Consumer complaint received 2025-05-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Bank of America neglected the incident related to the bank glitches, regarding wire application and misrepresented my statements. I spent an hour at the bank to resolve the XXXX XXXX issue, during which they assured me they would investigate after reviewing the incident, but they failed to do so. What exactly are they investigating aside from an application to wire funds? They closed the case by claiming they acknowledged a fee during the process by sending a generic apology and acknowledgement link that doesnt show on the BOA XXXX XXXX  XXXX I clearly indicated that I had not received any acknowledgment of fees via the application. The app did not display any link or information regarding a {$30.00} fee, as my intention was to wire {$30.00}. If the application had functioned properly, I would not have attempted to process a {$30.00} fee for a {$30.00} transaction. Bank of America did not provide a screenshot acknowledging a fee because it does not exist ; my screenshots confirm thisthere is absolutely none. They just debit your account and they need to rectify this dysfunction and take accountability, yet they continue to charge me fees for their failures, which is a recurring issue with this bank, leading to class action lawsuits. Bank of America charged me {$45.00} in fees ; on the date of the transaction, I received XXXX messages indicating that the transactions had failed, yet they still charged me XXXX feee ; came back to XXXX  XXXX XXXX fee but not all XXXX  fess. I requested a {$30.00} wire to be sent to my XXXX XXXX account and never received any confirmation from XXXX XXXX that a {$30.00} transaction was submitted or any transaction coming in. Bank of America did nothing but profit from fees on a transaction that they clearly stated did not go through as I provided to you PROOF. How can they charge me {$45.00} for this? The CFPB should be informed as they have violated my rights and negatively impacted my account. Had I known they would impose a {$30.00} fee for a {$30.00} transaction, I would not have proceeded with this request that was confirmed that it didnt go through/FAILED. It is unreasonable, and I am requesting a refund plus XXXX {$130.00} more and the closure of my account because I am exhausted by the violations and absurdities of this bank after over XXXX  years of banking with this Bank XXXX The XXXX representatives I engaged with demonstrated a lack of competence, resulting in a significant waste of my time. While the manager was vacationing and left her numerous messages and never returned my calls or escalate my issue as the asst man had promised. It appeared that both intentionally avoided my calls concerning my complaint and clearly blew me off and after calling/their MOTTO, they sent a letter stating my request for refund was DENIED as they were guilty and felt like I didnt deserve to be called back or acknowledge the issue but when I was there at the bank they knew they couldnt blow me off in my face and placed me on a HOLD. The predominantly XXXX staff and the discriminatory practices at this office have infringed upon my rights, and it is outrageous that I must endure such treatment. It is obvious to me how my refund is disregarded and disrespected by the bank and its staff. Favoritism doesnt work with me. The demographic composition of XXXX, XXXX, which is XXXX  % XXXX, does not excuse the racism I encountered. Had I been XXXX that would have gone out of their way and refunded the fees immediately as they did go out their way to assist the XXXX customers while I awaited in the office/bank in XXXX XXXX  XXXX XXXX XXXX XXXX I didnt have the right look for this location ; It is crucial to address the underlying issue, as Bank of America continues to withhold my funds and impose fees, while the CFPB permits this bank to operate in such a manner. They lack sufficient evidence of acknowledgment for wire transfers via Ap made through application links, which should be readily available. The manager 's inability to engage in any substantive discussion with me tells it all. After I filed a complaint, I received an email from XXXX XXXX in the executive office. When I finally managed to speak with her, she was unhelpful and there were loud noises in the background & smacking on food, as she worked from home that morning. I attempted to reach her XXXX times following her email, even attempted in scheduling a call because she failed to return my calls, see email correspondence. 
A specific time was requested for her to return my call. She seemed confused, eating while being unaware of the purpose of my call, and inquired about the assistance I needed, claiming she had until XX/XX/XXXX to respond. My issue was never addressed or resolved, and abruptly, my case was closed XXXX days later. If Bank of America genuinely cared and conducted a thorough investigation, they would have supplied screenshots, called me back to address the issues or

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation