Consumer complaint received 2024-02-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: FL

Complaint narrative:
I have been using the Cash program Cash App for years up until now Ive had no problems. I am set up for notifications to cash app. If stuff happens with my account, I received a notification which I thought was legit because Ive never received one them account. was compromised I contacted a number And accidentally let them into my cash app. They bought bitcoin and sold it with it had me do it. I didnt know what I was doing. They told me I was securing my funds money transferred from my bank money transfer from my borrow account through cash app money borrowed from my sister to try to help me, and when I realize that I was being scammed but it wasnt actually Cash App I notify Cash App immediately within minutes and they said this is not me. I have all the screenshots of what it happened. My call log my voice log my text log Cash App knows that Ive never bought bitcoin on my account. Ive never used a debit card other than my XXXX XXXX bank card to report fraud so I could at least get back the money that my sister sent me chat messages that I sent my sister asking for money because I was told by the scam that if I didnt secure the {$4000.00} that my banking account was going to bounce still to this day in the cash app app it shows from XXXX which I now know is fake a deposit for {$4000.00} the people on the phone told me that they were gon na put my money on his card so that way they could hurry up and secure it. They had me upload a picture of my ID they said it was secure in my account. They told me to download this program called any desk Which I did so they could help me fix my account which I did not know what I was doing. I do not know about computers and stuff. I was going by the fact that I received a message that my account was compromised and I typically receive messages from cash app. I provided all this to them and asked for some kind of help. They denied my claim they told me to reopen it and then they denied it. I called XXXX times I asked for a XXXX please somebody call me so I can explain that youre denying it. The worst thing is is that I have a borrow account that I can use for cash app. The person had me take the remainder of the borrow account and cash it out which I did but they told me they were putting it on his card so that way I could secure my account and nobody would be able to take it so now not only did I not get back the {$2400.00} that was sent to me That was in the cash app that the people had me borrow from somebody. I also owe cash app which is charging interest every day I get text messages still every day that my payment is due and I said please somebody contact me so I can explain I did not do this they said because I did it from my phone that its my fault that I authorize the purchases I did not know what I was doing. I have reported it to numerous agencies please officers anybody who help so them through investigating I realize the cash app has an auto deny policy. It must be a hush-hush policy because I contacted customer support they said sorry maam somebody will get back to you and then will contact you with the manager of the email. I got an email from the managers six times now stating that they close my account so I went back to Support and said, what do I do About my borrow account I didnt borrow the {$230.00} that was left the remainder balance and he said because I cashed it out the cards. I said you guys can look right now in my account and I said them Screenshots they can see it that theres a {$4000.00} Credit waiting that Im never going to get now that I realize that Im scammed. I think its very unfair of them in the history that no matter what they dont give your money back they say its your fault. Ignore you. I asked for escalations team multiple times to actually speak to somebody all the cash app support does is tell you dont have somebody contact you through email and they deny everything automatically and this is not fair if people knew that no matter what happens that your money will be gone {$2400.00} that my sister sent me is gone. Cash App wont give that back to me if it came out of my banking account my bank wouldnt give it back to me it didnt it was sitting on my cash app because I borrowed it from my sister because the person on the phone said I had to secure my account right now or was going about my bank and everything, really nice to have one person to care or Cash App actually to make goodbye things when its real legit fraud I would not be going through all. This had a not been fried in scammed and I would like to catch these people.

Company response to consumer: Closed with explanation