Consumer complaint received 2024-02-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: VA

Complaint narrative:
I am in receipt of SPSs Corporate Advance History, claiming charges/fees for FC ATTY FEES, PROP INSPECTIONS, PROP VALUATIONS and FC COSTS XXXX For example there are fees in the amount of {$2400.00} on XX/XX/XXXX labeled as FC COST and for {$1700.00} FC ATTY FEES, but no invoice was provided, and no attorney name is listed, as to who this amount was paid too? Also, on XX/XX/XXXX a fee for {$390.00} for a PROP INSPECTION, which is an excessive amount and the same day a fee of {$390.00} for PROP VALUATION. These are excessive and duplicate fees that are not allowed under the DEED of TRUST. On XX/XX/XXXX TITLE CURE COST {$420.00}, no invoice or company named to know if this service was performed. Fees charged on XX/XX/XXXX for {$250.00} with an invoice marked Exceeds the Life of the Loan. There are multiple examples like this for the entire time this account has been with SPS. There are many more errors and missing information, that I have requested many, many times. Now they have sent a foreclosure sale notice with incorrect amounts owed from years of adding excessive fees. There are multiple examples like this for the entire time this account has been with SPS. 

Also, there is an error in regard to the recording of the Substitute Trustee recorded in the court records XXXX XXXXXXXX XXXX on XX/XX/XXXX. In that document it says that the beneficiary is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX XXXX, as XXXX on Behalf of the Holders of the XXXX XXXX XXXX XXXX XXXX XXXX and Asset-Backed XXXX XXXX XXXX. On XX/XX/XXXX received a response to a Notice of Error I submitted regarding the owner of this loan. SPS indicated that the owner/investor had not changed, but the trustee had changed to XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX , as Trustee, as successor-in-interest to XXXX XXXX XXXX XXXX, as XXXX XXXX XXXX XXXX the holders of the XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. So the information in this foreclosure notice sent to me is incorrect and must be changed before a lawful foreclosure can be carried out. The foreclosure sale scheduled for XX/XX/XXXX, must be cancelled. 

XXXX. Substitution of another trustee by creditors says The substitute trustee shall reside in the county or city in which the property that is conveyed in the deed of assignment or the greater portion thereof in value is located. According to the Foreclosure notice sent from the Substitute Trustee : XXXX XXXX has a shell office in XXXX, VA and its actual address is the same as the foreclosing attorney XXXX XXXX XXXX in XXXX, MD. So this does not meet the Virginia Code requirements : In Virginia, foreclosure trustees must be state residents, or if the trustee is a corporation, its principal offices must be located within the state. ( XXXX XXXX XXXX XXXX XXXX ). Again, XXXX XXXX does NOT have their principal or main office located in the state of Virginia. When researching the address on the Substitute Trustee assignment recorded in XXXX XXXX, the information for shows XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, VA XXXX. Maryland XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. Phone : XXXX, with only a Maryland phone number. This is not a principal office in Virgnia as stipulated in the Virginia Code.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation