Consumer complaint received 2026-03-05 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Waypoint Resource Group, LLC
State: FL

Complaint narrative:
I am filing this formal complaint against Waypoint Resource Group , LLC ( " Waypoint '' ) for multiple violations of the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq., the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and Regulation F, 12 C.F.R. Part 1006. BACKGROUND AND DISCOVERY OF THE ACCOUNT : On or about late XX/XX/XXXX, while reviewing my consumer credit report, I discovered a collection account reported by " WAYPOINT RESOURCE GR '' reflecting an open balance of {$1800.00}, with a reported opening date of XX/XX/XXXX, and last reporting date of XX/XX/XXXX. The account status is listed as " Open '' with " Individual '' responsibility. The " Type '' field is listed as " -- '' ( blank ), and the " Original creditor name '' field lists " WAYPOINT RESOURCE GR, '' which is Waypoint 's own name not an identifiable original creditor. Prior to discovering this entry on my credit report, I had never received any communication of any kind from Waypoint Resource Group , LLC. I received no phone calls, no letters, no emails, and no Model Validation Notice. I have no knowledge of the underlying debt, the original creditor, or any transaction that could have given rise to this obligation. SPECIFIC VIOLATIONS : Violation 1 Failure to Provide Initial Validation Notice ( 15 U.S.C. 1692g ( a ) and 12 C.F.R. 1006.34 ) : The FDCPA requires that within five ( 5 ) days of a debt collector 's initial communication with a consumer, the collector must send a written notice containing the amount of the debt, the name of the creditor, and the consumer 's right to dispute within thirty ( 30 ) days. Regulation F further requires an enhanced Model Validation Notice with itemized debt information, consumer protection disclosures, and a tear-off dispute form. Waypoint never sent me any initial communication or validation notice. By reporting this account to credit bureaus before making any contact with me, Waypoint deprived me of my statutory right to dispute and demand verification within the thirty-day validation period. Violation 2 Reporting Inaccurate and Incomplete Information to Credit Bureaus ( 15 U.S.C. 1681s-2 ( a ) ) : Waypoint reported this account to one or more consumer reporting agencies with materially incomplete information. The " Original creditor name '' field lists Waypoint 's own name rather than the actual original creditor. The account " Type '' field is blank. This information is insufficient to allow me as a consumer to identify, verify, or dispute the debt. Furnishers are required under the FCRA to report accurate and complete information. Reporting an unidentifiable debt with the collector 's own name substituted for the original creditor is misleading and inaccurate. Violation 3 Unfair and Unconscionable Collection Practices ( 15 U.S.C. 1692f ) : Rather than engaging in lawful collection practices by first communicating with me directly as required by the FDCPA, Waypoint used credit bureau reporting as a first-strike collection tactic. This " report first, communicate never '' approach is designed to damage the consumer 's creditworthiness and coerce payment of an unverified and unidentified debt. This constitutes the use of unfair and unconscionable means to collect or attempt to collect a debt. Violation 4 False, Deceptive, or Misleading Representations ( 15 U.S.C. 1692e ) : Reporting a collection account to credit bureaus with Waypoint 's own name listed as the " Original creditor '' is a false or misleading representation of the character and status of the debt. A consumer can not meaningfully identify or dispute a debt when the true original creditor is concealed behind the collector 's name. HARM TO CONSUMER : This unauthorized and unverified collection account is actively damaging my credit score and my ability to obtain financing. I am currently in the process of applying for commercial truck financing to launch my owner-operator trucking business. This derogatory tradeline is directly impacting my ability to qualify for a lease-purchase truck agreement and could cost me thousands of dollars in higher rates or outright denial of financing. The harm is real, immediate, and ongoing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation