Consumer complaint received 2025-02-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IA

Complaint narrative:
15 USC 6801 through 3, part of the Gramm-Leach-Bliley Act ( GLBA ), focuses on protecting the privacy of consumers ' nonpublic personal information held by financial institutions. Here 's a breakdown of what these sections mean for consumers : 15 USC 6801 - Protection of nonpublic personal information : Privacy Obligation Policy : This section establishes the fundamental principle that financial institutions have a responsibility to respect the privacy of their customers and safeguard the confidentiality of their nonpublic personal information.

Financial Institutions Safeguards : It mandates that financial institutions implement security measures to : Ensure the security and confidentiality of customer records and information. 
Protect against potential threats to the security and integrity of these records. 
Prevent unauthorized access to or use of information that could harm customers. 
15 USC 6802 - Disclosure of nonpublic personal information : Limits on Disclosure : This section restricts financial institutions from disclosing nonpublic personal information to nonaffiliated third parties without providing consumers with a notice and the opportunity to opt out. 
Exceptions : It outlines specific situations where disclosure is permitted, such as when necessary to process transactions, with consumer consent, or to comply with legal requirements. 
Account Number Restrictions : It prohibits financial institutions from sharing account numbers with nonaffiliated third parties for marketing purposes.

15 USC 6803 - Disclosure of privacy policy : Privacy Notice : This section requires financial institutions to provide consumers with a clear and conspicuous privacy notice that explains : The types of information the institution collects. 
How the information is used. 
The institution 's policies for protecting the confidentiality of the information. 
How consumers can opt out of information sharing with nonaffiliated third parties. 

In simpler terms, these sections of the GLBA mean that : Financial institutions must protect your personal information.

They can not share your information with other companies without your permission ( with some exceptions ).

They must tell you how they use your information and give you a chance to opt out of sharing.

For consumers, this translates to : Greater control over their personal information : You have the right to know how your financial institution uses your information and to limit certain types of sharing. 
Increased security : Financial institutions are required to implement safeguards to protect your information from unauthorized access. 
Transparency : You have the right to receive a clear explanation of your financial institution 's privacy practices. 
It's important for consumers to be aware of their rights under the GLBA and to take advantage of the opt-out options provided by their financial institutions if they wish to limit information sharing.

Gramm-Leach-Bliley Act | Federal Trade Commission 15 USC 6801 : Protection of nonpublic personal information Gramm-Leach-Bliley Act - Federal Trade Commission XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, IA XXXX XXXX XXXX XX/XX/year> Experian Dispute of Inaccurate Information Multiple Accounts Violation of 15 USC 6801-6803 ( Gramm-Leach-Bliley Act ) Dear Experian, I am writing to dispute the inaccurate reporting of personal information related to multiple accounts on my credit report. I have previously contacted Experian on XXXX of previous communications regarding these inaccuracies and requested their removal. Despite these requests, the following accounts continue to be reported on my credit report : XXXX XXXX XXXX- XXXX. XXXX XXXX and XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX I have previously provided documentation supporting my claim that these accounts are inaccurate/should be removed. I have called and made dispute, and I also tried online and didnt get anywhere. I am again requesting the immediate removal of these accounts from my credit report. 

Experian 's continued reporting of this inaccurate information constitutes a violation of the Fair Credit Reporting Act ( FCRA ) and potentially the Gramm-Leach-Bliley Act ( GLBA ), specifically 15 USC 6801-6803. These sections of the GLBA mandate that financial institutions, which include credit reporting agencies, protect the privacy of consumer information and provide clear privacy notices. By failing to correct these inaccuracies after being notified, Experian may be in violation of these provisions. Specifically : 15 USC 6801 : Experian has a duty to protect the confidentiality of my nonpublic personal information and ensure its accuracy. The continued reporting of these inaccurate accounts demonstrates a failure to meet this obligation.

15 USC 6802 : By continuing to report this inaccurate information, Experian may be improperly disclosing my nonpublic personal information to third parties without my consent or a permissible purpose. 
15 USC 6803 : I request that Experian provide me with a copy of their privacy policy and demonstrate how their practices comply with the requirements of the GLBA, given the continued reporting of these disputed accounts.

I demand that Experian immediately investigate this matter and correct the inaccuracies on my credit report. I request written confirmation of the corrections within 30 days of the date of this letter. Failure to comply will leave me no choice but to pursue further action, including filing complaints with the appropriate regulatory agencies and potentially pursuing legal action to protect my rights under the FCRA and GLBA. 

CFPB Lawsuit Against Experian In XX/XX/year>, the Consumer Financial Protection Bureau ( CFPB ) sued Experian, one of the " Big Three '' credit reporting agencies. The lawsuit alleges that Experian has been engaging in several practices that harm consumers and violate the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( CFPA ). 


Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation