Consumer complaint received 2024-04-23 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Fees or costs during the application process
Company: Rocket Mortgage, LLC
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Ga XXXX XX/XX/XXXX ROCKET MORTGAGE XXXX XXXX XXXX XXXX, MI XXXX REQUEST OF DOWN PAYMENT I am writing to inform you of the fiduciary breach that has occurred in our business dealings. It has come to my attention that intentional misrepresentations were made regarding the original asset in our transaction, which has resulted in a violation of the standard of care relating to your duties as a fiduciary to me, the beneficiary. 
I was required to bring money to closing ( cash to close/down payment ) and the accounts were checked several times to make sure the funds were available before closing. On XX/XX/XXXX, XXXXXXXX XXXX I received an email " Your closing details are ready '' This email gave clear instructions on what was needed to successfully close the loan. The amount required to be wired was XXXX. 


I would like to inquire about TILA ( TRUTH AND LENDING ACT ) in reference to down payment. 15 USC 1662- It is illegal to mix credit and cash in a consumer credit transaction. A specified down payment can not be required in connection with any extension of consumer credit. 

In discovery, I found that Rocket Mortgage violated federal regulations in relation to the aforementioned loan # XXXX. Upon further investigation, it has come to my attention that Rocket Mortgage has failed to comply with several federal laws and regulations, including [ specific violations, such as Consumer Financial Protection Bureau ( CFPB ) rules or the Truth in Lending Act ( TILA ) ]. These violations not only constitute a breach of trust but also compromise the legality and ethical principles on which our agreement was predicated. 
Violations : 15 USC 1692e misleading representations.

15 USC 1692j - false & deceptive.

15 USC 45 - unfair Methods of competition.

15 USC 1662- illegally mixing credit and cash in a consumer credit transaction. 
15 USC 1602 - multiple violations 15 U.S. Code 1662 - Advertising of down payments and installments 15 Section 1662 Protects consumers from predatory lenders who use advertising to get people in debt. 
Advertisement that promises credit in exchange for a down payment or that guarantees a certain amount of money after the application is illegal according to Truth in Lending Act. Any down payment made before credit is granted is illegal for any loan outside of a business, commercial or agricultural loan. 
No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state ( 2 ) that a specified downpayment is required in connection with any extension of consumer credit, unless the creditor usually and customarily arranges down payments in that amount. 


I inquired about these violations and XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX gladly admitted the below statement as her response : The requirement of a down payment and verifying assets to ensure guidelines are met is standard in the mortgage industry and based on specific guidelines put in place by the government. The funds that you paid at closing went towards the purchase price of the home. 
We can confirm no funds were collected as a guaranteed extension of credit in exchange for that amount of money. 
From the deep review on the loan we found compliance was followed. If you believe that your rights were in any way violated, we recommend that you contact your attorney and we will follow up accordingly. 
At this time, we consider this matter closed as we have provided all information possible. 




Rocket Mortgage willfully violated provisions of the Truth and lending Act. Rocket Mortgage is responsible for civil liability, punitive damages, payments made up to date, return of down payment, {$1000.00} for each violation and more. 
According to the 15 U.S. Code 1611, whoever willfully and knowingly gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder is subject to criminal liability. 
I am requesting the down payment back in the amount of {$32000.00} I greatly appreciate your attention. I look forward to speaking with you soon for a resolve. 


XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation