Consumer complaint received 2026-02-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: Exeter Finance, LLC.
State: GA

Complaint narrative:
I am submitting this complaint regarding inaccurate credit reporting, improper collection activity, and failure to provide required documentation related to my auto loan account with Exeter XXXX. 

The vehicle associated with this account was involved in a serious accident and was rendered inoperable. The insurance company did not pay out on the claim, did not take possession of the vehicle, and did not assume responsibility for the loss. Despite this, Exeter XXXX later treated the vehicle as if it were properly repossessed and sold, without providing clear documentation of how or when the vehicle was recovered, stored, or disposed of. 

Exeter XXXX did not repossess the vehicle for several months after it became inoperable. I requested clarification regarding the delay in repossession and documentation explaining the timeline, storage, and handling of the vehicle, but this information was never fully provided. 

Exeter XXXX claims the vehicle was sold for approximately {$1000.00}. This amount is far below the reasonable value of a XXXX XXXX XXXX, even if damaged. I was not provided with documentation showing that the sale was commercially reasonable, including auction records, valuation reports, condition reports, or proof of how the sale price was determined. I also did not receive proper pre-sale or post-sale notices explaining my rights, the method of sale, or how the deficiency balance was calculated. 

Additionally, Exeter XXXX XXXX reflect a payment that I did not make. This inaccurate payment history directly affects the reported balance and the calculation of the alleged deficiency. I formally disputed this discrepancy and requested validation, yet the incorrect payment remains reflected in Exeter XXXX records and credit reporting. 

While this account was under active dispute with the credit bureaus, Exeter XXXX continued to update the account, including changing balances and ultimately charging off the account. Additionally, Exeter XXXX continued collection activity during the unresolved dispute. Charging off the account, altering balances, and continuing collection efforts while disputes were pendingwithout fully validating the debtraises serious concerns regarding compliance with the Fair Credit Reporting Act. At no point was the dispute properly resolved before these actions were taken. 

Furthermore, Exeter XXXX failed to provide complete validation of the alleged debt. The documents provided consisted primarily of a copy of the original retail installment contract and partial account statements. Missing were critical documents, including full repossession records, proof of possession, storage and towing records, a detailed sale accounting, proof of a commercially reasonable sale, and documentation supporting the reported deficiency balance. 

Exeter XXXX has also continued to report this account to the credit bureaus in a manner that I believe is inaccurate, misleading, and harmful. The account has been reported with changing balances, a charge-off status, and collection activity despite unresolved disputes and incomplete validation. These actions have significantly impacted my creditworthiness. 

This account was not included in any bankruptcy. The only vehicle associated with my prior bankruptcy was financed through a different lender. Any implication or reporting suggesting otherwise is inaccurate. 

I am requesting that Exeter XXXX conduct a full and lawful review of this account, provide complete and accurate documentation supporting the alleged deficiency, and correct or remove any inaccurate information being reported to the credit bureaus. Given the multiple discrepancies, lack of required documentation, and improper actions taken during an active dispute, I am requesting deletion of this account from my credit reports.

Company response to consumer: Closed with explanation