Consumer complaint received 2025-03-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
The Consumer Financial Protection Bureau ( CFPB ) has repeatedly taken action against Experian, Equifax, and TransUnion for their blatant disregard of the Fair Credit Reporting Act ( FCRA ), which legally requires them to maintain only accurate, verifiable, and timely information on consumer credit reports. However, these bureaus have consistently failed to comply with federal law by refusing to remove inaccurate and unverified items, even when they can not produce evidence to substantiate their reporting. Under 15 U.S. Code 1681i, if a credit bureau can not verify the legitimacy of a disputed account within 30 days, it is legally required to delete the item. Yet, these bureaus continue to report erroneous, outdated, and unverifiable information, knowingly causing financial harm by refusing to remove negative marks that lack sufficient documentation or proof of accuracy. The CFPB has penalized and sued these agencies for their repeated violations, proving that they operate with reckless disregard for consumer rights and legal compliance. By failing to take corrective action on items they can not verify, they are not only neglecting their legal responsibilities but are also engaging in deceptive and damaging practices that directly impact consumers financial well-being. Given their willful noncompliance, my credit report should be immediately cleared of all unverifiable negative information. If the credit bureaus refuse to take action, they will be in direct violation of federal law, and I am prepared to escalate this matter with formal complaints to the CFPB, the Federal Trade Commission ( FTC ), and legal counsel for knowingly reporting false or unverified data and causing financial injury. The negative and inaccurate information currently appearing on my credit report, specifically related to collections and closed accounts. These inaccuracies not only violate federal consumer protection laws but also reflect issues highlighted in the recent lawsuit filed by the Consumer Financial Protection Bureau ( CFPB ) against Experian. The CFPBs lawsuit details Experians failure to ensure the accuracy of information reported to consumers and highlights systemic violations of the Fair Credit Reporting Act ( FCRA ). These issues align with my current experience and underscore the urgent need for a thorough review of the accounts listed below. Accounts in Dispute XXXX XXXX ( Closed Account ) Balance : {$0.00} ACCOUNT IS NOT MINES & NOT IN MY NAME Issue : This account is inaccurately reported as closed across different statuses and lacks consistency in reporting among the bureaus. XXXX ( Closed Account ) Balance : {$0.00} Issue : This closed account is misreported and does not align with accurate data requirements under the FCRA. Connection to the CFPB Lawsuit The recent lawsuit filed by the CFPB against Experian highlights failures to : Ensure the accuracy of consumer credit data. Address disputes in a compliant and timely manner. Prevent the reporting of unverifiable, inaccurate, or misleading information. The practices detailed in the lawsuit violate 15 U.S.C. 1681e ( b ), which requires credit bureaus to maintain maximum possible accuracy in the reporting of consumer data. My disputes reflect these same issues and must be resolved immediately to comply with federal law and address the ongoing systemic errors identified by the CFPB. Legal Basis for Removal 1.Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) : Requires maximum accuracy of reported information. 15 U.S.C. 1681i ( a ) : Mandates a thorough investigation of disputed items and removal of unverifiable data. 15 U.S.C. 1681s-2 ( b ) : Obligates furnishers of information to correct or delete inaccurate data. 2.Relevant Case Laws : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. XXXX ( XXXX XXXX XXXX ) : Reporting unverifiable debts violates consumer rights. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( XXXX ) : Reporting inaccurate or unverifiable information constitutes consumer harm. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX ( XXXX XXXX. XXXX ) : Credit bureaus must delete unverifiable or inaccurate accounts upon dispute. Requested Actions 1.Remove all negative accounts that are unverifiable, unlawfully reported, or inaccurate. 2.Provide written confirmation of your investigation and the actions taken to resolve these disputes. 3.Supply me with an updated copy of my credit report reflecting these corrections. Legal Consequences of Non-Compliance Failure to comply with federal laws, including the FCRA, may result in : 1.Filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and Federal Trade Commission ( FTC ). 2.Pursuing legal action under 15 U.S.C. 1681n and 1681o, seeking statutory, actual, and punitive damages. As highlighted in XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ), Experian is legally liable for failure to investigate disputes or correct inaccuracies in credit reporting. Deadline for Resolution I expect a written response and resolution of these disputes within 30 days, as required by law. Thank you for your immediate attention to this matter. Please contact me directly at [ XXXXXXXX  ] or XXXX if additional information is needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation