Consumer complaint received 2019-05-14 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: NM

Complaint narrative:
Dear Consumer Financial I was advised to write to your establishment in regards to my experience with my student loan company Navient. I recently read a news article concerning the unfair business practices Navient has been providing to there customers. I am one of the customers that has been effected by this. When I attended XXXX XXXX my loan company was Sally Mae after graduating I was not placed in a job or provided assistance with job search or job placement as advertized and promised to me by XXXX XXXX. Shortly after I graduated the company that I was working for ( XXXX ) closed down leaving me Unemployed. I called Sally Mae and they placed my loans in Hardship. I have Continuously applied to jobs related to my degree but due to the lack of creditability of XXXX most work agencies do not recognize my degree as credible Sally Mae advised me to keep my loan on a hardship. A few years later my loan was transferred to Navient. I was advised by Navient to defer my loans. When I graduated I owed XXXX XXXX dollars, due to all of the interest on my loan I now owe XXXX XXXX. When I spoke to Navient last year they told me that after deferring my loans for 25 years it will be r. I informed Navient that I have been deferring my loans since XXXX so I have 13 years to deffer my loans. Navient informed me that they had my loans in a status that did not qualify for the 25 year program. I ask Naviant why I was never provided that information before when I called and asked what my options were. The Navient agent informed me that she did not know why. I asked if there is anything or anyone I can speak to about this. The Navient agent said their is nothing that can be done. Due to the choices Navient made for y loans and Navient Neglecting to notify my of my options it placed my in a bad situation. I also called Navient regarding loan forgiveness when XXXX was first closed down due to false advertizement of school programs for job placement and credits being able to transfer to other Universities. I informed Navient that I fall under these circumstances and would like to apply for the loan forgiveness program. Navient informed me that they had not heard anything about this ad advised me to contact XXXX XXXX XXXX. I contacted XXXX XXXX XXXX who directed me back to Navient. Navient told me that my student loan did not qualify for the student loan program because I graduated and there was nothing that could be done but to keep deferring my student loans. I explained to Navient that I graduated in XX/XX/XXXX and was not provided the job placement assist services that XXXX promised with the my enrollment. The job fair that they invite me to had fast food places such as XXXX 's and another collage ( University of XXXX ) and call center and a representative to enroll into the XXXX. The credits do not transfer over as promised and I qualify for the loan forgiveness program. I called Navient several times requesting information regarding the loan forgiveness program and was never provided information. Over the course of several years I contacted XXXX XXXX searching for help and finally spoke to an agent who provided me with information on how to apply for the student loan forgiveness program. I finally was able to fill out an application on XX/XX/XXXX. If I was provided information on how to apply and not continuously told that I do not qualify I could have had my application in years ago when I first call and asked about this process. I graduated at XXXX  years of age with XXXX child. I am now XXXX years old with XXXX children and I am unable to qualify for an auto loan a home mortgage or a personal loan over XXXX XXXX  dollars, due to this student loan on my credit for so long accruing interest. I don't even qualify for a nice apartment to live and raise my children. I have to live in locations of the city that do not do credit checks which places my children and myself in the worst parts of the city. To purchase a vehicle to get to work and take my children to school I have to borrow money from my parents. My car is currently on its last leg and my parents are no longer in a position to lend me money to get a car. I called Navient and told them of my situation and asked them if there is anything that I can do about my credit so that I can qualify for every day life necessities such as a vehicle and a place to live. Navient once again told me there is nothing that can be done. They informed me that my application for Defense to repay should be reviewed in the next 10 years and we can go from there. I informed them that I will be XXXX years old by then and my loan will be around 100 thousand dollars. I spoke to a Consumer Finacial protection agent today who advised me to fill out this complaint. Please help me or point me in the right direction to get assistance. I graduated when I was XXXX years old, I am now XXXX years old and I have been dealing with this issue for 12 years. While I was young and dedicated to finishing school to make a better life for my family and myself, I was mis-lead and mis-informed by XXXX XXXX and Navient this resulted in not only me suffering through life for the past 12 years but my children are also effected by these cruel actions taken but XXXX and Navient. Since graduating collage and dealing with this issue it has made my life a nightmare. Normal thing that people do to raise a family such as purchasing a home or an automobile is not even a possibility for me in my life time because of these companies that took advantage of me at a young age I will pay for this for this until I die. Navent said that my application will take 10 years to be reviewed or 21 years until the interest is taken off. I will be XXXX years old or XXXX years old by that time. Please assist with anything that can be done. Thank you for your time.

Company response to consumer: Closed with explanation