Consumer complaint received 2026-03-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: AL

Complaint narrative:
On XX/XX/year> around XXXX. I had decided to post some items for sale on the XXXX app, I've been buying clothes and shoes etc from the app for years with no issues. I had just posted a few items to sale, and I received a notification on the app that a tablecloth I had posted had sold for {$6.00}. I had never sold anything so I was not aware of the possibility that it was a scam. I later learned the proper procedure for receiving payment for items. So at this time I thought everything was proper. I received a few emails stating I had sold this item and that I needed to click the link in the email and enter my information to get paid. I clicked the link not knowing any better, and was asked to enter a debit card for my payment to be put on. I had given them a prepaid debit card I had bought from XXXX so to keep my XXXX sales if any separate from our bank accounts. I was told I had to enter a actual debit or credit card because the prepaid card wasn't insured if something went wrong. I ended up entering my address and my debit card number.I was becoming suspicious when I received a email from Paypal stating that I had just sent {$1200.00} to a XXXX XXXX somewhere in XXXX Im assuming since it was being transferred into XXXX XXXX. I immediately contacted Paypal to put a stop to this unauthorized transaction. I had to file a dispute with the Paypal AI assistant. I immediately called my bank and canceled my debit card and I asked if that was all I needed to do to protect mine and my husbands accounts, since Paypal had my checking account information. I was told yes, that was wrong. The following day I received a email from Paypal stating that they were allowing the transaction because it looked normal to them .Now Ive called and Ive appealed Ive spoken to so many people at Paypal trying to get them to understand I did not authorize that transaction, I have never even had that much money. That I was scammed under the pretense that I was being paid for {$6.00} tablecloth that I supposedly sold, never once did I see anything to buy, I was never asked to buy anything. I've repeatedly went over and over this trying to get someone at Paypal to listen to me. I've asked many times for a supervisor, they always put me on hold until the line goes dead. I have never been so violated by a scammer, then treated like a criminal by Paypal who is supposed to be protecting me and my accounts.Ive called every other day trying to get this resolved with this scammer and put a stop to this nonsense that I shouldn't even be having to deal with. PayPal never checked with me to see if it was a valid transaction or sent any alerts nothing just we sent it now you owe this money. I have filed a police report. I understand these scammers run a scam and steal what they can and then shut it down and move on to the next scam and authorities do their best to investigate but it's usually futile the officer told me. Im not computer or tech savvy at all this complaint was supposed to take a few minutes it has taken me 3 days because I don't even know how to put the scammer emails on a PDF to send it. Fingers crossed and praying that I finally got it. Im sending the scammer emails that I hadn't deleted I was so scared I was afraid to open them. and the police report, and where I had to go put a stop payment on the {$1200.00} that Paypal is still trying to get from our accounts .Im hoping its proper and sufficient.

Company response to consumer: Closed with monetary relief