Consumer complaint received 2026-02-04 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Paypal Holdings, Inc

Complaint narrative:
I received the following email earlier today from my PayPal account informing me about a deposit in the amount of {$92.00} made to my account as part of a legal settlement with XXXX XXXX due to a privacy violation issue. When I called the settlement administrator, I was told that I had opted for PayPal as the payment method. I relocated to XXXX in XX/XX/XXXX and I am still waiting for my belongings including these documents to arrive and I can not confirm nor can I remember whether I opted for this payment method but nevertheless it should not be impossible to access my PayPal account which is the main problem in this case. I tried accessing earlier today but got stuck at XXXX pin step as I no longer have my New York phone. I remember accessing my PayPal account about a month ago where I was able to use " email '' to get a security code as part of XXXX security but when I tried earlier today email was not offered as an option and I am now locked out of my account. When I called PayPal, both the rep and the supervisor repeated the same tale that I know is not true which is that I had to have my phone pin which I no longer use due to relocating. This seems to be devised because I did not change my settings but in any case I should be given access to my account. Now, with this access problem, I am unable to transfer this money to my active XXXX checking account in New York. The settlement admins tell me that there is no other payment form they could offer than paper check to be mailed to a US address. I have no current US address so it almost seems intentional to avoid the payment or making it as difficult as possible for no legitimate reason. I think, PayPal has an obligation to offer a solution to the problem to help me with access to my account even if PayPal no longer operates in XXXX because this account is my USA account and I have been a customer over two decades. After gaining access, I can transfer this money to my checking account before closing my PayPal account if I must but none of this can be done without access which I am fully entitled to. 

-- -- -- -- Original Message -- -- -- -- Subject : Your XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Settlement Payment Date : XXXX XXXX From : " XXXX '' XXXX To : XXXX XXXX <XXXX> Hello, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Settlementhas sent you $ XXXX. 
Note from XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Settlement : Your XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX settlement payment is now available in PayPal. 

Thank you. 

Transaction ID XXXX Transaction date XX/XX/XXXX Money received $ XXXX Please note it may take a little while for this payment to appear in the Activity section of your account.

Get Details If you have any questions about this payment, you can send an email to the settlement administrator or call at XXXX. 
Help & Contact | Security | Apps PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Not sure why you received this email? Learn more Copyright XXXXXXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
PayPal XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief