Consumer complaint received 2024-08-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: TX

Complaint narrative:
Date XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, TX XXXX Shellpoint Mortgage Servicing XXXX XXXX XXXX XXXX, SC XXXX Subject : Dispute and Clarification Regarding Escrow Account and Forced Insurance Mortgage Loan # XXXX Dear Shellpoint Mortgage Servicing, I am writing to formally dispute and request clarification regarding the escrow account associated with my mortgage loan for my property located at XXXXXXXX XXXX XXXX XXXX XXXX, TX XXXX, which is also recorded as XXXX XXXXXXXX XXXX XXXXXXXX, TX XXXX. This dispute concerns mortgage loan # XXXX. 
Address Information for Correspondence : For mortgage billing : Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX, TX XXXX. 
For mortgage payments : Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX, TX XXXX. 
For clarifications and escrow account : Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX, SC XXXX. 
For insurance proofs : Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX, MI XXXX, and Shellpoint Mortgage Servicing, XXXX XXXX XXXX, XXXX XXXX, XXXX, SC XXXX. 
Reason for the Claim : Shellpoint Mortgage Servicing is committing clear fraud by imposing an insurance policy on my property without my consent and then informing me after requesting proof of my existing insurance. Below are the dates of the communications received : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX According to the letters sent by Shellpoint Mortgage Servicing, an insurance policy was imposed with an effective date of XX/XX/XXXX, and an expiration date of XX/XX/XXXX, without any prior request for documentation of my existing insurance. The letter received on XX/XX/XXXX, indicates that Shellpoint Mortgage Servicing purchased insurance due to the alleged lack of proof of insurance from me. 
I have provided monthly documentation proving that my property is insured, sending these documents along with my mortgage payments since before Shellpoint Mortgage Servicing assumed the management of my loan. To date, it has not been verified to me that you are the legitimate owners or that you possess the loan title in your name. 
Details of Escrow Payment Imposition : Shellpoint Mortgage Servicing has imposed an escrow account based on fraudulently imposed insurance, without prior notification, resulting in a charge to my escrow account in the amount of {$7700.00}, divided into monthly payments of {$770.00}, starting in XX/XX/XXXX. Additionally, I am being improperly charged {$420.00} foXXXX XXXX XXXX XXXX XXXX XXXX fees, which I pay directly to the XXXX offices of the community. 
Certified Mailing of Documentation : On XX/XX/XXXX, I sent a certified letter ( Certification Number # XXXX XXXX XXXX XXXX XXXX XXXX ) to the Shellpoint Mortgage Servicing office located at XXXX XXXX XXXX, XXXX, MI XXXX, which was received and signed by XXXX XXXX XXXX XXXX XXXX MI. This letter contained the same documentation that I had already sent to the following offices : Billing Offices in XXXX, TX Offices in XXXX, TX Offices in XXXX, SC Enclosed are the proofs of said documents, letters, and evidence showing that I have been sending the necessary documentation, but Shellpoint Mortgage Servicing has demonstrated a clear lack of control and proper handling of the documents before the consumer. 
Violations of Laws and Statutes : The actions of Shellpoint Mortgage Servicing represent a clear violation of Regulation X ( 12 CFR Part 1024 ), which prohibits the charging of forced insurance without proper notice and an attempt to obtain the borrower 's insurance proof. Additionally, these actions may be in violation of Regulation Z ( 12 CFR Part 1026 ), which requires transparency in the information provided to the consumer and prohibits unfair and deceptive practices. 
Resolution Request : 1. Immediate Removal of Forced Insurance : I request the immediate removal of the insurance policy imposed without my consent.

2. Full Refund : I demand a full refund of any charges related to the forced insurance and improper escrow charges.

3. Removal of {$420.00} XXXX Charge : I request the removal of the {$420.00} charge from my escrow account, as this payment is made directly to the XXXX4. Written Confirmation : I request written confirmation of the removal of the forced insurance, the processed refund, and the correction of the HOA charges.

5. Correction of Records : I request that my escrow account records be corrected to reflect the accurate information and insurance proofs provided. 
This situation not only represents a violation of my rights as a consumer but also an improper practice that negatively affects my account and my relationship with Shellpoint Mortgage Servicing. 
I look forward to your prompt response and action on this matter. I would like to receive a written response within [ timeframe, e.g., 30 days ] from the receipt of this letter. 
Thank you for your attention to this matter. 
Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation