Consumer complaint received 2024-11-19 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Coinbase, Inc.
State: MA

Complaint narrative:
On XX/XX/XXXX of 2024 I made the worst decision of my life selling my bitcoin that currently is astronomically growing thinking that I could get a cryptocurrency loan through Coinbase. I cashed out my Bitcoin, and then proceeded to attempt to get a Crypto loan. I started a XXXX Coinbase wallet, smart wallet/dapp, and couldnt find my funds, I typed with an AI Coinbase customer service rep and they advised me to delete the app. I hadnt seen or been able to recover my assets since until 2 days ago on the early morning of Sunday XX/XX/XXXX. 

Now just to rewind when I thought I collaborated with a coinbase human after I lost my assets/money on XX/XX/XXXX24 they told me That I would not be able to find my assets, recover or attain them at all. Well I found them on the blockchain that week hence not being able to find them and Since then have been trying to attain them with no luck trying everything. 

Since then, my life has been destroyed financially, emotionally, psychologically physically in every area of my life has been impacted by this organization. Not a day goes by that I dont lose night sleep thinking about how XXXX and XXXX I was to ever think about doing what I did Especially after feeling more than deceived and scammed. I have been nothing but lost and alone with this since XX/XX/XXXX2024 Receiving no support and the other side, taking no accountability responsibility for anything. 

XXXX days ago on the early morning of Of Sunday XX/XX/XXXX24 I was able to somehow find my wallet almost after three months of being unsupported and almost losing my mind. To see all my assets and I mustve done something that Coinbase didnt tell me to do what I could have done to retrieve my assets. 

I withdrew my assets, not even wanting to add all the funds and assets into any type of Coinbase related wallet ever again in my life. I just wanted my money out there and nothing to do with them ever again. 

So two days ago that Sunday morning, I was given the option of withdrawing and selling my assets and getting reimbursed monetarily. I filled out all the requirement forms gave my Social Security card, my identification everything, and was approved Since then, I havent got an email no notification no nothing and luckily, I took screenshots of every single thing that I did that knowing that if I didnt, I wouldnt have what I have right now. 

There were various organizations in some of the screenshots that Ive tried to contact since then Ive had very little luck and of course Coinbase when I contact them, they somehow have a tendency to disappear at the right time When I have anything definitive evidence wise. 

In Conclusion I am beyond done with this company all I want my assets and funds back. I have a pending legal Law Firm that will likely take on this case if things are not resolved, I have been reporting everything to them, building a case, I have more than XXXX screenshots since XX/XX/XXXX 2024 evidence wise. Im surprised they didnt meet their quarterly goals this year because I think people are waking up and realizing whats going on which is what my hope is. 

Anyways, I cant even tell you how much of an emotional chronically stressful and distressful this has been and I have nowhere else to go, which is why am reporting this I have evidence provide and I want my assets and money back and want nothing to do with this the recklessness, irresponsibility & lack of accountability company Coinbase ever again in my life again. I thought I mightve been Making some progress with Coinbase online AI bought or human being customer support earlier today havent heard back but at this point I have XXXX trust in this company and XXXX reporting this immediately cause I really have XXXX faith or trust in anything with this company. Please help me.

Company response to consumer: Closed with explanation