Consumer complaint received 2024-05-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CRED Technologies dba cred.ai
State: FL

Complaint narrative:
Formal Complaint Regarding Cred.ai 's Violation of Consumer Protection Regulations Dear Sir/Madam, I am writing to formally file a complaint against Cred.ai for their egregious mishandling of a dispute concerning unauthorized transactions on my credit card account. The transactions in question transpired in XXXX, Florida, notwithstanding my registered residential address in XXXX, XXXX XXXX, Florida. 

On XX/XX/year>, at XXXX XXXX XXXX, I received correspondence from XXXX ( cred.ai ), notifying me of the denial of my dispute based on their purported investigation, which purportedly unearthed evidence positing the transactions in question as authorized by myself. However, it is abundantly clear that Cred.ai has egregiously contravened consumer protection statutes through their facile dismissal of my claim without

adequate due diligence or substantiating evidence. 1. Deficiency of Substantiating Evidence : Cred.ai 's ostensibly conclusive evidence offered in refutation of my dispute consisted solely of declarative assertions devoid of tangible corroboration such as visual documentation, authenticated witness testimonies, or irrefragable transactional records. This paucity of
probative evidence casts profound aspersions upon the veracity and validity of their findings. 

2. Geographic Discrepancy : The subject transactions transpired in XXXX, Florida, a locale extrinsic to my residential abode. Cred.ai flagrantly neglected to duly consider this material geographic incongruity in their investigative purview, evincing a manifest dereliction of their fiduciary obligations. 

3. Negligent Authentication Practices : Cred.ai propounded login activity to my account as evidentiary substantiation of purported authorization. However, the mere occurrence of login engagements does not axiomatically infer authorization of the specific transactions under contestation, particularly in light of plausible scenarios implicating identity theft or unauthorized access to my account.

In light of the foregoing, it is manifestly apparent that Cred.ai has transgressed statutory imperatives delineated within the purview of the Consumer Financial Protection Act ( CFPA ), specifically Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act, Section 1031 ( 12 U.S. Code 5531 ), which proscribes unfair, deceptive, or abusive acts or practices ( UDAAPs ) in consumer financial products or services. Furthermore, Cred.ai 's actions contravene the Fair Credit Billing Act ( FCBA ), particularly Title 15 U.S. Code 1666, which mandates the procedural obligations and rights pertinent to billing error disputes.

Enclosed herewith are pertinent evidentiary exhibits inclusive of correspondences with Cred.ai and documentation elucidating the contested transactions, for your judicious appraisal and discernment.

Thank you for your expeditious attention to this grave matter and eagerly await your substantive response. 

Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation