Consumer complaint received 2015-05-21 00:00:00
Product: Consumer Loan — Vehicle loan
Issue: Problems when you are unable to pay — 
Company: Autovest, L.L.C.
State: NV

Complaint narrative:
Where is th resloution????????? It 's almost XXXX months later. Can someone just call me or update me? 


Case number : XXXXRelated Case NumberXXXX What happened Describe what happened so we can understand the issue ... 
I gave up my car for volentary repo with XXXX XXXX in XXXX due to me being laid off. They sold the car to another lender for {$4200.00} who took me to court ( which I was not aware of ) and has now attached my wages for {$10000.00}. When I called back in XXXX XXXX I spoke with a XXXX who said they need {$1200.00} from me to detach my wages and make payment arrangements with them I specifically asked her when the monies they were receiving from the wage garnishment was at {$1200.00} I could call and make payment arrangements and she said yes and my payments would be very low. Yesterday I called to make payment arrangements and they now say I need to pay {$2000.00} to be able to do that ( which they have ) and the monies received from the garnishment do not count to remove the garnishment. 
This is about a ( n ) Debt collection : Auto Which of these best describes your issue? Taking/threatening an illegal action : Seized or attempted to seize propertyDesired resolution What do you think would be a fair resolution to your issue? 
All I want is to have the garnishment removed and I will ay them monthly as I stated to them several times. They are talking alomst {$400.00} per paycheck which is hard to survive off of especially supporting a child. 
Consumer informationContact informationMailing address XXXX XXXX XXXX XXXX NV XXXX United States XXXX AgeXXXXCompany Submitted AgainstAutovest, L.L.C. 

XXXX XXXX XXXX, XXXX XXXX XXXX XXXX MI XXXX United StatesDebt Collector InformationAutovest, L.L.C. 



XXXX XXXX XXXX, XXXX XXXX XXXX XXXXDebt collector representativeNumerousCreditor InformationXXXX XXXX XXXX XXXXSubmit a complaint against creditorYesComplaint history Auto-Response XXXX/XXXX/XXXX XXXX XXXX expect companies to respond to every complaint within a reasonable amount of time. The company has not responded in full to your complaint and is now late in getting back to you. This is unacceptable, and we apologize that you 've had to wait this long for a response. 



What happens next? 

We 'll start an investigation and keep trying to get a response from the company. We 'll keep you updated on what we hear. While we do n't specifically advocate for your desired resolution, we do look at all the information provided by both sides to see if any consumer financial protection laws were potentially broken. These laws include a requirement to respond to you in a timely manner. 



We also share the company 's failure to respond to your complaint on our website : consumerfinance.gov/complaintdatabase alerting other consumers that XXXX do business with your company about their failure to respond to your complaint. 



Can I hire my own lawyer to look into this? 

XXXX. While we ca n't give legal advice or represent individuals in legal matters, if you want more help you can contact a private attorney or your local legal aid office for free or low-cost legal resources at www.lsc.gov. 



Where can I find more information? 

If you have questions, call us at XXXX XXXX ) XXXX ( XXXX XXXX or visit us at consumerfinance.gov/askcfpb. 


IWe also welcome your feedback on how our complaint process has worked for you. If you would like to share your story, go to https : //help.consumerfinance.gov/app/tellyourstory. 









Thank you, XXXX XXXX XXXX XXXX ( XXXX ) XXXX ( XXXX XXXX Customer XXXX XXXX XXXX/XXXX/XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation