Consumer complaint received 2023-03-10 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Oklahoma Student Loan Authority
State: NY

Complaint narrative:
I would like to report this institution to XXXX XXXX XXXX XXXX for investigation i may be the only person standing up but it's better to stand alone than no tall I am confident that XXXX XXXX XXXX XXXX will take appropriate action to address my concerns, and I hope that this will encourage others to also speak out against injustice. 

It appears that I do not have any rights as an XXXX  with a XXXX. 

As such, I have no legal recourse to ensure my rights are being respected. 

I have already reached out to the college for support, but my requests have gone unanswered. This lack of response and action has made me realize that I have to be the one to stand up for my rights and the rights of those who may be too scared or unable to speak for themselves. 

For the purpose of obtaining a better and more effective education, I randomly browsed schools in order to see what offers they had, and XXXX constantly urged me to enroll there, they were catchy in the concept of applying without having to pay an applicant fee. XXXX was attractive to me because of its reputation for providing a high-quality education, and the fact that I could apply without an additional fee was a major bonus. I was particularly drawn to the school 's emphasis on providing students with a wide range of resources and opportunities to help them succeed. 

During my quest for a better life, I lived in a shelter when I was pressured into signing a loan agreement. Despite knowing that I was homeless, the school did not offer classes on financial literacy in order to assist me in understanding the implications of taking out a loan. 

Their actions showed a blatant disregard for my wellbeing, highlighting their callous and inhumane approach. 

In response to my request for my high school diploma, I explained that I had obtained my education in XXXX and had recently moved to the United States. The school office was unable to provide a copy of my diploma because they did not have records from my school in XXXX. They suggested that I contact the XXXX XXXX XXXX in XXXX to get a copy. I then contacted the XXXX and was able to obtain a copy of my diploma. 

Additionally, I was required to submit proof of my educational equivalency to the U.S. educational system to ensure I was eligible for attendance at the school. However, they didn't wait until those documents were received and started me on the course immediately. For example, they allowed me to start the course while I was still in the process of receiving my transcripts from my home country. 

I was initially promised a computer but was unable to obtain one for the start of my studies. It is understandable that the school would want me to start the course as soon as possible. However, I was not able to get the necessary materials for the course, which put me at a disadvantage. I think the school should have waited until I had everything I needed before starting the course. 

In lieu of submitting any formal documentation, I opted to withdraw verbally from the course during the second to third week of the semester I believe the school should have been more understanding of my situation and allowed me more time to get the materials I needed. This would have ensured a fairer start to the course for me and allowed me to contribute to the course on an equal footing with the other students. 

The certification that I received from XXXX has not been accepted in the United States due to the fact that I have not met the prerequisites for acceptance. In the United States, certification requirements for a particular field must be met in order for the certification to be accepted. This includes specific courses, exams and experience requirements. Since I have not met these requirements, the certification is not valid in the US. 

At the end of the semester, I was contacted by the institution regarding the renewal of my financial aid. At that point, I informed the representative that I had withdrawn from the program in the second to third week for the reasons outlined above. The representative acknowledged my withdrawal and stated they would be reversing the charges for the semester. I was relieved to hear this, as it meant I could put the matter behind me and focus on the future. 

My credit report immediately reflected a bill of {$1600.00} for student loans for a reason that was unclear to me. I have called the school multiple times and have been there a number of times, but this issue can not be resolved. They are sending it to financial aid, who then send me to student loans. I am disputing the charge with the credit bureau. It may be necessary for the school to file a complaint with the Consumer Financial Protection Bureau if the issue can not be resolved.

Company response to consumer: Closed with explanation