Consumer complaint received 2016-02-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: CITIBANK, N.A.
State: GA

Complaint narrative:
To : OCC From : XXXX XXXX XXXX RE : Short Sale with CitiMortgage Date : XXXX XXXX, XXXX My name is XXXX XXXX XXXX. I am desperate for help, and not sure where to get the help I need. 

In XXXX XXXX, I purchased a home with my mother ( XXXX XXXX XXXX ) as a cosigner. The mortgage company is CitiMortgage ( loan # XXXX ). Doing well the first few years, I struggled in XX/XX/XXXX and then again in XX/XX/XXXX, due to losing my job and health issues. I thought CitiMortgage Loss Mitigation department was helping me, unfortunately the " re finance '' was more than what I owed on my home, more than what it was worth, and higher monthly payments. 
In XX/XX/XXXX, I had XXXX and was out of work for a while plus IRS placed a tax levy on my payroll. I was having a hard time again with my mortgage payments. I decided to do a short sale, so I would not have a foreclosure. I spoke with a man by the name of XXXX XXXX with CitiMortgage and he told me " once I had a buyer that CitiMortgage would then work with my realtor ''. 

I then had XXXX XXXX ( XXXX XXXX / short sale specialist ) out to my home and listed my house a short sale. After several offers we had one in XXXX XXXX that was reasonable of XXXX, with earnest money of XXXX down. XXXX XXXX and XXXX XXXX, had the contract with all information needed sent to CitiMortgage. 
It has been a nightmare. After eight months of sending CitiMortgage ( through XXXX XXXX ) all of our bank statements, payroll stubs, hardship letters, my mother 's retirement statements, her bank statements, our XXXX 's and tax records for the last several years. They continue to keep us hanging and waiting for the next step. Every time CitiMortgage wanted more information we would send it. 
Now, CitiMortgage sends us a memo : Good Afternoon XXXX, I trust both you and XXXX are well. This is your regular weekly status update email, in which I regret to report we have crossed the hard stop deadline on liquidation assistance prior to foreclosure ( thanks to the sale date that appeared since your last update, placing the deadline back on XXXX/XXXX/XXXX ). The only options at this stage are to reinstate or payoff the loan ( including legal costs/fees, quotes for which may be obtained directly from XXXX XXXX XXXX XXXX XXXX at XXXX ), or declare other legal debt protection measures. Should I see anything of note this coming week I will contact you as soon as feasibly possible, otherwise you may look forward to your weekly status updates up until XXXX/XXXX/XXXX. Please do not hesitate to jot yourself a note for our regular weekly contact or reply to this email if you have any questions in the interim, and since it 's a new month I would appreciate a quick " thank you '' to acknowledge receipt of this message. 
Remember, during any point of your treatment review you can reach me at ( XXXX ) XXXX, Ext. XXXX, Monday - Friday XXXX XXXX. - XXXX XXXX. ( CT ), or email me XXXXXXXXXXXX. I look forward to working with you. 
Sincerely, XXXX XXXX XXXX Homeowner Support Specialist ( XXXX ) XXXX, Extension XXXX ( use leading XXXX ). 
CitiMortgage , Inc . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX I was shocked. I never knew there was a foreclosure date nor did XXXX XXXX or XXXX XXXX. We did not received weekly status updates from XXXX XXXX. 
Are they doing what the government says " a lender should provide foreclosure alternatives to us homeowners ''? 

This is unreasonable on CitiMortgage ; selling the home on the door steps of a courthouse may bring XXXX or XXXX XXXX. And they had an offer for XXXX! 
CitiMortgage is not assisting with foreclosure postponement, what are they really doing? We are trying our hardest to do what we can do. However, I could not keep the house any longer. But, I wanted to do what would be best for all, and I feel that Ci

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation