Consumer complaint received 2018-11-09 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: IL

Complaint narrative:
I have a loan that was originally serviced through GMAC and now being serviced through OCWEN. The loan number is XXXX and FHA case # XXXX. My initial request for mortgage relief was extremely frustrating with constant re-submission of the same documents because the OCWEN said that they never received the documents. Ive made several applications for mortgage relief and my application was denied for missing documents or other ridiculousness. My income was higher and I didnt get the loan mod. Eventually I received a modification ( with less income, what! ) for mortgage relief and the payment was even higher. How does that provide relief to the homeowner? This doesnt make sense. If Im struggling with a mortgage payment, increasing the payment isnt providing relief and makes my struggle with making payments worst and setting me up to continue to default not meet my payment. I tried making the trial payments, but of course they were too high for me to handle as a single parent with a family ( and a terminally ill family member ). The increase mortgage payment didnt help. I reapplied for a mortgage and was denied. I had to file bankruptcy. I reapplied again for a loan modification. I received a modification with the payment being increased almost {$700.00}!!!!! from the original mortgage payment. I could not believe this extremely higher payment. Again, I made the trial payments hoping to receive relief for a permanent modification. I did receive the permanent modification and again the payment increase to a whopping {$1000.00} from the original mortgage payment. Again this is NOT mortgage relief!!! I asked for an appeal for a review and was told that this is the results. I asked for the office of the president and was sent to the ombudsman for an appeal. Ocwen would not give me the information for the office of the President. The ombudsmans response was the same outcome for the higher mortgage payment. I next asked for a short sale, because that is one of the options I was given in my notice from Ocwen as an alternative to foreclosure. Ocwen denied the short sale, because they wanted FULL pay out of the load. Again, not providing mortgage relief for me. I tried calling several people in Ocwen and was told a different reason for the denial of the shortsale. This time I was told that Ocwen stated that FHA denied the short sale. After contacting HUD, I was told that there were several things that OCWEN didnt do while servicing the FHA mortgage, including the MIP. HUD denied the shortsale because OCWEN failed to follow FHA guidelines. However HUD mentioned that OCWEN could still allow the shortsale but HUD would not participate or payout on the shortsale. I made an appeal to OCWEN for the shortsale and was denied the appeal. OCWEN stated that they wanted full pay out of the loan. Per Ocwen 's letter " We carefully reviewed the mortgage assistance application for our short sale program. Unfortunately, we are not able to offer short sale assistance as this time. Our decision was based primarily of the following : We are unable to offer you a standard short sale because the owner of your loan is requiring no less than the full amount owed to satisfy the loan ( ~ {$480000.00} ) ''. The full payout of the loan was worth much more the value of the house. Also, the full payout of the loan was not accurate. The full pay out amount that I was sent did not include ANY of my payments that I made during the modifications. I didnt get credit for the loan modification payments that I made. 
Ocwen didn't service the loan according to HUD regulations for FHA mortgages and Ocwen did not give me credit for the modification payments that I made. 
I need help and someone to intercede with OCWEN and provided a reasonable loan modification that will provide mortgage relief for me. 
Helping homeowners us not what Ocwen does. 
But why didnt I get a loan modification when I first asked! All of this would have been avoided! 
Thank you for any help you can provide.

Company response to consumer: Closed with explanation