Consumer complaint received 2025-01-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
Complaint to the Consumer Financial Protection Bureau ( CFPB ) Subject : Unlawful Closure of Credit Card Account by XXXX To Whom It May Concern : I am filing this complaint against XXXX XXXX XXXX for their unauthorized and unlawful closure of my credit card account without prior notice, my knowledge, or my consent. This egregious act has caused significant financial harm to me and my family, disrupted my creditworthiness, and violated multiple provisions of state and federal law. 

Summary of Events On XXXX XXXX XXXX I discovered that XXXX had closed my credit card account. I did not receive any prior notice, explanation, or opportunity to dispute this decision. The closure has caused a cascade of financial issues, including reduced credit availability, negative impacts on my XXXX XXXX, and significant stress in managing essential household expenses for my family. 

Most critically, this account closure has directly prevented me from securing adequate housing for myself and my dependents. Due to the sudden loss of available credit and the resulting decline in my XXXX XXXX, I was unable to meet the financial requirements for housing that would provide stability and security for my family. 

Violations of XXXX XXXX actions constitute violations of multiple legal statutes, including but not limited to the following : XXXX. Uniform Commercial Code ( UCC ) : UCC Article XXXX : XXXX 's unilateral decision to close my account without notice constitutes a failure to adhere to proper notification and authorization requirements for electronic fund transfers. 

XXXX Article XXXX : The closure of the account XXXX have affected secured credit agreements and failed to honor their duty of good faith and fair dealing under the XXXX. 



XXXX. Federal Laws : Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. : XXXX failed to provide adequate disclosures and notice regarding the account closure, violating my rights as a consumer. 

Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. : The unauthorized account closure resulted in inaccurate reporting to credit bureaus, damaging my creditworthiness. 

Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq. : XXXX violated the EFTA by failing to provide proper notice and by initiating account closure without my authorization. 

Mail Fraud and Wire Fraud, 18 U.S.C. 1341 & 1343 : If XXXX used mail or electronic communications to facilitate or conceal these actions, they may have committed fraud under these statutes.

Securities Fraud, 15 U.S.C. 78j ( b ) & Rule 10b-5 : If XXXX engaged XXXX deceptive practices or failed to disclose material facts related to their financial services, this could constitute securities fraud. 



XXXX. State Laws : Consumer Protection Laws : PayPals actions likely violated state-level Unfair or Deceptive Acts or Practices ( UDAP ) statutes, which protect consumers from unfair and deceptive business practices. 

State-Specific UCC Provisions : Depending on jurisdiction, additional state-adopted UCC provisions XXXX apply XXXX 




XXXX XXXX XXXX actions have caused the following harm to me and my family : Financial Damage : Reduced access to credit has made it difficult to cover essential expenses and has prevented me from securing adequate housing. 

XXXX XXXX Impact : The account closure has negatively affected my XXXX XXXX, which has further restricted my ability to secure financing or rental agreements for housing. 

Housing Instability : My inability to secure adequate housing has placed significant strain on my familys stability and security. 

Emotional Distress : The financial uncertainty and housing challenges caused by XXXX actions have resulted in severe emotional distress for me and my dependents. 


Requested XXXX I request that XXXX : XXXX. Immediately reinstate my credit card account and restore any associated benefits. 


XXXX. Correct any inaccurate credit reporting and provide written proof of these corrections. 


XXXX. Provide a full explanation of their actions, including internal policies violated. 


XXXX. Compensate me for damages caused, including but not limited to financial loss, housing-related costs, emotional distress, and legal fees incurred. 



Conclusion PayPals actions have violated my rights under multiple legal frameworks and caused severe harm to my financial and personal well-being. Most concerningly, these actions have left me unable to provide stable housing for my dependents. I urge the CFPB to investigate this matter thoroughly and ensure that XXXX is held accountable for its unlawful actions. 

Thank you for your attention to this urgent matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation