Consumer complaint received 2026-01-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CREDIT ACCEPTANCE CORPORATION
State: MI

Complaint narrative:
I am submitting this complaint regarding material discrepancies, improper charges, and conflicting disclosures contained in my Retail Installment Contract, which is currently serviced/held by Credit Acceptance Corporation and originated by XXXX  XXXX  XXXX XXXX XXXX 



Background On XX/XX/XXXX, I entered into a Retail Installment Contract for the purchase of a XXXX XXXX XXXX  ( VIN : XXXX ). The contract reflects an APR of 18.99 %, a 63-month term, and a monthly payment of {$380.00}.

Upon later reviewing the full contract package, I identified multiple inconsistencies between the primary contract disclosures and the documents included in the transaction file. 

XXXX  Coverage Discrepancy The first page of the Retail Installment Contract explicitly states that XXXX  coverage was NOT PURCHASED DO NOT SIGN. Despite this clear disclosure, the contract package also includes executed XXXX Acceptance and XXXX  Waiver documents bearing my electronic signature, and a {$790.00} XXXX  charge is included in the Amount Financed. 



XXXX coverage can not be simultaneously declined and charged. These conflicting disclosures create ambiguity as to whether XXXX was improperly added after being declined or whether the disclosures were misleading at the time of execution. 

Optional Product Disclosure Issues Optional products, including an extended warranty/service-related product administered by XXXX XXXX XXXX, appear in the itemization of the Amount Financed even though they are marked as not purchased on the primary contract page. 



Optional products must be clearly and affirmatively authorized by the consumer. The documentation provided reflects contradictory representations regarding my consent. 

Down Payment and Trade-In Presentation The contract reflects a {$4700.00} down payment, yet trade-in sections are populated with vehicle information and XXXX  values. This presentation obscures how the down payment was applied and does not clearly disclose how the unpaid balance and Amount Financed were calculated. 

Arbitration Clause Concerns The arbitration clause requires buyer initials to confirm acceptance. The copy of the contract provided does not clearly reflect that this requirement was properly completed, raising questions regarding enforceability. 

Harm and Requested Resolution As a result of these issues, I may have been improperly charged for optional products that were declined and financed amounts that were not clearly or accurately disclosed at the time of contracting. 



I am requesting that Credit Acceptance Corporation : Conduct a full review of the contract and associated addenda Remove and refund any optional products that were not properly authorized, including XXXX  if confirmed to be improperly added Provide a corrected contract and account balance reflecting only valid, agreed-upon charges Provide a written explanation reconciling the contradictory disclosures I have attached a detailed timeline and evidence packet supporting this complaint

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation