Consumer complaint received 2025-05-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Servicing Solutions, LLC
State: FL

Complaint narrative:
In XXXX XXXX, without any prior notice or written documentation, a company named Servicing Solutions , LLC began attempting unauthorized withdrawals from my XXXX XXXX business checking account, referencing a XXXX XXXX XXXX XXXX that had been closed by XXXX due to default, but because the entire program was terminated across all users. 

I had never heard of Servicing Solutions prior to these attempted debits. I never signed any agreement with them, never authorized them, and never received any formal written notice explaining their involvement. I immediately contacted XXXX XXXX, whose fraud department and XXXX office conducted an internal investigation. They determined that the transactions were unauthorized, issued formal stop payments, reversed the charges, and advised me not to make any payments to Servicing Solutions. 

I was explicitly informed by XXXX from XXXX XXXX XXXX department that Servicing Solutions is misrepresenting itself as a loan servicer when, in fact, it is operating as a third-party collection agency. She further confirmed that this company had no legal right to access my bank account or report the account to my personal credit profile. 

Despite this, and with no missed payments and no default, Servicing Solutions reported this business-only account to my personal XXXX  credit file as a delinquent joint credit card. This is categorically false. The account was never personally guaranteed, never in default, and their reporting occurred before any dispute or late payment ever existed. As a result, my FICO score dropped more than 150 points, causing severe damage to my personal and business financial standing. 

I disputed the tradeline with XXXX, providing extensive documentationincluding XXXX XXXX fraud findings, case numbers, stop payment confirmations, and evidence showing that the account never defaulted. XXXX  ignored the evidence, improperly closed the dispute, and left the tradeline unchangedin violation of the Fair Credit Reporting Act ( FCRA ) 1681i, which requires a reasonable and lawful investigation. 

This is now my second formal CFPB complaint, as my first filing ( CFPB Complaint # XXXX ) was closed prematurely without resolution. I am now submitting a full legal rebuttal PDF with attached exhibits that detail clear and ongoing violations, including : Unauthorized third-party access to a business account False representation as a servicer ( when acting as a debt collector ) Illegal reporting of a non-delinquent business account as a personal joint delinquency Retaliatory credit reporting to both XXXX  and XXXX  Failure to investigate or respond appropriately by XXXX  Violations of FCRA, FDCPA, Regulation E, XXXX XXXX XXXX and XXXX I respectfully request the immediate and permanent deletion of the Servicing Solutions tradeline from all credit bureaus ( XXXX XXXX XXXX  ) and a formal investigation into the unlawful conduct of Servicing Solutions, XXXX  XXXX and XXXX. 

The credit bureaus knowingly allowed this illegal reporting to remain on my record, despite receiving direct evidence from XXXX XXXX fraud and XXXX departments confirming the activity as fraudulent. This is an egregious failure of consumer protection.

Company response to consumer: Closed with explanation