Consumer complaint received 2025-01-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Was approved for a loan, but didn't receive money — 
Company: OneMain Finance Corporation
State: TN

Complaint narrative:
XXXX approved for {$11000.00} XX/XX/XXXX, XXXX pulled and approved XX/XX/XXXX, XXXX sent to corporate directly from XXXX XXXX XXXX. Told by XXXX branch that they would try to retrieve the title for me since that was my final step but they were unsuccessful. Received phone call from XXXX stating they couldnt move forward without my title and I informed her that it wouldnt be a problem to get another one printed. Called XXXX on XX/XX/XXXX to schedule a closing appointment since I was headed to the clerks office to pick up my title. She said call her once I had it in hand which let me know she didnt believe me. Called back same day and was told XXXX would call back Tuesday to schedule my appointment which was XXXX XXXX. I missed XXXX calls Thursday due to me traveling to XXXX to take my mom home after XXXX but I did call and left her a message to call me and schedule an appointment. I checked the portal Friday morning and it said denied. I left a voicemail that weekend but no one retuned my call. I called corporate to complain and spoke with XXXX. XXXX reopened the application and had me upload my title, insurance, bank statement etc. He stated I could deal with him from now on. XXXX then asked for an additional Bank XXXX ( XXXX ) since we have now moved into a new month and a new year which was Thursday XX/XX/XXXX. Friday I was sent an email with a label to overnight my title to XXXX XXXX. The email was titled : XXXX XXXX. Saturday I called and the representative named XXXX tried to assist me in entering my banking information for funding but was unsuccessful and stated I needed to call Monday and speak to XXXX. Monday XXXX wasnt available so another lady said she would just enter my funding preferences during our XXXX ( + ) funding call. In the middle of my funding call I was stopped and told I needed further verification and someone would call me in a couple hours but I never received a call so I called and was told to send a bank statement from XXXX. Now Ive become furious because now I feel like Im being discriminated against so I send the statement but I called all day and spoke to several people who couldnt give me answers. 1 representative tried to say I asked for my title back and asked to close my application so she and I had a confrontation and then another rep named XXXX in XXXX made a derogatory comment about where I was from so I cursed him out. Tuesday, I woke up and I was denied so I filed a complaint with their XXXX. The number they give you, XXXX, just goes to a voicemail that states they will call you in one business day but they didnt so I submitted my complaint online Tuesday and they responded with a follow up email that someone would call me but that wasnt until Thursday when I spoke to XXXX who wasnt helpful at all and tried to refuse to give me her address when I said I was filing a police report for them stealing my title.

Company response to consumer: Closed with explanation