Consumer complaint received 2024-09-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Atlanticus Services Corporation
State: MI

Complaint narrative:
The credit card company ASPIRE wants documents from me that I dont have since I dont even have that credit card and I didnt sign up for it but somehow someone else did and used my personal information to do it and then finding out that the Aspire Credit Card is a scam and a fraud since they have been doing fraudulent business practices and putting fraudulent charges on customers credit cards and that company is through XXXX XXXX XXXX XXXX plus I was told on the phone when I called them last year back in XXXX since I was having problems with them and them lying to me more than once and I kept on calling them until one of there people talked to me and told me that I didnt owe anything on that credit card since it was paid off but they sounded really scared by telling me the truth and then I was transferred to another person and they told me the opposite of what the person that was scared told me plus I told the XXXX  about it and XXXX XXXX  and other bureaus and I left a comment on the XXXX about that business until I seen on that a response and they said the Aspire credit card company responded and said that they dont even have a credit card and they only do student loans and that isnt true since I looked up that company and sure enough that credit card company did have a credit card. Also there is another company just like them called XXXX  and they have been doing fraudulent business on a credit card that I do have but this credit card isnt supposed to have any annual fees or other fees on it only the late payment is supposed to be on it and they have been putting fraudulent charges on it with other fraudulent charges as well and making it look like I used over {$800.00} on it and that isnt even true since I have been paying on it my minimum payments and so far I paid them around {$200.00} or more and that is just an estimate of what I have been paying them since my minimum payments are between $ XXXX {$56.00} a month and that is what I have been paying that credit card and so far that credit card is paid off but they are continuing to put fraudulent charges on it that shouldnt be there and I did get a hold of them through there email address and they are still doing nothing about it and I did let XXXX XXXXXXXX know that since that credit card was on there website app and it said on it that it didnt have any annual fees on it or deposits and it was for people with less than better credit and it said that on the XXXX  credit card website application as well and so far I am still being charged fraudulent charges on both credit cards and I would like for police enforcement to go after these scam and fraudulent companies since the credit card companies are refusing to change it please and thank you!!!!!!!!!!!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief