Consumer complaint received 2025-08-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
Complaint Against Bank of America ( Ongoing Fraudulent Practices ) I am filing a formal complaint against Bank of America ( BoA ) for what I believe to be deliberate misconduct involving the withholding of funds, misrepresentation of posted transactions, and the disappearance of refunds and balances from my account. 

Back in XX/XX/year>, I placed a dispute for two transactions. I was told by BoA representatives that the transactions had not posted. However, they are clearly still reflected on my account statement as paid. Despite repeated requests, BoA has failed to explain why these charges are visible on my statement but not reflected in my available balance. Their repeated excuse is that the " transaction didnt post '' yet they can not explain the account imbalance. 

Ive experienced multiple instances of : Refunds vanishing : For example, a refund from XXXX was processing, then suddenly disappeared from my account without explanation or return of funds. Card declines with money removed : I attempted a transaction with XXXX, which was declined. The order was cancelled, but the amount was still debited from my account and never returned. This has happened more than once. Merchants changing mid-transaction or being listed inconsistently on my statements. Ongoing card restrictions and fraud flags, even after calling the fraud department to clear them, which seems to be part of a pattern to disrupt access to my funds. I believe Bank of America is engaging in intentional deceptive banking practices, including the withholding or misappropriation of funds, mismanagement of disputes, and possibly money laundering or manipulation through backend transaction processing. 

I am requesting a full investigation into : The XX/XX/year> dispute and why charges deemed " not posted '' are still reflected on my statement. All recent transactions where the card was declined but funds were still debited and not returned ( notably XXXX and XXXX ). 
The systemic issue of missing or reversed refunds. I have retained screenshots and statements showing these discrepancies and am prepared to provide documentation upon request. 
Consumers must be protected from these deceptive financial practices. I urge your office to hold Bank of America accountable for these unresolved, harmful actions. 

Additionally, I have identified transactions posting to my account under the last four digits of a card I do not own. This card number does not belong to me, and I have never authorized or used it. Despite the fact that my actual card is locked, new charges are still being posted to my account. This strongly suggests either : Internal system failures within Bank of America Unauthorized account linking or identity compromise A deliberate override of card lock protections Bank of America has failed to explain how this can happen or investigate properly. This is unacceptable and raises serious concerns about account security and fraud prevention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief