Consumer complaint received 2025-03-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: TX

Complaint narrative:
Subject : Urgent Complaint Against Truist Bank for Wrongful Withholding of Funds To : Consumer Financial Protection Bureau ( CFPB ) Complaint Against : Truist Bank XXXX XXXX : XXXX XXXX XXXX, XXXX XXXX, TX XXXX Amount in Dispute : {$22000.00} ( Cashiers Check ) Dear Sir/Madam, I am filing a formal complaint against Truist Bank for the wrongful withholding of my funds, the deletion of transaction records, and the misrepresentation of banking procedures regarding a {$22000.00} cashiers check I purchased on XX/XX/year>. 

Truist Banks Grossly Negligent and Deceptive Practices Truist Bank has engaged in grossly negligent and deceptive practices, including : Unlawful withholding of funds Obstruction of my access to funds Potential violations of consumer protection laws, including the deletion of transaction history without my consent. 

Contradictory Statements and Deletion of Transaction Records Initially, Truist Bank claimed the funds were under investigation. Later, they claimed the funds were returned, and, after that, stated there was no record of the transaction. Most recently, they asserted the funds were being held for reclamation, which has no legal basis in this case. 

My transaction history was deleted without my knowledge or consentan unethical and suspicious action. Additionally, XXXX # XXXX was assigned to my issue, but Truist now claims they can not locate any record of this case, indicating that the case was deleted as well. 

The deletion of transaction records and case history is blatant misconduct and suggests an intentional cover-up of Truists mishandling of my funds, violating banking transparency laws. 

Reclamation Does NOT Apply to This Transaction Truist Banks claim that my funds are being held for reclamation is completely invalid. 
Reclamation procedures apply only to government-issued funds, such as : Social Security benefits ( SSI, SSDI, etc. ) Federal or state benefits Government pension payments There is no legal basis for applying reclamation laws to this transaction. My funds should not be withheld under this pretense. 

Legal Violations & My Rights Under UCC 3-312, Truist Bank XXXX XXXX obligated to either : Reissue the cashiers check for {$22000.00}, or Refund the full {$22000.00} directly to me. 

Truist Banks failure to comply with this obligation constitutes financial misconduct. Furthermore, the deletion of transaction history and case records further proves unethical and unlawful behavior, which must be thoroughly investigated. 

Formal Request to the CFPB I respectfully request the Consumer Financial Protection Bureau ( CFPB ) to investigate Truist Bank for the following : Unlawful withholding of customer funds Deletion of financial records and transaction history Failure to follow proper banking procedures Providing false and misleading information to customers My Demand I formally demand that Truist Bank : Immediately refund my {$22000.00} or reissue the cashiers check. 

Restore my transaction history and provide a full written explanation for why my records were deleted. 

Provide documented proof of any official reclamation request or legal justification for withholding my funds. 


Additionally, I will pursue legal action for financial damages and will publicly expose Truist Banks deceptive banking practices through the Better Business Bureau ( BBB ), XXXX, news media, and social media platforms. 

This situation has caused me significant financial and emotional distress, and I expect an immediate resolution from both Truist Bank XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, TX XXXX XXXX ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation