Consumer complaint received 2025-01-09 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: OneMain Finance Corporation
State: GA

Complaint narrative:
On XX/XX/year>, I contacted OneMain customer service support line to get more info on lower my monthly payments - what programs they had if any, possible refinancing, moving my payment date, etc. The customer service rep said I had to call back on XXXX because the department that could assist me was closed which was understandable because it was XXXX. I called back XXXX  XX/XX/year> and asked the OneMain customer service representative to transfer me to the department to assist my needs. That customer service representative then told me that the department was special department and only was opened XXXX XXXX XXXX Then I called back XX/XX/year> and was told actually the department that could assist was the branch who my loan was under. I then called the XXXX One Main Branch XXXXXXXX XXXX XXXX XXXXXXXX XXXX, XXXX, GA XXXX. 
The first agent who answered was sweet but could not answer all of my questions and, it was very obvious she did not know the real answers because she had to constantly keep putting me on hold to check. Then the agent give the phone to the branch manager named XXXX. XXXX was the worst encounter I've ever had with manager at any establishment in my life. First, I attempt to voice my concerns and ask the questions that I needed answered. She rudely would interrupt me and not allow me to even finish my sentence before objecting and asking me what I did with the XXXX OneMain issued me. She had a condescending tone when I was explaining to her I was affected by the current state of the economy and had the nerve to tell me everything I was telling her was all in my head and there is actually no inflation or recession. I informed the manager XXXX her tone was very rude and I was happy the calls are recorded so she can get retrained on how to speak to a customer. She then gladly said XXXX only records calls at corporate and does not record at branch. I told her I would record her to show her management how rude she speaks to customers. She then proceeded to hang up the phone in my face. I then called back and she made the line appear as busy. When I called again, I was able to leave a voicemail and I informed her I would be coming in the morning to speak with her in person since she is too immature to carry a conversation like a civil adult. I didn't curse at her once, nor threaten her. I then called again and XXXX screamed in the phone, " I will send a cease and desist to every single OneMain branch in XXXX and file a police report on you for harassment '' and then proceeded to hang up the phone once again without even letting me speak. I never in my life heard of a company filing a police report on a customer for saying they are going to come in person to the branch that they were directed to.I then called back again because I was in total shock and could not believe the manager was acting in such a way. The next gentleman agent that answered was much more professional than the manager and stated to me that he had been told that the agents can no longer accept any of my calls and confirmed that a police report has been filed.I had already made a complaint because it has been a nightmare trying to contact OneMain just to get more information and now the number that the OneMain customer service representativehas given has caused a police report to be filed in my name. Due to this I have no choice but to email as many authorities as I can about this matter because now my freedom and livelihoodis on the line and I am a loyal paying customer, have not missed XXXX payment since I was awarded the loan. As a XXXX woman in XXXX the OneMain XXXX location has put me in a very bad positionwhich is not fair because I only was asking for questions.

Company response to consumer: Closed with explanation