Consumer complaint received 2025-02-19 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: MO

Complaint narrative:
First of all, none of the options you offered to choose from really fit my problem, so I selected a problem with deposits/transactions. The actual problem is my bank has not been paying the interest they are supposed to on either of my savings accounts. 

Both savings accounts say they pay .01 %. However, in the one account ( ending in XXXX ), on {$3100.00} it paid {$0.00} for interest, although .01 % on {$3100.00} should be {$0.00}. So they paid only a tenth of what they are supposed to. Each time interest was paid as far back as I can see, they paid only a tenth of what was supposed to be paid. Also, there are several months that were totally skipped and NO interest was paid at all. They paid interest in XXXX, XXXX, XXXX, XXXX, XXXX of 2024, but then nothing for XXXX, XXXX, XXXX, XXXX, XXXX. 

On the 2nd savings account ( ending in XXXX ), it also is supposed to pay .01 % interest. As if .01 % wasn't pathetic enough, they did the same thing on this account and only paid .001 % instead of .01 %. It also has months skipped. 

Finally, since I have to go to this extent in being petty about some pocket change, I may as well also mention that whenever the percentage results in an amount where the XXXX decimal digit being XXXX or more ( $ XXXX ), they simply drop the XXXX decimal and round it down instead of up. This may seem petty, but when US Bank brings in over {$40.00} XXXX a year, and they cheat their customers out of XXXX or XXXX cents on each account each month, it is worth their customers reporting it. 

I first tried to contact someone on the website. There is NO customer service number to be found anywhere. I tried the online " help '', which is of no help and just sends you in circles with stuff that has nothing to do with the issue at hand. Finally in order to try and reach a person, I had to call the " fraudulent transaction '' line and tell the person that I am actually calling about incorrectly computed interest on savings accounts. They transferred me to someone else, who picked up after about XXXX minutes of me waiting on hold. They listened to my problem, said they would have it looked into. Then asked if I had any more questions. I said " Yes, can you tell me if someone will call me about this after they've looked into it, or send me a letter or something? '' CLICK... I got hung up on. I was not about to call and wait another XXXX minutes to get hold of a human. And I am tired of going around circles with this bank, which is why I'm going this route now. 

I am hoping to have someone at the bank review ALL the interest payments made to my bank accounts as far back as possible, because obviously this has been happening for a while. It is not fair to their customers. We work hard for our money, then trust this bank with it. Then, while they are making tons of money off of us by collecting their own interest off of our money, they turn around and bite the hand that feeds. I'm tired of it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation