Consumer complaint received 2025-09-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Well on XX/XX/XXXX I attempted to make a payment due for legal services rendered. the payment was for XXXX. the payment was being made over the phone. i was using my wells fargo debit to make the payment it was " declined '' instead of figuring out the reason why it was being declined i used my partners debit card and figured my card was flagged for fraud and i would have to call the bank. so instead i gave them my partners information and his card did go through. at the end of the day i checked my balance and there was XXXX missing from my account as well as my partners so the payment did go through. i called wells Fargo to file a claim. following miscommunication from my part when i figured out the claim was filed for wrong amount {$200.00} instead of the entire amount of XXXX. when i called to have the claim amended and updated i was told many reasons why it would not be updated and that i would have to provide additional supporting documents which was the receipt that was emailed to me after payment went through that Showes my partners card information used to make the payment. from then on this dragged out week after week with no resolution to my claim they denied me a provisional credit they had originally told me i would be getting. instead my account became overdrawn along with multiple overdraft fees. 4 days ago on XX/XX/XXXX i got an email informing me that my account would be closed on XX/XX/XXXX due to me being deemed a security risk because i filed multiple claims. my claims were legit. so i don't understand why filing a claim is allowed if its going to result in account closure. this account is extremely important because i designated this account to receive a substantial settlement award that is due to be deposited on this account with the intention of getting together with a financial advisor from wells Fargo to look at investment options to make this money work for me in securing my retirement since i am XXXX XXXX XXXX and have nothing planned for retirement. i opted out of a structured settlement and a self asserted trust because i wanted more flexibility thinking with wells Fargo my money would be in good hands and i would have peace of mind since i been a costumer since XXXX and they would help manage my money. instea now im left with the impossible task of o attempting to open another account with another bank so that my money can be deposited in it. only problem is that wells fargo has already XXXX listed me with the rest of the banks literally not a single bank has allowed me to open an account due the whatever wells fargo has done. im beyond XXXX  its the most amount of money ill more than likely see in my life. this money rpresents a fresh start this is my chance at life my chance of achieving financial stability and independence im older now and i now understand the importance of financial stability in my life and i feel wells fargo does not care about me as a cosumer which is fine just dont ruin my life and other possible relations with other banks. they have no regards for my financial future well being and the implications their actions are causing in my life. now i feel like i will get the check blow it and not invest it in anything for my future. i feel like im being descriminated and held back simply because the wells fargo representatives take it upon themselves to in a way punish you in their own way. through this whole ordeal i have kept an open communication with them as to whats been unfolding with the claim filed. im angry very angry and do plan to seek counsel from my attorney regarding the discriminatory conduct they portRAY. i have no respect for them which is why this i written so sloppy. im angry dont care much about this bank i just dont want my money end up being stuck in their account because then they will have a very serious problem that problem is me. they are taking my opportunities and flushing t hem down the toilet. they fail to treat me like a normal human being cutting my opportunities short i want them to keep my account open. because if something goes wrong with my money i honestly dont know what ill do other than lose my mid completely on them and hold them accountable as i see fit. please please i dont know how to stop this no other bank will open an account for me because of the XXXX they are reperting about me. i hate them they are turning this awesome experince into a XXXX one. and they will be held accountable how can the CEO allow this to happen. then they wonder why people want to hurt them or even take their lives. do they not learn.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation