Consumer complaint received 2026-02-23 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount — 
Company: DailyPay, Inc
State: CO

Complaint narrative:
DailyPay improperly withheld {$230.00} from my XX/XX/XXXX paycheck to correct a system-generated error that occurred in a later pay period. I did not cause the error, did not request or manipulate funds, and did not authorize any deduction from my XX/XX/XXXX wages. I work for XXXX. XXXX has confirmed that the last shift reported to DailyPay for my XX/XX/XXXX paycheck was XX/XX/XXXX. Any shifts reported after XX/XX/XXXX belonged to a new pay period, including the XX/XX/XXXX paycheck. Due to DailyPays internal system error, additional funds were made available to me during a new pay week. I relied in good faith on the accuracy of DailyPays platform. I did not transfer or request those funds during the XX/XX/XXXX pay period. Despite this, DailyPay unilaterally deducted {$230.00} from my XX/XX/XXXX paycheck without my consent, attempting to retroactively correct its own system error. This deduction was not tied to a transfer I made during that pay period and violates basic wage-handling principles as well as DailyPays own stated policy, which limits recoupment to wages associated with transfers made during the same pay period. I notified DailyPay immediately and provided them the entire weekend to investigate. Despite clear documentation and notice, DailyPay continues to withhold my earned wages and has not corrected the error. This constitutes unauthorized wage withholding, improper recoupment across pay periods, and failure to timely correct a known internal system error. I will be sending screenshots of the transfer that should be on paycheck from the XXXX will be any shifts from transfer from the XXXX XXXX XXXX I made this clear to them they try use a word called continuous pay but still aint updated my continuous pay for this weeend because it dont exist unless my employer report extra earnings which they wont u less I work so this is improper handling of withholding my funds they owe me money and I will like access to all my funds I earned and that was stop from an overpayment balance on my account caused by your automatic system and I will love my money asap I give you guys all weekend to figure out a solution and no one is responding to me last email I got was Saturday night at XXXX MST I will also show a transfer I did on XX/XX/XXXX which should all be coming from XX/XX/XXXX paycheck according to my employer pay week which is target anything transfer on XXXX goes to XX/XX/XXXX paycheck so thy gave me XXXX $ to transfer on the XXXX claim thy system overpaid me and they said they get to choose to take from My upcoming paycheck to get they money back since it was an overpayment dint run by me or ask me for that option they assume to just take the XXXX from my paycheck on XX/XX/XXXX and put the rest towards my XX/XX/XXXX paycheck which I believe is violating my rights under they own policy I did not agree to terms to pay the extra funds thy made available off with my XX/XX/XXXX paycheck from my understanding last report for that paycheck was the XXXX not the XXXX and my understanding is everything transfer on the XXXX should be towards XX/XX/XXXX paycheck not half towards my XX/XX/XXXX paycheck and half towards my XX/XX/XXXX paycheck thats not how it works if I didnt transfer money during a pay period they are not allowed to pick and choose what shifts go on what paycheck it caused me to be short and have an overpayment with them now Im not getting my correct updated wages funds because of a negative balance effecting me and they also aint give me a single dollar from my XX/XX/XXXX paycheck that I earned and didnt transfer during that pay week

Company response to consumer: Closed with explanation