Consumer complaint received 2025-08-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
To Whom It May Concern at the Consumer Financial Protection Bureau, I am filing this formal complaint against XXXX XXXX XXXX for violations of the Fair Credit Reporting Act ( FCRA ), Privacy Act of 1974, IRS rules, and securities law, in connection with the continued reporting of a charged-off auto loan that is no longer legally enforceable or verifiable. XXXX is willfully and knowingly furnishing inaccurate and misleading information to credit reporting agencies despite numerous disputes and federal protections afforded to me under law. 

Supporting Evidence from XXXX  Own SEC Filings Attached screenshots from XXXX SEC disclosures clearly demonstrate : The tradeline was securitized and sold, making XXXX no longer the rightful owner of the asset, yet they continue to report the debt as if it is owed to them. 
Their pooling and servicing agreements show the receivables were sold and converted into investment instruments, and thus can not lawfully be pursued or reported as an open debt. 
XXXX own language shows they are aware of these transfers but have not updated or corrected their credit reporting practices accordingly, violating disclosure, accuracy, and fiduciary rules under the Securities Exchange Acts of 1933 and 1934, and the Trust Indenture Act of 1939. 
They continue to reflect past due statuses and payment history post-charge-off, even though the balance is {$0.00}, creating a false narrative of monthly delinquency and damaging my creditworthiness. 

Legal Violations Incurred 15 U.S.C. 1681 ( FCRA ) : 1681e ( b ) : Duty to maintain accurate information.

1681s-2 ( a ) ( 1 ) : Knowingly reporting false data.

1681i : Failure to correct inaccurate information after notice of dispute.

1681i ( a ) ( 6 ) ( B ) ( iii ) : Refusal to disclose verification method.

12 CFR 1022.43 : Failure to block unverifiable or disputed tradelines within 4 business days.

16 CFR 313.7 : Unauthorized disclosure of nonpublic personal information without notice or opt-out.

5 U.S.C. 552a ( Privacy Act ) : Failure to safeguard consumer records and prevent dissemination of inaccurate private information.

15 U.S.C. 68026805 ( GLBA ) : Failure to maintain proper consumer privacy and disclosure controls.

IRS Publication 525 : By IRS standards, a charge-off is considered cancellation of debt and therefore taxable income. Reporting this as owed while showing {$0.00} balance misleads both the IRS and credit bureaus.

15 U.S.C. 1666b : Failure to correctly disclose payment obligations and charge-off terms violates consumer billing protections.

16 CFR 433.1433.3 ( FTC Holder Rule ) : If this debt originated from an installment contract, XXXX continued reporting after sale or assignment may violate rules requiring disclosure of consumer defenses and prohibiting deceptive collection. 

17 CFR 240.15c3-3 & Trust Indenture Act of 1939 : Securitized accounts reported as active debts contradict federal securities and disclosure laws, as the asset is no longer legally enforceable by the original lender. 

Summary of Misconduct XXXX has : Reported derogatory payment activity after the account was charged off Failed to provide verification or source documentation when disputed Continued to report a {$0.00} balance account as past due Violated SEC disclosure obligations by mischaracterizing the nature of securitized assets This conduct is deliberate, deceptive, and injurious, and demonstrates XXXX  disregard for federal consumer protections. 

Requested Relief Immediate deletion of this tradeline from Experian, XXXX, and XXXX  Written confirmation that XXXX will not reinsert the account Financial compensation of {$4500.00} for damages related to emotional distress, reputational harm, and time lost disputing an account they have no standing to report Supporting evidence from XXXX SEC filings is included in the form of annotated screenshots showing fraudulent and misleading activity in their own words. These documents prove XXXX knew or should have known they had no lawful basis to continue reporting this tradeline. 

Thank you for investigating this serious matter and protecting consumers from ongoing harm. 

Respectfully, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MO [ XXXX ] XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation