Consumer complaint received 2025-07-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: CCF Intermediate Holdings LLC
State: TX

Complaint narrative:
I am writing to file a formal complaint regarding the lending practices of TitleMax. I have encountered several issues that I believe constitute predatory lending and misrepresentation of terms. 

Discrepancies in Payment Amounts : When I initially agreed to the loan terms, I was given a certain payment amount. However, after making the down payment, I received a new document with a higher amount that was never verbally agreed upon. The agents do not disclose increases until after everything has been signed and agreed and paid then you get a larger amount on the form. 

Lack of Access to Documents : TitleMaxs offices frequently claim that their printers are broken, preventing customers from obtaining physical copies of their loan agreements. Additionally, when attempting to access these documents through their app, the documents are not available. Instead, I find multiple documents indicating that requests for funds were denied, which adds confusion to the process. 

Misapplication of Payments : I was informed that after making the initial payment, subsequent payments would primarily go toward the principal balance. However, extra payments I made were not applied as promised. Instead, I was told that these amounts would either roll over to the next month 's payment or be used to cover late fees, though the application of these funds was not consistent or clear. This results in a constantly increasing balance, despite my efforts to pay on time and in full. 

Predatory Lending Practices : The requirement to refinance the loan every XXXX months, coupled with the increasing balance and unclear application of payments, creates a cycle of debt that I believe is intentionally designed to be confusing and financially burdensome for customers. 

I am requesting a thorough investigation into these practices and appropriate action to ensure transparency and fairness for all customers. 
am requesting that the remaining balance on my account be adjusted to reflect only the original loan amount minus the payments I have already made. I believe I have paid more than enough in interest charges, and I am seeking a fair payoff amount that allows me to settle this debt without further penalties or interest accrual. 

There are several discrepancies in the loan information presented through the TitleMax portal that support this request : Fluctuating Payoff Amounts Without Explanation : On XX/XX/2025, the payoff amount was {$4300.00}. 

By XX/XX/2025, the amount increased to {$4400.00}. 

On XX/XX/2025, it increased again to {$4600.00}. 

Yet by XX/XX/2025, the payoff suddenly dropped to {$2900.00}, showing no clear breakdown of how that figure was reached. 

Lack of Transparency in Interest Calculations : The original loan was for {$3900.00}, and despite multiple payments, the balance continued to increase and fluctuate inconsistently without a proper explanation. 

Insufficient Access to Documentation : The mobile portal regularly fails to provide downloadable or viewable versions of full loan documents, making it difficult to verify how payments were applied or how interest and fees were calculated. 

Conflicting Account Summaries : XXXX screenshot shows {$0.00} amount due with a XX/XX/2025 payment date, while another screen from the same timeframe shows a {$4300.00} payoff due on the same date. 

These inconsistencies suggest a lack of transparency and possibly predatory lending practices. Therefore, I am asking for a clear and fair final payoff amount that only reflects the principal balance remaining after subtracting the payments I have already made. I request a detailed accounting of all charges, interest, and payments applied to date.

Company response to consumer: Closed with explanation