Consumer complaint received 2024-02-12 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Closing an account — Funds not received from closed account
Company: U.S. BANCORP
State: ME

Complaint narrative:
To whom it may concerned. 

On XX/XX/year>, I opened a certificate of deposit ( C.D. ), with US Bank through XXXX XXXX XXXX XXXX, in the amount of {$50000.00}. That C.D. was in account # XXXX. The Interest rate was 3.82607 % at an A.P.Y. 3.9 %. This was to mature on XX/XX/year>. 

I took a second C.D. out with US Bank on XX/XX/year> in the amount of {$50000.00} to mature on XX/XX/year> with an interest rate of 4.31 % at an A.P.Y. of 4.4 %. That Account is # XXXX. 

The second C.D. is of no concern at this time. The first C.D. with account number # XXXX is of great concern. 

I called US Bank on XX/XX/year>. I would have called on the XXXX but it was a weekend. I spoke to a person named XXXX, to redeem for the full amount plus interest and have a check sent to me. I did not receive a check or hear from US Bank after that phone call. I called XXXX XXXX to look into the issue. I received a called named XXXX at XXXXXXXX XXXX XXXX XXXX XXXX evening ). I told her I was not happy. So I called US Bank on XX/XX/year> and spoke to a person named XXXX at XXXX XXXX  She had a very poor attitude. She told me that I had XXXX CD that matured. Which was not true. She was obviously referring to the second C.D. from account # XXXX. I disagreed with her. She told me that C.D. ending in XXXX and renewed. I told her they were wrong, were incompetent and that I wanted the extra interest for this time. She then went on to state, there would be a penalty fee to redeem the C.D. ending in XXXX. Now you can see why I am so greatly concerned about the integrate of US Bank. 

On XX/XX/year>, I received a call from a person named XXXX XXXX. She agreed that XXXX did not do his job in closing out and redeeming my C.D. ending in XXXX, and that I wanted the interested from that time of maturity date to when I received my money. She agreed with me and gave me a case number. That number is XXXX. I received my check dated for XX/XX/year>. This is XXXX days after the maturity date, with only {$1.00} of interest on a C.D. of {$51000.00}. The way I see it, US Bank should be giving me 3.9 % compounded daily interest on XXXX days. I am pretty sure {$1.00} is NOT the correct amount. 

Furthermore I have several days of severe angst in having to have dealt this issue in an institution that should have integrity, because a C.D. is a legal binding contract between US Bank and I. 
I called XXXX XXXX again on XX/XX/year> at XXXX and left a voice mail and heard nothing back. I called XXXX XXXX again on XX/XX/year>, I got her voice mail, but I did not feel that I should have to leave a second voice mail over this issue. Instead I called back again on XX/XX/year> and spoke to a XXXX. I explained what was going on, she looked up my case number and saw the progress or should I say lack there of, she apologize and reached out to XXXX XXXX. I still have heard nothing back from XXXX. In speaking with XXXX, I explained to her that I fully expect to be paid for the interest accrued. To this date I have heard nothing back from US Bank. This goes beyond not getting the interest, I have time tied up from work in dealing with this problem and feel I should be compensated for my lost time at work as well. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation