Consumer complaint received 2024-02-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
This is an extension from my prior complaint. Please review prior CFPB complaint if possible.

In my last complaint, CFPB stated " the company sent its response directly to you and provided a copy to the CFPB. It may take a few days for you to receive the companys response '' and gave me information to contact the company.

I then provided additional comments which went unanswered by CFPB.

These additional comments : [ Bank of America did not adequately address all of my issues. On XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX reached out to me by email. I responded back by email on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. As I did not hear back, my last message on XX/XX/XXXX stated : " XXXX XXXX, Are you still handling my inquiry? I still have not received any response in regards to ATM Footage and obtaining my bank account statements. I have not received any explanation on what happened to my account. Please respond by email. Thanks Respectfully, XXXX XXXX XXXX '' I also emailed Bank of America at their corporate address multiple times and received no response. I also emailed XXXX and XXXX XXXX the detectives and BOA Corporate on that communication. In the meantime I have been working with the courts and detectives trying to seek justice for the fraud and illegal use of my credit card and/or information without my permission. The detectives still have not received ATM footage from Bank of America. This is very concerning because I spent numerous hours compiling information and evidence for detectives to pursue a case against the suspect that Bank of America " claimed '' I gave consent to use my account. I compiled this evidence after being hospitalized and undergoing a period of recovery. In this duration I still have not recovered from losses that this individual perpetrated within my account. In addition, Bank of America also contributed to this by taking in additional XXXX dollars from my account. Money that I put in to my account to pay bills. It is several months later and still no response. I am very dissatisfied that this case was closed without Bank of America providing information on how I was contacted in regards to this or why wasn't measures satisfied with the police in regards to holding the person accountable for their illegal actions. ] Since the last time I have contacted CFPB I have not been made whole and have endured numerous setbacks from the fraud that Bank of America did not reimburse. In addition, I have endured other indirect results from the fraud/fees that went unreimbursed. This includes Bank of America incorrectly charging me in excess ( outside of the fraud, which I still have documentation of and never compensating me ), late fees and other fees from billing companies due to the lack of compensation on Bank of America 's part. 

I was told that a check was sent out to me. I never received a check. 

May someone please help me with this? I have been trying to get my life back on track while attempting to XXXX the harm caused in the aftermath of the fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief