Consumer complaint received 2025-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Dear Sir or Madam, I am writing to file a formal complaint against JPMorgan Chase Bank , N.A . ( Chase Bank ) for unfair, discriminatory, and irresponsible treatment toward me and my daughter, and for their lack of cooperation in a serious fraud case involving my Chase account. 

On XX/XX/year>, Chase Bank issued a letter stating that my checking account, my daughters checking account, and my Chase Freedom Credit Card would all be closed. Unfortunately, I did not receive this notice until XX/XX/year>, because I was working in XXXX, Florida, and the letter was returned to my home in XXXX. 

After receiving the notice, I immediately called Chase several times and sent a formal apology and request for reconsideration to their Executive Office. Despite my sincere efforts, I have not received any response or explanation. I have been a loyal Chase customer for more than 10 years, yet the bank has treated me and my daughter coldly and dismissively. Their actions and tone have been snobbish, discriminatory, and lacking compassion, suggesting they may be trying to distance themselves from the fraud case that occurred through their bank.

The situation has also greatly affected my daughter, who works three part-time jobs while taking college courses. She had no time to open another bank account and was very distressed and in tears when I called her last night. The closure of her account caused significant emotional and practical hardship.

I also hold an annuity account through Chase Bank, which makes this closure even more alarming. During a recent phone call with one of Chases executive officers, I was told that Chase might be closing our accounts to avoid responsibility and cooperation with the FBI and police investigations concerning my scam case.

While I acknowledge that I personally authorized the six large wire transfers involved in this fraudbecause I was deceived by scammers and did not realize it at the timeChase Bank had a clear responsibility to monitor and question such unusual transactions. As my financial institution, they had both the ability and duty to detect suspicious activity, issue warnings, or temporarily hold the transactions for review. Chase failed to do so, and now they are choosing to close my accounts instead of helping to resolve the damage.

In addition, I used my Chase checking account to register for my XXXX account, the fraudulent investment platform where my funds were later locked up. According to XXXX  policy, any recovered funds would be returned to the same registered Chase account. Now that Chase has closed that account, I am extremely worried that any future recovery of funds will be sent to Chase Bank instead of to me. Where and how can I claim my recovery funds if Chase has closed my account? Chase Bank can not add more stones to the well when the victim has already fallen into the well. 

I respectfully request that the Consumer Financial Protection Bureau ( CFPB ) investigate Chase Banks actions, including their lack of oversight, discrimination, and refusal to assist in law enforcements ongoing investigation. I also request that Chase be required to cooperate fully in the recovery of any funds from XXXX and ensure that victims like me are treated with fairness, respect, and compassion.

Thank you for your time and attention to this matter. I would appreciate your acknowledgment and guidance on the next steps.

Sincerely,

Company response to consumer: Closed with explanation