Consumer complaint received 2025-01-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Formal Submission of Additional Complaint Against Bank of America To Whom It May Concern, This letter serves as an official submission of a follow-up complaint against Bank of America for its continued refusal to investigate and resolve a fraud claim involving unauthorized withdrawals from my account due to identity theft. Despite my repeated efforts to bring this matter to your attention and provide substantial evidence, the claim remains closed, and Bank of America has failed to comply with its legal obligations under federal consumer protection laws.

Evidence Submitted 1. **Police Report** : A detailed report was filed, confirming the theft of funds and unauthorized transactions.

2. **CFPB Complaint** : XXXX XXXX response to the Consumer Financial Protection Bureau confirms I have no accounts or business relationships with their institution. This directly indicates that Bank of America is holding the stolen funds and has failed to investigate this fraud properly. 
3. XXXX XXXX XXXX Complaint** : A formal complaint was submitted to the BBB regarding your institutions failure to address this matter.

4. **Federal Trade Commission ( FTC ) Complaint** : I have also filed a complaint with the FTC to report Bank of Americas noncompliance with consumer protection standards.

Additionally, I have recordings of all phone calls made to your customer service department regarding this matter. These recordings demonstrate your refusal to reopen the claim, failure to provide adequate responses, and unwillingness to escalate the situation as requested.

Violations of Consumer Protection Laws Bank of Americas actions constitute violations of the following federal laws : 1. **Electronic Fund Transfer Act ( EFTA ) ** : Requires financial institutions to investigate and resolve unauthorized transactions promptly.

2. **Fair Credit Billing Act ( FCBA ) ** : Mandates timely and thorough investigations of fraud claims and prohibits financial institutions from ignoring valid disputes.

3. **FTC Consumer Protection Guidelines** : Establish requirements for handling identity theft claims and ensuring consumers are reimbursed for fraudulent activity.

4. **Gramm-Leach-Bliley Act** : Obligates institutions to safeguard customer accounts against fraud and unauthorized access.

Bank of Americas Noncompliance - **Refusal to Investigate** : Bank of America has repeatedly denied reopening the claim, ignoring clear evidence of identity theft and unauthorized transactions.

- **Failure to Respond** : Your institution has failed to return calls, respond to emails, or provide updates regarding the claim despite multiple attempts to escalate the issue.

- **Complicity in Fraud** : By refusing to act on this matter, Bank of America appears to be complicit with the other institution involved in the theft, or at the very least, negligent in fulfilling its duties to protect customer accounts.

This is my final attempt to resolve this matter amicably. Please treat this complaint with the urgency it demands to avoid escalation to legal action.

I look forward to your immediate response. You may contact me directly at XXXX or XXXX Sincerely, XXXX XXXX XXXX **Enclosures : ** - Police Report - XXXX XXXX Response to CFPB Complaint- XXXX Complaint - FTC Complaint Details

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation