Consumer complaint received 2025-05-28 00:00:00
Product: Debt collection — Payday loan debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: BTH Management
State: FL

Complaint narrative:
To : Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against Plaza Services , LLC for Illegal Debt Collection on Disputed and Unlawful Loan Company : Plaza Services , LLC XXXX XXXX XXXX, XXXX XXXX XXXX, GA XXXX Phone : XXXX Description of the Problem : I am filing a formal complaint against Plaza Services , LLC for knowingly violating federal and state consumer protection laws by purchasing and attempting to collect on a debt that is both illegal under Florida law and explicitly protected by a formal cease-and-desist notice issued by my legal representative. 

This account originated from XXXX XXXX , who issued a high-interest loan to me in the state of Florida that exceeded 300 % APR, in violation of Florida Statute 516.031, which caps APR at 18 % for loans under {$500000.00}. The loan was made without a valid license to operate in Florida, and its issuance constitutes criminal usury under state law. The loan is also a textbook example of an illegal rent-a-bank scheme, which has been condemned by state and federal regulators. 

Following this, I issued a formal cease-and-desist and dispute letter to XXXX, notifying them that : The debt was illegal under Florida law All collection efforts must cease immediately Any third party to whom the debt was transferred would be named in active legal proceedings The matter was under review by federal and state authorities Despite this clear and legally binding notice, Plaza Services , LLC knowingly purchased the account and is now attempting to collect on a debt that is : Illegally originated Formally disputed Covered under cease-and-desist Subject to litigation and federal oversight Their actions are not only unethical, but flatly illegal under the following laws : Applicable Legal Violations : FDCPA 15 U.S. Code 1692c ( c ) : Continuing communication after a cease-and-desist FDCPA 1692e ( 2 ) ( A ) : Misrepresentation of the character, amount, or legal status of the debt FDCPA 1692f ( 1 ) : Attempting to collect an amount not permitted by law Florida Consumer Collection Practices Act Fla. Stat. 559.72 ( 7 ) : Willful communication with consumer with knowledge the debt is disputed Florida Consumer Collection Practices Act 559.72 ( 9 ) : Claiming the right to enforce an illegal debt Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) Dodd-Frank Act 1031 : Purchasing and attempting to enforce a loan that was illegal from inception Enforcement History and Pattern : Plaza Services , LLC should have conducted due diligence before acquiring this debt. Instead, they purchased an account : That they knew was under regulatory review That they knew was being actively litigated That was subject to prior notice that all third parties involved would be held liable This is reckless, abusive behavior and Plaza Services has now made themselves legally and financially liable for attempting to enforce a loan that was never valid under state law and is uncollectible. 



Requested Resolution : I am requesting that the CFPB : 1. Open an investigation into Plaza Services , LLC for unlawful debt collection 2. Refer this matter to the Federal Trade Commission, Florida Attorney General, and any other relevant agency 3. Issue penalties or sanctions for the willful violation of consumer protection laws 4. Ensure all collection activity is halted immediately 5. Ensure that no negative credit reporting is filed against me in relation to this account 6. Document Plazas involvement as part of a larger illegal lending and collection scheme 7. Enforce restitution and civil accountability where appropriate I am submitting supporting documentation including : My cease-and-desist letter to XXXX The email from XXXX confirming the sale of the account to Plaza Services This conduct is predatory, illegal, and part of a known and ongoing pattern of abuse that must be addressed. I am prepared to pursue this further through litigation and media exposure if necessary.

Company response to consumer: Closed with explanation