Consumer complaint received 2025-02-15 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Opening an account — Didn't receive terms that were advertised
Company: OLD NATIONAL BANCORP
State: TN

Complaint narrative:
Old national bank XXXX to branch XXXX called me in the morning to inform me the documents are ready for me to sign. Vague I asked which accounts are you referring to? XXXX replied 3 accounts to me. Still vague I asked her to provide the details. XXXX described the accounts as XXXX IRA CDS and XXXX CD. Too vague again I asked for her too provide additional details, specifically the length of each account and interest rates. After a delay, put on hold while XXXX organized the documents, she returned and described the accounts as 5 month CDS at the promotional rate 4.15 %. When I sat down with XXXX at XXXX to sign the 1st set of documents, all I was presented with was the signature page. May I see the rest of the documents that go with this signature page? XXXX fumbled around a large stack of papers on her desk, eventually she handed me documents that read 12 months at 2.99 %. Suspicious I asked to see the rest of the documents she had prepared for me to sign that day. After more fumbling and shuffling through a stack of papers on her desk she provided XXXX other CDS. After reviewing these documents it was becoming more apparent that something is amiss as these to were set up as 12 months at 2.99 %. I questioned how XXXX could have mistakenly described my new accounts as she did that morning and now presenting me with completely different terms. Now came Ashlyns excuses : I am new here This is what I was told do do There is no one else to talk to as XXXX and XXXX were out of the office For the next 2 hours we went back and forth with what I expected and what was offered that day instead. During this period one by one 2 other employees came into the private office to assist us. XXXX made several phone calls and was unsuccessful finding the answers we needed to fix the issues we faced. XXXX XXXX hours into this aggregating conversation XXXX XXXX made one more phone call, or pretended to. She took the phone, left the office closing the door behind her so I could not hear the conversation. She was gone less than one minute. When XXXX returned, XXXX said she resolved the problem. After fumbling and shuffling from the same stack of papers on her desk appeared the documents as described from our early morning conversation. Mind you both sets of documents were dated the same date and in the same pile. Why would there be two sets of papers dated the same day with different terms? The only conclusion I could come to was a bait and switch, a con found in other questionable business models. Surely not in a bank. If I had unknowingly signed those signature pages without first reviewing the full set of documents, I would have had terms that were undesirable. Terms that were different from what was communicated that morning and what was expected. 
The bank refuses to add my beneficiary Ira XXXX to mobile banking

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation