Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Their response is inadequate. It's been a month now and their investigation team has yet to reach out or respond to me despite numerous calls and countless emails. They have no released the funds back to XXXX XXXX and XXXX XXXX XXXX company, they have not released the funds to me. There was absolutely NO legal reason to hold the check in the first place. I want my money, with interest due to the astronomical problems this has caused for me personal, professionally, financially, and mentally. -- -- - I was issued a check in the amount of {$3900.00} by the XXXX XXXX XXXX drawn from XXXX XXXX into my capital one account that I have had open for several years. The check was written to XXXX XXXX, which is clearly short for XXXX. Nearly every check I have ever deposited to this account has been written to XXXX, including checks in the XXXX figures. Capital one initially stated they would hold the check for 5 business days, which I expected. 4 days later, they tell they are holding the check until XX/XX/XXXX. This is not legal. I called them demanding the immediate release of my funds and they tell me the reason it's being held is due to the check being issued to someone other than me. I explain that XXXX is short for XXXX. They acknowledged this fact. I said if my name were XXXX or XXXX and the check were written to XXXX or XXXX, you'd recognize that was the same person? The acknowledged and agreed. I said go look at every check I've every deposited, all of which are written to XXXX, and there has never been a single returned check or issue. They acknowledged and agreed. They then asked for some form of ID or confirmation that has both XXXX XXXX and XXXX XXXX on it. I said sure thing, can you tell me what forms of ID would be acceptable? They stammered and said uh um maybe a driver 's license. I said my license isn't going to have both my full and shortened name on there. They couldn't give me any suggestions. I said I can send you a picture of all of my credit and debit cards and a stack of mail, along with my ID, that is a collection of XXXX XXXX XXXX. They said that would not be acceptable and informed me that they would now be " terminating our business relationship ''. I said, so you are closing my account? And they said yes. I said fine, do nothing with that check, and close my account. Immediately. I then called XXXX XXXX to confirm the check was free and clear and they said it was. I then deposited the check into my business account with XXXX. The funds were available the next day, all was good. Fast forward a week and the check gets returned and now my business account is {$4000.00} negative and about to be closed - screwing my business. I currently can not pay my commercial insurance policy that is due today and I absolutely need to operate, or any of my operational costs. I call my lawyer, were prepared to sue. I call capital one to once again demand immediate release of my funds. They tell me my account isn't closed, it's restricted. They told me they were closing it, I told them to close it. No reason for the account to be open still at all. They also tell me they are sending the funds back to XXXX XXXX " once their investigation is complete ''. I demand to speak to their investigation team. They tell me this isn't possible. I call XXXX XXXX, they tell me I have to call the insurance company and get a new check- which I'm sure they wont issue until the funds are returned to them, which as this point I have absolutely no idea when that will be. I have been battling now since XXXX to get this check from the insurance company, now in battling with every single other institution and losing literally everything I have because of it. I need this situation rectified and Capital One to be held accountable.

Company response to consumer: Closed with explanation