Consumer complaint received 2026-01-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Dear Bank of America Customer Service, I am writing to formally dispute and request a full, retrospective waiver of {$350.00} in interest charges that were recently assessed on my credit card account. These charges are the direct result of Bank of Americas processing errors and misleading account information, despite my timely actions and reliance on guidance from your customer service team.

Background and timeline : 1. I manually paid my statement balance.

2. A few days later, my autopay still pulled the full statement balance, resulting in what appeared to be a double payment totaling over {$26000.00}. 
3. When I saw both payments posted, I immediately contacted Bank of America to request a refund. I explicitly asked the agent to verify whether both payments had actually been received, as I was unsure whether my external bank would allow such a large transaction.

4. I was assured by the agent that Bank of America would only issue a refund after verifying that two payments had been successfully received.

Despite this assurance : One of the payments was later returned ( posted on XXXX ). Bank of America then issued a refund for the same amount after review ( posted on XX/XX/XXXX ), effectively creating a double refund. At no point did my statement or the mobile app interface indicate an outstanding balance. Both showed a statement balance of {$0.00}, leading me to reasonably believe my account was in good standing. 

I have screenshots of both the monthly statement and the mobile app interface from this period showing a zero balance and no amount due. Based on the information presented to me by Bank of America, there was no reasonable indication that any balance or interest would accrue. 

It was therefore extremely surprising to receive the following months statement reflecting XXXX XXXXin interest charges, stemming from an internal correction that I neither caused nor could have reasonably detected. 

Key points : - I have never missed a payment and always pay my balances in full. 
- I have spent over {$50000.00} in the past year across my Bank of America credit cards.

- I maintain a checking account, two personal credit cards, and one business credit card with Bank of America. 
- I acted promptly, transparently, and in good faith, and relied on explicit assurances from your customer service representative. 
- The interest charges arose solely due to Bank of America issuing a refund after determining a payment had already been returned, while the account interface continued to show no balance due. 

Given these facts, I expect Bank of America to retrospectively waive all interest charges associated with this error, including any interest already posted and any interest that may have accrued during the review period, as a goodwill gesture.

If this issue can not be resolved, I will regrettably have to reconsider my banking relationship and proceed with closing my Bank of America checking account, two personal credit cards, and one business credit card. I will also proceed with submitting a formal complaint and providing supporting documentation, including screenshots of app interface. This is not an outcome I prefer, but I do expect fair treatment when errors originate from the bank and when account information provided to me was misleading. 

I appreciate your prompt attention to this matter and look forward to a resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation