Consumer complaint received 2025-11-03 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Tesla, Inc.
State: CA

Complaint narrative:
A principal payment was made of {$12000.00} was made at the start of the loan, XXXX year ago, XX/XX/XXXX. XXXX stated this would not be applied to the principal until XXXX year of interest had passed as XXXX filed it under " partial principal payment '' for their recast payment. Filing it under a regular principal payment would have also fulfilled the partial principal payment but have saved interest. This is deceptive. 

A {$28000.00} principal payment was then made XX/XX/XXXX, to get close to paying off loan. On XX/XX/XXXX the usual monthly payment of {$540.00} was taken. Only {$330.00} remain of the principal ( out of {$45000.00} ) Shortly after that automatic payment, " late payment '' notices occurred without any statements. XX/XX/XXXX - I sent an email XX/XX/XXXX to Payment Resolutions at XXXX XX/XX/XXXX - Payment Resolutions raised the inquiry with the XXXX Department stating the The XXXX statement was released incorrectly stating XX/XX/XXXX payment was not paid, and billing " {$1600.00} '' for the month of XXXX. THIS IS ABSOLUTELY NOT WHAT WAS IN OUR CONTRACT. XX/XX/XXXX - XXXX sent another email asking for a reply and referencing the statement. XX/XX/XXXX - XXXX reply from Payment resolution stating they sent a notification to finance department, but gave me the option of contacting them myself. XX/XX/XXXX - still no response from XXXX department. I sent another email, to XXXX Resolutions saying if they can't reach them, how do they expect me to reach them? I did cc the XXXX XXXX email they gave me. XX/XX/XXXX - XXXX finance replies " please give us XXXX business days to provide a follow up '' XX/XX/XXXX - no response. I send XXXX XXXX an email requesting for an update and a payoff amount to end this loan. 
I ask if they can not provide an explanation, to pause the " due payments '' and late penalties that may accrue. XX/XX/XXXX - No actual updates from XXXX finance about the charges or payoff amount, just stating " we are unable to pause payments XXXX efforts and notifications will continue. '' Violation of Early Pay Provision and TILA ( Truth In Lending Act ) XXXX XXXX a complaint to CFPB was sent, in regards to the partial principal payment not being applied soon enough, random fees seen on statements, inaccurate monthly totals not agreed upon in the contract, and requesting a payoff amount. 

XX/XX/XXXX XXXX sends an email " your most recent payment has failed. We have restricted further one-time payments and autopay enrollment due to the outstanding balance. '' They replied to my complaint, XXXX  months later, XX/XX/XXXX with " he is in a retail installment contract, and as of XX/XX/XXXX invoice, no late fees applied. '' ( paraphrased ). 

The monthly payment requested was not what was written in the contract and the principal payment was noted to rise higher ( XXXX $ in XXXX ; XXXX $ in XXXX ). I waited to see if this would change with the next billing cycle, and of course the statement they quoted changed again. 

Principal changed to {$1700.00} in XXXX, so again inaccurate and inconsistent. What kind of company moves their principal balance up and down and expects payment from their customer? 

XXXX exhibits. 

They have changed the monthly bill amount from our contract and have not provided a payoff amount.

Company response to consumer: Closed with explanation