vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: SC

Complaint narrative:
Subject : Request for Removal of Inaccurate Charge-Off Entry from Credit Report Dear Sir/Madam , Creditor : XXXX XXXX . 
Account Number : XXXX Date Opened : XX/XX/year> Amount Past Due : {$300.00} Current Balance : {$300.00} Derogatory Amount : {$1.00}. 
Date Reported : XX/XX/year> Status : Collection/Chargeoff I have identified a discrepancy in the reported information. The Amount Past Due of {$300.00} and the Current Balance of {$300.00} do not align with the Derogatory Amount of {$1.00} reported. Specifically, the difference between the Current Balance and the Amount Past Due is {$6.00}, which is not accounted for by the {$1.00} derogatory amount.

In accordance with Title 15 of the United States Code, Consumer Law Protection, the following legal references support my request : The following legal references support my request : 1. 15 U.S.C. 1681 - Fair Credit Reporting Act ( FCRA ) : Ensures accuracy in credit reporting.

2. 15 U.S.C. 1681i - Procedures for Disputing Inaccurate Information : Outlines procedures for disputing incorrect information.

3. 15 U.S.C. 1681s-2 - Responsibilities of Furnishers of Information : Mandates accurate reporting by furnishers.

4. 15 U.S.C. 1681e ( b ) - Accuracy of Information : Requires accurate information in credit reports.

5. 15 U.S.C. 1692e - Prohibition of False or Misleading Statements : Prohibits false statements in debt collection.

6. 15 U.S.C. 1692f - Prohibition of Unfair Practices : Prohibits unfair practices in debt collection.

7. 15 U.S.C. 1692c - Restrictions on Communication Practices : Limits communication practices in debt collection.

8. 15 U.S.C. 1692g - Requirement for Debt Validation : Requires validation of debts.

9. 26 U.S.C. 6050P - Information Reporting for Canceled Debts : Requires reporting of canceled debts using Form 1099-C.

10. 26 U.S.C. 6041 - Information at Source : Mandates reporting of certain payments to the IRS.

11. 26 U.S.C. 6042 - Information Reporting on Dividends : Requires reporting of dividends to the IRS and shareholders.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Why until now these negative accounts are still here it's been a while since I've done this I have filed a complaint with the ftc for these accounts why so far there is no action. And I also received a letter from the bureaus saying that I am not the one who will send the letter for the bureaus, this is wrong because I am the one who will send my letter, here are the lists of negative accounts that I want as soon as possible.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: BARCLAYS BANK DELAWARE
State: OH

Complaint narrative:
I refinanced my home and paid off this loan. Due to closing times, this loan was overpaid by {$990.00}. The loan was paid XX/XX/XXXX. The online account says that a check for the refund was sent on XX/XX/XXXX. I have not received it. Since then I have spent HOURS on the phone asking about my check. I was told in XXXX it would be resent. I called XXXX and was told that it was never sent in XXXX. SInce then have been told multiple times it was being sent and then when I don't get it, I am told the check was never sent. I was supposed to have it in hand by XX/XX/XXXX. It is XXXX and today i was told, again, it was never sent. 

I spoke with XXXX, operator ID XXXX and her XXXX XXXX XXXX ID XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: AZ

Complaint narrative:
To Whom It May Concern, This Is my Third written request for Method of Verification. You company has failed to provide me with this information and continue to violate my consumer and civil rights. I have been maintaining accurate logs of my letters and will file a complaint with the CFPB. 
These Unverified accounts continue to hinder my ability to obtain credit. Please provide me with the information below : I demand the following Unverified Accounts be provided Physical Verification or Deleted Immediately. Please Provide Method Of Verification. 
The unverified items listed below remain on my credit report in violation of Federal Law. You are required under the FCRA to have a copy of the original creditors documentation on file to verify that this information is mine and is correct. In the results of your first investigation, you stated in writing that you verified that these items are being reported correctly? 
Who verified these accounts? Describe the procedure used and method to determine the accuracy and completeness of the disputed information, including the business name, address and furnisher of information connected to any in accurate information. 
You need to do a reasonable investigation in compliance with FCRA section 611 part ( b ) sub sections below. 
As per the FCRA : ( iii ) a notice that, if requested by the consumer, a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available You have NOT provided me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. 
The law is very clear as to the Civil liability and the remedy available to me for negligent noncompliance ( Section 617 ) if you fail to comply. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I have been keeping detailed records of each letter with certified US Mail tracking in case needed to pursue further legal action. 

I demand the following accounts be verified or removed immediately. 
1. 15 U.S. CODE 1692e - False or misleading representations XXXX XXXX XXXX Account Number : XXXX Update to Open/Never late 2. there is some inaccurate information reporting XXXX Account Number : XXXX Please remove it from my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I have submitted multiple disputes regarding these accounts that is reporting inaccurately on my credit report. I have also submitted multiple reports regarding the account that needs to be updated. 
These companies have refused to do work on disputes even though they're required by the law to do so. 

Account XXXX : XXXX Account XXXX : XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TN

Complaint narrative:
I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
To whom it may concern ; Why do you continue to ignore my request to block outdated and unverifiable information?

I have already provided the required documentation to report that my Identity was compromised by XXXX Data Breach here Is proof.

I was a victim of Identity Theft and I already asked you to block these items in my previous letter.

Per the Fair Credit Reporting Act Section 605B. Block of information resulting from identity theft [ 15 U.S.C. 1681c-2 ] ( a ) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer.

The following items need to be removed and blocked as they are fraudulent.

1. there is some inaccurate information reporting. 
XXXX XXXX XXXX XXXX XXXX : XXXX Please remove it from my credit report. 

2. 15 US-CODE 1692E FALSE OR MISLEADING REPESENTATIONS-XXXX XXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report. 

3. there is some inaccurate information reporting. 
XXXX XXXX XXXX Account Number : XXXX Please remove it from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: WA

Complaint narrative:
My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
In accordance with the Fair Credit Reporting act, 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. secondly, I have the right to sue if i think consumer bureaus are preventing me from getting certain loans or benefits by reporting false information on my report.

Incorrect credit reporting, I have an account that is not correctly reported.

Account Name : XXXX XXXX XXXX Account number : XXXX You have this account balance as {$25000.00} but the current account balance is {$24000.00} I have attached a screenshot of this account information below

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
In accordance with the Fair Credit Reporting act, 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. secondly, I have the right to sue if i think consumer bureaus are preventing me from getting certain loans or benefits by reporting false information on my report.

Incorrect credit reporting, I have an account that is not correctly reported.

Account Name : XXXX XXXX XXXX  Account number : XXXX  You have this account balance as {$25000.00} but the current account balance is {$24000.00} I have attached a screenshot of this account information below

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — High pressure sales tactics or recruiting
Company: Navient Solutions, LLC.
State: LA

Complaint narrative:
I submitted a complaint ( ID XXXX ) on XX/XX/year> to Navient Solutions about my private loans being invalid due to proven evidence that my school was guilty of illegal practices. Also, that Navient and its predecessor, Sallie Mae, failed me as a borrower at every step of repayment. I am resubmitting a complaint as to the manner in which I received a response and only received a School Misconduct Discharge application by mail, which stated on the cover that I'd requested it when in fact I had not requested it. However, after months of assembling all of the same legal documents and facts that are already public information about XXXX XXXX XXXX XXXX and its parent company XXXX, I was able to complete the application and submit it. ( 2 ) Two copies, one via email and one via mail, were submitted to Navient. 
I would like this to be on record with CFPB, as it is difficult for me to trust a lender that has already committed misconduct against me and is in connection with for-profit, predatory schools that are permanently closed and no longer accredited.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NJ

Complaint narrative:
ACCORDING TO 15 USC 1681I - XXXX, XXXX, AND TRANSUNION HAVE 30 DAYS TO INVESTIGATE AND SEND ME THE RESULTS. 

In accordance with the Fair Credit Reporting act. These accounts violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 




XXXXXXXX XXXX XXXX XXXX XXXXXXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: ENCORE CAPITAL GROUP INC.
State: TX

Complaint narrative:
I do not have any account nor have I ever done business with Midland Credit Management. I have asked that they stop calling me over 30days ago and asked for proof of a contract or a purchase agreement which they were not able to provide XXXXXXXX XXXX XXXX. I have written to XXXX XXXX XXXX XXXX XXXX disputing the above collection 's name and that tradeline. My credit file was recently breached from XXXX XXXX XXXX  and I am reviewing my file and addressing the inaccurate information that I am seeing. My address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX. I ask for your assistance since I have not been able to have this information corrected though my contact with the credit bureaus. 

Thank you XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Fay Servicing, LLC
State: NY

Complaint narrative:
I sent Notice of Error letters pursuant to 12 CFR 1024.35 on XX/XX/XXXX, and XX/XX/XXXX, to Fay Servicing. 

Fay Servicing sent the enclosed response letter dated XX/XX/XXXX, without correction of any of the errors or mentioning anything about the invalid notice of pendency. 

In the state of XXXX XXXX foreclosure and sale can not take place without a valid notice of pendency. I requested to cancel the foreclosure sale scheduled for XX/XX/XXXX, at XXXX XXXX due to there being no valid or active notice of pendency filed with the court which are violations of CPLR 6511, CPLR 6513 and RPAPL 1331. 

A notice of pendency was filed in this on XX/XX/XXXX, and then it later expired without extension on XX/XX/XXXX. When a notice of pendency is filed in the county where the realty is situated ( see CPLR 6511 ) it is effective for three ( 3 ) years from the date of filing ( see CPLR 6513 ). 

The extension, however, [ m ] ust be requested prior to the expiration of the prior notice. No one made a request to the court to extend the notice of pendency that was filed on XX/XX/XXXX, which was required prior to the XXXX ending period. 

The notice of pendency expired by operation of law. ( See CPLR 6513 ). The statute is clear that an extension of notice of pendency [ m ] ust be applied for, granted, recorded, and indexed before the expiration of the prior three-year period. ( See CPLR 6513 ). That was not done. 

XXXX XXXX requires that a valid notice of pendency be filed at least XXXX days before a final judgment directing a foreclosure sale is rendered, and it is a prerequisite for a valid judgment and sale. That was not done. 

In the state of New York, a judgment of foreclosure and sale ( which is what allows a foreclosure sale to be conducted ) can not be awarded unless a valid notice of pendency ( XXXX XXXX ) has been on file with the court at least 20 days before that judgment is rendered Moreover, Fay Servicing did not advertise the property for sale in a local newspaper in accordance with RPAL section 231 prior of the foreclosure sale date of XX/XX/XXXX.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.

So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft.

This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for account listed without my expressed written consent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.

Complaint narrative:
Im reaching out for your help regarding the incorrect account listed on my credit report. This situation has damaged my reputation, and I urgently need your help. The way youve handled my credit report has left me struggling, as the inaccurate information has seriously tarnished my reputation. Its crucial that these errors are corrected so I can move forward with my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.

Complaint narrative:
Im reaching out for your help regarding the incorrect account listed on my credit report. This situation has damaged my reputation, and I urgently need your help. The way youve handled my credit report has left me struggling, as the inaccurate information has seriously tarnished my reputation. Its crucial that these errors are corrected so I can move forward with my family.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation