Consumer complaint received 2021-06-26 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
My name is XXXX. Address XXXX XXXX XXXX, XXXX XXXX XXXX XXXX VA XXXX. Phone # XXXX Email : XXXX 3.5 years ago XX/XX/2018 I gone into hardship life period untill I cant take care of my debts but I am willing to pay all creditors back its my responsibility just sometime life wasnt go as the plan. I made decision to signed the contract with the debt settlement company XXXX XXXX XXXX XXXX XXXX ) In the process I need to have an Escrow account to put the money in to prepare to pay debt XXXX used XXXX XXXX XXXX as an Escrow account management, I signed the documents to open Account with XXXX XXXX XXXX. The account will deduct money from my primary bank account every month XXXX $ The new account been taking my money total 12 months ( XXXX $ XXXX ) after I sighed the papers I just want to work hard to make money to pay off my debts and in the contract details XXXX will update me all information for me to know every steps they move But I never heard anything from XXXX at all till I started to find out 10 months later From Bank of Americans withdrawal XXXX $ without my permission. I called I called XXXX to find out why Bank of America did that? They told me on the phone because the Escrow account Dont have enough money to pay. How? Because its supposed to have XXXX XXXX I called XXXX XXXX XXXX to check the fund in the Escrow account its only have XXXX $ balance left also found out XXXX withdrawal the fee XXXX $ from my Escrow account at XXXX XXXX XXXX  without my authorization I wrote email to XXXX to find out what happened why I never know or get any informations but Silence. No explanation but instead they cancel my program at that day and close my Account with XXXX XXXX XXXX and XXXX send check refund XXXX $ to me my program was end, what left to me was from what they did is The first creditor they negotiated is Bank of America ( have obligations on it ) till they get the settlement letter from Bank of America from XXXX $ down to XXXX $ .The monthly payment for the settlement to be done is XXXX $ /month XXXX paymentsXXXX XXXX XXXX  been taking the money from my account to paid Bank of America for 7months ( XXXX $ ) in the settlement letter need my signature but I never got a chance to sign XXXX never contact me to let me know about the condition or the amount of the settlement, in the settlement letter has the condition if I miss any payment from any reason the debt will back to the same condition same amount as when it started, it suppose to have only XXXX $ x 13 payments left, I stop let XXXX XXXX XXXX take money from my account because I didnt trust them to take care my account and try to find out what really happened by the time I foundout I missed payment to Bank of America total 3 months made the debt back to be the original number minus ( XXXX $ ) = debt balance XXXX $ the processed that they both companies did is very unprofessional I dont agree at all and I feel it unfair for someone who got in to the hardship period of life but still try to paying the debt as much as I can. The 1st Bank of America after the negotiation process till got the agreement, the agreement need 3 parties to sign via XXXX and the copy will send back to 3 parties to keep the copy 1 copy each. After all parties signed that will count start of the payment to settle. But I never sigh how come it was happened and end up I broke the contract that I never signed. The 2nd I open Escrow bank account and deposit the fund to the account I believed the money in the account is still mine. To withdraw any money from my account I believed by US law it need to get my permission before can take my money from my account but how come XXXX XXXX XXXX XXXX  pass my money to XXXX anytime XXXX wanted even the large amount XXXX $ Without my authorization. This is not the right legal process that happened I would like the judge to put this mistake of process back on the process that is correct by law. Instead of Bank of America pursuing me from the contract I did not sign, the balance of debt also not the right amount as Bank of America confirmed to me by the letter as i attached Bank of America have to refund my money XXXX $ and started the settlement process again with my signature on the agreement with the same condition as the previous agreement. The first payment XXXX $ will count after the documents completely sign. Should I get any kind of compensation for these mistake legal process its on the judge opinion from all suffer Ive had to been through and my time to figure it all out. Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX Custodian Phone # XXXX Consumer Advocacy Department Payments details 1st Payment XX/XX/2018 - {$1000.00} Last payment XXXX {$1000.00} From 1st to last payment total 12 payments. XXXX = {$12000.00} After my lawyer sent the letter to XXXX XXXX refund some of my money but for the fee over {$2000.00} they not refund. XXXX Cancel my Contract left me in the middle of the way. I got a check for refund {$640.00}. XXXX kicked me out of the program 2 years ago. Now Bank of America Sued me and the amount to put in the warrant not the fact.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation