Consumer complaint received 2024-08-23 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Problem with personal statement of dispute
Company: FIRST ADVANTAGE CORPORATION
State: VA

Complaint narrative:
Dear Sir/Madam, I am contacting you today to file a complaint against First Advantage Corporation located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX. As of today I have submitted three disputes pertaining to the same inaccurate information that they have been reporting to potential employers regarding a felony charge on my criminal record. The XXXXXXXX charge they are referencing was disposed of in the XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX on XX/XX/XXXX. The XXXX was reduced to XXXX I sent them all court paperwork to verify this and contact information to the clerk of the court in the correct court system for verification. Because of the information being reported and also the fact that it has been over 90 days since submitting the original information to the company, and more than 60 days since my first dispute, I have lost or been denied employment by several companies which has had a substantial impact on my familys well being. 

# # # # THE ISSUE # # # # XXXX - They have created a synthetic record : They took an order that they found with reference XXXX XXXX  which was the outcome of a motion to appeal hearing and are mistakenly associating that same reference # with the charge listed within the order. The charge had its own reference # in the court system that was handling the prosecution of the charge, reference XXXX XXXX  Each court system uses unique reference numbers for there record system. 

# XXXX - They do not understand how the appeal process works : The " order referenced above was obtained from the Circuit Court system. The charge was being prosecuted in a lower court system XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ) but was escalated to be heard in front of the higher ( Circuit Court ) system because it was an appeal. Each time I have called to submit a dispute I have had to explain to them how an appellate court system works in the United States. They don't sound like they are based out of the US.

# 3 - They do not understand that the order is complete and will not be updated : The motion to appeal was denied by the Circuit Court judge on XXXX. It actually states that in the order they are referencing. There will never and can never be an update to this document because the order '' is the document that is produced to record the outcome of that hearing. The order itself is literally the record. 

# 4- They are contacting the wrong court system to request an update : They explained to me that they received the information from the Circuit Court and because of that will only accept documentation from the Circuit Court to confirm the dispute, even though it states in the same order that the outcome is pending trial in the lower court system ( XXXX XXXX XXXX XXXX XXXX XXXXXXXX The Circuit Court can not provide them with an update : The Circuit Court will not have an update ( on the trial ) because the case was tried in a lower court system. They must contact the court system who conducted the trial. The Circuit Court has already created the order and it is final. 

# XXXX They are falsly reporting the disposition as pending and court date unavailable : They are reporting the that the order is " pending disposition and that the court date is not available. The order is the disposition ( verdict, judges findings, etc. ) and the court date was the date of the hearing which was XXXX. The trial held in XXXXXXXX XXXX XXXX XXXXXXXX also had a trial date as well as a disposition recorded in the official court system records I sent them. 

# 7- The order is final : This document states verbatim : motion to appeal bond set in XXXX XXXX XXXX XXXX XXXX XXXX which motion the Court, after hearing argument denied. 

# XXXX They shouldnt have reported it in the first place : The fact of an arrest does not establish that criminal conduct has occurred. XXXX  records are not probative of criminal conduct, as stated in the Commission 's XXXX  policy statement on XXXX XXXX. XXXX XXXX XXXX XXXX XXXX They will not let me speak to a manager : They tell me that there is no manager available and that one will contact me within 48 hours. They dont. 

# XXXX The certified mail I sent can not be delivered : The " Certified Mail mail I have sent to there address was returned undeliverable. After confirming its accuracy have resent and stills remains undeliverable to this day. 

# XXXX They submitted my information after requesting a security freeze : I requested a security freeze on my account in order to correct the inaccurate information before they submitted again to my employer. That freeze was not honored and they submitted the information anyway which resulted in a adverse action by the employer. 

# XXXX They are not fixing this in a timely manner and there is no communication : They record my dispute, notify the employer of the dispute, and make myself and the prospective employer wait 30 days for the dispute resolution. In the meantime there is no contact to discuss the dispute, and then they just end up regurgitating the same inaccurate information. Just to start the cycle again. In the meantime I have been without employment. The agents you speak with are also hard to understand as English doesn't seem to be their first language. 

# # # THE TIMELINE # # # XX/XX/XXXX - Completed First Advantage data request to XXXX XXXX XXXX XXXX XXXX Sent certified mail to First Advantage ( Tracking # XXXX ) XX/XX/XXXX - XXXX Dispute ( ref # XXXX ) - Spoke with agent and notified them that my certified mail was returned and confirmed that I mailed it to the correct address. Sent them the case paperwork showing the outcome of the case. 

XX/XX/XXXX - Submitted documentation that clearly stated the disposition of the case. 

XX/XX/XXXX - Mail returned for undeliverable XX/XX/XXXX - Notification of Adverse Action XX/XX/XXXX - 2nd Dispute - Filed new dispute contesting XXXX record. Asked them to contact XXXX directly : Provided them with Clerk of Court direct line. 

XX/XX/XXXX - Sent even more documentation acquired from visiting the County Clerks office. 

XX/XX/XXXX - Sent additional documentation acquired from visiting the County Clerks office. 

XX/XX/XXXX- Confirmed Address and re-mailed : First Advantage - Consumer Disclosure Center, XXXX XXXX XXXX XXXX, GA XXXX XX/XX/XXXX - Certified Mail Arrived at zipcode : XXXX XX/XX/XXXX - Requested a security freeze on my account and to speak with supervisor but none were available. I was told I would receive a callback within 48 hours from a supervisor. NEVER RECEIVED CALLBACK XX/XX/XXXX - Received notification via email from First Advantage that they reported inaccurate information to multiple companies despite my request for security freeze and multiple disputes over the same inaccurate / information XX/XX/XXXX - XXXX Dispute ( ref # XXXX & XXXX ) filed with First Advantage over the same information. Requested to speak with a manager but none were available. NEVER RECEIVED CALLBACK FROM A SUPERVISOR. 

XX/XX/XXXX - Submitted additional paperwork to First Advantage matching the case numbers. MARKS 60 DAYS SINCE FIRST DISPUTE regarding the SAME INFORMATION. 

XX/XX/XXXX - Certified mail still in limbo

Company response to consumer: Closed with explanation