Consumer complaint received 2026-05-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Claim details For claims # XXXX Fraudulent charges, got an email from the merchant saying multiple people are using my account. ( please see attached ) I did not authorized those charges PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Card ... XXXX {$50.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$250.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$300.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$250.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$250.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXX HARD ROCK BET XXXX FL XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$50.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$250.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$50.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$400.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$100.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX # XXXX XXXX transactions in claim {$9800.00} Scam slot site that wont let me withdraw funds. PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Card ... XXXX {$500.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$900.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$200.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$200.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$500.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$900.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$90.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX Card ... XXXX {$1000.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$500.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX CO XXXX CARD XXXX Card ... XXXX {$99.00} XX/XX/XXXX Removed PURCHASE AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX CARD XXXX Card ... XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation