Consumer complaint received 2026-04-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
I am formally appealing against JPMorgan Chase Bank 's sudden freezing of my company 's XXXX XXXX XXXX ( account number ending in XXXX ) checking account in XX/XX/XXXX. Your bank failed to provide any prior notice or explanation, resulting in the indefinite freezing of the account. The total amount frozen in the account is US {$450000.00}, all of which are legitimate service payments made to my company 's clients. These funds are crucial to my company 's daily operations. Following the account freeze, my company immediately took all necessary measures to fully cooperate with your bank 's review process. These measures included submitting relevant documents through your secure online portal, visiting your local branch ( address : XXXX XXXX XXXX XXXX, XXXX, VA XXXX ), and regularly following up through your customer service channels. Unfortunately, despite our active cooperation, we have not received any substantive updates regarding the progress of the review to date. Your team has consistently stated that the account is " under review '' but has refused to provide any specific details regarding a clear timeline for the review 's completion or the reasons for the freeze. From XX/XX/XXXX to XX/XX/XXXX, our team contacted your bank 's customer service department daily to inquire about the account status and the status of frozen funds. Each communication received the same perfunctory response ; your bank neither stated when the review would end nor informed us when we could retrieve our legitimate funds. Furthermore, several of our clients have initiated payment recall applications, requesting the recovery of funds being deposited into our frozen accounts. To date, your bank has not responded to or processed these applications, causing significant inconvenience to our clients and beginning to damage our business reputationa situation we are deeply concerned about. This prolonged account freeze has caused serious difficulties for our business operations. Because the whereabouts of our legitimate funds are unknown, we are unable to fulfill our daily financial obligations, including paying suppliers, employee salaries, and fulfilling contractual obligations to clients. We have fully cooperated with your bank in providing all documents and information requested to verify the legality of the funds, and we believe there is no reasonable excuse for this review to have taken so long. We have made every effort to communicate directly with your bank through various channels to resolve this matter, including multiple phone calls, secure online messaging, and a personal visit to your branch, but to date, we have not received any substantial solution or transparency. In light of the above, we urge JPMorgan Chase Bank to take the following immediate measures : 1. Immediately complete the review of XXXX XXXX XXXX 's checking account ( ending in XXXX ) and unfreeze funds totaling US {$450000.00}. 2. Please provide a detailed written explanation of the specific reasons for the account freeze and the basis for the extended review process. 3. Please process all pending customer payment recall requests promptly to minimize inconvenience to customers. 4. Please compensate our company for the economic losses, business interruptions, and reputational damage caused by this unreasonable and prolonged account freeze. Our funds are entirely legal, and we believe JPMorgan Chase Bank will handle this matter with the urgency and professionalism due to which it is. We greatly appreciate your timely attention to this critical issue and look forward to your prompt response and solution. Thank you for your assistance in resolving this matter efficiently. Sincerely, [ XXXX XXXX ] Authorized Representative, XXXX XXXX XXXX Contact : [ XXXX XXXX ] | [ XXXX ]

Company response to consumer: Closed with explanation