Consumer complaint received 2025-05-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: REGIONS FINANCIAL CORPORATION
State: AL

Complaint narrative:
Ive been a loyal Regions Bank customer for 14 years. Since XXXX XXXXthe same month I suffered my XXXX XXXXXXXXXXXX XXXXXXXXIve been charged a total of {$4000.00} in overdraft fees. These include : - {$570.00} in XX/XX/XXXX - {$680.00} in XX/XX/XXXX ( before a {$430.00} refund ) - {$280.00} in XX/XX/XXXX - {$320.00} in XX/XX/XXXX - {$390.00} in XX/XX/XXXX - {$210.00} in XX/XX/XXXX - {$570.00} in XX/XX/XXXX - {$570.00} in XX/XX/XXXX - {$390.00} in XX/XX/XXXX ( before a {$100.00} refund ) These fees follow a recurring and harmful pattern : Im regularly charged the maximum number of overdraft fees allowed per day ( {$36.00} XXXX ), across multiple days per month. This pattern did not exist before XX/XX/XXXX. Prior to that, I had no history of excessive overdraft activity. 

In XX/XX/XXXX, after breaking down while picking up a rent check at my local Regions branch, I explained the situation to an employee. She listened and kindly refunded {$430.00} in overdraft fees after I told her about my strokes her own mother had experienced one, and she understood. Im deeply grateful for that compassion.

However, the same overdraft fee pattern continued in the months that followed. Despite that initial act of help, the systemic issue remained unaddressed, and I was once again overwhelmed with fees totaling thousands of dollars. 

Ive contacted Regions for assistance, but have only received partial relief. These fees have made my financial recovery nearly impossible. 

In addition to the repeated fee pattern, Ive also been charged overdraft fees on days when my account was not overdrawn. I had a positive balance at the time of some transactions, but Regions still assessed overdraft fees when those charges posted later. I believe this practice is similar to the authorized-positive overdraft fees that Regions was previously penalized for by the CFPB in XXXX. 

Most recently, on Friday, XX/XX/XXXX, my paycheck was deposited and overdraft fees were deducted immediately afterward before I had the chance to use any of my funds. This happens every pay period and demonstrates how I remain trapped in a harmful fee cycle that Regions has failed to address. 

As a direct result of these repeated overdraft fees, I have now fallen behind on a student loan payment. When Regions deducts hundreds of dollars in fees after my paycheck posts, I am left with little to meet essential obligations. This financial damage is not just emotional its structural, and its already starting to affect my credit and long-term stability. Im doing everything I can to stay afloat, and these fees are pushing me further behind. 

I am also aware that the Consumer Financial Protection Bureau took enforcement action against Regions Bank in XXXX for illegal and unfair overdraft practices, resulting in over {$190.00} XXXX in penalties and customer reimbursements. My current experience suggests that these harmful practices may still be occurring in a different form. 

Despite Regions having been held accountable for similar behavior, the pattern of excessive and repeated overdraft fees Ive faced since my XXXX in XX/XX/XXXX shows a continued failure to protect vulnerable customers. I respectfully ask the CFPB to consider this enforcement history in reviewing my case, and to help ensure appropriate reimbursement and safeguards are implemented.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation