Consumer complaint received 2025-03-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account status incorrect
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
I am filing a formal complaint against Capital One for violating the Fair Credit Reporting Act ( FCRA ) by reporting inconsistent, inaccurate, and misleading information regarding my credit account. 

The account in question shows inconsistent reporting across the three major credit bureaus ( XXXX, XXXX, and XXXX ), leading to significant harm to my credit profile and financial opportunities. The reported issues include charge-offs, inconsistent statuses, and misleading information that violate federal law and consumer protection standards. 

Key Issues : 1. Inconsistent Reporting Across Credit Bureaus : XXXX : Reports " Payment after charge off / collection '' as the payment status. 
XXXX : Reports " Legally paid in full for less than the full balance '' as the payment status. 
XXXX : Reports " Charge-off '' as the payment status. 
These discrepancies clearly violate FCRAs requirement for accurate and consistent reporting and result in a misleading credit profile. 
2. Inconsistent Payment History Reporting : XXXX : Shows 120-day late payments from XXXX to XX/XX/XXXX, followed by 90-day and 60-day late payments before eventually reporting " OK '' in XXXX. 
XXXX : Shows charge-off ( CO ) for the same periods, followed by a series of 30-day late payments before reporting " OK. '' XXXX : Does not show any of these late payments or charge-offs, instead reporting " OK '' for most periods.

This inconsistency is a clear violation of 15 U.S.C. 1681e ( b ) ( Duty to Assure Maximum Possible Accuracy ). 
3. Misleading and Inaccurate Reporting : Despite paying off the account and settling the charge-off, XXXX still lists the account as " Charge-off '' without reflecting the settled status, while XXXX lists it as `` Legally paid in full for less than the full balance ''. 
Reporting conflicting information regarding the settlement status is inherently misleading and damaging to my credit profile. 
4. Failure to Correct Inaccuracies After Dispute : I have previously disputed the accuracy of this account, yet the credit bureaus continue to report contradictory and misleading information.

This violates 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ( Duty to Reinvestigate Disputed Information ).

FCRA Violations : 15 U.S.C. 1681e ( b ) Duty to Assure Maximum Possible Accuracy : Capital One failed to ensure accurate and consistent reporting across the three credit bureaus.

XXXX5 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Duty to Provide Accurate Information : Capital One furnished information they knew or should have known was inaccurate, resulting in misleading credit data.

15 U.S.C. 1681i ( a ) ( 1 ) ( A ) Duty to Reinvestigate Disputed Information : Despite my disputes, Capital One and the credit bureaus failed to conduct a proper investigation, violating federal law. 
Legal Precedent Supporting This Complaint : XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX Mich. XXXX ) The court ruled that reporting inconsistent and misleading information without proper investigation is a violation of the FCRA. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) The court found that creditors must ensure accurate and consistent reporting, especially when dealing with disputes and charge-offs. 
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX ) The court emphasized that credit bureaus must conduct independent investigations rather than merely relying on information from the furnisher.

Company response to consumer: Closed with explanation