Consumer complaint received 2025-11-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: OH

Complaint narrative:
Dear XXXX XXXX and the Consumer Financial Protection Bureau, Thank you for your XX/XX/year> letter regarding my complaint. While I appreciate the summary provided, I must formally dispute the findings and request that this case be reopened for full review. 

1. I Unenrolled from Overdraft in XX/XX/year> Yet Fees Continue According to Wells Fargos own records, a courtesy refund was issued on XX/XX/year>. Immediately thereafter, I unenrolled from Standard Overdraft Protection via online banking to prevent further overdrafts. Despite that explicit opt-out, Wells Fargo has continued to process transactions that overdraw my account, resulting in repeated overdraft fees. 

Under 12 C.F.R. 1005.17 ( Regulation E ), a financial institution may not assess overdraft fees on ATM or debit-card transactions without the consumers affirmative opt-in. By continuing to honor transactions and charge fees after my documented unenrollment, Wells Fargo appears to have violated federal consumer-protection law and its own public disclosures. 

2. Declined Transactions Later Approved Without Consent I have verified that certain merchants most notably XXXX repeatedly submit the same payment authorization request after initial declines. For example, when a transaction is declined two times, XXXX will automatically resubmit the same charge across all cards on file until it finds an approval. 

Wells Fargos systems have, on multiple occasions, approved these third-attempt submissions after issuing initial decline responses. This results in unauthorized posting of a previously declined charge and subsequent overdraft fees. 

Once a transaction has been declined, it should not be processed again without explicit consumer re-authorization. Allowing resubmission and approval after a decline particularly for customers unenrolled from overdraft services undermines Regulation E protections and constitutes a failure of the banks authorization controls. 

3. Posting Order and Transparency Issues Wells Fargos own letter acknowledges that deposits and debits may post in unpredictable order depending on merchant submission. When combined with continued overdraft coverage after unenrollment, this creates systemic unpredictability that exposes consumers to fees they could not reasonably avoid. 

The fact that these issues persist after my opt-out demonstrates that the banks systems are either not honoring customer selections or not properly synchronizing authorization and posting logic. 

4. Requested Actions I respectfully request that Wells Fargo and the CFPB : Reopen this case and investigate why overdraft fees continued after unenrollment. 

Provide a complete transaction audit ( including timestamps of authorization and settlement ) for all overdraft events from XX/XX/year> to XX/XX/year>, with the exception of the {$100.00} that Wells Fargo refunded in XXXX. They would only refund 3 overdraft charges, and I have had 57 ( fifty-seven ) overdraft fees deducted from my account ; 54 remaining. 

Identify and correct any system defect that allowed declined transactions to be later approved and posted. 

Refund {$2000.00} in fees resulting from these improper overdraft events. 

Confirm in writing that my account is now fully excluded from all overdraft services and that no negative marks will be reported during the investigation. 

5. Regulatory and Compliance Concerns Given Wells Fargos history of enforcement actions related to overdraft practices, this matter raises broader questions about ongoing compliance with CFPB and OCC orders. I respectfully request that the CFPB review this case for potential systemic issues affecting other consumers who have opted out yet continue to experience similar overdraft activity. 

Conclusion I appreciate your attention to this matter and request a written response confirming receipt and reopening of the case. I will provide additional transaction details or screenshots upon request. 

Thank you for your commitment to transparency and consumer fairness. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation