Consumer complaint received 2025-03-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OK

Complaint narrative:
I am writing to formally request the removal of the charged-off entry associated with my account with XXXX XXXX XXXX XXXX Account XXXX XXXXXXXX. According to XXXX XXXX XXXX, this account was closed and the balance was updated as of XX/XX/XXXX, XXXX, yet it continues to be reported as " Charged off as bad debt '' and or Discharged in Bankruptcy. 

As per the Fair Credit Reporting Act ( FCRA ), I would like to emphasize that creditors are prohibited from simultaneously reporting an account as both " Charged off as bad debt '' and " Closed ''. 

Upon review of my credit report, I noticed that TransUnion Consumer Solutions is reporting the following inaccurate and misleading information. 
According to the FCRA, specifically 15 U.S.C. 1681e ( b ), credit reporting agencies are required to ensure maximum possible accuracy in the information they report. Reporting an account as both " closed '' and " charged off '' is inherently contradictory and creates misleading and adverse information that is detrimental to my creditworthiness. 

Since this account no longer holds any delinquent status and the balance has been fully resolved, I respectfully request that TransUnion Consumer Solutions contact XXXX XXXX XXXX  to take immediate corrective action by removing the Charged off as bad debt notation from my TransUnion Consumer Solutions credit report.

Under 15 U.S.C. 1681a ( f ) and 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ), furnishers of information are prohibited from providing information that is inaccurate or misleading. Furthermore, the FCRA mandates that if an account has been paid, settled, or otherwise satisfied, it should not be reported as charged off or as bad debt.

Additionally, 15 U.S.C. 1681s-2 ( a ) ( 2 ) requires creditors to update and correct information that has been previously reported once an accounts status changes. A paid or settled account can not legally remain reported as a charge-off or bad debt in the comments, as this creates an inaccurate and incomplete picture of the consumer 's financial situation. 

Furthermore, continued reporting by TransUnion Consumer Solutions of inaccurate information after it has been disputed and resolved may be considered a violation of 15 U.S.C. 1681s-2 ( b ), which mandates that furnishers investigate and correct inaccuracies when a dispute is filed. 

To prevent further harm to my credit standing and to ensure compliance with federal regulations, I kindly request confirmation that TransUnion Consumer Solutions has initiated corrective action and that the updated information will reflect the removal of the charge-off status. 

Thank you for your prompt attention to this matter. I look forward to receiving confirmation that this issue has been resolved. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief