Consumer complaint received 2026-01-18 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: MN

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute the move-out charges and subsequent collection activity related to my former tenancy at XXXX  XXXX XXXX XXXX XXXX XXXX. This letter serves as a request for clarification, documentation, and validation of the amounts assessed, as well as notice of ongoing disputes that have not been addressed despite multiple attempts to resolve them directly with property management. 
Timeline and Billing Discrepancies On XX/XX/year>, I received an original utility bill in the amount of {$130.00}, with a due date of XX/XX/year>. 
A separate charge labeled as a utilities tech package in the amount of {$220.00} was applied for the period XX/XX/year> through XX/XX/year>, without explanation as to how this amount was calculated or allocated. 
On XX/XX/year>, I received an email from XXXX, Property Manager, stating that upon move-out I owed {$25.00}, after application of a {$200.00} security deposit and {$700.00} in alleged damages. 
The invoice provided reflects a remaining balance of {$470.00}, which then increased to {$1200.00} after the addition of an unexplained XXXX charge. 
Unresolved Issues and Requests for Documentation On XX/XX/XXXX, XX/XX/XXXX, and XX/XX/year>, I contacted the property manager to dispute and request clarification of the following issues, none of which received a response : The basis for the {$700.00} in damage charges, which I dispute and offered to refute with video documentation of the unit at move-out. 
An explanation for how the outstanding balance increased from {$360.00} to {$750.00} for the same utility period ( XXXX XXXX XXXX XXXX  ), including the addition of a second tech package charge. 
Documentation supporting utility charges, including : Actual submeter readings for XXXX XXXX, or The prior months master utility bill for the property and the allocation methodology used ( e.g., number of units, occupied units, square footage, occupants, or bathrooms ), as required when utilities are allocated rather than individually metered. 
Collection Account Discrepancy Despite the unresolved disputes above, I was subsequently notified by a credit bureau of a collection account placed by National Credit Systems in the amount of {$580.00}. This amount does not correspond with any of the figures previously provided by property management, raising additional concerns regarding : How my security deposit was applied, Why the alleged balance fluctuated between {$360.00}, {$750.00}, {$470.00}, and {$1200.00}, and How the collection amount of {$580.00} was derived. 
Additional Concerns I further dispute being charged excessive utility amounts at move-out that were never incurred or experienced during my tenancy. I vacated the unit on XX/XX/year>, and proper notice was provided on XX/XX/year>. I am requesting this be removed from my credit due to the inconsistencies and lack thereof explanation pertaining to how this debt is validated. You should not be able to ignore and not explain charges and then send someone to collections who still can not understand themselves the charges

Company response to consumer: Closed with explanation