Consumer complaint received 2015-04-07 00:00:00
Product: Student loan — Non-federal student loan
Issue: Dealing with my lender or servicer — Keep getting calls about my loan
Company: Genesis Lending
State: GA

Complaint narrative:
XXXX XXXX in XXXX, GA campus. I Spoke to this school regarding the XXXX XXXX XXXX XXXX XXXX program in XX/XX/XXXX. I had decided not to attend because of my current position of 8 years and the last 2 years being harassed. I had found another job, but they promised me that me returning to school that I would benefit my future. I returned to the XXXX campus and signed up to enroll and started the end of XXXX for class. 
Class went ok. I applied myself, and being in the XXXX field for 14 years it really helped me follow what was required. XXXX XXXX ( XXXX ) was introduced to our class in my XXXX ( of a 8 month program ) month. We was to have a class participation mock interview. That was discouraging I was told I could have wore something better than I did by the XXXX supervisor, that had NEVER spoke to me XXXX on XXXX or did n't even know my situation! I felt that was inappropriate and rude. My instructor felt the same way when she asked what was bothering me once she saw my demeanor change. She reassured me that I for what we did for that day I was appropriate. I sent XXXX my resume approx. XXXX times with it being returned only once being altered. Even up into me updating my resume after completion of the XXXX program. I was allowed to get kicked out of my externship site at the small XXXX practice because I called out for the first time with a XXXX. I tried to speak to XXXX regard concerns of my site a week prior to that incident. I had to wait approx. 2 weeks before I was able to find another site to complete XXXX hours of my externship to graduate. I spoke to the XXXX director, and her director, to the Director of Education and then to the Dean. I still have not gotten proper leadership and/or any concerns of my future from any of them. I have n't been instructed to perform an mock interview to see if I 'm even ready for an interview in the field, my resume have n't been properly reviewed and addressed in follow-up. And as completion of the XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, now XX/XX/XXXX I yet to receive my diploma. I got XXXX to see me when I went to the XXXX campus to see Financial Aid regarding disputing my loan, under false allegations & promises. Then I got the same subjected reactions of where I am right now a month and a half later of completion. Nothing!!!! 
I witnessed a lot of unfortunate situations at that institute. But mines is that I applied ALL I had to get this and understand insurance and billing. Even though I have overall been in the XXXX field for 14 years, I have not had to work with any insurance with patients or even with the insurance companies.I 'm hand-on patient care. In different classroom settings I heard on many separate occasions that we was in an advance program. I can agree to that.A lot of my classmates had a hard time following. I felt they should have had a proper screening of applicates of this program. It was very advance that in completion of the program XXXX felt we would n't be able to get allowed to extern at any medical practice that would let us do their billing. On behalf of the relationships of the entire XXXX staff that was true. I was told during my extern when I was asked not to return to the XXXX office that my starting off at making XXXX hrly was to high.I also explained that was where I was now. So why would I take a big cut in pay with on top of having 14 years in the field?!? I stated to her then if I was told that when I signed up for the XXXX program I would not have done this program at all. I have even went to spend out more money to take a certification test just to maybe help my chances in getting hired and to make more money. 
I do n't think it is fair that I have n't gotten any kind of resume support, job search help and ect of the understanding of me completing the program that I have to be in more debt!

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation