Consumer complaint received 2025-06-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Subject : DEMAND FOR LAWFUL VERIFICATION, SECURITIZATION DISCLOSURE, AND NOTICE OF FEDERAL VIOLATIONS ACCOUNT ENDING IN # XXXX NOTICE TO XXXX Legal and Compliance Department, I am writing as a federally protected consumer under the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and applicable federal consumer protection statutes regarding an alleged account reported by your company : XXXX Account Number Ending in # XXXX. 

According to my consumer report, this account was : Opened : XX/XX/XXXX First Delinquency : XX/XX/XXXX Charged Off : {$2800.00} Last Payment Date : XX/XX/XXXX Date Reported : XX/XX/XXXX Narrative Codes : XXXX ( Charge-Off ), XXXX ( Unsecured ), XXXX ( Amount in High Credit is Original Charge-Off Amount ) This account is inaccurately and unlawfully reported in multiple ways. 

I. FCRA Violations ( 15 U.S.C. 1681 et seq. ) : Failure to Provide Lawful Verification of Debt ( 15 U.S.C. 1681s-2 ( b ) ) No evidence has been provided that the account was verified under oath or certified by a competent fact witness. 

My consumer report lists this debt as Consumer Disputes Reinvestigation in Process since XXXX. You have failed to lawfully resolve that dispute as required. 

Continued Reporting of Inaccurate Information ( 15 U.S.C. 1681e ( b ) ) You are reporting the same balance ( {$2800.00} ) and charge-off monthly for over 44 months with no proof of ownership or authority. 

There is no updated payment activity since XX/XX/XXXX, yet it continues to be updated monthly, which is misleading and damaging. 

Lack of Notice of Charge-Off Sale or Transfer ( 15 U.S.C. 1681g ( a ) ( 2 ) ) If the debt was securitized, sold, or transferred, you have failed to notify me as required by law and failed to disclose the current owner. 

II. FDCPA Violations ( 15 U.S.C. 1692 et seq. ) : False, Deceptive, or Misleading Representation ( 15 U.S.C. 1692e ) If this account has been securitized, your continued reporting of the balance as due misrepresents your legal standing to collect. 

Collection Without Verification ( 15 U.S.C. 1692g ( b ) ) You have not provided lawful debt validation under federal law, despite the account being in dispute and possibly sold or charged off. 

Unfair or Unconscionable Means ( 15 U.S.C. 1692f ) Monthly updates of a charged-off account with no legal verification or standing is both unconscionable and misleading. 

III. Securitization and Chain of Title Request You are hereby formally demanded to disclose whether this alleged account was securitized, sold, or assigned to any third party, trust, or Special Purpose Vehicle ( SPV ), including but not limited to : XXXX Receivables Trusts ( e.g., Trust XXXX, Trust XXXX ) Third-party investors or asset-backed securities ( ABS ) issuers Any sale or assignment agreement Pursuant to the Consumer Financial Protection Act and other federal statutes, you are demanded to provide : A chain of title and lawful ownership of the debt, from origination to present Any Pooling and Servicing Agreement ( PSA ) or securitization agreement tied to this account A copy of any UCC financing statement filed in your state related to this debt The name and address of any entity that currently owns, services, or benefits from this debt If this debt was charged off or securitized, you no longer have standing to report or collect it as a legal debt obligation. 

IV. Legal Demand and Notice of Intent You are hereby demanded to : Cease all credit reporting activity until lawful verification is provided under sworn statement or affidavit. 

Delete or correct the inaccurate reporting immediately.

Disclose all securitization or ownership details of the account within 15 days of receipt of this letter. 

Failure to comply will result in : A formal complaint to the Consumer Financial Protection Bureau ( CFPB ) Additional filings with the Federal Trade Commission ( FTC ), State Attorney General, and Office of the Comptroller of the Currency ( OCC ) A potential federal civil action for statutory damages, actual damages, punitive damages, and attorneys fees for violations of 15 U.S.C. 1681n, 1681o, 1692k Supreme Court Case Law Supporting This Demand XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) : Debt collectors must comply with the FDCPA even during litigation. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) : A violation of the FCRA can support a claim for willful noncompliance even if done recklessly. 

XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) : Ignorance of the law is no defense under the FDCPA. 

INTENT TO CC ( Revised and Final ) : XXXX XXXX, Assistant Director of Enforcement, Consumer Financial Protection Bureau Consumer Financial Protection Bureau ( CFPB ) Attorney Generals Office Consumer Protection Division XXXX XXXX XXXX XXXX XXXX XXXX State Senate Federal Deposit Insurance Corporation ( FDIC ) Office of the Comptroller of the Currency ( OCC ) Federal Reserve System Federal Trade Commission ( FTC ) Florida Department of Law Consumer Protection Division Division of Consumer Complaints State Regulatory Agency Internal Revenue Service Office of Professional Responsibility XXXX XXXX XXXX, Acting Director Office of Professional Responsibility U.S. Securities and Exchange Commission ( SEC ) Office of Financial Regulation State of Florida New York State Department of Financial Services ( NYSDFS ) ( if applicable ) California Department of Financial Protection and Innovation ( DFPI ) ( if applicable ) Other applicable State Departments of Financial Services or Regulation where XXXX  is licensed Govern yourselves accordingly. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation