Consumer complaint received 2026-06-01 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: MD

Complaint narrative:
A- The Case : 1. My daughter, XXXX XXXX ( Student of XXXX XXXX XXXX XXXX, PA ), contracted with XXXX XXXX ( XXXX ) for student accommodation for 2 terms from XX/XX/XXXX till XX/XX/XXXX with a total amount of {$9200.00} or a monthly payment of {$920.00}. ( Attachment 1 ). 2. Weve paid all the due rent on time till XX/XX/XXXX. XXXX. In XX/XX/XXXX, the university didnt accept my daughter 's application to be on campus and offered her an online course for this term. 4. Accordingly, on XX/XX/XXXX, my daughter immediately wrote to the XXXX place informing them about her position and asked to terminate the contract for this valid reason early. ( attachment 2 ). 5. We didnt get any reply from XXXX at this time. 6. On XX/XX/XXXX, my daughter sent an email to XXXX, referring to the first letter and informing them of her leaving the place, and handed over the key to them. She traveled back to join us in XXXX. ( attachment 3 ). 7. We also didnt get any reply at this time. 8. During the term of XXXX, XXXX used to send a monthly bill due for payment. 9. In XXXX, XXXX sent us a rejection letter to waive the balance rent as per our request. 10. On XX/XX/XXXX, my daughter sent an email to XXXX asking them to reconsider our situation and waive the balance of the rent amount. ( attachment 4 ). 11. On XX/XX/XXXX, XXXX sent us a rejection letter to waive the balance rent, as requested. ( attachment 5 ). 12. During the coming period, XXXX began sending us collection notices. 13. My daughter and my wife tried to call them to explain and negotiate with them, but we got a promise of trying to help, but nothing happened. 14. As of XX/XX/XXXX, XXXX XXXX ( the collection agency for XXXX ) began emailing us regarding collection. ( attachments 6 & 7 ). 15. In the winter XXXX term, my daughter joined the Compass course, but is living in another apartment building. 16. XXXX tried several times to call XXXX again to reach an agreement, but they mentioned that it is with a collection agency that you need to deal with. 17. We arrived last week for a visit to California. We tried to rent an apartment, but couldnt because the credit report showed a negative item due to a collection agency notice. 18. On XX/XX/XXXX, we contacted Hunter Waarfield at Tel : XXXX. The person who answered the phone was very rude and made us feel threatened. I explained the situation to him and offered {$2000.00} to close the case. He refused and offered to pay {$5100.00} instead intesed of the claimed amount of {$6400.00}. I didnt accept and told him I needed to consult a lawyer, then we ended the call poorly. 19. On XX/XX/XXXX, my wife called Hunter Warfields main office at Tel : XXXX and spoke to someone named XXXX XXXX. He was reasonable but refused to offer a discount and quoted the same amount, {$5100.00}. We questioned him about the details of the claimed {$6400.00} amount, as it doesnt make sense. The remaining unpaid rent is 4.5 months @ {$920.00} per month, making the total due of {$4100.00} only. He said he will contact XXXX to request details and get back to us. 20. This is the entire situation from the start till now. B- Our logic for why we think it is not fair : The demand for this apartment is very high, and there is always a long queue to get one spot. Already, there were so many demands from some XXXX students asking to get our place when my daughter announced her departure. Accordingly, we are sure that the room has been occupied during the spring term. If not, it suggests there may be mismanagement of XXXX XXXX. In the general norms, if a student leaves and gets a replacement, then it's acceptable by XXXX. Lastly, at this point, and as per our previous experience when we leased our house, the tenant will pay only 2 months ' compensation, or else we have to prove that we did our best and couldnt find another tenant. Add to all of the above points that the breach of the contract was out of our control due to the university 's decision. At the same time, XXXX XXXX should not have double-revenue from the same source, and they must prove any actual loss, if any. C- Our position and Target : We want to close this case amicably ASAP. We are ready to pay about {$2000.00} as a concession to close the case. We need Hunter Warfield to waive the notice of the credit agency and clear our position ASAP.

Company response to consumer: Closed with explanation