Consumer complaint received 2025-05-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: Rocket Mortgage, LLC
State: CA

Complaint narrative:
Im continuously asked about the payout check for the house so I could get it repaired. Weve been living out of our shop dog grooming shop for a year and four months and the company Rocket Mortgage says that they never received a dime from the insurance company and they did ACH for insurance check and they told me they asked me if I thought the money belong to me. They hired the attorneys to get the money they said, and it belongs to them as they continued to charge us XXXX per month and from XXXX to up-to-date it was XXXX this year they would charge my account three times in one month for those charges right there they tried to destroy my credibility and my credit and they did just that as they continued to unmerged my property and try to sell my property default, my property and foreclose on my property, which Ive never been late. Ive never done nothing to these people. My business is on this property and they did not care one bit what they did to us as long as they were gon na get all the money they could out of that insurance policy they tried my business insurance. They tried milking them. They pulled a lot of stuff. They shouldve never pulled, and Im sure Im not the only one and all in good time if those people are reading this, you know youll get what you deserve whether its here on earth or when you meet your maker for being inhumane and being greedy and dishonest I pity you I wouldnt wan na be you when you meet your maker cause everybody pays they took our XXXX away they put two or three or four loans on my name. They continued to try to have me you know a locked up or accusing me of fraud when the fraud came from within their department they gave me continuous papers of pay off mortgage payoffs never have they stopped asking for money or withdrawing it from my account. Shame on you, Rocket Mortgage. they did a Home equity line of credit then they changed it to a HELOC then they changed it to a 20 year conventional loan they changed it so many times I dont even know what it is anymore and if we didnt use the funds, theyd put it back and we were really sick from the house these spores from the house the toxic coming from the house that we were in the middle of getting the house fixed theyre actually have to replace the house and we didnt know nothing of it. We just had our whole place redone remodeled bathrooms, the plumbing all the electric the electric panel you know weve had the whole place done over the years you know, roofs windows doors, all brand new just to know that we found out when they opened up the walls that there was an old remediation was the only remediation we had was under the sink osmosis from XXXX XXXX and XXXX and it was a faulty filter system and they took XXXX to court and they suit them and then they tell me you know they didnt remediate properly. There was no certificate on the walls that were water damage. They only opened up one wall. All the other walls were closed. They only dried out that one wall for three days came back picked up the machine and left, and they didnt open up all the other walls that the water went through. We knew nothing about water damage you know and we depended on our Insurance Company to be honest and to protect us and thats exactly what didnt happen so they had dropped us in XX/XX/XXXX and the claim been going on since XXXX that well actually XX/XX/XXXX and finally XXXX XXXX I put in a claim and they still drop me saying they werent excepting XXXX  anymore, but yet they kept sending an inspector over to test those walls so they knew they were improperly done and they got paid the whole money from the lawsuit to XXXX XXXX XXXX. Ive been with them like 20 something years has damage my whole entire house and property now Ive been out of my home. Me and my husband are older. Were not young. You know I should be retiring in a couple years and I was gon na be in retired and wouldnt have to worry about work on my house and that was my dream home that theyre now gon na tear down and I have no understanding how people could be so inhumane during the holidays having us out in the cold you know to tell us to stay living in the dog shop you could bathe where the dogs bathe and if you dont like it, you could just take your dogs and go down the road. Basically they were the most rudest people I ever met in my life and I can not believe after all this time this is how it went and when the adjuster came and it was inhabitable. They never gave us the report. They never showed us nothing they told us that we were crazy and then it was from the leaky windows and that we wash our dogs in our house. It was terrible what they put us through and hear all along. They strung us along telling us its that window replacement you did and you need to contact XXXX XXXX and oh sure Im gon na contact XXXX XXXX to make sure they dont go collect from them so that people over there on that home policy thank XXXX XXXX if theyre not taking you because you dont want that kind of business here especially dealing with your home and have no respect for humanity or human life and this is a very expensive property is commercial and residential and Ive paid my time here and my customers theyre gon na petition this. Theyre gon na petition this and theyre gon na get some kind of normality out of interruption. I can not do their dogs. Its hot you know the places putting off fumes that Im highly allergic to it almost killed me and now the places just terrible what happened all my furniture everything I own all I have is my dogs me and my husband and in a shop that is so inhumane.Im talking the policy with the homeowners. I had all perils cover. They denied me when I was covered only cause I didnt have my policy right with me. Let me tell you I have my policy and my papers for everything and as long as Ive been with them, they owe me three houses. They shouldve never done that never absolutely wrong.

Company response to consumer: Closed with explanation