Consumer complaint received 2026-06-09 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: LD Holdings Group, LLC
State: TN

Complaint narrative:
Today I was waiting on my mortgage company processor to respond to my request to why is my inspection reports keep going backwards despite the enormous amount of work thats been done to the property and the property has took a drastic look after repairs thats been ongoing 30 months due to this same incompetence and delays Ive been working on my home since XX/XX/XXXX its now XX/XX/XXXX an im still demanding funds every time the contractor gets work completed an a inspection is done the numbers never reflect the inspection the moment the numbers goes in Loandepot comes back lower an now Im just done after this inspection the inspector said from her experience the numbers are around 85/90 % ok soon my processor comes back with the report for funding the numbers are 45 % an her self alone said hold up a report cant go backwards so she took it to management they revise at 60 % but it was at 60 % before we made the repairs last year on XX/XX/XXXX the percentage was 55/60 of the same back an forward then on that date this same issue ok now were 6 months into this year an there still doing the same thing an on top of these discrepancies the processor takes this issue to the management team cus she notice this issue also an made a note of it to only have management come back an say its 60 % like there refusing to fix this issue an release enough funding to complete my home an were over 75 % of repairs of cabinets millwork an painting is left what is {$6800.00} gone do to complete repairs with the contractor being owed funds I furnished the drywall an the insulation so we could speed up the process cus of the delays an get my homes percentage numbers up an they still havnt took the initiative to fix the discrepancy in the inspector report after they see the repairs been completed like what is going on here if management cant be held responsible who do I address these issues to if they cant fix them nor the processor even when the processor says the report isnt correct her self this is redicoulus to be still repairing a home an 5 homes has been built before my fire an Im still working on the same property an the time before this the inspector report went from 55 % to 25 % an one of the managers made a drastic response in why these reports keeps going backwards an she made a note of it but after months goes by Im back to square one with this company an I dont no where to go an get legal help concerning these issues I was advise to go to the ftc Im running out of money due to me paying 2 rents cus of Loandepot delays this property is well over 75 % an there withholding over XXXX in a escrow an now even after management spots these discrepancies aint nuthin done about it an to add they told me when repairs reach 75 % the rest of funds will be released so now I can see why the 75 % is made not reachable cus Ive notice there getting interest off the funds there holding an before these last draws u talking bout over a XXXX in there account for over a year so now I see the game played from these mortgage companies an my pay out was over XXXX from the insurance company for the repair of my home but my loan from Loandepot was a XXXX an now after 28 months theres over XXXX left they just dont wan na release the funds

Company response to consumer: Closed with explanation