Consumer complaint received 2026-04-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CITIBANK, N.A.
State: PA

Complaint narrative:
I am writing to file a formal complaint against Citibank , N.A . regarding what I believe to be an unfair and deceptive balance transfer offer made in connection with my Citi / AAdvantage Platinum Select Card ( account ending in XXXX ). Despite initiating a balance transfer under my understanding that it carried a 0 % promotional annual percentage rate ( APR ), I was instead enrolled in a 0.99 % APR offer without clear, unambiguous disclosure at the point of acceptance. I am requesting that the CFPB investigate this matter and assist in reaching a fair resolution. I. Account and Transaction Details The following account and transaction information is provided for reference : Cardholder : XXXX XXXX XXXX Account Number ( last 4 ) : XXXX Card Product : Citi / AAdvantage Platinum Select Card Balance Transfer Date : XX/XX/XXXX Balance Transfer Amount : {$15000.00} Balance Transfer Fee Charged : {$750.00} ( 5 % of transfer amount ) APR Applied ( per statement ) : 0.99 % ( BalTrnOffer 6, expiring XX/XX/XXXX ) Interest Charged First Billing Period : {$9.00} Statement Billing Period : XX/XX/XXXX XX/XX/XXXX XXXX. Description of the Complaint When I accepted the balance transfer offer from Citibank, my understanding was that the promotional rate was 0 % APR. Citibank simultaneously offered both a 0 % APR balance transfer and a 0.99 % APR balance transfer to me as a customer. The presentation of two nearly identical offersone at 0 % and one at 0.99 % is, in my view, a confusing and potentially deceptive practice designed to obscure the material difference between the offers and increase the likelihood that a consumer would inadvertently accept the interest-bearing option. Upon receiving my first statement for the billing period ending XX/XX/XXXX, I discovered that the balance transfer had been applied at 0.99 % APR rather than 0 %, resulting in a {$9.00} interest charge and a {$750.00} balance transfer fee on a {$15000.00} transfer. Had I known the rate was 0.99 % and not 0 %, I would not have accepted this offer under these terms. On XX/XX/XXXX, I contacted Citibank customer service and spoke with a supervisor. I explained that I believed the offer I had accepted was presented in a misleading manner, and I raised the concern that offering a 0 % and a 0.99 % balance transfer simultaneously without sufficiently clear differentiations inherently confusing and unfair to consumers. The supervisor ensure me that this would be corrected, and the interest refunded, a promise it would be taken care of. On XX/XX/XXXX, Citibank sent a written response to my inquiry. The letter stated the following : This letter is in response to an inquiry concerning your Citi / AAdvantage Platinum Select World Elite MasterCard account with us. Unfortunately, we are unable to change the Balance Transfer offer once it has been processed. This response is inadequate and dismissive. Citibank provided no explanation of why both a 0 % and a 0.99 % offer were simultaneously extended to me, nor any justification for why the consumer bears the entire burden of their unclear offer presentation. It is for this reason that I am escalating this matter to the CFPB. I believe this matter involves potential violations of the Consumer Financial Protection Acts prohibition on unfair, deceptive, or abusive acts or practices ( UDAAP ), as well as potential Truth in Lending Act ( TILA ) / Regulation Z disclosure requirements governing the clear and conspicuous presentation of credit card terms. A practice that offers a consumer two similar promotional rates simultaneously, has the reasonable tendency to mislead a consumer and cause material financial harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation