Consumer complaint received 2025-08-01 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Was not notified of investigation status or results
Company: Fidelity National Information Services, Inc. (FNIS)
State: MN

Complaint narrative:
In XX/XX/XXXX I informed XXXX  that I was an identity theft victim and a XXXX  XXXX  survivor. I notified law enforcement and made a police report in XXXX and XXXX respectively. I received my consumer report back on XX/XX/XXXX after I requested it and noticed SEVERAL unauthorized accounts and transactions that were fraudulent. I emailed the XXXX form back completely filled out and signed. I provided police reports, XXXX affidavits of truth which are filed in court. Bank correspondence verifying that I was a victim of identity theft and fraud. I sent them by certified letter and all documents were notarized and filed in court. XXXX  received and signed for these documents. I also emailed XXXX. I have all these emails and mail documented officially in court. Even with these documents and my identification documents this fraudulent, misleading, and adverse information remains. This also includes random addresses, phone numbers, and email addresses which arent mine. FCRA 605B ( 15 U.S.C. 1681c-2 ) a ) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than XXXX business days after the date of receipt by such agency of ( XXXX ) appropriate proof of the identity of the consumer ; ( XXXX ) a copy of an identity theft report ; ( XXXX ) the identification of such information by the consumer; and ( XXXX ) a statement by the consumer that the information is not information relating to any transaction by the consumer. 
( b ) Notification. A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection ( a ) of this section ( XXXX ) that the information may be a result of identity theft ; ( XXXX ) that an identity theft report has been filed ; ( XXXX ) that a block has been requested under this section; and ( XXXX ) of the effective dates of the block. 

I am writing to inform you that I XXXX XXXX, a victim of a severe form of XXXX  in persons under XXXX XXXX. XXXX ( XXXX ) or XXXX XXXX  under XXXX XXXX. XXXX ( XXXX ) as required to qualify for certain adverse credit information to be blocked pursuant to XXXX C.F.R. XXXX. Ive sent all documents and verification over email and also XXXX mail. Ive also sent police reports and affidavits more than XXXX separate times and never received a timely response. No investigation was done by XXXX XXXX and Chex Systems as is required by law. Even after I listed all accounts and transactions to be fraudulent or unauthorized transactions to include account numbers, dates, amounts etc as requested. I filled out XXXX separate XXXX  forms ( XXXX ) ( XXXX ) ( XXXX ) with all information as requested. Nothing has been done to help me whatsoever.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation