Consumer complaint received 2026-05-07 00:00:00
Product: Debt or credit management — Credit repair services
Issue: Confusing or missing disclosures — 
Company: MoneyLion Inc.
State: CA

Complaint narrative:
On XX/XX/year> a charge of the amount of {$650.00} was taken out of my bank account that was linked to MoneyLion. On XX/XX/year> I received a email that is linked to my MoneyLion account saying that my account was closed due to insufficient payments, ,but as of today XXXX XXXX my account is not closed for MoneyLion Now MoneyLion XXXX saying that I owe them for an amount of {$490.00} unpaid since XXXX XXXX. This is false due to my bank statements and emails and my Credit report. I tried calling and talking to customer service for MoneyLion and talked to a XXXX Customer Care XXXX XXXX | XXXX help.moneylion.com for XXXX minutes trying to explain how do I owe something I already paid off in FULL. I have had different numbers call me from MoneyLion at XXXX XXXX XXXX on XXXX XXXX phone numbers from XXXX IL XXXX called me twice @ XXXX pm XXXX time after I tried to delete my account seeing I dont use MoneyLion and have unlinked them from my bank due to not needing their service anymore. Then I had another number call me that is not the customer service number again at XXXX from XXXX claiming to be a representative from MoneyLion. This number did not match the customer service XXXX hour number so XXXX confused on why theyre calling me based on my account. Money lion has locked. My account sent me emails with different amounts that dont make sense with my card number still linked to the MoneyLion after XXXX unlinked it when my payment was paid off. Still theyre trying to get into my account and take money that they dont need to take because I paid my loans in full. They wont send it to collections like I asked if I apparently didnt pay it. I walked through the steps to delete my account as told through MoneyLion to help delete my account and still MoneyLion keeps giving me excuses saying that I cant do that. Then XXXX of the representatives after sending me a thorough email stating that I still owe them confessed that my loans was paid in full. I believe this company is a fraud. Third-party company is selling my information. There was numerous phone numbers that I dont use that Ive never use linked to my account on my bank statements my main bank. I have been getting notifications through my bank stating to be careful and watch out for fraud so I believe this company is the fraud singing that they will not delete this account and drop access to my bank. I have shown bank statement documentations to prove that my loan was paid off and still they deny I need help immediately. They lock my account so that XXXX cant delete so they can keep making up charges that I dont owe them. My account is locked and they tell me to call the customer service number, but thats not the numbers thats been calling me telling me different amounts and add it to the money line account making up numbers that dont match my bank statements at all. I believe this is fraud and I need help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation