Consumer complaint received 2025-08-15 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: SYNCHRONY FINANCIAL
State: NJ

Complaint narrative:
This complaint is in reference to two pending complaints against Synchrony bank. XXXX filed on XX/XX/XXXX case # XXXX and another case # XXXX filed on XX/XX/XXXX. Both cases are directly related to this account in question was closed over a year ago, placed in a customer assistance program, paying less monthly till an agreed amount was paid back then any balance would be forgiven in the issue of a XXXX form from Sychrony bank, care credit. Synchrony bank, after I completed paying back the agreed amount over several months, now is or unwilling to issue the 1099c form but instead,, reporting this alleged balance on my credit report as potentially negative information. Ive tried several times to settle this with Sychrony bank but have gotten nowhere. They now have destroyed my credit with negative reports of having a balance owed then placing negative balance, false balance information as to its status when this alleged balance should have been forgiven in the issue of a 1099c form. After filing two prior complaints mentioned above with no response back through this CFPB to date, and Synchrony bank still reporting negative balance information to my Experian credit report, I had to file a formal complaint with the Federal Trade Commission on XX/XX/XXXX complaint # XXXX as well as a state complaint to the NJ Attorney Generals office for further review. I received a notification by text by my former federal law enforcement agency of Synchrony bank pulling a soft inquiry of my personal credit report by Experian credit reporting and active monitoring system of my accounts. Due to past experience with identity theft since XXXX and again in XXXX, such report is on file and is monitored as well. This complaint against Synchrony bank needs to be addressed aggressively and they need to stop harassing and intimidating tactics by pulling my credit information without due process or legal reasoning since I have no open or active accounts with them. I had another account with Synchrony bank that was in a similar customer assistance program, paying back an agreed amount then Sychrony bank would send a XXXX form as well. That account was completed as agreed and synchrony bank did send the XXXX form as agreed in XX/XX/XXXX which was claimed in my XXXX tax return and is considered earned income per federal tax laws. This forgiveness of a XXXX form is not to forgiven as to money but is used to settle the account in question and any amount forgiven with the issue of a XXXX form must be claimed in tax return fillings for that year, which I did and am paying the owed interest on the other forgiven debt by Sychrony bank with monthly payments to the IRS to such. I have nothing to gain here as to this complaint and how Synchrony bank is harassing and intimidating me into, supposedly paying additional money to them after an agreement was reached, completed and now they need to send me the XXXX form on any alledged debt balance owed this close account now for over a year.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation