Consumer complaint received 2026-05-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: FISERV FINXACT CORE
State: UT

Complaint narrative:
I have a prepaid card from XXXX XXXX where my direct deposit from my work gets deposited and that I have been using for a long time, with no issues for the most part... I have an issue with them right now because they put a hold on my account without any notice at all, which they have my phone number and email adress, how i found out was me trying to buy some food and my card was declined. So I called them couple of times now and talk to a representative and ask them why are my funds on hold, they let me know that my funds wore on hold until I provide and explanation where did XXXX came from and what do I used it on. Which I let them know that I dont have to do any of that and if they think that I obtained that money illegally and was doing something illegal to send that information to FBI or CIA or whoever deals with this, and if they contact me I'll gladly comply with any of they request... I was trying to transfer the remaining balance from my account to my XXXX account, which usually available right away, so I can close my account with them. Well I could not do it, so I called them and told them that I need my money to provide food for my family and that i just got my check deposited on Friday from work. I let them know that they didnt even send me a text or email or any notification at all prior of them doing it and that I need that money and that I dont have any other cash or anything to get me by, till we get that case resolved. I told them that I dont have patience to deal with this and I am not going to explain to my bank what I use my money for or where it came from. I was going to give them my XXXX information so they can wire the rest of money there and that I am closing my account with them, which they wont do until I send them information with where money was coming from. Which it clearly states, that it came from my XXXX accaunt, on the online statement. I told them that I will not do any of that and explain my self to my bank especially and that if they think that I did something illegal to obtain that money to send it to FBI and if they contact me with any question, which they wont because I did not do anything illegal and they will clearly see that after you guys provide them with the print out of my online statements. Which you guys have that information at hand and it clearly states that for a past 8 years or longer I had XXXX withdrawn from the deposits that are over XXXX dollars and transferred to my XXXX accaunt. So if you count every week XXXX dollars for 8 years, that even they will see where that money came from. They wont let me use any of my money in the mean while, until the case will get resolved, which hopefully I resolve it on Tuesday, because there is no one that can help me now. I asked her ok, and what do you expect me to do till then? As far as food not only for me but my wife and the kid. I told her what she expects me to do? Because as a men I have to provide for my family, that is why i am going to work everyday and stress there. I dont have to stress right now because I stress at work as it is, so I can provide. Which if you guys put hold on my accaunt till Tuesday, without prior worning, or me knowing about it, so I can maybe prepare by getting some cash, without any of that what do they expect me to do? That it was illegal for them to do and they cant do that. No metter how hard i tried to explain that to them, they wont listen and as far as money I have to either borrow it from someone if I can, or commit a crime, which I dont want to do but what other choice do I have, since the money that I made legit way are not available for me to use.

Company response to consumer: Closed with explanation