Consumer complaint received 2025-04-16 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Rent Recovery Solutions
State: FL

Complaint narrative:
The 1st letter I received about the debt was XX/XX/XXXX from Rent Recovery Solutions. I never received any notice/bill from the leasing company. I called on XX/XX/XXXX to verbally dispute, request verification, and let them know that I was also sending a written dispute. The collections agent took my verbal dispute, and ensured verification would be sent. I never received anything via email or postal mail. I sent out my written dispute and request for verification as well. I recently received a letter from them regarding my dispute. The letter is dated XX/XX/XXXX. They provided partial verification. They provided me 2 of 10 pages of the lease and a " Resident Collections Ledger '' with a list of charges beginning on XX/XX/XXXX. The 1st charge is in the amount of {$25.00}, but the balance on the 1st charge is {$3500.00} so they did not provide any verification of that amount or the charges prior that led to that amount. When I called and spoke to a representative, she wasn't much help, and it turned into me not being allowed to speak. I attempted to go over some of the main charges that I noticed first as I have not been able to go through them all yet, alongside not being provided full verification of charges within 30 days. She told me that they reported it to the credit bureaus because they could not reach me over the phone, but I disputed the charges verbally and in writing requesting verification, and I was not receiving it. When I tried to stop her as she was going through dates to ensure I could respond was when I realized that she was not going to allow me to say anything further. Based on what she said, after I spoke to her on XX/XX/XXXX, they reached out to the leasing community on XX/XX/XXXX, the community responded XX/XX/XXXX, and then they were just trying to call us and didn't hear back. They never provided any verification as requested. As she was repeating that she could not reach me when calling was when I tried to stop her to remind her that I requested verification in writing that I never received until the letter dated XX/XX/XXXX. She ended up hanging up on me upon requesting a supervisor stating that I was yelling when I was only trying to get her to pause a second, and listen to me. She did not want to allow me to speak at all. I called back, and she transferred me to a supervisor where I got a voicemail. I am waiting to hear back, but based on that phone call, and the information provided so far, I realized that they are not going to cooperate or help. I was only able to even mention 2 charges so far. One of those charges is dated XX/XX/XXXX in the amount of {$250.00} that is described as " Monthly Pet Fee ( XXXX animals found at move out ). '' That is not true, and there was no one did a walk through of the apartment with me upon eviction. The other charge I got to mention was dated XX/XX/XXXX in the amount of {$830.00} described as " Eviction Charges. '' 1 of the 2 pages of the lease that they provided to me has a section named Security Deposit Deductions and Other Charges. In that section, it states, " a charge ( not to exceed {$100.00} ) for owner/manager 's time and inconvenience in our lawful removal of an animal or in any valid eviction proceeding against you. '' She pulled up the lease and followed along as I read that to her as she was attempted to interrupt me prior to fully reading it saying that it says nothing about evictions. When I finished reading, her only response was she will have her supervisor explain that to me better. I was charged {$830.00} for eviction charges when the lease clearly states it can not exceed {$100.00}. Overall, I am having trouble not only with the charges being incorrect, but them NOT providing full verification upon request and not cooperating to dispute these charges alongside deceitful and unfair tactics and communication. There is much more to dispute as they are attempting to collect a total of {$7900.00} which is outrageous and not verified. I have attached all they've provided me with. Unfortunately I spilled coffee on them, but they are still legible.

Company response to consumer: Closed with explanation