Consumer complaint received 2024-03-12 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: GA

Complaint narrative:
In XXXX of XXXX Iwent into the office and discussed my reasonable accommodation for ending my 13-month lease in by XXXX of XXXX. I turned in my notice to vacant twice in person and by email. The property agreed to honor my notice and told me Iwould n't be penalized or charged the breaking lease amount. My amount due was only {$1800.00} l kept all my emails and Forms of communication. Once I moved out of the unit I took photos of every thing and sent a final email to management to confirm the details. A few months later I received multiple letters and phone calls from a debt collector trying to make me pay {$4700.00} for that unit. Iasked for the itemized bill and tried to negotiate with this debt collector by presenting all my proot representing the agreement.The persons response to me was that unfortunately I would have to calll management there because they are only debt collectors and don't handle disputes. Icalled and spoke to a new manager at the property she couldn't verify the Additional two months of charges for rent plus utilities that were added to the bill. Ishowed her the old property manager as well as my photos of moved out day and the confirmation that was sent back to me XXXX XXXX  XXXX XXXX complaint.consumerfinance.gov to contirm the details. A tew months later I received multiple letters and phone calls from a debt collector trying to make me pay {$4700.00} for that unit. Iasked for the itemized bill and tried to negotiate with this debt collector by presenting all my proof representing the agreement.The persons response to me was that unfortunately I would have to calli management there because they are only debt collectors and don't handle disputes. Icalled and spoke to a new manager at the property she couldn't verify the Additional two months of charges for rent plus utilities that were added to the bill. Ishowed her the old property manager as well as my photos of moved out day and the confirmation that was sent back to me agreeing that Idid n't owe anything. Her response was because it's been a year she couldn't account for anything the old property manager agreed to. In XXXX of XXXX Iwent into the office and discussed my reasonable accommodation for ending my XXXX lease in by XXXX of XXXX. Iturned in my notice to vacant twice in person and by email. The property agreed to honor my notice and told me Iwould n't be penalized or charged the breaking lease amount. My amount due was only {$1800.00} l kept all my emails and Forms of communication. Once I moved out of the unit I took photos of every thing and sent a final email to management to confirm the details. A few months later I received multiple letters and phone calls from a debt collector trying to make me pay {$4700.00} for that unit. Iasked for the itemized bill and tried to negotiate with this debt collector by presenting all my proot representing the agreement.The persons response to me was that unfortunately I would have to calll management there because they are only debt collectors and don't handle disputes. Icalled and spoke to a new manager at the property she couldn't verify the Additional two months of charges for rent plus utilities that were added to the bill. Ishowed her the old property manager as well as my photos of moved out day and the confirmation that was sent back to me a few months later I received multiple letters and phone calls from a debt collector trying to make me pay {$4700.00} for that unit. Iasked for the itemized bill and tried to negotiate with this debt collector by presenting all my proof representing the agreement.The persons response to me was that unfortunately, I would have to call management there because they are only debt collectors and don't handle disputes. I called and spoke to a new manager at the property she couldn't verify the Additional two months of charges for rent plus utilities that were added to the bill. I Showed her the old property managers emails as well as my photos of moved out day and the confirmation that was sent back to me agreeing that I didnt owe anything. Her response was because it's been a year she couldn't account for anything the old property manager agreed to. I contacted the new manager of the property on XX/XX/XXXX and provided documents requested to assure her the debts are not accurate and she is now stating its been over a year and she can not valid the charges from old management team. The company still isn't addressing the extra fees added on for utilities I didn't use after my move out and they are not honoring the agreement we made back in XXXX of XXXX. My complaint was closed out the same day they responded without a full review of my documents l 've presented.

Company response to consumer: Closed with explanation