Consumer complaint received 2026-01-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: FinCo Services Inc DBA Current
State: MI

Complaint narrative:
I am filing this new complaint as a follow-up and continuation of my previous CFPB complaint against Current ( formerly known as Current Banking, associated with XXXX XXXX XXXX XXXX XXXX XXXXXXXX. The original complaint was closed after Current responded that they would issue a refund check for my remaining account balance, but the issue remains unresolved because I have still not received the funds as of XX/XX/XXXX. 

On or around XX/XX/XXXX, Current closed my deposit account without prior notice, citing an internal review of account activity ( possibly related to suspected fraud or suspicious patterns, though they provided no specific reason ). Following the closure : A payroll deposit of {$1800.00} posted on XX/XX/XXXX. 
Outstanding Cash Advance fees/principal ( {$150.00} ) and a prior negative balance ( {$75.00} ) were repaid from this deposit. 
Remaining balance after these deductions and a {$10.00} account closure fee assessed on XX/XX/XXXX : {$1600.00}. 

In their response to my original CFPB complaint ( dated around late XX/XX/XXXX ), Current confirmed this remaining balance of {$1600.00} would be returned to me via a mailed refund check. They stated that processing began on XX/XX/XXXX, with an expected timeframe of up to 14 days ( plus additional time for postal mailing ), per their Deposit Account Agreement. They also advised that I could contact XXXX with questions. 

Despite this : As of today, XX/XX/XXXX ( over 25 days since processing began and well past the 14-day processing window XXXX  typical 1-5 business day XXXX XXXX XXXX  delivery ), I have not received the check. I have attempted multiple times to contact Current for status updates, including emails to XXXX and calls to XXXX, but their support has been unresponsive or XXXX  mailing date, XXXX, tracking number, or explanation provided. I sent an email XX/XX/XXXX, XX/XX/XXXX - just received a response yesterday stating it would be escalated. No check has arrived at my confirmed address in XXXX, XXXX, and there is no indication it was sent via trackable mail ( XXXX  Certified Mail ). 

This delay has caused me financial hardship, as these funds are needed for essential expenses, and I have been unable to access them since the account closure. Current 's failure to deliver the promised refund within a reasonable time ( consistent with their own policy and general industry standards, as seen in similar CFPB actions against other XXXX  like XXXX for delayed account-closure refunds ) appears to be an unfair practice and potential violation of consumer protection rules regarding timely return of funds after account closure. 

What I am seeking as resolution : Immediate issuance and mailing of the {$1600.00} refund check ( or electronic transfer if possible ). If the original check was lost or not mailed, reissuance without further delay or fees. Confirmation of the mailing date, method, and any tracking information.

An explanation for the delay and any steps Current is taking to prevent this for other consumers.

I have attached copies of : Current 's response letter to my original complaint.

Relevant emails/communications with Current.

Thank you for your assistance. I look forward to a prompt resolution. 
Sincerely, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX, XXXX, MI XXXX

Company response to consumer: Closed with explanation