Consumer complaint received 2025-06-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Central Portfolio Control Inc.
State: FL

Complaint narrative:
My first and original complaint consisted of this : " I was in a XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX by a careless driver that ran a red light. I XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. I hired XXXX XXXX to take the case. My insurance company XXXX XXXX ) and other medical professionals suggested a number of different places to go to, to have overviews of my health completed. Unfortunately, I was suggested to go to XXXX  XXXX XXXX XXXX And XXXXXXXX XXXX XXXX. As is the typical case with auto accidents of this nature, the medical treatments that I received were to be communicated through my attorney to track and address payments. I went to about ten different medical facilities in total ; some places I had upwards to 20 trips ( such as for XXXX XXXX ). All of these places, aside from XXXX  XXXX XXXX, successfully communicated with my attorney, and never once even simply threatened to place any medical debt on my credit report - as true professionals, they knew to navigate the situation better than that. The same can't be said for XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. This company has hired Central Portfolio Control, who posted this ( false ) medical debt to my credit report. I challenged it because my attorney paid it off after settling, but this company kept it on my report. I challenged again because it's illegal to have medical debts posted to credit reports. They still left it there. So I just checked with my attorney who sent me all of the information showing that not only were they paid for their services, they were actually overpaid, and my attorney now has to pursue that overpaid amount. I came to this place to get help for my injuries, only for them to unjustifiably create other issues elsewhere in my life. I'm submitting this complaint to highlight the unprofessional, predatory, unethical, and jaded practices that we can see are instilled factors in this company. '' The collections company ( Central Portfolio Control ) responded on here on XX/XX/XXXX and stated that the debt was valid, and attached a debt validation letter. Well, I had also filed a XXXX  complaint on XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( the company responsible for filing the false debt ). There was dispute that went back and forth and after I provided indisputable evidence, they responded on XX/XX/XXXX and stated that they found the payment, and that it had actually been made ( as I previously explained ) - i.e., this debt is invalid and false. I don't understand why it's so difficult for these two companies to communicate properly and effectively through each other. I wonder how many other accounts they currently have open that are as unjustified as mine was with XXXX XXXX XXXX, and still is with Central Portfolio Control. This false debt needs to be corrected and removed. Evidence is attached.

Company response to consumer: Closed with explanation