Consumer complaint received 2026-06-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: ROBINHOOD MARKETS INC.
State: WA

Complaint narrative:
In XXXX, I noticed that I was charged {$360.00} at a bar called XXXXXXXX XXXX XXXXXXXX on XXXX. XXXX, 2026. After a difficult time trying to find an actual support number, I eventually was able to call the fraud department for Robinhood Credit Card letting them know that I believe that the establishment may have falsified my tip amount. Robinhood asked me over the phone if I had my original receipt to which I replied no. I explained over the phone that I needed to call them to explain this because their app does not provide a way to contest a transaction without a receipt. I explained if they could investigate and obtain the original receipt so I could see what the actual tip amount was. I explained to Robinhood that the bill was for XXXX drinks and the total amount of {$360.00} was questionable. I explained that I am not contesting the principle amount before tip. The representative understood and would escalate this issue given that I did not have a receipt. The representative said I would receive an email from their escalation team. On XX/XX/XXXX, I received an email regarding case # XXXX, but again they asked if I had the original receipt. I once again explained my situation. On XX/XX/XXXX, I received an email stating that my dispute was denied due to a lack of evidence. I appealed, by asking if they tried contacting the merchant and if I could get a copy of the receipt. They responded by asking if I tried contacting the merchant. I explained their number does not work, because it say 's " the call can not be completed please check the number and try again ''. They asked to try again and show proof. I replied back with screenshots of the number listed on XXXXXXXX XXXX XXXXXXXX XXXX official website and the several attempts I tried. I asked Robinhood to contact them themselves to get a hold of the merchant. Robinhood then replied back asking me to physically visit the store to obtain a copy of the receipt. I replied back explaining that the store is in XXXX, Texas while I live in another state and that it will not be possible for me to physically visit them. In the same email, I explained that it was credit card 's company 's responsibility to do an actual investigation and obtain the receipt. Robinhood eventually replied back on XX/XX/XXXX and said that they can no longer do anything else and that the case was closed. I asked for documentation and reasoning explaining how they reached this conclusion. They ignored my inquiry with the same message that my case was closed. I asked to escalate this to a supervisor I can obtain this information. They replied again with the same message that my case was closed. Afterward, I contacted CFPB by phone around XXXX pst to see if this was a valid reason to file a complaint. The representative explained that it was. I asked if credit card companies are suppose to provide their reasoning and documentation when asked for their decision. They representative said that they should provide it when asked. I asked if I inform Robinhood about this statement and ask for documentation again and the representative said yes. I replied back to Robinhood again stating that based on my conversation with CFPB I am within my rights to ask and receive their documentation explaining their decision. I asked again if they were even able to get a hold of the merchant and receive a copy of the receipt. Robinhood has not responded at all. I would appreciate that Robinhood could respect the right 's of their card holders.

Company response to consumer: Closed with explanation