Consumer complaint received 2025-10-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Self Financial Inc.
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX. 
XXXXXXXX XXXX XXXXXXXX Email : XXXX Date : XX/XX/XXXX To : Self Financial , Inc. 
Attn : XXXX XXXX Department XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Via Certified Mail & Email Subject : Formal Dispute of Inaccurate Credit Reporting and Unlawful Fees on Closed Account To Whom It May Concern, I am writing to formally dispute the continued reporting of late and missed payments, interest charges, and late fees on my Self Financial Credit Card account, which was reported as closed on XX/XX/XXXX. Since that date, Self Financial has continued to assess {$15.00} late payment fees and monthly interest, as reflected in my account activity ( attached ). These charges are improper, as a closed account should not continue to accrue fees, interest, or new negative reporting activity. 

On XX/XX/XXXX, at approximately XXXXXXXX XXXX XXXX Time, I contacted your customer service department and spoke with a representative named XXXX ( ID # XXXX ). During this call, I questioned the legitimacy of Self Financials continued imposition of late fees and the ongoing negative credit reporting. XXXX was unable to provide a lawful justification for why an account that has been closed since XX/XX/XXXX continues to show missed or late payments and accrued interest on my credit report. 

Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( a ), furnishers of information are required to report accurate and complete information to consumer reporting agencies. Reporting late payments or continued interest on a closed account constitutes a violation of FCRA Section 623 ( a ) ( 1 ) ( A ), which prohibits furnishers from knowingly reporting inaccurate information. Additionally, FCRA 1681s-2 ( b ) obligates furnishers to promptly investigate and correct any inaccurate or incomplete information upon notice of a dispute. 

Federal courts have consistently held that continued reporting of inaccurate or misleading account information after notice of closure or dispute is actionable under the FCRA. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ) and XXXX v. XXXX & XXXX, XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ), both affirming that failure to reasonably investigate and correct inaccurate reporting constitutes willful noncompliance under the FCRA. 

As of this date, Self Financials actions have caused measurable harm to my creditworthiness, including a decline in my credit score due to ongoing negative reporting on a closed account. I am formally requesting the following corrective actions within XXXX days : XXXX. Immediate cessation of all late fees, interest charges, or other accruals on this closed account. 
XXXX. Full removal or correction of any inaccurate negative payment history related to this account from all credit reporting agencies. 
XXXX. A written explanation and verification of all post-closure fees and interest, including legal justification for their imposition. 
XXXX. Financial compensation for damages caused by Self Financials negligent or willful violation of the FCRA, including emotional distress, credit score harm, and any consequential losses. 

Please treat this letter as both a formal dispute under FCRA 611 ( 15 U.S.C. 1681i ) and a notice of potential legal action if the inaccuracies are not corrected. Failure to comply with these obligations may result in a complaint filed with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and possible civil litigation seeking statutory damages, attorneys fees, and punitive damages under 15 U.S.C. 1681n and 1681o. 

I expect a written response within XXXX  days as required by law. 

Sincerely, XXXX XXXX Enclosures : Account statement screenshot ( showing continued late fees post-closure ) Credit report excerpts ( if available ) Call record summary ( XX/XX/XXXX XXXX ID # XXXX )

Company response to consumer: Closed with explanation