Consumer complaint received 2025-08-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: OK

Complaint narrative:
i sold a product which was decided to be paid using paypal invoices. the customer agreed in pre-purchase talks and even called his financial institution to confirm the release of the funds to avoid any errors that may happen trying to help make the transaction seem more seemless. the customer paid the invoice but paypal immediately put a hold on the funds stating they needed to verify the funds. and after 24 hours the hold would release. during which time the refused to inform the buyer about the hold being placed and informing me to not ship the product. so i waited shortly after purchase .. maybe 1 hour into it the buyer files a complaint on no tracking received.so i tried to contact the buyer about the error but was ignored and only accused of trying to " scam '' the buyer i pointed this out to paypal in hopes they would assist me in informing the buyer of the actions they was making but again paypal refused to inform buyer of the hold.after 24 hrs i receive a message saying the funds have cleared and have verified that i can continue to ship the product to the customer at which time the funds were still being held .. i expressed my concerns but at paypals directions was told to go ahead and provide shipping information and then the funds would be released. so i did providing proof and detailed descriptions of ever step i made. i used paypals shipping services to help insure they would be updated with tracking info.after completing the funds hold still didnt release as i was promised. i was then told the package would need to be " delivered '' and once this is updated my funds will automatically release ... a few days pass and shipping is updated to " picked up by agent, Delivered '' and yet again no release of funds in this time though my account is suspended stating i need to upload proof of my transactions and even spoke to my a supervisor who stated he flagged the claim for escalation and my account and funds would be sorted in 48hours time. after 48hrs hours of time my account did unfreeze but again they held held the funds telling me to continue waiting 9 more days at this point they have been holding the funds for over a month with no reasoning for it i have provide plenty of evidence and detailed my every move during this transaction. also providing proof that each statement the buyer has made has been proven as a inaccurate statement in attempts for refund fraud. and paypal in knowingly allowing this. also the buyer changed shipping address to a parcel fowarding service in which i expressed severe unease about due to a small search on google showing several complaints about buyers using this company for the refund fraudulent claims.but again was promised the funds to be released upon shipping uncomfortable with this i did so due to paypals promise to release funds. which did not happen again instead was informed the package must read delivered once that status is set the funds will automatically relase in my account.but yet again was a lie .. so now paypal has made me ship package to buyer without offering any protection of assets to me. after the package was updated to delivered i requested funds again and once again was pushed to a further date even allowing the buyer to change the dispute type and dragging the release date now to 9 days time after a supervisor has already guaranteed release by today after noting, escalation and apologizing that this issue should of never happened with the amount of documentation i have supplied .. these actions from paypal not releasing my funds have resulted in a direct cause for my family and i receiving eviction letters and now being 2 days away from being on the streets, both my fiance who is XXXX  bound and my health having XXXX to both decline very fast due to not being able to purchase the medications we need, our utility bills gaining late fees and extra costs, being on the streets is simply not a option. especially at no fault of my own as ive provided more than satisfactory information and documents and proof along this proces. i do not have the funds to store any personal belongings so what we cant carry will also be lost as well. i now have less than 48hrs to pay or surrender my home.

Company response to consumer: Closed with non-monetary relief