Consumer complaint received 2025-05-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
XX/XX/year> I went to Chase Bank in XXXX to get an acknowledgment letter notarized for my XXXX. XXXX from the XXXX location stated that their notary had been transferred. She called another location, which was the XXXX XXXX location. She verified it was a XXXX  there, XXXX. When I walked into the bank, I was on the phone. I overheard someone say that someone was coming for a XXXX from XXXX. I went to the tellers window to be serviced. I told the teller I needed a XXXX. The lady called the teller over to look at the document. At the same time, both tellers are reading the document. 
I asked who was going to do the XXXX  The lady with the hijab said I can do it. I asked the other lady without the hijab what her name was. She said, XXXX. I repeated, your name is XXXX. She said what is that supposed to mean. I said your name is XXXX. And she storms off to tell her XXXX. The lady with a hijab took my document over to the XXXX. I walk over to the XXXX, and she says, I cant assist you until you get off the phone. I was baffled. I said I came here to get a XXXX. You tell me that I must leave. 
I said you didnt even ask me what happened. I am being racially profiled. I said let me record this. I ended my phone call. She responds : You cant record. I said I am going to record because now you are calling the police, making a false report against me, saying I am irate. I kept recording to avoid going to jail because this XXXX lied. She falsely claimed that I was trespassing and wanted me removed without reason. You cant record while being on the phone. You must hang up. So, the video footage will show that she began to call the police before I started to record. This is a racially motivated event. After speaking with the XXXX XXXX police, I was informed that I should contact the corporation. XXXX ( XXXX XXXX said she refused to service me because I was recording, not because of XXXX. XXXX and XXXX are XXXX  and XXXX. The only pleasant one was the lady with the hijab, who I thought was XXXX. However, XXXX instructed her not to complete the XXXX 

I made the complaint on XX/XX/year> and posted a XXXX review. 
Chase XXXX # XXXX And, I heard nothing from Chase. I received a letter in the mail dated XX/XX/year>. 
From Branch Complaint Escalations : XXXX I called Chase on XX/XX/year> and the representative was an apologetic saying she was responding to a complaint filed XX/XX/year>. And said a Code of Conduct would be filed against the employee. 

I received a letter XX/XX/year> dated XX/XX/year> from Chase XXXX XXXX XXXX stating " We are notifying you that your account ( s ) above is under review due to inappropriate conduct with our employee ( s ) ''.

I requested the actually police report and I got proof the employee is lying. The police report contradicts what the employee said. And, I have video footage and phone records to prove it. 

Zoom in on the cameras... The teller has a law badge on the right chest of her uniform and on the left chest she had a name tag that read " XXXX '' and not XXXX The video will show that XXXX was looking on to a letter that she was not qualified to XXXX, but there to intimidate and give me a hard time as though I was committing fraud.

Company response to consumer: Closed with explanation