Consumer complaint received 2025-01-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am filing a formal and urgent complaint against XXXX, Experian, and XXXX regarding their unlawful handling of my credit report, specifically related to the unauthorized re-insertion of a XXXX XXXX  account ( XXXX ) and other fraudulent accounts and inquiries. This action constitutes repeated violations of federal and state laws and demands immediate enforcement and intervention. 

Violation Details : Unauthorized Re-Insertion Without Notification ( 15 U.S.C. 1681i ( a ) ( 5 ) ( B ) ) : The XXXX XXXX  account was previously removed, yet it was unlawfully re-inserted without providing me with written notice within five ( 5 ) business days as required by federal law. This failure renders the reporting illegitimate and violates my rights under the Fair Credit Reporting Act ( FCRA ). 

Failure to Notify Within Five Days ( 15 U.S.C. 1692g ) : Creditors are required to provide written notification of any debt within five days of its reporting. No such notification was received for the re-inserted XXXX XXXX  account or other fraudulent accounts. 

Failure to Ensure Accuracy ( FCRA 607 ( b ) ) : Credit bureaus must ensure maximum possible accuracy in reporting credit information. The presence of conflicting and inconsistent data, such as balances, high credit limits, open dates, and payment histories, demonstrates a failure to meet this obligation. 

Failure to Investigate Disputes ( FCRA 611 ( a ) ( 1 ) ( A ) ) : Credit bureaus are mandated to investigate disputes within 30 days. Despite submitting disputes with supporting evidence, including police reports and identity theft affidavits, my claims remain unresolved, far exceeding the legally allowed time frame. 

Failure to Reinvestigate ( FCRA 611 ( a ) ( 6 ) ) : When a dispute resolution is unsatisfactory, credit bureaus must conduct reinvestigations. This requirement has been ignored, leaving fraudulent data on my reports.

Failure to Protect Personal Information ( Gramm-Leach-Bliley Act, 15 U.S.C. 6801-6809 ) : Financial institutions and credit bureaus must protect consumer information. The mishandling of my sensitive data and failure to prevent fraudulent accounts demonstrate a lack of compliance with data protection laws. 

Failure to Provide Identity Theft Support ( 15 U.S.C. 1681g ( e ) ) : As a victim of identity theft, I am entitled to resources such as fraud alerts and identity theft protections. These measures have not been implemented despite my repeated requests.

State Law Violations ( Florida Statutes 817.568 ) : Identity theft is criminally prosecuted under Florida law. The presence of fraudulent accounts violates both state and federal protections, exposing the credit bureaus to further liability.

Demands for Resolution : Under 15 U.S.C. 1681c-2, I demand the immediate and permanent removal and blocking of all fraudulent accounts and inquiries, including the re-inserted XXXX XXXX account XXXX XXXX ), from my credit reports. Failure to comply constitutes willful noncompliance under 15 U.S.C. 1681n and subjects the bureaus to statutory damages, punitive damages, and attorneys fees. 

Request for Enforcement : I urge the CFPB to enforce compliance by XXXX, Experian, and XXXX and hold them accountable for violations of federal and state laws. Should this matter remain unresolved, I am prepared to pursue additional legal remedies, including but not limited to civil litigation. 

Thank you for your immediate attention to this matter. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief