Consumer complaint received 2024-10-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Recently I Looked at a copy of my credit report and noticed several inaccuracies on account, XXXX XXXX XXXX XXXX XXXX account XXXX My name is XXXX XXXX XXXX XXXX, Move out date XX/XX/year>. 

I have some concerns regarding the bill I was left with at the end of my lease on XX/XX/year>. There are a few charges I would like to dispute starting with, Chg/Rec XXXX Chk # XXXX $ XXXX Chk # XXXX {$1000.00} I made a Total payment of {$1200.00} and the documented amount on my move out statement added up to {$1200.00}. Where did the {$14.00} go? 

Payment confirmation XX/XX/year> is attached below I would also like to dispute -Appliance/Kitchen Drawer clean # XXXX {$170.00} When I left I made sure to clean Drawers to the best of my ability. Ive occupied that apartment for XXXX years. I dont think anyone considered the factors contributing to natural wear and tear when I was billed which can include, 1. Usage frequency and intensity 2. Environmental conditions ( temperature, humidity, exposure to sunlight ) 3. Quality of materials and construction 4. Maintenance, which when I did have issues with drawers the maintenance team was not good at attending to my work orders and so I would leave the issue alone because why should I have to beg to get appliances fixed if I pay rent?

5. Age of the appliance or drawers To minimize wear and tear, regular maintenance, inspections can help extend the lifespan of appliances and kitchen drawers in which those needs was never met when asked. 

XXXX XXXX {$680.00} # XXXX Once again, Ive occupied this apartment for XXXX to 6 years. It is normal for property management to to have carpet cleaned at least once a year and when I put in work orders, It was never a priority and no one ever came so I just left the issue alone because it was too much stress and too much pulling teeth, And was tired of office management telling me that someone was gon na get to me when they can. So, my carpet had not been cleaned the whole XXXX to 6 years Ive been there, Which will cause natural wear and tear. 

XXXX of XXXX XXXX experienced A tornado that tore parts of the roof off, which caused water to leak into my apartment from a hole in the roof and it flooded my kitchen, master bedroom and dining/living room area. It was like pulling teeth to get the roof and carpet fixed. I had to continue putting in work orders for over 4 months because no one ever came to replace the dry walls which mold was building up on after months of waiting and to replace and clean the carpet. When they did come they would start fixing one thing and wait weeks to finish because they had to wait to order materials. They also partially Replaced my carpet, And I had to live with a bad smell from that carpet for months until I moved out. 

Attached is paper trail of the damages caused from the storm that never got resolved from XXXX XXXX End of lease Which is the reason why I moved out. They literally did not care to come and finish the work and now Im being charged for it. 

I would like to add that this property did not reach out to me in regards to a balance owed. I never received an Email and no other communication. The extra balance Is now on my credit report and has lowered my score and Preventing me from accessing things That require a certain credit score.

Company response to consumer: Closed with explanation