Consumer complaint received 2025-06-25 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Wrong amount charged or received — 
Company: EVERCOMMERCE SOLUTIONS INC.
State: CA

Complaint narrative:
What an awful company. They are clearly engaged in fraud. I signed up for their service about XXXX years ago when I had a different location. Originally it was called Accept Pay, then Pay Simple, now its XXXX XXXX. It goes to show how they change the name every few years to avoid the many complaints posted about them. I have a very small business with no employees only myself. When I began using the service it was only XXXX dollars a month and a small percentage around XXXX XXXX per transaction. As the years went by the service fee went up to XXXX dollars a month with no warning or notice. I continued to use the service because I never received paper statements and had no idea of all the excessive fees they were tacking on. When I moved locations they made it difficult to change my address or even update my current email address. They wanted notarized paper work and faxes for every simple change and never took the time to update my information. They kept all of my client information on lock down and I felt like I was XXXX to their demands and fees. I would be consistently locked out of their system and I could not run my business without the service so I felt I had no choice but to continue. The endless fees from this company really started stacking up XXXX of XXXX. I tried to cancel the service iseveral times over the years to no avail. I began traveling for work until the pandemic and they continued to charge my account even if I didnt make any transactions at all! The fees went from just XXXX dollars a month to over XXXX per month! XXXX family members died during XXXX and this awful company continued to debit my bank account with relentless unexplained fees to where my account would over draft regularly even though no one was working and no credit cards were being processed. No representative would contact me if I called to inquire or complain about these fees and charges. In XXXX of XXXX, I demanded that I needed to cancel my account and asked for statements from the previous months and years of fees. At this point they stopped sending me XXXX and I havent been able to file my income taxes from XXXX or XXXX because they held the required documents from me. The financial and emotional toll this took on me and my tiny business was devastating to say the least. If I made XXXX to XXXX dollars they would charge over XXXX dollars to process it! Think about how illegal and absurd that is. I was recieving payments from clients yet owed the bank because this company would take every cent they paid out and more. I found out many others were complaining about similar things way too late. It wasnt until I contacted my attorney that he told me it was clearly fraud. I began having panic attacks about how much of my earnings were being stolen from my bank account. Im a sole proprietor and never dealt with such bad customer service for over XXXX years. Once I began using XXXX payments their competitor my eyes were finally opened as to how shady and unethical this company really is. Ive been ignored, hung up on, denied access to tax documents, and this list goes on and on. I have records for the past XXXX years showing clear fraud and staggering charges directly debited from my bank account. PAY SIMPLE continued to deny me any help until I threatened legal action. They came back a week later offering a small refund only if I agreed to sign a release waiver of liability in order to cancel my account so that I could not sue. Im prepared to take legal action and writing this long complaint so that no more unsuspecting and hard working small business owners get scammed by this company. PAYSIMPLE now WORLD PAY are the absolute definition of a scam and people need to held accountable for this type of fraudulent business practice.

Company response to consumer: Closed with monetary relief