Consumer complaint received 2025-08-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Affirm Holdings, Inc
State: NJ

Complaint narrative:
To Whom It May Concern : I submit this complaint against Affirm , Inc. regarding one or more buy-now-pay-later/installment accounts that were paid off as part of my mortgage approval process, yet Affirm has failed to credit the payments and continues to demand payment of balances that should be XXXX. The total at issue is just over {$6000.00}. 

Background and mortgage condition. As a condition of my mortgage approval, my lender required that my Affirm accounts be paid in full. In compliance, my attorney ( a separate attorney ; not my XXXX account ) issued checks from his attorney trust account payable to Affirm. The envelopes contained my full name and the applicable Affirm account identifiers to ensure correct posting. 

Timeline. 
( a ) Approximately XX/XX/year> : The payoff checks were mailed to Affirm with account identifiers enclosed. 
( b ) XX/XX/year>XXXX  : The checks were delivered/processed and funds were withdrawn from my attorneys trust account ( see bank proof and check images ). 
( c ) Late XXXX through XX/XX/year>XXXX  : Despite confirmed withdrawal of funds, my Affirm online accounts continued to show outstanding balances. When I contacted Affirm, I was told my dispute would not be accepted and that I still owed the balances. 
( d ) As of today ( XX/XX/year>XXXX  ) : My accounts still do not reflect the payoff, and I am being asked to pay balances already satisfied by the checks described above. 

Evidence. I am attaching : ( a ) Bank confirmation showing the checks cleared on XX/XX/year>. 
( b ) Images of the negotiated checks ( front and back ) with amounts totaling just over {$6000.00}. 
( c ) Mailing proof/tracking and my attorneys transmittal letter identifying my name and the applicable Affirm account numbers. 
( d ) Screenshots of Affirm account pages showing that my balances were not credited. 
( e ) Copies of all correspondence and call notes reflecting Affirms refusal to recognize payment and its continued collection demands.

Harm. Affirms failure to promptly and properly credit my payments has ( i ) jeopardized my mortgage approval timing and debt-to-income presentation, ( ii ) created the risk of late fees, negative credit reporting, and collection activity on a balance that is in fact paid, and ( iii ) cost me substantial time and expense to resolve an error entirely within Affirms control. 

Company conduct and compliance concerns. Based on the facts above, Affirm has failed to promptly credit payments it received and negotiated; failed to reasonably investigate and correct my dispute ; and, if any adverse credit reporting has occurred or continues, is furnishing information it knows or should know is inaccurate. This conduct is unfair and deceptive and exposes consumers to improper collection efforts after valid payoff. 

Requested relief. I respectfully request that the CFPB : ( 1 ) Require Affirm to immediately locate and apply the funds to the correct account ( s ) and set all affected balances to {$0.00} as of the original posting/receipt date.

( 2 ) Remove and refund any late fees, penalties, or interest charges that accrued after the payoff date.

( 3 ) Provide me with written confirmation showing each affected account, the date and amount of payment posting, and the current {$0.00} balance. 
( 4 ) Correct any credit bureau reporting ( if applicable ) to reflect paid-in-full status effective as of XX/XX/year>, and remove any derogatory reporting tied to this error. 
( 5 ) Cease all collection activity related to the paid accounts.

( 6 ) Provide a written explanation of how this posting failure occurred and what steps Affirm is taking to prevent recurrence.

( 7 ) Reimburse any out-of-pocket costs I incurred to remedy the issue ( postage, attorney time if applicable ), and confirm whether any duplicate/erroneous charges will be refunded. 

Contact information. I am available by phone and email for additional details. My attorney can also supply original bank confirmations and will cooperate to ensure the funds are traced and matched to my Affirm accounts.

Company response to consumer: Closed with explanation