Consumer complaint received 2026-07-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MO

Complaint narrative:
Bank of America is unlawfully holding my funds. There was an Order of Garnishment ( XXXX ) served to Bank of America on XX/XX/year> XXXX XXXX. The hold was placed on my account officially on XX/XX/year> for the amount of {$1700.00}. There was immediately {$400.00} set aside for this garnishment waiting for the remainder I assume. I then received a cash out re-fi wire in the amount of {$47000.00}, and a payroll amount of {$920.00} on Friday XX/XX/year> ; which allowed for plenty of funds to cover the garnishment. I called Bank of America to determine why they could not pull the remainder of the funds owed, payoff the XXXX XXXX and release the remaining funds. Their answer was that they had until XXXX to complete the Garnishment with no care whatsoever that the funds were available and the hold was creating a disastrous financial hardship on myself and family that lives with me. I contacted the Debt Collector lawyers to see what we could do from their end. They said if I paid the debt in full they would push through a Release of Garnishment Order. I was able to sell some heirlooms from my deceased Grandmother ( which I had never planned on selling ) to get enough cash to pay off the Debt Collector. XXXX, XXXX, XXXX XXXX XXXX ( debt collector attorneys ) was actually quite fast is getting the wire received from my son 's account, and getting the Release of Garnishment Order pushed through the courts, and faxed to Bank of America on XX/XX/year>. This official court Release of Garnishment Order ( XXXX - XXXX ) was faxed to their Legal Processing department 5 business days ago. Bank of America has failed to process this court order, refuses to give me a reason for the delay, and is cutting off my access to my money. This is causing an exponentially severe financial hardship to myself and my family. I am the Head of Household ; in caring for my elderly mother with XXXX as well as my XXXX son! There are a number of bills and agreements that were enacted due the soon-to-be available wire amount from the House refinance we went through. Those agreements are now in danger of falling through due to the malicious refusal of Bank of America to release my funds! I have spent a grand total of almost 10 hours on hold and in conversations with Bank of America agents as to why this release is taking so long. I have heard that " once they receive '' the Garnishment release order it can take 1 -3 business days to release, then 3 - 5 business days ( today is day 5 ), and then when I called today to see why the hold was still on my account it changed to 5 - 7 business days. There are really two complaints in this situation : 1. Bank of America did not pay the garnishment as soon as money was available in the account ( as pointed out by me on at least two calls ). 2. Bank of America did not release the hold as soon as it was received instead of giving their client of 29 years ( me ) the run around for almost a week. Again, I am stating that Bank of America created an undue and serious Financial Hardship for myself, and my family members under my Head of Household status ( we all live together ) for much longer than legally necessary or allowed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief