Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Legal Department Experian Information Solutions , Inc . 
XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : Notice of Intent to Sue for Violations of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), Truth in Lending Act ( TILA ), and Deceptive Practices Dear Sir/Madam, I am writing to formally notify Experian Information Solutions , Inc. ( Experian ) of my intent to pursue legal action regarding your willful violations of the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), Truth in Lending Act ( TILA ), and various other consumer protection laws. Your companys persistent disregard for these critical consumer protections has caused significant harm to my financial reputation. I intend to pursue this matter to its fullest extent, and if Experian fails to remedy this situation, I will file a lawsuit in court. 

Should Experian wish to avoid litigation, I am open to settlement discussions, but only if the settlement addresses all issues to my full satisfaction and the violations are fully rectified.

1. Fabricated Dispute Results and Inaccurate Reporting of Accounts Experians fabricated dispute results represent a clear and direct violation of 15 U.S.C. 1681i ( a ) of the FCRA, which mandates that a credit reporting agency must conduct a reasonable reinvestigation when a consumer disputes information on their credit report. In this case, Experian has deliberately deleted items that were never present on my credit report, specifically inquiries from XXXX XXXX XXXX XXXX. The items in question, which were never on my report to begin with, are as follows : XXXX XXXXXXXX XXXX XXXX Inquiry Date : XX/XX/XXXX This item was removed from your credit report. 
Inquiry Date : XX/XX/XXXX This item was removed from your credit report. 
Inquiry Date : XX/XX/XXXX This item was removed from your credit report. 
Inquiry Date : XX/XX/XXXX This item was removed from your credit report. 

These nonexistent inquiries have been fabricated and reported as removed, which violates FCRA 1681i ( a ) ( 1 ) ( A ) that mandates a reasonable investigation into disputed items. This blatant falsification of dispute results is not only negligent but also deceptive and unlawful.

Experians failure to verify these inquiries before deleting them is a willful violation of FCRA 1681i ( a ) ( 6 ), which requires that the results of investigations be accurate. The deletion of items that were never reported constitutes false reporting, which I will pursue to the fullest extent in court.

2. Failure to Provide Notice of Negative Reporting Under 15 U.S.C. 1681s-2 ( 7 ) ( A ) ( B ) of the FCRA, all furnishers of information, including creditors such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX are required to notify consumers within 30 days of reporting negative information to a credit bureau . Experian has failed to provide evidence that these creditors properly notified me before reporting negative information. This omission directly violates FCRA 1681s-2 ( a ) ( 7 ) and deprives me of my right to dispute these items in a timely manner.

Failure to notify in accordance with FCRA 1681s-2 ( a ) ( 7 ) ( A ) ( B ) is a fraudulent act that prevents the consumer from exercising their rights to dispute negative information, leading to unjust harm to their creditworthiness.

3. False and Inconsistent Reporting of Account Information Experian is reporting conflicting information about my accounts and balances. Specifically, there are discrepancies in how the creditors are reporting the highest balance and monthly payment amounts for accounts with XXXX XXXX XXXX XXXX XXXX XXXX XXXX. These discrepancies are directly linked to Experians failure to verify the accuracy of information reported by creditors. 
XXXX XXXX  is reporting inconsistent highest balances : Experian shows a balance of {$9400.00}. 
XXXX shows a balance of {$9400.00}. 

Additionally, Experian reports a monthly payment of {$0.00} for the XXXX Bank account, which is misleading because I am obligated to make regular monthly payments. This discrepancy is highly misleading and inconsistent, failing to accurately reflect the true status of the account. 

Moreover, the payment history for XXXX XXXX  on Experians report is irregular and unexplained. XXXX has failed to provide any verifiable justification for the non-standard sequence of late payments. Payment histories should follow a standard pattern of XXXX, XXXX, XXXX, XXXX  days late, but XXXX is reporting payments as XXXX, XXXX, XXXX, XXXX  days late, which is completely inconsistent with standard reporting practices. Experian has allowed this irregularity to persist on my credit report without verifiable proof of its accuracy, showing a failure to ensure that creditors provide accurate and justifiable reporting. 

This not only violates the FCRA 1681e ( b ), which mandates that credit reporting must be accurate and complete, but it also constitutes deceptive reporting under FDCPA 1692f ( 1 ), which prohibits the use of false or misleading representations in the collection of debt. 

XXXX. XXXX Has Already Removed Accounts : It is critical to note that XXXX has already removed several of the erroneous accounts from my credit report. For example, XXXX has removed accounts from XXXX Bank, XXXX XXXX XXXX XXXX, and XXXX XXXX. However, Experian continues to report these same accounts, which only underscores the inaccuracy of your reporting and failure to conduct a reasonable reinvestigation as required by FCRA 1681i ( a ).

The failure to align Experians reporting with that of XXXX suggests that Experian has not conducted its investigations in good faith and is relying solely on unverified information from creditors like XXXX XXXX, which leads to the continued presence of inaccurate and misleading accounts on my credit report.

5. Legal Penalties and Consequences Experians conduct is not merely negligentit is willful, knowing, and fraudulent, which entitles me to severe legal remedies under the FCRA, FDCPA, and TILA. Below is an outline of the penalties Experian may face for their illegal actions : 1. Statutory Damages under FCRA 1681n ( a ) : I am entitled to statutory damages of {$1000.00} per violation for each instance of willful noncompliance, including the fabrication of dispute results and the failure to notify me of negative reporting. This would amount to substantial compensation for each violation.

2. Punitive Damages under FCRA 1681n : Given the willful misconduct of Experian, I am entitled to seek punitive damages to punish and deter such actions. These damages may exceed {$100000.00}, depending on the courts ruling.

3. Actual Damages under FCRA 1681o : I will seek damages for the actual harm I have suffered due to the inaccurate reporting of my credit, including the damage to my credit score, ability to secure loans, and financial distress caused by this unlawful reporting.

4. Attorneys Fees and Legal Costs under FCRA 1681n ( a ) and FDCPA 1692k : I will seek reimbursement for all legal fees and costs incurred in pursuing this matter.

5. Injunctive Relief : I will also seek an order requiring Experian to correct the inaccuracies and discrepancies on my credit report and ensure full compliance with the FCRA, including proper dispute investigations and timely notification of negative information to consumers.

6. Legal Action and Demands This letter serves as formal notice of my intent to sue if this matter is not resolved immediately. If Experian fails to take action to correct the inaccuracies and ensure compliance with all relevant consumer protection laws, I will move forward with a lawsuit seeking statutory, punitive, and actual damages, as well as attorneys fees and legal costs.

However, I am open to settling this matter out of court if Experian takes the following actions : 1. Immediate removal of the fabricated inquiries and inaccurate account information from my credit report. 
2. Verifiable proof that the listed creditors ( XXXX, XXXX XXXX, XXXX, XXXX ) have complied with FCRA 1681s-2 ( a ) ( 7 ) and provided timely notification of negative reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation