Consumer complaint received 2025-01-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: SANTANDER HOLDINGS USA, INC.
State: TX

Complaint narrative:
Billing Error Notice Date : XX/XX/year> To : Santander Consumer USA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  : Billing Error Notice XXXX XXXX XXXX XXXX Dear Santander Consumer USA Inc. , This notice serves as a formal Billing Error Notice under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) regarding unconscionable discrepancies in the terms and payment application of auto loan account ( Account XXXX. XXXX ). This is my second notice, as your prior response did not address the specific concerns raised about the terms of the current loan initiated in XXXX. 

Nature of the Billing Error The amount due on XX/XX/XXXX should be {$0.00} Request for Correction I am requesting a full investigation and correction of the following errors : Loan Terms Validation : Provide documentation demonstrating that the loan terms reflect legally binding obligations, specifically highlighting : The use of my application as collateral security in a consumer credit transaction. 

Compliance with equitable consideration and performance - transferring principal interest as consideration to the principals balance each and every billing cycle. 

The Principal has agreed to pay Santander, this is the Principals account, I am the agent acting on behalf of the Principal. The Principals interest should be applied as performance to the principals balance. 

XXXX XXXX XXXX : Submit a detailed accounting of the loans principal and interest, ensuring that payments have been properly applied. 


Consumer Protections Invoked Under the retail installment agreement and the Fair Credit Billing Act and applicable consumer protection regulations, I assert the following : The right to redress billing errors ( 15 U.S.C. 1666 ).

Preservation of claims and defenses against any holder of this loan ( 16 C.F.R. 433.2 ).

16 C.F.R. 433.2 Preservation of Consumers ' Claims and Defenses, Notice The regulation reads as follows : ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. 

This clause ensures that I retain my full rights as a consumer to dispute and defend against improper claims or practices. 

Additional XXXX XXXX, XXXX XXXX , acting in good faith under XXXX. XXXX ( UCC XXXX XXXX and IRS standards for fiscal accountability as outlined in Publication XXXX, assert that any claim of debt or obligation against me must be supported by verifiable fiscal evidence of a loss or expense, documented within the relevant fiscal period and substantiated through double-entry accounting. Any attempt by a government or organization to authenticate or enforce an unaccountable claim not rooted in fiscal evidence constitutes treason against the people, by violation of public trust and accountability, and I reserve all rights to challenge such actions under applicable state and federal laws, including those protecting against fraud, extortion and abuse of authority. 

Required Actions You are obligated to investigate this matter and provide a written response within 10 days. Failure to comply may result in further actions to protect my rights, including formal complaints with regulatory agencies. 

Please confirm receipt of this notice and outline the corrective actions you will take to address the stated errors. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX and XXXX

Company response to consumer: Closed with explanation