Consumer complaint received 2026-02-15 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — Payment process
Company: Selene Holdings LLC
State: CT

Complaint narrative:
Loan Number : XXXX Borrower Name : XXXX XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX XXXX , Connecticut Subject : Formal Complaint Against Selene XXXX  XXXX XXXX, Excessive Fees, and Unlawful Payment Refusal I am submitting this formal complaint against Selene XXXX XXXX regarding , excessive default interest, and unfair fee practices. 


In XXXX, I was informed by Selene XXXX that my automatic payments were not processed. After receiving this notice, I made repeated good-faith efforts to submit my payments. However, my access to the payment system was restricted, and I was not provided with reasonable assistance or alternative methods to make manual payments. 



Despite my willingness and financial ability to pay, Selene XXXX prevented me from curing the alleged delinquency. Between XX/XX/XXXX and XX/XX/XXXX, I made multiple attempts to submit payment, all of which were blocked. 



On XX/XX/XXXX, with the assistance of Selene representatives, I again attempted to make payment. Despite my ability and intent to pay, I was prevented from doing so. At that time, I was informed that my balance had increased to approximately {$76000.00}, an amount that was unreasonable, inflated, and unsupported. 



Following this, Selene XXXX applied default interest at a rate of approximately 45 %, along with late fees, service fees, and multiple duplicative penalties arising from the same alleged delinquency. 



As a result of these improper practices, my alleged loan balance has escalated to approximately {$150000.00} from XXXX usd, representing artificial and unjustified balance inflation caused by excessive interest and unlawful fees. 



In addition, I was informed that Selene XXXX would not resume accepting regular monthly payments unless I first paid either the full alleged balance or a so-called deferment amount of approximately {$92000.00}. Conditioning acceptance of payments on disputed and excessive amounts is improper and obstructs my right to cure. 



Although my loan agreement contains a default interest provision, the application of a 45 % annual rate under these circumstances is excessive, punitive, and unconscionable under Connecticut law and applicable federal regulations. 



Selene XXXX actions constitute unfair and deceptive servicing practices and may violate : The Real Estate Settlement Procedures Act ( RESPA ) The Truth in Lending Act ( TILA ) The Consumer Financial Protection Act ( UDAAP ) The Connecticut Unfair Trade Practices Act ( CUTPA ) I respectfully request that Selene XXXX be required to : Provide a full and itemized accounting of all charges, Remove improper and duplicative fees and interest, Correct my account balance, Accept regular good-faith payments, Provide clear written payment instructions, Offer a lawful and reasonable reinstatement or payoff amount. 



I am willing and able to resolve this matter in good faith. However, Selene XXXX actions have prevented me from doing so. 



Thank you for your assistance.

Company response to consumer: Closed with explanation