Consumer complaint received 2025-01-07 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
After speaking with a Chase representative over the phone, I was informed I need to provide a letter that describes the uploaded images and documentation that I submitted on XX/XX/XXXX. The item was purchased on XX/XX/XXXX via XXXX with a coupon that was provided by the company XXXX. The coupon was part of a XXXX Friday weekend promotion that the company XXXX was running. The coupon was provided daily and was a limited use first come first serve that provided {$200.00} off any purchase that was over {$200.00} from their website and/or app. The first 2 days of the promotion the coupon did not work for me and stated it had reached the limit used. On XX/XX/XXXX the coupon was provided again and was working for my order as during the checkout process my order total showed {$100.00} as the final price ( Total item {$300.00} - {$200.00} provided coupon = {$100.00} grand total ) Once I confirmed the coupon was applied and seeing my total was {$100.00} I submitted the order. Unfortunately, I was charged full price of {$300.00} for the order even though the total shown at submittal was {$100.00}. Within in seconds of seeing this I contacted to support to either cancel my order or to adjust my order to the correct amount DUE TO THEIR MISTAKE. You can see in the attached PDF email document exchange ( XXXX CANCEL Mega Order ID XXXX ) where I asked for the mistake THEY MADE to be remedied. I contacted them via the app immediately after the purchase went through for the wrong amount. Upon further investigation by myself I noticed there were several other customers who had similar issues to me with coupons showing as applied to their order total then being charged the full amount. These customer complaints were found on X/Twitter on the XXXX profile. You can see in the attached images below of their issues as well with the {$200.00} coupon provided by the company XXXX not working. After contacting SNKRDUNK regarding THEIR ERROR and not having any success I had to contact Chase to remedy this. I am not asking for a chargeback of the entire amount, but I am asking for my account to be credited the {$200.00} which is the value of the coupon provided by the company XXXX. 

After speaking with another Chase representative on XX/XX/year> regarding this ongoing dispute, I was to write another letter to continue this dispute as the outcome is not resolved. I uploaded all these documents for a FORTH TIME as Chase is failing to review anything that I have submitted. I will emphasize the major issue again : The price I agreed to pay at checkout was {$100.00} after applying a {$200.00} coupon that was given to me and was valid at time of purchase. After reviewing the order to make sure my item, address, APPLIED COUPON, and were correct I submitted payment of {$100.00} for my order. I WAS CHARGED {$300.00} AS SNKRDUNK IS SAYING MY ORDER DID NOT HAVE THE COUPON APPLIED. Why would I go ahead and place the order if the coupon did not appear to be working? I put my trust in the company to be honest when making a purchase but instead XXXX committed fraud by charging me FULL PRICE AFTER having hit submit on the order to the agreed price of {$100.00}. 
I reviewed the documents that XXXX has sent over to Chase for this dispute, these documents provide XXXX evidence regarding this case, all they provided was a FedEx receipt, a buyer payment amount showing the price PRIOR to the applied coupon, and an eligible and unreadable document in XXXX. Show me on the evidence that is providing substation proof that overrules any document and proof that I have sent XXXX TIMES. Seeing that Chase has sided with the merchant over unrelatable documents is proof they reviewed nothing I have sent. 

After speaking with a XXXX Chase representative on XXXX regarding this ongoing dispute, AGAIN I was told to write a letter to continue this dispute for a third time as the outcome is still not resolved. Chase is failing to review anything that I have submitted. I am continuing to dispute this charge until the matter is resolved fairly as I have provided more than enough evidence that shows this company has scammed me and others by overcharging. 

After speaking with a XXXX Chase representative on XXXX regarding this ongoing dispute, I was told to go into a local branch to FAX the same documents again as they will not allow it to be reopened via the website. I was given the case number : XXXX CHASE IS PROTECTING A COMPANY THAT IS COMMITING FRAUD

Company response to consumer: Closed with explanation