Consumer complaint received 2026-03-30 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Company closed your account
Company: ALLY FINANCIAL INC.
State: CA

Complaint narrative:
On XX/XX/year> I received an email notification from Ally Bank informing me that I had reached my monthly transaction limit. Upon receiving this notice I immediately contacted Ally Bank 's support team via the in-app messaging system to inquire about the consequences of any additional transactions and whether my account was at risk of closure. I was reassured that the notification was a warning and that my account was not in immediate jeopardy. On XX/XX/year> I made one additional transaction. My monthly statement resets on the XXXX of every month meaning I was days away from my transaction limit resetting entirely. On XX/XX/year> Ally Bank closed my account. I received no phone call, no email, and no push notification informing me of this closure. On XX/XX/year> a check containing my account balance was mailed without any prior verification that my mailing address was current or that I was aware funds were being disbursed. On XX/XX/year> I logged into my Ally account to make a transfer only to discover my account had been closed. This was the first I was aware of the closure. I immediately contacted Ally Bank by phone and spoke with a representative and then a supervisor. Both confirmed the account had been closed but stated nothing could be done. When I noted that I had never received any notification of the closure the supervisor directed me to a " notices '' section buried within the app a section with no push notification, no email alert, and no indication that critical account information was stored there. This section is not surfaced anywhere in the app 's primary navigation or notification system. Upon speaking with Ally on XX/XX/XXXX I learned that my funds had been mailed to an outdated Texas address on file. I was not given any opportunity to verify or update my mailing address prior to the check being sent. I currently reside in California. I only became aware of the check 's destination because I specifically asked during the call. When I requested that the check be redirected to my current California address I was informed that I would need to complete an affidavit placing the burden on me to correct an error caused entirely by Ally 's failure to verify my current mailing address prior to disbursing my funds. On XX/XX/year> five days after my account was closed and two days after I had already called to report the issue I received an email notification about the closure notice. This notification arrived after the fact and after I had already suffered the consequences. Financial impact : - As a direct result of Ally Bank 's failure to provide adequate and timely notice of account closure I have experienced the following : - My direct deposit paycheck processed on XX/XX/year> is expected to bounce back to my employer due to the closed account causing a delay in receiving my paycheck - My monthly rent payment due XX/XX/year> will be late resulting in late fees I would not have incurred had I been properly notified. - Funds that were in my account at time of closure are currently in transit via mailed check to an outdated out of state address - I was required to complete an affidavit to redirect my own funds due to Ally 's failure to verify my current address before disbursement What I am not disputing : I acknowledge that I reached my monthly transaction limit under Regulation D and I do not dispute Ally Bank 's right to close my account as a result. My complaint is solely regarding the manner in which the closure was handled specifically the failure to provide timely, accessible notification and the failure to verify my current mailing address before disbursing my funds.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation