Consumer complaint received 2025-03-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BOK FINANCIAL CORP
State: OH

Complaint narrative:
Re : Complaint Regarding BOKFs Possible Coercion of XXXX XXXX XXXX and Unjustified Fraud Claim To Whom It May Concern, I am submitting this complaint in furtherance of my previous complaints regarding BOKF, N.A. ( XXXX XXXX XXXX ) and their handling of a {$730000.00} wire transfer to my company, XXXX XXXX XXXX , XXXX  . The following new information is critical to the ongoing investigation, and I believe it adds further evidence to the concerns regarding BOKFs potentially illegal and coercive actions. 

Details of Events on XX/XX/year> On XX/XX/year>, XXXX XXXX XXXX, the sender of the wire, informed me in our XXXX group chat, which included a witness, that BOKF told him to come in and meet with their attorney. This is a highly unusual request, as it is not part of standard banking practices for a bank to urge a customer to meet with their attorney regarding a routine transaction. This raises serious concerns that BOKF may have pressured XXXX XXXX into filing a fraudulent claim of fraud and taking actions that would benefit their position, potentially at the expense of my company, XXXX XXXX XXXX XXXX Inc.. 

To support this claim, I will attach screenshots of the XXXX group chat between myself, XXXX XXXX, and the witness, which clearly show XXXX XXXX statement regarding BOKF instructing him to meet with their attorney. 

The Sudden Fraud Claim and Apparent Coercion The day after XXXX XXXX was instructed by BOKF to meet with their attorney, on XX/XX/year>, XXXX XXXX then filed a fraud claim regarding the wire transfer. This immediate change in stance is troubling and strongly suggests that XXXX XXXX XXXX have been coerced or influenced by BOKF into filing the fraud claim. 

Given the timeline and circumstances, I am requesting clarification regarding the following : 1. Why did BOKF instruct XXXX XXXX to meet with their attorney on XX/XX/year>? 
2. What was the purpose of the meeting and why was XXXX XXXX specifically told to meet with an attorney? 
3. Why did XXXX XXXX file a fraud claim the day after this meeting was arranged, and was the fraud claim based on any legitimate evidence or was it a result of undue influence? 

Request for Investigation and Action I am requesting that the CFPB take immediate action and investigate the following : XXXX. The reasoning behind BOKFs instruction for XXXX XXXX to meet with their attorney on XX/XX/XXXX, including the nature of the conversation and why this was not a standard banking procedure. 
2. The full documentation of communications between XXXX XXXX and BOKF, particularly regarding the request to meet with an attorney and the subsequent fraud claim filed by XXXX XXXX on XX/XX/XXXX. 
3. Evidence supporting the fraud claim filed by XXXX XXXX, including any documentation, reports, or communications that can substantiate the claim. 
4. The official investigation into BOKFs role in initiating the wire recall, despite the lack of valid evidence of fraud, and the possibility that BOKFs actions were an attempt to cover up their own mistakes. 

Given these circumstances, I believe there has been significant improper influence and unlawful actions taken by BOKF to manipulate the outcome of this transaction and wrongfully accuse my company of fraud. 

Conclusion and Request for Clarification In conclusion, I strongly suspect that BOKF may have coerced or influenced XXXX XXXX into filing a fraudulent fraud claim and taking actions that unfairly impact XXXX XXXX XXXX XXXX.. I am requesting that BOKF be held accountable for any potential violations of banking laws and that a thorough investigation is conducted to clarify the role BOKF played in this matter. 

Thank you for your attention to this matter. Please confirm receipt of this complaint and provide any updates on next steps.

Company response to consumer: Closed with explanation