Consumer complaint received 2025-08-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: CAPITAL ONE FINANCIAL CORPORATION
State: LA

Complaint narrative:
FORMAL DISPUTE & DEMAND FOR RESOLUTION To : Capital One Bank ( USA ), N.A. 
From : XXXX XXXX Address : XXXXXXXX XXXX XXXXXXXX XXXX, XXXX XXXX, LA XXXX Date : XX/XX/year> Subject : Dispute Regarding Secured Card Funds Hold/ Improper Restriction I. BACKGROUND I am submitting this as a formal dispute under the Fair Credit Billing Act ( FCBA ), Truth in Lending Act ( TILA ), Electronic Fund Transfer Act ( EFTA ), Regulation Z, and applicable Louisiana consumer protection laws. Capital One placed a hold or restriction on my secured card funds without legal justification, failed to provide timely written notice, and improperly linked an unrelated account dispute to my secured card account. The secured card funds were my own collateral and were not tied to the mobile check deposit in question. Your own secured card department confirmed that my account was good. 
II. LEGAL BASIS 1. Fair Credit Billing Act ( 15 U.S.C. 16661666j ) Requires resolution of billing disputes within two billing cycles, not exceeding 90 days. 2. Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) Requires clear disclosure of account terms and prohibits undisclosed holds or freezes. 3. Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) Requires prompt investigation and provisional credit within 10 business days. 4. Regulation Z ( 12 C.F.R. 1026 ) Limits liability for unauthorized use and requires timely resolution of disputes. 5. Bank Secrecy Act ( 31 U.S.C. 53115332 ) Even when fraud is suspected, written notice and reasonable basis are required for restrictions. 6. Louisiana Unfair Trade Practices and Consumer Protection Law ( La. R.S. 51:14011420 ) Prohibits unfair or deceptive acts in commerce. 
III. VIOLATIONS Capital Ones actions violate the above statutes by : ( 1 ) failing to provide written notice ; ( 2 ) restricting collateral funds without contractual or legal basis ; ( 3 ) failing to investigate within required timeframes ; and ( 4 ) improperly connecting unrelated account activity to justify restrictions. 
IV. REQUESTED RESOLUTION I request the following : - Immediate release of my secured card funds. 
- Written explanation citing the specific contract section or law that justifies the hold. 
- Compensation for financial losses or fees caused by the restriction. 
If this matter is not resolved within 15 days, I will file complaints with the Consumer Financial Protection Bureau ( CFPB ), Office of the Comptroller of the Currency ( OCC ), and Louisiana Attorney General. Fair Credit Billing Act ( FCBA ) 15 U.S.C. 16661666j Protects against billing errors and requires creditors to investigate and correct disputes within two billing cycles ( not over 90 days ). 
Covers transactions that were unauthorized, incorrectly posted, or otherwise improperly processed. 
2. Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq.

Requires clear disclosure of account terms, fees, and procedures for holding or freezing funds.

If Capital One failed to notify you or applied undisclosed terms, its a TILA violation.

3. Electronic Fund Transfer Act ( EFTA ) 15 U.S.C. 1693 et seq. 
If funds were accessed or restricted electronically without proper notice or authorization, this applies. 
Regulation E ( 12 C.F.R. 1005 ) requires prompt investigation of any reported error ( 10 business days standard ; 45 days max with provisional credit ).

4. Regulation Z 12 C.F.R. 1026 Implements TILA ; requires that credit card issuers not impose liability for unauthorized transactions beyond {$50.00} and must resolve disputes promptly.

5. Bank Secrecy Act / Anti-Money Laundering Rules If Capital One cites possible fraud they must still provide you written notice and a reasonable basis for account restrictions, per 31 U.S.C. 53115332. 
6. Consumer Financial Protection Act 12 U.S.C. 54815603 Gives the CFPB authority to enforce against unfair, deceptive, or abusive acts or practices ( UDAAP ).

Freezing a secured card with no valid link to the disputed transaction can be argued as an abusive practice.

III. State Law ( Louisiana ) Louisiana has consumer protection provisions under : Louisiana Unfair Trade Practices and Consumer Protection Law La. R.S. 51:14011420 Prohibits unfair or deceptive acts in commerce ; applies to banks and lenders in consumer transactions.

Company response to consumer: Closed with explanation