Consumer complaint received 2024-03-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
I have grave concern regarding the ongoing violation of my consumer rights and the unethical business practices of creditors, as evidenced by the major credit bureaus : Experian, XXXX, and XXXX. Despite persistent efforts over the course of 14 months, neither the creditors nor the aforementioned credit bureaus have made any substantive effort to address or rectify the inaccuracies persisting on my credit report. 

As outlined in the Fair Credit Reporting Act ( FCRA ), consumers possess the right to accurate and fair credit reporting. Under Section 611 of the FCRA, both credit bureaus and information providers are mandated to correct any inaccurate or incomplete information in a consumer 's credit report. Additionally, Section 623 of the FCRA requires consumer reporting agencies to conduct a reasonable reinvestigation of disputed information within 30 days of receiving a dispute notice.

Moreover, pursuant to 15 USC 1681 ( e ) ( B ), the absence of documentation, including IRS Form 1099 for the cancellation of debt, as required by law concerning charge-offs, renders the reported information inaccurate and incomplete, thus warranting its immediate removal. Notably, I have never received any such documentation, further indicating the dubious nature of the reported information.

Furthermore, the sporadic nature of communication adds another layer of concern. Over the 14-month timeframe, I have only received two phone calls regarding the verification or validation of these accounts, both of which referenced an incorrect address. This raises serious doubts about the integrity of the verification process employed by the credit bureaus.

In addition to potential violations of the FCRA, it is apparent that the creditors are engaging in unethical business practices by perpetuating inaccurate reporting. Such behavior not only harms individual consumers but also erodes trust in the financial system as a whole.

As a consumer, I demand immediate action to remove these negative collections and closed accounts, as is my unequivocal right under the FCRA. The persistence of inaccurate and damaging information on my credit report not only impedes my financial well-being but also undermines confidence in the consumer credit system.

I implore the Consumer Financial Protection Bureau to intervene decisively in this matter and compel the credit bureaus to uphold their legal obligations under the FCRA. Additionally, I request a thorough investigation into the conduct of both the credit bureaus and the creditors to ensure accountability for their unethical practices. 

Furthermore, it is imperative to note that the following creditors, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have failed to abide by the law, as evidenced by disputes filed with the three major credit bureaus. These institutions appear as creditors on my credit report, further complicating the resolution of these inaccuracies.

Attached herewith is a detailed list highlighting the collections and closed accounts that I insist be promptly deleted from my credit report. The creditors have failed to verify, validate, or return a timely response regarding these accounts, further substantiating my demand for their removal. 

I appreciate your attention to this matter and anticipate a swift and effective resolution. Please do not hesitate to contact me should you require any further information or clarification. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation