Consumer complaint received 2026-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
Subject : Citibank , N.A . My Name : XXXX XXXX Account Number : XXXX On XX/XX/XXXX, I deposited a certified bank cashier 's check in the amount of {$1400.00} via XXXX XXXX into my Citibank account. The check was drawn on XXXX XXXX. At the time of deposit, I was informed by Citibank that the funds would be available on XX/XX/XXXX. As of XX/XX/XXXX seven business days after the deposit the funds remain unavailable. This deposit does not qualify for any of the exception holds permitted under 12 CFR 229.13. The check amount, {$1400.00}, is far below the {$6700.00} large-deposit exception threshold currently in effect under 12 CFR 229.19. This is not a new account, not a redeposited check, and I have not been notified of any reasonable-cause hold. Under 12 CFR 229.12, a cashier 's check deposit that does not qualify for next-day availability under 229.10 ( i.e., one not deposited in person to a bank employee ) is still required to be made available no later than the second business day after deposit. I am now well beyond that maximum permissible period. Additionally, if Citibank applied an exception hold under 229.13, I was not provided the written notice required under 229.13 ( g ) at the time of deposit stating the reason for the hold and the date funds would become available. I have no record of receiving such notice. I have attempted to resolve this directly with Citibank customer service on multiple occasions. Each time, I was connected with general call center representatives who could not explain the basis for the continued hold, could not provide an exception code, and could not escalate the matter to deposit operations for resolution. I have no Citibank branch location within a reasonable distance of my residence in the XXXX, XXXX XXXX area, which has prevented in-person escalation. I am requesting that Citibank : Immediately release the held funds in the amount of {$1400.00} ; Provide written confirmation of the specific exception code, if any, applied to this deposit under 12 CFR 229.13, and the date any required notice was issued to me ; and Confirm in writing that this matter has been resolved in compliance with the timeframes set forth in Regulation CC, 12 CFR Part 229, and the Expedited Funds Availability Act, 12 U.S.C. XXXX. Desired XXXX Account credited/ funds released ; written explanation of the hold basis. Supporting facts to have ready if asked Deposit date : XX/XX/XXXX ( Monday ) Promised availability date given by Citibank : XX/XX/XXXX Check amount : {$1400.00} Check type : Certified cashier 's check, drawn on XXXX XXXX XXXX method : Mobile deposit Business days elapsed as of XX/XX/XXXX : XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX ) No branch access in XXXX XXXX area for in-person escalation No written exception-hold notice received Policy anchors to cite if the complaint portal allows attachments or if Citibank responds and you need to reply Statute : 12 U.S.C. 4002 funds availability schedules 12 U.S.C. 4003 specific schedules for cashier's/certified/teller 's checks 12 U.S.C. 4004 permissible exceptions and required notice 12 U.S.C. 4007 civil liability for noncompliance Regulation CC ( 12 CFR Part 229 ) : 229.10 next-day availability ( in-person deposit only ) 229.12 second-business-day availability ( applies to your mobile deposit ) 229.13 exception holds ( none apply at {$1400.00} ) 229.13 ( g ) written notice requirement for any exception hold 229.19 current inflation-indexed thresholds ( {$6700.00} large-deposit line ) 229.21 civil liability provisions UCC ( XXXX Business & Commerce Code, XXXX 's adoption of the UCC ) : 3.104 / 3.409 defines a cashier 's check ; issuing bank is primary obligor at issuance, not a payee awaiting collection 3.411 issuing bank 's obligation on a cashier 's check 4.215 final payment/credit of items ; relevant if Citibank claims ongoing " collection '' risk, which does not apply the same way to certified funds These citations establish that a certified cashier 's check carries materially lower collection risk than an ordinary check, which is precisely why Regulation CC affords it faster availability treatment, and why a 7-business-day hold on a sub-threshold cashier 's check deposit is outside the permissible schedule.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation