Consumer complaint received 2024-12-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MD

Complaint narrative:
I am writing to formally submit a complaint against Equifax regarding their refusal to conduct a reasonable investigation into my dispute, as outlined under the Fair Credit Reporting Act ( FCRA ). Despite providing substantial evidence of inaccuracies, Equifax has refused to correct the fraudulent information that continues to be reported on my credit file. 
On XX/XX/year>, I submitted a letter to Equifax stating I was submitting additional with documentation supporting my dispute of the inaccurate account information. However, I received a response from Equifax dated XX/XX/year>, stating that my claim was frivolous and would not be investigated further, despite the evidence provided. In response, I sent a follow-up letter on XX/XX/year>, reaffirming the inaccuracies and including the original and prior letters. Nevertheless, the inaccurate information has yet to be corrected, and Equifax continues to report false and fraudulent details that are detrimental to my credit standing. 
The violations I am reporting are as follows : 1. Failure to Conduct a Reasonable Investigation ( FCRA Section 1681e ( b ) ) Under FCRA Section 1681e ( b ), Equifax is required to ensure that the information in my credit report is accurate and complete. Their failure to conduct a reasonable investigation, despite clear evidence that XXXX XXXX has reported inaccurate information, is a violation of this section. 
2. Inaccurate Reporting of Account Balances ( FCRA Section 1681s-2 ) o Incorrect Balance Reported ( Metro 2 Code 208 ) : XXXX XXXX  is reporting a balance of {$2000.00}, while the original creditor ( FB & T ) reported a charge-off balance of {$1400.00}. 
o Additionally, the original creditor reported a high credit of {$1400.00} and a credit limit of {$1500.00}, but XXXX XXXX is reporting a high credit of {$2000.00}, which is clearly inflated and misleading. 
This violation is further exacerbated by the failure of Equifax to correct these discrepancies, despite my repeated requests for investigation. The misreporting of a balance that exceeds the charge-off amount violates FCRA Section 1681s-2 ( b ) and FDCPA Section 1692e ( 2 ), which prohibits debt collectors from making false representations. 
3. Inaccurate Reporting of the Original Creditors Name and Address ( FCRA Section 1681s-2 ) o Violation : Under FCRA Section 1681s-2, accurate reporting of the original creditors name and address is required. Equifax inaccurately lists the original creditors address as XXXX XXXX XXXX, XXXX, GA XXXX, whereas the correct address is XXXX XXXX XXXX XXXX, XXXX, SD XXXX. 
o The Georgia address is for operational purposes, while the legal address of XXXX XXXX XXXX is in South Dakota . This misreporting constitutes a violation of FCRA Section 1681s-2. Documentation from XXXX XXXX ( attached ) clearly shows XXXX XXXX XXXX is based in XXXX, SD, not XXXX, GA. 
4. Misreporting and Merging of Account Information ( FCRA Section 1681s-2 ( b ) ) o XXXX Funding and XXXX XXXX XXXX, although distinct entities, have been merged into a single trade line. According to FCRA Section 1681s-2 ( b ), the reporting of inaccurate information, including the merging of separate accounts, is prohibited. 
o Attached are separate NMLS listings for both XXXX XXXX and XXXX XXXX XXXX, proving that these are separate entities, and their accounts should not be combined. 
In summary, Equifaxs actions demonstrate a willful disregard for my rights under the FCRA and FDCPA. By failing to properly investigate my dispute and continuing to report fraudulent and inaccurate information, Equifax has not only violated my rights but has also caused significant harm to my credit standing. 
I request the Consumer Financial Protection Bureau ( CFPB ) take immediate action to investigate this matter and enforce compliance with the FCRA and FDCPA. Specifically, I demand that Equifax : 1. Correct all inaccuracies regarding the balance, original creditor, and merged accounts.

2. Conduct a full investigation into the discrepancies and provide a detailed explanation of the findings. 
3. Ensure that XXXX XXXX ceases reporting fraudulent and inflated account details. 
Please find attached the supporting documents, including my initial dispute letter, prior correspondence, and the relevant documentation proving the errors, including reports from XXXX and XXXX, which corroborate the inaccuracies reported by Equifax. 
Thank you for your immediate attention to this matter. I expect prompt action to resolve these issues and prevent further damage to my credit report.

Company response to consumer: Closed with non-monetary relief