Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
I am submitting this complaint regarding Bank of America 's handling of my business checking account. Despite repeated attempts to obtain information and resolve the issue, no department within the bank has been able to explain why my account was frozen, unfrozen, and then frozen again without notice, preventing me from conducting normal business transactions. My account had been in a negative balance status for approximately 119 days. On the XXXX day, I made a deposit specifically to bring the account current and resolve the negative balance. The deposit was accepted by Bank of America but placed on hold. I was informed that the funds would become available on XX/XX/XXXX at XXXX XXXX. Prior to XX/XX/XXXX, while reviewing my account online, I observed a transaction indicating a forced account closure followed by a reversal of that closure transaction. Concerned by this activity, I contacted Bank of America and was informed that the account was frozen. I subsequently spoke with Client Recoveries and was advised that the account appeared to be in the process of closing. I was instructed to wait 24 to 48 hours for the system to update. After waiting, I contacted the bank again on XX/XX/XXXX and was informed that the account status had returned to open and active. On XX/XX/XXXX, the deposited funds became available as promised, and I began using my debit card and account normally. However, on Saturday, XX/XX/XXXX, I attempted to use an ATM and was informed that no transactions could be processed on the account. I immediately visited a Bank of America branch and spoke with the branch manager. The branch manager advised that the account had been frozen again. She stated there were no alerts, notes, or explanations visible on the account indicating why the freeze had been placed. She further advised that the account appeared to be frozen rather than closed and provided me with the telephone number for Client Protection. I then contacted customer service and spoke with a representative named XXXX. XXXX advised that there were no notes or alerts explaining the situation. He could see that I had been actively using the account and stated that the issue appeared to be an internal Bank of America matter. He further stated that it appeared a simple code correction changing the account status from frozen to open would resolve the issue. XXXX directed me to contact Client Recoveries when they reopened. On Monday, I spent approximately nine hours, from XXXX XXXX XXXX XXXX XXXX., attempting to obtain answers regarding why my account had been refrozen. During these calls, I spoke with multiple representatives and supervisors, including Supervisor XXXX XXXX. I was advised that Client Recoveries was not the correct department and that Deposit Services would instead handle the issue. When transferred to Deposit Services, representatives were unable to explain why the account had been refrozen and, contrary to what Client Recoveries had previously stated, informed me that the account was actually closed. This directly contradicted information I had received from both Client Recoveries and branch personnel, who had repeatedly advised that the account was frozen, not closed. I was then referred back to Client Recoveries, where representative XXXX advised me once again to wait 24 to 48 hours and " see what happens. '' When I asked why I had never received any notice that my account would be frozen, he stated that customers would not receive notice unless the account was formally closed. On XX/XX/XXXX, I spoke with another Client Recoveries representative, I. XXXX, who stated that their department could not take any action unless the account was closed and attempted to transfer me yet again to another department. At this point, Client Protection, Client Recoveries, Deposit Services, customer service representatives, supervisors, and branch personnel have all provided conflicting information. No one has been able to explain : Why the account was initially frozen. Why a forced closure transaction appeared and was then reversed. Why the account was returned to open and active status on XX/XX/XXXX. Why the account was frozen again after funds became available and I resumed normal account activity. Whether the account is frozen or closed. Why no alerts, notes, or documentation exist explaining the status of the account. Why I was never provided notice regarding the freeze. As a business owner, I have deposits that need to be made into this account and ongoing business transactions that can not be completed because Bank of America has restricted access to the account without explanation. The bank 's inability to provide accurate information, identify the responsible department, or explain its actions has caused significant disruption to my business operations. I am requesting that Bank of America provide a complete written explanation regarding the status of my account, identify the reason for the freezes and any closure actions, restore access if the account remains open, and explain why no notice was provided. I also request that the CFPB require Bank of America to investigate the conflicting information provided by its various departments and provide a definitive resolution. If Bank of America is unable or unwilling to provide answers regarding this matter, I intend to pursue additional remedies through the Illinois Attorney General 's Office and any other appropriate regulatory agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation