Consumer complaint received 2024-09-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: ALLY FINANCIAL INC.
State: OH

Complaint narrative:
My complaint concerns an overcharge of payment on charges incurred on statement balance due XXXX/XXXX/XXXX from Ally credit card. I received a notice concerning payment overdue for the above. I responded by phone that had wrote a check for the total due on XX/XX/XXXX and mail same on that date. ( check # XXXX ). I again called Ally on XX/XX/XXXX and was informed that they still hadn't received my payment. It was at this time that I went to my credit union and cancelled checks XXXX thinking that it was not delivered by the post office either lost or misplaced. I informed them that I would include this payment and the next in full. Shortly, thereafter I received a letter dated XX/XX/XXXX in regards to this matter. Assuming that all was taken care of as a result of phone call date XX/XX/XXXX explaining my intended actions. Then I received my net bill due date XX/XX/XXXX showing the previous balance of XXXX plus current purchases of XXXX and fee charge of XXXX which I deducted from this bill. totaling XXXX this was paid in full by phone giving my check acc. info confirmation XXXX on XX/XX/XXXX. Then next statement summary comes due date XX/XX/XXXX. It shows I owed and paid in full XXXX on XX/XX/XXXX check XXXX. Take notice in transactions they credited me XXXX for interest fee paid that cancelled the previous fee charge. Next statement comes dated due XX/XX/XXXX it shows I paid XXXX from previous bill dated XXXX/XXXX/XXXX in full with purchases this bill of XXXX. However now XXXX other debits. appear once more. This is when I called Ally again and spoke with am female identified only as XXXX on XX/XX/XXXX I explained this whole mistake that I had in fact paid. the XXXX in full with the payment made on XX/XX/XXXX I then asked her how much I should pay and she told me the amount I then paid XXXX on XX/XX/XXXX check XXXX. Thinking this matter was completely resolved. Next bill comes dated XX/XX/XXXX and it shows my previous balance of XXXX which is wrong and my payment made was XXXX which is correct per XXXX XXXX dated XX/XX/XXXX. Now comes bill dated XX/XX/XXXX for XXXX. I immediately called Ally again and spoke with a male individual only identified as XXXX XXXX on XXXX/XXXX/XXXX at XX/XX/XXXX pm. He told me that I still owed XXXX because I had cancelled the ck XXXX which they had first credited me with it earlier but, when they tried to cash it it was cancelled by me at my credit union This in fact was correct, only due to the fact that they hadn't received my payment when it was due. He further responded by telling me that the credit union payment was returned also. This is not true and I can prove this with the previous conversation with XXXX XXXX on XX/XX/XXXX the credit union statement dated XX/XX/XXXX. They did not return anything to me or any credit union and failed to notify one of any of this mix up. Because of this total mess I paid again this XXXX in the above mention billing. So as to to incur further charges. I am requesting reimbursement for XXXX because of this mix up and the cancellation of of anymore billing of the previous charge. I believe I am a victim of someone's error at Ally. I just received another bill and I am awaiting the results of the aforementioned fiasco. Respectfully submitted. PS It looks like someone at Ally may have misplace this previous billing for at the XXXX and then found it and process the check after I had cancelled same. But it was paid in full on XX/XX/XXXX. 

I can provide statements if needed

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation