Consumer complaint received 2025-10-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: NAVY FEDERAL CREDIT UNION
State: NV

Complaint narrative:
I am submitting an urgent update regarding my ongoing complaint against Navy Federal Credit Union. Since my initial report, the situation has worsened significantly.

Navy Federal has now closed my credit card account and reported it as non-payment, even though I was unable to access my account or make payments due to their own account restrictions. This action has caused further damage to my credit history and reputation.

Additionally, Navy Federal has sent all of my accounts to collections, except for those with remaining balances, and continues to withhold my funds. Despite multiple requests for updates and resolution, Navy Federal refuses to grant me access to my accounts or release my funds, leaving me unable to pay bills or manage my finances. 

This situation has now begun to impact my broader financial stability beyond Navy Federal : My credit score has significantly dropped, affecting my ability to obtain credit or financial services. 

I am now being denied when applying for new bank accounts or financial products, as these negative and inaccurate reports from Navy Federal appear on my record. 

My other existing bank accounts are being affected, including delays, transaction holds, and additional review flags triggered by the negative credit and collection activity linked to this issue. 

I am unable to perform basic financial functions, such as transferring funds or maintaining timely bill payments, which has created ongoing financial hardship. 


This conduct is unfair, harmful, and potentially unlawful under several federal consumer protection laws, including : 1. Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ) : Navy Federal is furnishing inaccurate and incomplete information to the credit bureaus by reporting missed payments that occurred only because I was denied access to my funds. 

They have failed to investigate or correct the inaccurate credit reporting after being notified.

2. Electronic Fund Transfer Act ( EFTA, 15 U.S.C. 1693 et seq. ) : By restricting access to my account and withholding my funds without proper notice or resolution, Navy Federal may be in violation of EFTA provisions that protect consumers right to access and use their accounts. 



3. Consumer Financial Protection Act ( 12 U.S.C. 5531 ) : Navy Federals actions constitute unfair, deceptive, or abusive acts or practices ( UDAAP ) by restricting access, refusing communication, and causing direct financial harm through no fault of my own. 




I am requesting the CFPB to take further action and investigation into this matter to ensure Navy Federal : Provides a written explanation for the closure of my accounts and the denial of access to my funds ; Restores my access or releases my funds immediately ; Corrects all inaccurate credit reporting related to this incident ; and Stops any further collection activity resulting from their own wrongful actions. 


This situation has placed an unfair financial burden on me, affected my credit, limited my ability to open or maintain other bank accounts, and caused significant stress and hardship. I respectfully ask for the CFPBs intervention to hold Navy Federal accountable and compel compliance with federal banking and consumer protection laws.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief