Consumer complaint received 2025-11-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Atlanticus Services Corporation
State: OH

Complaint narrative:
I opened the credit card with XXXX XXXX on XX/XX/year>. The card opens with a {$85.00} annual fee charge making my initial balance {$85.00}. The same day my card is officially activated XX/XX/year> I make a payment of {$85.00}. So the same day I activate the card I make my first payment of {$85.00}. Since the card was activated the second to last day of XXXX and because I made the {$85.00} payment that day there was not a payment due for XX/XX/year>. The first payment was due on XX/XX/year>. The closing date for the billing cycle of XXXX was XX/XX/year>. On XX/XX/year> I rent a car at XXXX XXXX  rental and I use my new XXXX card for a {$250.00} hold that XXXX put on the card so I could rent the car. I paid XXXX with a different credit card for the rental so the {$250.00} charge from XXXX was simply a hold and when I turned the car into XXXX on XX/XX/year>, they tell me the {$250.00} hold will be lifted and depending on my credit card it could take up to XXXX XXXX for the hold to come off of credit card. During the month of XXXX I use the card to make {$200.00} worth of purchases. Then on XX/XX/year> XXXX charges my credit card {$2000.00} erroneously. However I do not know that they do this because I had turned the car in XXXX days prior to them charging the card and again they only had a hold of {$250.00} on the card as well as I paid my XXXX XXXX with another credit card. When I leave XXXX after turning the car in I owed them nothing and they tell me it could be up to 10 days before I see the hold of {$250.00} come off. Then XXXX  days later XXXX makes the erroneous charge of {$2000.00} and I have no clue they do that. On XX/XX/year> I open up my XXXX app on my XXXX to pay my bill and this is the first time I see that XXXX has charged my card all this money. I make a payment of {$140.00} and then immediately call XXXX to dispute the erroneous charge from XXXX. XXXX tells me what to do which was to submit a dispute form explaining why I am disputing the charge from XXXX. I complete the form and email it the same day XX/XX/year>. After I get off the phone with aspire. I open my app back up to see what XXXX has done again. That is when I noticed that my payment was due on the XXXX of XXXX not the XXXX as I mentioned I got the closing date of XX/XX/XXXX and the due date of XX/XX/XXXX confused but even so this is my very first payment that was actually due so I was XXXX days late with it, but I had made it already made a payment of {$85.00} that I didnt have to make in XXXX had nothing due in XXXX had this {$41.00} due on XX/XX/XXXX, I thought it was the seventh and I make a payment of {$140.00} on the XXXX the same day I submit my dispute form. The whole time I have no clue that they have closed my account on XX/XX/XXXX a day after XXXX makes the erroneous charge. They could have told me that my account was closed on XX/XX/XXXX but they do not. It is not until XX/XX/XXXX I go to use my card and its not working. So I open on the app on my phone to see what is going on it says that I have a balance of {$200.00} but no available credit. I thought I had {$150.00} of available credit so I call XXXX and ask whats going on? For the first time on XX/XX/year> after all I have already gone through in which I talked to XXXX a couple times XXXX finally says that they have closed my account. I am inshock and say when did you close my account? I just made a payment on the XXXX, I had just submitted a dispute form on the XXXX why did no one tell me this then? Of course they have no answer other than to tell me it is closed because of multiple missed payments! on XX/XX/XXXX when XXXX makes the charge of the {$2000.00} charge they close my account because I only had a {$350.00} limit well I didnt do that. XXXX made mess messed up made the mistake aspire finds out that they did make the mistake. I dont have they remove that charging from my account but they keep my credit card closed. I literally had the card for less than XXXX weeks. I had it for XXXX days in XXXX all of XXXX. They closed the account on XX/XX/XXXX I dont know this when Im talking to them in XXXX about disputing the XXXX charge. They dont tell me its closed. Nobody tells me that the account is closed. I talked to them all evening learning how to do the dispute form. I then turn the dispute form in and they give me a credit for the for the bogus XXXX charge which brings my balance under the {$350.00} of my credit limit. But again nobody ever tells me that my account is already closed or that they closed the account XX/XX/year> and it is XX/XX/XXXX that I dispute the charge and was talking to XXXX and here XXXX weeks prior to the XXXX they had already closed my account? What a joke. I only had the account open for less than XXXX weeks and already made an {$85.00} payment and a {$140.00} payment. I do not even find out my credit account was closed until XX/XX/year>. When I find out my account had been closed I called XXXX immediately to find out why and they tell me they closed the account for multiple missed payments? I was XXXX because how could I have multiple missed payments when I only had XXXX payment due and had made XXXX payments, the {$85.00} payment on XX/XX/year> and the {$140.00} payments on XX/XX/year>? So where are the multiple missed payments? How could they be saying there was multiple missed payments for why they closed my account when I have only had XXXX payment due XX/XX/XXXX yet the close the account on XX/XX/year> for multiple missed payments yet my first and only payment I had due was mot even due for 15 days after they closed the account for multiple missed payments?!? This has been the worst experience with a credit card i have ever had. XXXX is a XXXX credit company the funny thing is they keep telling me I can reapply! What a joke I dont want to reapply with them ever in my life as bad as theyve treated me I did nothing wrong. Make it make sense on XX/XX/year> the geniuses at XXXX close my account after it being opened less than 30 days for multiple missed payments but I only ever had XXXX payment due XXXX  days after they closed the account? It is the craziest experience and absolute worst experience I have ever had with a credit card.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation