Consumer complaint received 2025-08-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
Dear representatives of The Consumer Financial Protection Bureau, I hope you are doing well in Washington D.C.and I hope that you are enjoying this month of XXXX. 

I'm writing to you because I'm experiencing some problems with my Capital One Savor Credit Card.I have been a very good customer of this credit card and I'm also a good customer of this bank Capital One for many years. I have been a customer since I arrived in The US from XXXX. 

I bought two juices inside of a supermarket in XXXX, I used a beverage manufacturer coupon and my Capital One Savor in Credit Card in one of the supermarkets in XXXX, XXXXXXXX XXXX 

I was charged incorrectly by the supermarket. I paid part of the money for this product in cash, I used a juice manufacturer coupon along with my credit card. 

I was supposed to be charged only {$0.00} cents and the store charged me {$3.00} Dollars by mistake.. These juices also got me XXXX 

Something was wrong with these juices, they had bad taste and they XXXX XXXX XXXX XXXX XXXX. I needed to buy XXXX and to take some medicine to deal with my XXXX XXXXXXXX and also with the XXXX XXXX 

Capital One Credit Card took my dispute. 

I explained to them what happened to me because this supermarket didn't call me back or they didn't respond to my email messages when I wrote to them through the supermarket website explaining what happened to me, and when I told them that the 2 juices got me XXXX. I attempted to call them several times. I left messages for the supermarket manager but they never called me back. 

This dispute department was understandable at the beginning and they issued me a credit of {$3.00} US Dollars around XXXX. I was glad that the problem was getting resolved so I rested about this problem for several days In XXXX, I got a letter by mail from Capital One Dispute Department telling me that the {$3.00} Dollars charge was added again unfairly to my credit card balance. 

I called the Capital One Savor Credit Card Customer Service again but they were not understandable about this matter. 

It's not fair that I get charged for something that was done by mistake inside that supermarket and it is not right that they charged me for two juices that got me XXXX I called Capital One Credit Card again around 10 days ago. I got a young lady from XXXX XXXX, she told me that she has re-opened my case again but this was not true. 

I spoke with a Capital One Credit Card agent yesterday XX/XX/XXXX and he told me that was not true what they told me. 

He told me that the case with the dispute charge was never re-opened as the agent from The XXXX told me I will appreciate your help and cooperation in order to resolve this matter. 

It's not fair that they are charging me incorrectly and I'm getting charged for something that got me XXXX 

Respectfully yours, XXXX XXXX

Company response to consumer: Closed with monetary relief