Consumer complaint received 2024-10-12 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Omega RMS, LLC
State: IL

Complaint narrative:
So Im going to start with the beginning and it took me a minute to get all these names and time frames in order.. So Ive been dealing with this since XXXX I worked with a lawyer XXXX at XXXX XXXX  XXXX. She made me pay {$XXXX} and set up {$XXXX} payments and said I was good to go. That was false that did nothing.Did nothing.! So I found Benefits Tax Solution on XX/XX/XXXX Benefits Tax Solution was taking {$XXXX} a month. I kept calling and calling and calling reach somebody by the name of XXXX. Finally they told me dont worry. Dont worry its XXXX blah blah blah. On XX/XX/XXXX of XXXX. I kept calling kept calling, kept calling. And a guy by the name of XXXX XXXX reached out to set up new payments more money more money more money. Called called called the see where where XXXX at with my tax returns no answer no answer no answer from this XXXX XXXX XXXX. Still nothing got done. By XX/XX/XXXX. I started getting threatening letters. I left messages. messages, messages messages. Kept getting the answering service finally XXXX called me back. From XXXX XXXX XXXX. Dont worry, dont worry here its gon na cost you another {$XXXX}. And will make sure that you get no threatening letters. They dont turn off your bank account all that. So they set up {$XXXX} payments with you or whatever it is. First thing I got was my bank account turned off. Called called called. Nobody did anything I had to settle it myself get it turned on myself they did nothing. But yet they want {$XXXX} from your finance company. What a scam. Again!! He Said no worries. No worries they will fix everything they will file and help with my tax strategies going forward file my taxes for the next XXXX  years blah blah blah so they were real easy to deal with until I got the financing, but then my account got turned off American text did nothing. I called every XXXX minutes and I already finally got the accounts turned on myself. XXXX had no clue. I asked what Im paying all this for and to whom and asked XXXX to call me for months no response I asked to talk to the lawyer named XXXX. Finally she got a hold of me and said she would do everything but end up screwing up everything for me again I had a negotiate with the IRS myself XXXX tax returns supposedly but still has not filed. XXXX still today. I wanted to double check nope still not filed.!! Ive got XXXX XXXX  invested into tax returns and nothing filed ripped off again and nothing has been done. They are completely bogus company!! I had a phone appointment with XXXX the finance guy at XXXX XXXX. He completely blew me off and missed our appointment and would not return my calls since. Ive been calling through XXXX XXXX XXXX XXXX XXXX XXXX and I finally got a response that XXXX doesnt even work there anymore. I stopped payment in XXXX thinking surely someone will call me now and sure enough.!!! They still have not filed. But yet they keep trying to take my money. Every month through you people I am done with them. I am completely still a giant mouse because of them a bigger mess on top of the bigger mess I already had. They need to pay all your money back. I single sent even though Ive paid up the XXXX XXXX  so far for what??? to have my bank account turned off and my tax returns still not filed!!! Now we can talk about this story. About all this. Scamming. Thank you. XXXX XXXX.

Company response to consumer: Closed with explanation