Consumer complaint received 2025-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: North State Acceptance, LLC
State: NC

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Formal Complaint XXXX XXXX XXXX XXXX, and XXXX for Violations of the Fair Credit Reporting Act ( FCRA ) Dear CFPB, I am filing a formal complaint against XXXX, XXXX, and XXXX for their failure to conduct a reasonable reinvestigation, continued inaccurate reporting, and violations of my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.

Summary of Complaint I disputed the North State Acceptance account ( Account # XXXX ) with all three credit reporting agencies** because it is inaccurately reported as charged off, and I never received a XXXX Cancellation of Debt form as required for charged-off accounts. However, despite my dispute, all three bureaus have failed to conduct a lawful and reasonable reinvestigation and continue to report this inaccurate information, causing harm to my credit. 

Violations by XXXX, XXXX, and XXXX XXXX. Failure to Conduct a Reasonable Reinvestigation ( 15 U.S.C. 1681i ( a ) ( 1 ) ) All three credit bureaus claim to have conducted reinvestigations within XXXX hours, an unreasonably short timeframe for a thorough and lawful review. 

This strongly suggests that no proper verification of records was conducted, as required by the FCRA. 



XXXX. Failure to Ensure Maximum Possible Accuracy ( 15 U.S.C. 1681e ( b ) ) The FCRA requires credit bureaus to ensure that all reported information is accurate and consistent across the board. 

XXXX, XXXX, and XXXX are reporting conflicting information, demonstrating their failure to maintain uniform and accurate records. 



XXXX. Lack of Permissible Purpose for Reporting This Account ( 15 U.S.C. 1681b ) None of these bureaus have demonstrated a lawful basis for furnishing this account on my credit report. 

The continued presence of this account on my file constitutes unlawful reporting and is damaging my creditworthiness. 




My Attempts to Resolve the Issue I have sent multiple dispute letters to XXXX, XXXX, and XXXX, requesting : A full Method of Verification ( MOV ) detailing the specific documents used to verify the account. 

Proof of a thorough reinvestigation, including direct communication with North State Acceptance. 

Certified documentation supporting their claim that this account is accurate. 


All three credit bureaus have failed to provide this information and ignored their obligations under federal law. 

Relief Requested I am requesting that the Consumer Financial Protection Bureau ( CFPB ) investigate this matter and take appropriate enforcement action against XXXX, XXXX, and XXXX for FCRA violations. I demand : XXXX. The immediate deletion of the North State Acceptance account from my credit reports with all three bureaus. 


XXXX. A full explanation of how each credit bureau verified this account and what documents were used in the process. 


XXXX. Appropriate penalties and corrective actions against XXXX, XXXX, and XXXX for their failure to comply with federal law. 



Their failure to comply with these legal obligations has caused me financial harm, and I reserve the right to pursue further legal action under 15 U.S.C. 1681n and 1681o for their willful and negligent noncompliance with the FCRA. 

I appreciate your attention to this matter and look forward to your prompt response.

Company response to consumer: Closed with explanation