Consumer complaint received 2026-03-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
Made multiple disputes : XXXX ) Claim XXXX XXXXXXXX {$4000.00} dispute XXXX Keep getting denied and did about XXXX reconsiderations but was DENIED on all of them. XXXX XXXX Bank of America XXXX XXXX XXXX - Dispute for {$1700.00} for over payment Claim XXXX XXXXXXXX - DENIED XXXX ) Fraud BOA {$4000.00} UNAUTHORIZED ELECTRONIC TRANSFER UNDER REGULATION XXXX CLAIM Claim XXXX XXXXXXXX - OPEN On XX/XX/XXXX at approximately XXXX central time me and my husband met up with XXXX XXXX and XXXX XXXX to purchase a vehicle - XXXX XXXX XXXX XXXX XXXX XXXX. We decided to purchase the vehicle and around XXXX central time me and my husband was going to send partial of the funds via XXXX to XXXX XXXX XXXX number. XXXX attempt of {$4000.00} transfer failed. XXXX attempt it populated a message before submission. It stated about a XXXX hour security verification Hold if I was to process this transfer transaction. I asked my husband and he stated no dont want to do that because he didnt want to wait XXXX hours so we will go to ATM and withdraw cash. I swiped out the bank app which did not completed the transaction because I didnt confirm or press continue to process XXXX transfer. When I went to the atm to do the withdrawal I had to go in my bank app to do a transfer from my business account to my personal account I noticed the XXXX hold on my account for {$4000.00}. I seen the XXXX transaction for the failed transfer and then the XXXX one which was unauthorized for {$4000.00} on hold. The funds was still in my bank account so it wasn't transferred as of yet so I attempted multiple times to contact BOA. Unfortunately every time I tried getting in touch with them on the phone it stated they were close and to call back during business hours which would of been XX/XX/XXXX Monday at XXXX central time. I also tried multiple times through the their XXXX XXXX through the app and it kept trying to submit as a disputed transaction and to contact BOA and transferred me to a customer support agent that can assist me through the phone but it kept saying close call back during business hours. Since through the app it stated security verification hold for XXXX hours I said I will contact the bank first thing in the morning to see what I can do to remove this transaction. We already paid XXXX XXXX the cash and cashed app {$1700.00} to XXXX XXXX to complete car purchase which totaled {$7200.00}. Retrieved certified signed title and vehicle. Only thing needed to be handled was the hold for {$4000.00} unfortunately it went through UNAUTHORIZED WITHOUT MY APPROVAL. I DID NOT RECEIVE NO PHONE CALL FROM BANK OF AMERICA AND THEY DID NOT DO A SECURITY VERIFICATION FOR THIS TRANSACTION TRANSFER AMOUNT FOR {$4000.00}. BOA XXXX released this hold at XXXX am to XXXX XXXX account and it was paid to his XXXX XXXX XXXX XXXX Account. I did contact him and he claim he dont have it and he will have his girl XXXX call to check to verify. They still stated they never received funds and that the bank should not even sent funds without verifying it first which I agree. I been disputing with the BOA for the pass month and they keep sending denials stating I submitted it. I had to call in again and again to submit reconsiderations because of the denials. Now BOA is stating they can not retrieve the funds. So now XXXX submitting as a UNAUTHORIZED ELECTRONIC TRANSFER UNDER REGULATION XXXX Because it should of been submitted this way since the beginning. I been said since the start of this claim I never submitted the XXXX transfer. I never pressed of or confirmed to submit the {$4000.00}. The first XXXX for {$4000.00} transfer I submitted failed but the second one that stated it will be a hold we said No to because we didn't want to wait and decided to go get the cash. I clearly swiped out of the app and everything. I DID NOT SUBMIT THAT XXXX XXXX TRANSACTION. It shouldn't even had put it on hold. And if it was on hold why did it still have my full available balance in my account and I have proof of that. Please make it make sense. If its a XXXX Bank of America than own up to your glitch but dont put it on me. You stressed me out enough and I been very depressed this whole month due to this situation. Its been very hard. Just own up to your mistake and fix it please!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation