Consumer complaint received 2024-08-17 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: U.S. BANCORP
State: CA

Complaint narrative:
On XX/XX/XXXX an unauthorized transaction was made on my US Bank account XXXX at XXXX am. At XXXX am I reported the fraud to XXXX number. At XXXX pm I went toXX/XX/XXXXl branch with my ledger. I was helped by XXXX XXXX. We went over my authorized transactions, I completed an affidavit, we faxed it to XXXX XXXX at XXXX pm. XXXX XXXX. faxed back copy of transaction and Payee listed was XXXX XXXX XXXX. They did not tell me where the funds were transferred to until XX/XX/XXXX letter. I asked for all documents then. They sent me XXXX pdf files. XXXX had all transactions from XX/XX/XXXX to XX/XX/XXXX. XXXX was the XXXX unauthorized transaction details. I asked for verification documents too. They said they didn't exist anymore. I appealed thier decision several times. They send letters back saying " payee was XXXX XXXX XXXX and transaction processed as requested. '' EXCEPT, I didn't authorize the transfer of all my money to another bank. I was given bank name on XX/XX/XXXX. I contacted XXXX XX/XX/XXXX on that day concerning bank account XXXX. XXXX determined that it was not my account and will not release details on account. I told US Bank that XXXX says its not my account. They won't budge on position and said I got my money. EXCEPT, I didn't get my {$1400.00} back. I still don't have it back. I didn't authorize or work with whomever set up that account and used my personal identifiers to set up the transaction and steal my money. CFPB rules state I'm only responsible for the first {$50.00} but US Bank still won't refund my money. I contacted XXXX who owns XXXX since XX/XX/XXXX. They told me it was not my account and to contact my bank for details. I keep contacting US Bank but now they said they will not answer my complaints because they insist I authorized the transaction. I DID NOT. In XX/XX/XXXX letter US Bank included the Verification Documents they said did not exist. They called them emails. XXXX of the emails have a copyright of XXXX but this happened in XXXX so XXXX of the documents were fraudulently created in XXXX. I am awaiting a response from US Bank. I don't know if they will respond due to XX/XX/XXXX letter. In XX/XX/XXXX I found out I was part of an AT & XXXX XXXX breach which included full names, social security numbers, email, addresses, dates of birth, etc. Everything needed to set up an account with XXXX Finance. In the past I was also an owner of a XXXXXX/XX/XXXX issued by XXXX. That also had my information on it. Someone working with this data XXXX also be working with US Bank to defraud customers. I just want my {$1400.00} returned to me. I'm a senior on a fixed income and that is alot of money to lose. I have not got my money back. I didn't authorize this transaction. I didn't get those verification emails sent in XX/XX/XXXX until XX/XX/XXXX. I just want my money back. Reports are filed with XXXX XXXX XXXX, XXXX XXXXXX/XX/XXXX, CFPB, Consumer Affairs, FTC, all XXXX credit agencies, and anyone else I could send my report too.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation