Consumer complaint received 2024-10-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Dear XXXX XXXX XXXX, I am writing regarding the credit inquiry that appears on my credit report in connection with my recent automobile financing application with your dealership on XX/XX/year>. It has come to my attention that your dealership is not registered to conduct business in the state of North Carolina. This is a serious issue, as the lack of proper registration means that your dealership is not authorized to offer or conduct financing transactions in this state. Under **North Carolina General Statutes ( NCGS ) Chapter 55**, businesses must be properly registered and in good standing to engage in transactions with North Carolina residents .

Despite this, a credit inquiry from your dealership remains on my credit report, indicating proof of an approved account. Also I received a correspondence from Capital One Auto Finance. That the application was approved I never received an offer, nor any response from your dealership. Except marketing emails. Despite trying several times to contact someone from your finance department. Furthermore, I was denied access to the credit applied for, with out explanation which raises concerns under the Consumer Financial Protection Act and the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681b ). This inquiry, which suggests an open account, misrepresents my creditworthiness and fails to acknowledge my rights as a consumer.

Furthermore, your companys actions could potentially violate the Equal Credit Opportunity Act ( ECOA ) ( 15 U.S.C. 1691 ) by taking adverse action against me for exercising my rights under consumer protection law. This type of discrimination in any aspect of a credit transaction is unacceptable and, as such, requires immediate rectification.

Additionally, the Truth in Lending Act ( TILA ) ( 12 C.F.R. 226.4 ) mandates that all costs associated with financing, including any down payment, must be clearly disclosed and included in the total finance charges. By presenting the down payment as a separate transaction, your dealership has misled me regarding the actual costs of financing. This practice not only contravenes federal law but also results in financial harm to me as a consumer.

As a result of these actions, I request that the inquiry be removed from my credit report, and that my security interest along with a copy of the application be returned immediately. If I do not receive a satisfactory response and see the removal of the inquiry within 10 days, I will pursue legal action under both the FCRA and applicable North Carolina state law. I am prepared to seek compensation for damages incurred as a result of this improper reporting and your lack of registration to operate in North Carolina.

Thank you for your immediate attention to this serious matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation