Consumer complaint received 2025-08-25 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage — Confusing or misleading advertising or marketing
Company: SIMMONS FIRST NATIONAL CORPORATION
State: MO

Complaint narrative:
XXXX Previous complaint I am filing this complaint because Simmons Bank XXXX XXXX violate federal law under the Real Estate Settlement Procedures Act ( RESPA ) and has failed to adequately investigate or resolve my prior disputes. 

Consumer wants Simmons bank to give him a reasonable interest rate, a fee free account as promised in the original contract, and wants to be compensated {$6000.00}. 
As well as the signature on the document that they have submitted is not my signature On XX/XX/XXXX, I submitted a formal written dispute to Simmons Bank outlining multiple significant issues, including : Mishandling of my HELOC payoff in XX/XX/XXXX and failure to close the account. 
Re-securitization and conversion into a new mortgage without proper disclosures or my informed consent. 
Misrepresentation of loan terms I was repeatedly told there would be no fees and that the goal was simple repayment. 
{$100.00} in late fees resulting from Simmons own mishandling of my account.

Application of an 11.5 % interest rate, nearly double market rates, despite prior assurances otherwise.

Simmons Bank failed to comply with multiple RESPA provisions, including but not limited to : Failing to provide a written acknowledgment of my dispute within 5 business days. 
Failing to provide a complete investigation and determination within 30 business days. 
Assessing late fees while my account was under dispute. 
Failing to deliver a comprehensive response to all issues raised, instead providing a letter that only addresses an unrelated {$180.00} partial payment. 
Refusing to provide a timeline for when my payments must resume, despite RESPA requiring clarity on servicing obligations. 




Their limited response to both myself and the CFPB does not address the full scope of the violations I raised, ignores the re-securitization misconduct, omits explanations about the unlawful accumulation of late fees, and fails to justify the excessive interest rate applied. 



At this point, Simmons Banks violations have caused financial and legal harm exceeding {$10000.00}. I am requesting the CFPBs assistance in compelling Simmons Bank to : Immediately reverse all improper fees and penalties applied to my account. 
Provide a complete and transparent accounting of my loan, including records from the XXXX HELOC payoff and subsequent re-securitization. 
Offer a reasonable resolution to equalize damages, which may include reducing the outstanding balance to zero. 
Ensure Simmons Bank fully complies with RESPA timelines and disclosure obligations moving forward. 

Attached are the audio files from your office not disputing verbal contracts but you are in breach of a verbal contract I have attached copies of : My original dispute letter ( dated XX/XX/XXXX ) Simmons Banks inadequate response ( dated XX/XX/XXXX ) Supporting statements and payment history showing improper late fees and handling of my account

Company response to consumer: Closed with explanation