Consumer complaint received 2025-02-22 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: FORD MOTOR CREDIT CO.
State: CA

Complaint narrative:
I bought a XXXX XXXX XXXX XXXX from the XXXX XXXX on XX/XX/XXXX. What happened to me is described as a " yo-yo '' car sale : XXXX XXXX XXXX  The dealership staff changed the sale price, interest rate, and deposit amount several times during the car buying process, including after I signed my paperwork and drove off the lot. They ignored my " pre-approval '' through my bank ( refused to look at or consider this ), ignored a special rebate I was offered through my work 's employee car buying program ( they never applied it ) and their own XXXX of XXXX Sale pricing ( did not apply the discounts or incentives ). 4 different sales reps began harassing me as soon as I drove the car off the lot. This included harassing phone calls, texts, and emails, and most were threatening in nature. I have copies of all of them I'm happy to share. They accused me of stealing the car and threatened to report it stolen and send the cops after me. They " pinged '' my car 's location multiple times and told me they knew exactly where I was, said they were coming for the car. I refused to play into it because I knew I was not in the wrong, but what they were doing was illegal. I reported them to the owner of the dealership who then routed my inquiry to the dealership 's XXXX. I sent him copies of all their harassing messages and told him what they were doing to me was unwelcome contact, completely unacceptable. During this process they put several " hard inquiries '' on my credit report, despite the fact that I had already been pre-approved through my own bank ( XXXX XXXX ) who I ended up using but the interest rate increased 4 % higher than quoted initially. The hard inquiries have caused derogatory marks on my credit report which can not be repaired. I was targeted and harassed by XXXX 's staff overall- with impacts to my credit as well as my peace-of-mind in enduring significant emotional and mental distress. In addition to the harassment regarding the financing, some mechanical services were promised to be performed to the car before I took possession, but those things were never done, and the service team acted like they knew nothing about it, so they refused me service. I discussed all of this with the XXXX and insisted the harassing correspondence by the sales reps stop immediately, and insisted their service team fix the car per all the promises made by the sales reps upon purchase. This process took a few months of back-and-forth with the XXXX over email. Finally the XXXX decided to " redo '' my contract to stop the harassment, only to reflect a higher price than originally agreed upon for the car, a higher interest rate than agreed to, but with the deposit I had agreed to ( instead of the higher deposit they were trying to extort from me when accusing me of stealing the car ). I had told the sales reps I would not pay more than $ XXXX, but supposedly the " best they could do '' was $ XXXX ( not even close ) so their math was obviously way off where I specifically told them I needed to be. I just wanted to get out of there and move on so I reluctantly worked with the XXXX and in doing so ended up paying more than I initially agreed to pay. All the repairs were finally completed by XX/XX/XXXX. Then just a few months later in XX/XX/XXXX, XXXX XXXX was issued for my car. I took it to a different dealership, XXXX XXXX XXXX. After 2 visits in XX/XX/XXXX they claim they resolved the issue. However the recall issue persisted over time. The vehicle will not start ( without a jump ), stalls while driving, then will not restart. I towed it back to XXXX XXXX in XX/XX/XXXX and they denied me service because they " already did the work '' and I would have to pay for any other work they do. I bought a brand new battery in XX/XX/XXXX but that did not solve the problem. I towed it to another dealership ( XXXX XXXX XXXX ) and they have also denied me service unless I pay to fix the same issues under recall : does not start or restart after stalling. By XXXX XXXX not addressing the recall fix directly in XXXX this has now caused a domino effect to several other parts, for example they want me to pay for a new alternator out of pocket, upwards of {$1500.00}, and another new battery. I am currently seeking assistance from Ford Corporate and considering filing a lawsuit. The car can not be driven, and I don't feel comfortable ( ethically, and in principle ) making any payments to XXXX XXXX until Ford agrees to fix the car. I am basically stuck with a non-working vehicle. I would like all of my money back for the car, I paid {$33000.00} ( {$3000.00} deposit and {$30000.00} financed ).

Company response to consumer: Closed with explanation