Consumer complaint received 2025-01-04 00:00:00
Product: Debt collection — Federal student loan debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: EdFinancial Services
State: CA

Complaint narrative:
EdFinancial Services XXXX XXXX XXXX XXXXXXXX XXXX XXXX Subject : Final Demand for Account Removal Account No. XXXX Dear Customer Resolutions Unit, Thank you for your response dated XX/XX/XXXX, regarding my dispute over the student loan account referenced above. While I acknowledge your explanation, your reply fails to adequately address my concerns or resolve the inaccuracies in your reporting of this account. 

Unresolved Issues Failure to Validate Debt Your response states that you are not considered a debt collector under the FDCPA ; however, this does not exempt you from the obligation to validate the debt under 15 U.S.C. 1692g. Despite providing a copy of the Master Promissory Note ( MPN ), you failed to substantiate : The chain of title and servicing rights for the debt. 
An itemized breakdown of principal, interest, and fees. 
Certified documentation that validates the debt under federal law. 
As supported by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ), failure to provide adequate validation undermines the legitimacy of the debt. 

False Certification and Forgery Your letter suggests a process for loan discharge due to forgery or false certification but ignores the immediate harm caused by your continued reporting of this account. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX XXXXXXXX ) emphasizes that furnishers must investigate and correct errors promptly. 

Continued Reporting Violations Under 15 U.S.C. 1681s-2, you are obligated to report accurate information to credit bureaus. Despite your claims of compliance, discrepancies in the reported balance, status, and history persist. 

Demands Immediate Removal of the Account : Due to your inability to provide adequate validation and the discrepancies in reporting, I demand the removal of this account from all consumer credit reporting agencies immediately. 

Provision of Methods of Verification : Provide documentation detailing the methods used to verify the reported information. This includes all communications and investigations conducted to substantiate the accuracy of your reporting. 

Cease Reporting Until Resolution : Halt all reporting activities related to this account while the matter is under dispute, as continued reporting of unverifiable debt is a violation of federal law. 

Notice of Arbitration Should you fail to resolve this matter promptly, I will escalate this dispute to arbitration under the rules of the XXXX XXXX XXXX ( XXXX ). I will also file additional complaints with the Consumer Financial Protection Bureau ( CFPB ) and other regulatory bodies. As emphasized in XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ), delays or inadequate responses constitute a denial of due process. 

Response Timeline You must provide a comprehensive response within 14 days of receipt of this letter. Your failure to act will result in immediate escalation. 

Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation