Consumer complaint received 2025-10-06 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: FL

Complaint narrative:
This complaint demands immediate CFPB intervention to hold Block, Inc. d/b/a Square ( Square ) accountable for their blatant lies, outright theft of {$130000.00} from my small business, and systemic predatory practices. Squares XX/XX/XXXX response to my prior CFPB Complaint ( you guys closed prematurely without allowing me to even respond ) is a pack of lies, falsely denying my verified ownership while hypocritically disclosing my exact loan history irrefutable proof of their deceitful evasion. They stole my money through unauthorized withholdings, predatory loan stacking, and misappropriation of {$13000.00} in Florida sales tax trust funds, and they must return it immediately! This filing incorporates all prior records and demands full enforcement to prevent Square from victimizing more small businesses. Evidence is attached and available in the encrypted folder contact me for the password. Squares lies stop now return my stolen funds! I am not defaming anyone or any entity ; these are all verifiable, evidence-based facts supported by forensic audits, transaction logs, official records, and Squares own contradictory admissions. Block must be held fully accountable for these illegal actions send the flood of regulatory scrutiny and enforcement to expose and dismantle this pattern of theft.

Factual Background and Squares Lies ExposedSquare processed {$200000.00} in gross payments from XX/XX/XXXX, to XX/XX/XXXX, but remitted only {$63000.00}, stealing {$97000.00} outright. This theft includes {$13000.00} in Florida sales tax trust funds ( {$9200.00} for XXXX + {$4600.00} YTD XXXX ), which Square had a fiduciary duty to remit under Fla. Stat. 212.15 but instead pocketed, triggering civil theft liability ( Fla. Stat. 772.11 ) and penalties ( Fla. Stat. 212.12 ). They issued XXXX MCAs from XX/XX/XXXX, to XX/XX/XXXX, stealing an additional {$20000.00} through unauthorized XXXX debits after my XX/XX/XXXX revocation ( XXXX returns ). Squares claim of unverified ownership is a bald-faced lie, contradicted by their own response detailing my loans and my XX/XX/XXXX email, where I supplied EIN verification , business licenses, and bank statements proving 100 % ownership all acknowledged by Square yet ignored. They verified me via my Social Security Number for every loan, further disproving their deception. This is selective, deceptive disclosure violating their Privacy Policy and 12 U.S.C. 5531 ( XXXX ). Compounding the theft, they issued three loans post my XX/XX/XXXX XXXX lien ( XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ) without searches, breaching UCC Article 9 ( Fla. Stat . Ch. 679 ). Square is lying and stealing return my money now! Legal Violations and Moral Imperative for Accountability Squares business-purpose smokescreen is a lie ; it can not evade EFTAs prohibitions on unauthorized transfers ( 15 U.S.C. 1693f ) or UDAAPs broad authority ( 12 U.S.C. 5531 ), especially with commingled funds from consumer-linked accounts. Their MCAs, with fixed fees and unconditional deductions lacking risk-sharing, are usurious loans per Oregrund Ltd. Pship v. Sheive, 873 So. 2d 451 ( Fla. 5th DCA 2004 ), exceeding Floridas 18 % civil usury cap ( Fla. Stat. 687.03 ) and 25 % criminal threshold ( Fla. Stat. 687.071 ). Stacking seven loans ( three post-lien ) inflated effective APRs to over 40 %, as evidenced by {$27000.00} in XXXX deductions against {$120000.00} gross predatory theft disguised as financing. Their Terms ( Sections 5, 14 ) do not authorize stealing {$97000.00}!!!!! breaching good faith covenants ( Fla. Stat. 671.304 ) and California Civil Code 1671. Post-revocation debits violate NACHA Rules and UCC Articles 4A/9 ( Fla. Stat. Chs. 670, 679 ). The falsified 1099-K demands IRS correction ( complaint pending ). This pattern mirrors Squares XX/XX/XXXX CFPB consent order ( 2025-CFPB-0001 ), where Block was fined {$170.00} XXXX ( {$120.00} XXXX consumer redress + {$55.00} XXXX civil penalty ) for UDAAP and EFTA violations on Cash App, including ineffective fraud prevention ( e.g., failing to detect unauthorized transfers ), untimely error resolutions ( not investigating disputes within 10 days ), denying provisional credits, and misleading consumers on refunds directly paralleling Squares unauthorized withholdings, failure to address my {$97000.00} shortfall, obstructive ownership lies, and weak security protocols here. This is compounded by state actions, including a {$40.00} XXXXXXXX XXXX XXXXXXXX penalty in XX/XX/XXXX for lax Cash App oversight and an {$80.00} XXXX multi-state penalty for XXXX XXXX XXXX underscoring Blocks repeat-offender status in XXXX abuses. Morally and legally, Square must be stopped ; return my stolen funds immediately! Squares denial of ownership, despite my verified corrections is a fraudulent cover-up they are liars who stole my money and must return it now. The CFPB must act decisively to rectify this injustice : Immediately reopen my last complaint or initiate a new escalated case for thorough investigation failure to do so enables Squares theft. Tell Square to remit the full {$130000.00} stolen within 14 days, including {$13000.00} in misappropriated tax trusts and {$20000.00} in over-recoveries, plus statutory interest under XXXXla. Stat. 212.12 return my money now or face compounded penalties. Order Square to produce all unredacted records, including ACH transaction logs, complete loan files, reserve documentation, and payout ledgers, within 30 days no more lies or delays. Refer this matter urgently to the Bureaus Supervision and Enforcement divisions for investigation into systemic UDAAP and EFTA violations, with coordination to the Office of the Comptroller of the Currency ( OCC ), Florida regulators, and IRS to assess repeat-offender status hold these thieves accounts. per CFPB procedures any further inaction will trigger immediate arbitration under Squares Terms Section 22 and civil litigation for damages, including punitive awards for their willful deceit. Square, you are liars who stole my money return it back immediately!

Square lied to the government about my ownership, stacked predatory loans, and stole my funds and taxes, crippling my business they must return it all. 
Full immediate restitution of my stolen money, corrected records, and severe enforcement against these liars and thieves.

Company response to consumer: Closed with explanation