Consumer complaint received 2025-04-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint against Bank of America regarding a series of irregularities on my XXXX  account that have led to a false negative balance and considerable confusion regarding my actual available funds. Furthermore, my recent phone interaction with the bank was unsatisfactory and involved misleading explanations. 

Chronology of Events : XX/XX/year> : I made a {$300.00} transaction, which was immediately deducted from my account and correctly reflected in my available balance. 
XX/XX/year> ( Thursday ) : I observed an unexpected increase in my account, which created the impression that additional funds were available. Based on this appearance, I proceeded to use the seemingly extra funds. 
XX/XX/year> ( XXXXXXXX XXXX  EST ) : At the end of the day, my account showed a balance of approximately {$76.00}. I believed this figure accurately indicated my remaining funds. 
XX/XX/year> : Upon reviewing my account this morning, I discovered that my balance had shifted to a negative amount of approximately - {$280.00}. I later realized that the original {$300.00} transaction from XX/XX/XXXX was removed on XXXX XXXXartificially inflating my available balanceand then reposted on XX/XX/XXXX, which resulted in the negative balance. 

Phone Call Detail : On XX/XX/XXXX at XXXXXXXX XXXX EST, I contacted Bank of America to dispute the issue. During the conversation, the representative attempted to attribute the discrepancy to an alleged overdraft from a separate XXXX transactiona claim that was not only inaccurate but also felt like an effort to deflect responsibility from the clear error in transaction posting. 

Additional Actions : To prevent further complications and avoid any overdraft fees, I have taken additional steps today to remedy the negative balance, despite the fact that this situation was caused by the banks own transaction reordering. 

What I Am Requesting : In light of these events, I respectfully request that Bank of America : Correct my account by restoring the {$300.00} transaction to its original posting date of XX/XX/year>. 
Credit the {$300.00} back to my account ( pending a full investigation ) to restore funds I mistakenly spent based on the inaccurate balance. 
Adjust my transaction history and available balance to accurately reflect the true sequence of events. 
Provide a formal written explanation detailing why the {$300.00} charge was removed on XX/XX/XXXX and subsequently reposted on XX/XX/XXXX, and why I received misleading information during my phone call. 

The handling of these transactions has disrupted my financial management and eroded my trust in Bank of Americas practices. I expect a prompt, thorough review and resolution of this matter. 

Thank you for your immediate attention to this issue.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation