Consumer complaint received 2024-11-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Confusing or missing disclosures
Company: Synovus Bank
State: FL

Complaint narrative:
Dear Sirs/Madam, I am reporting my identity was stolen and has affected my ability to gain access to my accounts online and despite several attempts with these agencies, XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX Police Department XXXX , Etc., the result has been despicable and unsatisfactory. See details below : Case 1 : Mobile Number Mobile Number XXXX, which was hacked in XXXX, New York has consistently reappeared on my accounts as the default mobile contact number. I suspect, this is an internal job related to XXXX XXXX, which i have mention to the company on several occasion. This incident is still occurring after being resolved before. hence my conclusion that, this is an internal activity. This number is currently appearing on my XXXX, XXXX and XXXX accounts as default numbers, likewise XXXX account, bank accounts, etc. The Consumer Financial Protection Bureau ( CFPB ) was recently contacted again, ( complaint ID XXXX ) response indicated normal within 15 days, that was from XX/XX/XXXX then up to 60 days Case 2 : XXXX XXXX XXXX XXXX XXXX ( Business ) I have reported several fraudulent activities on my identity, and which have affected personal and business accounts. The business XXXX XXXX XXXX XXXX XXXX bank account was closed by the bank. i personally visited the office in Florida and the Branch Senior Service Supervisor XXXX XXXX XXXX, indicated that the bank delivered my credit cards and related material to the XXXX XXXX XXXX XXXX, XXXX, NY XXXX, which was returned. I visited the post office and was not informed that any mail was return, sometimes several times per week. 
I have both keys to the mailbox which is visited sometimes several times per week. I have included his email here as confirmation and reference. I have dated most correspondence as a method to track responses. 

Trying to open another account online has proven difficult with information inputted being changed to force a denial of the request, with even XXXX XXXX, for which both Member of the LLC have current credit card, etc accounts with XXXX XXXX. 

Case 3 : XXXX Bank - Personal Personal high interest account with XXXX  online bank, closed and funds refunded without my consent. 

Case 4 : XXXX Bank Business Informed by XXXX Bank, that they are not opening Business accounts at this time online XX/XX/XXXX, when the information online state otherwise. 

Case 5 : Hacking of Loyalty Programs My loyalty programs are hacked and points and miles earned not appropriately allocated. Recent case in point, travel from XXXX XXXX, XXXX to XXXX XXXX XXXX ( FLL ) via business class and correspondences with Copa, indicating i travel basic economy. Even when receipt is provided, the responses are not logical. 
Similarly for XXXX XXXX, where prices quoted for rooms are sometimes multiple for the same distinction, compared to what is views online with others identifying the awards program. 

Case 6 : Other Services Streaming services are continuously tampered with such as XXXX  XXXX ( XXXX ). XXXX, XXXX XXXX XXXX and XXXX. 

The XXXX account which was closed and significantly affect my credit score and report, due to fraudulent activity which was resolved by XXXX and XXXX Bank. 

XXXX and XXXX accounts, mails are diverted elsewhere and correspondences and other item deleted without my knowledge. I have use two factor authentication and other means. I know fully well that since the more professional accounts and system can be hack, it is almost futile to prevent this concentrated attack, when you are targeted as an individual. 

There are a few cases when monetary refund is due to clients of XXXX XXXX due to hacking of accounts in XXXX, I have seen online reports and request for payout but have never received any correspondence from XXXX XXXX about this refund or payout, i am a user of their services before that breach occurred which affected millions of customers. 

Case 7 : XXXX XXXX XXXX XXXX and XXXX XXXX was corrupted, when the account has been active from XXXX. I recently deleted the account due to access issue with the same XXXX number. However, a previous passport number is now showing online, indicating i need to visit a XXXX XXXX location to enter the US passport information. 
On return from XXXX XXXX, XXXX, the kiosk, did not recognized my face, the officer was able to validate my account indicating, i am listed as Jamaican, not a resident of the USA. 

Case 8 : Login.Gov The main access to these accounts were hacked and corrupted. XXXX, XXXX. 
Signup for email and text notification and not receiving any for critical services, US Passport, USCIS, etc.

Company response to consumer: Closed with explanation