Consumer complaint received 2026-04-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Comerica
State: WI

Complaint narrative:
We can not get XXXX XXXX to provide a replacement card so that I can access funds deposited in there as part of my Social Security deposits. We have spent several years trying to get a replacement card from them and you either get put on endless hold, talk to a representative and then are instructed to send additional documents and call back, and then are placed on endless hold because the situation has to be " escalated '' to a secondary level. Then you are put on endless hold and no one answers. We have stayed on hold for several hours and basically, they just never answer the " escalated review '' calls. The one time we got them to actually send us a replacement card, they gave us a XXXX tracking number and in following it, we noted that immediately post shipping, the delivery was stopped. XXXX confirmed that XXXX XXXX would be the only party who could stop the delivery. After that, we couldn't get them to answer any calls again and gave up, which we know is what they are relying on. We have been trying for several years to get more than {$5000.00} back from this account and as of XX/XX/year>, have been unable to get any phone or direct mail responded to from this company such that they have re-instated fund access. In the meantime, they have sent us monthly statements, and deduct XXXX cents each month as a " service fee ''. Back when this problem started, and we realized after several months they weren't going to help- we transferred my SSA deposit to another bank. Of course, we would like our money back. But even more so, we would like to help others avoid running into this. This is not a new or unknown issue- they are bilking thousands ( if not more ) senior citizens and others who receive government funds, for years and its been well publicized and read throughout social media sites. Anything you can do to help resolve this, and/or apply legally appropriate punitive or preventative repercussions to this entity is much appreciated. I am XXXX years old and it is not only ridiculous and time consuming that this is what I have to deal with to get my social security funds, but it's criminal and so lacking in respect or empathy for people who were receiving government funds for a variety of reasons and got defrauded by this company. Thank you for all you do and regardless of how this specific case plays out, thank you for being here to try to help people who are lacking recourse. Kind regards, XXXX XXXX ( and his wife, XXXX XXXX ) We've attached just today 's history of calls showing it took 4 times to actually get to a first-level rep, then we sat on the phone waiting for 40 minutes for them to answer it after " escalation '', along with the tracking number from several years ago, that shows the delivery that got stopped, along with the validation earlier this week that we were already reviewed and verified via email and so them making us do it again on the phone is fake, unnecessary, etc.

Company response to consumer: Closed with non-monetary relief