Consumer complaint received 2024-12-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
Dear Sir/Madam, I am writing to formally reques wheelers t a refund of my deposit made for a XXXX XXXX XXXX XXXX which I purchased through your financing services. As you are likely aware, XXXX XXXX XXXX has gone bankrupt and is no longer in business. As a result, the vehicle I purchased is no longer supported with software updates, warranties, or service. 
Additionally, the car has several recalls, which can not be addressed due to the company 's shutdown. Given the circumstances, I did not receive the product or services that I paid for, and I believe I am entitled to a refund of the deposit. 
I respectfully request that Chase assist in facilitating the return of the deposit in accordance with the terms of my agreed nt. Please let me know the necessary steps for proceeding with this request. 
Thanks ALL BENEFITS NOT RECEIVED ON CAR Exclusive XXXX XXXX XXXX Owner Benefits : Technology Free vehicle infotainment system upgrades : Every upgrade to your infotainment system including the next generation XXXX chip at a currently estimated worth of {$2900.00} is free for you. We expect this chip to be available in the XXXX half of XXXX. Free OTA upgrades : Additionally, select new features that we can distribute via XXXX are completely complimentary on your XXXX XXXX XXXX during your vehicles life ( contingent on hardware compatibility ). Lifetime Complimentary Premium Wireless Connectivity : Previously 3 years, the service is now extended through the life of your vehicle, and is expected to be upgraded from XXXX to XXXX in XXXX. XXXX hotspot : Your vehicle will be equipped with a hotspot with up to XXXX of free data usage a month, active for a full decade. Early access to new features : Youll be the first to experience new vehicle features, gaining access to them before any other customers. 
XXXX XXXX warranty : Youre getting a XXXX mile global extension to your XXXX basic warranty, extending your coverage through the first XXXX XXXX miles ( whichever occurs first ). XXXX mile service package : Enjoy our service package that covers repairs on select components of your XXXX XXXX XXXX within the first 4 years or XXXX miles ( whichever occurs first ) at no additional cost per the parameters of your service agreement. Free first tire replacement : You will receive a free set of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for your first tire replacement at a XXXX XXXX XXXX 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  charging stations nationwide through XXXX. 
Access Automatic access to the XXXX XXXX XXXX XXXX XXXX : Stay tuned for details! Plus, more premium exclusives to come : o XXXX XXXX XXXX XXXX XXXX Special events and private test drive opportunities for future vehicle modelsAll these benefits will be available soon along with full details via your Rewards Page below.I would like to take this opportunity to thank you for choosing XXXX. I cant wait to roll out all the exciting enhancements we have planned that will elevate your enjoyment of your XXXX XXXXXXXX XXXX XXXX

Company response to consumer: Closed with explanation