Consumer complaint received 2024-08-18 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
NJ Office of the Attorney General XXXX XXXX XXXX Justice XXXX  XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX Dear sir, I have tried to contact with PayPal over the refunds in concern again on XX/XX/XXXX, but I did not receive any answer. I just want to know what happened to these refunds and want to make them usable as funds by myself. 
Sincerely, XXXX XXXX XXXX XXXX! 

I see your account is currently blocked. This may be preventing you from using everything PayPal has to offer. 
Is this what you are here for? 
I need to know two refunds in XXXX **** which I asked your company often. Your company stated that it refunded ID XXXX {$91.00} ( XX/XX/XXXX ) and XXXX {$130.00} ( XX/XX/XXXX ). I need to know where you have refunded. I need to know whether you have refunded to the sender or the credit card. If you have sent to the sender, I will contact with him to make sure the refund and further process. If you refunded to the credit card, I need to fight with this credit card for refund because I have closed this card by its fault. I know your company relates with XXXX XXXX, which this credit card related. You need to make clear since I am now in the legal issue with this banik. 
I can't find any refunds on your account over the last 60 days. Would you like me to help search for the transaction? 
No Is there anything else I can help you with today? 
There is no refunds in these 60 days. s XX/XX/XXXX XXXX XXXX  Since your company did not provide the proper answer and movement, the refunds in XXXX of **** are not solved at all. I miss these refunds. If your company refunded to the seller, I will ask him. But if your company refunded to the credit card, I need to report this matter to the legal authority. I need the answer on these matter. 
I can't find any refunds on your account over the last 60 days. Would you like me to help search for the transaction? 
No Is there anything else I can help you with today? 
XXXX answer As your PayPal Assistant, I can help with topics related to PayPal. I'm always learning, but right now I'm not able to provide answers on other topics. 
Just give me the answer whether to the seller or the credit card. 
Do you need help with Inquiry About Seller? 
No I found some articles in our Help Center that might help you. Check them out! If you need more help, please rephrase your question or type " need more help ''.

What is PayPal Seller Protection?

How to sell with a Seller Profile?

How to buy from a Seller Profile If it is the seller, the seller must have a lot of issues with your company and forgot to check the refunds related to me. Then, again, it is your fault.

Okay, so you want to check the status of a refund? 
No If you like, I can help you send a message to a customer support agent who will typically respond within a few hours. 

Want me to start that conversation now? 
No Is there anything else I can help you with today? 
You want to cheat me because the amount of total is about {$200.00} and more. If not, you need to find out the information, then I can get back the money. 
Okay, so you need help with a refund? 
No If you like, I can help you send a message to a customer support agent who will typically respond within a few hours. 

Want me to start that conversation now? 
No Is there anything else I can help you with today?

Company response to consumer: Closed with explanation