on XX/XX/XXXX ) XXXX in security XXXX in Stolen identities Asked for Supervisor and was disconnected Called back and spoke with XXXX - couldnt do much as my account was permanently restricted from my previous inquiries and I wanted it closed down. She said I could not dispute the claims because they were not charges but funds sent to people to theres no protection. I didnt send these. Spoke with XXXX in Payments and Disputes He put me through to XXXX in the restrictions dept and said that XXXX will do nothing because the transactions show that they came through my computer. She didnt care about how that all transpired and explained above. It came from a legit XXXX email - thats how it started! I also spoke with a XXXX in XXXX XXXX and XXXX XXXX in payments an disputesXXXX with investigations All along I explained that this was account takeover fraud. I was socially engineered into providing login codes by someone XXXX XXXXXXXX XXXX who remotely accessed my device. None of these transactions were authorized by me. This is identity theft and unauthorized access. Chase calls : XX/XX/XXXX XXXX XXXX XXXX # XXXX XX/XX/XXXX spoke with XXXX XXXX had not seen any credit -also filed XXXX because XXXX did not understand that there were more charges XX/XX/XXXX ( XXXX ) reported XXXX Charges made on my Saphire card and disrupted those charges. Same day spoke with XXXX and then XXXX all related to the Saphire account and closed that account There were others and Im not finding my notes. You also had a representative who went and then cancelled my new card that had been sent because they did not listen to me and I told them there was NOT fraud on that card. I then had to go and resend for the 2nd time the card information to all of my auto pay merchants

Company response to consumer: Closed with explanation