Consumer complaint received 2025-08-07 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
This is a follow-up to my original CFPB complaint ( XXXX XXXXXXXX ) regarding a charged-off Wells Fargo credit card account ( ending in XXXX ), reported as charged off in XX/XX/XXXX. In XXXX, this debt was charged off in the amount of {$2500.00}, but Wells Fargo failed to issue IRS Form 1099-C for tax reporting purposes, which is required under IRS regulations for debts over {$600.00}. This raises serious concerns about improper reporting and possible tax misrepresentation.

Despite the seriousness of this issue, Wells Fargo has failed to respond to the complaint through the CFPB portal. Instead, a representative named XXXX from their Executive Office left a voicemail on XX/XX/XXXX, from phone number XXXX. The message did not reference the CFPB case, did not provide any resolution, and included a vague and dismissive statement that responsible business would not stop because of the complaint. This appears to be an intentional attempt to handle the matter off the record, outside of the formal CFPB process. 

Legal & Regulatory Violations : FDCPA Failure to Validate Debt ( XXXX ) : No documentation was provided to prove Wells Fargos legal right to collect or report this debt. No signed contract, itemized breakdown, or ownership chain has been presented. Without validation, reporting the account is unlawful. 

FCRA Inaccurate and Unverified Reporting ( 609, 611, 607b ) : Under the Fair Credit Reporting Act, furnishers must ensure the maximum possible accuracy of reported data and respond to disputes with full documentation. That has not happened here.

Equity Bad Faith Conduct : The voicemail approach shows an effort to bypass formal accountability and deny fair process. This behavior is unjust, avoids transparency, and violates basic consumer fairness principles.

Securitization & Trust Concerns : If this debt was securitized and transferred to a trust, Wells Fargo may not be the lawful owner. The trustee ( not Wells Fargo ) would then be the proper party, and failure to disclose this violates debt ownership laws and raises chain of title issues.

Wells Fargo has a documented history of misconduct, legal violations, and regulatory penalties, including : XXXX : $ XXXX fine for creating fake accounts without consent ( CFPB/OCC/LA settlement ) XXXX XXXX Paid {$3.00} XXXX to resolve DOJ civil & criminal probes over fraudulent sales practices XXXX : Fined {$3.00} XXXX by CFPB for abusive mortgage , auto loan, and account management practices XXXX : Paid {$380.00} XXXX for upselling unnecessary auto insurance XXXX : Paid {$1.00} XXXX in shareholder lawsuit over false claims of compliance XXXX : Was sued by CFPB ( and later dismissed ) over XXXX fraud handling Multiple settlements for mortgage discrimination and misreporting These repeated violations show a pattern of ignoring consumer rights, mishandling accounts, and avoiding lawful processes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief