Consumer complaint received 2025-11-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SANTANDER HOLDINGS USA, INC.
State: GA

Complaint narrative:
Table of Authorities Federal Statutes Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.

o 1681i ( a ) : Reasonable reinvestigation of disputed information o 1681s-2 ( a ) : Furnisher responsibility for accuracy o 1681no : Civil liability for negligent or willful violations Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq.

o 1692g : Debt validation requirements Consumer Financial Protection Act, 12 U.S.C. 5531 State Statutes ( XXXX  ) XXXX XXXXXXXX : Prohibition of deceptive credit reporting practices XXXX XXXXXXXX : Remedies for financial harm due to misrepresentation Local Ordinances Local consumer protection codes in XXXX, XXXX  XXXX consumer reporting regulations applicable to credit reporting XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I. Introduction Dear Sir or Madam, I submit this memorandum to formally request the immediate intervention of the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) regarding a disputed credit report entry reported by Santander Consumer USA, Account XXXX XXXXXXXX. Despite repeated efforts to dispute this account, it remains on my credit report as inaccurate, misleading, and materially harmful, impacting my financial health, creditworthiness, and access to essential financial products. 
This memorandum provides a detailed factual account, a legal framework of obligations, and a procedural roadmap for regulatory agencies to compel credit bureaus to delete the disputed account. 
XXXX. Background and Account Summary The disputed account details are as follows : Creditor : Santander Consumer USA Account Number XXXX XXXXXXXX Original Balance : {$24000.00} Reported Balance : {$17000.00} Status : Charged-Off / Profit & Loss Write-Off XXXX  months of reporting, 28 % payments applied Open/Closed : Closed Last Payment : XX/XX/XXXX Detailed month-by-month reporting discrepancies : Year Month Reported Status Actual Payment Record Discrepancy XXXX XXXX - Payment made Missing XXXX XXXX - Payment made Missing XXXX XXXX XXXX  Payment made Incorrect XXXX XXXX XXXX  Payment made Incorrect XXXX XXXX XXXX  Payment made XXXX XXXX XXXX XXXX  Payment made Incorrect XXXX XXXX XXXX  Payment made XXXX XXXX XXXX XXXX  Payment made XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX XXXX  Payment made XXXX XXXX XXXX XXXX  Payments partially applied XXXX XXXX XXXX XXXX  XXXX XXXX applied Incorrect The account fails verification under federal law. The balance, payment history, and charge-off status remain unsubstantiated by any statements, ledgers, or written communication from Santander Consumer USA XXXX 
XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX. Fair Credit Reporting Act ( FCRA ) The FCRA provides explicit obligations for both consumer reporting agencies ( CRAs ) and furnishers : XXXX ( a ) : Reinvestigation CRAs must conduct a reasonable investigation of disputed items within XXXX days. 
1681s-2 ( a ) : Duty of Furnishers Furnishers must provide complete and accurate information.

1681i ( a ) ( 5 ) ( A ) : Correction or Deletion Any information that can not be verified must be deleted. 
1681no : Civil Liability Failure to comply exposes CRAs and furnishers to liability for negligent or willful violations, including statutory and actual damages. 
XXXX. Fair Debt Collection Practices Act ( FDCPA ) 1692g : Debt Validation Upon dispute, furnishers must validate and provide documentation proving the debt. 
Misrepresentation Prohibition Reporting unverifiable debts as delinquent constitutes a violation.

Enforcement Authority The FTC and CFPB can compel correction or deletion of unverified accounts. 

XXXX XXXX  XXXX XXXX XXXX. XXXX : Prohibits deceptive or misleading credit reporting. 
XXXX XXXXXXXX : Provides remedies for financial harm caused by misrepresentation, including damages and court-ordered deletion. 

XXXX XXXX XXXX  XXXX and XXXX XXXX consumer protection laws reinforce federal obligations for truthful and verified credit reporting. 
IV. XXXX XXXX and XXXX XXXX XXXX XXXX Decisions XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXailure to verify balances is actionable under FCRA 1681i. 
XXXX. XXXXXXXX XXXX XXXX XXXX XXXX CRAs inadequate reinvestigation violates XXXX ( a ). 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Unverified reporting is actionable. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CRAs must remove unverifiable accounts. 
XXXX. XXXX XXXX XXXX, XXXX. XXXX, XXXX Confirms consumer rights to dispute unverified debts. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Statutory violations without third-party dissemination can still cause legal injury. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX ( XXXX ) XXXX unverifiable debts constitutes actionable harm. 
These precedents establish that failure to verify, misrepresentation, and inaccurate reporting create a statutory obligation for deletion and federal enforcement. 
XXXX XXXX XXXX and Deletion Protocol Credit bureaus must follow a precise, legally mandated process : XXXX. Receipt Acknowledgment : Confirm dispute receipt within XXXX business days. 
XXXX. XXXX to XXXX : All consumer-submitted documentation must be sent to Santander Consumer USA XXXX 
XXXX. XXXX XXXX : Provide complete documentation including : o Account opening agreement XXXX XXXXXXXX records and ledgers o Correspondence confirming legal responsibility XXXX. XXXX CRA XXXX : Verify documentation independently ; automated systems are insufficient. 
XXXX. Correction or Deletion : Unverified information must be deleted immediately. 
XXXX. XXXX XXXX : CRA must send consumer results within XXXX  days. 
XXXX. Record Maintenance : XXXX  must maintain investigation records for compliance. 
VI. Harm and Legal Justification The continued reporting of this inaccurate account has caused : Financial Harm : Denial of loans, higher interest rates, borrowing costs. 
Reputational Harm : Misrepresented as delinquent. 
Emotional Stress : Undue burden from repeated disputes and lost opportunities. 
Courts recognize these harms as actionable under FCRA and FDCPA, giving federal agencies authority to mandate deletion. 
XXXX. Requested XXXX XXXX XXXX. XXXX immediate investigation of Santander Consumer USA and associated XXXX. 
XXXX. Require full verification of the disputed account, including all supporting documents. 
XXXX. Enforce deletion if verification is inadequate. 
XXXX. Provide written confirmation of actions taken, including compliance measures. 
Santander Consumer USA Account XXXX XXXXXXXX is inaccurate, misleading, and materially harmful. Federal law, state law, and judicial precedent mandate immediate deletion if verification can not be provided. 
I request prompt federal intervention to : Verify account with complete documentation Delete unverifiable reporting Provide written confirmation of corrective actions

Company response to consumer: Closed with non-monetary relief