Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Dear CFPB, I am writing to urgently follow up on my previous complaint regarding Experians failure to provide proof of account validation and their subsequent update of inaccurate information on my credit report. Despite my formal request for verification, Experian has not furnished the necessary documentation, instead merely indicating that the disputed accounts were updated or validated without substantive evidence via report # XXXX. 

Violation of the Fair Credit Reporting Act ( FCRA ) : Experians actions appear to contravene the Fair Credit Reporting Act ( FCRA ), which mandates that credit reporting agencies conduct reasonable investigations into consumer disputes and provide consumers with the results, including the method of verification. Specifically, 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) requires that, upon completion of a reinvestigation, the consumer reporting agency must provide a notice that includes a description of the procedure used to determine the accuracy and completeness of the information. XXXX failure to provide this information hinders my ability to assess the validity of the data on my credit report. 

Recent Legal Precedent : Notably, on XX/XX/year>, the CFPB filed a lawsuit against Experian for similar violations, alleging that the company failed to properly conduct reinvestigations of disputed information and neglected to delete inaccurate, incomplete, or unverified information from consumer credit files. The CFPBs complaint highlights that Experians inadequate handling of consumer disputes is a systemic issue that undermines the accuracy of credit reporting. 


Request for XXXX XXXX : In light of these developments, I respectfully request the CFPB to : XXXX. Investigate XXXX Non-Compliance : Examine Experians failure to provide the required proof of validation and their practice of updating disputed information without proper verification.

2. Enforce Corrective Measures : Mandate that Experian supply the specific documentation used to validate the disputed accounts or, if unable to do so, remove the inaccurate information from my credit report. 

XXXX. Prevent Future Violations : Implement oversight to ensure Experian adheres to FCRA requirements, thereby protecting consumers from similar issues moving forward. 

The integrity of credit reporting is crucial for consumers financial well-being. Experians disregard for FCRA obligations not only affects individual consumers like myself but also undermines the broader financial systems reliability. I urge the CFPB to take decisive action to address and rectify these violations. 

Thank you for your attention to this matter. I look forward to your prompt response and resolution. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation