Consumer complaint received 2026-02-11 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: Winklevoss Exchange LLC
State: CA

Complaint narrative:
Company : XXXX Credit Card / XXXX Issue Type : Credit decision error ; failure to provide adverse action notice ; inaccurate or misleading application outcome Date of Incident : Today Summary of Complaint I am submitting this complaint regarding XXXX  Credit Cards improper handling of a credit line increase ( CLI ) request, including ( 1 ) a contradictory approval-then-denial outcome and ( 2 ) failure to provide a legally required Adverse Action Notice, in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681m.

This is not an isolated incident and reflects a pattern of non-compliance.

Factual Background Today, I submitted a request for a credit line increase on my XXXX  Credit Card account. During the application process, the XXXX  system explicitly stated that I was approved for the credit line increase. 

Moments later, that approval was summarily reversed and changed to a denial, without explanation, justification, or any accompanying adverse action disclosure. 

This contradictory and misleading outcome caused immediate concern, particularly given my strong and well-established credit profile and excellent account history with XXXX 



Creditworthiness & Account History There is no reasonable credit basis for the denial. My credit profile and account performance are as follows : XXXX XXXX XXXX XXXX XXXX XXXX  Credit Utilization : XXXX % overall Payment History : 100 % on-time, no late payments Inquiries : Only two in the past two years Average Age of Accounts : 11 years XXXX Card Usage : Active for approximately XXXX months with meaningful spend and large, timely payments I have responsibly used this card and demonstrated consistent, low-risk credit behavior. 



Failure to Provide Required Adverse Action Notice More troubling, XXXX has failed to provide any Adverse Action Notice in connection with todays denial. 

This is now the second CLI denial within approximately 60 days for which XXXX  promised but failed to deliver an adverse action notice. I never received the required notice by email or mail for the prior denial either. 

Under FCRA 615 ( 15 U.S.C. 1681m ), creditors are required to provide a timely and accurate adverse action notice when credit is denied, including : The specific reasons for the denial The consumer reporting agency relied upon The consumers rights under federal law XXXX repeated failure to provide this notice constitutes non-compliance with federal law.

Basis for CFPB Complaint This complaint is based on : 1. Misleading and inconsistent credit decisioning ( approval shown, then reversed ) 2. Failure to provide legally required Adverse Action Notices 3. Lack of transparency and due process in credit decisions 4. Pattern of repeated non-compliance, not an isolated oversight Resolution Sought I respectfully request that the CFPB require XXXX XXXX XXXX to : 1. Conduct an immediate senior-level manual review of my credit line increase request 2. Provide a written explanation for why an approval was reversed into a denial 3. Issue all legally required Adverse Action Notices immediately, including for prior denials 4. Ensure XXXX XXXX process is brought into full compliance with the FCRA I am seeking a prompt, informal resolution but require transparency, accountability, and legal compliance in matters affecting my credit.

Additional Notes I am a financially responsible consumer with a long, stable credit history. I do not object to legitimate underwriting decisions ; however, I do object to arbitrary, opaque, and non-compliant credit practices that violate federal law and undermine consumer protections.

Company response to consumer: Closed with explanation