Consumer complaint received 2025-08-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
I am filing a formal complaint against XXXX XXXX XXXX for negligent servicing of my auto loan, including the mishandling of a payment transfer, failure to investigate missing funds, refusal to accommodate a temporary skip-pay, and furnishing false and damaging credit information to the credit bureaus. 

The credit union is reporting an auto loan account ( ending in XXXX ) to Equifax as : Opened : XX/XX/XXXX Closed : XX/XX/XXXX High Balance : {$31000.00} Account Status : Pays as Agreed/ Paid and Closed This is misleading and factually inaccurate. 

What actually happened : I transferred a payment to XXXX XXXX XXXX, which they lost in their outdated system. 

They never investigated the missing funds. No trace. No audit. No follow-up. 

While refusing to account for my payment, they also refused to offer a skip-pay or even pause collections while sorting out the issue. 

Despite the unresolved dispute being entirely their fault, they continued to report my account as delinquent, and then closed it as if everything had been resolved normally. 

False Payment History Reporting : Their credit reporting includes multiple months marked as XXXX, XXXX, and XXXX days late, which is both inaccurate and retaliatory. These delinquencies were not due to non-payment, but to XXXX XXXX XXXX own failure to acknowledge or trace the transferred funds. 

This is a violation of : FCRA 623 ( a ) ( 3 ) : Failure to report that the account was disputed FCRA 611 ( a ) : Failure to conduct a reasonable reinvestigation FCRA 1681e ( b ) : Inaccurate and misleading furnishing of information FCRA 1681s-2 ( b ) : Continuing to report incorrect information after dispute EFTA 1693f : Failure to investigate reported electronic transfer/payment errors NC Gen. Stat. 75-1.1 : Unfair and deceptive trade practices by a North Carolina financial institution Misclassification of Pays as Agreed : Marking the account as Pays as Agreed/ Paid and Closed suggests that the loan was successfully managed and resolved when in reality, the credit union failed to process payments correctly, ignored my disputes, and refused basic customer service standards. 

Relevant Enforcement History : CFPB XXXX XXXX XXXX XXXX XXXX : Fined for failure to properly respond to disputes and for misreporting during internal errors XXXX XXXX XXXX Case : Penalized for mishandling auto loan servicing and denying consumer hardship accommodations Multiple CFPB actions against credit unions for failure to trace payments, offer relief, or pause negative credit reporting during disputes I am demanding : Deletion of all late payment entries associated with this account Filing a complaint with the NC Department of Justice Filing with the XXXX  XXXX XXXX Division Complaints to the Federal Trade Commission and XXXX Civil action under FCRA 616617, EFTA 1693m, and NC UDTPA 75-1.1 XXXX XXXX XXXX has failed its obligation to treat this member account accurately, ethically, and legally. I am requesting immediate action and written resolution.

Company response to consumer: Closed with non-monetary relief