Consumer complaint received 2025-07-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Vehicle was repossessed or sold the vehicle — 
Company: OPORTUN FINANCIAL CORPORATION
State: FL

Complaint narrative:
I am submitting this complaint to formally dispute inaccurate and potentially unlawful information being reported by XXXX  and/or associated credit reporting agencies regarding a closed title loan account. 

Details of the Account : Creditor : XXXX  ( formerly Oportun XXXX ) Type of Account : Auto Title Loan Date Opened : UNKNOWN Date Closed : XX/XX/year> Account Status : Repossessed vehicle, loan closed, balance allegedly remains Credit Bureaus Reporting : [ XXXX, XXXX, XXXX  list all that apply ] Account/Loan Number : [ ] Reason for Dispute : This account is being inaccurately reported with a remaining balance despite the fact that : The vehicle was repossessed by XXXX. 

The vehicle was sold to cover the loan balance. 

The loan has been closed for over 5 years and should no longer be reported under FCRA limitations. 

No updated accounting has been provided by XXXX showing how the alleged balance was calculated post-sale. 

If any balance did remain, the statute of limitations for reporting has expired.

Legal Grounds for Removal : I am requesting that this account be deleted based on the following laws and consumer rights : 1. Fair Credit Reporting Act ( FCRA ) : 605 ( a ) ( 4 ) & ( 5 ) : Negative information ( like a repossession or collection ) must be removed after 7 years from the date of the first delinquency. However, if no payments or activity have occurred in over 5 years, and if the repo occurred more than 7 years ago, it must be removed.

611 : You have a duty to conduct a reasonable investigation upon any consumer dispute.

623 ( a ) ( 1 ) ( A ) : A furnisher ( like XXXX ) may not report information if it is known to be inaccurate.

2. Fair Debt Collection Practices Act ( FDCPA ) : If XXXX used a third-party debt collector, they may have violated FDCPA if attempting to collect a stale or time-barred debt without clear notice.

3. Statute of Limitations ( State Law ) : Depending on your state ( e.g., 4 years in CA, 6 in NY ), this debt may also be time-barred for collection or reporting.

Supporting Documents : My credit report showing this closed account.

Repossession and sale notice ( if available ). 

Communication history with XXXX ( if any ). 

Any additional documentation available upon request.

Action Requested : I am requesting : A full investigation into the accuracy and legality of this accounts reporting.

Immediate removal or correction of this account from all credit bureaus if it is inaccurate, unverifiable, or reported beyond legal limits.

A written explanation of the findings of your investigation, as well as details on how the remaining balance was calculated, if you continue to report it. 

Contact Info : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX FL XXXX Phone : [ XXXX ] Email : [ XXXX ] Date of Birth : [ XXXX ] Last 4 of SSN : [ XXXX ] Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation