Consumer complaint received 2025-05-27 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Investigation took more than 30 days
Company: Checkr, Inc
State: AZ

Complaint narrative:
Formal Complaint : FCRA ViolationsBackground Check Results Ignored and Lack of Communication To : Consumer Financial Protection Bureau ( CFPB ), Checkr, XXXX XXXX, XXXX Description of What Happened : On XX/XX/year>, my background check was completed by XXXX for employment with XXXX and XXXX. Since then, I have received two additional background check reports from XXXX and Checkr, confirming that my information has been processed and shared. On XX/XX/year>, I received a Checkr background check for another organization, demonstrating that my background information is current and accessible. 

Despite this, XXXX and XXXX continue to claim they have not received my background check results. I have provided both companies with copies of my completed reports multiple times. Neither company has updated my status, denied my application, or provided any explanation for the ongoing delay. I have also received repeated and confusing requests for additional documents, and neither company has communicated a clear reason for the delay or for withholding payment for completed work. My XXXX account remains locked, causing me to incur overdue rental fees and risk vehicle repossession due to a hold on my account with their rental partner. 

Actions Taken : Submitted all required documents and background check reports to XXXX and XXXX multiple times. 

Contacted XXXX, XXXX, XXXX, and Checkr repeatedly for updates and resolution. 

Raised the issue with XXXX XXXX and support teams and XXXX asset recovery department. 

As of XX/XX/year>, no status update, denial, or payment has been received. 

Legal Violations : Under the Fair Credit Reporting Act ( FCRA ), employers must provide clear and timely communication regarding background check results. If an employer takes adverse action, such as delaying or denying employment based on a background check, they must notify the applicant, provide a copy of the report, and include a summary of rights. 

By failing to acknowledge my completed background checks, update my status, provide payment, or issue any adverse action notice, XXXX and XXXX are violating the FCRAs requirements for transparency, timely notice, and fair process. 

Requested Resolution : Immediate acknowledgment and processing of my completed background checks. 

Full explanation for any delays or requests for additional documents. 

Payment of all money owed for completed work. 

Release of the hold on my XXXX account so I can return the rental vehicle. 

Compliance with all FCRA requirements, including providing notice, copies of reports, and a summary of my rights if any adverse action is taken. 

I have documented all communications and possess the official background check results as evidence. The ongoing delays and lack of communication are causing severe financial and professional harm. 

Please address this matter urgently.

Company response to consumer: Closed with explanation