Consumer complaint received 2025-05-23 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: Exeter Finance, LLC.
State: SC

Complaint narrative:
b'XXXX\nTo XXXX XXXX,\nI am reaching out to your company for assistance with the situation that you may or may not be aware of. I am not angry about the situation, I am simply reaching out for your assistance with resolving  this issue with the least amount of time and energy being exhausted by both your company and myself. \nI am reaching out to make a good faith effort to address the current situation regarding my car loan prior to pursuing further legal action.\n\nIn XXXX XXXX XXXX I visited the XXXX dealership in XXXX  South Carolina with a XXXX XXXX XXXX which was entered into a trade for a XXXX XXXX XXXX The XXXX XXXX ended up having extensive electrical damage due to a pre-existing leak in the seal of the windshield which extended into the interior of the vehicle and electrical system. Three days after getting the vehicle there were eight codes on the analyzer. This would render the automobile that I was purchasing of lesser value then the automobile that I was trading in. Due to a XXXX XXXX  situation I was unable to bring the car back or to try and negotiate a different trade. I explained to the salesperson that I was  a veteran with a 100% service connected disability due to a XXXX injury and that I found myself in a vulnerable position during a recent XXXX situation. I trusted this person to take my circumstances into consideration while selling me a car. Instead I ended up unknowingly accepting a loan with a 150% interest ratea rate that feels excessive and predatory given my circumstances. I was never told that the interest rate would be 150%. If my honesty is in question I can provide a recording of my visit to the dealership. I record everything because of my XXXX injury and the possibility that I might forget something. Because of repairs and the high interest rate, I was unable to make payments and the vehicle was recently repossessed. The repossession of the vehicle has compounded the challenges I face, leaving me without essential transportation.\n\nI am requesting your assistance in acquiring a vehicle. I have been desperately trying to recover from the financial XXXX that my husband created so that I would be unable to leave him and survive. The repossession on my credit report essentially invalidated the progress I had made and is preventing me from regaining my independence. This has made it impossible for me move forward and support myself. A resolution that could be both equitable and feasible for my situation would be greatly appreciated. This would include removal of this loan from my credit report and assistance in purchasing a different vehicle with fear and reasonable terms. This would allow me to regain reliable transportation while addressing the outstanding issue fairly.\n\nI appreciate your attention to this matter and look forward to your response. I hope we can work together to find a constructive resolution.\nA certified and notarized copy of this communication has been sent to you as well.\n**Sincerely,**  \nXXXX XXXX \nXXXXnXXXX XXXX XXXX XXXX \nXXXX S.C. XXXX

Company response to consumer: Closed with explanation