Consumer complaint received 2025-12-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: VA

Complaint narrative:
Im not even supposed to be reporting this i was sent a letter that if I file any further complaints I would be sue for breach of contract from cash app.legal response team.on XX/XX/XXXX. On XX/XX/XXXX when cash depsoit the year old dispute in my account which was closed they reopen just to put the money in there i havent had any transcations in the last 6 months my account has been closed for years. Someone added a debit card not in my name for a benchmark bank i don't have an account at benchmark bank withdrew XXXX once again my dispute was denied denied and denied. For me to get any of my money back I had to sign a settlement agreement for only XXXX back this was the same scenario as the year before and why was that claim paid but this one was not after the order from the cfpb stating a card thats not in the account holders name cant be added to their account this is promoting fraud then I had to take a settlement of XXXX less because I was in need of the money and cash app kept denying the claim. I have asked for damages on my other dispute which cash app has denied them as well. I have a medical condition that requires me to use certain soaps lotions and laundry detergent and I have not had the money to pay for them I have went to the doctor 4 times in the last 4 months with a rash all over the body including my face I have attached pictures and if need to be i can get ghe doctors notes as well as witness. I have been to the doctor in the last 2 years until now when I couldnt afford my skincare I have lived with sensitive skin since I was born I dont see a doctor for it on a regular basis except for when I have a break out that I cant control. It is bad another not getting a tree this year dont have money for the presents so really I dont need one.but you know how XXXX XXXX XXXX feels with no tree or presents I think cash app needs to really think on how they harm the consumers and for some of us there is no turning back I live in the country and there is no way to get to work from public transportation until.i get back to work I have no source of income and cant buy a vechile especially when my credit has been damage due to cash app being XXXX XXXX  and don't want to take responsibility for there actions I wouldnt wish this on my worse enemy but maybe cash app I would like to see one of them go through the XXXX I been through and I had a job XXXX a year setup and I had to turn it down no transportation. So while cash app denied my damages and still violating the consumer protection laws which im directly affected by it and someone gets XXXX. penalty at my expense and now cash app doesnt want to pay for damages which I can't blame them in a way money they had to pay towards the penalty should have gone to their customers not to strangers. I.just find it ridiculous and absurd on both sides. I hope one day someone will take responsibility for their actions and pay customers back for damages they cause me I even begged for cash app.to refund dispute money back in XX/XX/XXXX because I would have been able to save my house and truck but greet took over and cash app had to show profits in the billions. I hope one day people learn how.their actions can really harm someone if it wasnt for my child I wouldnt be here on earth I would have taken my life along time ago because no.one deserves to be harmed.like this.maybe I should have taken my life then my son could have sue cash app for harming his.mother and had a better life and by threatening me not to report to the cfpb only makes cash app guilty why would they tell me.noy to report a violation dont violate then you wouldnt have any complaints if.you did it the right way from the beginning. I wouldnt need to file complaints if cash app did the right thing and paid me for my damages it is that simple. Cash app rather waste time and resources, their customer service reps their legal fighting something they know is wrong. Cash app will have spent more then they would if they had paid for the damages with wasting time on chat phone and email going back and forth.

Company response to consumer: Closed with explanation