Consumer complaint received 2025-10-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: SOFI TECHNOLOGIES, INC.
State: FL

Complaint narrative:
SoFi Bank, XXXX XXXX XXXX, XXXX XXXX, California XXXX, United States Subject : URGENT FORMAL COMPLAINT - Account Closure and Withholding of Funds ( Acct. # Last XXXX Digits XXXX ) I am writing to formally protest the unauthorized closure of my bank account and the failure of your institution to return my remaining balance in a timely manner. I have attempted to resolve this matter internally through standard customer service channels over the past XXXX weeks, but my efforts have been met with evasion, non-specific responses, and failed promises. 

On XX/XX/year>, I contacted your bank after discovering my account had been blocked. After an extended identity verification process, I was informed by a representative that I had violated an unspecified agreement. When I respectfully requested the specific violation in writing, the representative refused to provide any details. I was simply instructed that the entire remaining balance would be sent to my address in my profile via check. Furthermore, a customer service agent subsequently hung up on me when I asked for further details about the account closure. 

Despite what I was told, no check or correspondence arrived during the following week. I patiently waited through the rest of XXXX and the entirety of XXXX, recognizing that such administrative closures might require up to a month for accounting reconciliation. 

However, after XXXX weeks had passed without any resolution or payment, I called your institution again on Tuesday, XX/XX/year>. After being placed on hold for approximately XXXX minutes, I was told the issue had been " raised, '' but the representative refused to give me any definitive time frame for the closing process or the return of my money. When I pressed for a committed date, I was informed that no time frame could be provided. 

This continuous pattern of non-communication, refusal to provide a resolution timeline, and the apparent failure to honor the initial commitment to send my funds indicates a severe lapse in operational integrity. As of XX/XX/year>, my funds have been wrongfully withheld for over XXXX weeks. 
I require the following actions as soon as reasonably possible as defined by the CFPB : XXXX. Immediate issuance of a cashiers check for the full remaining balance of my closed account sent to the same address that was used to send my debit card : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX # XXXX, XXXX, FL XXXX XXXX. A formal written explanation sent to the same address detailing the specific policy violation that led to the account closure sent to the same address that was used to send my debit card : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX # XXXX, XXXX, FL XXXX. 

I trust that the Bank 's leadership will recognize the gravity of this situation and take prompt corrective action to resolve this matter before external intervention is required. 

Sincerely, XXXX XXXX XXXX Acct. # Last XXXX Digits - XXXX

Company response to consumer: Closed with explanation