Consumer complaint received 2025-01-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
Subject : Urgent Demand for Correction of Credit Reporting and Notice of Potential Litigation** **Dear Capital One, ** I am writing to formally demand immediate correction of the inaccurate reporting of my car note payoff on my credit report. Despite my efforts to resolve this matter through your customer service, my account remains erroneously reported as being in collections, which is both factually incorrect and damaging to my financial standing.

# # # Statement of Facts - I paid off my car note in full on [ insert date of payoff ]. I expected this to be accurately reflected as a positive payoff.

- Instead, my credit report indicates that this account is in collections, negatively impacting my credit score and preventing me from obtaining necessary financial services, including business loans.

# # # Legal Violations Your actions constitute multiple violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ), including but not limited to : 1.

**FCRA 602** : Requirement to provide accurate information to credit reporting agencies.

2.

**FCRA 609** : The consumer 's right to dispute inaccuracies and receive a timely response.

3.

**FCRA 623 ( a ) ** : Obligation of furnishers to provide accurate information to credit reporting agencies.

4.

5.

**FCRA 616** : Liability for willful noncompliance, which can result in statutory damages.

**FCRA 617** : Liability for negligent noncompliance, allowing for recovery of actual damages.

6.

**FCRA 605** : Prohibits reporting of negative information beyond seven years ( if applicable ), which could be relevant if this erroneous reporting continues. 7.

**FDCPA 1692e** : Prohibits false or misleading representations in the collection of any debt.

8.

**FDCPA 1692g** : Requires validation of debts and the right for consumers to dispute the validity of a debt.

9.

**FDCPA 1692f** : Prohibits unfair practices in debt collection, which includes reporting inaccurate information.

# # # Demand for Immedia
te Action Given the severe impact this situation has on my ability to secure financing and support myself during my current hardships, I demand that you : 1. Immediately correct the reporting of my account to reflect a positive payoff status.

2. Remove any negative reporting related to this account from all credit reporting agencies.

3. Provide written confirmation of these corrections.

4. Cease any further collection activities associated with this account.

# # # Notice of Potential Litigation Please be advised that if this matter is not resolved within 15 business days from the date of this letter, I will pursue legal action against Capital One for these violations. This will include filing a complaint with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and any other relevant regulatory bodies. 
I urge you to treat this matter with the utmost urgency, as the ongoing negative reporting is causing me significant financial distress and hardship.

Company response to consumer: Closed with explanation