Consumer complaint received 2024-11-17 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Confusing or misleading advertising
Company: MOHELA
State: CO

Complaint narrative:
XXXX XXXX  advertised on multiple platformsincluding their website, television commercials, and during in-person visits to the admissions officethat " 91 % of graduates secure a job in their field of study within XXXX months of graduation. '' I encountered this claim during the admissions process in the spring and the summer of XXXX and through my time enrolled from XXXX to XXXX. These claims also continued after my graduation. The claim was presented in XXXX online materials, in televised advertisements, and reiterated in-person during a visit to the admissions office at the XXXX XXXX XXXX XXXX of XXXX. 

XXXX XXXX  prominently advertised in the months leading up to my attendance a claim that " 91 % of graduates secure a job in their field within XXXX months of graduation. '' This was stated on their website, in television commercials, and reiterated during my visit to the admissions office in XXXX of XXXX. 
I encountered this claim multiple times during the admissions process, starting from XXXX of XXXX and throughout my enrollment. This message was consistently reinforced by XXXX website, their televised ads, and in-person conversations with the admissions representative I spoke with during my visit to the XXXX campus in XXXX of XXXX. 

XXXX XXXX  claimed that jobs in the fields they offered programs for, particularly in my area of study, were " In-Demand. '' This was advertised prominently in their television commercials and other promotional materials. During my in-person visit to the XXXX admissions XXXX XXXX XXXX of XXXX, this was reaffirmed by the admissions lady I spoke with, who specifically mentioned that graduates were highly sought after in the job market. 
I first encountered this claim in XXXX commercials and advertisements in the spring and summer of XXXX. The message that jobs in my field were " In-Demand '' was emphasized during my visit to the XXXX admissions XXXX XXXX XXXX XXXX of XXXX. This was a key selling point used by XXXX to attract me to become admitted. 

XXXX XXXX  claimed that graduates from their programs earned 15 % more than graduates from other colleges. This claim was presented as a significant advantage of attending XXXX, implying that their degree programs led to higher-paying jobs and superior earnings compared to other institutions. 
I encountered this claim in various marketing materials, including their website and television commercials, starting from XX/XX/XXXX until after graduation in XXXX. Additionally, this claim was mentioned during my visit to the XXXX admissions office, where it was emphasized as a reason to consider XXXX over other schools. 

XXXX XXXX  promised that it would provide comprehensive career services assistance to its students, including resume writing help, personalized job search assistance, and guidance in responding to job listings. These services were advertised as part of their career services package, which was highlighted on their website and during in-person discussions with admissions staff. It was implied that these services would actively assist graduates in securing employment in their fields of study. 
These promises were made throughout the admissions process, including during my visit to the XXXX campus in XXXX of XXXX. They were also reiterated in XXXX online materials, where they emphasized their career services as a key benefit for students nearing graduation. XXXX presented these services as a major factor that distinguished them from other institutions, suggesting that their graduates had a strong support network for entering the workforce. 

It was unknown to me at the time I decided to attend XXXX XXXX  that the claims of salary and post graduation job placement rates were false. I completed the paperwork unaware of the types of loans and an understanding of the interest rates that I was getting myself into. I graduated with over {$100000.00} in student loan debt after interest. Taking out {$33000.00} in private student loads ( with interest rates at 14.5 % and 17 % where interest accrues on a daily basis being over {$500.00} a month ) and {$30000.00} in federal loans. The federal loans have been forgiven under a lawsuit. 

I have all supporting documentation attached. I've filed a School Misconduct Application with XXXX ( now Mohela ) on XX/XX/XXXX and it's been over the 30 days without a response.

Company response to consumer: Closed with explanation