Consumer complaint received 2024-06-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: M&T BANK CORPORATION
State: MD

Complaint narrative:
Beginning of XXXX Month, I get my Social Security Number. Then I went to the bank and updated my Informations with the Social I was so happy I even opened a saving account.

After that, I get back to an online Company named XXXX  who tried to hire me, many months ago that said to keep in touch with them when I will get my work Permit. As I get the social, I contacted them and the lady explained to me the job it's the type of online job to do optimization of apps restaurants and get commission and also get paid through cryptocurrency I was using the first time in my Life. The lady said that their company is legal I don't know them.

Then they proposed me to take the Training first then after 14 Days I could get a contract, and the job required like to make a first deposit of XXXXXXXX XXXX from your own pocket through a crypto wallet to start then optimize and get commission after each task and also be paid after few days, through crypto and I had to transfer money from my bank account to a crypto wallet app to do the job on the company site. 
Then to transfer fund I had to always call the bank to allow the transaction then last week the lady who picked up my call, said She can't allow me to transfer money from my account to my crypto wallet she suspended my account without giving me any reason.

then the bank called me asked to many questions, I told them that Im new in using crypto app its a new experimentation for me. They said that they notice that XXXX XXXX is sending XXXX to me often why? I said she is my Sister in law often when I do Braiding its played cash I ask her to keep the money for me, when I need she give me. And often when she need me to do some arrand for her she XXXX me. 
The bank said that I used XXXX every time this is the app we use to send money back home I was using it since I created the account to send money to my Family. 
They also said that I date online, since XXXX I saw this dating advertisement on my phone XXXX, then I just jumped in, I made two good contact I never meet, but I can tell you how much its helped me go through loneliness. 
And there I have to pay credit online to be able to exchange XXXX $ to get XXXX, a credit is an equivalent of one text message.

Then M & T Bank told me that they decided to close my account because I was exposing them to higher risk of fraud they didn't gave me any details.

From my point I didnt do nothing bad, Im even the only one who had my money spent into all this. But I dont know whats going on and it very embarrassing me now. 
Then on Wednesday, I went to XXXX XXXX XXXX  to try to open a new account these ones too put the application on hold the agent said didn't know why, they said they would contact me in 2 days they sent me a letter that they cant open me an account due to XXXX XXXX XXXX XXXX XXXX report about my deposit history. 
I really need a solution, and the bank treats me as an imposter and spreading it to all the others institution for unfair reasons. 
Please I need your help, I have all the bank statement transactions reports since I create that account and all the required explanation for each I really dont know what to say, im feeling so bad about this, I dont know why they are treating like this while I know from the bottom of my XXXX that I never had any bad intention to create any trouble. I have never been that type of Personnel. Im feeling so insulted.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation