Consumer complaint received 2025-09-16 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
My request occurred within the past three ( 3 ) years or so, and I do not have a specific date for that request. However, during that time, my wallet had been stolen, and my wallet contained my State of California Driver 's License, cash, my XXXX XXXX XXXXXXXX XXXX debit card, and my XXXX XXXX charge card/charge credit card that was associated with my XXXX account. After my wallet was stolen, I reported the fraudulent activity on my XXXXXXXX XXXXXXXX charge card/charge credit card that had occurred within one ( 1 ) hour of my wallet being stolen, and the amount of fraudulent charge/charge credit on my XXXX XXXXXXXX charge card/charge credit card was in between approximately {$100.00} to {$200.00}. However, XXXX never refunded that fraudulently charged/charged credit amount to either ( 1 ) my bank account, or ( 2 ) back to my XXXX XXXXXXXX charge card/charge credit card, even though I continued to pursue reporting and did report my wallet theft to the XXXX XXXX Police Department ( XXXXPD ) , and to my local XXXX XXXX XXXXXXXX branch location in XXXX XXXX, California . Additionally, a XXXX XXXX  XXXX branch in the City and County of XXXX XXXX, California ( located on XXXX XXXX XXXX ) were able to recover my State of California Driver 's License and my XXXX XXXX XXXXXXXX debit card that was stolen out of my purse with my wallet. During the aftermath of recovering my XXXX XXXX XXXXXXXX, bank account and money, I was continuously scanning my XXXX XXXX XXXXXXXX checking account for fraudulent activity, which continued even after I had closed that original checking account and checking account number in addition to locking my debit card and ordering a new debit card for my new checking account. However, since the fraudulent activity on my XXXX XXXX XXXXXXXX checking account and/or checking account debit card (? ) continued, I was constantly contacting XXXX XXXX XXXXXXXX to report this/that fraudulent activity and to request that my new XXXX XXXX XXXXXXXX checking account ( s ) that I had just requested to be open to replace the previously fraudulently accessed account ( s ), and during this process I found a fraudulent check that someone was attempting to deposit into my new XXXX XXXX XXXX checking account. Eventually, I opened a bank account with a different bank, with a credit union bank named XXXX XXXX XXXX ( XXXX ). More recently, I went back to XXXX XXXX XXXXXXXX, however, I think XXXX XXXX XXXXXXXX is still having many problems. 

My current problem with XXXX, that occurred today, XX/XX/year>, is, I have been requesting to close my XXXX account, within the XXXX application on my XXXX cellular mobile telephone, along the following application 'web site screens ' and/or application 'web page screen ' path : Settings > Account > " Close XXXX Account '', however, when I select to close my XXXX  Account on the application 'web page screen ' following my selecting " Close XXXX Account '', the next application 'web page screen ' shows an error message after I select to 'Confirm " closing my XXXX account ( as opposed to selecting 'Keep my account ' ), and this error message reads : "! Something went wrong. Try again. ' The XXXX application is incapable of providing access for me to take a screen shot of this XXXX application 'web page screen ' that show this red colored 'XXXX application pop-up ' error message. This particular/this specific XXXX application 'web page screen ' indicates the following text : " Are you sure you want to close your XXXX account? '' .... " Youll need to sign up for a new account to send money with XXXX. '' Additionally my cellular mobile telephone, which is a XXXX XXXX XXXX XXXX, Model XXXX, shows the following message at the bottom of the same XXXX application 'web page screen ', even though other XXXX application 'web page screens ' were and are capable of my taking screen shots of them : " This app doesn't allow screen shots ''.

Company response to consumer: Closed with non-monetary relief