Consumer complaint received 2025-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: MIDFIRST BANK
State: CO

Complaint narrative:
To Whom It May Concern, I am writing to file a formal complaint against MidFirst Bank, which has subjected me to a series of deeply troubling and unethical practices that have caused significant financial and emotional harm. I am currently battling XXXX XXXX, which has made an already difficult situation even more unbearable. The following is a summary of my experience : Unjust Closure of My Claim : After I filed a legitimate claim, MidFirst Bank closed it within one business day without providing any explanation or documentation. This lack of transparency and accountability left me deeply frustrated. To my dismay, the bank later reopened the claim without my consent or involvement, further exacerbating the situation. 

Denial of Communication and Gaslighting : When I contacted customer service to seek clarification, I was met with outright denial. The representatives insisted that my claim had never been closed, which left me feeling completely gaslighted, as though my experience and concerns were of no importance to them. 

Disrespectful and Inhumane Treatment : During one phone call with a representative, who was aware the call was being recorded, I was subjected to laughter and mockery when I explained the distress I was facing, including my financial struggles and the very real threat of homelessness and frostbite. I had hoped for empathy from a professional institution, but instead, I was met with ridicule and a complete lack of compassion. 

Unnotified Account Closure : My account was closed suddenly, without any prior notice or communication from the bank. This left me unable to access the funds I desperately needed, including money to pay my rent. When I attempted to deposit cash directly into my account, I was refused, which resulted in additional fees and left me overdrawn with no means of resolving the situation. 

Discriminatory Treatment : The banks staff treated me with hostility and disdain, behavior which I believe to be discriminatory and unprofessional. This treatment has left me feeling not only financially destitute but also emotionally shattered, as if my dignity and well-being no longer matter to the institution. 

XXXX XXXX : In addition to the above, I am battling XXXX XXXX, a condition that has made dealing with this situation even more distressing. The emotional toll of this experience, combined with the physical toll of my XXXX, has left me feeling isolated and powerless. 

MidFirst Banks actions have not only caused significant financial harm but have also led to an emotional crisis. Their refusal to follow established procedures, coupled with their treatment of me as less than human, has shattered my trust in the banking system. I am seeking your intervention to investigate the matter and hold the bank accountable for its misconduct. 

I'm begging you to help me get my money back, i've attached all the information that they requested, i have recordings of getting trespassed from the bank where XXXX told me that to re open the claim i need to send them all the information needed, which took enorm efforts for me to find as i'm battling an eviction and XXXX XXXX  at the same time, the stress from that experience took a toll on me like i never imagined. 

I also received XXXX XXXX  instead of the XXXX, when i asked them they told me their was a refund, but did not want to provide me from where it came, please help me these people ruined my life. 

Thank you for your attention to this serious matter. I look forward to your assistance in resolving this issue and ensuring that no one else is subjected to such mistreatment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation