Consumer complaint received 2025-08-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: AZ

Complaint narrative:
XXXXTotal overpayment on regular purchases XXXX  Statements = $XXXXTotal of promotional balances expiring XXXX = $XXXXTotal overpayment to account = $XXXX promotional balances of:XXXX  purchased on XXXX, expiring on XXXX purchased on XXXX, expiring on XXXX purchased on XXXX, expiring on XXXX statement was $XXXX  balance on regular purchases.XXXX had XXXX of XXXX  statement.  XXXXREF: All regular purchase balances of Statements below:XXXX XXXX XXXX XXXX payment against previous balance $XXXX. Difference of $XXXX XXXX XXXX payment against previous balance $XXXX. Difference of $XXXXXXXX XXXX XXXX payment against previous balance $XXXX. Difference of $XXXX XXXX XXXX  payment against previous balance $XXXX. Difference of $XXXXTotal overpayment on regular purchases XXXX Statements = $XXXXTotal of promotional balances expiring XXXX XXXX XXXXXXXXTotal overpayment to account = $XXXX  Allocations were phoned to Citi customer support in XXXX XXXXAllocations were not performed nor reflected on XXXX  statementXXXXXXXX Called Citi customer support to advise issue on XXXX XXXXCustomer support stated they performed allocations to all 3 promotional balances ending XXXX On-line portal reflected $XXXX as remaining balance on $XXXXXXXX XXXXCalled Citi customer support to rectify mis-allocation XXXX XXXX XXXXCustomer support stated they performed $XXXX allocation.XXXXCalled Citi Customer Support XXXX XXXXOn-line portal reflected $XXXX XXXXCustomer support stated they performed $XXXX allocation.XXXXCalled Citi Customer Support XXXX XXXXAllocations not reflected on-line portal.XXXXXXXX  allocations reflect on next billing statementXXXXContacted Citi Customer Service XXXX XXXXAssured all allocations performed from promo performed. No interest will be charged for current billing cycle.XXXX XXXX XXXX still showing on statement, as well as reversal of payment $XXXX  with a new balance of $XXXX  against $XXXX  promotional balance ending XXXX Reversal of payment $XXXX  against $XXXX  promotional balance ending XXXXDirected payment adjustments recorded from XXXX lumped on XXXX  Statement:\n\nDirected Payment Adj Debits:XXXX (Sales Adjustment XXXX XXXX XXXX XXXX (Unknown what this is)XXXXTotal Debits = $XXXXXXXXDirected Payment Adj CreditsXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Number for Adj XXXX XXXX XXXX (Unknown what this is)\n\nStatement charges on XXXX  statement $XXXX, Total charge activity was $XXXX  \n= OVERBILL of $XXXXXXXXContacted Citi Customer service XXXX XXXXFURIOUS over the reckless abandon the Payment Allocation Team handling of my account.XXXXI now have no idea where any of the allocations for payments, allocations, or $XXXX  balance was derived, as the allocations are not reflected anywhere.XXXXEscalated to Supervisor on XXXX the need to speak with someone at the Executive Level to resolve this.  Assured they would contact me in 24hrs.\XXXX To-date - No contact from ExecutiveXXXXReceived Bank Letterhead from Citi.\n\n*Requests for Payment Specialist to review the account in XXXX  returned a letter from the bank "Please contact Customer Service as we need additional information".  \n*Contacted Citi Customer Service XXXX. Customer Service said, "We don\'t have any notes from the Payment Specialist as to what they want us to ask you".XXXXNo interest will be charged for current cycle.\n*Charged $XXXX interest against account.\n\nContacted Citi XXXX XXXXReversed $XXXX  Finance Charge\n*Statement credit of $XXXXGiven new balance payoff on regular purchases to pay for XXXX close $XXXX*Paid $XXXXCharged XXXX interest charge.\n\nContacted Citi XXXXAsked to check notes on the account, Cust Service says "All I can see on here is an issue with payment allocations."XXXX Reversal of $XXXX  NOTHING recorded for everything I have listed here.XXXX No resolution to this account, other than fee reversals.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief