Consumer complaint received 2025-07-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CO

Complaint narrative:
On XX/XX/XXXX, I deposited a check from a local company for which I had completed work. the amount of the check was {$33000.00}, the check was written from a local bank ( XXXX XXXX  ) in XXXX XXXX 
After the Teller at my Chase local Branch on XXXX XXXX ran the deposit, she informed me of the hold which said it would be available on the XXXX. NO funds were made available at all! however, the teller did mention, which I have done before that I could call on Tuesday the XXXX, and have Chase verify the funds and release the extended Hold. I did just that, when I called Chase customer service and explained the situation, the representative immediately said, We have already contacted the bank and they did not answer, even though I just asked! The representative immediately said there is nothing more Chase can do. I proceeded to make an appointment with my branch to talk with the branch manager who has helped with this issue in the past, he was unavailable due to a family emergency but I was able to go in that day and talk with the acting manager at the time, She made all the calls, was able to immediately get in touch with XXXX XXXX  and verify not only that the funds had already cleared the issuing bank account on the XXXX but while on the phone verified from the check writer that the check was written to me. The acting manager proceeded to request the deposit hold release with Chase but was immediately denied. Due to the Main manager not being available she said she was sorry but there is nothing more she could do. So the following day, I called Chase again toa attempt to gather further justification as to why they will not release the funds, I actually spoke to someone this time domestically, she went through all the explanations of protocol, however after I mentioned everything that had already been completed she suggested that I go to the issuing bank and get verification from the manager at that bank, call Chase with them on the line and I should be able to get the funds released, keep in mind they have already cleared several days before. So, I proceeded to the Bank, I received excellent customer service from the Manager. We sat down, He verified the funds cleared, and He also verified with the well-known company in town that the check was indeed written to me. I proceeded to call Chase while sitting at the Managers desk at XXXX XXXX, Chase refused to talk to them and even though all required verification was given and present, I was informed by the Chase representative, which by the way was suppose to be an escallation person, This Representative atomately repeated that the decision that Chase made to XXXX the deposit on an extended hold was done and there is nothing I can do about that, He also mentioned that there is no guarantee that it will be available on the XXXX. 
Needless to say, this is unacceptable. During this time, my accounts have been in overdraft mode, both my Personal and Business accounts due to having no access to my funds. I have also missed critical payments on insurance, auto loans, etc.... The financial hardship is mounting daily And on another note, I also found out that my ( 2 ) business account checkcards have been terminated and are no longer active?.

Company response to consumer: Closed with monetary relief