Consumer complaint received 2025-11-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Sezzle Inc.
State: GA

Complaint narrative:
Below is a copy and paste of emails exchange between XXXX and Sezzle with myself. 
Sezzle email XXXX ( Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX We understand this is frustrating and that this is not the response you were waiting for, we respect any decision you take Best, XXXX Sezzle XXXX Support XXXX XXXX XX/XX/year>, XXXX XXXX But XXXX have the access to keep reporting it on my credit though! Which Ive provided in the first email! Now I know I will have to file a complaint with CFPB. 

XXXX ( Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX No one at the company is able to take action on your account, unfortunately we are unable to assist you or help you with your request, as we do not have access nor the possibility to do that for you. 
Best, XXXX Sezzle Shopper Support XXXX XXXX XX/XX/year>, XXXX XXXX Once again Ive already spoken with them. They are not reporting it on my credit report you guys are! After this point, I would like to have someone contact me thats in higher position than you. 

XXXX ( Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX Thank you for reaching out. Your account has been sent to our collections partner, XXXX. For anything you need regarding your accountincluding payments, balances, or account updatesyoull need to contact XXXX directly. They have the most up-to-date information and are best equipped to assist you. 
You can reach XXXX at : Email : XXXX Phone : ( XXXX ) XXXX If you have any other questions, please let us know. Were here to help however we can! 
Best, XXXX Sezzle Shopper Support XXXX XXXX XX/XX/year>, XXXX XXXX If you looked at the email you will see that Im not trying to shop! Ive attached screenshots of everything being paid off two years ago and you guys are still reporting it on my credit report. Either the make the changes and remove or I will file a complaint BB. 

XXXX ( Sezzle Shopper Support ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX Thank you for reaching out to Sezzle Shopper Support! I reviewed your account, and it looks like your account has been sent to collections due to multiple failed payments that are 90+ days overdue. 

Unfortunately, you will no longer be able to make changes to your account, pay off installments, or place new orders with us. In order to resolve this matter, you will need to work with our collections partner directly using the contact information below : XXXX  : Email : XXXX Phone : ( XXXX ) XXXX We apologize for the inconvenience this has caused and hope you have a great rest of your day. 
Best, XXXX Sezzle Shopper Support XXXX  Email XXXX ( XXXX ) XX/XX/year>, XXXX XXXX XXXX XXXX XXXX " XXXX will not report this account in collections. We have no knowledge on what Sezzle has done, but we can assure you that Sezzle will be updated on your most current balance and account status. You can go to www.consumer.ftc.gov and click on " Get Your Free Credit Report '' to get information on how to obtain a free copy of your credit report annually. '' Sincerely, XXXX Please read below for important disclosures. 

XXXX is a debt collection agency and this is an attempt to collect debt. Any information obtained will be used for that purpose. We are required under state and/or federal law ( XXXX ) to notify consumers of certain rights. This does not include a complete list of rights you may have under state or federal laws or regulations. Federal Law or other state laws may also provide you with similar or even greater rights. 
Nothing on this page changes any of the rights we have previously explained to you. 

CALIFORNIA XXXX is licensed by the Department of XXXX XXXX and XXXX, license number XXXX. 
COLORADO Our Colorado office is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Colorado XXXX Phone : ( XXXX ) XXXX or ( XXXX ) XXXX ( TTY XXXX ). 
NEW YORK XXXX This collection agency is licensed by the New York XXXX Department of XXXX XXXX, license number : XXXX. 
NORTH CAROLINA XXXX XXXX is licensed to operate under permit number XXXX. 
TENNESSEE XXXX XXXX is licensed by the XXXX XXXX XXXX XXXX XXXX Tennessee Department XXXX XXXX and XXXX. 

Email : XXXX or call us toll free at XXXX ( TTY XXXX ) Office Hours : M-F, XXXX AM - XXXX PM ET XXXX XXXX XXXX XXXX XXXX XXXX XXXX, KS XXXX XXXX If you would like to unsubscribe, please respond to this e-mail with " Unsubscribe. '' XXXX XXXX XX/XX/year>, XXXX XXXX Ive done reached out to them XXXX times since our last interaction! Apparently, theyre still putting the blame on you guys, but I know its coming them even after I screenshot my report showing them its Sezzle and not XXXX. Is there anyway you can keep me updated once you guys contact them to remove it from credit report. Ive already disputed with the credit bureau but they are not denying because of Sezzle.

Company response to consumer: Closed with explanation