Consumer complaint received 2024-10-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: DC

Complaint narrative:
I am writing to formally request the correction of inaccurate information reported by your company, XXXXXXXX XXXX, to the credit reporting agencies regarding my mortgage. My concerns regarding the failure of your company, XXXXXXXX XXXX, to protect my privacy and financial rights as a consumer, specifically in relation to the handling of my personal and financial information by credit reporting agencies. It has come to my attention that there have been violations of U.SXXXX federal laws, particularly the Fair Credit Reporting Act ( FCRA ) and other relevant statutes, which are designed to safeguard the privacy and accuracy of consumer information. 
The specific failures in question include but are not limited to : 1. Improper Handling of Consumer Information : Your company 's disclosure of my personal and financial data to credit reporting agencies has occurred without adequate oversight or authorization, potentially violating 15 U.S. Code 1681b, which restricts the permissible purposes for which consumer reports may be furnished. 
2. Violation of Privacy Without Written Consent : Furthermore, I have not provided explicit written consent for my personal financial information to be disclosed to any credit reporting agencies nor for any associated parties to report this debt to the credit bureaus, which constitutes a violation of my rights under the Fair Credit Reporting Act ( FCRA ) [ 15 U.S.C. 1681 et seq. ]. The FCRA mandates that credit reporting agencies only report accurate and legally compliant information, and this do not meet these criteria. 
3. Failure to Ensure Data Accuracy : There has been a failure to ensure that the information provided to credit reporting agencies is accurate and up to date, which is a direct violation of 15 U.S. Code 1681s-2 ( a ), outlining the responsibilities of furnishers of information to consumer reporting agencies. 
4. Inadequate Protection of Consumer Privacy : Your companys lack of adequate security measures to protect my financial information is concerning, as it contravenes key provisions within the U.S. Code Title 15, Section 6802 ( Gramm-Leach-Bliley Act ), it is required that financial institutions protect the privacy of consumers ' personal financial information. I am requesting a review of your procedures to ensure that my privacy rights are being upheld which mandates the safeguarding of consumer data. 

Additionally, I am seeking the removal of all late payment notations from my credit profiles. The inaccurate reporting is causing significant financial hardship, and I am deeply concerned about the violations of privacy that have occurred. As a consumer, I am entitled to the protection of my personal financial information under these federal laws. The mishandling of my data has exposed me to potential identity theft, unauthorized use of my financial information, and inaccurate reporting, which has caused undue harm to my credit profile and financial standing. 

1. Legal Basis for Dispute Under the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), furnishers of information are required to provide accurate information to the credit reporting agencies. This includes ensuring that any reported information about my account is correct and fully updated. Failure to comply with this obligation can result in penalties, and I may seek damages if this matter is not promptly resolved.

2. Inaccurate Balance Reporting : The balance reported to the credit agencies is incorrect. The reported amount does not reflect the accurate status of my mortgage. I kindly request that you review my account details and immediately update the credit reporting agencies with the correct balance information. 

3. Removal of Late Payments : The reported late payments on my account are unjust and are contributing to financial hardship by negatively affecting my credit score. I respectfully request the removal of all late payment entries from my credit report, as these entries are causing undue difficulty in obtaining financial services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation