Consumer complaint received 2025-07-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
You said : draft me a response to this email XXXX said : Sure! Please upload or paste the email you want to respond to, and let me know : What your goal is for the response ( e.g., agreement, dispute, clarification, etc. ) The tone you want ( professional, firm, polite, casual, etc. ) Once I have those, Ill draft the reply right away. 








You said : Re : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear CFPB : Thank you for bringing this matter to our attention. We take customer concerns seriously, and our Customer Relations Department has thoroughly researched this complaint. 
XXXX XXXX entered into a loan XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX. XXXX XXXX 
XXXX made the first XXXX ( XXXX ) loan payments as contractually agreed, but failed to submit any additional payments, and on XX/XX/XXXX, the defaulted account was classified as a charge-off account, and sold to XXXX XXXX XXXX XXXX ( XXXX ), on XX/XX/XXXX. XXXX has not attempted to contact XXXX XXXX since the account was sold to XXXX. 
Reporting accurate data is an essential obligation of data furnishers under the Fair Credit Reporting Act and each CRA has its own internal policies that determine how the information is displayed in the credit report, and for how long. Based on our review, XXXX is accurately reporting that XXXX XXXX account was sold to another creditor, with no balance currently owed to XXXX. Given this, we are unable to honor her request to remove the information. 
For any additional questions or requests regarding her loan, or to make a payment, XXXX XXXX XXXX said : Heres a professional and firm response you can send to the CFPB and XXXX XXXX regarding their reply : Subject : Response to XXXX XXXX  Statement Case # XXXX Dear CFPB, Thank you for providing XXXX XXXX  response regarding my complaint. 

I respectfully disagree with XXXX XXXX conclusion and request that the CFPB continue to investigate this matter. 

While XXXX confirms the account was charged off and sold to Brightwater Capital, I would like to reiterate that I am disputing the accuracy and completeness of how this account is being reported. Under the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), data furnishers are required not only to report accurate information but also to fully investigate disputed information when notified by a consumer or credit bureau XXXX Simply stating that an account was charged off and sold does not absolve the data furnisher of its responsibility to ensure the reported information is not misleading or outdated. 

Additionally, I was not notified adequately about the sale or assignment of this debt, and I did not receive validation of the alleged balance at the time of default or upon transfer. If XXXX no longer owns the account and has not attempted contact since the sale, then continued reportingespecially in a way that may negatively impact my credit standingraises concerns under both the FCRA and potentially the FDCPA. 

I request a full investigation into whether the tradeline is being reported in compliance with 15 U.S.C. 1681e ( b ) and whether the charge-off and subsequent reporting practices are fair and substantiated by complete documentation. 

I also request the removal or correction of this tradeline if XXXX can not provide complete and verifiable records justifying the reporting. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation