Consumer complaint received 2025-03-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
On XXXX XXXX XX/XX/year> I was scammed out of {$60000.00} dollar. I contacted by a woman who said she was a Fraud Agent for Bank of America and that a woman had withdrew {$20000.00} from my account at a B of A near my home. But firstI received a text message from B of A Security asking me if I had made a charge to a XXXX XXXXn XXXX Texas on XX/XX/XXXX. I texted back No and thats how this nightmare began. The womans name was XXXX and she proceeded to tell me that she was here to help me.I check my account while she was still on the phone and I saw that {$20000.00} had been withdrawn from my account. She could somehow see this too. ( I was told by XXXX that once I logged into my account she see could see and manipulate the account which contained ( {$180000.00} ) She asked me to go to my main Branch and take out {$20000.00} ( She was on the phone with me the whole time and guided me every step of the way on what to say and how to Transfer the money into XXXX XXXXs. She explained that XXXX and B of A share the same system and this would make sure that whoever at my main Branch was involved would not be alerted so dont tell them what you are doing. I took another {$10000.00} because she told me that {$10000.00} of the {$20000.00} was being checked and we needed to get this amount to stop the first withdrawal which was done by a blonde woman at the B of A in XXXX Ca. The Bank has a video and to help the investigation this needed to be done again. She said she would call me the next day on XX/XX/XXXX at XXXX am which was the time we agreed. Mind you all this time I am believing every word she is saying because she could see my account and I could see it. with her She called and said we had to do the same thing all over again because the cash was not processing completely. Not to worry everything will be up dated soon I looked at my account and this was correct. After repeating the process She said she Would call me on Wed XX/XX/XXXX. She did. She told me to go to my main Branch and get another {$20000.00} out ( There was a note in my account saying return to main branch. XX/XX/XXXX I went to my main XXXX and withdrew {$20000.00} and then another XXXX I withdrew {$10000.00}. On XX/XX/XXXX I went to a different B of A withdrew {$20000.00} and then the same Branch that I withdrew the previous {$10000.00} again. 

On XXXX XXXX When I went back to my main XXXX. ( I put her on Mute She. has been listening the whole time that I am doing all the transactions even though she said she would mute herself. The Bank manager came to the counter and said your DL is being flagged. I think you are being scammed. He gave me the B of A Fraud number and I proceeded to go back to my car. I unmuted XXXX and said I drank a lot of coffee this morning and I need to go back home. ( which was true ) and I said I will call you back. She called and texted me as I was on the phone with Bank of Americas Fraud agent. He told me to block her. I am devastated that I fell for such an evil person who so genuinely convincing. 

The fact that she guided me every step of the way and appeared genuine and could see my account just has me reeling. I have saved all text messages and I screenshot The account before I changed it. I also have the 2 numbers she called me from and a partial screenshot of one of the XXXX cards that I used to make 2 deposits. One for {$20000.00} and one for {$10000.00}. Since I am XXXX I am a paper trail person.. I pray you can get B of A to do a Goodwill Reimbursement and get my hard earned money returned to my new account which is short {$60000.00}. I am just sick and heartbroken! This is just HORRIBLE! 

She called me from XXXX XXXX and ( XXXX ) XXXX Running XXXX XXXX Ca.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation