Consumer complaint received 2025-01-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: KS

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against Experian for FCRA Violations and Refusal to Investigate Disputes Dear CFPB Representative, I am writing to formally lodge a complaint against Experian for their repeated failure to comply with the Fair Credit Reporting Act ( FCRA ) in handling my credit report disputes. Despite submitting disputes with supporting evidence since XX/XX/XXXX, Experian has refused to address my concerns appropriately. Their responses have been dismissive, often claiming that my disputes did not originate from meeven after I submitted my ID, utility bills, and other identifying documents multiple times. 
I did already file a complaint to you for there company I just didnt provide all proof so it will definitely be attached this time. 
This behavior not only violates my rights under the FCRA but also demonstrates blatant disregard for their obligation to investigate disputes thoroughly and provide accurate credit reporting. Below are key points and supporting evidence : 1. Failure to Investigate Disputes : I have disputed several inaccuracies on my credit report, including accounts from XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and others. These accounts contain inaccurate balances, incorrect reporting dates, and unverifiable information. Instead of investigating, Experian has either ignored my evidence or refused to act, sending me form letters with no resolution. 
2. Improper Verification Practices : Experian has continued to rely solely on the furnishers responses without validating the data themselves. Under the FCRA, they are required to conduct a reasonable investigation, yet they repeatedly defer to furnishers who provide no tangible proof. 
3. Failure to Remove or Correct Inaccuracies : Despite clear evidence that these accounts do not comply with Metro 2 reporting standards or FCRA requirements, Experian has left the disputed items on my report. Their refusal to act has caused significant damage to my financial standing, including denials for credit and increased costs for existing obligations. 
4. Evidence of Violations : I have attached correspondence from Experian, including dispute responses dated XX/XX/XXXX, and XX/XX/XXXX, where they dismiss my concerns without proper explanation. Additionally, I have included letters and account details proving that the data being reported is inaccurate and unverifiable. 

This lack of accountability is unacceptable, and I am requesting the CFPB to investigate XXXX conduct regarding my disputes. Specifically, I request the following : A detailed explanation of why Experian continues to refuse my disputes despite evidence and compliance issues. 
Immediate removal of all inaccurate or unverifiable information from my credit report. 
Enforcement of penalties for their failure to comply with the FCRA. 

Experians negligence has caused significant financial and emotional distress, and their refusal to adhere to federal regulations is unacceptable. I trust the CFPB will take swift action to hold them accountable and ensure proper resolution of these disputes. 

Thank you for your attention to this matter. I am available to provide additional documentation or clarification if needed. 

Sincerely, XXXX XXXX XXXX Attachments : Experian Correspondence ( XX/XX/XXXX, and XX/XX/XXXX ) Dispute Letter Evidence Supporting Documents ( ID, utility bill, account statements )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation