Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am filing this complaint against Experian for their willful noncompliance with the Fair Credit Reporting Act ( FCRA ). Despite multiple disputes regarding inaccurate information on my credit report, Experian has failed to take appropriate action, including blocking inaccurate information resulting from identity theft and removing an account that no longer belongs to the original creditor. This negligence has caused financial harm and violates my rights under the FCRA. 

On XX/XX/XXXX, I submitted a dispute under 15 U.S.C. 1681c-2 ( Blocking Information Resulting from Identity Theft ) specifically addressing the XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ). I provided all necessary documentation, including : A completed identity theft affidavit. 
A copy of my Social Security card. 
Proof of address, such as a utility bill or bank statement. 
Despite complying with all legal requirements, Experian failed to block the inaccurate account information within the mandated four business days, as required by the FCRA. The account remains on my credit report, damaging my financial standing. This violates 15 U.S.C. 1681c-2 ( a ) and demonstrates a failure to maintain reasonable procedures to ensure accuracy, as required by 15 U.S.C. 1681e ( b ). 

On XX/XX/XXXX, I requested information on an unfamiliar account on my credit report originally owned by XXXX XXXX XXXX XXXX ( XXXX  XXXX ) that was sold to XXXX XXXX, XXXX on XX/XX/XXXX. Despite being informed of this transfer on XX/XX/XXXX, Experian continues to report the account under XXXX XXXX XXXX XXXX. This is a clear violation of 15 U.S.C. 1681i ( a ) ( reasonable reinvestigation ) and 15 U.S.C. 1681e ( b ) ( accuracy of reporting ). 
Additionally, by continuing to report this account inaccurately, Experian is violating 15 U.S.C. 1681s-2 ( b ), which requires consumer reporting agencies to update and correct information upon notification from a data furnisher or the consumer. 

Experians actions have caused harm to my credit profile, including : Lower credit scores, impacting my ability to obtain favorable credit terms. 
Emotional distress and financial inconvenience due to their negligence. 
Time and effort spent on repeated disputes without resolution. 

Experians conduct constitutes willful noncompliance under 15 U.S.C. 1681n and negligent noncompliance under 15 U.S.C. 1681o. The violations include : Failing to block information related to identity theft under 15 U.S.C. 1681c-2 ( a ).

Failing to conduct a reasonable reinvestigation under 15 U.S.C. 1681i ( a ).

Continuing to report inaccurate information in violation of 15 U.S.C. 1681e ( b ).

Failing to update the reporting status of the account sold to a third party, in violation of 15 U.S.C. 1681s-2 ( b ). 

I respectfully request the CFPB to : Investigate Experians failure to comply with the FCRA. 
Require Experian to remove the inaccurate information from my credit report. 
Ensure Experian updates their procedures to prevent similar issues in the future. 
Provide compensation for the harm caused by their negligence and noncompliance. 

Copies of prior dispute letters. 
Identity theft affidavit and police report. 
Experians responses ( or lack thereof ) to my disputes. 
Credit report showing inaccurate information. 
Documentation of the account sale from XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX. 

Experians actions represent a disregard for consumer rights and the laws designed to protect them. I trust the CFPB will address this matter promptly to ensure compliance and accountability.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation