Consumer complaint received 2024-04-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with additional add-on products or services purchased with the loan
Company: PNC Bank N.A.
State: VA

Complaint narrative:
I believe I am the victim of XXXX XXXX from either the dealership where I bought my vehicle, and/or PNC Bank, who is financing my XXXX XXXX. 

I bought a new XXXXXXXX XXXX  XXXX for about {$56.00}, XXXX from the following dealership : XXXXXXXX XXXX of XXXX XXXX XXXX XXXX XXXX, VA XXXX I was there the week prior to the purchase and the salesman was a little rude. Fast forward and I came in to XXXX XXXX a truck they had and I ended up placing a deposit on XX/XX/XXXX for {$500.00}. I told the salesman that I would be in the next day to pick up the truck. The next morning I notified him that I needed to order a cashiers check from XXXX, where my savings account is located. I told him XXXX said it would take at least XXXX business days to receive in the mail even with the priority mail option. The salesman told me that if I did not come in to get the truck by XX/XX/XXXX that they would revoke the deposit and I would not be able to buy the vehicle. I did not like this, as it takes most people some time to get a cashiers check or move money around. They were even more rude and unprofessional than before. I mentioned that it was not right and that I dont even want to buy from them anymore. They became nicer and said the truck needs to be out of the dealership by XX/XX/XXXX and that I would have to sign a promissory note that I would pay when I receive the cashiers check in the mail. I agreed and showed up on XX/XX/XXXX to purchase the vehicle. They ran my finance application and came back with 8.62 % for 3 years with PNC. While talking with the XXXX XXXXXXXX, I told him I did not want an extended warranty. He ended up being very pushy and was rude like the other employees. I looked at numbers but did not quite understand them and he ended up talking me into an extended warranty because the agreement had a full refund if cancelled within 30 days from purchase. The very next day on XX/XX/XXXX I received the cashiers check, drove to the dealership, and gave them a {$40000.00} down payment from the cashiers check. 

I got the truck and extended warranty and about 2 weeks later I called to cancel and they were pushy and rude again and kept trying to talk me into not cancelling. I ended up emailing them and I was sent a cancellation form and sent it back to be cancelled on XX/XX/XXXX. I gave them my account number, name, bank info, and bank address where the extended warranty refund check should be sent. I did not hear anything after that from the dealership, so I emailed around XX/XX/XXXX and the dealership told me that the check was sent on XX/XX/XXXX and they gave me the check number. I was told by both PNC and my dealer that the check could take XXXX business days to be received. I contacted PNC and my dealer about once every XXXX days. PNC kept telling me they havent received the check yet. My dealer was unable to help me as well. On about the XXXX business day, XX/XX/XXXX, I called my dealer again. My dealer ended up finally telling me, after being sent to voicemail a bunch of times, that the check cleared on XX/XX/XXXX. I then called PNC and asked them if they received the check yet, and they told me they havent. I then mentioned the dealership told me they called PNC, and PNC would not give any information on the matter, but that the check cleared on XX/XX/XXXX and I want to know where my money is. I was placed on hold for XXXX minutes and then told that they found the money but it hasnt been accredited yet to my account and would take 60 days to be applied to my account. Keep in mind, my interest rate is 8.62 % on just under {$21000.00} ( {$4000.00} of which is extended warranty ) and its accruing this whole time. This person tells me that the interest will be backdated and adjusted to the date the check was dated. I emailed the dealership back and notified them of this matter and my frustrations. 

On XX/XX/XXXX I received an email from the dealership saying that their rep called PNC and was told the money went to the wrong account and that my money would be applied to my account on XX/XX/XXXX. I was just on the phone with them for another XXXX and was told that they dont know where my money is and that they have no record of my dealership contacting them. I asked to speak to a XXXX and file a formal complaint, and it took a little while to get to a supervisor. They ended up sending me to her voicemail and said she would call right back. Its been an hour and Ive received no call. I left all the information for them on the voicemail. 

I dont know if the dealer is lying, PNC is XXXX, if both are lying, but clearly something is going on and I am fed up. My interest is accruing daily and if the check hasnt even been received then I am being screwed. I cancelled on XXXX and the interest should stop then, since I have been screwed this whole time. What happens if they never even receive the check for months because of this XXXXXXXX XXXX? I deserve interest refunds on that and for all these troubles. The worst part is if things become worse I cant sue and would have to go to arbitration with the dealership since it was in a clause in the extended warranty contract. I just want my money and nobody can help me and I feel like everything is deceptive or just plain disorganized. Please help me if you can! I would never recommend PNC or XXXX XXXX again to anyone! The only reason I didnt buy elsewhere was because the vehicle I wanted for the price point was extremely hard to find, and I needed a new one because XXXX weeks before my purchase I was T-Boned and totaled my car. I appreciate any help, consideration, or if anyone reads this. Thank you. 


Update : As of XX/XX/XXXX the money still has not posted to my PNC account. PNC can only be contacted by phone it seems and they are completely useless, and when I asked to file a complaint and also to figure things out with the supervisor they transferred me to her voicemail. I left a message and never received a response. It's been over a week now. I notified XXXXXXXX XXXX that I have not received the money in my account at end of business day on XX/XX/XXXX. 

I can attach more documents/emails if needed.

Company response to consumer: Closed with explanation