Consumer complaint received 2024-09-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
I applied for a loan from an online company ( mistake # 1 ). I was supposedly approved. And had to give my banking information which I did. But then they asked for my user name and password to " validate '' the account was mine ( mistake # 2 ). I said no a few times but they convinced me once the funds were deposited, I could change the information. That made sense to me ( mistake # 3 ).

A partial " deposit '' was made and I then had to send a portion to them to pay for account protection insurance. ( mistake # 4 ).

The " loan officer '' assured me the funds would be in my account the next day. Needless to say, they never arrived. ( mistake # 5 ) To make a bad experience even worse, now comes my bank, Bank of America who wants to protect me and give me good customer service. So-they freeze my account. I don't have access to my online banking. My social security was deposited and my paycheck as well. They refuse to give me the money at first until the account closed XX/XX/XXXX. 
I was pleading and begging for them to let me have my money. I have to pay my rent. Then they took pity on me and said my account was scheduled to close Tuesday XX/XX/year>. But it could take 4 to 6 weeks to get the check. Are you kidding? 4 to 6 weeks?????? So yet again I begged them to let me have my money. I need to pay my rent and other bills. They took pity on me again and requested to get permission for me to get cash from a branch another 3 to 5 days. I have called every day this week and was again told that nothing the person on the phone can do for me. I have to wait and call back tomorrow to see if my request to withdraw my money from my bank account is approved. 
And as far as I am concerned, these unscrupulous lenders would have no audience if our banks in this country loaned money to hard working American people no matter their credit score which is another scam on society. And another way to gouge the public. Sorry for the rant. 
I need help. I am XXXX XXXX XXXX still working to keep a roof over my head. I was out of work last year due to an injury and my credit score suffered because of it. I needed a financial boost and thought that this company was okay. Probably too easy and I know NEVER to give out your user name and password. What they do is gain access to your account and see a large transaction in your account, and put in a dispute claim for it ( which is crazy to me that someone other than myself can put a dispute claim in ). The bank credits back your account the disputed amount, you think this illegal lender lent you the money and you send some of it to them. So, I paid for the same transaction twice and now can't get to the money I have left. Doesn't seem very fair to me. 
I am asking for help. Please ask Bank of America to release my money and I will go away and we never need to see each other again. 
Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation