Consumer complaint received 2024-12-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: HYUNDAI CAPITAL AMERICA
State: FL

Complaint narrative:
Hyundai Finance Subject : Request for Payment Extension and Investigation into Fraudulent Activities Dear Hyundai Finance Team, I am writing to formally address and request your urgent attention to issues regarding the purchase and financing of an XXXX  from Hyundai XXXX on XX/XX/XXXX. Unfortunately, I have encountered several instances of fraud and misrepresentation during this transaction, which have caused significant financial harm. Below are the specific issues and concerns : Fraudulent Add-Ons and Overcharging : Over {$15000.00} worth of add-ons were added to my sales contract without my knowledge or consent. 

The sales price was inflated by {$2000.00} beyond the agreed-upon amount. 

Partial Refunds and Outstanding Issues : A portion of the overcharged amount, {$6500.00}, was returned to Hyundai Finance on XX/XX/XXXX. 

The manager at Hyundai XXXX, XXXX XXXX XXXX, acknowledged discrepancies via email and offered {$7600.00} to settle the case. However, this amount is insufficient given the high interest rates and monthly payments Ive incurred due to these fraudulent actions. 

Refusal to Address Core Issues : Despite acknowledging the {$2000.00} overcharge, XXXX XXXX has refused to transfer these funds to Hyundai Finance to cover my monthly payments unless I sign a release form. I informed him that withholding these funds is illegal and unethical. 

Funds related to a canceled item, " XXXX, '' were also not sent to Hyundai Finance despite my repeated requests. 

Legal Consultation and Investigation : I am consulting with legal representatives and the Federal Trade Commission ( FTC ), who have advised me not to sign any documents with Hyundai XXXX until a thorough review of all transactions is completed. 

The Attorney Generals Office is also reviewing the case for potential legal action.

Given the above circumstances, I respectfully request the following : Payment Extension : An extension on the payment due XX/XX/XXXX, to allow me time to recover financially from significant losses caused by recent hurricanes in Florida and the financial strain imposed by this situation.

Credit Protection : Assurance that no negative items will be reported to my credit report during the ongoing investigation by the FTC and Attorney Generals Office.

Cooperation with Investigations : Prompt collaboration with the FTC and Attorney Generals Office to resolve these issues.

I am currently working to secure a loan to cover any outstanding amounts owed but require your understanding and support during this challenging time. I trust Hyundai Finance to act ethically and in good faith to address this matter. 

Please confirm receipt of this letter and let me know how you intend to proceed. I look forward to your prompt response and resolution of this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation