Consumer complaint received 2026-03-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: OR

Complaint narrative:
Date : XX/XX/year> at XXXX XXXX money was sent to the wrong person XX/XX/year> XXXX XXXX refund was requested XX/XX/year> XXXX XXXX i sent a {$1.00} with the msg below pls XXXX XXXX was mistake, last of my money please XX/XX/year> ( around XXXX XXXX oe so ) filed first dispute because thats when thy allowed me to file it despite the cash app chat bot telling me i could file it anytime Between XX/XX/year> and XX/XX/year> cash app denied my claim I appealed it, then fhey denied my appeal on XX/XX/year> I either accidentally sent or i was hacked and {$150.00} was accidentally sent to a person i barely knew that i had purchased something from FB marketplace one time months ago- i had no contact information for him and no ability to explain the situation but of course since i noticed immediately that the paymwnt had been sent to the wrong person ( and thereafter immediately requested a refund and opened a dispute as soon as they would let me ), i added as much money as i had left to my account to pay the right person. Then because i had no othet way to contact the person i sent them a {$1.00} with the message line saying Pls rtrn XXXX was mistake last money i had please! They declined the refund request and cash app declined my dispute, in spitw of the fact that had they acted as soon as i had complained, they could have easily put a hold on the funds and sort out the issue- instead they just say too bad, its on you. It makes me so upset because i am XXXX, i have no income other than food stamps, and the small amount of money i get from my housing voucher tompay my utilities ( {$220.00} a month ) that was where that money came from plus a early birthday present from my dad because i owe utilities and my pge bill. Cash app says you can submit evidence with your claim but you cant, they dont give you anywhere to upload files, then the chatbot says just reply to the most recent email about your claim with the files and well make sure they get to the right spot so i tried rhat. XXXX ; its a no reply email. So i try to chat again and explain this, and they just keep giving me instructions that dont actually work it told me multiple times to start a dispute or add files to the dispute and I never was able to it told me to reply to the email like I said wasnt able to do that it told me to appeal the decision and then I could add the files so once they denied my first decision I appealed it and I tried to add files that time couldnt add files so there was no way for me ever to provide evidence like they said for me to do so its basically just me explaining the story again and they didnt really give me a reason why they denied the appeal they just denied it after like three weeks of decision-making from start to finish which is just ridiculous especially when like I dont have any other money like I do not have any other money it is insane to me that I accidentally sent money to someone a total stranger who refused to give it back and they had everything in their power to hold onto it or to reverse the payment or whatever and they just dont XXXX do it and they even give people their money back if someones dissatisfied with a product they bought or something, but theyre not gon na give me my money back when I literally accidentally sent it to someone I dont even know and who wont return it? On top of all this in my effort to identify this person I even checked the jail roster at the local jail and lo and behold there was somebody there with the same name- XXXX XXXX who had been incarcerated starting XX/XX/XXXX and is still incarcerated, so theres a large possibility that someone impersonating him is in charge of his account so its possible its not even the account holder who declined the refund. I explained this to cash app as well and they refused to take it into account or even add it to the claim.

Company response to consumer: Closed with explanation