Consumer complaint received 2026-05-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
My home already foreclosed. I submitted my loss mitigation paperwork on XX/XX/XXXX to XXXX, on XX/XX/XXXX XXXX called me and told me that my loan was transferring to XXXX XXXX as of XX/XX/XXXX and They will have to honor my modification. I received a letter on XX/XX/XXXX from XXXX XXXX stating they are now my mortgage service provider and said I was delinquent. I called and spoke with XXXX XXXX telling about my modification and they told me they haven't got all my paperwork yet and when they do they will reach out to me regarding new loan documents. On XX/XX/XXXX I get a monthly mortgage statement stating I'm {$21000.00} behind. Which is not accurate and they were demanding that amount. On XX/XX/XXXX I called XXXX XXXX and asked about my modification. The lady I spoke to said they never received any paperwork for it and she told me to re submit it. At that time a sheriff sale date was scheduled for XX/XX/XXXX. I asked her if the date would be cancelled and she said yes. Because my loan modification. On XX/XX/XXXX I called XXXX XXXX again because I still had not received any information for my loan modification. The lady I spoke to said they didn't have any paperwork for my modification and told me to submit it again. She stayed on the phone with me the whole time I was submitting everything to make sure everything was accurate, I asked her about the sheriff sale on XX/XX/XXXX and she said the sale would not take place due to my loan modification pending. On XX/XX/XXXX XXXXhe county called me about the sheriff sale of my home and said it was still on the docket for XX/XX/XXXX. I explained that I was told it would not be by XXXX XXXX. The lady gave the information to XXXX XXXX XXXX XXXX handling it, so I called them that day and they explained to me that XXXX XXXX did not stop the sale. Close to the end of my redemption I secured a new lender and asked for a 2 week extension to finalize my new lending. My new lender even reached out to XXXX XXXX letting them know we were in underwriting and they wanted the exact amount of the Pay off. XXXX XXXX denied the extra 2 weeks so I could finalize my new loan. The law office for XXXX said that once it moves to XXXX we can purchase through them. My new lender spoke with the XXXX department and they said they wanted to do their own appraisal. After that communication they no longer communicated with my new lender or me after several attempts by us.Then the middle of XX/XX/XXXX I received court papers From JP Morgan Chase to move out. And now I'm being evicted by JPMC, I'm still in my home and talking with lawyers for wrongful foreclosure ( dual tracking and mishandling of my loan ) and eviction. And pursing relief. Being evicted is causing irreparable harm, to my credit, and I will be homeless due XXXX XXXX negligence. My new lender is not able to source my lending at this point because I've lost rights to my home of 13 yrs. I filed a complaint with XXXX XXXX as well with attached documents of some of the communication and dates.

Company response to consumer: Closed with explanation