Consumer complaint received 2023-12-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSWORLD SYSTEMS INC
State: PA

Complaint narrative:
I recently found out about a case of stolen identity on my credit report. There is an electric bill debt on my report that I realized was from an old roommate who stole my info and opened several accounts under my name. He opened a credit card and this electric service and ran up a {$700.00} debt under my name with XXXX. I got evicted from that apartment and was gone for most of the service period. This happened in XXXX. The debt got sold to a company named Transworld systems Inc and they put the debt on my report in XXXX. I contacted Transworld to let them know I was going to dispute. I sent them a letter first class on XX/XX/XXXX. They sent me back a letter dated XX/XX/XXXX acknowledging the receipt of my dispute. I sent them a letter stating they took longer then XXXX  days on XX/XX/XXXX and I sent them proof of my eviction and I explained what happened with the roommate and that he snuck into my room and stole my personal info and signed up our apartment for service under my name and never paid the bill. He was supposed to be responsible for the electricity per our agreement but he opened the account with my personal info and never sent them payment. They sent me back a packet to fill out a few weeks later with an identity theft affidavit which I filled out and sent back. They did not respond until over a month later sending another packet for me to fill out -- the exact same packet they sent the first time, completely ignoring the packet I sent them. I filled it out, yet again, and they sent YET ANOTHER PACKET. I started to feel like they were purposefully ignoring me at this point. This time, I called them. I told them I used the address stated on the packet and asked them why they were not acknowledging the receipt of my filled out packet. They acted like I didn't know what I was talking about and they never received anything and I should email it this time. So I did. I emailed it on XX/XX/XXXX. I emailed them all previous letters, my id, my proof the debt doesn't belong to me, and the identity theft packet. No one has replied to me about my email. They have been ignoring my letters since XXXX. I called a few days ago and spoke to a man that said I'll never be able to dispute the debt by myself. They will keep ignoring me he said. Then he said something that really concerned me, -- he said I need his professional help, it was the only way to even attempt to get the debt removed, and I should give him my financial info. I asked why do I have to give you my card info? He told me because he needed to charge my card to run a credit report. I asked him why I needed him to run my report when he worked for Transworld systems and it was their account. He told me it was because they needed to verify the debt on my report. I really don't feel good about giving a creditor my financial info and this company seems very dishonest anyway. They have taken way over XXXX  days to respond. I sent them their identity theft affidavit, with proof the debt is not mine, XXXX different times since XXXX and they completely ignore it. I never gave the man my debit card. I told him I would just call back. I still have not received a response to my multiple attempts to send them the packet since XXXX XXXX and I feel they are playing games with me at this point. I should have just contacted you the first time they took over XXXX  days to respond. Please help me get this debt removed because they are not abiding by the law. Thank you for your time in advance.

Company response to consumer: Closed with explanation