Consumer complaint received 2026-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
To Whom It May Concern, I am filing a formal complaint regarding Chase Banks handling of a deposit hold placed on funds deposited into my personal checking account. On XX/XX/year> and XX/XX/year>, I made two separate deposits into my Chase personal checking account : - {$460000.00} - {$19000.00} The larger deposit originated from my business account held at another financial institution, XXXX XXXX XXXX. At the time of deposit, I was informed that Chase intended to place a seven-day hold on the funds, but I was also advised that I could contact a specific department to potentially have the hold reviewed and released sooner after verification. Shortly thereafter, I was contacted by the originating bank and informed that Chase had already contacted them and that the funds had been verified. The funds were also fully withdrawn from my originating account. Based on this information, I reasonably believed the hold would soon be lifted. However, when I later contacted Chase, I was repeatedly told : - Chase had not spoken to the originating bank - The funds had not been verified- The funds had not been distributed - Chase was unable to confirm the legitimacy of the deposit These statements were inaccurate. In fact, during a subsequent phone call, I personally participated in a three-way call involving : - myself, - a Chase fraud department representative , - and a representative from the originating bank. During that call, the originating bank explicitly confirmed : - the funds had already been withdrawn, - the deposit was legitimate, - the funds were fully available, - there were no holds or restrictions on the originating account, - and Chase was already in possession of the funds. After this verification occurred, the Chase representative informed me that a request would be submitted to release the hold. I was later informed that this request had been denied. When I called Chase again afterward, I was told the funds would remain on hold for the full seven days regardless of verification status. I explained that Chase was already in possession of the money and that the funds had already been confirmed by the originating institution. Despite this, Chase continued refusing to release the funds. I additionally requested : - a reference number for my complaint and/or calls, - documentation regarding the denial, - and clarification regarding why verified and collected funds were still inaccessible. These requests were refused, despite Chase representatives repeatedly stating that the calls were being recorded. At this point, Chase has retained access to approximately {$460000.00} of my money for nearly a week despite : - verification from the originating institution, - confirmed withdrawal of funds from the originating account, - and confirmation that Chase already possesses the funds. I am extremely concerned by : - the inconsistent and contradictory information provided by Chase representatives, - the refusal to provide documentation or reference numbers, - the refusal to meaningfully explain the continued hold, - and the continued restriction of access to funds that appear to already be collected and verified. I am requesting : 1. Immediate release of the held funds 2. A written explanation for the continued hold 3. Copies or records of all hold-related determinations 4. A formal investigation into the inaccurate information repeatedly provided to me 5. Written confirmation of this complaint and a complaint reference number Please treat this matter as urgent. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation