Consumer complaint received 2025-10-24 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Date : XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) P.O. XXXX XXXX Washington, XXXX XXXX Subject : Formal Notice and Request for Investigation Misapplied Loan Payments, Illegal Repossession, Improper Fees, and XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I, XXXX XXXX, am submitting this formal notice and request for redress concerning ongoing and systemic violations of consumer protection laws related to misapplied loan payments, illegal vehicle repossession, unauthorized interest assessments, overdraft penalties, and the theft of income and services affecting myself and an estimated XXXX XXXX consumers nationwide. 

Summary of Violations and Harm XXXX. Misapplied Loan Payments : Loan servers and affiliated financial institutions have repeatedly failed to properly credit payments to my account, resulting in false delinquency reports, unlawful penalties, and inflated loan balances. 

XXXX. Illegal Repossession : A XXXX XXXX XXXX XXXX, lawfully owned and paid under good faith terms, was wrongfully repossessed despite verified payments and no legal repossession order on record. This act constitutes conversion, breach of contract, and theft of property. 

3. Improper Fees and Interest : Financial institutions have imposed unauthorized late fees, compounding interest, and surprise overdraft fees in violation of CFPB Regulation E ( Electronic Fund Transfers ) and Truth in Lending Act ( TILA ) protections.

4. Theft of Wages and Services : Due to false delinquency and wrongful repossession reports, I experienced loss of wages, damage to credit standing, and theft of income and professional services, directly interfering with my ability to maintain stable business operations and earnings. 

5. Systemic Consumer Harm : These practices represent a pattern of unlawful activity by loan servers and affiliated financial entities that mirror known CFPB enforcement actions against institutions exploiting consumers through deceptive or unfair practices, including unauthorized fees and account manipulation impacting millions of Americans. 

Relief Requested I respectfully request the following actions : 1. A formal CFPB review into the entities responsible for misapplied payments, repossession, and unauthorized account activity.

2. Immediate consumer relief and restitution for affected parties, including the return or value of the XXXX XXXX XXXX, restoration of lost wages, correction of false credit reporting, and repayment of all illegal fees. 

XXXX. Enforcement of penalties against all financial institutions and loan payments found in violation of XXXX XXXX XXXX Reform and Consumer Protection Act provisions. 

Supporting Evidence Documentation and communications demonstrating payment records, repossession details, and related financial loss are available upon request. I am prepared to provide bank statements, loan documentation, correspondence, and transaction logs for CFPB review. 

Declaration I declare that all statements herein are true and made in good faith under penalty of perjury. The extent of these actions has caused substantial personal and financial harm and requires immediate federal oversight. 

Respectfully submitted, XXXX XXXX Email : XXXX Phone : ( XXXX ) XXXX XXXX Date : XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation