Consumer complaint received 2025-06-11 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: NAVY FEDERAL CREDIT UNION
State: KY

Complaint narrative:
Today XX/XX/scrub> 2025, I observed that Navy Federal Credit Union no longer displayed messages which are material to ongoing investigations into their alleged questionable business practices. Several of these messages are part of what appear to be potentially civil or criminal activity for which Navy Federal Credit Union was penalized in excess of XXXX XXXX usd by CFPB. 

We are requesting that Navy Federal Credit Union preserve the full record and not delete the messages without our consent. We prohibit deletion of the record. 

We use this report to also inform the Board of Directors of Navy Federal Credit Union in their individual capacities of their fiduciary responsibility to preserve the record as the material events contained in the eMessages which were deleted have not been resolved and contain evidence of activities which upon further investigation may implicate officers of Navy Federal Credit Union including Board Members in civil or criminal activity, the officers and directors having a fiduciary responsibility to preserve the record. We serve Notice through CFPB to the Officers and Directors including the Board of Directors in their individual capacities of their fiduciary responsibility and individual liability including XXXX XXXX XXXX XXXX. Chair, Board of Directors ; Chair, Executive Committee XXXX XXXX XXXX XXXX XXXX Vice Chair ; Chair, Planning, Risk and Strategic Direction Committee XXXX XXXX XXXX Second Vice Chair ; Chair, Financial Strategy and Investment Committee XXXX XXXX XXXX Secretary ; Member, Executive Committee XXXX XXXX. XXXX Member, Financial Strategy and Investment Committee XXXX XXXX XXXX Member, Planning, Risk and Strategic Direction Committee XXXX XXXX XXXX Member, Technology Strategy and Performance Committee XXXX XXXX XXXX Member, Financial Strategy and Investment Committee Supervisory Committee XXXX XXXX XXXX Chair , Supervisory Committee XXXX XXXX XXXX Member XXXX XXXX XXXX Member XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Chief Executive Officer XXXX XXXX, Chief Financial Officer And Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent, Successor, Assigns, All. The named individual Board Members are served Notice.

Navy Federal has terminated several of our complaints without proper investigation and has used canned responses which do not answer our inquiries, concerns, or allegations with specificity or particularity under notary seal.

See the screen shot showing that there are no more messages to display, indicating that Navy Federal already conceal, deleted, or otherwise suppressed eMessages which are part of our on-going investigation.

Navy Federal Credit Union and its officers and agents have been non-responsive to our inquiries. They have given canned responses not answering our specific issues. We request a full forensic audit of the deleted eMessages and a proper investigation with appropriate action taken, including appropriate reports to oversight agencies including US Department of Justice as applicable.

We serve Notice to the individual Board Members of Navy Federal Credit Union that the Board members are in Dishonor. We request that the Officers preserve the record and do not delete any of our eMessages.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation