Consumer complaint received 2016-07-18 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan servicing, payments, escrow account — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I have tried to work with the CFPB for more than 3 years now with no results. However I have not given up. For more than 10 years I tried to get Bank of America to refinance or do a loan modification on my home. Their loan counselors at Bank of America have lied for more than 10 years and I have sent the information to the CFPB at the XXXX, IA XXXX address form more than a year proving that they Bank of America has lied to me constantly. You can also see much of my correspondence with the CFPB if you look at XXXX # : XXXX XXXX. I submitted proof that BofA was committing crimes with their practices. They would assign a counselor to work with me for three to four months and when the counselor was to make a decision they would send me a letter or notice from another person in another city or state and say that I am to work with this new counselor. BofA would then have me start the entire process again and they did this by assigning me more than XXXX different counselors before they could give me an answer. Each time they assigned me a new person to work with they would start the entire process over and over again asking for exactly the same information that I had already provided more than 6 different times. I did finally speak to one semi honest person that was assigned to me and she informed me that Bank of America would not give me a loan modification because I was current with my payments and I had to make up for all of the dead beats who either walked away from their mortgages or they were behind in their payments. I provided all of these facts to you office without any results what so ever. Since the CFPB has abandoned me BofA has increased my monthly payments twice and now they have just increased it again. I am a XXXX veteran with an Honorable Discharge on a fixed income and you think that I could get some government agency to help me fight these lying crooks at BofA however it seems to me that there is no such agency. How can a financial institution deny someone with good credit the ability to refinance or get a loan modification on their home for 10+ years and the homeowner can get no help from any government agency? If you look at complaints against BofA there are thousands just like mine that are present. This is not an exception this is the norm for BofA. I have letters from individuals saying they are responding on behalf of the President of BofA and they give me the same old XXXX over and over again. The reason why I looked into a loan modification is because the first person I spoke to at BofA told me to look into a loan modification because of the housing crash. All of this information has been filed with the CFPB and they have done nothing that I can see to help. More than likely the CFPA will send this information to BofA and their personnel will start their lies all over again however I have submitted proof of their un American lies to the CFPB.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation