Consumer complaint received 2021-10-22 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: The Thomas Agency, Inc.
State: WV

Complaint narrative:
Hello so I've reached out to an Agency that had been trying to collect on a medical bill that was covered under insurance by 2 different insurance companies. This is another account that had been reported. I recentley put a complaint in for this collection agency that had reported many of these to the credit bereau over 10. And thanks to your help with the communication to this Agency they have been removed. This Agency knows and acknowledged that ive had insurances i had multiple insurances that would have covered all these medical bills and still had reported them with this knowledge. With this past complaint I see I missed putting in one of these accounts in my previous complaint. The Thomas Agency still has another medical debt reported on my credit report with derogatory remarks and it is within the same time frame as the past accounts but I failed to put in my 1st complaint there was so many I missed this 1 account. It is from XXXX XXXX XXXX XXXX from over 3 years ago that would have been covered under my insurance ive reached out to the debtor allready and they waited so long to bill them that again my insurances that were covering everything at the time was not billed in appropriate time frame and the collection agency Again has the proof of insurance that were on file that would have covered these and has acknowledged this allready still has this on my credit for a delinquent derogatory account from medical related billing it has not been updated since the report was made over 3.5 yes ago ive had my dependents and myself covered under insurance through State of Maine XXXX XXXX at the time and many years before this since my first child back in XXXX And also Veteran Affairs Insurance since XX/XX/XXXX when I recieved my XX/XX/XXXX XX/XX/XXXX XXXX RATING for my 100 % Service Connected Unemployable XXXX that I was issued.in XXXX. This report is over {$700.00} bill that should have been settled the 1st time I contacted and showed proof to the THOMAS XX/XX/XXXXAGENCY Of insurance coverage they know I had for myself and all my dependents all XXXX of my children myself and children have been covered for as long as XXXX. Ive done everything I can to get this Agency to remove these accounts that were reported that were covered. All reports except this last one were removed and I would like this last account the largest bill they've reported to please be removed from my credit and the derogatory remarks updated to my credit report so I can finally get my credit to where it should be now this has obviously had negative affects on my credit for a long time and should have never been reported and billed to charge me years ago I've been working on this Thomas Agency to have this taken care of and I hope this will be the last time I have to ever put a complaint in the last one was my first ever complaint filed and The Thomas Agency Has all the information they would have needed to remove all these from my credit but after years of having all my insurance info at there disposal and after contacting them and going over all this they never did so until I reached out to you if there's any information you need from myself about this reported account or anything to clarify this I'm more than happen to assist with any documents or dates that you may need for myself or any of my dependents I am more than happy to assist. Again I hope this matter can be resolved quickly and removed from my credit report. Thank you very much for your assistance in this matter.Take care

Company response to consumer: Untimely response