Consumer complaint received 2025-11-25 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Electronic communications — Frequent or repeated messages
Company: Diversified Adjustment Service, Inc.
State: TX

Complaint narrative:
Company Name : XXXX XXXX Account Numbers : Active Account : XXXX Duplicate Account : XXXX Summary of Complaint I am filing this complaint against XXXX XXXX for incorrect XXXX XXXX failure to resolve a dispute, and inaccurate credit reporting that has negatively impacted my credit score. The issue stems from XXXX internal error in creating duplicate accounts during the activation of my new plan on XX/XX/year>. 

Detailed XXXX of Events XX/XX/year> : XXXX mistakenly created two duplicate accounts under my name while setting up my new four-line plan. 
XX/XX/year> : All XXXX lines were active, but two lines were on each account. 
XX/XX/year> : After multiple calls, XXXX acknowledged the error and claimed to have merged the accounts. In reality, they deactivated the duplicate account and initiated a porting process without my knowledge. At the time of deactivation, the duplicate account showed no balance, and all associated information was deleted. 
XX/XX/year> : I received the first bill on my active account for XXXX usage ( attached below ) which was paid and is a charge for the same period under dispute. XXXX also generated a separate bill from the deleted account during its closure, charging a full month for a week-long service period. I was never notified because the account was closed and its data deleted. 
XXXXXXXX XXXX : I received calls regarding a {$66.00} balance linked to my phone number ( voicemail attached ). XXXX representatives repeatedly confirmed my active account had a {$0.00} balance with I used the instructed reference number and could not locate any outstanding charges. 
XX/XX/year> : I received an email from XXXX XXXX XXXX regarding the alleged debt. The email came from an unverified address and was flagged as spam. 
XX/XX/year> : My credit report reflected a delinquent account, causing a significant drop in my credit score. 
XXXX XXXX XXXX  : I made repeated follow-ups with XXXX XXXX XXXX with the same reference number. They insisted I had no balance due because they could only see my active account based on with they see with the reference number linked to mobile number ( XXXX ), not the inactive onedespite both being tied to the same phone number. 
XX/XX/year> : After extensive effort, I located the account number for the deleted account and confirmed the {$66.00} balance was tied to it. I raised a dispute with XXXX XXXX XXXX and the debt collection agency, providing all requested documentation. XXXX acknowledged the mistake, opened an internal ticket, and promised resolution within XXXX hours. 
XX/XX/year> : Despite multiple follow-ups, the issue remains unresolved. Calls were routed to offshore call centers, where representatives could not provide a reference number, update, or timeline. Each call began with the scripted statement : Looks like you have a balance of {$73.00}. How would you like to pay off the balance? 
This was said even though the dispute ticket was visible, forcing me to repeat the entire history every time. When I questioned this, I was told they are required to ask because calls are recorded. 


Impact Incorrect billing and lack of transparency. 
Negative credit reporting for a balance caused by XXXX internal error. 
Significant drop in credit score. 
Emotional distress and wasted time due to repeated unresolved follow-ups.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation