Consumer complaint received 2025-06-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
On Tuesday, XX/XX/XXXX, I visited the JPMorgan Chase branch located at XXXX XXXX XXXX, XXXX XXXX, IL XXXX, and deposited a check for {$18000.00} into both my personal and business checking accounts. This check was issued by my insurance provider specifically for identity theft recovery. Despite the urgency of accessing these funds to meet financial obligations, Chase placed a XXXX hold, informing me the funds would not be available until XX/XX/XXXX. On Monday, XX/XX/XXXX, when attempting to log into my Chase mobile app, I received a prompt instructing me to call an XXXX number. Upon calling, a representative informed me that Chase had closed my personal checking account with no explanation. I was told the reason was confidential and that the bank was not legally required to disclose it. 

I returned to the branch and spoke with the banker who had assisted me previously. He contacted Chase 's internal line and confirmed the same information and would not share the reason due to " legal and confidentiality '' concerns. Acting Branch XXXX XXXX told me the branch XXXX was on maternity leave and that I would need to escalate the matter to the Area Market XXXX, XXXX. 
and On Wednesday, XX/XX/XXXX, I met with XXXX in person. She helped facilitate the early release of funds from my business account. However, she said the personal account funds would not be released until the account officially closed. After returning on XX/XX/XXXX, the funds from my personal account were finally released, and the account was confirmed closed. That same day at the branch on Friday XX/XX/XXXX I was assured by XXXX, acting branch XXXX that my business account remained in good standing and there was no reason to be concerned they would close the account. However, on Tuesday, XX/XX/XXXX, I attempted to log into my business account and was again prompted to call the XXXX number and I was told by a representative from JPMorgan XXXX XXXX XXXX in XXXX XXXX, Texas, that they were terminating my business account relationship as well, again with no reason provided, and no fraud was ever alleged or found. 

Once again, I visited the XXXX XXXX branch and spoke with both XXXX and XXXX. They confirmed there was no information they could share and that Chase had unilaterally decided to terminate all of my banking relationships with Chase for my personal and business accounts. 

I informed the branch that I had an installment auto loan with Chase for my XXXX XXXX and a Chase Sapphire credit card, which I had been paying regularly. I asked how I could continue making payments without access to online banking and they informed me that my loan would be moved under a new profile, and I could make cash payments at a branch. Later that same day, I logged into my Chase app and discovered my Chase Sapphire credit card account had also been closed with again no notice, reason, or explanation. 

This series of events has caused me severe emotional distress, especially as a recent victim of identity theft. Instead of supporting me during this time, Chase exacerbated the situation by withholding my insurance recovery funds, closing all my accounts, and refusing to provide any justification. I have been a loyal Chase customer for over XXXX  years, and my business account was only 90 days old, with no suspicious activity or fraud. 

This treatment raises serious concerns about consumer rights, transparency, and accountability. I believe this situation warrants a formal investigation for not just of the XXXX XXXX XXXX, but of Chase XXXX XXXX and XXXX XXXX in XXXX XXXX, Texas, and their broader account closure practices. 

I have meticulous records, documentation, and names of every person I interacted with, and I am prepared to provide them. I am committed to pursuing this matter until it is fully and properly addressed not only myself but for any other consumers who may find themselves similarly mistreated.

Company response to consumer: Closed with explanation