Consumer complaint received 2025-09-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Skrill USA, Inc.
State: SC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Phone : XXXX Email : XXXX Date : XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXXXXXX XXXX Subject : Formal Complaint Regarding Paysafes Account Closure, Fund Withholding, and Failure to Provide Executed Contract Dear CFPB, I am filing a formal consumer complaint against Paysafe, who recently terminated my merchant account and is withholding my funds for 180 days. I believe their actions are unfair, deceptive, and potentially unlawful. 
Background : I applied electronically with Paysafe and esigned the application to open a merchant account. However, at no point was I provided with a copy of the executed contract to review or retain for my records. This lack of disclosure directly violates fair dealing standards and prevents me from knowing my rights or obligations under the agreement. 
Paysafe did not offer onboarding, training, or disclosure of account limits or prohibited activities. To test the system, I ran small transactions using my own XXXX XXXX ( {$5.00}, then {$1000.00}, and two {$2000.00} transactions ). These were not disguised or fraudulent ; I was verifying setup using my own card. 
Without warning, Paysafe closed the account and justified this with broad risk exposure reasons, then informed me that my funds would be held for 180 days. 


My Concerns : Paysafe failed to provide the executed merchant agreement after I electronically signed, violating consumer disclosure standards. 
Paysafe did not disclose key account policies ( daily limits, prohibitions on self-testing ), making their punitive decision unfair and misleading. 
They are withholding my funds for 180 days despite ( a ) closure of the account, ( b ) lack of any fraudulent external customers, and ( c ) the fact that the only transactions involved my own valid XXXX. 
This withholding has caused severe disruption to my small business operations in XXXX, XXXX XXXXRequest for Relief : I request that the CFPB investigate Paysafe for unfair and deceptive practices, including their failure to provide a copy of my signed contract and their imposition of excessive fund holds after account closure. 
I request that Paysafe be directed to immediately release my funds back to my card, since there is no ongoing risk exposure. 
I further request that Paysafe be required to provide documentation of contract terms, disclosure requirements, and their legal basis for holding funds for 180 days under these circumstances. 
Additional Regulatory Referrals : I also intend to file supporting reports with the Federal Trade Commission via ReportFraud.ftc.gov and my State Attorney Generals Office regarding unfair or deceptive practices. 
This situation has left me financially harmed and unable to conduct business properly. Please accept this complaint against Paysafe and assist in preventing further consumer abuse. 
Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation