Consumer complaint received 2024-04-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: M&T BANK CORPORATION
State: CT

Complaint narrative:
This is an on going issue that I've been having with M & T Bank since XXXX. This is also my second complaint about this issue because they are refusing to take responsibility for XXXX XXXX XXXX  not properly closing out my account over XXXX yrs ago or reopening my account and resigning it to someone else. So, I'm on unemployment and when I started my unemployment in XXXX I notice that I wasn't receiving my unemployment in my account. So, I contacted unemployment about it and they informed me that the the XXXX deposits I'm looking for was deposit into my XXXX XXXX XXXX  account and that's when I told them I don't have a XXXX XXXX XXXX account and I haven't had one since XXXX yrs ago. They told me well I have to contact M & T Bank because they took over XXXX XXXX XXXX  to get my money because the account has to still be active because they deposits that where made never bonused back. So, all of a sudden after I had made my first complaint with you guys M & T Bank suddenly was able to find my deposits with the tracer numbers that unemployment provided. 

The reason why I'm filing a second complaint is because M & T Bank has yet to give me my money. They have been giving me the run around. I have provided them with everything I have to prove that this money belongs to me. I gave them the tracer numbers from unemployment, my social, my maiden name that the account would have been under, my old address, and an old account that I had with XXXX XXXX XXXX that I found on my old tax paperwork. I also spoke to every department in unemployment from there consumer department to their advocacy department and even their legal team and all of them said that they don't have a retraction form and that the tracer numbers that they provided me should be more then enough for them to give me my money. They also believe that the account that I had that was supposed to be closed either was never closed and or they reopened it and reassigned it to someone else. I've also came to this conclusion because I've been dealing with the M & T Bank located in XXXX XXXX and the supervisor by the name of XXXX, that I've been dealing with kept asking me over and over again if I had someone on the account with me and I kept telling her no the account only belonged to me but she kept asking me that over and over again in different ways. So, that tells me that they realized something is wrong on their end and I believe they're just stalling me out and hoping I give up. I have spoken to the supervisor at the XXXX XXXX location and I have provided her with unemployment consumer department phone number and their legal team phone number so they can tell them themselves the same thing I've been saying. Which is they don't do retraction forms and that the tracer numbers that I gave them is proof that the money belongs to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation