Consumer complaint received 2016-02-06 00:00:00
Product: Credit reporting — 
Issue: Incorrect information on credit report — Account terms
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Re : Disputing Inaccuracies on My Credit Report Equifax Information Services LLC XXXX. XXXX XXXX XXXX, GA XXXX Dear Sir or Madam : I am writing to dispute certain information in my credit file which is attached as " Attachment XXXX Equifax Credit File for XXXX XXXX XXXX XXXX/XXXX/XXXX '' ; and to have you investigate/re-investigate and remove inaccurate information from my credit report and prevent its re-insertion.The items I dispute are highlited ( Green ) on the attached copy of the credit report and further identified by the discription of the inaccuracies explained herto. This items are inaccurate and violate the Fair Credit Reporting Act ( FCRA ). 
XXXX XXXX XXXX XXXX Bank ( Account XXXX ) knowingly reported inaccuarte information to the Credit Reporting Agencies ( CRA ). 
Inaccuracies : XXXX XXXX XXXX XXXX XXXX by comunication dated XXXX/XXXX/XXXX ( Attachment XXXX " XXXX XXXX XXXX XXXX XXXX Letter to XXXX XXXX XXXX/XXXX/XXXX '' ) expressed the following : " This letter is to confirm that we have received the full payment of {$240.00} on XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX considers the above referenced account to be paid in full. 
XXXX XXXX XXXX XXXX XXXX has taken the appropriate steps to report the above referenced account as Charge-Off / Paid in Full to the credit bureaus. 
Inaccuracies / Factual Errors XXXX. Current Status Full Payment Date : XXXX/XXXX/XXXX ( Verified by Attachment XXXX ) Letter Date : XXXX/XXXX/XXXX ( Verified by Attachment XXXX ) Date Reported : XXXX/XXXX/XXXX ( Verified by Attachment XXXX ) After stating in a letter dated XXXX/XXXX/XXXX that XXXX XXXX XXXX XXXX Bank ( XXXX ) had taken the appropriate steps to report my account as " Charge-Off / Paid in Full '' on XXXX/XXXX/XXXX XXXX knowingly reported inaccurate information to the credit reporting bureaus. 

On XXXX XXXX/XXXX/XXXX XXXX reported my account as CHARGE-OFF in clear contradiction of their letter which states that the account would be referenced as Charge-Off / Paid in Full '' The FCRA section XXXX ( XXXX ) requries furnishers to comply with federal guidelines and regulations dealing with the accuracy of information provided to CRAs by furnishers ( Attachment XXXX Duties Under the Fair Credit Reporting Act ). 
The FCRA prohibits information furnishers from providing information to a CRA that they know or have reasonable cause to belive is inaccurate. 
XXXX knowingly provided inacurate information to the credit bureaus in clear violation of FCRA Section 623 ( a ) ( 1 ) ( A ) and ( a ) ( 1 ) ( c ). 
Do to the aformentioned I am requesting that the account be deleted. 
2. Name of furnisher on Credit Report. 
Name of Creditor on report : Preferred Customer I did not open an account with any creditor named " Preferred Customer ''. No creditor named Preferred Customer is authorized by myself to report information to credit burueas. I do not have an account nor have I ever had an account with creditor " Preferred Customer ''. 
I am requesting that the account be deleted. 

Enclosed are copies of the following documents supporting my position : 1. Attachment XXXX Equifax Credit File for XXXX XXXX XXXX XXXX/XXXX/XXXX 2. Attachment XXXX " XXXX XXXX XXXX XXXX XXXX Letter to XXXX XXXX XXXX/XXXX/XXXX '' 3. Attachment XXXX Duties Under the Fair Credit Reporting Act According to the Federal Trade Commission : " If you do n't comply with the FCRA, you may be sued by the FTC, Consumer Financial Protection Bureau ( CFPB ), state governments, or in some cases, consumers. The FCRA provides for maximum penalties of {$3500.00} per violation in the case of lawsuits brought by the FTC. FCRA 616, 617, 621 '' Please reinvestigate these matters and delete the disputed items within the time frame required by the Fair Credit Reporting Act ( FCRA ) and inform me in writing of the outcome.Thank you for your time and consideration in this matter.

Company response to consumer: Closed with explanation