Consumer complaint received 2017-05-31 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
***CRIMINAL INTENT BY CEO*** PLEASE NOTE THAT THESE LEGAL VIOLATIONS ARE KNOWN AT HIGHEST LEVEL AND WERE FULLY SUPPORTED BY THE CEO MAKING THE INTENT CRIMINAL. HE AND THE STAFF HAVE COPIES OF THE LAWS ( UPLOADED VIA EMAIL TO THEM TO PRVENT THE " DID N'T KNOW '' DEFENSE ) AND XXXX XXXX HAS KNOWINGLY VIOLATED THEM IN AN ATTEMPT TO DFRAUD THE FHA AND U.S. GOVERNMENT. ATTN CFPB ... I HAVE BEEN INVESTIGATING NATIONSTAR FOR 2 YEARS NOW AND HERE IS YOUR DETAILED LIST OF DOCUMENTED CRIMES. I HAVE HARD EVIDENCE OF EVERY CRIME. # 1 ) LOAN ORIGINATION FRAUD ...
# 2 ) KNOWINGLY IGNORING TRUTH IN LENDING ACT # 3 ) REAL ESTATE SETLLEMENT PROCEDURES ACT # 4 ) FAILURE TO MAIL ACCURATE STATEMENTS # 5 ) LYING TO CONSUMER AND INTENTIONALLY MISLEADING THEM ABOUT A FORECLOSURE WHILE FORECLOSING BEHIND THEIR BACK {$6.00} ) ADDING RANDOM AND ILLEGAL FEES AND USING THESE FEES AS A JAUTIFICATION FOR FORECLOSURE # 7 ) COLLECTING PRINCIPLA WITHOUT PROPER CREDIT # 8 ) BILLING A CUSTOMER FOR ATTORNEY FEES IN AFORECLOSURE THEY SAID WAS NOT HAPPENING, AND ADDING THESE ILLEGAL FEES TO THE PRINCIPAL ILLEGALLY. WE HAVE THEM IN WRITING CLEARLY STATING THERE IS NO FORECLOSURE ONTHIS ACCOUNT, # 9 ) 100 % FRAUD IN CUSTOMER SERVICE. NO RETURNED PHONE CALLS. NO QUESTIONS ANSWERED WHEN IT IS NOT IN THEIR FAVOR # 10 ) KNOWINGLY SELLING A HOME THEY DID NOT LEGALLY OWN ( XXXX XXXX XXXX XXXX, FL WAS NEVER PROPERLY FORECLOSED AND NATIONSTAR NEVER OWNED IT BUT THEY DID SELL IT THROUGH THEIR XXXX DIVISION KNOWING IT WAS NOT THEIRS. # 11 ) MAILING ILLEGAL DEMAND LETTERS AND USING SCARE TACTICS ... WE HAVE EVIDENCE OF NATIONSTAR REQUESTING 5 MONTHLY PAYMENTS WHEN A LOAN WAS JUST OVER 30 DAYS BEHIND. I BELIEVE THEY WERE FINED FOR THIS ALREADY # 12 ) ESCROW FRAUD INCLUDING EMBEZZLEMENT # 13 ) FAILURE TO MAIL MONTHLY STATEMENTS AS REQUIRED BY LAW # 14 ) LYING TO THE FEDERAL GOVERNMENT ABOUT COMPLAINCE # 15 ) LYING TO THE GOVERNMENT ABOUT ADDRESSING LEGAL ISSUES # 16 ) LYING TO CONSUMERS DAILY # 17 ) LYING ABOUT OWNERSHIP OF LOAN ... NATIONSTAR CLAIM TO BE A GOVERNMENT ENTITY WHEN COLLECTING # 18 ) FAILURE TO FOLLOW FLORIDA STATE CONSUMER LAWS # 19 ) FAILURE TO FOLLOW US CONSUMER LAWS # 20 ) FAILURE TO FOLLOW REAL ESTATE LAWS THERE WERE NUMEROUS INDIVIDUAL LEGAL VIOLATIONS BY HIS STAFF BUT THESE ARE CLEARLY ENDORSED AND THE EMPLOYEES ARE FOLLOWING INSTRUCTIONS. ALL OF THE EVIDENCE POINTS TO XXXX XXXX INSTRUCTING XXXX XXXX TO CONTINUE THE CRIME SPREE. NATIONSTAR HAS AN F RATING WITH THE BETTER BUSINESS BUREAU AND THEY HAVE A HORRIBLE CUSTOMER SERVICE RECORD BECAUSE THEY HAVE NEVER FOLLOWED THE LAWS ... PEOPLE KNEW THEY WERE BEING SCTEWED OVER AND THE CRIM HAS CONTINUED UNABATED. 371. Conspiracy to commit offense or to defraud United States If two or more persons conspire either to commit any offense against the United States, or to defraud the United States, or any agency thereof in any manner or for any purpose, and one or more of such persons do any act to effect the object of the conspiracy, each shall be fined under this title or imprisoned not more than five years, or both. If, however, the offense, the commission of which is the object of the conspiracy, is a misdemeanor only, the punishment for such conspiracy shall not exceed the maximum punishment provided for such misdemeanor. 924. Defrauding the Government of Money or Property Under 18 U.S.C. 371 the act of defrauding the government of money or property may take many forms, including the inducement of payment for services or supplies not provided or provided at inflated prices ; for work for which the government is not responsible. United States v. XXXX, XXXX XXXX XXXX ( XXXX XXXX ) ; United States v. XXXX, XXXX XXXX XXXX ( XXXX XXXX ) ; and of money or property to which the applicant is not lawfully entitled because of the applicant 's status. 18 U.S. Code 1344 - Bank fraud 1344.
Bank fraud Whoever knowingly executes, or attempts to execute, a scheme or artifice ( 1 ) to defraud a financial institution ; or ( 2 ) to obtain any of the moneys, funds, credits, assets, securities, or other property owned by, or under the custody or control of, a  financial institution, by means of false or fraudulent pretenses, representations, or promises ; shall be fined not more than {>= $1,000,000} or imprisoned not more than 30 years, or both.

Company response to consumer: Closed with explanation