Consumer complaint received 2026-05-04 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: SLM CORPORATION
State: TX

Complaint narrative:
I am submitting this complaint regarding ongoing issues with financial aid processing, loan certification delays, and improper application of student loan funds at XXXXXXXX XXXX I am an in-persoXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX financial aid and private student loan approvals are directly tied to my active enrollment and cost of attendance. I was approved for private student loan funding through Sallie Mae for designated academic sessions within the XXXX to XXXX aid year. These loans were requested and approved based on my enrollment in specific sessions, including my XXXX session, with the expectation that funds would be certified and disbursed accordingly and in a timely manner. However, there have been multiple issues that remain unresolved : An additional {$4000.00} loan was requested specifically for the current XXXX to XXXX aid year and corresponding session. I have not received clear confirmation that this loan has been properly certified or disbursed. Separately, a prior loan amount of approximately {$8500.00} was applied to my XXXX session without my authorization or prior understanding. This has created significant confusion, as it appears that funds tied to a different aid period, potentially XXXX to XXXX, were used to cover a current session within the XXXX to XXXX academic year. This cross application of funds between different aid years does not align with how the loans were requested, approved, or intended to be used. Each loan I requested was specific to the academic session and aid year in which I was enrolled. In addition, there have been delays in loan certification and disbursement. My lender provided expected timelines for disbursement, including a scheduled date. However, the institution did not process the loan in a timely manner, resulting in delayed access to funds that were already approved. Despite multiple attempts to resolve this directly with the institution, I have not received a clear explanation, accurate breakdown of my funds, or a definitive timeline for disbursement. Responses have been repetitive and have referenced unrelated aid year delays rather than addressing my specific situation. XXXX XXXX XXXX XXXX XXXX these delays and inconsistencies have interfered with my ability to meet both academic and living expenses while actively attending courses. This has caused financial hardship and has negatively impacted my academic performance and progression. I am requesting the following : A full and detailed review of how my financial aid and loan funds have been processed, including clarification on the {$4000.00} and {$8500.00} loans A clear explanation of why funds appear to have been applied across different aid years Immediate clarification and release of any funds owed to me A confirmed and specific timeline for proper loan certification and disbursement moving forward I have made multiple attempts to resolve this directly with the institution without success OR explainations and am now seeking external review and assistance.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation