Consumer complaint received 2024-06-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: Comerica
State: CA

Complaint narrative:
at XXXXXXXX XXXX  on XXXX  XX/XX/2024 I entered the parking structure associated with Comerica bank at XXXX XXXX XXXX located at XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX California XXXX. I entered Comerica Bank. There was onXXXX XXXX  XXXX XXXX  boy that looked to be in his early XXXX 's was at the front counter. He was talking to an old gentleman that was a customer. His voice was inpatient with him. Not very respectful. I saw the old gentleman that was in front of me rolled his eyes and left as if he didn't receive or got answer to his banking request. Then I walked up to the young care free in the '' I don't care mode " XXXX XXXX  XXXX  boy. He didn't even looked up to acknowledge me. I said hello. He didn't respond. I said excuse me I want to deposit this check. I normally get direct deposit from same payer every other week to this account for close to XXXX year for same amount. This time I worked overtime and they handed me the paper check just for XXXX time. Without looking at me or acknowledging my presence while he had turned his head other direction, he said where did you open your account. I said in XXXX XXXX branch. He said then go there XXXX said my work is near here and I just picked up the check and parked at your facility to deposit here. He said you must go to XXXX XXXX to deposit. I said but its the same bank. He just didn't want to work or be there or be bothered at all. I looked around to see if there is any mature respectful person is there or not. There was a small glass room at a corner and older woman that looked XXXX with XXXX XXXX  was sitting there, But she seemed like she didn't want to be bothered either. she had long XXXX XXXX  and XXXX XXXX. I told the boy at least validate my parking ticket. He them gave me a piece of paper. I said you know what I am on my way home and already parked here, I don't want to stop by at another branch. Just deposit it, He deposited my check. but a simple check deposit took him over XXXX min. I had given him my debit card and check and my ID. But he still wrote down my SSN. asked me so XXXX unrelated questions until he deposited the check. I am worried that he has saved my SSN and identification data for his personal use. Then he said there will be a hold on your check for at least 10 days. I said what? why?. I do need the funds now. This check is from the same company payer that is direct depositing in my account for 1 year. Remove the hold please. He said if you have time stay and wait for manager. I said where is the manager, he said she is at lunch break. I said can you call her, He said no I don't want to bother the manager. I said its been a while since I stepped in how come lunch break takes so long. He said you can call XXXX XXXX number and tell them to remove the hold. 
I called the XXXX XXXX number I was placed on XXXX minutes hold. Then the person on the phone that said was supervisor for phone customer service, got my account info. I told him I'm at this bank branch location now. he put me on hold to call the 20 year looking XXXX XXXX boy and the older looking XXXX woman in the glass room. then put me on hold for another XXXX minutes to settle the situation and deposit /cash my check. He told me I will achieve a settlement with you with earlier cashing time for the check. While they were talking in the glass room. This overweight XXXX woman that apparently was the branch XXXX entered the branch. She wasn't in the branch when I entered close to XXXX XXXX, she entered the branch literarily at XXXX : XXXXXXXX XXXX XXXX hour XXXX minutes lunch break! and leaving customers without assistance or answer. My child was calling me with her babysitter phone saying mom where are you so hot at the pier come get us. I had so many other things scheduled that day. The guy on the XXXX XXXX phone call then said they said branch XXXX just walked in and she will cash the check for you. I was going to help but then said branch manger just walked in. she will take care of it for you don't worry. The XXXX  XXXX branch XXXX with the first name XXXX, didn't tell me her last name when I asked her what's your last name. I told her I am here for XXXX hour XXXX min and I have been the only customer inside bank, why would you take a XXXX hour lunch break on a business day. I said remove the hold from my check Its the same payer that depositing same amount every other week for XXXX year. she said no. I said if you were going to say no why didn't you let the XXXX XXXX number guy on the phone to settle it for me? she said because I want you not to get your check cashed. because I don't like you. because when I entered the bank you gave me a dirty look etc etc. I said fine and I left. while I was walking to the garage I was sobbing. At the garage I realized they had validated my ticket for XXXX min only. I returned to the branch, I said you are not taking care of my check or business, at least validate my parking ticket. XXXX the overweight XXXX woman XXXX held the exit door open and yelled " security come take her out ''. I was frozen. then she yelled someone call XXXX!. I was even more frozen. Then she yelled someone call the corporate security, then she yelled you are banned from here. then she stepped outside the branch and yelled at security people and said do you all hear me she is banned from this building. At that time in addition to the young XXXX XXXX  boy that looked in his XXXX 's. I saw another man that looked to be in his mid XXXX wearing glasses that looked to be maybe another branch employee was standing in the middle of the branch too. He looked even scarier than others. They were all beyond disrespectful. while I was walking out of the branch I said I am XXXX and I never experienced this much rudeness, laziness at any bank branch in my life. I hope you all get fired. tears were running my cheeks walking to the elevator and the security guy felt so bad for me, I told him my experience, he said yeah that woman is nasty. I was crying in the elevator and I got to XXXX, other people that were working for other businesses walked up to me saying are you ok. and I told them I was at Comerica branch upstairs and this happened and their jaw dropped, I told then they even refused to validate my parking. I told them I am late to get my child from the heat with her babysitter and I have to pay the babysitter hefty amount of money for all the time they XXXX  for me here.

Company response to consumer: Closed with explanation