Consumer complaint received 2025-10-31 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
TD Bank, the issuer of my Nordstrom credit card, has provided false and misleading information in both its CFPB response and its credit reporting.

TD Bank admitted in writingin a letter sent to methat I was approved for a reduced-payment plan with a scheduled monthly payment of {$110.00}. The letter explicitly stated that I was to continue making those payments and that past-due amounts were to be disregarded while the plan was active. Despite that written confirmation, TD Bank falsely claimed to the CFPB that I stopped making payments after XX/XX/year>. 

That claim is untrue and contradicted by TD Banks own furnished data. My TransUnion credit report, which reflects information supplied directly by TD Bank, shows payments of {$120.00} in XX/XX/year> and {$150.00} in XXXX XXXXboth exceeding the agreed-upon plan amount. TransUnion can not display payment amounts unless the furnisher reports them, so the presence of those figures proves TD Bank itself acknowledged receiving those payments while simultaneously denying them in its CFPB response. 

Under FCRA 623 ( a ) ( 1 ) ( A ), furnishers must report information accurately. Further, the Consumer Data Industry Association ( XXXX ) XXXX XXXX Reporting Resource Guide XXXX clearly prohibits re-aging or resetting the Date of First Delinquency ( DOFD ) unless an account has been brought fully current. A reduced-payment or hardship plan does not bring an account current ; it simply modifies repayment terms. Therefore, the DOFD must remain tied to the original delinquency period ( XXXX ). 

By continuing to report XXXX delinquency statuses during an active, approved hardship arrangement, TD Bank furnished data that is materially inaccurate and misleading, violating both FCRA 623 and XXXX XXXX guidelines. This conduct constitutes illegal re-aging, as it restarts the delinquency clock and extends the credit-reporting period well beyond the seven-year limit permitted by law. 

Additionally, TD Bank closed the account as part of the payment-plan process, yet all three credit bureaus list it as Closed by Consumer. I did not request closure ; the creditor did. Reporting a creditor-initiated closure as consumer-initiated is another instance of false furnishing. 

In summary, TD Banks reporting and statements are inaccurate on multiple fronts : They issued a written reduced-payment plan letter but later denied payments made under that plan ; They continued reporting active plan payments as XXXX delinquencies ; They re-aged the account in violation of FCRA 623 and XXXX XXXX XXXX ; and They misrepresented the closure as consumer-initiated. 

These actions make the account appear newer and more derogatory than it truly is, causing ongoing harm to my credit profile and violating federal accuracy requirements. I request CFPB oversight to ensure TD Bank corrects the tradeline to : XXXX. Reflect the verified payment-plan history documented in their own letter ; XXXX. Restore the original XXXX DOFD ; and XXXX. Accurately list the closure as creditor-initiatedor delete the tradeline entirely if accurate verification can not be established.

Company response to consumer: Closed with non-monetary relief