Consumer complaint received 2026-03-17 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I am submitting this complaint to request further review of an unresolved issue involving JPMorgan Chase Bank , N.A . concerning a fraudulent wire transfer and incomplete interbank recovery efforts. This complaint is not a dispute regarding authorization of the wire transfer. Rather, it concerns whether the bank fulfilled its procedural obligations to pursue recovery after fraud was reported. Transaction Details Wire Date : XX/XX/XXXX Amount : {$160000.00} Sending Bank : JPMorgan Chase Bank , N.A . Receiving Bank : XXXX XXXX XXXX XXXX Chase Case ID : XXXX Summary of Issue JPMorgan Chase has acknowledged that it initiated recovery efforts, including : Sending a Hold Harmless Letter to XXXX on XX/XX/XXXX Issuing a follow-up request on XX/XX/XXXX Chase has stated that it did not receive a substantive response from the beneficiary bank and that responses, if any, were generic in nature. Based on this, Chase concluded that recovery options were exhausted and closed the investigation. I respectfully contend that these actions do not constitute a complete or adequately escalated interbank recovery process. Basis of Complaint The banks conclusion that recovery efforts were exhausted appears to rely on limited and largely passive actions rather than a sustained and escalated recovery effort. Specifically : A single Hold Harmless Letter, followed by XXXX delayed follow-up, does not demonstrate continuous or escalated recovery activity. The absence of a meaningful responseor receipt of only generic responsesfrom the receiving bank should trigger additional escalation steps, not closure of the investigation. Chase has indicated that it was unable to advance the matter beyond standard requests ; however, a lack of response or generic replies from the beneficiary bank does not eliminate the sending banks responsibility to pursue escalation through alternative channels. Chase has not provided evidence that it attempted escalation beyond routine recall processes, such as engaging higher-level interbank contacts, specialized fraud or risk teams, or additional communication channels. No clear criteria or documented standard has been provided to justify the determination that recovery efforts were fully exhausted. Interbank recovery procedures are not passive and do not conclude solely due to lack of response or non-substantive replies. Such circumstances require continued and escalated engagement by the sending bank. Supporting Context In prior correspondence, XXXX indicated that recovery efforts must be conducted through official bank-to-bank channels and that additional procedural steps may be available when properly initiated. As a consumer, I do not have access to interbank communication systems, escalation channels, or indemnification mechanisms. These actions can only be performed by the sending financial institution. Requested Resolution I respectfully request that the Consumer Financial Protection Bureau : Require JPMorgan Chase Bank to provide a complete and documented timeline of all recovery actions taken, including all attempts made after the initial Hold Harmless Letter ; Determine whether Chase pursued appropriate escalation steps after receiving no response or only generic responses from the beneficiary bank ; Require Chase to clarify the internal criteria used to conclude that recovery efforts were exhausted ; Request that Chase confirm whether additional interbank escalation channels or recovery mechanisms remain available and, if so, that such actions be pursued ; Ensure that this matter is not closed based solely on limited or non-escalated recovery attempts. Conclusion JPMorgan Chase has acknowledged that recovery efforts were initiated, but has not demonstrated that those efforts were actively pursued, escalated, or carried through to completionparticularly in the face of non-responsive or generic replies from the beneficiary bank. This matter remains unresolved because the investigation was closed prematurely without sufficient evidence that all reasonable and escalated interbank recovery procedures were exhausted. Thank you for your review.

Company response to consumer: Closed with explanation