Consumer complaint received 2024-09-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NV

Complaint narrative:
To Whom it May Concern on XX/XX/2024 I called in to specifically. to speak with the Fraud Department which as a consumer who has an identity theft report on file!! I have that right as my file is handled by a specialized team!! The agent was very rude, I hope that all calls are recorded and I hope that a Supervisor will listen to this call the call ended at XXXX XXXX  PST when the representative hung up on me and REFUSED to provide the customer service that I asked for!! This is a very serious matter!!! As I have XXXX bankruptcies appearing on my credit report that are not mines!!! You cant even legally file that close together so they should know this is an error of a lie!!! Transunion has a copy of my police report, my identity theft report, all documents from the XXXX  Bankruptcy Court stating that they didnt verify anything!!! That Transunion violated 15-USC-1681, 1682, 1681A2B, Transunion is in Direct Violation of : 15-USC-1681nB - A consumer reporting agency knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or {$1000.00} whichever is greater.. 
yet its been proven that : Bankruptcy:XXXX  Bankruptcy : XXXX Does NOT belong to me!! Transunion stated verbatim they received this information from XXXX  Bankruptcy court I have documentation on file directly from the court house stating they never verified anything at all with Transunion as they dont at all verify anything with the credit bureaus therefore this false information that Transunion is reporting is fraudulent!! this is an error or a lie..! 
Nevertheless, I am demanding both of these fraudulent bankruptcies are deleted immediately!! I also have an FTC on file as well as a police report Transunion has the documentation as I have been in full cooperation yet they are refusing to delete it! Also they have horrible customer service!! I sincerely hope that a supervisor will listen to that call, I even asked for a supervisor call back and the agent hung up in my face!! How rude, an awful reflection on Transunion as a company to hire such disrespectful agents I am demanding that these bankruptcies are deleted immediately!! I also am requesting a supervisor call back my number is : XXXX If this fraudulent information is not deleted immediately!! I will contact my attorney this is not mines and I have sent everything in its no way they could be honestly doing their job because they will not its not mines legally you can not file bankruptcy that close together!! Please please delete these fraudulent bankruptcies at once! I have also enclosed a screenshot of how long the agent and I were on the phone!!!! 
15-USC-1681b, 1681, 1682, 1681A2B Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief