Consumer complaint received 2025-01-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Date : XX/XX/XXXX Experian XXXX XXXX XXXX XXXX, TX XXXX Proof of Purchase and Debt Validation Request for Account - [ Account Number : XXXX ] Dear Experian, I am writing to dispute the accuracy of the debt information reported on my credit report regarding the Bridgecrest account, which appears as Repossession/Foreclosure with a balance of {$7200.00}. I am requesting a thorough review of the debt and validation of the information in accordance with my rights under the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). 

Account Overview : Creditor : XXXX Account Number : XXXX Account Status : Closed Open Date : XX/XX/XXXX Last Activity : XX/XX/XXXX Balance : {$7200.00} Account Type : Automobile Loan Payment Status : Repossession/Foreclosure Past Due Amount : {$7200.00} Terms : 72-month term Monthly Payment : {$0.00} High Balance : {$20000.00} Remarks : Merchandise was taken back by Grantor, and there may be a balance due. 
Payment History : 6 % of payments made on time. 
Dispute Summary : The XXXX account is reported as " Repossession/Foreclosure '' for several months, including XXXX and the preceding years. As of XX/XX/XXXX, the reported balance is {$7200.00}, with a high balance of {$20000.00}. However, I dispute the accuracy of this account information for the following reasons : Request for XXXXroof of Debt : Under 15 U.S.C. 1692g ( Validation of Debts ), I request that you provide validation of this debt, including : The original purchase agreement for the loan. 
Account statements showing the balance history and payments made, if applicable. 
Evidence of repossession/foreclosure, including a detailed report of how this amount was calculated and whether the vehicle was indeed repossessed or voluntarily surrendered. 
Request for Purchase Agreement : Please provide a copy of the original purchase agreement or contract associated with the automobile loan, showing : The terms of the loan ( interest rate, repayment schedule, fees, etc. ). 
Evidence that the amount owed is accurate and substantiated. 

Request for Repossession/Foreclosure Documentation : Under 15 U.S.C. 1681i ( Procedure in Case of Disputed Information ), I request that you provide the following supporting documents related to the repossession or foreclosure : The repossession notice or other formal documentation from the lender confirming the repossession or foreclosure process. 
Documentation that confirms the repossession was legally processed and whether a deficiency balance remains. 
Verification of Past Due Amount : The current status shows that the balance is {$7200.00}, and there is mention of a past due amount. Under 15 U.S.C. 1681e ( b ) ( Duty of Users of Consumer Reports to Report Accurate Information ), I am entitled to verification that this balance is correct. Therefore, please provide a detailed breakdown of how this balance was calculated and what payments were made, including the final disposition of any remaining debt after the repossession or foreclosure. 
Request for Timely Investigation : Under 15 U.S.C. 1681i ( a ) ( Duration of Investigation ), you are required to complete the investigation of my dispute within 30 days. If the requested documentation can not be provided, I expect that this account be removed from my credit report, as it can not be verified.

Request for Action : Please conduct an immediate investigation into this matter. I respectfully request that the following actions be taken : Provide validation of the debt, including the original purchase agreement, payment history, repossession/foreclosure documents, and a breakdown of the past due amount. 
If this information can not be provided or if the debt can not be verified, remove this account from my credit report entirely, as required by law. 
If the account is found to be inaccurate, correct the reporting immediately. 
Conclusion : In conclusion, I expect that you follow the necessary steps outlined under the FCRA and FDCPA to properly verify this debt and the status of this account. If the debt can not be validated, I expect the account to be removed from my credit report. 

Thank you for your attention to this matter. I look forward to receiving the requested documents within 30 days. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation