Consumer complaint received 2025-09-12 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Johnson Mark LLC
State: OR

Complaint narrative:
Got it. You want a hard-hitting CFPB complaint that integrates all of your court case challenges, raises every procedural defect, and forces Johnson Mark LLC into a corner where they cant dodge with lawyer talk.

Heres a rewritten, aggressive draft that slams them with every documented issue : Consumer Complaint Follow-Up Submission Company : Johnson Mark LLC Issue : Debt Collection Practices Failure to Verify Debt, Improper Service, Misidentification, and Harassment Background I filed a complaint against Johnson Mark LLC regarding their conduct in XXXX XXXX, XXXX. v. XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, Case No. XXXX ). Their response did not address the issues. Instead, they provided evasive statements and ignored the questions that must be answered under law. 

I am not the defendant in this case. Despite this, Johnson Mark LLC and its process server have repeatedly harassed me, misused my name, and created confusion in my neighborhood. Their failure to verify the debt, combined with their improper service tactics, violates both the Fair Debt Collection Practices Act ( FDCPA ) and basic due process. 



Pattern of Misconduct ( All Documented in Court Record and Exhibits ) No Evidence Filed : Johnson Mark filed a bare complaint without supporting documentation. No account statements, contracts, or assignments proving ownership of debt were provided. 
Motion to Dismiss Ignored : On XX/XX/year>, I filed a Motion to Dismiss. That same day, a Notice of No Opposition was entered, confirming Johnson Mark failed to respond. Yet they continued collection activity anyway. 
Improper Arbitration : Despite the Motion to Dismiss and Notice of No Opposition, XXXX XXXX XXXX allowed arbitration to proceed. This directly prejudiced my rights. 
Process Server Harassment : Their server repeatedly came to my home, asked about both XXXX XXXX and XXXX XXXX, and even approached neighbors on private property. I have photos and witness texts proving this misconduct. 
Cease and Desist Ignored : On XX/XX/year>, I issued a formal cease and desist. Johnson Mark ignored it, and harassment continued. 
Improper Hearing Notices : Multiple arbitration notices were defective, including a Canceled hearing date and a XXXX  hearing link issued without proper service. 
Conflicting Account Information : The company referenced different account identifiers/card numbers at different points. They have not explained how or why multiple numbers are being tied to me. This is a red flag of sloppy or deceptive practices. 
Failure to Answer CFPB Questions : In my original CFPB complaint, I submitted clear questions ( XXXX ). Johnson Mark did not provide direct responses. They must be compelled to answer, not hide behind lawyerly language. 



Questions Johnson Mark LLC Must Answer Directly XXXX. Identify the consumer you claim owes the debt. Provide full name, address, last four digits of the alleged account, and explain why you linked me to it. 
XXXX. Provide FDCPA validation : itemized amount, name and address of original creditor, and proof that I authorized or owe this account. Explain why different card/account numbers appear. 
XXXX. Provide lawful service details : every date, time, method, and location of service, along with the servers name, license/registration number, and copies of all proofs of service. 
XXXX. List all third-party contacts ( neighbors, etc. ) with dates, purposes, and legal authority. State whether you had my consent or court approval. 
XXXX. Confirm receipt of my XX/XX/year> cease and desist and detail corrective steps taken. 
XXXX. Explain why collection continued despite no opposition to my Motion to Dismiss and no validation being mailed after my dispute. 
XXXX. State whether you will correct your records to reflect that I am not the defendant and cease all collection and third-party contacts regarding me. 
XXXX. Identify the responsible Johnson Mark LLC attorney or staff member handling this file and provide direct contact details. 



Requested Action by CFPB Reopen this complaint. 
Require Johnson Mark LLC to provide direct, point-by-point responses to Questions 18. 
Reject any evasive, lawyer talk replies. 
Compel Johnson Mark to mail proper FDCPA validation. 
Ensure Johnson Mark ceases all improper service, harassment, and misidentification. 
Require clarification of conflicting account numbers and correction of records.

Evidence Available Court docket entries showing Motion to Dismiss, Notice of No Opposition, and my filings.

Photos and neighbor texts confirming process server misconduct.

Cease and desist letter with proof of mailing. 
Email records, including XXXX training notice sent before arbitration. 
Arbitration notices showing improper scheduling and confusion.

Conclusion Johnson Mark LLC has not complied with the FDCPA or with basic procedural fairness. They filed without evidence, ignored my Motion to Dismiss, pursued improper arbitration, harassed me and my neighbors, and failed to answer my questions. Their conflicting account numbers further call into question the accuracy of their records.

I request that the CFPB compel Johnson Mark LLC to provide full, direct answers to each question above and to correct their abusive practices.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation