Consumer complaint received 2024-10-02 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Capio Partners, LLC
State: TN

Complaint narrative:
In the month of XX/XX/year> I began to receive calls on my cell phone from someone who identified themselves as XXXX XXXX XXXX XXXX asking me to return their call due to a past due bill of {$270.00}. I did not return the calls. They called several times over the next 30 days. I finally called the XXXX number, provided my name and phone number they obviously had on file, and requested a copy of the bill be mailed to the address they had on file. The lady refused saying she needed my birthdate and SS #. I refused and asked her to simply send it to the name & address they had on file as I have never been to their hospital ( another state ) and if I owed the money I would pay. She said she could not resend a bill without me identifying myself. 
- XX/XX/XXXX. I was call by XXXX XXXX XXXX, identifying as a collection agency for XXXX XXXX XXXX XXXX. 
- XX/XX/XXXX. I called the number, recorded the call and still have it, provided my name and phone number, and asked for a detailed bill be sent by certified mail to the address they have for me. I never heard back. 
- XX/XX/XXXX. I received a letter from Capio Partners saying the bill was turned over to a collection agency. 
- XX/XX/XXXX, XXXXXXXX XXXX  I called Capio Partners and recorded the call ( and still have the recording ). I provided the account # on the mail sent to me, my name and phone number to the person on the other end of the line and requested a detailed copy of the bill be mailed to the address they have on file. The lady said she needed my birthdate for verification, I refused. I told her she would have that on file if it was my bill. I told her I wasn't asking for information over the phone, but rather the bill be mailed to the address they had on file and was found on the top of the letter they have already sent me. She said she could verify me by my address, and I repeated my address for her, indicated I would be fine paying any bill I owed. I informed her that unfortunately it was well documented that I was in another state on the day I supposedly received their services, and that I could not be in XXXX places at XXXX time. 
- XX/XX/XXXX, XXXXXXXX XXXX, XXXX TN. ( Expected delivery date of XX/XX/year> ) Within the 30 day time limit per FDCPA, I sent a certified letter via XXXX to Capio Partners requesting a detailed copy of the outstanding bill, date of service, explanation of services rendered, and the name of any professionals associated with the bill. I have a receipt for the certified letter. The letter was delivered and signed for on XX/XX/XXXX. It is my understanding this satisfied the requirements of FDCPA and I am to receive an explanation of services, the providers associated, and the total amount due. 
- XX/XX/XXXX. My wife called our insurance provider and asked if any requests for payment had been made by XXXX XXXX XXXX XXXX, or for the amount of {$270.00}, during the 2024 year. Our insurance company confirmed that no requests had been submitted or denied. 
- XX/XX/XXXX ( Their heading says it was printed XXXX XXXXXXXX XXXX  ). I received a letter via USPS indicating they received my dispute letter regarding the indicated account, however they can not provide me with additional information without my birthdate and partial SS #. They state that they will use this information to " update '' their records. *NOTE : If I was seen by this provider, as with ANY medical visit, they have my name, address, phone number, SS #, medical insurance information, all in triplicate!! One can not visit a healthcare provider without all of this information being presented prior to being seen. 
I do not want to provide information so they can then " update '' the records to prove it is me that owes the bill. They would already have that information. Plus, I would have given them my insurance card to make copies, and they would try to collect from my insurance FIRST, then bill me the balance. 
- XX/XX/XXXX. I called CFPB, XXXX, to see if someone could help me with obtaining a copy of this bill. I spoke to XXXX. She indicated that if in fact my timelines were true, I was within the FDCPA guidelines for receiving proof of the bill. She said I did NOT have to provide any more personal information to them, and that the certified letter required them to provide a validation letter of the bill with an itemized outline of services rendered, and associated charges. She said they can not contact me again until they provide that information. ( Which I have not received, even after giving my mailing address during the call on XX/XX/XXXX when she said that was all of the verification she needed. XXXX asked if I wanted to open a complaint, I did if it would help me find out what the bill is for, and she provided instructions for three different ways to file. She said the company has 60 days to respond after I file this complaint. 
* As I have told everyone, I will pay a bill if I owe the money, but I want a copy stating what the bill is for. As stated before, I have solid documentation that I could not have possibly been at their facility due to the location, and situation, I was in on the date they say the bill is for.

Company response to consumer: Closed with non-monetary relief