Consumer complaint received 2025-07-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX  - settlement deposited {$470000.00} to my primary bank account

w CHASE XXXX XXXX XXXX  This was a large amount of money I was not associating with any bad people so I had thought and still unsure of by which being said I did not check my account religiously as someone who would if they were living paycheck to paycheck. 

XX/XX/2023 - discovered that someone had used my card information on a gambling website XXXX XXXX - CHARGED OVER {$46000.00} in increments of {$300.00} a transaction/ est {$1500.00} to {$5000.00} DAILY - I IMMEDIATELY REPORTED IT TO CHASE BANK XXXX 
There were 86 transactions from the time that the settlement was issued to my bank account to XX/XX/XXXX and the total amount {$46000.00} Chase Bank approved only three of them and the amount of {$900.00} THEY DENIED THE REMAINING 83 TRANSACTIONS WHICH LATER I DISCOVERED THE REPRESENTATIVE NOT INPUT THE NOTES PROPERLY INTO THE COMPUTER SYSTEM AND INSTEAD OF PUTTING THE CUSTOMER DIDN'T HAVE AN ACCOUNT WITH THE MERCHANT.... 

THE REPRESENTATIVE TYPED IN THE CUSTOMER HAD AN ACCOUNT WITH THE MERCHANT. 

REGARDLESS THAT IF THEY WOULD HAVE INVESTIGATED THIS THEY WOULD HAVE CLEARLY SEEN THAT THE PLAYER NAME DID NOT MATCH THE NAME ON THE ACCOUNT WHERE THE CARD WAS USED NUMEROUS TIMES THUS IMMEDIATELY DECLINING MY CLAIM AND CONTINUOUSLY DENIED THE CLAIM FOR IT WAS GETTING KICKED OUT FASTER THAN IT TOOK TO PROCESS THE FRAUDULENT TRANSACTIONS. 

* Chase was negligent in protecting my account and my assets as when a problem arise I was never notified I had money taken out of my Chase bank account since you XXXX XXXX then fed to another XXXX XXXX account and another and then it was gone I have transactions that are based out of XXXX XXXX and XXXX that can not prove a customs receipt that were stolen from my account that were never authorized There are transactions that were done that I've disputed and nothing ever gets resolved as it takes me longer to file the claim then it does for them to kick it out I have asked for documentation I get none I was told that as long as I provide new information and they'll open up the claim but other than that I'm screwed I've submitted a police report I have included in documentation I lost out and not just the {$46000.00} with XXXXXXXX XXXX but over XXXX on XXXX XXXX XXXX account {$17000.00} on another as well as an unknown amount through XXXX XXXX etc all because someone was taking money out of my account Chase was not paying attention and protecting my assets and freezing something when they notice was wrong but yet when the account was emptied that XXXX of XXXX they turned their back on me and said they didn't want me as a customer I lost over {$320000.00} stolen from my account All of the XXXXXXXX XXXX transactions from equaling {$300.00} a transaction along with the transactions from merchants ( wow dated after XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  transactions sent to myself kids etc that were repeated transactions in the amount of no less than {$500.00} a piece ) etc Should have been flagged by the financial institute IE Chase Bank all of these insane transactions I have disputed yet they all got declined and I got blanched for doing them myself which was not true I want all of these claims to be reopened and to be actually handled appropriately and not immediately sent to a shredder file as I feel like I've been blackballed for no reason and then the end result my account was shut down it was drained in less than a year and I'm left without and unable to get answers at the bank for they will not help me they will not even talk to me

Company response to consumer: Closed with explanation