Consumer complaint received 2024-09-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
I am experiencing an issue with Transunion. Transunion put a suppression on my credit report a few years ago. I noticed this has stopped me from accessing my credit report etc. I called Transunion and asked them can they remove the suppression off of my credit report. I spoke with a supervisor in the special handling the department they specified to me that they need a copy of my ID, with a detailed letter explaining that i want the suppression removed including the last XXXX  of my social security card. Which I did. However they declined my documents and stated that I would need to mail them a copy of my Social security card which I explained to them that I do not feel comfortable doing, and that a social security number is not proof of identity which the supervisor agreed with me. He mentioned that I can submit a copy of my social via email. On XX/XX/year> I did that. I called back in 5 business days, the special handling department claimed they did not receive and not sure where it went. I trusted a supervisor with the information he provided to me I submitted a copy of my full social and now no one knows which department it went to or who may have received it. Which is alarming to me because now someone can use my social. As of last week, I spoke with another supervisor in the special handling department name XXXX. XXXX explained to me that I do not need to upload a copy of my social security card, just submit a copy of my ID with a letter explaining that I would like the suppression removed. I did that via mail as XXXX advised me, he confirmed with me 5 times that I did not need to upload a copy of my social. I paid and sent my documents certified mail. They received them on XX/XX/XXXX. I gave them XXXX business days as the supervisor XXXX advised me. As of today XX/XX/XXXX I spoke with another supervisor in the special handling department. She explained to me that I have to submit a copy of my social security card. I explain to her that I did via email on XX/XX/year>. She said shes not sure why the last supervisor advised me to do that and now I would need to send a copy of my full social. I explained to her that I never put this suppression on my credit report, transunion is taking me through a lot just to remove this suppression I even did my research and it states that I should not have to upload a copy of my social and that a social security number is not proof of identity. I gave them a copy of my ID and provided them with the last XXXX of my social why is that not sufficient enough? She provided me with the name of this website and advised me to file a complaint through you guys. However this suppression being on my credit report is withholding me from accessing my credit reports I also can not access XXXX XXXX XXXX XXXX XXXX to even try to build my credit. I submitted documents to them over 3x. I want this suppression removed so I can move forward with accessing my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation