Consumer complaint received 2025-12-03 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: WHEELS FINANCIAL GROUP, LLC.
State: TX

Complaint narrative:
XX/XX/XXXX. My Laptop was stolen at XXXX XXXX. I reported it immediately to the XXXX police because access to all my personal information, Email, Pictures & Icloud was on there. Due to delay of the XXXX XXXX police no footage was recovered and I did not obtain my police report until XX/XX/XXXX sometime. Months go by until I check my credit reports where I discovered my Identity & multiple accounts have been compromised. I then took necessary precautions. XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, Texas XXXX XXXX Date : XX/XX/XXXX Respondents : XXXX  ; Wheels Financial Group dba LoanMart ; XXXX XXXX XXXX XXXX Bank ) ; XXXX  ; XXXX XXXX Re : Fraudulent LoanMart/XXXX Account ; Identity Theft ; Illegal Repossession ; Extortion Attempt ; Failure to Block Under FCRA SUMMARY OF ISSUE This complaint concerns a fraudulent LoanMart/XXXX Title loan ( Account/Lien/Case No. XXXX ) that resulted in an unlawful lien and illegal repossession of my vehicle. Despite submitting all required identity-theft documents, XXXX  has reinserted and verified the fraudulent account in violation of federal law. Wheels Financial Group dba LoanMart, XXXX XXXX, and XXXX XXXX also engaged in extortion, demanding money to return my vehicle based on a loan I never applied for, approved, or signed. IDENTITY-THEFT DOCUMENTS PROVIDED I submitted to XXXX  and the furnishers : Two police identity-theft reports ( XXXX XXXX Police & XXXX Police ) A notarized FTC Identity Theft Affidavit Proof of identity A detailed written dispute identifying the account Under 15 U.S.C. 1681c-2 ( FCRA 605B ), XXXX  was required to block the fraudulent information within 4 business days. They refused, relying on an unlawful excuse ( similar phone number ), and later reinserted the account without proper reinvestigation. XXXX  and the furnisher refused to block the account using an irrelevant and non-legal justification ( similar phone number ), which is not an allowed statutory exception. No signature verification, no IP logs, and no lien authorization were reviewed or provided UNLAWFUL EXTORTION DEMAND LoanMart and XXXX attempted to extort payment from me for the fraudulent account. 1. Reinstatement Payment Demand Email ( Extortion ) On XX/XX/XXXX, I received a letter demanding : {$1100.00} to reinstate the agreement Payment by XXXX or XXXX Requirement to give payment confirmation before release of my own vehicle This was demanded after they illegally repossessed my vehicle based on a fraudulent lien. 2. Payoff Notice in Uploaded Records ( Further Extortion ) I also received a formal payoff notice ( uploaded ), which states : 118.99 % APR {$4200.00} payoff Fees including repossession charges These demands constitute extortion, unfair practices, and collection activity on a fraudulent debt. FEDERAL VIOLATIONS FCRA Violations ( XXXX  + Furnishers ) 1681c-2 Failure to block identity-theft information 1681s-2 ( a ) Reporting/maintaining fraudulent info 1681s-2 ( b ) Failure to conduct a reasonable investigation 1681i Improper reinsertion & failure to reinvestigate FDCPA Violations ( XXXX, XXXX XXXX LoanMart  ) 1692f ( 6 ) Taking property without a valid present right to possession Attempting to collect/extort payments for a debt created through identity theft TILA Violations ( LoanMart/XXXX  ) XXXX  No required disclosures were ever provided because I never signed or authorized a loan FTC Act Violations ( All Furnishers ) 45 Unfair, deceptive, and abusive practices Extortion demands based on a fraudulent account Use of a fraudulent lien and misleading communications HARM CAUSED Illegal repossession of my vehicle Extortion attempts demanding money for a fraudulent loan Damage to creditworthiness Stress, financial harm, and ongoing consumer injury Continued reporting of known fraudulent data NOTICE If this matter is not resolved, I will pursue : FTC complaint Texas XXXX Enforcement complaint Federal FCRA/FDCPA civil action for statutory, actual , and punitive damages All rights reserved. Sincerely, XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation