Consumer complaint received 2025-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: PA

Complaint narrative:
This is a joint complaint This fraudulent company XXXX, has been heavily marketing freee trails for makeup, they said they would only charge {$5.00} for shipping and then proceeded to place a security hold on my card for XXXX that stayed on my card for almost 3 weeks until I went on their site and physically canceled the order because I still was waiting to receive my products but had been charged the hold was then removed from my card and I went in cash app and physically blocked the company because I figured if they would put a hold on my card for 3 weeks but not send makeup they would forsure try to charge me again so after I blocked them things were well until I got 3 notifications that following week that this company was trying to charge me XXXX again but my bank denied it cuz I had them blocked all 3 times. Then I got another notification that they charged me and it went through even though I had them blocked because they pulled from a different name then the name they were originally coming out/ which I had blocked with cashapp already. Which I never consented to or okayed and have had blocked them but apparently this fraud company charged me under a new name so even though they was blocked irresponsible cashapp let this blocked company take my cash and then wouldnt give my cash back because they are saying I authorized this since I did a free trail which was canceled and I never received the product and contacted cashapp earlier in that month about the hold on my card while still awaiting products til I canceled the membership all together because they never sent it and was holding my cash like frauds when claiming in the advertisement to only charge {$5.00} for shipping. Irregardless now this fraud company has charged me for makeup I never received and cashapp is such a fraud and irresponsible company they havent properly investigated, canceling/ denying my claim in under 3 days without a true proper investigation. Plz investigate this fraud company both cashapp for their practices of not protecting members and not conducting true full investigations nor providing evidence of whats used to come to their conclusions when members ask making it hard for members to obtain simple answers as to why their claims were prematurely denied and never revealing the informations used to determine this decision despite me asking repeatdily also investigateXXXX for fraud and their predatory marketing and illegal practices of charging people under different company names intentionally when the payment doesnt process under the original payment tender .. name the original contract was for this charging under a name that was never authorized to debit customers accounts, additionally for not having human real customer service, i reached out to them multiple times to resolve and asking them to stop trying to charge me, revoking any authorization, unsubscribing and they have to this date attempted to charge me over 20 times since these original complaints literally been still trying to charge me today!!! They are continually attempting to take cash from my bank even now 9 months later still attempting to debit my account. I want my cash back and I want this fraud company thoroughly investigated, and cashapp sanctioned for not conducting thorough real fraud investigations when customers submit valid claims. I pray both companies are fined and that XXXX  shutdown. 

Attached is proof me contacting cashapp mupltie times to dispute and them doing a subpar less then 3 day investigation and never providing proof of investigation .. additionally is proof me doing a negative review, and emailing XXXX  informing them I would proceed legally if they continued to illegally try to charge me and them still proceeding to try to charge my card so recent as trying to charge Me again this week twice .. literal months after me unsubscribing and disputing previous charges. Its fraud and wrong and as a banker by trade its very dissapointing that cashapp would allow this company to prey on and steal money from a XXXX XXXX American mother of a XXXX XXXX XXXX American vulnerable child who relies on the small funds I receive while on XXXX to feed her and get her life saving medicines .and that the fdic isnt making them safeguard and actually conduct real investigations into fraud claims but allowing them to expand business and offer checking and saving but not actually service in the same standards that are required of actual baking institutions

Company response to consumer: Closed with explanation