Consumer complaint received 2024-08-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: SYNCHRONY FINANCIAL
State: MD

Complaint narrative:
RE : XXXX XXXX Care Credit XXXX for XXXX XXXX XXXX # XXXX I am writing to formally dispute the Care Credit loan I was coerced into taking out on XX/XX/year>, in the amount of {$3500.00}, for the treatment of my family cat, XXXX, at XXXX XXXX XXXX XXXX XXXX. The account number associated with this loan is XXXX. It is evident that deceptive practices were employed, and I was not made fully aware of the terms and conditions of this loan, which has resulted in significant financial and emotional distress. 
On XX/XX/year>, I was urgently advised by XXXX XXXX XXXX XXXX XXXX to apply for Care Credit to cover XXXX 's medical expenses. The urgency of my cat 's condition and the emotional pressure exerted on me by XXXX Streets staff led to my decision to apply for this credit. I was assured that I was financing {$3500.00} at a monthly rate of {$90.00}, with my first payment due on XX/XX/year>, and that I would receive the physical card within XXXX business days. 
However, upon contacting Synchrony Bank, which oversees Care Credit, I discovered discrepancies and hidden fees that were not disclosed to me at the time of application : 1. Amount Financed : I was informed that I am actually financing {$3700.00}, not {$3500.00}.

2. Monthly Payment : My monthly payment is {$120.00}, not {$90.00} as I was initially told.

3. Additional Fees : The higher amount is due to credit card insurance, which was never mentioned or agreed to. 
4. Payment Due Date : My first payment is scheduled for XX/XX/year>, not XX/XX/year>, as initially communicated. 
5. Physical Card : I have not received the physical Care Credit card, which was promised within 10 business days.

Furthermore, I was given only 10 minutes to make a decision regarding this loan, which is an unfair and legally irresponsible practice. The terms and conditions were not explained to me thoroughly, and I was misled into believing that the procedure would significantly improve XXXX 's health. Had I been informed that the procedure was not guaranteed to be effective, I would not have proceeded with it. 
The procedure I financed was ultimately unsuccessful. Despite the financial burden, XXXX needed to be euthanized less than XXXX weeks after the procedure. Additionally, the medication prescribed to him proved counteractive, damaging other organs in his body. It is truly unfair that I took out a loan of {$3500.00} for my cat who passed away so shortly after. 
Additionally, I request that you review the calls made to Synchrony Bank on XX/XX/year>, which will confirm that the total financed amount, terms, conditions, and hidden fees were not properly disclosed. 
In light of the misinformation, hidden fees, and emotional coercion I experienced, I request the following : 1. Cancellation of the Care Credit loan and a full refund of all amounts paid.

2. Removal of any associated fees or charges that were not clearly disclosed or agreed upon.

3. Immediate cessation of any further collection attempts regarding this loan.

4. Closure of the account and retraction of the loan.

5. Zeroing of the balance on the account. 

I trust that you will address this matter urgently and fairly. Please feel free to contact me should you require any clarification regarding this dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief