Consumer complaint received 2025-01-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CARD Corporation
State: GA

Complaint narrative:
From XX/XX/XXXX through XX/XX/year>, I deposited a total of {$520.00} from my CARD premium checking account unto my XXXX account in the following amounts : {$180.00}, {$16.00}, {$140.00}, {$22.00}, {$22.00}, {$22.00}, {$100.00}, and {$20.00}. 
I used these funds to purchase cryptocurrency via the merchant XXXX. The transactions were successfully deposited into my XXXX account and debited from my premium checking account, as confirmed by both my transaction transcripts and email receipts from XXXX. I have made several transactions from my premium checking account to my XXXX account in the past. However, on XX/XX/year>, the bank reversed my deposit transactions with XXXX and withdrew {$320.00} from my XXXX account. These withdrawals were in increments of : {$18.00}, {$1.00}, {$19.00}, {$0.00}, {$1.00}, {$24.00}, {$93.00}, {$6.00}, {$130.00}, {$8.00}, {$19.00}, and {$2.00}. 
Despite this, when I contacted the Card Premium Checking customer service XXXX days later, I was informed by a supervisor named " XXXX '' ( after speaking with XXXX representatives prior that also hung up in my face after I explained ) that the bank has no record of these reversals or the deposits except for {$140.00} and {$16.00} on XX/XX/year>. This is incorrect, as I have verified documentation proving the {$520.00} deposited and the bank reversed and withdrew {$320.00} from my XXXX account on XX/XX/year>. I have the following documentation. 
Transaction history from XXXX XXXX. 
Emails and transaction records from XXXX  Statements between my premium checking account showing the withdrawals and deposits. 
I request the CFPB to fully and thoroughly investigate this matter and assist in holding the bank accountable for : Not Properly reviewing and reconciling the disputed transaction of the deposit of {$520.00} on XX/XX/XXXX and XXXX and a reversal of {$320.00} from my XXXX account on XX/XX/year>. Card premium checking is only accounting a deposit of {$110.00} and {$16.00} on XX/XX/year>. Not the deposits of the total of {$360.00} into my XXXX  account. I also disputed a {$16.00} dollar charge and was ignored also. XXXX XXXX has violated and breached of terms and conditions. Also the XXXX XXXX Policies. Returning of the {$320.00} to my account. Providing a clear explanation and resolution for the discrepancy but hanging up on me as I talking. I have the documentation of the following Transaction history from XXXX XXXX. 
Transaction confirmations and emails between XXXX  account and XXXX XXXX XXXX Card.com XXXX checking statements.Notes from conversations with b PathwardNationalAssociationCard.comPremiumchecking customerservice and supervisor.The unaccounted deposit of the remaining {$360.00} reversal of {$320.00} out of my XXXX  account by XXXX XXXX XXXX Card.com XXXX checking has caused financial hardship because of the fraud. Deceptive and misleading practices. Violation of XXXX XXXX XXXX. Also undermined my trust in the banks processes. Tort Damages and humility for my family and Denial of my credits. Despite providing clear evidence, the banks failure to acknowledge and resolve this matter has caused undue stress and inconvenience to us all not be accepted by any finance institution.

Company response to consumer: Closed with explanation