Consumer complaint received 2026-02-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: Maximus Federal Services, Inc.
State: MI

Complaint narrative:
To Whom It May Concern : I am submitting this formal complaint regarding my student loan account ( s ), originally associated with Sallie Mae XXXX SLM Corporation, later serviced by XXXX, and now reportedly transferred or assigned to Aidvantage. It is my understanding that Aidvantage is currently claiming servicing or ownership rights over this debt after acquiring or receiving the account from XXXX. However, I have not been provided with sufficient documentation validating the legal authority to collect, service, or enforce this loan obligation. I am formally requesting : A complete and verified copy of my original signed promissory note. Documentation evidencing the full chain of title and assignment from XXXX XXXX XXXX XXXX XXXX and XXXX to Aidvantage. A life-of-loan accounting ledger detailing principal, interest accrual, capitalization events, fees, and payments. Written verification of the legal authority of Aidvantage to collect and service this alleged debt. If the companies involved are unable to produce a properly executed promissory note and complete chain of assignment demonstrating lawful enforcement rights, I am requesting full financial discharge and permanent correction of any negative credit reporting associated with this account. Additionally, I have concerns regarding broader corporate conduct. Public reporting indicates that in XXXX, a federal securities class action lawsuit was filed against SLM Corporation alleging that investors were misled regarding private loan delinquency rates and mitigation program effectiveness, which reportedly contributed to a significant stock decline in XX/XX/XXXX. While investor-focused, such allegations raise serious concerns about the accuracy and transparency of loan reporting practices. Further, past enforcement actions involving XXXX resulted in regulatory penalties and restrictions related to student loan servicing practices. Given this history, I believe it is reasonable to require strict compliance with federal consumer protection laws. I believe the following statutes may be implicated : Consumer Financial Protection Act, 12 U.S.C. 5531 ( prohibiting unfair, deceptive, or abusive acts or practices ). Truth in Lending Act, 15 U.S.C. 1601 et seq. ( accurate disclosure of credit terms ). Fair Debt Collection Practices Act, 15 U.S.C. 1692 et seq., where applicable. Higher Education Act, 20 U.S.C. 1071 et seq., where applicable to federal student loans. This matter has caused significant financial distress and uncertainty regarding my obligations. I am not refusing to address legitimate debt ; however, I am asserting my right to proper validation, transparency, and compliance with federal law before any further collection or servicing actions continue. Accordingly, I respectfully request that the CFPB investigate this matter and require the companies involved to provide full documentation or take appropriate corrective action, including potential discharge if lawful documentation can not be produced. Thank you for your time and attention. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation