Consumer complaint received 2025-07-28 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: ZIONS BANCORPORATION
State: CA

Complaint narrative:
I have been scammed by {>= $1,000,000} by a crypto site called XXXX XXXX. It started as a learning of stock ticker is on XXXX then change to trading crypto. The site deposit deposited as some of their funds into an account with my name as a promotion, allowing me to buy and sell with the alert of a chime using AI. After seemingly making huge profit, a portion of the profits were returned to XXXX and I use the remaining amount to continue to buy and sell crypto. Subscriptions to new crypto were introduced and I was encouraged to buy in before the crypto went public, promising huge profits. This trading went on for five months. I was allowed to withdraw a small portionto entice me to buy these subscriptions. I tried to wire money from my XXXX XXXX account into XXXX but XXXX XXXX refused to wire and closed my account after being a customer for over XXXX  years. A cashiers check was issued from XXXX XXXX to me in the amount of {$100000.00}. The communicators on XXXX scripted me to sell my stock part folio with XXXX XXXX then to open account with XXXX XXXX XXXX XXXX in XXXXXXXX XXXX I opened a checking account at XXXX on XX/XX/XXXX. On XXXX/XXXX I deposited the cashiers check from XXXX XXXX into XXXX. On XX/XX/XXXX I was able to wire out from XXXX to XXXX XXXX for a XXXX subscription called XXXX. The communicator fromXXXX XXXX  XXXX XXXX added another XXXX to make the allocation XXXX XXXX I was in coaxed into signing Loan to bring the subscription up to {$1.00} XXXX. XXXX stated that this was a new risk loan and XXXX was guaranteed to make huge profits, as it was up over XXXX XXXX  already. This would bring in XXXX XXXX. Heres the catch : when XXXX went public and the profits were put into my account I was told to pay the loan with outside funds of {>= $1,000,000}. I sold my entire stock portfolio with XXXX XXXX and transferred by phone to XXXX. And did that with XXXX wires. this would not be possible with a normal bank following customer precautions. The consumer protection law of wire transfers are supposed to have a number of safeguards that make Center fraud hard to do and security measures in place to make it difficult. The sending bank failed to detect fraud before approving transfers. As a XXXX single female I was unaware that this was a scam. I was afraid that I would lose my home if I did not repay the loan. The second wire of {$650000.00} was on XX/XX/XXXX, XXXX third wire of {$650000.00} was on XX/XX/XXXX. These were {$150.00}. Totaling {>= $1,000,000}. I was then told that I had to pay a collaboration fee of {>= $1,000,000} toXXXX And only outside funds could be used. Ive exhausted my outside funds. I then called my financial advisor. XXXX XXXX XXXX  and he told me that this was a scam. He also stated that XXXX shouldve never sent the wires. He said he has to be regularly informed of scans and has a fiduciary duty to protect his clients.XXXX HAS FROZEN MY FUNDS, AND THE APP HAS BEEN XXXX NOTE : I opened an account with XXXX as a new customer on XX/XX/XXXX. I deposited a cashiers check to XXXX on XX/XX/XXXX from XXXXXXXX XXXX with no hold. On XX/XX/XXXX XXXX was wired out. On XX/XX/XXXX, XXXX {$56000.00} was wired. On XX/XX/XXXX another {$550000.00} was wired. Fees were more {$150.00}. I was allowed to wire three huge amounts within seven days as a new customer to XXXX with no safeguards. Please help me, this is my entire life savings. 
Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation