Consumer complaint received 2026-03-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am following up regarding Wells Fargos denial of liability for the unauthorized {$25000.00} wire transfer initiated from my account on XX/XX/XXXX. Under UCC Article XXXX, including XXXX, Wells Fargo XXXX XXXX burden of proving that : ( XXXX ) an agreed security procedure existed ; ( XXXX ) the procedure was commercially reasonable ; and ( XXXX ) the bank accepted the payment order in good faith and in compliance with that procedure. The facts here indicate that Wells Fargo can not satisfy this burden. XXXX a large, out-of-pattern transfer to a new beneficiary without implementing enhanced verification or escalation measures, raises serious doubt as to whether the agreed security procedureif anywas commercially reasonable and followed in good faith in this instance. Wells Fargo stated that a representative spoke with me on the morning of XX/XX/XXXX. However, I did not contact Wells Fargo that morning, nor did I authorize anyone to do so. This suggests Wells Fargo communicated with the fraudster and disclosed and/or confirmed transaction-related information about my account, as the individual who later contacted me possessed specific details about my account and transaction history, none of which were provided by me. On XX/XX/XXXX the same day the transaction was posted I notified Wells Fargo that the wire was fraudulent. A teller at the Wells Fargo branch located at XXXX XXXX XXXX advised me that the transfer would be recalled and that I should check back in a few days. However, your XX/XX/XXXX correspondence states that Wells Fargo did not submit the recall request until XX/XX/XXXX. This eight-day delay after receiving notice raises serious concerns regarding Wells Fargos XXXX and its compliance with reasonable commercial standards of fair dealing, particularly given the time-sensitive nature of wire recalls. Wells Fargo further states that the beneficiary bank requested a Hold Harmless Letter ( HHL ). Yet, Wells Fargo closed its investigation without providing documentation or factual details supporting its denial of liability, including whether it executed the requested XXXX, declined to do so ( and why ), or what substantive investigative steps were undertaken before XXXX and XXXX closed the matter. The facts in this case raise serious concerns regarding what authentication procedures, if any, Wells Fargo used before accepting instructions, discussing account activity, or relying on information supplied by an unauthorized individual. In light of the unusually large and out-of-pattern transaction, any failure to implement enhanced verification measures would be inconsistent with commercially reasonable security practices. Accordingly, please provide the following no later than XXXX ( XXXX ) days from the date of this letter : > The fraud recall/return request ( XXXX ) submitted by Wells Fargo XXXX XXXX the exact date and time each request was submitted. >All communications ( with timestamps ) between Wells Fargo and the beneficiary bank regarding the recall, including any statements concerning the status or availability of the funds ( e.g., held, frozen, partially returned, unavailable ). >The status of the funds at the time the beneficiary bank sent the XXXX request. >A copy of the XXXX template or form that was requested. >Written confirmation as to whether Wells Fargo executed/signed the XXXX : XXXX. ) If signed, please provide : ( i ) a copy of the executed XXXX ; ( ii ) the name ( XXXX ) and title ( XXXX ) of the signer ( XXXX ) ; and ( iii ) the date of execution. b. ) If no XXXX was signed, please state this explicitly and explain why. Written confirmation whether the executed XXXX ( if any ) was transmitted to the receiving bank, including the date and time of transmission, along with a copy of the transmitted document. >Copies of all recorded calls from XX/XX/XXXX regarding my account. I continue to demand reimbursement of the full {$25000.00} unauthorized transfer within XXXX ( XXXX ) days of this correspondence.I remain available to discuss prompt resolution

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation