Consumer complaint received 2024-09-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
We have a fraudulent transaction for {$95000.00} that was presented against our bank account. 
We run a small XXXX  business in XXXX, Illinois. My son bought a load of cattle in Iowa at an auction ( XXXX XXXX XXXX ) in XXXX, IA at the end of XXXX and we sent them a check in the amount of {$95000.00}. The check cleared our account with the XXXX XXXX  XXXX XXXX XXXX, ( in XXXX XXXX Illinois ) at the beginning of XXXX. However, when we received our XXXX bank statement ( in XXXX ) we noticed that the check was no longer written to the auction company, it was written to XXXX XXXX XXXX in XXXX, Mississippi. The check number, the date, and the memo all remained unchanged. We contacted our bank immediately to report the fraud, we immediately contacted our county police department, and contacted the auction company to see if they had ever received our check, which they had not. 

There was a symbol showing up on the copy of this check that was not showing on the other checks clearing on that statement, but we could not make out what it said, it looked like a security feature that is common these days. I called our printing company to see if they could decipher what that symbol said, and it was the printing company who noticed that this check was unlike the others in our statement. Our checks have a decorative border, this one did not, our checks have a grayed area for the signature, this one did not, but it was a surprisingly good copy! 

Our bank started the process to have the check returned to the bank that accepted it ( JPM Chase ) on XX/XX/year>, and on XXXX XXXX the funds were back in our account, and they assured us that if the funds were still there on the 4th business day, we would be safe and all would be well. The 4th business day came and went. After XXXX days ( XX/XX/year> ) our bank notified us that the Fed was withdrawing the funds from us again! Our bank has been getting the runaround from Chase, they filed a claim with their Claims Dept, who said they needed to start a case with their XXXX XXXX XXXX XXXX dept, who said we need to go back to the Claims Dept! I even spoke with someone at JPM Chase 's Executive office. The entire process is frustrating and shameful on Chase 's part, they sit around referring us to the same departments all while our company is out a huge part of our working fund! 

I have reached out to the FBI, the mail delivery theft department and I contacted the FDIC, which led me to contacting the Office of the Commissioner of Currency. They suggested filing a complaint with them against our bank but I am struggling with the decision to do that because I honestly believe that the responsibility for returning our money lies with Chase Bank, as does every person in the Corporate banking world we have gone to for help!! We are grasping at straws and my niece worked for CFPB a few years ago and she suggested I reach out to you.

Company response to consumer: Closed with explanation