Consumer complaint received 2025-03-31 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Solar Mosaic LLC
State: MS

Complaint narrative:
The XXXX companies that are involved in this whole process are : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - XXXX  came to the door and presented the having solar panels installed. It would cut the electricity bill in half and eventually take the place of the bill. It would be a monthly payment to the solar panel company instead of a monthly electricity bill. This idea was sold to my father who is XXXX, recently lost his wife of XXXX  years and has early XXXX XXXX. I reside XXXX hours away and had no idea this was going on. After my mother passed away, her retirement as a teacher was how my parents were paying their mortgage, and no longer able to make payments. I was able to get my dad into an assisted living/government housing facility and needed to sell his home. During this process, I discovered the salesman with XXXX, sold him these panels and he is essentially financing them. After multiple conversations with the salesman and his supervisor on the fact that they took advantage of an elderly man who was in the process of selling his home, the salesman told me, he dealt mainly with my brother ( who at the time was being evicted and has no POA ) to make sure my brother understood everything that was going on. Unfortunately, my brother is a drug addict and alcoholic with no remembrance of these conversations. I asked the salesman for the contract, all the paperwork ect that was involved in this process. 
Around XX/XX/XXXX via text message ( which I have ) he told me XXXX ( installation company ) has all of the paperwork and contracts for this deal. On XX/XX/XXXX I called XXXX ( recorded lines ) and asked for all of the paperwork/contracts associated with this deal. The only thing XXXX has is the installation contract. They have informed me over XXXX times they had nothing to do with the sale, they are only the installation company. Between XXXX I have spoken with XXXX on recorded lines, and they do not even have an account for my father. They have no idea how this sell with the solar panels was completed. I have spoken with XXXX over XXXX times, team leads, supervisors, etc. They can not locate the account anywhere ( on recorded lines ). I have been told by XXXX different people within XXXX, this saleman also works for a different company called XXXX, and he might have sold the panels under XXXX 's name but actually under XXXX 's account. 
Between XXXX, I have called Mosaic ( loan company ) asking for all of the paperwork that was filled out to apply for the loan- I have been denied this ( on a recorded loan ). The only thing Mosaic will send me is the contract. After receiving the contract around XX/XX/XXXX, it was confirmed it is a forged document. I have emailed Mosaic and XXXX 's legal team demanding answers and to speak with someone regarding all of this. As of present, have heard nothing back.

Company response to consumer: Closed with explanation