Consumer complaint received 2025-01-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: U.S. BANCORP
State: FL

Complaint narrative:
The morning of XX/XX/year> at XXXX eastern time I randomly get two notifications on my phone stating by XXXX XXXX XXXX and US Bank cards were removed from my XXXX XXXX I immediately check my email and there's XXXX correspondence. Now i'm alarmed and confused as with XXXX correspondence I was suspecting fraud. I call the number on the back of my card and reach cardmember services. They state my account is closed and they have to transfer for me to the " customer authentication department ''. After being left on hold multiple times for up to a hour at time and repeated call backs I finally got ahold of someone in that department. They look into my info and tell me both my US Bank and XXXX XXXX XXXX XXXX  are both closed which are both coincidentally issued by Elan Financial Services. At XXXX eastern time on XX/XX/year> on a recorded phone call with cardmember services of Elan Financial Services I request why they closed my accounts and the rep who went, " XXXX XXXX most likely a shortened version of their name for privacy purposes told me multiple times that the reason for my account closure is 'cause of the use of XXXX, XXXX XXXX XXXX, and XXXX XXXX on the account which is deemed high risk. Now i'm really confused as I use all these services on my credit cards on a daily basis with no issue as I believe most Americans do as these are extremely common for every day use. I always pay my Elan Financial Services cards on time, have never been late or missed a payment, never carry large balances, no history of even XXXX single charge back or instant of fraud whatsoever. If any of this was the case then I would be more understanding, however it's not as I have perfect history with them. The rep by the name of " XXXX '' stated to me multiple times that the reason for my account closure is 'cause of the use of XXXX, XXXX, XXXX, and XXXX XXXX on the account which is deemed high risk. He stated this multiple times. So I ask them where in the card member agreement does it state you can't use any of these services or else your account will be closed or deemed high risk? It does not state any of these services in the card member agreement whatsoever yet the rep told me multiple times stating using XXXX XXXX, XXXX, XXXX, or XXXX will deem your account high risk. Since this is not stated anywhere in the cardmember agreement it's unlawful, extremely deceptive and wrong as if consumers knew that using any of these services would deem their account high risk then of course they would simply not use those services. If I knew that it would deem my account high risk I wouldn't use any of those services yet it doesn't state that anywhere in the cardmember agreement. Their practices are deceptive and not transparent. Another rep after " XXXX '' by the name of " XXXX '' Also blatantly lied to me stating they did a credit review on my account which is an easy lie to prove as their would be a soft inquiry on my credit report which their is not as would be the case for any account review. All I request for now is for both of my accounts to be back open and ready for daily use as usual. If this matter is not resolved within XXXX of XX/XX/year> I will escalate this even further to the State attorney general for deceptive practices, i '' ll make sure all accounts payable and receivable by Elan Financial Services are audited, as well as go viral about Elan Financial Services deeming accounts high risk for using XXXX XXXX  XXXX, XXXX, and XXXX which will result in thousands of people willingly cancelling their cards issued by Elan Financial Services XXXX There are also several FCRA violations which i'll be seekling remedy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation