Consumer complaint received 2024-11-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: PNC Bank N.A.
State: IL

Complaint narrative:
I have been working very closely with a XXXX  XXXX, in regard to my fraud and financial exploitation case. The XXXX  XXXX at PNC Bank has been extremely helpful and diligent in getting information and documentation to prove that this fraud happened to the individuals that handle these problems. 

With the help from XXXX XXXX and former employee XXXX, working with XXXX XXXX, we all decided the best choice of action was to close my sons account, a XXXX XXXX, due to the amount of funds that have been illegal illegally removed from his account back in XX/XX/year>. 

In XXXX, I was contacted by an individual by the name of XXXX XXXX. Due to recorded statements from employees at her office location, and XXXX XXXX and XXXX XXXX, I have found out that she has illegally reopened my sons account without my permission, without my signature, that was closed in XX/XX/year>. She opened this account and drafted over {$3600.00}, causing a negative balance, in a blatant retaliation against a recorded conversation that her and I had in regards to her unprofessionalism regard for my financial expectation case. Also at that time, in a recorded conversation with her, XXXX stated that PNC Bank had been paid in full in the amount of {$1800.00} by XXXX in regards to a fraud claim, and that is why I received a a check from PNC bank because XXXX agreed that it was indeed a fraudulent charge. Not only has she taken this {$1800.00} back that was paid by XXXX to me, she withdrew it twice along with the {$50.00} that XXXX also send a check to PNC. At that time I asked to speak to her supervisor XXXX or the XXXX XXXX XXXX. She blatantly refused, giving me any information, stating that everyone would agree with her and that she represented XXXX XXXX. After ending the call, and getting nowhere with her, she then illegally reopened my sons account XXXX months later, and I have been told on a recorded statement that XXXX XXXX, and another employee XXXX or XXXX XXXX both put it into an overdraft amount in regards to over {$3600.00}. On top of that, XXXX denied every single claim that the XXXX  XXXX XXXX  and I were working through, including ones that were in the approval status getting ready to be paid out on my other account along with my sons account Information that XXXX and I at the branch had spent over XXXX hours gathering showing undeniable proof that this was indeed fraud down to the XXXX XXXX  of where these transactions took place in XXXX. And her recorded statement, she stated that it wouldnt matter who I called at that point when I asked her about XXXX. I explained to her that XXXX was not denying the claims, and she stated that PNC was a partner with XXXX, another untrue statement. I have filed a police report against her, due to the illegal reopening of my XXXX  account, and have received no phone calls or communication from anyone at this company higher than her they can assist besides giving me her name. I want these transactions credited. I want my XXXX  account closed as it was, and I want the {$16000.00} owed to me, along with the {$3600.00} that she illegally charged return to me via check as soon as possible. 

Due to her illegal activity, we have had no choice, but to close all accounts with this company. I have recorded statements from numerous employees that are saddened and disappointed by her behavior, and how my case has been completely ignored. I will also be contacting the local news stations, along with numerous other government officials. I have a terminal illness, and I am protected by special laws, and the fact that when I asked XXXX to just help me with any questions that any companies had, and I was met with a demand to send a subpoena, to her XXXX  XXXX, if I wanted to know what the company said, then was not even given an opportunity to supply additional information after a XXXX minute conversation, even though XXXX and I had already faxed all of the documents showing that I was the victim in all of this, this department tried to freeze my other account to stop me from closing it. It took XXXX days for XXXX and I to get that illegal freeze lifted all because XXXX was trying to take the money that XXXX had already paid to PNC out of my other account because she had overdrafted the illegal reopening of my XXXX  account without my knowledge or permission. 

I would like any information to know what I do to press charges against this company and this individual. Reopening an account as a XXXX. Especially when the account is reopened without the knowledge of the guardian or parent of the child, just to assess fraudulent charges that that bank has been already paid for in a recorded statement. 

The actions from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and the XXXX XXXX  XXXX that have been trying to so desperately assist, its not only illegal, but completely unethical to add their own fraudulent activity onto the victims with a family that is trying to survive fraud and financial exploitation already. Any assistance in regards to where I need to go beyond my police report would be greatly appreciated. I tried to reach out to her supervisor and was blocked by all employees stating that they did not take phone calls along with the XXXX  or any other individual above XXXX and XXXX. I do not believe that XXXX had anything to do with it, because she doesnt even show up when you XXXX XXXX as a XXXX  XXXX. However, thats just my personal opinion in regards to her, since XXXX has never spoken to me or had any reason to do something illegal that is a XXXX  against a fraud victim. 
Thank you for your assistance and any information you can provide. I hope no one else has to endure what my family has had to go through in regard to what these corporate individuals have done to victims. 
XXXX and XXXX XXXX

Company response to consumer: Closed with explanation