Consumer complaint received 2025-02-04 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: MN

Complaint narrative:
From XX/XX/year> starting at XXXX to XXXX XX/XX/year> there was XXXX unauthorized transactions attempted on my cash app account prior to my knowing this after checking my account to transfer money from my cash app account to my personal bank account. Cash app did not contact me in any form about any of these unauthorized transactions but instead approved random unauthorized transactions equaling {$220.00} taken from my cash balance.I reported this to Cash app well within their Service and Policy Guidelines. They would decline some amounts that were the same amounts to the XXXX from the same merchant, within the same time or within 1 minute apart from each other, But would approve some within those same group of transactions. And they did that continuously allowing {$220.00} to be stolen from my account. Over 2 1/2 months later to present date I have only been refunded {$37.00}. Cash app refunded random amounts in the SAME EXACT way as they randomly approved the unauthorized transactions. I have dealt with so many emails from cash app that they do not give me detailed reasons but instead they have suspended my use of having and using a Cash app debit card after they send me the physical card in the mail, along with after opening up one of the disputes they denied under them labeling it as " Completed '', it was worded " Your dispute claim has been denied. We closed your account because you didn't verify your identity after your dispute was flagged as potentially fraudulent or false ''. I had to verify my identity from the very beginning otherwise I would not been allowed to report all the unauthorized transactions to cash app. Here is one of several examples of the unauthorized transactions that were done, and that they declined and approved. And also then what they refunded me from those same unauthorized transactions : XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( Refund ) XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX XXXX No Refund ) XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( XXXX Refund ) XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( No XXXX ) XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( No Refund XXXX XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( No Refund ) XX/XX/year> XXXX Cash Card {$10.00} Complete ( Paid out ) XXXX XXXX ( Refund ) XX/XX/year> XXXX XXXX Card {$10.00} Complete ( Paid out ) XXXX XXXX ( No Refund ) Can anybody tell me how this makes sense???? Cash app has done nothing to take responsibility! They are just as guilty as the fraud merchant. They don't follow their own policy or guidelines and are stealing from me which is a criminal act and others based on the {$150.00} XXXX dollar lawsuit and {$50.00} XXXX dollars in government fines they are facing current now.Maybe that's why they are not taking responsibility in my case. I have tried every way possible for over 2 months with cash app just to simply give me the {$220.00} of my hard earned money that Cash app clearly allowed to be stolen from my cash app account. I will continue to fight for justice in this matter and now to take additional actions against cash app for their BEYOND POOR business practices.

Company response to consumer: Closed with explanation