Consumer complaint received 2025-09-17 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Charged too much interest
Company: SYNCHRONY FINANCIAL
State: VA

Complaint narrative:
XX/XX/XXXX Synchrony Bank RE : Care Credit Rewards XXXXXXXX XXXX XXXX  XXXX XXXXXXXX XXXX XXXXXXXX Re : Care Credit end XX-XXXX Soc. Xx-XXXX Dear Billing Inquiry Dispute Center : I am disputing my XX/XX/XXXX billing statement showing an interest charge of {$2000.00}, as well as the XX/XX/XXXX statement interest charge of {$71.00} ( {$2000.00} total ). I am filing this letter in accordance with your dispute policy stated on page XXXX of the XX/XX/XXXX billing statement, which states that I have XXXX  days to dispute the error, i.e., through XX/XX/XXXX. My original purchase was for {$4000.00} on the account ending in XXXX, and I was told that if I made monthly principal payments of {$120.00}, I would not be required to pay any interest, which I have made. Care Credit did not properly set up $ XXXX = {$160.00}. This is an error on your part. Apparently, you transferred my balance to a new account ending in XXXX in XX/XX/XXXX, and again failed to correct it. Either by adjusting the payment amount or by resetting the expiration for XXXX  months from that date, i.e., XX/XX/XXXX. Further, I was not given adequate notice of your pending egregious charge of {$2000.00} made on XX/XX/XXXX before I became aware of it by logging into my Synchrony account on another matter today, XXXX. 

I have exhausted my resources with your chat feature and phone center. I have not been able to get your representative to correct the error nor allow me to cure the dispute by submitting the remaining principal balance within your XXXX grace period ( XXXX ). As you can see from the attached documentation, which I was able to obtain from your rep today, I owed {$1100.00} on the XXXX statement due XX/XX/XXXX. I subsequently made the auto-payments set up months ago on my bank account of {$120.00} on XX/XX/XXXX and XX/XX/XXXX with no knowledge of your pending interest charge. Therefore, I owe the remaining {$860.00} in principal, which I am remitting in full ; see the check attached. ( {$1100.00} - {$250.00} = {$860.00}. ) My dentist was gracious enough to offer me your Care Credit service in good faith, and I have copied him on this correspondence to let him know what a disreputable service you are. I consider your treatment and disreputable practices to be in bad faith at best, and more likely a violation of usury laws and a form of entrapment on your part. You have intentionally miscalculated a payment amount, put your client on autopay so that the client has no regular visibility to the detail, and then slapped them with an effective interest of 2,155 %! ( $ XXXX {$1100.00} outstanding principal = 179 % annually x XXXX  months = 2,155 % monthly ). This is amazing and must be illegal. Taken to its logical extreme, I could have a {$10.00} balance, and you could charge {$2000.00} interest the next month? I insist that you grant me the XXXX dispute window stated in your disclosures. Please consider my {$860.00} payment in full and kindly send me an updated statement showing the reversal of the erroneous interest charges and a XXXX balance outstanding. 

Finally, I have filed a complaint with the Consumer Financial Protection Bureau ( CFPB ) who will be following up with you. 

Sincerely XXXX. XXXX -XXXX  XXXX CareCredit XXXX XXXX .. - c.c. XXXX. 
XXXX cfpb-electronically at XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief