Consumer complaint received 2026-01-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: BlueChip Financial
State: CA

Complaint narrative:
XXXX continues to send communications reflecting incorrect and inconsistent amounts owed despite a confirmed settlement agreement. 

Continued Use of Incorrect Balance After Settlement On XXXX XXXX XXXX XXXX and I agreed to settle the account for a total of {$200.00}, payable in three biweekly installments of {$67.00}. Despite this agreement, I continue to receive emails and account communications that reflect amounts different from, and higher than, the agreed settlement balance. 

Sending notices with incorrect balances after a settlement agreement is misleading, confusing, and improper. It creates uncertainty as to what amount is actually owed and raises concerns that XXXX may attempt to collect more than the agreed settlement. 

Failure to Accurately Update Account Records XXXX response does not explain why its systems have not been updated to reflect the settlement accurately, nor does it confirm that no additional interest, fees, or balance increases are being applied. Accurate servicing and clear, consistent account statements are fundamental consumer protections, regardless of the lenders claimed jurisdiction. 

Potentially Deceptive and Unfair Collection Practices Continuing to communicate incorrect debt amounts after a settlement agreement may constitute an unfair or deceptive act or practice. Consumers should not be required to guess which amount is correct or fear that paying the settlement will not fully resolve the account. 

Settlement Does Not Resolve Servicing Errors While XXXX emphasizes that a settlement was reached, it does not address the fact that their ongoing communications contradict that settlement. Agreeing to a settlement does not excuse inaccurate billing, inconsistent statements, or misleading collection notices. 

Requested CFPB Action I respectfully request that the CFPB : Require XXXX to correct its records immediately Ensure all future communications reflect only the agreed settlement amount Confirm that no additional interest, fees, or collection amounts are being applied Review whether XXXX post-settlement communications constitute unfair or deceptive servicing practices I am providing copies of the settlement confirmation and the subsequent emails showing incorrect amounts for the CFPBs review. 

Loss of Trust and Request for Account Closure Because XXXX has continued to provide misleading and inconsistent information after agreeing to a settlement, I no longer trust the accuracy of their records or their servicing practices. As a result, I am requesting that this account be closed with a XXXX balance and that XXXX confirm in writing that I owe nothing further and that no additional collection activity will occur. 

Settlement Does Not Excuse Ongoing Errors While a settlement was discussed, it does not excuse ongoing inaccurate billing or misleading communications. Consumers should not be subjected to contradictory information regarding their obligations.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation