Consumer complaint received 2026-04-16 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: MA

Complaint narrative:
Months ago my entire XXXX XXXX was hack also had to lock my credit because over 20 applications for credit cards and loans were applied for. I am a victim of identy fraud I thought o got it all taken care with the exception of XXXX XXXX. I had recently opened up in Chase checking account. The only thing I had basically done on it was a bunch of transfers to transfer my money from XXXX XXXX to XXXX XXXX I think I had put in over {$3000.00} and then all of a sudden there was nine transactions there something called XXXX XXXX I CALLED THE BANK IMMEDIATELY AND THEY TOOK CARE OF IT AND GAVE THE MONEY BACK. I HAVENT THOUGHT ANYTHING ABOUT IT. WELL TODAY I CHECKED MY BANK ACCOUNT AND THERE ARE NINE CHARGES FOR A XXXX XXXX AGAIN. I CALLED TO FIND OUT THEYRE TRYING TO TELL ME THAT THEY HAVE PROOF THAT I MADE THOSE PURCHASES. I SAT ON THE PHONE FOR A COUPLE HOURS ARGUING WITH THEM ASKING THEM. WHAT DID I BUY NINE TIMES FOR THE SAME AMOUNT OF MONEY LIKE I TOLD THEM WHEN I FIRST FOUND OUT ABOUT IT HOW COULD THEY LET NINE TRANSACTIONS GO THROUGH FOR THE SAME AMOUNT WOULDNT THEY THINK THERE WAS SOMETHING SUSPECT THEY SHOULDVE NEVER DONE IT IN THE FIRST PLACE NOW THE ONLY THING THE GUY WOULD TELL ME SAID THAT THE COMPANY PROVIDED MY DRIVERS LICENSE WHICH WAS IN MY XXXX XXXX SOMETHING ABOUT IP ADDRESS IM SURE SCAMMERS CAN COME UP WITH ABSOLUTELY EVERYTHING. I AM A VICTIM OF IDENTITY. I ASKED ABOUT 20 TIMES WHAT IT WAS THAT I BOUGHT OR WHAT WAS THESE CHARGES FOR AND CHACE REFUSED TO TELL ME IT IS MY ACCOUNT. HOW COULD THEY REFUSE TO TELL ME HE SAID HE WOULD SEND SOMETHING IN THE MAIL AND I WOULD HAVE TO WAIT AT LEAST 10 BUSINESS DAYS SO I DID RESTART AND I LIKE SOME OF THE OTHER ACCOUNTS I DONT KNOW IF ITS REAL, BUT IT SEEMED LIKE SOMETHING WOULD ONLINE GAMBLING, BUT THATS IMPOSSIBLE. I LIVE IN MASSACHUSETTS. YOU CAN NOT USE A DEBIT CARD TO GAMBLE ONLINE. IT IS AGAINST THE LAW AND EVEN IF YOU DID, YOU WOULD NEVER GET PAID ITS AGAINST THE LAW SO I DONT KNOW IF THESE SCAMMERS TOLD THEM IT WAS SOME OTHER KIND OF BUSINESS BUT FROM WHAT I CAN FIND OUT, IT SEEMS LIKE THATS WHAT IT IS ON TOP OF THAT. I TRIED TO TAKE ALL MY MONEY OUT OF THAT BANK. I TRANSFERRED {$1100.00} ONLY TO FIND OUT THAT THEY REQUESTED XXXX BY ACCIDENT FROM MY OTHER XXXX XXXX. SO I CALLED THEM. THEY TOLD ME THAT THEY HAVE THE MONEY BUT THEYRE HOLDING ONTO IT FOR SEVEN DAYS. I THEN TRIED TO MAKE A {$500.00} TRANSFER INTO MY XXXX BECAUSE IT IS IN THE NEGATIVE BECAUSE OF THEIR ER ERROR THEN IT DIDNT GO THROUGH AND SAID IT WAS ON HOLD. I HAD TO CALL BACK AGAIN. THEY TOLD ME IT WAS ON HOLD TILL TOMORROW. THEN THE NEXT TIME I TRIED TO LOGIN I GOT A MESSAGE TO CALL THEM. THEY LIED TO ME THEY ARE CLOSING MY ACCOUNT AND NOW I HAVE TO WAIT FOR THEM TO SEND ME A CHECK. I WAS WAITING TO CLOSE IT LIKE I TOLD THEM TILL I GOT MY MONEY OUT, BUT OBVIOUSLY THEY TOOK IT UPON THEMSELVES TO DO IT. I HAVE ZERO ACCESS TO ANY MONEY. HOW CAN THEY DO THAT FOR THAT AMOUNT OF DAYS? I HAVE ZERO ACCESS TO ANY OF MY MONEY HOW AM I GOING TO EAT? HOW AM I GOING TO FEED MY KIDS, HOW AM I GOING TO PAY MY BILLS? THEY TOOK THE {$900.00} THAT WAS IN MY XXXX ACCOUNT AND PUT IT IN THEIR ACCOUNT WITHOUT MY PERMISSION THATS A FRAUD, AND IF IT WAS A MISTAKE, THEY WOULD HAVE FIXED IT. THERE HAS TO BE SOMETHING THAT THIS IS AGAINST THE LAW. THEY ARE HOLDING MY MONEY HOSTAGE. WHAT AM I GOING TO DO AND ON TOP OF IT THEY GAVE MY MONEY TO THE SCAMMERS OVER {$1000.00}. THIS IS MY ACCOUNT NUMBER. XXXX. I really dont understand first of all send my money to scammers. Then when I try to take the rest of my money out, they request money without my permission from my other bank and take all my money from that bank and then hold it in their bank, I have access XXXX money they took all the money out of my XXXX account and now they have taken all my money and telling me I have to wait for them to mail me a check. I cant even log into my account please help.

Company response to consumer: Closed with explanation