Consumer complaint received 2024-05-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MO

Complaint narrative:
On XX/XX/XXXX I recieved a pre-approved credit card application in the mail it was good terms so I decided to look into it specifically I entered the information in and it said I wasn't approved for that promotion because I'm a pre existing customer to capital one but on the paper it clearly states I quote existing or previous card members are not eligible for this product if they have recieved a new card member bonus for this product in the past 48 months. Which I have not so after it said I wasn't eligible it said I'm eligible for the same exact card without the XXXX cash bonus which was fine I was reading the terms at the very end right before I accepted the terms a call came in I picked it up ended it went right back to accept the terms and it started the application over to the beginning at that same time my phone notification went off saying I had a credit inquiry and XXXX points have been deducted from my credit score so I called them up to tell them it started my application over because I answered a call I got approved for the card it hurt my credit score by XXXX points XXXX gave me a number to call from XXXX to XXXX the application would still be open and they can correct it so no big deal the following day I contact the number XXXX gave me and they tell me pretty much what happened is I applied for a promotion I wasn't eligible for which is untrue preexisting customers are eligible if they haven't had a card bonus in 48 months they yell me I was accepted for the same card without the bonus but since I left the screen to answer the call for security reasons it starts application over so I said it's an easy fix get rid of the inquiry or give me the card I was accepted for and let me agree to terms they basically told me they can't I need to fill out another application and do it again which causes more points to come off this is as predatory practices I have ever seen I work very hard for my XXXX creditscore so to recap I received a promotion pre-approved application from Capital one I am an existing customer it says I was not approved because I'm a pre-existing customer which it states on the piece of paper that pre-existing customers are eligible if they haven't had a bonus in the past 48 months which I haven't I have a great credit score I applied for the piece of paper they mailed me Which they inform me I wasn't eligible for but then said you are eligible for the same exact card without the bonus so that's a bait and switch then before I could even get done reading the terms and agree to them a phone call comes in for 10 seconds I go right back to the screen and it starts my application over to the complete beginning Right after that I get a alert from my app saying that XXXX points has been deducted for a hard inquiry on my credit report I call them instantly to let them know what just happened they tell me that the application center is only open from XXXX XXXX XXXX and to call between those hours The next day I was closing on the home I couldn't make the call XXXX XXXX they're telling me that there's nothing they can do the application was only good for 24 hours so they can't give me the card unless i fill out another application and they won't remove the inquiry from my credit report so now I have a XXXX point hit to my good credit score and nothing to show for it but being a loyal customer and not one person even tried to rectify the problem I've never ever dealt with such nonsense for being a good customer and falling for there scheme I want the card I filled the application out for and was approved for or the inquiry removed from my credit report

Company response to consumer: Closed with non-monetary relief