Consumer complaint received 2026-02-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Block, Inc.
State: VA

Complaint narrative:
I have file several complaints with the cfpb on cash app who took over a year to pay my XXXX dispute causing ne severe financial damages as the lost of my home job truck and almost mt child. I waa threaten by cash app in XXXX or XXXX if I was to file anymore complaints with the cfpb I would be sued and I file a complaint with the cfpb and attached the letter cash app responded back with you signed a settlement agreement and you cant file anymore complaints on my behalf with the cfpb now mind you the settlemet agreement I signed was on a differnet dispute and I had no choice to signed it cash app depsoit money in my account in XXXX for the dispute and someone added their debit card to my account withdrew XXXX and cash app kept denying the dispute even though cash app was ordered last XXXX by the cfpb to have secruity measures in place not to allow debit cards on accounts that was not in the account holders name but looks like cash app ignore that I even reached out to cash app when I notice the card in my account and I was told by 2 of their reps to leave the debit card on my account the account had been closed and there was nothing no one could do in the account well XXXX minutes later the withdrew XXXX and reported it and cash app deny even after showing them the screenshots showing what the 2 reps told me and they still kept denying it they would only pay XXXX if I signed a settlement agreement and not file anymore complaints to the cfpb which I file anyway. Cash app denied it several times I told the rep I want abritration he said I didnt have an abritration agreement on my account of course that was a lie trying to intimidate me from filing abritration then when I asked for the address to send the abritration request was told by another rep that cash app didnt have a physical address to send abritration request. These things happen after the order was given to cash app by the cfpb and cash app still is violating the consumer protection laws while I sit here and suffer for what they did to me and refusing to pay for damages they cause me. While the cfpb receive XXXX XXXX in penalties at my expense because what cash app did affected me personally and breaking the consumer protection laws didbt affected the cfpb it afftected the consumers but the government got the money yes I finally got paid for my dispute after a year of fighting cash app everyday begging them to pay my dispute so I dont lose my child house truck and job and they wouldn't budge I lost everything XXXX weeks after they paid me I took that money live in a XXXX  paid some people back had to rent a place to live and my credit is shot so i had to pay a bigger depsoit and 3 months rent up from that money is about gone. I have asked cash apo for damages several times and they said it wasnt ordered for them to pay damages. I contact the white house who sent the letter to the cfpb and i contacrthe XXXX  of the cfpb told me to call the cfpb about the letter that they had been trying to contact me and when I did the cfpb told they didnt know what I was talking about emailed the XXXX back to get a case number I have been ignored and they will not contact me back which I think is absurd I have been through XXXX and cant get help if it wasnt for my child I would have XXXX XXXX XXXX by now but that child has been through enough and I cant do that to them it isn't their fault. I have attached the threatening letter from cash app. If you need the screenshots from the cash app reps let me know i can send that as well. Im looking for someone to help me not ignore me I know it is a serious issue/matter for a company to threaten a consumer on filing complaints with a governemnt agency so I have emailed you for help everything i try and do to get help hasnt help at all

Company response to consumer: Closed with explanation