Consumer complaint received 2024-06-07 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: LAKEVIEW LOAN SERVICING, LLC
State: SC

Complaint narrative:
I am writing to bring your attention to a concerning issue regarding a loan modification process with my loan servicer, " XXXX, '' that has left me feeling confused and taken advantage of. In late XXXXXXXX XXXX XXXXXXXX, I encountered some financial difficulties due to the impact of XXXX pandemic, which to me falling behind on my mortgage payments. At that time, I was only XXXX month behind on my mortgage. Upon contacting XXXX for assistance, I was informed that a loan modification could help me get caught up with my mortgage payments and that the amount due would be placed at the end of my loan prior to closing. This seemed like a viable solution to my situation, and I proceeded with the process as advised. However, the experience an unexpected turn when the documents provided for me to sign by a notary revealed that my loan servicer was requesting an additional {$67000.00}, far exceeding the amount I was behind on. The speed at which the notarization process took place, prevented me from realizing the discrepancy in the requested amount, until later, when I received a letter from HUD in XXXXXXXX XXXX XXXXXXXX, notifying me that I would be responsible for the substantial sum of {$67000.00} at the maturation of my loan. The revelation came as a shock to me, as I had anticipated that the loan modification would cover the shortfall in my payments and not incur such a significant financial burden. I immediately reached out to XXXX to seek clarification on why {$67000.00} was requested when my arrears were less than {$3000.00}, and why the difference was not returned to me. Regrettably, my attempts to address this issue with the loan servicer have been me with unhelpful responses, leaving me feeling helpless and concerned about the implications of this unexpected financial obligation. I am deeply troubled by the lack of transparency and communication surrounding this matter, which has caused me significant distress and financial uncertainty. I believe that there has been a misunderstanding or an error in the handling of my loan modification request, leading to unjustifiable charges that I am now being held accountable for. If we had known that this would be the outcome of the loan modification, we would not have pursued this. We would have went an alternate route. In light of these circumstances, I am seeking your assistance in investigating this issue and advocating for a fair resolution on my behalf. I respectfully request that the Consumer Financial Protection Bureau intervene to review the loan modification process with XXXX, ascertain the reasons behind the excessive charge of {$67000.00} from HUD, and help me dispute and rectify this unjust imposition. I appreciate your attention to this matter and thank you in advance for your prompt assistance in addressing this pressing concern. I look forward to your guidance and support in resolving this dispute and achieving a satisfactory resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation