Consumer complaint received 2025-05-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: GOLDMAN SACHS BANK USA
State: GA

Complaint narrative:
Dear Apple, I am contacting you because I was recently excited to be approved for your Apple Card that is issued by Goldman Sachs Bank. Goldman closed the account exactly one month later after I made purchases totaling about {$420.00} XX/XX/XXXX. I applied because XXXX recommended the card because based on my creditworthiness I would get approved after a soft inquiry and if I decide then a hard inquiry would in fact be opened. After doing my research I saw some great benefits to having the card so then I applied and was immediately approved for a credit card limit of {$5000.00}. The card was then added to my wallet, I got the hard card in the mail and there were no issues. On the morning of XX/XX/XXXX I get an alert that the Apple card was closed in my wallet. 

It all came to a total surprise so I contacted Goldman to ask what happened and why did such a thing occur? They at first gave me the reason of " regulatory reasons '' I then asked ok and what does that mean? and they were unable to explain and that a letter would be sent. Today is XX/XX/XXXX and I still have not received a letter at all and the only letter I received was a letter that only says they closed my account. 

I recently contacted the CFPB regarding the issue and this time Goldman replied on XX/XX/XXXX saying " red flags '' and did not say what these " red flags '' were. I applied using my social security number, I was approved based on my credit score and made normal purchases with the card as anyone who would doing normal use. I also paid the card in advance to cover any expense before it was due to begin establishing a higher credit limit in the future. The last big purchase was the purchase of my first Apple watch since I could use my card and it be paid in monthly installments interest free. I attached my bank for ease of payments etc... I used it for small everyday purchases such as vending at the gym for energy drinks and when I would travel internationally since I work for XXXX XXXXXXXX XXXX as cabin crew for the last 17 years. 

I am contacting you because it was unjust with Goldman closing my card and I can see they are already under fire for the business practices with other customers and your Apple card. You are losing more people than gaining because of their unethical behaviors. I am an honest hardworking individual with good credit, a stable career who was approved!

I requested that Goldman explain what " red flags ' are when I opened it using my social, I was approved based on my creditworthiness because there is no hard evidence of any fraud or misuse of my Apple card. I am requesting that you please get involved to have my card reopened because I did nothing wrong at all and they have been unable to justify and reason as to why the took the action they did. Goldman taking this action can now damage my credit because they closed it after the hard inquiry and also now reporting the account close affecting my credit utilizations. Honestly speaking I feel like it is me against Goldman and they are manhandling the situation instead of being forthright with closing my account for no true reason at all.

It went from " regulatory reason '' to " red flag ''! FYI I called and asked customer service and he stated that many Apple cards have been closed because of people making cash advances etc... I wasn't ; t that customer and did everything right. I also wanted to mention that my name and social was a part of ID theft in XXXX and Goldman took me to court. I hired an attorney and it was discovered that it was " NOT '' me and my name should be cleared of any profilings I believe they are doing. I went as far as stating that I could send my photo ID or anything if it would help protect both me and Goldman. But to say red flags is not ok. I have attached the court records and the letter that states any and all trade-ins are to be DELETED since I was a victim and my name was cleared since it was not me. I feel they are also profiling me as XXXX XXXX and using this and not being forthright as it is the reason possibly that should have no association with me. 

My name should not be in Goldman 's database at all and to be looked at as a new customer and I feel they did not comply and coming up with any excuse because they are a big company and I am one person. They are NOT being ethical! I was also supposed to get a call from Goldman and still no call.

Company response to consumer: Closed with non-monetary relief