Consumer complaint received 2024-04-26 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: PNC Bank N.A.
State: FL

Complaint narrative:
SUMMARY FILE CPFB COMPLAINT Negative Impact Consequence of PNC Banks and XXXX XXXX XXXX ( PNC Mortgage Bank attorneys ) FALSE STATEMENTS about Bankruptcy Message on the Mortgage Statements and INACCURATE list of Defendants or other parties to serve regarding foreclosure. 
Negative Impact/ Consequence of PNC Bank 's and XXXX XXXXXXXX False Statements `` yourmortgage loan in bankruptcy : I qualified, andam eligible for the Florida Department of Economic Opportunitys ( FL DEO ) Homeowner Assistance Fund ( HAF ) Program. Because PNC Bank and XXXX XXXX despite having copies of the XXXX XXXX XXXX filed on XX/XX/XXXX, have false Bankruptcy Messages on all PNC Bank Mortgage Statements from XX/XX/XXXX to today, theFlorida Department of Economic Opportunity ( FL DEO ) Homeowner Assistance Fund ( HAF ) Program Case Managers continue having to halt my HAF application process. 
I filed a complaint with the Office of Civil RightsFlorida Department of Economic Opportunity ( FL DEO ) and Florida Commerce ( rebranded FL DEO HAF ) on XX/XX/XXXX. Until PNC Bank and XXXX XXXX PNC 's legal counsel correct the FALSE STATEMENTS, I am denied scheduling the Alternative Mediation Resolutionwith FL DEO Civil Rights Office and the FL DEO HAF Commerce Counseling. 
Another example of detrimental impact is that my LAST KNOWN ADDRESS and electronic email address were deleted/removed, as such, I am not being Physically or Electronically Served any of the Public legal updates, hearings, mediation dates, etc. related to XXXX XXXX. 
I applied the Florida Department of Economic Opportunitys ( FL DEO ) Homeowner Assistance Fund ( HAF ) Program. Although, I am eligible for the Florida Department of Economic Opportunitys ( FL DEO ) Homeowner Assistance Fund ( HAF ) program, PNC Bank and XXXX XXXX PNC 's Legal Counsel continue to have, a Negative Impact Consequence of PNC Bank 's FALSE STATEMENTS about Bankruptcy Message on the Mortgage Statements. 
Since XX/XX/XXXX, upon becoming aware of attorney representing me and the plaintiffs attorney collusion. I requested in writing I be added back to receive, be served, Physical and Electronic information about the foreclosure case. Somehow, since XXXX XXXX, I was removed. 
How was attorney, able to remove me from LAST KNOWN ADDRESS to SERVE Physically? 
XXXX, able toremove me from SERVE Electronically? 

Additionally, despite my written Sworn Statement Affidavit that I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX The attorneys continue to have INACCURATE LIST of Defendants and or other parties to served. I have requested to correct to PNC, PNCs Plaintiffs Attorneys XXXX XXXX and the corrupt attorney I had representing me who nob longer represents me, to add me and remove the nonsense ( see below ) and all requests are ignored since XX/XX/XXXX. 

I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX. 

Unknown Spouse of XXXX XXXX, LAST KNOWN ADDRESS XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( Statement : I dont have a spouse.? I am the only person on the FHA Mortgage Loan of XX/XX/XXXXXXXX I am the only occupant who lives and '' is in possession of '' the property address. 

Unknown Parties in Possession # 1, LAST KNOWN ADDRESS : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX ( Statement : I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX ). 
Unknown Parties in Possession # 2, LAST KNOWN ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ( Statement : I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX ). 
XXXX on the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, c/o XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, FL XXXX ( Question : why listed as DEFENDANT in ( OCS - online court system search? Statement : I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX ) XXXXXXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX, c/o XXXX XXXX XXXX XXXX XXXX, XXXX & XXXX ( Question : why listed as DEFENDANT in ( OCS - online court system search? Statement : I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX ) United States of America Acting through Secretary of Housing and Urban Development, U.S. Attorney Southern District, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX, FL XXXX ( Question : why listed as DEFENDANT in ( OCS - online court system search? Statement : I am the only person on the FHA Mortgage Loan of XX/XX/XXXX. I am the only occupant who lives and '' is in possession of '' the property address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, FL XXXX ) XXXX XXXX, c/o ( Question : why c/o? Attorney that was representing me never had a Power of Attorney, and I am not a probate case. I am in treatment for XXXX, the consequence of XXXX XXXX XXXX XXXX ) XXXX XXXX, XXXX ( XXXX : why c/o? Attorney that was representing me never had a Power of Attorney, and I am not a probate case. I am in treatment for XXXX, the consequence of being a FL Victim. )

Company response to consumer: Closed with explanation