Consumer complaint received 2024-01-21 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: AppFolio, Inc.
State: TX

Complaint narrative:
On XX/XX/XXXX, I was invited to XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. XXXX, TX XXXX by XXXX XXXX. She gave me and another individual a tour of the units. I was immediately ready to start the application process. I inquired about applications fees and was informed that I have to pay an admin fee in the amount XXXX additional to the XXXX application fee. I asked what is the meaning of the admin fee and was immediately informed by XXXX that its a mandatory fee and could not be waived for whatever reason. Well because Im a single mother, on DHA and in need of a residence, I paid it. I later discovered by reading the policy that the property management utilities, I learned that the fee that needed to be involved for the application process was XXXX and not the XXXX admin. The admin fee was later discovered that the admin fee of XXXX dollars only significance is to compensate XXXX XXXX. I will provide further information about this discrepancy later in the content. After critical and valuable research I learned that, XXXX XXXX, used a situation as delicate as founding housing, to have financial gain for her personal gain. Brief descriptions of my situation, Im a XXXX single mother of XXXX children, XXXX which are in adult age, which leaves my XXXX remaining children that I provide 100 % for on low to no income. I have a housing voucher that is less than 40 days into expire, previous inquiries only lead to me being scammed, credit report being audited only for them to say they chose other applicants. I am willing to do anything at this point to meet deadline and provide comfortable housing for my children and I. I paid the XXXX application fee and XXXX admin fee. During the tour I exchanged information with XXXX XXXX about a program that I had accessed to provide mini loans, in the amount up XXXX and informed her the process. Suspiciously, she wanted to know more about the resource. She figured because they will go up to XXXX, and the deposit for the apartment, standard is XXXX that she attach insignificant charges and fees to my move in process so she fraudulently, extort me for once again, her financial gain. When informed by the property manager, he was excited to state, due to my no eviction record, no criminal history and XXXX points higher than individuals with similar credit profiles. I only had to pay XXXX non refundable opportunity fee, per their software Appfolio. He even sent me a screenshot of the comments stating this fact. Well while conducting business, in reference to my RFTA Packet processing, XXXX XXXX, mysteriously, had an additional security deposit of XXXX. I felt this should be discussed further, because when asked to provide evidence, screenshots stating in detail the explanation of how the was generated, per software utilitizing my information. She refused and was adimant that the information she provided was correct. She was so demanding that she was extorting me, threatening me by withdrawing my application. In email stating that if I dont pay such fees, that I could not become a tenant due to the office closing at XXXX. Facts, the reason for the app is to be convenient for multiple reasons. Not to mention the initial inspection for the unit was scheduled for XX/XX/XXXX, but not able to be done because no appliances. Further, insult to injury, XXXX XXXX failed to update the notes stating that appliance arrived. Resulting to the inspector not conducting the inspection. I had to reach out to an inspector that was not assigned to my case, stated the my children are in verge of being out in the cold streets, the inspector was XXXX sent and conducted the inspection and passed it for move in. This was on XX/XX/XXXX and less than 12 hours, actually a few hours of being informed of the details of charges and fees, that she removed my profile from the app, which evidently, auto generated my security deposit in the payment access in the amount of XXXX and a separate payment for the first month rent, due housing assistance, not my obligation, clearly supports that the information provided by XXXX XXXX is incorrect. In conclusion, she used her employment status, to extort, take advantage of, prey, misleading applicants for her own personal financial security. Not have a bit of remorse of actions and the domino effect it has on innocent people, trying to have something as important as housing. Im scared because the day the inspection was completed, was the day I was supposed to be removed from my current residence. Gratefully, they are giving me time to complete the moving process, in which now is being tampered with because of her selfish actions and greed. Its unethical, illegal and goes against so many policies that are put in place for a reason. I dont deserve this, my children dont deserve this. I asked if she can put my information in and it generates applicable charges and fees I will exhaust all monetary liability, to make payment so me in my children wont be homeless and on the streets, I dont even have a car for us to live in, because of a wreck on XX/XX/XXXX, that was, in your face, I was in the right and not the cause of the accident. Proudly, I had been driving for 17 years and no, absolutely no car accident. Ironically, the girl that caused the wreck was 17 years, I was driving when she was just being born. Thats neither here or there, just providing evidence of life obstacles that Im currently facing, to be intimated and token a advantage of by a predatory individual named XXXX XXXX. This is who yall chose to work and represent the company.

Company response to consumer: Closed with explanation