Consumer complaint received 2026-01-21 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Paypal Holdings, Inc
State: NY

Complaint narrative:
I have a business which is in its XXXX year started by my late husband who passed away 18 years ago, He was a XXXX XXXX and in order for me to survive, I was able to hone my skills and continue the business for the past 18 years. I unfortunately, had a XXXX in late XXXX and was XXXX  and in XXXX XXXX almost XXXX weeks ago and am home continuing my XXXX XXXX and being in the hands of XXXX  assigned by the XXXX XXXX hours a day. While in XXXX, I was contacted by a lady who asked me to restore and rebuild an old dollhouse which had been in the family. She contacted me about XX/XX/XXXXXXXX  and I told her that I was still recovering from the XXXX and when I go back to work, I would have to continue the jobs of making new dollhouses and restoring old ones on a first come basis and there would be a waiting time. She agreed tp waiting and gave me a deposit of {$450.00} for the work, the second half to be paid upon completion of the job. She told me when I gott o the job. Some months later, she indicated that she would like it by XX/XX/XXXXXXXX  and I said I would do my best t do it and put the job before some other ones in order to accommodate her. In the interim, I was told that my store space was being renovated and I had to remove all my fixtures and stock from the store for the duration of the renovation and so, I took work home and am now working at home so that the customers don't have to wait any longer than necessary. It is slower for me since I have yet regained all of my strength and the use of my legs but am continuing XXXX XXXX and the XXXX has assigned an aid to assist me 12 hours a day since the XXXX has taken over my case and is overseeing my progress. I am a XXXX  citizen and collect a Social Security check of {$1000.00} a month. I do not clear a lot from my work but I feel it is my mission in life to continue my husband 's legacy who was a famous XXXX XXXX and it is a labor of love. I design and build special dollhouses which are exclusively mine and also specialize in restoring older dollhouses and my work is recognized as well as commissioned house replicas which I have done guided by observing my late husband for over XXXX tears and the techniques he showed me. I received a deposit from the customer through Paypal who chose to return her money. I told them that the job was to be completed by XX/XX/XXXXXXXX  and it was XXXX and told them I had correspondence with her proving that. But, they did not give me a chance to defend my position ... rendering summary judgment in her favor. My website is XXXX  where you can see my work as well as my late husband 's work. I am a serious XXXX  having devoted almost 50 years of my life to this business. I am an acknowledged expert at what I do and in fact all of my other orders which I have to do were ordered way before hers. She gave me no indication that she would be asking Paypal to return her money, but, until the week of her action, we had correspondence stating that I would do her job for XXXX. 
I think : Paypal was wrong in not allowing me to defend myself and it is tantamount to a " kangaroo court ''. I have been without income except for my small Social Security check since the end of XXXX and have been holding on to monies to pay for back rent at my store and hope to be back there running it soon. My recuperation process is slower because a XXXX can slow down your leg functions but fotunately my mind has remaind unscathed. They told me it is because the work wasn't done.... but.... the work was due in XX/XX/XXXXXXXX  and they said that didn't matter and they refused to let me provide proof of that through correspondence with the customer. I feel I was unjustly treated and that they used bully tactics on me. I ask that you intervene and do not allow them to treat people this way.

Company response to consumer: Closed with explanation