Consumer complaint received 2024-01-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: UNITED STATES MINOR OUTLYING ISLANDS

Complaint narrative:
I write to you with a sense of urgency and gravity, seeking your understanding of a perilous situation that unfolded in this new era of digital transactions. On XXXX XXXX XXXX, I deposited a check, believing it to be a routine financial transaction. Little did I know the imminent danger that lurked in this seemingly ordinary act. 

On XX/XX/2024, PNC brought forth a revelation that shook the foundations of my financial securitythe check, presumed valid the day before, was, in fact, bad. The shockwaves of this realization echoed through my understanding, as I had never received such disconcerting news from PNC, neither in written form nor through any electronic communication. This crucial piece of information, which could have shielded me from the impending threat, was absent. 

The lack of timely updates and educational measures to empower clients against fraudulent activities is a glaring oversight on the part of PNC. In a world dominated by digital transactions, where the landscape is fraught with potential dangers, it is imperative that financial institutions take proactive steps to protect and educate their clients. 

The financial transactions that ensued on XX/XX/2024, underscore the urgency of the matter. My hope is that, through your esteemed understanding, we can shed light on the critical need for enhanced client protection and education in this new era of financial dealings. 
I implore you to consider the gravity of this situation and its broader implications on the safety and well-being of individuals navigating the intricate landscape of modern financial transactions. 

I applied for a fully remote position through indeed.com, and during the application process, I engaged with a live chat agent from XXXX, who purported to be associated with the job listing. Subsequently, I was directed to discuss work procedures via XXXX, where I received a job offer along with a detailed contract outlining the job position and hourly payment. 

The concerning part began when I received a check from XXXX XXXX ( XXXX ) amounting to {$3400.00}, apparently intended for purchasing work equipment such as a computer, cell phone, printer, and software. Following instructions, I was asked to deposit the check into my account, with the assurance that, once cleared, I would proceed to make payments to sellers and testers associated with the job. 

The requested payments included a transfer of {$990.00} via XXXX to XXXX and an additional wire transfer of {$2300.00}. Alarmed by these transactions, I took it upon myself to verify the legitimacy of the check through XXXXXXXX XXXX XXXX  website, where I discovered it to be invalid. Subsequently, I contacted the fraud department, who informed me of the potential fraudulent nature of the situation. 

Despite my efforts, the wire transfer to the provided account had not been completed, and I reached out to PNC to block the transaction after three calls. ( They only blocked the wire transaction, but they did not block the XXXX transaction, and they could do it because the transactions were pending. ). However, I found the level of protection and assistance lacking, especially considering the gravity of the situation. I felt a sense of vulnerability, questioning whether the response would have been different had I held a different status, perhaps as the daughter of an important XXXX 

I bring this matter to your attention not only as a victim of attempted fraud but also out of concern for the security and well-being of other users who might encounter similar situations. I believe it is crucial for companies like yours to take proactive measures in safeguarding your users from potential scams, especially when they involve your platform. 

I appreciate your prompt attention to this matter and look forward to any assistance or guidance you can provide to rectify this situation and prevent it from happening to others. 

Thank you for your understanding and cooperation. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation