Consumer complaint received 2026-05-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: MoneyLion Inc.
State: MD

Complaint narrative:
Consumer Financial Protection Bureau I am filing this complaint against MoneyLion regarding disputed withdrawals, reduction of my Instacash access, and what I believe to be unfair and deceptive handling of my consumer financial account. I have maintained recurring payroll deposits connected to my account. My income has remained active and verifiable. I split my payroll deposits between my XXXX account and my MoneyLion account for budgeting and financial management purposes. The fact that deposit amounts vary does not change the existence of recurring qualifying income. Despite this, MoneyLion abruptly reduced my XXXXXXXX amount and removed funds from my account without providing a sufficient investigation or detailed accounting of the transactions in dispute. I disputed approximately {$250.00} that I believe was improperly withdrawn or withheld, along with an additional {$66.00} transaction that was not adequately explained to me. In response, the company provided a generalized statement claiming my deposits were inconsistent, but failed to specifically address the disputed transactions themselves or provide supporting documentation validating the withdrawals. I believe MoneyLions conduct may violate protections afforded to consumers under federal consumer financial laws, including but not limited to : The Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq. Regulation E, 12 C.F.R. Part 1005 The Consumer Financial Protection Act prohibiting Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 12 U.S.C. 5531 and 5536 Under the Electronic Fund Transfer Act and Regulation E, consumers are entitled to investigate and dispute unauthorized or erroneous electronic fund transfers. Financial institutions are required to conduct reasonable investigations and provide accurate explanations regarding disputed electronic transactions. I do not believe MoneyLion conducted a reasonable investigation into my dispute. Instead, the company responded with broad eligibility explanations regarding XXXX fluctuations without directly validating the disputed withdrawals or addressing my request for a detailed transaction accounting. Additionally, I believe the companys practices may constitute unfair or deceptive acts or practices under the Consumer Financial Protection Act because : Material information regarding Instacash eligibility and repayment practices was not communicated transparently Funds were withdrawn or restricted without sufficient explanation My dispute was not meaningfully investigated after notice was provided The company failed to provide adequate documentation supporting the disputed transactions I am requesting the following relief : 1. A full investigation into all disputed transactions and withdrawals 2. Written documentation validating the disputed {$250.00} and {$66.00} amounts 3. Reimbursement of any improperly withdrawn or withheld funds 4. A complete transaction history and accounting related to my Instacash activity 5. Closure of my MoneyLion account upon resolution if requested 6. Assurance that no adverse reporting, collections activity, or account penalties occur while this matter remains disputed I attempted to resolve this matter directly with MoneyLion before filing this complaint, but the response provided did not sufficiently address the disputed transactions or my consumer rights under applicable law. Thank you for your time and review of this matter. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation