Consumer complaint received 2024-10-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Ocwen Financial Corporation
State: TX

Complaint narrative:
If you wan na see a nasty level of greed and capitalism and investigation needs to be done on these mortgage companies. 

I wonder if the corporate side of PHH Mortgage aka as # ocwen know what theyre in office employees are doing the elderly people who have loans with them and those families of deceased parties that have loans with them. This cant be legal. 

The sad part about this is the world is moving too fast for people to care, until it hits home for you. but Im gon na tell you exactly what theyre doing. Someone needs to audit this company because what theyre doing cant be legal.. 

I am in the process of purchasing my moms home from PHH Mortgage to another mortgage company called XXXX. PHH is attempting to block that purchase only because they want to do a auction on the house just so they can hike up unnecessary fees when we have the full payoff readily available. We just need the wire information. 

When you call and you request to speak to a supervisor or a manager, they keep you on a long time just to pass you on to any available associate in a randon dept with no experience or authority then tells you theres nothing they can do. I spoke to a guy named XXXX allegedly his name is XXXX. Everyone in this office has an XXXX accent. So it makes me feel like they are overseas taking these calls XXXX claimed to be an escalation associate ( not a manager or supervisor like we requested ). I asked him for a supervisor or a manager, and he told me no one will be available ever I said, sir this is an escalation matter. Please have your supervisor or manager call me. He told me he doesnt have to do that at all that the department that handles foreclosures and auction, sales doesnt have an incoming line for customers to reach them and they dont make outgoing calls. 

Keep in mind I have another mortgage company thats attempting to buy the home. 

We have the funds for the full payoff and additional fees and interest. we just need to know where to send the payoff and XXXX laughed and told us they refused to take our pay off because they think they can get more for the house. They dont care about our efforts. 

The First the auction on the house took place on XX/XX/XXXX with a bid of {$48000.00} and no one bought it. The auction closed and the house went back to PHH to give XXXX and opportunity to issue the full payoff for {$73000.00}. 

Now PHH is hiking additional fees that they cant back up with documentation and when we call they dont want to provide any info regarding the property. 

After research, it appears that there are several people that are being bullied into forced foreclosures and auction sales because the company chooses not to accept the full payoff because they prefer to add on additional interest in fees and the joke is they dont even want the house they are being bullies. 

If you know of any attorneys or news outlets that will look into this matter please tag them. 

They know the elderly have fixed incomes so they take advantage of them. 

The corporate address for PHH Mortgage is XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, NJ XXXX. 

Dear FBI Federal Bureau of Investigation Consumer Financial Protection Bureau ( CFPB ) I went down the rabbit hole. 

There is an issue with the title on my mothers home where the new owners would HAVE to legally get my brother to sign off on the deed to move forward. The deed was under my brothers name prior to the quick sale of the home. # PHHmortgage sold the home on XX/XX/24 for {$48000.00}. 

The new deed holder is # renaissanceHomeEquityLoan. I found an address for this company but no phone number. 

XXXX XXXX XXXX XXXX XXXX XXXX fl XXXX But I googled the address and guess what pops up??? Youve guessed it!! # Ocwen guess who is associated with Ocwen wait for it yup! # PHH. According to PHH last week in XXXX, they said the house never sold and it was going through an auction with # hubzu I guess someone is lying again they sold the house on XX/XX/24 and changed the deed.. but what can you expect from a company that changes their business name every few years. Matter of fact, PHH is in the process of changing their name to XXXX XXXX. 

Remember we attempted to buy the home based on the payoff PHH gave us for {$73000.00}? They declined to allow it and ignored my calls and would not allow me to speak to the supervisor/management team for the payoff dept. The same people who would not allow the wire of the funds?? 

Guess who called me once I tagged the FBI, the consumer protection agency, and the XXXX XXXX news outlets??? 
Youve guessed it! PHH and magically it was a supervisor allegedly. ( Remember they told me they didnt have supervisors or managers ) interesting Sounds fishy. But capitalism doesnt stereotype. 

XXXX XXXX and XXXX XXXX XXXX this is what is going on with this financial institutions from the mortgage side of the world. They are doing to this to helpless homeowners Especially the XXXX on fixed incomes. So add this to your things to do list ( how to stop illegal foreclosures on families just to make a quick profit ) PHH also makes up fictitious fees to increase the payoffs but they have no supporting documentation to backup the fees. If you inquire about the fees, they place you on 20-25 hold times and transfer you to department with untrained associates who read off of scripts and then they hang up on you never calling you back.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation