Consumer complaint received 2025-03-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CITIZENS FINANCIAL GROUP, INC.
State: MI

Complaint narrative:
I'm going to try to make this short this is actually about their XXXX XXXX she has been caught being misleading on purposely covering up the truth saying that I opt out over the phone XX/XX/XXXX or XXXX XXXX XXXX the misleading part is that was part of a conversation I was having about debit cards being replaced second misleading her answer to a complaint I have filed on XX/XX/XXXX she has in writing that I was unenrolled XX/XX/XXXX never never happened so which date is the actual date if I unenrolled as she say XXXX the XXXX XXXX why is it still possible that when I called customer service on XX/XX/XXXX that they still have me in the system as unenrolling from the debit card overdraft XXXX XXXX my concern is the XXXX XXXX XXXX XXXX me that all these complaints come to her and essentially bragging she gets to be the only XXXX to see these complaints my concern is a financial sector which deals with a lot of money citizens Bank is XXXX over {$10.00} XXXX she has plenty of opportunity and time to be deceiving and I am speaking on my personal experience with this XXXX XXXX. Citizens Bankshould have someone a customer can call and make aware of the suspicious and audacious behavior of this XXXX XXXX. XXXX the XXXX at citizens Bank share it with me also that she gets to see all the complaints. When I was told that my XXXX previous claims were denied she said I had no other alternative to turn to the money that was freely given to the merchant was to me a lot of money when it was mistakenly given on an error from the merchant the XXXX XXXX should have pointed out maybe you should do a merchant dispute she did not another employee I consider following the code of ethics conduct of citizens Bank was very helpful the question is I want XXXX the XXXX of citizens Bank too supply me or the public in XXXX who has concerns about your work ethic with a name and number I can call about my concerns how she handled my account. Because as she stated all these complaints go to her she's not accountable it appears to anyone she has time and opportunity to misdirect or basically direct employees up under her who I think fear for their jobs I can sometimes hear it in their voice because the only thing they can say is the bank 's discretion it appears she is undermining the bank 's reputation making the bank citizens Bank suspect of allowing fraudulent and XXXX authorized transactions get by not following a thorough and complete investigation suspicious activity involving a lot of money it's only made known to the XXXX XXXX so she can spend the directive how she wants who's in charge the XXXX XXXX I want another OOC outside of XXXX who respects their job title and can I abide by their code of ethics. I said I was not going to go off the rail but I must during my fraud investigation I have a letter from the fraud department I need not submit anymore information if needed they will contact me well in actuality I hadn't submitted anything at that point how you going to do a thorough investigation and you have nothing to go on I'm just saying for the record I don't know whether I said to earlier in this complaint but what was suspicious to me is that XXXX the XXXX of citizens Bank wanted me to give her the same documentation I was giving to their fraud department I say this to say she wanted to spend the directive her favor. So again I want my money returned that was misappropriated from the elderly that's me and that's called elder abuse secondly I want documentation from when I first signed up that I was not opt into over draft protection I want documentation that I was opt into overdraft protection and I'm going to repeat XXXX more time I need a number so I can get in contact with someone when I am not satisfied with the XXXX XXXX 's shenanigans that's what I'm calling them shenanigans and her outright lies she done been caught in XXXX lies already lying to a federal government agency and me I am not afraid of you like it appears your employees are that work up under you it appears that you have fear in them I was in a work situation with a lot of persons from the XXXX and those people were afraid because they were sponsored to come here they were afraid because the ones that sponsored them had them living XXXX to a house they were holding their documents they're driving license and passports so they did any and everything that these sponsors ask them to do I don't know whether that's the situation with citizens Bank because it appears to replicate the situation I was familiar with 35 years ago so the phone Representatives sound XXXX I don't know but it sound like it. I know of a situation that happened about 35 years ago so things have not changed that much from 35 years ago when these sponsors submit fear in these peoples that you have come from their XXXX to make a better life for themselves and their families

Company response to consumer: Closed with explanation