Consumer complaint received 2025-09-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Dear CFPB Investigators : This is to officially report a fraud perpretated by someone posing as an FDIC Security Analyst who was very convincing and directed my wife, XXXX XXXX, to electronically transfer {$27000.00} from our XXXX savings account and {$62000.00} from a XXXX XXXX savings account that my wife shared with her late mother. The information provide below chronicle the details as best as we can recollect from phone messages. 

On XX/XX/XXXX my wife received a call from a number identified on her phone as " XXXX '' indicating that there was a breach on her XXXX XXXX ( ending in " XXXX '' ) and that a fraud representative will be contacting her later. 

Shortly thereafter, a XXXX XXXX XXXX representing himself as an " FDIC Senior Security Analyst '' ( his direct office phone number : XXXX ) called her indicating that there was a breach on her XXXX XXXX for the amount of {$720.00} and provided her with some accurate XXXX  account information with ending account numbers indicating that this was a legitimate call. XXXX XXXX further stated that he would contact XXXX to reimburse us for that same amount. We indeed received a check in early XXXX for the same amount that was from " XXXX XXXX XXXX XXXX '' with the memo line reading " for overpayment '' and I personally deposited that check on XXXX XXXX. Again, this all appeared to be XXXX  legitimate - even to me as a seasoned Attorney. 

About a week later, XXXX XXXX called XXXX back and indicated that, based on his investigations, it was a XXXX " inside job '' breach and that our checking and money market savings accounts were also comprised. He was able to provide ending numbers of our checking and our savings accounts, so again everything appeared to be XXXX legitimate. He then told XXXX that to protect our XXXX accounts from further internal XXXX breaches she needed to electronically transfer the XXXX account funds to a separate, secure account. Ad because she had access to her late mother 's XXXX XXXX savings account, and XXXX 's financial information was compromised, she would also have to electronically transfer those XXXX XXXX account funds. Again, he presented her with accurate account ending numbers and directed her to electronically transfer {$27000.00} of the XXXX savings account and {$62000.00} to the following " separate and secure '' Bank of America ( BOA ) account, in which we would receive a bank card associated with the BOA account to access the transferred fund by XXXX  within 2 days. The details of the BOA account are as follows : - Bank of America, NY - Account XXXX. : XXXX- Routing No. : XXXX - Bank of America Account Name : NY XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX NY XXXX On XXXX XXXX, XXXX met with XXXX representative to execute the electronic transfer of {$27000.00} and XXXX XXXX representative to execute the electronic transfer of {$62000.00} to the noted BOA account. After not receiving the bank card after about a week, XXXX called XXXX XXXX who stated that because she had access to my XXXX  personal business account ( SPC, LLC ), the delivery of the bank card was to be delayed until I personally confirm certain access to my XXXX, XXXX account. 

So, on XXXX XXXX at XXXX, I called XXXX XXXX XXXX his direct office number ( XXXX ) to ask what needed to be done to receive the bank card to access the {$27000.00} and {$62000.00}, as we need that money to pay for our quarterly Federal and VA taxes due by XXXX XXXX. XXXX XXXX told me that the bank card will only be sent after I confirm my business XXXX, XXXX account information and agree to electronically transfer the funds therein to a secure, separate account. Again, he provided certain information regarding my XXXX, XXXX account including the monthly income I receive from my employer XXXX, so everything appeared to be XXXX  legitimate. 

However, because my business XXXX, XXXX account is a law firm ( with me as the sole proprietor and attorney ) it has to be separate from all other accounts due to attorney requirements prohibiting commingling of funds, I became suspicious and immediately called the FDIC fraud number and they told me that this is a highly complex, sophisticated scam that they are aware of, in which scammers get partial information of bank records and use the name of FDIC employees to get access to, and convince bank clients, to electronically transfer funds to a 3rd party account. I then called XXXX XXXX back and told him that I will not authorize any access or transfer of funds from my business XXXX, XXXX due to legal requirements. 

XXXX XXXX was very convincing, as he had knowledge of our accounts, partial account numbers, and approximate balances. Not sure how we was able to acquire that information, but everything seemed legitimate until he asked about my XXXX  lawfirm business account with XXXX. 

Since then, we have reported this fraud to XXXX, XXXX XXXX, FDIC, and FTC. We also provided these institutions photographic evidence of phone records indicating names and documents bearing XXXX and FDIC phone numbers. We were just notified that the Bank of America account in which we transferred a total of $ XXXX has been closed out. 

We kindly ask that you promptly conduct your investigations and provide us with a case or complaint number as well as any other information or steps we need to take to expedite the investigation process. We really do need that money back in our respective accounts to pay for taxes and other expenses. 

Thanks for your immediate attention to this critically important fraudulent matter, Respectfully Yours, - XXXX XXXX XXXX, XXXX. VA Attorney License : XXXX - cell : XXXX - email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation