Consumer complaint received 2019-05-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: CITIBANK, N.A.
State: AL

Complaint narrative:
I signed up for an online promotion being run by Citi Bank, NA, on XX/XX/XXXX requiring {$15000.00} in New money for at least 60 days to receive {$400.00}. I deposited {$15000.00} in aggregate into two accounts, {$13000.00} into a checking and {$1500.00} into a savings account on XX/XX/XXXX. I made no other transactions in the account aside from closing the account on XX/XX/XXXX. Citi is refusing to honor the promotion, and will not issue a check XXXX {$400.00} after I satisfied all the requirements of the promotion. I called on XX/XX/XXXX and spoke to two individuals, the supervisory XXXX ( rep id XXXX ) stated that I forfeited the promotion because I closed my account. There was no such provision in the offer.I have listed the promotion offer details below : " WHO IS ELIGIBLE FOR THIS OFFER? 
Eligible Customers are New-to-Citibank Customers who ( 1 ) enroll in Citibank 's $ XXXX/ {$500.00} Checking and Savings Offer, ( 2 ) open a new Eligible Checking Account, and ( 3 ) open a new Eligible Savings Account. 

WHAT ARE THE REQUIRED ACTIVITIES TO EARN THE CASH BONUS FOR THIS CHECKING OFFER? 
To qualify to earn the $ XXXX/ {$500.00} Cash Bonus, you must enroll in this promotion. See If I am eligible, how do I enroll in this promotion? Eligible Customers must open a new consumer regular checking or interest checking account in The Citibank Account Package as first signer ( Eligible Checking Account ) and open a new Citi Savings Account in the same Citibank Account Package as first signer ( Eligible Savings Account ) during the Offer Period and complete the following required activities : Within thirty ( 30 ) calendar days of the opening of the new Eligible Checking Account, any owner of either eligible account must make a deposit of {$15000.00} or more ( multiple deposits allowed ) in New-to-Citibank Funds into the new Eligible Checking Account and/or the new Eligible Savings Account. 

A minimum balance of {$15000.00} must be maintained for sixty ( 60 ) consecutive calendar days following the date when the {$15000.00} deposit was made ( Minimum Balance ). The Minimum Balance may be held in one of the eligible accounts or in a combination of the eligible accounts. For example, a {$15000.00} balance in the Eligible Checking or Savings Account for sixty ( 60 ) consecutive calendar days will fulfill the Minimum Balance requirement. In addition, balances of {$10000.00} in the Eligible Checking Account and {$5000.00} in the Eligible Savings Account for sixty ( 60 ) consecutive calendar days will also fulfill the Minimum Balance requirement. 

To qualify for a {$500.00} cash bonus, within sixty ( 60 ) days of opening the new Eligible Checking Account, you must complete the required activities above and also complete one ( 1 ) Qualifying Direct Deposit into the Eligible Checking Account for two consecutive months. A Qualifying Direct Deposit is an Automated Clearing House ( ACH ) credit, which may include payroll, pension or government payments ( such as Social Security ) by your employer, or an outside agency. 

If you choose to keep your entire Minimum Balance in one account, however, please note any account which maintains a XXXX balance for ninety ( 90 ) days is subject to closure in Citibank 's sole discretion. 

AFTER I OPEN MY ACCOUNT AND ENROLL IN THE $ XXXX/ {$500.00} CHECKING AND SAVINGS OFFER, ARE THERE ANY APPLICABLE FEES? 
A monthly service fee of {$25.00} and a {$2.00} non-Citibank ATM fee applies to the checking account in The Citibank Account Package if a combined average monthly balance of {$10000.00} or more is not maintained. Fees could reduce account earnings. For all account pricing details please visit citi.com/compareaccounts. 

IMPORTANT TAX INFORMATION : {$400.00} Bonus Offer : The {$400.00} bonus will be reported to the IRS as interest to the first signer on the account, in the year received, as required by applicable law. Bonus payments will be reported on IRS Form 1099-INT for the year received. Customer is responsible for any applicable taxes and consulting a tax advisor. Citi is not a tax advisor. To be eligible for the bonus, Citibank must receive a valid IRS Form W-9 ( Request for Taxpayer Identification Number and Certification ) and the account holder must not be subject to backup withholding. Non-resident aliens are ineligible to participate in this offer. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation