Consumer complaint received 2025-07-24 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: HoldCo LLC
State: SC

Complaint narrative:
I received a call from someone impersonating an XXXX from the XXXX XXXX XXXX XXXX. I was told that I was under a gag order and the details of the call could not be shared or disclosed to anyone. I was told I had XXXX citations ( XXXX for Failure to Appear in front of a judge and XXXX for XXXX of XXXX ). This were given to me because I supposedly failed to show up for jury duty and when subpoenaed, they stated I signed it acknowledging my court date. Neither of which I had ever seen. When I told them that they said I would need to come in for a signature verification. The scammer gave me the citation numbers and the fines associated with each. I was told I had XXXX options on handling the citationsto either take the criminal route and allow myself to be arrested & detained for up to XXXX  days or take the civil route and pay the fines. Since they didnt accept cash I would have to pay via a FDIC terminal. I would need to make the payment BEFORE coming in to do the signature verification because if I came in before payment was made I would be arrested. The guy on the phone sent me a FDIC terminal form and QR code to submit the payment too. He assured me I would be reimbursed for the payments I was making once I submitted my signature verification. He stayed on the phone with me the entire time and kept reminding me on the gag order so I was unable to seek any help. Once I paid the first XXXX fines, I was then informed there were XXXX more citations or red flags ( XXXX for DOJ and XXXX for ACD ) that had to be paid before I could come in. I reluctantly and questionably paid those the same way because I had the assurance that was all that was needed and I would be reimbursed. Once I paid those final citations, a judge was brought onto the call who then told me another payment would still be needed to clear my name. I had already paid {$9000.00} and had absolutely NO more money in my bank accounts in order to pay what he was now demanding. When he started yelling at me and threatening to put me in XXXX I finally gave up and disconnected the call. Thats when I was finally able to research everything only to realize I was being scammed. I tried to cancel the bitcoin transactions by calling the bitcoin kiosk customer service ( XXXX ) but they had said it was too late and the money was already in the scammers wallets. My only course of action at this put was to file a report with the policewhich I have done. Per the XXXX XXXX XXXX office phone recording, scam reports can be done online so I filed Report ID XXXX and attached the FDIC terminal payment form and Bitcoin QR code the scammers sent me during the call. I am a single mom and recently unemployedthat money was the absolute last of my funds until I can secure another job. I have bills coming due and desperately need the money returned as soon as possible

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation