Consumer complaint received 2024-05-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: U.S. BANCORP
State: CA

Complaint narrative:
On XX/XX/23, I went to US Bank branch no. XXXX at XXXX XXXX XXXX. to withdraw {$500.00}, but the automated teller did not dispense my cash. The teller said, transaction ended and returned my card without a receipt. I went across the street to XXXX  XXXX XXXX to withdraw {$500.00}, but the XXXX  XXXX XXXX teller said that I exceeded my withdraw limit for the day. You will notice that XXXX XXXX XXXX did not charge the {$3.00} fee because the teller stated that I exceeded my withdraw limit for the day because of my attempted withdraw from US Bank moments earlier. I returned to the US Bank teller and noticed that the teller machine did not have a phone number, or any other contact information on it ( see attached photo ), so I went inside US Bank and I told a bank teller ( male ) that their automated teller did not dispense my cash. The bank teller told me that he did not have access to the automated teller, The next day, on XX/XX/23, I went to withdraw {$500.00} from the teller at XXXX  XXXX XXXX. After I withdrew my {$500.00} on XX/XX/23, my balance was {$4500.00}. On XX/XX/23, I went to the same XXXX XXXX XXXX and withdrew {$500.00} and my ending balance was {$5600.00} ( see attacked receipts ). I did not withdraw any funds on XX/XX/23 because the teller at US bank did not dispense my cash. How did my balance change from {$5600.00} on XX/XX/23 to {$4500.00} on XX/XX/23? I did not withdraw any money on XX/XX/23, but my account was missing {$1000.00} on XX/XX/23. On XX/XX/23, I went back into the same US Bank and spoke to teller, XXXX XXXX at XXXX. XXXX XXXX gave me the customer service number XXXX. At XXXX, I spoke to XXXX , at XXXX, I spoke to XXXX, XXXX XXXX I spoke to XXXX. XXXX gave me another phone number to call, XXXX. All these US bank employees told me that that there was no transaction, and I did not receive any money because the transaction was unsuccessful. I spoke to XXXX at XXXX and she told me that I could not file a claim with US Bank because I am not a member and she advised me that the only way to rectify would be for me to contact my financial institution for assistance. I responded by saying,, maybe US Bank should not allow non-members to use their automated tellers if non-members can not file claims when the automated teller malfunctions. On XX/XX/23, I received ( File Name : XXXX ) that XXXX XXXX received from US Bank. This document is Fraudulent because I did not receive {$500.00} from my attempt to withdraw funds from US Bank on XX/XX/23. The document that was sent to XXXX XXXX from US Bank is Fraudulent and can not be verified because I did not receive any money from the US bank teller. Moreover, the bank teller should have a camera that will show the failed transaction and the camera in the interior of the bank will show me entering the bank to ask the bank teller for assistance. Additionally, all the calls that I made to the US Bank employees that told me that that there was no transaction were recorded. Please investigate my claim and ask US Bank to produce video evidence of the failed transaction, video of the interior of the bank showing me entering the bank to ask the bank teller for assistance and the recordings of the calls that I made on XX/XX/23 to XXXX, at XXXX, to XXXX , at XXXX, and to XXXX. Please investigate to find out who created the Fraudulent Document ( File Name : XXXX ) that XXXX XXXX received from US Bank and have US Bank refund my {$500.00}. Additionally, the same thing has happened to me three times within a three-block radius, within the last three months. I have filed three claims with XXXX XXXX, and XXXX XXXX has refunded my funds all three times. I know that I can only withdraw {$500.00} a day, so why would I go to XXXX XXXX XXXX and attempt to withdraw another {$500.00}? That does not make any sense. I did not receive any money from US Bank, and I have reason to believe that US Bank sent XXXX XXXX a fraudulent document due to my repeated calls to their business in my attempt to file a claim with US Bank to retrieve my money. Thank you for your kind consideration in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation