Consumer complaint received 2024-06-07 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Unexpected or other fees — 
Company: WELLS FARGO & COMPANY
State: NV

Complaint narrative:
Subject : Complaint Against Unfair Lending Practices by Wells Fargo Bank and XXXX I am writing to file a formal complaint against Wells Fargo Bank and XXXX regarding what I perceive to be unfair lending practices. My name is XXXX XXXX, and I have been a loyal customer of Wells Fargo for over 20 years. 

Throughout my two-decade-long banking relationship with Wells Fargo, I have frequently purchased Official Cashier 's Checks from the bank. However, never once was I informed that these Cashier 's Checks have an expiration date. Furthermore, nowhere on the Cashier 's Checks themselves does it state an expiration date, nor does the account holder agreement mention any such expiration policy for Cashier 's Checks.

Recently, I attempted to cash one of these checks at my local branch, only to be informed by the teller that the check had expired. The teller herself admitted to not being aware of any expiration date on certified funds. Additionally, despite my attempts to resolve the issue with my local bank, I was informed that Wells Fargo could not assist me in locating my funds. Furthermore, I have not received any written communication from the bank regarding the alleged expiration of my checks. 

I firmly believe that Wells Fargo is not adhering to fair lending practices by failing to disclose any time frame or expiration policy for Cashier 's Checks. Despite my efforts to reach out to the bank for assistance, I have been met with unhelpful responses. To add insult to injury, I recently received a letter stating that my case has been closed with no clear resolution.

To provide context, I have included below the details of the cashier checks in question, along with their respective issue dates and amounts : XX/XX/year> - {$2000.00} ( Issued in District of Columbia XXXX DC ) - Check # : XXXX XX/XX/year> - {$900.00} ( Issued in XXXX XXXX XXXX  ) - Check # : XXXX XX/XX/year> - {$3700.00} ( Issued in XXXX XXXX XXXX  ) - Check # : XXXX XX/XX/year> - {$4600.00} ( Issued in XXXX XXXX XXXX XXXX - Check # : XXXX XX/XX/year> - {$220.00} ( Issued in XXXX XXXX XXXX XXXX - Check # : XXXX XX/XX/year> - {$9000.00} ( Issued in XXXX XXXX XXXX ) - Check # : XXXX XX/XX/year> - {$370.00} ( Issued in XXXX XXXX XXXX  ) - Check # : XXXX XX/XX/year> - {$2600.00} ( Issued XXXX XXXX XXXX XXXX  ) - Check # : XXXX XX/XX/year> - {$8100.00} ( Issued in XXXX XXXX XXXX ) - Check # : XXXX I urge Wells Fargo to investigate this matter thoroughly and provide me with a satisfactory resolution. I also request that the bank review its policies regarding Cashier 's Checks and ensure that customers are properly informed of any applicable expiration dates or time frames.

Thank you for your attention to this matter. I look forward to a prompt and fair resolution to this issue. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation