Consumer complaint received 2025-12-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Problem with the payoff process at the end of the loan — 
Company: Select Management Resources, LLC
State: MI

Complaint narrative:
TitleMax loaned me {$4800.00} in XX/XX/XXXX for my XXXX XXXX charger. I took out the loan because my fianc was killed a day after my birthday in XXXXXXXX XXXX XXXXXX/XX/XXXX in our home and I need it to get get funds in order for his funeral. I paid them {$8000.00} within an eight month. Period at a rate of XXXX XXXX  My monthly payment was {$1700.00} a month. After those eight months, I was having a hard time paying the loan because me and my children had to move to Michigan for our safety due to the circumstances surrounding my fiancs murder surely after Covid happened and I was unable to get in touch with them then I was contacted by a representative in their office and offered for me to pay {$1000.00} in order to get my title recovered and back into my name when he sent me the paperwork, it was a {$3000.00} fee instead of {$1000.00}. When I called him back, he did not want to agree to the thousand dollar agreement that we made over the phone and I did not agree to that so I did not pay. Towards the end of XXXX I called a number that I was able to backtrack to a Sister company in XXXX  that was in charge of my title loan. I told her that I would be able to pay {$1000.00} to get the loan removed in my title back. She did not want to agree. I told her I was under DURESS during the time due to the financial situation surrounding me, bearing my fianc, she was not agreeing and did not care too, so she skipped traced my phone number and got my address in XXXX to repossess my car through a tow vendor who had an inactive status. They told my car somewhere and kept moving it and did not want to tell me where my vehicle was and insisted that I pay {$3000.00} in order to get my vehicle back and the title I was already in a situation where I needed to sell the vehicle in order to move into a better house and buy a newer car like a Tahoe or a jeep because thats what me and my fianc spoke about doing next in our plans with one another this situation was very predatory and unfair and simply greed. They made their money back within eight months plus {$3200.00} then on top of that, they want an extra XXXX? Then they came and took my vehicle out of my driveway broken into the vehicle. First broke my driveshaft and drag it out. Told my neighbors my information scared my children in breached the peace in the neighborhood. The vehicle belonged to my fianc and he also had belongings in that vehicle that were his that I kept in there and also his obituary and my sons fathers obituary who passed a year before I understand that they expected me to pay the amount in the contract, but I was under a lot of financial and life or death circumstances continuously which led to a lot of stress and I did pay them their money back plus the extra within eight months so they took my money and my vehicle and my choice an opportunity to depart from something that was more than just a car and also the financial burden and paying and suffering for their actions.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation