Consumer complaint received 2025-11-11 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: OH

Complaint narrative:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX a XXXX who is hired by my insurance agency assurance to assess the damages spoke to the property management who come from that my apartment was deemed uninhabitable and I could not stay there. However I could not remove my items as well because they had people coming in to do damage control. Speaking to the collections agency associate I try to explain the situation to him and he was very arrogant very rude and very grossly forceful with trying to convince me that I am responsible for this debt although I have a law-abiding contract that states that I'm not. He tried to convince me that because my property remain there that I am responsible for that debt and I explained to him that that's not the case and that if he continued to hold me responsible for this debt that the law abiding contract states that I'm not responsible for he is breaking the law and I will be seeking legal advice with an attorney at that point in time he implied I was full of XXXX and that's putting it nicely and then proceeded to hang up on me I called back and explained like try to speak to him again he did the same thing this occurred about XXXX times then he turned off the responses so I can't communicate properly with them and send me emails multiple times a month knowing and refusing evidence that I am not responsible for this balance. I have spoke directly with the property management team at XXXX XXXX  who are absolutely appalled that I was ever charged a balance as I have tons of evidence showing that I left due to the extensive damage of the tornado. I did either a walk through they seen everything and they seem nothing but tornado damage. According to XXXXXXXX XXXX XXXX XXXX  property the previous property XXXX should have backdated my move out day to the day of the tornado as that was the reason why I was leaving the property. I expressed to her that I'm very patient understanding however I feel like this was a grossly malicious attempt to force me to pay a balance I did not owe. She could not speak on the forceful or maliciousness however she did speak on the fact that she does not understand why I was even charged a balance to begin with and so she's putting in to have it removed and for me to receive my full refund back which is my XXXX for the deposit. Now I have evidence of the tornado but I don't know if it all show on this phone because my other phone that had majority of the damages on it kind of crashed and I'm trying to figure out how to get all those over to this phone but I do have some of the pictures saved as screenshots I will share those with you along with a screenshot that I took of the least cuz that lease packet is so thick if you want a PDF I have a PDF but I was trying to save you the troubles and highlighted the area that says I'm not responsible for god-like circumstances and if you need the other area I do have it highlighted as well I would just have to go through my leasing contract and pull that little notion on there as well. But I will gladly do so and send it to you if needed.

Company response to consumer: Closed with non-monetary relief