Consumer complaint received 2025-01-31 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Dear CFPB Team, I am writing to formally submit a complaint regarding Wells Fargo and the distressing circumstances I have encountered following my previous open complaint XXXX with your agency. My situation has escalated to a point where I believe I am experiencing retaliation from Wells Fargo for voicing my concerns. 

After filing my initial complaint with the CFPB regarding Wells Fargos violations, which have resulted in significant issues such as chronic XXXX, XXXX, joblessness, security clearance problems, and negative impacts on my credit report during my previous forbearance period, I was subsequently notified that my mortgage loan was sold to a company called XXXX XXXX. This transfer occurred shortly after I requested another forbearance due to my recent layoff with all the recent changes going on in government administration. 

I feel this was a setup to ensure I lose my home after the forbearance was approved. I made my complaint in hopes of reaching a reasonable resolution, but I am now terrified of becoming homeless, especially after serving my country in the military and working as a XXXX XXXX XXXX XXXX. The hardships I am facing due to the changes in leadership in the government sector have been overwhelming. I am deeply hurt that Wells Fargo chose to act in such a manner during these challenging times, when all I wanted was a fair and quiet resolution regarding my situation. 

I have serious concerns about XXXX XXXX 's business practices, which I have researched and found to have numerous complaints on the Better Business Bureau regarding wrongful actions, including misapplied funds and premature foreclosures. I fear that my mortgage was sold as a means for Wells Fargo to avoid addressing my legitimate complaints and to retaliate against me for standing up for my rights. 

The emotional and financial toll this situation has taken on me is profound. I do not wish to work with XXXX XXXX, as my findings indicate that their practices may be even more harmful than those of Wells Fargo. I believe this entire situation has been motivated by malice rather than a genuine effort to resolve my concerns. I'm so hurt by all this you're not even allowed to stand up for yourself. There was a Wells Fargo representative that call and reassure me he was the one going to be handling my account the conversation seems genuine to help me and to find a resolution to the situation in turn he hung up the phone knowing he was going to do something like this an retaliate against me for the previous compliment. I know they did this in such a bad time because they knew I am going through a hardship and can't afford a lawyer in this moment. Please call me to help guide me on what I can do about this unfair treatment in so hurt. by all this this has taken a toll on my mental health. 

I urge the CFPB to investigate this matter thoroughly. I am seeking assistance in ensuring that my rights are protected and that I am not subject to further retaliation or adverse actions as a result of Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation