Consumer complaint received 2024-10-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Overcharged for something you did purchase with the card
Company: BARCLAYS BANK DELAWARE
State: MO

Complaint narrative:
I am petitioning once again for the crediting of {$2600.00} from XXXX XXXX XXXX and BarclayXXXX  XXXX to XXXX XXXX XXXX, since there is new information included. 
BarclayXXXX XXXX is very deficient in resolving issues for their clients. They allowed XXXX XXXX XXXX to rebill an outstanding disputed charge on my card without my knowledge. I proved where the company had inappropriately billed me twice for {$2600.00}. The person at XXXX XXXX XXXX was supposed to get this credited, but left the company whose name is XXXX XXXX I had worked with XXXX XXXX to get my site up after the second time it was taken down. We agreed to {$2600.00} for " bandwidth '' issues ( I have proof of this ). The company double-billed me. XXXX was going to resolve but ended up leaving the company. I called one day to try again to resolve the situation, and someone answered as XXXX. I knew it wasn't him - mannerisms and voice tone were different. I asked to be transferred to Accounts Pay to retrieve my money that was double-billed. XXXX ( whom i find later is the XXXX  ) answered and said, " Thank you XXXX ''. I told her that XXXX impersonated and said he was XXXX. She acted surprised but now I know they all just play games. I filed reports with the Federal Trade Commission - FTC # XXXX and FTC # XXXX which I will be happy to give to whomever investigates this situation and the other many documents that back up my story which I was not able to include here. BarclayXXXX is a disgrace parading as a business. They are criminally negligent in their dealings with consumers. They won't even own up to their mistakes- which are too many to recall here. Instead they sent my disputes to be resolved with the 4 credit bureaus. I locked my card before I realized what had happened and tore up the card - and still because XXXX XXXX XXXX  had sold my information on the dark web - the card number was used to purchase some video thing - which I have no clue about. I disputed this charge but BarclayXXXX  is holding me responsible for this charge also. They would not close the card for me when I asked after I realized I had been double or rebilled. Finally one of the reps- whom are all VERY BACKWARD because of the company = finally closed the card and did a reissue which I have not activated. BarclayXXXX  has no record of when I locked the original card since was destroyed. Further on XX/XX/year>. I called and spoke with XXXX at BarclayXXXX customer service. I asked her about the dispute, and she said XXXX was unable to close it. I said that This is a blessing from XXXX, and told her to never close the dispute because I felt something shifty going on. ( But with BarclayXXXX you never receive a straight answer or the same answer twice in row. BarclayXXXX in their own way is as bad as XXXX XXXX XXXX. 
It is a no-win situation with both companies for consumers. Well, sure enough the two crooked companies rebilled this without my consent and without talking to me. What kind of business does this kind of stuff? There is NO CONFUSION. I knew exactly what they were doing and I did NOT agree to pay {$5200.00}. I have proven this with the information that I have provided After I had petitioned previously for my money to be refunded, Mr. XXXX XXXX called me on XX/XX/year> at XXXX XXXX. My husband XXXX XXXX XXXX and myself were on the call with MrXXXX XXXX. 
Mr. XXXX said he knows that he double-billed me the {$2600.00} plus the accruing interest but he said he would NOT refund my money. How crazy and brazen is this? I would never want to do business with this very crooked company again. I believe that this company is not even located in the United States. The XXXX XXXX XXXX  showing XXXX XXXX, CA, I believe to be a front company. They want to fleece the American public. The feeling I received from Mr. XXXX is that it is his RIGHT to do business in this fraudulent way and not correct the wrong. 
I reminded Mr. XXXX that XXXX XXXX impersonated the ex-employee XXXX XXXX to connive and defraud me of this money and that there are FTC reports noted above in this petition and this is a federal offense. 
Mr. XXXX said he knew that XXXX had done this and that Mr. XXXX was fired because of such = and that was supposed to satisfy me. Wrong! Mr. XXXX maintained that he will NOT refund this ill-begotten, fraudulently-obtained money, that Barclay assisted XXXX to steal from me. I think this is OUTRAGEOUS. Mr. XXXX KNOWS THIS IS WRONG AND WILL NOT CORRECT IT and REFUND MY MONEY. We argued with Mr. XXXX but he is intent on his theft. 
THE CFPB is supposed to protect the American public against such shams and fraudulent acts as this. I beg you all to do the RIGHT and CONSCIENABLE thing and REFUND MY MONEY now of {$2600.00} so this can be cleared from my exemplary credit record FOREVER.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation