Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: American Credit Acceptance, LLC
State: VA

Complaint narrative:
Subject : Formal Complaint Against XXXX for Inaccurate Reporting and Unfair Practices Dear CFPB Team, I am writing to file a formal complaint against XXXX for their ongoing inaccuracies and unfair practices in reporting closed accounts on my credit report. On XX/XX/XXXXXXXX  I requested a copy and reviewed my credit report. These actions have caused significant financial harm and distress, despite my numerous efforts to resolve them directly with XXXX. 

Inaccurate Reporting of Closed Accounts : AMERICAN CREDIT ACCEPTAN ( Account Number XXXX ) : This auto loan, jointly held with XXXX XXXX XXXX, was opened on XX/XX/XXXX. The account was charged off with {$16000.00} written off, and {$14000.00} past due as of XX/XX/XXXX. Additionally, the following discrepancies were noted in the payment history : XX/XX/XXXXXXXX  : {$14000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$14000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$14000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$14000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$14000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$14000.00} balance, {$0.00} paid. 

XXXX XXXX : {$14000.00} balance, {$7900.00} paid. 

XX/XX/XXXX : {$21000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$21000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$20000.00} balance, {$540.00} paid. 

XX/XX/XXXX : {$19000.00} balance, {$540.00} paid. 

XX/XX/XXXX : {$19000.00} balance, {$1000.00} paid. 

XX/XX/XXXX : {$19000.00} balance, {$0.00} paid. 

XX/XX/XXXX : {$19000.00} balance, {$0.00} paid. 

Violation of Fair Credit Reporting Act ( FCRA ) and Privacy Protections : According to the Fair Credit Reporting Act, 15 USC 1681 Section 602 ( a ) states, " There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, as a consumer reporting agency, has not complied with these responsibilities. I have the right to ensure my private information isn't shared without consent, as backed by 15 USC 6801, which states, " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 1681 Section 604 ( a ) ( 2 ) states, " In general, subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX does not have my written consent to furnish this information. 

15 USC 6802 ( b ) ( c ) states, " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' XXXX never informed me of my right to exercise this option. 

15 USC 1681c ( a ) ( 5 ) states, " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any item of information which antedates the report by more than seven years. '' This account is an adverse item being reported without my permission. 

15 USC 1681s-2 ( A ) ( 1 ) ( A ) states, " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. '' XXXX continues to report inaccurate information. 

Due to these unresolved violations, I seek the following relief : Correction and immediate removal of inaccurate closed account information. 

Compensation for any financial harm caused by these errors and violations. 

Compliance with the relevant sections of the FCRA, FDCPA, and 15 USC 6802-6805. 

Monetary relief for each violation due to the severe impact on my creditworthiness and financial stability. 

Deletion or update of the erroneous closed accounts to reflect them as paid in full. 

Investigation into XXXXXXXX XXXX failure to provide accurate and fair reporting, and enforcement of stricter compliance measures to prevent future violations. 

Thank you for your prompt attention to my complaint. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation