Consumer complaint received 2025-12-28 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Source Receivables Management LLC
State: MD

Complaint narrative:
XXXX XX/XX/year>, I receiveXXXX XXXX XXXX XXXX XXXX XXXXXXXX. I decided to leave XXXX and accept XXXXXXXX XXXX  promotion ( Pay Off Your Phone Offer ). Because, I was a very unhappy customer. Their billing system isn't clear. They messed my bank finances. Pulled a payment, for funds intended for a utility bill. It's been so long, I don't recall if it was another issue aside from a pause in payment in addition. The first bank transaction, was not supposed to have happened, when it did, -- I believe I had requested a pause. ( XXXX ). I had the hardest time with this Customer Service Rep. This one specific representative. I had made extra payments during that time, that are noted in the bill I managed to download, prior to leaving XXXX. It is not clearly noted. I actually had to make XXXX claims with my bank regarding automated transactions. The second one should have never happened, because by that time I had been with XXXX for like almost XXXX weeks. At the time, I left with XXXX, I was only owing XXXX for the amount of {$680.00} to XXXX. The phone number, I had with XXXX was transferred to XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX started XXXX XXXX XXXX XXXX XXXX with XXXX. I have documents as proof. I actually had downloaded, my current bill as I was making the change to XXXX and recently found it. But also went to a corporate office because, I needed to see if information reported to the credit bureau was the same as the bill. XXXX asked for this, to assist in payment. It's different. And Why were they still billing me in XXXX and XXXX. For what? As you know, XXXX charges in advance. Debt Collectors were claiming balance included XXXX XXXX. For what??!! I was already with XXXX. Again, I only owe them a balance for the equipment that I owed in XXXX. XXXX collection agencies have tried contacting me, it seems like. Because Texts -- have different names. But what is worse, they are reporting I actually owe {$1400.00}. They are ruining my credit history, which I recently managed to improve after such hard work. I need my name cleared from this mess of false reporting. I don't trust XXXX. The amount they are reporting is no where on the bills, I picked up in person. XXXX has promised to give me some ecards to pay them for the XXXX  XXXX ( XXXX of them ). The other equipment owed is an apple watch. I want to pay the {$680.00} owed, and settle this matter. But this last debt collector agency, because there were XXXX or maybe they were inpersonating to be a different collector. I think I need to do another complaint about that office. Because, they gave me an email address to send documents of proof with the balance. But that email address, doesn't have the same name that texted me. So, I don't even know who is contacting me in reality. In the credit report, is not showing the same name of the debt collection agency that texted me, also. I looked at XXXX reports, and XXXX of them is showing a law firm. They were trying to have me pay $ 700 days ago. ( SRM ) ... XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX has automated message informing me they are the XXXX. But, that name isn't the XXXX Collector reporting in the credit bureau. There is no way, I could make a {$700.00} payment. They asked for XXXX separate payments. to split the XXXX. Just to clear my credit. I want to clear my credit, really bad! They know my credit history is important to me. So they were trying to bully me into paying the {$700.00}, but stated as a settlement. That would be me accepting the fact that I owed that much, from the beginning. And it is false information that was reported. I never owed the {$1400.00}.

Company response to consumer: Closed with explanation