Consumer complaint received 2025-02-26 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: U.S. BANCORP
State: ID

Complaint narrative:
Statement XXXX XXXX re : XXXX XXXX XXXX  Fraud XX/XX/XXXX - Found Vehicle on XXXX XXXX Pop-up Add XX/XX/XXXX -Phoned XXXX ( XXXX XXXX XXXX ) to inquire as to the availability and was told, by XXXX, that the car was indeed available. She said the price was {$9500.00} firm. Their website said that they would deliver anywhere in the US for XXXX cents per mile. I offered {$9500.00} if they would deliver for that price. She said she would need to present the offer to her sales manager. She called me back in approx.. XXXX hour and said that they were offering free delivery during XXXX. She said I would need to wire the money immediately to get the deal. I told her that I was out of town and would not have access to my bank to make the wire transfer until Monday XXXX. Again, she said she would need to talk to her sales manager since this was pushing into XXXX. She called me back approx.. an hour later to inform me that would honor the deal if I would sign the Purchase Agreement and wire the money on Monday. 
XXXX - I spent consider time checking their website, internet comments, XXXX XXXX  verifying their business legitimacy. Everything seemed to check out. 
XX/XX/XXXX - I was emailed a Purchase Agreement and wire transfer instructions. The Purchase Agreement was signed by XXXX XXXX XXXX, XXXX XXXX XXXX I reviewed the agreement, and everything was as discussed. I signed via XXXX and returned it via email. Upon receiving verification that the Purchase Agree had been received by XXXX, I went to US Bank in XXXX, ID to wire the funds. At the bank, XXXX XXXX assisted me in making the transfer from my XXXX XXXX XXXX checking account. She informed me that the actual wire transfer would be made only after the US Bank Wire Transfer Department verified the legitimacy of the business, bank account, etc. Shortly thereafter I received notification that XXXX had received the wire. I then received a phone call from XXXX at XXXX thanking me and letting me know that the vehicle would be picked up, by the delivery company, the next day. She said she would call me XXXX with the name of the delivery company, drivers name and contact info. I was provided with a tracking number that I could be used, on their website, to track delivery. She said that they would get all the paperwork together and have the Bill of Sale notarized on XXXX. All of the paperwork necessary to transfer the title and register the vehicle in Idaho would be sent with the delivery driver. 
XX/XX/XXXX I did not hear from XXXX by late afternoon so I emailed XXXX and left phone messages inquiring about the information I was promised on XXXX. 


XXXX I received a phone call from XXXX . She assured me that everything was on track and that she would email me the info promised on XXXX. When I entered the tracking number into their website, it said that the transport was processing and deliver would be made on XX/XX/XXXX. 
XXXX I attempted numerous times per day to contact XXXX to get updates and shipping info. When phoning, the phone would ring, and no one would answer or it would go to voicemail. When given the opportunity I would leave a voicemail asking for a return call. I also left numerous email messages on their XXXX link. 
XX/XX/XXXX Vehicle was not delivered. I continued to try to contact XXXX regarding delivery, no response. 
XX/XX/XXXX XXXX US Bank. A claim was filed with the US Bank Fraud Department. Contacted the XXXX XXXX XXXX Department to file a fraud report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation