Consumer complaint received 2024-03-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
I am a medical provider and own a Family Medicine Practice I was a customer of TD for XXXX  years so I decided recently to go back to TD with my second practice In XX/XX/XXXX I opened a small business account that was on idle as I got recredentialed with insurance companies XXXX etc with my new EIN TIN- I changed my practice to telemedicine while Im overseas working on a research project and finishing medical school Due to responsibilities and deadlines overseas I had to leave the XXXX XX/XX/XXXX. A finance person in my absence was brought in to finish the recertification process and to set up -find a billing company. This person was on the account as signer. I discovered on XX/XX/XXXX that my account ( not used yet ) was overdrawn over {$600.00}. I emailed the bank XXXX XXXX to inquire She told me about and sent copies of XXXX bounced /bad checks the financial helper deposited and ran through the account over 3 week span totaling {$16000.00} I asked that this person be taken off as signer -I was told that I had to come in to the bank to do this ( they know that Im out of the country ) I pleaded asked if I could go to the embassy get documents or a TD form notarized- they told me no we are sorry the guy is writing bad checks and depositing in your account but we arent going to deny him access to your account unless you come in This bank knows me personally again I was customer for XXXX  years. - I asked TD why they allowed this to continue the fraudulent checks were deposited over XXXX weeks time span why did TD keep accepting deposits let this person over and over deposit these bad checks that were written on a closed account and account unknown unable to locate and why they declined to report to police when I asked. Within hours of my request and questioning -demand for an explanation Objection to being charged over {$600.00} in overdraft when after the first check was written on a closed account for {$8000.00} no further checks should have been accepted and since criteria for criminal is writing check on a CLOSED ACCOUNT or UNABLE TO LOCATE authorities should have been notified I was not even notified I incidentally discovered this activity My bank account was shut down and XXXX XXXX the fraud department told me that TD know longer wish to partner with me. 
I think XXXX told me that the reason was because my bank account was overdrawn and that I would have to resolve it TD policy is to put a freeze on an account if an overage on amount is not paid in XXXX  days this clearly was not XXXX  days As a result, I am financially harmed, XXXX, and the payers insurances when you change electronic funds transfer designation change banks it stops all of your income in revenue for XXXX to XXXX  days as they re-process the new bank account XXXX. 
Its going to be XXXX months before I have any income this bank, completely cut off my income ( {$0.00} ) and shut my business down with an hours So I was victimized by I trusted person who ended up violating writing fraudulent checks on my account, and rather than support the customer I was shut down business ended as a result Im looking at for XXXX months no way to support myself Medicare tried to deposit money last week that bounced back to Medicare it will take again months for me to even get to that revenue. I explained this to both XXXX in the fraud department and to the bank XXXX. 
This violates their standards, their rules, their policies, as well as ethical conduct, or any customer service practices XXXX XXXX XXXXt is investigating the issue -fraud charges on the financial person helping my business - subpoenas were issued which they should not have had to do. My account should not be closed. 

XXXX XXXX

Company response to consumer: Closed with explanation