Consumer complaint received 2024-09-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
Federal Trade Commission Bureau of Consumer Protection XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Re : Inaccurate Mortgage Reporting by XXXX Dear Sir/Madam, I am writing to file a formal complaint against Experian regarding the inaccurate reporting of my mortgage account status. This discrepancy involves the mortgage account originally held by XXXX XXXX XXXX ( also doing business as XXXX XXXX ). Although this mortgage has been fully paid off and correctly reported as closed by XXXX, Experian continues to misrepresent the status of this account by inaccurately showing an outstanding balance of {$89000.00}. XXXX also is conspiring with the same number that is being reported by XXXX XXXX incorrectly. 

1. Details of the Inaccuracy According to XXXX : My mortgage account, originating with XXXX XXXX XXXX, is reported as fully paid off and closed as of XX/XX/XXXX. XXXX reflects the balance as {$0.00}, consistent with the fact that the mortgage has been satisfied and closed. 
However, XXXX continues to report conflicting information : XXXX inaccurately shows a balance of {$89000.00} on my mortgage as of XX/XX/XXXX. 
Additionally, XXXX reports that I still owe 64 % of the mortgage, despite the fact that the account was fully satisfied and closed in XX/XX/XXXX. 
They also list the account as open, contrary to the closed status reported by XXXX and the actual status of the mortgage. 
2. Discrepancy with the Provided Ledgers I have also reviewed both the XXXX and the XXXX XXXX ledger, neither of which supports XXXX claim of an outstanding {$89000.00} balance. Heres a breakdown of how these ledgers contradict XXXX report : XXXX shows the correct progression of payments and records no outstanding balance of {$89000.00}. By XX/XX/XXXX, this ledger reflects a substantially lower balance that was nearly fully paid off, with principal payments recorded regularly. 
XXXX XXXX, provided for review, similarly does not record any such balance. In fact, it reflects several payments and adjustments that further confirm the closing of the mortgage account. 
This clearly shows that Experian report of {$89000.00} is inaccurate and misrepresentative, as the financial records ( from the ledgers ) do not support the claim that this amount remains unpaid. 

3. Violations of the Fair Credit Reporting Act ( FCRA ) Under the FCRA, credit reporting agencies are required to ensure the accuracy and completeness of the information included in consumer credit reports. Experian has failed to : Correctly report the closed status of my mortgage account as evidenced by the ledgers and XXXX accurate reporting. 
Reflect the {$0.00} balance, as supported by the FTCTledger and XXXX XXXX, and continue to falsely report {$89000.00} as outstanding. Accord & Satisfaction letter and draft note paid the mortgage in full upon special deposit. 
Ensure that the mortgage account is reported as fully satisfied, which has been confirmed by both the ledgers and XXXX report. 
4. Evidence of Discrepancy In addition to the provided documentation from XXXX and XXXX, I have attached the relevant sections from the ledgers that clearly show the actual mortgage balance and status. The following evidence highlights the misreporting : XXXX Credit Report : Confirms that the mortgage is fully paid off and closed with a balance of {$0.00}. 
Experian Credit Report : Incorrectly shows a balance of {$89000.00}, which is not supported by either the ledgers or the XXXX report. 
XXXX  and XXXX XXXX ledgers : Demonstrate that the mortgage account was properly settled and do not show any outstanding balance, proving XXXX report is inaccurate. 
5. Harm Caused Due to Experians inaccurate reporting, I have experienced the following issues : Negative impact on my credit score, which has resulted in difficulties obtaining credit and unfavorable financial terms. 
Emotional distress and concern over my financial reputation due to the false reporting of this substantial balance. 

6. Request for Resolution I respectfully request that the Federal Trade Commission investigate this matter and take the following actions against Experian : Direct XXXX to correct its records to accurately reflect the closed status of my mortgage account and remove the erroneous {$89000.00} balance. 
Ensure that XXXX aligns its reporting with both the XXXX report and the information in the XXXX  and XXXX XXXX ledgers. 
Implement necessary measures to prevent such inaccurate reporting in the future, which violates FCRA standards. 
Thank you for your attention to this matter. I look forward to your prompt investigation and resolution. 

Key Points in Support of the Complaint : Experian False Balance : They report a balance of {$89000.00}, which is not supported by either the XXXX  or XXXX XXXX ledger. 
Inconsistent Reporting Across Credit Agencies : XXXX reports the mortgage as paid off and closed with a {$0.00} balance, while Experian continues to misreport an open balance. 
Impact on Credit Score : This false reporting has harmed your credit score, causing potential financial damages. 
Documentary Evidence : Both the ledgers and XXXX report demonstrate the inaccuracies in XXXX reporting. Experian Report # XXXX for XX/XX/XXXX was in response to mail correspondance that contained recorded UCC 1, UCC 11 records. I have contested that XXXX XXXX XXXX account # XXXX as listed on their credit report. The account has been paid in full by a draft note and letter of accord and satisfaction. I have sent several affidavits and letters to clarify this misrepresentation of information. XXXX has responded in kind because of the information that has been provided. Experian and XXXX continue to post information that is most likely being falsely reported to them. I am going to give Experian an opportunity to correct this record to show a XXXX balance in XXXX business days. Allow this complaint to serve as notice that I will bring suit for false reporting. 

The records attached have a copy of my drivers license and insurance information keep a copy of this in your records and do not tell me again that you need this information or the full social security number again. This request violates the Privacy Act of 1974 and the XXXX directives for retired personnel. 

XXXX was the orginator, XXXX was the servicer, XXXX XXXX then became the servicer. The records you are reporting only show that XXXX. XXXX is the only company to hold the draft note. This is false reporting

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation