Consumer complaint received 2024-10-16 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Payment process
Company: Lennar Financial Services, LLC
State: CO

Complaint narrative:
On XX/XX/year> I closed on the property : XXXX XXXX XXXX XXXX, Colorado XXXX. During the closing process, I signed a document ( Promissory Note ) which is a legal document that outlines a borrowers promise repay a loan to a lender under specified terms. Lennar Mortgage took the promissory note I had signed with my extension of credit and social security number, and collected on it at the Federal Reserve Bank Discount Window ( only authorized banks can use ) for 90 % of the loans 30 year maturity value which is over {$720000.00} dollars. After Lennar Mortgage collected on this Promissory Note with the Federal Reserve Bank, instead of notifying me that my mortgage was satisfied, they failed to report the payment on my debt ledger. Lennar Mortgage then went two weeks after closing, and " transferred servicing '' of my already paid off loan to XXXXXXXX XXXX to collect on the money they have already received.

During this process and while still ( as far as I knew ) having signed the mortgage and note with Lennar Mortgage, Universal Mortgage was being reported on my XXXX, and Eagle Mortgage was being reported on my XXXX. I have come to find out Eagle Mortgage is a subsidy of Lennar Mortgage however, I did not sign a contract with either Universal or Eagle Mortgage and had not been

notified of the servicer change, so why would two different mortgage companies say I have a mortgage with them, when neither is the actual company I have a mortgage with?

So, if the Promissory Note is not allowed to be collected on by anyone but an authorized bank with the Federal Reserve Bank, the only one 's who would know how to collect are the authorized bank. It is fraud and breach of contract that Lennar Mortgage did not disclose the advance of the Promissory Note to I as a consumer, and even more fraudulent they want me to pay for this mortgage now. That means I lose not once, but twice.

Please also refer to U.C.C 3-603 Tender of Payment which explains if the payment is tendered in form of the Coupon provided with the statement ( which was provided to XXXX XXXX and Lennar Mortgage ), that the debt is discharged if the tender of payment is not accepted. This means, my payment for XX/XX/year> has been discharged by not only XXXXXXXX XXXX, but Lennar Mortgage previously as well. This is due to the advanced collection on the Promissory Note with the Federal Reserve Bank. I am not disputing I signed the mortgage and the Note, I dispute the fraudulent practices that Lennar Mortgage and seemingly other entities are involved in with home loan lending and required disclosures. 

XXXXXXXX XXXX now believes they are my mortgage servicer and I simply dispute this. This loan has been paid in full, due to the full reimbursement ( 30 year maturity ) of the loaned amount, and is now the responsibility of Lennar Mortgage to satisfy this debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation