vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-10-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Continental Finance Company, LLC
State: NY

Complaint narrative:
I was billed {$59.00} a month XXXX, XXXX, XXXX, XX/XX/XXXX by a company XXXX XXXX  on my Cerulean XXXX. I notified the credit card co. on XX/XX/XXXX by phone. I received no response back. I notified XX/XX/XXXX them by mail to the address it says to write to on my bill. i received no response. I called again on XX/XX/XXXX and I requested a new card. The person said they would refer to the fraud unit. on XX/XX/XXXX I received notification fraud unit received complaint. on XX/XX/XXXX fraud unit sent letter cant reach me by phone. I called the # provided and gave them all the information. on XX/XX/XXXX I received letter from card services to file a complaint with fraud unit ( which I did on XX/XX/XXXX ). I received a 2nd letter on XX/XX/XXXX also from card services they are working on case. may take up to 45 days.on XXXX I received a letter from fraud management services they began a review. ( by now I am frustrated feeling like this is a run around. ) On XX/XX/XXXX I received a letter from fraud management services I was issued {$170.00} credit. I mailed a letter on XX/XX/XXXX stating this is appreciated but unacceptable as I was charged unauthorized charge 4 times at {$59.00}, credit should be {$230.00}, {$59.00} x XXXX is {$230.00}. I do not understand the {$170.00}. I still have no response back from them. I am getting the impression they are not refunding to me what I was charged.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: HYUNDAI CAPITAL AMERICA
State: MI

Complaint narrative:
I have fraudulent Credit Inquires that is reported on my credit report that don't belong to me. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: ALLY FINANCIAL INC.
State: MI

Complaint narrative:
I have fraudulent Credit Inquires that is reported on my credit report that don't belong to me. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRUIST FINANCIAL CORPORATION
State: MI

Complaint narrative:
I have fraudulent Credit Inquires that is reported on my credit report that don't belong to me. 
-Regional Acceptance ( Bank ) XX/XX/2023 XXXX XXXX XXXX XXXX XXXX ) XX/XX/2XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: ID

Complaint narrative:
See the attached documents. I want the bureau to start the investigation on these accounts that I am never late for but they're reporting me as late.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
ACCORDING TO 15 USC 1681I - EXPERIAN, XXXX, AND XXXX HAVE 30 DAYS TO INVESTIGATE AND SEND ME THE RESULTS. 

In accordance with the Fair Credit Reporting act. These accounts violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 




UNAUTHORIZED INQUIRIES : Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
IDENTITY THEFT REPORT FILED FOR THE FOLLOWING ACCOUNTS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I DO NOT HAVE AN ACCOUNT OR CONTRACT WITH THIS COMPANY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: OH

Complaint narrative:
IDENTITY THEFT REPORT FILED FOR THE FOLLOWING ACCOUNTS : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I DO NOT HAVE AN ACCOUNT OR CONTRACT WITH THIS COMPANY.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Problem with customer service
Company: EdFinancial Services
State: OH

Complaint narrative:
I called in the first week of XXXX to get my name changed back ( for some reason it reverted back to my maiden name when they switched systems ) and to see if the refund for overpayment was going to be sent back to me. I was informed that the checks were sent back to incorrect address. I was in the process of moving when the checks were sent and sent in the correct address as soon as I was settled in. I was told that day to allow 7 - 10 business days for the finance department to get them sent back out. I called again XX/XX/XXXX and was told that there was not timeline and the agent was not sure why I was told that timeline.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information is missing that should be on the report
Company: LEXISNEXIS
State: OH

Complaint narrative:
I am a Veteran and have face homeless situations for 15 times in 5 years and still managed to get my credit score up. While trying to buy a home I am being denied due to XXXX XXXX  housing and Hud housing that has employees lying to cover what they do wrong. I have called and asked for help to fix or change policies that lead to inhumane policies and laws that no one is willing to change. The 3rd party reporting agency is not a XXXX  accredited agency. My credit score is good enough to buy a house, but I am being punished, hassled and or denied due to things not being my fault. Houses are being rented before they are declared habitable. Houses are being rented as duplexes with one electric meter and one water meter. When you are on a set income, we do not have ways to change this. We do not seem to matter anymore. I am doing all I can to change the situation of negativities. I can not take responsibility for the actions of others to report things just to hurt others. Companies get mad when you say they would not want to be treated this same way and yet do not care to do it to you. 
When buying a house. I am asked to not get any line of credit and yet I am told I need a car loan. I am not supposed to live in my car. This will cancel my home loan. They credit agencies and the loan companies deny having any way to help change these things. I am living in a Hud apartment that spent 6 weeks not fixing my furnace. I have a stove that only shuts off by the breaker switch. The nobs do not shut off the oven. The coil will not shut off. This is a issue that repeats and we as humans need to care more than the words of sorry. Sorry is not good enough. Someone needs to help spread the word we can make a difference if we all just stand to speak what needs to change. I am being reported for late payments. How do I change or make a payment when the company denies letting me. How is it fair to report me late if they refuse my payment. I am responsible for my actions and their actions. How did this come about?

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Experian was reporting but stop reporting in XX/XX/2023, And now they are not excepting my mortgage company information that they are submitting mortgage name XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Experian has been really careless with my credit report. They've included unauthorized transactions on it, which is a clear violation of my privacy and the law. 

Specifically, Experian 's actions violate the following laws on my consumer report : Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681a ( 2 ) ( ii ) requires consumer reporting agencies to obtain the explicit consent of consumers before including certain information in their credit reports. Experian has not provided my written consent for Experian to include the aforementioned transactions and experiences on my consumer report. 

Electronic Fund Transfer Act ( EFTA ) : 15 U.S.C. 1693g prohibits unauthorized electronic fund transfers from a consumer 's account. Experian 's inclusion of unauthorized transactions on my credit report violates this law, as it has lead to creditors attempting to collect on debts that I do not owe. 

Identity Theft Prevention and Consumer Protection Act of 2003 ( ITPCA ) : 15 U.S.C. 6801 et seq. requires businesses to take reasonable steps to protect consumers from identity theft. Experian 's failure to obtain my consent before including unauthorized transactions on my credit report violates this law, as it exposes me to the risk of identity theft and financial losses. 

I'm demanding that Experian immediately remove and exclude all unauthorized transactions related to XXXX XXXX XXXX account number XXXX from my credit report. 

If Experian fails to comply within 30 days, I will be prepared to pursue all available legal remedies, including seeking damages under the FCRA, EFTA, and ITPCA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I have submitted this letter below to XXXXXXXX XXXX as well as XXXX, XXXX, Transunion. XXXX responds with everything is correct with being 30 days late. I talked to a representative at XXXX, explaining the situation. Which they were closed on the last day I could pay within 30 days because it was after XXXX and I needed a 4 digit pin code to pay with XXXX XXXX. I never received an email from them only a letter dated XX/XX/2023. They said they cant change it and they legally have to report me. I think its unfair that they have the last say and couldnt understand where I was coming from in this situation. I even send them a credit report of how I have never missed or been late for an appointment. 

Reference # XXXX To whom it may concern ; I am writing in regards to a late payment that is reflected on my credit. This late payment was a result of a cascade of events unbeknownst to me. The original payment was made through an auto payment that is scheduled biweekly. On XX/XX/2023 the payment was credited back to my account. I received a letter from XXXX on XX/XX/2023 and did not receive the letter until XX/XX/2023 due to being out of town due to a work obligation. I attempted to schedule a payment immediately but was unable to due to this service being unavailable. I contacted XXXX on the next business day ( XX/XX/2023 ) to schedule a payment. During this phone call I was directed to send payment via XXXX XXXX, money order or XXXX XXXX. 

I would like a full review of my credit report and reconsideration of this late payment. My credit history is notable for a long standing 18 year account with no missed payments, among other notable histories. This late payment is very harmful to my credit report and would ask if there would be consideration for a one time removal of this late payment. 

I appreciate your consideration.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Repprting act. The List of accounts below has violated my tederally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has violated my rights 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C 1681 c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the Information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
In accordance with the XXXX XXXX XXXX act. The List of accounts below has violated my tederally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has violated my rights 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C 1681 c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the Information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Mortgage — VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Delays in the application process
Company: Mr. Cooper Group Inc.
State: MO

Complaint narrative:
My modification should be over. Mr cooper said it was with the VA now. I spoke with the VA days ago and they said they already did their part. I spoke with them directly. Its in mr coopers hands now. They were supposed to have escalated this. They received my modification signed paperwork back about 4 months. Its ridiculous how long Ive been waiting. Also Ive made 3 months of payments already since sending The mod paperwork back. Im looking to get a new loan asap for another place and Im stuck until this is sorted. 
My time is being wasted with me having to constantly call with no one knowing what is going on or lying saying its with the VA when it clearly is not. This needs to be sorted soon. 



I dont have time to call and go through the phone menu everyday and no one has given me an extension to call my rep listed in my message responses on your site. Nor has anyone responded from messaging to Mr coopers email addresses

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX and I am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-30 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem getting a card or closing an account — Don't want a card provided by your employer or the government
Company: Netspend Corporation
State: GA

Complaint narrative:
I received an email about a NetSpend account. I contacted them to inform them that I have not received nor do I have a Net Spend card. And to please close or block whomever is trying to open an account with my information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-30 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: MOHELA
State: NY

Complaint narrative:
MOHELA received my outstanding loans from XXXX as I have submitted qualifying payments for XXXX XXXX student loan forgiveness. To date, I have not received any billing statement from MOHELA for payments due in XX/XX/2023. It does appear that MOHELA is processing my payment for this month, but it is doing so without having providing me with any bill. MOHELA is required to provide a bill, and to provide that bill in advance of payment. I am concerned this will cause problems in the future for accounting for qualifying payments under XXXX XXXX student loan forgiveness. 

Ive attached a screen capture of my MOHELA accounts My Messages screen, which shows all correspondence for the last 12 months. The only document shown is an acknowledgment that my XX/XX/2023 payment is set for auto debit.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation