Consumer complaint received 2020-09-25 00:00:00
Product: Debt collection — Payday loan debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Populus Financial Group, Inc. (F/K/A Ace Cash Express)
State: TX

Complaint narrative:
These are the emails I continue to receive even after I've repeatedly asked them to stop contacting me. 


Case File No : XXXX Balance Amount : {$970.00} Creditor : XXXX XXXX XXXX Case File Transferred to ACE : - XX/XX/2020 Dear Customer, Having checked your Social Security Number through our National Checking Database System, and finding out that you have been never charged for a fraud activity, ACS has decided to give you a chance to take care of this issue outside of the Court without you having a report on your Credit History and SSN. In order to avoid a lawsuit of {$2800.00} against you, we request you to kindly pay the Court Restitution Amount which is {$970.00}. If you settle this matter today, you may be entitled to get some percentage of deduction on the restitution amount. You will have to send us a promissory note in order to hold your case file from being sent to the court house. On a case to case basis, you may be given the solution to pay 45-55 % of the pending amount in the same month & a 30 days extension to settle the rest of the settlement amount as mutually agreed. 


As we were unable to reach you so we are sending you this final notification through email. This legal matter will require your cooperation, so kindly get in touch with the department to make a payment and freeze down this case. 

As you are a defaulter on this credit, the following counts are likely to be represented against you at local County Courthouse : ( 1 ) VIOLATION OF FEDERAL BANKING REGULATION ( 2 )  COLLATERAL CHECK FRAUD ( 3 ) THEFT BY DECEPTION If you are under any state probation or payroll we need you to inform your reporting officer or manager about what you have done in the past and what would be the consequences once the case has been downloaded and executed in your name. If we do not hear from you within 48 hours of the date on this letter, we will be compelled to seek legal representation .We reserve the right to begin litigation for intent to commit wire fraud under the pretense of refusing to repay a debt committed to, by use of the internet and your SSN. In addition we reserve the right to seek recovery for the balance due, as well as legal fees and any court cost incurred. 

Dear debtor, as we were investigating your profile credit bureau & social security administration we need some right answers from your side. Also we would like to know when you can pay the requested {$970.00} to settle this case. 

The Factual Basis for the complaints are as follows : You accepted to return the funds from this aforementioned pending loan. 

And as per the agreement the funds have yet to be returned and the collateral has proven to be null that is to say of no value. 

At present, ACS INC is seeking either of the following remedies : - All funds to be returned as per terms of initial contract. 

Dear debtor, as we were investigating your profile credit bureau & social security administration we  need some right answers from your side. Also we would like to know when you can pay the requested {$970.00} to settle this case. 

Kindly let us know are you willing to resolve this matter out of the court house or we should proceed further with the legal charges against you. Once this case will be downloaded against you then we wont be able to help you out. 

Yours sincerely Collections & Legal Department ACE INC

Company response to consumer: Closed with explanation