Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
To whom it may concern, back in XX/XX/XXXX I've consulted with the attorney XXXX XXXX over the phone at XXXX based in XXXX XXXX, CA XXXX # XXXX ; XXXX, later spoke and or received correspondence with his associates by the names of XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX and yesterday to my shock after I've previously submitted supporting documents via emails to support my FCRA claim against XXXX XXXX I do believe I have a strong case/merit against XXXX credit card company for damaging my credit sore/rating wrongfully reporting me to major credit bureaus and continually harass me via email, text phone calls, associates over at XXXX XXXX firm have assured me they are better equipped to handle such case, and have discouraged me not to file a complaint with your agency for the reason of your offices are backlogged ( meaning have accumulated too much work and possibly delay processing of my initial complaint with XXXX XXXX XXXX address : XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX # XXXX XXXX ) XXXX I used to have an XXXX XXXX credit card with an account # XXXX previously closed but they didn't ( the following notes I made are as follows rep names I spoke over the phone are XXXX, XXXX, XXXX I have reported back in XXXX an XXXX charges and update email.Jay XX/XX/XXXX have said send request for name change request for mistakes of previous reps did, Spoke W/XXXX  I Told Him I Will Pay And Close My Account XXXX XXXX XX/XX/XXXX No Annual Fee.So yeah I was fully paid the {$35.00} as of XX/XX/XXXX transaction date ) and on my previous conversation with XXXX XXXX with XXXX have told me they are better to handle my case as supposed to your agency his reason were your office is understaffed ( meaning your office have fewer staff members to operate efficiently ) .And now I'm shocked to receive a notification of non engagement from XXXX XXXX with this mentioned firm, so now I'm including them on this complaint and possibly suing this firm for malpractice based on stalling ( making me wait too late my credit score have significantly gone down while I was waiting for the result/outcome of my FCRA case with them and continues to go down for stalling because they didn't tell me in the beginning that they'd notify/drop me for non engagement or not pursuit my case against XXXX XXXX  I'm a believer of good things happens for those who wait... but I'm not gon na wait too late like what I previously mentioned what happened to my credit score/rating for false hope ( made me wait too late, had I known they were gon na stall on me, I should've retain another attorney for my prospective claim ) XXXX XXXX firm, hence they failed their duty of care, breach of duty ( I signed a retainer 's agreement with them, what if later XXXX XXXX XXXX bill me for work they've done once they find out I win my FCRA case with another law firm through litigation ), causation ( cause and effect ), not only XXXXXXXX XXXX but also they have done significant damages to my credit score/rating on 3 major credit reporting bureaus.I appreciate your involvement with this XXXX XXXX to reach out at XXXX ; XXXX : XXXX XXXX XXXX XXXX # XXXX ; XXXX XXXX, CA XXXXooking forward to speediest resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation