Consumer complaint received 2024-11-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: CITIBANK, N.A.
State: NV

Complaint narrative:
Called in around XXXX XXXX pm on XX/XX/year> was hung up on twice Last lady who hung ups name was XXXX when I asked for her supervisor. She refused without providing a reason which is bs. She called me ma'am despite my name showing XXXX. 

The reason I provided on the call should have been more than enough. My name and the request for the supervisor should have been all that was needed. 

I was talked to by a XXXX or XXXX and i asked for a supervisor after I gave my name. He refused and I told him I know the bank policy allows a supervisor if I provide my name. I'll add this to the complaint I'll be filing for again Citibank employing uneducated liars who have wasted my time continually it is unacceptable and rude. He goes on transfer me to XXXX who is not a supervisor wasted more time that shouldn't have been wasted in the process. I gave my full social security number to XXXX which was not relayes to the supervisor XXXX XXXX finally connected me to. He said they are not allowed to provide names of people or managers they will be transferring to. Another lie. I have the whole list of managers from another call there was 5-7 of them. The Supervisor XXXX confirmed he could have provided me his name and chose not to for what reason she doesn't know. Go figure. I give her my full SSN now because she doesn't have it and it wasn't relayed by XXXX or XXXX, imagine that giving your SSN to a liar and then the supervisor not even being able to reach them to get it. WhaXXXX XXXX XXXX XXXX XXXX these people are so far from operating ethically it's unbelievable. I asked for XXXX supervisor when she incorrectly asked me for a security word without providing the hint I had on file and I pointed that out to her and expressed my concerns with employees at her call centers, her responses to yes or no questions being okay instead of yes or no her acknowledgement of that and then saying my bad. Every time I expressed concerns she would brush them or try to ignore her customer service issues as if I was talking to a door. Supervisor XXXX left me on hold for over 5 minutes and never came back to provide an update or check on me. Then she comes back to say that XXXX is now not available. Apparently after 2 hours I come to find out that my call was placed to get some information regarding balance transfer processes for a credit card I possess in the process I was transferred to a fraud department by a guy named XXXX after I provided XXXX my full social security number. Apparently XXXX is in the fraud department where I shouldn't have been transferred. She then claimed she'd get XXXX lied then got maica. XXXX lied at one point and said she don't kno XXXX and then later said she messaged her but there was no responses. My XXXX XXXX XXXX son listened to the call heard her contradict herself multiple times it's unreal Citibank employees people in XXXX XXXX or these call centers to provide XXXX customer service. Transferring you to fraud department for no reason wasting 2 hours of your time refusing to make a branch appointment. I swear XXXX XXXX Citibank might be the biggest XXXXXXXX XXXX of customer service anyone could possibly encounter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief