Consumer complaint received 2024-01-18 00:00:00
Product: Debt collection — Mortgage debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Real Time Group, Inc.
State: PA

Complaint narrative:
In XXXX of XXXX we purchased a home. It consisted of two mortgages being serviced by XXXX XXXX XXXX XXXX ; they designated XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as nominee for their successors and assigns. XXXX XXXX XXXX XXXX ended up being involved in a lot of deceitful and unethical practices ; as a matter of fact, because we were young and for the most part, clueless about the financial aspect of home ownership, my wife and I were goaded into having two mortgages on the property. The loan agents also assured us that having two mortgages was a temporary solution and we would be able to refinance both mortgages into one mortgage within a couple of years of maintaining the mortgage. 
In XXXX we tried to refinance the mortgage, like what was told to us in XXXX. The companies that we contacted were adamantly against refinancing the loans and for good reason. We eventually went back to XXXX XXXX and asked them to refinance the mortgages. They stated that they would not refinance the loans but that they would modify them. They sent out a modification letter, which we still have, and told us that we wouldn't have to do anything except pay a specific amount and maintain that amount for three months and our new payment would automatically go into effect, which we did. So to our understanding they combined both mortgage payments into one mortgage payment because 1. ) The single mortgage payment was $ XXXX- {$60.00} less than the combined double mortgage payments. 2. ) The original mortgage was extended 10 more years essentially making it a 40 year mortgage. 3. ) They didn't mention any other payments in the letter nor did they send out any additional letters for the second mortgage. We found out after closing and after obtaining the book & page records from the Recorder of Deeds of XXXX XXXX and the title report that XXXX XXXX was not eligible to collect money for the second mortgage because they were never assigned the second mortgage, which should be considered fraud. 
In XXXX of XXXX we sold that home. The day before settlement we were alerted by a real estate agent via the title company ( XXXX XXXX ) that there was an open mortgage on the title. As it turns out XXXX XXXX XXXX XXXX never assigned the second mortgage to any other entity even though the first mortgage was assigned numerous times. 
So either they neglected to assign the second mortgage over due to all their unscrupulous and deceptive practices or they wrote it off as a means of their incarceration agreement and neglected to issue a clearance of it. 
Nonetheless the real estate agent ( XXXX  XXXX ) told the title company to move forward with the sale because he would figure it out. 
I was unaware that a house could be sold with an open mortgage on it so I don't know how or why the sale went through ; that too seems unethical and opportunistic. 
Maybe they sold it because the records for the property showed there was no assignment of that second mortgage and they believed it would just be cleared. 
So what they decided to do was hold the money. Not just the proceeds associated with the second mortgage but the proceeds associated with the first mortgage even though the first mortgage was paid off and satisfied and had nothing to do with the second mortgage. 
In the middle or end of XXXX the same real estate agent claimed he found who had the second mortgage and he claimed it was XXXX XXXX and how he was waiting to see if they would clear the second mortgage. About two weeks after that he contacted us and said that XXXX XXXX  did not have the loan and that some company by the name of Real Time Resolutions Inc had the loan. When I called XXXX XXXX the representative told me that they rarely handle second mortgages. She also informed me that they only had the first mortgage and gave it to another company. She never mentioned anything about any other company having the second mortgage, so the real estate agent was lying. 
I contacted Real Time Resolutions Inc ; they stated that XXXX XXXX XXXX recruited them to collect the second mortgage amount. They also claimed that they sent a letter to us which neither my wife nor I received. They sent a copy of the letter which didn't address anything definitive ; it was a hypothetical letter. I called XXXX  XXXX XXXX two weeks ago as of writing this letter ( XX/XX/XXXX ). The representative stated that they had the first mortgage only and gave it to someone else, which I believe was XXXX XXXX XXXX. Furthermore XXXX XXXXXXXX XXXX never was assigned the second mortgage so they would not have been able to assign it to Real Time Resolutions Inc, so and yet again that's a lie, which seems to be the theme now. Also RTRI never put a lien against the property ; they never filed a judgment against the property ; they never reported the money owed to my credit report nor my wifes credit report. 
The second mortgage was never assigned to any entity or group or individual ; not XXXX XXXX XXXX ; not XXXX XXXX ; not Real Time Resolutions Inc. 
Nonetheless Real Time Resolutions Inc was told who was holding the money that they claimed they had the legal rights to, according to the book & page records of the the property, but they never submitted the appropriate legal documents to get what they claimed they were legally owed as of typing this letter ( XX/XX/XXXX ). 

XXXX XXXX of XXXX XXXX continues to hold the proceeds of both mortgages even though only one of the mortgages is in question. 
He stated that if the matter was not resolved in four months, he would release the funds to the courts. That was back on XX/XX/XXXX and it's now XX/XX/XXXX. 

XXXX XXXX has stated that we told him not to pay Real Time Resolutions Inc ( RTRI ) - XXXX is the nominee that records all transactions, assignments, successors, etc., regarding the property. XXXX XXXX never asked our approval, opinion, or input on whether or not to pay the servicers of the first mortgage ; he just went and paid them according to the book & page records. If XXXX is legally authorized to have owned the second mortgage via XXXX through the book & page records then they don't need our approval to be paid. After XXXX XXXX claimed he found out who had the second mortgage from XXXX XXXX, they sent him an invoice for what was supposed to be owed. I then contacted XXXX XXXX and sent him that invoice. I told him that it was from RTRI and asked if he knew of them or did he have any records of them. He stated that he didn't know who they were. He then asked me if I knew who they were. I answered no. At that point I told him to hold off on everything because I wanted to find out who exactly was RTRI. He then stated to ask them for documentation proving they were assigned the second mortgage. I contacted RTRI and was told that XXXX XXXX XXXX requested them to collect the balance of the second mortgage. I asked them for documentation. They sent me a copy of a letter that they claim was sent in XXXX, which I never received nor did my wife. I then told the representative what was going on and who had their money and what they would need to receive it. When I contacted XXXX XXXXXXXX XXXX they had no information of the second mortgage ; furthermore they were not assigned the second mortgage so they wouldn't be able to assign it to RTRI. About 2-3 weeks later I called XXXX XXXX and asked if he had any contact with RTRI. He stated that he hadn't. I told him what transpired when I contacted RTRI and that they sent me some documentation. I told him that I'll send him the documents via email and call him back. I called back and asked if he received the documents. He stated yes. I then asked him a direct question. If we pay RTRI will you release the funds? He then stated that he didn't know because he doesn't have any info of them from the book & page records and the documents that he received weren't enough to prove they were assigned the second mortgage or that they owned the second mortgage. He then asked if I still wanted to pay RTRI and I said there's no reason to pay them if they don't have the legal documentation in order for you to release the funds. So I did tell him not to pay them but it was because of what XXXX XXXX implied.

Company response to consumer: Closed with explanation