Consumer complaint received 2025-04-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: GLOBAL CREDIT UNION
State: WA

Complaint narrative:
On XX/XX/XXXX I reached out to Global Credit Union over fraudulent charges that showed up in my checking account from a XXXX business account that had been hacked ( on the XXXX side, not from my side ), which XXXX had closed and confirmed that there was fraudulent activity on. In the same time frame, I received XXXX checks overnighted to me via XXXX totaling {$18000.00}. These checks arrived with XXXX paperwork as part of some scam. The checks came from XXXX XXXX XXXX XXXX. The XXXX fraudulent charges that showed up on my checking account were also from XXXX XXXX XXXX  therefore showing a link between the check scam and a XXXX business account hack. On XX/XX/year> I complained to Gobal Federal Credit Union about the fraudulent charges. The charges were removed and a case was opened. Approximately XXXX weeks later Global Federal Credit Union unilaterally put the charges back on My checking account which overdrew my account just as I was going through underwriting on a HELOC mortgage loan ( as an effort to save my farm of XXXX  years and business ). Due to the overdrawn bank account ( just as it was viewed by underwriting ) the loan was denied. Global Federal Credit Union sent a letter and removed the funds from my checking before the letter even arrived to my residence. as a result, I was completely blindsided.I reached out to global again and again explained the situation.I ask why the letter they sent me in the snail mail had no explanation as to why they performed those seemingly punitive actions and why I didn't receive the letter before they took the funds out so I could have done damage control. They were unapologetic and said that they had called XXXX and XXXX confirmed that my name and my business account were correct without disclosing the fact that the business account was already closed by them due to fraudulent activity. Therefore global credit Union considered the charges legitimate ( to be entirely clear the chargesare 100 % fraudulent and without my knowledge ) they they put the charges back onto my checking account which overdrew it at the very moment it was being investigated by underwriting for the life saving loan. After attempting to correct the situation with global they said they will not correct the situation will not return my money, and that XXXX only gives them XXXX chance to dispute charges, and that chance has already been done. Bottom line they expect me to eat the XXXX charges XXXX for {$140.00} and the other one for approximately {$47.00} and to deal with the consequences of not getting the loan as it means to save my home and business. My wife reported the checks to the FBI and the FTC as a required. FYI XXXX directed me to return the checks WHICH THEY HAVE XXXX OWNERSHIP OF to XXXX of their offices which I did not do because the FBI stated that this would been a violation of Federal law and that it would have been potentially seen as obstruction of justice. This sketchy at best direction from XXXX demonstrates that XXXX was just trying to cover their own tail here, and they did not make me aware of the XXXX fraudulent charges either. I had to discover those for myself. So instead of just getting railroaded by the scam artist, I'm being railroaded by both XXXX and global credit Union and I've done absolutely nothing to deserve any of it. I am going to be forced to take civil action against XXXX or both of these companies because they show no effort in trying to assist this problem that has now blown up exponentially because of the loan denial situation. Any assistance would be greatly appreciated.

Company response to consumer: Closed with monetary relief