Consumer complaint received 2024-11-27 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Herbert P. Sears Co., Inc.
State: CA

Complaint narrative:
Ive had issues with XXXX XXXX XXXX ever since the end of 2023, when they skipped a service because, supposedly, the person coming out forgot to do the service because it was XXXX that month. At least, thats what I was told, and honestly not a good excuse. They rescheduled the service. Im at home pretty much all day, I also have cameras outside of my home, so I can see if someone comes up to my house. I called XXXX a couple of days later to let them know that no one came out. I told them I saw people on my camera before the scheduled service AND after the scheduled service, but, somehow, the camera completely missed the guy who came out for the service. They claimed he came out and my camera just didnt pick it up. XXXX, the customer service was incredibly bad given that they tried to convince me the guy came out for the service when he didnt. That was red flag number XXXX. Plus, if he did, Im confused why they sent him out a couple days later to service again. Then, after that, despite me paying, the service was spotty after that. They literally just stopped coming out. They had breached contract, tbh. However, I just left it alone. They charged me once, then they werent charging me, so I just decided to leave it be until XXXX when my contract was up. I called in and told them I wanted to cancel my contract. I waited until it was up to specifically not be hit with the early cancellation fee Id been told Id have to pay for breaching contract, even though theyd already breached contract by not servicing my home, but I just wanted to not deal with this company again. I was told, over the phone, unfortunately, so no proof, that I had to pay for XXXX more service or I couldnt cancel my contract. I found that odd as they hadnt been out and Id gotten NO communication from them about this. I think I got a text in XXXX about it, but I dont remember anyone coming out, so why would they be worried about another service now? In XXXX? Might have been XXXX, but it was XXXX of those months. I told them I wasnt interested in any more services, and that my identity had been stolen, so I was dealing with that. My identity was stolen again in XXXX, and Im still dealing with that now. Anyway, I was contacted just last month, XXXX, about this again because I told the lady, previously, that I wasnt paying for another service that I didnt want. I told her that I wanted to close my account and would pay the {$79.00} owed. She just said that I needed to contact her again to schedule a service and then I could close the account. I just told her okay and hung up. In XX/XX/XXXX, I received a text from XXXX XXXX XXXX, telling me I owed {$79.00}. I confirmed that that was all I owed and that my account was closed. They confirmed that all I owed was {$79.00} and that my account had already been closed. So, you can XXXX my surprised in XXXX when a collection agency contacted me and said I owed {$310.00} from XXXX. How? I didnt owe {$310.00} in XXXX, hadnt been serviced since then, so where did {$310.00} suddenly come from? I know debt collection agencies can add on some interest, but that much? I was told I actually owed {$290.00}, and the rest was interest. I have been told twice that I only owed {$79.00}. Never had any other service. I never broke contract, until they did, by not coming out and doing their services. In XXXX I was told my contract was closed and I owed {$79.00}, so Im confused what the extra fees are from. I honestly dont even want to engage with XXXX XXXX XXXX XXXX anymore. This is the second time theyve lied about something and thats not the sign of a good company. I should have known, because a good, reputable company doesnt need to come to my door multiple times ( despite me saying no each time ) to try and get me to sign up for them. XXXX, I only signed up because I was tired of this guy coming to my house every month asking me to sign up. I obviously didnt want it, so why keep coming back? Ive definitely learned my lesson, though. I dont even answer my door if its not someone I know.

Company public response: Company believes complaint is the result of an isolated error
Company response to consumer: Closed with explanation