Consumer complaint received 2025-12-09 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Problem with customer service — 
Company: SOFI TECHNOLOGIES, INC.
State: PA

Complaint narrative:
After sofi bank closed my checking account and still wont tell me why, I was told the money in the account would be returned to me in the form of 3 different checks once the investigation into my account ( despite being closed already ) was complete, and said investigation could take 30 days. I moved from XXXX to XXXX, PA, and asked if I updated my address in time for the checks to be sent to my new address. The agent told me they were mailed to my new address and could take over 10 business days to arrive. Three weeks later, I still hadnt received them. I called sofi to explain my situation, and learned the account was closed on the XXXX and the three checks were mailed to my old address in XXXX on the same day. The agent I spoke to three weeks prior said the account was closed on the XXXX. After already waiting a month, the only resolution I was offered was waiting another 10-14 days for one substitute check to arrive ( the largest of the 3 ). I received the check last Saturday. Ive been a victim of fraud and identity theft due to my XXXX account getting hacked sometime over the last two years, which resulted in many of my old bank accounts to be closed. On XX/XX/XXXX, I was scammed by a fake or fraudulent loan company named the XXXXXXXX XXXX They deposited a check for {$490.00} into my account, and told me I would receive the remaining loan amount ( I believe it was to be between $ XXXX {$1500.00} ) after using the check money to purchase multiple gift cards for XXXX XXXX other retailers and send pictures to the company. I had heard from a friend that they were the victim of fraud and nothing but trouble would come with doing what they asked. Id already withdrawn about {$200.00} out of my account, but did not interact with these individuals any further despite their incessant phone calls that kept coming through for the rest of the day. The entire {$490.00} was eventually taken back or rejected by the bank, and despite my reporting this scam to XXXX, they held me responsible for paying over {$200.00} to restore my good standing and the ability to have my account stay open. I was unable to do so, being without income and struggling to find employment but financially supported by my boyfriend at the time, and didnt agree that I should have to pay for being a victim of fraud. At present, my only finances are tied up in the check ( s ) sofi issued me after closing my bank account, which I waited a month just to receive, and I still have not been able to cash the only check that I got in the mail. I tried XXXX first, mobile deposit, XXXXXXXX XXXX  ( the bank from which the check was drawn ) who Im told has to be able to cash it because they made it, I should just have to pay a fee. Two different XXXX branches were unable to do so. The first said the check is for deposit only, and they wont open an account for me. The second branch didnt understand what the system was rejecting my check for, only that there was nothing they could do but ask me to call sofi and/or the branch manager in the morning if I needed help understanding that it couldnt be done. I went to my friends bank and we asked if I could get endorse the check for them to deposit and give me the cash upon its clearance, and was told it could only go into an account in my name, which they couldnt open for me either. However, they ( and another bank who wouldnt accept the check ) informed me that my outstanding balance with XXXX is preventing me from opening new accounts with banks that could accept the check, and paying them back for the scam that occurred in XXXX would take me off this blacklist ant allow me to open an account in which this check could be deposited, and id have to wait up to a week for it to clear. I still am seeking an answer from sofi regarding the check being so difficult for me to use, and they seem as confused as I am. Since the second XXXX bank I went to put stamps on the sofi check stating theyve withdrawn its endorsement, sofi is mailing me a third check ( this time the other XXXXwo checks will be reprinted and mailed ), but it will be exactly the same as the previous one. Nobody can explain why there was a problem with it, and the replacement may or may not be handled any differently. Until I find a solution for the check to become spendable, I will continue to live with {$0.00} to my name. SoFi has done nothing but withhold my money and leave me practically homeless and starving. Nothing I tell them is enough for them to figure out a solution for me that had actually worked.

Company response to consumer: Closed with explanation