Consumer complaint received 2025-04-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Maximus Federal Services, Inc.
State: AL

Complaint narrative:
On XX/XX/XXXX, XXXX XXXX instructed his team of Department XXXX  Government Efficiency ( DOGE ) to gain access to multiple internal systems within the Department of Education, including financial aid dataset that contains the personal information of millions of students enrolled in the federal student aid program. My information was among that dataset that has been compromised. 

Dear CFPB, I am writing to formally dispute my federal student loans and request a full discharge due to a serious breach of my personal and financial information. My information was compromised without my authorization, which violates multiple federal laws designed to protect student records and personal privacy. 

Under these circumstances, I request the immediate cancellation and discharge of my student loan debt in full, as my rights have been severely violated. Below are the key reasons for my request : Violation of the Family Educational Rights and Privacy Act ( FERPA ) : My student records were disclosed without my consent, violating FERPAs strict confidentiality protections.

Breach of the Privacy Act of 1974 : My personal and financial information was improperly accessed and shared without my authorization, violating my privacy rights under federal law.

Violation of the Higher Education Act : As a student loan borrower, my information should have been protected, but the mishandling of my data demonstrates a failure to uphold these legal protections.

Breach of Contract and Negligence : The entity responsible for safeguarding my data failed to do so, putting my financial security at risk.

Unauthorized Disclosure to Third Parties : It has come to my attention that personal borrower information has been shared with unauthorized entities, including XXXX XXXX, constituting a severe breach of trust and professional responsibility. 

These violations have caused significant distress and potential long-term harm to my creditworthiness and financial future. I am requesting the following actions be taken immediately : 1. Full discharge and cancellation of all associated student loan debt.

2. Immediate removal of this account from all credit reporting agencies.

3. A full investigation and explanation regarding how my data was mishandled, including all parties who had access to or received my information.

4. Written confirmation of the outcome of this dispute.

Please consider this letter a formal complaint and request under all applicable federal protections. I expect a timely and comprehensive response in accordance with the Fair Credit Reporting Act ( FCRA ), the Privacy Act, and any other relevant legislation. 

If no resolution is provided, I reserve the right to escalate this matter to the U.S. Department of Education, the Consumer Financial Protection Bureau ( CFPB ), and other appropriate legal channels. 

Thank you for your attention to this serious matter. I look forward to your swift and just resolution. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX ( XXXX ) XXXX

Company response to consumer: Closed with explanation