Consumer complaint received 2022-01-16 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: T.S. Holdings
State: WA

Complaint narrative:
I came back from XXXX in XXXX, after spending a year in XXXX  bedroom apartment in XXXX, my kids were growing up, so I moved into a XXXX bedroom at XXXX XXXX XXXX complex in XXXX a rental property owned by XXXX Apartment. Even though the place was pricey for me it worthy at the time ( best school district in the state ), Because of the kids, my wife and could not work full time so, took an extra job, a weekend job, a ride hailing gig and was going to school full at XXXX XXXX college as XXXX machinist ( good paying job in this sector at the time ). The XXXX XXXX was a beautiful place to live, lot of greeneries, park for kids, shops all around, medical services, you name it, it was there. My family loved it ; I was proud to be able to live there. 
The XXXXXXXX XXXX complex to describe it in short sentence was surround by a XXXX  XXXX  that drop to a creek about 15 to 20 meters below. An The all complex somehow was fenced except the portion around our block ( I dont know why ). The back patio of my unit was facing the XXXX  XXXX  looking down the creek ( I lived on the ground floor ). Trouble started when during a summer weekend, my kids were playing on the backyard, my boy came to as he notices someone fat cat roaming around. My instinct of dad got me to go check it out, at my surprise it was a bobcat ( no kidding ) I was shocked to see one in the middle of downtown XXXX. I contacted the office about it, and I received this memo ( please see attachment 1 email ) saying that it is basically the price to pay to be around the greenery, and that the wilds animal was friendly and if you see it just wave at it, as someone that grew up in XXXX, this email puzzled me a lot. Personally, if it is called wild animal, it is because, they are unpredictable, and if they are coming out of their habitat in the open, it is they are either sick ( rabies, cast out of herd, hungry, or the hideout is threatened by something, nothing friendly about ) I would not be around even a domesticate animal like dog unless the owner is there and tell me its ok. So, I approach the office to find out why this portion of the complex was not fenced like the rest. I was told that legally they done have to fence it ( I dont know why, Im not a legal expert ). Pretty much once a month I will see some or receive an email warning about some kind of wild life sights ( cayote, raccoon, bobcat, deers and so on. ) As precaution for the safety of my kids, my wife and I decide that they only play on back only when we are present. 
In XXXX ( XXXX ) the heavy rainfall had eroded the cliff down the creek, making the all area a fall hazard. While we were sitting in the back enjoy one of the rare sunny days, my kids were playing with a go-cart toy, boy was not paying attention, and end falling does the creek, luckily, I was seating by there, and his go-cart ( broken, see attachement ) got caught by a branch and I was able to pull in out, and thanks God he was not hurt. Once again approach the office about the fence received the same answer about not being legal obligation. 
I forbid my kids to play in back and complete lock the back door for their safety and barricade the fall hazard with tree branches ( attachement ). 
I XX/XX/XXXX, a Thursday, while in class, my wife to notify me that our electricity got cut off. I called in the office to find out what was the issue, they told me at my surprise that I probably did not pay my bill, to contact XXXX ( WA XXXX XXXX in WA that serves our area ). After a back forth with XXXX, I found out that it was them. Friday, I called in the office, at the time they only had one maintenance personnel for the entire complex and barely one or two office personnel, to request my power back because XXXX was not responsible, I still believe it was unintentional mistake, as the maintenance personnel was working on the unit above me. They came and fix it on Monday after 4 days with no hot water, we cant cook ( electric stove ) and spoiled food. No apology just a note says has power ( Im sure he meant power restored ) I have to ask my friend in XXXX for my family to stay there for the weekend. 
After the backyard accident with the kids, wife have decided not to renew our lease for a full year, so we can save more and any affordable and move out of this place that went from paradise to XXXX in less than 2 years. So, I planned with a real estate to buy a house after the school year ended. So, we sign a half year lease ( we had to pay and extra {$200.00} or more on the top the rent to stay there } After the power cut incident, I was going to my best friend wedding, and I was looking for a small suitcase in the closet when I came across the mold in the closet where we store thing we dont use often. Thats when I realize that it was a second bathroom that they hastily modified to closet in order to increase the value of the place. But instead on leaving the plumbing so, it is visible, the criminally try to mask it with plaster and same paint color as the wall. if it was not for the mold ( put a sponge to contrast in order to see the faucet ) I would not see the faucet and plumbing at the bottom of the closet. I was even troubled as they just did an inspection of the place couple weeks ago and did not mention anything. For the past XXXX  years I have to surrender my dwelling XXXX  a year for inspection, they knew that there is a potential for mold, but never care, and God known how long I have been paying sweat and hard work to live in this filthy place with my family. I contact my real estate the same day, I told him find me anything with a roof, Im leaving. They threw a carpet on a moldy bathroom to make it a closet. All that time my wife is complaining about allergy, and we thought, its just because we are surrounded by tree, could have been a result of the mold. They even admit in their assesment that the closet was moldy ( attachement ) As an immigrant, I did not grow up in a culture where we go around and suit each other for money to compensate pain or loss, I preferred to be proactive and move my loved ones to a safe and healthy environment as no money can overcome a human suffering. I immediately moved my family to my friend house and I notify the office with all the reasons. My real estate found me a house 55 miles away from our XXXX, in the middle of the school year, despite the complaint of kids for leaving the favorite school. Even though the price was ok, I could not afford it because I was not financial ready. I took a second FHA mortgage plus I empty XXXX to get there 2 months later. 
XXXX XXXX kept my deposit, charge me at the highest for everything going from cleaning to even throwing extra garbage in the dumpster under the pretense that the unit is very dirty ( highly subjective ). 
I always pay my rent on time, so despite my financial difficulty at the time I managed to pay them everything they asked for except the 2-months rent they need post moving. I tried to explain to them, no one in right mind will pay almost {$4000.00} for a moldy dwelling, but they keep saying you sign a contract, we ill send you to collection, and all kind of threaten. I propose to them half month rent to avoid what I am going through right now, and they declined it. 
Last year, in the middle of the pandemic when they XXXX asks everyone to quarantine that when XXXX XXXX choose to take to court collect the inflated amount, I supposedly owe them. With my health condition, I did not want to go to courtroom during the pandemic, but I manage to go to, present my case to the judge. I was giving 2 weeks to collect evidence while XXXX XXXX lawyer had XXXX years to collect his. I dont have the mean to hire expensive lawyer to protect myself for this injustice, they riddled my credit score with collection, so I could not even take advantage of the low interest rate that was available back them for refinancing I believe XXXX XXXX XXXX and XXXX Apartment are the ones that breach their contract in bad faith by not providing me as they promise a safe, clean and healthy dwelling even though I, year by year fill full my obligation to them. 
Please let me know if you need more information for this case, I am willing to provide you with anything that can help put this matter behind me in this stressful time we live in. 
I do hold additional photo and documents if any party need them, I could forward it to you. 
Thank you

Company response to consumer: Closed with explanation