Consumer complaint received 2021-12-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: Coinbase, Inc.
State: IL

Complaint narrative:
XXXX XXXX XXXX Unit # XXXX XXXX, IL XXXX XX/XX/2021 XXXX XXXXXXXX XXXX, XXXX. 
Legal Counsel Legal Order Process Attn : Code XXXX XXXX XXXX XXXX XXXX XXXX DE XXXX Phone # XXXX Fax # XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX 
XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX Federal Trade Commission Headquarters Cyber Crime Department XXXX XXXX XXXX, XXXX Washington, DC XXXX Federal Bureau of Investigation ( FBI )/ IC3 FBI Headquarters ( Cyber Crime Unit ) XXXX XXXX XXXX, XXXX Washington, D.C. XXXX ( XXXX ) XXXX I am thinking on XX/XX/XXXX is the date when I called XXXX XXXX XXXXXXXX inquiring about Coinbase.com and what was Coinbase.com. XXXX XXXX  XXXX, XXXX. should have all audio recordings and records validating my call to the bank during these periods of time. 

On XX/XX/2021, a Coinbase.com representative persuaded me to assist me in setting up an account with Coinbase.com. The representative name was XXXX XXXX or XXXX XXXX. XXXX XXXX walked me through the steps in getting a sign-in name and password and walked me through the platform. 

Now keep in mind after all my banking account was verified, I schedule XXXX to be transferred from XXXX XXXX  XXXX, XXXX XXXX to Coinbase to be used to purchase coins only. XXXX XXXX ( Coinbase rep ) was still trying to get me to understand the system until I started to become more confused with the process. She was showing me some XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXand got remote control of my computer for a moment until I was noticing something was not right. I signed out quickly from Coinbase and she went back in after I told her that I don't think I want to go any further because something that she did showed me that she was not so familiar with the Coinbase.com process. She submitted something that I told her that was not what I wanted or asked for. I immediately tried to see if Coinbase.com had a customer service that I can call immediately to put a hold and stop on anything that may have been processed. 

I tried to contact Coinbase.com in many ways that I could think of. I eventually notified them by email in regards to the unauthorized activity. I too notified XXXX XXXX XXXXXXXX to immediately request their assistance and to possibly recall my funds back to XXXX XXXX XXXX, XXXX. due to fraudulent activities over on Coinbase.com. 

XXXX XXXX XXXXXXXX, XXXX. assigned me a claim number of XXXX and advised me that they were going to reach out to Coinbase.com. XXXX XXXX XXXXXXXX, XXXX. notified Coinbase.com with Coinbase.com returned a response back to XXXX XXXX XXXXXXXX, XXXX. claiming that such was authorized by me may be saying that the initial withdrawal in the amount of {$10000.00} was initial authorized, but failed to undertake and see that my account was compromised and the lady name XXXX XXXX performed an unauthorized transaction. 

I have tried to explain all this to both XXXX XXXX XXXX, XXXX, and Coinbase but Coinbase still wants to fail to see that this was fraudulent tampering with my account resulting in an unauthorized transaction which later resulted in a federal crime called money laundering. 

The thing about this is that I have all this personal contact information and have done extensive homework and located her whereabouts. If Coinbase.com would like to have such, I will not have an issue or problem in turning it over to Coinbase.com for she ( XXXX XXXX ) needs to be caught and needs to be prosecuted. 

I strongly feel that enough time was there for immediate action should have taken place and these transactions could have been reversed to save all this in what I have to do to file these claims for the return of my funds after going through this. 

Keep in mind that this person by the name of XXXX XXXX or XXXX XXXX was working with me prior to this and had me thinking that she was a trustworthy person in trading in XXXX XXXX XXXX XXXX XX/XX/XXXXfor she will be working with me daily on what to enter when been given such trading instructions. This is how I end up setting this up with Coinbase.com to show me other ways and avenues to invest when all along her interior motives were to deceit me out of my earning. 

Still, you will see after finding out that this is a scam and an intentional act to set people up to scam them out of their earning. 

I have everything to support my statements here and now I have XXXX XXXX  XXXX, XXXX, and Coinbase.com with Coinbase.com now have to validate that this person is a representative of Coinbase.com and what she was doing was in accordance with Coinbase.com 's disclaimer statement. 

Please, I ask for your help and everyone 's support in getting this STOP before it gets out of hand. 

XXXX XXXX Fraud Victim

Company response to consumer: Closed with explanation