Consumer complaint received 2016-09-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Don't agree with fees charged
Company: Dream Center Education Holdings
State: MI

Complaint narrative:
I 'm currently in debt {$15000.00} from a school who said they were all for my best interest but resulted in a pure scam. I was introduced to this school my XXXX. I went through all the steps of admissions and finally came the part when they took advantage of me financially. I was asked a series of questions about my financial background and my mothers background. When they found out I was poverty stricken they told my mother that since she had bad credit all she had to do was apply, she would get denied and when that happened I would be eligible for more money to further my education with the Art Institute. That 's exactly what happened she was denied and when the school saw how much I was eligible for they kept pushing for me to take out the maximum amount. Before I left my home state I was notified that I had a new financial advisor and that we would have to start the whole process all over again which means they would run my mothers credit again just to get denied and make her credit score horrible again. I started my 9 hour journey to Minnesota to start college and met with a man I never spoke with until that day. He put all these papers in front of me to sign. He told me that they were just the codes and conduct for the school and a few rules that I had to abide by. So I was a naive XXXX year old excited to be starting school in a different state, I just start to sign my life away not knowing what the consequences will be like later down the road. The whole time im being encouraged and rooted on by someone who 's supposed to be in the best interest for me financial wise. The semester progressed and I did n't hear anything from my financial advisor until the last week of the semester when it was time for student to start taking out money for the next semester. He told me I had to take out an additional {$4000.00} to cover the remaining fees and cost that were owed. I felt a little unsure because when I filled out my fafsa it grants me funds for fall, winter and summer semesters. The financial advisor tried to comfort me and just say that there was just a small amount of fees that I had left over and i 'd be all set for the remainder of the year. There I was again thinking that he knew what he was talking about and signed a way. After a year of pressure and constant reminders that it was in my best interest to take out multiple loans I was on the verge of XXXX and I had to move back home due to the constant pressures. Many years later I take a look at my credit report and to my surprise there was a amount of {$15000.00} that I was not aware of listed on my credit report. I 'm seeking any kind of help as well as loan forgiveness because I was not aware of any of amounts of money that I was being charged. The school I attended was The Arts Institute-International Minnesota.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation