Consumer complaint received 2025-01-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: FinCo Services Inc DBA Current
State: NY

Complaint narrative:
On XX/XX/XXXX, at approximately XXXXXXXX XXXX XXXX, I dined with my spouse at XXXX XXXX restaurant located at XXXX XXXX, XXXX, New York. Upon settling our bill, I presented my Current debit card ( last four digits : ) for payment. The server, citing technical issues with the primary payment terminal, informed me that she needed to process the transaction at an alternative terminal located beyond my line of sight. Despite my expressed reservations, I reluctantly agreed to this procedure. I watched my Current account for any fraudulent charges and by midnight I eventually fell alseeo Unauthorized Transactions. However, in the early hours of XX/XX/XXXX, the following unauthorized charges were made to my account : XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX - {$21.00} XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX - {$18.00} XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX - {$34.00} Total unauthorized charges : {$74.00} Immediate Actions Taken : XXXX XXXX : On XX/XX/XXXX, at approximately XXXX AM EST, I contacted XXXX customer service. I spoke with representative who informed me that due to security protocols, they could not cancel or refund the charges as the XXXX account used did not belong to me. They advised me to contact my card issuer. 

Current Notification : On XX/XX/XXXX, at XXXX AM EST, I called Current 's customer. I spoke with the representative requesting an immediate block on my card and reporting the unauthorized transactions and hoped that I could get these transactions as they were frequently made. I was informed that no action could be taken until the charges settled, which I found deeply concerning and frustrating. 

Nevertheless, I filed a dispute claim as soon as the charges had settled as instructed Dispute Resolution Process : On XX/XX/XXXX, my dispute claim was denied. I discovered this only upon logging into my account, as I received no formal notification via email or postal mail. The denial notices, accessible only through screenshots within the mobile application, cited " no billing error occurred '' without providing any substantive explanation or evidence. 
On XX/XX/XXXX, I submitted a comprehensive appeal addressing the following points : ( 1 ) Lack of proper notification regarding the adverse decision ( 2 ) Inability to print or download the denial notices for my records ( 3 ) Request for a copy of the XXXX XXXX XXXX fraud protection policy ( 4 ) Demand for copies of evidence used to support the denial of my claim ( 5 ) Request for a thorough review of my case to ensure compliance with relevant consumer protection laws As of the date of this complaint, I have received no response from Current regarding my appeal or the specific requests made therein. 

Legal and Regulatory Concerns : Current 's handling of this matter appears to violate several consumer protection laws and regulations, including but not limited to : ( 1 ) Fair Credit Billing Act ( FCBA ) ( 15 U.S.C. 1666 ) ( 2 ) Electronic Fund Transfer Act ( EFTA ) ( 15 U.S.C. 1693 et seq. ) ( 3 ) Regulation E of the EFTA, which implements specific protections for unauthorized electronic fund transfers Of particular note, Regulation E stipulates that in cases where account information is compromised but the physical card remains in the cardholder 's possession, the cardholder 's liability is limited to {$0.00} if unauthorized transactions are reported within 60 days of the statement date showing the first unauthorized transfer. My prompt reporting of these transactions clearly falls within this timeframe.

Company response to consumer: Closed with explanation