Consumer complaint received 2024-05-20 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: SOFI TECHNOLOGIES, INC.
State: WA

Complaint narrative:
Dear CFPB and XXXX, Please allow this to be complaint to XXXX mortgage and formal request for XXXX mortgage to update the record or to make a statement on this matter. Please notice that this house is already sold during divorce and the mortgage is paid off and closed. 

This regards XXXX XXXX ID XXXX. XXXX Closing Date : XX/XX/XXXX Loan XXXX Name : XXXX XXXX Loan Processor : XXXX XXXX This whole mess started with the Loan application # : XXXX. Where we got Pre-approved together on XX/XX/XXXX ( See attached document ). We then started the process of purchasing the house at XXXX XXXX XXXX, XXXX, CA, XXXX. On XX/XX/XXXX, we got an email from XXXX XXXX saying that the loan got suspended by the underwriter again. ( See attached document ). On XX/XX/XXXX, they suggested creating a new loan application that drops me ( XXXX XXXX ) and only keep my wife ( XXXX XXXX XXXX on the loan so that the XXXX would fit the rules so that we can get approved. On XX/XX/XXXX, the new XXXX ID XXXX. XXXX was approved ( See attached document ). Since the property was a new construction, we had to wait for it to be built. We got into the purchase agreement around XX/XX/XXXX but the closing date was at XX/XX/XXXX. On XX/XX/XXXX, we got an email from XXXX saying that we have to verify certain things for final approval before closing. XXXX of the items was to verify the fund from XXXX personal checking account XXXX at {$XXXX} ( See attached document ). This is where it created all the problems. As the money was in my XXXX account. They did not ask us to XXXX anything for months and when it gets so close to closing, they want to see that money in the XXXX ( XXXX XXXX 's account for at least 2 months. Which is impossible as my family only sent gifts to me XXXX XXXX and the closing date was XX/XX/XXXX. Because my name is not on the loan application, that money cant be used as a verified asset to close. They then asked me to sign a gift letter to XXXX. Meaning I have to sign a gift letter that promises the fund is not required to pay back so XXXX can use it as a verified asset for mortgage underwriting and approval purposes. XXXX emailed me on XX/XX/XXXX to confirm what we talked on the phone that the gift letter is only for the purpose of mortgage approval only and it does not mean that I waive my interest, give any of my interest in the property to XXXX, and intended to give XXXX that amount of money. ( See attached document ). I then signed the gift letter and sent it to XXXX so they can close the house. I was thinking that I would XXXX everything to help closing our first home together as husband and wife. Despite the fact that XXXX and XXXX told me that the gift letter is only for the purpose of underwriting and it is not intended for me to actually give XXXX that XXXX, in the closing document, it said I gave XXXX money without specifying the other term. If everything is ok with the marriage, I think it would be ok and no one will ever ask about it, however, XXXX and I are now going through a divorce and she is trying to claim that as her separated property which is not right morally. Also the gift letter is signed at {$XXXX} - I might put the comma at the wrong place so it displays as {$XXXX} ( See attached file ). However, they put in the file that I gave XXXX {$XXXX which is XXXX times higher. All the wrong documents and wrong procedures from XXXX are now creating a whole mess in our divorce. So all of this does not make sense. As I research, since my name is on the title of the house, XXXX the interested party of the property. It is not required of me to give her that money in order to qualify for the loan. Also XXXX not eligible to give it to XXXX unless I XXXX an equity gift. Please correct this and verify that the GIFT letter signed is at {$XXXX} and it is not for the purpose of giving my interest and asset in the property as advised by the loan XXXX before. Please also confirm that it was only for the mortgage underwriting process as stated by the loan XXXX at that time and not intended for XXXX to give XXXX any of that amount of money. 

-- XXXX, XXXX XXXX

Company response to consumer: Closed with explanation