Consumer complaint received 2025-07-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: UT

Complaint narrative:
Previous complaint XXXX was closed without Bank of America providing sufficient resolution to the case. 

Bank of Americas response fails to address the core of my complaint and raises further regulatory concerns. I ask that this case remain open and be reviewed for potential violations under federal banking and consumer protection laws. 

XXXX. Lack of Notice and Transparency Regarding Account Freeze Bank of America confirms that a " compliance review '' led to freezing my deposit account, but they continue to provide no information about what triggered this action. I received no advance notice, no clear explanation at the time of the freeze, and no written documentation afterward. This is inconsistent with the banks obligation under 12 C.F.R. 1002.9 ( Regulation B ) when adverse actions are taken based on consumer information. 

Additionally, if the freeze was triggered by sanctions screening ( e.g., under OFAC or Section 326 of the USA PATRIOT Act, 31 U.S.C. 5318 ( l ) ), the bank is still required to : - Maintain documentation of the flag. 
- Provide the customer with general notice of the nature of the restriction ( even if limited in detail due to compliance ). 

No such notice was ever provided. 

Due to the vague reference by BoA representatives to economic sanctions as a possible reason for the freeze, I have submitted a FOIA request to the U.S. Department of the Treasury / Office of Foreign Assets Control ( OFAC ) to determine whether my name or transactions were ever flagged, and whether such a flag could have triggered the freeze. 

The need to resort to a FOIA request only further highlights Bank of Americas failure to provide me with any clear or documented reason for their actions, or to confirm whether any regulatory database was involved in their decision.

2. Unlawful or Unjustified Credit Card Closures Both of my Bank of America credit cards were permanently closed without any prior warning or opportunity to dispute the action. To this day, I have not received : - A proper adverse action notice as required under Regulation B, 12 C.F.R. 1002.9.

- Any written justification for the closures.

- Any indication of what specific information was relied upon.

If these closures were based in whole or in part on information from a consumer reporting agency, the Fair Credit Reporting Act ( 15 U.S.C. 1681m ( a ) ) requires clear notice of the action and the right to dispute.

3. Material Damages and Financial Harm Because of BoAs actions, I have suffered : - Loss of access to personal funds for multiple days. 
- A legitimate transaction ( via XXXX XXXX ) was reversed without my consent, causing debt collection actions against me. 
- Even after Bank of America stated the account was unblocked, I remain unable to complete a payment to XXXX XXXX using the associated debit card. It is unclear whether this failure stems from continued restrictions by BoA or interference by XXXX XXXX, but the result is continued harm, unresolved liability, and a blocked attempt to restore the transaction that BoA unilaterally reversed. 
- Permanent closure of my oldest credit lines, which has directly impacted the age of credit metric in my credit profile - Disruption of dozens of linked services and payment obligations due to the closed accounts- Continued issues with address verification and payment failures stemming from unresolved consequences of BoA 's freeze XXXX. BoA 's Cited Agreement Does Not Exempt Them from Consumer Protection Obligations While BoA references broad terms from its Deposit Agreement ( e.g., account freezing and credit line modifications ), these internal terms do not exempt the bank from complying with : - ECOA/Reg B procedural safeguards. 
- FCRA notification requirements. 
- General duty of good faith and fair dealing, as implied in consumer financial contracts. 

Requested Regulatory Review I am requesting that CFPB investigate whether : - BoA violated Regulation B or the FCRA in closing my credit lines without notice. 
- The initial freeze was triggered by faulty data or misapplied screening. 
- BoA failed to provide required disclosures, documentation, or remediation. 

I am prepared to escalate this complaint to additional oversight bodies and legal action if necessary. This response and timeline are being preserved for future documentation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation