Consumer complaint received 2024-07-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Byrider Franchising, LLC
State: IN

Complaint narrative:
Before signing the loan installment agreement on XX/XX/year>, for the purpose of purchasing a vehicle from Byrider, a buy here pay here dealership, I wasn't offered and never received the Truth in Lending disclosures as a part of the loan papers given to me by the company. At no time was any aspect of TILA explained or given to me. On the contrary, Byrider used unscrupulous deceptive sells and loans tactics in getting me into a high priced loan that they knew that I could not afford based on my credit score. They charged me {$24000.00} more than the value of the vehicle and added on false fees. ByRider took advantage of me knowing their vehicles are unaffordable, unsustainable for customers and results in substantial economic harm. They employed misleading sells tactics that obfuscate the true costs and terms to me. They purposely did not disclose the total price of the vehicle or reveal the price when I asked as an effort to keep me off guard and unable to compare prices with other vehicles.The high fixed interest rates, inflated car prices, added on false fees, and limitations of the extended repair contracts allegedly make repayment under the program unrealistic for myself and other customers which would explain why over half of XXXX 's deals fail or end in repossession.They sold me a defective vehicle and that violated the contract. The vehicle over heated the same day after purchase and I rushed it back to Byrider and asked for a full refund in which I was denied. I took the vehicle to their service station where they examined it and said that it needed a new thermostat. The date was set for XX/XX/year> to put in the XXXX, but on that day, the engine locked up making the vehicle inoperable. I sent Byrider and CNAC aNotice of Intent to Rescind, XXXX XXXX XXXX, Cease and Desist, and letter of validation dated XX/XX/year>. This is in violation and failure to honor a valid rescission request under TILA. ByRider has ignored all of my attempts at seeking a resolution. This is a blatant disrespect and disregard form consumer rights and warrant the imposition of the penalties and remedies to the fullest extent of the law.They have even committed forgery and identity theft by reporting a different APR rate of 23.14 % instead of the 21.000 % APR listed on my Deal Recap Sheet. They also reported that I pay {$580.00} per month, when I pay {$340.00} bi-weekly of deferred payments until XXXX when the payments would be {$240.00} XXXX XXXX Had I not discovered the inaccurate reporting showing up on my XXXX XXXX and XXXX Accounts, I wouldn't have been aware of the perjury and identity theft. ByRider in bad faith retaliated by refusing to disclose the loan papers that I have asked for repeatedly and by making threats to repossess and sell the vehicle. By law, they shall be held in default for not responding to my Notice to rescind. Their direct refusal to answer my Notices, Demands, and Allegations shows their arrogance and unscrupulous conduct towards me as a consumer. I have a right to litigate against them for violating me, but they do not have the right to act above the law and act as if they do not have to adhere to the rules, codes, statutes, and laws. The Courts will see this as a violation and ByRider may end up unable to refute the facts as presented and uncontested appropriately. Just because I am representing myself in this matter, ByRider shall not be able to defy the rules, procedures, timelines and timeframes already legally binding on all. It isn't fair. Please see the relevant complaint filed with the XXXX  ( ID XXXX )

Company response to consumer: Closed with explanation