Consumer complaint received 2026-03-11 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
To Whom It May Concern, I am writing to formally lodge a complaint regarding a solar transaction financed by GoodLeap and sold and installed by XXXX, which has caused me substantial financial harm and appears to involve multiple instances of misrepresentation and deceptive practices. I entered into this solar financing agreement in XX/XX/XXXX, with the understanding that the system would reduce my electricity costs, provide utility-related discounts, offer battery storage benefits, and qualify for federal tax credits. These representations were a primary factor in my decision to enter into the financing agreement. Since entering into the agreement, I have made ongoing monthly payments toward the solar loan financed through GoodLeap. While the exact total is still being calculated, these payments represent several XXXX dollars spent on a system that has failed to deliver the promised benefits. Because the loan was used to purchase a system sold and installed by XXXX, GoodLeap, as the financing entity, XXXX be held responsible for the misrepresentations and non-performance under the FTC Holder Rule ( 16 CFR 433 ). After installation, I immediately noticed that my electricity bills were higher than expected and that I did not see any utility savings. I first formally contacted XXXX and GoodLeap regarding the lack of savings in XX/XX/XXXX. Despite repeated communications, including emails escalating to a XXXX service XXXX, the issues were not resolved. The solar system failed to operate for extended periods from XX/XX/XXXX through XX/XX/XXXX on XXXX separate occasions, which caused additional financial harm due to higher electricity bills. I continued to make loan payments during this time, despite the systems non-performance. I was also informed during the sales process that XXXX XXXX XXXX offered special net-metering programs or discounts for solar customers. After contacting the utility directly, I was informed that no such programs or partnerships exist, indicating that the sales representations were false and misleading. Additionally, the federal tax credit benefits were presented in a way that suggested guaranteed financial advantages, but the information was incomplete or misleading and failed to deliver the expected benefit. The financing agreement and solar system pricing included undisclosed markups that increased the total financed amount without providing transparency or additional value. Concerns also remain regarding whether the installation complied with applicable electrical and safety standards. Despite formally disputing the account, I received a collection notice indicating that the account was more than 120 days past due, with threats including removal of the solar system at my expense, potential arbitration, court costs, continued credit reporting, and assignment to collections. Continuing collection activity while the debt remains disputed raises concerns under the Fair Debt Collection Practices Act ( 15 U.S.C. 1692g ), which requires proper validation of debts that are disputed. The conduct described above raises serious concerns regarding potential violations of consumer protection laws, including deceptive or unfair business practices under the Federal Trade Commission Act ( 15 U.S.C. 45 ( a ) ) and financing of a product obtained through misrepresentation. The solar system was sold with false and deceptive claims regarding utility discounts, electricity savings, and battery storage, which directly induced me to enter the financing agreement. Despite knowing or having reason to know that these claims were false, payments have continued to be collected for a product that has never delivered the promised benefits. Under the FTC Holder Rule ( 16 CFR 433 ), a lender that finances a consumer purchase may be legally responsible for claims and defenses the consumer has against the seller. Because GoodLeap financed this transaction and continues to service and collect payments, it can not disclaim responsibility for XXXX misrepresentations or the systems non-performance. The financing agreement and the solar installation are inseparable parts of the same transaction, and GoodLeap may be liable for the system 's failure to perform as promised. The repeated system failures, misleading sales representations, undisclosed fees, and improper collection activities have caused me substantial financial harm, stress, and potential credit impact. I respectfully request that your agency conduct a full investigation into the sales and financing practices associated with this transaction, evaluate GoodLeaps role and responsibility as the financing entity, review the continued collection activity while the dispute remains unresolved, and assist in facilitating a fair resolution that addresses the financial harm caused. I am requesting cancellation of the financing agreement, a refund of all payments made, removal of the solar system from my property at no cost, and correction of any negative credit reporting associated with this account. This transaction involves misrepresentation, deceptive sales practices, hidden costs, and financing of a non-functional solar system. These issues have caused substantial financial harm, and I respectfully request regulatory review and assistance. Thank you, XXXX XXXX

Company response to consumer: Closed with explanation