Consumer complaint received 2025-10-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: U.S. BANCORP
State: FL

Complaint narrative:
FORMAL COMPLAINT AND DEMAND FOR RESOLUTION Date : XX/XX/XXXX Via Certified Mail and Electronic Submission TO : U.S. Bank XXXX XXXX XXXX Executive Office/Compliance Department XXXX Acct # XXXX US Bank XXXX XXXX XXXX XXXX XXXX, MN XXXX CC : Consumer Financial Protection Bureau XXXX CFPB ) Office of the CFPB Director XXXX D.CXXXX XXXX XXXX : Immediate and Punitive Closure of U.S. Bank XXXX Go Visa Account # XXXX ( Closed on or about XX/XX/XXXX ) Failure to Provide Adverse Action Notice, Discrimination, Credit Exploitation, and Confiscation of Rewards. 
Dear U.S. Bank Compliance and Executive Team, This letter serves as formal notification that a severe complaint, focusing specifically on violations of the Equal Credit Opportunity Act ( ECOA ) and the Fair Credit Billing Act, has been lodged with the Consumer Financial Protection Bureau ( CFPB ) regarding the abrupt, non-disclosed, and highly damaging closure of my U.S. Bank XXXX  XXXX Visa account, account number XXXX, on or about XX/XX/XXXX. I am a severely XXXXXXXX XXXX  with XXXX and a long-standing customer of U.S. Bank XXXX XXXX both business and personal accounts for many years. The treatment I have experienced is not only a failure of basic customer service but an egregious and potentially unlawful violation of my rights as a consumer. 
Procedural Violations and Failure of Required Disclosure Upon the closure of my account, I never received a written notification disclosing the specific reason ( s ) for this adverse action. This omission is a direct violation of federal law : Violation of the Equal Credit Opportunity Act ( ECOA ) ( Regulation B ) : Under 15 U.S.C. 1691 et seq. and 12 C.F.R. 1002.9 ( a ) ( 2 ), creditors are mandated to provide a written statement of reasons for an adverse action, such as the termination of a credit line. U.S. Bank failed to provide any warning, communication, or the legally required letter of explanation as to my alleged " behavior '' or conduct on this account prior to or immediately following the closure. 
Civil Rights and Accommodation Infraction : As a severely XXXXXXXX XXXX with XXXX, the lack of any proper, timely, and accessible written communication regarding the termination of a vital financial tool is unacceptable. The punitive and opaque nature of this decision, coupled with the lack of communication, constitutes discriminatory treatment and a failure to provide adequate accommodation in the access to and maintenance of financial services, causing foreseeable emotional distress and credit damage. 
XXXX XXXX, XXXX XXXX, and Statutory Damages The closure was not merely administrative ; it was punitive and resulted in severe financial harm. The underlying cause of this closure appears to be my exercise of protected consumer rights : the initiation of several billing disputes regarding charges for unsatisfactory products or undelivered services. I have every right, under the cardholder agreement and federal law, to initiate such grievances.

Violation of the Fair Credit Billing Act ( FCBA ) : The FCBA, 15 U.S.C. 1666 and 12 C.F.R. 1026.13, establishes a consumer 's right to dispute billing errors. If the account closure was retaliatorya consequence of initiating these legitimate disputesU.S. Bank has engaged in unlawful retaliation against a consumer exercising a federally protected right. 
Misappropriation and Punitive Confiscation of Rewards : Upon closing the account, U.S. Bank seized and deleted all accrued reward points. This confiscation represents an additional punitive financial action and an unjust forfeiture of earned value. 
Exploitation of Credit and Deceptive/Unfair Practices ( Florida Statutes ) : The closing of the {$12000.00} credit line without cause or notice constitutes a direct and destructive attack on my financial standing. As a result, my credit score has been severely damaged ( " banged '' ), and my Debt-to-Income ( DTI ) ratio has skyrocketed to 42 %, causing immediate and profound harm to my ability to obtain future financing. This conduct constitutes an unfair and deceptive act or practice in commerce, placing U.S. Bank in violation of the Florida Deceptive and Unfair Trade Practices Act ( FDUTPA ), Florida Statutes 501.201 et seq., due to the unexpected and financially harmful manner of the account termination.

Claim for Damages : I am hereby claiming actual, statutory, and punitive damages for the violations of the ECOA, FCBA, and FDUTPA.

NOTICE OF INTENT TO INITIATE ARBITRATION AND/OR LITIGATION Pursuant to the terms of the cardholder agreement, failure to provide the relief demanded below will result in my immediate pursuit of a claim. Be advised that this letter serves as the formal demand required prior to initiating : Binding Arbitration to recover maximum statutory and punitive damages for the demonstrated violations ; or A lawsuit in Small Claims Court ( or other court of competent jurisdiction ) for all damages and fees recoverable under state and federal law. 
Demand for Resolution and Explanation I formally demand the following actions be taken immediately to ameliorate this situation and reach the best-case resolution : Detailed Explanation ( Non-Arbitrary ) : I require a comprehensive, specific, and detailed explanation, in writing, of the exact underlying conduct, event ( s ), or justification U.S. Bank used to categorize this account for closure. General phrases such as " internal policy review, '' " business decision, '' or " risk exposure '' will be rejected as non-compliant with ECOA disclosure requirements. This explanation MUST specifically cite the precise action ( s ) taken by me that are alleged to violate the cardholder agreement, along with the section authorizing closure without the prior warning and notice I was not provided. 
Account Reinstatement/Reopening : The XXXX XXXX XXXX account XXXX XXXXXXXX must be reopened and reinstated with its original {$12000.00} credit limit intact. 
Credit Reporting Correction : All negative reporting associated with this closure must be immediately deleted and corrected across all three major credit bureaus to reflect the account as " Customer Dispute/Voluntarily Closed '' or " Open/Never Late, '' thereby restoring my DTI ratio and credit standing.

Points Restoration : All reward points that were confiscated must be immediately restored to my account or compensated at fair market value.

Financial Compensation : I demand compensation for the actual and punitive damages incurred as a result of U.S. Banks unlawful actions.

Further as indicated I am an ADA customer who requested large print which I never received, nor was the handling of my account in Compliance of tge ADA Act of 1990.

I require a response outlining a full resolution plan, in a format fit and function to support me as a long-standing ADA customer , within fifteen ( 15 ) business days of the date of this letter.

Be advised that if a satisfactory resolution that supports me as a valued customer is not presented, I will have no choice but to immediately notice every media outlet on planet earth, including consumer protection programs, to expose the egregious treatment of a XXXX long-term customer by U.S. Bank XXXX 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation