Consumer complaint received 2025-01-14 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: MD

Complaint narrative:
I previously submitted a complaint about this issue. XXXX XXXX XXXX XXXX XXXX XXXX XXXX is stating that I owe them {$17000.00} ; but has yet to provide any proof that this money is owed. On XX/XX/XXXX, the company responded by stating I was given a copy of my final stated on XX/XX/XXXX. However, I moved from the property on XX/XX/XXXX and provided my notice to vacate exactly 30 days prior on XX/XX/XXXX. Whoever signed the the document with the forwarding address, put the wrong date. The day that I provided my forwarding address and notice to vacate, I received an email from XXXX XXXX saying that they rejected my notice to vacate ( the email is attached ). Furthermore, my last payment to XXXX XXXX XXXX was on XX/XX/XXXX in the amount of {$2000.00}, which would have covered my rent for that month. XXXX XXXX XXXX is claiming that I owe the for rent after my move-out date, so how would they have provided me with a final stated the XXXX before I moved out? Also, XXXX XXXX XXXX initially told XXXX, I never provided a forwarding address. Then they told them that I owed because I broke my lease and then it was because I failed to give 60 days notice. 

In the state of Maryland, the law states that a Landlord must send written statement of any damages and cost to repair them 45 days after a tenant vacates and this statement must be sent by first class mail. That means that if XXXX XXXX XXXX sent the statement, they would have " Certificate of Mailing '' showing that the statement was sent to me. If they are saying that they sent it regular mail, XXXX XXXX was well aware of my forwarding address and all my mail was forward to my new address of XX/XX/XXXX. I also signed up for the service where I received digital copies of mail that was coming to my mailbox ( I have included an example ). I am not sure if XXXX XXXX XXXX is claiming that I owe them for rent and damages, but I was never taken to court for either. In fact, I was never aware of any court date. The way that I found out about this debt was when someone ran my credit a year and a half later. I was never sent a court notice to appear in court on anything. From What I gathered, the initial court date was filed in XXXX of XXXX and I moved in XXXX of XXXX. The court date was not actually held until XXXX of XXXX and it was for a " Holdover Tenant '' case. There was never a case filed for failure to pay rent or damages. I went to the XXXX XXXX court in XXXX XXXX and was informed that no judgement was granted for any monetary damages. According to Maryland law, if a landlord is trying to seek monetary damages, " they must file a separate lawsuit in court to seek a money judgment against the tenant ''. A judgement to seek money was never filed and the 3 year statue of limitation has passed. 

The response from XXXX also stated that was issued a breach if lease due to a party that I help where there were XXXX kids in attendance. Yes, I did host a party on XX/XX/XXXX for my daughter ( I initially had my dates mixed up ). But, there was not XXXX kids in attendance. The police was never called by a staff member because the party was held from XXXXXXXX XXXX XXXX XXXX XXXX  so the only staff member that was in the building was a leasing consultant that lived on the property. I spoke to her that next day and she stated that she did here the music, but she just went to sleep. The police was actually called the next day when a group of young men forced their way into my apartment and tried to rob one of my daughters friends. I myself filed a police report that day because the young men stole items out of my home. There was also mention that they received several noise complaints from XX/XX/XXXX to XX/XX/XXXX. However, no one from the property every came to my unit to mention these noise complaints. I informed XXXX XXXX ( the regional property manager at the time ) that she was continuing to make accusations with no proof. My next door neighbor was running a barbershop out his apartment during the pandemic and he would often play loud music I guess to entertain his clients, that's where the noise was coming from. But, like I told XXXX XXXX, that was none of my business. 

For the last four years, XXXX XXXX XXXX has continued to lie about this entire situation. I do not owe them any money and they have yet to provide proof that I do. I did put the key in the drop box for them to collect. They do not have any proof that I didn't. If I owe them anything, it were be the prorated rent from XX/XX/XXXX - XX/XX/XXXX of XXXX and nothing more. By law, I had the right to sue them for three times my security deposit because they never provided me with a final statement. But, I didn't because I do not care about the money, I just want this off of my credit. 


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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation