Consumer complaint received 2025-06-04 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XXXXApproximately seven or eight months ago is when I started getting sick and I began running into some issues where a lot of doctors appointments and I wasnt working as much as I normally would. I fell behind. Then once the XXXX  went into full-blown, I was in the hospital. my daughter tried to take care of the bills as much as possible, and my account started becoming overdrawn. Nothing to extensive $XXXX  here $XXXX  here but approximately a year ago with my mortgage payment, XXXX XXXX was hacked and my Social Security number and everything was compromised and I began seeing fraudulent charges so I went through what I thought to be the proper channels at the bank to dispute some of them and some of them they did some of them they didnt certain ones were getting charged every month even though every month I told them this isnt me. I dont do it. I opened up another account and it was good for about six months and the same thing started happening went into the bank and told them what happened And they suggested a opening savings account which I did and I would put all my money in my savings and then transfer what I needed into checking and what not for bills with that being said there was a dispute in regards to place called XXXX XXXX and I disputed it and they said they had sent product or what not organic herbs or something like that And I said no I didnt get anything like that anyhow, the next day I go to transfer money to my child and my account is closed or in the process of being closed by the bank the same bank Ive used for 20+ years the same bank my parents use my brother uses my kids use When I asked for an explanation. They said oh its just the powers that be nobody can tell you why it was closed OK well give me the money thats in there over XXXX  and some dollars they said oh no your other account is overdrawn. I said how could it be overdrawn? I only transfer certain amounts in there while all of a sudden they said This charging not charging in this charge I said its not possible Im telling you its not me just give me my money $XXXX. I need to get XXXX  I need to live on this. I have direct deposit going into this account. They said that my direct deposit will be frozen probably up to two weeks. I asked what am I supposed to live on? They said I dont know. I said this isnt right youre gonna have over $XXXX  on mine and youre telling me theres oh sorry and this is the branch manager at Chase Bank in new XXXX XXXX telling me this Very nonchalant while Im sitting there after a XXXX XXXX XXXX theres nothing that she can do. There is no reason that she can give apparently and sorry for your luck basically\nI ended up leaving and ran out of gas a quarter mile from my house couldnt get gas because I didnt have money cause my card wouldnt work after my XXXX XXXX  walking in 90 heat because this bank for whatever reason nobody could give me stole my money and I have no money to live on I have to beg people for money because the bank decided they think after 20+ years of using the same bank basically the same account nobody could give me an answer and respect me enough to tell me why this is happening, but you stole my money and I have no money to live on and they basically sorry for your luck. I certainly hope they would never do that to somebody else. This is got to be stopped. This is not fair. I have no money for XXXX  no money for nothing in this bank just without notice and they did say they sent it to my house but funny that I dont have it. Never got a piece of paper when I login every single day to my account not once did it say on there not once did it warn you not once did it tell you even when I called to activate my bank card did it say you arent going to have this account they allowed me to put money in my account, but they stole my money that I used for XXXX XXXX that I used to have heat and electric and water that I dont have now'

Company response to consumer: Closed with explanation