Consumer complaint received 2024-11-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: FIRSTBANK
State: CO

Complaint narrative:
XXXX XXXX Previous Assistant Branch Manager XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/year>XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX To Whom It XXXX Concern : I, XXXX XXXX, am writing this letter to file a formal complaint against FirstBank. I feel I have been a continuous victim of harassment, retaliation, and discrimination since being wrongfully terminated by FirstBank. Recently on, XX/XX/XXXX I was verbally threatened by XXXX XXXX XXXX, XXXX XXXX. His behavior did not reflect FirstBank XXXX mantra of Banking for Good. 

Banking for good has been XXXX of FirstBanks core beliefs since its inception, which means to do what's right for customers, communities, employees, and good things will happen. The treatment that I have received from First Bank has not reflected Banking for Good. 

On XXXX XXXX, I received a phone call from XXXX XXXX at XXXX which is outside of their business hours. I answered the phone call only to be verbally intimidated by XXXX. He verbally communicated to me that he would call the police so that I could be arrested if I stepped on FIRSTBANKs property. There was no specific reason communicated to me as to why the police would be called. I have not trespassed nor committed a crime against FIRSTBANK. This is not the same treatment they give other customers. 

I was left with question of, how am I supposed to pay my mortgage that FirstBank services? I was threatened that I am not allowed to come near First Bank. I am not able to pay online. Night deposit boxes do not provide a receipt, and the depository boxes are on XXXX Banks property. I believe this is an unlawful banking practice and I have the right to pay my mortgage and to be treated equally. 

Another unlawful banking practice would be discriminating against me due to my credit history and medical history. I was a victim of this discrimination on XX/XX/year>. On XX/XX/XXXX, FirstBank obtained my credit report without my authorization. FirstBank did not inform me a full credit report would be obtained. Once obtaining it, they proceeded to close all my accounts on XX/XX/XXXX. Even if FirstBank obtained a report to review my relationship with them, they did not give me an opportunity to bring them to a explain my situation. I never received a right to cure nor received current statements. This unfair treatment and does not give me the same opportunity others have. 

Finally, I believe FirstBank retaliated against me when they terminated me as an employee after exerting my right to XXXX. As soon as my long-term XXXX was exhausted, I was terminated. At the time of termination, I was recovering in health and required reasonable accommodations to see my doctor. FirstBank did not make the slightest attempt to accommodate to my needs. No solutions were provided nor offered to accommodate my doctor visits. I was willing to step down, take a different position or different hours. FirstBank was hiring and had open opportunities in different departments. I was never offered anything even if I had previously worked from home as a call center representative. Sadly, not even the most minimal attempt was made. This was disheartening as an employee of almost 10 years. Especially when they terminated me for the reason of Not being able to medically work. This in my eyes is wrongful termination, they were aware I could work under medically recommended accommodations. 

First Banks behavior has not shown good customer service nor employee appreciation. No customer should feel afraid to be arrested when performing their banking. As an employee, I did not feel valued as no solutions were provided during a difficult time in my life.

Company response to consumer: Closed with explanation