Consumer complaint received 2026-01-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: PNC Bank N.A.
State: TX

Complaint narrative:
XXXX I placed an order and didnt receive my order. I am a single mom and I have been calling them since the XXXX emailing the ceo and trying to get my money back all of my time and energy wasted as I still havent received the order I purchased nor have I been given a refund. I was informed via email that I would not receive a refund and was told I violated something I would have to fwd you the email but I called XXXX back and told them they will give me what I purchased and or the money back or I will sue them as this is now considered theft they are stealing from me and I dont appreciate it. I then reach out to my bank PNC who gave me a provisional refund of {$140.00} something dollars and said for the remaining {$700.00} I would have to wait for them to complete their investigation. I THINK BOTH PARTIES ARE AT FAULT AND I WILL BE TAKING BOTH PARTIES TO SMALL CLAIMS COURT AS THIS ITS NOT OK TO DO A LOYAL PAYING CUSTOMER THIS WAY AND IF I WERE TO DO THEM THIS WAY THEY WOULD PUT ME IN JAIL FOR THEFT AND I UNFORTUNATELY DONT HAVE THE ABILITY TO ARREST THEM AND CHARGE THEM WITH THEFT NOR DO I HAVE THE ABILITY TO HANDLE THE ISSUE WITH THE PARTY AT FAULT AND OR WHOS RESPONSIBILITY IT IS TO PROVIDE ME THE PROPERTY I PURCHASED AND IF U CANT SEND ME MY MONEY BACK BUT TO DO NOTHING AND CONTINUE TO LIE TO ME EVERY CALL AND THEN HAVE ME WAITING ASSURING ME ILL GET THE REFUND TO THEN SEND ME AN EMAIL SAYING I DID SOMETHING WRONG AND I WONT GET A REFUND UNTIL I CALL YOU SCREAMING LIKE A CRAZY PERSON U TELL ME I HAVE TO WAIT SO MANY MORE BUSINESS DAYS AND I WILL GET MY MONEY BACK AND THEN LOW AND BEHOLD I RECEIVE {$50.00} SOMETHING BUCKS BACK FROM YOU YET MY XXXX ACCOUNT SHOWS REFUND WAS ISSUED. THE TOTAL FOR MY PURCHASE AS THEY VERY WELL KNOW WAS XXXX AND SOMETHING DOLLARS THAT I DONT HAVE TO WASTE AND THEN FOR MY BANK TO SIDE WITH THEN INSTEAD OF HELPING ME AND KEEPING MY MONEY SAFE THEIR AT FAULT JUST AS MUCH AS XXXX XXXX. SO ILL SEE YOU BOTH IN COURT. AND THEY NEED TO BE STOPPED THIS HAD TO BE ILLEGAL IT IS WRONG ON EVERY LEVEL AND NO BODY ELSE SHOULD EVER HAVE TO ENDURE THIS. I AM A SINGLE MOM OF XXXX KIDS I AM BROKE THIS IS LIKE HALF MY PAY CHECK GET IT TOGETHER OR GO OUT OF BUSINESS. XXXX I placed an order and didnt receive my order. I am a single mom and I have been calling them since the XXXX emailing the ceo and trying to get my money back all of my time and energy wasted as I still havent received the order I purchased nor have I been given a refund. I was informed via email that I would not receive a refund and was told I violated something I would have to fwd you the email but I called XXXX back and told them they will give me what I purchased and or the money back or I will sue them as this is now considered theft they are stealing from me and I dont appreciate it. I then reach out to my bank PNC who gave me a provisional refund of {$140.00} something dollars and said for the remaining {$700.00} I would have to wait for them to complete their investigation. I THINK BOTH PARTIES ARE AT FAULT AND I WILL BE TAKING BOTH PARTIES TO SMALL CLAIMS COURT AS THIS ITS NOT OK TO DO A LOYAL PAYING CUSTOMER THIS WAY AND IF I WERE TO DO THEM THIS WAY THEY WOULD PUT ME IN JAIL FOR THEFT AND I UNFORTUNATELY DONT HAVE THE ABILITY TO ARREST THEM AND CHARGE THEM WITH THEFT NOR DO I HAVE THE ABILITY TO HANDLE THE ISSUE WITH THE PARTY AT FAULT AND OR WHOS RESPONSIBILITY IT IS TO PROVIDE ME THE PROPERTY I PURCHASED AND IF U CANT SEND ME MY MONEY BACK BUT TO DO NOTHING AND CONTINUE TO LIE TO ME EVERY CALL AND THEN HAVE ME WAITING ASSURING ME ILL GET THE REFUND TO THEN SEND ME AN EMAIL SAYING I DID SOMETHING WRONG AND I WONT GET A REFUND UNTIL I CALL YOU SCREAMING LIKE A CRAZY PERSON U TELL ME I HAVE TO WAIT SO MANY MORE BUSINESS DAYS AND I WILL GET MY MONEY BACK AND THEN LOW AND BEHOLD I RECEIVE {$50.00} SOMETHING BUCKS BACK FROM YOU YET MY XXXX ACCOUNT SHOWS REFUND WAS ISSUED. THE TOTAL FOR MY PURCHASE AS THEY VERY WELL KNOW WAS XXXX AND SOMETHING DOLLARS THAT I DONT HAVE TO WASTE AND THEN FOR MY BANK TO SIDE WITH THEN INSTEAD OF HELPING ME AND KEEPING MY MONEY SAFE THEIR AT FAULT JUST AS MUCH AS XXXX XXXX. SO ILL SEE YOU BOTH IN COURT. AND THEY NEED TO BE STOPPED THIS HAD TO BE ILLEGAL IT IS WRONG ON EVERY LEVEL AND NO BODY ELSE SHOULD EVER HAVE TO ENDURE THIS. I AM A SINGLE MOM OF XXXX KIDS I AM BROKE THIS IS LIKE HALF MY PAY CHECK GET IT TOGETHER OR GO OUT OF BUSINESS.

Company response to consumer: Closed with explanation