Consumer complaint received 2026-04-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: ALLY FINANCIAL INC.
State: NY

Complaint narrative:
I have a vehicle loan with Ally Bank ( Agreement # XXXX ) for a XXXX XXXX XXXX XXXX used for small business ( XXXX XXXX XXXX XXXX ). I have XXXX and can not legally drive for the company. To keep the business operating, The company hired a driver and the vehicle was kept at driver 's residence. Ally repossessed the vehicle from my driver 's driveway on XX/XX/XXXX. As of XX/XX/XXXX, Ally 's own system showed my total past-due amount was {$1200.00}. Between XXXX and XX/XX/XXXX, The company continued making my monthly payments of approximately $ XXXX more than the required $ XXXX good faith, with the extra amount intended to begin paying down the past-due balance. The company was keeping current on its monthly obligation while trying to catch up. Around early XX/XX/XXXX, A managing member XXXX, called Ally and the representative confirmed he was on a recorded line during that call. We were told that if we made a payment, Ally would not repossess the company vehicle. The company relied on that promise and continued making payments in XXXX and XX/XX/XXXX. Despite the companies continued payments and Ally 's recorded promise not to repossess, Ally repossessed the company vehicle on XX/XX/XXXX from company hired driver in his driveway in another state. Ally has now also locked the company out of their website, preventing company from making a payment due XX/XX/XXXX. They have taken the company vehicle, taken and are now blocking company from making future payments. Ally is not acting in good faith. The vehicle has over XXXX miles and is worth approximately {$1000.00} if they sold at auction. Repossessing it serves no practical purpose for Allythey will recover virtually nothing at auction while it destroys the company. We realized Ally bought the finance agreement from the dealership, there is no guarantor. only LLC. which is attached And despite XXXX the company have continued trying to pay and keep the business running. When we call Ally, We are consistently routed to overseas representatives who disregard our plan. They did say if we made payment they would drop repossession and the company did online. The the company did not honor. The past-due amount of {$1200.00} is a small balance to repossess after the person on recorded line promised to drop it. The company actively tried to pay down as the year went along. Ally locked the company out of their system so it can not even continue paying. Additionally, the company has ultiple XXXX liens filed against the business and there is an active Supreme Court lawsuit against the company. If Ally sells this vehicle which is worth approximately {$1000.00} at most with over XXXX miles they would be unable to meaningfully collect any deficiency balance.. This makes the repossession entirely pointless from a recovery standpoint. Ally gains nothing while the company loeses after the good faith. Furthermore, there is no cosigner and if busiess closes Ally loses .The Retail Installment Sale Contract lists the buyer as XXXX Delivery Service LLC. There is no co-buyer and no personal guarantee.The managing member of the LLC signed agreement. All billing statements and correspondence from Ally Bank have been addressed to XXXX XXXX XXXX XXXX, n Ally purchased this contract by assignment from the dealer and did not create any new or additional agreement.If Ally intends to pursue me personally for any deficiency, I request they produce any document showing a personal guarantee, as Ido not believe one exists. I am requesting that Ally : ( 1 ) return my vehicle immediately upon my payment of the past-due balance, ( 2 ) Deliver us the recorded promise not to repossess, ( 3 ) waive all towing fees, storage fees and any other charges related to the repossession, ( 4 ) unlock the online account so company can continue making payments, ( 5 ) credit all payments made XXXX XXXX to account, ( 6 ) remove all negative credit for the LLC reporting related to the repossession, ( 7 ) provide a copy of the recorded call from approximately earlyXXXX XXXXin which their representative promised not to repossess if company made a payment, as we may need this recording for court proceedings, and ( 8 ) waive any deficiency balance given the vehicle 's minimal value and the existing liens that would prevent Ally from collecting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation