Consumer complaint received 2026-05-01 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Paypal Holdings, Inc
State: WA

Complaint narrative:
I initially spoke with XXXX, XXXX PayPal Supervisor. He said that I have 180 days to or six months to open up a Buyer 's claim because all of my purchases have " Buyer 's Protection ''. I spoke to him on XX/XX/XXXX. It was on XXXXThe purchase price as {$2600.00}, it was purchased on XX/XX/XXXX ; on XXXX and paid with PayPal, from my checking account. It was delivered on XX/XX/XXXX. I bought a XXXX XXXX called the XXXX XXXX XXXX. I spoke with XXXX, of PayPal on XX/XX/XXXX, regarding the purchase of the Power station. She refused to open up a dispute ; I requested to speak to the Supervisor over Pay Pal Disputes. I spoke with XXXX, purported Supervisor over Pay Pal Disputes. I told him about XXXX 's statement of there being 180 days to open up a claim/dispute. XXXX said that the " Back Office " would never allow this to go through. I asked who is the back office? MJ failed to answer. This convo lasted approx 2 hrs : 26 minutes. I communicated back and forth with the XXXX Seller : XXXX. I told her initially on funds on XX/XX/XXXX. They said Paypal denied the claim on XXXXThe complaint # XXXX. My bank said that they don't have dispute rights. This was taken out of my checking account.12/4/25 that there was an error message issue with the XXXX XXXX XXXX XXXX XXXX the XXXX told me to reset the Power station 2 times. I did that. Then I informed her on XX/XX/XXXX @ XXXX ; that I would keep them posted on the intermittent problems of the XXXX. It was having a problem of not charging then. But afterwards, it began to charge normally again. Then the Seller XXXX, said that " hey, I ', m not sure what's wrong with it, but it was a brand new item it's new a few weeks since you had it ''. I sent this message to the Seller on or about XX/XX/XXXX @ XXXX. I requested a refund. I did not know that the Seller had registered the Station under a XXXX warranty. I told how the unit had heated up and got so hot that it partially burned 2 different power chords at the point of attachment. I also notified that on the XX/XX/XXXX and XX/XX/XXXX, the unit began to smoke at the connection point and both times, part of the chord melted at the connection port. One of the prongs came off. The Unit is unable to be charged anymore. It is a hazard. We can't use it anymore. I notified Paypl of this also. They refused to help. I requested the transcript from the call on XX/XX/XXXX to be sent to me. The Executive office promised to make them available under messages in PayPal. I reached out to my bank who stated that they filed a claim with PayPal to recoup the My bank stated that they are trying to find an avenue to help me. They'll get back to me. In the meantime ; PayPal has refused to do anything to help me. I have sent them questions such as did you send me notification of the PayPal change going from 180 days down to 30 days? I have been a member of PayPal for over 20 years . There has been no response to that question. I did not get any notification from PayPal about this drastic change. I am now out of {$2600.00} ; without any due process or resolution in sight. Please help me. I have written an Affidavit of Truth and it is Notarized, regarding this incidence. PayPal has not answered my questions about when did they give me notification about the lowered time frame of 30 days to open a not as described dispute. PayPal Has failed to identify due process for me in respect to loosing out on a life or death power station that my family and I need for survival.

Company response to consumer: Closed with explanation