Consumer complaint received 2025-10-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am filing this complaint against Bank of America , N.A . for unfair billing practices and refusal to correct an improper interest charge on my XXXX  XXXX XXXX XXXX credit card ( account ending in XXXX ). 

I am an XXXX XXXX XXXX XXXX member and a long-time Bank of America customer with multiple credit cards and XXXX  of perfect payment history. 

Here is what happened : I opened a new XXXX  XXXX promotional credit card in XX/XX/year>. 

On XX/XX/year>, Bank of America charged the {$390.00} annual fee for the card. 

I immediately set up Autopay, exactly as I have for my other Bank of America card. The system confirmed that Autopay was active. 

Relying on this setup, I used the new card normally, charging approximately {$17000.00} in purchases. 

Despite Autopay being active, Bank of America failed to process the scheduled payment, leading to a {$29.00} late fee and {$240.00} in interest charges. 

As soon as I discovered the issue on XX/XX/year>, I paid the entire balance in full. 

When I called customer service, they : Acknowledged that Autopay was set up and agreed to waive the late fee, but Refused to remove the interest charge, claiming that Autopay can take one to two billing cycles to activate. 

That statement was never disclosed at the time of setup. I was never informed that my Autopay enrollment would not take effect immediately, nor was any warning provided on-screen or in writing. 

I have been a credit card user for over XXXX  years and have never missed a payment except once many years ago when my wallet was stolen. I always pay my balances in full and have never paid interest. My account history reflects consistent, responsible usage, typically $ XXXX in monthly charges across my cards. 

Bank of Americas refusal to correct this charge is unfair, especially since the error resulted from their own system delay. The Truth in Lending Act ( TILA ) and related Regulation Z require accurate billing and prohibit unfair practices that penalize consumers who act in good faith. 

This issue has caused not only financial harm ( {$240.00} interest ) but reputational harm in my credit history. 

I am requesting that the CFPB : Investigate Bank of Americas Autopay enrollment practices to ensure customers are clearly informed if activation is delayed, Require Bank of America to reverse the {$240.00} interest charge, Ensure no derogatory marks appear on my credit report, and Require Bank of America to provide me with clear arbitration instructions as outlined in my cardholder agreement. 

Additionally, as this is an XXXX  XXXX co-branded card, I believe this reflects poorly on their partner relationship and the trust placed in Bank of America by XXXX  XXXX XXXX members. 

I have already attempted to resolve this directly with Bank of America, including written correspondence to their Legal Department and Executive Relations Team, but they have denied my request. 

I am submitting this complaint to the CFPB for formal review and intervention. 

Thank you for your time and for helping ensure fairness in financial institutions treatment of consumers. 

Sincerely, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief