Consumer complaint received 2024-05-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CREDIT ACCEPTANCE CORPORATION
State: IA

Complaint narrative:
on XXXX I went to XXXX XXXX XXXX XXXX XXXX XXXXto test drive and possibbly purchase a car, my self and the dealer on duty talk and he informed me he had a couple of companys on hand that could possibly help me if i did not have the full XXXX XXXX the car was selling for so we called a XXXX XXXX who showed up a few minutes later. myself and XXXX went into the office to start the process, while the dealer on duty went on to show cars and was never present during the preseparation of the contract nor had the original dealer and i discussed a down payment of anytype.nor had we enacted or signed any type of purchase agreement thus the asignment contract is based on thin air. during this aplication process chievies made plenty of calls to credit acceptance head quarters and at want point put them on hold and ask what was the max amount i could come up with to make this deal go through, myself not knowing anything about the truth in lending laws and not mixing cash with credit once the credit has been been extended via your social and pulling of credit, only later did i find out that this guy created a fruadulent contract and violated numerous TILA LAWS. so we finished the process the next day because it was late banks closed and i had to get the XXXX dollars to close the deal.at no time did he inform me that i was being charged XXXX XXXX at no time did he inform extended warranty was optional it was a he sat on one side i sat on the other twist the laptop sign here intial situation at know time time he disclose or attach any forms regarding recission waiver or otherwise at no time did he explain what the finance charge and all that entailed, futher this agent never gave any opt out info or any other info regarding CAC disclosures. 
never the less we completed the process and i ask for copies of all that we covered and anything i signed wet or electronic. he the CAC agent printed me out a five page doc which was this contract based on air and no signitured attached futher the printer was out of ink and it was unreadible See attached i demanded a XXXX copy which he emailed me the same five pages. of course i sense thas was some scam stuff and started brushing of TILA LAWS Rescission and the fair credit and debt collection laws. later i filed a complaint with CFPB whereas they only aswered 3 of my 9 claims however they supplied a 8 page contract as compared to my five pages now we have a problem.the addition pages which i had never seen given them permission to sign on, never recieved copy confirmed i was dealing with a fraaudulent company specially when i found out they fired the guy who put this together and still tried to hold me to this contract not even based on a purchase and sale agreement as one had never been completed. i sent a rescission letter of which they 100 % ignored, i filed with the Attorney general, the Iowa Burue of banks, XXXX XXXX and filed identity theft with the FTC for those additional pages at present im awaiting the thirty days to begin arbitrationas i served the CAC with a Ceast and Desist and they acknowledged On a final note, since you said you dont want to hear from us anymore, weve notated your account to stop written and telephone communications directed to you, excluding legally required communications and communications made in direct response to complaints you file. However, if you choose not to accept our above offer, please remember that other collection activity may continue if necessary and appropriate. Youre always welcome to call us at ( XXXX ) XXXX if youd ever like to discuss your account. 
I hope our proposal will resolve your concerns. Thank you, and we hope to hear from you shortly. 
Respectfully Yours, XXXX XXXX XXXX XXXX Legal Counsel Regulatory Compliance however when i woke up this morning i saw they went into my my credit file breaking the Ceast and Desist requirement as if they do not know funishing third party payment info is a form of communication dropping my credit XXXX points in one day. this willful, intententional and retalitory as the have to know i returned the car to the dealer got my down payment back and since there was never a purchase and sales agrreement between us there was no paperwork to sign. now credit acceptance owes me XXXX dallars as i am preparting my notice of violation and invioce. i do not have the car the dealer dose.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation