Consumer complaint received 2025-08-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Struggling to pay your bill — Credit card company won't work with you while you're going through financial hardship
Company: GOLDMAN SACHS BANK USA
State: NJ

Complaint narrative:
To Whom It May Concern, I am writing regarding my Apple Card account ending in [ last 4 digits ], which currently has an outstanding balance of {$2400.00}. Due to financial hardship, I am unable to maintain the minimum monthly payments. However, I want to resolve this account in good faith. 

I am requesting a settlement arrangement to pay this debt in a lump sum of $ [ your offer amountusually 4060 % of balance, e.g., {$1000.00} {$1400.00} ] as full and final satisfaction of the account. In exchange, I ask that your company : Accept this payment as a complete settlement of the debt. 

Report the account to credit bureaus as Paid in Full or Settled in Full. 

Provide a written confirmation of the settlement terms before I make payment. 

I appreciate your time and consideration of this request. Please confirm acceptance of this settlement in writing. Once I receive your confirmation, I will promptly send payment by [ money order, cashiers check, or electronic payment ]. 

Thank you for your attention to this matter. I look forward to resolving this account. 

Sincerely, [ Your Signature ] [ Your Printed Name ] [ Your Contact Information ] Tip : If you want, I can also make you two versionsone with a lower initial offer ( about 40 % ) and one with a higher fallback ( about 5060 % ), so you have a negotiation path. 

Would you like me to draft those two variations for you? 

You said : write to the CFPB XXXX said : Got it heres a draft complaint letter you can file with the Consumer Financial Protection Bureau ( CFPB ) regarding your Apple Card debt and request for settlement. This format is clear, professional, and emphasizes your concerns : [ Your Full Name ] [ Your Address ] [ City, State, ZIP Code ] [ Email Address ] [ Phone Number ] [ Date ] Consumer Financial Protection Bureau XXXX. XXXX XXXX Washington XXXX DC XXXX Subject : Complaint Regarding Apple Card ( Goldman Sachs Bank USA ) Account Ending in [ XXXX ] To Whom It May Concern, I am submitting this complaint regarding my Apple Card account ending in [ last 4 digits ], currently with an outstanding balance of {$2400.00}. 

I have attempted to resolve this debt directly with Goldman Sachs Bank USA ( issuer of the Apple Card ) by requesting a reasonable debt settlement arrangement. Unfortunately, I have not received a fair opportunity to negotiate or settle the balance despite my financial hardship. 

Specifically : I requested a lump-sum settlement offer in good faith, but the bank has not provided any meaningful resolution. 

Representatives I spoke with were either dismissive or unwilling to explore settlement options that are standard industry practice. 

I believe the lack of cooperation may constitute unfair or abusive practices, especially since I am actively trying to resolve the balance responsibly. 

I am seeking the CFPBs assistance in ensuring that Goldman Sachs Bank USA allows me the opportunity to negotiate a fair settlement for this debt. I am prepared to pay a lump sum of approximately 4060 % of the current balance as a reasonable resolution, provided they agree in writing to report the account as Paid in Full or Settled in Full to the credit bureaus. 

I respectfully request that the CFPB review this matter and intervene to ensure my consumer rights are protected. 

Thank you for your attention to this complaint.

Company response to consumer: Closed with explanation