Consumer complaint received 2024-05-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: VT

Complaint narrative:
I was a victim of fraud. XXXX XXXX ( who I later found out is also XXXX XXXX who was sent to jail for scamming churchgoers out of hundreds of thousands of dollars ) charged my credit cards as a form of payment to fulfill my end of a contract I signed with him XX/XX/XXXX. He failed to provide any services as agreed upon in a contract that guaranteed XXXX net return with a plan indicated I would make $ XXXX within the year with worst case starting out at $ XXXX and growing upward. The cost of the program was XXXX to begin and then later he said I needed to use my debt ( ie. credit cards ) to fund my " plan. " He charged a total of XXXX to my credit cards. He changed almost all of the terms of the contract within the first ~year, not delivering any NET return as promised by the end date of XX/XX/XXXX which he considered my XXXX  year due to it being when he received the last amount of money from me. He continuously delayed payment, stopped covering my minimums on my credit cards as agreed upon and threatened to sue me if I took any action. We had a contract so I waited. By XXXX XXXX  XXXX XXXX 's team told me they would not meet that contracted XXXX by the end of XXXX as promised so i started credit card chargebacks to try to get out of this astronomical amount of debt. XXXX, nor his team showed any remorse throughout this process often blaming me and others in his ffiab program for being dysregulated- as though our mindset was the reason for lack of delivery of funds and services promised. I had to manage all of my own accounts, there was never an XXXX XXXX XXXX operating in my name as indicated, they couldn't afford to buyback my stores as previously promised and claimed they had been frauded as the reason for not complying with the contract. I now know that XXXX went to jail in the XXXX for scheming churchgoers out of thousands of dollars under the name XXXX XXXX and that he knows that chargebacks are a crapshoot. He is never fully held accountable. I am writing hoping you will write a statement letter to publicize his fraud, keep others from experiencing this nightmare while also providing a letter of support for the individuals disputing the charges with their banks, I know of atleast XXXX. 
I am writing in regards to the XXXX that chase XXXX XXXX has refused to reimburse me regardless of reopening the case and having XXXX others amounts forgiven for the exact same reasons and same dates. I can provide further documentation upon request. I have had some luck with other banks but knowing the extent of this scam I would hope that the banks also be accountable in seeing that XXXX is the common thread in these cases and has ruined lives. I am a reputable middle class woman working in healthcare for the past XXXX  years, trying to help my community through a brick and mortar XXXX XXXX and work as XXXX XXXX I have always paid my bills, just recently gotten out of school debt, paid off my car loan and was taken advantage by a man who went to jail and came out and continued his fraudulent activity and has no remorse for his actions. Please hold him and the banks accountable if you are able. Other banks involved in denying my claims have been XXXX and XXXX XXXX XXXX XXXX. Thanks for your consideration and please note that the below documentation is only a fragment of what i have as i have a full XXXX XXXX i can share upon request. Thanks. ~ XXXX

Company response to consumer: Closed with explanation