Consumer complaint received 2024-09-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
We are reporting the violations of banking laws, industry practices, and fraudulent activities of Bank of America. Spying on XXXX citizens, and that is exactly what the Bank has been doing is illegal. Conducting surveillance on customers, including Americans, is unconstitutional. 
Bank of America and XXXX XXXX, a firm which is executing the XXXX XXXX XXXX for Bank of America are violating rights of Americans. This is a conspiracy to defraud the XXXX Government. XXXX XXXX committed to successfully complete this XXXX helping the bank to meet its regulatory obligations. The bank has been shivering trying to comply with the requirements imposed by XXXX regulators, and is conducting illegal surveillance of its customers. XXXX, which is a branch of the employment agency XXXX XXXX, in its turn, is investigating customers accounts, and conducting illegal surveillance of its customers. XXXX continues its practices of fraud and manipulation as a successor of XXXX XXXX. XXXX deliberately ignores dozens of thousands of XXXX cases to be properly evaluated to avoid XXXX filings and reporting to XXXX. The majority of the cases reviewed are not only suspicious but also reportable as the customers of the bank make credit and debit transactions involving huge amount of funds without having any verified sources of income. Most of the XXXX cases are accounts of customers who are foreign citizens, especially citizens of high risk countries. There are thousands of cases which are the accounts of customers who are illegal aliens. The firm intentionally does not review nor report such cases though most of these clients don't have sources of income but make regular huge deposits to their accounts of all types, and transfers to other countries including XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and others. 
The XXXX Analysts create financial fiction to justify the conclusion of their investigations. They are instructed to use the system-generated comprehensive account reviews and add XXXX sentences copied from such reviews, and determine a XXXX filing status of the cases to report to the bank of the successful management of the project. XXXX has been deliberately hiring absolutely unqualified analysts who do not have any prior experience in non-financial crime investigations so that they would not question strange orders to ignore facts. Most of these hires have never heard about XXXX, XXXX, XXXX, the XXXX, and the project directors and managers of XXXX XXXX know themselves that the XXXX XXXX XXXX does not exist anymore. Absolute ignorance of laws, regulations and policies, inability to properly organize, manage and execute this project has been causing serious problems for this firm. The project management has been totally hiatic, messy, and disrespectful to the Analysts who are forced to falsify investigation facts. XXXX has been disrespectful to the XXXX Government trying to hide criminals who commit money-laundering, XXXX financing, sanctions violations. Violating XXXX laws by spying on XXXX citizens is a crime.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation