Consumer complaint received 2025-02-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX [ Date ] Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, D.C. XXXX Formal Complaint Against JPMorgan Chase for XXXX XXXX XXXX XXXX to CFPB and Complicity in Fraud Dear Sir/Madam, I am filing this complaint to formally report JPMorgan Chases deliberate and repeated submission of false information to the Consumer Financial Protection Bureau ( CFPB ) in response to my prior complaint regarding fraud and embezzlement involving my businessXXXX XXXX XXXX XXXX XXXX 

Chases pattern of deception, obstruction, and complicity in fraudulent activity constitutes a direct violation of federal banking laws, the Bank Secrecy Act ( BSA ), the Anti-Money Laundering Act ( AMLA ), Know Your Customer ( KYC ) regulations, and consumer protection laws. 

XXXX. JPMorgan Chase Has Knowingly Lied to the CFPB Chases response to my XX/XX/year> CFPB complaint ( Case XXXX XXXXXXXX ) falsely claimed that : We do not have any claims or wire recall requests for the transactions you mentioned in your complaint. 
In order to file a claim regarding these transactions that you want to dispute, you can call us. 
These statements are blatant lies. I have irrefutable proof, including : More than XXXX emails from JPMorgan Chase fraud representatives acknowledging receipt of my fraud claims. 
Official case numbers assigned by Chases own fraud department confirming that these claims exist and were being processed.

Direct communication with a Chase Executive Office representative, XXXX, who has personally received these emails yet continues to falsely state that no claims exist. 
Chases misrepresentation to a federal regulatory agency is not an innocent mistakeit is a calculated effort to obstruct justice and avoid accountability for its complicity in fraudulent activity. 

XXXX. JPMorgan Chase Actively Enabled and Profited from Fraud Despite Chases knowledge of this fraud : They allowed the embezzling employee, XXXX XXXX, to continue laundering stolen money through Chase accounts for more than 6 months. 
They permitted illicit transactionsincluding withdrawals to casinos, cryptocurrency purchases, and overseas prepaid debit card purchaseslong after being notified of the fraud. 
They ignored repeated notifications that the stolen money was being funneled through Chase accounts, failing to act until all funds were depleted. 
This constitutes reckless disregard for federal XXXX obligations under : The Bank Secrecy Act ( BSA ) ( 31 U.S.C. 5311-5332 ) Know Your Customer ( KYC ) regulations Anti-Money Laundering Act ( AMLA ) compliance requirements By failing to prevent, investigate, or act upon clear fraud red flags, Chase did not merely fail to protect my companythey actively facilitated criminal activity. 

XXXX. XXXX Internal Fraud and Claims Processes Are Designed to Obstruct Customers Chase has engaged in a systemic pattern of obstruction, including : Forcing customers to file fraud claims through multiple, deliberately confusing channels, making it nearly impossible to obtain a resolution. 
Misleading customers about their rights under federal law, as they did in my case by falsely stating that my claims did not exist. 
Allowing internal representatives ( such as XXXX XXXX and XXXX XXXX ) to stonewall and refuse to acknowledge fraud complaints, despite repeated documentation and follow-ups. 
Even after direct communication with Chases legal team, they have refused to take corrective action or acknowledge their wrongdoing. 

XXXX. Chases Fraudulent Conduct Has Caused Severe Damages Due to Chases failure to act, my company lost over {$350000.00} in stolen funds, suffered operational delays, and had a pending XXXX XXXXXXXX valuation collapse as a direct result of this financial disruption. 

XXXX. Demands for Immediate Regulatory and Legal Action I request the CFPB, XXXX, FTC, and XXXX take the following actions against JPMorgan Chase : Immediate regulatory investigation into JPMorgan Chases practice of deliberately lying to federal regulators and obstructing fraud claims. 
Full disclosure of all fraud claims Chase has received regarding XXXX XXXX, XXXX I can prove exist via Chases own emails and case numbers. 
A mandatory financial penalty for Chases violations of XXXX, XXXX, and KYC regulations. 
Immediate reimbursement of the stolen {$350000.00} plus 10 % interest per annum due to Chases gross negligence and bad faith handling of this matter. 
Further investigation into Chases internal fraud practices, including potential violations of the False Claims Act, given their repeated submission of false information to a federal agency. 
XXXX. Chase Will Not Escape Accountability If Chase believes that they can evade responsibility through deliberate deception, obstruction, and bad faith conduct, they are gravely mistaken. 

I have already forced XXXX financial institutions into settlements for similar misconduct, and if Chase does not immediately rectify this situation, I will : Pursue litigation seeking damages exceeding XXXX XXXXXXXX for Chases gross negligence, breach of fiduciary duty, and regulatory violations. 
Subpoena Chases internal fraud records and customer service call logs, exposing their deliberate pattern of obstruction. 
File additional complaints with federal and state agencies, ensuring that Chase faces financial and reputational consequences for its misconduct. 
This is Chases final opportunity to take responsibility before facing severe legal and regulatory repercussions. 

I expect a full regulatory investigation and immediate corrective action. Please confirm receipt of this complaint and provide an update on the next steps. 

Sincerely, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX

Company response to consumer: Closed with explanation