Consumer complaint received 2024-06-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Hello, The following is the trail of events that happened to me from the hacker group. 
Firstly I am unemployed and looking for a job so I posted my resume online on job sites like XXXX and otherjob sites. so my email, resume, and phone numbers are exposed publicly. The hacker group sent an email with a job offer and digital checks to print out and deposit into my account. I am not sure at this point whether the hacker took the money or my banking company The Bank of America took the money. so a detailed investigation is required. At last, I lost my money of about {$9200.00} from my checking account. 

So I request CFPB to help me get my money back from Bank of America. My lost amount is {$9200.00}. 

Below I recorded all the events that happened from XX/XX/XXXX, to XX/XX/XXXX. 
I am happy to share all the transactions, textual communications, and email communications that happened with the hackerteam and Bank email accounts. 

Thanks XXXX XXXX XXXX XXXX On XX/XX/XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- - I have received an employment offer from email address XXXX The following is the job offer email message snapshot from HR at XXXX XXXX XXXX # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # On Tue, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote : Dear XXXX XXXX Welcome to the " XXXX XXXX XXXX XXXX XXXX team! We're thrilled to have you on board. Please find attached the Employment Offer Letter from the company. Kindly print out the letter, sign it, and return the signed offer letter to us via email at your earliest convenience. 

Upon accepting this employment offer, be advised that we'll provide the necessary funds for the purchase of equipment essential to set up your home office/workspace. Once the funds are disbursed, the equipment will be delivered to you. 

XXXX XXXX, XXXX processor includes XXXX XXXX XXXX Monitor, External hard drive/backup system, Surge Protectors and other Quality Assurance Analyst Tools. 

Once your workspace is ready, you'll proceed with the final onboarding steps from your new setup. This will include a video conference with representatives from the XXXX Department, XXXX, and your direct supervisor. Following this session, you'll be granted access to the relevant staff portal and directories. 

You are to attach to this document a copy of your valid front and back ID for employment confirmation and email back with the signed offer letter as soon as possible. 

After signing this offer letter, the check to pay for the equipment listed above for your workspace will be mailed out to you, then you will begin training as soon as you take delivery of the equipment. 

Note : Upon signing of this contract with the company you are bound by LAW to not destroy any of the company 's property i.e : XXXX sent and delivered to you for your work or Check sent to you for payment. Contravening any of these rules will render this contract null and void and penalties will be incurred. 

Accept the assurances of our best wishes. 


Regards, XXXX XXXX. 
XXXX XXXX XXXX, XXXX XXXX, XXXX. 
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # On XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- -- - I received text message from phone number XXXX, saying XXXX from XXXX will help me for onboarding. 

XXXX requested me to provide my Bank XXXX, Full Name, Email and Phone number. I gave my information to his text number. 

XXXX said for equipment purchase he is going to send the XXXX check and want me to deposit the check into my checking account. I did that. 
The first check I received from them was {$4900.00} and I deposited them into my checking account. 

XXXX requested me to transfer money through XXXX to a salesperson so that the salesperson can do Equipment Procurement for my work. I did that money transfer to the following salesperson, who XXXX texted me to my phone number. 
XXXX {$1000.00} to XXXX XXXX, XXXX and then another {$1000.00} to XXXX again and another {$1000.00} to XXXX again. 
so in total I have sent {$3000.00} to XXXX XXXX XXXX. 

and {$1900.00} to XXXX XXXX, at XXXX. 

XXXX came back up with another set of text messages saying the amount of {$4900.00} is insufficient to procure, so he is sending me another digital check for {$9900.00} to cover all the expenses for software and hardware. 

I deposited the second amount, {$9900.00} into my checking account. 

XXXX requested me to wire the above amount for XXXX procurement. 

I wired the requested amount to the Routing number and Account XXXX. The amount is {$11000.00} ( $ XXXX {$1900.00} ( previous money ) - XXXX ( wire charge ) ) On XX/XX/XXXX -- -- -- -- -- -- -- -- -- -- -- XXXX XXXX me the Tracking XXXX XXXX XXXX XXXX XXXX XXXX his website " SynergyCargolog.com ''. which is a fake site that I realized later. 

XXXX texted me saying that there was a problem with shipping, they lost the parcel and they are sending me another digital check for {$14000.00}. 

I deposited that. 

XXXX asked me to wire the amount to another bank account. XXXX texted me a new bank account. 

I wired the amount of {$14000.00}, but XXXX complained that he didn't receive the amount and started taking it from my checking account. 

I spoke to Bank of America about this and they locked my account and rolled back all the transactions that happened from the beginning to the end of this transaction. When Bank of America XXXX my account. I had my money sitting in my account, but the account is locked and the Bank said it requires investigation by the XXXX XXXX to figure out how this has happened. 



XX/XX/XXXX - XX/XX/XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Bank of America asked me to provide the background of this transaction, I emailed all Textual communication and they started the investigation on my account from XX/XX/XXXX, to XX/XX/XXXX. 

XX/XX/XXXX -- -- -- -- -- -- -- -- -- - Bank of America ( BoA ) deducted my money from my checking for about {$9200.00} and BoA said this money was required to pay the other bank. 

So I lost my money {$9200.00} from this above back-and-forth textual connection. 

I need CFPB 's help to get my money back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation