Consumer complaint received 2026-06-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA

Complaint narrative:
OFFICIAL COMPLAINT & DIRECTIVE : MANAGEMENT MISCONDUCT, XXXX DISPARATE TREATMENT, AND FAILURE TO EXECUTE COMPLIANCE BLOCKS Account Holder : XXXX XXXX XXXX Account Number : XXXX Primary Subject : XXXX XXXX Pursuant of my consumer rights under Federal Regulation E & The Equal Credit Opportunity Act ( ECOA ), I am filing this formal complaint directly into the permanent bank registry. This document serves as an unarguable paper trail detailing a pattern of gross negligence, systemic evasion & targeted misogynistic bias executed by XXXX XXXX XXXX XXXX. I. Specification of Misogynistic Behavior and Disparate Treatment The treatment I received at this branch was a textbook display of weaponized incompetence, condescension and gaslighting. It is clear this situation would have been handled with immediate, standard professional courtesy had I been a man in a suit. Instead, because I am an older female without a massive corporate balance, my time was treated as worthless and my intelligence was actively insulted. Gaslighting : during our face-to-face interaction, XXXX, XXXX XXXX instructed me XXXX XXXX XXXX manually by check XXXX he was working on my profile. He then claimed he unblocked my active Debit card ending in XXXX. When I asked a direct, logical question-why did he not tell me this in the first place-he immediately turned hostile. He refused to provide a professional explanation, snapped saying I had things all out of order, And declared he wasnt going to argue with me. This is a classic misogynistic tactic : framing, a female consumer as confused or irrational to mass his own failure. Refusal of Accountability & Apology : despite his clear failure to manage my account securely, he never offered even a slight suggestion of an apology or a predisposition for understanding. He treated basic professional courtesy as something I did not deserve. Cowardly Avoidance & Abandonment : Rather than finalizing the necessary transaction adjustments, XXXX vacated the branch office in the afternoon for income generating trips. He completely abandoned my file without inputting the required system overrides, leaving my account completely vulnerable unauthorized ACH drafts. If any action was taken, he ignored my countless efforts for him to communicate that to me. Active Blindsiding of Backup Staff : I returned to the branch at approximately XXXX XXXX with my very ill dog XXXX in my arms. The well dressed gentleman assigned to back up XXXX was entirely XXXX briefed. While he was pleasant and offered to pray for me, XXXX had deliberately left him completely in the dark. The backup representative, locked the confidence or training to manage a specific account data I was supplying, rendering the entire second visit, a complete waste of my time. The Phone Screen & Evasion : I had called the branch for an update prior to my visit at XXXX XXXX. The moment the staff took my name and passed it to XXXX, he immediately refused the call claiming he was too XXXX was told he would get back to me. The Morning Phone Trap XX/XX/XXXX. At approximately XXXX XXXX today, XXXX left a vague voicemail saying he had been calling and calling. This is a fabricated narrative designed to cover his track in the Banks internal logs. He deliberately refuses to leave a substantive voicemail detailing account resolutions because he knows a voicemail is permanent legally binding evidence He wants an unrecorded conversation so he can continue to twist my words and deny his failures. II. The Core Technical & Systemic Failures. Because XXXX and his backup staff failed to execute the back and manual adjustments they promised, my accounts remain in a state of manufactured chaos. To this point, I have not been assured of any correction through a telephone call or a message. XXXX. The Debit Card Failure XXXX : My mobile application says card XXXX is Active with XXXX active holds. Yep, XXXX, XXXX and XXXX are all reporting that payments can not be processed. This confirms that the block is sitting entirely on XXXX XXXX backend system. The automated system is automatically rejecting these specific recurring merchant queues because a new card batch was initiated. XXXX utterly failed to input the manual override, he claimed he would perform. XXXX. The unauthorized Chase ACH pulls : I have specifically revoked check Chase Mortgages ACH authorization. XXXX was ordered to execute a formal STOP PAYMENT On this ACH pathway. To date XXXX XXXX has provided absolutely XXXX written confirmation that this block is active, and no, such protection reflex on my digital portal. III Bonding Directives & Demands I am tired of the runaround, the evasion, the complete lack of accountability. Im demand the following actions be taken by Corporate Compliance, and XXXX XXXX Immediately. Cease All Voice Communications : I am revoking phone privileges for branch XXXX XXXX and his local staff immediately. Do not call my phone. Any attempt to call me will be documented as continued harassment and non-compliance. All future communications regarding these accounts must be delivered in writing via this secure portal. Immediate Written Confirmation of Stop Payment : I demand a formal written confirmation sent to the secure thread within XXXX hours confirming that a permanent Stop Payment has been placed on all ACH & Debit Card queues originating from Chase Mortgage. Escalation to Regional Management : I demand this file be pulled entirely out of the local branch & assigned to the Regional Director overseeing DJuan. I request a formal internal review into DJuans discriminatory conduct, disparate treatment under ECOA and willful negligence regarding Regulation E protections. I have already submitted a detailed case file to CFPB. This narrative, including the specific actions and timeline of XXXX is being attached to that federal investigation as permanent evidence of Bank misconduct.

Company response to consumer: Closed with explanation