Consumer complaint received 2017-11-03 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: Home Point Financial Corporation
State: CA

Complaint narrative:
Complaint # XXXX THIS MESSAGE IS FOR XXXX XXXX XXXX : Dear XXXX XXXX : Thank you so much for your voicemail message this morning. I am so sorry for missing your call. I was driving to work when you called. I tried to call you on my lunch break but I got your voicemail. 
I tried to reach out to XXXX XXXX XXXX who is now the XXXX XXXX XXXX Home Point Financial Corporation formerly known as XXXX Mortgage XXXX Below is XXXX XXXX XXXX information : XXXX XXXX XXXX XXXX XXXX Home Point Financial Corporation XXXX Priority Way XXXX XXXX, XXXX XXXX XXXX XXXX, IN XXXX XXXX XXXX : XXXX Email : XXXXXXXXXXXX XXXX sister who is very nave and inexperienced with the process of home buying and selling was grievously deceived by her real estate agent. The real estate agent was able to carry out her forgery and deception because she connived with XXXX Mortgage now called XXXX XXXX XXXX XXXX XXXX XXXX named XXXX XXXX. My sister hired the real estate agent with a strict instruction of not selling her house unless my sister is assured of buying a smaller house to move into. That assurance was presented by XXXX XXXX with a flawless Pre-approved home loan. I must tell you that my sister fully entrusted the buying and selling of her Single family house and the townhouse ( property to be purchased XXXX to her real estate agent and have also the real estate agent handled all communication with XXXX XXXX regarding loans and other necessary paperwork. My sister never received a copy of her credit report. My sister never received a copy of any disclosures. My sister was under the impression that everything was going well until the real estate agent told her that she can not get a loan because she has a poor XXXX score. The real estate agent disclosed this information at a time when my sister was already liable to be sued for breach of contract if she does not go through with selling her house to the Buyers. 

I know that you are going to tell me that I should report the real estate agent to the California XXXX XXXX XXXX XXXX. Yes, my sister have already reported her and the XXXX XXXX found evidence that the real estate agent has committed forgery. 

My sister tried to reach out to XXXX XXXX for some answers because her real estate agent obviously wasnt forthcoming. XXXX XXXX told my sister that she did not write any pre-approval letter for XXXX XXXX. But after a month, he changed his statement. 

The only way that we will know if XXXX XXXX followed the laws in writing a pre-approval letter if XXXX XXXX will provide a copy of his companys procedure and/or requirements got obtaining a pre-approval letter. I asked XXXX XXXX for a copy but he wouldnt provide me one. Also, I asked XXXX XXXX if there are any mandatory disclosures or communications that should have been provided to my sister prior and after the issuance of the pre-approval letter. I asked all of these because my sister would have known that she has not approved of a home loan before she packed all of her belongings as instructed by her real estate agent who advised her that the townhouse she was buying will ready for her to move in after the owners have vacated the property. My gullible sister had no idea that was a big lie. 

I would really appreciate it if you can investigate XXXX XXXX and find out what was his basis on writing a glowing pre-approval letter if my sisters XXXX XXXX was poor? 

Can you please provide me with a list of disclosures that are mandated by law in XXXX XXXX to be given to borrowers prior to receiving a pre-approved loan? I also need you to please explain XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; XXXX. 
I have a suspicion that the real estate agent forged the pre-approval letter that she showed my sister but only XXXX XXXX can confirm that. If XXXX XXXX can confirm that he never wrote a pre-approval letter for XXXX XXXX, then the real estate agent forged a copy of the pre=approval letter to guarantee her double commission. Yes, my sister agent is also the Buyers agent. The real estate agent knows that my sister will not sell her house unless she makes her believe that there is a townhouse already bought using the forged pre-approval letter. 

XXXX XXXX is a shady loan XXXX. His license should be cancelled. I suspect that the real estate agent bribed him to write a fake pre-approval letter. If he did not do anything wrong, he should be able to answer my sisters questions and not avoid her calls. 

I just started my new job and I am always attending conferences so it would be best to communicate via email. Your prompt assistance is greatly appreciated. But if you prefer to reach me via telephone, please let me know the best time to call you. 

Very truly yours, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation