Consumer complaint received 2025-03-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Collections Acquisition Company, Inc.
State: CA

Complaint narrative:
Concerning the Fair Credit Reporting Act ( FCRA ) and other applicable laws. Below are some pertinent sections of the Code of Federal Regulations ( CFR ) that you may consider referencing in your dispute regarding Payliance : 1. **Fair Credit Reporting Act ( 15 U.S.C . 1681 et seq. ) ** : - ** 1681c - Information excluded from consumer reports** : This section outlines what information can not be included in consumer reports. Specifically, if a consumer submits a police report of identity theft, negative information resulting from that identity theft must not be reported. - ** 1681i - Procedure in case of disputed accuracy** : This part mandates that consumer reporting agencies must conduct a reasonable investigation when a consumer disputes the accuracy of information in their credit report. 2. **Regulation V ( 12 CFR Part 1022 ) ** : - ** 1022.42 - Procedures for consumers to dispute information** : This regulation outlines the rights of consumers to dispute inaccurate or incomplete information in their credit reports, and it stipulates the responsibilities of consumer reporting agencies to ensure the accuracy of the information provided. 3. **Identity Theft Protections** : - When disputing, it is also worth referencing the **Identity Theft and Assumption Deterrence Act ( ITADA ) **, which provides additional protections for consumers who have been victims of identity theft. 4. **CFR Title 16, Section 603 - Definition of Identity Theft** : - This section outlines what constitutes identity theft and reinforces that consumers have rights when they are victims of such activities. 5. ** 1681s-2 - Responsibilities of furnishers of information** : This section clarifies that furnishers of information to consumer reporting agencies ( like Payliance ) must not report information that they know or have reasonable cause to believe is inaccurate. In your dispute with the CFPB, you may want to craft a professional letter stating the following : -- - ** [ Your Name ] ** ** [ Your Address ] ** ** [ City, State, Zip Code ] ** ** [ Email Address ] ** ** [ Phone Number ] ** ** [ Date ] ** **Consumer Financial Protection Bureau** ** [ CFPB Address ] ** Subject : Dispute of Identity Theft and Fraud Claim Against Payliance Dear CFPB Representative, I am writing to formally dispute the reporting of fraudulent information on my credit account associated with Payliance. As a victim of identity theft, I believe that the following regulations apply, which prohibit the reporting of negative information stemming from fraudulent activity : 1. **15 U.S.C. 1681c** - This statute stipulates that negative information resulting from identity theft should not be reported if I have submitted a police report confirming the identity theft. 2. **15 U.S.C. 1681i** - Herein, the law mandates that when a consumer disputes the accuracy of reported information, a thorough investigation must occur, which should result in the removal of any inaccuracies. 3. **12 CFR 1022.42** - This regulation emphasizes my rights to dispute inaccurate information and mandates that such disputes be resolved properly to prevent wrongful reporting. Additionally, I would like to remind the reporting agencies and Payliance that the Identity Theft and Assumption Deterrence Act provides further protection for consumers who have been affected by identity theft. Due to these regulations, I request the immediate removal of any negative reporting related to this claim and the correction of my credit report accordingly. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation