Consumer complaint received 2025-12-09 00:00:00
Product: Mortgage — Manufactured home loan
Issue: Applying for a mortgage or refinancing an existing mortgage — Loan estimate or other related disclosures
Company: 21ST MORTGAGE CORP.
State: OR

Complaint narrative:
FORMAL REGULATORY COMPLAINT Re : Predatory Lending, Deceptive Practices, Withheld Disclosures, and Improper Legal Action by 21st Mortgage Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Complainant Information : Name : XXXX XXXX XXXX Address : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX Former Address Used by Lender : XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXXXXXX Respondents : XXXX. 21st Mortgage Corporation XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I. Summary of Complaint I am filing this complaint regarding predatory manufactured home lending, failure to provide mandatory federal loan disclosures, misrepresented loan terms, and a XXXX XXXXXXXX  repossession lawsuit that proceeded without proper notice to me even though 21st Mortgage had my correct Oregon address. 
XXXX. Background In XXXX, my wife and I attempted to purchase a manufactured home through XXXX XXXX XXXX / XXXX XXXX XXXX XXXX. The dealer insisted 21st Mortgage was the only available lender and pressured us into using them. 
III. Detailed Complaint A. No Loan Disclosures Provided 21st Mortgage failed to provide a Loan Estimate, Closing Disclosure, interest rate details, APR, fee breakdown, payment schedule, or any copies of the loan documents. My monthly payment was XXXX XXXXXXXX {$200.00} higher than verbally represented. An additional XXXX XXXXXXXX in undisclosed fees was added. 
B. Dealer Pressure XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX told us 21st Mortgage was our only financing option, limiting our ability to shop for fair credit terms. 
C. Predatory Underwriting We were told we were approved before a credit check was performed. No tax returns were requested.

The interest rate was withheld until closing. No copies of signed documents were ever provided. 
XXXX Improper Legal Action A repossession lawsuit ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) proceeded while I lived in XXXX 21st Mortgage had my correct XXXX address but served all court documents to my former XXXX  address. I never received a summons, complaint, or motion papers. A default judgment was entered without my knowledge. 
IV. Harm Suffered - A repossession judgment was entered against me. 
- The sheriff is authorized to seize my home. 
- I never received disclosures or documents needed to understand or defend the debt. 
- My family suffered severe financial and emotional harm.

V. Requested Financial Restitution Due to the deceptive, predatory, and unlawful conduct described above, I am formally requesting financial restitution. Specifically, I request : 1. Reimbursement of my down payment in the amount of {$9900.00}.

2. Reimbursement of monthly payments of {$840.00} for 24 months ( totaling {$20000.00} ). 
VI. Laws Potentially Violated - Truth in Lending Act ( TILA ) - Regulation Z - RESPA - UDAAP XXXX XXXX XXXX XXXX XXXX XXXX XXXX - Improper service under XXXX XXXX XXXX. Requested Actions I request that the proper authorities : XXXX. Investigate 21st Mortgage Corporation and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
2. Determine whether predatory lending and deceptive practices occurred.

3. Review whether the repossession judgment was obtained without proper notice.

4. Require production of all loan documents and disclosures.

5. Take enforcement action if violations are confirmed.

6. Assist in resolving this matter fairly and legally.

7. Review and process my request for restitution. 
Attachments : - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation