Consumer complaint received 2025-05-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unexpected or other fees — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
Subject : Complaint Regarding Additional Restoration Fe Reference PayPal Account XXXX XXXX XXXX : XXXX Dear PayPal Customer Support Team, Attn : Complaint Department I am writing this official complaint to formally resolve issues with XXXX XXXX PayPal account. 
Not releasing funds of {$15000.00} into his PayPal Account. 
Placing Restriction Hold on the account. 
Fail to remove restriction hold on the account after paying additional fee of {$350.00}. 
These problems with PayPal began on XX/XX/year> regarding an incoming payment of {$15000.00}. It was placed on hold for a required payment of 4 % ( {$620.00} ) of the incoming amount to the receivers account and the receivers account was restricted without clear justification from PayPal Customer Support. 
On XX/XX/year>, the following restriction was placed on XXXX XXXX PayPal account. XXXX XXXX was instructed to pay an additional 2 % fee ( {$310.00} ) to resolve the current restriction issue. XXXX XXXX complied with and submitted the {$310.00} payment in full as instructed by the PayPal Customer Service Support Team. However, the payment {$110.00} payment was flagged 2-times on XX/XX/year> and Monday, XX/XX/year> for an invalid card do to the fact that PayPal progressing system been experiencing issues processing the XXXXXXXX XXXX XXXX XXXX XXXX which PayPal recommended for XXXX XXXX to use as the PayPal Account Holder which has cause serious delays in the releasing and the removal of the funds into XXXX XXXX PayPal account. 
As of XX/XX/year> PayPal has caused serious inconvenience by having XXXX XXXX submit payments totaling {$930.00} to cover additional fees for the release of the {$15000.00} to XXXX XXXX PayPal account and the removal of the account restrictions. 
As per the instructions given by PayPal Customer Service Support Team via email message dated XX/XX/year> that PayPal Customer Service Support Team has received the replacement card submitted by XXXX XXXX. However, PayPal progressing system has again marked the {$110.00} replacement card as invalid for the third time. 

PayPal informed XXXX XXXX via email message dated XX/XX/year> that a complimentary credit of {$220.00} to cover the inconvenience and the value of the previously rejected cards. The amount, along with your submitted funds, will be added to your PayPal balance once a valid replacement card is received and verified. 
On XX/XX/year> XXXX XXXX submitted the XXXX Replacement card. As per PayPal email message dated XX/XX/year>. PayPal Customer Service Support Team recommend using an XXXX gift card, since PayPal processing system has been experiencing issues processing XXXX XXXX cards. 

On XX/XX/year> XXXX XXXX submitted the {$110.00} XXXX XXXX  for the third time to pay for the remaining balance of {$110.00} as the recommendation by PayPal Customer Service Support. 
On XX/XX/year>, PayPal reply to XXXX XXXX in reference to his submission of the XXXX Replacement {$110.00} XXXXXXXX XXXX XXXX  as per PayPal recommendation. PayPal informed XXXX XXXX that his account has been successfully unrestricted and the {$15000.00} has been released to XXXX XXXX account balance, including {$1100.00} in previously held fees. 
Now, PayPal is charging XXXX XXXX another additional {$350.00} restoration process and upgrade fee before any of the funds pertaining to this matter are deposited into XXXX XXXX PayPal account. 

This situation is unacceptable and falls short of the reliability that XXXX XXXX expected from PayPal as a financial services provider. 

It is highly recommended for PayPal respectfully honor XXXX XXXX request for PayPal to immediately release the {$15000.00} and including the {$1100.00} to XXXX XXXX PayPal account and also wave the additional {$350.00} restoration process fee, because XXXX XXXX did not create this problem, which PayPal was paid for the additional fees by XXXX XXXX do to PayPals inter effective processing system and failure to care for their account holder.

Company response to consumer: Closed with explanation