Consumer complaint received 2024-12-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EdFinancial Services
State: NY

Complaint narrative:
I am filing this formal complaint against Edfinancial Services for their ongoing and harmful inaccurate reporting of my federal student loans to the major credit reporting agencies. The inconsistent and erroneous reporting of these accounts violates multiple provisions of the Fair Credit Reporting Act ( FCRA ) and is causing significant harm to my credit profile and financial well-being. This harm includes reduced creditworthiness, increased difficulty securing reasonable credit terms, and undue distress due to the misrepresentation of my financial history. 

Edfinancial Services is reporting the following accounts inconsistently on my credit report : XXXX ( {$6300.00} ) XXXX ( {$2300.00} ) XXXX ( {$3500.00} ) XXXX ( {$2700.00} ) XXXX ( {$5500.00} ) XXXX ( {$6500.00} ) XXXX ( {$11000.00} ) XXXX ( {$2200.00} ) XXXX ( {$5500.00} ) XXXX ( {$10000.00} ) XXXX ( {$2000.00} ) XXXX ( {$1200.00} ) XXXX ( {$2300.00} ) XXXX ( {$4500.00} ) XXXX ( {$1000.00} ) The errors primarily stem from the inconsistent reporting of payment statuses, with some months inaccurately marked as Current and others as No data for this period. I have not made any payments on these federal student loans, which makes this inconsistent reporting both misleading and factually incorrect. Such discrepancies violate FCRA Section 623 ( 15 U.S.C. 1681s-2 ( a ) ), which requires data furnishers to provide accurate and complete information.

Furthermore, the inconsistent reporting violates FCRA Section 605 ( 15 U.S.C. 1681c ), which mandates that credit information must not only be accurate but also presented in a manner that does not mislead potential creditors. By reporting conflicting payment statuses, Edfinancial Services is creating a false impression of my financial responsibility, damaging my creditworthiness, and impairing my ability to qualify for reasonable credit terms such as mortgages, auto loans, and credit cards. 

The harm caused by these inaccuracies is substantial. A credit report is often the primary tool used by lenders to assess risk, and the misleading data on my report has resulted in lower credit scores, increased interest rates on potential credit offers, and outright denial of credit in some cases. These inaccurate accounts also undermine my ability to secure housing or employment opportunities, as credit checks are often a component of these processes. The incorrect reporting damages my reputation and financial future through no fault of my own. 

Additionally, the failure of Edfinancial Services to correct these issues after disputes is a violation of FCRA Section 611 ( 15 U.S.C. 1681i ), which obligates consumer reporting agencies and furnishers to conduct a reasonable investigation into disputed information. My previous disputes were met with inadequate investigations and no resolution, further compounding the harm. 

This case is reminiscent of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) and XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX XXXX ), which underscore the importance of accurate data reporting and the accountability of furnishers and credit reporting agencies. These court rulings establish a clear precedent for holding Edfinancial Services responsible for their negligent and harmful actions. 

The inaccurate reporting also violates my rights under the Consumer Financial Protection Act ( CFPA ), which protects consumers from unfair, deceptive, or abusive practices. The conflicting data creates an unfair barrier to achieving financial stability and obtaining equitable credit opportunities. 

The damage caused by Edfinancial Services inaccurate reporting is ongoing and severe. These errors must be corrected immediately to prevent further harm to my credit profile and financial future. I have attached supporting documentation, including recent credit reports highlighting the discrepancies and prior correspondence with Edfinancial Services and the credit reporting agencies, to assist in your investigation.

Company response to consumer: Closed with explanation