Consumer complaint received 2025-05-21 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Payment process
Company: LoanCare, LLC
State: FL

Complaint narrative:
This complaint involves possible forged servicing documents, misrepresentation of loan parties, and unlawful servicing activity related to a second mortgage administered through the Florida XXXX XXXX XXXX XXXX XXXX program. It is primarily a mortgage servicing issue under RESPA and TILA. 

Companies Involved : - XXXX XXXX XXXX ( XXXX XXXX XXXX ) Original Lender - XXXX XXXX XXXX XXXX XXXX XXXX LoanCare LLC XXXX XXXX - XXXX XXXX XXXX- Title company XXXX XXXX XXXX  - Title company - XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  & XXXX XXXX XXXX Florida XXXX XXXX XXXX XXXX XXXX XXXX Program Administrator Nature of the Complaint : I am submitting this complaint due to serious concerns regarding potential mortgage fraud, illegal loan servicing practices, document forgery, and violations of federal and state lending laws related to my Hometown Heroes second mortgage. 

At closing on XX/XX/year>, I executed all mortgage documents with XXXX XXXX XXXX, and no party disclosed XXXX XXXX XXXX or LoanCare as being involved in origination or servicing. 

Months later, I received a purported promissory note from LoanCare, allegedly on behalf of XXXX. This note is riddled with spelling errors, contains incorrect dates, identifies XXXX as the original lender ( which it was not ), and includes undisclosed escrow and fee terms that were never agreed upon during settlement. 

The version of the note sent to me : - Lists a loan approval date of XX/XX/year>, XXXX days before closing - Contains obvious misspellings ( volmtarily, parsonally, againt, XXXX XXXXXXXX XXXX XXXXXXXX ) -Misrepresents the lender as XXXX XXXX XXXX XXXX Fails to match the formatting and content of the version filed with the XXXX XXXX XXXX XXXX XXXX XXXX Appears to be altered or potentially fraudulent Further, I have not received any assignment of mortgage or servicing rights, and there is no recorded evidence of a legal transfer from New XXXX XXXX XXXX XXXX/LoanCare XXXX 

Legal Grounds for Complaint : XXXX. RESPA Violation ( XXXX XXXX XXXX ) I did not receive the required servicing transfer notices as mandated under the Real Estate Settlement Procedures Act ( RESPA ). The absence of this disclosure undermines the legality of any alleged servicing rights. 

XXXX. TILA Violation ( XXXX XXXX Code XXXX ) The loan documents sent post-closing contain terms and fees never disclosed at closing, a likely violation of the Truth in Lending Act, which requires full transparency and clear disclosures. 

XXXX. UDAAP ( Consumer Financial Protection Act XXXX XXXX. XXXX, XXXX ) The altered loan documents, deceptive representation of parties, and lack of transparency in servicing constitute Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) under the CFPBs core enforcement authority. 

XXXX. Florida Statutes Mortgage Fraud & Forgery - XXXX XXXX. XXXX Mortgage XXXX - XXXX XXXX. XXXX Forgery of a XXXX XXXX XXXX XXXX. XXXX Prohibited Practices by Loan Originators These statutes may have been violated by parties involved in creating or submitting altered loan documents and misrepresenting program details. 

XXXX. Uniform Commercial Code Right to Original Instrument I have not received the original, executed promissory note, and can not verify the legitimacy of the debt being claimed. This raises XXXX XXXX XXXX concerns around enforceability and standing. 

XXXX XXXX : Due to the document discrepancies and unclear chain of title : - I XXXX be exposed to unauthorized collection, double servicing, or unlawful foreclosure - My legal title and financial liability are in dispute - I have incurred emotional distress, legal costs, and time attempting to resolve an issue caused entirely by third-party misconduct

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation