Consumer complaint received 2026-03-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I am filing this complaint against Wells Fargo Bank regarding the continued withholding of my funds under the claim of a potential fraud flag on a cashiers check deposit.. There are no external bank flags connected to my business account. Wells Fargo appears unwilling to assume any business risk while waiting for another institution that has not provided the requested information within a reasonable timeframe. Instead, the bank continues to extend deadlines in short increments, effectively shifting the burden of uncertainty onto the consumer Since the initial restriction, Wells Fargo has repeatedly extended the resolution timeline in consistent XXXX increments, each time stating they are waiting on additional information from another institution ( XXXX Bank , the issuing bank of the cashiers check ). However, despite the passage of significant time, there has been no evidence provided of any actual fraud, dispute, or claim against the transaction or the business checking account in General. Based on the circumstances, I have serious concerns that Wells Fargo is using this fraud flag as a pretext to unjustifiably delay access to my funds or looking to hold my funds indefinitely without a law enforcement order. First, if there were a legitimate fraud concern, dispute, or irregularity with the cashiers check, it is reasonable to expect that the issuing bank ( XXXX ) would have responded promptly or taken direct action. Instead, Wells Fargo continues to cite waiting on XXXX without providing any indication that XXXX has identified a problem. The lack of response from XXXX strongly suggests that there is no active fraud issue. This has been going on for close to 60 days now from the date issued on the cashiers check. Second, Wells Fargo has failed to demonstrate reasonable diligence in resolving this matter. Rather than escalating or making a determination based on the information available, they have placed my account into a repeated extension cycle, effectively creating a holding pattern with no clear resolution timeline. This pattern indicates a deliberate avoidance of decision-making rather than a genuine ongoing investigation. Third, the continued restriction of my funds without clear justification is causing financial harm, stress and anxiety, ruining my daily activities and business activities as well, I have to feed, pay bills and Im currently undergoing XXXX which I cant afford to pay, the hospital has threatened to stop treatment which is a direct threat to my life all because of Wellsfargo and raises concerns about compliance with fair banking practices. Financial institutions are expected to conduct investigations within reasonable timeframes and can not indefinitely withhold customer funds based solely on unverified or unresolved suspicions. At this point, it appears that Wells Fargo is prioritizing its own risk avoidance over its obligation to act fairly and reasonably toward its customer. The repeated use of waiting for additional information has become a stalling tactic rather than a legitimate investigative necessity. I respectfully request that this matter be reviewed and that Wells Fargo be required to : Provide a clear and documented explanation of the alleged fraud concern. Disclose what specific information has been requested from XXXX Bank and when those requests were made. Justify the continued extensions and explain why no final determination has been reached. Immediately resolve the restriction and release my funds if no verified fraud or dispute exists

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation