Consumer complaint received 2024-07-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: M&T BANK CORPORATION
State: MA

Complaint narrative:
On Wednesday afternoon XX/XX/XXXX at XXXXXXXX XXXX I walked into the M & T Bank XXXX XXXX XXXX in XXXX MA. The purpose of my visit was to inquire as to why I hadn't received a replacement debit card. A week prior, M & T Bank informed me that I would be receiving a new card. Upon my inquiry, I was immediately told by the teller that it was in regards to multiple fraudulent transactions on my account. When I asked follow-up questions, the teller changed her story & told me they could not give me anymore information about my account, other than that I was exited by M & T Bank . I presume that means that the bank is closing my account. She ( the teller ) also falsely told me that M & T Bank was " protecting my funds '' and that I would receive a check for the balance of the funds. I have yet to receive those funds nearly two weeks later. She was extraordinarily unprofessional when I informed her that I may assert my rights. She made a passive-aggressive bullying comment ( personally attacking/discriminating against me for being 5'5 ), " You can do whatever your little heart desires '' When I told her that I didn't appreciate her unprofessional conduct she violated my personal space & got aggressively in my face. I have yet to receive those funds nearly two weeks later. 

I was also not allowed to change the address on my account, despite my polite request the same day. 

On XX/XX/2024 @ XXXXXXXX XXXX XXXXXXXX, I called the M & T Bank Customer Service hotline and spoke to a woman named XXXX. After a brief hold, she informed me that she could not disclose any more information about the account. She informed me that she would e-mail someone internally within the bank & that within a day or two, I would receive communication from them regarding my account. When I politely asked for information about the department that she was offering to e-mail, she refused to tell me more. I have yet to receive communication from XXXX internal source. She's a liar. 

On XX/XX/2024 at XXXXXXXX XXXX  ET ; I called M & T Bank in an attempt to retrieve information about my account. I spoke to a man named XXXX. I was told that I needed to step into a branch as he could not give me anymore information. 

It is already the second week nearly the third week that I've been attempting to receive this information & the funds from my account. Yet, despite my requests, I have yet to receive a check for the balance of my account or any further information. If they want to exit me than so be it. It's one thing to accuse a customer of fraudulent activity it's another thing for a bank to commit the fraud via dishonesty & stonewalling. That is fraud by omission. They are acting in Bad Faith and possibly committing theft which is a CRIMINAL OFFENSE.

M & T Bank should fix this matter & Cease and Desist their dishonest and fraudulent behavior immediately. They can resolve this by simply mailing me a check for the balance of my account. {$1600.00} is my account balance as of the end of the day on XXXX XXXX, 2024. They can mail the check to XXXX XXXX XXXX, XXXX, MA XXXX. 

Of course, the bank wouldn't know of my change of address, since they wouldn't allow me to change my address. 

I request that M & T be held accountable for their actions. I also hereby request that M & T Bank issue me a check for the balance of the funds in my account & stop their badfaith dealings immediately. They can mail me a check for the balance of my account. {$1600.00} is my account balance as of the end of the day on XXXX XXXX, 2024. They can mail the check to XXXX XXXX XXXX, XXXX, MA XXXX. 

It is at this time that I respectfully request that the CFPB investigate this matter and seek the appropriate resolutions. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation