Consumer complaint received 2026-01-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Subject : SUPPLEMENTAL COMPLAINT WITH CRITICAL NEW EVIDENCE - Referencing CFPB Case # XXXX To : Consumer Financial Protection Bureau 1 . Purpose : This is a supplemental complaint filed to provide the Consumer Financial Protection Bureau with critical new evidence that fundamentally alters the case against Wells Fargo ( your reference # XXXX ). This evidence, obtained from Wells Fargo 's own correspondence, proves : ( 1 ) Wells Fargo knew my account was compromised but failed to act ; ( 2 ) They fabricated evidence to deny my claim ; ( 3 ) They engaged in retaliatory closure ; and ( 4 ) They attempted to escheat my funds. My original complaint concerned the wrongful denial of a {$120000.00} fraud claim ; this evidence confirms systemic bad faith. 

2. Summary of New Evidence : The attached documents reveal a definitive timeline of Wells Fargo 's failures : XX/XX/year>, Fraud Warning : A XX/XX/year>, letter from Wells Fargo admits their " Customer Fraud Protection Services '' identified " unusual activity '' on my account # XXXX the day before the major fraud. 

The {$120000.00} Fraud : On XX/XX/XXXX & XXXX, {$120000.00} was wired out of my account # XXXX. Wells Fargo failed to connect the XX/XX/XXXX warning to prevent this. 

XXXX XXXX for Denial : An XX/XX/year>, letter contains a false statement claiming I told a branch manager I authorized the fraudulent wires. I never said this. This fabricated statement is the cornerstone of their wrongful denial. 

Retaliatory Account Closure : An XX/XX/year>, letter shows Wells Fargo closed the already-compromised account XXXX XXXX  after I filed CFPB/OCC complaintsa clear retaliatory act.

Fiduciary Breach ( Escheatment ) : A XX/XX/year>, bank document shows Wells Fargo attempted to escheat ( send to the state ) a {$38000.00} balance from the closed account, forcing me to intervene to recover my own money. 

Contradictory Fraud Admission : A XX/XX/year>, transaction history shows Wells Fargo admitted and reversed a {$1900.00} fraud on the same account ( # XXXX ) for which they deny the {$120000.00} fraud, proving their bad faith. 

XXXX. Desired Resolution : This new evidence necessitates a forceful CFPB intervention. I demand Wells Fargo be compelled to : Reimburse the {$120000.00} lost due to their negligent failure to act on their own XX/XX/XXXX fraud warning. 

Provide compensatory damages for the retaliation, escheatment ordeal, and burden of combating their fabricated evidence.

Issue formal corrections to my credit/banking records and retract the false statement in their XX/XX/XXXX letter. 

Be held accountable for these unfair, deceptive, and abusive acts. 

XXXX. Attached Evidence ( Provided with this new submission ) : Wells Fargo XXXX dated XX/XX/year> ( contains fabricated statement ) Wells Fargo XXXX dated XX/XX/year> ( retaliatory closure notice ) Wells Fargo XXXX dated XX/XX/year> ( admits XX/XX/year> fraud warning ) Wells Fargo XXXX dated XX/XX/year> ( final bad-faith denial ) Wells Fargo Letters dated XX/XX/XXXX & XXXX, 2025 ( initial claim denials ) Bank Document : " Checking/Savings Account History '' for # XXXX, dated XX/XX/year> ( proves escheatment attempt ) Bank Document : " Checking/Savings Account History '' for # XXXX, dated XX/XX/year> ( proves contradictory fraud admission ) I request that this supplemental complaint and all evidence be merged with and considered part of my original case, # XXXX. 

Sincerely, [ XXXX XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation