vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Global Lending Services LLC
State: CA

Complaint narrative:
XXXX  has been non-compliant with removing the unverified account GLOBAL LENDING SERVI which has been deleted by XXXX  and XXXX. XXXX   and XXXX  have both completed their research and determined that GLOBAL LENDING SERVI was not established by myself but XXXX  keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Payday loan, title loan, or personal loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: Service Finance Holdings, LLC
State: CA

Complaint narrative:
I received a loan for solar panel installation through XXXX, the lenders that I was passed off to by XXXX are XXXX  and XXXX XXXX XXXX XXXX.

While XXXX  was doing preparation work to install the solar panels Service Finance started contacting me asking if they could fund the loan, to which I told them that they could not and I expected it to be several months before we were at a place that the loan should be funded. They continued to call me daily and started increasing the call frequency to the point that they were calling me 4-5 times a day, I eventually had to threaten them with a harassment suit to get them to stop calling me. This was effective for about a week and a half until they called me on XX/XX/2018 and told me that the installer told them the panels were on the roof and that is what they deem installed and they would be funding the loan. During this call I told them that the panels were still not installed and that I did not approve of the loan, they told me that they deemed it installed and asked if I had any questions, when I said no they decided that was authorization to fund the loan.

We are now 2 months past the phone call on XX/XX/XXXX, Service Finance is telling me that I need to start making payments ( again, on a loan I did not authorize ), the installer still has my exterior wall torn open, the panels are not operational and I'm getting bills from my electric company. The installer told me they would fix the wall this week, on Tuesday I was told that I'd get a call back on when the repair person would be out, I never received a call back and when I tried to contact the installer Friday I was sent to voice mail and not called back.

I filed a dispute with the lender, which they denied because apparently not having questions about them funding a loan I did not authorize them to constitutes consent to them and they are threatening me with past due bills and ruining my credit.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I have attempted to dispute the accounts and information that are listed below with all 3 credit agencies. These accounts do not belong to me and they were open as a result of identity theft : - XXXX  - XXXX  XXXX   - XXXX - XXXX  XXXX  - XXXX XXXX - XXXX XXXX - XXXX  XXXX  Incorrect Address Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX ADDRESS : XXXX XXXX XXXX XXXX GA XXXX Incorrect Names : XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
On XX/XX/XXXX I tried disputing the following unauthorized inquiries with Trans Union. Trans Union would not let me dispute these unauthorized inquiries online or over the phone. These inquiries are not mine. So I am asking Trans Union to do a full investigation of these unauthorized inquiries on my Trans Union credit report. If these unauthorized inquiries can not be verified. I'm asking for these unauthorized inquiries to be deleted. 

XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Asset Management Outsourcing, Inc.
State: GA

Complaint narrative:
This states that it is a Medical Collection Debt. My co-pays for a doctors office visit are {$40.00} flat which covers all services provided. For an Emergency Room Visit my copays are a FLAT {$75.00} ... So the 2 debts this company are trying to collect are either not mine, simply wrong, or the result of balance billing which XXXX does NOT ALLOW ... The other problem with these debts are one is for {$210.00} and the other is for {$100.00}, i'm not a rocket scientist but I do know neither of those amounts add up to {$75.00} nor {$40.00}. My Medicare Policy is for people with certain conditions only and pays much better than the average medicare policy. I can only assume they are trying to collect way more than allowed by XXXX. I will be glad to forward a single visit, which has been broken down to multiple charges to XXXX  and have them speak with the provider to clear this matter up. Unfortunately this may also result in a fine from XXXX  for Balance Billing! It needs to be removed completely.

Dates of Service XX/XX/2016 XXXX  Medical Center Act # s XXXX  and XXXX   XXXX XXXX XXXX XXXX XXXX, XXXX TN XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Money was not available when promised — 
Company: Remitly, Inc.
State: NV

Complaint narrative:
Today XX/XX/2018 I sent money to XXXX through remitly but the peyer was unable to complete the transaction due to some personal information that they need from me.after 6hr I called remitly and ask the reason for the deley so they notify me we agreed to send the money to another bank and in order to do so remitly had to get in touch with the peyer to liverate the funds to remitly and resend the money once remitly got the money they notify me through email and text message so I called remitly to resend the money but the associate person who attended me make a mistake and cancelled the transaction from remitly and I have to wait 10 office days in order to get my money back when I need the money to cover some expenses for my love ones.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
My loan payments were always sent on time. I keep explaining this to Experian but they keep on saying that the accounts are accurately reported and they have verified it. The accounts were not reported correctly and I would like it fixed. Please CFPB step up and correct the status because I was never late on my XXXX XXXX, XXXX   XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I cancelled my service with XXXX a few years ago but they continued to charge me ( I had moved to a new apartment that included Internet ), and they refused to fix the issue. They then placed my account in collections. I've successfully disputed the debt several times, but it keeps getting re-added. Here 's the dispute history with Equifax : Confirmation # Status Dispute Date Completion Date Results xxx PENDING XX/XX/XXXX XX/XX/XXXX ( Estimated ) - XXXX  COMPLETED XX/XX/XXXX XX/XX/XXXX Expired XXXX  COMPLETED XX/XX/XXXX XX/XX/XXXX Expired I think I've disputed it with XXXX  as well but I don't think it's ever been re-added there.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I have attempted to dispute the accounts and information that are listed below with all 3 credit agencies. These accounts do not belong to me and they were open as a result of identity theft : - XXXX  - XXXX XXXX   - XXXX - XXXX  XXXX  - XXXX  XXXX - XXXX XXXX - XXXX XXXX  Incorrect Address Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX ADDRESS : XXXX XXXX XXXX XXXX GA XXXX Incorrect Names : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I have attempted to dispute the accounts and information that are listed below with all 3 credit agencies. These accounts do not belong to me and they were open as a result of identity theft : - XXXX - XXXX XXXX   - XXXX - XXXX XXXX  - XXXX XXXX - XXXX XXXX - XXXX XXXX  Incorrect Address Information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX GA XXXX ADDRESS : XXXX XXXX XXXX XXXX GA XXXX Incorrect Names : XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Please delete all accounts which have nothing to do with me, regardless if its reported as collection, charge off, closed with balance because they do not belong to me and other accounts which were unverified, inaccurate and false asap XXXX/XXXX  XXXX, XXXX XXXX XXXX XXXX, XXXX ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
My loan payments were always sent on time. I keep explaining this to Equifax but they keep on saying that the accounts are accurately reported and they have verified it. The accounts were not reported correctly and I would like it fixed. Please CFPB step up and correct the status because I was never late on my XXXX XXXX, XXXX   XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Please delete all accounts which have nothing to do with me, regardless if its reported as collection, charge off, closed with balance because they do not belong to me and other accounts which were unverified, inaccurate and false asap XXXX/XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX ( Original Creditor : XXXX XXXX  XXXX XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Please delete the account which have nothing to do with me, regardless if its reported as collection, charge off, closed with balance because they do not belong to me and other accounts which were unverified, inaccurate and false asap XXXX  XXXX XXXX  XXXX ( Original Creditor : XXXX XXXX   XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Please delete all account which has nothing to do with me, regardless if its reported as collection, charge off, closed with balance because they do not belong to me and other accounts which were unverified, inaccurate and false asap XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Payday loan, title loan, or personal loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: Harpeth Financial Services, LLC
State: KS

Complaint narrative:
The interest this company charges is 10 times more than a normal loan is this legit? I cant afford to pay it. I borrowed XXXX and owe XXXX I have made payments and I still owe XXXX. I need the interest to stop so I can pay what I borrowed

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am so confused why XXXX  XXXX is being reported as late when I always make my payments on time. Please take this error off my credit report. It is unfair when I am paying this account on time

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
formation on 3 items is shown differently across all three credit bureaus. I have sent multiple letters regarding this and for some reason they wont take it off. Estimated drop off was due back in XX/XX/2016 but still its shown on my report. I have specific account numbers and amounts that I can provide upon request.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am so confused why XXXX  XXXX is being reported as late when I always make my payments on time. Please take this error off my credit report. It is unfair when I am paying this account on time

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
Hello why play with my credit if yo not fixed then i need only go to court 1 XXXX XXXX XXXX is not my credit card 2.XXXX XXXX closed account is outstanding that is not my card 3. Age of credit is wrong info there 5. XXXX XXXX is not my call me ... .XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-12-22 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: AMERICAN HONDA FINANCE CORP
State: CA

Complaint narrative:
AMERICAN HONDA Finance has posted DEROGATORY CREDIT REPORT. In XX/XX/XXXX I spoke directly to Honda Financial Services and was promised that any negative report would be removed. XXXX XXXX  XXXX sold the vehicle I returned to Honda for an outrageous amount making three times the difference of money owed. I was notified at the time Honda sold the vehicle and requested to sign a release of ownership. Later, as years have passed seems a personal intention to damage my credit. This account was deleted. Promises to delete were made by e mail by Honda Financial. However this account appears again not only after was deleted, but in violation to the California and Federal rights. 
Credit was closed in XX/XX/XXXX. Not only this derogatory reposted credit has ruined my reputation, but I have received a letter from XXXX lowering my credit line due to Honda derogatory credit. 
In the State of California as in USA, 7 YEARS after a credit age, the credit has to be removed. Worse if the postings bring defamation to the life of a Citizen. 

Under the United States Court of Appeals, Fifth Circuit, Case No. XXXX, XXXX XXXX vs. XXXX, XX/XX/XXXX. Court Ruling Section 1681o authorizes a consumer to recover actual damages sustained from the consumer reporting agency 's negligent violation of a requirement under FCRA. 
Actual damages include humiliation or mental distress, even if the consumer has suffered no out-of-pocket losses for derogatory credit defamating my character as it is, especially after having spoken with Honda Financial and having Honda promised to delete the derogatory adpect and the credit. Honda never  released the total amount of sales, yet they notified the vehicle had been sold with sufficient funds to have the credit corrected.. The credit was opened on XX/XX/XXXX and vehicle re-acquired by Honda few months after.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Payday loan, title loan, or personal loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: Harpeth Financial Services, LLC
State: KS

Complaint narrative:
The interest they charge is way two high its tripple what I borrowed is this practice allowed? I borrowed XXXX and I owe XXXX and I have made 3 payments of XXXX and still owe XXXX I am been taken advantage of.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: P.S.C., Inc
State: WA

Complaint narrative:
I AM BEING HOUNDED BY PUGET SOUND COLLECTIONS FOR 11 DEBTS I AM NOT LIABLE FOR. I WAS A PATIENT IN A COUPLE OF HOSPITALS OWNED BY XXXX XXXX XXXX. I AM A XXXX XXXX  XXXX VETERAN. THE CHARGES INCURRED WERE PAID BY THE DEPT. OF VETERANS AFFAIRS. THE HOSPITAL SHOULD KNOW THAT THE AMOUNT ACCEPTED AS PAYMENT IS CONSIDERED " PAID IN FULL ''. THE VETERAN IS NOT LIABLE OR CAN NOT BE BILLED FOR ANY OUTSTANDING BALANCE. IF XXXX CAN NOT COLLECT THE BALANCES FROM THE VETERAN, THEY TURN THE AMOUNTS OVER FOR COLLECTION TO PUGET SOUND COLLECTIONS. I HAVE SENT THE COLLECTION AGENCY LETTERS, I HAVE CALLED, THE DEPT OF VETERANS AFFAIRS HAS CALLED AND THEY REFUSE TO REMOVE THESE FROM MY CREDIT REPORTS. THEY EVEN SHOW ONE DEBT OF {$420.00} AS JOINT AND ALSO REPORT THE COLLECTION ON MY WIFE 'S CREDIT REPORT. I AM HOPING THAT THE AGENCY WILL TAKE YOUR ADVICE AND CEASE FROM DESTROYING VETERANS CREDIT!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-12-22 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Diversified Consultants, Inc.
State: MO

Complaint narrative:
Diversified consultnts-XXXX I have told them several time that this not mines and doesnt know anything about this account. They taken it off my credit serveral times but somehow it appears back on my report. Please remove this collection as this is not mine

Company response to consumer: Closed with explanation