Consumer complaint received 2025-01-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: Revolut Technologies Inc.
State: NY

Complaint narrative:
Formal Complaint Revolut USAs Refusal to Honor Referral Bonus and Request for Compensation Background : In XX/XX/year>, I participated in Revoluts referral program, which offered a {$120.00} bonus for successfully inviting a friend to open an account and complete specific steps, as outlined in their Terms & Conditions ( T & C ). My invitee used my referral link to sign up, open an account, and order a physical card. Despite fulfilling these requirements, Revolut has denied my referral bonus, providing multiple, contradictory justifications over an extended period of more than six months, causing significant inconvenience and wasted time. 

Key Events and Timeline XX/XX/year> : I contacted Revoluts support team to inquire about the missing referral bonus. 
Revolut initially claimed that the invitee had not completed all the required steps. They suggested the issue might be related to the invitee ordering the " wrong type of card, '' despite the fact that their T & C do not specify any restrictions on card type. 

XX/XX/year>XXXX  : A formal complaint was submitted through Revoluts in-app support. 
Revolut acknowledged that the invitee had ordered a card but maintained that the requirements werent met. They provided no explanation for why their rejection of the invitees credit card applicationa decision made by Revolutshould invalidate the referral bonus. 

XX/XX/year>XXXX  : Revolut changed their explanation, now claiming that the invitees account was not associated with mine and that the referral link may not have been used properly. 
This contradicted earlier acknowledgments that the invitee had used my referral link and completed the majority of the steps. 

Core Issues 1. Lengthy and Frustrating Process : This issue has been ongoing for more than six months, requiring repeated follow-ups and numerous communications with Revolut. Despite my persistence, Revolut has failed to resolve the matter or provide clear, valid, evidence-based answers. 

2. Contradictory Explanations : Revolut has shifted its reasoning multiple times, initially blaming incomplete steps, then an issue with the card type, and finally claiming the account wasnt linked. These shifting justifications indicate a lack of transparency and consistency. 

3. Failure to Honor T & C : Revoluts T & C do not specify any restrictions on the type of physical card required. Additionally, the invitee fulfilled all other requirements, including using the referral link and attempting to complete the process. Revoluts rejection of their credit card application blocked the final steps, a failure that lies with Revolut. 

This issue required me to spend significant time communicating with support, filing complaints, and following up, all due to Revoluts failure to handle the referral properly. 

Supporting Evidence - Screenshots of Revoluts responses, showing their shifting justifications over time. 
- Proof of referral link used by the invitee shared through whatsapp, which directed them to Revolut where they directly opened their account, and ordered a physical card. 
- A quote of the referral T & C provided by Revolut themselves, which demonstrates that Revoluts claims do not align with the stated requirements. 

Closing Statement This issue has caused significant frustration due to Revoluts prolonged handling, inconsistent explanations, and lack of transparency. The additional time I have spent addressing this matter has caused unnecessary stress and inconvenience. 

If this matter is not resolved promptly, I will escalate further through additional regulatory channels, as Revolut has failed to act in good faith and has violated their own terms. 

I look forward to your assistance in resolving this matter, including the payment of the bonus and appropriate compensation for the hassle caused.

Company response to consumer: Closed with explanation