Consumer complaint received 2024-12-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: ALLY FINANCIAL INC.
State: TX

Complaint narrative:
Ally Financial Auto Division financed a XXXX truck purchased to expand my XXXX XXXX business I started, and this was my third truck I was blessed to purchase. 

When this transaction began I was asked to provide proof I had a contract on the table, provide the driver name, and have the $ XXXX cash deposit. 

I did all that was requested of me, and due to the 14 day wait time to receive the necessary paperwork to register the truck, I lost XXXX XXXX XXXX for that truck. While waiting for the company to locate another driver, I found out the truck had DOT Compliant issues, and I couldnt put a driver in the truck if I wanted to until those issues were corrected. The additional attached documentation will provide the full story I am experiencing that involves ALLY Financial Auto. 

After I had to take additional measures by filing a complaint against the dealership for the issues in the attached documentation, it was determined that the dealership was in violation, and should not have sold the truck per the attached violation document. The violation found XXXX XXXX XXXX XXXX XXXX, and ALLY Financial was informed. The truck was returned in the same condition purchased, minus a few miles described in the attached documents. 

Ally financial auto received the property in question, and is asking me for monies where a sale was deemed should have never taken place. This is a breach of contract that I was caused to enter into by XXXX XXXX XXXX XXXX XXXX due to their negligence. Ally Financial Auto not only took my $ XXXX cash deposit, they are also damaging my credit stating I owe them for a truck I never got to use after meeting all their demands to get the financing to purchase the truck. 

I had come to find out that the truck was not DOT compliant, and I am unable to put a driver behind the wheel until the work listed on the attached failed inspection report is done, just the repairs that will make it DOT compliant. The warranty purchased with XXXX XXXX XXXX XXXX do not cover what needs to be done. XXXX XXXX XXXX XXXX XXXX wouldnt even honor the extended warranty to get the truck DOT Compliant, and able to use for hirer for the purpose intended. 

I reached out to XXXX XXXX XXXX XXXX XX/XX/XXXX, but XXXX XXXX XXXX XXXX, XXXX felt they had no responsibility to make the necessary repairs. I beg to differ, and this is why. 
I purchased this truck on XX/XX/XXXX, and I had XXXX XXXX  available to start driving my truck. Due to the 10 day process to get the title application, the drivers found work elsewhere. The day I picked the truck up XX/XX/XXXX a Friday, a check engine light came on, and I returned the truck the following Monday the XXXX and picked up the following day the XXXX Tuesday, when XXXX XXXX XXXX XXXX made the repairs. 
The truck has been parked every since then until I used the truck to go pickup another truck, in doing so a dashboard light came on and went off continuously concerning the Coolant, and we pulled over checked the fluids, which all was good at proper levels. It is also loosing air from the yellow valve area, and neither has stopped. 
We proceeded with our plans and destination with the truck. 
As long as no trailer was attached to the truck it rolled at whatever speed, and the minute we hooked the equipment to the truck it wasn't pulling pass XXXX. It took double the time to come back from our destination than normal. 
The truck was taken straight to the shop, and the attached issues were found. 
Hi XXXX, here is a link to your XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX stated the miles on the truck is from picking the truck up on XX/XX/XXXX Friday first time, XX/XX/XXXX Monday returning for check engine light to be repaired, picked back up on XX/XX/XXXX after repair, reparked until XX/XX/XXXX for use, from where it was parked XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, to XXXX XXXX XXXX XXXX to XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX and back. 
The total miles should add up, XXXX XXXX, XXXX, XXXX XXXX

Company response to consumer: Closed with explanation