Consumer complaint received 2024-11-15 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: MI

Complaint narrative:
Hi, So I have been trying to get help with the theft of {$640.00} that occured. 

- I'm XXXX and stopped taking a herbal supplement. The doctor said to start again. This led me to social media to find a certified Michigan based business. 

- I was approached by an account which was verified by the original business that it was an imposter ... after the robbery. 

- I sent my ID and card info because he said it was state regulations. 

- I couldn't figure out how to pay him, he wanted XXXX and I've never dealt with it. It's too complex for my simple brain. 

- he got frustrated I couldn't get it to work, so he drove from I don't know where. With his in person coaching I still couldn't figure it out. 

- out of anger, he pulled the phone from my hands. I suffer nerve damage and have a weak grip. 

- Since I had attempted already, the app and biometrics were inputted so he sent money to a debit card, got XXXX and transferred it. 

- he turned off my phone and threw it back to me, breaking the screen. He promised next day delivery and left. 

- not long after he deleted parts of our chat that included one name and an email address. I was able to capture some before he totally deleted his social media account. 

This was unauthorized and I did not hand the phone to him or unlock for him, it was already done from my attempts. I learned local authorities can't do anything because of lack of information so they directed me to the online FBI. I filed a report there, with the attorney general, CFPB, FDIC, Social Security OIC and the XXXX. 

I've been left with no money. When I sent the evidence to a CS rep, they thought it was for a different dispute, so 2 days got wasted. 

I need my money. I don't have food, meds, transportation money, supporting my kids or emergency funds. They were stolen and nothing is being done. If I don't pay my bills I could potentially lose my government assistance. I have no friends or family I can turn to. 

PayPal is just as bad, if not worse. They told me the activity matches past activity. I'll attach my statement and you will see that there is nothing remotely close as to what happened at the end of XXXX. They also said it was from the same IP. They don't seem to comprehend the fact that the parking lot is XXXX feet from my router. The imposter has my driver 's license ( said it was state regulation ) as well as my PayPal and old bank card. 

XXXX XXXX {$640.00} before fees was taken by the imposter. So I can't live and I have a broken phone and found out I am being served divorce papers. Something needs to be done. I feel discriminated against. 

Attached is the info I was able to save before he totally deleted his account. Attached is also some reports that I sent. Also you can see the account got deleted in the screenshots and the response from the real business confirmed that the guy was an imposter. 

Please help ASAP XXXX XXXX

Company response to consumer: Closed with explanation