Consumer complaint received 2026-03-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
Subject : Inaccurate Credit Reporting, Failure to Properly Credit Account, and Lack of Validation I am submitting this complaint regarding inaccurate and inconsistent reporting of a credit account that has caused harm to my credit profile. The account in question is currently being reported with the following remarks : - Paid profit and loss - Settled less than full balance - Dispute resolved reported by grantor I dispute the accuracy and validity of this reporting. First, I have not been provided with any documentation demonstrating that the alleged balance was properly credited. The reporting of settled less than full balance implies that a negotiated settlement occurred ; however, I have no record of any such agreement being properly documented or accounted for. I am requesting a full accounting of the alleged obligation, including how any payments were applied and how the remaining balance was calculated and resolved. Second, this account was previously transferred or assigned to a third-party collector, XXXX XXXX XXXX. I request full validation of the chain of ownership, including : - Proof of assignment or sale to the third party - Documentation showing whether the account was returned, repurchased, or reassigned - Identification of the party with legal authority to report this account If the account was transferred and later returned, the current reporting raises serious concerns about accuracy, duplication, and legal authority. Third, the notation paid profit and loss appears to reflect internal accounting treatment rather than a consumer-level resolution. I request clarification as to how this accounting designation justifies reporting the account as settled to the consumer reporting agencies. Additionally, the repeated notation dispute resolved reported by grantor suggests that prior disputes may not have been subject to a reasonable investigation but instead were verified through automated processes. Please provide documentation of the investigation conducted, as required under the Fair Credit Reporting Act. This matter involves potential violations of the Fair Credit Reporting Act, including but not limited to : - Reporting inaccurate or misleading information - Failure to conduct a reasonable investigation - Failure to properly validate and document the obligation I am requesting the following resolution : 1. A complete accounting of the alleged debt and how it was resolved 2. Documentation of the full chain of ownership and authority to report 3. Correction or deletion of any inaccurate, incomplete, or unverifiable information from all consumer reporting agencies If this information can not be verified with competent documentation, I request that the account be deleted from my credit reports. I expect a timely response and resolution to this matter. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation