Consumer complaint received 2024-04-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services — Billing dispute for services
Company: Atlanticus Services Corporation
State: OH

Complaint narrative:
So like I stated I'm the description I have been very sick and I've had so many family issues n emergencies one after another then I come to the other when I finally gained access to my credit report for the first time i was flabbergasted. My credit score was XXXX to start and is now at a whopping XXXX XXXX in some that a huge decrease my credit demise started last year I only had one credit card XXXX emergencies and I put a little on n paid it off immediately every time then all the sudden a huge boom the credit smash all the sudden out of nowhere there is repeated hard inquiries clear up until now I had many open lines of credit n everyone was exceeded over balance. When normal person has nothing on there credit then all the sudden all this action n all these credit cards here n there. How did this happen how did someone not see this and stop no they kept handing out the cards now here it is I'm not trying to get credit but simply ask for a fraudulently opened credit card be taken off my account I can't even get that n I'm the real XXXX  person. I just found my credit was ruined and aspire XXXX was too worried about making fun of my voice saying I sound like women I got enough going I don't need harassment from the very company who allowed my account to be fraudulently open without my consent is giving me a hard time they gave out a credit they shouldn't have but I can't dispute the account and have it removed from my credit report I didn't make this account. My cousin was in n out of saying at my house I was helping him and come to fund out he was robbing me blind he opened multiple credit cards Multiple bank account stole jewelry family keep sakes u name it its been stolen including my driver 's license n social security card. I gotva new phone and previously gave him my old phone I had my emails n other personal things on my phone I didn't erase I didn't think anything of it but he an old number that was mine n my email to be able to continue acting like me to get credit n money he charged the cards up then made multiple payments with other peoples banking information so he would XXXX XXXX  the pay with someone's bank account charge and repeate he order from stores to my home n food u name it he got it. I don't think it's fair I b stuck with this stuff right. Aspire are some of the rudest coldest discriminatory bunch of robbers out the not one other creditors company gave me an issue they were very sympathetic very helpful and handled my problem with n grace then I get to my final one that I just discovered on credit sesame today n they gave me the run around with a nasty attitude. I just want this nightmare over so I can heal n move on but the they won't let me this gas been so stressful I've talked to so many people over the past XXXX days so many credit score companies fraud alert her n there my throat issues from talking please help me close this chapter I've been trough enough.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief