Consumer complaint received 2025-02-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: CarMax, Inc.
State: AZ

Complaint narrative:
I have been denied an option to buy back my auto at repossession auction due to Carmax ( Which has a history of quickly taking higher priced autos to their Carmax Auto Auction center in XXXX XXXX Finding Carmax representatives in plain clothes were supposedly buying these, and then inturn selling them to the Carmax Center itself. 

I have been denied my legal rights to get back personal items left in my auto. These were very expensive items. 

We just wanted to give you an update to our previous complaint against Carmax for Credit Report Falsifications, Breaking the law after repossession, and theft of the personal belongings in my automobile. 

After further brief replys from Carmax legal, Carmax has decided that they will not return my personal belongings from Repossession nor fix not giving me the ability to buy my automobile back at auction which is also a crime. My Auto was rushed away after repossession to the Carmax XXXX XXXX in XXXX, VA. They repossessed my car in XXXX AZ, and it left the state immediately. Not following state law of giving the owner the right to buy back the auto at auction, nor giving me the opportunity of getting my belongings out of my auto. We found that Carmax sold the car for more than what they listed on my credit report. We are just facing a criminalized Carmax entity involved in a serious amount of fraudulent schemes. I will get my restitution now plus damages for putting me through this. 

After my complaint about Carmax falsely reporting on my credit report, Carmax replied and wiped away my financed paper debt with Carmax finance as reparation for false reporting. They have used this to dismiss my other complaints. I have never asked Carmax to dismiss anything. This was done by XXXX XXXX at Carmax on their own behests. 

After research and after many ads online we found that many people have run into the same issue of not being notified of options to be allowed to repurchase their automobile. Further complaints say that they were not allowed to gain access to the belongings inside their automobile as well. Findings show that these vehicles were of a luxury type primarily, and that all went to Carmax Auctions in XXXX, VA without notice. Car was sold at one price and a significantly lower amount than was reported to the consumers credit bureaus. Carmax has also been reporting false Credit Charge off amounts to consumer bureaus in order to gain more of a tax benefit. Example : Carmax gave me a {$12000.00} credit for my repo on my credit report but ended up selling my car for $ XXXX. Falsely, reporting a lower amount on my report in order to gain a further tax credit reporting a higher loss. I found that I am not the first to have this scam played out on. 

In the last 6 months we have had a couple representatives come forward still currently working at Carmax, offering and giving help to get to the bottom of this. The results I will not discuss on here as Carmax has tied our hands and forcing us to take legal action. Those results will be provided in discovery in court. I would like to thank those representatives of whom I said I would never release their information, EVER. 
The next steps we are taking with AG 's in all 41 states that Carmax is licensed in, Consumer Advocate Agencies, FTC, CFPB, IRS Fraud Services, IRS Reporting potential misuse of Charge Offs and the State Departments Division of Banking in each of the 41 states along with all Comptrollers. 

We are also notifying and providing information to XXXX of the largest used car online sellers. XXXX and such, you know what I mean. We believe in good business, and those XXXX companies should know what their competitors is up to. We have also acquired email lists for the XXXX states Carmax is licensed and will be giving them the opportunity to register with me and will be given an opportunity to be added to the case. 

Carmax was given a demand letter on several occasions to be able to restitute me, and legal came back with " We reject your settlement offer ". You can reach out to me for copies of the XXXX letters received from Carmax XXXX XXXX. 

Carmax was given until XX/XX/2025 to remedy the situation in full. They have chosen not to, so we are moving forward with what we said we would do to expose them and take this up legally with damages. Can you believe I only asked them for {$11000.00} for Tour Golf Clubs and Tour Bag and a brand new laptop I had just purchased. Everyone who golfs knows exactly how much TOUR CLUBS cost. I play professional golf. Also, my New Origin Laptop which was {$2900.00}. A XXXX watch and XXXX sunglasses. Carmax repossessed my car and did not give me a chance to get anything, and then hid where the car went. Luckily, I found the person who purchased the car in XXXX VA and got the information I needed as proof of the purchase price. 

Here are some links with thousands of complaints of fraud. In your spare time get to know who you work for. Integrity is important to some people still. 

https : XXXX - XXXX pages of complaints in just XXXX location! 

I am not going to include complaints from the CFPB as this is plenty of reading material to skim for now. The thousands of CFPB complaints will be uploaded later. I will upon request individually for now. 

Carmax XXXX XXXX wants to fraud me. Not in my lifetime! Carmax has not denied not giving me a chance to buy my auto back at Auction, nor have they denied they stole my belongings inside the vehicle. Carmax has taken a firm stance on stealing from me in multiple ways, because they think their size as a company will get them through this. 

Thank you CFPB, FTC and the Virginia Attorney generals office for hearing and helping me solve this fraud from Carmax Inc. 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation