Consumer complaint received 2025-03-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Westlake Services, LLC
State: SC

Complaint narrative:
I went to US Auto back in XXXX to purchase a XXXX XXXX XXXX and I end up getting the XXXX XXXX XXXX and I've been doing and making my payments on time and even when I used to make my payments on time or a few days late they will cut my truck off or XXXX the truck or they will get my truck repoed and I will have to pay money to get the truck and pay the repo people this was one of the worst companies that I deal with getting my truck financed and last year I found out that they end up going bankruptcy and I was still making payments through US Auto through their website which I did not know we had to make the payments through Westlake I never knew anything about Westlake until summertime last year and when XXXX called me and told me that they was taking over for US Auto I asked them for a copy of my loan because US Auto gave them my information and stuff without my permission and I know that I was supposed to start a new contract if I went to another company since US Auto went bankrupt they couldn't provide me any information but they had threatened me about taking my truck so I end up making payments through them even though I was scared because I still didn't get no type or notification on US Auto was anything until I seen it on the news and I start making my payment with Westlake XXXX and they never my balance I know my balance was lower than what it was when I was with us Auto because I shouldn't be in at that same amount but they end up starting my contract back over like I just got the truck back over with them which I made a fuss about it because it didn't make any sense and I still make payments so sometime last year I tow truck company came which I told him they couldn't come my yard because my yard is private property he said he was coming and tow the car from US Auto because US Auto went bankruptcy and they owe the people money that where they got the truck from and they had to come pick up my truck which he said they just got him also and they told my truck I call Westlake XXXX I tried to work it out they couldn't give me no information or anything and they still couldn't provide me copies of my payments or anything I asked them copies of my payments and everything they couldn't provide me that and now that my truck is gone it's hard for me to get another vehicle with that US Auto on my credit in Westlake is on my credit now too and when I told them that first it was like I can get my truck back for {$2500.00} So within that week I end up getting that money back and by the time within that week I try to get my truck back they already said they had sold my car to the auction and I was just hopeless because I was hoping to get my vehicle back and they never gave me a time frame on what day they was going to sell my car or whatever they said it would take up to at least three or four weeks before they sell the car the car and they end up selling it the next week and because of that I can't get that now vehicle because both US Auto in Westlake is on my credit and that looking making my credit report look kind of bad

Company response to consumer: Closed with explanation