vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-10-06 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: MA

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT I moved out of XXXX XXXX end of XX/XX/2022, and provided my brothers address as a forwarding address. The company did not have accurate balance for me to pay and assured me they would correct it so that I can make a payment. After a months it was still incorrect, as I frequently checked on the community portal. I was told that it's corrected that the balance would be subtracted from my security deposit and that the remaining balance would be sent to me via check. After some time I no longer had access to the portal to follow the balance and I shared this with the company. Soon after that I received a check at my brothers address and assumed the account was resolved considering that I received a security deposit refund. Months later without any bills, statement, or even communication from XXXX XXXX a derogatory reporting came up on my credit report. I contacted the office and was told that they would correct this. They never did and the reporting still remains on my account. I have a printout of our communication showing this unfair reporting was done unfairly. I was sent to collections and reported without ever being sent a bill or being given the opportunity to make a payment. After the reporting and learning what the true balance is I offered to pay it directly to XXXX XXXX as I felt that it was unfair to have to pay a collection agency for something I had no knowledge of but I was refused the opportunity to pay XXXX XXXX and I have been fighting this ever since. PLEASE HELP!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
I rented a car from XXXX while my car was in the body shop. The rental period was from XX/XX/2023 and the car was returned on XX/XX/2023. I returned the rental car to the body shop on XX/XX/2023 and I understand that XXXX picked up the rental car that same day. On XX/XX/2023 I got a text stating that I was over my credit limit. XXXX had charged my credit card {$670.00}. I went to the XXXX location in XXXX where I had rented the car on XX/XX/2023 and they told me that after a car is returned you have to go through their corporate office. I originally though that the {$670.00} was the car rental cost, My car insurance company paid the cost of the car rental. It took over a week to find out that XXXX had enrolled me in XXXX XXXX fraudulently without my knowledge. I have had an active XXXX XXXX for many years so there is no need to rent a temporary XXXX XXXX. During the rental period I went through a toll on XX/XX/2023 and on XXXX. I had my XXXX XXXX in my hand on both occasions but i found out later that my XXXX XXXX  did not go through because XXXX XXXX XXXX XXXX  was mounted higher. I did not even know that the XXXX XXXX was activated. I am being charged for some thing that I never ordered. The credit card company is aware as I have put in many disputes. I have always paid my bill on time. All I owe is the toll and toll fee which comes to {$30.00}. I am a XXXX XXXX on a fixed income and can't afford to pay {$670.00} for something that I never ordered. I NERVER ORDERED XXXX XXXX. XXXX XXXX IS OVER {$22.00} A DAY. My credit is being ruined because of this. The bank knows I always pay my bills on time. I have already paid the {$30.00} to Capital One. I have a credit card and a car loan from Capital One so they need to treat there customers better. I have sent my XXXX XXXX statements to XXXX but Capital One continues to bill me.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: OH

Complaint narrative:
On XX/XX/2023 I made a purchase for a XXXX XXXX XXXX for {$160.00} on my Kohl 's Credit Card for store pickup. I was unable to pick it up so the item pickup expired within a week on XX/XX/2023. On XX/XX/2023 the store did a return and refunded {$160.00} to my Kohl 's Credit Card. Also at the same time, on XX/XX/2023 the store charge my Kohl 's Credit Card the original amount for {$160.00}. So I never received a refund. Since XX/XX/2023, I have contacted Kohl 's customer support via chat and phone calls numerous times to resolve the issue. Each time, I am force to explain over again the issue to costumer service. I have been told on three occasion that I would receive a letter in the email explaining the issue and a refund will be coming. I was told by customer service that I still need to make the payments to my Kohl 's Credit Card for an item that was never received to avoid late payment charges. Which I did make a payment on already. Last communication on XX/XX/2023 via chat, inquired and had to explain the situation again and inquire about the refund status again. Was told to contact customer service team at XXXX again and to expect a letter in the mail. Never received any letter in the mail and no refund for {$160.00} to my Kohl 's CC for the item I never had in my possession.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Date opened XX/XX/XXXX XXXX Account charged off. {$890.00} written off. {$190.00} past due as of XX/XX/XXXX. 
Original balance {$26000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Date opened XX/XX/XXXX Status Account charged off. {$890.00} written off. {$190.00} past due as of XX/XX/XXXX. 
Original balance {$26000.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: AMERICA FIRST FEDERAL CREDIT UNION
State: UT

Complaint narrative:
On XX/XX/2023 two charges hit my account ; 'End Payment Processing ' in the amount of {$500.00} and XXXX XXXX ' in the amount of {$510.00}. I called America First Credit Union and advised them these charges were not made by me. They started an investigation and issued provisional credit for both amounts. On XX/XX/2023 I opened my account and there is a charge for {$510.00} XXXX Fraud Adjustment '. I contacted my bank, they stated that XXXX XXXX provided proof that I made this transaction and I would could contact XXXX XXXXXXXX or file a Civil Law Suite XXXX I immediately began searching for XXXX XXXX 's phone number to no avail to try to get this straightened out as I have nor will ever order from this site. XXXX XXXX does not have a customer service phone number.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Didn't receive terms that were advertised
Company: CITIBANK, N.A.
State: MA

Complaint narrative:
Hello CFPB team, I opened my Citi bank account ( account number : XXXX ) in branch using the {$2000.00} special offer ( XXXX ). I met the conditions for {$500.00} tier bonus outlined below but am yet to receive the bonus. 

Account Opened in branch : XX/XX/2023 Deposited more than XXXX by XX/XX/2023 Maintained the amount till XX/XX/2023 I contacted the company about the missing bonus and they mentioned that I didnt meet one of the term attached to the bonus ( Citi Response 1 ). The term they are referring to is New-to-Citibank customers. They refer to the fact that I tried to open an account in XX/XX/2023. I agree with them that I submitted my application to open the Citibank account ( XX/XX/2023 ). However, in response to my application I received the attached letter ( Citibank - Denial of account opening ) which clearly indicates " We have completed our review of your account application and regret that an account can not be opened for you at this time ... ''. In addition, I received the check of {$25.00} which was the initial opening deposit that I submitted with my application. 

This letter confirms that Citibank denied my account opening application in XX/XX/2023 and therefore I didnt violate the terms and conditions of the bonus in XX/XX/2023. And I confirmed that with the Citibank branch representative. Before opening the account at the branch, I actually asked the Citibank representative who opened the account : would my previous application of XX/XX/2023 make me ineligible? They suggested that the attached response letter from Citibank suggests that Citibank was not able to open the account so I should be safe with terms and conditions. This was confirmed by the colleague ( another Citibank employee in the branch ) who assisted the employee opening the account.

I contacted CitiBank again citing 1 ) their own letter and 2 ) confirmation by their own employee that I met the terms and conditions of the bonus. However, to this request, their only response was that their decision remains unchanged ( attached letter Citi Response 2 ).

I would like Citibank to kindly review my case and post the promised bonus to my account as per the terms and conditions Kind Regards,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written inructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Credit Bureau have been asked repeatedly to validate debt due to inaccuracies in reporting. No action has been taken to validate the debt. Reporting does not meet FCRA requirements and is limiting my ability to build credit appropriately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Herbert P. Sears Co., Inc.
State: TX

Complaint narrative:
Failure to follow the following 15 U.S. Code 1681e - Compliance procedures 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies 15 U.S code 1681i ( 5 ) violation of permissable purposes I did not give written consent to report this type of account to my credit report 15 u.s 1692 communication in connection with debt collections

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: PA

Complaint narrative:
I've diligently pursued resolutions for the inclusion of these accounts on my credit report, which are entirely unrelated to me. Unfortunately, my multiple dispute submissions have not led to the removal of these erroneous accounts from my credit history. In addition, I've taken the initiative to file numerous reports with the FTC regarding these accounts, which do not have any rightful connection to me. 

Account Name : XXXX Account Number : XXXX Account Name : XXXX  XXXX Account Number : XXXX Account Name : XXXX CARD Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX Account Number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
I've diligently pursued resolutions for the inclusion of these accounts on my credit report, which are entirely unrelated to me. Unfortunately, my multiple dispute submissions have not led to the removal of these erroneous accounts from my credit history. In addition, I've taken the initiative to file numerous reports with the FTC regarding these accounts, which do not have any rightful connection to me. 

Account Name : XXXX  Account Number : XXXX Account Name : XXXX XXXX Account Number : XXXX Account Name : XXXX XXXX  Account Number : XXXX Account Name : XXXX  Account Number : XXXX Account Name : XXXX Account Number : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Resurgent Capital Services L.P.
State: MO

Complaint narrative:
XXXX has 2 accounts reported on my behalf to the credit bureaus. One account is approximately {$2700.00}. The account was disputed in XXXX of XXXX. The account was removed, however it has appeared back on my credit report. I am requesting debt validation. If the debt can not be validated, it should be removed from all three credit bureaus.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
Credit Bureau have been asked repeatedly to validate debt due to inaccuracies in reporting. No action has been taken to validate the debt. Reporting does not meet FCRA requirements and is limiting my ability to build credit appropriately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
Despite my numerous attempts to address the presence of fraudulent, inaccurate, and misleading information on my consumer report, the issue remains unresolved. The inclusion of these items has profoundly impacted my life, causing significant stress and anxiety. It is crucial to reiterate that I did not authorize or consent to the association of this information with my name, as I have fallen victim to identity theft.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Dear Sir or Madam : I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction ( s ) that I have made. It is the result of identity theft. [ Identify item ( s ) resulting from the identity theft that should be blocked, by name of the source, such as the credit card issuer or bank, and type of item, such as credit account, checking account, etc. ] Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information. Enclosed are the following : A copy of my credit report I received from your company. The fraudulent items are circled. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  copy of my Identity Theft Report and proof of my identity. 

A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within XXXX business days and to promptly notify the furnisher ( s ) of that information. I appreciate your prompt attention to this matter, and await your reply.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-10-06 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: MOHELA
State: CA

Complaint narrative:
MOHELA ( account number : ) sent me an email demanding payment for my student loans and stated I could use the provided link. The link is broken. I was unable to complete payment. I also used the XXXX additional links contained in the email. None of the links work. 

I then proceeded to call MOHELA. They kept me on hold for over XXXX hours, and then hung up on me. I was unable to acquire the information I needed to pay my student loan. Because of this, interest has now accrued on my student loan. 

I also initiated student loan consolidation. MOHELA failed to comply or complete this process. I had to initiate the process on XXXX separate occasions. Because MOHELA failed to complete this process accurately, or effectively, XXXX of the missed student loans has now been sent to collections and I have a law firm harassing me during work hours. This is illegal under XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-10-06 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: XOOM CORPORATION
State: NJ

Complaint narrative:
The customer kept telling me he was going to xoom a XXXX service or direct transfer to my XXXX XXXX account but once he did the transfer, I be expecting it to come in or go to XXXX to get and he would make so it never was received by me. The total he owe 's me is {$750.00}.

Company response to consumer: Closed with explanation