Consumer complaint received 2017-11-10 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
NATIONSTAR CHANGED IT 'S NAME TO MR. COOPER BUT IT 'S STILL A SCAM AND A FRAUD DISGUISED AS A LEGITIMATE COMPANY. THEY HAVE CONTINUED THEIR SYSTEMATIC LOAN FRAUD, WIRE FRAUD, EXMBEZZLEMENT, AND MISAPPROPRIATION OF FUNDS ... WHILE LYING TO CONSUMERS, ADDING RANDOM, ILLEGAL FEES, COLLECTING ILLEGAL FEES WITHOUT SELLER 'S KNOWLEDGE BY STEALING PRINCIPAL WITHOUT APPLYING IT TO LOAN, LYING TO CONSUMERS ABOUT LEGAL PROCEEDINGS, WHILE ALSO ENGAGING IN US MAIL FRAUD AND SYSTEMATIC, INTENTIONAL, ORGANIZED, PROGRAMMED CRIMINAL THEFT THAT I BELIEVE IS PROSECUTABLE UNDER RICOH LAWS. 

INDIVIDUAL CRIMES HAVE BEEN DOCUMENTED BY XXXX XXXX, XXXX XXXX, XXXX XXXX, AND NUMEROUS OTHER EMPLOYEES UNDER THE CORRUPT, DISGUSTING, VILE LEADERSHIP OF XXXX XXXX, WHO SHOULD BE REMOVED IMMEDIATELY AS CEO BEFORE ALL VAULE IS LOST IN THIS SCAM HE IS HIDING USING CRIME TO COVER MISSING INCOME. 

ATTACHED IS THE WRITTEN CORRESPONDANCE FROM XX/XX/XXXX FROM XXXX XXXX CONFIRMING HE LIED ON THE PHONE ABOUT A FORECLOSURE THEY WERE DOING BEHIND OUR BACKS. XXXX XXXX AND THE LEGAL TEAM ALSO STOPPED ALL STATEMENTS IN THE MAIL, AS PART OF AN INTENTIONAL ORGANIZED HOME THEFT TO MAKE YET ANOTHER ELDERLY, UNEDUCATED WIDOW, A HOMELESS VICTIM. 

XXXX XXXX KNEW IN XX/XX/XXXX THAT THE LOAN # XXXX WAS A FRAUD AND WAS NEITHER PROPERLY DISCLOSED UPON LOAN ORIGINATION NOR WAS IT CORRECTED AS REQUIRED BY LAW. HE ALSO TOLD US THEY WOULD PROVIDE PROPER DOCUMENTATION OR CANCEL THE LOAN. I KNEW THIS LOAN WAS A FRAUD, THIS WAS FIRST EXEC TO CONFIRM LAWS AND OUR RIGHTS, SO THIS IS STARTING POINT IN OUR LEGAL RECOURSE. UP TO XX/XX/XXXX, LOWER LEVEL EMPLOYEES WERE INVOLVED. XXXX XXXX WAS THE FIRST PERSON TO EXPOSE HIGH LEVEL CRIME, BUT NOT THE LAST. 

AS OF TODAY, XX/XX/XXXX, WE HAVE NEVER RECEIVED A PROPER STATEMENT, WE HAVE HAD PRINCIPAL STOLEN REPEATEDLY WITHOUT CREDIT, AND I HAVE TRAPPED THEM BY EXPOSING THEIR COMPUTER FRAUD THAT IS THE REAL MASTERMIND IN THEIR CRIMINAL GAME. TODAY XXXX XXXX ASKED ME WHAT I WANTED DONE WITH MY ACCOUNT AFTER YET ANOTHER EMPLOYEE LIED, TOLD ME THEY WERE COLLECTING PAYMENTS, AND STOLE MY MONEY AGAIN. SHE ASKED IF I WANTED IT REVERSED ... I REPLIED THAT I DO N'T WANT IT STOLEN IN THE FIRST PLACE, YOU ARE TAKING MONEY AND INTEREST BY HOLDING ILLEGALLY AND MISAPPLYING IT, AND SHE WOULD NOT AGREE. SHE SAID, HOWEVER, THAT HER COMPUTER IS ALLOWED TO MAKE MISTAKES ALL DAY LONG FOR MILLIONS OF DOLLARS, AND IT 'S PERFECTLY LEGAL. I ASKED OVER AND OVER ... " IS IT LEGAL TO MISAPPLY FUNDS IN REAL ESTATE ... EVER??? '' ... AND SHE WAS TRAINED BY XXXX XXXX NOT TO ANSWER A SIMPLE LEGAL QUESTION EVERYONE SHOULD KNOW, ESPECIALLY A MEMBER OF THE EXECUTIVE TEAM. 
ALSO ATTACHED ARE THE RECENT MONTHLY STATEMENTS. THEY STILL CONTAIN THE FEES FOR THE FORECLOSURE THAT WAS SUPPOSED TO HAVE NEVER HAPPENED BUT DID, NOT BY ACCIDENT, BUT BECAUSE THEY ARE NEVER HONEST. IT ALSO SHOWS YET ANOTHER THEFT OF FUNDS PROVEN IN WRITING. 
I VERBALLY CONFIRMED " AM I PAYING XXXX, XXXX AND XXXX? '' AND THEY SAID " YES '' AND CONFIRMED AMOUNT WITH ME. I WAS VERY CLEAR BECAUSE I KNEW WHAT WOULD HAPPEN, AND FOR THE SECOND CONSECUTIVE TIME, THEIR COMPUTER STOLE {$1000.00} FROM ME, A TOTAL OF {$2000.00}, BREAKING THE {$500.00} THRESHOLD FOR AM INTENTONAL FEDERAL CRIME AND FBI CORRECTION. THEY ARE NOT PROFITABLE. THEY ARE CRIMINAL. 
I ALSO REQUESTED INFORMATION ON THE LEGAL TEAM HANDLING MY ACCOUNT TO REPORT TO THE TEXAS XXXX XXXX FOR FALSE AND ILLEGAL BILLING AND COUNTLESS ILLEGAL ACTS LIKE RESELLING REAL ESTATE THEY NEVER OWNED BUT I WAS TOLD I CAN NOT GET THAT INFORMATION. THEIR LEGAL TEAM IS XXXX XXXX APPARENTLY ... HIDDEN ON A DEATH STAR FAR FAR AWAY ... AND WE CAN ONLY SUMMON THEIR DARKNESS ... NOT THEIR PRESENCE. 

I ALSO REQUESTED TO KNOW WHY EVERY PAYMENT IS MISAPPROPRIATED AND EVERY MONTHLY STATEMENT IS WRONG, FRAUDULENT AND ILLEGAL AND I WAS TOLD THEY COULD NOT ANSWER THE QUESTION, ONLY CORRECT ERRORS AFTER THE FACT WITHOUT PROPER CREDIT OF STOLEN PRINCIPAL AND ILLEGAL INTEREST ADDED FROM STOLEN PREPAID PRINCIPAL. THIS IS HUGE, HOLDING THE PRINCIPAL FOR 30, 60 OR 90 DAYS CREATES INTEREST CHARGES ILLEGALLY ... AND THEY KNOW THIS. THEY SKIM EVERYWHERE AND DIP THE NET AND SCOOP HOMES WHEN THEY CAN. 

I ASKED XXXX XXXX WHY SHE LIED TO ME IN XX/XX/XXXX AND HER EMPLOYEE LIED IN XX/XX/XXXX ON THE PHONE ABOUT PAYMENTS. XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX WAS PAID AND CONFRIMED VERBALLY BUT THEY STOLE XXXX AND POCKETED IT AFTER SAYING IT WAS PAID VERBALLY ... XXXX, XXXX, XXXX ... SAME EXACT THING BUT THEY STOLE XXXX THIS TIME. THAT IS {$2000.00} STOLEN IN PAST 90 DAYS FROM ONE ACCOUNT. NATIONSTAR MANAGES THOUSANDS AND THOUSANDS OF ACCOUNTS SO THEY ARE STEALING MILLIONS AND MILLIONS FROM CONSUMERS EVERY MONTH. HOW DO I KNOW???? THEY HAVE NO DESIRE, GUILT OR OBLIGATION TO CORRECT A SYSTEM THAT INTENTIONALLY STEALS. THEY NOT ONLY DO N'T FIND MISAPPROPRIATION OF FUNDS ILLEGAL, THEY EMBRACE IT AS PART OF THEIR CORPORATE PROFIT STRUCTURE AND ACCEPT THEFT AS A DAILY ACT AS NORMAL AND LEGAL. XXXX XXXX ENDORSED IT. I HAVE CONFIRMED THIS. THIS COMPUTER FRAUD, THE ELECTRONIC MASTERMIND, IS AUTHORIZED BY XXXX XXXX, THE CEO, TO COVER FOR THE FACT THAT HIS COMPANY IS NO LONGER PROFITABLE NOW THAT THE FORECLOSURE CRISIS I OVER. 

THEIR COMFORT WITH CRIME IS TERRIFYING AND EVERY ACT IS SYSTEMATIC. XXXX XXXX AND XXXX XXXX REMINDS ME OF XXXX XXXX AND AND HIS GROUP, ABOVE THE LAW ... FOR NOW ... BUT NOT FOREVER. THIS IS HIGH LEVEL CRIME AND IT IS OUT IN THE OPEN FOR ANYONE TO FIND, AND I WILL ENJOY THE FALL OF THE GUILTY AFTER THE PAIN THEY HAVE CAUSED OTHERS WITHOUT REMORSE

Company response to consumer: Closed with explanation