Consumer complaint received 2025-04-11 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: Entrata Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX Subject : Complaint Regarding Inaccurate Consumer Report Information and Unauthorized Use of My Personal Data Dear CFPB Representative, I am writing to file a formal complaint concerning a consumer report issued by ResidentVerify that contains inaccurate and unauthorized information. I recently obtained a copy of my consumer report in which the section labeled Evictions, Filings & Public Records contains an eviction record that I have no knowledge of nor any connection with. Furthermore, I have never granted any permissible purpose for any agency or third party to access or use my personal information. I assert that my name and all associated intellectual property are held in an irrevocable trust, and I believe that this erroneous information may be a result of identity theft.

The specific issues I wish to bring to your attention include : Inaccurate Eviction Record : The report lists a case titled XXXX XXXX, XXXX XXXX XXXX, XXXX ( Case Number : XXXX ) with a judgment for the plaintiff related to an eviction proceeding filed on XX/XX/XXXX. I have no knowledge of such eviction proceedings, nor did I authorize any investigations or reports concerning any such action. This false record is significantly impacting my creditworthiness and personal reputation. 

Unauthorized Use and Permissible Purpose : I have never provided consent for my personal informationincluding my name, Social Security details, and other sensitive datato be used by any court or any third party. The inclusion of the aforementioned eviction record, obtained without a valid permissible purpose, constitutes an unauthorized use of my personal data. 

Identity Theft Concerns : I have reasons to believe that I am a victim of identity theft. The presence of this disputed eviction record on my consumer report is evidence that fraudulent activities may have led to the incorrect association of my personal information with data belonging to another party. I request that an investigation be initiated to verify the accuracy of all information included in my file. 

In light of the above, I respectfully request that the Consumer Financial Protection Bureau and or the reporting agency : Investigate the accuracy of the eviction record and the processes by which this information was obtained and reported. 

Ensure that the consumer reporting agency has a legitimate permissible purpose before accessing and disseminating my personal information. 

Require the agency to correct or remove any inaccurate or unverified information from my consumer file. 

Advise me on further steps to protect my intellectual property and personal data in the wake of this potential identity theft. 

I have enclosed a copy of the portion of the report in question for your review. Please inform me of any additional documentation or information you require to proceed with this investigation. 

Thank you for your prompt attention to this matter. I trust that the Bureau will address these issues in a timely and fair manner. I look forward to your response with a plan for the resolution of my complaint. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation