Consumer complaint received 2018-03-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: PNC Bank N.A.
State: PA

Complaint narrative:
Good Morning and thank you for taking the time to read this complaint. I have tried repeatedly to be civil and work with the lender, PNC Mortgage, but am being ignored 100 %. I think that they feel I have no " voice '' at this point, and are hoping that their tactics will make me just " Go Away ''. I was taught to stand up and fight for what I feel is right, and report injustice whenever possible, so that those who are too scared to speak up, will see that they really do have a " voice ''. So I thank you for reading, and will be MORE THAN HAPPY TO PROVIDE PROOF TO BACK UP MY COMPLAINT. The Mortgage Loan in question was a Purchase Mortgage, Loan Number XXXX, owner occupied, borrower name is XXXX XXXX. It was a new construction subject that closed in the beginning of XX/XX/2016 Sales Manager for PNC Mortgage was XXXX XXXX XXXX and due to an Appraisal Issue, the loan could not close on time. The Appraiser could not get back out to do the final inspection in a timely manner once the property was finally complete. Due to this Appraisal Issue, coupled with the fact the Mortgage Loan Officer is not allowed to participate in the Appraisal Process, as per Dodd Frank. XXXX XXXX XXXX chose to reassign the loan that I originated, to another Mortgage Loan Officer one week before closing and COMPENSATED the other MLO ( XXXX XXXX ) for the loan that I originated. XXXX XXXX XXXX also did NOT inform me that this was happening. It has always been my understanding, as well as stated in my MLO Contract with PNC Mortgage, that Mortgage Loan Originators are to be paid on the Mortgage Loans that we Originate. I have over 12 years in the business and the fact that XXXX XXXX and PNC decided to withhold my pay on a loan that took 4 months to complete, only to reassign it in the final week, over an appraisal issue, which I am prohibited from involvement, and then to pay another Loan Officer, is against the rules. XXXX XXXX even told me that in the 10 years he has been doing this job ( Sales Manager ), he's never had to reassign a loan and take away an Originators pay, and he never wants to have to do it again, which further indicates to me that this is NOT " above board ''. I also have a recording of this conversation, since there are camera 's in my house that record audio and video. PLEASE FEEL FREE TO CALL ME DIRECTLY TO DISCUSS. I have documentation to support these claims and my ONLY hope in all of this, is to simply be paid for a loan that I originated, for PNC Mortgage. I have since taken a Job with another XXXX as a XXXX XXXX XXXX and XXXX XXXX. However, I feel that if I don't report injustice, and obvious wrongdoing, when it's so blatantly present, I am only allowing the injustice to continue. I feel it's only fair, and part of our Loan Officer Agreement, that the Mortgage Loan Originator who originates and submits a file, is supposed to be paid on that Origination, once the loan closes. Especially, if the reason that the file did not close, was something that I am NOT allowed to be a part of ... .. Which was the Appraisal Process on this file. PLEASE FEEL FREE TO CALL ME DIRECTLY ANY TIME OF DAY SO THAT I MAY GIVE YOU ANY ADDITIONAL DETAILS REQUIRED. I have called PNC Multiple times to try to resolve this matter BEFORE coming to you. However, my requests aren't being acknowledged, even when they informed me that someone would be in touch with me in 48 hours and it's been over a week with NO correspondence. Please help me as I feel like my requests for clarity from PNC Mortgage and XXXX XXXX XXXX will go unanswered, and I will be the victim of the " Big Lender '' trying to bully it's employees by taking their commission, on a loan that was being held up by an issue that is purposely out of my control ( the Appraisal Process ). My cell phone number is XXXX  and you can call me anytime. Right now in fact, if you wish. My new work email address is XXXXXXXX. Thanks again for listening to my complaint, I am NOT looking for anything other than what I was promised when I took the job with PNC. To be compensated the {$2000.00} that I feel I had earned for originating that mortgage. Also of note, both the Borrower/Buyer and the Realtor are friends of mine from high school ( XXXX  XXXX XXXX ), and worked with ME for that reason. I appreciate your assistance with this matter, and thank the CFPB for being a resource for reporting injustice in the Mortgage Industry. We all need to be careful so that we are not taken advantage of by some lenders who feel that the rules don't apply to them. Please call or email me anytime so that I may provide further clarity.

Most Sincerely, XXXX XXXX XXXX  NMLS # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation