Consumer complaint received 2023-01-12 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Getting a credit card — Application denied
Company: SYNCHRONY FINANCIAL
State: TX

Complaint narrative:
On XX/XX/2022 I applied for SYNCHRONY Credit Card with SYNCHRONY BANK and was denied by an adverse action letter sent through postage. I have to admit I have been very ignorant of the Laws that protect consumers from discrimination like this. It has become very clear to me that financial institutions such as this one have no regard for the LAWs that protect consumers from such discrimination. I have offered a very simple solution to move forward with business as usual, but SYNCHRONY BANK has no intention of recognizing who I am as the soul signatory to the account ending in XXXX. I have also stated in my adverse action letters that I know in " FACT '' that I am the originator of credit. SYNCHRONY BANK is NOT providing me with credit, I am extending my credit to SYNCHRONY BANK which is coded in Title 15 sec.1691a ( b ). By accepting my application they have accepted trusteeship in a fiduciary obligation and I have yet to receive any benefit for their use of my private account information. 

I would like to add the definition of a Creditor : a person who, in the ordinary course of business, regularly participates in a credit decision, including setting the terms of the credit. The creditor includes a creditor assigner, transferee, or subrogee who participates. The term creditor also includes a person who, in the ordinary course of business, regularly refers applicants or prospective applicants to creditors, or selects or offers to select creditors to whom a request for credit may be made. A person is not a creditor regarding any violation of the act or this part committed by another creditor unless the person knew or had reasonable notice of the act policy or practice that constituted the violation before becoming involved in the credit transaction. THE TERM DOES NOT INCLUDE A PERSON WHOSE ONLY PARTICIPATION IN A CREDIT TRANSACTION INVOLVES HONORING A CREDIT CARD. 

Title 15 sec.1691a ( d ) The term " credit '' means the right granted by a creditor to a debtor to defer payment of debt or to incur debts and defer its payment or to purchase property or services and defer payment therefor.

( f ) The term " person '' means a natural person, a corporation, government or governmental subdivision or agency, trust, estate, partnership, cooperative, or association.

Under the ( U.D.A.A.P ) Unfair, Deceptive, or Abusive Acts and Practices, this delay of benefits has caused monetary harm to my family and me by denying access to products and services that I the " applicant '' have in good faith applied for. 

Such discrimination could have been avoided by SYNCHRONY BANK if A representative from SYNCHRONY BANK would have and could have conducted a proper interview with me to further gather information to overturn this denial. 

SYNCHRONY BANK assumes I am incapable of managing my account/affairs based on misinformation provided by XXXX alone which is known for deceptive business practices and the CFPB has a record of that. 

I gave SYNCHRONY BANK ample time to correct their wrongs but to no avail have not answered any of the " Facts '' I have provided to them. 

All this information is Public Knowledge and can be researched, which would hold SYNCHRONY BANK under Title 15 sec. 1611 Criminal liability for willful and knowing violation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation