Consumer complaint received 2024-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
Date : XXXX XXXX 2024 XXXX Hello, I am reaching out on the basis that Bank Of America has failed to follow proper procedures in notifying me about the closure of an account. 

XXXX XXXX 2024, I made a payment to my credit card, it was over the limit and i had paid it down entirely to lower my utilization as well to utilize it again. I was behind on 2 monthly payments and i made sure to be caught up the payments as soon as I could. This month, before the 3rd rollover cycle ( the statement date, which was XX/XX/XXXX ) I paid this card down. It took a few days [ XX/XX/XXXX ] to update on my account and then finally i saw an available balance of XXXX remaining on the card. I went to go pay my phone bill with it and noticed that it was not working ... .I didn't know why? I had just paid for it. 

XXXX XXXX, 2024 XXXX, I decided to get in touch with Bank of America via app. I got in touch with one of their specialist named XXXX, whom told me that the account was closed... I was confused because i just paid this down? Why? And more importantly, when did the account close? I paid it down XX/XX/XXXX... 

I have physical evidence that the moment i paid the credit card down, they closed the account over the weekend. He then went further to state that a letter was sent out in regards to this and it would arrive in 7-10 business days notifying me of the account being closed. When i asked and had a complaint about lack of being notified 30 days prior and the proper steps, the individual closed the chat while i was in mid-sentence of communicating. 

XXXX XXXX, 2024 XXXX Frustrated, i decided to get in touch with a physical agent at Bank of America XXXX I then got in touch with a woman named XXXX from the California Branch. I called to initially figure out if there was a way to resolve the manner and the process to go about this lack of communication on behalf of a bank and lack of notification THE INSTANT i paid the credit card down... She went further to tell me and confirm, there wasn't a letter sent out yet. This let me know immediately that Bank of America closed the account the moment i paid it down and failed to follow the proper protocol in notifying me of such a close. They failed to communicate to me at least 30 days prior of late payments, or even a closing of the account before it was closed. This card is still open on my Bank of America app, saying that I'm still obligated to make monthly payments as if the account is still active and open... I told XXXX on the phone that if I was out of town and this was the only card I had accessibility to use and i paid it down so that i could use it, the very same bank that issued it to me would have inconvenienced me TREMENDOUSLY due to not properly notifying me 30 days prior to its closing... .What 's worse ... Ms. XXXX wanted to confirm my address as well to have the letter sent out ... This was the frustrating part because on the call she, and the other agent [ XXXX ] had told me a letter was already sent out and now they're asking for my information and address to send the letter... .I declined and told them that Bank of America failed to follow the necessary steps to send this to me and decided to transfer this to a collection agency. I did not authorize, nor give consent to close this account, I was not offered the ability to pay this down to continue to maintain this account in anyway, shape or form. Bank of America took my money and closed the account down the same day i paid it down immediately without notifying me the necessary reasons for it. I asked XXXX to please list the reasons for why the account was closed and she failed to give me the reasons for it.. 

I asked the representative if this call was on a recorded line... She confirmed that this call was recorded and Bank of America has this... Please review this call as it is information that supports the claims of this complaint. 

This is going to affect my credit... What's worse, they sold my information to a collection agency without my consent. Due to this matter, i would like take proper steps to with moving forward in this matter legally and resolving this as it now has inconvenienced me and my credit By taking my money and immediately seizing it afterwards ....

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation