Consumer complaint received 2025-03-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Bread Financial Holdings, Inc.
State: MA

Complaint narrative:
I am writing to formally dispute the accuracy of the information reported by CCB/XXXX  and XXXX XXXX related to the account numbers listed below, as reported on my credit file. 

Account Details : Account Number : XXXX Account Type : Revolving Account Status : Derogatory Date Opened : XX/XX/XXXX Balance : {$0.00} Credit Limit : {$350.00} Last Reported : XX/XX/XXXX The account has been reported as charged off as bad debt and purchased by another lender, but I dispute the accuracy of the status and/or reporting of this account on my credit report. According to my records, this account was never actively used and the reported balance has been paid in full as of [ Insert payment date or date you dispute the account ]. 

I request that the credit bureaus review the following discrepancies : The " charge off '' status is inaccurate, and there is no balance due on the account. 
The account was sold or transferred, and I would like to ensure that this account is reported accurately. 
The status and reporting of this account does not align with the actual payment history and current balance. 
Please conduct a full investigation and provide me with the results of your findings. If you can not validate the information, I request that this account be updated or removed from my credit report as required by law under the Fair Credit Reporting Act. 

Enclosed, I have provided copies of my supporting documents for your reference. Please notify me once the dispute process is complete. 

Thank you for your prompt attention to this matter. I look forward to receiving confirmation of this dispute and the resolution of the inaccuracies. 

Account Details : Account Number : XXXX Account Type : Collection Account Status : Derogatory Date Opened : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX XXXX Balance : {$680.00} High Credit : {$680.00} Payment Status : Collection/Chargeoff Last Reported : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX ) Date Last Active : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX ) The account is being reported as a collection account, with a balance of {$680.00}, and I dispute the accuracy of this information. Specifically, I am challenging the following points : Incorrect Date Opened : The date opened on the credit reports appears inconsistent across the bureaus ( XX/XX/XXXX on XXXX and XX/XX/XXXX on XXXX and XXXX ). Please verify the correct date and ensure uniformity in reporting. 
Account Status : The status of the account is reported as Collection/Chargeoff, but I believe this information may not be accurate. The debt may have been settled or is being reported incorrectly. I request verification of this account, including confirmation of the original creditor and any payments made.

Balance Discrepancy : The balance of {$680.00} is currently listed, but I need confirmation of the validity of this amount, as I am unsure whether this reflects accurate charges or payments made.

As per the Fair Credit Reporting Act ( FCRA ), I am requesting that you conduct a thorough investigation into this account. If the collection account can not be verified, I request that it be removed from my credit report immediately. Additionally, I ask that any inaccurate information regarding this account be corrected.

I have included copies of any supporting documents for your review ( e.g., payment records, correspondence, etc. ). Please notify me of the results of your investigation and any actions taken.

Thank you for your attention to this matter. I look forward to receiving a resolution within the time frame required by law. 

Account Details : Account Number : XXXX Account Type : Collection Account Status : Derogatory Date Opened : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX XXXX Balance : {$680.00} High Credit : {$680.00} Payment Status : Collection/Chargeoff Last Reported : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX ) Date XXXX Active : XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX, XXXX ) The account is being reported as a collection account, with a balance of {$680.00}, and I dispute the accuracy of this information. Specifically, I am challenging the following points : Incorrect Date Opened : The date opened on the credit reports appears inconsistent across the bureaus ( XX/XX/XXXX on XXXX and XX/XX/XXXX on XXXX and XXXX ). Please verify the correct date and ensure uniformity in reporting. 
Account Status : The status of the account is reported as Collection/Chargeoff, but I believe this information may not be accurate. The debt may have been settled or is being reported incorrectly. I request verification of this account, including confirmation of the original creditor and any payments made.

Balance Discrepancy : The balance of {$680.00} is currently listed, but I need confirmation of the validity of this amount, as I am unsure whether this reflects accurate charges or payments made.

As per the Fair Credit Reporting Act ( FCRA ), I am requesting that you conduct a thorough investigation into this account. If the collection account can not be verified, I request that it be removed from my credit report immediately. Additionally, I ask that any inaccurate information regarding this account be corrected.

I have included copies of any supporting documents for your review ( e.g., payment records, correspondence, etc. ). Please notify me of the results of your investigation and any actions taken.

Thank you for your attention to this matter. I look forward to receiving a resolution within the time frame required by law. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation