Consumer complaint received 2024-05-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: SANTANDER HOLDINGS USA, INC.
State: GA

Complaint narrative:
I purchased a XXXX XXXXXXXX XXXX XXXX XXXX XXXX  vehicle back in XXXX from XXXX at {$15000.00} and throughout the loan some payments were put on the back of the load due to having unforeseen hardships. I did through the time of having the loan question the balances on the loan because it did not get lower as payments were being made. Back in XXXX of XXXX I requested a payment history and once I received it I called to inquire why the interest rates and daily principals were not accurate or the numbers didn't look correct. After having ongoing car troubles in XXXX of XXXX I took the car to XXXX XXXX in XXXXXXXX XXXX inquiring about trading the car in the salesman stated the car was not worth {$2000.00} and wouldn't be worth trading in and asked me how much did I still owe and at that time as you can see below in the documents I still owed {$13000.00} ( round about amount ) and he stated that couldn't be correct I showed him the payment history I received and he also stated that amount couldn't be correct given with back of the loans payments included. Also that same year Santander Consumer had a class action lawsuit filed against ( XXXX it it's known ) them and there was a huge settlement payout to the consumers that I was not apart of because I didn't get contacted by the State of Georgia which was part of that class action. And I know for sure I should have been a part of that class action settlement payout. XXXX XXXX XXXX the Attorney General of Georgia him nor staff didn't do a good job of contacting everyone that had Santander car loans at that time by doing their due diligence checking the accuracy of names provided to them from Santander. I did contact Santander to find out why I wasn't included and wasn't given an accurate explanation. I also contacted XXXX or the Consumer affairs office and was told at that time that only consumers with Santander were contacted with the names given to them from Santander. I explained that I should have been because deceptive practices the class action law suite was about pertains to me ( XX/XX/XXXXdropped by the Consumer Protection Agency of Georgia because All Consumers didn't get full protection from Santander ). In XX/XX/XXXX the car was repossessed and I paid to get it back that same year the vehicle broke down in XX/XX/XXXX so it was no longer and still is inoperative due to XXXX XXXX was going bad or dying at that time and engine possible going out -the XXXX  is completely gone part to replace is {$3500.00} including labor which is not even what the car is worth figures and estimate came fromXX/XX/XXXXrepair shop named XXXXXX/XX/XXXXhere in XXXXXX/XX/XXXX I did make them aware of the car being inoperative during that time in XXXX XXXX ) and I've been paying and disputing what I actually owe on the car every since. The car matured 7 yrs later in XXXX of XXXX and per my credit reports I still owed {$13000.00} ( round about figure but same amount from XXXX ). I definitely questioned this because there's no way that that amount was still owed and yes I was making payments and I didn't have any more options to put any payments on the back of the loan so why was the amount not decreasing? Ofcourse I wasn't getting accurate or a clear explanation as to why my car payments are still not lower at 7 yrs later? So since I didn't have {$13000.00} ( round about figure ) to pay off the car and the car is still inoperative I had to extend the load as you can see per the documents below. It's XXXX and now the car has gone down to {$9500.00} ( around about {$9000.00} ). And I still feel the car should definitely be paid off or much lower owed than {$9000.00} if that {$1000.00} load paid amount. Why did it take almost 8 yrs for the car to only or Now be at {$9000.00} I strongly feel it is not correct. I definitely feel there are some deceptive practices with my account with Santander not to mention outrageous loan interest rates on minorities. Please see all payment related documents below.

Company response to consumer: Closed with explanation