Consumer complaint received 2025-07-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Netspend Corporation
State: OH

Complaint narrative:
I called NetSpend because I was missing money and I had a credit card in my car that I never activated so I called them to activate it and the lady gives me problems she's telling me the XXXX that I'm giving her is not in the system when I have screenshots of the XXXX attached to my NetSpend wallet mother so after arguing with the lady for about a half hour I finally tell her put your XXXX on the phone because I know the XXXX is there I'm looking right at it so she puts her XXXX on the phone I tell him what's going on he tells me he don't know why she told me that because he sees it in the system he said it needs verified the account so you put me on hold which I don't like to be on hold because I think they're doing something fraudulent with my account now so he gets back on about after XXXX minutes and he tells me that he merge my accounts and I told him why would you do that without my permission I needed to see the transactions and everything that went on with that account he tells me he's sorry so now I know that was doing something fraudulent with the account all I called for was to get the password changed on the account they're asking me how much is there all kinds of questions it's none of your business how much is there I gave you my information I wanted to get in my account then I contact the president of NetSpend by email and I still haven't got a response from him I'm currently going through identity fraud and everywhere I call I have trouble getting in my accounts I made XXXX police reports a second District police station in XXXX XXXX  I tried to go to Social Security I have a recording of the guy at the Social Security building lying to me saying that he could only put an online block on my social security number when I looked it up on XXXX it told me if you're going through identity theft and you have enough proof you can change your social security number so I start recording the guy because he's lying to me they Banned Me from every Social Security building for recording when it says nowhere in there I can't record it's my information why can't I record the guys lying to me i had the online block on my social and I don't do nothing but stop them from doing something online with your social security number they can still get loans they can do whatever they want in your name I have a bunch of inquiries on my credit report that I didn't make I haven't received my important mail for a very long time about a year and a half anything important I don't receive credit cards anything of that nature and I keep pictures documented of the mail that I'm missing also I made a report on the mail office in XXXX XXXX  on XXXX XXXX XXXX because now they know I got the informed delivery they're not showing certain piece of mail they said there's no picture for it but they have pictures of the other mail also they send a piece of mail on informed delivery that was blank had no name or nothing and it was certified I've been to XXXX Social Security XXXX in XXXX XXXX  including the XXXX XXXX XXXX nobody will help me my emails are hacked people see every email that I get I constantly got to sign somebody out and my social media accounts they took over at least XXXX social media accounts already and I can't get rid of them of course I'm banned from every Social Security building so I can't do nothing about the social security number all my information is leaked on the dark web multiple companies leave my information all my information and it's pretty funny because my mail was coming up missing at my ex-wife 's house and she lied to me and said I didn't have no mail but she didn't know I had to informed delivery so I had to go to the police station and make them call her so she'd give me my mail and all of it wasn't there I can't do nothing in my name it's always a struggle anything that I do not to mention my phone XXXX was XXXX they let somebody call them and switch my XXXX  number on my phone they didn't think anything suspicious of that why would somebody be changing the XXXX  number because they're trying to make a duplicate of your phone so they see everything that I do and I don't have money to buy another phone I'm unemployed because of this I have nothing and I know for a fact my ex-wife has something to do with it because every time I leave her house it happens I caught loans going to her house in my email address I'm asking for your help and it would be greatly appreciated thank you and by the way it will probably be better if you called me my number is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation