Consumer complaint received 2025-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
To Whom It May Concern at the Consumer Financial Protection Bureau ( CFPB ) : I am writing to file an urgent and formal complaint regarding multiple inaccurate and harmful entries being reported on my credit reports. These errors are affecting my financial stability, access to credit, and peace of mind. I respectfully request your assistance in investigating and resolving these issues with the relevant data furnishers and credit reporting agencies. Below, I have provided the detailed information associated with the inaccuracies, along with related issues, applicable laws, and how each has negatively impacted my life. 
XXXX XXXX XXXX XXXX, MI XXXX Wrong Address Issue : This address is not associated with me in any way Law : FCRA 1681e ( b ) credit bureaus must maintain accurate address information Story : I have never lived at this address and never used it on any credit application, utility service, or legal document. Its presence on my report creates identity confusion and has triggered delays during employment background checks and credit applications. This address may indicate a mixed file or clerical error. I demand its immediate deletion. 
XXXX XXXX XXXX, MI XXXX Wrong Address Issue : This is an incorrect address that is not part of my residential history Law : FCRA 1681c-2 consumers have the right to remove inaccurate personal information Story : I do not recognize this address and have no known connection to it. Its continued presence on my report is jeopardizing my ability to verify my identity with lenders and institutions. It appears to be the result of file merging or fraud. This must be deleted immediately. 
XXXX  XXXX Late Payment High Balance : {$1700.00} Opened : XX/XX/XXXX Issue : Late payments reported while I was in hardship status Law : FCRA 1681s-2 ( a ), CARES Act provisions for borrowers Story : I was going through a financial hardship and submitted deferment paperwork to the servicer. Despite this, they failed to update my status and reported late payments, violating my rights and further damaging my credit. These marks are unjust and I request their full deletion. 
XXXX  XXXX XXXX  Late Payment High Balance : {$3000.00} Opened : XX/XX/XXXX Issue : Inaccurate delinquency during repayment plan transition Law : FCRA 1681i Story : I applied for an income-based repayment plan and while it was under review, my account was reported as late. This reporting is inaccurate and violates my consumer rights. I request immediate removal of all late marks. 
XXXX XXXX XXXX Charge-Off High Balance : {$24000.00} Opened : XX/XX/XXXX Issue : Charge-off reported without valid debt validation or agreement on resolution Law : FCRA 1681s-2 ( b ), FDCPA Story : I experienced financial hardship due to job loss. I contacted the creditor to arrange a payment plan, but received no assistance or response. They reported the charge-off without giving proper notice or validation of the debt. I dispute this account entirely and request its deletion. 
XXXX XXXX Late Payment High Balance : {$1700.00} Opened : XX/XX/XXXX Issue : Late payment reported during servicer transfer and deferment Law : FCRA 1681e ( b ) Story : During a servicer transfer, my deferment status was not properly maintained. This led to late marks that were not due to any fault of my own. These marks must be corrected and removed to reflect the true history of my account. 
XXXX  XXXX XXXX Late Payment High Balance : {$3000.00} Opened : XX/XX/XXXX Issue : Improper late payment reporting without consumer notification Law : FCRA 1681s-2 ( a ) ( 1 ) Story : I requested assistance on this loan and was never notified about missed payments. Despite hardship communications, the servicer reported me late. This has impacted my credit score and financial opportunities. These marks must be removed immediately. 
XXXX  XXXX XXXX Late Payment High Balance : {$5900.00} Opened : XX/XX/XXXX Issue : Auto-debit failure caused wrongful late reporting Law : FCRA 1681s-2 Story : My bank statements show an auto-debit attempt that failed due to servicer error, not consumer negligence. The servicer refused to correct the reporting even after I submitted documentation. This derogatory mark is unfair and must be removed. 
XXXX  XXXX Late Payment High Balance : {$3400.00} Opened : XX/XX/XXXX Issue : Late payment reporting during active deferment Law : CARES Act and FCRA 1681i Story : I received written confirmation of approved deferment. Regardless, the servicer incorrectly reported late payments. This reporting has prevented me from securing housing and financial assistance. I request full deletion of all negative history on this account. 
XXXX Inquiry XX/XX/XXXX Issue : Unauthorized hard inquiry Law : FCRA 604 ( a ) ( XXXX ) Story : I did not apply for any credit with XXXX  on this date. This inquiry was unauthorized and has negatively impacted my credit score. There is no permissible purpose for this pull. I demand removal. 
REQUEST FOR RELIEF : I respectfully request the Consumer Financial Protection Bureau to : 1. Conduct an immediate and thorough investigation into the inaccurate addresses, accounts, and inquiries listed above 2. Compel the data furnishers and credit bureaus to provide proper documentation and permissible purpose proof for each item 3. Direct them to remove all unverifiable, inaccurate, and unauthorized information XXXX. Ensure compliance with the FCRA, FDCPA, and other applicable consumer laws XXXX. Provide me with a full update on the outcome of each disputed item I am enclosing a copy of my identification and credit report highlighting the disputed entries. I appreciate your urgent attention to this matter and request that this complaint be handled with the seriousness it warrants. These inaccuracies have already caused me irreparable damage, including loan denials, emotional stress, and financial hardship.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation