Consumer complaint received 2023-12-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: HW Holding, Inc
State: CT

Complaint narrative:
FOR STARTERS, I HAD AN ACTIVE INSURANCE POLICY. 

STILL, TO THE HEART OF THE MATTER : THIS HAS TO BE ONE OF THE MOST TRAUMATIC EXPERIENCES OF MY ADULT LIFE. 

XXXX XXXX SO FAILED TO HAVE A PLAN IN PLACE TO RESPOND IN A SAFE AND TIMELY MANNER WERE ONE OF THEIR TOP FLOOR WASHER HOUSES TO BURST. I HAVE CALL LOG RECORDS. IT TOOK OVER XXXX MINUTES FOR THE CITY TO RESPOND AND WELL OVER XXXX HOURS FOR XXXX TO XXXX. 

SEE, I WAS FORCED TO XXXX  JUMP OUT OF MY SHOWER, AFTER A GRUELING XXXX & AFTER ALL MY EFFORTS XXXX FIREFIGHTERS SHOWED UP TO URGENTLY SOLVE THE MATTER ONLY TO, - &, OF COURSE, THIS IS RECORDED ALBEIT UNTINTENTIOANLLY, AS WE RECORDED THE WHOLE EVENT - AFTER SPENDING XXXX OR SO MINUTES FAILING TO REACH ANYONE SAID TO MY PARTNER & I, SOMETHING LIKE : " DUDE, CALM DOWN & GET DRESSED... NOTHING YOU CAN DO, DO YOU HAVE INSURANCE? ... XXXX, XXXX THEM ... '' WHEN XXXX HARD WORKING FIREFIGHTERS CAN'T FIND A SHUT-OFF VALVE, CAN'T COMMUNICATE WITH STAFF IN A MATTER AS URGENT AS THAT WAS, WHAT WAS I SUPPOSED TO DO? 

BUT WHAT REALLY TRULY XXXX WITH ME IS THAT, AFTER XXXX OF THE WORST & LONGEST NIGHTS OF MY LIFE... WHERE I WORKED ALONGSIDE THEIR STAFF TO CLEAN THE APARTMENT, TO THROW OUT THOUSANDS OF DOLLARS OF PERSONAL DAMAGED VALUABLES ... AFTERWARDS, AROUND UMM, SAY XXXX IN THE MORNING, XXXX RECENTLY UNEMPLOYED PERSONS WERE COLDLY, DISMISSIVELY, CHASTINISENGLY FORCED TO LEAVE THE APARTMENT FOR WHAT WAS MADE CLEAR WOULD BE AN UNDETEREMINED TIME PERIOD, AND FOR A PERIOD DURING WHICH THERE WAS NO COMMUNICATION. 

FOR THE FIRST TIME IN MY LIFE, I HAD TO SLEEP IN MY VEHICLE IN A PARING LOT. WHEN I SHOWED UP TO XXXX TO SEE IF THEY COULD WORK WITH MY INSURANCE COMPANY TO FIND ME LODGING AND TO RESOLVE THE WASHER MACHINE PIPE BURSTING, THEY SEEMED MORE UPSET BY THE FACT THE THE NEIGHBORS BELOW MY APARTMENT WERE FRUSTRATED THAT THEY HAD TO ENDURE THE MADNESS INTO THE EARLY MORNING. 

I EXPRESSED CLEARLY TO XXXX XXXX XXXX, IN PERSON AND OVER THE PHONE - ADMITTEDLY, SOMETIMES IN FIRM TERMS - MY DISAPOINTMENTS & DESIRE TO RESOLVE THE MATTER. 

IT BECAME CLEAR THAT THEY HAD NO INTEREST IN FIXING THE APARTMENT OR IN COMMUNICATINGWITH ME -- GIVEN THAT THEY HAD SERVED ME AN EVICTION NOTICE. 

AND SO, HAVING CONFIRMED THAT I WAS COMPLIENT WITH THE TERMS OF MY INSURANCE LEASE & A FEW DAYS SHORT OF DELIVERING THAT MONTHS RENT, I DECIDED THAT IF I WAS NOT TO HAVE CERTAINTY REGARDING WHEN I COULD RETURN TO MY APARTMENT, & GIVEB THAT I HAD TO SLEEP XXXX NIGHTS IN MY CAR ( & EVENTUALLY SPEND XXXX MONTH IN A MOTEL ) IT SEEMED IN EVERYONES BEST INTEREST THAT I MOVE OUT PRIOR TO THE TERMS OF MY LEASE. 

AND SO I DID. AND I DID SO HAVING EXPRESSLY RECEIVED CONFIRMATION FROM XXXX STAFF THAT THEY WOULD RESOLVE THE MATTER WITH MY INSURANCE COMPANY. 

Oh, HOW I REACH FOR EVERY POSSIBLE CURSE, HAVING JUST RELIVED THIS. 

BUT SUFFICE IT TO SAY, THE DOCUMENTS ARE THERE, THE FIREFIGHTERS, MY PARTNER, SUPPORTIVE BUILDING MATES, & DIGITAL RECORDINGS ARE THANKFULLY SAVED. 


THANK YOU.

Company response to consumer: Closed with explanation