Consumer complaint received 2025-05-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: NY

Complaint narrative:
Hello, I hope youre doing well! I wanted to reach out to clarify my position regarding the reporting of my personal information to credit reporting agencies. 



Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 Section 602 ( a ), its clear that theres a responsibility to ensure fairness, impartiality, and a respect for the consumers right to privacy. As you know, Equifax, Experian and Transunion are considered consumer reporting agencies, and I am the consumer in this matter. I have a legal right to ensure that my private information is protected and not shared without my explicit permission.

Additionally, 15 U.S.C. 6801 states that financial institutions ( which include furnishers of information to credit agencies ) have an ongoing obligation to respect the privacy of their customers and to safeguard the security and confidentiality of nonpublic personal information.

Importantly, 15 U.S.C. 1681 Section 604 ( a ) ( 2 ) specifies that a consumer reporting agency may only furnish a consumer report if they have written instructions from the consumer. I want to be very clear : I have not provided such written consent to Equifax, Experian, Transunion or any furnisher of information. Any previous consentwhether verbal, written, implied, or otherwiseis hereby revoked.

Moreover, under 15 U.S.C. 6802 ( b ) ( c ), a financial institution is not allowed to disclose my nonpublic personal information to a nonaffiliated third party unless I am provided with a clear explanation of how to exercise my nondisclosure option. To date, I have not been informed of this right, which is a concern.

Its also worth noting that 15 U.S.C. 1681c ( a ) ( 5 ) states that, aside from certain exceptions, no consumer reporting agency may include adverse information in a report if its older than seven years ( excluding criminal convictions ). The account currently being reported falls into the category of an adverse item and, again, is being reported without my consent, which I believe violates this regulation.

Furthermore, under 15 U.S.C. 1681s-2 ( A ) ( 1 ) ( A ), no one should furnish information to a consumer reporting agency if they know, or have reason to believe, that the information is inaccurate. And per 15 U.S.C. 1681e, credit reporting agencies are required to maintain reasonable procedures to prevent violations of these statutes and to ensure consumer reports are only provided for legally permissible purposes. 

Lastly, under 12 CFR 1016.7, I have the right to opt out of having my information shared, and I am formally exercising that right to opt out now. I have written letters to XXXX XXXX XXXX Synchrony Bank ) and XXXX XXXX XXXX via certified mail in which they have not responded to my request to opt out. The date in which these letters were mailed out was XX/XX/XXXX and I have not gotten any kind of reponse from Paypal Credit or XXXX and my information is still being reported to Equifax, Transunion and Experian at this time. 



I appreciate your attention, time, and care in this matter and expect that you will immediately cease reporting of my information to Equifax, Experian, and any other consumer reporting agencies. Thank you kindly for your understanding and cooperation. 



Best regards, XXXX XXXX, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation