Consumer complaint received 2026-01-20 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: Comerica
State: NC

Complaint narrative:
I actually have more than XXXX complaint against the XXXX XXXX XXXX by Comeric Bank that my XXXX XXXX Benefits are deposited to. Ill start with the unexpected fees. Although it states in information on their website, all ATM withdrawals are supposed to be free. However, unless I use XXXX XXXX ATM ( for some reason ), I am charged an ATM fee for XXXX XXXX {$3.00} per withdrawal- including XXXX XXXX ATMs, which have been charging me a {$3.00} fee to make a withdrawal. 
My next issue is that I have many problems with actually using my card. I am not allowed to buy a lot of stuff online because it will decline even if I have way more than enough money to cover the purchase. Its not like this with all online purchases. I can not send money AT ALL ( using things like XXXX, XXXX, XXXX, XXXX etc ). It declines every time, even if its {$1.00} or less that Im attempting to send even if I have more than enough money to cover it. I also have issues paying a bill occasionally, and am unable to use my card for any recurring payments like streaming apps, subscriptions, etc. It will not process and declines every time. Ive been able to set up only XXXX recurring payment with XXXX XXXX XXXX and thats due a partnership between Comerica Bank and XXXX to provide a discount on XXXX XXXX XXXX when payment is set up through my card. 
When looking at the fees issue, I tend to dispose of my ATM receipts so I have no proof unless it shows on their app before I started traveling XXXX mins to the nearest XXXXXXXX XXXX  ATM so Im not charged a withdrawal fee. Its been awhile since I made an ATM withdrawal anywhere else because everyone else does charge. It also charges for me to get cash back when making an in store purchase. I have no receipt showing the accessed fee. You can check the XXXX XXXX ATMs in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to verify ( those are the ones I previously used. ) Regarding sending money- each month I have to send a payment of {$140.00} to my mother for her to make a payment on a loan she took out on my behalf ( and Im responsible for the repayment ). She lives nearly an hour XXXX way ( XXXX hours round trip ) so I have attempted to send her the payment every way I possibly could, and it has NEVER allowed it. This results in the mentioned XXXX hour trip being made just to give her cash which SHE then has to deposit to her checking account to make the loan payment. Thats a lot of work that could be avoided if I could send her the money electronically. I have attempted many times to send my son, living in XXXX XXXX, {$100.00} or less and was unable, or send my daughter money and was unable to. If I attempt to make a purchase by shopping at places that are run by entrepreneurs who send invoices via XXXX XXXX or similar billing apps, those purchases are always declined. Basically I can only get free ATM withdrawals by XXXXXXXX XXXX  ATM, and can only shop in store without fear of purchase being declined. Online stores I shop from when I buy online, I can use my card sparsely, not for larger purchases however. And when I pay the monthly expenses, it charges a processing fee by the company and by Comerica Bank. 
Currently I do not have evidence of these issues, but I can get it Im certain. So if you can be patient I will have the required photo documentation of each issue as quickly as I am able to get it. Please continue with anything you can with this lawsuit Im requesting to be a part of. I know for sure I have a great case after reading about everything the lawsuit entails. Almost every issue applies to me and the use of the card. I also once lost a card and had to request a new one. Once I received and activated it I checked my balance in the app and {$16.00} was unaccounted for so I called customer service who told me there was a {$16.00} fee accessed from my available balance to send a new card. To me thats an outrageous fee to send an extremely lightweight object-the card- and XXXX pages other than the page the card was stuck to-especially since it was sent in a regular, standard sized envelope. Total postage could NOT exceeded {$1.00} ( likely under ). All of these many issues have affected me not only monetarily, but also caused more travel, caused embarrassment when card was declined for any reason. I keep money in the XXXX XXXX card balance until Ive used it for everything I need just to make sure I dont get declined and embarrassed. It has also caused me a lot of stress. Im constantly worried if my card will be accepted for what I need it for, worried about paying monthly obligations without the card being declined and having to worry about how to pay that bill, I am on XXXX due to severe XXXX XXXX  so all of these undue stresses and anxieties i experience quite often has a negative impact on my XXXX  health which in turn causes problems with my XXXX health. I plan to have my benefits switched from XXXX XXXX to having them direct deposited into my XXXX XXXX checking account prior to receiving XX/XX/year> benefit payment. You may contact me via phone, text, email, or mail- whichever will be the best option for us mutually. If you want to have a voice call, please text me with the number youll be calling so that XXXX answer. To be quite honest I do not normally answer calls that are unknown, from an XXXX number, or from a number I do not recognize. You can also leave a voicemail, but please include your name, call back number and extension, and that you represent the CFPB for the XXXX XXXX XXXXComerica Bank XXXX XXXX Feel free to contact by any method, but I prefer, text, voice call, or email because mail is not as fast. Also, please inform me if youll be able to represent me once I get my documented evidence in order, even if you are unable to, Thst way I can seek assistance elsewhere if needed. 
Thank you for taking the time to learn why I feel Im entitled to join this lawsuit and how it has negatively impacted my daily life in numerous ways. Have a wonderful day, and I look forward to hearing from you very soon. Please dont forget that if you plan to call, to text me with who you are, number youll call from and when, and who you are and that you are with the party representing XXXX XXXX XXXX through CFPB.

Company response to consumer: Closed with monetary relief