Consumer complaint received 2024-12-18 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Paypal Holdings, Inc
State: MO

Complaint narrative:
On XXXX at XXXX I was trying to purchase goods from some XXXX and did not receive anything on XX/XX/XXXX I filed a case that said XXXX weeks and I would have a provisional credit in my account that would have been on the XXXX some where the case got changed and they play me to be stupid like I don't know anything. I have a service animal and that is descrimantion. I been on the phone trying to get my money for the last week and this is XX/XX/XXXX. They said with in 10 days if no answer I will get my money and they will close the case. They keep extending it out longer and longer and expect me to be ok with this stolen money and they refuse to do anything about it. 


XXXX XXXX, XXXX You filed a case XX/XX/XXXX You had a conversation with XXXX XXXX XX/XX/XXXX You changed the case type XX/XX/XXXX You shared some info XX/XX/XXXX You shared some info XX/XX/XXXX You shared some info XX/XX/XXXX You changed the case type This is a copy of the changes they made due to I can't screenshot it And this is now the new outcome after they played me like I'm stupid and requesting to speak to there manager takes 2 hours talk to some XXXX and your on hold till then Skip to case details Item not received I haven't received the item or service Case status : Awaiting seller 's response You changed the case type XX/XX/XXXX Seller 's turn to respond They have till XX/XX/XXXX We'll review the seller 's info This usually takes 5 days Estimated case resolution XX/XX/XXXX This case was stared on the XXXX. They keep playing with the account so it takes months to get anything done Update on your case The seller has been asked to share an update on your order. If there's no response from them XXXX XXXX, XXXX, you'll be sent a full refund. 

What to expect Once we receive the information from the seller, we'll review and update you XXXX XXXX, XXXX, XXXX XXXX. We'll let you know if we need more information. In the meantime, you can submit any additional info you XXXX have. 

Have Something to Share? 

Case timeline XX/XX/XXXX You shared some info XX/XX/XXXX You shared some info XX/XX/XXXX You changed the case type Show more Your responses XX/XX/XXXX, XXXX PST You provided additional info. 

If you look at the highlighted area you will see they never considered giving me the account and do not plan to return the money. It is clear XXXX XX/XX/XXXX, XXXX XXXX You provided additional info. 

I do have more screenshots of the conversation where she says she is not going to send the money back due to you all taking it already. I have multiple screenshots of the whole conversation. She admitted to accessory to theft. 

XX/XX/XXXX, XXXX XXXX You provided additional info. 

This is the evidence that she was an accessory to theft and the other screenshot is what accessory is XXXX XXXX Case details Case ID : XXXX XXXX XXXX $ XXXX info : XXXX XXXX Shipping address : XXXX reported : XX/XX/XXXX Transaction reported J XXXX XXXX XX/XX/XXXX, Money XXXX XXXX XXXX - $ XXXX Additional Info Note I can not log in and no way to get in Your conversation XXXX XXXX Cancel case Change case type They still refusing to give me the money they said would take 10 days to get to me and the and the XXXX XXXX. Still hasn't responded or return the money they even said they will not refund it due to PayPal already taking it from there account

Company response to consumer: Closed with explanation