Consumer complaint received 2025-03-28 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO

Complaint narrative:
XX/XX/XXXX Completed Closing on sale of home XXXX/XXXX/XXXX Wire transfer executed from XXXX XXXX  ( XXXX XXXX ) at XXXX pm central.wire was transferred leveraging the Bank WIre routing # provided by BOA ( subsequently re-confirmed as accurate ) XX/XX/XXXX - I also tried to garner more info via BOA live chat which was closed on basis that would provide me a direct dial number, which in turn was simply a routing back into their main CS number ) XX/XX/XXXX Spoke to XXXX and then connected with XXXX at BOA and was advised by XXXX ( supervisor ) that they would not research. XXXX would only state that she sees nor ecord of the wire hitting my account. I asked her to open an investigation and/or fraud alert and she refused to investigate the missing funds. XXXX advised that my only recourse was to contact the SENDER of the wire to resolve. XXXX refused to take the XXXX XXXXXXXX Tracking number in order to research to confirm that while it may not have been applied to my account, they could surely confirm receipt of that in their routing pool. XXXX declined to pursue any avenue regarding the missing transfer. 
XX/XX/XXXX I contacted title company, confirmed information ( XXXX TITLE ) and confirmed a Federal Reserve XXXX # and that there was no reject of the transfer. 
XX/XX/XXXX - after an arduously long time in call waiting queue, I connected with BOA - XXXX. XXXX advised much the same, that he saw no indication of receipt. I asked XXXX does he have access to see every bankwire that has been submitted to BOA bankwire routing # ( again confirmed the routing # as accurate ) as I can clearly see it has not been applied to my account but for him to state that BOA has not received is inaccurate if he can not view and cross reference the bank wire pool. I asked for a supervisor and was connected with XXXX. XXXX advised me the same that he sees not evidence of the wire on my account. Again, I asked for the missing wire to be investigated, and XXXX decline on basis of missing or fraud as he sees no record. AGAIN, I advised that it is clear it is not on my account but insist that if XXXX can not review on his screen every bank wire posted to BOA pool routing number, then he CAN NOT state that BOA has not received the wire. He acknowledged he did not and dthus could not state that BOA has not in fact been in receipt of the routed funds. asked to speak to supervisor- he said he could connect me to XXXX but that XXXX would tell me the same thing. I asked to be connected to the bank wire dept and was met with resistance that they just don't do that and by now they would be closed anyway... which oif XXXX had connected me or contact them back at XXXX central time they would have still be in normal office hours ),.. I again asked to have an investigation. XXXX did provide me with a bankwire depart number, but again they are now past office hours and close, I asked XXXX to submit an investigation, review the bank wire pool and confirm receipt and have someone call me back in the a.m. with a resolution. XXXX advised that that office does not open up until XXXX a.m. Eastern time. I gave XXXX XXXX Fed REs tracking ID so that he could provide to the bankwire investigation department and closed the call. 
XX/XX/XXXX a.m. I receive a call from BOA in response to supervisor call and the agent regurgitated same - simply stating there is no evidence of application of the wire to my acount, and I advised that I asked for a call from Bank Wire department or at least someone who would confirm that BOA is in receipt of the funds .. she could not as did not have that access .. so pointless courtesy call. 
XX/XX/XXXX XXXX am central itme and I have received no information /response from BOA nor has the funds been posted to my account

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief