Consumer complaint received 2024-11-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I was deceived by a scammer impersonating a trusted individual over XXXX, which led me to believe that a XXXX transfer was legitimate. On XX/XX/year>, {$500.00} via XXXX and {$500.00} via XXXX XXXX was made of transfers to an email account for XXXX and a phone number for XXXX XXXX. I immediately contacted XXXX upon realizing the fraud and requested them to initiate a dispute. However, they refused and only insisted that they could do nothing except make a claim with XXXX and nothing with XXXX XXXX. However, after doing my research, I went to my local bank office on XX/XX/XXXX, and upon realizing the fraud involved in this, requested them to initiate a dispute under Regulation XXXX XXXX emphasized repeatedly the Consumer Financial Protection Bureau 's guidance that covers fraudulently induced transactions under Regulation XXXX as unauthorized EFTs. However, XXXX repeatedly refused to file a dispute, saying that because I authorized the transactions, they would not cover them. The Chase representatives mentioned that XXXX transactions are not covered and stated that within Chase policy, they do not cover any scams or protect any scams or provide any protection for scams. These representatives mentioned that XXXX transactions are not covered despite the CFPB 's guidelines for fraudulently induced transfers. 
Under Regulation XXXX, fraudulently induced transfers can be classified as unauthorized electronic fund transfers because the consumer 's consent was obtained under deceptive conditions. The CFPB 's FAQ clarified that if fraudulently induced transactions occur, they may still be considered unauthorized. I'm requesting that the CFPB assist me in ensuring that Chase complies with Regulation XXXX by treating this transaction as if it were an unauthorized transfer and providing me a refund, or at least looking into it. Other banks have reimbursed consumers in similar cases due to the CFPB 's guidance, and I'm asking that Chase be held to the same standard. This is a large sum of money which I have lost and was unlawfully scammed from. This is money that I use to pay for my tuition at my university that I am going to need to buy a car because of my breaking down car which is currently misfiring constantly and damaging the engine. Chase refused to operate a Regulation XXXX case despite me repeatedly requesting it, regardless of what their policy said, just to initiate the Regulation XXXX proceeding. However, they refused, and when I asked for an escalation, the new associate did not provide any more understanding to me and only repeated over and over again that he would be unable to assist me and that the XXXX policy does not cover by Chase and that his Chase policy is not to assist with scams. When I clarified that because it is an XXXX, they refused to do any further information on it and just eventually hung up on me. Their associate repeatedly asked me if XXXX was directly named in XXXX XXXX I then pointed out to them that just because something is not mentioned does not mean it is not covered. However, they refused to acknowledge this and eventually ended the conversation by hanging up on me.

Company response to consumer: Closed with explanation