Consumer complaint received 2015-03-24 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure — 
Company: NATIONSTAR MORTGAGE LLC
State: IN

Complaint narrative:
Hi, Back in XX/XX/XXXX, my credit card debt turned on me. They raised the interest rates and payments to strangling levels over nite due to debt to income ratio and refused to lighten up even a little. To get out of the 20 % + interest rates, I decided to put a Mortgage on some rental property I owned free and clear to pay off the credit cards and also pay off some Industrial property I was buying rent to own to start a car auction. I stopped in a nice looking building, a Mortgage Company I thought was part of XXXX, but it was XXXX XXXX XXXX from XXXX. I told him about the crazy interest rates on my cards and the Industrial Property I wanted to pay off with a Mortgage on my free & clear rental property. He said I could refinance my home, take cash out to pay credit cards and have a lower house payment and Mortgage the rental property to buy the Industrial Property and pay more credit cards. Self employed, I only made {$6500.00} the previous year but I had over a XXXX credit score cause I always paid my bills, The Broker said, " We have to go stated income and that is gona cost you a couple thousand dollars ''. It sounded a little odd but I thought I found the relief I needed. He wanted his appraisers to appraise my property 's even though I had one done on my house not long ago. He completed the application for the rental and gave me a number to call, XXXX in XXXX, to complete the application on the phone. It was all so easy and fast. It 's XXXX, the XXXX housepayment is due XXXX XXXX, {$410.00}. XXXX XXXX statement the payment rose {$70.00}. That was not to happen for XXXX years. Wondering what I got myself into, I drove to the nice looking Mortgage XXXX and it was abandon, completely empty and for rent. I called XXXX and got no answers. So I paid the {$480.00} payment for XXXX years and out the blue, my house payment raises to {$1200.00}. XXXX XXXX XXXX has it now. It is XX/XX/XXXX, I just lost my job a week earlier and out the blue, my house payment triples. I ca n't afford that, I call XXXX, they say that 's my new payment, there is nothing they can do. The Broker told me it might go up {$100.00} or it might go down, it depends on the interest rates in XXXX years. {$1200.00} payment took me totally by surprise and I called HOPE in XXXX, XXXX and they said " Since your current on your Mortgage, we ca n't help you. You have to stop making your payments so you qualify for XXXX of the programs ''. OK, I could n't afford them anyway, what a relief but I had a weird, sick feeling not making my house payment which is XXXX my income of XXXX years earlier. A couple months of horrible, crazy paper chase, XXXX denies the HOPE Mod and pursues foreclosure. HOPE told me I qualified for the mod and to write to the Attorney General. Meantime, I 'm looking for help, find Mortgage Mediators in XXXX and they tell me you get what you pay for, HOPE being free, they charged me {$2000.00} to get a mod, which was my second Mod denial from XXXX. Lawyer after Lawyer, thousands of dollars, all mods getting denied, XXXX presents a deal I could do, but they gave me a fictitious address in XXXX and sent it there and by the time I got it, XXXX sold the servicing to XXXX who gave me a {$2100.00} payment. XXXX denied a couple mods and sold the servicing to XXXX in the middle of the XXXX mod. Under XXXX 's watch, I had a mod denial then denial to let me apply for a mod. So I had to file bankruptcy XXXX times since XX/XX/XXXX to save my home of XXXX years from XXXX 's Sales, but the third bankruptcy, recommended by XXXX XXXX XXXX XXXX, did not stop the sale and Bank of New York Mellon, the Plaintiff, bought my house. I found my original Mortgage a XXXX weeks ago, " XXXX XXXX XXXX '' from XXXX is my lender, with XXXX getting the payments. I was so proud tohave a XXXX Mortgage those XXXX fe

Company response to consumer: Closed with explanation