Consumer complaint received 2026-05-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Rocket Mortgage, LLC
State: CA

Complaint narrative:
Against : Rocket Mortgage Escrow account error / improper charges Loan number : XXXX Complaint Summary I am filing this complaint regarding serious servicing errors by Rocket Mortgage involving my escrow account and property tax payments. Rocket Mortgage incorrectly paid {$10000.00} in property taxes to the wrong parcel number ( XXXX ), which is not associated with my mortgaged property ( parcel number : XXXX ). As a result of this error, my actual property tax account with the county became delinquent and 10 % of penalty was charged, despite the fact that I have an escrow account specifically to ensure timely payment. After I contacted Rocket Mortgage over multiple times to investigate and correct the issue, they acknowledged the mistake and stated they fix it. However, instead of properly resolving the situation, they : - Withdrew an additional {$11000.00} from my account to pay the correct property taxes - Created an escrow shortage caused entirely by their own error - Increased my monthly mortgage payment by approximately {$1000.00} to recover this amount - Failed to promptly reimburse or correct the funds paid to the wrong parcel I did not authorize any payment to an incorrect parcel, and I should not be held financially responsible for a servicing error made by Rocket Mortgage. What Happened ( Detailed Timeline ) - Rocket Mortgage paid property taxes to the wrong parcel number using my escrow funds : first withdrawal {$5100.00} on XX/XX/XXXX, second withdrawal {$5100.00} on XX/XX/XXXX, total amount {$10000.00}. - My actual property tax became delinquent with the county, total amount : - I contacted Rocket Mortgage multiple times to report and investigate the issue - On XX/XX/XXXX Rocket Mortgage later withdrawn another {$11000.00} from my account and they claimed that they use that money to pay the correct parcel - They then increased my monthly payment by about {$1000.00} due to an escrow shortage they created, which start on XX/XX/XXXX - As of now, the incorrect payment has not been properly resolved or reimbursed, and I am being asked to cover the cost Why This Is a Problem This situation is entirely the result of Rocket Mortgages servicing error. Their actions have caused : - Improper withdrawal of funds - Escrow mismanagement - Risk of tax delinquency on my property - Financial burden through increased monthly payments - Significant time and effort spent attempting to resolve the issue -- - What I Want the Company to Do to Resolve the Issue I request that Rocket Mortgage : XXXX. Fully correct the escrow account as if the error never occurred XXXX. Reimburse or credit the {$10000.00} incorrectly paid to the wrong parcel XXXX. Remove the escrow shortage and restore my correct monthly payment XXXX. Ensure my property taxes are current and no penalties remain XXXX. Confirm no negative credit reporting has occurred XXXX. Provide a written explanation of the error and corrective actions taken Additional Information I have already contacted Rocket Mortgage multiple times to resolve this issue, but the response has been inadequate and has resulted in further financial harm. I am requesting prompt regulatory assistance to ensure this matter is corrected. Preferred Resolution Correction of account, refund/credit, and removal of improper charges

Company response to consumer: Closed with explanation