Consumer complaint received 2025-06-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/XXXX, I opened up XXXX online with XXXX XXXX XXXXXXXX with XXXX XXXX is the rep phone number. I was given XXXX his extension XXXX. I spoke to this gentleman several times on the phone. I was told I was approved. The loan that I opened up was a scam I wasnt aware of this I checked Several options online to check for a scam the Better Business Bureau and a couple other options before I open the loan. I found nothing about this company being a scam. Nothing came up. After several conversations with the gentleman and promises, I started getting very nervous so on Friday, XXXX XXXX went to Truist Bank XXXX XXXX and spoke with XXXX XXXX relationship banker phone number Number XXXX .. we discussed the loan and possibility of it being a fraud and a scam I was advised by XXXX and a Fraud rep from Truist XXXX open up another checking account. Change my username and password because the loan company has that information XX/XX/XXXX, we opened up a checking account deposited {$2400.00} out of my regular account at XXXXXXXX XXXX  and {$200.00} out of my savings account number XXXX I was told by doing this I was protected against them. They couldnt touch those funds in the new checking account account number XXXX. I took snapshots of all the things happening to my account deposits withdraw XXXX deposits for XXXX some odd dollars XXXX some odd dollars XXXX several things were happening on the account. at this point, I tried to call XXXX XXXX back at Truist XXXX XXXX. I did not get any response from her. I tried all week. I called Truist Fraud department about XXXX times no one ever gave me a complaint number during that time the new account that I open with XXXX ending in XXXX was locked Finally I spoke to XXXX XXXX. She hung up on me told me to have a good weekend. This was on Friday XX/XX/XXXX she stated she didnt tell me to open up a new account. She didnt recommend that we not close the old account. She was not on the phone with the fraud department and there was nothing she could do. I asked her how I was supposed to get groceries and things I needed for my household she told me there was nothing. She could do have a good weekend. She would get a hold of me on Monday to see what she could do but as of Friday, she could do nothing for me.. I do not understand. Understand how a Truist Bank rep can be so rude and lie to me like that? I still dont have the account open. There is no fraud on that new account ending in XXXX. I dont have any friends or relatives that I can borrow money from. I was even given the information to call Social Security to get the only means of money direct deposit into that account. I dont understand why I was lied to like that. The only XXXX on that account was Truist by telling me to open up a new account that my money would be safe now I have bills piling up that were not able to come out of the account. The new account ending in XXXX with the balance of {$380.00} is my money that I transferred out of the old account I still should have {$80.00} from the original checking account ending in XXXX and {$3.00} from the original savings account ending in XXXX that is mine. I was told at XXXX point that my account would be open that they were gon na give me a hardship because XXXX a XXXX  XXXX XXXX XXXX on Friday the XXXX, but it would take till Tuesday to keep checking my account .. on Tuesday when I check the account of course I couldnt withdraw any money. I was told it would be open for withdrawal account ending in XXXX after speaking again to several fraud people supervisors I was told that that couldnt be done that they dont know why a rep from Truist XXXX tell me that at this point I dont know what to do. I need my money to live. The only means that I have is my Social Security. Please help me with this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation