Consumer complaint received 2026-04-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Affirm Holdings, Inc
State: CO

Complaint narrative:
Complainant : XXXX XXXX XXXX XXXX XXXX XXXX Preferred Contact : Email Date : XX/XX/year> Company Information Company Name : Affirm , Inc . Product : Buy Now, Pay Later / Installment Loan Sub-product : Pay Later Narrative : I am filing this complaint against Affirm XXXX Inc. regarding an unauthorized and fraudulent loan originated on my Affirm account after someone hacked into it. Details of the Fraud : On or before XX/XX/year>, an unknown individual gained unauthorized access to my Affirm account and took out a Pay Later loan ( Loan ID : XXXX ) for general merchandise. The current total balance is {$1100.00}, with an overdue payment of {$310.00} as of XX/XX/year>. XXXX payments remain, and approximately {$940.00} is still owed. This loan was charged to a XXXX debit card that I had already deactivated before the transaction occurred. I did not authorize the loan, I do not recognize the merchant or purchase, and Affirms website provides no information about the vendor, company, or suspect involved. Screenshots of my account ( attached ) clearly show this fraudulent loan alongside my legitimate past purchases from XXXX ( XXXX, XXXX, XXXX XXXX, etc. ), proving that the account was previously used only by me. XXXX XXXX : I promptly reported the unauthorized activity to XXXX Account XXXX XXXX. On XX/XX/year>, Affirm replied that after a thorough review, our investigation found that the activity was associated with your account, and the loan remains your responsibility. They offered only a second review if I submitted a police report or other documents through their web form. I have informed Affirm in writing that I will not make any payments on this fraudulent loan. I also told them I would file complaints with the CFPB, FTC, and XXXX file a police report, report the matter to the credit bureaus if they report the loan negatively, and take legal action if the loan is not reversed. Potential Violations by Affirm : Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) under the Consumer Financial Protection Act It is unfair and abusive to hold me liable for a loan resulting from an account takeover I did not authorize and to threaten negative credit reporting while demanding payment. Violation of the Identity Theft Red Flags Rule ( 16 CFR Part 681 ) Affirm failed to detect or properly investigate the clear red flag of a loan charged to a deactivated debit card. Failure to conduct a reasonable investigation of my fraud/identity theft claim Their response provides no transaction details, no evidence, and no explanation. Potential Fair Credit Reporting Act ( FCRA ) issues if they report this fraudulent debt to credit bureaus while the dispute is pending and unresolved. I have attached : Affirm E-Mail and Response XXXX XXXX full email exchange with Affirm Affirm Loan fraudulently taken out in my name, what else can I do? FTC Complaint - Affirm XX/XX/year> Identity Fraud _ Affirm.pdf screenshots of the fraudulent loan and my account history I am available by email or phone to provide any additional information, including a police report once filed. Thank you for your assistance. Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation