Consumer complaint received 2024-03-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Credit Karma, LLC
State: GA

Complaint narrative:
I filed my taxes with XXXX XXXX and had the funds put into Credit Karma. After funds had been deposited I was getting phone calls at odd hours back to back saying it was credit karma. I looked on my account and nothing looked off, so I contacted CK via phone directly through the app and told them about the phone calls and asked them if they wanted the information that was being sent to me. They told me not to worry about it not to answer or respond that I had nothing to worry about. A week later I started getting text messages along with the phone calls pulled my account and everything looked fine. Then voicemails after voicemails this was around XXXX. Text messages were saying did I authorize this and that charge showing the last 4 digits of an account number that I knew was not mine so I ignored it, was absolutely harassing by now I had to turn my phone off because it was back to back. Within minutes of the calls and texts ending I pulled my account back up and all my money was gone. Contacted CK again and I didnt know what was real or fake anymore was transferred to different departments asking to take a photo with my license and face verified my phone number every time stayed on the phone for hours to be told there was nothing I could do because they were pending charges so I had to wait and call back when they went through. Couple days later they went through spent hours waiting on hold retold the story over and over. Going through my account I noticed under my personal information in the phone number section the phone number only showed the last 4 digits and it was not my number it had been changed but every time I called I was asked to verify my phone number and that was never even noticed by CK which let my information go to whoever and could have been resolved whenever I called to report it the first time. So whenever I was getting phone calls and messages it was from both CK and a scammer and being I was told to ignore it it was the real CK and the scammer at the same time approving the transactions they let it all go through back to back for some AiJeans Cash App. Looking into it MYSELF further I seen a virtual card on my account with the last 4 digits of the card that had been being used the whole time which is different than my physical card, this was never addressed from the CK fraud department as well when speaking to them all they talked about was my physical card more or less accusing me of losing it or letting someone use it. I took pictures of everything from day 1. I was denied the disputes then all of a sudden the money is back in the account and all I have received was they are sorry. I cant even access the funds not because I dont have or even want another card from them and they want to charge me a fee to transfer it out to my bank account which I do not want to link to them. I feel like this is being brushed off and Im not letting it go being my tax information bank information my childrens information from my taxes are all at risk now. Now looking at the account on CK there is no place for phone number information to be edited or added, but I took pictures of the false number at the time and a picture of when I changed it back to my number, so I know they are aware of something and trying to cover it. Something needs to be done!! I have spent weeks now trying to figure out what to do, Ive had to delete every account that I have linked to any money services because I dont trust anything anymore. I couldnt pay my bills, I couldnt get an answer from anyone on what the issue really is. I have been so stressed like Im being stalked, Im well aware of security safety I literally take courses for it in the field of work Im in so I know what the procedures are and this was beyond acceptable it has blown my mind!!

Company response to consumer: Closed with explanation