Consumer complaint received 2026-06-02 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: REGIONS FINANCIAL CORPORATION
State: MI

Complaint narrative:
RE : Formal Complaint Regions Bank d/b/a EnerBank USA Loan Account XXXX XXXX Home Improvement Loan / Contractor Dispute / Predatory Lending Concern Dear CFPB : I am submitting this complaint against Regions Bank XXXXb/a EnerBank USA regarding a home improvement loan ( Account XXXX XXXX ) that was used to finance a solar energy installation by Climax Solar that has materially failed to perform as contracted. I am a consumer borrower and Michigan resident. My concerns involve EnerBank 's role in facilitating and financing a contractor 's fraudulent misrepresentations, and EnerBank 's handling of my subsequent dispute. I. LOAN AND CONTRACTOR INFORMATION Lender : Regions Bank d/b/a EnerBank USA Loan Account XXXX XXXX XXXX Loan Purpose : Home improvement solar energy system installation Contractor : Climax Solar, XXXX XXXX XXXX XXXX, XXXX XXXX MI XXXX XXXX Price : {$37000.00} ( signed XX/XX/XXXX ) System Installed : XXXX XXXX XXXX panels, XXXX inverters, XXXX XXXX XXXX XXXX. NATURE OF THE COMPLAINT The contractor, Climax Solar, represented in writing ( Schedule A of the signed contract ) that the solar system would supply 93 % of my household energy consumption and reduce my grid dependence to 7 %. This promise was the primary basis on which I agreed to take out a {$37000.00} loan through EnerBank. Since installation in XXXX 2021, the system has consistently delivered approximately 3437 % solar supply roughly one-third of what was promised. My Enphase monitoring data confirms annual grid dependence ranging from 63 % 66 % ( excluding an anomalous 2023 system failure year, where it reached 91 % ), versus the contracted 7 %. As a result, I have been making full loan payments to EnerBank while simultaneously paying nearly unchanged XXXX utility bills a direct financial harm caused by the contractor 's misrepresentations and the system 's failure to perform. I filed a Consumer Affidavit with EnerBank on XX/XX/XXXX, with full supporting documentation. EnerBank acknowledged receipt and set no response deadline as of XX/XX/XXXX. To date, no substantive resolution has been offered. XXXX. SPECIFIC CONCERNS REGARDING ENERBANK EnerBank financed a home improvement contract based on a contractor 's material misrepresentations about system performance, with no independent verification of the contractor 's claims ; EnerBank has not offered interim payment relief, loan modification, or any form of dispute resolution despite documented evidence that the contracted system performance has never been achieved ; My property is under contract for sale with a closing date of XX/XX/XXXX. EnerBank has not yet provided a formal payoff statement or confirmed whether the pending dispute will affect closing, creating potential harm to a third-party buyer and my ability to sell the property. The lender-contractor relationship between EnerBank and Climax Solar raises conceXXXX about whether EnerBank conducted adequate due diligence regarding Climax Solar 's representations to consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief