Consumer complaint received 2015-05-27 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: CITIBANK, N.A.
State: GA

Complaint narrative:
An ongoing investigation of this matter is still in process, but they have have set a date to foreclose without a resolution. How is that possible. A few years ago I applied for a small loan from CitiFinancial and was told that they only had loans for {$15000.00} or more, I later found out that was n't true. Well that was too much and the amount of time to pay it back, 15 years. Soon after, I was told that they could n't use the property because it was rental property and I was so glad because I really did n't want to risk my family home. CitiFinancial then told me that they could use my primary residence for collateral and I was okay with that, but still not okay with the amount and time to pay back. But after some convincing from my spouse and CitiFinancial, I reluctantly agreed. So a few years later, I went to a small loan agency in my hometown to borrow at least {$1500.00} to repair some damage that was done by tenants, only to find out that CitiFinancial placed a lien on my property anyway. My contract has in writing, the right address, but they put a lien on the rental property anyway. How is that legal and okay? They did what I call a " switcheroo ''. Looking at the contract, it appears that everything is on the up and up. I confronted CitiFinancial reps with this info and they did n't deny it. They only said that they would have to get the surveyor back out to the property and to this date, he has ever shown up. It was n't until earlier this year while on Consumer Affairs and XXXX XXXX, that I realized just how corrupt and fraudulent CitiFinancial really is. My husband and I both became XXXX within a year of each other and therefore became behind on payments, I tried several times for loan modifications and a forbearance and they never ever called me back. I have never had a modification or forbearance to save my home. I wrote CitiFinancial, Federal Trade Commission, and a few others with my claim. CitiFinancial said that they would do an investigation, which is still ongoing. With that being said, how is it possible that they can proceed with foreclosing on the property with an ongoing investigation? Or could it be, and this is what I believe, that they never ever investigated my claim? I 'm desperate for help to save a home that was n't meant to have a lien placed on it in the XXXX place. There are those that feel that the system works, but it truly does n't. I 'm not trying to get from under a loan. And what angers me the most is that the people that are guilty of this will suffer NO PUNISHMENT at all for their illegal acts. But I will suffer for many years to come because I foolishly trusted a company named CitiFinancial. I committed no crime. I just fell behind in payments from natural events that I had no control over. And it 's not fair. DO N'T EVER DO BUSINESS WITH THIS COMPANY! Look for yourself. Go to ConsumerAffairs.com and XXXX. Hundreds and hundreds of complaints. Even after being sued a few years ago, they still have n't changed. CitiFinancial is like a runaway locomotive with no one to stop them and do n't even seem to care. Just get the money my any means necessary and at any cost.

Company response to consumer: Closed with non-monetary relief