Consumer complaint received 2024-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I'm sick & tired of having to go back & forth with these people about INACCURATE INFORMATION ON MY CREDIT PROFILE! NOW I SEE THE XXXX XXXX HAS CHANGED TO A LOCKBOX COMPANY AND STILL REPORTING WRONG INFORMATION! WHY DO YOU THE CFPB CONTINUE TO ALLOW THIS TO HAPPEN?? MY BALANCE IS CONSTANTLY FLUCTUATING ON MY REPORT WITH AMOUNTS THEY ARE JUST CHOOSING TO COME UP WITH! THIS IS EXACTLY WHY I CLOSED MY ACCOUNT! THEY KEEP PRETENDING TO PROVIDE ME WITH THE SUPPOSED INFORMATION BUT YET TO DO SO!! MY NEXT STEP IS A LAWSUIT CAUSE ITS RIDICULOUS THAT YOU ALL CAN JUST DO WHATEVER YOU WANT EVEN WHEN ITS WRONG! MY BALANCE HAS NEVER BEEN {$3400.00}!! HOW CAN YOU CONTINUE TO DO THIS?? IT STATES I MADE A {$1300.00} PAYMENTS SO HOW CAN IT GO UP FROM WHAT WAS PREVIOUSLY REPORTED IF I CLOSED THE ACCOUNT & CONTINUE TO MAKE PAYMENTS?? I HAVE PROOF MY BALANCE IS {$2800.00} & WILL ONLY GO DOWN CAUSE I MAKE MY PAYMENTS ON TIME!! IF LOCKBOX IS OVER IT NOW WHY DONT IK WTH THEY ARE & HOW TO GET IN TOUCH WITH THEM! THATS NOT WHO I ORIGINALLY OPENED MY ACCOUNT WITH & DONE BUSINESS WITH! IM XXXX & HAVE A XXXX XXXX & THIS IS & HAS CAUSED EMOTIONAL, XXXX XXXX XXXX & FINANCIAL DISTRESS UPON ME! IM PROVIDING PROOF OF EVERYTHING I'VE STATED EVEN SHOWING THE DATES! 
MY BALANCE IS ONLY {$2800.00}!! NO WAY IT CAN BE OR EVER BEEN WHAT's REPORTED! 

XXXX XXXX, XXXX & EXPERIAN HAS STILL YET TO SHOW & PROVIDE ME WITH DOCUMENTATION STATING HOW THEY'RE COMING UP WITH ALL THESE AMOUNTS OF BS BALANCES XX/XX/XXXX To whom it may concern. This is ridiculous & I expected better from you Experian, especially knowing how horrible XXXX XXXX are. I don't understand how you can previously update my account balance for this XXXX XXXX to one thing & then turn around & increase the balance. That doesn't make sense whatsoever ESPECIALLY knowing that I closed my account with this company because of ALL the problems Ive had with them along with thousands of other consumers. My balance has NEVER been {$3400.00}. The amount you had updated last month for the {$3100.00} was correct for then but you increased it when I made multiple payments as you even stated in your notes so how does that even make sense whatsoever?

Im enclosing proof of my for balance, as well as what it was prior to you changing it to a higher amount dated yesterday. None of that's correct. My CURRENT BALANCE IS {$2800.00} & it's ONLY GOING TO DECREASE NOT GO UP BECAUSE IVE CLOSED IT AS YOU SEE & I ALWAYS MAKE MY PAYMENTS ON TIME AGAIN AS YOU SEE! PLEASE QUIT PLAYING IN MY FACE & WITH MY CREDIT PROFILE OR I WILL FILE ANOTHER COMPLAINT WITH THE CFPB AS. WELL AS A LAWSUIT FOR INACCURATE INFORMATION!! 
PLEASE UPDATE MY BALANCE & CREDIT REPORT ACCORDINGLY & THATs WITH A BALANCE OF {$2800.00}!!! 


PLEASE & THANKS SO MUCH, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation