Consumer complaint received 2024-12-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX Subject : Formal Complaint Regarding Inaccurate Late Payment Reporting on Account XXXX XXXX Dear CFPB, I am filing a formal complaint against both Experian and XXXX for failing to correct inaccurate information regarding late payments reported on my credit report for the account XXXX XXXX. Despite multiple requests for correction through letters dated XX/XX/XXXXXXXX  and XX/XX/XXXX, my requests have been ignored. Since my last dispute, nothing has changed. This ongoing inaction constitutes clear violations of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Errors and Discrepancies : Last Verified Date : This information is only reported by XXXX ( XX/XX/XXXX ), while Experian has failed to provide any verification date. The absence of this information from Experians report indicates a lack of thorough investigation and resolution as required by federal law. 
Closed Date : XXXX reports a closed date of XX/XX/XXXX, but Experian does not include this information. This inconsistency creates confusion and misrepresents the account 's actual status. 
Account Status : Both bureaus incorrectly report the account as " Closed, '' which contradicts the accounts true and accurate status. This error significantly impacts my creditworthiness and raises questions about the integrity of the reporting process. 
Consequences of Reporting Errors : These inaccuracies have caused undue harm to my financial reputation and credit score. The erroneous reporting has led to : Difficulty in obtaining new lines of credit or financial products due to lowered creditworthiness. 
Increased interest rates on existing accounts. 
Emotional distress and financial uncertainty caused by the repeated need to dispute these errors. 
Violations : Fair Credit Reporting Act ( FCRA ) : 15 U.S. Code 1681i : This section mandates that credit reporting agencies ensure the accuracy of information in consumer files. Both Experian and XXXX have failed to uphold this obligation, allowing errors to persist despite clear evidence. 
15 U.S. Code 1681e ( b ) : Credit reporting agencies are required to follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. This has not been adhered to in my case. 
Truth in Lending Act ( TILA ) : 15 U.S. Code 1666b : Creditors are required to send periodic statements at least 21 days before the payment due date. The inaccuracies in the late payment reporting indicate a lack of compliance with this requirement. 
Protection Against Non-Payment of Obligations Act ( PAANL ) : The Protection Against Non-Payment of Obligations Act reinforces the responsibility of creditors to provide timely statements to consumers, preventing unfair penalties. The failure to correct these errors has caused significant harm to my creditworthiness and financial standing. 
Desired Resolution : Immediate removal of all inaccurate late payment notations and discrepancies for the XXXX XXXX account from both Experian and XXXX credit reports. 
Comprehensive review and correction of all account details to ensure accuracy across all credit bureaus. 
Written confirmation of these corrections from Experian and XXXX. 
Assurance that enhanced measures will be implemented to prevent similar errors in the future. 
Failure to address and resolve this issue promptly will result in further escalation, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ), contacting state attorneys general, and seeking legal action if necessary. 
Thank you for your prompt attention to this matter. I expect a detailed response and resolution within 30 days of receipt of this letter. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation