Consumer complaint received 2025-02-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Upstart Holdings, Inc.
State: CA

Complaint narrative:
UPSTART NETWORK INC/F ( Account # XXXX ) To Whom It May Concern at the CFPB, I am submitting a formal complaint regarding the inaccurate and incomplete reporting of the above-referenced account on my credit report. Under the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ) and the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692g ), I request an immediate investigation into the reporting errors, and if the information can not be fully verified, I demand the account be removed. 

Dispute Basis & Legal Concerns : 1. Incorrect Past Due Balance & Charge-Off Reporting ( 1681s-2 ( b ) ) The account shows a charge-off ( {$2000.00} written off ) but still reflects a past-due balance of {$2000.00}. If this account was charged off, there should be no outstanding past-due amount reported. Reporting both violates accurate reporting laws. 
The original balance was {$1800.00}, yet the charge-off balance is reported as {$2000.00}, raising concerns of illegal fee inflation or incorrect calculations. 
This discrepancy violates FCRA 1681s-2 ( a ) ( 1 ) ( B ), which requires furnishers to report information accurately. 
2. Re-aging of the Account ( FCRA Violation 15 U.S.C. 1681c ) The last payment was XX/XX/XXXX, and the status was updated in XX/XX/XXXX, yet the balance update occurred in XX/XX/XXXX. 
If this account was re-aged to extend its reporting period, this is a direct violation of the FCRA, as negative accounts may not be reported beyond their legal timeframe. 
3. Inconsistent Payment History & Reporting Errors ( 1681i ( a ) ( 1 ) ( A ) ) The accounts payment history inconsistently reports CO ( Charge-Off ) for months where payments were not made. Charge-offs are typically reported once, not repeatedly over multiple months. 
The payment terms state 70 months, yet the account was charged off within 10 months of opening. This inconsistency suggests errors in the reported contractual terms. 
4. Failure to Provide Validation Documents ( 1692g ( b ) ) I formally request all validation documents, including the original contract, payment history, itemized breakdown of fees, and proof that this account was legally assigned to the reporting entity. 
If Upstart Network Inc. can not provide complete validation, they are legally required to remove this account from my credit report. 

Requested Resolution : 1. Investigate and correct any inaccurate or incomplete information. 
2. Provide full validation of this debt, including proof of accurate balance calculations. 
3. If the information is inaccurate, unverifiable, or incomplete, delete this account from my credit report immediately. 
4. Ensure that Upstart Network Inc. ceases any unlawful or misleading reporting practices. 

Under the FCRA ( 1681i ( a ) ( 1 ) ), I request a response confirming the investigation results within 30 days. If this dispute is not properly investigated, I will escalate this matter further.

Company response to consumer: Closed with explanation