Consumer complaint received 2025-02-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: AMERICAN EXPRESS COMPANY
State: CA

Complaint narrative:
Inaccurate Reporting of American Express Account On or around XX/XX/year>, and XX/XX/year>, I submitted disputes to XXXX, XXXX, and XXXX regarding an alleged American Express account ( Account Number : XXXX ) that is reporting on my credit file with a balance of {$2800.00}. My dispute specifically addressed concerns that the account was not being reported 100 % accurately and completely, particularly regarding the payment history.

Despite my disputes, all three Consumer Reporting Agencies ( CRAs ) have verified the accuracy of the reporting, yet their reports contain inconsistencies in how the account is being reported across the bureaus. This raises significant concerns regarding the completeness and accuracy of the investigation process.

Violations of the Fair Credit Reporting Act ( FCRA ) Under FCRA Section 1681s-2, furnishers like American Express are required to ensure the maximum possible accuracy of information reported to CRAs. Given that inconsistencies remain in my credit reports, it appears that American Express has failed to meet this obligation.

Additionally, FCRA Section 1681e ( b ) requires that CRAs maintain and follow reasonable procedures to ensure the accuracy of the information they collect, maintain, and distribute to third parties. The law states that CRAs must implement : Effective systems and procedures to ensure accuracy.

Protocols for reviewing and correcting inaccurate information.

Safeguards to prevent the inclusion of inaccurate data in consumer reports.

Given that the same account is being reported differently by all three CRAs, it is clear that these statutory obligations are not being met.

Concerns About the Investigation Process The CRAs verification of this account lacks transparency and raises the following critical questions : Was a reasonable investigation actually conducted?

What account-level documents were reviewed aside from the Automated Consumer Dispute Verification ( ACDV ) form?

Did the credit bureaus contact American Express and speak with a representative to verify details?

Did the credit bureaus review the FULL payment history, including all charges, credits, and adjustments?

Without a thorough review of original account-level documentation, it is impossible to conduct a meaningful and reasonable investigation. Simply relying on automated data exchanges like XXXX and ACDV does not satisfy the investigative standards required by the FCRA.

Requested Resolution I am requesting that : American Express provide a full and detailed account-level investigation into this matter, including a review of all original account documentation.

The CRAs conduct a reasonable reinvestigation, ensuring the reported information is fully accurate, verifiable, and consistent across all three bureaus.

If the account can not be verified with proper documentation, it should be deleted from my credit report.

I am seeking immediate corrective action and a clear explanation of the verification methods used to determine the accuracy of the disputed information.

Company response to consumer: Closed with explanation