Consumer complaint received 2025-02-26 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: IOWA STUDENT LOAN LIQUIDITY CORPORATION
State: FL

Complaint narrative:
I attended XXXX XXXX ( XXXXXXXX XXXX ) and have federal student loans. I was defaulted by my school, and after applying, I was waived into the sweet v XXXX class lawsuit and federal student loan while attending the school were granted for full forgiveness under borrower defense. I was notified by the department of education XXXX XXXX XXXX  of the approval. It was advised to check with my loan servicer, aspire servicing, ( Iowa student loan ), for any updates. 
I have contacted my servicer XXXX x now Inquiring about why ALL my loans balances are still present and why have I not received the borrower defense relief I was promised. At every attempt to get answers from my servicer and ultimately to ensure that my loans are forgiven as promised by the Department of education, I have not had any success aspire servicing continues to tell me they have not been communicated with as far as me being approved for borrower defense. I have tried to give my servicer copies of the correspondences I have received from the Department of education advising of the approval and the status, yet aspire servicing continues to tell me that they will not accept the documentation for me and it needs to come straight from the department of education. I then have called the department of education, borrower, defense, XXXX or XXXX different times explaining to them that my servicer does not have the approval and information necessary from the Department of education to be able to process the discharge. The department of education continues to tell me that they have communicated with my servicer. At all attempts, I just end up going into circles. Nobody can seem to solve the problem. I was granted bar defense. My servicer is claiming that they have no confirmation of this and theres an obvious between the environment of education in my servicer and Im getting very very frustrated. Im entitled to relief so why am I not getting the relief??? Ive asked my servicer. Can you please reach out to the Department of education or borrow our defense to inquire about my concerns they have told me that they are not allowed to get my information from the department of education, which makes absolutely no sense. I was granted approval of full discharge therefore I expect that theres proper communication lines between my servicer in the department of education and nobody can seem to Fix this clear miscommunication issue between the two ( servicer and XXXX XXXX XXXX ). Therefore, my loans are accumulating interest, and now my servicer is demanding that I qualify for income base repayment, which I shouldnt have to qualify for because I was approved to have all my loans completely forgiven. I need a refund. I need the loans to go away as promised, Im entitled to this, so however, the department of education needs to get the information stating that I qualified and Ive been approved for full discharge to my servicer. I dont really care how it gets there. It just needs to get there because clearly everyone saying that thats how it needs to work but its not happening

Company response to consumer: Closed with explanation