Consumer complaint received 2024-04-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Mr. Cooper Group Inc.
State: AL

Complaint narrative:
On XX/XX/XXXX Mr. Cooper referred me to have my property in foreclosure, even in the result of XXXX stating that the contract was not altered when given the proof that it was an agreement between XXXX was altered with Mr. Cooper 's information without my knowledge or consent. As a result, of the complaints XXXX. Mr Cooper stating that they have not received the information of the validation letter that was sent by Registered mail, I have attached the proof of tracking number of the registered letter being sent XXXX. Also, I am waiting for a response as to where I can send the video of the Mr. Cooper representative invading my privacy by pulling up on my property to speak to me and harass me. 
being the first CFPB being closed, I had another issue with Mr. Cooper of harassment of duress that is in complaint XXXX, and waiting for the response of the CFPB regarding information where I can send the videos of Mr. Cooper 's representative on my property engaging with me. With Mr. Cooper resulting in referring to foreclosures with an invalid contract. on XX/XX/XXXX I sent my certificate of indebtedness to XXXX XXXX authorized signor, XXXX XXXX, trustee registered mail XXXX and/or XXXX. Stating the the laws, UCC3-603 UCC3-604 31 CFR 328.6 16 CFR 433.1 S.O.X Section 302, and 404 and expressing them in the letter as well as instructions on remitting my dividends to the proper TDA account. As well as XX/XX/XXXX as of receiving the next one the registered certificate of indebtedness tracking numbers XXXX and or XXXX. I have sent the certificates of indebtedness to the trustee. Stating that I hope this letter finds you well I am writing to address a grave concern regarding securities fraud perpetrated by your company. I have recently discovered evidence indicating that your company was engaged in activities that violate securities exchange regulations and the Consumer Financial Protection Bureau ( CFPB ) resulting in financial losses to me. It is with deep regret and concern that your company has alleged securities fraud. The evidence that I have gathered suggests that these activities were carried out attentionally and significantly affected my financial well-being. 
The Securities Exchange Commission enforces strict regulations to protect investors and consumers from fraudulent activities and ensure the integrity of financial markets. As the trustee, the company has a fiduciary duty to act in the best interest of the beneficiary and comply with all security laws and regulations. I appreciate your transparency and accountability in handling this issue and any damage incurred is adequately addressed. I will be sending my registered securities from now on per the Electronic Fund Transfer Act ( EFTA ) ( 15 USC 1693 et seq. ) of 1978 intended to protect individual consumers engaging in electronic fund transfers ( EFTs ) to remit my interest coupon dividends to my account for all past, current, and future certificates of indebtedness while under this contract. Please remit my interest barring coupon dividends to this Treasury XXXX Account XXXX, XXXX number XXXX, every month. Per the Fair Credit Reporting Act ( FCRA ), as a federally protected consumer, I am now opting out of any or all authorizations, the consumer may have given you, written, unwritten, verbal, and non-verbal, per 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information.

( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. 

I also have been approved by the IRS, via XXXX enclosed evidence information. If this has reached you in error, please transfer it to the appropriate executive who can follow the instructions and laws. 





Pg.2 Here are the Laws, Uniform Commercial Code> 3-603. TENDER OF PAYMENT.- ( a ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract. 


Uniform Commercial Code> 3-604. DISCHARGE BY CANCELLATION OR RENUNCIATION.-a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the party 's signature, or the addition of words to the instrument indicating discharge, Electronic Code of Federal Regulations ( e-CFR ) Title 31Money and Finance : Treasury Subtitle BRegulations Relating to Money and Finance CHAPTER IIFISCAL SERVICE, DEPARTMENT OF THE TREASURY SUBCHAPTER ABUREAU OF THE FISCAL SERVICE PART 328RESTRICTIVE ENDORSEMENTS OF U.S. BEARER SECURITIES 31 CFR 328.6 Requirements for endorsement. - ( a ) On bearer securities. The endorsement must be imprinted in the lefthand portion of the face of each security with the first line thereof parallel to the left edge of the security and in such manner as to be clearly legible and in such position that it will not obscure the serial number, series designation, or other identifying data, and cover the smallest possible portion of the text on the face of the security.

Electronic Code of Federal Regulations ( e-CFR ) Title 16Commercial Practices CHAPTER IFEDERAL TRADE COMMISSION SUBCHAPTER DTRADE REGULATION RULES PART 433PRESERVATION OF CONSUMERS ' CLAIMS AND DEFENSES Pg. 3 433.1 Definitions.

433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.

In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least XXXX point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. 
or, ( b ) Accept, as full or partial payment for such sale or lease, the proceeds of any purchase money loan ( as purchase money loan is defined herein ), unless any consumer credit contract made in connection with such purchase money loan contains the following provision in at least XXXX point, bold face, type : ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. 
433.3 Exemption of sellers taking or receiving open end consumer credit contracts before XX/XX/XXXX from requirements of 433.2 ( a ). ( a ) Any seller who has taken or received an open-end consumer credit contract before XX/XX/XXXX, shall be exempt from the requirements of 16 CFR part 433 with respect to such contract provided the contract does not cut off consumers ' claims and defenses.

15 U.S. Code 1692- Congressional findings and declaration of purpose- ( a ) Abusive practices There is abundant evidence of the use of abusive, deceptive, and unfair debt collection practices by many debt collectors. Abusive debt collection practices contribute to the Pg. 4 number of personal bankruptcies, to marital instability, to the loss of jobs, and to invasions of individual privacy. ( b ) Inadequacy of laws Existing laws and procedures for redressing these injuries are inadequate to protect consumers. ( c ) Available non-abusive collection methods Means other than misrepresentation or other abusive debt collection practices are available for the effective collection of debts. ( d ) Interstate commerce Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentalities of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce. ( e ) Purposes It is the purpose of this subchapter to eliminate abusive debt collection practices by debt collectors, to insure that those debt collectors who refrain from using abusive debt collection practices are not competitively disadvantaged, and to promote consistent State action to protect consumers against debt collection abuses.

15 U.S. Code 1666b - Timing of Payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Sarbanes-Oxley Act Sections 302, and 404 for the Responsibility.

And have not received a response nor given any information on the whereabouts. 

Then on XX/XX/XXXX, SUBJECT : OPPORTUNITY TO CURE- Breach of Fiduciary Duty and Money Penalties letter was sent registered mail tracking number XXXX and/or XXXX. 
Stating in the letter, this is to further notify you that you have the right to cure the default above within 6 days by refunding all old securities related to past, present, and future debts, including any interest or returns that may have been affected by fraudulent activities to this account : TDA information.

Your company must take immediate corrective action to ensure that all security regulations are fully complied with. Failure to do so may result in further legal action, including reporting this matter to the appropriate regulatory authorities.

Please be advised of the following : Under 12 CFR 215.11, Brokered Deposit, and Federal Reserve Act section 29, Civil Money Penalties reads as follows ( a ) First Tier. Any member bank which, and any institution-affiliated party ( within the meaning of section 3 ( u ) of the Federal Deposit Insurance Act ) with respect to such member bank who, violates any provision of section 22, 23A, or 23B, or any regulation issued pursuant thereto, shall forfeit and pay a civil penalty of not more than {$5000.00} for each day during which such violation continues.

[ 12 USC 504 ( a ). As added by act of XXXX XXXX, XXXX ( 92 Stat. 3641 ) and amended by acts of XXXX. 
XXXX, XXXX ( 96 Stat. 1523 ) and XXXX XXXX, XXXX ( 103 Stat. 470 ). ] ( b ) Second Tier. Notwithstanding subsection ( a ), any member bank which, and any institution-affiliated party ( within the meaning of section 3 ( u ) of the Federal Deposit Insurance Act ) with respect to such member bank who 1.

A. commits any violation described in subsection ( a ) ; B. recklessly engages in an unsafe or unsound practice in conducting the affairs of such member bank ; or C. breaches any fiduciary duty ; 2. which violation, practice, or breach -- A. is part of a pattern of misconduct ; B. causes or is likely to cause more than a minimal loss to such member bank ; or XXXX results in pecuniary gain or other benefit to such party, shall forfeit and pay a civil penalty of not more than {$25000.00} for each day during which such violation, practice, or breach continues. 
[ 12 USC 504 ( b ). As added by act of XXXX XXXX, XXXX ( 92 Stat. 3641 ) and amended by act of XXXX. 
XXXX, XXXX ( 103 Stat. 470 ). ] I haven't received any information on the whereabouts of certificates of indebtedness and if they have been destroyed or not in the care of the trustee of any of the certificates of indebtedness that were sent by registered mail. Therefore, this has caused me to receive a letter from the servicer Mr. Cooper to refer my property into foreclosure. Which is not acceptable by the laws that I have given and would like to be compensated. All Documents of information are attached. I have the XXXX also, which was stated by Mr. Cooper that they received by the IRS but, were not able to send as an attachment. If there is a need for a visual I will be more than happy to provide additional information. This has been a stressful issue that has been affecting me personally and has not been a great experience at all. 
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Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation