Consumer complaint received 2024-02-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
I work for the XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, a {$10000.00} US Treasury Check was mailed to me for the case I was retained on in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I opened a XXXX account with TD Bank at XXXX XXXX XXXX XXXX, New York, NY XXXX, on the premise they give out small business lines of credit for up to {$50000.00} with no history. Later that day I submitted my Check in the ATM at XXXX XXXX XXXX XXXX, XXXX, NY XXXX. On XX/XX/XXXX, I called the bank to see when my check cleared. I was told on the phone that the check I deposited was under an investigation for fraud by the fraud department, and if I could prove where and how I got the check it would be helpful to clear up the investigation. This advice came from a new customer service agent name XXXX XXXX. On XXXX XXXX, I came to the bank and handed XXXX XXXX a copy of my XXXX submittal recording my hours, which amounted to the check amount, the judge 's order for more than twice that amount and a copy of the receipt I received from the ATM. On XX/XX/XXXX, I spoke again with XXXX XXXX, who informed me that the fraud investigation could take some time and she wasn't sure how long it would take. So, I called the clerk of the court and asked how I could get that check voided and reissued. She gave me the Treasury Department 's number and I spoke with a XXXX XXXX who in turn informed me that he could not do that because the check was cashed on XX/XX/XXXX. I went back to that XXXX, and they assured me that was not the case, and the fraud department had the check. After a week of XXXX I made contact with the fraud department and was told my issue is with the branch and that they don't have the issue. Feeling the run around I went to the bank where I used the ATM at XXXX XXXX XXXX XXXX XXXX, NY XXXX and also gave them a copy of my record with my XXXX, XXXX 's order, copy of the check from the Treasury and their statement of the check being cashed on XX/XX/XXXX, XXXXcontinued to get the run around they did not understand and that they needed to get back with the fraud department. The bottom line is I never got my money after providing the line of authority on how the check was issued to me and the bank agents never wanted to talk with the Clerk of the court overseeing the issuance of the checks. On XX/XX/XXXX a XXXX XXXX XXXX XXXX at the XXXX XXXX XXXX told me that she was new and that she would get right on it. I later called her on or about XX/XX/XXXX, to just let her know that when I had money missing in my account with XXXX XXXX once they seen this problem was on their side, they would soon thereafter just replace the funds and do their own investigation. That I should not have to wait because i had also secured a copy of my bank statement which showed the money was in the account for at least 30 days before it was completely debited out. On XX/XX/XXXX, a inaccurate letter covering the facts an history of my claim was mailed to me which stated I provided insufficient documents for the funds to be released, as in no supporting documents for the check, No mailing notice from the IRS was provided for me receiving the check and if I could reach out to the US Treasury regarding the return of the funds. However, ultimately the letter stated the funds of {$10000.00} for the IRS deposit needs to be verified. this let me know that that person never looked at the check because it was not from the IRS and it confirmed they had the money. I need my money back with interest and an apology. Someone, or many, are playing games within the bank and they need to be flushed out. I have every document needed and gave that to them in the very beginning. You really got the short end of the story ; I have a record of lying and every one 's card involved. my cell number is XXXX I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hope to flush out the culprits and get my funds back and even hopefully mend my relationship with the back to secure the small business loan. Thank you.

Company response to consumer: Closed with monetary relief