Consumer complaint received 2024-09-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: M&T BANK CORPORATION
State: PA

Complaint narrative:
On XX/XX/year> at XXXXXXXX XXXX  I arrived at M & T Bank to have my document notarized. I was instructed by a bank representative XXXX to wait for the XXXX XXXX to finish with a customer. XXXX also asked me what the document was and I told her in nature what it was for and proceeded to wait for the XXXX XXXX. XXXX then approaches me again to state that the head teller could notarize my document and look it over. The head teller aggresively approaches me to ask to see the document and said without even looking it over that she would not in fact notarize my document as it needed to have a notarity on the document. I stated to the teller I have had many documents notarized here and what was the issue today? The head teller stated that I could go somewhere else to have it notarized and she has a right to refuse my document. I informed the head teller that this is an inconvenience to me and I would be making a formal complaint as this is discriminatory. I contacted the main office and the representative ( XXXX XXXX also filed a complaint on my behalf stated that there is nothing in their policy that would prevent my document from being notarized. XXXX also verified with her supervisor on their policies regarding notary. XXXX called the M & T Branch and spoke with the XXXX XXXX who stated she wasn't aware of what was going on and for me to stop back in so she could look at the document. XXXX was well aware of what happened and didn't intervene to put her employee 's in check to handle the situation professionally. I explained to XXXX that there has been previous incidents of discriminatory practices against myself at this particular branch! This Bank for XXXX is stealing my credits, has no knowledge of banking or what a XXXX negotiable instrument is. Has no clue on what it means to have loyal customers! This particular Branch caters to the Caucasian 's that come in there but treat the indigeneous woman as if I am some XXXX criminal. XXXX XXXX has yet to contact me from XXXX XXXX ago to make an appointment regarding handling my investments. If this continues to happen M & T Bank will have a nice discriminatory Lawsuit on their hands for improperly handling consumers of a different background from them. I want an apology from all three of them for displaying their hatred while representing a financial institution in such a hateful manner. Professionals need to know their roles and act as such! If the XXXX head teller couldn't notarize my document she had no business approaching me aggresively to say anything that was not in her XXXX job desription! They also lied and told my son they do not notarize documents and they only notarize bank statements when he also is an M & T customer. Please explain to me if that isn't discriminatory! When I go there often to have my documents notarized!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation