Consumer complaint received 2024-11-28 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Amsher Collection Services, Inc.
State: CA

Complaint narrative:
I have had this problem numerous times, and it seems that the debt is mostly originating from XXXX or XXXX or other wifi/ cable/ telephone companies, but different debt collection companies are showing up on my credit report. I am not getting any mail regarding owing debt, it just shows up on my credit report. In XX/XX/year>, I disputed XXXX XXXX XXXX XXXX  debt collection which stated that it originated from XXXX XXXX through XXXX because it showed up on my credit report as delinquent. This was removed from my account. I have never had an account with charter Communications and don't even know what that is. 

In XX/XX/year>, I disputed XXXX XXXX XXXX ' debt collection which was on my XXXX credit report and stated that it originated from XXXX. This was removed from my account. In XX/XX/year>, I disputed XXXX XXXX XXXX 's debt collection through XXXX which stated that it originated from XXXX. This was removed from my account. 

In XX/XX/year> I filed another dispute with XXXX but on my XXXX web account it won't let me see the results. I am not sure I ever got these results. 

In XX/XX/year>, I filed a dispute with XXXX because there was a address on my account that was never mind, I believe in XXXX. I can't see the address now that it was removed, but it was removed. 

In XX/XX/year>, I filed a dispute with XXXX for Amsher Collection Services, which stated that it originated from XXXX. This was deleted from my credit report with XXXX. Now in XX/XX/year>, Amsher Collection Services ( originated from XXXX  ) is on my credit reports again for XXXX and XXXX. I tried to dispute this through XXXX in early XXXX, but they stated that they verified this information with Amsher and that it was true. I called Amsher, and they said that because XXXX deleted it and XXXX and XXXX had different amounts that I owed, I could pay Amsher approximately {$400.00} to get this deleted from all of my credit reports for good. I didn't do this because I wasn't sure if it was fraud or not, so I called XXXX again on XX/XX/year> and they reopened my dispute for Amsher and told me to file an identity theft report. I tried to file an identity theft report through ftc.gov, but the website directed me to this website. I also have a debt collection agency, XXXX XXXX XXXX, on my credit report for XXXX stating I owe money originally through XXXX. I also filed a dispute through XXXX for this. 

I can't currently see my XXXX credit report online, they are working on my online account, they say that there is an error. 

I just filed my dispute through XXXX for Amsher on XX/XX/year> and I don't know the result of this at this time. I also filed a dispute for XXXX XXXX XXXX with XXXX ( originating from XXXX  ), as this is on my XXXX report as well. I only have these debts because I keep opening my credit freeze to try to refinance my mortgage. Please advise and help me.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation