Consumer complaint received 2026-03-11 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was paid
Company: Affirm Holdings, Inc
State: CA

Complaint narrative:
I am filing this complaint against AFFIRM INC to DEMAND the IMMEDIATE PERMANENT DELETION of their inaccurate and misleading account from my XXXX credit report. Affirm Inc is in direct violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ), which requires credit furnishers to follow reasonable procedures to assure maximum possible accuracy of the information they report. AFFIRM INC IS REPORTING AN ACCOUNT THEY NO LONGER OWN I have attached a copy of my credit report showing the following undeniable facts : Balance : {$0.00} Last Reported : XX/XX/year> Comments : " Sold to : XXXX XXXX XXXX XXXX '' Comments : " Purchased by another lender '' THE ACCOUNT WAS SOLD. IT IS NO LONGER MINE. Affirm Inc is reporting a charged-off account with a {$0.00} balance that they explicitly admit was sold to another lender ( XXXX XXXX XXXX XXXX XXXX XXXX By continuing to report this account as " Derogatory '' and " Collection/Chargeoff '' on my credit report after selling it, Affirm Inc is creating a false and misleading picture of my credit history. WHY THIS REPORTING IS ILLEGAL AND MUST BE DELETED DOUBLE REPORTING CREATES FALSE IMPRESSION : Affirm Inc admits they sold this debt to XXXX XXXX. By leaving this tradeline on my report with a {$0.00} balance and a " charged off '' status, it appears to potential lenders as if I still owe money to Affirm Inc, or that XXXX separate negative accounts exist for the same debt. This is inherently misleading. XXXX BALANCE DOES NOT MAKE IT ACCURATE : While the {$0.00} balance is correct because the debt was sold, the " Derogatory '' status is no longer accurate. Once an account is sold, the original creditor 's role is terminated. They should not be reporting any status, positive or negative, because they no longer have a financial relationship with me or ownership of the debt. CONFUSION FOR POTENTIAL LENDERS : When a lender reviews my credit report, they see a derogatory account from Affirm Inc . They also XXXX see a separate collection account from XXXX XXXX for the same debt. This creates the illusion of multiple delinquencies when, in reality, it is a single debt that was sold. This dual reporting artificially depresses my credit score and misrepresents my creditworthiness. FCRA 1681e ( b ) VIOLATION : Affirm Inc has failed to follow reasonable procedures to assure maximum possible accuracy. It is not " accurate '' to report a derogatory account that you no longer own. The accurate way to report a sold account is to show it as " Closed '' or " Sold/Transferred '' with a {$0.00} balance and NO NEGATIVE STATUS ATTACHED. The negative status should follow the debt to the new owner, not remain on the original creditor 's tradeline. PRIOR ATTEMPT TO RESOLVE Before filing this complaint, I disputed this account directly with TransUnion. Despite my dispute, Affirm Inc verified the information as accurate without correcting the fundamental issue : they no longer own this debt and should not be reporting it at all, especially not as a derogatory account. LEGAL VIOLATIONS AND DEMAND FOR RELIEF FCRA 1681e ( b ) : Affirm Inc has willfully failed to follow reasonable procedures to assure maximum possible accuracy. Reporting a sold account as " Derogatory '' with a {$0.00} balance is contradictory and misleading. FCRA 1681i : Affirm Inc has failed to conduct a proper investigation of my dispute. If they had investigated, they would have discovered that they sold this account and have no standing to continue reporting a negative status. DEFAMATION : By continuing to report negative information on an account they no longer own, Affirm Inc is defaming my credit profile and damaging my ability to obtain credit. DEMAND FOR IMMEDIATE DELETION Affirm Inc has admitted in writing on my credit report that this account was " Sold to : XXXX XXXX XXXX XXXX. '' Once a debt is sold, the original creditor 's obligation is to update the tradeline to reflect the transfer and remove any negative status, or to delete the tradeline entirely. Leaving a derogatory mark after selling the debt is a common but illegal practice that unfairly penalizes consumers. The ONLY accurate and legal remedy is IMMEDIATE AND PERMANENT DELETION of this tradeline from my TransUnion credit report. I DEMAND that the CFPB intervene and compel Affirm Inc to DELETE this account from my credit report immediately and provide written confirmation of such deletion. This account is no longer mine, no longer owed to Affirm Inc, and has no business appearing on my credit file as a derogatory item.

Company response to consumer: Closed with explanation