Consumer complaint received 2025-04-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
It was some kind of discrepancy to open the checking account on line. The appointment was scheduled for XXXX XXXX  on XX/XX/XXXX. The banker XXXX XXXX went through the all information for the application with my valid US documents and asked to confirm it by the button. That was confirmed. I do not know what XXXX XXXX did on his sight but suddenly he asked if I ever changed my name. I have not been a Wells Fargo customer in my knowledge and did not apply to be a Wells Fargo customer ever since I became a XXXX XXXX XXXX client in XXXX. I was surprised why Wells Fargo banker asked me about change of my name. My name was changed in XXXX, 24 years ago, from XXXX XXXX ( with i, not y ) to XXXX XXXX based on the marriage to XXXX XXXX. I never even had a CA State ID in the name of XXXX XXXX, because moved to CA State being a XXXX XXXX already. The banker disregarded all my documents in XXXX XXXX name and asked me for marriage certificate to XXXX XXXX with who I got married in XXXX. No any bank asked me for a marriage certificate before, neither the XXXX XXXX XXXX government did, whose client I became from XXXX. My social security number that I provided to any previous bank and now to Wells Fargo bank attached to my name XXXX XXXX. Instead of my legal name, the banker printed out the paper with name XXXX XXXX that I never used and demanded me to sign that paper. XXXX XXXX refused to show what he had on his screen and where from he got the name XXXX XXXX. My maiden name was with letter " i '' and not with letter " y ''. I never used the name XXXX. My maiden name XXXX was changed in XXXX. It was an obvious and visible conspiracy by XXXX XXXX to coverup some serious fraud. We were present with my mother XXXX XXXX who offered a copy of documents to email right there or come back to bring, but XXXX XXXX refused. My mother request for supervisor was denied. My mother asked for escalation and XXXX XXXX said that he escalated it to a higher management and demanded me to sign the paper with name of XXXX XXXX on it. It seems like a FRAUD that XXXX XXXX made me to sign. He refused to schedule me for a later appointment that day XX/XX/XXXX by lying that there was no appointments available. When we went to front desk the desk 's cashiers lied right away without looking at the website that there are no more appointments available that day. When we went out, we got on the phone XXXX Wells Fargo website and it was three appointments still available on XX/XX/XXXX, for XXXX, XXXXXXXX XXXX  and XXXXXXXX XXXX. The cashiers had scary faces when they lied to support XXXX XXXX behind our backs. We scheduled for XXXXXXXX XXXX. My concern now that XXXX XXXX unfair treatment involved me into Wells Fargo fraud by making me sign the paper that he fabricated with name XXXX XXXX on it. Our demands that he could validate my real name XXXX XXXX with my SSN with SSA he refused to do so. When we returned at XXXXXXXX XXXX  with more documents as scheduled XXXX XXXX saw us and denied the appointment saying that the other banker did not come to work and called sick so we can not be seen which was another lie, because the message for appointment was current and was confirmed and never was cancelled prior to our entrance of the bank at XXXX XXXX  Please investigate the FRAUD that was covered up and CONSPIRACY for DISCRIMINATION by the banker XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation