Consumer complaint received 2024-03-31 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: M&T BANK CORPORATION
State: WA

Complaint narrative:
I had been in an XXXX  and then contacted XXXX for the XXXX time and couldnt keep my job. I contacted my bank and they put me on the forbearance while we tried to get our feet under us. M & T took over our loan and notified use since XXXX ended the XXXX emergency that the forbearance was no longer applicable and demanded the full XXXX  months of roughly {$36000.00} at once. When we attempted to start payments up again, they took the payment, but when the next month came around, M & T refused our payment and demanded the full amount. We tried to set up payment plans, but they refused and sent us foreclosure documents. We became further behind and eventually filed for bankruptcy in order to make them comply with a payment lan so we could save our house. 
M & T Bank has been a vulture from the beginning when they took over our account and instantly stopped working with us with the COVID emergency plan which allowed the bank to put the skipped payments on the backend of the loan. 

My Bankruptcy lawyer just notified me of this update from M & T bank- I have spent a fair amount of time this afternoon reviewing the proofs of claim that have come in, as well as reviewing the XXXX  XXXX Trustee 's objections to confirmation, as well as an objection that has been filed by M & T Bank XXXX your mortgage lender. Let me review each of these briefly with you. 

According to the proof of claim filed by M and T bank ( I have attached a copy of it to this email ) the monthly payment is XXXX. The amount of arrearages is {$75000.00}. In addition, there is apparently a {$12000.00} Post petition/preconfirmation claim from them. I have not seen that on the proof of claim, and have emailed M & T asking them to provide me with documentation for that amount. If it is indeed a post-petition claim, that does have to be paid. In order to try to initially reduce the burden on you, I had proposed not paying any of the M & T arrearage claim during the 1st year of the bankruptcy, and then bump up your monthly plan payment beginning month XXXX. That was an aggressive gamble on our part. Under bankruptcy law if a creditor objects they can require that a fixed monthly payment be made on the arrears. That is what M & T has objected to and required. I can argue about it, but we would lose. As a result we are not going to be able to delay starting payment on the mortgage arrearages, and so I am having to recalculate what your monthly plan payment is going to be. 

I am a XXXX XXXX  who served my country for almost XXXX  years before a President issued an order to Roll Back military personnel while I was XXXX from XXXX. Thrown away with XXXX  days notice with a XXXX XXXX XXXX and no means to support them. I finally had my life squared away when disaster struck and another President issues a decree which takes the rug out from my family and I once again. Please make this terrible company comply which they should have done from the very beginning. The stress my family and I have endured from this and having to file XXXX almost cost me my marriage. Please help in any way that you can. Thank you so much.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief