Consumer complaint received 2017-04-07 00:00:00
Product: Mortgage — Home equity loan or line of credit
Issue: Loan modification,collection,foreclosure — 
Company: Shellpoint Partners, LLC
State: PA

Complaint narrative:
I have been paying off the interest plus additional funds every single month on a home equity loan. Around XX/XX/XXXX, I found out I had XXXX and knew that the principal on my loan would be coming due the beginning of XX/XX/2017, I contacted the XXXX loan company to find out if I could modify all or a portion of the loan when it came due so that I could pay off some of my medical costs. I was told by them to wait because the loan was sold and the new company would probably offer me better terms. 
I was undergoing treatment for some XXXX and finally contacted Shellpoint Mtg. Early fall, I was told I would hear back from them soon, never did. I contacted them again in XX/XX/XXXX and was told that we could possibly work out a modification on some of the loan, I asked if I could still make payments while this plan was out into action. I was told, NO. I NEEDED TO WAIT. I talked to a few people to no avail, finally I spoke with someone and we spoke about paying {$25000.00} up front. He said he would take it to the investors. Again, I finally contacted them because I had n't heard from them. I was then told that the investors wanted proof that I had the amount in my possession, so I sent them a modified bank statement. 
Again, it went back to the investors. In the meantime, I actually tried to make electronic payments and was denied so I called and tried to make a payment of {$25000.00} so at least I would be showing my good faith about making the loan work. It was denied. 
I finally. Called back again after not hearing from. Shellpoint officers and was told my. Request was denied because I have plenty of equity in my home. 
I was told to make a better offer or sell my home. I came back and said i would like to pay all except XXXX and modify that portion. I was told it was going to go back to the investors. 
I waited heard nothing and again called and try to put money on my loan. I got so frustrated, I got the payment coupon in the mail and decided it was better to have a roof over my head than to continue with the added costs of medications and treatment above and beyond my insurance. 
I wrote a check for the full amount of {$32.00} XXXX and nailed it back with the payment slip. 
I then called the loan XXXX and told them to expect payment in the mail within XXXX business days. I told them that I wanted this over and better hind me with this threat of doom lingering over my head. Unbelievably, he told me that they were still trying to work with the investors for some portion of a modification. I told them to just cash the check and be done with it all. 
After a few weeks, the check was still not cashed. I called back again, I was told that the investors said I have a lot more equity in the house and that my check was going to be mailed back to me and now they want {$47000.00} to end the debt. 
I ca n't even begin to tell you how anxious I have become. I can barely catch my breath and I am beyond exhausted trying to find some kind of help. 
I went to an agency that offers assistance. They did a credit check and found my score has dropped over XXXX. since this has begun and that they list me as owing them now, days later {$68000.00}. I find myself wondering if death is the only possible alternative? 
Please, please can you help me? They know I am a senior citizen and live alone. I totally believe this is a blatant case of predatory lending. If they are destroying me like this, what are they doing to others like me? 
Please I need you 're assistance to put and positive ending to this months of nightmares. 
If you need additional information. Please contact me At XXXX or XXXX. 
Thank you XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation