Consumer complaint received 2026-03-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: LD Holdings Group, LLC
State: NY

Complaint narrative:
Hi, My wife and I took out a XXXX year mortgage with Loan Depot when we purchased our home in XX/XX/XXXX. For the first year, our monthly payment was {$4200.00}, consisting of {$3500.00} for principal and interest and {$710.00} for escrow. This aligned with our actual tax and insurance obligations : our homeowners insurance premium was {$2100.00}, and our quarterly property tax bills were {$1600.00}, {$1600.00}, {$1500.00}, and {$1500.00}, totaling {$6400.00}. Altogether, {$8500.00} was required for taxes and insurance, which breaks down to {$710.00} per month. On XX/XX/XXXX, I received my escrow account disclosure summary for the upcoming year. It stated that my monthly payment would increase to $ XXXX increase of {$310.00}. Sensing something was wrong, I contacted Loan Depot on XX/XX/XXXX before reviewing the details. The representative told me that escrow calculations follow certain guidelines, but did not provide clarity. After the call, I reviewed the statement myself. Loan Depot projected that my property taxes would rise to {$8700.00} and my homeowners insurance to {$2500.00}. The dramatic increase in projected taxes was clearly the cause of the higher monthly payment. Knowing that such a steep tax increase in a single year was highly unlikely, I checked the XXXX Department XXXX XXXX website and obtained the official Notice XXXX XXXX XXXX for the XXXX tax year. The citys estimate for my property tax is $ XXXX even close to XXXX XXXX projection. I immediately contacted Loan Depot again to point out these clear discrepancies. The representative asked me to email copies of my past tax bills and the citys XXXX estimate so they could open an investigation. After a full week with no response, I called Loan Depot for a third time on XX/XX/XXXX. After explaining the situation again, the representative placed me on hold to look into it further. A few minutes later, the call mysteriously disconnected, and I did not receive a call back. Finally, I called a fourth time. The representative informed me that Loan Depot had mistakenly used the wrong parcel number, and the projected tax bill they used belonged to a different property. She said an adjusted escrow statement would be issued. Although I was disappointed that Loan Depot did not proactively contact me with the results of their investigationand that I had to call repeatedly to obtain answersI was relieved that they acknowledged the error and that my monthly payment would not increase so drastically. However, what happened next was completely unacceptable. On XX/XX/XXXX, I received the updated escrow account disclosure summary. Shockingly, it stated that my monthly payment would increase even further, to $ XXXX increase of {$470.00}. According to this revised statement, my projected tax bill for XXXX is listed as {$6400.00} ( the actual amount from this past year ), but the actual disbursement for property taxes for the past year is listed as {$11000.00}. Based on this fabricated number, Loan Depot claims there is an escrow shortage, which they are using to justify the massive increase in my monthly payment. This is nonsensical and indefensible. After XXXX calls, contradictory explanations, and now an adjusted statement that is even more inaccurate than the original, I have completely lost trust in XXXX XXXX ability to manage my escrow account. I do not believe contacting them a fifth time will resolve anything. At this point, I feel I have no choice but to seek government intervention. I look forward to a fair and timely resolution. Thank you.

Company response to consumer: Closed with explanation