Consumer complaint received 2025-02-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
To Whom It May Concern, I am filing this formal dispute and complaint under 15 U.S. Code 1681o ( Civil Liability for Negligent Noncompliance ) for Experians failure to comply with its legal obligations under the Fair Credit Reporting Act ( FCRA ), as well as its violations of 15 U.S.C. 1681i. Experians ongoing negligence in handling my disputes has resulted in harm to my financial standing and creditworthiness.

Experians Noncompliance with the FCRA and CFPB Findings On XX/XX/year>, the Consumer Financial Protection Bureau ( CFPB ) filed a lawsuit against Experian for engaging in sham investigations of consumer credit disputes ( CFPB Lawsuit Against Experian ). The CFPBs findings highlight systemic issues within Experians processes, which mirror my personal experience of their failure to properly investigate and resolve disputes.

Violations of 15 U.S.C. 1681i and 1681o Experian has violated multiple provisions of the Fair Credit Reporting Act ( FCRA ), including but not limited to : Failure to Conduct a Proper Reinvestigation ( 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ) Experian is required to conduct a reasonable reinvestigation of disputed information within 30 days. Despite my repeated disputes, Experian has failed to fulfill this obligation. Failure to Correct or Delete Inaccurate Information ( 15 U.S.C. 1681i ( a ) ( 5 ) ) If disputed
information can not be verified, Experian must promptly delete or correct the information. The continued reporting of unverified and inaccurate information is a clear violation.

Negligent Noncompliance ( 15 U.S.C. 1681o ) Experians failure to exercise reasonable care in handling my disputes constitutes negligence under the FCRA, for which it is liable for damages.

Disputed Accounts & Inaccuracies The following negative and inaccurate accounts remain on my Experian credit report, despite previous disputes : XXXX XXXX XXXX XXXX ( Account Number : XXXX ) Incorrect late payment reported. 
XXXX XXXX XXXX ( Account Number : XXXX ) Inaccurate collection account reporting. 
XXXX XXXX ( Account Number : XXXX ) Incorrect 30-day late payment reported. 
XXXX  XXXX ( Account Number : XXXX  ) Negative reporting without proper validation. 
XXXX XXXX  ( Account Number : XXXX ) Charged-off account not properly verified. 
Formal Demand for Corrective Action I hereby request that Experian conduct a thorough reinvestigation of the disputed accounts and items listed above. Specifically, I demand that Experian : Provide all documentation used to verify the accuracy of the disputed information.

Correct or delete any information that can not be verified, as required by 15 U.S.C. 1681i ( a ) ( 5 ).

Respond to this dispute in writing within the legally mandated timeframe.

Provide written confirmation of any changes made to my credit file.

Notice of Legal Escalation Given the recent CFPB findings and Experians negligence, I expect this dispute to be handled with the utmost seriousness and in full compliance with legal standards. If Experian fails to comply with its obligations under the FCRA, I will not hesitate to escalate this matter and pursue my rights under 15 U.S.C. 1681o, including seeking damages for negligent noncompliance.

This letter serves as official notice of my dispute, and I expect Experian to respond in writing within the legally required timeframe.

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation