Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
I formally lodged a complaint with Truist Bank ( Complaint ID XXXX ), regarding Truist Banks unwarranted administrative hold placed on a check I deposited from the United States Treasury. On XX/XX/year>, at approximately XXXX p.m. XXXX, I contacted Truist Bank and spoke with supervisor XXXX XXXX in XXXX, Florida, regarding a check I had deposited that was subsequently placed on an administrative hold. When I inquired as to the reason for the hold, I was told only that it was a routine/standard process for the XXXX XXXX Department to place checks on hold when additional information is needed. When I further asked what specific additional information was required, I was informed that this could not be shared with me. I was told the hold would remain in place until XX/XX/year> approximately XXXX ( XXXX ) days after the date I initially deposited the check. The check in question is issued by the United States Treasury, as is plainly indicated on the face of the check, which bears the notation VA compensation XXXX. I am a United States XXXX veteran. I have been receiving and depositing United States Treasury checks for over XXXX ( XXXX ) years. These funds are not discretionary income they are compensation I have earned through my service to this country, and I rely upon them to meet my most basic daily needs. The actions of Truist Bank in this matter are deeply troubling. Specifically, Truist has : ( XXXX ) unilaterally placed a hold on funds backed by the United States Treasury without providing any meaningful explanation ; ( XXXX ) refused to disclose what additional information is required, thereby preventing me from taking any corrective action ; ( XXXX ) failed to contact me in any manner to verify whatever information it claims to need ; ( XXXX ) refused my request to cancel the deposit so that I may seek banking services elsewhere ; ( XXXX ) refused my request to close my account; and ( XXXX ) provided me with no avenue of recourse to access funds that are rightfully mine. This conduct is not merely disappointing or frustrating though it is both, particularly for an individual on a fixed income who depends on these funds without interruption. The unauthorized and unwarranted withholding of another partys funds may constitute conversion under applicable law. A corporation holding funds belonging to a XXXX veteran funds issued by the United States Treasury and designated as service-connected XXXX compensation without legal justification, without transparency, and without recourse, is conduct that this institution should not take lightly. No individual should be required to fight for access to their own money. That burden is unconscionable when the funds in question are backed by the full faith and credit of the United States government and are intended for a XXXX veteran whose financial security depends on their timely receipt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation