Consumer complaint received 2019-05-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: CO

Complaint narrative:
I have been seeking help since back in 2011 and I just keep getting ignored for some reason. It is just not fair that a consumer can ask for help from our own government that is supposed to be " of the people, by the people, and for the people!! '' I am a XXXX year old XXXX Veteran who worked hard after getting out of the service and I am very thankful for the Veteran 's Health Care that I receive.

I have been a serious victim of securitization on behalf of XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX., Seterus ( they were really a terrilbe " debt collector '' ) and now Nationstar ( who recently changed their name to Mr. Cooper )!

I don't understand how the CFPA can honestly say they represent us Amerians and strive to help us? With old XXXX XXXX at the hull I could finally understand that there was definitely something wrong there. I was really hoping that the new appointment of XXXX XXXX might change things and that we might be able to expect a fair and honest representation on our behalf?

I am attaching a few files that should serve to thoroughly support my claims, as I did in the past, only to get a stupid and completely false reply from people who have thousands of complaints against them and then the CFPB to close the case and not even acknowledge that the false proof was just that and that NO consideration is given to the truth which is all over the Internet on what happened.

Mr. Cooper is now doing excatly what Seterus  has done on behalf of XXXX XXXX XXXX and this should all be known facts. I have not been late on payments and have the bank records as I do bill pay to try and combat false information that is put out by lenders and the old mail tactic which is so unfair.

These loans do not actually exist as far as I can tell and even after receiving an intimidating letter from a big law firm of XXXX XXXX XXXX which even contained false, fabricated, forged, and even robo signed documents!!! One so called assignment even included the name of a confessed robo signer in XXXX XXXX. XXXX XXXX has avoided my like the plague and I am sure they are NOT the so called " holder in due course '' as they don't have the " paper trail '' or the money trail more importantly.

For all I have been through and the phony modifications that XXXX XXXX XXXX allegely did through XXXX XXXX XXXX XXXX XXXX. these two last remaining loans should be completely forgiven based upon all the years of fighting them, the phony " service transfers '' and all the money they have wrongfully taken from me- especially the totally wrongful foreclosure action on a home here in XXXX  , Colorado and the use of all the fraud tactics.

Mr. Cooper is just another " deb collector '' trying to put me in a position to go into foreclosure with their false reporting, and their claims for even more money they are NOT entitled to. Anyone who has been there at the CFPB for a long time should be well aware of how people have been victimized like me and someone should step foreward to help us fellow Americans and Veterans. Please do somthing to help us all. Thank you and semper Fi.

Company response to consumer: Closed with explanation