Consumer complaint received 2025-09-06 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: TransferWise Ltd
State: MT

Complaint narrative:
I am XXXX and XXXX of a XXXX small business called " XXXX XXXX XXXX '' a XXXX XXXX XXXX XXXX which provides humanitarian assistance to persecuted Christians through recognized non-profits, Church organizations and through the promotion of the awareness of persecution, and which derives its income through the sale of collectibles and memberships, has had an account with Wise.com since the summer of XXXX, so as to facilitate the fund raising we undertake for humanitarian efforts and medical assistance groups helping persecuted Christians in XXXX. 

At the beginning of XXXX, Wise support wrote us a letter in which they said that they were suspending our account because our company " sells and distributes military and semi-miitary equipment '', a totally false accusation. In that communication there was a link to file an appeal, which led to a page which said " No appeals for you ''. So I opened my wise account and found a link to file a complaint which I did. 

Two days later I got a reply to my complaint from Wise support stating that their final decision was to permanently close our account for violation of section XXXX of their user agreement, a copy of the XXXX XXXX edition of which contains no section XXXX nor any numbered sections. 

They claimed the right to unilaterally judge the risk of a client. They apparently made no due diligence determination of the accusation against our organization, nor did they object to any specific individual bank wire transfer in or out of our account. 

It appears, however, to us, that what triggered their debanking of our company was that a XXXXXXXX XXXX in XXXX donated to our religious project at XXXX during the XXXX year to organize a XXXX prayer meeting. As that was the first incoming transfer they flagged and demanded to know more about our company in response. 

I believe that Wise attacked our corporation because of our XXXX commitment to helping persecuted XXXX  and has something to do with the views of certain employees who wanted to take revenge on our company in support of the XXXX who XXXX  at the children of XXXX XXXX in XXXX, and that they targeted our corporation since members of our organization have spoke in favor of defending XXXX and XXXX XXXX personnel, though we have never engaged in such activity. 

In addition to debanking us Wise appears to have shared information with their holding company, XXXX, to ban our application with XXXX which is also owned by XXXX. 

Our corporation on this account has suffered a tremendous blow to our activities, since we are no longer able to offer our members who are scattered all over the world, the ability to contribute to our XXXX XXXX via a XXXXXXXX XXXX XXXX, the numbers to which we can publish on our website. Many of our supporters, who are XXXX, refuse to use XXXX because of XXXX 's views on family issues. Thus we are left facing inability to operate because of Wise and XXXX 's outrageously false, rude, deceptive and cruel treatment of our corporation. 

It is possible that this false accusation was also generated against us as part of a racket to extort money exchange fees as we had to remove over XXXX XXXX value in currencies from their platform fearing they would freeze our funds. 

In this entire affair, Wise support cited no single or multiple bank wires which were the cause of their decision to suspend our account permanently, nor asked us to explain any particular activity of our corporation.

Company response to consumer: Closed with explanation