Consumer complaint received 2025-03-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Sent : XX/XX/XXXX XXXX XXXX  To : XXXX XXXX XXXX Subject : Re : XXXX Hi XXXX, I understand that the loan originated with a monthly escrow collection of {$1400.00} and that XXXX XXXX XXXX XXXX XXXX ) conducted an escrow analysis on XX/XX/XXXX, effective for XX/XX/XXXX, which reduced the monthly escrow payment to {$810.00}. This amount was insufficient to cover future escrow disbursements. This is the mistake made by the bank that I have been pointing out. 

I understand Chase doesn't have control over what XXXX XXXX XXXX did. Because Chase bought a XXXX XXXX XXXX which failed, Chase is responsible for all of the mistakes they made, not just the profits. 

I appreciate the XXXX  month extension, which was done only after I was told for for weeks that " nothing '' could be done. XXXX XXXX is that this still means that we are forced in to paying an increase of over {$1000.00} every month towards our mortgage due to a mistake the bank made. This extension brought it down from {$1300.00} a month. 

I do not have the name of agent I spoke with, nor the date of the call. Which is part of my I've requested documentation of this from Chase, because the bank has it. 

Please confirm that the below address is the correct XXXX as XXXX different mail codes at this same address appear in this section of our mortgage statement. I don't want to lose/waste more time just because my written request was mailed to the wrong mail code. 

Designated Address for Notices of Error, Information Requests, and Qualified Written Requests Chase Mail Code XXXX XXXX XXXX XXXX XXXX XXXX LA XXXX XXXX you, -- -- -ORIGINAL MESSAGE -- -- - Dear, We are responding to the inquiry about your recent request for the emails, phone calls branch notes etc. We appreciate the opportunity to assist you. 

We reviewed your concern and have explained, the loan originated with a monthly escrow collection of {$1400.00}. 
XXXX XXXX XXXX XXXX XXXX XXXX conducted an escrow analysis on XX/XX/XXXX, effective for XX/XX/XXXX, which reduced the monthly escrow payment to {$810.00}. This amount was insufficient to cover future escrow disbursements. 

You request we review call from agent who advised you that the mistake the bank made with your mortgage happened to hundreds of people. Please provide the name of agent you spoke with, the date of the call and it will be reviewed and handled internally. 

We have no control over what happened when the loan was with your previous lender ( FRB ), because of the large increase and the error that was made before the loan transferred, we agreed to allow a onetime 36 months spread of your escrow shortage to help reduce your monthly mortgage payment. 

You request internal documentation it was explained you may request, ( Qualified Written Request ( QWR ) your servicing file. The XXXX request will not include emails, phones, branch visits etc., this information will still require a subpoena. If requested, it will include notes from our servicing system, it was explained this can be found on your monthly statement in the " Contact Information and Disclosures '' Section. These types of requests are required in writing to a designated address. 

We consider our position to be reasonable, accurate and final. 

Sincerely, Chase XXXX XXXX XXXX XXXX Sent : XX/XX/XXXX XXXX PM To : Chase XXXX XXXX Subject : Account history/general inquiry Expiring soon Hello, Please review my history of phone calls, emails, and in person visits since XX/XX/XXXX. This issue, which involves my mortgage going up due to XXXX mistakes made by the bank is still unresolved. 

Kindly let me now who the best person I can meet with in XXXX XXXX in person to address this ongoing issues who also has the authority to resolve it. Note this isn't a escrow issues, I've been down that road. This is a customer service issues based on Chase purchasing XXXX XXXX XXXX and their mistakes.

Company response to consumer: Closed with explanation