Consumer complaint received 2025-02-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: U.S. BANCORP

Complaint narrative:
I was scammed by a " friend '' in XXXX XXXX in a very bad moment of my life, divorce... he promised good cashback as he was doing trading on XXXX and showed US ( my ex husband also was scammed ) former results he had gained..and it was impressive. So. at the beginning, he made me pay to XXXX  an approx amount of XXXX euros in XXXX payment with my DEBIT card. Then he began showing us the first revenues generated, and it was impressive..but we didnt know it was all a scam.. time passed by ( he was living in my house as he was coming back from a long time in XXXX and wanted to come back XXXX live in. XXXX, so he was sleeping in various of his friends homes... mine was where he spent most time ). A few weeks later, we began having suspicions, but an event precxipitaded his disaparition ..a common friend died, and many people we have in common came from XXXX form XXXX funeral and many of them ALSO had been robbed or lied b y this same person. It was too late, he ran away, and i filed a police statement for Fraud ... and reached immediately US bank to send them all the proofs, police file..etc..they identified with me ON THE PHONE the suspicious movements. The day after, they had transferred around XXXX USD on my account ( which corresponded to the sum of movements we had said on the phone ) ... I thought it was a kind of compensation.. XXXX weeks later, i receive a letter ( from US bank XXXX arrived here in XXXX ) ..and i realize that its a LOAN... which i never agreed on, nore signed.. NOTHING..i immediately commented it to my bank manager and they said it was a loan while i was given my money back..i was mad as I never had any loan in my life, it was putting me in a more dangerous situation : if i dont get my money back, on top of that i have to refund the bank!!! Then, looking back CAREFULLY at account of that period, i realized scammer, wile he was at MY house, used my card number to send almost XXXX more to XXXX. At that time ( XXXX XX/XX/year> ) we had not begun to suspect, and US bank NEVER sent me any alert..its a professional account..I discovered this new information end of XXXX, he had sent to XXXX like XXXX times the exact same amount of money, always XXXX euros, and these payments were made over 2 days in XXXX and same in XXXX... which makes them HIGHLY suspect ... i went back to bank and since then, they have REJECTED my new complaint for FRAUD, i sent them ALL the accounts, details, movements., ..and now they say that " i should not have given my card number '' XXXX 's exactly the definition of a scam or co action ... they already began to refund themselves the loan i didnt sign for and i am - XXXX USD outdrawn!!! .. and can not work with that account... I have ALL the emails, the XXXX, the statements, police file ... first they recognize my case as fraud BUT give me a NON authorized loan that i need to reject,.. I signed XXXX. I myself contacted XXXX XXXX i identified and notified that the total amount is XXXX bank is ignoring me.. when i XXXX XXXX USD overdrawn they immediately call me..and when THIS happens..NOTHING.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation