Consumer complaint received 2021-05-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
RE : Case XXXX I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business to your largest competitor and I am no longer in need of PayPals services. 
I have previously requested a review/appeal of my case which was denied, my business is in USA, but I'm currently living in XXXX. 
Although I still disagree with the decision to deny my appeal I will abide by it however because I feel that holding my funds for more than 180 days for a non-fraudulent violation of PayPals Acceptable Use Policy is excessive, and perhaps a punitive abuse of power, I will be filing complaints with the following agencies on Wednesday morning, XX/XX/2021 if I am not satisfied with PayPals response to this request to release my funds : ( agencies in the states that I reside or have a business presence in ) The California Office of the Attorney General http : //ag.ca.gov/contact/complaint_form.php? cmplt=CL The Washington State Office of the Attorney General https : //fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx The Florida Office of the Attorney General XXXX XXXX XXXX The Arizona Office of the Attorney General http : XXXX Additionally : The United States Federal Reserve http : //www.federalreserveconsumerhelp.gov/complaintinfo.cfm? info=1 ( I understand that PayPal does not operate as a bank which is precisely why they may be interested in such complaints ) XXXX XXXX XXXX XXXX : XXXX : XXXX All complaints will be filed online Wednesday morning XX/XX/2021 and written copies will also be sent via certified postal mail. 
I understand PayPals need for holding funds for credit card chargeback purposes, however a review of my account history for the last year will reveal a very low chargeback rate as well as a very high customer-satisfaction rate. I feel that any reasonable person would conclude that holding my entire balance for more than 180 days is excessive and my be viewed by some as punitive or as already stated, an unnecessary abuse of power and perhaps even contrary to the laws of some states. The two emails I got from PayPal, on the attached files, talked about a **Select Funds release** option after the 180 days, but after all the messages I sent to the customer support asking were is this feature and how can I release my funds? No answer, just automated responses. 
Please be aware that replying with the standard this is part of the terms of service that you agreed to will not satisfy my request, or deter me from filing my complaints with the agencies listed above on the morning of Wednesday XX/XX/XXXX. It will be up to those agencies to determine if PayPal is operating within the law, abusing power, etc. I am simply seeking a resolution that is fair and in the best interest of both parties. 
Thank you for your time again in looking into this matter. 
My email linked to my PayPal is XXXX XXXX XXXX

Company response to consumer: Closed with explanation