Consumer complaint received 2025-08-17 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: SC

Complaint narrative:
In XXXX of XXXX, my husband and I were approached unbidden by a solar salesman from XXXX XXXX ( then XXXX XXXX ). We were subjected to hours of high-pressure sales tactics, during which many false promises were made to us. Of course, at the time, we were entirely unaware that these were lies. The untruths told to us by XXXX XXXX are including but not limited to the following : -We were told we would have no power bill and would often be receiving money back from our utility company due to us producing more power than we needed. This was a lie. Our power bill has not decreased at all and we have never received a refund for overproducing from the utility company nor any other entity. 

-We were told that in the event of a power outage, our home would have power while the sun was out, and therefore we did not need to purchase batteries ( this promise was made after we told the salesman that the cost with the batteries was too high and he subsequently found that we would not be approved for that high of an amount ). This is not true. We have been without power many times as a result. 
-We were told that the ground-mount equipment would only be a couple of feet high and not very wide, and that it would take up very little space. In reality, the equipment is massive and takes up a significant portion of our back yard. 
-After installation, we quickly realized that our power bill did not in any way decrease. Not even after we added several additional energy-saving upgrades to our home including several door replacements, all new windows, a new water heater and new heating and air units did we see any decrease whatsoever. XXXX supposedly " analyzed '' the numbers and told us we needed additional panels and other work done. They promised to schedule this, but never did and soon went out of business, leaving a significant amount of work incomplete and effectively leaving our system not functional, fully if at all. 
-We were told that we would get around half of the cost of the system back in tax refunds. This was inaccurate. 
-We were never told of any type of lien against our property or anything on it, nor that a UCC 1 lien would make the sale of our home, should we ever desire to do so, nearly impossible. 

Our original lender was Loanpal. Without our prior knowledge or consent, it was transferred to Goodleap. After the bankruptcy and closure of XXXX XXXX ( originally XXXX XXXX ), Goodleap became responsible for the maintenance and upkeep of the systems they colluded to fund ( per the Holder Rule established by the FTC in XXXX ). In addition to all of the above, the salesman who initiated all of this did not allow us to see what we were signing, as he quickly flipped from section to section on a tablet and told us where to enter virtual signatures and initials. He gave us his version of the specifics, which turned out to be wholly inaccurate. He refused to allow us to " sleep on it, '' stating the deal wouldn't be the same on another day. He told us we had time to rescind but did not say how long, and we were unaware of the shortcomings of the system and process for weeks or months after the day we signed, essentially depriving us of the opportunity to rescind. This entire process has been a long nightmare that I would like to have ended. We never asked to be treated this way. All we ever wanted was fairness. Now, we find ourselves constantly anxious ( to the point of having to take medication ), eternally suspicious that someone is trying to take advantage of us again, and never at ease. We have enormous power bills in addition to a solar payment looming for a system that has not benefited us at all. We have spoken to several attorneys who are each willing to take our case on and have actually given us guarantees of success, stating that we are entitled to a voiding of the solar contract, a removal of the UCC 1 lien, a refund of all monies paid so far, possible additional monetary damages, and possibly attorney fees eventually. We feel that it would make so much more sense not to have to hire an attorney for all of this, but if we have to then we will proceed to retain one.

Company response to consumer: Closed with explanation