Consumer complaint received 2025-11-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: NJ

Complaint narrative:
XXXX I received an email from Chime : We noticed a new login to your Chime account from the following device XX/XX/year> XXXX XXXX XXXX Approximate Location : XXXX XXXX XXXX NJ, XXXX XXXX 
XXXX : Hi, you just sent {$49.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$47.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$48.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$46.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$45.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$44.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$45.00} for " Gift '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$43.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$42.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$40.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$38.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$37.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$36.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$39.00} for " XXXX '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$35.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$34.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$31.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$39.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$30.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$37.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$35.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$9.00} for " '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$38.00} for " Y '' to XXXX XXXX XXXX 
XXXX : Hi, you just sent {$1.00} for " '' to XXXX XXXX XXXX 
XXXX : Just letting you know the phone number associated with your Chime account has been updated to a number ending in XXXX. 
They did not inform me that my email address was changed and did not notify me that my phone number was changed until after they had given this person access to my account and the money was gone. 
XXXX XXXX : Weve already started a dispute investigation on your behalf. Your dispute claim number is. 
XXXX XXXX : Based on our investigation, we have concluded no error occurred. Therefore, no funds will be credited to your account and this claim is considered closed. 
XXXX XXXX : Called Chime. I was transferred too many times to remember everyone that I spoke to but they were putting in for another dispute. 
XXXX XXXX : Based on our investigation, we have concluded no error occurred. Therefore, no funds will be credited to your account and this claim is considered closed. 
XXXX XXXX : called to get link and sent police report, email where account was accessed from different computer and email where my phone number was changed after all money was transferred. 
XXXX XXXX : Based on our investigation, we have concluded no error occurred. Therefore, no funds will be credited to your account and this claim is considered closed.

Company response to consumer: Closed with explanation