Consumer complaint received 2023-04-21 00:00:00
Product: Credit card or prepaid card — Government benefit card
Issue: Trouble using the card — Problem using the card to withdraw money from an ATM
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I've been temporarily locked out for over two years all because my prepaid card was arrived with a misspelled middle name everything else is correct but when I go to the bank they see that it's not meeting banks policy due to it not being an exact match tellers explained to me the can not grant Access until I get my edd sponsor to fix my info making it match or else they can not help me then they redirect me to protective care with there help all the did was fully authenticate me over the phone and then they help me to get my weeks of certifications to go into the bank knowing my name on my card prepaid was not a match they still went ahead and allowed to break there biggest number one policy rule that's supposed to protect the banks assets as well as the customer so my point is they broke policy to allow deposits from a customer edd benefits and then I heard the lady slip and say yeah we will just make these types of clients make them deposites only so then I find out that there cashing me out but there not and they saying that they get paid me out well if they did then that's a lie cause that then would mean they had to break the bank policy a second time because my prepaid card still has no match due to the bank of America edd pre paid account s still to this day has not allowed me even access to a simple request like a balance check so these are my major complaints that s going to hit the bank harder then the recking ball and harder then any other settlement seeking total of XXXX XXXX for sure no one gets to break there own policy to benefit themselves by conveniency so I ask to please make my complete complaint as well as to please forward to the civil claims court for reasons of negligence as total reckless disregard to health and safety due to not having a fair banking system or along with that big major nono fact the bank has finally done its self a favor by destroying there own by not being that bank we thought was for Americans I am born and raised in California and I've been totally torn down from the un professional manner that's led me to entering hardship after hard ship now pain and sufferings has to be brought to light and needs to be addressed and resolved soon because XXXX XXXX will and can go up to XXXX XXXX so with no further delay let 's correct Mr XXXX XXXX XXXX by fixing the card and sending him a brand-new card wth correct spelling so I to can utilize my account that's been made to break policy apparently bank has failed miserably and still has not made right with such a loyal customer account I ask to send it to the local civil court house to start the process unless bank wishes to out pay me to resolve this serious indictment. That's my major concern the sooner they offer me a hush money amount like what I asked. For for having no policy intact while conducting daily functions where policy should have been place in full affect for

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation