Consumer complaint received 2024-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Student loans all consolidated and in repayment since starting college XX/XX/XXXX, refinanced from XXXX XXXX to XXXX  XXXX for PSLF then to XXXX, they re-aged incorrectly and illegally to XXXX and did not include my prior and consolidated all as one loans for the 30 years of payments. I have no graduate loans either as I withdrew right after signing up because they increased the tuition right after and all loan balances are to be canceled after 20 years of payments, it has been 30 years that I have been paying on my student loans. As well I have also submitted proof and certifications from two of my prior government jobs at the XXXX XXXX XXXX House and the US Dept of the Treasury IRS where I also worked besides my six years with the State of IL IDES, I certified with which total up to ten years of government employment toward my PSLF. So, either way, the loans should have already been canceled. All documentation has been provided to the US Dept of Education, XXXX, and the IL Attorney General as well as the CFPB!!! Cancel the balance of these loans or I will sue you!! Prior complaints about the same still not resolved. 
Complaint Description Edit collapse Please describe the issue you have repaying your loans or grants. 
MY ACCOUNT IS A MESS!! It is INCORRECT!!! They have a note on it saying 1XXXX of my loans are ineligible and I need to get out of my XXXX deferment! I have been paying on these loans since XXXX and they should have already been cancelled, they are all XXXX loans!!! I did not attend XXXX XXXX I withdrew right after I signed up and the loans were returned!! I only have one loans, somehow you have divided it into two a fed subsidized and fed unsubsidized. I have worked for the XXXX XXXX XXXXXXXX XXXX XXXXXXXX IL, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO AND STATE OF IL IDES FOR A TOTAL OF 10 YEARS, AND HAVE GIVEN ALL OF THIS INFORMATION TO THE MORONS WORKING AT THE DEPT OF EDUCATION WHO CAN NOT SEEM TO DO THEIR JOBS AND CERTIFY MY TIME WITH THE XXXX XXXX XXXX HOUSE AND DEPT OF TREASURY IRS!!! They have all of the information, dates of employment and contact information for the HR representatives, on top of this I sent them a copy of my IMRF screen as they tried to deny my XXXX XXXX XXXX House employment. WHOEVER HAS BEEN HANDLING ALL NEEDS TO BE FIRED!!! I have reported all to Biden and I talking with an attorney about a lawsuit against you both and XXXX too!! I have several family members who retired from the federal government and are retired from the military!! DO YOUR JOBS OR GET OUT!!! I have been trying to get this resolved for the last year and nothing is being done correctly!! FIX THE ISSUES NOW AND CANCEL MY REMAINING BALANCE AFTER YOU VERIFY AND INCLUDE MY TIME WITH THE COUNTY AND STATE!! I ALSO WANT A COPY OF ALL MAILED TO ME!!! 
What do you think would be a fair outcome to your issue? 
DO YOUR JOBS YOU ARE OVERPAID TO DO, FIX THE ISSUES NOW AND CANCEL MY REMAINING BALANCE AFTER YOU VERIFY AND INCLUDE MY TIME WITH THE COUNTY AND STATE!! I ALSO WANT A COPY OF ALL MAILED TO ME!!! FIRE THE INCOMPETENT EMPLOYEES AND GET RID OF XXXX! 
What is the name of your servicer? 
XXXX XXXX XXXX Have you contacted your servicer regarding this issue? 
Yes Have you reached out to the U.S. Department of Education or your guaranty agency ( if applicable ) regarding this issue? 
Yes Have you worked with another entity, such as a student loan debt relief company ( also known as a third-party debt relief company ), regarding this issue? 
No Personal Information Edit collapse Name XXXX XXXX XXXX Social Security Number XXXX Your Contact Information Email XXXX Mobile Phone XXXX Alternate Phone XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL, XXXX United States Military Affiliation No Preferred Method of Contact Email I confirm that all the information above is accurate. 
PreviousSubmit Your case has been submitted! 
Case Number : XXXX What's Next? 
Thank you for submitting your feedback. It may take up to 15 days for someone to contact you. 
Feedback Case # XXXX Pending Submitted : XX/XX/XXXX Category Repaying My Aid Subcategory Dealing with My Servicer PSLF Form In Progress Last Updated on XX/XX/XXXX XXXX XXXX XXXX House Income-Driven Repayment ( IDR ) Plan Request In Review Date Submitted : XX/XX/XXXX Request Type New Applicant Income-Driven Repayment ( IDR ) Plan Request In Review Date Submitted : XX/XX/XXXX Request Type New Applicant Closed Direct Consolidation Loan Application Closed Date Submitted : XX/XX/XXXX Requested Plan Type Consolidation Standard Repayment Requested Payment Plan Standard Repayment Plan ( Consolidation ) Income-Driven Repayment ( IDR ) Plan Request Closed Date Submitted : XX/XX/XXXX Request Type New Applicant Income-Driven Repayment ( IDR ) Plan Request Closed Date Submitted : XX/XX/XXXX Request Type Recertifying Plan Income-Driven Repayment ( IDR ) Plan Request Closed Date Submitted : XX/XX/XXXX Request Type Recertifying Plan Income-Driven Repayment ( IDR ) Plan Request Closed Date Submitted : XX/XX/XXXX Request Type Recertifying Plan Income-Driven Repayment ( IDR ) Plan Request Closed Date Submitted : XX/XX/XXXX Request Type Recertifying Plan Feedback Case # XXXX Closed Submitted : XX/XX/XXXX Category Repaying My Aid Subcategory Discharging, Cancelling, or Forgiving My Loans PSLF Form Employer Ineligible Completed on XX/XX/XXXX Department of the Treasury Internal Revenue Service

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation