Consumer complaint received 2020-12-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
You closed my prior complaint XXXX probably under the impression that Wells Fargo Bank, N.A. would work with me. They are not working with anything. They asked ME to call the bank I called in XX/XX/XXXX about the woman who tried to oprn an account in my namr. I still got no answers regarding HOW other people 's unemployment got in my checking accoun XXXX, which they froze and closed on XX/XX/XXXX. DO THEY NOT HAVE A FRAUD DEPT THAT DOES WORK? They told me to call the police if I thought it was fraud. I don't know if it is fraud. I could barely read it and didn't read XXXX at all until the day I got their email. Their online trail will tell them that IF THEY USE THEIR FRAUJD DEPT. Bottom line, my banker told me that his assistant.usedhis money for bitcoin and sent it to me and he needed it ASAP as he had spent minimally over 4 hours on hold waiting for WellsFargo and he is in a foreign country and retired as a banker now, though occasionally does work for his longtime clients. I DO NOT UNDERSTAND HOW ANYONE 'S UNEMPLOYMENT GOT IN MY ACCOUNT BUT WHAT I DO UNDERSTAND IS THAT WELLS FARGO IS RUNNING OUT OF TIME TO GET WHATEBER IT IS THEY ARE TALKING ABOUT GETTING AS IT GOES BACK TO XX/XX/XXXX. I DIDN'T TAKE THE PERSON 'S MONEY but wonder if I should havr!! Nope! I don't steal. Apparently Wells Fargo does though. They should have taken back that deposit of unemployment for that Texas person and sent it to them. WHO WOULD TELL THEM TO PUT IT IN MY ACCOUNT? I HAVE NO IDEA! I looked at the other page and coujld not read it, but it was 4 months old, and I still could not read it. I didn'tread my statement because I rarely use Wells Fargo XXXX Their offices have not been open here since XX/XX/XXXX for customers. They do BAD BUSINESS. THEY SUGGESTED I TALK TO THE POLICE. IT'S NOT MY JOB TO TALK TO THE POLICE IF I DON'T KNOW A CRIME HAS BEEN COMMITTED BUT WHAT I DO KNOW ANOUTTHE POLICE FROM THE STATEI LIVE IN IS WHAT I SAID BEFORE. tHEY DON'T DO BANKWORK. THEY DO MURDERS AND RAPES!! 
That is a quote directly. My ID was all stoilen in XXXX and I locked my credit. Much fraud and scams have happened since then. Many are awareand still many are not, but believe me, it's there. I want to know why THEY HAVE NOT INVESTIGATED WHAT THEY NEED TO KNOW AND LET ME KNOW. HOWEVER, I NEED MY MONEY! MY {$620.00} IS LIKE A MILLION TO ME. GIVE IT BACK WELLS FARGO, I DID NOT TAKE ANYONE 'S MONEY. I LEFT IT THERE WHEN IT CAME IN. I DIDN'T PAY A BILL BECAUSE OF YOU. Get it straight. The Frauid Dept should be able to trace where that payment came from. I don't know much, but I have paperwork to back up everything i said and most is not printable without special measures ( text messages but you have to videotape ). I can prove why I paid the money to my banker along with his request. I DIDN'T TAKE ANYBODY 'S MONEY, BUT YOU DID -- -YOU TOOK MINE AND YOU SHOULD HAVE TO PAY ME XXXX FOR THAT AS THAT IS WHAT IT FEELS I HAVE LOST. GET REAL AND DO YOUR JOB. I'll do some back work, but I am XXXX yrs old and XXXX and grieving, so I am limited. I don't get unemployment but should apply for XXXX going back about 10 yrs. If you want to talk with knowledge, I'm open, but you don't talk with KNOWLEDGE OF WHAT YOU ARE DOING. I called Texas Unemployment and left a message. No one called back. CFPB gave me their number. I have no idea how to handle this as it's never happened, but YOU HAVE NO RIGHT TO KEEP MY MONEY. YOU ALSO DON'T HAVE THE RIGHT TO KEEP SOMEONE ELSE 'S UNEMPLOYMENT!! YOU SHOULD HAVERETURNED IT. About the other, I didn't see it until a week or more ago. I took the word of my banker and I have receipts for his request to send it ASAP for his bitcoin. He's not nice. I'm scared of him. If I can help in any way, I would, but I tried calling the other bank -- Green Dot -- and no people anymore. I did write them the info to their CSEscalations and haven't heard a word back. I told them the problem to see if anyone has duplicated my name on something. Iknow I have no money. I can not eat or buy anything for XXXX fora gift box forkids or anything. I've lost my family this year. It's not a good year. You have not made it better. Fix your problems. You are insured. I didn't do it. I am ANGRY NOW. FOR A XXXXYEAR-OLD WHO IS SICK, THAT'S NOT GOOD. Fix your internal problems.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation