Consumer complaint received 2026-04-10 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Delays in the application process
Company: LOAN SIMPLE INC.
State: NC

Complaint narrative:
FORMAL COMPLAINT AND DEMAND FOR RESOLUTION RE : FHA LOAN FAILURE, FINANCIAL LOSS, AND HOUSING INSTABILITY Complainant : XXXX XXXX Address : XXXX XXXX XXXX XXXX nc XXXX Phone : XXXX Email : XXXX Against : Loan Simple Loan XXXX : XXXX XXXX ( XXXX # XXXX ) Processor : XXXX XXXX, XXXX. Processor Consumer Direct -- - I am submitting this formal complaint regarding the mishandling of my FHA loan with down payment assistance by Loan Simple, specifically involving Loan Officer XXXX XXXX and XXXX. XXXX XXXX XXXX. I entered into a legally binding contract to purchase a home and proceeded in good faith, providing all requested documentation in a timely and complete manner. Throughout the loan process, I experienced repeated delays, last-minute document requests, and a lack of clear, consistent communication regarding the status and requirements of my loan. Despite my full compliance and efforts, the loan was not completed within the contractual closing period. At no point was I adequately informed that my loan would fail to close in time, nor was I given a reasonable opportunity to cure any alleged deficiencies. As a direct and foreseeable result of this mismanagement, the seller terminated the contract, and I lost the home. -- - FINANCIAL DAMAGES As a direct consequence of the lenders failure to properly process and close my loan, I have incurred substantial financial losses exceeding {$15000.00}, including but not limited to : - {$6200.00} in earnest money deposits, with {$1500.00} retained by the seller - {$1000.00} due diligence payment to the seller - {$500.00} appraisal fee and {$150.00} additional appraisal-related cost- {$1200.00} in inspection costs and {$450.00} engineering report - Additional rent paid to extend my current housing due to closing delays- {$350.00} per month in storage ( POD ) costs, excluding relocation expenses - $ XXXX in temporary housing ( extended stay accommodations ), with ongoing costs - Increased transportation and daily living expenses resulting from displacement These costs were incurred in reliance on the expectation that my loan was being handled in a competent and timely manner. -- - HOUSEHOLD IMPACT I am responsible for a household of XXXX individuals, including XXXX XXXX children and a XXXX parent. The failure of this loan has resulted in immediate housing instability, financial strain, and disruption to my familys daily living, schooling, and overall well-being. -- - BASIS OF COMPLAINT The actions and omissions of Loan Simple, including its representatives, demonstrate : - Failure to process the loan in a timely and professional manner - Failure to provide clear and accurate communication regarding loan status - Failure to act in good faith during a time-sensitive real estate transaction - Negligent handling of a federally backed FHA loan -- - REQUESTED RESOLUTION I am requesting the following : 1. A full investigation into the handling of my loan file 2. A written explanation of the delays, decisions, and failures in processing 3. Financial compensation for the documented losses incurred as a result of this failed transaction Given the extent of damages and hardship caused, I am seeking a fair monetary resolution consistent with my losses. ADDITIONAL IMPACT CREDIT In addition to the financial losses outlined above, my credit profile has also been negatively impacted during this process. Due to repeated delays and extended processing, my credit was pulled multiple times throughout the loan process. As a result, I experienced a decrease in my credit score, which may affect my ability to secure financing moving forward. These additional credit inquiries were a direct result of the prolonged and mismanaged handling of my loan file. -- - I am prepared to pursue all available remedies through regulatory agencies and other appropriate channels if this matter is not resolved promptly and fairly. Sincerely, XXXX XXXX XX/XX/year> XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation