Consumer complaint received 2024-12-22 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Alliance CAS, LLC
State: FL

Complaint narrative:
To whom it may concerns, In XXXX, my XXXX XXXX  in XXXX was very XXXX and XXXX. My XXXX  and I packed up to travel to XXXX to take care of her XXXX  who was very XXXX  and XXXX. 

On XX/XX/XXXX I called XXXX XXXX XXXX XXXX, XXXX XXXX, to ask for permission to rent out our property while we are away. I was told as long as it is at least XXXX -months lease, I am allowed to rent out. 

I also ask for the XXXX XXXX XXXX ( XXXX ) XXXX, I was told it is not yet generated. Therefore, they assisted me to set up my email XXXX in the system so I can receive the bills and documents and all communications while I go to foreign country. They helped me reset the online account to make payment when the statement was available. I also asked for a copy of XXXX XXXX  and received a copy of XXXX XXXX XXXX XXXX in the email that they just set up. 

While in XXXX, I only received a few messages about the XXXX  meetings.. I have never received any communication about my bills. I had trouble logging in to the XXXX  payment portal and it was also difficult to make phone calls back to the XXXX to reach someone in XXXX. 

Around XX/XX/XXXX, I finally found the XXXX phone number that I was able to talk to a live representative. I tried to get help because the XXXX XXXX new payment system did not take my payment. I was told that my account was blocked and I was placed in collection with XXXX XXXX. I argued that I have never received any email about my bills being behind, however, the office XXXX refused to talk to me and she instructed me to discuss with XXXX XXXX because the account is sold to them. 

I contacted XXXX to ask for the breakdown and they sent me the bill with my XXXX  amount due is {$410.00} for XX/XX/XXXX and {$910.00} for XX/XX/XXXX, plus their collection fees, the total amount is {$7700.00}. 

I explained to them that I want to pay for my XXXX  due, but not their collections fees because I have never received any notice from them nor the XXXX about how much I owe. 

The XXXX is currently denied to take my payments, as well as upcoming XXXX assessments. I have to make the payment will XXXX XXXX. Thus, if I do not pay {$7700.00}, I do not have any way to pay my assessments due with knowing it will clear my XXXX  account. My XXXX fee is supposed to be bill {$410.00} semi-annually. 

I requested XXXX to send me something in writing that when I make {$2400.00} ( I believe this will cover all my assessments from XXXX, XXXX, and XXXX ), and confirm with me that money will go to the HOA account and I disputed their Collection fees because I have not received any contact from the XXXX nor XXXX XXXX before. 
However, I keep getting misleading statements with higher and higher collection bills over time. 

I am reaching out to get help, I want to pay for my XXXX fee and keep my property account up to date. It is not fair for me due to the XXXX XXXX lack of communication, and I am in the collection trap of XXXX XXXX I believe my rights are violated by these companies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation