Consumer complaint received 2025-04-23 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Omnipoint Capital
State: CT

Complaint narrative:
Debt Collector Harassment Incident Report Incident Summary On XX/XX/year>, while working as an XXXX Department staff member responsible for answering emergency calls, I experienced multiple harassing communications from representatives of Omnipoint Management Solutions LLC, a debt collection agency based in XXXX XXXX, NY. These communications constituted a serious misuse of emergency medical resources and demonstrated potentially unlawful debt collection practices. 
Timeline of Events XXXX - Initial contact from XXXX XXXX of Omnipoint Management Solutions LLC Caller requested to speak with " XXXX XXXX, '' claiming she was an employee. She is not. 
When informed this was an emergency department line and offered transfer to hospital operator, caller became agitated Caller used intimidating language including repeated phrases such as " WHO DO YOU THINK YOU ARE XXXX '' and " WHO DO YOU THINK YOU'RE TALKING TO '' Caller was reminded this was a recorded emergency line and that his behavior constituted misuse of emergency resources Caller continued aggressive behavior before disconnecting XXXX - Follow-up call to Omnipoint Management Solutions XXXX Reported XXXX XXXX XXXX XXXX conduct to his supervisor Requested immediate removal of our emergency department number from their calling directory Manager assured our number would be placed on a do-not-call list This conversation was recorded on their end XXXX - Second contact from different Omnipoint Management Solutions agent Despite XXXX XXXX XXXX XXXX XXXX minutes prior, another agent called seeking the same individual This demonstrates organizational negligence and willful disregard for the emergency nature of our department Agent apologized when confronted about the inappropriate use of our emergency line Violations of Fair Debt Collection Practices Act ( XXXX  ) This incident appears to violate multiple provisions of the FDCPA, including but not limited to : XXXX. Use of harassment or abuse ( XXXX XXXX. XXXX ) - The aggressive and intimidating tone used by the debt collector XXXX. False or misleading representations ( XXXX XXXX. XXXX ) - Attempting to contact an alleged debtor through their purported workplace 's emergency medical line XXXX. Unfair practices ( XXXX XXXX. XXXX ) - Misuse of emergency resources for debt collection purposes XXXX. Multiple calls - Continuing to call after being explicitly informed this was an emergency line and after promising to cease contact Impact on Emergency Services This incident had potential negative consequences for patient care : Occupied emergency communication channels that should remain available for actual medical emergencies Diverted staff attention from legitimate emergency department functions Created unnecessary stress for emergency department personnel during working hours Supporting Evidence Timestamps of all calls ( as noted above ) Call recordings maintained by both our emergency department and Omnipoint Management Solutions Witness testimony from emergency department staff Documentation in hospital incident reporting system Request for Action Based on this documented pattern of harassment and misuse of emergency medical resources, I am filing this complaint to request appropriate regulatory action against Omnipoint Management Solutions LLC for violations of the Fair Debt Collection Practices Act and any other applicable regulations governing debt collection practices. 
________________________________________ Submitted by : XXXX XXXX XXXX Department XXXX XXXX XXXX XXXX XXXX Connecticut - XXXX XXXX Campus

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with explanation