Consumer complaint received 2024-10-01 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
This letter is in reference to a Chase bank XXXX XXXX on XXXX XX/XX/XXXX of XXXX. 
The amount scammed from us was {$140000.00}. 

Our XXXX account wasnt working.and my wife did a XXXX search to find a customer service number to call. She found one which, of course, turned out to be a sham. The rep explained what was happening and promised her an immediate refund of {$100.00} for our troubles. Of course, he had to have access to our account to rectify the situation and make sure XXXX was providing excellent customer service. It was at that point that it looked like the rep made a huge mistake and seemingly credited our checking account an additional {$100000.00}. The rep pleaded with us to help him get the companys money back. Thats when the fast talking started. I will lose my job. My children on XXXXhe street. You will be arrested, fined 10 % Your credit will be ruined. I have friends who live in your area. They will pay you a visit. 
The rep put his immediate supervisor on the line and told us how a simple wire transfer was all that was needed to transfer the money back. Mind you, we were looking at our account that seemingly showed that extra dollar amount. 
Foolishly, we were his participating victims and went ahead with the transfer. 
However, the scammers got some additional help from XXXX who made it all too easy for the transfer to be made. 

The scammer informed me that I would have to answer a couple of questions from the fraud department. He told me that they would sound just like him because some XXXX employees were working with him and would make things harder for me if I didnt cooperate. The employees that I talked to did sound like the perpetrator and were all too complacent with my answers to their queries. They readily accepted whatever I had to say just as predicted. No attempt to freeze my account was ever mentioned. No personal call from a fraud expert was scheduled. 

Does XXXX not have red flags on large wire transfers to that particular bank in XXXXy XXXX? Has this not happened before? Are there not previous case histories of fraud that would alert a competent fraud department? Would someone not notice that a personal bank account with no history of sending huge wire transfers suddenly sends one? Would that not spark an immediate inquest? 

I received from someone in the XXXXXXXX XXXX  office, but apparently by then it was too late. My account was frozen over the weekend, but the transfers went out seemingly in a routine manner. 

We have reported this incident to the local police, filled out the online FBI elder abuse form, and pleaded with the fraud department of XXXX for help. 

XXXX 's fraud department reported that they were sorry but would not be able to help us out.I can not fashion the thought that a monster in the financial/banking industry like XXXX just XXXX over and cant help loyal customers. 

i need help. 
Im providing you with the XXXX case file reference # s. If you have any other questions, please ask. Hopefully, youll help us find a way out of this morass. 
*Case Reference # XXXX XXXX XXXXXXXX * Case Reference # XXXX XXXX XXXXXXXX

Company response to consumer: Closed with explanation