Consumer complaint received 2025-04-30 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX

Complaint narrative:
On XX/XX/year>, I submitted a formal written dispute and requested validation of the debt, including any prior dispute communications with the original creditor. Under the Fair Debt Collection Practices Act ( FDCPA ), the collector must cease all collection efforts until they provide proper validation. I did not receive any documentation in response during the XXXX period. 

Between XX/XX/XXXX and XX/XX/XXXX, the agency repeatedly contacted me in attempts to collect the alleged debt, despite my pending dispute. On XX/XX/XXXX, I was contacted at XXXX pm and toldthat the documentation had been provided and she tried to coerce me into paying. I sent another email stating that I had not received the documentation and not to contact me until I had. I received another call on XX/XX/XXXX but I did not answer that call. On XX/XX/XXXX the final day of the XXXX response period I received a call at XXXX AM from XXXX. The representative claimed they had already sent the documentation, but I had not received anything. The representative claimed they had sent the documentation to the original email thread of the dispute. When I checked the email thread I initiated, there was no attachment or separate communication. The representative said they were not required to prove they sent it, and that they could proceed with collection because there was no bounce-back. She also made a sarcastic and threatening remark, asking if I had ever been sued. I told her since I had not received it via email that she needed to send it via regular mail. She stated that she was not required to provide proof that the email had been sent nor was it her responsibility to send it via regular mail. She stated that she was in compliance by merely sending the email, though no email had been received. 

Shortly after that call, I received an email not with any actual validation, but simply a generic notification of the debt, which did not meet FDCPA requirements. This was not the documentation I requested. It was sent only after the XXXX deadline, and only after I challenged them by phone. I believe their actions were in bad faith and intended to intimidate me, in violation of federal law. The pressure tactics and lack of compliance caused significant stress and demonstrate a pattern of abusive practices. 

My original dispute with XXXX  at XXXX XXXX was due to being told by the property manager that I would not be charged holdover rent, which I was. There is also {$350.00} listed in the original lease for a security deposit. I was told in the dispute process that i was not charged a security deposit. but it is clear in the lease. I was told by the property manager that I would not be charged holdover rent which I was. There was a dispute with the amount I was being charged for utilities as well. None of this was resolved

Company response to consumer: Closed with non-monetary relief