Consumer complaint received 2026-02-24 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Funds not received from closed account
Company: U.S. BANCORP
State: MO

Complaint narrative:
I APPLIED FOR, AND WAS APPROVED, FOR A BANK ACCONT WITH US BANK. THIS NEW BANK ACCOUNT OPENED BOTH A CHECKING AND SAVINGS ACCOUNT FOR ME. I PROCEEDED TO FUND THE ACCOUNT ACCORDINGLY. I USED TO BE A US BANK EMPLOYEE & ACCOUNT HOLDER ( CUSTOMER ) WITH THEM IN XXXX, BUT I CLOSED THE ACCOUNT BECAUSE I DIDNT USE IT/WASNT WORKING THERE ANYMORE BUT LEFT ON VERY GOOD TERMS AND THE ACCOUNT WAS NOT WITHDRAWN OR XXXX IT WAS MY OWN REQUEST SO I THINK THEM APPROVING THIS WAS LIKE " REOPENING '' THAT MY ACCOUNT PROFILE SHOWED A VERY VERY OLD ADDRESS AS MY PRIMARY ACCOUNT ADDRESS WHIHC WAS NOT WHAT I HAD PROVIDED WHEN I APPLIED FOR AND OPENED THE ACCOUNT A FEW MOMENTS PRIOR TO LOGGING INTO THE NEW ACCOUNTS ; I ATTEMPTED TO MAKE CHANGES TO FIX ALL OF THIS INCORRECT STUFF I WAS SEEING ; THIS CAUSED SOME KIND OF ALERTS THAT BLOCKED ME FROM BEING ABLE TO MAKE CHANGES UNLESS I CALLED IN. I CALLED IN, AND SHE UPDATED MY INFO. I PROCEEDED TO * FUND BOTH OF THESE ACCONUTS USING MONEY FROM MY OTHER BANK ACCOUNT * I PUT {$600.00} IN SAVINGS, {$600.00} IN CHECKING. AGAIN THIS WAS AN EXTERNAL TRANSFER FROM MY OWN PERSONAL VERIFIED CHECKING ACCOUNT WITH XXXX BANK. THIS TRANSFER TOOK A VERY LONG TIME EVEN THOUGH THEY TOOK THE MONEY OUT OF MY UMB ACCOUNT THE SAME DAY AS THE REQUEST BUT THERE WAS A TRANSFER HOLD ON THESE AMOUNTS FOR 12 DAYS JUST BECAUSE I WAS A NEW CUSTOMER ( AND VERIFIED THE ACCOUNT THROUGH THEIR SYSTEM ) I SET UP SERVICES SO I COULD USE XXXX, AND I USED XXXX TO SEND A PAYMENT OF {$270.00} TO A ROOMMATE FOR A UTILITY PAYMENT. THIS WAS ALL VERIFIED ACTIVITY AND NOTHING WAS SUSPICIOUS IN REGARDS TO THE DEPOSITS I WAS MAKING AND THE OVERALL ACTIVITY ON THIS BANK ACCOUNT. I THEN NOTICED THAT AN ERROR CODE ON MY USBANK.COM ONLINE BANKING PAGE THAT APPEARED WHEN I TRIED TO MAKE A TRANSFER ; I CALLED XXXX XXXX PER IT ADVISING ME TO. I WAS THEN ADVISED MY ACCOUNT WAS BEING CLOSED AS IT WAS FLAGGED BY UNDERWRITING BUT THEY COULD NOT GIVE A REASON WHY BUT THAT I WAS GOING TO GET A LETTER IN THE MAIL - ISSUED SOON- AND THE PROCESS OF MY ACCOUNT GETTING CLOSED WAS GOING TO BE COMPLETED THEY WERE CLOSING THE ACCOUNT. THEY TOLD ME THIS DESPITE NOTHING APPEARING TO INDICATE IT BEING CLOSED IN MY ONLINE BANKING! AND I WAS TOLD THAT I WAS GOING TO * SOON * RECEIVE A CASHIERS CHECK FOR THE MONEY REMIANING IN MY ACCOUNT WHICH IS {$370.00} IN SAVINGS, {$600.00} IN CHECKING. THIS HAPPENED ON XX/XX/XXXX. IT'S XX/XX/XXXX AND I HAVE NOT RECEIVED A LETTER IN THE MAIL. IVE NOT RECEIVED A NOTICE FROM US BANK OR ANYTHING WHATSOEVER -- - EXCEPT THEY SENT ME THE DEBIT CARD TO ACTIVATE MY ACCOUNT WITH INSTEAD! I CALL AND THEY DOWNRIGHT R E F U S E TO HELP ME. I GO INTO A BRANCH AND THEY CONSTANTLY TELL ME " THE ACCOUNT IS IN THE PROCESS OF BEING CLOSED BUT THEY CAN NOT TELL US WHY '' AND I SAID THAT IT SHOULD BE CLOSED BY NOW! LET ME CLOSE IT MYSELF! THEY REFUSE TO! MY FUNDS ARE LITERALLY INACCESSIBLE TO ME INDEFINITELY BECAUSE I AM SERIOUS WHEN I SAY THEY ARE NOT DOING SOMETHING RIGHT ON THEIR END. THEY ARE NOT GOING TO CLOSE IT ITS GOING TO XXXX IN THIS LIMBO STATUS FOREVER AND THEY ARE GOING TO CONSTANTLY USE THE SAME NEUTRAL EXCUSES THAT I " WILL HAVE TO WAIT TO HEAR FROM THEM BUT SOMETIMES THIS PROCESS WILL TAKE MONTHS ... AND YES WE CAN FREEZE YOUR MONEY IF WE DECIDE TO CLOSE YOUR ACCOUNT ITS IN YOUR DEPOSIT AGREEMENT. WE DONT NEED TO PROVIDE ANY INFORMATION OTHERWISE. '' I CALL AND THEY WILL HANG UP ON ME. ITS EXTREMELY CRUEL AT THIS POINT. THEY ARE ABLE TO VERIFY MY IDENTITY ; THIS IS NOT A FRAUDULENT SITUATION THOUGH THEY HAVE VERIFIED MULTIPLE FORMS OF ID AND ALSO CHOSE TO APPROVE ME INITIALLY SO THIS IS NOT ABOUT PROTECTING ME OR PUTTING THEM AT ANY RISK JUST BY LETTING ME CLOSE THE ACCOUNT AS THEY CLEARLY WANT TO DO BUT I WANT TO JUST DO IT IN PERSON AT A BRANCH

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation