Consumer complaint received 2024-07-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Westlake Services, LLC
State: SC

Complaint narrative:
I am writing this to report a situation in which I believe that is wrong on behalf of what I suspect as dealer fraud. When I purchased my vehicle back in XX/XX/XXXX of 2023 from US AUTO SALES INC, they NEVER completed my Electronic Vehicle Registration, which means I can't register my car to receive the license plate. I paid the down payment as well as the first month insurance to be able to drive off the lot. US AUTO SALES knew they were going out of business when I was sold my vehicle hence why the XXXX  is pending to this day with the DMV. When the paper tags expired, I started getting pulled over in XXXX XXXX and was told I can not drive the car and that the car is not REGISTERED. So that prompted me to speak with the DMV because I didn't understand why everything was not done and I haven't received anything in the mail. I had no problem making a payment on the vehicle but couldn't because I not only couldn't get anyone on the phone but when i went to the office, it was completely vacant. By the time XXXX " took over '' my paper tags had expired, and I needed the car registered and were getting the run arounds. Ive contacted the South Carolina Department of Motor Vehicles to receive the license plate & registration for my car. I was told to file a dealer complaint form with the DMV as well as filling out the form XXXX, certified letter to the dealer ( unopened ) and XXXX form with a {$15.00} money order to file for a new title/registration. I was told that the forms could not be used to register the car because they needed the title or lien taken off the car. After filing the dealer complaint an AUDITOR contacted me from the DMV and informed me to just contact the debt collector and request for them to send the needed documents to get my car registered. I did so along with any documentation of my original contract, and they never sent anything to me or the DMV.

After informing her of that information she then reached out to Westlake Portfolios Title department requesting that they send such information to the DMV so that I can get the tags, they couldn't. But long & behold they don't have my title because they are not my original lien holder and US AUTO SALES never submitted anything to them about my vehicle other than PAYMENTS. When I made my payments and the paper tags were good, I was able to drive the car just fine, now that they have expired, I can no longer drive the car as it's been sitting for a while. At this point, Im not sure what else to do in this regard because Ive tried all avenues on getting my car registered and Im getting nowhere. Ive been able to file a claim with the XXXX XXXX XXXX XXXX of US AUTO SALES to receive the money I lost putting into the car. I still have the vehicle and can not move it and Im wanting to know what other options I must get this squared away. Ive reached out to multiple consumer attorneys to file legal action towards US AUTO SALES INC. Its been over a year now and I know theres something that can be done. Please help me understand how I am to make payments or even drive a car that I can not register, and I technically can't even get insurance on. And if Westlake has any valuable information about my vehicle my EVR would not be pending and I would be driving my car with updated registration, but that goes to show they have nothing but payment statements. 
Please any information would help me!

Company response to consumer: Closed with explanation