Consumer complaint received 2025-01-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX : ** Dispute of Inaccurate Account Information on Credit Report Accounts XXXX and XXXX Dear Consumer Financial Protection Bureau ( CFPB ), I am submitting this complaint regarding XXXX XXXX Paid in settlement. {$260.00} written off. 
and XXXX charged off. {$1.00}, XXXX written off. {$1.00}, XXXX past due as of XXXX XXXX my credit report, which are inaccurately reported, despite efforts to correct the information. In addition to the inaccuracies in the dates opened and the charge-off status in 2024, I believe that these accounts should no longer be reporting on my credit report as they have surpassed the XXXX period for negative reporting under the XXXX*Fair Credit Reporting Act ( FCRA ) **. These accounts have been closed, and the debts were settled for less than the full balance. 

# # # **Background and Issue : ** 1. **Inaccurate Reporting of Dates Opened : ** I previously disputed the **dates opened** for accounts XXXX and XXXX with **Experian**, as these dates were inaccurate. Upon reviewing my credit report, I noticed discrepancies in the dates listed for these accounts, which led me to file a dispute. 

XXXX. XXXX 's XXXX : ** After filing my dispute, XXXX XXXX ( the creditor ) responded to XXXX and updated the dates opened for these accounts. While the dates were updated, I am still concerned about the accuracy of the new information, as I believe the accounts XXXX have exceeded the reporting period or continued to show incorrect status. 

XXXX. **Acknowledgement of Inaccuracy : ** The creditor, XXXX XXXX, has acknowledged the original inaccuracies, and the updates to the accounts suggest the initial reporting was incorrect. According to the **FCRA**, when information is found to be inaccurate, it must be corrected or removed from the credit report. 

XXXX. **Charge-Off in XXXX XXXX ** XXXX additional concern is that the account was reported as a **charge-off in XXXX. Under **FCRA Section 605**, a charge-off should only be reported for a maximum of 7 years from the date of the first delinquency. Since the account was closed and settled for less than the full balance, it should no longer be reported on my credit report at all. The continued reporting of a charge-off in 2024 is incorrect, as the account has been closed and paid for less than the full balance, and the account no longer fits the reporting criteria under the **FCRA**.

5. **Violation of FCRA Section 611 ( a ) ( 5 ) and Section 605 : ** According to **Section 611 ( a ) ( 5 ) ** of the **FCRA**, inaccurate, incomplete, or unverifiable information must be deleted from a consumers credit report. Additionally, **Section 605** states that negative information, including charge-offs, should only remain on a credit report for 7 years from the date of the first delinquency. Since these accounts have surpassed the 7-year period and have been reported inaccurately, they should have already been removed from my credit report entirely.

6. **Harmful Presence on Credit Report : ** Despite the updates made to the accounts, their continued presence on my credit report is unjust and harmful. The creditor acknowledged the inaccuracies, and the continued reporting of the charge-off and other incorrect information is damaging my credit score and financial standing.

# # # **Requested Resolution : ** A fair and just resolution to this matter would be the **immediate removal** of the accounts XXXX and XXXX from my credit report. These accounts have exceeded the XXXX reporting period for negative information, and they have been reported inaccurately, including the charge-off in 2024. According to the **FCRA**, these accounts should no longer be on my credit report. 

I also request that I be provided with a written letter confirming the removal of these accounts from my credit report. 

Thank you for your prompt attention to this matter. I trust the **CFPB** will ensure that these accounts are removed in accordance with the **FCRA**, and I look forward to receiving confirmation of their removal. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation