Consumer complaint received 2025-10-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: VA

Complaint narrative:
Dear CFPB Investigator, I am filing this complaint because multiple creditors and financial institutions have reported inaccurate, unverifiable, and unauthorized information on my credit reports with XXXX XXXX, and TransUnion. These reports include false late payments, charge-offs, and collections, along with several unauthorized credit inquiries made without my consent. These actions are damaging my credit standing and violating my rights under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). 
Below is a list of the accounts and inquiries that I am formally disputing : INCORRECT ADDRESSES REPORTED XXXX XXXX XXXX XXXX, VA XXXX I am disputing these addresses because they are completely incorrect and unrelated to me. I have never lived, received mail, or conducted any business at these locations. These addresses may have been added in error or due to a mixed file issue. Reporting wrong personal information violates FCRA 605B, and such errors compromise my personal identity integrity. I request immediate deletion of these addresses from all credit files. 
ACCOUNT DISPUTES XXXX XXXX Acct : XXXXXXXX XXXX XXXX XXXX XXXX XXXX  | Date Opened : XX/XX/XXXX | Balance : {$250000.00} | Reported : Late Payment XXXX XXXX I am disputing the reported late payment history because it is inaccurate. I have no record of being late on this account, and no written or verified proof of late payments has been provided. Reporting incorrect payment history violates FCRA 1681e ( b ), which requires maximum possible accuracy. Please correct the payment history to reflect never late or remove the tradeline entirely if verification can not be obtained. 
XXXX XXXX Acct : XXXXXXXX XXXX XXXX XXXX XXXX XXXX Date Opened : XX/XX/XXXX | Balance : {$1300.00} | Reported : Charge Off XXXX XXXX I am disputing this account as I have no knowledge of it. I have never received any documentation, billing statement, or communication proving this debt is mine. Reporting a charge-off without verifiable ownership violates FCRA 623 ( a ) ( 3 ) and 609 ( a ). Unless the furnisher provides signed proof, full account documentation, and lawful verification, this item must be permanently deleted. 
XXXX Acct : XXXXXXXX XXXX XXXX XXXX | Date Opened : XX/XX/XXXX | Balance : {$8800.00} | Reported : Late Payment XXXX XXXX This account is inaccurately reported with late payments. I have never missed or delayed any payment. The creditor or bureau has failed to show any verified record of delinquency. Under FCRA 1681i ( a ), unverifiable or incomplete data must be corrected. Please review, verify, and update this account to reflect an accurate payment record or remove it entirely if unverifiable. 
XXXX XXXXXXXX Acct : XXXXXXXX XXXX XXXX XXXX XXXX | Date Opened : XX/XX/XXXX | Balance : {$910.00} | Reported : Charge Off XXXX XXXX I have no knowledge of this charge-off account. I never received any notice or explanation regarding this alleged debt. Reporting unverified charge-off status is a direct violation of FCRA 611 and FDCPA 807 ( 8 ), which prohibits false credit information. I request full validation from the furnisher or immediate deletion from my report. 
XXXX XXXXXXXX XXXX Acct : XXXXXXXX XXXX XXXX XXXX XXXX XXXX  | Date Opened : XX/XX/XXXX | Balance : {$0.00} | Reported : Charge Off XXXX XXXX I dispute this charge-off because the account balance is shown as XXXX, yet its marked negatively as a charge-off. This is contradictory and misleading to any creditor reviewing my report. Reporting XXXX balance charge-offs violates accuracy standards under FCRA 602A and 623 ( b ). Please delete or correct this record to reflect a paid and current status. 
XXXX XXXXXXXX Acct : XXXXXXXX XXXX XXXX  XXXX XXXX | Date Opened : XX/XX/XXXX | Balance : {$1400.00} | Reported : Charge Off XXXX XXXX This account is also being reported as a charge-off without proof of ownership or verification. I do not acknowledge this debt and have not received any communication from XXXX XXXX regarding delinquency or closure. Under FCRA 611 ( a ) ( 5 ) ( A ), unverifiable accounts must be removed. Please delete this entry if documentation can not be produced. 
XXXX XXXX XXXX Acct : XXXXXXXX XXXX XXXX  | Date Opened : XX/XX/XXXX | Balance : {$0.00} | Reported : Late Payment XXXX XXXX This report is inaccurate because a {$0.00} balance can not be associated with late payments. This misrepresentation damages my credit reputation and violates the accuracy requirement under FCRA 1681e ( b ). Please update or delete this record immediately. 
XXXX XXXX XXXX Acct : XXXXXXXX XXXX XXXX  | Date Opened : XX/XX/XXXX | Balance : {$940.00} | Reported : Late Payment XXXX XXXX  I dispute the late payment reporting on this account. I have never been late, and no evidence has been provided showing otherwise. This misinformation is harming my credit profile and must be corrected or deleted per FCRA 611 ( a ). 
XXXX XXXX XXXX Acct : XXXXXXXX XXXX XXXX  | Date Opened : XX/XX/XXXX | Balance : {$31000.00} | Reported : Late Payment XXXX XXXX I dispute the reported late payments as completely inaccurate. I have always maintained timely payments, and no documentation exists showing I was ever delinquent. Reporting this false data is a violation of FCRA 1681e ( b ), which requires the credit bureaus to ensure maximum possible accuracy. Please reinvestigate and correct the payment history to reflect never late, or delete this account if verification can not be provided. 
XXXX XXXX XXXX XXXX XXXXXXXX Acct : XXXXXXXX XXXX | Date Opened : XX/XX/XXXX | Balance : {$3000.00} | Reported : Collection XXXX XXXX  This collection account is being reported inaccurately. I have never received any communication, validation, or notice of this debt, nor have I authorized any third-party collection. Under FCRA 611 ( a ) ( 5 ) ( A ) and FDCPA 809 ( b ), any unverifiable collection account must be removed. I demand full validation from the data furnisher, including the original signed agreement, proof of ownership, and payment record. If these can not be provided within 30 days, this item must be deleted. 
XXXX XXXX XXXX XXXX Acct : XXXXXXXX XXXX | Date Opened : XX/XX/XXXX | Balance : {$3200.00} | Reported : Collection XXXX XXXX  I dispute this account as fraudulent and unverified. I have never conducted business with XXXX XXXX XXXXXXXX XXXX  or any related lender. Reporting this unverified collection violates FCRA 1681i ( a ) and 623 ( b ), which require proper reinvestigation and correction. Since no verification has been provided, I request immediate deletion from all bureau reports. 
UNAUTHORIZED HARD INQUIRIES The following inquiries are unauthorized and must be removed immediately. I did not grant permission for these companies to access my credit file. Under FCRA 604 ( a ) ( 3 ), a consumer report may only be accessed for a permissible purpose such as credit application authorization. These inquiries were made without my consent, which is a violation of my rights and privacy. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX These inquiries were not authorized by me nor related to any valid credit application. Their continued appearance harms my creditworthiness and privacy. Please remove all unauthorized inquiries from my credit file immediately in compliance with FCRA 611 and 604.

FCRA AND FDCPA VIOLATIONS INVOLVED : FCRA 602 Failure to ensure fair and accurate credit reporting.

FCRA 611 ( a ) Failure to properly reinvestigate disputed information.

FCRA 623 ( b ) Furnishers failing to verify disputed data before reporting.

FCRA 604 ( a ) ( 3 ) Unauthorized access to consumer credit reports.

FDCPA 807 ( 8 ) Reporting false credit information.

FDCPA 809 ( b ) Failing to validate alleged debts upon request.

RELIEF REQUESTED : 1. Immediate reinvestigation and deletion of all unverifiable and inaccurate accounts listed above.

2. Removal of all unauthorized hard inquiries from my credit reports.

3. Enforcement action against any data furnisher or credit bureau found violating federal law.

4. Written confirmation of investigation results and actions taken to correct these violations.

I respectfully request that the CFPB open an investigation into these repeated violations and take corrective action against the companies and credit reporting agencies involved. I am including copies of my credit report and identification documents for verification purposes.

Thank you for your attention to this serious matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief