Consumer complaint received 2025-07-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Formal CFPB Complaint Complainant : XXXX XXXX Subject : XXXX XXXX Material FCRA Violation and False Charge-Off Reporting Post-Full Payoff Impacted Bureau : Experian Creditor : XXXX XXXX XXXX XXXX Account Ending XXXX XXXX XXXXXXXX Legal Summary : This complaint involves improper and misleading credit reporting by XXXX XXXX XXXX XXXX fully satisfied auto loan. The furnisher has reported a charge-off after accepting full payment and closing the account, a clear violation of the Fair Credit Reporting Act ( FCRA ) and Metro 2 credit reporting guidelines.

The current tradeline reflects a charge-off amount that exceeds the actual contractual balance, and a second charge-off appears to have been applied post-payment, without any notice or legal basis. 

This conduct violates : FCRA 623 ( a ) ( 1 ) ( A ) : Prohibits furnishing information known to be inaccurate FCRA 623 ( a ) ( 2 ) : Requires prompt updating of previously furnished information FCRA 623 ( b ) : Requires proper reinvestigation and correction or deletion upon dispute FCRA 611 ( a ) ( 5 ) : Mandates deletion of unverifiable or inaccurate data FCRA 607 ( b ) : Requires maximum possible accuracy from consumer reporting agencies Metro 2 Credit Reporting Resource Guide ( CRRG ) : Governs post-payoff coding and prohibits duplicate derogatory reporting Statement of Facts : On XX/XX/year>, XXXX XXXX accepted a payment of {$27000.00} via their online portal, representing the full payoff balance. 
On XX/XX/year>, the funds cleared from the XXXX XXXX  XXXX XXXX account. 
On XX/XX/year>, XXXX XXXX issued a formal payoff confirmation letter confirming the account was paid in full and closed. 
No additional bills, notifications of balance, or settlement discussions occurred after this date. 

However, Experian currently reports the account as : XXXX. Closed. {$27000.00} written off. 

This representation is materially false. The {$27000.00} figure exceeds the original payoff amount. XXXX XXXX has not produced any documentation justifying this additional amount. There is no delinquency, no post-closure obligation, and no contractual basis for a second charge-off. 

Furthermore, the consumer engaged in direct communication with a XXXX XXXX executivXXXX regarding the account, and was informed that the consumer may be entitled to a refund for an overpayment not a further debt. 

Instead of refunding the overage, XXXX XXXX reported a second charge-off, falsely inflating the derogatory nature of the tradeline. 



Legal Violations : XXXX. Improper Duplicate Charge-Off Reporting : Metro 2 prohibits post-payment charge-off codes on an account that has been paid in full and closed. 
XXXX. Failure to Correct Inaccurate Reporting : FCRA 623 ( a ) ( XXXX ) requires furnishers to promptly correct previously furnished data. XXXX XXXX has failed to update the tradeline to reflect a {$0.00} balance and remove false charge-off language. 
XXXX. Reinvestigation Failure Under 1681s-2 ( b ) : Upon dispute, XXXX XXXX did not conduct a reasonable reinvestigation nor supply any evidence to validate the false charge-off. 
XXXX. CRA Inaccuracy Under 1681e ( b ) : Experian, by continuing to publish inaccurate data despite notice and documentation, has failed to ensure the maximum possible accuracy of the consumer report. 

Timelines : On XX/XX/year>, XXXX XXXX accepted a full payoff in the amount of {$27000.00}, as reflected in the official payment confirmation receipt. 
The payment cleared on XX/XX/year>, as evidenced by the corresponding XXXX  XXXX XXXX transaction record. 
On XX/XX/year>, XXXX XXXX issued a payoff confirmation letter stating the account was paid in full and closed. 
On XX/XX/year>, XXXX XXXX also formally released the lien on the vehicle and executed a Certificate of Title Release with the State of Georgia affirming that no financial interest remained. 
At no point after this payment did XXXX XXXX provide any valid accounting, statement of additional charges, or legal basis for an outstanding debt. 
Despite this, XXXX XXXX furnished Experian with an inaccurate post-payment charge-off entry of {$27000.00}, which exceeds the paid balance and contradicts all other documentation till this current date as shown on credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation