Consumer complaint received 2024-11-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: LEXISNEXIS
State: FL

Complaint narrative:
I received a letter dated XX/XX/XXXX from XXXX XXXX XXXX XXXX that a LexisNexis report had been run on XX/XX/XXXX which yielded codes : XXXX ) XXXX length of time accounts have been established XXXX ) XXXX insufficient information on department store accounts XXXX ) XXXX insufficient information on personal accounts XXXX ) XXXX insufficient information on auto finance accounts. The letter also stated that this would affect my insurance score by lowering my number to a XXXX placing me into the average category XXXX vs good at XXXX. I contacted XXXX XXXX and the representative advised that my internal score dropped from a XXXX to a XXXX. I subsequently received my renewal taking my premium from {$3100.00} to {$5100.00}. I contacted XXXX XXXX and they confirmed that this was due to the LexisNexis report and credit scoring model. I was advised to seek remedy via LexisNexis. In addition, the representative advised that they were able to see a signature loan ( paid off ), a current co-signed auto loan and a current credit card with a minimal balance. That card has the lending institutions highest limit with security features added. Subsequently, I checked with my auto carrier as to the premiums and if there was any report affecting the rates. I was verbally advised " credit '' which indicated that the LexisNexis report was being utilized. I have never been ticketed or had an accidents. I have XXXX homeowner claims both of which were due to the direct hit by XXXX XXXX XXXX XXXX XX/XX/XXXX on each home. 
In verbal contact with LexisNexis to understand the codes and why they were present, I was directed to seek remedy with XXXX as they are merely a reporting agency. In addition, I filed a dispute with LexisNexis ( consumer XXXX / case XXXX ) in which they again advised to seek remedy with XXXX. 
I contacted XXXX verbally and was advised of a few " inadequacies '' within my report but that my XXXX score was " exceptional '' in the mid XXXX 's. The inadequacies were minor name and addresses that were similar to others and were subsequently cleared up. I was advised that this had no bearing on my XXXX scores. In addition, XXXX and XXXX both had my scores in the exceptional range low to mid XXXX 's. 
My credit report yielded XXXX accounts only due to record keeping time limits ( 10 years? ). Those were a signature loan for XXXX in XXXX, a co-signed auto loan with current payments and proper re-payments along with my current single credit card that I utilize with the lending institutions highest allowable limit that is paid off each month. I use my debit card for local purchases and the credit card for on-line purchases. In addition, I use a check or cash for any services that impose a fee for card usage. 
I inquired of both my homeowners and auto carriers if presenting my XXXX XXXX  scores and financial information could be taken into consideration. I was advised that they can only look at the LexisNexis report and have no abilities to manually or objectively adjust the reports/premiums based of presented current/past financial information. 
I am a retired 40 year corporate insurance professional. During which I lived below my means, saved and invested wisely. I own XXXX homes which were short term financed and paid off early over 10 years ago. I own XXXX auto 's which were paid for with cash on hand in lieu of obtaining front-end loaded loans with pre-payment penalties. I have XXXX debt and budget my retirement spending accordingly based upon a very conservative investment portfolio. I worked for and obtained the XXXX  dream. 
LexisNexis ; through their algorithms, have indiscriminately classified me well below my financial management skills that I have worked passionately and diligently for during my lifetime career in the workforce. They are unwilling to listen nor accept any reason of explanation nor substantiation of evidence otherwise. In addition, they are unable to verbally or in writing offer an explanation of what is " sufficient '' information in order to remove the coding of " insufficient information ''. This is costing myself ; as well as many others unaware, thousands of dollars in unjustified insurance premium adjustments based upon this classification / coding of theirs. I believe this to be an unfair business practice that discriminates against those who have succeeded and have no reason to acquire un-needed debt along with the finance charges associated. 
I seek the removal of codes XXXX XXXX " insufficient information '' on personal credit account and auto finance account as they are aware and have verified XXXX active files/accounts. In addition, I seek the removal of code XXXX " length of time accounts have been established ''. I have done business with my XXXX financial lending institution for over 50 years. They have met all my financial needs ( home, auto, signature loans needed in my earlier years ) but have limited time record keeping abilities.

Company response to consumer: Closed with explanation