Consumer complaint received 2025-03-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: AMERICAN EXPRESS COMPANY
State: NY

Complaint narrative:
[ XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX ] Consumer Financial Protection Bureau XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Misleading Credit Reporting Practices by [ American Express ] Acct : XXXX Dear CFPB Representative, I am writing to formally file a complaint against [ American Express ] concerning the reporting of a charged-off account on my credit report. I believe the practices employed by this creditor not only misrepresent the nature of the debt but also violate the Fair Credit Reporting Act ( FCRA ) by unfairly damaging my credit standing. 

Background and Specific Issues : 1. Charge-Off and Repeated Reporting : My account was charged off in [ XX/XX/XXXX ] due to delinquency, and according to the FCRA, this negative mark should remain on my report for seven years from the date of first delinquency. However, I have observed that the status of this charged-off account is being updated on a monthly basis, which effectively re-ages the debt and implies a more recent negative event than the original charge-off date.

2. Profit and Loss Write-Off Remark : In addition to the repeated updates, my credit report includes a remark stating profit and loss write-off. This notation indicates that the creditor has sold the debt to a collection agency and has written off the balance for their own accounting purposes. Under these circumstances, the balance should not continue to be reported as an outstanding debt owed by me. Since the debt was sold, it no longer accurately reflects my liability.

3. Misleading Reporting and Consumer Harm : The combination of re-aging the charge-off and including a profit and loss write-off remark creates a misleading representation of my credit history. The repeated updates suggest ongoing delinquency, and the presence of an unsatisfied balancedespite the sale of the debtcan significantly harm my credit score and my ability to secure fair credit terms. I believe these actions are being taken with malicious intent to extend the negative impact on my credit profile. 

Request for Action : Given the serious nature of these practices, I respectfully request that the CFPB : Initiate a comprehensive investigation into the credit reporting practices of [ American Express ] with respect to this charged-off account. 
Determine whether the monthly updates and the inclusion of the profit and loss write-off remark constitute a violation of the FCRA and other applicable regulations. 
Ensure that the debt, now sold to a collection agency, is reported accuratelymeaning that any balance marked as owed is removed if it no longer reflects an actual consumer liability. 
Take appropriate enforcement action if it is found that these practices are intentionally misleading and detrimental to consumers credit rights. 

I have attached copies of my credit report highlighting the repeated updates and the profit and loss write-off remark, along with any related correspondence. I appreciate your prompt attention to this matter and look forward to a resolution that upholds fair and accurate credit reporting practices. 

Thank you for your consideration. 

Sincerely, [ XXXX XXXX ]

Company response to consumer: Closed with explanation