Consumer complaint received 2025-07-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Let me begin with do not ask me to identify myself. I have included documents of Social Security affirmations, giving my Social Security number and multiple identifying documents, such as tax returns, tax transcripts, and other government documents with my personal information to verify my identity. Do not ask me to verify my identity before you proceed with this. Please read this message and its entirety. Do not Let me begin with do not ask me to identify myself. I have included documents of Social Security affirmations, giving my Social Security number and multiple identifying documents, such as tax returns, tax transcripts, and other government documents with my personal information to verify my identity. Do not ask me to verify my identity before you proceed with this please read this message in its entirety. Do not scan it. Do not gaze over it as youve done in the pastAs previously discussed I was given a subscription to experience identity works paid for by XXXX  XXXX due to a data breach in XXXX.i was assigned an I density theft restoration specialist by experience for one year. They remover XXXX inquiries in on sitting only to return in a week. So when I sent you a message from the crib you retaliated by adding erroneous information to my account and refused to remove the information provided by multiple identity theft reports that I provide from the FTC As opposed to blocking the requested info from my report with information and verification which youve clearly got access to to the documentation of the requests and identity and existing previous and current fraud then when I called and said hey look theres some issues with my credit report. You told me that my address on my credit report was incorrect and it was listed that I did not live at that address that I have booked up for three years and when I told you to please change that you said that you couldnt I dont know if you realize this, but this has caused me such great financial loss with all of your inadequacies and lack of ability to check actual records before you respond to a complaint, you asked me to verify that I was a victim of identity theft yet I received services from you for over a year for identity theft provided by a company that paid for this service because I was a victim of identity theft if I go on your website right now, Im going to find alerts dark web alert, alerts identity alerts from you your company there are no derogatory or late payments for over six months yet for some reason every single time I apply for anything anywhere which by the way is very rare because if you havent noticed, there are quite a few inquiries on my credit report experience the reason why it gets denied no other reporting agencies have had any issues doing what Ive asked and blocked these things from my credit report within the allotted amount of time if not, at least they have done so their credit reporting doesnt specify that experian from this because of your in accuracy and recordkeeping and inability to follow simple federal laws it is cost me hundreds of thousands of dollars and unmounted loss by keeping me 100 % homeless after a naturally declared federal disaster. I couldnt even obtain the simplest of loans, which is a XXXX disaster loan made for people that have been through severe loss and have not prepared their credit scores for purchasing a home. Its so easy it shouldnt even be a problem, but for some reason experian held me back. Because I didnt purchase a home I ended up somewhere that was very unsafe for me and experience great physical, emotional and irreversible stress and loss. Im a victim of XXXX  XXXX because Experian failed me. I was unable to do one single thing about this like a a vehicle or a home allow me to only rely upon.my abuseri have no hair. No teeth multiple broken XXXX my pet was terminated all due to experian truly dissapointing failures.please dont under estimate my will to live and if I dont survive and become a statistic .my family should be compensated.PERIOD when I send you a document from the federal tray commission stating something is identity theft to remove it. If I say I didnt make the inquiries remove them or block them from my credit report. Four days Im not going to join a class action suit, I will put experian out of the credit reporting agency business. Theyll say that changed when that girl died because they couldnt get things removed from their credit report and it prevented her from exiting a situation that was harmful to her health and livelihood 100 % experians responsibility at this. do not respond to me with a temporary response of well look into it or send us some documents because thats already been done. You already know Im a victim of identity theft. And now when I call you, tell me I have to resubscribe if I want assistance with that, youre trying to sell your product not report accuracy not until I pay you. Ill tell you what you pay me only what youve cost me pay me only what you cost me my credit score should reflect things have been removed. If there are no delinquencies it should not say delinquencies reported. I have sent you documentation and you have the ability to get that documentation from your own company because that is where I have sent it experience I identity works still a division of Experian and still seems to me as though if a company paid for my identity works account for one year in order to prevent their misfortune. It would be transparently apparent that I was a victim of identity theft previously make a mistake. I will change my entire life. If I can I will literally move to a location where I can work in conjunction with people that regulate the credit reporting agencies until they are eliminated from our government and from our entire economy, Im not threatening you. Im absolutely promising you that these things will take place if I survive. Also, it would be worse for you if I didnt cause this would be published and it would be a wrongful death and you would be 100 % responsible for my lack of ability to relocate or or obtain transportation. Fix it and pay me for what I have lost.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation