Consumer complaint received 2024-05-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: CENTRAL BANCOMPANY, INC
State: MO

Complaint narrative:
Purchase of this Vehicle was frustrating in delay of getting it Titled as waiting for XXXX XXXX XXXX ( used car dealer ) and finding out the XXXX  Ball Joints were Welded to the front axles frame horns as the dealer admitted because the ball joints appeared new and later issued {$800.00} refund by check. I admit my payments history was late and delayed and never question late fees but I wanted to avoid repossession and procurement. After losing my employment XXXX of XXXX and delays of reemployment ( XXXX XXXX and State of Kansas getting background checks in timely manner ) from XXXX XXXX Virus. My career as XXXX  and working with affected by this virus and communicating with families who were not allowed to see their families took additional time and resources. Time to Gown up with Personal Protective Equipment and training of Staff along with Testing off staff and Patients and compliance with trying to prevent, contain and care, educate and all areas related to maintain well being of residents. I was late but had the financial means to pay for XXXX XXXX XXXX and my Credit score was good prior to Loan Agreement. I called Central Bank asking for relief/help to avoid repo and explained delay of reemployment and they suggested deferral of payment and I agreed. They sent a " docusign '' and I was unable to upload signature and new job and being short of help prevented communication with bank representatives. XX/XX/XXXX, the bank sent repossession/tow truck to repo XXXX with me in the vehicle asleep following an almost 14hr shift as I would unwind following a stressful shift, when I was alerted by back up alarm and felt bump of drivers attempt to raise rear wheels I started XXXX and drove away to back driveway of my home. Because of darkness and Drivers aggressiveness and Threatening posture I asked for him to leave my property as disturbing my peace and he refused and asked me to talk to his supervisor who stated bank will repo unless I pay loan in full and when I requested who I was talking to hung up. I handed driver phone and demanded vacate property as I made agreement with Lender/Bank to defer payment. Following the repo attempt I called Bank and requested " top supervisor '' and was referred to XXXX  ( collection Manager ). After failures to get manager ( XXXX  ) to provide documents or difficult means to pay the account up to date, I did pay the account up to date despite continuing to debate the procurement fee of {$500.00} and her refusal to take my payment. I made numerous attempts to due auto withdrawal from account but my local bank and Central Bank website was confusing and frustrating. Attempts to drop the {$500.00} fee always remained and bank retaliated and I asked for Supervisor was ignored. After payment of all past due amount and filing Complaint with Missouri Dept of Finance and communicating my Request of Notices of Default and Procurement and requesting multiple times for Completion of Worksheet both Central Bank XXXX XXXX XXXX and MO Dept of Finance ( XXXX  ) continue to provide this document. Central Bank XXXX XXXX XXXX repossessed XXXX  finally on XX/XX/XXXX late in evening. I then reached out to attempt to redeem my XXXX and was very clear of my ability to redeem it. However, bank further retaliated by refusing to accept my Approval letter and communicate with my approved lender as I was going to refinance my paid off home with value of {$130000.00}. Central Bank ( XXXX  ) refused, delayed and even attempted to add " Misc Fee '' of now {$470.00} vs {$500.00}. Questioning of this Misc fee ( XXXX  ) admits was the Procurement fee that wasn't provided. Multiple complaints to Missouri Dept of Finance and Central Bank asking for final balance to redeem went unanswered and compliance of worksheet was misleading, falsified, and noncompliant. When I asked for Home refinance lender and Central Bank ( XXXX  ) to communicate as I was giving all documents needed to schedule close and release of Funds date Central Bank ( XXXX  ) didn't respond and continued to retaliate. I sent email to Central Bank ( XXXX  ) asking why she would private sale and why she would short sell XXXX when I would pay all fees to satisfy the loan agreement? She extended private sell deadline 6 days? but continued to delay/ refuse to communicate final balance of redemption, accept that I was deligently working on home refinance loan despite verbally ( phone ) saying she would be lenient when I asked who in her bank to talk to about my home refinance options. Central Bank ( XXXX  ) appeared to retaliate further when I was working with another lender. My approved lender and Central Bank ( XXXX  ) refusal to communicate and misleading me of cooperation resulted in another increase in home inspection fee of once {$500.00} to {$750.00} as home inspector showed up to inspect but the banks own delays caused the increase fees. Todays compliant, Central Bank sold the XXXX by Auction well below Market Value and continues to be noncompliant and requesting more fraudulant fees. {$75.00} redemption Fee in which they retaliated to redeem vs provide service, Repo fee is {$700.00} vs {$500.00} or {$470.00} " Misc Fee '', Detail Fee of {$120.00} along with Storage Fee and finally after asking why Central Bank would short sell XXXX and not allow me time needed to get loan terms and final accounting after misleading me, deception and retalliation finally sell XXXX in XXXX? I was to assume {$5000.00} in closing costs and inaccurate, unclear fees, and numerous misrepresentations and clearly fraudulent unprovided services. Please note that my Compliant with CFPB covers all of the specific reasons of my complaint. Non compliance with notices of Default, procurement, Forced insurance when I had Insurance, the misrepresentations and charge of redeeming when they retaliated, The purposeful delays/refusal to show compliance by Central Bank and Missouri Dept of Finance to supply the Notice of Procurement/Default and still have not provided as of this day, and issuance of refunds for Forced Insurance despite having insurance and refunds of services that were un-rendered or fraudulently misrepresented or duplicated. Return of my State issued license plates, property and misleading me on who provided the services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation