Consumer complaint received 2026-05-29 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: NAVY FEDERAL CREDIT UNION
State: CA

Complaint narrative:
Subject : Request for Reconsideration and Clarification Regarding Business Membership Reinstatement To Whom It May Concern : I am submitting this complaint and request for reconsideration regarding the continued denial of my business membership/account eligibility following the resolution of the charged-off balance referenced in CFPB Case No. XXXX. In Navy Federal Credit Unions official response to the Consumer Financial Protection Bureau dated XX/XX/year>, NFCU stated : our member may reopen the business account if his personal checking account balance is paid in full. I relied on this representation in good faith and proceeded to satisfy the charged-off balance through payment to the collection agency handling the account. However, after resolving the balance as instructed, I was subsequently informed thatchy were instructed to not approve my business for another account or business membership. This directly contradicts the representation made in NFCUs CFPB response. My concern is straightforward : If payment of the balance was the stated condition for reconsideration or reinstatement, why am I continuing to be denied after satisfying that condition? At no point was my business account accused of fraud, misuse, suspicious transactions, or operational misconduct. The business account remained active and functional until the closure process tied to the personal charged-off account and Dividends form. Additionally, I made a documented good-faith effort to resolve the balance before closure occurred, but was misdirected by staff regarding which department handled charge-off payments. I respectfully request the following : 1. A formal review and reconsideration of my eligibility for personal and business membership/account reinstatement. 2. Written clarification regarding whether NFCUs CFPB response stating that I may reopen the business account after payment was accurate. 3. Written clarification regarding whether my denial is : * temporary, * permanent, * policy-based, * risk-based, * or connected to internal reporting systems such as XXXX or XXXX XXXX XXXX 4. Production or review of internal notes and call recordings related to my XX/XX/XXXX and XX/XX/year> communications concerning attempted payment of the charged-off balance. 5. Clarification regarding whether there are any additional conditions preventing reinstatement beyond the balance that has already been resolved. I am not disputing Navy Federals authority to maintain internal policies. My concern is that I relied on the specific representation made in NFCUs CFPB response and fulfilled the stated condition, yet I continue to be denied without a clear or consistent explanation. I request that this matter be escalated to Executive Resolution or the appropriate internal review department for further evaluation. Lastly, I respectfully request clarification regarding whether external consumer reporting systems, internal risk classifications, or other adverse-action criteria were used in connection with my continued denial following payment of the charged-off balance. To the extent applicable, I request compliance with all relevant consumer protection and reporting obligations under federal law, including the Fair Credit Reporting Act and protections against unfair or misleading practices. Sincerely, XXXX XXXX XXXX Managing member XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief