Consumer complaint received 2024-07-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: SANTANDER HOLDINGS USA, INC.
State: FL

Complaint narrative:
The dealership did not follow through with what they said they were going to do which was fixed the vehicle that was broken before I bought it. That was a condition of me buying the vehicle for them to fix it. The manufacturer did not make the part to fix the vehicle anymore so instead of them, just taking the vehicle back unwinding the deal on that vehicle and setting something up to maybe purchase something different. They wanted me to keep a broken vehicle. They wanted me to keep a vehicle that 65 % of the car was controlled by this head unit which is the touchscreen of the vehicle controlled the AC climate control features XXXX XXXX back up radio 65 % had its own Wi-Fi signal. None of that worked Because the head unit was broken. I bought the vehicle on XX/XX/XXXX of 2023 and never had it. I requested the dealer jacket from them. They wouldnt give it to me. I tried to resolve this multiple times with the used car manager, XXXX nothing went through nothing ever happened XXXX the finance manager Im guessing she refused unwind the deal. She thought it was nice of her to make me try to keep a broken vehicle. She was the one that told me that I couldnt just leave and walk out that night when I was there, the last one literally was there was me and XXXX and XXXX, my sales XXXX, and she actually told me that I wasnt allowed to leave no not lying so I was misled to believe that something was supposed to happen that didnt and then on the paperwork it says that I bought the vehicle from XXXX XXXX XXXX which I never went to XXXX XXXX I was at XXXX XXXX the door sticker and the window sticker on the vehicle said XXXX XXXX and that the vehicle was never in any accidents and Will had been into accidents before I owned it Attempted to buy it however you wan na put it its on my credit thats what XXXX care about. I want it off my credit. I want my money. I never paid the first payment nor did I take delivery of the vehicle because I wasnt gon XXXX XXXX around in a vehicle that could not control the AC the radio everything that I described meanwhile it was only worth about I believe is less than {$10000.00} with a broken head unit The loan is {$22000.00} so {$2000.00}. Thats a big difference. Ive attempted to resolve this with them for the past year and a half and Ive gotten nowhere but laughed at left to sit in the in the waiting room for four hours at the dealership, nobody has helped me, I paid {$1400.00} for Lawyer because its been over a year since Ive had them send the documentation and demand letter to XXXX XXXX which is XXXX enterprises XXXX and XXXX XXXX is owned by XXXX real estate XXXX The whole situation to me was an exact was a scam. They took advantage of me totally and I was told that I could not leave the finance office that I wasnt allowed and that I was told that I needed the key. I was gon na have to keep the vehicle that oops no big deal. Well, thats just not gon na happen.

Company response to consumer: Closed with explanation