Consumer complaint received 2024-12-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
To Whom It May Concern, This is a formal escalation of my ongoing complaint regarding violations of the Fair Credit Reporting Act ( FCRA ) by both Equifax Information Services LLC and XXXX XXXX XXXX. Despite prior attempts to resolve these issues, both parties have failed to take corrective action, leading to persistent inaccuracies in my credit report. I request the CFPBs immediate intervention to enforce compliance and address these systemic failures.

Key Violations and Issues 1. Equifaxs Failure to Ensure Accuracy ( 1681e ( b ) ) : The FCRA requires credit reporting agencies to ensure the accuracy of information in consumer reports : FCRA 1681e ( b ) : Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. 
Equifax has failed to meet this standard, as shown by the following inaccuracies in my XXXX XXXX XXXX account : XX/XX/XXXX : Reported alternately as 90 Days Late and Current. 
XX/XX/XXXX : Inconsistently marked as 120 Days Late and Charged Off. 
XX/XX/XXXX XX/XX/XXXX : Contradictory late statuses such as 30 Days Late, 60 Days Late, and 120 Days Late. 
XXXX. XXXX XXXX XXXX XXXX to Furnish Accurate Data ( XXXX ) : As a furnisher of information, XXXX XXXX XXXX is obligated to provide accurate data and investigate disputes : FCRA 1681s-2 ( a ) : A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

FCRA 1681s-2 ( b ) : After receiving notice pursuant to section 611 ( a ) ( 2 ) [ 15 U.S.C. 1681i ] of a dispute with regard to the completeness or accuracy of any information provided by a person to a consumer reporting agency, the person shall conduct an investigation with respect to the disputed information. 
XXXX has failed to meet these obligations by furnishing incorrect information and neglecting to verify or correct these inaccuracies after disputes.

3. Failure to Reinvestigate and Correct Errors ( 1681i ) : Both Equifax and XXXX have failed to conduct proper investigations of disputes : FCRA 1681i ( a ) ( 1 ) ( A ) : If the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer, and the consumer notifies the agency the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate. 
Neither Equifax nor XXXX has adequately reinvestigated my disputes or ensured the permanent correction of errors. 
4. Permissible Purpose ( 1681b ) : The FCRA limits the purposes for which consumer information may be used : FCRA 1681b ( a ) : A consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court ( 2 ) In accordance with the written instructions of the consumer ( 3 ) To a person which it has reason to believe intends to use the information in connection with a credit transaction.

The ongoing reporting of erroneous data suggests a misuse of permissible purposes, as the information is inaccurate and harmful rather than reflecting legitimate credit behavior. 
5. Harm Caused by Inaccuracies : The inaccuracies in my credit report have caused significant harm, including : Credit score fluctuations : XX/XX/XXXX : XXXX decrease. 
XX/XX/XXXX : XXXX decrease. 
XX/XX/XXXX : Slight recovery after partial corrections, though unresolved issues persist. 
Financial harm, including higher borrowing costs and denied credit opportunities. 
Emotional distress caused by prolonged uncertainty about my financial standing. 

Legal Precedents Supporting My Claims XXXX XXXX XXXX XXXX  ( XXXX ) : Established that inaccurate credit reporting causing tangible harm, such as financial loss or emotional distress, constitutes actionable FCRA violations. 
XXXX. XXXX XXXX XXXX XXXX XXXX ( XXXX ) : Confirmed that CRAs must conduct independent and reasonable investigations into disputes and can not blindly rely on furnishers data. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : Affirmed that furnishers like XXXX XXXX XXXX must conduct a reasonable investigation and correct errors when notified of disputes.

Company response to consumer: Closed with explanation