Consumer complaint received 2025-08-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Re : Formal Dispute Inaccurate and Unlawful Reporting of XXXX XXXX Bank XXXX Account Account Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Balance Reported : {$80.00} Credit Limit : {$200.00} To Whom It May Concern, I am disputing the accuracy and legality of the reporting of the above-referenced account pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. 
This account is reported by XXXX XXXX Bank XXXX to Equifax as XXXX with a current balance of {$80.00}, but it is repeatedly updated as charged-off each month since XXXX. This is materially inaccurate, misleading, and unlawful. 

As a direct result of your most recent update on XX/XX/year>, my Equifax credit score dropped XXXX points further damaging my creditworthiness and causing increased risk of loan denials, higher interest rates, and reputational harm. 

1. Violation of FCRA 1681s-2 ( a ) ( 1 ) ( A ) Reporting Information with Knowledge of Errors A charge-off is a one-time accounting event, not a recurring monthly delinquency.

Your records show consecutive CO notations for months/years after the account closure, which re-ages the account and extends the negative impact beyond the lawful reporting period.

e-OSCAR Code : 001 Not his/hers ( factual inaccuracy ) Secondary Code : 112 Incorrect status 2. Violation of FCRA 1681i ( a ) Failure to Conduct a Reasonable Reinvestigation I have disputed this account multiple times ( noted in your own file descriptors : Consumer DisputesReinvestigation in Process and Consumer Disputes After Resolution ). 

You failed to correct the reporting despite clear evidence of re-aging and duplicative charge-off entries. 
e-OSCAR Code : 007 Claims account closed 3. Violation of FCRA 1681s-2 ( b ) Failure to Correct and Update After each dispute, you are legally required to correct or delete inaccurate information. 
Instead, you updated the account in XX/XX/year> and again in XX/XX/year> with contradictory data showing both a charge-off and an active balance which is misleading. 
e-OSCAR Code : 112 Incorrect status 4. Violation of Metro 2 Standards Metro 2 guidelines prohibit re-aging an account by repeatedly updating the Date of First Delinquency or adding new CO notations after the initial charge-off.

Demand for Immediate Action You must : 1. Delete the tradeline from my Equifax file entirely, or 2. Correct it to show a single charge-off event from the original date with no monthly CO updates and an accurate balance.

Failure to do so within 30 days will result in : Complaints to the CFPB, FTC, and my State Attorney General.

Legal action for willful noncompliance under FCRA 1681n and negligent noncompliance under FCRA 1681o, seeking actual damages ( including the measurable XXXX score drop ), statutory damages, punitive damages, and attorneys fees. 

Please provide the results of your reinvestigation in writing

Company response to consumer: Closed with non-monetary relief