Consumer complaint received 2025-01-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
To Whom It XXXX Concern, I am writing to formally dispute the reporting of the closed credit card account referenced below, which is inaccurate and in violation of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 ). The account in question is being reported incorrectly by XXXX, Experian, and XXXX, and I demand that it be immediately deleted from my credit reports. 

Account Information : Account Number ( redacted for security ) : XXXX Creditor Name : XXXX XXXX XXXX Account Type : Credit Card Current Status : Closed ( by creditor due to inactivity ) High Balance : {$580.00} ( XXXX and Experian ) ; {$500.00} ( XXXX XXXX Last Verified : XX/XX/year> Date Opened : XX/XX/year> to XX/XX/year> Date Closed : XX/XX/year> Balance Owed : {$560.00} Payment Status : Late 60 Days Discrepancies and Violations : Inaccurate Reporting of Credit Limit Under the FCRA ( 15 U.S.C . 1681c-2 ), a credit reporting agency is prohibited from reporting any credit limit for accounts that are closed, yet this account continues to report a {$500.00} credit limit despite being closed. This is a clear violation of the FCRA, as the credit limit reported is no longer relevant after the account has been closed.

Failure to Correct Reporting of Account Status The account is marked as " Closed '' and the creditor 's remarks indicate that the account was " canceled by credit grantor due to inactivity. '' However, the account is still being reported with incorrect late payment information. Under FCRA 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), when an account is disputed, the creditor must correct the inaccuracies within 30 days of receiving the dispute. This account contains several incorrect and outdated details, including the reporting of late payments ( 60 days late ), which should not be on a closed account if it was paid off. 

Inaccurate Payment History The account is reported as being 60 days late across all three bureaus, even though the last payment was made on XX/XX/year> for XXXX and Experian, and XX/XX/year> for XXXX. This inconsistency in reporting dates suggests an error or reporting delay and is misleading. 

Failure to Properly Verify Account Information The failure of XXXX, Experian, and XXXX to ensure the accounts information is accurate violates FCRA Section 1681i, which mandates that they must correct or delete inaccurate information when the dispute is validated. The creditor has not properly verified the account details, as evidenced by the inconsistencies between the XXXX reporting agencies. 

XXXX XXXX XXXX XXXX FCRA 15 U.S.C. 1681e ( b ) requires that the information reported is accurate, complete, and up-to-date. Reporting an account as open with a credit limit of {$500.00} when the account is closed and no longer active is a misrepresentation and is a violation of my consumer rights under the law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation