Consumer complaint received 2025-01-11 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: NATIONAL DEBT RELIEF LLC
State: AZ

Complaint narrative:
Thank you in advance for helping me! On XX/XX/XXXX I signed my debt settlement agreement with XXXX XXXX - Debt Specialist - National Debt Relief - Office XXXX ext. XXXX. Per my National Debt Relief ( XXXX ) account my program start date was XX/XX/XXXX, which is when my first bi-weekly deposit amount of {$220.00} was paid. Since agreeing to bi-weekly deposit amounts of {$220.00} ( which totals {$440.00} a month, ) XXXX has continued to request additional deposit amounts on top of the bi-weekly deposit amount of {$220.00}. I have told them multiple times I do not have additional funds to deposit, because I am struggling to buy groceries ; And pay rent. I have asked them multiple times, why did we agree on the {$220.00} bi-weekly payments if that amount was not going to be enough to satisfy my debts? I have not received a response. In my opinion XXXX deceived me into thinking their program would deliver debt relief! In my opinion XXXX sensed I was desperate to make the phone calls, and letters stop! In my opinion XXXX can not help me, however they continue to draft my {$220.00} payment, and they continue to collect their fees. I am currently being sued by XXXX under XXXX XXXX. XXXX, and XXXX claims they have assigned an attorney ; However I have not received a status on this court case. I am receiving letters from attorneys in my area offering to represent me, and yet XXXX has not provided an update. I have started working with an XXXX XXXX named XXXX, and he said he placed notes on my account regarding my inability to add more money to our agreed upon bi-weekly payment of {$220.00}. I asked XXXX for information on XXXX summons, he said he would get back to me. I have not received an update. I have told XXXX I feel they are taking advantage of me! I have told XXXX I do not believe they can help me. I have told XXXX I regret doing business with them. I have told XXXX I regret believing they were the answer to resolving my debt issues! I have told XXXX I do not believe the stories I see on television from their alleged customers. I have told XXXX they knew they could not help me, and yet they enrolled me into their program. In my opinion my relationship with XXXX is XXXX XXXX and will result in additional summons from my credits. After I made XXXX aware of my XXXX summons, they sent me a letter threatening to cancel my account with them, the letter was dated XX/XX/XXXX. When I contacted them about the letter, they claimed it was not a threat, they were trying to make sure they had my correct contact info ; Then they claimed they did not hear from me the whole month of XX/XX/XXXX. I tell them they are bogus! I told them they continued to send me the same XXXX settlement requesting additional deposits, after I told them repeatedly additional payments were not possible. I do not believe their correct contact info claim, because they continued to draft the bi-weekly payment of {$220.00}. 

My XXXX account lists the following : Active Creditors - XXXX Resolved Creditors - XXXX Enrolled Debt - {$27000.00} Active Debt - {$16000.00} Resolved Debt - {$11000.00} Estimated Program Payoff Amount - {$17000.00} Estimated Debt Free Date - XX/XX/XXXX In my opinion I do not believe XXXX can deliver debt relief to me, using the agreed-upon bi-weekly payment of {$220.00}.

Company response to consumer: Closed with explanation