Consumer complaint received 2025-07-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Unexpected or other fees — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
* * Subject : * * Urgent Complaint Discrimination, Privacy Violation, and Improper Practices at Wells Fargo Branch ( XXXX XXXX XXXX, XXXX, CA ) Dear Sir/Madam, I am writing to formally document and report a deeply concerning experience at your Wells Fargo XXXX XXXX at : * * Address : * * XXXX XXXX XXXX XXXX XXXX, CA XXXX * * Phone : * * ( XXXX ) XXXX I had scheduled an appointment to initiate * * wire transfers from my new business checking account ( XXXX  ) * * to * * XXXX * *. However, during my visit, I encountered the following issues that require immediate attention : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Discriminatory Behavior by Branch XXXX * * While I was seated in the lobby : * An XXXX woman was being assisted by my advisor, XXXX XXXX. 
* A XXXX  male entered and sat in the same area. 
* The branch XXXX immediately approached him, greeted him politely, and offered assistancewithout acknowledging me in any way. 
* Later, when the XXXX woman also sat in the waiting area, the XXXX again approached * * her * * to check in and ask if everything had gone well with XXXX. 
* Despite sitting in the same space and being an existing appointment holder, I was * * completely ignored * * throughout my wait. 

This repeated lack of acknowledgment and selective customer service gives the impression of * * XXXX or socioeconomic profiling * *, which I find unacceptable and degrading. 

XXXX XXXX XXXX XXXX XXXX  XXXX. XXXX XXXX Breach of Client Confidentiality XXXX XXXX While XXXX XXXX was assisting the customer before me : * He was speaking XXXX XXXX very loudly XXXX XXXX, and I could clearly hear confidential account details, including a figure of * * \ {$69000.00} * *. 
* I reminded XXXX to lower his voice when it was my turn, as I did not want my personal or business account details broadcasted across the lobby. 
* Although he marginally reduced his volume, * * he remained audibly loud * * a clear breach of my right to financial privacy under your own policies and federal regulations. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Undisclosed Wire Transfer Fees and Misleading Setup XXXX XXXX XXXX XXXX XXXX XXXX XXXX recommended * * and helped set up the wire transfers from my new business account. 
* Later, I discovered I was being * * charged undisclosed fees * *, which were * * not explained or disclosed during the appointment * *. 
* When I tried to follow up by phone, the branch receptionist told me that they would send an email, but I have not received any confirmation or resolution. 

XXXX XXXX XXXX XXXX XXXX  Request for XXXX : * I request a * * formal review * * of this incident, including the actions of the branch XXXX and XXXX XXXX. 
* Please * * review surveillance/audio recordings * * from the time of my appointment for verification. 
* I demand a full explanation and * * refund of any wire transfer fees XXXX XXXX if they were charged without clear, written disclosure. 
* I ask that XXXX XXXX corrective action XXXX XXXX be taken regarding the discriminatory conduct and privacy violations I experienced. 

This may be an isolated branch issueor part of a broader pattern within Wells Fargo of XXXX XXXX selective treatment and unequal service * *. Either way, I expect this to be taken seriously. 

Thank you for your time and prompt attention to this matter. 

Sincerely, * * XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Phone : ( XXXX ) XXXX Email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation