Consumer complaint received 2026-01-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: CITIBANK, N.A.
State: IL

Complaint narrative:
On XX/XX/year> at around XXXX XXXX took {$54.00} out of my Citi bank account unathorized. I called XXXX and they refuse to help. I called into Citi bank customer service and was also met with resistance. I decided to go into the branch on XXXX XXXX XXXX in XXXX XXXX, IL, XXXX at around XXXX or XXXX o'clock. I was met by an older Caucasian woman who refused to even look into my account because the charge was still pending and unfortunately today is Tuesday XX/XX/XXXX and that charge is still pending. I proceeded to ask the woman to have XXXX blocked from my account. She lied and told me she was unable to block a person from my account and was only able to block a certain amount. She used the example of someone taking {$32.00} out of my account and explained to me she could only block the amount of {$32.00}. I knew that was not true and asked for a manager. She pointed to the manager and refused to make eye contact with me or speak any further. I spoke to the manager, a very nice XXXX woman, and she put me in contact with the fraud department who kept me on hold and never came back to the phone. I thought I'd simply count the {$54.00} as a loss to protect my peace and sanity and asked for my account to be completely closed out. Thinking my account was closed I got another bank account at a XXXX owned bank. Today the account is not only still open, but someone came back into my account and took another {$40.00} which caused it to overdraft. I called in to customer service again and had my lawyer and multiple witnesses listen in on the call as the woman refused to allow me to record the conversation for my own safety. The law states all call can be recorded and for my safety as an XXXX American woman living in the state of Illinois all calls that come through this phone are monitored and/or recorded for my own protection and the protection of my family. I asked her to put in a claim for both amounts of {$40.00} and the previous {$54.00}. XXXX did try and refund the {$54.00} but both the incoming and outgoing transactions are both pending still. And now with my account being {$40.00} overdrawn, the money will be taken should it come back in. The woman at customer service sent me no information of proof of the dispute filed and come to find out later no dispute was actually filed. I called into customer service again at XXXX today on XX/XX/year> and tried to file the dispute again. I texted in as well and was met with opposition, nonchalance, and negativity. And no dispute has been filed. My account remains {$40.00} overdrawn and now I am afraid there is nothing I can do about it as customer service is unwilling to do their jobs because of skin XXXX. The XXXX  woman at the Citi bank location on XXXX XXXX XXXX in XXXX XXXX, IL has a history of racially profiling people of XXXX American and XXXX  decent. I know she is responsible for this incident. None of this started happening until I met with her on XX/XX/XXXX, and I stated speaking XXXX with two of the XXXX  workers. Yes! I speak XXXX as an XXXX American woman! I also speak XXXX, XXXX, and XXXX, and play 18 different instruments. I am sick and tired of the hatred I receive from customer service reps at Citi bank. I get enough of that just being myself living in illinois. My money is green just as everyone else 's whether it be a little or a lot and I deserve to be treated like a human being!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief