Consumer complaint received 2025-01-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
I am filing a complaint against XXXX XXXX XXXX  for multiple violations of the Fair Credit Reporting Act ( FCRA ), the Truth in Lending Act ( TILA ), and other federal credit laws. The following issues require immediate correction : 1. Re-aging of Charged-Off Debt ( FCRA Violation 15 U.S.C. 1681s-2 ( a ) ) XXXX XXXX XXXX  continues to report the charge-off every single month for years, making it appear as a new late payment rather than a past delinquency. This is illegal re-aging, as charge-offs should only be reported once at the date of charge-off. Monthly charge-off reporting extends the statute of limitations unfairly and damages my credit inaccurately. 

XXXX. Reporting an Inaccurate Balance After Charge-Off ( FCRA Violation 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ) Under the FCRA, once an account is charged off, the balance should reflect the final amount at the time of charge-off. However, XXXX XXXX XXXX  has continued to adjust the balance after the charge-off date and has reported inconsistent balances across different credit bureaus. This indicates improper reporting, failing to ensure accuracy as required under federal law. 

XXXX. Unfair & Excessive Fees Beyond Credit Limit ( TILA Violation 15 U.S.C. 1601 et seq. ) The balance reported far exceeds the credit limit at the time the account was active, indicating excessive and possibly unlawful fees added after charge-off. The Truth in Lending Act ( TILA ) restricts unfair finance charges and misleading credit practices, which XXXX XXXX XXXX  appears to have violated. If the fees exceed what was contractually agreed upon, they must be removed. 

XXXX. Failure to Properly Investigate Past Disputes ( FCRA Violation 15 U.S.C. 1681i ) I have disputed this account multiple times over the years, yet XXXX XXXX XXXX  has failed to conduct a reasonable investigation and has not provided verification of the reported information. Each time, they simply verified the data without producing documentation to substantiate their claims. This is a clear violation of the requirement to conduct a proper investigation under the FCRA. 

XXXX. Reporting a Charge-Off While Still Attempting Collection ( Deceptive Collection Practice 15 U.S.C. 1692e ) Despite reporting the account as a charge-off, XXXX XXXX XXXX  has continued collection efforts, which can be misleading and deceptive. If an account is fully charged off and closed, it should not be simultaneously treated as an open collectible balance. This raises concerns of deceptive and unfair debt collection tactics. 

See attached credit reports from Experian and XXXX, which clearly demonstrate continued charge-off reporting with an outstanding balance. Additionally, the repeated monthly charge-off updates constitute unlawful re-aging of debt under FCRA 15 U.S.C. 1681c. These violations misrepresent the accounts status and artificially extend derogatory reporting beyond the legally permissible timeframe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation