Consumer complaint received 2026-02-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I opened my Chase checking and savings accounts in XX/XX/XXXX, including a Chase XXXX XXXX Checking account. At the time of account opening, I was informed by the Chase representative that the Monthly Service Fee would be waived if I established direct deposit. Relying on this representation, I arranged for my salary to be deposited directly into my Chase checking account, and I have maintained consistent direct deposits since the account was opened. My understanding, based on the information provided by Chase, was that maintaining direct deposit would be sufficient to avoid any Monthly Service Fees. Despite complying with what I was told were the applicable conditions, Chase charged Monthly Service Fees of approximately {$25.00} per month. After recently reviewing my account activity, I discovered that these charges were associated with my account being opened as a Chase XXXX XXXX Checking account, which requires maintaining approximately {$15000.00} in balance or meeting additional criteria in order to waive the Monthly Service Fee. This requirement was not clearly disclosed to me at the time of account opening. I was explicitly told that direct deposit alone would waive the Monthly Service Fee. Had the correct requirements been explained, I would have selected a standard checking account where direct deposit alone is sufficient to waive the fee. Chase representatives later confirmed that such an account option was available. After reviewing the statements available through Chase online banking, which only provides access to the most recent 24 months, I identified at least 13 separate Monthly Service Fee charges. Because Chase limits online access to statements older than 24 months ( currently back to approximately XX/XX/XXXX ), it is likely that additional Monthly Service Fees were charged between the account opening in XX/XX/XXXX and the earliest statements currently available online. Chase has full access to the complete account history and is in the best position to determine the total number of Monthly Service Fees assessed since XX/XX/XXXX. Some months did not generate a fee, likely because my account balance temporarily exceeded the approximate {$15000.00} threshold around the statement closing date, which further confirms that the fees were tied to account requirements that were not properly disclosed. After identifying the issue, I contacted Chase to request a correction. Chase refunded only one recent Monthly Service Fee, but declined to refund the remaining charges. As soon as I became aware, during a telephone conversation with a Chase representative, that my account had been opened as a XXXX XXXX Checking account, and that direct deposit alone would not waive the Monthly Service Fee for this account type, I promptly requested and completed a downgrade to a standard checking account, where direct deposit is sufficient to waive the fee. This immediate action confirms that I was not aware of the XXXX XXXX account requirements prior to that conversation and demonstrates that I relied in good faith on the information originally provided at the time of account opening. Had the accurate terms been disclosed, I would have selected the standard checking account from the beginning. Throughout my relationship with Chase, I have maintained my accounts in excellent standing : I have never overdrawn my account I have never missed or delayed a credit card payment My credit score exceeds XXXX I maintain regular high-income direct deposits I maintain significant financial activity with XXXX The Monthly Service Fees appear to have resulted from materially incomplete or inaccurate disclosure of the XXXX XXXX account fee waiver requirements at the time of account opening. I relied in good faith on the information provided by Chase and structured my banking activity accordingly.

Company response to consumer: Closed with monetary relief