Consumer complaint received 2025-01-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am filing this complaint regarding repeated violations of the Fair Credit Reporting Act ( FCRA ) by XXXX, Experian, XXXX. Despite my formal dispute about inaccurate or unverifiable information on my credit report, the credit bureaus claimed the information was verified but failed to provide the required method of verification ( as outlined in Section 611, 15 U.S.C. 1681i ).

This lack of compliance is unacceptable and has caused harm to my financial health. Additionally, my personal information has been leaked in several high-profile data breaches, which makes it even more critical that these credit bureaus fulfill their legal responsibilities to investigate and verify disputed information accurately.

Specifically : 1. I submitted a dispute to the credit reporting agencies requesting verification or correction of inaccurate items on my credit report.

2. The agencies responded that the information was verified but did not provide any documentation or details explaining how the verification was conducted or the sources used.

3. This failure to provide a method of verification violates my rights under the FCRA, which entitles me to receive the details of any investigation. 

Furthermore, the exposure of my personal information in data breaches increases the risk of fraudulent activity, making it essential for the credit bureaus to handle disputes with diligence and accuracy. By failing to comply with the FCRA, the credit reporting agencies are compounding the potential harm caused by these breaches and jeopardizing my financial security. 

I believe the credit reporting agencies are engaging in negligent and/or willful noncompliance with federal law, and their actions ( or lack thereof ) have caused me financial harm by : Allowing inaccurate or unverifiable information to remain on my credit report. 
Preventing me from fully correcting errors, which affects my ability to secure fair financial opportunities. 

If these violations persist, I will escalate my complaints to the Federal Trade Commission ( FTC ) and pursue legal action under the FCRA to protect my rights as a consumer. 

I respectfully request that the CFPB take immediate action by investigating this matter and ensuring that these credit bureaus comply with their legal obligations. Specifically, I request that : They provide the method of verification for the disputed items. 
Any unverifiable or inaccurate information is promptly removed from my credit report. 
They address the implications of the data breaches on my credit profile and take steps to ensure accuracy and security moving forward. 

Thank you for your assistance in addressing this serious issue. I look forward to a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation