Consumer complaint received 2025-05-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: SD

Complaint narrative:
I was trying to get a loan and the company needed to get into my checking acct so I provided a one time verification code and waited several minutes and signed all devices out, that company from my understanding called Chase and advised them to do a reversal on 6 transactions some dates back in XXXX so Chase did this and credited my acct over {$850.00} and the fraudsters withdrew all the money by my cash app with Bitcoin. I contacted Chase within an hour of the reversals and I talked to three different departments, the first one updated my user id and password but later found out they updated a XXXX acct with the user id and password and I have supported emails regarding this, second department was claims and answered all there questions and third was fraud where I was reassured that they would do a re reversal on the transactions and reimburse funds to the merchants however they did opposite they locked me out of my online account, advised me they would no longer accept me as a customer and said Im responsible for the reversals because Im the acct holder. I was told by three different employees that an individual called in and requested this to be done and not sure how they couldve verified all my information. I went into my local branch and was there over an hour and she had advised Chase shouldve never approved all those reversals and give a credit to my account. I did what I needed to to report in a timely manner. No other bank that Ive ever known would approve over {$850.00} of reversals especially some of the transactions were from XXXX, 2025. Ive talked to many professionals regarding this and Ive been told Chase didnt do there job correctly and they werent looking out for me and now they take no accountability. Ive been on the phone with Chase at least 4 hours and havent got anywhere. My acct is now overdrawn by many many hundreds and as of XX/XX/XXXX when talking to the individual from Chase he flat out told me this is my fault and if a customer asks for transactions to be reversed they have to do there jobs and reverse them. I dont know what to do. This has put a financial burden on me thats indescribable and have also lost my job because of this. I need help please.

Chase also initially accepted an online deposit of a check for {$200.00} and credited my account and then determined it was fraud which you can totally tell and now returned the check and charging me for this and I was advised XX/XX/XXXX that my acct was froze and NO transaction would go through however the check was deposited after all of this. Lastly someone contacted Chase or this is what Chase is stating and they advised Chase to stop researching the transactions which definitely wasnt me! Ive spent like I said about 4 hours of my time trying to get this cleared up and why would I contact them and tell them to stop researching, so I can be held accountable, NO Attaching letter, bank statements and a copy of the check that was deposited and funded and now making me responsible for the check being returned.

Company response to consumer: Closed with explanation