Consumer complaint received 2026-01-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: Paypal Holdings, Inc
State: GA

Complaint narrative:
My business debit card that is attached to my PayPal account was charged {$320.00} on today without my authorization. The PayPal charge was initiated by a company that the bank, XXXX XXXX XXXX XXXX, describes as " XXXX XXXX '' out of XXXX XXXX and they are, as described by XXXX XXXX XXXX XXXX, an " electronic parts '' company. I have never heard of this company, I have not need for any electronic " parts '' from XXXX XXXX, furthermore, neither one of my PayPal accounts reflect this particular transaction-it is only reflected as a pending charge in my business checking account at the bank. 

I have filed a fraudulent complaint with the bank, and they advised me that they will cancel my debit card, they also explained that this transaction will remain pending for five days until it either falls off or it processes through. As a " courtesy, '' The bank gave me a temporary credit of the amount and advised that if they find the charge is accurate, I will owe that money back to the account so that the charges go through. 

My ultimate complaint in the matter is against PayPal. As I stated, there are no transaction in either of my Pay Pal accounts that would suggest that I made or authorized this transaction at any time. Also, this is not the first time I have had an issue with PayPal authorizing charges to my debit card on file without verifying the transaction first. Also, when I've disputed this issue in the past with PayPal they did nothing. I am also disappointed in my banks process of this complaint because after explaining and offering to show that there is no transaction on my PayPal account in this amount or to this merchant, it was explained they don't need it and only after the charge falls off they MIGHT ask for additional information from me. 

I want PayPal held accountable for their lack of protection of their customers as it is widely known that these types of accounts are vulnerable to third party unauthorized transactions as it pertains to internet activity. I'm not alluding to that was the case in this scenario, however, it should be common practice to notify and vet suspected transactions when there is no evidence of PayPal transaction activities for this amount in either of my accounts. I also want a full refund of the {$320.00} as offered by my bank if this transaction is processed through within the 5 days that the banks has explained. 

Unlike most banking institutions such as XXXX XXXX, PayPal has not offered any fraudulent alerts before processing transactions and leaves the customer to feel unprotected. They have settings that are hidden in their system that will allow the customer to turn off auto withdraws, however, the so called " fine print '' method is unacceptable and needs to be challenged. If the company isn't ' vetted prior to for legitimacy, then that means their customers/clients are not priority. I've had a PayPal account for years now and I've conducted plenty of business transactions as a business owner using PayPal along with using their shipping services and the constant unwillingness to prioritize a loyal client 's account shows a lack of integrity on their part.

Company response to consumer: Closed with explanation