Consumer complaint received 2024-08-15 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IL

Complaint narrative:
I have been with USAA for over 18 years. Clean driving record with the exception of the last2 years. I had three claims with them. The first was after my sister died and I moved to XXXX. I skinned my car with turning on to a lower floor and this was accident forgiven? And no one explained that accident forgiveness still gets put on your record to help raise your rate. The next in XX/XX/XXXX I was rear ended after doing an Open House going towards XXXX not in XXXX. The third in XX/XX/XXXX I turn out of the garage below ground level from XXXX XXXX when a suv was turning in. I had no choice and skinned my car on the upper turnout. The adjusters on my XXXX case were terrific! But here is the kicker. They raised my rate {$300.00} for the 6 month premium because they could. For me that is no explanation and I requested to know why they put such a high marker on the renewal. Again they refused. I looked at their rating and it has slipped to an XXXX i called the Dept of Insurance for Auto in XXXX  and they told me that they should answer me in writing. Here 's the deal When you become a Senior and retire you do not lose your mind. Especially things like this. Shame on you Mr. XXXX XXXX I also got a threat from a claim adjuster XXXX  XXXX from your company Now I have reduced my coverages and one day they add up to XXXX and the next day XXXX This is the matter of two days. Your advocates tell me that is how it is. Now when I had three year olds they would not accept. this. My attorney gave me this address. I feel that the middle accident that I had been rear ended and ended in the hospital. My attorney got my case handled quickly and also USAA gave me a settlement and I Immediately paid off my car, my car insurance and my charges. All went to USAA. 
And I am not the only one who has experienced this. This is not ethical nor honest and I am a retired Realtor with Active License for the State of Il and never did this. In 37 years never a complaint against my license. 



Let me know if you can handle this before my Attorney does. 





Well I finally found out I was right about your company. You have no ethics. The answer came from another company rating my auto. Unbelievable, You paid out money for my XX/XX/XXXX claim where I was rear ended and injured. Went to the hospital and therapy. this could be for the rest of my life. The surcharge is based on what you paid out on that accident. Shame on this company for saying you have ethics. I have substandard coverage now with USAA but I will warn all those who think your company is ethical. Funny thing the money my attorney got from your company to me went right back to your company. Unbelievable. No Ethics at all! Except your dollar bill! 
Thank You that I now feel assaulted. 

XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation