Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  TransUnion Legal Department [ TransUnion Consumer Solutions, XXXX XXXX XXXX XXXX XXXX XXXX ] Subject : Formal Complaint Regarding Unauthorized Opening of Disputes on My Credit File Dear TransUnion Legal Department , I am writing to formally address a serious concern regarding my credit file. I have observed that TransUnion has repeatedly opened disputes on my credit report without my authorization. This conduct not only violates my rights as a consumer but also breaches federal laws and regulations that govern credit reporting practices.

Specifically, I believe the following laws have been infringed : 1. **Fair Credit Reporting Act ( FCRA ) ** : The FCRA mandates that disputes concerning inaccuracies in my credit report be initiated solely by me, the consumer. The unauthorized initiation of disputes compromises the integrity of my credit file and is non-compliant with Section 611 of the FCRA.

2. **Consumer Financial Protection Act ( CFPA ) ** : This act ensures consumers are treated fairly in financial transactions. The unauthorized actions taken by TransUnion could be interpreted as deceptive practices that undermine consumer rights.

3. **Regulation V** : As an extension of the FCRA, Regulation V outlines the necessary procedures for handling disputes. By not obtaining my explicit consent before opening disputes, TransUnion is failing to adhere to these regulatory requirements.

Furthermore, I wish to highlight that these unauthorized breaches appear to stem from improper procedures in your investigations and responses to my numerous complaints. I have requested the method of verification for the tradeline XXXX XXXX several times in response to the certification and verification assertions that have been made to earlier disputes, not just recent ones.

In addition, in pursuit of placing an FTC fraud report in XXXX of last year, I asked multiple times for the method of verification or deletion of all inquiries on my credit file that are not linked to an account and/or lack a true written signature of consent. These requests have been denied, indicating a lack of compliance with the necessary standards for handling consumer inquiries.

Of particular concern is the ongoing matter related to XXXX XXXX , for which disputes have been opened without my authorization. Rather than applying due diligence to retrieve the necessary corresponding documents or deleting the tradeline as mandated by applicable agencies, these disputes have been initiated improperly. Such actions only prolong the investigation process and diminish the accuracy of my credit report.

In asking for a response or explanation, I am not seeking a generated or boilerplate response. Instead, I am requesting detailed and specific explanations that only a human representative, following proper procedures and due diligence, can provide.

Additionally, I demand compensation in the amount of XXXX XXXX XXXX in accordance with FCRA and FTC guidelines and statutes. This includes ** {$1000.00} for each of the five violations**, which is the minimum, as well as an additional ** {$5000.00} for willful noncompliance**, in addition to any pertinent and corresponding injuries that have resulted from these unauthorized actions.

I request that TransUnion immediately cease the unauthorized opening of disputes on my credit file and provide a comprehensive explanation of the investigation procedures utilized. Additionally, I demand that any disputes opened without my authorization be reviewed promptly, and appropriate corrections be made to prevent adverse effects on my credit score and history.

Failure to address this matter promptly will compel me to escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ) and seek legal counsel regarding potential further action.

Please respond to this letter within 30 days, addressing these concerns and providing documentation confirming the resolution of this issue. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief