Consumer complaint received 2025-10-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: LD Holdings Group, LLC
State: TN

Complaint narrative:
Ive been trying an trying to get answers on when an what to expect on a timeline of when loandepot will fund me to get my house repaired an finished there taking months an months on funding an its costing me dramatically this process has taken over XXXX  months dealing with there incompetent loss draft department an neither less to say XXXX told all my info thats been logged in to there system hasnt been done correctly an things shoulda been done differently on my account far as my fire claim an was told on XX/XX/XXXX from a XXXX of loandepot or XXXX of there managers I need my bank account statements to show proof of payment for materials an that I paid my XXXX in which I provided an paid contractors reciept for the extra work load the XXXX XXXX put on us an on top of that she spoke with the XXXX an he told them I paid for this work already in which the insurance company paid for this extra work also which I sent them the funds from my XXXX an there refusing to reimburse an the XXXX sent the same paid invoice to the XXXX that XXXX which they sent the funds but this incompetent loss draft department is not handling my claim like professionals to only be told from XXXX or XXXX different representatives that doesnt have a clue on what the next representative is telling me an this is on going day to day I get a different response every time I reach out to this company about my funds that the insurance has fully paid for everything on my home this company has dragged this process out to XXXX  months it takes over 2 month each time I need funding from my own policy in which my XXXX has paid every time the XXXX had an issue all the documentation the XXXX submitted was honored by the XXXX but this loandepot is telling me I need bank statements for proof of payment my house has went from a sham to XXXX percent livable so where in the XXXX do they think the money is going we have put a lot of work in this home over {$130000.00} dollars I advise no one to get involved with loandepot this company is horrible I dont have money to keep paying a lease cus of there poor negligence the longer they keep this up the more money Im out of XXXX  the rent where Im living is 3 times more than my actual mortgage my home caught fire XX/XX/XXXX an its XX/XX/XXXX an XXXX still dealing with the loss draft department an fighting to get my money for my home my loan wasnt but {$100000.00} wit loandepot the insurance XXXX paid {$200000.00} out to them Ive spent {$130000.00} cents as of now I sent invoice to them on XX/XX/XXXX an me an the XXXX is still waiting on funds Im tied at this point cus of the lack of communication an the lack of handling my claim there not very smart at loandepot I have never been told I need to provide bank statements for payment to my XXXX an u have a paid contractors receipt if its not good well send the insurance company money back then instead of holding it in some supposedly escrow account if ur not gon na do whats its intended for Ive spent XXXX out of my pocket funding my home so repairs doesnt be held up an these representatives cant figure out nuthin over at loandepot but how to lie XXXX after the other almost if there using the money for business purposes an XXXX XXXX XXXX XXXX XXXXXXXX kind of XXXX its just mind baffling to think a company supposedly of this magnitude would treat a customer like this an be so incompetent I shouldnt have to be out of my pocket for anything on my home an the XXXX has fully honored my policy to the XXXX an there still talking bout whats been done to the home after XXXX receipts an contracts wit paid invoices like what is this loss draft department doing after alll this time an months the pictures from then an now should give u an good idea whats being done to my home I was just told all my info an documents havnt been loaded into there database correctly an XXXX really XXXX at this point. XXXX seeking legal help an how to sue loandepot almost 2 years of this same rhetorical problems wit them XXXX just frustrated an got ta take action at this point wit legal help these inspections go from 55 % to 25 % then go back to 60 % like whos making these decisions at this company like the work loads should never go backwards an then go forward but this the kind of situations XXXX dealing with here with this company

Company response to consumer: Closed with explanation