Consumer complaint received 2025-01-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to dispute the accuracy and validity of a charge-off account that has been reported on my consumer report. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., I have the right to accurate and complete information in my credit reports. I believe the information regarding this charge-off account is inaccurate and/or incomplete, and I request an immediate investigation into this matter. 

XXXX XXXX Inaccuracies 1 . Account Status Discrepancy : o The report lists the account status as " Derogatory '' despite the fact that the comments suggest the account was closed due to inactivity. This is inconsistent with the definition of a derogatory status, which implies default or significant late payments, not inactivity. 
2. Payment Status : o The payment status is listed as " Collection/Chargeoff '' even though the balance is noted as {$0.00}. This is contradictory because a chargeoff typically indicates an unpaid balance written off as a loss. 
XXXX. High Credit Discrepancy : o The high credit is listed as {$920.00}, but the credit limit is {$420.00}. High credit should reflect the highest balance ever reported, which seems inconsistent with the credit limit. 
XXXX. Inconsistent Reporting Dates : o The " Date Last Active '' ( XX/XX/XXXX ) and " Date of Last Payment '' ( XX/XX/XXXX ) suggest inconsistencies in activity. A payment in XXXX does not align with the last active date being in XXXX. 
XXXX. Comments Section : o The comments mention : '' Account has been closed due to inactivity. '' " Unpaid balance reported as a loss by the credit grantor. '' o These statements appear contradictory, as an unpaid balance ( {$920.00} ) can not coexist with an inactive, closed account with a {$0.00} balance. 
XXXX. Consumer Statement : o The report includes " CONSUMER STATEMENT ITEM IN DISPUTE BY CONSUMER, '' indicating that this account has already been disputed. If this is still unresolved, the credit reporting agency may be in violation of the Fair Credit Reporting Act ( FCRA ) Section 611, which requires a timely investigation and resolution. 




Applicable Legal Basis for Dispute 1. Verification Requirement ( 15 U.S.C. 1681i ) : - The FCRA mandates that all disputed information be verified within 30 days of a consumers dispute. If the information can not be verified, it must be corrected or deleted.

2. Obligation of Accuracy ( 15 U.S.C. 1681e ( b ) ) : - Consumer reporting agencies must ensure maximum possible accuracy of the information in consumer reports. The inaccurate or unverifiable information regarding the charge-off account violates this requirement. 
XXXX. Re-Aging of Debt ( 15 U.S.C. 1681c ) : - The FCRA prohibits re-aging of old debt. If the date of first delinquency is inaccurately reported, the charge-off may appear on my credit report longer than the allowed 7 years.

4. Validation of Debt ( Fair Debt Collection Practices Act, 15 U.S.C. 1692g ) : - Under the FDCPA, if the debt is being collected by a third party, I have the right to request validation of the debt, including proof of ownership and the amount owed. If the creditor or collection agency can not validate the debt, it must be removed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation