Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
I am writing to file a formal complaint against XXXX XXXX  and XXXX XXXX, Bank of America regarding the misuse of my credit report, which violates federal laws and my consumer rights. I want to emphasize that I have already opted out previously from having my information reported, yet XXXX XXXX  and XXXX XXXX, Bank of America disregarded this opt-out and unlawfully reported information on my credit report, which is a clear violation of federal law and my rights. Furthermore, pursuant to 15 USC 1681 ( b ), which outlines permissible purposes for obtaining a consumer 's credit report, XXXX XXXX  and XXXX XXXX, Bank of America did not obtain my written consent to furnish any information on my credit report, nor did they provide me with the option to opt out. This is a direct violation of my rights under this federal law. Their actions also violate the Privacy Act of 1974, which mandates the protection of individuals ' personal information held by federal agencies and certain other organizations. By unlawfully reporting my information without my consent and ignoring my opt-out request, XXXX XXXX  and XXXX XXXX XXXX Bank of America have XXXX upon my privacy rights. Moreover, it is unlawful to report transaction history on a credit report without proper authorization, as stated in 16 CFR 313.7. This regulation prohibits the disclosure of sensitive personal information without the consumer 's consent, further highlighting the severity of these violations. Additionally, 16 CFR 433.2, which addresses the preservation of consumer claims and defenses, is relevant in this context. This regulation ensures that consumers have the ability to assert their rights and defenses, including the right to dispute inaccurate or unauthorized information on their credit reports. I demand that XXXX XXXX  and XXXX XXXX, Bank of America immediately remove the inaccurate reporting from my credit report and update it to reflect that the debt is paid in full. Furthermore, I demand that they provide the following documents : the account ledger, forward flow agreement, and chain of title. Failure to provide these documents would indicate that they can not prove that anything is owed at all. Moreover, I want to highlight that XXXX XXXX  and XXXX XXXX, Bank of America have committed identity theft by mishandling my social security number, which is a serious violation of my privacy and security. Neither XXXX XXXX  XXXX XXXX, Bank of America, has the right to use the non-mailable addresses they have on file, and all communication must only be through the Consumer Financial Protection Bureau ( CFPB ). Failure to comply with these demands may result in further legal action. I expect immediate action to rectify these violations and ensure that my consumer rights are upheld in the future.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation