Consumer complaint received 2026-01-09 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with additional add-on products or services — 
Company: Sezzle Inc.
State: FL

Complaint narrative:
I had disputed with sizzle a couple of unauthorized charges that requested information on those I also requested them to fix on my credit bureau with XXXX  they didn't show the payments correctly that showed that I owed a balance that I did not owe. I sent them my bank statements showing proof of the payments they said they'd get back to me I never heard back. I tried to contact them after some time went by they had me blocked. I couldn't call I couldn't go online they had it blocked. I get an email from XXXX  XXXX say that they have the account I requested from them complete documentation and the authorization that they had from Sizzle. I was told that I owed {$39.00} at this point of just trying to get this corrected to where I can get mortgage I have some if I paid this I want documentation show and it's paid in full and I wanted to reflect that through sizzle. Remove the payments that they showed I owed since they were incorrect. I sent them all my documentation XXXX  XXXX  that I had made all the payments I sent them also the bank statement proof of payments I showed the world and credit bureau it didn't show where the payments were adjusted. I also sent them the emails where I disputed charges or sizzle. At the dates of conversations to sizzle. XXXX  XXXX contacts me says that I owe more and I assume what do you mean more how much more you saying and they said they didn't know they couldn't verify anything with sizzle. I emailed them after that so I can have everything on record Tell him that that's not correct to reflect on the information that I submitted they said they would get back to me. Did I received a email XXXX that they no longer have the account they send it back to Sizzle they couldn't verify anything. I still was bought from Sizzle I had to call for a different number when I called I spoke to someone they said that XXXX XXXX had it and they had nothing that they couldn't verify anything. I said they were going to escalate it I even sent them the email from the collection company stating that they said it back two weeks went by and never heard anything I tried calling again and going into the account and again it was still bought All this has been going on since XXXX of XXXX. So this is XX/XX/XXXX still haven't got it resolved I've since done two FTC reports I sent it to XXXX  experience says they keep getting verification with Sizzle when I call from a block number to where I can get through they tell me that they don't have the account and they tell me I have two recorded statements where I record the conversations that they haven't spoke to are been contacted by XXXX  because they do not have the account so I'm going through consumer services to get this to Sizzle with my FTC reports I want this removed from my credit it's been going on since XX/XX/XXXX I've done my dual diligence the companies are reckless with my credit report and I want this malicious action to be rectified.

Company response to consumer: Closed with explanation