Consumer complaint received 2025-10-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX XXXX, on behalf of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX XXXX XXXX To : Capital One, Business Banking Operations Cc : Consumer Financial Protection Bureau ( CFPB ) Date : XX/XX/year> Account : XXXX XXXX XXXX Account ending in XXXX References : CFPB Complaint ID : XXXX Capital One XXXX  : XXXX Subject : Immediate Review and Release of Lawful Business Funds {$40000.00} ( XXXX Wire ), {$70000.00} Incoming Wire, and {$5700.00} Balance Dear Capital One Team, I submit this consolidated letter to document the facts, reference prior correspondence, and formally demand the prompt release of lawful business funds belonging to XXXX XXXX XXXX XXXX 

Important Notice : Any unauthorized reversal, refund, or administrative action taken without my prior written consent would directly expose me to the risk of becoming a double-spend scam victim, despite my full compliance and the verified legitimacy of all transactions. 
I am providing complete verified documentation to prevent such an outcome and to ensure transparent resolution in accordance with applicable banking and consumer protection standards. 


1. Background and Timeline XX/XX/year> : Conducted a legitimate cryptocurrency sale through XXXX ( Trade ID : XXXX ) to buyer XXXX ( XXXX XXXX ) for {$40000.00} via bank wire. 
XX/XX/year> : Buyer initiated a {$40000.00} wire transfer from XXXX XXXX XXXX  to XXXX XXXX XXXX Capital One business account. Funds appeared as deposited. 
XX/XX/year> : Upon accessing the account, I discovered that the {$40000.00} was frozen without prior notice. 
Complete transaction documentation was submitted to both Capital One and the CFPB, including escrow proof, trade receipts, buyer verification, XXXX wire confirmation, and Capital One account screenshots. 


2. Capital Ones Response Capital Ones response ( referencing CFPB Complaint ID XXXX and XXXX XXXXXXXX ) confirmed that a 3rd party Hard Hold was placed and notifications were sent to three remitting banks requesting indemnification prior to fund release.

However, Capital One failed to disclose which banks were contacted, the legal authority for this hold, or any estimated timeframe for resolution.

This lack of transparency has caused severe business disruption and financial damage. 


3. Additional Funds Affected On XX/XX/year>, I requested written confirmation and release of additional funds : {$70000.00} incoming wire ( customer trade settlement ) {$5700.00} existing balance These funds are legitimate and required to complete an active business trade. XXXX Support explicitly requested written confirmation from Capital One that these funds would not be refunded, canceled, or reversed due to unrelated account reviews. 


4. Verified Customer Transactions ( Evidence ) Attached documentation verifies that XXXX XXXX XXXX, a verified business account holder at XXXX XXXX XXXX XXXX XXXX ( XXXX ), conducted the relevant transfers : XXXX XXXX XXXX Business Debit Card confirming origin of funds. 
Her California Drivers License ( ID Verification ). 
A signed written statement : I, XXXX XXXX, buying {$30000.00} XXXX from XXXX on XXXX paying with my balance. This transaction is non-refundable. 

These materials confirm legitimate, traceable business transactions tied to both the {$30000.00} and {$70000.00} deposits into XXXX XXXX XXXX Capital One account. 


5. Harm and Urgency The ongoing freeze has resulted in substantial financial harm, operational delays, and reputational risk to XXXX XXXX XXXX. 
All impacted transactions are lawful, fully documented, and verified, with no notice of fraud, chargeback, or active dispute ever issued to me. 


Requests for Immediate Action 1. Release of Funds : - {$40000.00} ( XXXX XXXX Wire, XX/XX/year> ) - {$70000.00} ( Incoming Wire, Customer Trade Settlement ) - {$5700.00} ( Existing Account Balance ) 2. Written Confirmation : - That the {$70000.00} and {$5700.00} are unrelated to any disputes or reviews and will not be refunded, canceled, or reversed. 
- That no 3rd party Hard Hold remains in effect. 
- That no actions, reversals, or refund requests will be executed without my prior written consent, as I possess full verified documentation proving the legitimacy of all transactions. 
Any such unauthorized action would expose me to risk of becoming a double-spend scam victim, despite having fulfilled all contractual obligations in good faith. 
XXXX. Transparency and Disclosure : - Identify the three remitting banks contacted under the 3rd party Hard Hold.

- Provide the legal justification and expected timeline for the holds removal.

4. Ongoing Status Updates : - Provide written updates until the funds are fully released and the account is restored to normal operation.

If Capital One fails to resolve this matter promptly, I will pursue formal escalation through the CFPB and seek remedies for financial and reputational damages caused by this unlawful and prolonged restriction. 


Attachments ( Evidence ) XXXX. XXXX XXXX XXXX California Drivers License ( ID Verification ) XXXX. XXXX XXXX XXXX XXXX Business Debit Card ( Account Origin ) 3. Signed written statement confirming {$30000.00} XXXX purchase from XXXX on XXXX XXXX. Copies of XXXX chat logs and trade receipts ( Trade ID : XXXX ) confirming {$40000.00} transaction 5. Photographic evidence of {$40000.00} wire transfer and account freeze 6. XXXX verification documents and user verification screenshots related to counterparties ( XXXX XXXX XXXX and XXXX XXXX ) 7. Additional photographic verification of ID and business debit card Thank you for your urgent attention to this matter. 
Please provide written confirmation and resolution in official form ( Capital One letterhead or PDF ) so that I may forward it to XXXX Support immediately. 

Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation