Consumer complaint received 2023-02-01 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: MT

Complaint narrative:
Here 's a timeline of the events on the day I initiated the wire. 
MONDAY XXXX XXXX, wire sequence # XXXX was entered at XXXX XXXX XXXX XXXX XXXXXXXX XXXX in XXXX XXXX Montana XXXX XXXX XXXX 
XXXX, I called XXXX and asked for the wire to be stopped. She said she was just reading an email from the wire room and they had a couple questions regarding the trust account. So they held the wire and didnt even release it until about five minutes ago. She said, It shouldnt be a problem because it was only sent out five minutes ago. I said, Should they have even sent the wire since the questions werent answered? Then ( now ), I answered the questions while on this call to XXXX. We hung up and she filled out an official retraction form. 

XXXX the wire was released according to XXXX. This was after my phone conversation with XXXX? 

XXXX the wire was recalled according to XXXX. Why did it take so long for the recall? Why didn't XXXX immediately call the wire room to stop the wire. The funds were actually released AFTER my phone conversation with XXXX. 

XXXX WF ( Wells Fargo ) automated acknowledgement of the wire recall request inquiry. 
( ( ( WHAT HAPPENED at Wells Fargo BETWEEN XXXX AND XXXX? ) ) ) XXXX XXXX sent a debit notice of a large expense. {$45000.00} XXXX, my account still showed pending regarding the wire. 

I have tried several times to get specific time stamp details from Wells Fargo and they always say no due to me not being the account holder. I simply want to know if Wells Fargo actually recalled/stopped the wire in a timely fashion? And I want to know when the money was actually withdrawn from the Wells Fargo account? I know wires are immediately available and I am the victim of this scammer, HOWEVER, I tried my hardest to put a halt to this scam in a very timely fashion. It took XXXX XXXXXXXX XXXX seventeen minutes to recall the wire. Is that normal in the banking industry? How long did it take WF? 

TUESDAY XXXX XXXX, my account still showed pending regarding the wire. 

XXXX, XXXX minute call to XXXX for Wells Fargo at XXXX XXXX XXXX XXXX XXXX XXXX TX and spoke to XXXX XXXX She tried to dismiss my concern/requests by telling me to get in touch with my banks fraud department. I proceeded to plead some more and told her the amount of {$45000.00} and that I felt it was a CRUCIAL time right now because of time zone differences. Texas banks were open, Montana banks are closed for another hour. Trying to explain that my account still shows pending right now and this is fraud and to not let the wire go through! 
She finally asked for the account number XXXX and put me on hold and shell talk to their escalations department. Came back and gave me XXXX information and told me to contact my bank. 

And that's how WF has been throughout all my attempts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation