Consumer complaint received 2025-08-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
I am filing this complaint to report a fraudulent transaction involving my Wells Fargo bank account and to seek assistance in recovering the stolen funds. Below is a detailed account of the incident, based on the facts as I understand them. 
On Tuesday, XX/XX/2025, while I was at work and not accessing my bank account, an unauthorized individual logged into my Wells Fargo online banking account. This person initiated a transfer of {$9900.00} from my savings account to my checking account without my knowledge or consent. Following this internal transfer, the funds were then moved from my checking account to the XXXX XXXX app. From the XXXX XXXX XXXX, the money was deposited into an account at XXXX XXXX Bank, which I believe is associated with a XXXX card or similar service used by the fraudster. 
I discovered this unauthorized activity shortly after it occurred and immediately contacted Wells Fargo to report the fraud. During my conversations with the banks fraud department, Wells Fargo representatives confirmed that the transaction was not authorized by me. However, they stated that they can not refund the {$9900.00} because the recipient ( the fraudster ) had already withdrawn the money from the XXXX XXXX XXXX  account, and thus, they claim they are unable to recover it. 
Furthermore, Wells Fargo has refused to provide me with detailed information about the investigation they conducted into this matter. Despite my repeated requests, they have not disclosed specifics such as the type of investigation performed, the steps taken to verify the unauthorized access ( e.g., IP address logs, device information, or geolocation data ), or any efforts made to trace the funds through XXXX XXXX or XXXX XXXX XXXX. This lack of transparency has hindered my ability to fully understand the breach and pursue further remedies. 
I believe this refusal to refund the funds violates consumer protection laws, including the Electronic Fund Transfer Act ( Regulation E ), which requires banks to reimburse customers for unauthorized electronic transfers if reported in a timely manner. I reported the fraud promptly, and Wells Fargo has acknowledged that I did not authorize the transaction. The fact that the funds were withdrawn by the fraudster should not absolve the bank of responsibility, as the breach occurred within their system. 
I reside in Maryland and can provide additional documentation upon request, including : Account statements showing the transfers. 
Correspondence with Wells Fargo confirming the unauthorized nature of the transaction. 
Any IP address or recipient information that Wells Fargo has promised to send me via email ( which I am awaiting ). 
I am requesting that your institution investigate this matter, hold Wells Fargo accountable, and assist in recovering my {$9900.00}. Please contact me at [ Your Phone Number ] or [ Your Email Address ] for any further information. 
Thank you for your attention to this serious issue. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX [ Date : XX/XX/202XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation