Consumer complaint received 2025-10-03 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo had me sign during the update of my Maturity Certificate of Deposit on my scheduled appointment Friday at XXXX XXXX with XXXX XXXX XX/XX/year>, where I was seen at about XXXX XXXX. 
Provided my identification and began to discuss my beneficiaries on my account and a notarized copy and to add additional funds to my CD of {$2300.00} to {$42000.00} and while the CD had already earned from XXXX XXXX. I had {$2300.00} removed from my XXXX  Checking account and have a XXXX  Account and received my receipt at the teller line and placed it with my documents in a folder and went home. After checking online Wells Fargo Mobile App the {$2300.00} was removed from my checking account. 
The CD was {$42000.00} Where did the money go? 
I phoned Wells Fargo Saturday XX/XX/year> asking what my CD balance was and I was told {$19.00} interest plus XXXX = {$42000.00}. I asked about {$2300.00} where was that? 
I was told by Wells Fargo Representative that it was already removed from checking and that I should see update by Tuesday XXXX. On Monday XXXX XXXX I get a call from XXXX, VA  Wells Fargo, XXXX XXXX Branch Manager telling me that the money was taken at {$2300.00} from my checking but was not applied to my CD and that I should come back to the bank. I asked XXXX to call and get it fixed and that I had already signed and have documentation and she told me she would look into doing and reach out to me call me Thursday XXXX XXXX and no call. I called Wells Fargo Thursday XXXX VA Branch spoke to Will who was of no help and XXXX was off. Of course. I came to Wells Fargo again in person XX/XX/year> with XXXX XXXX unannounced and she spent XXXX hour on phone and documents and sign and back dating to XX/XX/year> and it will be XXXX business days to correct and IT DID NOT HAPPEN!!! A plethora of phone calls and my online Wells Fargo still shows XX/XX/XXXXXXXX XXXX XXXX date of deposit {$2300.00} to my CD. I have spent every lunch hour at work and every break calling Wells Fargo with nothing resolved. 
IT WAS THE XXXX XXXX  of XXXX AND THIS HAS TO BE CORRECTED TO THE FACTS AND NOTHING LESS. 
{$42000.00} XX/XX/year> + XXXX XXXX XXXX XXXX at 4.26 % + {$2300.00} XX/XX/XXXX XXXX, XXXX 4.26 % Relationship 28 days that addition was made from XX/XX/XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX The morning of the XXXX XXXX of XXXX with all documentation and signatures and receipts from Wells Fargo XXXX I was receiving less interest at the same interest rate with more money. 4.26 % relationship banking? To date XX/XX/XXXX XXXX XXXX Thursday my CD is {$45000.00}. This is wrong! 
The CD on XXXX XXXX XXXXXXXX, XXXX {$42000.00} + {$2300.00} + XXXX {$44000.00} x .0426 % XXXX x XXXX = {$140.00} and is $ {$45000.00}. Or more. 
How many people has this been done to? I want Wells Fargo Audited immediately. 
Thank you XXXX XXXX XXXX XX/XX/year> XXXX XXXX  Thursday

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation