Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
For the past few weeks I have been unable to get my Transunion consumer report from annual credit report website where I am allowed to get my free consumer report once a week. I enter my information and I keep getting a message saying Transunion is unable to verify my identity. I have been pulling my Transunion consumer reports weekly for the past 3 years and I have never had an issue with my identity being verified. Last month I sent a dispute letter to Transunion which included my government ID and a utility bill which verifies my address. Several times I have called Transunion and they verify that the information they have on file is the same information I am inputting into the annual credit report website when I try to get my consumer report. I have spoken to several reps who have stated that Transunion has nothing to do with annual credit report website which is not true and they also said that I am only allowed to get one free report from annual credit report per year which is also not true. I need this issue to be fixed ASAP. I submitted a complaint about this same issue on XX/XX/2024. On XX/XX/XXXX the company responded and said the reason I could not pull my report was due to a system issue and that the problem was resolved. However, as of XX/XX/2024 I am still unable to pull my Transunion report from annual credit report.com. I am still getting the same message that My identity is unable to be verified. This has been a very frustrating situation and all I want is for Transunion to actually look into this issue and actually fix this this issue so I can pull my Transunion credit report as is my right. I have no issues pulling my XXXX or XXXX reports from annual credit reports website so clearly there is an issue specifically with Transunion. I need this issue to be fixed ASAP. I dont want to have to get one mailed to me. I want to simply be able to go to annual credit reports website and pull my Transunion report. There is absolutely no reason why they cant verify my identity. This seems to be intentional at this point. I sent in the necessary documentation for them to easily verify my identity. I need this issue fixed ASAP. I have attached a screenshot of the message I continually receive when I attempt to get my consumer report. I dont want to have to get one mailed to me. I want to simply be able to go to annual credit reports website and pull my Transunion report. There is absolutely no reason why they cant verify my identity. This seems to be intentional at this point. I sent in the necessary documentation for them to easily verify my identity. I need this issue fixed ASAP. I have attached a screenshot of the message I continually receive when I attempt to get my consumer report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation