Consumer complaint received 2025-04-08 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Can't stop withdrawals from your bank account — 
Company: MoneyLion Inc.
State: SC

Complaint narrative:
I called XXXX XXXX immediately on XX/XX/XXXX when the fraudulent activity was taking place on MoneyLion XXXX to notify them to stop all withdrawals because there was fraudulent activity happening on my account that caused {$900.00} to be withdrawn from my XXXX XXXX account. I wanted them to also dispute the charges, but they expressed that they could not be disputed until the transaction was posted to my account. 

XX/XX/XXXX I called to start a claim for the fraudulent charge and activity. They couldnt offer me a provisional credit until they had done more research according to the representative that I had spoken with. I understood. 


XX/XX/XXXX I called XXXX XXXX once again to get an update on my claim and was told that there was no update. I requested a provisional credit which was finally granted and that they would let me know when the investigation was complete. 

During this time I had been speaking with MoneyLion XXXX XXXX  and they had been speaking with the CFPB, which is why they reached out to me, they assured me that they were handling things. XXXX XXXX emailed me and let me know that they were working on it. 

XX/XX/XXXX I emailed MoneyLion instacash and thanked them for working on the claim and asked them to let me know if I could provide any helpful documentation. 

XX/XX/XXXX I emailed because I hadnt heard from them and was told I would hear something in 3-5 business days from the start of the claim. 

XX/XX/XXXX XXXX let me know that they confirmed all loans and XXXX payments were fraudulent. They said they were working on the reversal of charges but XXXX XXXX disputed them. 

XX/XX/XXXX They let me know everything had been rectified and that they received a chargeback from XXXX XXXX for the unauthorized charges. 

XX/XX/XXXX I emailed MoneyLion to confirm everything had been zeroed out. 

XX/XX/XXXX MoneyLion confirmed that they had zeroed out everything and that I owe nothing. 

XX/XX/XXXX MoneyLion XXXX XXXX  let me know that they had closed my case and that the transactions were unauthorized and fraudulent. They said that they had rectified the situation. They told me that XXXX XXXX had already disputed the charge with MoneyLion. Therefore, the funds were already back in my account. 

XX/XX/XXXX I receive a letter from XXXX XXXX about the claim stating that the transactions were authorized in a processing error did not occur and they would be taking {$900.00} from my account despite the information that I provided stating that the charges were fraudulent, and the account was not my own. I also let them know that I had received the letter from the MoneyLion XXXX XXXX  stating that the case was ruled in my favor and that they did confirm it was unauthorized and fraudulent. They still stated that they would be taking a {$900.00} provisional credit for my account on XX/XX/XXXX. 

XX/XX/XXXX I emailed XXXX XXXX from MoneyLion XXXX to let them know they would need to send me the money as the bank did not receive it.

Company response to consumer: Closed with monetary relief