Consumer complaint received 2025-04-01 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Eastern Account Systems of Connecticut, Inc.
State: FL

Complaint narrative:
I was on a month to month agreement for XXXX a month and was set up on auto pay. So my bill and by thier own policy should not ever charge me more then the our agreed amount. Well they did to my account over and over and spent months trying to sort it out and never truly got it right and what I was owed but in XXXX 's bill I had it as close as they could make and I was give a credit for not getting my discounts every month for not having their equipment so I recieved a credit for this and started my XXXX 's bill with a XXXX dollar credit. So my next bill should be XXXX so I should have had no bill for this month but for some reason i was told that they changed computer systems and when they did it generated a charge to my account of XXXX dollars which is not our ageeed amount. My bank overdrafted me because of this. And then I got fees on top of the XXXX that was trying to be taken from my account. I had to stop the payment so I would have to pay the over draft fees from my bank. So instead of having a free month with a little extra left over for the credit I recieved and start my XXXX bill with being owed a few bucks I ended up with the XXXX charge that's unexplained other then a computer error and then a XXXXXXXX dollar penalty charge and two more XXXXXXXX XXXX  charges for penalties. So XXXX dollars in a so called computer error. So instead of rolling into XXXX being have a negative balance like I should have I ended billed for the XXXX error and for my monthly bill XXXX and then subtract my XXXX dollar credit. So I called to get it fixed and they acted like I never talked to anyone and don't know why I got credit and refused to fix the error and refused to let me talk to the same supervisor that I had been dealing with I was told I had exceeded my supervisor limit and have been put on a no supervisor contact in my profile they terminated my service amd billed me for a half month. And refused me access to my account so I could see a more. Detailed billing that is only offered online. They sent me to collections. Them a few months later they collections told me that I have a separate bill on top of the XXXXXXXX dollar one that I owed they said I had there equipment. And owed like XXXX. More dollars for having thier modem and wifi extender. Which Is really crazy considering thst even in the billing it shows I had my own equipment. And it one of the errors I was charged for monthly and was credited back for having my own equipment. That is how I had a XXXX dollar credit in XXXX. So I made this known and brought everything that I just said and they refuse to fix it. So after a hundred diputes I finally years later recieved my billing in detail and it shows exactly what I said and I am owed for the XXXX dollars that was wrongly put on my bill which would make my bill be that I am owed money. The equipment charges was showed to them and they still agree I had my own but still saying I need to return equipment that I don't have. I asked them it's even in there policy at the time that this took place that all equipment must be signed for to show proof that a person recieved it.. I asked for this and was told that they can not provide this and that doesn't matter. What matters is that there computer said that I had it and that's it nothing I can do but figure out how to return something that I never got. Its not there problem. So I have my bills showing proof of everything and showing the extra charges that are not part of the contract and fees and fines added for no reason other then they changed systems and it was a computer error. I was even nice enough to tell them to keep the money that they owe me for being over charged even if the did end my services and treat me like a piece of dirt. I just wanted to end the deal we had going on and go separate ways but I was forced through this nightmare and here it Is years later trying to make them to do the right thing and not get away with being able to just bully someone like they have been this whole time. I'm attaching my billing to show proof and to force them to do the right thing or to explain how it's legal to make up charges and break thier of. Policy. Make it public so people can decide of they want to deal with with a company 's who does there customer the way. I have been Done. I'm sure that the there I'd more then my experience posted. On here if u start looking on here

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation