Consumer complaint received 2025-09-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: Block, Inc.
State: TX

Complaint narrative:
I opened this account and started receiving direct deposits from work work say XX/XX/XXXX and I used it for that up until XX/XX/year> when I lost my job well who did the hurricane I had some financial troubles applied for assistance and was awarded money from FEMA for home repairs and rental assistance in the amount of {$4100.00} on XX/XX/XXXX XXXX XXXX I filed the application on XX/XX/XXXX, I was given a hotel room until a decision would be made. XX/XX/XXXX I was arrested and remain in jail until XX/XX/XXXX I went to a halfway house from there for 2 days on the XXXX of XXXX I call Fema because I am unable to access my online account because my phone number is different the other number was shut off due to non-payment I couldn't remember my email password to do it the other way. I was informed by fema on the phone that a payment was sent out XX/XX/XXXX to my Cashapp account so when you go to XXXX in Texas you can't keep your property therefore my phone with the number I need and the email address used for cashapp is on that phone the card was in my wallet so I can't get in the Cashapp account either so I call cashapp support XX/XX/XXXX and the guy says he can't help me get in that account but if I create a new one and verify it the they can transfer what's in the old account to the new account, I do this and as soon as I open the new account and try to verify I get a error message staying my account is closed I will not be able to use it. I guess at some point in doing that creating account or trying to log in to many times something happens and now they tell me a terms of service violation was committed. I have to go to the app click on support and chat there to start a review of what happened to see if I can get in the account. I do that until I'm blue in the face back and forth every few days for hours at a time I lost my home in the hurricane my car was at a friend 's house it got towed at some point that puts me just getting out of Jail no house no car so I need this money in the worst way I dispute the closure on chat 5 or 6 times you can only go so far I'm chat and they tell you the proper people will contact me by email I may have gotten 3 emails asking me to tell them what's going on and if I have anything else to add. I'll tell them what's going on and all the information from the old account to ask me them to help me log in will they tell me because of this violation that the only thing I can do is transfer my money out while I still have access to the account no they won't help me access I provided driver 's license social security card the letter from FEMA the emails from one of the deposit was posted over and over and over again and they just sending me back and forth back and forth to give me running around run around run around well it almost a month I'm headed up I'm hungry I have nowhere to go I have no car so I'm unable to make it to parole which is going to get me lock back up if I had access to that money that is mine I would have a car I would have a place to stay but after you do this so much on chat and I start getting rude5 making comments joking I didn't reply back to the emails fast enough so they say this complaint will be closed if I still need help go to chat and have them reopen the dispute I have done this 4 times as of today this is disputing the account closure, at this point I could care less about accessing the account I just want the money out of it so I tell them that until I'm just transfer the money out to another bank well they won't do it they say because it's under review now but I asked them for a buyer transfer authorization form cuz I can't do anything through my online account and I need this money they won't give me that I asked him what the violation was they won't tell me I asked them when it was committed and they won't tell me I need access to this money is my livelihood there's no reason why I've been trying to get this money for a month now you talk to somebody and they go so far and then tell you to go back to chat chat tells you after going so far they're going to reach out by email they just keep sending me in one big circle I need my money please help me.

Company response to consumer: Closed with explanation