Consumer complaint received 2026-04-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: U.S. BANCORP
State: MN

Complaint narrative:
U.S. Bank has mishandled business funds tied to our line of credit, directly impacting our ability to process payroll. On Friday, we transferred funds from our business checking account to our U.S. Bank line of credit to bring the LOC balance to zero. On Monday, a second payment was also processed. Both transactions now show completed, but the amounts do not reconcile with what was submitted. We are requesting that both line of credit payments be immediately reversed and returned to our business checking account, as they were misapplied and have resulted in funds being inaccessible. We were told an overpayment was issued by cashiers check, but we have not received the funds and have not been provided a check number, amount, issue date, delivery details, or current status. We were told approximately {$6000.00} was available on the LOC, but we were unable to transfer those funds due to reported system issues. A U.S. Bank representative was on the line attempting to assist and was also unable to transfer the funds. The following day, the LOC showed {$0.00} available. We have no visibility into where the funds are. This has directly blocked payroll. We have now spent over 7.5 hours on calls attempting to resolve this and have been routed multiple times. We requested a formal complaint and were given reference number XXXX, but it is unclear whether this is a formal complaint or only a general ticket. We have received conflicting information from multiple U.S. Bank representatives, including incorrect statements about when funds would be available. During escalation, we were told that restoring access to funds or issuing provisional credit is at the discretion of a branch manager, and if one branch manager could not assist, we should contact another. When we pushed for escalation, the call center attempted to contact the branch manager, but there was no response. We then contacted the branch manager directly and were informed that they are out of the office today, leaving no available path to resolution. We have also been told that a general complaint may take up to two weeks for a response, while we are being told separately that it may take up to seven days to resolve the funds issue and at least two additional days to return funds. This is unacceptable given that payroll is currently blocked and U.S. Bank has control of the funds. We are requesting that U.S. Bank immediately : Reverse both LOC payments and return funds to our checking account Identify the exact location and status of all funds Provide a full transaction trace for both LOC payments Confirm whether a cashiers check was issued and provide all details Cancel or reverse any pending disbursement and restore funds immediately Provide same-day provisional credit or restore LOC availability so payroll can be processed Assign one accountable case owner with direct contact information We further request that U.S. Bank conduct a formal remediation review, including but not limited to : Fee reversals ( overdrafts, transfer fees, penalties ) Interest adjustments ( including any excess interest charged on the LOC due to this error ) Direct business impact costs ( payroll processing delays or rush fees, vendor or employee payment penalties, and any short-term financing costs incurred ) Operational impact ( documented time spent exceeding 7.5 hours and internal administrative burden ) Employee impact ( payroll disruption and resulting internal/reputational impact ) We expect remediation to reflect both direct financial costs and operational impact caused by the banks error. This issue has caused direct operational harm, including inability to process payroll, excessive time spent attempting resolution, employee frustration, lack of transparency regarding the location of funds, and failure to act even after escalation to the appropriate authority.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation