Consumer complaint received 2025-01-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
I initially opened a business account for my company, in XXXXXXXX XXXX XXXXXXXX, and later incorporated a second company in Georgia, an oil and gas company, for which I opened a second account in XX/XX/XXXX. At the time of the second account opening, I provided all legal documentation for my name change, including my final divorce decree, updated Social Security card, and drivers license. These documents were submitted to my banker who opened both my accounts, who assured me that all changes and updates were processed on my accounts. 
However, since XX/XX/XXXX, I have been subjected to a series of unjust actions by Truist Bank, resulting in the freezing of all four of my accounts and the withholding of my funds I was told was put into a Truist Bank recovery account without any valid or substantiated reason. Truist also returned my second wire transfer payment this client made and sent a letter stating that the account was closed even before it was closed. My company is a reseller and I must pay for oil tank storage space which cost between XXXX to XXXX per day and I uncharge my clients upfront for this part of the process. This payment was for me to pay my tank storage company where the oil product was to be delivered to and stored for my Buyer ( my client ). 
Background of the current situation now. 
On XX/XX/XXXX, I received a legitimate wire transfer of USD {$170000.00} from a client in XXXX. The following day, my accounts were frozen then eventually closed, and I was informed of alleged fraudyet no detailed statement or evidence to support this claim has been provided to me to date. 
On XX/XX/XXXX, I flew back to XXXX from XXXX  to address this matter. I spent the entire day at the XXXX branch, where bank personnel, including XXXX XXXX XXXX, offered conflicting explanations for the account issues. These explanations ranged from XXXX different names with the same Social Security number, which was immediately disproven, to a closed account with BB & T Bank in XXXX. The BB & T matter was resolved years ago and BBT issued me a refund check for over XXXX XXXX 
Truist Banks negligence is evident. I updated my account information as required and have maintained my accounts in good standing, including settling any overdrafts. Penalizing me for internal errors is unacceptable. They are costing me my integrity with my client and my supplier and above all I have lost money daily in my business due to my funds not being released to me. 
On XX/XX/XXXX I sent an email to Truist Chief Consumer & Small Business Banking Officer and member of Truist Operating Council advising him of this serious situation. On XX/XX/XXXX a Truist Advocacy called stating that she was responding to my email her manager received on the XXXX. She promised to get back to me within the next 48 hours as of now lodging this complain today the XXXX XXXX I am not receiving any communication from her or anyone else. I called her several times on the XXXX XXXX only to receive a call back stating she was still awaiting to receive information from Truist fraud department. 
Impact of Delay Truist actions have caused me significant financial hardship and undue stress. My business operations have come to a standstill, and my familys holiday was severely impacted. The migraines and stress Ive endured from Truists mishandling of this matter are intolerable. 

The first attachment is the invoice I submitted to my Buyer to pay for the tank extension and the second one is the tank farm I lease from for the receipt and storage of the oil product.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation