Consumer complaint received 2024-10-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Subject : Complaint Regarding Inaccurate Derogatory Accounts on Credit Report To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Report Reference Number : XXXX Report Date : XX/XX/XXXX Credit Reporting Agencies : Experian, XXXX Subject of Complaint : I am submitting this formal complaint due to the presence of inaccurate derogatory accounts on my credit reports from both Experian and XXXX. These derogatory marks have significantly impacted my credit score, and I believe they are being reported erroneously.

Details of the Inaccuracies : 1. Incorrect Payment Status : Several accounts are being reported as late or in collections, even though I have made payments or resolved disputes. These include : XXXX XXXX ( Experian and XXXX ) Reported as 90 days late despite payments being made. 
XXXX XXXX XXXX ( Experian and XXXX ) Reported as late 120 days, though this account should not have been marked delinquent due to resolved payments.

2. Charge-Offs for Paid or Resolved Accounts : The following accounts are listed as charge-offs, but I have either paid them off or reached settlement agreements that should have updated their statuses : XXXX XXXX  ( Experian and XXXX ) Charge-off status persists despite payments made. 
XXXX  XXXX XXXX XXXX ( Experian and XXXX ) Multiple accounts still marked as charged off after disputes were resolved. 
XXXX XXXX and XXXX ( Experian and XXXX ) These accounts were charged off but should reflect resolved balances due to settlements made.

3. Inaccurate Balances : Some revolving accounts are showing high balances that are outdated or incorrect. This includes : XXXX XXXX XXXX ( Experian and XXXX ) Reported balances remain high despite recent payments. 
XXXX  XXXX ( Experian and XXXX ) The balance on this account is also outdated and does not reflect current payments.

4. Disputes Not Properly Resolved : Several accounts reflect disputes that were supposedly resolved, but the resolution has not been satisfactory, and the derogatory marks remain : XXXXXXXX XXXX XXXXXXXX XXXX Experian and XXXX ) The account was marked as a charge-off despite a resolution of my dispute. 
XXXX XXXX ( Experian and XXXX ) The account is listed as a resolved dispute, though I disagree with the outcome, and the derogatory mark is incorrect.

5. Duplicate or Repetitive Accounts : XXXX is reporting duplicate entries for the following accounts, which unfairly impacts my credit score : XXXX  XXXX XXXX XXXX Multiple listings for the same account appear on my XXXX report. 
XXXX XXXX  The same account is reported more than once, and the duplicate entry contributes to an incorrect number of derogatory accounts.

6. Outdated Information : Some accounts, such as XXXX XXXX and XXXX XXXX, appear to have been listed as derogatory for an extended period, longer than the statutory XXXX years for charge-offs and collections. These outdated entries should be removed. 

Derogatory Account Breakdown : Experian XXXX Derogatory Accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Harm Caused : The presence of these erroneous derogatory accounts has : Severely impacted my credit score, limiting my ability to obtain credit at reasonable terms. 
Caused undue financial stress by misrepresenting my creditworthiness to potential lenders. 
Affected my ability to secure housing and favorable credit terms.

Resolution Sought : I respectfully request that the CFPB investigate the inaccuracies and require Experian and XXXX to : 1. Remove all inaccurate derogatory marks from my credit reports.

2. Correct the reporting of balances on revolving credit accounts.

3. Update the status of accounts that have been paid, resolved, or disputed.

4. Remove duplicate and outdated derogatory entries from my reports.

Thank you for your time and assistance in addressing this issue. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief