Consumer complaint received 2024-02-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
Respected Sir / Mam, On XXXX XXXX XXXX, I made a cash deposit of {$1600.00} and {$500.00}. Previous balance and this both deposit made my total balance of {$2200.00}. 
I transferred {$750.00} to my XXXX XXXX account by linking my Wells Fargo debit card to my XXXX XXXX account. The total was {$1500.00} in my account. 

On the same day on XXXX XXXX XXXX the bank closed my checking account. Without any notice and from the phone banking app also the checking account was erased automatically. 
I called the bank and they informed me that a notice was sent to me on XXXX XXXX 

The amount balance in my checking account was my rent money which I was suppose to give to my landlord. 
Upon requesting to refund my money then bank said there was no deposit made to my checking account and my account showed a negative balance of {$2.00}. 
I visited the Wells Fargo branch and requested to raise a complaint for my missing money but their system showed the balance of negative {$2.00} only, By this time XXXX week had already passed away and still we were not able to pay the rent. 
Finally I was able to get the proof of my cash deposit which I made at Wells Fargo atm. I always receive notification on my Wells Fargo app inbox. I went and showed to the branch XXXX the receipt of my cash deposit at the atm. 
The branch XXXX raised a complaint and said they will further investigate about my missing money. 
I requested them to release my money as we were struggling big time and our landlord also requested to vacant the basement. 
Our landlord is single mother taking care of her XXXX children and she is very nice and very helpful and supportive. 
Her only request to us was to pay the rent on time as our rent is the only source of their survival. 
We all stay in XXXX house. We rented the basement and the landlord stay on the XXXX floor ( same house ). 
Finally the bank was able to locate on their system abut my atm deposit money. But the bank is not willing to release my money for more 10 to 15 days as they need to locate with whom this money is with? 
I requested the bank many times that please if possible I am willing to give in writing that if the bank finds me guilty of lying then I am willing to pay the bank double the amount. But please release the payment as we all are facing hard time. I also requested the bank if possible give me a loan of {$1200.00} against my balance payment of {$1500.00} and I am willing to pay interest also on that loan amount of {$1200.00}. But still the bank is not accepting our request. 
{$1200.00} is our monthly rent and {$300.00} was for our survival daily expenses and grocery. 

The point is Wells Fargo mailed us a notice in the month of XX/XX/XXXX ( which I did not see or received or might have been misplaced ) But Wells Fargo before closing my account should have at least inform me with the final notice by message or email that my account is going to be closed on XXXX XXXX XXXX? 
This would have stopped me from making deposit to my bank account and we would have not faced this problem? After tracking my deposit details still the bank needs 10 to 15 days to investigate? 

It was bank mistake and we are punished for no reason.? 
We are lucky that we were able to find the deposit transaction details or else we would have to consider this as our loss. 
How difficult it has become to struggle for daily basic needs and to face our landlord for not paying the rent? 
Please we request you to tell the bank to release our money so that we. A pay our rent and avoid getting evicted.,?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief