Consumer complaint received 2025-02-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I am sending to formally dispute inaccuracies in my credit report and to demand compensation for your companys repeated violations of the Fair Credit Reporting Act ( FCRA ). My concerns are further validated by the recent Consumer Financial Protection Bureau ( CFPB ) lawsuit alleging Experians failure to properly investigate consumer disputes, as well as improper reinsertion of inaccurate information on consumer reports. 

Violations Cited by the CFPB The CFPB alleges that Experian engages in the following harmful practices : Conducting sham investigations : Experian fails to properly address consumer disputes by relying on faulty intake procedures and uncritically accepting responses from furnishers, even when they are improbable or unreliable. 
Improper reinsertion of inaccurate information : Experian reintroduces previously deleted inaccurate information without explanation, often under the name of a new furnisher, due to a lack of basic matching tools. 
Failure to notify consumers adequately : Experian provides notices to consumers that are confusing, ambiguous, or incorrect, failing to inform them of the actual results of investigations. 
These actions, as outlined by the CFPB, threaten consumers access to credit, employment, and housingkey areas that significantly impact financial stability and quality of life. 

My Dispute I have identified the following inaccuracies in my credit report that require immediate correction : ACCOUNTS XXXX XXXX XXXX - According to my records, I have never been late on this account. It appears that there are reports of XXXX or XXXX days late without a preceding XXXX or XXXX  days mark, which is a significant error. Please thoroughly investigate all records and verify the accuracy of all details, including address, name spelling, etc. In accordance with the Fair Credit Reporting Act ( 15 U.S.C. 1681 ), please remove all negative marks associated with this error. 

XXXX - XXXX- According to my records, I have never been late on this account. It appears that there are reports of XXXX or XXXX  days late without a preceding XXXX or XXXX  days mark, which is a significant error. Please thoroughly investigate all records and verify the accuracy of all details, including address, name spelling, etc. In accordance with the Fair Credit Reporting Act ( 15 U.S.C. 1681 ), please remove all negative marks associated with this error. 

PERSONAL INFORMATION Despite my previous efforts to address these errors, they persist, and I suspect your improper practices have played a role in their continued presence. 

Legal Obligations Under the FCRA Under the FCRA, Experian is required to : Ensure the accuracy of consumer reports.

Conduct thorough and meaningful investigations of disputes.

Prevent the reinsertion of inaccurate information unless specific procedures are followed. 
Your companys failure to meet these obligations constitutes a clear violation of federal law and has caused me significant harm, including damage to my creditworthiness and financial reputation. 

Demand for Compensation In light of the CFPBs findings and the harm caused to me, I demand the following : Immediate correction of all inaccuracies on my credit report. 
Compensation of {$1000.00} for each violation of the FCRA as outlined by the CFPB and applicable to my case. 
Expectations and Next Steps

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation