Consumer complaint received 2024-02-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MI

Complaint narrative:
To whom it may concern, My name is XXXX XXXX and have recently been the vicitim of my email being compromised. One of my investment accounts with XXXX was compromised and my banking information was saved on that account, i can not get a hold of anyone there so I contacted my bank ( Bank of America ) in which this complaint is againt. I have spent the last few weeks up north working on a house where I have limited connectivity so I usually do all financial when i get back home. Upon coming back home on Sunday ( XXXX XXXX ) I noticed that almost XXXXXXXX XXXX was missing from my bank account. As soon as I saw this, I made a call to Bank of Americas dispute department where I was speaking to a representative who just sounded like they didnt care and I had to beg for her to help me file a dispute and she kept saying I have to do this manually because our system is not working. At this point, my emotions are through the roof, but upon further begging the representative claimed to have opened a claim, she then said she would email me a claim number and that i can confirm she did not do. I called again on Tuesday ( XXXX XXXX ) to check my claim number and I was told that there was no claim and a second claim was then filed for the same transactions, at this point I realized help is only employee dependant and was just pathetic. So the rep filed a second claim, after that was done I hung up. The following day i received a credit for double the amount i disputed, and on the same day i initiated a wire to purchase a car as this is the original issue i have, all my money in my account was going to a purchase of a new vehicle and again bank of americas incompetence has not only delayed the process, but the seller ended up selling the vehicle elsewhere because Bank of America cancelled my wire, closed my accounts, then closed my claims. When i called today ( XXXX XXXX ) I was told that someone called on my behalf to close these claims? I can assure you no one did or has done this. The reason i am reaching out to the CFPB is because Bank of America is not helping me whatsoever, their employees are all lost and give me different bits of false information, Im under my rights under REG E and they are not honoring them. This is a significant sum of money to me that was going towards a car that I no longer can purchase due to Bank of Americas Incompetence. I will pursue legal action if this is not corrected. Not one person has helped me and I have been a customer with Bank of America for years. The total amount that they took from me was {$29000.00}. I have no idea what is going on and dont even want to do business with this joke of a bank, I just want my funds and to terminate my relationship with this bank. I lost a vehicle, almost XXXX XXXX and my mind due to the incompetence of Bank of America, please advise on what I need to do. They are ignoring me and i just dont feel like anyone is taking me seriously or is helping me when my life savings are in jeopardy this is just unacceptable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation