Consumer complaint received 2025-09-09 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
This compliant started about 3 months ago, at the XXXX XXXX branch located in XXXX XXXX, CA. Chase Bank. Actual, date can be verified with XXXX XXXX XXXX, branch regional branch XXXX who directly investigated the original compliant and found no misconduct on my part to warrant a closure of my savings account that was in good standing with between $ XXXX {$8000.00} in savings. 

I have been banking with this Bank location for over 20 years and went through various banking institutions, the likes of Washington Mutual, XXXX XXXX and Chase Bank and I have never been reprimanded or written up for any alleged misconduct as stated in the attached Chase Bank letter dated XX/XX/year>. 

This situation started around XXXX of XXXX when XXXX hired a new group of tellers to service customer banking needs at the transaction window, as their training would require them to do so. XXXX day I went to the window to make a transaction as I normally do every day with sometimes XXXX times a day because of my personal/business transactions. 

This particular day, I approached the teller window and noticed the employees were talking at length to each other, I spoke to the teller and asked her if she was open, since they were not paying attention to the customers, She indicated that she was not open for business and asked me to take the next window and without objection I complied, and not more XXXX seconds past a lady was in line behind me and the teller asked her if she could help her, to which I replied " I thought you were closed '' when she replied only to you? 

Needless to say I was in shock!, I finished my transaction with another teller, who knew me and assisted me. Upon leaving the XXXX, I called for a XXXX ( XXXX ) and expressed my dismay and he said he would look into it. 

I let it go and conducted myself in my normal professional demeanor for the next few days, I came again to the same new teller who refused me service the first time and politely asked her if she was open, and her reply was even more shocking. Her answer was " Not for you '' I reminded her that her job description as a teller was to give me customer service in addressing all of my baking needs, she stated to me that she did have to, because I get her in trouble with the branch XXXX XXXX. 

Upon leaving the branch that day I spoke to XXXX on my way to my car and XXXX told me that as a manger is is standing with her employees and XXXX, further told me that, She told her employee " that she did not have to serve me as a customer and if didn't feel like helping me she didn't have to ''? 

At that time I expressed my concern for the quality of employees were being hired and trained to care for all of Chase Banks customers banking needs. I told XXXX, that this employee should be working in the field of work if she conflicts in performing her basic customer services duties. 

Subsequently, I contracted XXXX regional branch supervisor to report, the XXXX XXXX XXXX XXXX, I as a long time Chase customer, I questioned the level of management competence with respect to XXXX Chase Bank professional standards and practices. I was always taught, good banking institutions were built on customer satisfaction by valuing the needs and respect from both the Customer and Employees. 

In-closing, I received a letter stating that my banking accounts were being closed as a result and I quote " we believe it is our mutual interest to close your accounts, due to inappropriate conduct with our employees '' This nothing short of retaliation that is inconsistent with bank policy and standards, this is fabricated falsehood is designed to hide the extreme incompetence that is existing at the management levels within the Chase Bank XXXX XXXX XXXX XXXX CA.

Company response to consumer: Closed with explanation