Consumer complaint received 2025-10-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CarMax, Inc.
State: TN

Complaint narrative:
Dear Sir/Madam, Date : XXXX, XXXX, XXXX  Subject : Complaint Regarding Inaccurate Reporting, Unauthorized Sale of Information, and Failure to Provide Documentation Dear CFPB : I am submitting this complaint concerning inaccurate reporting by CarMax XXXX XXXX XXXX on my credit report under account number XXXX XXXX XXXX XXXX XXXXXXXX, and related violations of federal law.

1. Inaccurate Reporting and Lack of Documentation Despite repeated disputes, CarMax continues to report a charge-off and repossession on my credit report without providing any documentation proving the legitimacy of the debt.

This includes, but is not limited to : Original signed finance/loan agreement Full payment history Assignment or sale of the debt 1099-C form ( indicating debt cancellation ) Under the Fair Credit Reporting Act ( 15 U.S.C. 1681i and 1681s-2 ( b ) ), both the furnisher and credit reporting agencies are required to provide accurate and complete information. Simply stating the account is verified without producing documentation violates federal law.

Additionally, under the Uniform Commercial Code ( UCC 3-309, 3-308, and 3-104 ( a ) ), a creditor can not legally enforce, sell, or report a debt without producing the original signed instrument or equivalent proof of obligation. The absence of these documents constitutes a legal violation.

2. Unauthorized Sale of Personal Information I have discovered that my personal information was sold to a third-party collection agency, XXXXXXXX XXXX XXXXXXXX, XXXX, without my explicit consent. This unauthorized dissemination of personal financial information violates my privacy rights and potentially breaches the FCRA, which mandates accuracy, integrity, and authorized handling of consumer credit data.

3. Failure to Provide 1099-C Form The 1099-C form, which signifies cancellation of debt, has not been provided. Without this form, the debt can not legally exist for reporting purposes, and continuing to report it as a charge-off is both inaccurate and misleading.

Requested Actions : 1.Investigate CarMax XXXX XXXX XXXX for failing to provide proper documentation supporting the alleged debt.

2.Demand that CarMax provide the original signed agreement, payment history, assignment records, and 1099-C form.

3.If such documentation can not be produced, immediately remove the charge-off and repossession from all credit reports.

4.Investigate the unauthorized sale of my personal information to XXXXXXXX XXXX XXXXXXXX XXXX XXXX , and take corrective action.

Legally, if CarMax or the debt collector fails to provide documentation proving the debtsuch as the original signed contract, full payment history, assignment records, or 1099-C formyour rights under both the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) require that unverifiable, inaccurate, or incomplete information be removed from your credit report This complaint is submitted pursuant to my rights under the FCRA and relevant UCC statutes . I request that the CFPB take action to enforce these rights, including removal of unverifiable or unauthorized information from my credit reports. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation