Consumer complaint received 2025-11-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
CFPB COMPLAINT LETTER XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone XXXX Email XXXX Date : XX/XX/XXXX, XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington XXXX DC XXXX Re : XXXX XXXX Wells Fargo Home Mortgage XXXX XXXX Loan Servicing Issue : Improper Deferred Principal, False Modification Claim, Servicing Violations, Wrongful Collection of Forgiven Debt Property Location : Wisconsin To Whom It May Concern : I am filing a formal complaint regarding extensive mortgage servicing errors committed by Wells Fargo Home Mortgage, which were later continued by XXXX XXXX XXXX. As a result of these errors, I was forced to pay approximately {$52000.00} in improper deferred principal at the time of my mortgage payoff in XXXX money that Wells Fargo was never entitled to collect. 

This complaint concerns unauthorized account rebooking, false statements about my loan terms, failure to apply principal forgiveness, the issuance of a XXXX for cancelled debt that was later collected, and misleading explanations that I was in an interest-only payment structure I never agreed to. 

Below is a brief summary of the major issues. 

XXXX. False Claim of a XXXX XXXX Wells Fargo now claims I completed a loan modification in XXXX. 
This is false. 

I never : applied for a modification in XXXX, received XXXX, reviewed XXXX, signed XXXX, or received required Truth-in-Lending disclosures. 

Wells Fargo has been unable to provide any signed documentation because no such modification occurred. 

XXXX. Wells Fargo XXXX I Was Interest-Only From XXXX Wells Fargo insists XXXX between XXXX I was placed in an interest-only payment plan. 
I was : never informed of this, never given written disclosures, never given new loan terms, and never provided a XXXX statement. 

This appears to be a fabricated servicing entry, not a borrower-authorized change. 

XXXX. Unauthorized Addition of ~ {$52000.00} Deferred Principal I was advised by XXXX XXXX at Wells Fargo in the XXXX office that my modification in XXXX was an interest only payment till XXXX and they extended my loan out to XXXX if I hadnt sold my house in XX/XX/XXXX I still wouldve old probably close to {$100000.00} because of the modification they sent me off with in XXXX. That was a time of crisis when the economy was bad they sent me back.. 
sued in XXXX if forgiveness was not applied. 
XXXX. Refund the improperly collected {$52000.00} ( plus any related charges ). 
XXXX. Correct all records provided to XXXX and the credit bureaus. 

I also ask that the CFPB review XXXX XXXX repeated misconduct in this area to determine whether stronger enforcement action is necessary. 

Thank you for your attention. I am requesting a full investigation and appropriate corrective action. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation