Consumer complaint received 2026-01-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Block, Inc.
State: FL

Complaint narrative:
EXHIBIT A SUPPORTING STATEMENT AND INCIDENT REPORT : CASH APP TAX REFUND LOSS Case : XXXX Defendant / Declarant : XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX Date : XX/XX/XXXX XXXX. Purpose of Statement This statement is submitted as evidence in support of my complaint against Cash App for failure to safeguard my tax refund funds. It documents : 1. The deposit of my federal tax refund into Cash App.

2. The subsequent loss or inaccessibility of those funds.

3. The emotional distress and mental harm caused by this failure.

4. The resulting events that led to my arrest. 

This statement incorporates the official narrative from the XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX ) to provide a factual record of the incident. 

2. Cash App Tax Refund Context 1. In early XXXX, my federal tax refund was deposited directly into my Cash App account.

2. At a later date, I discovered that the funds were missing or inaccessible, despite being properly deposited.

3. My attempts to locate or recover these funds created significant emotional distress, including anxiety, confusion, frustration, and mental preoccupation.

4. The loss of my money led me to go to a relatives residence ( my sisters house ), under the belief that someone there may have unlawfully accessed my funds, in order to understand what had happened. 

XXXX. XXXX XXXX XXXX XXXX XXXX ( Supporting Evidence ) XXXX : XXXX XXXX XXXX ( ID XXXX ) Date of Incident : XX/XX/XXXX, XXXX XXXX  Location : XXXXXXXX XXXX XXXX XXXX XXXX Narrative ( as recorded by XXXX XXXX ) : XXXX Upon arrival, Deputy XXXX made contact with XXXX XXXX, who reported that her son called to say that I, XXXX XXXX, was at the house. During the call, I allegedly stated, Why you got that XXXX for? 
XXXX XXXX I was not in possession of any firearm, but my behavior appeared erratic, likely due to influence of a substance. 
XXXX XXXX XXXX XXXX confirmed I had an XXXX  XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( XXXX XXXX XXXXXXXX, issued XX/XX/XXXX ). 
XXXX XXXX I was secured and searched, and XXXX XXXX  of XXXX XXXX ammunition were found in my front right pocket. 
XXXX XXXX A criminal history check confirmed that I am a XXXX XXXX making possession of ammunition a violation of XXXX  Statute 790.23 ( 1 ) ( a ). 
XXXX XXXX I was transported to XXXX XXXX XXXX and Release, with the officers body-worn camera activated. 

4. Emotional and Mental Harm 1. The loss of my Cash App tax refund directly caused emotional distress.

2. The distress precipitated my actions at my sisters house, leading to my arrest, despite the absence of a firearm and the presence of only ammunition.

3. These facts demonstrate a direct causal link between Cash Apps failure to protect my funds and the resulting legal and personal consequences I suffered.

4. I experienced significant XXXX XXXX XXXX XXXX XXXX XXXX XXXX and reputational damage, as a result of these events. 

5. Supporting Documentation - Cash App transaction history showing tax refund deposit and missing funds. 
- XXXX XXXX XXXX XXXX XXXX report ( XXXX XXXX # XXXX ). 
- Body camera footage of the incident ( if obtainable ). 
- Witness statements from family members present at the incident. 
- Correspondence with Cash App regarding the missing funds.

6. Legal and Factual Significance This document establishes : 1. The legitimate source of funds ( federal tax refund ) deposited into Cash App.

2. Cash Apps failure to safeguard my money, which directly contributed to my emotional distress.

3. The factual circumstances of my arrest and detention, demonstrating that the incident arose from the missing funds rather than criminal intent.

4. The causal connection between Cash Apps negligence and the harm I suffered, including legal consequences. 

Signed : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation