Consumer complaint received 2025-05-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Affirm Holdings, Inc
State: WI

Complaint narrative:
I purchased a XXXX XXXX  program through XXXX and Affirm Financed it. This was done on XX/XX/year>. After 2 hours of getting this loan I called Affirm to cancel it as the interest rate was too high at 25 % and the loan was for {$4200.00} and would have been {$5900.00} after interest. I was given the runaround by Affirm and told that I had to reach out to the merchant. I told them by law I have a 3 day right of recission and this is 2 hours into the loan. I reached out to the merchant the same day and was given the same runaround as Affirm. I contacted them merchant multiple time by phone as well as text to cancel this loan. I did this within the 3 day right of recission. I emailed an attachment of a hand written letter that XXXX requested on their site to right of recission. I reached out twice to the owner of XXXX requesting this be taken care of and heard nothing from him. On Monday the XXXX a rep that handles this began to text me saying they will refund through Affirm loan but because I opened a dispute they could not do it till the dispute is over. XXXX was not happy because I also had filed a complaint with the Attorney General of Wisconsin. Affirm had ask that I send them information supporting my dispute so I explained what has occured since this and attached the hand written letter that the merchant XXXX had requested for right of recission. I was told by Affirm that the mercant will have time to respond to this dispute. A couple weeks pass and I get an email that Affirm has closed the dispute in favor of the merchant. I called Affirm and asked what did the merchant say and was told they never responded to the dispute. I asked why XXXX the merchant was granted the dispute when they did not respond and I provided information. This is like someone not showing up for a court case and the judge going in favor of the party that did not bother to show up. I then opened up the case again with Affirm and provided screen shots of text between myself and XXXX  showing I request cancelling the service they provide. XXXX provided nothing as I contacted them 2 hours after loan to cancel. Affirm has representatives all over the country that take my calls and I have called them at least a dozen times talking to different agents and twice to supervisors and no one is willing to help me. I asked to talk to someone in the dispute department and they tell me they have no way of connecting me with them as it is all done by submitting online. They are reluctant to help and cancel this loan even though I began this cancellation 2 hours after the loan and provided them with plenty of information on contacting XXXX at least XXXX times by phone and text. I look and there is lots of complaints against both Affirm and XXXX. I am XXXX XXXX XXXX and go to XXXX XXXX and I can not afford for a company to ruin my credit over a loan that I should not be responsible for due to my right of recission with in 3 day period. Please hold this loan company accountable for their actions and help me get this loan cancelled.

Company response to consumer: Closed with explanation