Consumer complaint received 2026-05-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am XXXX of a small Nonprofit XXXX XXXX called XXXX XXXX. We have banked with Wells Fargo since our founding in XXXX. When i opened the account I was told because its a nonprofit and they kbow me, they wanted to help us by giving us a free account for life with no minimum balance. But as I have learned with my personal accounts with Wells Fargo, nothibg is for free and nothing is for life- in XXXX i opened a " Free checking with no minimum balance for life '' accoubt with XXXX XXXX , and after Wells Fargo bought them they changed the terms ; For about 7 years wells fargo opened business and personal accounts in my name and without my knowledge and i only foubd out about it through a class action lawsuit. So in my history with this bank they consistently change the terms, make false promises, and act in a manner that would send officers of other companies to prison but they enjoy status of " too big to fail ''. In the immediate complaint, my supposed lifetime free checking account for a nonprofit with no minimum balance in XXXX was recently was converted to minimum balance of {$500.00} required to avoid the fee, which i comply with, and niw again without notice was converted to {$2000.00} daily balancevrequired to avoid the fee, which i only found out abput when i saw a {$15.00} service fee on my statement. I phoned wells fargo and the person i spoke with said it was discretionary whether to reverse it, which I do not agree with since it violates the original covenant and even if it was allowable, i did not receive the notice in time to avoid it. The staff I spoke with told me that the good news is that he already had it reversed. I told him thats great but I also will need the new fee that will be assessed at the end of month reversed. I already transferred the funds to avoid the fee. But since a daily minimum of {$2000.00} is required and since I didn't learn about this fee until I saw the service charge on my statement reversing that service charge only accounts for the previous month and the service charge itself is my fair notice but it would not account for the current month that would require a {$2000.00} daily minimum balance so another fee would be assessed at the end of the cycle. The staff told me there was nothing he could do about that about future fees he said I would have to call back in after the fee was assessed. On XX/XX/XXXX the new fee was assessed and on XX/XX/XXXX I called in to try to get it reversed. They must be getting a lot of calls about this because I was on hold for over an hour and I gave up and called back later it was still on hold for over 30 minutes but the message that is being played while you were on hold states that if you were calling about the fee for this type of account which was the one I had that you could press one for a courtesy reversal of the fee and then I first tried to do this and then they say well you can only do this if you have not had any courtesy reversals in the last 12 months and of course I had but I consider this part of the same courtesy reversal because I tried to bring it up at the time the last few was the Fair notice leaving me no opportunity to prevent the new fee. So at first I didn't want to use the automated option but after 90 minutes on hold I proceeded anyway and requested the courtesy reversal because I don't have all day to be on the phone like this. It is now the XXXX of XXXX the previous feversal showed transaction pending right away it appears that they have not honored my request and so I filed this complaint requesting the {$15.00} reversal.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief