Consumer complaint received 2024-08-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
I saw an unrecognized charge on my credit card in XXXX and called to dispute it. I have been dealing with serious identity theft issues and my bank has allowed whomever to open up credit cards and link them to my account as well as allowed fraudulent charges although mine decline. They told my that there was another charge for the same thing in XXXX of XXXX. I was not aware and when they asked how I let them know XXXX XXXX XXXX XXXX  for my father who had been very ill these couple of years so I missed it! They started a dispute and let me know I would only be credited for XXXX. Meanwhile, I have been paying down my credit cards and trying to minimize the damage done by these identity theft thieves. So I get a call last week and they tell me that they credited north and have to take it back. What? I couldnt even see that they credited it but I can define see that they put it back in my card. Why would they give me a credit they said they wouldnt and continue to mess with my accounts. I asked for accountability by contacting corporate. They also locked my card and I could not access my money for a couple of days and no one can tell me why. They state its fraud protection but Im the only one declining. The thieves just made a purchase on Monday which is why I had to have my card shut down and replaced. They told me I could use my digital card and it declined. Spoke to someone for over 2 hours starting at XXXX on I believe Thursday and they said it was good to go. It also declined on Wednesday at a different store. Went to use it and it declined again. Had to wait until a branch opened at XXXX and speak with someone who had to do what I did but could look at my account in the computer and also see that they hadnt done what they said they were doing. The person at the branch was XXXX XXXX and he got it taken care of and gave me his number because this was a crazy, unprofessional and negligent situation Chase kept putting me in. Made no sense. This also caused a ripple affect because I was supposed to have XXXX but could not because I had to take care of my banking situation and go into places I would not have the day before XXXX. I got sick and had to reschedule so I am not happy! I have lost money, time and trust. I have been belong with Chase for almost 20 years. This is insane. Please pull the calls. There are so many including the call about the dispute where he stated they would not give more than the credit for XX/XX/XXXX. And listen to their reasoning for doing it. Conversations should be in XXXX and XXXX of this week and last week. They person that called me to take back the funds was XXXX even though I explained everything to her and could not see the transaction. And when I asked why they did it. They said they wanted to start the claim accuracy was not priority. This is my money they are playing with. And I have spent hours on the phone with them throughout the week. They state this is protection. Please also pull XXXX and/or XXXX when they allowed someone complete access to my account while adding another credit card and they did not shut my stuff down. I specifically asked how much time and what else they could have done to my account. They did not know they said they would investigate and go from there. They didnt change my debit card or suggest switching accounts. They didnt put fraud alerts on my transactions. This year with chase has been Hell!! I believe the hey locked my card in retaliation yesterday because I complained and called corporate. No one could explain it not even the branch. My kids were late to school. Hours of my life gone. {$100.00} gone. At this point they know someone has been messing with my account and they have been sort of the process for months. I have uploaded call logs, included some names that I can recall as well as identity theft information and acknowledgment from Chase dated

Company response to consumer: Closed with explanation