Consumer complaint received 2024-06-12 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: GLA Collection Company, Inc.
State: OH

Complaint narrative:
I was in the hospital XXXX XXXX on XX/XX/XXXX of XXXX for 10 days straight. XXXX  XXXX uses multiple outside billing companies such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX Oh XXXX XXXX. The first time that I call this company I believe it was XX/XX/XXXX of XXXX when I got the bill. I informed the rap that I didn't think the balance is right and I requested the bill to be sent back to XXXX for a reprocessing and I informed them that I was not able to pay the bill and that I was asking the hospital XXXX XXXX for financial assistance. The rep said that was fine and he was going to place the account on hold until the financial census goes through. The financial assistance was not completed by XXXX XXXX XXXX until XX/XX/XXXX of XXXX. For some reason XXXX XXXX anesthesiologists sent my account to collections I'm not sure the date when they sent it but the collection agency sent me a letter on XX/XX/XXXX of XXXX for {$550.00} the amount that I owe XXXX XXXX anesthesiologists. Today XX/XX/XXXX at XXXX I called XXXX XXXX anesthesiologist and spoke to XXXX regarding the issue to why my account was sent to collections because on XX/XX/XXXX of XXXX at XXXX : XXXX I pay for a fax ( I paid XXXX ) of the approved financial assistance to be sent over to XXXX XXXX anesthesiologists telephone number XXXX XXXX the Rep XXXX days prior till XX/XX/XXXX told me to fax the approved financial assistance to them and I did today XX/XX/XXXX of XXXX XXXX tells me that they never received the facts I did not know they never received the fax at the financial application XXXX XXXX XXXX me and XXXX was on the call for hour and XXXX minutes and XXXX seconds in that XXXX XXXX tells me that they will not take my account out of collections because their company policy says because I had commercial insurance I am not eligible for financial assistance I've called this company multiple times and not XXXX person has ever ever ever told me I can not get financial aid it's taken almost XXXX years for that to tell me that they would not accept the financial assistance now I'm in collections with GLA collections company incorporation address XXXX XXXX XXXX XXXX KY XXXX telephone number XXXX. I should not have an account in collections because XXXX XXXX XXXX failed to send the financial assistance to XXXX XXXX. XXXX XXXX XXXX billing department failed to tell me that they do not accept financial assistance, and nobody ever told me that and I've been waiting for almost XXXX years and now I'm in collections within that XXXX years I could at least made a {$20.00} payment every single month or the financial systems would have took care of the balance where I wouldn't you never want to collections. XXXX also told me his XXXX XXXX knows about the situation and he is not willing to help or remove my account at collections even though they admit all the wrongdoing on their behalf they still will not remove my account out of collections and I have a reference number the reference number from XXXX at XXXX XXXX billing office is XXXX. I forgot to mention XXXX today on XX/XX/XXXX of XXXX he gave their website link to send their financial application that was approved to a totally different website than what's on the bill which is weird to me that's not fair but he got it they reviewed it that's why I was on the phone for an hour and XXXX minutes because they were discussing my bill and what they should do and not do only to come back and say yeah you're standing collections when it wasn't my fault XXXX never even offer me a payment plan to rectify it nobody at this company offered me a payment plan after not even telling me that they do not allow financial assistance before or after they didn't seem to collections. And XXXX XXXX never validated the debt.What is a debt collection validation notice? 
When a debt collector first communicates with you, or shortly thereafter, theyre generally required to provide certain information about the debt. When the information is provided in writing or electronically, it is called a validation notice, and it will generally include information like : Name and mailing information of the debt collector Name of the creditor to whom the debt is owed Account number ( if any ) associated with the debt An itemization of the current amount of the debt that reflects interest, fees, payments, and credits since a particular date that you XXXX be able to recognize or verify with records The current amount of the debt as of when the validation notice is provided XXXX about your debt collection rights including how to dispute the debt

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation