Consumer complaint received 2025-09-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I opened a business account for XXXX XXXX, XXXX on XX/XX/year>, with the help of XXXX XXXX ( XXXX ID XXXX ) at the JP Morgan branch located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX and I was then sent an email later that day stating, Im glad we had a chance to discuss your home lending needs. 

I then responded to this email on XX/XX/year>, and XX/XX/year>, wherein I attached a copy of CFPB Complaint XXXX and asked the following two questions : 1 ) Can you please look at the attachment? Im wondering how the process would be different if I was buying a home and the purchase also involved my Chase accountit would be different because I would have to sign a mortgage contract and hire an agent?

2 ) When I came in to open the business account did you use the information, I provided to initiate a mortgage application and thats why you followed up with home purchase info? 

I later spoke with XXXX via phone, and she was unable to answer these questions and so I sent the following question to JP Morgan via the CFPB Portal ( See CFPB Complaint XXXX ) : 3 ) Will future transactions involving home rental or purchase be authorized by JP Morgan same day that the other party requests proof of funds as was done in the case involving CFPB Complaint XXXX? 

I then received a phone call on XX/XX/year>, from XXXX claiming to be from JP Morgan requesting time to do additional research. 

As a result, I researched the matter further and found that an agent requested proof of funds on XX/XX/year>, for a transaction involving home rental or purchase. Unlike the case involving CFPB Complaint XXXX, in this case, JP Morgan declined to authorize the requested proof of funds. Instead, XXXX XXXX ( NMLS ID XXXX ) sent an email stating : Thank you for speaking with me! Below is my direct contact information. Should you decide to not pay cash for the home and purchase with a mortgage, please respond to this email or give me a call and I can finish your pre-approval and send the letter your agent would need to make an offer. 

As a result, I sent the following question to JP Morgan on XX/XX/year> ( See CFPB Complaint XXXX ) : XXXX ) Would JP Morgan have sent the proof of funds on XX/XX/year>, like they did around XX/XX/year>, if the funds were sitting in my checking account at the time of request rather than sitting in my investment account or would I be required to sign a mortgage contract, nonetheless? 

Ive researched this matter further and XXXX indicated in our later phone call that confusion may have occurred because of a link between accounts that existed during our XX/XX/year>, meeting and uncertainty as to whether this link still exists. My response to XXXX question is as follows : Yes, this link still exists. I spoke with XXXX XXXX ( XXXX ID XXXX ) at your XXXX Branch location on XX/XX/year>, ( See CFPB Complaint XXXX ) and XXXX informed me that the Branch can only help with this matter if I allow them to manage the investment account, however, I declined. Im still managing XXXX XXXX, XXXX. As a result, my follow-up question to JP Morgan is as follows : XXXX ) Has XXXX XXXX, the Managing Director for Investment Account ending in XXXX, made any progress with getting my full name on the statements for the investment account ending in XXXX since its been almost 60 days since I put in the formal request ( See CFPB Complaint XXXX )?

Company response to consumer: Closed with explanation