Consumer complaint received 2022-03-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: ROBINHOOD MARKETS INC.
State: NC

Complaint narrative:
Ive been lied to for months upon months by Robinhood investing on the release of my XXXX and the emotional XXXX XXXXnd mental XXXXXXXX caused by this situation has led me to very dark places Ive never been and I just want to share my story, I dont ever expect my money back from these lying, no good, scam XXXX because I am hearing this will not solve but only expose my situation, in XX/XX/XXXX I was received an restriction that indefinitely suspended my ability to open positions, withdraw or deposit any funds into or out of my account, this was a very aggressive restriction and come to find out this restriction was caused by something as simple as a reversed transfer, nevertheless after about 5-10 different agents all requesting the same VERY SENSITIVE information from me but at different times asking for my Bankstatement, photo copy of ID, XXXX XXXX ID XXXX and front of back of my social security, XXXX after submitting this information I was informed that I should be contacted within the next 2-3 days with a resolution on the outcome over the next days I was contacted saying my account would remain suspended and this was a FINAL DECISION and my remaining balance would be returned to my original source and upon completion my account would remain closed for disactivation. ( case Id XXXX from XXXX at Robinhood ) They then reinstated my account making me believe that this restriction was over and I could continue on there platform after they just told me that it was a final decision that my remaining balance would be sent to me within 60 days of the message marking the 60th day XX/XX/XXXX it has now been 120 days since originally I was told it would be returned and the process has not even taken the first step ( They wont tell me the first step ) Originally I was not thinking this would take this long because I was being told the entire time that there was an It looks like there was a delay, but can assure you that we are working on getting the funds returned. For additional information please contact the originating bank. this was red flag one million they were sending this exact same message as they were reading from a promt and that is when I decided to get more information from my bank as they said because over the course of the next month I was never informed on how the process would go about returning my original funds not only that I was permitted from having any information on the delay that was preventing my account from releasing the money,, after contacting the bank for more information the bank could not give me any information on the situation but thought Robinhood was trying to fraud me and closed my original bank now I dont even know if when they release if they ever do if itll have somewhere to go and this entire situation is just very heartbreaking the amount of information I am ALLOWED to receive about the issuance of my own funds.

Company response to consumer: Closed with explanation