Consumer complaint received 2020-05-30 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: TX

Complaint narrative:
I am following up on the last complaint I filedXX/XX/XXXX regarding the misapplication of my loans. 

Navient 's response claims that my payments for my loan group, XXXX, covering loans ending in XXXX, XXXX, XXXX are short. They claim that the payments made by my cosigner for loan group XXXX for loans ending in XXXX, XXXX, XXXX are over what is due. They claim their system can't handle the reallocation. They have told us that we either need to pay the exact amount due each month to the loan groups, or pay one lump sum to the account number for all 6 loans. 

The issue here is that the loan amount due seems to fluctuate wildly, and by as much as {$310.00} in the last year alone. There are loans that don't have a payment due for a couple of months at a time, and then suddenly payments due spike. For reasons I can not understand, it appears that loans have no amount due, are still accruing interest, and then suddenly we owe a lot on them. As you can imagine, trying to set a household budget when a debt payment fluctuates so wildly is nearly impossible. Add to this the fact that the wild swings in payments due do not correlate to any interest rate fluctuation. 

I ask that Navient provide a full accounting of how and why this happens. I ask that Navient now break out all 6 of my loans into entirely separate buckets so that we may pay each loan individually. We refuse to use AutoPay with them as they have proven in the past to not be trustworthy. You see, Navient used AutoPay in the past to take well over the due amount from my bank account, resulting in direct and immediate financial hardship. That's what happens when you steal from someone that lives paycheck to paycheck. 

I demand a full audit of my account, showing the breakdown of how each payment is allocated, the amount that goes to principal and to interest, and the actual total loan amount still due. I have asked for this in the past and not received it. I do not believe that Navient is accurately tracking the amounts I owe and is not properly servicing the accounts. I believe someone may actually be skimming off my payments, as I struggle to understand how I have sent the same amount each month for years, and still seem to be owing interest and large principals. 

Please also note that going forward, this will be the only way I communicate with Navient and its representatives. I have spent a decade being misinformed and lied to. Now all communication will be done in written record with a federal agency. 

Please also note that I will be following up with the Attorney General of Pennsylvania to provide them documented proof of the above bizarre payment structuring ( and yes, its bizarre. The car loan, 4 credit cards with variable interest rates, and 5 other student loans I've paid off prove this ) as they are currently working on a lawsuit with Navient for the very issues I've had. There is no reason for due amounts to fluctuate to the degree they do with Navient. The interest rates have never fluctuated at such a degree that would call for this.

Company response to consumer: Closed with explanation