Consumer complaint received 2025-07-31 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WI

Complaint narrative:
I am filing this complaint against Bank of America concerning a XXXX XXXX credit card account that was opened on XX/XX/XXXX, and closed without my consent on XX/XX/XXXX. The account was charged off, and a {$760.00} balance is still reported as In Collections/Charge-off as of XX/XX/XXXX. 

Despite my repeated attempts to resolve the issue and request lawful documentation, Bank of America has : Failed to produce the original signed agreement; Refused to identify any secured party or holder in due course ; Provided no documentation of assignment, pledge, or securitization ; Continued to report the account as derogatory despite my good-faith objections ; Issued only unsigned, generic responses that fail to substantiate the legal basis for reporting or enforcement. 

On XX/XX/XXXX, I sent a formal certified letter to the Office of the President asserting my rights under : UCC 9-102 ( a ) ( 2 ) and 9-210 ; Truth in Lending Act ( TILA ) ; Fair Credit Billing Act ( FCBA ) ; Fair Credit Reporting Act ( FCRA ) ; Electronic Signatures in XXXX XXXX XXXXXXXX XXXX XXXX ( XXXX ). 

The banks evasive replies have obstructed my ability to make payments. I have never refused to pay ; rather, I have requested transparency and an opportunity to resolve the account using legal mechanisms supported by federal and commercial law. 

By closing and charging off the account while continuing to report it negatively despite lacking proof of ownership, contract authority, or assignment Bank of America is engaged in unfair, deceptive, or abusive acts or practices ( UDAAP ). 



Securitization & SEC-Relevant Conduct : Bank of Americas own XXXX XXXX financial filings show clearly that the institution securitizes consumer credit card receivables. For example : In Table 6 of their investor report, they list an average balance of {$100.00} XXXX in credit card loans, generating over {$2.00} XXXX in interest income in the first quarter alone. 
Page 11 ( Key Statistics ) shows XXXX XXXX in credit card purchase volume and over XXXX new credit card accounts originated reinforcing the volume of receivables eligible for pooling. 
Multiple disclosures reference XXXX XXXX client activity and debt securities borrowed or purchased under resale agreements, which commonly support structured finance activities including credit-linked securities. 

Yet none of these securitization relationships have been disclosed to me, even after formal written demand. 

If Bank of America no longer holds this account or has pledged it as collateral for financing, it is a violation of the FCRA to report negatively without proper ownership or legal standing. I believe this conduct may also be of interest to the Securities and Exchange Commission ( SEC ) and request that the CFPB preserve this complaint for any future referrals involving asset-backed securities and consumer disclosure requirements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation