Consumer complaint received 2024-09-21 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Selene Holdings LLC
State: CT

Complaint narrative:
XXXX ) XXXX approved a forbearance for my home loan during XXXX in XX/XX/XXXX. 
XXXX ) XXXX transferred my loan to Selene during a re-modification process that had been understood and agreed upon in XX/XX/XXXX. The ORIGINAL AGREEMENT with XXXX was to add the past due amount from the approved forbearance period ( XXXX  months ) on to the end of the loan period and to adjust the date of maturity from XXXX up to XXXX. 
XXXX ) Upon handling the transfer, Selene significantly increased the principal balance of my loan from XXXX to XXXX, adding an additional XXXX XXXX to a home that was purchased in XXXX for $ XXXX ( significant equity ) and now only had approximately XXXX out of XXXX  years left to reach the maturity date of the loan. 
XXXX ) Selene also significantly increased the length of the loan period from an initial maturity date ( XXXX XXXX / XXXX  year loan period ) up to a new maturity date of XXXX, adding an additional XXXX  years on to the terms of payments, subsequently adjusting a XXXX  year loan to a XXXX  year loan period. 

This is forced predatory lending and should be punishable and against the law. 

I have shared these same documented and valid complaints with you in regard to XXXX and Selene on multiple occasions and nothing substantial has been done yet to satisfactorily address my concerns. I have personally corresponded on numerous occasions directly with Selene and have attempted to resolve the outstanding mortgage and past due payments by trying to negotiate a comfortable mortgage payment amount and a reasonable loan period. Specifically, an additional XXXX year period to be added on to the loan period to cover the missed payments during my unemployment and illness from XXXX. This should easily cover the subsequent years of non-payment and would have been within reason, adjusting the maturity date up from XXXX to XXXX. 

When CFPB became involved with this account in XXXX due to my reaching out to you with these same complaints, Selene suddenly pretended to want to help resolve these issues by starting and approving an elaborate re -- modification process of the loan for me. Many documents were requested and had to be sent over during XXXX along with proof of income, bank statements etc. This only resulted in Selene now refusing to accept any additional payments and now they have refused to move ahead with XXXX approved withdrawals from XXXX XXXX. Every document they requested and required to approve withdrawals from my bank along with a significant cashier check deposit has been sent to Selene. They have refused to cooperate and have continued to send letters that imply they are missing documents from me and continue to warn me that this will not slow the foreclosure actions being taken against me. This was obviously their intent all along. 

My home is now scheduled for foreclosure. The notification and date was received from the state of CT for XX/XX/XXXX. No contact or knowledge of this was sent to me from Selene. The false reassurances by Selene and their false attempts at resolution were disingenuous from the start. Their attempt to sneak my home into foreclosure is beyond egregious. 

Please fully and thoroughly investigate this alarming matter and put an end to predatory lending by unscrupulous lenders so that hard-working homeowners who fought on the front lines during a pandemic can move ahead and fully recover from the recession caused by this devastating pandemic. The actions of Selene and XXXX are reprehensible.

Company response to consumer: Closed with explanation