Consumer complaint received 2025-02-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX ga XXXX XXXX XXXX XX/XX/XXXX Equifax XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Dear Equifax Dispute Resolution Team, Subject : Dispute Regarding Credit Report Information and the Recent Equifax Lawsuit I am writing to dispute information on my credit report in light of the recent settlement related to the Equifax data breach. As you are aware, Equifax reached a settlement in XXXX, in which it was determined that the companys handling of consumer data led to a massive breach that affected millions of individuals. As a result, I am requesting that inaccurate or outdated information resulting from this breach be thoroughly reviewed and corrected. 

Here are the details of the dispute : Name : XXXX XXXX Date of Birth : XXXX Address : XXXX XXXX XXXX XXXX ga XXXX Account or Item in Dispute : dept of education nelnet Description of Discrepancy : I have no knowledge of this account. I believe it to be fraudulent.

In accordance with the settlement terms and your responsibility to ensure the accuracy of the information on my credit report, I request that this matter be reviewed and corrected. Please confirm the specific actions that will be taken to resolve this issue or any steps I may need to follow for further action.

I have attached supporting documents, including my identification. 

I appreciate your prompt attention to this matter and look forward to receiving a response within the 30-day period specified under the Fair Credit Reporting Act ( FCRA ).

Thank you for your assistance. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ga XXXX XXXX XXXX XX/XX/XXXX Equifax Dear Sir/Madam , Subject : Dispute Regarding Inaccurate Information on My Credit Report I am writing to formally dispute inaccurate information on my credit report. I recently obtained a copy of my credit report from your agency, and I identified the following errors that require correction : Item in Dispute : student loan Date of Report : XX/XX/XXXX Discrepancy : I have no knowledge of this account.

I believe this information is incorrect due to no knowledge of this account or said creditors.

I request that you investigate this matter and correct the inaccurate information as soon as possible in accordance with the Fair Credit Reporting Act ( FCRA ). Please provide me with the results of your investigation or an updated credit report reflecting the corrected information.

For your reference, I have attached the following supporting documents : My identification card Please confirm that this issue will be investigated and corrected within the required 30-day period. If you need additional information from me, do not hesitate to contact me at [ your phone number or email address ].

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation