Consumer complaint received 2026-03-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
Subject : Formal Complaint Regarding Student Loan Forgiveness and Entitlement to Compensation Under Navient Settlement To Whom It May Concern at the Consumer Financial Protection Bureau : I am writing to submit a formal complaint pursuant to the provisions of the Consumer Financial Protection Act of 2010, as amended, and the applicable regulations thereunder, concerning the administration of my federal student loans, specifically in relation to loan forgiveness and potential restitution arising from the Navient Corporation settlement. By way of background, I was previously a borrower under student loan servicing agreements administered by Navient Corporation ( formerly known as XXXX XXXX ). During the relevant period, my loans were subject to the practices that formed the basis of the multistate settlement agreement entered into by Navient with various state attorneys general and the Consumer Financial Protection Bureau in XX/XX/XXXX, wherein Navient agreed to provide, inter alia, loan cancellation, restitution payments, and other relief to affected borrowers who were allegedly steered into forbearance rather than income-driven repayment plans or otherwise misled regarding loan forgiveness options. Recently, I have received notification of partial loan forgiveness on my student loans. While I appreciate this relief, I respectfully submit that, given my prior status as a Navient-serviced borrower, I XXXX be entitled to additional compensation under the terms of the aforementioned settlement. Specifically, I believe that my circumstances align with those of eligible borrowers who qualify for restitution payments, which are intended to redress harms suffered due to Navients alleged deceptive practices. In support of this assertion, I note that the settlement provides for direct payments to certain private loan borrowers and federal loan borrowers who meet specified criteria, including but not limited to those who were placed in long-term forbearances. I request that the XXXX investigate whether I qualify for such restitution and facilitate the disbursement of any applicable compensation in a timely manner. I have acted in good faith throughout my repayment efforts and seek only the fair and equitable resolution contemplated by the settlement agreement. To that end, I am prepared to provide any additional documentation or information required to substantiate my claim, including account statements, correspondence with Navient, and details of my loan history. I kindly request that the Bureau acknowledge receipt of this complaint within the statutorily prescribed timeframe and provide me with a tracking number or reference for follow-up purposes. Furthermore, I ask that you communicate the outcome of your review and any remedial actions taken. Thank you for your attention to this matter and for the Bureaus ongoing efforts to protect consumers in the student loan marketplace. Respectfully submitted, XXXX XXXX

Company response to consumer: Closed with explanation