Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Complaint to CFPB regarding inaccurate and damaging account reporting by Experian, TransUnion, and Equifax Consumer : XXXX XXXX XXXX Email : XXXX Phone : XXXX COMPLAINT SUMMARY : I am submitting this formal complaint to request the full and permanent removal of a fraudulently reported account by XXXX XXXX XXXX from my credit reports across Experian, TransUnion, and Equifax. Despite multiple disputes, all three credit bureaus have refused to correct or delete the information, which is a serious violation of the Fair Credit Reporting Act ( FCRA ) and is severely harming my credit. 

I am asking the CFPB to step in and enforce the removal of this account from my reports due to clear evidence of misreporting and abusive practices. 

THE ACCOUNT IS FALSELY REPORTED The account appears as a " charge card '' or credit card on my credit reports. That is completely false and misleading. I never received a credit card or loan from XXXX. 

What XXXX offered me was a credit builder program where I paid small monthly amounts using my own funds, which XXXX held. They promised to return the funds at the end, but I was never refunded the approximate {$240.00} I contributed. No money was ever lent to me. 

This product does not qualify as a credit account, a credit card, or a loan under any definition. 

FALSE NEGATIVE MARKS XXXX reported the account as 30, 60, and 90 days late between XXXX and XX/XX/2023. This is absolutely unjustified, since I did not owe them moneythey were holding my own contributions. 

Reporting this as a delinquent credit account is not only inaccurateit is intentionally harmful and deceptive. 

FAKE BALANCE The original balance is shown as {$2500.00}, which is false. The most I ever contributed was around {$240.00}. I never received any money from XXXX, nor did I owe them such amount. 

VIOLATIONS OF FEDERAL LAW ( FCRA ) The three credit bureaus are in violation of the Fair Credit Reporting Act by continuing to report this account : 15 U.S.C. 1681e ( b ) : They are not ensuring the maximum possible accuracy. 

15 U.S.C. 1681i ( a ) : They failed to conduct a reasonable investigation of my dispute. 

XXXX XXXX. XXXX ( b ) : XXXX and the bureaus failed to correct or remove clearly inaccurate data. 

EVIDENCE INCLUDED I have attached the following evidence to this complaint : A chat screenshot from a XXXX representative confirming that the program was not a credit card nor a loan. 

An email from XXXX clearly stating that no credit was issued, and the program was based on my own money. 

A copy of my Experian credit report, showing the account misreported as a credit card, with fabricated balances and delinquencies. 

WHAT I AM REQUESTING I am requesting that the CFPB require Experian, TransUnion, and Equifax to : Fully and permanently delete the XXXX XXXX XXXX account from my credit files. 

Remove all derogatory marks associated with this false account. 

Cease reporting this account in any form going forward. 

A partial correction is not acceptable. The existence of this account itself is a violation, and its continued reporting is causing me ongoing financial and emotional harm. 

RESPONSE DEADLINE According to the FCRA, I expect a complete response within 30 days. If no satisfactory resolution is provided, I am prepared to escalate this issue through further legal channels. 

Thank you for your time and action in protecting consumer rights. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation