Consumer complaint received 2025-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: IN

Complaint narrative:
I have a Cash app account. They have been repeatedly deducting funds from my account in the amount of XXXX they took out XXXX today, XX/XX/XXXX as well earlier in XXXX, sometimes between XX/XX/XXXX to XX/XX/XXXX, and again between the dates of XX/XX/XXXX to XXXX. The reason I don't know the XXXX exact dates in XXXX is because when I check online it just shows " add money failed XX/XX/year>. To explain, cash app has a " borrow '' feature, where the essentially loan you money and give you dates to repay the money. Well, on XX/XX/XXXX, made XXXX payments, each XXXX these payments were deducted from my wife 's XXXX XXXX  account. The first transaction took place at XXXX AM, then XXXX PM, XXXX, and again at XXXX PM. I have gone onto the Cash App app and confirmed that these transactions occurred successfully at these times, and can cross reference these transactions with the bank statement from XXXX XXXX, showing funds were removed and transferred to Cash app. When I contacted Cash App about them removing funds without my consent, they said they had to have a different department handled this matter and they could only communicate through emails, so to wait for them to respond.i also sent screenshots from the XXXX XXXX  statement showing that XXXX was deducted from the Chase account 4 times on XXXX XXXX a few days I got an email saying they took money due to unsuccessful attempts to add money on XX/XX/XXXX. I replied and said this isn't true. They mailed me back saying it was a loan repayment. I once again told them that was false. Then they emailed me and said this was due to a dispute with XXXX XXXX  which was not in my favor so they took this money out. Again, I wrote them and said this is untrue. The dispute they spoke of is referring to a claim my wife made because she didn't recognize the transactions, as the sum of XXXX being transferred 4 times in XXXX day is somewhat of an unusual amount. However, once my wife realized that these amounts are in fact repayments of the Cash App loan, she cancelled the dispute claim with XXXX XXXX. As a result, XXXX XXXX  removed the provisional credits that they issued her from her XXXX XXXX  account. Keep in mind, there were only XXXX loan repayments of XXXX I paid on XX/XX/XXXX. XXXX has removed XXXX XXXX times, and Cash App has taken XXXX out XXXX times! First of all, Cash App has nothing to do with a dispute through XXXX XXXX, as they are not returning any funds to XXXX. If they were, they would not have taken out MORE than the dispute was for! When checking the Cash App app, I see that on XX/XX/XXXX there were XXXX unsuccessful attempts to add money, occuring at XXXX AM, XXXX, and again at XXXX XXXX. However, if you notice the times of the actual successful attempts, they took place after this, so even though I could add the money at those times, I was able to add money afterwards. The app even shows that my loan was repaid successfully on XX/XX/XXXX, which would have been impossible if I didn't add the money from XXXX XXXX. In conclusion, I have been overcharged approximately {$230.00} by Cash App. I have proof that I transferred money from XXXX to Cash app and applied that money to the loan they gave me. I even was able to take out a new loan afterwards, which ALSO would have been impossible if the loan wasn't paid off! They are very confused and they owe me my money

Company response to consumer: Closed with explanation