Consumer complaint received 2026-02-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: CREDIT ACCEPTANCE CORPORATION
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX Email : XXXX Phone : XXXX Complainant : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX Account Number : XXXX VIN : XXXX Contract Date : XX/XX/XXXX Dealer : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX XXXX : Credit Acceptance Corporation ( CAC ) Complainant : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX Account Number : XXXX VIN : XXXX Contract Date : XX/XX/XXXX Dealer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Credit Acceptance Corporation What happened I am filing this complaint regarding serious issues with my auto loan that Credit Acceptance Corporation is servicing. After reviewing my Retail Installment Contract and the circumstances surrounding the sale, I believe there are multiple violations of federal and state consumer protection laws, including the Truth in Lending Act ( TILA ), the Fair Credit Reporting Act ( FCRA ), the Michigan Motor Vehicle Sales Finance Act, and unfair or deceptive practices prohibited under the Consumer Financial Protection Act. 

The dealer ( XXXX XXXX XXXX XXXX Company ) assigned my contract to XXXX XXXX, and CAC is responsible for ensuring the contract was legally originated and accurately serviced. I am disputing the validity of the contract and CACs handling of the account for the following reasons : XXXX. Improper and Inflated Fees The contract includes several fees that appear excessive or unlawful under Michigan law, including : A {$230.00} document preparation fee A {$24.00} electronic filing fee A {$1900.00} extended warranty fee A {$930.00} GAP fee These fees were not properly explained, and I was not given meaningful choice. I believe these charges were misrepresented and improperly added. 

XXXX. Misrepresentation of XXXX Products The dealer pressured me into purchasing XXXX and an extended warranty. Although the contract labels them as optional, I was told they were required for financing approval. This is deceptive and violates both federal and state law. 

XXXX. Contract Formation Irregularities The contract shows the dealers signature timestamped before mine. This indicates the contract XXXX have been executed or finalized before I agreed to the terms. This raises concerns about : XXXX contract formation Potential alteration of terms XXXX of proper disclosure XXXX. Inflated Vehicle Price The cash price of the vehicle ( {$16000.00} for a XXXX XXXX XXXX with XXXX miles ) is significantly above market value. This appears to be price inflation, a common issue associated with XXXX XXXX dealer partners. 

XXXX Credit Reporting Issues I am disputing the accuracy of Credit XXXX XXXX, including : Incorrect balance Improper late payment reporting Failure to mark the account as in dispute Inclusion of fees that should not be part of the balance These issues violate FCRA and XXXX XXXX reporting standards. 

XXXX. Failure to Provide Clear Disclosures I was not properly informed of : My right to reject arbitration The true cost of optional products The total cost of financing This violates XXXX requirement for clear and accurate disclosures.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation