Consumer complaint received 2024-10-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: U.S. BANCORP
State: IL

Complaint narrative:
I signed up for a business credit card with a promotional offer of 0 % APR on Balance Transfers for 18 months. The statements for my credit card ending in XXXX correctly show the 0 % APR, but the statements for the central billing account ending in XXXX are incorrectly charging me 26.99 % APR. 

I opened this card expressly to take advantage of this promotion on balance transfers and I read the terms of the offer very carefully. If, as the bank claims, the promotional APR for balance transfers was not part of the agreement I ended up signing, then at the very least their advertising is duplicitous. 

The top part of the marketing funnel all clearly state that the 0 % APR applies to balance transfers. If that aspect was removed somewhere in the application flow then it should have been clearly highlighted to me that I was not getting the offer that I started with. I would not have opened this card if I realized they had rescinded that part of the promotion. Here is a timeline of my actions XX/XX/year> - XXXX applied for the U.S. XXXX XXXX XXXX Credit Card - I clicked through to the application from a link on XXXX with a promotional offer of 18 months 0 % XXXX on Purchases and Balance transfers. The URL is : XXXX XXXX XXXXXXXX - I have screenshots of my browser history from XX/XX/XXXX as well as the XXXX XXXX site and the US Bank landing page that appears when clicking through on this promotional link from XXXX XXXX XXXX XXXX XXXXXX/XX/year> - I opened my paper statement ending on XX/XX/XXXX and discovered the incorrect interest charge. 
- I called Customer Service and reported the incorrect charge. 
- I was told by the phone agent that they had submitted an issue on my behalf and that I should expect to hear back within XXXX business days. 
- I did not hear back XX/XX/year> - I received the second billing statement with an incorrect interest charge. 
- I researched what my options for addressing the incorrect charges are since my attempt to resolve via Customer Service had not been effective. 
- I decided to follow the guidance of the Consumer Financial Protection Bureau and submit a formal dispute letter. 

XX/XX/year> - XXXX faxed my dispute letter to the fax number listed XXXX which I found on the US Bank website as the Fax number for Cardmember Service. 

XX/XX/year> - I chatted with a support agent to confirm if they had recieved my fax. They had no record of it and gave me a different fax number : XXXX. 
- I faxed my dispute letter to the new fax number : XX/XX/XXXX - I chatted with a support agent to confirm they had received my fax. They did. 
- They said the company was denying my request because the information I sent was a " generic offer '' and not the offer I actually received and that I would receive official notice in the mail in 10 days - Rather than waiting to receive that, I am immediately escalating this to CFPB.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief