Consumer complaint received 2024-03-26 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Payment process
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
Attached are copies of the voicemails that were recorded and received on my cell phone. As you can see, I thought I was talking to and receiving calls from Huntington Bank. I desperately need the {$390.00} that was taken out of my a Voice messages from Huntington Bank Mortgage Department XXXX. 
Attached are copies of the voicemails that were recorded and received on my cell phone. As you can see, I thought I was talking to and receiving calls from Huntington Bank. I desperately need the {$390.00} that was taken out of my account twice. I was told to get a XXXX XXXX XXXX and deposit the money on the card, and then call him with the numbers. I even asked him can't I just transfer the money to you, and he said something about this was the only way I could qualify for the COVID-19 Relief Plan. 

Anything you can do would be greatly appreciated. I am also sending an email to the FTC. Are there any other people I should contact? These people deserve to be in jail! 

Thank you, XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, OH XXXX XXXX Copies of Voicemail Messages : Hello, good afternoon XXXX XXXX  XXXX. This is XXXX XXXX calling you with Huntington Bank Mortgage Department. I'm calling you in regards to your property based at XXXX, XXXX XXXX XXXX, XXXX, Ohio. Zip code XXXX. So XXXX XXXX, before we proceed ahead with all the legal actions and cancel your loan modification and forbearance program and we are forced to send you the foreclosure notice if you would like to protect your mortgage, then I'll suggest you to call us back immediately at our number so we can help you to resolve this serious matter before it gets too late. The number to reach back is XXXX. Again, it's XXXX. This is XXXX calling you with Huntington Bank Mortgage Department. I'm waiting for your call. Thank you. 

this message is for XXXX XXXX from Huntington Bank Mortgage Department. As per the conversation, XXXX XXXX, you're scheduled for the payment today to clear your ne negative escrow balance and gon na approve for the COVID-19 relief plan. I had also texted you all my details. Uh, the older direct line number is having some problems. So left you my, uh, new, temporary direct line number, which you have received or not. I do not know. So letting you know about that, please note down my new direct line. That's XXXX. I repeat, XXXX. OK, you were scheduled today to clear your payment around XXXX XXXX. You said around XXXX. I haven't got any calls, so please reach me out and clear the payment of yours. Otherwise, XXXX XXXX, this this plan would get cancelled and you would receive the legal action notice on XXXX XXXX. One at XXXX direct line is once again. It's XXXX. Good luck Hi, this message is for XXXX XXXX. This is XXXX XXXX from Huntington Bank Mortgage Department. Tried reaching in the past but there was no response at all. You are entitled right now for the COVID-19 relief plan to reduce your payments and interest rates. You're not, you're not responding. Therefore, uh, the opportunity would get canceled and you would receive a legal action notice shortly. I would advise you to avoid that and reach me at once. My direct line number is XXXX. I repeat XXXX. Good luck waiting for your call.

Company response to consumer: Closed with monetary relief