Consumer complaint received 2024-06-10 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Rent Recovery Solutions
State: CA

Complaint narrative:
I am a victim of identity theft, and Rent Recovery Solutions LLC, a debt collector based in XXXX, Georgia, is attempting to collect on the fraudulent debt in spite of my numerous attempts to furnish them with two FTC identity theft affidavits and two police reports filed with my local police department. 

Based on a XX/XX/year> letter from Rent Recovery Solutions LLC, I allegedly entered into one apartment lease in the XXXX area : the XXXX XXXX XXXX XXXX XXXX, GA ). I never entered into a lease agreement ( nor attempted to do so nor authorized anyone to enter into such an agreement ) in the State of Georgia which includes the XXXX XXXX After reviewing my credit reports with the three major credit bureaus and noticing several inaccuracies, it was apparent that my identity was stolen by an unknown individual who has attempted to enter into lease agreements with apartment buildings in the XXXX area. 

I first contacted Rent Recovery Solutions on XX/XX/year> and spoke with XXXX XXXX who informed me that there were actually two pending debt collection actions against me : one for the XXXX XXXX and another for the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, GA ). Both of these alleged debts are in the amount of {$320.00} for apartment application fees. I did not enter ( nor attempt to enter ) into a lease agreement with the XXXXXXXX XXXX XXXX XXXXXXXX. When I spoke with XXXX XXXX, I informed her that this debt was fraudulently procured by an unknown individual and that I am a victim of identity theft. Per XXXX XXXX 's instructions, I needed to submit an affidavit with the FTC, a police report, and proof of my identity to Rent Recovery Solutions, and both debts would be removed from my account. 

While I was gathering these documents, I sent Rent Recovery Solutions a request for proof of the debt along with any and all supporting documents provided to them by both apartment buildings. I sent this demand letter by certified mail on XX/XX/year>. 

In addition, I filed two identity theft affidavits with the FTC and two police reports with the XXXX XXXX XXXXXXXX XXXX where I reside along with other proactive measures to prevent future instances of identity theft. On XX/XX/year>, I timely sent these documents along with proof of identification to Rent Recovery Solutions via certified mail to prevent this fraudulent debt from going to collections. Rent Recovery Solutions received this letter on XX/XX/XXXX ; however, they are now in the process of collecting on this fraudulent debt in direct violation of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. 

When I reviewed my credit reports on XX/XX/year>, I noticed that Rent Recovery Solutions had initiated an a collections against me for the XXXX XXXX XXXXXXXX XXXX debt and reported it to XXXX, XXXX, and XXXX despite my timely compliance with their request. This resulted in a XXXX point drop in my XXXX score. 

As a result, I contacted Rent Recovery Solutions again on XX/XX/year> to discuss the pending collections action and my proof of identity theft. I left a voicemail for the assigned representative to demand that Rent Recovery Solutions cease the collection action ; however, to date, I have not received a response. On XX/XX/XXXX, I also contacted the XXXX XXXX XXXXXXXX XXXX to demand a letter that states that the debt is not mine, and they requested that I send the same information ( FTC affidavits, XXXX  police reports, and proof of identity ) to their corporate email for further review. I have also not received a response from the XXXXXXXX XXXX XXXXXXXX XXXX. 

I sent both Rent Recovery Solutions and the Enclave at XXXX Apartments an additional copy of the FTC affidavits, XXXX  police reports, proof of identity, the FTC Notice to Furnishers of Information, and demand letters via certified mail on XX/XX/year>. Both letters were delivered. 

To be clear, I did not open or authorize either account with the XXXX XXXX  or the XXXXXXXX XXXX XXXXXXXX XXXX. I have timely complied with all of Rent Recovery Solutions and attempted to contacted them numerous times by phone and certified mail to resolve this issue. Rent Recovery Solutions is attempting to fraudulently collect on this debt despite clear and apparent proof that I was a victim of identity theft. Outside of hiring an attorney for legal representation, I have no additional recourse against Rent Recovery Solutions for their clear violations of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Company response to consumer: Closed with explanation