Consumer complaint received 2024-03-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: MD

Complaint narrative:
For well over a year, Chases Amazon XXXX  card has engaged in massive, repeated fraud by posting mechanized driven charges for video services I neither want nor received. This problem has persisted for years and these companies, Chase and Amazon, are flagrant repeat offenders. They need to be stopped and forced to shut down the Amazon card altogether for its failure to cease and desist from its persistent attempted scamming of XXXX  to XXXX  of dollars from me and probably others as well. 

In XXXX of XXXX, I complained to the CFPB about these mechanized XXXX  video charges, but that did not stop them. Typically, Chase lied in its response to the complaint and I did not have time to keep spitting into the wind with it, wasting more time explaining how and why it was lying. Yet after calling Chase many more times over the course of a year, I finally reached someone who credited the card last year for about a years worth of fraudulent activity. Yet numerous new video charges from the period XXXX to XXXX of XXXX, many to all of which probably had been credited, are now appearing again as charges on my card. In addition, after all the fraud that has happened on the card and after most of year or more refusing to credit the card before it finally did, Chase now claims that I have a rewards point deficit, it is trying to claw back rewards points after its massive and ongoing perpetration of fraud. This would result in me owing it more money, falsely, as usual. The same person who finally credited the card last year, also closed the old credit card account and sent me a new card. Because of the outrageous activity that had happened on this card, I closed the Amazon XXXX  account and used streaming services from XXXX and never Amazon. Immediately I noticed that XXXX allows me to use streaming services with my VPN security on, while Amazon always insisted that it be turned off. So it appears that, among too many, persistent problems, Amazons internet incompetence has helped to create its massive fleecing of anyone in the position I have been put in. In addition, I have never used and I dont think I even activated the replacement Amazon card that was sent to me. Yet, suddenly, I have massive video charges on this account from XXXX. In typical fashion, when I just tried to check any account activity on the Amazon website, Amazon twice claimed it was going to send a security code to my cell phone for me to sign in and twice failed to do so. Amazon simply does not have the cyber expertise or operations needed to run its advertised business for this card and Chase has doggedly promoted and fought to hold onto its fraudulent arrangement with Amazon. The CFPB needs to severe this fraudulent arrangement immediately without further delay. 

Earlier today, I called the number for customer service listed on the statement for this card ( XXXX ). After I was put on hold and spent about 10 minutes on the phone with someone who sounded like he or she was in XXXX XXXX, the same person told me I needed to repeat everything to another person. This is a characteristic evasion of Chase in dealing with these problems : waste so much time of people complaining that they just give up, insisting that they wait on hold for multiple representatives they want you to repeat the same thing over and over again to ad nauseum. When Chase started to play this game, yet again, I hung up the phone and told the rep to repeat what Id just said to her/him to whomever else s/he wanted to have the info. Chases habitual delays, wasting of their customers time and aggressively deterring their complaints, is part of Chase 's repeat offender pattern. 

At this point, all activity on the new, unused card sent to me needs to be credited, yet another new card needs to be sent me, Chase needs to prevent charging a card that is not even activated, and the CFPB needs to prohibit Chase from opening any more Amazon related credit cards. Thereafter, it needs to forced Chase to have an orderly shut down of any Amazon related cards altogether without harming customers, while cleaning up my credit reports going back as long as I had the original Amazon XXXX  card.

Company response to consumer: Closed with explanation