Consumer complaint received 2025-07-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I deposited a check for XXXX on my account on XX/XX/year>, the check was given to me from XXXX and it was from a Wellsfargo account as well. I had sold my car to XXXX and thats why they gave me the check. I was told the check would be on hold and that a PARTIAL amount will be available the following day. My husband did an online transfer of XXXX so that he could send XXXX payments to XXXX XXXX creditcards and the manager from Wellsfargo branch at XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX said that it was due to a XXXX transfer of XXXX that was done right away when the partial amount from my check was available on my account, the fraud department found that it was suspicious/fraudulent activity, I corrected the XXXX and I said it was not a XXXX transfer it was an regular account transfer from our checkings account that he has with me to his secondary checkings acc that he has with my son. Now both accounts are being closed, I tried to get help from Wellsfargo banker twice and one of the bankers stated once an account is being closed theres nothing they could do, she also said she could not guarantee that I would get my exact amount of money back and that I would have to wait after XX/XX/year> in order to receive my funds, she also stated that there was no way to get my money from the account before the XXXX, I was very dissapointed since I have bills to pay and a family to take care of .. I waited for the check to be cleared and now I have to even wait more. The following day when the check was completely cleared I spoke to a banker then also to the branch manager that wanted my money, both banker and manager stated that she couldn't give me my funds, I told her that Wellsfargo sent me an email stating that they would only authorize new withdrawals if I have sufficient available funds in the account ( which I do ) I also told her that I had spoken to 3 different agents from the fraud department just to make sure of their answer and they all stated very clearly that I could get my funds from my account as long as the banker contacts the fraud department while Im at the branch so that they could give me a temporary access to my account to withdraw my funds, the agents also stated that this is a very standard procedure and that they do this all the time, thats when the manager went to get my funds and gave me my hard earned money. I feel I shouldnt have to educate the banker nor the manager about this. It was a very long wait just to get my money from my account. Now I have the issue on my husband account, the two payments that he submitted to XXXX XXXXXXXX were reversed/declined after being already in a posted status with XXXX XXXXXXXX because Wellsfargo decided to reversed those payments since the account was in the process of being closed, now my fear is that my 2 XXXX XXXX creditcards are now late. I feel that all this is not fair at all and its been a really horrible experience, now I have to go again to Wellsfargo and try to get my husband money from his account that he has with my son since the 2 payments got returned and now the money is back again on his account. Not sure why all this is happening to us, since both accounts are under my husband name, how can that be considered suspicios/fraudulent activity a simple transfer between our accounts, but I hope no one goes tru this because its an embarrasing situation being accused for account suspicious/ fraudulent activity...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation