Consumer complaint received 2026-04-19 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem getting a card or closing an account — Trouble closing card
Company: Netspend Corporation
State: OR

Complaint narrative:
A few years ago I had problems with my bank, and at the time I worked doing pizza delivery so I made a very large amount of cash tips. Some nights I would get off at XXXX or XXXX in the XXXX and because I couldnt deposit things into my bank or I didnt have a local bank account, I would buy prepaid cards at the XXXX near my work. Normally, this would be fine and I would spend the money on the card until there was XXXX or {$30.00} left sometimes more and if I lost the card, I would simply go buy another XXXX, but multiple times after putting two or {$300.00} onto a Netspend, XXXX or XXXX XXXX card particularly with net spend and XXXX XXXX I had issues with getting my car activated as I had so many other cards that were activated once I tried to enter in my information on the website to activate the card. Even to this day, I have still not received any of those funds that I paid in cash for and after going through a bunch of the cards that I had found in a card holder, calling the companies on the back I requested that all of the remaining funds be sent to me as a check as I live in XXXX and gift card. Funds are not allowed to expire. They informed me that I would be receiving four checks with varying amounts ranging from XXXX to XXXX and they informed me that they had already sent me three checks. I informed them that they had mailed these to my old apartment that I did not live in anymore and they told me that they had been cashed actually. Which is impossible for me to have done it, so I requested a check cash image and for them to send me my remaining checks. So far they have sent me one check and then sent me a check cash image for all three checks which were cashed into XXXX XXXX bank account that was not owned by me, and so I informed them of this and they sent me a form to fill out to get my funds back and to file them as fraudulent with XXXX XXXX. This is probably XXXX to 8 months ago, and since then I have only ever received that XXXX check still, and for some reason, they sent me the forms to file them as fraudulent checks a second time which I returned also and I have heard nothing and their support staff still pretends like they dont know what Im talking about when I call now I made the mistake of not keeping all of the cards that I had just some of them so when I try to get them to look up these accounts that some of them were never activated they tell me that the card was canceled, and I was sent a check and it was already cashed, which is insane because theyve sent me the forms to fill out for me proving they were cash fraudulently twice now and have done nothing about. Im also dealing with XXXXXXXX XXXX XXXX who overseas XXXX XXXX as I had {$10000.00} stolen from me and almost {$30000.00} of other people stolen funds funded through a bank account while I was in a medically supervised rehab, and they have flat refused to refund me any of it yet they chose to refund the thief who pretended to be me multiple times, and one of the checks that they sent me was cashed by a family member without my permission into their bank account with my name not on it and XXXX XXXX has also refused to resend me that check. It took them almost a year and three months to send me a check cash image and they still have not sent me the paperwork to file it as a fraudulent cash check.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation