Consumer complaint received 2025-07-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I am writing to lodge the following complaint against Wells Fargo for deception in in its transaction processing practice ( s ) that cost me {$640.00} for which the bank has refused to reimburse me for.

Issue : Wells Fargo Bank processing errors caused the RETURN of online payment ( {$3600.00} ) and additional fees ( {$640.00} ) which the Bank acknowledged responsibility for but has declined to pay.

Objective : Reimbursement of the charges by Wells Fargo 
and appropriate sanctions as a deterrent against future transgression ( s ) Factual Background : On XX/XX/year>, I made an online rent payment of {$3600.00} to XXXX XXXX XXXX XXXX on their website/portal as I routinely do every month. The next day, on XX/XX/year>, at XXXX, I received a notification from Wells Fargo Bank advising me that my account was overdrawn by {$600.00} and that I have a days grace period i.e., by XXXX on XX/XX/year>, to bring the account current. The overdrawn balance was due to the {$3600.00} payment which was being processed ( processing ) at the time. Relying on the notice, I made a {$700.00} deposit the next morning and believing that Wells Fargo had processed or will complete processing the payment. This deposit was made well before the expiry of the grace period. At that time, I noticed that account balance had changed to a positive balance of approximately {$3300.00} because the rent check was returned even though it was still processing. I immediately called the Bank customer service and spoke to a representative in the XXXX who acknowledged a processing error on the Banks part and offered to reprocess the transaction on the spot. We conferenced with the landlord on a three-way call but because the transaction was still processing at the time and had not reflected as returned on the landlords ledger/bank account, it could not be resubmitted. The Bank rep advised that we wait until the processing is complete and reflected as returned to resubmit. The main issue at that point was became the fees assessed by the landlord amounting to {$640.00} ( {$360.00} - late fees, {$180.00} NSF fees, and {$100.00} demand letter fee ) which the bank acknowledged and agreed to cover. On Friday XX/XX/year>, the landlord notified me that the rent check was finally returned by Wells Fargo Bank and I promptly called the bank to reinitiate the transaction as promised. This time, the bank rep advised me that she only has limited authority to cover the fees and escalated it to the Executive Team for approval. Subsequently, I had three additional calls with the representative from the team who said she will review and ultimately she called and said the bank DECLINED to cover the charges. 

Analysis : Wells Fargo PREMATURELY RETURNED the item that they had already marked as processed and notified me accordingly. I relied on XXXX XXXX representation to my detriment. I fulfilled my obligations as asked by the bank in the notice of XX/XX/XXXX by making the deposit in a timely manner. Wells Fargo FAILED to honor their obligations, consequently, they are responsible for the third-party fees accrued because of their conduct. 



Respectfully submitted,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation