Consumer complaint received 2025-06-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
The email below was sent by XXXX on XX/XX/XXXX, XXXX I can not dispute it via Transunion . I need Transunion to verify this information due to system issue message attached. I tried to dispute but TransUnion has a hold on my disputes for a different issue. This is a new request first time disputing but the TransUnion system is not working properly. Please provide feedback on the email below. 

Read this notice or visit XXXX or call toll-free ( XXXX ) XXXX for more information. 


What is this notice about? A proposed settlement has been reached in a class action lawsuit. The lawsuit claimed that XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX a monthly Administrative Charge and/or Administrative and XXXX XXXX  Charge ( collectively, Administrative Charge ) on XXXX post-paid individual consumer wireless accounts that was unfair and not adequately disclosed. XXXX has denied and continues to deny that it did anything wrong and that the lawsuit has any merit. XXXX states that it will continue to charge the Administrative Charge and that it has the right to increase the Administrative Charge. The settlement, if approved, resolves the lawsuit and provides benefits to Settlement Class Members who file a claim. 

Who is included? The Settlement Class includes consumers residing in the United States ( based on account holders last known billing address ) who received XXXX XXXX or XXXX services from XXXX and who were charged and paid an Administrative Charge between XX/XX/XXXX and XX/XX/XXXX. You are receiving this notice because XXXX records indicate that you are in the Settlement Class. 

What can I get? Under the proposed settlement, XXXX will pay {$100.00} XXXX to create a settlement fund. If the settlement is approved and becomes final, payments will be made to eligible account holders. You must file a claim to receive a payment ( see below ). If you file a claim by the deadline, your settlement payment XXXX be up to {$100.00} for your account, but the final amount XXXX be lower depending on how long you were a XXXX subscriber and how many Settlement Class Members file valid claims. 

How do I get a payment? You must file a claim by XX/XX/XXXX to receive a settlement payment. You can file a claim online by clicking here, or you can download a claim form at XXXX fill it out, and submit it by mail. Payments will be issued to valid claimants by mailed check or electronic payment. 

What are my options? You can ( 1 ) file a claim for a payment from the settlement, and, if the settlement becomes final and you are in the Settlement Class, you will give up the right to sue XXXX about the issues in this lawsuit ; ( XXXX ) do nothing, thereby receiving no payment, and, if the settlement becomes final, you will give up the right to sue XXXX about the issues in this lawsuit ; or ( 3 ) exclude yourself from the Settlement Class by opting out, thereby receiving no payment, and you will retain any right you may have to sue XXXX about the issues in this lawsuit. To exclude yourself, you must mail a signed request for exclusion containing the information described at XXXX postmarked by XX/XX/XXXX, to : XXXX Administrative Charge Settlement XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. 

If you do not exclude yourself, and the Court approves the settlement, you will be bound by the Courts orders and judgments and will release your claims relating to this lawsuit. If you do not exclude yourself, you can object to or comment on the settlement and/or Settlement Class Counsels request for attorneys fees, expenses, and service awards for the plaintiffs who brought this case on behalf of the Settlement Class. To object, you must submit a signed, written objection containing the information described at XXXX to the XXXX by XX/XX/XXXX. Visit XXXX for more information. 

What happens next? The Court will hold a hearing, currently scheduled for XX/XX/XXXX at XXXX a.m., at the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, located at XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX to decide whether to approve the settlement, attorneys fees and expenses for the attorneys representing the Settlement Class ( up to {$33.00} XXXX plus expenses, to be paid from the {$100.00} XXXX settlement fund ), and service awards of up to {$3500.00} to each of the plaintiffs who brought this case on behalf of the Settlement Class. You or your attorney may ask permission to speak at the hearing at your own cost. The date and time of this hearing may change without further notice, and/or the Court could order that this hearing be held remotely or telephonically. Check XXXX  for updates. 

Who represents me? The XXXX has appointed XXXX XXXX XXXX, XXXX. and XXXX & XXXX to represent the Settlement Class. Together, these lawyers are called Settlement Class Counsel. You do not need to pay these lawyers out of your pocket ; instead, these lawyers will apply for compensation out of the settlement fund. If you want to be represented by your own lawyer, you may hire one at your own expense. 

How do I get more information? For more information, including to view copies of case documents, the full settlement agreement, the complaint in the lawsuit, and Settlement Class Counsels fee application ( once it is filed ), visit XXXX You can also call ( XXXX ) XXXX or email XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief