Consumer complaint received 2025-05-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Albert Corporation
State: WI

Complaint narrative:
My name is XXXX XXXX XXXX, my birthday is XX/XX/XXXX and the last XXXX digits of my social security number is XXXX. My current telephone number is XXXX and my email address is XXXX. My mailing address is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, WI XXXX. 

I opened an Albert Cash account ( # XXXX ) in XX/XX/XXXX. The Albert Cash account is administered by XXXXXXXX XXXX. Albert or XXXXXXXX XXXX  decided to close the Albert Cash account for unspecified reasons. Online account access indicates the account closure is in progress with an estimated time frame of 2-3 days. The same information has been displayed since XX/XX/XXXX. The balance in my Albert Cash account is {$18.00}. 

The Albert Cash account came with an Albert Savings account ( # XXXX ). The Albert Savings account is administered by XXXX XXXXXXXX XXXX  The Albert Savings account is still open, however, I am unable to transfer any money from the account to any other account, or otherwise request a closure or withdrawal of my funds. The balance in my Albert Savings account as of XX/XX/XXXX, was {$140.00}. 

In XXXX, XXXX5, Albert began charging me a {$16.00} service fee for the savings account. This fee is being charged for an account I can not use or access. The funds I have in that account are slowing being depleted by Albert. There is nothing I can do to complete a withdrawal of my funds, so if the funds remain there, they will be completely depleted by Albert for an account I cant use or access. 

Ive requested a new debit or ATM card from Albert in order to access the funds three times. Each time, I received a card that activated by did not work. All of the transactions and ATM withdrawals I attempted with the card, trying both the checking and savings options, were declined. The ATM indicated the card or account was not active, or some other error occurred each time I attempted an ATM transaction. 

Ive texted and emailed Albert support countless times. There is no option for telephone support that leads to a live agent. Each time I texted or emailed, I was informed by the person who responded that my account was in good standing and could be used. Despite my rebuttals and attempts to get Albert to transfer the money out of the account for me, theyve refused each time and insisted the account and card were in good standing and could be used.

Its pointless to argue with the people at Albert any longer. Clearly, theyre going to milk my account until the funds are completely depleted and they dont intend to give me a XXXX of my money. Im beyond frustrated with the communication barriers theyve built when trying to reach customer service. The people who work there give the same generic responses and obviously have their hands tied as they can literally do nothing. 

I want my accounts to be closed and a check to be sent to me for the amount of money I had in the checking and savings accounts as of XX/XX/XXXX, which was {$18.00} and {$140.00}, respectively. Ive read online that other people are having similar experiences with Albert. Its awful and Im hopeful you can do something to help.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation