Consumer complaint received 2025-08-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: U.S. BANCORP
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX our condo XX/XX/XXXX Requested forbearance due to natural disaster. Granted for XXXX months XX/XX/XXXX Requested forbearance due to natural disaster. Granted for XXXX months XX/XX/XXXX repairs performed by Homeowners Association and ourselves out of our own pocket XX/XX/XXXX XXXX received funds to pay for repairs they funded and remainder to be paid to the XXXX impacted unit owners XX/XX/XXXX Check received from XXXX for {$47000.00} which was for us to rebuild our unit back to pre-storm conditions ( our money ), but was made out to both XXXX and USBank No USBank location was available to co-sign for the funds to be released. Check was overnighted to USBank servicing facility. After speaking with a representative, they said that {$40000.00} would be release initially, and the rest pending inspection. However, only {$10000.00} was released initially pending inspection. The company inspecting wanted to inspect the entire building which we did not own but XXXX unit causing further delays in receiving the insurance money. Yet another delay to receiving our funds and further extending our hardship XX/XX/XXXX Submitted application for loss mitigation XX/XX/XXXX Received confirmation that the application was completed XX/XX/XXXX - sent detailed complaint to USBank with all of the problems encountered and desired resolution which includes payments in arrears for the hardship period. 
XX/XX/XXXX received the {$10000.00} XX/XX/XXXX received the remainder after the inspection company was contacted multiple times XX/XX/XXXX Approved for payment deferral. However, new mortgage payment went from {$1200.00} to {$2000.00} due to USBank mistake in adding additional flood insurance when that was already present and proven. Several attempts at getting this amount adjusted has failed. 
XXXX payment due XX/XX/XXXX for {$2000.00} is STILL unapplied XX/XX/XXXX an account escrow analysis was completed showing overage of {$2500.00} due to USBank charging for insurance that we don't need. This same analysis shows the new payment as of XX/XX/XXXX should be {$1200.00}. And USBank has REFUSED to perform another escrow analysis and insists I should pay the higher amount until another escrow analysis is performed. Even though this one was ALREADY PERFORMED! 

The rest of XXXX though XXXX - multiple conversations, escalations, frustrations and requests for additional information has resulted in nothing more than well... it just takes time and the 30 day clock starts over each time something else is needed. We are a big company and have a process to follow. 

The hardship of XXXX was hard enough. But USBank has made it more of a nightmare when other banks have processed the EXACT same request for the EXACT same event in 30 days from submission without the angst, requests for more information, errors, and complete lack of a human to speak to face to face.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief