Consumer complaint received 2025-08-25 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TekCollect Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Date : XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : XXXX XXXX XXXX XXXX XXXX XXXX and TekCollect Unfulfilled Services and Improper Collections Dear CFPB, I am writing to file a formal complaint against XXXX XXXX XXXX and their associated debt collector, XXXX. My experience with these companies has been financially and personally damaging, and I believe their actions warrant urgent review and intervention. 

I was a customer of XXXX XXXX XXXX and had paid in full ( or was actively making payments ) for orthodontic aligners and a retainer. Unfortunately, before I received the full set of aligners or my retainer, the company filed for bankruptcy and abruptly shut down operations. This left me without the treatment I was promised and paid for. 

To make matters worse, I was given broken aligners that I could not have replaced due to the companys shutdown. Without access to the proper aligners or medical support, my dental condition has since worsened effectively reversing the progress I had made. 

Despite this, I continued to be charged for several months after the closure, and now I am being pursued by XXXX for a balance of {$1400.00} for services that were never fully rendered. I find this both unethical and unacceptable. I entered into a Retail Installment Contract with XXXX through XXXX XXXX XXXX for a XXXX aligner treatment plan. However, my treatment was disrupted when XXXX went bankrupt. I did not receive the full treatment plan, including retainers that were part of the contract. 

XXXX filed for Chapter XXXX bankruptcy in XX/XX/XXXX, ceased all operations in XX/XX/XXXX, and its cases converted to Chapter XXXX liquidation in XX/XX/XXXX. As part of the bankruptcy resolution, XXXX XXXX XXXX, in collaboration with the New York Attorney General, issued an FAQ and Compensation Plan ( updated XX/XX/XXXX ). 

That official FAQ states : If you entered into a XXXX plan as of XX/XX/XXXX and did not receive the initial set of aligners any outstanding balance will be canceled. 

If your treatment plan was not completed as of XX/XX/XXXX, you XXXX be entitled to a partial or full refund and a reduction or cancellation of your remaining balance. 

I am not willing to pay for services I did not receive and refuse to accept any negative impact on my credit due to this illegitimate collection. If any further attempt is made to collect on this debt or report it to credit bureaus, I will explore legal action to protect my rights. 

I am requesting that the CFPB investigate the conduct of XXXX XXXX XXXX XXXX XXXX, and ensure that consumers like myself are not held financially responsible for a service that was never completed. 

Please let me know if you require documentation or further details to support my complaint. I appreciate your time and attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation