Consumer complaint received 2025-01-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: OR

Complaint narrative:
On XX/XX/year> I uploaded a check for deposit. The check was drawn from my employer. I had uploaded a check from the same employer once before about one month prior. Both checks were accepted and both checks were/are held for nine days. Firstly, when they held the first check, I understood somewhat because it was the first time I had uploaded or deposited a check into the relatively new account. I spoke to an agent from Chase and asked if they will hold the next check as well. I was told Chase does it for first time deposits and since the check was issued from XXXXXXXX XXXX, which does not offer verification information, there could me a day or two of holding from the day of the deposit. This is not what happened. Because I was charged for late fees, I wanted to deposit the second check ASAP. So, I uploaded to not received overdrawn fees. Chase accepted the check, announced another 9 days hold, charged me overdrawn fees, and an agent lied to me when I called to beg to lift the hold. These nine days holds wrecked my finances in multiple ways. I spoke with four agents in the holds department on Thursday XX/XX/XXXX. I was told by agent 1 that all that needed to be done is a Chase agent needed to call my boss and verify the check. She told me about not being able to get verification from XXXXXXXX XXXX but she assured me that was not an issue. She told me to call back at XXXX XXXX because their policy is not to make these calls until XXXX XXXX. So, my boss assured me he was waiting for the call. He knew how upsetting this check holding issue was for me. So, he sat and waited. The agent # 2 put me on hold and said she couldn't get through to my boss. He assured me via text that he was staring at his phone and nothing was happening. That call was mysteriously disconnected or dropped. I called Chase again. Agent # 3 raised his voice, shushing me basically, then asked me questions about why my boss wrote me a check and why this or that. These questions were out of line and very suggestive of some kind of nefarious actions in my end. I resented his everything especially when he told me the first agent was wrong to tell me what she told me. Still, nobody is telling me why my check is being held for nine while days again while I rack up fees! I politely ended, and I do mean like a sane adult, that call. The fourth and last call I got Agent number 4. She said there was nothing to be done and that I was given the wrong information by Agent number 1. She sounded truly sympathetic and that made the whole experience even more ridiculous. Three of the four agents understood this holding was unfair and excessive. If I was such a risk, they didn't need to accept my application. Yet, they did give me an account and now I feel trapped. They wouldn't even allow my boss to stop payment so I could receive another check and take that somewhere I could receive my money. They are holding my money and charging fees. This is probably legal as banks get many ridiculous rights, but it is bad business. I want my money. Please help. They need to apologize for wasting mine and my boss 's time. They need to release the hold.

Company response to consumer: Closed with monetary relief