Consumer complaint received 2025-03-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: WELLS FARGO & COMPANY
State: CT

Complaint narrative:
I purchased a XXXX XXXX XXXX on XX/XX/XXXX for {$40000.00}. I placed a deposit of {$9900.00} toward the purchase and financed the balance. I was offered a promotional discount of {$500.00}, leaving me to finance {$29000.00}. 

My XXXX salesman presented 3 finance plans. I signed onto the plan that had 0 % interest for 18 months. I made payments every single month without fail for the entire duration of the 18 months by way of the autopay function of my banking software. I expected to receive a notification of when the 18 months were up with an invoice or something for the remaining balance on account. Because it was on an autopay function, and because I never received any mailings EVER from Wells Fargo, I was continuing to pay every month without fail, but a HUGE amount of interest was now accruing. 

The loan was due in full in XX/XX/XXXX and again, I was never notified by mail prior to this date. Then in XX/XX/XXXX, I received a telephone call from someone at Wells Fargo about my now delinquent account. It was only then that I realized what was happening, and that nearly {$14000.00} of deferred interest had been charged. 

I disputed the charges and offered to pay the full balance on the spot without the huge punishing interest that was charged. I was forward to an Executive office that refused my offer and said that the entire balance was due with interest because more than 18 months had passed since the initial loan was due. WHY then did Wells Fargo not call me then? WHY did Wells Fargo wait until another full 18 months passed AND I until my XX/XX/XXXX deadline had expired? 

I never received any calls OR any paper bills from Wells Fargo ever, until this situation was found out. Wells Fargos position is that they show that bills were mailed, and that they were not returned. I never received mail until AFTER XX/XX/XXXX when my dispute and my assertion that I was not receiving mail. Now all of a sudden I get mail from WF constantly which I find astonishing given I did not even recognize the WF logo on mail until now. It would have been impossible for me to miss the large 8 x 11 inch envelops that have now been arriving at my house. I also checked with my post office I live in a very small rural town and the post office knows everyone by name. Of course, they had no mail from Wells Fargo for me, nor could they postulate as to why I was not receiving the mail. 

I went over this with the dispute agent, who told me rudely that regardless of whether I was getting mail or not, it remained my responsibility to go online and to check on my account. I had not reason to do that because I thought I was making monthly payments in a timely manner for the past three years without any problems until now when I finally received a call from someone at Wells Fargo about the loan.

I believe that WF should accept some responsibility for failing to contact me when my 18 months were up, and to contact me again at some point in time during the next 18 months before levying a HUGE deferred interest payment. I think the failure of WF to communicate effectively with me in a timely manner AND the abusive percentage of interest are both issues for the CFPB to investigate. 

I told WF I was willing to negotiate a settlement but that was declined and the bank is holding firm on these abuse terms and negligent practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation