Consumer complaint received 2025-12-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SECURITY FINANCE CORP
State: LA

Complaint narrative:
CFPB DISPUTE STATEMENT SECURITY FINANCE CORPORATION ACCOUNT Creditor : Security Finance Corporation Account Number : XXXXXXXX XXXX XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX Credit Bureau Reporting Issue : XXXX ( and any other CRA reporting this tradeline ) I am filing this complaint because Security Finance Corporation and XXXX are reporting an account that contains multiple inaccuracies, inconsistencies, and unverifiable data, in violation of the Fair Credit Reporting Act ( FCRA ) and Regulation V. 

The tradeline includes numerous contradictory and impossible details, including : Pay Status reported as Charge-off even though the account was closed on XX/XX/XXXX, more than XXXX years ago. 
Reported balance is {$480.00}, but the high balance history only shows {$370.00}, which is mathematically impossible and indicates inaccurate or manipulated data. 
Terms are listed as {$0.00} per month for 6 months, which is incomplete and inconsistent with standard installment loan structures. 
No payment history is reported, yet the balance changes this is not XXXX compliant and is incomplete reporting. 
The Date Updated ( XX/XX/XXXX ) is far more recent than the accounts Date Closed ( XX/XX/XXXX ), suggesting improper re-aging or unlawful post-closure activity. 
Multiple essential XXXX fields are missing or contradictory, making the tradeline unverifiable and misleading. 

These issues violate the FCRA because the data is neither accurate, complete, nor verifiable, as required by : FCRA Violations Involved FCRA 602 ( A ) Credit reporting must be fair, accurate, and not misleading. 
FCRA 607 ( b ) CRAs must assure maximum possible accuracy.

FCRA 611 ( a ) Consumers have the right to dispute inaccurate information and receive a real investigation.

FCRA 611 ( a ) ( 5 ) ( A ) Any unverifiable information must be deleted.

FCRA 623 ( a ) ( 1 ) ( A ) Furnishers may not report information they know or reasonably should know is inaccurate. 
FCRA 623 ( b ) Upon dispute, furnishers must conduct a reasonable investigation with actual documentation, not automated XXXX responses. 

The inconsistencies in the Security Finance reporting ( balance vs. high balance, charge-off vs. inactive terms, closed date vs. updated date, and missing payment history ) demonstrate that this data is inaccurate and can not be properly verified. 

I have attempted to dispute this tradeline, but the information continues to be reported inaccurately. I am requesting CFPB intervention. 



Requested CFPB Actions I request that the CFPB : 1. Investigate TransUnion for failing to ensure maximum possible accuracy under FCRA 607 ( b ). 
XXXX. Investigate Security Finance Corporation for furnishing contradictory, incomplete, and unverifiable information. 
XXXX. Require TransUnion to obtain and provide original source documentation, including : Original signed loan agreement Complete payment history Proof supporting the charge-off Explanation for the inconsistent balance and high balance Documentation validating the terms and installment structure All XXXX reporting files supplied by Security Finance XXXX. Require XXXX to delete this tradeline if the information can not be fully verified with original documentation. 

The reporting of this account is misleading, mathematically inconsistent, incomplete, and in violation of multiple sections of the FCRA. 
I am requesting full deletion of the tradeline.

Company response to consumer: Closed with explanation