Consumer complaint received 2024-08-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CT

Complaint narrative:
This is a letter to ING after multiple attempts via phone. 

Office of the President Capital One XXXX Capital One XXXX XXXXXXXX XXXX XXXX Dear Office of the President of ING/Capital One : I am writing this letter because I have made many attempts to try and resolve an error that happened starting in XXXX XXXX XXXX XXXX XXXX 

My account for direct deposit was entered in my employer database and was off by XXXX digit. My account for direct deposit was initiated by XXXX  XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ING XXXX XXXX interest savings. The account was being used as a XXXX savings account. Something I have done in the past. 

my recent phone call on XX/XX/XXXX I phoned ING/Capital One and spoke with XXXX XXXX XXXX XXXX XXXX and I asked XXXX do I get my money that was transferred over 20+ times from XXXX XXXX XXXX 

Per Capital One they had requested the tracking number that XXXX XXXX XXXX my employer utilizes and I have provided information that ING/Capital One requested and still have no resolution? By paper or email. 

The deposits, I made were on the following dates in the following amount of {XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The caller stated that he would give me his supervisor, XXXX XXXX XXXX XXXX XXXX ( who never even confirmed my information if I didnt ask if she had the information ) as an escalated call and she stated that I should submit information again. Really? The claims were denied and I requested emails and paper letter of this information and have received no communication from anyone at Capital One. Nothing. 

I stated, I want to speak with someone, this was not going to happen and I was also told give my information in writing to : Office of the President, Capital One XXXX Capital One XXXX XXXX XXXX XXXX 






XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation