Consumer complaint received 2024-12-25 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Richard Stone & Associates
State: TX

Complaint narrative:
XX/XX/XXXX at XXXXXXXX XXXX a telephone call from client XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX to settle the payment with their client XXXX XXXX XXXX XXXX XXXX location. I explained why I filed the dispute against their client because the Administrative Assistant charged my credit card without my consent, when I was on vacation while I was in another state on XXXX, XX/XX/XXXX. It was XXXX, XXXX XXXX when I scheduled to make a payment for service completed on that morning, there was a disagreement with the balance due amount. Their client said she would call me back after the disagreement but did not, so I had those funds that were issued by the insurance company back into my savings account. After speaking with their client about the payment disagreement, we agreed to resolve after I returned from my vacation to discuss but that did not happen because their client XXXX charged my credit card twice while I was out of town in another state without my consent. The client Manager asked what he can do to make this better. I asked him to submit his document through the dispute process, he said no and will put me in collection and place a lien on my property. 
I was trying to communicate this to the Collection Attorney associates on XX/XX/XXXX, but they were talking aggressively over me and said you just do not want to pay, called me a XXXX  and are going to file XXXX  XXXX  against me and they hung up. I was trying to come to a resolution but I could not. I did not expect that type of XXXX  and harsh experience from the Collection Attorney. The XXXX  Attorney then called back but I did not not answer after how they talked to me. 

So, after that abuse and harsh telephone call from the XXXX Attorney, I wrote the tracking letter on XX/XX/XXXX, that was schedule to be delivered to their address on XX/XX/XXXX to proceed any future communication in writing regarding a final settlement offer for their client XXXX for the insurance approved amount and just move on. 

The XXXX Attorney disregarded my request to only communicate to me in writing but instead called me on XX/XX/XXXX at XXXX to accept the settlement offer for their client XXXX for the insurance approved amount {$1800.00}. Since the XXXX  Attorney told me verbally over the phone that he and his client wanted to finally settle for the agreed amount of {$1800.00} and move on. 

I wrote another tracking letter on XX/XX/XXXX, that scheduled to arrive at the XXXX Attorney address on XX/XX/XXXX in response to the phone conversation that was on XX/XX/XXXX that he and his client wanted to final settle for {$1800.00}. I ask in the written letter that the XXXX Attorney to put the final settlement agreement in writing and then I will be happy to pay them the settlement amount that was approved by the insurance company. This will give me a sound mind. 

After writing to the XXXX Attorney to put the verbal final settlement agreement in writing ; they refused to do so and instead continued to call and send emails saying that they did not agree to a settlement over the phone. Since the XXXX Attorney email communication became problematic and stressful, I asked them to communicate to me in writing. The XXXX Attorney called on XX/XX/XXXX at XXXX. 

The client XXXX XXXX I did not want to pay. The reason I have not paid is because they have not put the final verbal settlement agreement in writing. The XXXX Attorney and their client will put a lien on my property and ruin my credit after I ask that they put the settlement agreement in writing. I believe because of their position as Attorneys, they know how to work the system and to make it more difficult for me with resistance not to put the settlement agreement in writing and move on.

Company response to consumer: Closed with explanation