Consumer complaint received 2018-10-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: SUMMIT FUNDING, INC.
State: FL

Complaint narrative:
There have been several phone calls and emails regarding multiple errors on the mortgage loan and escrow with Summit Funding with no resolution. 

The XXXX annual insurance premium was paid twice, ( XXXX then again in XXXX ) which has left our escrow short. I have spent hours on the phone with Summit and XXXX XXXX customer services to figure out why and still have no answers. Summit refused to request a refund of the {$830.00} overpayment from XXXX, so I made the request. Once the refund was received, I submitted it back to Summit tagged for the escrow account on XX/XX/XXXX. Last that I spoke with a Summit representative in XXXX, it was not posted and was being held in a suspend account, which continues to leave the escrow short and inflated the monthly payment. I requested proper posting and a new escrow analysis to correct the monthly payment amount, which was not done. As of today, I still do not know the amount due for the XXXX payment. I want an audit of the loan account, proper posting of the escrow refund, and a new escrow analysis for an accurate future payment amount. 

An electronic payment ( ACH ) to Summit was processed on XX/XX/XXXX, in the amount of {$800.00}, then electronically ( ACH ) refunded back to our financial institution on XX/XX/XXXX. As soon as I received notification of the refund from my financial institution, XXXX XXXX XXXX XXXX, I sent another payment for the XXXX billing in the amount of {$800.00}, received by Summit on XX/XX/XXXX. Since then, a late payment fee was posted on the account. I have made several inquiries as to why the original payment was refunded and why a late payment fee was posted on the very same day. I have requested a reversal of the late fee with no response other than I need to make on time payments and that the account has had several late payments over the life of the loan, which is inaccurate. There were posting errors in late XXXX and early XXXX because Summit was holding the on-time, complete payments until after the grace period for some unknown reason ( no one at Summit could explain why ). I spent hours on calls and research to get it corrected with Summit. A full audit on the account will revealed that information. The XX/XX/XXXX payment was made on time, received and refunded by Summit. I want a reversal of the late payment fee of {$25.00}.

Since these two errors occurred, no one at Summit can give me an amount due for the XXXX payment. I had scheduled a payment of {$800.00}, through my financial institution and could not change it by the time I realized the escrow refund had not been posted properly by Summit and an escrow analysis had not been conducted. I sent an additional {$71.00} on XX/XX/XXXX, for a total of {$870.00}, which should be the updated payment amount due for XXXX after the escrow refund is posted. I want this verified as the new payment amount due for XXXX and for future payments so that there are no further problems with the regular monthly payments. 

To recap : The insurance overpayment submitted by Summit has been  refunded in the amount of {$830.00}, and needs posted to the escrow as of XX/XX/XXXX. An updated escrow analysis needs to reflect the correct monthly payment amount as of XX/XX/XXXX. The XXXX late payment fee of {$25.00}, needs reversed. The XXXX payments of {$800.00}, and {$71.00}, need posted for a total payment of {$870.00}. 

I need direct communication from Summit. There has been a disconnect of communication with no statements and no response to inquiries. I expect to have the above items addressed and corrected by Summit before the XXXX payment is due.

Company response to consumer: Closed with explanation