Consumer complaint received 2016-12-30 00:00:00
Product: Student loan — Non-federal student loan
Issue: Dealing with my lender or servicer — Received bad information about my loan
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Chase keeps denying my claims and is ignoring the facts presented. I am calling into question disclosure requirements set forth by the Higher Education Opportunity Act of XX/XX/XXXX. Chase claims it did not exist until XX/XX/XXXX. It is not my fault that the establishment known as Chase did not implement these h=changes in a timely manner. The loans I took were taken after that date! Further they repeatedly fail to address all my concerns. 
Chase did not address the non-disclosure issue I mention in my original complaint, mainly there was no mention of the possibility of " FEDERAL STUDENT FINANCIAL ASSISTANCE AS AN ALTERNATIVE TO PRIVATE EDUCATION LOANS '' which is mandated in the discloser clauses below. It was and is the responsibility ( as outline by the federal government and the governing bodies of New York State ) of the financial institution in question ( CHASE ) to disclose that information to me prior to having taken the loans in question. These contracts have been reviewed by myself, unofficial legal counsel and student financial aid offices, and neither discovered this disclosure within the application and contracts. I trust you will cancel all loans as a result of this calculated error! 
Below I have enclosed ( yet again ) a copy of the lending disclosures that are legally mandated : The following disclosures required to be included in an application for a private educational loan pursuant to 12 U.S.C. 1026.47 ( Truth in Lending, Regulation Z ) were not included in any of the applications for the various Chase loans : interest rate or range of interest rates ; whether the interest rate is fixed or variable ; whether the interest rate may increase after the consummation of the transaction ; whether the interest rate will be higher if the loan is not co-signed or guaranteed ; itemization of fees to obtain the loan ; itemization of late fees ; repayment terms ; cost estimate ; FEDERAL STUDENT FINANCIAL ASSISTANCE AS AN ALTERNATIVE TO PRIVATE EDUCATION LOANS ; the interest rates for Federal assistance and how to obtain more information about Federal assistance. 
The following disclosures required to be included at the approval stage for a private educational loan pursuant to 12 U.S.C. 1026.47 ( Truth in Lending, Regulation Z ) were not included for any of the various Chase loans : interest rate or range of interest rates ; whether the interest rate is fixed or variable ; whether the interest rate may increase after the consummation of the transaction ; itemization of fees to obtain the loan ; itemization of late fees ; repayment terms ; cost estimate ; FEDERAL STUDENT FINANCIAL ASSISTANCE as an alternative to private education loans ; the interest rates for Federal assistance ; how to obtain more information about Federal assistance ; consumer 's right to accept the loan until the expiration of the acceptance period and the date upon which the acceptance period expires. 
The following disclosures required to be included at the final disclosure stage for a private educational loan pursuant to 12 U.S.C. 1026.47 ( Truth in Lending, Regulation Z ) were not included for any of the various Chase loans : consumer 's right to cancel until the expiration of the cancellation period and the date the cancellation period expires. 
Additionally, Chase has failed to provide evidence ( as requested ) that funds for the academic period from XX/XX/XXXX to XX/XX/XXXX were actually disbursed, even though Chase is demanding repayment of same, despite repeated requests. 
The fact I pay the loans in question does not mean I do not dispute them. I pay to keep my credit intact. 

Also, I gave XXXX XXXX, Fraud Analyst, at XXXX permission to speak with XXXX XXXX College to which she countered with : " Okay so I will close that complaint for you ''. Again I do not want to be forced to seek legal counsel as affordability is an issue ; however, if my hand is forced.

Company response to consumer: Closed with explanation