Consumer complaint received 2026-03-10 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Waypoint Resource Group, LLC
State: MO

Complaint narrative:
I am submitting this complaint because an account associated with Waypoint Resource Group has appeared on my credit report even though I do not recognize this account and did not authorize any account or financial obligation with this company. Because I do not recognize the account and believe it may be the result of identity theft or unauthorized use of my personal information, I took immediate action to protect myself by filing an identity theft report with the Federal Trade Commission ( FTC ). The presence of this account on my credit report has caused serious concern and distress because I have never entered into any agreement or contractual relationship with Waypoint Resource Group. I do not recall opening any account with them, receiving services from them, or authorizing them to report any financial obligation in my name. When I discovered the account listed on my credit report, it immediately raised red flags that my identity may have been compromised or that inaccurate information was being reported. Identity theft is a serious matter, and federal law provides protections to consumers who discover fraudulent or unauthorized accounts appearing on their credit reports. Because I did not authorize this account and do not recognize it, I filed an FTC identity theft report in order to formally document that this account may be fraudulent. Filing this report was necessary to protect my financial identity and to notify creditors and credit reporting agencies that the account being reported is not mine. After filing the identity theft report, I submitted disputes to the credit reporting agencies requesting that they investigate the account associated with Waypoint Resource Group. My dispute clearly stated that I do not recognize the account, that I did not authorize the account, and that I had filed an identity theft report with the FTC because I believe the account may be fraudulent. I requested that the credit bureaus conduct a thorough investigation and remove the account from my credit report if it could not be verified as accurate. Despite my dispute and the identity theft report I submitted, the account continues to appear on my credit report. This is concerning because the Fair Credit Reporting Act requires credit reporting agencies and data furnishers to investigate disputes and remove information that can not be verified. When a consumer submits an identity theft report and disputes an account as fraudulent, the companies involved must carefully review the documentation provided and ensure that the information being reported is accurate. Unfortunately, it appears that the investigation process may not have been handled properly. The account remains on my credit report even though I clearly stated that I do not recognize the account and that it may be the result of identity theft. This raises serious questions about whether a proper investigation was conducted and whether the information reported by Waypoint Resource Group was actually verified. The continued reporting of this account is causing harm to my credit profile and financial reputation. Negative accounts on a credit report can significantly impact a consumers credit score and financial opportunities. Collection accounts in particular can make it more difficult to obtain credit, qualify for loans, secure housing, or obtain favorable financial terms. Because this account does not belong to me, it should not be affecting my credit history. When I reviewed my credit report in detail, I noticed that the account associated with Waypoint Resource Group appeared as a collection account. This was alarming because I had never received any prior communication from this company regarding a debt or financial obligation. I had not received any letters, phone calls, or other forms of communication informing me that I owed money to Waypoint Resource Group. Debt collectors are required by law to provide consumers with notice of the alleged debt and the opportunity to dispute it. If Waypoint Resource Group believes that I owe a debt, they should have contacted me and provided validation of the debt before reporting it to the credit bureaus. Instead, the account appeared on my credit report without any clear explanation or supporting documentation. Because I do not recognize this account and did not authorize it, I have reason to believe that it may have been opened or reported as a result of identity theft. Identity theft occurs when someone uses another persons personal information without permission to open accounts, obtain services, or incur financial obligations. Victims of identity theft often discover fraudulent accounts when reviewing their credit reports. In my case, the appearance of this account associated with Waypoint Resource Group strongly suggests that my personal information may have been used without my authorization. This is why I took the step of filing an identity theft report with the Federal Trade Commission. The FTC identity theft report serves as official documentation that the account is disputed as fraudulent and should be investigated accordingly. Under the Fair Credit Reporting Act, consumers who file identity theft reports are entitled to certain protections. One of these protections is the ability to request that fraudulent accounts be blocked from their credit reports. When a consumer provides an identity theft report and identifies specific accounts as fraudulent, the credit reporting agencies are required to block those accounts from appearing on the consumers credit file unless the furnisher can demonstrate that the information is accurate and belongs to the consumer. Despite these protections, the account associated with Waypoint Resource Group remains on my credit report. This suggests that the dispute and identity theft documentation may not have been properly reviewed or that the furnisher may have simply confirmed the account without providing meaningful verification. This situation is extremely concerning because consumers rely on credit reporting agencies and data furnishers to ensure that the information reported on their credit reports is accurate. When inaccurate or fraudulent accounts remain on a credit report despite disputes and identity theft reports, it undermines the reliability of the credit reporting system and causes unnecessary harm to consumers. I want to emphasize that I am not attempting to avoid legitimate financial obligations. If I had actually opened an account or incurred a debt with Waypoint Resource Group, I would address the matter appropriately. However, I can not accept responsibility for an account that I did not authorize and do not recognize. Because the account does not belong to me, it should not be reported on my credit report. Reporting inaccurate information about a consumer violates the principles of fairness and accuracy that the credit reporting system is supposed to uphold. Additionally, the company reporting the account should be able to provide documentation proving that the account belongs to the consumer they are reporting it under. This documentation typically includes the original agreement or contract, records showing that the consumer authorized the account, and documentation showing the chain of assignment if the account was transferred to a collection agency. To date, I have not received any documentation from Waypoint Resource Group demonstrating that I opened an account with them or that I authorized the debt they are attempting to collect. Without this documentation, there is no valid basis for reporting the account on my credit report. The presence of this account has also caused significant stress and concern because it creates uncertainty about the security of my personal information. Identity theft can have long-lasting consequences for victims, including financial loss, damage to credit, and ongoing efforts to correct fraudulent records. When fraudulent accounts appear on a credit report, it can take significant time and effort to resolve the issue. Victims often have to file disputes, submit identity theft reports, communicate with creditors, and monitor their credit reports to ensure that the fraudulent information is removed. This process can be frustrating and time-consuming. In my case, I have taken the appropriate steps to address the situation by filing an identity theft report with the FTC and disputing the account with the credit reporting agencies. Despite these efforts, the account continues to appear on my credit report, which is why I am submitting this complaint. I am requesting that the Consumer Financial Protection Bureau review this matter and ensure that a proper investigation is conducted. It is important that companies reporting information to credit bureaus comply with their obligations under federal law and ensure that the information they report is accurate and verifiable. If Waypoint Resource Group believes that this account legitimately belongs to me, they should be able to provide documentation proving that I opened the account and authorized the debt. This documentation should include the original contract or agreement, records showing my authorization, and a complete account history demonstrating how the balance was calculated. If they can not provide this documentation, then the account should be removed from my credit report immediately. The credit reporting agencies should also conduct a thorough reinvestigation of the account to determine whether it can actually be verified. If the furnisher can not provide sufficient documentation to verify the account, the credit bureaus should remove the account from my credit file to ensure that my credit report remains accurate. My goal in submitting this complaint is to correct inaccurate information on my credit report and protect myself from the effects of identity theft. I believe that every consumer deserves to have an accurate credit report and should not be held responsible for accounts that they did not open or authorize. Because I do not recognize the account associated with Waypoint Resource Group and have filed an identity theft report regarding this matter, I respectfully request that the account be investigated thoroughly and removed from my credit report if it can not be verified as belonging to me. Until proper documentation is provided demonstrating that the account is legitimate and belongs to me, it should not continue to appear on my credit report or affect my credit history. I appreciate the opportunity to submit this complaint and hope that the Consumer Financial Protection Bureau will assist in ensuring that this issue is resolved fairly and that my credit report is corrected accordingly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation