Consumer complaint received 2026-01-15 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with cash advance — 
Company: LendingPoint Holdings LLC
State: GA

Complaint narrative:
Company : LendingPoint, XXXX Product : Personal Loan / Medical Financing Amount : {$23000.00} Loan Application Date : XX/XX/XXXX Loan Disbursement Date : XX/XX/XXXX Consumer State XXXX XXXX XXXX  Complaint Narrative I am submitting this complaint regarding a personal loan originated by LendingPoint, XXXX in XX/XX/XXXX in the amount of {$23000.00}, which was presented to me as medical financing for XXXX  XXXX. 
I applied for the loan on XX/XX/XXXX. The loan was disbursed on XX/XX/XXXX. I did not receive the loan proceeds directly. It was my understanding that the funds would be held and disbursed only as medical procedures were performed. 
The surgeries and procedures did not occur due to documented medical and scheduling issues, including an emergency XXXX I underwent in XX/XX/XXXX. Despite this, the loan went into default, was transferred to a collection agency, and I am now being required to repay the loan with interest, even though I never received the funds or the XXXX XXXX. 
Over time, I requested multiple explanations and an accounting of where my loan funds were held and how they were disbursed. I was given conflicting information by third parties associated with the medical arrangements, including statements that the funds were being held by the lender and would be released as procedures occurred. I later learned from LendingPoint that this was not accurate. 
In XX/XX/XXXX, I formally requested my loan records from LendingPoint, including proof of disbursement and identification of the recipient ( XXXX ) of the loan proceeds. I was initially informed by LendingPoint representatives that my loan file was no longer available because it had been transferred to collections, despite LendingPoint acknowledging that it originated the loan. 
LendingPoint later provided a copy of the loan contract but failed to provide : Proof of disbursement ( XXXX, wire, or check records ) Documentation identifying the recipient ( XXXX ) of the loan proceeds Authorization allowing disbursement of funds to any XXXX  party Internal records explaining how and why the funds were released Documentation supporting the default and subsequent transfer to a collection agency I sent a Formal Records Demand and Notice of Dispute to LendingPoint by Certified Mail. XXXX confirms that this correspondence was delivered to an individual at XXXX corporate address on XX/XX/XXXX. 
As of this complaint, LendingPoint has not provided the requested documentation or a full explanation of how my loan funds were handled. 
I am requesting the XXXX  assistance in requiring LendingPoint to : XXXX. Provide complete loan origination and disbursement records XXXX. Identify all recipients of the loan proceeds XXXX. Produce documentation authorizing any third-party disbursement XXXX. Explain the basis for default and transfer to collections XXXX. Address the resulting financial harm caused by the handling of this loan The {$23000.00} loan amount I previously referenced was communicated to me verbally by a LendingPoint representative during a phone call when I inquired about the disbursement of my funds. Subsequent written documentation I located reflects a loan amount of {$24000.00} with a later effective date. This inconsistency further demonstrates the lack of clear, consistent, and transparent disclosure regarding my loan terms and disbursement.

Company response to consumer: Closed with non-monetary relief