Consumer complaint received 2025-01-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Dear CFPB Complaint Team, I am filing this formal complaint against Experian for their repeated failure to comply with federal obligations under the Fair Credit Reporting Act ( FCRA ) and the disturbing parallels between my experience and the findings of your recent enforcement action against Experian. On XX/XX/year>, the Consumer Financial Protection Bureau ( CFPB ) ordered Experian to pay {$15.00} XXXX in penalties due to systemic violations, including : Failing to conduct thorough and proper investigations of consumer disputes. 
Ignoring documents and evidence submitted by consumers. 
Re-inserting previously deleted inaccuracies on credit reports. 
Providing confusing, incomplete, and conflicting dispute responses. 

These violations of the FCRA have directly impacted me, as Experian has mishandled my disputes and failed to properly address inaccurate and harmful information on my credit report. Their actions are not only unacceptable but have caused significant financial harm to me as a consumer. 

Summary of Disputes XXXX. XXXX XXXX  ( Account XXXX : XXXX ) This account is inaccurately reported as a charge-off with late payments. The account has been fully paid, and the charge-off and late payment reporting are blatantly incorrect.

Demanded Action : Update this account to reflect Paid as Agreed with no history of late payments or charge-offs. Failure to do so constitutes a direct violation of 15 U.S.C. 1681e ( b ), which requires the maintenance of accurate credit reporting. 

XXXX. XXXX XXXX ( Account XXXX : XXXX ) This account is inaccurately reported with alleged late payments, despite the fact that payments were made as agreed. Experian has failed to verify these claims or provide evidence supporting the alleged late payments. 
Demanded Action : Correct this account to reflect Never Late and remove all negative reporting. If Experian can not verify the information, it must delete the account entirely in accordance with 15 U.S.C. 1681i ( a ).

Experians Failures and CFPB Findings The CFPBs findings confirm that Experian has failed to uphold its legal obligations under the FCRA. These findings underscore : XXXX. Failure to Investigate Disputes : Experian routinely ignores consumer-submitted evidence, as occurred in my disputes.

2. Negligent Re-insertion of Errors : Experian has re-reported or allowed inaccuracies to persist on my credit report without proper verification. 3. Violation of Accuracy Standards : Experian has disregarded its duty under 15 U.S.C. 1681e ( b ) to ensure the maximum possible accuracy of consumer credit reports. The CFPBs investigation and subsequent en
forcement action validate my concerns about Experians negligence, which has caused measurable harm to consumers like myself.

Impact on My Financial Well-Being Experians refusal to address these inaccuracies has directly harmed my financial health. This negligence has caused unnecessary denials of credit, higher interest rates, and unwarranted financial stress. I hold Experian responsible for failing to uphold its duties as a credit reporting agency and demand immediate corrective action. 

Actions Demanded I respectfully demand the following actions : XXXX. Full Reinvestigation : XXXX a complete reinvestigation of the disputed accounts, including a thorough review of all supporting evidence. 
XXXX. Correction or Deletion of Inaccuracies : Remove or update the XXXX XXXXXXXX XXXX XXXX XXXX  accounts as outlined above. 
XXXX. Written Confirmation : Provide me with a detailed report of the investigation results and an updated copy of my credit report. 

If Experian fails to comply with the FCRA and CFPB regulations, I will escalate this matter to the fullest extent permitted by law. This includes : Filing additional complaints with state and federal regulators. 
Pursuing legal action for damages caused by Experians willful or negligent violations of the FCRA. 

I expect your office to take swift and decisive action to hold Experian accountable and protect consumers from further harm. I look forward to your response within the legally mandated timeline. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation