Consumer complaint received 2026-04-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: Exeter Finance, LLC.
State: WI

Complaint narrative:
Exeter Finance LLC funded a loan in my name for a XXXX XXXX XXXX. This loan was funded at XXXX of XXXX XXXX in XXXX XXXX Georgia on XX/XX/XXXX. They funded the loan based on a signature however I did not receive a copy of the retail installment agreement at the time of signing. The deal was not complete, and the contract was not consummated or perfected. The loan officer knew I did not possess the car or the keys and was not supposed to submit the contract until I returned to the dealership to go over the paperwork. I did not leave the dealership with the contract, car or keys. And the dealership still has my drivers license. I have never sat in or driven the vehicle. On XX/XX/XXXX I told the salesperson XXXX XXXX that I didn't want the car by text. On XX/XX/XXXX I received an email from my bank stating a new account was added to my credit file. I looked at the file and saw that the account was from Exeter XXXX. I called them and told them that I didn't have a car, and I never received a contract. They told me that I signed and to call the dealership. I also told them I don't want the car. They told me that maybe I can trade it in for something else. They also told me that I can do a voluntary repossession for a car I don't possess. I have spoken with Exeter numerous times. On XX/XX/XXXX I spoke with XXXX and he told me to call the dealership on a XXXX call. On the call the dealership told me that I didn't have a contract, and they could not find a contract under my name and to call the finance company and at that time I informed the dealership that Exeter was currently on the call. At this time the dealership miraculously found the contract and told Exeter that they would locate the vehicle and give them a call back. I have been given the run around from both the dealership XXXX of XXXX XXXX and the finance company Exeter. On XX/XX/XXXX XXXX the XXXX Platform XXXX of the dealership told me that I have to return to the dealership in Georgia to get a copy of the contract that they did not give me at the time of signing. I live in XXXX Wisconsin. On XXXX I filed a dispute with Exeter based on delivery of the vehicle. They replied and sent me a copy of the contract as validation of the debt. I filed another dispute on XX/XX/XXXX and sent this XXXX certified mail with receipt. I quoted Georgia code XXXX ( c ). Along with the rescission letter I sent to XXXX of XXXX XXXX. As of right now the loan is XXXX days late. I found that it is not lawful to require someone to pay for a car that they don't have and never took possession of. Also, it is unlawful to report a loan that was not consummated and is unenforceable on my credit profile. When I called Exeter XXXX on XXXX after finding out that they opened an account on my credit file that I was not aware of since I did not go back to the dealership to finish the transaction and I did not have any collateral. Exeter should have conducted an investigation when I told them that I didn't the car, or the contract and I never received a contract at the dealership. Instead of initiating an investigation they told me, " You signed. '' and really that's all they say whenever I call them is " you signed. '' To this day they still have not marked the account as disputed, and they have not conducted an investigation. I submitted a dispute on XX/XX/XXXX they replied and said the dispute was frivolous. When I tell them something they constantly twist my words and tell me things that I did not say. They say that I " refused '' delivery of the vehicle. I don't know what to do. I have filed XXXX reports against XXXX of XXXX XXXX file number XXXX and XXXX report against Exeter with the XXXX XXXX XXXX XXXX Today XX/XX/XXXX Exeter called me and I returned their call. They were asking for payment and told me the account is XXXX days late. I was transferred to XXXX XXXX and he informed me that XXXX of XXXX XXXX says that I signed the retail installment contract then left without taking the contract or the car and that I abandoned the car on the dealership lot and they request that they repossess the car and take it to auction. I am reporting this transaction as fraudulent. Under Georgia Code 10-1-32 ( c ) if the seller does not present a completed copy of the contract to the buyer at the time it is signed, a buyer who has not accepted delivery has the right to rescind the agreement. I rescinded and I'm reporting this as a fraud. The dealership and Exeter funded the loan without delivery and are reporting on my credit report and I don't possess the collateral. The deal was not consummated or perfected. I have reported this as fraud with the FTC Complaint # XXXX, XXXX XXXX XXXX XXXX XXXX XXXX report # XXXX.

Company response to consumer: Closed with explanation