Consumer complaint received 2024-03-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
Dear Navy Federal Credit Union have composed this complaint based on Navy Federal Credit Union furnishing information that is tarnishing my creditworthiness, emphasizing the necessity for both parties to operate in good faith. I have operated in good faith and will continue to do so. I expect Navy Federal Credit Union to demonstrate the same courtesy. Im going to take the time to educate Navy Federal Credit Union on consumer laws since Navy Federal Credit Union is causing me direct harm as well as violating federal laws. According to 15 USC 1681a ( f ), the term consumer reporting agency means any person who, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and who uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports. Did you catch the part about engaging in whole or in part? I sure did. By the federal definition I have kindly provided, Navy Federal Credit Union is a consumer reporting agency furnishing my consumer information to third parties, including XXXX, XXXX, and XXXX, which are also consumer reporting agencies. XXXX, XXXX, and XXXX are third parties due to the simple fact that they are separate entities from I the consumer and Navy Federal Credit Union. Furthermore, since Navy Federal Credit Union is federally categorized as a credit reporting agency under 15 USC 1681a ( f ), my written instructions as the consumer must be followed without further delay. The written instructions of the consumer trump all forms of permissible purpose. Let me reiterate, I am invoking my rights under 15 USC 1681b ( a ) ( 2 ). I am giving clear instructions to Navy Federal Credit Union to update its tradeline to paid as agreed never late on my consumer report. Furthermore, now that I have educated Navy Federal Credit Union on its proper legal role as a consumer reporting agency under 15 USC 1681i ( a ) ( 1 ) ( a ), Navy Federal Credit Union has to launch an investigation into my dispute and disclose the results of the investigation no later than 30 days from receipt of this complaint. Failure to launch an investigation and follow my written instruction will be willful non-compliance under 15 U.S.C. 1681n ( a ) ( 1 ) ( A ), and under this provision, I am entitled to {$1000.00} per violation. Needless to say, Navy Federal Credit Union has racked up quite a few violations. I expect my written instructions to be followed immediately! I am fed up with Navy Federal Credit Unions actions that are directly affecting my reputation and creditworthiness. Let me remind Navy Federal Credit Union that we are communicating through a government agency website. Please keep in mind what I said earlier about operating in good faith. To reiterate my demands regarding the handling of my consumer report, it is imperative that both parties operate in good faith and adhere to the legal obligations outlined in the Fair Credit Reporting Act ( FCRA ). As per my rights under 15 USC 1681b ( a ) ( 2 ), I am directing Navy Federal Credit Union to promptly update its tradeline to paid as agreed never late on my consumer report. This action is non-negotiable and must be completed within XXXX  days. Furthermore, under 15 USC 1681i ( a ) ( 1 ) ( a ), Navy Federal Credit Union is obligated to launch an investigation into my dispute and provide the results within XXXX  days of receipt. Failure to comply with this requirement will result in legal action and civil penalties.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief