Consumer complaint received 2026-02-12 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Didn't receive terms that were advertised
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
The end of XX/XX/year> I was looking to open a checking account I looked online and Wells Fargo and XXXX XXXX  were offering bonuses to open a new account so WF was offering a little more money ( ( {$320.00} ) I started the process online at some point it stopped me and said they needed more information that I needed to finish opening account in a branch so I did at the beginning of opening it up online it had emailed me a code for the promo so I went into the bank with an appt the following day I sat down he had all my information already pulled up on the computer he asked me a few questions and I gave him the promo code number and proceeded to the teller and deposited the money to open the account. He assured me all was taken care of .The 90 days came and went with no money from the promo so I called talked to a teller she told me that it could take up to 30 days to be deposited into my account not to worry because she seen I qualified for the promo well that 30 days came and went so I called again which was XXXX the teller transferred my call which seem like it was a call center anyway they said they could not find where a promo code was entered to even get it I hung up called again in like a week cause I felt I was owed that I did everything and they didn't keep there end so when I called back they again transferred me and I again explained my situation they told me they would put a ticket in on it call back and check on it well when I called back and again was transferred and was told they had no knowledge of a ticket told me I wasn't getting the promo because a code was not entered I asked to speak with someone in charge I talked to a young gentleman he did some research and told me he's was escalating a ticket and to call back in 10 days for an answer I did and again was talked to like they had no idea was I was talking about again that's when I decided to make a complaint was called by the bank XXXX few times the lady left a voice mail with times to call her back I called the number back numerous times and never got an answer left messages so I was emailed a decision by her with being told no I was not getting the promo money I had no proof. That just caught me off guard I feel they should see that they emailed me a code that I started the process to open my account online how would I know 5 months down the road I should of kept the emailed code and some sort of proof I opened the account online why should I I gave the man who finished opening my account the code and he told me it was taken care of that nothing else was needed as long as I meet the stipulations of the promo I would receive it in 90 days of opening the account I'm sorry I can't remember a code sent to my email that I gave to the banker I'm sorry I can't remember a code that was emailed to me ( that I no longer have that was in XXXX of last year ) almost 6 months ago now I was treated unfairly talked to a very unprofessional and just tossed to the side if that's how they value customers I'd rather not Bank there but I feel like I am old that money I did what I was supposed to do why can't they do what they're supposed to do I intentionally signed up in Wells Fargo because the XXXX XXXX  was only offering {$300.00} when Wells Fargo is offering XXXX so I chose Wells Fargo specifically for that

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation