Consumer complaint received 2025-03-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: TX

Complaint narrative:
On XX/XX/XXXX, I opened business checking and savings accounts with Capital One. The business is a sole proprietorship, and the accounts were opened under my legal name and social security number. The checking account was funded with {$2000.00} and the savings account with {$300.00} in the form of an electronic transfer from my personal checking with Capital One. I have a personal checking and XXXX personal savings accounts with Capital One and have been a customer in good standing for NEARLY XXXX  YEARS. I opened the business accounts for a XXXX homeschool community through Classical Conversations. I am the XXXX for the upcoming school year and opened the accounts to deposit family application fees, supply fees, facility fees, tuition, and eventually pay my teachers. Shortly after the accounts were opened, I began accepting enrollment applications and the associated application fees in the form of personal checks from each family. I deposited these checks via mobile deposit, which triggered an account restriction/freeze. I called and explained the nature of the business and the nature of the checks. I was informed that the quantity of deposits in a new account triggered the freeze, and the checks required verification. After spending over an hour on the phone and speaking with a supervisor, the checks were verified, and the account was unfrozen. I was told that a note would be placed on the account that this business operates primarily via personal check deposits from homeschool families, and this SHOULD prevent future freezes. XXXX days later, the accounts were frozen AGAIN -- this time, the checking was frozen as well even though the only funds in the account were from my PERSONAL checking. After several hours on the phone and speaking with a supervisor, I was told that many savings check deposits needed to be verified via personal phone calls to the faimlies. On XX/XX/XXXX, I went into my local XXXX, TX branch and worked with XXXX XXXX to call the back office and work through this issue. After another hour, all outstanding checks in question were verified by personal phone calls to the families. I was told that an escalation was placed on the account to remove the restriction and avoid all future full account freezes. I was told it XXXX take up to XXXX business days though the checks were cleared that day. I obliged. It has now been XXXX business days, and the accounts are still frozen. XXXX XXXX indicated that the same individual keeps freezing the accounts. I would like to add that I have NEVER received any form of communication from Capital One about the account freezes -- no phone, email, or regular mail notifications. I simply log into the account to see a {$0.00} available balance!! At this point, I feel that I am being targeted by this individual. This is not fraud! This is a legitimate business being operated by a XXXX customer. I brought all checks, as well as the accompanying family applications into the branch and was told there was nothing suspicious about them. I would like assistance in removing the restrictions on these LEGITIMATE business accounts. I am uploading my XXXX report, reflecting the check numbers and acmounts of all application fees collected. I am also attaching a blank pdf of our Application to further assert the legitimacy of this business that lists the associated fees that were deposited. Lastly, I am uploading my licensing contract to validate that I am, in fact, a licensed XXXX of a the XXXX XXXX  Monday Classical Conversations, functioning as a sole proprietor.

Company response to consumer: Closed with explanation