Consumer complaint received 2026-03-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I have made a previous complaint with the CFPB regarding this matter. Nothing has changed. No contact from the bank has been made to me. No explanations. no apologies, no indication that I ever made a complaint in the first place. I have since decided that perhaps I was wrong to initiate my complaint to Bank of America since it was them that froze my account & did not allow me to access my funds for XXXX years. I have decided that since the CFPB & the OCC actually took Regulatory Enforcement Actions against Bank of America & because of that, Bank of America agreed to the penalties & remediation the CFPB & OCC asked for. Part of that remediation included " consequential damages '' for " harm caused '' when someone has been locked out of there bank account without warning & without a reasonable way to fix it. Bank of America was responsible for the distribution of XXXX funds to be distributed to approved claimants during the XXXX Covid-19 pandemic. I was issued a debit card to use to access my funds. I began receiving XXXX benefits in XX/XX/XXXX. On XXXX XXXX, XXXX my account was frozen. Bank of America had implemented a new " Fraud Claim Filter '' that automatically froze accounts that it had no reason to freeze. They had an extremely understaffed call center which made it nearly impossible to speak to someone to get my account unfrozen, & even if I did get to speak to someone, the information they gave was inaccurate, untrue or misleading. Sometimes the call would just hang up. This is the exact reasons the CFPB & OCC took regulatory Enforcement Actions against Bank of America. The amount the CFPB & OCC ordered to pay was $ XXXX, this was a payment to the regulators. Not a pool for the victims. Victims were to receive separate compensation directly from the bank. I have contacted bank of America directly in regards to not receiving compensation for my account being frozen for 5 years. They tell me that not everyone is eligible for compensation & that it depends on when your account was frozen, how long it was frozen & that they pretty much just pool names from a hat to send compensation checks out. This is unacceptable. i have also filed 2 previous complaints with the CFPB requesting assistance with this matter. Both complaints have been closed. The first response I received said that the bank has not finished its process of distributing compensation checks to those who are eligible & they couldn't offer any more information. The second complaint I filed with CFPB ended with them telling me the company has responded to me directly & I should receive a letter in the mail. I never received a letter in the mail, not in the postal mail or email or any other mail. They simply did not respond. I would like the CFPB to review this issue & hold Bank of America responsible for there actions. I have exhausted all avenues & efforts to obtain the compensation that I should have already been given. I am requesting compensation for not being able to access my XXXX benefit funds that I desperately needed to survive & the hardship it caused me for the XXXX years it remained frozen. My account had {$4700.00} that I was unable to access for XXXX years. Please see that I receive fair compensation. If you would like to review the previous complaints I filed with CFPB in regards to this matter, those complaint numbers are : XXXX. Filed on XX/XX/XXXX Complaint : XXXX XXXX. Filed on XX/XX/XXXX XXXX Thank You, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation