Consumer complaint received 2024-08-11 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MD

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Capital One for its failure to adequately investigate my claims against the merchant XXXX XXXX XXXX for engaging in unscrupulous business practices. I believe Capital Ones reluctant inaction has directly contributed to the severe impact on my credit report an significant monetary lost. 

On XX/XX/XXXX, I disputed multiple charges from XXXX  XXXX XXXX  on my Capital One credit card. I provided substantial evidence to support my claim that XXXX XXXX XXXX  engaged in fraudulent and deceptive business practices for each of the charges. I have since then mailed, emailed, called & fax Capitol Ones dispute team on countless occasions to seek assistance/ resolution in finding out what checks were made for the investigations into my claims and what feedbacks where provided by the merchant to have a dialogue to resolve the issues ; However Capitol One is reluctant to do any investigation because they seem to be concerned about the small cost they would bear for the investigations, instead of honor their obligations to protect the consumers from such fraudulent practices. 

The respective charges are {$130.00} on XX/XX/XXXX, {$290.00} on XX/XX/XXXX, {$290.00} on XX/XX/XXXX, {$84.00} on XX/XX/XXXX, {$260.00} on XX/XX/XXXX, {$490.00} on XX/XX/XXXX, {$440.00} on XX/XX/XXXX, {$130.00} on XX/XX/XXXX. 

Additionally I have reported difficulties contacting XXXX XXXX XXXX to resolve issues with Software, refunds, or general inquiries to Capitol One. This pattern of behavior suggests a deliberate attempt to avoid accountability and Keep my Money without justification. 

Other customers have complained of the exact same issue by XXXX XXXX XXXX, and I have shown my evidence along with these complains ; clearly outlined how the merchant manipulated its software to prematurely terminate services, forcing myself to repurchase their services. Additionally The merchant falsely advertised itself as a platform that allowed customers to become " XXXX XXXX '' by sharing in trading profits, on the contrary, XXXX XXXX XXXX actively manipulated the trading platform to minimize customer profits and increase customer losses through various deceptive tactics. These actions resulted in me losing significantly more money, damaging my credit and massive XXXX  ramifications on my XXXX. 

Despite providing compelling evidence, Capital One has failed to conduct a investigation into my claims. Their lack of action has allowed XXXX XXXX XXXX to continue to rob consumers of their hard-working money. This inaction is not only a significant violation of my consumer rights but also contributes to the ongoing fraudulent charges of XXXX XXXX XXXX. 

I am requesting that the Consumer Financial Protection Bureau investigate Capital One 's handling of my dispute and take appropriate action to hold them accountable for their failure to protect consumers from such predator actions.

Company response to consumer: Closed with explanation