Consumer complaint received 2025-02-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
A cashier check in the amount of {$21000.00} was deposited into my business account on XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However, the cashier check was written out to XXXX XXXX. On XX/XX/XXXX I received a text message stating that they needed more information about my account before I could contiune use of the account. I called customer service, as instructed and was told there was two problems with the check. First, it was written to XXXXXXXX XXXX instead of XXXX XXXXXXXX XXXX Second, they were not able to contact the owner of XXXX XXXX XXXX so the check could not be verified with the system they use to access public records. They further stated that what come up when they pull up XXXX XXXX XXXX is that the business is closed permanetly. I explained to them that this was a mistake and that the business may be temporary closed due to renovations and that a phone number is not currently installed because the roof is being repaired and no one is allowed inside until completion. I further explained the the moeny came from a grant the company owner received and that documentation was available to prove this truth if they thought the check was fraud. I also asked them to send the funds back so that we could have the name corrected and I was told this was not possible being that the funds have cleared and was told again that they needed to be able to talk to the owner of XXXX XXXX XXXX  with information provided to them by their system in order for the funds to br released. Next, I set up an appoint with a representive at the Chase Bank in XXXX XXXX XXXX XXXX  verified that the company was active while talking to XXXX XXXX fraud department and was still told that they needed to be able to contact XXXX XXXX through public records. During this meeting, I and the business owner asked what public records were they referring to and we nor XXXX XXXX was given a definitive answer. Any public record was the respose but the State Department 's files were not sufficient to have the funds release. After that meeting, the business owener went to XXXX XXXX XXXX XXXX to alert them to the problem. They contacted XXXX, XXXX XXXX XXXX XXXX XXXX. This meeting resulted in a conference call with XXXX XXXX XXXX XXXXXXXX XXXX  branch manager, Chase XXXX XXXX branch manager, XXXX XXXX the initiator of the check and the fraud deparment for Chase on a conference call. After, XXXX thought the matter was settled until I called him XX/XX/XXXX. We contacted the fraud department at Chase and the end result of this conversation was that if we got a DBA for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX  that would solve the problem. By this time, the account was auto closed because the supension exceeded 10 days. We opened up a new account XX/XX/XXXX, and had the DBA uploaded. However, when I call the fraud department back XX/XX/XXXX to alert them of the DBA, I was told the DBA was for the old account and that they would have to talk to someone at XXXX XXXX before the funds could be released. The attached documents were shown to Chase representives to prove the business is active and in good standing. Also, during this conversation, I asked if they could contact XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX  current number and they said no. I have done everything that they have asked me to do and the result is the same. Additionally, I told them that the Chase teller should not have accepted the check with the incorrect name. It should have been rejected by the teller or the frau department because one of their concerns is that Chase would be on the hook for the money if XXXX XXXX came back and said that the check was intended for XXXX XXXX XXXX.

Company response to consumer: Closed with explanation