Consumer complaint received 2026-03-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
So to start I have been banking with Wells Fargo since XXXX. I close my account back in XXXX because I had gotten a bank closer to where I live and theres no Wells Fargo near me. I happen to open an account the beginning of this month because I liked Wells Fargo and I had them for a long time. I funded the checking and savings account. But a few days ago, I get an email stating they were closing my account and that the account was closed to deposit, but I could withdraw the funds. I then called and they told me that XXXX or XXXX months after I closed my account in XXXX a dispute came back denied in which they denied paying me back my funds. I told them that. They found me in favor and said that the dispute was closed. I was never notified that it came back denied. So I ended up filing another dispute for the same thing because at this point, Im frustrated because I received no information on this matter in XXXX. So they said they were closing my account on XXXX XXXX or I could withdraw the funds before time. So I go to Wells Fargo bank at XXXX XXXX in XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX around XXXX to withdraw all my money. The XXXX XXXX XXXX claims she cant give me my money and that I would have to call loss prevention. So I step aside and Id go and call loss prevention in which they said they could speak to her and let her know to release the funds. She did not want to speak to them so they told me to let her know that she could call them. She did not wan na call them. So I didnt put them on speakerphone so she could hear the man talking and he explained to her. She didnt changes her story and says it has nothing to do with loss prevention. This is another warning sign that showing up on my computer. I said well you just said that it was lost prevention so which one is it? She then says I cant talk to him. So the representative on the phone gave me the number to file a complaint in which I did and he also told me to call corporate. I hung up the phone with him and called Wells Fargo and spoke to another representative in which he said the same thing. He said that they have that issue all the time and all the branch XXXX had to do was call them so they can let her know to release the funds. At this point, she gets rude and loud in front of the lobby full of customers and tells me that shes not gon na do that. So at this point, I am furious because all I want is my money so I can go. I drove almost an hour to withdraw my funds because I was told that I could withdraw them and for her to be nasty and disrespectful and deny me my funds is very unacceptable. I was humiliated and embarrassed in front of customers when she could have taken me into an office instead she chose to embarrass me. I also called the police to the branch. I explained to him what was said and what the representative said. XXXX told him she wanted me removed from the premises. How do you have a customer removed from the premises who just wanted to withdraw their funds? I will be calling corporate again today and I will see what steps I can take further. She should not be a branch XXXX with that attitude because she has no customer service at all.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation