Consumer complaint received 2024-06-20 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Dear Wells Fargo, WXXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) have been loyal Wells Fargo customers for 25 years with checking, savings, mortgage, and brokerage accounts. Our two daughters ( XXXX and XXXX XXXX XXXX ) have also been loyal Wells Fargo customers since they were in elementary school. 

Recently, we went overseas in the XXXX from XX/XX/XXXX to XX/XX/XXXX for the XXXX XXXX and vacation. 

During this timeframe, the fraudster had compromised a total of our XXXX Wells Fargo bank accounts. 

The fraudster took over XXXX ( XXXX  ) XXXX  XXXX  # ( XXXX ) XXXX on XX/XX/XXXX, compromised her XXXX account, and then hacked into her Wells Fargo accounts. 

The fraudster conducted unauthorized wire transactions, resulting in our loss of {$62000.00}. The unauthorized wire transfers were sent to the XXXX XXXX XXXX XXXX XXXX XXXX from our Wells Fargo accounts below : XXXX XXXX XXXX XXXX ( -- XXXX ) - {$30000.00} on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX  ( -- XXXX ) - {$2300.00} on XX/XX/XXXX XXXX XXXX XXXX ( -- XXXX ) - {$20000.00} on XX/XX/XXXX XXXX XXXX XXXX  ( -- XXXX ) - {$10000.00} on XX/XX/XXXX We reported the frauds to Wells Fargo on XX/XX/XXXX right after XXXX ( XXXX  ) received the Wells Fargos low balance alert email. XXXX replied to Wells Fargos alert email at XXXX XXXX XXXX XXXX  and called the Wells Fargo fraud line at XXXX XXXX XXXX XXXX  to report the unauthorized transactions ( see the attachments XXXX & XXXX ). 

Please note that the unauthorized wire transfer of XXXX XXXX was initiated at XXXX XXXX  XXXX XXXX ( see attachment XXXX ) after our fraud reporting. There were also other non-wire unauthorized transactions after our fraud report ( see attachment XXXX ). Clearly, Wells Fargo didn't take actions timely to protect our accounts even after we reported the frauds. 

In addition, we reported the frauds to our mobile phone company XXXX on XX/XX/XXXX and were provided with the account activity log ( please see attachment XXXX ) to show that XXXX  phone number was hacked and installed in a new device by a male caller. 

In addition, we reported the frauds to the local police on XX/XX/XXXX and the case number is XXXX. The contact person is XXXX XXXX. He can be reached at XXXX for XXXX. 

Up to this point, Wells Fargo has only confirmed that XXXX XXXX XXXX account transactions were unauthorized and has reversed the stocks-selling transactions. But the wire transactions have not been reversed. 

The same frauder also conducted similar unauthorized wire transfer on XXXX XXXX XXXX XXXX checking account with a loss of XXXX XXXX, and unauthorized purchases on XXXX XXXX XXXX credit card account and XXXX account with a loss of over $ XXXX. XXXX XXXX XXXX, XXXX, and XXXX have recognized the fraudulent transactions and reimbursed all our losses. 

Attached please find a list of evidences : 1. Wells Fargo fraud report email and time stamp 2. Wells Fargo fraud report phone call time stamp 3. Wells Fargo message, showing when XXXX XXXX  wire transfer was being initiated XXXX. XXXX  account activity log, showing XXXX phone # was installed in a new device by a male caller XXXX. XXXX XXXX  ticket and hotel booking, showing we were the XXXX during the time XXXX. XXXX XXXX XXXX Checking account statement, showing unauthorized transactions XXXX. XXXX XXXX XXXX account statement, showing unauthorized transactions XXXX. XXXX XXXX XXXX account statement, showing unauthorized transactions XXXX. XXXX XXXX XXXX XXXX statement, showing unauthorized transactions Please let us know if more info is needed for your research and investigations. 

Best Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation