Consumer complaint received 2025-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
XXXX XXXX  XXXX. 

Subject : Notice of Disputed Account and Intent to Pursue Legal Action for Violations of the Fair Credit Reporting Act ( FCRA ) Account Name : XXXX XXXX  XXXX Account Number : XXXX To Whom It May Concern : This letter serves as a formal dispute and a demand for the immediate correction of inaccurate and non-compliant reporting on my consumer credit file. I have obtained a copy of my credit report from Experian, dated [ Date of Credit Report ], which contains a derogatory and patently false entry for the above-referenced account. This account is being reported with a balance of {$900.00}, despite being charged off and closed for years. This persistent and inaccurate reporting constitutes a willful violation of the Fair Credit Reporting Act ( FCRA ) and non-compliance with the XXXX XXXX credit reporting standard. 

The specific violations are as follows : FCRA Violations ( 15 U.S.C. 1681 et seq. ) : * 15 U.S.C. 1681e ( b ) - Accuracy of Information : The FCRA mandates that furnishers of information and consumer reporting agencies maintain reasonable procedures to ensure the maximum possible accuracy of information. XXXXXXXX XXXX  XXXX has repeatedly reported a balance on an account that has been charged off. A charged-off account is by definition an account the creditor has determined is uncollectible and written off as a loss. Continued reporting of a balance on a charged-off and closed account is a clear act of inaccurate reporting. This has been reported month after month, for the past XXXX years. This repeated misrepresentation suggests a systemic failure to maintain reasonable reporting procedures. * 15 U.S.C. 1681i - Reinvestigation of Disputed Information : My credit report indicates that this account has been disputed previously with the notation " Dispute resolved - subscriber disagrees. '' Despite my prior dispute, neither XXXXXXXX XXXX  XXXX nor Experian has corrected the inaccurate reporting. The failure to conduct a reasonable reinvestigation and remove or correct the inaccurate information after a formal dispute is a serious and willful violation of the FCRA. XXXX XXXX Compliance Violations : * The XXXX XXXX reporting guidelines provide specific codes for charged-off accounts. Reporting a balance of {$900.00} on an account that has been designated as " charged off '' is inconsistent with these standards. The purpose of the XXXX XXXX format is to ensure uniform and accurate reporting, a purpose that is being subverted by this ongoing error. The reporting of a balance on a charged-off account is a direct contravention of the principles of the XXXX XXXX format. Other Violations and Demands : * Lack of 1099-C Form : The account has been charged off, and the balance has been reported as a " profit and loss write-off '' by XXXXXXXX XXXX XXXXXXXX A cancellation of debt of this nature, particularly when the creditor has ceased collection activity, often requires the issuance of a Form 1099-C to the consumer and the IRS. I have not received a 1099-C for this charged-off amount, which raises concerns about compliance with federal tax reporting requirements and further contradicts the assertion that the debt is still collectible in its reported form. The repeated reporting of this inaccurate information is causing significant damage to my credit profile and is in direct violation of my rights under federal law. The continued misrepresentation of this account on my credit report is willful, malicious, and causing demonstrable harm. I demand the following actions be taken immediately : * Experian : Immediately delete the entire tradeline for the XXXX XXXX  XXXX account from my credit report, as it is being reported inaccurately and is not in compliance with the FCRA or XXXX XXXX standards. * XXXX XXXX  XXXX : Cease and desist all further inaccurate reporting to all consumer reporting agencies. You are required to immediately correct or remove the inaccurate information for this account, which has been reported with a balance on a charged-off entry. Please be advised that I am prepared to pursue all available legal remedies to enforce my rights under the FCRA. This includes, but is not limited to, filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and seeking civil action in a court of law for statutory and actual damages, as well as attorney 's fees, should you fail to correct this matter within the statutory period. I have included copies of my credit report with the disputed information highlighted for your convenience. Please send a copy of the updated credit report showing the correction to my address. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation