Consumer complaint received 2025-07-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
On the XXXX of XXXX I was trying to get a loan from XXXX  XXXX which was a fake bank bank and they did fraud on my account. I immediately called Chase when I saw this and had my account locked. Then I called XXXX XXXX and had my account there locked. I told Chase that somebody put a whole bunch of reverse payments to my bills on my account and I want it stopped to lock my account and don't let anybody in and I told them also that I did not authorize these transactions. Chase went ahead and authorized the transactions and put them through anyway which caused my credit card me to lose both credit cards and the the payment went XXXX XXXX. They took three to {$300.00} payments from the furniture finance company at finance for for {$600.00}. So now I owe the company {$3700.00} I called Chase they don't tell me anything. They don't do anything. They said that they put the money back in my account but they took. They took part of the frauded money to pay off my overdrawn account and then they refunded me {$970.00}. I didn't want the refund. They need to put the payments back where they took them from. Chase is uncooperative. I think it's like an inside job. I'm not real sure. I need to call lawyer Monday. They gave me XXXX like a copy of my account and it shows the last transaction was on the XXXX. But I called today and they said that they see the transaction on the XXXX where they returned the money into my account. They didn't they kept. I reported the fraud the XXXX and they were doing transactions on the account putting them through the XXXX and the XXXX I've had to change my phone had to change my email. I've had to change my phone number due to the fraudulent activity on my phone and in my accounts and Chase I think is involved in it because why else would they be lying to me and and playing the games? Why wouldn't they do something about it and why did they take part of the money to pay off and overdrawn account that those payments were already set up to pay that off? They didn't have a right to touch frauded money put transactions through that. I already told them was fraud and then take part of the money to pay off over XXXX account. It's all. It's all weird and mixed up. Something needs to be done about it. You can reach me at XXXX XXXX. I'm going to talk to a lawyer Monday and see what can be done about it because this is serious and it's illegal and Chase did it anyway. I wanted to add exactly what happened. I called a bank for a loan. It was {$8000.00} loan on the XXXX no on. Yeah it was on the XXXX and they told me I couldn't have the {$1000.00} that I would need to prove myself first because my credit score was too low. They said then we'll put money into your account and I need to pay it back cash app or XXXX little by little and once I pay it off then they will put the {$8000.00} in my account. When they said cash app or XXXX I knew it was fraud. So I immediately went to my Chase account and the transactions were already there. I called Chase immediately to put a block on the account. This all happened within minutes and Chase the next day. Still sent the transactions out on the 17th and 18th. I have documentation. I have photos of the accounts. I have photos of the emails where they come from and I have an account transcript from Chase that shows nothing of the sort. When on my banking app it showed me the transactions so I don't know what Chase is trying to cover up or hide but this is definitely illegal. What they did is they reversed payments the money that they said they were going to put in my account. They reverse payments that I paid to my bills back into my Chase account and Chase authorized this. I did not. I did not. I called my bank Chase and had them lock my account. I also called XXXX XXXX and had them lock my account so it's unacceptable XXXX putting these transactions through. It's also unacceptable them hiding the evidence of it. This is costing me close to {$6000.00} already because the {$600.00} that paid off my furniture. Now they want {$3700.00} to pay it off because it's over a deadline

Company response to consumer: Closed with explanation