Consumer complaint received 2025-09-21 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: CA

Complaint narrative:
This is the letter I emailed to ProCollect disputing the collection activity they reported on my credit report with the credit bureaus. 

Dear Procollect : I am disputing the {$2600.00} that was originally reported to the credit bureaus as {$15000.00} on the basis that ( 1 ) I did not sign a contractual agreement with XXXX XXXX, and ( 2 ) I did not receive any housing services from XXXX XXXX for which the collection activity and the collection of debt you reported with the credit bureaus are valid. Simply stated, I did not live in the apartment. 

I did not sign a contractual agreement with XXXX XXXX I have maintained throughout my dispute with Procollect on this matter that I did not sign a contractual agreement with XXXX XXXX  because the advertised rate that was promoted to me differed from the rate that I was offered. I have attached to this email documenting evidence of the false advertised rate in a text message that I received from XXXX XXXX. Please see the document showing the text message promoting the rate for a XXXX bedroom apartment as {$150.00} each in their XXXX Madness promotion sale, which was different from the rate I was offered. 

I have always maintained in my dispute that I made it clear to the XXXX XXXX property manager XXXX that I have no interest living in the apartment. Below I have reprinted my communication with XXXX, the XXXX XXXX  property manager.at the time. 

My Email correspondence with XXXX XXXX XXXX XXXX to XXXX XXXX XXXX : Fri, XX/XX/year>, XXXX Please find attached here The XXXX  Promotional rate text message sent to me. The rate is {$150.00} per month for a XXXX unit. I thank you for your time and look forward to hearing from you. 

Best Regards XXXX XXXX. 



XXXX XXXX Fri, XX/XX/year>, XXXX to XXXX Hello XXXX : I am not coming to XXXX. You didn't give me the rate that I want. I'm not coming. Please take me off the list of tenants. And I will be grateful if you arrange to return my {$100.00} security deposit Thank you. 

Best Regards, XXXX XXXX. 



The above two emails show my email correspondence with XXXX XXXX. Yet, the leasing manager XXXX went ahead and billed me for the whole year despite my refusal to live in the apartment. 



Have you investigated that XXXX was not the property manager at the XXXX XXXX? Have you investigated that XXXX and XXXX XXXX did not send out their XXXX Madness promotional text that advertised a XXXX bedroom apartment for {$150.00} each? 



Below I have provided further proof that I did not live in the apartment. 



I did not live in the Apartment I have always maintained in my dispute that I did not live in the apartment during the time the XXXX XXXX  property and you, the debt collector, claim that I lived there. In fact, I was not even living in the United States. During the time you the debt collector Procollect and XXXX XXXX  claim that I lived in the apartment I was in the XXXX XXXX pursuing my XXXX XXXX XXXX in finance at XXXX XXXX XXXX XXXX XXXXXXXX. I have provided my XXXXXXXX XXXX XXXX documentation, and my XXXXXXXX XXXX XXXX transcript and degree certificate as further proof that I did not live in the apartment. 



My Police Report Whatever claim you make or hold that I signed a contractual agreement with the XXXX XXXX must have come from a breach of my personal data. I have attached my police report to this email for your perusal. Again, I did not sign a contractual agreement with XXXX XXXX. Again, I did not live at the XXXX XXXX. I made it abundantly clear that I was not interested in living in the apartment. 



I would therefore be grateful if you would delete the collection activity record from my credit report. I would not accept anything less. 



Thank you for your time as I look forward to hearing from you. 



Best Regards, XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation