Consumer complaint received 2025-03-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: NAVY FEDERAL CREDIT UNION
State: LA

Complaint narrative:
VIOLATION OF UCC 3-603 ( B ) ( FAILURE TO HONOR PAYMENT ) ** navy federal credit union failed to honor a legally tendered payment falsely claiming non-payment despite proof of USPS Registered Mail delivery on XX/XX/year> VIOLATION OF THE TRUTH IN LENDING ACT ( TILA ) 15 U.S.C. 1640 ( A ) 14. Navy federal misrepresented loan balances and finance charges** in Plaintiffs promissory note versus consumer credit report, violating **TILA disclosure requirements**.

15. Per **15 U.S.C. 1640 ( a ), i am entitled to damages equal to twice the finance charge ( {$18000.00} ). ** UNLAWFUL REPOSSESSION ( UCC 9-609 VIOLATION ) wrongfully repossessed vehicle without a legal claim*to the property, in violation of UCC 9-609, which prohibits unauthorized r
epossession Navy federal is entitled to immediate return of the vehicle and damages for wrongful repossession. 

Fraudulent Loan Misrepresentation, Vehicle Theft, and Consumer Rights Violations Navy Federal Credit Union Loan No. : XXXX XXXX Violations & Breach of Contract 1. Fraudulent Loan Misrepresentation ( {$610000.00} ) Failure to Disburse Funds I was approved for a mortgage loan in the amount of {$610000.00}, yet Navy Federal failed to disburse the funds, while still falsely reporting the loan on my credit report.

This constitutes fraud, unjust enrichment, and breach of contract under 15 U.S. Code 45 ( Unfair & Deceptive Practices Act ).

I demand full disbursement of the approved loan or compensation of {$610000.00} for damages. 
2. Grand Theft Auto Unlawful Vehicle Repossession & Criminal Violations Navy Federal stole my vehicle on XX/XX/year> under false pretenses. 
They did not have my written consent, violating 18 U.S.C. 2112 ( Theft of Personal Property of the U.S. ), which carries a {$250000.00} penalty per violation.

They falsely claimed they had to collect collateral, despite the fact that : The title had already been transferred prior to their repossession notice. 
They had already received full payment for the vehicle on XX/XX/year>. 
Under UCC 9-609, creditors can not seize collateral without a valid security interest, making this act illegal.

I demand the immediate return of my vehicle and full compensation for damages and loss of use.

3. Falsification of Documents 18 U.S.C. 1001 Navy Federal knowingly and willfully falsified documents by : Reporting a nonexistent lien.

Stating that my vehicle had a lien after the title was already transferred.

Claiming they had the legal right to repossess it despite full payment being made.

Each falsification carries a {$10000.00} penalty per violation under 18 U.S.C. 1001.

I demand all falsified records be corrected immediately and a full investigation be conducted into Navy Federals fraudulent activities.

4. Failure to Honor Payment UCC 3-603 ( b ) Violation On XX/XX/year>, I tendered full payment via an endorsed security instrument and sent it via Registered Mail ( Tracking # XXXX ). 
Per UCC 3-603 ( b ), if tender of payment is made and refused, the obligation is discharged.

Navy Federals refusal to honor my payment constitutes fraudulent misrepresentation and wrongful debt collection under the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S. Code 1692e.

I demand confirmation of my full payment and immediate correction of my account records.

5. Truth in Lending Act ( TILA ) Violations Promissory Note Discrepancy My consumer credit report reflects a loan balance of {$30000.00}, while my promissory note states {$39000.00} with a finance charge of {$9000.00}.

Under U.S. Code 1640 ( a ), each violation results in damages equal to twice the finance charge.

Per U.S. Code 1635 ( b ), I have the right to rescind the loan and retain my property due to misrepresentation.

I demand correction of my payment records, refund of my promissory note amount, and statutory damages of {$18000.00}.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation