Consumer complaint received 2024-11-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Dispute Letter : Contract and Credit Reporting Violations XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Email : [ XXXX XXXX XXXX ] Phone Number : [ XXXX XXXX XXXX  ] Date : [ XXXX XXXX ] To : XXXXXXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX CC : Airport XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX CC : [ Credit Bureau Name Experian, XXXX, or XXXX ] [ XXXX XXXX XXXXXXXX ] Subject : Dispute of Contract and Credit Reporting Violations Account No. XXXX Dearly XXXX XXXX experain, XXXX, XXXX, XXXX XXXX XXXX I am writing to formally dispute the inaccuracies and violations regarding my Retail Installment Sale Contract for the purchase of a vehicle from XXXX  XXXX XXXX and the subsequent reporting by XXXX XXXX. Upon reviewing the contract, associated actions, and my credit report, I have identified the following issues that must be addressed immediately : 1. Inaccurate Credit Reporting Contract Amount Not Accurately Reported : The original contract reflects a financed amount of {$30000.00} ; however, XXXX XXXX  reported a charge-off amount of {$29000.00} without explanation or accounting for payments made. This discrepancy violates the Fair Credit Reporting Act ( FCRA ), which mandates accurate reporting of account balances and payment history. 
Failure to Reflect Full Contract Terms : The reporting does not accurately show the agreed-upon payment schedule or adjustments made during the life of the loan. 
Requested Action : Correct the reported balance to reflect the accurate terms of the contract and payments made. 
Provide written confirmation that all inaccuracies have been corrected on my credit reports. 
2. Undisclosed and Inflated Charges Add-On Products Misrepresented : Charges for optional items, such as surface protection ( {$690.00} ) and a theft deterrent device ( {$1500.00} ), were added without clear explanation or consent. 
Deceptive Practices by the Dealership : The dealership included unnecessary fees in the sale price and failed to disclose that these items were optional. 
Requested Action : Provide documentation validating my consent for these charges. 
Refund any charges that were added without proper disclosure. 
3. Improper Repossession Practices Failure to Provide Repossession Notice : XXXX XXXX repossessed the vehicle without providing proper notice as required under the California Rees-Levering Automobile Sales Finance Act. I did not receive the repossession notice dated XX/XX/year>, as claimed. 
Denial of Reinstatement Rights : The repossession process denied me the opportunity to reinstate the loan, which is a violation of my rights under California law. 
Requested Action : Provide proof of compliance with California repossession laws, including the mailing and delivery of the repossession notice. 
Cancel any remaining deficiency balance resulting from this repossession. 
4. Truth in Lending Act ( TILA ) Violations Failure to Disclose Financing Terms Clearly : The contract failed to clearly disclose the breakdown of the APR ( 18.44 % ), the impact of optional charges, and the true cost of financing. 
Excessive Pricing : The financed amount of {$30000.00} exceeds the fair market value of the vehicle, suggesting price inflation and potential fraud. 
Requested Action : Provide an itemized breakdown of all charges included in the financed amount. 
Recalculate the loan terms and adjust for any violations of TILA. 
Resolution Requested To resolve this matter, I request the following actions within 30 days : Remove all derogatory marks related to this account from my credit reports. 
Provide detailed documentation validating the charges, repossession process, and credit reporting. 
Refund any unauthorized or inflated charges. 
Cancel any remaining debt if the repossession and reporting are found to violate my rights. 
Failure to Resolve : If these issues are not resolved promptly, I will escalate this matter by filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and pursuing legal remedies in U.S. District Court. 

Thank you for your immediate attention to this matter. I look forward to your response within the required timeframe. 

Sincerely, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation