Consumer complaint received 2015-11-18 00:00:00
Product: Debt collection — Non-federal student loan
Issue: False statements or representation — Attempted to collect wrong amount
Company: Ceannate
State: CA

Complaint narrative:
I was student at XXXX university since XX/XX/XXXX, and i was A grad XXXX GPA student. 

In XXXX XXXX, i was getting married, i did n't take any days off during my wedding but i continued my classes and did really good in my class. 

In XXXX XXXX, I had XXXX and other health condition so i contacted XXXX Vice President XXXX XXXX XXXX and told him about my medical condition and asked for drop my class for 30 Days. After feeling better, I contacted XXXX XXXX XXXX in XXXX XXXX, XXXX in order to Continue my Class. XXXX XXXX XXXX asked me to speak to XXXX XXXX XXXX in order to sign up my class but after i sign up and they told me they are not offering XXXX program. Instead they have now aeronautical XXXX program which is quite different then my XXXX XXXX Program but they will manage some classes for me. After sign up they asked me to make extra XXXX class fees in XXXX in order to continue my class which i did not took during my health condition in XXXX XXXX. They told me that they had to return tuition fees to financial aids. So XXXX XXXX XXXX fail to told me that i had to make payments and also failed to notify me to sending my medical records. I offered them that i can send my XXXX XXXX but they told me that there is no Guarantee that they will take those payments off from my account. They told me i can not continue my class unless i make full payments and i am XXXX and i had part time job which i could n't afford and they jeopardize my Education and career just because i had health condition. They told me i have to make payments or else they will sent to collection agency. I wanted to finish my education and not to have affect on my credit report so i started making payments {$25.00} every month. Last payments they charge me {$50.00} on XXXX/XXXX/XXXX which was double the amount which i did not authorized. I did contacted person in Bursar office XXXX XXXX so she said she will refund {$25.00} next day but she never did. I did called them couple of time to get my refund but i never received my refund. even though i was making payments regularly they been keep calling me from Bursar office person name XXXX XXXX and i was explaining every day to tell her that I 'm same person she been kept calling and i already made payments and she was saying sorry that she called accidentally. even though till now i was making payments for those classes i did not took due to My XXXX Health Condition. 

They told me that they will not issue any Transcript unless i make full payments which i could not attend due medical condition. Without Notify me They sent to Financial Collection and i received a call today on XXXX/XXXX/XXXX so i had no choice but to set up a payments plan in order to get my Official Transcript. 

even though i was making payments every months they still sent to collection agency " FMS Investment Corp. ( FMS ). even though i explain to Collection agency they said i have to make payments to them now on, so i set-up payments plan. 

Surprisingly Everglades still charging me {$25.00} per month as well as this collection agancy also charging me at the same time.

Company response to consumer: Closed with explanation