Consumer complaint received 2024-04-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
I am writing this complaint for a recent limit that was put on my American Express platinum charge card for ( {$4700.00} ). i also called American Express appeal department for them to tell me that i have not been paying which is false because I have been sending in my Registered Security to them every month stamped with 31 CFR 328.5 and pay to the order of on the coupon ; and my minimum payment due balance has been XXXX out. 

XXXX XXXX Account Ending XXXX I am demanding a change back on my American Express Platinum Charge Card from the preset limit of {$4700.00} back to NO Preset Limit. After reading the American Express Prospectus form, I understand that I am an investor towards the company and each series of notes is a new issue of securities states on page XXXX on XXXX, I understand that the charge card that I have is considered debt securities in your prospectus form and when that was created a XXXX number was then created and assigned to it also. Its only fair that since the company is doing all of this without the known knowledge of the regular consumer that I am able to enjoy the full benefits of this product as American Express described that it enrich lives and build business success ( page XXXX Under The Company ). After reading the Indentured between American Express and XXXX XXXX XXXX XXXX XXXX XXXX  under LIMITED RECOURSE PAGE 3, I understand that it is the obligation of the issuer to make payments of Principal, Interest and other amounts on the Notes. Under Section 7.11 ( UNCONDITIONAL RIGHT OF NOTEHOLDERS TO RECEIVE PRINCIPAL AND INTEREST ; LIMITED RECOURSE page XXXX ) it states Notwithstanding any other provisions in this Indenture, the Holder of any Note will have the right, which is absolute and unconditional, to receive payment of the principal of and interest on such Note on the Legal Maturity Date yet their telling me that I have to pay principal and interest on the note in order to continue to use it and I have never received any form of payment. Every month I have sent out my registered security endorsed along with the CFR 328.5 Stamp on the top left of the bond and I payed the taxes on the paper Per the Stamp Duty Act of 1863. Im demanding that American Express Completes its fiduciary duty and apply the no preset limit back on my account along with NO pay overtime limit, and I am demanding full access to my credit immediately with an open-ended credit per 15 USC 1602 ( J ) AS THAT IS HOW THE PLATINUM AMERICAN EXPRESS CHARGE CARD IS RIGHTFULLY SUPPOSED TO BE ( J ). The Indenture Trustee and issuer are required to perform as specified within the indenture and the quoted indenture section above. Additionally, it is my understanding you are selling my securities on the secondary markets even though in your prospectus you specifically state, and I quote from page XXXX of the prospectus under Risks Relating to the Notes, " There is no existing trading market for either series of notes. We do not intend to apply for listing of either series of notes on any securities exchange or for quotation through any automated dealer quotation system ''. Attached with this is everything that I've mentioned in this letter. Please resolve this issue open receiving this, if not I will be forced to report American Express to the SECURITIES EXCHANGE COMMISSION for SECURITIES FRAUD accompanied with a XXXX XXXX XXXX XXXX XXXX of my account to furthermore prove my case. Thank You. 

American Express is in violation for the following listed below. 
- 15 USC 1602 ( J ) - Securities Exchange ACT of 1934 - American Express XXXX Form - American Express Prospectus - American Express Indenture XXXX XX/XX/XXXX with XXXX

Company response to consumer: Closed with explanation