Consumer complaint received 2024-10-29 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Credit Karma, LLC
State: PA

Complaint narrative:
XX/XX/XXXX I was approved and signed my documents for the edil loan from the small business administration. I underwent strict verification and identification requirements and was given direct instructions from the Sba loan advisors. I was told that my loan would be accepted and processed to keep an eye out. 

I was informed of the level of concern the banks were having with personal and business accounts and therefore I emailed credit karma asking for deposits limits and if I would have any issues with my approval and deposit amount from Sba loan. They would keep in contact with me reinsuring my deposit was deposited and everything was good to go. 

XX/XX/XXXX I received my deposit from the Sba into my spend account. ( For record I chose credit karma because I file my taxes through turbo tax have XXXX accounts and XXXX accounts for several years and figured with my sole proprietorship business it would make sense ). After extensive happiness I was able to make three separate payments each on my credit cards and withdrew a small amount of cash. Equaling no more than XXXX. And I also transferred XXXX to my savings account. Few hours later I was then unable to make any transactions and with the news of my account being frozen I decided to call and ask for help. I was then given unprofessional assistance with no real help. They informed me I had to verify my identity thro their link. And review team would get back to me asap. After uploading everything I ever used to verify my credentials and identification and reaching out numerous times thro emails and phone numbers. My frustrations grew AND I WAS HORRIFIED. I remember not being told what was going on and only to find out days later XX/XX/XXXX my accounts were being closed and I no longer had access to view my accounts or statements. After more long conversations and emails and frustrations I finally was ask to provide them with a previous address to verify the status of the check that was mailed out to me. Again I was astonished being told a check in that large amount was being mailed by paper check to an address I had to guess because they were unable to verify my identity through the online review process. After spinning and checking all my prior memories of any and all the addresses I have been associated with I was forced to go months without being told any information or even guidance on what to do or how I should proceed. About a year later I was able to get a credit karma agent to email me my statements from XX/XX/XXXX and to my surprise I was able to see credit karma withdrawaling CASH from my savings. Depositing CASH into my checking. To WITHDRAW CASH from my checking to be a {$0.00} and then ISSUING MVB BANK to write a check or money order sending Sba funds back but as payment on my loan as if I were making a payment. 
I have been on an insanely long journey feeling defeated and exhausted of the time spent and the amount of information received. The circumstances were very much life changing and has caused me and my family ( of 7 ) to remain in such a dark difficult financial position that we havent been able to fully make it out of yet. Ive lost much of my home my confidence my contracts my time my life has gone through a very stressful and depressing time. The amount of time Ive wasted and or spent losing myself in this process of grief has left me feeling helpless, hopeless and unfulfilled. Its led me into an era of XXXX and inability to cope and keep trying to recover my mental state let alone my financial opportunities that were approved by the treasury and had no connection whatsoever with the approval of others especially from a XXXX party affiliated online banking system under which XXXX XXXX tried to pawn this off on credit karma any time I reached out to them. They would not even give me appropriate time to talk before forwarding me to XXXX. I have documentation I have statements and letters and emails and logs and other information stating my complaint and I just want the money I was entitled to so I can Finally get my life back. My first payment on a loan I didnt receive is in a week. And Im still waiting for answers. This is outrageous and unacceptable behavior and Im emotionally saddened by the whole situation and how it wasnt handled.

Company response to consumer: Closed with monetary relief