Consumer complaint received 2025-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
I was awarded a settlement from civil action. The banking institution of the attorneys who represented my case prepared my settlement for transfer to my control. Because I did not at that time have my own account, I had the funds transferred to the control of XXXX XXXX XXXX. 

In XXXXXXXX XXXX XXXX, my account with Navy Federal Credit Union was opened and I had the amount of {$40000.00} transferred to it. With the establishment of my account, I was given notification that the use of certain money transferring methods early in the account history could possibly cause the generation of an automated notice of suspicious activity. However, the representative assured me that such notice would not be a problem and that resolution would be as simple as a phone call made to the bank. 

On or around XX/XX/year>, my account was frozen due to the use of the XXXX XXXX with the first, and only, transaction made from this account. Upon notice of possible service suspension, I contacted Navy Federal Credit Union and spoke with a representative who assured me that the necessary note clarifying the situation was placed into the bank 's internal records system. I was further advised that my account should be restored to full activity the next business day. The representative also advised that it may be of help if I were to call during the early business hours on the next business day. However, he asserted that such a phone call was not necessary and that the restoration of service should occur automatically. 

This restoration of account services did not occur. Instead, I began the long and frustrating journey seeking resolution through cooperation with Navy Federal Credit Union and their XXXXXXXX XXXX XXXX XXXX Regardless of the request, I have attempted to meet or exceed their requirements. Wherever unable to comply, I ensured that a valid reason for an exception was provided and the nearest equivalent to the requested product was provided. 

My account has remained frozen for over a year. During this time, and in order to facilitate resolution, I retained the representation of XXXX XXXX XXXX, XXXX. I have also complied with every request for identification or documentation as requested by Navy Federal Credit Union. Further, I have provided numerous summaries and chronologies verifying the provenance of the monies. 

To date, the Navy Federal Credit Union refuses to return control to myself of the monies making the balance of my account, and they refuse to restore my account. Where I have requested that the monies be returned to a previous state or holder - such as transferring the sum to my lawyer 's control, or to the account of XXXX XXXX XXXX, who is herself an account holder in good standing with Navy Federal Credit Union, and who still enjoys the privilege of representing my will as an Agent having Power of Attorney. 

Furthermore, Navy Federal Credit Union continues to add insult to injury. They have provided nonsensical or patently false information as a justification for their actions. XXXX example of such meritless dissemination is how the XXXX and XXXX Department claimed that my account has remained frozen due to alleged suspicious activities which took place in some other and previously held account registered to me. I do not have any other account now, nor have I ever previously held an account- with Navy Federal Credit Union or any other financial institution. Therefore, such claim of previous suspicious activity is patently false and without foundation or support. Furthermore, Navy Federal Credit Union continues to acknowledge that the note clarifying the account activity was entered and still remains within their internal records keeping system. However, the Navy Federal Credit Union refuses to take the steps indicated by such note, and by such inexplicable inaction continues to withhold my property and prevent my control of such property.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief