Consumer complaint received 2025-11-10 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
i applied for the XXXX  XXXX  and i was approved i certified and everything. I had alot of issues with getting my payments i had to fax over documents and was waiting to hear back from XXXX. So i was told by XXXX  that the would contact me with a court date over the phone to speak to a judge. Meanwhile my wallet got stolen and it contained my id and social security number my important info, like my XXXX  account information and my email and passwords. from the park. 
So while i was waiting to hear back from XXXX nothing. My mom called me and told me that my grandmother that lived in XXXX XXXX was sick and i had to care for her to help my mom also my mom said she dont think she going to live much longer. So the next day i took my belongings and went to the XXXX XXXX. Before i left i tried signing onto my XXXX  account and email and it wouldnt let me.I didnt think to much about it. I stayed in the XXXX till my grandma passing i belive i moved back in XX/XX/XXXX. ( i sent a copy of lease from my mother. ) So i was looking at my irs online account checked my past transcript and prior taxes and i looked on XXXX and seen that it stated i recieved XXXX and also i recieved almost to XXXX from state of XXXX  which i never lived or visit so i called XXXX bank of america and that when i found out about all the transaction made and there was not XXXX XXXX but XXXX cards sent the address they had on file which was XXXX XXXX XXXX, XXXX, CA XXXX and found out they used my info and id to rent motel/hotel car loan and XXXX knows what else. So the person who stole my wallet is the same person who got my XXXX  cards. i filled a police report filled a complaint with FTC wrote a written statement what happened sent in a lease and this final time i sent proof the address they sent to me is a commerical buisness not a residental address and i never lived there, the adress is a storage and u haul company. So they have denied me XXXX  times i done everything i could and nothing. I truly feel that they dont read the papers i fax in i sent i fax with new supporting information the bank says it takes up to XXXX  days to be posted to my account well i called and the bank card solution told me my claim XXXX was all denied same day XXXX hours later and that was on the XXXX of XXXX i feel they really dont read anything. I asking for a full refund. Also to state that i did everything i could to show them proof that i never recieved the XXXX cards and also why would they send XXXX cards for. I would like in writing from the XXXX  department that they have read and recieved my documants, I done everything they asked why cant they do the same. This is my money they are playing with and they would be upset to if it was the other way around. All i want is my money back please and for shown the same respect that i have shown by taking time to get all information they asked for.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation