Consumer complaint received 2024-11-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Charged fees or interest you didn't expect — 
Company: CCF Intermediate Holdings LLC
State: TX

Complaint narrative:
I contacted the company when I saw the extra {$100.00} for the amount due on the loan and {$20.00} for the amount due currently at this time and it is going up by $ XXXX {$20.00} for the loan almost on a daily basis and a few dollars every day which the daily part is normal it is approximately XXXX point something cents For the loan. I contacted the corporate office after speaking to someone in the office and they wanted me to come in the office, but I do not have the money to to drive back-and-forth and I left them a message and let them know that I was gon na make a complaint and I was told on the corporate office that theres two {$60.00} fees that I was never charged but I know that thats around {$66.00} for the insurance that they are talking about I believe, but I know that they have put it on when I was actually talking to him because they asked me to come in every time and the last time I paid it was in cash because they could not get my card to go through. Ive asked them numerous times to contact IT because theres something going on with our website like right now Ive tried to download the Documentation and it will not download so I could take a look at it. Ive had to go into their office numerous times for the paperwork somebody called me today and she said she was a new person and she was going to audit the account and call me by the end of the day. I have not gotten a call back and I went online and its already up another XXXX or XXXX dollars for the amount of the loanitself. Its not normal that this is happening. Its like somebody took out {$100.00} and I got charged a {$20.00} for it like its a {$20.00} percentage on {$100.00} I paid. I was going to actually look up the fees, but I have reported somebody for illegal activity so Im concerned that they are spreading ransom or malware and thats why I asked the office to call IT several times they said its my duty to do that and Ive tried to do it but they point me back to the office so I its XXXX XXXX dollars from one account another {$45.00} from another account. It was approximately a total of {$75.00} or so then I was gon na go in and pay the other {$20.00} today or yesterday actually yesterday but then I saw that it was {$48.00} that was due on there even with the late fee thats over the amount of the late fee I went in the following day. It is {$57.00} that is due That is not just a XXXX or XXXX a day. Somebody is got it well over XXXX XXXX interest. I was going to give you a copy of the loan amount. They usually give me the one page that I signed that shows you the XXXX interest the total amount for the one month and the full amount to pay it off it was approximately. Its not XXXX to pay it off. It was quite a bit down. The full amount that I borrowed was {$300.00} one time And I believe {$500.00} another time it was a total of {$800.00} and then it was XXXX interest and the payments were approximately {$94.00} and something cents after they added they said it was a {$66.00} payment and they showed me that they added it. Im not sure how is calculated and Everything And Im sure that but they told me that it was added. They have me sign a waiver and everything it was several pages for insurance something in relation to not having full coverage having liability only as I do have liability I do not have full coverage and then I have been paying the full amount due every month. Its been paid on time or early and then maybe once or twice it has been paid more than that amount due like once I owed approximately {$74.00} and I paid {$120.00} Trying to pay it off early. I have not gotten a call back and for whatever reason Ive had I can not find my document. I just had that particular document, but and I can not pull their documents from their website. Its not theyre not pulling at all. Ill all upload a picture of it.

Company response to consumer: Closed with explanation