Consumer complaint received 2025-06-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EdFinancial Services
State: MO

Complaint narrative:
I am formally disputing a XXXX late payment reported on my student loan account through Edfinancial Services XXXX which was reported in XX/XX/XXXX. This report is inaccurate and unfair based on the communications I received and federal protections in place at the time. 
I received a letter on XX/XX/XXXX ( dated XXXX XXXX ) from Edfinancial stating that my account was being placed into on-ramp forbearance protections, assuring me that I would not be reported delinquent and that my account would be made current. The letter clearly stated, " Your account is no longer considered delinquent and will be made current, '' and " We will not report you as delinquent to credit reporting companies. The letter was ambiguous and did not include a specific repayment due date, nor did it clarify when delinquency would resume. Furthermore, I received conflicting communications regarding the on-ramp protections. On XXXX, XXXX, XXXX, I received notification from Edfinancial Services indicating the on-ramp period had already ended on XX/XX/XXXX. This contradiction made it impossible to know whether I was protected or not as I received both notices about my on-ramp forbearance after XX/XX/XXXX. These communication failures led directly to my delinquency being reported unfairly and without proper notice. 
By XXXX, the account had been reported 120 days late which had a significant impact on my credit score. As a borrower acting in good faith, I believed I was still covered by the on-ramp protections as I never received an email from Edfianancial indicating a new and reliable on-ramp end date for my specific situation. 
I initiated my IDR application in XXXX during this period. I still have not received confirmation of my application status. I contacted Edfinancial directly over the phone and representative stated " that there were several errors on my account and that it would be correct and not to worry about the payments at this time ''. The conversation felt rushed and I did not have all of my questions answered which leads to my escalation. My account summary currently shows a forbearance, yet I was never informed of when this forbearance began and why. On my end it appears as though my account was in the on-ramp period as of XXXX of last year and then transitioned to forbearance. Despite this, my loans are marked as 'PAST DUE ' in XXXX and reported as 120 days late in XX/XX/XXXX while being in forbearance. That reporting directly contradicts both the federal on-ramp protection policy, forbearance policy and the Fair Credit Reporting Act, which requires accurate and timely reporting. 
Currently, I still do not have clarification as the when my on-ramp protections ended, when my current forbearance began, and information regarding my IDR. This lack of transparency made it impossible to understand my repayment responsibilities or how my account became delinquent in the first place. Due consistent miscommunication, multiple errors on their end, conflicting information, and lack of timely guidance,

Company response to consumer: Closed with explanation