vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
The department of education is now showing the account as open and past due. This is not my service provider. I have already provide the proof. They are influencing my FICO scores at two credit bureaus now. One bureau just dropped 69 points. None of information they are providing is accurate. This has been under investigation for 56 days, why have these inaccurate accounts not been deleted? 
_______________________________________________________________________ 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 
( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and88 623 - 15 U.S.C. 1681s-2 ( ii ) the information is, in fact, inaccurate.

______________________________________________________________________ 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( d ) Notification of deletion of disputed information. Following any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified or any notation as to disputed information, the consumer reporting agency shall, at the request of the consumer, furnish notification that the item has been deleted or the statement, codification or summary pursuant to subsection ( b ) or ( c ) of this section to any person specifically designated by the consumer who has within two years prior thereto received a consumer report for employment purposes, or within six months prior thereto received a consumer report for any other purpose, which contained the deleted or disputed information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: CA

Complaint narrative:
On XXXX XXXX I sent a balance of {$400.00} to XXXX XXXX through money gram to be deposited to his bank. Unfortunately, we were not aware that his account had been deactivated therefore the money could not be cashed. His bank is XXXX XXXX in XXXX XXXX with old account number XXXX. Receiver went to the bank and first was told it was already cashed by a teller but couldn't have been because he never went, he went back multiple times and they then told him the money was nowhere to be found and that they needed to contact money gram. I called moneygram multiple times and they told me to deal with the bank because the bank had told them that the money was sent to the reciepnt. The recipient has proof that the money had not been deposited to neither his old nor new account as we asked for proof. No one is able to help me as they tell me to contact each one of them and neither companies has a response. 

Money gram reference code XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
The department of education is now showing the account as open and past due. This is not my service provider. I have already provide the proof. They are influencing my FICO scores at two credit bureaus now. One bureau just dropped 69 points. None of information they are providing is accurate. This has been under investigation for 56 days, why have these inaccurate accounts not been deleted? _______________________________________________________________________ 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and88 623 - 15 U.S.C. 1681s-2 ( ii ) the information is, in fact, inaccurate. ______________________________________________________________________ 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( d ) Notification of deletion of disputed information. Following any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified or any notation as to disputed information, the consumer reporting agency shall, at the request of the consumer, furnish notification that the item has been deleted or the statement, codification or summary pursuant to subsection ( b ) or ( c ) of this section to any person specifically designated by the consumer who has within two years prior thereto received a consumer report for employment purposes, or within six months prior thereto received a consumer report for any other purpose, which contained the deleted or disputed information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
The department of education is now showing the account as open and past due. This is not my service provider. I have already provide the proof. They are influencing my FICO scores at two credit bureaus now. One bureau just dropped 69 points. None of information they are providing is accurate. This has been under investigation for 56 days, why have these inaccurate accounts not been deleted? _______________________________________________________________________ 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and88 623 - 15 U.S.C. 1681s-2 ( ii ) the information is, in fact, inaccurate. ______________________________________________________________________ 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( d ) Notification of deletion of disputed information. Following any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified or any notation as to disputed information, the consumer reporting agency shall, at the request of the consumer, furnish notification that the item has been deleted or the statement, codification or summary pursuant to subsection ( b ) or ( c ) of this section to any person specifically designated by the consumer who has within two years prior thereto received a consumer report for employment purposes, or within six months prior thereto received a consumer report for any other purpose, which contained the deleted or disputed information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Convergent Resources, Inc.
State: NJ

Complaint narrative:
I checked my credit profile through XXXX  and convergent outsourcing collection agency has added a derogatory mark on my credit report. Upon further research, it appears that this account was transferred or sold and I am no longer responsible for the account. Debtors creditors did not verify this collection. Also, I have not received no written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anyone can send a bill and state that the debt is mine. According to the FCRA, Covergent Outsourcing has violated my rights as a consumer and Im requesting legal action to remove this account immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
The department of education is now showing the account as open and past due. This is not my service provider. I have already provide the proof. They are influencing my FICO scores at two credit bureaus now. One bureau just dropped 69 points. None of information they are providing is accurate. This has been under investigation for 56 days, why have these inaccurate accounts not been deleted? _______________________________________________________________________ 623. Responsibilities of furnishers of information to consumer reporting agencies [ 15 U.S.C. 1681s-2 ] ( a ) Duty of Furnishers of Information to Provide Accurate Information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( B ) Reporting information after notice and confirmation of errors. A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and88 623 - 15 U.S.C. 1681s-2 ( ii ) the information is, in fact, inaccurate. ______________________________________________________________________ 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( d ) Notification of deletion of disputed information. Following any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified or any notation as to disputed information, the consumer reporting agency shall, at the request of the consumer, furnish notification that the item has been deleted or the statement, codification or summary pursuant to subsection ( b ) or ( c ) of this section to any person specifically designated by the consumer who has within two years prior thereto received a consumer report for employment purposes, or within six months prior thereto received a consumer report for any other purpose, which contained the deleted or disputed information.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
I am XXXX XXXX, last four social - XXXX XXXX. I am a victim if XXXX XXXXXXXX and identity theft. XXXX, XXXX had a breach where my social was obtained. Someone fraudently filed taxes in my name. I never had to file taxes because I am a Veteran with a 100 % service connected XXXX and I recieve compensation. I never applied to these companies or their creditors. 

I also have a fraud account with XXXX XXXX. I did not apply for this. Please help me in investigating these fradgenlent actions against my credit report. 

XXXX is a collector for XXXX  XX/XX/XXXX for XXXX dollars. TRANSUNION XXXX XXXX XXXX ( XXXX XXXX ) XXXX XXXX dollars. 

XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
In XXXX of 2020, I noticed fraudulent charges on my Capital One Venture card. They told me they would mail me a new credit card within 5-7 business days. A new card never arrived, but I did receive mobile alerts telling me that new fraudulent charges were coming though anyway -- even though this new card was not in my possession. When a new credit card arrived ( 2nd attempt ), I received new fraudulent charges. Capital One shut down that card and sent me another ( 3rd attempt ). Same thing happened again -- more fraudulent charges. I have since received a 4th card, that continues to have fraudulent charges on it. It appears Capital One, in conjunction with Visa, are giving my new credit card number out to merchants -- something that occurs with automatic/recurring billing. The problem is that I don't use my Capital One Venture card for anything " recurring. '' It's a card that I use to make store purchases, gas purchases, etc. -- they are " one off '' purchases. 

I have asked them to stop giving my new credit card information away, but they refuse. They just keep trying to send me a new credit card each time. I believe my information was compromised during their recent data breach, and I don't believe they are doing anything to rectify it. I continually have to reach out to their customer support team and re-explain my problem, which takes hours out of my day each time ( hold time, re-explanation, escalations to supervisors, etc. ). 

This is a recurring issue that has been going on for 4 months, with no end in sight.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-03-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ocwen Financial Corporation
State: MT

Complaint narrative:
Not only did Ocwen XXXX us over for over a decade, so we also filed a complaint with CFPB due to their lies and demanding they fix the credit report. Instead of doing what is right, they purchased PHH mortgage, sold our mortgage to them, and still haven't fixed their wrongdoing. Ocwen needs to completely remove their account off of all three credit reporting agencies. PHH needs to update the account as we have paid in full on time every single month since they became our account holders. This is beyond ridiculous. We have found a lawyer who has successfully won litigation against them in the past and will be working with him. We have documentation to prove that they are liars and have unethical practices. These companies must be stopped and held to a higher standard. You would think that failing time after time they would be shut down for good. But instead, they pay a hefty fine and keep screwing people over. DISGUSTING!!!!!

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: NAVY FEDERAL CREDIT UNION
State: VA

Complaint narrative:
On XX/XX/2021 at around XXXX I called customer service to help me with a charge but instead of helping me they were so rude and made me so sad and angry that my XXXX XXXX right now is so high that I have to make a XXXX appointment now. 
I spoke to XXXX and she was so rude and treated me so bad. She was being XXXX because of my accent and not so fluent XXXX. There was pause in between because she was so rude. I asked for manager and she transferred me to XXXX. I explained XXXX about what happened and started telling me that she is right. I wanted to explain further but he started yelling at me saying do not cut me off while I am talking and listen to me. That is so rude and unacceptable behavior. I want justice.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Problem when making payments — 
Company: Harpeth Financial Services, LLC
State: VA

Complaint narrative:
I took out the loan with advance financial in XXXX. I have only ever withdrawn {$700.00}. since then I have paid triple that amount back to Advance Financial. I have spoken to a representative twice and written three emails and a fax to stop the ACH and debit card withdrawals. They are still taking money out of my account just as recent at Wednesday. I spoke with another representative today who told me they sent another email to request to revoke the ACH and debit withdrawals. So far they have taken over {$840.00} out of my account WITHOUT my authorization. In XX/XX/XXXX the Attorney General brought a lawsuit against this company. See below. 

" XXXX XXXX XX/XX/XXXX XXXX Attorney General XXXX XXXX XXXX today announced that his office has reached a settlement with a Nashville-based open-end credit plan internet lender, XXXX XXXX, XXXX d/b/a Advance Financial 24/7 ( Advance Financial ). Advance Financial has agreed, as part of the settlement, to provide restitution to approximately XXXX consumers as a result of the companys alleged violations of the Virginia Consumer Protection Act ( VCPA ). Under the terms of the settlement, over {$1.00} million in total relief will be provided to approximately 1,500 Virginia consumers. ''

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Medical Business Bureau
State: CA

Complaint narrative:
a few years ago I got a collection notice from XXXX stating i owed a medical bill for my daughter, XXXX XXXX XXXX XXXX. I was confused because I NEVER received an initial billing from the hospital for her ER visit and I assumed she still has medical insurance at the time. I panicked because I knew it was affecting my credit so I tried to call and notify them that the bill was never sent to me. They said it was sent several times and was passed due so it was sent to collections and I can attempt to dispute it once its paid off. I called XXXX and set up a payment plan. This month I finally finished paying everything off. I checked my bank account to get in contact with the Medical Business Bureau to dispute it since they notified me that I could once it was paid off. When I called them XXXX ( XXXX ) XXXX they stated the bill I'm refering to under " XXXX '' opened on the XXXX of XXXX in XXXX that is NOW CLOSED because i paid the {$2100.00} amount. However we couldn't proceed with the initial information intake because the date of birth and address did NOT match mine. They notified me that it sounds like identity theft and I need to report this. I gave them BOTH of my addresses that are for my residency for the last 20 years at XXXX XXXX XXXX XXXX XXXX CA XXXX and my current address since XX/XX/XXXX at XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX CA XXXX. 
They stated the address on the account is XXXX XXXX XXXX XXXX and I don't know anyone with that address! They also stated the date of birth was different. My date of birth is XX/XX/XXXX, the date of birth they had on file was XX/XX/XXXX! 


For the past several years I've been paying off someone else 's bill! AND my credit has been affected by it!

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: AES/PHEAA
State: PA

Complaint narrative:
Refused to accept Public Service Loan Forgiveness Certification form on XX/XX/2021. Letter from FedLoan said my end date is before my beginning date. However, there is no end date on my form because I am still employed with the same company.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: CMRE Financial Services, Inc.
State: CA

Complaint narrative:
I am very unhappy with CMRE Finance. They promise me that if I paid all the collections I had with them they would deleted them. They still have not done it. I paid them several months ago so they should not still be on my report. I feel they lied to me just to get their money. If even showing on my report that they have been settled now they need to be deleted.

Company response to consumer: Closed with explanation
Consumer complaint received 2021-03-19 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
XXXX XXXXXXXX XXXX XXXXXXXX account is XXXX years and XXXX months old. It was opened on XXXX XXXX, 2017 and has reached the statue of limitation but still shows as open on my credit report. XXXX XXXX, XXXX has ghosted my social security number and is looking for payment in the amount of {$340.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation