Consumer complaint received 2024-11-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
I began a XXXX wire transfer on XX/XX/year> from my account with Truist bank to an account with XXXX  XXXX XXXX. I did a wire transfer in XXXX separate increments within the same day to the same account for a total of {$110000.00}. Unfortunately, after getting confirmation that the wire transfer was succesful, I realized, after the fact, that I had entered the wrong account number by mistake. I had wired the money to the wrong account within XXXX XXXX XXXXXXXX. Fortunately, my brother in law owns the account that had my money, however, there was an injunction on his account and the money was not being released. My brother in XXXX explained to his bank XXXX XXXX XXXX XXXXXXXX ) that this was not his money and to return the money in full back to the original sender. XXXX XXXX XXXX confirmed that they had received the money and would return the entire amount back to me, the sender. I immediately notified my bank, Truist, and they informed their XXXX team. My bank has not been able to retrieve my money from XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX 's refusal to release my money, despite my brother in law verbally communitcationg that this was not his money and to return to sender. My brother in law ( owner of the account with XXXX XXXX XXXXXXXX ) went to his regional branch and submitted in writing the mistaken amount of money that was wired to him and that XXXX  XXXX XXXX must be returned in the full amount, like he instructed a week before. Truist has communicated to me that none of my funds has been returned and that XXXX  XXXX XXXX is not cooperating in communication with them regarding the status of the wire transfer retrevial. I am at a lost of what else to do, but this is my life savings and retirement money. I am distraught and am asking for help to retrieve all money that was mistakenly wired to the wrong account. I have logged all my wire transfer ID 's and info and will submit it under the attachment portion. 

Below are the information and ID 's of the Federal Wire Transfers Retrieved by XXXX XXXX XXXX 
XXXX Wire Transfer from Truist Bank XXXX XXXX XXXX XXXX : Reference number : XXXX. Went to XXXX XXXX XXXX XXXX XXXXXX/XX/year> XXXX Wire Transfer Truist Bank XXXX XXXX XXXX XXXXXXXX XXXX Reference number : XXXX. This wire transferred to XXXX XXXX XXXXXXXX on XX/XX/year> XXXX Wire Transfer Truist Bank XXXX XXXX XXXX  XXXX XXXX Reference number : XXXX. This wire transferred to XXXX XXXX XXXXXXXX on XX/XX/year>. 

I also have attached my retirement account statements that shows source of the wire transfer of {$110000.00} to the wrong account in XXXX  XXXX XXXX that I need retrieved back to my Truist bank account. In addition, attached are federal identification numbers provided by my bank Truist bank to give the beneficiary account holder in XXXX XXXX XXXXXXXX to retrieve my funds for total amount of {$110000.00} from his bank which is XXXX XXXX XXXXXXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation