Consumer complaint received 2024-10-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Subject : Dispute of Inaccurate Reporting for Closed XXXX XXXX XXXX Request for Immediate Correction Dear Sir/Madam, I am writing to formally dispute the inaccurate reporting of my closed XXXX XXXX  credit card account. This account has been closed, yet XXXX XXXX  continues to report balances, late payments, and high credit usage on it. This reporting is not only incorrect but also a violation of both federal and state consumer protection laws.

Account Details : XXXX XXXX, XXXX. Credit Card Account Number : XXXX Account Status : Closed Date Opened : XX/XX/XXXX Credit Limit : {$500.00} Balance : {$530.00} ( Balance updated as of XX/XX/XXXX ) Credit Usage : 100 % This account has been closed, and yet XXXX XXXX  continues to report late payments and a balance that exceeds the original credit limit. Additionally, XXXX XXXX  is reporting account activity and accruing debt without my consent, which is a violation of consumer protection laws. This account is also part of an ongoing debt consolidation process, and the information being reported is inaccurate and misleading.

Legal Violations : Federal Violations : Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681s-2 ( a ) : Under this provision, furnishers of information are required to report accurate and current information. XXXX XXXX  reporting of a balance and late payments on a closed account is clearly inaccurate, violating the FCRA. Unverifiable or inaccurate information must be corrected or removed from the credit report. 

Truth in Lending Act ( TILA ) - 15 U.S.C. 1601 : TILA ensures that credit terms are accurately and clearly disclosed to consumers. Reporting an outstanding balance and late payments on an account that is no longer open misleads me as a consumer and is in violation of TILA.

Fair Debt Collection Practices Act ( FDCPA ) - 15 U.S.C. 1692e : The continued reporting of false information, including late payments on a closed account, is a violation of FDCPA, which prohibits deceptive debt collection practices. 

Maryland State Violations : Maryland Consumer Protection Act ( XXXX XXXX XXXX XXXX XXXX ) : This law prohibits the dissemination of false or misleading information. XXXX XXXX reporting of incorrect data constitutes a violation of Marylands consumer protection laws.

Maryland Debt Collection Act ( XXXX XXXX XXXX XXXX ) : The reporting of inaccurate information on a closed account is considered deceptive debt collection practice and violates Marylands debt collection regulations.

Maryland Identity Theft Protection Act : Reporting financial data on a closed account without my consent constitutes misuse of personal information, which is a violation of the protections afforded under this act.

Banking Violations : Dodd-Frank Wall Street Reform and Consumer Protection Act ( 12 U.S.C. 5301 ) : This act protects consumers from abusive practices within the financial industry. XXXX XXXX  inaccurate reporting of balances and late payments on a closed account falls under deceptive financial practices, violating the Dodd-Frank Act.

Request for Immediate Action : I request the immediate removal of the inaccurate information related to my XXXX XXXX  credit card account, including the reported balance, late payments, and any reference to the 100 % credit usage. These inaccuracies must be corrected, and I expect written confirmation that these corrections have been made to my credit report.

Should this issue remain unresolved, I will pursue legal action to protect my rights under both federal and Maryland state laws.

Thank you for your immediate attention to this matter. I look forward to a prompt resolution and confirmation of the removal of this inaccurate information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation