Consumer complaint received 2024-11-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Stellantis Financial Services US Corp.
State: GA

Complaint narrative:
Florida Department of Highway Safety and Motor Vehicles It is with a XXXX XXXXXXXX that I share this experience, as integrity means everything to me. I had high expectations from a reputable dealership, I considered family when I purchased a vehicle from them on XX/XX/year>. The next day, I drove it from XXXX to XXXX. Later that afternoon, I noticed a large amount of oil had leaked onto the concrete where the car was parked. Knowing my parking space was clean before, I immediately documented the issue with photos and reached out to the dealerships general manager, sales manager, and salesperson on Monday.

To my surprise, the general manager admitted that he was aware of the oil leak. As someone familiar with carsmy father is a mechanicI know that oil is essential for an engines health, just like blood is to a body. When I asked why the issue wasnt resolved before selling it to me, especially given our supposed family bond, he replied that he didnt think it was worth fixing for the price. This response was deeply disappointing, and I was left to address a problem I hadnt created. 
As if this wasnt bad enough, I also discovered roaches in the car, which intensified my frustration and XXXX. When I shared this with the general manager, he advised me to use foggers to solve the issue, as if it were a minor inconvenience. Given our historyhe had previously resolved a minor oil leak on a vehicle I purchased in XXXX was shocked by his dismissive attitude this time around. 
Since that day, Ive been back and forth with XXXX XXXX in XXXX, pleading with them to take the vehicle back and resolve the situation by providing an alternate truck. I even offered to return it, but circumstances beyond my control, including two hurricanes and financial constraints, prevented me from making the trip. Eventually, I found a local mechanic who examined the vehicle and concluded that the issue was too severe and should NEVER have been sold to me in the first place. 
On XX/XX/year>, I took the vehicle to XXXX XXXX XXXX in XXXX, where the team, including General XXXX XXXX, Service Advisor XXXX, and Service XXXX XXXX, went above and beyond to help. Despite not being responsible for this sale, they treated my situation with the urgency and respect I had hoped for from the original dealership. Lead Service Mechanic XXXX discovered the oil leak had not only damaged wires but also flooded the vehicles entire computer system, making the car unsafe to drive.

Throughout this ordeal, I have repeatedly asked the original dealership to retrieve the car, acknowledging it as a lemon, but they have refused. I contacted my insurance company, ( XXXX XXXX ) made a claim, and notified my lender ( First Investors ) that I am unwilling to pay for a defective vehicle. I am exhausted from fighting this battle and simply want the situation rectified! 
Due to the delays in obtaining title documentation from XXXX XXXX, I am now on my SECOND temporary tag, which is about to expire, and I suspect the car wont pass Georgias emissions test. The oil has literally flooded the wires and the trucks computer system!! The check engine and oil light are constantly on!! This isnt a regular oil leak!! The XXXX general manager offered to split the costs with me to fix the vehicle, a solution I find unreasonable as the issue was pre-existing. When he said, Its just a car, XXXX, I felt utterly dismissed. This car is unsafe and infested, and I deserve better treatment. XXXX XXXX has CONSISTENTLY reached XXXX XXXX XXXX with no resolve to date. **Do not call me, answer the General Manager 's call!! 
XXXX XXXX XXXX of XXXX has shown me there are still people/businesses who uphold integrity in this industry. They have consistently prioritized my safety, even prohibiting me from driving the car due to its dangerous condition. I never wanted to make this situation public, but I can no longer tolerate being strung along by the dealership in XXXX, which has failed to make things right. This has impacted my financial stability, and all I seek is fairness. I have reached out to the automotive group that owns the XXXX dealership ( XXXX XXXX XXXX ), only to be told that the XXXX XXXX would be handling the situation. Nothing! Absolutely, XXXX XXXX XXXX XXXX Ive submitted this information briefly to journalists in both XXXX ( XXXX XXXX XXXX XXXX ) and XXXX ( XXXX XXXX XXXX XXXX ) via XXXX. 
My goal is NOT to ruin anyones career ( as everyone needs to provide for their family ), but simply to have this situation resolved in a way that restores my faith in this business and in basic decency!! Someone had to inspect the car, sign off on the inspection of the car in order to ensure that it was SAFE and fit for sale!! I believe that had I not had to drive home to Georgia, the oil situation wouldve presented itself down the line, they werent banking on it happening as soon as fast as it happened!! XXXX XX/XX/XXXX!! The insurance adjuster has received the information as of XX/XX/year> and will investigate the truck!! The video is just a snippet!! 
I would like to Thank these groups, PUBLICLY for their support, advice & efforts during this challenging time : -The entire staff of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX*I have a total of 84 Photos, videos, emails, texts & documentation of my ENTIRE EXPERIENCE and all are readily available!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation