Consumer complaint received 2025-01-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am filing this formal complaint regarding the collective failure of Experian, XXXX, and XXXX to comply with federal laws that govern credit reporting practices, including the Fair Credit Reporting Act ( FCRA ). Despite my repeated efforts to dispute inaccuracies on my credit reports, these agencies have refused to correct or remove inaccurate information, failed to conduct reasonable investigations, and in some cases, reinserted previously removed errors without proper notification. 

Their continued violations of federal laws have caused significant harm to my financial standing, restricted my access to credit, housing, and employment opportunities, and resulted in undue emotional and financial stress. Below, I outline the specific legal violations, the harm caused by their actions, and the resolution I seek. 
1. 15 USC 1681e ( b ) Accuracy of Reports Credit reporting agencies are required to ensure maximum possible accuracy in credit reports. My disputes have provided clear evidence of inaccuracies, yet these errors remain unresolved, showing a blatant disregard for this requirement. 
2. 15 USC 1681s-2 ( b ) Duty to Investigate Disputes Furnishers of information and credit bureaus must conduct reasonable investigations upon receipt of a dispute. However, Experian, XXXX, and XXXX have failed to adequately investigate my disputes, leaving inaccurate information on my credit reports. 
3. 15 USC 1681i ( a ) ( 5 ) Correction or Deletion of Inaccurate Information When inaccuracies are identified, credit reporting agencies must correct or delete the information. Instead, these agencies have ignored evidence provided in my disputes, refused to remove inaccuracies, or closed disputes prematurely without resolution. 
4. 15 USC 1681c ( c ) Prohibition of Reappearance of Deleted Information This provision prohibits the reinsertion of previously deleted information unless strict reinvestigation procedures are followed. In my case, previously removed errors have been reinserted into my credit reports without proper notification, violating this requirement. 
5. 15 USC 1681i ( c ) Notification of Reinserted Items Credit bureaus are required to notify consumers when previously deleted information is reinserted. I have not received any such notifications, despite errors being reintroduced to my credit reports. 
6. 15 USC 1681n Civil Liability for Willful Noncompliance The ongoing refusal to comply with federal laws constitutes willful noncompliance, making these agencies liable for damages caused by their actions. 
7. 15 USC 1681o Civil Liability for Negligent Noncompliance The agencies negligent handling of my disputes has directly harmed my creditworthiness and financial opportunities. 

Due to these violations, I have experienced : Financial Harm : The inaccuracies on my credit reports have resulted in higher interest rates, denial of credit, and missed financial opportunities. 

Restricted Access : Errors on my credit reports have negatively impacted my ability to secure housing, employment, and other life-changing opportunities. 

Emotional Distress : The frustration and stress of repeatedly disputing errors and being ignored have taken a toll on my mental well-being. 

Additional Expenses : I have incurred costs for sending dispute letters, obtaining credit reports, and seeking assistance to resolve these issues. 

I also want to highlight the CFPBs recent lawsuit against Experian and XXXX for sham investigations of credit report errors. This lawsuit directly reflects my experience with these agencies, as they have repeatedly failed to conduct meaningful investigations into my disputes and have dismissed them without resolution. 

I respectfully request the following actions to resolve this matter : Thorough Investigations : Ensure that Experian, XXXX, and XXXX conduct proper investigations of my disputes, following all procedures mandated by the FCRA. 
Removal of Inaccurate Information : Require the immediate correction or deletion of inaccurate, incomplete, or unverifiable information on my credit reports. 
Accountability and Penalties : Enforce penalties against these agencies for their repeated violations and monitor their compliance to prevent future harm to consumers. 
Compensation for Damages : Assist in holding these agencies accountable for the financial and emotional harm caused by their non-compliance. 

The actions ( or inactions ) of Experian, XXXX, and XXXX have violated my rights under the FCRA and caused significant harm. I trust the CFPB will take my complaint seriously and ensure these agencies are held accountable for their non-compliance. 

I am available to provide any additional information or documentation needed to support my case. Thank you for your time and attention to this matter. 

The Accounts That Need To Be Removed Are As Follows : XXXX XXXX Date Opened XX/XX/XXXX Balance {$550.00} Date Updated XX/XX/XXXX Date Closed XX/XX/XXXX Pay Status >Charge-off< XXXX  XXXX Date Opened XX/XX/XXXX Balance {$7200.00} Date Updated XX/XX/XXXX Date Closed XX/XX/XXXX attached to this complaint you will find my new Identity Theft report along with previous letters i have sent to this company

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation