Consumer complaint received 2026-02-18 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Impersonated attorney, law enforcement, or government official
Company: Rausch Sturm LLP
State: UT

Complaint narrative:
Description of the Complaint ( Complete Chronological Narrative ) I am submitting this complaint regarding false, deceptive, and intimidating representations made in connection with a civil debt collection lawsuit filed against me by XXXX XXXX XXXX XXXX, acting through its legal representatives, including XXXX  XXXX XXXX and through its agents and contractors. 

This complaint involves : a materially false sworn Certificate of Service a false claim of personal service the use of intimidating tactics and misleading Fugitive Recovery branding documented psychological and medical harm to my pregnant wife and XXXX XXXX failure to correct or remedy the misconduct even after being formally notified 1 ) Incident XXXX XX/XX/XXXX ( Intimidating card left at residence ) On XX/XX/XXXX, a process server came to my residence. 

I was not at home and did not open the door. I observed the individual through my home security camera. 

The individual left a card with the following characteristics : Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX wording : XXXX  XXXX  XXXX XXXX XXXX  Images depicting armed, masked tactical soldiers License listed : XXXX This presentation created strong intimidation and gave the impression of criminal enforcement authority, such as a bounty hunter or law enforcement agent.

At that time, my wife was approximately 5 weeks pregnant. 

When she discovered the card, she experienced severe XXXX  and extreme fear, believing that we might be targets of criminal enforcement action.

We called 911.

Law enforcement responded and specifically instructed us to : not open the door if the individual returned not call the number on the card not send any messages immediately call 911 if the individual returned After this incident, my wife began experiencing significant XXXX, ongoing fear, and a sense of insecurity inside our own home. 



2 ) Incident XXXX XX/XX/XXXX approximately XXXX XXXX  On XX/XX/XXXX, the same individual returned to my residence. 

I remained inside the residence and did not open the door. 

There was no face-to-face contact. 

The individual never visually observed me.

I spoke through the closed door, stating in English : only a minute This was done solely to allow my wife time to call 911 again, as instructed by law enforcement.

We followed the police protocol exactly : not opening the door not calling the number not sending messages immediately calling 911 Despite this, the individual : inserted the documents into the door crevice did not wait for police to arrive immediately fled the scene Only after retrieving the documents did we discover that it was a civil summons.

I did not accept service. 

I did not identify myself. 

I did not confirm my identity. 

I did not acknowledge service. 



3 ) False Certificate of Service filed on XX/XX/XXXX Despite never having visual contact with me, XXXX XXXX filed a sworn Certificate of Service claiming personal service. 

This document includes a detailed physical description of me. 

Because he never saw me, this description could not have been based on actual observation. 

This Certificate of Service contains materially false sworn statements. 

XXXX XXXX and its attorneys relied on this false sworn document to establish jurisdiction. 



4 ) Documented medical impact Prenatal medical appointment on XX/XX/XXXX My wife attended her first prenatal medical appointment on XX/XX/XXXX. 

The incidents were reported to the obstetric physician. 

The physician documented : panic anxiety fear psychological distress The physician : referred her to psychological care prescribed anxiety medication This documentation exists in official medical records. 



5 ) Formal communication with the XXXX XXXX XXXX XXXX After obtaining contact information for the XXXX XXXX XXXX XXXX, I formally contacted them and reported all events. 

I received a response confirming an investigation. 

XXXX XXXX confirmed they were reviewing the matter. 

I provided supporting evidence, including : incident descriptions medical impact photographic evidence complete explanation of events XXXX XXXX later responded stating they found no violations. 

Despite being formally notified of the false service and intimidation, XXXX XXXX : maintained its position continued relying on the false Certificate of Service did not correct the court record 6 ) Actions I have taken I have : filed an Answer filed a Motion to Quash filed a complaint with the Utah Bureau of Criminal Identification contacted the XXXX XXXX Executive Office preserved evidence and I am prepared to provide full supporting documentation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation