Consumer complaint received 2024-06-28 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: NV

Complaint narrative:
On XX/XX/XXXX I received a notification from my Credit Karma that I had a new collections on my account. I was confused because I did not have any documentation of a collections I owed so I gave the agency a call. The agency COLUMBIA DEBT RECOVERY XXXX DBA XXXX, had wrong information regarding my birthday and my address and then told me that the debt was for an utility/leasing bill for Arrive XXXX XXXX XXXX XXXX TN XXXX I have never lived outside of California or Nevada before, nor have I ever had my own apartment so I knew this had to be identity theft. I told the agency that this was not my debt and someone had stolen my identity and they provided me with information to contact the apartment complex. When I originally contacted the apartment complex over the phone on XX/XX/XXXX, I was originally told that there was no account in my name and that someone just filled out an application but never finished it so there was nothing charged to them. I found this strange because if there was no record of an account in my name, how was it given to a collections company. After I continuously reached out to the assistant XXXX of the complex, XXXX XXXX ( XXXX Community XXXX, XXXX XXXX ) she no longer was willing to speak to me about this problem and I was pushed off to speak to their central collections agency. I called and was sent directly to voicemail ( not sure if the calls are off during lunch time ) so I had to do hours of research to find a number for XXXX XXXX XXXX ( owners of the apartment complex ) to speak with someone live since this is an urgent matter. I was able to hear from their HR and then another person in their accounting department XXXX XXXX who told me to email him what I have, and he would make sure the management of the complex would fix this issue because as I was told, " management are the only ones that have the original documents ( lease, proof of identification ) ''. After he forwarded my email to the mangers at the complex, the issue was still not solved due to them saying I was not in their system. Today XX/XX/XXXX I recently ( after having to reach out more than XXXX times ) received an email from XXXX XXXX ( Area XXXX, GA, NC, FL, TN and MS XXXX about the account in my name. This also was not helpful as the email only confirmed the move in/out and the billing that was due, but there is no documentation according to someone named XXXX XXXX XXXX XX/XX/XXXX in their notes stating that the previous management did not provide documents or further details regarding the resident. If there are no supporting documents, how was this bill sent to collections? I reached back out to Columbia Debt Recovery, and they only provided me with XXXX document that was given to them from XXXX XXXX XXXX which is the Summary of Move Out that just shows the name and billing but no other documentation providing this is my debt or any original documents. This has been very stressful since my XXXX XXXX has taken a huge hit and I was in the process of purchasing a home.

Company response to consumer: Closed with explanation