Consumer complaint received 2025-12-01 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: AMERISAVE MORTGAGE CORPORATION
State: PA

Complaint narrative:
The following is taking place with my Mortgage Company, Amerisave Mortgage. 
XXXX ) '' Bad Check '' / " Returned Check '' ) Being charged for Bad Check and Returned Check Fees for Money Orders. 
XXXX ) Fees due to Service error - Providing Payment Instructions that are Faulty. 
XX/XX/XXXX ) Failure to respond to XXXX inquiry applied online and Phone in XX/XX/year> on XXXX received letter stating they will review and within the time limit required by law will respond. Never took place even after multiple phone calls. XXXX Inquiry applied online and phone XXXX received a letter XXXX stating they will review and within the time limit required by law will respond. Again no explanation or results to the Inquiry " s. 
XXXX ) Failure to acknowledge receipts of Payments. Every month contacted them with time and dates they took payment in their possession general response by Amerisave Representatives was well they cant go by that until it gets to the right department and processed is when they consider received. 
XXXX ) Since End of XX/XX/year>2025 we have been locked out of our account and user ID is no longer acknowledged. Multiple attempts via phone calls to resolve this no results. 
XXXX ) Sending inaccurate false information to the Credit Bureaus Filed a complaint with CFPB XXXX ) Sending Inaccurate Delinquency notice even after mortgage is current via emails and mail. 
XXXX ) False legal Claims/Refusal to speak to supervisor. This happened in XXXX2025 when following Amerisave " s instructions to make payments using XXXX XXXX a phone number also was there to call in case problems arise, Amerisave assured us when calling this number they will be able to process the payment. Call placed to Amerisave by number provided in instructions resulted in Representative responded heatedly multiple times see didn " t know what else to do. I interrupted her and asked for a supervisor after multiple request she advised before she would transfer advise me call being recorded I stopped her said that fine Im recording you also. She yelled repeatedly no no you cant do that I asked why she said it was against the Law for me to record conversation. 
XXXX ) Unfair Practices via phone conversation with multiple Amerisave Represenatives that sometimes they withdrawal payment return next day this was to be sure funds available then XX/XX/XXXXtoXX/XX/XXXX days later withdrawal payment again. 
XXXX ) Taking money for school taxes when I have a bill showing unpaid school taxes {$2000.00} dollars when for the year it is only {$11.00} dollars. Why are they taking that much? 
XXXX ) Suspending my availability to pay using my Banking in XXXX suspension for XX/XX/XXXXmonths XXXX ) Claiming money order they returned due to altered and no initial please see attachment. The money order was initialed sent back accepted by Amerisave. Keep in mind this money order was charged as a bad check too. Complaint to XXXX was closed same day they received a response from Amerisave. Questionable. My wife and I have gone through still going through health issues stemming from this I " ve been Hospitalized XX/XX/XXXXtimes for stress inability to breath. Out Electric and water have been turned off car payments behind days weeks struggle just with daily life including meals. Wife is full-time employed I " m permanently on XXXX with Rare unknownXX/XX/XXXXXXXXXX/XX/XXXX. Communication the ability to believe both speaking on phone or email is not something we do anymore. Thanks You for your time I " ve attached multipal pictures. If your not seeing what you need don " t hesitate to call or email me XXXX XXXX

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation