Consumer complaint received 2024-01-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: IN

Complaint narrative:
On XX/XX/XXXX I was arrested and spent 52 days in the XXXX XXXX XXXX XXXX Indiana I was released on XX/XX/XXXX from XXXX XXXX XXXX XXXX Indiana I spent 52 days incarcerated while I was in there those days my vehicle was broken into my wallet was stolen with my debit card ID social security card along with my XXXX the thieves then proceeded to get into my XXXX account change the password it changes the password on my time account they changed the password on my XXXX XXXX account and they changed the password on my XXXX  account locking me out of everything shortly after I went to the jail on XXXX the thieves decided that they were going to withdraw my money send it to XXXX XXXX and then XXXX XXXX  it to someone else theirselves they sent the money to theirselves after a couple days my bank account was wiped out. On XX/XX/XXXX apparently according to chime someone called in and made a dispute regarding the money that was taken out prior some {$3.00}, XXXX Apparently they thought they could get the money reimbursed and take the money out again it says on the chime app that the owner the reason that it was denied the claim was because the owner called and had the claim stopped he said there was no errors being made he then proceeded to have a new card sent he sent the card to a different address not mine a different address he had all my identification to prove that who he was except for he never took a selfie with my ID next to his face like they made me do when I got out of jail but they didn't require that of him I guess he's special so at the end of XXXX XXXX my direct deposit went into my chime account again My drug XXXX was for XXXX for some reason I guess they had set it up so they can get 10 % put in the savings account which I've never done before because {$360.00} went into the savings and then they couldn't touch it it locked them out of it for some reason they couldn't get into it and at that time they continued on to withdraw XXXX at a time until they took out the rest of the money which was {$3.00}, XXXX. Okay so now all my money is gone except {$360.00} and on the XXXX of XXXX someone called the time and filed another dispute it's the themes they did it they wanted to get the money twice that's what they were trying to do that's probably what they do for a living I don't know.. XX/XX/XXXX I get out of jail I come home I call the bank and they have my account locked I can't sign on to my account I couldn't get the {$360.00} out of my savings because they wouldn't allow me to log on to chime. They didn't know who I was because I couldn't verify the address ZIP code or the password to my chime app. It took 4 days for me calling time every single day complaining about them not letting me in my own account after showing them various proofs of my identity other documentation birth certificate driver 's license just on and on before I can get into the account and get {$360.00} of the {$6400.00} I got {$360.00} in 2 months time I was being evicted for my place my water is getting turned off in my electric bill is due and I was trying to get my money back on time they wouldn't do it I've filed several disputes they refuse to approve it it's always denied and they asked me if I like some the documentation that says why I was denied and I say absolutely please send it they send me documentation they send the documentation that I used for evidence and they use the documentation that they used for evidence was nothing more than an intake letter that the questionnaire that they asked the customer the questions regarding their dispute did you do this did you do that keep in mind I never had my cell phone I was in jail I did not make those calls to file a claim it worthless it was the themes who did that just like the teams made all the unauthorized transactions in XXXX transactions that was not me I was in jail have documentation to prove it and I've proven it so I'm on rebuttal 20 something for one claim and battle number 18 or 19 for the other claim I've ever got over 40 rebels between the two claims and I've it's just the daily thing I talked to chime two or three times. They refuse to tell me why my disputes are denied or why my rebuttals are denied they say they'll give me the documentation but the documentation on there says nothing about my rebuttal or my dispute being denied nothing at all as to why??

Company response to consumer: Closed with explanation