Consumer complaint received 2025-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Hello I '' m hoping that I can get this resolve. Most of the option is now quite what is going on. I had a business account with Bank of America and for the last XXXX years. I've been going to my local bank in XXXX on XXXX XXXX XXXX XXXX, Florida to find out what happened to my money that was supposed to be deposited in my account from the Treasury department IRS i was told several times from the bank manager that she couldn't access my account and that I should contact the IRS they do not have the funds. Meanwhile, she finally gave me my account.Information print out after me, going in there several times in the last XXXX years. XX/XX/XXXX i then discovered that my money was deposited on XX/XX/XXXX i also came across several transactions. That was not authorized,. I was not having any access to the account in the last 2 years. I also found out from a representative on XX/XX/XXXX that they closed the account last year, XXXX, XXXX without my knowledge i was in another state, and when I came back in XXXX had went to the bank and gave them my address where I was previously living. And told that that I was back. I made several claims through the XXXX XXXX XXXX office with XXXX and found out on XX/XX/XXXX it was sent to the wrong department.And only XXXX was received for att XXXX for XX/XX/XXXX. My main complaint is that prior to this, I brought all the paper work to file my claim into this office at the bank had them faxed it. And then waited an additional XXXX minutes to confirm it was received. Call the back XXXX XXXX later. And it wasn't received, then it was supposedly emailed. When I return back to the same location an associate, which is XXXX then they told me XX/XX/XXXX only XXXX was received not to mention at the XXXX location. The bank manager lied to me several times which could have avoided all of this transactions from being drafted out of my account without my consent. If she would've just gave me the paperwork initially, and that I would have not been spending time sending letters to the IRS when influence. In fact, I have letters state in that the bank is responsible for my funds and they're the ones that receive. I don't think due to the fact that I'm the one that gave them the account number. This has been very stressful now it's XXXX  months and I have not received my money. The first claim was received XXXX XXXX they're also telling me that since it's passed XXXX  months majority of the transactions, I will not be getting my money, and this was from the IRS its XXXX that's owed to me and now I have to do the claim. All over again, this has been very frustrating while I've been patient the last XXXX yrs. this claim was initially done XXXX months ago.. I'm very fustrated by the members of the bank not doing their job I am a humanitarian, and this money is to use to help other people as well as an emergency from my children

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation