Consumer complaint received 2025-04-14 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: TRUIST FINANCIAL CORPORATION

Complaint narrative:
Case Summary : XXXX XXXX XXXX XXXX ( XXXX ), registered under the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX under No. XXXX, with an office located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX has been the victim of fraud involving social engineering and data cloning of a XXXX company that produces XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). This fraud resulted in the unauthorized acquisition of approximately XXXX metric tons of XXXX XXXX XXXX XXXXXXXX, which were subsequently offered to the market, leading to delivery commitments that AOS is unable to fulfill. This situation may cause financial and reputational damage to the company. 
Background of XXXX XXXX XXXX is a trading company that has operated in the global market for over XXXX years, conducting approximately XXXX transactions per month. 
Prior to this incident, XXXX had never experienced fraud of this nature. 
Details of the fraud : XXXX. The perpetrator cloned the identity of XXXX XXXX XXXX ( XXXX ), headquartered in XXXX XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX ), and falsely represented itself as XXXX to XXXX approximately XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX. The fraudster provided falsified documentation and conducted the transaction using digital methods that mimicked the identity and credibility of the legitimate company ( XXXX ). 
XXXX. Believing the transaction to be legitimate, XXXX offered the products to the market and accepted purchase orders totaling XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX making an advance payment of USD XXXX on a total transaction value of USD XXXX. 
XXXX. The fraud was discovered when the perpetrator ceased communication following the first scheduled delivery deadline. Further internal investigation by XXXX revealed that the email domain used in the fraudulent communications XXXX instead of the legitimate XXXX domain XXXX. 
XXXX. On XX/XX/XXXX, XXXX executives traveled urgently to Idaho, confirming that the fraudulent entity did not exist and appeared to have no connection to the legitimate XXXX company. This was determined to be a well-orchestrated scam. 
Regarding the Payments : The payments were made to the fraudster as detailed below : Value Date Receiver/Beneficiary My XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We contacted our bank, XXXX XXXX as soon as we discovered fraud. They have sent, through their legal department, a solicitation to the beneficiary banks, informing them about the fraud, asking them to send back the funds to us. And we also contacted XXXX XXXX through their website, and we called Truist Bank, and we comunicated them this scam. 
On XX/XX/XXXX, our Bank received back from XXXX XXXX  the payment that we did on XX/XX/XXXX. We received XXXX, And on XXXX XXXX XXXX XXXX sent back to us both payments made on XX/XX/XXXX. We received XXXX, XXXX both these payments, XXXX XXXX have sent back to us all the money we have sent to the fraudulent bank account, But so far, Truist have not make any devolution to us.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation