Consumer complaint received 2026-01-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: ALLY FINANCIAL INC.
State: AL

Complaint narrative:
The other day, as I stated in my other complaint, I had some call from an international number XXXX something or other and I started to listen to the voicemail and it was some guy going on about seizing assets. The car is my only asset. I find it quite shady and should be illegal to call me or any other Ally customer on an international number that you learn by listening to your voicemail. The phone shows private number. I don't answer that because they are thieves and a legit business would send something in writing If it was collections, a discount, anything. Ally needs to be stopped from this shady harassment. I have received nothing in writing when I have asked for something in writing where they allow me to pay on the car to get the balance down, get things back on track, without repossession. They failed to send paperwork for the loan modification and wasted my life and times over that 2 months ago. They are rude, ignorant, will not acknowledge you when you call - XXXX on the phone refuses to listen to my name spoken, repeated several times, spelled several times. XXXX sits there and taunts you. They make fun of you in this situation where they are taking the car. This company needs to be banned from the US entirely. There are sites with over XXXX complaints like mine. Here 's one : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Rated 1 out of 5 stars Ally Bank Unresponsive & Frustrating Customer Experience I have had a car loan with Ally Bank since XX/XX/XXXX. Since XX/XX/XXXX, due to financial hardship, I reached out multiple times requesting temporary payment assistance and a clear explanation of amounts required to stop repossession or a charge-off. Despite repeated emails, phone calls, and filing complaints with the XXXX  CFPB, and XXXX, I received vague responses that did not address my specific questions.

At one point, an employee suggested I apply to Allys careers page as a solution to my hardshipan unhelpful and inappropriate response. Multiple agents have contacted me or my family but provided no actionable guidance. Recent communications still lack clear breakdowns, explanations, or solutions, and I am left at risk of losing my vehicle despite my efforts to resolve this responsibly.

This experience has been stressful, exhausting, and demonstrates a concerning lack of accountability and communication from Ally Bank. I hope this review helps others be aware and prompts the company to improve its customer service practices. 



These people have history of lying, being fraudulent, refusing to communicate, unwillingness to find solutions. Why are they allowed to do loans here then? They are only stealing from citizens. You pay, pay, pay and the balance does not go down at all. They tack on fee after fee after fee. They refuse to send ownership papers when people pay off their loans. I am not alone in dealing with this predatory company. They need to be banned from the US since they refuse to be legit, send communication in print through the mail. No.... they make shady phone calls off international numbers and threaten. Verbal only? Nothing in writing so I can sue when they violate it. They are worse than mobsters. They are committing fraud in billions and treating people like an endless Ponzi scheme, which should be illegal in the USA.

Company response to consumer: Closed with explanation