Consumer complaint received 2026-04-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: U.S. BANCORP
State: SC

Complaint narrative:
I am filing a complaint regarding inaccurate mortgage servicing and credit reporting by U.S. Bank Home Mortgage, which is being used to deny removal of Private Mortgage Insurance ( PMI ) despite a consistently perfect payment history. U.S. Bank is reporting a XXXXday delinquency that does not reflect my actual payment behavior or account performance at any time. What happened On XXXX XXXX, 2024, Hurricane XXXX caused severe damage across Upstate South Carolina, resulting in extended power outages and widespread disruption. My property was located within a federally declared disaster area. In XXXX 2024, I immediately contacted U.S. Bank to request disaster-related mortgage relief. My account was placed into a hardship review process involving disaster relief consideration and subsequent underwriting review. A 90-day disaster relief period was applied or discussed. After this period ended, the account entered underwriting review, which lasted approximately XXXX additional months. Payment history ( critical fact ) My mortgage payment history has been perfect : All payments were made on time prior to Hurricane XXXX No missed or late payments at any time prior to the disaster During the hardship review process, I resumed payments immediately as required. I have maintained a perfect, never-late payment history before, during, and after the storm There has never been a period of voluntary non-payment or habitual delinquency on this loan. Issue Despite this, U.S. Bank has reported my mortgage as XXXX days delinquent during the transition between disaster relief processing and underwriting review. This reporting is inaccurate because it does not reflect : My actual payment behavior The disaster relief and servicing timeline My immediate return to current status My consistent on-time payment history The delinquency appears to be the result of servicing and reporting timing during a hardship review process rather than borrower default. Harm caused U.S. Bank is currently using this inaccurate XXXXday delinquency to deny removal of Private Mortgage Insurance ( PMI ), despite : Strong and continuous payment history with no prior delinquency Significant increase in property value since origination A loan-to-value position that likely qualifies for PMI removal under standard guidelines This has resulted in ongoing unnecessary PMI charges based on disputed reporting. What I have done I contacted U.S. Bank directly to dispute this issue and was informed that nothing could be done. The reporting remains unchanged, and PMI removal continues to be denied based on this disputed delinquency. What I am requesting I am requesting that the CFPB require U.S. Bank to : 1. Correct all inaccurate credit reporting related to the alleged XXXXday delinquency 2. Provide verification that corrected reporting has been sent to all credit bureaus 3. Reevaluate PMI eligibility using accurate payment history and corrected account status 4. Remove PMI if standard eligibility criteria are met based on corrected records 5. Review whether consumers are being negatively impacted by servicing delays during disaster-related hardship processing Consumer context I am a career service-disabled veteran. This situation occurred during recovery from a federally declared natural disaster while managing ongoing service-connected disabilities. I acted in good faith at all times, maintained communication, and continued making payments as soon as required. Desired resolution Correction of inaccurate delinquency reporting and removal of PMI based on accurate payment history and actual loan performance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief