Consumer complaint received 2025-02-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, Ca, XXXX XXXX XXXX ACCT # : XXXX Alleged Amount Due : {$890.00} Past Due Amount : {$120.00} Date : XX/XX/year> XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Phone : ( XXXX ) XXXX Consumer Financial Protection Bureau XXXX CFPB ) XXXX XXXX XXXX XXXX  XXXX XXXX XXXX Subject : Complaint Regarding Credit Reporting Violations Charge Off and Violations of Consumer Protection Laws Dear Sir/Madam, I am writing to file a formal complaint against XXXX XXXX who is reporting a charged-off account on my credit file. I have made efforts to live a responsible financial life and improve my credit, but due to the actions of XXXX XXXX, I am being denied access to fair credit opportunities, which directly affects my ability to thrive financially and live a better life. I am requesting immediate resolution to the violations cited below, which include breaches of federal laws, namely 15 USC 166b, 15 USC 1681i, and 15 USC 1681s-2, all of which impede my ability to improve my creditworthiness and financial well-being.

Violations : Violation of 15 USC 166b - Charging Interest After Charge-Off : According to 15 USC 166b , once a creditor charges off an account, they are prohibited from continuing to charge interest or fees on the balance. However, XXXX XXXX has unlawfully continued to apply interest and fees to the charged-off account, further inflating my balance. This is a clear violation of the law and exacerbates my debt, making it increasingly difficult to resolve my financial situation. Such actions have kept me in an endless cycle of debt, which is contradictory to my efforts to rehabilitate my credit. 
Violation of 15 USC 1681i - Failure to Investigate Disputes : Under 15 USC 1681i, when a consumer disputes information on their credit report, the reporting agency ( including creditors ) must investigate the claim in a timely and accurate manner. I have disputed the inaccurate reporting of this charged-off account, but [ Creditors Name ] failed to properly investigate or update my credit file to reflect the correct information. This failure not only violates my rights under the Fair Credit Reporting Act ( FCRA ) but also severely damages my credit score and limits my access to affordable credit. As a result, I have been deprived of opportunities to improve my financial position, like qualifying for loans with better terms or securing housing.

Violation of 15 USC 1681s-2 - Failure to Report Accurate Information : Under 15 USC 1681s-2 , creditors are obligated to report accurate information to credit reporting agencies. XXXX XXXX has reported incorrect and outdated information regarding this charge-off, which is directly harming my credit score. By failing to report accurate information and correct the disputed items, XXXX XXXX is undermining my ability to achieve financial goals such as buying a home, securing a car loan, and rebuilding my credit. The misreporting of this charge-off is a severe hindrance to my efforts to move forward with my life. 
Impact of These Violations : These violations have directly affected my financial and personal well-being, restricting my access to essential credit products and services. As a consumer trying to rebuild my life, these unlawful practices deprive me of the chance to secure affordable loans, better interest rates, and essential financial opportunities. The misreporting of this charge-off not only damages my credit score but also causes distress and hardship, making it harder for me to move forward in life. Financial freedom is crucial for a persons quality of life, and these actions obstruct my path to a better future.

Demand for Correction and Timeline : I demand the immediate removal of any additional interest or fees applied to the charged-off account, as stipulated by 15 USC 166b . I also request that XXXX XXXX properly investigate my disputes and update my credit file to reflect the accurate status of this account in accordance with 15 USC 1681i. Additionally, I request that XXXX XXXX report accurate information to the credit bureaus under 15 USC 1681s-2.

These corrections must be made within 30 days from the date of this letter, in compliance with applicable consumer protection laws. Failure to rectify these violations within this period will result in further action, which may include filing complaints with the Consumer Financial Protection Bureau, the Federal Trade Commission, and potential legal action for damages resulting from these violations. 
Consequences of Non-Compliance : If the necessary corrections are not made within the allotted time frame, I will escalate this matter by filing formal complaints with the Consumer Financial Protection Bureau, the Federal Trade Commission, and pursuing legal remedies. Additionally, I will pursue legal action against XXXX XXXX for damages and any other relief I am entitled to under the law for their noncompliance with consumer protection laws. 
Please consider the severe impact that these violations have had on my life, and I urge you to take swift and immediate corrective action to remedy this situation. I am entitled to fair and accurate credit reporting, and I request your prompt attention to this matter. 
Thank you for your time and consideration. I expect a response within 30 days from the date of this letter. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation