Consumer complaint received 2025-12-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
[ JPMorgan Chase Bank ] Subject : Complaint Regarding Discriminatory Denial of Access to Open a Commercial Bank Account JPMorgan Chase Bank , N.A . 

Dear Regulators, I am submitting this formal complaint regarding JPMorgan Chase Bank, N.A.s refusal to allow me to open a commercial bank account. On [ XXXX ], I contacted JPMorgan Chase Bank at [ Branch Location ] to request a meeting to establish a commercial account for my business. My application to set a meeting was denied outright, without any legal reasoning, explanation, or stated policy basis. 

Background I sought to open a commercial account to conduct lawful business operations. 

The bank denied my request to even schedule a meeting, effectively denying me access to basic banking services. 

No written explanation or legal justification was provided. 

This denial appears arbitrary and discriminatory, raising concerns under both federal and state banking law. 

Legal and Regulatory References Equal Credit Opportunity Act ( 15 U.S.C. 1691 et seq. ) : Prohibits discrimination in credit and banking services on the basis of race, color, religion, national origin, sex, marital status, age, or receipt of public assistance. 

New York Banking Law 9c and DFS Regulations : Require fair treatment of applicants and prohibit arbitrary denial of access to banking services.

Community Reinvestment Act ( 12 U.S.C. 2901 et seq. ) : Encourages banks to meet the credit needs of all segments of their communities, including businesses. 

XXXX and CFPB Oversight Authority : Mandates that national banks provide nondiscriminatory access to lawful financial services. 

Complaint I respectfully request that your offices : Investigate JPMorgan Chase Banks refusal to allow me to open a commercial account. 

Determine whether this denial constitutes unlawful discrimination or arbitrary denial of access to banking services. 

Require JPMorgan Chase Bank to provide a written explanation citing the specific law, regulation, or policy relied upon in its refusal. 

Clarify whether banks operating in New York and nationally may categorically deny commercial account applications without cause. 

Supporting Documentation Attached are : Notes of my interaction with JPMorgan Chase Bank staff. JPMorgan Chase complaint reference number : XXXX Correspondence showing denial of my request to schedule a meeting. 

Requested Outcome I request a formal determination from your offices regarding my right to access commercial banking services and whether JPMorgan Chase Bank acted lawfully in denying my application without explanation. I further request that corrective action be taken to ensure fair and nondiscriminatory access to banking services for all applicants. 

Thank you for your attention to this matter. I look forward to your response. 

Sincerely, [ XXXX XXXX ] [ XXXX XXXX XXXX ] Enclosures : Notes of Interaction with JPMorgan Chase Bank Staff- Notes of my interaction with JPMorgan Chase Bank staff. JPMorgan Chase complaint reference number : XXXX Correspondence Regarding Denial of Meeting Request and Commercial Bank account opening

Company response to consumer: Closed with explanation