Consumer complaint received 2024-12-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
[ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX ] [ XXXX, NY, XXXX ] [ XXXX ] [ XXXX ] [ XX/XX/XXXX ] Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX, IA XXXX Subject : Complaint Regarding Violations of the Fair Credit Reporting Act ( FCRA ) by Experian Dear CFPB, I am submitting this formal complaint against Experian for its failure to comply with the Fair Credit Reporting Act ( FCRA ) during the dispute process for inaccurate information reported on my credit report. Below, I have detailed the specific violations and my concerns regarding Experians handling of my dispute concerning the account with XXXX XXXXXXXX XXXX ( Account # XXXX ). 

On [ XX/XX/XXXX ], I filed a dispute with Experian regarding inaccuracies in the reporting of the above-referenced account. I waited over 35 days for a resolution, only to receive a response claiming the information was accurate, without proper investigation or correction of the errors I identified.

Failure to Conduct a Reasonable Investigation ( 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ) : Experian is required to conduct a reasonable investigation of disputes. Despite providing detailed evidence to demonstrate inaccuracies in the accounts payment history, balance, and status updates, Experian failed to reasonably investigate or address the errors. The ongoing reporting of incorrect information indicates negligence in fulfilling this obligation.

Failure to Provide Results of the Investigation ( 15 U.S.C. 1681i ( a ) ( 6 ) ) :
Experians response to my dispute did not include the necessary details regarding their investigation. They failed to explain how the disputed information was verified as accurate or provide supporting evidence from the furnisher XXXX XXXX XXXX XXXX XXXX 

Failure to Correct or Delete Inaccurate Information ( 15 U.S.C. 1681i ( a ) ( 5 ) ) : The investigation results did not lead to the correction or deletion of the following inaccuracies : Payment history inaccurately shows delinquent activity in XXXX, despite the account being charged off in XX/XX/XXXX. 

Balance updates as recent as XX/XX/XXXX suggest re-aging of the debt, a practice prohibited under the FCRA. 

Discrepancies in the reported balance ( {$520.00} ), past due amount ( {$520.00} ), and highest balance ( {$580.00} ).

Failure to Consider Consumer-Provided Evidence ( 15 U.S.C. 1681i ( a ) ( 2 ) ( B ) ) : I provided supporting documentation highlighting these inaccuracies, which Experian appears to have ignored during their investigation. This failure to consider or forward relevant information to the furnisher violates the FCRA. 
Continuing to Report Disputed Information Without Proper Verification ( 15 U.S.C. 1681s-2 ( b ) ) : Experian continues to report inaccurate information despite its failure to properly verify the validity of the disputed account details. This practice further undermines the reliability of the credit reporting process.

I request the CFPBs assistance in ensuring Experian complies with its legal obligations under the FCRA. Specifically, I ask that Experian : Conduct a thorough and reasonable investigation into my dispute. 

Provide a detailed explanation of the steps taken to verify the disputed information and include supporting documentation from XXXX XXXX XXXX 

Correct or delete all inaccurate or unverifiable information related to the disputed account. 

Implement measures to prevent future violations and ensure compliance with the FCRA.

Thank you for your attention to this matter. I trust the CFPB will investigate Experians actions and ensure they fulfill their obligations under the law. Please feel free to contact me if additional information or documentation is required. 

Sincerely, [ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX ] [ XX/XX/XXXX ] [ XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation