Consumer complaint received 2026-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I ordered a cell phone case for an Iphone 17 Pro Max on XX/XX/XXXX in the amount of {$41.00}. I was never informed that the item was backordered ; it was not listed as backordered on the website. If it had been, I would not have made the purchase since this was a time-sensitive transaction. I need to protect my new phone from damage, clearly. After a couple weeks of not hearing from Punkcase.com, I reached out to them on XX/XX/XXXX to inquire about the shipping status of my order. They informed me that it was backordered and it would ship out in XXXX weeks. It has been XXXX weeks. I have repeatedly asked for a refund and my request has been continually ignored. Friday XX/XX/XXXX XXXX I havent received this. Can you cancel this order and refund my payment? Sent from my iPhone On XX/XX/XXXX, at XXXX, punkcase XXXX wrote : punkcase ORDER # XXXX Your order is on the way Your order is on the way. Track your shipment to see the delivery status. XXXX XXXX number : XXXX Items in this shipment iPhone 17 Pro Max Waterproof Case, Punkcase [ Extreme Series ] Armor Cover W/ Built In Screen Protector [ Black ] 1 Light Blue On XX/XX/XXXX, at XXXX, punkcase XXXX wrote : The item that you ordered is a great product but at the moment it is only available for preorder. The item will be restocking within XXXX weeks. We will ship it out to you right away and you will also receive a tracking number. Our sincere apology again for this. The product is great, if you wish to keep the order we can offer XX/XX/XXXX off your order for the inconveniences. Our sincere apology again for this. The product is great, if you wish to keep the order we can offer XX/XX/XXXX off your order for the inconveniences. XXXX XXXX, XXXX XXXX XXXX You received a new message from your online store 's contact form. Name : XXXX XXXX Email : XXXX Phone : XXXX Body : XXXX orders this case more than XXXX weeks ago please issue a refund. XX/XX/XXXX XXXX No please refund the full amount asap. Sent from my XXXX punkcase, XXXX XXXX XXXX The item that you ordered is a great product but at the moment it is only available for preorder. The item will be restocking within XXXX weeks. We will ship it out to you right away and you will also receive a tracking number. Our sincere apology again for this. The product is great, if you wish to keep the order we can offerXX/XX/XXXX off your order for the inconveniences. XXXX XXXX, XXXX XXXX XXXX Body : You said the item I ordered was backstocked for XXXX weeks. It has been more than XXXX weeks. ISSUE THE REFUND punkcase, XXXX XXXX XXXX Please provide your order number to check on your inquiries? If your order number starts with any letters, please do not leave out those letters, it is part of your order number. Dear XXXX XXXX, punkcase, XXXX XXXX XXXX we are sorry to keep you waiting but we are having delays on getting this item back in stock again punkcase, XXXX XXXX XXXX We normally ship the next business day depending on the availability of the product. We will email you the tracking number once it ships.Standard shipping can be anywhere between XXXX business days and expedited shipping is XXXX business days. Please note that international shipments outside of USA can take up to XXXX weeks for delivery. XX/XX/XXXX at XXXX XXXX XXXX wrote : Issue a refund. Its very simple. Sent from my iPhone

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief