Consumer complaint received 2025-12-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: BARCLAYS BANK DELAWARE

Complaint narrative:
I have been living in XXXX almost 5 years now, caring for my wife of XXXX  years with late stage XXXX. I only receive mail at a US address. If needed, my friend sends me photos of items, or actual items such as a credit card. 

My existing card with Barclays expired in XX/XX/XXXX. They mailed a replacement card to my Texas address and my friend paid {$95.00} to ship it to me via XXXX. 

On the FIRST day I used that card at XXXX locations ... the card was compromised. 
The next day I received emails for transactions with a merchant that I do not do business with. I called the company immediately and they told me I had to wait until the charges went from temporary authorization to actual charges. 
3 days later they changed, but now there were at least XXXX additional charges! 

They cancelled the card and agreed to send a new card to my address in XXXX. Told me it would be 3 days. 

2 days later my friend has a fedex package for me in TEXAS. It was the card. 

I called back and asked again for it to be shipped to XXXX. They claim it was NEVER SENT, yet immediately requested a NEW CARD ( not a replacement ). Again, telling me it was sent to XXXX address. 

7 days later, nothing. I asked for XXXX tracking number and they refused to provide it so I could see where in XXXX it might be. 
Spoke with XXXX, who said he would send me another new card. Asked if I wanted one for my wife as well. I checked my desk and found her card with the original mailing. I never used it, and it didn't expire till XXXX, so I began to use it and declined his request for a new card for her. 

Placed XXXX charges all appeared to be good. 

Went to the website to check the status of the mailed card and.. 

ACCOUNT HAS BEEN LOCKED and I have to call in. 

Called in, and they are wanting me to provide numerous identifying information pieces, even though I already verified with the automated system. 

I refused. 

Received 2 different emails stating I have documents to view, but again, I can not view them because I can not login.

I requested a call back, got one on sunday morning, which was missed due to church hour... They called back monday. XXXX. She got someone on fraud on the line, and now they are wanting me to send them... 
Drivers License, Social Security Card and a utility bill at the address on file ( TEXAS ). 

I explained to them, I AM IN XXXX and told them why, they don't care. They want this information to unlock the account. 
I did not have to provide ANY of those details when I SIGNED UP for the card, why would they be required now? 

They also wanted to verify via phone call, but refused to use the number they just called me on because their system indicated it was not a valid number. I have had this number since XXXX!! Right now though, it is a VOIP, because I need to retain a USA number and none of the USA carriers would allow me to stay with their service without returning to the usa every 90-180 days, which is not feasible with my wife 's condition. 
They asked for another number and I gave them my XXXX number, but they would not accept that. So ... NO WAY TO VERIFY MY IDENTITY for them! 

MEANWHILE, the payment is due, and without online access, I can not make it. Told that to XXXX, and was instructed to MAIL A CHECK!! 

1st ... have not had a checking account in more than 5 years.

2nd ... if I requested checks from my current bank, they would be sent to TEXAS!

3rd... If I mailed a check from XXXX ... it would take between 30 days and 1 YEAR to arrive! 

I have had this card for several years, and have been using it the past 2+ years in XXXX and am VERY CAREFUL about how it is used to AVOID fraud. With this case, we believe it was a skimmer at a gas station that I have used in the past without issue. 

They have removed my ability to use this, my PRIMARY CARD to use in XXXX. 
They have removed ability to use my wife 's card. 
They have removed ability to PAY my balance... 

And soon, will destroy my credit over this! 

These banking institutions need to be SHUT DOWN for the way they treat long-time customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation