Consumer complaint received 2025-01-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Formal Complaint Regarding the Unjustified Closure of My Savings Accounts I am writing to formally lodge a complaint regarding the recent closure of my savings accounts by Chase Bank without any prior notification, investigation, or valid justification. This action has caused me severe financial distress and has raised significant concerns regarding discriminatory practices. Below is a detailed statement of facts : Unjustified Closure of Savings Accounts : On XX/XX/XXXX, at XXXX XXXX, Chase Bank closed my savings accounts without providing any notification or valid reason. 

This action was taken without conducting any investigation or following standard quality control and assurance protocols, leaving me financially vulnerable and distressed. 

Discriminatory Practices : I believe the closure of my savings accounts was influenced by gender discrimination and religious discrimination. A Chase Bank employee explicitly stated that corporate and back office decisions favored her because she is a woman, regardless of the lack of evidence or investigation into her claims. 

Additionally, I have reason to believe that personal biases played a role, as both the employee and I are immigrants from a region experiencing civil war. Despite our shared background, I have never insulted or threatened her, and her actions appear to be unwarranted and discriminatory. 

Efforts to Resolve the Issue : I immediately contacted Chase Bank to request that my savings accounts remain open and to challenge the unjustified closures. 

I urged the bank to investigate the actions of the employee responsible and review feedback from individuals who conducted transactions with me at the XXXX and XXXX branch, as well as the branch on XXXX XXXX. I have been a loyal customer of Chase Bank since XXXX and have always conducted myself professionally. 

Impact on Financial Stability : The sudden and unjustified closure of my savings accounts has disrupted my financial planning and access to essential funds. 

This action has caused undue financial hardship and has tarnished my trust in Chase Bank. 

Complaints Filed : I have already filed complaints with the following reference numbers : XXXX XXXX and XXXX XXXX, detailing my concerns about discriminatory practices and unjustified account closures. 

Request for Resolution : I respectfully request Chase Bank to reopen my savings accounts immediately and conduct a thorough investigation into the actions of the employee responsible for these closures. 

I also request the bank to provide a detailed explanation of their decision-making process and ensure that appropriate steps are taken to prevent such incidents in the future. 

Chase Banks actions have caused me significant emotional and financial distress. The lack of proper investigation and the reliance on discriminatory practices are unacceptable. I trust the Banking Department will take the necessary steps to address this issue and ensure compliance with federal laws and ethical standards. 

Thank you for your attention to this matter. Please feel free to contact me at [ Your Phone Number ] or [ Your Email Address ] if further information is required.

Company response to consumer: Closed with explanation