Consumer complaint received 2025-03-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: CT

Complaint narrative:
I was scammed through an XXXX XXXX scheme on XX/XX/year>. The merchant contacted me and made believe they would fix my phone and because of XXXX they would send someone to my home to pick up my phone but transactions would be made via cash app cant use credit card. I thought they were XXXX  so they remoted into my phone and took pictures of details in my phone to cover themselves to make it seem like I authorized these payments. I ended up loosing about {$450.00} between the money they scammed me out of from cash app by doing tests and they kept trying larger amounts until there was nothing left in the account that was linked to the cash app. Then they insisted I get a gift card to get the money back further fueling the scam. I contacted my back and they returned some of the money to me but then when they contacted merchant said they had permission me because of the info they stole by remoting into my phone. I tried to reach out to cash app customer service with multiple emails and filled out the below template and never received a respond after I filled out the template they sent me. This what I sent : XXXX : ref Merchant/Recipient Name : XXXX XXXX Transaction Date : XX/XX/year> Transaction Amount : {$97.00} Dispute Reason : Fraud / No Knowledge Dates you contacted the Merchant/Recipient : XX/XX/year> Merchant/Recipients ' response and resolution : Refused to refund Contact Method : Phone Sent from my XXXX On XX/XX/year>, at XXXX PM, XXXX XXXX wrote : Merchant/Recipient Name XXXX XXXX XXXX Transaction Date : XX/XX/year> Transaction Amount XXXX {$210.00} Dispute Reason : Fraud / No Knowledge Dates you contacted the Merchant/Recipient : XX/XX/year> Merchant/Recipients ' response and resolution : Refused to refund Contact Method : Phone Sent from my XXXX On XX/XX/year>, at XXXX PM, Cash Support XXXX wrote : Merchant/Recipient Name : Transaction Date : Transaction Amount : Dispute Reason : Services Not Provided / Merchandise Not Received Cancelled Recurring Payment Fraud / No Knowledge Duplicate Transaction Incorrect Transaction Amount ( attach receipt ) Merchant Credit Not Received ( attach receipt ) Paid by Other Means ( attach receipt ) Dates you contacted the Merchant/Recipient : Merchant/Recipients ' response and resolution : Contact Method ( email, phone number, or social media ) : Merchant/Recipient Name : XXXX XXXX Transaction Date : XX/XX/year> Transaction Amount : {$97.00} Dispute Reason : Fraud / No Knowledge Dates you contacted the Merchant/Recipient : XX/XX/year> Merchant/Recipients ' response and resolution : Refused to refund Contact Method : Phone Sent from my XXXX On XX/XX/year>, at XXXX PM, Cash Support XXXX wrote : Hello XXXX, To file a dispute, we need to gather the required additional information. 

A failure to provide this information in its entirety may affect the outcome of your claim. 
Merchant/Recipient Name : Transaction Date : Transaction Amount : Dispute Reason : Services Not Provided / Merchandise Not Received Cancelled Recurring Payment Fraud / No Knowledge Duplicate Transaction Incorrect Transaction Amount ( attach receipt ) Merchant Credit Not Received ( attach receipt ) Paid by Other Means ( attach receipt ) Dates you contacted the Merchant/Recipient : Merchant/Recipients ' response and resolution : Contact Method ( email, phone number, or social media ) : Once you provide the required information in its entirety, we can open a dispute claim. 

If the transaction was unauthorized, please order a new Cash card to prevent further transactions : Tap the Cash Card tab on your Cash App home screen Tap the image of your Cash Card Tap Report Card Lost or Stolen Tap Card Stolen Confirm your mailing address and tap Next Enter your PIN to confirm and follow the prompts to complete your order Thank you, XXXX. 
Cash App Support ref : XXXX : ref This is a trail of the email. I just never got anywhere with CashApp and this was never resolved or looked into. They never followed up. 
You can publish my situation but leave out my email address Complaint is for Cash App My Cash App name is $ XXXX

Company response to consumer: Closed with explanation