Consumer complaint received 2025-09-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: OCEANFIRST FINANCIAL CORP.
State: CA

Complaint narrative:
I contacted this bank many times trying to resolve the following issues. However, my requests were ignored, and the necessary corrective actions were not taken, ther

efore Im writing to you and hope the issues will be addressed with your help. There were two issues : 1. I paid off
and closed my line of credit account in XX/XX/XXXX, however the bank failed to report it on time to Credit Bureaus and for months the balance was showing under my credit report negatively impacting my credit score and posing an additional financial hardship for our family of five due to higher financing cost. Also, I requested multiple times a breakdown of the monthly interests the bank charged me on my line of credit prior the closing the account but they did not provide it nor explained why it was not provided. I had a variable interests term ; however, the bank charged me the same higher amount monthly as opposed to adjust monthly interests to reflect falling down market rates ( back in XXXX ). 
XXXX. In spring of XXXX  I requested a modification to my mortgage due to a COVID-19 financial impact. Specifically, I asked to postpone my monthly mortgage payments and put those amounts in the end of my mortgage term. The bank agreed to provide such relive to me for 90 days ( or 3 months of mortgage ). On XX/XX/XXXX my employer laid off our department due to Covid-19 financial impact and I lost my job and income. Therefore, I asked the bank to extend the above-mentioned mortgage relived for another 90 days as many other banks allowed and was approved by our legal and governing authorities. I provided the employer termination letter and unemployment benefits records, however the bank refused to extend the COVID -19 assistance any further. Moreover, on top of refusing to help me and my family in a such daring financial situating, the bank requested that I paid the previously postponed 3 months mortgage payments. So, I asked for the additional qualified financial modification but they refused any help and requested I started to paying back the deferred three-monthly payments despite the initial agreement that the deferred amount would be paid in the end of the mortgage term ( see below an extract from the bank letter ). All this at the time when I lost my job. In XX/XX/XXXX I sold the property ( XXXX XXXX XXXX XXXX, XXXX NJ ) for which I had the mortgage and the line of credit with the bank and paid off both balances. The next month, in XX/XX/XXXXXXXX  the bank reported the deferred due to COVID-19 three mortgage monthly payments from XXXX as past due 90 days balances to Credit Bureaus . This was done backwards, almost two years later and despite my financial hardship back then and the request to defer this balance to the end of my mortgage. As a result, it ruined my credit history and the score which put additional financial burden to our family of five due to much higher cost of financing and credit card interests.

Company response to consumer: Closed with explanation