Consumer complaint received 2025-09-23 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CCS Financial Services, Inc.
State: IL

Complaint narrative:
Thank you for helping with this issue. In complaint XXXX This company continues to send letters, & they are calling me on the phone after they have been legally notified to NOT communicate with me in any way shape or form. That is 100 % illegal. I have a certified return receipt to prove that they received the letter. 
XXXX complaint Submitted Status Submitted to the CFPB on XX/XX/year> Please refer to XXXX YOUR COMPLAINT No company response Status Company has not responded to your complaint XX/XX/year> You CFPB said " The company has not responded to your complaint. '' The debt collectors are contacting me AFTER they received a letter from me to stop all communications with me. XXXX XXXX XXXX is totally corrupt. I paid my insurance in advance. I DO NOT owe them any money. They claim a debit of {$89.00}, XXXX. That IS 100 % FALSE. I paid the insurance in advance for 6 months. I sent them a Certified return receipt letter on XXXX to them that they received on XXXX. I have 2 receipts to PROVE they received the letter stating to NOT contact me by any means. I stated in the letter i do not owe any money to them. XXXX owes me {$9800.00} for a claim of storm damage to my home that they did not pay & did not send an insurance adjuster to my home to see the damage. Another person on my block had the same problem with them. They never sent an insurance adjuster to his house. XXXX XXXX XXXX DOES NOT pay claims. That is why i canceled my insurance. The debt collectors are contacting me AFTER they received a letter from me to stop all communications with me. The debt collector sent me another letter after XXXX for a debt i do not owe. That is against the law! XXXX XXXX XXXX DOES NOT pay claims. 

The debt collectors are contacting me AFTER they received a letter from me to stop all communications with me. XXXX XXXX XXXX is totally corrupt. I paid my insurance in advance. I DO NOT owe them any money. They claim a debit of {$89.00}, XXXX. That IS 100 % FALSE. I paid the insurance in advance for 6 months. I sent them a Certified return receipt letter on XXXX to them that they received on XXXX. I have 2 receipts to PROVE they received the letter stating to NOT contact me by any means. I stated in the letter i do not owe any money to them. XXXX owes me {$9800.00} for a claim of storm damage to my home that they did not pay & did not send an insurance adjuster to my home to see the damage. Another person on my block had the same problem with them. They never sent an insurance adjuster to his house. XXXX XXXX XXXX DOES NOT pay claims. That is why i canceled my insurance. The debt collectors are contacting me AFTER they received a letter from me to stop all communications with me. The debt collector sent me another letter after XXXX for a debt i do not owe. That is against the law! XXXX XXXX XXXX DOES NOT pay claims.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation