Consumer complaint received 2025-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Consumer Portfolio Services, Inc.
State: PA

Complaint narrative:
I am submitting this complaint because Consumer Portfolio Services ( CPS ) is knowingly furnishing false, inaccurate, misleading, and unverified information to the credit bureaus in violation of multiple federal laws. The account they are reporting contains incorrect closing dates, conflicting payment history, and contradictory data across XXXX  and XXXX, while XXXX  has fully DELETED the account due to CPSs failure to verify or validate anything. This alone proves CPS is furnishing information that does not meet the minimum legal standard of accuracy. 

CPS is in violation of the following laws simultaneously : FCRA 1681e ( b ) failure to ensure maximum accuracy FCRA 1681i failure to reinvestigate disputed information FCRA 1681s-2 ( a ) providing inaccurate data FCRA 1681s-2 ( b ) failing to correct after notice of inaccuracy UCC Article 9 ( 9-611, 9-613, 9-614, 9-616 ) failure to provide proper notices if the account involved a repossession, including right-to-cure, sale notices, and deficiency explanation Regulation B ( ECOA ) 12 CFR 1002.9 adverse action notice failures if CPS made any negative credit determination without proper notice The account CPS is furnishing contains multiple legal defects : The closing dates reported to XXXX  and XXXX  do NOT match. 
This is basic, fundamental information. If CPS can not even accurately furnish the correct closing date, the entire file is unreliable and unverifiable. 

Payment history and delinquency dates do not align with each other or with the closing date. 
This artificially inflates delinquency aging, which is considered deceptive under the FCRA. 

XXXX  deleted the entire account during reinvestigation, confirming that CPS could NOT validate or verify the information.

When one bureau deletes an account for lack of verification, CPS CAN NOT legally continue reporting the same unverified data elsewhere.

CPS has not provided any documentary evidence supporting the dates, balances, or derogatory information they are furnishing. 
There is no verifiable ledger, no accurate timeline, and no evidence showing the information being reported is valid. 

CPS is furnishing contradictory statuses.

A single account should NOT contain multiple different closing dates, statuses, or payment patterns depending on which bureau is viewed. That is blatant FCRA 1681e ( b ) noncompliance.

CPS has failed to conduct a lawful reinvestigation.

Submitting updated reporting or repeating their previous reporting does NOT constitute a reinvestigation under FCRA 1681i. They must verify the data with actual documentation. They have not done so. 

If this account involved a repossession, CPS must legally provide ALL UCC Article 9 notices : Right-to-cure notice Notice of intent to sell Notice of disposition of collateral Post-sale deficiency explanation Without these, the deficiency balance is void, and reporting it is illegal.

CPS has produced NONE of these notices and has failed to prove that ANY required documentation was mailed or delivered. If they can not prove that legally required notices exist, they can not legally report a balance, delinquency, or derogatory status.

Because XXXX  already deleted the account meaning CPS could not verify anything CPS is knowingly and intentionally reporting unverifiable information to the remaining bureaus. This is a reckless disregard for accuracy, which is exactly what the FCRA forbids.

I am requesting CFPB intervention for the following : 1. Full reinvestigation of the CPS account 2. Proof of the correct closing date 3. Proof of the first delinquency date 4. Proof of all payments and charges 5. Proof of all UCC notices if applicable 6. Proof of compliance with Regulation B if an adverse action occurred 7. Explanation of why XXXX  deleted the account for failure to verify 8. Immediate deletion of the account from all remaining bureaus if CPS can not produce complete, verifiable documentation Given the contradictions, incorrect dates, and XXXX  removal, CPS is unable to verify the accuracy of their reporting. Therefore, the account should be deleted in its entirety to comply with federal law. 

I am requesting that the CFPB compel CPS to delete this account immediately

Company response to consumer: Closed with explanation