Consumer complaint received 2025-04-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Loan payment wasn't credited to your account — 
Company: OneMain Finance Corporation
State: IL

Complaint narrative:
To Whom It May Concern, This letter is in response to your recent decision to deny me credit, which I received on [ insert date ]. After reviewing the details and relevant federal statutes, I am formally disputing this credit denial on the grounds that it violates multiple federal consumer protection laws. 

Specifically, you have violated my rights under : 15 U.S.C. 1681m ( a ) ( k ) ( 1 ) of the Fair Credit Reporting Act ( FCRA ), which mandates that if a consumer is denied credit based on information in a consumer report, the creditor must provide proper notification and the specific reasons for that denial. Failure to do so is unlawful. 

Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691c, which prohibits discriminatory practices in any aspect of a credit transaction. Under 12 CFR Part 1002 Regulation B, it is made clear that if I am denied the extension of my own creditespecially when my Social Security number has been used without a resulting benefitthis may constitute unlawful discrimination, in violation of 15 U.S.C. 1691a.

15 U.S.C. 1642, which prohibits creditors from mailing or offering credit cards unless they are expressly requested by the consumer. If my personal information, including my Social Security number, was used in any part of the process without granting me any benefit or approval, this is a serious legal breach. 

15 U.S.C. 1681m ( again, a component of FCRA ), which further requires clear and timely communication to consumers about adverse actions based on credit reports, including the name and contact information of the consumer reporting agency used.

15 U.S.C. 1692k, which allows for civil liability in the event of these violations.

15 U.S.C. 1640, which provides that any consumer may recover actual damages and, in some cases, twice the amount of any finance charge involved in the transaction, in addition to other potential remedies for noncompliance with the Truth in Lending Act. 

Given that my Social Security number was used in connection with this application and I received no benefit from itcombined with the absence of a proper adverse action noticethis not only raises consumer protection issues but also potentially criminal implications under the ECOA and Regulation B.

I hereby demand the following actions be taken immediately : A written explanation detailing the reasons for the credit denial.

Disclosure of any and all consumer reporting agencies consulted in your decision.

Confirmation that you are reviewing your procedures for compliance with federal consumer protection laws.

Immediate removal of any related inquiries from my credit report if the denial is found to be based on inaccurate or unlawful processing. 

If I do not receive a satisfactory response within 15 calendar days of the date of this letter, I will pursue all available legal remedies, including but not limited to filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and considering legal action for statutory, actual, and punitive damages under the cited statutes. 

This letter is a formal legal notice and should be treated as such.

Company response to consumer: Closed with explanation