Consumer complaint received 2024-12-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
I am filing this complaint regarding XXXX XXXX inaccurate and misleading reporting of my account on my credit file. The account in question reflects a status of Paid in Settlement but also includes a comment stating, Account paid in full for less than full balance. I believe the current reporting is inconsistent, misleading, and negatively impacts my creditworthiness. Also, I am writing to formally dispute the late payment entries reported on my credit file for the account referenced above. While I acknowledge that this account was resolved through a settlement agreement, the reporting of late payments appears to be inaccurate, inconsistent, or incomplete. 

Details of the Complaint : 1. Settlement Agreement Terms : If balance was resolved in full through a settlement agreement that was mutually accepted by both parties. XXXX XXXX reported the account with the status Paid in Settlement but added a comment that suggests the balance was not fully resolved. This undermines the settlement agreement and misrepresents the accounts resolution.

2. Inconsistent Reporting : If the account is marked as Paid in Settlement, this implies that the balance was resolved as agreed. The additional comment paid in full for less than full balance is redundant and unnecessarily punitive. This phrasing creates confusion and makes it appear as though the resolution was incomplete, which is not accurate.

3. Impact on Creditworthiness : The inconsistent reporting unfairly damages my credit profile and misrepresents my financial responsibility. This is particularly harmful as I am working to rebuild my credit.

4. Accuracy of Late Payments Reported : Late payments are being reported for the months leading up to the settlement agreement and resolution. I request detailed documentation verifying the accuracy of these reported late payments, including specific dates of delinquency and proof of your notifications to me during this period.

5. Reporting After Settlement : The account was settled, as reflected in the Paid in Settlement status. However, late payments should not continue to be reported after the resolution date. Reporting delinquency beyond the settlement date violates the terms of the settlement and creates an inaccurate depiction of the accounts status.

6. Fair Credit Reporting Act ( FCRA ) Compliance : Under the FCRA, creditors are required to report information that is accurate, fair, and complete. Reporting inaccurate or unverified late payments may constitute a violation of these provisions. 


I believe XXXX XXXX current reporting may violate the Fair Credit Reporting Act ( FCRA ) by failing to ensure accurate and consistent reporting of resolved accounts. Additionally, this reporting may be misleading and harmful to consumers who fulfill their financial obligations under settlement agreements.

To properly address this matter, I require the signed settlement agreement that was finalized between myself and XXXX XXXX Failure to provide the requested documentation may result in further action to protect my rights under the Fair Credit Reporting Act ( FCRA ) and other applicable consumer protection laws

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation