Consumer complaint received 2025-06-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: GRANDVIEW FINANCIAL SERVICES INC.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  CA XXXX\n424 XXXX XXXXXXXX\n\nDate: XXXX XXXX XXXX\n\nTo:\nConsumer Financial Protection Bureau\nXXXX XXXX XXXX\nWashington, D.C. XXXX\n\nSubject: Formal Complaint  Illegal Lending and Fraudulent Practices by XXXX XXXX XXXX and XXXX XXXX  (California)\n\nDear Consumer Financial Protection Bureau,\n\nI am writing to file a formal complaint against XXXX XXXX XXXX  and XXXX XXXX for what I believe are fraudulent, deceptive, and illegal vehicle financing practices that occurred in the State of California.\n\nOn XXXX XXXX XXXX I purchased a used XXXX XXXX from XXXX XXXX. I paid a XXXX down payment toward the vehicle, which was priced at XXXX Therefore, my financed balance should have only been XXXX  Instead, I was told I was being financed for the full amount, completely disregarding my down payment. I immediately raised concerns, but my request for a corrected loan balance or refinance was denied.\n\nShockingly, on the same day of purchase, XXXX XXXX  transferred my account to XXXX XXXX XXXX  a debt collection agency, who claimed to have financed the loan and become the lienholder. This transfer happened before any debt existed, which is improper, and appears to have been a pre-planned transaction between the dealer and the collection agency.\n\nFurthermore, XXXX XXXX XXXX  is falsely presenting themselves as a bank, finance company, and debt collector all under one entity  a practice that is illegal under California law. In the State of California, separate licenses are required to operate as a bank, finance lender, and debt collector, as regulated by the California Department of Financial Protection and XXXX  (XXXX). XXXX  has provided no valid loan agreement, no truth-in-lending disclosures, and no proof that they paid XXXX XXXX on my behalf.\n\nInstead of receiving financing through a legitimate financial institution, I was told to make payments through XXXX at XXXX  and XXXX locations, which is nonstandard and completely untraceable by banking standards. After XXXX  was discontinued in XXXX XXXX, I sent money orders via certified mail directly to the dealership. Despite having paid the full amount XXXX  claimed I owed, I have:\n\nNot received my vehicle title\n\nNot been sent license plates or tags (which I had to purchase myself)\n\nNot seen accurate reporting of my payments to credit bureaus\n\n\nAll payments were made on time, and I have never defaulted, yet I was treated as if I were in debt from the beginning. This is a complete misrepresentation of the transaction and may constitute consumer finance fraud. The use of a debt collector as a faux finance company and lender is deeply concerning and suggests serious violations of both federal and California state financial laws.\n\nI respectfully request that the CFPB:\n\n1. Investigate XXXX  XXXX XXXX for operating as a bank, finance company, and debt collector without holding separate, legal licenses under California law.\n\n\n2. Remove XXXX XXXX XXXX as my lender and lienholder from all credit and DMV records.\n\n\n3. Correct all reporting to the credit bureaus, showing I was never in default, and that all payments were made directly from my own funds.\n\n\n4. Ensure the vehicle title is properly transferred to me, as the loan was paid in full.\n\n\n5. Investigate XXXX XXXX for transferring my account to a debt collector at the time of purchase  without default  in violation of consumer lending standards.\n\n\n\nI am prepared to provide all necessary supporting documents, including receipts, certified mail records, payment confirmations, and written communications.\n\nPlease contact me at XXXX XXXX XXXX  or XXXX if additional information is needed.\n\nThank you for your attention to this matter and for protecting the rights of California consumers.\n\nSincerely,\nXXXX XXXX

Company response to consumer: Closed with explanation