Consumer complaint received 2015-09-14 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan modification,collection,foreclosure — 
Company: JPMORGAN CHASE & CO.
State: UT

Complaint narrative:
XXXXCFPCComplaint SubmissionRe : Chase Bank/XXXX XXXXDear CFPB, I believe that this will be an unusual complaint ; however, in reviewing this document hopefully you will determine my unfortunate situation warrants contacting CFPB. 

First let me share that I am not in a foreclose situation and my wife and I have over an XXXX credit rating. 

Unfortunately, I have been diagnosed with XXXX ( XXXX ) and full time employment is no longer an option. I am the sole income provider. 

Realizing this diagnosis, I have taken a pro-active approach contacting all major creditors and sharing this information. 

My only request is time and mortgage assistance allowing me re-evaluate my financial future. 

In contacting XXXX, one of my major creditors and explaining my situation, they were extremely appreciative of me taking a financially responsible approach. 

XXXX discovered they had no programs in place to assist responsible clients in which a life altering event has occurred. The only assistance that could be provided is to force a foreclosure and then they could assist. 

XXXX 's executive management was contacted and they realized it ludicrous to force a valuable client into foreclosure in order to assist. Within 15 days, they had created a plan to assist in which was mutual agreeable. An 18 month period was granted for a dramatically reduced monthly obligation. 

In contacting Chase Bank, it was my erroneous assumption that they would follow suite since we have been a stellar client for years. 

My wife and I went through the cumbersome Chase Mortgage Assistance application only to be subject to numerous times supplying repetitive requests for information in which they already had received. 

In escalating this, I spoke with XXXX different supervisors each stating that this is a very common complaint and executive management had been notified of this broken process but little action had been taken. 

My application was declined stating that due to their guidelines, I was not a candidate. In reviewing their reasoning, I found numerous errors and available options were not even explored. 

I appealed the decision and am currently waiting for an answer. In speaking with an appeal representative, he shared that more than likely, an appeal will not be granted. 

It is my opinion that Chase Bank and XXXX XXXX ( who owns the mortgage ) are similar to XXXX Bank in not offering a program for unfortunate situations like mine. 

There is " no risk '' to Chase Bank/XXXX. If I can not improve my financial situation within an 18 month period of time, we will sell our home and pay off all creditors with the equity in our home. 

All I am requesting is a reasonable amount time and a reduction of monthly payment obligations to Chase Bank to improve my financial landscape by exploring numerous part time employment opportunities. I will know if this plan will be successful within the requested 18 month time period. 

In researching XXXX XXXX mortgage assistance programs, I found that programs do exist, however, not quite specific to my XXXX situation. 

Attached in this complaint are copies of information provided to Chase Bank offering to share all medical records and the financially responsible steps we have taken to insure monthly obligations are met. 

I feel that a conversation with CFPC is warranted to further explain all the frustration we have experienced. 

I await your reply. 

Thank you in advance, XXXX XXXX XXXXXXXXXXXX

Company response to consumer: Closed with explanation