Consumer complaint received 2026-01-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
At XXXX time I opened up a credit card on XXXX to buy my granddaughter an outfit which totaled {$23.00} and some change because it said if I opened a credit card I would get 40 % off of the total. I never received the card in the mail I didnt find out until XX/XX/XXXX that our mailboxes at my apartment complex, which are to be opened by a key that only I have were broken into. this complaint was filed with the local XXXX XXXX XXXX XXXX. They told me that because I had a credit card that was stolen from my mailbox and is being used by whoever stole it for charges equaling up to {$1500.00} that I should file a police report which I did. I filed a police report with Deputy XXXX XXXX badge number XXXX XXXX XXXX XXXX sheriffs department case number XXXX. I didnt realize that it was taking so long to get the credit card in the mail which is why I didnt check up on it until XX/XX/XXXX when I found out that the mailboxes had been broken into. I was not focused solely on when the card was arriving because my dad had just passed away and that was the furthest thing from my mind. I also thought because of the holidays that the mail was just very slow. I am a person who has worked hard my whole life to maintain my excellent credit score. I am a good citizen and these people are destroying my good name. They are trying to make me pay the {$1500.00} that these criminals racked up at my expense. It has caused me great disstress, sleepless nights, and hair loss. I want this company Barclay XXXX XXXX through the XXXX  store to acknowledge that this is fraud and take it off of my card and close this account. I already told them it was fraud on XX/XX/XXXX and they denied it. Also, Barclay XXXX XXXX XXXXXXXX allowed the people that stole my card to activate it with their phone number and not my phone number which was on the account so I believe they are actually at fault. protection should be out there for consumers that are victims of mail and credit card theft. I even offered to go to the locations where they used my credit card and asked the stores for video footage to prove that it wasnt me, but they require a time of when the person came in and when I asked Barclay credit card for the time and address of the locations they said they could not provide that to me. I did give the police officer the phone number that was used to activate the credit card because Barclay gave me the phone number to confirm if it was my number or not, and the police officer said that that phone number is related to a lot of similar crimes to what happened to me. because I never received the credit card in the mail. I do not know the entire credit card number and I asked Barclay credit card for the entire number and they said they could not provide it to me. That is why below when it asked for the credit card number I was only able to enter the last four.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation