Consumer complaint received 2024-11-15 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.

Complaint narrative:
On Tuesday, XX/XX/XXXX XXXX XXXX  I tried accessing my Coinbase account from my phone, and after accessing it, the dashboard and the entire account had no information. After this, I tried accessing my account from my desktop and I got an error message saying the user or password was incorrect. After several failed attempts, I contacted Coinbase Support on the XXXX XXXX XXXX XXXX. They asked for my email and told me " Thank you for providing information. We understand that you had a previous account with Coinbase that is now closed, and your accounts funds have been reported and delivered to the State of Wyoming as unclaimed property. 

The reason your account was sent to the State of Wyoming is because you established your account with Coinbase XXXX XXXX XXXX XXXX XXXX, which shut down. Coinbase made multiple attempts to contact you at your verified email address to inform you of the closure, requesting that you transfer your account to an external wallet. Unfortunately, we did not receive a response from you, and as a result, your account was transferred to our affiliate, XXXX XXXX XXXX XXXX. The crypto assets in your account were liquidated, and the resulting funds, in XXXX Dollars, were reported and delivered to the State of Wyoming. 

To reclaim your property, you will need to contact Wyoming 's Unclaimed Property Division directly by following the steps outlined in our Help Center : https : //help.coinbase.com/en/coinbase/managing-my-account/other/escheatment-and-unclaimed-funds For any inquiries or concerns, it's recommended you contact the XXXX XXXX XXXX XXXXXXXX directly , as Coinbase can not provide further support regarding the funds. 

We regret losing you as a customer, and we understand that this situation may be disappointing. At the moment, we may not be able to offer any services related to your closed account, however, were constantly working towards expanding our offerings and improving our services. 

We hope to have the opportunity to serve you again in the future. If you have any other questions or concerns, please feel free to reach out to us. 
XXXX ''. 

All of a sudden I found out that all my funds had been transferred as it says above, but Coinbase never sent me an email or a text about this issue, so I didn't have the chance to, firstly, be aware of this problem Coinbase was having, and, secondly, be able to move my funds. 

I asked Coinbase Support to please tell me when they had transferred my funds and closed my account, and I also told them I didn't know about this as they hadn't notified me. I only received emails from them until XX/XX/XXXX, but no longer than this. I don't have any emails in my Spam or other folders and haven't received any text message notifications either. 
Coinbase converted my XXXX into XXXX Dollars and transferred those to the State of Wyoming without my consent and without notifying me. I had approximately XXXX Bitcoins in my Coinbase account. 

I opened my Coinbase account in XXXX and received emails until XX/XX/XXXX. Later than this I stopped receiving emails from Coinbase and nobody notified me of the changes they later applied to my account. 

Among the attachments, you'll find screenshots of emails/documents showing transfers from my XXXXXXXX XXXX XXXX the platform I use at work to receive money ) to my Coinbase account.

Company response to consumer: Closed with explanation