Consumer complaint received 2025-04-14 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: 2288984 Ontario Inc.
State: MI

Complaint narrative:
I am filing this complaint against XXXX XXXX XXXX  ( CC Flow ), its servicer MoneyKey, and third-party debt collector XXXX XXXX due to : Inaccurate and conflicting credit reporting Misrepresentation of account status Improper handling of account closure and charge-off Inflated debt balance Continued reporting post-transfer Debt collection calls without required validation Detailed Discrepancies & Violations 1 XXXX Post-Charge-Off Reporting After Debt Sale The debt was reportedly sold to XXXX XXXX on XX/XX/year>. 
Despite this, XXXX  XXXX  continued reporting the account with charge-off status in XXXX and XX/XX/year>, including : XX/XX/year> : {$1800.00} past due, COL status XX/XX/year> : Rating C/O FCRA 623 ( a ) violation : Data must be updated and no longer report a balance after sale. 

Once a debt is sold, the original creditor must update the account to reflect a {$0.00} balance and stop reporting ongoing delinquency. Continuing to report negative activity after a sale violates the Fair Credit Reporting Act ( FCRA 623 ( a ) ). 

2. Balance Discrepancy MoneyKey states the balance sold was {$2900.00}. 
My XXXX credit report never reflected more than {$1900.00}, the highest credit reported. 
FCRA 623 ( a ) ( 1 ) ( A ) violation for furnishing materially inaccurate information. 

This is a major discrepancy in balance reporting, possibly inflating the alleged debt by over {$1000.00}. Creditors are required to report accurate account balances false or inflated balances are a direct violation of FCRA 623 ( a ) ( 1 ) ( A ) and may also constitute deceptive collection under the FDCPA. 

3. Multiple, Conflicting Delinquency Statuses Ratings cycle inconsistently from OK to XXXX, XXXX, COL, and C/O over only XXXX months. 
Delinquencies appear inflated and prolonged, which negatively skews credit scoring. 
Violation : Misleading pattern of delinquency violates FCRA and CFPB credit reporting guidelines. 
4. Reporting While Account Was Closed Account shows Closed : XX/XX/year> but was still being updated through XX/XX/year> with changing balances and statuses. 
Violation : Inconsistent with a closed/charged-off account. 
5. Lack of Reporting or Validation by Structure Settlement Though Structure Settlement claims ownership ( per MoneyKey email ), they have not : Reported the debt to credit bureaus, Sent a validation notice as required under FDCPA 809, Or provided supporting documents proving lawful assignment. 
Yet, I continue to receive collection calls a violation of the FDCPA and potential harassment. 

Under FDCPA 809, the new debt collector is legally required to : Send a debt validation notice within 5 days of first contact. 
Validate the debt before continuing to collect. 

If they are calling without this notice, its a violation and is considered harassment if calls persist after dispute or lack of proof. 

6. Inadequate Debt Sale Documentation I received an email stating the account was sold, but : No Bill of Sale or legal proof of transfer was attached. 
No chain of custody from XXXX XXXX XXXX  was provided. 

Failure to Provide Supporting Documentation for Debt Sale The letter does not include a signed Bill of Sale, transfer agreement, or chain of custody for the debt. 
There is no indication that XXXX XXXX XXXX  consented to the sale ( which matters if XXXX XXXX is the originator, not just MoneyKey ). 

Debt collectors are legally required to provide documentation proving ownership of the debt upon request. This vague notification alone does not fulfill that requirement especially in disputes or FCRA reinvestigations. 

7. Improper Account Notations Credit report contains broken and unclear remarks like PRL< and TRL/> indicating data reporting errors. 
These may cause misinterpretation of my credit file. 

8. MoneyKeys Dual Role as Creditor and Servicer Creates Confusion The letter lists : Name of Creditor : XXXX XXXX XXXX ( MoneyKey ) Original Creditor : XXXX XXXX, a division of XXXX XXXX XXXX  This wording implies MoneyKey claimed creditor status, which contradicts what is reported on the credit bureaus, where XXXX XXXX  appears as the original and only reporting creditor. This inconsistency may affect how credit agencies interpret the tradeline and opens the door for misattribution of the debt. 



Requested Actions by the CFPB : Initiate an investigation into XXXX XXXX, MoneyKey, and Structure Settlement for : Violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ) RequirXXXX XXXX XXXX XXXX  and MoneyKey to : Provide full validation and payment history documentation Correct or delete inaccurate reporting Confirm that XXXX XXXX is the lawful owner Sanction MoneyKey and its affiliates for misreporting and delayed updates Cease further debt collection communication until proper validation is provided

Company response to consumer: Closed with explanation