Consumer complaint received 2016-11-29 00:00:00
Product: Mortgage — FHA mortgage
Issue: Loan modification,collection,foreclosure — 
Company: Caliber Home Loans, Inc.
State: MS

Complaint narrative:
I obtained a XXXX loan in XXXX, am in modification review with Caliber Home loans since XXXX XXXX. They set a foreclosure sale date of XXXX XXXX XXXX, even tho I am providing all docs requested on daily, weekly basis they have never com pleted a mod pkge. I can not get a reasonable explanation of exactly what is required to qualify for a mod. or the process. 
Caliber bought my loan @ reduced price @ auction XXXX XXXX while I was awaiting Bankruptcy Ct approval of a mod I had been working on from XXXX XXXX since XXXX.This was not disclosed to me or the court. The ct approval was granted in XXXX XXXX for the mod to proceed however XXXX declared me delinquent from XXXX XXXX due to the sale to Caliber.They would not explain why they were dating my pmts to begin be fore the ct approval and because I could not cure the delinq uent pmts they convinced me to RESTART THE MOD PROC ESS which I finally agreed to do. I was in review with until wells advised me of the sale XXXX XXXX by letter advising me they no longer would service my loan, nor finish the modification as all my info was with Caliber. I now question why was I not advised of this 'short sale ' at auction OR offered any any such remedy to help me keep my home? Why did neither wells or caliber ever finish a modification package?? 
I worked with XXXX XXXX from XXXX. I furnished docs on a k daily, weekly basis, with over 100 agents. ( one of whom I was told to work with told me he had XXXX loans but mine was not one of them ) I thought I had a mod in XXXX XXXX, but the follow up paper work they told me to wait for never came, and I had to start the mod process over and a year of being in 'review ' later they set a foreclosure date ( I was in underwriting review ) forcing me into bankruptcy chptr XXXX to stop the sale. The " loan preservation specialist ' handling my loan denied it was ever assigned to her and she wanted me to start the process OVER AGAIN but not assure me it would stop foreclosure. I did continue the mod process after I filed for chpter XXXX in order to reduce my payments and repair my credit. 
No one should lose their home while being told they are in " review ". The homeowner has no knowledge of what is required to 'qualify ' for a modification, or the actual process. 
The modification package is never completed, docs expire and then the package is set to have something expire every day. It is extremely difficult to get info or answers to simple questions, you are just told to give them what they want and 'they will look at it and let you know '. They will not disclose how much income it will require to qualify or how you could improve your situation to qualify, they just wont answer you. They constantly lose doc uments and insist you did not provide them. They ask for docs that are within 2 days of becoming expired. They want invasive info on contributors ( even family ) as if they are qualifying for the entire loan. 
Finally there is no reasonable excuse for taking more than 90 days to complete a loan package on an existing homeowner. 
This process is a scam on an already distressed homeowner and is designed to fail, and their home is offered to a stranger at a foreclosure price, most often below the mortgage balance the homeowner is willing to repay with just some restructuring of the terms. It just is n't right. 
I have put all my savings into this home, I maintain it, I can not replace it. I have dealt in good faith and I have been lied to, misled, misrepresented to by XXXX mortgage cos. 
promising to help me, I have been subjected to tremendous stress, and financial ruin only to face the loss of my home to a totally NON ACCOUNTABLE corporation through THEIR under handed dealings for their gain.

Company response to consumer: Closed with explanation