Consumer complaint received 2022-05-27 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: KY

Complaint narrative:
I purchased services from a vendor on moneygram, I was refused services and asked for a refund immediately aftter 7 days, also was refused a refund and then waited on and tried to work with the Fraudulent company for over 4 months in hope of receiving services from the vendor ( XXXX XXXX XXXX. which is XXXX  ) in XXXX I put in writing another request for a refund to the vendor and he threatened to dismiss and close my account. I then waited patiently giving him more info to help me with services he advertises to offer and in 2 months once again he only gave me one one.XXXX  hour phone call where he claims to Law enforcement that this was the services rendered XXXX phone calls in XXXX months and I provided a whopping XXXX pages of information and not one thing he did, he is a scammer and then has turned my personal info over to law enforcement claiming I fired him numerous times, which is a lie. and used personal information against me to make law enforcement think I was crazy. He has a habit of turning things around on the people he scams, refer to his hater list on his website. I will also show u the file he sent about me to law enforcment. Why he couldn't return my money as he claims he could not help me when he never should have offered me services in first place is the issue. I have since XXXX - XX/XX/2022 been filing report after report with moneygram, to help me get my money back from this scammer, I filed with the XXXX  and they claimed the business That Moneygram represents has a false XXXX  rating on their website and multiple offenses, I also filed with FTC regarding this business and they replied that the business was not valid and same with Consumer affairs department they said they could not help me, So without a doubt MoneyGram is Fully responsible for Allowing Fraud to be active on their money platform for Scammers. I have been contacting them to no avail, filed numerous grievances with them regarding the scammer, they refused to help me I also sent an Open records letter request certified to them in beginning of XX/XX/2022 and they ignored my request of freedom of Information act. I will Now be filing complaints with money gram for this matter and Expect that they will make sure I am refund my money and also punitive damages will be added. I believe that anyone using moneygram services should be offered fraud protection and think that this would help people to at least not suffer at the hands of these fraudulent businesses that are collecting money under the guise of moneygram services. I received an email from moneygram in regards to my multiple reports of this scammer I placed to them and they sent me a letter via email saying they conducted a thorough investigation and were done helping me, that I was not able to get any help from them, I replied that their investigations were not adequate or thorough enough that I had proof of the business they represent at being fraudulent and that I would be now holding them fully accountable. that I would also be filing a complain against them.

Company response to consumer: Closed with explanation