Consumer complaint received 2026-06-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Can't contact lender or servicer — 
Company: MoneySpot USA LLC DBA Sunshine Loans
State: TX

Complaint narrative:
on XX/XX/2026 I was short on money for bills due to currently loosing my employment. Had applied to different loan companies to see if I could get a loan for my bills. I entered my personal info on one main loans, and was directed to a loan company called sunshine loans that had extended an offer to me. Upon submitting more personal info on sunshine loan official site it stated that I had been approved for a {$2000.00} pay day loan. Excited that I was eligible for this loan due to not getting the amount that I needed from other loan companies, I excepted the term offers. Upon completion of signing the forms, I got a notification from my bank that a deposit had been made, in the amount of {$600.00}. Immediately the feeling of dread came upon me, {$600.00} was not going to help my current situation and was not the amount that this place said I was going to get. I signed into the sunshine loan portal and it says congratulations on your {$600.00} loan, and had a payoff amount of {$1400.00}, with {$290.00} set as my first payment for XX/XX/2026. I then looked at its cancellation policy for the state of TX and it stated that I had XXXX business days to cancel the loan without any interest or penalty for doing so. It stated that a form of cancellation at to my signed, then emailed or mailed to the companies contact info on the website. I printed out that form signed it and emailed to the companies email address it provided on the website XXXX on XX/XX/2026 same day the money was deposited into the account. I then submitted a request for someone to get in contact with me about canceling the loan, and made it clear that I was lied to about the loan and no longer wanted to die business with this company, demanding that the loan be cancelled and for them to take their {$600.00} back from my bank account. I sent multiple emails to them in regards to cancellation of the loan, all in which was done within a hr of funds being deposited into my account. I then called the only number that was given on their website XXXX only to be greeted my a XXXX XXXX XXXXXXXX. It asked why I was calling and I told it to cancel a loan I just received not even XXXX minutes ago. It then asked for my date of birth and last for of my ssn. Once I gave it that info it stated that I had a loan for {$600.00}, and that in the state of TX, I have XXXX business days to cancel the loan with interest or penalty. I said okay I want to cancel this loan due to being lied too about the amount that I was getting. It said it understood I was unhappy about being lied to about the amount and that all i needed to do was log on the website and just payback the {$600.00} that was deposited into my account and that would be it as long as I did it within the XXXX business days given. I then hung up with it and logged back on website and went to make a payment, now mind you the AI never said anything about the form of cancellation that needed to be filed out, but I had already did that so that was not a the top of my worries. On the payment tab it only gave me the option to pay {$1400.00} or to make a payment of {$290.00} which were supposed to taking from my bank account every XXXX weeks starting on XX/XX/2026. There was no option to change the payment amounts it was do XXXX or the other. So I called only number the have to contact them back and again had to deal with the AI XXXX. I told her that I tried to make payment of {$600.00} back but on the website it wouldnt let me change amount to {$600.00} it only gave me the option to pay {$1400.00} or to make the first installment payment. She then said you are correct the website wont let you change the amount, and that you have to speak with customer service agent in order for them to change the amount on the website to {$600.00} and complete out the cancellation. It said do you want me to transfer you over to a real agent to get this done, I stated yes, it then says unfortunately there is no one available to talk on Sundays, and that I would have to call back on regular business day to talk with live agent. I then hung up with it and sent another email about canceling the loan, because I wanted to be firm and clear that i wanted no parts of this loan and wanted it cancelled as soon as the funds hit my account. The next morning on XX/XX/2026 I called the number hoping I get a real person to get this loan dissolved of but no it was the XXXX XXXXXXXX again, gave it my d.o.b and last XXXX of XXXX and told it that I tried to cancel yesterday but you told me that there was no live real person to speak with and that I had to call back on regular business day to get a real person. It said yes you are correct you do have to be transferred to a live agent and that I had XXXX business days in my state of XXXX cancel the loan with out fees and penalties. I said transfer me, it then says please hold while I transfer you, it then says as if its speaking to a real agent, the reason for me being transferred and what I was wanting done, mind that I hear all of this while the line is ringing at the same time its saying these things. The line goes silent for a few seconds then a automated voice comes on and says please wait while the connect me to a live agent. This goes on for XXXX minutes then the phone just hangs up. I then call back and the same thing happens again and again and again. I was up since XXXX trying to get this cancelled but never allowed to talk with a live agent nor had anyone responded to any of the emails I sent. By this point XXXX getting frustrated and feeling like this was a bad decision on my end making things even worse for my life. I go and send more email with pictures of the cancellation form and that I wanted to cancel this loan immediately and I called the number more times in hopes their get a real person but never was able to do so. This is day XXXX of the XXXX business days I have to cancel this loan. Next day on XX/XX/2026 day XXXX, same thing again happens the entire day. Day XXXX was a repeat of the previous attempted days to cancel, and ever since I have not gotten reached out too, this company has a deceiving way of not allowing a person to cancel their loan like its stated in the agreement of doing so. I was not about to pay {$1400.00} dollars because I had 3 days to cancel the loan, with paying interest. And if getting hold of a real person was this hard I could only XXXX how hard it would be to get my money back for over paying. And if I did make a early payment by paying the {$290.00}, then I knew they would say I the accepted the loan because I made the first payment. I have called my bank and let them know what this company has done I did this on XX/XX/2026 same day they deposited the {$600.00}, my bank said they could not reverse the money that company had to do so on their end. But said if they take a payment after the XXXX business days, they will reverse that payment and remove them from being able to take money out of my account. This company has made matters worse for me, I really hate I gave them any of my information.

Company response to consumer: Closed with explanation