Consumer complaint received 2025-03-31 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: WVH, LLC
State: CA

Complaint narrative:
My sister/co-tennant was robbed and threatened to be XXXX XXXX  in the laundromat of the apartment. There was no security camera in the laundromat on our side, which XXXX of our neighbors told us there were women previously XXXX  there, but they had a camera at the laundromat in front of the main office only. We did not feel safe to live there anymore, also due to the fact that assumably affiliated men ( XXXX XXXX XXXX were talking loud and pointing to our apartment no more than a week after the robbery occurred, and an investigation with authorities was ongoing, saying " that's where she lives! that's where she lives! ". We were very overwhelmed, and verbally informed XXXX XXXX that we were beginning our search to move somewhere else as soon as possible. She made it seem as though it was XXXX and done. She knew it was our first apartment, and never explained the notice requirements to us, only until after we gave her the keys, which she also started being very aggressive. We also explained to her the crime that happened, to which she later tried to victim blame when we moved out, and downplay what actually happened, and stated that the cameras are not their responsibility, even though similar XXXX  have happened there before with other people. We explained we felt very unsafe and targeted, and we tried to give a written notice 15 days prior to moving out that we were not going to renew our lease in XXXX, but she verbally told us there is no point, saying that the notice had to be 60 days in advance to discontinuing " the '' lease. They kept trying to send us a lease renewal online, however, we did not go through with signing any new lease. Our lease was expiring on XX/XX/XXXX of that year. We moved out mid XXXX and gave the keys on the last day, after cleaning the apartment, and had already paid the last month 's rent that covered until XX/XX/XXXX, which was the final date of our last renewed lease agreement. So we didnt give her a written notice, as she discouraged us from doing so, but we did verbally tell her we were moving XXXX weeks before the lease ended. ( We had a 6 month lease that was active from XX/XX/XXXX XXXX XXXX 2023. We never signed to renew our lease for XXXX. We moved out and cleaned the apartment and gave her the keys on the last day, but yet we were charged XXXX months rent as a failure to inform fee. In addition to a month 's rent after our lease ended. So 2 months of rent for what? This is NOT the only charges put on our name for debt collection and reported to our credit -- in addition to the {$1000.00} deposit, for the floor damages and the " deep cleaning '' that they were supposed to do on their own after any tenant moves out. The flooring company they used is very cheap, I even found the website of the supplier they use, with the exact vinyl and carpet flooring, which states on the website just how " cheap '' those floor materials cost, and the square footage of these areas of the apartment are very very small. Only the living room carpet needed replacing as well as the kitchen vinyl floor. They charged XXXX {$1400.00}, in addition to keeping our {$1000.00} deposit, so basically {$2400.00} to change those cheap carpet and vinyl floors in that small part of the apartment? They also tried to claim that this new cheap carpet that was already XXXX years old, should last " 10 years before changing again ''. I do not know what they kept the {$1000.00} deposit for, if they took it for the XXXX month of rent improper notice they're claiming, or for replacing the floors alone, but I don't see why they should of ever charged us nearly {$3500.00} for that. It definitely does not cost that much. We also have video proof of the apartment 's condition prior to handing the keys to the office, with a timestamp from the XXXX recording it in addition to a verbal timestamp. Additionally, for our own safety, we had to move out right away as we explained to XXXX XXXX XXXX weeks prior to moving out. We took out large credit cards of about {$12000.00} for us and XXXX more sister to move into a house all together in a safe community farther away, which we are in debt from. Additionally, the staff involved should be investigated for scamming, and using unethical tactics ( to sign longer lease agreements ) as they also increased our rent from the $ XXXX range to $ XXXX range within XXXX year, to only our unit in the area as far as we know, ( as confirmed with a neighbor, and this witness will most likely not come forward because she still lives there and is afraid of retaliation ). And, if we didn't sign a longer lease, the rent would've been raised to the $ XXXX range ( nearly {$1900.00} ). Which is completely unreasonable, for a XXXX bedroom apartment in the XXXX, especially as the apartment had no modifications and it's in a very bad area and the website still had apartments available to lease, with the same initial monthly payment from the previous year. Nowadays, the website shows an under $ 100 monthly increase for the same size available units. Seems like we were the only ones targeted for this rent increase. We believe by that year, by law, the rent couldn't be increased any more than {$100.00} per year, so it surpassed that increase limit by XXXX.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation