Consumer complaint received 2024-04-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
I received the initial letter from NFCU on XX/XX/2024 it was dated XX/XX/2024. I read the letter and then called customer service at XXXX. I talked to a customer service representative, she stated that she could not see anything on my accounts that would cause NFCU to question my accounts. She put me on hold and talked to her supervisor. She came back on and stated that she could not find any information about why this process was started against me. She stated that she could send a request to security to call me but that was all she could do. In the meantime I began to drive to my local NFCU branch to have someone in-person look into this. As I was entering the XXXX XXXX NFCU the security guy called me and told me nothing about the decision to make me leave the credit union but did tell me there was no appeal process and that I had until XX/XX/2024 to remove my funds from the credit union. I met with XXXX XXXX, she began looking into my accounts and could find nothing in my account files to be deemed risky or that would cause NFCU any worry. XXXX XXXX called several people on my behalf and she stated no one would tell her anything about this issue with my account. I was very upset and cried much of the time I was with her in the office. She stated that I had until XX/XX/2024 to remove my funds from NFCU. I asked about my CDs that are not at their maturity date and she stated that I would have to pay the early penalty which would result in over {$2300.00}. This is a CD that I have never drawn upon for over 30 years since my Daddy gave this to me as part of my early inheritance so this really hit me hard. I think it's important to know that I have worked hard since I turned XXXX XXXX XXXX XXXX XXXX XXXX ), I am a law abiding citizen ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX )XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I have a exceptional credit score. So this was something I could have never expected to happen to me. I left the NFCU in XXXX XXXXXXXX XXXX, I began to research who I could talk to about this issue. I went home and pulled all my credit reports from the credit bureaus to check for fraud... I found nothing wrong with my credit or reports. I began to research the membership disclosure to see what type of issues could cause this and again I never have done anything like those things. I then began to research NFCU leadership to find out if the supervisory board had some manner to appeal since XXXX XXXX XXXX XXXX of which I serve with does. I didn't find that but I did find the name of the CEO. I found the CEO, XXXX XXXX XXXX XXXX and sent him a detailed message about this issue basically begging him to help me with this issue since I am innocent of any wrong doing or account misuse. I received a call about an hour after that message from a female named XXXX and she stated that XXXX XXXX had asked her to help me with this issue. She stated that she would look into the matter and even gave me her direct line ( XXXX ) XXXX. She told me she had looked at my accounts and could not find anything in them that would have caused me to go through having my account closed and forced out of NFCU. She stated she would check into this for me and she would call in in 2 days. Today is day 4 and I have called and left 2 messages each day with a return call request. I am willing to submit to any documentation requests, criminal history requests, credit bureau checks, I mean anything to clear my name. I have done nothing wrong to deserve this treatment and have been a member of NFCU for over 23 years with zero issues. I can also provide any character witness statements or credit references as needed. I called my neighbor and good friend, XXXX XXXX, XXXX XXXX XXXX NFCU several years ago and showed her all my documents and she stated she had never seen anything like this done and didn't see anything that would have justified this action against me. I will include the letter and if needed I have 2 years of printed statements I can scan and email to you as well that will show all transaction history on the account in question. The history shows my payroll deposits each week, on the XXXX of each month I have a withdrawl by my financial advisory at XXXX XXXX XXXX XXXX XXXX XXXX, deposits for my CD dividends, about 5-6 times a year I transfer some of my money to my account at XXXX XXXX XXXX XXXX XXXX XXXX my step daughter sends me a app payment for loan we gave her to fix her car, and I pay a couple of XXXX XXXX cards bills each year. There are about 12-15 transactions per month total. I am submitting the letter and 1 years worth of statements ( removed account number and access number ).

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief