Consumer complaint received 2026-02-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: MN

Complaint narrative:
b"This is with CitiBank.\nThe dispute is of $XXXX by XXXX XXXXXXXX XXXXOriginally, we booked two tickets directly from XXXX  website using a XXXX XXXX XXXX Card for a total of XXXX$ with two transactions of XXXX$ each. The ticket numbers were XXXX XXXX and XXXX XXXX. I bought the tickets on XXXX XXXX XXXX. I provided Citibank a proof of confirmation to XXXX.\n\nI have also provided CitiBank XXXX  XXXX  card statement from my wife which we originally used to pay for this purchase. In the statement, it can be found that we have paid to XXXX. \n\nThe day before our journey on XXXX XXXX XXXX, the disputed merchant called and pretended to be an XXXX  Customer Care Representative. The merchant collected this Citi credit card number and charged XXXX$ to rebook our tickets. The disputed merchant also promised that we would get a refund on our original booking. Right after I understood that this was a fraud, I called them and asked them to cancel this transaction. They said they would do, but never did. I never received any confirmation of my rebooking. I also called CitiBank to stop this transaction right within 30 minutes.\n\n\nThis merchant also emailed me to put the card number online over email before collecting it over phone. I provided this to Citibank as evidence.\n\nLater I tried contacting this merchant multiple times, never received any response.\nFinally I was able to contact them on XXXX XXXX XXXX and I have a call recording with them where they mentioned about the XXXX$ refund. I requested to share the call recording with Citibank, but they did not want this if you want. \n\nAfter this, when the disputed merchants have realized that I am recording their calls, they never respond to my call or if they do, they cut the line right away.\n\nLater on XXXX XXXX XXXX I have called and verified with XXXX  that they have nothing to do with this rebooking. And this booking was not rebooked or modified confirmed by XXXX. We travelled using our original booking. The whole rebooking through this merchant is a scam. I have reported this to Federal Trade Commission as a fraud and the report number is XXXX. I provided CitiBank the proof that I filed the fraud report.\n\nCitiBank closed this case twice claiming that I have not provided any evidence. They did not check any evidence that I provided. They have reversed my conditional credit. Finally when I got hold of a sensible person from the dispute and asked them to check the evidence while I am on the phone. They have reopened the case, but there is no update for near 1 month. Meanwhile, in my billing statement in communication with them for multiple times, I have been communicated that I do not need to provide any fees or interest on the disputed amount. However, they have started charging me interest for the disputed amount. I am also providing my XXXX XXXX and XXXX XXXX  statements. In XXXX  statement, CitiBank mentioned that I do not have to pay for the interest which is in suspension. But in XXXX  they charged me with interest.\n\nI asked CitiBank the investigation report, the communication with the mercahnt or merchant's bank. They did not provide any.\n\nI am including my evidences sent to CitiBank from XXXX XXXX XXXX. Note that, this was the 5th time I sent the same evidence to Citibank."

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation