Consumer complaint received 2025-07-10 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: John C. Heath, Attorney at Law, PLLC
State: CT

Complaint narrative:
This is my second time putting in a complaint, I received this statement from them on XX/XX/XXXX after I put in the complaint about them. 


Dear XXXX, Thank you for your patience. Your request has been received and processed. Your check will be reissued to your updated address in the next reissue run. Please be advised that reissues are sent in approved, scheduled runs, likely to take place once every two months. We can not provide an exact date for the next reissue run ; however, we estimate it will take place in XXXX. 

Regards, XXXX XXXX Matter Administrator c/o XXXX XXXX XXXX I called on XX/XX/XXXX to follow up and was informed that a check has not been issued as of yet and I have to wait another 6 to 8 weeks and then maybe I will receive a check, and I put in the check request on XXXX XXXX. It is essential that the CFPB holds XXXX XXXX Repair accountable for its ongoing pattern of deceptive and unethical business practices. As a company that claims to support consumers in repairing their credit and improving financial stability, XXXX XXXX has a responsibility to act with transparency, integrity, and professionalism. Instead, they have consistently demonstrated the opposite. 

Consumers rely on businesses like XXXX XXXX during financially vulnerable periods. When those companies exploit that trust by making false promises, delaying rightful refunds, failing to communicate clearly, or using manipulative tactics, they deepen the harm rather than provide help. These are not isolated incidents the repeated complaints and inaction suggest a systemic issue that directly violates consumer protection standards. 

Allowing XXXX XXXX to continue operating without consequences sends the message that predatory behavior toward consumers is acceptable. The CFPB exists to protect the public from exactly this kind of exploitation. Accountability is not just about correcting past wrongs its about preventing future harm. Investigating and addressing these violations will help restore consumer trust and set a precedent that companies must follow fair, lawful, and ethical business practices. 

Consumers deserve justice, clarity, and fair treatment especially when they are doing everything right. CFPB must act now to stop the ongoing damage XXXX XXXX  is causing to countless individuals and families. Please stop allowing them to continue to abuse people emotionally and send them their checks, its the consumers just due, however they continue to allow them to make excuses and state they are overwhelmed with all the checks they have to send out. It has been 2 months since I put in my request and they are still telling me I have another 6 to 8 weeks and CFPB is the ones that are over The distribution of checks. This screams FRAUD and why be an agency that we trust when you are working against us as well, this type of unethical business practices must STOP, immediately!!!!

Company response to consumer: Closed with explanation