Consumer complaint received 2025-09-29 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Fee problem
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
In order to avoid the monthly service fee, I was informed by Wells Fargo that one of the qualifying options was to initiate a debit card transaction which would prompt a {$1.00} transfer into the account in question. I was advised that this action must occur once during each monthly statement period, defined as the XXXX day through the last day of the month. 

In order to comply with this requirement. I went out of my way on XX/XX/XXXX to perform the required transaction. At approximately XXXX XXXX  ( before close of business ), I used my debit card to prompt the transfer, and the funds were immediately withdrawn from my checking account. 

Despite this, on the following day, Wells Fargo assessed a $ XXXX  monthly service fee on the grounds that the debit card charge was still pending and allegedly had not posted due to delays attributed to the merchants processing. However, the fact remains that I completed the required transaction within the prescribed timeframe. My monthly statement period did not close until XX/XX/XXXX, meaning my qualifying transaction was made in advance of the deadline on the XXXXmore than a full business day before the XXXX  weekend. 

I have provided documentation, including proof of the transaction and screenshots, verifying that the debit card transfer occurred on XX/XX/XXXX. Nevertheless, Wells Fargo has refused to reverse the fee. Their stated rationale is that they already issued a reversal within the last 12 months, and therefore would not issue another. However, that prior reversal was related to an entirely different situation and was supported by its own set of facts and proof, which I likewise provided at that time allowing them to comply and reverse it. Wells Fargo acknowledged the validity of my claim then, and this current dispute is no less substantiated. To deny reversal now, on the basis that I once before successfully challenged a fee, is both unreasonable and inconsistent with fair banking practices. Maybe if they didnt keep making mistakes, I wouldnt have to keep requesting things like this, but they will not take any fault to their actions. 

The terms communicated to me required that I initiate the qualifying debit card transaction within the statement period, not that I control or guarantee the merchants posting timeline. Wells Fargos decision to impose the {$5.00} fee under these circumstances is unjust, contrary to its own stated conditions, and demonstrates a repeated pattern of improper assessment. 

Accordingly, I respectfully demand the immediate reversal of the {$5.00} service fee assessed to my account for the XXXX statement period, together with written confirmation that ( 1 ) compliance will be determined by the date the qualifying transaction is initiated, not by the date a third party processes it, and ( 2 ) that future disputes will not be denied solely on the grounds that a prior valid reversal was issued within the last 12 months.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation