Consumer complaint received 2026-01-19 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: ProCollect, Inc.
State: AL

Complaint narrative:
This company is EXTREMLY RUDE and noted false claims on my file- I am copying and pasting the conversation here, after the agent 's last statement falsly claiming my refusal to pay, they disconnected and did not allow me to reply again - Info at XXXX, XX/XX/XXXX : Thank you for choosing to chat with us. An agent will be with you shortly. 
This is an attempt to collect a debt. Any information provided will be used to help collect the debt. By providing any email address to us, you are providing consent for us to communicate with you regarding this debt by using that email address. Similarly, by providing any phone number to us, you are providing consent for us to communicate with you regarding the debt by using that phone number. 
XXXX at XXXX, XX/XX/XXXX : You are now chatting with ProCollect Representative. 
You at XXXX, XX/XX/XXXX : hi ProCollect Representative at XXXX, XX/XX/XXXX : This is an attempt to collect a debt and any information obtained will be used for that purpose. My name is XXXXXXXX XXXX XXXX  XXXX, how may I help you? 
You at XXXX, XX/XX/XXXX : i received an offer and my new account manager is very rude can i request to have a different account manager? 
You at XXXX, XX/XX/XXXX : i want to work with you guys but i DO NOT want to speak with that woman again ProCollect Representative at XXXX, XX/XX/XXXX : I would be able to assist you but first please provide your Name, full Social security number, Address and phone number so I can locate your account for verification purposes or call the office at XXXX You at XXXX, XX/XX/XXXX : XXXX XXXX my account number is XXXX You at XXXX, XX/XX/XXXX : i have tried to call the office they just keep connecting me to the same woman who is very rude ProCollect Representative at XXXX, XX/XX/XXXX : Please provide only the information requested.Due to my company policy ; I must verify the person that I am speaking to online with those criteria, If you don't feel comfortable giving me that information please call XXXX. 
You at XXXX, XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX al XXXX XXXX ProCollect Representative at XXXX, XX/XX/XXXX : I'll be right with you. 
ProCollect Representative at XXXX, XX/XX/XXXX : Pleas provide phone number You at XXXX, XX/XX/XXXX : XXXX ProCollect Representative at XXXX, XX/XX/XXXX : Is the phone number you provided your cell phone? Is it ok for us to contact you on that number? 
You at XXXX, XX/XX/XXXX : it is my cell phone but no you may not, i prefer email ProCollect Representative at XXXX, XX/XX/XXXX : Ok, I show you have an account for XXXX XXXX  account # XXXX in the amount of {$640.00} XXXX XXXXXXXX collection fee And also an account for XXXX XXXX XXXX XXXX XXXX  XXXX in the amount of {$600.00} XXXX XXXXXXXX collection fee. Did you receive the letter we sent you? 
You at XXXX, XX/XX/XXXX : no ProCollect Representative at XXXX, XX/XX/XXXX : You have 30 days to dispute the validity of this debt, or any portion thereof, and to request the name and address of the Original creditor. If the debt or any portion thereof is not disputed within 30 days, we will assume the debt is valid. If you dispute the debt or need the original creditors information, you must make the request in writing and we will suspend collection until the requested information is provided. We accept disputes and inquiries online at XXXX ProCollect Representative at XXXX, XX/XX/XXXX : If you would like to pay for this account you can call XXXX and pay by debit or credit card, or send your payment to XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX Via Overnight express mail, or may go to XXXX to make the payment. Which do you prefer? 
You at XXXX, XX/XX/XXXX : i want to see if i can settle, with a pay for delete ProCollect Representative at XXXX, XX/XX/XXXX : You do not have a settlement, the balance is due in full. 
ProCollect Representative at XXXX, XX/XX/XXXX : If you would like to pay for this account you can call XXXX and pay by debit or credit card, or send your payment to XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Via Overnight express mail, or may go to XXXX to make the payment. Which do you prefer? 
You at XXXX, XX/XX/XXXX : where on the website can i dispute and request more information? 
ProCollect Representative at XXXX, XX/XX/XXXX : You may request any or all documentation via on our website, under contact us and consumer inquires or via email XXXX be sure to attach account number on subject line ProCollect Representative at XXXX, XX/XX/XXXX : I will notate your refusal to pay, even so your balance in full is due in my office no later than by XX/XX/year> or collection efforts will still continue for your account. 
XXXX at XXXX, XX/XX/XXXX : Thank you for chatting with us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation