Consumer complaint received 2025-10-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD

Complaint narrative:
XXXX XXXX XXXX Checking - XXXX Formal Complaint Regarding Uncredited Deposits Summary of Deposits and Issue Total ( exact ) : {>= $1,000,000} ( USD ). 
Number of transactions summed : XXXX Method : ACH transfers from XXXX to my account. 

Period : XX/XX/XXXX XX/XX/XXXX. 

I have compiled all the above deposit transactions in text form ( attaching them here in lieu of thousands of screenshots ). These ACH transfers total well over {$12.00} XXXX and should have been promptly credited to my account. To date, Capital One has failed to credit these funds or even respond to my inquiries. I request an immediate update of my account records to reflect these deposits and an explanation for why the funds were not processed. 

Legal Obligations and Compliance Capital Ones own Deposit Availability Disclosure guarantees that electronic payments ( such as ACH direct deposits ) will be available on the day Bank receives the deposit.capitalone.com. In other words, once I received the ACH transfers from XXXX, the funds should have been immediately available in my account. Moreover, under the Uniform Commercial Code ( applicable in Maryland and most states ), UCC 4-215 explicitly provides that a deposit of money becomes available for withdrawal as of right at the opening of the banks next banking day after receipt of the deposit. These provisions make clear that funds sent to Capital One by ACH must be credited to my account no later than the next business day.

Beyond deposit timing, federal law requires banks to promptly investigate and correct any errors. Under the Electronic Fund Transfer Act ( Regulation E, 12 C.F.R. 1005.11 ), Capital One must investigate the reported error and resolve it within 45 days of notification. In fact, if the bank needs more than 10 business days to investigate, it must provisionally re-credit the account for the disputed amount until a final determination is made. Capital Ones failure to acknowledge these missing deposits or to conduct a timely investigation suggests a violation of these consumer protections. Simply ignoring this issue is unacceptable under both our account contract and federal law. 

Demands and Next Steps I hereby demand the following actions without delay : Immediate Re-credit of Funds. Please unfreeze and restore my accounts and fully credit the - {>= $1,000,000} in missing deposits to my account or wire my funds along with any earned interest and corrections. 

Account Update and Explanation. Update your records to reflect all original ACH deposits, and provide a clear, written explanation for why these transactions were not posted.

Written Response. Send me an email response within 10 business days confirming receipt of this demand, detailing your investigation, and confirming that my funds have been restored. 

If Capital One fails to comply with these demands, I will escalate this matter immediately. This includes contacting the XXXX XXXX ( reporters XXXX XXXX and XXXX XXXX XXXX with the full documentation of your failure to honor these deposits. I am also prepared to retain legal counsel and pursue all available remedies including breach of contract, conversion, and regulatory complaints. 

Counsel and Past Victories Over Capital One XXXX XXXX XXXX ( XXXX XXXX XXXX ) : Lead counsel in the In re Capital One 360 Savings Account Interest Rate Litigation, a nationwide class suit. Plaintiffs alleged Capital One underpaid legacy 360 Savings depositors ; in XX/XX/XXXX the bank agreed to a {$420.00} XXXX settlement to resolve those claims XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) : Co-lead counsel in XXXX XXXX Capital One Bank ( XXXX. ), a class action challenging illegal overdraft/NSF representment fees on accounts. The court granted final approval in XX/XX/XXXX to a {$16.00} XXXX nationwide settlement fund for affected customers XXXX XXXX XXXX ( XXXX XXXX XXXX. ) : Co-counsel in XXXX v. Capital One Bank, on behalf of accountholders charged multiple fees on the same re-presented transaction. This litigation resulted in a {>= $1,000,000} settlement fund for the class XXXX XXXX XXXX XXXX XXXX XXXX. ) : Co-lead counsel alongside XXXX in XXXX XXXX Capital One Bank. He helped secure the same {$16.00} XXXX class-action recovery for customers nationwide. 

XXXX XXXX XXXX XXXX XXXX ) : Co-counsel in XXXX XXXX Capital One Bank, part of the legal team representing consumers in the representment-fees class action. He likewise helped obtain a {$16.00} XXXX settlement to reimburse customers for the unlawful fees Each of these attorneys has successfully led nationwide banking and consumer cases against Capital One, securing multimillion dollar recoveries for affected clients and all of them have agreed to work this case. 

Be advised that this letter serves as formal notice under federal law as of today 's date XX/XX/XXXX. I have done my homework and am prepared to pursue these claims aggressively. I expect your prompt and complete response. If I do not receive the full return of my funds and a satisfactory answer within 10 days, I will have no choice but to move forward with media exposure and litigation. 


Thank you for your immediate attention to this serious matter.

Company response to consumer: Closed with explanation