Consumer complaint received 2015-12-23 00:00:00
Product: Consumer Loan — Vehicle loan
Issue: Taking out the loan or lease — 
Company: Ocwen Financial Corporation
State: FL

Complaint narrative:
my address is -- XXXX have filled out the form XXXX XXXX hope I do not loose it .... 
I really need help ... Please do n't dismiss this .... 
I am also trying to send the e-mails that I sent to XXXX and gmac for help they never a Previous messageNext messageBack to messages XXXX : XXXX XXXX XXXX XXXX CEOXXXX : PLEASE REVIEW CONTRACT : XXXX : XXXX XXXX XXXX XXXX CEO.XXXX : PLEASE REVIEW CONTRACT : XXXX XXXX XXXX/XXXX/XXXX send Bcc : XXXXXXXXXXXX XXXX XXXX, I have been trying to resolve this matter without fanfare, with no response from XXXX XXXX. I am forwarding the e-mail I sent to him months ago. I am not looking to cause any trouble, with so few job 's in the country. I just want to get to the bottom of this matter because I feel I paid nearly {$3000.00} more than I should have. I have an insurance paper that was left in my glove compartment which will state that. The sales man took my original paper 's that was the reason he ask me to leave them in the car. 

Thanking you in advance for taking the time, XXXX XXXX From : XXXXXXXXXXXX Subject : FW : PLEASE REVIEW CONTRACT : Date : XXXX, XXXX XXXX XXXX XXXX XXXX From : XXXXXXXXXXXX To : XXXXXXXXXXXX Subject : PLEASE REVIEW CONTRACT : Date : XXXX, XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX ; XXXX XXXX XXXX XXXX vin # XXXX My name is XXXX XXXX, I purchased a car from you XXXX XXXX A XXXX XXXX and I have been very pleased with the car, until I finally notice that I was paying {$20000.00} for the car which was a DEMO. 
Before I moved to XXXX XXXX XXXX, Florida in XXXX I asked GMAC for a copy of the contract, in case you are wondering why I have not contacted you before now I had a XXXX XXXX, then XXXX XXXX then other problems that I wo n't bore you with. 
A year ago I open the contract and could not believe what I was reading. Let me jump back for a minute when I purchase the car there was a dent on the door and was told that they would repair it. I was told by XXXX of your people a little fellow, to drop the car off the next day leave the papers in the glove compartment and the key under the mat, which I did. Three days later I called to see if car was ready the same person told me over the phone that it was. My niece drove me to pick up the car notice it was in the same spot I left it in and that the scrape on door was still there and the papers were no longer in the glove department. 
When I took the car in to have the oil changed and when it was finish I asked how much did I owe and was told by I think his name was XXXX that I did not have a bill, I thought that it was a service you had awarded me for buying the car, and I thought this is really good for I am a person that has to pay for everything. 
In XXXX XXXX after hurricane XXXX the company down sized and I was laid off, had to pay the payments with my unemployment benefit 's never knowing I had insurance for this. After my XXXX XXXX in XXXX and had no Idea how I would make payments, when a collector told me I had insurance. To make a long story short it took me what seem like forever to locate the contract I had asked for because I never unpacked my papers. 
When I found the papers and saw a different name on the contract than the XXXX XXXX who sold me the demo at {$13.00}, and on the top of the papers the date was XXXX XXXX and a Global Protection Plan dated XXXX XXXX, XXXX I never agreed to any of the things except XXXX Insurance when I made the purchase. 
We live in a Country where so many are going through hard times, people need their job 's, I want you to stay in business to accommodate your workers, and I wish you the very best, but I also wish myself the same, and at some time we must all stop people from dishonest agreements.

Company response to consumer: Closed with explanation