Consumer complaint received 2025-11-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Ocwen Financial Corporation
State: OR

Complaint narrative:
Beginning XX/XX/XXXX, I was unable to make my mortgage payment ( I have not made any payments or partial payments since ). I immediately applied for mortgage assistance through my lender. My lender requested a pre-foreclosure conference through our state program. After I paid the required fee, they withdrew their request. Most recently, I received a notice/letter from my lender indicating that I do not qualify for any mortgage assistance. The letter suggested that I pursue a short sale. 

I am sharing the contents of my most recent letter to XXXX Mortgage : Date : XX/XX/XXXX To : XXXX Mortgage Attn : Loss Mitigation / Customer Assistance Subject : What Gives? Request for Immediate Reconsideration Mortgage Assistance To Whom It May Concern, I am writing in disbelief after receiving recent communication from XXXX Mortgage stating that my only option is a short sale. 

Lets get a few facts straight : I purchased my home in XX/XX/XXXX for {$140000.00}. 
I financed {$120000.00} at roughly 3 % interest. 
I have never taken a second mortgage. 
I have never pulled out equity. 
Every improvement has been paid for in cash. 

After purchasing my home as a single mother, then surviving a financially and emotionally devastating marriagewhere my former husband emptied my bank accounts, sold our cars, and left me with debtI worked my way back, secured a loan modification at 2 %, and continued to make payments faithfully. 

Now, after more than XXXX decades of homeownership, I owe more than I did the day I bought the house. Meanwhile, I have {$300000.00} in equity, and my arrears total just {$6000.00}. 

I requested a forbearance, a reasonable and standard solution for temporary hardship. Instead, I was told I could sell my home shortan absurd response to a homeowner with substantial equity, a long record of payments, and every intention of staying current. 

For context, my financial hardship is not the result of mismanagement. My consulting business, [ business name ], focused on foundation and federally funded work, was severely impacted by economic uncertainty, federal XXXX cuts, and government shutdowns under the XXXX XXXX. The ripple effect hit small consultants like me hardest. Yet even during that time, I stayed in contact, made partial payments, and sought help early. 

And now PHHs help is to take my home? 

This is not a risk scenario. It is a success story waiting to be acknowledged. I am not underwater. I am not irresponsible. I am asking for a fair and temporary solutionnot a foreclosure, not a short sale, not a loss of the only stable home Ive ever had. 

I am formally requesting : XXXX. XXXX XXXX for a forbearance, repayment, or reinstatement plan ; XXXX. A written explanation for the denial of standard hardship options ; and XXXX. Escalation to a senior XXXX or XXXX XXXX XXXX XXXX who can apply logic and fairness to this case. 

I am not walking away from my home. I am not giving up my equity. I am not surrendering twenty-three years of responsible ownership because your system can not differentiate between a flake and a fighter. 

Please correct this. Quickly. 

Sincerely, [ My Name ]

Company response to consumer: Closed with explanation