Consumer complaint received 2025-08-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
To Whom It May Concern, I am submitting this formal complaint to the Consumer Financial Protection Bureau under the rights granted to me by the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). My credit report currently contains multiple inaccuracies, unverifiable debts, and unauthorized inquiries that are severely affecting my financial life and peace of mind. Despite repeated disputes, these errors remain unresolved, and I am now escalating this matter for your urgent attention. 
XXXX XXXX XXXX XXXX, TX XXXX Issue : Wrong Address Law : According to the Fair Credit Reporting Act ( FCRA ), inaccurate personal information such as incorrect addresses must be corrected or deleted from credit reports to ensure fair and accurate credit reporting. 
Story : The presence of a wrong address on the credit report can lead to misidentification and improper credit decisions. This error might result in the denial of credit applications or failure to receive important notifications, significantly impacting creditworthiness and financial health. Immediate correction is necessary to prevent further damage. 

XXXX XXXX XXXX XXXX  Issue : High Balance {$1200.00}, Late Payment Law : Under the FCRA and the Equal Credit Opportunity Act ( ECOA ), creditors must report accurate account information, including payment status. Late payments must be verifiably accurate, or they must be corrected or removed if disputed. 
Story : This XXXX XXXX account shows a late payment which could materially lower the credit score. Late payments signal to lenders potential risk, which can increase interest rates or lead to credit denial. Ensuring accurate reporting or disputing incorrect late payments is critical. 

XXXX XXXXXXXX XXXX XXXX  Issue : Charge Off, High Balance {$12000.00} Law : Charge-offs generally occur when accounts are delinquent for 180 days or more, as per FCRA guidelines. However, lenders must verify the debt and provide documentation if challenged. Invalid charge-offs can be disputed and removed. 
Story : A charge-off severely damages credit reports and reflects significant financial distress. It stays on reports for up to XXXX years, affecting loan eligibility. Its essential to review the accuracy and legitimacy of this charge-off to protect credit health. 

XXXX XXXX XXXXXXXX XXXX Issue : Charge Off, High Balance {$17000.00} Law : Creditors are required to report accurately and must provide proof if collection actions or charge-offs are reported under FCRA and the Fair Debt Collection Practices Act ( FDCPA ).

Story : Similar to the previous charge-off, this sizeable amount reflects long-term non-payment, potentially due to financial hardship. Disputing errors or negotiating settlements can mitigate damage. Accurate recording of payment history is critical here. 

XXXX XXXXXXXX XXXX XXXX Issue : Late Payment, High Balance {$830.00} Law : Late payments must be reported fairly under FCRA and are limited to a seven-year reporting period unless updated by subsequent activity. 
Story : Repeated late payments suggest ongoing cash flow issues. Late payment marks affect credit utilization and scoring algorithms, making future credit costlier. Resolution or dispute of inaccuracies can improve report standing. 

XXXX XXXX XXXX XXXX Issue : Late Payment, High Balance {$92.00} Law : Accurate payment reporting is mandated under FCRA, and minor balances with late payments require review to ensure correctness. 
Story : Even small balances with late payments can add up negatively, hinting at mismanagement or oversight by the creditor or consumer. Correcting this small balances status can help restore credit profile integrity. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Issue : Late Payment, High Balance {$0.00} Law : Reporting entities like government offices must comply with FCRA requirements to report only accurate and substantiated delinquencies. 
Story : This account with no balance currently, but showing late payment, raises questions around reporting accuracy. Such discrepancies can unfairly affect creditworthiness and should be rectified immediately. 

XXXX XXXX XXXX XXXX XXXX  Issue : Late Payment, High Balance {$3000.00} Law : Under FCRA, timely payments are key to credit health, and late payment reports must be verifiable or removed upon dispute resolution. 
Story : Late payments on newer accounts like this can disproportionately affect credit scores because they reflect recent credit behavior. Addressing these marks quickly is essential to maintain consumer trust and report accuracy. 

XXXX XXXXXXXX XXXX XXXX Issue : Late Payment, High Balance {$24000.00} Law : High-balance accounts with late payments must be reported truthfully under FCRA, but consumers have dispute rights if details are inaccurate. 
Story : The sheer size of this balance coupled with late payments indicates severe financial distress. This can harm loan approvals and increase borrowing costs significantly. Prompt action to dispute or negotiate is crucial. 

XXXX XXXX XXXX XXXXXXXX XXXX XXXX Issue : Collection, High Balance {$4700.00} Law : Collections must be reported per FCRA rules ; the FDCPA ensures fair collection practices with documentation required for validity. 
Story : Account in collections signals unpaid debt and typically devastates credit reports for XXXX years. Correct verification or settlement is imperative to reduce lasting damage. 

XXXX XXXX Issue : Inquiry ( XX/XX/XXXX ) Law : Credit inquiries for lending purposes are governed by FCRA and must be authorized by the consumer. Unauthorized inquiries can be challenged and removed. 
Story : Frequent hard inquiries like this one may indicate aggressive credit seeking, which can alarm lenders and lower scores temporarily. Unauthorized or erroneous inquiries add unnecessary risk. 

XXXX XXXX Issue : Inquiry ( XX/XX/XXXX ) Law : Reporting of inquiries must be accurate and authorized under FCRA guidelines. 
Story : This repeated inquiry suggests intense review by creditors or agents and may be tied to account monitoring or collections. Proper identification prevents unnecessary damage. 

XXXX XXXX Issue : Inquiry ( XX/XX/XXXX ) Law : Future-dated or irregular inquiries require validation as they may be reporting errors under FCRA.

Story : An inquiry dated in the future is suspicious and may be an error or fraud indicator. Immediate investigation and dispute are warranted. 

XXXX XXXX : XXXX ( XX/XX/XXXX ) Law : Proper documentation or consumer consent is required for every credit inquiry. 
Story : Similar to other inquiries, this reduces credit score and should be routinely checked for legitimacy. 

XXXX XXXX : XXXX ( XX/XX/XXXX ) Law : Government-backed lending inquiries must also comply with FCRA and consumer rights. 
Story : XXXX inquiries may relate to loan applications or reviews ; transparency is vital to prevent negative credit consequences. 

Final Note : These errors have caused me repeated emotional distress, financial loss, and embarrassment. Despite contacting the furnishers and credit bureaus, no resolution has occurred. I respectfully request CFPB 's intervention to : 1. Fully investigate all inaccurate accounts, addresses, and inquiries.

2. Compel the furnishers to provide documented proof or delete the items.

3. Ensure all entities comply with the FCRA and FDCPA.

4. Provide a written resolution within the legal timeframe.

Thank you for your time and support in helping protect my consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation