Consumer complaint received 2021-01-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: WINNPOINTE CORPORATION
State: CA

Complaint narrative:
I submit a mortgage refinance application for my home with Interactive Mortgage on XX/XX/XXXX and it took them 3 months with many back and forth to finally closed it on XXXX XXXX. It started pretty well and seemed to be on a good path and I provided them everything they needed promptly. But soon things started going downhill. I did not hear anything from them for more than 30 days and only after I called the loan XXXX, things started rolling again and I finally signed the loan documents on XX/XX/XXXX and I were expecting my loan to be closed very soon. But after another week. nothing happened and the underwriter was not replying my email nor my phone call inquiries. After I called the loan XXXX, they told me they still need something else. I provided to them and again nothing happens for another week, and only after I called they said something else was still needed. Normally everything should be sorted out before signing the loan document. It was finally closed on XX/XX/XXXX after XXXX month I signed the loan documents. I knew they were busy at the time since everyone were refinancing their mortgage, so I did not want to complaint about it as long as everything is correct. But due to their delayed closing on my loan, they XXXX up my closing settlement and I tried to get it resolved with the loan XXXX and underwriter, but they seem not understanding what were wrong and refuse to fix the issues. There are mainly XXXX issues. XXXX XXXX The closing settlement is different from the final disclosure I signed. And they did not show me or explain to me what is the difference and closed the loan and charged me without notifying me in advance to seek my understanding and approval for the new changes and added item. There is XXXX item called supplemental + penalty of {$270.00} which is not in the original disclosure I signed and even the loan XXXX did not know what it was when I asked him and he said he was going to check it for me but never heard from him on that again, and no response from the underwriter as usual. XXXX XXXX. Since I signed my loan in XXXX, the loan was expected to be closed in XXXX originally and my first payment start date is XX/XX/XXXX as it normally should be and I would prepay the interest for XX/XX/XXXX and the XX/XX/XXXX XXXX would be paid in XX/XX/XXXX in my first new loan payment. but I already signed the loan doc with first payment day of XX/XX/XXXX, which complicated the first payment as they have not funded my loan until middle of XXXX, XXXX, I am still paying interest to my previous lender for the first half of the XXXX before Interactive Mortgage funded the new loan. I think that whoever prepared the final settlement realized the issue. So they were giving me credit for the first half month interest when I am still paying to my previous lender and did not charge me my prepaid interest for new loan for the latter half of XXXX, XXXX, so when I make my first payment on XX/XX/XXXX, everything will be balanced out. The problem is that I am paying my previous lender interest from XX/XX/XXXX to XX/XX/XXXX, and Interactive Mortgage only give me credit from XX/XX/XXXX to XX/XX/XXXX. When I make my XX/XX/XXXX payment, after taking out the credit for XX/XX/XXXX to XX/XX/XXXX I got, I am actually paying Interactive Mortgage from XX/XX/XXXX to XX/XX/XXXX, but my new loan with Interactive Mortgage started from XX/XX/XXXX, so they over charge me 2 days of interest in the amount XXXX per day for 2 days = {$99.00}. And the way they handle this first payment date issue is very misleading and unconventional, no one explained it to me before the closing and the loan XXXX himself is kind of confused too.

Company response to consumer: Closed with explanation