Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to file a formal complaint against Experian for their failure to adequately respond to my dispute regarding various inaccuracies in my credit report. I am asserting that Experian has not only violated the Fair Credit Reporting Act ( FCRA ) but also failed to comply with its obligations under consumer protection laws, as exemplified by the recent lawsuit filed by the Consumer Financial Protection Bureau ( CFPB ) against both Experian and XXXX for their unlawful practices in conducting sham investigations of consumer credit disputes. 

Background On XX/XX/XXXX, I disputed several entries on my Experian credit report that I believe to be erroneous. The inaccurate accounts herein mentioned, are included as an attachment thereof. As per the FCRA, I submitted my dispute to Experian, expecting a timely and thorough investigation into the reported inaccuracies. 

However, despite fulfilling my legal obligations under the FCRA by submitting the necessary dispute documentation, Experian has failed to provide a meaningful investigation or resolution. They have not provided sufficient evidence to demonstrate that a reasonable investigation was conducted or that the disputed information is accurate. Instead, Experian has sent me vague and insufficient responses, often failing to clarify whether they contacted the information furnisher for verification, and in many cases, simply reiterated the inaccurate entries without any real investigation. 

Moreover, I have observed that Experian continues to update these accounts with more inaccurate information, rather than correcting the errors. This ongoing updating of inaccurate information exacerbates the harm to my credit report and is a direct violation of the FCRAs requirements for credit reporting agencies to report accurate and verifiable information. 

Legal Violations Experians actions are a clear violation of the following provisions of the Fair Credit Reporting Act ( FCRA ) : Failure to Conduct a Reasonable Investigation ( 15 U.S.C. 1681i ) : Under the FCRA, once a consumer disputes an item on their credit report, the credit reporting agency is required to conduct a reasonable investigation into the matter. The recent lawsuit filed by the CFPB against Experian and XXXX outlines how these agencies have repeatedly conducted sham investigations that fail to meet the reasonable investigation standard. In particular, Experian has not demonstrated that it investigated my dispute in a manner that adheres to FCRA standards. 

Failure to Correct Inaccurate Information ( 15 U.S.C. 1681e ( b ) ) : According to the FCRA, credit reporting agencies must ensure that the information they report is accurate. XXXX failure to correct the inaccurate accounts despite my dispute and their continuous updating of those accounts with more inaccurate information undermines the reliability and accuracy of my credit report, which is essential for my financial well-being. 

Failure to Provide the Consumer with Dispute Results ( 15 U.S.C. 1681i ( a ) ( 6 ) ) : The FCRA mandates that when a consumer disputes information on their credit report, the credit reporting agency must inform the consumer of the results of their investigation within a reasonable period. Experian has failed to provide me with any meaningful or timely resolution, breaching this duty. 

Recent Legal Precedent : CFPB vs. Experian and XXXX The CFPB 's recent lawsuit against Experian and XXXX ( referenced in your enforcement action filed on XX/XX/XXXX ) highlights the pervasive and unlawful practices these agencies have engaged in, particularly with regard to their handling of consumer disputes. The lawsuit emphasizes how these agencies routinely conduct substandard investigations into disputes, often disregarding consumer rights under the FCRA. This recent legal action sets a crucial precedent, demonstrating that XXXX conduct, as described in my case, is part of a pattern of systemic failure to adequately protect consumers under the law. 

Request for Relief Given the violation of the FCRA and the lack of response or resolution from Experian, I respectfully request the following relief : The immediate removal of all inaccurate accounts identified in my dispute from my Experian credit report, in accordance with the FCRA 's provisions regarding the accuracy of credit report information. 
The cessation of any further updates to these accounts with inaccurate information, as Experian continues to modify the records without addressing the underlying errors. 
A full and detailed explanation of the findings from XXXX investigation, including a clear outline of the steps taken to verify the accuracy of the disputed accounts. 
Written confirmation that my credit report has been updated to reflect accurate information, including the deletion of these inaccurate accounts for violating the provisions of the FCRA. 
Additionally, I request that the CFPB take appropriate enforcement action against Experian to ensure compliance with the FCRA and to safeguard the rights of consumers. 

Legal Precedent and Support To further support my claims, I reference the following legal precedents : XXXX XXXX Experian Information Solutions XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) : In this case, the court held that credit reporting agencies like Experian have an obligation to conduct a reasonable investigation into consumer disputes and provide a detailed response to consumers. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : This case reaffirmed that credit reporting agencies have an affirmative duty to ensure the accuracy of the information they report, and failure to investigate consumer disputes adequately can result in significant liability. 

I trust that the CFPB will take swift and appropriate action in this matter to ensure that Experian fulfills its legal obligations under the FCRA and upholds the principles of consumer protection. 

Thank you for your attention to this urgent matter. I look forward to receiving your confirmation of the complaint and an update on the actions taken.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation