Consumer complaint received 2025-05-04 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Roberts Markel Weinberg Butler Hailey PC
State: CA

Complaint narrative:
I am filing this formal complaint against XXXX XXXX XXXX XXXX XXXX XXXX ), its shareholders, and XXXX, licensed property XXXX, XXXX XXXX, for engaging in deceptive billing practices, unlawful collection tactics, false statements, improper threats, and discriminatory actions that have unlawfully targeted me, my family and my real estate. These actions are a violation of several consumer protection laws and other laws designed to protect homeowners from unfair treatment. 

I have owned my property since XXXX, and since that time, I have consistently paid my XXXX dues in full. However, recent interactions with XXXX have raised significant concerns regarding their billing practices and their unlawful collection efforts. In a conversation with XXXX, the Vice President of XXXX XXXX XXXX, I was informed that I had a {$1500.00} credit balance. I requested that this credit be refunded to my original payment method, my XXXX card. XXXX told me that XXXX could not issue refunds to my card directly, but instead promised I would receive XXXX checks for {$170.00} and {$520.00}. To date, I have not received these checks. 

Following this conversation, XXXX began to engage in excessive and unexplained billing, which systematically depleted my {$1500.00} credit balance. This practice continued without my consent or a legitimate reason, as XXXX dues are paid once annually, and there should be no ongoing charges beyond the payment of these dues. This is a clear violation of federal law with prohibition of unfair and deceptive practices. 

Despite my repeated requests for detailed XXXX  statements, XXXX refused to provide me with the necessary documents. They failed to give any clear breakdown of my dues or charges, intentionally concealing material information. This refusal to provide transparency was not only misleading, but it also placed me at a disadvantage when trying to resolve the dispute. 

Furthermore, XXXX property management and the XXXX XXXX XXXX XXXX have a personal interest in my real estate investment property, they have real estate investors on the board ; which raises concerns about the intentions behind their actions. I suspect that they are attempting to unlawfully seize my property through deceptive and manipulative tactics. 

XXXX and its representatives, including XXXX, made false statements regarding my credit balance and the subsequent actions to be taken. XXXX claimed that I would receive XXXX checks as a refund for the credit balance on my account. This was a misrepresentation, as I never received these checks and instead found my account charged repeatedly with unexplained amounts. This is a classic example of false representation meant to mislead me and deprive me of my rights as a consumer. 

Additionally, XXXX licensed XXXXXXXX XXXX XXXXXXXX, XXXX XXXX, has also made misleading, hate charged statements and misrepresented the charges on my account, further contributing to the false impression that I owe funds when, in fact, I do not. These misrepresentations have directly harmed my ability to effectively dispute the charges and seek fair treatment. 

XXXX has repeatedly engaged in improper and unlawful communication with my property management company, XXXX, despite my clear instructions not to do so. XXXX explicitly told XXXX that I did not authorize them to handle XXXX-related matters and that all communications regarding my XXXX dues should be directed to me. Despite this instruction, XXXX continued to reach out to XXXX and requested that they make an additional payment of {$340.00} on my behalf, which is not only inappropriate but also a violation of my privacy and rights as the property owner. Moreover, XXXX  actions constitute a form of harassment, as they ignored the repeated requests to communicate directly with me. Instead, they chose to contact property management company XXXX in an attempt to bypass my authority and manipulate the situation to their advantage. 

In addition to the ongoing deception and improper communication, XXXX has threatened to take legal action against me and damage my credit. On multiple occasions, I was warned that XXXX would attempt to seize my property if I did not comply with their demands. XXXX has even reported false information through XXXX reporting and credit bureaus, which has negatively impacted my XXXX XXXX and defamed my character. These threats of legal action were not only unjustified but also a form of intimidation meant to coerce me into paying amounts that I do not owe. 

In XXXX disturbing instance, when I requested clarification regarding my credit balance, XXXX stated he passed my information along to shareholders to escalate the matter. This was a direct attempt to intimidate me into submitting to their unlawful billing practices. 

As a XXXX veteran and a property owner, I am entitled to clear disclosures and transparency in all dealings related to my real estate investments. Instead, XXXX has engaged in a pattern of deceitful and unlawful practices designed to strip me of my rights. Their failure to provide documentation, repeated harassment, and threats of legal action are all part of a broader scheme to unlawfully seize my property and unlawfully collect funds from me. 

Moreover, XXXX refusal to respond to my legitimate inquiries, including through the XXXX, CFPB, FTC and Attorney XXXX XXXX, further exacerbates the situation. In fact, XXXX has not only ignored my complaints in the past but also improperly contacted XXXX after being explicitly told not to, thus making false representations about the charges on my account. 

Finally, I want to reiterate that my property is not for sale, and I will not be coerced into selling or complying with unlawful demands. I have a legal right to own real estate as a XXXX American, XXXX Parent, And XXXX XXXX XXXX And Veteran, and no amount of harassment or deceit will force me to relinquish my property that I purchased using my VA loan after honorable service. 

I respectfully request that the Consumer Financial Protection Bureau take immediate action to address these violations and ensure that XXXX is held accountable for their illegal and unethical practices. My family and I have suffered enough, and I trust that the CFPB will help bring a swift and fair resolution to this matter. 

Thank you for your attention to this complaint. I look forward to your prompt response and the resolution of these issues.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation