Consumer complaint received 2021-09-17 00:00:00
Product: Payday loan, title loan, or personal loan — Title loan
Issue: Received a loan you didn't apply for — 
Company: OneMain Finance Corporation
State: DE

Complaint narrative:
The exact reason wasnt listed in the multiple choices provided! 
I received a loan offer/solicitation from One Main FInancial in XX/XX/XXXX and following the death of my mother XXXX XXXX was in need of financial help. I called and spoke with a local branch employee who collected some info them indicated i was approved for an {$11000.00} loan/line of credit. 
They stated they would pay off /take over my existing car loan and payments would be made to them should I accept! I have been employed with XXXX XXXX XXXX for three years however, at the time I called/met with the lender I was on 100 % paid short term leave. Additionally i was VERY transparent about that! They assured me that wasn't an issue as again it was a paid leave and told me that an added benefit ( the main issue ) they offer is insurance that would cover me should I need to stay under a doctors care or if i was ever to need an additional leave, was hospitalized, etc., they would satisfy 100 % of my monthly installments while I was under a doctors care. I met with a banker at One Main Financial on XXXX XXXX XXXX XXXX In XXXX, DE on XX/XX/XXXX and was sold a lie. 

My monthly premium for a 60 month loan was {$390.00} ( with interest ) & with the XXXX insurance I was sold/ promised brought the monthly payment to {$440.00} I have paid said loan ( to-date ) including the XXXX insurance premium sold to me and outlined in my contract. 
On XX/XX/XXXX I was placed on an XXXX XXXX by my doctor ( paid ). XX/XX/XXXX - XX/XX/XXXX to be exact! Shortly after I reported the leave to the manager at One Main ( XXXX XXXX XXXX ). I made a payment on the account at that time and I offered to make an arrangement with him for the remaining balance. I wasn't sure how the claim process worked with One Main so I also asked him if I should continue to make regular payments while waiting on the requested correspondence to post ( from my DR. & Human resources team and/or for the claim to be approved. " Don't worry about that, Im certain your claim is going to go through. '' was the reply from XXXXOne Main 's on site branch manager.

I worked vigilantly with my HR team and my doctor to ensure all paperwork and request made by One Main were accommodated in a timely manner. After confirmation from XXXX that all paperwork was received he advised me the insurance claim would likely be approved in a few days and set the expectation that I would likely hear from him Wednesday ( XX/XX/XXXX ). 
I never did hear from XXXX ( or anyone at One Main, Or their insurance provider ). Following a voluntary review of my credit report I noticed that every month my credit score was descending. XXXX reports XX/XX/XXXX as down -79PTS following another derogatory remark by One Main Financial. I called to address this and spoke with an employee named XXXX on Wednesday XX/XX/XXXX and at that time he informed me that my claim for the insurance ( I was so convincingly sold, once upon a time ) was denied. He rambled some things I think even he knew he wasn't suppose to say and followed it up with an " I don't want to go any further but will have XXXX call you! '' Once again, No call back from them. Not surprised. 
I decided I would call XXXX today Thursday XX/XX/XXXX as surely this was some kind of mistake and was advised that my claim was, in fact, denied. XXXX stated that when I was sold the loan, I shouldn't have been offered the insurance as I didn't " technically '' qualify for it. He said they took it away/canceled me without my permission and with my payments being made! Changing the terms of my loan, the loan they sold me entirely! He said that he wasn't sure what to do and indicated he had no control over a solution and referred me to their executive team. Before I have another conversation with One Main I would like to seek legal counsel and/or attempt some relative mediation. Should I have not attempted to file a claim I would have continued to pay for this insurance for the life of the loan. More than that, I wouldn't have accepted the loan in the first place! It is my understanding that as a financial institution they have an obligation to be forthcoming and avoid deceptive sales practices. Additionally this violates a number of my other rights as a consumer and has drastically impacted my credit score, leaving me almost in financial ruin. I was referred to you by XXXX XXXX P.A ( Not retained at this time ), and I look forward to your help. Please advise me of any next steps or anything I can do to help expedite any process in place. I desperately need my credit report updated any my balance adjusted. The truth is I would have never taken out this loan without said insurance as my health has been less than ideal since my mothers death. They should annul this arrangement following their dishonest sales practice and the multitude of regulatory violations. Thank you for your time.

Company response to consumer: Closed with non-monetary relief