Consumer complaint received 2025-02-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
I am a victim of identity theft and I have already submitted something through the FTC showing that I am a victim of identity, theft, and under section 605b they are required by law to not turn this into a 30 day dispute and to remove this off of my credit within four days. Which they did not do they turned this into a 30 day dispute, which is violating the law per section 605B. When I sent over my proof to them which was in XXXX around the XXXX through XXXX of XXXX I believe I mailed out my proof on the XXXX which I had a tracking number for, and they had to sign for it in order for them to receive it which they did and it all included a copy of my identity theft affidavit, and report from the FTC they started playing games with me to not get my stuff removed within four days. I sent that mail and proof to them with a tracking number which requires it to be signed for which they did sign for, and they still wouldnt upload my stuff to my file. Nor following the law which mandates them to remove these things off of my credit within four days, the only thing that they did was remove hard inquiries they did not do the full thing which is removing those things off of my credit. 

They also can not change the social security number that was initially put on these credit reports and change it and switch it to mine, which is illegal. And I have reason to believe that that is what theyre doing to keep certain things on my credit report. There is a auto loan taking out in my name and put on my credit report that does not have my right Social Security number on it and I believe that they are switching the Social Security number to match my original Social Security number to still allow it to be on my credit, which is illegal and wrong. Theres quite a few things on my credit report that theyre not paying attention to or evaluating right that doesnt have my right Social Security number my signature and so much more and they allow these things to be put on and affect my credit. I am asking for assistance with this because they are doing very illegal things and Im asking for you guys to mandate them to follow the law and remove these things off of my credit. 


I also had contacted their subpoena team to get a copy of a phone call which they completely ignored and did not send me and they are required to give me a copy of that phone call since I was on the phone call I sent multiple emails and they never responded to me ALSO EXPERIAN Equifax and Trans Union all BEEN ALLOWING TWO SOCIAL SECURITY NUMBERS TO BE ATTACHED TO MY FILE. ONE IS SIMILAR TO MY SOCIAL SECURITY NUMBER, BUT IT IS NOT MY SOCIAL SECURITY NUMBER AND THEYVE BEEN ALLOWING FALSE CREDIT REPORTS/ FILES/ AUTO LOANS CREDIT CARDS TO BE MADE ON MY FILE THAT IS NOT MY RIGHT AND ACCURATE SOCIAL SECURITY NUMBER AND THEY ALLOW TWO SOCIAL SECURITY NUMBERS TO BE ATTACHED TO MY FILE AND THAT IS ILLEGAL AND ONE OF THOSE SOCIAL SECURITY NUMBERS IS NOT MINE AND A LOT OF STUFF THAT IS ON MY CREDIT REPORT IS THAT WRONG SOCIAL SECURITY NUMBER AND IT IS ILLEGAL FOR THEM TO GO IN MANUALLY AND TRY TO UPDATE IT AND MAKE IT MY RIGHT TO SOCIAL SECURITY NUMBER EVEN THOUGH THAT IS NOT WHAT IS ON THE ACTUAL ORIGINAL PAPERWORK, IVE ALREADY CALLED A LOT OF THESE COMPANIES AND FOUND OUT THAT A LOT OF THESE CREDIT CARDS AUTO LOANS ARE NOT UNDER MY SOCIAL SECURITY NUMBER, AND THEY STILL ALLOW IT TO BE ATTACHED TO MY NAME. IT MAY BE MY LAST FOUR DIGITS, BUT THE FIRST THREE DIGITS ARE NOT MINE AND THAT IS NOT FAIR FOR THEM TO DO. IT IS ILLEGAL. THEY HAVE TO REMOVE EVERY SINGLE CREDIT REPORT THAT IS NOT MY RIGHT SOCIAL SECURITY NUMBER. THIS IS ILLEGAL.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation