Consumer complaint received 2025-11-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Bread Financial Holdings, Inc.
State: PA

Complaint narrative:
Earlier in XXXX I started getting alerts from my bill 's auto-pays saying my payment wasn't going through from my XXXX  Travel XXXX XXXX XXXX account XXXX It's not the first time this company will randomly stop purchases from going through without reason, so I called them like I typically do when this happens, except I found out that they closed my account without notice or reason. I have never had XXXX problem with payment .. in fact I pay the balance in full at the end of each month. I had a {$34000.00} credit limit and a XXXX XXXX of over XXXX and had the card since XXXX. 

Not only did they say they didn't see a reason as to why the card was closed, nor did they inform me, but they then proceeded to tell me I could open up a new account with them without a problem. So not only did my XXXX XXXX drop almost XXXX points from the closed account but my score would lower again if XXXX opening up a new account like they were suggesting. Not only that but I also never received the {$400.00} in cash back rewards that I had on the card. I always used the rewards dollars towards my balance but I was told by XXXX from Comenity that I couldn't since the account was closed but I needed to pay the remaining balance of the card asap. She informed me that they would send a check for the {$400.00} but that did not happen. Due to the drastic drop in XXXX XXXX, I no longer qualify for an important loan that I was applying for. I've sent letters to Comenity ( as I was instructed by them over the phone to do ) but they've all gotten ignored. 

A little background on this company ... in XXXX when XXXX switched their credit card company from XXXX  XXXX XXXX to Comenity, I was told by XXXX, any open claims would be taken over by the new company. Comenity denied this and I lost over {$700.00} when a villa company ( my honeymoon ) went out of business due to XXXX. I sent numerous letters with emails from the villa owner telling me to file the claim, including a signed receipt requested letter and Comenity flat out lied, saying they never received anything. I would wait months for Comenity to respond only to hear them say, they never got a letter and still require information after sending numerous letters and everything they " required '' countless times. 

Over the years, as I mentioned, they will randomly stop the use of my card for no reason and I would need to call to get it fixed after incurring penalties from my bill companies for my auto-pays not going through. 

When I go onto my online account, my statements only show XXXX of XXXX, no matter what year and month I click on. I've called about this and they once again can't figure out how to correct the situation. Their " customer service '' is rude, unprofessional and dishonest and they don't understand XXXX half the time. They use that to pretend they don't understand what you're asking. 
This final act of theirs not only is immoral but also seems illegal. Closing people 's good standing, existing accounts has such negative ripple effects on the rest of their lives and it needs to stop. I am being penalized for being a good customer that pays all her bills in full and on time for years. XXXX says there is nothing they can do and Comenity says there is nothing they can do. I lost over {$400.00}, I lost close to XXXX points on my XXXX XXXX and I'm being denied a crucial loan because of all of this. Please help me correct this wrongdoing.

Company response to consumer: Closed with non-monetary relief