Consumer complaint received 2026-04-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: MS

Complaint narrative:
On XX/XX/year> I XXXX a car from XXXX. At the time the car company was running a special that if you paid online and in full there was a discount applied to your rental. I used this offer with my credit card. I ended up keeping the car XXXX days longer than my reservation and XXXX used the credit card on file for the additional days. My Apple Card, owned by Goldman Sachs card was charged for over XXXX dollars. I immediately called XXXX and they stated that was an error by I had to dispute this the credit card company. After a couple of months XXXX fixed the error and emailed me and updated bill with the correct amount owed for the XXXX additional days I kept the rental, which was XXXX. For my inconvenience, XXXX gave me a {$100.00} customer satisfaction voucher because it took so long to fix the error caused on their end. I paid the {$590.00}. XXXX on my Apple Card and then Goldman Sachs ( Apple Card ) proceeded to continue to charge me the XXXX for the prepaid amount on another credit card. I disputed for now going on XXXX year. First, I was told by Goldman Sachs I needed to submit the new corrected invoice on the amount of {$590.00} from XXXX and I did. Goldman Sachs removed the XXXX, then a few months later the placed it back on my credit card. I disputed again and when I contacted them they said I needed to submit the corrected invoice and then show them how I paid for the prepaid rental despite the XXXX rental not charging me for the XXXX, the receipt shows proof. Then Goldman Sachs XXXX I needed to give them the credit card number I used for the prepaid rental. I refused to disclose this information and was told I can get a XXXX balance letter from XXXX stating I did not owe anything. I did and the {$120.00} charge came off again for a few months then it appeared again. Goldman Sachs then stated I needed to resubmit the updated invoice, my credit card information, and the XXXX balance letter. I submitted everything but my credit card number. I told the representative that I did not need to prove something XXXX already shows proof of me paying. Then Goldman Sachs, after putting the charge back on my card for XXXX, said I needed to prove what the XXXX dollars XXXX sent me. I told them for my inconvenience, something Goldman Sachs apparently dont understand. And I needed to resubmit all the other documents again. Each instance of requesting information I spoke to a Goldman Sachs XXXX and was told my case would be escalated and someone would contact me in XXXX days. Someone contacted me XXXX time out of the entire year of this ordeal. I got the email from XXXX stating the {$100.00} was for customer satisfaction, the updated bill, the XXXX balance letter, and speaking to a supervisor that assured me this was complete, she did not need my credit card info because she can see the last XXXX numbers of the card I used and she was sorry no one else had assisted me properly. After that call, a month later the {$120.00} is back on my bill and I am being told to resend in the same information that they already have. Additionally, I have rented at least XXXX additional times from XXXX since that time to prove I do not owe them any money.

Company response to consumer: Closed with explanation