Consumer complaint received 2025-10-02 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION
State: VA

Complaint narrative:
FDIC Claim No : XXXX Truist XXXX Claim No. : XXXX XXXX XXXX Recall Request : XXXX We instituted a fraudulent claim to the FDIC and reported to the same to Truist and XXXX XXXX regarding our savings accounts ( please refer to the Truist and XXXX XXXX XXXX claim numbers noted above ). Truist and XXXX XXXX have been very uncooperative, as Truist has denied our fraud claim because the electronic transfer ( that was solely based on fraudulent documentation and representations ) to XXXX  of XXXX was initially authorized by my wife, XXXX, and XXXX XXXX repeatedly tells us that no progress has been made regarding their recall request of the electronic transfer from the same XXXX  of XXXX account. 

The XXXX  of XXXX account details to which the electronic transfers from Truist for {$27000.00}. as well as XXXX XXXX for {$62000.00}. is as follows : - XXXX  of XXXX, NY - Account No. : XXXX- Routing No. : XXXX - XXXX of XXXX Account Name : NY XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX NY XXXX Truist denied our fraud claim because my wife, XXXX, authorized the electronic transfer of {$27000.00}. However, the transfer has never been disputed and is not the issue!!! The true issue is that the transfer was based on a completely fraudulent, albeit believable, basis that they should have been aware of. As one example, the Truist impostors provided us with a check from Truist XXXX XXXX for {$720.00} to lure us into the fraud. The check from the bogus Truist entity was cashed by Truist, which should have been detected or flagged as a bogus entity. 

XXXX XXXX keeps telling us that they have initiated a recall request to XXXX  of XXXX  for the electronic transfer of for {$62000.00} and that, after over 4weeks, no progress has been made. However, upon initially reporting the fraud to our local branch, the manager stated that the transfer should not have been authorized to go through, as there was an issue with the noted beneficiary of the transfer. XXXX XXXX does not appear to be diligent in resolving this issue. 

Below, I will provide you with ample documentary and photographic evidence of the sophistication of this fraudulent scam and how they used Truist and FDIC phone numbers and accounts to perpetrate this fraud and convince us that there was a breach with our Truist and XXXX XXXX account - they even sent us a check for {$730.00} for a breach on my wife 's Truist credit card. ( We are highly educated folks, as I am an attorney and my wife, XXXX, is a pharmaceutical clinical manager and the scam was seemed so detailed and legitimate, that we fell for it ). 

We desparately request that, in view of the evidence that we will provide, you force Truist and XXXX XXXX to consider the evidence and reimburse us for the electronic transfers. 

Thank You and look forward to your prompt reply. 

Respectfully Yours, - XXXX XXXX XXXX, XXXX. ( VA Attorney License No. XXXX ) - cell : XXXX ( please call after XXXX due to work schedule ) - email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation