Consumer complaint received 2025-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CREDIT ACCEPTANCE CORPORATION
State: TX

Complaint narrative:
To Whom It May Concern : I am writing to dispute inaccurate information on my credit report under the Fair Credit Reporting Act ( FCRA ). 

Summary of Issue : Credit Acceptance has failed to accurately report my auto loan payments and balance since XX/XX/2025, despite my continued payments and bringing the account current. This error caused a XXXX drop in my XXXX XXXX, resulting in financial harm. 

The account in question is : Creditor : Credit Acceptance Loan Amount : {$12000.00} Reported Balance ( per XXXX  ) : {$10000.00} ( last updated XXXX  days ago ) Current Balance ( per lender portal ) : {$10000.00} Reported Status : Missed payment and XXXX  days late since XX/XX/2025 Payments Made : Multiple payments since XX/XX/2025 ( proof attached ). 
Credit Bureau Status : Missed payment reported ; payment history shows XXXX  days late despite account being current. 

This information is inaccurate and incomplete because : I have made multiple payments since XX/XX/2025 and brought the account current. 
The lenders own portal shows a lower balance and confirms payments. 
The credit report incorrectly reflects missed payments and outdated balance. 

Legal Basis : Under the Fair Credit Reporting Act ( FCRA ) : 15 U.S.C. 1681e ( b ) Consumer reporting agencies must follow reasonable procedures to assure maximum possible accuracy of information.

15 U.S.C. 1681s-2 ( a ) Furnishers ( like Credit Acceptance ) must provide accurate information and correct errors promptly.

15 U.S.C. 1681i ( a ) When a consumer disputes accuracy, the credit bureau must reinvestigate within XXXX  days and delete unverifiable or inaccurate items.

12 CFR 1022.43 Furnishers must conduct a reasonable investigation of disputes regarding payment status, balance, and account terms.

15 U.S.C. 1681e ( b ) Consumer reporting agencies must ensure maximum possible accuracy.

15 U.S.C. 1681s-2 ( a ) Furnishers must provide accurate information and correct errors promptly. 
15 U.S.C. 1681i ( a ) Upon dispute, the bureau must reinvestigate within XXXX  days and delete unverifiable or inaccurate items.

Requested Action : Correct the payment history and balance to reflect accurate, up-to-date information.

Remove any late payment notations since XX/XX/2025. 
If the furnisher can not verify accuracy within the required timeframe, delete this tradeline entirely under FCRA 1681i ( a ) ( 5 ).

Evidence Attached : Screenshot showing outdated balance and missed payment alert ( XXXX  ). 
Screenshot of payment history showing incorrect late status. 
Screenshot from Credit Acceptance portal showing correct current balance. 
Bank statements confirming payments since XX/XX/2025. 

Please provide written confirmation of the results of your reinvestigation. 
Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation