Consumer complaint received 2025-07-31 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: Comerica
State: NM

Complaint narrative:
XXXXI saw on my statement that I was in the minus forXXXX.    I call the customer service number on the back of my card every month to make sure that my social security money is on my card .  But at the XXXX XXXX XXXX my balance was a minus overdrawn at XXXX  so naturally.Direct Express took the XXXX back and made it to the good. I only get XXXX  per month.  XXXX there is no way I miss managed my money and would make my account short.  That's happened a long time ago by accident and it was only about XXXX I'm not sure.  After I got this amount told to me by the automated person.  I called DE and spoke with someone in there dispute department.  I asked what the XXXX overdraft where it happened because by the end of every month I never have any funds left to do anything.  So I was confused on where this was spent.  Then the person tells me that I needed to wait for their paperwork and to fill it out and give back to them in XXXX  days.  I got this paperwork on XXXX XXXX XXXX  In the mean time I found out that merchandise was bought at a XXXX XXXX XXXX XXXX XXXX Mississippi.  XXXX I found out the XXXX XXXX XXXX XXXX XXXX  We spoke briefly on a few things and she said that they were having some trouble with their accounts from cards using on credit not working.  She also informed me she would get back with me, she was going to check on the security cameras as I asked if maybe whoever did would be in camera.  About XXXX  days later she tells me that the cameras couldn't go back that far.  So I asked was ur possible to get the recipes and yes she sent me XXXX. If things that were bought.  I looked them over and noticed a pair of men's Jeans were bought.  I'm not married and I never bought a pair of men's clothing.  Also so sour cream and onion chips were bought.  I don't eat those, I don't like them.   After reviewing this I then called to see if all the numbers of what was bought could that be found.  She never got back with me.  Her answer was there was nothing she could do.  The reason for asking about those numbers is the men's jeans that were bought I wanted to know the size and whatever else they bought.  After knowing this I tried calling DE only to be put on hold for a very long length of time. Only to be passed down again hD to give the same answers to them about my address, phone number, full name.  Sometimes they would ask for the XXXX number.  That's when I thought I was speaking to someone in the fraud department.  Nope that seldom happened.  Because after a while I did ask someone am I in the Dispute department.  Then I was told let me put you on hold and they will be with you shortly.  So this kind of went on every time I tried to call to speak with someone.   Sometimes I was put on hold for XXXX XXXX XXXX XXXX XXXX  I would give up and call again.  Now only did I get to someone who was kind enough to tell me the card number used.  That card I had turned in , and I don't know when it was. That it was lost, and paid for the XXXX  day delivery and fee for the new card.  I used to live in XXXX XXXX.  And I left there XXXX XXXX.  drove to New Mexico.in a XXXX XXXX by myself.  XXXX  have never left New Mexico.  My daughter lives here.  So I thought I was going to do a good thing by calling them and telling whoever about what I found out from the lady XXXX  But.  But, I could not get through. Now comes the really good crap.  After the XXXX XXXX XXXX  I got a hold of someone on XXXX XXXX.  They had put me through the ringer again XXXX  people I had to repeat everything they all ask each and every time I was put on hold for sometimes up to XXXX XXXX wait. By the XXXX  time I can say I lost it.  This gal says the same things only she tells me I'm breaking up and she can't hear me and I repeated about XXXX  different things age wanted to know but couldn't hear. So I said well, maybe if you didn't have all the back ground if people on their phones talking you could.  Then the last draw was her asking for my email address.  Anderson I did but she said it was wrong and so I gave her another one and she said that was wrong and without that she couldn't verify that it was me.  I asked her you have asked me everything except the XXXX reference number . She said something else and I asked to speak with someone else. She said that there wasn't and that they would be asking the same questions.  With that I hung up.  Vented to my daughter and went to Circle K to withdraw money from the atm.  Imagine my surprise when it told me I had to contact my institution because they couldn't give me any funds.  So I walked back got on the phone and never got threw for a whole week. I didn't get my medicine, nor any food, I don't get food stamps. I couldn't do anything for about a good 7 days.  No warning that they were going to freeze my account.  If that's the word. Nothing said from anyone on that morning, that was going to happen.  Anderson I did write them a full front to back letter on some things but it never got addressed. No one called me.  So needless to say I think for some reason they think I made it down to Mississippi to the Goodwill XXXX  days in a row XXXX XXXX XXXX XXXX XXXX   On the Statement it says one day XXXX  different purchases and then the next day one.  This is absolutely the craziest I have ever come across and I'm XXXX  years old.  To take XXXX and make me feel I did something wrong.  I'm on a very fixed income I can't even find a place to live. Anderson it's been 2 years.  Embarrassed yes to say the least and now this.  I got a letter from a from I guess they're card company asking if it had been taken care of that they was trying to get ahold of me and if the didn't hear from me by XXXX XXXX XXXX?  Not sure that they would assume it was taking care of the next day, I got a letter from DE saying since they hadn't heard from me that I was I guess considered my fault.  Nope that's not good enough.  I want my money back in my account.  Just XXXX kept me from going to get my husbands ashes.  And. When my av then I couldn't go anyway because of the putting a hold on my debit was back on I took almost all out and had to pay late fees for not getting bills done on time.  All I want is the XXXX  put back into my account.  Thank you XXXX XXXX

Company response to consumer: Closed with monetary relief