Consumer complaint received 2025-04-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Nelnet, Inc.
State: MD

Complaint narrative:
URGENT FORMAL COMPLAINT FRAUDULENT 90-DAY LATE PAYMENTS REPORTED TO XXXX, XXXX, AND XXXX  IN VIOLATION OF FEDERAL LAW & XXXX XXXX COMPLIANCE STANDARDS This complaint is a formal notice of dispute and demand for immediate correction or deletion of inaccurate, derogatory late payment entries that Nelnet has furnished to the consumer reporting agencies XXXX, XXXX, and XXXX  regarding my student loan accounts. 

Nelnet has falsely reported 90-day late payments despite prior reporting of a consistent on-time payment history. At no point did I receive any proper notificationno emails, no letters with USPS tracking, no documented phone calls or texts. No 21-day pre-delinquency notice was issued, in direct violation of 20 U.S.C. 1083 ( e ), which requires written notice at least 21 days prior to any scheduled due date. 

Additionally, your false reporting has violated numerous federal statutes and XXXX XXXX compliance standards. 

FEDERAL VIOLATIONS : 15 U.S.C. 1681s-2 ( a ) Prohibits knowingly furnishing inaccurate information. 

15 U.S.C. 1681s-2 ( b ) Requires furnishers to conduct a reasonable investigation after receiving a consumer dispute. 

15 U.S.C. 1681i ( a ) Requires that inaccurate or unverifiable data be corrected or deleted within 30 days. 

12 U.S.C. 5536 ( a ) ( 1 ) ( B ) Prohibits unfair, deceptive, or abusive acts or practices ( UDAAP ). 

20 U.S.C. 1083 ( e ) Mandates written notice at least 21 days before any payment is due. 

I have submitted all relevant documentation, including ID, FTC report, and consumer statements. Under XXXX XXXX and FCRA procedures, furnishers have 4 business days to correct or delete disputed data once proper documentation has been received. 

XXXX XXXX COMPLIANCE VIOLATIONS : Your reporting fails to comply with the XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX Format, the industry standard for credit reporting. Specifically : 1. Payment XXXX XXXX ( XXXX ) : You reported a 90-day late payment with no preceding 30- or 60-day delinquencies in the month-by-month profile. 

This violates the sequential logic requirement of XXXX XXXX. A 90-day delinquency must be preceded by a 30-day and 60-day late code ( 1, 2, 3 ). 

2. Compliance Condition Code ( CCC ) : You failed to report required dispute codes such as : XXXX Account information disputed by consumer XXXX Identity theft documentation received This omission conceals an active dispute from credit bureaus, violating FCRA and XXXX guidelines. 

3. Date of First Delinquency ( DOFD ) : No valid DOFD is reflected. 

FCRA 605 ( c ) ( 1 ) requires an accurate DOFD to calculate the XXXX reporting period. 

Backdating or omitting this date is a federal violation and a basis for lawsuit under 15 U.S.C. 1681c. 

4. Account Status & Payment Rating Conflict : If an account is reported as current ( Account Status 11 ), it can not simultaneously show a Payment Rating = 78 ( 90 days late ). 

This contradiction corrupts scoring algorithms and is factually and procedurally false under XXXX XXXX. 

5. Special Comment Code : You failed to indicate payment plans, partial agreements, or forbearance arrangements using codes like CP. 

This misleads CRAs into treating an account in good standing as derogatory. 

NELNETS HISTORY OF UNLAWFUL CONDUCT : Your company has a documented pattern of unlawful reporting and mishandling of consumer data : XXXX XXXX Nelnet Servicing , LLC, No. XXXX ( XXXX XXXX. XXXX ) : Evidence showed Nelnet mishandled credit reporting and failed to respond adequately to disputes. 

CFPB Consent Order ( 2020 ) : Nelnet was cited for misrepresentations and noncompliance with federal loan servicing rules. 

DEMAND FOR IMMEDIATE REMEDY : I demand that Nelnet : Remove all 90-day late payment notations from XXXX, XXXX, and XXXX. 

Correct the account to reflect on-time or paid-as-agreed status. 

Provide documentation of any emails, mailed notices with tracking numbers, phone logs, or messages proving attempts to notify me 21 days in advance. 

Confirm XXXX XXXX compliance on all data fields ( PHP, DOFD, CCC, Account Status, Payment Rating ). 

Failure to correct this inaccurate reporting within 4 business days will result in the immediate filing of : A complaint under FCRA and UDAAP A formal FTC complaint Civil action under the FCRA, seeking monetary damages, injunctive relief, and attorneys fees This complaint serves as official notice under 15 U.S.C. 1681i ( a ), 1681s-2 ( a ), ( b ), and related statutes. 
I have enclosed a copy of Nelnet reporting false late payments.

Company response to consumer: Closed with explanation