Consumer complaint received 2025-11-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: OneMain Finance Corporation
State: FL

Complaint narrative:
To : OneMain Financial XXXX, XXXX XXXX : Compliance / Legal Dept. 
XXXX  XXXX XXXX XXXX, IN XXXX ONEMAIN FINANCIAL XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, FL OneMain Financial XXXX XXXX LLC Compliance/Legal Department XXXX XXXX XXXX XXXX, XXXX, IN XXXX Re : NOTICE OF MATERIAL DISPUTE, DEMAND FOR RESCISSION, AND REQUEST FOR FULL ACCOUNTING Loan Date : XX/XX/XXXX Account No. XXXX To Whom It May Concern : I, XXXX XXXX, am writing to exercise my rights under the Truth in Lending Act ( TILA ), the Uniform Commercial Code as adopted by Florida, the federal Consumer Financial Protection Act, and applicable state consumer-finance statutes. After a recent line-by-line review of the above-referenced loan documents I discovered multiple material discrepancies and legally unconscionable terms that void or impair the enforceability of this agreement. This letter constitutes : 1. A timely NOTICE OF MATERIAL DISPUTE OF THE ENTIRE DEBT, 2. A DEMAND FOR RESCISSION under 15 U.S.C. 1635 and 1640, and 3. A DEBT VALIDATION REQUEST under 15 U.S.C. 1692g ( b ). 
Until you have provided the information and corrections demanded below, please CEASE all collection activity, credit reporting, and any attempt to invoke the arbitration clause, which is itself one of the challenged provisions.

-- -- I. MATERIAL TILA DISCLOSURE VIOLATIONS RIGHT TO RESCIND A. T
he Late Charge disclosure box ( Truth-in-Lending disclosures, p. 1 ) is illegible and omits the percentage charged and the maximum dollar amount, directly violating 12 C.F.R. 1026.18 ( l ) and 15 U.S.C. 1638 ( a ) ( 9 ). 
B. The APR stated ( 21.82 % ) does not clearly correspond to the Contract Rate ( 21.77 % ) and no explanatory table is provided, constituting an inaccurate finance-charge disclosure. 
Because these defects render the cost of credit not clearly and conspicuously disclosed, I hereby ELECT TO RESCIND the transaction under 15 U.S.C. 1635. Tender of the principal actually received ( {$10000.00} minus all prepaid charges ) will be provided immediately upon your return of all insurance premiums and finance charges collected to date. 
-- -- II. UCC UNCONSCIONABILITY VOID OR MODIFIABLE UNDER 2-302 A. Substantive unconscionability : The finance charge equals 99.6 % of the amount financed; total repayment is 200 % of principal. 
An unsecured personal loan at 21.82 % APR exceeds criminal usury thresholds in several states and shocks the conscience. 
B. Procedural unconscionability : A take-it-or-leave-it adhesion contract with no opportunity to negotiate ; the arbitration clause is buried on page 5 and denies the right to a jury trial.

Accordingly, the entire agreement or, at minimum, the usurious interest, arbitration clause, and cross-default provisions are VOID and unenforceable.

-- -- III. INVALID SECURITY INTEREST UCC 9-203 Page 1 lists the loan as Unsecured, yet pages 2-3 grant you a security interest in Motor Vehicles and authorize self-help repossession. No UCC-1 financing statement was ever signed or filed. Any attempt to repossess collateral would constitute conversion and breach of the peace. 
-- -- IV. DECEPTIVE INSURANCE-PACKING PRACTICES The contract permits you to force-place credit-property insurance, pay yourself from the proceeds, and even earn a commission, while disclaiming any duty to protect my interest. The CFPB has cited OneMain for identical insurance packing ( CFPB v. OneMain, XXXX XXXX. XXXX ). Such provisions violate the Dodd-Frank Acts prohibition on unfair, deceptive, or abusive acts or practices ( UDAAP ), 12 U.S.C. 5536. 
-- -- V. OVER-BROAD DEFAULT & CROSS-DEFAULT CLAUSES You purport to declare default if I die, become incompetent, fail to pay other debts, or suffer any judgment or garnishment. These clauses disregard the covenant of good faith under UCC 1-304 and are unenforceable as a matter of public policy.

-- -- VI. ARBITRATION CLAUSE IS UNENFORCEABLE The agreement ( p. XXXX ) waives my right to a jury trial, bars class actions, and imposes XXXX  rules and costs that are not disclosed. Because the clause is one-sided and was inserted into an adhesion contract after the TILA violations occurred, it should not be relied upon to defeat my statutory right to a judicial forum. See 9 U.S.C. 2 ; XXXX XXXX XXXX v. XXXX XXXX, XXXX XXXX XXXX ( XXXX ). 
-- -- DEMAND FOR DOCUMENTS 30-DAY DEADLINE Within thirty ( 30 ) days please provide ALL of the following : 1. A complete, legible copy of the original, signed contract and any addenda. 
2. Itemized TILA disclosure showing how the APR and finance charge were calculated.

3. Proof of payment of the Florida documentary stamp tax ( {$56.00} ) and the registration number cited.

4. Any insurance policy or certificate for which premiums were charged, and the commission or compensation paid to you or an affiliate.

5. The name and address of the current holder or assignee of this obligation.

6. A full payment history showing every debit, credit, interest accrual, and fee applied from inception to date.

7. A sworn statement that no collection activity, credit reporting, or arbitration filing will occur while this dispute is pending. 
-- -- NOTICE TO CEASE COLLECTION Until you have supplied the above materials and cured the TILA defects, you must CEASE all collection efforts, telephone calls, and credit-reporting of this account. Any further reporting without noting that the debt is disputed will violate the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( b ). 
-- -- RESERVATION OF RIGHTS Nothing in this letter shall be construed as an admission of liability or acceptance of any offer. I expressly reserve all remedies, damages, and the right to pursue statutory and actual damages, costs, and attorneys fees under TILA, FDCPA, UCC, and state law. 
Sincerely, -- -- XXXX XXXX Borrower CC : Consumer Financial Protection Bureau ( complaint # XXXX ) CC : Florida Attorney General Consumer Protection Division CC : Florida Department of Financial Regulation -- -- DO NOT REPORT TO CREDIT BUREAUS UNTIL VERIFIED 15 U.S.C. 1681s-2 ( a ) ( 3 ) & 1692g ( b )

Company response to consumer: Closed with explanation