Consumer complaint received 2025-05-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: Netspend Corporation
State: NC

Complaint narrative:
Hi Skylight ONE - SkylightOne Support Team- I noticed several outrageous and irrelevant fees on my Skylight ONE - SkylightOne account that I would like to ask for a refund on. I have been a loyal customer of Skylight ONE - SkylightOne and hope to continue, but these fees are becoming really frustrating.... Especially when there are now so many fee-free banks and its been such a tough year!

Can I get a refund on the {$97.00} from my transactions below? 


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$3.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$3.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Decline Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$3.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$3.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$1.00} Debit : Money Transfer Service Fee - XX/XX/XXXX - {$3.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX  Pin Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : ATM Balance Inquiry Fee - Domestic - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : XXXX Signature Decline Fee - XX/XX/XXXX - {$1.00} Debit : ATM Withdrawal Fee - Domestic - XX/XX/XXXX - {$2.00} Debit : Inactivity Fee - XX/XX/XXXX - {$5.00} Debit : Inactivity Fee - XX/XX/XXXX - {$5.00} Thanks a ton, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation