Consumer complaint received 2023-12-23 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Bread Financial Holdings, Inc.
State: IL

Complaint narrative:
Original dispute submission on XXXX  : Hi, I would like to submit a complaint against : DELL and Comenity Capital Bank ( which is part of Bread Financial ) to remove the additional interest they are trying to charge : {$490.00}, as I only agree to pay the remaining of the balance : {$840.00} ( {$1200.00} [ total purchase price ] - {$370.00} [ I already paid ] ). 

On XX/XX/XXXX I have purchased a computer from DELL for {$1200.00} on credit/loan with Dell Financial Services ( simply to improve my credit score ). I have signed up for a {$150.00} fixed payment amount each month and got a confirmation over an email. With auto-pay setup - I assumed it will be paid on time and I honestly do not recall such outrageous " deal '' where if the loan is not paid in 1 year - all the interest from that year will be charged at once. 

This seems like intentional fraud where auto-pay system is either not working or they changed it to minimal payment amounts so that it would run over 1 year, so that I end up owning them all this interest, not to mention- they hide these outrageous conditions on the 3rd page of the statement, written with small blue hard to see letters. I do not recall such conditions when I was purchasing the computer. 


- DELL Statement from XXXX XXXX ( this is all I got and yes it shows minimum payment due, not the auto-pay amount I setup, so I was under assumption the auto-pay system would charge my account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
- Same DELL Statement downloaded this XXXX XXXX  ( now it shows all the details, including the conditions on 3rd page, small blue letters ) XXXX XXXX XXXX XXXX XXXX decline to pay all this interest ( {$490.00} ) as this is obviously made to trick people/rip them off. 
1 ) I have setup {$150.00} fixed monthly payment and got a confirmation, which they either changed without my consent or something was broken in their system and this is not my fault : hXXXX XXXX XXXX XXXX ) I do not recall such outrageous conditions, they never appear on the very first statement from DELL/DELL Financial Services/Bank XXXX After all, these conditions don't matter much as with the {$150.00} fixed payment I have setup initially - I would not be in this situation in the first place. 

-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Today : XX/XX/XXXX - I received another mail from them which states : Your account was previously enrolled in automatic payments with DFS, via the Customer Portal ( CP ) on XXXX XXXX XXXX  The payments were initially set up for a fixed payment amount to {$150.00}, later that same day the amount was updated via the CP for the minimum payment due. 

This is an absolute lie! I never did that and why would I even do that??? Besides, there was no confirmation on the secondary change to minimum payment, unlike there was a confirmation for initial change when I set it up to {$150.00} ( I attached confirmation email screenshot ). They silently changed my payment setting to minimum, so that they could then charge all the interest, this is FRAUD!

Company response to consumer: Closed with explanation