Consumer complaint received 2024-04-24 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Navient Solutions, LLC.
State: TN

Complaint narrative:
Thousands of students were scammed by Navient into taking out predatory private loans to attend for profit online schools such as the one I attended, XXXX XXXX. 

As a matter of fact, XXXX XXXX  was investigated by the FTC and charged with making misleading claims about high graduation rates and high rates of job placement within XXXX months of graduation. Furthermore, XXXX was involved in a class action lawsuit XXXX, et al vs. XXXX XXXX XXXX, in which I was a full class member resulting in a settlement I received. 

Because of the numerous claims of fraud and misconduct perpetrated by these online for profit schools, such as XXXX, I was able to file a Borrower Defense claim with the Dept. of Education against XXXX, and my Fed. loans of {$90.00} were discharged and my credit repaired. My Borrower Defense Claim was also part of the XXXX XXXX XXXX settlement for which I was a full class member. 

I am aware that Navient was sued by XXXX state AGs regarding their predatory loans to attend these online for profit schools and that Sallie Mae/Navient were a " preferred '' lending company in a " deal '' with these schools during the early XXXX XXXX. These private loans with a high risk of default were part of a package deal offered to " for profit online schools ''.

But, loans made to students in states outside of the agreement, or those who were not in default fo
r XXXX months or more during a " specific '' time frame, were excluded. I am sure this was a big win for Navient, but, what a sham of a settlement deal for the rest of borrowers scammed into taking loans to at least XXXX for profit online schools. 

After the AG settlement, didn't Navient also get out of the Federal student loan business due to scrutiny from lawmakers and borrower advocates? Didn't Navient have to pay restitution to the Federal student loan borrowers for not informing students of IDR/IBR payments students could have enrolled in, but instead steered toward forbearance? Furthermore, hasn't Navient been sued at least a half dozen times for other predatory loan practices and illegal collection practices? 

Furthermore, I am also aware of a " pilot '' program by which Navient is sending out " applications '' to select students who may have filed Borrower Defense claims against their schools and were approved. This application is a sham. Why do we need to prove anything? Navient knows who we are.

Under the FTC " Holder Rule '' Navient is liable for giving predatory loans in connection with online for profit schools. Time is running out for Navient to do right by students who were scammed into taking out private loans to attend online for profit colleges who have misrepresented themselves to the public in order to entice students to enroll. XXXX XXXX XXXX has sent a letter to Navient 's CEO asking to discharge these loans NOW! It's time Navient do the right thing and discharge all these private loans made to attend online for profit schools NOW!

Company response to consumer: Closed with explanation