Consumer complaint received 2024-10-07 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am filing this complaint regarding XXXX failure to comply with my dispute letter dated XX/XX/year>, ( Dispute Identification : XXXX ), concerning multiple inaccuracies on my credit report. Despite submitting a formal dispute and providing the necessary documentation, Equifax has not responded or addressed the inaccuracies within the legally mandated 30-day period. Equifax 's failure to respond or take corrective action violates my rights under the Fair Credit Reporting Act ( FCRA ). 

Summary of Disputed Items : Late Payments : Accounts : XXXX XXXX, XXXX XXXX XXXX  XXXX, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and others. 
These accounts report multiple late payments that are inaccurate. I requested that Equifax provide direct verification of the payment histories from the original creditors, including the specific dates and payment records. Equifax has failed to comply with this request. 
Unauthorized Hard Inquiries : Inquiries from : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX  XXXX. 
These hard inquiries were unauthorized, and I requested their removal unless Equifax could provide proof of my consent. Equifax has not removed the inquiries nor provided the necessary documentation. 
Account Inaccuracies : Accounts : XXXX XXXX, XXXX XXXX XXXX  XXXX, XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, and others XXXX 
These accounts reflect incorrect charge-off statuses, unvalidated debts, and incorrect amounts. I requested that Equifax verify these accounts with the original creditors and correct the errors. No verification or corrections have been made. 
Collections and Charge-Off Accounts : Various accounts, including XXXX XXXX XXXX XXXX XXXX XXXX XXXX and others, show incorrect charge-off statuses and balances. I requested that these be updated to reflect Paid in Full or be deleted if verification could not be provided. Equifax has not taken action on these accounts. 
Violations of the Fair Credit Reporting Act ( FCRA ) : Failure to Ensure Maximum Accuracy ( FCRA Section 607 ( b ) ) : Equifax is required to ensure that the information reported is accurate. By retaining inaccurate late payments, unauthorized inquiries, and incorrect account statuses, Equifax has violated its obligation to ensure maximum possible accuracy.

Failure to Conduct a Reasonable Reinvestigation ( FCRA Section 611 ( a ) ) : Despite the 30-day period provided for a reinvestigation, Equifax has failed to correct or remove the disputed inaccuracies. This failure constitutes a violation of FCRA Section 611 ( a ), which mandates a reasonable reinvestigation. Failure to Provide Direct Verification ( FCRA Section 609 ( a ) ) : I requested documentation showing that Equifax verified the disputed items directly with t
he original creditors, as required by FCRA Sections 609 ( a ) and 611. Equifax has not provided any such documentation.

Use of Third-Party Data Aggregators : My dispute letter explicitly demanded that Equifax exclude third-party data aggregators such as XXXX from their reinvestigation process, and instead rely on direct verification with the original creditors. Relying on third-party data sources fails to meet the FCRAs standard for a reasonable reinvestigation. 

Impact : XXXX failure to respond and correct these inaccuracies has caused : Emotional distress : The unresolved inaccuracies have caused significant stress and XXXX, negatively impacting my well-being. 
Financial harm : The inaccuracies have resulted in a lower credit score, causing increased interest rates on loans and credit products, as well as credit denials. 
Requested Resolution : I request that the CFPB require Equifax to : Delete all inaccurate late payments, hard inquiries, and account statuses from my credit report. 
Provide the requested documentation showing how each disputed item was verified with the original creditor. 
Ensure that all responses and future communications are sent via certified mail with return receipt requested, as electronic responses will not be accepted.

Company response to consumer: Closed with non-monetary relief