Consumer complaint received 2020-10-21 00:00:00
Product: Debt collection — Mortgage debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: PENNYMAC LOAN SERVICES, LLC.
State: MI

Complaint narrative:
Dear CFPB ( CC : XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX ; AG ; DOJ, SEC and other authorities ) Please find my request to extend my forbearance for at least 3 more months, or until XX/XX/XXXX, as provided by CARES Act of XX/XX/XXXX, for my purported " loan '' with non-existing Lender XXXX XXXX  XXXX XXXX which is now purportedly " owned '' by self-proclaimed " Servicer '' PennyMac who can not identify the Seller of my loan ; or the day when PennyMac " purchased '' something or assumed servicing. 

Based on financial statements and other evidence, XXXX  and XXXX XXXX  are the real Servicers of my payments to XXXX XXXX XXXX as tax free revenue who along with several Big Investment Banks operates Ponzi Scheme with Pension funds - whose money XXXX use to pay my property taxes and all insurances from XXXX - while my escrow payments are pocketed by XXXX 's gang as additional revenue. 

Please also find my Complaint against PennyMac and XXXX and demand for explanations and documents. 
On XX/XX/XXXX I submitted a Complaint against PennyMac where I demanded explanations why my property taxes are paid by XXXX who always claimed that they have no relationship to my loan. 
Based on XXXX respond, their branch, XXXX XXXX XXXX, XXXX under sole management of XXXX XXXX, ( XXXX XXXX XXXX XXXX XXXX, XXXX and XXXX XXXX XXXX, branches of my deceptive Title Insurance Company ) were hired by PennyMac Loan Services , LLC ( who is acting as a Government Contractor for my VA loan ) to pay my property taxes after XXXX XXXX XXXX XXXX ( whose MSP and other systems are exclusively used by XXXX XXXX and VA ) kicked PennyMac from their system for the theft of records. 
Thus XXXX XXXX XXXX, XXXX became a Subcontractor for XXXX XXXX and must be approved by the Government to provide services to Contractors ( here : PennyMac ) who also claim to be Buyers and Owners of my debt without any single document in support. 
I demand PennyMac to provide me a copy of VA approval of XXXX XXXX XXXX XXXX as a subcontractor for my loan and who authorized them to perform tax services. Please provide me a copy of PennyMacs contract with XXXX XXXX XXXX, XXXX to perform payments of my taxes. 
PennyMac repeatedly refuse to provide me the answer who " sold '' them my loan - while submit false and contradicting statements about their status as an owner/buyer/issuer and Servicer of my VA loan, none of them have any material support or any confirmation from other players. 

On XX/XX/XXXX PennyMac sent me copies of Financial Statements which PennyMac identified as XXXX XXXXl Statement which further prove that PennyMac, XXXX and XXXX relentlessly lie to Federal authorities and customers like myself. 

First,, statements sent to me by PennyMac do not match PennyMacs lies regarding purchase of my loan on XX/XX/XXXX XXXX while XXXX insists it was merely a transfer of servicing rights, also not supported by any evidence except XXXX 's misleading letter ). 

Second, the statements do not match XXXX lies either. 

For example, XXXX said that they assumed Servicing from XXXX XXXX  on XX/XX/XXXX. But the Statement shows multiply transfers betweenXX/XX/XXXX-XX/XX/XXXX back and forth generated by The System. In other words, neither XXXX or XXXX did not generated these transfers. 

Next, all my payments are posted by Autopost, without XXXX XXXX involvement. 
Next, XXXX insisted that I had a deficiency in XX/XX/XXXX and my new payments will be {$1000.00} which can not be find nowhere in the XXXX statement. 
As well as no indication about any transfers to PennyMac. To the contrary, The System made numerous questionable transfers back and forth between XXXX XXXX XXXX, XXXX, along with amount of payments {$1300.00} which I never had and which never appeared in any of my Statements. 
PennyMacs financials about my loan are no better. 
First, they look like a basic Word Table which can be prepared by any third grade scholar who is familiar with computers and know how to type. 
Second, here is no indication about XX/XX/XXXX sale to PennyMac ; or even transfer of servicing rights PennyMacs financial statement starts from XX/XX/XXXX and stated that here was a New Loan Set Up. 
Bear to repeat, PennyMac claimed that they purchased my existing loan on or about XX/XX/XXXX. 
I demand explanations why PennyMacs statements start from XX/XX/XXXX with a NEW loan set up which nowhere reflects in their correspondence and statements. 
Next discrepancy is about my forbearance. According to PennyMacs statements Corporate Advances started to appear on my statement beginning XX/XX/XXXX, or when XXXX XXXX, XXXX discovered PennyMacs theft of their records ( which based on PMs statement is very obvious why ), and continue as of today. 
However, it does not indicate which Corporation made these Advances. Please identify Corporation which made advances for my loan between XX/XX/XXXX to present time ; and which company disbursed money to XXXX to pay my property taxes. 
According to XXXX recent respond to my CFPB complaint, XXXX IS and was the central repository of all data and electronic records for most residential loans in the United States. The main IT platform running several systems is called XXXX XXXX  which is owned, maintained and operated by XXXX  pursuant to instructions from XXXX XXXX ( and perhaps others ) who are serving the interests of investment banks who have no legally recognized interest in any of the alleged loan accounts. 
But they dont want the government or the public to know any of that because they are designating nominees to serve or pose as servicers who can be thrown under the bus at any that that foul play is actually addressed instead of settled. 
Based on ALL documents my loan was originated by XXXX XXXX, with support from XXXX both pretend to be merely servicing software providers. Which is a lie. 
According to XXXX, they GENERATE workflow to their clients, and personally admitted to CFPB that : 1. XXXX exists although they deny it is currently accessed through XXXX 2. XXXX is an electronic case management system. Taken in context with customs and practices in the industry in addition to simple logic, it is THE case management system and it is electronic which means that anyone with login credentials can get into it.

3. XXXX  output consists of the following : 1. centralized electronic workplace 2. storage of documents i.e., images not the original documents because they are not a records custodian for anyone.

3. As the centralized place for storage it is XXXX that is the source server from which all records are produced in printed reports that are merely generated from what is in XXXX regardless of who added or deleted or changed anything. 
4. initiate workflows defined by our clients. This is odd wording.

1. They appear to be saying that clients access the system and are simply using it as an IT platform to conduct business of the client.

2. But XXXX initiates workflows, which means that they have admitted that whoever is actually running XXXX is making the decisions on when and how to initiate any action. 
3. Since the entire purpose of this system is preparation for foreclosure, the only logical conclusion is that it is a system to initiate foreclosures, notices of default, notice of delinquency etc. based upon human decision-making or automated decision making initiated by humans that control XXXX. 
4. They will of course say otherwise and that seems to be what they are trying to say that the client determines the definitions and circumstances of workflows. 
5. But dig a little deeper and you will find that the client has no right to make such decisions and that the decision is labelled as the decision of a client ( e.g. XXXX and PennyMac ) by permission from XXXX and PennyMac, who is not actually allowed to make such decisions and does not make such decisions. 
6. So the reference to the Client making such decisions is circular allowing anyone to say that it was XXXX  or XXXX  who made the decision ( thus avoiding liability for XXXX and PennyMac et al ) OR to say that it was XXXX and PennyMac, as they do in this letter. 
4. They admit that XXXX is the party who owns and maintains the storage and functions of the XXXX system while at the same time implying that they have no connection with XXXX. 
5. They assert that the data is owned by the clients. This is a common trick. 
1. The data is not owned by the clients because it doesnt consist of any entries or proprietary information placed in the system by the client. 
2. The information or data is placed there mostly through automated systems controlled by XXXX XXXX but operated by XXXX. 
XXXX. Nominal Servicers ( XXXX and PennyMac e.g. ), who are the clients actually have no way of knowing anything about a homeowner account until after it is placed in the system by third parties.

4. But after PennyMac was kicked out from The System they were not able even pretend they performing ANY servicing duties and here some mysterious corporate advances came to play. 
XXXX  financial statements are entirely consist of entries made by The System aka XXXX XXXX XXXX with help from XXXX, not by XXXX. 


Summary : Please confirm that Financial Statements between XXXX XXXX, XXXX thought XX/XX/XXXX belong to XXXX XXXX XXXX, XXXX and were prepared by XXXX  employee. 
Please provide me the name and contact information of XXXX  employee who was responsible for my account ; and who forwarded these statements to PennyMac. 
Please explain why PennyMacs ledger starts from XX/XX/XXXX with a NEW LOAN SET UP. Please provide me the name of the employee at PennyMac who set up a new loan and a copy of this new loan Please provide me the name of the Corporation ( or Corporations ) who between XX/XX/XXXX to present time makes Corporate Advances. 
Please provide me the name of the Company who disbursed funds to XXXX to pay my property taxes in XX/XX/XXXX and in XX/XX/XXXX.

Company response to consumer: Closed with explanation