Consumer complaint received 2025-08-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: ROBINHOOD MARKETS INC.
State: AZ

Complaint narrative:
I disputed a transaction with a company called XXXX, who lends you money every once in a while. I was trying to communicate with XXXX to pull the money from a different account and they would not answer me and continuously hung up on me. I desperately needed them not to pull it out of the account no matter what I did I could not get them to respond so they pulled it out of my account anyways. I started to dispute the transaction with Robin Hood because I had told XXXX to remove my routing and accounting information and all I kept getting was hung up on or the chat was ended. I reached out to my bank to start disputing the transaction. I did not realize that upon disputing the transaction that they would not allow me to have access to the money that I needed that was super important for my mortgage payment that was due XX/XX/year>, so I had to borrow money from a family member. I have stated about XXXX different times now that I retract my statement for the dispute charge of {$81.00} and Robin Hood chooses to ignore me. It will not grant me access to my account so that I can pull my funds and close my account with Robin Hood. I have mentioned I dont know how many times now that I want to close my account with them and Ive even threatened to file a lawsuit for not giving me access to my funds or closing out my account when Im requesting my account to be closed. Every single time I get on the phone with the Robin Hood agent they are rude. They are disrespectful. They dont listen and they dont care when I asked to speak to a XXXX. They told me that I need to weigh XXXX to XXXX hours to have someone call me back. When I mention that I wan na close my account and no longer be a Robin Hood customer they tell me well thats too bad. You cant do that. You have to wait until you have the review status. I dont have the time and I definitely dont have the money to sit around and wait for them to come up with a review for my dispute. Ive told them multiple times yet again I am retracting my statement regarding the dispute. I will suffer the {$81.00} loss And close my account with Robin Hood and go somewhere else. I can not afford to not have this {$500.00} and I am not kidding. I will find an attorney who will take the case and I will take Robin Hood to court with a lawsuit for emotional distress and whatever other financial losses I face due to not being able to pay my bills on time because they will not release my money because I do not want to be a customer with Robin Hood anymore. Every email that they sent me I have responded to numerous times with the information that they are requesting and I am not getting any further in my request to have my funds released if my money is not released to me by XXXX  XX/XX/year> I will be getting in touch with an attorney who specializes in suing banks as I am facing emotional and financial rest right now because I do not have access to the money that I need because they refuse to close my account and give me back my money. Again, and XXXX keep saying this until somebody gets it through their head. I retract my statement of disputing the transaction. I will take the {$81.00} loss so that I can close my account and no longer be a customer with Robin Hood.

Company response to consumer: Closed with explanation