Consumer complaint received 2024-06-13 00:00:00
Product: Debt collection — Federal student loan debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Nelnet, Inc.
State: MI

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX XX/XX/year> Nelnet Subject : Dispute Regarding Student Loan Account Dear Sir/Madam, I am writing to express my deep concern and frustration regarding the student loan account serviced by Nelnet. I have serious doubts regarding the validity of Nelnet 's ownership of these loans and the proper application of my payments. I am requesting that you provide me with the necessary documentation to validate your ownership of these loans as well as the promissory notes for the loans in question. 

First and foremost, it has come to my attention that Nelnet is not the original creditor for these loans. As such, I am entitled to receive proof of your purchase of these loans, including any assignments or transfer documents. Without proper verification, I can not be certain that Nelnet has the legal authority to collect payments from me. 

Furthermore, I have not received any agreement or communication between the parties involved, which raises significant concerns about the transparency and fairness of the loan servicing process. It is crucial for both parties to have a clear understanding of the terms and conditions of the loan agreement. Without a valid agreement, it is difficult for me to ensure that my payments are being applied correctly and in accordance with my intentions. 

I would like to remind you that my rights as a consumer are protected under various consumer protection laws, including the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These laws require lenders and loan servicers to provide accurate and verifiable information, as well as to address consumer disputes promptly and in good faith. 

In light of the above concerns, I kindly request that Nelnet promptly provide me with the following : 1. Proof of ownership of the loans, including any assignments or transfer documents.

2. Copies of the promissory notes for the loans in question.

3. Any agreements or communications between the parties involved, including a copy of the loan agreement if one exists. 

I believe that by providing the requested documentation, we can resolve any misunderstandings and ensure that my payments are applied properly. I am more than willing to fulfill my financial obligations if it can be established that the loans are legitimate and that Nelnet has the legal authority to collect payments. 

Failure to provide the requested information within [ 30 days ] from the date of this letter will be considered a violation of my rights under the FCRA, FDCPA, and other applicable consumer protection laws. In such an event, I will have no choice but to escalate this matter to the appropriate regulatory authorities and seek legal remedies. 

I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to receiving the requested documentation within the specified time frame. Should you have any questions or require further information, please do not hesitate to contact me at the provided email address or phone number. 

Thank you for your immediate attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation