Consumer complaint received 2026-03-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: Coinbase, Inc.
State: TX

Complaint narrative:
I am filing this complaint against Coinbase for engaging in conduct that I believe constitutes unfair, deceptive, and abusive acts and practices, as well as negligent account handling that has caused me financial harm and placed my creditworthiness at risk. This issue began on XX/XX/year>, when I attempted to add funds to my Coinbase account in order to satisfy an outstanding credit obligation. The transaction was immediately placed on hold under the justification of security reasons, preventing timely completion. Recognizing the urgency, I contacted Coinbase support the same day. I was subsequently informed that the transaction had failed and that I needed to initiate another payment. Acting in good faith, I attempted to resolve the balance using my debit card. Although the transaction was processed through my bank, Coinbase again imposed restrictions, ultimately blocking my ability to use any payment method, including my linked bank account and debit card. From that point forward, I was completely prevented from satisfying my financial obligation. Between XX/XX/year>, and XX/XX/year>, I opened approximately XXXX separate support cases. In each instance, I was explicitly assured that my case would be escalated and reviewed. However, Coinbase failed to escalate, investigate, or resolve the issue in any meaningful way. This pattern of repeated assurances without action reflects a breakdown in their internal compliance and dispute resolution processes. On XX/XX/year>, Coinbase unilaterally closed my account without resolving the issue and without providing any viable mechanism for me to make payment. Despite my continued attempts to contact support and request alternative payment options, I was denied the ability to cure the balance. Coinbases conduct may constitute violations of multiple federal consumer protection standards, including : Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) under the XXXX XXXX XXXX Reform and Consumer Protection Act Coinbases actions were unfair in that they caused substantial financial harm by preventing me from making a payment while still holding me responsible for the obligation. Their conduct was deceptive, as I was repeatedly told my cases would be escalated, which did not occur. Their behavior may be considered abusive, as it interfered with my ability to understand and act upon my financial obligation. Fair Credit Reporting Act To the extent that Coinbases actions result in negative credit reporting, such reporting would be inherently inaccurate and unjust, given that I was actively prevented from making payment despite repeated good-faith efforts. Electronic Fund Transfer Act ( Regulation E ) Coinbases handling of electronic transactions, including placing holds, rejecting payments, and failing to provide clear error resolution or access to funds, raises serious concerns regarding compliance with consumer protections governing electronic fund transfers. As a direct result of Coinbases actions : I have been denied any reasonable means to satisfy a legitimate financial obligation I face potential damage to my credit profile through no fault of my own I have experienced significant frustration, time loss, and financial uncertainty I have been subjected to a system in which payment is required but structurally impossible to complete

Company response to consumer: Closed with explanation