Consumer complaint received 2025-01-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Re : Dispute of Inaccurate Information in Credit Report Account Number : XXXX Dear XXXX XXXX XXXX I am writing to formally dispute the accuracy of certain information in my credit report, which I believe constitutes a violation of 15 U.S.C. 1681e ( b ). This provision requires credit reporting agencies to maintain reasonable procedures to ensure maximum accuracy of the information they report.

I noticed that the above account has been reported as a charge-off multiple times by the original creditor. A charge-off is a one-time event, and reporting it more than once is inaccurate and may violate the Fair Credit Reporting Act ( FCRA ), which requires information on credit reports to be accurate and not misleading. In addition to multiple charge-offs being reported, I also believe there may be other inaccuracies related to this account. 

The inaccuracies include reporting only 1 charge off on my XXXX in XX/XX/XXXX. You have reported over 10 charge offs on my XXXX since XX/XX/XXXX up until XX/XX/XXXX. And recently when I filed a report through the CFPB about the 1099C you refused to send me, you decided to report a charge off for the month of XX/XX/XXXX on my experian. My experian has a total of 17 charge offs from XXXX XXXX XXXX. This account has been charged off and closed since XX/XX/XXXX. 

XXXX Credit Reporting Standards : According to the Fair Credit Reporting Act ( FCRA ) and credit reporting guidelines, a creditor can report an account as charged off only once. After that, the account remains in charge-off status until it is resolved ( e.g., paid, settled, or transferred/sold to a collection agency ).

2. Impact on Credit Reporting : If the original creditor reports multiple charge-offs on the same account, it could unfairly damage your credit score by making it appear as if multiple charge-offs occurred. This would be considered inaccurate reporting under the FCRA. 

3. Possible Errors or Misinterpretations : Sometimes, creditors may update the charge-off status monthly ( e.g., Charge-Off - $ XXXX Past Due ) until the account is resolved. While this can be legal, it is not the same as reporting new charge-offs each time. If it appears as multiple charge-offs on your credit report, it may be a reporting error.

I am requesting that you investigate this matter and correct the inaccuracies on my credit report immediately. Please provide me with the following : 1. A detailed explanation of how the account is being reported, including the dates and statuses of each charge-off.

2. Verification of the accuracy of this account as it appears on my credit report.

3.Removal of any inaccuracies found during your investigation, including the removal of duplicate charge-offs or misleading information because this is illegal.

Please conduct your investigation within the 15-day timeframe required by the FCRA and provide me with a written response detailing your findings. If you find that the information is inaccurate or unverifiable, I request that it be removed accordingly. Thank you for your attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation