Consumer complaint received 2025-10-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
I have run into a credit reporting issue with Bank of America that is preventing me from refinancing my mortgage, from paying my daughter 's college tuition, and causing severe financial hardship. In sum, the Bank is incorrectly reporting an account as charged off ( this is not the same account as was the subject of the prior issue, it is the account ending in XXXX ). On or around XX/XX/XXXX, the bank and I entered into a settlement agreement. The call recording will show that 55 % of the balance was eliminated, the agent herself scheduled automatic payments for the remaining balance for the required dates and amounts, and advised that if all payments were made, the account would report as Settled for Less than Full Balance. 

My credit report is showing the account as Charged Off, despite that it was never in charged off status, should never have been, and all payments were made timely and automatically in accordance with the schedule that the agent set up. The bank is saying that the account charged off because the last payment was never made. My bank account shows that the last payment was timely and automatically made on XX/XX/XXXX. The bank does not have a record of this payment, and states that the final payment that was allegedly due on XX/XX/XXXX was never made. The call recording and agent notes will indicate that it was the agent who scheduled the autopay in the amount and dates in accordance with the settlement plan. She had also indicated that after completion of the plan, the credit bureau would reflect as Settled for Less than Full Balance. Instead, it is showing as Charged Off. This is through no fault of my own, as I relied on the agent 's express representations, which you can hear on the call recording that took place on or around XX/XX/XXXX. The consequences of the Bank 's actions are severe. 

I have spoken with numerous agents at the bank and all they do is apologize for the error but say they can not fix it. I asked for a dispute flag to be placed on the account this morning and they insist they need more time to look into the issue before that can be done. In addition to the initial call on or around XX/XX/XXXX, there is a call recording from today 's date, where I spoke to one agent, and she transferred me to another agent for escalation. The Charged Off status remains. 

My credit report is inaccurate and damaged as a result of the Bank 's error. Again, this is causing severe financial consequences to me and my family. have made all payments on the account in accordance with the plan, including an extra {$600.00} this morning which the bank claimed they never received, but was auto-pulled from my account on XX/XX/XXXX. I reasonably relied on the bank 's representations regarding the impact of settlement when I entered into it, made all payments timely and automatically that were set up by the agent, and was refused the right to place a dispute flag on my report. I should not be penalized for the bank 's errors. 

All I am asking is that my credit report and that of my authorized user be updated to reflect the accurate status of the account, which is ( 1 ) removal of the late payment flags as of the date we entered into the settlement agreement ( those flags should not exist when payments are made timely ), and ( 2 ) removal of the Charged Off status, as that is the incorrect status.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief