Consumer complaint received 2022-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I received a call from Bank of America claiming I was eligible for {$8000.00} loan and if I wanted to boost my credit I was interested in boosting my credit I ask how do I do this I found out it was Bank of America employees who scam me saying the XXXX XXXX would deposit fund into my account I did not have to provide any info bank employee already had it. Because I was customer 13 years the Bank of America employee told me XXXX XXXX would deposit funds into my account I would have return it and they said Bank of America would deposit I would do same I was just needing one point boost my credit score. Later I find out Bank of America data was breach this was bank scam I was told they had on video me deposit checks that turn out be fake into atm in XXXX XXXX I then ask for proof video then Bank of America changed there story and told me it was done mobile check was my name forged spelled incorrectly. I told Bank of America I never deposit in my mobile app I would have known it have be from my number Bank of America employee told me no only other way it was done by employee I ask who so I can report them to police Bank of America employee said cant say have to protect my employees I said they scam / frauded me you want to cover for them make customer responsible they said yes. Part that concern me is I have 3 social security direct deposits going in Bank of America refuses to give it to me told me its going pay employee who scam me I said how is that fair that my only income for entire month Im suppose use 2 of those checks for my XXXX XXXX XXXX who has medical issues she going with no food I have nothing pay her friend given her some food not enough keep her healthy for month worth that what ssi check was for Im ask that Bank of America pay me those social security checks it was them who came to me it was there employee who scam me put fake funds into mg account I never had any knowledge of checks being use or my name being forged Ive filed police report fbi report with you guys fitc you guys occ and 2 news channels I was unable to provide school supplies for my daughter because Bank of America thinks its ok to scam customers and then make them suffer. They said that to my face. I dont know how anyone can hold me responsible for Bank of America scam going on. I never gave Bank of America anybody ever my log in info and Bank of America was able to change that lock me out theyve gotten away with it so far Ive ask for for supervisors and or managers they hung up in my face or told me leave not come back Ive been trying clear my name Bank of America has treated me so badly I dont know how theyre even allowed treat customers of 13 years like this. Im out this social security Im struggling provide for my kid needs and to survive myself knowing that my only income. Bank of America refuses to give it to me even tho federal money.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation