Consumer complaint received 2024-07-26 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
In XX/XX/year> XXXX XXXX XXXX XXXX Credit Card cut my credit card limit by almost 50 %, which caused my credit utilization to go from a typical credit utilization of 10 % XXXX % to over 100 % credit utilization. They cut it to the amount of my balance. This caused my credit score to take a huge XXXX point decrease overall and appears to be incahoots with the credit bureaus to lower my credit worthiness overall. They didn't give me advance notice, but they did provide why and XXXX of the reasons they gave are applicable. I went from a XXXX % of revolving credit, depending on the month, to over 100 % credit utilization on the card. They single handedly forced me from being responsible credit user to appear as an irresponsible credit user. This has now forced me to appear as a irresponsible credit user to the credit bureaus. The reasons Synchrony gave me do not apply to my account. Per the letter they provided the reasons are : -The Current Ratio Of Balance To Credit Limit Is Too High On This Account This is not accurate. My balance has been XXXX % since I opened the card and I have never missed a single payment in XXXX years of having this card. 

-The Average Payment On This Account Over The Last 6 Months Is Too Low This is not accurate. Contractually I must submit at least the minimum amount due each month to keep my account in good standing. I have auto payment set on this card since I opened it and this credit card sets the minimum amount due each month and I have never missed a payment. There is even records of higher payments made during some months. 

-The Ratio Of Last Payment To Amount Due On This Account Is Too Low Again, this is not accurate. Contractually I must submit at least the minimum amount due each month to keep my account in good standing. I have auto payment set on this card since I opened it and this credit card sets the minimum amount due each month and I have never missed a payment. There is even records of higher payments made during some months. But again, at the end of the day, I have contractually met my payment obligation set in the terms and conditions and have never missed a payment of submitted a payment lower than the minimum amount due and some have submitted much higher than the minimum amount due. 

-The Number Of Months Since This Account Was Opened Is Too Low This is not accurate. This account has been opened for 3 years and not a single payment has been missed and the account has been used responsibly without ever going over 50 % usage. 

This company and the credit bureau have forced me to go from a responsible credit card user to appear as an irresponsible credit card user, it has caused me to take a massive hit to my credit score of XXXX points. It has forced me into a position of having a XXXX % credit utilization to having a 100 % credit utilization on my card for not valid reasons. This seems to be unfair credit practices and antitrust laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation