Consumer complaint received 2024-05-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
I have a checking and savings account with Citibank. 
I applied a loan on line at XXXX XXXX I got approved for {$2.00} XXXX loan and they send me all the paperwork showing I got approved. They have all my information because Im applying for a loan. So they send me back the approval paper. Then as soon as I received the approval through email. Representative called me and told me about the approval. He told me that they need to do a small deposit on my account. They know all my account number because when you applied for a loan you have to tell them your banking institution. So they did a mobile deposit on my account. I check my bank account and I was surprised they deposited 2x, a mobile deposit of {$750.00} and {$750.00}. They said thats how they do loans to check my bank. That deposit was made On XX/XX/2024. Totaling {$1500.00}. Also they told me they will deposit the rest the next day .The representative said {$500.00} will be deposited soon. I was so excited because I really need the loan. The loan company called me back and told me to purchase gift cards thats the way they do the loans and send it to them and I did. Then they called me back and told me to send back the XXXX mobile check deposit they did through bitcoins. I did all of it so that I can get the full {$2.00} XXXX loan that was approved. The next day Im waiting for the funds and tried to check my loan funds if it got deposited. I was surprised but cant log in on my Citibank account and its blocked. I went to the bank and asked them why my account was blocked. They told me they will closed my account soon. I told them that looks like I got scammed by XXXX XXXX and bank knew it. I tried to call Citibank and they told me its under investigation. I have my direct deposit with Citibank every month, my pension goes to that bank. Even my direct deposit I didnt get it until now. I have to borrow money to pay my rent because theyre holding my money until now. They are billing me for {$1500.00} because of the SCAM XXXX XXXX did to me. I just realized that I got scammed by these bad people. I told Citibank since they are holding my direct deposit they can get that money from my account and send me the rest even I got scammed. Im still waiting for the rest of my money from Citibank. I was really scammed by XXXX XXXX XXXX XXXX. 
Consumer beware about this loan company. Be careful applying for a loan on line and giving all your information. I dont think they should closed my account and Citibank should protect the consumer against fraudulent deposits. Where is Account Security. Bank shouldnt discriminate against low income people and elderly. They should protect us. I didnt do any of those mobile deposit and its not my real signature, But still Im willing to pay for it, they got my direct deposit. Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief