Consumer complaint received 2024-08-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I am writing to formally file a complaint regarding multiple issues I have encountered the past 3 days with JP Morgan Chase changing the status of my account from set to be closed, then to restricted all while putting a payroll check on hold and providing no written explanation for the hold, when the hold will be lifted and funds available. XX/XX/XXXX my account was set to be closed by my written request to Chase, XX/XX/XXXX they accepted a deposit and have since held it with no reason and no release date. The payroll check cleared on XX/XX/year> and once notified it had cleared they restricted my account and I am unable to pay my mortgage and living necessities because they are holding my paycheck and have blatantly lied during phone conversations and in branch visits. Chase has not upheld the banks obligation under XXXX XXXX to provide me with any written documentation about the check being held, a written explanation for the recent restriction placed on my Chase Bank account, as well as the refusal to release the funds from the payroll check I deposited. My account number is XXXX and I made mistakenly made XXXX mobile deposits recently, My primary Bank is XXXX XXXXXXXX XXXX XXXX and I deposited my check for XXXX with them but it wasn't processing so I deposited it on accident with Chase and immediately reached out to chase and informed them of my mistake approximately XXXX after the deposit, I was told they will put a stop payment on it and my account will be set to close as I requested during that same call. Upon contacting your customer service, I was informed that my account had been restricted on XX/XX/year> and at that time the check had cleared with JP Morgan Chase and a worker at the branch said that there was nothing that could be done a check will be mailed in 30 days, despite me providing proof that JP Morgan Chase cleared the check and a written letter from Schools that they rejected the check and it was withdrawn from my Schools account and I was charged a XXXX XXXX  NSF fee, they since have reversed the XXXX dollar fee upon hearing of my situation with chase and the complete run around and borderline XXXX  hold I was dealing with as chase has held my check and cleared the check and is not releasing it or closing my account as I requested on XX/XX/XXXX. I have not received any written notice or official communication explaining the reason for this action. Therefore, I kindly request a detailed written explanation. 
I was asked to provide a letter from the other bank stating that the check was returned. After complying with this request, I was then asked to provide a letter from the bank where the check cleared. These requests seem to be causing unreasonable delays in accessing my funds. I have not received any written notice or official communication explaining the reason for this action. Therefore, I kindly request a detailed written explanation for : XXXX. The specific reasons for the restriction placed on my account. XXXX. The basis for refusing to release the funds from the cleared payroll check. 3. The bank 's legal authority to request letters from other banks after the check had been cleared by chase and withdrawn from my employer 's account. 

Chase Bank has not provided me with any written notice of a restriction on my account or any written reasons for holding my funds or when the funds will be available, they are violating federal regulations, specifically the Expedited Funds Availability Act ( EFAA ) and its implementing regulation, Regulation CC. Banks are generally required to notify customers when they place a hold on deposited funds, including the reasons for the hold and when the funds will be available. They failed to so such and I am furious about my paycheck being held by this awful and XXXX  financial institution. I took time off work to resolve this issue and ultimately was lied to by numerous chase employees, given multiple explanations and made to look like a XXXX. I will not rest until this matter is resolved and my funds are available to withdraw, and I can rid myself from this nightmare and I can pay my bills that have been in limbo because of the negligence and Unethical Behavior this bank has operated with. I will file complaint after complaint, I have informed the local news stations in my area, talked to the local bank regulator organization and will visit a branch a day and voice my displeasure in person. I would like to see any and all documents related to my account, and I would suggest Chase leadership listen to my calls to customer service the past 3 days and hear fir themselves that blatant and unimaginable lies I was told. Each person I spoke with had no idea what they were talking about and had no idea how to help me expect to lie to me and have me chasing my tail. I will continue to be at a chase branch until this is solved, I will voice my displeasure to customers and potential new customers because this is wrong. The check cleared, Chase has the money, why continue to hold it with no release date on record. 

I want my funds that I worked for and my employer paid. Chase the check cleared and was paid, I need my money and I will not wait for a check 30 days from now, this is urgent so act wih some concern and train your employees better.

Company response to consumer: Closed with non-monetary relief