Consumer complaint received 2026-01-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: PENNYMAC LOAN SERVICES, LLC.
State: TX

Complaint narrative:
XXXX XXXX am filing this complaint against PennyMac Loan Services, LLC (XXXX XXXX) regarding Loan XXXX on property located at XXXX XXXX XXXX XXXX XXXX XXXX. PennyMac has violated multiple federal statutes including the Real Estate Settlement Procedures Act (RESPA), the Fair Credit Reporting Act (FCRA), and the Fair Debt Collection Practices Act (FDCPA).\n\nII. LOAN HISTORY AND RAPID TRANSFERS\n\nThe loan was originated on XXXX XXXX XXXX  by XXXX XXXX XXXX XXXX with an original principal of XXXX. Within just XXXX days, this loan was transferred XXXX times:\n\n1. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Transferred to PennyMac (only XXXX days after origination)\XXXX XXXX XXXX XXXX  Transferred to XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Securitized into XXXX XXXX XXXX XXXX XXXXThis rapid chain of transfers raises serious questions about proper endorsement and chain of title.\n\nIII. QUALIFIED WRITTEN REQUEST SENT\n\nXXXX XXXX XXXX XXXX, I sent a Qualified Written Request (QWR) to PennyMac via USPS Certified Mail (XXXX XXXX XXXX XXXX XXXX XXXX XXXX). Under 12 USC  2605(e), PennyMac is required to:\n\n- Acknowledge receipt within XXXX business days (12 USC  2605(e)(1)(A))\n- Provide substantive response within XXXX business days (12 USC  2605(e)(2))\n- Refrain from reporting negative credit information during the XXXX-day investigation period (12 USC  2605(k)(1)(C))\n\nThe QWR requested production of:\n1. The original promissory note with all endorsements\n2. Complete chain of title and assignment documents\n3. Proof of consideration provided at closing\n4. Pooling and Servicing Agreement (PSA)\n5. XXXX number for the securitized loan\n6. Complete payment history from origination\n7. Evidence of authority to service the loan\n\n**IV. CREDIT REPORTING VIOLATIONS**\n\nAccording to my XXXX credit report dated XXXX XXXX XXXX, PennyMac is reporting this account as XXXX days past due with my FICO score at XXXX. This negative reporting:\n\n1. Continued AFTER I sent the QWR, violating 12 USC  2605(k)(1)(C)\n2. Does not reflect the disputed status of the account\n3. Has caused severe damage to my creditworthiness\n\nUnder 12 USC  2605(k)(1)(C), servicers cannot report negative credit information during the XXXX-day QWR investigation period. PennyMac is in direct violation of this statute.\n\nV. STANDING AND CHAIN OF TITLE CONCERNS\n\nI dispute that PennyMac or XXXX XXXX XXXX XXXX XXXX has proper standing to enforce this loan because:\n\n1. The original promissory note has not been produced\n2. No complete chain of valid endorsements has been provided\n3. XXXX  transfers in XXXX days suggests likely chain of title defects\n4. Securitization procedures under the PSA may have been violated\n5. No XXXX number has been provided despite request\n\nUnder XXXX XXXX XXXX 83 U.S. 271 (1872), "the note and mortgage are inseparable." Without proper transfer of the note, the deed of trust cannot be enforced.\n\nVI. SPECIFIC STATUTORY VIOLATIONS\n\nPennyMac has violated or is in violation of:\n\n| Statute | Violation | Description |\n|---------|-----------|-------------|\n| 12 USC  2605(e)(1)(A) | VIOLATED | Acknowledgment due within 5 business days |\n| 12 USC  2605(e)(2) | Pending | Response due within 30 business days |\n| 12 USC  2605(k)(1)(C) | VIOLATED | Credit reporting during QWR investigation period |\n| 15 USC  1681s-2(a)(1)(A) | VIOLATED | Furnishing information known to be inaccurate |\n| 15 USC  1681s-2(a)(3) | VIOLATED | Failure to note dispute status |\n| 15 USC  1692g(b) | VIOLATED | Collection during dispute period |\n\nVII. HARM SUFFERED\n\nAs a direct result of PennyMac\'s conduct, I have suffered:\n\n1. Credit score damage (FICO 547)\n2. Inability to refinance or obtain other credit\n3. XXXX XXXX XXXX XXXX Time and expense addressing violations\n5. Potential loss of homestead property\n\nVIII. PRIOR ATTEMPTS TO RESOLVE\n\n1. December 24, 2025  Sent Qualified Written Request via Certified Mail\n2. This QWR remains pending response\n\nDespite my lawful request for information, PennyMac continues to report negative credit information without proper standing documentation.\n\nIX. RELIEF REQUESTED\n\nI request the CFPB:\n\n1. Investigate PennyMac\'s compliance with RESPA, FCRA, and FDCPA\n2. Require PennyMac to provide complete response to my QWR\n3. Require PennyMac to produce the original note with endorsement chain\n4. Require PennyMac to cease negative credit reporting during investigation\n5. Require PennyMac to correct credit bureau reporting\n6. Assess penalties for RESPA violations\n7. Document this complaint as part of PennyMac\'s regulatory record\n\nX. ADDITIONAL INFORMATION\n\nThis property is my XXXXD under XXXX Constitution Article XVI,  50, which provides heightened protections. Any foreclosure attempt must strictly comply with XXXX law.\n\nI have also filed a UCC-1 Financing Statement with the XXXX  Secretary of State and recorded a Notice of Dispute with XXXX County Clerk establishing the disputed nature of this encumbrance.'

Company response to consumer: Closed with explanation