Consumer complaint received 2024-03-10 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: PLANET HOME LENDING, LLC
State: FL

Complaint narrative:
Planet Home Lending , LLC : not applying/ processing my mortgage loan payments correctly. This is a repeated issue that Im STILL experiencing. 

I received this response on Saturday, XXXX XXXX XXXX via USPS Priority Mail : you applied my XXXX XXXX mortgage loan payment in the amount of {$1200.00} to the loan as the XXXX XXXX monthly installment and you applied my XXXX XXXX mortgage loan payment in the amount of {$1200.00} to the loan as the XXXX  XXXX  monthly installment. ( This is incorrect. ) My check is CLEARLY dated : XX/XX/XXXX and the amount of the check is {$1300.00} not {$1200.00} which further CONFIRMS that you are STILL not applying/ processing my mortgage loan payments correctly. ( front and back copies of the checks provided ) Every month you receive a payment, but my mortgage loan payments are being improperly applied. 

Example : Check Dated : XX/XX/XXXX mortgage loan payment was a partial payment in the amount of {$1000.00} On XX/XX/XXXX an ACH payment in the amount of {$110.00} was made. 
On XX/XX/XXXX an ACH payment in the amount of {$1100.00} was made. 

Thats two payments you received for the month of XXXX, but HOW youre applying the mortgage loan payments is the issue. My mortgage loan payment was set for {$1000.00} and I understand that its a partial payment because I didnt include the increase for the insurance ( {$110.00} ), BUT that also doesnt equal an additional mortgage loan payment. 

If youre calling me and telling me I owe {$110.00} for my insurance and I pay it via ACH, but almost 2 weeks later you reach out stating I owe an additional mortgage loan payment for {$1100.00} and I pay it via ACH. 

And youre still telling me I owe for an additional mortgage loan payment? Not to mention the late fees that you're adding. Its not me. It's HOW my mortgage loan payments are being applied/ processed. 

My financial institution, XXXX XXXXXXXX XXXX is only issuing one payment for each month. If you receive a payment at the end of the month, the check is for the XXXX XXXX XXXX XXXX I can provide front and back copies of ALL mortgage loan payments since the increase of my insurance and adding up the insurance & late fees for the months I paid {$1000.00} do not tally up to additional mortgage loan payments for {$1100.00} and currently {$1200.00} which is why Im saying that this repeated issue that Im currently experiencing has everything to do with you not properly applying/ processing my mortgage loan payments and its beginning to look and feel like deceptive and unfair tactics. 

You also included with your priority mail 2 mortgage loan statement : You included copies of 2 mortgage loan statements one for XX/XX/XXXX. That states overdue payment : {$1200.00} and regular monthly payment : {$1200.00} = Total Amount Due : {$2400.00} The other statement for XX/XX/XXXX. That states overdue payment : {$1100.00} and regular monthly payment : {$1200.00} and {$120.00} ( fees and charges? / for what? ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation