Consumer complaint received 2025-06-13 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
Background information : XX/XX/year> received a call from XXXX XXXX stating he was from Huntington Bank out of XXXX MI. He identified himself as a Huntington bank employee working in the fraud department. He asked if I had been receiving any emails or texts from Huntington. I replied no. He stated that that the scammer routed by Huntington email and text fraud notifications to her and she was approving the money transfers. He said that someone is trying to take a large amount of money out of my account and is transferring it to XXXX, XXXX XXXXXX/XX/XXXXXXXX XXXX, XXXX, XXXX, XXXX. He stated that my account was flagged because of the large amount of money being transferred and that if they would have taken smaller amounts that the transactions would of went through. He asked me if I lived in Pennsylvania. I said no. He asked me if I knew XXXX XXXX and I said no. He gave me the transactions that were pending in my account and that we needed to act quickly before they cleared. 
1. {$1900.00} - transaction number XXXX ; 2. {$2900.00} - transaction number XXXX 3. {$1900.00} - transaction number XXXX ] ; 4. {$1400.00} - transaction number XXXX 5. {$2000.00} - transaction number XXXX I asked him, how do I know that this isn't a scam. He assured me that this wasnt a scam and that I needed to act quickly before the money was posted. Once the money is moved to these 3rd party Apps its very difficult to get your money back. He said that the call came from a Huntington Bank phone number and that I can XXXX reverse the number which I did. I also googled his name, and XXXX XXXX did come up as an employee of Huntington Bank. The Phone number he provided is XXXX ext. : XXXX. He told me that we needed to stop the money transfer immediately before the transaction was posted by doing a reverse transfer transaction for XXXX which was {$1900.00} and {$1900.00}. He said that XXXX is automatically tied to XXXX so I needed to go to XXXX in XXXX or XXXX to do a reverse transfer transaction for the exact amount and the following day the system would be reset, and I would have my money back into my account. He provided me with multiple UPC numbers which he text to me. The UPC numbers he told me were used for transactional purposes only. During the conversation, did he say at that the UPC numbers were being used for transactional purposes only. I had no idea that they were to load money onto a gift card, or it would have been an immediately flag for me. I provided them at the end of this document along with the receipts from XXXX. He said that he would call me back at XX/XX/XXXXthe next morning ( XX/XX/year> ) and would finalize the transaction and I would be all set, my money would be back in my back account. I had no idea what the UPC codes were, nor did I know that I would be loading money onto a card. I thought this was all transactional. I didnt realize that I was downloading money to him, and I was being scammed. 
XX/XX/XXXX, the following day he called me at XXXX and proceeded to tell me that there was an issue, the transaction did not work because when he gave me the dollar amount to be transferred he left off the change and the money wasn't the exact amount so we needed to start all over and that I needed to back to XXXX XXXX We went through the exact process again. He texted over the UPC codes ( copies provided at end of document ). I went to XXXX customer service, asked for the money to be loaded, gave them my drivers license and my debit card. Except this time only {$1000.00} would go through. Claim number XXXX I had reached the dollar limit and had to wait 24 hours from the last transaction which would have been around XXXX XX/XX/XXXX At this point something isn't feeling right. He proceeded to tell me that Huntington is going to send me a {$500.00} gift card for my troubles. When I arrived home, I called Huntington Fraud and instantly they told me that I had been scammed. ( Claim XX/XX/XXXX XXXX ) The scammer continued to call me after XXXX to finish the transactions, but I didn't answer. He also text me multiple times. ( copies of texts provided at end of document ) He called me from the following numbers XXXX, XXXX, XXXX, XXXX, all which came up on caller ID as Huntington Bank phone numbers. The total amount that was pulled out of my account was on

Company response to consumer: Closed with explanation