Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
I am filing this formal complaint against XXXX XXXX XXXX XXXX XXXX, a financial institution engaged in auto financing, for unfair, deceptive, and abusive acts and practices ( UDAAPs ) in violation of federal consumer protection laws. These violations have caused financial harm and distress, and I request that the Consumer Financial Protection Bureau ( CFPB ) investigate and take corrective action. 

XXXX. Violation of Fair Debt Collection Practices Act ( FDCPA ) XXXX falsely reported an account to XXXX on XX/XX/XXXX, despite previously stating in writing that the account would no longer be reported to credit bureaus. 
This constitutes false or misleading representations under 15 U.S.C. 1692e and an unfair debt collection practice under 15 U.S.C. 1692f.

2. Violation of the Truth in Lending Act ( TILA ) XXXX failed to provide a clear and accurate disclosure of finance terms, security interests, and consumer rights related to my auto loan, violating 15 U.S.C. 1601 et seq. 
I received correspondence on XX/XX/XXXX, referencing TILA disclosures but without a complete breakdown of financial obligations. 
XXXX. Failure to Provide XXXX XXXX Form XXXX charged off my account in XX/XX/XXXX but did not provide the required XXXX Cancellation of Debt, violating IRS regulations and consumer reporting standards XXXX 
XXXX. Violation of the Gramm-Leach-Bliley Act ( GLBA ) Unauthorized Disclosure of Personal Data Santander has sold or disclosed my personal financial information without my written or oral consent, violating 15 U.S.C. 6801-6809.

5. Non-Compliance with UCC 9-210 ( Request for Accounting ) I submitted a demand under UCC 9-210 for a full accounting of my loan records and security interests, but XXXX has failed to comply. 
Their refusal to provide a transparent and accurate statement of my account raises serious concerns about fraudulent financial practices. 
XXXX. Unfair, Deceptive, and Abusive Acts and Practices ( UDAAP ) Santander has engaged in misrepresentation, failure to disclose material terms, and wrongful debt collection practices, which are prohibited under the Consumer Financial Protection Act ( 12 U.S.C. 5531 et seq. ).

The company falsely represented that they would cease credit reporting, yet they resumed reporting to XXXX despite their written assurance to the contrary. 
These practices have caused undue financial distress and damage to my creditworthiness, violating CFPB regulations on fair lending and consumer financial protections. 
Relief Requested I respectfully request the CFPB to investigate XXXX XXXX XXXX XXXX XXXX and take the following corrective actions : Order Santander to cease unlawful credit reporting and correct inaccuracies with XXXX and other credit bureaus. 
XXXX XXXX to issue a full accounting of my loan in compliance with XXXX XXXX and applicable consumer laws. 
Require XXXX to issue a XXXX Cancellation of Debt as mandated under IRS regulations XXXX 
Assess penalties and sanctions against XXXX for engaging in unfair, deceptive, and abusive practices under federal law. 
Mandate XXXX to provide consumer privacy protections and cease the unauthorized sale or disclosure of consumer financial data. 
I am submitting this complaint because XXXX actions have resulted in financial harm, emotional distress, and damage to my credit. I urge the CFPB to investigate these violations and hold XXXX accountable. 

I appreciate your time and attention to this matter. Please inform me of any updates regarding the status of this complaint. I am prepared to provide supporting documentation upon request. Subject : **Demand for Full Accounting and Audit of Account # XXXX To Whom It May Concern, I am formally requesting a full and detailed account audit and validation for my account ( ending in XXXX ) under : UCC XXXX XXXX Request for Accounting in Secured Transactions ) Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( Validation of Debt ) Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681g ( Right to Access Consumer Information ) As the alleged debtor, I am entitled to a complete and transparent accounting of all transactions, interest charges, fees, and payments associated with my account. I request the following : Original Loan Agreement A certified copy of my original signed contract with full disclosures.

Complete Payment History All credits, debits, interest charges, late fees, and payments applied to my account. 
Proof of Debt Ownership Evidence showing that XXXX XXXX XXXX is the rightful owner of the debt and has legal standing to collect. 
Security Interest Disclosure Documentation of any collateral interest tied to this account.

Accounting of Charge-Off & XXXX Issuance If this account was charged off, provide documentation and confirm whether a XXXX Cancellation of Debt was issued per IRS regulations. 
Pursuant to XXXX XXXX, you are required to respond within XXXX business days of receipt of this request. Failure to provide this information will be taken as an admission of accounting fraud, unlawful debt collection, and reporting violations, subject to further legal action and regulatory complaints.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation