Consumer complaint received 2025-09-15 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SN SERVICING CORPORATION
State: FL

Complaint narrative:
My mortgage servicer, SN Servicing Corporation ( SNSC ), is attempting to foreclose on my home based on a demonstrably incorrect debt amount resulting from significant servicing errors.

The timeline is as follows : In XX/XX/XXXX, my previous loan servicer provided me with a Loan Modification Agreement, which I signed and returned on XX/XX/XXXX. This agreement resolved my delinquency by capitalizing arrears and established a new monthly payment of approximately {$3500.00}. 

Shortly after, the servicing of my loan was transferred to SNSC, effective XX/XX/XXXX. I was informed the executed modification would be honored. However, SNSC failed to implement the agreement. Furthermore, a payment of {$3500.00} sent via electronic transfer in XX/XX/XXXX was never credited to my account by the previous servicer, despite proof of electronic payment was successful. 

On XX/XX/XXXX, I sent a formal email to SNSC notifying them of two specific errors : the uncredited XX/XX/XXXX payment and their failure to honor the XX/XX/XXXX modification agreement. I sent a follow-up email regarding these same issues on XX/XX/XXXX. They failed to investigate or correct these errors as required by federal law. 

On XX/XX/XXXX, a foreclosure action was filed against me. Despite this, SNSC continued to engage with me on loss mitigation. In XX/XX/XXXX, SNSC began demanding I accept a new trial plan that would result in a much higher monthly payment. While this was happening, on XX/XX/XXXX, the same day SNSC sent a notice approving a loan modification, their attorneys filed documents to advance the foreclosure litigation, a clear case of " dual tracking ''. 

In good faith, I completed the 3-month trial plan, hoping the final modification would correct the account. I made payments of {$3600.00} on XX/XX/XXXX, and three additional payments of approximately {$4100.00} in XXXX, XXXX, and XX/XX/XXXX. 

On XX/XX/XXXX, I received the final loan modification offer. This offer was based on a manufactured default created by their own errors. It did not credit my lost payment, and the principal balance was drastically inflated. This coercive proposal demanded I agree to : A new principal balance of {$550000.00}, which improperly capitalized over {$71000.00}. 

An increased interest rate of 6.00 %. 

A new total monthly payment of {$4100.00}. 

The capitalized amount in this new offer was inflated with improper fees charged while I was actively trying to resolve the servicer 's errors. These fees include {$4300.00} in legal fees and {$4000.00} in foreclosure fees. These fees were assessed as a direct result of the servicer pursuing foreclosure while I was in active loss mitigation. 

I refused to sign the second agreement because it forces me to accept a debt I do not owe. The servicer created this default by not investigating and crediting the lost payment and by charging foreclosure fees while I was awaiting their review. They are now proceeding with a foreclosure based on a debt amount that is false.

Company response to consumer: Closed with explanation