Consumer complaint received 2025-02-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
Before forwarding my case to the XXXX XXXX XXXX XX/XX/XXXX, XX/XX/XXXX was the last day I had communication with Chase Bank ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX ) regarding what could be done to have my {$15000.00} check released unto me. For XXXX months, I, myself, mentors, and family members spoke with Chase Bank reps in person to see why they were not releasing my check, that they already deposited into my account and made available for use, XX/XX/XXXX. On multiple occasions Chase provided me deceptive information, giving me the run around, wasting hours upon hours of my time, energy, and resources. Not only did they waste my time personally, but they wasted the time of others who had a vested interest in helping me get my {$15000.00}, that they confirmed was not fraudulent and honorably gifted. 

Not only did they steal this money from me, but they maintained their stance and continued to move the goal post of the conditions that needed to be met to get the money re-released, after I'd already shown government Identification and the other verification they asked for. I provided all documentation Chase asked for, which is why the check was released originally. Chase then froze my account and removed the money from my account, after the money was already approved and available for use. 

Chase accepted my check, which is XXXX XXXX authentic money, and still have yet to this day, made no legitimate attempts to deliver my money to me, as if {$15000.00} is not a substantial amount of money. They have had this money for XXXX years now, and my not having this money, has caused me much stress, heartache, and negative financial hurdles, primarily being a huge collection totaling $ XXXX being put on my credit profile to this day, in that, the money was not able to be properly put to use for what it was originally gifted for. 

The money was deposited into my account and it was available for me to withdraw on XX/XX/XXXX. 

Under the Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) banks can not make unauthorized withdrawals ; however, in my case, that exactly what Chase did, which is illegal. 

Chase Bank not only owes me my money, but should be required to pay additional moneys for the additional damages i've endured from their negligence and deceit, which has snowball effected into other financially unadeventagous events in my life since then. 

The check was for {$15000.00}. It is money made out for me to use to my benefit ; I showed my own Government ID to get the check ; even the president of the organization who made the check out to me, is an affiliate of mine, who would have gladly initiated a stop pay on the check, and reissued the check in its entirety, had it not already been accepted by Chase Bank. 

There is no valid reason for Chase to have withheld this money from me. It is legitimate money ; it was accepted into my personal checking account ending in XXXX, and the money has not bounced still to this day. I need to be issued my money because it is mine, and it was created for me to use. 

There is no law that allows Chase the privilege to steal or withhold legitimate moneys deposited into my own account. There is no law that allows chase the privilege to remove unowed money from my personal account without my authorization. Chase has stolen from me and they need to be punished. If they did this to me, I can only imagine how many other millions of consumers they are stealing from.

Company response to consumer: Closed with explanation