Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear CFPB Representative, I am submitting this formal complaint against Experian for failing to accurately report my credit information and refusing to conduct a proper investigation into my dispute, in direct violation of the Fair Credit Reporting Act ( FCRA ). Despite my repeated requests, Experian continues to report a past-due balance on a charged-off and written-off XXXX XXXXXX/XX/XXXX account XXXX XXXX On XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX on several occasions. The credit bureaus stated the XXXX account was properly investigated but how is that possible if the open dates the status of the account and the dispute ate not accurate this grounds for removal They also violated my rights under 15 U.S.C 1681 section 604 A Section 2 The law clearly states a consumer reporting agency can not furnish account without my written instructions which I havent given these accounts written permission to furnish these accounts on my credit report. Additionally I am receiving harassing phone calls from XXXX due to my CFPB complaint, in which they attempt to pressure me and claim that they will not assist or remove the incorrect information because I have a cease-and-desist letter in place. 
Experian updates the balance on this closed and written-off account every month as if it were still active, which has damaged my business credit and financial standing, causing me to lose opportunities and creating financial instability. The balance of {$2800.00} is still being reported as past due with a late payment status, despite the account being charged off, which should constitute a 1099-C cancellation of debt. Experian refuses to conduct a proper reinvestigation unless I provide personal documents, such as a utility bill, which they are not legally entitled to demand as a prerequisite for investigating my dispute.

This has resulted in defamation of my character and harm to my business prospects, as well as preventing me from securing employment with financial institutions, thus impairing my ability to support my family and fulfill my financial obligations.

Experian cites Section 611 ( a ) ( 3 ) ( A ) of the FCRA as justification for dismissing my dispute, claiming insufficient information. However, I have already provided : A bank statement proving my identity, A valid government-issued ID ( passport ), A statement confirming that the account is charged off and written off.

Experian falsely reports that my dispute has been verified without providing sufficient information on how they verified it. I formally request detailed documentation on how the dispute was verified, including the sources and methodology used. Furthermore, my credit report contains discrepancies where data on my Experian report does not match reports from other credit agencies regarding the collection/charge-off status and corresponding dates. Specifically, the collection date and the date of last activity are incorrect. These discrepancies violate consumer protection laws and further highlight the inaccurate reporting by Experian.

Violations and Supporting Legal References : Failure to Conduct a Reasonable Investigation ( FCRA 611 ) Experian is required to investigate disputes thoroughly and correct inaccuracies but has failed to do so.

Misreporting a Charged-Off Debt ( IRS 1099-C & FCRA 623 ) A debt that has been canceled via a charge-off should not continue to report a balance or late payment status.

Unauthorized Use of Personal Information ( FCRA 604 ( a ) ) I did not authorize Experian to continue displaying my personal financial information inaccurately.

Inaccurate and Inconsistent Reporting ( FCRA 607 ( b ) ) Credit reporting agencies must ensure maximum possible accuracy ; discrepancies between agencies suggest a failure to uphold this standard.XX/XX/XXXX CFPB Lawsuit Against Experian The CFPB has sued Experian for failing to properly investigate consumer disputes and allowing incorrect information to persist. My experience aligns with these allegations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation