Consumer complaint received 2025-11-15 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: SC

Complaint narrative:
So I have a situation where I am currently trying to get my own place as we speak. But I can't because I recently found out a couple months ago that an apartment complex sent a bill to collections that I never got notified of. 

I was applying for my apartment with my friend at the time. We applied at the XXXX. Everything was fine until the lady, XXXX XXXX contacted me and told me that I had a balance on collections that I didn't pay. 

I had no idea about the bill. So I called the apartment complex XXXX XXXX XXXX XXXXXXXX and asked them why I had the balance. They told me it was an application fee that I never paid. Which is concerning cause I never applied to that apartment complex. 

XXXX XXXX XXXX XXXXXXXX told me to call my bank and the XXXX  and tell them that it was fraud. I did. My bank said it wasn't anything in my credit report about a balance of an application fee being charged from my account. I spoke to the XXXX and they told me I had to tell the XXXX XXXX XXXXXXXX it was fraud and they have to waive it off for me. 

XXXX XXXX XXXX XXXXXXXX refused and said that they couldn't do it. 

I called them again and I asked them about the information on the application or that was in their system because my name was spelled wrong. They told me they couldn't give me the information even if it was my birthday. 

I called my credit bureaus and they told me they will look into it. 

A month later Genesis is the collection company that the XXXXXXXX XXXX XXXX sent the bill to, they emailed me and they sent me a paper in the mail showing what was on the report. 

Not only is my name spelled wrong, there's a wrong phone number, the wrong address, and a monthly lease saying I lived there in the year of XXXX  when I never have. 

Genesis told me to send them proof of my Government issued ID, a theft identify report, my statements, and proof of where I was living at the time. 

I did that. 

Again I sent more information to my credit bureaus because I tried to dispute this action XXXX  times through XXXX XXXX XXXX XXXX Each time the credit bureaus said they couldn't take it off because Genesis said it was accurate information. 

I looked at my credit report, and it has XXXX different phone numbers that aren't mine, an address that I never even heard of cause the old address I was living at was not in XXXX XXXX. 

After I sent everything in and I did file a police report, twice. 

Genesis still refuses to remove it off my credit. 

I sent in the Theft Identity report, my bank statements, my tax records showing proof of mortgage of where I was living with and whom I was living with at the time cause I was staying with my parents. Showing them my ID, I gave them my phone information showing them proof of my actual phone number and they still remove it to take it off. The credit bureaus even know my social security and how my name is spelled right.

Genesis still refuses. 

It's been XXXX months and I still haven't seen any changes. And it's blocking me from getting my own place and hurting my credit. I am currently trying to get a townhome and I can't get no place because of this situation. 

I never received a call, or text, or email about this and I just found out this year that this bill has been sitting in collections for XXXX  years.

Company response to consumer: Closed with non-monetary relief