Consumer complaint received 2025-04-09 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: TX

Complaint narrative:
XXXX XXXX was not completed no response received from XX/XX/XXXX letter. 
XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX, TX XXXX Date : XX/XX/XXXX RE : Formal Debt Validation and Cease and Desist Request under FDCPA Account ( XXXX ) : ProCollect Account : XXXX Alleged Creditor : XX/XX/XXXX ProCollect Account : XXXX - Alleged Creditor : XXXX at XXXX XXXX To Whom It XXXX Concern : This letter serves as a formal request for complete debt validation pursuant to the Fair Debt Collection Practices Act ( XXXX  ), XXXX XXXX. XXXX ( b ). 
I am requesting that you cease all collection activities and provide the following documents within XXXX  days of receipt of this letter : REQUIRED DOCUMENTS FOR VALIDATION : Complete Chain of Custody : Documentation identifying the full chain of assignment from the original creditor to your agency, including all dates of transfer and authorization to collect. 
Itemized Statement of the Debt : A complete and itemized breakdown of the alleged debt, including all charges, payments, interest, and fees assessed. 
XXXX XXXX XXXX : A copy of the original agreement or contract bearing my signature that legally binds me to this alleged debt. 
Proof of Authorization to Collect : Documentation proving your legal standing and written authorization to collect on this debt in my state ( Texas ). 
Debt XXXX License : A copy of your current and valid Texas debt collection license, issued by the Texas XXXX XXXX XXXX XXXX XXXX ( OCCC ). 
Proof of No Insurance Claim Filed : Confirmation that no insurance claim was filed and reimbursed on this account, which would nullify my obligation. 
IRS XXXX Disclosure ( if applicable ) : If this debt has been charged off, please provide proof including IRS XXXX XXXX of debt form ( XXXX ). 
XXXX XXXX XXXX : Proof of my written authorization allowing your agency to report any information to any XXXX XXXX XXXX ( CRA ). 
CEASE AND DESIST NOTICE : Effective immediately, I am exercising my rights under the FDCPA XXXX XXXX. XXXX ( c ) by demanding that you : Cease all communication with me, my family, or my employer. 
Remove any and all accounts from XXXX, XXXX, XXXX, and XXXX that relate to these alleged debts. 
Refrain from any further attempts to contact or collect unless full validation is provided and the debt is legally proven to be mine. 
Failure to comply with these demands XXXX result in legal action, including but not limited to complaints to the Consumer Financial Protection Bureau ( XX/XX/XXXX), the Texas Attorney General, and potential civil litigation. 
Please send all requested information in writing to the mailing address listed above. This is a formal dispute of the alleged debts and request for validation. Any attempt to collect without proper validation is a direct violation of federal law. 
Sincerely, XXXX XXXX XXXX XXXX : XXXX / DOB : XX/XX/XXXX XXXX XXXX XXXX XXXX. 
XXXX XXXX, TX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation