Consumer complaint received 2023-06-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Subject : Complaint Regarding Wells Fargo Everyday Checking Account Bonus Dear Consumer Financial Bureau, I hope this email finds you well. I am writing to bring a serious matter to your attention regarding an issue I have encountered with Wells Fargo regarding a promotional offer for opening an Everyday Checking Account. I believe that Wells Fargo has not honored their advertised bonus offer, and despite multiple attempts to rectify the situation, my issue remains unresolved. I kindly request your assistance in addressing this matter. 

In XX/XX/2023, I came across an enticing promotion by Wells Fargo offering a {$320.00} bonus for opening an Everyday Checking Account. The terms and conditions stipulated that to be eligible for the bonus, I needed to receive a total of {$1000.00} or more in qualifying direct deposits within 90 calendar days from account opening. I carefully reviewed the offer and determined that I fulfilled all the criteria as a resident alien, making me eligible for the bonus. With great excitement, I proceeded to open the account using the bonus offer code XXXX. 

However, my enthusiasm quickly turned into disappointment when, after submitting the online application, I received an email dated XX/XX/2023 ( attached ) stating that my account could not be opened. Determined to resolve the issue, I visited a Wells Fargo branch on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX. I explained the situation to a banker who, unfortunately, was unable to resolve the issue at hand. The problem lay in the fact that my status was incorrectly listed as a non-resident alien, preventing the bonus code from being applied to my application. To address this matter, the banker submitted a ticket to fix the system glitch and informed me that it would take approximately two weeks to resolve. 

Anticipating a solution, I visited another Wells Fargo branch on XX/XX/XXXX, located at XXXX XXXX XXXX XXXX, XXXX, CA, XXXX. The branch manager, however, informed me that my status was still showing as a non-resident alien in their system. Despite submitting another ticket to address this persistent issue, no progress has been made. I have been working in this country under resident alien status for tax purposes, and it is disheartening to experience such difficulties in having my status corrected to make me eligible for the bonus. It seems as though Wells Fargo is unwilling or unable to rectify the situation and honor their advertised bonus offer. 

I find it particularly frustrating to witness Wells Fargo 's continued promotion of the same bonus offer on their website at XXXX XXXX XXXX  while my issue remains unresolved. As a consumer, I believe I deserve fair treatment and transparency in promotional offers. Given the circumstances, I am reaching out to you, the Consumer Financial Bureau, to seek your assistance in resolving this matter promptly and ensuring that Wells Fargo honors their advertised bonus offer.

I kindly request your intervention in this matter to hold Wells Fargo accountable for their failure to provide the promised bonus despite my compliance with the terms and conditions. I trust that with your involvement, a fair and just resolution can be achieved. Should you require any additional information, documentation, or correspondence related to my attempts to resolve this issue, I am more than willing to provide it.

Thank you for your attention to this matter. I eagerly await your prompt assistance in addressing this issue and ensuring that Wells Fargo fulfills their commitment to provide the {$320.00} bonus as advertised.

Yours sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation