Consumer complaint received 2024-09-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO

Complaint narrative:
They denied me an this is all wronged an I don't like how they have treated me either I followed every thing I possibly could when my wallet an phone was stolen I left the hospital I was deathly I'll with a hole in my XXXX an I was told by the XXXX at the independence office my account would be taken care of an she failed to lock my account an not only that what is there protocol when it comes to situations like this I left the hospital an had to go in due to no one ever answer XXXX my call when I was in the hospital I had to leave an go there an. She failed to do her job an she also stated she was aware of my money going to XXXX XXXX she was unsure of what they were going to do about it an not only that she stated to me when I had found out my money was gone that he never should had been able to get any money until he had a death certificate of my death. Well that never happened so he made up fake documents an had copied them an then put his name on them I guess I'm guessing at this as well.. I went in an pacifckly asked her to lock my account an if she had done that in the first place this could have been avoided but she didn't then when I had gotten out of the hospital to only find i had no money an this putting my life in danger due to I was not able to get my XXXX meds knor all the other meds I had I had a hole in my XXXX an I was definitely deathly ill an so i want to know what there protocol call is for i did my part an if she had done her job then i would had my money not only that here is the kicker he got my money with out ever having to show any kind of id an paperwork an they want to call me loose with my card I was a XXXX for several years i know what protocol is an she failed me by not locking my account an they want to put this on me an treated me terrible like i didnt exsist an i had my military id up to date even they. Still refusing my money to me when my ss check was deposited an yet I had to beg for my funds this is all wrong an not acceptable in my eyes Bank of America didn't provide me any kind of safety while caring for my money putting my life in danger when I had to go with out my meds for XXXX weeks due to all of this that could had been a voided but she failed to lock my account an it was not locked even when i learned my money was stolen where an what is there protocol here i want to know how he was able to do this an getting away with it after i filed police report an everything an then some Please help me get my money back they have failed me an I always believed I was working with a strong bank but Not only that how they have treated me when this was all new to me definitely didn't see this common after being told go back to hospital an recover i was in there over a Month any ways the documentation he provided i guess guess ing thats what he had done knowing my friend XXXX was my friend who i was having handle my paperwork in case i did die not XXXX he stolen the paperwork an redid it I dont know but this is not my fault they should have never given him any of my money unless there was a death certificate regardless he stloen my belongings from the hospital an he stolen paperwork from my girl XXXX i guess because thats who had my paperwork if something happened to me not XXXX I would never even dream of him having anykind of authority of my belongings he isnt even my friend he is a liar an his documents are fake

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation