Consumer complaint received 2025-01-01 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: I.C. System, Inc.
State: LA

Complaint narrative:
Subject : Formal Complaint Against I C System for Violations of Federal Debt Collection Laws To Whom It May Concern, I am writing to formally lodge a complaint against I C System for numerous violations of federal consumer protection laws. I have been subjected to unlawful and unethical debt collection practices by this entity, which have caused significant harm to my financial well-being and peace of mind. Below, I outline the specific violations and request immediate action to address these grievances. 

Violations Committed by I C System : Failure to Notify of Negative Credit Reporting I C System has reported a negative entry on my credit report without providing prior notice, as required under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ) ( 7 ). I was not informed of this negative entry, depriving me of the opportunity to dispute or address the alleged debt.

Duplicate Reporting of the Same Debt I C System has reported the same alleged debt multiple times on my credit report. This constitutes a clear violation of the FCRA, 15 U.S.C. 1681s-2 ( b ), which mandates the accurate and non-duplicative reporting of consumer information. This duplicate reporting has caused undue damage to my creditworthiness and reputation. 

Failure to Validate the Debt I have repeatedly requested validation of the alleged debt under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g ( b ). I C System has failed to provide the requested documentation to substantiate the validity of the debt, including the purchase agreement or original account details. This failure violates my right to debt validation and raises concerns about the legitimacy of the debt.

Failure to Notify of the Debt and Denial of Opportunity to Dispute I C System has not notified me of the alleged debt or provided an opportunity to dispute it, as required under FDCPA, 15 U.S.C. 1692g ( a ). This omission violates my right to be informed and to challenge the validity of the debt within the prescribed timeframe. 

Deceptive Practices Regarding Debt Ownership I C System claims ownership or collection rights to the alleged debt. This constitutes a deceptive practice under the FDCPA, 15 U.S.C. 1692e, and causes confusion and distress to me, as I can not ascertain the rightful owner of the debt or its validity.

Failure to Provide Adequate Notice of Sale or Transfer I C System has not provided proper notice regarding the sale, transfer, or ownership of the debt. This violates the Truth in Lending Act ( TILA ), 15 U.S.C. 1641 ( g ), which requires creditors to notify consumers of the transfer of their debt within 30 days. 

Hindering My Ability to Resolve or Dispute the Debt By failing to provide necessary documentation, proper notice, and clear communication, I C System has obstructed my ability to resolve or dispute the alleged debt in good faith. These actions violate consumer protection principles under both the FDCPA and FCRA. 

Steps Taken to Resolve the Issue : I requested validation of the debt from I C System, but they failed to provide the necessary documentation. 

I asked for a copy of the purchase agreement or original account details to confirm the debts validity and ownership. This request was ignored. 

I attempted to address the discrepancies on my credit report, but I C System has failed to cooperate in correcting or clarifying the information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief