Consumer complaint received 2024-09-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: WELLS FARGO & COMPANY
State: WI

Complaint narrative:
I wrote a letter to Wells Fargo XX/XX/XXXX regarding an inquiry on my credit report dated XX/XX/XXXX stating I has a current mortgage of {$1000.00}. I am currently in a 12 month home- buying seminar class, I was informed that I did not qualify for pre approval nor could I obtain a loan because a mortgage was still listed in my name on my credit report with all three major bureaus. This was unexpected, as I sold my home almost XXXX years ago, and the mortgage should have shown a XXXX balance. 
This error has caused substantial delays, forcing me to restart the home - buying process from the beginning. While I recommended this seminar to family and co- workers who have all since received their pre-approvals. I am now faced with renting for another year due to this issue. 
The error has also skewed my debt -to-ratio, as it falsely appears that I have an outstanding mortgage. 
The embarrassment and frustration Ive endured are immense. Ive been unable to move forward with my own homeownership plans, despite being the one who encouraged others to do so. My credit has suffered for nearly XXXX XXXX XXXX XXXXXXXX ) per your statement and records and because of this mistake, which was not due to any fault of my own. 
Given the extensive inconvenience and lasting damage to my credit, Wells Fargo offered settlement of {$270.00} that is insufficient. I am requesting a negligence settlement of {$10000.00} in compensation for the negative impact this error has had on my financial situation over the past XXXX years. 

I have spoken with XXXX different representatives at Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Wells Fargo XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX of the personal stated that if I was not in agreement with the {$270.00} that I should write a detail letter to Wells Fargo and that the Executive Representative would close out this case and give me another case number and I would be assigned to someone else to explain why I did not agree to the {$270.00} check issued and mailed after I stated I was in agreement That check was mailed certified mail back to Wells Fargo in XXXX, XXXX, XXXX where I confirmed the address with a Wells Fargo representative before mailing.I received a signature card of the delivery of the letter and check returned to Wells Fargo Certified Mail. Signed by a Wells Fargo Personnel However I asked how did Wells Fargo Executive Representative come up with those calculations and she stated that because of proprietary information Wells Fargo could not disclose nor give me a formula. 
I received a call today XX/XX/XXXX from one of the Well Fargo Executives stating Well Fargo received my request and they will not honor my request and that the {$270.00} is what they came up with and they will close out the case I stated that this case is not closed because the check was sent back. Wells Fargo stated. He would open another request to reissue the check. I was not in agreement with that settlement. I would like to file a complaint Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation