Consumer complaint received 2024-01-05 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
Solar Panels are not working as XXXX promised. The sale person stated that I would not have an electric bill and that most times the electric company would end up paying me. The most saving that I have received in XXXX for 2 months was a credit of {$28.00}. Since the panels has been installed the credit is less than {$20.00} to {$7.00} a month ( XX/XX/XXXX {$7.00} ). The solar bill is {$210.00} a month with no large saving from the electric company as promised. Also, promised Tax refund of {$10000.00} from the IRS which was a false statement as well. 
Have contacted XXXX numerous times since the installation to let them know that we are not receiving any savings and that there might be a problem with the solar panels. When I was able to reach XXXX I requested that someone come out to service and no one ever showed up. According to the Protection Plan, If something ever fails, they will fix it, period. The service is FREE and certified techs would be sent out. The majority of time you are never able to reach XXXX or the person that you previous talked to or no they are longer working there anymore. No one ever call you back. The panels have never worked properly since day 1. The company is taking our money and not producing as promised. 
XX/XX/XXXX, talked with XXXX at XXXX, emailed her 1 years of bills to review to see why we are not getting the saving and there was no response from her. 
In XX/XX/XXXX, I received a {$390.00} electric bill and a {$210.00} solar bill ( - {$18.00} credit from the light company ). Tried to contact XXXX again to have someone come out to fix the solar panel or provide service/maintenance and was not able to reach anyone from XXXX. On XX/XX/XXXX called XXXX ( XXXX at the finance company ) to complain about paying the solar bill and they were able to contact XXXX at XXXX. XXXX sent an email to me on XX/XX/XXXX and said that our system was built off an avg usage of XXXX or below and the problem is that we are overusing. Using more than what the system was built for and the solar can not meet that requirement. Asked her what does that mean? Still havent heard back from her as yet. XXXX set the requirements for our house and evidently someone didnt do their due diligence before installing the solar panels. 

Demands : Need the solar panels to be re-installed correctly at XXXX cost because we are no longer going to pay for a service that we are not receiving. We have paid faithfully and have not gotten the service that we were promised. Also, we have requested that someone come out and check why the panels are not working numerous times, and no one has ever come out to see why they are working properly. Seeked advice from another solar company and was told that we had too many trees on our property and the guy that sold me the unit need to be fired because there is no way that XXXX should have installed solar panels on our house with all these trees. Not getting enough sunlight for the panels to work efficiently. Just tried of dealing with XXXX unprofessionalism and really would like to get from under the contract because no one is taking this issue seriously. Nothing working as promised.

Company response to consumer: Closed with explanation