Consumer complaint received 2025-09-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: CA

Complaint narrative:
Dear CFPB ( Consumer Financial Protection Bureau ), I hope this message finds you in good spirits. I am reaching out to share a rather disconcerting and, dare I say, distressing saga that has unfolded over the past few months. It seems I have been ensnared by an elaborate network of credit card bankers employing rather devious lending schemes, leaving me in severe emotional distress and significantly tarnishing my financial reputation. 

Attached to this message, you will find images of the enticing marketing invitations from these credit card bankers over the past few months. They lured me with their " generous '' offers of 12 to 21 months of interest-free money at " 0 % APR. '' As a conscientious consumer and business owner, with nearly {$200000.00} in liquid cash reserves at XXXX XXXX XXXX  earning me {$500.00} to {$600.00} in monthly interest, these offers from XXXX, XXXX XXXX, XXXX XXXX, XXXX Card, and USAA seemed like golden opportunities to earning more money. With an outstanding XXXX score of XXXX and an exemplary credit history, I saw a chance to capitalize on their balance transfer invitations, especially since they indicated that I was pre-approved. Please see the attached enticing advertisements. 

However, after applying for these offers one after another, I received a series of rejection letters or insultingly low credit limits, each more politely demeaning than the last. Unbeknownst to me, I had stumbled into a sophisticated nationwide bankers ' trap, which I believe constitutes fraudulent conduct in violation of Section 1344, akin to traditional mail fraud. I would also refer you to Section 5 of the Federal Trade Commission Act ( FTC Act ) ( 15 USC 45 ), which prohibits " unfair or deceptive acts or practices in or affecting commerce. '' This prohibition applies to all persons engaged in commerce, including banks. Under XXXX XXXX of the Federal Deposit Insurance Act, the Board has the authority to take appropriate action when such unfair or deceptive acts or practices are discovered. 

To add insult to injury, on XX/XX/year>, ( please see attached TransUnion ) addressed to my wife XXXX XXXX received notice that her records, along with those of XXXX  of XXXX  of Americans, were hacked, compromising their Social Security numbers and dates of birth. Although this may not be directly related to my complaint, it certainly warrants further investigation. 
When I contacted XXXX  XXXX weeks ago, they could not assist us in understanding why our family 's creditworthiness is now suddenly under scrutiny. 

Furthermore, I have maintained an average balance of {$25000.00} in my checking accounts over the past XXXX years and have never defaulted on my dues to my creditors. To this end, I hereby authorize you to review my credit history to verify the accuracy and truthfulness of my financial statements. 

at this juncture, I am seeking the following remedies : - Why wasn't I informed in advance of the impact on my credit record with XXXX, XXXX, and XXXX  when they deemed me not creditworthy for the {$10000.00} balance transfer? 
- Why aren't they removing the negative impact on my credit reports caused by their conduct, despite my verbal requests? 
- If I was pre-approved, why then was I rejected according to their invitation letter? Please see the attached. 
- How are they calculating and what algorithm are they using to determine consumers ' credit limits or credit worthiness? 
- Is there any age-related criterion embedded in their algorithm in determining consumers ' creditworthiness? 
- Are consumer credit agencies willing to send me a copy of the calculation? I demand a copy to be disclosed to the general public. 
- Are consumer credit agencies willing to avail their representatives for an open online discussion to answer my questions and take immediate action to correct their mistakes? 
- I canceled most of my newly opened credit cards. Why aren't these cancellations reflected on my credit records as quickly as the harm caused to my financial standing? 

Respectfully, if I don't receive a timely response within the next two weeks as of this writing, I will have no choice but to pursue legal action. 

I truly appreciate your assistance in this matter and look forward to your prompt response. 

Respectfully, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation