Consumer complaint received 2025-08-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
Subject : Third Complaint Regarding Capital One System Failures, Returned Payments, Lost Interest, and Unresolved Credit Denial I am filing a third complaint regarding ongoing and unresolved issues with Capital Ones account management systems and their handling of my prior CFPB complaints. 

Core Issue : In XX/XX/XXXX, I closed my Capital One XXXX Money Market account and transferred all funds to a XXXX XXXX  Savings account. Despite closure, Capital Ones system continued to attempt withdrawals from the dormant account. This caused returned payments on my credit card account, even though I always maintained sufficient funds in my active account. 

On XX/XX/XXXX, I contacted Capital One about the denial of my credit line increase, which cited the returned payment as the reason. During this call ( XXXX PM, approximately XXXX minutes ), the first representative made a dismissive remark and the supervisor confirmed no human review was available for the denial decision. Both representatives also refused my request to close the dormant account completely. As a result, I remain at risk of future returned payments caused solely by their system error.

Impact : 1. I have been denied a credit line increase due to returned payments that were caused by Capital Ones failure to remove the dormant account from its systems.

2. I have incurred interest fees tied to these returned payments. While Capital One previously waived such fees twice, they never fixed the root cause and later refused waivers citing an internal XXXX per year limit. 
3. I have lost substantial interest earnings because Capital One did not notify me when it launched its XXXX XXXX XXXX account in XXXX. My funds remained in a lower-yield Money Market account until XXXX. Based on account history, I estimate lost interest of approximately {$16000.00}. 

Attempts to Resolve : I filed XXXX prior CFPB complaints. Both were closed without addressing the core issue of systemic account handling failures. 
I have provided detailed documentation, including denial letters, bank statements, and call details. 
Despite these efforts, Capital One has not corrected their system, compensated for lost interest, or reevaluated my credit line denial.

Pattern of Unfairness : The returned payments are due to Capital Ones system pulling from a closed account. 
I have always had sufficient funds in my active account and have never had a pattern of missed or late payments. 
The repeated closure of CFPB complaints without addressing these core issues leaves me without a proper resolution. 

Requested Resolution : 1. Reconsideration and approval of my credit line increase using accurate financial data.

2. Compensation for lost interest ( approximately {$16000.00} ) due to being kept in a lower-yield Money Market account without notice.

3. Reversal of all interest and penalty fees caused by Capital Ones system error.

4. Full removal of the dormant Money Market account from their payment systems to prevent future harm.

5. Review of Capital Ones complaint handling procedures and escalation to CFPB supervisory staff, as my prior complaints were closed without addressing the underlying systemic failure. 

I am providing supporting documentation including : Denial letters and prior CFPB correspondence Bank statements showing closure and fund transfers ( XX/XX/XXXX ) Records of returned payment interest fees and credits ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) Phone call log showing my XX/XX/XXXX call with Capital One Bank statement at the time capital one stated I had " financial hardship '' with over {$200000.00} in my account ( XX/XX/XXXX ) I request CFPB escalate this matter internally for proper review and enforcement consideration, as prior resolutions have not addressed the systemic nature of these issues. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation