Consumer complaint received 2026-04-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I am filing a formal complaint against Chase Bank and XXXX XXXX XXXX XXXX in XXXX, FL for predatory lending, application fraud, failure to verify income, and failure to produce complete loan documents upon request. CHASE BANK COMPLAINT : 1. FAILURE TO PRODUCE COMPLETE LOAN FILE I formally requested my complete loan file including the original application submitted by XXXX XXXX XXXX XXXX. Chase sent partial documents but deliberately omitted the original dealer submitted application containing income information. This failure to produce complete loan documents upon formal request is a potential violation of the Fair Credit Reporting Act, Equal Credit Opportunity Act, and Truth in Lending Act. I am requesting the CFPB compel Chase to produce the complete original loan file immediately. 2. LOAN APPROVED WITH XXXX INCOME DOCUMENTATION Chase Bank approved a {$39000.00} auto loan with absolutely no income documentation. The only income verification was a phone call coached and orchestrated by the dealer after I had already taken delivery of the vehicle. This directly violates federal ability to repay requirements under TILA and CFPB regulations. 3. CHASE BANK SUPERVISOR RECORDED ADMISSION I have a recorded 29-minute call with a Chase Bank supervisor who : Acknowledged the dealer coached me using the exact word coaching Stated this is 'just kind of how the world works " suggesting possible institutional awareness that dealers manipulate loan applications Explicitly called the situation fraud Directed me to Chase 's fraud investigation team Confirmed Chase is investigating XXXX The retail installment contract Chase provided contains the FTC Holder Rule notice stating Chase is subject to all claims the buyer could assert against the seller. I am asserting dealer fraud, application fabrication, and coercion directly against Chase as holder of this contract. Additionally a Chase supervisor stated on a recorded call that dealer loan manipulation is just how the world works demonstrating institutional awareness and tolerance of fraudulent dealer practices that violate CFPB regulations. 4. CHASE REFUSED MEANINGFUL RELIEF After conducting an internal investigation Chase refused to provide any meaningful relief. Their only response was to suggest I file a dealer complaint. A bank that approves loans with no income documentation and then refuses relief to fraud victims while its own supervisor acknowledges the fraud on a recorded call must be held accountable. Chase Bank responded to my request for the loan application by sending me the retail installment sale contract instead. The original credit application showing income verification has still not been provided. The contract Chase sent contains no income documentation whatsoever confirming my claim that the {$9000.00} monthly income figure was fabricated by the dealer with no supporting documentation. The retail installment contract Chase provided explicitly states that providing false or misleading information during credit application constitutes a default. Despite including this clause Chase approved a {$39000.00} loan with absolutely XXXX income documentation. The only income verification was a phone call coached and orchestrated by the dealer. Chases own contract acknowledges the importance of accurate income information yet Chase failed to verify it violating their own contractual terms and federal ability to repay requirements under TILA and CFPB regulations. Chase can not enforce a default clause based on income misrepresentation while simultaneously having approved the loan without any income verification whatsoever. XXXX XXXX XXXX XXXX COMPLAINT : XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX 1. Neither myself nor my brother filled out loan applications. The dealer submitted applications showing $ XXXXmonth income for both of us without our knowledge or authorization. 2. My actual income as an XXXX XXXX was under $ XXXXmonth proven by my IRS 1099-K showing total XXXX earnings of {$10000.00}. Income was inflated more than 10 times. 3. The salesman called me from his personal cell phone the day after delivery and threatened me to confirm $ XXXXmonth on the bank verification call or I would get in trouble. 4. The identical fraud and coercion was carried out against my brother by the same salesman. DAMAGES : Loan balance : {$39000.00} at 19 % interest Monthly payment : {$1000.00} which I can not afford Negative equity : {$21000.00} Credit score severely damaged Brother has identical damages Combined damages exceed {$100000.00}

Company response to consumer: Closed with explanation