Consumer complaint received 2024-03-06 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Valor Intelligent Processing, LLC
State: IL

Complaint narrative:
I just called the collection company for this account and originally after a very long whole time I got to someone by the name of XXXX who disconnected the call as soon as I started speaking I then called back and spoke with someone else, and I found her to be a bit rude, but anyways, after going through the account, I was informed that this was originally a XXXXXXXX XXXX and XXXX XXXX toll that was not paid so the company charged me a {$20.00} late fee as well as a {$15.00} late fee within the same 30 days of this XXXX singular {$6.00} {$.00} toll I found this is outrageous and an egregious act of charging I received no notice about this one toll which was from XX/XX/XXXX of XXXX until just yesterday XX/XX/XXXX. 
I do not think its fair in any regard for me to XXXX be charged nearly {$40.00} of late fees and a 30 day timeframe within the 30 day timeframe and then an additional {$12.00} because the company sent my bill over to collections thats freaking ridiculous. I do have records of my mail being sent to the home. I also have records of which for quite a few months I had to go back-and-forth with the USPS post office local to my home because of having issues with them not delivering my mail, even sending my mail back to sender because of a XXXX issue. I have reported this several times with United States Postal Service and I do have those Report numbers in which they will detail that I had had mailed delivery issues for months so regardless, even something was mailed I may not have received it due to the errors made by the United States Postal Service, so I will not sit here and be penalized over a XXXX dollar XXXX Cent hole that I dont even remember driving through and then have to pay almost XXXX times the original amount thats ridiculous. If they cant rectify the situation it can stay how it is and then we can just go to small claims court and handle it that way. On top of that they claim they mail me notices all the way back in XXXX and XXXX and XXXX of last year and I find it ironic that this time I got the letter it was actually mailed to my home address and not my mailing address which should be the address that is on my drivers license and also the address that the car is registered under so That in particular as I explained to the representative on the phone, I have informed delivery on my mailing address so everything that I get is scanned and theres a digital copy on email showing what is coming into my mailing address so I dont know how they allegedly mail something to my household address, which isnt even their address thats listed on my drivers license or my mailing address, so how would they know to send something to the household address and not the Mail address that doesnt make any sense at all to me especially when they are billing me due to finding me by my license plate number which is registered with the address with the informed delivery Doesnt make sense. Im not buying it Im not having it. I would also add that this is the same collection agency that Ive already had to file a separate complaint on.

Company response to consumer: Closed with explanation