Consumer complaint received 2026-06-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: ALLY FINANCIAL INC.
State: CA

Complaint narrative:
I am filing this complaint against Ally Financial regarding a wrongful repossession of my vehicle on XX/XX/year>. At the time of the repossession, I was operating under a payment arrangement with Ally Financial and had every reason to believe my vehicle was protected from repossession under the terms communicated to me. Despite this, Ally repossessed my vehicle. Following its review, Ally determined that the repossession was wrongful. The wrongful repossession deprived me of my transportation, interfered with my ability to work and conduct daily activities, caused significant financial hardship, emotional distress, inconvenience, and loss of time. This was not a minor servicing error. Ally wrongfully seized property that I relied upon and failed to properly administer my account before taking drastic collection action. As a result of Allys conduct, I have completely lost confidence in Allys ability to accurately manage my account and protect my rights as a consumer. The relationship between Ally and myself has been irreparably damaged by its wrongful actions. Given the severity of this incident, I am requesting the following resolution : 1. Ally Financial shall retain possession of the vehicle and permanently terminate the loan agreement. 2. Ally Financial shall release me from any and all remaining liability, deficiency balance, loan balance, collection activity, fees, costs, or future obligations associated with this vehicle and account. 3. Ally Financial shall report the account to all consumer reporting agencies as paid, closed, settled in full, or otherwise reflecting a XXXX balance owed by me. 4. Ally Financial shall remove any derogatory reporting, repossession reporting, late-payment reporting, collection reporting, or other negative information arising from this wrongful repossession. 5. Ally Financial shall provide written confirmation that I have no further financial responsibility relating to the vehicle or loan. 6. Ally Financial shall compensate me for damages, losses, expenses, inconvenience, and hardship caused by its wrongful conduct. 7. Ally Financial shall provide a complete copy of all account notes, repossession records, payment arrangement records, internal communications, and investigation findings relating to the wrongful repossession. A financial institution should not be permitted to wrongfully repossess a consumers vehicle and then continue to hold that consumer financially responsible for the consequences of its own misconduct. Allys actions caused substantial harm and undermined the trust required for any lending relationship. I respectfully request that the CFPB investigate this matter and require Ally Financial to provide a fair and comprehensive resolution, including complete release of any remaining debt associated with this account and correction of all credit reporting. I certify that the statements made in this complaint are true and correct to the best of my knowledge.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation