Consumer complaint received 2025-07-14 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: T.S. Holdings
State: CA

Complaint narrative:
I moved out of my apartment on XXXX. I went about my life assuming I wouldnt get my deposit back as I had been there for twelve years. I also had forgotten about it. I got a phone call on XX/XX/year>, which is 40 days from my move out day. The call was from IQ Data XXXX. They said they were attempting to collect a debt. The woman on the phone was immediately rude and when I asked what it was for she thought I was lying! I called my former landlord to ask what was going on. Why did they send me to a collections agency without telling me I owe something? She explained that this is their process. I ended up emailing my apartments some questions after I received the emailed statement with the receipts of estimates. I asked them about a few charges and once I understood them I asked them to comment on why they do this to former tenants. Just send them to collections and never notify them of debt. I went back and forth with her until I looked it up and there is a Civil Code in CA that states the landlord has 21 days to send the statement and the receipts of estimate in the XXXX Mail. I began asking them what happened, why didnt they send it to me? No one was acknowledging that I didn't receive a statement and they need to look into why. They continued telling me they've sent me all they have. My plan is to take them to small claims court as this is def not right. The reason I am complaining is not because of the apartments ( which I believe made a clerical mistake ), but instead because of IQ Data and their tactics. In the few conversations I've unfortunately had with their nasty reps, I'm in shock. They are rude, completely unprofessional, they make things personal and insult me over and over throughout the call. When I asked for a manager I was transferred to another " Senior Rep '' who was equally nasty. I asked for a manager and was told " No ''. They will not be transferring me to a manager because they don't have a good enough reason. When I hang up and call back hoping to get someone else, she literally says " Let me guess, this is XXXX AGAIN ''. I asked to speak with a manager about my file and she said they can't talk to me because they are very busy and they will not cl me back and she told me several times ( before knowing the reason for my request ) that they will tell me exactly what she is telling me and she won't transfer me anyway. She listened to my story and then told me I am just trying to get out of paying a debt! She said they don't have to prove they mailed anything to you and also it doesn't matter because you owe it no matter what. I told her it does matter because you're threatening to send me to collections way earlier than you should be. I should have been notified of this debt a long long time ago and neither you or my apartments notified me. Now that you are telling me about the {$1000.00} I owe you're saying you want it right now or you will ruin my credit, and you're charging interest beginning XXXX, which is so far out of line I can't even see straight. I want to speak with a manager because I need more time and it's the law that I have at least 30 days! She told me I am just trying to get out of a debt AGAIN! I know there are regulations on debt collection - What I was telling her should have mattered and it was like I was talking to a XXXX XXXX I will have to call back and start a payment plan while I serve these court docs, but when I XXXX  the company IQ Data, there were very negative reviews that said the same exact stuff I experienced. I am happy to take the time to submit my complaint.

Company response to consumer: Closed with explanation