Consumer complaint received 2025-08-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: FL

Complaint narrative:
On Sunday, XX/XX/year>, I went to the web in search of a place to buy crypto currency. I found that this was a service that XXXXPayPal now offered, so I figured it would be my best bet considering I already had {$85.00} in my XXXX  account. So I went ahead and bought {$85.00} worth of XXXX, I was charged some very high and undisclosed fees, and then went ahead to make the transfer to an external wallet once it was processed. Now upon getting everything right, I get a notice that my transfer won't go through since XXXX  has has minimum requirement to send XXXX  outside of XXXX  -- you need to send at least XXXX XXXX, equal to over {$110.00}. I only bought {$85.00} worth, and I had no idea that they had set a minimum so high. I did my research beforehand and found that the minimum was only {$.00} usd, but after further investigating, I see that they only do that if you're transferring within XXXX. 

Very frustrating. I need to get my money sent over this same day, and I'm pretty upset that I've been misled like this, but it appears now that the only thing I can do is buy some more XXXX  so I can hit there minimum of {$110.00}. So I went ahead and bought about {$40.00} more in XXXX, and of course no problems when I make my purchase. I see that everything has been processed, I see that I non have ~ {$120.00} worth of XXXX available to send, so I try again. Same thing -- they will not let me send out the XXXX, because I still haven't reached the minimum requirement. Now I go ahead and reach out to support, I talk for hours with XXXX different agents and none are any help. I decide to sell my XXXX  and buy a different crypto that doesn't have such strict minimums set for transfer. I move forward and sell my XXXX  which is charged again with exorbitant fees, and now I go ahead and buy litecoin. Now I find that my funds are partially locked up, and after starting with {$120.00}, I can now only purchase about {$75.00} in litecoin. Everything goes well as usual when it comes to buying, but as soon as I go to make the external transfer, I'm having problems. Now it's certainly seeming like this is intentional. I end up getting another notice that they can't transfer my funds, but I can try again in 48 hours. At this point, I give up. I no longer wan na do business with XXXX  ; i just wan na get my money out of there ASAP, as this is starting to feel like a scam. People typically buy crypto on XXXX  with the intention to transfer to an external source, and they tell you that it's an easy process. I think that this whole ordeal is done to induce further buying and selling to make more money on their exorbitant fees. 

Next thing you know, I receive an email that my account has been suspended, and I will no longer have access to my funds. They demand that I upload a picture of my ID and wait for further instructions. In the meantime, they let me know that I will not be able to withdrawal funds until they decide otherwise. 

From what I understand after doing a quick XXXX search, this is just what XXXX  does. This XXXX  dollar corporation is locking the funds of regular middle class people. That {$85.00} I started with on XXXX  was from tips I received at my job as a tour guide. I gave XXXX  my business and trusted them with my money. I've seldom used the app over the years, but when I did, they were always for transactions within XXXX. As soon as I try to take my money out of XXXX, they lock my account, and deny me access to my hard earned money.

Company response to consumer: Closed with non-monetary relief