Consumer complaint received 2024-12-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: FL

Complaint narrative:
I only used this credit card back in XXXX to purchase an airline ticket which I paid inmediately. I requested to cancel the card after that and they didn ; t, apparently they sent a replacement. Back in late XXXX I check the online account to see if the card was closed for good, and I found a charge, which i dispute, it was a cash advance on XX/XX/XXXX for the amunt of {$490.00} and they credited the account and said that was going to be investigated. I never got a notification, so around XX/XX/XXXX i checked the online account and found that the charges were posted back and another extra charge of {$24.00} on XX/XX/XXXX was posted as well, ( interest ) plus the {$490.00} back again, i searched for anything on the website and found a letter stating that in response to my dispute on a charge for cash advance of XX/XX/XXXX ; they said : that because the card was in my possession it shall be a valid charge, since is a chip technology ; I completely disagree with that. 
Chip technology is not perfect, and there is a history of scams related to this type of technology, which is documented on the internet. I have not been in any ATM, I never pull out any cash advance, I don't even know how to do a cash advance. 

The letter dated XX/XX/XXXX also mentions that was done in XXXX XXXX, it doesnt say how, which XXXX XXXX, what city and state ; or what location. I called on XX/XX/XXXX to dispute again the charge, and someone transfer me to a Fraud department, they mentioned that was done in XXXX XXXX, and they filed another dispute, I spoke to XXXX XXXX XXXX XXXX XXXX 
I called again on XX/XX/XXXX, to make sure is being investigated and I spoke to XXXX, a specialist who told me that he see the case but nothing was done, and he didnt understood why they didn't process a credit again while the charge is in dispute. as of today the charges are still showing a balance of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I am disputing this again because I havent done any withdraw of cash, I want to know if you have a video of the person using the atm in XXXX XXXX. I want access to that video. 

I am a very good client with my credit cards, I have an excellent history of payment and credit. I dont appreciate that this is happening and to be charged with something that I have not done. The only charge I made with this credit card was when I bought a ticket in jet blue back in XX/XX/XXXX, and it was paid immediately in XX/XX/XXXX. 

The specialist on XX/XX/XXXX, told me not to pay, but i see the statement due XX/XX/XXXX and I don't want to be affecting my credit report. 
I have XXXXXXXX XXXX, and i have excellent history and I pay all my bills every month, I don't accumulate interest, I dont like to owe credit cards any amount. 

I thank you in advance for your investigation to go further and see what exactly happened. 
My phone number is XXXXXXXX XXXX XXXX so I can discuss with anyone what happens here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation