Consumer complaint received 2025-07-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: OneMain Finance Corporation
State: SC

Complaint narrative:
In XX/XX/XXXX, I took out a loan ( loan 1 ) with One Main Financial. The payments weren't the best but I did my best to make timely payments, even through XXXX. In XX/XX/XXXX, I started to receive several voice messages from One Main Financial to get more funds. When I finally spoke with a representative of One Main Financial they offered to pay off loan 1, give me a month free of making a payment and provide more funds immediately with a second loan ( loan 2 ). Given the difficult time we were facing due to the ongoing effects of XXXX, and my husband losing his job at that time, I took the loan ( loan 2 ). Speaking with the representative, I explained my concerns on the monthly payment amount but was assured by the representative that their customer come first, that they offer loans based on their customer 's ability to pay and that they would be there for any necessary accomdations, as life could happen to anybody. The representative also presented that it would be a good idea to not spend all of the funds but to use some of it to pay down the loan. I felt comfortable at that time signing the loan agreement and taking the extra funds. As the years went by, I made timely payments and didn't hesitate to communicate with One Main Financial if I needed additional time to make my payments. It was not easy to make payment of {$630.00} a month on a loan while being a single mother of XXXX ( after separting from my husband ) and paying extremely high rent, but I did what I could. I kept up with my loan payments because my goal was to purchase a home for me and my children. I know how important it is to have good credit. In XXXX I applied for a home a few times but was told my XXXX was too high specifically because of my One Main Financial loan. I continued to make timely payments with hopes to refinance the loan once it was paid down significantly. Abruptly and unexpected in XX/XX/XXXX, my truck which was collateral to my One Main Financial Loan had an engine malfunction and blew up. After speaking with my insurance company, they told me to contact One Main Financial to let them know what happened and to advise that a Settlement Check would be issued once the investigation was done. I did what I was told. A few weeks later, my insurance company paid One Main Financial a baloon payment of {$4700.00} because my vehicle was ruled total loss. After the settlement payment was made, I asked One Main Financial if I could refinance my loan with the new balance in order to stay current and have a more reasonable payment because I needed to find a new car for me and my children. Unexpectedly, they denied my request. I couldn't believe the company I was doing business for the past 4 years was denying me assistance to help in once of my greatest times of need. I inquired 3 additional times about refinancing and was denied each time. Going through one of the roughest times in my life, I tried to make additional payments until I couldn't anymore. In XX/XX/XXXX, One Main Financial filed a lawsuit againt me for breach of contract and asking for judgment of over {$11000.00}. I answered their complaint stating affirmative defenses to their allegations. I didn't realize before that One Main Financial 's actions were considered predatory lending until I reviewed the account ledger they provided with their Complaint. To date I have paid over {$18000.00} to One Main Financial for loan 2 alone. Of that amount only roughly {$5000.00} went to the principal and the remainder to interest. One Main Financial never had my best interest at XXXX. They preyed on the fact that I was a XXXX consumer with not so good credit and offered me a loan in which they did not expect me to ever pay back. Even after my car blew up and my insurance company paid them a a lump sum of money, they refused to work with me. They knew I was going through a financial hardship but their concern was not me, the customer, they wanted me to default of this loan. They believed their chances of getting a summary judgment in Court would be better than waiting 3 additional years to get their full payment, which was a stretch.

Company response to consumer: Closed with explanation