Consumer complaint received 2026-06-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: U.S. BANCORP
State: OR

Complaint narrative:
Amount : {$1700.00} Financial Institution : XXXX - " XXXX XXXX '' service Paid to : XXXX XXXX ( acting as agent for XXXX XXXX XXXXXXXX XXXX XXXX ) Faciliatory Institution : XXXX Issue : XXXX XXXX no longer handles transactions for XXXX XXXX XXXX XXXX XXXX as of XX/XX/XXXX. Nor is XXXX XXXX taking calls regarding XXXXXXXX XXXX XXXX XXXXXXXX cards. Their XXXX number says any payments made after XX/XX/XXXXXXXX will be rejected. Payment made on XX/XX/XXXX. Called USBank on XX/XX/XXXXXXXX to report issue to Fraud Department. Case was logged. Case # XXXX Called XXXX XXXX ( XX/XX/XXXX ) to attempt to have money sent back. ( No answer ) I asked that my funds be clawed back. I called USBank and XXXX XXXX to update and try to find resolution between XX/XX/XXXXXXXX and XX/XX/XXXX. USBank rejected my claim on XX/XX/XXXX. The letter arrived on XXXX I called USBank on XX/XX/XXXXXXXX XXXX XXXXXXXX and spoke to the agent for 21 minutes. I was informed that my claim had been rejected. However, the agent went and spoke to " a manager in the Digital department '', and that manager approved the return of my funds. I was told the funds would be back in my account in " 7 to 10 business days ''. On XX/XX/XXXXXXXX I called USBank to inform them I had not received the funds back. The agent said that " nothing was started '' with refunding my money. That the agent and the manager should never have said my funds would be returned. She went and spoke to the manager/a manager, and said the funds would be returned to my account in " 7 to 10 working days ''. I asked for another claim to be submitted. I also asked for documentation about the investigation, which the letter from US Bank said would be made available to me if I asked. On XX/XX/XXXX I called XXXX, because the rejection letter said that a conference call between the bank, the consumer, and the other institutions involved could help to resolve the issue. I called XXXX and they refused to speak with me about the transaction stating that their contract with USBank prohibits them from speaking directly with the consumer and that only the bank should contact them. On XX/XX/XXXXXXXX I received another rejection letter. On XX/XX/XXXX I called USBank again to say that I have not yet received my funds. I also have not received any documentation about the investigation that was conducted. I repeated twice that I was told that my funds would be returned to me. I was told " this is my fault '' because I never contacted XXXX XXXX. I explained I had, repeatedly. And that USBank had noted this in my records. As well as USBank having the same issue contacting XXXX XXXX. I was told that another investigation was started on XX/XX/XXXX, and that it would be yet another " 7 to 10 business days '' before the outcome of that investigation. USBank was not doing anything significantly additional to the investigation. They were now writing to XXXX XXXX, because no one would answer the phone. They were also writing to the new credit card processing company XXXX, to see if they could help. The two institutions and unrelated, and XXXX has specifically said to me multiple times they have nothing to do with XXXX. XXXX has also said they have nothing to do with XXXX, per their recorded message on their 1800 number, as well as an agent that handles XXXX ( a credit card they do handle ), said " there is no back end for XXXX XXXX XXXX at XXXX, we don't have any staff for XXXX XXXX XXXX we have nothing to do with XXXX ''. " Your bank needs to get your money back. '' ( The same thing XXXX said ) I just want my funds back. It's now XX/XX/XXXX which has been more than enough time, and broken promises by USBank to refund me the money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation