Consumer complaint received 2025-06-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL

Complaint narrative:
To Whom it XXXX concern, On XX/XX/XXXX I went to office of XXXX XXXX XXXX XXXX XXXX XXXX to have an oral evaluation because XXXX of my teeth veneers fell out. On that day, the staff provided services for the immediate problem which included the removal of my teeth, a XXXX graft treatment, and provided a temporary bridge. The staff proceeded to explain that in order for them to be able to make crowns for my teeth I would have to wait XXXX weeks to allow the inflammation and gums to recover from the procedure, so they can proceed to make the casts for the tooth crowns. After the initial treatment, I went home and a few hours later the effects of the anesthesia started to fade, and I started experiencing severe pain on the treatment area. On the next day, I walked into the office, because I was still on severe pain due to the procedure, and requested an explanation of what was done. To my surprise the staff got upset and very rude because of my questions and asked me to leave the office and never come back again. I asked the clerk to cancel any future treatments, and she told me that she will take care of that because they didnt want me there anymore. 

A few weeks after the first treatment, I got an invoice from Synchrony bank for {$4800.00}, to my surprise the office of XXXX XXXX XXXX XXXX was charging me for the whole treatment course even though they only provided service for the previously mentioned treatment on XX/XX/XXXX. I proceeded to open a dispute with my insurance provider XXXX XXXX XXXX, Claim # XXXX, and with Synchrony bank, claim # XXXX. On XX/XX/XXXX, XXXX XXXX XXXX, determined that the office of XXXX XXXX XXXX XXXX, should only charge for the services provided on XXXX XXXX, XXXX, and reimburse the money for the services that were not completed/provided. 

On the other hand, Synchrony came with a negative outcome. The office of XXXX XXXX XXXX XXXX XXXX XXXX is arguing that they provided the full course of treatment on the same day. However, this information in false, because they never provided more services, other than what was done on XXXX XXXX, XXXX. See attached document named smile dental moreno valley invoice which is pointing the treatments provided on that day ( highlighted in yellow ). They are trying to charge me for crowns ( highlighted in orange ) that were never made or provided to me. In order for these crowns to be made, they would have needed to make casts of my teeth after healing, as they stated in their document response to synchrony bank attached as Letter From XXXX XXXX Smile Dental to XXXX Bank which never happened because they cancelled the services on the next day XXXX XXXX, XXXX, after they kicked me out of their office for asking about the treatment and for experiencing pain on the treated area. In this letter they argue that I cancelled or didnt show for any future treatments, but how are they expecting a customer to return after being told to never go back again. 

XXXX XXXX XXXX XXXX XXXX XXXX office have been very unprofessional and unfair with a client who was only seeking treatment and charging for services that were not rendered is very unethical from their part. I hope that the pertinent agencies review my case. XXXX hoping for a fair resolution to this case and that Synchrony Bank takes action on the matter, other than just pushing the case to the side every time I reach out to them asking for a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation