Consumer complaint received 2024-12-20 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Bounce AI, Inc.
State: LA

Complaint narrative:
Date : XX/XX/XXXX Attention : XXXX  Reference : XXXX Original Creditor : XXXX XXXX XXXX XXXX  Account Number : Current Creditor : XXXX XXXX XXXX XXXX Subject : XXXXXXXX XXXX XXXX XXXX XXXX Balance : {$1500.00} Verification Notice in Response to Dispute Dear XXXX  , We understand that you have some concerns about your outstanding debt from XXXX XXXX XXXX XXXX. We take your concerns seriously and always make an effort to resolve disputes in a fair and practical way. 



The underlying account, which is the subject of this dispute, was established pursuant to a XXXXXXXX XXXX XXXX XXXX XXXXXXXX opened with XXXX XXXX XXXX XXXX which was used to help secure your tenancy at XXXX XXXX at XXXX. When you moved out, there were unpaid charges and so XXXX XXXXXXXX at XXXX submitted a claim to XXXX in the amount of {$1500.00}. XXXX reviewed the claim submitted and compared it to your lease agreement and bond contract in order to determine what was payable. 



Jetty does not impose charges against you, and can not adjust the amount claimed by your property. If you would like to dispute the amount claimed, please contact XXXX XXXXXXXX at XXXX. If they agree to amend the claim, please forward that information to us via email at XXXX and we will be happy to share this with XXXX to reopen and review the claim. 



For your records, please find the name and address of the original creditor below : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX We have reviewed the records for your account and can confirm the following details : Policy Number : Community Name : XXXX XXXX at XXXX XXXX Social Security Number : Bond origination date : XX/XX/XXXX Claim received date : XX/XX/XXXX Claim paid date : XX/XX/XXXX Amount of claim : {$1500.00} Current balance : {$1500.00} To further substantiate this debt, we have made copies of your original account documents available online for your review. These documents can be viewed by clicking the link below or visiting our self-service portal at XXXX. 



View Account Documents This response is being provided to you to confirm that our investigation has verified the accuracy of the above-stated facts relating to this debt. As verification has now been provided to you, we will proceed with the appropriate steps to recover this debt. 



If, after reviewing the provided information, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process ( www.identitytheft.gov ) and send us a copy of the submitted report. You will also need to file a report with your local Police Department and provide us with a copy of the Police Report. These documents can be emailed to XXXX. 



If you have any questions please email us at XXXX or call us at XXXX between the hours of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Call us Call us Chat with us Chat with us XXXX XXXX Bounce AI , Inc . 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tel : ( XXXX ) XXXX ( XXXX XXXX XXXX ) XXXX  This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. 

Credit Reporting We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

Statement of confidentiality The information contained in this electronic message and any attachments are protected by the Electronic Communications Privacy Act ( 18 USC 2510-2521 ). The information is intended for the exclusive use of the addressee ( s ) and may contain confidential or privileged information. No representation is made on the accuracy or completeness of the information contained in this electronic message. Certain assumptions may have been made in the preparation of this material as at this date, and are subject to change without notice. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this e-mail and any attachment ( s ) is strictly prohibited. Please reply to the sender and destroy all copies of this message and any attachments from your system.We are required under state law to notify consumers of the following rights. This list does not contain a complete list of the rights consumers have under state and federal law.

If you wish to stop receiving updates regarding your debt from Bounce AI, please unsubscribe here To read the Privacy Policy, browse to finbounce.com/privacy-policy. 
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XX/XX/XXXX, XXXX XXXX I am being charged fraudulently for blinds that were broken and never replaced when I moved in. I am being charged for repairs that didnt exist. And I am being charged for an extensive cleanups. I was not given back my deposit and when I asked why, I was told the deposit would be used to pay for me terminating my lease early, after I was told I would not be charged for terminating my lease because I purchased a home. I conducted a walkthrough with the property manager and maintenance manager. They assured me that the apartment was in tip top shape and everything is good. I know that it is illegal to withhold a security deposit for false claims. However this over bloated mass of charges is an assault on my character and my credit score. Please make this right. If I dont hear back with a response by XXXX  XX/XX/XXXX, my immediate next action is to hire a lawyer and file a report with my corresponding law enforcement agency. Thank you Charges for rent and damages -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Good day XXXX XXXX, Last year I was living at the cove at XXXX. I had been in apartment XXXX since XXXX of XXXX. I was looking to buy a house at the time to renew my lease. I asked the property manager about breaking my lease if I found a house quickly. She told me that if I buy a house, all I have to do is show a letter from my lender and I wont have to pay to break my lease. She convinced me to sign another lease for XXXX year. I asked for the lease fee waiver in writing but I never received it. 

I found a house before the lease was up and informed her that wed be moving. She told me that I have to pay a fee of {$1500.00} to break the lease. I reminded her about what she said about the lease fee waiver and she rudely said youre going to pay me and thats it. She then said that she would use my jetty bond to pay the fee and as long as I leave the apartment in good condition, I would not have to pay anything out of pocket. I have never dealt with a renters security bond before, so I took her word for it. I was overwhelmed and didnt think to confirm the fee which is only XXXX months rent as per the lease. 

I closed on my house in XXXX of XXXX and informed the property manager that we would be out before XX/XX/XXXX. A few days before we moved out we emptied and cleaned our apartment, the property XXXX ( I think her name is XXXX but I'm not sure ) and XXXX XXXX came to do the walk through with me. She and XXXX XXXX agreed that the apartment was in very good condition and no damage was done. She took pictures as she did the inspection. We moved out before XX/XX/XXXX. 
I paid XXXX XXXX extra money to cover the lease breakup fees after I moved. 

Months later I started getting calls from a collection agency, the XXXX XXXX  and Bounce AI. I am being charged the {$1500.00} for damages to the apartment and the XXXX at XXXX is charging me approximately {$3000.00} for more damages and 2 months of rent. The XXXX at XXXX says I moved out at the end of XX/XX/XXXX and that I completely trashed the apartment, left behind broken furniture etc. 

I have never paid the rent late, and I know I left the apartment in good condition in XXXX. I dont know who or what happened but I know I worked hard to clean the apartment and leave it looking nice. 

The XXXX now has my credit report riddled with negative items and my credit score is suffering. If I ever have to rent again I will not be able to find housing anywhere because my rental history will be destroyed.

Please help me. This is unfair, and criminal how this property manager has lied, on so many occasions. This is affecting my life and my Finances on a very personal level. 

Thank you for your time and attention -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Take action to remove the negative entry Hi XXXX We wanted to follow up about the negative entry made on your credit report regarding your {$1500.00} debt owed to XXXX XXXX XXXX XXXX. 

You can have the entry removed from your report once you resolve your outstanding balance. 



How can you resolve your balance?

View your debt details and explore options like : Settle in full to resolve for a lesser amount Pay over time with installments Once resolved, we will submit a request to remove the negative entry that we have reported to the credit bureaus. This means that anyone who reviews your credit report in the future won't see that it was ever listed. 

EXPLORE MY OPTIONS Want to find out more? Contact us at ( XXXX ) XXXX. Our Resolution Experts are here to help with any questions or concerns and to explain your available options. 

Your Account Details : Reference number : XXXX Current creditor : XXXX XXXX XXXXXXXX Original creditor : XXXX XXXX XXXXXXXX Original account number : XXXX  Type of debt : XXXX XXXX XXXX XXXX XXXX Current balance : {$1500.00} Here are some frequently asked questions : Why is Bounce AI appearing on my credit report? 
One of your accounts has been referred or sold to us, and we are now attempting to collect the outstanding debt. 

How fast can I remove the entry from my credit report? 
The sooner you resolve, the faster the entry will be removed from your credit report. 




The Bounce AI team XXXX. ( XXXX ) XXXX

Company response to consumer: Closed with explanation