Consumer complaint received 2025-07-15 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Business Processing Solutions, LLC
State: ID

Complaint narrative:
b'XXXX\nTalked with XXXX at Pioneer Credit recovery. XXXX) They are trying to collect on a debt for XXXX.  XXXX  Interest is being added.  The day on bill is XXXX.  That is not the date of service but probably the date Tricare ran audit.   XXXX XXXX XXXX referred to Pioneer Credit Recovery on XXXX.\n( just a note.  They had been trying to get ahold of me by phone (XXXXXXXX since XXXX XXXX.  They left messages for me to call but when I did I needed to input my social security number  to be connected to an agent.  I felt it was a scam)\nI told XXXX I had XXXX XXXXXXXX XXXX XXXX and was only covered by tricare till then.  \n\n6/20/2024 \nTalked with XXXX XXXXThey tried to pull up charges using Rons social security number, milataary ID and my Social Security #.  They couldnt find any unpaid charges and were surprised the XXXX XXXX XXXX was involved but werent sure if that was ok or not.  ( I am still thinking scam)\n\nXXXX\nTalked with XXXX at Pioneer Credit recover     Told him about call withXXXX   Told him I didnt think it was my charge but I cant prove it without more information.  He will put in request for more information.  The request will go to the Department of Treasury then to Department of Defense and then XXXX.  It will take XXXX to XXXX  months to get information.  He will send me form to sign.  Verified my mailing address.  \n\nWhen I received form I marked it as this is my debt and  I want you to send me the name and address or the original creditor \n\n\nXXXX\n\nMy social security check was  XXXX short.\n\n\n\n\n\nXXXX\n\nCalled local Social Security XXXX.  Put on hold.  Call drops after XXXXminutes and you need to call back in. Tried at least 4 times.\n\nCalled Main Social Security XXXX.  On hold XXXX hours XXXX minutes.  No answer\n\nXXXXn\nAlternated calling both numbers.\n\nReached an agent at XXXX but she was unable to help me because I didnt answer security questions correctly.  She sat up a phone appt. with my local office to get straightened out.  She also gave me the number for the treasury fiscal department.\n\nXXXX\nXXXX XXXX XXXX XXXX\n\nXXXX XXXX  \nThey still had my address listed in XXXX, SD.  The agent updated it to XXXX XXXX address.   She also updated my telephone number and email address.\n\nShe then referred me to XXXX XXXX XXXX XXXX XXXX because the debt had been turned over to collection agency they couldnt give me any information.\n\nCalled XXXX XXXX XXXX XXXX.  Left word for them to call me.\n\nXXXX XXXX XXXX XXXX XXXX.\n\nAsked for proof of debt.  They told me I was being charged XXXX interest.  They advised me to pay debt and they would take a reduced payment.  I still wanted proof of debt.   They said they would send the request to me to fill out.  I needed to return to them and they would send to Tresury department and they would send to defense department and when to tricare.  It will take XXXX to XXXX months to get a reply.\n\nXXXX\n\nReceived Debt Collection notice.  Filled out and return.\n\n\nXXXX\n\nRealized I had no proof that I had sent form.  Sent a certified copy of Debt Collection Notice.   I did received the completed delivery notice.  It was signed but not dated.  \n\nXXXX article Number. XXXX XXXX XXXX XXXX XXXX XXXXn\nXXXXn\nFound number for Treasury Offset Program\n\nXXXX\nautomated menu\n\nOffset amount XXXX taken XXXX and XXXX\n\nShould receive detailed letter of debt within XXXX days.\nIf you dont receive letter\n\nREQUEST COPY OF OFFSET LETTER\nMust be in writing and include\n\nName\nCurrent address\nSocial security number\nSignature\n\nFax to XXXXXXXX\n\n>\nOption  XXXX\n\nLive person.   Tim\n\nGave me XXXX  numbers to call in XXXX XXXXn\n\n\n\nXXXX\n\nFax request for copy of offset letter  Treasury Offset \nProgram  XXXX\n\nCalled  XXXX Fiscal Dept\n\nThey were able to email me the documents of the case.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation