Consumer complaint received 2025-01-14 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Portfolio Recovery Associates, LLC
State: TN

Complaint narrative:
I am writing a formal complaint against Portfolio Recovery Associates , LLC for their failure to comply with federal laws governing debt collection and credit reporting practices, including the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and related Consumer Financial Protection Act ( CFPA ) regulations. Their practices have caused financial harm, and reputational damage as a consumer. 


XX/XX/year> a request was made for validation from Portfolio, while they never validated allegations. My Identity theft report number FTC ) listed details identity theft taken place.

Portfolio Recovery Associates has engaged in prohibited practices, as outlined below : 1. Failure to Validate Debt * Portfolio Recovery failed to provide sufficient documentation or validation for an alleged debt, despite my written request under 15 U.S.C. 1692g ( b ).

* They continued collection and negative credit reporting, representing the debt as valid, in violation of prohibitions on : * Misrepresenting the amount or validity of unsubstantiated debts.

* Collecting without offering to provide necessary documentation to substantiate the debt. 
2. Collection of Time-Barred Debt Without Required Disclosures * Portfolio Recovery Associates is attempting to collect an alleged debt that is past the statute of limitations ( time-barred ), failing to make required disclosures about its legal unenforceability and rights under the law.

* Their actions directly violate CFPB guidelines and protections that prevent deceptive practices in collection of time-barred debts.

3. Credit Reporting Violations Under the FCRA\nPortfolio Recovery Associates has violated the FCRA, Regulation V, and the CFPA, including but not limited to : Failing to timely resolve disputes I submitted directly to them, violating 15 U.S.C. 1681i ( a ). 
Dismissing consumer disputes as " frivolous '' without a reasonable basis and failing to respond adequately as required. 
Conducting inadequate and unreasonable investigations into disputes regarding inaccurate credit information. 
Furnishing false or unverifiable information to credit reporting agencies, harming my financial reputation and creditworthiness. 

Impact of Portfolio Recovery Associates Actions Portfolio Recovery Associates actions have significantly harmed my creditworthiness by reporting inaccurate and unverifiable information to the credit bureaus. Despite failing to substantiate the alleged debt, they have continued to furnish negative information, making it impossible for me to access credit, housing, or other financial opportunities.

Furthermore, their failure to investigate and resolve my disputes regarding this debt reflects a blatant disregard for consumer protection laws and the integrity of my financial information. 

Request for Resolution In light of the numerous violations outlined above, I respectfully request the following : 1. Immediate deletion of the alleged account from all credit reporting agencies ( XXXX, XXXX, and XXXX ) for failure to substantiate or validate the debt. 
2. An investigation and enforcement action by the CFPB to hold Portfolio Recovery Associates accountable for : Violating the FDCPA, FCRA, Regulation V, and the CFPA and Engaging in systemic practices harmful to consumers, including the improper handling of disputes and time-barred debt collections.

3. Assurance that Portfolio Recovery Associates will cease any further collection efforts regarding the disputed debt unless valid documentation is provided with a contractural obligation with myself and them.

Supporting Documentation I am attaching the following for your review : 1. A copy of my written validation request submitted to Portfolio Recovery Associates and USPS slip of delivering.

2. Evidence of their continued negative reporting despite failure to validate the debt. 
3. My credit report with the disputed account highlighted.

4. Copies of any correspondence with Portfolio Recovery Associates.

Thank you for your time and attention to this matter. I trust the CFPB will take prompt action to ensure that Portfolio Recovery Associates complies with all applicable laws and regulations. Please inform me of any additional information or steps needed to resolve this issue.

Thank you!

Company response to consumer: Closed with explanation