Consumer complaint received 2026-01-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I am submitting this complaint regarding Wells Fargo Banks improper restriction of my funds, misattribution of financial responsibility, and multiple operational failures related to a business account separation. 
Wells Fargo placed restrictions on my funds of {$31000.00} on XX/XX/XXXX and took actions that materially impacted my accounts without prior notice, demand, or legal process, despite my having provided documentation demonstrating that I am not responsible for the underlying company debt in question. 
Summary of Issues : XXXX. Improper Restriction of Funds Without Notice or Due Process - Wells Fargo restricted and withheld my funds without providing advance notice, a formal demand, or any legal process. I received no communication explaining the basis for the hold before it occurred, nor was I given an opportunity to dispute or resolve the issue in advance. 
XXXX. Misattribution of Financial Responsibility- I have a legally executed separation agreement and related documentation establishing that I am not responsible for the company or its debts. At Wells Fargos request, I signed over key signatory authority and guarantor responsibility on XX/XX/XXXX. Despite this, Wells Fargo treated me as financially responsible while simultaneously citing privacy restrictions when I sought clarity regarding the account. 
XXXX. Contradictory Use of Privacy Restrictions- Wells Fargo representatives indicated that privacy laws prevented them from discussing details of the account, while at the same time using that account as the basis for restricting my personal funds. This contradiction is inappropriate : either I am responsible and entitled to information, or I am not responsible and should not be subject to fund restrictions or adverse action. 
XXXX. Operational Failures and Inconsistent Internal Handling- I opened an internal case with Wells Fargo and have worked with an assigned caseworker. Additionally on XX/XX/XXXX, I received a call from the credit card division regarding the supposed debt but with a different credit card number than the closed card in XX/XX/XXXX- WellsFargo issued a new credit card on a business account that was to be closed per my XX/XX/XXXX letter ( which I submitted per WellsFargo direction ). I have submitted extensive documentation, timelines, and supporting materials. Despite this cooperation, Wells Fargo has not resolved the matter, has not clearly articulated the justification for its actions, and has not corrected the misattribution of responsibility. 
XXXX. Exposure of Personal Funds Without Legal Basis - The actions taken by Wells Fargo exposed my personal funds to restriction and potential loss without any adjudication, court order, or formal collection process. This raises serious concerns about Wells Fargos internal controls, consumer protections, and compliance with fair banking practices. 

Request for Review Under Applicable Consumer Protection Standards- Given that the actions taken involved restriction of personal funds without notice or legal process, I am requesting review and resolution under applicable consumer protection standards rather than reliance solely on Wells Fargos internal determinations. 

Impact to Me : * Restriction and withholding of my funds without notice * Significant financial risk and uncertainty * Time and expense incurred responding to Wells Fargos internal failures * Loss of confidence in Wells Fargos handling of consumer accounts

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation