Consumer complaint received 2024-11-29 00:00:00
Product: Mortgage — USDA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: DHI Mortgage Company
State: FL

Complaint narrative:
On XX/XX/XXXX I applied for a USDA XXXX XXXX with DHI Mortgage. I was informally denied due to my income ( I never received a denial letter ). I received a raise at work, so I reached out to DHI Mortgage to see if I could be approved with the raise. On XX/XX/XXXX, I sent a verification of employment letter and 4 weeks of pay stubs to the loan originator. I received a call from the loan originator stating the income was high enough and I subsequently received my disclosure package on XX/XX/XXXX, which indicated it was a USDA XXXX XXXX On XX/XX/XXXX, I supplied my tax returns for XXXX, XXXX, and XXXX. On XX/XX/XXXX, I paid half of a {$12000.00} deposit ( {$6000.00} ). On XX/XX/XXXX, I supplied all the requested documentation, which included child support payment history, an income deduction order, w2s, and 1098Ts. On XX/XX/XXXX I was told I was no longer able to get a USDA loan, as the XXXX ratio exceeded the Agency threshold. My realtor sent additional information and I agreed to a bigger down payment, which resulted in a conditional approval for a USDA XXXX XXXX received on XX/XX/XXXX. On XX/XX/XXXX, I paid the remainder of the {$12000.00} deposit ( {$6000.00} ). On XX/XX/XXXX, I requested a list of the conditions and completed an inspection on the property, which cost {$500.00}. On XX/XX/XXXX, I received the list I requested and uploaded all items between XX/XX/XXXX and XXXX, XXXX. On XX/XX/XXXX, I received the Uniform Residential Appraisal Report. On XX/XX/XXXX, I emailed the loan processor to ask about the appraisal, as it indicated it was an FHA appraisal. On XX/XX/XXXX, I received an email stating, " We heard back from the USDA underwriter, and they lowered the income calculation. Which would put you out of the range to qualify for a USDA loan. '' On XX/XX/XXXX, I emailed a supervisor expressing concern because I was told my income was not high enough for a USDA loan and that I would need to get an FHA loan instead. On XX/XX/XXXX, I also received an email stating I could be approved for an FHA loan if I make an additional down payment of {$17000.00}, which would bring the total down payment to {$29000.00} despite FHA loans having a minimum of 3.5 % down. The purchase price on this estimate was {$370000.00} and 3.5 % of that would be {$13000.00}, which is less than half of what the estimate indicated I would need to pay for a down payment in order to be approved. My realtor continued to try to work with DHI mortgage to get the USDA loan approved and I spoke with USDA directly to see what could be done. They informed me that DHI never submitted the loan to them for approval, so they are unable to see why the loan was denied. I made several attempts to get the loan submitted to USDA, but the loan was never submitted and ultimately I decided to cancel the contract on XX/XX/XXXX. On XX/XX/XXXX, I received a notification that DHI Mortgage made a credit inquiry, which I did not consent to and immediately emailed the loan originator to ask for the inquiry to be rectified. On XX/XX/XXXX, I received a response, which stated " Just checked on this for you. The underwriter had to complete the decision on your file because of the number of days it has been in the backlog log. The credit report had expired, so it had to be updated to complete the process. '' I immediately replied to the loan originator and copied the manager on my response, which stated " I appreciate you looking into this for me. I am hoping you can clarify why my credit was ran without my permission. The denial occurred over a month ago, so my file should have been closed then. I need this inquiry to be removed from my credit. Can you please direct me to who can rectify this for me? '' I sent a 2nd email the following day, XX/XX/XXXX, which stated " I just received a notification that a second inquiry was made by DHI, one on XX/XX/XXXX and one on the XXXX. Thank you for your attention to this matter. '' I followed up on XX/XX/XXXX, as I had not received a response. As of today, XX/XX/XXXX, I still have not received a response.

Company public response: Company believes complaint represents an opportunity for improvement to better serve consumers
Company response to consumer: Closed with monetary relief