Consumer complaint received 2025-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
BANK OF AMERICA XXXX XXXX XXXX, XXXX, SC XXXX Yes, I was scammed and deceived by your two I female bank staff who I thought were, did I lose {$310.00} from the bank I went to get help, and it was done in a planned manner by two staff working in the bank and then they ignored me, I had forgotten my mobile banking password for about six months and I couldn't log in when I went there to get help from the bank, they logged me into the account of another bank of America member on my phone and I wasn't aware of it, they set up another person 's account on my phone, they logged in and I was now using someone else 's account because of the mistake of two banker employees and also the credit card for the account I thought I thought They applied, it was approved and it was going to come to my address a week later, I felt a strangeness in this account, I told the situation when I went to the bank again because of the money and outflows, I explained the situation, it may not be my account, I said you gave me another person 's account, I registered my XXXX number to this account before, and did I send {$320.00} to this account, I sent {$320.00} to the account that I thought was mine, and when I went to the bank, they approved it and in a panic, it's not your account, you should log out of this account, yes, I'll log out, but when I said I said I want {$320.00}, you already have the password of this account, if you want to log in again They said you can send your money to your account, I trusted them and I logged out of the account, they made me log in to my own account, but my {$320.00} remained in someone else 's account and I asked for help for that and they didn't stand behind the mistake they made and they kicked me out, they also logged in to someone else 's account on my behalf of me, and without his approval, without that other person 's approval, they had a credit card opened in his name with my approval, and the credit card also came to my address and I delivered it to the bank without ever opening that credit card, I only wanted was my own money, it was XXXX dollars and after correcting their own mistakes, they ignored it and mine is good They badly used my intention, they defrauded me and they threw them out of my mind, I want my money, send me {$320.00}, the important thing is not XXXX not XXXX for me, the fact that they put me in the place of an idiots and idiots, they scammed me and they kicked me out of my head, I will write to all the necessary places, they made a very big mistake, they applied for a credit card in someone else 's behalf without their approval, and they installed someone else 's account on my phone, and the authorities who saw this, please contact me, I can't explain the situation well here, I can explain the situation better by mutually, there is a huge problem, there is a very big fraud at this address XXXX XXXX XXXX XXXX, SC XXXX I want to give you all the details about the mistake made by your two female employees and how they used me. I think someone's name is XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation