Consumer complaint received 2026-04-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CarMax, Inc.
State: FL

Complaint narrative:
CAF ( Carmax Auto Finance ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, USA. Subject : Formal Dispute & Demand for Contractual Validation 15 USC 1601 / FCRA Violations Re : Inaccurate, Unverified, and Non-Compliant Reporting To Whom It May Concern, This letter serves as a formal dispute regarding the accuracy, completeness, and legal compliance of the accounts listed below. I am invoking my rights under : Truth in Lending Act ( 15 USC 1601 ) Fair Credit Reporting Act ( FCRA 1681e ( b ), 1681i, 1681s-2 ( b ) ) Under 15 USC 1601, Congress requires meaningful disclosure of credit terms and full transparency to protect consumers from inaccurate or misleading credit practices. At this time, the accounts referenced below lack sufficient documentation to prove that they are valid, enforceable, and accurately reported. ACCOUNTS IN DISPUTE CAF ( AUTO LOAN ) Account # : XXXXXXXX XXXX XXXX XXXX XXXX ( multiple variations ) VIOLATIONS IDENTIFIED These accounts are in violation of federal law due to : 1. 15 USC 1601 ( Truth in Lending Act ) Failure to provide : Clear and accurate disclosure of terms Proof of agreement to the obligation Documentation of the original credit transaction 2. FCRA 1681e ( b ) Failure to ensure maximum possible accuracy in reporting. 3. FCRA 1681i Failure to conduct a reasonable investigation. 4. FCRA 1681s-2 ( b ) Failure to verify disputed information with actual documentation. 5. XXXX XXXX Compliance Violations Inconsistent reporting across multiple tradelines Conflicting payment histories Improper charge-off and delinquency coding Duplicate or inconsistent account entries CASE LAW SUPPORT XXXX XXXX XXXX ( XXXX ) Requires reasonable investigation, not automated verification XXXX XXXX XXXX ( XXXX ) Furnisher must verify using actual account-level documentation XXXX XXXX XXXX ( XXXX XXXX Inaccurate or misleading reporting violates FCRA XXXX XXXX XXXX XXXX XXXX ( XXXX ) Inconsistent data = failure of accuracy DEMAND FOR CONTRACTUAL VALIDATION You are required to provide complete documentary evidence proving this account is valid and belongs to me, including : REQUIRED DOCUMENTATION Original signed application Original contract bearing my signature Signature card / agreement Approval letter or loan origination documents Complete account statements from inception Full payment history ledger Proof of terms disclosed under TILA ( APR, finance charges, etc. ) Proof of lawful ownership ( if assigned or sold ) Date of first delinquency MANDATORY ACTION REQUIRED If you are unable to provide ALL requested documentation : YOU MUST DELETE THESE ACCOUNTS IMMEDIATELY AND PERMANENTLY NOTICE OF LIABILITY Failure to comply will constitute : Willful noncompliance ( FCRA 1681n ) Negligent noncompliance ( FCRA 1681o ) And will result in : CFPB Complaint FTC Complaint State Attorney General Complaint Civil litigation TIMEFRAME You have 30 days from receipt of this letter to : Provide full validation OR Permanently delete the accounts FINAL NOTICE This is a formal legal dispute and request for validation. Failure to produce the requested documentation will be interpreted as inability to verify, requiring immediate deletion of the accounts from all credit reporting agencies. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation