Consumer complaint received 2024-10-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX  XXXX, IA XXXX Dear Consumer Financial Protection Bureau, I, XXXX XXXX XXXX XXXX, am writing to request your assistance in resolving a dispute regarding a wire recall and account closure by Wells Fargo. Despite providing extensive documentation proving no fraud, the bank has refused to reconsider their decision, leaving me with no access to funds and significant business disruptions. 


Background : On XX/XX/year>, I received a wire transfer of {$8300.00} from a client ( sender ) via XXXX XXXX XXXX XXXX. The sender initiated the wire at a branch while I was on the phone. This payment represented a 25 % deposit for a project, as stipulated in our contract. 


Dispute : On XX/XX/year>, my card was declined, and I was informed that my funds were frozen due to a wire recall requested by the sender. Wells Fargo 's Loss Prevention Department claimed this was due to suspected fraud and stated that my account would be closed on XX/XX/XXXX. 


Documentation and Communication : I provided documentation to prove the legitimacy of the transaction, including : 1. Contract stipulating 25 % deposit ( {$8300.00} ) 2. Images of completed work 3. Emails detailing project termination due to sender 's unauthorized changes and refusal to return materials 4. Proof of sender 's attempt to pay through XXXX ( my processor ) before initiating wire transfer Escalation : I requested escalation, which was initially denied. However, with the help of a branch manager, I was eventually transferred to the XXXX XXXX. XXXX, the representative, acknowledged the likelihood of reversing the decision in my favor. 


Reversal Denial : On XX/XX/year>, XXXX informed me that Loss Prevention remained firm on their decision to close my account and recall the funds. Current Situation : I a
m currently in Mexico with no access to funds, and my business infrastructure has been severely impacted.

Request for Assistance : I respectfully request your intervention to : 1. Reverse the wire recall and restore my funds 2. Prevent account closure 3. Investigate potential irregularities in Wells Fargo 's handling of this matter Hard-Earned Money : I urge you to consider the unjust consequences of allowing Wells Fargo to take my hard-earned money. I have worked diligently to earn this income, and it is essential for my livelihood and business operations. 


Additional Context : - The sender tried to pay through XXXX, but it didn't work. 
- My assistant offered the sender to withdraw the recall in exchange for double the amount sent, but they didn't respond. 
- The sender 's actions, including offering money to my former employees and attempting to override my procedures, indicate potential fraud on their part. 


Account Information : - Account Holder : XXXX XXXX XXXX XXXX - Account Number : XXXX - Bank : Wells Fargo Legal Framework : I believe this situation violates : - Electronic Fund Transfer Act ( EFTA ) ( 15 USC 1693 et seq. ) - Uniform Commercial Code ( UCC ) Article 4A - Consumer Financial Protection Bureau ( CFPB ) guidelines on wire transfers and account closures Conclusion : As a loyal Wells Fargo customer for nearly 5 years with no track record of fraud, I feel neglected and unjustly treated. I urge you to assist me in resolving this matter and ensuring that my rights as a consumer are protected. 


Thank you for your attention to this matter. 


Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation