Consumer complaint received 2025-10-08 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
This is submitted to supply additional evidence for a transaction that the bank 's refuse to acknowledge. The issue is as follows : CFPB Rebuttal Wells Fargo {$120.00} XXXX XXXX Evidence the {$120.00} XXXX XXXX Never XXXX XXXX XXXX XX/XX/year> response incorrectly claims that a {$120.00} XXXX transaction was returned to my account on XX/XX/year>. This is demonstrably false. Evidence from XXXX shows no such return occurred : - XXXX letter ( XX/XX/year> ) : Confirms no XXXX balance reload or deposit was received on XX/XX/XXXX, only a withdrawal of funds to my bank. XXXX explicitly advised me to file a claim with my bank. 
- XXXX Activity Statement ( Jan 124, 2025 ) : Shows a {$120.00} debit from XXXX to Wells Fargo on XX/XX/XXXX, with no matching credit. The {$120.00} was never returned. 

Therefore, Wells Fargos claim that the transaction was returned is factually wrong and unsupported by any evidence. 
History of the Dispute and Banks Failure to Act Since XX/XX/year>, I have repeatedly reported the missing {$120.00} to Wells Fargo. Despite multiple calls, visits, and certified letters, the bank failed to resolve or even properly investigate the issue. 

XX/XX/year> Initial claim filed and ignored. 
Early XXXX Multiple follow-ups and certified letters with no response. 
Claim closed without explanation or evidence. 
XX/XX/year> Bank falsely claimed to CFPB that the issue was resolved. 

XXXX XXXX response was dismissive, unsubstantiated, and violated required investigation protocols under Regulation E. 
Systemic Issues Revealed by this Case This is not an isolated error but evidence of systemic problems in Wells Fargos handling of electronic transactions : - Flawed accounting logic : The bank improperly offset unrelated transactions of equal amount. 
- No internal alerts : The system failed to flag unmatched transactions. 
- Outdated procedures : Requiring fax submissions obstructed resolution. 

These deficiencies reflect inadequate internal controls and risk management at the institution. 
Personal Impact and Harm Caused Beyond financial loss, this incident caused significant personal harm : - The inclusion of another persons name ( XXXX XXXX ) in the transaction caused severe marital strain and emotional distress. 
- I have endured XXXX months of anxiety, frustration, and reputational harm due to Wells Fargos inaction. 

This situation caused personal suffering and humiliation far beyond the monetary loss. 
Violations of Consumer Protection Laws and Standards Wells Fargos conduct violates multiple laws and standards : - Regulation XXXX ( Electronic Fund Transfer Act ) : The bank failed to investigate promptly and did not issue a provisional credit. 
- Unfair or Deceptive Acts or Practices ( XXXX ) : Wells Fargos false statements and misleading claims caused unavoidable consumer injury. 
- Negligent Misrepresentation : The bank knowingly provided false information without reasonable basis. 

These actions collectively constitute regulatory and ethical violations requiring CFPB intervention. 
Demands for Resolution I respectfully request that the CFPB require Wells Fargo to : XXXX. Immediately credit {$120.00} to my account to correct the misposted transaction. 
XXXX. Provide a written correction acknowledging and clarifying the error. 
XXXX. Compensate me a minimum of {$10000.00} for emotional distress, reputational harm, and prolonged inconvenience. 

Wells Fargo has had ample opportunity to resolve this matter but failed to do so. I ask the CFPB to hold the bank accountable and ensure compliance with Regulation XXXX and consumer protection laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation