Consumer complaint received 2020-06-23 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: Mr. Cooper Group Inc.
State: NY

Complaint narrative:
I have been struggling to pay my Mortgage since I had a horrible car accident. I catch up and then life happens and I run behind. I just went to XXXX to send {$9000.00} which I received from Unemployment and Mr. Cooper who I was sending it to would not allow me to pay them. I spent an hour and a 1/2 at the XXXX store with the Supervisor and 2 other wonderful employees. After they would put in the information it the computer would say : invalid Account. : I called Mr. Cooper from the store to confirm my Account number and the Representative confirmed it. The Supervisor, XXXX from XXXX tried it again. It had the same message, " Invalid Account. '' The computer gave a telephone number to call of XXXX. We called it from the store and that is a Company called XXXX, the automated asked for my account number and being I had no idea who they were I had no account number to put in automatedly so I waited for a Representative to pick up the phone which she did and she had no record of my account. Clearly because I don't have one with them. She did offer me to pay her the {$9000.00} and she would give it to my Mortgage Company, Mr. Cooper. Apparently she thought I was stupid. I then called Mr. Cooper back because they have been XXXX with my account for 2 years. There was a class action suit against them by the Justice department of XXXX XXXX dollars. I filed to get in it but because I have a horrible situation with a man, XXXX XXXX from my town which I campaigned against he has gone on a witch hunt for me they listened to my telephone calls and got the information of every Company I deal with and found some criminal to do favors in these Company 's. He was a past Police Commissioner so he has a lot of pull. He resigned after 6 months due to a scandal. He also worked at the DAs office and had to resign from there as well. This shows that this man has absolutely no integrity and is better know as a dirty cop. I spoke then to XXXX at Mr. Cooper who informed asked me how much I was sending and I told her {$9000.00} she informed me that It was not the minimum payment amount they were requesting. I asked her what was the amount and informed her that we were in a pandemic and there was no minimum amount as she told me I was in the forebearance issued by the Cornona Virus Care Act. She would not give me the amount because clearly that would be illegal during this pandemic. XXXX kept putting me on hold I was on the phone with her for over an hour. She then came back on the line and said to try again that it should work now. I went in the store and tried it again while XXXX, of Mr. Cooper was on the phone listening and again it did not work and the message on the computer was " Invalid Acct # - Not minimum payment amount. '' The forebarance she explains expires on XX/XX/2020. My Attorney told me that I could make payments and I should and before XX/XX/2020 they would have to offer me some relief. They have taken me off of line from making payments numerous times. They purposely are trying to push me into foreclosure. What should I do? I wanted to pay them the {$9000.00} plus by XX/XX/2020 I should have another {$3000.00}. I wanted to pay them as much as possible before I asked for any relief which has to be done by XX/XX/2020. They have denied me any modifications when was eligible. Please help me to make this Company act accordingly as I have many recordings that will show their illegal activities. 

Please contact me at XXXX. My mail is taken from the Post Office as well as my postman and a postwoman signed 2 certified letters in the past that I received from Mr. Cooper. I found out that XXXX XXXX use to run the XXXX XXXX Post Office so therefore they are doing it for him. I have never seen so many criminals with badges. Federal, State etc ... 

I am patiently awaiting your reply. My internet and telephones are compromised as well so if you call my number and I don't answer your call would have been deviated. Please help me.

Company response to consumer: Closed with explanation