Consumer complaint received 2026-03-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Bread Financial Holdings, Inc.
State: NC

Complaint narrative:
Subject : Creditor Reporting Inaccurate Charge-Off and Late Payments After Sale of Account I am submitting this complaint regarding inaccurate credit reporting by the creditor listed in this complaint. The creditor reported this account as a charge-off and subsequently sold or transferred the account to a third-party debt collector. Despite no longer owning or servicing the account, the creditor continues to report ongoing late payments and negative monthly payment history on my consumer credit reports. Once an account is charged off and sold or transferred, the original creditor no longer has the authority to report ongoing monthly delinquencies as if the account remains active. Reporting continued late payments after the sale of the account creates a misleading and inaccurate representation of the account status. This inaccurate reporting has caused significant damage to my credit profile. I previously disputed this matter with the creditor and/or the credit reporting agencies ; however, the inaccurate information continues to be reported. This conduct violates several provisions of the Fair Credit Reporting Act including : FCRA 623 ( a ) ( 1 ) ( A ) - Furnishers may not report information they know or have reasonable cause to believe is inaccurate. FCRA 623 ( a ) ( 2 ) - Furnishers must promptly correct and update information to ensure it is complete and accurate. FCRA 623 ( b ) - Requires furnishers to conduct a reasonable investigation after receiving notice of a writing they know or reasonable believe is inaccurate. FCRA 623 ( a ) ( 2 ) - Furnishers must promptly correct and update information to ensure it is complete and accurate. FCRA 623 ( b ) - Requires furnishers to conduct a reasonable investigation after receiving notice of a dispute from a consumer reporting agency. FCRA 607 ( b ) - Consumer reporting agencies must maintain reasonable procedures to assure maximum possible accuracy of information in consumer reports. FCRA 611 ( a ) - Requires credit reporting agencies to conduct a reinvestigation of disputed information. By continuing to report late payments on an account that has already been charged off and sold, the creditor is reporting information that is inaccurate and misleading. Because the creditor has demonstrated an inability to report this account accurately, I am requesting the following resolution : 1. Immediate deletion of the account from all consumer credit reports. 2. Removal of all late payment history reported after the charge-off date. 3. Written confirmation that the account has been corrected or removed. If the creditor can not verify the accuracy of the reporting with proper documentation showing ownership and the authority to report ongoing activity, the account must be deleted in accordance with the Fair Credit Reporting Act. I respectfully request that the CFPB investigate this matter and require the creditor to comply with federal law.

Company response to consumer: Closed with explanation