Consumer complaint received 2025-02-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Phone : XXXX Date : XX/XX/XXXX Experian XXXX XXXX XXXX XXXX, TX XXXX Equifax XXXX XXXX XXXX XXXX, GA XXXX TransUnion XXXX XXXX XXXX XXXX, PA XXXX Hi, I am writing to formally dispute the following information on my credit report with Experian. After reviewing my credit report, I have identified inaccuracies and incomplete information that violate the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i, and 15 U.S.C. 1666b, as well as other applicable regulations. Additionally, I would like to highlight the ongoing lawsuits filed by the Consumer Financial Protection Bureau ( CFPB ) against Experian for improperly investigating credit report errors and failing to comply with consumer protection laws. 

XXXX XXXX  Account Number : XXXX Account Type : Charge Card Date Opened : XX/XX/XXXX Balance : {$750.00} Past Due Amount : {$110.00} Credit Limit : {$650.00} The following errors are present with this account : Late Payments : There are 17 reported late payments, including those listed as 90, 120, and 180 days overdue, which I dispute. These late payments are inaccurate, and I request that they be investigated and removed if unsubstantiated. Under 15 U.S.C. 1681i, the FCRA requires the credit reporting agencies to correct inaccurate information.

Balance and Credit Usage : The reported balance of {$750.00} and the usage rate of 116 % are incorrect. I request that you correct these figures as the information does not accurately reflect the status of the account. 

Payment History : The payment history displayed does not reflect my actual payment record. I request that you review the payment history and remove any inaccurate information, as mandated under XXXX v. Equifax, XXXX XXXX XXXX. XXXX XXXX ( XXXX XXXX XXXX ). 

Account Status : The account is reported as open with a past due amount of {$110.00}. This is incorrect and should be updated to reflect the actual payment status. 

XXXX. XXXXXXXX XXXX Account Number : XXXX Account Type : Credit Card Date Opened : XX/XX/XXXX Balance : {$1400.00} Credit Limit : {$2000.00} The following inaccuracies are present with this account : Late Payments : The account has been reported with late payments and a " closed '' status due to missed payments, which I dispute. I request that you investigate these late payments and correct them if they can not be substantiated. 

Account Status : The account is listed as " closed, '' but reports of past due amounts are incorrect. The payment made on XX/XX/XXXX, should not affect the reported status, and I request that this information be corrected. 

XXXX XXXX XXXX XXXXXXXX Account Number XXXX XXXX Account Type : Credit Card Date Opened : XX/XX/XXXX Balance : Paid in settlement Credit Limit : {$5500.00} I dispute the following : Late Payments : The report lists 5 late payments, including multiple instances of 30, 60, and 90 days overdue. These late payments are not accurate. I request that Experian investigate these payments and remove them if they can not be substantiated. 

Account Status : While the account is reported as " Paid in settlement, '' it inaccurately includes multiple late payments from XXXX. I request a review and correction of this information to ensure accuracy. 

XXXXXXXX XXXX XXXX XXXX XXXX XXXX Account Account Number : XXXX Account Type : Credit Card Date Opened : XX/XX/XXXX Balance : Paid, Closed Credit Limit : {$1000.00} This account contains : Late Payment : The account reports a late payment from XXXX, which I dispute. I request verification of this late payment and removal if found to be inaccurate. 

Account Status : The account is reported as " Paid, Closed, '' but a late payment from XXXX is still listed, which I believe is inaccurate. 

XXXX. XXXX XXXX XXXX XXXX XXXX Account Account Number : XXXX Account Type : Auto Loan Date Opened : XX/XX/XXXX Original Balance : {$15000.00} There are discrepancies with this account : Late Payments : The report lists late payments ( 30 days past due ) for XXXX, which I dispute. I request that these payments be verified and removed if they can not be substantiated.

Account Status : The account is listed as " Paid, Closed, '' but late payments recorded should be corrected if not properly verified. 

XXXX. XXXX XXXX XXXX. 
Account Number : XXXX Account Type : Unsecured Date Opened : XX/XX/XXXX Balance : {$0.00} Charge-Off Balance : {$5500.00} The following errors should be reviewed : Late Payments : The account reports several negative months ( 30, 60, 90 days past due ), leading to the charge-off. I dispute these late payments and request a review to verify their accuracy. 

Charge-Off Status : While the charge-off balance of {$5500.00} is correct, I request that the timeline of late payments and charge-off status be reviewed for accuracy.

Consumer Financial Protection Bureau ( CFPB ) Lawsuits I also wish to highlight the CFPB 's lawsuits against Experian for sham investigations and improper handling of credit report disputes. These lawsuits point to significant failures on the part of Experian to properly investigate credit report errors and comply with consumer protection laws : Experian is being sued for failing to conduct proper investigations into consumer disputes, as detailed in the CFPB 's allegations. For further information, please see the CFPB lawsuit against Experian. 
As an affected consumer, I expect that Experian will ensure the accuracy of my credit report and take appropriate steps in accordance with the Fair Credit Reporting Act to rectify the inaccuracies identified. 

If these errors are not investigated and corrected within the statutory time frame, I will be left with no choice but to seek financial damages, including but not limited to damages for reputational harm, emotional distress, and any other legal remedies available to me under the Fair Credit Reporting Act and other applicable laws.

I request that Experian investigate these inaccuracies and, if found to be incorrect, remove or correct this data in my credit report. Please provide an updated credit report reflecting the corrected information. Under 15 U.S.C. 1681i, I request that you respond to my dispute within 30 days. 

I have attached the following supporting documentation for your review : Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation