Consumer complaint received 2024-08-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SANTANDER HOLDINGS USA, INC.
State: NY

Complaint narrative:
Santander Bank ( with evidence to prove it ) is a thievery corporation operating in New York with corporate headquarters located in XXXX, Massachusetts ; regulatory authorities should investigate and penalize ( impose hefty fines against ) Santander Bank and corporate managers.

Santander Bank intentionally purposefully and maliciously stole my funds {$180.00} and never refunded or credited those funds in my checking account, despite having made numerous calls with the bank 's XXXX and visits to the local branch. To this day XX/XX/year>, Santander Bank has still kept my hard earned money, despite knowing that it was wrong and dishonest of the bank to have taken my money. Santander Bank 's actions is not just corporate thievery and misconduct, but it is indeed " criminal behavior, unfair business practices and fraud committed by a major financial corporation. '' On XX/XX/year>, I visited the Santander Bank local branch located at XXXX XXXX and XXXX, XXXX XXXX, NY XXXX ( that office has since closed on XX/XX/year> ) to withdraw money from my checking account, but the ATM MACHINE MALFUNCTIONED AND DID NOT PROVIDED THE MONEY. The ATM Machine made strange loud mechanical noises and lights flashed, the screen stated that it had no money and that it was experiencing error, rebooting and trying to fix itself. I HAVE EVIDENCE BOTH VIDEO AND PHOTOS OF THIS INCIDENT.

Immediately, I called the number on the back of my Santander Bank card and reported the matter, filing a claim and demanding that my funds are returned. The representative said a provisional credit would be provided pending investigation of the claim, which never happened.

Shockingly, merely 3 days later, I received by mail a letter dated XX/XX/year> from Santander Bank denying my claim and falsely stating that they had completed their investigation and that no error occurred. ( BANK REFERENCE NUMBER XXXX ) For the next XXXX XXXX months, I have made numerous calls and personally visited the Santander Bank local branch, trying to resolve this matter with the Santander Bank local branch XXXX XXXX XXXX  XXXX XXXX However, Santander Bank corporate office refuses to provide XXXX XXXXXXXX XXXX XXXXXXXX the video evidence for review and has denied his petitions requesting that my funds are returned. Santander Bank corporate has been totally abusive and dishonest, lying and falsifying information to unfairly close my claim. XXXXXXXX XXXX XXXXXXXX informed me that the Santander Bank corporate office has twice ( 2 ) denied his requests to have my funds returned to me, sustaining their original decision of XX/XX/year> dishonestly and quickly denying my claim filed on XX/XX/year>. 

I repeat, reiterate and emphasize that " Santander Bank 's corporate office dishonestly refuses to provide XXXX XXXX XXXX XXXX the video evidence of the incident which if reviewed will show the truth that the ATM Machine broke down and never provided my money. '' In fact, the following morning on XX/XX/year> a technician visited the Santander Bank local branch to repair and fill with money the ATM Machine ( information provided personally by a Santander Bank local branch employee ), evidence that Santander Bank intentionally ignored in denying my claim.

I am tired of calling Santander Bank for help. Santander Bank keeps giving me the round around, lying and deceiving while it refuses to return the money they stole from me. I have spent countless stressful hours on the phone with Santander Bank XXXX XXXXXXXX XXXX XXXXXXXX. 

On XX/XX/year> during a phone call XXXX XXXX XXXX  XXXX said that he had escalated the matter back on XX/XX/year>. XXXX XXXX XXXX  XXXX also stated that I needed to wait for district operations XXXX XXXX XXXX who can authorize the release of the video evidence so that he may review the same and make a proper determination about the funds owed me, but that XXXX XXXX was out of the country, presumably on vacation or a business trip. XXXX XXXX XXXX XXXX XXXX was of no help either, instructing and or referring XXXX XXXX XXXX  XXXX 's request to receive and review the video to XXXX XXXX. 

On XX/XX/year>, I asked Santander Bank XXXX XXXX XXXX  XXXX to contact another XXXX higher up the corporate chain who may authorize providing him the video evidence of the incident, and he said that he will contact another district operations XXXX but to bear in mind that that XXXX may deny his request.

Hence, Santander Bank has been completely abusive and dishonest. It is not fair to me a hard working person consumer to suffer this type of corporate bank misconduct. 

To this day, XX/XX/year> Santander Bank has not contacted me and the matter remains unresolved. 

I just want my money back {$180.00} plus fair compensation {$1000.00} for all injury suffered. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation