Consumer complaint received 2024-09-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: CITIZENS FINANCIAL GROUP, INC.
State: PA

Complaint narrative:
Approx XXXX weeks ago my accountant and I discovered XXXX charges on my account from XXXX XXXX that I did NOT AUTHORIZE OR USE OR KNOW ABOUT! I immediately called the company and my bank! Yes I use this company however anytime I use this company every single transaction is recorded in their database and I can see any transaction that I make or that is requested from me! The company told me I could NOT SEE the transactions and neither could they and that it would take XXXX days for a report and I mmediatly valled XXXX bank and ordered a new debit card and disputed these transactions that I DID NOT DO AND THAT WERE NOT IN MY HISTORY! 
{$XXXX} on XX/XX/year> {$XXXX} XX/XX/year> {$XXXX} XX/XX/year> {$XXXX} XXXX XXXX That is totaling {$XXXX} dollars that XXXX XXXX a thief stole frommme and YES EACH one got me return fees because the money was not in my account! Yes I use this company but these amounts do not match what I normally use and I am definitely not paying for a thief for a company CITIZENS BANK I immediately Reached out to your company, telling your company and expressing my issues. I immediately filed a police report and I immediately filed a Federal Trade Commission report so that my identity was not affected. Citizens Bank you did nothing in 10 days. You did not investigate. You did not ask me for any information and you did not reach out to XXXX XXXX you just denied my claim and did not give me any credit for the thief amount or for the amount of the NSF fees that I got for the thief stealing from me so citizens bank I will not stop. I will keep writing these letters and I will keep complaining. My next step is the XXXX  and the Federal Trade Commission because I will not let a company that I have been banking with for 15 years and have never had this issue let another company steal from me. I am not taking the slightly. I also filed reports against XXXX XXXX the FTC company, the XXXX XXXX XXXX, and the consumer finance protection bureau. I am not just letting your company tell me that I am responsible for {$XXXX} in charges XXXX NSF fees at {$XXXX} a fee I will not pay for a thief and I feel like citizens Bank you are derogatory and you are violating my laws in my rights as a consumer banking with your company because this is not right and you should never ever just say that I am responsible for something without doing your diligence. I dont care if I use this company that makes it easier for them to steal from me because I do use them often make it makes sense! So like I said, I am following this report on citizens Bank for denying my claim in a XXXX day period without even properly investigating it or calling me and asking me what proof I had I am also requesting information and I am going to continue to file reports on citizens Bank for allowing XXXX XXXX to steal from me, and not provide me with the proper authorization or information saying that I authorize these XXXX transactions. 

I am a business woman I meet with my accountant quarterly accountant is this my accountant would not have called me. I would be out {$XXXX} right now but because we are so diligent and because I do keep track of everything that I do with my money I know that these XXXX transactions were theft and your company is charging me for theft when you are {$XXXX} XXXX company and are supposed to ensure and protect us. By law, a temporary credit must be issued, but because your bank wants to be derogatory they wanted to tell me that my claim was denied within XXXX days before they even issued me the temporary credit so now I am going further, and I am being violated in every way possible, and I am closing these accounts with my bank, I will no longer do business with Citizens bank but first I am complaining and I am getting my money back. I reached out to the merchant several times And Citizens bank knows this. I have proof that I reached out to the merchant citizens Bank I would never use cash app again with my bank account and I still have gotten nothing but a denial and they did not even investigate properly. I immediately want a raised red flag with this company and Im going to continue to complain until this is taken care of CITIZENS BANK YOU ARE neglecting me as a customer and lied to me which is derogatory and I have proof that these XXXX transactions are not mine and were never authorized by me and I immediately want this back opened and investigated properly and thoroughly and I immediately want my temporary credit of {$XXXX}. The next step of mine is reaching out to my attorney and citizens Bank. I do not think you want to be in the news like every other bank right now for derogatory lending and treating your customers horribly I am not OK with this, and you have violated me and lied to me in every way as a consumer. 
I want my dispute opened and investigated properly and I want this bank to do the rite things because if they think that I am paying for somebody to steal, they are out of their mind

Company response to consumer: Closed with monetary relief