Consumer complaint received 2025-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XXXXSubject: Formal Complaint  Privacy Breach, Harassment, and Retaliatory Threats by Chase Bank Employee XXXX XXXXo Whom It May Concern:\n\nI am submitting this complaint to formally report multiple violations of customer privacy, unprofessional conduct, and retaliatory threats involving staff at the Chase Bank XXXX XXXX XXXX XXXX XXXX, California. These actions, primarily involving a Chase employee named XXXX XXXX, have compromised my financial security and led to targeted threats against my livelihood.\n\nIncident Summary:\nOn or around XXXX XXXX XXXX  I visited the XXXX XXXX branch to make a deposit. During this visit, XXXX XXXX XXXX made inappropriate, unsolicited remarks about my personal and professional life in front of other customers. These included:\n\nDisclosure of my Chase account balance\n\nCommentary about my status as XXXX XXXX XXXX XXXX XXXX XXXX XXXXnDemeaning remarks about my professional goals and appearance, stating:\nNo one would buy real estate from you because your face is too ugly\n\nA dismissive suggestion that I should go work aXXXX XXXX XXXX  because they'll hire anybody, referencing mXXXX XXXX XXXX XXXXAdditionally, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  whom I have not seen or communicated with in over XXXX  years. He named this individual and cited his XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX despite the fact that I have never discussed this person with anyone at Chase. This indicates a serious violation of personal privacy and possibly unlawful access to nonpublic information.\n\nOngoing Privacy Violations:\nSince that visit, I have been approached in public by multiple individuals  including, disturbingly, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   who have referenced details about my Chase account balance or made other personal financial remarks. These repeated incidents strongly suggest that Chase employee(s) have disclosed confidential information related to my finances and the accounts of my relatives.\n\nRetaliation and Threats XXXX XXXX XXXX XXXX XXXX XXXX  I returned to the XXXX XXXX to request the names of the employees involved, as a supervisor over the phone had refused to provide that information. During that visit, I was threatened with retaliation related to my XXXX XXXX XXXX Specifically, it was suggested that the nearby restaurant XXXX XXXX XXXX, which is located directly across the street from the XXXX XXXX XXXX, would intentionally give me negative delivery ratings in an effort to deplatform me from XXXX XXXX because I filed a complaint.\n\nThis is an egregious escalation: attempting to damage my reputation and income as a gig worker by leveraging business relationships within the local community. These retaliatory threats are not only unethical but potentially criminal.\n\nRequested Actions:\nI respectfully request that the Consumer Financial Protection Bureau conduct a full investigation into the following:\n\nThe conduct oXXXX XXXX XXXX XXXX XXXX XXXX XXXX including verbal harassment, unauthorized sharing of private information, and inappropriate remarks made during a customer interaction;\n\nPossible unauthorized access and disclosure of my personal account and my relatives' account information;\n\nRetaliatory threats made on XXXX XXXX XXXX involving XXXX XXXX XXXX  and their potential involvement in manipulating my XXXX XXXX  account ratings;\n\nWhether any Chase employees have participated in or encouraged harassment, privacy violations, or retaliation against me for raising concerns.\n\nThese incidents constitute a serious breach of privacy laws, customer trust, and professional conduct. I request a formal investigation and a written response outlining the steps that will be taken to address these concerns.\n\nSincerely,\nStXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation