Consumer complaint received 2025-08-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: REGIONS FINANCIAL CORPORATION
State: TX

Complaint narrative:
On XX/XX/XXXX, I was on XXXX and clicked on the news XXXX  XXXX news only to find out a message that appear that your XXXX has been hacked. I immediately got off of XXXX and closed out the app and disregarded the messaging in general. Starting that night of XX/XX/XXXX, my Internet started having problems where I had to call XXXX XXXX XXXX technical support on to find out that XXXX XXXX XXXX  was unable to get a Internet signal to my modem, and XXXX XXXX XXXX advised that they would have to send me a new box. on that same day, I started receiving messages from XXXX  XXXX bank to let me know fraudulent charges have been on my account. I never received any messages from XXXX Bank to let me know fraudulent charges did occur. Unfortunately I was unable to see because my XXXX the messages that was coming over I didnt report any of the issues until that weekend. I reported the fraudulent transactions to regions on that Sunday ( XX/XX/XXXX ). However, today I found out that regions bank went back to XX/XX/XXXX on XXXX XXXX and closed out my my fraudulent dispute due to the fact that they said that I had a relations or something with XXXX XXXX and I told them I did not complain About that time I said ball my right Im complaining about XX/XX/XXXX till the XXXX. The transactions whoever investigated this did not bother to call me to clarify if they was unaware or had problems with it instead they took it upon yourself to investigate something that I didnt ask for meaning up until XX/XX/XXXX and what I feel like they violated my rights and then theyre choosing me being at fault on this situation. What is this about zero liability regions bank wasnt the only one bank that this person hacked into all my credit cards were compromise, but the other banks took it upon their self to check with the company called bubble cast to verify everything and bubble cast sent the money back because they concluded that they were fraudulent charges. I also tried to reach out to XXXX XXXX XXXX XXXX told me that I could not verify the information being my account. Someone went in there and they changed my information on the XXXX app account. I was unable to resolve anything with XXXX XXXX or they told me that they couldnt open my account because of the fact that I couldnt verify that the account was actually mine my transactions or my name or anything else apparently the person that the person that overtook my account made from deposit as well into the account XXXX XXXX  told me that the only thing that I can do is contact my bank and try to close out the XXXX XXXX  account my first take it off that {$.00} and trying to find out how to divert somewhere else so the account can be closed out and the person that hacked the account cant gain any more access to my account. However, regions bank did not investigate my complaint thoroughly and violated my rights by not doing so and I have conversation I take conversations of every transaction with region region, bank, and region supervisors in which one supervisor hung up the phone XXXX and refused to help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief