Consumer complaint received 2026-05-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
I am the joint accountholder of a consumer checking account with Wells Fargo Bank, N.A., along with my XXXX mother. In XX/XX/XXXX, a fraudster tricked me into initiating a wire transfer from our joint account. Wells Fargos Own Security System Flagged the Fraud On XX/XX/XXXX, Wells Fargos security system flagged the wire transfer for unusual activity and placed it UNDER REVIEW. The bank sent me XXXX emails that day confirming the hold. Despite this alert, Wells Fargo held the transfer for more than XXXX hours and then executed it on XX/XX/XXXX. A second fraudulent wire transfer was executed on XX/XX/XXXX. The total loss from our joint account was {$120000.00}. The Bank Requested an inPerson Visit but Gave No Warning On the morning of XX/XX/XXXX, Wells Fargo telephoned my mothers landline and requested that both joint accountholders appear in person at a branch. We complied. During that visit, Wells Fargos personnel gave no warning about the fraud, did not advise us to stop the transfer, and did not mention the unusual activity alert. I Filed Timely Complaints ( Protected Activity ) Beginning in XX/XX/XXXX, I filed multiple complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Office of the Comptroller of the Currency ( XXXX ) regarding Wells Fargos failure to investigate the unauthorized transfers and its refusal to reimburse our joint account. Wells Fargo Retaliated with a False APS Report On or about XX/XX/XXXX, Wells Fargo filed a false report with XXXX XXXX XXXX ( APS ). The report accused me of financially exploiting my XXXX mother. The bank knew the report was false because : My mother was present at the inperson visit on XX/XX/XXXX at XXXX XXXX own request. Both names are on the joint account. Wells Fargos own security system had flagged the transaction as suspicious. There was never any evidence of exploitation. Wells Fargo Published a Defamatory Letter with a Fabricated Statement On XX/XX/XXXX, Wells Fargo published a letter to the CFPB and XXXX containing a fabricated statement falsely attributed to me. My mother has signed an affidavit confirming that the conversation described in the letter never occurred. Contradictory Conduct Confirms Bad Faith On XX/XX/XXXX, Wells Fargo issued a contradictory letter approving fraud on the same joint account further demonstrating that its earlier investigation was arbitrary and made in bad faith. Ongoing Harm Wells Fargos false statements have caused me reputational harm, emotional distress, and damage to my ability to conduct business. The false APS report also invaded my mothers privacy and caused her unnecessary distress. Legal Violations Wells Fargos conduct violates the Consumer Financial Protection Acts antiretaliation provisions ( 12 U.S.C. 5567 ) because it retaliated against me for filing protected CFPB complaints. The false and fabricated statements also constitute defamation under Virginia law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation