Consumer complaint received 2025-07-30 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: EdFinancial Services
State: UT

Complaint narrative:
XX/XX/year> EdFinancial Services XXXX. XXXX XXXX XXXX, TN XXXX RE : Account # XXXX | SSN ( Last XXXX Digits ) : XXXX Dear EdFinancial Services, This letter serves as my formal complaint and continued request for documents related to my federal student loan account. It supplements my previous written and certified correspondence, including a certified letter mailed on XX/XX/year>, and an additional letter dated XX/XX/year>. I am now submitting this communication and supporting documentation electronically through your document upload portal, as I have already spent over {$40.00} of my own funds sending certified return receipt letters through the USPS and do not intend to waste further personal resources due to your persistent non-compliance. 

As stated in prior correspondence, I have requested the following materials which have still not been provided : Full payment history of all loans associated with my account A clear and itemized breakdown of all capitalized interest by date and amount Disbursement records for each loan, including original amounts and dates Copies of any Master Promissory Notes ( MPNs ) with my signature A record of all deferments, forbearances, and payment plan changes A complete loan chain of custody, documenting the transfer of my loans between prior servicers and EdFinancial, to verify the accuracy and legality of those transfers Instead of receiving these materials, I was sent documents dated XX/XX/XXXX and XX/XX/year>, that do not contain the information requested. These documents are generic billing summaries and payoff schedules that do not satisfy the statutory right of the borrower to receive complete documentation and transparency concerning the origin and servicing history of a federal student loan. 

To date, EdFinancial has ignored or failed to provide : Any of the above documents requested A legitimate explanation as to why they can not be provided An acknowledgment of my repeated requests Because of this ongoing refusal, I am left to question whether EdFinancial actually possesses these documentsor whether the original loan structure and repayment history is even legitimate. Until these documentation requests are honored, I now consider this loan formally disputed and possibly fraudulent. I will not be making any further payments on this account until EdFinancial satisfies its obligation to provide the documentation required by federal law. 

Furthermore, I am now escalating this matter : I am filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) I am filing a formal complaint with the Federal Student Aid Ombudsman Group As a borrower who began receiving Social Security at age XXXX and has had to delay full retirement until now ( age XXXX ), I have faced serious financial hardship. My student loanswhich never led to sustained, livable employment for my family of sevenhave ballooned to over {$200000.00}, largely due to excessive interest, forbearances, and the COVID-era payment pause. 

Your most recent letter states that my monthly IDR payment of {$340.00} will resume in XX/XX/year>, increasing to over {$3000.00} monthly in less than XXXX yearsan amount that consumes approximately 75 % of my combined Social Security and pension income. This is not only unconscionable but entirely unsustainable and a reflection of a deeply flawed, negligent, and arguably incompetent loan servicing process. 

Let this letter serve as notice : unless I receive the full and complete documentation I have outlined above, I will treat this loan as unenforceable due to EdFinancials noncompliance. You are hereby advised that this matter remains open, active, and in formal dispute. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX ( Last XXXX ) : XXXX

Company response to consumer: Closed with explanation