Consumer complaint received 2026-04-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
I am filing a formal complaint against Barclays JetBlue Card regarding its failure to properly investigate and resolve a fraudulent charge dispute involving Box Office Ticket Sales in the amount of {$2100.00} for services that were never delivered. On XX/XX/2026, I purchased tickets through Box Office Ticket Sales for an event at XXXX XXXX XXXX, paying {$2100.00} in good faith with the reasonable expectation that I was purchasing valid tickets for legitimate entry. Instead, when I arrived at the venue, the tickets I purchased failed to scan, were deemed invalid, and some of the seat numbers associated with the purchase did not exist at all. This was not a matter of dissatisfaction, inconvenience, or buyers remorsethis was a complete failure by the merchant to provide the purchased service. In practical terms, I paid {$2100.00} for tickets that were unusable, fraudulent, and worthless. XXXX XXXX XXXX XXXX did not provide the valid event access that was promised and paid for. As a direct result of this merchants failure, I suffered immediate financial harm and was forced to spend substantial additional money out of pocket to purchase replacement tickets at the last minute. These emergency expenses were entirely avoidable and were incurred solely because XXXX XXXX XXXX XXXX failed to deliver legitimate tickets. Following this incident, I made every reasonable and good faith effort to resolve the matter directly with XXXX XXXX XXXX XXXX before seeking chargeback protection through Barclays. I attempted to contact the merchant by telephone multiple times, but instead of providing customer service or addressing the fraudulent transaction, I was repeatedly placed on hold, denied meaningful assistance, and ultimately disconnected when calls were hung up. This pattern of evasive conduct demonstrates an unwillingness to resolve legitimate consumer complaints. Critically, XXXX XXXX XXXXXXXX XXXX did not meaningfully respond to my complaint until XX/XX/XXXX, XXXX after I formally disputed the charge with Barclays. Their delayed communication only after financial intervention strongly suggests reactive damage control rather than legitimate customer service or good faith remediation. I then promptly filed a formal dispute with Barclays and supplied substantial, organized, and compelling documentation supporting my claim, including : Proof of the original XX/XX/2026 purchase totaling {$2100.00} Documentation confirming the tickets failed at entry and were invalid Evidence that certain purchased seat numbers did not exist Records of my repeated attempts to contact XXXX XXXX XXXX XXXX, including failed calls, excessive holds, and disconnections Email correspondence demonstrating the merchants delayed response only after the dispute was initiated Proof of replacement tickets and additional out-of-pocket expenses caused directly by the merchants failure Evidence of similar complaints from other consumers reporting invalid tickets and deceptive conduct by XXXX XXXX XXXX XXXX, establishing a concerning pattern of business practices When Barclays requested additional information XXXX I fully complied. I reopened the dispute, resubmitted all requested evidence, and provided Barclays every opportunity to fairly evaluate the facts. Despite overwhelming evidence that services were not rendered and that the merchant failed to provide the product purchased, Barclays informed me on XX/XX/2026 that they would not remove the charge. This decision is unacceptable and raises serious concerns regarding Barclays dispute investigation standards and its obligations to protect cardholders from fraudulent or materially misrepresented transactions. I did everything required of a responsible consumer : I made a legitimate purchase in good faith I attempted to resolve the matter directly with the merchant I documented the merchants refusal to assist I provided extensive evidence proving the tickets were invalid I supplied proof of financial damages I reopened the case and fully cooperated with every request Barclays made Despite this, Barclays chose to uphold a charge for services that were never actually delivered. By refusing to reverse this charge, Barclays has effectively held me financially liable for a fraudulent transaction and denied me the consumer protections that credit card issuers are expected to provide in cases involving invalid goods or services not rendered. This outcome not only disregards the evidence but also undermines consumer trust in the dispute resolution process. I am therefore requesting immediate intervention and a full reversal of the {$2100.00} charge based on the clear and documented fact that XXXX XXXX XXXX XXXX failed to provide valid tickets or the services purchased. I also request a formal review of Barclays handling of this case, including whether its investigation properly considered the evidence of merchant fraud, service failure, and deceptive business conduct. This case is straightforward : I paid for valid event tickets, the tickets were invalid, the merchant failed to deliver what was purchased, I suffered financial damages, and Barclays refused to provide appropriate consumer protection despite substantial proof.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation