Consumer complaint received 2024-08-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
My Wells Fargo checking account was violated by someone trying to scam me, something I've been very vulnerable to since I began an online search for small business grants and loans. Funds I desperately need as I am starting my own business. Unfortunately on XX/XX/XXXX I received a notification from a reputable company stating that I was eligible for a loan. However it was not who they presented themselves to but I didn't realize I was being scammed until after sending my bank credentials electronically. The reason I sent this sensitive info was for bank verification purposes only and I didn't realize the scammers would be able to the information because it appeared hidden as I filled it out. But there was Two checks deposited into my account without me being made aware as I told the scammers to cancel and immediately changed the sign in info when I knew they were fakes. At XXXX that evening Wells Fargo called told me of the checks, that they couldn't be validated, my account was in danger to be closed, and I should contact loss prevention. I spent several hours between the time they closed that night and the many times on Saturday I tried calling. This account is where my XXXX direct deposit is made. I was expecting to have it land in the account either Mon the XXXX or Tues the XXXX But because of the hold on the account Wells Fargo would only make it available on XX/XX/XXXX. However I was told by Loss Prevention to go into the branch with ID and withdraw all thats there and banker would finalize the account. I was not told I couldn't see anyone but the banker, not one of the tellers otherwise I would have made an appointment to do so. My neighborhood branch only employees 1 banker for a very busy, industrial area bank. I spent XXXX hours waiting just to be told by the banker she could only give my situation a few minutes that she spent on hold trying to connect with the same loss prevention department that kept me holding the line for hours. How cavalier the attitude of the people who are holding my money hostage. Not only did I not get my money on the XXXX of XXXX, but the XXXX left me without. I'm told after holding XXXX minutes that will have to wait until Monday the XXXX to get paid. To buy food, to pay bills some that were do to be paid earlier in the week. One in particular that I have now to pay a late fee for. How unprofessional and self serving can one bank be. There was no loss to Wells Fargo. Not one cent as they returned these fake chec. I the customer and victim am getting the worst of this stick and the loss prevention person could have released this money so that I could have cashed out at the ATM. In her words this has to be done by a human to prevent the harm to Wells Fargo. What about the customer? It's my money and this is costing me

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation