Consumer complaint received 2024-06-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
This past year my grandmother passed away and left a large inheritance for my cousin and myself. We each received {$160000.00} on XX/XX/year>. I was told I HAD to open a Chase Account in order to receive the money. I wanted to put my share of the inheritance in my bank, XXXXXXXX XXXX XXXX 

At this time, I was present a local chase branch in XXXX XXXX Indiana. The executor of my grandmother 's trust, XXXX XXXX and, my husband, XXXX XXXX were also present. We were all being assisted by XXXX XXXX XXXX XXXX ( Assistand VP and Private Client Banker ). My cousin, XXXX XXXX urn was on the phone. He already had a well established Chase Account. I had created mine on XX/XX/year>. It was a new account. 

XXXX XXXX assisted us all. He assisted the executor of the trust to finalize everything. We were issued a check in front of XXXX XXXX. He walked us up to the cashier and assisted to deposit the check. At this time we were told the funds will be available the next day. 

On XXXX XXXX they put " DEPOSITED ITEM RETURNED Refer to Maker '' and they deducted the {$160000.00}. I contacted the bank 2x via online messages. I tried calling Chase Bank and was told I'm a fraud and the issuer of the check stopped it. I was notified that a criminal check was being done on me. I have no criminal record other than a possible speeding ticket so I was offended but not concerned. XXXX XXXX went to his local branch to straighten it out. We were told it ould be fine the next day. I triedto use my account but it was STILL under a fraud flag. At some point I was able to slip a XXXX bill through to get paid but everything else bounced. I saw it listed as available balance so was trying to use it. I thought it was there. I called customer service. Chase bank then called XXXX XXXX to verify the check was fine... .AGAIN. On XX/XX/year> I met with XXXX XXXX XXXX I XXXX Indiana which is closest to the XXXX XXXXXXXX XXXX I use. She couldn't do anything but tell us to have XXXX go verify I can have the check AGAIN. This was a major problem as I needed part of the money to pay for a memorial service for an uncle the following Saturday on XX/XX/XXXX. I failed my family. I didn't do my share to help because of chase bank. 

Next on XX/XX/year>, I go back to my local Chase branch to talkto XXXX XXXX once again WITH XXXX XXXX present. My mother, XXXX XXXX was also present. XXXX XXXX XXXX President Branch Manager was also there. They attempted to fix the problem. XXXX being present in front of them with his valid ID ( Drivers License ) WASNT ENOUGH PROOF OF ID. They had to call him to verify he had the correct phone number. They finally said they think it's good and to wait until tomorrow and I can begin using the account. They mentioned that they may have to mail me a check but at the end I was told it was all settled and my account would be fully functional with the money in it tomrrow. 

So as of today XX/XX/year> at XXXX XXXX  they have taken all my money out of my account and processed an insurance payment with priority health to go through. This payment would have been fine if what they told me was true. But they issued a check for my balance and I hope it's coming to me but I hate that {$160000.00} may have been put in the mail! This is not what they told me would happen. I don't even know who or where the check is for sure. 

Now they say I have to pay just under {$1500.00} by the end of the day or I have to pay them {$34.00} per day. Where is my money? I am at the point where I don't believe they have any intention of giving it to me. I haven't done anything wrong. I'm not a fraud. I didn't steal this. They can figerprint me if they have to. My grandmother died ... .I inherited money. I'd much rather have her here but the money is what I have left. Because our family has been struggling sXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. It cost us everything we had to get our home back from these people. So our finances are extremely strained. We are in financial ruins. I Can't pull my family out of this NIGHTMARE without this money... ..which is legally mine. I don't understand why this is happening. I'm humiliated to need the money and feel even worse because the bank is making me feel like I shouldn't have it. 

Aside from the financial crisis this is adding to, it has cause me severe mental stress. I have XXXX XXXX XXXX XXXXXXXX and this situation has left me crying and feeling hopeless. It's beyond what I can handle. If my family didn't need this money so badly, I would walk away from it and let Chase keep it. That is how badly this is effecting my mental and emotional state. This has triggered too many XXXX XXXX to count. 

Can anyone help us?

Company response to consumer: Closed with explanation