Consumer complaint received 2024-02-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
Please stop trying to bill me illegally! 

I'm reaching out because i occasionally receive an overdraft letter in the mail, the issue is, Its often for a charge that i had enough money to cover for. In other words, there's probably been half a dozen instances where you try billing me a {$35.00} overdraft fee for a transaction that i didn't receive a negative balance on, but you also allow someone to receive a negative balance of - {$4.00} anyways, meaning the times I've received the {$35.00} overdraft letter for buying stuff like a {$1.00} soda from a gas station makes absolutely no sense. 

There are only XXXX conclusions i can arrive at, either wells Fargo has a pretty serious glitch that needs to be fixed asap, or wells Fargo is unfortunately trying to bill me illegally. I personally think its the latter considering wells Fargo was ironically blamed for this exact issue on a much larger scale a few years back. Its unfortunate that it still seems to be happening. Please fix that! 

I'm also reaching out because you are illegally billing me a monthly fee of {$10.00}. The reason why i say that is because when i signed up for the account i was told there were XXXX ways to avoid a monthly fee, XXXX of which was if i had at least 10 debit card transactions per month. I was told that exact same thing on the XXXX previous cfpb complaints i sent in as well, which can be found using these complaint id numbers. # XXXX and # XXXX Read the responses i was given yourself because i was clearly told twice that i could avoid a monthly fee of {$10.00} if i had at least 10 transactions per month. The reason why that matters is because i have had at least XXXX transactions per month, yet I'm still getting billed. 

I looked through all of my account history that's available online and noticed i was billed for the past 24 months ( including today, when I'm billed again ) even though i had performed the 10 transactions needed to avoid a fee per month. The online history only goes back to XX/XX/XXXX so i looked through my old accounts statements and noticed i was billed 10 per month for XXXX of XXXX and XXXX of XXXX as well even though i shouldn't have been. 

You cant claim that you updated your terms of service either because i wasn't aware of that until only a few days ago. I was scrolling through my emails and noticed one you sent me back on XX/XX/XXXX, which said that you were updating your terms and removing the " 10 transactions per month '' catch to avoid the fee from your terms, the issue is, you didn't title your email in a way that would disclose that information, nor cause someone to click on it, like how i wasn't informed about it until now which is 3 years after it happened. 

The fact you will send me a letter implying i owe you {$35.00} even though i don't owe it, but you didn't even bother to send a letter regarding an update to your terms is pretty bad, especially when you consider the fact that the email says you'll waive the fee for me for 9 months, which is a nice gesture, but it tricks people into assuming they don't have to pay for it like what happened to me. 

The cfpb even states that you needed to give me a warning about this change at least 30 days beforehand and it needs to be in writing, meaning you broke the law and your " terms update '' is invalid regardless what you say, not just because i never received anything in writing, but also due to the fact that your email says it will take affect on XX/XX/XXXX, meaning it was only 26 days days after you sent me the email which is obviously less than the " at least 30 days '' that is required.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief