Consumer complaint received 2019-04-29 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Media Collections, Inc
State: CA

Complaint narrative:
On XX/XX/XXXX, I received a letter from some collection agency called XXXX XXXX XXXX XXXX   claiming that I owed XXXX {$110.00}.

I called them on XX/XX/XXXX to explain that I had no outstanding debt to XXXX, spoke to XXXX XXXX.

At her request I emailed her a letter on XX/XX/XXXX explaining that there was no outstanding debt. I explained that nine weeks after the conclusion of my rental XXXX had tried to charge me for damage that did not occur. I disputed the charge. That matter was resolved in my favor and I attached the letter of confirmation that I had received from my credit card on XX/XX/XXXX.

On XX/XX/XXXX I received call from someone identifying himself only as " XXXX  '' at this agency. I returned his call and repeated that I had already provided them the documentation of no outstanding debt.

At this point

he made the following false claims in violation of the Fair Debt Collection Practices Act. " A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt ... The false representation of -- ( A ) the ch
aracter, amount '' He claimed : -that the collection was for not for the bogus damage charge but rather for the cost of the entire car rental.

-that my credit card has issued a charge back for the amount of the car rental so that, in his words, " it was as if you had in fact rented the car for free '' These claims are 100 % false. He also refused to provide me with his full name. He demanded my email address, which they clearly all ready had, and reminded me that the call was being recorded as if he were not the one harassing me.

In short, here are the facts : -The car was returned on XX/XX/XXXX.

-The receipt showed a final charge of XXXX Euro.

-The charge posted to my credit card on XX/XX/XXXX in the amount of {$360.00} ( XXXX Euro x the exchange rate at the time 1.17589068= {$360.00} ) That credit card bill was paid in full by me on XX/XX/XXXX.

-Obviously the charge of the rental was paid in full as the amount on my credit card bill matches the receipt I was given when I returned the car.

-Additionally, no charge back was initiated by me or by my credit card regarding this invoice.

-XXXX  submitted a bogus damage charge of {$120.00} more than two months later, which appeared on the XX/XX/XXXX bill of my credit card.

-This charge was always characterized by XXXX as a damage charge.

-I did dispute that charge.

-The matter was resolved in my favor. XXXX accepted full liability and issued a credit.

-I received a letter of confirmation of the permanent credit on XX/XX/XXXX.

-The amount was for {$120.00}. Clearly this is the {$110.00} they are harassing me for, taking into consideration the difference in the exchange rate over time ).

{$120.00} is 1.16504853 {$110.00} is 1.13446602 I emphatically stated that he was not to contact me in any way in the future regarding this matter.

Company response to consumer: Closed with non-monetary relief