Consumer complaint received 2025-05-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
This complaint is submitted concerning Capital Ones willful mishandling of my consumer account information, failure to investigate possibility of fraud, and ongoing refusal to resolve the matter in good faith despite acknowledging the presence of a data breach that compromised my financial accounts. 

In XX/XX/2023, my account at XXXX XXXX XXXX XXXX ( XXXX  ) was compromised due to a confirmed data breach, which led to unauthorized activity affecting both my XXXX and Capital One accounts. I promptly notified Capital One of the breaches and provided documentation supporting my claims. I also cooperated fully with XXXXs internal fraud division, which initiated communications with Capital One concerning the matter. 

Despite being on formal notice of identity theft and suspected fraud, Capital One failed to initiate or complete a meaningful investigation. Instead, the institution prematurely charged off the disputed accounts and reported them as delinquent to the consumer reporting agencies, in direct violation of its obligations under the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). 

To compound the harm, Capital One subsequently removed the dispute indicators from my credit profile without providing any resolution or justification. This action constitutes a serious breach of both consumer reporting accuracy standards and due process protections afforded to consumers under federal law. Furthermore, the accounts in question were sold to third-party debt collectors, who are now aggressively attempting to collect on debts that were never properly verified and are the subject of an active fraud dispute.

Capital Ones failure to validate the legitimacy of these accounts while continuing to assert vague claims of contractual validity is both misleading and legally deficient. At no point have I acknowledged these accounts as valid obligations. On the contrary, my communications have consistently requested Capital One to identify and verify the origin of the transactions and activity stemming from the documented security breach.

As a direct result of Capital Ones continued dissemination of false, inaccurate, and incomplete information to credit reporting agencies, I have suffered material financial damage, reputational harm, and significant economic consequences. The banks failure to act in accordance with federal consumer protection laws, after being made fully aware of the facts, reflects a pattern of negligence, noncompliance, and deceptive conduct. 

I respectfully request the Consumer Financial Protection Bureau to investigate this matter thoroughly, ensure corrective action is taken, and compel Capital One to remove all derogatory information associated with the fraudulent accounts, restore the appropriate dispute notations, and provide a full accounting of the internal processes it undertook or failed to undertake in response to my original dispute.

Company response to consumer: Closed with explanation