Consumer complaint received 2025-04-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
This is a formal request for urgent regulatory intervention and enforcement against XXXX XXXX, XXXX  ( XXXX XXXX XXXX XXXX ), and the three major credit bureausExperian, XXXX, and XXXXfor ongoing, willful, and coordinated violations of the Fair Credit Reporting Act ( FCRA ) and federal consumer protection laws. 

Despite being fully aware that this loan account was charged off in XX/XX/XXXXXXXX  and that no payments have been made since XX/XX/XXXX, XXXX and XXXX continue to knowingly furnish materially false, misleading, and damaging information to all three credit bureaus. All three agencies continue to reflect this account as past due through XX/XX/XXXX, and validate the reporting despite overwhelming documentation showing it is factually and legally inaccurate. 

These actions are not the result of clerical errorthey reflect a systemic, deliberate refusal to comply with federal law, and a blatant disregard for consumer harm. I am respectfully demanding that the CFPB and FDIC treat this as a high-priority enforcement matter, not just a dispute. 



Summary of Material Violations and Discrepancies Although the account was closed and charged off nearly five years ago, the tradeline continues to update monthly as if the debt is active and delinquent. This is a clear and intentional re-aging of the debt, in direct violation of FCRA 623 ( a ) ( 5 ). Additionally, the account is marked both charged off and past due, which is legally contradictory and misrepresents the actual status of the obligationanother violation under FCRA 623 ( a ) ( 1 ) ( A ).

The balance has been inflated from the original {$1600.00} loan amount to {$2500.00}, without any itemized explanation or legal basis. No post-charge-off payments have been made, yet all three bureaus falsely reflect recurring {$0.00} paid entries every month from XXXX through XXXX, fabricating a pattern of activity that does not exist and fraudulently inflating my risk profile. Even worse, this same account is reported under multiple inconsistent creditor namesincluding XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX This raises serious questions about who actually owns the debt and has the legal authority to report or collect, which is a central requirement under the FCRA and FDCPA. 

To date, XXXX  has failed to provide : Proof of legal right to report or collect on the debt Chain of title or ownership Confirmation of securitization status Documentation validating the post-charge-off balance increase Despite these glaring deficiencies, Experian, XXXX, and XXXX  have each returned generic responses stating the account was verified as accurate, with no evidence of a meaningful reinvestigation. This is a willful violation of FCRA 611 ( a ) and 607 ( b ), and shows a collective breakdown in regulatory compliance that is actively harming consumers like myself. 



Regulatory Patterns of Abuse and Precedent This is not an isolated incident. XXXX  and XXXX  are already the subject of regulatory action : In XXXX, XXXX  paid over {$2.00} XXXX in a settlement with the District of Columbia Attorney General for issuing high-APR loans ( up to 198 % ) through rent-a-bank schemes that circumvent state lending laws. 
In XXXXXXXX XXXX XXXX ( XXXX ), a court denied enforcement of an arbitration clause and allowed class action claims to proceed regarding deceptive lending practices. 
In XXXXXXXX XXXX XXXXXXXX XXXX ( XXXX ), a class action alleged XXXX violated Illinois usury laws in partnership with XXXX. 

Major credit bureaus have also been sanctioned : Experian was sued by the CFPB in XXXX for reintroducing deleted inaccurate data and failing to investigate consumer disputes. 
XXXX  was fined {$15.00} XXXX for mishandling disputes and knowingly allowing false data to persist. 
XXXX  paid {$23.00} XXXX in XXXX for failing to correct inaccurate reporting and for illegal data handling practices. 



Call to Action Request for Formal Enforcement I am respectfully requesting that the CFPB and FDIC treat this complaint as a matter of systemic risk, not just an isolated account issue. These entities are not only violating federal lawthey are doing so knowingly, repeatedly, and with full awareness of the harm they are causing. 

I request the following : 1. Immediate deletion of this tradeline from all credit bureaus. 
2. A full regulatory investigation into XXXX XXXX  and XXXX for unlawful, predatory credit furnishing and abusive practices. 
3. Enforcement action against Experian, XXXX, and XXXX  for knowingly validating demonstrably false information. 
4. Mandatory production of all documentation from XXXX and XXXX including ownership, assignment, securitization status, and balance breakdowns. 
5. Monetary relief and civil penalties to be imposed for the harm caused, including : Denied credit opportunities Financial instability Emotional distress Time and resources wasted in dispute cycles These coordinated failures by banks, lenders, and credit bureaus are actively undermining the integrity of the credit reporting system. I am requesting that the CFPB and FDIC act nownot only to correct my account, but to send a clear message that consumers can not be ignored when the law is this clearly being broken.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation