Consumer complaint received 2024-05-02 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: Aldous & Associates, PLLC
State: MT

Complaint narrative:
Once I moved out of the apartment complex, a forwarding address was provided to the manager. The apartment complex held all mail and did not provide the collection agency with the proper forwarding address. 

Upon the Aldous and Associates collection agency initiating contact on XX/XX/XXXX at XXXX. The number was an unknown number that my phone reported as spasm. On XX/XX/XXXX, there was a voicemail left that did not include my name, the reason for the call, nor a proper return phone number. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' Another phone call was made on XX/XX/XXXX at XXXX XXXX by Aldous and Associates collection agency collection agency by different number than the first attempt. Again a voicemail was left without any information regarding the phone call nor my name. My phone reported this number as spasm. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' Another phone call was made on on XX/XX/XXXX at XXXXXXXX XXXX by Aldous and Associates collection agency collection agency by different number than the first 2 attempts. Again a voicemail was left without any information regarding the phone call nor my name. My phone reported this number as spasm. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' On XX/XX/XXXX at XXXX by Aldous and Associates collection agency collection agency by different number than the first 3 attempts. Again a voicemail was left without any information regarding the phone call nor my name. My phone reported this number as spasm. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' On XX/XX/XXXX at XXXX by Aldous and Associates collection agency collection agency by different number than the 4 attempts. Again a voicemail was left without any information regarding the phone call nor my name. My phone reported this number as spasm. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' On XX/XX/XXXX at XXXX by Aldous and Associates collection agency collection agency by different number than the 5 attempts. Again a voicemail was left without any information regarding the phone call nor my name. My phone reported this number as spasm. An attempt to return their phone call was made, however, the return number and the number that was left in the voicemail was " disconnected. '' I have a job that does not allow me to have my personal phone when I am directly treating patients, therefore, I was not able to answer their phone calls during the day. Beyond the phone calls and poorly communicated voicemails, there were no formal letters or emails that were sent to me. The collection agency, Aldous and Associates, did have my correct email. I did NOT receive any emails from the apartment complex nor Aldous and Associates. The only formal notification that I received is when my credit score was affected. I immediately found the website that was listed on the derogatory account. I asked to make a formal complaint with the company as there was NO formal communication. I was not properly aware of that I had a pending payment with the apartment complex that got sent to the collection agency. I truly believe this is an unfair and deceptive practice by a debt collector.

Company response to consumer: Closed with explanation