Consumer complaint received 2024-02-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: U.S. BANCORP
State: CA

Complaint narrative:
I SPOKE TO SEVERAL DEPARTMENTS TODAY INCE AGAIN GIVEN MISINFORMATION, IM TRYING REALLY GARD TO MAINTAIN MY COMPOSURE WITH US BANK REPS I SPIKE TO THE FRUAD DEPT, THE CLAIMS DEPT, RESTRICTIONS DEPT. I WAS TOLD 3 WEEKS AGO US BANK RECEIVED DOCUMENTS FOR IDENTIFYING MYSELF AS A VICTOM OF IDENTY THEFT & FRAUD I WAS TOLD IT WAS APPROVED THE DEROGATORY SUBMISSIONS HAVE BEEN REMOVED & MY ACCOUNTS HAVE BEEN APPROVED &. BY THE XX/XX/XXXX I COULD REESTABLISH MY RELATIONSHIP WITH US BANK. SINCE THEN I RECEIVED NEW CORRESPONDENCE STATING THAT TWO ITEMS HAVE WERE NOT INVESTIGATED STATIBG I WITHDREW MY COMPLAINT? BOTH ITEMS ARE WITH XXXX XXXX, I CALLED US BANK I WAS TOLD THEY WOULD REOPEN THE CASES & FOLLOW UP AS THESE TWO TRANSACTIONS ARE FRUAD, MY ACCOUNT INFORMATION WAS ADDED & SAVED XXXXTO THIS COMPANIES PAY SYSTEM BY A TENANT AT THIS COMPLEX & WAS USED TO PAY RENT. I CALLED THIS COMPANY EXPLAINING THE SITUATION & WAS TOLD TO REPORT TO MY BANK AS THEY COULD DO NOTHING SINCE I WAS NOT A TENANT NOR HAD ACCESS TO THE ACCOUNT TO MAKE CHANGES? US BANK TOLD ME TODAY WITHOUT DOCUMENTATION THAT THEY WERE NOT REINVESTIGATING THESE CHARGES BECAUSE I HAVE HAD A HISTORY WITH THIS COMPANY?? FALSE STATEMENT! I ASKED US BANK BACK IN XX/XX/XXXX TO FILE A DISPUTE & THEY RESPONDED A WEEK AGO INFORMING ME THST I WITHDREW THE DISPUTE SO THEY NEVER INVESTIGATED THE CLAIM? I WAS TOLD YESTERDAY XX/XX/XXXX THEY WOULD OPEN A CLAIM & I WOULD BE INFORMED, TODAY I CALLED TO FOLLOW UP TO ENSURE THE CLAIM WAS FILED ONLY BECAUSE THE REP WHO HELPED ME YESTERDAY SAID SHE COULD NOT OPEN THE CLAIM THAT SHE WAS EMAILING THE CORRECT DEPARTMENT TO OPEN THE CLAIM BECAUSE SHE TRED CONNECTING US TO THE DEPARTMENT THEY WERE NOT RESPONDING. THE WOMAN WHO DID NOT WANT TO GIVE NE HER NAME IN THE FRAUD & DISPUTES DEPARTMENT INFORMED ME THAT THEY WOULD NOT BE INVESTIGATING MY CLAIMS BECAUSE A FINAL DECISION WAS MADE THAT IT WAS DENIED BECAUSE OF I HAD HISTORY WITH THE MERCHANT??? ALL LIES I HAVE THE LETTERS FROM US BANK ATTACHED STATING THEY WERE NOT INVESTIGATING BECAUSE THEY ASSUMED I WITHDREW MY COMPLAINT? THIS WOULD BE THE FIRST INVESTIGATION TO THESE TWO TRANSACTIONS!! THESE TWO TRANSACTIONS HAVE BEEN MADE FRAUDULENT & WAS REPORTED, I ALSO HAVE NO AFFILIATION WITH THIS MERCHANT I HAVE NO LEGAL COMMITMENTS OR OBLIGATIONS WITH THIS MERCHANT XXXX RECEIVED SERVICES! US BANK HAS BEEN HELPFUL UP IN TIL NOW!! THE WOMAN WAS RUDE UNPROFESSIONAL & ALL RECORDED. THESE TWO TRANSACTIONS ARE IMPORTANT & VITAL TO THE RESOLUTION OF MY ACCOUNT CLOSER!! MY ACCOUNT WAS ON HOLD YS BANK OPEBED A TOTAL OF THREE ACCOUNTS WHILE INVESTIGATING ALL THE CLAIMS & ISSUED 8 TEMPORARY CARDS & ALL HAVING ACCESS TO MY ACCOUNTS? US BANK PROTOCOL STATES ONE DEBIT CARD PER ACCOUNT!!! YET THEY ISSUED TEMPS & PERMANENT DEBIT CARDS WITH ACCESS TO ALL MY ACCOUNTS THE TEMPS WITH NO NAME NO CHIP??? IT WAS VERY UNSECURE! I WANT THESE TWO CLAIMS FOR XXXX XXXX BOTH ROUGHLY {$1900.00} around XX/XX/XXXX DOCUMENTS ATTACHED LISTED AS FRUAD MY ACCOUNT CREDITED IMMEDIATELY & MY ACCOUNTS RE-ESTABLISHED. I WAS NOT KEPT UP TO SPEED ON ANY OF THIS UNTIL NOW? YEAR & HALF LATER?? I WOULD LIKE TO ADD THAT ATTACHED IS A CLAIM FOR {$310.00} lending club XX/XX/XXXX is a duplicate charge, please have us bank send statements from XX/XX/XXXX thru XX/XX/XXXX all accounts. THE INFORMATION IS ON THE STATEMENT THE SECOND PAYMENT WAS PAYED FOR AN AMOUNT {$25.00} higher around {$330.00} because of a fee Assessment. I will send the true information when I Review the statements from us bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation