Consumer complaint received 2025-11-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: AMERICAN EXPRESS COMPANY
State: IN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX : XXXX XXXX Co-Trustee : XXXXXXXX XXXX  Irrevocable Living XXXX  ( XXXX XXXX ) Address : XXXX XXXX XXXX, XXXX, Indiana XXXX XXXX American Express National Bank, including its agents, assigns, successors, and securitization affiliates. 



Summary of Complaint This filing is a Notice of Fiduciary Breach and Failure to Account. 

American Express : accepted negotiable instruments tendered by the XXXX, credited the account for {$7400.00}, failed to return the remaining discharge value, concealed whether the account was monetized, transferred, or pooled into securitized XXXX, and provided a written response that ignored evidence, misrepresented facts, and omitted key disclosures. 

American Express has injured the XXXX  estate, concealed material financial information, and failed to comply with federal consumer protection laws, including TILA, FCBA, FCRA, and US banking disclosure requirements. 



Key Facts XXXX Credit extension On XX/XX/XXXX, American Express XXXX {$9000.00} in credit to the XXXX. 

XXXX. XXXX of negotiable instruments ( XXXX ) The XXXX tendered XXXX negotiable instruments ( money orders + receivables ) totaling {$53000.00}. 
American Express accepted each instrument and failed to return any of them. 

XXXX. Account credited for {$7400.00} on XX/XX/XXXX Attached AMEX statement shows : Previous balance : {$7400.00} Payments/Credits : {$7400.00} New Balance : {$0.00} Available Credit : {$1000.00} This proves : American Express accepted the tender American Express applied the credit American Express XXXX XXXX the account American Express retained the instruments Yet only {$1000.00} of the available credit was restored, leaving the remaining value undisclosed. 

XXXX. AMEX letter contradicts its own accounting On XX/XX/XXXX, American Express issued a response letter claiming the instruments were invalid even though their own account statement contradicts this claim. 

This is a material misrepresentation. 

XXXX. Unlawful deduction of {$2500.00} ( XX/XX/XXXX ) AMEX deducted {$2500.00} against the XXXX  credit file with no explanation or authorization. 

XXXX. Dishonor of tender on XX/XX/XXXX AMEX rejected additional lawful tender of U.S. coins and receivables. 

XXXX. Failure to provide disclosure of account monetization or securitization AMEX refused to answer whether the account was : transferred monetized assigned sold pooled into XXXX securitization XXXX  associated with XXXX XXXX This nondisclosure is a major omission and a violation of TILA/GAAP accounting standards. 



Harm to the XXXX XXXX XXXX XXXX {$53000.00} in negotiable instruments accepted but not credited in full. 

Credit Damage Unlawful impairment of {$2500.00} Negative reporting Account closure ( to be filed in a separate complaint ) Denial of Disclosure No response to CUSIP/securitization questions No GAAP ledger No journal entries No validation of accounting XXXX  Injury Obstruction of fiduciary administration Retention of estate property Conversion of XXXX assets Demand for Relief ( 21 ) Days to Cure ) The CFPB is requested to compel American Express to : 1. Fully credit all tenders totaling {$53000.00} or provide a legally sufficient reason why they accepted and kept the instruments.

2. Reverse the {$2500.00} unauthorized impairment and restore the XXXX  original credit extension from XXXX.

3. Disclose whether the account has been monetized or securitized and confirm or deny linkage to : XXXX XXXX XXXX credit card pools Related XXXX  entities 4. Provide a verified XXXX accounting including : general ledger XXXX XXXX XXXX XXXX XXXX entries credits received proceeds received any remittances to affiliates 5. Release all liens, encumbrances, or negative reporting against the XXXX estate. 

Failure to comply will result in filing a Verified Bill in Equity in XXXX XXXX, Indiana, and the XXXX  reserving the right to perfect additional liens up to {$250.00} XXXX based on dishonor, concealment, and conversion. 



Attached Supporting Documents AMEX statement showing {$7400.00} credit ( XX/XX/XXXX ) AMEX letter ( XX/XX/XXXX ) XXXX  Asset Ledger UCC filings IRS 1099-OID / 1099-B filings Affidavits of Tender & Dishonor

Company response to consumer: Closed with non-monetary relief