Consumer complaint received 2025-12-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: GOLDMAN SACHS BANK USA
State: AK

Complaint narrative:
Amount being disputed : XXXX Date of incident : XX/XX/year> Time : approximately XXXX XXXX  I was still in XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX  XXXX Alaska XXXX when this balance reflected on my account. I paid XXXX for my own groceries, then after XXXX minutes, another charge came in for XXXX. I was already exiting the store but I came back and went to Customer Service to ask for help. 

I told them it was a mistake, this looks like a duplicate charge on my account or something, so they told me to go my financial institution first. 

I submitted a dispute to Apple right then and there saying it was a duplicate. I did not think too much about it because i trusted them to fix it for me as they did in the past, which was a mistake. Apple gave me a provisional balance adjustment for the charge while they investigate, and took 2 months for them to get back to me, saying it was not a duplicate. 

I filed another dispute. This was in XX/XX/year> after they told me the balance is going to remain on my account. I went back to XXXXXXXX XXXX XXXX XXXXXXXX called their customer service line asking for a receipt for the transaction, but they can not provide any at all as it was already past XXXX something days since the purchase so they won't be able to provide anything. At this point i am second guessing myself that it may be my own transaction and i was making a mistake. 

I told them if they can provide a receipt showing it was mine or if there is any item that would remind me that i really made the purchase, then i would stop. But they can't since it was past the XXXX days and they can only really track it if a rewards card was used. 

Apple replaced my card. I still trusted they will fix it, but i don't really have any evidence aside from my own receipt that day in the store. This is my go to store and they would find multiple transactions in the past that would prove i am a regular, that i was making a mistake. 

XX/XX/XXXX - apple denied the dispute again XX/XX/XXXX - apple denied again XX/XX/XXXX- denied again Another dispute is currently in process. Luckily they provided me the receipt of the transaction i am disputing in the mail! The whole breakdown, even the name on the loyalty card that was used. I sent this information to the new dispute as additional evidence ( apple had this all along and they finally provided it ) and i saw the breakdown of the charges : they were not mine. 

I called XXXX XXXX store after getting the receipt. They won't talk to me unless i have a case number. I called back with the case number the XXXX Police dept has approved for me, but XXXX XXXX said they can not go far back to see the video footage. 
I spoke to their store XXXX, i spoke to the police department, to no avail. No one would help me. 

This is no longer about the fraudulent charge anymore. When i spoke to loss prevention at XXXX XXXX 's they said it was possible that my card was left on the register which would not be my fault as i saw that my items were paid for, no unfinished transaction. This is negligence on XXXX XXXX 's part, also the ineffectiveness of XXXX 's investigation. This XXXX not be a huge amount for most people, but for me this is about proving my integrity.

Company response to consumer: Closed with monetary relief