Consumer complaint received 2024-07-16 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Confusing or missing disclosures
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
CHASE BANK EXECUTIVE OFFICE: Discrimination Compliant Number # XXXX.  XXXX XXXX XXXX Account # XXXX


It is clear that JPMorgan Chase & Co. (Chase) has persistently discriminated against 
certain customers due to their ethicist. This discrimination is unacceptable. Chase must stop such behavior and align its business practices with the anti-discrimination policies that Chase proclaims.

XXXX XXXX XXXX Chase abruptly closed XXXX XXXX XXXX XXXX checking account. XXXX XXXX XXXX XXXX which is a minority black own business dedicated to providing MARKETING AND ADVERTISMENT services nationwide. Two days after opened a Chase checking account, Chase sent XXXX XXXX XXXX XXXX email notice that the CHASE BANK will be end[ed] their relationship within 10 days, and that the account has be restricted due to potential fraud, and that the account will be closed soon.

In fact, Chase restricted the account unilaterally, Chase did so despite there being no possible basis for claiming that XXXX XXXX XXXX XXXX conduct or transactions had somehow raised regulatory red flags or given the bank any legitimate reason to cut off service.

Chase de-banking XXXX XXXX XXXX XXXX  is not and oddity there have been XXXX XXXXConsumer Complaint Database with the Consumer Financial Protection Bureau incidents. Chase Bank Shareholders and other outside groups alike responded by requesting that Chase disclose its policies for closing accounts 

 This is not the first time Chase has discriminated against minority customers.


CHASE BANK pattern of discrimination means that many XXXX business owners, nationwide many are at risk of being de-banked without notice or recourse, and while Chase Bank reversed past decisions that were based on such discriminatory judgments, Chase seemingly has made no institutional changes to prevent similar discrimination in the future.

While, , Chase has refused proposals that would demonstrate the banks declared 
commitment to openness and inclusivity. The National Center for Public Policy 
Research (the Center) recently led a shareholder proposal calling on Chase to disclose 
its policies for closing accounts.

In the XXXX  Viewpoint Diversity Score Business Index, Chase received a viewpoint diversity score of 15% (out of 100).33 The report revealed that the bank has unclear or imprecise policies that allow it to deny service for arbitrary or politically biased reasons. The report also noted that Chase lacks transparency in how it treats religious and political differences in the workplace and in corporate governance.34 In other words, without adequate transparency it seems likely that Chase could be engaging in even more discrimination than is currently known. 

Clearly, Chase Bank has not extended the same unwavering commitment to black customers and minority own business.  Banks generally have the right to 
conduct their business however and with whomever they choose. But a bank does not 
have the right to mislead its customers. Chase Bank can't call itself inclusive, publicize 
that it opposes discrimination in any form, promise to prevent discrimination 
against customers, and then refuse to commit to the most basic equality of treatment 
and fair dealing. 


No individual, business or even organization should have to worry that religious or political beliefs or ethnicity will limit access to financial services or undermine financial stability. Surely Chases promised inclusivity should extend to these fundamental characteristics of American identity. It JPMorgan Chase & Co. (Chase) has persistently discriminated against XXXX XXXX XXXX XXXX certain customers due to ethnicity. This discrimination is unacceptable. Chase must stop such behavior and align its business practices with the anti-discrimination policies that Chase proclaims. 


Equal Opportunity, Anti-Discrimination and Anti-Harassment Statement, JPMORGAN CHASE &CO., hXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation