Consumer complaint received 2024-02-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
I woke up on Thursday morning XX/XX/XXXX to not being able to log into my Bank Account. I have always followed guidelines and have never had an issue with the bank for XXXX years since XXXX. This not only seemed to just happen to me but to others as well unexpectedly. When I first called Bank Of America on XXXX about this they said it was because of Fraud on my account and did not specify if it was either Checking Account Fraud Or Fraud. Then when I called a second time they claimed that it was just a Business Decision and that the Bank Of America can close your account without notification which I understood from the first paragraph on page XXXX of their deposit agreements and disclosures. After reading through this I learned that my Information was reported to early warning systems without my consent which already violates Code 15 of furnishing a consumer report without the consent of the consumer. I also dived into their disclosures and learned that nowhere on their disclosure does it claim that THEY CAN NOT REOPEN AN ACCOUNT if IT IS SUBJECT TO BEING CLOSED IF A CONSUMER DID NOTHING WRONG. This is my main reasoning that I would want to dive into because the person I spoke with XXXX XXXX whose contact number is XXXX, Extention : XXXX said that I did nothing wrong on my account and It was just a business decision. In comparison when I called a customer service representative they said my account was being flagged for Fraud. This Conflicting reasoning is what I am trying to solve right now and sue BANK OF AMERICA if things are not resolved. I am not being given the truth behind my account closure and demand that I receive proper verification from Bank Of America as to why my account is being closed down. If Bank OF America can not Specify the exact Information I will be contacting federal authorities in the suite of law. There are many cases of closed accounts for no reason such as XXXX XXXX Bank Of America et al filed on XX/XX/XXXX which is still pending today. If this is what I will have to do to receive a bigger compensation from this bank I will. Bank Of America has also been prone to data and security leaks to its consumers such as the XXXX data leaks in Fall of XXXX that they tried to keep under the radar. Furthermore " Public Law 91-506, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof the information was verified, not a computer generated confirmation. '' IF THEY CAN NOT PROVIDE THE SAME VERIFIED INFORMATION I DEMAND THAT MY ACCOUNT BE REOPENED IMMEDIATELY. In Conclusion, I REPEAT. If I need to consult Law Enforcement to Ensure I keep my account I will do SO FURTHERMORE INCREASING THE DISPUTES THAT BANK OF AMERICA NEEDS TO SOLVE FOR LOYAL CONSUMERS LIKE ME WHO HAVE BEEN WITH THE BANK FOR XXXX YEARS. BANK OF AMERICA HAS ALSO REPORTED FALSE MISINFORMATION ON MY EARLY WARNING SYSTEMS AND WILL CONTINUE TO SPREAD IT UNTIL CONSUMERS RISE TO TAKE A STAND TO DEFEND THEMSELVES. AN EXAMPLE OF THIS IS WHEN I FOUND OUT ANOTHER BANK SUCH AS XXXX XXXX XXXX WAS REPORTING ME EVEN THOUGH I NEVER OPENED UP AN ACCOUNT WITH THEM. I BELIEVE THEY ARE CHANGING INFORMATION AND MIXING THINGS UP AS THEY SAY MY ACCOUNT WILL BE CLOSED IN THE MIDDLE OF XXXX MEANING THEY WANT TO ADD FALSE INFORMATION AND MESS AROUND WITH MY ACCOUNT BEFORE THEY CLOSE IT WHICH IS JUST AGAINST FCRA POLICY AGAINST CONSUMER PRIVACY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation