Consumer complaint received 2025-07-11 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: PatientFi, Inc.
State: TX

Complaint narrative:
I went to your XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/year>. I asked for consultation regarding XXXX XXXX  and to learn about their XXXX XXXX therapies. I was seeking relief from debilitating XXXX. I was not sure if I was eligible for XXXX XXXX XXXX at the time because of my age and feared losing my mobility. I am XXXX XXXX XXXX. I did get real help and XXXX XXXX XXXX on XX/XX/XXXX after this extremely stressful experience that I am seeking help to resolve. 

I was coerced by a very aggressive patient care coordinator whom my husband and I thought was a doctor at the time, into signing up for XXXX non-surgical XXXX XXXX therapies. The cost of the therapy was {$7000.00}. I wanted to come back the next day but this coordinator said if we signed then it would be {$6500.00}. This person then said if my pain was a XXXX today by tomorrow it would be a XXXX, so we agreed to try it. I had reservations and was very shaky and confused due to the pain, so she used my XXXX to fill out the form for me. I got the injection right after filling out the form when I realized before leaving the office that we had been duped. Enthusiasm and answers to my question changed after the injection which was very painful. First, I was told that the plasma therapy would work and right after the injection the coordinator and other staff members tried to sell me the more expensive stem cell therapy necessary for this to work. Also I discovered that there was no doctor on the premise and they are not XXXX approved. I did more research when I got home and found many bad reviews and a law suit. And to make matters worse my pain worsened. I called the next day and continued calling to cancel when I was convinced that this was a scam. XXXX XXXX avoided my attempts to cancel. 

After many calls and emails, I was able to contact XXXX XXXX, a manager at XXXX XXXX who offered a compromise of 50 % of the cost if I do not share my experience according to the Confidentiality and Release Agreement dated XXXX XXXX. The original loan of {$6500.00} was for XXXX treatments and I had XXXX treatment that I know was fraudulent, therefore I refused the refund. I saved the emails. I did not receive a response from the email I sent to the XXXX XXXX XXXX refusing the refund that was unacceptable and not fair. My email stated I am seeking legal advice since you have not responded. I do not accept 50 % because that would mean I am paying for more than XXXX treatment that I should have not been subjected to to begin with. Considering the advanced stage of my XXXX, I should have not been talked into this treatment. 

I filed a dispute with XXXX who manages XXXX XXXX loans. I also filed disputes with the credit bureaus and XXXX XXXX Attorney General of TX, I filed my first dispute with the credit bureaus when my credit score changed. The first dispute was dropped because XXXX payments were made to PatientFI. I did not make those payments. When the third payment became due, my credit score was lower again due to a late payment. Therefore, I filed another dispute which I did not win according to XXXX XXXX XXXX XXXX 

Medical professionals informed me that the treatments would do nothing for me. This therapy is not appropriate for the hip especially since I had no cartilage left. I continue to dispute the loan and do not wish to enable this abusive behavior toward vulnerable seniors like me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation