Consumer complaint received 2026-04-07 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ALLY FINANCIAL INC.
State: NC

Complaint narrative:
Creditor : Ally Financial Account Number : XXXX XXXX Reported Balance : {$26000.00} Date : XX/XX/year> My name : XXXX XXXX XXXX XXXX, NC XXXX WHAT HAPPENED : I surrendered my vehicle to Ally Financial. Ally Financial sold the vehicle but NEVER provided me with a Notice of Deficiency as required by North Carolina General Statutes 25-9-614. This notice is legally required to disclose the vehicle sale date, sale price, how proceeds were applied to the balance, and the remaining deficiency amount after the sale. Because Ally Financial failed to provide the required deficiency notice, it has forfeited its legal right under NC law to collect or report any deficiency balance. Despite this, Ally Financial is reporting a balance of {$26000.00} including post-sale accrued interest to all three major credit bureaus. This balance was never properly calculated, disclosed, or legally established through the required deficiency notice process. I sent certified dispute letters to Ally Financial directly and to all three credit bureaus demanding verification of this account and proof that a compliant deficiency notice was sent to me. Ally Financial has not provided this documentation. I have no record of receiving any deficiency notice from Ally Financial at any time following the vehicle sale. XXXX ESTABLISHED INACCURACY XXXX XXXX investigated this same account following my certified dispute. Ally Financial FAILED TO RESPOND to Equifax 's investigation. Equifax removed this account from my credit file as a result. My XXXX credit score as of XX/XX/year> is XXXX reflecting a report now free of this account. This creditor continues reporting to XXXX and XXXX in violation of FCRA 623, despite having conceded the inaccuracy of this account by failing to respond on XXXX My XXXX score is XXXX and mXXXX XXXX score is XXXX both suppressed below my XXXX baseline of XXXX specifically because of this continued inaccurate and legally invalid reporting. FCRA VIOLATIONS : FCRA 623 ( a ) ( 1 ) Reporting a balance known or suspected to be inaccurate and legally uncollectable under NC law. FCRA 623 ( b ) Failure to investigate upon notice of dispute, as demonstrated by failure to respond to Equifax 's reinvestigation. NC UCC 25-9-614 Failure to provide required post-sale deficiency notice, forfeiting the legal right to collect or report any deficiency balance. FTC Act 5 Unfair and deceptive practice of reporting a legally invalid deficiency balance without providing required consumer disclosures. WHAT I WANT THE CFPB TO DO : 1. Order Ally Financial to immediately delete account XXXX XXXXXXXX from XXXX XXXX XXXX XXXX XXXX Require Ally Financial to provide proof that a compliant NC UCC 25-9-614 deficiency notice was sent to me, or acknowledge in writing that it was not 3. Require Ally Financial to provide a full accounting of the vehicle sale including sale date, sale price, and how proceeds were applied before any deficiency was calculated 4. Investigate whether Ally Financial has engaged in a pattern of reporting legally invalid deficiency balances in North Carolina and other states with post-sale notice requirements 5. Direct XXXX and XXXX to delete this account pending Ally Financial 's response I have sent certified dispute letters to all three credit bureaus and directly to this creditor. I have also filed a complaint with the Federal Trade Commission. I am consulting with a consumer rights attorney regarding private civil action under FCRA Sections 616 and 617, which provide for actual damages, statutory damages of $ XXXX {$1000.00} per violation, punitive damages, and attorney 's fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation