Consumer complaint received 2025-04-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Over the last several days, I have received " numerous '' daily advertisements from CHASE with respect to additional products and services offered. This is not unusual, as I had recently opened a CHASE account in XXXX of XXXX. In addition, I also contacted CHASE directly on XX/XX/XXXX to advise that I intended to authorize a large transaction ( {$5800.00} ) and I had questions about CHASE associated promotions. 

* The CHASE customer service agent was Excellent, Professional and Very Knowledgeable ( a very pleasant experience ). * I just assumed that the unusual " surge '' of advertisements was a direct result of my recent call. 

On XX/XX/XXXX, I received an invitational email from CHASE entitled " CHASE XXXX XXXX '' at XXXX PM XXXX ( please see attachments ). As I am a satisfied CHASE customer, I felt it was worth exploring. Accordingly, I opened the CHASE email at XXXX PM XXXX and began browsing through the CHASE portal. 

By XXXX XXXX  XXXX, I was hyper-linked to CHASE products and additional pre-approved CHASE bank cards. * Next to each Bank Card offered is a XXXX  entitled " SEE DETAILS. '' Attached, please see CHASE FREEDOM UNLIMITED pre-selected promotion ... Once the " SEE DETAILS '' TAB is selected, there was a hyper link to a " pre-populated '' page which included all my personal contact and financial information. 

While browsing through this page and seeking " additional '' information, the CHASE member is prompted to click the " Continue '' TAB to proceed further. * Unfortunately, the " Continue '' TAB actually engages a FORMAL CREDIT INQUIRY with the " Pre-Populated '' info the CHASE program pre-entered ( as it I am already a CHASE customer ). 

Note : Obviously, this is an oversight/glitch within the CHASE program, as I was ONLY " Browsing. '' After the Formal Credit Inquiry made by the CHASE XXXX XXXX, I was immediately alerted by all three Credit Bureaus of potential fraud associated with my profile ( due to alert filters ). The security alert posted the CHASE toll free number and advised that I contact CHASE directly. 

At XXXXXXXX XXXX XXXXXXXX, I placed a call to CHASE to advise of the online issues with their portal. I was directed to a CHASE supervisor to assist. 

After a " no more than '' XXXX discussion of the CHASE PORTAL program issues, this supervisor advised that there was " nothing '' she would do to assist. I invited the supervisor to please visit the portal so that she could visualize and confirm what actually took place. Unfortunately, the supervisor refused to take the time to research the issues at all ...? 

I advised this supervisor that her lack of attention was unacceptable and asked for permission to speak with her XXXX. The supervisor advised that she does NOT have a XXXX, and that her decision is in this matter is final... 

Obviously, this is NOT what I expected from a CHASE staff member. This was obviously upsetting. I advised this supervisor that I would be left with no other choice than to follow up with a Formal Agency Complaint ( XXXX ). Accordingly, I asked for her Full Name and Employee ID number so that I could properly follow through. 

This supervisor advised that her name is XXXX ; however, she refused to provide a last name or an employee ID number. She insisted that there's only one XXXX within CHASE. Obviously, this is not true ; however, I remained courteous and polite regardless. 

At this point, it must be clearly stated that " I read and understand the English Language very well! '' * To state that I did not understand what I was reading at the CHASE portal ( XXXX ), is a gross insult on so many levels ( far too many to mention ). 

For the record, I still have a great deal of respect for the CHASE name and will not hold the company responsible for the actions of a single employee. Especially one who clearly refuses to perform her duties to the level of well-defined CHASE standards. 

It brings me no XXXX to be forced to file this formal complaint. * Simply put, this supervisor ( XXXX ) has left me no other choice. 

Kind Regards, XXXX XXXX

Company response to consumer: Closed with explanation