Consumer complaint received 2026-01-27 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Foris DAX, Inc.
State: FL

Complaint narrative:
Company : Crypto.com Legal Entity : Foris DAX , Inc . 
Amount Affected : Approximately {$12000.00} USD Issue : Indefinite account restriction / inability to withdraw funds/ lack of meaningful customer access Complaint Statement : I am submitting this formal complaint regarding Crypto.coms continued and indefinite restriction of my account, which has prevented me from withdrawing approximately {$12000.00} USD for several years. 

Crypto.com has repeatedly stated that my account will remain restricted unless I provide bank statements for an account to which I do not have access and do not recognize, or unless a third-party sender verifies transactions. I have clearly explained to Crypto.com that I do not have access to the requested bank account and have no ability to contact or obtain verification from the alleged sender, making these requirements impossible to satisfy. 

Despite being the rightful account holder and having provided all reasonable documentation available to me, including identity verification, Crypto.com has refused to offer any alternative verification method or viable resolution. Instead, I have received repetitive responses that do not meaningfully address the issue and simply restate the same unattainable requirements. 

Compounding this issue is the extreme difficulty of contacting Crypto.com in any meaningful way. Crypto.com operates entirely online, has no publicly available customer service phone number, and has never contacted me directly despite my repeated requests for a call or escalation. All communication occurs through asynchronous messaging, where each response appears to come from a different representative, requiring me to repeatedly restate my situation without continuity or accountability. This lack of direct communication has significantly delayed resolution and created an unreasonably burdensome and unprofessional customer experience, particularly given the amount of money involved and the duration of the restriction. 

As a direct result of Crypto.com preventing me from accessing or withdrawing my funds, I have also suffered substantial financial loss due to forced illiquidity. At one point, my Bitcoin holdings exceeded approximately {$17000.00} in value ; however, because I was unable to withdraw or otherwise control my assets, I was forced to hold through a significant market decline. I currently hold slightly over XXXX XXXX, and the inability to access or manage my funds resulted in an estimated loss of approximately {$5000.00}. This loss was not due to voluntary investment decisions, but rather Crypto.coms continued restriction of my account. 

Crypto.com has failed to provide a clear written legal justification for holding my funds for multiple years, nor have they identified any realistic, attainable, or lawful path to resolution. An indefinite restriction based on conditions that can not be fulfilled constitutes unreasonable withholding of customer funds and a denial of access to my own property. 

I am formally requesting regulatory review and intervention. I request that Crypto.com either : 1. Restore my ability to withdraw my funds immediately, or 2. Provide a clear, written explanation of the specific legal basis for continuing to hold my funds and what reasonable, attainable stepsif anyexist to resolve this restriction.

I am no longer willing to engage in repetitive customer support interactions that have produced no resolution over the course of several years. I am seeking a final, lawful, and transparent resolution through regulatory oversight.

Company response to consumer: Closed with explanation