Consumer complaint received 2024-12-05 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
I open a money market account and a CD with us bank then I deposited a check on XX/XX/year> {$4000.00} that was from my CD account from another bank account.then the usbank branch manager put hold on the deposit 10 days then after 10days she close my account and she said that i will receive a cashier check from the deposit I made i called several times to get status of the check After a month i received the cashier check and deposited to my XXXX XXXX XXXXXXXX business account from there XXXX put 7days hold on the cashier check that I received from usbank. Around XX/XX/year> out of knower I cant get access on my XXXX business account and I contacted the customer service and they told me the check was fraudulent and my business account is on process to close because of the check I deposited. Then I called the us bank i was transferred from several department no one can give any information about the cashier check I have called them several days on XX/XX/year> I finally got a call from usbank told me to call the number they have provided on the voicemail which is fraud department and they told me first the cashier check was from back office and its was a error they said. Then I ask where is my money they told me that I dont have any money because the check I deposited to usbank was fraud that was false information. I have documentation of my CD and I have initial transfer date to us bank. Then the fraud department from us bank told me to bring my documents to the usbank branch and speak to the manager so I did went the next day with all my documents when I got to the branch I ask for the manager and as soon as The manager see me she said why they keep sending me to her and she doesnt know what to do ether she told me theres nothing she can do about my situation and I give all my documents to her and she read all the documents and told me to call back the fraud department if where do they want me to send my documents so I did call the department several times and they keep telling me that I have to go to the branch and ask the manager because only the branch manager can assist me with my issue. I contacted fraud department multiple times asking for my money one agent told me they canceled cashier check because of my deposit then they put a stop payment on the cashier check then i called them back again ask about the other agent told me that the check i deposited to usbank is fraud. They told me they have the money but they have to put it on hold and there was no date when they can release my money.. until now I havent received my funds yet and XXXX XXXX XXXXXXXX close my account and they said they will send me a check as well from my business account. I have no idea whats is the next step and I dont know what to do about this bank I cant afford to lose my business account please help me to get my money and my business account back to the normal like before.

..I can go more with this

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation