Consumer complaint received 2024-10-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Mr. Cooper Group Inc.
State: CT

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, CT XXXX Mr. Cooper Reference : Loan # XXXX We thank your office for your interest in our issue with Mr Cooper. Mr Cooper has dealt with us in a very unlawful manner. Breaking all rules and regulations concerning foreclosure. First, our original loan was about {$370000.00}. Due to the loss of business, we fell behind on our payments. Mr Cooper claimed that they kept adding the payment and interest on the loan principal. They now claim that the loan balance today is over XXXX XXXX as of XX/XX/XXXX. The judge recommended that Mr Cooper allow us to do a modification on the loan. Mr Cooper refused to adjust the loan balance, by reducing the interest and principal reduction. That resulted in me not qualifying for a loan modification. Or unrealistic monthly payments.Which was unaffordable. One can see that Mr Cooper has one goal in mind. That is to Foreclose on the house, then write off the list for a windfall as a tax return. Mr. Cooper took too long to work on the modification, and in the end, denied the modification. Now the judge has allowed us to sell the house as a short sale. We have no time to do the short sale. The sale date is XX/XX/XXXX, and We have engaged the services of a real estate license agent. He was able to get three offers. One of the offers is a cash offer. That will take a little time to close on the house. We are writing to your office to help us get Mr. Cooper to move the sale date to XX/XX/XXXX, allowing time to do the short sale. 
Mr Cooper has crusted the efforts of our Realtor. They will not allow him to put the transaction in the XXXX. Mr Cooper is pretending, and claiming that there is not enough time to execute the short sale. They are waiting for the sale date to come and pass.So that the title will pass to Mr Cooper. In light of the above, we are pleading with your office to intervene. To appeal to Mr Cooper to grant a reasonable time to execute the short sale, there should be no reason for them not to allow more time. We did an appraisal on the house this year in XX/XX/XXXX. To determine a fair market price for the house. We have used that appraisal to list the house, and have received three offers. 
Mr Cooper will not allow us to do the short sale as granted by the court. All Mr Cooper is focused on, is to foreclose on our house, as to write it off on their tax return. So to have a windfall. Just three months ago Mr Cooper said that our loan balance was under {$900000.00}. In a short period, it has jumped to over XXXX XXXX. All the numbers are made up numbers. The loan was sold and traded. It has interested individuals who have an interest in the deed. We plead to your office to intervene on our behalf. So Mr Cooper to move the sale date to XX/XX/XXXX. Giving us a fair reasonable time to do a short sale. I hope that you will intervene on our behalf. They file something with the court that says they wanted to do modification. Please see the attached document referring to the working on a modification. 
We thank you in anticipation XXXXXXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation