Consumer complaint received 2024-12-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: TD BANK US HOLDING COMPANY
State: NJ

Complaint narrative:
On XX/XX/XXXXXXXX XXXX XXXX  I ordered a pair of XXXX XXXX sneakers, size XXXX XXXX., order # XXXX. I payed {$42.00} using my Target Mastercard from TD Bank, NA. My order arrived XXXX on XX/XX/XXXX. This package was not damaged, came in a plastic bag which contained the box with the sneakers inside. After opening the plastic bag then the shoe box, I saw one XXXX sneaker I ordered. As I moved the white paper covering the other sneaker, I immediately noticed it was a totally different sneaker, a XXXX XXXX XXXX XXXX XXXX XXXX that appeared to be used. I immediately emailed XXXX of this issue on XX/XX/XXXX than again on XX/XX/XXXX with no response. I eventually emailed XXXX thru there web site but also to another email I found for the company, ( XXXX ) This was a lengthy, in depth email. I then did receive an email back from XXXX on XXXX in which they replied with understanding my dissatisfaction an issue. They provided a return shipping label and ask for pics of the delivery if possible, which I provided back in a email. XXXX further stated to let them know when the sneakers are returned so they can issue an early refund. I printed out the return label, see attached, mailed the sneakers back on Saturday, XX/XX/XXXX and was delivered back to XXXX on Tuesday, XX/XX/XXXX @ XXXX pm. I had also informed my target credit card and began a dispute as well. Since XXXX has received the returned item as of XX/XX/XXXX, to date, XX/XX/XXXX XXXX has not refunded my target credit card nor has Target credited back this amount of {$42.00}. I have provided evidence, pics, cc mailing information, tracking and delivery information to target credit but they still have not credited my target credit card back. I have tried emailing XXXX again as to not crediting back my credit card the {$42.00} but the company is, it appears to not respond. XXXX received back there wrong/damaged or incorrect product but are now not credited back my credit card, keeping my money, {$42.00} and target credit card will not credit back this dispute to me, the consumer and customer my {$42.00} as this merchant, XXXX is illegally keeping, and depriving me of a refund. This would rise to theft and I will forward all related discovery evidence, purchase receipt, refund emails and commissions to the XXXX the New Jerseys Department of banking and insurance against Target credit services, and forward the same to the Federal trade Commission and NJ State Attorney Generals Office for filing a formal complaint of theft against XXXX XXXX. I will also file a formal complaint with the Comptrollers office against Target credit services for failure to provide proper adequate refunds under this situation of theft by a merchant, XXXX even though Target has been notified each step in this complaint, including a phone call with Target customer service support today, XX/XX/XXXX whos representative, also filed a formal complaint to this matter.

Company response to consumer: Closed with monetary relief