Consumer complaint received 2025-10-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: SOFI TECHNOLOGIES, INC.
State: PA

Complaint narrative:
My name is XXXX XXXX this complaint is for checking account number is XXXX and for my other account for saving account but don't know the account number for that and my ssn is XXXX and i need to appeal a account restriction for my saving and checking account because it was restriction today for no reason and when i got a call to verify and resolve the issue and when I have called back to verify it and resolve it and when i fully pass it security verification process 's system check and the one agent told me why was I making withdrawal fast for and I told him because I sometime can't pay on the debit card and he ask me about my ssi or ssa payment for XXXX XXXX and he ask me will that stop and i tell him it wont stop because i am his payee to receive his payment 's to my account and i told him that the last agent told me i could receive his payments to my account without him being listed on my account with me too without no issue without being his payee too and ssi agents told me that too and he told me that he don't know why a agent will say that for to me when i couldn't and he say he will get back to me by tomorrow if restricted can be lifted and i need the lifted to be removed on both accounts and please sure its is removed tomorrow on both accounts because i didn't do nothing wrong have it both account restricted and y'all can contact me at XXXX and email me at XXXX or do both if i don't pick up and please lift the restrictions on both accounts etc. Update I need to appeal this saving and checking account restriction because I got a called today saying my accounts will be closed for no reason and the restriction wont be lifted and my banking relationship will be terminated and I need it to be appeal because I was flagged for no reason and restricted for no reason and relationship was terminated for no reason they was tripping about multiple devices logins that was my devices and tripping about unauthorized payments and it was authorized and about me collecting my son ssi payments when I am his payee when he isnt on the account and I told him that the agent told me I can get his payment deposited into my account the Sofi agent told me I can do that even if he isnt listed on my account as a second account owner without a bank issue and he told me to contact Ssa for more information on it and thats what I did and Ssa agent told me and Sofi agent told me even if I was his payee or not his payee or he didnt have I still could without a issue with the bank I wont have a bank issue and the other agent at Sofi told me saying he dont why the agents told me that for when I cant do that for and I told his I couldnt add his in the account because he was having issue getting the verification code with Sofi and the Sofi agents and Sofi supervisor couldnt help him or me to verify the issue or get it resolved and told me and him to contact XXXX  and it might be something on his credit report causing him not to get the verification code by text message to his phone number and he did contact them but they couldnt resolve his issue or fix it so please appeal the decision and issue me a new decision and review it and investigated it again because I need my moneys because I need my ssi and my son ssi and me and my son get payments to the account I want the saving account and checking account to be unrestricted and lifted as unrestricted and relationship terminated changed to cancel and stay as a cancel and active and banks accounts close out request cancel because we didnt do nothing wrong we got falsely flag and falsely terminated and falsely restricted and falsely account closed for no reason etc so please allow me access to my funds because I need to pay my bills and stuff like that etc. 
Please add my attachment to the appeal as evidence because I am innocent and I didnt do nothing wrong for the appeal and review process for a new decision etc.

Company response to consumer: Closed with explanation