Consumer complaint received 2017-04-26 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: National Enterprise Systems, Inc.
State: FL

Complaint narrative:
Hi, I opened a case #  XXXX , again st National Enterprise System, I tri ed to login to respond to their answer, which there was signal problem because I was n't able, finally today I 'm able to login to my account and noticed that the case is closed. I do n't agree with that reason why I want to open the case again until my situation is resolved. Answering wh at National Enterprise System s end : Like I said when I opened the case, my student loan is and have been  XXXX , no t National Enterprise   System, National Enterprise System ca lled me saying that  XXXX  had passed the student loan to them, when it never was like that, because I called  XXXX  and they are the ones who said that I had to open a case, becau se third party c ompany, call, says things that are not true and gets the money they want . National Enterprise System n eeds to be stopped and a long time ago. They said that I agree to the {$5.00} term, but was n't honest with everything, they called me first and in a really bad rude way, saying what I just said above of  XXXX , they lied in all aspect of the word, if it 's true what they always say that the conversation is recorded tell them to give you all the calls they did to me and hear that, one thing is for you to agree to something, because its good and you know, and another thing is to be forced to agreed. Because they way they called me, talked to me, and said : if you do n't agree on the terms, we will start taking money from your, paystubs, and what we want, not what you can, believe there 's no option, because life is n't easy for just let people take your money like it 's not hard to earn it. I 'm paying my student loan to my loan, which is  XXXX , my federal loan, National Enterprise do n't need to be touching my bank account, my taxes or paystubs, because I do n't have  XXXX  or  XXXX  loans, it 's only  XXXX  which I 'm paying already and been paying. Tomorrow, Thursda y I  am going to send not only to you,  to National Enterprise System, b ut to  XXXX , Credit bureau, The Department of Treasury, The Department of Education and every company or person that has touch my money, so not only you can see what 's really going on, what this third company are doing, but so you can see the money that has been taken from me and it was not even deposit to my loan. Now the question is, Where 's the money if it was not used with my loan, if fedloan does n't have it, who can respond to that? Yesterday, I received a letter of another third party company, trying to do the same  National Enterprise System d id to me and still is doing, now the third company that want 's my money is, "  XXXX  '', asking for the same amount, really? This Third company needs to be stopped and I mean all third Party company. I am not going to stop until my case is really resolved in all aspect of the word, because a lot of money has been taken not only from my bank account, my partner bank account, my taxes, but from my paystubs, and it has been more than {$2000.00}. like I said tomorrow I will send a letter all evidence of what I have.  Agree and forced are two d ifferent things. Thank you  XXXX   XXXX   XXXX   XXXX  XXXX  XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation