Consumer complaint received 2026-01-27 00:00:00
Product: Prepaid card — Payroll card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: Newport Intermediate Inc.
State: FL

Complaint narrative:
XX/XX/XXXX My name is XXXX XXXX ; Ive been using the pre-paid card since XXXX. 
I have a problem, every XXXX to 6 months Northlane freezes my card for fraud and issue another card. Even when I get a new card, I still have problems buying online products. I would like to get this problem resolved. The problem is not with the cards its with the account. I recently discovered that my account is flagged for fraud and suspicious activities. Why is this happening? 
Ive had this issue with Northlane Technologies , Inc. for years. Its really been a problem since XXXX, XXXX. Every time I make a purchase online the card declines. I contact the company they say the bank declined your card. I call the bank the bank says everything is fine. But theyll make an escalation tkt to the fraud dept. I have to wait anywhere from XXXX to XXXX hours. I wait the card is still decline. I would constantly have to go back and forth between the company and the bank to get a purchase through. No one has offered to send me a form for fraud so I can prove who I am. No additional inquiries to resolve this issue. A big XXXX XXXX of help. 
Ive been on the phone for weeks calling different companies to help me with this issue. Ive contacted everyone on the back of the pre-paid call to help me. I called Fifth, XXXX Bank XXXX, login.mypaymentvauIt.com Northlane Technologies, Onbe. Ive been on live chat, emailed them, called everything. Ive written letters to the XXXX XXXX XXXX of XXXX XXXX XXXX XXXX current new name Onbe. Also, to : XXXX XXXX : Vice President Contact Center and Fraud Management On XXXX XXXX, XXXX, I wanted to purchase Bitdefender a software I buy and renew every year. Northlane declined the purchase. I AM the one who made the transaction online. I call back and forth between the bank and the company again. I have to do this with EVERY TRANSACTION I MAKE!!!! Very frustrating. 
I called mypaymentvault.com on the XXXX of XXXX. D a supervisor said theres suspicious activities on my card and they have to re-issue another. She did not say anything about a {$15.00} charge the day before. I received the card Sun eve XXXX XXXX, XXXX. I tried to activate the XXXX card. The card declined. Again, I called the bank and they said everything is okay ; I have funds on the card. Do another escalation ticket. So, I would like a refund for the {$15.00} expedite fee also for every XXXX declining charge. Northlane unnecessarily flagged it for suspicious activities. I can not My card had {$250.00}. And some change on my frozen card. On my new card theres a balance of {$180.00}. And some change. I want that difference back as well. I got the info from the phone. Since I have a new card, I can not get any info or proof my last payment or transaction. New activity will not show old card debits. 
I left several emails to login.paymentvault.com and several messages. No one contacted me back until the XXXX of XXXX. AFTER I spoke to XXXX again. She sent me an email all emails are attached below. 
XXXX XXXX XXXX # XXXX. Was holding on the phone over an hour with conversation. Get ALL conversations for this case. 


Email correspondence Please help me unblock my card 100 % La XXXX XXXX Thu, XX/XX/XXXX, XXXX ( 11 days ago ) Hi, This is XXXX XXXX XXXX I am having a problem with my debit cards constantly being blocked for suspicious activity. 
Every XXXX to 6 months I have to change my debit card because of the fraud dept. blocks it for fraud. 
On XXXX XXXX, XXXX, I wanted to purchase software XXXX. I have used this product for years. 
You blocked it, called it fraud and refused to let my payment go through. 
I ' ve been having this problem ever since the change of Northlane. I would like to get this issue resolved. 
I DO NOT want another card. The card is not the problem, changing the card is only a quick fix. 
I want this issue resolved. I want the fraudulent suspicious activity removed from my account. 
I AM a victim of ID theft. I have to get a special number from the IRS in order to do my income taxes. 
I've had to do this for several years now. 
I can not create an account for login.mypaymentvault.com. It kicks me out. 
I can not activate my new card. It kicks me out. 
I need a XXXX to help me get this issue. 
Tell me or give me the paperwork I need to give you to STOP doing this every time I want to purchase something. 
Please contact me ASAP! 
I work for XXXX XXXX, that's who gave me the card. Our parent company is XXXX XXXX. 
XXXX XXXX Re : Cardholder Form Submission # XXXX My card is being BLOCKED # XXXX

Company response to consumer: Closed with explanation