Consumer complaint received 2025-05-21 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: PNC Bank N.A.
State: IL

Complaint narrative:
My first concern is that PNC has not properly credited the principal payments I made from XX/XX/XXXX to XX/XX/XXXX. My mortgage loan originated in XX/XX/XXXX through XXXX XXXX XXXX which sold it to PNC in early XXXX. I refinanced with PNC in XX/XX/XXXX for {$130000.00}. However, by XXXX years laterPNCs year-end statement showed my principal had only decreased by {$1200.00} to {$120000.00}. Based on my XX/XX/XXXX statement, I was paying approximately {$230.00} monthly toward principal. Over XXXX years, this should total around {$16000.00}. By the XX/XX/XXXX foreclosure, I estimate I had paid down about {$22000.00}. Yet PNC stated my balance had only reduced by {$9600.00} ( to {$120000.00} ). PNC has refused to provide an itemization of my payments despite multiple requests. 

My second concern is PNCs deceptive handling of my XXXX XXXX XXXX. After my bankruptcy discharge in XX/XX/XXXX, I resumed payments via a Loan Modification dated XX/XX/XXXX. PNC capitalized {$22000.00} ( for attorney fees and missed payments ) and added it to a principal balance of {$120000.00}, which was already incorrect ( it should have been closer to {$100000.00} ). The XXXX XXXX increased my loan to {$140000.00}, raised my interest rate from 3.5 % to 4.175 %, increased my monthly payment from {$1000.00} to {$1100.00}, and reduced my principal contributions to only {$210.00} per month. Before the modification, I had also participated in XXXX principal-reduction programs ( XXXX XXXX and PNCs in-house program ) that should have helped reduce my principal faster. Yet PNC failed to apply those reductions properly. 

Third, it does not seem that PNC properly credited my mortgage for an insurance claim payment of {$7200.00} from XXXX XXXX for storm damage incurred in XXXX XXXX. In XXXX, PNC asked whether I wanted them to send the check to me or apply it to my loan principal and I requested that the insurance funds be applied to my mortgage loan principal. However, I never received confirmation of this credit and do not believe it was applied to the mortgage principal as requested. I had filed bankruptcy in XXXX of XXXX and do not believe PNC had a right to apply the payment towards any interest or fees. On XX/XX/XXXX, I confirmed with XXXX XXXX XXXX of PNC Mortgage that PNC received the insurance payment of {$7200.00} and " credited to my account. " The roofing XXXX never received payment, and this payment is not apparent based on my loan balance by so little when I was also paying monthly ( bi-weekly ) principal payments. 

PNC has consistently refused to provide an itemized account history from XXXX onward. On XX/XX/XXXX, XXXX, a PNC representative, promised to request all my statements from XXXX to XXXX, but I have yet to receive them. I have been paying on this mortgage for XXXX years ( excluding about XXXX year missed during a bankruptcy stay ). Accounting for the {$22000.00} in arrears and fees, my principal balance should now be between {$85000.00} and {$96000.00}, depending on how payments were applied. Yet PNC claims it is still {$120000.00}.

Company response to consumer: Closed with explanation