Consumer complaint received 2024-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
I contacted Chase Bank back in XX/XX/year> about Checking/Savings account 's that Chase bank had allowed to be opened without my consent, due to identity theft. These accounts were opened a few years back, I believe. I never received any account opening documents. I have never lived at any of the addresses they have listed on those accounts. I did not sign any account applications, and I never received any debit cards. I also did not apply for any credit cards with Chase bank. I did not apply for any checking or savings account 's either. First of all Chase Bank confirmed they closed most of the checking and savings accounts with exception of the following accounts One ending in XXXX. On the XXXX It says you denied my claim, and when I called to ask why I was told to send a police report in that shows the Chase Bank account 's opened fraudulently. I was also told it was because some payment made to a XXXX XXXX XXXX XXXX  XXXX XXXX account. Neither of which have I ever done business with. So any transfers that would have occurred would of course be Fraudulent. These account 's were opened as Identity Fraud. I sent an identity theft affidavit. I am reattaching the affidavit. Along with a Police Report submitted on behalf of the Chase Bank accounts. It is also worth noting that Chase Bank had allowed another email address to be registered also ( XXXX ) This is not my email address. Lastly the letters that they supposedly sent regarding the credit cards were sent to some XXXX XXXX address in XXXX, I don't know whos address that is but it makes sense why I never received those letters. Regardless Chase bank has an obligation to remove my liability from ALL Checking and Savings accounts. I should not be responsible for accounts that were opened by an Identity Thief, and Chase Bank should take my claim more seriously as opposed to just denying the claim and then telling me you verified it to public sources? What Public sources? If it was any address you verified in the past most likely it's been removed from my profile because I did not live at those addresses and I have updated my credit files with Extended Fraud Alerts. I want to confirm that Chase Bank does remove and close the fraudulent checking and savings accounts. Chase Bank should not have me flagged for Accounts I never opened nor conducted business on. I have no monetary ties to any of the said accounts, and Chase Bank has these accounts linked to my social and should not. These Accounts are and were fraudulent. An Identity Thief/Fraudster opened these accounts, and I want to confirm Chase Bank Identity theft department has resolved this issue. IF I ever happen to want to open a Chase Bank account in the future I should be allowed because I never opened the previous accounts to begin with. I have never been a chase customer. Please correct your information and close the fraudulent accounts. Every bank should have an identity theft department and should properly investigate my claim.

Company response to consumer: Closed with explanation