Consumer complaint received 2025-10-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Improper use of your report — Reporting company used your report improperly
Company: Atlanticus Services Corporation
State: FL

Complaint narrative:
I am following up on CFPB Case regarding XXXX Credit Card ( XXXX XXXX XXXX XXXX XXXX XXXX response did not satisfy their obligations under the Fair Credit Reporting Act ( FCRA ). 

The companys own reporting shows the account as closed, yet they continue to report new late payments and delinquencies after the closure date. This is factually and legally impossible. Once an account is closed, no additional payments can become late, and no new delinquency data can be furnished. Aspires reporting therefore constitutes the furnishing of false and misleading credit information in violation of : FCRA 623 ( a ) ( 1 ) ( A ) 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) FCRA 607 ( b ) 15 U.S.C. 1681e ( b ) FDCPA 807 ( 2 ) ( A ) 15 U.S.C. 1692e ( 2 ) ( A ) FDCPA 807 ( 8 ) 15 U.S.C. 1692e ( 8 ) XXXX written reply merely restated internal policy and did not provide verified documentation proving that a payment was due after the closure date. This failure violates FCRA 623 ( b ) and 611 ( a ) ( 1 ) ( A ), which require a reasonable reinvestigation and verification of accuracy. 

I request that the CFPB compel XXXX XXXX XXXX XXXX XXXX XXXX  ) to : XXXX. Provide documented evidence that any payment was legally due after the account closure date, or XXXX. Delete the inaccurate tradeline entirely from all consumer reporting agencies under FCRA 611 ( a ) ( 5 ) ( A ) for unverifiable information. 

Aspires continued reporting of delinquencies on a closed account demonstrates willful non-compliance with the FCRA and FDCPA and has negatively affected my credit standing. I request immediate corrective action. 

XXXX Credit Card ( The Bank XXXX Missouri ) is willfully reporting false and misleading information regarding my closed credit card account. Despite the account being marked closed, XXXX has continued to report late and delinquent payments after the closure date, which is factually and legally impossible under the Fair Credit Reporting Act ( FCRA ). 

Aspires conduct has caused significant harm to my credit profile and financial reputation. The company also failed to provide verified documentation when challenged, failed to conduct a reasonable reinvestigation, and continues to furnish inaccurate data to consumer reporting agencies, including Experian, TransUnion, and XXXX XXXX. 



Detailed Description XXXX. Account XXXX XXXX reported my credit card account as closed on or around XX/XX/year>. 
After the account was closed, XXXX continued to furnish updates marking the account late, past due, or over limit. 
These updates contradict the accounts closed status and create a false appearance of ongoing delinquency. 
XXXX. No XXXX XXXX XXXX Exists Once an account is closed, there can be no new payments due or late. 
XXXX has not provided any valid billing statements, notices, or other documentation showing that a lawful debt existed after the closure date. 
Reporting a post-closure late payment constitutes the reporting of false information. 
XXXX. Failure to Reinvestigate and Provide Proof In response to my prior CFPB complaint, XXXX sent a generic policy statement claiming their reporting was accurate, but did not include any verification evidence ( e.g., billing records, payment notices, or proof of amount owed after closure ). 
This is a direct violation of FCRA XXXX ( b ), which requires a reasonable reinvestigation and verified documentation. 
Aspires failure to produce supporting records shows noncompliance and willful neglect of consumer rights. 
XXXX. Violation of My Dispute Rights Aspires letter admits they were aware of my dispute but continued to report the account as delinquent without clearly marking it in dispute with the credit bureaus. 
This violates FDCPA XXXX ( XXXX ) ( XXXX XXXX. XXXX ( XXXX ) ) and FCRA XXXX ( a ) ( XXXX ), which require furnishers to communicate disputes accurately to consumer reporting agencies. 
XXXX. Ongoing Harm and XXXX XXXX XXXX Experian continues to display late payments and potentially negative indicators linked to this account. 
These false reports have lowered my XXXX XXXX, triggered account denials, and caused reputational harm. 
The continued furnishing of unverifiable, inaccurate information has compounded the damage to my creditworthiness. 



Laws Violated XXXX ( The Bank XXXX Missouri ) has violated multiple provisions of federal consumer protection laws, including : Fair Credit Reporting Act ( FCRA ) XXXX ( a ) ( XXXX ) ( A ) Furnishing information known or reasonably believed to be inaccurate. 
XXXX ( b ) Failure to conduct a reasonable reinvestigation of disputed information. 
XXXX ( b ) Failure to follow reasonable procedures to assure maximum possible accuracy. 
XXXX ( a ) ( XXXX ) ( A ) Failure to delete unverifiable information after dispute. 

Fair Debt Collection Practices Act ( FDCPA ) XXXX ( XXXX ) ( A ) False representation of the character, amount, or legal status of a debt. 
XXXX ( XXXX ) Communicating credit information known to be false or failing to report that a debt is disputed. 
XXXX Use of unfair or unconscionable means to collect or report debt.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation