Consumer complaint received 2025-10-09 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Unauthorized withdrawals or charges — 
Company: The J. G. Wentworth Company
State: FL

Complaint narrative:
I have been paying JG Wentworth since XX/XX/XXXX, and I have XXXX payment of {$100.00} left, while JGW claims I owe over {$1200.00}. One of the issues is that JGW uses XXXXXXXX XXXX as an escrow account to pay the creditors, and JG Wentworth 's tracking of my escrow never seems to catch up with that balance. My escrow account at XXXXXXXX XXXX shows I have a balance of {$1400.00}, while JG Wentworth and their agents claim I only have {$520.00} in escrow, and they want me to continue making payments of {$520.00} to fulfill the money they are not accessing from escrow. I spoke with XXXX XXXX, and they confirmed my escrow amount of {$1400.00} is correct. 

This is predatory because for months, I have had to make several calls to JG Wentworth, for hours into my work time, to try to fix this. I either get the runaround, told to wait for the balances to sync, which never happens, I'm told to make calls to XXXX XXXX, who JGW assigned to be my escrow account and now makes it my job to manage them, or I'm told JGW will call back with a resolution, which either never happens and requires me to start the whole expaination over again, while one of five creditors is still not entirely paid off yet and are missing seven payments from JGW, the monthly fees continue, and JGW wants to continue to take payments of {$520.00} from my bank account. JGW keeps claiming that I owe money because there are still payments and fees remaining, which there are, but there is money in the escrow account to pay this. I am doing all the work while the agents keep repeating non-answers, half-answers, and guesses. When I want to pause payments until this gets fixed, I get pushback saying it could put my settlements in peril, all while the money to pay the final fees and creditor agreements sits in escrow. 

The total I owe to the program, with every settlement agreement, settlement fee, legal protection fees, monthly fees, and all the service charges, is {$25000.00}. 

The total I paid into the program : $ XXXX includes XXXX Payments of {$530.00} = {$16000.00} ; XXXX Payments of {$520.00} = {$1000.00} ; XXXX Payment on XX/XX/XXXX of {$8000.00}. 

What I owe : {$25000.00} - What I paid {$25000.00} = {$100.00} When I ask the agents to tally everything, they never read off the final balance, knowing that it is the final balance of {$100.00}. Instead of admitting the balance, they just tell me they have to make calls and will give me a response within 48 hours. I have been told they will respond in 48 hours several times, but I never get that call back and have to start he complaint all over again.

I am attaching the complete ledger of my account, officially created by XXXX XXXX, and an email from XXXXXXXX XXXX stating that my escrow balance with their site is current and correct. Also attached are the screenshots of the two different escrow balances on the JGW and XXXX XXXX sites, a schedule of all my payments made with their schedule IDs, the schedule of all the settlement fees, settlement agreements, monthly fees, legal fees, and service charges.

Company response to consumer: Closed with explanation