Consumer complaint received 2024-10-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Request for Investigation and Description of Investigation Process - Disputed Account on My Credit Report Dear Sir/Madam , After completing its investigation as outlined in this complaint, I am writing to formally request a detailed description of the investigation process followed by your agency regarding the disputed accounts on my credit report. Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 USC 16811 ( 7 ), credit reporting agencies are obligated to provide a description of the investigation within 15 days of receiving a consumer 's dispute.

I recently reviewed my credit report and noticed an account that is not reporting accurately. Specifically, I had two late payments on an account of XXXX XXXX XXXX account # : XXXX that were, in fact, paid on time. It is critical that credit reporting agencies report all information with complete accuracy, and this account has not been late on payments. I have attached a copy of my report with the relevant details from XX/XX/XXXX and XX/XX/XXXX. 
I have identified discrepancies in the reporting, and it appears that there may be a violation of the Fair Credit Reporting Act ( FCRA ). The reported late payments on the aforementioned account are inconsistent with my payment history. This failure to report accurate information violates the FCRA, specifically 15 U.S. Code 1681e ( b ), which requires credit reporting agencies to follow procedures that ensure maximum possible accuracy in consumer reports.

Despite providing this information and adhering to the dispute process within the FCRA, Experian has failed to correct the inaccuracies or remove the false late payment reporting. This negligence has negatively impacted my credit score and creditworthiness.

It is my understanding that per 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ), my consumer report should not contain information related solely to transactions or experiences between the consumer ( me ) and the person ( you ) making the report. The payment history and the late payments associated with this account must be corrected to reflect accuracy.

Additionally, under 15 USC 1666 ( b ), you are required to mail periodic statements to me no later than 21 days before the payment due date, including all required information under section 1637 ( b ) of Title 15. I am requesting that you provide these procedures in writing.

Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been adhered to, and the account in question should reflect a status of " Paid As Agreed Never Late '' based on the timely payments made. It is imperative that my credit report accurately represents my financial responsibility and commitment to meeting payment obligations.

I hereby request that you provide documented proof supporting the claim of late payments on this account. This proof should include specific details such as dates, amounts, and any relevant communication indicating that the payments were indeed late. In the absence of valid proof, I expect the credit reporting to be rectified promptly.

If, after a thorough investigation, you are unable to provide verifiable proof of late payments, I demand that the account be promptly updated to reflect its accurate status as " Paid As Agreed Never Late. '' Per the FCRA, I request that you conduct a timely investigation and provide a written response within 30 days from the receipt of this dispute letter. Failure to adhere to this timeline will be considered a violation of the FCRA.

Appreciate your prompt attention to this matter and expect a resolution that aligns with the legal obligations outlined by the FCRA. Your cooperation is crucial in maintaining the accuracy and fairness of my credit report. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation