Consumer complaint received 2024-11-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl, XXXX XXXX XXXX XX/XX/year> Account # XXXX JPMorgan Chase Bank, N.A. 


Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint and Request for Enforcement Action Against Chase Bank Regarding Overdraft and ATM Fees Dear CFPB Team, I am writing to request your assistance with recovering numerous overdraft and ATM fees that Chase Bank has charged to my checking account, which I believe may violate federal banking laws and consumer protection regulations. Given the frequency and circumstances of these charges, I am formally requesting that the CFPB investigate these practices and require Chase Bank to issue a refund. 
Recent Overdraft Charges and Account Activity On XX/XX/year>, my account was unexpectedly charged three overdraft fees of {$34.00} each ( totaling {$100.00} ) backdated to XX/XX/XXXX, despite my monitoring the account closely on XX/XX/XXXX and confirming that no such charges were visible at that time. An ACH transfer had already cleared the negative balance on the morning of XX/XX/XXXX, further rendering these fees inappropriate and unfair. 
Additional Overdraft and ATM Fees Summary In addition to the recent XX/XX/XXXX overdraft charges, I have been charged multiple overdraft and ATM fees over the past several months, as follows : Overdraft fees of {$34.00} each on : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX ( XXXX charges ) XX/XX/XXXX ( XXXX charges ) XX/XX/XXXX XX/XX/XXXX ( XXXX charges ) Non-Chase ATM fees on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX The overdraft fees alone amount to a total of {$340.00} over this period, excluding the recent {$100.00} charged on XX/XX/XXXX, bringing the overdraft total to {$440.00}. Additionally, the three ATM fees contribute further to these recurring charges, creating a significant and undue financial burden. 
Consumer Protection Violations These fees may infringe upon consumer protections under the Electronic Fund Transfer Act ( EFTA ) and the Truth in Savings Act ( TISA ), which require transparent disclosure of fees, timely posting of transactions, and fair overdraft practices. I am concerned that Chase Bank may be manipulating the timing and visibility of charges and transfers, resulting in unjust and excessive overdraft fees that place an unnecessary financial burden on account holders. 
Request for CFPB Action I respectfully request that the CFPB enforce applicable consumer protection laws and banking regulations to : Investigate these overdraft and ATM fees. 
Compel Chase Bank to refund the total amount of overdraft and ATM fees imposed, including the recent XX/XX/XXXX charges and those detailed above. 
I believe your intervention will compel Chase Bank to address these concerns and refund the fees that have been unjustly charged to my account. Thank you for your attention to this matter, and please feel free to contact me if additional information is needed. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with monetary relief