Consumer complaint received 2025-08-15 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am writing to formally request an immediate wire recall and urgent investigation of multiple wire transactions made from my Wells Fargo account in XX/XX/year>, totaling USD XXXX, which were sent to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These transactions were made under fraudulent inducement, following what appeared to be a legitimate application-based employment opportunity. I was instructed to perform " tasks '' through an online platform to earn commissions. However, instead of being able to withdraw my funds or receive any commission, I was repeatedly pressured to deposit more money under the pretense of " maintaining account health '' or " unlocking earnings. '' Ultimately, I never received any legitimate services or returns, resulting in a financial loss of USD XXXX. 
I request that Wells Fargo immediately initiate a wire recall to the receiving banks in XXXX and XXXX, and coordinate with the XXXX XXXX  to recall the funds sent to XXXX XXXX, as these transfers were the direct result of a scam operation. Given the timing of the transactions ( XX/XX/year> ), there remains a possibility that the beneficiary banks have not yet fully disbursed or withdrawn the funds, making recovery feasible. 
Attached to this letter are copies of all relevant wire and XXXX transfer receipts, along with communication evidence from the fraudulent platform, clearly showing that these transfers were induced through misrepresentation and coercion. 
Applicable Legislative and Regulatory Framework The following laws and banking regulations support my request for an urgent wire recall and protection of my consumer rights : 1. Electronic Fund Transfer Act ( EFTA ) 15 U.S.C. 1693 et seq. & Regulation E The EFTA protects consumers against unauthorized and fraud-related electronic transfers. While these transactions were technically authorized by me, they were made under fraudulent inducement, meaning I was deceived into sending the funds.

Regulation E requires banks to investigate reported fraud promptly and, where possible, assist in recovering funds.

2. Uniform Commercial Code ( UCC ) Article 4A Funds Transfers UCC 4A-211 allows a bank to cancel or amend a wire transfer if promptly notified of a mistake or fraudulent instruction, provided the receiving bank has not yet fully processed or paid out the funds.

Banks are expected to act in good faith and exercise ordinary care to prevent fraud-related harm to their customers. This includes issuing recall requests to foreign beneficiary banks upon notification of fraud.

3. Federal Trade Commission Act ( FTC Act ) 15 U.S.C. 41-58 Section 5 of the FTC Act prohibits deceptive or unfair trade practices, including fraudulent online employment or investment schemes designed to induce victims to transfer funds under false pretenses.

Financial institutions are encouraged to cooperate with victims and law enforcement to mitigate consumer harm caused by such scams.

Bank Secrecy Act ( BSA ) 31 U.S.C. 5311-5330 & Suspicious Activity Reporting ( SAR ) The BSA requires banks to detect and report suspicious transactions, particularly those involving multiple foreign wire transfers linked to potential fraud schemes.

Upon notification, banks can issue urgent recall requests to the receiving institutions and file a XXXX t

o support regulatory investigation. Consumer Financial Protection Principles ( CFPB Guidelines ) The CFPB advocates that financial institutions assist fraud victims, even if the transfers were technically customer-authorized, as long as they were fraud-induced. Banks are expected to make good-faith efforts to recall funds and support consumers in mitigating financial harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation