Consumer complaint received 2026-03-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Chase bank XX/XX/XXXX accidentally deposited a check online twice, called in and said this was done in error and needs to be fixed. They told me dont worry it will be fix and notated in the account XX/XX/XXXX correction was made and XXXX of the deposits was returned XX/XX/year> dollars was taken from my account Customer Service call, escalation was made I was recommended the issue was with XXXX back So on XX/XX/XXXX I went to XXXXXXXX XXXX they said we cant do anything and you need to speak with the person whos account it is so I went to Chase to confirm thats the resolution Spoke with XXXX XXXX Chase on the XXXX in person and he told me hed look into it and get back to me. Quickly he returned my call but I was working so it went to XXXX XXXX transcribed below Hi there,, this is XXXX. Perhaps from Chase Bank, XXXX XXXX XXXX We just met a little bit earlier today. I, uh, did some, uh, deep diving for you on the remote online deposit of that check for {$1600.00}. The duplicate, and then shortly after they returned, and then only even recently, they did the adjustment for the additional XXXX. Short story is, my friend, is that the check number XXXX that was deposited here. However, I was talking to my back end and they communicated that the, the, the maker of the check did not want to pay the check. I know that sounds kind of harsh, but that's the way it is. Whatever they're telling you is not truthful. I don't want to be the guy to say it, but I have to, because we've seen this all the time. So they need to look at their books. They need to look at their accounts and they need to see exactly how that check returned. The check returned. It does have nothing to do with Chase. I do apologize if that sounds kind of confronting, but Chase has nothing to do with the money that was or was not deposited in his accounts. They could not verify that these funds are um approved by the maker. Um, and additionally they found that the same fund, the same check, was taken to XXXX for a deposit. Now maybe it didn't go through with city but that was a uh kind of a major no no at the same So I reach out to my buddy who signed the check. He says okay Ill come with you to the bank and lets figure this out. We went to the bank on XX/XX/XXXX the whole time Ive had to fix my car XXXX dollars total i have a 9 month daughter and XXXX trying to do all this with XXXX taken out of my account We arrive at the bank and XXXX XXXX tells me XXXX call you back we need to escalate this and get to the bottom no follow up for over XXXX hours. Called XXXX at that bank at least 5 times left XXXX XXXX no response and completely ignored when I entered the bank XXXX of XXXX XXXX called me back He gave me a code number for the check and told me to tell XXXX XXXX XXXX who signed the check that he needs to go to XXXX with this information Case # XXXX XX/XX/year> date of issue Ref # XXXX From what Ive heard XXXX hasnt returned the XXXX back in your account after taking it out of my account I gave it to XXXX and he said Im coming with you to chase We were there Thursday XX/XX/XXXX and XXXX helped XXXX and gave us all the information on their end and told us to take this to city XXXX went XXXX XXXX XX/XX/XXXX and they told him theres nothing on there end and Chase needs to correct so we are heading to Chase tomorrow in XXXX to try and solve this issue So far its been a total of 20+ hours trying to fix this issue this month, missed work, over drafted accounts missed food and bill fees accruing In XXXX we met XXXX and he esclated it again to XXXX XXXX in customer service and they are now looking into the back end and trying to figure it out They never returned my call I had to call and they said for my associate to file a claim on their part and their bank claims its been 90 days and they arent obligated to solve issue and to reach out to CFPB

Company response to consumer: Closed with explanation