Consumer complaint received 2026-05-28 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Synergetic Communication Inc
State: TX

Complaint narrative:
Hello, I am writing again regarding the collection account currently being reported by Synergetic Communications related to XXXX XXXX XXXX. Synergetic Communications is currently reporting and attempting to collect an active balance related to this rental debt despite the debt having been paid through XXXX XXXX XXXX and later confirmed closed with a {$0.00} balance. I am attaching all supporting documentation showing that this balance was paid through XXXX XXXX XXXX and that the account was ultimately closed with a {$0.00} balance. For reference, the XXXX XXXX XXXX file number is XXXX. Please review the attached documents carefully, as the payments correspond directly with the payment ledger and validation records associated with this account. Summary of attached payment records : XXXX. The original move-out statement and validation ledger show a total balance due of approximately {$2300.00} after move-out on XX/XX/XXXX. XXXX. The ledger and validation records associated with this account reflect the following payments received : * {$400.00} payment on XX/XX/XXXX * {$220.00} payment on XX/XX/XXXX * {$220.00} payment on XX/XX/XXXX * Two separate {$220.00} payments on XX/XX/XXXX XXXX. The attached bank and credit card statements correspond directly to those payments and are attached as supporting PDF records : * The attached XX/XX/XXXX statement reflects the initial payment made toward the XXXX XXXX XXXX account. * The attached XX/XX/XXXX statement reflects another XXXX XXXX XXXX payment corresponding to the payment ledger. * The attached XX/XX/XXXX statement reflects an additional XXXX XXXX XXXX payment of approximately {$220.00}. * The attached XX/XX/XXXX records reflect two separate payments made on XX/XX/XXXX, corresponding with the payment history associated with this account. * The attached XXXX statement reflects the final XX/XX/XXXX payment totaling approximately {$1100.00}, including the processing fee charged by XXXX XXXX XXXX. This final payment corresponded to the remaining balance necessary to satisfy the account. These payment records correspond with the payment history reflected in the validation documents and demonstrate that the account balance was paid through XXXX XXXX XXXX. XXXX. XXXX XXXX XXXX also confirmed in writing that : * The balance is {$0.00} * The account was paid in full * The account is closed I also contacted XXXX XXXX XXXX directly, and they verbally confirmed that I do not owe any remaining balance to XXXX XXXX XXXX. In addition, I contacted Synergetic Communications directly and provided supporting documentation regarding the payments and account closure. However, the collection account continues to be reported despite the payment history and zero-balance confirmation. I also attempted multiple times to contact XXXX XXXX XXXX directly regarding this issue. Unfortunately, I have not received return calls or meaningful assistance, and communication has been extremely difficult despite my repeated efforts to resolve this matter professionally. Due to my work schedule and limited availability, email communication has been my primary available method to address this issue. This inaccurate reporting has negatively affected my credit and has also negatively affected : * My wife, XXXX XXXX XXXX * My brother, XXXX XXXX Because the attached documents show the payment history corresponding with the validation ledger and because XXXX XXXX XXXX confirmed a XXXX balance and closed account, I formally dispute the current reporting of an active balance by Synergetic Communications. Please investigate and remove this inaccurate collection account from all credit bureaus and update your records to accurately reflect that the account was paid in full and closed. Thank you, XXXX XXXX

Company response to consumer: Closed with explanation