Consumer complaint received 2025-03-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Sunnova Energy Corporation
State: FL

Complaint narrative:
One random day a casually dressed young man knocked on the front door of my home and began an unsolicited sales pitch on the benefits installing a solar power system on my home. This sales person sold me on the benefit of having electrical power being generated by the sun- especially being that I live in Florida , which is subject to hurricanes that comes through causing havoc every single year. I welcomed him into my home and offered him a chair. By the end of the night I had been sold a solar power system for my home and signed a contract where Sunnova would be the bank ( the sales persons chosen wording ) and Sunlight Solar would be the installers. Being that the contact was very complicated I relied on the professionalism of the sales person to help me understand the contract I was signing ( the same way you would rely on a sales person when buying a new car ). Two months later, in the month of XXXX, the solar power system was installed on my home and I was shown the cell phone app. and how to monitor the solar power production of the system. It wasnt until 10 months later, when hurricane XXXX hit my area of Florida, did I learn the solar power system was not actually connected to my home but instead was only connected to the FPL power meter. Being that I had no electricity in my home I reached out to the installer, Sunlight Solar, and they never responded. Since the installer never responded I reached out to Sunnova, who did respond and sent out a service technician multiple times. The service technician inspected the system more and more each time and said Sunnova would be in contact with us. At this point months had passed and Sunnova contacted us one last time and said the system was working as intended, despite the system not actually being wired into my home. From here onward Sunnova began to respond to further calls about our system with the same response every time, that there was no problem with the system and that it was working as intended. ( Sunnova Case # XXXX ). Being that the installer had blown us off and Sunnova was now giving us the cold shoulder I texted the sales person who sold us the solar power system one last time and accused him of selling us a scam solar power system and if the commission was worth it. 10 days later XXXX, the manufacturer of the equipment, contacted us and sent out a technician to inspect the system. ( XXXX XXXX ID # XXXX ) The XXXX technician inspected the system and confirmed that the solar power system was not even connected to the home electrical wiring at all. 10 more days pass and Sunnova contacted us for the first time in months. They wrote in an email that the system can not be set up as a whole home backup due to the presence of XXXX and XXXX breakers in the main service panel. It was this moment when I learned it was all a lie. I was sold a solar system that was not even compatible with my home Recently I spoke to a lawyer and learned here is a lien on my home for the solar power system, something the sales person explicitly said would not happen. So, here I am, with a lien on my home with a 25 year lease ( not payment plan, which I thought the contract was ) and a solar power system that is incompatible with my home.

Company response to consumer: Untimely response