Consumer complaint received 2024-09-21 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Was approved for a loan, but didn't receive money — 
Company: CCF Intermediate Holdings LLC
State: TX

Complaint narrative:
I requested a loan from Speedy Cash on XX/XX/XXXX, the same day I had just paid them in full for my previous loan. I was avoiding interest by paying off a loan and then opening a new loan. I pay these loans off quickly to avoid interest. They are meant for short term purpose only. I didnt work over the summer and was trying to make it to my first paycheck from my new job. 

On XX/XX/XXXX, Speedy Cash sent me an email alert for the instant funding to my debit card for the {$2300.00} I requested. My debit card is the only card they have on file and is tied to the only bank account they have on file. I never received the funds. The next day on XX/XX/XXXX I tried a {$200.00} loan because I needed money for this short term period and I thought it would go through the second time. They again sent me the instant funding alert email reporting that my account was funded through my debit card for the {$200.00}. I dont receive that amount either. I never received the {$2500.00}. This is the same debit card used to receive funds and make payments to this company in previous and recent transactions. 

Because I paid them in full for my previous loan on XX/XX/XXXX in the amount of XXXX, I was in a financial bind by their not funding me for the new loan. Needing cash, I took out a loan with them for the remaining {$700.00} of my credit line on XX/XX/XXXX by going in person to XXXX of their stores, since the online funding wasnt working. I had confidence the matter would be resolved soon to show the actual principal of {$700.00} and interest only on that principal. 

The company initially told me that providing a transaction report from my bank in those first few days, showing I didnt receive the initial funds on XX/XX/XXXX and XX/XX/XXXX would be sufficient for my account to be corrected. I was told it was a matter of XXXX hours processing time to rectify this matter. 

Though I submitted PDF transaction reports from my bank showing no funds were received on those dates, they rejected those documents and stated that I would need to wait until my next XXXX statement was available and send that. 

I had to wait a month for that statement to be ready, and on XX/XX/XXXX, I submitted my official XXXX bank statement showing that no funds for {$2300.00} and {$200.00} were ever received. Furthermore, I submitted reports several times through email and by phone that my bank confirmed that not only were there was no account history of any funding attempts made from XX/XX/XXXX to the present by this company, they in fact attempted to debit my account for the initial {$2300.00} amount. The debit was attempted by them through the same debit card they claimed to fund. The {$2300.00} debit attempt was rejected for lack of funds. 

Speedy Cash admitted XXXX time by phone on XXXX of my many hours of calls with them that they did in fact accidentally attempt to debit my account for {$2300.00} instead of funding it. But then they still claimed they did then follow up that mistake by funding me. 

When I continued to report this report as false, they ever offered as their only evidence through a phone representative that our XXXX report XXXX XXXX  XXXX did accept these funds. There is no evidence of this and my bank, XXXX XXXX  XXXX denies that claim. 

Speedy Cash has refused multiple requests from me to contact my bank in a third party call to confirm all of this, stating it is against their policy. They told me I need to talk to my bank, which I have multiple times with always the same report of Speedy Cashs debit attempt of {$2300.00} and no funding attempts from the date of the new loan forward. 

The XXXX time I was able to talk to someone supposedly in management, the representative claimed that the problem was they funded a different card, and therefore I was responsible. When I argued that point, the management rep hung up on me. When I called back, the phone rep acknowledged that the claim of their using a different card was wrong and that all previous funding and payments were associated with this XXXX debit card, the only XXXX they have on file. It is the same card identified in their instant funding emails, so its in writing from their own account system, so to claim that they funded a different card is a fraudulent claim. 

I never received the {$2500.00} in funds. I have never in my life taken out such a loan without paying it bank in a week or XXXX. Speedy Cash shows through my online account statement that I owe them XXXX with a payment of over {$600.00} due immediately and subsequent {$260.00} payments due bi-weekly for many months leading upwards of XXXX. I owe them {$700.00}. I have been unable to pay off the {$700.00}, as that money world go towards this extremely high interest on a principal I dont owe. 

The have now started collection attempts by phone and email and recently sent me a letter showing my car will be used as collateral. Their last email indicated that based on my numerous emails and all my evidence presented, they will only communicate through legal means now. 

I need help. This matter has caused major stress and anxiety. I dont know what to do. 

XXXX XXXX

Company response to consumer: Closed with explanation