Consumer complaint received 2026-02-21 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: NEW YORK COMMUNITY BANCORP INC
State: MI

Complaint narrative:
In XX/XX/XXXX, a mortgage application was submitted to XXXX XXXX for an FHA loan. Since that time, the underwriting process has been repeatedly delayed and is now at risk of denial despite all requested documentation being provided in good faith. 

Social Security Overpayment Concern In late XX/XX/XXXX, underwriting raised concerns regarding a Social Security overpayment connected to qualifying income. 

The following documentation was provided : Social Security benefit verification showing full monthly benefits continue SSA correspondence confirming no active collection or withholding Bank statements showing full benefit deposits with no reductions confirmation that no repayment plan exists proof that a refund was issued The Social Security Administration confirmed the review is administrative and there is no timeline for completion. They also confirmed no recovery action is occurring and benefits continue in full. 

The obligation was also included in an active bankruptcy case, meaning it is not legally collectible outside the bankruptcy process. 

Despite this documentation, the lender continued requesting a Letter of Resolution that the Social Security Administration can not provide until its internal review process is completed. 

Rent Verification Issue In early XX/XX/XXXX, the landlord submitted a verification of rent form that contained wording suggesting a late payment. 

After reviewing the form, the landlord confirmed the wording was inaccurate and submitted a corrected verification stating : no 30-day late payments positive rental history The landlord also contacted the lender directly to clarify the misunderstanding. Although the corrected form resolved the issue, the matter continued to be raised. 

Repeated Requests & Lack of Clear Guidance Between XX/XX/XXXX and XX/XX/XXXX : documentation was repeatedly requested after submission requirements appeared to change without clear guideline references requests were made for documents that government agencies can not provide on demand clear written guidance identifying what would satisfy underwriting requirements was not provided communication delays occurred while deadlines approached Impact The prolonged delays and shifting documentation requests have placed the mortgage approval at risk despite good faith compliance and submission of all available documentation. 

Requested Resolution I respectfully request : 1. A compliance review of the underwriting process 2. A clear written explanation citing the specific FHA guideline preventing approval 3. confirmation whether the submitted documentation satisfies underwriting requirements 4. assurance that underwriting standards are being applied consistently and fairly All requested documentation has been provided, and we are seeking a transparent and fair resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation