Consumer complaint received 2026-03-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: U.S. BANCORP
State: IA

Complaint narrative:
I am filing this complaint regarding U.S. Banks denial of my fraud claim ( XXXX ) involving unauthorized electronic fund transfers, in violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E ( 12 CFR 1005 ). A formal Notice of error was sent via certified mail on XX/XX/2026 and received on XX/XX/2026, the bank has failed to properly resolve this issue. The dispute involves XXXX ( XXXX ) transactions of {$99.00} each from XXXX XXXX XXXX and a related {$1500.00} XXXX transaction. These transactions were initiated on XX/XX/2026, and posted on XX/XX/2026. All transactions occurred during the same incident, on XX/XX/2026, when I was the victim of a phone-based impersonation scam. A fraudster posing as a bank employee manipulated me into responding Yes to text message verification prompts as well as sending a XXXX transaction under the false pretense of securing my account. This was a social engineering attack, and any verification obtained was the result of deception, not informed or voluntary authorization. I have never created, accessed, or authorized any account with XXXX XXXX XXXX. I did not intend to authorize any of these transactions or the {$1500.00} XXXX transfer. For the avoidance of doubt, any reliance on so-called electronic verification or customer interaction with authentication prompts is misplaced where such actions were induced through fraud, impersonation, or deception. Regulatory guidance and established interpretations of Regulation E make clear that authorization must be knowing and voluntary. Responses obtained during a social engineering attackparticularly where a consumer is misled into believing they are communicating with their financial institutiondo not constitute valid authorization or furnishing access within the meaning of 12 CFR 1005.2 ( m ) and 1005.6. Accordingly, these transactions remain unauthorized as a matter of law, regardless of any technical authentication record. U.S. Bank denied my claim ( Claim # XXXX ), citing electronic verification from XXXX. However, under Regulation E ( 12 CFR 1005.2 ( m ) ), an unauthorized electronic fund transfer includes transfers initiated without actual authority. Authorization obtained through fraud or coercion does not meet the standard of valid authorization. Additionally, under 12 CFR 1005.11, financial institutions are required to conduct a reasonable investigation and provide the results. The bank has not provided sufficient documentation demonstrating that these transactions were authorized, despite my requests. On XX/XX/2026, I submitted a formal Notice of Error via certified mail to U.S. Bank. The bank has failed to properly apply Regulation E protections in this matter. Under 12 CFR 1005.6, my liability is limited, as I did not furnish access in a manner that constitutes valid authorization. My actions were induced entirely through fraud and impersonation. I am requesting that U.S. Bank : * Reopen and properly reinvestigate my claim * Provide all documentation relied upon in its determination * Reimburse the unauthorized transactions U.S. Banks handling of this matter has resulted in financial harm and does not comply with federal consumer protection law. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation