Consumer complaint received 2026-01-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL

Complaint narrative:
To Whom It May Concern, I am submitting this complaint against a XXXX dealership located on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX specifically regarding the conduct of XXXX XXXXXXXX XXXX XXXX. I believe I was subjected to deceptive, unfair, and unauthorized lending practices in violation of consumer protection laws. 

I originally visited the dealership for a routine oil change for my XXXX XXXX. While waiting, I was approached by a sales agent about a vehicle I had been viewing a XXXX XXXX. I informed the agent and sales XXXX that I had a pre-approval from XXXX for {$44000.00} and that I did not want my credit run. I made it clear that I only wanted to discuss numbers based on my existing pre-approval. 

The next day, I was contacted multiple times and asked to return to the dealership. XXXX XXXX XXXX XXXX told me he could obtain a better deal through XXXX XXXX XXXX using only a soft pull that would not affect my credit. He stated this was merely a pre-approval and that I could take the vehicle home that XXXX while he finalized everything on XXXX. I signed a document that he represented as a XXXX pre-approval only. 

After that, I experienced weeks of poor communication, expired temporary tags, and no finalized loan documents. I was repeatedly told he was unavailable or working on the deal. Eventually, I began receiving traffic stops because my temporary tag did not match the vehicle, and I still had not received a permanent tag or title documentation. 

Several weeks later, I began receiving credit alerts and denial letters from multiple financial institutions. My credit report showed between XXXX and XXXX unauthorized hard inquiries, none of which I had consented to. I was livid, as this significantly damaged my credit profile. 

Eventually, I received a call from XXXX XXXX stating that I was approved through XXXX XXXX XXXX XXXX and that I would receive a tag in the mail. He emailed me documents and instructed me to sign them without reviewing or completing them, stating that my prior pre-approval was all they needed. Trusting his representation, I signed. 

I later discovered that I had been enrolled in a loan for approximately {$53000.00} despite the vehicle price being approximately {$36000.00} and our agreed out-the-door price being {$42000.00}. The loan included unauthorized fees, add-ons, and services that I never agreed to. 

I believe the dealership and XXXX XXXX engaged in : Unauthorized credit pulls Deceptive lending practices Misrepresentation of loan terms Failure to provide accurate disclosures Failure to provide timely title and registration Predatory and unfair financial conduct I have already reported this matter to the XXXX  Attorney Generals Office and the XXXX XXXXXXXX XXXX and Motor Vehicles ( XXXX  ). I respectfully request the CFPB investigate this matter and take appropriate enforcement action. 

I am seeking : XXXX. Correction of my credit report for all unauthorized inquiries XXXX Review and rescission of any unlawful loan terms XXXX. Accountability for deceptive and unfair lending practices Thank you for your time and attention to this serious matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation