Consumer complaint received 2025-06-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am filing this formal complaint against Equifax for its continued reporting of inaccurate and misleading information regarding my XXXX XXXX XXXX ( XXXX XXXX ) account XXXX. According to my Equifax credit report dated XX/XX/XXXX, the account is marked as 'Charge-Off ' and reflects derogatory 'CO ' notations from XX/XX/XXXX through XX/XX/XXXX. 
However, the credit report also clearly states that the balance is {$0.00} and that the date of last payment and the account closure both occurred in XX/XX/XXXX. If the account was paid in full and closed as of XX/XX/XXXX, continuing to report charge-off notations for the months priorespecially retroactivelyis both deceptive and in violation of credit reporting standards. 
Additionally, this reporting contradicts the principles outlined in XXXX XXXX Format ( FAQ XXXX ), which stipulate that charge-offs must only reflect unpaid principal, not fees or penalties. The final payment was made and the balance satisfied, meaning the account should not reflect a charge-off at all. 
The account history also reflects improper re-aging by reporting XXXX ' notations repeatedly in XXXX, despite the account being closed in good standing. Under FCRA XXXX ( b ), Equifax is obligated to ensure maximum possible accuracy in consumer reporting. It is also in violation of FCRA XXXX ( a ) for failing to properly investigate my disputes, and XXXX ( a ) for continuing to report known inaccurate information. 
Furthermore, I possess a letter from XXXX XXXX dated XX/XX/XXXX, acknowledging issues with their reporting of my positive payment history and confirming that corrections would be made. Despite this, Equifax continues to report the account negatively with no reflection of this correction. 
Attached to this complaint are : - My XX/XX/XXXX Equifax credit report showing XXXX balance and paid status, yet ongoing charge-off reporting. 
- Dispute documentation showing my efforts to resolve this matter. 
- Correspondence from XXXX XXXX confirming reporting errors and full account satisfaction. 
I request that the CFPB investigate Equifaxs noncompliance and take corrective action to delete this account or update it to reflect an accurate, paid-in-full status without derogatory notations. The violations include : - FCRA XXXX ( b ) : Failure to ensure maximum possible accuracy - FCRA XXXX ( a ) : Failure to conduct a proper reinvestigation - FCRA XXXX ( a ) : Furnishing information known to be inaccurate - XXXX XXXX Format ( FAQ XXXX, XXXX ) : Re-aging and improper charge-off reporting If this is not corrected promptly, I will escalate the matter with the Federal Trade Commission, my State Attorney General, and pursue private legal remedies under FCRA XXXX and XXXX XXXX 
I appreciate the Bureaus assistance in resolving this matter and holding Equifax accountable for its failure to comply with federal reporting obligations.

Company response to consumer: Closed with non-monetary relief