Consumer complaint received 2025-11-12 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — Problem with a trade-in
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: OR

Complaint narrative:
Name : XXXX XXXX XXXX Email : XXXX phone # ( XXXX ) XXXX XXXX Program ID : XXXX Well in XXXX of XXXX I trade in my old car ( XXXX XXXX XXXX with XXXX miles ) VIN # XXXX in excellent condition and lets say ready to ride another 5 years at least, I trade it in for a new XXXX ( XXXX XXXX brand new ) VIN # XXXX ( Program ID XXXX ) Initial price $ XXXX minuss the discount ( Ive been told they were gon na discount $ XXXX because of the trade in car, so price should be around $ XXXX but they didnt even discount anything, car was financed XXXX still with super high interest ; then in XX/XX/XXXX the electric system went a little crazy, it went on and off and it burned the radio in XX/XX/XXXX, so I took it to the Nissan shop to be fixed, they couldnt fix the car in XXXX, in XXXX neither so I was like I need to call law lemon lawyers, so I contacted law lemon lawyer to explain them the situation and they were like yeah we will help you out and they opened a case ; in those months my mom died and I have to spend my savings to cover the funeral expenses and to be honest I felt like XXXX too and I didnt make like XXXX payments because I didnt have money since I spent all of it on funeral expenses and there were days that I didnt want to work as well because of sadness and grief ( not an excuse but people that has lost their loved parents will understand ), also I didnt pay because I really thought law lemon lawyer was gon na help me to get rid of the car. So in XXXX they still couldnt fix the car because they were waiting for the parts from XXXX then suddenly at the end of same month ( XXXX ) they just told me that the lemon law case was closed and Nissan repossessed the car, so the car left Nissan XXXX XXXX XXXXXXXX until the end of XXXX ( if they fix it or not I will never know ) so they just let me without my old car, without the new car, with bad credit and a huge fee for the repossession around XXXX, so Nissan sold the collection to a company is called XXXX XXXX XXXX and they were calling me, sending me letters and emails because they want me to pay XXXX, so imagine I lost XXXX cars, my credit went down pretty bad and I ended up with a loan of XXXX, XXXX!!! thank XXXX XXXX XXXX people removed that collection from my credit, GOD bless them! so I called Nissan too many times and all the calls were just dead end since they didnt want to listen to me, no law lemon representatives helped me out, no Nissan representatives helped me out, both of them people didnt help me they just sent me to the collection agency XXXX XXXX XXXX XXXX XXXX of repossession fees ; so its been almost XXXX  years since that happens and I cant get a loan, a car, nothing since my credit is bad thanks to Nissan and thanks to me as well since I didnt pay XXXX  months since My mom died and I was going through a lot ; I feel robbed to be honest also the person was working with me with the paperwork speak English very fast and since I dont speak English very well I felt rushed to sign and sign paper, like I said price supposed to be XXXX after the trade in discount and ended up at its original price of XXXX, its sad that I gave away my old car and new car didnt work right, so I lost both cars, my credit ended up pretty bad that I cant even get another loan or lease, not even XXXX loan to buy an old car, nothing!!! All I ask and all I just want is that collection from Nissan motor acceptance to be removed from my credit so I can have a fresh start, another chance, another opportunity ; I really need help please ; I know Nissan will never return my old car, pay me back something, give another lease or loan ; all I ask like I said its that collection from Nissan to be removed from my credit so My credit improves a little ; imagine XXXX  years without car having to get public transport to get to job riding for over XXXX hour to get to work or sometimes XXXX hours to get back home ; Im doing pretty bad without a car. Please Nissan people please hear me out, I learned from my mistakes and all I ask is another chance, mercy from you guys. Please GOD may bleed you all of you Nissan people!

Company response to consumer: Closed with explanation