Consumer complaint received 2024-09-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: RFNA, LP
State: LA

Complaint narrative:
I recently just finished paying a loan off for over {$20000.00} at first I got a loan for {$6000.00} for a truck they had the title then my Transmission went out so I Borrowed an additional {$3500.00} those two loans cost me over {$20000.00} I was on a fixed income from social security of around {$900.00} at the time with a self employed job business that I wasnt making really around $ XXXX {$400.00} when I cans find work. I was paying around {$450.00} a month for 4years never had a problem paying but once I asked for forgiveness on that one payment I never missed a payment even doing the COVID-19 pandemic. Yes I really needed the help but for Borrowing under {$10000.00} that loan came to over {$20000.00} I think it was in the end of XXXX when I finished paying that loan off and received my title to the XXXX XXXXXXXX XXXX I paid {$20000.00} for a XXXX truck that was unbelievable what they charge but I paid on time but once. In XXXX I received a check in the mailbox for {$2000.00} after I paid the truck I was paying like over {$200.00} every month for months so that should have been paid off out in a financial bind so I borrowed XXXX more been paying on time {$250.00} a month but couldnt pay just one payment. They call a so called program were I pay 3 payments of {$260.00} on the XXXX that I did. So they was Supposed to keep the XXXX as my Regular payment that didnt happen so after they didnt do their job they put me in Collections I found out they are charging me over {$6000.00} for what I only Borrowed {$2000.00} and the other {$2000.00} shouldve been paid are may a few XXXX dollars left. Its Unbelievable that they will put me in collections. They are predatory lending company that has taking advantage of me on a fixed income sent me a letter saying I owe over {$6000.00} dollars how is thats possible. So unfair Taking advantage of a XXXX person. Republic Finance should be ashamed of themselves calling me about payments after putting me in collections for something they done wrong. I was a Customer get paid on time overtime just had one payment problem I feel I dont owe over {$6000.00} when most of the payments were paid. Republic Finance will Close one account and then if you borrow again, they add them two accounts together to over charges a person unbelievable Republic Finance I have been a faithful customer for years unbelievable. Account XXXX I didnt Borrow {$5000.00} dollars that came up over {$6000.00} I Borrowed XXXX and how can you add account XXXX should have been paid off. I never borrowed {$5000.00} Yall are predatory lenders, taking advantage of XXXX people. Making up loans that never was Supposed to be added so Republic Finance in charge more. I am very Disappointed after all these years I Been a faithful customer. I have retired no longer have a business and its struggling financially stop harassing me. You already put me in collections for no reason at all but for one payment. I Can not afford {$250.00} dollars amount with a income of only {$1100.00} a month is what I receive now I got lights. Water, food, truck upkeep, phone I dont have any help Im having trouble paying bills why would Republic Finance put me in collection for missing one payment

Company response to consumer: Closed with explanation