Consumer complaint received 2025-09-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
XX/XX/XXXX VIA CFPB PORTAL Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX  XXXX, IA XXXX Re : Formal Dispute & Request for Deletion Complainant : XXXX XXXX CFPB Case Number : XXXX Wells Fargo Case Number : XXXX Loan Number Ending in : XXXX To Whom It May Concern, I am submitting this rebuttal and continued dispute regarding the Wells Fargo account referenced above . Wells Fargo claims it is accurately reporting two alleged late payments from XX/XX/XXXX and XX/XX/XXXX. I respectfully disagree with their conclusion and maintain that the reported information is incomplete, misleading, and must be removed under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i and 1681s-2. 

Grounds for Dispute : Inconsistent and Incomplete Recordkeeping Wells Fargo relies on statements from XXXX XXXX to justify late reporting. However, their records do not reflect the specific circumstances surrounding the alleged payment delays, including : Whether payment processing delays occurred between institutions. 

Whether payments were returned due to technical or institutional error. 

Whether grace periods, hardship accommodations, or internal posting errors contributed. 

Reporting such payments as late without including these relevant details renders the reporting incomplete and misleading, which is prohibited by FCRA 1681s-2 ( a ) ( 1 ) ( A ).

Failure to Consider Financial Hardship The alleged delinquencies occurred during a period of documented financial hardship. FCRA and CFPB guidance emphasize the duty to ensure reporting reflects fairness and accuracy. Wells Fargos rigid application of past due without acknowledgment of context unfairly penalizes me years later.

Obsolete and Disproportionate Impact These isolated XXXX incidents are now over six years old, with the account long since closed and paid in full. Continuing to report derogatory information at this stage is no longer serving any permissible purpose under FCRA 605 ( a ). Retaining such negative marks severely distorts my creditworthiness despite the accounts resolution.

Request for Reinvestigation Wells Fargo states the case is closed. However, under FCRA 1681i, a furnisher can not unilaterally close a dispute while new or clarifying evidence is presented. This letter and my prior submissions constitute additional evidence requiring reinvestigation.

Requested Resolution : Immediate deletion of the derogatory 30 days late reporting for XXXX and XX/XX/XXXX from my credit reports with all Consumer Reporting Agencies. 

Written confirmation to me and the CFPB that the deletion has been processed. 

I have exercised my rights under the FCRA in good faith. Should Wells Fargo fail to correct or remove this inaccurate and misleading reporting, I reserve the right to pursue further remedies, including regulatory escalation or civil action. 

Thank you for your attention to this matter. 

Respectfully, XXXX XXXX XXXX XXXX XXXX. 
XXXX, FL XXXX Email : XXXX Phone : XXXX CC : Wells Fargo Bank , N.A .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation