Consumer complaint received 2026-03-16 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: NC

Complaint narrative:
Final Statement to the Consumer Financial Protection Bureau ( CFPB ) I am submitting this final statement regarding my complaint against Coinbase. I am not requesting a review for informational purposes ; I am formally demanding remediation and compensation for the financial harm caused by Coinbases misleading platform representations and acknowledged system defects. The core issue in this case is not whether the liquidation transaction occurred on-chain. The issue is that Coinbase presented materially misleading and contradictory information during a time-sensitive, high-volatility event, which impaired my ability to manage my loan position and protect my funds. My ETH purchase confirmation explicitly stated : You can access your ETH immediately on Coinbase. This language communicated that the funds were available for use within the Coinbase platform. However, Coinbase later claimed those same funds were effectively unavailable for collateral management due to a hold period. From the consumer perspective, this is contradictory and misleading. The platform represented that the ETH was accessible immediately, and I relied on that representation in making financial decisions. Additionally, Coinbase acknowledged that a known application bug caused a collateral transaction to appear stuck or pending. Coinbase attempted to characterize this as merely a cosmetic interface issue. However, when managing a leveraged financial position during a volatile market event, the user interface is the only tool available to determine whether transactions have completed and whether corrective actions have succeeded. A system bug that causes transactions to appear stuck or unresolved during a risk-critical moment directly interferes with a consumers ability to make informed financial decisions. Coinbase itself acknowledged that its messaging created conflicting expectations, and it offered a {$200.00} credit as a gesture of goodwill. This offer effectively confirms that the platform experience was defective. However, a small goodwill payment does not adequately remedy the financial harm that occurred as a result of these misleading conditions. My complaint is based on three specific failures by Coinbase : Misrepresentation of fund availability. Coinbase represented that purchased ETH would be immediately accessible while later asserting that those funds were not actually usable for collateral or loan management. A confirmed platform defect. Coinbase acknowledged a known application bug that caused transactions to appear stuck or pending during a critical decision window. Failure to provide clear and reliable information necessary for consumers to verify balances, collateral application, and real-time loan health. Because of these failures, I was deprived of a fair and reliable opportunity to manage my leveraged position during a period of significant market volatility. This impaired decision-making directly contributed to the loss of funds through liquidation. As a result, I am formally demanding remediation and compensation of {$2100.00}, representing the value of funds I lost due to Coinbases misleading representations and defective platform conditions. I am requesting that the Consumer Financial Protection Bureau require Coinbase to address these failures and provide appropriate compensation for the financial harm incurred. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation