Consumer complaint received 2025-07-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
RE : Formal Complaint and Request for Investigation : Inaccurate Credit Reporting and Unresolved Dispute Against : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Furnisher ) & Experian ( Credit Reporting Agency ) Account Holder : XXXX XXXX XXXX XXXX Account No. : XXXX XXXX XXXX XXXX XXXXXXXX Original CFPB Case No. : XXXX Dear Consumer Financial Protection Bureau XXXX XXXX am writing to file a formal complaint against XXXX XXXX XXXX the furnisher ) and Experian ( the credit reporting agency, or CRA ) regarding demonstrably false information on my credit profile. This letter also serves as a formal contestation of the inadequate and incorrect findings provided by XXXX XXXX in response to my initial complaint filed under the case number referenced above. 

Despite providing XXXX XXXX with an opportunity to rectify this issue, the company has doubled down on its inaccurate reporting, and Experian continues to publish this damaging information. The evidence, much of which was provided by XXXX XXXX itself, proves their reporting is in violation of federal law. 

Summary of Inaccuracy and Evidence The core issue is a severe mischaracterization of my former auto loan. My Experian credit report, updated as recently as XX/XX/XXXX, shows the account status as " Paid, Closed. {$22000.00} written off. ". XXXX XXXX affirms this in its response letter dated XX/XX/XXXX, stating, " The charge off amount we report is based on the balance owed at that time, which was {$22000.00} ''. 




This is factually incorrect. After the vehicle was sold, XXXX XXXX 's own " Explanation of Calculation of Surplus or Deficiency '' letter dated XX/XX/XXXX, XXXX document they included in their response to my original complaint clearly shows that the account did not result in a loss. Instead, after all balances and costs were settled, the account had a surplus of {$2500.00}, which was subsequently refunded to me. 


An account that concludes with a surplus paid to the consumer can not, by any logical or financial definition, be simultaneously classified as a " {$22000.00} '' charge-off or write-off. 

Violations of Federal Law XXXX XXXX 's and Experian 's actions constitute multiple violations of federal law : Violations by XXXX XXXX ( Furnisher ) : Failure to Conduct a Reasonable Investigation ( FCRA 623 ( a ) ( 8 ) ) : In its XX/XX/XXXX response to my CFPB complaint, XXXX XXXX stated, " After a review of the account, we determined the information we are providing to the agencies is accurate ''. This investigation was objectively unreasonable, as their own enclosed documents prove the reported information is false. 

Furnishing Inaccurate and Incomplete Information ( FCRA 623 ( a ) ) : By reporting a " charge off '' amount of {$22000.00}, XXXX XXXX is knowingly furnishing inaccurate information that misrepresents the final status of the account. 


False Representation of Debt ( FDCPA 807 ( 2 ) ( A ) ) : As XXXX XXXX identifies itself as a debt collector, reporting a " written off '' amount on a satisfied debt is a false representation of the character and legal status of that debt. 

Violations by Experian ( Credit Reporting Agency ) : Failure to Assure Maximum Possible Accuracy ( FCRA 607 ( b ) ) : Experian is publishing a tradeline that is contradictory on its face. The status " Paid, Closed. {$22000.00} written off '' is illogical. An account can not be " Paid '' and simultaneously have a deficiency that was " written off. '' Reasonable procedures to ensure accuracy should have flagged and rejected such inconsistent data.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation