Consumer complaint received 2024-07-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with fraud alerts or security freezes — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
This goes back to XX/XX/year>. Capital One bought out XXXX XXXX XXXX XXXX I had for XXXX. A XXXX and a XXXX XXXX. I got XXXX real bad, and a scammer got me on the phone at a bad time. Normally I would be smarter. I charged a {$500.00} XXXX gift card on my visa, and XXXX - {$500.00} gift cards on my XXXX XXXX. I had a XXXX credit card through XXXX bank that had a {$2000.00} limit with nothing on it. I contacted them, and was trying put XXXX on the XXXX and it wouldn't charge me interest XXXX mos. Meanwhile both of my Capital One cards & my XXXX checking/debit were hacked. So it held up my being able to get this done. I sent a letter saying I was delayed in making any sort of payment with no checks, and no cards that worked. Meanwhile I asked they block any charges. They said they did. then called me and said I had charged something at XXXX in the morning. I called and said it wasn't me. I asked why I would when it's blocked. It happened again. XXXX time I got a supervisor. XXXX go overseas. I have trouble hearing or understanding. She cancelled the cards and set up new ones. So that's 3 times blocked. I could still sign on, but she told me to shred that and set up a new email, and password. I contacted them twice about XXXX mens names being added to my account. From XXXX. I'm in XXXX single XXXX yrs. 
They charged a whole lot of XXXX XXXX after 3 times. I did none of them. Even after the cards were cancelled and they wouldn't give me the number. I skipped XXXX XXXX  payments and XXXX XXXX trying to straighten it out. Been paying ever since. At first I went into XXXX and used old cards to pay. About XXXX months it didn't work. So I had to start sending money orders. They won't let me sign on. They reverted everything back for XXXX of the men. They say they don't know who I am to give me a code or help me sign on. I sent them XXXX copies of drivers license front and back. They can't make out the picture. Post Office made second and he could make it out. I explained that they hadn't taken all the fraudulent charges off. They said they had taken off all they will. I've been paying {$350.00} a month, but recently sent a letter and cut it back to {$300.00} a month, because of XXXX expenses. I'm still paying, but now they are sueing me. I don't even know the account numbers. I don't get a bill, just something stating they received payment. They tell me to call, but I told them it's no good to call, they don't understand. I write, they don't understand. I am XXXX on XXXX XXXX  Had XXXX and XXXX for a year. Went to doctor ever XXXX weeks. On medication, doing treatments, shots, etc. Even had to go to XXXX XXXXXXXX XXXX for XXXX XXXX XXXX years. My XXXX  ruptured and I went around XXXX weeks like that. Almost died again. This is ridiculous. I should have been able to get this took care of over XXXX years ago. The guy with all the charging is in XXXX. I pay my bill in XXXX Like to know how they know who he is, but not me. I'm still at same address. There was {$100.00} charge to XXXX XXXX XXXX. I told them I have XXXX, no XXXX XXXX XXXX. My flip phone is XXXX XXXX. I have no XXXX XXXX XXXX. They said they have taken off all they will.That 's not right.

Company response to consumer: Closed with monetary relief