Consumer complaint received 2023-10-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: Mr. Cooper Group Inc.
State: WI

Complaint narrative:
Mr. Cooper XXXXXXXX  XXXX XXXX XXXX Re XXXX Notice of error Between XXXX & XX/XX/XXXXXXXX  statements {$17000.00} was credited as indicated on the monthly statement by the reduction of overdue payments line item. 
This was represented as XXXX interest, XXXX principle or exactly 7 months P & I, and {$3800.00} or in escrow or 7 months@1/7thXXXX. No payments were made at this time. 
For XXXXXXXX  {$43000.00} was the total amount due this would pay off 21 months payments Mr. Copper said was back/due. While back escrow would be divided into 60 catchup payments {$9000.00} in total 1/21th {$430.00}. 
This would XXXX all balance of due/past due payments and escrow if all paid in full at that time. 
Mr. Cooper would not allow payment without reinstatement XXXXXXXX  to XXXXXXXX  7,8,9,10,11,12,1,2,3,4 10 total months. Due to covid the note was eligible to be in forbearance up to 12 months. 
XX/XX/XXXXXXXX  Mr. Cooper thought 28 PI & E payments were missing looking for {$69000.00} they found 7 months were just not really missing, created 10 with reinstatement issues, leaving 11 that were actually outstanding at the time of claim 37. This would indicate claim 37 that was confirmed in XX/XX/XXXX {$34000.00} for 15 months was in fact wrong as 11 months were outstanding not 15, and of the 11 months 7 get found XX/XX/XXXX. This means in XX/XX/XXXXXXXX  that all of XXXX had been accounted for. There could be no escrow shortage coming into XXXX  with {$3800.00}. 
The {$3800.00} credited to escrow is valid and if the errant escrow catch-up payments were made it would amount to {$9000.00} + {$3800.00} or {$12000.00} in XXXX. 
As of XXXX then paying {$590.00} escrow a month 8,9,10,11, 12 or five months of {$590.00} or {$2900.00} plus {$12000.00} would equal {$15000.00} in XX/XX/XXXX. 
Insurance XXXX Tax XXXX XXXX  {$7100.00} due in XX/XX/XXXX. 
That amounts to {$8600.00} more than needed for XXXX. This is logical because it is the continuum of a running surplus since XXXX  when the XXXX  XXXX started and an ongoing in violation of 12 U.S.C. 5481 ( 12 ), ( 14 ) and RESPA. 
Mr. Cooper misapplying per bankruptcy code current contractual payments to prepetion amounts XXXX  XXXX  XXXX filing forward, causing larger escrow payments in addition to trustee payments to be splintered into escrow or suspense. This illegal per 12 U.S.C. 5481 ( 12 ), ( 14 ) and RESPA accounting always showing the account as behind payments ( credit reporting and statements claims ) inadequately accounting for confirmed claim amounts separately. 
Only Mr. Cooper can allocate any payment to escrow and Mr. Cooper continually held thousands in excess or surplus amounts in violation of 12 U.S.C. 5481 ( 12 ), ( 14 ) and RESPA that should have been applied to current contractual payments or confirmed claims. 
XXXX PG analysis of arrears attached : The 7 months found in XX/XX/XXXXXXXX  must be credited to time of claim 37, we can see XXXX XXXX reference Mr. Coopers payment history whereas XXXX correctly referenced the restart of contractual payments XXXX stated XXXXXXXX  she did indeed apply current payments to prepetition claim amounts in XXXX  months of on time payments wont register in the crude tally. 
XXXX does not account for thousands of surplus escrow or thousands of dollars paid in suspense that should have been applied to PI & E, in addition to the single running total starting in XXXX. 
While in forbearance XXXX XXXX  XXXX XXXX was sold per stipulation with court approval that the sales proceeds would cover the outstanding XXXX  XXXX debts. 
XXXX XXXX XXXX  of XXXX XXXX XXXX quotes {$21000.00} outstanding arears on XXXX XXXX XXXX XXXX  to XXXX XXXX by XXXX its XXXX. 
The proceeds of the sale of XXXX are not sufficient to cover the errant increase caused by improper accounting of the additional {$13000.00} defying court order to pay all XXXX  XXXX debt with the XXXX sale summer of XXXX. 
XX/XX/XXXXXXXX  all claims in the XXXX  XXXX are paid with the exception of 37 that was only filed that month the case would have been discharged if the pending claim 37 had been correct in XXXX. 
37s missing 7 months funds show up in XX/XX/XXXX. 
Cooper/XXXX  petition to abandon stay and motions for relief until the XXXX  XXXX case gets dismissed XXXX of XXXX. XXXX {$51000.00} is invoiced while the balance of claim 37 would have been {$28000.00}. 
Mr. Cooper if 21 months were missing in XXXX and 10 were because you would not allow payment there are 4 months payments still not accounted for.

Company response to consumer: Closed with explanation