Consumer complaint received 2025-08-23 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Collection Management Holdings, LLC
State: NM

Complaint narrative:
On XXXX XXXX  my wife ( XXXX XXXX XXXX and I met with a mortgage lender to apply for a letter of eligibility to buy a new home. They ran and credit report on us both and I was notified that I had an outstanding collection action on my credit report. I pulled my credit report and saw a collection with the following information : Collection Management Co, XXXX XXXX XXXX XXXX XXXXXXXX, XXXX PA, XXXX for a debt from original creditor of XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX. The collection amount was for {$1000.00} and had been posted to my credit report on XX/XX/XXXX and showed collection status in the months of XXXX, XXXX, XXXX, and XXXX. My wife called Collection Managment Co, on Sunday, XX/XX/XXXX and inquired about this item. The collection agent could not provide a phone number for XXXX XXXX XXXX XXXX XXXX XXXXXXXX or an address for the original creditor. The agent stated for {$1000.00} was for a service performed at XXXX XXXX XXXX  on XX/XX/XXXX and that I should call the hospital to find out what the service was for. We told the creditor that 1 ) we did not recognize this as our debt, 2 ) the original creditor never contacted or billed us for this service, 3 ) that the original creditor never contacted us that they were referring this " bill '' to a collection service, 4 ) that they ( Collection Management Co ) never notified us that they received this item for debt collection, and 5 ) that they never notified that there was a collection action pending. My wife notified the agent that we did not believe this was our debt and that we intended to dispute this. 
On Monday, we pulled my credit report for review. On Tuesday, XXXX XXXX, XXXX at XXXX my wife called XXXX XXXX XXXX which does all billing for the XXXX XXXX including XXXX XXXX XXXX  ( all part of XXXX XXXX ). After calling up my account, XXXX billing representative stated that they never billed for the service in question, my account balance is {$0.00}, no service was provided by XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, he believed this to be a scam, and XXXX had never referred an outstanding bill for my account to a collection service. My wife then reviewed all of my XXXX claims and my XXXX XXXX XXXXXXXX claims and could find no claims filed by XXXX XXXX XXXX XXXX XXXX XXXXXXXX for any service in XXXX, no claims were denied to XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, and we believed this debt to be a result of fraud and identity theft. 
At XXXX, we contacted the XXXX Fraud Team and reported possible fraud and identity theft against Credit Report Collection filed by Collection Management Co for creditor XXXX XXXX XXXX XXXX XXXX XXXXXXXX. We entered a dispute and were told that the Collection Agent would receive a notice of the dispute with 30 days to respond validating the collection and source information. We also placed a fraud alert on my credit report. XXXX  forwarded the dispute to the other Credit Bureaus ( we received confirmation from them via separate correspondence ). On XXXX XXXX XXXX XXXX, we were notified that that dispute was resolved and the item was removed from my Credit Report. 
Today, XX/XX/XXXX, I received a letter from Credit Management Company subject : Debt Verification Form, File Number XXXX, for a charge of {$1000.00} due to XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, Original Account Number, XXXX, for service at XXXX XXXX XXXX XXXX, performed on XX/XX/XXXX. We intend to dispute this also. We are contacting you for want we believe to be Fraud being conducted by XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX and may be a result of identity theft or compromise of medical information. This is the same company, for the same amount, at the same medical facility on a different date that we previously disputed. 
We would like help in preventing any further action by XXXX XXXX XXXX XXXX XXXX XXXX to submit collections to collection agencies for payment of services for which we were never billed by the original " creditor '' XXXX XXXX XXXX XXXX XXXX XXXXXXXX and for which they never submitted claims to insurers who would of processed these claims.

Company response to consumer: Closed with explanation