Consumer complaint received 2016-10-19 00:00:00
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account status
Company: EQUIFAX, INC.
State: KS

Complaint narrative:
The reason for this complaint is that XXXX and Equifax do not have the correct information on my credit report regarding my mortgage with XXXX After three written requests, they no longer even investigate the inaccuracies. I am asking the CFPB to review the written evidence provided. If I am correct, I am asking the CFPB to assist me in making sure my credit reports with XXXX and Equifax are accurate. 
I purchased a home in XX/XX/XXXX for {$130000.00}. My mortgage was serviced by XXXX XXXX XXXX until XX/XX/XXXX. XXXX was selected as my new servicer as a result of the XXXX in XX/XX/XXXX. 
I was not able to make payments to XXXX XXXX XXXX from XX/XX/XXXX until XX/XX/XXXX and XXXX from XX/XX/XXXX until XX/XX/XXXX when a mortgage modification was approved. 
Due to the XXXX, I received an offer to modify the mortgage on my home with a reduction in principal. I received the offer letter via fax on XX/XX/XXXX from XXXX. I contacted XXXX to get wire instructions to pay XXXX. Later that day, I called my bank to request that a wire be sent for the amount of the three initial trial modification payments to XXXX. XXXX confirmed receipt of the funds less than three days later. The offer letter is included, the page of the bank statement that shows the payment for three months of the {$210.00} monthly payment ( total of {$650.00} ) and the relevant part of my credit reports that show the XXXX payment history are included. 
The mortgage modification agreement specified that I make payments of {$210.00} on or before XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. All three months of payments were made on XXXX/XXXX/XXXX via a wire of {$650.00}. 
My understanding of trial modification is that payment are held in suspense accounts for the three months. During that time, no negative data should be reported to credit bureaus. Instead, XXXX reported that XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX payments were at least 120 days late with XXXX and the next three months XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX were not reported at all. With Equifax, XXXX reported XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX were late 180 days and the next three months, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX were not reported at all. 
I am asking that the CFPB look at the modification offer, the copy of my XX/XX/XXXX bank statement and the Equifax & XXXX relevant entries regarding my credit that I have enclosed. I believe that Federal law requires that information from creditors be reported accurately to credit bureaus. 
I have made all payment starting from XX/XX/XXXX until today on time based on the offer from XXXX. If I am correct in my reasoning, I believe that it would be fair to have my credit report show either on-time payments beginning XX/XX/XXXX until today or XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX showing no entry and XX/XX/XXXX until today should show on time payments on both of my credit bureaus. 
Separately, the highest balance of my mortgage shows {$40000.00} on my credit report. This is not correct. I have attached a copy of the recorded mortgage showing that it was {$130000.00} originally. The highest balance on my credit report should show {$130000.00}. That is the accurate amount. I am asking that the {$130000.00} be shown as the original amount. 
I previously have contacted XXXX and Equifax and provided them the same information I have provided the CFPB. They left the data unchanged and " verified '' the data as correct. I asked how it was verified and the credit bureaus stated that they contacted XXXX. I do not understand how a reasonable person can see the information provided and state that my credit report is correct.

Company response to consumer: Closed with explanation