Consumer complaint received 2025-07-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Self Financial Inc.
State: NJ

Complaint narrative:
Consumer : XXXX XXXX XXXX : XXXX XXXX XXXX, XXXX XXXX, NJ XXXX ] Complaint Against : Self Financial , Inc. / Lead Bank Summary of Complaint I am filing this complaint against Self Financial , Inc. / Lead Bank for repeated and willful violations of the Fair Credit Reporting Act ( FCRA ), despite multiple certified disputes, bureau reinvestigations, and direct communications. Their conduct has caused severe damage to my credit standing, financial stability, and emotional well-being. 

XXXX of Violations XX/XX/XXXX Last successful payment made on my Self Financial secured card. 
After this date, I did not make any further payments. 
XX/XX/XXXX Self Financial closed my account for non-payment after XXXX  days delinquent. 
A security deposit was applied to the balance. 
Important : closure and deposit application does not reset the Date of First Delinquency ( DOFD ). 
XX/XX/XXXX Credit reports inconsistently list this as last payment date, though no valid payment was made. 
XX/XX/XXXX XX/XX/XXXX Self Financial continued reporting the account as current, despite no payments made. 
XXXX or false payments were reflected in bureau updates. 
XXXX XXXX XXXX Self began reporting a new XXXX  of XX/XX/XXXX across XXXX  and TransUnion, instead of XX/XX/XXXX ( based on XX/XX/XXXX last payment ). 
This constitutes illegal re-aging under FCRA 605 ( c ) / 15 U.S.C. 1681c ( a ) ( 5 ). 
XX/XX/XXXX XX/XX/XXXX XXXX  Dispute Results ( multiple confirmations : # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) repeatedly verified the XXXX account as accurate, despite providing conflicting delinquency dates and payment histories. 
Violates 1681i ( a ) ( 1 ) ( A ) ( failure to conduct a reasonable reinvestigation ). 
XX/XX/XXXX XXXX  Dispute Result showed the account as a charge-off with maximum delinquency XXXX  days in XXXX XXXX, again proving the tradeline was re-aged beyond the true delinquency period. 
XX/XX/XXXX I sent a certified legal demand letter to Self Financial requiring deletion within XXXX  days. They received this on or about XX/XX/XXXX. 
Under 1681s-2 ( b ), they had a duty to investigate and correct. 
XX/XX/XXXX & XXXX, XXXX I called Self Financial to confirm receipt. 
XXXX falsely claimed they were not allowed to change reporting, which is a direct misrepresentation and refusal to comply with FCRA 1681s-2 ( b ). 
XXXX representative disconnected the call after I cited legal violations. I recorded the call. 
XX/XX/XXXX XXXX XXXX responded in writing ( Case # XXXX ), claiming that the security deposit applied in XX/XX/XXXX reset the account and allowed them to report XX/XX/XXXX as the XXXX. 
This is legally inaccurate : XXXX can not be reset by applying a deposit. 
Violates 1681s-2 ( a ) ( 1 ) ( A ) ( furnishing known inaccurate information ). 
XX/XX/XXXX I filed a Small Claims lawsuit in XXXX XXXX, NJ, seeking {$5000.00} in damages for repeated FCRA violations. XXXX filed via XXXX portal. 
XXXX is now pending. 
XX/XX/XXXX I filed a new XXXX  dispute, stating the account is in litigation and requesting suppression/blocking pending resolution, under 1681c ( f ).

Specific FCRA Violations 1 1681e ( b ) Credit bureaus reporting Selfs false data without maximum possible accuracy.

2 1681i ( a ) ( 1 ) ( A ) Bureaus failed to conduct reasonable reinvestigations.

3 1681i ( a ) ( 5 ) Inaccurate information not deleted despite disputes.

4 1681i ( a ) ( 5 ) ( B ) Data reinserted/changed without certification or notice.

5 1681c ( a ) ( 5 ) Illegal re-aging of Date of First Delinquency.

6 1681c ( f ) Failure to mark account properly as in dispute.

7 1681s-2 ( a ) ( 1 ) ( A ) Furnishing inaccurate information Self knows is false.

8 1681s-2 ( b ) Self failed to investigate and correct after bureau disputes.

9 1681n & 1681o Willful and negligent noncompliance. 

XXXX  Suffered Credit score suppressed by an estimated XXXX points, preventing fair access to auto financing. 
Emotional distress and anxiety from repeated disputes and refusals. 
Wasted significant time and resources preparing disputes, complaints, and now a court case. 
Financial impact from inability to obtain a safe and reliable car loan at a reasonable interest rate. 

Relief Requested I request that the CFPB : XXXX Order the immediate deletion of the Self Financial / Lead Bank tradeline from all three credit bureaus. 
XXXX Ensure the tradeline is permanently barred from reinsertion under 1681i ( a ) ( 5 ) ( B ). 
XXXX Investigate Self Financial for systemic FCRA violations. 
XXXX Require Self Financial to provide a written explanation and corrective action plan, along with monetary compensation to avoid court. 
XXXX Document these violations in CFPBs public consumer complaint database

Company response to consumer: Closed with explanation