Consumer complaint received 2024-03-21 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: NY

Complaint narrative:
1. On about XX/XX/XXXX, pursuant to the terms of the lease, the subject tenants notified management at XXXX XXXX in writing that they intended to vacate the premises on XX/XX/XXXX. See, Ex. A. /// 2. In or about late XX/XX/XXXX, I contacted the property owners management team seeking information about where my XXXX XXXXr could attach to a water supply. The owners representative informed me that they would handle the rug cleaning. However, the property owner did not attempt to clean the rugs, and simply replaced the entire carpet, and without providing any proof to show the alleged excessive wear and tear, is now trying to bill me for its own failure to remedy the damages. /// 3. On or about XX/XX/XXXX, XXXX XXXX sent an email to XXXX XXXX at XXXX which requested I review an attached move-out statement and photos of the alleged violations of the lease. However, the email did not contain any attachment or photos. See, Ex. B. /// 4. XXXX immediately contacted the landlord via telephone and requested they provide an actual move-out statement and photos of the purported damage ( s ). The Landlord failed to provide the requested documents or photos, and we did not receive any other information until being contacted by : Hunter Warfield XXXX XXXX XXXX XXXX XXXX XXXX  FL XXXX, ( XXXX ) XXXX, which had contacted my relative during XX/XX/XXXX. /// 5. After receiving Hunter Warfield 's contact information on XX/XX/XXXX, I called and spoke with XXXX XXXX. XXXX XXXX agreed and assured me that the debt would be removed from each of the tenants credit profiles until such time that the debt could be verified. On the same day, I also forwarded a written demand for verification of the debt to the email provided by XXXX XXXX  See, Ex. C /// 6. Thereafter, Hunter Warfield sent correspondence dated XX/XX/XXXX, which included several documents including : a handwritten move in/ move out report from a Company identified only as XXXX Properties, and not the Owner of the property, which is clearly identified on Page 1 of our lease as ; XXXX XXXX XXXX, XXXX. Noticeably the form is only executed by and between XXXX XXXX and an unidentified representative for XXXX XXXX XXXX, and not the XXXX other tenants, thus my wife and elderly mother in law should not be a part of the debt collection. See, Ex. D. /// 7. The next document Hunter Warfield ( " HW '' ) had attached to the email two near identical invoices by XXXX. See, Ex. E. HW did not attach the requested photos which shows the alleged excessive wear and tear that required the landlord to replace the carpet in the entire apartment versus just the LivinXXXX Room, which is the only area that the move-in/move-out form alleges suffered excessive wear and tear. They have also refused to identify or provide photos explaining why the rug padding was replaced and why the alleged new carpet in XXXX XXXX required pet sealant and the move in - and why I was being billed for padding since the form does not allege excessive wear and tear to the padding in any of the rooms. /// 8. Additionally, the landlord did not properly inform the tenants they would be required to replace any additional items pursuant to the Cost Chart for Damages, yet the invoice attempts to charge the client for additional items such as carpet padding. See, Ex. F. /// 9. Finally, HW did not provide a copy of our original lease, which clearly contained the Cost Chart for Damages. The lease was digitally signed by the parties, and the Cost Chart for Damages was included within the original digitally signed lease. See, Ex. G. /// 10. I have agreed to pay the actual cost of bringing several items XXXX blocks to the trash dumpster, because I am I am XXXX and confined to a wheelchair and was unable to move the couch and a two bags of garbage. /// 11. I have attempted to bring this matter to an amicable resolve, however, due to this blatant fraud and HW 's failure to properly verify the debt, the tenants have been damaged. As such, I am requesting an investigation of the property owner and the immediate removal of the negative trade line HW caused to be entered to each of the tenants credit profiles with the reporting agencies. /// Wherefore, I am requesting the CFPB have HW remove the negative items from our credit profiles, and to investigate HW and the landlord for intentional fraud.

Company response to consumer: Closed with non-monetary relief