vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
JPMCB CARD SERVICES XXXX XXXX I XXXX XXXXXXXX XXXX XXXX via XXXX XXXX XXXX XXXX XXXX bank I recently received a copy of my credit report, and I notice there is an unauthorized credit inquiry made by the company listed above. To my knowledge, I have not signed any documents authorizing the company in question to view my credit report. The listed inquiry was without authorization, and for no legitimate business purposes.As such, it is a very serious error in reporting. I never authorized such action, if this constitutes a violation of my rights under The fair Credit reporting act 604 As well As a violation Of my rights to privacy.

These inquiries were made fraudulent without my Knowledge and or permission. These inquiries were made XX/XX/2023, XX/XX/2023 XX/XX/2023, XX/XX/2023 If you find that I was not the one who Authorize these inquiries I asked that it would be removed Immediately. Please be so kind as to Forward me documentation That you have had the unauthorized inquiry removed. If you find that I am an error then please send proof of this Your immediate attention To this matter is appreciated.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting Act : 15 USC 1681 Section 602a States I have the right to privacy.

15 USC 1681Section 602a Section 2 states that a consumer reporting agency can not furnish an account without my written permission. 

XXXX XXXX  XXXX # XXXX This item is reporting a late payment during which time i was in a extension

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I recently receive a copy of my credit report notice I seen I have fraudulent activitys

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
This pertains to my previous complaints : - ID FOR COMPLAINT SENT TO TRANSUNION - XXXX - ID FOR COMPLAINT SENT TO XXXX - XXXX - ID FOR COMPLAINT SENT TO XXXX - XXXX I need your help to resolve this issue. I am exhausted from continuously communicating with the bureaus. I am not receiving any assistance. I have been a victim of identity theft, and these companies or individuals are taking advantage of my situation by exploiting my information. These fraudulent accounts and inaccurate reports have put me in a very difficult position. I am unable to apply for anything at this point due to the negative statements on my credit reports, which are not even mine. I am seeking justice for this unjust and delayed resolution. Please assist me. 

The following are the items that I need to be removed/corrected : XXXX ) I was not late for these payments : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX. 
The creditors did not notify me 21 days before with a statement, so there should be no late payments on this account. I demand to see solid proof from the creditor 's bank account that I did not pay and was marked late because this is clearly a billing error. 

XXXX ) Remove these fraudulent inquiries : a. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX ) Delete the fraudulent accounts : a. XXXX XXXX XXXX - XXXX - XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX - XX/XX/XXXX XXXX XXXX XXXX XXXX - XXXX - XX/XX/XXXX XXXX ) I was informed that these would be removed from my account, but they are still here : a. XXXX XXXX XXXX XXXX XX/XX/XXXX b. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXI - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX I have attached a copy of my FTC report, CFPB report, ID, proof of address, and SS card.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
This pertains to my previous complaints : - ID FOR COMPLAINT SENT TO XXXX - XXXX - ID FOR COMPLAINT SENT TO EQUIFAX - XXXX - ID FOR COMPLAINT SENT TO XXXX - XXXX I need your help to resolve this issue. I am exhausted from continuously communicating with the bureaus. I am not receiving any assistance. I have been a victim of identity theft, and these companies or individuals are taking advantage of my situation by exploiting my information. These fraudulent accounts and inaccurate reports have put me in a very difficult position. I am unable to apply for anything at this point due to the negative statements on my credit reports, which are not even mine. I am seeking justice for this unjust and delayed resolution. Please assist me. 

The following are the items that I need to be removed/corrected : XXXX ) I was not late for these payments : aXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX. 
The creditors did not notify me 21 days before with a statement, so there should be no late payments on this account. I demand to see solid proof from the creditor 's bank account that I did not pay and was marked late because this is clearly a billing error. 

XXXX ) Remove these fraudulent inquiries : a. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Delete the fraudulent accounts : a. XXXX XXXX XXXX - XXXX - XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX - XX/XX/XXXX XXXX ) I was informed that these would be removed from my account, but they are still here : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I have attached a copy of my FTC report, CFPB report, ID, proof of address, and SS card.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
This pertains to my previous complaints : - ID FOR COMPLAINT SENT TO XXXX - XXXX - ID FOR COMPLAINT SENT TO XXXX - XXXX - ID FOR COMPLAINT SENT TO EXPERIAN - XXXX I need your help to resolve this issue. I am exhausted from continuously communicating with the bureaus. I am not receiving any assistance. I have been a victim of identity theft, and these companies or individuals are taking advantage of my situation by exploiting my information. These fraudulent accounts and inaccurate reports have put me in a very difficult position. I am unable to apply for anything at this point due to the negative statements on my credit reports, which are not even mine. I am seeking justice for this unjust and delayed resolution. Please assist me. 

The following are the items that I need to be removed/corrected : XXXX ) I was not late for these payments : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX. 
The creditors did not notify me 21 days before with a statement, so there should be no late payments on this account. I demand to see solid proof from the creditor 's bank account that I did not pay and was marked late because this is clearly a billing error. 

XXXX ) Remove these fraudulent inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) Delete the fraudulent accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX - XX/XX/XXXX XXXX ) I was informed that these would be removed from my account, but they are still here : a. XXXX XXXX XXXX XXXX XX/XX/XXXX b. XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX I have attached a copy of my FTC report, CFPB report, ID, proof of address, and SS card.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
Multiple investigations & Inaccuracies in Reporting on Account XXXX XXXX XXXX XXXX XXXX I am writing to address the persistent inaccuracies in reporting on my XXXXXXXX XXXX XXXX XXXX XXXXXXXX. Despite repeated requests, provision of evidence, and submission of screenshots clearly illustrating the inaccuracies, the account has been inaccurately verified multiple times. This egregious oversight constitutes a violation of my rights as a consumer under the 15 U.S. Code 1681i. 

According to the law, consumer reporting agencies are mandated to conduct a reasonable reinvestigation when disputed information is brought to their attention. Furthermore, any found inaccuracies or unverifiable data must be promptly deleted or corrected. 

However, in addition to the previously mentioned inaccuracies, there are further discrepancies exacerbating the situation. Specifically, XXXX is erroneously reporting the account as a XXXX XXXX account, while XXXX and TransUnion correctly identify it as an XXXX XXXX  account. Additionally, the account number provided by XXXX ends in # XXXX, whereas both XXXX and TransUnion report the same account with a different number. 

These glaring inconsistencies compound the severity of the situation. It is evident that there are multiple inaccuracies within the reporting system, severely impacting my financial standing and rights as a consumer. 

I demand immediate and thorough action in accordance with the law. The inaccuracies on my account must be rectified, and the account itself should be deleted if it can not be verified accurately. Failure to comply will result in further escalation of this matter to the appropriate regulatory bodies and legal authorities. 

Please be advised that I will be resubmitting the screenshots to illustrate the inaccuracies once more. This represents the final attempt to resolve this issue directly. Should no satisfactory resolution be achieved, I will have no choice but to seek legal counsel to address these violations and pursue appropriate remedies. 

I expect prompt and decisive action to rectify this matter and restore accuracy to my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: WA

Complaint narrative:
Multiple investigations & Inaccuracies in Reporting on Account XXXX XXXX XXXX XXXX XXXXXXXX I am writing to address the persistent inaccuracies in reporting on my XXXX XXXXXXXX XXXX XXXX XXXXXXXX. Despite repeated requests, provision of evidence, and submission of screenshots clearly illustrating the inaccuracies, the account has been inaccurately verified multiple times. This egregious oversight constitutes a violation of my rights as a consumer under the 15 U.S. Code 1681i. 

According to the law, consumer reporting agencies are mandated to conduct a reasonable reinvestigation when disputed information is brought to their attention. Furthermore, any found inaccuracies or unverifiable data must be promptly deleted or corrected. 

However, in addition to the previously mentioned inaccuracies, there are further discrepancies exacerbating the situation. Specifically, Equifax is erroneously reporting the account as a XXXXXXXX XXXX account, while XXXX and XXXX correctly identify it as an XXXX XXXX account. Additionally, the account number provided by Equifax ends in # XXXX, whereas both XXXX and XXXX report the same account with a different number. 

These glaring inconsistencies compound the severity of the situation. It is evident that there are multiple inaccuracies within the reporting system, severely impacting my financial standing and rights as a consumer. 

I demand immediate and thorough action in accordance with the law. The inaccuracies on my account must be rectified, and the account itself should be deleted if it can not be verified accurately. Failure to comply will result in further escalation of this matter to the appropriate regulatory bodies and legal authorities. 

Please be advised that I will be resubmitting the screenshots to illustrate the inaccuracies once more. This represents the final attempt to resolve this issue directly. Should no satisfactory resolution be achieved, I will have no choice but to seek legal counsel to address these violations and pursue appropriate remedies. 

I expect prompt and decisive action to rectify this matter and restore accuracy to my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-05 00:00:00
Product: Credit card — Store credit card
Issue: Problem when making payments — You never received your bill or did not know a payment was due
Company: Army and Air Force Exchange Service
State: GA

Complaint narrative:
Its recording I have 7 late payments with this card which is not true

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: NY

Complaint narrative:
On XX/XX/year>. I engaged in a purchase with XXXX  for various used RV equipment, including trailer hitches and electric RV stands, during their garage sale event. Following the transaction, I awaited the delivery of the purchased items, as agreed upon. 
However, after several weeks had passed without any update or delivery confirmation, I reached out to the merchant for clarification. To my dismay, I was informed by XXXX that they were unable to fulfill the order due to unforeseen circumstances. They explained that their merchant account had been closed, consequently hindering their ability to process transactions, including refunds. 
Despite my efforts to resolve the matter directly with the merchant, I have been unable to obtain a refund or any form of resolution. As a result, I am left with a significant financial loss and unresolved transaction Please note. 

I provide AMEX with proof of me trying to contact the merchant multiple time without success. 


Here are the dispute references numbers. 
XXXX XXXX XXXX I've reopened the dispute with amex 3 times. And it got closed. The reason they provided was. " Based on our review, we believe no goods and/or services were purchased or exchanged in this transaction. ''

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
On all three credit reports there appears to be a name, XXXX XXXX, associated to me which I have never used. 

A loan company is demanding I sigh a form saying I had obtained credit under that name I never have. They refuse to remove it. 

I will not approve possible ID theft attempted on my name. I have no way of knowing what this is associated with. 

How can I remove this to get my mortgage company to continue my application.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
On all three credit reports there appears to be a name, XXXX XXXX, associated to me which I have never used. 

A loan company is demanding I sigh a form saying I had obtained credit under that name I never have. They refuse to remove it. 

I will not approve possible ID theft attempted on my name. I have no way of knowing what this is associated with. 

How can I remove this to get my mortgage company to continue my application.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: AR

Complaint narrative:
Please take a look at the attached letters and ID docs for verification that it is I XXXX XXXX XXXX filing this complaint. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave any written consent to report anything on my consumer reports no consent is fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WI

Complaint narrative:
In accordance with the tair credit reporting act. The list of accounts below has violated my protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX XXXX XXXX account number XXXX XXXX XXXX account number XXXX 15 U.S. C 1681 section 602 A. States I have right to privacy 15 U.S.C. 
Section 604 A Section 2 it also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1681c. ( a ) ( 5 ) section states no consumer report containing any of the following items of information any other adverse item of information other than records of convictions of crimes which antedates the report by more that 7 years. 
15 U.S.C. 16815-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe the information is accurate. I have no contract agreement with any of these companies I requested proof that I have a contract with the companies no one has provided proof yet

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-06-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: PA

Complaint narrative:
I rent a car from XXXX car rental on XX/XX/year> using my husbands name. I paid it with my Capital one credit card for {$87.00} on XXXX website. But when we are about to pick up the car at the XXXX XXXX XXXX, they asked for flight ticket but of course we dont have one. Then they didnt let my husband pay the insurance with debit card and kept asking for a credit card! Then after he said he doesnt have one and we asked for a refund, XXXX was refused to refund my money! We kept going back and forth. And why dont they let us rent the car if they still wan na took my money for {$87.00}? I disputed it to my credit card on Capital One and they did disputed it on XX/XX/XXXX. But now I just realized on XX/XX/year> they charged me the money back for that amount {$87.00}. I didnt rent the car and I have to pay for another rental car on enterprise because they didnt let me rent the car and XXXX also stole my money. Can you please help me! Im a housewife and Im not working. I need the money to buy my daily needs for my kids. Please help me! Thank you!

Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I wish to underscore that the inclusion of inaccurately reported late payment remarks on my accounts not only raises significant concerns but also represents a blatant violation of the regulations delineated in the 15 USC 1666. This statute, an integral component of the Fair Credit Billing Act, specifically aims to safeguard consumers against unjust billing practices and mandates the accurate reporting of payment histories. Each payment associated with these accounts has been diligently and promptly rendered within the specified timeframes. Therefore, any deviation from this precise reporting not only undermines my financial integrity but also contravenes the legal protections enshrined within this statute. It is imperative to promptly rectify this situation to ensure compliance with the law and uphold the rights of consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX XXXX and I am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.

Company response to consumer: Closed with non-monetary relief