Consumer complaint received 2025-11-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: FL

Complaint narrative:
I am having ongoing problems with two merchants who keep charging my Discover card monthly ( XXXX has XXXX charges per month ) and ( XXXXXXXX XXXX XXXXXXXX ) has one. This has been going on for YEARS! I have been fighting with Discover over this since at least XXXX. This started back in XXXX or XXXX when I owned a home at XXXX XXXX XXXX in XXXX and I tried signing up for this scam called " XXXX '' that was supposed to work as a phone/fax line through your internet. I signed up for the free trial, purchased the equipment and it never worked and it was impossible to cancel, they always say they can not find an account with my name, but they have been charging my Discover Card twice a month for YEARS! I sold that home back in XXXX! I don't have any of the stuff to use it, and I canceled it with XXXX when it did not work as advertised but they keep billing me. I disputed them with Discover, they ended up paying- I even CHANGED MY CREDIT CARD NUMBER with Discover and Discover sent me emails they were FINALLY after YEARS declining these charges, but I downloaded an app that looks at my expenses and sure enough, they are still charging my NEW Discover Card, I did NOT give them the new number, I was told they would be declined- but they continue to charge me twice a month for years and years. If you can find this scammy company XXXX they can verify I have not used or connected to their services in over XXXX years or more. I then like an XXXX clicked on something called " XXXX XXXX XXXX '' that was supposed to cancel it, but instead THAT just charges me {$3.00} a month and I can not stop that. PLEASE MAKE THEM STOP ALLOWING THESE CHARGES as they PROMISED by email over a year ago ( Discover ). This is beyond absurd, I never read my statements, I just pay them and sure enough, years later - they are still charging me. 

Here are some eMails from Discover where they said they are declining them ( as they should, it took me XXXX years to get them to do that ) but to this day they are still charging me TWICE a month from XXXX and once a month from that XXXXXXXX XXXX XXXX 

XXXX, a purchase was declined on your previous card Because you've received a new card number, we declined this purchase on your previous card. 
Account : XXXX Merchant : XXXX, XXXX Date : XX/XX/XXXX Amount : {$6.00} If this was you, update your card with XXXX, XXXX and any other merchant where your card is saved. 

If this wasn't you, there's nothing for you to do. You are never responsible for unauthorized purchases on your Discover Card. * Discover App Manage your account anywhere Add XXXX to your address book to ensure delivery of these emails. See ways to help identify authentic Discover emails by visiting our email security page. 

IMPORTANT INFORMATION This email was sent to : XXXX for Discover card account number ending with XXXX. 

You are receiving this email because you are a Discover Cardmember. 
Log in to update your email address or view your account email preferences. 

If you have any questions about your account, please visit our contact us page and we will be happy to assist you. 
Please do not reply to this email as we are not able to respond to messages sent to this address. 
* An " unauthorized purchase '' is a purchase where you have not given access to your card information to another person or a merchant for one-time or repeated charges. Please use reasonable care to protect your card and do not share it with employees, relatives or friends. Learn more at Discover.com/fraudFAQ. 


We respect your privacy. To view our privacy policy online, visit Discover.com. 

DISCOVER and other trademarks, logos and service marks used in this email are the trademarks of Discover Financial Services or their respective third-party owners. 
Discover Products Inc. 
XXXX XXXX  XXXX XXXX XXXX XXXX, UT XXXX XXXX Discover Bank, Member FDIC XXXX XXXX, a purchase was declined on your previous card Because you've received a new card number, we declined this purchase on your previous card. 
Account : XXXX Merchant : XXXX, XXXX Date : XX/XX/XXXX Amount : {$6.00} If this was you, update your card with XXXX, XXXX and any other merchant where your card is saved. 

If this wasn't you, there's nothing for you to do. You are never responsible for unauthorized purchases on your Discover Card. * Discover App Manage your account anywhere Add XXXX to your address book to ensure delivery of these emails. See ways to help identify authentic Discover emails by visiting our email security page. 

IMPORTANT INFORMATION This email was sent to : XXXX for Discover card account number ending with XXXX. 

You are receiving this email because you are a Discover Cardmember. 
Log in to update your email address or view your account email preferences. 

If you have any questions about your account, please visit our contact us page and we will be happy to assist you. 
Please do not reply to this email as we are not able to respond to messages sent to this address. 
* An " unauthorized purchase '' is a purchase where you have not given access to your card information to another person or a merchant for one-time or repeated charges. Please use reasonable care to protect your card and do not share it with employees, relatives or friends. Learn more at Discover.com/fraudFAQ. 


We respect your privacy. To view our privacy policy online, visit Discover.com. 

DISCOVER and other trademarks, logos and service marks used in this email are the trademarks of Discover Financial Services or their respective third-party owners. 
Discover Products Inc. 
XXXX XXXXXXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX Discover Bank, Member FDIC XXXX I have more emails from discover saying same thing, it won't allow me to paste anymore. I can email or mail them to you.

Company response to consumer: Closed with explanation