Consumer complaint received 2024-08-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: NISSAN MOTOR ACCEPTANCE COMPANY LLC
State: TX

Complaint narrative:
Around XX/XX/year>, my husband and I decided to visit XXXX XXXX XXXX at XXXX XXXX XXXX, XXXX, TX XXXX, to search for a car for myself. I had a limited check from my Credit Union and was looking for an affordable car. We stepped into the dealership thinking I would receive professional help in choosing a car I was interested inthe XXXX XXXX. We met with one of the salesmen, and I immediately informed him of my budget. Despite my clear financial limits, he relentlessly tried to convince me to finance with them, urging me not to " marry '' my bank. This was a bank that knew my yearly income and had already decided I had a limited loan amount due to my income and lack of history with large loans. The salesman knew this, and he also knew that my husband and I had no knowledge of carsI even mentioned that I was there seeking help. But instead of helping, he took advantage. The salesman quickly shifted gears and steered me away from the XXXX XXXX, pushing the XXXX XXXX instead. He claimed it was the same price but a much nicer car. He pressured me over and over, using every trick in the book to force me into a decision. He even lied about the price, the rates, and when the financial part was finalized, it turned out to be much higher. I didnt purchase any add-ons, no gaps, nothingjust the car. It was clear from the start that the salesman was out to trick me. After some days had passed, I made the decision to go back to the dealership. I didn't want the car the salesman had pressured me into getting. Despite feeling anxious and stressed from my previous experience, I still held out hope that I could inquire about another car, the XXXX XXXX XXXX The reason for this is that I didn't want the car that had been decided for me. When I spoke to the salesman, I expressed that I felt a lot of pressure from him and simply wanted to learn more about the XXXX XXXX XXXX, as it seemed to be in a similar price range to the XXXX XXXX. Instead of understanding and empathy, the situation took a turn for the worse. It turned into a nightmare. The sales manager entered the scene, bringing even more pressure. I reiterated that I couldnt afford the car and that I was only there out of curiosity. But my concerns meant nothing to them. The pressure became unbearable. From the moment he appeared, the sales manager was disrespectful and condescending. He even made inappropriate comments about my jewelry and tattoos, suggesting that I like to spend money on those things, and I dont know what the purpose of these unnecessary comments was. I told him those comments were irrelevant to the situation, but he persisted, using them to justify why I should buy the car. This behavior was humiliating and degrading. They initially quoted me nearly XXXX for a XXXX XXXX XXXX outrageous amount for a basic car with no add-ons or gaps. The pressure kept building, with the sales manager insisting that I needed to make a decision right then and there. I told them repeatedly that I needed at least a day to think about it, but they wouldnt relent. They lied, pressured, and manipulated me until I was cornered. Finally, they brought the price down to {$26000.00}, but not without one last insult. The sales manager in front of me said to the salesman, Shes not getting three years warranty and XXXX with us. When I asked why, he casually said, Youre getting it from the manufacturer, and when I questioned further, he said, Youre getting the oil change. I was confused, lost, and completely overwhelmed. I had no idea what was happening, and they knew it. They took full advantage of my lack of knowledge about cars and warranties. They kept me there for hours, breaking me down until I was forced into financing something they perfectly knew I couldnt afford. I had told them I was broke, yet the sales manager smugly said to me, We make money off broke people. Those words have haunted me ever since. After leaving the dealership that night, my XXXX  spiraled out of control. I couldnt sleep, and I cried every day. They had seen my vulnerability, and they exploited it mercilessly. I felt discriminated against, mistreated, and completely powerless. To make matters worse, one of the salesmen jokingly told me that if I didnt leave him a great review, he would have to go back to his country. As an XXXX  myself, this comment was not only discriminatory but deeply hurtful. It was a cruel and unnecessary remark that only added to the pain and humiliation I was already feeling. These people were utterly unprofessional and disrespectful. After enduring several horrible days because of this experience, I decided to complain. I tried to reach someone higher up, and eventually, a woman from customer relations contacted me. I shared everything that had happened, telling her how anxious I was, how I never wanted to set foot in a dealership again, and how this experience had scared me. She seemed to understand and promised to connect with the team to find a solution. By the end of that week, I called her again, hoping for some resolution. She suggested a meeting with the general manager of the dealership, which I agreed to. After some back and forth, we finally scheduled the meeting for Monday at XXXX XXXX. The general manager was polite and apologized for what had happened, but there was absolutely no solution offered. The general manager said he would email XXXX to see what they could do, but nothing ever came of it. When I followed up, I was told there were no answers from XXXX, and he apologized again. He said they would use my experience for future training. On the other hand, he sees no problem with the price of the XXXX XXXX XXXX, as it is a fair price -- a statement I knew was false. Based on my own research from XXXX and the Texas Department of Motor Vehicles, the car is worth less. I was ripped off, plain and simple. They knew from the very first day that I couldnt afford this car, that I had no understanding of the process, the pricing, or the business. They took advantage of every weakness I had. As the sales manager so brazenly put it, We make money off broke people. They saw me as an easy target, and they exploited that to the fullest. To this day, I have received no solutions despite the promises made. I feel utterly betrayed and devastated by this entire experience. I trusted them to help me, and instead, they took advantage of my trust, my ignorance, and my financial situation. This isnt just about a car ; its about how they preyed on me, knowing full well I was in no position to defend myself.

Company response to consumer: Closed with explanation