Consumer complaint received 2024-01-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/2023 using XXXX XXXX I booked tickets to XXXX, XXXX on XXXX XXXX XXXX. Barely a few days later a war emerged and I received warning from our embassy regarding travel to XXXX. I called to cancel because of the war and was told by XXXX my money could not be refunded. I then disputed the following charges {$1600.00}, {$1600.00} and {$1600.00}. There were two booking numbers for the above XXXX and XXXX on XXXX XXXX departing XX/XX/2023. 

A few day later, XXXX called me and said although the money could not be refunded, I could change destinations and use the bookings for a different trip. I changed the destination to XXXX, XXXX departing XX/XX/2023. XXXX rearranged the flight on XXXX, a subsidiary of XXXX XXXX. However in XXXX because the of the dispute, XXXX told me XXXX XXXX would not issue the tickets so I needed to pay again until the dispute was resolved, when they would refund the money. XXXX then charged me the very same amount in two separate charges on XX/XX/XXXX and XXXX. The charges were {$3300.00} and {$1600.00} again totaling {$4900.00}. 

The end of XXXX I asked for the refund and XXXX said they would return my call within 48 hours. That did not happen, I again called with same response. Then I received a call from XXXX and they said they could only do an " electronic deposit '' and would I accept the {$4900.00} as an electronic deposit. I agreed. They asked me to open XXXX XXXX. I told them I have a XXXX and do not have XXXX XXXX. They then said they would need for a different person to help and would call back tomorrow. the next day, they again called and we discussed XXXX XXXX for I had trouble downloading it. They said they would call again the next day for they could only process a few per day. Another day passed, I did download XXXXXXXX XXXX and they started the process but as they continued I realized they were taking over my computer and I stopped them ... quickly removing XXXX XXXX as well as the apps they had been installing on my computer. I heard nothing more from them. I called again and was told they would call me within 48 but did not. 

The departure date of XX/XX/XXXX approached and I took the trip with the original two booking numbers of XXXX and XXXX. XXXX had to cancel the departure flight and rebooked us on XXXX but pointed out this was another change meaning My first flight on XXXX rearranged to XXXX was a change and this cancellation meant another change but XXXX was very helpful and rearranged everything as we were traveling to XXXX XXXX airport for departure. 

When I returned I reported the problem to Chase Freedom Card but received no help for they were confused that I had two different charges by XXXX, the first being to XXXX XXXX and the second to XXXX. Even though the totals were the same, Chase could not understand that there never were other booking numbers only the first for there was only one trip. 

XXXX again promised to call within 48 hours but never did.

Company response to consumer: Closed with non-monetary relief