Consumer complaint received 2025-11-26 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Block, Inc.
State: VA

Complaint narrative:
I receive a letter from cash app legal response team yesterday XX/XX/XXXX which included a threat that if I continue to send complaints to the cfpb i would be sue for breach of contract i will attached a.copy of the letter for review. I had a dispute with cash app back in XXXX of XXXX I filed a dispute which was in the amount XXXX so we are not talking pennies here. It took cash app over a year to pay the dispute probably only receive the money because cash app was ordered to redress back in XXXX by the cfpb who founded cash app to have several violations concerning the consumer protection laws such as security measures in place to prevent fraud as cash app was allowing peolple to add debit cards to their accounts not in their name more promoting fraud. I received the dispute money back but it was to late I lost my home, truck, personal items and staying a hotel for 7 days until I could find a place to live for me and my family. I have asked cash app to pay for those damages that occur in the last year as it was there wrongdoing that got me where me and ky family are at right now which we still dont have a vechile I have to bum rides everywhere from friends or neighbors my child has missed out so much and.been though so much that is not even funny and for a business to think it is ok to have a child suffer so much is beyond me Im a big girl he is a child. I will probably suffer for the rest of my life for what cash app did to me but my son doesnt deserve that I have written several reviews on XXXX  in which cash app comments please reach out to us in the app so we can give your situation the attention it deserves I do reach out and no will.help me I found this comments to be misleading and cash app is only commenting on them to make themselves look good because I have 17 reviews and Im a verified user.on trustpilot on cash app and i havent receive the help I need it instead I got a threat from cash app yesterday in a.letter that was emailed.to me. I think cash app behavior is absurd knowing you just got in trouble from the cfpb back in XXXX of this year and 10 months later you illegally threaten me like i said for months cash app got a slap on the wrist nothing has changed with cash app is the same old cash app as they were heartless and careless to their own customers. profiting billions and still treating the consumers like XXXX. Cash app can donate to the XXXX XXXX and clear debit in GA for XXXX  but when it comes for their own customers they just dont care it is all about the image at cash app. If a federal agency found you gulity so will a jury and judge i was told by a cash app customer service rep I dont have an abritration agreement because only yhe investing accounts at cash app has an abritration agreement just another way to try and intimidate to.me.from not going further with my dispute. The cfpb needs to stay on top of cash app because if I got threaten so did others and just after they were founded in several violations of the consumer protection laws nothing will stop cash app but revoke business license at this point. My family and I deserve to get back what we had and then some for all the suffering we have endure from cash app. I really dont know how cash app employees sleeps at night knowing they have cause people so much pain and suffering

Company response to consumer: Closed with explanation