Consumer complaint received 2025-12-29 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: ROBINHOOD MARKETS INC.
State: GA

Complaint narrative:
XXXX XXXX XXXX, GA XXXX RE : Complaint - Identity Theft/Scam related transfers/ Disputed Transactions Tied to Investment Account Fraudulent Takeover -Robinhood Account Security Breach- Money and Stocks Stolen To : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXear Consumer Financial Protection Bureau XXXX name is XXXX XXXX XXXX XXXX I am filing a complaint regarding Robinhood Securities and Investments, My Bank Name : XXXX XXXX XXXX XXXX Acct XXXX Card Issuer : ____ related to scam related transfers and /or unauthorized transactions connected to an investment account take over. 
Transaction details : XX/XX/year>, approx. : XXXX, crypto transfers, stock transfers, metered transactions etc. all occurred from account ending : XXXX. I filed an Internal crime complaint with the Robinhood fraud department, IC3 report regarding an investigation scam/account takeover involving my brokerage account and losses on or around XX/XX/year>. 

I have also submitted a complaint regarding Robinhood Securities LLC/ Robinhood Financial and a suspected account takeover/scam incident that results in significant losses on or around XX/XX/year>. XXXX XXXX, loss of Funds, Acct ending in XXXX XXXX am filing a formal Fraud claim and dispute regarding activity I did not authorize and /or activity conducted due to a scam and compromise of my account.

It was brought to my attention when I was checking my accounts and noticed money being moved, and stocks being cashed out that I did not authorize. I noticed multiple fraudulent activities have occurred and are presently occurring on my investment accounts On or before XXXX XXXX my account was placed on a restriction. To XXXX XXXX I could not trade or open new positions. There are scammers who have infiltrated my account somehow. I believe it XXXX be an internal scamming happening within your organization on my accounts. My account securities have been breached. 

Summary : Date /Time range : XX/XX/scrub> XXXX XXXX XXXX XXXX 
I discovered unexpected/unauthorized trades, attempted/failed crypto transfers, and liquidation activities and my funds are now depleted.

Robinhood communications indicated my account had unusual activity and that Robinhood believes I fell victim to a scam.

I am requesting FINRA review whether the forms supervision, security controls and complaint handling were appropriate and whether additional action is warranted.

I did not authorize : Enabling margin The listed trades and liquidations All crypto transferred Request outcome : That this be recorded as a consumer complaint and routed appropriately.

Guidance on any additional Georgia resources or enforcement avenues.

A full account fraud investigation and written determination case number : ____________ Review and require the firm to provide the full audit trail and a written explanation of how access occurred.

Review the firms actions regarding margin enablement, rapid trading/liquidations, and any crypto transferred A copy of the complete audit trail for the incident window. Login history/ IP addresses, security events, 2FA changes, linked banks/card changes, trading permissions and margin setting changes, and order entry details Review for trad cancellations and reversals when orders were placed under account takeover and unauthorized access and identity any counter parties and destination wallets and withdrawals rails used.

Waiver and refund of margin interest and fees tied to the unauthorized activities Preservation of records and confirmation that Robinhood has placed a legal hold on logs and communications related to my account.

Due to these scamming, fraudulent, security breaching behaviors that have occurred and the takings of stocks and money stored in my Robinhood Investment account calculate to over XXXX XXXXhat have been stolen from me. This has caused me to be out of my money invested and has caused me stress, anguish and frustrations that warrant punitive damage due to my money being stolen for me. I have lost potential income growth due to the stealing and unauthorized selling of my stocks I did not authorize to be sold, and losses due to me not receiving the compensation of the sold stocks taken from me. I am requesting my money be returned back to me due to this Robinhood internal scamming and thievery occurring.

Be advised that this scam, fraudulent transactions and stealing of my money have been reported to the following entities : my banking institution connected to my Robinhood account, XXXX XXXX XXXX FTC, FINRA, SEC, FBI, Georgia General Commissions of Business Office, OCC, Robinhood Fraud and Compliance Dept, and CFPB.

Resolution : What I am requesting from Robinhood Complete comprehensive internal and external investigation to be done to find the persons who did these fraudulent acts, thievery, and stole from me.

A full fraud investigation and written determination Case Number XXXX XXXX 
A copy of the complete audit trail for the incident window login history with IP and device information that accessed my account.

Review for trade cancellation/reversals if any orders were placed under account takeover/ unauthorized access and identify any counterparties/ destination wallets/withdrawals and rails used.

Waiver/ refund of margin interest and fees tied to the unauthorized activity.

Restore all stocks stolen and money taken Return money equaling approximately XXXX Preservation of records and confirmation that robinhood has placed a legal hold on logs and communications related to my account.

Place extra security to ensure this beach will not occur again Receive a letter of apology Attached is my timeline and supporting evidence. Along with any report numbers ( IC3, Police, FINRA and SEC ).

If appropriate and to provide any additional evidence. Please see attached evidence : Any suspicious texts /emails/calls that have started the scam Any destination crypto addresses/banking rails list : Robinhood My written dispute to Robinhood Screenshots and printouts of Robinhood emails, restrictions notice, and margin screen Order history pages showing the XX/XX/XXXX activity Police report/IC3 report number XXXX XXXX FTC Report Number XXXX XXXX XXXXlease respond in writing mailed to my address XXXX XXXX XXXX XXXX, GA XXXX and by email XXXX XXXX XXXX when I will receive some type of action regarding this scamming fraudulent matter that was committed. Against me and my investment account. If you have any questions, please feel free to contact me via email at XXXX or via phone XXXX. I look forward to hearing from you. 
Sincerely XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX Acct Ending : XXXX

Company response to consumer: Closed with explanation