Consumer complaint received 2025-04-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
Im reaching out to CFPB in addition to calling XXXX multiple times to work through my dilemma. Based on the recent news, I know I am one of millions of people experiencing this situation. 

In XXXX of this year, I received an alert that my credit score had dropped by XXXX pointsfrom around XXXX to XXXXe to XXXX delinquency reports tied to federal student loans serviced by XXXX. These loans were originally taken out in my name by my parents in the XXXX, without my knowledge. My parents believed the loans had been fully repaid years ago. Unfortunately, I only discovered the existence of these loans, and the delinquencies, when my credit score dropped. 

I am concerned that during the transition of my loans from XXXX XXXX to XXXX, proper notifications were not made to the loan recipients. My parents were unaware that XXXX had taken ownership of the loans or that a balance remained. I believe there was a serious failure in communication during this process, and that XXXX and/or the Department of Education XXXX XXXX situation. How could this same situation happen to millions of people without there being a common cause There was NEVER any formal receipt of federal mail related to my loans being transferred or any loan balances. In this situation, I firmly believe that anything related to federal loans, needs to be mailed as a formal government letter. XXXX claims that calls were made to my parents, but even if so, my parents would 1 ) be unfamiliar with a business called XXXX and 2 ) are privy to phone call scams and likely would be wary of this type of call, since this method of communication is not acceptable for asking for loan payment. 

As soon as I became aware of the delinquencies on my account, I acted immediately. I contacted XXXX in XXXX and paid all four loans in full within one week ( they totaled $ XXXX, with most of the amount just being accrued interest ). XXXX has since marked the accounts as " current. '' However, despite my prompt action and the circumstances being entirely beyond my control, the delinquency marks remain on my credit report. I have called and filed disputes with XXXX and all 3 credit bureaus, but it takes XXXX days for responses, and often times, the responses I have received do not relate to the questions and help I am asking for. 

Until now, I have maintained an impeccable financial record : a consistent credit score above XXXX, no history of missed payments, substantial income exceeding six figures, ownership of a home and other assets, and responsible management of multiple credit accounts. The sudden damage to my credit has caused tangible harm $ XXXX in credit lines have been cut across my accounts, and one credit card was closed outright. 

I am respectfully requesting that you advocate on my behalf for a goodwill deletion of these delinquencies. I believe my situation merits an exception based on the unusual circumstances, my immediate corrective action, and my long history of financial responsibility. I also believe this situation warrants a thorough investigation on behalf of student loan recipients. 

The significant drop in my credit score has been devastating, especially as we face an economic downturn. Individuals like mehigh earners with young familiesplay a critical role in supporting the economy. It is deeply unjust, even negligent, to damage my credit so severely without proper investigation or adequate communication with the loan recipients. 

I am more than willing to provide any documentation necessary to support my case, including proof of repayment, employment verification, and statements demonstrating my strong financial record. 

Thank you very much for your time, consideration, and any assistance you can provide. Your support would help correct a severe injustice and allow me to continue providing financial stability for my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation