Consumer complaint received 2025-08-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: Americas Car-Mart, Inc.
State: TN

Complaint narrative:
XX/XX/year> XXXXXXXX XXXX XXXX  ATTN : XXXX Department XXXX XXXX XXXX XXXXXXXX, AR XXXX RE : ACCOUNT # [ XXXX ] Dispute and Request for Full Validation/Verification & Immediate Deletion Due to Incomplete Documentation and Legal Concerns To Whom It May Concern, This letter serves as my formal dispute and demand for validation and full documentation of the alleged account referenced above. I request the immediate deletion of this account from all consumer reporting agencies due to its incomplete and legally deficient status, per my rights under the Fair Credit Reporting Act ( 15 U.S.C. XXXX ) and Truth in Lending Act. 


Voluntary Surrender & Hardship Notice : This vehicle was voluntarily surrendered due to ongoing mechanical issues, excessive maintenance needs, and a documented history of nonstop repairs paid out of pocket during my ownership. Despite my best efforts to keep the vehicle running and current on payments, the lack of mechanical reliability, safety concerns, and unaffordable repair costs made it impossible to justify continued payments. 

After I surrendered the vehicle, I was informed it was sold, but I was still held responsible for a past-due deficiency balance of {$9800.00}. This balance is now being reported without full validation, transparency, or legal justification. 


Request for Full Validation and Supporting Documentation : In accordance with my legal rights, I demand the following documents and evidence be provided within XXXX calendar days of receipt of this letter : XXXX. Securitization and Ownership Disclosure Was this debt securitized or sold into a trust? 
Provide the complete chain of securitization including the trust name, XXXX number, and all relevant transfers or servicing rights. 
If securitized, you must prove legal standing to collect or report this account. 


XXXX. XXXX Cancellation of Debt If this account was charged off, provide a copy of the IRS XXXX form issued in compliance with the IRS guidelines. 
If you issued a XXXX and claimed a loss for tax purposes, you can not continue to pursue or report the debt as collectible. 


XXXX. Repossession and Sale Documentation A copy of the Notice of Intent to Sell sent to me after the voluntary surrender. 
Details of the public or private auction, including date, time, and location. 
Proof of the sale price, A copy of the Bill of Sale for the vehicle, Documentation showing how the deficiency balance was calculated, including the full breakdown of proceeds, fees, and any additions to the balance. 

If you can not prove a commercially reasonable sale and fair market valuation, the deficiency is invalid under XXXX guidelines and must be removed. 


XXXX. Internal Records and Original Contract Provide a complete payment history, showing all payments made, charges assessed, and how the current balance was calculated. 
A copy of the original loan agreement or retail installment contract, signed by me. 
All internal account records, including charge-off notes, accounting ledger, repossession activity, and deficiency balance justification. 


XXXX. Notice of Potential Violations : {$1000.00} Per Infraction Please be advised : failure to provide these documents or any misreporting of this account constitutes a violation under : Fair Credit Reporting Act ( FCRA ) Truth in Lending Act ( TILA ) Uniform Commercial Code ( XXXX Article XXXX ) I reserve the right to pursue {$1000.00} per violation, as permitted under federal law, and will not hesitate to file complaints with the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), and State Attorney Generals Office. 


Requested Remedy Due to your inability or unwillingness to produce proper documentation, and in light of the hardship and factual errors associated with this account, I demand : The immediate and permanent deletion of this account from all consumer reporting agencies ( XXXX XXXX XXXX, and XXXX ). 
Written confirmation of said deletion within XXXX  days. 

Failure to comply will result in legal escalation and regulatory complaints. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation