Consumer complaint received 2026-04-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: GOLDMAN SACHS BANK USA
State: KY

Complaint narrative:
I have to do all this when chunk at a time because theres so much I cant handle it and when I try, I forget stuff so its just like starting over every time. This is the way I have to do it. Goldman Sachs is very much partially responsible for my funds disappearing. I have multiple fraudulent charges, but XXXX cant even decipher between every credit card being charged for all this gas and what not in addition to other purchases. I swear to you, theyre trying to make me pay for a hotel that I did not get a benefit from as well. I disputed it XXXX or XXXX times now and they keep adding it back in even though I booked it on XXXX and when I got to the hotel, the hotel had no record of it, and I had to pay for that night or stay in my car. Its a legitimate reason to get a refund and they keep just giving me a provisional credit and then taking it away in addition to all the other fraud that theyre doing the same thing on and it makes me do the same thing over and over again, and I dont make any progress to address the rest. XXXX of the worst things they did was take XXXX payments out of my account in XX/XX/XXXX. They tried to say they credited me, but those credits werent from gold and sacks at all they were money moved around in my own account credited from my checking to another XXXX of my checking account accounts XXXX sure to purposely confuse me. XXXX like those credits do not say XXXX from Goldman Sachs XXXX They say their credits from my checking account XXXX transfer from my own checking account to another XXXX of my checking accounts and not from Goldman XXXX. They took XXXX payments that month against my XXXX, I didnt authorize that. XXXX finding charges to XXXX with XXXX XXXX when XXXX doesnt have XXXX XXXX. They had charges to XXXX XXXX XXXX too when XXXX doesnt have XXXX XXXX either. Then they changed it to card, however, I reported in XXXX that my card was stolen and I didnt want another one because somebody would just steal it too. In XXXX, I know I didnt know my payment to come from me XXXX Bank XXXX That account only receives in the {$700.00} range a month then I use it for my automatic withdrawals and I was trying to save up for my house taxes and I had that money and then it disappeared and it was retroactive. I got an offer to set up a savings account with my Apple Card and the daily cash to go in it. All my funds that I put in my XXXX wallet, were taken and put into the savings and then my rewards werent being added. It was a deceptive appearance of awarding me rewards, but it was actually my own money. I initiated a transfer that was meant for my XXXX purchase, but I paid for in XXXX on my saver card. Its in my account in XXXX and Goldman Sachs took it. I ended up paying XXXX purchase out of my XXXX account when it was due because those funds were no longer there and that was the best way I had to manage my money because of that. I really didnt realize what had went on yet. I know XXXX forgetting something, but I plan on adding in as I find things anyway, I

Company response to consumer: Closed with explanation