Consumer complaint received 2025-10-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: NM

Complaint narrative:
b"On about  XXXX XXXX Tuesday XXXX  I went to check  on my wells fargo bank online account and logged in  immediately I noticed large amounts of money being  moved from my checking and savings account, XXXX and about XXXX out of my active cash credit account which should of been  closed not to be used for purchases i was only paying this credit  card off at a balance owed of about  XXXX XXXX. Immediately after being  shocked I called  wells fargo  bank  and  reported  all the theft going on with  my wells fargo bank accounts, in which I have been client of for approximately 25 years,  I spoke to a customer service representative and they said they would  make a  report to the claims,fraud department, also they locked,and shut the accounts down they said we would have to create  a new account etc, I also made an appointment to speak with a manager the following day or so for XXXX with a bank representative XXXX XXXX XXXX, however she was not there for the  day of appointment so I spoke with a representative XXXX XXXX XXXX, and we went over the hacking incident, she told me there would  be some kind of looking into of my case and it would take possibly 10 days , i asked her if they would make a report with the FBI etc she said yeah, OK so I left waiting for a report on The case and I got a letter of denial dated XXXX  two days after report  saying like it was my fault, any how I called  them and advised them I have never given my passwords out to anyone, and the transactions were never ever authorized  be me, and I asked them to provide me a formal writing report and findings, the male representative said okay it may take  up to 30 days, so that's where we left it , i also made a report with local law enforcement XXXX  County sheriff department with officer XXXX  \nCase#XXXX and made an online report with the FBI ,I'M waiting for a report etc.The business entity that the fraud hacker is using XXXX  is XXXX XXXX XXXX XXXX XXXX XXXX\nThey are online in XXXX  search, i talked with a manager there XXXX  XXXX  I believe is her last name I asked her if she knew a hacker was using their business name etc ,she said she was aware of it and I was not the first victim to call the business about it, so I take it a number of people have been hacked with this business name. at this time I'm waiting for this case to be resolved and my unauthorized funds to be paid  back into my bank accounts, it is Wells Fargo bank located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX accounts affected are ending with XXXX thank you for any help in this case. \XXXX  XXXX, phone  cell # XXXX, home # XXXXnEmail XXXXXXXXXXXXBy the way I have never ever moved any large amounts of money with  online accounts , and my history with the  bank will show  it, at this time I don't believe wells fargo bank did a investigation on my behalf per Regulation  E rules on electronic fund transfer act. (EFTA) The bank is supposed to do a reasonable investigation, and I don't believe  they could  in two days, i have been doing research about wells fargo bank accounts being hacked and it's coming out that, there are a number of people like me XXXX, XXXX, people getting our bank accounts hacked and large amounts of money being  lost, when we did not authorize the money pay outs to companies we have never done business with and never even heard of them till now. Thank you for your help, that was all the money I had in the world I'm XXXX  and retired due to XXXX XXXX  etc"

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief