Consumer complaint received 2025-01-17 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  American Express XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. XXXX American Express XXXX XXXX American Express National Bank XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear American Express XXXX XXXX XXXX, Re : Chronological Grievances and Discrimination Concerns As a loyal American Express customer for over twenty-five years, I am writing to express my outrage and indignation at the complete non-compliant disregard, expulsion, and perpetual blacklisting I have experienced at the hands of American Express XXXX XXXX XXXX XXXX XXXX XXXX, the company you acquired and subsequently discarded, much like me, a loyal customer. I was reduced to a mere number on a spreadsheet, deemed expendable to suit your business objectives, which are not only skewed but also distorted. 

The following chronological events highlight the grievances I have experienced : - XX/XX/XXXX : I applied for and was approved for a {$30000.00} credit line with XXXX ( now American Express XXXX XXXX ). 

- XX/XX/XXXX : I received a {$10000.00} loan disbursement. 

- XX/XX/XXXX : XXXX XXXX XXXX XXXX ( XXXX ) reassured me that they had mailed a payment to settle my outstanding balance. However, they advised me that it took several weeks for the payment to be received by XXXX XXXX XXXX 


XXXX XXXX - XX/XX/XXXX : XXXX XXXX XXXX XXXX ( XXXX ) issued a check for {$3300.00} to pay off the loan. After inquiring about the status of the payment, I discovered that XXXX had initiated a stop payment without my directive or authorization, preventing the payment from being sent to American Express. 

- XX/XX/XXXX : My account was closed, and my credit line was terminated. I had previously discussed these events with XXXX, XXXX of XXXX ( now American Express XXXX XXXX ), who acknowledged that the repayment issues were beyond my control and documented this in my file ( Reference # XXXX ). 

Furthermore, after my account was closed, I was owed a refund of {$50.00}, XXXX handled this : a marginal amount that took an unacceptable XXXX weeks to process. This level of incompetence is inexcusable and demonstrates a staggering lack of efficiency And all the regulatory agencies should know that when you're required to remit refunds/payments and you don't make them on time We're gon na hold you accountable as well. 

Despite this acknowledgment, American Express XXXX XXXX has continued to discriminate against me, affecting my creditworthiness. As an XXXX client, I expect to receive fair and equal treatment. Unfortunately, the incompetence, disservice, and illegitimate guidance I received from your representatives have fallen short of these expectations. 

American Express XXXX XXXX 's systemic failures and blatant disregard for customer welfare are a stark indictment of the company 's priorities. The rigid, inflexible, bureaucratic, and prejudicial mindset of your team has consistently demonstrated a callous disregard for the unique circumstances and variables beyond the control of customers. 

The incompetence and poor training of your representatives have led to a lack of follow-through, follow-up, and efficacy, rendering customers like myself- with over XXXX  years of loyalty to American Express - useless and unworthy. This determination is based on criterion derived from an algorithm in some database, rather than a human being who can understand the nuances of individual circumstances. 

Furthermore, it has become clear that American Express XXXX XXXX has effectively blacklisted me, denying me access to credit and funding opportunities based on variables beyond my control. This is unacceptable and has caused significant harm to my business. 

Goals and Objectives : In light of the egregious disregard for my circumstances and the harm caused to my business, I expect American Express XXXX XXXX to take immediate corrective action. My goals and objectives are : XXXX XXXX. To have my credit report corrected to reflect the true circumstances surrounding my repayment history.

2. To have my creditworthiness reevaluated based on accurate information and human oversight, rather than reliance on algorithms.

3. To receive fair and equal treatment as a loyal American Express customer, with over 25 years of good standing.

4. To have my business relationship with American Express XXXX XXXX reinstated, with access to credit and funding opportunities that reflect my strong credit history and prosperous business.

5. To have the blacklist status removed, allowing me to access credit and funding opportunities without prejudice. 

I believe these goals and objectives are reasonable and justified, given the circumstances. I expect a prompt response and resolution to this matter. 

Please be advised that if this matter is not resolved to my satisfaction, I will be forced to file a formal complaints with the following regulatory agencies : Sincerely, XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Federal Trade Commission ( FTC ) XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Office of the Comptroller of the Currency ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Federal Reserve XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX

Company response to consumer: Closed with explanation