Consumer complaint received 2017-11-20 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Seterus, Inc.
State: NY

Complaint narrative:
Seterus is very confused about their own lies since this is their expertise. Seterus claim that they advised me a banker for over 29 years including the procedure for this mortgage and this incompetent XXXX lie to you about the Mortgage Note. Ocwen stated in 12 in official letters that I do not have any financial obligation and Seterus try to hide this due to incompetence. They stated that several times we disagree with my assertions regarding the Note and Mortgage but I am one of the Pioneer that create the procedure so there is no need for this lair to confused the situation. I am a XXXX he is a lair so his credibility is XXXX. Seterus defraud my family and soon we will meet in Criminal Court for defrauding my property and they will pay minim {$260000.00}. This lair is depleting Seterus account with his big ego and flash totally unnecessary big sending with his useless and very expensive letters but I expect soon to be fired too. Once fired I will continue to go after him and his family since he try to cover up the fraud against my property. Soon more legal cases against Seterus will start since people dislike lairs like XXXX. Please see their recent lost legal case XXXX vr. Seterus when they pay each family for their fraudulent activity. Soon they will have more such legal cases because this Seterus is so incompetent. It is time to close permanently their doors.. CFPB must force a XXXX dollars penalty on the criminal activity of this pirate Mortgage defrauding company. We need to know if Seterus approve this lair to pay very expensive mail with each letters sent via XXXX using money from stolen private property as may be the case with my property. I do not have any mortgage and my name is not on any mortgage note, Lying XXXX is using XXXX in order to show how incompetent they are when they flash spending shareholder money by sending very expensive XXXX. As for my property this lair XXXX claim that is now Real Estate Owned ( REO ), the former loan owner, XXXX XXXX, is responsible for the property until such time that it is purchased by a third party. No Real Estate in Pennsylvania will ever get involved once they learn that this Pirate Mortgage Seterus was involved in this fraud. This lair stated that any personal items that may have been left in the home should be removed as it is no longer my property. Hi is totally confused this lair since I will never enter inside until his family put back all that was stolen for which I presented a Police Report a Security of Community report and local Sheriff so this lair try in vain to confuse the situation. This confused lair stated that the property was foreclosed on XX/XX/XXXX. The lair never mention that this was a fraudulent situation done in a top secret close door action that will be reverse not to mention that soon my legal cases against this Pirate Company will start. The lair XXXX stated that there is no further action to take. If there is no further action to be taken way are we in Court today?????? The lair XXXX stated that I continue to repeatedly raise allegations pertaining to the Note and Mortgage that previously secured this property, yet you have failed to present any credible evidence to substantiate these claims. Look on the Mortgage note never signed by me ad stop lying XXXX stop lying. This lair stated that We again, decline to compensate you. The Court will force you XXXX the Court count on it. The rest is only a fact hat this lair claim he work very hard to copy and text the same trash each time so is time to severely penalize this Pirate Mortgage Company that soon we expect to be out of business, Please see the case below to understand that this company is a fraud and this lair try to confuse your company. Consumer Class Action Lawsuit against Seterus Call Us At XXXX Whats The Case About? Our firm, XXXX XXXX XXXX, is litigating a class action on behalf of property owners who entered into a mortgage loan transaction that was then transferred or sold to, or for which the servicing rights were acquired by, Seterus, Inc. ( Seterus ) and were charged late fees related to payment. The lawsuit, entitled XXXX v. Seterus, Inc. ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, is currently pending in XXXX XXXX County Superior Court, Case No. XXXX. The lawsuit alleges Seterus engaged in the following unlawful conduct : improperly holding mortgage payments and then charging late fees and failing to timely process mortgage payments and then charging late fees. Seterus , Inc . Suspense Account and Threats May Violate the XXXX XXXX XXXX, XXXX is currently investigating complaints of unlawful acts committed by Seterus , Inc. in connection with the collection of mortgage payments. Seterus is a mortgage company servicing XXXX XXXX mortgages that is owned by XXXX. Some of the mortgages that are acquired by Seterus can be very old and have unique terms and conditions in their deed of trust that need to be followed by the mortgage servicer. We do not believe that Seterus or many other mortgage servicers ever review your mortgage loans or deeds of trusts prior to attempting to collect mortgage payments. Because these mortgage servicers do not review your important documents, they can easily run afoul of state or federal debt collection laws. For example, Seterus utilizes a suspense account in collecting on debt. If someone does not make what they allege to be a full and complete mortgage payment, Seterus applies your funds in a suspense account instead of applying the mortgage payments to the loan. Seterus use of a suspense account may be in direct contravention of your deed of trust. If a mortgage service has placed your hard-earned money in a suspense account, contact our firm today to discuss your rights. Another practice Seterus utilizes is aggressive threats to accelerate its customers mortgage loans. If Seterus accelerates a mortgage loan, it means the borrower is required to pay off the loan immediately. A typical default and acceleration letter of Seterus states : If full payment of the default amount is not received by us in the form of a certified check, cashiers check, or money order, on or before the Expiration Date, we will accelerate the maturity date of your loan and upon such acceleration the ENTIRE indebtedness of the loan, including principal, accrued interest, and all other sums due therein, shall, at once and without further notice, become immediately due and payable. Seterus use of acceleration and foreclosure threats may violate the Fair Debt Collection Practices Act and North Carolina Collection Agency Act. The FDCPA states that a debt collector may not use any false, deceptive, or misleading representation or means in the collection of a consumers debt. Seterus, sends these collection letters to scare its customers into making mortgage payments. Mortgage servicers want to avoid accelerating and foreclosing on a persons house not from any sense of good will, but because it would cost them a lot of time and money. Ultimately, Seterus threatens to accelerate and foreclose because it is aware of how terrified its customers are of this result. If you are having issues with other companies besides Seterus, take our free two minute survey to see if we are investigating some of your other issues on behalf of consumers like yourself. In my situation thet clearly encourage criminals to defraud inside my property before the Sheriff gave temporary the deed of the property. Was my property is my property and permanent for the next 200 years will be my family 's property and this lair XXXX there is nothing he can do to stop this expect pay the {$260000.00} or face criminal charges and {$5.00} mill legal case against this lair XXXX and his mother. Around {$260000.00} stolen, damage vandalize private property not part of any mortgage Their legal lair adviser XXXX try to cover up but this time will never work. Once I get my property that will be very

Company response to consumer: Closed with explanation