Consumer complaint received 2025-02-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I have used my Chase United Mileage Visa card in XXXX around XX/XX/XXXX to XX/XX/year> to purchase some Jewelry and clothing with a Merchant XXXX XXXX, but until right now, I did not get any goods delivered to me by the Merchant, then I reported to Chase about 2 months ago to request an reimbursement. In XX/XX/year>, I login to my Chase APP back office and found my bills were gone, I was happy Chase Visa has done the work very efficiently and good. XXXX XXXX, I login, I saw my account was still the same, I set down my XXXX to ready for the XXXX XXXX. I didnt login to my back office again until XX/XX/XXXX, I was going to check out the credit card status and ready to use it again, and then I found those fraudulent bills came back again, immediately I realized theres something wrong and I had to contact with Visa services to ask whats happened to my bills. XXXX of the dispute department lady told me they have sent me a letter I didnt respond. I told her I didnt get any letter yet, then she told me the letter lay on the back office but I didnt know. Then she told me how to get the letter. I followed her guidance and opened the letter they sent and got shockedin the letter, they showed some fake receipts ( only XXXX receipts are signed by me ) and all fake sales contracts that the XXXX provided to XXXX company. From the letter I finally found out the reason-Visa company believed the XXXX fake contracts with forged signature of mine and re-bill me. Then I called the number they provided in the letter for many times but couldnt reach, then I called service to transfer my call to the dispute department trying to tell them the truth and re-dispute but the staff ignored and refused, the staff told me the case is closed, they couldnt do anything about it. They closed the case based on those fake receipts ( only XXXX receipts are signed by me ) and totally fake contracts ( I have never seen those contracts with forged signatures. In XXXX, all legal contracts need both signatures and fingerprints, those contracts and instructions are absolutely fake. ) and ignoring my claims. I felt frustrating for a few days almost collapsed. At the moment I thought about XXXX XXXX to ask help. XXXX XXXX suggested me to claim to CFPB to get help. Thats why I am here now. 

P.S : I have many other details of how this group of deceptive people to entice me back to XXXX before I reported to FBI in XX/XX/year>. 
Yeah, I almost forgot to tell, actually I have reported to FBI when I realized its a deceptive organization crossing US and XXXX, especially when I received many files they sent to me with many US citizens personal information including their passports, XXXX cards, XXXX cards, billing addresses and SSN and so on, immediately I realized its something related to US financial security & XXXX XXXX. When the FBI special agent XXXX talked to me, I asked him to send someone to follow me back to XXXX to figure out the scam to catch all the criminals but he told me they didnt have the authority to deal with international fraud, they are domestic agencies only. So I took a risk to fly back to XXXX myself, because as a citizen, I always want to contribute to U.S. especially when I see those apparently evil things happening since I ran away from most evil XXXX controlled regime. 
Actually I have too much on my mind! 
After I involved to this deceptive Group in purpose, I finally have found out the reason why US banks and US citizens have huge losses every year by fraud. And I have known a few people who involved this kind of fraud for many years and made over XXXX XXXX dollars, I tried to persuade XXXX of them to follow me back to US to testify in a congressional hearing XXXX day. My purpose is change this situation legislatively, just can prevent further damage to more US citizens and the country.

Company response to consumer: Closed with explanation