Consumer complaint received 2026-03-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: Selene Holdings LLC
State: CA

Complaint narrative:
Currently suing the lender Selene Finance for fraudulent Federal laws broken, involving my inheriting the property through a living trust, my living trust States all residues go to XXXX XXXXXXXX XXXX. the loan was previously with a company called XXXX XXXX XXXX and was sold illegally to our new lender Selene Finance who immediately is trying to foreclose without doing a proper accounting of funds missing from the previous lender, XXXX XXXX XXXX verified on a three-way call with our bookkeeper and myself, that the monthly mortgage statements did not add up correctly and has mathematical errors. According to the XXXX XXXX XXXX representative mathematically incorrect and that {$110000.00} was unaccounted for missing or not added in to the mortgage statements. XXXX XXXX XXXX promise to fix the issue sending it to upper level management support but never did instead within weeks sold the loan to Selene Finance with no accounting performed by either company. Selene Finance then ignored my inquiries regarding this issue and breaking federal laws of the St Garn Germain act which lets me take over the future monthly mortgage payments legally without filling out any application of financial information required by federal law. Preventing me from moving into the property under federal laws correctly when I moved in starting in XXXX of XXXX and not allowing me to make the payments that that federal law in Acts in its statutes that allow me to inherit the property through a living trust correctly. Blocking my monthly payments, and asking me to fill out a financial information application in order to make the monthly payments but first must meet there approval standards which is another Federal law broken in violation by this lender Selene Finance. Selene Finance ignored me as successor trustee for XXXX and a half months. It wasn't until I wrote a letter to Lieutenant Governor XXXX XXXX explaining the situation on the complaint website did I get an actual response showing that I am the beneficiary inheritor successor trustee of the property I legally inherited through the living trust.. They dragged on as a predatory lender ignoring my phone calls, telling me " I was not on the loan '' and could not speak to me after telling them my mother had passed away and I am the living trust beneficiary successor trustee to no avail with little to no response! Just to be told " no we can't talk to you '' and " you will not be able to make any monthly payments until you fill out this financial history application " once again that is against the federal laws of the St Garn Act you do not have to fill out any application when inheriting a home and moving into it as the federal law states in its statutes the St Garn Germain federal law. I could go on about numerous very bad derogatory phone calls by their new employees that they hire straight out of high school. Giving wrong information and telling me they were going to foreclose on the property Etc instead of asking or giving me any information I would request or require accurately. This company is very unorganized I don't know how they have a license to be in the mortgage business They sent many letters to my property with other people 's names and dragged time on for 11 months so they could foreclose illegally as a predatory lender without any problems by laws stopping them to do so. just by avoiding my phone calls, my letters requesting information and not answering me or giving me any responses they continue to do this to inheritors like myself breaking federal laws and home owner Bill of Rights. Currently according to XXXX Selene Finance has XXXX class action lawsuits against them as of XX/XX/XXXX they have already lost to XXXX families and more than likely will continue this trend with their illegal federal laws broken and homeowner Bill of Rights violated as well

Company response to consumer: Closed with explanation