Consumer complaint received 2024-05-29 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
on XX/XX/XXXX a man who identified himself as XXXX with Chase Fraud department called and said someone at the branch I use was drawing funds from account holders and I was the 20th person to be " red flagged '' for safeguarding my money - he directed me to transfer out {$25000.00} to another account with XXXX XXXX  that he had set up and told me I could withdraw money after a couple of days and deposit wherever I wanted ( back with Chase or any other bank. He said this was to keep Chase branch employee from withdrawing my funds themself - he also said that they were still trying to identify the guilty Chase Bank employee so I should not divulge this info when requesting transfer of money to XXXX XXXX New account number was given as XXXX with name XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX. 
I went to Chase branch on XXXX XXXX and XXXX XXXX and made wire transfer with XXXX XXXX assisting from my Chase Sapphire account. On the evening of XX/XX/XXXX I started rethinking and becoming concerned and on XX/XX/XXXX went back to talk with XXXX XXXX and request wire recall. She agreed it sounded like a scam and called XXXX XXXX  for cancellation of wire transfer request. XXXX XXXX told her they would need letter of Indemnity from Chase and XXXX XXXX called their wire transfer department to alert of scam and request recall of wire transfer with Letter of Indemnity to XXXX XXXX. XXXX XXXX suggested I call XXXX XXXX myself as well which I did and let them know I was victim of scam ; however they would not assist as I was not one of their account holders. I went back in to XXXX XXXX to let her know and she said Chase would be sending me form by mail to sign and would issue new cards. She also said I should bring the signed form into her as soon as possible after receipt. The new cards arrived with new account number but no form for signature. I called Chase bank on XX/XX/XXXX to follow-up and first talked with XXXX in Customer Claims who told me I needed to talk with Wire transfer and transferred me to XXXX. She said Case # had been set up and was XXXX but said I needed to be talking with Claims Dept regarding status. I called Claims department back and spoke with XXXX who found the case number but said no " claim number '' had been established and she could not process without a claim number. While on phone she did take a good deal of information and finally gave me a claim number of XXXX. I went back to Chase Branch in XXXX XXXX  XXXX XXXX and brought XXXX XXXX XXXX up-to-date on everything and asked for her assist. She did not feel she could do much so I asked for branch manager- he was out that day, but I went back the next morning and met with XXXX XXXX XXXX on ( XX/XX/XXXX ). He was not especially helpful but suggested I keep calling for updates. I have called the numbers provided to include XXXX which is wire recall/research and learned that the Letter of Indemnity was finally sent to XXXX XXXX on XX/XX/XXXX ( seven days after the first request was made ). He indicated it could take up to 45 days for me to hear response and may not be able to recoup the {$25000.00}. I believe Chase Banks delay in processing is an issue and contributed to scammer success. After numerous calls to Chase Bank ( including today ) I decided I should report to someone. I am hopeful you can assist. Chase employees keep saying they need to follow their processes, but it seems that process is to sit and wait to hear back from XXXX XXXX.

Company response to consumer: Closed with explanation