Consumer complaint received 2024-08-09 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Chime Financial Inc
State: NC

Complaint narrative:
Here is an email I wrote on ( Mon, XX/XX/year> ) to XXXX XXXX XXXX XXXX : I applied for PPP around late XXXX XXXXXXXX of this year. I used XXXX XXXX XXXX to apply for both rounds simultaneously & qualified for 2 rounds of {$3700.00} each. Chime bank ( lender XXXX XXXX ) returned one of those rounds back to SBA claiming via email nothing was wrong w/my XXXX acct or XXXX, but when I called Chime, they said they returned funds because it was not a business account. I changed my bank to XXXX XXXX in the portal and was paid via XXXX {$3700.00}. When I look at my XXXX portal it says 1st Draw funded,2nd draw borrower withdrawn. 

A XXXX video showed a page on the SBA website basically stating if one qualified for both rounds, and one of the rounds experienced an error, that those funds were secured in our name and we would eventually be paid all of the money we qualified for. 

So, in recent news Chime bank has been delaying customer funds and the article said the CFPB was looking into them. It reminded me about what happened to me during the pandemic. But it didn't just happen to me. There is a whole XXXX  of small business owners who were told by Chime bank that the name they used on the PPP loan was not the same name used on the Chime account, and that is why the funds were not distributed. 
I told them they were mistaken as I just used my first, last name, no middle name. The customer agent who sounded like he was working in a busy XXXX office based on his accent told me he would check with his supervisor. After waiting on hold he told me I didn't get my PPP funds because I did not have a Chime business account. 

I explained I was an XXXX XXXXXXXX and I was the only employee & when I signed up through XXXX and Chime bank was listed as a provider, there was no wording to warn me that I needed a Chime Business account. I already had a regular account with them and have never owned a business account with anyone, though I am a small business. He said he was sorry and there was " nothing '' he could do. I called the SBA who passed the buck & said PPP was handled by the banks, even though Chime told me the moeny went back to the SBA. 

When I looked over the Chime website that gave instructions on how to apply for PPP, it says nothing about needing a business account. Not only that, I could not find a way to even apply for said business account. 
Here I will provide a link to Chime where they explain PPP rules as well as the XXXX of small business owners who were fraudulently told that their names on the PPP loan did not match the name on the Chime account : XXXX XXXX XXXX XXXX XXXX XXXXXXXX [ XXXX XXXX ago So chimed denied my deposit yesterday because they said the name on the deposit didnt match the account. Which is not true. My name is the same on both. I called chime multiple times during to week and they assured me there would be no issue. My question is, what do I now? ]

Company response to consumer: Closed with explanation