Consumer complaint received 2026-05-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: NAVY FEDERAL CREDIT UNION
State: NJ

Complaint narrative:
Back in XXXX I discovered a business app that allows me to invoice and charge my customers on the spot called XXXX XXXX XXXX The people who went into my account I gave the account over when they were teaching me a class and to get me to sign up for their business course that they provide so I gave them my debit card willingly at the time because I had already had already had XXXX class with the lady on zoom so we felt a little more comfortable because we saw a person and it wasn't just a computer bot so we are And they told when they told me that the original price I told him I couldn't afford it was {$490.00} a month Then they we can give you a month for {$99.00} that's when my wife transferred {$99.00} to our joint savings then I transferred it to my debit card and the XXXX and gave all of the numbers to the lady over the zoom there was no link sent for me to pay through secure I thought it was going to be secured because they already had my information debit card because that's what I use to sign up so they had access to both accounts. XXXX. I didn't necessarily know the woman personally she was my business coach for a company called XXXX XXXX XXXX who created for contractors to use on site then they also offer business coaching courses and that's when they gained access by telling me that I could pay for the course over the zoom So I don't know them personally I just trusted them because they were already showing me and had I spoke to people before and I felt comfortable again 'cause I didn't think that they were a scam however looking on the Internet now and the reviews a lot of people are talking about their scam they call them a scam and they had issues with billing and their credit cards like myself XXXX. I'm not aware who this individual is I didn't receive anything from them All I did was pay for a course then cancel the course in the XXXX week because I didn't get the results that they promised from the XXXX class and that I didn't receive any I don't I don't know them I wouldn't you know take anybody 's money and purchase anything that was not me I don't know anything about that. XXXX. I seem to have authorized them at XXXX time only to debit the {$99.00} for the course for that month When I spoke to the customer service agent for Navy Federal she explained to me how they gain access and the only time that XXXXI logged into Navy Federal from my computer my desktop was back in the early XXXX and I gave them my information around that time is when I started so early XXXX I started with them and gave them my debit card numbers that ends in XXXX to pay for that course but I they also have my XXXX XXXX account numbers if you look into the system you'll see them trying to debit my account and my business account for {$99.00} then for {$74.00} but earlier maybe a month earlier it was it will show for the XXXX they try to debit me after I cancel and within the second week and was told it was only going to be {$99.00} for that month so I didn't participate for them the charges that you see on there that's transferring from persons accounts to mine I had nothing to do with that I only gave them access to my debit card to pay for a course all this unnecessary stuff they did and the reason I'm saying it was them because they are the only people that I have been in communication with or has given my debit card number and my business card number too because I've been very secretive and and private was taught to you know not to just give my information out to anybody so this wasn't me unfortunately yesterday the young lady who helped me or I thought was helping me for the XXXXXXXX XXXX conversation did not put any information for my claim into the system all she did was issue me new accounts new checking and new banking on both sides and ordered me new cards because she explained to me that the person that did this opened up accounts new accounts in the background but use some sort of program that you allow to where you can hide it from someone so I had no no clue that somebody was opening up accounts new accounts in the background of my name but XXXX the only access I gave to someone was to the XXXX XXXX XXXX when we had the zoom they lady told me I had to allow her access to my computer so she can put on my computer some excel files. IXXXX also complaint form through Navy Federal and asked a suit hopefully a supervisor can I asked for the recording for the XXXX the XXXX with that agent to be checked to prove that I gave her all of the information that she never put it in the system you can you will be able to see and I'm I'm trying to formally file a complaint against her because this is a criminal offense and can get somebody like myself in trouble and I shy away from trouble did I take this I'm not taking this lightly this is a bad situation and for her not to do that because the claim was denied thinking that I had something to do with this and I had nothing to do with this...

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with monetary relief