Consumer complaint received 2025-03-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
To Whom It May Concern at Experian and XXXX XXXX XXXX XXXX : This letter serves as a formal complaint regarding Experians and XXXX XXXX XXXX XXXX failure to conduct a comprehensive investigation into disputes involving an alleged debt from XXXX XXXX XXXX XXXX XXXX and the continued reporting of inaccurate, unverified, and harmful information on my credit profile. Both entities have failed to adhere to their obligations under federal laws ( FDCPA, Regulation F, and FCRA ) and Texas Finance Code Chapter 392, which governs debt collection practices in the state of Texas.

This complaint also seeks to uncover why Experian permits such practices to persist as part of its everyday business model, resulting in widespread harm to consumers. The damage caused by Experians and XXXX XXXX actions is unacceptable and has had a profound impact on my financial standing, emotional well-being, and reputation.

Violations of Texas Finance Code Chapter 392 Identified 1. Failure to Investigate and Correct Disputed Debt Relevant Laws : Texas Finance Code 392.202 ( a ) - ( e ) : Requires third-party debt collectors to investigate disputed debts, correct inaccuracies, and cease collection efforts until the investigation is completed. 
Details : XXXX XXXX failed to conduct an adequate investigation into the accuracy of the alleged debt after receiving my written dispute. Despite marking the dispute as investigation complete, XXXX XXXX provided no documentation to validate the debt. Furthermore, XXXX XXXX continued collection efforts during the dispute process, violating the provision that mandates a cessation of collection activities until the investigation determines the accurate amount of the debt.

2. Harassment and Abusive Conduct Relevant Laws : Texas Finance Code 392.302 ( 4 ) : Prohibits causing a telephone to ring repeatedly or continuously with the intent to harass the debtor.

Texas Finance Code 392.302 ( 2 ) : Prohibits placing telephone calls without disclosing the callers identity and with the intent to annoy, harass, or threaten. 
Details : XXXX XXXX engaged in repeated and excessive phone calls, which were intended to harass and intimidate. Additionally, some of these calls failed to disclose the callers identity, further violating Texas law.

3. Misrepresentation of Debt Relevant Laws : Texas Finance Code 392.304 ( a ) ( 8 ) : Prohibits debt collectors from misrepresenting the character, extent, or amount of a consumer debt.

Texas Finance Code 392.304 ( a ) ( 19 ) : Prohibits the use of any false representation or deceptive means to collect a debt or obtain information. 
Details : XXXX XXXX misrepresented the amount and status of the alleged debt in its communications and reports to Experian. The reported balance of {$2900.00} exceeded the original balance of {$2800.00} without explanation or documentation, constituting a misrepresentation of the debt.

4. Failure to Provide Required Disclosures Relevant Laws : Texas Finance Code 392.304 ( a ) ( 5 ) : Requires third-party debt collectors to disclose that communications are attempts to collect a debt and that any information obtained will be used for that purpose. 
Details : XXXX XXXX failed to include the required disclosures in its initial communications, depriving me of the opportunity to understand the nature of the alleged debt and effectively dispute it.

5. Use of Unfair or Unconscionable Practices Relevant Laws : Texas Finance Code 392.303 ( a ) ( 2 ) : Prohibits collecting or attempting to collect interest, fees, or charges not expressly authorized by the agreement creating the debt or by law. 
Details : XXXX XXXX attempted to collect fees and charges that were not authorized under the original agreement or permitted by law, further violating my rights under Texas law. 
Violations of Federal Law Identified In addition to the violations of Texas law, XXXX XXXX and Experian also violated federal laws, including the Fair Debt Collection Practices Act ( FDCPA ), Regulation F ( 12 CFR Part 1006 ), and the Fair Credit Reporting Act ( FCRA ). These violations include : Failure to validate the debt upon dispute ( FDCPA 809 ( b ) ).

Reporting unverified or inaccurate information to credit reporting agencies ( Regulation F, 1006.30 ( a ) ).

Failure to mark the debt as disputed ( FDCPA 807 ( 8 ) ).

Analysis of Experians Role and Responsibility Experians reliance on XXXX XXXX unverified data raises serious concerns about its investigative processes. Experians failure to conduct a thorough and independent investigation into disputed debts violates its obligations under the FCRA 611. This lack of accountability enables third-party debt collectors like XXXX XXXX XXXX XXXX harmful practices unchecked. 
Experians business model appears to prioritize expediency over accuracy, resulting in sham investigations that harm consumers. This systemic failure must be addressed to prevent further violations of consumer rights. 


Impact on My Credit Profile The actions of Experian and XXXX XXXX XXXX XXXX have caused significant harm, including : Credit Damage : The continued reporting of inaccurate and unverified information has negatively impacted my credit score, limiting my ability to secure financial services, housing, and employment opportunities. 
Emotional Distress : The ongoing dispute and lack of resolution have caused considerable stress and anxiety. 
Reputational Harm : The inaccurate reporting has damaged my reputation with creditors and financial institutions. 
Increased Risk of Identity Theft : XXXX XXXX insufficient identity theft prevention measures and vague data security practices increase the risk of unauthorized access to my personal information. 

Demands for Corrective Action To resolve this matter, I demand the following actions from Experian and XXXX XXXX XXXX XXXX : Cease Reporting Inaccurate Information : Immediately remove the disputed debt from my credit profile. 
Provide Full Validation : XXXX XXXX must provide complete validation of the alleged debt, including documentation proving its accuracy and my liability. 
Mark the Debt as Disputed : Ensure compliance with federal and Texas law by marking the debt as disputed on my credit report.

Conduct a Comprehensive Investigation : Experian must investigate the dispute thoroughly and provide a detailed explanation of how it verified the accuracy of the reported debt.

Enhance Privacy and Security Practices : XXXX Systems must update its Privacy Policy and Security Standards to address deficiencies, including secure communication options, clear data breach notification procedures, and improved identity theft prevention measures. 
Cease Harassing Communications : XXXX XXXX must cease all communications with me regarding the alleged debt, in compliance with my written request. 

Next Steps If Experian and XXXX XXXX XXXX XXXX fail to address these issues promptly, I will escalate this matter by : Filing additional complaints with the Texas Attorney Generals Office, Federal Trade Commission ( FTC ), and Consumer Financial Protection Bureau ( CFPB ).

Pursuing legal action for damages resulting from violations of federal and Texas laws, including harm to my credit profile, emotional distress, and reputational damage. 

Conclusion Experian and XXXX XXXX XXXX XXXX have failed to fulfill their legal obligations under federal and Texas laws. Their actions, combined with inadequate investigative practices and privacy protections, have caused significant harm to my financial standing and emotional well-being. I demand immediate corrective action to address these violations. Failure to comply will result in further regulatory complaints and legal action. 





I FILED A COMPLAINT WITH THE CFPB AGAINST XXXX XXXX, XXXX : Submitted to the CFPB on XX/XX/year> Complaint ID : XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation