Consumer complaint received 2023-12-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: OneMain Finance Corporation
State: NC

Complaint narrative:
I had originally taken out a loan with XXXX XXXX XXXX in XXXX. In XXXX I was faced with the loss of income and was unable to pay my obligations on a few of my debits owed. 
One Main Financial has taken over my debt in XXXX and an agreement was made between One Main and myself on {$200.00} a month, I have been paying as agreed and doing so currently. For some reason the company has stopped sending me monthly invoices or receipts as they refer to the document that I was receiving up until XX/XX/XXXX. I continued mailing monthly payments as agreed. I have placed a call to the company in XX/XX/XXXX to see why I have not received any invoices since XX/XX/XXXX and to find out my balance still owed on the loan. A male rep. answered and apologized stated he would make notation on my account that I am requesting monthly invoices and assured I would receive one in XXXX ; the Invoice never came so this prompt me to make a second call to One Main, This time a female answers and states the reason why I haven't received any invoices is because the company decided not to mail invoices on pass due accounts. My response was if I been making payments from XXXX and current, how is my account pass due? She then states it was charged off, my response was, why didn't I receive notification from One Main stating my account was in jeopardy? I asked to speak to a supervisor, I was told she was in a meeting, I waited awhile on the same phone call to speak with a supervisor. The Supervisor offers up the same response from her employees, again I ask how am I suppose to know the decision of the company if there is no communication of the company deciding to discontinue mailing invoices/receipts. The supervisor states this decision was made and went into effect as of XX/XX/XXXX. My response was the company should have sent notification in XXXX or XX/XX/XXXX. The Supervisor then stated she will have someone from upper management reach to me to discuss. No one contacted me, so I had filed a complaint with XXXX XXXX XXXX against One Main towards the end of XX/XX/XXXX complaint # XXXX. Now here is where this complaint has gone to another level cause by One Main. Everything I have put in my complaint to you was also said in my complaint to the XXXX XXXX XXXX. XXXX XXXX Executive Office of Customer Care of One Main emails my loan package to the XXXX XXXX XXXX  exposing and compromising my social security number to the XXXX XXXX XXXX. There was no written consent to expose or compromise my social security to anyone or any company. I have been emotionally stressed out and have put in numerous hours of research to find out what can be done to resolve this situation. I have not denied taken out a loan or paying it back, all I wanted was an invoice to let me know my payment was received and the remaining balance. I have taking the steps to put a freeze on my credit and bank accounts. I have been put in a terrible frantic situation due to the negligent of One Main Financial. In XXXXXXXX XXXX response she has blocked out all but the last three or four digits of the loans numbers and left my entire social security number exposed and never explained why One Main stop mailing invoices/receipts. As of XX/XX/XXXX I have to call to see if my payment has been received and what my balance is.

Company response to consumer: Closed with non-monetary relief