Consumer complaint received 2025-01-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: Bread Financial Holdings, Inc.
State: NY

Complaint narrative:
XXXX XXXX I had promotional plan with XXXX XXXX, that covered medical surgeries expanse. the plan allowed me to take XXXX $ loan for no interest payment during 12 month period wich would expire on XX/XX/XXXX of 2025. All payments were made by me on time and monthly. Unfortunately, the last remaining balance payment of XXXX dollars was declined by my XXXX account due to a suspicion of fraudulent activity ( it was unusual amount, not regular date and the transaction was named in the way that XXXX failed to recognized where the payment was originated from ). when I called chase, they failed for trace back where the payment for maid to, so they stopped the charge. Therefore such circumstances resulted in late payment and therefore my inability fulfill terms of promotional agreement and resulted in late payment charges but most importantly in accruement of interest charges for the full promotional length of the loan in amount of XXXX doll. which negated completely the fact that I was in strict compliance in agreement and paid XXXX $ of XXXX $ loan in time. 
MY MAJOR COMPLAIN is that the returned payment of XXXX doll happened on XX/XX/XXXX and XXXX  XXXX  failed to notify me by mail or by phone call or email of such issue, meanwhile creditor had all the means all my information is on file. Would i receive such notification it would provide me with sufficient amount of time to resolve an issue and complete paiment of XXXX in time before XX/XX/XXXX or thee days after, which is grace period. Would the XXXX XXXX fulfill their obligation of proper paper communication that would provide me enough time until XX/XX/XXXX ( end of promotional plan ) to arrange alternative payment option and pay me remaining XXXX doll balance in timely faction and avoidance of interest charges. 
I became aware of an issue on XX/XX/XXXX after receiving statement by mail After reaching out to XXXX XXXX, the customer service representative was unable to help me and the issue was escalated to supervisor level. after explaining myself i was issues and apologies for failing to notify me in timely fashion and consequences of late fees and return charge fee was waived, which I am grateful for. Unfortunately the interest charge I was told I am still responsible for. 
I am writing this complain in attempt to seek justice and hold creditors being accountable to be transparent and communicate with the client in timely fashion and in accordance of the agreement of any ongoing issues or changes, so such mistakes could be avoided on both ends. 
FYI. at this point I completely fulfilled my obligation and the loan of XXXX doll is paid in full. There is my understanding that it is in creditors discretion to waive interest charges, considering that they failed their part of the agreement to provide proper and timely communication via designated channels such mail or phone call, And the loan is paid in full at this time. 
Please assist on the mater. 
Thank you very much in advance for your support.

Company response to consumer: Closed with explanation