Consumer complaint received 2026-01-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: AZ

Complaint narrative:
On XX/XX/year>, I deposited a {$27000.00} check into my account after selling my vehicle. The funds were intended to pay off my auto loan. At the time of deposit, I was given a receipt stating the funds would be available on XX/XX/year> by XXXX XXXX. 

XX/XX/XXXX came and the funds were not available. I also did not receive any written notice, mail, email, or in-app notification that the hold had been extended, which I understand is required if a bank delays access to deposited funds beyond the original availability date. 

I contacted customer service and was told the funds would instead be available on XX/XX/year> by XXXX XXXX. Concerned, I went to a local branch in person and was told there was nothing they could do and that the hold would expire on XX/XX/XXXX, which is a different date than what customer service provided. 

I have now received three conflicting pieces of information : Written receipt stating funds available XX/XX/XXXX by XXXX XXXX  Customer service stating XX/XX/XXXX by XXXX XXXX XXXX staff stating the hold expires XX/XX/XXXX At no point was I given a formal written notice explaining the reason for the delay, the new availability date, or my rights, as required when a bank extends a hold on a check deposit. 

This delay is causing financial harm because these funds are specifically needed to pay off my vehicle loan. The lack of transparency, inconsistent information, and failure to provide proper notice have created stress and put me at risk of late fees and credit impact. 

I am requesting that the bank immediately release my funds and review its procedures for notifying customers about extended holds in compliance with federal funds availability regulations. 


XX/XX/year> Check deposited XX/XX/year> Receipt given showing XX/XX/XXXX availability XX/XX/year> Funds not available, no notice received XX/XX/year> Called customer service told XX/XX/XXXX by XXXX XX/XX/year> Visited branch told hold expires XX/XX/XXXX After I contacted the bank again, I was told a notice of extended hold had been sent through the banks app. I later found a message dated XX/XX/year> ( sent around midnight ), stating : Reason for Hold : We've placed a hold on your deposit because we have information indicating the check ( s ) may be returned. However, this explanation is vague and does not specify what information led to this determination. 

The deposited check is a cashiers check issued by XXXX XXXX XXXX XXXX for the purpose of paying off my vehicle loan. I was present with the buyer when the auto loan was issued and when the cashiers check was obtained. I have no reason to believe this check is invalid or at risk of being returned. 

Despite this notice, I was still given conflicting information about when the funds would be available. My deposit receipt listed XX/XX/year>. Customer service later told me XX/XX/year>. A branch representative told me the hold would expire XX/XX/year>. This inconsistent communication has caused confusion and financial stress.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation