Consumer complaint received 2026-03-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Byrider Franchising, LLC
State: FL

Complaint narrative:
1 ) the state max interest rate is 18 %. CNAC sold me a car loan with a 22.489 % interest rate and has refused to budge. They have already claimed that I am in default and want to repossess despite ignoring all efforts to help them. 2 ) XXXX manager XXXX XXXX misallocated payments made towards my truck loan. In XXXX, payment was made 5 days early on my truck loan. CNAC went into the system, removed the payment, and applied it towards a new tag without my knowledge. PLEASE NOTE BELOW * * * * * * * I already know how they will respond. CNAC and XXXX XXXX Will continue to state that I was told that I would need to get a new tag. yes, I was told that I would need to get a new tag. However, what CNAC will dodge around is that 1 ) this was told to me AFTER the new tag was ordered and 2 ) I was NEVER ONCE told that they were going to take my truck loan payments and misallocate it without my knowledge. 3 ) I have asked 11 times now for them to show me in the contract where they can take my funds, and XXXX will just skip over that question and go back to asking me were you told youd need a new tag? While dodging the fact that I was told AFTER the fact. And AFTER being threatened of repossession. * * * * * * I was aware that I was going to need to get a new tag, however I was not aware that they were going to take my loan payments and apply it towards a separate cause. I have asked XXXX XXXX 11 times now where in the contract it states that they can misallocate the funds, and hes repeatedly ignored the question. He continues to respond with a separate question of did you know you need a tag for your truck? While ignoring my attempts to work it out with them personally. JD Byrider AKA CNAC is charging me 22.489 % APR which I was NEVER informed was my percentage. This was NOT disclosed to me on any paperwork I received at the time of signing. This apr interest rate also exceeds the State of Florida cap on interest rates for a loan between $ XXXX {$25000.00} as the loan was {$30000.00} for a {$17000.00} car with a 22.489 % APR. I have asked this company to lower my monthly payments as this car is not fair. The price is this high due to their interest rates. They also neglected to tell me what my purchase limit would be on a car with them, what the car cost, how much the payments were, etc. I didnt discover the payments were $ XXXX weekly until I was signing the documents and I had to discreetly snap a photo of my price breakdown because they were watching me like a hawk to make sure I didnt photograph anything. The photos shows they failed to provide the interest rate at that time. I also have never received a paper copy of my contract ( I called XX/XX/year> and asked but never received it ), they refuse to refinance me and due to the tremendously high interest rates, no other lender will refinance me either. JD Byrider/CNAC has done this to numerous people. So much so that there is a XXXX group called Exposing JD Byrider where hundreds of people are experiencing the same issues. Mind you, this company has added a new clause to their contacts stating that people can NOT sue the company for any wrongdoing on the companys end. This shows that theyre aware of the issues and try to avoid responsibility by preventing customers from suing them. JD Byrider/CNAC has continued to ignore emails from me, often times Ive been hung up on by their representatives, been lied to, etc is ridiculous. I am really trying to get this fixed before I have my attorney step in and make this a much bigger issue.

Company response to consumer: Closed with explanation