Consumer complaint received 2024-01-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Affirm Holdings, Inc
State: CA

Complaint narrative:
I don't know what else to do to resolve this ; I was not able to catch a flight out of XXXX XXXX XXXX, flight XXXX, which connected to XXXX XXXX for destination flight to XXXX XXXX because of XXXX 's flight delays. Therefore, I called XXXX ( XX/XX/XXXX ) to let them know what was happening and would not be able to make it to Ohio. I told XXXX that although the refund date for cancellation fees had passed, could they ask for a consideration in waiving the cancellation fee because it was not my fault. XXXX said they would send letter and request it but there was no guarantee. XXXX XXXX did not respond to XXXX I also contacted the hotel directly and sent email ( attached ) basically saying : I needed to cancel my reservation through no fault of mine. I was scheduled to check in XX/XX/XXXX at about XXXX, however, due to XXXX XXXX XXXX in flights, because of a travel advisory, from XXXX XXXX XXXX XXXX XXXX today XX/XX/XXXX, I was not able to make my connecting flight to XXXX XXXX. The delays made me miss connecting with flight # XXXX which left XXXX XXXX at XXXX XXXX on XX/XX/XXXX. I was offered a refund on my ticket or schedule another flight which connected in another city to XXXX, however, there was no guarantee that the particular connection would be on time. I am a XXXX XXXX  and would find it difficult to become stranded in an airport. I then asked XXXX XXXX to please consider waiving my cancellation fee. I never heard back from them. 


When did you contact booking.com? 
XX/XX/XXXX I called their international customer service line first because I did not see the XXXX number available at the time. 

What was their response? They opened case and sent letter to XXXX ( see attached emails ) Did you email them or call their customer support line? Yes. I then found the XXXX number and called and emailed How long ago was your last point of contact? I contacted the hotel directly by phone XX/XX/XXXX to see if there was any answer to my initial email of XX/XX/XXXX. Front desk person told me the owner read it and said " not only was he going to charge me cancellation fee, but also for two nights XXXX & XX/XX/XXXX because another front desk person told him that during my call on the morning of XX/XX/XXXX, ( which I was following up to make sure they received the cancellation email & make sure they were aware I had cancelled my reservation ), I said I would be coming in that day ''. I absolutely did not say that and, if they record the calls, I would ask that they listen to that conversation and verify it. 

What is your desired resolution? I get refunded what I am entitled to, from initial date of check in XXXX thru XX/XX/XXXX. It would be nice to get cancellation fee waived but that's not a concern anymore. 

Any other information you feel may be relevant to this dispute? Just to reiterate that I did not tell front desk person on XX/XX/XXXX that I would be checking in next day. No one from that property ever contacted me by phone nor sent me any follow-up emails. The only persons I was able to talk to was front desk personnel. I continued to ask them about my initial email and also XXXX 's initial email of XX/XX/XXXX which telling of my cancellation and also seeking a response of waiving cancellation fees.

Company response to consumer: Closed with explanation