Consumer complaint received 2025-08-13 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Property Receivables, Corp
State: CA

Complaint narrative:
I am writing to formally dispute an inaccurate rental debt currently listed on my rental credit file. The item in question was submitted by XXXX XXXX  in relation to a former lease at XXXX XXXX XXXX XXXX 

According to the records from XXXX XXXX, I allegedly owe a balance for carpet replacement. However, I have repeatedly requested clarification and documentation from both XXXX XXXX and the original apartment complex, and have received no response. 

Enclosed with this letter is a PDF copy of the cost estimate from the carpet company provided to me directly. The estimate clearly shows a {$0.00} cost, confirming that no charges for carpet replacement were assessed to us. This document disproves the validity of the debt being reported. 

Additionally, I have previously submitted disputes to the credit bureaus and made multiple attempts to contact XXXX XXXX  via email. Communication on our end started XX/XX/XXXX, and we are still trying to get in contact. These efforts have gone unanswered. 

Below are XXXX of the emails ( out of a few more ) my husband and I have sent to property receivables, the PDF document I attached is what they emailed : To whom it XXXX concern, I am writing to formally dispute the debt referenced in your correspondence dated XX/XX/XXXX, Reference : XXXX. According to your records, I am being held responsible for an outstanding balance of {$1000.00}. However, I believe this debt is not valid due to multiple unresolved issues during my tenancy at XXXX XXXX XXXX and discrepancies regarding charges at the time of my move-out. 

My partner and I resided at The XXXX for XXXX  months. Upon our decision to not renew our lease, we encountered several significant issues. XXXX such issue involved a neighboring tenant who consistently failed to clean up after their dogs XXXX on the balcony and inside the unit, resulting in foul odors entering our apartment and becoming a major health concern. Despite our complaints to both the leasing office and the tenant involved, no resolution was provided. 

Another ongoing issue was parking. Given the high rent, we expected parking regulations to be strictly enforced. However, we often found ourselves unable to find parking after searching for extended periods, as unauthorized vehicles were taking spots. Despite our request to rent additional carports, which had been promised to us upon signing the lease in XXXX of XXXX, our request was denied after our move in date. This lack of consistency in enforcement and communication was extremely frustrating. 

Additionally, the condition of the apartment itself was subpar, with ongoing maintenance issues such as the wood floors lifting, which were never fully addressed during our stay. The communication between the leasing office and maintenance staff was disorganized, and follow-up on reported issues was highly inconsistent. 

Upon move-out, we were charged for a full carpet replacement in the primary bedroom. However, I have seen a quote from the carpet company indicating that cleaning services were recommended, replacement wasnt fully necessary. Furthermore, neighbors in our building have informed us that only a small portion of the carpet was actually replaced in the unit, rather than the entire carpet, as we were charged for. This discrepancy in charges raises serious concerns about the accuracy and fairness of the move-out fees being applied. 

Having friends who also resided in the same complex, we recently learned that management at XXXX  XXXX is attempting to impose similar actions on them, which we believe is completely unjust. We are extremely disappointed with the overall situation, including the high rent, unfulfilled promises, ongoing health concerns related to dog waste and the persistent smell of XXXX within our building, among other issues. 

Given these multiple unresolved issues, I do not believe that I should be held responsible for the debt outlined in your notice. Under the Fair Debt Collection Practices Act ( FDCPA ), I am requesting that all collection efforts be suspended until this matter is resolved and the validity of the debt has been verified. 

If you are unable to provide the requested documentation within XXXX  days, I expect the debt to be marked as disputed on my credit report and for all collection activities to cease. 

Thank you for your prompt attention to this matter. I look forward to your response. 

Sincerely, XXXX XXXX I hope this message finds you well. 

I am writing to follow up on the documentation recently provided regarding the carpet replacement. The attachment included in your response shows an estimate with a total amount of XXXX dollars, which does not appear to confirm any actual charges or payments related to the service. 

To ensure accurate records and transparency, could you please provide a verified receipt or invoice from the carpet company that clearly reflects the total cost incurred or billed? This will help clarify the matter and confirm whether any expenses were actually charged. If such document can not be provided, we believe this further supports the validity of our dispute that no amount is owed on our part : and expect all charges to be dropped accordingly. 

Attached is the pdf that was sent to us in this email thread. Thank you for your attention to this request. I appreciate your assistance and look forward to your prompt response. 

Sincerely, XXXX and XXXX XXXX

Company response to consumer: Closed with explanation