Consumer complaint received 2025-10-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
I went to XXXX XXXX to trade in my car for a new one, using the same bank to finance as my prior vehicle I was trading in. We were held up for XXXX days by STUPID SENSELESS ERRORS MADE BY EXPERIAN AND THEIR INCOMPETENT WORKERS WHO REFUSED TO FIX THE PROBLEM!!! My address is, and has been since XXXX : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXXXXXX XXXX XXXX. I added the XXXX XXXX XXXX our mailboxes at the multi-unit house I rent from do not lock! All is XXXX ADDRESS!! They spilt my address up into XXXX different ones, they left off my XXXX XXXX, they added it to my prior address which was a house ( XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  was my prior address before this XXXX and it was a house, yet they added the XXXX XXXX to it instead of my current address ), they are showing my security/fraud alerts as if I am current military which I am NOT and have never been. My father was in the military, but I worked for XXXX XXXXXXXX XXXX, and XXXX XXXX The time limit of the XXXX alerts are wrong, they went onto my account years ago when the IRS breach and OPM breach XXXX occurred back in XXXX for the IRS breach XXXX from XXXX forward I had my personal information hacked XXXX or more, mostly due to STUPID ERRORS like this and my having to give all of my personal information out to everyone due to it, and the lack of competent employees handling my data, it was also breached through these credit reporting agencies and XXXX too XXXX XXXX is the only XXXX whom have the correct information listed right now. Experian and XXXX do NOT! I circled the corrections I want made on the photos, mainly my address corrected as listed above, and my security alerts removed as they are incorrect, so I will add them on again myself!!! I have spent the last XXXX days trying to update all with NO HELP and being thrown from incompetent employee to incompetent employee, at Experian, first XXXX, then XXXX, than XXXX, and all were worthless and kept me on the phone over an hour and did NOTHING to help, XXXX was distracted by his kids in the background, refused to listen to me or the finance XXXX telling him the credit report that they and XXXX Bank pulled from their business did NOT have my XXXX XXXX listed with my address, nor did it the XXXX XXXX XXXX therefore they could not complete the application and process the car loan documentation without them correcting all. XXXX insisted it was all correct on his end, then told me to put up my own credit report on their app, which I did, and it showed it was not on there, photo attached. He argued over and over that we did not know what we were talking about, asking us for a number for the credit report so he could dispute, then saying since it was already correct on his end, he could not dispute, and there was nothing he could do but mail me a paper copy of what it shows. The businesses need to be able to pull it themselves from the credit bureaus, as they can not just take a copy of my report from me!! He refused to send me to IT or a manager, he said the manager was not available and they would have to call me, as I said I was sitting in the dealership, an hour XXXX way from my home, which I had to make XXXX trips to, due to waiting for all of this to be updated and corrected to finish the paperwork, and he did nothing, so I hung up on him and I called back and removed my security/fraud alerts and the loans was processed then. I want all three of these worthless employees FIRED!!!! They will be lucky if we all do not sue them, they are providing inaccurate information to the businesses, then claiming there is nothing they can do to fix it, and almost cost the business a sale!!! I WANT MY INFORMATION CORRECT ON ALL OF MY REPORTS! THAT IS THE LAW, FOLLOW THE FCRA!!! I want them fined and shut down, they are reckless and irresponsible, none are detail oriented, you can see that you have received more than XXXX complaints on the Credit Reporting Agencies, they need to be held accountable!!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation