Consumer complaint received 2025-12-15 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: MI

Complaint narrative:
This is additional information to a case with Coinbase that is open XXXX I was scammed by a XXXX called XXXX XXXX XXXX XXXX XXXX I made a police report with XXXX Michigan Police Department claim XXXX. Out of Coinbase XXXX was stolen from me on XX/XX/year>. Coinbase said we will do an investigation. If you are a victim of a fraud, we will possibly give you XXXX USD. Coinbase gave me 2 dcouments saying, we are sorry you were involved with a scam. Coinbase give me XXXX credit. That is not XXXX. I am short XXXX. On XX/XX/year>, I gave Coinbase my XXXX information and debit card information. Coinbase put XXXX credit into my XXXX XXXX called XXXX XXXX XXXX XXXX in XXXX, Michigan. I saw on XXXX/XXXX/205 there was in my XXXX account an unauthorized automatic payment with Coinbase set up on XX/XX/year>. The day I gave Coinbase my XXXX information. I called XXXX and said do not give any funds to Coinbase this is a scam. I called Coinbase on XX/XX/year>. I said 2 things A. Coinbase said if I was a victim of fraud with XXXX XXXX XXXX XXXX XXXX. I would get XXXX credit. I got XXXX credit. Can I still get a credit of XXXX. A lady rep from Coinbase said, we will invesstigate. It possible you get a credit of XXXX. I said I gave my XXXX address to Coinbase on XX/XX/year>. That day someone set up an autmaic payment with Coinbase and XXXX that I did not set up. I said, you XXXX have someone working in Coinbase that might be involved in scamming. XXXX XXXX XXXX does not know my new XXXX address, but Coinbase does. The lady Coinbase rep said, we will investigate XXXX things. A. see if you can get a credit of XXXX B. See if someone in Coinbase set up wrongfully and automatic payment with Coinbase and XXXX. She gave me a claim number. I have 2 numbers with Coinbase A. XXXX B. XXXX. I am asking Coinbase credit me XXXX USD From : Coinbase Support XXXX Date : Mon, XX/XX/year> at XXXX Subject : [ Reply ] Case # XXXX To : XXXX XXXX Hi XXXX XXXX Were sorry to hear about your involvement with this scam. We advise ceasing further engagement with it and reporting it to local law enforcement agencies. 
Check these links : United States : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX : https : XXXX XXXX : XXXX XXXX XXXX To help protect the broader cryptocurrency community, we recommend reporting this or any other scam you may encounter to the platform where the scam was hosted. Additionally, if you discover an abusive website, you can report it to XXXX XXXX at this link XXXX XXXX XXXX XXXXXXXX All cryptocurrency transactions that are confirmed on the blockchain are irreversible. Coinbase has no information on ownership of external cryptocurrency addresses, and because this is an external process, there is no way for Coinbase to cancel, reverse, or recover these funds on your behalf. 
For future transactions, make sure that you trust the person you send cryptocurrency to and allow to access your computer. Coinbase support staff will never ask for remote access to your computer or ask for your security codes or passwords. For more information about spotting and avoiding cryptocurrency scams, we recommend reviewing the " Privacy and Security '' section of our Help Center : https : //help.coinbase.com/en/coinbase/privacy-and-security If you believe your Coinbase account is at risk, take immediate steps to secure your email, add 2-step verification to your email account, and change your email account password and your Coinbase account password. We strongly recommend that you require verification codes for every transaction and never share your security codes with any third party, including Coinbase Support. 
To learn more about securing your account, read this help article XXXX XXXX XXXX XXXXXXXX Thank you, Coinbase XXXX

Company response to consumer: Closed with monetary relief