Consumer complaint received 2017-06-27 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Closing your account — Can't close your account
Company: Bread Financial Holdings, Inc.
State: OR

Complaint narrative:
I had a XXXX XXXX card with Comenity Bank. I paid off my account 100 % but then they started charging me a fee because I had a XXXX balance. Then they started charging late fees on those fees even though I spent no money on the card. I request that the card be closed and they confirmed that it was closed but they outright lied. The account is still open and they are continuing to charge late fees on the account. They also directly debited money out of my account multiple times without my authorization at one point causing a overdraft fee. <P/><P/>Related communication below. <P/><P/>From : Comenity BankSent : Wednesday, XX/XX/XXXX XXXX XXXX ( ET ) To : YouSubject : Re : Late Fees or Finance ChargesMessage ID:XXXX Thank you for your recent inquiry to our Customer Care Department . Comenity Bank issues your account and responds to all credit related inquiries. Per your request, I have closed your account. Your current balance is {$21.00} and this information will be provided to the national credit reporting agencies. We will continue to send monthly billing statements on any remaining balance until it is paid in full. Although you requested your account closed, I hope that you will continue to shop with XXXX XXXX XXXX. I value you as a customer and would like to invite you to apply for a new credit card account in the future. Please be informed that the payment of {$7.00} made on XX/XX/XXXX has been applied to the minimum payment of {$7.00} due forXX/XX/XXXX. As the minimum payment due was not received by the scheduled due date the late fee of {$7.00} was assessed to your XXXX XXXX XXXX account. Also be informed that the {$2.00} minimum charge is a finance charge. The finance charge is assessed to the account when you have a carryover balance. The interest charged to the account is calculated on the average daily balance. The only way to avoid the finance charge is to pay the statement balance in full each month. We hope this information is helpful. For the security of your account information, we ask if there are any follow up questions you have related to this concern, please click on the reply button. Sincerely, XXXX XXXX Internet Customer Care Team Original Message Follows : -- -- -- -- -- -- -- -- -- -- -- -- Why am I getting late fees on a XXXX balance? Then did you attempt to debit this late fee on a XXXX balance from my bank account without authorization. I am reporting you to the Consumer Protection organization and the BBB XXXX  : //www.usa.gov/state-consumer/oregon Close this account immediately. From : YouSent : Tuesday, XX/XX/XXXX XXXX XXXX  ( ET ) To : Comenity BankSubject : Late Fees or Finance ChargesMessage ID:XXXX Why am I getting late fees on a XXXX balance? Then did you attempt to debit this late fee on a XXXX balance from my bank account without authorization. I am reporting you to the Consumer Protection organization and the BBB https :  //www.usa.gov/state-consumer/oregon Close this account immediately.

Company response to consumer: Closed with explanation