Consumer complaint received 2025-07-28 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: AMERICAN HONDA FINANCE CORP
State: NY

Complaint narrative:
Subject : Complaint Regarding Faulty Vehicle, Warranty Refusal, XXXX XXXX, and Uncooperative Corporate Behavior To Whom It May Concern, I am writing to file a formal complaint regarding my experience with a 2025 XXXX XXXX Sport that I purchased on XX/XX/year>, from Great Lakes Honda City . Since purchasing the vehicle, I have experienced a series of issues involving the dealership, XXXX corporate, and my extended warranty provider ( XXXX ), which have left me with an undrivable vehicle, an ongoing financial burden, and no assistance despite multiple attempts to resolve the matter. 

XXXX of Events : On XX/XX/XXXX and XXXX, 2025, the vehicle began shutting off while driving, which made it unsafe and undrivable. 
I drove the car myself to the dealership ( it was not towed ), relying on the XXXX warranty I pay $ XXXX for to cover repairs. 
The service department falsely claimed the vehicle had been in a front-end accident, which is completely untrue. I have never been in an accident, and this accusation was made without any proof or official damage report. 
They refused to honor the warranty, stating repairs were denied due to collision damage. 
The written diagnostic contradicts itself by saying the car was towed in while also saying I drove it there. 
I requested documentation multiple times and only received minimal reports that were vague and inconsistent. 
The dealership staff repeatedly pushed me to call my insurance company and file a claim, despite no accident occurring something that felt manipulative and dishonest. 
I expressed to them I did not want to involve insurance fraud and requested repair under my valid warranty. 
The dealership refused to take responsibility, and I was left without a loaner vehicle after informing them I was seeking legal assistance. 

Corporate Involvement : I contacted XXXX XXXX and after being stalled for days, I finally spoke with XXXX XXXX case XXXX ) on XX/XX/year>. 
XXXX stated that XXXX must go by what the dealership says, and they will not assist me. 
When I told her I had already gone the legal route by filing with the Better Business Bureau and the New York Attorney General, she responded dismissively and said, Thats okay, you can go that way Ill close out your case. 
I believe this demonstrates negligence and unwillingness to investigate serious customer complaints or hold dealerships accountable. 

XXXX XXXX : I am still making payments on a vehicle that is undrivable and sitting at the dealership. 
I attempted to pause payments, but was told I was ineligible for deferment because I havent had the car for 6 months. 
I feel misled, scammed, and ignored by both the dealership and corporate. 
Ive filed with the BBB, Attorney General, and am now requesting CFPBs help in resolving this matter. 

XXXX XXXX XXXX : A full investigation into the dealerships false diagnostics and refusal to honor warranty. 
Compensation and cancellation of the loan for the vehicle since it was sold to me with an undisclosed issue and now has false claims of damage. 
Removal of any negative marks from my credit due to this situation. 
Assistance with either fixing the vehicle under warranty or releasing me from the contract entirely. 

This situation has caused significant emotional distress and financial hardship. I am simply trying to protect myself from being taken advantage of and hope the CFPB can step in to ensure fair and legal treatment. 

Thank you for your time and consideration. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX NY, XXXX XXXX XXXX

Company response to consumer: Closed with explanation