Consumer complaint received 2025-01-21 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I am writing to formally express my deep dissatisfaction with the way my account has been managed, particularly regarding the recent response from XXXX XXXX. 

The mishandling of my funds has not only caused significant financial strain but has also had a serious impact on my mental health, security clearance, and employment status. When I made payments, I expected them to be applied appropriately, as agreed. However, due to delays and errors on your end, my funds were placed in an unapplied funds account, resulting in my account being inaccurately reported as past due. This confusion has led to a cascade of negative consequences, including job loss and issues with credit bureaus.

The stress from this situation has been overwhelming. I feel as though I am being unfairly held responsible for mistakes that were not mine. It is disheartening to see a company like Wells Fargo treat its customers in such a manner, especially when I have made every effort to meet my obligations.

I request that you take immediate action to rectify this situation and provide me with a comprehensive resolution. I hope for your understanding and prompt attention to this matter, as it has severely affected my life. When this situation happened, it cost me my job. In the future I would like to prevent anything from happening like to me again.

Here are some potential violations that I believe could be relevant : Real Estate Settlement Procedures Act ( RESPA ) : This federal law requires lenders to provide clear and timely information regarding loan servicing and prohibits certain practices that can harm borrowers.

Truth in Lending Act ( TILA ) : This law mandates that lenders provide clear disclosures about loan terms and conditions. Failure to apply payments correctly or communicate changes could violate this act.

Fair Debt Collection Practices Act ( FDCPA ) : If the mishandling of the account led to aggressive or unfair debt collection practices, this may be a violation of the FDCPA Servicemembers Civil Relief Act ( SCRA ) : This law provides protections for military members, including provisions related to loan modifications and forbearance. Any mishandling that affects these protections could be a violation.

Servicemembers Civil Relief Act ( SCRA ) : Provides protections for military members, including provisions related to loan modifications and forbearance. Mishandling that affects these protections could be a violation.

VA Loan Guaranty Program Regulations : These regulations enforce proper handling of VA loans, and failures in this area could lead to violations.

State Consumer Protection Laws : Many states have laws protecting consumers from unfair or deceptive practices in lending, which could apply in this situation.

U.S. Department of Veterans Affairs Regulations : Specific VA guidelines govern how loan servicers must handle payments and communications with borrowers, and non-compliance could be a violation. Evidence they messed up is attached for your records.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation