Consumer complaint received 2024-12-18 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: LA

Complaint narrative:
Complaint Against SPS/ SPS Notice of Error XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Louisiana XXXX, LA XXXX Mailing Address : XXXX XXXX XXXX XXXX XXXX LA XXXX XX/XX/XXXX RE : XXXX  Loan # XXXX Dear CPFB : My name is XXXX XXXX XXXX and my loan number is XXXX with Select Portfolio Servicing, the servicer of my loan. SPS reports my balance as {$100000.00} when it is {$97000.00} as listed on my mortgage statement. Im writing to address a series of company errors related to miscalculations and misappropriations on my mortgage account. After nearly 22 years ( XX/XX/XXXX ), my mortgage has increased in total cost. In XXXX, SPS offered a modification to me and my balance was {$93000.00}. SPS took advantage of my lack of understanding about loan terms. 

Recently, I received an offer from an attorney to represent me in foreclosure. This is the second time this account has been foreclosed this year without a proper resolution. 
In XX/XX/XXXX, I made XXXX payments to SPS : XXXX  for {$930.00} to satisfy my escrow shortage and XXXX for {$490.00} for XX/XX/XXXX and XX/XX/XXXX for principal and interest payments. I met the requirements of my mortgage servicer to pay my insurance independently for an entire year to remove my escrow account. SPS claims the complete banking information was not included and the payment was not confirmed. However, I received an email confirmation from SPS with banking information including routing and account numbers and it was withdrawn from my bank account. Nevertheless, on XX/XX/XXXX, SPS forced me to satisfy a reinstatement for {$4900.00} to stop foreclosure. Later, those payments were rescinded in XX/XX/XXXX, even though those payments were included in the reinstatement amount. 

Miraculously On XX/XX/XXXX, in response to my dispute about the foreclosure, SPS found XXXX ( XXXX ) missing payments. Of the {$4900.00}, only {$340.00} was applied to the principal. So, after receiving and reviewing my payment history, I filed a dispute where I found the misappropriations of funds that were applied to escrow, principal, and interest payments. 
After careful review, I found that almost {$990.00} was applied to the escrow after I requested it to be removed from my mortgage in XX/XX/XXXX. Over {$3600.00} was applied to the interest. 

In XX/XX/XXXX, I was offered a deferral agreement where the payment was set at {$560.00}, instead of {$490.00}. I requested a re-calculation to correct the payment amount, but my request was bypassed. My escrows were not removed until XX/XX/XXXX, 7 months after I requested the removal. 

The reason for my late payments was due to financial hardship. In XX/XX/XXXX, I had an electrical house fire in my kitchen. My insurance company XXXX violated my rights by insisting I use their recommendation for repairs by force. I wrote to the XXXX XXXX XXXXXXXX XXXX to file a complaint against XXXX  XXXX XXXX XXXX on XX/XX/XXXX, for an improper assessment and bad faith from the initial assessment conducted on XX/XX/XXXX. On XX/XX/XXXX, XXXX XXXX retaliated with a revised initial estimate for mitigation and denied payout for the previously approved estimate for mitigation. On XX/XX/XXXX, XXXX canceled my insurance in the middle of my claim. 

XXXX XXXX ( the general XXXX ) of XXXX XXXX XXXX, failed to meet DEQ requirements for demolition and stole my cabinets countertops, backsplash, and hood vent after paying him {$22000.00}. On XX/XX/XXXX, XXXX XXXX  XXXX XXXX XXXX inspected the demolition and failed to recognize the contractors violations of Federal Regulations for demolitions under 29 CFR Part 1926, which is part of OSHAs Construction Safety and Health Standards, requiring thorough engineering survey of the structure before demolition, proper utility disconnection, hazard identification and safety measures to protect workers from potential collapse during the demolition process ; this includes checking for hazardous materials like asbestos before starting work. XXXX XXXX XXXX violated all federal regulations. 

To add insult to injury, XXXX XXXX posed as a realtor representing a " client '' and set me up at an XXXX and stated it belonged to a client. He stated the lodging ( XXXX ) was near my house where he was doing repairs because I was lodging in XXXX XXXX where I had previously lodged for 47 days. XXXX XXXX estimated my repairs at {$42000.00} for a XXXX kitchen. Then XXXX XXXX abandoned the reconstruction job on my house. After abandoning the job, he admitted to the judge in XXXX XXXX XXXX that the XXXX was his property and had me evicted on XX/XX/XXXX. He desired to control the completion of my reconstruction and my temporary lodging to monopolize my claim. He also violated the XXXX XXXX XXXX with price gauging maintaining XXXX ( XXXX ) months of housing at {$18000.00}. 

In XXXX of XXXX, I hired an attorney. On XX/XX/XXXX, XXXX placed hazard insurance back on my property and failed to notify me of the change. We are currently in litigation because of XXXX and XXXX XXXX XXXX 's actions. I have incurred overwhelming additional living expenses and unexpected costs. XXXX XXXX XXXX cross-contaminated my house with asbestos. This has caused an overwhelming hardship in my finances, and I was homeless for nearly 2 months because XXXX refused to provide Additional Living Expenses to provide shelter even though my property repairs were not complete. Unfortunately, I have been forced to rent a house and pay for utilities at both properties. 

XXXX  XXXX  Adjuster intentionally failed to conduct a proper assessment and did not inspect my attics. Smoke and soot ruined my AC indoor unit to avoid covering the cost of contents to avoid a payout for my contents. I have supporting documentation to support my complaint. My house continues to be unrepaired after nearly 15 months. 
SPS has placed my house with an attorney for foreclosure and has continually ignored my request for XXXX due to extreme circumstances beyond my control. 
Below is a list of payments I have made to SPS : That is a total of {$7300.00} XXXX XXXX : {$930.00} ( Escrow payment ) XX/XX/XXXX : {$490.00} XX/XX/XXXX : {$490.00} XX/XX/XXXX : {$4900.00} XX/XX/XXXX : {$490.00} No fees were credited to my account. Did SPS consider interest in those late payments? 

On XX/XX/XXXX, SPS applied an estimated {$3600.00} to the interest. Although I closed my escrow account, SPS applied approximately {$990.00} to my removed escrow instead of applying it to my mortgage payments. 

SPS has placed my house with an attorney for foreclosure and has continually ignored my request for XXXX due to extreme circumstances beyond my control. 

Please resolve this issue promptly and contact me at ( XXXX ) XXXX at your earliest convenience. 

Sincerely, _________________________________________ ( XXXX XXXX XXXX ) cc : Regular Mail Certified Mail File

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation