Consumer complaint received 2025-09-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
Hello. My name is XXXX XXXX. XXXX XXXX XXXX XXXX. I was born XX/XX/XXXX. I am a XXXXXXXX XXXX I am a XXXX. My twin sister is XXXX XXXX ( changed her name to XXXX XXXX ) she is a XXXXXXXX XXXX We were both born XX/XX/XXXXXXXX  at XXXX XXXX ( now called XXXX XXXX XXXX ) XXXX XXXX XXXX, XXXX Michigan. My mother is XXXX XXXX XXXX XXXX was her maiden name before marriage ) Her father was XXXX XXXX XXXX from XXXX Michigan ) both are dead. My father was XXXX XXXX XXXX XXXX ( XXXX, when going into the military ) His father was XXXX XXXX XXXX XXXX XXXX ) both of them are dead XXXX XXXX XXXX was XXXX XXXX XXXX XXXX XXXX XXXX never ever been married, never ever had children, never ever been divorced because I never ever married, never ever been to the military, never ever died, never was a handicap.I never ever was XXXX XXXX XXXXXXXX. My residential ( Home ) address is : XXXX XXXX XXXX, XXXX Michigan XXXX. My mailing address is XXXX XXXX XXXX XXXXXXXX Michigan XXXX. I am complaining about a Chase bank secure checking account ( XXXX ) I do not work for chase bank and I am not employed by chase bank, I only have a checking account. It seems at this Chase banks programs for the TTY/TDD/, etc, telecommuting, and computers, etc, for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX they may have XXXX put as a participant and a customer. I have talked to chase bank about this problem. But they continue to deny all allegations. I opened up my chase bank secure checking account at chase bank XXXX XXXX XXXX XXXX Michigan XXXX in XX/XX/XXXX. It was for {$25.00} dollars. ( XXXX # XXXX ) I did not sign up for any XXXX programs just a regular chase bank checking account. The problem is that chase bank is guilty of having other customers after me who did apply for that XXXX program has them currently customers to this very day. The argument is that these XXXX customers have the same name and identification as mine but the only difference is that there in this Chase bank programs for the TTY/TDD/, etc, XXXX, XXXX, military, etc. And mixing my chase bank account with there's. The reasons is that there putting restrictions on my account for no reason and will not take them off. Please investigate. I am not a employee at chase bank. I have a Chase bank secure checking account. I am the only account holder in my name and identification especially my social security numberXXXXXXXX  and Michigan state identificatioXXXX XXXX XXXX XXXXrivers license number : XXXX, and my medical insurance card number # XXXX. My address is XXXX XXXX, XXXX Michigan XXXX. All mail goes to my XXXX XXXX XXXXXXXX Michigan XXXX. Please Include in your investigations my mother XXXX XXXX XXXX XXXX XXXX, born : XX/XX/XXXXXXXX XXXX XXXX  ( her last name before marriage was XXXX. Her social security card number is : XXXX ) she died at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Michigan XXXX, on XXXX XXXX. Her funeral was by XXXX XXXX XXXX XXXX XXXXXXXX, XXXX michigan XXXX is buried at XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX Michigan XXXX XXXX My father XXXX XXXX XXXX XXXX XXXX XXXX XXXX, born : XX/XX/XXXXXXXX XXXX XXXX  ( when going to military changed last name to XXXX. His social security card number is : XXXX ) died on XXXX XXXX in XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Michigan XXXX. His funeral was at XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX Michigan XXXX. He was buried at XXXX XXXX XXXX XXXX in XXXX Michigan. Please include them in your fraud investigations and make sure there is no chase bank employments no services, no accounts anywhere opened in there name and personal identification anywhere because they are dead ( see there death certificates and the obituary, ) there social security numbers are on their death certificates. or my mother 's name and or my father 's name and identification especially our social security numbers and not in our medical insurance card numbers.

Company response to consumer: Closed with explanation