Consumer complaint received 2024-08-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am writing to formally file a complaint against TransUnion for reporting inaccurate, incomplete, and unverifiable information on my credit report, specifically related to the account Account number starting in [ XXXX ]. This reporting is a clear violation of my rights under the FCRA, GLBA, PRIVACY ACT OF 1974, TILA & ECOA.

According to 15 U.S.C. 1681e ( b ), Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. TransUnion has failed to comply with this requirement. Specifically : Inaccurate Open Dates : The open date for this account is incorrect.

Inaccurate High Credit Limit : The high credit limit associated with this account is inaccurately reported.

Unverifiable Information : The information provided is incomplete and can not be verified.

These inaccuracies are damaging my creditworthiness and financial standing.

Violations of 15 U.S.C. 1666B Timing of Payment : This account is also reporting inaccurate late payments, violating my rights under 15 USC 1681a 15 USC 1681S-2, 15 USC 1681 2 ( A ) ( I ) & 15 U.S.C. 1666B.

According to 15USC 1681s-2 ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

15 USC 1666B A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

My account is set up to receive all notifications and statements by mail. However, the creditor did not follow the law, as they failed to mail or deliver any notice within 21 days before the payment due date. Without proper notice, a payment can not be legally treated as late, and the reporting of late payments is therefore both inaccurate and unlawful.

15 USC 1681 2 ( A ) ( I ) Talks about Transactions & Experiences between the consumer & the person, which persons means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity, is NOT included in the consumer report it is in the Exclusion Section. This must be removed immediately because if NOT this would fall under 15 USC 1681N Civil liability for willful noncompliance.

There are also more inaccurate information that is being reported with this account as well, the account mention is also being reported as an inaccurate charge off on my credit profile that is extremely miss leading. TransUnion is furnishing inaccurate information, The erroneous charge-off is adversely affecting my credit score and, consequently, my financial health. Misreporting of Income : A charge-off is considered as income, and it is improper to report such income on a credit profile. To date, I have not received a 1099-C form related to this charge-off, which further underscores the inaccuracy of this report. Income can not be legally reported on a credit profile, and this misreporting is misleading and damaging. Lack of Permissible Purpose : Under 15 USC 1681b, consumer reporting agencies must have a permissible purpose to furnish a consumer report. According to subsection ( 2 ), this can only be done in accordance with the written instructions of the consumer to whom it relates.

According to 15 USC 6801 states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.

Also 15 USC 6802b - 6805 shows I have the right to opt out. 16 CFR 313.7f states how I have the right to opt out at anytime.

These laws are put in place for me as a federal protected consumer & I have the right to speak on the inaccurate information that is being furnished on my credit report, I have the right to a fair & accurate consumer report under 15 USC 1681 & TransUnion is not doing that. I am requesting for action given these clear violations I respectfully request the CFPB not only investigate the inaccuracies and violation committed by TransUnion & Ensure that TransUnion corrects or removes the inaccurate, incomplete, and unverifiable information from my credit report. Address the improper reporting of late payments, as this is a direct violation of my rights under 15 U.S.C. 1666B. These inaccuracies are unjustly affecting my credit profile and financial stability. I urge the CFPB to take swift action to rectify this situation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief