Consumer complaint received 2025-05-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: Acrisure Mortgage Partners, LLC
State: CO

Complaint narrative:
Parties Involved XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Representative ( Oversight failures ) XXXX XXXX XXXX XXXX Construction Representative ( XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX Representative ( Refused appliance resolution ) XXXX XXXX XXXX XXXX Liaison ( Unresolved property issues ) XXXX XXXX XXXX XXXX oversight, unprofessional interactions XXXX XXXX XXXX : Primary Lender ( Significant financing misrepresentations ) XXXX XXXX XXXX Representative ( Persistent errors and miscommunications ) XXXX XXXX XXXX XXXX XXXX ( Numerous financing inaccuracies ) XXXX XXXX XXXX XXXX XXXX ( Lack of financial clarity ) XXXX XXXX XXXX XXXX XXXX ( Poor communication and support ) Movement Mortgage : Second Preferred Lender ( Misrepresented FHA qualification XXXX ) XXXX Downs XXXX Mortgage Advisor XXXX XXXX  XXXX XXXX Mortgage Advisor Porchlight Realty : Advocates and Continuous Support XXXX XXXX XXXX XXXX ( Proactive communication and negotiation ) XXXX XXXX XXXX XXXX detailed inspection lists and advocated for unresolved issues XXXX XXXX XXXX XXXX XXXX no contact information provided : Unresolved neighborhood safety, leash-law violations, infrastructure concerns Appendix A : Extensive Direct Quotes ( Categorized Chronologically ) A. Move-In Delay and Loan Misrepresentation : Email ( XXXX XXXX, XX/XX/XXXX ) : XXXX XXXX to give you XXXX XXXX map/next steps in the final approval process XXXX XXXX : My team leader right-hand man Text XXXX me, XX/XX/XXXX ) : Summarizing a shocking call with XXXX stating they didnt qualify for FHA due to employment XXXX I was just getting confirmation of dates. Please keep moving forward with the process. If XXXX had followed the XX/XX/XXXX roadmap, he should have explained and offered an alternative conventional loan, or returned the earnest money and terminated the loan by this date. We became aware we did not qualify for an FHA loan due to FHA XXXX ( XXXX XXXX ) Email ( XXXX XXXX, XX/XX/XXXX ) : Potential buyers would love to purchase this home ; however, XXXX and XXXX XXXX XXXX will not be able to secure the loan with the agreed incentive financing until after XXXX. 
Email ( XXXX XXXX, XX/XX/XXXX, XXXX XXXX  ) : Unexpected conventional loan offer without proper explanation, XXXX money confusion : given that we had asked the seller for additional concessions to try and make this happen. 
Email ( XXXX XXXX, XX/XX/XXXX, XXXX XXXX  ) : Misleading reassurance about conventional loan qualification : Our Team will work on this, discuss any potential concerns follow back up with you before end of business tomorrow or as soon as were sure. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Continuous errors creating confusion : I have submitted a request to the builder to approve the specific verbiage of adding $ XXXX seller credit to match thevestimated cost sheet provided, whic hwould then be used towards paying to remove the XXXX XXXX  Email ( XXXX XXXX XXXX XX/XX/XXXX ) : Describing miscommunication and unclear loan status : On XX/XX/XXXX, after receiving notice from both XXXX XXXX XXXX and XXXX XXXX that the buyers loan would not be approved, we submitted a Notice to Terminate and Request for Earnest Money Release . Communication from XXXX XXXX XXXX has been confusing and inconsistent. 
Email ( XXXX XXXX, XX/XX/XXXX ) : XXXX hours will receive conditional approval. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Incorrect dates confusion : As you may have heard from XXXX, we are cleared with the underwriter and aiming for a closing date of possibly XXXX, XX/XX/XXXX, OR XXXX, XX/XX/XXXX. ( Followed immediately by corrected email stating XXXX instead of XXXX. ) Email ( XXXX XXXX, XX/XX/XXXX ) : Expressing strong preference for earlier closing date due to disruptions : The buyers have a strong preference to close on XX/XX/XXXX. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Delays connected to sewer repair : Thanks for chatting today and confirming we can close before sewer repair on XX/XX/XXXX. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Continued delays and resubmission of underwriting : Your file has been resubmitted to underwriting with all items receivedno concern overall with obtaining the loan but Emails ( XXXX XXXX & XXXX XXXX, XXXX ) : Repeated unanswered requests for final Closing Disclosure ( CD ) and settlement statement. XXXX expressed frustration : We have not seen a CD or final settlement statement Email/In-person Conversation ( Potential Buyer, XX/XX/XXXX ) : Unprofessional request by XXXX XXXX to backdate XXXX XXXX documentation. 
Email ( XXXX XXXX, XX/XX/XXXX, XXXX PM ) : Described unclear financial explanations from XXXX XXXX with XXXX XXXX answering questions ( with the title company thanks to XXXX getting her on the phone ). 
XXXX Notice ( XX/XX/XXXX ) : Citation directly related to delayed move-in and miscommunication, resulting in legal fees incurred from XXXX XXXX XXXX XXXX XXXX 

XXXX XXXX and Dryer Installation Failure : Text ( Potential Buyer to XXXX XXXX, XX/XX/XXXX ) : Inspection and timeline have been a problem for us. Their lack of communication has been anything but professional. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Explicit list of unresolved items post-inspection, clearly stating : XXXX washer and dryer will be added. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Washer and dryer should be installed If on the contract will be in for close. 
Email ( XXXX XXXX, XX/XX/XXXX ) : Sudden reversal and claim with no explanation : XXXX washer and dryer will be added BY HOMEOWNER. 
Email/Text ( XXXX XXXX XXXX XXXX ) : Persistent attempts for clarification and request to honor original verbal appliance agreement. Repeatedly ignored or dismissed. Final denial stated explicitly by XXXX XXXX ( XX/XX/XXXX ) : Unfortunately, its a bit too late to add appliances. 
Email ( XXXX XXXX, XX/XX/XXXX ) : XXXX explicitly advised no major purchases during loan process, complicating the appliance purchase timeline. 

XXXX XXXX and Construction Mismanagement : Email ( XXXX XXXX, XX/XX/XXXX ) : Direct statements criticizing Dream Finders : Dreamfinders is a nightmare. Definitely send your inspector back. 
Hi buyers, I would recommend cancelling. Dream finders is a nightmare. 
Phone Call ( XXXX XXXX, XXXX, XXXX PM ) XXXX minutes. XXXX, XXXX is no longer with XXXX Finders. 
In-person Conversation ( XXXX XXXX XXXX XX/XX/XXXX ) : Unprofessional and inappropriate inquiries regarding financing and loan specifics. 
In-person Conversation ( XXXX XXXX XXXX XX/XX/XXXX ) : Request to backdate the inspection to reflect earlier completion falsely. Offer to be hired for projects after. Offer for aspects in landscaping to be touched up, such as spray-painting white filters outside grey to blend in with rocks. Never completed, nor would I be trusted or hired for anything in the future. 
Email/Text ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) : Unresolved driveway, sidewalk, and property damages ; XXXX XXXX stated ( XX/XX/XXXX XXXX : XXXX just a bit out of the XXXX XXXX let you know exactly what I find out! 
XXXX XXXX stated ( XX/XX/XXXX ) : XXXX looking into it today. XXXX let you know what I find out. 
( No further response. ) XXXX XXXX XXXX and XXXX Violations : Email ( Potential Buyer to XXXX XXXX, XX/XX/XXXX ) : Documented repeated violations and safety issues with neighbors unleashed dog : My initial phone call started XXXX after the second incident of avoiding the neighbors unleashed dog Official Warning ( # XXXX, issued XX/XX/XXXX ) and ongoing animal control case ( # XXXX ). 
Email ( Potential Buyer to XXXX XXXX, XX/XX/XXXX ) : Ongoing documentation : The problem continues ; seen and not pictured XXXX XX/XX/XXXX and video attached XX/XX/XXXX at XXXX. 
Additional notes regarding they are not the only unleashed neighbors, along with widespread neighborhood issues including trash, debris, unfinished infrastructure creating unsafe conditions. According to the XXXX allowed due to the nature of selling properties.

Company response to consumer: Closed with explanation