Consumer complaint received 2022-11-23 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am filing this report due to a critical concern regarding my FICO score. The FICO score on my credit report is incorrect and has dropped XXXX points over a span of XXXX days with no negative measures on my part. I have had credit monitoring for over XXXX  year with Experian and XXXX, and over XXXX decades with XXXX. This matter is of significant concern to me because I have devoted my time, money, energy, and resources for XXXX years to ensure my credit stays immaculate. 

On XX/XX/2022, my credit score at the XXXX credit agencies was above XXXX with the score at Experian specifically at XXXX. On XX/XX/XXXX my score dropped XXXX points and on XX/XX/XXXX my score dropped another XXXX points to XXXX. There was no negative information on my credit report. No late payments, no delinquencies, no inquiries, no collections, nothing out of the ordinary. I called both Experian and FICO. Customer service representatives at both organizations could not find out why the scores had dropped. They informed me that there was no evidence of delinquency, bankruptcy, foreclosures, or any of the factors that would consequently garner such a significant drop. 

The XXXX observation I made on my credit report was that up until XX/XX/2022, under positive score factors, the report stated, " your balances on mortgage and/or non-mortgage installment loans are relatively low or substantially paid off ( please refer to the attached image ) ''. This was listed as a positive factor to my credit score for many years. In XXXXXXXX XXXX XXXX  the credit report stated, " you have a lack of recent activity from a non-mortgage installment loan ( please refer to the attached image ) ''. This was listed as a negative factor in the report. I don't understand why this was a negative remark in the current report, but similar statements were positive in prior reports. As I mentioned before, nothing had changed in the way I used my credit, and no negative information was reported. When I inquired to both the Experian and FICO customer service representatives regarding the negative remark, they were unfamiliar with this remark and could not find more information on why it was present in my report. The representatives were not able to find anything that warranted a score decrease on my report. Due to their lack of understanding why this occurred, I was advised by the Experian customer service supervisor to contact credit counseling. 

Looking through the Fair-Trade Commission website I came across a list of reputable credit counseling organizations. I immediately contacted XXXX XXXX XXXX XXXX and spoke to XXXX representatives. After they did a soft pull on my credit, neither representative at this reputable organization was able to fathom such a significant drop in a score due to the information they had pulled. Additionally, they informed me that under these circumstances ( i.e., a soft credit pull ), a credit score would generally drop XXXX to XXXX points for negative information on a report. I stayed on the phone with these representatives over a span of XXXX hours. I urge you to consider the seriousness of this matter. Over a XXXX span of building my immaculate credit, this significant drop can be catastrophic and can be a detriment to my personal and business financial burden ( i.e., line of credit, merchant account, property rentals, mortgage, insurance, credit cards, auto loans, equipment rental, terms of leases, business investments, and bank loans ). Credit standing is my blueprint and having a lower score can affect my standing with any reputable financial institution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation