Consumer complaint received 2024-09-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
this was an obvious scam and the bank refused to help at all the charges were about {$450.00}. 

I went to XXXX XXXX XXXX  on XX/XX/XXXX for a XXXXXXXX XXXX XXXX XXXX XXXX in my dogs XXXX XXXX ( this is considered normal evenup to XXXXXXXX XXXX XXXX XXXX ) ( XXXX is mydogs name she is a XXXX  ) the vet, XXXX XXXX suggested that I change my dogs diet to the XXXX XXXX. on XX/XX/XXXX she also introduces a new care plan that she did not introduce in office on XX/XX/XXXX. Which is to also take my dog off of XXXX  then to recheck values after she is off of all of her XXXX  after XXXX weeks.So because my dog had already received XXXX  and we were not told in the office onto keep her off of XXXX  on XXXX XXXX we proceeded to give her monthly dose when she came back from the vet on XX/XX/XXXX. Approximately XXXX weeks later we returned to the vet as per her care plan which was to wait for the XXXX  to come out of her system XXXX weeks + the XXXX of free and clear of XXXX  = XXXX weeks. We returned on XX/XX/XXXX which was just about XXXX weeks due to the vets availability. 
After I switched my dogs diet to the XXXX XXXX, her XXXX XXXX  levels and XXXX ( XXXX, XXXX ) levels quadrupled by XX/XX/XXXX. XXXX  was at XXXX on XX/XX/XXXX and she had no XXXX issues on XX/XX/XXXX and her XXXX levels on XX/XX/XXXX were at XXXX. Her XXXX and XXXX levels were normal essentially and after switching the diet to the food ( XXXX XXXX ) that the doctor prescribed which was " over the counter XXXX XXXX '' these levels skyrocketed XXXX to XXXX above the regular levels. 
I asked the vet why this happened. She then started to create and falsify medical records that said she had requested to have the dog follow up in XXXX weeks and that I am refusing medical treatment which is absolutely untrue. Over the phone she mentioned she had made a mistake and did not read the ingredients on XXXX XXXX  I have also attached her XXXX  with dates where it is clearly indicated that her levels have increasedThe suggested diet change consisted of 62 % fat which could lead dogs to XXXX. 
Essentially the vet prescribed the wrong diet to my dog which left untreated would have caused XXXX  I disputed a charge by the vet for my pet dog who claimed my dog needed XXXX  XXXX  and the dog did not. that is how it started however, she then asked me to come back again for more XXXX XXXX  after a change in diet which was not necessary I confirmed this with another vet. once i changed my pets diet she actually doubled my pets XXXX XXXX numbers and when I checked the new food she gave to my dog it was 80 % fat!!!! I called chase to dispute the charges and gave chase everything they asked for even a note from another vet saying she should not have given the dog an 80 % fat diet and they STILL would not charge back the vet. I have also attached an email with another vets opinion

Company response to consumer: Closed with explanation