Consumer complaint received 2025-12-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Avant Holding Company, Inc.
State: TX

Complaint narrative:
Subject : Avant allowed unauthorized charges far beyond my {$750.00} limit and refused to properly investigate my disputes in violation of the FCBA and FCRA Summary of the Issue Avant allowed an {$3900.00} unauthorized transaction to post to my Avant credit card despite my credit limit being only {$750.00}. I never authorized these final charges. Avant has repeatedly mishandled my dispute, failed to conduct a legally required investigation, and continued negative credit reporting during active disputes. 



1. Unauthorized Charges Avant approved the following unauthorized transactions : {$3800.00} ( initially appearing XX/XX/year>, for Avant XXXX  {$49.00} ( XX/XX/year> ) for Avant XXXX  I never authorized these amounts. The only amount I approved was the estimated deposit of {$220.00}. 



2. Only Authorized Amount The only document I signed reflected an estimated deposit of {$220.00}. It did not : State approval for any final charges Reflect any amount near {$3800.00} Authorize exceeding my {$750.00} credit limit No final receipt was ever provided by the merchant, despite my repeated attempts to obtain it. Avant demanded documentation that does not exist because I never approved a final charge. 



3. Timeline of My Disputes XX/XX/year> : Fraud dispute filed. 
XX/XX/year> : Avant improperly closed the fraud dispute and reclassified it as a merchant dispute. 
XX/XX/year> : Merchant dispute opened. 
XX/XX/year> : Merchant dispute closed not in my favor, despite lacking proof of my authorization. 



4. Communication Issues With Avant Avant claimed my documentation was blurry, but I resubmitted it. 

In my last CFPB complaint, Avant verified that they received the estimated charges, confirmed the agreed estimated charge amount listed on the document, and were able to identify the document. 

Despite this verification, Avant still closed the dispute without properly addressing the unauthorized charges. 



5. CFPB and Credit Bureau Disputes XX/XX/year> : Initial CFPB complaint filed. Complaint Id : XXXX XX/XX/year> : Avant responded but failed to provide proof of authorization. 
XX/XX/year> : Dispute filed with the credit bureaus. 
XX/XX/year> : I received and email from Avant stating they received the XXXX dispute on XX/XX/year> but continued negative reporting on my account. 



6. Charge-Off Threat During Active Dispute Avant emailed me that my account would be charged off on XX/XX/year>, while disputes were active. 

Creditors can not threaten charge-off when disputes are ongoing. This violates both the Fair Credit Billing Act ( FCBA ) and Fair Credit Reporting Act ( FCRA ). 



7. Lack of Evidence From Avant Avant has never provided : A signed receipt authorizing {$3800.00} Documentation showing approval to exceed my {$750.00} credit limit Merchant confirmation of my authorization Legally required validation under Regulation Z / FCBA 8. Laws Violated Fair Credit Billing Act ( FCBA ) : Failure to conduct a proper investigation Failure to provide evidence supporting the charges Improper conversion of a fraud claim into a merchant dispute Continuing collection efforts during the dispute Fair Credit Reporting Act ( FCRA ) : Reporting inaccurate information Failing to report the account as disputed Verifying inaccurate information with credit bureaus Threatening charge-off during an active dispute

Company response to consumer: Closed with explanation