Consumer complaint received 2025-01-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to formally dispute the accuracy of a charge-off account appearing on my credit report under XXXX XXXX  with account number XXXX ; XXXX XXXX with account number XXXX ; XXXX XXXX with account number XXXX ; After reviewing my report, I have identified several inaccuracies in the reporting of this account, specifically regarding the erroneous reporting of a credit balance on a charged-off account. 

This dispute is being made pursuant to the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ), as the current reporting of this account violates several provisions within these laws. Below are the details of my dispute : 1. Reporting of a Credit Balance on a Charge-Off Account The accounts in question is reporting a credit balance even though the account status indicates that it has been charged off. According to 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) of the FCRA, furnishers of information must provide accurate information to the credit reporting agencies. Reporting a credit balance on a charged-off account is inherently inaccurate and misleading to potential creditors. A charged-off account should reflect a XXXX balance due to the charge-off status, not a credit balance, as this misrepresents the true nature of the account.

Furthermore, under the FDCPA ( 15 U.S.C. 1692e ), it is illegal for creditors or debt collectors to make false or misleading representations regarding the character, amount, or legal status of a debt. The presence of a credit balance on this account could be interpreted as an attempt to misrepresent the amount owed, which is a direct violation of this statute.

2. Failure to Properly Update Account Status The creditor has failed to accurately update the account status and balance information, which is a breach of their obligations under the FCRA. According to 15 U.S.C. 1681i ( a ), the credit reporting agencies are required to investigate and correct inaccurate information within 30 days of receiving a dispute. This account has not been properly corrected or verified, which raises concerns about compliance with this provision.

Requested Action I request that the inaccurate charge-off reporting be immediately investigated and corrected. Specifically, I request that the following actions be taken : 1. The removal of any erroneous credit balance from the charge-off account. 
XXXX. The correction of the account status to accurately reflect a XXXX balance, if applicable. 
XXXX. A thorough investigation into the accuracy of all reported details associated with this account. 

Additionally, I am requesting that any unverifiable or inaccurate information be deleted from my credit report, as required by 15 U.S.C. 1681i ( a ) ( 5 ).

Please be advised that I will be maintaining a record of this dispute for future reference and potential legal action if compliance is not met. I expect to receive a response within the 30-day time frame mandated by law.

Thank you for your immediate attention to this matter. Please send written confirmation of the results of your investigation and any updates made to my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation