Consumer complaint received 2026-01-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
XXXX XXXX XXXX and XXXX XXXX On XX/XX/XXXX, an in- home sales representative for a water filtration system was conducted by XXXX at my XXXX. During the sales presentation, the sales rep. discussed monthly payment amounts and length time to pay. My daughter also asked how much to pay in full. He responded about $ XXXX. The rep. did not clearly disclose that the transaction involved XXXX party financing, did not clearly identify GoodLeap as the lender and did not explain that the transaction was a loan or provide clear financing disclosures at the time of sale. 
-Installation of the system was installed within a few days -After installation, concerns arose regarding the sales practices and the financing terms -On XX/XX/XXXX I provided written notice disputing the transaction and requested review through the financing company -Despite the dispute, XXXX sales rep. began sending repeated text messages demanding payment and engaging in coercive conduct. 
The sales rep made threats of legal action and lien filings, refused to communicate in writing, insisted on phone calls and contacted my daughter who is not a party on the contract. 
XXXX XX/XX/XXXX The sales rep. threatened to come to residence uninvited -Due to escalating harassment, intimidation and misrepresentation of authority, formal complaints were submitted to GoodLeap LLC and XXXX the Consumer Financial Protection Bureau I am filing a formal complaint against GoodLeap, LLC. regarding a financed in- home transaction in Florida XXXX XXXX XXXX. 
During the in- home sales presentation the contractors sales rep. discussed only monthly payments and how long payments would last. My daughter also asked how much to pay in full. He said, about $ XXXX. The rep. did not clearly disclose that the transaction involved XXXX party financing, did not clearly identify GoodLeap GoodLeap as the lender and did not explain that the transaction was a loan. Clear and meaningful financing disclosures were not provided at the time of sale. Installation of the system was completed within a few days ; however after installation we raised concerns regarding the sales practices and financing terms and submitted a written dispute requesting review through GoodLeap. Despite this dispute, XXXX sales rep. engaged in repeated harassment and intimidation, including demands for payment, threats of legal action and lien filings, refusal to communicate in writing, contacting my daughter who is not affiliated with the contract and threats to come to home uninvited. This transaction occurred in Florida and involved an in- home sales presentation. The conduct described raises concerns under the Florida Deceptive and Unfair Trade Practices Act, Floridas Home Solicitation Sales Act and Florida Construction Lien Law, including misrepresentation of financing, coercive conduct and improper lien threats. I am requesting that GoodLeap place an immediate hold on any financing, formally investigate the contractors conduct and confirm in writing that no billing, collection activity, or credit reporting will occur while this dispute is under investigation.

Company response to consumer: Closed with explanation