Consumer complaint received 2024-06-06 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Navient Solutions, LLC.
State: NC

Complaint narrative:
Lenders ( Navient and XXXX ) were contacted XX/XX/XXXX, with 2 responses each up to XX/XX/XXXX. 

I have transcripts available of the communication ( email ) and can provide them if necessary. Here is a summary : Hello, I've requested information from Navient and they have been unable to understand or accomodate, so wish to submit for a formal complaint. 

I contacted Navient and other entities in regard to a refund request for the loans listed below. Instead of providing a path to resolution, they continue to treat this as a discharge request, which I understandably do not qualify for as these loans are paid. My refund request is on both principal and interest payments made on the loans, based on the following reasons, which I have already shared with Navient. See below : This request is not to inquire about loan reinstatement or discharge, as these loans are paid, but rather for reimbursement and refund per the recent Biden-Harris Administration Student Loan Discharge Based on Borrow Defense Evidence, specifically to receive a refund for prior payments made on the loan ( s ). 

It was proven that XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( the school I attended, which has also been shut down as of XX/XX/XXXX ) lured students with " pervasive '' lies and the institution falsified data, knowingly misled students, and cheated borrowers into taking on mountains of debt without leading to promising career prospects at the end of their studies. The chain misled students about the success of graduates and about employment partnerships that would help students find jobs. XXXX XXXX XXXX The chain told prospective students that more than 80 % of graduates found jobs in their fields of study, but that was largely based on doctored data, according to the Education Department. The true employment rate was below 57 %. Campuses also advertised graduate salaries that were based on fabricated data and included extreme outliers to make averages look better, the department said. XXXX XXXX XXXX XXXX XXXX XXXX The chain 's tactics led borrowers to borrow high amounts of debt for programs that didn't pay off Further, per the FTC regulation known as the Holder Rule, a refund can be requested on a loan on any product or service is defective or not provided, per Senator Warrens correspondence with XXXX XXXX XXXX, XXXX & XXXX of Navient, based on confirmed allegations of school misconduct and predatory lending practices. 

Navient worked directly with fraudulent colleges to provide these loans. - XXXX XXXX XXXX United States XXXX ) Navient stated : XXXX Annual Report, " If a school with which we have a business arrangement with respect to student loans closes or otherwise does not provide the borrower the promised education, the borrower could raise the same claims and defenses against us as the lender as it could against the school. As a result, our ability to collect loan amounts could be materially impaired. 

It has been publicly disclosed that Navient has set aside XXXX XXXX in anticipation of settling these allegations with borrowers. That being said, ( private ) loans amounts held and payments made between Sallie Mae, XXXX, XXXX, Navient, and XXXX that fall under this category and for which I am requesting reimbursement and refund on, total {$100000.00}.

Company response to consumer: Closed with explanation