Consumer complaint received 2015-06-24 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: ATHAS CAPITAL GROUP, INC.
State: CA

Complaint narrative:
In XXXX 2015 we obtained a mortgage with ATHAS Capital Group, Loan No. XXXX 
The loan documents XXXX attached XXXX states that payments should be made to XXXX XXXX XXXX XXXX located in XXXX, CA. 
We have sent payments to this address successfully using the loan number above, until XXXX, 2015. 
After sending check XXXX. XXXX on XXXX XXXX, 2015, we were informed on or about XXXX XXXX, 2015 that payment was not received. 
In following up on this notification with XXXX Customer Service on XXXX XXXX, 2015, we found that the Loan NoXXXX did not exist in XXXX XXXX system - we used the property address to look up the account. We were told that ; 1 XXXX the account number was not XXXX but XXXX ; 2 XXXX that the XXXX 2015 and XXXX 2015 payments had not been received and ; 3 XXXX our statements were being sent to an unfamiliar XXXX XXXX XXXX XXXX Washington XXXX The XXXX 2015 check has not been returned and the amount was not withdrawn from the account, also at that time the XXXX 2015 check had not posted either. 
Further we found that no action had been taken on an XXXX 2015 request XXXX email record attached XXXX to shift the payment date from the XXXX to the XXXX of each month. And that the entire mortgage would need to be rewritten if the lender, ATHAS Capital Group agreed to the payment due date each month. In addition, XXXX XXXX XXXX had been in direct contact with ATHAS by phone and received no resolution or decision regarding this matter. 
On XXXX XXXX, 2015, after talking with XXXX Customer Service, the following actions were taken ; 1. stop payment on check numbers XXXX for XXXX 2015 and XXXX for XXXX 2015, at {$35.00} for each stop payment, totaling {$70.00}. 
2. requested billing statements and communication be sent to an address that belongs to us so that payment coupons can be available for mortgage payment on the XXXX of each month. 
3. authorized correction of the erroneous billing address and that all related correspondence or issues regarding the mortgage be directed to the proper person for payment and resolution of issues. 
4. XXXX emailed a statement for past due mortgage payments for XXXX and XXXX 2015 showing non-receipt of both payments and late fees/penalties ( attached ) On XXXX XXXX, 2015 we received a default letter from a company called XXXX, we were told by XXXX that this company XXXX is a sister company with ATHASOn XXXX XXXX, 2015 - added a second signature and sent the authorization to XXXX then resent the correspondence a second time to verify his signature. 
On XXXX XXXX, 2015 we informed XXXX that ; 1 XXXX XXXX checks had stop payment on them ; 2 XXXX the payments would be mailed again with the new account number ; 3 ) we expected any fees to be reversed and default collections to be stopped and ; 4 ) that a complaint would be issued to the Consumer Financial Protection Bureau so that all parties will be on the same page regarding the account.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation