Consumer complaint received 2025-07-29 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
b'Wells Fargo Compromised Accounts\XXXX XXXX XXXXReceived text message from XXXX XXXX WELLS FARGO Fraud\XXXXWe declined XXXX with card ending XXXX at XXXX XXXX XXXX XXXX XXXX. Was this you? Reply YES or NO. If yes, you will not be charged unless the purchase is attempted again. If no, a representative will be reaching out to you shortly. Msg and data rates may apply.\nI replied NO\nWELLS FARGO FRAUD: Thankyou for confirming your activity this transaction has successfully been declined a specialist will be reaching out to you shortly. Msg and data rates may applyXXXX XXXX XXXXReceived call from XXXX  XXXX  assigned fraud investigator for Wells Fargo Bank. \nYour account has been compromised. We are working with the XXXX  and FDIC to investigate Wells Fargo Bank employees at your local XXXX XXXX branch. A person claiming to be you and an accomplice with assistance from a bank employee added a XXXX party I think it was XXXX  XXXX  to your online banking account. This person also added a linked account from XXXX XXXX XXXXXXXXXXXX tried to login to Wells Fargo Online banking app  login failed. I discovered this was going on with my accounts.XXXX XXXX  had full access and was monitoring my accounts in real-time. He knew the following information:\n1.\tI was a Wells Fargo customer\n2.\tMy local branch is in XXXX XXXXtFull account numbers and balances for:\n\tChecking account\n\tTwo savings accounts\n\tTwo linked credit cards (Visa, MasterCard)\nWhen I received his call, he already had control of my online banking account.\nAt no time did I provide any account information, user Id, or password information. \nHe had enough information to convince me he was a legitimate Wells Fargo employee empowered to investigate on-going fraudulent activities at my local Wells Fargo branch. How else would he have all this information since he did not get any of it from me.\nIm sure before he called, he already had control of my online banking account and changed the online account password and disabled alerts so I would not see what transactions he was making.\nHe took cash advances for the available balance for both credit cards and transferred those funds into my checking account. He also transferred the full balance of both savings accounts into the checking account.\nHe said to not tell anyone about the fraud investigation as to not compromise the ongoing investigation by bank security and the FBI.\nTo preserve our assets (cash) and to ensure FDIC coverage of the funds it was necessary to withdraw the entire balance in the checking account (including savings and cash advance amounts) and deposit them into an escrow account behind the firewall at XXXX XXXX XXXX  is a partner bank providing a safe location to store the funds until the investigation is completed.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation