Consumer complaint received 2025-07-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Goldcar Lending Inc.
State: GA

Complaint narrative:
On XX/XX/XXXX, I submitted a formal written notice of rescission to XXXX XXXX XXXX XXXX outlining specific legal and contractual violations, including : Lender misrepresentation and lack of disclosure of Goldcar Lending Receipt of a blank Power of Attorney ( POA ) form Failure to provide a deficiency notice after voluntary surrender Deceptive and discriminatory financing practices Lack of itemized fees Documented mechanical issues early in the ownership period I received a response from XXXX XXXX XXXX on XX/XX/XXXX that failed to address or even acknowledge any of these concerns. Instead, the response focused on my affordability and employment, which was never the issue raised. My income and employment have remained consistent from the date of purchase through the present, and my payment history clearly shows that I paid every month for XXXX  months. 

The response also pointed to a signed contract and standard fees as justification, which ignores the core allegations of : Misrepresentation of the lenders identity Deceptive and potentially fraudulent practices that became apparent only after the fact Failure to disclose or properly document a Power of Attorney Lack of itemized fees and deficiency accounting Unexplained contradictions in financing approvals Ongoing Issues Documented from Day XXXX : While you stated I had the car for XXXX  months without issues, I have multiple text messages and communications documenting mechanical concerns and dissatisfaction with the vehicle starting from the early days of ownership. These concerns were reported and documented on my end whether they were acknowledged or documented properly on your side or not does not negate their occurrence. 

XXXX XXXX of Attorney ( POA ) Form : I once again request an explanation for why I received a blank POA form. If fees were collected for title and registration services, there must be a properly completed and executed XXXX form used in that process. I ask that you provide the signed, completed POA that was used to title the vehicle, in accordance with legal requirements. 

Failure to Provide XXXX XXXX XXXX : Despite returning the vehicle voluntarily, I have not received any deficiency notice or final accounting as required by law. It has now been more than XXXX business days since the vehicle was surrendered, and this lack of documentation is both noncompliant and unacceptable. 

Inconsistent Financing and Pricing Discrimination : I was steered into purchasing a XXXX model vehicle for over {$16000.00}, despite expressing interest in newer, lower-priced vehicles. I have text messages from your representative, XXXX, stating that I did not qualify for cars priced at {$14000.00} to {$19000.00} due to credit restrictions yet I was somehow approved for a XXXX vehicle priced at {$16000.00}, with a monthly payment of {$490.00}. This contradiction raises serious concerns about your internal approval practices and possible discriminatory or predatory lending behavior. The math and logic simply do not add up, and I have dated text messages and screenshots to support this claim. 

Lack of Itemized Fee Clarity : As previously stated, the fees in your contract are not itemized clearly. Your response that {$900.00} includes XXXX, title, and sales tax is not reflected in the contract itself, and I am again requesting a complete fee breakdown for full transparency. 

Simply stating that the terms were standard and highlighting my employment status does not negate the possibility that misleading information or omissions occurred during the transaction. 

The fact that I voluntarily returned the vehicle after over XXXX  months does not preclude me from raising issues related to misrepresentation or lack of proper disclosure. The vehicles long-term use does not cancel out concerns over how the deal was structured or communicated. 

Pointing to a printed and signed contract does not automatically absolve the company of responsibility if the contract was entered into based on incomplete, misleading, or false information. I have a right to question the legitimacy of those terms if they were not presented in full transparency. 

This evasive reply strongly suggests an unwillingness to engage in good faith resolution and further underscores the need for regulatory intervention and investigation.

Company response to consumer: Untimely response