Consumer complaint received 2025-05-18 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: U.S. BANCORP
State: TN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, TN, XXXX XXXX XXXX Date : XX/XX/XXXX To Whom It May Concern : Subject : Formal Complaint Against U.S. Bank for Elder Financial Abuse, Wrongful Lending, and Negligence I am writing to formally lodge a federal complaint against U.S. Bank for what I believe to be egregious elder financial abuse, predatory lending practices, and gross negligence that have caused serious financial and emotional harm to my elderly parents and our family. 
In XX/XX/XXXX, I informed U.S. Bank and their lending officer XXXX XXXX XXXX that both my mom and dad were hospitalized at the same time and my father had been diagnosed with XXXX XXXXXXXX and had been given a prognosis of approximately six weeks to live. Despite being made fully aware of this fact, U.S. Bank willfully proceeded with initiating a 30-year mortgage loan in my parents names, with signatures obtained between XX/XX/XXXX and XX/XX/XXXX. This was a clear violation of ethical lending standards, especially given that the borrower was a XXXX XXXX XXXX XXXX with no ability to meet long-term financial obligations. 
My father passed away on XX/XX/XXXX, exactly six weeks after his diagnosis, as previously disclosed to U.S. Bank. He was buried on XX/XX/XXXX, and shockingly, U.S. Bank issued the first payment due for the new mortgage on XX/XX/XXXX, just three days later. This loan was not only predatory but also knowingly pushed forward under deceptive and unconscionable circumstances.

Following my fathers death, my mothers income was reduced by over 50 %, immediately creating a situation of unaffordability. As of now, my mother has lost her home as a direct result of this wrongful lending. The emotional and financial toll has been devastating.

In addition, U.S. Bank previously misrepresented my mother as deceased in their systema massive and negligent error. No one from the institution contacted me or my family to verify this incorrect status, and this mistake compounded the confusion and distress we experienced.

These actions demonstrate : Elder Financial Abuse Taking advantage of vulnerable seniors by proceeding with a mortgage despite terminal illness.

Deceptive Lending Practices Issuing a 30-year mortgage to a man expected to live only weeks.

Negligence Failing to respond appropriately to disclosures of terminal illness and mislabeling my mother as deceased.

Causing Irreparable Harm Forcing the loss of my mothers home due to induced unaffordability and income loss.

I am requesting that your office conduct a full investigation into these serious violations. I also intend to pursue legal action against U.S. Bank for the damages caused.

Please confirm receipt of this complaint and inform me of any documentation or further information you may need. I am fully prepared to cooperate with any investigative process.

Thank you for your time and attention to this matter. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief