Consumer complaint received 2025-02-03 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Problem with customer service — 
Company: Block, Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, FL XXXX [ Phone Number ] [ Date ] Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Rebuttal to Cash App ( Block, Inc. ) Response Failure to Address Claims & Demand for Immediate Action CFPB Complaint ID : XXXX To Whom It May Concern, I am submitting this formal rebuttal to Cash Apps response regarding Complaint ID XXXX, as their response is inadequate, misleading, and fails to address the specific harms and violations I raised. Their reference to the Consent Order between Cash App and the CFPB does not absolve them from addressing my individual claims nor does it provide any meaningful resolution. 

Cash Apps attempt to dismiss my claims without conducting a proper review of my case is an example of the same unfair, deceptive, and abusive practices ( UDAAPs ) under the Dodd-Frank Act that led to regulatory action against them. I demand immediate corrective action.

1. Cash Apps Failure to Provide a Substantive Response Cash Apps response completely ignores the core issues raised in my complaint : XXXX. Unlawful Account Closures Without Justification Cash App arbitrarily closed my personal and business accounts ( XXXX  XXXX and XXXX XXXX XXXX XXXX ) without any notice, justification, or due process. 
Under the Electronic Funds Transfer Act ( EFTA ), 15 U.S.C. 1693f, financial service providers must provide consumers with clear notice and conduct reasonable investigations before restricting access to funds.

The abrupt account closures caused significant financial harm to me and my business, including missed payments, revenue loss, and reputational damage.

2. Failure to Refund {$700.00} for Services Not Rendered Cash App is in violation of EFTA dispute resolution requirements, which mandate that providers investigate and resolve disputes within 10 business days. 
Their failure to process a refund for a disputed {$700.00} transaction is a blatant violation of federal law and an act of financial negligence. 
They have refused to provide any explanation or proof of a legitimate investigation, despite multiple requests. 
XXXX. Failure to Honor Class Action Settlement Obligations I am a verified claimant in the XXXXXXXX XXXX XXXX XXXX XXXXXXXX, XXXX class action settlement, yet Cash App has failed to provide the compensation I am legally entitled to. 
Their claim that they will contact affected consumers at a later date is a delaying tactic designed to avoid paying settlements. 
This is a breach of contract and a clear example of bad faith business practices. 
XXXX. Lack of Transparency & Misleading Response Instead of responding directly to the CFPB about my claims, Cash App provided a generic statement about a regulatory settlement that does not specifically address : My account closures The {$700.00} transaction dispute The overdue settlement compensation Directing me to a general website with no individualized resolution is an evasion of responsibility, not a legitimate response. 

XXXX. Cash Apps Continued Violations Warrant CFPB Penalties Since Cash App has failed to comply with federal regulations, I urge the CFPB to escalate enforcement actions and impose the following penalties : 1. Civil Penalties for Violations of the EFTA Under 15 U.S.C. 1693o ( c ), financial institutions may be fined up to {$1000.00} per violation for failing to properly investigate and resolve disputes.

Given Cash Apps repeated violations, I request the maximum allowable fines for non-compliance.

2. Consumer Restitution for Financial Damages Cash App should be ordered to refund my {$700.00} immediately and compensate me for all financial losses resulting from their negligence.

3. Regulatory Oversight & Compliance Audits Given Cash Apps history of abrupt account closures, missing refunds, and failure to honor settlement agreements, I request that the CFPB increase regulatory oversight and require Cash App to submit compliance audits. 

XXXX. My Demand for Immediate Action Since Cash App has failed to provide a meaningful resolution, I request that the CFPB take immediate action to ensure compliance. I demand the following : 1. Reopen My Accounts Reinstate both my personal and business accounts or provide a valid, written explanation of why they were closed.

2. Refund My {$700.00} Provide a full refund for the disputed transaction, in compliance with EFTA dispute resolution timelines.

3. Expedite Settlement Compensation As a verified class action claimant, I demand immediate payment of my settlement award.

4. CFPB Enforcement Action Impose fines, compliance orders, and oversight measures to prevent Cash App from continuing these deceptive practices.

4. Request for CFPB Investigation & Further Action Due to Cash Apps refusal to resolve my case, I urge the CFPB to investigate the following : Systemic pattern of arbitrary account closures and fund seizures that violate EFTA consumer protection laws. 
Failure to investigate disputes within federally required timeframes, resulting in lost consumer funds. 
Misleading consumer communications and non-compliance with settlement agreements, which constitute deceptive business practices under 12 U.S.C. 5531 ( UDAAP provisions of the Dodd-Frank Act ). 

Final Notice to CFPB & Cash App If Cash App fails to resolve this matter within 10 business days, I will : Escalate my case to the Federal Trade Commission ( FTC ) for investigation of unfair and deceptive business practices. 
Pursue legal action for breach of contract, financial harm, and emotional distress caused by Cash Apps negligence. 
Seek full restitution and punitive damages in accordance with federal consumer protection laws. 

Conclusion Cash Apps generic response and refusal to address my specific claims violate my rights as a consumer. I trust that the CFPB will take swift action to enforce compliance and hold Cash App accountable. 

I appreciate the CFPBs continued efforts to protect consumers and look forward to an immediate resolution to my case. 

Sincerely, XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, FL XXXX

Company response to consumer: Closed with explanation