Consumer complaint received 2025-11-19 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: T.S. Holdings
State: CO

Complaint narrative:
On XX/XX/XXXX, I applied only as a co-signer for a new lease at that property. My screening was approved, but the primary applicant, my daughter who was already residing in the unit at the time and she was denied. As a result, no lease was ever executed with me, and the property manager at the time explicitly stated that since my daughter the was denied as the applicant, she would be required to vacate the unit. At the time of the denial. My daughter was current on her rent and was not delinquent at the time of the denial. 

I have ALL Email correspondences between my daughter and XXXX XXXX ( Retired Property Manager at Residences at XXXX XXXX ) and XXXX XXXX ( Former Regional Manager at XXXX ), XXXX and XXXX My Screening Report, which was not submitted until XX/XX/XXXX, at XXXX PM ( approved as a guarantor ) for the new affordable application for the primary applicant which was submitted on XX/XX/XXXX. 

Email correspondence was sent on Friday, XX/XX/XXXX, at XXXX PM the day after my screening report was submitted and XXXX XXXX denied the application. XXXX XXXX gave reason for denial and communicated through email an illegal eviction. 

Both employees of XXXX, XXXX XXXX and XXXX XXXX violated XXXX  violated Tenants Rights ; XXXX Eviction Protection for Residential Tenants, XXXX Landlord Procedures for Removal of Tenants and XXXX Residential Lease Copy and Rent Receipt. 

After I received the first email, I made several attempts to correct this error by sending an email on XX/XX/XXXX. I emailed both XXXX and the property manager at XXXX XXXX to dispute the billing. Prior to this email, I made multiple phone calls to the leasing office after receiving text messages indicating a balance was due. I was told by the staff that this was an error, and I was advised to forward my concern to the billing department. Despite this, I have never received any response neither a return call nor an email follow-upfrom XXXX billing or the XXXX XXXX leasing office. 

Additionally, my daughter, herself contacted the office and requested that my phone number be removed from her account and informed them that I was never a party to her lease. 

The last email which I received on XX/XX/XXXX, sent from XXXX XXXX XXXX, In which I responded explaining that I never signed a lease and that the primary applicant was denied. He called me once receiving the email and he stated that he would reach out to the property manager at XXXX XXXX and get a copy of the lease and contacted me once he obtained the information. I NEVER received any follow-up communication from XXXX XXXX XXXX this billing issue. 
I was under the impression that upon investigation within XXXX, XXXX XXXX would contact me back since he was employed by XXXX, either by phone or by email which never occurred. When I recently contacted XXXX XXXX, he stated that he never received a response from XXXX XXXX XXXX, which I find comical because he works for XXXX. How does he not know how to escalate within his own company when billing charges are in dispute?

The point is absolutely have no legal or financial responsibility for this lease or any outstanding balance associated with it. ITQ DATA INTERNATIONAL has now place {$7900.00} on my credit as a collections and the only recourse they are stating is for me to pay the balance of a fraudulent bill.

Company response to consumer: Closed with explanation