Consumer complaint received 2015-06-09 00:00:00
Product: Debt collection — Other (i.e. phone, health club, etc.)
Issue: Cont'd attempts collect debt not owed — Debt is not mine
Company: Rent Recovery Solutions
State: NC

Complaint narrative:
Last XXXX I was in a XXXX situation and left the same night due to the circumstances and drove home to my family ( mom ) in XXXX NC where I am from. I then went straight to the XXXX department and filed an XXXX order of protection which was granted. I then had to go to court on XXXX/XXXX/2014 for the yearlong restraining order. The judge asked me if I wanted the house and I explained to the judge that I am from XXXX NC and wanted to stay close to my family and it is safer for me. The judge left my EX the house and stated to take my restraining order to the leasing office when I go to get my things with the sheriff and explain to them the situation and they will take my name of the lease. I did as the judge stated my mom went with me back to XXXX and we went with the sheriff 's department to gather my things. I then went to the leasing office with a sealed copy of my restraining order from NC and explained the whole situation to them and what had happened, they informed me that the manager was not in and they will give her all the information and they will see what they can do. I turned my key into them let them keep the copy of my restraining order and I gave them my new phone number along with my mom 's address ( which is where I am currently living and was living at the time ). I kept calling to follow up with them on what would be done to get my name off of the lease and finally the manager ( XXXX XXXX at XXXX XXXX in XXXX GA contacted me back and told me she was unwilling to help me at all, I tried several times to talk to her but she was unwilling to help me. I then assumed my ex was paying all rent and obligations because I never heard anything else from the management company. Recently I applied for a house and was denied due to an eviction I did n't even know that I had on my credit, I contacted the company who stated that I was evicted last summer and that XXXX to my ex and I to court, I explained to them I never received any paperwork of any kind or any type of notification that he was late on rent or even getting evicted. I explained the situation to the lady and she stated she would help me ( I have her name if needed ) and told me to fax over my paper work XXXX restraining order ) to prove that the judge left him the house. This was on XXXX/XXXX/2015 and I faxed on XXXX/XXXX/2015, I then spoke with her yesterday XXXX/XXXX/2015 and she stated there is nothing that admin is willing to do to help me and that I needed to pay the balance along with my ex. I explained to her that per what I was told by a north Carolina judge my ex was responsible for all ongoing cost and that I would not be responsible, she stated that the management copy should have had me sign a roommate release and since they did n't and my name and his name are still on the lease at the time of eviction then there is nothing I can do but pay. I tried to explain to her that I gave all of my information to the leasing company and they were willing to help me at all, and that if I would of known that they were taking " us '' my ex and I to court I would of went and fought it and explained to the judge in XXXX that I had a current restraining order on him and that the XXXX judge stated I was not responsible but due to them not serving me I had no idea that they even went to court. 

At this point I am stuck and I am reviewing the laws on what I can do from here, I was told by someone to contact you all and you would be able to help me. I do feel due to the circumstances this should not be on my credit and should not hinder me from being able to rent / own XXXX day. Please advise me on what I can / should do from here. 

If bank statements on my behalf are needed to prove I was the XXXX paying rent up until I left I can and will provide those.

Company response to consumer: Closed with explanation