Consumer complaint received 2024-08-27 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
On XX/XX/XXXX, Synchrony approved an Amazon credit card for me in the amount of {$3900.00}. On XX/XX/XXXX, Synchrony lowered the Amazon card credit line to the balance amount. This action, Increased my credit utilization to 99.9 %. 
On XX/XX/XXXX, Synchrony approved an American Signature credit card for me in the amount of {$9000.00}. On XX/XX/XXXX, Synchrony lowered the American Signature credit line to the balance amount. This action, Increase my utilization to 99.89 %. As of note, I opened a Lowes Pro Adv business credit card account, using my personal guaranteed, the account was open XX/XX/XXXX. On XX/XX/XXXX, Synchrony reduced the credit line to the balance amount, after I removed the card from auto pay, Synchrony closed the Lowe 's account all together. As of note, I also have a Care Credit Card account and Belk Credit Card account, both of which are serviced by Synchrony, both currently remain unchanged at the moment. My credit XXXX scores with each credit bureau has decreased over XXXX +points since Synchrony increased my Utilization, this is a result of Synchrony lowering the credit line of multiple credit cards they service for different store accounts to the balance amounts. I have not been late on any credit card payments. All my credit card accounts are on auto pay except Lowes, which again is my business credit, personally guaranteed. At every billing statement, Synchrony obtained a copy of my credit file, performing a soft inquiry every month, then they lower my credit line or closed my account. Synchrony increased my credit utilization, as a result, it has put me as a business owner at great risk, by lowering my fico score, it makes an appearance to a creditor who access my credit, appear as if I have maxed all my lines of credit, thus putting me in high risk level to any creditor, this has damaged my ability to operate and perform freely both personally and my business, who personally I am required to provide, this type of action ( business practice ) by Synchrony, offers a very high risk assessment to my ability to borrow or request an extension of credit and anyone else as far as this is concerned. On XX/XX/XXXX, I wrote a letter to Synchrony CEO XXXX XXXX explaining to him and his office, what transpired with their servicing multiple credit cards from different store accounts, I provided to him copies of my income revenues and professional licensures, copies of the approval of credit and within months of the approvals, accounts on auto payments, but their actions taken and their business practices of micromanaging my credit by pulling soft inquiries every month, the decrease of credit lines to balances on multiple accounts, had creating an issue for me both personally and professionally. I have no late payments, period. My written request to him were for him to have his credit team review and return the multiple credit card accounts back to the original credit line approvals, as they had no standings or justification or reasons to lower the credit card lines of credit to the account balances, other than they are invading my privacy every month by obtaining a soft credit pull on my credit file. He response to my written request to return the accounts to the original approval line of credit, he apparently sent my request to the credit team to pull another credit file from XXXX and sent me a digital letter saying the accounts will remain unchanged due the findings on the credit report file. Of course my score has decreased, as you yourself as the servicer of multiple credit card accounts, have lowered and damaged my credit score and reputation by increasing my credit utilization on multiple accounts. They are now reporting these credit card accounts at almost 100 % each, prior to Synchrony lowering the multiple credit card lines to balances, my credit utilization was at 39 %. This is a practice that the public must be made aware of. If I had known this was Synchrony business practice, I would never applied for credit or accepted the invitation to apply for credit where Synchrony is the servicer. No one would volunteer to have a servicer offer them credit, then Synchrony in-turn lower the credit lines within 6 months of the original approval thus lowering the credit score and increasing the credit utilization placing me in great risk as a consumer when I have so much at stake, when the credit card accounts are paid as promised, and on an autopay. I as a consumer have been violated on so many levels. I had to file a complaint to your agency, to review, research, and make the public, store 's board members, and CEO of the multiple stores who are affecting the public financial status and standing, by allowing Synchrony to service their credit cards without knowing the terms of their credit policy ( business practices ). Synchrony, pulling my credit every month as a card holders and lowering credit lines to balances amount, without sufficient cause. This is reckless and damaging to any individual who needs and values their ability to borrower and maintain a good credit history. Please make sure this is corrected and customers are fully redeemed for damages for their financial pain, suffering, and reputational damage, this need and should be a requirement until everyone 's damages as a result of Synchrony actions ( business practices ) are fully restored. This is important to me and many others I am sure, I am not the only one this has happened too. Thank you in advance for your assistance and action to protect the consumer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation