Consumer complaint received 2024-11-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TN

Complaint narrative:
I've requested to Equifax 3 times over XXXX week to no longer dispute and account and remove remarks from my credit report, including confirmation of my request via email to provide to my mortgage lender, and the specific account remains the same on my lenders side. 
On XX/XX/year> I was notified by my lender that I need to no longer dispute a specific account per the underwriters in order to receive approval for my mortgage. I called Equifax 's customer service phone number and submitted a request to no longer dispute XXXX XXXX, XXXX, remove remarks, receive confirmation via email to provide to my lender, and updated my address on file with Equifax. I was assured that my request regarding the dispute and remarks would be complete and should update on my lenders side within 72 hours. My request regarding a confirmation via email was explicitly denied with no reason provided. The address update I was told would be confirmed via mail within 30 days. I was provided confirmation number XXXX for this request. 
On XX/XX/year> I was notified by my lender that there had been no change on her end, and again, I need to no longer dispute a specific account per the underwriters in order to receive approval for my mortgage. I called Equifax 's customer service phone number for the second time and submitted a request to no longer dispute XXXX XXXX, XXXX, remove remarks, receive confirmation via email to provide to my lender, and updated my address on file with Equifax. I was assured that my request regarding the dispute and remarks would be complete and should update on my lenders side within 1 hour. My request regarding a confirmation via email was explicitly denied with no reason provided. The address update I was told would be confirmed via mail within 30 days. I was provided confirmation number XXXX for this request. 
On XX/XX/year> I was notified by my lender, again, that nothing had changed on her end and I need to no longer dispute a specific account per the underwriters in order to receive approval for my mortgage. I called Equifax 's customer service phone number for the third time and submitted a request to no longer dispute XXXX XXXX, XXXX, remove remarks, receive confirmation via email to provide to my lender, and updated my address on file with Equifax. I was assured that my request regarding the dispute and remarks would be complete and should update on my lenders side within 72 hours. My request regarding a confirmation via email was explicitly denied with no reason provided. The address update I was told would be confirmed via mail within 30 days. I was provided confirmation number XXXX for this request. 
While I show updates on my account on Equifax 's website, my lender sees no change. 
Equifax 's failure to do their job correctly is likely going to prevent me from purchasing a home.

Company response to consumer: Closed with explanation