Consumer complaint received 2025-08-25 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Eastern Revenue, Inc.
State: NY

Complaint narrative:
Hello, I have been a XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However, there was an error with my XXXX, and I ended up being told I can't re-enroll until I pay my balance of $ XXXX. I said XXXX XXXX XXXX XXXX and only make {$22.00} an hour, and have a car payment, electricity payment, internet payment, and rent payment. After budgeting, I am only left with {$120.00} a week for gas, groceries, and anything else I need to survive. I have been in contact with XXXX XXXX for months about this payment. The original statement showed a monthly payment around {$400.00}. I asked to get this lowered, numerous times, and have all of the emails. I was first asked to contact XX/XX/XXXX to lower the payment, sent to Office of the BursarXXXX XXXX XXXX XXXX XXXX XXXX XXXX Original Message XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  Name : XXXX XXXX Email : XXXX Phone : XXXX Student ID : XXXX Classification : Current Student Category : Past Due Tuition Location : XXXX XXXX XXXX XXXXXXXX : XXXX XXXX XXXX XXXXXXXX XXXX : City : XXXX XXXXXXXX XXXX XXXX XXXX XXXX : New York Zip : United States Country : XXXX XXXX Hello, I was wondering how I can pay and what the lowest monthly payments could be, I can't afford much. I would like to continue my education and finish my XXXX XXXX XXXX XXXX XXXXXXXX but I can't afford $ XXXX or even a monthly payment really. After sending this, I was told this. " Thank you for contacting the Office of the Bursar. FOr questions about your XXXX entitlements, please follow up with the XXXX XXXX XXXX aid and Studentaid.gov. '' I contacted them, and was told to go back to XXXX XXXX as this was listed under XXXX XXXX XXXX. I contacted XXXX XXXX again, this time the financial aid department. I was then told to contact XXXX XXXX XXXX. XXXX, You would need to contact the XXXXXXXX XXXX XXXX and they can assist you with your past due balance. Kind regards, XXXX XXXX XXXX Accountant -- Third Party Billings and XXXX XXXX XXXXXXXX XXXX XXXX XXXX Office of the Bursar XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  PA XXXX Tel : XXXX I went to now contact the 4th contact I was told to contact to be able to afford my monthly payments, and then got this email : our payment plan offer for your outstanding balance has expired! Please contact us to pay your outstanding balance in full. XXXX XXXX : {$8600.00} There is no way that working full time at XXXX an hour as a XXXX XXXX XXXX I can afford that. I can barely afford my bills as is. I then today got a call from a collection agency stating they forwarded me over to them to pay off the now $ XXXX balance, as XXXX XXXX tacked on an extra $ XXXX. They forwarded me to this collection agency despite me trying to contact for over a month on lowering this payment. I was then called by my apartment landlord stating I have now been denied living due to my credit dropping from XXXX to XXXX. I have no idea what to do here, but this is ridiculous. I have been trying to stay on top of it, and trying to pay what I can afford, but XXXX XXXX ping-ponging me around to several different departments, never actually helping, even telling me to contact student aid, and then me now being denied my own apartment, this has now effected me to not living in an apartment.

Company response to consumer: Closed with explanation