Consumer complaint received 2018-01-09 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Ditech Financial LLC
State: TX

Complaint narrative:
Hi this is XXXX XXXX XXXX and is call by this financing institution under the name XXXX XXXX XXXX XXXX and is concerning about this recent disaster just happened over four months ago and my house still damaged because the mortgage they does not wants to pay the money in our dueling home and is so confuse and frustrate from them always when we try to speak with is a struggling communication whit them or their intentionally are delaying of release all this full amount of money amount of {$31000.00} dollars pay by their insurance that what stated for them before the hurricane Harvey and it now this mortgage just is seen to me they want to keep all this money amount for their own bad intentionally business and putt me out this home before to resolve this situation in a good manner but hey do n't and acting worse like a bunch of thefts uncaring about this emergency situation my husband and I been trying to according to close this unhealthy damage home whit them but its is impossible because they do n't care we seen only we are represented for their a money bussinees they have to collect anyway when they have the source to resolve this matther in a humanity way but they do n't only they want is keep the money and now they want to deliver my husband to find people to fix our home starting payments from him or us but we or me I am sick and also confuse and frustrated emotionally and fisically because I suffer all this cooling weather on this home and I do n't or we do n't have the money to pay repairs or change this mobile home my husband and I sending back to them this check in full amount of pay off this home but they do n't do nothing and do n't care us in this emergency situation declared by the President and I thinking their are taking Advantage from me and my husband and my pet because both we are sick now and at this moments it is hard or bad for me to find up a good job to pay our home or repaired after this disaster happened I am feeling how is the people laying to us after they cash out the check they never send back to me the half amount like they said after we according thru the cell phone conversation and we really do n't care them and I would like to see their homes how their are healthy and comfortable with advantage from somebody also am speaking by myself what they do this at to this very moment they do not no doing nothing because their all ready have our source of resolve this problem but they do n't care because they all ready have this full amount of money on their pockets .... I have to contact a Lawyer because their ignorance of our situation even also when they have and we do n't have the only thing do I have now is my sickness and my frustration about and the only thing I want is resolve this problem of dead immediately after they keep taking more advantages of my condition because I do n't even have funds to see a doctor for my check out on health XXXX have mercy on me after I been or we been paying this home over twenty years and XXXX use the insurer to pay the full amount remaining on this damaged home but they do n't the only thing they want is keep the money no matter what happened to me or their investment but until now they are not send any help even also when they have the insurance pay off money to keeped all this amount

Company response to consumer: Closed with explanation