Consumer complaint received 2025-07-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Upstart Holdings, Inc.
State: CA

Complaint narrative:
Summary : Upstart Network Inc. is unlawfully furnishing outdated, misleading, and inaccurate information to the credit reporting agencies regarding an account they no longer own and that was legally dismissed. Despite admitting they sold the account in XXXX, they have failed to take the necessary actions to remove or correct the tradeline, resulting in material harm to my credit standing. This is a direct violation of multiple provisions of the Fair Credit Reporting Act ( FCRA ). 

Details : On XX/XX/XXXX, I submitted a formal dispute to Upstart regarding XXXX tradelines on my credit report, including XXXX related to a debt they no longer own. I provided legal documentation and supporting evidence in accordance with the FCRA. I followed up again on XX/XX/XXXX, and XXXX with no resolution. 

The core issue involves the following account : Account Number : XXXX Opened : XX/XX/XXXX Sold to XXXX XXXX, XXXX on : XX/XX/XXXX Status : Debt dismissed by court order ( documentation provided to all parties ) In their response dated XX/XX/XXXX, Upstart admitted in writing that they no longer service or own this debt and stated that the account was transferred to XXXX XXXX on XX/XX/XXXX. 

However, Upstart continued to furnish information about this account to the credit reporting agencies after this date including in response to recent consumer-initiated disputes filed through XXXX XXXX XXXX XXXX. 

They acknowledged to the bureaus that the account had been sold, but failed to request : Deletion of the tradeline Correction of the creditor name Zeroing out of the balance Designation of the account as transferred Termination of their role as data furnisher As a result, the credit bureaus have left Upstart listed as the creditor, and the tradeline continues to appear as charged off and negatively impacting my score despite the debt being dismissed and Upstart no longer being the legal owner for over XXXX years. 

By responding to bureau inquiries and allowing the tradeline to remain under their name, Upstart has knowingly misrepresented its authority, and its actions constitute : Violation of FCRA 623 ( a ) ( 1 ) ( A ) Furnishing inaccurate or incomplete information Violation of FCRA 623 ( a ) ( 2 ) Failing to correct or delete inaccurate information after being notified Violation of FCRA 607 ( b ) Failing to ensure maximum possible accuracy Violation of FCRA 611 ( a ) Obstructing the reasonable dispute process Failure to mark the tradeline as disputed following receipt of my direct dispute, per FCRA 623 ( a ) ( XXXX ) This is especially egregious considering : The account was legally dismissed Upstart has had no ownership of the debt since XXXX I provided legal documentation to all parties involved Upstart failed to take corrective action despite multiple follow-ups Requested Resolution I am requesting that the CFPB compel Upstart to : Immediately delete all tradelines related to this account from XXXX XXXX XXXX XXXX Formally cease furnishing data on any accounts they no longer legally own or service Provide written clarification on what data they furnished in response to my XXXX disputes, and why they responded despite acknowledging the sale Forward my legal documentation to the CRAs to ensure full and permanent deletion Be investigated for potential willful noncompliance with the FCRA and obstruction of consumer rights under federal law This ongoing misreporting has materially harmed my credit score, caused unnecessary stress, and affected my ability to access fair financial opportunities. I am requesting the CFPBs full support in resolving this matter and preventing further violations.

Company response to consumer: Closed with explanation