Consumer complaint received 2025-03-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am filing this complaint against Experian, Transunion and XXXX XXXX XXXX for reporting inaccurate and misleading information on my Experian and TransUnion credit reports. Specifically, the company continues to report a charge-off of {$15000.00} on an account that has been cancelled, as evidenced by the attached Form 1099-C issued for tax year XXXX. Furthermore, this account is listed on my Experian and TransUnion reports as both a charge-off and a " profit and loss write-off, '' inaccurately suggesting ongoing financial liability or activity, even though the debt has been cancelled. 
This Is Not a Duplicate Complaint This complaint is separate and distinct from any prior complaints I have filed. The ongoing reporting errors, failure to correct my credit report despite sufficient documentation, and additional violations outlined below require urgent attention. 
Inaccurate Reporting and Inconsistent Credit Bureau Handling The reporting of this account is inconsistent across the three major credit bureaus : Experian and TransUnion : Reflect the account as a charge-off and profit and loss write-off for {$15000.00}. 
XXXX : Does not report this account at all. 
Under the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ), creditors are legally required to ensure the accuracy and completeness of the information furnished to consumer reporting agencies. XXXX XXXX XXXX actions in continuing to report this account as a charge-off and profit and loss write-off are : 1. Misleading and inaccurate.

2. Violative of federal laws ensuring fair and accurate credit reporting. 
Additionally, TransUnion initially updated my credit report correctly by setting the balance to {$0.00} and marking it as paid in full, acknowledging that the debt was cancelled. However, a few days later, TransUnion reversed the update and restored the inaccurate charge-off notation, despite my providing documentation proving the debt was cancelled. This unjustified reversal must be corrected. 
Experian, on the other hand, failed to complete a proper investigation and did not provide any documentation or proof from the data furnisher justifying their refusal to correct the balance. Given that the debt was discharged and I have provided sufficient documentation, Experian is in clear violation of the FCRA by failing to correct this information and by allowing inaccurate data to persist on my credit report.

Use of Securities to Offset Debt Obligations XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX have issued billions of dollars in notes and securities in recent years, including : XXXX. XXXX XXXX XXXX XXXX XXXX : A {$500.00} XXXX issuance of 5.807 % Fixed-to-Floating Rate Senior Sustainability Notes in XXXX, as detailed in their prospectus supplement dated XX/XX/XXXX. 
XXXX. XXXX XXXX, XXXX : A {$2.00} XXXX issuance of Non-Step-Up Non-Cumulative Contingent Convertible Perpetual Preferred Tier 1 Securities in XX/XX/XXXX, as detailed in their prospectus supplement dated XX/XX/XXXX. 
The proceeds from these notes were intended to provide liquidity to XXXX treasury and to fund obligations such as outstanding debts. As a result, any debt related to my account would have already been paid or settled through XXXX 's broader financing activities. It is misleading and inappropriate for XXXX XXXX XXXX to continue reporting this account as a charge-off when the debt has been addressed through their broader financial operations. 
Unlawful Vehicle Repossession Without Arbitration XXXX XXXX XXXX illegally repossessed my vehicle without initiating arbitration, violating my rights and breaching my contract. My agreement with XXXX explicitly states that arbitration must be initiated before any decisions or actions are taken, including repossession. By failing to follow this contractual requirement, XXXX breached our agreement and acted unlawfully in seizing my vehicle. 
Charge-Offs, Cancelled Debt, and IRS Guidance Under IRS Publication 4681 and guidelines governing Form 1099-C, once a debt is cancelled, it is considered taxable income for the debtor and is no longer owed to the creditor. The issuance of a Form 1099-C signifies that : 1. The creditor has ceased collection efforts.

2. The debt is considered cancelled for both tax and legal purposes. 
Additionally, once a charge-off has been declared, the debt is written off as a loss and should no longer be reported as collectible. Continuing to report this account on my credit report violates IRS guidance and federal credit reporting laws. 
Experian 's Systemic Failures in Handling Consumer Disputes Recent legal action by the Consumer Financial Protection Bureau ( CFPB ) against Experian ( filed XX/XX/XXXX ) further supports my claim. The CFPB alleges that Experian fails to investigate consumer disputes properly and reinserts inaccurate information into credit reports. This systemic failure directly affects my dispute, as Experians processes have likely contributed to the continued inaccurate reporting of this account. 
Furthermore, it is unfair and unlawful that Experian and TransUnion allow data furnishers like XXXX XXXX XXXX to place incorrect information on my credit report without proper authorization or written consent. Their sham investigations should not impact my creditworthiness or my ability to provide for my family. 
I have a family of six, and this inaccurate credit reporting is hindering my ability to secure housing and essential financial services. By allowing XXXX to report this cancelled debt inaccurately and failing to enforce consumer protection laws, Experian and TransUnion are violating my rights under the FCRA and causing financial harm to my household. 
Supporting Evidence : I will provide additional documentation to support my claims, including : 1. Proof that Experian and TransUnion are reporting the account as a charge-off and profit and loss write-off. 
2. Evidence that XXXX does not report this account at all. 
3. A copy of the Form 1099-C issued by the IRS confirming the cancellation of the debt. 
4. Information from XXXX financial disclosures regarding their issuance of securities and use of proceeds. 
5. Documentation proving TransUnion initially set my balance to {$0.00} and marked it paid profit and loss, only to reverse it without cause. 

Request for Resolution : XXXX. XXXX XXXX XXXX must immediately delete this account from my Experian and TransUnion credit reports, as the debt has been cancelled and should no longer be reported in any form. 
2. The CFPB should ensure that Experian complies with the FCRA and ceases the inaccurate reporting and mishandling of consumer disputes. 
3. The CFPB should require XXXX XXXX XXXX and Experian to provide an explanation for their failure to accurately report this account despite their issuance of Form 1099-C and sufficient liquidity from securities sales to cover outstanding obligations. 
4. TransUnion must reinstate my balance to {$0.00} as previously corrected before they improperly reversed it. 
5. XXXX XXXX XXXX must be held accountable for illegally repossessing my vehicle without initiating arbitration, in violation of my contract. 
6. The CFPB should investigate Experian and TransUnion for allowing data furnishers to report incorrect information without proper verification or consumer authorization. 
7. $ XXXX {$1000.00} compensation for each violation that has caused financial harm and hindering Life Liberty and Pursuit of Happiness In the Event of Denial by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX claims that the debt was not charged off, then the account must still be deleted from my Experian and TransUnion credit reports because the information being reported ( as a charge-off and profit and loss write-off ) is inaccurate. 
The continued reporting of this cancelled debt, the reversal of TransUnions correction, Experians refusal to investigate properly, and the illegal repossession of my vehicle demonstrate blatant violations of my consumer rights. These inaccuracies have caused severe financial harm and must be corrected immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation