Consumer complaint received 2024-12-26 00:00:00
Product: Prepaid card — Government benefit card
Issue: Advertising — Confusing or misleading advertising about the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Subject : Formal Complaint Against Bank of America Dear CFPB, I am submitting this formal complaint against Bank of America for numerous violations of federal consumer protection laws that I have experienced over the past decade. These issues have significantly impacted my financial stability, mental health, and overall well-being. The following outlines the practices and misconduct I have endured : 1. Unauthorized Accounts and Services Bank of America has added services to my accounts and opened products without my explicit authorization. These actions resulted in fees and account changes I did not request or agree to.

2. Deceptive Practices The bank repeatedly provided misleading information regarding fees, terms, and conditions of my accounts. For instance, I was not informed of overdraft protection terms, and certain fees were applied without notice.

3. Overdraft Practices I have been charged excessive overdraft fees, including multiple charges for the same transaction. Additionally, I was automatically enrolled in overdraft protection without my consent, causing unnecessary fees to accumulate over time.

4. Improper Handling of Disputes Bank of America failed to investigate disputes involving unauthorized transactions and identity theft in a timely manner. My repeated efforts to resolve these disputes were met with delays, improper conclusions, and violations of legal timelines for dispute resolution. 

5. Discrimination As a single, XXXX XXXX XXXX XXXX XXXX, I believe I have been subjected to discriminatory practices. My concerns were dismissed, and I was denied the assistance and accommodations needed to manage my accounts effectively. 

6. Debt Collection Practices The bank attempted to collect debts that were invalid or already settled. These actions caused undue financial stress and exacerbated my existing hardships. 

7. Unlawful Fees Bank of America charged fees for services I did not authorize or request. These charges were inconsistent, unexplained, and financially damaging.

8. Failure to Safeguard Consumer Information Due to the banks negligence in securing my personal information, I became a victim of identity theft. Despite notifying the bank of these issues, my accounts remained unprotected, exposing me to further fraudulent activity.

9. Loan Servicing Errors Bank of America mishandled loan payments by applying them incorrectly and providing me with inaccurate payoff information. This mismanagement caused confusion and financial difficulties. 

10. Violation of Fair Credit Reporting The bank reported inaccurate information to credit bureaus, which negatively affected my credit score. Despite notifying the bank, these inaccuracies were not corrected. 

Consequences of These Violations These practices have caused significant harm, including : Financial instability, resulting in multiple evictions. 

Emotional distress and mental health deterioration. 

An unsafe and unpredictable environment for my child. 

Long-term financial damage due to identity theft and fraudulent activities. 


Request for Investigation and Relief I am requesting that the CFPB investigate these matters thoroughly and hold Bank of America accountable for its actions. I am also seeking restitution for the financial losses and emotional distress caused by their misconduct. 

Enclosed with this complaint are relevant documents and evidence to support my claims. Please let me know if additional information is required. I trust that your office will address this matter promptly and ensure that justice is served. 

Thank you for your attention to this matter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation