Consumer complaint received 2026-01-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Selene Holdings LLC
State: FL

Complaint narrative:
Appeal and Request for New Loss Mitigation Review Date : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Dear Selene Finance, This submission constitutes an appeal of the prior loss mitigation determination and a request for a new loss mitigation review and consideration for a payment-based loan modification. 

The Trial Modification Plan references and incorporates the original promissory note without amendment or reformation, while simultaneously applying conventional loss mitigation criteria. The governing terms of the promissory note itself were never modified.

The servicer acknowledges that the promissory note reflects FHA-specific language and an FHA case number ; however, the prior loss mitigation review nevertheless relied on conventional investor guidelines, which appears inconsistent with the governing terms of the note. The prior loss mitigation review therefore appears to have been conducted using conventional investor guidelines despite the FHA-insured note form and FHA language reflected on the promissory note. I do not concede that FHA guidelines are inapplicable. This issue remains disputed and is currently the subject of pending litigation.

Additionally, my household expenses have increased since the prior loss mitigation review, and the most recent loan modification approved on XX/XX/XXXX, which proposed a repayment-based monthly payment of {$2900.00}, is not sustainable on a month-to-month basis and presents a heightened risk of re-default. 

After reviewing my prior loss mitigation submission dated XX/XX/XXXX, I discovered that my household expense worksheet was inadvertently incomplete and did not fully reflect my actual monthly expenses. As a result, the prior loss mitigation review was conducted using inaccurate expense data, which materially affected the affordability analysis and the resulting determination. 

I am therefore submitting corrected and complete expense information and respectfully request a new loss mitigation review based on my current and accurate financial circumstances. 

A sustainable, payment-based loan modification would require adjustment of the loans interest rate, and/or term, and/or principal balance using recognized loss mitigation tools, as maintaining the current interest rate does not result in an affordable long-term payment. 

Accordingly, I am requesting a new loss mitigation review and consideration for a payment-based loan modification based on my current financial circumstances and corrected expense information. 

This submission is made solely for purposes of loss mitigation review and is submitted without prejudice and without waiver of any claims, defenses, counterclaims, or legal arguments, all of which are expressly reserved. I respectfully request that any further loss mitigation review be conducted without prejudice to my legal claims and based on a correct determination of the loans governing terms. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation