Consumer complaint received 2025-10-26 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: NAVY FEDERAL CREDIT UNION
State: LA

Complaint narrative:
My Navy Federal Credit Union XXXX account ending in XXXX originally used for structured settlement annuity deposits from XXXX XXXX ( formerly XXXX XXXX XXXX ) continues to show unauthorized joint ownership. 

I previously filed CFPB case # XXXX, where XXXX XXXX XXXX XXXX XXXX account was historic, that records were destroyed, and that no further joint ownership existed. 

However, on XX/XX/XXXX, Navy Federal mailed a letter to my father, XXXX XXXX, stating : Congratulations! XXXX XXXX XXXX has added you as a joint owner to the following Navy Federal account ( XXXX ) : Savings account ending in XXXX. 

I never authorized this change. This demonstrates ongoing misrepresentation and possible internal fraud or identity misuse within Navy Federal.

I request that the CFPB open a new investigation, require a forensic review of all authorization records, and refer this matter to the XXXX XXXX XXXX XXXX XXXX XXXX for XXXX XXXX XXXX XXXX compliance and record-keeping practices. 

Supporting evidence includes the XX/XX/XXXX letter, prior correspondence with XXXX XXXX XXXX and multiple documents proving that my parents were added as joint owners without my consent. 
For CFPB to publish description- Navy Federal added my parents as joint owners to my savings account ( ending in XXXX ) without my consent when I was a minor. Decades later, they claimed records were purged yet on XX/XX/XXXX, my father received a new letter saying hed been added again as a joint owner. I never authorized this change. XXXX requesting a full audit of all account ownership activity, removal of unauthorized names, and federal review for possible internal misuse or forgery. 
My Navy Federal account ( ending in XXXX ) was originally opened as a minor membership account, used for my structured settlement annuity deposits. I later learned that my parents were added as joint owners without my knowledge or consent. I never authorized this arrangement. 

Navy Federals own response to my previous complaint confirmed : Our members Navy Federal membership was established as a minor membership account in XXXX with XXXX XXXX XXXX and XXXX XXXX XXXX listed as joint owners. 
They also stated those documents were purged in accordance with Navy Federals record retention policy. 

However, on XX/XX/XXXX, my father received a new letter from Navy Federal congratulating him on being added again as a joint owner to account ending in XXXX despite the fact that I did not request or authorize this change. 

This proves that someone inside Navy Federal accessed my account and modified ownership without my consent. I have repeatedly requested full documentation, including : All historical and current account ownership records, Who authorized joint ownership additions or removals, and XXXX deposit and disbursement history related to my structured settlement payments. 

Navy Federals responses have been inconsistent and evasive. In XXXX message ( XX/XX/XXXX ), they stated that records from before XXXX were unavailable. In another ( XX/XX/XXXX ), they referenced XXXX and XXXX applications adding my mother as joint owner which are not the correct account and do not show my handwriting or authorization signature. Then, in XX/XX/XXXX, they redirected me to the XXXX Department, closing my access to further records. 

XXXX Navy Federal XXXX ( XXXX XXXX ) XXXX includes official messages from Navy Federal dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX showing conflicting statements about account XXXX and refusal to release ownership documentation. 

XXXX Unauthorized Joint Owner Letter ( XX/XX/XXXX ) XXXX letter mailed to XXXX XXXX stating he was added as joint owner to account XXXX without my authorization. 

XXXX Questioned Signature Form ( XXXX Add-Joint-Owner ) XXXX document provided by XXXX XXXX referencing accounts XXXX and XXXX. The printed handwriting does not match mine ; the account numbers differ from XXXX. Provided to illustrate possible alteration or misassociation. 

XXXX Earlier CFPB Complaint and Response ( XXXX ) XXXX prior complaint and Navy Federals response showing acknowledgment that account XXXX was a minor membership opened in XXXX and that historical records were purged. 

XXXX Formal Account Record Request ( XX/XX/XXXX ) XXXX_FormalRequest.pdf my written request for full account history, ownership audit, and record retention policy disclosures. 

XXXX Additional Evidence Images Screenshots and correspondence emails ( XXXX etc. ) showing communications and timelines. 



Summary Purpose These attachments collectively demonstrate : Repeated unauthorized changes to account ownership. 
Inconsistent and contradictory statements by XXXX XXXX. 
Potential alteration of records and failure to maintain custodial documentation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation