Consumer complaint received 2024-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: ProCollect, Inc.
State: TX

Complaint narrative:
I signed a 12 month lease with XXXX at XXXX in XXXX TX. During my stay I was stalked by the maintenance staff and maintenance was entering my unit w/o consent. I sent several complaints as my garage door would be wide open when I got home. I filed two police reports and alerted mgmt. Eventually two maintenance staff were let go. At the end of my term I did not renew my lease due to all of incidents. However, after speaking w/the GM she apologized and suggested I change units and start fresh. I agreed and paid a deposit for a different unit about 2 months in advance. A few weeks later I received a statement with move in charges and one the charges was for a washer & dryer. I already had a W & D that I had been using for the year. A new mgmt company purchased the property and were installing W & D in the units. The GM said she would check w/her district manger to confirm I could use my W & D since I was a current resident. I followed up w/GM consistently and she consistently said she was waiting for a response. For over 3 weeks the GM was said she was waiting for a response and the day before my move the GM emailed me stating they could not make an exception and I can store my W & D in the garage., I couldnt believe I was getting this information the day before. I asked to tour the unit I was moving into and I noticed a new w & d was recently installed. Since my lease was ending I reluctantly agreed b/c I had movers scheduled. The next day I went to sign my lease and I noticed a familiar looking man at the leasing office. It had been a while his hair was longer and he had on a fitted cap. During my conversation with the GM while signing my lease she expressed how happy she was to have and said the name of one the maintenance men who was let go. I was shocked and upset. I had just signed my lease and I immediately contacted the district manager to let her know under no circumstances I would be living there due to my safety. I could not believe the GM hired him back after the previous mgmt company let him go. The district manager agreed to terminate my lease and allow me time to find a new place w/o penalty. I literally had movers on the way and my unit was packed. I took off work 4 days to move. She asked me how much time s d we agreed on 30 days and she told me to give the GM my move date a few weeks later I received an email requesting rent, I told her the DM said I could stay w/o penalty. After moved out I received a bill for over XXXX. My original rent was {$1300.00} and {$600.00} deposit. The list of charges for a one month stay after being told I could stay w/o penalty is outrageous. This charge is on credit and preventing me from renting another apartment. After completing my lease and paying over {$13000.00} in rent for the year. I cant rent an apartment b/c of {$1.00}. This is completely unfair and taking advantage of renters. I have called my two senators in Texas and I am currently advocating for renters rights in the state of Texas. The majority of apartments in Texas are owned by large corporations. When you move out tenants are charged, cleaning fees, paint fees, drip pans, carpet cleaning etc. Normal wear and tear that add up to hundreds of dollars in fees and if the fees are not paid, management companies report it the credit agencies and a past due balance prevents tenants from renting b/c of outstanding balances. Security deposits are for damages. It is not my responsibility to make ready a unit for the next tenant. In the state of Texas management and maintenance can enter the unit w/o notice. Its completely inappropriate and intrusive. This needs to be seriously investigated and there needs to be federal legislation passed to protect the safety and rights of tenants. After the trauma I endured at this property from maintenance breaking into my security cameras and home alarm tracking and monitoring when I was leaving and coming is extremely scary and stressful.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation