Consumer complaint received 2024-09-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: FL

Complaint narrative:
XX/XX/year> XXXX XXXX Complaint I have been paying XXXX  my mortgage payment, which included XXXX XXXX, for years. 
My last payment to XXXX was on XX/XX/year>. My next payment will be made before XX/XX/year>. 
On XX/XX/year>, I received a letter from XXXX XXXX XXXX XXXX XXXX XXXX, informing me that XXXX  have merged with XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; or sold to them ( not sure which ) my loan. 
On XX/XX/year>, I received a letter from XXXX XXXX XXXX XXXX XXXX XXXX informing me that as of XX/XX/year>, my home insurance would be CANCELLED. I received the letter XXXX DAYS AFTER the CANCELLATION date. 
The letter is dated XX/XX/year>. ( copy is available upon request ) An online check on XX/XX/year>, for XXXX  with www.mycoverageinfo.com renders no information of insurance on my home. Printout available upon request. 

XXXX  XXXX states : XXXX : Notice of cancellation, nonrenewal, or renewal premium. 
1 ) Except as provided in subsection ( 2 ) : ( a ) An insurer issuing a policy providing coverage for workers compensation and employers liability insurance, property, casualty, except mortgage guaranty, surety, or XXXX insurance, other than motor vehicle insurance subject to s. XXXX, shall give the first-named insured at least XXXX  days advance written notice of nonrenewal or of the renewal premium. If the policy is not to be renewed, the written notice shall state the reason or reasons as to why the policy is not to be renewed. This requirement applies only if the insured has furnished all of the necessary information so as to enable the insurer to develop the renewal premium prior to the expiration date of the policy to be renewed. 
ALL required payments were paid/made. I was NOT in default My home insurance, pursuant to Insurance Policy received from XXXX, was not scheduled to renew until : XX/XX/year> ( copy available upon request ). The total amount for this policy was {$5300.00} for the year. As you can see the numbers are nowhere close to the amount I have been paying ( mortgage+Insurance+Property Taxes ) and being forced to continue paying. 
XXXX XXXXXXXX XXXX XXXX XXXX XXXX are in Direct violation of XXXX  XXXX. My payment was made on time, and I was not behind on my house insurance. XXXX cancelled my Insurance due to the Merge WITH XXXX XXXXXXXX XXXX XXXX XXXX XXXX. XXXX Effectively, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, left me high and dry right at the beginning of HURRICANE season. You can XXXX the difficulty in securing affordable home insurance, in a XXXX already hit by ludicrous home insurance rates. 
Due to XXXX XXXXXXXX XXXX XXXX XXXX XXXX unlawful action, I am now finding it harder to secure insurance since the insurance companies now label me as lapsed which in turn is punishing me and ultimately quotes are higher. 
On XX/XX/year>, and XX/XX/year>, ( my modification agreement states I have until the XXXX to make my payment before it is deemed as being late ), I paid the sum of {$570.00}, indicating an Escrow amount of {$670.00} ; {$72.00} of this amount is for property insurance, the rest is for Home Owners Insurance that I do not currently have. I will again be forced to go through this process of paying for HOI this month and pay for insurance I do not have. XXXX XXXXXXXX XXXX XXXX XXXX XXXX is clearly XXXX me! 
XXXX, refuse and continue to refuse to allow me to pay the actual mortgage amount of $ XXXX and property taxes only, since this is what Is currently in place. They are forcing me to pay for insurance I do not currently have, and I am unable to make payment other than what they demand. 
On XX/XX/year> AGAIN, I was forced to make a mortgage payment that included Home Insurance, that I do not have. 
I had made numerous telephone calls to XXXX concerning the payment for Insurance that they know ( letters received indicating same ) I do not have. I received no response, and/or the representatives I talked to did not have an answer for me, other than to pay what I am supposed to pay. These reps are rude, accusatory, and lack basic knowledge of the service they provide, displayed by their obvious lack of understanding my predicament and actual complaint/concern. 
On XX/XX/year>, I received another letter from XXXX this time threatening me, as I do not have insurance on my home. Its the middle of Hurricane Season, again, finding a company and then being able to secure affordable home insurance is IMPOSSIBLE due to it being the middle of hurricane season, This situation was caused by XXXX failing to provide me sufficient Notice pursuant to Florida law, XXXX XXXX, and made more difficult and costly, since I am now attempting to secure home insurance with the label caused by XXXX XXXX XXXX XXXX XXXX XXXX XXXX illegal action, of lapsed insurance. 
XXXX XXXX, XXXX XXXX XXXX XXXX, by their negligence and ignoring the law, have placed me in an impossible situation, are now threaten me with outrageous forced place insurance costs, at a cost they determine/decide, because they chose not to follow the LAW! 
As of XX/XX/year>, my account has an escrow +BALANCE of {$890.00}. 
Account information as of XX/XX/year>, are : XXXX XXXX XXXX Payment {$900.00} Escrow Payment {$660.00} Other Funds {$0.00} Reserve Payment {$0.00} Assistance ( - ) {$0.00} Total Payment {$1500.00} As you can see, the Escrow payment, includes XXXX XXXX XXXX, which they know I do not have. Where are these funds that I AM paying going? To date, I have made XXXX payments which include Insurance I do not have, and XXXX  are well aware of that fact ( I have correspondence from them stating that and can be provided upon request ) XXXX XXXXXXXX XXXX XXXX XXXX XXXX are Stealing from me! They created this issue, not me. I paid ALL required payments and was not behind on any payment. 
As with mycoverageinfo ( XXXX ), XXXX XXXXXXXX XXXX XXXX XXXX XXXX DO NOT indicate any Homeowners Insurance on my online account. Again, I can provide printed proof of this fact as of XX/XX/year>. So what are they doing with the Insurance payments in the amount of I am being forced to make, although I have NO insurance? Escrow amount is currently % XXXX. My CURRENT property tax is {$880.00} annually, and {$73.00} monthly, which means I have been paying {$590.00} per month, for the last XXXX  months, for XXXX XXXX XXXX does not have. I would like these overpayment/additional fees refunded to me Directly, and any other subsequent Homeowners Insurance fees paid, currently {$1700.00} to XX/XX/year>, when in fact there is no HOI, to date. 
I filed a Complaint with XXXX XXXXXXXX XXXX XXXX XXXX XXXX regarding my concerns regarding payment of XXXX that I do not have, that they themselves notified me of, on or about XX/XX/year>. To date XXXX XXXX, XXXX  XXXX XXXX XXXX has failed to respond/provide me with any kind of explanation, despite the fact that they acknowledged receipt of same. A copy is available upon request. 

Here is where it becomes interesting : The amount I have been paying to XXXX is in the amount of {$1500.00} per month. This amount includes an additional amount I was paying BACK to SLS due to a XXXX XXXX policy with XXXX, XXXX, being cancelled. This was because despite me Personally paying them the entire year of insurance, XXXX said I could not do that, and forced me to contact the insurance company to refund me. The insurance company sent the check to me directly and not XXXX. The amount I needed to pay back to XXXX was {$2100.00} ( amount of refund received, Check # XXXX ) I have a copy, of the refund check sent directly to me, and can provide, Upon Request. XXXX made me pay extra. XXXX accounted for the XXXX amount for the year as being owed, despite me exercising 3 months of the home insurance policy. They then added the XXXX amount to my account as being payable. This amount was a ctually PAID IN FULL in XXXX XXXX, yet they continued to demand the inflated amount, which XXXX XXXX XXXX XXXX XXXX XXXX XXXX  is also now demanding from me. This amount is INCLUDED in the {$1500.00} monthly mortgage payment, which should be {$1300.00} per month! I have paid {$2600.00} MORE THAN I was obligated to pay. 
XXXX XXXX, XXXX XXXX XXXX XXXX has jumped on the bandwagon! I have Overpaid to {$4100.00} which I am requesting be refunded Directly to me and NOT unilaterally deducted from my mortgage balance. 
Given the above, XXXX XXXXXXXX XXXX XXXX XXXX XXXX recent Escrow XXXX XXXX a fraud and absolutely incorrect. They are lying and skimming funds from me. Again, I can provide a copy of the XXXX XXXX upon request. 
Please contact me if you require copies of documentation as indicated within this Complaint, and/or if you have any questions. 
Thank you XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation