Consumer complaint received 2025-10-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: BCI FINANCIAL GROUP, INC.
State: FL

Complaint narrative:
I am writing to formally submit a complaint regarding XXXX XXXX  XXXX XXXX and City National Bank of Florida 's handling of my mortgage loan ( Loan No. XXXX ), related to my primary residential property located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXXXXXX. 

On XX/XX/XXXX of XXXX, I XXXX XXXX XXXX, submitted a loan mitigation application to XXXX XXXX  XXXX XXXX and City National Bank of Florida to request help during a time of significant personal financial hardship. On XX/XX/XXXX, City National Bank of Florida issued an official approval and executed a Loan Modification Agreement under which I have fully complied with all required terms, including : Signing and notarizing all necessary documents ; Submitting certified payments of {$22000.00} and {$11000.00} as required ; and Making all monthly payments on time since the effective date of the modification. 
XXXX similar loan agreements modification documents were received by me, exhibiting similar terms and conditions. First loan modification agreement was sent on XX/XX/XXXX, and the XXXX one was sent on XX/XX/XXXX ( I have attached both here for your review ). Both agreements state that the new interest rate should be 8.75 %, new maturity date : XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX : {$8700.00}, estimated monthly escrow ( taxes & insurance ) : {$2600.00}, for an estimated total new monthly payment of {$11000.00}. In addition, the XX/XX/XXXX loan modification agreement requested me to send the executed documents along with a cashier check ( copy attached ) for {$22000.00}, while the XX/XX/XXXX loan modification agreement requested me to send the executed documents with an additional cashier check of {$11000.00} ( copy attached ). The loan agreement documents were executed and sent with the cashier checks as requested. 

Besides these two ( one-time payments ), I was also required to begin making monthly payments. Monthly payments have been made on : ( XXXX ) {$11000.00} XX/XX/XXXX, ( XXXX ) {$11000.00} XX/XX/XXXX, ( XXXX ) {$11000.00} XX/XX/XXXX, ( XXXX ) {$11000.00} XX/XX/XXXX, ( XXXX ) {$11000.00} XX/XX/XXXX ( bank statements and mortgage statements attached ). Therefore, since I executed the first loan modification agreement, I have paid XXXX XXXX  XXXX XXXX and City National Bank of Florida a total of {$91000.00}. 

Despite my compliance, XXXX XXXX  XXXX XXXX and City National Bank of Florida have failed to properly honor the modification agreement and has : ( 1 ) reported inaccurate information to the credit bureaus, indicating that my loan payments are delinquent as shown on my personal credit report ( attached ). And, ( 2 ) failed to correctly apply my monthly payments towards loan.

I respectfully request that City National Bank of Florida : 1. Immediately correct any inaccurate credit reporting to all credit bureaus, showing the account as current and in good standing since the execution of the modification in XX/XX/XXXX. This has caused significant damage to my credit profile and financial reputation 2. Provide written confirmation that the loan modification agreement remains valid and in effect.

3. Investigate and confirm that all payments made under the agreement have been properly applied to my loan.

Please treat this submission as a formal written complaint under applicable federal and state consumer protection laws, including the Fair Credit Reporting Act ( FCRA ) and the Real Estate Settlement Procedures Act ( RESPA ).

I request a written response to this matter within 15 business days from the date of this letter.

Company response to consumer: Closed with explanation