Consumer complaint received 2025-07-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: MN

Complaint narrative:
b'around XXXX XXXX an fake XXXX account was created using my card. i already have a discounted XXXX XXXX account, i dont need 2. this 2nd account is a full priced account. this account that i did not authorize or know about was created using a different email than the one i use. i do not have any access to this mysterious account. my CC was being charged for this account and i did not catch it because i have a prime account and wording on the charge is the same. i dont use the card, its just to build credit with. it was only after i noticed my balance wasnt going down that i started digging around early XXXX XXXX. i immediately called Chase CC and told them what was happening, pointed out the fraudulent unauthorized charges. they reversed everything on the spot, closed my credit card and re-issued a new card to me. everything was back to normal for months. i have not used the new card once since this happened. i dont trust the card or the company any longer. last night i logged in to check to find out my balance had a XXXX charge added back to it in XXXX of XXXX. it turns out they re-added the charges they reversed in January back to my existing balance XXXX XXXX months later and didnt tell me about it. nor did it show up in my transaction history i had to dig through files that i had to download to catch it. i believe they tried to hide it, sneak it back into my account hoping i wouldnt catch it. now they are transferring me between departments, giving me different numbers to call. ive spoke to XXXX  or XXXX  different people now, had to call and re-explain everything to people who barely speak english. the call quality is terrible and they have a thick indian accent thats hard to understand. its almost impossible to explain whats going on to people who cant understand you. they just say "yeah" after i explain. they are saying it could take months to maybe possibly resolve. ive tried reaching out to XXXX XXXX who is no help at all, it takes over a month to get records from them. i cant get records to the fraudulent account i dont have any access to. at this point i never want to do business with chase again. i dont trust them, their customer service is the worst ive dealt with in years and i cannot understand the people who im speaking with as they are not from the country i live in. i believe they will give me a run around and continue to drag this out to increase the amount of interest payments i have to make while i fight this through chases fraud people. at this point im ready to eat the additional charge and close the card and tell every single person i can to never do business with these people. tell every person i meet if someone gets your card info and uses it without your permission they will lie, make you jump through hoops and run you around with the hope that "maybe" you might prevail after a long fight. \n\ni have never once missed a payment. always paid on time.'

Company response to consumer: Closed with explanation