Consumer complaint received 2024-03-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
On XXXX XXXX, XXXX at XXXX, I closed my checking account at XXXX XXXX California XXXX XXXX XXXX, branch of CITI Bank. This account was for my vacation home in Washington that was being rented out. A sibling whom was on the deed was tasked to deposit the rent checks. This individual had sued me in partition. I asked my attorney at the beginning of this litigation to order this account to be frozen. The settlement was to sell AS IS. There was no need for this account to remain open, other than for the plaintiff to take advantage and abuse this account. And abuse she did. The plaintiff started to use my account as her private business account. I caught it early in XXXX, the plaintiff made a deposit on XX/XX/XXXX of {$870.00} to my account, and then transferred this amount to her personal XXXX XXXX XXXX. 
Notifying my attorney of this action to put a stop to this did no good. In XXXX the plaintiff made 8 transfer from my account to her private XXXX account. The plaintiff was making several deposits from people whos names I do not recognize. Then she would consolidate these deposits and make a single transfer into her private account. To my protest, she continued to do this. Why was she doing this? I told the bank manager to look at the account and what was going on with it. I felt extremely uneasy and wanted the account closed. The manager looked at the account and then looked at the bank teller and told her to close the account. The plaintiff had just made 2 deposits totalling {$3000.00} I wanted no part of this. I am responsible for this account. I had no choice but to close this account and get out from under this mess. It appears that my attorney went against my instructions and informed the opposing council, that I was going to close the account, because the plaintiff was in such a rush to deposit the check for {$3000.00} that on the check she wrote {$300.00} on this check. Because of this, the check was returned to my closed account. Mind you, the agreement on the property was to sell AS IS. The plaintiff against this agreement, continued to make repairs on this property totaling over {$4000.00} The agreement also stated that this account would be split 3 ways. My attorney wanted to litigate for the {$4000.00} which would of cost more than the loss. A plus for the attorney. When this money returned to the bank, their manager called me with a request that i come and pick up this check. As I was working, I asked if we could make other arrangements. It was suggested that he could put it in the mail to me. I verified that it was my name on this check, and the manager confirmed that the check would be going to the address on file, this was confirmed to be in fact my address. It so happens that the plaintiff called the bank and changed the mailing address successfully diverting this check to her. The other problem was that my name and the plaintiffs name is on this check. When I asked the bank manager why her name was on my check, he stated that her name was as signer on the account. I asked why then was my brothers name not also on my check? He is also a signer on this account. I asked to be informed when my check would be deposited because i had refused to sign this check and so my signature on this check would be a forgery. I was informed by the manager and thru a follow up call thru customer service that this information would not be available. I could have made arrangements to pick up this check, but it was the bank manager that suggested and verified my name only on this check and the address in which the check would be mailed to. Which was the address on file, my address. I have no idea weather or not my check has been cashed. I do know my signature is not on it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation