Consumer complaint received 2024-08-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TN

Complaint narrative:
I received a letter on XX/XX/year> stating that my credit account was closed due to inappropriate charges that was made in the Beginning of me opening my account XXXX XXXX  ago. I have not made ANY INAPPROPRIATE CHARGES whatsoever. If any charges were deemed inappropriate they were never brought to my attention XXXX XXXX  ago and they were made without my knowledge or consent and are considered fraudulent if that is the case. The company refused to provide more information and or investigate the matter to get to the bottom of the inaccuracy. I was also told that I would receive a credit increase when I inquired about one and that never happened followed by the closing of my account. They are also breaking Several USC codes as follows : Subject : Dispute of Account Closure and Request for Reinstatement and Credit Limit Increase I am writing to formally dispute the recent closure of my credit card account with your institution, account number [ Your Account Number ]. I was informed of this closure on [ Date of Notification ], but I have not been provided with a clear explanation for this action.

**According to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C . 1681m, I am entitled to receive notification of any adverse action that affects my credit report, including account closures. Additionally, under 15 U.S.C. 1681i, I have the right to request and receive a detailed explanation of any disputed items that affect my credit report. ** **Furthermore, under the Equal Credit Opportunity Act ( ECOA ), 15 U.S.C . 1691, I am entitled to fair and non-discriminatory credit practices. If the closure of my account was due to any error, misunderstanding, or a factor not related to my creditworthiness, I request the reinstatement of my account. ** As the closure of my account has significant implications for my credit score and financial health, I am requesting a written explanation detailing the reasons for the closure and the reconsideration or reinstatement of the account. Please provide this information within the timeframe stipulated by federal law.

If this account closure was due to errors or inaccuracies, please rectify the situation promptly. If any incorrect information was reported to the credit bureaus, I expect it to be corrected in accordance with 15 U.S.C. 1681i. Additionally, under 15 U.S.C. 1681s-2, furnishers of information are required to investigate disputes and correct any inaccuracies in reporting.

I am writing to formally dispute the recent closure of my credit card account with your institution, account number [ Your Account Number ]. I was informed of this closure on [ Date of Notification ], but I have not been provided with a clear explanation for this action.

**According to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C . 1681m, I am entitled to receive notification of any adverse action that affects my credit report, including account closures. Additionally, under 15 U.S.C. 1681i, I have the right to request and receive a detailed explanation of any disputed items that affect my credit report. ** **Furthermore, under the Equal Credit Opportunity Act ( ECOA ), 15 U.S.C . 1691, I am entitled to fair and non-discriminatory credit practices. If the closure of my account was due to any error, misunderstanding, or a factor not related to my creditworthiness, I request the reinstatement of my account. ** As the closure of my account has significant implications for my credit score and financial health, I am requesting a written explanation detailing the reasons for the closure and the reconsideration or reinstatement of the account. Please provide this information within the timeframe stipulated by federal law.

If this account closure was due to errors or inaccuracies, please rectify the situation promptly. If any incorrect information was reported to the credit bureaus, I expect it to be corrected in accordance with 15 U.S.C. 1681i. Additionally, under 15 U.S.C. 1681s-2, furnishers of information are required to investigate disputes and correct any inaccuracies in reporting.

I am writing to formally dispute the recent closure of my credit card account with your institution, account number [ Your Account Number ]. I was informed of this closure on [ Date of Notification ], but I have not been provided with a clear explanation for this action. Additionally, I am requesting an increase in my credit limit.

**According to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C . 1681m, I am entitled to receive notification of any adverse action that affects my credit report, including account closures. Furthermore, under 15 U.S.C. 1681i, I have the right to request and receive a detailed explanation of any disputed items that affect my credit report. ** In relation to my request for a credit limit increase, I would like to point out the following : 1. **Equal Credit Opportunity Act ( ECOA ), 15 U.S.C . 1691 : ** This act requires that all credit decisions, including credit limit increases, be made fairly and without discrimination. My current credit limit should be reviewed to ensure that it aligns with my creditworthiness and financial standing.

2. **Fair Credit Billing Act ( FCBA ), 15 U.S.C . 1666 : ** This act ensures that creditors provide fair terms and billing practices. An increase in my credit limit should reflect my responsible credit usage and timely payments.

3. **Regulation Z ( Truth in Lending Act ), 12 C.F.R. 1026 : ** This regulation mandates clear disclosure of credit terms. Any decision regarding credit limit adjustments should be communicated transparently and in compliance with these requirements. 

Given that my credit history with your institution has been positive and I have maintained responsible credit behavior, I request a review and reinstatement of my account as well as a credit limit increase as previously requested.

Company response to consumer: Closed with explanation