Consumer complaint received 2025-02-14 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Struggling to pay your loan — Problem after you declared or threatened to declare bankruptcy
Company: Bridgecrest Acceptance Corporation
State: CT

Complaint narrative:
Purchase ID : _________________________________________________________________________ Name : _ _______________________________________________________________________________ Address : ____________________________________________________________________________ Address Secondary : ________________________________________________________________ City : _________________________________________________________________________________ State : _ _______________________________________________________________________________ Year : _________________________________________________________________________________ Make : ________________________________________________________________________________ Model : _ ______________________________________________________________________________ VIN : _________________________________________________________________________________ Odometer at Return : ________________________________________________________________ Stock # : _____________________________________________________________________________ Zip : __________________________________________________________________________________ By signing below you ( You ) agree to return the vehicle listed above ( the Vehicle ) and agree to terminate the Retail Purchase Agreement ( in Texas, the Buyers Order ) and Retail Installment Contract ( in California, the Conditional Sales Contract ) executed in connection with the purchase of the Vehicle ( collectively, the Contracts ). 
Notwithstanding the foregoing, the arbitration agreement and Vehicle Purchase Agreement entered into between XXXX and XXXX survives the termination of the Contracts and remains in full force and effect. 
Representations and Warranties : By signing below, You also represent and warrant as follows : 1. The Vehicle is free of all liens and encumbrances other than the lien created by any retail installment contract or other finance agreement executed by You in connection with the purchase of the Vehicle ; 2. The Vehicle is in the same condition You received it except for reasonable wear and tear ( evidence of smoking in the Vehicle is not considered reasonable wear and tear ) ; and XXXX. The Vehicle is without damage or having been in an accident or collision that occurred after You took delivery of the Vehicle. 
If You are returning the Vehicle pursuant to XXXX Vehicle Return Program, then, in addition to the above representations and warranties, You further represent and warrant that You have fulfilled and/or agreed to all the conditions on participating in the XXXX Vehicle Return Program, which are set forth in the Retail Purchase Agreement ( in Texas, XXXX Buyers Order ) and expressly incorporated herein, including, among other things, that : XXXX. If the Vehicle is driven more than XXXX miles, at XXXX election You will pay {$1.00} per mile the Vehicle was driven over XXXX XXXX XXXX Mileage Fees ). 
XXXX. Mileage Fees may not be paid by personal check, and Mileage Fees may be deducted from any down payment refund. If You paid your down payment via ACH transaction, we will pay You only after You provide evidence satisfactory to us that the ACH transaction has cleared. 
XXXX. If You paid XXXX an upfront nonrefundable shipping charge, then in accordance with your Retail Purchase Agreement the upfront nonrefundable shipping charge will not be returned to You.

Transfer of Title ; Duty to Cooperate : You agree as follows : 1. To cooperate with XXXX to terminate the Contracts, and to take further action requested by XXXX to effectuate the termination and return of the Vehicle, including by executing documents requested by XXXX to transfer title of the Vehicle and to ensure that such is in similar condition as it was prior to your purchase of the Vehicle. 
2. That by signing below You appoint XXXX as attorney-in-fact to complete all documents necessary to transfer and disclose the mileage on the title for the Vehicle. 
Default : Except as may be prohibited by law, You will be in default if You breach any representation, warranty, or obligation set forth in this Vehicle Return Agreement.

Remedies : If You are in default of this Vehicle Return Agreement, or otherwise fail to perform any of the terms contained herein, then we have all the remedies provided by law, equity, and this Vehicle Return Agreement, to the extent not prohibited by law. Those remedies include, among other things : 1. We may reject termination of the Contracts and require You to perform thereunder, including by satisfying any payment obligations contained therein ; 2. We may recover any and all damages we have incurred, including storage fees, lost profits, and consequential damages arising from our inability to resell the Vehicle ; and 3. We may deem the Vehicle to have been voluntarily surrendered to us. 
Waiver of Damages : Unless prohibited by law, You shall not be entitled to recover from Us any consequential, incidental, or punitive damages, damages to property, or damages for loss of use, loss of time, or loss of profits. 
If the Vehicle is not eligible to be returned pursuant to XXXX Vehicle Return Program for any reason, including, but not limited to, ( 1 ) You have returned, exchanged, or swapped more than two prior vehicles to XXXX in connection with any retail purchase agreements or retail installment contracts associated with this Transaction, ( 2 ) You did not alert XXXX of your election to return the Vehicle by phone, text, email, or chat prior to XXXX XXXX XXXX XXXX XXXX calendar day after You took delivery of the Vehicle, ( 3 ) the Vehicle is not in the same condition You received it except for reasonable wear and tear, or ( 4 ) the Vehicle was in an accident or collision that occurred after You took delivery of it, then, in addition to the above representations and warranties, You further agree to release any claims you have against XXXX as set forth below : Conditional Release : In consideration of XXXX accepting the return of the Vehicle, which is not otherwise eligible to be returned pursuant to XXXX Vehicle Return Program, You promise to fully release and forever discharge Carvana and any of its subsidiaries, affiliates, agents, vendors, employees, or officers ( collectively XXXX Released Parties ), from all liability, claims, lawsuits, actions, charges, demands, judgments, costs, fees ( including attorneys fees ), or damages of any kind, whether present or future, known or unknown, legal, equitable XXXX or otherwise, which in any manner may arise out of or relate to ( a ) the Vehicle, ( b ) the Vehicles purchase, surrender, recovery, and/or repossession, and/or ( c ) any agreement between the Parties other than this Agreement. 
If You reside in California, You additionally certify that You have read and understand the provisions of California Civil Code Section 1542, which states : A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party. You hereby expressly waive any and all rights under California Civil Code Section 1542 ( or any comparable provision of any state or federal law ). 
By signing below, You agree to the terms of this Agreement. 
XXXX XXXX XXXX XXXX XXXXXXXX XXXX Buyer_________________________________________________________________ Co-Buyer_____________________________________________________________________________ Acknowledged by XXXX XXXX_In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the privacy and confidentiality under 15 USC 1681. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights. 
15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with explanation