Consumer complaint received 2026-02-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Credit denial
Company: Exeter Finance, LLC.
State: NV

Complaint narrative:
I am filing this complaint against Exeter Finance LLC for failure to provide a required credit application decision notice in violation of the Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 ( d ), and its implementing regulation, Regulation B, 12 CFR 1002.9. The facts supporting this complaint are as follows : XXXX or about XX/XX/XXXX, I visited XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Nevada, XXXX purchase a XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). As part of the vehicle purchase process, the dealership submitted my credit application to Exeter Finance LLC for financing consideration. 2.Exeter Finance LLC accessed my consumer credit report on XX/XX/XXXX, which is confirmed by a hard inquiry visible on my credit report from that date. This hard inquiry is direct evidence that Exeter Finance received my credit application, deemed it complete enough to warrant a credit pull, and began evaluating it. Under the Fair Credit Reporting Act, accessing a consumer 's credit report requires a permissible purpose, and in this case that purpose was my credit application. 3.Despite pulling my credit report and evaluating my application, Exeter Finance LLC has never provided me with any notice of the decision on my application. I have received no approval notice, no adverse action notice, no denial letter, and no counteroffer. Under ECOA and Regulation B, a creditor is required to notify the applicant in writing of the action taken on a completed credit application within 30 days. As of the date of this complaint more than 60 days after the application date I have received no such notice. 4.When I contacted Exeter Finance directly to request a copy of the decision on my application, I was told to ask the dealership. This response is wholly inadequate and does not satisfy Exeter 's statutory obligation. Under ECOA, the duty to notify the applicant of the credit decision rests with the creditor in this case, Exeter Finance not with the dealership that served as an intermediary. The dealership can not fulfill the creditor 's obligation under federal law, and Exeter 's attempt to redirect me to a third party is itself a violation of the Act. 5.The vehicle was ultimately financed through XXXX XXXX XXXX XXXX XXXX XXXX annual percentage rate of 17.87 % over a term of 68 months. Without knowing whether Exeter Finance approved my application and, if so, at what rate and terms I can not determine whether I was placed into less favorable financing when better terms may have been available. This lack of transparency raises serious concerns about potential dealer rate markup and financing steering practices, which are exactly the kinds of harms that ECOA 's disclosure requirements are intended to prevent. 6.I have sent a formal written demand to Exeter Finance LLC via XXXX XXXX Mail XXXX XXXX Receipt Requested, dated XX/XX/XXXX, demanding that they provide the decision notice within 30 days. I am filing this CFPB complaint concurrently to create an official record of Exeter 's non-compliance and to seek the Bureau 's assistance in compelling Exeter to fulfill its legal obligations.

Company response to consumer: Closed with explanation