Consumer complaint received 2025-01-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Dear CFPB Representative : I am writing to file a formal complaint against JPMCB ( Chase ) regarding two credit card accounts I held with them. I believe Chase has acted in an arbitrary and capricious manner, violating federal regulations and inaccurately reporting information to the credit bureaus. Below are the key points of my complaint : I had two accounts with Chase, both of which were closed without proper notification. According to my credit reports, the accounts were closed in XX/XX/XXXX. However, I never received any notice from Chase indicating an intention to close these accounts. Despite the account closures, I continued making ACH payments to Chase, including several large payments that should have covered or nearly covered the balances on these accounts. Chase repeatedly returned these payments to my bank, even though they exceeded or matched the amount owed at the time. I contacted Chase several times to ask why my payments were being returned, but received no clear answers.

My credit reports show ND ( No Data ) for multiple months during which I made payments that Chase chose not to apply. In one instance, a Chase representative claimed that the last payment they received from me was in XX/XX/XXXX, but my credit report states XX/XX/XXXX. Both these dates conflict with my own bank records, which clearly show I made payments past those dates. 

In XX/XX/XXXX, I paid Chase over $ XXXX to completely pay off one of the cardsyet Chase has not acknowledged or properly reported these payments. One card had a limit of {$1400.00}, but Chase now claims I owe roughly double that amount. This is inaccurate, given that I have documentation of payments that should have satisfied or significantly reduced the balance.

Although one of my accounts was supposedly charged off, Chases own reporting ( at one point ) indicated it was merely delinquent. This inconsistent information is misleading and harmful to my credit standing. I was recently told by a Chase representative that I must pay in full immediately. However, I have already paid amounts well beyond the original balance due, only to have the payments returned. It appears Chase is disregarding or simply not processing my payments. 

Under federal regulation, Chase is obligated to report accurate information to the credit bureaus. By returning my payments without explanation, failing to credit them to my accounts, and reporting conflicting data, Chase has failed to provide accurate information. 

Thank you for your attention to this matter. I respectfully ask the CFPB to investigate Chases actions to ensure they comply with federal law and accurate credit reporting practices. If you need any additional information or documentation ( e.g., bank statements, returned payment notifications ), please let me know.

Company response to consumer: Closed with non-monetary relief