Consumer complaint received 2025-06-02 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: National Account Systems of Omaha, LLC
State: GA

Complaint narrative:
b'There is violation of my privacy rights under XXXX XXXX XXXX by NATIONAL ACCOUNT SYSTEMS . This collection agency has unlawfully accessed and reported my personal information to consumer reporting agencies without my consent, violating my rights under federal law. According to the Fair Credit Reporting Act, XXXX XXXX XXXX  Section XXXX(a) states: "There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy." XXXX XXXX XXXX XXXX all function as consumer reporting agencies, and as a consumer, it is my right and duty to ensure that my private information is not shared. This right is supported by XXXX XXXX XXXX, which establishes: "It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information." A furnisher of information to credit agencies qualifies as a financial institution under this statute and is therefore bound by these privacy protections. Violation of My Right to Opt Out Under XXXX XXXX XXXX(b)(c): "A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option." NATIONAL ACCOUNT SYSTEMS never provided me with a clear and conspicuous notice of my right to opt out, nor did they offer me an opportunity to exercise my right to prevent my nonpublic personal information from being shared with third parties, including consumer reporting agencies. Due to NATIONAL ACCOUNT SYSTEMS\' failure to comply with the regulations above as well as the regulations in the following paragraph, I created & sent an opt out request, dated, XXXX XXXX XXXX XXXX XXXX - PRIVACY OF CONSUMER FINANCIAL NFORMATION (REGULATION PXXXX XXXX XXXX XXXX XXXX Purpose and scope. \n (a) Purpose. This part governs the treatment of\nnonpublic personal information about consumers by the financial\ninstitutions listed in paragraph (b) of this section. \nThis part: \n XXXXRequires a financial institution to provide notice to customers\nabout its privacy policies and practices;\n  XXXX) Describes the conditions under which a financial institution may disclose nonpublic personal information about consumers to nonaffiliated third parties; and \n XXXX) Provides a method for consumers to prevent a financial institution from disclosing that information to most nonaffiliated third parties by opting out of that disclosure, subject to the exceptions in  XXXX XXXX and XXXX XXXX XXXX Initial privacy notice to consumers required. \n(a) Initial notice requirement. You must provide a clear and\nconspicuous notice that accurately reflects your privacy policies\nand practices to: \n XXXX) Customer. An individual who becomes your customer, not later than when you establish a customer relationship, except as provided in paragraph (e) of this section;\nand \n (XXXX) Consumer. A consumer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated XXXX party, \n XXXX XXXX XXXX  Form of opt out notice to consumers; opt out methods. \n Section (a)  (XXXX Form of opt out notice. If you are required to provide an opt out notice under  XXXX(a), you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. The notice must state: \n (i)That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated XXXX party; \n (ii) That the consumer has the right to opt out of that disclosure; and \n (iii) A reasonable means by which the consumer may exercise the opt out right.\n  XXXX) Examples \n (ii)Reasonable opt out means. You provide a reasonable means to exercise an opt out right if you:\n  (A) Designate check-off boxes in a prominent position on the relevant forms with the opt out\nnotice; \n (B) Include a reply form together with the opt out notice that, in the case of financial institutions described in XXXX(l)(XXXX) of this part, includes the address to which the form should be mailed; \n (C) Provide an electronic means to opt out, such as a form that can be sent via electronic mail or a process at your Website, if the consumer agrees to the electronic delivery of information; or \n (D) Provide a toll-free telephone number that consumers may call to opt out.\n (iii) Unreasonable opt out means. You do not provide a reasonable means of opting out if:\n (A) The only means of opting out is for the consumer to write his or her own letter to exercise that opt out right; or \n (B) The only means of opting out as described in any notice subsequent to the initial notice is to use a check-off box that you provided with the initial notice but did not include with the subsequent notice. \n (g) Time to comply with opt out. You must comply with a consumer\'s opt out direction as soon as reasonably practicable after you receive it. \n (h) Continuing right to opt out. A consumer may exercise the right to opt out at any time. \n (i) Duration of consumer\'s opt out direction. \n\n (1) A consumer\'s direction to opt out under this section is effective until the consumer revokes it in writing or, if the consumer agrees, electronically. As clearly stated in \n(g) of the above regulation, Time to Comply With Opt Out, NATIONAL ACCOUNT SYSTEMS must comply with my opt out direction as soon as reasonably practicable after they received it, however it has been XXXX XXXX  months and they are still reporting this account with the credit reporting agencies, which further constitutes unauthorized reporting. Unauthorized Reporting of\nMy Information Under XXXX XXXX XXXXXXXX XXXX XXXX(a)(XXXX): "In general, subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other: in accordance with the written instructions of the consumer to   whom it relates." Neither NATIONAL ACCOUNT SYSTEMS nor the consumer reporting agencies, XXXX XXXX and XXXX  have my consent to furnish this information. Moreover, they do not have my written authorization. Any and all consentwhether verbal, non-verbal, written, implied, or otherwisegranted to XXXX XXXX XXXX, or the furnisher of information to credit agencies is hereby revoked.\nFurthermore, XXXX XXXX XXXX(a)(XXXX) states: "Except as authorized under subsection (b), no consumer reporting agency may make any consumer report containing any of the following items of information: Any other adverse item of information, other than records of convictions of crimes, which antedates the report by more than seven years. The entire reporting of this account violates my right to Privacy under the Privacy Act of XXXX XXXX XXXX XXXX XXXX).'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation