Consumer complaint received 2024-03-08 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
On XX/XX/XXXX, I made a wire transfer from my account at Bank of America to another bank account I have.The next day, on the XXXX, I received a call from a condescending middle-aged woman from Bank of America asking me the purpose of the money transfer. She said she suspected fraud, but I told her that it was definitely my own transfer of funds for investment purposes, but she did not seem convinced. I repeatedly asked her if there was a problem with the bank to which I had transferred the money, but she told me she would not answer any questions, and unilaterally hung up on me before I could finish the conversation.I immediately called the bank to complain, learned that her name was probably XXXX, and received a call from the bank 's customer service department, who told me that they would call me with the information of the person in charge of this matter, but I could not write down the information and asked them to email it to me, which they said they would do, but as Bank of America always does, of course, no email came.Even though I had given all the above information and the purpose of the money transfer, I was suddenly blocked from logging in to internet banking and mobile banking, and the transfer itself was suddenly cancelled by Bank of America without my permission and without confirmation.I called and inquired, but was told to go directly to the bank branch. I went to the bank yesterday, questioning why I should have to do that, and after hours of calling the person and department in charge, the phone finally did not connect and I have not been able to access my account for three days until today.When I asked the person in charge when I called to complain about the cause of the problem, I was told that the rude XXXX? who called me in the first place, did not reflect what she had confirmed to me in the database at all, which caused the situation.I have to go back to the bank today to resolve this issue, but three days have already passed and even if the login freeze on my account is lifted today, I will not be able to send money via wire transfer for another three days over the weekend. Due to the bank 's self-righteous decision and deliberate human error, I have been unable to send money for over a week. Investments can not be made and actual losses are incurred. The actual amount of damage is already about {$2000.00} in the last two days alone, and the damage would be even greater if we consider it over the course of a week.I personally consider it unethical for a bank that has decided that it is not good for their business to have so much money out of their bank, and I denounce to the fullest extent possible this unethical business practice of selfishly causing such a situation of freezing customer funds and planning to delay withdrawals as much as possible.I strongly urge that Bank of America, which caused this situation in the name of customer protection, should make amends to me with compensation in an amount that can be proven and actually suffered.There have been several problems in the past, and I feel by your attitude and words that the huge company does not care about the claims of one depositor, but your business ethics are not acceptable by socially accepted standards. I await your sincere response.We also ask that all parties concerned take strict action against this bank 's behavior at the same time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation