Consumer complaint received 2026-01-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: OneMain Finance Corporation
State: NV

Complaint narrative:
In XXXX  took out a secured personal loan to consolidate a few credit cards and gave the title of my vehicle as collateral. At that time the terms seemed ok. Interest rate was ridiculous, but I agreed. I was asked how long I wanted to pay the loan off. I agreed to XXXX yrs ( 36 months ) my payment was XXXX a month. Due to multiple unforeseen circumstances my financial situation has changed dramatically since taking the loan out. I have on multiple occasions reached out letting them know my circumstances. Asked if we could changed the terms to 48 months to lower my monthly payment. That was denied. The loan I took out was much less than my collateral value so I thought that might help the situation. They always say they want to help but don't provide any real help. Since taking the loan out my pay has dropped XXXX an hour and went from XXXX hrs to XXXX hrs a week. My rent has increased along with costs of everything else going up in price in the last year. I XXXX XXXX XXXXXXXX and had to take time off with no pay. My job requires me to be on my XXXX XXXX XXXX I reached out to the branch and explained my situation, and they offered to defer my past due payments but add them to the end of the loan if I could make XXXX the payment each month for 2 months. That would bring me current. My financial situation did not change so again I was right back in the same situation. I couldn't afford the full payment. Again, they did a deferral or temporary loan modification, I am explaining that I am struggling but again only offered deferral over and over. It's just creating this continued stress and anxiety. Then the XXXX phone calls and texts everyday all day even when they are fully aware of my situation. I will tell them by text when I will be able to make the payment and they will continue calling and texing all day until its made. I explained to them I am working and them calling me all day every day is only causing more stress. It's not helpful. I have explained to them my frustration regarding the phone calls. For a brief time they would only call at certain times. That didn't last long. I just recently told them to stop contacting me. I am aware of my situation and you calling and texting all day long doesn't change my finances. The stress has caused health issues that are not resolving. I want to pay my loan ; I definitely can not afford to lose my car over this. And they are fully aware I don't want to lose my car. So, over the last year I have been offered the temporary loan modification ( deferral ) several times. I don't have a problem paying during the modification it is more manageable. I could always pay. But this is only temporary, so I end up right back where I was. They offer help but it's just the same thing over and over. I have told them my situation is just that now it's not going to change in the near future that I can see. In XXXX I was a couple payments behind again. I received a letter from the Onemain financial repossession department stating I was in default, contact them for help with my payments. I called and spoke with a gentleman that was assigned to my account. We went over everything he was great. We discussed options and what I could do moving forward since my situation wasn't going to be changing in the near future. He explained that I had to do a temporary modification so many times before I could qualify for a permanent modification. He could see I always made my payments during the modification. So he set me up with the temporary modification for the next 2 months. He said if in XXXX or XXXX I am still in my same situation to call him back to set up permanent modification. I was so relieved. He was so understanding and thorough explaining everything. I make my XXXX payments and then of course couldn't afford the XXXX payment in XXXX. I was a few days late on XXXX payment and the branch is again blowing up my phone with calls and texts. I responded saying I wanted to speak with the gentleman I had spoke with in XXXX. The calls continued. I called the number that was listed on the letter from the XXXX department to speak with him, the phone no longer works, it's a spam call. I called every number I could find online and they are all bogus numbers. I called the main customer service number and explained that I was trying to reach the person I spoke with in XXXX or at least the department phone number. I was informed that he couldn't see back that far in my account. Proceeded to say my account doesn't qualify anymore for the modification. Saying the account status changes every week of every month. It's not an option anymore. I continued asking for the department number so I could speak the man that helped me. I was routed to his supervisor who was able to see who, when and where I had this conversation in XXXX. She said she would transfer me. After a couple of minutes, she says he's on another other line I said I would keep holding. In the mean time she is again telling me my account doesn't qualify. I said ok I will let him explain that to me if that is the case. I Continued holding then asked if I could just get the contact information or leave a message. She said she can not provide his contact information. I asked then for the department number was denied. She transfers me to her supervisor who basically said I will not be able to speak with person in that department because I am no longer in default. The only way I will get that department information is if I go default again. She offers me my only option again of the temporary modification that I have continuously had to do over and over the last year and owe more now than I did when I took out the loan. I appeal to One Main Financial through you, to request help during this difficult time for me financially and emotionally. I don't know how long I can keep this going this way. If they can restructure the loan and lower the interest rate to a manageable payment it would be so beneficial for my health, well being. Financially a little less stressed and back on the right track. This has been a horrible revolving situation that doesn't feel will ever end.

Company response to consumer: Closed with explanation