Consumer complaint received 2026-07-14 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: LAKEVIEW LOAN SERVICING, LLC
State: GA

Complaint narrative:
Consumer Complaint Regarding Mortgage Servicing Errors, Inaccurate Account Information, and Failure to Update Loan Records * * * * Company : * * Lakeview Loan Servicing / Mortgage Servicer * * Consumer : * * XXXX XXXX I am submitting this complaint regarding ongoing issues with the servicing of my mortgage loan by Lakeview Loan Servicing. My primary concern is that my mortgage account information is inaccurate, incomplete, and has not been properly updated despite receiving assistance through the Georgia Mortgage Assistance Program ( HAF ).

My loan received assistance through the Georgia Mortgage Assistance Program several months ago ; however, my online mortgage account continues to reflect inaccurate information. The account information available through the servicers website does not accurately represent the current status of my loan or the assistance received. 

The following issues remain unresolved : * My online account continues to show that I am past due, which is inaccurate. 
* My Financial Hardship information has not been updated to reflect the assistance received and the current status of my account. 
* Documentation related to the Georgia Mortgage Assistance Program has not been properly uploaded or reflected within my online account. 
* My mortgage payment information was not updated correctly after I made my escrow shortage payment in XXXX. I was required to contact the servicer to have my XXXX mortgage payment amount corrected. 
* Despite the passage of several months, my online account still does not provide accurate, complete, and current information regarding my loan status. 

As a borrower, I rely on my mortgage servicers records and online account portal to provide accurate information regarding my loan. The continued display of incorrect information creates confusion and concern regarding whether my account is being properly maintained and whether all payments, assistance funds, and account adjustments have been accurately applied. 

I am requesting that Lakeview Loan Servicing conduct a complete review of my mortgage account and provide the following : 1. Correction of all inaccurate information displayed on my online account.

2. Confirmation that all Georgia Mortgage Assistance Program funds and related documentation have been properly received, applied, and reflected in my loan records.

3. A complete payment history from the origination or transfer of my loan through the present date.

4. A complete loan activity/servicing history reflecting all transactions, including : * Payments received and applied; * Escrow transactions and analyses; * Escrow shortage payments; * Fees or charges assessed ; * Any suspense account activity ; * Principal and interest adjustments; * Assistance program payments received and applied ; * Any other servicing actions affecting my account. 
5. A written explanation of why my account information was not updated timely and what corrective actions will be taken to prevent future servicing errors. 

I am requesting that this matter be reviewed by a qualified representative and that I receive a written response addressing each concern and confirming the corrections made to my account. 

Thank you for your assistance in ensuring that my mortgage servicing records are accurate, complete, and properly maintained. 

* * XXXX XXXX * *

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation