Consumer complaint received 2026-07-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Ok for years now i have been disputing with Wells Fargo over services provided as well as fraudulent accounts opened in my name as well as unauthorized transactions on my personal checking account. On XX/XX/XXXX at XXXX XXXX I went to the bank to have a permant block put on any online banking and services Well Fargo provides such as mobile banking, digital wallet cards and so on. The branch I went to was the XXXX XXXX XXXX located in XXXX Az. I spoke to branch XXXX XXXX XXXX and was very upfront and honest. The night before I came home early from a trip to LA and caught XXXX individuals known to me burgurizing my home. They stole my banking information so in fear that they would use my personal information to commit XXXX online I requested that a permanent block be placed my account to prevent problems and XXXX. The first thing XXXX did was to cancel my checks and change the number on my only checking account I had with them. I sat and watched as XXXX XXXX placed the block on my account. Well apparently the block was lifted somehow and XXXX XXXX XXXX department did not catch it. For years I called the XXXX XXXX XXXX department XXXX XXXX number to express concern that online banking and digital wallet along with XXXX XXXX card services were being provided each time I was told no mam your online banking is not active which was totally untrue. XXXX XXXX XXXX XXXX department tried to claims that in XXXX online banking was initiated but never completed but I can prove otherwise. Also I want to see all my records XXXX XXXX reps acknowledge that these record do exist i have the calls recorded but when transfred to the XXXX department i was told that because I am no longer a customer Im not entitled to these records instead i get meaningless letters from the XXXX department that are XXXX XXXX concultions. For example my debit card ending in XXXX. They claim was opened in XXXX yet i have correspondance that that card wasnt shipped to me untill many years later i want to see the records with my own XXXX eyes that were used by Wells Fargo to make these claims there must be record. I am entitled to view them for myself ive been asking for them for over XXXX and XXXX XXXX years. Not only that Wells Fargo allowed me to participate in their mediation process for a third party service I did not authorize. Wells Fargo needs to be held responsible for providing me with unwanted unauthorized services i was very clear that I was never going to use services like online banking, mobile app banking, digital wallet cards or XXXX XXXX yet for over a decade Wells Fargo continued to provide them despite being very clear about not wanting or authorizing them. Wells Fargo is responsible for helping to perpetuate what has turned out to be federal identity theft and bank fraud. I plan on sending the corespondance packet filled with inconsistencies and straight out untruths along with my responses to what they claim. Nothing has been resolved between myself and Wells Fargo and I should have retained a XXXX long ago when these problems first presented themselves. Wells Fargo keep sending me letter of what the have concluded rather than what I want. I want copies that support their conclusions as well as check copys, online activity, mobile banking records and digital data. I want Wells Fargo to be held accountable for the gross negligence on their part. They are denying me these records because they know that the records will show that XXXX upon XXXX of dollars were stolen from me as a result of the gross negligence on their part. They keep asking me for more time so that they can further investigate. I dont believe anything that Wells Fargo says. Im not asking for letters from them telling me what they have concluded i want to see the records they used and I want my records that I requested Wells Fargo needs to be held accountable for everything including the investigation they supposedly preformed. Wells Fargo knows very well that these records would show that I am owed a large amount of money. They dont want to pay. In the meantime due to their XXXX year retention policy i have lost XXXX years of records and the fact that its been going on for the length it has has made it impossible to retain an attorney. The situation Im told goes way beyond what most legal firms XXXX. I want all my online banking transactions as well as online communication copies of checks written, mobile banking trans actions and digital data. Wells Fargo has an opportunity to help me find some resolve as well as seek justice. Things like login time stamps ip addresses and locations could be vital information to help me but ive been asking since XXXX for answers from themas well as my records and I have recieved nothing. My name is XXXX XXXX XXXX. I have submitted numerous complaints about different problems ive had with Wells Fargo yet there has been absolutely no resolve and they are over XXXX years behind in providing me the requested record. I want Wells Fargo to release them immediately and to be held responsible for the harm their gross negligence has caused me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation