Consumer complaint received 2026-06-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with fraud alerts or security freezes — 
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX Account number : * XXXX Address : * XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX Hello, This is a follow up complaint before start with general attorney and exposure case on XXXX XXXX XXXX as explained on previous information provided. My concern is because my ongoing process is still waiting for any update or any appropriate attention required, on my previous concern on a complaint on Consumer Financial Protection Bureau is requested my refund check for closed account that have many months waiting for that and every time when called and visited a branch the unique response is that my check will arrive soon or requesting a XXXX registration that is already started and soon I will share with this executive department, I have made many contacts and always received the same response explaining of my total funds cleared without problem are held but no one valid or legal arguments are expressed. On my account is hold a pair transactions because the bank are unable to accept the wires with a excuse that are on other name that are called " DBA ''. On every time on all contacts with this bank I have choose the respective deduction of this amounts for the appropriate closure of this " investigation '' so respectively of this my funds cleared and available are a sum that need to be receiving on the respective refund check to my address because that are a sum earning interest holding for the bank benefits, This is my money cleared but is hold on " suspense '' for this bank without any legal agreements, nothing has been found on my legal agreement signed that justifies this actions from this bank for hold my funds for more of 280 days and counting, already contacted and filed an complaint as a previous explained, on XX/XX/year> received a letter with a short and vague response that just show relevance to the amounts on hold for for the investigation of the XXXX name that are different in your opinion so I have opted for deduction from my available and cleared balance. As the moment of this letter nothing has been refer to my other funds available and held by this bank without valid or legal arguments and as you can see on the letter received there is a vague term that show many things with lack of knowledge of coherence with the agreement signed. XXXX XXXX XXXX XXXX on my representation has been started this process of complaints on CFPB and the agent with this case has been take easy this case and just make a response without any real and appropriate treatment to this complicated and serious case, for this situation I will make a XXXX filed Case and same situation has been happened ( no serious treatment has been taken from this executive department ). My unique requirement is a serious treatment to my case and the appropriate release of my funds on the respective refund check to my address on file. I will need to express again that I have entered in communication with a media channel XXXX that are part of XXXX XXXX XXXX for make a small interview about banking failures, so before of sign the exposure and recording agreements need a response from your part and a details of your media department for an appropriate communication between. This latest complaints and communications are part of the process of Arbitration First for able to make petition of the release of my funds before of start court case on the clerk of XXXX XXXX as you can see in this arbitrary actions from your banks side have many causes of action. Please re-check all of your systems and check every call made for me, every complaint and every contact made from me to the bank and most important your incongruent responses saying that my check will arrive soon etc etc because I have all voice call recorded, every statements, every deposits, every receipts and every response letter with refuse attitude from the bank so I need that you are notified that have on my own every of that information for avoid any misunderstanding from the bank side. Aside of this I need a to make a request for a detailed statements of my available balance on my bank account at the moment of this letter. I hope for the appropriate and serious response and if is applicable the solution or conclusion of this process. regards. XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation