Consumer complaint received 2025-08-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: MO

Complaint narrative:
Order Date : XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX I placed an order for a XXXX attachment on XX/XX/XXXX at XXXX I used my Chase Visa to place the order for {$230.00}. I placed a separate order through XXXX, which apparently has the same parent company as XXXX. They mixed up the XXXX numbers and did not actually ship my order from XXXXXXXX XXXX XXXX attachment. They shipped and separately charged me for a camping toilet, which is the item seen in the delivery photo provided by XXXX. My order for the toilet on XXXX and my order for XXXX XXXX  attachment at XXXX  XXXX completely separate websites and orders, share the same XXXX number. The company fraudulently updated this in the last month at some point because originally it was showing a different number. I've contacted XXXX  and they said they would file a lost package report with XXXX. This was a month ago now. A couple weeks ago I left a review on XXXX and XXXX responding, saying that they are just now submitting the XXXX report and it will be resolved and refunded within 2-3 business days. It has been over 2 weeks since that. I submitted a dispute with my credit card company ( Chase Visa ) and they have been impossible to deal with. The form to upload supporting documents on their website is broken and I keep just getting the same generic email responses that offer no solution, so they denied my dispute because XXXX lied to them and provided fraudulent XXXX slips that did not actually pertain to the item I ordered. They glossed over it and didn't follow up and denied the claim despite it being very obvious there is an issue. I've contacted Chase Visa about the dispute at least 4 times and have been offered no constructive solution to this issue. I am really frustrated and not sure what to do anymore, all I want is my refund for the item they never shipped. It's difficult because XXXX seems to lie directly to my credit card company and myself. I know they understand the issue now and they are at fault. They are trying to blame XXXX but I am certain it's an error on their end and probably why the XXXX claim they submitted has not lead to my refund yet. I have all supporting emails for both orders and can provide a link to the XXXX  review/reply, but if you search for the company there you will see my review with order number included. Please let me know if there are any supporting documents I can provide. I do greatly appreciate your assistance in helping me resolve this matter. 
XXXX is the XXXX tracking number that XXXX provided for the bajarack attachment, and it is also the same number that XXXX provided for the camping toilet i ordered ( which actually was delivered ). If you view that fedex number you can see the delivery photo and it is clearly just a camping toilet. Please help me hold this fraudulent company accountable. Thanks. 

On the photos I've provided you can see the same tracking number is used for both orders but only XXXX item is in the XXXX photo. Also, I provided a screenshot of the XXXX  shipment facts, which includes the weight of the item. This also proves they only sent the camping toilet, as the weight is far less than the XXXX Attachment. Thanks Thank you.

Company response to consumer: Closed with monetary relief