Consumer complaint received 2025-05-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Back in the early part of XX/XX/year> my phone was lost. I did not know where it was. there were at least 10 attempts through XXXX and XXXX XXXX anywhere from XXXX XXXXXXXX {$120.00} possibly more than 10 attempts were made through XXXX and through XXXX XXXX  to debit my bank checking account with Chase , it was done from what chase told me by phone these attempts were done repeatedly for high amounts of money to numbers not in Texas numbers that I had never heard of and I had never once in my life used XXXX XXXX ever. Ive also not sent money to anyone other than my son in the seven years Ive had Chase bank. My son has the same last name is me XXXX with the 10 to 15 attempts of trying to get these transactions to go through Chase never notified me they did not send an email as I was able to check my emails on my mothers computer. They refused several of them and then they allowed one for {$500.00} to go through on XXXX. They allowed one to go through XXXX XXXX for {$120.00} and they allowed one for {$370.00} to go through on XXXX XXXX when my phone was recovered that is when I was made aware of these charges. I contacted XXXX XXXX sheriffs department and let them know what happened. I also filed with the FBI criminal complaint center I sent documentation to Chase Bank stating that this was not me that did this and they gave me a credit considering after speaking with family members what they allowed to happen to me I decided to close my account so on XX/XX/XXXX of 2025 at XXXX AM I contacted Chase customer service and spoke with XXXX and he assured me that my account was going to be closed within XXXX Hours. We were on the phone from XXXXXXXX XXXX and the call ended at XXXXXXXX XXXX. you can have the phone call pulled. He assured me that at the time there was no negative balance and the account would be closed within 24 hours a few days later I received an email from Chase stating that they were not able to close my account and then they charged me back after I had close the account for the money that they allowed to be stolen and have added numerous other charges for insufficient funds and monthly fees and etc. I do not feel considering the evidence that I gave them from the FBI I uploaded for them to look at and then closing the account that they should have been able to keep my account open and after it was closed or I was told it was closed by XXXX the customer service agent I spoke with on XX/XX/XXXX from XXXX XXXX to XXXX XXXX that day he assured me it would be closed. I do not feel that Chase had a legal right to keep my account open only to charge back that money to me and add more additional charges after that since then, Chase has harassed me calling me from numerous different numbers, demanding that I pay the money and the additional fees that they have charged me. I do not believe that this should be legal, especially considering that I sent them documentation that I sent in to the FBIs criminal complaint center because this is considered Internet crime. You should go back and review that call with XXXX the customer service representative that told me he closed my account on XX/XX/XXXX the call again was from XXXX XXXX and ended at XXXXXXXX XXXX on XX/XX/XXXX. I was told the account would be closed within 24 hours. The account is still open and they refused to close it until I pay the money that was allowed to be taken out of my account without notifying me by email that they were going to allow three transactions totaling {$1000.00} to go to three different people three different numbers and this was not typical of any banking transactions that I had ever had in the last seven years. I also again sent them documentation from the FBI and from XXXX XXXX sheriffs department. Please do something about this. This is not legal.

Company response to consumer: Closed with explanation