Consumer complaint received 2026-06-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: MoneyLion Inc.
State: TX

Complaint narrative:
To Whom This May Concern : I am writing to formally express my dissatisfaction with the level of customer service I have received, the inconsistent information provided by money lion representatives, and the continued lack of resolution regarding my account issue. I have been contacting MoneyLion daily since XX/XX/year>, in an effort to obtain assistance and clarity regarding my account. On XX/XX/year>, I filed a formal complaint and was advised that an advocate would contact me within one business day. Despite that representation, I have not received any communication, update, or follow-up regarding my case. As of today, I am still awaiting an explanation, status update, or resolution despite having submitted all requested documentation. My account was temporarily locked due to unsuspicious activity ( a deposit ). I informed Money lion prior to the deposit occurring that I was going to receive a verification deposit from my leasing office for verification. The agent In spoke with never documented the call we had. When the deposit came into my Money lion account my account got restricted due to the name of the deposit not being in my name although I informed them. I am extremely concerned by the lack of follow-through and communication throughout this process. As a customer, it is unacceptable to be provided a specific timeframe for contact and then receive no communication whatsoever. This matter directly impacts my finances, and the absence of timely support has created unnecessary hardship and frustration. Additionally, my interactions with customer service representatives have been highly disappointing. Rather than receiving clear guidance and accurate information, I have repeatedly encountered conflicting explanations regarding my account status, the review process, and the next steps required. Each time I contact support, I receive a different answer. This inconsistency has created significant confusion and has severely undermined my confidence in MoneyLions customer service operations. The repeated contradictions and lack of accountability raise serious concerns regarding the training, knowledge, and oversight of the representatives handling customer accounts. Customers should not be required to determine which representative is providing accurate information, nor should they be forced to repeatedly contact support in search of answers that should have been provided from the outset. Given the ongoing lack of communication and failure to resolve this matter, I am requesting that all recorded calls related to my account be reviewed. I am also requesting immediate confirmation regarding the status of my case, the current stage of the review process, and a realistic timeframe for resolution. If this matter continues to remain unresolved, I intend to pursue additional avenues for review, including filing complaints with the XXXX XXXX XXXX and submitting concerns to the appropriate corporate and regulatory channels. Waiting indefinitely without communication, while receiving conflicting information from multiple representatives, is not an acceptable customer experience and does not reflect the level of service expected from a financial institution. I look forward to your prompt response and immediate attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation