Consumer complaint received 2025-09-16 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CITIBANK, N.A.
State: AR

Complaint narrative:
on XX/XX/XXXX my daughter XXXX XXXX, XXXX  who lives in XXXX, that I hate not seen in over 10 years contacted me and wanted to come visit to XXXX. I live in XXXX XXXX  which is between XXXX XXXX  and XXXX XXXX. I went on XXXX XXXX website and was checking out prices of tickets from XXXX XXXX  to XXXX XXXX  XXXX While I was researching tickets an offer came up and said for new card members if you apply and are approved you would get a {$200.00} credit it showed the price of my daughter 's ticket which was going to {$500.00} less the two hundred dollar credit would be {$300.00} I thought to myself awesome I applied for the card I was approved for the card and I purchased the ticket I was able to use it without having the card in hand because it sent me an email and so I was able to use it when I purchased the ticket it charged me the whole price so I called Citi card and I was explained by an employee that it will show up on my first statement. that was fine. When the first statement came there was no credit so I called again and I was told my offer was, if I would spend over {$3000.00} I would get {$80000.00} miles. I do not travel a lot I have no use for XXXX miles and that was not the offer that I had screenshot and was under the belief of what I was approved for. I called them numerous times I got nowhere I spoke to supervisors I still got nowhere I talked to somebody else that said for me to email my documentation to XXXX and it will be investigated. I scanned and emailed 11 pages to that email address that included the letter telling me where to send it, the text messages between me and my daughter showing the date and time of of our conversations including me addressing the fact that hey I found an offer if I applied for a credit card for {$200.00} off and then I also provided the new card member offer which showed a {$200.00} statement Credit Plus {$40000.00} bonus miles it showed if you paid today {$500.00} your card statement would be credited {$200.00} you total after statement credit would be XXXX. I also included her ticket that I purchased showing the total cost of XXXX and the telephone calls that I made to Citi Card the night that I purchased it I talked for 7 minutes because I was I thought I was supposed to get a {$200.00} credit right away that's when they explained to me no you'll get it on your first statement I also included an email that I sent to Citi card back on XX/XX/XXXX because I have been dealing with this issue for a while. I get no response by email just generic letters saying the same thing when I call I get the same run around about the offer I have is XXXX miles if I spend an additional {$3000.00}. To top all of that off my daughter 's connecting flights were messed up and which is no fault to Citi card of course but they were messed up and we had to actually drive over 6 hours to XXXX XXXX pick her up and bring her home and so we were out that money for that and then I had just had XXXX so it was not an easy ride and I

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation