Consumer complaint received 2025-05-05 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: T.S. Holdings
State: UT

Complaint narrative:
I started receiving calls from a debt collection place, I.Q. Data international , Inc., several months ago. They told me they were attempting to collect a debt for an apartment complex, XXXX XXXX Apartments. I told them I had never heard of the place. They couldn't elaborate, but I assured them that I never lived there. After hanging up, I Googled XXXX XXXX Apartments. It's in XXXX XXXX, TX. I called I.Q. Data and told them that the apartments were in Texas, and I never lived there.

They said it sounded like an identity theft situation and that in order to dispute the fact that it wasn't my debt, I needed to file a police report, get it notarized, prove that I never lived in Texas by sending utility bills or something else to prove where I DID live. Mind you, they didn't give me dates of when I allegedly lived there, and to be honest, I had no idea what I was supposed to be reporting to the police. So I decided that I should call XXXX XXXX Apartments myself, and inquire if they had any record of someone with my name ever living there, and, if so, when. They have been really nice, and super helpful, in trying to help me figure this out. They told me that, no, they couldn't find my name anywhere in the system. I should also add that I.Q. Data International , Inc. couldn't even tell me where I should file a police report. 

After learning that the XXXX XXXX Apts had no record of me living there, I called XXXX. Data right back and explained that the place they were claiming to collect this debt for, has no record of my leasing an apartment from them. The girl I was speaking to said that their information on me looked unusual compared to information they usually obtain for debt collection. She said she was going to show the account to her XXXX and would get back to me. That was months ago. I never heard back, so I assumed they had figured out it was a mistake. 

Fast forward to a couple weeks ago, and I start getting calls from I.Q. Data International , Inc. trying to collect on the same matter. I explained the whole situation, asking them to please review the notes on the account and suggested they call the apartment complex they were claiming I owed money to. They said they would not do either and that the burden of proof was on me. Again, saying I needed to file a police report, get it notarized and mail it all in with proof that I resided elsewhere! They have grown increasingly aggressive when they call. The last guy I spoke to, after I had explained the WHOLE story to him, told me that MY attitude about this situation " wasn't doing me any favors! '' I explained that I am frustrated at their unwillingness to look into it. He then, rattled off a P.O. Box number where I needed to send the aforementioned police report, etc. I asked him to repeat it, he said, " I gave it to you and that all I'm required to do! '' Then he hung up. 

I reached out to the XXXX at XXXX XXXX, her assistant offered to call I.Q. Data, thinking they might be more cooperative. Apparently, they were not. I spoke to the XXXX again, after that. She said she had reached out to " corporate '' and that they have no idea what's going on, because they had no record of me either. 

I.Q. Data International , Inc. have continued to call me, but I have stopped answering. 

This whole mess has affected my credit. Their refusal to make, even the most minimal effort, to get to the bottom of it has made this whole ordeal very stressful. I have XXXX and this kind of unwarranted aggression is affecting my health and well being. I need it to stop, and I need my credit restored.

Company response to consumer: Closed with non-monetary relief