Consumer complaint received 2025-11-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: Selene Holdings LLC
State: FL

Complaint narrative:
My current mortgage servicer, Selene Finance, has been sending me mortgage statements and loss-mitigation offers that I believe are inaccurate and misleading. 

I was in a XXXX XXXX XXXX for several years and the Trustee made ongoing payments to my mortgage account during that time. However, my XXXX mortgage statements show only about {$130.00} applied to principal and about {$300.00} to interest for the year, which is impossible given the length of the plan and the payments that were made. It appears that the servicer either failed to apply my bankruptcy payments correctly or failed to credit them at all. 

In addition, my statements show a very large and unexplained negative escrow balance of almost {$20000.00}, as well as many added fees such as appearance in court, title fees, sale publication, and repeated property inspection fees. None of these charges have been clearly itemized, justified, or documented to me. 

The total amount due on my account has also changed dramatically from month to month with no explanation. For example, in XX/XX/XXXX my statement showed a total amount due of roughly {$93000.00}. In XX/XX/XXXX it jumped to about {$94000.00}. Then, on the XX/XX/XXXX statement, the total suddenly dropped to about {$70000.00}. There is no accompanying breakdown showing what was reversed, capitalized, or corrected to cause a decrease of more than {$24000.00} in XXXX month. 

At the same time, XXXX sent me a XXXX XXXX XXXX with a deadline to accept the offer by XX/XX/XXXX. XXXX XXXX XXXX requires me to make significantly higher payments than my original mortgage payment, and the total principal they are claiming is much higher than I believe I actually owe after the bankruptcy payments. XXXX XXXX XXXX documents do not clearly state the new loan term, the permanent interest rate, the final principal balance after capitalization, whether there is a balloon payment, or how the escrow shortage is being handled. In other words, they are demanding that I agree to a trial plan and much higher payments without giving me the basic information needed to understand the modification. 

I also have an upcoming bankruptcy court hearing in early XX/XX/XXXX regarding reinstatement and discharge, so I urgently need accurate, corrected figures. I have tried to get clear answers from the servicer, but I have not received a full life-of-loan accounting, an escrow history, or a detailed explanation of the fees and balance changes. 

I believe Selene Finance is violating federal mortgage servicing rules by : Failing to properly credit payments made through my bankruptcy Adding and capitalizing fees without proper explanation or documentation Maintaining an unreasonable negative escrow balance without clear analysis Changing the total amount due without providing an accurate itemization Offering a trial modification that does not clearly disclose the essential terms of the new loan Because of these issues, I can not tell what I actually owe, whether my payments have been correctly applied, or whether the modification offer is fair or accurate. 
Proof of Bankruptcy Payments Not Credited I have documentation from XXXX  XXXX XXXX showing that I made XXXX consecutive monthly XXXX XXXX plan payments of {$1100.00} each, totaling {$45000.00} from XX/XX/XXXX through XX/XX/XXXX. All payments show Complete status and were cleared by the Trustee and arrived to the servicer or Trustee on the listed dates. 

All Transactions XXXX XXXX XXXX Pay Despite this, my XXXX mortgage statements from XXXX show only {$130.00} applied to principal year-to-date, {$300.00} applied to interest, and {$260.00} applied to escrow, which is impossible given the length and consistency of the plan payments. This proves that XXXX failed to apply or credit the bankruptcy payments properly.

Company response to consumer: Closed with explanation