Consumer complaint received 2024-01-16 00:00:00
Product: Debt collection — Other debt
Issue: Electronic communications — Frequent or repeated messages
Company: TRUIST FINANCIAL CORPORATION
State: CA

Complaint narrative:
Attached are the quotes and a paid ( {$69.00} ) diagnosis where on XX/XX/ by XXXX XXXX XXXX XXXX issued to me. See below The diagnosis states that the SYSTEM need to be replaced. The quote on XX/XX/ which was given to me since I was not issued a hard copy of the contract that was on XXXX XXXX XXXX WHERE i WAS NOT ABLE TO SEE THE DETAIL. He promised to return to inspect the installation with me and provide me with a hard copy to no avail. I waited for him for XXXX business days, and he did not call or return as he promised. 

The XXXX XXXX CONTRACT DOES NOT REPRESENT WHAT THE XXXX XXXX recommended, and the quote XXXX XXXX emailed me on XX/XX/. 

Any contract that is incomplete, misleading and misrepresents the facts of the quote and the diagnosis issued to me by two YES XXXX representatives is NULL AND VOID and not binding due to FRAUD. The contract was also canceled on XX/XX/. 

**************************************************************************************************************************************************************** A licensed Carrier Dealer and contractor was not able to determine from the XXXX XXXX scope of work what was installed in my home on XX/XX/ AND noted missing information. See below. 

NOTE : No mention in the Home Depo documents do I see a full model number, it does state HEAT Pump but gives an AC Condenser Model Prefix 24SCA, & for the XXXX XXXX furnace it gives a model prefix for a gas furnace 80 % AFUE 58SC1A, this is a LoNOx model furnace. 

XXXX XXXX documents does state it is XXXX BTU Cooling but doesnt provide what amount for BTU Heating, nor an evaporator coil model that I could find. 



Existing installed models would need to be verified prior to purchase. 

********************************************************************************************************************************************************************* So we do not know if I have an electrical furnace vs gas furnace FROM THE XXXX XXXX CONTRACT. I was not informed about any installation or purchase of an electrical furnace. A gas furnace is what I was expecting. If a license Carrier Dealer Contractor can not determine from the contract what was installed how would I as the homeowner know what was installed and understand the contract. The owner manuals were not given to me and now I find out XXXX XXXX has registered with CARRIER the units installed on XX/XX/ which is not the correct date. 

I am a XXXX senior ( suffer from cataracts ) and it is beyond belief, reprehensible and against ELDER LAWS for XXXX XXXX XXXX XXXX to engage in fraud for financial gain. This is exactly what XXXX  XXXX XXXX XXXX IS ENGAGING in my opinion to my detriment. 


The definition of FRAUD Fraud Definition & Meaning Merriam-Webster https : XXXX XXXX fraud The meaning of FRAUD is deceit, trickery ; specifically : intentional perversion of truth in order to induce another to part with something of value... 

Civil fraud is when the fraud is an intentional misrepresentation of facts. 
cc : CTFB ( XXXX Government ) -- -- - Forwarded Message -- -- - From : XXXX, XXXX XXXX To : XXXX XXXX Sent : Thursday, XX/XX/ at XXXX XXXX XXXX Subject : XXXX XXXX XXXX XXXX XXXX XXXX Good day XXXX XXXX I have attached invoice XXXX for date of service XXXX for your records. If you have any questions, or need XXXX out for service XXXX, XXXX or XXXX, please feel free to contact us anytime @ XXXX. 



I wish you a great day! 



XXXX XXXX Accounts Receivable Clerk XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX Customer Service Dept. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX Check Us Out - Our Website!- Click Here Download all attachments as a zip file XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) ( XXXX ) .pdf XXXX XXXX Scope of Work XXXX XXXX ) .pdf XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation