Consumer complaint received 2025-11-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: MD

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX Telephone : XXXX Email : XXXX Date : XX/XX/year> To : Maryland Commissioner of Financial Regulation Subject : Formal Complaint and Request for Investigation : Identity Theft, Mishandled Financial Accounts, Unexplained Closure, and Lack of Communication Dear Sir or Madam, I am writing to request an urgent, multi-agency investigation into a complex series of events involving identity theft, unauthorized financial transactions, unexplained account closures, and an alarming lack of explanations or responses from the institutions involved. 

* * Summary of Major Issues * * - On XX/XX/year>, my email account was compromised. Fraudulent bank accounts were created in my name, and unauthorized transfers were initiated from multiple accounts, including attempted large transfers ( such as {$9000.00} ) allegedly destined for XXXX XXXX XXXXXXXX XXXX. 
- During my mortgage refinancing process with XXXX XXXX, I complied with a request for my Social Security card, only to face further identity-related fraud, email hacks, and the deletion of all XXXX XXXX  correspondence from my mailbox. While I reported these to XXXX XXXX and wrote to XXXX XXXX XXXXXXXX XXXX, neither institution has given substantive responses, and crucial requests ( like loan payoffs ) remain unanswered. 
- Robinhood, my brokerage, alerted me that my account had been depleted to {$0.00} and noted an attempt to transfer {$9000.00} to an unknown bank. When I contacted Robinhood support, an agent restored my account balance and claimed the money " never actually left. '' However, I possess an email stating otherwise. Immediately after this resolution, Robinhood notified me that my account would be closed without any reasonable explanation or further detail. 
- These unresolved and conflicting financial events have left me deeply XXXX, unable to sleep, and uncertain about the security of my digital and financial life. 

* * Requested Investigations and Relief * * I respectfully request that your offices investigate the following : - The chain of events leading to the creation and use of fraudulent bank accounts in my name, with specific focus on XXXX XXXX XXXXXXXX XXXX and their apparent lack of response to my direct inquiries. 
- The actions ( or inactions ) of XXXX XXXX after sensitive personally identifying information, including my Social Security card, was requested and provided, and all subsequent suspicious activity. 
- Robinhoods mishandling of my account, unexplained account closure, management of my funds, and failure to provide a transparent account of the attempted transfer and the steps taken to restore my balance. 
- The possibility of coordination or gaps in controls among these institutions that have enabled or prolonged my victimization. 

A copy of the acknowledgment from XXXX XXXX, details of my communication with Robinhood, and relevant correspondence can be provided. I am seeking assurance that all relevant agencies will look into these institutions and take action to protect my identity, restore proper contact from these firms, and provide me with clear, timely explanations of what happenedand how it will be prevented in the future. 

Thank you for your prompt attention to this urgent matter. 

Sincerely XXXX XXXX

Company response to consumer: Closed with explanation