Consumer complaint received 2025-08-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with the payoff process at the end of the loan — 
Company: Lendmark Financial Services
State: AL

Complaint narrative:
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone : XXXX Date : XX/XX/year> To : Lendmark Financial Services XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : Account XXXX XXXXXXXX Joint with XXXX XXXX NOTICE OF FORMAL DISPUTE AND DEMAND FOR IMMEDIATE CORRECTION OF CREDIT REPORTING To Whom It May Concern, I am writing to formally dispute and demand immediate correction of all negative credit reporting and the inaccurate status of my account listed above. Your reporting of Paid in settlement and Paid in full for less than full balance is false, misleading, and in violation of multiple federal laws.

1. Violations of the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( a ) & ( b ) Furnishers of information have a legal duty to report complete and accurate information to credit reporting agencies. Reporting that I paid less than owed when I in fact paid for my vehicle several times overdue to your predatory payday-style loan tacticsis knowingly inaccurate and misleading.

This constitutes the reporting of false information, which is prohibited under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ).

2. Violations of the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692e ( 2 ) ( A ) & 1692e ( 8 ) Misrepresenting the character, amount, or legal status of a debt is a direct violation of 15 U.S.C. 1692e ( 2 ) ( A ).

Reporting and failing to correct information you know or should knowis false constitutes a violation of 1692e ( 8 ).

3. Unfair and Deceptive Acts and Practices ( UDAP ) 15 U.S.C. 45 ( a ) ( FTC Act ) Your loan terms and collection methods meet the criteria for unfair and deceptive acts and practices. The excessive interest rates and rolling over of balances created a situation where the debt was p
aid multiple times over, yet you reported it as if I did not pay in full.

4. Additional Consumer Rights Violations Under 15 U.S.C. 1666i of the Truth in Lending Act ( TILA ), lenders must credit payments promptly and accurately. Your reporting demonstrates a failure to reflect my true payment history. 
The statement Paid in settlement implies that I did not honor the full contractual obligation when in fact your own records will show payments exceeding the original loan balance of {$5800.00}. 
DEMAND FOR ACTION I demand that you immediately : 1. 2. 3. Remove all negative notations ( XXXX day late marks ) from my credit history related to this account. 
Update the status to reflect Paid in Full {$0.00} balance with no derogatory remarks. 
Provide written confirmation of these corrections within 15 days of receipt of this notice. 
If you fail to comply with this demand, I will : File formal complaints with the Consumer Financial Protection Bureau ( CFPB ), Federal Trade Commission ( FTC ), and the XXXX  Attorney Generals Office.

Pursue civil damages for actual, statutory, and punitive relief under the FCRA ( 15 U.S.C. 1681n, 1681o ), FDCPA ( 15 U.S.C. 1692k ), and state consumer protection laws. 
This is your final opportunity to correct the matter amicably before I proceed with all available legal remedies. 
Sincerely, XXXX XXXX P.S. Im giving LENDMARK 4 days to remove any offensive and XXXX remarks which violates my Civil Rights and I will have Lendmark in court!!

Company response to consumer: Closed with explanation