Consumer complaint received 2024-02-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XXXX I received an email from Chase bank that an attempt of a wire transfer in the amount of {$36000.00} which the bank blocked. second attempt on the same day, for the amount of {$30000.00} and also was blocked. On the same day, around XXXX I called the bank to change my password to the account and the bank mentioned that there was an attempt XXXXto purchase at XXXX XXXX and XXXX and told the bank to cancel that cause we did not do it..Then, I called XXXX to ask why my phone was on XXXX, while waiting for XXXX agent, I checked my online banking once again and saw that a two XXXX were made in the amount of {$3500.00} and {$950.00} from our checking account.So I hang up with XXXX and called the bank and at this time, I ask the Chase customer service to lock our online banking access and we disputed the XXXX. This matter was resolved on XX/XX/24 and returned to our bank account. 

In the morning of XX/XX/24, I called XXXX to find out why my XXXX XXXX XXXX XXXX was on XXXX and I was told that the IMEI # was switched to an IME # of XXXX XXXXXXXX XXXX Also the email and credit card on file was changed and password. They're able to restore my phone and the account to original settings. 
On the same day we went to the bank and talk to the banker what happened.The banker advised us to change the checking account # and password. So, we opened a new saving account and transferred most of out money into the savings account totaling to {$33000.00}. Hoping this move will keep our money safe. 

On XX/XX/24, we received a notification from Chase bank that {$33000.00} from savings account was transferred to checking account and from there an unauthorized wire transfer was made for {$33000.00}. I also noticed that my phone was on XXXX again. I called Chase Banker using my husbands phone to lock our account. At the same time I sent my husband to talk to the banker to confirm that our account was locked while trying to call XXXX again and I was told that the IMEI # again was changed but he was able to restore my phone again. My husband phone was also XXXX for a short time. 
My husband came home and confirmed that the account was locked. After like an hour, we went to the bank to check the balance on the account and found out that the {$33000.00} they wired went through. While we're inside the bank we talked to the banker and disputed the unauthorized wire transfer. The banker said that the wire transfer was authorized by my husband which my husband did not give the authorization. So, we disputed this unauthorized activity. They told us to call in 3-5 days for an update and informed us that the dispute is ongoing/pending. I've been calling every week and they keep saying its in pending. The banker told us they've been calling XXXX XXXX Bank where the wire went but XXXX XXXX refuse to return the money. The Banker told the XXXX to report it to the police which we did ( XXXX Tracking # ). Chase gave us Claim # XXXX. At this point, we're getting desperate for help and we are seeking for your help to get our money returned to us. Pls. help us!

Company response to consumer: Closed with explanation