Consumer complaint received 2025-11-03 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Radius Global Solutions LLC
State: VA

Complaint narrative:
Hello, I am currently an active-duty XXXX XXXX XXXX XXXX XXXX in XXXX XXXX XXXX I have just recently returned from deployment overseas I have been receiving letters in the mail from XXXX XXXX that I owe money for XXXX XXXX provided by XXXX XXXX XXXX, ordered by the referring physician XXXX XXXX. I have contacted XXXX XXXX multiple times to dispute these charges as I have never been to XXXX nor would I as an active-duty service member just go out into town to have any laboratory tests done when I have access to those types of services through the military 's medical system. This is clearly a case of fraud or someone sending the bill to the wrong person. I Have called XXXX XXXX XXXX XXXX on these dates XX/XX/year>, XX/XX/year>, XX/XX/year>, XX/XX/year>, XX/XX/year>. each time I called I was told charges were being stopped and a note was being added to the account for possible fraud. Yet I still keep receiving bills for lab tests that I did not have done. I recently received a letter saying they had sent the bills to collections with the collection agency being Radius Global Solutions LLC. I emailed a disbute of these charges with radius global on XX/XX/year> and called to dispute on XX/XX/year> to which they said they were pausing it and kicking it back to XXXX XXXX to investigate. I once again called XXXX XXXX on XX/XX/year> to dispute these charges to which they said I had to call the urgent care facility and take it up with them, since they were not the provider, they are just handling the bill. They finally, after XXXX separate phone calls, provided me with the phone number to the urgent care facility where the charges are coming from. I contacted XXXX urgent care on XX/XX/year> an spoke with there Representative XXXX XXXX, to which he stated it was being sent to his fraud department. they had a different email an phone number than my own written down for this alleged person who utilized the services, and stated this individual allegedly had XXXX ID. A lady who works for XXXX XXXX care contated me XXXX different times since then from a restricted number most recently being XX/XX/year> where she was extremely rude saying that they could not do anything until they received a formal complaint of fraud. she told me it was my responsibility to contact my insurance company and go through the process of claiming fraud. when I tried to get a word in edge wise she talked over me and would not let me speak. as i was trying to dispute this as i have already contacted them and made the complaint that its a clear case of fraud or a billing error on their part. She then hung up on me after I raised my voice to try and get a word in. they will not provide me with information as to the individual that is using a fake id to use my identity for services or they have blatantly and intentionally billed the wrong person with no effort to correct the mistake.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief