Consumer complaint received 2023-02-16 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage — 
Company: eMortgage Funding LLC
State: CA

Complaint narrative:
From : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX  XXXX CA XXXX Re : Elder Abuse through misrepresenting home loans and soliciting false claims. 
My name is XXXX XXXX, I am XXXX, XXXXVeteran. I suffer fromXXXX and facilitatesupport groups for veterans with similar conditions. I am honorable and generous in nature, however through thesetransactions I have been severelydefrauded, emotionally, and financially injured as a result of the predatory business practices of the company EMORTGAGE FUNDING. I need your assistance to seek restitution against these companies. 
Facts andDetails : In XX/XX/XXXX, I was solicited by XXXX XXXX of EMortgage Funding by telephone, they were soliciting a cash-out loan for my dwelling. This company began collecting my information and promised to provide a loan at 4.75 % with a loan amount of {$270000.00}, that would have paid off my dwelling, car loan and small bills, and would provide a {$22000.00} cash out to me, closing by the end of XX/XX/XXXX. This agreement was signed with a notary on XXXX XXXX. 
I was told the loan was approved XX/XX/XXXX, XXXX was then advised by XXXX XXXX XXXX NOT PAY my XXXX mortgage payment because we would close the loan on XX/XX/XXXX XXXX, XXXX. 
On XX/XX/XXXX, Emortgage directed me to sign an additional set of papers with a notary. XXXX did not disclose any changes in terms to me, so I thought I was getting my original amount that was approved in XX/XX/XXXX. Warrentold me over the phone that he needed to resubmit these papers to get the loan going to obtain original loan amount of {$270000.00}. 
On XX/XX/XXXX, I understood that the loan was supposed to close. I was advised earlier by XXXX XXXX to not pay my mortgage payment, and on the XXXX my mortgage became delinquent. I was never notified that the loan was not closing. 
I was also not contacted from Emortgage between XX/XX/XXXX and XX/XX/XXXX. 
They left me hanging without any notice, calls, emails or details that my loan had not been processed. 
I was getting more and more confused because Emortgage would promise one thing and not deliver anything. They failed to communicate anything after my second signing on XX/XX/XXXX I received a phone call from XXXX XXXX on XX/XX/XXXX. I was again solicited by XXXX XXXX saying he could close the loan. He never disclosed the change in the rate or loan amount to me. XXXX stated that he wanted to write one loan now, and then write a new loan six months later, however this creates a situation where I would pay closing costs ( and profit to them ) twice. 

XXXX said he would contact the notary and prompted me to sign these new documents. 
Upon reviewing the new documents with the notary, the loan terms and amount of loan were changed where they did not fully benefit me, and I rejected them. 
I then called XXXX at Emortgage over 20 times, and there was never an answer from a live person, only an answering machine. 
Ultimately EMORTGAGE FUNDING never performed what they stated. 
Because of the malfeasance ofthe eMORTGAGEFUNDING, XXXX XXXX, and XXXX XXXX, Ihave been defrauded, misledand incurred significant damages financially and emotionally. 
The damages I have incurred : XXXX XXXX my credit reportof a Late paymentdue to EMORTGAGE FUNDING advising me to not pay my mortgage.This could also create a risk of foreclosure.

-Multiple andunnecessaryhard inquiries on my credit report, creating a deficiency in my credit score. 
-I have been misled, misrepresented, and lied to, which has caused me emotional distressand fatigue. 
-This experience has caused tremendous stress resulting in XXXXXXXX XXXX and making my XXXX XXXX more prevalent. 
XXXX have lost money from Appraisal inspections, I also paid down my credit card debt at the advice of EMORTGAGE funding in order to lower my loan rate. This extinguished my financial reserves. 
XXXX had to transfer the loan title out of XXXX XXXX XXXX  which incurred costs. 
-I am basicallynow in a greatly diminished capacity to attain a loan from another provider. 
Please let me know what I can dotoenlist your help in seeking restitution from this company for their fraudulent tactics.If you feel there are any additionalagenciesI can submit this claim totooget assistance, legal or financial, I would greatly appreciate your referral. 

Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX CA XXXX XXXX

Company response to consumer: Closed with explanation