Consumer complaint received 2023-12-29 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Chime Financial Inc
State: PA

Complaint narrative:
I filed a complaint earlier about this, but it has gotten much worse, I went back looking through my checking, saving m, and credit builder accounts and found XXXX that was withdrawn from my account starting XXXX, maybe XXXXXXXX  of that I might have done. I went to rehab on XXXX and returned XXXX, in XXXX  I noticed charges from XXXX  that I didnt do, for only XXXX. I disputed it, was refunded and told the merchant was blocked. The very next month there were 2 more charges for XXXX from XXXX, i disputed again this time they denied me. So that made me start to look back to the time I was away, I found around XXXX in charges that I didnt make. So I filed disputes, quickly I was denied. So I got letters from the rehabs stating that I was there on those dates, I had no access to my phone, wallet m, watch or outside world. I went to the police and filed a police report. I waited til the investigation was over, which they couldnt do much because Chime refused to give up the credit card numbers in order to trace some of the transactions. So it was closed and listed as fraud. I appealed the denial of the dispute and right after I hung the phone up I followed the link to upload the documents from the police and the rehab. Before I could even finish uploading the documents, I received denial letters. So about a month later XXXX XXXX contacted me about 3 ACH transfers, 2 XXXX transfers and 1 XXXX transfer that I didnt make, so I disputed them, they immediately gave me provisional credits for the money and did a 3 month long investigation and found that XXXX XXXX. had illegally withdrawn money from my account that I did not authorize. So this made me start to look at my other 2 bank accounts, one of them I only had for a few months so I started with chime. And I couldnt beleive what I was seeing. Thousands of dollars being withdrawn over a period of time, I went back to XXXX and added up a total of XXXX that XXXX took from my debit cards and  ACH transfers. At this time I had a good job and always had around XXXX in my accounts, and I had 3 accounts with chime, savings m, checking and credit builder. As well as a XXXX XXXX account. Of that money, yes I did deposit  some, I would say at the more XXXX and tops XXXX. So I filed a dispute on every single transaction, I contacted the police.again and of course was denied so fast that there is no way they even read the disputes. I appealed it, which took me a few weeks to do because I was hung up on so many times by their wonderful customer service, but I finally was able to appeal it and you already know they were denied, so at this point Ive had since XXXX around XXXX in unauthorized transactions from chime stride bank, NA. I even had one chime agent tell me after I lost all the appeals that they know they were unauthorized charges but they cant pay me back because the merchants wont give them the money back. So here I am just lost all this money and I had XXXX or XXXX in my XXXX account and on XXXX all my money just disappeared. Just like that poof gone. So I of course called XXXX and they told me they would investigate it and refund me my money because a month before I paid XXXX for XXXX One which is pretty much an insurance policy against fraud and theft. So they locked me out of my account, and supposedly did an investigation. There was still XXXX in the account because some of the money was staked, collecting insurance and once Unstake it u cant sell it for 30 days. So while Im locked out I started getting emails that all my staked coins one at a time were being unstaked. A few weeks ago I guess they skipped up because I was able to gain access to my account through my XXXX and there was XXXX in it. Which means that XXXX was installing my money and taking it for themselves. Now to hack my XXXX account u have a better chance of breaking into the White House. I had a XXXX  email account, the most secure email in the world, so you would need to know my email and password, and then you would have to pass biometrics, after that they send you a 6 digit sms code, and finally you have to have a physical XXXX that plugs into your device, and that key happens to be on my keychain, on my person at all times. So no my account wasnt hacked it was stolen by XXXX. What happened is they were stealing money from me for so li g and XXXX XXXX caught them and took back the XXXX from them and gave it back to me, so this made them mad. So they decided to steal my account and everything in it. To this day I still cant access it and I still get messages, as a matter of fact the reason Im writing this is because I just got another email that they unstaked another XXXX  about an hour ago. So to me it almost looks like XXXX and Chine Stride are working together, but Im no conspiracy theorist. I wrote XXXX emails trying to get my money back and they sent threatening emails back and then I started receiving all sorts of spam calls and texts. I had my identity stolen and bank accounts were attempted to be opened in my name, credit cards u name it. XXXX and chime both knew everything about me, about any of you who has an account, they have your social and birthday, which is all anyone needs in this day and  age. Then I got a letter out of nowhere from XXXX that they are putting me on fraud alert for 1 year due to suspicious activity with my information, next came a letter from XXXX, and now I have to keep my credit frozen to stop the onslaught of accounts attempting to be opened. I had to buy identity protection software, XXXX and XXXX, I got alerts one morning that 19 loans were attempted and blocked in my names
. I found fraud in my XXXX account that XXXX XXXX wont do anything about. Someone put 9 attempts in a row for XXXX XXXX $XXXX  and these XXXX  at XXXX let a couple of them through and blocked the others. U will never win a dispute with XXXX trust me on that. Out of all the money that was stolen the only company to pay me back was XXXX, they reached out to me and refunded me, during which time they wanted the first 6 digits of the debit card to make it easier to refund, so we called chime bank and XXXX XXXX refused to give me my own closed debit card number for a refund, its like they didnt want me to get some of my money back, so XXXX managed to refund me XXXX anyways. XXXX if that unauthorized money was spent on XXXX XXXX XXXX, I sent them everything, police report rehab letters, denied, XXXX us now almost as bad as chime, the trillionaire company that wont refund stolen money because they cant go back past 6 months. I tried several times. But Im not gonna get into XXXX and what theyve turned into, lets just say XXXX XXXX is rolling in his grave. So now I was laid off from work, 90% of my money stolen, and nothing I can do about it. .but XXXX about it on here and probably nothing will come of it, but who knows maybe other people will read this and had the same thing happen to them and start to complain too and then maybe something will happen. Im gonna take them to snalll claims court but how long is that gonna take. 
So this complaint is really about 2 companies, crooked XXXX and greedy Chime XXXX XXXX XXXX XXXX XXXX and whoever else they hide behind claiming not to be a bank, which is how they get away with this XXXX.  I hope something happens with this, because I have 3 police reports, 1 on the thefts from XXXX to XXXX XXXX and 2 open cases against XXXX, who I know they served with warrants, it so I was told by detectives, but they are rich and powerful so theyll get away with it, and middle class me gets screwed, but hey thats life right. I really hope CFPB does something to these 2 companies but I dont have any more faith in the system, thats all been lost, but we will see, Im an eternal pessimist, and I hope CFPB proves me wrong and takes action. As they are the only ones who can do anything about it. Local, county and state cops cant, unless the feds are involved which I dont know, maybe they are. Im positive Im not the only person this has happened to with both companies. So please. CFPB investigate this and make these thieves pay.

Company response to consumer: Closed with explanation