vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
I did not consent to, or authorize nor benefit from any of the following inquiries. Please Block and remove it. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I am writing to inform you of the violation of my rights under 15 U.S. Code 1681c-2 and 15 U.S. Code 1681b, as well as my victimization of identity theft, as documented by an FTC report on file Reference Number : [ XXXX ]. I kindly request your prompt attention to this matter and the immediate removal of the following fraudulent accounts from my credit report. 

Account name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Adjusters, LLC
State: OH

Complaint narrative:
I will provided attached documents that shows all violations. First off once the debt was sold to NCA the contract became null and void, I did not ever give NCA written concent to report on my credit. The letter they provided via my dispute states if I want to communicate with them I can contact their attorney. The origional company stated under Lender is different from what is on my report. The Principal amount on the contract is different from that of what is owed on my credit. The date of account opening is also different. Thats 6 violations at {$1000.00} per violation acording to The FDCPA. I am also demanding {$5000.00} in damages from the impact of the derogatory report on my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
This is XXXX XXXX not deny my complaint by stating that I filed this by some other means than myself. This is done 100 % by me. The stuff on my credit report is wrong and Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave any written consent to report anything on my consumer reports no consent is fraud.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
On XX/XX/XXXX PayPal limited my account. I made a complaint here and they apologized that it was by mistake and removed this limitation on XX/XX/XXXX. 
Once I started using my account again on Sunday XX/XX/XXXX, they did it again and limited my account again on XX/XX/XXXX after they provided this information to CFPB and closed the previous claim. 

My account is useless again, and this is so frustrating, I cant add, withdraw or move any money or even access the message center to send them any messages again or reply to there previous email when they said that this was a mistake

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX and I am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Please take a look at the attached letters and ID docs for verification that it is XXXX XXXX filing this complaint. The stuff on my credit report is wrong.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem accessing account
Company: PNC Bank N.A.
State: DC

Complaint narrative:
In XX/XX/XXXX, a number of transactions have been delayed without any information from the bank branches. The delay is not seen with other banks. I have had over 6 transactions delayed and late fees added - XX/XX/XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
Please take a look at the attached letters and ID docs for verification that it is XXXX XXXX filing this complaint. The stuff on my credit report is wrong.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: AR

Complaint narrative:
Overview : Chase can not prevent continued fraudulent charges on my account since XXXX, Chase can not provide total amount of fraudulent charges. Chase can not verify if fraudulent charges and interest have been refunded. Chase can not lock my account. 
In XXXX of XXXX during covid, I noticed that my chase XXXX card had fraudulent charges. Upon contacting Chase, they told me that it was a prime membership fee linked to another person 's prime account ; they would not tell me the name of this person. they promised to refund the charges plus interest and issued me a new card. 
I trusted them. 
In XXXX of XXXX, I again noticed fraudulent charges. The charges had continued since XXXX. Chase promised again to refund the total charges but could not tell me the complete total, it was near {$1000.00}. Chase issued me another card. 
In XXXX I received a confusing call from their claims department telling me they could only refund a partial amount and they would close the claim. I appealed this over the phone and told them I wanted 100 % refund of the fraudulent charges plus interest. 
On XX/XX/XXXX, ANOTHER fraudulent charge was made. 
Chase promised to LOCK my account, delete the digital wallet from everywhere and issued me another new card. 
I have not activated this card. 
The new card showed up in my XXXX XXXX I did not add the card. 
XXXX purchases are being permitted on this new account. 
when I called the customer service representatives just keep transferring me around. 
they are unwilling to help me. 
they tell me they can not tell me the total of fraudulent charges. 
Chase can not assure me that all charges have been refunded Chase will not tell me if they can prevent continued fraud.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: CCF Intermediate Holdings LLC
State: OH

Complaint narrative:
I will provided attached documents that shows all violations. First off once the debt was sold to XXXX the contract became null and void, I did not ever give XXXX written concent to report on my credit. The letter they provided via my dispute states if I want to communicate with them I can contact their attorney. The origional company stated under Lender is different from what is on my report. The Principal amount on the contract is different from that of what is owed on my credit. The date of account opening is also different. Thats 6 violations at {$1000.00} per violation acording to The FDCPA. I am also demanding {$5000.00} in damages from the impact of the derogatory report on my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
Negative information is damaging my credit score. I request a full investigation of the facts. It is illegal companies decrease their tax burden while increasing mine. Would you want someone to do that to you? Inaccurate info. Account written off/accepted by 3rd party. Per FCRA and 15 USC 1681-1681x, law states listing inaccurate and information is illegal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Negative information is damaging my credit score. I request a full investigation of the facts. It is illegal companies decrease their tax burden while increasing mine. Would you want someone to do that to you? Inaccurate info. Account written off/accepted by 3rd party. Per FCRA and 15 USC 1681-1681x, law states listing inaccurate and information is illegal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: Selene Holdings LLC
State: IL

Complaint narrative:
In XX/XX/2023, I was given a trial modification. I made ALL of my payments thru XX/XX/2023, which in XXXX they did not want to accept any more payments. 

Upon investigation, I was told that they sent me a permanent modification to me in XX/XX/2023. I never received this package and was not able to sign it. They resubmitted this and I signed and sent it back in XX/XX/2023. 

My house is listed for sale at the end of XXXX. I need to have a PERMANENT LOAN MODIFICATION for my property. 

Please help me Thank you

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
I am writing to draw your attention to the fraudulent personal information associated with my identity. Certain accounts and transactions have been falsely attributed to me without my knowledge or consent, causing significant distress and concern. I have become a victim of identity theft and have taken immediate action by reporting the incident. It is crucial to address this matter promptly, as it has had a detrimental impact on both my financial well-being and personal reputation. I kindly request your cooperation in expeditiously removing all fraudulent information from my credit report and conducting a thorough investigation into this matter. I am fully prepared to provide any necessary evidence and, if required, take legal action to protect my rights and seek appropriate compensation. Your prompt attention to this urgent matter is sincerely appreciated.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CL Holdings LLC
State: CA

Complaint narrative:
Sent a certified letter to dispute the debt i do not owe. In their letter they include a box to dispute the charge so I did.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Affirm Holdings, Inc
State: TX

Complaint narrative:
Loans have been paid back in full as of today. I reached out to the company to get a XXXX adjustment as I was having problems with getting caught up with payments. They told me each loan has a creditor and provided those names banks : ( 1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX and ( 2 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX. When I reached out to the creditor or bank the loan was issues through they said Affirm has that information on file. The banks do not have an account for me it is all through Affirm. Meanwhile, affirm told me I had to reach out to the creditors. I am looking for a goodwill adjustment from the payments made on the late payments reported to my credit report. Looked to see if they honored a PFD ( pay for delete ) arrangement with the collection agency but no one had an answer similar to that Goodwill adjustment requested In accordance with the fair credit Reporting act XXXX Account AFFIRM.COM [ affirm.com ], has violated my rights. 

15 USC 1681 Section 602 States I have the right to privacy.

15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.

15 USC 1666B : A creditor may not treat a payment on an account under an open end consumer credit plan as late for any purpose..

THERE IS A TOTAL OF 11 LOANS WITH AFFIRM.COM THAT HAS LATE PAYMENTS REPORTED. I HAVE THE LOAN ID ACCOUTN NUMBERS WHENEVER REQUESTED. BELOW ARE THE PAYMENT AMOUNTS PAID IN FULL AND HOW MANY REPORTED PAYMENTS FOR EACH LOAN. 
{$660.00} *** {$770.00} 7 reported late payments : XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX 

{$290.00} *** {$330.00} * 5 reported late payments : XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX 

$ XXXX {$290.00} * 3 reported late payments : XXXX XXXX $ XXXX {$180.00} * 4 reported late payments : XXXX XXXX XXXXXXXX XXXX. 

$ XXXX $ XXXX 6 reported late payments : XXXX XXXX XXXXXXXX XXXX. 


{$690.00} ** {$810.00} * 6 reported late payments : XXXX XXXX, XXXX XXXX. 



{$310.00} ** {$360.00} * 4 reported late payments : XXXX. 

XXXX *** {$220.00} * 6 reported late payments : XXXX XXXXXXXX, XXXX XXXX, XX/XX/XXXX. 

XXXX *** $ XXXX 6 reported late payments : XXXX XXXXXXXX, XXXX XXXX, XX/XX/XXXX. 

{$110.00} ** $ XXXX 7 reported late payments : XXXX XXXXXXXX, XXXX. 

{$360.00} ** {$420.00} * 7 reported late payments XXXX XXXX XXXXXXXX, XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MA

Complaint narrative:
This doesn't belong to me. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-09-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Amsher Collection Services, Inc.
State: NY

Complaint narrative:
I have a situation with an oldXXXX account which was falselyreported as a derogatory mark on my credit report. 

I had closed my account with XXXX in XXXX and transferred all my numbers to XXXX ( or so I thought ). XXXX was supposed to close and transfer all lines to XXXX as requested but kept their " Free '' service line that I received years prior ; on the original XXXXXXXX account and continued charging me which I did not know they were doing as my XXXX account was on auto pay. After months of paying I see a charge from them on XXXX XXXX XXXX  '' a money managing app that notifies me of all charges per week. Upon further investigation I realized I was being charged months after " closing '' my XXXX account. I contacted XXXX there after and explained the situation in which they took ownership of the mistake and refunded the money they took. 

A month after I realized the account was not closed AGAIN and they took money from my account and I had to contact XXXX XXXX XXXX to block XXXX from deducting funds from my account. I contacted XXXX once again and they took ownership of the " auto billing error '' and refunded the funds that they took and assured me that the account was fully closed as previously requested. 

This past week in XXXX I saw a derogatory credit report via XXXX XXXX XXXX stating I owed {$310.00}. After further investigation I was told it was from XXXX which is completely false because I do not owe any money towards XXXX. Take note ; no calls, letters & emails were sent saying I " owed '' during these months. Instead they just put a derogatory mark on my credit which is completely false. I contacted XXXX yesterday afternoon very very livid and extremely upset ( which I completely should be ) and explained the situation. The customer service personnel put me on hold after reading all the account notes on my account and stated that he would need to contact the financial department for investigation. After waiting on hold for a few minutes the phone disconnected and I never received a call back. 

Today I searched online for assistance via XXXX for people that had similar experiences with poor practices from major companies. I was recommended to report XXXX to FCC, XXXX XXXX XXXX XXXX which I recentlydid ) and to also email yourself because speaking directly to XXXX customer service is getting me nowhere and I am feeling like I am being lied to via phone and have been giving the " run around '' throughout these months. The icing on the cake is the billing department actually submitted a complete false report onto my credit report which should be illegal on their part.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-09-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
After looking over a copy of my consumer report recently I've noticed several accounts that's reporting to my report that's unauthorized and in violations of multiple laws. I've mailed Equifax a dispute letter asking them to investigate and remove any accounts or information that's inaccurate or doesn't belong to me. There are collections accounts reporting to my consumer report but I never gave them permission to report anything without my consent which violates my privacy rights pursuant 15 U.S. Code 6801 - Protection of nonpublic personal information. How do I owe a debt if there was never an agreement between me and the creditor reporting the account? There was never an agreement in order for a debt to occur. Pursuant 15 U.S. Code 1681i - Procedure in case of disputed accuracy, this account must be removed in which they cant be verified nor does they belong to me.

Company response to consumer: Closed with non-monetary relief