Consumer complaint received 2025-02-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: NEXA Mortgage, LLC
State: CO

Complaint narrative:
RE : XXXX XXXX, NEXA MORTGAGE XX/XX/XXXX Id like this email to go to XXXX XXXX XXXX, HR Department & The CEO if possible. Im very upset & will be pursuing legal action against XXXX XXXX & Nexa Mortgage if necessary. I was advise to send my email to XXXX, when I called corporate. I sent this email XX/XX/XXXX, I got no response from them ever. 

I have not wanted to get to this point, but now XXXX XXXX is ignoring me regarding this situation in which he has already admitted guilt of messing up my mortgage ( to me & to my Realtor ) He has given me no choice in taking this to the next steps to get help recovering my funds lost. Below are the events that took place between XXXX XXXX XXXX & myself from XX/XX/XXXX, XXXX. 

In XX/XX/XXXX I was referred to XXXX XXXX from a longtime friend. My lease was coming up in XX/XX/XXXX, so I wanted to get some information for purchasing a home as a 1st time home buyer with down payment assistance, this was always my goal. XXXX XXXX sent me an email of all my paperwork that he would need from me to get started in the process. I sent him all the necessary paperwork that he asked for such as W2s, paystubs & recent years tax returns on XX/XX/XXXX. 

XXXX XXXX wrote me back after receiving all of my information that he would start working on 1 % & 0 % down payment programs with an FHA loan & that he would get me some information/payment estimates. This email was on XX/XX/XXXX. So I was happy as a 1st time homebuyer that I would qualify for down payment assistance from what he had said. 

I hired XXXX XXXX XXXX XXXX ) as my realtor with XXXX XXXX XXXX ( XXXX ) From the beginning I gave XXXX XXXX full authority to speak to XXXX regarding the mortgage process since I had never purchased a home before & she was going to explain things to me. From the beginning XXXX & myself had red flags & issues getting straight answers from XXXX XXXX or getting ahold of him. He was always changing the terms, loan amount, down payment & nothing was ever clear with him. I never knew what my payment or down payment ever would be based on the % rate, loan type, etc. He sent me probably 10+ different scenarios, all which were never definite the whole process. I never knew what Id be paying, because I think he knew he couldnt get the loan approved. I was also advised from XXXX XXXX on how to have my paystubs altered ( written in a text message ) & the way I was paid by my employer since I did sales. 

After giving him all of my information I was anxious to start looking at homes. On XX/XX/XXXX XXXX received the pre-approval for me up to {$550000.00} ( I have attached letter ) When we found the house XXXX went to XXXX XXXX with the amount, XXXX XXXX said that he would do what he needed to get it done & to put the offer in, so we did not lose the property. We put in an offer on XX/XX/XXXX based on his recommendations. It was accepted & we went under contract on the house for {$560000.00} with {$10000.00} in buy down money on XX/XX/XXXX. 

I then had to put my escrow money of {$5500.00} down which was sent to the title company on XX/XX/XXXX. At this point I had been advised to get an inspection done since XXXX XXXX would be trying to get me an FHA loan & it was necessary. So I scheduled an inspection for the property for XX/XX/XXXX in which I paid {$670.00} out of pocket. 

I had discussed with XXXX what date I had until to back out of the deal since I had some weird feelings with no definite answers from XXXX XXXX. She advised me the last day I could get my escrow money back would be XX/XX/XXXX. XXXX & myself along with the sellers Realtor, XXXX XXXX with XXXX XXXX XXXX ( XXXX ) had spoken with XXXX XXXX to get word from him that this deal was a go since the sellers had put an offer on a new home as well. All 3 of us were told everything was good to go & the loan would close, so we moved forward past the date, because we were having faith in XXXX XXXX word & trusted he knew what he was doing. 

For weeks we ( Myself, XXXX XXXX XXXX XXXX had been told by XXXX XXXX that everything was good to go still. We were 1st scheduled to close on XX/XX/XXXX. Which that date came & went. We had to extend closing 4-5 times, because of XXXX XXXX & his lack of communication & ability to get the loan closed. At this point we had been told that we had been denied by FHA 3xs ( which I was never informed ) because I do sales/bartend & now would need to move to a conventional loan in which I would need to come up with {$11000.00} + down payment which we had never discussed. He also told XXXX & XXXX they would need to give up some of their commissions in order to get this deal done as well, but could still not come up with a definite amount even to them regarding this. 

My lease was set to expire XX/XX/XXXX. I needed to give a 60 day notice, so I would have to give notice by XX/XX/XXXX. Before doing this I reached out to XXXX XXXX to make sure we would be closing on this loan or I would have no where to live. He assured me things were good to go, so I gave notice on my apartment as I couldnt afford to pay for both places. 

XXXX XXXX ordered an appraisal on the house XX/XX/XXXX. The report came back at the house being appraised at $ XXXX was told we would change the price of the house at this time to {$550000.00} to match the appraisal. I was not told by XXXX XXXX at this time that if he could not get the loan approved that this was my way of terminating the deal to get my escrow money back. We just moved forward still under XXXX XXXX guidance. 

I was advised by XXXX XXXX that I would need to get homeowners insurance set up for the property, so I contacted XXXX XXXX had a policy starting on XXXX, XXXX, XXXX. 
Around the end of XXXX ( XXXX not sure exact date ) XXXX XXXX had applied for a new conventional mortgage with XXXX XXXX  XXXX & the loan had been flagged for an audit. There was no way to discuss this with anyone & XXXX XXXX said he had no idea how long this could take or what could be happening. He told myself, XXXX XXXX XXXX all the same thing. I received a call from an auditor on XX/XX/XXXX regarding the loan in which he explained the loan was flagged for fraud, because they had proven that the bank deposit XXXX XXXX attached had been altered & they knew it was fraudulent. I explained I had sent them to my mortgage broker XXXX XXXX & that I had no idea what was going on. XXXX XXXX told me he would take care of everything. I did not alter any bank statements. 

At this point the loan had been denied & the sellers of the house I was trying to purchase had decided to not move forward, because of all of this mess & how long it took. No one had faith in XXXX XXXX at this point. They would not be giving me my escrow money back, because they lost theirs in this mess of a deal as well. 

I called my leasing office & my apartment had already been leased, so staying in my apartment was not an option, so I had to move no matter what. I would have just stayed in my apartment if I would have known the loan was going to be denied for fraud. I then decided to move across the hallway & had to put down a {$300.00} deposit for moving. I had to pack everything to move across the hallway, because XXXX XXXX was not honest with us that the loan was never approved. If XXXX XXXX would have came to me & said he did not think he could get the deal done, I would have backed out before XX/XX/XXXX or even after the appraisal came back lower in order to get my escrow money back & keep my apartment. 

Along with me losing the house, the sellers lost the house they had a down payment on & another party lost a house as well all due to XXXX XXXX lack of communication & negligenc

e. 3 parties lost houses & down payments. This was a disaster of a situation that I do not want anyone else to ever have to go thru. This was my 1st experience in buying a house & to say it was a
nightmare is an understatement. Turns out I trusted someone who lied to me about everything it seems. 
I just want my money back that XXXX XXXX admitted in a phone call & email that he messed up & should have backed out, and would pay me back ( make me whole in his words, because he felt bad ) I have proof of all of this with emails/texts. XXXX XXXX over promised & under delivered. Now he is ignoring my text messages hoping I will just go away. 

I have been extremely patient with XXXX XXXX because this deal fell apart at the end of XXXX. He said it would take him time to get things together, however, now Im being ignored. Ive run out of patience. I will be moving forward by suing him, or Nexa Mortgage & intend on blasting bad reviews everywhere if I dont get a resolution to this horrific situation. I thought Id give this a shot by letting you know what one of your mortgage brokers is out there doing to innocent people like myself. 

I am looking for the following compensation from XXXX XXXX now : -Escrow Funds {$5500.00} -Inspection Fees : {$670.00} -Deposit New Apartment : {$300.00} Respectfully, XXXX XXXX XXXX NEXA MORTGAGE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXXXXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation