Consumer complaint received 2024-04-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: Credit Karma, LLC
State: NJ

Complaint narrative:
I am filing this complaint because I think what happened was very deceitful and very dishonest I dont know whos part I would blame the most but I do know that what happened was wrong. On XX/XX/XXXX I logged onto Credit Karma and when I did I saw some eligible offers that were available to me. I usually dont pay them any mind when I login but I figured I would just glance through them to see what was out there that Credit Karma was saying I was eligible for. I scrolled down and saw an offer from XXXX and saw a {$400.00} welcome bonus was part of the offer. I proceeded to click on the link and follow the prompts and I read the card details rates and fees etc. at which time I was offered {$1000.00} with the {$400.00} welcome bonus and that you had to use the card XXXX times and open up a rewards checking account with XXXX to meet all the qualifications. I had clicked on accept this offer and the {$400.00} welcome bonus went away and a {$200.00} welcome bonus appeared. My credit report was not pulled at the time, so they can't say it was y credit that made them be deceitful. At that point I reached out to upgrade because I did not want to process anything until I got clarification of this welcome bonus. I spoke to someone there they stated that their system has been having some glitches and I would have to go to Credit Karma to get them to honor the {$400.00} welcome bonus when I asked why its an upgrade offer through Credit Karma he couldnt answer the question. I then asked to speak to a Supervisor which a team lead got on the phone and his name was XXXX he said there was nothing that could be done they do not offer the {$400.00} bonus anymore and he was sorry for any confusion. I asked to speak to somebody above him he said he was a team lead and there was nobody that would get on the phone above him to discuss this with me. I also advised him did he realize how serious this was by having a consumer like myself presented with an offer and the offer changed from $ XXXX {$200.00} he said yes but there was nothing that he can do other than send it through escalations which could take up to a week to get back to me. I was so upset at the fact he didnt seem to be bothered at all by what I was saying. On top of that he said they did not offer that promotion any longer and I went right back on Credit Karma site and it was still there the {$400.00} welcome bonus he as a team lead just lied to me about. I just really felt humiliated at that point because it felt like I didnt matter and nothing that I was saying mattered. With that being said I told him I would be filing a complaint and also at that point reached out to Credit Karma I emailed them and got a return email that they were forwarding the issue to a different department that was better able to handle my concerns. I have not heard anything as of today that I am writing and filing this complaint. 
I am attaching both screenshots as I let XXXX know I took screenshots of everything and how it unfolded right in front of my eyes. I dont think what happened to me is acceptable and also deceiving.

Company response to consumer: Closed with explanation