Consumer complaint received 2024-06-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: Avant Holding Company, Inc.
State: GA

Complaint narrative:
This is my second complaint against Avant and involves the same issue. My complaint was settled as XX/XX/XXXX, and had a balance of XXXX XXXXXXXX- I received a statement saying that I still owe them {$760.00} Previously Avant said that due to a system processing issue and when I paid the settlement, Avants system erroneously activated a previously offered payment modification plan that's why a received a billing statement. 

I take this as harassment on Avants part, this is disturbing since this time is not a system processing issue. After calling Avant 3 times this and explaining the issue I was left on hold the 3 times and after waiting almost 45 minutes on hold no one came back to the phone. I received the following email from Avant today XX/XX/XXXXXXXX  and its reads as follows : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Dear XXXX, Your AvantCard Modification Payment Plan has been terminated due to one of the following reasons : Your lock-in payment was not received by the due date or has returned A payment made prior to plan enrollment has returned A request to terminate your plan was submitted A past transaction posted to your account We received notice you have filed for bankruptcy Going forward, unless you have filed for bankruptcy : Your minimum payment due will be calculated in accordance with the method described in your Cardmember Agreement Your account will accrue interest Your account will receive late fees for any delinquency you incur Your account will receive annual fees Any missed minimum payments will increment your account 's delinquency and collections activity will resume Although this plan is terminated, your account may still be eligible for other plans. Please call us at XXXX to check your eligibility. Approval for future plans is contingent on the conditions of your account and is not guaranteed. 

Thank you for being an Avant customer. 

Regards, The Avant Team -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- I no longer have time or energy to deal with Avant human errors. I understand that we don't live in a perfect world, but this is now plain harassment on their part and there will be some consequences for the constantly mistakes on their part. 

I am asking to stop the letters, statements, emails as it's only a great fiasco. I have never been treated so shabbily by any institution. 
There will be a monetary consequence if this human error is not corrected in less than 15 days. A fee, charge against Avant for the amount of {$2500.00} due immediately. 

I am a XXXXXXXX XXXX and the harassment from Avant is causing distress, XXXX XXXX XXXX. I am now filing a complaint once more with the search for legal action and will request to double the monetary consequence.

Company response to consumer: Closed with explanation