Consumer complaint received 2025-01-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint and Pre-Arbitration Notice for Mishandling and Willful Noncompliance To Whom It May Concern, I am writing to formally submit a complaint regarding the significant mishandling of my credit file by Equifax, which has resulted in a detrimental loss of XXXX points on my credit score. This decline is attributed to the willful noncompliance regarding the accurate and timely reporting of my credit accounts, particularly concerning two XXXX accounts, XXXX, and the Department of Education. 

# # # Background and Context XXXX. XXXX Accounts** : Two XXXX accounts have been actively reporting to Equifax, yet there has been a three-month delay in reporting these accounts accurately. This willful delay has directly contributed to the XXXX reduction in my credit score, as accurate reporting is critical for maintaining my creditworthiness. 

XXXX. **XXXX  Account** : The XXXX account has also faced similar reporting issues, despite having timely payments made for several months. But yet to be added to my credit file. The ongoing inaccuracies undermine my credit standing and demonstrate a failure on Equifaxs part to maintain accurate records.

XXXX. **Department of Education Accounts** : Both of my Department of Education accounts have been subject to egregious reporting errors. Equifax has inaccurately indicated that these accounts were opened less than two years ago when, in fact, they are over seven years old and as mandated should be removed. As they have been by the other bureaus. As well as opening new disputes without authorization.This misrepresentation constitutes a clear violation of my rights and reflects inadequate oversight and compliance on Equifaxs part. 

XXXX. XXXX Tradeline** : In addition, Equifax has added new statements and opened new disputes without authorization to a long-disputed XXXX tradeline without supplying the requested method of verification, which is my right under the Fair Credit Reporting Act ( FCRA ). This constitutes a continued infringement upon my rights as a consumer and exacerbates the inaccuracies in my credit file.

# # # Violations of the Fair Credit Reporting Act ( FCRA ) The inaccuracies and delays in reporting by Equifax constitute direct violations of the Fair Credit Reporting Act ( FCRA ), specifically : - **Section 602 ( a ) ** : This section enshrines the consumer 's right to fair and accurate credit reporting, which Equifax has infringed upon by failing to report my accounts accurately and in a timely manner.

- **Section 601** : Credit reporting agencies are required to maintain procedures to ensure the maximum possible accuracy of information. Equifaxs failure to update my credit file accurately exemplifies a disregard for this obligation.

- **Section 623 ( a ) ( 1 ) ( A ) ** : This section mandates that furnishers of information provide accurate information about account histories. Equifax 's delays and inaccuracies run counter to this requirement.

- **Section 611** : Consumers have the right to dispute inaccuracies in their credit reports and request verification. The ongoing failure to provide the method of verification I have repeatedly requested stands as a clear violation of this section.

# # # Call for Human Review I insist that this matter be escalated for human review rather than handled by automated systems. The seriousness of my complaint necessitates a qualified representative to conduct a thorough investigation into these discrepancies and to respond accordingly.

Furthermore, my credit file has been updated with verified information following numerous submissions of identity verification documents. Any attempts to impose frivolous or unethical additional verification requests will further constitute willful noncompliance, breach of contract, and violation of established procedures.

# # # Demand for Corrective Action and Compensation Given the numerous violations of the FCRA and the FTC 's guidelines, I formally demand the following : XXXX An immediate and thorough investigation into the inaccuracies related to the XXXX, XXXX, Department of Education, and XXXX accounts. 
XXXX. Timely updates to my credit file to accurately reflect payment histories and account information. 
XXXX. A reevaluation of my credit score based on the corrected information. 
XXXX. A detailed explanation of how these inaccuracies occurred, along with assurances that measures will be enacted to prevent future occurrences. 
XXXX. Compensation as mandated by FCRA guidelines, at the rate of {$1000.00} per violation. 

This letter serves as a pre-arbitration notice regarding the mishandling of my credit information and the resultant harm to my financial well-being. I urge you to treat this matter with the urgency it deserves. If I do not receive a satisfactory response within 30 days, I will pursue legal action to address these grievous issues.

Thank you for your immediate attention to these serious matters. I look forward to your prompt and comprehensive response. 

Sincerely, [ XXXX XXXX XXXX ] [ Your Signature ( if sending a hard copy ) ] [ Attachments : Correspondence from XXXX and XXXX, Credit Reports from XXXX and XXXX

Company response to consumer: Closed with non-monetary relief