Consumer complaint received 2025-02-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TD Bank , N.A . 
Attn : XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Dispute & Compliance Violations Regarding Credit Denial To Whom It May Concern, I am formally disputing TD Banks denial of my Home Equity Line of Credit ( HELOC ) application, as detailed in your correspondence dated XX/XX/XXXX. Your denial, citing information obtained from XXXX and XXXX XXXX, includes the reasons : Serious delinquency Lack of recent revolving account information Time since derogatory public record is too short These reasons are inconsistent with my financial standing and the collateral provided in my application. Additionally, TD Bank has committed multiple violations in the handling of my application, including : Violations Committed by TD Bank 1. Equal Credit Opportunity Act ( ECOA ) Violation ( 15 U.S. Code 1691 ) ECOA prohibits discrimination in credit transactions. Given that my application included full security collateral, TD Banks decision appears arbitrary and inconsistent with its own policies. 
Under ECOA, TD Bank must provide specific reasons for its denial, not vague generalities like serious delinquency without reference to exact accounts or dates. 
2. Truth in Lending Act ( TILA ) Violation ( Regulation Z, 12 CFR 1026 ) TILA requires lenders to provide clear, accurate, and full disclosures regarding credit decisions. TD Bank failed to do so by not detailing why fully secured collateral was disregarded in the underwriting process.

3. Fair Credit Reporting Act ( FCRA ) Violation ( 15 U.S. Code 1681 ) If TD Bank relied on inaccurate credit reporting data to deny my application, it is required by law to verify the accuracy of that data before making an adverse decision. 
The denial letter fails to specify which specific accounts or reports impacted the decision, violating my rights under FCRA.

4. Breach of TD Banks Own Regulatory Filings ( XXXX and Prospectus ) TD Banks XXXX report and prospectus filings state that secured applications backed by collateral meet underwriting requirements. However, my application, which included full security collateral, was denied without proper justification. 
This is a direct contradiction of TD Banks published lending standards and could indicate non-compliance with banking regulations. 

Formal Request for Reevaluation I am requesting an immediate reassessment of my application, considering the following : 1. TD Banks failure to follow lending regulations despite the submission of full collateral.

2. A detailed explanation of how my application did not meet the stated criteria for approval.

3. Clarification on the specific credit factors used to deny my request.

4. TD Banks regulatory compliance with ECOA, TILA, and FCRA.

Additionally, I have attached the relevant sections of TD Banks XXXX and prospectus filings that support my position. 

If TD Bank refuses to approve my application upon review, I demand a comprehensive written response citing the exact federal or state regulations justifying your decision. 

I look forward to your prompt response. You may contact me at ( XXXX ) XXXX or XXXX. 

Sincerely, XXXX XXXX XXXX XXXX : 1. Copy of TD Banks Prospectus and XXXX Form Sections 2. Copy of Credit Denial Notice

Company response to consumer: Closed with explanation