Consumer complaint received 2024-08-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
Subject : Intent to File Lawsuit for Violation of Rights under the Fair Credit Reporting Act Dear Credit Bureau I am writing to formally notify you of my intent to file a lawsuit against this Credit Bureau for violations of my rights under the Fair Credit Reporting Act ( FCRA ). 

On XX/XX/year> I submitted a request through the Consumer Financial Protection Bureau ( CFPB ) website, asking for the method of verification for an account that is inaccurately being reported on my credit report. As per the FCRA, you are required to provide this information within 15 days of receiving such a request. However, more than 30 days have passed, and I have not received any response or the requested information from your company. 

Your failure to comply with the FCRA not only impacts my credit report but also causes unnecessary stress and harm. The law is clear on your obligations, and your lack of response is a direct violation of my rights under federal law. 

The Fair Credit Reporting Act clearly states that if the credit bureau is unable to provide the Method Of Verification within 15 days of the request been made and received then the account must be deleted from the Consumer 's account. A failure on the part of the credit bureau to follow the law is a violation of my rights under the Fair Credit Reporting Act for which I may claim damages. The account in question that the method of verification was requested is that of a account listed on my credit report as Conserve. I list below a copy of the Fair Credit Reporting Act as it pertains to the method of verification request.

FCRA Section 611 ( a ) ( 6 ) ( B ) ( iii ) : This section requires that if a consumer disputes the accuracy of information in their credit report, the credit reporting agency ( CRA ) must reinvestigate the matter. Upon completion of the reinvestigation, the CRA is required to provide the consumer with a written notice of the results, which should include a statement that the reinvestigation is complete and a description of the procedure used to determine the accuracy and completeness of the information. This must be done within 30 days of receiving the dispute.

2. FCRA Section 611 ( a ) ( 7 ) : This section provides that if the consumer requests, the CRA must provide the consumer with a description of the procedure used to determine the accuracy and completeness of the information, including the business name and address of any furnisher of information contacted in connection with such information.

Penalties for Violations : The penalties for violating the FCRA can include actual damages, statutory damages ranging from {$100.00} to {$1000.00} per violation, and punitive damages in cases of willful non-compliance. Consumers may also recover attorney 's fees and court costs. In cases of negligent non-compliance, the consumer can recover any actual damages sustained. 

I urge you to take this matter seriously and resolve it promptly. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation