Consumer complaint received 2024-08-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: JPMORGAN CHASE & CO.
State: NM

Complaint narrative:
I purchased a vehicle from XXXXXXXX XXXX XXXXXXXX late XXXX of 2023. I put down XXXX XXXX dollars as a down payment. I was told that my first payment would not be due for XXXX days. I was not even sure what bank had financed the vehicle. I figured that I would receive a bill in the mail or some letters from Chase. 
I recently found out that my Chase account ends in XXXX. 
The vehicle repossed was a XXXX XXXX XXXX XXXX # XXXX My name is XXXX XXXX My address at that time was XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX Repossession in Oregon must meet certain requirements to ensure its legality and fairness. Lenders or repossession agents can not simply seize collateral without proper justification. 


Proper Notice and Communication with the Debtor : Before initiating repossession, lenders or repossession agents must provide the debtor with proper notice. This notice serves to inform the debtor of the default, the intent to repossess, and the opportunity to cure the default. 

I never received any letters from them regarding repossession. Did they send the letters certified return receipt requested? I was not aware of my rights because I never received any letters from them. I got this car around XX/XX/XXXX2023. I was told that the first payment would not be due for XXXX days. When i questioned that no one has ever provided any answers regarding how I would owe XXXX payments by XXXX of 2023. No one has ever shown me where in the documents it talks about not having a payment grace period. I have never received any response from Chase. 
XXXX XXXX XXXX and Regulations : XXXX agents in Oregon are required to be licensed and regulated by the state. They must meet specific criteria, such as background checks, training, and compliance with ethical standards. This licensing ensures that repossession agents operate within the legal framework and adhere to professional standards I would like proof that the agent assigned to my case XXXX XXXX i believe that his name was ) had a background check done, that he had the proper back ground check and training needded. That he complied with ethical standars ; and that he was licensed. 
Steps Involved in the Repossession Process Repossession in Oregon follows a series of steps to ensure a fair and transparent process for both debtors and lenders. 

Pre-Repossession Actions and Documentation : Before initiating repossession, lenders or repossession agents must gather and document all relevant information, including the loan agreement, evidence of default, and communications with the debtor. This documentation is crucial in establishing the legal basis for repossession. 

I never received a copy of any of these documents. How do I know that they were in possession of the loan agreement, etc? Did they send these to me via certifified letter return reciept requuested? 

They illeagally came onto my property withut my permission or authority. There was such a lack of information from them that I thought the car had been stolen. 
Post-Repossession Procedures : After the collateral has been repossessed, lenders or repossession agents must follow specific procedures. This may involve providing the debtor with a notice of repossession, informing them of their rights and options moving forward. 
I never received anything about my rights or that the car had been repossed. 


Rights and Protections for Debtors in Oregon When it comes to repossession in Oregon, debtors have specific rights and protections outlined by the law. These rights are designed to ensure fair treatment and provide opportunities for debtors to address their default before losing their collateral. In this section, we will explore the various rights and protections available to debtors in Oregon. 

Debtors Right to Cure the Default XXXX of the key rights afforded to debtors in Oregon is the right to cure the default. This means that debtors have the opportunity to rectify their default by bringing their loan payments up to date or resolving any other contractual obligations. The following factors are important to consider regarding a debtors right to cure the default : I never received any notice of cure. 

Notification and Opportunity to Cure : Lenders or repossession agents must provide debtors with proper notification of their default and an opportunity to cure it before proceeding with repossession. This notice typically includes the amount owed, a deadline for payment, and instructions on how to cure the default. 

I was not given the opportunity to cure. When i called I tried to make payments I was told that it would not help. To cure means : to eliminate or correct a defect. Even though I was willing to cure they have stated that they were never going back on the reposession. They dont allow you to cure because they admit that no matter what you do they are still going to reposess the vehicle. 
Timelines and Deadlines for Curing the Default : Oregon repossession laws specify timelines and deadlines for debtors to cure their default. These timelines may vary depending on the type of loan and the terms of the agreement. It is crucial for debtors to understand these timelines and take prompt action to avoid repossession. 

Debtors Right to Redemption I was not aware of the time line. I was told that i would have XXXX days from the initial date that i took possession of the vehicle approximatly XX/XX/XXXX In addition to the right to cure the default, debtors in Oregon also have the right to redemption. Redemption allows debtors to reclaim their collateral even after it has been repossessed. The following considerations are important regarding a debtors right to redemption : Conditions and Procedures for Redemption : Debtors who wish to redeem their collateral must meet certain conditions and follow specific procedures outlined by Oregon repossession laws. This may include paying off the outstanding debt, covering repossession expenses, and fulfilling any other requirements set forth by the lender. I was offering to make payments but by taking the vehicle that elimanted by ability to make the payments. I was working as aa XXXX Eats Driver. I needdedd the vehicle in order to make a living to keep up with the payments. That is elimited when they take the vehicle from me. 
I was never given the option to of debtors right to contest repossession. 

Redemption Fees and Costs : It is important for debtors to be aware that redeeming their collateral may involve additional fees and costs, such as storage fees or legal fees. These fees should be clearly communicated to debtors, allowing them to make informed decisions regarding the redemption process. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX in Oregon also have the right to contest the repossession if they believe it was conducted unlawfully or in violation of their rights. The following considerations are important regarding a debtors right to contest the repossession : I have the legal right to object. They never informed me of that. They never took into consideration my request to allow me to make payments and to allow me to cure. They alreaddy had made ther mind up regarding the respossession andd no matter what I did they were nto going to reverse the reposession. That is no fair and they took away my basic rights under the Federal consumer protection. 

Grounds for Contesting the Repossession : Debtors may contest the repossession on various grounds, such as improper notice, breach of the loan agreement, or violation of Oregon repossession laws. It is crucial for debtors to understand their rights and seek legal advice if they believe their repossession was unjust.I never received any of these letters that they are speaking of. 


Understanding the rights and protections available to debtors in Oregon is essential in navigating the repossession process. By being informed of their options and taking appropriate action, debtors can potentially avoid repossession or find a resolution that best suits their circumstances. In the next section, we will delve into the repossession laws and consumer protection measures in place in Oregon, including the Fair Debt Collection Practices Act ( FDCPA ) and the Oregon XXXX XXXX XXXX ( XXXX ). 

Chase violated the Fair Debt Collection Practices Act. 

Repossession Laws and XXXX XXXX in Oregon XXXX laws in Oregon are designed to protect consumers from unfair practices and ensure that debt collection processes are carried out in a lawful and ethical manner. In this section, we will explore XXXX key pieces of legislation that safeguard the rights of debtors : the Fair Debt Collection Practices Act ( FDCPA ) and the Oregon XXXX XXXX XXXX ( XXXX ). 

Fair Debt Collection Practices Act ( FDCPA ) in Oregon The Fair Debt Collection Practices Act ( FDCPA ) is a federal law that sets guidelines for how debt collectors can interact with debtors. While the FDCPA is a federal law, it applies to all states, including Oregon. The FDCPA provides specific protections to debtors, including the following : Prohibited Practices by Debt Collectors : The FDCPA prohibits debt collectors from engaging in abusive, deceptive, or unfair practices when attempting to collect a debt. This includes practices such as harassment, making false statements, or using unfair means to collect the debt. 

They already made up ther mind to repossess and that was not fair. 
Remedies and Penalties for FDCPA Violations : If a debt collector violates the FDCPA, debtors have the right to take legal action. Remedies for FDCPA violations may include monetary damages, injunctions, and attorney fees. Additionally, debt collectors who violate the FDCPA can face penalties imposed by regulatory authorities. Where are all of my belongings that were in the car. I have a lap top computer {$2000.00} a XXXX necklace {$1800.00}. A set of keys to my safe {$500.00}. I had to put new XXXX on the car. I had to put new windshiled whipers on the car. I had to put a new battery into the car. I had to have the oil; changed as they oil was dirty and the wipers did not work even though it was supposed to be in good shape when i bout it. 

It was a lemon. 



Provisions Protecting Consumers from Unfair Practices : The XXXX prohibits a wide range of unfair and deceptive practices by businesses, including lenders and repossession agents. This includes false advertising, misrepresentation of products or services, and other practices that may mislead or harm consumers. 

Available Legal Remedies for OCPA Violations : If a consumer believes their rights have been violated under the XXXX, they can take legal action against the offending party. Remedies for OCPA violations may include damages, injunctive relief, and attorney fees. The XXXX also allows for civil penalties to be imposed on businesses that engage in unfair practices. 


They violated improper notice. 
Improper Notice or Communication : Repossession agents must ensure that they provide debtors with proper notice and communicate clearly about the repossession process. 

Respecting Debtors Rights : Repossession agents must respect the rights of debtors throughout the repossession process. This includes refraining from using excessive force, trespassing, or engaging in harassment. Violating debtors rights can lead to legal action and penalties.The Chase employee XXXX was talking vindictive like the money was coming out of his own pocket. I made suggestions and reocmmendations for payment but, Chase denied me my rightsl. 

Repossession is a complex legal process that requires adherence to specific requirements and procedures to ensure fairness for both debtors and lenders. 
None of the requirements were adhered to in my case. I never even knew that my car was going to be auctioned off. I never knew the date or the time or the location. I never had a chance to buy it back or anything. 

Now chase is sending me a bill for {$9000.00}. The reposession of my car cost me my job with XXXX XXXX and XXXX XXXX and ultimely, I could not pay my house payment and lost my house. 
I lost everything over there unfair practices. Chase has billions in assets and I have negative XXXX XXXX XXXX due to the loss of my house. 

Debtors have rights such as the right to cure the default, right to redemption, and right to contest the repossession. 

Consumer protection laws like the Fair Debt Collection Practices Act ( FDCPA ) and the Oregon XXXX XXXX XXXX ( XXXX ) provide additional safeguards for debtors. These laws prohibit unfair practices by debt collectors, ensure proper communication and disclosure, and offer remedies for violations. 


Overall, navigating the repossession process in Oregon requires a comprehensive understanding of the laws, rights, and protections in place. By being informed, seeking legal advice when necessary, and ensuring compliance, both debtors and lenders can navigate the process with confidence and fairness. 


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Company response to consumer: Closed with explanation