Consumer complaint received 2025-07-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I am filing a formal complaint against XXXX  and Equifax for inaccurate credit reporting of my XXXX federal student loan accounts. Despite being in a federal administrative forbearance period mandated by court injunctions, both agencies have reported late payments, negatively impacting my credit. 

My XXXX loans were placed into 0 % interest administrative forbearance from XX/XX/XXXXXXXX  due to federal court injunctions concerning the Saving on a Valuable Education ( SAVE ) Plan. The " XXXX XXXX '' document confirms : " In XX/XX/XXXX, a federal court injunction blocked parts of the Saving on a Valuable Education ( SAVE ) Plan. As a result, eligible federal student loans were placed in forbearance with a 0 % interest rate... In XX/XX/XXXX, a second federal court injunction ended this 0 % interest rate. To comply with this injunction, loan ( s ) in the SAVE forbearance will begin accruing interest on XXXX XXXX, XXXX. '' This means no payments were due and no interest accrued during this period ( XX/XX/XXXXXXXX XXXX XXXXXX/XX/XXXX ). 

Specific Inaccuracies : Both Equifax and XXXX  have reported " 1 LATE PAYMENT '' and a " 90 '' day delinquency for my XXXX accounts in XX/XX/XXXX ( and for XXXX, XX/XX/XXXX on one account ). This is incorrect as my loans were in forbearance. 

Equifax Reports : XXXXXXXX EQUIFAX XXXXXXXX ( Account XXXX ) : Shows " 1 LATE PAYMENT '' and " 90 '' days past due in " XXXX '' XXXX. Balance {$1500.00} ( Original {$1700.00} ), updated XX/XX/XXXX. 

XXXX EQUIFAX XXXX XXXX ( Account XXXX ) : Shows " 1 LATE PAYMENT '' and " 90 '' days past due in " XXXX '' XXXX. XXXX {$2600.00} ( XXXX {$3000.00} ), updated XX/XX/XXXX. 

XXXX  Reports : XXXXXXXX XXXX XXXX XXXXXXXX ( Account XXXX ) : Shows " 1 LATE PAYMENT '' and " 90 '' days past due in " XXXX '' XXXX. XXXX {$1500.00} ( Original {$1700.00} ), updated XX/XX/XXXX. 

XXXXXXXX XXXX XXXX XXXXXXXX ( Account XXXX ) : Shows " 1 LATE PAYMENT '' and " 90 '' days past due in " XXXX '' XXXX. XXXX {$2600.00} ( XXXX {$3000.00} ), updated XX/XX/XXXX. 

Reporting late payments during a federal forbearance period violates the Fair Credit Reporting Act ( FCRA ). 

FCRA Violations : XXXX  and Equifax have failed to maintain reasonable procedures to ensure maximum possible accuracy of my credit reports, as required by the FCRA. 

15 U.S.C. 1681e ( b ) ( Accuracy of report ) : Requires consumer reporting agencies to " follow reasonable procedures to assure maximum possible accuracy of the information. '' 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) : Requires reinvestigation of disputed information.

15 U.S.C. 1681s-2 ( Responsibilities of furnishers of information ) : Outlines furnishers ' duties to provide accurate information. The credit bureaus ' failure to correct this information, despite its official forbearance status, indicates a systemic issue.

The inaccurate reporting of late payments during a period of mandated forbearance has caused me financial harm and negatively impacted my credit score. 

Requested Action : I urge the FTC to investigate this matter and compel XXXX  and Equifax to : Immediately remove all reported late payments and delinquencies from my credit reports for periods covered by the SAVE administrative forbearance. 

Accurately reflect the forbearance status of my XXXX student loans. 

Update reporting procedures to prevent future inaccuracies for consumers in federal student loan forbearance programs.

Company response to consumer: Closed with non-monetary relief