Consumer complaint received 2026-04-15 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: FULTON FINANCIAL CORPORATION
State: NJ

Complaint narrative:
I am submitting this complaint regarding Fulton Bank and the disappearance of funds from my XXXX sons savings account. In XXXX, I received notices related to my son XXXX XXXX account following the transition from XXXX XXXX. I took timely and appropriate action. I visited the XXXX, NJ branch twice prior to the stated XX/XX/XXXX deadline. On my second visit, XX/XX/XXXX, I provided a written letter explicitly instructing the bank to keep the account open. I also met with a representative, and both the teller and representative confirmed the account was in good standing. I was told no further action was required and was given a printed statement as confirmation. Following the deadline, we continued receiving statements reflecting a balance of {$2000.00} ; I assumed all was well as I was told I was in good standing. However, in XX/XX/XXXX, I received a statement showing the balance had dropped to less than {$2.00} without explanation or authorization. I immediately attempted to resolve the issue and have spent approximately XXXX hours contacting the bank via phone and chat. Each time, I am told the matter is with the state and that nothing further can be done by the bank. I have been directed to New Jersey XXXXXXXX XXXX and the FDIC. Additionally, I spoke with a representative named XXXX at Fulton Banks main customer service line, who acknowledged the seriousness of the issue and filed an official complaint with the XXXX branch on my behalf, which was received and has been assigned to a member of the XXXX XXXX XXXX, case number is XXXX. Despite this, I have still not received any meaningful assistance or documentation. However : No funds appear under my name or my sons name in the New Jersey XXXXXXXX XXXX system. Fulton suggested I contact the FDIC, but they confirmed this matter is not within their jurisdiction, as it does not involve a failed bank. The State of New Jersey can not assist without documentation showing that the funds were transferred or escheated. The state of New Jersey says there is no record on their end and to take the issue up with the bank. Fulton Bank at first refused to provide documentation showing where the funds were sent, stating the matter is out of their hands, but after hours of escalation, they did send me the deposit statement, which I can provide. At this point, my XXXX sons entire savings of {$2000.00} is missing, with no explanation, no documentation, and no agency able to locate the funds. Requested Resolution : Full account transaction history and audit for account # XXXX Documentation showing any transfer, closure, or escheatment of funds Explanation for the XX/XX/XXXX balance reduction Immediate assistance in locating and restoring the missing funds I have documentation, including a copy of the written letter I submitted in person on XX/XX/XXXX, and am prepared to provide it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation