Consumer complaint received 2025-11-14 00:00:00
Product: Debt collection — Medical debt
Issue: Electronic communications — Frequent or repeated messages
Company: BALANCED HEALTHCARE RECEIVABLES, LLC
State: OR

Complaint narrative:
I received multiple texts and even an email from " Balanced Healthcare Receivables '' which somehow got information about a medical bill of mine which had the amount changed and had not gone to collections. The first text said " XXXX, your XXXX XXXX XXXX XXXX account for {$340.00} is now with BHR LLC Debt Collector. We can help resolve the acct. Call XXXX. For important info or to pay : XXXX XXXX XXXX XXXX  of acct related Msgs may vary. Msg & DataRatesMayApply. To optout txt STOP '' and the second said XXXX : XXXX XXXX XXXX XXXX has recently placed an acct with BHR LLC-Debt Collector. Your current balance is {$340.00}. To pay today visit XXXX XXXX XXXX  To optout reply STOP '' The email somehow contained my home address and reads as follows : " Balanced Healthcare Receivables is a debt collector. We are trying to collect a debt that you owe to XXXXXXXX XXXX XXXX XXXX XXXX XXXX We will use any information you give us to help collect the debt. Date of Service : XX/XX/XXXX Our information shows : You had an account with XXXXXXXX XXXX XXXX XXXX XXXX XXXX with account number XXXX. 
As of XX/XX/XXXX you owed : {$340.00} Between XX/XX/XXXX and today : You were charged this amount in interest : + {$0.00} You were charged this amount in fees : + {$0.00} You paid or were credited this amount toward the debt : - {$0.00} Total amount of the debt now : {$340.00} Tap/Scan QR code to visit our website. 
https : //www.bhrllc.com/consumer-payments How can you dispute the debt? 
Call or write to us by XX/XX/XXXX, to dispute all or part of the debt. If you do not, we will assume that our information is correct. 
If you write to us by XX/XX/XXXX, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may use the form below or write to us without the form. You may also include supporting documents. We accept disputes electronically at mailto : XXXX What else can you do? 
Write to ask for the name and address of the original creditor, if different from the current creditor. If you write by XX/XX/XXXX, we must stop collection until we send you that information. You may use the form below or write to us without the form. We accept such requests electronically at mailto : XXXX. 
Go to www.cfpb.gov/debt-collection to learn more about your rights under federal law. For instance, you have the right to stop or limit how we contact you. 
Contact us about your payment options. 
Monday - Thursday XXXX - XXXX Friday XXXX - XXXX Toll Free : XXXX BALANCED HEALTHCARE RECEIVABLES XXXX XXXX XXXX XXXX, NH XXXX How do you want to respond? 
Check all that apply : I want to dispute the debt because I think : This is not my debt. 
The amount is wrong. 
Other ( please describe on reverse or attach additional information ). 
I want you to send me the name and address of the original creditor. 
I enclosed this amount : $ \ Make your check payable to Balanced Healthcare Receivables. 
Include the file number XXXX. '' It was sent to an XXXX Hide My Email address that I never shared with the hospital. And, the hospital confirmed that the account had not gone to collections and if it had, it would have gone to another company than the one claiming to have it.

Company response to consumer: Closed with explanation