Consumer complaint received 2025-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Wells Fargo seems to be most customer unfriendly bank according to me. 
Rather than addressing the core issue at hand, Wells Fargo is working on divisive tactics like - it's been raised by my son- so let 's discard it with the reason- we have to keep the account confidential. Shame on you Wells Fargo-the way you address the issues. 
Shame on you how you treat XXXXXXXX XXXX people. 

I went to XXXXXXXX XXXX XXXXXXXX XXXX XXXX TX. While I was having my son, in XXXX XXXX  I asked one of the employees, how to deposit XXXX XXXX into my account? she said that cashier will help and pointed towards the queue. It was almost 45 minutes wait time in the queue. I am XXXX and XXXX and can not be in this kind of sitting position for so long. When I reached at the front at our chance - talked to the cashier. She was XXXXXXXX XXXX lady who can not identify the currency after Bank account verification ( checking passport etc... ) I helped her and stated that this is XXXXXXXX XXXX and told her the count and how much approximately it will be in USD. She took a while ( around 5 minutes ) and then stated that they can not take XXXXXXXX XXXX 

I said- really? But I heard that Wells fargo branch one can deposit foreign currency and the bank employee also asked her to deposit her. She ask us to wait and after XXXX minutes XXXX XXXX came there. He was quite rude and simply told us that we don't take XXXX currency and only take certain other foreign currency like XXXX, XXXX etc... the way he was stating- it was bit demeaning to XXXX as if this largest country doesn't even exist. I said - can i have that list and speak to the manager. XXXX said - he can not give me that list and I am holding the line. 

I politely responded that i am not here for any argument and it's almost 1 hour - so I just want to clarify with somebody higher up. He went angrily and we were totally ignored. After 10 minutes, Cashier moved to a different window and started serving other customers. I felt really felt quite ignored and after some time reached another employee and ask - is the branch manager available and can I talk to her. This lady was with another customer and said yes, she can inform. 

While we were waiting there to meet Branch manager- it seems this XXXX guy called the cops on us. XXXX XXXX ( XXXX # XXXX ) came in and stated that if bank is asking you to leave you must leave. I simply said that we are not disturbing anything out here and simply waiting to meet the Branch manager. 

Then XXXX XXXX came in and stated something ( which i can not even hear ). During this time, Branch manager came in and told that Wells fargo don't accept XXXX currency. None of them told us - can we deposit it elsewhere and our entire 1 hr. 15 minutes is wasted and we got this kind of treatment. 

Do you treat - XXXX XXXX like this? I never asked Wells fargo to be under staffed- out of XXXX counters - only XXXX working ... if your staff and XXXX guy is so overwhelmed -that is your problem and you created it. Such a bad experience.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation