Consumer complaint received 2024-09-15 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I noticed after losing job and deciding to finally spend my money and pay my debt that my savings account from XXXX was not available or showing it existed. I have no record of that savings account, created new troubleshooting, and fairly certain a email or phone scam/hack/spoof mustve occurred if its not a technical or inside fraud. On some level, Im confused because XXXX never generated 1099-INT statements. I deposited cash weekly from XXXX, opened a checking account in XXXX, and transferred cash and made cash deposits to savings account ; always less than {$600.00} daily never more than {$800.00} weekly but usually XXXX XXXX  {$500.00} in mostly XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and thats it. I had approximately XXXX XXXX saved of previously taxed income saved over 15-20 years. I then proceeded to successfully save about XXXX XXXX more from XXXX. I have never touched these funds ever. Not for debt, emergencies, family, loans, overdrafts, repayment, fun, or bills.

When I lost my job from undiagnosed XXXX XXXX issues with people and being sensitive from unnecessary criticism and XXXX  and XXXX I paid all my debt including XXXX XXXX in student loans because no one can keep that straight and Im tired of all of it. Credit, XXXX, assets, insurance. 

Seeking doctor for diagnoses to seek XXXX because Im XXXX and now unmedicated and broke and nearly homeless. I wanted to pay all my debt with my life savings I did nothing with to generate better returns just unsure always no roots or certainty and desire to keep not loseto hopefully clear debt and start fresh, get emergency/hardship loan after debt consolidation aka debt relief was a complete and utter JOKE. So with my credit tanking and items at collections or closed or late for first times ever, I decided to cash all in. And paid everything. And couldnt select my savings account I hid online. And couldnt locate it. Or my funds. Or history of transactions for an account not there. Or a record of taxed interest which should have been for XXXX XXXX XXXX XXXX accruing yearly around XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and {$110000.00} as of XX/XX/XXXX. Called and emailed secure message Chase Bank app and fraud center, locked card but not issue with checking all checking is me repaying before returned payments and current balance- XXXX XXXX  was - XXXX XXXX  at one point in last three weeks. I have gotten nothing in terms of resolution or acknowledgement in any way that anything suspicious or errant has occurred. I am being treated as if nothing happened. And rerouted back each time for more info than exists. Never maxed out 401k or IRA and never set up anything with financial advisor. Was always just waiting and wondering about crypto and investing and buying property because renting is absurd but twenty years of XX/XX/XXXX and housing crisis and COVID and inflation and watching everything fail unless you already had money or assets to sell for profit. Im missing {$110000.00} and I have reported it to Chase, here to you, to the FTC, disputed negative records and late payments and everything with credit bureaus, froze accounts, then removed freeze after no activity or anything. Had bad credit loan scam email in XXXX and responded to phone spoof for Chase fraud but never anything regarding savings. Its just XXXX gone. Im unmedicated, jobless, misunderstood and underutilized, have XXXX XXXX XXXX because of life and time, and want my money so I can fix my life and find people who wont leave or stop being fun or caring. Between XXXX XXXX and job and relationship and bills and world and adulting, everything is falling apart and I havent filed a police report because I have literally no evidence or help from Chase beyond my word. I even requested {$110000.00} from Chase via XXXX. Tried everyone and everything but phone calls get rerouted and hung up on/disconnected. I dont know what to do. About to apply for XXXX and bankruptcy and maybe sue parent for emotional distress, job for unfair termination and mXXXX XXXX XXXX rights, and bank for technical error or anomaly or glitch/fraud/negligence/identity theft. How is there no record of anything? Can someone have erased the existence of my account and every transaction for four years? And have funneled my money the entire time and no 1099-INT? I tend to be very rude and respond back to text and email scams before marking as spam or reporting. Could I have directed someones attention on me and gotten burned? Thanks for your help. The irony is I never touched this fund for 22yrs and slowly deposited it all the while trying to determine next best step or gameplan. And with how everything went a month ago personally and professionally I decided to spend it all on XXXX  XXXX in debt to totally clear everything and spend 25 more years getting things done right and preparing for a better retirement. When I should have put money in retirement funds and gotten more in 25 years than I could by not? Regardless, I went to ensure all transactions would draw from my account over XXXX XXXX and nothing to be found in any way. Talk about XXXX XXXX. As you can imagine, Im not doing well. But getting my money back would be an awesome start.

Company response to consumer: Closed with monetary relief