Consumer complaint received 2025-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WAFD BANK
State: OR

Complaint narrative:
Washington Federal Bank, XXXX, Oregon Branch located at XXXX XXXX XXXX shared my financial information repeatedly without my consent on XX/XX/year>. I arrived at the bank to withdraw funds out of my account. First the bank lied, stating they didnt have that much money. Then, once the manager was involved a couple hours later, she stated we have enough but Im not going to give it to you today. 

She stated she needed to verify what I was using my money for. At that point I stopped the discussion, stood up and told her lady, thats none of your business, its not the banks business, and said, thank-you and that I would be waiting outside while she prepared my money. I went out to the secondary drive through and sat on my XXXX as a XXXX XXXX  its my transportation/vehicle and waited as others handled their banking at the main drive through window. 

At no time did I interfere with others or the bank teller. After waiting for XXXX minutes in the cold rain, I decided to start recording b/c the bank seemed to be escalating the issue, not for valid reasons, the manager escalated the issue solely because of a damaged ego ; realizing that she was not in charge of my money. The funds had cleared which is stated on body-cam came from a brokerage account to which one bank employee stated to the officer ( on body-cam ) so its not suspicious. 

The branch manager escalated the situation to the point of calling the police, wasted XXXX minutes of XXXX officers and XXXX vehicles because her ego was hurt. Why else call? I was calmly waiting outside, not yelling, not even speaking, just waiting for my funds. I know that the manager did so out of malice because she did not call the police until after coming to the door with a money bank and stating, I have your money if youd like to come in. I stated I would conduct future business at the drive through window and would not be coming back into the bank. It was only after this, that the branch manager decided to call and waste public safety resources. 

She then returned into her office instead of just coming to the drive-thru window and counting out my funds. She sat in her office for another XXXX minutes before the first responding officer showed up, it was now past XXXX XXXX  and the bank was closed. The first to arrived asked me why I was in the drive-thru on my bike so most likely the manager used this as an excuse to paint me as a trouble maker and I stated I was waiting on funds, that my e-bike is my vehicle and that I was already in the bank but would not go back in, simply because I was suspicious that the manager was attempting to escalate things on purpose. Bicycles are allowed on Oregon road-ways and they are also allowed in drive-thrus as they are, literally by definition, vehicles. 

The officer attempted to enter the bank, as another officer was already inside, but the door was locked, an employee, one of the tellers, came to unlock it and as soon as the officer was inside, without the officer even asking, the bank employee shared with the officer that I was withdrawing ______ amount as though it was just small talk. 

That was a breach of Right to Financial Privacy Act ( RFPA ) as they did not have my consent the officer asked me just moments earlier and I stated on body-cam that I did not want to share that information. The bank did not have a legal warrant, court order, or subpoena either. It was an egregious breach of financial confidentiality as the manager also shared my information, shared other information, such as my XXXX Affairs deposits, and it was all done because the bank manager didnt like being told no. 

The bank then closed my account, on a holiday weekend, as a massive snow storm was coming. All of my bill-pays failed, phone, WiFi, electric, credit card payments, and more. I am filing this complaint as I am moving forward with legal action against the bank and its absolutely pathetic action taken towards a XXXX XXXX  simply trying to take out some of his life savings. 

The officers on scene could not believe it, and a couple months later when I made the XXXX request, the people working in the front office even recalled the event ; b/c of how absurd it was to call the police. XXXX is an atrocious bank, the headquarters pushed to close my account, and XXXX will regret how they treated a XXXX XXXX  doing nothing more than making a withdrawal from his checking account. Legal action is coming as damages are required for the egregious actions of the manager, the employee that shared my financial information within XXXX seconds of the lead officer walking in.

Company response to consumer: Closed with explanation