Consumer complaint received 2024-09-16 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: CITIBANK, N.A.
State: AE

Complaint narrative:
Home Depot Credit Services continues to claim I am responsible for an overcharge of {$300000.00} despite multiple attempts since XX/XX/XXXX to provide documentation and evidence to the contrary. The full dispute is as follows : On XX/XX/XXXX, a contract for a fence installation was signed with Home Depot for the total amount of {$6000.00}. This was to be in two installments- one for {$3000.00} and the second for {$3000.00}. 
As evidenced by my credit card statements with a closing date of XX/XX/XXXX, both installments were charged to my Home Depot Credit card on XX/XX/XXXX. XXXX charge for {$3000.00} on XX/XX/XXXX and then again for {$3000.00} on XX/XX/XXXX. 
These charges remained on the card statements and were never removed as evidenced in the statements for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. 
A third charge was then later added on XX/XX/XXXX again for the same amount of {$3000.00} as shown on the statement ending on XX/XX/XXXX. This charge was extra and above the two charges on XX/XX/XXXX. 
In XX/XX/XXXX, I notified Home Depot of the extra charge assuming it was fraud. Home Depot temporarily removed the charge but then added it back to the account when they found no evidence of fraud. 
In XX/XX/XXXX, I fully paid for the two charges from XX/XX/XXXX, however the overcharge from XX/XX/XXXX remained on the card. 
After providing ample evidence and documentation of the charges and the contract amount to Home Depot Credit Card Services, in XX/XX/XXXX they removed the XX/XX/XXXX charge and considered the matter resolved. 
I then closed the account on XX/XX/XXXX. However, on XX/XX/XXXX, the charge from XX/XX/XXXX was AGAIN added back to the account, this time with accrued interest. Again, I attempted to call and email Home Depot Credit Card Services, Home Depot Customer Service, and the local Home Depot Store. Instead, I received a letter saying they stand by their decision and that I am fully responsible for the overcharge of {$3000.00}. 

In XX/XX/XXXX, I spoke with the Home Depot Store in XXXX, VA and with Home Depot Customer Service and they are unable to view the second charge on XX/XX/XXXX in the amount of {$3000.00}. For this reason, they charged the credit card again on XX/XX/XXXX for the same amount of {$3000.00} and continue to claim that I owe the amount, despite the fact that I have already paid the full contract amount of {$6000.00}. 

Timeline of Events : XX/XX/XXXX - Signed Contract for Fence Installation for a total of {$6000.00} ( see attached Contract ) XX/XX/XXXX XXXX First Payment {$3000.00} charged to Home Depot/CitiBank Credit Card XXXX This XXXX was PAID IN FULL BY XX/XX/XXXX as EVIDENCED on statement ending on XX/XX/XXXX. 
XX/XX/XXXX - Second Payment {$3000.00} charged to Home Depot/CitiBank Credit Card XXXX This charge was PAID IN FULL BY XX/XX/XXXX as EVIDENCED on statement ending on XX/XX/XXXX. 
XX/XX/XXXX XXXX Third and Extra Payment of {$3000.00} charged to Home Depot/CitiBank Credit Card as evidenced on statement ending on XX/XX/XXXX. 
XX/XX/XXXX - Fraud Claim opened with Home Depot Credit Services XX/XX/XXXX Home Depot Credit Services found no evidence of fraud as the charge came from the Home Depot store/Big Home Depot XX/XX/XXXX - I opened a Billing Dispute with Home Depot Credit Services and XXXX documentation related to the charges and contract XX/XX/XXXX - The Billing Dispute was resolved based on my evidence and the {$3000.00} charge was removed from my Credit Card XX/XX/XXXX - I closed my Home Depot Credit Card and confirmed the account is fully closed XX/XX/XXXX - I received an email notifying me of NEW CHARGES on my Home Depot Credit Card in the Amount of {$3000.00} FROM XX/XX/XXXX This new charge is now accruing interest and affecting my credit score due to Home Depot Credit Services inability to pay Home Depot in XXXX, VA or to work with Home Depot Customer Service to resolve this matter. 
XXXX - XX/XX/XXXX- I called Home Depot Credit Services , Home Depot Customer Service, and Home Depot Store to try to resolve the issue yet again. They are now claiming they are completely correct and refuse to do any work or research to resolve the issue. 
XX/XX/XXXX - I will mail a 6 page letter with a full explanation of the issue, a copy of the contract, receipts from Home Depot, and every billing statement from XX/XX/XXXX to XX/XX/XXXX explaining why I do not owe this {$3000.00}. 

TIMELINE OF PAYMENTS TOWARDS {$6000.00} FULL CONTRACT AMOUNT : Date Paid Statement Ending Date XX/XX/XXXX {$1000.00} XX/XX/XXXX XX/XX/XXXX {$1000.00} XX/XX/XXXX XX/XX/XXXX {$21.00} XX/XX/XXXX XX/XX/XXXX {$1000.00} XX/XX/XXXX XX/XX/XXXX {$3000.00} XX/XX/XXXX TOTAL {$6000.00} FULL CONTRACT AMOUNT

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief