Consumer complaint received 2022-07-18 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: SC

Complaint narrative:
XXXX XXXX charged off my loan at XXXX and some odd change, but I still retainted possesion of the truck and contin ued to make regular PAYMENTS as close to on time as I could .I adv ised them I was out of normall work due to being diagnosed with XXXX XXXX and all was well for another XXXX years.so much so the the $ XXXX went down to $ XXXX and out of the blue recieved a phone call saying that i needed to find diffrent financing for the truck, trade it in or they were going to reposses the truck.I informed them that i felt that it would be difficult because of the charge off and asked if they were going to at least lower the number of the charge off since i had paid it down to XXXX .I was told no. well the lady called me 2 days later very nasty and asked me if i had found alternative finan cing and i informed her that no i had not, then she informed me that she was issuing the order of repossesion.That put me in a mad dash, so i searched and searched and finally forund someonewilling to take the truck on a trade in, so i called exeter fin. and told them and asked them if i was ablr to get this to work would they do something about the charge off and the lady told me if I was able to get this to go threw she would not list it as a charge off on my credit as a charge off at all she would list in in a manor that was not negitive at all she would list my account as " Paid in Full '' The arrangement was for them to take {$13000.00} for the payoff of the truck and XXXX me for the diffrerance and that would be a " paid in full I have disputed it every way i can and they are not removing the charge offlike they said and not only that they are listing it as settled for less than owed> This is not right, I did what they asked me to do and they are not being bound by what they said they werfe going to do, and i did sme reading when they charged off the loan at XXXX but i paid it down to XXXX k they took the original tax break at XXXX, HAVE THEY AMMENDED THE LOSS AMOUNT WITH THEIR TAXES, BECAUSE, now i may be wrong but it read as it was unlawful for a company to claim a loss as a bad debt, and recieve the goverments deductions from the debt at one number but recieve monies from the same debt with out ammending the total submitted for the deduction originally .as i said i could be way off i havent recieved anything saying that they did anything of the sort. I just want them to do as they told me they would i jumped at a moments notice to make almost the impossible happed and succeded, and they told me out of their own mouths that there would be no charge off if i did what they asked me to do. I have disputed at least 4 times, each time they change a word or 2 and it is just updated and thats not right.iT HAS XXXX  MY CREDIT SCORE wich in turn has cost me a great deal of money in intrest cost if being approved at at please help me with getting this charge off removed from my report, and i dont even know if i would be able to recover any of the funds that it has cost me but more than anything i just want it gone so my score can rebound and i can get on with my life thank you sir or maam

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation