Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Tower Loan of Mississippi, Inc.
State: LA

Complaint narrative:
I am submitting this statement to fully describe what happened with the Tower Loan account that is appearing on my consumer credit reports even though I do not own this account and have never had any financial relationship with Tower Loan. This narrative explains in detail how I discovered the inaccurate reporting, what steps I took to correct it, the actions taken by the credit bureaus and the company, the legal basis for my dispute, and the continuing harm caused by the inaccurate information. Everything in this statement is factual, and all statements are made in good faith under my rights as a consumer under federal law. 

XXXX. DISCOVERY OF THE INACCURATE TOWER LOAN ACCOUNT I first became aware of the Tower Loan account while reviewing my credit reports. The account is reported as a derogatory loan, marked as a collection or charge-off, and shows a large past-due amount along with numerous late-payment entries. The account is presented as if I had taken a loan and then failed to pay it over multiple months, resulting in extensive negative reporting. However, I never applied for a loan with Tower Loan, never signed a loan agreement, never received funds from Tower Loan, and never interacted with Tower Loan in any capacity. This immediately raised concerns that the account was either fraudulently created, incorrectly attributed to me, or mistakenly reported due to a file merge or reporting error. 

The derogatory Tower Loan account severely misrepresents my credit history. I have no connection to this company and have never authorized anyone else to open any account on my behalf with Tower Loan. The account does not match my financial history, payment history, or any personal information related to credit I have legitimately opened. Its appearance on my report was a complete shock and could only indicate an error or fraud. 

XXXX. INITIAL ACTIONS I TOOK AFTER DISCOVERING THE ERROR After identifying the Tower Loan account as unfamiliar and fraudulent, I took immediate steps to resolve the issue. The actions I took included : Disputing the account with each credit bureau. 
I formally disputed the Tower Loan entry with all three major credit reporting agencies. I explained that I do not recognize the account and I do not own it. I requested its removal based on the fact that the information is inaccurate and unverified.

Requesting a Method of Verification.

Under my rights in FCRA 611 ( a ) ( 6 ), I requested from each bureau a detailed explanation of how they verified the Tower Loan information. I specifically asked for the documents Tower Loan supplied, the date they verified, the system used to verify, and whether the verification was based on documentation or an automated response. 

Requesting proof of the alleged Tower Loan contract. 
I asked for a copy of any signed agreement that Tower Loan is claiming exists. I also asked for documentation showing I ever received funds, made payments, or took any action related to Tower Loan. No such documents have ever been provided to me. 

Submitting an identity-theft and fraud report. 
Due to the possibility that someone may have used my identity without my consent, I submitted a fraud report to the FTC explaining that an unauthorized account was appearing on my credit history. 

Documenting all communication. 
I kept records of the letters, disputes, and responses from the bureaus. This is important because the FCRA requires furnishers and credit bureaus to maintain accuracy and properly investigate disputes. 

Despite my efforts to correct this error, the Tower Loan account continues to be reported even though no evidence has been provided to show that it belongs to me. 

XXXX. FAILURE OF CREDIT BUREAUS AND TOWER LOAN TO VERIFY THE ACCOUNT When the credit bureaus responded to my dispute, they simply stated that the account was verified or remains without providing any documentation supporting this verification. This is not meaningful verification. A meaningful investigation requires actual review of original documents, not merely accepting a furnishers automated response. 

Tower Loan did not provide : Any signed loan agreement. 

Any application bearing my signature. 

Any proof of funds disbursement. 

Any billing statements showing missed payments. 

Any correspondence indicating I had a relationship with them. 

Any debt validation as required under consumer protection laws. 

Instead, the reporting appears to have been continued without Tower Loan providing any credible, original, or authenticated documentation. A company can not legally furnish negative credit information about a consumer without being able to produce evidence showing the account is valid and belongs to the consumer being reported. The failure to validate the account demonstrates that the account can not be verified under the standards of the FCRA. 

XXXX. THE ACCOUNT SHOWS SIGNS OF IDENTITY THEFT OR FILE MIXING If Tower Loan believes this account exists, XXXX of the following must have occurred : Identity theft. 
Someone may have used my information without my knowledge or authorization to apply for a loan at Tower Loan. If that happened, Tower Loan must produce the application that was used to open the account, including signatures, identity documents, IP addresses, timestamps, or other relevant identifying information. 

File merging or credit bureau matching error. 
Sometimes a credit bureau accidentally mixes files between consumers with similar names or similar partial identifying information. This results in accounts being assigned to the wrong consumer. If this is what happened, it is the responsibility of the bureaus and Tower Loan to correct the error. 

In either scenario, the account is not mine and must be deleted. 

XXXX. LEGAL STANDARDS THAT REQUIRE REMOVAL OF THE ACCOUNT The Fair Credit Reporting Act sets strict rules regarding accuracy, investigation, and verification. The Tower Loan account fails in each of these areas. 

FCRA 607 ( b ) Maximum Possible Accuracy Credit bureaus must ensure that all information is reported with maximum possible accuracy. An account that does not belong to me and that has no documentation can not meet this requirement. 

FCRA 611 ( a ) Duty to Investigate Upon dispute, the bureaus are required to conduct a reasonable reinvestigation. A reasonable reinvestigation requires Tower Loan to provide proof. A mere automated verification without documentary support does not satisfy this requirement. 

FCRA 611 ( a ) ( 6 ) Method of Verification If I request the method used to verify the account, the bureau must provide it. To date, I have not received any detailed documentation explaining how the verification occurred or what evidence was reviewed.

FCRA 611 ( a ) ( 5 ) ( A ) Deletion of Unverifiable Information If an account can not be verified, the bureau shall promptly delete it. Tower Loan has not verified the account with evidence. 

FCRA 623 ( a ) ( 1 ) ( A ) Furnishers Must Not Report False Information Tower Loan is prohibited from reporting any information that is inaccurate or not based on a real consumer account. If Tower Loan can not show that I created the account, reporting it is a violation. 

FDCPA 807 and 809 ( if collections are involved ) These laws require validation of the debt upon request and prohibit misrepresenting a debt that does not belong to the consumer. 

Given these standards, the Tower Loan account must be removed. 

XXXX. HOW THE FALSE REPORTING HAS HARMED ME The inaccurate Tower Loan account has caused substantial harm : Damage to credit score. 
The account is listed as a major derogatory tradeline, showing charge-off or collection status and late payments. This significantly reduces credit scores and raises red flags to lenders. 

Interference with credit opportunities. 
I have experienced difficulty obtaining or qualifying for credit products because lenders see the Tower Loan account as evidence of severe delinquencywhen in fact the account has nothing to do with me. 

Higher interest rates and unfavorable terms. 
When negative accounts appear on a report, even if false, lenders often assign higher interest rates or require additional conditions. 

Emotional and administrative stress. 
The amount of time spent disputing, requesting validation, documenting responses, and protecting myself against potential identity theft has been substantial. 

Risk of additional fraud. 
The existence of unauthorized accounts suggests that my identity may have been compromised, creating ongoing risk. 

The harm caused by inaccurate reporting is real and ongoing. Removing the Tower Loan account is necessary to prevent further damage. 

XXXX. TOWER LOANS FAILURE TO PROVIDE EVIDENCE A legitimate creditor must be able to produce original documentation. For this account, Tower Loan has failed to provide : A signed contract or agreement. 

An application demonstrating that I initiated the account. 

Proof of loan proceeds being disbursed to me. 

Identification materials used to confirm the borrower. 

Monthly statements showing transactions. 

Payment history. 

Records of any communication or contact between Tower Loan and me. 

Without this evidence, the only appropriate legal conclusion is that the account is not mine and is being reported in error. 

XXXX CREDIT BUREAUS DID NOT PERFORM A MEANINGFUL REINVESTIGATION The responses from the credit bureaus were inadequate. They merely stated that the account was verified. However, a one-word automated response does not constitute a meaningful reinvestigation. Meaningful investigation requires : Actual review of documentation. 

Verification of identity. 

Confirmation that the account belongs to the consumer. 

Review of the accuracy of all data fields being reported. 

Ensuring that Tower Loan provided evidence, not just an automated reply. 

Since none of this occurred, the credit bureaus failed to meet their legal obligation. 

XXXX. REQUEST FOR DELETION OF THE TOWER LOAN ACCOUNT Because I do not own this Tower Loan account, because Tower Loan has not validated it, because credit bureaus have not meaningfully verified it, and because the reporting violates multiple sections of the FCRA and FDCPA, I am requesting : Full deletion of the Tower Loan account from all of my credit reports. 

Deletion of any related inquiries or negative data associated with this account. 

Written confirmation that the account has been removed. 

Assurance that it will not be reinserted without full certification and proper notice. 

Review of internal procedures to ensure accuracy in the future. 

XXXX. SUMMARY In summary, the Tower Loan account does not belong to me. I never opened it, never authorized it, never received funds, and never interacted with Tower Loan. No evidence has been provided tying me to the account. The reporting violates several federal laws regarding accuracy, verification, and furnishing responsibilities. The account is fraudulent or erroneously assigned and should be removed immediately to prevent further harm.

Company response to consumer: Closed with explanation