Consumer complaint received 2025-09-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
On XX/XX/year> I paid {$1XXXX} for a XXXX XXXX XXXX XXXX. My first day of instruction was XX/XX/year>. I attempted to withdraw from the course in person on XX/XX/year>. I then resorted to filing with a dispute with Chase and XXXX on XX/XX/year>. 

I was told by XXXX XXXX that he would teach me to fly, then to find out at that he doesnt own equipment and I would need to buy all of my own equipment to fly which is upwards of $ XXXX. Although on his website it clearly states that " all equipment will be provided '' I did not see a no refund policy when paying and I cancelled on my second day of what is supposed to be a 10 day course after spending much of the time with XXXX getting distracted and listening to him go off on irrelevant tangents of conversation. I was deeply concerned for my safety continuing to learn from him as an instructor which is why I requested a refund. I was told multiple times over the phone and in person I didnt need to bring any gear or equipment and that he was going to train me to be a paramotor pilot ; only to find out that he only had old worn out wings that were for ground training and were not safe by XXXX XXXX for flight, nor did he own a paramotor. I cancelled the course within XXXX hours as I only attended XXXX and a half days of training : and the day of training was split into XXXX brief sessions. I dont believe any service of quality was rendered ; however, I did offer XXXX XXXX pay him for his time during those brief sessions. At no point did I ever request a rush on training or to have expedited services, especially with training that is this important to learn correctly. I would never want to rush through any of this. In addition, I was never informed that by having XXXX sessions in a day would constitute as XXXX training days since a standard business day in many Western countries, particularly in the XXXX, is typically XXXX hours. I spent less than XXXX hours with XXXX on the first day of training, however, he is under the impression that that would count as XXXX days. We also had no agreed upon schedule and he would just decide when to end training on all three of those sessions. I never signed a safety waiver which also was a cause for concern that maybe safety wasnt a priority. Also he has no certification which are required to instruct paramotor courses. Nowhere on the website nor during any of our conversations before the purchase and after was it mentioned that this course was nonrefundable also it is concerning there was no safety waiver which is another reason I feel it was not in the best interest of my safety to continue this course. Additionally, the only safety equipment provided was an old and beat up bicycle helmet which in the dust XXXX conditions of southern XXXX in the summer is not sufficient protection in the event of being airborne and falling back to XXXX. XXXX were the safety glaring concerns I had : lack of proper equipment and safety waiver. XXXX was the services were not as discussed over the phone or as advertised on his multiple XXXX marketplace posts as well as in his website; stating he would provide all necessary equipment and implying I could be piloting a powered paraglider if I purchase his course as well as posting you can learn to fly just like the people in the pictures. Lastly was his very eccentric, and frankly unprofessional, personality that made me feel very uncomfortable and unsafe when trying to get him to stay on topic or tell him I dont want to purchase equipment from him and even when trying to tell him I will not be continuing the course ; all of these interaction were very difficult to navigate in person which is why I tried my best to cordially and amicably withdraw from his services. 

After relaying this information to Chase during the dispute process, they denied my dispute citing it as " buyers remorse ''. This is far from the truth as I felt my safety was in danger and did not continue with the course as I felt my life could be at risk continuing with this unprofessional instructor.

Company response to consumer: Closed with monetary relief