Consumer complaint received 2025-02-12 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX Form Additional Pertinent Information To : Navy Federal Credit Union XXXX Dispute Department ) Reason for Chargeback Request Fraud Scammer impersonated the founder of XXXX  XXXX XXXX to deceive me Misrepresentation False claims of affiliation with XXXX  XXXX XXXX  to gain trust Services Not Provided No access to the services promised Description of the Fraud I was the victim of a scam in which an individual impersonated both XXXX  XXXX XXXX  and its founder to fraudulently convince me to send cryptocurrency as payment for service. 
The scammer falsely claimed to be the founder of XXXX  XXXX XXXX  and used that authority to establish trust. 
I was led to believe that I was being provided expert signals service directly from the person who created the platform. 
After sending the payment, I never received access to money I deposited or funds that he claimed were being made on the account. They kept telling and pressuring me to deposit more money, up to XXXX XXXX XXXX dollars at XXXX point. I told them I want to withdraw the profits that I appeared to have been making and re-deposit it into my account to increase leverage. The scammer told me that's not how that works and that I need to work on adding more money into my account then stopped communicating, once the founder addressed the community because I told him the situation I am in. 
This is a case of fraud, identity theft, and unauthorized use of XXXX  XXXX XXXX  's name and founder 's identity to deceive customers. 



Since the payment originated from my XXXX XXXX account, I am requesting a chargeback and refund because : I was deceived into authorizing this transaction under false pretenses. 
The scammer had no legitimate affiliation with XXXX  XXXX XXXX  or its founder. 
I received nothing in return for my payment, they lied under the pretense of providing me expert signals and providing me with screenshots of what appeared to be profits made and that I needed to work on depositing more money into my account. 
When I told them I wanted to withdraw the profits I made they claimed that is not how this works and I need to worry about adding more funds into my account, then stopped communicating with me afterwards. 
I have attached clear documentation of the scam in the dispute portal as well as links to evidence in this document, including transaction records, chat messages proving impersonation, and official fraud reports. 

Information of person being Impersonated XXXX XXXX  XXXX  of XXXX  XXXX XXXX, which I am a member of and he is the founder of. 
Link to XXXX  XXXX  XXXX : XXXX : XXXX XXXX XXXX : XXXX Discord username : XXXX  Impersonator used a very similar username to communicate with me on the platform that services are provided on, which is XXXX, screenshots have been attached to dispute. 

Impersonator went by : XXXX  instead of XXXX, XXXX instead of z I have attached all documents of evidence into the dispute portal as well as provided the evidence here as well in this link. 

https : XXXX? XXXXXXXXXXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation