Consumer complaint received 2024-02-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: ENOVA INTERNATIONAL, INC.
State: OH

Complaint narrative:
I was in an emergency situation and needed money to help with my rent. I searched online for a personal loan and through what I thought was XXXX XXXX I entered my basic info and was routed to " business partners '' and not to the company I was familiar with. It's misleading. You search for companies online that you have heard of but then get routed automatically to their " business partners '' after you have already entered your personal information and loan amount requested. It connected me to Enova ( NetCredit ) and said I was instantly approved for {$1800.00}. When applying it asks you to enter your most recent pay date as well as your next payday date expected. The site then tells you your first ACH debit will be on the next expected payday date. It also claims to have " no interest fees and no prepayment penalties. '' This is misleading and their fees are fraudulent and make it impossible to ever pay off the amount borrowed. Every ACH debit has NOT been on my payday date and has caused my checking account to be overdrawn repeatedly. Also I requested a copy of my loan agreement along with the terms and conditions and was denied. I have never received a copy of the terms and conditions at any time. Also, Enova ( NetCredit ) has taken ACH debits in the amount of over {$530.00} and has only applied {$7.00} towards the principal balance of {$1800.00}. I was approved for {$1800.00} but only received {$1600.00} but was never given an explanation as to why or what the {$200.00} they subtracted was for. There is no explanation of their fees. I called Enova and requested a copy of my loan disclosures and was not provided them at any time. I also told the representative that I didn't approve them debiting my checking account on dates that were outside my payday dates. The representative was rude and said " well you signed the terms and conditions. " I told her she is required to provide me a copy but was denied. I asked why out of the {$530.00} they have taken via ACH debits from my checking that I did NOT authorize is only showing {$7.00} off my principal balance due? Enova representative said that they don't charge interest but charge " statement fees of {$85.00} or more from payments of {$110.00} ( estimated ) or higher. I told her that I did not agree to that and the application was misleading and never cited any " statement fees. '' Enova representative then said " well you signed the agreements so you have to pay it. '' I told her that is fraudulent and misleading and makes it impossible to repay. I also said even if their undisclosed " statement fees '' were deducted my balance due still should show more than {$7.00}. The Enova representative could not explain this and said her company 's system was too difficult to understand for her. I knew then it was a scam. Not only do they not provide you a copy of their terms and conditions disclosure, they debit payments on random dates and have no explanation of fees and charges. Please investigate them. I also notified my bank as well.

Company response to consumer: Closed with explanation