Consumer complaint received 2024-03-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSWORLD SYSTEMS INC
State: FL

Complaint narrative:
I cancelled my account with XXXX in XXXX or XXXX of XXXX. They sent me a final bill of {$100.00} and I paid that final bill. They randomly added a {$30.00} charge to my account on XX/XX/XXXX and did not notify me that I had this charge on my account. I was no longer checking the account as I paid the final bill and expected no further charges. On XX/XX/XXXX I received a credit reporting alert that a collections account had been put on my credit report. I contacted the collections agency and they advised that it was a charge with XXXX XXXX. I logged into my account with XXXX and that is when I say that I had a {$30.00} charge on my account. I went ahead and paid the balance to resolve the issue and contacted XXXX via chat and was advised since I paid the balance that they would remove the reporting on my credit report and to just contact the collections agency to let them know so that they can start the process. I contacted TransWorld System Inc who was handling the collection account and let them know everything that XXXX had told me. They advised that I needed to wait for everything to clear and they also started an investigation because I was not sent a letter from TransWorld System Inc about the collections attempt. I called TransWorld on XX/XX/XXXX and they refused to speak with me because they said XXXX had pulled the account back and that I was no longer in collections with them. They said that I had to contact XXXX to resolve the matter. I called XXXX and they sent me to the collections department, who said that I needed to call the collections agency. I advised that they would no longer speak with me and that they said I had to resolve the error with XXXX. We went back and forth and I finally requested to speak with a supervisor. The supervisor told me the same thing that the collections agency had to fix the reporting. I again told her that they will no longer speak with me and then she said, Oh the billing department is who needs to resolve this error. She gets me to the billing department who says I need to speak to the collections department. The collections department says I need to speak to to the billing department. I get transfer like five or six time and finally get someone in the collections department to give me so information. He agrees that the charge was added on XX/XX/XXXX and that I have 90 days to pay it before getting sent to collections. My account was transferred to TransWorld on XX/XX/XXXX. XXXX didnt notify me of the bill and ONLY GAVE ME TWO DAYS to pay it. I have placed numerous calls with XXXX and numerous agents have admitted it is an error BUT NO ONE IS FIXING IT! I need the credit reporting deleted as this is unethical billing practices and is hurting me the consumer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation