Consumer complaint received 2026-05-13 00:00:00
Product: Mortgage — Manufactured home loan
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Valon Technologies, Inc.
State: CA

Complaint narrative:
On XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX wrote : Hello, I have recently been going over our escrow analysis. There seems to be a discrepancy in numbers. We have called multiple times to discuss this with no answers to our question about the numbers, we just seem to get the runaround. Suppose to send some documentation that never came. SO we are reaching out XXXX More Time. I have attached a pdf for you to view that XXXX produced to us. XXXX XXXX I have marked property XXXX total is {$2800.00} property tax is {$2500.00} total should be {$5400.00} to be paid YOUR total is {$7800.00} to be paid??? Difference {$2400.00} Where is this extra money going????? " XXXX XXXX ( XXXX ) '' XXXX XX/XX/XXXX An updated Escrow Statement was sent XX/XX/XXXX by mail to XXXX XXXX XXXX XXXX XXXX, CA XXXX with the corrected insurance information. I've attached a copy to this email for your records. XXXX XXXX XXXX XXXX LOOK AT PAGE XXXX paid out which means money already paid last year NOT a projection. Do I need to take further action?? XXXX XXXX We've reviewed the updated XXXX XXXX that was sent XX/XX/XXXX and the Actual Payments insurance information appears to be correct. The Projected insurance amounts are adjusted to Actual once we received the updated insurance billing and payment is disbursed from escrow. An updated XXXX XXXX was sent XX/XX/XXXX by mail to XXXX XXXX XXXX XXXX XXXX, CA XXXX with the corrected insurance information. I've attached a copy to this email for your records. XXXX XXXX XX/XX/XXXX LOOK AT THE ATTACHMENT I SENT. YOU OVER PAID IN THE TAXES AND INSURANCE. WE HAVE MONEY COMING BACK TO XXXX. WAY OVER PAID XXXX XX/XX/XXXX Our Escrow Management Team has completed their review and an updated escrow analysis has been completed. Your new monthly payment amount is {$1600.00} starting XX/XX/XXXX. A copy of your new XXXX XXXX will be generated and sent in separate emails to XXXX and XXXX, XXXX XX/XX/XXXX Do I need to seek an attorney? You have not answered where the money went all these months. You need to return what was over payed from our account from where ever it went. XXXX XX/XX/XXXX We received your follow-up email. The escrow statement dated XX/XX/XXXX provides a detailed breakdown of the escrow balance and escrow disbursals. Upon review of the escrow statement, the information appears to be correct. Per the Consumer Financial Protection Bureau ( CFPB ) regulation, specifically XXXX XXXX, we're required to collect XXXX months of escrow payments ( XXXX the base amount of payments for taxes and insurance ) as part of your regular mortgage payments. If the taxes and insurance increase, then the monthly payments will increase. The most recent escrow analysis resulted in a shortage of {$520.00}. XXXX Please keep in mind, the figures you are referencing are from the XX/XX/XXXX XXXX XXXX, which has since been corrected. The Actual total on the XX/XX/XXXX statement shows {$7800.00}, while the Actual total on the corrected XX/XX/XXXX statement shows {$5400.00}, which is a difference of {$2400.00}. Please see the screenshots below. XXXX XXXX to the CFPB I still didn't get an answer as to where this large pay out went, ( document said paid not projected ) they never said they made a mistake just redid the numbers and suddenly after these correspondence they drop my payment by {$54.00}? Not complaining but nothings has change on my account not up for renewal yet that comes later on this year. Paying too Much? This issue was last years payment statement just now being fixed cause I caught it too late. The last email I could't attach document because they sliced and diced my pdf. file into their email. Manipulation!

Company response to consumer: Closed with explanation