Consumer complaint received 2026-05-01 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Aldous & Associates, PLLC
State: PA

Complaint narrative:
I am disputing a rental debt being reported by Aldous & Associates on behalf of XXXX XXXX XXXX. I lived at the property from XX/XX/XXXX to XX/XX/XXXX. At move-in, I paid the required move-in amount, and during the lease I made consistent monthly rent payments of {$700.00}. In total, I made XXXX payments ( move-in payment plus 11 monthly payments ), as required under my lease. I have documentation supporting all payments, including confirmations and bank statements. Beginning around XX/XX/XXXX, I was informed by the property management that I owed a balance. However, each time I made a monthly payment, the alleged balance was shifted forward to the next month rather than being resolved. By XX/XX/XXXX, I was told I owed for that month despite having already paid in accordance with my established payment pattern. I visited the leasing office in person to resolve this issue, but staff were unable to clearly explain the basis of the alleged debt or provide a consistent accounting of the charges. I was informed that legal action might be pursued, but no such action was taken. Instead, the account was later referred to a collection agency and reported to the credit bureaus. The debt being reported includes duplicate or inaccurate charges, including XX/XX/XXXX, which was already paid. The total balance of {$1900.00} is incorrect and does not reflect my actual payment history. Based on the account ledger provided by the property management, there is no clear indication of a specific unpaid rent month. Instead, the balance appears to be made up of multiple added charges and adjustments after my regular payments. If XX/XX/XXXX rent was actually unpaid, it should be clearly reflected as a missed rent payment for that month. However, I had already vacated the unit on XX/XX/XXXX, and there is no consistent or transparent accounting showing that I failed to make a required rent payment. This further supports that the reported balance is inaccurate and not properly itemized. For example, the account ledger shows that I made a payment of {$700.00} on XX/XX/XXXX. However, immediately on XX/XX/XXXX, the account was charged again for rent ( {$570.00} ) and utilities ( {$130.00} ), without properly reflecting the prior payment. This pattern suggests that payments were not correctly applied to the account, and instead new charges were added without resolving the existing balance. This created an artificial and inaccurate balance over time. Additionally, part of this balance appears to include damage-related charges that are not valid. The apartment had existing issues during my tenancy, and I previously requested repairs from management. These issues were not properly addressed. I also have video evidence of the apartment condition at move-out, showing that the unit was left in comparable condition and that certain issues were pre-existing. I previously disputed this directly with the company on XX/XX/XXXX and XX/XX/XXXX and provided proof of payments and supporting documentation. However, they failed to provide proper validation or a complete itemized ledger explaining how this balance was calculated. Despite my documentation, the account was still sent to collections and reported to credit bureaus, which is damaging my credit. This debt is inaccurate and does not reflect what I owe. I am attaching account ledger screenshots showing that I made consistent monthly payments, including a {$700.00} payment on XX/XX/XXXX, followed by new charges on XX/XX/XXXX. This demonstrates that payments were not properly applied and resulted in an inaccurate balance. I also have video evidence showing the condition of the apartment at move-out, including pre-existing damage and cleanliness issues. I previously reported these issues to management and requested repairs, but they failed to address them and later charged me for damages that were not my responsibility. The apartment had ongoing water leaks and visible wall damage caused by moisture. As shown in the attached photos, there were clear signs of water intrusion and poor maintenance that were not caused by me. I reported these issues and requested repairs, but they were not properly addressed. Despite this, I was later charged for damages that resulted from these unresolved maintenance problems. The apartment had significant maintenance and cleanliness issues, including plumbing leaks and unsanitary conditions, which I documented. I reported these issues to management and requested repairs, but they were not properly addressed. Despite this, I was later charged for damages that were not my responsibility.

Company response to consumer: Closed with explanation