Consumer complaint received 2026-03-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: Continental Finance Company, LLC
State: CA

Complaint narrative:
continental finance XXXX XXXX XXXX XXXX XXXX XXXX, XXXX DE XXXX Dispute Inaccurate Reporting of Sold Account XXXX Date : XXXX To Whom It May Concern, I am writing to formally dispute inaccurate information currently being reported on my credit file. The account in question is a Surge Mastercard account previously serviced by Continental Finance Company. I have received written confirmation that this account was charged off and sold to XXXX XXXX XXXX XXXX this transfer of ownership, Continental Finance continues to report this account on my credit report with an ongoing charge-off status and monthly payment history updates. This reporting is inaccurate and misleading, as Continental Finance no longer owns or maintains this account as an asset. By continuing to report monthly activity, the tradeline creates the false impression that the account remains active under Continental Finance, which is not the case. This is a violation of my rights under the Fair Credit Reporting Act, which requires that all reported information be accurate and not misleading. section 623 I am requesting that you conduct a reasonable investigation into this matter and take the following corrective actions : Verify whether Continental Finance retains any legal ownership or servicing rights to this account. If the account has indeed been sold, update the tradeline to reflect : No further monthly payment history reporting after the date of sale. delete the tradeline entirely from my credit file. Please provide me with written confirmation of the results of your investigation, including the method of verification used, within the 30-day timeframe required by the Fair Credit Reporting Act. Thank you for your prompt attention to this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ca XXXX XXXX continental finance company XXXX XXXX XXXX XXXX XXXX XXXX DE XXXX re : Premature Account Closure, Unauthorized Charges, and Billing Error ( Revel Card Ending XXXX ) Date : XX/XX/year> To Whom It May Concern, I am writing to formally dispute actions taken on my Revel credit card account ending in XXXX, issued and serviced by Continental Finance Company. First, my account was closed prematurely without proper justification or adequate notice. This action has caused financial harm and confusion, particularly as there were active disputes and billing concerns associated with the account at the time of closure. Second, I am disputing a {$120.00} fee assessed to this account. This charge is improper and must be credited back to the account immediately. The fee was applied in connection with circumstances that remain under dispute and therefore constitutes a billing error under the Fair Credit Billing Act. Additionally, there are unauthorized charges on this account that I did not authorize, approve, or benefit from. Under your publicly stated policy, as advertised on your website ( www.revelcardinfo.com ), cardholders are not responsible for unauthorized transactions. Your failure to remove or correct these charges is a direct violation of that policy. Under the Fair Credit Billing Act ( 15 U.S.C. 1666 ), I am asserting my rights to dispute billing errors, including unauthorized charges and improper fees. You are required to conduct a reasonable investigation and correct any errors promptly. Furthermore, under the Fair Credit Reporting Act Section 623, you are obligated to report accurate information. Any negative reporting associated with this disputed account, especially following its premature closure and unresolved billing errors, must be corrected or removed. Accordingly, I demand the following actions : Immediate credit/refund of the {$120.00} annual fee back to the account. Removal of all unauthorized charges in accordance with your zero-liability policy. A full investigation into the premature closure of my account, including written justification. Correction of any inaccurate or misleading information reported to any consumer reporting agencies. Written confirmation of all corrections and findings. Please be advised that this letter serves as formal notice of dispute and intent to enforce my rights. If this matter is not resolved in a timely and compliant manner, I am prepared to pursue binding arbitration as permitted under the terms of the cardholder agreement, as well as any additional remedies available under federal law. You are required to acknowledge and respond to this dispute within the timeframes established by law. I expect your prompt attention to this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation