Consumer complaint received 2024-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Checkr, Inc
State: CA

Complaint narrative:
I downloaded the list of consumer reporting companies from the CFPB after being told how to get it from a customer service representative at CFPB. In the table of contents it has a clickable link " employment screening. '' I clicked on that and it took me to a list of background check companies. I went to Checkr they have a link checkrXXXX. I clicked on that link to obtain a copy of my free report which I'm entitled to every 12 months. The link took me to a form where they asked for my social security number. I felt uncomfortable giving my social security number because this company is known for illegally obtaining consumer private data protected by the XXXX, so the fact that I'm clicking on a link from CFPB a trusted government agency and it is taking me to a form where a known corrupt company is asking for my social security number before they can give me a report is very wrong. The whole purpose as to why I need the free report is to file a lawsuit with an attorney due to illegal information they have collected, shared, sold and posted on their website. I decided to not give my social and they asked me to give birthdate, name, phone, address which is all they need yet after doing this it said they would send me a link to my email and that I could click on that link. I did but it did not allow me to get a free report it took me to a site where they asked me to pay for the report. I suggest that the CFPB create a XXXX XXXX or a group of employees to go through that list of consumer reporting companies and see which ones are illegally asking people for their social security numbers and which are sending to a site to ask people to pay as opposed to sending them to a location where the person could request a free copy. 

It is highly inappropriate for them to ask for the social security number because these companies are known for not obeying the California Consumer Protection Act. Specifically the reason I need a copy of my free report is because they have listed every address I have ever lived at. They list every phone number I have ever had. They also illegally have information of Non-disclosed, sealed, XXXX XXXX XXXX on their site. 
They also say the company also provides free reports with limited data for people with arrest or conviction records via a dedicated website at XXXX. This is highly inappropriate because they should have XXXX dedicated website. The reason it is inappropriate for me is because this is a standard practice for these companies to over complicate if there a re a thousand different companies that illegally have my info and then they have another site and then they request you to send copies of the expunged, non disclosed information for them to take it down that is an impossible task for most hardworking family people. Who could possibly send out request for these companies who are the real law breakers for creating so many websites to harass the public. To be listed as CHeckr then to say certain information is at XXXX is a nightmare. And they should not have data which is sealed, non disclosed, expunged on checkr or XXXX  which in my case they do. So to go to checkr to get he free report to find out that you actually have to go to XXXX XXXX is more work and a problem in this industry. Because with thousands of these types of companies doing this and then forcing people to go to XXXX and XXXX different sites to then have to mail them copies of expungement, nondisclosed or sealed records is an impossible task for the average working citizen. The problem is there are XXXX many of these companies breaking the law by posting information that they should not then they make it really difficult to get it removed. 

Businesses can not make you create an account just to submit a deletion request.

California Government Code section 6208.1 ( b ) requires websites to remove your address and phone number from public display after you make a written demand to that website. 
I've asked : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXe XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX. 
XXXX and so many more to remove my expunged, non disclosed, sealed records they just simply don't do it. Do you see the problem of all the companies I've listed and there are so many more that I could not fit all of them in here so what is the solution to all the games these companies play? Plus there are so many companies how can you get thousands of these companies listed in a CFPB complaint? XXXX need to stop illegally posting information on sites. 
Under the California Consumer Privacy Act, all California residents can ask data brokers and other businesses to delete their personal information and to opt out of having their information shared w/ others. 
A Safe at Home participant, you may also instruct websites to not publicly post your home address or home phone number.` Safe at Home participant available to victims of domestic violence, stalking. I've a restraining order on a person yet these companies don't respect SAFE AT HOME PARTICIPANT. If they did my data would be taken down from sites. 
I could list more case law, CPRA information, ICCRA information. But the bottom line is please rein in these companies. The Office of the Attorney General has a data broker registry, but they have different information than you have. And private date deletion companies like Delete XXXX, XXXX, XXXX have sometimes XXXX or more data brokers or background check companies, but there has to be a comprehensive list of all the companies and they have to be held accountable for illegally listing information and making it very difficult for normal residents to take information down.

There needs to be an act of Congress to get a comprehensive list of all these types of companies and to find a way to hold them all accountable. Their Terms and Conditions are written in a way that somehow protects them. They can easily say that they can't be sure the information they are making public is accurate and that is the problem.

Company response to consumer: Closed with explanation