Consumer complaint received 2025-12-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Experian is constantly and willfully violating CFPB rules by not providing Method verification they used to prove validity of the disputed account. A copy of the letter issued by XXXX XXXX stating the account was a security deposit and that no form XXXX will be issued is attached for your record. 

The disputed account is : XXXX  XXXX : XXXX Experian Report # : XXXX The violations with this tradelines are listed below : 1. FAILURE TO PROVIDE METHOD OF VERIFICATION FCRA 611 ( a ) ( 6 ) ( B ) ( iii ) I have repeatedly requested Experian to disclose the method of verification used to allegedly verify this account. To date : Experian has failed to disclose : The name, title, or department of any person at XXXX  XXXX contacted The specific documents reviewed The date, manner, and scope of verification This is a direct violation of FCRA 611 ( a ) ( 6 ) ( B ) ( iii ), which requires Experian to disclose the actual method of verification, not a generic or automated response. 
Courts and the CFPB have made clear that automated e-OSCAR responses alone do not constitute reasonable reinvestigation. 


2. ACCOUNT IS MISCLASSIFIED SECURITY DEPOSIT CREDIT CARD XXXX XXXX  has verified this account as a security deposit account, not a revolving credit card account, yet Experian continues to report it as a charged-off credit card debt. 
This is a material inaccuracy, violating : FCRA 607 ( b ) failure to follow reasonable procedures to assure maximum possible accuracy FCRA 611 ( a ) ( 1 ) ( A ) failure to conduct a reasonable reinvestigation Metro 2 Reporting Standards misreporting account type, credit classification, and charge-off status A security deposit is not a credit extension, can not be charged off as unsecured revolving debt, and can not lawfully be reported as such. 


3. FAILURE TO ISSUE FORM 1099-C INDICIA OF NON-CHARGE-OFF STATUS XXXX  XXXX has refused to issue a Form 1099-C, despite Experian reporting this account as charged off. 
This contradiction further demonstrates that : No bona fide charge-off occurred for tax purposes The account is being improperly characterized to consumer reporting agencies Reporting a charge-off while disclaiming cancellation of debt is deceptive and misleading, implicating : FTC Act 5 unfair and deceptive practices CFPB authority under 12 U.S.C. 5531 & 5536 4. CONTINUED REPORTING AFTER NOTICE = WILLFUL NONCOMPLIANCE Experian has now been placed on actual notice that : The account is inaccurately classified No lawful verification has been disclosed The furnishers own characterization contradicts Experians reporting Continued reporting under these circumstances constitutes willful noncompliance under FCRA 616, exposing Experian to : Statutory damages Actual damages Punitive damages Attorneys fees and costs

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation