Consumer complaint received 2024-11-07 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Goal Structured Solutions, LLC
State: FL

Complaint narrative:
I enrolled in XXXX XXXX XXXX XXXX in Florida at their XXXX " XXXX '' in XX/XX/XXXX. 
I was supposed to be fully able to sit for the XXXX by XXXXXXXX XXXX XXXXXXXX, it was supposed to take a full year because I was only able to do the weekend class. 
The school shut down in XXXX XXXX XXXX ( all their campuses across the different states in which they have operated ). 
We did not receive any information regarding a teach out until late XX/XX/XXXX. 
The selected school for the teach out has been unable to hire an in person teacher for XXXX ( I have been periodically emailing our contact with them since the beginning of XXXX ). 

I emailed the email ( XXXX ) regarding the loan from the previous school, asking for the servicing company info and loan info.This email was sent on XX/XX/XXXX. 
I never heard back about it. 
On XX/XX/XXXX I emailed them again stating I required updated information regarding the teach out and the loan, at this point I received a reply from a XXXX and was able to talk to him the last week of XXXX. At which point he explained that " XXXX XXXX '' was actually the financial backer for XXXX and since XXXX was not communicating with them OR the students, they were doing their best to communicate with students and keep them informed as much as possible. 

In the end of XXXX were we informed by the replacement school that the online classwork would be available if we wish to proceed with them. I asked if there was an in person teacher again and the contact stated no. I asked if we would be allowed to go to another campus ( there were a few in driving distance ) and the contact informed me that if we went to a campus other than " XXXX '' we would be responsible for paying this new school as well as the previous loan. 

In XXXX I had hunted through the sparce documents provided by XXXX when I had signed up for the school, located the name of the lender and began contacting Launch servicing. 
On XX/XX/XXXX I sent a ticket request to their customer service requesting information and help regarding my account and loan ( ticket number XXXX ). 
This was never responded to. 
On XX/XX/XXXX I called at XXXX ( from Missouri ) regarding the loan. I spoke with XXXX ( agent ID XXXX ) regarding the loan. He stated our loans are set to begin payments in XX/XX/XXXX and that they can not change the amount or repayment date unless XXXX contacts them to modify it. 

On XX/XX/XXXX I spoke with XXXX at XXXX XXXX. He stated that XXXX is a 3rd party to XXXX and they had provided financial backing to XXXX. Stated that since XXXX has not declared bankruptcy there is no way for people to get money back. Stated that Colorado and Arizona had both eliminated/discharged the students loans because XXXX was now in breach of contract and had not provided the promised education. He recommended I reach out to the Florida Board of Education.

I sent an email to the Florida department of education on XX/XX/XXXX, requesting information and iterating the above outlined events. 
I received an email back from XXXX XXXX on XXXX saying I should call him regarding my concerns. 

I called him on XX/XX/XXXX at XXXX EST , he stated that because it is a private loan I'd best contact the Consumer Financial Protection Board . He stated that XXXX has not been in contact with the FLDOE and they have no information regarding the school, it's closure, or financials. And he stated he didn't know anything regarding how Colorado and Arizona discharged the loans. 

On XX/XX/XXXX at XXXX EST I called the CFPB and spoke with XXXX ( I apologize for the most likely incorrect spelling ).

I told her everything listed above and she stated I should submit this complaint. She stated if I did not accept the teach out then a federal loan could have been discharged, however a private loan I might still be responsible for even if the school closed and I did not receive the promised education.

At this time Launch Servicing LLC shows my loan at {$12000.00}. The amount of the education was {$7800.00} and I have completed ( according to transcripts from FLDOE ) XXXX hours of a XXXX hour course ( it was advertised as XXXX hrs ). 

I am unable to continue my education because I have this loan for an education I did not receive hanging over my family 's head.

Company response to consumer: Closed with explanation