Consumer complaint received 2016-07-22 00:00:00
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't get flexible payment options
Company: IQOR US INC
State: CO

Complaint narrative:
On XXXX/XXXX/16 I received a letter from the collection company stating that they would settle the student loan debt by setting up monthly payments of {$250.00} per month for 550 months or until the debt is paid in full. Part of the agreement was that after the 3rd on time payment they would reduce the interest rate on the balance of {$130000.00} from 10 % to .001 % for the remainder of the payment terms. I called the collection company on XXXX/XXXX/16 @ XXXX to accept the terms and set up automatic payments from my checking account. The first payment was to come out on XXXX/XXXX/16 which it did. Then I had another payment come out on XXXX/XXXX/16. However I did not have a payment come out for XXXX/XXXX/16. When I called on XXXX/XXXX/16 to inquire as to why no payment came out, they stated that the account had been recalled by the creditor ( XXXX ) on XXXX/XXXX/16 and then resent to the collector ( Allied Interstate ) on XXXX/XXXX/16. This process caused the original account number to be cancelled and a new account number to be issued. It also caused the automatic payments to be cancelled. I attempted to call the collection company on XXXX/XXXX/16, XXXX/XXXX/16, XXXX/XXXX/16, XXXX/XXXX/16, & XXXX/XXXX/16 to try to resolve this matter and have the collector reinstate the original payment agreement. On all of the above dates I asked for a member of management to assist with this issue. I talked to XXXX XXXX & XXXX XXXX whose titles are Vice President of Operations. Neither XXXX of these people were willing to reinstate the original terms of our agreement or contract. I made the first XXXX payments totaling {$500.00} for nothing. The collection company also refused to correct the calculated interest per the agreement so that the rate would reduce to .001 % effective XXXX/XXXX/16. Since XXXX/XXXX/16, I have been incorrectly charged over {$3000.00} in interest. I then received a response from XXXX XXXX to a complaint that I filed on XXXX/XXXX/16 stating the actions above. XXXX XXXX, Assistant Manager of Regulatory Compliance, then responded on XXXX/XXXX/16. She stated in her response that all I had to do was contact XXXX XXXX, Assistant VP of Operations to make my third payment and they would resume the program under my original terms and then reduce the interest to .01 %. I called XXXX XXXX on XXXX - no answer left a message, XXXX - no answer left a message, XXXX - no answer left a message, and then I called XXXX XXXX on XXXX no answer left a message. Then later on XXXX XXXX XXXX magically called me back. We talked for 19 minutes and he insisted that what XXXX XXXX wrote on her response was not accurate nor was it an offer that I could take. Rather that since I refused to make the third payment that I would need to start all over again. I stated to XXXX XXXX that I did not refuse to make any payment, that the company did not take the payment out of my account as they were scheduled to do and I have been in dispute with them ever since. He refused to acknowledge any issue on their end, but rather deflect to my end insisting it is all my fault. This company continues to use deceptive, deceitful, and malicious collection practices to target people and cause harm. They lie about the facts and then try to forcefully coerce you into paying more money than you should. I implore those who can to intervene and stop them from continuing to harm others.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief