Consumer complaint received 2026-04-21 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Synter Resource Group, LLC.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Date : XXXX XX/XX/year> To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXXXXXXXXXX XXXX XXXX DC XXXX Subject : Formal Complaint Invalid Debt Collection, Failure to Validate, and Continued Harassment To Whom It May Concern, I am filing a formal complaint against the following debt collection agencies : XXXX XXXX XXXX. Synter Resource Group, LLC Both entities are attempting to collect an alleged debt on behalf of XXXX XXXX XXXX XXXX XXXX ) in the amount of {$260.00}. Summary of Complaint I am disputing this debt in its entirety. I have no knowledge of this account, did not authorize any shipment, and did not enter into any agreement with XXXX XXXXhat would make me financially responsible for this alleged balance. Despite multiple disputes, these agencies have failed to provide proper validation and continue to pursue collection using incomplete and misleading documentation. Key Violations 1. Failure to Properly Validate the Debt ( FDCPA 1692g ) Both agencies have failed to provide sufficient documentation to validate the debt. They have only provided billing summaries, which do not establish : A contractual agreement with me My authorization of the transaction Proof of liability A billing statement alone is not legal validation. 2. Inaccurate and Inflated Balance The original XXXX XXXXnvoice reflects a balance of {$220.00}, yet the amount being collected is {$260.00}, with additional fees added. No explanation, contractual basis, or itemized justification has been provided for these added charges. 3. Failure to Verify Identity No documentation has been provided confirming that : This account was opened using my identity My name, date of birth, or Social Security number were used I authorized or benefited from any service This raises serious concerns of identity error or fraudulent association. XXXX. Repeated Transfer of Unvalidated Debt This alleged debt has been transferred between multiple collection agencies without proper validation, suggesting : A lack of verified ownership Potential resale of an unverified or disputed account 5. Continued Collection Without Validation Despite my formal disputes, collection activity has continued without proper verification, which is a violation of federal law. Requested Resolution I am demanding the following actions : Immediate cessation of all collection efforts related to this account Full deletion of this account from all collection records Written confirmation that I am not responsible for this alleged debt Removal of any credit reporting associated with this account, or immediate marking as disputed due to identity error A full investigation into how my information was associated with this account Notice If this matter is not resolved promptly, I will pursue further action, including : Filing complaints with the Federal Trade Commission ( FTC ) Filing with the New York State Attorney General Exploring potential legal remedies for violations of the FDCPA This situation has caused unnecessary stress and reflects improper collection practices. I expect a prompt and thorough resolution. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation