Consumer complaint received 2016-03-22 00:00:00
Product: Mortgage — FHA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: TX

Complaint narrative:
To whom this may concern. 
My name is XXXX XXXX. I am XXXX XXXX XXXX, proudly serving my country. I am appalled and terrified that Carrington Mortgage is purposely steering my mortgage into foreclosure for their own monetary gain. When the banks were bailed out in XX/XX/XXXX, Carrington Mortgage received XXXX in bailout funds ; part of that bailout was to help struggling homeowners, especially those that have served their country. Now through months and months, submitting and resubmitting paperwork numerous times, they refuse to help and have mismanaged servicing my mortgage over & over. Violation of The Real Estate Settlement Procedures Act ( Regulation X ) 1024.41 Loss mitigation procedures. The Consumer Financial Protection Bureau established rules to " protect mortgage borrowers from costly surprises and runarounds by their servicers. '' 1024.41 ( b ) Receipt of Loss Mitigation application - " A servicer shall exercise reasonable diligence in obtaining documents and information to complete a loss mitigation application. '' My mortgage was transferred from XXXX to Carrington in XXXX, XXXX and has been a nightmare since then attempting to work out something to lower my payments from $ XXXX./ mo. with an interest rate of 7 %. My income has decreased significantly since leaving the military but this whole thing could be resolved with a simple loan modification of the extremely high interest rate. Mortgage modification is a process where the terms of a mortgage are modified outside the original terms of the contract agreed to by the lender and borrower ( i.e. mortgagee and mortgagor ). In general, any loan can be modified, and the general process is referred to as loan modification or debt rescheduling. 

At one point I was told that if I paid {$3000.00}, they would reinstate the mortgage ; 2 weeks later that number had jumped to {$9000.00}, including late and legal fees. Although I was assigned someone to handle my file I could seemingly never talk to the same person twice. 1024.40 Continuity of contact - " Servicers are required to maintain reasonable policies and procedures with respect to providing delinquent borrowers with access to personnel to assist them with loss mitigation options ''. Why was n't I assigned a single point of contact to assist me in saving my home? 

Not only have I undergone multiple submissions of documentation, countless phone calls with no return calls but have been spoken to rudely by people in their collection dept. Fair Debt Collection Practices Act FDCPA 806, Harassment or abuse 15 U.S.C. 1692d - Carrington Mortgage has been very rude and somewhat threatening when communicating with me regarding my mortgage. I do n't understand why Carrington Mortgage feels the need to talk down to me or treat me so poorly. They treat me like a deadbeat and have no sympathy towards my hardship. 

It appears, without a doubt, Carrington Mortgage has violated numerous servicing laws set up to protect mortgagers under the Wall St. Reform & Consumer Protection Act. 

Owning a house used to be part of an American dream, thanks to the mismanagement, mishandling and servicing of my mortgage, Carrington Mortgage has made this more like an American nightmare. I have done the right thing by my country and want Carrington to do the right thing by me and help me put this back on track so my family and I can get our lives together and have a mortgage payment that is affordable with an interest rate that is fair. Please help us. 

XXXX XXXX XXXX XXXX, XXXX XXXX, TX, XXXX

Company response to consumer: Closed with explanation