Consumer complaint received 2016-08-17 00:00:00
Product: Mortgage — VA mortgage
Issue: Settlement process and costs — 
Company: WELLS FARGO & COMPANY
State: OH

Complaint narrative:
In XXXX XXXX my husband and I drove past a sweet brick ranch home with a for sale sign in front. We called our realtor and asked him to show it to us. He did and we began to write offers. The XXXX offered in XXXX was chosen and we signed a contract over XXXX and it was returned signed on XXXX XXXX, XXXX with the understanding that my husband and I were going to be using a XXXX XXXX ( XXXX ) loan. The seller was listed as XXXX in XXXX. The home is here in XXXX XXXX, XXXX. Our first closing date was the end of XXXX XXXX. As of XXXX XXXX, XXXX we still had not closed, 9 months later!!!!! The listing agent could only communicate with the bank 's rep/responsible person by email and fax. We submitted a CFPA complaint in in XXXX over the fact that the home needed to be hooked up to city sewer ( which our realtor discovered ) which had never been disclosed to us. It was sent first to XXXX in XXXX and then a man there forwarded it to Wells Fargo. ( Who or what owns the property? ) Finally after waiting and waiting, the sewer was hooked up in XXXX day and the yard was left in a total mess with a depression near the front of the home where XXXX septic tanks had been removed. Water started coming in the basement when it rained from that day on. The cost of installation of the sewer line ( contracted out by XXXX XXXX to XXXX XXXX XXXX in XXXX XXXX was 2x what it could have been done locally. Then the radon issue had to be dealt with as the level was at XXXX and safety is XXXX or lower. Again, no response from the bank until the day it was put in and again it was contracted to XXXX XXXX and 2x the amt. was paid for the work, according to our realtor who has been in the business for 25 years. The In the meantime, Wells Fargo 's XXXX XXXX was established as the Executive Resolution Specialist to solve our issues. She got the sewer done and the radon done. All that remained to be done was the water test required by the XXXX. She could get no one in the XXXX ( whatever that is ) to respond. She had been trying to help us for 3 months by then. Last week, after a heavy rain, there were XXXX areas of water in the basement and we finally opted to release the property and get out of the contract as the house was deteriorating with vines covering the front porch and poison ivy popping up everywhere! All correspondence had been signed XXXX XXXX XXXX but the release was signed by XXXX XXXX XXXX? ) with no printed name below and no date. Who or where are these people? The XXXX needed a documents that were never sent showing work completed. 
Who or what is going on? We do n't believe banks should be selling real estate properties, they should be providing funds to buy them. Is n't this a conflict of interest? And who did ever own the property we were trying to buy and who was ever authorized to sell it? No one knows! There is absolutely no accountability here. No one cares! 
The bottom line is this : we feel as though we were stung by a XXXX bees. Can you imagine waiting from XXXX XXXX until XXXX XXXX with various closing dates along the way that were never honored? We finally signed the release form on XXXX XXXX, XXXX! 
What the heck is going on? The property we tried so patiently to purchase was XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ; owned by XXXX in XXXX ( according to the deed filed in XXXX XXXX ) ; XXXX XXXX in Iowa was charged with resolving our difficulties ; where do XXXX XXXX or XXXX live or work? Do you get the picture : no one is in charge here and no one is the responsible party?!!! All of this totally stinks!!!! 
Banks too big to fail? I say banks are way too big to be in the business of owning individual homes! This whole process was ridiculous and flawed through and through. 
We have had it with banks and with those who ca n't function within them!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation