Consumer complaint received 2020-02-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DC

Complaint narrative:
XX/XX/XXXX To : Bank of America & XXXX XXXX XXXX  et.al. 
From : Plaintiff & Complainant XXXX XXXX Re : Stolen Funds in XX/XX/XXXX and XX/XX/XXXX Debt collection due to deprive rights, criminal robbery, breach terms & conditions caused bounced checks etc. 

On XX/XX/XXXX I have brought the attached documents in person to one of the Bank of America branch located at  XXXX XXXX XXXX XXXX Washington DC XXXX for debt collection due to bounced cashier checks issued by Bank of America. The front desk staff named " XXXX '' has looked at all the attached documents and my ID. Then she brought me to another staff named " XXXX XXXX ''. During the two hours complaint, I have showed him the attached documents page by page. First of all, I have told him that I NEVER authorize XXXX XXXX or Anyone in Maryland to withdrawl my deposit and closed all my accounts on XX/XX/XXXX and XX/XX/XXXX as well as cash my personal checks. It was totally against my will. I was extremely angry and upset about this criminal activities. Secondly speaking I have down all I can to file police report, file lawsuit with both State and Federal court, file identity theft report with FTC, file CFPB complaint. I have made at least 4 times banking center visit to collect this stolen funds from XXXX to current. In XX/XX/XXXX XXXX XXXX and XXXX XXXX filed a joint response to rescind Guardianship to State of Maryland court in XXXX county. ( see attachment ). On XX/XX/XXXX U.S. District Court federal judge has ordered that Guardianship was stricken ( see attachment ). However  XXXX XXXX keep lying. What she stated and what she did was totally different. On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX she not only stole my bank of America accounts and XXXX XXXX bank accounts, but also cashed two checks ( I was payee ) in XXXX and XX/XX/XXXX issued by XXXX XXXX XXXX. Except for these criminal activities, she also opened new accounts by using my name, social security number, date of birth without my consent at all. I NEVER disclosed all my personal information to her. I don't know where she obtained all my bank account number. She has changed my address that all my bank statement went to her address. I never asked her to pay my tax. However she has use my money to pay my tax without my consent at all which caused extra expense with another county. In one word, I do NOT know and NEVER authorize her to do anything on my behalf as I complained in my previous CFPB complaint. On XX/XX/XXXX and XX/XX/XXXX I have notified both Bank of America and XXXX XXXX XXXX   regarding fraudulent activities. I have made 5 claims to Bank of America and another claim to XXXX XXXX XXXX  as well as XXXX XXXX XXXX. Attached please find 5 cashiers checks issued by Bank of America : Check # XXXX in the amount of {$8500.00} with claim # XXXX. Check # XXXX in the amount of {$1300.00} with claim # XXXX. Check # XXXX in the amount of {$3.00} with claim # XXXX. Check # XXXX in the amount of XXXX with claim # XXXX. Check # XXXX in the amount of {$4.00} with claim # XXXX. XXXX  XXXX XXXX  stolen check in the amount of {$68000.00}. Two stolen checks ( I was payee ) issued by XXXX XXXX bank in XXXX and XX/XX/XXXX in the amount of {$370.00} each. Plus the extra tax charge caused by XXXX XXXX. All of these criminal activities, XXXX XXXX should go to jail in life. As I informed you numerous times, this is criminal matter since I made police report and identity theft report. I also sued you numerous times from XXXX to XXXX. Especially in XXXX I have sued you three times in the amount of {$5200.00} XXXX plus 20 % interest and Criminal prosecution as well as permanent restraining order. Today I told you that State of Maryland XXXX XXXX XXXX county and XXXX county deprived my rights and conducted criminal robbery not only my bank accounts, but also conduct burglary, demolish my residence, fraudulent tax lien and tax sale, illegally change my property title, vandalize my vehicle etc, criminal activities. In XX/XX/XXXX I have formally notified U.S. district court again that the penalty amount is {$5200.00} XXXX plus 20 % interest and Criminal prosecution as well as permanent restraining order. Bank of America and  XXXX XXXX XXXX  were keep lying stating " Zero liability '' for fraud claims. But what I experienced in Maryland was totally different. Shame on you. Poor is your matter. I do NOT know you at all. Do NOT owe me a penny and criminal charge. You must pay attached principle plus 20 % interest, {$35.00} late fee each month, my time {$300.00} per hour, pain and suffering ( personal injury ) starting from the date of loss.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation