Consumer complaint received 2025-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
LBS Financial - Emailed Multiple times - this is the most recent email to them ( prior to them going unresponsive ) Dear XXXX, We acknowledge receipt of the letter from XXXX, XXXX, XXXX, and XXXX dated XX/XX/year>. However, we note that the requested disputes outlined in our prior correspondence have not been addressed or rectified. ( See below ) We respectfully request a formal response to our outstanding disputes and expect a resolution in accordance with the applicable legal standards. Kindly provide clarification or any necessary corrective actions. 

Please confirm receipt of this communication and advise on the next steps to resolve these matters. 

Misrepresentation of Fee Waivers and Undisclosed Charges - Throughout the duration of my loan, XXXX XXXX representatives consistently stated that any penalties, late fees, or finance charges would be waived during our phone conversations. Every time I called to schedule payments, or when LBS Financial called to remind me, I was explicitly assured that no additional charges would be applied and that there would be no phone transaction fee. At no point during these interactions was I informed that XXXX XXXX was secretly adding additional months to the loan or tacking on extra charges for alleged penalties, late fees, or finance charges. 

This misrepresentation and lack of transparency raise serious concerns of fraudulent inducement, deceptive lending practices, and potential violations of consumer protection laws. If XXXX XXXX had disclosed that they were extending my loan beyond the agreed maturity date due to cover alleged fees, I would have disputed these charges at the time and would have asked how to prevent this. Instead, I was misled into believing that I was fully compliant with my loan terms and that all fees were being waived. 

Misrepresentation of Payment History - XXXX XXXX claims that only XXXX payments were made on time, despite countless pre-scheduled payments months in advance. This raises serious concerns about fraudulent misrepresentation, improper record keeping, and due date manipulation for XXXX financial gain. WHY WOULD PRE-SCEDHIULED PAYMENTS BE SCHEDULED BY LBS TO BE LATE??? 

Improper & Excessive Late Fees According to the LBS Financial Loan Statement that we requested from you, only 1.56 % of the XXXX payments were marked as on time, this means that LBS charged late fees and finance charges on 98.44 % of my payments, including those made in advance that were to be postdated. If XXXX XXXX intentionally delayed processing payments past the due dates to trigger fees and finance charges, this constitutes a predatory lending practice. WHY WOULD THERE BE LATE FEES ON PAYMENTS THAT WERE POST DATED BY LBS?????? WHY WOULD LBS POST DATE A PAYMENT PAST THE DUE DATE???? WHAT JUSTIFICATION DOES LBS HAVE FOR POST DATING A PAYMENT PAST ITS DUE DATE? 


Request for Call Records, Transcripts, and Payment Arrangements : In addition to the loan accounting breakdown, I am formally requesting a complete record of all interactions between myself and LBS Financial related to scheduling or making payments. Specifically, I request a detailed report that includes the following information for each instance in which either I called LBS Financial or LBS Financial called me to discuss or schedule payments : - The * * date and time of each call * * made by either DDxxxx or LBS regarding loan payments. 
- The * * number of payment ( s ) scheduled * * on each call. 
- The * * amount of each payment scheduled * * during these calls. 
- The * * date that XXXX XXXX scheduled the payment ( XXXX ) * * in relation to the due date. 
- Any * * notes or commitments made by XXXX XXXX * * regarding waiving fees, late penalties, or finance charges. 
- Any * * disclosures made by XXXX XXXX * * regarding additional interest, penalties, or extensions of the loan term. 
This information is critical in determining whether XXXX XXXX properly handled my payments and adhered to their representations during our interactions. Failure to provide these records will be viewed as an intentional withholding of evidence that may further indicate deceptive business practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation