Consumer complaint received 2026-01-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: TX

Complaint narrative:
I would like to file a complaint against PNC bank. The bank employees, through their irresponsible and deliberate behavior, caused me to lose the profit from my investment, lose my health, incur additional health treatment costs, and suffer pain and stress. I demand investigations and file a lawsuit against PNC Bank. Between XX/XX/XXXXXXXX  and XX/XX/XXXXXXXX  I placed a trades on an investment and betting platform called XXXX. XXXX is Designated Contract Market ( DCM ) authorized by the Commodity Futures Trading Commission ( CFTC ). Those transactions involves betting on the length of the government shutdown days. The transaction amount was {$4500.00}. In case of profit, the amount of profit was 33.7 %, that is {$1500.00} profit. On XX/XX/XXXXXXXX  I took a cash loan of {$15000.00} from XXXX loans to invest an additional {$15000.00} in the same trade. This would result in an estimated additional profit of {$5000.00}. On XX/XX/XXXX, I made a wire transfer of {$15000.00} from my PNC checking account to the XXXX investment app. On XX/XX/XXXXXXXX  I received a call from a PNC employee in the Fraud department. The PNC employee asked me to confirm the wire transfer and then verified my data, which is : full name, home address, telephone number, social security number, checking account number, debit card number with security code and expiration date. PNC employee asked for details about this investment and why I thought it would be profitable. I explained to her that I wanted to invest an additional {$15000.00} in a position I already had that the federal government shutdown would end before XX/XX/XXXX. I explained to her that it was a short-term loan for a 2-3 weeks transaction, and then I would transfer the money back to PNC with the profit . I told her that out of {$15000.00}, the profit would be about {$6000.00}. PNC employee said the transaction seemed suspicious to her. She said, " We see something you can't see, and I will decline this wire transfer. '' When I asked why she replied " it looks like suspicious activity '' I told her that if she blocked the wire transfer, I would go to the PNC Bank branch in XXXX, TX tomorrow and place the wire transfer order in person. 
The next day, XX/XX/XXXX, at XXXX XXXX, I received an email alert from PNC that my account was below the Low Cash Mode threshold and was {$0.00}. This was before I went to PNC branch in XXXX TX. I called the PNC customer services and asked why my account had {$0.00}. PNC employee replied that PNC Bank put a hold on my checking account because they were investigating suspicious activity. When I asked what suspicious activity it was, she replied that she couldn't tell. When I asked when my funds would be available, she said she didn't know. I told her to connect me with the person who blocked it, she said I had to call the fraud department. I called the PNC fraud department and asked why my account was blocked. A PNC employee said something suspicious had been detected and she doesnt know when the account will be unblocked. I demanded that my funds be released immediately, to which the PNC employee replied NO. PNC blocked my entire account, that is {$19000.00}. 
On XX/XX/XXXX, I placed a payment order from my PNC account to XXXX XXXX XXXX, the apartment building where I live. This was before my account was blocked by PNC. The rent was {$890.00} plus a {$2.00} convenience fee. PNC Bank blocked the payment and then deleted it from my account history. I have confirmation of the payment, as well as a receipt from XXXX XXXX XXXX XXXX, the payment processor. I received a {$75.00} penalty fee from apartment management because my payment was declined with the transaction description " frozen PNC account ''. The apartment management informed me that if I do not pay I will receive an eviction notice. I want to remind you that all my money was in my personal checking account, which PNC Bank has blocked. On Friday XX/XX/XXXX, I called the PNC fraud department and demanded the release of my money. The PNC employee said he couldn't do that until the investigation was complete. I requested to speak with the manager of the fraud department. I was connected to someone who introduced himself as the manager of the department. I explained that I needed access to my money because I needed to pay my rent and buy food for myself and my family. The PNC employee said he do not have access to the person who placed the hold on my account and that she will contact me within 24-48 business hours. To which I replied that it was Friday at XXXX XXXX  and I should wait until Tuesday or Wednesday for the call? I told him I didn't have money for food. My account was frozen by PNC, and I needed to buy food for myself and my family. The PNC employee said he was sorry but couldn't do anything. I demanded he call the CEO of PNC Bank, the vice CEO, or someone to release at least some of the funds so I could buy food for my family. I told him that if they wanted to investigate the {$15000.00} wire transfer, they should release the rest of my money so I could buy food and pay rent. He said he couldn't do it. I begged him to give me at least some of the money so I could buy food, to which he replied, " Sorry, I can't. '' That same day, I borrowed {$20.00} from my coworker to buy food. On Saturday and Sunday, XX/XX/XXXX and XX/XX/XXXX, I had no money to buy food, and an employee at the XXXX XXXXXXXX XXXX complex informed me that if I dont pay for rent ASAP, I will be evicted. 
I tried to withdraw money from my PNC account but the amount on my checking account is {$0.00}. 
On Monday, XX/XX/XXXXXXXX  I was forced to use free food from a food bank in XXXX, TX because my PNC account was still blocked. 
Another important fact is that on Saturday, XX/XX/XXXX, I ran out of the XXXX  I need to take after my XXXX  XXXX at XXXX XXXX XXXX on XX/XX/XXXX. I had to buy XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was unable to buy medicines because my money was blocked by PNC. I was 9 days XXXX and I needed XXXX  to XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX, as well as XXXX XXXX pills. my account was still blocked and I could not buy the medicine. I want to release and attach my medical history for a lawsuit as evidence in the case against PNC Bank. 
On Wednesday XX/XX/XXXX I went to the PNC bank branch in XXXX TX as my account was still locked and I had no access to my money. It was exactly 7 days since PNC blocked my account. At the PNC bank branch, I spoke with an employee named XXXX XXXX. I demanded my money back immediately because, starting Monday, I'd had to go to the food bank every day for free food. I didn't have money to buy medicine, and I did not pay for rent. 
XXXX XXXX contacted the fraud department and then informed me that the money couldn't be returned until PNC completed its investigation. I informed him that I needed medication, needed XXXX XXXX and needed to buy food. I informed him that I will hire a lawyer in XXXX and sue PNC Bank if I experienced side effects from the XXXX. 
After over an hour of conversation with a PNC fraud department employee, XXXX XXXX informed me that the bank could give my money in the form of a cashier 's check, but my account has to be closed. I replied that I demand my money back. I received a letter stating that my account had been closed, and then the cashier handed me a check for {$19000.00}. I requested cash and was told that they will not issue cash, you would need to open an account at another bank and make a deposit. 
I demand that the CFPB file a lawsuit against PNC bank for negligence, blocking my funds, and causing me health problems. Also for the stress and exposing me to a lack of financial resources for food. 
I demand subpoena all phone conversation between me and PNC employees. 
I begged them for my money so I could buy food. I want this to be attached in the case file and presented in court as evidence. 
I demand XXXX USD Compensation from PNC Bank for the harm caused. XXXX, stress, lost profit from transaction and and loss of health In attachment screenshots from the XXXX application. 4 transactions with total profit XXXX XXXX This represents 33.7 % of the profit.PNC blocked a transfer of {$15000.00}, which would have brought me an additional {$5000.00} in profit.

Company response to consumer: Closed with explanation