Consumer complaint received 2019-07-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Information belongs to someone else
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
Hello. It is XX/XX/XXXX my name is XXXX XXXX. My current case number is XXXX. I do not want the CFPB to contact Wells-Fargo. My problem is with the CFPB because for eight years the CFPB has conducted collusion with Wells-Fargo and protected them for some reason? I will not inform or contact the Ombudsman 's Office at the CFPB because in late XXXX that department did not do their job. If I did contact the OMB 's office it would be a waste of my time. Just read the letter that was sent to me from the OMB 's Office in XXXX-it is ridiculous and unprofessional. The OMB tried to contact me via e-mail and the e-mails went to my spam folder and then my case collected dust for over five months and nothing was done correctly? In XX/XX/XXXX I received a letter from the OMB. My complaint was against the CFPB. The OMB 's department purposely confused the actual complaint. How can a department turn proof away from the truth? The CFPB and the OMB 's office has made a mockery regarding all of my cases against Wells-Fargo and my personal complaint against the CFPB? This is unfair and unconstitutional. THE CFPB HAS NOT PROPERLY INVESTIGATED MY 13-14 CASES AGAINST WELLS-FARGO AND THIS GOES BACK TO XXXX. ONCE AGAIN I DO NOT WANT THE CFPB TO INCLUDE WELLS-FARGO IN MY CURRENT COMPLAINT. MY COMPLAINT IS THE CFPB. I HAVE RIGHTS AND MY RIGHTS HAVE BEEN VIOLATED SINCE XXXX WITH THE CFPB. In XXXX when I made a complaint through the OMB 's  office-I called many times in a four/five month period and left messages via phone, e-mailed the office and sent letters. Nothing was handled correctly? I received one call in five months and then nothing was done for my benefit and this was the department that should have contacted me, asked questions to get to the truth and then I should have received an appropriate compensation through the CFPB and/or the OMB 's office?? Instead, I received a letter to tell me my case was closed. How can the OMB 's office do this to me? I am a victim and the guilty parties are Wells-Fargo and the CFPB and the OMB 's department. In XXXX when my car was unlawfully seized from my house-my property through Wells-Fargo my life changed and so did my finances and my credit. It is still affecting me to this day. DO I HAVE TO SAY THIS AGAIN-I HAVE CREDIT PROBLEMS AND THIS IS DUE TO THE LOSS OF MY CAR THAT WELLS-FARGO TOOK FROM ME AND THIS IS AGAINST THE LAW! I had so many cases with the CFPB against Wells-Fargo and it cost me a lot of money to send faxes and letters and I wasted so much of my time and nothing was properly resolved-every opportunity I thought I had with the CFPB turned out to be in the favor of Wells-Fargo? How can this be? Wells-Fargo is the guilty party and from day one of their unlawful repossession my life changed drastically as well as my children. I will give you an example on XX/XX/XXXX I called up Wells-Fargo and spoke to XXXX XXXX at the Office of the President. I was informed he is not allowed to talk to me any longer? Mr. XXXX explained to me that the CFPB contacted him and informed him of my new madness? How can the CFPB do this? The problem is, is no-one is taking responsibility for these actions? Not the CFPB not Wells-Fargo? When I question these true facts at a later time I am then ignored and my complaint is then kept secret by Wells-Fargo and the CFPB? I have never once seeked any type of assistance for legal help from the CFPB but I had the right to make the CFPB understand I am a victim and Wells-Fargo caused much financial harm against me. Then the CFPB was to take my evidence and enforce the law against Wells-Fargo and no-one at the CFPB did this? I was informed recently by a representative at the CFPB-that the CFPB does not assist single individuals regarding enforcement? HOW CAN THIS BE? In XXXX-I tried to join the Auto Lawsuit against Wells-Fargo and to no availability? I was informed by that Law firm ( I do have the Name of that Law firm ) this included customers that had XXXX  XXXX  XXXX. However, this is all a misconception and every one knows this at the CFPB and Wells-Fargo because my problems were with XXXX/XXXX  who then changed their names to XXXX  XXXX. THIS IS THE TRUTH AND NOTHING BUT THE TRUTH! Since XX/XX/XXXX I have sent about 150 e-mails to the Board at Wells-Fargo and I did not receive any more responses from the Board-never once did I ever receive an e-mail from them just a " THANK-YOU RESPONSE '' -in the past nine months no responses at all?? I have been trying to reach XXXX XXXX at Wells-Fargo-via e-mail and all of my e-mails failed and were not sent? XXXX XXXX was the person at Wells-Fargo who informed me to contact XXXX XXXX? I have been black-listed from Wells-Fargo!!! The past few weeks I have tried to contact XXXX XXXX XXXX Law firm in New York for Wells-Fargo and he is ignoring me as well? I have sent letters to XXXX XXXX CEO at Wells-Fargo/XXXX XXXX/XXXX XXXX  regarding REDRESS and no response from anyone? This is all because something very wrong is going on with the CFPB and Wells-Fargo. My rights have been not only violated by the CFPB and Wells-Fargo but have also violated banking laws/Truth in Lending Act and many other types of violations that are suppose to be for the victim when a Bank commits fraud. Wells-Fargo committed fraud and it was accepted by the CFPB because the CFPB is the regulator to make sure Mega Banks do not cheat their customers but because I am an individual my rights should have been important but they were not and this is the reason why the 13/14 cases through the CFPB were closed by the CFPB and I should have been informed. I wasted eight years with the CFPB and this is so unfair? What I do not understand is with all my cases I have had with the CFPB why didn't the CFPB/Wells-Fargo inform me of the Auto scandal that was known in California but Wells-Fargo kept it a secret and so did the CFPB? Customers on the West Coast knew of the Auto scandal in XXXX of XXXX but me living in New York-I did not find out until XX/XX/XXXX. I found out through Attorney General 's office in New York. This is all so shameful and what a crazy unlawful story. At the same time while every one was covering up the auto scandal Wells-Fargo sent a letter from one of their Lawyer 's XXXX to I believe XXXX XXXX and/or Mr. XXXX to : " PLEASE DO NOT ALLOW THIS INFORMATION TO BE KNOWN TO THE PUBLIC BECAUSE IT WILL CAUSE INJURY TO WELLS-FARGO. '' Who cares what Wells-Fargo wanted? Wells-Fargo committed the CRIMES. It should have only been ABOUT THE CUSTOMERS FROM THAT POINT ON ... XXXX WELLS-FARGO GETTING CAUGHT IS MY PROOF LIKE I TOLD THE CFPB AND YOU ALL DID NOTHING!!! TO THINK OF THE MONEY THIS BANK MADE IN PROFIT-THIS HAS BEEN GOING ON SINCE XXXX. BILLIONS AND BILLIONS OF DOLLARS-SO MUCH MONEY THAT THE BANK GAINED AND THERE WAS SO MUCH MONEY-WELLS-FARGO DIDN'T KNOW WHAT TO DO WITH IT SO THEY GAVE IT TO MANAGERS- '' JOB WELL DONE '' HERE IS {$10000.00} CASH INCENTIVE FOR THE MONTH EVERY MONTH FOR YEARS OTHER THAN THEIR PAYCHECKS. So, it is obvious the CFPB has colluded with Wells-Fargo as far back as XXXX and nothing has changed since. The CFPB has caused my truth to be ignored and this is unfair. I am in deep financial hardship and something has to be finally done at the CFPB to enforce the Law-that should have been enforced so many years ago. the only thing the CFPB should do is apologize to me and then at the same time send me a refund of my financial problems that were caused by Wells-Fargo. Here is another fact. A few weeks ago I called up the wrong number at wells-Fargo-I called the collection department in New York and found out that there are five-hundred employees working in that department. WHY SO MANY? BECAUSE WELLS-FARGO HAS NOT CHANGED IN THEIR BELIEF TO STEAL AND THIS WILL NEVER CHANGE. THE CFPB HAS NOT DONE THEIR JOB TO KEEP THIS BANK FROM THEFT AND I AM AN EXAMPLE OF WHAT HAPPENS WHEN VICTIMS ARE SILENCED AND IGNORED BECAUSE YOU ALL HAVE THE POWER TO MAKE MY STORY AND EXPERIENCE WITH WELLS-FARGO NOT ABOUT ME BUT ONLY IN THE FAVOR OF EMPLOYEES WHO WEAR SUITS/DRESSES AND GIVEN PERMISSION FOR THEM TO STEAL. THIS IS WRONG AND SOMETHING HAS TO CHANGE AND IT SHOULD BE TODAY. Thanks, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation