Consumer complaint received 2026-01-30 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: SOFI TECHNOLOGIES, INC.
State: NJ

Complaint narrative:
On XX/XX/year>, my computer locked up and the screen told me to call XXXX XXXX XXXX ( XXXX ) to unlock my computer. He ( XXXX XXXX, XXXX, XXXX ) convinced me that he was working to remove a stubborn XXXX XXXX, and that my computer, phone and email had been compromised/locked ''. I checked my SoFi bank account and saw that there was a {$20000.00} withdrawal made, which he said was by the thieves. He further said that I would be contacted by XXXX people from SoFi " investigation team '', as well as an " agent '' from the Federal Reserve Board ( XXXX XXXX, XXXX ). He then made me create a " new XXXX account '' and sent me a detailed plan of who I would be working with from my SoFi bank investigation team. 

The first person ( XXXX XXXX, XXXX ) had me buy over {$9000.00} in gift cards at XXXX XXXX and XXXX 's to " protect further funds '' from my bank. There were also some discrepancies with unusual overdrafts and withdrawals totaling about {$16000.00} that I never approved. I also saw a suspicious amount of {$2000.00} on my XXXX XXXX, but XXXXXXXX XXXX fraud team denied my request since " I was the one who approved '' the purchase from XXXX XXXX. 

The second " main '' player with whom I spoke and/or texted with every day ( XXXX XXXX XXXX XXXX ), told me to empty my entire retirement fund for safekeeping from XXXX XXXX. I split that withdrawal to XXXX XXXX- XXXX ( {$140000.00} ) and Sofi ( XXXX ). First, XXXX XXXX convinced me to buy gold in {$50000.00} amounts. I was instructed to buy and take home physical gold bars so their team can pick up them up at my home for safe keeping. When the XXXX places I went to refused ( XXXX XXXX, XXXX XXXX, she said lets find another way to secure my money, and told me to wire {$50000.00} each from my XXXX  ( in person at my local bank ) and Sofi Bank ( online ) accounts to XXXX fake names '' ( XXXX XXXX, XXXX XXXX ) created for me in XXXX different XXXX XXXX accounts as a secure escrow. I also got a call from that XXXX XXXX " agent '' explaining that they were working as a team along with the Sofi staff and the FBI. 

First, SoFi Bank did not act like other banks and credit cards, to alert me when such large amounts of money are exchanged. Red flags like this are usually followed by a phone call from those financial institutions to confirm if I indeed made such withdrawals. They did not alert me that {$20000.00} withdrawal was made from my account. Second, they did not question why I was spending so much on the gift cards from XXXX XXXX and XXXX, or why there were suspicious withdrawls and toverdarfts, and lastly, they made no attempt to contact me for the suspicious transfer of {$50000.00} into a fake XXXX XXXX account under the name " XXXX XXXX ''. 

I am aware that it was I who did these XXXX transactions, but SoFi Bank did not raise any red flags about such odd, newly opened accounts with fake names. When I stopped hearing from the fake " investigation team, I called SoFi to ask about the person 's names in their fraud department, and was told " no one by those names works here ''. I immediately relayed this activity to the real SoFi Operations - Back Office Department, via phone and email, where they concluded XXXX things : XXXX ticket # XXXX " no record of a wire transfer being sent to the beneficiary from your SoFi account ''. That XXXX XXXX {$50000.00} transfer was NOT my beneficiary! 
XXXX ticket # XXXX > " we have made a final determination that unfortunately, we are not able to dispute overdraft protection transfers. Therefore, this matter is considered closed. However, we recommend you research alternative civil measures to recover your funds ''. 

SoFi Bank 's fraud team did not do anything further to assist me with a deeper investigation, and I feel that they did not do their due diligence in protecting me, the consumer victim, from any suspicious alerts. 

Enclosed is the documentation that may be helpful.

Company response to consumer: Closed with explanation