Consumer complaint received 2016-01-17 00:00:00
Product: Mortgage — Other mortgage
Issue: Settlement process and costs — 
Company: Ocwen Financial Corporation
State: AZ

Complaint narrative:
XX/XX/XXXX we moved to XXXX from XXXX, my ( then ) husband and our XXXX kids. The properties we owned prior had turned to gold financially, we had money, absolutely no debt and excellent credit. When we met with a loan officer we discussed our budget, my husband 's new job and what we were looking for homewise. We chose our home in the XXXX XXXX where the best schools in XXXX were. This home had sold for XXXX a couple years prior but the bank assessed and approved the inflated value of XXXX. We thought the market would keep booming and price us out so we made our offer after being approved of a conventional loan with fair interest rate. The two weeks prior to closing we became concerned that our loan officer was not returning our calls. On closing day, with the rental keys returned and boxes on the moving truck, he showed up to meet us at XXXX XXXX XXXX of XXXX. He apologized and said that our underwriter had the " flu '' and presented a subprime loan ( actually XXXX loans ) with a payment XXXX more than original loan agreement signed 8 weeks prior. We were terrified but this man insisted we would be refinanced at no cost in a week or two when the underwriter felt better. We were never to make that large payment. What choice did we have? While we were fearful, please understand that we had never had a bad experience in this area before, we were ignorant of the issues that were taking place around that time. We never heard from the loan officer again. All calls were unreturned, we tried explaining to our servicers ( XXXX and Wells Fargo ) the situation. In the following months we made the payments of XXXX while calling, pleading and handwringing. This would not be sustainable yet our cries for help went unanswered. At the time there were no protections in place like there are now. We knew this was nearly criminal but nobody cared. Our marriage fell apart in that year from the stress and we made plans to go back to XXXX the following XX/XX/XXXX. To afford the payments, we moved in with my mother in law. Clearly we could not even rent an apartment and make a XXXX payment for the XXXX property. Our hope was to sell it or rent it out if we ever got the payment to XXXX like it was supposed to be. In addition, there were months that we had to make double payments because our prior payments were not recorded, yes, we sent proof but it made no difference. Eventually XX/XX/XXXX, we had run out of money. Our savings had been depleted and my husband took a lower position at his old job here in XXXX. No payments had ever been refused even then. Our kind nieghbor in XXXX was taking care of our house and it was on the market. The value had dropped considerably. Only now have I been made aware that there were settlements in XX/XX/XXXX. I am still struggling to survive as a single mother, and the foreclosure by Wells Fargo made it difficult to rent and has done so until recently. Approximately 2 months ago I began my journey back in time, trying to figure out why we were not in the " database '' for settlements. Our foreclosure issues continued until XX/XX/XXXX when we were sued for the XXXX balance here in XXXX. Actually, no service of process took place, it was a default judgement. My ex husband, XXXX XXXX and I have discussed recently that he was never served by XXXX Investors ( XXXX XXXX ) and only knew of the judgement when his wages were to be garnished. Just as were getting on our feet we had to file bankruptcy. My questions now are as follows : 1. If deficiency judgement were not allowed in XXXX for a single family property, was there proper jurisdiction here in XXXX? 
2. Was n't a lawsuit for deficiency out of the question so much later? 
3. What was recovered by the banks from insurance, investment sales, bailout, etc? We were set up to fail for reasons. 
To be continued In following complaint ... please assign XXXX No.

Company response to consumer: Closed with explanation