Consumer complaint received 2026-03-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Block, Inc.
State: NC

Complaint narrative:
Complaint Against : Square ( Block , Inc. ) Account Holder : XXXX XXXX Business Name : The XXXX XXXX XXXX Email on Account : XXXX Complaint Summary I am filing this complaint regarding the continued withholding of my business funds by Square following the deactivation of my account. All communicated hold periods have expired, there are no disputes or restrictions remaining, and my funds have still not been released. The total amount currently being withheld is {$7300.00}. Detailed Timeline On XX/XX/XXXX, at XXXX XXXX, I received written notification from Square that my account for The XXXX XXXX XXXX had been deactivated. The notice stated that my funds would be held for 90 days and were scheduled to be released within two business days after XX/XX/XXXX. After the 90-day hold expired, I attempted to transfer my funds but was unable to do so. I contacted Square Customer Support and was informed that an additional 30-day hold had been applied solely for potential chargebacks or disputes. I was advised that an email notification had been sent regarding this extension ; however, I did not receive any such communication. For clarity : All disputes associated with my account were resolved in my favor. There are currently zero open disputes. The additional 30-day hold period ended on XX/XX/XXXX. Continued Outreach Since XX/XX/XXXX, after all hold periods had expired, I have made multiple attempts to resolve this matter through Squares customer support channels, including phone calls, email correspondence, and chat support. During these communications, Square representatives informed me that : There were no remaining holds or restrictions on my account. My funds were fully eligible for release. My payout would be issued within two business days following XX/XX/XXXX. I was also instructed to update my banking information to facilitate the payout, which I did in full compliance. Despite following all instructions, my funds have not been released. My most recent written inquiry was submitted on XX/XX/XXXX, at XXXX XXXX through Squares official support email ( XXXX ) ( Case # XXXX ), following several prior attempts. Squares automated response states they aim to reply within 24 hours or the next business day. As of the filing of this complaint, I have received no response. Current Status At present : My funds totaling {$7300.00} have been withheld for over 175 days. All stated hold periods have expired. There are no disputes. There are no active restrictions. I have complied with every requirement communicated to me. Additionally, phone representatives ( on recorded lines ) have confirmed that the only holds ever applied were : The original 90-day hold The additional 30-day dispute hold No other holds are visible on my account, yet my funds remain unreleased. Requested Resolution I respectfully request : Immediate release of my remaining account balance of {$7300.00} Written confirmation that no restrictions remain on my account A formal explanation for the delay beyond the stated hold periods Square has had sufficient time to mitigate risk and resolve disputes. Continued withholding of my funds without explanation is causing financial harm to my business and represents an unreasonable delay. Submitted by : XXXX XXXX XXXX Account Holder The XXXX XXXX XXXX

Company response to consumer: Closed with explanation