Consumer complaint received 2024-01-17 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: FORD MOTOR CREDIT CO.
State: ME

Complaint narrative:
In XXXX of XXXX  I agreed to voluntarily surrender my truck back to Ford under the terms it would clear up the balance owed during Covid. The agent told me the equity in the truck would be enough to clear up my balance which was wrong, but I couldnt do anything to change it before they auctioned the truck. They misinformed me and this information was vital in my decision making to proceed with the XXXX. If I was counseled correctly even told to review my contract I wouldve just paid off my lease. I was concerned I would pay off my lease and I wouldnt be able to finance it cause thats what Ford told me. All these details are vitally Important when making decisions. They offered me Covid relief and I would assume they understood what they could do and advise their customers correctly as you are my point of contact. They then dragged me to court in XXXX. 3 years later for this debt they say I owe. When they called me in XXXX  to inform me of their mistake and now I needed to pay them I argued and hung up the phone and wrote a letter to them. I did not hear back. Then when I had the sheriff come to my door 2 and half years later I again disputed it. If anything they should give me my truck back and work out a deal with me but they arent even trying. Ford has not reported the wrong amount on my credit report per the settlement agreement we made in court which I cant afford to pay. This has jacked up my credit by this wrong Info and I cant even get a loan to even try to pay it. I called them after the fact and they tell me I cant talk to them but I need to call this debt collector in NY. This issue is a Maine issue not a NY issue. And their debt collector created a file but dont have any information on it. The lawyer they hired here in Maine didnt reach out to me at all before dragging me to court and I dont even owe the money. Completely violating my rights in so many ways between the the collection law in Maine and the XXXX law in Maine this is outrageous! They since because I keep disputing it with the credit bureau send them False info that keeps changing the amount and has really screwed up my credit now. I dispute it and they make it worse! What is wrong with these people? This should not be on my credit, and if you informed me correctly youd still have a happy customer paying his bill even tho the entire country went through a XXXX storm with Covid. For the last 2 years Ive been working hard paying all my debt and have done so. My current car loan for the last 2 years is paid on time. Yet I cant get a loan of any kind because Ive been told by everyone Ford shows this balance and they cant finance me or give me a loan. This is crazy. I would like Ford to work with me the right way. Help me get back into a XXXX like I had, trade in my car and Ill pay them payments on a loan. Completely reasonable. I cant afford to pay this debt they are claiming I owe after they took my truck and I dont even get to enjoy it. I want my truck back, and we can trade in my XXXX and help me get a truck. I already got one picked out with a local dealer.

Company response to consumer: Closed with explanation