Consumer complaint received 2025-09-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BOEING EMPLOYEES' CREDIT UNION
State: WA

Complaint narrative:
There are multiple complaints of egregious conduct by BECU and one of its employees. The conduct has no words to describe it except absolute insanity. It goes beyond all bounds of decency. 

Upon attempting to kindly discuss and notify BECU of the issues and breaches, it began to act completely insane. It first closed down my debit card on my personal account after previously refusing to perform contractual duties while purporting to manage my funds that I own. The closing down of the card occurred approximately five minutes after I called and spoke to a different agent about another issue of BECU, after informing them of the issues kindly and how much time it was taking me to try to rectify. 

It then began escalated conduct and none of my debit cards are working. 

I am currently on a medical leave and not supposed to be working. The insane and harassing conduct of BECU has caused severe medical injury. 

BECU also made transfers I expressly did not authorize in an effort to make interest money. When I called them about it, they stated it would not happen again, and then it did. This is also all documented. 

BECU further owes funds for work done in attorneys fees it unilaterally stole and withdrew after the work was performed, attempting to convert it to its own. This totals {$3000.00}, and occurred earlier this year in XXXX or in XXXX. When speaking to BECU about it and after filing applicable reports, BECU attempted to blame me for its errors and therefore cause me to suffer and take my funds unilaterally instead of taking responsibility for its conduct. 

It also misreported the amount on my card as of the date of the last statement to credit bureaus, affecting my credit score falsely. I looked at the BECU app and screenshotted the statement amount it showed and then went to XXXX XXXX where it stated something else higher. I then had to file a dispute, which was added to the Complaint and additional time spent. After disputing the same, today I received notification it misreported the statement amount today as over three times the statement balance, causing my credit score to lower. 

This is not only shocking how blatantly unlawful someone at BECU is acting, it is deeply disturbing. I tried to call BECU yesterday to make sure no one did anything unlawful to my credit card as I intended to pay the full balance off yesterday for the statement as I am in the process of getting a mortgage. This is because the state government has told me I need to move unfortunately because of a safety issue at the current house due to having worked as an attorney on a case involving dangerous and violent persons and unlawful activity having occurred at my house the past XXXX months. 

BECU 's further blatantly unlawful conduct beyond all bounds of decency and the false reported caused XXXX XXXX to state my score dropped XXXX points, instead of raising. I tried again to call them on the phone. 

This is clearly unacceptable and unlawful. The conduct escalated after the more recent notice of the claim for prior unlawful conduct and attempts to resolve it on the phone with BECU, on XX/XX/XXXX. 

This must immediately be rectified and fixed, with all applicable damages BECU 's misconduct incurred being dealt with.

Company response to consumer: Closed with explanation