Consumer complaint received 2025-10-21 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: BROKER SOLUTIONS, INC.
State: FL

Complaint narrative:
To whom it may concern, Greetings, I am a veteran  with a VA Home Loan. My mortgage holder is New American Funding. 

I went back to school for XXXX. With the extreme demands of XXXX school, I became behind with some of my payments. At the time I owed around {$8000.00} with fees ECT... I paid {$5000.00}. However my home remained on track with New American Funding for foreclosure. 

I submitted for a loan modification. After submitting all that was required, I was informed that everything was submitted successfully. 

However, I was asked to RESUBMIT. This occurred over, and over and over again. Each time I was informed that they did not complete the modification within the required 30 days, and that it TIMED OUT, so I would need to RESUBMIT AGAIN. 

I learned, that at that time, VA had a HOLD on ALL VETERAN MORTGAGES, VA HOME LOANS. This HALTED ALL ACTIONS or FORECLOSURE 'S for ALL VETERANS FOR XXXX YEAR. 

After A LOT of FRUSTRATION, with REPEATEDLY SUBMITTING for a loan modification, because New American Funding allowed the submission to TIME-OUT..... 
ALMOST, IMMEDIATELY after the year time line of the VA hold on Veterans home loans, they, New American Funding, FINALLY COMPLETED MY MODIFICATION SUBMISSION. 

They replied with a HIGHER INTEREST RATE and PAYMENTS of OVER {$2700.00} DOLLARS!!! 

With additional, frustration, I contacted the VA Home Loans Department. 

The question then became... 
Why was my interest rate raised higher than 1 %, and in addition, why was my loan not refered for the XXXX program. 

This was a program for veterans such as myself, that needed to catch-up their mortgage payments. 

After they realized that they did not refer me as they should have ; they, New American Funding, at that time, informed me that I qualified to request for my loan to be considered for the Veterans XXXX program. 

I SUBMITTED and WAS APPROVED ON XX/XX/XXXX. 
However, NEW AMERICAN FUNDING, ADMITTEDLY, FAILED TO SUBMIT MY APPROVAL WITH THE VA as REQUIRED. 

Their negligence with doing so, resulted in ME, the VETERAN, TO LOSE MY XXXX  VETERANS BENEFIT. 

This, the XXXX benefit, that I was APPROVED TO RECEIVE, would have placed my loan in a status that... 
* LOWERED MY INTEREST RATE TO 2.2 % * LOWERED MY MONTHLY PAYMENT DUE TO {$1900.00} * PLACE THE OVER DUE AMOUNT TO THE REAR OF MY LOAN, ALLOWING ME TO BE BACK ON TRACK WITH MY MORTGAGE. 

BUT INSTEAD ... because of their ADMITTED!!! FAILURE to handle my loan properly with submission to the VA, AS REQUIRED, I LOST MY BENEFITS. 

New American Funding, then sent me another loan modification with a HIGHER than the 2.2 % that I would have gotten on the XXXX program, and a MUCH, HIGHER PAYMENT of over {$2400.00}, rather than the {$1900.00} that I had with XXXX. 

I, UNDER MUCH DURESS, signed this modification, that I thought was unfair and not right, but felt I had no choice with the deadline that was provided. 

I was to resume payments, the HIGHER PAYMENTS on XX/XX/XXXX. 

When I attempted to make a payment, prior to this date, New American Funding BLOCKED me from making a payment. 

New American Funding informed that the documentation was done in ERROR, and that my payments were to start in XXXX INSTEAD OF XXXX and that the PAYMENT AMOUNT WAS WRONG. 

So, New American Funding, then drafted ANOTHER MODIFICATION FOR ME TO SIGN. 

I was then SENT ANOTHER MODIFICATION with an even HIGHER INTEREST RATE of 5.5 % AND PAYMENTS of OVER {$2700.00} DOLLARS!!! 

How is this fair to me, the consumer, the VETERAN, to be required to bear the burden of THEIR ERRORS. 

It seems to me that fees, penalties and higher interest rates are being placed on me because of THEIR ADMITTED ERRORS! 

It is my view that because NEW AMERICAN FUNDING was NEGLIGENT, They should modify my loan to be in line with WHAT MY XXXX  APPROVAL PROVIDED. 

I am now, once again, being subject to sign another, unjust, modification, UNDER DURESS. 

This very long struggle has effected my health. I had to go to the hospital because the XXXX  was elevating my XXXX XXXX, because their actions are not appropriate. 

Please review this matter as soon as possible, because I am being THREATENED WITH FORECLOSURE IF I DONT SIGN THE NEW MODIFICATION THEY SENT TO ME. 

Also, only, if possible, there MAYBE A POSSIBILITY, that other Veterans are subject, so, if possible, check on other Veterans that have a VA Home Loan with New American Funding that were approved for the XXXX program. I learned, that others were to be notified of similar statuses, so they to may have ALSO LOST their benefits because of New American Fundings practices. 

Thank you for looking into this URGENT MATTER. 

BEST REGARDS,

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation