Consumer complaint received 2025-08-03 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Professional Debt Mediation, Inc.
State: FL

Complaint narrative:
I am writing to formally file a complaint regarding a claimed debt of {$4300.00} that XXXX XXXX XXXX XXXX XXXX XXXX XXXX are attempting to collect from me, related to XXXX  # XXXX, located at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, FL XXXX, which I occupied from XX/XX/XXXX, to XX/XX/XXXX. 

On XX/XX/XXXX, I formally reported serious habitability issues in the apartment, including possible water intrusion and suspected mold presence, among others. On XX/XX/XXXX, XXXX XXXX XXXX sent a member of their internal staff to the unit. Shortly after, I received an email stating that no issues were found. According to them, the staff member had taken photographs and concluded that the conditions of the apartment were due to an alleged lack of cleaning or maintenance on my part, referring to my furniture, clothing, and personal belongings. This response was inadequate and did not address the reported issues. 

On XX/XX/XXXX, I submitted the inspection report from a certified professional company XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX, License Number XXXX ), which had evaluated the apartment on XX/XX/XXXX. However, XXXX XXXX XXXX did not respond until XX/XX/XXXX, and in that response, they denied the presence of mold, water intrusion, or any other issues, and did not send a certified specialist to validate or assess the unit. 

Subsequently, on XX/XX/XXXX, an official inspection was conducted by the Florida Department of Business and Professional Regulation ( DBPR ), whose report identified at least six potential violations. I was forced to terminate the lease and vacate the apartment on XX/XX/XXXX, due to serious health and habitability concerns. My decision to leave the unit was neither arbitrary nor a result of any contractual breach on my part. 

Regarding the breakdown of the charges claimed by the parties mentioned : {$4000.00} for Liquidation Damages : For breaking the lease. This amount is entirely unjustified, as my departure was due to verified conditions that existed in the apartment. 

{$200.00} for Blind Replacement : Throughout my entire tenancy, there were never any blinds installed in the apartment. This charge is baseless.

{$440.00} for Furniture and Garbage Removal : I hired a licensed professional company to remove all my furniture and clean the apartment prior to vacating. I have invoices and photographs to prove it. This charge is false. 

Additionally, my {$1700.00} security deposit was never refunded. 

I have documentation to support all of these points, including emails, inspection reports, photographs, and service invoices. Throughout my tenancy, I complied fully with all my obligations as a tenant and was always respectful and punctual with my payments. 

Important additional note : A separate complaint regarding this same matter has already been filed by my daughter, XXXX XXXX. Despite this, XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX are attempting to collect the same alleged debt from both of us individually and separately, which is improper and duplicative. 

This situation has caused undue stress and is unfairly impacting my financial reputation. I am available to provide all supporting documentation and any additional information required.

Company response to consumer: Closed with explanation