Consumer complaint received 2026-02-05 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other service problem — 
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX CFPB Complaint JPMorgan Chase Bank , N.A . 

XXXX XXXX  Consumer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Institution : XXXX XXXX JPMorgan Chase Bank , N.A . 
XXXX XXXX  Product : XXXX XXXX  XXXXnvestment / Brokerage Accounts and Related Banking Services XXXX XXXX  Issue Type : XXXX XXXX Account access restrictions ; failure to open account ; lack of explanation ; improper risk determination XXXX XXXX Date of Events : XXXX XXXX XX/XX/XXXX present -- - XXXX XXXX XXXX Complaint Narrative I am submitting this complaint based on XXXX XXXX new facts and admissions XXXX XXXX that arose after a prior CFPB complaint involving Chase account access restrictions while I was abroad. 

In XX/XX/XXXX, while temporarily in XXXX, Chase restricted my ability to use my existing U.S.-based investment accounts. At that time, Chase stated that I was required to maintain an international account in order to access or properly use my U.S. investment accounts, despite the fact that : XXXX I am a U.S. citizen XXXX  I maintain a U.S. address XXXX I held two existing U.S. investment accounts with Chase XXXX No written notice of account closure or denial was provided Based on Chases instruction, I applied for an international account. During this process : 1. I completed identity verification XXXX XXXX successfully on two separate occasions XXXX XXXX 
2. Each time, I was explicitly told by Chase representatives that the international account would be opened within * XXXX 48 hours XXXX XXXX. 
3. The international account was XXXX XXXX never opened XXXX XXXX. 
4. No written explanation, denial notice, or reason for failure was ever provided. 
5. I made repeated follow-ups and received no substantive response. 

During a recent call with Chase in XX/XX/XXXX, Chase representatives stated for the first time that the restriction and requirement for an international account were due to the presence of a XXXX XXXX foreign address listed on my profile XXXX XXXX, even though I also maintained a U.S. address and U.S. citizenship. 

As a result of Chases actions and failure to open the international account as promised, approximately XXXX XXXX {$120000.00} USD XXXX XXXX remained idle for several months in a low-interest account ( approximately 0.01 % ), causing measurable financial harm due to Chases refusal to provide normal account functionality or a timely explanation. 

XXXX XXXX XXXX XXXX XXXX  Additional Context Risk and Data Basis Separately, in a CFPB complaint response dated XXXX XXXX XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX XXXX confirmed the following in writing : XXXX XXXX does XXXX XXXX  not approve or deny accounts XXXX XXXX XXXX XXXX does XXXX XXXX not make account opening decisions XXXX XXXX XXXX XXXX XXXX consumer file does XXXX XXXX  not contain reported information from the financial institutions that denied or restricted my accounts XXXX XXXX XXXX XXXX  advised that any additional information relied upon would need to come directly from the financial institution Given this confirmation, Chase can not attribute its actions to XXXX  and has not identified : XXXX The specific risk criteria relied upon XXXX  Any third-party data sources used XXXX Any internal risk, compliance, or adverse action file supporting its decisions Additionally, I have an XXXX XXXX active foreign data-protection regulatory investigation XXXX XXXX pending concerning cross-border handling of personal and financial data. This complaint is not asking CFPB to adjudicate that matter, but Chase has been made aware of it and it is relevant to the transparency and risk-assessment issues described above. 

XXXX XXXX XXXX XXXX XXXX Requested Resolution I respectfully request that Chase be required to : 1. Provide a XXXX XXXX written explanation XXXX XXXX for : XXXX The restriction of my U.S. investment accounts XXXX The failure to open the international account after successful identity verification 2. Identify the XXXX XXXX  specific risk factors XXXX XXXX, internal determinations, or third-party data sources relied upon 3. Confirm whether any XXXX XXXX adverse action determination XXXX XXXX was made and, if so, provide the required disclosures 4. Address the XXXX XXXX financial harm XXXX XXXX  caused by the prolonged inability to properly access and deploy my funds 5. Confirm the current status of my accounts and whether any restrictions remain XXXX XXXX XXXX XXXX XXXX Closing Statement This complaint concerns Chases failure to provide transparency, timely action, and required explanations for account restrictions and denial of services after repeated assurances and successful verification. The issue is procedural and factual, and I am requesting clarity, documentation, and appropriate remediation. 

XXXX XXXX

Company response to consumer: Closed with explanation