Consumer complaint received 2026-02-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: Paypal Holdings, Inc
State: MN

Complaint narrative:
I've been trying to resolve this with PayPal since XX/XX/XXXX. It's now XX/XX/XXXX. I'm exhausted. 

Here 's what happened : I paid a merchant called XXXX XXXX {$520.00} for express shipping on XXXX orders. They advertised " next day shipping '' on their website. I have screenshots. 

Instead, they created FAKE tracking numbers and sent me emails saying my packages were " shipped '' when they were still sitting in their warehouse in XXXX. 

The first package? They created a fake XXXX tracking number on XX/XX/XXXX. Then they created a SECOND fake tracking number on XX/XX/XXXX. XXXX didn't even receive the package until XX/XX/XXXX - that's XXXX  days after I paid, not " next day. '' It finally arrived on XX/XX/XXXX. 

The second package? Same thing. XXXX XXXX tracking on XX/XX/XXXX, false " shipped '' email on XX/XX/XXXX. XXXX didn't get it until XX/XX/XXXX - XXXX days late. 

Here 's the kicker : THE MERCHANT ADMITTED IT IN WRITING. 

On XX/XX/XXXX, they sent me an email that said, and I quote : " The creation of an additional UPS label is part of ROUTINE security and logistics checks. This process is XXXX. '' They literally confessed that creating fake tracking numbers is their normal business practice. 

I filed disputes with PayPal. I uploaded the confession email. I uploaded the fake tracking screenshots. I uploaded the false " shipped '' notifications. I uploaded XXXX files total proving everything. 

PayPal denied me XXXX times. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Every single time the reason was " the item was delivered. '' But I'm not disputing the items! I received them and I'm keeping them. I paid for those separately. I'm disputing the SHIPPING CHARGES- those were separate PayPal transactions. 

Order XXXX : - Items : I paid {$170.00} ( transactions XXXX and XXXX ) - NOT DISPUTING - Shipping : I paid {$160.00} ( transaction XXXX ) - THIS IS WHAT I'M DISPUTING Order XXXX : - Items : I paid {$440.00} ( transaction XXXX ) - NOT DISPUTING - Shipping : I paid {$360.00} ( transaction XXXX ) - THIS IS WHAT I'M DISPUTING I called PayPal XXXX times the first being on XX/XX/XXXX. I talked to XXXX different supervisors. They all said they understood. XXXX reclassified my cases. Another one removed a requirement to return the items ( which made no sense since I wasn't disputing the items ). The third one promised to personally monitor my cases. 

All three cases got denied the within XXXX hours anyway. 

Multiple supervisors told me there were " no reference IDs '' for phone calls. That was a lie. When I called today ( XX/XX/XXXX ), Supervisor XXXX gave me reference ID XXXX and confirmed that all calls have reference IDs. 

Today XXXX told me : " PayPal doesn't have a dispute reason for your case '' and " there's nothing we can do for you because your items arrived. '' So PayPal is admitting their system can't handle this. They only have categories for " item not received '' and " item not as described. '' There's no category for " merchant charged me for a service they didn't provide and confessed to fraud in writing. '' This is insane. I have a WRITTEN CONFESSION from the merchant admitting they routinely create fake tracking numbers, and PayPal won't do anything because the packages eventually showed up. 

I can't do a credit card chargeback because I have issues with my bank. 

I've now spent almost XXXX  months on this. I gave PayPal multiple chances to review a written confession of systematic fraud. They either can't or won't. 

I'm also filing small claims court this week, BBB complaints, and state Attorney General complaints in both Minnesota ( where I live ) and California ( where PayPal is ). 

The merchant confessed in writing. PayPal admitted their system is broken. I don't know what else to do. 

Cases : XXXX XXXX {$160.00} XXXX and XXXX ( {$360.00} ) Reference ID from XXXXXXXX 's call : XXXX

Company response to consumer: Closed with non-monetary relief