Consumer complaint received 2025-02-12 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: BARCLAYS BANK DELAWARE
State: TX

Complaint narrative:
I opened up my Barclays account to take advantage of their High Yield Savings account and had transferred {$3000.00} in two separate deposits after I had verified my external account to XXXX through their app. I had later on XX/XX/XXXX or XXXX added an external account for a joint checking account for my wife and myself. Before i was even able to access the account to confirm the second external account my access had been restricted and they required me to call them. I spoke to a customer representative on XX/XX/XXXX at around XXXX EST, to inquire about my account restriction, she kept me on the line for 45 minutes after speaking to their " bank analyst '' and said I had to provide account statements from. my external bank to confirm firstly the second external account i was trying to add and then when I asked to remove the second external account, she said oh well now we have to confirm your first external account. This made me feel like a complete criminal that they would keep asking me to provide a blood sample almost at this point. I felt like they were targeting me because of my XXXX heritage and i ended the call after requesting a call with a supervisor. After about an hour I called back again and spoek to a second company representative that read the notes of the previous call and said, " oh we can also verify your account by calling your external bank account provider ''. The call was awkward as it was answered by a rep named XXXX, the whole interaction was uncomfortable and made me feel like after i provided everything they asked, Barclays was still not convinced. I received a call shortly after at XXXX XXXX  and the XXXX, a male, answered and I let him know what happened and how i was feeling as a result. I let him know that i felt i was being targeted and that this wouldnt happen if my name wasnt so XXXX and XXXX. The manager i spoke with then had an adversarial tone and condescending, oh well you didnt add it on your wifes account so thats why you were restricted, also we do this to protect our customers. As a customer I didnt feel like they were making me feel welcomed to bank with them, they made me feel like a criminal for keeping my money with them and i have now chosen to withdraw all my funds today XX/XX/XXXX and am still waiting to see them deposited into my external XXXX  account ending in XXXX. The manager noted he was also going to write in the complaint that he was going to note the 2 agents i spoke with and himself in regards to filing a complaint. This continues to feel like I am being targeted as a result of my race, and ethnicity and not other factors. How did i go from having to try to confirm a joint account with my wife, to then having to verify an account I had already verified. They are just holding peoples money and making them feel like we committed some crime.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation