Consumer complaint received 2025-10-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: CO

Complaint narrative:
I have very good credit and zero debt. I am extremely proud of this. As a result, I check all XXXX  of my credit scores/reports almost daily. Yesterday, when I logged into my XXXX  account, I saw my credit score had dropped dramatically. When I looked into it further, I discovered that a collections report had been filed by Credence Resource Management in the amount of {$690.00} for XXXX. I knew immediately that this was incorrect, so I called the number listed. Before I barely said anything, I was transferred to XXXX different people. I finally landed on a " supervisor ''. This was the rudest, most unprofessional person I have ever spoken to on the phone. The man refused to let me speak. He never asked me any verification questions to find out who I was. Everything seemed to be traced to the number I was calling from. Every time I tried to say something, he would speak over me. This went on for five to ten minutes. When I was finally able to get him to allow me to speak, I accidentally fed him some information about my history with XXXX out of frustration. He then proceeded to create a story around this information. I didn't give him the entire truth though. While I said that I cancelled my account with XXXX in XXXXXXXX XXXX XXXX, the truth is that I actually just changed phone numbers with them and am still a customer. I just switched to a cheaper plan, and changed from my old XXXX  number to my new XXXX  number. He did not know this, and made a claim the my collections were based on the number I was calling from. This is not possible as I did not have this number at the time and as I have continued to be a XXXX  customer. All of my phone bills are paid off and up-to-date. He then mentioned the address he has attached to the collection. It was my parent 's address. I have never used my parent 's address for my cell phone account. Even if I had, my parents still live there, and my XXXX old mom gives me any mail addressed to me that she receives. This typically includes credit card ads, junk mail, and some alumni stuff from the college I graduated from. Before this " collection '' appeared on my credit report, I never once received a phone call, email ( I've had the same email address for about XXXX years, or so ), or letter mentioning anything about any money owed. This whole company is a scam. The man kept telling me that he would cut my debt down to {$400.00} if I was able to pay immediately. I kept refusing as I do not owe any money. Nothing about this was business-like or legitimate. I believe this is a scam based out of XXXX, as everyone who spoke to me had an XXXX accent, and the " supervisor 's accent was so thick, I could barely understand a word he said. I know that many XXXX people are employed in call centers, but besides the fact that it would be impossible for me to owe XXXX any money, nothing about how these people behaved was professional in even the slightest. I was so thrown off and upset by the whole encounter. I felt threatened and violated. I looked the company up after I hung up. Through my research, I found that many people had been through exactly what I had been through, quite a few had never even done business with XXXX XXXX This fraudulent " collections company '' is terrorizing innocent people and attempting to trick them out of paying large sums of money they do not owe. I do hope they are investigated and shut down. Scams like this are so terrifyingly dangerous. Innocent people are at risk. I wouldn't have even known that they damaged my credit with this fraud if I wasn't so diligent about checking my credit reports almost daily. How many others are being affected by this and don't even know?

Company response to consumer: Closed with non-monetary relief