Consumer complaint received 2024-09-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
To Whom It May Concern, As a consumer, I am gravely disappointed by the lack of transparency regarding the steps your agency took to ensure the accuracy of the items in question under 15 U.S.C. 1681i ( 7 ) Method of verification- Description of reinvestigation procedure. A consumer reporting agency must provide a detailed description of the procedure utilized to ascertain the accuracy and completeness of the information to the consumer, as mandated by paragraph 15 USC ( 6 ) ( B ) ( iii ). This includes disclosing the business name and address of any furnisher of information contacted, along with their telephone number if reasonably available, within 15 days of the consumer 's request for such information. I hereby wish to express my deep disappointment regarding the current situation with my credit report. It has come to my attention that despite my previous notifications and demands, the erroneous items that I have reported as a result of being a victim of a Data Breach/Identity Theft are still present on my credit report. I have taken the necessary steps of contacting both your company and the Federal Trade Commission, providing all pertinent information, and filing an FTC Report as proof of my grievances. You must take immediate and decisive action to rectify this matter. I demand that you block and remove all inaccurate information from my credit report as well as provide me with an updated copy without delay. I trust that you will treat this matter with the seriousness it deserves and address it promptly. We appreciate your prompt attention and cooperation in resolving this matter by the law. 

XXXX - XXXX - Misleading False Reporting This account is negligently and inaccurately reporting failing to comply with 15 USC 1692 ( g ) - The information in the article above has never been certified to meet reporting standards, the data provided is not always accurate, complete, or updated, I demand that any wrong, incomplete, or unsupported material be update as agreed this payment history. Else, DELETE this account immediately! 

XXXX XXXX XXXX XXXXXXXX - Misleading False Reporting This account is negligently and inaccurately reporting failing to comply with XXXX XXXX XXXX ( g ) - The information in the article above has never been certified to meet reporting standards, the data provided is not always accurate, complete, or updated, I demand that any wrong, incomplete, or unsupported material be update as agreed on this payment history. Else, DELETE this account immediately! 

XXXXXXXX XXXX XXXX XXXXXXXX - Misleading False Reporting This account is negligently and inaccurately reporting failing to comply with 15 USC 1692 ( g ) - The information in the article above has never been certified to meet reporting standards, the data provided is not always accurate, complete, or updated, i demand that any wrong, incomplete, or unsupported material be update as agreed on this payment history. Else, DELETE this account immediately!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation