Consumer complaint received 2024-09-11 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: PINNACLE RECOVERY, INC.

Complaint narrative:
This is to formally file a complaint against XXXX XXXX XXXX XXXX XXXX regarding misrepresentation, deceptive practices and charges related to my timeshare ownership. During the initial presentation, XXXX employees assured me that they were providing a seemingly transparent and honest overview of the timeshare opportunity. The attractive images and promises of flexible vacations convinced me to sign a contract, believing that I was making a worthwhile investment. Important assurances were made, including that the timeshare would be available for use at any time, giving me the flexibility to travel anywhere under my membership. Furthermore, I was led to believe that if I was dissatisfied with my property, I could easily sell it back to the company. However, my experience with XXXX XXXX XXXX has been very different from the promises made during the presentation. 
After signing the contract in XX/XX/XXXXXXXX XXXX XXXX, XXXX presented me with terms and conditions that were not specified in the original contract. In my opinion, this was a deceptive practice because they made a verbal presentation telling many advantages, but in reality the rights are limited and the customer is harmed as a result of the billing practices that are not accurately described in the contract, and then they continue to say that they are covered by the law while including billing terms and conditions and adjustments according to amounts not specified in the contract. XXXX arbitrarily charges a variety of fees, including : extra fees for national holidays, maintenance fee adjustments that seemed too high compared to the previous rate, and fees where it was not clear why they were charged. 
From the year I signed the contract to the present, I have not returned to the US, making the timeshare practically unusable for me who lives in another country. However, the maintenance fee was charged regularly, and I had to refer someone else to use my week, at my own expense and effort. However, in XXXX, there was no availability on the date I requested to use the timeshare, so I did not refer anyone. I paid the maintenance fee and still lost the right to use it for that week, according to the XXXX employee who came to collect the maintenance fee for XXXX. According to the rule that XXXX presents in the billing, it says that if the customer does not use it that year, he has to pay an extra fee to use it the following year, and if he does not use it the following year, he can no longer use that week of the timeshare that he was entitled to, this is a rule that only benefits the company. These rules are not included in the original contract. 
In XXXX, I went through financial difficulties, due to family issues and I still have debts that I am paying, so I was unable to pay the fee that they are now charging in court through the XXXX XXXX XXXX XXXX, with interest and surcharges. In light of the above, I hereby reaffirm the rushed and pressured nature of the transaction which left me misinformed about the terms and conditions of the agreement, the omission of crucial information, coercion and exaggeration regarding the benefits of timeshare ownership, the lack of important details in the contract, such as the cancellation process and maintenance fee amounts, which were not adequately explained to me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation