Consumer complaint received 2026-03-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Struggling to pay your loan — 
Company: Opportunity Financial, LLC
State: VA

Complaint narrative:
I took a loan from Opp Loans on XX/XX/year> accepting {$1600.00} they applied to to a previous loan from them during refinancing. They gave me a amount around {$1600.00}. They currently take a payment from me of {$66.00} every week when I get paid. They stated they do this as they want the payments from your paycheck from your employer. I have placed stop payment on them as I have found illegal terms of this loan and dispute it. When I applied for the loan they advertised their self as XXXX XXXX, when disputing this they stated they are operating under a XXXX Bank in Utah. I disputed that the interest rate in Virginia for unlicensed lenders such as there self is 12 % under usury law, they stated they are following Utah Law as they use XXXX bank. They are charging 178.29 % interest. As far as them operating under XXXX bank in utah this was never disclosed as on the contract they provided an address in XXXX VA so I assumed they were following Virginia law until I have discovered I have made multiple payments and the balance is not decreasing by much at all. When disputing the interest rate and terms of their loan they stated they are not going to adjust the amount or take a settlement and state when I asked for a breakdown of payments and interest and how applied in writing and signed by them they ultimately refused and stated to just look at their website which the information on their website does not show this just shows my payment was applied. They are violating state of Virginia interest caps using a rent a bank scheme without disclosing it until you dispute it as they used an address in Virginia. To me this is unenforceable. They are making it hard for me to financially survive as I am paying on a loan that seems never-ending. I paid {$1200.00} on the first loan of {$1500.00} and took a loan refinanced for {$1600.00}, they sent me {$610.00}. They applied {$980.00} to the {$1500.00} loan and gave me {$610.00} they are saying I owe them XXXX which seems off to me and nobody can provide written documentation or a settlement when asked to remove the interest and just pay what I owe. They are practicing predatory lending and something needs to be done. I also requested that they do not report negatively to the credit bureaus as their contract is void by law due to the illegal terms and falsely advertising as opp loans with an address in XXXX va but now state they are finwise bank. I have paid {$980.00} on the first loan and {$850.00} on this loan but still showing I owe a high amount and they refuse to lower their interest. Doing research there was a lawsuit in Virginia by the attorney general and as well in DC and other states for them operating in this manner in which they had to settle with the people they loaned too. I am asking that you investigate into this manner and please advise. They continue to wan na take my money and my loan is not getting anywhere being paid off. They also charged fees for initiating the loan which is illegal if they are not licensed in Virginia.

Company response to consumer: Closed with explanation