Consumer complaint received 2025-12-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
XXXX. Introduction & Statement of Core Claim I am filing this complaint against Wells Fargo for engaging in systemic deceptive practices ( UDAP ) and fraud related to the intentional manipulation of my available account balance and transaction posting order for the sole purpose of generating fees. This is not a simple overdraft dispute ; it is a clear challenge to the bank 's internal processes and subsequent deception. I have filed a simultaneous complaint with the OCC ( Case No. XXXX ). 

XXXX. Timeline of Deceptive Practice & Bank 's Initial Response Prior to XX/XX/year> : I experienced a consistent, harmful pattern : I would transfer funds from my savings to my primary checking account to cover known, recurring automatic debits ( e.g., XXXX XXXX XXXX, XXXX XXXX XXXX purchases ). Transactions would initially appear to clear, but those funds would later reappear/re-post on the ledger, forcing my account into overdraft and generating fees. 

XX/XX/year> ( Initial Bank Contact ) : I called Wells Fargo to dispute this practice. The representative provided a false, deceptive defense, claiming the issue was caused by 'merchants manipulating the transactions. ' This statement is demonstrably false and constitutes a deceptive act to conceal the bank 's own internal posting practice. 

XX/XX/year> ( Regulatory Action & Correction ) : After I notified the OCC of this issue, Wells Fargo immediately corrected its transaction posting process. This action is irrefutable proof that the fraudulent transaction order was entirely within the bank 's control and only ceased due to external regulatory pressure. 

XXXX. The Escalation Interview & Misrepresentation ( XX/XX/year> ) XX/XX/year> ( Call with XXXX XXXX XXXX ) : I received a call from XXXX XXXX XXXX of the Wells Fargo XXXX XXXX. XXXX XXXX XXXX acknowledged the call was being monitored and/or recorded by the bank. He attempted to mischaracterize the issue as solely about " overdraft fees. '' My Refutation & Demand for Systemic Review : I immediately refuted this mischaracterization, clearly stating the core complaint is about fraud and the intentional manipulation of my funds. I detailed the specific mechanism of manipulation to XXXX XXXX XXXX ( funds moved from savings for known debits ) and rejected his suggestion to review only limited transactions. I demanded the bank investigate the entire systemic pattern of fund clearing and re-posting from XX/XX/year> onward. 

XXXX. Summary of Violation & Remedies Sought The bank 's actions, specifically the false claim of " merchant manipulation '' and the systemic process of clearing/re-posting known deposits to manufacture fees, are clear Unfair and Deceptive Acts or Practices ( UDAP ) designed solely for profit maximization. 

I seek the following remedies, utilizing the CFPB 's authority to ensure restitution and compliance : Full Restitution of All Fees and Damages : I request a refund for all fees ( overdraft, NSF, etc. ) incurred as a direct result of the bank 's deceptive posting practices from the start of the pattern ( XX/XX/year> ) to the date the practice was corrected. 

Damages for Deceptive Practices : I request appropriate monetary compensation for the time, emotional distress, and financial management disruption caused by the bank 's deliberate deceptive conduct, including the false 'merchant manipulation ' claim. 

Preservation and Production of Records : I formally request that the CFPB compel Wells Fargo to provide their own internal call recordings and transcripts for both the representative on XX/XX/year>, and XXXX XXXX XXXX on XX/XX/year>. These recordings, which the bank 's own policy confirms were created, are the primary evidence needed to verify the bank 's deceptive claims and my full account. 

I expect Wells Fargo to resolve this issue by fully compensating me and providing formal, written documentation of their internal investigation into these fraudulent practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation