Consumer complaint received 2026-01-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
This case is a consecuence of the previous complaint # XXXX, date XX/XX/XXXX. 

My checking account had an SCAM on XXXX, XXXX. My account was an alarm and it was blocked on XX/XX/XXXX at the same time my credicard was blocked the same day. From that day couldnt longer use my checking account or my credicard. 
do The last time that i use my credicard was on XX/XX/XXXX for {$54.00} on XXXX but the purchase was returned and the same mount was acredit to my credicard. It was the ONLY debt pending to my credicard. 

But happened, Well Fargo transferred {$1700.00} to my checking account on XXXX when my account had an alarm and was under investigation : but worst it was done without my authorization. 

When I saw this transference on my statment, I called Wells Fargo to return the transferred mount and to advise dont do it again without my autohization, and the return was done. 

Following, I did a second claim for my SCAM case ( XXXX ), also in the XXXX XXXX XXXXXXXX XXXX XXXX # XXXX, XXXX XXXX ) also , on the FBI, because this is a organized crime case. 

But what happened, althought my account and credicard were blocked, on XXXX Well Fargo did a second transference for {$1700.00} to my blocked account. So, it has no sense, because for what reason Wells Fargo did it again whithout my authorization and knowing my account is bloked and under investigation. I sent to Wells Fargo a documentation that the bank requested to me. I went to the XXXX XXXX - XXXX Wells Fargo Office, with help of an agent I sent the required documentation by fax. 

The first time when Wells Fargo transffered the mount XXXX, I called Wells Fargo to do the claim and request the roll back of that XXXX. Wells Fargo did give apologies and only will do it agai if I required to them. 

After this situation, I received a text message, emails and calls from Well Fargo telling me that I had a debt for {$160.00}. I called Wells Fargo again claming them because I have not debt with Wells Fargo. I lost all my money due the SCAM because some working inside of the bank with another person ( XXXX XXXX, phone number XXXX ) outside of the bank togheter they pulled off the SCAM. 

But, suddenly, i couldnt see the credicard staments any more... the credicard information disappeared from the online web page. Only, the checking account appears but until XXXX. 

The point is not only a lost all my money, the bank transferred two times {$1700.00} without authorization, account and credicard were blocked from XX/XX/XXXX and to make matters worse when I called Wells Fargo today ( case # XXXX ) to do the claim this situation, Credicard department told me I have to pay no {$160.00}, now, I have to pay {$380.00}.... What is this? Why this abuse on the part of the bank?

I want Well Fargo removing the debt of {$380.00}, first because i lost all my money and second because I didnt authorized the trasnference of {$1700.00}. 

Another ticket for this case on Wells Fargo is : XXXX. 

The problem with Wells Fargo is the missing communiation between the differents deparments. Each department works like they are an isole bank without relation with another deparments. It was an evidence today, really no today, everytime during this case. I called one deparment and this deparment transfered me to another department and this deparment did give a number to call another deparment becasue they cant check any related information.

Also, yestarday at the evening, I received a Well Fargo response for the case # XXXX. They said after the investigation ( regarding you reported a charge for {$160.00} dated XXXX XXXX. After the review, we found no record of any transaction matching that amount. Did you see, months after my case was under investigation for the debt of {$160.00} and suddenly now, the bank said I have a debt for {$380.00}. Really, this is a disrespect. 

The XXXXXXXX XXXX XXXX continues working with this case. 

I require very kindly, please chech my situation, i had an SCAM, Iost all my money, Well Fargo did i no authorized transferences and if you see my records with this bank during almost eight ( 8 ) years I never had any bad situation or missing pay.

Even more, when the bank the detected the SCAM the firts time and an alarm was put it on my account, they could have avoidded the lost of all my money and this terrible situation.

Thank in advance for your help.

Blessings

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation