Consumer complaint received 2024-03-18 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ONLINE Information Services, Inc.
State: TN

Complaint narrative:
I went to XXXX XXXX XXXX XXXX in Mississippi on date of service XX/XX/XXXX for XXXX. I provided my medical insurance to the hospital notating the insurance was with XXXX XXXXXXXX XXXX XXXX. I received the first statement from XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX with statement date XX/XX/XXXX for {$810.00}. 

Upon receiving the statement, I contacted XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX to advise that I did not see a claim ran through my insurance at the time. I also advised per the Summary of charges that they filed the claim incorrectly to XXXXXXXX XXXX XXXX instead of XXXX  on XX/XX/XXXX. I asked why did it take two years to file the insurance which they explained the shortages and delays were due to the XXXX staffing. 

I was informed they would run the claim correctly with XXXXXXXX XXXX XXXX I was adamant that this was not my error and ask if the insurance did not pay, who would be responsible. I was advised since this was their error, i wouldn't be responsible which they filed the incorrect insurance. 

I received a statement from Online Information Services, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX with a statement date of XX/XX/XXXX that is a debt collector for XXXX XXXX XXXX XXXX XXXX XXXX advising as of XX/XX/XXXX, I owe {$810.00}. 

I contacted Online Information Services on XX/XX/XXXX and spoke with XXXX who stated I requested to be billed as self pay. I advised I didn't request self pay because I provided my insurance. I advised I spoke with XXXX XXXX advising they filed the insurance incorrectly and they are submitting the insurance to the correct state. 

XXXX advised they would research and get back with me. I did not receive any follow up via phone, email or mail. 

On XX/XX/XXXX, I called XXXX XXXX and spoke with XXXX who transferred me to the Care line to speak with XXXX, escalation specialist. XXXX confirmed that XXXX XXXX billed XXXXXXXX XXXX XXXX instead of XXXX XXXX XXXX and she was sending a new bill to XXXXXXXX XXXX XXXX and she was requesting a deletion of the debt collector that was on my credit report. XXXX confirmed, I would not be responsible for the bill if it is outside of the insurance filling timeframe due to their error. The deletion of my credit would take 30-45 days which it was removed prior to the period. 

On XX/XX/XXXX, Online Information Services added a degatrory mark/collection again on my credit reports for the {$810.00} for XXXX XXXX XXXX 

This company continues to place collections on my credit report that I am not responsible for due to their error of not filling the insurance. I contacted XXXX XXXX XXXX  who mentioned XXXX XXXX XXXX did not file the claim timely and the filing period expired. The insurance confirmed as well that I am not responsible for the untimely filling of XXXX XXXX and XXXX XXXX. But the company continues to not send any communications and place the collection on my credit reports.

Company response to consumer: Closed with non-monetary relief