Consumer complaint received 2026-04-20 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Notice to repossess
Company: HYUNDAI CAPITAL AMERICA
State: FL

Complaint narrative:
I am filing this complaint regarding an auto lease account with Hyundai Motor Finance that resulted in a repossession which I believe was improper due to lack of proper notice and significant communication failures. I was never properly notified of any default or risk of repossession. Hyundai claims that notices were generated ; however, during multiple phone calls, their representatives were unable to confirm whether these notices were actually sent, or if they were sent by email or regular mail. I never received any notice by mail or email prior to the repossession. The only documentation I received was after the repossession had already taken place. For example, I later received a Notice of Default dated XX/XX/year>, showing an amount due of approximately {$1100.00} with a cure deadline of XX/XX/year>. This clearly indicates that I should have had an opportunity to resolve the default before any repossession action. However, I was never given that opportunity. Additionally, there was a critical account error on the companys side that directly contributed to this situation. When I initially entered into the lease, I was provided with an account number, which I used to create my online account and access my information. I still have access to that original account and have obtained screenshots from it. However, Hyundai Motor Finance later closed that account and opened a new one due to what they described as a system error. This change was never communicated to me. I was never informed that a new account number had been created, nor was I instructed to register a new online account or update my information. As a result, I did not have access to the correct account where billing statements, notices, or delinquency information may have been posted. This lack of communication directly impacted my ability to stay informed about my account status and take timely action to prevent default and repossession. When I contacted Hyundai Motor Finance to resolve the issue, I requested proof of delivery of notices, account statements, and options to reinstate the account. They were unable to provide confirmation that any notices were actually delivered. I was also not given a reasonable opportunity to bring the account current. The only option presented to me was to obtain outside financing to repurchase the vehicle for approximately {$39000.00} plus fees. Despite these circumstances, I have always maintained a strong and responsible credit history and have consistently met my financial obligations. It is unfair that my credit is now negatively impacted due to what appears to be internal system and communication failures by Hyundai Motor Finance. I respectfully request that the CFPB conduct a full investigation into this matter and require Hyundai Motor Finance to verify whether proper notice was provided. If proper notice can not be proven, I request that the repossession-related negative reporting be removed from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation