Consumer complaint received 2024-07-14 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem getting a card or closing an account — Trouble getting a working replacement card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NC

Complaint narrative:
I have been contacting Bank of America about my prepaid XXXX card for over a week now. I keep receiving letters stating they have my funds. They lied about sending a check to me on XX/XX/XXXX. I gave them a XXXX record and XXXX XXXX paper. I gave them the mail they sent me. I told them the account number to verify that it is me. They use to let me use my phone that has my license on it and I write down my social. I can't order my license if I have no money and I am homeless. They will not budge on it even though I gave me all of this I'll information to show I am whom I say I am. This is unacceptable to me. I can't see if fraud was committed and I can not get the funds that was taken from me in the first place. I showed enough to let them know I am the one who the money belongs to. I've been dealing with this issue for quite some time of not being able to get in XXXX website and not being able to get in my own bank accounts. XXXX had the nerve to deny claim on the settlement I was already approved for in the first place. My data was breeched and time has been spent trying to prove I am who i am. Money I haven't been able to touch in a year. I beat up XXXX dollars in interest already. If my data was never breeched by these companies being careless I would not be going through YEARS of being denied MY OWN MONEY!! XXXX, XXXX, AND XXXX are the companies that I took place in the settlement acts. I have not received one red cent from NONE of the companies and that started in XXXX. XXXX is supposed to fix identity fraud victims information for free for the next 7 years. I haven't got a call back or email stating when that will start for me. XXXX is completely wrong for denying me when I submitted a document stating I have money and time wasted. I have paper work from the banks and all their calls are recorded so I'm sure I am in there crying about not being able to touch my money. I am a XXXX XXXX  that can't afford her own license to prove I am who I am. They won't except any other ID forms I have on me. I would love to get what is due to me so I will not have to continue to go through emotion stress and trauma of not having my XXXX XXXX children with me because mommy having a hard time getting ahead. This money and the compensation those XXXX companies owe me could very well pay for a small place and car to XXXX a mother and her children again. When you sit to high for too long you forget you taking out of the mouths of the ones who's choosing to drown while keeping the heads of their young afloat. It's hard to smile when you are drowning in the weight of the worlds water because companies are choosing to take from the mouths of the people that go to feedings in a park so they won't go hungry. It's hard out here and the world would be a better place if it was taken over by XXXX!! Be aware when dealing with companies and people with endless money and credit. They feed on the weak not know my spirit will never be broke down by soulless beings that invaded XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief