Consumer complaint received 2025-08-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Over the past few months, I have been charged over {$330.00} in overdraft fees by Bank of America, many of which were for very small transactions some under {$5.00}. I am currently experiencing financial hardship and have been doing my best to keep my account in good standing, but these fees have only pushed me further into the negative. 

I attempted to work with Bank of America directly through their virtual assistant and phone support, asking for help or a goodwill adjustment due to my circumstances. However, I received no resolution, and the fees continued to accumulate. 
I am writing to respectfully request a formal review and refund of overdraft fees charged to my account ending in * XXXX between XXXX and XX/XX/year>. As a customer experiencing financial hardship, I believe these charges were excessive, particularly given the very small transaction amounts that triggered them. 

In total, I was charged {$380.00} in overdraft fees 38 individual {$10.00} charges over a 4-month period. I was not notified by text or app in time to take corrective action. Had I received such alerts, I would have made transfers to avoid these charges.

I am in a financially vulnerable position and am actively working to stabilize my income and expenses. However, these cumulative fees have driven my account into the negative, creating an even more difficult financial burden. I am requesting that Bank of America consider refunding these charges as a goodwill gesture. 



Sample of Overdraft Charges : XX/XX/year> : {$2.00} purchase {$10.00} overdraft fee XX/XX/year> : {$5.00} purchase {$10.00} overdraft fee XX/XX/year> : {$1.00} purchase {$10.00} overdraft fee XX/XX/year> : {$3.00} purchase {$10.00} overdraft fee XX/XX/year> : {$7.00} purchase {$10.00} overdraft fee XX/XX/year> : {$4.00} purchase {$10.00} overdraft fee XX/XX/year> : {$2.00} purchase {$10.00} overdraft fee XX/XX/year> : {$8.00} purchase {$10.00} overdraft fee XX/XX/year> : {$6.00} purchase {$10.00} overdraft fee XX/XX/year> : {$1.00} purchase {$10.00} overdraft fee XX/XX/year> : {$5.00} purchase {$10.00} overdraft fee XX/XX/year> : {$4.00} purchase {$10.00} overdraft fee XX/XX/year> : {$2.00} purchase {$10.00} overdraft fee XX/XX/year> : {$3.00} purchase {$10.00} overdraft fee XX/XX/year> : {$4.00} purchase {$10.00} overdraft fee XX/XX/year> : {$3.00} purchase {$10.00} overdraft fee XX/XX/year> : {$2.00} purchase {$10.00} overdraft fee XX/XX/year> : {$6.00} purchase {$10.00} overdraft fee XX/XX/year> : {$1.00} purchase {$10.00} overdraft fee XX/XX/year> : {$5.00} purchase {$10.00} overdraft fee XX/XX/year> : {$7.00} purchase {$10.00} overdraft fee XX/XX/year> : {$6.00} purchase {$10.00} overdraft fee XX/XX/year> : {$3.00} purchase {$10.00} overdraft fee XX/XX/year> : {$4.00} purchase {$10.00} overdraft fee XX/XX/year> : {$2.00} purchase {$10.00} overdraft fee This clearly illustrates the disproportionate nature of the fees relative to the actual charges. 
I have documentation showing the dates and amounts of each overdraft charge, which I am happy to provide. These excessive fees, especially when charged repeatedly for XXXX transactions, feel predatory and unfair especially given that the bank previously contacted me by text to verify charges, but did not do so this time. 

I am requesting that Bank of America review my case and issue a refund for some or all of these overdraft fees due to financial hardship and the nature of the transactions involved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief