Consumer complaint received 2026-02-04 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: ALLY FINANCIAL INC.
State: TX

Complaint narrative:
b'This is a copy of a report I filed with XXXX  and they in turn referred me to you. The following is a copy of a letter I submitted to them.XXXX XXXX XXXX XXXX XXXX XXXX (XXXX days ago)\nto consumer help\n\nDear Agent,\n\nOn XXXX XXXX XXXX, I spoke with a representative named XXXX XXXX XXXX, who referred me to your office regarding a service complaint against Ally Bank.\n\nOver several years, I contacted Ally on multiple occasions to verify FDIC protection for my savings account (XXXX). I was repeatedly assured that having my XXXX XXXX children listed on the account provided coverage up to XXXX. However, when I checked again several days ago as my balance neared XXXX, I was informed that I have only been insured for XXXX this entire time.\n\nFollowing their advice to remedy this, I submitted an application to add my son to the account to ensure proper coverage. Although the bank confirmed receipt of the application on XXXX XXXX XXXX, I received a notice on XXXX XXXX stating the application was denied without explanation. When I called for clarification, I was told I must reapply, again without being provided a reason for the initial denial.\n\nOn XXXX XXXX XXXX, I attempted to transfer the excess funds to another institution to ensure my remaining balance stayed within the XXXX FDIC limit. I was informed that bank policy prevented a transfer of the full amount, so I transferred the maximum allowed (XXXX) with the intent to transfer the remainder on XXXX XXXX. However, I later received a notification that the transfer had been suspended, with no reason provided.\n\nGiven these repeated obstacles, conflicting information regarding FDIC insurance, and unexplained holds on my funds, I would like to file a formal complaint. Please let me know if any further information is required to investigate this matter.\n\nThank you for your assistance.\n\nSincerely,\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX LATER RECEIVED A NOTE FROM THEM ADVISING THERE WAS A PROBLEM. I HAVE NOT CONTACTED THEM AS I AM UNSURE AS TO WHOM I AM TALKING TO.\nARE THEY EVEN REAL PERSONS OR PART OF SOME FRAUD SCHEME. I AM VERY WORRIED AS TO IF THEY ARE EVEN A REAL BANK. I FEEL ANY BANK THAT HAD A PROBLEM WITH ME WOULD EXPLAIN IN WRITING AND NOT JUST REQUEST I CALL THEM.\nI LATER RECEIVED A NOTICE AS FOLLOWS: \n"either the from account or the to account is currently not active"\nTHIS IS XXXX AS I HAVE IN THE PAST MOVED FUNDS TO AND FROM ALLY WITHOUT ANY PROBLEM. NOW WHEN I ATTEMPT TO MOVE A LARGE AMOUNT IN AN ATTEMPT TO BETTER SECURE MY ACCOUNT WITH PROPER F.D.I.C. INSURANCE. MAYBE IT COSTS THEM MONEY TO BUY THIS INSURANCE, BUT I DON\'T KNOW OR AM I IN REAL TROUBLE? AND FURTHER, THEY NEVER ADVISED ME MY FUNDS WERE IMPROBABLY SECURED AS I WOULD EXPECT ANY SUCH ORGANIZATION WOULD BE IN PLACE AS A STANDARD OPERATING PROCEDURE.\nMOST SORRY FOR BOTHERING YOU DUE TO MY POSSIBLE STUPIDITY. \n\nPLEASE RESPOND \nTHANKSXXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation