Consumer complaint received 2023-02-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
Hello, I like to inform the CFPB about my accounts I have with Capital One Bank. Here are the accounts I have that has been closed with Capital one Bank : XXXX XXXX Account : XXXX XXXX XXXX Account : XXXX I have had those two accounts Since XXXX account ending in XXXX and XXXX account ending in XXXX. I had a previous account with Capital One as far back as XXXX. I started banking with Capital One a long time ago I can say since XXXX are longer. I have never done anything to bring any suspect activity to my accounts. I open a business account with Capital One XXXX XXXX then I was asked to open a new business account # XXXX after the business account was locked that I had before opening the new account.. I open the new account in XX/XX/XXXX you will see the two statements I have for that account number. I was seeking funds to help with my real estate project fix and hold house. I had {$33000.00} deposited into my XXXX XXXX Checking account XXXX on XXXX XXXX, XXXX. I called the bank just to ask and see if the funds were good funds and the wire was a good wire transfer. Not long after that the bank started investigating the wire. But no one at the bank whom I talked with could tell me if the wire transfer was a good wire. I talked to several people at least over 6 people. All of a sudden by the end of XX/XX/XXXX Capital One Bank closed all my account. Both business and personal account. But never really telling me why my accounts was closed with my funds in the accounts. In fact, they never had the investigating agent contact me on what is going on with my accounts. I have done everything I have been told to do to help the situation. I spoke back to the broker who worked on my loan. And he said that XXXX Bank told them the wire has been successfully done. 
At, this point Capital One Bank needs to make a decision on what is going on with the funds in my account. If Capital One is ending the Banking relationship with me then I need an full explanation of what I have done. There are recording that Capital One should have from each representative I spoke with. Because I don't understand what I did wrong by asking to check on the funds coming into my account. 
This transaction was for a private money loan to help with the repair cost to rehab a residential property. I was told the funds was private money. That the Broker seek the funds from his business partner. The funds was deposited into my Business account and while they was checking into the funds. I was told to open another Business account because the bank couldn't get in touch with anyone from XXXX XXXX XXXX to confirm the funds. So, the bank decided to close all my accounts. My personal check and savings account had nothing to do with this transaction. I have never had this problem when I had funds help in my account before. I have had large sum deposited into my account. As you are going to see from my statements on the business account. The person who is handling XXXX # XXXX has not even contacted me on what is going on. Also, to give me a reason to what I have done wrong to have my accounts locked. This has been going on since XXXX of XXXX over 40 days. My investment property will have a lien placed on it and I can't sell the property. Because of what Capital One is doing. I would like Capital One investigator to explain to me what is work with my application that I was approved of the loan. They never talk with me to tell me what they saw wrong with my application. Please explain to me what is wrong with my Banking activity. I need to speak to higher authority in the Consumer Protection Department. I need to speak to whom ever is over the entire department. Someone who can make a fast and quick decision. Someone who can understand I have not done anything wrong but asked a question to protect my account and my banking relationship. Instead I think Capital One Investigators are looking at me as the problem. Why would anyone call it in themselves to check the funds. And since XXXX Bank never reverse the funds tell me what is going on inside Capital One bank Investigating Department. As you can see from my Bank Statement I hade more that that sent to the account in XXXX of XXXX. No one held my funds then so why now hold my funds.

Company response to consumer: Closed with monetary relief