Consumer complaint received 2024-12-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
I had an account with CHASE BANK and recently I got married and added my husband to my account and his name is XXXX XXXX. I receive my SSI through Direct Deposit. 
My husband started receiving some of his income in the same account. 

His daughter XXXX XXXX XXXX started filing false reports for attention. 
Due to her father getting married and moved, XXXX have filed false police reports stating that her father is missing! But sent the officers to the correct addresses. 

XXXX has FORGED ALL OF THE DOCUMENTS she printed out for self serve. 
She signed his name on everything and in her writing, not worried about it being illegal and now that she has Chase Bank wrapped up in her scheme, they are now included. 

After checking, XXXX tried to steal {$1400.00} through Wire Transfer and it was rejected at my request! Since Chase Bank already gave this lady access to my account so she changed my contact information she ordered a new card for XXXX who was living with me and added her address, email and phone number! 
Chase Bank should have made every effort to block her and contact me! 
They didn't! 

XXXX is a little fraudulent right now but this criminal behavior WILL NOT BE IGNORED! I need Chase Bank to step up and own their mistakes. 

On XXXX XXXX used the new card that Chase Bank sent to her and she went to the ATM and stole {$700.00}. She did not care about being on video! 

Everything that has been done was due to XXXX XXXX against us! 
ELDER ABUSE AND EXPLOITATION. 

This should have never happened! 
Because now I am seeking legal advice, since I know that XXXX did not have authorization at all to gain access to my account! 

She was only Power of Attorney over Medical for XXXX XXXX. THAT GIVES HER NO FINANCIAL ACCESS! 

I asked the bank to close my account and they did not! 
I was trying to prevent more of my money from being stolen... 
Since it was not closed at my request and since Chase Bank gave access to my account, it looks exactly like it is. They gave a scam artist access to our accounts, and prevented me from closing it so she could use that to her advantage. 

On XX/XX/year>, XXXX XXXX XXXX used the new debit card again and stole {$900.00} from the ATM. 
On that day as well, I rushed down to the bank and being that it is ATM withdrawals, more of my money was stolen thanks to Chase!

None of the documents she showed them were legal and none of those documents had my husband XXXX 's signatures on it. 

Or shall I say, it did have his signatures IN HER HAND WRITTING! 
I am sure of it and can prove it... 

I tried to get help from Chase Bank so that they can make things right but I did not receive even decent customer service so I attempted once again to cancel my account and Chase Bank finally closed it now that the girl has stolen {$1600.00} from me.

I have the printouts that shows the two ATM withdrawals and soon I will find the attorney I am going to work with who will Subpoena the ATM footage as well as the documents that XXXX provided to Chase Bank in order to trick them into allowing access. 

I will be pressing charges, this is also ELDER ABUSE due to the multiple things XXXX has done to my husband and I, this will not blow over and be forgotten! 

I want my money back and I am not accepting that loss without the bank paying penalties. 

The money that was stolen has caused Financial Hardship and STRESS!

None of this will be ignored! 

And the fact that this bank didn't reach out to me speaks volume! 

Now they don't have too, because I am going to seek legal advice since this is XXXX, FRAUDULENT & ELDER ABUSE!

Company response to consumer: Closed with explanation