Consumer complaint received 2025-03-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, MN, XXXX XXXX XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Texas XXXX XXXX XXXX Amount XXXX XXXX XXXX  XXXX  XXXX XXXX XXXX XXXX, XXXX NC XXXX XXXX I XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX Amount XXXX Subject : Dispute of Negligent Non-Compliance - Case Number XXXX Dear Experian, Transunion, and Eqifax I hope this letter finds you well. I am writing in reference to the ongoing civil matter regarding case number XXXX. After a thorough review of the facts and circumstances surrounding this case, I am disputing the claim of negligent non-compliance and would like to formally raise my concerns. 

It has come to my attention that there are several aspects of the case in which there appears to be a failure to comply with the necessary regulations and responsibilities. Specifically, I would like to highlight the following points : 1.Failure to meet regulatory deadlines : On XXXX Equifax, Trans union , and Experian was required to submit documentation showing proof that my indentity was not stolen in accordance with purchases under my social security number. However, this deadline was missed without any prior notice or valid explanation. Despite repeated requests for updates on multiple cases, no action was taken to address or fulfill this requirement, demonstrating clear negligence in complying with the established procedures. 
On XX/XX/XXXX, I discovered that my personal information had been used without my consent, including numerous opened accounts from a furniture store i never went to, multiple phone stores and retails. Despite notifying all XXXX credit companies and providing all required documentation, there has been a lack of follow-up or action on their part. As a result, my identity continues to be misused, and I have not received any updates regarding the investigation or any steps taken to resolve this issue, demonstrating clear negligence in handling such a serious matter. 

I believe that these failures are a direct result of negligence, and I am requesting that this issue be thoroughly investigated. Given the seriousness of these actions and their potential impact, I respectfully ask that the responsible parties be held accountable for their non-compliance. 

Please let me know the next steps to move forward with addressing this dispute. I look forward to resolving this matter promptly. Should you need further documentation or clarification, I am available to provide whatever is required. 

Thank you for your attention to this matter. I trust that we can resolve this issue in a fair and timely manner. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief