Consumer complaint received 2024-05-01 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Westlake Services, LLC
State: LA

Complaint narrative:
On XX/XX/XXXX I did a pre-approval with XXXX and was pre-approved through Westlake Financial Services for a XXXX XXXX XXXX XXXX at Dealership XXXX XXXX XXXX XXXX address XXXX XXXX XXXX XXXXXXXX, XXXXXXXX XXXX XXXX, vehicle stock number XXXX. Prior to me visiting the dealership XX/XX/XXXX when my appointment was set at XXXX, I called Westlake Financial Services about the pre-approval on XX/XX/XXXX seeking information pertaining to my finance charge. At the time of getting on the phone with a representative of Westlake Financial Services, I asked her if my down payment was included in my finance charge, which its supposed to be pursuant to 15 USC 1605 ( a ) of the truth in lending act which governs this transaction, also in 12 cfr 1026.4 ( a ) regulation Z, in this consumer credit transaction, because the finance charge is the sum of all charges and should not include any charges payable in a comparable cash transaction, payable meaning paid to, comparable meaning equal to and cash transaction meaning to exchanging goods or services where payment is made in physical currency, such as coins or banknotes, bank accounts, cheques, or other money that is easily converted to physical cash, like a digital or electronic payment method. Congress states that A the finance charge should be the sum of all charges, which includes the down payment should be include which it wasnt Westlake Financial Services wanted it a down payment in cash, and B that a finance charge doesnt include anything charges of a type thats payable in a comparable cash transaction, and Westlake financial services requested that I make a cash down payment and is a direct violation of 15 usc 1605 ( a ) and is in titled to criminal liability pursuant to 15 usc 1611 willfully and knowingly giving false and I accurate information and not complying with any requirements that are imposed under this 15 usc 1605 of the truth in lending act, willfully and knowingly giving false and inaccurate information because, A the representative of Westlake Financial Services both stated that I had to put down a cash down payment, and that a the down payment wasnt included in my finance charge, and also failing to comply with the requirements that are imposed in a finance charge which is a direct violation of 15 usc 1605 ( a ) and is subject to criminal liability pursuant to 15 usc 1611, furthermore the vehicles insurance premium is also suppose to be included in finance charge as well as any other fees and premiums pursuant to 15 usc 1605 ( c ) and if Westlake Financial Services requires me to purchase a insurance policy separate that would be a direct violation to 15 USC 1605 ( c ) and is subject to criminal liability pursuant to 15 usc 1611 for again willfully and knowingly giving false and inaccurate information and not complying with the requirements imposed by making me purchase a insurance premium separately, also anything adverse took upon me in any aspect of this transaction including the pre approval, like pre approving which would be a initial approval, and you decide to deny me that would be a direct violation of 15 usc 1691 ( a ) ( 3 ) of the equal credit opportunity act, also 12 cfr part 1002 regulation b, for you discrimination against me for exercising my rights, which Congress defines as any right, under chapter 41 title 15 in good faith, which I did am trying to resolve in good faith right being 15 usc 1605 that I expressed concern about that Westlake Financial Services is in direct violation of, can be subject to civil liability pursuant to 15 usc 1691e ( a ) and 15 usc 1691e ( b ) and I respect your opinion on the matter but we need to operate on fact of the matter to stay in honor or this may be considered fraud and if you can show me any state law or company policy that can trump federal laws I and would you be willing to put it on the record via affidavit? Im trying to resolve this matter as soon as possible, no timely resolution will result in me filing litigation in a federal court venue Against westlake financial services where it will be trail by jury. I also have a call recording of the rude representative as well who hung up in my face when I wanted to get transferred to a person who was more competent to understand the fact of the matter and I will use it as evidence as well in court, I am in Louisiana and was the one party who consistent on the call to be recorded being Louisiana is a 1 party state, this is public knowledge so there is no way westlake financial services or its representatives shouldnt know these especially if these are laws that pertain to their course of buisness, and westlake financial has possibly violated these laws multiple times with consumers who are competent enough to understand these laws and fully take advantage of them with these deceptive business practices and cfpb should conduct a further investigation on Westlake Financial Services as well with other government regulatory agencies to protect the wellbeing of consumers from this happening again and against, time is of the essence UCC 1-202 ( a ) and from this notice you have been notified Notice to agent is, notice to principal

Company response to consumer: Closed with explanation