Consumer complaint received 2026-04-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: FinCo Services Inc DBA Current
State: CA

Complaint narrative:
I am filing a complaint against Current regarding their failure to properly investigate and resolve unauthorized electronic fund transfers totaling over {$6500.00} on my account ending in XXXX. These transactions were the result of identity theft and account takeover. An unknown third party gained access to my mobile device and financial accounts, including unauthorized activation of call and text forwarding, which allowed them to intercept authentication codes and gain control of my accounts. The unauthorized activity primarily involved XXXX transactions used in connection with XXXX to purchase cryptocurrency. This activity occurred rapidly and repeatedly over a XXXX period and is clearly inconsistent with normal consumer behavior. I reported this fraud and fully complied with Currents dispute and appeal process. At their request, I submitted substantial additional evidence, including : An FTC Identity Theft Report Screenshots documenting multiple unauthorized transactions Evidence of device compromise ( unauthorized call and text forwarding ) Documentation showing a clear pattern of fraudulent activity A work clock-in record proving I was physically at work during a {$1000.00} transaction on XX/XX/year> at approximately XXXX PM This evidence directly contradicts any conclusion that the transactions were authorized. Despite this, Current : Denied my dispute and appeal without properly addressing the evidence Failed to investigate the full scope of unauthorized transactions ( over {$6500.00} ) Improperly limited review to a single transaction instead of the full pattern of fraud Failed to provide any meaningful explanation or documentation supporting their determination that the transactions were authorized Failed to timely acknowledge or process my submitted evidence after specifically requesting it Under the Electronic Fund Transfer Act ( EFTA ) and Regulation E ( 12 CFR 1005.6 and 1005.11 ), consumers are not liable for unauthorized electronic fund transfers initiated by a third party without actual authority, even if the fraudster used the consumers device or credentials due to account compromise. Additionally, financial institutions are required to conduct a reasonable investigation and consider all relevant evidence submitted by the consumer. Current has failed to meet these obligations. I am requesting that Current be required to : - Reopen and conduct a full, good-faith reinvestigation of ALL unauthorized transactions - Reimburse the full amount of the fraudulent transfers totaling over {$6500.00} - Provide all documentation relied upon in determining that the transactions were authorized, including device, IP, and authentication logs - Correct their failure to properly process my appeal and submitted evidence - Ensure compliance with Regulation E requirements going forward I am submitting this complaint because Current has failed to properly investigate clear account takeover fraud and is incorrectly holding me liable for unauthorized transactions.

Company response to consumer: Closed with explanation