Consumer complaint received 2025-05-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
DISCRIMINATORY ACCOUNT CLOSURE BASED ON RESOLVED THIRD-PARTY ERRORS JPMorgan Chase Bank unlawfully closed my checking account and withheld funds based on administrative errors at a third-party institution that have since been definitively resolved. Despite the originating institution 's corrective actions and my account 's exemplary six-month history, Chase refuses to reinstate my account, constituting discriminatory treatment and multiple regulatory violations. 
ACCOUNT BACKGROUND AND STANDING : I maintained Chase Total Checking account # XXXX from XX/XX/XXXX through XX/XX/XXXX in excellent standing. The account featured regular employer direct deposits from XXXX XXXX, consistent positive balances exceeding {$28000.00}, XXXX overdrafts, and normal personal banking activity including bill payments and routine transfers. Account statements demonstrate responsible banking behavior with no suspicious activity or policy violations. 
TIMELINE OF DISCRIMINATORY ACTIONS : XX/XX/XXXX : Received restriction notification citing vague " recent activity '' without specific explanation despite multiple requests for clarification. Customer service representatives consistently declined to provide substantive reasons for the restriction. 
XX/XX/XXXX : Filed formal written complaint with Chase requesting detailed explanation and account reinstatement, citing consumer protection regulations requiring clear communication about adverse actions. 
XX/XX/XXXX : Account unilaterally closed with extraction of {$19000.00} total funds broken down as : {$11000.00} sent to me via check and {$7700.00} supposedly sent to XXXX XXXX  ( third-party institution ). 
XXXX XXXX : Extensive communication with Chase XXXX XXXX XXXX XXXX XXXX ) XXXX in commitment to reopen case upon receipt of third-party corrective documentation. 
THIRD-PARTY ERROR RESOLUTION : The underlying issue involved transfer timing discrepancies with XXXX XXXX  XXXX created temporary negative balances due to ACH processing schedules, not fraudulent activity. XXXX XXXX  has since taken comprehensive corrective action : Reversed indemnification that caused initial transfer complications Rejected and returned the {$7700.00} that Chase attempted to send them Provided formal correction notice reversing previous indemnification Restored full access to all my accounts confirming no fraudulent activity occurred Documented these actions in official bank statements dated XX/XX/XXXX REGULATORY VIOLATIONS : Consumer Financial Protection Act ( XXXX XXXX XXXX ) : Unfair practice : Maintaining account closure despite third-party error resolution Deceptive practice : Failing to honor executive office commitments for case review Abusive practice : Withholding {$7700.00} in customer funds without legal justification Equal Credit Opportunity Act ( 15 USC 1691 ) : Discriminatory treatment based on third-party institutional relationships rather than customer conduct Disparate impact on customers who maintain multiple banking relationships Fair Credit Reporting Act ( 15 USC 1681 ) : Threatened negative reporting based on resolved third-party errors Failure to correct internal records following error resolution Electronic Fund Transfer Act ( 12 CFR Part 1005 ) : Inadequate error resolution procedures for transfer-related issues Failure to provide required written explanations for adverse actions FINANCIAL HARM AND DAMAGES : Chase 's discriminatory actions have caused substantial quantifiable damages including direct financial losses of {$7700.00} in missing funds that were deducted but never returned after XXXX XXXX  's rejection, lost interest exceeding {$150.00} on inaccessible funds, alternative banking fees totaling $ XXXX, and consequential damages from disrupted automatic payments causing late fees and professional reputational harm. 
Time and effort costs exceed XXXX hours spent on resolution attempts, multiple regulatory complaint filings, and lost productivity. The financial impact extends beyond immediate monetary loss to include disruption of established banking relationships and professional credibility damage due to payment processing interruptions. 
DISCRIMINATORY PATTERN : Chase 's treatment demonstrates clear discriminatory intent through selective enforcement of policies, disproportionate response to resolved third-party errors, and refusal to apply standard error resolution procedures available to other customers. The bank has failed to provide equal treatment compared to similarly situated customers who experience temporary transfer timing issues. 
XXXX ACCOUNTABILITY FAILURE : Chase Executive Office ( Case XXXX ) specifically committed to reopening the case and assisting with account reinstatement upon receipt of third-party corrective documentation. Despite XXXX XXXX 's comprehensive corrective actions providing exactly the documentation referenced, Chase has failed to honor these executive-level commitments, demonstrating institutional bad faith in customer relations. 
REGULATORY IMPACT : This case represents broader systemic issues in Chase 's account management procedures that disproportionately impact customers who maintain relationships with multiple financial institutions. The bank 's failure to properly investigate before taking adverse action, combined with refusal to reverse decisions despite error resolution, indicates institutional practices that violate federal consumer protection standards.

Company response to consumer: Closed with explanation