Consumer complaint received 2025-01-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
XXXX XXXX XXXX XXXX Re : Legal Action for Violations of the Fair Credit Reporting Act and Consumer Financial Protection Act Dear Sir/Madam, The Consumer Financial Protection Bureau ( CFPB ) is writing to inform you that it has filed a complaint in the United States District Court for the Central District of California , Southern Division , regarding serious violations of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and the Consumer Financial Protection Act of 2010 ( CFPA ), 12 U.S.C. 5536, 5564, and 5565, committed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Alleged Violations Our complaint alleges that XXXX has engaged in a pattern of unlawful practices that harm consumers and violate the requirements outlined in both the FCRA and the CFPA. Specifically, we contend that : Failure to Conduct Reasonable Reinvestigations : XXXX has failed to reasonably reinvestigate consumer disputes regarding the accuracy and completeness of information in consumer reports, as required by the FCRA. This includes instances where XXXX has not forwarded all relevant information to data furnishers or failed to provide accurate notices to consumers regarding the outcome of disputes. 
Uncritical Deference to Data Furnishers : XXXX has been unreasonably deferential to responses from data furnishers, accepting their findings even when such responses are improbable, illogical, or inconsistent with other information XXXX holds. 
Failure to Meet Timely Requirements : XXXX has not met the timelines required by the FCRA for reinvestigating consumer disputes, and it has also failed to adhere to the rules governing the re-insertion of deleted tradelines into consumer files. 
Inadequate Consumer Notices : The notices provided to consumers after reinvestigation have been confusing, incorrect, and internally inconsistent, making it difficult for consumers to understand the results of their disputes. 
Unfair Acts or Practices : In addition to FCRA violations, Experians conduct constitutes unfair practices prohibited by the CFPA, including the failure to adequately address consumer disputes and misleading consumers about their credit reports. 
Legal Action and Remedies As a result of these violations, the CFPB has initiated a lawsuit seeking the following remedies : Injunctive Relief : To stop XXXX from continuing its unlawful practices and to compel changes to its dispute resolution process. 
Redress : Compensation for consumers who have been harmed by XXXX conduct. 
Disgorgement : Return of any financial gains made by XXXX through unlawful practices. 
Civil Money Penalties : Financial penalties imposed on XXXX for its violations of the FCRA and CFPA. 
The CFPB takes its responsibility to protect consumers seriously and will continue to take necessary action to ensure compliance with the law. 
Next Steps We strongly urge XXXX to review and address these issues promptly to avoid further legal and financial consequences. The CFPB will pursue full legal and financial remedies available under the law in order to protect consumers and enforce compliance with the FCRA and CFPA. 
Please refer to XXXX XXXX XXXX XXXX in all correspondence related to this matter. A copy of the official complaint is enclosed for your reference. 
If you wish to discuss this matter further or seek clarification, please feel free to contact the CFPB at the address listed above. 
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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation