Consumer complaint received 2025-12-25 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Climb Credit Inc.
State: MI

Complaint narrative:
XXXX XXXX XXXX : XX/XX/XXXX Issue Summary : I am being held responsible for a loan issued through Climb Credit for XXXX XXXX program that contractually requires {$0.00} payment if I am not placed. XXXX did not place me in a job, confirmed I was unplaced, and has since shut down operations, yet the loan is still being enforced. 

Details : When registering for XXXX  in XX/XX/XXXX, I was told that if I was not successfully placed in a job, I would owe {$0.00}, and that payment would only be required if I were placed and earning income. 
XXXX  Terms and Conditions explicitly state : If I withdraw after my Contract Expiration Date without being Placed, then I will not have to make any payments for the Program. 
XXXX did not place me in any job during the contract period ( XX/XX/XXXX XX/XX/XXXX ). XXXX has confirmed in writing that I was unplaced. Under the quoted provision, my payment obligation is clearly XXXX. 
Despite this, Climb Credit continues to email me to notify me of an active loan. XXXX has refused to cancel it, stating that due to foreclosure and sale of assets it can no longer communicate with lenders or honor cancellations. I have email documentation confirming this. 

Steps I Have Taken to Resolve This Issue : I have made extensive, good-faith efforts to resolve this matter directly with both XXXX  and Climb Credit before filing this complaint : I contacted XXXX  multiple times via email, providing : - Proof that I was not placed - References to the Placement Guarantee - Copies of the applicable Terms of Service I contacted Climb Credit multiple times by phone, explaining that : - The Placement Guarantee applies- The loan should be cancelled because no placement occurred Climb Credit stated that they can not cancel the loan unless XXXX  returns the funds. 
XXXX, in turn, stated in writing that they can not cancel the loan and that decisions are controlled by the lender. In their most recent email, XXXX wrote : Please understand that XXXX does not have direct control over your loan and can not unilaterally release you from your obligations; final decisions regarding your loan are made by your lender. 
At present, we are aware that Climb and a XXXX creditor are working to facilitate potential solutions for fellows in your position. We are encouraging this process and are committed to supporting you during this difficult time. 

As a result, each party is deflecting responsibility to the other, leaving me with no path to resolution despite having met all contractual conditions for cancellation. 

Regulatory and Legal Concerns : XXXX is based in California and provides paid job placement assistance, career mentorship, and job-search services. These activities meet the statutory definitions of employment agency, employment counseling service, and job listing service under California law, all of which require registration and bonding. Public records show no evidence that XXXX or its parent company is registered or bonded. 
Under the CFPB Complaint form What school was the student attending when the loan was borrowed? - XXXX  doesnt appear on this list. 
XXXX also offers structured curriculum and career training but does not appear in the California Bureau for Private Postsecondary Education ( BPPE ) database. 
These issues are consistent with allegations in an active lawsuit, XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX et al., which challenges XXXX business practices ( involving a different lender but the same conduct ).

Company response to consumer: Closed with explanation