Consumer complaint received 2024-10-30 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Dear XXXX XXXX XXXX Bank of America Senior Risk Management : As expected, I have just received a " final '' claim decision from XXXX XXXX  for the Additional Financial Harm ( and my associated Bank of America issued prepaid debit card ) suffered during XXXX, which is grossly below the amount of financial harm suffered and evidentiary support uploaded for this claim -- please see their decision herein : " We have completed our review of your request and determined that you are eligible for additional compensation.

We ( XXXX XXXX ) have reviewed your request for additional compensation through the Individualized Review Process ( " IRP '' ) concerning the financial harm you believe you experienced as a direct result of not having had access to your Bank of America prepaid debit card account funds.

You indicated in your request that you believe the financial harm you experienced to be {$7200.00}. Based on our review, we determined that the total financial harm that was supported by the information and documents you provided was {$1100.00}.

The difference between these two amounts is because we determined that the information and documents you provided only supported this portion of the additional compensation you requested.

The total amount of additional compensation you are eligible to receive through the IRP is {$730.00}. This amount reflects the total financial harm that we determined was supported by the information and documents you provided, minus the amount that Bank of America already paid to you in your compensation check ( s ) and any applicable taxes, as shown below.

Total Financial Harm {$1100.00} Minus Total Amount Already Paid to You in Your Compensation Check ( s ) - {$380.00} Minus Applicable Taxes Withheld - {$0.00} Total Amount of Additional Compensation : {$730.00} " Please note that I request urgent escalation of this matter for an immediate review at XXXX Senior Management level, as the documents which I uploaded support an amount far above this decisioned amount of recompense. These documents include ( but are not limited to ) : I. Loan statements reflecting significant interest and fees accrued during said time period ; II. Eviction / past due rent Warning for XXXX XXXX XXXX  reflecting over {$7000.00} alone in past due rent ( which remains unpaid due to severe financial hardship as a direct result of this matter ) ; III. Letter of testimony describing in full narrative all past due obligations during that time noted XXXX XXXX XXXX including medical bills, repossession and multiple past due bills for utilities during said timeframe.

IV. Further credit card statements, which reflect exorbitant interest and fees ( and past due status ) during the aforementioned timeframe of XX/XX/XXXX- XX/XX/XXXX. 

The amount of {$1100.00} in no way aligns with the proof presented as noted herein, and this matter remains grossly unresovled. Kindly urgently confirm receipt of this email and the escalation which you and I spoke of last week, as this matter remains extremely time-sensitive. As such, kindly escalate this matter immediately internally to Bank of America Risk Management prior to commencing the following actions : I. Immediate Grievance with the FTC.

II. Immediate Grievance with North Carolina ( Bank of America Headquarters state ) Attorney General XXXX XXXX XXXX. Engagement of local, state, and national news media Consumer Investigative reporters to aid in this egregious matters full investigation and resolution. 
IV. Formal grievance filing with XXXX XXXX XXXX Consumer Financial Protection Bureau, as well as any and all Consumer Protection agencies which I deem appropriate.

V. Retention of consulted Counsel in this matter to pursue litigation and/or Arbitration, pursuant to any and all applicable laws.

Thank you kindly in advance for your continued assistance and expedient response & escalation of this ongoing and urgent matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief