Consumer complaint received 2025-10-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: NC

Complaint narrative:
I closed my business account with Chase over the phone. They told me it was closed that day. I asked them if it was done. they affirmed it was. the following day my son XXXX  a deposit which he owed back for a loan. He paid earlier than I expected. I called Chase the following day that showed I had {$1000.00} balance. I asked why they would accept it on a closed account. they didn't have an answer, said it was odd, but sometimes in transition it happens, I asked them to send it back. they wouldn't do that, since the XXXX  rule is unchangeable. I said if the account was closed, it was THEIR fault to receive it. asked if I could XXXX  it back out since it shows as a balance. they said no. because the account was closed! - I was then told that they would send a check to me after 14 business days- to be sure there were no other checks or charges coming in. I don ' have checks I told them. I waited. I also mentioned I would not be reopening a business account - to ask if they would send it to ME, personally. then I was told the best way was to go into a branch to reopen the account ( within 60 days ) and then I could re-dosit the check they sent ( 28 days later ) made to the corporate account. I drove XXXX miles, to effect this change. The bankers at chase in XXXX XXXX SC, said they would handle it for mre. I gave them my ID, the check, then said I could give them copies of the XXXX that was issued. an hour later, the person who claimed to be able to reopen the account informed me that he couldn't reoopen it as it was not in good order ( understandably, since I did not renew the corp ) - he did he he could have the check re-issued to me in my name, since I had presented myself, proved that I was signer etc, bad news was that he said I would have to wait for that check to be " reissued '' and it could take 10 to 14 business day ( now we are nearing XXXX weeks ). I have waited already XXXX weeks - as of today XX/XX/year>, still no check. so I called XXXX more time to speak to chase. I was passed to XXXX different departments, no one could help- then I was told I coiuld go back to the branch in XXXX XXXX SC ( XXXX mile trip ). I told them I already did that and they said I would get this check in the mail. the person I was talking to said, that a check couldn't be made to me, and as far as they knew no such arrangement has been made by a Chase bank. they turn you around ver and over and over, I am a senior citizen. XXXX XXXX XXXX. after asking for the actual direct bank phone number, I called and got the messagem " we are busy with other customers, can't take your call. try again another time '' and then it disconnected. no way to leave a message asking for a call back!!! Never have I dealt with such underhandedness - I can't get this resolved over the phone with Chase. I can't do it even after I was told it was handled in person. at a Chase bank .. basically they have stolen this {$1000.00} from me. the stress alone .... Is stressing my health, my nerves, my mind... what is going on with the banks????? I need help

Company response to consumer: Closed with explanation