Consumer complaint received 2024-03-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to file a formal complaint against Experian for violations of the Fair Credit Reporting Act ( FCRA ), the Code of Federal Regulations ( XXXX ), and related consumer protection laws. Additionally, I am expressing my intent to file a complaint with the Federal Trade Commission ( FTC ) as the next course of action. 

On XX/XX/year>, I discovered that Experian has reported a debt on my credit report as verified without providing me with the required documentation or information as part of the debt validation process. Despite my explicit requests, neither XXXX XXXX XXXX nor Experian has provided me a contract with the original contract between myself as the debtor and the original creditor, nor the contract or receipt of purchase of the debt from the original creditor, as requested to validate and verify the debt and/or a right to collect the debt that would be satisfactory to my request. It is the burden of Experian to verify the information that they are reporting. 

Moreover, neither XXXX XXXX XXXX nor Experian has provided me with the complete payment history of the original account. Neither Experian nor XXXX has provided Portfolio 's Proof of License and XXXX to collect debts in Texas, as requested. This lack of documentation prevents me from ensuring the accuracy of the information being reported and the right to even collect a debt in my state. 

Instead of providing me with the explicit information I have requested from XXXX XXXX from Experian to prove they have actually investigated and RE-investigated per my request for verified information to ensure the accuracy of my credit report, Experian has been generating auto responses that do not address my specific inquiries or provide the necessary documentation. This failure to comply with my requests is a direct violation of my rights under the CFR 16 Part 660.2 : " 660.2 Accuracy of information. ( a ) General. A consumer reporting agency shall maintain reasonable procedures designed to assure maximum possible accuracy of the information concerning the individual about whom the report relates. ( b ) Duties of furnishers. ( 1 ) Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. '' This regulation imposes an obligation on CRAs to maintain accuracy in the information they collect, maintain, and report about consumers. If a consumer disputes the accuracy of any information on their credit report, the CRA must conduct a reasonable investigation to verify the accuracy of the information and correct any inaccuracies. I DO NOT view my requests for validity as unreasonable as this information should have been requested and easily obtained by Experian ( as they have a burden to ensure accurate information is being furnished to them ) and easily provided both to me and Experian upon request by Portfolio. 

Furthermore validating my concerns, I am even more adamant about proper validation due to the lawsuit filed against XXXX XXXX just last year by CFPB for more than {$24.00} XXXX for illegal debt collection practices and consumer reporting violations including filing frivolous law suits against consumers. This repeat offense by XXXX, coupled with the complicity of Experian, raises serious concerns about their unjust collection practices and reporting of unverified information on customers. 

I am aware of the profits that both Portfolio traded as XXXX and Experian XXXX generate by pooling and selling consumer information/receivables into securities, as evidenced by their SEC documents XXXX I also understand how the furnishing of negative information allows the procurers of this information to charge higher APRs for credit. This XXXX explain their reluctance to provide accurate and verified information on my credit report, which could potentially defame my reputation and cause severe harm to my credit worthiness. 

Therefore, I am requesting that the Consumer Financial Protection Bureau investigate my complaint against Experian and XXXX XXXX XXXX and take immediate action to address the violations of the FCRA, XXXX, and related consumer protection laws. Additionally, I intend to file a complaint with the Federal Trade Commission to ensure that Experian and XXXX XXXX XXXX are held accountable for their actions if they do not rectify this matter within 15 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation