Consumer complaint received 2025-08-29 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: OneMain Finance Corporation
State: CO

Complaint narrative:
I applied for a small loan for XXXX  expenses. It was only $ XXXX. I received an instant online approval. I even got to choose the payment plan I needed. The best day, I had a call from the congratulating me on approval. They said I had excellent credit XXXX and I was prequalified. When the person called me, he assured me all was well and Id get funded in a few days. He then asked me about my assets. I told him I own my home and land. He asked what else I had and I felt uncomfortable but I told him I had a beautiful vintage boat made by XXXX XXXX. He told me they just needed to know I have some assets and then they pulled a hard credit report. My report showed XXXX. He was so excited and called back and said I needed to fill out a few forms. 
I went on line and for some reason they wanted info on my car. I dont know a car as I am XXXX and XXXX XXXX. Then they said just out info in about the boat. Then they wanted photos of my boat, registration, vin numbers and proof of my income. I sent everything they requested. My rep would never return my calls. Then I finally got his supervisor who told me he was new and that I did get loan approval but she was switching me to collateral loan instead of a signature loan. I was shocked as Id already been promised {$6000.00} signature loan. She also bumped the interest up to 36 % and told me I had to take {$6900.00} instead of {$6000.00}. I wasnt even aware of what they were trying to do. Its deceptive to tell a customer theyve been approved for $ XXXX signature loan and then have them try to switch the interest the loan amount and the terms of the loan. Now this back and forth went on for over a week. No one would call me back and the ones I got had no idea what they were doing. One had me ( XXXX XXXX ) get down on the ground to take a photo of the old vin tag on the trailer and the boat. Now this vintage boat is a XXXX model and so due to age you cant much read those numbers. They then told me that my registration and insurance and title had all the vin information. My back was hurt from crawling on the ground and then Im told a supervisor would look over the information including the vins listed on my tags and registration for the boat. This is a XXXX XXXX collector. I provided all the proof. Then they kept sending me notices to upload even more documents with no reason or call back. I finally send them a note begging for someone to return my call. Nothing! The sales person told me hed talked to a supervisor and it was cleared. Then I got a call that theyd switched my interest up. I was asked to go online and fill out the forms on how I wanted my loan funded. I have photo documentation of all of this. I did fill it out and it said youre an approved. When I chose direct deposit they wanted to have a program access my checking account which I allowed. They said they had all they needed. NEXT I get yet another notice for VIN Numbers on the boat and trailer again. I sent the the one on the motor it was readable and I resent the stickers but age took its toll. I also resent the proof of vin from titles and registration and also took photos showing the XXXX tag numbers matched the numbers matched. Again, they said Id been approved but kept changing stories. This company has over 400 complaints for this bait and switch tactics. Theyve caused me undue stress. Due to my XXXX XXXX I didnt need to be lied to and deceived. Id like to take action against them for the suffering they have caused me. It is not right to tell a customer with perfect credit that they are approved and then bait and switch them to a loan with higher interest and collateral. It took me several days to figure out what they were trying to do. Its wrong. Please go look at all their reviews. The employees are taught to be decepted and not be transparent. The employees promise closing and funding but another department keeps sending requests for things Ive already sent. This has caused me huge emotional and financial harm. Its delayed me getting my medical care. I had to come up out of pocket with $ XXXX that I didnt have all because they were deceptive and disorganized. Something must be done to correct this situation. Please look at online reviews. I never did until after the fact. I spent over 40 hours of my time doing their paperwork. I was lied to and ignored. No one would return my calls. Please help me and others from having such a bad experience.

Company response to consumer: Closed with explanation