Consumer complaint received 2021-11-05 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Specialized Loan Servicing Holdings LLC
State: PA

Complaint narrative:
It is my understanding that Specialized Loan Servicing, LLC has been involved in prior class action lawsuits. As of XX/XX/XXXX, the CFPB found that they violated RESPA and Regulation X by taking prohibited foreclosure actions against mortgage borrowers who were entitled to protection from foreclosure, and by failing to send or to timely send evaluation notices to mortgage borrowers who were entitled to them. These violations also constitute violations of the Consumer Financial Protection Act of 2010. 

My original mortgage agreement with XXXX XXXX  was recently sold to this company. 

For a period between XX/XX/XXXX until XX/XX/XXXX, I utilized the forbearance option under the CARES Act with my mortgage company as a result of hardship sustained from the effects of COVID-19. Upon the end of my forbearance my geographic location was placed under a state of emergency due to Hurricane Ida. As such, I was eligible for an additional yet separate forbearance under federal law. And, should begin resuming regular payments in XXXX of XXXX. 

I contacted SLS, LLC on XX/XX/XXXX to discuss resuming normal payments after an additional 3month forbearance as a result of Hurricane Ida. I was on a recorded line and spoke with a representative named XXXX. She indicated that my account was under review and could not supply any other information. In addition, I requested that my account be submitted for the disaster declaration forbearance. When I requested a payment deferral option and to begin resuming normal payments, she indicated that this servicer was not offering a deferral of the forbearance amount to the back of the mortgage. This is in violation of the CARES Act and the, CFPBs new rule in effect from XX/XX/XXXX through XX/XX/XXXX. 

On XX/XX/XXXX I emailed SLS through their website, On XX/XX/XXXX, I called again as I had not received anything in the mail from SLS, LLC. I spoke with XXXX ( id # XXXX ) on a recorded line. She indicated that a decision letter was mailed on XX/XX/XXXX and that maybe I didnt receive it due to the XXXX XXXX. She also stated that the only option available to me was a short sale or deed in lieu. After this, I stated what this company was doing was illegal and ended the call. 

I finally received a paper application on XX/XX/XXXX dated XX/XX/XXXX. How is it that SLS, LLC could have decided on an application on XX/XX/XXXX when I didnt receive it until XX/XX/XXXX? I never competed an application for them to decide on. I also received a property valuation report on XX/XX/XXXX dated XX/XX/XXXX. 

In addition, I never received confirmation of requested disaster forbearance from XX/XX/XXXX XXXX XXXX, XXXX. 

Also, as per the CARES Act this company can not require borrowers to catch up on missed payments during forbearance in the form of a lump sum immediately afterward.

I am seeking mediation of this situation to follow the CARES Act. I should not be told my home will be taken from me nor should I be expected to pay the lump sum in violation of the CARES Act. The actions of SLS, LLC are predatory given the global economic status because of COVID-19. I am seeking to resume normal payments of {$760.00} on XX/XX/XXXX after the disaster forbearance is over. In addition, I would like CFPB to advise if a class action lawsuit including other wronged customers pertaining to this same situation is warranted Note published articles below ; XX/XX/XXXX which states ; XXXX XXXX XXXXXXXX CFPB Acting Director XXXX XXXX said Monday. The CFPB is proposing changes to the mortgage servicing rules that will ensure servicers and borrowers have the tools and time to work together to prevent avoidable foreclosures, which disrupt lives, uproot children and inflict further costs on those least able to bear them. 
To help homeowners who are behind on their mortgages, the CFPB is proposing a new rule that would establish a temporary XXXX emergency pre-foreclosure review period that would essentially block mortgage servicers from starting the foreclosure process until after XX/XX/XXXX. 
XXXX XXXX XXXX XXXX XXXX  Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation