Consumer complaint received 2025-01-24 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: JPMORGAN CHASE & CO.
State: OH

Complaint narrative:
I am filing this complaint against JPMorgan Chase Bank, XXXX, for their failure to adequately validate the debts associated with accounts ending in XXXX, XXXX, XXXX, and XXXX, despite my repeated requests for proper validation under federal laws. Additionally, Chase has failed to address allegations of identity theft regarding these accounts and continues to report them inaccurately to credit reporting agencies, causing significant harm to my credit profile and personal finances. 

Here are the details of what occurred : 1. Inadequate Debt Validation : In response to my dispute and request for validation, Chase provided only partial application forms, account statements, and a generic business card agreement.

Chase failed to meet the legal requirements of debt validation under 15 U.S.C. 1692g ( b ) ( FDCPA ). Proper validation must include : A complete accounting of the debt. 
Documentation proving the original creditors ownership of the debt. 
A full chain of title, including whether the debt was sold or transferred. 
Technical details of account creation ( e.g., IP addresses, timestamps, geolocation data ) to demonstrate the accounts were opened legitimately by me. 
2. Failure to Investigate Identity Theft Allegations : I have repeatedly asserted that the accounts in question may have been opened fraudulently, potentially by individuals tied to specific fraudulent schemes. Despite this, Chase dismissed my identity theft claims without conducting a substantive investigation, violating their obligations under 15 U.S.C. 1681s-2 ( b ) of the Fair Credit Reporting Act ( FCRA ), which mandates creditors to conduct thorough investigations into disputes.

3. Continued Reporting to Credit Bureaus : Chase continues to report these accounts to credit bureaus, despite their failure to validate the debts adequately and the ongoing dispute process. This reporting constitutes a violation of the FCRA, as disputed accounts that can not be validated must be marked as such or removed altogether. 
4. Cease and Desist Violation : While Chase acknowledged my cease-and-desist request, they failed to affirm whether they will suspend credit reporting during the dispute process, leaving my credit profile exposed to further harm.

Fair Resolution : To resolve this matter equitably and in compliance with federal laws, I request the following actions : 1. Comprehensive Validation of All Accounts : Chase must provide full and proper validation of the debts, including but not limited to : A full chain of title proving Chases ownership of the debts. 
Evidence of the original creditors claim. 
IP addresses, timestamps, and geolocation data tied to the online creation of these accounts. 
Proof of no fraud or unauthorized activity. 
2. Permanent Deletion of Accounts from Credit Reports : If Chase can not validate the debts, they must immediately delete all references to these accounts from all credit reporting agencies and cease any future reporting of these accounts.

3. Cease Reporting and Collection During the Dispute Process : Chase must immediately halt all reporting of the disputed accounts to credit bureaus until the dispute is resolved. Additionally, they must not engage in any collection activity until full validation is provided. 
4. Monetary Damages : I request compensation of no less than {$15000.00} to account for the financial harm, emotional distress, and damage to my credit profile caused by XXXX actions. This amount includes statutory damages under the FDCPA and FCRA, as well as punitive damages for their failure to comply with federal laws. 
XXXX. Detailed Investigation into Identity Theft Claims : Chase must re-investigate my identity theft allegations and provide a written report detailing their findings, along with any measures taken to address potential fraud. 
XXXX. Adherence to Federal Laws and Precedents : Chase must adhere to legal precedents established in cases such as XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, which highlight the importance of proper validation and the limitations of fiat currency-based debts. 

This complaint seeks to hold Chase accountable for their failure to comply with federal laws governing debt validation and credit reporting. The CFPBs intervention is necessary to ensure that Chase provides full compliance, deletes any unverifiable debts from my credit report, and compensates me for the damages caused by their actions.

Company response to consumer: Closed with explanation