Consumer complaint received 2026-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: MoneyLion Inc.
State: TX

Complaint narrative:
My name is XXXX XXXX. My husband, XXXX XXXX, a 100 % service connected XXXX Veteran who receives a compensation from the US Department Of Veterans Affairs if {$4100.00} per month. My husband 's direct deposit has been getting deposited into my Account for the past 3 years which is a third party bank, " current ''. I was the account holder his checks were just getting deposited to my account due to personal reasons which had been approved from The Veterans Administrations. I currently switched the the direct deposit on XXXX, XXXX, XXXX to moneylion, a third party bank who is branched from pathward bank. Well the VA process payments on the XXXX of every month. We always know that the deposit will be here anytime from then until the XXXX of every month. Monday the XXXX if XXXX I received a notification through moneylion retention center stating that my account was suspended due to unsuspicious activity. Which I knew it probably had something to do with the deposit not being in my name. They requested 4 documents, a copy of my official driver 's license, the third party, my husband, official copy of driver 's license, a notarized statement from third party stating the funds were an ok to my account and proof of address. That was fine because I know they have to verify. Unfortunately that's not the case. I later called back on that Monday XX/XX/XXXX to see if we met the requirements to access my account, and the rep advised me that it would take 3 business days. I was very reluctant to that and we have our bills coming up. I called back numerous times Tuesday XX/XX/year> and finally was told that the letter my husband wrote needs to have a stamp and seal. After finally coming up with money because all the money is in the account, to get a notary I uploaded it on the XXXX, called back and my files are still under review. My husband has the Veterans administration call and he has also called that day to verify in my behalf because by this time we both are frustrated. The XXXX is around the corner and are normal routine with bills, food, gas, everything is on standby just over one change of a third party bank. No luck. Wedsday XX/XX/year> I called moneylion asked to speak to a hire up or be directed to the fraud department to escalate my claim. I was notified they don't have one and there is nothing that can be done because the " system '' does the review and we will have to wait. Thursday XX/XX/XXXX I called at least 6 times and every time it was either my file wasn't in a certain form, or the statement didn't meat the requirements. It's already the end of the week. The VA is the federal government. We have done everything and sent everything they are asking and have failed. He is our head of house hold. The {$4100.00} that moneylion has is a XXXX check he has been getting for years. The XXXX is here and rent, car notes, ect don't go away. We need help with this bank. If you can please contact me via email. My cell phone and his phone is off due to the garnishment of his benefits. Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation