Consumer complaint received 2025-08-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: UNITED BANKSHARES, INC.
State: WV

Complaint narrative:
I was trying to sync my cell to my Pc upon clicking on the cell phone icon. It connected to XXXX and the person told me my PC had been breached. Stated that there are XXXX XXXX addresses trying to access my programs. He started a scan, supposedly to clean the PC. Provided me information to type into a browser and it would access a cyber security program scan. The monitor became XXXX when I entered a run code. After doing that and IP addresses, program names, and what countries locations and started downloading. I was transferred to another person with XXXX security. While watching the IP addresses scroll the person scanning told me if I saw them. Yes, I did and read what they said. In noticed XXXX that XXXX XXXX XXXXXXXX XXXX XXXX XXXX  and the other XXXX XXXXXXXX. Ask me if I knew those are XXXX XXXX of course I did. But it wasn't me because I'm not a XXXX  and wouldn't anyway. That my account was breached. I had accessed XXXX  XXXX and attempting XXXX XXXX and because of that they were required to file a XXXX XXXX to the FTC. That's when I was introduce to a XXXX XXXX with the FTC XXXX XXXX unit. That he had checked my record and saw that I was a good person. Then, we proceed from there to file an investigation complaint that they would attempt to locate these hackers/scammers. 
I've provided a brief summary of the transgression of these contacts and have copies of the complaint I file with the FTC, XXXX unit. 
Instead, of having to rewrite all of the events. I will provide copies of the complaint which I filed with the FTC, FBI, date attorney general and my local law enforcement. 
It summarizes my conversation with various people during the scamming. Again, I inquired to United how this happened, and they didn't know. 
That I wanted to file a fraud report with United but a couple days after contacting another person about that. That they weren't going to pursue this as there was no evidence. I reminded them of the transactions I discusses with a clerk previously that were pending and the last person I spoke with was a XXXX XXXX a United XXXX, that in our discussion said he stopped the pending transactions. 
I spoke to a person, XXXX a few days later about the fraud investigation I wanted XXXX to do because someone was able to call and access my account. I was taken for {>= $1,000,000} +- during this thinking I was working with the FTC XXXX Crimes investigators, XXXX XXXX XXXX XXXX XXXX persons and victimized by an elaborate scam being drawn in by all those IP addresses especially the one the scammer ( s ) personally drew my attention to. 
To add insult to injury. When I inquired about United doing the investigation as I sated, they had no evidence. You have those XXXX transactions showing in my accounts online bill pay and that I was the person which caught the scam and, how would it have been possible They were good at doing that and that United wasn't going to keep me as a customer as I was now a 'security risk '. They were closing all my accounts, and I had to go elsewhere. I need your help I'm XXXX, a XXXX  and saved up this money gradually while working for almost 30 years. Personally, I think it was an inside job or United bank lines were compromised when I did the initial call and transferred. Those transfers had been diverted some way by XXXX scammers.

Company response to consumer: Closed with explanation