Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
XX/XX/XXXX Subject : XXXX XXXX XXXX XXXX, XXXX, and TransUnion Regarding Persistent Inaccuracies in Late Payment Reporting on DISCOVERBANK Account To Whom It May Concern, I am compelled to escalate my complaint against XXXX, XXXX, and TransUnion due to their repeated and blatant failure to correct the persistent inaccuracies regarding late payments reported on my credit report for the DISCOVERBANK account. After multiple disputes submitted on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, these inaccuracies remain unresolved, showcasing a complete disregard for their obligations under the Fair Credit Reporting Act ( FCRA ) and other applicable laws. 
Account Information : Account Number : XXXX High Balance : {$3400.00} ( TransUnion and XXXX ) ; {$3000.00} ( XXXX XXXX Last Verified : XX/XX/XXXX ( TransUnion XXXX ; -- ( XXXX ) ; -- ( XXXX ) Date of Last Activity : XX/XX/XXXX ( TransUnion ) ; XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( XXXX XXXX Date Reported : XX/XX/XXXX ( TransUnion ) ; XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( XXXX XXXX Date Opened : XX/XX/XXXX ( TransUnion ) ; XX/XX/XXXX ( XXXX and XXXX XXXX Balance Owed : {$1600.00} Account Status : Open Payment Status : Current Credit Limit : {$3000.00} Discrepancies and Errors : Inconsistent Late Payment Reporting : TransUnion and XXXX report late payments for XXXX, XXXX, XXXX, and XX/XX/XXXX. 
XXXX reports late payments for XXXX, XXXX, and XX/XX/XXXX, but the 30-day late payment for XX/XX/XXXX was removed during the last dispute. However, other inaccuracies persist. 
Dispute Status : All three credit bureaus incorrectly list this account as " Account not disputed, '' despite multiple disputes and supporting evidence provided. 
Creditor Remarks : XXXX notes, " Account previously in dispute- now resolved by data furnisher, '' while TransUnion and XXXX fail to include this vital remark, further compounding the inaccuracies. 
High Balance Discrepancy : TransUnion and XXXX report a high balance of {$3400.00}, while XXXX reports {$3000.00}. 
Violation of Federal Laws : Fair Credit Reporting Act ( FCRA ) : UnXXXX XXXX XXXX XXXX XXXX  credit reporting agencies are required to investigate and ensure the accuracy of information in consumer files. The continued presence of inaccurate late payments after XXXX rounds of disputes is a flagrant violation. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  mandates that credit reporting agencies maintain maximum possible accuracy of consumer reports, which has not been upheld. 
Truth in Lending Act ( XXXX ) : XXXX XXXX XXXX XXXX requires creditors to send periodic statements at least 21 days before the payment due date. The inaccurate late payment reporting demonstrates a failure to comply with this requirement. 
Protection Against Non-Payment of Obligations XXXX ( XXXX ) : Creditors and credit reporting agencies must ensure timely and accurate statements to prevent unfair penalties to consumers. These inaccuracies have caused undue harm to my creditworthiness. 
Complete Neglect of Responsibilities : It is unconscionable that XXXX, XXXX, and TransUnion continue to report these inaccuracies despite clear evidence and multiple disputes. Their actions ( or lack thereof ) demonstrate either gross negligence or a willful violation of their obligations under federal law. Such behavior is unacceptable, and it is evident that these credit bureaus have failed in their duty to consumers. 
Impact on Creditworthiness : These inaccuracies have caused significant damage to my credit score, resulting in higher interest rates, denials for credit, and unnecessary stress. The ongoing refusal to address these errors directly undermines my financial stability and constitutes a breach of my federally protected rights. 
Immediate Demands : Immediate removal of the inaccurate late payment notations from my credit report for XXXX, XXXX, XXXX, XXXX, and XX/XX/XXXX. 
Written confirmation from XXXX, XXXX, and TransUnion that the corrections have been made. 
A full review of the processes that led to these errors and a report detailing how such issues will be prevented in the future. 
Failure to comply with these demands will result in further escalation, including legal action, additional complaints to regulatory bodies, and potential media exposure of this gross negligence. I will not hesitate to pursue every avenue available to ensure my rights are protected and that these inaccuracies are corrected. 
Thank you for your immediate attention to this matter. I expect a prompt response within the legally mandated timeframe. Please contact me at [ Phone Number ] or [ Email Address ] if you require further information or documentation. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief