Consumer complaint received 2019-02-14 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
My full social security number is XXXX, my full legal name : XXXX XXXX. My mailing and billing address XXXX XXXX XXXX XXXX XXXX Virginia XXXX. I Also have one Wells Fargo bank N.A credit card that is open and should remain open and I never requested it to be closed. The account I am complaining about can be pulled up with the above information and it is shown the full number of it in one of the attached files. Also my attached recording of proof shows what account exactly that i requested to be close but I faced unexplained refusal and/or resistance so I called again Wells Fargo but they impeded my ability and my request to close that account and keep it open against my will .I believe I was discriminated and retaliated against another time and by the same bank. My struggle : Wells Fargo Bank N.A ( WF ) discriminated, blacklisted and retaliated against my person and violated my rights to engaging in protected activities under the the Dodd-Frank Wall Street Reform and Consumer Protection Act 2010 ( CFPA ). In addition to that, WF violated my rights under Title VI and any other as applicable from WF retaliation against my person as it will be explained herein and/or will be explained further elsewhere due to privacy and for security and safety reasons. I complained before about Wells Fargo bank N.A discrimination or reataliation to the government and this Bank is aware of it and continues its reckless intentional arrogance to target my person and blacklisted my information. the following is the latest from WF or Wells Fargo Bank National Association unlawful, discriminatory and relatiatiry acts against my person : on XXXX XXXX I called my WF credit card services or WF customers phone bank to request and close a WF account number that was opened under my social security number and under my other personal information and it has the last 4 consecutive digits XXXX ( account XXXX ) ( full account number is shown in an attached file ). This Account XXXX is shown as separate account in the WF online banking. Wells Fargo bank N.A refused to close this account when I clearly requested that in a first and a second same day on XX/XX/XXXX ). The two calls give enough chance to this Tyrant- mafia like organized bank to refrain from its refusal to close my account but they insisted and they did not close my account XXXX. Now, I authorize one of the two calls them to be public as permitted and as CFPB sees it it protects my rights and it is attached to this complaint and the CFPB to go ahead and do so please but resricted to government authorities a restriction that Only my consent or a court order that might left it. Those Two calls are my recorded privileged calls of me to Wells Fargo bank N.A proving that unlawfuly rejected request to close my account XXXX and twice.Thus, After that refusal to my ligitimate requests to close account XXXX and to my current state of belief and understating and without waiving my rights Under any circumstances, I believe I never signed any account application for that account XXXX and so its terms and conditions do no represent in any way something signed or agreed to it so whatever those terms and/or conditions of account XXXX Represents WF Only. In addition any of my accounts other than account XXXX, I refuse and object and reject and not authorized and I am not giving up my rights to any change to the existing and/or signed terms and/or conditions of each of those accounts other than account XXXX which I never agreed or signed to its terms and conditions at all as I explained and as to my current state of understating now not to be argued. Wells Fargo Bank N.A by retaliating, discrimination and blacklisting my person using my information has declared its continuous outlaw and disrespect to the constitution. Who has jurisdiction and could stop this? I said it before and again I will never hurt myself or any other/s and if anything to happen to safety and life Wells Fargo Bank National Association and/or its involved agents and/or its involved executives should all individually and/or collectively be held criminally fully legally responsible and should be prosecuted to be sentenced to maximum possible sentence/s in a court of law and thus If I left forced and/or against my will by the above named, and it would be a fact then that I left as a martyr to the Unitited States, Country, Citizens and its Constitution and to our democracy and values and what an honor it wouldve be. What a shame To the Other or WF.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief