Consumer complaint received 2024-03-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MA

Complaint narrative:
On XX/XX/2024, I made an online purchase from a seller on the website XXXX for XXXXXXXX XXXX which amounted to {$170.00}. 

On XX/XX/2024, I received a tracking number for this purchase. Upon checking the tracking number, I noticed the originating scan on the XXXX tracking number was in XXXX, MA, but the seller was located in California. This was my first suspicion. 

On XX/XX/2024, I received an email that the item was delivered. The item was not delivered. I checked all along my house, yard , street, and asked my neighbors if they may have received it by accident. It was nowhere to be found. When I checked the tracking number, it stated it was received by someone unknown to me named XXXX. I immediately opened a dispute with XXXX because at this point I knew something was wrong. 

After going back and forth with XXXX, stating that the item wasnt delivered, I realized I wasnt going to get support from a human being. All responses were canned responses from bots that were not trying to solve the issue, and after many frustrating responses, I gave up. 

At that point, I then called XXXX to get the scoop on the tracking number and found out where it really went ( and came from ). The XXXX rep I spoke to, XXXX, was able to dig up all the relevant information and send it to me in an email. I will attach the email as a document to this complaint. 

From this information via XXXX at XXXX, the seller from XXXX simply found and inputted a random tracking number and used that as proof to XXXX that he shipped it. However, this is a tracking number that the cable company XXXX XXXX used for a shipment to someone in the same town ( different zipcode! ) as me at XXXX XXXX XXXX, XXXX XXXX! 
FYI, my address is XXXX XXXX XXXX, XXXX XXXX... 

I tried one last time to get XXXX support to help me, so I emailed them the information I got from UPS. XXXX support still did not assist, saying that the transaction is closed and there's nothing they can do to help me. 

Apparently this is a very common scam ( as I am now learning ) wherein the seller mines for a tracking number going to the same zip code - although the seller couldnt even do that right, as its not even my zip code! 
They use that stolen tracking number so that XXXX sees it as delivered to the same town. XXXX then washes their hands of it and tells the buyer to pound sand. 

I have now opened a dispute with Capital One, but they have closed the dispute parroting the XXXX line of " well, the tracking shows it was delivered! '' I have re-opened the dispute with Capital One and added additional evidence gleaned from the email I received from the XXXX representative. The case number with them is XXXX. 

Furthermore, if XXXX states that the buyer left a review for the seller so they mustve received the item and been happy with it!... I'll also attach my review of the seller to this complaint so you can see what I said.. It's not positive. 

I will also attach CapitalOne 's initial denial of the dispute claim.

Company response to consumer: Closed with explanation