Consumer complaint received 2024-07-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Affirm Holdings, Inc
State: MD

Complaint narrative:
I encountered an XXXX ad by XXXX XXXX promoting an easy, zero-risk online business with professional mentorship, requiring only an email for more information. On XX/XX/XXXX, XXXX from XXXX contacted me to discuss my background, education, and goals. As a XXXX XXXX with limited funds, I made it clear I was seeking information only. XXXX then scheduled a XXXX call on XX/XX/XXXX with XXXX XXXX. 

During our call, I reiterated my financial constraints and intent to gather information, not make commitments. XXXX asked me to fill out some forms, assuring they were for informational purposes only. However, I later discovered that I had unknowingly signed up for a {$4800.00} online business course through Affirm, with a 32.46 % interest rate totaling {$7500.00}. XXXX did not disclose any transaction details. 

I contacted XXXX immediately to cancel the course, but she dismissed my objections. Despite explaining to Affirm that I had been misled, they approved the loan and deemed it irreversible. My attempts to resolve the issue with both the company and Affirm were repeatedly denied, and my disputes were closed in favor of the merchant. 

Connecting with others who experienced similar scams, I persisted in seeking a refund and cancellation. Despite the company offering a call with XXXX XXXX to discuss a refund, my inquiries about potential charges went unanswered. Repeated contacts in XXXX yielded no resolution. 

During a call from a representative with no caller ID, I explained the misleading purchase but received no assistance. This experience underscores the need for caution with online business opportunities. Further research revealed XXXX XXXX 's registered agent address in Florida is a po box , which is illegal. 

I aim to expose these unethical practices, advocating for the loan 's removal from my credit report as I am a struggling college student. 

Since that day, I have filed multiple disputes and complaints with Affirm, opening cases regarding the scams perpetrated by XXXX XXXX and Affirm. Although Affirm initially stated that a complete investigation would take 30 to 90 days, they closed my cases in favor of the merchants within minutes. Despite contacting them immediately to prevent the approval of this unauthorized loan, my requests were ignored. I continue to call daily, urging Affirm to reverse the loan and rectify the situation. 

I seek immediate assistance to resolve this issue, as it could severely impact my credit. I have filed multiple cases with the Attorney General and other relevant authorities to seek a fair resolution. The first payment of {$210.00} for this loan was due on XX/XX/2024. I refuse to make any payments, as this is not an agreement I willingly entered into. I lack the financial means to pay, and this is not what I signed up for. 

I seek justice through a refund from XXXX XXXX and the cancellation of this unauthorized loan by Affirm. It is imperative that Affirm cancels this loan made using my social security number and addresses the unethical practices that have led to this situation.

Company response to consumer: Closed with explanation