Consumer complaint received 2026-03-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX XXXXWells Fargo Bank, N.AXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXXRE: FORMAL DEMAND FOR IMMEDIATE RETURN OF ERRONEOUS ACH TRANSFER FUNDS ARE FROZEN AND RECOVERABLE AT WELLS FARGO ACCOUNT.\nACH Trace No.: XXXX XXXX Amount: XXXX XXXX Date: XXXX XXXX XXXXTo Whom It May Concern / Wells Fargo XXXX XXXX Supervisor:\n\nThis letter serves as a formal written demand for the immediate return of an erroneous XXXX credit transfer in the amount of XXXX which was mistakenly deposited into Wells Fargo Account Number XXXX on or abouXXXX XXXX XXXX XXXX. This transfer was made in error due to an email fraud previously sustained by the sender and was never intended for the account holder of the above-referenced Wells Fargo account.\nTransaction Details:\nOriginating Bank (XXXX): XXXX XXXX XXXX XXXX XXXX Payments \nReceiving Bank (XXXX): Wells Fargo Bank, N.A.\XXXX Trace Number: XXXXTransaction Amount: XXXXSettlement Date: XXXX XXXX XXXXErroneous Recipient Acct: XXXX (Wells Fargo)\nOriginator: XXXX XXXX XXXX XXXX XXXX XXXX, acting as the XXXX XXXX XXXX XXXX XXXX has contacted Wells Fargo Bank on numerous occasions requesting the return of these funds. Despite these repeated attempts, the funds have not been returned and this matter remains unresolved. This delay is causing significant financial harm to XXXX XXXX XXXX XXXX and its members.\nLegal Basis for Return:\nPursuant to the XXXX Operating Rules and Guidelines, specifically the provisions governing erroneous entries and reversals, and in accordance with UCC Article 4A governing electronic funds transfers, Wells Fargo Bank, as the XXXX XXXX XXXX XXXX XXXX, is obligated to cooperate in the return of funds transmitted in error. Furthermore, the Electronic Fund Transfer Act (EFTA) and applicable federal banking regulations impose a duty of good faith and fair dealing in the resolution of erroneous transfers between financial institutions.\nUnjust Enrichment / Conversion of Funds: A person who receives money by mistake has no legal right to keep it. Wells Fargo's account holder received $XXXX that he is not entitled to.\nBank's Duty: While Wells Fargo has privacy obligations to their customer, they also have a duty not to facilitate or enable the wrongful retention of funds that clearly dont belong to their account holder.\nName Mismatch: The fact that the account name and other accompanying information on the transfer authorization did not match the intended recipient was strong evidence this was an erroneous transfer that shouldve been at least investigated.\nFormal Demand:\nWe hereby formally demand that Wells Fargo Bank, N.A. take all necessary and immediate steps to:\n1. Return the full amount of $XXXX to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX without further delay;\n2. Provide written confirmation within five (5) business days of receipt of this letter that the return has been or will be processed; and\n3. Assign a dedicated XXXX XXXX representative to coordinate directly with XXXX XXXX XXXX and with XXXX XXXX XXXX XXXX to resolve this matter expeditiously and insure consistent and timely communications with XXXX.\nPlease be advised that failure to respond and comply with this demand within five (5) business days will leave us with no alternative but to file formal complaints with the Consumer Financial Protection Bureau (CFPB), the Office of the Comptroller of the Currency (OCC), and XXXX, and to pursue all available legal remedies, including but not limited to civil litigation to recover the funds, associated costs, and attorney's fees.\nPlease direct all correspondence and responses to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX, Phone numbeXXXX XXXX XXXX This matter requires your urgent attention and immediate resolution.\n\nSincerely,\XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX"

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation