Consumer complaint received 2025-05-14 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: MI

Complaint narrative:
In XXXX, I was renting a property that was managed by XXXX XXXX. My XXXX was yearly, and I was set to lease through XX/XX/XXXX. In XXXX, I purchased a home and in late XXXX, after residency for the previous owner ended ( as agreed upon ), I began the process of moving. I paid rent through XX/XX/XXXX, at which time I broke my lease. 

In XXXX of XXXX, XXXX XXXX was fired by the property owner, and replaced by XXXX XXXX. XXXX XXXX is the company I paid my rent to for XXXX, XXXX, and XXXX of XXXX. Upon termination of the Lease on XX/XX/XXXX, I squared up any remaining balance with XXXX XXXX and moved out officially. 

A month later, in XXXX of XXXX, I received a call from Hunter Warfield saying that I owed a debt of XXXX dollars to XXXX XXXX for a lease break. However, as stated ( and proved by my Tenant ledger ), I broke my lease on XX/XX/XXXX, 3 months after XXXX XXXX was fired and no longer associated with the property. I started off trying to get this resolved with XXXX XXXX, however, their customer service / phone answering individual refused to pass me along to, or give me the information of, the people in the company who sent the " debt '' to collection. Despite numerous efforts over multiple months, I never was able to speak to anyone at XXXX aside from that one individual, who refused to assist in any manner and simply told me to work with Hunter Warfield.

During this time, I was trying to get this resolved with XXXX XXXX as well. Eventually, I was able to get my tenant ledgers from XXXX XXXX with the help of the new property manager for my old apartment, and provided this information to Hunter Warfield. This included the up-to-date ledger from XXXX XXXX, showing that I had a XXXX and a move-out date of XX/XX/XXXX. I hadn't heard back from Hunter Warfield after that, so I assumed this had been resolved. 

XXXX of XXXX, I receive a call from XXXX XXXX saying I have the same XXXX dollar debt from XXXX. I told them that I have provided the ledgers proving otherwise, but they said they showed it to XXXX  and XXXX XXXX rejected it and said I still owed them XXXX dollars. This is absolute insanity because at this point, a company that was fired 3 months BEFORE I broke a lease is trying to collect a XXXX dollar lease break free for a property that they no longer manage. I have provided proof that I owe nothing, and proof that I paid rent through XX/XX/XXXX, which is after XXXX  no longer managed the property. Any remaining balances or fees were squared with XXXX XXXX, and I received my security deposit back from them as well in XXXX of XXXX, further confirming no further money was owed ( as it would have been taken from the security deposit ). However, despite XXXX XXXX and Hunter Warfield BOTH being provided with documents clearly showing all of the months that I continued to pay rent after XXXX  Management was removed from the property, and showing the XXXX dollar remaining balance, they are still insisting that I owe the debt. 

XXXX has gone so far as to send a new ledger to Hunter Warfield, saying that the lease break occurred in either XXXX or XXXX of XXXX, which is clearly disproved by the fact that my XXXX XXXX  tenant ledger shows me renting the property through XX/XX/XXXX of XXXX. This updated ledger is contrary to the XXXX  tenant ledger that was originally sent to XXXX ( which XXXX provided to me as well ), and regardless, is still claiming my lease was broken 3 months prior to when I broke my lease and moved out. 

XXXX XXXX, in the face of definitive proof, have continued to harass me about a debt that I COULD NOT POSSIBLY owe to XXXX XXXX as they hadn't managed the property for the 3 months prior to my actual lease break ( again, this proven by my tenant ledger, which was given to both of them ). They have recently started harassing me again, where calling XXXX has, just as before, left me getting hung up on as soon as they see my account was sent to debt collection. Again, any remaining balances, fees, or other payments were sent to XXXX XXXX, as they were the property managers when I broke my lease, and they had been for the 3 months leading up to then as well. 

Attached you will find the Ledgers that I received from XXXX XXXX on XX/XX/XXXX. These were, at that time, the ledgers that XXXX XXXX had based on what they received from XXXX, as well as the ledger that XXXX XXXX then built out after taking over management of the property, which concluded on XX/XX/XXXX when my security deposit was returned to me in full.

Company response to consumer: Closed with non-monetary relief