Consumer complaint received 2026-04-30 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: LD Holdings Group, LLC
State: TX

Complaint narrative:
On XX/XX/XXXX I engaged LoanDepot through loan officer XXXX XXXX in XXXX TX in order to finance a mortgage utilizing a leasehold structure. I asked in the beginning if the leasehold structure was something they would be able to do and XXXX told me she would speak with her manager and see. She came back with information stating that they were able to work with this and that we could move forward. I filled out the credit application and submitted all my documents. I was told that I had XXXX approval and on XX/XX/XXXX I was issued a pre-qualification letter. On XX/XX/XXXX I went under contract for a property in XXXX and wired my XXXX total in earnest money and we started the process. I ordered the inspection right away, it was done XX/XX/XXXX and by XX/XX/XXXX we had an appraisal. Prior to paying for the appraisal because it was a leasehold structure, I asked the loan officer if she was aware of how it had to be ordered and she advised that she had spoken with the leasehold company reps and they told her what to do. I paid for this appraisal and got it back XX/XX/XXXX. Throughout the process there was difficulty communicating with the loan officer. We would call, email and text for days without a response. By XX/XX/XXXX which was the XXXX day and the last day to cancel and save my earnest money we still did not have an underwriting decision on the file. We had been calling and emailing to make sure that the file was going to pass underwriting before we proceeded to make sure it would close and I wouldn't lose my money. All day we tried to reach the loan officer and then towards the end of the day she told us she needed 3 more days, when prior to that we were told that underwriting had the file and was working on it so we would have it in time. The sellers refused to give us more time, so the loan officer gave us her word that we were good and it was going to pass underwriting so based on this we proceeded with the transaction. My close of escrow date was scheduled for XX/XX/XXXX but I still had not received the conditional underwriting approval or any conditions to clear the file for closing. On XX/XX/XXXX I finally got the conditional approval and I submitted everything immediately. I received the initial CD for closing but on XX/XX/XXXX we found out that the loan officer had ordered the wrong appraisal. She had known this for some time and never communicated to any of us that she did this or that she was struggling to find an appraiser to do the leasehold. We were notified of this on XX/XX/XXXX. An outside company was hired to do this and we had to extend the purchase contract until XX/XX/XXXX because it could not be cleared to close without the proper appraisal. We were told that the appraisal would be back by XX/XX/XXXX eob. It was not received until XX/XX/XXXX and at that time we sought information from the loan officer on how long it would take to get everything together for closing, at this time she advised us to extend until XXXX. We sought this extension and the seller refused. Later we found out this is because the loan officer contacted the sellers agent, not me or my agent, and told them that the file failed compliance with fha and they could not close it. After this on XX/XX/XXXX she told my agent to request an extension which we now know was denied because of what she told the listing agent. Throughout this process there was several mistakes and delays that were not my fault and now I am possibly losing my money because of the actions of this loan officer and other members of the team. I have been calling requesting for this matte to be escalated so that someone will look into this but no one has responded so now I am filing a formal complaint with anyone I can to look into this. This loan officer failed me. I put in my notice to vacate at my current rental based on guidance she gave assuring me that we were closing and issuing a CD which would start the mandatory 3 day TRID period. Now I am scrambling to find a place to live and I need loan depot to make this right.

Company response to consumer: Closed with explanation