Consumer complaint received 2025-04-06 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Confusing or misleading advertising or marketing
Company: Freedom Mortgage Company
State: WI

Complaint narrative:
Husband XXXX XXXX whom is the applicant whom is XXXX veteran whom tried. Apply for VA XXXX. With FREEDOM Mortgage we both got denied On the application process my name is bein used on denial letter.? notice..both got denied for VA home loan XXXX Which isn't fair .most Companies like freedom mortgage .ibein truthful is saying there companies maybe exalted Funds available now.. 
stop.misleading appicats. For veterans loans for grants or applications process due to most the customers service as loan officers to keep employment. With these. Companies.. will give any reason for denied, for shown on there website .freedom 's mortgage to to help All veterans dealing with low credit bad scores is reason why we tried applying for home loan husband whom is the applicant information his information isn't not found. anywhere on VA loan. Application loan process both are credit scores drop been denied. Are inquiries is sky high when trying apply for any home loans due to companies not bein truthful notice on l attached documents..My credit scores which Mets all requirement ? for VA loan. reason for denied freedom mortgage gives the reasons for denying to XXXX credit scores issues errors found on credit scores. my husband credit scores .not found. Also which l Mets All the requirement for any home loan misleading not fair due credit scores bein ran different companies like freedom mortgage are inquiries are high 2 years we been trying to purchased. 5 years still haven't gotten are us new home which it is scary my husband fought for are country. XXXX yrs in XXXX XXXX XXXXXXXX XXXX. Whom now gotten himself XXXX due to fighting for are country, now having problems due getting approval for home. Due to credit scores the errors found on credit report .. All veterans freedom mortgages other companies like freedom mortgage. Whom needs to be honest. Instead allowing us process applicants alert them. By saying they exalted the Fundin already don't have much the funding available right now .stop running. Credit score instead of My husband constantly applying bein denied he is Mislead part we both don't have any new cars loans.new homes found on credit? report that mostly red flag with home loans.? Again this misleading l feel bein fair from companies they don't have any funding anywere also informed credit reporting companies due to high inquiries and low credit scores dropped ..which it helps the companies with jobs or loans offices with. Keeping there jobs positions .but creditors whom is apply myself as well as my Husband XXXX XXXX whom will tried to applied for housing .government need to be aware contacted ..due to companies are others alert them .be truthful with any applications process with exalting funds. we both have wait 2 years for inquiries to fall off for apply credit due to tried apply most these companies has ran out of funding government needs to get involved with companies

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation