Consumer complaint received 2026-03-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Universal Technical Institute
State: FL

Complaint narrative:
I am writing to formally file a complaint regarding the handling of my XXXX application by the XXXX XXXX Department, which resulted in significant confusion and ultimately affected my graduation and financial standing with the school. On Thursday, XX/XX/XXXX, I went to the school to continue with my XXXX program. At that time, the XXXX XXXX XXXX informed me that my XXXX application had not been created. The department began working on the application, and I was advised that we were awaiting an update. On Tuesday, XX/XX/XXXX, I returned to the XXXX XXXX Department to inquire about the status of the application. I was informed that the XXXX had not been completed correctly. The application was resubmitted twice ; however, no confirmation or resolution was provided. On Wednesday, I returned again after discovering that when the invitation was sent to m mother, it did not include the option for her to sign. I was advised to wait and was told that the application should be processed by Friday, XX/XX/XXXX. Despite these assurances, on XX/XX/XXXX the date of my graduation I was informed by the XXXX XXXX Department that my FAFA application had not been received and that I would be required to enter into a payment plan with the school. In addition to these issues, I made XXXX separate attempts to resolve this matter directly with the XXXX XXXX XXXX. During each interaction, I experienced conduct that was unprofessional, rude, and dismissive. Despite my repeated efforts to seek assistance and clarification, my concerns were not appropriately addressed : The school has focused primarily on collecting unpaid funds related to the beginning of my program, which initially did not have financial aid in place. However, I was explicitly assured that my financial aid could be processed retroactively. Despite this assurance, the school has continued to aggressively push for a payment plan. According to the school 's academic policy, the institution has up to 150 days to process my ISIR. This timeframe has not expired, and therefore my XXXX XXXX aid remains eligible for processing. Nevertheless, I have been repeatedly informed that I must pay out of pocket for financial aid that was not processed due to the school 's negligence, lack of knowledge, and lack of effort. Given the multiple visits, repeated resubmissions, and assurances provided by the XXXX XXXX Department, this outcome is extremely concerning, I took all required steps in good faith and relied on the guidance given to me. It is unreasonable and unfair to hold me financially responsible for errors and delays that were entirely outside of my control. I am requesting a formal review of this matter, clarification regarding the mishandling of my XXXX application, and a resolution that aligns with institutional policy and federal financial aid regulations. Thank you for your prompt attention to this matter. I look forward to your response

Company response to consumer: Closed with explanation