Consumer complaint received 2024-10-17 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Nelnet, Inc.
State: CA

Complaint narrative:
I attended XXXX XXXX XXXX XXXX from XXXX, and graduated with a degree in XXXX XXXX Before I enrolled in XXXX, I was subjected to very aggressive tactics from the enrollment advisors at the school. I spent almost XXXX years developing my portfolio for acceptance, which was required as of XXXX when I first enquired. When I arrived at my interview for enrollment in XXXX, I no longer needed that portfolio - the school had been purchased by XXXX, and their new goal was to enroll quantity, not quality. During my interview process, I was told that I would be making $ XXXX within the first year of graduation.I also inquired about how the school helps place their students in jobs, what events they hold to encourage networking, and how much of the alumni is involved with hiring new graduated for assisting and studio managing. I was delighted to hear that the school had a 98 % job placement success rate. I was both shocked by such a high number, and excited that they worked so hard for their students. They were the web of connections I would need to get my career going, and that number made the decision to take out those loans that much easier. After graduation, the only job I managed to land via the schools job placement system was a XXXX XXXX XXXX XXXXXXXX XXXX that yielded me approximately $ XXXX over the course of the project. Id also like to mention that this XXXX  was found for me in XXXX, 4 years after I graduated. 

Everything XXXX sold me that day was a lie. The money I would be making post graduation, the networking, the job placements, the prestigiousness - everything. By the time graduation came around, my parents had signed for $ XXXX in loans for me to finish school - and that was for tuition only. They mislead students on how much the actual cost of attending XXXX was, from the tuition increases every year, to the lack of rental equipment and student housing. No one explained the different types of loan options, federal or private, and what was available to us. I had looked into attending different colleges after XXXX to try and get something else going career wise, only to find out that many of my credits weren't transferrable to other educational institutions. 

If it wasn't for my parents help the decade after graduation, I honestly don't know what I would have done. It took me a decade to be self sustainable after my graduation. 

I was part of the class action lawsuit in XXXX due to an investigation by the XXXX which was thrown out on a technicality and XXXX was dismantled, and the investigation was never restarted. I did receive a settlement of approximately {$5000.00}. Currently I am part of the XXXX XXXX  XXXX lawsuit. My parent 's Parent Plus Loans were officially cancelled, but we have not received any amount in a refund. I am writing this in support of those who have not had their loans cancelled, or hold private loans. All XXXX borrowers deserve to have their loans cancelled from this fraudulent school, and we deserve to have any money paid reimbursed, including interest. 

On XX/XX/XXXX the XXXX Borrowers sent the department of education the XXXX XXXX XXXX : A Borrower 's Investigation details the specifics of the predatory nature of the school, including XXXX pages of evidence they have collected against XXXX and XXXX XXXXXXXX the borrowers themselves. The evidence comes from lawsuits, settlements, congressional testimony, and federal investigations. Furthermore, the Ask Letter cosigned by XXXX organizations including, XXXX, Project on Predatory Lending, Student Borrower Protection Center, the Debt Collective, and others collectively recommends the broad cancellation of all XXXX XXXX loans. 

I am filing a complaint for the Department of Education to take notice that the borrowers deserve to be made whole from a governmental system of oversight that has failed them.

Company response to consumer: Closed with explanation