vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS

Complaint narrative:
List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 

I looked at my XXXX, XXXX XXXX TransUnion credit report on XX/XX/year> and noticed some things are incomplete and not accurate. And according to the fair credit reporting act Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates according to 15 USC 1681 ( e ) ( b ).

And according to 15 USC 1681 5 they are suppose to do this ( 5 ) Treatment of inaccurate or unverifiable information ( A ) In generallf, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.

And according to 15 USC 1681s-2 they are suppose to not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Can't close your account
Company: Albert Corporation
State: NY

Complaint narrative:
I am writing to formally express my frustration and dissatisfaction with the extreme difficulty I have encountered while attempting to close my account with XXXX. The cancellation process is unnecessarily complicated, seemingly designed to discourage users from successfully closing their accounts, and has resulted in unauthorized withdrawals from my checking account. 

Last month, I attempted to cancel my account following your provided instructions. However, the process was intentionally cumbersome, requiring me to withdraw my existing balance before proceeding with cancellation. Since withdrawals take several days to process, I was unable to immediately finalize my cancellation. Unfortunately, by the time the withdrawal was complete, I had forgotten to return to finalize the cancellation, leading to another unauthorized charge this month. 

This month, the same issue occurred. XXXX withdrew funds from my account without my permission, despite my previous attempt to cancel. When I once again tried to close my account, I was forced to withdraw my remaining balance first. However, because withdrawals take time to process, I was once again unable to immediately proceed with cancellation. 

Additionally, your in-app cancellation process is unnecessarily repetitive and obstructive. It requires users to confirm their decision multiple times, repeatedly asking if they are sure they want to give up certain features. This feels like an intentional tactic to confuse or discourage users from completing the process. 

Making matters worse, there is no option to speak with a human customer service representative. Your automated messaging system continues to direct me back to the app, which only perpetuates this frustrating cycle of unnecessary delays and unauthorized charges. 

This practice is deceptive and raises serious concerns about compliance with consumer protection laws, particularly regarding unauthorized transactions and obstructive cancellation policies. At this point, I am demanding the immediate cancellation of my account, a full refund for the charges that were taken without my permission, and confirmation in writing that my account has been closed permanently.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I filed a dispute on account XXXX, with XXXX XXXX ; due to reporting in accurate late payments on a closed account. TransUnion denied to follow up with the investigation. I recently was notified that CFPB has filed a lawsuit against TransUnion. 
They alleged the company of accepting unreliable information, failure to notify consumer dispute results. This aligns well with my situation! TransUnion has not attempted to remove, nor correct any information. I'm requesting this derogatory remark be removed immediately as it's affecting my chances getting house.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX TransUnion LLC Consumer Dispute Center XXXX XXXX XXXX XXXX XXXX XXXX Subject : Debt Validation Request ( Follow-Up to Unanswered Dispute - Identity Theft ) Dear Sir/Madam, I am writing to follow up on my previous dispute regarding the debt reported on my credit report by XXXX under the account XXXX XXXX. This account is a result of identity theft, and I have previously submitted supporting documentation indicating that I am a victim of identity theft. Despite this, my prior dispute has gone unanswered. I requested validation of this debt 90 days ago, and I am once again requesting that this matter be reviewed and resolved. 

According to the Fair Debt Collection Practices Act ( FDCPA ), I have the right to request validation of any debt that is being reported. Given the nature of this issue, I am specifically requesting the following : Proof that the debt is mine, including the name of the original creditor. 
The amount of the debt at the time it was reported to you. 
A complete transaction history or statement detailing the debt. 
Proof of the original contract or agreement that verifies the debt. 
Any other documentation to confirm that the debt is accurate and belongs to me. 
As I have previously provided, I have attached copies of the following documents to assist with verifying my identity and to help resolve this matter : Drivers License ( front and back ) Social Security Card ( front and back ) Utility Bill Pay Stub Documentation supporting my identity theft claim ( previously submitted ) I request that this matter be investigated promptly, and if this debt can not be validated, I kindly ask that it be removed from my credit report. 

In accordance with the Fair Credit Reporting Act ( FCRA ), I expect this matter to be resolved in a timely manner. If this issue is not resolved in a reasonable time frame, I will consider further actions to address this discrepancy. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX TransUnion LLC Consumer Dispute Center XXXX XXXX XXXX XXXX XXXX XXXX Subject : Debt Validation Request ( Follow-Up to Unanswered Dispute - Identity Theft ) Dear Sir/Madam, I am writing to follow up on my previous dispute regarding the debt reported on my credit report by XXXX under the account XXXX XXXX. This account is a result of identity theft, and I have previously submitted supporting documentation indicating that I am a victim of identity theft. Despite this, my prior dispute has gone unanswered. I requested validation of this debt 90 days ago, and I am once again requesting that this matter be reviewed and resolved. 

According to the Fair Debt Collection Practices Act ( FDCPA ), I have the right to request validation of any debt that is being reported. Given the nature of this issue, I am specifically requesting the following : Proof that the debt is mine, including the name of the original creditor. 
The amount of the debt at the time it was reported to you. 
A complete transaction history or statement detailing the debt. 
Proof of the original contract or agreement that verifies the debt. 
Any other documentation to confirm that the debt is accurate and belongs to me. 
As I have previously provided, I have attached copies of the following documents to assist with verifying my identity and to help resolve this matter : Drivers License ( front and back ) Social Security Card ( front and back ) Utility Bill Pay Stub Documentation supporting my identity theft claim ( previously submitted ) I request that this matter be investigated promptly, and if this debt can not be validated, I kindly ask that it be removed from my credit report. 

In accordance with the Fair Credit Reporting Act ( FCRA ), I expect this matter to be resolved in a timely manner. If this issue is not resolved in a reasonable time frame, I will consider further actions to address this discrepancy. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-11 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: MOHELA
State: TX

Complaint narrative:
This is a long Complaint. Sorry but not sorry. I Attended XXXX XXXX for a technical certificate program in XXXX ( 9 month program 5 days a week onsite ( brick and mortar ) at the XXXX XXXX XXXX location ( which is no longer opened ) I was misled along with my a majority of my classmates. I and many others signed up for the medical coding and insurance diploma cert program, and with heavy pressure from the counselors to sign up and take out a XXXX XXXX  - I did so. I have been upset about this for some time, the school misled me and so many who completed the course. I personally had a great instructor but the amount of XXXX XXXX  debt for a certificate program that wasnt even acknowledged by any coding associations or hospitals after I graduated with a 3.8 GPA -well it was so very sad. The whole time I thought I was learning, studying and preparing for my final exam that would have gotten me the job as a professional coder but later after finding my own job as a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I read and realized my diploma certificate that I worked hard for & took out a loan for nearly {$15000.00} well it didnt guide me in the right direction. The XXXX XXXX XXXX was very misleading and Im now 15 years later taking money out of my own pocket ( without a job ) to pass the XXXX XXXX certified professional coder on behalf of the accredited affiliate XXXX, who is recognized and reputable. Also seeing how much their training course is {$2500.00} including books and 3 XXXX XXXX  attempts with job assistance and membership. The sad thing is all I wanted was my coding certificate and I wasted a year dedicating myself to learning coding over a decade ago and now because I have no job due to the economy, Im tryng to do it and pass but its a financial burden on top of seeing {$5000.00} left in payments to a bogus scam technical school that gave me a diploma certified by them only. The certificate and transcripts are so useless on my resume, its sad. Also what did XXXX pay for!?! My 3 books {$300.00} and a teacher? Geez I drove to School daily ( no online school ) and I did really well on my work/ Finals. Besides that, I really loved the thought of my career as a XXXX XXXX Ironically, I found it suspect that in XXXX XXXX XXXX was a For Profit school with 19 locations.then suddenly in XXXX XXXX just vanished & became a non profit school now- and the name changed. The XXXX XXXX seemed to make a huge bulk of their money exactly during the XXXX years ( when I attended & got a XXXX XXXX smh ) I honestly, am at a loss for words. I will say I really loved my teacher. But, plz do betterthat fake certification & her great instruction cant help me pay bills or get a job - so yea.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I pulled my report and saw some fraudulent hard inquiries and I need them removed immediately

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
An account was open with Bank of America in XXXXXXXX I didnt have a social at the time I receive my social in XX/XX/XXXX thats when I first acquire a social XX/XX/XXXX once I got my social I open an account with XXXX XXXX XXXX to monitor my credit couple months later Bank of America is reporting that I have and credit card thats charging off late. I called them to dispute it. they didnt do anything. I did a dispute with XXXX as well nothing as well right now Im in the process of buying a house. I need this to be moved off my credit cause this is not mine And if this is not removed within two weeks, Im not gon na be able to close in my house.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Herbert P. Sears Co., Inc.
State: CA

Complaint narrative:
I have formally reported an error regarding incorrect information sent by the credit bureau through my email. I am disputing a mistake on my credit card statement and requested an investigation, but the company has failed to act. I expect immediate attention to resolve this matter. Furthermore, I request a confirmation receipt to ensure I am kept informed.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Could you please take a moment to review and examine the attached documents? I believe your expertise will be invaluable in ensuring their accuracy and completeness. Your feedback and insights would be greatly appreciated. Thank you for your time and consideration in this matter.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear Sir/Madam : Upon reviewing my credit report, I have identified certain incorrect information that needs to be corrected immediately. Below, I detail the inaccurate information that should be removed, as well as the correct information that should be reflected in my credit report : Incorrect Information to Be Removed : Incorrect Name ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have attached a copy of my government-issued identification and a utility bill to substantiate the accuracy of my correct personal information. This documentation should help expedite the verification and correction of the information in my report.

Additionally, I believe that these informational errors may be affecting my credit score and could potentially result in unjust credit denials or misrepresentations of my identity, with the risk of associating me with fraudulent activities.

Request for Investigation and Procedures Pursuant to Section 611 ( a ) ( 6 ) ( B ) ( iii ) of the Fair Credit Reporting Act ( FCRA ), I request a detailed summary of the procedures used to verify the accuracy of the information on my report. This summary should include all steps taken during the reinvestigation. 

Additional Request Please note that any automated response generated through the e-OSCAR system will be considered insufficient to resolve this dispute. I demand a thorough manual investigation and a personalized response addressing each of the points raised, in full compliance with applicable legal requirements. 
I also request that all phone numbers listed on my credit report be removed, as I have been a victim of unsolicited robocalls. Additionally, I would appreciate confirmation of receipt of this dispute and periodic updates on the status of the correction, using the mailing address provided above. 

Request for Correction I request that you promptly correct this information, as these errors can harm my credit history and misrepresent my identity. Pursuant to Section 611 of the FCRA, I request the removal of any inaccurate or negative information from my credit report, and I expect to receive an updated report reflecting these corrections within 30 days, as required by law. 

Thank you for your attention to this matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I pressume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I pressume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I was a victim of identity theft and there are several accounts on my report not belonging to me. I also have tried reaching out to the actual companies in regards to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CT

Complaint narrative:
I am writing to demand the immediate removal of the charged-off accounts : XXXX XXXX XXXX XXXX XXXX XXXX XXXX from my credit report. Under the Fair Credit Reporting Act ( FCRA ), a charged-off account that is no longer collectible must not continue to harm my credit standing.

If this company have filed a Form 1099-C for this debt, indicating it has been canceled or forgiven, they have not provide me with the appropriate documentation. 

XXXX XXXX XXXX is reporting this account late when it is paid off.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I pressume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-03-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I didn't authorize these companies to run my credit and would like these inquiries removed my from credit report. 

XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation