Consumer complaint received 2024-08-18 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CCS Financial Services, Inc.
State: AL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Credit Collection Services XXXX XXXX XXXX XXXX XXXX XXXX  Re : Acct # XXXX To Whom It May Concern Your firm has failed to send the legally required validation of this debt, as requested repeatedly through recorded telephone conversions and multiple disputes with the credit bureaus. I have fully investigated my rights in this matter. Under the doctrine of estoppel by silence, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I may presume that there is no proof of the alleged debt, nor therefore any such debt, in fact exists. Also, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence.

You have been notified that your actions are detrimental to me and that your firm has violated my rights including but not limited to the Consumer Credit Protection Act, Fair Credit Reporting Act, and the Fair Debt Collection Practices Act. Your firm knew or should have known that the actions taken against me and the information collected about me was inappropriate and damaging to me.

Your office has failed to use reasonable care in the course of business and failed to use even minimal procedures to ensure that I was not harmed by your actions. I'm sure you know, under FDCPA Section 809 ( b ), you are not allowed to pursue collection activity until the debt is validated. You should be made aware that in XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX UNITED STATES DISTRICT COURT FOR THE DISTRICT OF ARIZONA, 2004, the courts ruled that reporting a collection account indeed is considered a collection activity. As I am sure you are fully aware that your firm deliberately and intentionally communicated and are continuing to communicate incorrect and defamatory information to third parties including but not limited to : XXXX, XXXX, and XXXX. 

As a result of these blatantly reckless, wanton, and intentional acts, I have suffered and continue to suffer general and specific damages. I am also very upset at your firm 's intentional infliction of emotional distress and at the other diminishments of the quality of my life. 

I am now demanding the immediate and complete removal of this tradeline from my credit reports ( XXXX, XXXX, and XXXX ). And to immediately cease and desist any further collection activity on this account. Your silence is no longer acceptable by any means, and will not be tolerated any longer.

Please be advised that, if this matter is not resolved within 10 days, I will take any and all necessary steps to protect my rights. Failure to respond to this demand will result in a complaint being filed with the XXXX XXXX XXXX XXXX, the Alabama State Attorney General 's office, and the Federal Trade Commission. I will also seek the maximum restitution of XXXX XXXX dollars on each violation that your firm has committed against my person. 

As I am currently attempting to apply for credit, time is of the essence. Please understand that I am extremely concerned about the consequences of the actions your firm is having on my life.

Thank you in advance for your attention to this matter. 

XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief