Consumer complaint received 2017-01-23 00:00:00
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't temporarily postpone payments
Company: Navient Solutions, LLC.
State: TX

Complaint narrative:
This loan occur XX/XX/XXXX, when I attend a school that closed in the city that I live and move to another city. The amount of the loan was XXXX, but since then it has gone up to XXXX. I have had ID theft several time, someone stolen my ID from my home in the later XXXX 's, but you ca n't get no police report back that far. Since then, I have had ID theft on my job XXXX. These collection company have wait till I was XXXX years old to wish to take money from my check, I have try everything to get this debt dismiss. I t is more than 40 years old and now the XXXX collection agency are come after me all these years, stating I did another loan, which I did n't. I just want this to go away, I was once told that this had been dismiss only to find out that it had been past to another collection agency. It strange that all these collection agency do is find old student loan to collection on, that should have drop off the system since the school closed in the city I was living in, All thought it open in other city it closed in XXXX, Ca. Due to a XXXX and I because I was on welfare, I was offer a opportunity for a new start. With a job that would get me off welfare, that I could make a good living, but that did n't happen. With in two weeks the schools closed, I got up and walk to like I usually do to only find out it had closed and move to a new city. I did n't have a car so there was n't any way to get to the new city, even thought it was just across the bridge, did n't have money for that. When this loan was with XXXX, I was told tat it had been discharge, Now some 40 years later, I find out a collection agency name Navient/XXXX. has got this debt and is threat to take my money refund, and they did the money I was suppose to get from the government of XXXX XXXX, and told they was apply it to my debt. But it been more than forty years so this should have drop off the system. Now, they wait to you are a XXXX ad want to take your money. I did n't even get the education for the field I was promise, that the funny part, I 'm only a customer service person. The education I was trying to get was for XXXX, which did n't happen. So, I end up work at XXXX XXXX, XXXX, not the job I was told I was going to have to better my life. And, now you want to take my money for a school that did n't even stay open. I have had to work hard all my life to survive and take care of my child with no family just us, and now that I 'm old they are send these collection agency to take my money. There are people out that owe more money for student loan and keep get them put on hold while they are doing other thing, only I 'm trying to do is hold on to my only money that I 'm earning, yes I 'm still working because I ca n't afford to retire due, these collection company always write about taking my money to pay a debt that is n't mind debt. Yes, I need help in remove this debt from my credit report or say it has been satify or that it has been remove. But, to wait till I was XXXX years old to send it to a collection company so can make money off a debt that so old that they are make a big profit, due to the age of this debt is craze. I have wrote to everyone for years only be told that it was erased, only to find out that was true. My name Is XXXX XXXX, # XXXX, SSN is XXXX. I hope after you read this you can help me because I have send so many of these out till it not funny Thanks have a bless day

Company response to consumer: Closed with explanation