Consumer complaint received 2025-12-31 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: VT

Complaint narrative:
Referencing prior complaint # XXXX with CFPB. I had new evidence come in and so I close that case and started a new one. Robinhood is done responding to the issue, and so this will be my last update. 

This complaint concerns Robinhood XXXX XXXX  refusal to credit a XXXX  deposit sent to what appears to be a Robinhood-controlled deposit address. 

Summary On XX/XX/XXXX, I transferred Bitcoin from my XXXX  account to my Robinhood XXXX account. I copied and pasted the deposit address directly from Robinhood into XXXX and completed the transaction ( TXID : XXXX ). 

I believe the funds were sent to a previous Robinhood XXXX  deposit address that I had used in XXXX. I previously sent a small test amount of XXXX  to this same exact address in XXXX, which is reflected on-chain. All of this is documented in the attached materials. 

-Key Facts- * * On XX/XX/XXXX, I sent XXXX XXXX ( ~ {$15000.00} ) to the address : XXXX. 

* * This address was believed to be my prior Robinhood XXXX deposit address from XXXX. 

* * Robinhood escalation specialist XXXX ( Case ID : XXXX ) now claims this address belongs to another Robinhood customer. 

-This claim conflicts with the following : - * * Public blockchain records show only my transactions on this address ( three lifetime transactions total ). 

* * Robinhoods published policy states that XXXX deposit addresses provided to customers are unique and remain attributed to that customer, even after address rotation. 

-Robinhood has refused to : - * * Confirm whether this address was ever generated for my account * * Provide internal records showing which customer account this Bitcoin address was assigned to and when, without disclosing the identity of any other customer * * Explain how a unique deposit address with only my transaction history can belong to a different customer -Requested Assistance- I respectfully request the CFPB assistance in compelling Robinhood to : Produce internal records showing the addresss account attribution and generation date Reconcile its published deposit-address policy with its current position Credit the XXXX deposit unless Robinhood can produce internal records showing that this address was generated exclusively for a different customer and never attributed to my account Please let me know if any additional documentation is required. 

Thank you for your time and assistance. 

XXXX XXXXXXXX XXXX XXXX  ATTACHMENTS * * Attachments : * * Blockchain Transaction Statement ( PDF ) Address : XXXX. Covers activity from XX/XX/XXXX through XX/XX/XXXX. Shows three lifetime transactions, current balance XXXX XXXX XXXX no third-party activity. 

* * Coinbase Transaction Confirmation ( Screenshot or PDF ) XX/XX/XXXX XXXX transfer. TXID : XXXX. Confirms amount sent and destination address. 

* * Robinhood XXXX Deposit Address Policy ( Screenshot ) Excerpt stating XXXX deposit addresses are unique per customer and remain attributed even after rotation. 

* * Robinhood Escalation Correspondence ( Email Chain ). Last response in chain from escalation specialist XXXX. Documents Robinhoods claim that the address belongs to another customer and refusal to credit. 

* * Historical XXXX Transaction Record. Prior XXXX test deposit to the same address Demonstrates my historical use of the address.

Company response to consumer: Closed with explanation