Consumer complaint received 2025-02-04 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: FISERV FINXACT CORE
State: CA

Complaint narrative:
So around the beginning of last year, I was waiting for my new card from EDDs Money Network bank for unemployment benefits which I never ended up receiving. For a few months, I continued and continued to try to get a hold of Money network, but they are extremely hard to get a hold of especially when you dont have a card from them because it wont let you through the system to even talk to anyone without a card without the number and so on. So I eventually had to submit disputes because I was missing around {$2000.00} from my account during the whole time I was waiting for my card. So when I did finally get a hold of them, I talked to a person on the phone went through the whole process and they did all those disputes for me. Mind you the whole time I was waiting for my new card. I had absolutely no way of contacting them and they know this. I already talked to the guy when I disputed them about this and he was OK with it and he did the disputes anyway if although they were more than two months old. So after waiting for a little while, I contact them again, which was of course hard to get in contact with them again. But anyway, I go about asking why I havent seen a provisional credit for disputes. And this time Im told that I took too long to contact him about the disputes, which is not right. I already had talked to someone about this previously but the new person Im talking to is telling me this and basically denied my disputes. Im told I want to appeal the case to basically email them, all the paperwork that they sent me to send to them in the first place. Not only do they not give me the paperwork or tell me what exactly they need me to send in an email. They have no email to send anything in the first place. Theres literally no email for Money network with EDD to contact them to do this. So I have no option but I guess contacting you and Im contacting a few other people to get this hand handled because they basically are ignoring me and telling me XXXX things like email them when they know they dont have an email to send anything to. This is all due to someone stealing my card before it even reached my mailbox, activating it and using it to make unauthorized transactions. I had around {$2000.00} in this account from a previous unemployment case that I just had left over that basically disappeared because of negligence and not sending me a tracking number or something with my card so I dont even know where it went. Who had their hands on it or anything else. Not to mention the whole time I was going through this dispute process and bugging them about this. They were very unprofessional very rude and its extremely hard to get a hold of these people. Its not even funny. I do not understand why EDD make a contract with the company such as so. They are all horrible and Im sure this is the first time theyve done this to someone. They also I guess decided to close my account. So now I dont even have a account with them. They need to refund the money that was stolen from me and my account. It has been well over a year of me going through this with them and then just being very unprofessional about it.

Company response to consumer: Closed with explanation