Consumer complaint received 2025-09-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX Email : XXXX Phone : XXXX XXXX : XX/XX/XXXX SSN ( Last XXXX ) : XXXX Date : XX/XX/XXXX To : TransUnion LLC XXXX. XXXX XXXX, XXXX, PA XXXX Experian XXXX. XXXX XXXX, XXXX, TX XXXX Equifax XXXX XXXX XXXX XXXX. XXXX XXXX, XXXX, GA XXXX Subject : Formal Dispute of Inaccurate, Incomplete, and Inconsistent Reporting XXXX XXXX ( Account No. XXXX ) Dear Credit Bureau Representative, This letter is a formal dispute under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. concerning the XXXX XXXX account listed above. Reporting across the XXXX major credit bureaus contains inconsistencies, inaccuracies, and incompleteness that violate FCRA accuracy requirements. 

Documented Inconsistencies XXXX. Date of Last Activity TransUnion : XX/XX/XXXX ( re-aged debt I have never made any activity in XXXX ) Equifax & Experian : XX/XX/XXXX ( re-aged debt also factually impossible ) XXXX Source Type All XXXX Bureaus : Blank XXXX XXXX Account Status TransUnion : Open Equifax : Refinanced Experian : Charge-off XXXX. Most Recent Adverse Rating TransUnion : XXXX Equifax : No data XXXX Experian : Collection/Charge-off ; Unpaid balance reported as a loss by XXXX XXXX XXXX. Payment History All XXXX Bureaus : No history is available XXXX Disputes Carry the Same Legal Weight as Direct Disputes Pursuant to FCRA 623 ( a ) ( 8 ) [ 15 U.S.C. 1681s-2 ( a ) ( 8 ) ], disputes submitted through the CFPB.gov portal must be treated with the same legal effect and obligations as disputes submitted directly to a consumer reporting agency or furnisher. 

This means the bureaus can not downgrade, delay, or treat CFPB.gov disputes differently. All obligations under FCRA 607 ( b ), 611, and 623 apply equally, including the duty to delete unverifiable or inconsistent information. 

Applicable Law, Guidance, and Case Law FCRA 607 ( b ) : Bureaus must ensure maximum possible accuracy.

FCRA 611 ( a ) ( 1 ) ( A ) : Reinvestigation must be completed within 30 days.

FCRA 611 ( a ) ( 5 ) ( A ) : If information can not be verified, it must be deleted.

FCRA 611 ( a ) ( 6 ) ( B ) ( iii ) : If verified, CRAs must provide Method of Verification ( M.O.V. ) including : Furnishers name Furnishers address Furnishers telephone number Exact records relied upon in verification FCRA 623 ( a ) ( 1 ) ( A ) : Furnishers can not report information they know or should know is inaccurate.

CFPB Bulletin 2013-09 : CRAs must conduct reasonable investigations and not rely solely on furnishers.

FTC Staff Opinion Letter ( Cass, 1999 ) : Unverifiable or contradictory information must be deleted.

Cushman v. TransUnion, 115 F.3d 220 ( 3d Cir. 1997 ) : CRAs must perform independent investigations.

Richardson v. Equifax, 2004 WL 862200 : Failure to meet FCRA timelines requires deletion.

Demand for Action Immediate deletion or correction of the CBE Group account across all three credit bureaus due to re-aging of debt, irreconcilable inconsistencies, and missing required data fields.

If the account is verified as accurate, provide the Method of Verification ( M.O.V. ) within 15 days of the verification notice, including all items required by law.

Deadlines 30 days : Complete reinvestigation and provide written results.

15 days : Provide M.O.V. if verified.

Preservation of Rights Failure to comply will result in escalation to the CFPB, FTC, and private legal action for statutory damages under FCRA 616617. This letter serves as formal notice of preservation of rights. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation