Consumer complaint received 2024-10-29 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Subject : Escalated Complaint Regarding Mishandled Wire Transfers Request for Immediate Remediation and Compensation Date : XX/XX/year> Complainant : XXXX XXXX Business Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX XXXX, CA XXXX Phone : XXXX Email : XXXX Bank Name : Wells Fargo Bank , N.A . 
Account Ending : XXXX ( Overview of the Issue ) I am filing this complaint to address the mishandling of two wire transfers by Wells Fargo, which has resulted in financial harm, lost business opportunities, and significant inconvenience. Despite multiple attempts to trace and recall the missing funds, Wells Fargo has failed to resolve the situation adequately. 

First Wire Transfer : Date Initiated : XX/XX/year> Amount : {$25000.00} USD Recipient Bank : XXXX, XXXX, XXXX Status : Uncredited as of XX/XX/year> Second Wire Transfer : Date Initiated : XX/XX/year> Amount : {$15000.00} USD Recipient Bank : XXXX, XXXX, XXXX Status : Credited after a 49-day delay After nearly three months of follow-ups and escalations, the {$25000.00} wire remains uncredited, and Wells Fargo is now advising me to contact the beneficiary bank directly. This response is unacceptable, given Wells Fargo 's obligation to properly execute the transfer and provide a resolution. 

( Alleged Violations ) Based on Wells Fargo 's actions and responses, I believe the following laws and regulations may have been violated : Uniform Commercial Code ( UCC ) Article 4A : Wells Fargo has failed to ensure the successful execution and settlement of the {$25000.00} wire, breaching their obligations under UCC Article 4A. The prolonged delay and inability to trace the funds highlight a lack of due care in processing the transaction. 

Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) Dodd-Frank Act : Wells Fargos repeated case closures and vague responses constitute unfair and deceptive practices under UDAAP. The mishandling of my transactions has caused significant financial loss, reputational harm, and stress. 

Breach of Fiduciary Duty and Contract : Wells Fargo had a contractual and fiduciary obligation to execute the transfers properly and to manage any issues promptly. Their negligence in handling both transfers and failure to provide meaningful updates is a clear breach of that obligation. 

California Financial Code DFPI Jurisdiction : As a resident of California, I am entitled to protection under California state banking laws. Wells Fargos failure to resolve this matter promptly may violate state standards for fair and transparent banking practices. 

( Impact and Damages ) The mishandling of these transfers has caused the following : Loss of Business Relationship : The recipient was a new client with an expected revenue of {$8000.00} every two months. Due to the delays and mismanagement, the client terminated the relationship, resulting in a total loss of {$48000.00} in projected revenue for the next year. 
Reputational Damage and Stress : I have experienced significant reputational harm, along with the inconvenience of spending over 20 hours following up with Wells Fargo.

Wire Transfer Fees : I incurred fees for both transfers, which should be reimbursed.

Given Wells Fargo 's failure to resolve this matter satisfactorily, I seek regulatory intervention to ensure compliance and fair resolution. Please advise on the steps I should take if the funds are not returned promptly. 

Thank you for your attention to this matter. I look forward to your prompt assistance. 

Sincerely, XXXX XXXX XXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation