Consumer complaint received 2026-03-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
On XX/XX/year>, I received an email from Wells Fargo notifying me that my accounts were being closed. The notice stated : We recently reviewed your account relationship and, as a result of this review, we will be closing your above referenced accounts because of one or more money transfers to your account reported as unauthorized. This statement is concerning because no such unauthorized transfers exist. Approximately one hour after receiving the email, I received a phone call from a Wells Fargo Loss Prevention employee. During this call I attempted to clarify the specific transaction ( s ) that were allegedly reported as unauthorized. The employee repeatedly refused to identify any specific transaction and instead stated that the language in the email was verbatim. When I pressed the issue and asked directly whether any transactions had actually been reported as unauthorized, the employee eventually confirmed that no transactions had been disputed or reported as unauthorized. This directly contradicts the written explanation provided by Wells Fargo in the account closure notice. During the same call, the employee began making statements suggesting that the account review was triggered because my account had regular transactions for high amounts. The employee specifically referenced a {$25000.00} outgoing wire transfer and claimed that such activity must be fraud. This statement is confusing because : The wire transfer referenced was initiated by me. I never disputed or reported the wire as unauthorized. Wire transfers are generally irreversible and not subject to consumer dispute in the same manner as other payment methods. The employee would not allow me to ask clarifying questions and repeatedly interrupted when I attempted to speak. When I attempted to politely ask one final question, the employee abruptly hung up the phone. At this point I have been given conflicting explanations : The written notice claims that the account closure was due to unauthorized transfers reported to the bank. A Wells Fargo employee verbally acknowledged that no such unauthorized transfers were reported. This raises concerns that Wells Fargo may be providing inaccurate or misleading explanations regarding adverse actions taken against customers accounts. I understand that banks may close accounts at their discretion ; however, providing false or contradictory reasons for account closure is concerning and prevents customers from understanding or addressing the alleged issue. I am requesting that Wells Fargo provide : The specific transaction ( s ) that were allegedly reported as unauthorized. Documentation showing that any such report was actually made. The true reason the account relationship was terminated if the statement in the closure notice is inaccurate. Confirmation that no negative internal fraud reporting has been made against me based on incorrect information. At minimum, Wells Fargo should correct the inaccurate explanation provided in their closure notice if no unauthorized transfers were actually reported.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation