Consumer complaint received 2025-08-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: FIRST TECHNOLOGY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
I am filing this formal complaint regarding the mishandling of my mortgage loan application ( Loan # XXXX ) by Digital Federal Credit Union ( DCU ). I have been a loyal DCU customer for over XXXX XXXX, maintained excellent credit ( above XXXX ), and have never missed a single payment on my prior DCU mortgage. Despite my strong financial standing and long relationship with DCU, the actions of DCUs mortgage department have caused me severe financial loss, emotional distress, and left me temporarily homeless. 

XXXX. Timeline of Events XXXX of XX/XX/year> : I applied for a new mortgage loan with DCU to purchase a condo in Florida after finalizing my divorce and selling my prior home ( mortgage also with DCU ). My prior mortgage payment was $ XXXX ; the new mortgage would have been $ XXXX. 

XX/XX/year> : DCU issued a conditional approval contingent on me paying off certain debts. I complied with all conditions and provided every document requested. 

XX/XX/year> : Only XXXX days before closing ( scheduled for XX/XX/XXXX ), DCUs underwriter began requesting additional documents due to alleged litigation involving the XXXX XXXX. This was never raised in the month long process prior. 

XX/XX/year> : DCU postponed the closing to XX/XX/XXXX, creating significant hardship as I had already relocated to Florida with my belongings in transit and temporary housing arrangements made based on the original date. 

XX/XX/year> ( the original closing date ) : DCU abruptly canceled the loan, citing that the property was not in compliance with DCUs guidelines. This was done on the very day I was supposed to close and move into my new home. 


XXXX. XXXX XXXX XXXX. Failure to perform timely due diligence : DCU had plenty of time to review the condo associations status but waited until just days before closing to raise concerns. 


XXXX. Arbitrary and inconsistent application of guidelines : Another unit in the same condo building closed during this same period with another lender without issue. 


XXXX. Last-minute denial : Canceling the loan on the closing date is unreasonable, negligent, and caused significant disruption. 


XXXX. Failure to consider customer history : As a long-term member with perfect payment history and strong credit, DCUs actions show a lack of consideration for customer relationships and current personal life situation ; XXXX. Harm and Damages Because of DCUs mishandling, I have suffered : Unexpected hotel and living expenses while homeless in a new state. 

Additional moving and storage fees due to delays. 

Emotional distress following XXXX months of divorce proceedings, relocation, and now housing instability. 

XXXX opportunity costs and wasted time seeking new financing and housing. 


XXXX. Requested Resolution XXXX. Reimbursement : Compensation for all verifiable costs I have incurred as a direct result of this mishandling ( hotel bills, storage/moving fees, and other documented expenses ). 


XXXX. Corrective action : Confirmation that DCU will review its internal processes to ensure that other customers are not subjected to such harmful last-minute decisions. 



XXXX. Legal Action Please note that due to the significant burden and costs DCUs negligence has caused, I am also consulting with legal counsel to explore claims for damages. This complaint will also be formally submitted to the Consumer Financial Protection Bureau and the Better Business Bureau.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation