Consumer complaint received 2024-03-29 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
On Friday XX/XX/2023, I opened a new Checking account and new Savings account at Chase bank, clicking the Promotion link below : XXXX XXXX XXXXchaseXXXX The Promotion offered a sign-up bonus for {$900.00} total ( {$300.00} for meeting the checking account requirements, {$200.00} for meeting the savings requirements, and an additional {$400.00} for meeting both requirements ). The requirements are listed at the bottom of this summary, also Printed to PDF and attached. 

Per the attached bank statements from the Checking and Savings accounts - I received XXXX direct deposit from my employer ( XXXX XXXX ) to the Checking account, and also kept a balance of at least {$15000.00} for greater than 90 days. 

After calling Chase multiple times, they said I was ineligible for the bonus, as the promotion codes were not applied to the account at the time of opening. However, the Chase link states that " Coupon code applied when you choose " Open an account '' '' which is what I chose.

Thank you for your time and I look forward to resolving this matter.

The bonus requirements that I fulfilled are listed below, copy/pasted from Chase 's terms : To receive the checking bonus : 1 ) Open a new Chase Total Checking account, which is subject to approval ; AND 2 ) Have your direct deposit made to this account within 90 days of coupon enrollment. Your direct deposit needs to be an electronic deposit of your paycheck, pension or government benefits ( such as Social Security ) from your employer or the government. Person to Person payments ( such as XXXX ) are not considered a direct deposit. Micro-deposits do not qualify as a direct deposit for the bonus. Micro-deposits are small deposits, typically less than {$1.00}, that are sent to your account to verify it is the correct account. After you have completed all the above checking requirements, we'll deposit the bonus in your new account within 15 days. To receive the savings bonus : 1 ) Open a new Chase SavingsSM account, which is subject to approval ; 2 ) Deposit a total of {$15000.00} or more in new money into the new savings account within 30 days of coupon enrollment ; AND 3 ) Maintain at least a {$15000.00} balance for 90 days from the coupon enrollment. The new money can not be funds held by you at Chase or its affiliates. After you have completed all the above savings requirements, well deposit the bonus in your new account within 15 days. To receive the extra bonus : You must open the checking and savings account at the same time and complete all requirements above for BOTH the checking bonus and savings bonus. After you have completed all requirements, we will deposit the remaining bonus due in your new account within 15 days. To receive any of the above bonuses, the enrolled account must not be closed or restricted at the time of payout. 
To receive the checking bonus : 1 ) Open a new Chase Total Checking account, which is subject to approval ; AND 2 ) Have your direct deposit made to this account within 90 days of coupon enrollment. Your direct deposit needs to be an electronic deposit of your paycheck, pension or government benefits ( such as Social Security ) from your employer or the government. After you have completed all the above checking requirements, we'll deposit the bonus in your new account within 15 days.

To receive the savings bonus : 1 ) Open a new Chase SavingsSM account, which is subject to approval ; 2 ) Deposit a total of {$15000.00} or more in new money into the new savings account within 30 days of coupon enrollment ; AND 3 ) Maintain at least a {$15000.00} balance for 90 days from the coupon enrollment. After you have completed all the above savings requirements, well deposit the bonus in your new account within 15 days.

To receive the extra bonus : You must open the checking and savings account at the same time and complete all requirements above for BOTH the checking bonus and savings bonus. After you have completed all requirements, we will deposit the remaining bonus due in your new account within 15 days. To receive any of the above bonuses, the enrolled account must not be closed or restricted at the time of payout. Eligibility may be limited based on account ownership.

Company response to consumer: Closed with explanation