Consumer complaint received 2024-09-09 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
My family and business were victims of a {$330000.00} wire fraud from our accounts at JP Morgan Chase bank on XX/XX/XXXX. My wife XXXX XXXX XXXX XXXX and I have been in touch with over a dozen different people at Chase over the past XXXX months in attempts to recover our money, with XXXX success. 
At XXXX XXXX on XX/XX/XXXX XXXX received multiple text messages to her phone from Chase Bank Security from XXXX to verify several transactions. She responded to the text message with NO. 
At XXXX XXXX  on XX/XX/XXXX XXXX received a phone call from someone at the Chase Fraud Prevention Department to stop these transactions, as well as subsequent wire transfers. According to our XXXX phone records this phone call was from XXXX, which is the Chase Fraud Department number.

In retrospect, both the text messages from Chase Bank Security and the phone calls from the Chase Fraud Prevention Department were actually fraudulent.

Multiple communications by e-mail, phone, text and in person were made to other entities at Chase by XXXX as this fraud was being committed on XX/XX/XXXX. At times we were contemporaneously communicating with the fraudster representing Chase as well as actual Chase employees. It was impossible to distinguish between the XXXX entities. 
At XXXX XXXX on XX/XX/XXXX minutes after the first wire transfer notification was sent ostensibly by Chase to XXXX, she e-mailed XXXX XXXX, our banker, notifying him that the wires were not from her. XXXX more wire transfer notices were sent subsequent to this first notification to Chase. 
At XXXX XXXX on XX/XX/XXXX, XXXX left a voice mail message for XXXX XXXX to cancel the fraudulent wire transfers. 
At XXXX XXXX on XX/XX/XXXX, XXXX called a Chase agent at XXXX and informed Chase that these transfers were fraudulent. The Chase agent told us the account was locked, and not to worry that the wires would not go through. 
At XXXX on XX/XX/XXXX XXXX spoke with XXXX XXXX to cancel the wire transfers and ensure our accounts were safe. 
At XXXXXXXX XXXX on XX/XX/XXXX XXXX drove to the local Chase XXXX on XXXX XXXX XXXX in XXXX XXXX. XXXX showed XXXX her monitor and told XXXX that the old account ending in XXXX was closed, that this account was locked, and XXXX wire transfers were at PENDING status. XXXX assured XXXX that no money would leave our account. 
XXXX days later, at XXXX XXXX on Tuesday, XX/XX/XXXX, XXXX returned to the local Chase Branch on XXXX XXXX XXXX in XXXX XXXX. XXXX XXXX helped XXXX this time and said that XXXX should have called the Wire Research Department on Friday to clear out the wire transfers. 
Review of our XXXX phone records shows that : o XXXX phone number XXXX was forwarded to another number XXXX. This is the number from which the scammers impersonated the Chase Fraud Department in the initial text messages. 
o XXXX XXXX, the name given by XXXX of the scammers, called XXXX from XXXX, which is the actual Chase Fraud Department number.

In addition, there was a fraudulent check for {$4600.00} ( check number XXXX dated XX/XX/XXXX payable to XXXX XXXX XXXX in XXXX, CA was cashed on XX/XX/XXXX by XXXX XXXX of XXXX, NY with XXXX XXXX XXXX ( XXXX  ), XXXX. We filed a claim with XXXX XXXX on XX/XX/XXXX at the Chase Branch on XXXX XXXX XXXX, XXXX XXXX, CA. Chase refuses to credit us for this fraudulent check. 
Chase successfully recalled XXXX wire transfer on the date of the fraud, but the XXXX day delay until they recalled the other XXXX wire transfers resulted in our loss of {$330000.00}. Plus {$4600.00} for the fraudulent check that Chase refuses to honor.

Company response to consumer: Closed with monetary relief