Consumer complaint received 2026-05-13 00:00:00
Product: Credit card — Store credit card
Issue: Fees or interest — Problem with fees
Company: SYNCHRONY FINANCIAL
State: AL

Complaint narrative:
I. Description of Core Forensic Account Audit & Primary Discrepancies I am filing a formal consumer protection complaint against Synchrony Bank ( CareCredit ) for structural billing fraud, predatory deferred interest manipulation, deceptive web-portal statement suppression, and unauthorized add-on fee packing. This store card account was established on XX/XX/XXXX, with a strict contractual credit limit of {$1000.00}. On that date, an initial healthcare transaction was executed for exactly {$740.00} under a marketed " interest-free '' promotional framework. As of my latest statements, Synchrony Bank reports an artificially manufactured balance of {$1400.00}, pushing my account {$430.00} over limit, despite making regular cash payments ( including an early {$85.00} cash payment on XX/XX/XXXX ) and executing {$0.00} in new purchases. A chronological mathematical audit of the statement disclosures reveals a calculated pattern of balance inflation designed to trigger a structural default : The banks ledger shows my promotional balance mysteriously escalated from the original {$740.00} purchase up to {$810.00} at expiration. This balance padding occurred because the bank quietly packed an unauthorized monthly add-on fee labeled " PYMT CARD SECURITY '' ( initially {$23.00}, rising to {$23.00} ) onto my account, directly cannibalizing my cash payments away from the principal. The bank used this manufactured, inflated base ( {$810.00} ) to calculate a massive, retroactive deferred interest penalty of {$380.00} on my XX/XX/XXXX, statement. The bank has locked the account into an active negative amortization debt trap, compounding a usurious 32.99 % APR interest charge directly on top of this unverified penalty base. Furthermore, my statutory right to inspect this balance inflation has been explicitly blocked : Synchrony Bank is systematically withholding and suppressing all monthly billing statements prior to XX/XX/XXXX on its electronic consumer portal. The bank is demanding payment for interest and fees calculated during a nine-month window that they are actively hiding from me. II. Enforceable Statutory and Regulatory Violations Violation of the Periodic Statement Disclosure Mandate 12 CFR 1026.5 ( b ) ( 2 ) : By systematically blocking digital portal access to my statement history from XX/XX/XXXX through XX/XX/XXXX, the bank has failed to provide required periodic disclosures. This suppression explicitly prevents me from inspecting transaction histories, verifying payment distribution, and auditing the mathematical origin of their retroactive charges. Obstruction of Federal Dispute Rights 15 U.S.C. 1666 & 12 CFR 1026.13 : By actively hiding historical statements, the bank is in direct violation of the Fair Credit Billing Act ( FCBA ) billing error resolution protocols. The bank is withholding the vital records necessary for a consumer to identify and formally dispute a billing error, effectively stripping away my federal consumer defense rights. Illegal Add-On Fee Packing 12 CFR 1026.4 ( d ) ( 2 ) : The recurring " PYMT CARD SECURITY '' fee is a voluntary debt-cancellation product. Under federal law, these fees can only be added to a finance charge if the premium is clearly disclosed and the consumer gives explicit, affirmative, signed written or digital consent. The bank packed these ongoing fees onto my ledger without verification, directly violating Truth in Lending Act ( TILA ) guidelines. Violation of the Federal Consumer Protection Act 15 U.S.C. 45 & 12 U.S.C. 5531 : The in-office medical enrollment environment was used to market this card as a safe, " interest-free '' promotional plan while completely omitting the severe risk of Day-1 retroactive interest and hiding the enrollment of fee-based security add-ons. This constitutes an Unfair, Deceptive, and Abusive Act or Practice ( UDAAP ). Unlawful Overlimit Credit Generation 12 CFR 1026.56 : The bank permitted unverified, trailing interest and automated junk insurance premiums to repeatedly compound onto my balance, engineering a permanent overlimit status of {$430.00} without my explicit opt-in, effectively destroying my card utilization metrics and harming my credit profile.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief