Consumer complaint received 2025-12-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: REGIONS FINANCIAL CORPORATION
State: TN

Complaint narrative:
I opened a business account with Regions Bank approximately 3 years ago. I recently deposited a check for approximately {$150000.00}. The funds cleared, and I used the majority to pay the IRS as this was funds from my business. I am an attorney and I settled a case. Regions has been extremely rude. They have asked me where my money had come from, I told them. It is not unusual for it to take 3-4 years to start revenue like this is a law firm. I also opened a personal account with them shortly after depositing.

Shortly afterward, Regions froze my entire account without warning. They have accused me of fraudnot that the deposit could not be confirmed or was returned, but a vague, unsupported fraud label they will not explain. The bank has not provided any evidence, any details, or any way for me to dispute or resolve this accusation.

What Regions is doing : They have blocked all access to my funds, including the remaining balance of more than {$60000.00}. I can not pay my bills and they have returned all payment. I am wrongfully having to pay fees and thousands of dollars on returned items to restore accounts. They have wreaked havoc on my life.

They refuse to tell me why the account is blocked beyond the single word fraud. Regions did tell me to go to a branch where I was supposed to send in a document verifying my address. They did not tell me which one. I gave them a document for my business address. Nothing. My husband went in today to verify my personal address.

They refuse to tell me what type of fraud, who supposedly reported it, or what triggered the block.

They refuse to tell me how to resolve it, how long the freeze will last, or what stepsif anywould lift the block or how I can receive my money if they are closing the account.

I plan to close the account anyway, but I need access to my funds.

They refuse to provide the required written notice explaining why my funds are being held.

I have spent hours contacting Regions branches, customer service, and fraud departments. My husband, who is an authorized user on the account, has also spent hours attempting to resolve the issue. We have gotten no answers and no assistance. Every department either disconnects us, gives contradictory information, or says there is nothing they can do.

At this point, Regions has made it clear that there is no internal process for me to dispute, resolve, or even understand the freeze they placed on my account.

How this is harming me : Regions is withholding over {$60000.00} of my legally owned money.

I am unable to pay bills or meet legal obligations.

I have paid hundreds of dollars in penalties for reversed check bounces.

I am experiencing severe financial hardship and distress.

Regions ' actions raise concerns under : Regulation CC ( Funds Availability ) No notice was provided and no lawful reason for holding cleared funds has been given. Electronic Fund Transfer Act ( EFTA ) The bank refuses to provide information about the dispute or how to correct it. Unfair, deceptive, or abusive acts or practices ( UDAAP ) Labeling an account fraud without explanation and withholding all funds indefinitely is abusive and deceptive. Improper adverse action Regions restricted and froze my account without providing the notice required under federal law.

Summary : Regions Bank has frozen my account and labeled it fraud without explanation or proof. They have withheld more than {$60000.00} of my money and have provided no process whatsoever to fix it. Both I and my authorized husband have spent hours attempting to resolve it, and Regions continues to refuse access to my funds or provide any reasoned response. I need immediate intervention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation