Consumer complaint received 2026-06-08 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Aldous & Associates, PLLC
State: NJ

Complaint narrative:
I joined XXXX XXXX and paid my membership dues. Shortly thereafter, XXXX XXXX attempted to charge my payment method multiple times during the same billing cycle for what appeared to be duplicate charges despite the membership already having been paid. Because of these improper and repeated billing attempts, I contacted XXXX XXXX and requested cancellation of my membership. Approximately one month later, XXXX XXXX attempted another charge against my account for an even larger amount. I immediately contacted XXXX XXXX seeking clarification regarding these charges. During those communications, I was informed that there had been changes in management and that they were looking into my account because there appeared to be issues requiring investigation. I was specifically advised that management would investigate the matter and contact me with an explanation regarding any amount allegedly owed. No one ever followed up. I was never provided with any explanation, itemized billing statement, account ledger, accounting of charges, or any documentation establishing that I owed any amount whatsoever. Despite their promise to investigate, the matter was apparently abandoned. Nearly five months later, without any explanation or resolution of the underlying billing dispute, I began receiving collection communications from Aldous & Associates P.L.L.C. concerning an alleged balance of approximately {$140.00}. Upon speaking with a representative of Aldous & Associates P.L.L.C., I expressly informed the representative that I disputed the alleged debt and specifically requested that the account be marked as disputed and returned to XXXX XXXX so that the underlying billing issues could be investigated and so that I could receive a proper explanation regarding what I allegedly owed and why. The representative refused to process or document my dispute and informed me that I could only dispute the debt through a written submission sent by physical mail. I requested an email address so that I could immediately submit supporting documentation electronically, but the representative refused to provide one and insisted that disputes could only be submitted through the mail. Despite my express verbal dispute and my request that the account be returned to XXXX XXXX for investigation, the representative advised that unless I submitted a written dispute through the mail, the account could be reported to consumer reporting agencies. At no point during the conversation was I provided with a complete account history, an explanation of the duplicate billing attempts, an explanation of the increased charges, or any documentation establishing that I legally owe the amount being claimed. As of the date of this complaint, neither XXXX XXXX nor Aldous & Associates P.L.L.C. has provided me with any competent evidence supporting the alleged debt. I am concerned that collection activity and potential credit reporting are being pursued concerning an account that remains disputed, unresolved, and unsupported. I am also concerned that any furnishing of information to consumer reporting agencies without accurately communicating the disputed status of the account may implicate the Fair Debt Collection Practices Act, including 15 U.S.C. 1692e, 1692e ( 2 ) ( A ), 1692e ( 8 ), 1692f, and 1692g, as well as the Fair Credit Reporting Act, 15 U.S.C. 1681s-2, Regulation F, 12 C.F.R. Part 1006, and the prohibition against unfair, deceptive, or abusive acts or practices under 12 U.S.C. 5531.

Company response to consumer: Closed with explanation