Consumer complaint received 2024-07-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with cash advance — 
Company: TRUIST FINANCIAL CORPORATION
State: NJ

Complaint narrative:
Please note, they even have your logo on their contract. 

My name is XXXX XXXX. I received a call from XXXX XXXX ( XXXX ( XXXX ) XXXX ) from XXXX XXXX, in reference to a loan I applied for. I called him back, went through my info, and we started the verification process. He sent me a link to confirm my bank information, and then advised that I was approved for the {$8000.00} loan. He sent me the contract ( attached ), which looked legit, and I electronically signed it. He advised in order to complete the process, he would send me {$2400.00} to my XXXX XXXX, I would return it, and then the full {$8000.00} would be sent to my bank account. 

I thought it was a little odd, but the monies came right through. He then put me on hold to verify information, I started to get worried. I asked him to immediately cancel the loan. He reminded me I signed the contract and I was on a recorded line. I asked again and he was adamant I signed the paperwork. I repeatedly asked for a supervisor. 

When I mentioned I would contact my bank and report fraud, he transferred me to the supervisor, XXXX XXXX ( XXXX ). XXXX tried to reassure me that everything was legitimate. He proceeded to give me a credit card number under the name XXXX XXXX ( XXXX exp XX/XX/XXXX cvv # XXXX ). He told me I needed to enter that number in my XXXX XXXX to send the {$2400.00} back. Once they received the money back, it would verify my account, and they would then deposit the full {$8000.00} loan. When I entered it into the XXXX XXXX, it came up with a XXXX warning ( which he said was normal ). When I tried to process, it would not go through, because the verification was denied as fraud. 

I was then extremely skeptical and asked to cancel the whole transaction. He reminded me that I had the {$2400.00} in my account. I asked him to take back the money, but he said he couldnt. He then offered me the option to go to a local XXXX, and he would send me a barcode to scan, so XXXX could verify the transaction. 

I felt relief, due to the fact that this is going through a storefront now. I was still nervous, so on my way to the store, I looked up the phone number for Lightstream on their website ( XXXX ) XXXX ). I spoke to an agent who had no record of me, and when I explained what happened, they advised they dont do business like that, and I was likely scammed. I proceeded to call XXXX immediately and explained the above. The agent took my information and opened a case. 


In the meantime, the fraudulent company keeps calling, and send me this threatening email : XXXX email : XXXX XXXX This massage from Light Stream This is XXXX from the litigation team of light stream loan. We have deposited {$2400.00} into your XXXX bank account # XXXX that you were supposed to return it back to us. As you are not answering our calls it seems like you do not have any intentions to return our money back to us now we are forced to take this matter in a legal way and forward your file to your local police department and XXXX bank. We will make your account negative with twice the amount that you have stolen from us. We will also call your workplace to get a hold on you. if you do not want to face any legal consequences we would like you to call us back ASAP XXXX XXXX XXXX XXXX XXXX email : From : XXXX To : XXXX Date : XX/XX/XXXX at XXXX We find out that you try to run away with our funds so we are going to reporting you. You will receive a call from your nearest police depratment and they will have investigation with you and in case if you are not trying to run away with the money give us a call XXXX ( XXXX ) XXXX Lightstream

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation