Consumer complaint received 2025-01-07 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Kriya Capital, LLC
State: CA

Complaint narrative:
On XX/XX/XXXX I, along with my family, was involved in a car crash. The woman who hit us, ran a red light and thanks to a witness who confirmed that our account of events was true her insurance, XXXX XXXX, agreed to give us a settlement amount along with paying all of our medical bills, including my ambulance trip to our local hospital, XXXX XXXX XXXX XXXX, by the ambulance company XXXX XXXX XXXX. However, for whatever reason our bill, of {$4400.00}, was never paid and therefore was forwarded to a debt collection company by the name of Credence Resource Management. I received a call from them either on or around XX/XX/XXXX claiming that my ambulance bill was never paid. So, I called XXXX XXXX and spoke to a representative who did confirm that for whatever reason my ambulance bill was never paid, but that they would call Credence Resource Management and send them payment. 

Now fast forward to XX/XX/XXXX, I received another call from a different debt collection company this time called XXXX XXXX XXXX who also claimed that my ambulance bill was never paid. So at that point, I gave XXXX XXXX another call and asked the representative to send me proof of payment that I could have for my records and to send to this new collection company proof that in fact my ambulance bill was indeed paid. I was emailed proof of payment by XXXX XXXX with all of the payment details of the payment that was made to Credence Resource Management. After this, I gave Credence Resource Management a call. I spoke to a representative named " XXXX XXXX '' who told me that they indeed spoke to a XXXX XXXX representative on XX/XX/XXXX named " XXXX '' who said she would send them payment for my ambulance bill, but according to " XXXX '' she never sent the payment which was why my bill was sent to another debt collection company. 

Fast forward to today XX/XX/XXXX, I gave Credence Resource Management another call to try and have them clear my " debt '' since I have proof from XXXX XXXX that it was paid. However, now they are saying they can no longer even access my account because it's been " given '' to someone else and they refused to even speak to me further about it and just kept telling me to call the original creditor, XXXX XXXX XXXX, to see what debt collection company had my account at this time. However, I did call XXXX XXXX XXXX and they too also told me that they could no longer access my account because XXXX XXXX XXXX now had it. So I gave XXXX XXXX XXXX a call, and they told me a new debt collection company named " Ability '' ( that's the only name they gave me ) had my " debt '' and they forwarded me to them. At this company, " Ability '', I spoke to a representative named XXXX XXXX who also told me that my debt was supposedly " never paid ''. I told him I had proof that it was and he gave me his email to send it to him, but after sending him the documents he, nor the company itself, will answer my phone calls. Instead my calls just get automatically hung up. 

However, my dispute is with Credence Resource Management because they were the first debt collection company to call me asking for payment of this " debt '' and of whom XXXX XXXX actually paid and has sent me proof of payment. And due to either Credence Resource Management 's negligence or falsehoods, my already paid " debt '' has been jumping from debt collection company to debt collection company with all of them claiming my " debt '' was never paid. However, again, I have proof from XXXX XXXX that it was paid, which I am attaching here, and it was directly paid to Credence Resource Management. Therefore, I want Credence Resource Management to clear my debt and report it as paid to both XXXX XXXX XXXX, and all other debt collection companies, since they, Credence Resource Management, were the ones who received the payment.

Company response to consumer: Closed with non-monetary relief