Consumer complaint received 2025-10-23 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Coinbase, Inc.
State: CA

Complaint narrative:
So my account has been in good standing not one problem and have been doing the same transaction for over XXXX XXXX back and forth from the same sending address and receiving address but then they put my account on hold for verification of identity and I verified it over and over again for a XXXX  month period and they policy states that it has to be complete within 7 days by their agents and I have confirmation emails and alerts stating that I am XXXX percent verified and good to use account now unrestricted and in coinbase support agents have confirmed that I am verified and no further documents or information is needed and just to wait couple hours to reflect in account but it's been XXXX  months and I contact them everyday for XXXX  months asking for updates and clarification and for honest support on this issue but they just keep prolonging it and not giving me any answers about where my funds are. So on XX/XX/XXXX I deposited XXXX XXXX into my account after I got the alert that my account is unrestricted and good to go only to log in and see my XXXX I deposited is not in my account so I reach out to them again and they tell me that they don't know of any funds but I have blockhain factual evidence of the whole bockchain records proving that my account has received the funds successfully and that coinbase diverted the XXXX illegally from my account to one of their own official coinbase accounts named coinbase # XXXX so the funds I deposited into my account they intercepted it and took possession of it but every time I contact them they do not provide no answer not one single answer they literally stole my funds and some coinbase agents confirmed I did receive the XXXX but they don't tell me why it was taken from me nor do they want to tell me so since XX/XX/XXXX this case has been escalated to the specialists but every time I contact them for update they tell me that they just referred it to the specialists but they say this every single day for 3 months since XX/XX/XXXX. I have found what happened to my funds because the legal transaction records for XXXX are on their official XXXX company and I have the screenshots and website addresses given by the official XXXX XXXX they have a transaction log where you can see the live information of every single transaction made on that XXXX network so it shows that I received the XXXX successfully and that coinbase without authorization stole the funds and sent it to one of their own accounts and they refuse to help or even give me XXXX single update not XXXX email not XXXX phone call has been given to me and coinbase official process shows me for my case it should be resolved or updated in a maximum of XXXX  days but it's been XXXX months and I contact them everyday they don't help me they do not provide me any information they literally stole my funds and I told them hey if you guys randomly decide to.ban my account you will use that as an excusee to not pay me back and they told me guaranteed that can not happen but Lord and behold they end up restricted my account and told me we can not credit your refund because your restricted so why now do they say they found it but since my account is restricted they can not pay me back when for XXXX  months they kept not giving it back and I told them you better not ban me then say oh your locked we can't pay you they said that won't happen but look that is what happened I have everything documented they plotted to steal my funds it's lies and misleading information every time they stole from me and won't ethically return it. I think it's because of where my parents were born that they discriminate against me I'm not sure at this point because this is mind blowing how can they just take my funds and intentionally troll me. This is showing me receiving the XXXX  successfully. 
XXXX XXXX XXXXXXXX This is coinbase diverting the XXXX  from my receiving XXXX address look at the address it's my personal account address they sent it from there to their own account trying to disguise it but everything is factual and documented XXXX  transaction on XXXX network is all publicly documented XXXXXXXX XXXX XXXX XXXXXXXX. That's the transaction hash shows I got the money so where has it been why they steal it I need help that was legit the money I needed to pay my rent and they stole it from me and made me almost homeless I never done anything bad to nobody and especially not to coinbase I can't comprehend why they can steal from me and kick me to the curb and be able to sleep at night knowing their commiting fraud. This is a major issue on reddit there is thousands of people same issue they even did a petition

Company response to consumer: Closed with explanation