Consumer complaint received 2018-12-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Dear Sirs : I have submitted multiple complaints against Wells Fargo Home Mortgage for mortgage fraud tied to a loan modification, but now I must file a complaint to include XXXX XXXX, XXXX, who is currently trying to evict us from our home based upon the illegal foreclosure and sale by Wells Fargo Home Mortgage. My complaint includes both XXXX XXXX, XXXX as Trustee for structured asset securities corporation mortgage pass-through certificates, XXXX XXXX, as the principal in this relationship and Wells Fargo Home Mortgage as the agent. There appears to be a coordinated effort of the principal and its agent to commit fraud starting in XXXX and continues to the present. 

XXXX XXXX, XXXX, has been informed by us that Wells Fargo Home Mortgage fraudulently led us into default in order to qualify for a loan modification, but they have refused to rescind the sale or stop the eviction process. Wells Fargo Home Mortgage senior management lied to the CFPB and us by stating that their representatives never have told their customers to miss payments in order to qualify for a loan modification. It is public record that they have repeatedly done this and there are multiple complaints on the CFPB website to support this. There is also a settled lawsuit with Wells Fargo Home Mortgage that specifically makes that claim. In our case, we were not informed that by missing payments to qualify for the loan modification that we would be placed into default. If we had been informed of this, we would have refused the offer. We need to know if XXXX XXXX, XXXX, was involved in any way with the actions of Wells Fargo Home Mortgage related to this fraud. 

There is also some question as to the involvement of XXXX XXXX, XXXX, in the origination of our XXXX mortgage where they became the trustee ( principal ) of the mortgage that was placed into the XXXX XXXX XXXX and Wells Fargo Home Mortgage ( agent ) was the servicer of the loan. Given recent revelations and fines against Wells Fargo Home Mortgage for predatory lending and subprime lending for mortgages that were fraudulently placed into government back security trusts, the role of XXXX XXXX, XXXXA, is unknown. Was our loan falsely structured with information supplied by Wells Fargo Home Mortgage and XXXX XXXX, XXXX, and placed into a government backed trust with the knowledge that our loan did not qualify? We provided accurate and honest financial information, but we don't know what happened after that. Was our loan considered a predatory loan or a sub-prime loan that was structured to fall into default? What role did Wells Fargo Home Mortgage and XXXX XXXX, XXXX, play in this transaction? How did this loan find its way into a trust that had been closed? 

Even though the loan modification fraud was committed a number of years ago, it is only recently that information has become available to the public and it continues to this day. We began our battle with Wells Fargo Home Mortgage years ago. This is continuous fraud, especially since Wells Fargo Home Mortgage senior management has lied to us and CFPB only months ago about leading us illegally into default. They always deny all complaints, knowing that nothing will happen to them. The question is how involved was XXXX XXXX, XXXX, in the actions of Wells Fargo Home Mortgage during this time period. We do know that XXXX XXXX, XXXX, was informed of the loan modification fraud by us during this eviction process. 

Wells Fargo Home Mortgage ( Wells Fargo & Co. ) is known to be corrupt and they have been fined repeatedly over the years, especially recently. They are skilled in hiding information of their corruption and fraud. They are also very skilled in the courtroom, using techniques to drain the individual of all resources that limit or prohibit the homeowner from finding justice. We qualified for a loan modification years ago, until they ruined us financially. The question we have is what role did XXXX XXXX, XXXX, play in this fraud, from the beginning to the present. 

While I appreciate the platform of the CFPB, there is no mechanism we have experienced that forces Wells Fargo Home Mortgage or XXXX XXXX, XXXX, to do anything to correct what they did. They must respond to the government, but the individual homeowner will most likely lose. However, we will fight on because Wells Fargo Home Mortgage and XXXX XXXX, XXXX, are illegally taking our home using the court system to their advantage. We will send our story to the US Senate Banking Committee, US Senate Judiciary Committee, the House Financial Oversight, and the House Judiciary Committee so that they know what is happening to this day with Wells Fargo Home Mortgage and XXXX XXXX, XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation