Consumer complaint received 2025-11-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA

Complaint narrative:
XXXX has been having some severe issues since begining of XXXX. 
I ordered few things and I clearly put in instruction " FRONT DOOR ONLY '' becuase I XXXX XXXX. 
XXXX put on my acocunt " Delivered '' it was NOT delivered to my front door. 
I called them through ip relay communication filed dispute and want refund. they siad woudl refund but never did. so I went and filed complaint with USAA for refund USAA did provide temporary credit but reversal slam me back unfairly. 

Did not recieve Vaccum I ordered that is {$94.00} Did not order coconut noir someone or glitch on these things and did not recieve trays i ordered this is also unauthorized they sent in wrong size of case XXXX of the side I read ordered ; that {$35.00} dispute They also charged XXXX transcation over $ XXXX for XXXX XXXX XXXX  which they should have charge it on XXXX card NOT my bank account. 

Then XXXX blocked me every single ways so I couldnt dispute futher couldnt call, couldnt resolve through their website. only to find out AWS issues. it was cross reference that i couldnt log in my account, nor call them via ip relay on XXXX XXXX. 

I went to USAA and filed dispute. now USAA giving me hard times to get my money back. 

Totally unacceptable and today XX/XX/year> I asked the chat staff to email me the copy of chat so I can attach proof they did not. 

I want ALL my money back for ALL disputes I have filed with USAA against XXXX. few for non delivered, wrong product, unauthorized charges AND mix up. glitches. 

XXXX ; I count the seeds missing XXXX seeds that estimate XXXX lbs did not deliver out of the rest so I asked for prorate of charge of {$74.00} back to be fair. 

MOSTLY unfairly is XXXX and USAA. 

I was customer of USAA for 15 years I never file dispute with USAA before until now tha tI must fight against XXXX  ' wrongdoings and the drivers not follow instructions. 

All of this is harmful. 

I do not deserves this. 

I want ALL MONEY BACK from USAA disputes that I've filed since XX/XX/year> to now. 

My account now is negative- {$340.00} + and possible more coming back slamme unfairly. 

USAA said wait 30 days. LAW says 10 days and LAW said money back for things I didnt recieve or authorized - non delivered money back or unauthorized - fraud. 

USAA supposed to be on my side. but they gave me hard time/ stalling. unacceptable. 

Sent in XXXX disputes XXXX 3 times since XXXX. 

XXXX said I didnt call them, I did called them and they said will refund then when i called recently today they twist things. WRONG on many levels. 

XXXX XXXX XXXX outage AWS impact so many hrut so many and this also happend to me but it happend WAY before begining of XX/XX/year>... 

XXXX and USAA mostly USAA i expect to be on my side and USAA should nail XXXX to give us our money back. 

They are doing people with disablities dirty/ wrong. 

I've asked USAA reasonable accdomation becuase i am XXXX  XXXX not able to use videophone nor phone only email or their chat through APP to resolve this issues. they indeed refused to help me as American Disablity Acts ; yet they did NOT sent me the copy recepit of our chat today XX/XX/year> at XXXX XXXX  as I requested now I have no proof to defend myself. they screwed deafblind person big time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation