Consumer complaint received 2022-03-10 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Atlantic Union Bankshares, Inc.
State: VA

Complaint narrative:
On Friday the XXXX rec 'd call from ATL Union Bank about NSF call the payee, and the bank. Advised money is in the account, dont know why they didnt run the check bank Per Mgr, they dont 1 time that all, etc. 

From Friday to Now its been a nighmare with this bank, I believe they deliberatly holded my cashie 's check without processing it. I was told they can get it out the ATM and process it by the Market Mgr, so tell me why its Thursday morning at XXXX and this check is still not cleared in my account., I had to run around all afternoon, leave my place of business to get a cashie 's check from the payee out the same account XXXX  XXXX XXXX  where the original NSF came from. I did everything the bank manager XXXX XXXX stated to do, and it will be clear. That didnt happen. I will be filing an investergations with the Attorney General Office in regards to this bank sabotaging by small business. I will not let them get away with this, they could of help instead, I got lied on about threating staff, was told they will get it out the ATM, and was told I would be called everyday until it clears. Well I didnt rec 'd a call from anyone yesterday after XXXX ATL Union Bank , this is when you aware, they are trying to get you upset and out of character. Nope, I will use file complaints remember your staff tired to lie stated I threating her, LIES -stating I'm going to sue is not a threat its a promise.and get this to not happen to Business customer or personal, it degrading and disgusting that ppl have feeling into business, this is business not feeling. These branch and managers need to be looked into someone's business can get destroy for feelings. 


I'm a small business owner and the bank manager contacted me regarding a NSF check, XXXX XXXX, the bank manager in XXXX VA, advised me to stop using themoney, contact the person who gave the check and hang up. Wait, I got in contact with the payeeand the bank. I was advised the money is in the person 's account, and to have them resubmit the check, I called XXXX XXXX back and asked her did you make a courtesycall to XXXX XXXX. She advised no, that's not the process, First she didn'tknow the process because she advised me FRAUD had the case as it was Fraud, then couldn't advise whether they was placing the check back in to be ran a 2 second time as XXXX XXXX advise, they can put the check back for withdrawal. Well the bank manager had no clue what to do, how it works to assist a business owner, which funds taht were needed to run my business, instead she proceeded to act nonchalant or care in the world. She continued to talk in a low tone, as she didnt care as if beingdisrespectfulout loud is the worst. No, what is worse is howyou didn't know your job, causing me to run around getting a cashier 's check from thepayee to resubmit, ( Which was place in the acct on the 7th and still not clear ) and advise it would be available the next day once I placed it in my account. Prior to this conversation, I asked to have her manager call me, it took her manager until Monday to contact me, and advised I need to learn how to talk, etc, used by discussingdemeanoras I was threatening her life and notated it becauseI belittle her work ethic and askfor her manager to contact me because I could not get what to do, no help at all regarding a check I place into by business account, that I'm aware the money is there, but two banks differ, her manager was more focus on my demeanor then the problem at hand, where as my demeanor was not the issue prior, if your staff learns how to assist instead of hanging up phones and given wrong information to assist a small business. Do youthink they worried about the oppression, I rec 'd that day alone with a soft spoken person acting like ok, and so what if you just go get another check, let me get off my phone. That was her demeanor ; it wasn't loud but oOK for her to do!! EQUAL JUSTICE or NO JUSTICE, Period. How dare herassist in a manner that'sdegrading to a person business as throwing tactics of being soft spoken nice, But it's not nice to try and belittle someone in a soft spoken voice, as not caring to a loud voice, then LIED about me threateningher, no I threatening to sue and she took that, but still answers my calls and spoke with me. Nevertheless, the problem still stands and I was advised by her Market Mgr. that she will get the check out ATM, run it etc. That didnthappen, so it's a control thing with these banks, higher position ppl, its how they feel that day is how they handle you. If this was about business, they would have done everything to make sure my account was taken care of after advising the money was there. I have no control over how two banks work, one making a mistake, and the other stating we don't have to resubmit, we don't have to rush on a cashier 's check etc, so basically it'swhat and how they want to work with you. Sad, no worries, I will never bank with ATL UNION BANK. AS soon as my money clears, closing the account.

Company response to consumer: Closed with explanation