Consumer complaint received 2024-08-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
Subject : Formal Request for Correction of Credit Report Inaccuracies Case Numbers : XXXX ( XX/XX/XXXX ) and XXXX ( XX/XX/XXXX ) Dear CFPB, I am writing to formally request your intervention in rectifying persistent inaccuracies in my credit report as supplied by Equifax. Despite my diligent attempts to resolve these discrepancies directly with the credit reporting agencies, the inaccuracies remain unresolved, thereby adversely impacting my creditworthiness. 

Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i ( a ) ( 7 ), I am afforded the right to a detailed explanation of the verification procedures employed to ascertain the accuracy of disputed information. My concerns specifically pertain to the reporting of my XXXX XXXX account ending in XXXX. Equifax, in its investigation for claim number XXXX, confirmed the account 's status as " Paid as Agreed '' without any late payments recorded. However, despite this confirmation, Equifax has not updated the information accordingly, despite my repeated disputes through both the CFPB portal and written correspondence. 

Recent communications dated XX/XX/XXXX and XX/XX/XXXX, indicated amendments to the account information, including the removal of certain remarks. Notably, however, the communications from Equifax via the CFPB portal were insufficient and did not reflect these resolutions, thus leaving the case unresolved in the portal. This raises significant concerns regarding the thoroughness and credibility of Equifax 's investigative processes. 

I formally request the following documentation and compliance : 1. Comprehensive Verification Process : A detailed account of the procedures used to verify the disputed information, including all relevant documentation, communications, and procedural steps. This should encompass the methodology of investigation, contact information for all involved parties, and any evidence supporting the claims of reported late payments. 

XXXX. Proof of Permissible Purpose : Documentation that affirms explicit authorization was granted for the reporting of the disputed items, in accordance with 15 U.S.C. 1681b. Without such authorization, the inclusion of these items in my credit file constitutes a violation of the law. 

Should the requested documentation and verification not be forthcoming within 15 days, I will have no choice but to pursue immediate actions to rectify my credit report by removing erroneous information, correcting the record to accurately reflect the account as paid and free of late payments, and eliminating any unauthorized entries lacking requisite written authorization. 

Furthermore, should the credit reporting agency neglect to fulfill these legal obligations, I will seek all available legal remedies, including potential monetary damages resulting from inaccurate reporting and non-compliance with the FCRA. 

Given the urgency of this matter, I implore the CFPB to take swift action to ensure that Equifax adheres to its legal responsibilities under the FCRA. Ensuring accountability for the accuracy and integrity of reported information is essential. Your assistance is crucial in addressing these discrepancies and restoring the accuracy of my credit report. 

I have attached my credit reports for XXXX and XX/XX/XXXX, which clearly illustrate the disputed inaccuracies. 

Thank you for your prompt attention to this matter. I anticipate your response and the necessary corrective measures from the credit reporting agencies.

Company response to consumer: Closed with explanation