Consumer complaint received 2024-02-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Wells Fargo Bank, one of the largest and most influential banks in the United States, has been involved in a series of scandals and legal violations that have harmed millions of consumers and damaged its reputation. The bank has been accused of opening unauthorized accounts, charging illegal fees, mismanaging auto and mortgage loans, and failing to comply with risk management standards. These practices have resulted in billions of dollars in fines and penalties from various regulators, including the Consumer Financial Protection Bureau ( CFPB ), the Office of the Comptroller of the Currency ( OCC ), and the Federal Reserve. 
However, despite the severity and frequency of these violations, Wells Fargo Bank seems to disregard the authority and effectiveness of third-party regulators, especially the CFPB, which was created after the XXXX financial crisis to protect consumers from abusive and deceptive financial practices. The bank has repeatedly challenged the CFPBs jurisdiction and enforcement actions, and has attempted to undermine its independence and credibility. For instance, the bank has sued the CFPB over its {$100.00} XXXX fine in XXXX for the fake accounts scandal, claiming that the agency exceeded its statutory authority and violated the due process clause of the Constitution1. The bank has also lobbied Congress to weaken the CFPBs structure and funding, and to limit its rulemaking and supervisory powers2. 
In light of Wells Fargo Banks persistent and pervasive misconduct, the question arises : can the CFPB have stronger regulatory measures to hold the bank accountable and prevent future harm to consumers? The answer is not simple, as the CFPB faces many legal and political challenges in its efforts to regulate Wells Fargo Bank and other large financial institutions. However, some possible measures that the CFPB could take or advocate for include : Increasing the amount and frequency of civil penalties and restitution orders. The CFPB has the authority to impose civil penalties up to {$1.00} XXXX per day for each violation of federal consumer financial laws, and to order restitution to consumers who have been harmed by such violations3. However, some critics argue that these penalties are not sufficient to deter Wells Fargo Bank and other large banks from engaging in illegal practices, as they represent a small fraction of their profits and revenues. Therefore, the CFPB could consider imposing higher and more frequent penalties, and ensuring that the harmed consumers receive adequate compensation. 
Seeking injunctive relief and structural remedies. The CFPB also has the authority to seek injunctive relief and other equitable remedies in federal court to stop or prevent violations of federal consumer financial laws, and to require compliance with such laws3. For example, the CFPB could seek an injunction to prohibit Wells Fargo Bank from engaging in certain practices, such as opening unauthorized accounts or charging illegal fees, or to require the bank to implement certain changes, such as improving its internal controls, governance, and culture, or divesting some of its assets or businesses. These remedies could have a more lasting and transformative impact on the banks behavior and operations than monetary penalties. 
Coordinating with other regulators and law enforcement agencies. The CFPB is not the only regulator or law enforcement agency that has jurisdiction over Wells Fargo Bank and other large financial institutions. The CFPB could coordinate and cooperate with other federal and state regulators and agencies, such as the OCC, the Federal Reserve, the Department of Justice, the Securities and Exchange Commission, and the state attorneys general, to share information, resources, and expertise, and to pursue joint or parallel enforcement actions. This could enhance the CFPBs leverage and credibility, and increase the pressure and consequences for Wells Fargo Bank and other violators. 
Advocating for legislative and judicial reforms. The CFPBs authority and effectiveness are not only dependent on its own actions, but also on the legislative and judicial environment in which it operates. The CFPB could advocate for legislative and judicial reforms that would strengthen its independence, funding, and powers, and protect it from political interference and legal challenges. For example, the CFPB could support bills that would make its director removable only for cause, rather than at will by the president, and that would provide it with a dedicated funding source, rather than subject to congressional appropriations4. The CFPB could also defend its constitutionality and legitimacy in court, and challenge any rulings or precedents that would limit its jurisdiction or enforcement actions. 
In conclusion, Wells Fargo Banks headquarters disregard third-party regulators, such as the CFPB, and continue to engage in illegal and harmful practices that affect millions of consumers. The CFPB faces many legal and political challenges in its efforts to regulate Wells Fargo Bank and other large financial institutions, but it could take or advocate for stronger regulatory measures, such as increasing the amount and frequency of civil penalties and restitution orders, seeking injunctive relief and structural remedies, coordinating with other regulators and law enforcement agencies, and advocating for legislative and judicial reforms. These measures could help the CFPB to hold Wells Fargo Bank accountable and prevent future harm to consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation