Consumer complaint received 2024-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I called Experian by phone. My experience account has been altered by someone else probably during the XXXX stuff when I got my unemployment benefits stolen by fraud. I contacted experience. I put a freeze on it from my app from the phone. They want me to send in all all kinds of information to prove that I am who I am somebody tampered with my security question and security answer. I talk to them. They are the social workers. I was hung up on three different times, they have inaccurate information on my addresses. They have my ex-husband wife and new wife and husband ex-husband address on my account. They have numerous of the same addresses in different versions. They are all possibly reported they are not connected with me. I had an identity theft in XXXX in XXXX I was fraud by unemployment and XXXX  XXXX XXXX cause I used to be their consumer and they knew about my identity theft Now I have contacted them. I told them what was going on. I was on my experience app and freezing my account while talking to them they get it from my XXXX XXXX. They hung up on me three times. They will not work with me. I got ta send it all kinds of information and I dont have a problem with that but I have been left with getting my date of breaches and identity and All my money stolen for me and this company is reporting false information. They have my address on their three and four different times a bunch of times they have addresses that are not even affiliated with me and never been to those states. They are not working with me whatsoever. I am very upset. I paid for the extra credit monitoring And they refunded me my money that I know of. I have XXXX now because of the date of riches they wont talk to me. They wont even acknowledge that somebody got on my experience account and I can control my account from my phone. I have not received credit report by anybody and they have all kinds of addresses that dont belong with me and inquiries by XXXX. I have no clue by I have tried working with them. I would like some help with them they are not working for me all these addresses and such are not associated with me whatsoever. Ive never lived in Texas. Ive never lived in Iowa. Ive only lived in XXXX  and that was between XXXX and XXXX I lived in XXXX  my entire life besides that I dont know what to do about them but its like I have to bend over backwards in order to even go and talk to them I talk to the fraud people the social workers, and they ended up hanging up on me three times very rude. I am highly frustrated. Gone through a lot of trauma and fees and all kinds of stuff because of this I want them to take those stuff off my account. I want them to take the XXXX phone number on my statement that I put on there somebody mustve got on there and put their number on there. That number is not even associated with me whatsoever, they have my current phone number. They have my current address. I want them to fix my report so it is proper And not wrong Ive been working on my credit for quite some time now and I want it right and they wont fix it because they wont even talk to me because they think Im a fraud and Im not the right person and I got my experience app open on the phone with them. I put the freeze right then on with them its coming out of my XXXX XXXX account. This is my phone number associated with the account. I would like them to talk to me and fix all these problems with my account I would like accurate information because their information is fully false and inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation