Consumer complaint received 2026-03-09 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem while selling or giving up the vehicle
Company: FORD MOTOR CREDIT CO.
State: OH

Complaint narrative:
Customer Relations XXXX Ford Motor Credit Company XXXX XXXX XXXX XXXX XXXX XXXX Dear Lincoln Automotive Financial Services, Account XXXX I am writing to express my profound dissatisfaction and frustration regarding several issues with my XXXX XXXXXXXX XXXX, leased through your services. These issues include the unauthorized removal of my personal belongings from the vehicle, a dispute regarding over-mileage charges, and an unresolved discrimination complaint. Unauthorized Removal of Personal Belongings : On XX/XX/XXXX, I visited XXXX XXXX XXXX to retrieve my personal belongings from the vehicle, only to discover they were missing. XXXX XXXX, the general XXXX at XXXX XXXX XXXX, indicated that the lease inspector, a subcontractor utilized by your company, was the last person in the vehicle. This forms a bailment relationship, implying that my vehicle and personal items should have been returned intact. The unauthorized removal of my belongings constitutes conversion and a breach of the duty of care. The subcontractor 's actionsor lack thereofmay represent negligence, failing to adequately protect my property. I am considering legal claims for both conversion and negligence. Furthermore, I have encountered evasiveness and misinformation from your representatives, including false information recorded in their notes. This misrepresentation complicates a potential breach of contract claim should any terms concerning the security of my property have been violated. Dispute of Over-Mileage Charges : I am also formally disputing recent over-mileage charges applied to my lease account. I have received notice of these charges, which I believe are inaccurate and unwarranted. To address this issue comprehensively, I am requesting the following : XXXX. Mileage Documentation : Please provide a detailed report of the mileage readings at the start and end of my lease term, including all inspections conducted by your subcontractors. The documentation should include dates, locations, and conditions under which these inspections were performed. XXXX. Inspection Procedures : I request clarification on the procedures your inspectors follow when documenting mileage. Understanding the methodology and any potential discrepancies during inspections will help ensure that the charges are accurate and justified. XXXX. Odometer Audit : I request an audit or verification of the odometer readings from verifiable records or past service check-ins that corroborate the readings claimed by your inspectors. This includes records from any maintenance services performed at authorized dealerships. XXXX. Discrepancy Explanation : If there are any discrepancies between your records and my documentation, please provide a detailed explanation and justification for these differences. I am committed to resolving both matters expediently and amicably. I believe that an accurate review of both the handling of my belongings and the mileage records will confirm that corrective actions are necessary. Until these issues are resolved, I request that the over-mileage charges be placed in dispute and not pursued further. Discrimination Complaint : Several months ago, I filed a complaint alleging discrimination by XXXX of your employees. I am yet to receive any response or update on the status of this complaint. This lack of communication is concerning and only adds to my dissatisfaction with your services. I request an immediate update on the investigation and any actions being taken to address this matter. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation