Consumer complaint received 2025-01-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WI

Complaint narrative:
Best Recovery services picked up my car XX/XX/XXXX. 

I paid thousands to get it back XX/XX/XXXX. 

XXXX XXXX makes you pay, then sign off there's no damage, before they bring the car out. 

My car had extreme rear bumper damage. $ XXXX estimate. And they ripped off my front license plate bracket too? And did front grill damage. 

It was 100 % done by their XXXX tow truck. And if course the tow co.lied, and b of a sided with them. 

There was NO impact or car accident. There's rear driver side bumper is RIPPED DOWN! 

Only a XXXX couldn't see.Theres no impact. B of A won't help me get the pics. 

My only way for justice now is small claims or civil court.A Attorney said he'd represent me for {$2.00} k. I shouldn't need to go to court. This happened in XXXX.I 'm over XXXX miles away. 

This is the biggest kick in the teeth, by the bank, siding with bold face liars. They have several XXXX star reviews about damage and theft to property too.They stole {$200.00} worth of food, and even laundry detergent too. 

And the bank won't even ask them about why the plate was ripped off, and had to be XXXX mailed back to me. 

This co.is what's wrong with XXXX. 

I had to pay over $ XXXX in repo fees alone. 

XXXX video cameras didn't catch any of it. 

The car was towed out of the space by the rear tires.B of A said the pics they saw, are with the front tires lifted? But they won't forward the pics. The lady at XXXX XXXX XXXX said she'd send then today about XXXX XXXX.Now it's XXXX midnight, and no pics. 

They don't want to help.Bank of America is absolutely no help.They actually condone this behavior. They just take slimy tow truck companies word for it.They did NO investigation. They didn't care what i said. 

They think I should of had my video recorder out. 

I sent them a Pic of XXXX bumper attached, a few days earlier, not good enough. 

Its a XXXX XXXX they can't tow it from the back.They did the damage, and manipulated the pics. 

When I called and complained to the tow XXXX said his pics, my bumper is attached!? 
They told me to complain to the bank.Well I did and XXXX weeks, only wasted my time. 

100 % the tow co.ripped my bumper down! 

B of A initially had a XXXX named XXXX call me, and he instantly sided with the XXXX XXXX they had XXXX called XXXX, and he was nice, but useless. There's no way he or they did a investigation. 

They never answered why my laundry detergent was stolen.They say they threw away all of my food. Yeah right!

And the bank would never answer why my front license plate bracket was ripped off either.I never got a auto body appraisal for the front grill, because i was so mad and focused on the rear bumper. It's hanging XXXX '' XXXX from the street.And could easily snag on a pot hole, or something. It scrapes sometimes now. 

XXXX.doesnt have street cameras. I contacted the XXXX, XXXX AND XXXX Police. I've contacted XXXX Attorneys. I contacted XXXX businesses of where I was, that day, and the day before. No one seems to want to help with a pic. 

I called XXXX more place today, that I went to XX/XX/XXXX. But i figure if they help me, they'll say, that was a day before. 

I owed over $ XXXX to get my car back. I didn't even know if I could scrape it together, at the time of repo.I wasn't thinking, let me live video this. It made me homeless. I was in MI for a job interview. I was sad, and just grabbed some clothes, and walked away. I immediately called B of A to see what I owed. $ XXXX with repo fees. I had to pay $ XXXX to the tow co.for storage too.Now they want me to eat this extreme car damage. I'm beyond livid, and sickened. 

Everyday Americans just keep getting XXXX by big business. I detest B of A now.Theyre a gross, disgusting, overly greedy company. 

100 % XXXX XXXX XXXX did the damage, or I wouldn't have wasted XXXX minute, on it.I have XXXX hours+ invested, and have gotten almost nowhere. Except now it looks like I'm forced yo take them to court.And they won't send their pics? And Bank of America won't just forward me, what they have.Its my car.Theyre my property. Bank of America is no help at all.Just useless, worthless pathetic condoning crooks!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation