Consumer complaint received 2024-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX TN XXXX XX/XX/XXXX SYNC CARE CREDIT C/O XXXX XXXX XXXX FL XXXX SUBJECT : NOTICE OF DISPUTE AND REQUEST FOR LATE PAYMENT REMOVAL Dear : SYNC CARE CREDIT, I trust this letter finds you well. I am writing to formally dispute the presence of a late payment reported by your organization on my credit report. I believe this late payment to be inaccurate and unjust, and I kindly request the removal in accordance with applicable laws and regulations. 

The late Payments in question are associated with the following account. 

Account Number : XXXX DATE : XX/XX/XXXX XXXX I wish to emphasize my commitment to fair and accurate credit reporting this late payment has had an significant impact on my credit worthiness and have caused me undue financial hardship and emotional distress, and inconveniently being reported when my lease is up therefore the search for a new home has become extremely difficult seeing that my score has fallen below the normal requirements and I'm on the brinks of being homeless. 

It is my understanding that your organization has a responsibility to report accurate information to the credit bureaus. Given My belief that this late payment is not reflective of my payment history. I hereby request its removal from my credit report. This request is made in accordance with the Fair Credit Reporting Act and related regulations. 

I also want to bring to your attention an important matter regarding our original agreement. The arbitration Clause within our agreement outlines a mechanism for dispute resolution that we both agreed upon. It is my sincere hope that we can resolve this matter amicably and avoid the necessity for arbitration, which could result in substantial fees for both parties. 

Therefore, I propose the following option of resolution.

Option 1 : 1 kindly request that your organization promptly remove the late payment from my credit report, thereby rectifying the inaccuracies ensuring my credit history is accurately represented.

Option 2 : Initiate Arbitration Should your organization prefer not to remove the late payment, I am prepared to initiate arbitration.

Proceedings as allowed by our agreement. This process may entail substantial costs and fees, including my filing fee, your filing Fee, arbitration initiation fee an arbitrator deposit, and any legal cost incurred during the arbitration process.

I firmly believe that an amicable resolution is in the best interests of both parties. How ever I am fully prepared to pursue arbitration should that be necessary to uphold my rights and ensure fair credit Reporting. 

Please respond to this notice within a reasonable time frame to confirm your willingness to remove this late payment. Or to express your intent to proceed with arbitration. Your prompt response is appreciated and will help facilitate a timely resolution to this matter. 

Thank you for your attention to this issue. I look forward to your response and the possibility of resolving this matter in a manner that ensures fair and accurate credit reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation