Consumer complaint received 2024-05-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
Hello, I opened up a quicksilver rewards account / card a few months ago after I got an email saying I was pre-approved for the Quicksilver card. The initial email, sent on Tue, XX/XX/XXXX at XXXXXXXX XXXX, said : " Youre pre-approved for an exclusive offer to earn rewards! 
Please dont overlook this. As a valued customer, we invite you to take the next step with this Capital One offer to earn unlimited 1.5 % cash back on every purchase, every day. 
Plus, earn a {$200.00} one-time cash bonus when you spend {$500.00} in the first 3 months. 
You work hard to manage your credit responsibly, and the next step on your credit journey is clearan offer to earn rewards on every purchase with the Quicksilver Mastercard from Capital One, all with no annual fee. Enjoy these benefits once approved : Unlimited 1.5 % cash back on every purchase, every day. 0 % intro APR on purchases for 15 months, with a 29.99 % variable APR after that. No annual fee which means one less thing to worry about. Maintain your credit with responsible card use. '' I received several emails after this one a few times a month asking me to open the card. All the emails led to the main page of the Quicksilver card which states in the terms : Earn unlimited 1.5 % cash back on every purchase, every day. Plus, a {$200.00} Cash Bonus. New Cardmember Offer Earn a one-time {$200.00} cash bonus once you spend {$500.00} on purchases within 3 months from account opening. 
This one-time bonus is available by clicking the " Apply Now '' button on this page, and may not be available if you navigate away from or close this page. Existing or previous cardmembers are not eligible for this product if they have received a new cardmember bonus for this product in the past 48 months.

After thinking it over and deciding on getting the card, I clicked the Apply now button on the Quicksilver page ( which stated I could get a {$200.00} bonus ) after one of the emails led me to the page, and followed all the correct pages and everything I needed to, to get the card. Keep in mind that not only did the original email say I could get that {$200.00} bonus, but the main Quicksilver page all other emails led to after that did, too. I read over all the terms and signed up for the card through the appropriate links. I only signed up for this card so that I could get the bonus. I was going to use it afterwards, probably. But the original email and main page it took me to assured that as a new cardholder of the quicksilver card, I would get the bonus. 

Before 2 months hit, I hit the {$500.00} spend bonus cap. I still hadn't received the promised bonus after almost a month of waiting for the it. I began to worry as that was a large chunk of money which I was promised on several of the pages I was emailed/led to when initially considering and getting the card. So I called Capital One support on XX/XX/XXXX to check on the bonus I was supposed to receive. I was informed that I will NOT receive the bonus because I got approved for a " good '' credit card, not the " excellent '' one I was pre approved for, as the invite email stated I was. Also that there was " Nothing I could do about it, sorry ''. Apparently, even though I was promised in the original email and on the Quicksilver sign up page, that I would get the bonus, I was told I will not because Capital One, being sneaky and misleading, has FOUR different Quicksilver cards. I signed up for the original one, as mentioned above, which stated I could get that bonus and the main page also assured me I would if I was approved for the card I signed up for. They do not let the customer know they got approved for a different one, because I was pre-approved for the sign up bonus one and even followed every page from that approval to get the promised bonus upon signing up.

I am extremely upset and angry as one of your customers ( capital one ), who followed the emails, links, and terms completely. I was met with several pages saying I would receive a {$200.00} bonus, which I have not. It is incredibly sketchy, malicious, and deceiving business practices to say a customer will get the bonuses several times, through those EMAILS and APPLY NOW BUTTONS, then switch-up behind the scenes and say " oh, well, you don't qualify because we did some sneaky stuff behind the scenes and approved you for a different card then the one you were pre-approved for. '' This was the ONLY reason I got the card and I am not okay with your company doing this to me. I hope you are planning on solving this as a company because I have a major issue with this. Capital One owes me {$200.00}, according to the invitation pre-approval email, quicksilver sign up page which I was directed to from the email, and the terms on the quicksilver page. There was also a lawsuit regarding this exact issue in California, and many other 's have also dealt with this exact issue as well. Shame they are scamming their paying customers. 

They then replied on Mon, XX/XX/XXXX saying : " Thank you for contacting us regarding your rewards! 

We have reviewed your request to be awarded a bonus and found that your account does not qualify based on the terms of the product for which you applied. 

Remember, you still earn 5 % cash back on hotels and car rentals through Capital One Travel and 1.5 % cash back for every dollar you spend on purchases!

Tips for earning rewards faster : Make everyday purchases on your card. Why not be rewarded for what you already spend? 
Pay your monthly bills with your card. Make your bills work for you. 
Add an authorized user. Their purchases earn rewards, too. '' I did apply for the one they sent me and got approved for it.

Company response to consumer: Closed with explanation