Consumer complaint received 2024-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX XXXX is violating the FCRA laws in XXXX ways : XXXX. XXXX XXXX is reporting wrong information to the XXXX credit reporting agencies : Experian, XXXX, and Transition. The incorrect information being reported is inaccurate XXXX late payments for XXXX and XXXX. After multiple disputes with both the bureaus and XXXX XXXX, the incorrect information is still being reflected on my reports and has not been fixed. 

XXXX. They are reporting an incorrect amount on both my statements and to the bureaus due to a duplicate charge for a returned payment that was posted on XX/XX/XXXX and then again on XX/XX/XXXX. 

**Details : ** On XX/XX/XXXX, I received an alert stating that XXXX XXXX had reported a late payment for XXXX, claiming I was XXXX or more days late. I promptly called XXXX XXXX to dispute this inaccurate report. The customer service representative in the XXXX department reviewed my account and confirmed that I had made my payment on XX/XX/year>, which was within the billing cycle and was considered on time for the due date of XX/XX/XXXX. She assured me this discrepancy would be resolved and that I would receive an update within XXXX calendar days. I made a payment of XXXX dollars on XX/XX/XXXX that should have been applied to the XXXX bill since the payment was made successfully during the billing cycle spanning XX/XX/XXXX and XX/XX/XXXX, On XX/XX/XXXX, I followed up with XXXX  XXXX to check on the status of my dispute. After navigating through multiple departments, I finally spoke with a representative who could only partially assist me. While she could see my previous calls and notes about the late payment, she could not find any record of my dispute submission. I was taken aback by this and insisted that she submit a new dispute on my behalf for review by the back office. That same day, I made a telephone payment of {$50.00} for the XXXX bill, and she confirmed that this payment was timely. 

On XX/XX/XXXX, I contacted XXXX XXXX again. Despite encountering more confusion regarding the lack of progress on my dispute, I was reassured that the issue was in process and would be resolved within the next XXXX business days. 

In addition, I took the necessary step of disputing the incorrect late payment with all three credit bureaus in XXXX. When the last payment was reported as verified on XX/XX/XXXX, I called XXXX XXXX again, only to be informed yet again that they could not find my dispute. At this point, I requested to speak with a manager, and I was determined to receive clear answers about the ongoing issues with my account. 

On XX/XX/XXXX, I faced another surprise when a late payment was reported across all three credit bureaus for XXXX, When I called XXXX XXXX, they suggested I reach out to the bureaus directly, which I found unacceptable. On that day, I also made a minimum payment of {$240.00}, which is not reflected on my statement. 

Moreover, the minimum payment reported to the bureaus is only {$88.00}, while I am being charged $ XXXX considerable discrepancy. Additionally, my statement shows a duplicate charge of {$510.00} attributed to a returned ACH payment on XX/XX/XXXX, reported again on XX/XX/XXXX as a payment adjustment. This has resulted in an inaccurate balance, and I am prepared to ensure it is corrected. 

XXXX XXXX is misreporting my balance on their statements and doubling down on errors that need immediate attention. I have disputed this incorrect information with the bureaus, who have verified their records as accurate despite my providing evidence of my timely payments. 
On XX/XX/XXXX, I made the required minimum payment for XXXX, well before the XX/XX/XXXX due date. However, on XX/XX/XXXX, after receiving yet another alert from the credit bureaus, I discovered XXXX XXXX had reported yet another XXXX late payment. I went into the branch at XXXX XXXX XXXX, XXXXXXXX XXXX where the representatives also expressed confusion over the repeated late payment reports and acknowledged my XXXX payment. 

Furthermore, my minimum payment has inexplicably jumped from {$25.00} to {$270.00}, and I demand an explanation for this increase. XXXX XXXX is inaccurately reporting the minimum payment as {$88.00} while they are charging me {$270.00}. 

On XX/XX/XXXX, I made a payment of {$240.00} for what was due on XX/XX/XXXX, yet this payment is not reflected on my billing statement. The ongoing issues with minimum payment reporting have created significant confusion regarding my account, and I intend to see this matter resolved promptly. 

Attached : All statements from XXXX  XXXX Payment History from Capital XXXX Experian Credit Report Experian Dispute

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation