Consumer complaint received 2025-05-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
I understand that there is a class action suit against Wells Fargo concerning Wells Fargo employees opening fraudulent accounts in customers name without the customers knowledge to meet aggressive sales quotas. I believe that I should be a part of this class action, but I havent been notified. 

I currently do not have any accounts with Wells Fargo. I had a mortgage with Wells Fargo XXXX - XXXX. I never had a credit card nor any other banking account with Wells Fargo. 

In early XXXX I began receiving numerous emails at my email account : XXXX ( the email which I used to file this complaint ). I verified that the emails were legitimately coming from Wells Fargo mail servers. They were not spammer or phishing emails. 

The emails were addressed to : XXXX XXXX and had the following information in each email : Account ending in : XXXX. Available credit : {$1100.00}. I notified Wells Fargo via phone about this & it being possible fraud because although the email belongs to me, I am a woman ( not " XXXX '' ), and I dont have any Wells Fargo XXXX credit cards. XXXX XXXX XXXX Please note that the email account that I was receiving these fraudulent e-mails on ( XXXX ) is NOT an email address that was ever given to Wells Fargo by me, and this email address was never used on any Wells Fargo correspondence when I had a mortgage with them. 

I continued to get emails addressed to XXXX XXXX with offers and information concerning his credit card account. Each email showed a balance on the credit card. 

On XX/XX/XXXX I reopened my inquiry. I did not get satisfactory answers Complaint # XXXX XXXX XXXX XXXX XXXX XXXX Case XXXX The emails continued. I called Wells Fargo XXXX XXXX The emails stopped briefly. 

XX/XX/XXXX - I started receiving emails again for XXXX XXXX credit card at my email : XXXX XX/XX/XXXX - XXXX reported to Wells Fargo again via phone but they said they cant find my email any where. They said its not in their database, yet Im continuing to get emails from them. 

XXXX Received email @ XXXX est- I reported to Wells Fargo via XXXX XXXX XX/XX/XXXX - I Called & reported AGAIN for emails I received on XX/XX/XXXX & XX/XX/XXXX Complaint # : XXXX XX/XX/XXXX - I received a call from someone at Wells Fargo who tried to collect my SS # & my address! I refused to give this information. I gave the woman my complaint # from XX/XX/XXXX. I could not understand the purpose of this call because the caller said she didnt know anything & I that needed to wait for someone else to call me. I was like I thought thats why YOU are calling me! WHAT is going on? Why are you asking for my personal information if I need to wait for someone else to call me about the matter? It didnt make sense. 

Attached are some of the emails and the correspondence I received from Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief