Consumer complaint received 2023-09-22 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: ProCollect, Inc.
State: FL

Complaint narrative:
Correspondence over the phone with this horrible company XX/XX/XXXX I spoke with an agent at your office, and this is the receipt. This account was paid, removed and done in XXXX. EVERYONE has had this receipt and information for 2 years including the credit bureaus and the apartment complex.This is beyond inconvenient, YOU HAVE REPORTED THIS TO THE BUREAUS EVERY MONTH. I received a letter that my identity has been compromised and it happened at the same time you reported this account. If this is not removed from the credit bureaus within this week, I WILL BE REPORTING YOU TO THE BBB AND WILL REACH OUT TO LAWYER TO FILE A LAWSUIT AGAINST YOU FOR IDENTITY THEFT, FRAUD AND ILLEGALLY ACCESSING MY CREDIT. 



XX/XX/XXXX This Account was paid, closed, removed, in XXXX. The last 8 months or so pro collect has been reporting this account as new and every month has sent it to the bureaus. My credit scored has been demolished because of this and because its an apartment its showing on any housing that I apply for. I received a letter saying that a company has illegally obtained my information and has my information. I have called multiple time. Filed a dispute for this same account 3 times and instead of fixing this issue they keep saying that this is valid. I have spoke with them and the feedback I am receiving is more concerned with me paying another {$3000.00} instead of fixing there mistake XX/XX/XXXX They have done nothing, other than report another month of collection on this. It is still damaging my credit and it's still reporting the same. They have still refused to remove this account and they have all the proof this account was paid years ago!!!!

I called multiple times to speak with a manager and was refused that by your employee XXXX and a few others. They have the proof it's been paid, they have the receipt. They are able to contact XXXX XXXX and XXXX data. The same way they are still updating to my equifax, XXXX and experian as a collection is the same way they should go ahead and remove it. 

XX/XX/XXXX In XXXX XXXX This company reported a {$2800.00} from Village Springs XXXX XXXX that was paid to Village Spring ( XXXX XXXX ) years ago, to all XXXX credit bureaus. I received a letter from a company called XXXX shortly after letting me know that my social security number and date of birth was breached. I disputed this debt with the bureaus and instead of removing the debt PRO COLLECT put into Collections and has been reporting it as valid every month since then. My credit score has been demolished since then. I was looking to purchase a home and have now had to put that off because of them. I have called multiple times and have been given the run around. I emailed the receipt to them and still they refuse to remove my information from there system and remove this from my credit. I was spoken to very rudely by one of there agents by the name of XXXX. I have faxed, emailed and mailed the receipt to the bureaus and still this company is falsely using my information. I called XXXX XXXX data and they are saying there is nothing they can do because this was paid and I don't owe them. I am at my wits end with PRO COLLECT. I don't understand how they have my information. I don't understand how if this has been paid, do you have it. PRO COLLECT ILLEGALLY TOOK MY INFORMATION, ON A DEBT THAT WAS PAID YEARS AGO AND REPORTED IT AS THERE OWN AND THIS HAS BEEN A NIGHTMARE. I need for them to fix my credit back to where it was in XX/XX/XXXX before they illegally stole my information. 

XX/XX/XXXX I reached out to XXXX again XX/XX/XXXX @ XXXX because they have not removed their illegally obtained account from my credit report. It is in writing that it would be updated within 30 days which is XX/XX/XXXX. I asked to speak with a XXXX XXXX ( case XXXX ) which is not a real person that I could speak XXXX response I was given was a very rude and disrespectful women on the other end of the phone. She did not assist me in no way what so ever. When I tried to explain to her that I had given them the 30 days she told me that I was lying. Finally another person by the name of XXXX got on the phone and told me that I have to email them. This is the worst company that could have existed. Not only do they illegally obtained your information, falsely report it to the bureaus. Disrespect you. They also try there best to ruin you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation