Consumer complaint received 2024-01-17 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/XXXX as i was checking my accounts with Chase Bank online i noticed that {$4000.00} was withdrawn from my savings account which i did not withdraw myself. I also noticed that there was a new account number which i was not familiar with and which was showing a balance of {$4000.00}. i immediately called Chase Bank to report what i had just noted with my account. i was informed that they ( Chase ) would close down the account immediately so nobody else could access it but that i had to go to a physical branch as well.I did go to a branch eventually and XXXX ( i believe that was his name-not really sure ) had me speak on the phone with somebody ( i did not get a name ) who interviewed me about what i had observed with my account and i was given this confirmation # XXXX i was informed that i would receive a check for {$4000.00} in about 7-10 days. On XX/XX/XXXX I spoke to XXXX ( since i had not received the {$4000.00} check yet ) and was informed again that i should receive the check in 7-10 days. On XXXX XXXX i called Chase and spoke to XXXX who after checking the confirmation # XXXX informed me that i should receive the claims check in 7 days. On XX/XX/XXXX i again called Chase and spoke to XXXX who informed me that she would check into it. On XX/XX/XXXX i again called Chase and spoke to XXXX who could not give me a definite answer so i then informed him that i would file a complaint with the XXXX XXXX XXXX  which i did on the same day. I got a message from XXXX ( Chase Executive Office ) on my cellphone on XXXX XXXX stating that she would be the one handling my case and gave me case ID # XXXX. I called her back on XXXX XXXX and she stated that she would look into it and get back with me. She made the comment '' i don '' t know why they did not just put the money back into your account '' which i informed her that i myself had mentioned that to the previous people ( employees ) that i had spoken to regarding this situation. On XXXX XXXX i called XXXX and she informed me that she had not received any information yet but would check and call me back. On XX/XX/XXXX. XXXX i attempted to call XXXX again but got her voicemail on which i left a message informing her that if i did not get an acceptable response then i would file a complaint with the Texas Attorney General 's Office. I called the XXXX XXXX XXXX  on XX/XX/XXXX to ask for an update on the complaint that i had filed with them against Chase Bank and was informed that they actually had resent the complaint to Chase  on XX/XX/XXXX because Chase  had not responded to the first complaint that was sent to them. And as of XXXX XXXX i have not received anymore response from Chase Bank. I am going to be out of the country starting XXXX XXXX and will not be back until XX/XX/XXXX at which time i might not be able to communicate with you or anybody else regarding this situation as i can not guarantee that my phone or computer will work at the place where i will be going.Hence, the urgency of this situation. It is my hope that you can assist me in resolving this situation.

Company response to consumer: Closed with non-monetary relief