Consumer complaint received 2025-04-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CREDIT ACCEPTANCE CORPORATION
State: MI

Complaint narrative:
Dear XXXX XXXX, Thank you for your email regarding the complaint I submitted through the Consumer Financial Protection Bureau.

I want to be clear : I am not interested in a phone call at this time. I have made multiple prior attempts to raise concerns about inaccurate credit reporting and never received a meaningful responseuntil now, after formal regulatory involvement. The sudden push for a verbal conversation, instead of addressing the documented issues in writing, comes across as evasive and self-serving.

If the company were genuinely committed to resolving the matter, a written response outlining what steps are being taken to correct the inaccurate reporting would have already been provided. Instead, Im being asked to repeat what Ive already submitted, only this time over th

e phone and off the record. There is no justification for this approach. The facts are not complicated. My payment history clearly shows consistent inaccuracies in payments receivedincluding during the
periods currently being reported as delinquent. Additionally, your internal records confirm that I was removed from COVID Protected Status, but they fail to explain why I was immediately marked past due despite never being late prior to entering the program. These contradictions should be addressed directly, in writing.

As a data furnisher, Credit Acceptance has a legal obligation under the Fair Credit Reporting Act to ensure that the information reported to credit bureaus is accurate and complete. The responsibility to correct any inaccuracies lies squarely with your organization. Upholding this duty reflects the integrity of your company and demonstrates a commitment to valuing your customers.

Furthermore, Credit Acceptance has been the subject of numerous recent lawsuits that raise serious concerns about its business practices and treatment of consumers, including : CFPB & NY Attorney General Lawsuit ( 2023 ) : The CFPB and New York AG sued Credit Acceptance for hiding the true costs of auto loans and using deceptive practices that set borrowers up to fail. The case was paused pending a Supreme Court ruling but remains active.

Wisconsin Court of Appeals Ruling ( 2024 ) : The court ruled in favor of consumers who sued Credit Acceptance for continuing wage garnishment despite a court order prohibiting it, finding violations of the Wisconsin Consumer Act and civil theft statutes. New York Supreme Court Decision ( 2024 ) : A case involving a motor vehicle installment contract was dismissed after the court found issues with enforceability under New Yorks usury laws. Credit Acceptance was denied a deficiency judgment. T hese cases highlight a repeated failure by Credit Acceptance to meet legal standards in consumer lending and debt collection. The pattern reinforces why a full and transparent written resolution to my complaint is not only necessaryit is required. There is nothing further to discuss until my credit profile is corrected to reflect accurate and lawful information. This is not a lot to askit is the minimum standard expected under the Fair Credit Reporting Act. Once those corrections are made, and I can confirm my reports have been updated, I am willing to revisit any further discussion as needed. Until then, I expect a written resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation