Consumer complaint received 2015-09-28 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: Academy Mortgage Corporation
State: CO

Complaint narrative:
We are in the process of building a XXXX XXXX home. The affiliated lender with the builder is Academy Mortgage. Because the builder offered $ XXXX towards closing costs if we used Academy Mortgage, we went with them. We have been incredibly disappointed in their customer service and they have violated a number of laws. Please see below:1. We, the borrowers, never received a " Good Faith Estimate, '' which is required by law to be provided within 3 days of loan initiation and within 3 days of closing if there is a change to that document. To date, we have NEVER received a " Good Faith Estimate. " 2. In addition, it is required by law to provide the borrowers with the appraisal at least 3 business days prior to closing, which in our case, closing was scheduled for XX/XX/XXXX at XXXX. The first notice of any appraisal was emailed and time stamped at XXXX on XX/XX/XXXX, not 3 business days prior to closing. The email containing the appraisal stated that Academy Mortgage had not reviewed this document as of that date and time, thus we really never had a shot of closing on time and this information was not relayed to us. The date listed on the appraisal report generated by appraiser was XX/XX/XXXX. This was a full 6 days that Academy Mortgage would have potentially had this document, prior to sharing that with us on XX/XX/XXXX at XXXX. 

3. Lastly, we were never provided a Truth in Lending Document which is also required to be provided to the borrowers. We feel these violations played a large role in Academy Mortgage pushing our closing date back and not " being at the mercy of XXXX '' as described by our loan officer. If indeed we were " at the mercy of XXXX, '' it was due to the delay of Academy Mortgage getting the appropriate documents to XXXX in time, as we the borrowers provided all documents in a timely manner in spite of the poor communication from the loan officer and processor. 

Also, we had to continually reach out to Academy Mortgage, asking if they had all the necessary documents from us. They continued to tell us that they did have everything they needed. We reached out to Academy Mortgage on Tuesday XX/XX/XXXX since we were 6 days away from closing and had heard nothing from them. Academy Mortgage then sent us an extensive list of last minute items they needed for closing on Tuesday afternoon. XXXX of these items included my ex-husband 's XXXX from XX/XX/XXXX. I had provided all required tax information to Academy Mortgage back in XXXX and let the loan officer ( XXXX - yes this is his legal name ) know that I did not have my ex-husband 's XX/XX/XXXX XXXX. XXXX assured me in writing that my ex-husband 's XXXX were not needed as long as a divorce decree was provided, which it was. I have emails to prove this communication from XXXX. I was in a mad rush last week trying to track down my ex-husband so he could call his HR to get his XXXX ( since I am not legally married to this man anymore, I am not privy to his financial documentation ). We also learned from our neighbors who also bought a XXXX that their divorce decree sufficed in the same situation. This seems unfair that a divorce decree could suffice in XXXX situation but not in another and that I needed to get my ex-husband 's XXXX within 6 days of closing. 

There has been a complete lack of communication from Academy Mortgage along with the violations listed above. We have asked that they contact us regarding our new closing date and we have not heard from them. We have all documentation to prove the above complaints and violations ( if needed and or requested ). 
Academy Mortgage information:XXXX XXXX, CO XXXX

Company response to consumer: Closed with explanation