Consumer complaint received 2025-07-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: JPMORGAN CHASE & CO.
State: WI

Complaint narrative:
On XX/XX/year>, I submitted a complete online credit card application for the Chase Sapphire XXXX card. I entered personal financial details, certified the information, and submitted the application through Chases secure portal. I authorized SSA verification and credit bureau reporting, and a hard inquiry was placed on my TransUnion report that same day, confirming Chases access to my credit file. 

However, in a letter dated XX/XX/year>, I received a letter from XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ) falsely claiming they had no record that I submitted an application. This statement is directly contradicted by : My application screenshots and real-time submission confirmation, Chases own pricing disclosures I received as part of the application flow, The Credit Karma notification of the XX/XX/XXXX inquiry, and My certified correspondence sent to Chase between XX/XX/XXXX and XX/XX/year>. 
Chases own denial letter dated XX/XX/year> Following the denial, I submitted multiple written requests to Chase under 12 CFR 1002.9 ( a ) ( 2 ) and 1002.12 ( b ) requesting access to all records relating to the credit decision, including a retainable and identifiable copy of the application. These letters were delivered by certified mail and addressed to : Chase Card Services, Chase Funding LLC, Chase Issuance Trust, and XXXX XXXX, Chief Compliance Officer.

Chase failed to provide a copy of the application, did not disclose the name of the decision-maker, and provided no scoring documentation or written explanation of how the decision was reached. I also submitted a formal Request for Judgmental Underwriting Review under OC

C guidelines and Regulation B, supported by pledged collateral, which was also ignored. Chase actively securitizes its credit card receivables through Chase Issuance Trust, as evidenced by its public Static Pool Index and related investor disclosures. These securitized instruments are subject to SEC Regulation AB, which requires retention and availability of data regarding receivable origination, underwriting, and performance.

This further undermines Chases claim that no application was submitted and no records are available. If Chase is aggregating consumer receivables into a securitized trust, it necessarily retains identifiable and evaluative data tied to those consumer accounts. It is therefore highly likely that my application record, credit decision data, and pledgeable asset were retained but have been improperly withheld in violation of ECOA ( 12 CFR 1002.12 ), TILA ( 15 U.S.C. 1638 ), and FCRA.

Chases refusal to provide these disclosures, while actively using credit applications to generate investor assets, constitutes an unfair and deceptive act or practice under the CFPBs UDAAP standards.

Chases credit denial has negatively affected my financial situation. I have kitchen appliances in need of replacing and a 25+ year old furnace which will likely will not last another Wisconsin winter. My children need new mattresses. Our family vehicle needs new tires before the first snow hits. We can not meet these basic necessities without access to credit.

Additionally, Chases failure to provide required disclosures, coupled with misrepresentations about my application and credit report usage, constitutes an unfair and deceptive act or practice under the CFPBs UDAAP authority. These actions misled me about my rights, impaired my ability to obtain credit, and undermined my ability to dispute inaccurate or unauthorized activity. I request the CFPB to investigate Chases policies and practices for potential UDAAP violations.

Company response to consumer: Closed with explanation