Consumer complaint received 2026-01-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: SC

Complaint narrative:
On XX/XX/year>, XXXX XXXX ( XXXX XXXX ) drafted my XXXX Chase credit card, in the amount of {$1300.00}, without my informed consent, as required by Stripe & FTC. We had been in dispute, due to several missed deadlines and me always having to reach out to her ( first ) for an update. After the last time I reached out to her, due to a missed deadline, it took her 10 to 14 days to even respond. Would we still have a job, if we no showed for 10 to 14 days, to our jobs? I think not. On XXXX separate occasions, I told her that my " edited '' manuscript had my last name misspelled. She would spell it right on the cover and wrong in the Heading of my book pages. She knew how to spell it on my invoice though ( weird, huh ). Yes, I know! 

I told her I was seeking legal advice, which I did, but my lawyer doesn't handle these types of cases. When I told her that I was not paying the final invoice and that I had published my own book, after she dropped off the map for 14 days, she took it upon herself to run my card for this amount. She was mad, because I self-published, after she had told me that I " didn't know how ''. I'm not stupid, by far. She can not provide me with any proof that I consented to my card information being kept, in whatever system she uses, nor can she provide me with proof that I consented for her to charge my card, without my permission, as there is none ... in neither case. She used a manipulative approach, by telling me, " You wrote about hurt, but you sound angry and not healed ''. She also told me, " You need mental health help '', all because I kept answering the emails she was sending to me. She wanted to say what she had to say, but she did not want me to get back at her. That is control. She wanted to say that she sent an email, and I said nothing ; therefore, I must be in agreement with her email. I have XXXX Masters, and I made an " A '' in Business Law. So, wrong XXXX! I'm not XXXX... just busy, but not too busy to follow up on my financial matters. 

She told me once that I was harassing her, until I reminded her that she had started the email that night before. She tried to make me give her my login information, for my XXXX Self-Publishing site & I called XXXX and was told that this was " illegal ''. If she has done this with " XXXX + authors '', as she likes to say, she should already know this, right? Right. This is my very first book and what a mess it turned out to be! XXXX told me to consider this a " scam '' and to " ask for a refund ''. I was nice enough to let her keep the first {$1300.00} that I consented to, and this is how she got my card information in the first place. I paid the XXXX invoice on-line, through a link she sent me, and a receipt was generated. I drew the line, when I got my statement and realized what she had done... charged my card without my consent. 

She thinks she is slick... I guess smart, because she has been doing this for a while, but she is not smarter than my XXXX! After going back and forth, she sent me an email telling me that the balance had been considered paid. I thought she meant she had dropped it. But no... she meant, she had gone ahead and charged my card, even though I told her I was not paying this due to all of the above. 

Looking back, I should have known better and done what XXXX told me to do " report it as a scam ''. She is known to self-publish her authors ' books, under her publishing platform, and she controls their link, but not mine. I was not going for this, and she did not like it one bit. I feel her goal at doing this is to make her company have more income ... more borrowing control at banks and grants and such. ( Just my opinion ). That is the only thing I can contribute this to. I really am not sure. I have never experienced anything like this before. I learned that this is called a " XXXX XXXX ''. This is all new to me, as I mentioned. 

I have attached emails and text messages. Some of the emails have vanished... go figure, but what she did not know is I had made screenshots, as well as sent some to my sister and other people, as I don't trust her at all. She calls me " sis ', and I don't know this lady. I am not her " sis ''. Just unprofessional and a thief, in my opinion. I filed a police report, as well. They told me since the bank had handled this, it would be a Civil matter. I have attached the police report. All I want is for this woman to leave me along and for her to be stopped from this fraudulent activity. I have plenty more proof of all emails and text, but your system would not let me attach it ... the file is too big.

Company response to consumer: Closed with explanation