Consumer complaint received 2025-07-20 00:00:00
Product: Credit card — Store credit card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: NC

Complaint narrative:
On or about XX/XX/XXXX, the XXXX XXXX XXXX XXXX XXXX, a private XXXX XXXX XXXX, lawfully and in good faith began attempts to settle an alleged outstanding commercial credit card obligation ending in XXXX with Synchrony Financial, doing business as Synchrony Bank, through lawful negotiable tender and a private administrative process. Furthermore, we initiated efforts to resolve this matter in XXXX, and it is essential to emphasize that weve made multiple attempts to reach a mutually amicable resolution. However, despite all of the trust 's efforts : Synchrony Bank and its agents have failed to respond and remain unresponsive, refusing to accept any form of closure regarding this alleged debt. 

Their continued silence and unwillingness to provide proof of validity, specifically by failing to produce a copy of the XXXX forms to the trust, raises significant concerns. It appears they are determined to keep the alleged ledger entry unresolved for their own ongoing banking interests. 

This behavior is, in fact, unacceptable, and THE TRUST HAS BEEN HARMED substantially and irreparably, which has affected the time, labor, and creditworthiness of the trust. And it is for these reasons that the trust seeks relief. 

These efforts were further culminated on XX/XX/XXXX, when the Trust issued again, full and final lawful settlement in the form of XXXX XXXX XXXX XXXX XXXXXXXX, executed under authority of [ 31 U.S.C. 5118 ( d ) ( 2 ) ] and delivered pursuant to [ U.C.C. 3 311 ] ( Accord and Satisfaction ), submitted as a complete discharge of the claimed account, with the full faith and credit of the united States.

The Trust transmitted this instrument with solemn and lawful intent, and Synchrony Bank received it without issuing any rebuttal, affidavit of dishonor, or lawful justification. 

In fact, on XX/XX/XXXX, Synchrony Bank formally acknowledged receipt of the Trusts inquiry and confirmed that an investigation had begun. No lawful rebuttal or response followed. This acknowledgment proves they received and reviewed the Trusts presentment, thereby satisfying all requirements for notice under [ U.C.C. 1 202 ( b ) ]. Synchronys decision to remain silent beyond this point constituted commercial dishonor and fiduciary breach by deliberate evasion. 

Alongside the payment, the XXXX submitted a formal XXXX and XXXX Notice, clearly instructing that no further interest, penalties, or fees were to be accrued upon the account going forward, and also asked that their POA be removed in the exact correspondence. XXXX XXXX was delivered under binding authority and constituted a lawful commercial amendment under [ XXXX. XXXX XXXX ] ( Reservation of Rights ) and [ Restatement ( Second ) of Contracts XXXX ] ( XXXX ), thereby forming a new obligation under seal and in equity. 

Rather than respond in law or issue a counteroffer, Synchrony Bank chose silence, thereby binding itself under [ U.C.C. 1 202 ( b ) ] ( Notice and Knowledge ), and the long-standing Maxim of Law : Silence is acquiescence where there is a duty to speak. In commerce and in conscience, such silence is confession. He who fails to rebut consents, and that which is unrebutted stands as truth in commerce.

Synchrony Bank 's silence is not incidental ; it is a strategic move. Synchrony Bank has positioned itself to benefit from unresolved commercial claims while avoiding lawful accountability. In doing so, it has crossed the threshold into fiduciary breach and dishonor by silence.

Without notice or lawful cause, Synchrony Bank then closed the Trusts commercial credit account, unlawfully stripping the Trust of access to its revolving credit and blocking further commercial use of the Trust 's commercial account. Moreover, despite confirming the account was closed, Synchrony Bank has continued sending collection notices and account statements demanding payment to the trust.

This dual conduct, declaring closure while simultaneously attempting to collect, constitutes deceptive commercial practice, fraudulent inducement, and ongoing bad faith presentment.

Despite this closure, Synchrony Banks continued to apply interest and fees to the now lifeless account, in violation of the Trusts novation and without any authority in equity or contract. This action was done in silence, in bad faith, and in breach of sacred obligation a trespass upon the trust res and a defiance of the law merchant. 
As of the statement dated XX/XX/XXXX, Synchrony had charged {$41.00} in fees and {$100.00} in interest, compounding the balance to {$4700.00} all after the XXXX had been cut off from access. This amounts to forced financing, commercial coercion, and fiduciary breach, violating [ U.C.C. 3 502 ] ( Dishonor by Non-Acceptance ), [ 15 U.S.C. 1692e ] ( false or misleading representations ), and [ 15 U.S.C. 45 ( a ) ] ( deceptive business practices ). Synchrony acted with unclean hands, and in doing so, violated the maxim : One who seeks equity must do equity.

The Trust further alleges, on information and belief, that Synchrony may have securitized, insured, or monetized the account in secret, without notice, consent, or disclosure, resulting in unjust enrichment and potential double recovery. In the absence of a rebuttal, the XXXX asserts standing under estoppel and equity. This conduct amounts to conversion, breach of trust, and possible criminal fraud under [ XXXX XXXX. XXXX ] ( Mail XXXX ), [ XXXX XXXX. XXXX ] ( XXXX XXXX ), and stands in direct violation of [ XXXX XXXX XXXX XXXX ( XXXX ) ], which prohibits private banks from rejecting lawful money or demanding Federal Reserve tender in satisfaction of debt. 

Synchrony Banks silence in response to repeated lawful presentment, coupled with its refusal to produce evidence such as the XXXX, constitutes a constructive confession. A fiduciary that refuses to speak in equity when lawfully bound to do so forfeits its standing. Synchrony has never rebutted the Trusts administrative position, nor has it issued any lawful defense. Its silence, coupled with the unlawful closure and continued interest accrual, reveals a pattern of intentional dishonor, commercial breach, and fiduciary dereliction, enforceable under [ U.C.C. 1 103 ], [ Restatement ( Third ) of Trusts 78 ], and the Federal Common Law of Equity. Let that which is done in equity be judged in equity.

It is further noted that Synchrony Banks pattern of misconduct extends across multiple accounts under its administration, including a My Lowes Rewards Credit Card serviced by Synchrony Bank. Despite the ongoing administrative dispute regarding one account, Synchrony initiated new collection actions under a separate account ( ending in XXXX ) by letter dated XX/XX/XXXX. These actions confirm a willful pattern of debt collection during periods of dispute and silence, reinforcing the Trusts assertion of systemic dishonor. 

Having remained unrebutted, this cause now vests as a matter of commercial and equitable judgment, entered by silence and confirmed in the administrative record. 
________________________________________ Notice to Respond : Synchrony Financial is hereby afforded one final opportunity to rebut the facts stated herein. Ten ( 10 ) calendar days from the date of this presentment shall be deemed sufficient time to issue any verified response or sworn affidavit in law or fact. Said response must be made under penalty of perjury, or it shall be deemed a knowing default, a final admission by silence, and a binding confession in commerce. That which is not rebutted becomes truth. That which is not challenged becomes judgment. 

________________________________________ Respectfully submitted on behalf of : XXXX XXXX XXXX XXXX XXXX. 
By : XXXX XXXX, XXXX, Attorney in Fact XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NC XXXX XXXX Email : XXXX All rights reserved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation