Consumer complaint received 2026-03-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Okay so I believe that I talk through it pretty well on the phone this morning but just so we are clear in writing. At around the time of XXXX of last year right around the time of hurricane XXXX and hurricane XXXX, I started noticing charges in my bank account that looks suspicious. I believe that this was originally caused by a security breach or similar online account security breach. As I was diligently stewarding my small tree business through the aftermath and the complexities of conducting business amidst disaster, my business checking account slowly started having the funds siphoned out of it alongside my day-to-day purchases and needs for the business. As I'm sure you can understand a tree guy gets quite busy after two hurricanes, so it took me a little while to make it up to the bank when I did I let them know that the money was being taken out of my account I specifically asked them to put some sort of administrative hold or something on the account while I went through the transcripts and identified the fraud they were unable to do that at that time but did print me out the two years of transcripts that I asked for. Over the next several months I was able to work my way through those transcripts and I scheduled a meeting at the bank in XXXX after having clear late articulated and requested help and some sort of honorable recourse I was offered instead a account number change restarting me back at XXXX effectively, and the advice to reach out to the the credit bureaus, The other gift I was blessed with was having all of my online access to those accounts restricted as in cut off so as it wasn't quite bad enough that I already wasn't getting the notifications that I have all turned on on the account that is supposed to ring me anytime a XXXX moves now I can't even manage the account or check the account via the online access or any other way other than going up to the bank which makes it very difficult, and I believe that this was done on purpose with the intent of frustrating me out of holding them responsible. Despite the new account numbers I went up to the bank the other day got new transcripts and have outlined continued charges and questionable items on the transcripts despite being essentially an effectively broke and not using the card hardly at all comparatively to normal. Once again I talk with the same person one XXXX, at the XXXX XXXX XXXX XXXX of the Chase Bank and was not offered any sort of plan aid assistance advocacy or help other than to continue reaching out to those credit bureaus and possibly think of going to change my whole social security number and identity and everything like that but failing to posit or or you know advise on where I might get the funds to actually do any of that now that I am bankrupt and I'm about to lose my house and don't have any chance or any resources available at all and because I put my everything into keeping my house and trying to resist against this fictional bureaucratic unaccountable methodology...

Company response to consumer: Closed with monetary relief