Consumer complaint received 2025-11-15 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: National Credit Systems,Inc.
State: MA

Complaint narrative:
On or about XX/XX/XXXX, the following unfair or deceptive act occurred, in which an unidentified party using a key enter my apartment illegally. I immediately notified the leasing office ; at which time I was accused of staging the event. I also provided video footage of the event and followed up with the leasing office on their investigation resulting in inconclusive findings. Additionally, on or about XX/XX/XXXX, I notified the leasing office that my floors were leaking water and no work order was ever completed, and no one came to check he condition of the floor, which I also have video and photos of the same. 

In XXXX, a landlord 's illegal entry into a tenant 's apartment can consider constructive eviction and a violation of my right to " quiet enjoyment. '' Due to the fear for the safety of me and my family we moved out of the apartment on XX/XX/XXXX, I notified the leasing office on XX/XX/XXXX, at which time I returned the keys to the apartment. Pursuant to Massachusetts XXXXXXXX XXXX XXXXXXXX XXXX, XXXX XXXX, a landlord is required to provide a tenant with a detailed, itemized letter of any claimed damages or charges and return any remaining security deposit within 30 days of the tenancy 's end. To date I have never received such a letter or my security deposit, as I left the apartment in pristine condition, which I can provide photos and video evidence if that becomes necessary. 

Be advised based on XXXX a new tenant was receiving mail at XXXX XXXX XXXX at the beginning of XX/XX/XXXX, and as my family moved out the apartment on XX/XX/XXXX, it appears a new tenant moved into apartment XXXX on or before XX/XX/XXXX. Generally, a landlord can not collect full rent from XXXX different tenants for the same rental unit within the same months, as this is often considered " double renting. '' If XXXX tenant moves out mid-month and another moves in, the landlord can only collect rent from the current occupant or prorate the rent for the partial month ( XXXX ), ensuring the full rent for the unit isn't collected twice, that is if I hadnt been constructively evicted. 

The listed tenants, XXXX XXXX, XXXX XXXX and XXXX XXXX We are requested all of the following information : Itemized list : To contain a precise, detailed list of damages, specifying the nature of the damage and the necessary repairs. Vague claims like " general cleaning '' are not acceptable. 

Documentation of costs : Written evidence of the costs, such as bills, receipts, invoices, or written estimates for the repairs. 

Date ( that this alleged debt became payable ) : Date of Original Charge or Delinquency : Was this Debt assigned to a Debt Collector or Purchased : Amount Paid if Debt was Purchased : Commission for debt collector if collection efforts are successful : Agreement with your client that grants your company the authority to collect this alleged debt. 

Signed agreement Debtor has made with XXXX Collector, or other verifiable proof Debtor has a contractual obligation to pay XXXX Collector. 
As I dispute the amount in its entirety, as indicated in your letter, please forward any documentation which itemizes the {$9200.00} billed amount as the invoice dated XXXX XXXX is the first communication I have received regarding XXXX XXXX Apartments since notifying the leasing office that I moved on XX/XX/XXXX. 

I sent a certified letter to XXXX XXXX XXXX, which they received on XX/XX/XXXX. To date I have not received a response, but shortly thereafter they added this to my credit report, without providing any proof of any evidence of this alleged debt.

Company response to consumer: Closed with explanation