Consumer complaint received 2025-12-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Paypal Holdings, Inc
State: NC

Complaint narrative:
I am filing a complaint about PayPals handling of multiple Buyer Protection claims related to fraudulent or significantly not as described ( XXXX ) purchases made through PayPal. 

Cases/ Amounts : XXXX ( {$14.00} ) XXXX ( {$26.00} ) XXXX XXXX {$23.00} ) XXXX ( {$22.00} ) XXXX ( {$16.00} ) XXXX ( {$19.00} ) XXXX ( {$17.00} ) XXXX ( {$17.00} ) Total disputed : {$150.00} What I was sold : These purchases were made in live Whatnot auctions. On-stream, the seller repeatedly represented that the blind boxes were factory sealed/ professionally sealed/ unopened, and that buyers were purchasing unopened random chances at chase/secret pulls. Those verbal representations were a material part of the item description that I relied on.

What I received : Multiple blind boxes arrived with clear signs of tampering/resealing. I submitted approximately 25 photos in the PayPal case threads showing consistent indicators across boxes from the same seller/shipment, including : torn cardboard fibers along the seal line peeled exterior where original adhesive/film was removed residue from prior tape/glue disturbed/irregular seal edges This pattern is not minor shipping wear ; it is consistent resealing across multiple boxes.

Why this is XXXX  / fraud : Whatnots policy for Professionally Sealed Surprise Products defines eligible blind/surprise products as manufacturer-sealed
items whose contents are unknown to both buyer and seller at time of sale. A box that has been opened or resealed no longer meets that definition and is not what was sold. For blind boxes, the factory seal is a material condition because it guarantees the item is new/unopened and that the contents are truly random. Resealed blind boxes are therefore significantly not as described ( XXXX ) under PayPal Buyer Protection.

PayPals error : PayPal closed these claims stating the items were not damaged, different, or missing parts. That closure rationale does not address my dispute. My dispute is about condition/description misrepresentation : items sold as factory sealed blind boxes arrived opened/resealed, eliminating the core value and randomness of the product. PayPal did not meaningfully evaluate the evidence showing tampering, nor did it address the sellers sealed/unopened representations.

PayPal also refused to reopen or appeal the cases despite the volume and consistency of evidence. Instead, PayPal instructed me to contact my bank for a chargeback and suggested I report fraud to law enforcement, which is inconsistent with denying XXXX coverage through Buyer Protection.

Resolution I am seeking : 1. PayPal should reopen and re-review these claims under XXXX  standards.

2. PayPal should reverse the denials and refund the disputed total of {$150.00}.

3. PayPal should provide a written explanation identifying what evidence it relied on, why my evidence was deemed insufficient, and how the decision aligns with PayPal Buyer Protection rules for items significantly not as described.

Company response to consumer: Closed with explanation