Consumer complaint received 2016-07-09 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ocwen Financial Corporation
State: NY

Complaint narrative:
Hello : Consumer Financial Protection Bureau. 
I wrote to you on XXXX XXXX, XXXX about my Mortgage with Ocwen . I am updating you with my case. I went to Court on XXXX XXXX XXXX. Hoping that this is the last time. It habeen nine times that I went to Court this Ocwen. I have been in court since XXXX of XXXX with them and nothing has change for me. I have been paying my mortgage on time. I have not miss a payment at all. every time I go to court it is something else they come up with and it is just not fear to me.I myself went to XXXX XXXX XXXX three times and took the bus in this hot weather to make sure that my Mortgage satisfaction was done done correctly ocwen put the mortgage satisfaction in wrong for nine months until I went to court and spoke to a manager at XXXX my self and they said the spelling was wrong. and they have to fix it. every time I called ocwen they said someone will call me back and that never happen. This is very stress full. Also they said on XXXX XXXX XXXX that they found that I own federal taxes that is what they came up with. I did not own taxes from XX/XX/XXXX.I get back money every from my taxes. If i own taxes I would never get a return at all. I fill that ocwen did not put my modification in before the deadline. and they do not want to say that to the court. because it nothing else wrong. Ocwen lawyers was laughing in court at me like it was a joke. That was very disrespectful why did they do that. I felt so bad. I know who she is and I am going to find out her name and send it to you. I never was sent any letter from the IRS about anything owning any taxes from XXXX. It is XXXX I field my taxes and i received a refund from the Federal and the State every year. I never received a letter nothing. Every year I get back money because i file my taxes. My credit is not good because they keep reporting me late when I pay my bills on time. I am a homeowner and my life has to go on. I need things in my house that needs to be done and i have bad credit because of ocwen. I am XXXX years and I need to get this done correctly. Ocwen is showing prejudice against me. This has been going on for one year. and i have paid my trail period in XXXX. By law after I paid my trail they should have gave me my final modification but every time I go to court it is something else. Why is the court keep letting them go on and on. My case needs to appointed to a Judge and they will not let me do that. This is very up setting to me and my kids and very stress full on me. Can you please help me. I can see if i was not paying my mortgage at all but i am. It looks like when you are behind in your mortgage you get help. But when you are current you ca n't get help. 
Ocwen is being sued by XXXX of homeowners because they can not get it together and homeowners are suffering. Ocwen is showing prejudice. Consumer Financial needs to look into them as fast as you can. Ocwen servicing do not know what they doing and you can not get any answers fro them. Also I called XXXX on XXXX XXXX at this number XXXX XXXX and told me that I can not called them about my mortgage and to call Ocwen that is showing prejudice. they said I can not get any information from them go figure that. I want my case to be put in the new papers. I want my case to go to a Judge. I am sending a letter to Governor XXXX XXXX XXXX and President Barack Obama. 
Today. My kids see me very stress out over this matter my health is not good this needs to be take care of. Why is Ocwen doing this to homeowners like my self. do any body care from Consumers Financial Protection Bureau this not the first time I have contracted you nothing has been done to help me. Please sign someone to my case and call me at XXXX please leave a message if I do not answer and I will call you right back. 
Thank you XXXX XXXX.

Company response to consumer: Closed with explanation