Consumer complaint received 2025-01-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
I currently have the Chase United Club Card. For the Calendar year of XXXX, they ran a promotion where you would review {$75.00} as a statement credit after staying in an XXXX property. ( terms copied below ) Because of this, I chose to stay in an XXXX property on my recent trip to XXXX. The terms do not specify it must be a US hotel. I used my card when booking, when paying, and my card was charged a {$110.00} charge on XX/XX/XXXX for my stay in an XXXX property. This fulfills the offer every way I can imagine.

After a few days I realized there was no statement credit. I called customer service who 'made an escalation ' and told me to wait two weeks for it to be resolved. Two weeks go by, and nothing is resolved. I try the same thing again. Two weeks go by, and still nothing. I try to ask for a 'case ID ', but after two weeks still nothing. The offer is a little confusing on whether it will be the same day or after 1-2 billing cycles, both of which have passed since my statement closing day is the XXXX. The name of the hotel on my billing statement was 'XXXX XXXX XXXXXXXX '. The name of the hotel on XXXX was XXXX XXXX XXXX XXXX XXXX an XXXX XXXX XXXX. 


Here is the offer listed on the website : Receive up to {$75.00} per year in statement credits as reimbursement for XXXX Hotels and Resorts purchases in XXXX. 


Here is the full terms of the offer listed on the website : {$75.00} XXXX XXXX  : A statement credit will automatically be applied to your account when your card is used on purchases made at XXXX XXXX XXXX ( XXXX ) properties from XX/XX/XXXX through XX/XX/XXXX, up to a maximum accumulation of {$75.00} per calendar year. XXXX properties include XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and XXXX XXXX XXXX XXXX Statement credit ( s ) will post to your account the same day your XXXX purchase posts to your account and will appear on your monthly credit card billing statement within 1-2 billing cycles. Purchases posted to your account with a transaction date during the offer period are eligible for this offer, delays by the XXXX property could extend the transaction date beyond the offer period. For example, if you pay for a stay at an XXXX property, but the XXXX property does not post the transaction until after XXXX, the cost of the hotel stay will qualify for XXXX, not for XXXX. To qualify for this statement credit, account must be open and not in default at the time of fulfillment. This statement credit is non-transferable and applies only to the account of the primary cardmember referenced in this offer. Eligible credit cards : XXXX XXXX XXXX XXXX. 

Here is the link to the web archive of the promotional website : https : XXXX : XXXX

Company response to consumer: Closed with monetary relief