Consumer complaint received 2025-11-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TRUIST FINANCIAL CORPORATION
State: SC

Complaint narrative:
Re : FORMAL COMPLAINT Truist Bank Violations of EFTA, Regulation E, Dodd-Frank UDAAP XXXX ECOA, FDIC Safety & Soundness Standards XXXX and Retaliatory Account Closure To Whom It May Concern : I am submitting this complaint to document severe and repeated violations of federal consumer-protection laws committed by Truist Bank, including : Over {$8000.00} in unauthorized/fraudulent electronic transactions Truists refusal to conduct a lawful investigation Truists failure to provide documents required under federal law Retaliatory account closure after I asserted my legal rights Denial of credit and refusal to offer any credit products, including collateral-secured lines of credit, Discriminatory and unfair credit decision-making, despite my maintaining over {$170000.00} in deposit accounts with Truist These actions collectively violate the Electronic Fund Transfer Act, Regulation E, the Equal Credit Opportunity Act, the Dodd-Frank UDAAP provisions, and federal banking safety, soundness XXXX and fair-treatment standards. 

1. VIOLATIONS OF THE ELECTRONIC FUND TRANSFER ACT ( EFTA ) 15 U.S.C. XXXX Truist failed to comply with core EFTA requirements : No timely or good-faith investigation ( 1693f ( a ) ) No provisional credit ( 1693f ( c ) ) No written explanation of results ( 1693f ( d ) ) Failure to provide documents relied upon ( 12 C.F.R. 1005.11 ( d ) ) Closing my account after raising disputes is retaliation and directly contradicts federal law. 

2. REGULATION E VIOLATIONS 12 C.F.R. 1005.11 Truist failed to : Investigate within 10 business days Provide provisional credit Provide written results Provide underlying documentation Refrain from retaliatory actions Truist is in total noncompliance with Regulation E. 

3. UDAAP VIOLATIONS 12 U.S.C. 5531 & 5536 ( Dodd-Frank Act ) Truist engaged in unfair, deceptive, and abusive acts or practices by : Mishandling fraud disputes Misrepresenting investigation status Obstructing rights by closing accounts Blocking access to documents Denying me access to credit products without legitimate basis Each constitutes UDAAP under federal consumer-financial law. 

4. VIOLATIONS OF THE EQUAL CREDIT OPPORTUNITY ACT ( ECOA ) 15 U.S.C. 16911691f & Regulation B ( 12 C.F.R. 1002 ) Despite maintaining over {$170000.00} in deposits with Truist, the bank : Refused to offer me any credit product Refused collateral-secured credit Refused personal loans or lines of credit Refused to provide adverse action notices, as required by law Provided no legitimate or documented reason for credit denial Under ECOA and Regulation B : A creditor must provide a written adverse action notice explaining the specific reasons for denial A creditor may not discriminate or selectively deny credit A creditor may not retaliate against a consumer exercising federal rights ( e.g., filing disputes ) Truist provided no notice, no reasoning, and no compliance, raising serious concerns of retaliation, unfair treatment, and potential discrimination. 

5. FDIC XXXX Federal Safety & Soundness Standards Violations All FDIC-insured banks must maintain : Adequate fraud detection controls Fair and transparent credit-decision processes Anti-retaliation safeguards Reasonable dispute-resolution procedures Truists conduct shows systemic failures and reckless disregard for safe-and-sound banking operations. 

6. RETALIATION & OBSTRUCTION OF RIGHTS Truist closed my account ( s ) immediately after I asserted federally protected rights. 
This is retaliatory, obstructive, and unlawful under : EFTA UDAAP ECOA ( prohibits credit retaliation ) Federal fair-banking standards Furthermore, refusing credit while holding over {$170000.00} of my funds without any adverse action notice strongly indicates retaliation. 

7. DAMAGES & HARM As a direct result of Truist 's conduct, I suffered : Loss of over {$8000.00} Denial of access to my own funds Destruction of my credit opportunities Damage to my financial stability Emotional stress and financial disruption Loss of access to the account records needed for any legal or regulatory review

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation