Consumer complaint received 2025-05-21 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: United Shore Financial Services, LLC
State: VA

Complaint narrative:
I applied for a refinance of my VA loan with XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MI XXXX, broker for UNITED WHOLESALE MORTGAGE LLC XXXX XXXX XXXX XXXX, XXXX. 

Old Loan Interest rate was 6.99 % ( XXXX XXXX ) New Loan interest rate was 5.499 % there was a problem with an old loan ( XXXX Va ) still showing as a lien on the title and my wife 's middle initial incorrectly recorded on the deed when XXXX XXXX  closed a refi in XXXX ( we pen and ink changed the documents we signed per XXXX  's instructions and were told it would be corrected before the title filed ) .I provided a letter to XXXX  from XXXX XXXX which bought out XXXX in XXXX ) affirming that my loan was paid off in full. My wife and I were left waiting on the public notary to close that never showed up because XXXX failed to inform us of their inability to close in time. 

The first Title company XXXX selected was unable/unwilling to correct the errors and a new Title company was selected resulting in delays. I was assured ( and have in writing ) that my rate lock was extended to cover out to a new closing date. Unfortunately, the delays were compounded by XXXX failing to inform the new title company of the error in my wife 's name and the outstanding prior lien. This led to delays in my having to directly work with the title company to ensure the prior errors would be fixed. I was out of town and unavailable for several days during this process. 

We finally had all the forms correct and I received a final set of documents and notification that we were good to close on the morning of XXXX XX/XX/XXXXXXXX  at XXXX XXXX. ( Package submitted as an attachment ) According to the paperwork the Loan was locked in at 5.499 % and was good for 27 days ( until XXXX XX/XX/XXXXXXXX  ). 

At XXXXXXXX  on XXXX XXXX, instead of receiving info on a closing appointment, I received a new email and loan packet ( attached ) that increased the loan interest rate to 5.999 % locked for 27 days until XXXX XX/XX/XXXX. Over the life of the loan this increased the loan cost to me by {$40000.00}. 

I emailed and called XXXX XXXX ( voice mail ) from XXXX  ( sales director and my point of contact ) and pointed out the error and that I was refusing to sign the Closing Disclosure. I then left town ( camping ) for the weekend. 

After having no reply or response when I returned to town on XXXX XXXX I called and left a message with XXXX, XXXX 's XXXX ( had to get him involved earlier in the process due to poor communications and lack of action in correcting the previously detailed errors ). I still heard nothing from the company until I received and email from XXXX on XXXX XXXX at XXXX. claiming he had been out of town ( attached ). He claims they had to renege on the loan offer because the would lose too much money honoring the contract and he was sorry for the inconvenience and wasting my time. 

In the meanwhile, on XXXX XXXX, United Wholesaler was listed on my house insurance policy as the loan holder either by XXXX or United Wholesaler.

Company response to consumer: Closed with explanation