Consumer complaint received 2024-05-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
This what it says We have encountered an internal server error. Please note that your order has been canceled. Sorry about the inconvenience. Still not allow to enroll before all this i had account for 2yr yall the one that block the my acccount yall need to fix I submit Doc for verification Do I need to get Lawyer because yall stoping me for looking at information by law Thank you!!!! Escalation Issue XXXX Dear XXXX, Thank you for contacting us.? We apologize for the delayed response. 

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Please re-enroll into the membership of your choosing at? www.experian.com.? Please use a " different username ''.? Please make sure you use a completely different username than one you used before to try to create an account. Your email address will automatically populate in the username space, so if you use the same email address, be sure you change the username during the enrollment process.? 

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Make sure you complete all sections of the enrollment.? Please attempt to submit the new enrollment request ensuring that all of your personal information is inputted accurately and that you answer the verification questions to the best of your ability. 

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The following steps are also suggested to ensure that you have optimum access to your membership :? 

Please clear out your temporary files/cookies/browsing history. 

You may consider using a different browser to access the membership. XXXX XXXX or XXXX XXXX are the most compatible browsers for our websites, in terms of logging in and viewing the information we have provided to you. XXXX XXXX XXXX XXXX may also work. You may also try XXXX XXXX go to tools and choose " new incognito window '' or " in private browsing '' to enroll or login. 

When you attempt to enroll or log in again, ensure youve completely closed your internet browser from any previous use, so that youve entirely closed out any previous sessions. This will reset any potentially open sessions. 


If these steps have not resolved your issue, please contact the Experian Disputes Center at ( XXXX ) XXXX at your earliest convenience to request a hard copy of your report to confirm and correct any missing or incorrect information. Information entered into the system upon enrollment should match the information with the credit report. Please have Experian Disputes Center check your report for variations in your social security number, your name and that you do not have a mixed file or variation in a pin number.? 

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If you need any further assistance, please email us? at? XXXX.? When you respond, please include your ticket XXXX XXXX? in the subject line. 

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We apologize for any inconvenience. 

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Thank you for choosing? Experian.com.??? 

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Sincerely,? 

XXXX XXXXCustomer Care Team

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation