Consumer complaint received 2025-11-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: NV

Complaint narrative:
On XX/XX/XXXX, I found fraudulent charges in my Chime checking account when I noticed my balance was missing close to {$900.00}. On XX/XX/XXXX, XXXX separate transactions occurred within XXXX hours of XXXX another while I was at work. The charges originated from ticketsatwork.com and were in the amounts of {$240.00}, {$290.00} and {$340.00}. I did not notice the charges when they occurred, because I do not use Chime on my phone, only my tablet that I keep at home, so I did not see notifications in real time for these transactions. I was always worried about losing my phone and someone stealing my information. I have since added Chime to my phone after this ordeal. 
I opened my tablet on XX/XX/XXXX to check Chime.I had gone shopping on XX/XX/XXXX and wanted to check my balance. Thats when I noticed I was missing money and found fraudulent charges made XXXX separate times within XXXX hours that had occurred on XX/XX/XXXX from a company I did not recognize. 
I immediately notified Chime and submitted a claim. I then spoke with my local police department about my being a victim of a crime and they told me to file a claim with the FBI at complaint.ic3.gov because that is the procedure for an internet/online banking crime in Nevada. 
I filed a complaint there shortly after filing a claim with Chime on XX/XX/XXXX. After filing a claim with the FBI, I also located the company online where the fraud originated from ticketsatwork.com and filled out a form stating they had committed fraud and I was reporting it and had reported it to Chime. 
I do have a receipt of my contact to them, but nothing else as I had to submit a form on their website page which wouldnt save. I received an automated reply showing I contacted ticketsatwork.com on XX/XX/XXXX. 
I then canceled my debit card and ordered a new one since the fraud shows it was committed using my debit card number. I also filed a complaint with the XXXX XXXX XXXX in Florida after researching the XXXX owner for ticketsatwork.com, which is a Florida based company. They responded by telling me to report it to my bank or debit card holder. I have the receipts and proof of the filing with FBI website, a screenshot showing I did contact ticketsatwork on XX/XX/XXXX and I have the receipt and proof of my report to the XXXX in Florida. On XX/XX/XXXX I received notice that my claim was denied from Chime. I called Chime as soon as I got off of work completely distraught as not only have I been victimized, now Chime isnt protecting the theft. I let Chime know that I now had additional reports to support my claim and asked for it to be re-opened so I could submit that information. I have never purchased anything from ticketsatwork. I knew nothing about them until I saw their name in my account under charges I did not make. The agents that assisted me blocked this company from ever accessing my account in the future, which gave me some relief, but I am overwhelmed at the loss of almost {$900.00}. 
I submitted my proof of filing a report with the FBI, my proof of contacting the company XXXX I changed my Chime password, canceled my debit card and ordered a new one. On XX/XX/XXXX at XXXX pm Chime notified me to tell me there are " no issues '' and they will not be refunding me any money. I don't even know what product was purchased with the money that was stolen from me. I don't know how the theft was done. Since I discovered the fraud, I have been trying to prove my case and Chime denied my claim twice. I have never purchased anything from the company ticketsatwork. I can prove I was at work when I was fraudulently charged. The pattern of XXXX charges in a row from a company I have never used at a time of day I dont typically spend money, should have been flagged by Chime. I have been with Chime for over 5 years. This is my first time dealing with this Chime wont help me, I only hope you can.

Company response to consumer: Closed with explanation