Consumer complaint received 2026-02-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: LA

Complaint narrative:
On XX/XX/year>, I purchased a XXXX  XXXX XXXX XXXX ( XXXX : XXXX ) from XXXX XXXX XXXX in XXXX XXXX, LA ( address : XXXX XXXX  XXXX XXXX XXXX XXXX, LA ). Recently moved to ( The financed amount was {$33000.00} through Bank of America at 7.39 % APR over 84 months, with monthly payments of {$500.00} starting XX/XX/year>. 

During the financing process, the dealer explicitly told me that three " warranties '' were required by Bank of America to get the loan approved. These were added to the 'Other Charges ' section of the Itemization of Amount Financed, increasing my loan by approximately {$5400.00} and inflating my payments : - LDS Ultimate - XXXX ( extended warranty/service contract, {$3400.00} to XXXX XXXX ) XXXX Ultimate Vehicle Protection ( {$1000.00} to XXXX  ) - XXXX   ( {$190.00} to XXXX  ) - Appearance Protection ( {$690.00} to XXXX  ) The contract itself lists these as optional ( no mandatory language in the optional insurance sections or elsewhere ), and I later confirmed through Bank of America 's policies and CFPB guidance that add-ons like extended warranties, vehicle protection packages, etching, and appearance protection are not required for auto loan approval. The CFPB states : 'Generally you can not be required to buy an extended warranty, XXXX insurance, or credit insurance. In most situations, they are optional. ' If a dealer claims they are required, the contract must explicitly state it which mine does not. 

This misrepresentation appears to be deceptive and unfair, potentially violating the Truth in Lending Act ( TILA ), CFPB rules on unfair, deceptive, or abusive acts or practices ( UDAAP ), and Louisiana 's Unfair Trade Practices and Consumer Protection Law. 

I made good-faith attempts to resolve this directly with XXXX XXXX XXXX before filing this complaint : - I called their main number ( XXXX ) once and was redirected to another person/department for customer service email information, but that person never answered or returned my call. 

- On or about XXXX I submitted a contact request via their website contact form ( XXXX ) asking for the appropriate customer service or complaint email to send a formal letter I received no response. 

- On or about XXXX I also asked a sales rep. via text for the email or contact info and still have not received a response with the info requested. 

Despite these efforts, I have not received any explanation, refund, or resolution from the dealer. 

I am requesting that the CFPB investigate this matter, forward it to XXXX XXXX XXXX for a response, and seek appropriate relief, including a full or prorated refund/credit of the add-on amounts ( ~ {$5400.00} plus any associated finance charges ) applied directly to my loan principal to reduce my balance and interest.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation