Consumer complaint received 2026-03-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
My name is XXXX and I own XXXX XXXX. My XXXX XXXX has been operating since XXXX. In XX/XX/XXXX I purchased a XXXX XXXX called XXXX XXXX XXXX XXXX. That business was closed and I created a new entity called XXXX XXXX XXXX XXXX of which I was 60 % majority owner and the the previous owners of XXXX XXXX were each 20 % owners of the new entity. We have a purchase and operating agreement that specifically states any new accounts opened must be agreed on by all members. In XX/XX/XXXX a XXXX % minority member opened a new account at Bank of America without my permission or knowledge. She did not add me, the 60 % majority owner to the account. During the time period of XX/XX/XXXX to XX/XX/XXXX this minority owner embezzled a lot of money with this account that should of never been opened without the other members of the corporation present and added as signers on the account. I am attaching proof of the fraudulent activity that occurred as I was finally able to obtain the actual check images. Bank of America refused to assist me and would not even speak to me about the account being I was not listed as a signer. Even after informing them I am majority owner of the business and the only registered agent. This made me personally responsible for this account and the funds that went through the account even though I did not approve of the account being opened and was not even listed on the account. as a member of the business. I filed a complaint with the CFPB about this issue on XX/XX/XXXX in an attempt to stop the fraudulent activity that was occurring. I am attaching a copy of the complaint for reference and a copy of the response I received. The complaint number is XXXX The response was completely unacceptable and provided no remedy to the problem. It did however, permit the fraudulent activity that was occurring to continue happening. This created much more financial strain on myself and my other company XXXX, while Bank of America continued to allow it to happen and ignored my complaint. Their response was " I was not listed on the account and privacy is very important to them. Since I am not listed on the account or even as an owner of the corporation, they will not discuss any account related issues, nor would they even look into the matter even a little bit. I am attaching copies of some of the checks made out to my company XXXX XXXX where its blatantly obvious they were intentionally and fraudulently altered to be made out to XXXX XXXX XXXX XXXX instead. BOA allowed this 20 % minority member of XXXX XXXX and XXXX XXXX that has no interest or ownership of XXXX XXXX to continue altering my customer check payments that were made out to XXXX by fraudulently writing on the Pay to the Order of portion of check after my company name XXXX XXXX XXXX She then proceeded to deposit my customers checks into the BoA account ending in XXXX. She paid off at least XXXX personal loan and possibly XXXX loans through Bank of America out of this business account. I am attaching the check images verifying this happened a minimum of XXXX times which totals up to {$64000.00}. There are certainly more checks than that which were stolen, altered and deposited into this account. The checks I am attaching are only the checks I found where it is blatantly obvious they were modified by adding XXXX XXXX XXXX and can not be denied.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation