Consumer complaint received 2016-05-07 00:00:00
Product: Consumer Loan — Vehicle loan
Issue: Managing the loan or lease — 
Company: WHEELS FINANCIAL GROUP, LLC.
State: CA

Complaint narrative:
Many years ago I had a loan that I obtained with XXXX800 Loanmart. When I obtained the loan, I borrowed {$6400.00}. Throughout the years, I paid XXXX800 Loanmart much more than I had borrowed. In fact, according to their records, it was over {$21000.00}. But that is n't really my issue. 
My issue is that not only did I pay XXXX800 Loan mart all of their money plus some, but when my vehicle was stolen and found abandoned in a field, XXXX800 loanmart decided to impound my vehicle, auction it, and keep all my money! For a long time I argued with them about it but in the end I grew weary and tired and decided to just let it go and let them win. Alas that was n't the end of things. 

On top of XXXX800 Loan Mart taking my vehicle, selling it, and keeping the money after I had already paid them, they had the audacity to say that I still owed them money ... Not only that, but they were holding me hostage by placing numerous late payments and a charge off status on the account on my credit report! I had enough at that point. I was getting ready to sue but unfortunately I was attempting to get a H.E.L.O.C. at the time and I knew that a lengthy lawsuit would not help me. I spoke to the loan officer at the XXXX XXXX in XXXX by the name of XXXX and he said that as long as the charge-off was paid I would get the H.E.L.O.C. Against my better judgment I decided that my need outweighed my problem and I decided to pay XXXX800 Loanmart even more money. But I did n't just give it to them foolishly. 

Because I had already had so many problems with XXXX800 Loanmart, I explained the situation to XXXX at XXXX XXXX about how XXXX800 Loan mart was defrauding me and literally stealing my money on top of ruining my credit. XXXX then reviewed my credit report and noticed I had an immaculate credit history over 10+ years. Not XXXX single derogatory account other than the XXXX800 Loan Mart. I then asked him if there were any options for me as to fixing this situation for me without having to go trough the lengthy lawsuit. He decided to call XXXX800 Loanmart with me and he spoke to an individual named XXXX. XXXX told XXXX that if I paid the {$3000.00} that they claimed I still owed them that he would remove all negative blemishes XXXX800 Loan mart was reporting on my credit report. At that point I finally gave in and decided to pay XXXX800 Loan Mart what they were asking for. Here we are a year later and I find out that XXXX800 Loan Mart is still reporting a negative account on my credit report. 

Now, not only did I pay XXXX800 Loan mart more than they were owed, but they kept my vehicle and the money from the sale as well. They have lied to me in order to coerce me into paying them even more money and they are still ruining my credit report. I may be no legal expert but I know there are such things as ethics and laws to protect people from this sort of behavior. 

I am asking for your help in getting XXXX800 Loan Mart to remove this account from my credit report like i was promised. I just recently spoke with XXXX who is still at the XXXX XXXX at XXXX XXXX and he recalls the promise vividly as it was made to him during his conversation with XXXX at XXXX800 loanmart. They are stopping me from being to obtain financing and if this continues then I will be forced to sue.

Company response to consumer: Closed with explanation