Consumer complaint received 2025-12-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: FIFTH THIRD FINANCIAL CORPORATION
State: OH

Complaint narrative:
Decembeer XXXXXXXX XXXX XXXX  SUBJECT : COMPLAINT REGARDING 5/3 BANK ACCOUNT CLOSURE FUND ISSUES, AND THREATING ACTS XXXX XXXX XXXX  Hello, I am writing to formally submit a complaint against 5/3 Bank concerning the unexpected closure of my account and the unresolved issues regarding my funds. 
On XX/XX/2025 I deposited a cashier 's check in the amount of {$200000.00}. On XX/XX/XXXX I was notified by mail that my account was closed due to alleged " suspicious activity. I have never received anything like this and while I appreciate the need for vigilance in preventing fraud, I am greatly concerned about the lack of communication from the bank and the inadequate handling of my situation. What suspicious activity? 
I Especially needed the money at this time to help pay for XXXXXXXX XXXX XXXX and many medications. There I stood in the lobby, awkward, XXXX XXXX  and feeling awful. I was so XXXX and these employees were trying to intimidate me and wanted me to tell them information I had no way of knowing. 

As of today XXXXXXXX XXXX I have not received my funds, and my several attempts at contacting 5/3rd have largely gone unanswered. Except when a male Sr. analysist told me to forget it, quit coming back and calling. Your money is gone!! During a visit to the XXXX XXXX, on XXXX XXXX in XXXX, I was met with aggressive questioning about the source of the cashier 's check which I found both distressing and unprofessional. I was not even sure I was understanding what they were asking me ; where did i get the money? did someone contact me on line? etc. Over the next few days, I became more understanding of the situation and became angry. 
I would return over and over to the XXXX XXXX on XXXX XXXX in XXXX asking for my money and again I received threats and nasty remarks from the tellers and the bank manager. I was put in a private office and was drilled with more questions with questions. Why was I been persecuted so? I just wanted my money! 
I am also worried that this incident may be reported negatively to other financial institutions, affecting my ability to open accounts in the future despite my innocence in this matter.

I Kindly request your assistance with the following : 1. An investigation into 5/3rd Bank 's actions concerning the closure of my account and their threating procedures.

2. Support in recovering my funds from the cashier 's check.

3. Guidance on preventing any negative reporting to other financial institutions relating to this issue.

I believe my rights as a consumer have not been respected, and I trust that your agency can help facilitate a resolution. I am ready to provide any additional documentation necessary to support my case. I am also ready to hire legal assistance. 

Thank you for your attention to this matter. I look forward to your prompt response and assistance. 

MY COMMENT FROM 5/3 PRISENDENTS SECRETARY ON XXXX XXXX STATED THAT THEY WERE STILL INVESTIGATING THE SITUATION, I NEVER HEARD BACK. IF YOU NEED IT, I ALSO HAVE A COY OF THE ENDORSED CANCELLED CHECK

Company response to consumer: Closed with explanation