Consumer complaint received 2025-07-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
To : XXXX XXXX Transunion XXXX XXXX  Subject : Formal Dispute of Inaccurate Credit Reporting XXXXXXXX XXXX Account Review CFPB complaint XXXX. 



I am writing to formally dispute inaccurate and misleading information currently reported on my credit file regarding my XXXX XXXX credit card account. 
Account Information : Creditor Name : XXXX XXXX XXXX XXXX XXXX Account Number : [ XXXX ] Dispute Type : Promotional Financing Misreporting / Inaccurate Balance / Deceptive Trade-in Misclassification Summary of the Issue : On XX/XX/XXXX, I purchased a ring from XXXX for {$4400.00} under a promotional XXXX deferred interest plan through XXXX Bank. That promotional plan expired in XX/XX/XXXX, at which point I was charged a deferred interest amount of approximately {$1800.00}, which I accepted and continued to pay toward the balance. 
However, on XX/XX/XXXX, I traded in that ring for a lower-valued ring worth {$3000.00} as part of XXXX upgrade program. This transaction was a trade-in, not a new purchase. Despite this, XXXXXXXX XXXX misclassified it as an entirely new purchase, creating the false appearance that I made an additional purchase on credit. As a result of this misclassification : A second promotional plan was erroneously applied to the new amount ; A second deferred interest charge of {$2100.00} was triggered in XX/XX/XXXX, despite the item being an upgrade and of lesser value ; The value of my trade-in ( {$4400.00} ) was not properly applied to the balance ; My account balance was artificially inflated to {$7200.00} ; My credit score dropped by XXXX points due to this inaccurately inflated balance. 


This reporting does not reflect the true nature of the transaction. The upgrade should have offset the previous balance, not created a new one. The creditors handling of the trade-in as a new purchase violates standard retail financing practices, and contradicts XXXX own XXXX credit disclosures, which clearly state that purchases over {$3000.00} are eligible for XXXX months deferred interestyet my account only received approximately XXXX months from XX/XX/XXXX to XX/XX/XXXX. 

Requested Action : I respectfully request the following : XXXX investigation into the accounts reporting accuracy. 


Removal or correction of the reported balance and deferred interest charges stemming from the misclassified trade-in. 

Restoration of my credit score ( XXXX ) to reflect the correct account history. 

A copy of the results of your investigation and any documentation used. 

Attached are the supporting documents including : My latest billing statement showing the inflated balance. 

Confirmation of the original and upgraded ring transaction dates. 

XXXX promotional financing terms A transcript of the call with XXXXXXXX XXXX representatives acknowledging the issue as inaccurate is also available to further investigation. Please feel free to request a copy. 


This situation has caused financial harm, credit score damage, and emotional distress due to XXXXXXXX XXXX reporting errors. Please treat this matter with urgency under the Fair Credit Reporting Act ( FCRA ). If you require additional information from me or need clarification, I am available and willing to provide any documents. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation