Consumer complaint received 2025-06-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CITIBANK, N.A.
State: NY

Complaint narrative:
Dear Sir/Madam, I am writing to formally report ongoing and unresolved discrepancies on my Citibank Double Cash credit card statement. I request your urgent attention and a written resolution to the following errors : Account Details : - Name : XXXX XXXX - Account Number : XXXX - Balance Transfer Date : XX/XX/XXXXXXXX  - Balance Transfer Amount : {$9000.00} - Promotional Rate : 0 % APR until XX/XX/XXXXXXXX  - Balance Transfer Fee : {$270.00} ( 3 % ) I was informed via Citi Chat support that the balance transfer fee falls under the 0 % promotional APR and does not accrue additional interest. I understand that new purchases on my account do not receive a grace period while the 0 % promotional balance exists and begin accruing interest immediately upon posting. However, multiple agents across chat and phone support have failed to confirm this clearly, often suggesting that statement errors would self-correct which they have not. 


XX/XX/XXXXXXXX  Statement : 1. Error : The Interest Charge Calculation table incorrectly lists my balance transfer amount as {$6900.00} instead of {$9200.00} ( i.e., {$9000.00} + {$270.00} fee ). At a minimum, this should be {$9000.00}. 
XXXX. Error : A purchase of {$19.00} made on XX/XX/XXXXXXXX  should have accrued interest immediately if the no-grace-period rule applies. No interest was charged. 


XX/XX/XXXXXXXX  Statement : 3. Error : Additional purchases of {$7.00} ( XX/XX/XXXX ) and {$44.00} ( XX/XX/XXXX ) were made. Using Citis stated daily interest rate of 0.06093 %, the total interest should have been {$0.00} by the time my {$1400.00} payment on XX/XX/XXXX posted. However, only {$0.00} was charged. 

4. Error : The Interest Charge Calculation table lists purchases of {$38.00} as accruing interest. This figure does not correspond to any logical breakdown or average of the actual purchases made during the period.

5. Error : The promotional balance transfer amount is now listed as {$9000.00}, up from {$6900.00}, without clear explanation.

XX/XX/XXXXXXXX Statement : 6. Error : After all interest-bearing purchases were paid off with the XX/XX/XXXX payment, two additional purchases were made : - {$1400.00} on XX/XX/XXXX, paid on XX/XX/XXXX should have accrued only {$1.00} in interest. 
- {$7.00} on XX/XX/XXXX, paid on XX/XX/XXXX should have accrued {$0.00} in interest. 
Total Expected Interest : {$1.00} However, I was charged {$23.00} in interest, based on a stated balance of {$1200.00} a figure that can not be reconciled with my actual transaction and payment history. 


Rewards Calculation and Payment Accuracy : The Citi Double Cash card earns rewards in two parts : 1 % when a purchase is made, and an additional 1 % when that purchase is paid off, for a total of 2 % in rewards. My XXXX statement reflects that I paid off a purchase balance of {$71.00} and received XXXX rewards XXXX points for the purchase and XXXX points for the payment. Each point is equivalent to XXXX cent, which aligns with the 2 % reward structure. 

Similarly, my XXXX statement shows that I made purchases totaling {$1400.00} and subsequently paid them off in full, earning XXXX rewards XXXX for the purchases and XXXX for the payments. This confirms that my payments have been correctly applied to my purchases as expected. 

However, despite the proper allocation of payments for rewards, the interest charges on these same purchases do not align with the expected amounts based on Citis stated daily interest rate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation