Consumer complaint received 2024-07-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: MIDFIRST BANK
State: LA

Complaint narrative:
We had Property damage from XXXX XXXX and Midland Mortgage being our Mortgager after a certain amount had to disperse our money to us. We sent all the paperwork for the electrical contractor to complete the work necessary, so when the electrical contract was completed on XX/XX/XXXX XXXX XXXX we called for an inspection. When I called for an inspection they said that in order to release funds to pay the contract the inspection had to come in above 79 %. The inspection was done on XX/XX/XXXX XXXX XXXX  and turned in on the XXXX XXXX XXXX. We didnt hear anything from the company so we called on Friday XX/XX/2024 we spoke with XXXX teller ID XXXX She told us to check back on Monday because the results of the inspection had not posted yet. I called again on Saturday XX/XX/2024 and Spoke with XXXX XXXX ID XXXX She said to call back on Tuesday or Wednesday because things were delayed due to the XXXX holiday. I called back on Tuesday XX/XX/2024 and Spoke with XXXX who informed us that our inspection came in at 83 %, HOWEVER the loss drafts department was NOT cutting a check for the contractor because they and I quote THEY MIS CALCULATED the percentages that we had to reach to clear inspection. And now suddenly we needed to be at 90 % for them to release funds to pay the contractor. XXXX helped us by submitting a RUSH request to the loss drafts department detailing the facts and the outstanding contract ( XXXX ) that now needs to be paid and how we have no more funds to pay it. It also states that the percentage details were not mentioned to us beforehand and WE DID NOT KNOW about that. Their MISTAKE IS NOT OUR FAULT. We did what we were supposed to do and met the percentage an jumped through all the hoops we were supposed to jump though. They need to do their part and Pay the Contract. Since then weve contacted them Several times. We called on Wednesday XX/XX/2024 and spoke with XXXX teller ID XXXX there was no response to the request. We called Thursday XX/XX/2024 and spoke to XXXX XXXX ID XXXX she said to call back Friday or Tuesday for a response to the request, We called back Friday XX/XX/2024 and Spoke to XXXX XXXX ID XXXX She said call back before Wednesday, We called back Monday XX/XX/2024 and Spoke with XXXX XXXX ID XXXX again and he said call back Wednesday, We called back Wednesday XX/XX/2024 and Spoke to XXXX XXXX ID XXXX she said call back on Friday We called back on Friday XXXX XXXX Spoke to XXXX XXXX and he said loss drafts was supposed to be calling me later today with their decision. So I waited till about noon no call so I called again Friday XX/XX/2024 Spoke to XXXX XXXX ID XXXX and She said the same thing Loss drafts department was supposed to call me by the end of the day with their decision. Now here it is XXXX no phone call no email no nothing with a decision I call back Friday XX/XX/2024 spoke to XXXX and She informs me that Loss drafts is GONE FOR THE DAY and they need another inspection to reach a higher percentage to release more funds. That I can call back Monday if I want to talk to them. To be honest Im Too Stressed out to talk to them again, Im already fighting for my health, I dont need this right now. What I need is for them to do their XXXX job and pay the XXXX contract.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation