Consumer complaint received 2025-04-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Kriya Capital, LLC
State: AZ

Complaint narrative:
On XXXX XXXX an account was placed on my credit report by Credence Resource Management ( CRM ) on behalf of XXXX XXXX in the amount of {$510.00}. I contacted XXXX and asked them to validate the debt and send me proof that I owed it in the form of literally anything other than XXXX XXXX internal printouts that prove nothing. CRM stated that they di not have such proof and that they are only reporting what XXXX tells them I owe and that I should contact XXXX if I have a problem with what they are reporting. They provided me with an email address ( XXXX ) if I wanted to file a complaint or dispute the debt which I did do. CRM also informed me that the account would remain on my credit report unless or until I either paid the balance in full or XXXX notifies them to delete it. I then XXXX XXXX at their Corporate Offices in XXXX, AZ and spoke to several different people all the way up to the President of XXXX XXXX XXXX XXXX, the VP XXXX XXXX XXXX and XXXX XXXX XXXX XXXX of the Directors of XXXX and all of their support staff. I received a call from someone in XXXX who I did not make a note of their name. However, they provided me with details about the account. They told me that the account is from XXXX and it is for equipment that was not returned. The service address was in XXXX XXXX XXXX XXXX and they had a name of XXXX XXXX associated with the account. I then informed this person that I was incarcerated in the XXXX XXXX XXXX XXXX during the time that this service was provided and I did not authorize XXXX XXXX ( who is my ex wife and mother of my son ) to use my name or any of my identifying information to obtain this service. I also have never lived at this address in XXXX and I certainly never signed for any services or equipment as I was in XXXX XXXX in XXXXXXXX XXXX  at this time. XXXX instructed me to go to their online portal and upload any information that I had to prove that this was not me. I informed XXXX that that isnt how this works. I dont have to prove that I dont owe it or that I was in prison. They have to prove that I do. I dont have to provide validation they do. This is like asking the victim of a crime to pay restitution. However, I did go to the XXXX website that they referred me to and I did upload a copy of my Drivers license and a copy of my APS ( electric bill ) proving where I now live. I dont know what information XXXX expected me to provide as I have no information about that address as I have never lived there. I also provided contact information for XXXX XXXX who now lives in Connecticut. I was assured by XXXX that they would inform CRM to delete the account from my credit report immediately. A couple of weeks later, it was deleted from my credit report. However, aproximately XXXX months later, it appeared again and I went thru most of the same things as noted above. I contacted XXXX, explained what had happened, they investigated it, said they would inform CRM to delete it, CRM did delete it, and I didnt hear any more about it. Now, for the XXXX time, in XX/XX/XXXX, the account again has been placed on all XXXX credit reports ( XXXX, XXXX XXXX, XXXX ) for the same amount and for the same service address. As a result, my credit score has went from mid XXXX 's to low XXXX 's. I was denied financing for a new automobile because of this account on my credit report. I contacted XXXX again and they told me that I did not provide sufficient proof that the debt is not mine and therefore they instructed the agency to place it back on my credit report. This is an obvious attempt by XXXX to extort me into paying a bill that I DO NOT OWE. I have told XXXX that I was incarcerated during the time that this debt was incurred. I am not XXXX XXXX nor am I married to her since XXXX. I DO NOT HAVE TO PROVE THAT I DO NOT OWE THIS DEBT. XXXX ( OR THEIR AGENTS CRM ) MUST PROVE THAT I DO.

Company response to consumer: Closed with non-monetary relief