Consumer complaint received 2024-12-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: CREDIT ACCEPTANCE CORPORATION
State: NJ

Complaint narrative:
Credit Acceptance has a reputation for perfidy and unethical, illegal practices. They have been under intense scrutiny by the media and investigations by agencies such as, The Department of Justice, Consumer Financial Protection Bureau, The Federal Trade Commission and numerous state Attorney Generals. XXXX XXXXXXXX XXXX have made efforts to protect consumers from companies like Credit Acceptance by introducing The Dodd-Frank Act in XXXX. 

Credit Acceptance has made my life a nightmare due to their greed and cagey nature in dealing with consumers. I purchased a vehicle back in XXXX, using them a for a very high interest loan that made a affordable transaction virtually unaffordable. 

Subsequent actions by Credit Acceptance included, harassment, threats, deniability, and fraud. They also did not produce the proper paperwork or disclose pertinent information, making me look non-compliant before legal action was taken. Throughout my dealings with them, I constantly invoked my consumer rights which was disregarded. Credit Acceptance would not reveal information until I paid, which felt like extortion. 

Here is an email that was sent to my bank requesting a refund after I found out Credit Acceptance lied.

Good afternoon, Payment of {$520.00} plus {$3.00} processing fee on XX/XX/XXXX. 
Confirmation number XXXX. 

As far as my research goes, Credit Acceptance does not have a refund or cancellation policy. I spoke to someone from Credit Acceptances Redemption Department on Monday and he confirmed this. 

The summary of the credit dispute is as follows : I was led astray and became a victim of every deceptive method from credit acceptance since day one. I was diligently attempting to settle the impasse between myself and credit acceptance on numerous occasions but all they care about is money. They change have plenty of agents who are experts at being rude, harassing, lying, and overall being consummate unprofessionals. My car was repossessed without a notice to cure from Credit Acceptance and no note left by the repo agent to assure my car wasn't stolen which is illegal. 

Credit Acceptance gave me the runaround since XXXX about the whereabouts of the car and had their agents lie by having me believe they couldn't disclose information of the location ( XXXX ) until I paid them the {$520.00}. Because of this, I couldn't retrieve my personal items which were stolen and or destroyed by the towing company, according to credit acceptance. They are trying to absolve themselves from any responsibility when they facilitated everything to keep the car. 

I ended up paying the above amount just to keep credit acceptance from harassing and threatening me. Once I did, they immediately let me know where the car was. When I arrived to pick up the car it was full of scratches, dents, there was damage to the anti-theft system, mud all over the floorboards and all my personal items of value were missing. They even took the car manuals and original parts off the car. I called credit acceptance and they would not let me speak to a supervisor at first, when I finally did, I was told that they have no account of the car being damaged and they have inspection photos of the car after repossession, supposedly. They will not show me these photos. 

I paid credit acceptance to procure my vehicle in the same condition I had it before repossession. Sadly, this was not the case and since credit acceptance is feigning ignorance about what happened, I angrily refused to take the car. I will not pay for something I don't have. 

There is currently a investigation with Credit Acceptance regarding the damage of the vehicle. It is to my understanding that the money should be refunded and held in my account until Credit Acceptance concludes their investigation.

Read some of the reviewers whose stories are similar to mine dealing with credit acceptance.

https : //www.consumeraffairs.com/finance/credit_acceptance_corp.html Thanks, Furthermore, Credit Acceptance is constantly flagging my credit reports thus stifling my efforts to maintain a respectable XXXX XXXX. I have filed numerous disputes with all XXXX credit bureaus and currently still fighting with them. I have not conducted business with Credit Acceptance in 8 years.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief