Consumer complaint received 2022-05-04 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: Shellpoint Partners, LLC
State: IL

Complaint narrative:
XX/XX/XXXX - Opened Home Equity Line of Credit with XXXX XXXX XXXX, Line of credit {$240000.00} Used our Home as collateral. 
XX/XX/XXXX - Modified Heloc terms with XXXX XXXX, Fixed interest rate & fixed monthly payment. Insurance and property taxes are not included in the monthly payments. There is no mortgage on the home, XXXX XXXX. 
XX/XX/XXXX - XXXX XXXX XXXX our loan to XXXX XXXX  XXXX XXXX XXXX XXXX we are informed that Shellpoint Mortgage Servicing will be servicing our loan. 
XX/XX/XXXX- As a result of the Covid 19 Pandemic & part of The Illinois Covid Relief Act, our county treasurer, and assessor 's office postponed the due date of real estate tax payments for " Non-Escrow '' homeowners. 
There is no escrow account associated with our loan, we have been paying them since XX/XX/XXXX, independently. 
Shellpoint Mortgage servicing paid our taxes without prior notice, created an escrow account, and treated the loan as being in default for non-payment of property taxes. Began applying enormous late fees to our account. Shellpoint justified these actions by claiming that they had received notification from our county assessor that our property taxes were " delinquent ''. 
We sent documents verifying there was no delinquency on our property. We requested they abide by our contract dated XX/XX/XXXX, remove the escrow and fees, and not make any future tax payments. 
They ignored our existing contract and continued making tax payments, charging us a monthly escrow, and applying late fees. We continue making our monthly payments according to our contract, while we hope to work things out with Shellpoint. 
XX/XX/XXXX - Loan is sold to Mill City Mortgage Loan Trust XXXX - Not recorded until XX/XX/XXXX. We were never informed of the sale. 
XX/XX/XXXX - Shellpoint CHANGES! the classification of our loan with the credit bureaus from XXXX to XXXX Mortgage. We contact immediately, demanding an explanation. 
Shellpoint informs us that XXXX XXXX made an error when they went into a " change of terms '' contract with us. They said it should have been a mortgage, and that they were making the correction to the loan for them. 
We hire an attorney for advice, he disputes with credit bureaus ( denied ), requests documentation from Shellpoint, receives a letter of explanation, and no documents to verify their explanation. 
On XX/XX/XXXX, we received, Loan history statement, A mortgage contract that seems to have been originated by XXXX XXXX in XXXX. 
We never applied for, or signed any mortgage, with XXXX XXXX or any other bank. 
This is when we suspected fraud, the attorney was no longer on retainer, and we ordered and paid for a " Chain of Title '' on our property. This is when we found out about the " Assignment of Mortgages ''. We feel these documents may be fraudulent or manufactured to support and justify Shell Points claims. 
Errors we noticed - Property Tax ID number incorrect, Legal description incorrect, Stamp & date of the recorder - typed, No issue date on mortgage contract, signatures scribbled, Blacked-out lines on Assignment of Mortgage, no deed, no Mers #, After a legal search on both of us & the property, " NO '' mortgage loan in either of our names or on the property. 
Shellpoint has ruined our credit, and made our life XXXX, trying to prove our innocence. This all began with Shellpoint hiring XXXX to do a computerized tax sweep of their non-escrow accounts, in the attempt to find delinquent tax payments. Had they admitted the error and corrected the account right away, it never would have escalated to this. Now 2 years, XXXX 's of correspondence, attorney, countless tears, We don't know where else to turn. We have paid this year 's taxes already, we have paid them back for the tax payments they did make, Yet our current Statement reflects a balance due of {$21.00}, XXXX. Where is that money going?

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation