Consumer complaint received 2026-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Denied request to lower payments
Company: Exeter Finance, LLC.
State: NY

Complaint narrative:
I am writing as an XXXX XXXX XXXX and longtime resident who is desperately seeking assistance and intervention regarding a financial hardship that threatens my ability to maintain transportation for essential medical care and daily living. My wife and I survive on extremely limited fixed incomes. I receive only {$1300.00} per month in XXXX XXXX and a partial XXXX of {$400.00} per month. My wife receives approximately {$650.00} per month in XXXX XXXX XXXX. Together, our monthly income barely covers our necessities. Our home is under a reverse mortgage, yet we remain responsible for property taxes that continue to rise. We pay approximately {$1600.00} quarterly in property taxes and an additional {$600.00} in school taxes. These costs consume an overwhelming portion of our limited income and have become increasingly difficult to manage. On XX/XX/XXXX, I purchased a XXXX XXXX XXXX from XXXX XXXX on XXXX XXXX. The vehicle had approximately 35,000 miles and was financed with Exterer Finance ( acct # XXXX ) for {$21000.00} at an interest rate of 23.63 %. Within the first week of ownership, I realized I had made a serious financial mistake. The payments were far beyond what I could afford. I immediately attempted to return the vehicle to the dealership. I drove the vehicle back and left it there, clearly explaining that I could not sustain the payments. However, the dealership returned the vehicle to me and informed me that there was no deal for a return and that I remained fully responsible for the loan and all future payments. I also felt that I was placed under significant pressure during the sales process, which I believe may have been influenced by end-of-month sales quotas, leaving me with limited understanding of my options at the time. Faced with no alternatives, I accepted a part-time position as a school bus driver in an effort to meet my financial obligations. Unfortunately, the following year I was diagnosed with XXXX XXXX. I underwent major XXXX that resulted in the removal of half of XXXX XXXX. My medical condition forced me to stop working immediately. Since that time, I have struggled continuously to keep the vehicle payments current. I repeatedly requested that my monthly payment be reduced to approximately {$260.00}, an amount I believed I could realistically afford on my limited income. Unfortunately, my requests were ignored, and my monthly payment has remained approximately {$560.00}. As a result of my financial hardship, I have fallen behind on payments and have experienced two repossessions of the vehicle in the past, both of which required me to take extraordinary measures to recover and retain the vehicle. Despite these challenges, I have continued to do my best to meet my financial obligations while coping with serious health issues and living on a fixed income. Today, the vehicle has approximately 61,000 miles and remains essential transportation for medical appointments for both my wife and me. Without reliable transportation, our ability to obtain medical care is severely compromised. What is most troubling is that my current loan balance has been significantly increased by accumulated late fees, penalties, and additional charges. Although the remaining principal balance was approximately {$11000.00}, the total amount owed has grown to approximately {$13000.00}. These added charges have made it virtually impossible for me to recover financially. I have spent years trying to meet my obligations despite serious health challenges and financial limitations. I am not seeking to avoid responsibility. I am simply asking for fairness, compassion, and an opportunity to maintain transportation for critical medical care while preserving the little financial stability my wife and I have left. I would be grateful for any assistance, guidance, or intervention your office can provide. Thank you for your time, consideration, and service to the residents of XXXX XXXX. Respectfully, XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation