Consumer complaint received 2025-01-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Request for Description of Investigation Process and Dispute Resolution - Disputed Late Payments on XXXX XXXX Account Dear CFPB, Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 USC 1681i ( a ) ( 7 ), I am writing to request a detailed description of the investigation process your agency followed regarding the disputed late payments on my credit report for the XXXX XXXX account. As required by law, credit reporting agencies must provide a description of the investigation within 15 days of receiving a consumers dispute. 
I recently reviewed my credit report and identified discrepancies in the reporting of late payments on the following account : Account Details : Creditor Name : XXXX XXXX Account Number : XXXX High Balance : {$1100.00} ( XXXX and Experian ), {$1000.00} ( XXXX ) Credit Limit : {$1000.00} Date Opened : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( Experian and XXXX ) Balance Owed : {$950.00} Payment Amount : {$32.00} Account Status : Open Payment Status : Current Reported Late Payments : XXXX : XX/XX/XXXX ( 30 days late ) Experian : XX/XX/XXXX ( 30 days late ) XXXX XXXX XX/XX/XXXX ( 30 days late ) I assert that these late payments are inaccurately reported. Based on my records, all payments for this account were made on time and in accordance with the agreed-upon terms. The reporting of these late payments is erroneous and negatively impacts my credit profile. 
Discrepancies Identified : Inconsistent Reporting : The dates of late payments differ between XXXX, Experian, and XXXX. 
Account Status : All agencies report the account as " Open '' and " Current, '' yet late payments are recorded, which is contradictory. 
Creditor Remarks : XXXX states, " Dispute resolved ; reported by grantor, '' while XXXX mentions, " Account previously in dispute- now resolved by data furnisher, '' indicating a lack of uniformity in the resolution status. 
Legal Basis for Dispute : Under 15 USC 1681e ( b ), credit reporting agencies are required to follow reasonable procedures to ensure the accuracy of the information they report.

Per 15 USC 1666 ( b ), creditors must ensure that all periodic statements are delivered to the consumer in a timely manner, allowing for payments to be made within the required timeframe. 
Payment history constitutes a " transaction or experience '' between the consumer and the creditor, as outlined in 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ). Reporting inaccuracies related to these transactions is a violation of the FCRA.

Requested Actions : Conduct a thorough investigation into the accuracy of the reported late payments.

Provide documented proof supporting the claim of late payments, including payment records, dates, and amounts.

Update the account status to " Paid As Agreed Never Late '' if no verifiable evidence of late payments can be provided.

Supply a description of the procedures used to verify the accuracy of the reported information.

In the event that your investigation confirms the inaccuracies, I request that my credit report be updated promptly to reflect the correct payment history. Failure to address this dispute adequately and within the timeline mandated by the FCRA will constitute a violation of my consumer rights.

I have attached a copy of my credit report highlighting the disputed entries for your reference. I expect a written response detailing the results of your investigation within 30 days from the receipt of this letter, as stipulated under the FCRA. 
Thank you for your immediate attention to this matter. I look forward to your resolution of this issue. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation