Consumer complaint received 2026-06-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
I am extremely disappointed with the way Wells Fargo handled my fraud claim regarding the unauthorized XXXX transaction for {$2900.00}. I was contacted by an executive representative named XXXX, but instead of conducting a fair and impartial review, I felt that she was dismissive of my concerns and unwilling to fully investigate my claim. Throughout our conversation, I did not feel that my evidence was given meaningful consideration. At no point did Wells Fargo send me a fraud alert, text message, email, or phone call asking me to verify or approve this unusually large transaction. Had I received any notification, I would have immediately reported that the transaction was unauthorized. Additionally, I do not have a debit card linked to this account in my possession, and my account history does not reflect purchases anywhere near {$2900.00}. A review of my transaction history would clearly show that this purchase was completely inconsistent with my normal banking activity. Rather than protecting my account and conducting a thorough investigation, Wells Fargo appeared to accept the merchant 's explanation without adequately verifying the evidence. As a customer of more than 20 years, I expected the bank to prioritize the protection of my funds and investigate a suspicious transaction of this magnitude with greater diligence. To date, neither Wells Fargo nor the merchant has provided sufficient evidence demonstrating that I authorized or received any product or service. Therefore, I formally request that Wells Fargo provide me with all documentation relied upon in denying my fraud claim, including but not limited to : * The complete delivery address where the alleged product or service was delivered. * Proof of delivery or proof that any product or service was successfully received. * The email address to which the alleged digital product or service was delivered. * Copies of any emails showing the product or service was sent. * Copies of any receipts, invoices, purchase confirmations, or transaction records associated with the alleged purchase. * Any IP addresses, device identifiers, browser information, login records, geolocation data, or other technical evidence relied upon to conclude that I authorized the transaction. * A written and signed statement from the merchant ( XXXX ) identifying exactly what product or service was allegedly purchased, when it was delivered, how it was delivered, and the evidence supporting that it was delivered to me. * Any communications between Wells Fargo and the merchant that were used in reaching the decision to deny my claim. I also request a detailed explanation as to why Wells Fargo failed to send any fraud alert, text message, email, or telephone call to verify a transaction of this size before allowing it to be processed. This experience has severely damaged my trust in Wells Fargo. I no longer have confidence that the bank is committed to protecting its customers from fraud. Unless this matter is resolved appropriately through a complete and impartial reinvestigation, I do not intend to continue banking with an institution that I no longer believe safeguards its customers ' financial security. I respectfully request that Wells Fargo immediately reopen and conduct a thorough, independent investigation of this claim and provide all of the requested documentation as soon as possible. Without this evidence, Wells Fargo has failed to demonstrate that I authorized or benefited from this transaction.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation