Consumer complaint received 2025-01-24 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Seized or attempted to seize your property
Company: AXOS FINANCIAL, INC.
State: SC

Complaint narrative:
I am a veteran who is XXXX XXXX XXXX perm and totalI have never been late ever. Unfortunately I was hospitalized due to XXXX XXXX XXXX XXXX was concerned about my loans so VA suggested I reach out to my lenders so I did, all were very helpful. I had no idea my loan got transferred to Axos bank from XXXX. I thought it was a 6 month deferment because we discussed that I was mistaken and i admit XXXX had tried to process ach during deferment and had apologized and said we will get money credited back or are in processbut if not we can just add time on end of loan.i have the emails and Im not complaining about XXXX, they were great. 

Apparently they were bought or merged with XXXX I just found out about 2 weeks agono mail, no calls and no emails until about 2 weeks agothe physical mail may have had correspondence but I have it forwarded and had not received anything. Anyhow Axos collection called and I was apprehensive because I hadnt gotten anything in mail or email or call prior so I responded cautiously to a XXXX. She then had a mgr reach out named XXXX and she was helpful and said she would have XXXX pull the deferment up and send and she didthen a day or so later a XXXX reached out from XXXX saying I need to contact asap..we emailed back and forth. I explained I was mistaken because original lender XXXX had ach my account under XXXX, pvtpmtprocessors, and XXXX XXXX XXXX my loan to which I had never been late XXXX said I need to make XXXX pmt by XX/XX/31 and the. XXXX more by XXXX. 

Then I get another email saying axos demand pmt by XX/XX/XXXX with a name I dont know as owner of my boat which XXXX the only owner and a bunch of fees and I needed to pay full amount of loan and fees by XXXX responded that I just found out XXXX weeks ago that XXXX bought Lavictoria out or merges but received nothing up until they called and a buddy said if they bought the loan you do have to resume pmts which I had already agreed to do with XXXX, but he said demanding full pmt with fees isnt right and he thought perhaps they weee re mistaken because the loan was just bought out by axos and secondly if a rep said this is the agreement t pay x by And the rest by x then they have to honor but more concerning is this demand letter.that probably realize you have equity and they can sell it and make $ XXXX. Multi XXXX bizI just want to continue paying for my boat just as I had on time every time for XXXX yrs this Axos has changed on me XXXX times with XXXX different people so I need your help..I was proactive as soon as I found out.scrapoed together $ and now its different I have most of it in written down. Sorry to bother yall but Va said reach out and I did..if you look at my credit I never missed XXXX and I could understand creditors being apprehensive but my history shows solid history on time and over the amountplease help..when my dad passed he made part of his estate that I needed to follow my dreams which had always been sailing, so he worded it if I left my job and pursued it then my part would be released by XXXX I did and every bit went to XXXX maybe thats why they want to act the way they arejust doesnt seem right? I need bem

Company response to consumer: Closed with explanation