Consumer complaint received 2025-07-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: NAVY FEDERAL CREDIT UNION
State: NC

Complaint narrative:
CONDITIONAL ACCEPTANCE & NOTICE OF FAULT AND FINAL DEMAND FOR PROOF OF CLAIMRE : CFPB Complaint Response by Navy Federal Credit Union XXXX XXXX in XXXX From : XXXX XXXX XXXX XXXX XXXX. By : XXXX XXXX, XXXX, Attorney in XXXX XXXX XXXX, XXXX XXXX, North Carolina XXXX XXXX ] Email : XXXX Prior Related Complaint ID : XXXX ( on record for historical context and pattern of non-responsiveness ) Institution : Navy Federal Credit Union XXXX XXXX XXXX XX/XX/year> NOTICE TO AGENT IS NOTICE TO PRINCIPAL. NOTICE TO PRINCIPAL IS NOTICE TO AGENT. 

This Conditional Acceptance is issued in response to Navy Federal Credit Unions reply dated XX/XX/year>, submitted through the Consumer Financial Protection Bureau portal. This complaint is to be addressed and fully responded to within the CFPB portal only, as submitted initially for public oversight. Any further direct communications from NFCU shall be deemed non-responsive, procedurally defective, and viewed as an attempt to circumvent due process and stall lawful enforcement. XXXX response has been received, reviewed, and found to be materially defective and non-responsive. 



The Trust hereby conditionally accepts the institutions claims and declarations upon proof of the following, and further demands verifiable confirmation as to whether any lawful money or credit was transferred to the XXXX XXXX XXXX known as XXXX XXXX XXXX at the inception of the alleged loan, in accordance with applicable banking and commercial law, including but not limited to [ XXXX XXXX ] ( Value and Consideration ), [ XXXX U.S.C. XXXX ] ( XXXX XXXX XXXXXXXX XXXX XXXX XXXX, and Federal Reserve guidance from Modern Money Mechanics, which together establish that any valid obligation requires proof of actual value or lawful consideration transferred to the alleged borrower. 





The Trust also demands confirmation of the current location and legal status of the lawful Gold Clause Remittance Instrument, which remains in NFCUs possession without acknowledgment of return, acceptance, rejection, or lawful disposition : - Wet-ink signed contract ( XXXX ) binding XXXX XXXX XXXX to any alleged loan obligation. 

- Verifiable ledger of financial loss or impairment experienced by NFCU. 

- Full disclosure of insurance collections, credit default swaps, or derivatives executed related to said account. 

- A statement under penalty of perjury that NFCU has not engaged in any double collection, third-party settlements, or unjust enrichment. 

- Formal acknowledgment of the Trusts perfected legal status and administrative rights, as evidenced by : - XXXX Financing Statement -Declaration of Trust - Master Plenipotentiary Statement ( see Exhibit F, attached herewith, dated XX/XX/year> ) Failure to Rebut Line-by-Line Demands : Despite having received these documents and demands on multiple prior occasions, NFCU has repeatedly failed to demonstrate any XXXX on any alleged loan owed by the Trust or XXXX XXXX XXXX. The XXXX has provided ample opportunity and time for discovery, rebuttal, and lawful substantiation of claim, all of which have gone unanswered. NFCUs refusal to respond in substance establishes a presumption of dishonor, estoppel, and waiver of claim. 

To date, NFCU has failed to address or rebut line-by-line the material factual and legal demands made by the XXXX. Instead, the institution has submitted what appears to be a pre-formatted, cookie-cutter response, nearly identical to previous letters already deemed insufficient. NFCU has not rebutted nor responded point-for-point to : - The lawful tender of the Gold Clause Remittance - The perfected UCC security interest - The enumerated list of discovery items demanded - The explicit notice of the administrative process See Exhibit XXXX XXXX XX/XX/year>, Response via CFPB, which fails XXXX rebut any of the Trusts conditions or provide the requested documentation. This constitutes commercial dishonor and administrative bad faith. 

This pattern of evasion is deemed bad faith under [ XXXX XXXX ] and constitutes dishonor through non-performance. Additional legal violations and statutory failures include : [ XXXX XXXX ] Presentment and XXXX : failure to present or respond to a valid demand constitutes dishonor. 

[ XXXX XXXX ] Dishonor : instruments are dishonored when proper presentment is ignored. 

[ XXXX XXXX ( b ) ] Tender of Payment : lawful tender, once refused, discharges obligation. 

[ Restatement ( XXXX XXXX XXXX XXXX  XXXX ] Duty of Loyalty : NFCU 's actions breach fiduciary standards owed to the XXXX. 

[ XXXX XXXX. XXXX ] False or Misleading Representations : applies if NFCU continues to an alleged loan debt without contractual proof. 

[ XXXX XXXX. XXXX ] Prohibited Acts under XXXX : protects against deceptive, unfair, or abusive financial practices. 

The XXXX now issues * * a final demand for full cure and a * * lawful response within XXXX ( XXXX ) days. This demand shall be deemed the XXXX 's final and irrevocable opportunity extended to Navy Federal Credit Union to comply in good faith with lawful requests and rebut all unrebutted claims. Absent such cure : NFCU will be in administrative and commercial default All claims will be treated as legally estopped The matter will be escalated to the Federal Trade Commission ( FTC ) and other relevant oversight agencies The Trust will proceed with final enforcement of the remedy under applicable commercial law Supporting Exhibits ( Available on File and/or Re-Attached ) : OXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX CFPB forward this record to the appropriate oversight body, including the Federal Trade Commission, in the event Navy Federal Credit Union continues to ignore lawful demand and due process.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation