Consumer complaint received 2025-07-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
In XX/XX/XXXX, I was planning a group trip with friends to Hawaii. We were using my computer to look at dates and flights on XXXX XXXX website. We had agreed ahead of time that my friend would use his credit card to pay for the tickets. However, during checkout, my Chase card was accidentally used instead it had been saved on the browser from a previous booking in XXXX. 

I was not at the computer when the actual purchase was completed. I was not the one selecting the dates or finalizing the purchase, and I did not authorize my card to be used. The tickets were purchased under my friends account but had my payment information saved, but we agreed that it would be paid with my friends card, not mine. 

The charge appeared on my card on XX/XX/XXXXXXXX  for a total of {$1100.00} ( XXXX tickets at {$360.00} each ). I contacted XXXX XXXX and explained the situation, but they refused to reverse the charge. I then disputed it with Chase, and a refund was issued. 

On XX/XX/XXXX, XXXX XXXX rebilled my card for the same amount again without my permission. The transaction shows in XX/XX/XXXX when I was billed on XX/XX/XXXX so finding it was way down in the payment history as if it was hidden, I was surprised when i saw how much i owed on my credit card because I know i don't waste that much especially in a single month after i completely payed off my credit card after the initial refund chased gave me. When chase gave me the refund, I took the opportunity to pay off completely my card, I even called to make a reversal on a previous payment of my chase card because I wanted to make sure I wasn't paying for the Hawaii tickets since I didn't know my card was used until days after the incident, and I was making a hefty payment on my card at the time. So I went through the struggle on reversing a payment to get my finances sorted out effectively after the initial refund. and now it turns out months after the refund they charge me again, I should only have grocery 's that i buy for my family ( I live with family but I am financially independent, XXXX income as proven in financial aid and other IRS forums which can be given upon request ) and food that I have to pay for the month, but now i have this {$1100.00} extra on my card that shouldn't be there in the first place. I submitted a full written explanation to Chase when reopening the dispute. However, Chase denied the claim, saying they reviewed evidence submitted by the merchant which was never offered to show me the evidence or anything. 

Please also keep in mind that I am a XXXX  working towards a XXXX XXXX and I received financial aid to pay for my education and can not really allocate my government gifted resources to pay for this since this charge shouldn't of been on my card to begin with. If you wish to have proof of all this please email me or contact me I will happily give you proof of student enrollment, financial aid assistance and even bank account so you can see how this bill affects my educational finances.

Company response to consumer: Closed with explanation