Consumer complaint received 2024-02-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Block, Inc.
State: NY

Complaint narrative:
This purchase was an online course for help with social media on XX/XX/year>. The course is called the XXXX XXXX XXXX XXXX XXXX XXXX XXXX run by XXXX XXXX XXXX The course was not at all as advertised and I paid extra for XXXX XXXX. The coaching and course is all on a platform called XXXX. XXXX had cut off all of my access .on about XX/XX/year> During the coaching XXXX . The coach. Acted wildly inappropriate I am a XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX. This course was to help me create more income online. As soon as we started XXXX  XXXX XXXX asked me if I was ok XXXX XXXX to men. I said yes as I know much of my XXXX  is men I then told him I had a XXXX  set up which would sell some of my XXXX XXXX that I am not allowed to post on XXXX He then asked me if I had an XXXX XXXX or would do something like that XXXX XXXX is known to be a XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX. I do not make that XXXX XXXX XXXX. I gave him no indication I made that XXXX XXXX XXXX. I repeatedly spoke about XXXX XXXX XXXX and XXXX XXXX. To me this felt as if he was suggesting I make XXXX. Additionally- when you are studying social media you might look at influencers that made it big in categories or niches like yours. I am a XXXX  hence me hiring XXXX XXXX My XXXX is mostly comic book characters and XXXX XXXX When we spoke of influencers for me to look at. He sent me XXXX XXXX XXXX XXXX XXXX  pages that have XXXX XXXX XXXX that are very obviously XXXX XXXX. dont mean to say this in a mean way its just that I am XXXX XXXX and dont really have that sort of XXXX  so I thought it was odd hed send me these profiles It took me a few days to digest this and please know All of these XXXX  were on his XXXX. 

I was not smart enough to take screen shots He has cut my access off as of XX/XX/year> when I initially asked for my refunds. 
I do not have access to the course On Wednesday XX/XX/year> I confronted him over email. I told him I was very confused by his coaching and wanted a refund He initially refused Then gave in to a partial refund but now I realize he cut my access off At one point in the emails I did say just refund me for the coaching but I was very emotional and I couldnt believe that he was fighting me so hard. He was acting so bizarre in the XXXX  The price of the course he claims was XXXX but I believe I saw it advertised as low as XXXX. I initially paid XXXX The course he is valuing now at XXXX I believe it really is priced at XXXX ( advertised in emails etc ) He has refunded me XXXX. 
After all this After being XXXX XXXX  and then having my actual course access cut off I am asking for a full refund because even if I get access back This has been a traumatic experience I am the XXXX XXXX XXXX XXXX XXXX  and this is bringing up memories of it Just because im a XXXX XXXX doesnt mean i deserve to be treated like that I am asking for the remainder of my XXXX back XXXX XXXX is refusing to give it back XXXX to me saying XXXX XXXX had a no refunds policy in place but his behavior trumps any sort of policy and his policy is in violation of consumer laws I do not have access to the course and he XXXX XXXX  me I want a full refund

Company response to consumer: Closed with monetary relief