Consumer complaint received 2025-03-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: FL

Complaint narrative:
I am a recent XXXX XXXX XXXX  now employed by a XXXX  under which I am doing my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was supposed to begin paying my student loans starting XX/XX/XXXX, however I had never received any correspondence from the student loan servicer, Edfinancial. I came to find out that they were " attempting to reach me '' because my father received an email from Edfinancial on Thursday, XX/XX/XXXX stating that I was 45 days past due on my loans. After seeing this email, I immediately went on to Edfinancial website and registered for the portal where I saw that I had 3 months worth of payments due, total of {$9500.00}. On XX/XX/XXXX, I called Edfinancial at around XXXX in order to see what options they could offer me and let them know that I had never received any correspondence from them. I spoke with XXXX, who said I was in delinquency and that my monthly payments were {$3400.00} and that I would have to figure out how to pay my outstanding delinquent balance of {$9500.00}. I explained to her that I had never received correspondence and she told me that they had emailed me, called me, mailed letters and sent messages through the portal. I searched through my personal email, which I confirmed with her was the one they had on file, and found 0 emails from Edfinancial. I told XXXX that I had only received two emails from Federal Student Aid, the first on XX/XX/XXXX and the 2nd on XX/XX/XXXX, in which they asked to rate how Edfinancial was doing and my satisfaction with the company. There was no mention of loans or my grace period ending. I told her I did not look into it because I had never even heard from Edfinancial. She proceeded to tell me that this was not true as she could tell me the dates of which she had sent out emails and mailed letters. Then, XXXX said that the only amount she could lower my monthly payments to was {$1800.00}, however I explained that I only make roughly $ XXXX a month and that this was not feasible. She said the only other options she could give me, " since I am delinquent on my account and have not made any effort to make any payments '' was to consolidate my loan externally or take out another loan to repay this loan. I ended the call on XX/XX/XXXX explaining that I would need more information and look into other options then. 
However, I called Edfinancial again on XX/XX/XXXX, and spoke with another representative, said her name was XXXX, who gave me another option which was to place my loans in forebearance, which I accepted. Additionally, as I was unsure of why I wasn't receiving any correspondence from Edfinancial, I asked her how to be able to receive correspondence and she informed me that I would have had to be registered through the portal and signed up for emails in order to receive emails from them. Therefore, given I only knew to sign up for the portal on XX/XX/XXXX, and only after speaking to the 2nd representative on XX/XX/XXXX, did I go into the portal and click on " sign me up for email correspondence '' there was no way I would have received emails from Edfinancial prior. In order to show that I am not purposefully neglecting payments towards my loans and honestly did not know that I was expected to pay, I made a payment of {$670.00} on XX/XX/XXXXXXXX  which is what I can afford at this moment and is the sum of the interest accrued on 3 of my loans. 
However my problem now is that there is no way I will be able to make monthly payments of $ XXXX after my forebearance is up as I will be in residency for at least 4 more years making a minimum wage. Also, this company is not giving me feasible options to be able to repay the loans given the income-driven repayment programs from federal student aid have been placed on standstill due to the court injunction.

Company response to consumer: Closed with explanation