Consumer complaint received 2026-02-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: MS

Complaint narrative:
CFPB Complaint Narrative Company : Synchrony Bank Product : Credit Card Issue : Account Closure / Improper Risk Assessment On or about XX/XX/year>, Synchrony Bank closed XXXX of my credit card accounts, citing activity on account shows a high risk of failure to pay. I formally dispute this assessment. Based on my long-term credit history and documented financial activity, I believe the closures were based on an incomplete or misinterpreted review of recent transactions rather than an objective evaluation of my overall creditworthiness. 

I have maintained an excellent payment history with Synchrony Bank and all other creditors. I have not been late on any credit card payment in over XXXX years. I do not carry revolving balances and routinely pay each statement in full as soon as charges post. My overall credit utilization has consistently remained under XXXX percent. There is no history of missed payments, elevated balances, or other indicators typically associated with repayment risk. 

Shortly before the closures, I obtained a {$5000.00} personal loan from XXXX solely to satisfy an outstanding federal tax obligation. The lender required a minimum loan amount of {$5000.00}, although I did not require the full amount. Within days of receiving the funds, I made an immediate {$2500.00} principal reduction payment. The remaining funds were used to pay the IRS, and an additional {$500.00} was paid from my personal bank account toward the same obligation. The loan proceeds were not used for discretionary spending and do not reflect financial distress or an inability to meet obligations. 

I am self-employed but contract through a single company and have earned stable, consistent income for several years, approximately {$52000.00} annually. I have enclosed documentation demonstrating recurring income deposits over an extended period. My financial profile does not support a designation of high risk of failure to pay. 

The closure of these XXXX accounts removed approximately {$50000.00} of available credit from a total of approximately {$90000.00}. This materially increased my utilization ratio and negatively impacted my credit score despite no change in my spending or payment behavior. The resulting credit harm appears disproportionate to the activity cited. 

On XX/XX/year>, I mailed a formal written appeal with supporting documentation to Synchrony Bank via certified mail. USPS tracking indicates the letter was forwarded internally within the companys mail system. As of the date of this complaint, final delivery has not yet been confirmed. 

I respectfully request the following : A full reconsideration review of the account closures based on my complete credit history and documented financial activity. 

A clear explanation of the specific factors used to determine that I presented a high risk of failure to pay. 

Reinstatement of the closed accounts if no objective, documented risk factors are present. 

I am willing to provide any additional documentation necessary to facilitate a fair and thorough review.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation