Consumer complaint received 2024-12-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Experian Credit Union XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Dispute Regarding CFPB Complaint # XXXX Dear Experian, This letter serves as a formal demand for immediate corrective action regarding the inaccurate reporting of the XXXX XXXX account ending in XXXX on my consumer report. Per your response to CFPB Complaint # XXXX, you stated that the account was verified with the original creditor, XXXX XXXX . However, my original dispute explicitly outlined why this account should either reflect a {$0.00} balance or be removed entirely, as XXXX XXXX has failed to provide proof of debt cancellation or otherwise substantiate the alleged debt. 
Background and Current Issues 1. XXXX XXXX XXXX Lack of Verification XXXX XXXX XXXX confirmed that the account was charged off. However, despite my request, they have failed to provide a 1099-C forma document required to verify any cancellation of debt reported to the IRS. Instead, they assert that I remain obligated for the debt without providing the legally required documentation to support their claim. 
2. Experian 's Inaccurate Reporting o By continuing to report this account without verification, Experian is knowingly disseminating inaccurate and unverifiable information. This action directly violates my rights under the Fair Credit Reporting Act ( FCRA ). 
Laws Violated 1. 15 U.S. Code 1681e ( b ) Accuracy of Information o Experian is obligated to follow reasonable procedures to ensure the maximum possible accuracy of the information it reports. Failing to remove or update this account to reflect a {$0.00} balance violates this provision. 
2. 15 U.S. Code 1681i Dispute Resolution o Experian must conduct a thorough investigation when a consumer disputes an account. If the original creditor can not or will not verify the accuracy of the account, Experian must either delete it or update it to reflect accurate information. By relying solely on unverifiable information from XXXX XXXX, Experian has violated this section. 
3. 15 U.S. Code 1681s-2 ( a ) Furnisher Responsibilities o XXXX XXXX , as the furnisher of this information, is obligated to report only accurate and complete information. Their failure to provide a 1099-C while claiming the debt remains owed contradicts their reporting to the IRS, thereby violating this provision. 
4. 15 U.S. Code 1681c Obsolete Information o If this account was charged off and reported to the IRS as a loss, it is either canceled debt or an uncollectible charge-off. Reporting such an account with a balance due is misleading and does not align with the FCRA 's requirements to ensure accurate reporting. 
Demand for Immediate Action I demand that Experian : 1. Update the Account to Reflect a {$0.00} Balance o Since this account was reported to the IRS as a charge-off or canceled debt, it must reflect this on my consumer report. 
2. Delete the Account Entirely o If XXXX XXXX can not or will not provide sufficient verification of the debt, this account must be removed from my consumer report under FCRA guidelines. 
3. Provide a Detailed Response o Provide me with a written explanation of the steps Experian has taken to ensure compliance with the FCRA, including details of your investigation process for this account. 
Failure to comply with the FCRA and rectify this issue will leave me no choice but to pursue further legal remedies, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) and seeking civil damages as allowed under 15 U.S. Code 1681n ( Willful Noncompliance ) and 15 U.S. Code 1681o ( Negligent Noncompliance ). 
I expect a full resolution within 15 days of receipt of this letter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation