Consumer complaint received 2024-09-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Improper use of your report — Reporting company used your report improperly
Company: WELLS FARGO & COMPANY
State: CO

Complaint narrative:
MORTGAGE PROBLEM and retaliatory re-reporting previously resolved incidents that are nearly six years old. 

In XX/XX/XXXX, I received three negative/delinquent actions on my credit report from Wells Fargo regarding matters that had previously been misrepresented and resolved. My credit score dropped nearly XXXX points between XXXX and XX/XX/XXXX due to Wells Fargo 's fraudulent reporting of old, closed matters. 
1. XXXX - Wells Fargo unexpectedly closed my line of credit I'd had for more than 20 years and declared it a " charge off '' without notice or reason. I was one of hundreds of thousands across the US that experienced this of others, per media reports. This matter was disputed and resolved at that time with no reason for them to re-report something from six years ago that was not my fault. 
2. Wells Fargo also re-reported their fraudulent selling of my mortgage in XXXX. I unexpectedly lost my government job after 12 years and WF agreed to a forbearance plan. Every payment was on time but when I went to make the final payment, I learned they'd sold my loan to one of their subsidiaries - XXXX XXXXXXXX XXXX  - without my knowledge, notification or consent. I am awaiting payment information from one of the numerous class action suits against Wells Fargo regarding fraudulent mortgage practices to foreclose on unsuspecting customers. Again, a six year old matter that was disputed and long-since resolved. 
XXXX. XXXX, Wells Fargo subsidiary , XXXX XXXX XXXX never once contacted me regarding my mortgage. I emailed, wrote, and called more than 40+ phone numbers from Colorado to California , trying to get information about my mortgage and get it on track. Not one single communication but they repeatedly reported I was delinquent on my loan. In XXXX they sold my loan to XXXX XXXX who successfully financed my home and received every single payment on time. Go figure, contacting and talking to a client, rather than making backroom deals, works wonders. Again, a matter that was reported, disputed, and resolved AT THAT TIME has now been reported again. 
Isnt there some form of double jeopardy that a bank can not re-report previously resolved matters? 
The only reason these misguided negative reports were submitted to my credit report again after all these years must stem from the CFPB complaint filed last month against Wells Fargo for adding fees to a SAVINGS account. Despite the CFPB rep stating a WF could not deduct from an account and make it negative, upon review of my account, she saw WF repeatedly did that. Charged fees to my savings account and took it to a negative balance. 
Wells Fargo is retaliating against me for that complaint and closing my savings account last month. There is no other reason for them to resurface old claims and actions that were already reported, disputed and resolved years ago. These three actions from Wells Fargo are the only negative actions on my credit report. Wells Fargo must IMMEDIATELY RESCIND these negative reports and correct their fraudulent actions. They need to correct my scores and ratings for every credit bureau and scrub these negative reports immediately. There should be no record of this showing up again ever. Thank you for your time and assistance in monitoring Wells Fargo and protecting consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation