Consumer complaint received 2026-03-02 00:00:00
Product: Debt collection — Payday loan debt
Issue: Threatened to contact someone or share information improperly — Talked to a third-party about your debt
Company: Eastpoint Recovery Group, Inc
State: PA

Complaint narrative:
I am filing this complaint against Eastpoint Recovery Group, a third-party debt collector, for unlawful third-party disclosure of an alleged debt. Eastpoint Recovery Group has repeatedly contacted my parents regarding an alleged debt in my name. They have called my mother multiple times and contacted my father as well. In addition, they sent a text message directly to my mothers personal phone number stating that it was regarding an overdue account and that failure to remit payment may result in further action. They also referenced a claim number and stated that their office had been retained. These communications clearly disclose the existence and status of an alleged debt to third parties who are not me. They first contacted my mother via phone call & left a voicemail on XX/XX/year>. The voicemail transcript was as follows : Yes, good day.My name is XXXX XXXX was calling from East Point Group.I 'm calling with regard to a claim that had been submitted for processing here.My office was retained XXXX the XXXX with regards to this, the claim number [ redacted ]. Concerns to the client [ redacted ] XXXX did need a return call immediately.Yeah, office number XXXX would be available between the hours of XXXX and XXXX Eastern.Thank you. They then sent her a text message on XX/XX/XXXX stating this : [ redacted ] this message is from XXXX regarding your overdue account, failure to remit payment may result in further action. Contact us at XXXX, your reference number is XXXX or follow the link below to pay online XXXX XXXX XXXX XXXX XXXX Text STOP to opt out. I emailed them immediately on XX/XX/XXXX & stated the following : I am also requesting that all telephone communication be directed to my personal cell phone : [ redacted ]. It was brought to my attention that you have been directing some phone calls to a family member under the number [ redacted ], which is NOT my phone number. I am asking for you to cease contacting that phone number immediately, as it is violating my privacy to send this information to someone who is not me. If you continue to contact that number about my personal information, I will take legal action. Thank you, if you have any questions or concerns, please email me or contact me at my provided phone number which is [ redacted ]. Thank you. They responded to my email saying all numbers on my account were removed except for my personal phone number. However today on XX/XX/XXXX, my father informed me that they left him a voicemail. He told me he got a message from a guy at a collections agency, Eastpoint, about me. It sounds like you were supposed to be paying off some type of debt online. I previously instructed the company in writing to communicate only with me via my personal phone number and email address. Despite that instruction, they continued contacting third parties and disclosing information related to the alleged debt on XX/XX/year>. Under the Fair Debt Collection Practices Act, a debt collector XXXX only contact third parties to obtain location information and may not disclose the existence of a debt. Eastpoint Recovery Groups actions go beyond seeking location information and constitute improper third-party disclosure. I am requesting that this conduct be investigated and that the company cease all unlawful third-party communications immediately.

Company response to consumer: Untimely response