Consumer complaint received 2025-09-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: M&T BANK CORPORATION
State: NC

Complaint narrative:
I am filing this complaint to report M & T Banks repeated violations of the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605, in connection with the mismanagement of my escrow account. 

Despite multiple Qualified Written Requests ( QWRs ), M & T has failed to provide a substantive response and continues to conceal material information regarding my escrow account. Their most recent response contained raw numbers without documentation or explanation, and ignored the core issues raised. 

Specific Failures by M & T Bank Escrow Transparency They have not disclosed the names, addresses, and amounts of payees for tax and insurance disbursements. Without this, I can not verify that funds were properly applied.

Escrow Analysis No corrected escrow analysis was provided. Instead, they presented unexplained increases in monthly obligations with no methodology or reconciliation. 

Escrow Advances & Adjustments No documentation was produced regarding escrow advances, forced charges, or adjustments that have been assessed against me. 

Suspense/ Misapplied Payments They failed to disclose whether funds were placed into suspense accounts or misapplied. 

By withholding this information, M & T has engaged in a pattern of bad-faith servicing conduct and has directly caused financial harm. 

Harm and Damages As a result of M & Ts escrow mismanagement and stonewalling : I was forced to take out loans to cover unexpected escrow shortfalls. 

I had to withdraw money from my retirement, jeopardizing my long-term financial security. 

I have endured ongoing emotional distress and hardship, knowing my home remains at risk because the servicer refuses to provide transparency. 

The stress and uncertainty caused by their misconduct has directly impacted my familys financial stability and well-being. 

Remedy Requested I request that the CFPB require M & T Bank to : Produce a complete escrow accounting since the inception of servicing, including all deposits, disbursements, and payee information.

Provide a corrected escrow analysis that reconciles the unexplained increases and inflated balances. 

Document all escrow advances, forced-placed charges, and adjustments applied to my account. 

Disclose and correct any misapplication of payments or suspense account activity. 

Provide financial restitution for the hardship I suffered, including loans I was forced to take, retirement withdrawals, and emotional distress caused by their misconduct. 

M & T Banks behavior demonstrates a willful disregard for RESPA obligations and constitutes unfair and deceptive servicing practices. They are attempting to mask serious escrow mismanagement behind superficial numbers while ignoring lawful requests for transparency. 

I respectfully request immediate investigation, enforcement, and consumer relief.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation