Consumer complaint received 2026-06-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: CO

Complaint narrative:
Please note : I would like to clarify the following questions directly in writing. Thank you for understanding. 1. Ensure no other email besides this one is on any of my PayPal accounts. I prefer all financial email correspondence go through this email : XXXX Any other email should be removed from all my accounts with Paypal or Synchrony Bank as they are not regularly monitored. 2. I need you to confirm in writing ( email is fine ) that the {$1100.00} balance is now a XXXX, because I just received a bill in the mail with a due date XX/XX/year>. I need a direct statement that no p [ rovisional credit is temporarily being placed on this account but the XXXX balance is final. i. e. No investigation is currently pending. 3. I need you to clarify that there are no provisional credits on any accounts with Synchrony and no pending investigations. Nothing further is needed on my end. Attached you find the police report with all relevant documentation submitted to the police. 4. Specifically confirm in writing that the transfer balance for {$220.00} uncashed check is not a provisional credit. If it is provisional, see uncashed check submitted on XX/XX/year> by certified letter and find in my favor. It is illegal to charge me for a check Synchrony sent in error which I never cashed and money not received. Your prompt response will ensure no further Consumer Finance Complaints need to be made to ensure that this is finalized and finished. I will need direct answers in writing by Friday the XXXX of XXXX or I will have no choice but to open another complaint to resolve the lack of response to my email requests. Here is how I will need you to format your answers : Please list the last four of all card numbers once held by Paypal/Synchrony Bank and balance info for them in bullet point format so I can see how many cards were created in my name. This will help me to ensure that all balances are XXXX and all cards are accounted for and closed with a XXXX balance. This request includes all accounts with PayPal : paypal credit line, paypal credit card, and paypal mastercard. Please note : it does not include XXXX XXXX XXXX XXXX or XXXX XXXX XXXX or T XXXX XXXX, as those accounts are not in question and I have received no bills for the closed accounts and am paying the loan off as required. Please include a brief statement that no provisional credit/no pending investigation for each account. If you do this, I will consider this the conclusion of our business together. I appreciate your time and attention. Thank you for resolving this. Since my numerous certified letters were not appropriately responded to for more than 7 months, I will communicate with you directly here until this is fully resolved. I need direct answers to my questions. I would like this to be over so we can both focus on other things moving forward. As a recognition of the time, inconvenience and distress this has caused me, I request reimbursement for the many certified letters and {$10.00} police report I had to pay for to resolve these issues with the bank over the course of 7 months. -- In grace and gratitude, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation