Consumer complaint received 2022-09-28 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Can't close your account
Company: Avant Holding Company, Inc.
State: NY

Complaint narrative:
I called in to Avant to close my credit card account in XX/XX/XXXX and inquired about the proper steps to take to close out my account. After gathering information on how to close my account I then submitted a request to have my account close, and it was closed on XX/XX/XXXX. When my speaking to an agent from Avant while t close my account I inquired about the closing balance and I was provided with a closing balance of {$330.00} based on my statement on XX/XX/XXXX. Again, this writer called Avant customer service multiple times to inquire about how to properly close my account and I was told that I must pay off the closing balance, which was {$330.00} ( calls are recorded so I am requesting for all calls from XXXX to current to be reviewed to find out what occurred ). My original card amount was for {$300.00} and I had additional fees associated with closing out my account. 

This writer then paid off the closing statement balance in two installments as follows : {$75.00} on XX/XX/XXXX ( My XXXX bank statement attached showing payment made ) {$250.00} on XX/XX/XXXX I then realized on XX/XX/XXXX that I was still being charged on this account that I was told should be closed after the closing statement price. That's when I called in to Avant customer service to inquire about why I was still being charged after paying off the closing balance. I was then told by an Avant customer service agent that they would refund the late fee, and my account would be properly closed. Furthermore, I should receive a credit on my account, which will be sent to the card on file. This writer spoke with an Avant representative on XX/XX/XXXX and was told that I will be receiving a credit for {$21.00} and my account has been properly closed and there is nothing else that is owed. After the phone call I then received an email stating the following ( email also attached as evidence ) : Dear XXXX XXXX, Thank you very much for your patience. We're writing to let you know your refund has been scheduled and we apologize for any inconvenience caused. 

Here are the details concerning your refund : Payment Method : Direct Deposit Account : XXXX XXXX XXXX  Last 4 digits of Account Number : XXXX Amount : {$21.00} *My XXXX bank statement attached showing credit from Avant It seems like after they returned credit to my account they then charged me XXXX the following month, which is a CLEAR MISTAKE, that they refuse to fix. I also attached billing statements. 

Two months later, I noticed that my Avant account has a balance and then I called in on XXXXThis is when I was told that Avant had a glitch when attempting to close my account out, and I could only get a resolution by sending this email. 

This is so wrong because my credit will be impacted negatively by this " glitch '' in closing my account out properly. Then I was told that someone from Avant will reach out via email, which never happened, and my credit is negatively affected. 

My account is STILL showing active when its supposed to be closed. 

I am requesting for my account to be closed out properly and for any negative reporting on my 3 credit reports to be removed. 

****Attached are all supporting documents in regards to me closing out the account with no balance, but actually receiving a credit in XXXX.

Company response to consumer: Closed with explanation