Consumer complaint received 2025-07-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
XXXX appointment with XXXX XXXX at Chase XXXX branch, possible race/sex based discrimination. 

When I arrived at the branch, XXXX XXXX hollered and beckoned me with her hand from inside of her office, sitting in her chair. She did not introduce herself until I walked into her office and asked if she was my XXXX o'clock appointment. 

I asked her to open a Checking account, and she pressed open my passport with her keyboard which is fine, but the leg of her keyboard was crumpling up my passport page. I pointed that out, and she removed the keyboard off my passport but did not offer any apology for mishandling my passport. 

She asked if I'm " not feeling comfortable '' after that and if she should get someone else to help me. Since I had another appointment right afterwards, and thought getting another person will delay the process even further, I declined. I explained to her that I was on a schedule and if she could just finish helping with the account so that I can leave. 

And then she tells me that she " don't know who opened your ( existing ) accounts but I'm not allowed to '' open a new checking account for me without explaining why. I asked her to show me what it says on the screen she was looking at, and when she shared the screen with me she was pointing at a table stating restrcitions on North Korean passport holders. At this point I could not believe this was the manner I was getting treated with at Chase, but I suppressed that and pointed out to her that XXXX XXXX and XXXX XXXX are different countries with different names, and that she can XXXX it. 

When we were finally at the disclaimer page, I was trying to read the items before I checked the boxes and submit my digital signatures. As I couldn't focus properly with her trying to explain the items I was reading, I told her she doesn't need to explain every single item for me and that I want to read them myself. This somehow was triggering for her, she asked me " why are you acting like that '' and locked down the monitor I was reading from without any explanation whatsoever, told me she was going to get her manager and stormed out of the office. 

I was incredulous. I could hear her loud voice from her supervisor 's office, giving her one-sided winded account on the situation commenting how her " customer doesn't seem to feel comfortable ( at this point I realized that's her passive aggressive way of saying " what is wrong with you '', not genuinely concerned about my experience at all ) '', that she doesn't know what's going on, blah blah blah. This took XXXX minutes. 

As her supervisor XXXX was helping me get me a better help from another banker, XXXX XXXX did not forget to tell me to " have a great day '', as if she had not just treated me with the level of disrespect unfitting for any business settings. 

In summary, XXXX XXXX did not greet me or itroduced herself properly. She hollered and gestured me to come into her office, sitting in her chair in her office. 
She mishandled my passport and did not apologize. 
She demanded " why are you acting like that '', locked the monitor I was looking at without any explanation and walked away to get her manager - because of what exactly? 

Ask XXXX XXXX if she can identify anything I did to justifiably trigger her rude behaviors I experienced today. I did not raise my voice at any point despite her unprofessional manners, and I answered all her questions she needed answering to do her job.

Company response to consumer: Closed with explanation