Consumer complaint received 2017-06-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Flagstar Bank, National Association
State: CA

Complaint narrative:
My complaint is  with NYCB.Com aka    XXXX   XXXX   XXXX    aka  New York Community Bank.   This is the MOST ABUSIVE, DECEPTIVE, WORST online bank.   The problems include, but are NOT limited to the following   : 1 ). The bank FALSELY advertised 1.14 % interest on money market accounts.
2 ). The bank FALSELY advertised an " easy application process. '' 3 ). The bank used deceptive advertising and bail and switch tactics to lure prospective customers.
4 ). Once the application Process begins, it is extremely lengthy, difficult, and demands days and days of sending in more and more proof of identification via regular physical mail, which is dangerous to the consumer, and many other documents for the approval process.
5 ). Once the consumer is approved and deposits money, the bank REFUSES TO ACTUALLY GIVE THE FULL 1.14 % ADVERTISED AND FALSELY " PROMISED '' INTEREST.
External transfers take FAR longer than seven busine  ss days and cause problems with money reaching its destination promptly and thus causes residual trouble with other situations for the consumer.    6 ). Online bill pay is an exercize in futility,  as any customer with  XXXX  separate accounts and who correctly specifies and signs up  for Bill Pay of specific bills to COME FROM  ONE  SPECIFIC ACCOUNT, WILL SUFFER THE CONSEQUENCES OF INCOMPETENT STAFF AND  TRULY  XXXX  BANKING SYSTEM THAT WILL, AT ITS OWN DESIRES, PAY THE BILL FROM THE OTHER ACCOUNT AND CAUSE MANY PROBLEMS BY TAKING MONEY FROM THE OTHER UNAUTHORIZED ACCOUNT ( INSTEAD OF THE SPECIFIED ACCOUNT ) TO PAY THAT BILL ( THUS CAUSING THAT ACCOUNT TO RUN LOWER THAN EXPECTED ON FUNDS AND CAUSE YET MORE PRO BLEMS ) 7 ).  For the consumer who has erroneously trusted the advertisement and FALSE " promises '' of this bank and thus fallen victim, with this troublesome bank and its incompetent, dishonest employees and management staff, any of the above problems that the customer DARES to question ( WHICH MUST ONLY BE QUESTIONED VIA THE MESSAGING SYSTEM, AS THE STAFF ARE TOO INCOMPETENT AND DISHONEST TO REPLY VIA PHONE CALL ), THAT UNFORTUNATE CONSUMER WILL THEN BE OUSTED FROM THE BANK, WITHOUT WARNING, AND BE SUBJECTED TO HAVING HER MONEY HELP  HOSTAGE, A ND MEANWHILE BE DENIED ALL ACCESS TO HER ACCOUNTS, AND THEN BE FORCED TO WAIT FOR A SO-CALLED CHECK VIA OLD FASHIONED PHYSICAL MAIL!  <P/> All of this happened to me.  <P/> I dared to question these repeated problems that this corrupt bank caused me.   Then, just this morning, without warning, I received a telephonic message form "  XXXX  ''  ( st aff refuse to disclose their last names due to the nature of their corrupt tactics against customers ) that my accounts had been shut down, closed, and that this bank had ended its " relationship '' with me.   I was denied access to my accounts and my money had been virtually stolen from me, held  hostage,  and I was told to go  XXXX  myself -- ALL WITHOUT A SHRED OF EXPLANATION.   When I called her back, she refused to give me any reason.  <P/> My   XXXX   XXXX    aka New York Community Bank aka NYCB.COM and its s taf,, including but not limited to  XXXX   XXXX  and  XXXX  and the others, is the MOST CROOKED, DECEPTIVE, REPULSIVE bank to ever do any business with and fall victim to for any reason.   Do NOT ever do ANY business, for ANY reason, with  this bank.HIS B ANK FINDS VICTIMS, NOT CUSTOMERS.   Today, there are so many more and more credit unions and other online banks that are honest and hard-working and willing to treat customers at least decently.   Go to any other banks, BUT STAY AWAY FROM THIS CROOKED INSTITUTION.   NOTE THAT THIS BANK HAS NOTHING BUT NEGATIVE REVEIWS AND COMPLAINTS FROM EVERYONE, ALL OVER THE INTERNET.

Company response to consumer: Closed with explanation