Consumer complaint received 2026-04-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
I opened up a business bank account with Chase Bank on XXXX XXXX XXXX. There's a XXXX minimum to keep this account open so that was deposited on the date I opened the account in person. I made my first personal investment to my business with mobile check deposit XX/XX/XXXX for XXXX. I then checked my online account to see available fund to say XXXX. On XX/XX/XXXX, I made another mobile check deposit for XXXX from a client. When i viewed my online account I saw available balance XXXX but there was a lock on my account so I called Chase to ask of the problem. They explained to me that the registered agent to my business was not my personal name to sign off on the checks so i needed to call Secretary of State to have that updated. I called and had this task completed and updated with the State and gave Chase a call back in a 3 day span and they unlocked my account. I checked my online account and it said XXXX was available in my account. On XX/XX/XXXX, I came into a local chase bank to make a cash deposit and I was told my account had been closed. I had a meeting with the manager at the local chase branch were I was told, they closed my account because the all of the checks I had previously deposited into this business account were deposited when I wasn't the registered agent for the business at that time. They have now closed my account and said they issued a refund for a check on XX/XX/XXXX of all of my funds to be delivered to my office address in XXXX business days. This delayed my business and also have upset my clients and I. I waited 15 days for the check to come to my office address, nothing from chase came. I went back to the local branch on XX/XX/XXXX, to let them know i have not received a check for my funds. They proceeded to tell me they have not issued a check because they are could not verify an updated phone number of the business that wrote me the XXXX check that was originally deposited in my account. They told have my client who wrote me the check to call the secretary of State to have them update her business phone number so they can send out the refunded check for my funds. At this point I haven't been able to access my funds since XX/XX/year>. I am highly disappointed, my business is not running smoothly, and I am late on bills and client obligations. Highly inconvienced. I proceeded to have my clients to call Secretary of state to have this updated. They told us they do not keep phone numbers on file so they must have this mistaken. At this point, it seem as Chase is doing Fraudulant activity with my funds. My client does not have the funds in her account and neither do I have my funds or her check that she wrote me. I asked them to write me a check for the funds that they are not waiting to verify, they told me since the account is close they have to write a check for the full amount only. This is unacceptable and is very damaging to my business.

Company response to consumer: Closed with monetary relief