Consumer complaint received 2024-01-26 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Called before 8am or after 9pm
Company: Recovery Partners, LLC
State: IN

Complaint narrative:
Recovery Partners on behalf of XXXX XXXX contacted me XX/XX/2024 XXXX. Once at XXXX and the XXXX time at XXXX. 

The person is XXXX XXXX ( Or similar. It was hard to understand ). He called from XXXX. 

He claimed that the insurance company failed to subrogate and that they would be pressing charges with the state attorney generals office against my XXXX  if we did not pay an excess of {$10000.00}. He insinuated that my XXXX  could lose his XXXX XXXX as well. He is a XXXX XXXX and that is how we live so him losing his XXXX over this is not ideal and that he was also an XXXX  working on his XXXX. So I told him I would help clear this up so it does not impact him. The agent insinuated that if we dont pay that it would lead to this and in a result could impact my XXXX  ability to work and status ( XXXX ). 

I explained to him there must have been a misunderstanding because it was supposed to be subrogated with XXXX and XXXX ( our insurance company ) and if their was a failed attempt, we were not notified and could easily clear this up but contacting the employer, etc. I explained I had email correspondence from XXXX clearly showing our attempt to work with them and resolve this. 

I requested him what information he needed. Although he was not clear, from my understanding he needed the policy information for my XXXX  employer. I took notes and I said I would call back with that information. 

After looking into it, I discovered he had the wrong company name. It was misspelled and that the policy information was not properly notated in the policy report by the police officer. Although it was after hours, I called and left a voicemail to this agent with all the information I thought he needed to clear this up. I spoke to XXXX and they told me what information to give the representative so the claim could be subrogate. XXXX so no attempt to file a claim. So this was clearly a miscommunication error that could have been easily resolved. 

The agent then called me at XXXX claiming I was committing fraud and that he was holding off for XXXX months to move things forward. Again repeated the threats although I calmly explained what the error was and what needed to happen for XXXX to process the claim. He did not care. He was predatory, threatening, and harassing my after XXXX making me believe that my XXXX  and I would be in legal trouble for not paying them the money directly. 

I have since then contacted XXXX and discovered this agent is from a XXXX XXXX collection agency called Recovery Partners. The agent made it sound as if they were connected and a part of XXXX. This would explain what he wanted us to pay him {$10000.00} because XXXX would pull the account from the agency once they received the updated claim information. He was using extortion methods to scare me into paying him instead of helping us resolve the true issue. XXXX is working to remedy the account with XXXX  and would work on getting the claim pulled from collections.

Company response to consumer: Untimely response