Consumer complaint received 2026-02-11 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CarMax, Inc.
State: NJ

Complaint narrative:
Dear CarMax Auto Finance, I am writing to formally dispute the accuracy and reporting of the above-referenced account, number XXXX, with an alleged balance of {$27000.00} that was reportedly charged off at {$28000.00} on XX/XX/XXXX, and is currently being reported as a closed account as of XX/XX/XXXX. 

This letter serves as a formal notice of dispute and a request for validation and investigation pursuant to my rights under the Truth in Lending Act, 15 U.S.C. 1635, and the Fair Debt Collection Practices Act, including 15 U.S.C. 1692g. Please be advised that I am requesting competent evidence that I have a legal obligation for this debt and that your reporting meets all federal requirements for accuracy.

Request for Legal Right to Collect Please provide documentation demonstrating your legal authority to collect on this account, including proof of ownership or assignment of the debt and a copy of the original signed contract or agreement.

Licensing Requirements If applicable, provide evidence that CarMax Auto Finance is properly licensed to collect debts in my state, including your license number and registered business name.

Enforceability of the Debt Provide verification that this account remains within the applicable statute of limitations and has not expired. Additionally, include the date of first delinquency and a complete payment history.

Request for Form 1099-C Because this account is being reported as a charge-off, please confirm whether the debt has been written off for tax purposes and provide a copy of any Form 1099-C that should have been issued. If you assert that the debt has not been written off, please explain why it is being reported as a charge-off on my credit report, as this presents a material inconsistency that may be misleading and inaccurate.

Full Investigation and Method of Verification Please conduct a comprehensive investigation and provide detailed information regarding the methods used to verify this debt and the accuracy of the reporting, including : - The systems and procedures used to review and confirm the account - The names and titles of all personnel involved in the verification process - The date and time each verification activity was performed Investigation Records and Communications Log Provide copies of all records related to the investigation, including a detailed log of communications made during the process. This should include the time, dates, email addresses, mailing addresses, and phone numbers contacted.

Regulatory Compliance Please provide documentation demonstrating that your collection and reporting practices comply with Regulation F and all applicable federal laws.

If you can not provide the requested documentation, you must immediately correct the reporting and cease any collection activity associated with this account. Failure to properly investigate and correct inaccurate or misleading information may leave me no choice but to pursue all available legal remedies, including potential claims for violations of federal law.

Please treat this matter with urgency and respond within the timeframe required by law. This letter is not a refusal to pay but a formal notice that the account is disputed. I reserve all rights afforded to me under federal and state law.

Additionally, I request that all future communications regarding this matter be conducted in writing. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation