Consumer complaint received 2024-05-01 00:00:00
Product: Debt collection — Payday loan debt
Issue: Communication tactics — Frequent or repeated calls
Company: Nationwide Capital Services, LLC
State: TX

Complaint narrative:
I have been receiving too many phone calls from Structured Settlement. I've started tracking the calls specifically for this complaint. They reached out to me at the beginning of XXXX by calling my cell phone. I was at work and didn't answer. They immediatelycalled my job and XXXX left a message. I called right back and was told XXXX had gone on break. They were calling to collect on a debt ( debt from a creditor I have done business with ). I made payment arrangements at that time. At the end of the day, I checked my call log and saw they'd called me 5 times on my cell and twice at work. I immediately thought it was a scam. I blocked my card and did a little research. Most consumers have had harassing and threateningcalls from Structured Settlement. 

I asked for a statement via mail or email. Anything in writing to indicate who they were, who the debt was for, and the amount. They kept trying to talk over me and give me the info on the phone. I asked for a statementin writing in order to continue. They have made numerous attempts to charge the card I provided them without giving me the written information I've asked for. 

The harassment started at XXXX on XX/XX/year>. I have received 35 phone calls between then and noon today ( XX/XX/year> ). Most of the calls are to my cell but a nice portion of them are at my job. They've also left me 14 voicemails during this time. Most of the time, it's XXXX. Two times, it was someone named XXXX. 

Today, I called them to reiterate that I need something in writing. XXXX wasn't available even though I'd just missed her call. I spoke to someone named XXXX. XXXX was very rude. Even though I've had agents over talk me, none of them were hostile like XXXX. I told him the best way to communicate with me is via email. XXXX said they can not communicate with me via email. I told him I need a letter or email from them to continue. XXXX continuously ignored my request and kept talking over me. I asked them to stop calling my job. If they can not communicate via email, my cell is the only way they'll be able to reach me. XXXX acknowledged that they'd stop calling my job. We went back to " arguing '' over a paper statement. I advised him I never received anything with my balance or the company information. He tried to provide this by phone again. I told him I needed it in writing. He confirmed my email address and then disconnected the call. 

I need these calls to stop until I get a written statement about this collection account. On Wednesday, XX/XX/year>, they called me 11 times and left 4 voicemails on my cell and at my job. The more they call and the more people I speak to who dodge giving me something in writing, the more I believe this is a scam. I have never experienced behavior like this from a debt collector. I am submitting this complaint to multiple agencies for assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation