Consumer complaint received 2024-08-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem with product or service terms changing
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
XXXX XXXX to present, Ive been fighting identity fraud due to credit cards and accounts like my cell phone company, XXXX XXXX XXXX data breach, exposing my personal information. Ive also had issues of the same with XXXX, XXXX and recently XXXX XXXX and and being informed on XX/XX/XXXX by the Department of Justice that a date breach in a company they use for litigation and investigations was compromised in XX/XX/XXXX but was only informed in XX/XX/XXXX. I received there letter of this ( see attached ) on XX/XX/XXXX. My personal information as well as my law enforcement records and related sensitive information was exposed. I also had recently collection company come up on my experian and Trans Union credit report. I filed a complaint to your department ( see attached case # XXXX ) against this with Trans Union on XX/XX/XXXX. As you can see, as a result of that investigation, the entity, XXXX XXXX collection company was removed from my credit report after careful investigation by the credit agencies. I recently also filed a identity theft report with the Federal Trade Commission, report # XXXX in XX/XX/XXXX. Today I received a letter ( see attached ) from Trans Union, dated XX/XX/XXXX file # XXXX informing me that my identity report I filed with the federal trade commission, a highly recognized federal agency was not acceptable. This was per my request as to just informing Trans Union of all the above issues Ive had and sending them a copy of the official government document of identity theft report I filed in XXXX but Trans Union refuses to accept this official document of identity theft report because it does not appear to trans Union to be a copy of an official, valid identity theft report. This is unacceptable, unethical practice of trans union especially after a prior collection company appearing on my credit report and after disputing such with not only trans union but with other credit agencies, was removed after there investigation as well as experian. Also with everything else I have been through mentioned above, this is ridiculous and outrageous. Im asking the department of consumer affairs to enforce this credit agency, Trans Union to accept this identity theft report seriously and not ignore its authenticity. Im attaching XXXX  investigation report as well as they also removed this entity, XXXX  XXXX collections company that appeared on my credit report but also after there investigation, was removed as well. Im trying to protect my identity, my credit and my personal information from many identity thieves that have been trying to steal my information. This is well documented. For Trans Union not to consider this official copy of the federal trade commissions identity theft report is unacceptable. Please help in force this action against Trans Union. As a retired law enforcement official, both state and federal, my personal information and my family safety is paramount. Protecting my identity and other sensitive and protected information has already been exposed and intrusive threats still continue to date. I do have attorneys that are actively involved and have been hired by me to represent the agency of XXXX, XXXX XXXX XXXXXXXX that had the data breach of the Department Of Justice servers that exposed my law enforcement records, medical and multiple records of my personal information. Trans Union not to accept this identity theft report, assuming its not valid is extremely alarming.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation