Consumer complaint received 2025-06-27 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
City of XXXX offers a rehab loan called XXXX  ( home loan renovation program ). I am out of work so we qualified. I read the qualification and sent in all required documentation. After 4 months was approved. The XXXX ( XXXX XXXX which i later found out was the contractor as well ( conflict of interest ) XXXX with the city said " thats how it works '' just finish ). My foundation was XXXX and my closing docs were off by XXXX. My thoughts, great lets fix more. XXXX ( XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX in process ) said no it could have cost XXXX. I asked what about the XXXX? It is what it is he said. Just before signing i was given a binder with works, terms... Everything was different but needed the foundation Because my house is all messed up with doors that wont close cracks... It has been a nightmare. Still not over. I have all the pics. Hierarchy chart for the XXXX XXXX XXXX has XXXX vacant spots and the person in the lead is crooked. I have paid my house over almost in just taxes that fund this program along with funding from the government. Point is, im telling him i see where the money is lost and said then we can stop now. My house isnt finished and the other program to do the floors are backing out. 

Main takeaway, I was pushed out after almost XXXXXXXX XXXX  best practice and doing things right. Following laws. Banking wants fast so best practices and baseline for any part need to be legal to prevent penalties to the lender. Make over a XXXX as fast as possible before cflb catches them and they move the money to other banks which lead to the crashes in XXXX and XXXX with the " stated income '' loans that lead to the bail out. It still happens and the main people still get rich with shortcuts in lending for our homes. I know all the tricks. Audits are a joke. Cfpb doesn't look. Ive worked with XXXX XXXX, XXXX, amongst others. Most time a baseline reset is needed when i get there. Too many layers of automated false data integrity and not hard to see if you know what to look for are overlooked. Our auditors are lazy or incompetent. Either way, our lending industry is digging a hole at alarming speeds for poor practices. I have worked with retail, wholesale, and corespondents. Some do all 3. I with experience have always promoted coaching up. It takes more effort to cover mistakes up instead of teaching and coaching people to do things the right way. Its what we pay for. Hopefully someone with any idea what i am saying responds with something intelligent and productive to move forward. No excuses. Just do it right. 
Take this so someone smart that know what baseline is. It a-z doing things right before you layer in your computer programing to revert to a compliance certainty. Things change a lot but the basic baseline does not. Just the layers added for lazy people. I try never to be the smartest person in the room. It sucks cause you never learn anything. The only thing good is you teach how to do things right. Business owners dont want right they want right now and the industry is so buried in layers. Cfpb cant see that the base line for lending isnt even being followed by our biggest banks and lenders. We are on a path to another crash...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation