Consumer complaint received 2025-02-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: FISERV FINXACT CORE
State: MA

Complaint narrative:
Complaint to CFPB and FTC Subject : Formal Complaint Regarding TeleCheck 's Failure to Respond to Dispute and Violation of FCRA Regulations Dear Sir/Madam, I am writing to file a formal complaint against TeleCheck for multiple violations of the Fair Credit Reporting Act ( FCRA ) in relation to my dispute case ( # XXXX ). As detailed below, TeleCheck has failed to respond within the legally mandated timeframe, provided inaccurate and incomplete information, and ignored my dispute, leading to significant harm and distress. Despite filing numerous complaints with the CFPB and engaging with TeleCheck directly, they have shown a blatant disregard for federal law, and their actions are both unlawful and harmful to me.

Facts : TeleCheck 's Violation of FCRA 's 30-Day Dispute Resolution Requirement : On XX/XX/XXXX, I submitted a dispute to TeleCheck regarding the inaccuracies in my report. As required by the FCRA, TeleCheck had 30 days to investigate and respond to my dispute. 
TeleCheck failed to respond within this timeframe. Instead, they provided me with a second report on XXXX XXXX XXXX months after the dispute was filedwithout addressing my dispute in any meaningful way. In fact, their letter, dated XX/XX/XXXX, openly acknowledges only sending two reports but fails to address my dispute at all.

Their actions violate the FCRA, which clearly states that if a consumer dispute is not investigated within the 30-day period, the disputed information must be deleted from the report.

Evidence of Delay : My dispute was submitted with clear timestamps, and I have provided direct evidence proving that TeleCheck took over 100 days to respond, far exceeding the legal 30-day window. This delay alone justifies the removal of the entire report, as the FCRA mandates the deletion of unverified or unresolved items after 30 days. 
Inaccuracy of the Report : The information provided by TeleCheck is riddled with inaccuracies, many of which are so egregious they suggest that the report does not even pertain to me. For example : Transactions at places I have never visited, such as XXXX XXXX, XXXX, and XXXX XXXX. 
Debts from companies I have no affiliation with, such as XXXX, XXXX, XXXX, and others. 
Information about incidents in Florida, where I have not lived in over a decade, and car-related issues that are physically impossible for me. 
These errors are extensive and demonstrably incorrect, and TeleCheck 's failure to remove these inaccuracies after being provided ample evidence further compounds the harm caused. 
TeleCheck 's Lack of Response to Dispute : Despite multiple attempts to communicate, including calls, emails, and complaints to the CFPB, TeleCheck has failed to address my dispute. This is not the first time TeleCheck has engaged in such practices. Their refusal to investigate disputes and failure to adhere to FCRA regulations is not only harmful to me but part of a larger pattern of misconduct.

TeleCheck has a history of violations, as evidenced by the FTCs {$3.00} million settlement and various court cases, including XXXX XXXX TeleCheck XXXX, XXXX XXXX TeleCheck XXXX, and others, where they were held accountable for similar violations. 
Inability to Conduct Basic Transactions Due to TeleCheck 's Errors : As a direct result of TeleCheck 's errors, I have been unable to open a bank account or cash a check at XXXX, despite providing evidence that these errors are not related to me. This has caused significant distress and frustration, preventing me from accessing basic financial services.

Legal Argument : Under the FCRA, TeleCheck is required to : Investigate disputes within 30 days ( 15 U.S.C. 1681i ( a ) ).

Remove any unverifiable or incorrect information ( 15 U.S.C. 1681i ( a ) ( 5 ) ).

Ensure the accuracy of the information they report to merchants ( 15 U.S.C. 1681e ( b ) ).

TeleCheck 's failure to investigate my dispute within the 30-day window and their failure to address the inaccuracies in my report directly violates these provisions. The FCRA
mandates that if a consumer dispute is not addressed in the designated time frame, the disputed information must be removed from the report.

Request for Action : I am requesting the following : The immediate removal of the inaccurate information from my TeleCheck report, in accordance with the FCRA. 
That TeleCheck be compelled to comply with all FCRA regulations going forward, including timely and thorough dispute investigations. 
An investigation into TeleChecks ongoing violation of consumer rights, including the disregard for FCRA timelines and failure to ensure the accuracy of consumer reports.

Prompt acknowledgment and action regarding this complaint, including a resolution that will allow me to regain access to financial services without the hindrance of TeleCheck 's erroneous reporting. 
Conclusion : TeleCheck 's blatant disregard for the FCRA, its failure to address my dispute, and the inaccuracies present in my report are clear violations of federal law. This conduct has severely impacted my financial well-being and caused undue stress. I am requesting immediate action to rectify these violations and ensure that TeleCheck is held accountable. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation