Consumer complaint received 2024-05-20 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
**NOT A DUPLICATE COMPLAINT. PLEASE RESPOND AND DO NOT CLOSE. ** ***Add-on to Case ID # XXXX*** I am still owed money for transactions I didnt make for a XXXX account which isnt mine. What you are committing is theft. I never created an account on XX/XX/XXXX. I have submitted proof already to your company and have told your company about this matter multiple times. Not sure why you are making up information and conveniently ignoring that as you put it in. You shouldnt refer to me as I in your response because I never made any purchases or opened this account. It is correct {$XXXX} for XXXX transactions have been made on this account, but I never started to contact that late on XX/XX/XXXX. It was a bit earlier that year because I wouldnt wait so long to contact XXXX The date you specified is when I started to contact your XXXX XXXX. Nevertheless, your review over my stolen identity concern which I specified is incorrect. I provided documents - multiple in fact - and gave you the ability to speak to my towns police chief detective on this matter. Of course, this was ignored. And I never gave you documents on XX/XX/XXXX. It took me a while to gather everything, but they were submitted to you around XX/XX/XXXX. No phone calls were made to me during this time by you to communicate it was not a case of stolen identity. I never opened any claims with you guys; I dont even know what terminology XXXX has because I AM NOT A USER IN ANY WAY. I dont get emails from you guys ; not sure why that was ignored when I made this complaint. Do a better job. This is theft you are committing. The information you have sent as a company response is untruthful and misinformed. You have conveniently forgotten details I made with my complaint, and are giving details you think are pertinent. They are not. Your back-end team has promised me a refund by giving me a phone call these past few months that I will be refunded. They have not been initiated yet. Im not sure why you need documents to get my money back. No company would ever ask for that, especially considering much of my information was sent to you in my police report. Everything is verified, but you are being stingy. I went to my bank first during the 180 day window ; they confirmed they were not able to help in this matter well after 180 days because I was still working with them. It has been very tough once I got word from them to get a hold of you. General phone support is filled with foreigners who dont know what theyre doing. I have to wait literally half my day on the phone. And Ive tried emailing since then to the email address you specified for further concerns. No response has been given from them, but your back end team who has called me these past few months have apologized and have granted me my money back because these types of situation warrant an exception, to put it in short. Youre more than welcome to give me a call back to discuss this matter. But I dont appreciate the lies you are telling and continuing to hold my money I never gave and permitted access to.

Company response to consumer: Closed with explanation