Consumer complaint received 2025-10-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: SYNCHRONY FINANCIAL
State: VA

Complaint narrative:
I, XXXX XXXX of the XXXX family, am writing in response to the adverse action of my application for the Synchrony XXXX  credit card, as documented as Synchrony Financial - XXXX  - Application Decision.pdf. Your adverse action misrepresents my federally protected consumer rights that you are unable to approve my application at this time as herein states the following resolution. 
This denial raises significant concerns regarding regulatory compliance and fair credit practices. 
As detailed in your public filings as an publicly traded company ( see XXXX Registration Statement filed with the Securities and Exchange Commission XXXX XX/XX/XXXX ( Registration No. XXXX ) ), and further elaborated in subsequent filings ( see Form XXXX filed on XX/XX/XXXX ( SEC XXXX XXXX. XXXX ), and the XXXX Prospectus dated XX/XX/XXXX ( SEC XXXX XXXX. XXXX ), Synchrony Financial is subject to extensive federal regulations. These include oversight by the Federal Reserve Board, the Consumer Financial Protection Bureau ( CFPB ), the Office of the Comptroller of the Currency ( OCC ), and the Federal Deposit Insurance Corporation ( FDIC ). Specifically, under the Equal Credit Opportunity Act ( ECOA, 15 U.S.C. 1691 et seq. ), all creditworthy applicants are entitled to fair access to credit without discrimination based on protected characteristics such as race, color, religion, national origin, XXXX, marital status, age, or receipt of public assistance. 
Your decision appears to violate this statute ( see Sections 16 ( 12 U.S.C. 411-421, governing Federal Reserve note issues ) and 29 ), ( 12 U.S.C. 504, imposing civil money penalties for bank violations ) of the Federal Reserve Act, by failing to extend credit in a manner consistent with federal banking regulations.

The public filing ( see s-4 statement ) emphasizes Synchronys compliance with CFPB regulations for consumer financial services, which encompass ECOA requirements , while the 424B1 Prospectus discloses prior consent orders with the CFPB, Department of Justice , and related to Virginia Consumer Protection Act practices, underscoring the importance of transparent and non-discriminatory credit decisions.

Additionally, this denial may harm my reputation under applicable Virginia Statues ( FCRA, 15 U.S.C. 1681 et seq. ), as it implies negative information about my character without sufficient justification, particularly if based on consumer report data without proper adverse action disclosure as required by code of Virginia FCRA ( see 615 ( 15 U.S.C. 1681m ) ).

Synchrony public filing also ( see S-1 filing ) explicitly states that FCRA regulates your use of credit reports, the reporting of information to credit reporting agencies, and places restrictions on sharing information with affiliates for marketing purposes, among other provisions ( see pages 271-273 of the S-1 ). The company ( see 424B1 Prospectus ) further highlights risks related to regulatory enforcement, including changes to product offerings like debt cancellation programs ( similar to the Payment Security Debt Cancellation Program described in the attached document ), which could impact compliance with consumer protection laws.

The issue here is simple, in this transaction, the application itself represents valueserving as collateral that is monetizing without extending the corresponding credit.

This is unilateral and unconscionable agreement, where one party unfairly benefits at anothers expense ( see, e.g., Restatement ( Third ) of Restitution and Unjust Enrichment 1 ), positioning me as the creditor contributing value. There appears to be an underlying inducement resembling a money exchange, claiming to lend funds without full transparency, which could involve misleading practices, breach of trust, and violations ( see15 U.S.C. 1681 FCRAs foundational provisions on fair credit reporting ). To be sure you are not committing fraud, larceny by trick, and the involvement of an undisclosed third party in an implied or constructive trust. 
I believe this denial inflicts unnecessary suddenly surprising results that are causing unusual pressure, as to discrimination against my character. As a fundamental right, I have the capacity to contract under common law, and I am asserting my position as the beneficiary to claim rights herein. I accepted for value any/ all security interest in the principals account, calling all credits due including the principals interest, and directed its application to establish in the line of credit charging credit to memory for offset on the claimed owed amount due. 

It's according to my consumer right, not privilege ( see CFR 3 A7 404.1905 ). Banks can not pressure customers legally to tell about his SSN ( see 31 CFR 103.34 ( a ) ( 1 ) ). The only reason a bank or any corporation would ask for the SSN, if said bank were filing Form 1099 ( see under Internal Revenue Code ( IRC ) Section 6041 ).

According to the adverse notice ( see 26 CFR 301.6106-1 ) the bank is not under any legal obligation to obtain SSN from customers. Its actually classified as crime ( see 42 USC 408 ( 8 ) ) disclosed, uses, or compels the disclosure of the social security number of any person in violation of the laws of the United States ; shall be guilty of a felony and upon conviction thereof shall be fined under title 18 or imprisoned for not more than 5 years or both. if one is threatening or forcing someone to provide his SSN. Banks are not legally bound to take SSN from applicants under the Code of Federal Regulations, Title 26 301.6109-1 ( c ). This act also gives favor to those who have no SSN number. 
Any slander and defamation of my name will be addressed accordingly, as I claim common law copyright and trademark rights in XXXX XXXX XXXX and XXXX XXXX of the XXXX family as this transaction is a benefit of your use in commerce, which affords protection against unauthorized use ( see, e.g., XXXX XXXX. XXXX ) in the event a decision remains indecision. Your promises to pay, orders a line of credit extension and must adhere to the priority rule of first in line, first in time. 
Please immediately forward this, as served Notice to the qualified individual authorized to resolve this matter. 

I demand an amicable response via rubber stamp Affidavit within four business days to provide complete clarification or overturn your decision. If unresolved, I will seek judicial relief, where you may be held liable for much higher court and legal fees in your inadequate response to this ad time is of the essence. 
I certify to the best of my knowledge, information, and belief under penalty of perjury under the laws of the United States of America that the foregoing is true and correct. Executed on XX/XX/XXXX. 
Thank you for your attention in this matter!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation