Consumer complaint received 2025-02-19 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Im am writing to file a complaint against Wells Fargo mortgage company and XXXX XXXX XXXX XXXX, a foreclosure prevention company owned by XXXX XXXX in XXXX XXXX XXXX 

The home in questioned I owned was at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In late XXXX and XXXX, I fell behind on my mortgage payments due to significant income reductions mainly caused by XXXXXXXX XXXX XXXX XXXX that left me XXXX XXXX and unable to obtain XXXX XXXX XXXX XXXX that I used to be able to be hired for prior to XXXX. 

The end result of my dealing with Wells Fargo mortgage and XXXX XXXX was being forced out of my home and my ex wife and I given {$2000.00} each to vacate when we had approximately {$150000.00} in equity after real estate commission. 

Value when forced out ~ {$730000.00} Mortgage balance ~ {$520000.00} Property address : Wells Fargo my loan with Wells Fargo was a monthly pay option negatively amortizing loan, which is predatory and was no longer legal for mortgage companies to provide due to the damage to consumers. Over the course of the year prior to being forced out of our home, I had negotiated verbally and in writing with Wells Fargo to attempt to get a loan modification or principal reduction to provide a lower payment that I could use to maintain my home. Wells Fargo drugged me along for XXXXXXXX XXXX, promising a loan modification and kept losing the paperwork and forcing me to start the process over and over. 

After XXXX XXXX of continued promises and claims of lost paperwork, resulting in foreclosure notices, I hired XXXX XXXX and his company, XXXX XXXX XXXX XXXX. 

XXXX XXXXXXXX XXXX XXXX XXXX XXXX in hiring XXXX XXXX XXXX and his partner XXXX XXXX XXXX they promised that they would : complete a loan modification to a lower payment Negotiate a principal reduction, eliminating the missed payment payments and negative amortizing interest Get Wells Fargo to provide a fixed straight mortgage with a stable payment instead of the monthly adjustable rate XXXX XXXX and XXXX XXXX instructed me to stop making mortgage payments or they would not have any leverage with Wells Fargo XXXX 

Several months prior to being forced out of the home, I listed the home with XXXX XXXX of XXXXXXXX XXXX XXXX in XXXX  XXXX. 

A XXXX XXXX XXXX XXXXXXXX delivered an offer to my home along with his preapproval information and bank statements for {$720000.00}. He wanted to work with me direct and no agent. I couldnt do that because I was under contract with a real estate agent and our agent felt we could get more than he offered and enough to cover his fees. 

I received emails from XXXX XXXX telling me to stop trying to sell my home because they were close to negotiating the loan modification with the XXXX promises mentioned above. 

Within a few months, XXXX XXXX and XXXX XXXX dropped me as a client. They were upset that I was making calls because I was being threaten to be kicked out of my house. Now I was left with no legal support, and I rejected the offer from the XXXXXXXX XXXX. 

Without counsel, Wells Fargo came in and told us we were being evicted within XXXX XXXX and to take the {$2000.00} each and leave our home which we accepted. 

The end result of this treatment and abusive results of not being able to modify a predatory loan and being given instructions to not pay or sell by the attorney, which I have now been told are illegal instructions to stop making payments and to not sell my home, ruined my financial life for the last XXXX XXXX 

Looking back, we should have accepted the {$720000.00} offer and been able to walk away with approximately {$150000.00} to restart our lives. Or, Wells Fargo shouldve given us the dignity of a response and modified our mortgage like they did for thousands of other people. 

I can provide emails and correspondence laying out more details of our complaint. 

My goal is for my ex wife and I to be made whole and to be reimbursed for the equity that was stolen from us by Wells Fargo and XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX 

Please let me know any additional information you need from me. 

Thank you in advance for your consideration. I will look to hear from you. 

My current address and contact information is listed below. 



Sincerely, XXXX XXXX XXXX XXXX cell XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation