Consumer complaint received 2025-12-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: CIG FINANCIAL LLC
State: GA

Complaint narrative:
I am filing this complaint regarding deceptive and misleading auto-lending practices involving XXXX of XXXX XXXX Georgia ( an AutoNation dealership ) and AutoNation Finance. Their actions resulted in an undisclosed interest-rate increase, a missing APR on my contract, inconsistent and contradictory loan documents, and ongoing refusal to provide basic Truth in Lending Act ( TILA ) information. These practices appear predatory and suggest other consumers may also be affected.

Before the sale, the dealership quoted and confirmed in writing a 6.24 % interest rate with an expected monthly payment of {$740.00}. When I arrived on XX/XX/year> to finalize the purchase, the Finance Manager presented a higher monthly payment of {$780.00} without informing me of any rate change. During the signing process, he asked me to leave my seat and sit behind his desk, claiming that not all information was transferring for me to sign from my side. I complied but later learned this individual no longer works there. The behavior and explanation were unusual and now raise concerns about how the electronic documents were handled. 

The DocuSign contract I received contained no APR at all, which violates TILA and Regulation Zs requirement that the APR be clearly disclosed before signing. After the sale, my mailed statements and online AutoNation Finance portal also failed to display my APR or full loan balance. I was repeatedly told by customer service that AutoNation Finance does not list interest rates, making it impossible to verify the accuracy of the loan or determine whether I was being charged correctly. 

For nine months, I attempted to obtain my APR. On XX/XX/year>, AutoNation Finance finally sent a letter stating my loan carries a 7.49 % APR a rate I never agreed to and that contradicts the dealerships written confirmation of 6.24 %. This unexplained rate increase is inconsistent with the payment terms presented at the time I made my decision to purchase the vehicle. I attempted to resolve the issue through multiple internal channels : the Fin
ance Manager, the Sales Manager, the General Manager, and later a formal corporate complaint to XXXX XXXX, President of AutoNation, which was acknowledged as read on XX/XX/XXXX. Despite providing documentation including the written 6.24 % quote, the APR-omitted contract, and the 7.49 % letter no one has corrected the contract, explained the APR increase, or addressed the disclosure failures.

The pattern of ( 1 ) an undisclosed rate increase, ( 2 ) omission of APR on the contract, ( 3 ) contradictory APR documentation, ( 4 ) refusal to provide loan terms post-sale, and ( 5 ) irregular conduct during signing suggests systemic weaknesses in AutoNations auto-finance practices. These issues strongly indicate potential violations of TILA, Regulation Z, and basic consumer disclosure requirements, and place other consumers at similar risk.

Company response to consumer: Closed with explanation