Consumer complaint received 2024-02-22 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Solar Mosaic LLC
State: CA

Complaint narrative:
I applied for a {$90000.00} home improvement loan with Solar Mosaic Inc., a financing platform affiliated with XXXX, intended to fund the construction project for an XXXX. XXXX XXXX XXXX was hired to carry out a construction project in my house in the city of XXXX XXXX, CA, starting on XX/XX/XXXX. Solar Mosaic disbursed a total of {$90000.00} to XXXX XXXX XXXX. In two payments one on XX/XX/XXXX for {$45000.00} and another on XX/XX/XXXX for {$45000.00} However, Solar Mosaic Inc. allegedly failed to comply with regulations and guidelines set by government agencies before disbursing money to their installer/merchant, which would confirm the expenses and details of the allocation of the money. 
Solar Mosaic LLC permitted and relied on home-improvement contractors, such as XXXX XXXX XXXX XXXX to explain and sign consumers up for its novel and complex financing process, but they failed to implement adequate fraud or theft prevention measures as required by state and federal regulations. Due to this negligence, I have been a victim of unfair and misrepresented business practices, as well as alleged fraudulent business practices by XXXX and potentially by Solar Mosaic LLC. 
On XX/XX/XXXX I contacted XXXX XXXX XXXX XXXX XXXX to make a report for Theft by False Pretense case # XXXX for the linked to the disbursement of the {$90000.00} home improvement loans to XXXX XXXX XXXX by Solar Mosaic LLC XXXX The report was taken by XXXX XXXX XXXX # XXXX. I discovered that federal regulations stipulate that no loan may be insured if the lender knows that any participant in the transaction, such as a dealer, home manufacturer, contractor, supplier, or broker, has been suspended or debarred or is ineligible to participate in the XXXX XXXX program home improvement loan. XXXX XXXX XXXX 's contractors license was revoked on XX/XX/XXXX by the XXXX XXXX XXXX XXXX ( XXXX ), but Solar Mosaic allegedly continued to do business with them despite their license being revoked and receiving multiple complaints about them. 
Additionally, Solar Mosaic failed to check this contractors criminal history. Currently, there are over 10 police reports in XXXX California, especially in XXXX and XXXX XXXX, filed against XXXX XXXX XXXX and associates. These reports are under investigation for Grand Theft, Identity Theft, and Theft by false pretenses ( this information can be provided to you as requested ). Solar Mosaic also neglected to verify if XXXX licensing was in compliance with state or federal regulations. This oversight could have protected me and others from allegedly fraudulent and predatory financial activities conducted by XXXX XXXX and its associates, including the CEO and salespersons. For additional information on this investigation, contact XXXX XXXX, Peace Office Badge # XXXX, XXXX XXXX XXXX, Enforcement Division from the CSLB ( XXXX ) XXXX or Detective XXXX from the XXXX XXXX XXXX XXXX at ( XXXX ) XXXX who are investigating these allegedly fraudulent activities. 
Unfortunately, no construction plans and permits were ever Approved by the County of XXXX XXXX, and the XXXX construction project never commenced, yet XXXX received the advance home improvement loan money. I have contacted Solar Mosaic several times to request the cancellation of my loan, suspecting unfair and fraudulent business practices by XXXX XXXX XXXX. However, Solar Mosaic Inc. has ignored this request and overlooked XXXX XXXX XXXX 's fraudulent activities, putting me at risk of theft and fraudulent practices. 
I do not hold myself accountable for the debt that is a consequence of Solar Mosaic LLC not conducting their due diligence according to Federal Codes, State laws, and regulations. I am reaching out to you in good faith to resolve this claim individually, without the necessity of legal proceedings, and kindly request that you cancel my loan as soon as possible. 
Additionally, I must highlight that I am a member of XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX  ), and it has come to my attention that Solar Mosaic has already canceled several loans for victims of XXXX XXXX. I request that my loan be treated similarly, in line with the actions taken for other affected individuals. 

If you have any questions, please dont hesitate to contact me at the email on file. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation