Consumer complaint received 2026-05-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem with additional add-on products or services — 
Company: Westcreek Financial
State: CA

Complaint narrative:
Hello, My name is XXXX XXXX. I am submitting this formal complaint regarding a financing account connected to a bed purchase I made in XXXX. In XXXX, I purchased a bed that cost approximately {$1500.00}. With fees, taxes, and other charges, the amount was explained to me as approximately {$2200.00}. At the time of purchase, the salesperson explained this to me as a credit/financing agreement. I was told that I would have XXXX months with no interest and that I could pay off the balance during that period. I was also told that if I could not pay it off within XXXX months, I could continue making payments over approximately XXXX year until the original balance was paid off. I agreed based on those verbal explanations. During the electronic signing process, I briefly saw a much higher amount, approximately {$4800.00}. I immediately asked the salesperson what that amount meant. He told me that this was only the maximum amount that could apply if I became a bad payer, became delinquent, or failed to pay properly. He explained it as a worst-case scenario, not as the actual amount I would owe if I made payments normally. The salesperson knew that I had limited XXXX reading comprehension. I specifically told him that I did not understand written XXXX well and that I understood better by listening. He guided me through the signing process, told me where to click and sign, and some of the signing was done through his computer. I relied on his verbal explanations because I did not fully understand the legal and financial documents in XXXX. After I later accessed my online account to make the first payment, I saw that the higher balance was being shown as the actual amount owed. I immediately contacted the company and disputed the amount because the terms were completely different from what had been explained to me at the time of sale. I made one payment, but I stopped paying after realizing that the account terms and balance were not what I had agreed to or understood. I later learned that this was not the type of standard credit arrangement that had been explained to me. I believe the financing terms were misrepresented to me verbally, and I signed based on incorrect and misleading explanations. I attempted multiple times to resolve this directly with the company. I requested to file a complaint, but I was told that there was no complaint department or formal complaint process available and that I could only speak with supervisors. I also requested copies of the documents, signed agreements, a full account breakdown, and written settlement terms, but these documents have not been properly provided to me. I did not previously file complaints with outside agencies because I genuinely did not know that those options existed. Once I became aware of my rights and available consumer protection agencies, I began seeking assistance and attempting to formally dispute this matter. Recently, I attempted again to resolve the issue because I do not want this matter to remain unresolved. I am willing to make a reasonable settlement payment under a proper written agreement. However, the company/collector has not provided an official written settlement agreement before payment. I was told that they would think about it after I made a payment, which I do not believe is fair or safe. I am not willing to make any payment without a written agreement clearly stating the settlement amount, payment terms, and what will happen after payment. This situation has also severely damaged my credit history and financial stability. I am a single mother of XXXX children and currently facing financial hardship. The negative credit reporting connected to this disputed account has significantly affected my ability to rebuild and maintain my credit. I do not believe it is fair for my credit history to continue suffering because of financing terms that were verbally misrepresented to me and never properly explained in a way I could reasonably understand. I am requesting the following resolution : 1. A full copy of all signed documents and agreements connected to this account. 2. A full breakdown of how the balance was calculated. 3. A written explanation of the financing terms and why the amount increased from approximately {$2200.00} to approximately {$4800.00}. 4. A fair written settlement agreement before any payment is made. 5. Correction, removal, or favorable adjustment of the negative credit reporting associated with this disputed account. 6. Written confirmation of how this account will be reported to the credit bureaus after settlement. I am willing to resolve this matter reasonably, but I am requesting a fair resolution because the damage to my credit history occurred because of disputed and misrepresented financing terms, not because I intentionally refused to pay a properly understood obligation. Please review this complaint and assist me in obtaining proper documentation, fair settlement terms, and correction of the negative credit reporting connected to this disputed account. Thank you.

Company response to consumer: Closed with explanation