Consumer complaint received 2025-11-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Fidelity National Information Services, Inc. (FNIS)
State: GA

Complaint narrative:
XXXX. Complaint Summary I am submitting this complaint regarding multiple inaccuracies, reinsertion violations, cross-bureau conflicts, and late-payment/status defects on my credit report. I have also experienced identity-theft-related compromises affecting my credit file. Despite prior disputes, the following errors remain unresolved. I am requesting corrective action, deletion of unverifiable data, reinvestigation, and immediate implementation of security freezes and prescreen opt-outs. 

XXXX. Accounts in Dispute & Issues XXXX XXXX XXXX Revolving Credit Account XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  Bureaus Reporting : XXXX, XXXX Status : Open Balance : {$0.00} Dispute Basis : Inaccurate / Unverifiable / Identity-Theft XXXX Reinsertion Review : Reinsertion Detected : YES Previously Deleted On : XX/XX/XXXX Issue : No XXXX Notice Provided/ No Certification from Furnisher / Missing Reinvestigation Documentation XXXX Cross-Bureau Conflicts : Terms : XXXX vs XXXX High Credit : {$100000.00} vs {$0.00} Date Last Reported : XX/XX/XXXX vs XX/XX/XXXX Account Missing at XXXX XXXX Late-Payment / Status Defects : XXXX late paired with OK strings Charge-Off reported as Pays as Agreed Missing full payment history ledger Inconsistent XXXX markers XXXX XXXX Installment Loan Account XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  Bureaus Reporting : XXXX, XXXX Status : Closed / Paid Balance : {$0.00} Dispute Basis : Inaccurate / Unverifiable XXXX Reinsertion Review : YES ( XX/XX/XXXX ) XXXX Cross-Bureau Conflicts : Terms and balances mismatch between bureaus XXXX Late-Payment / Status Defects : Missing full ledger, inconsistent reporting XXXX XXXX Card Revolving Credit Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bureaus Reporting : XXXX, XXXX Status : Derogatory Balance : {$10000.00} Dispute Basis : Inaccurate / Obsolete / Unverifiable XXXX Reinsertion Review : YES ( XX/XX/XXXX ) XXXX Cross-Bureau Conflicts : Conflicting balances & dates across XXXX XXXX Late-Payment / Status Defects : Charge-Off reported inconsistently XXXX XXXX XXXX Business Line Account XXXX XXXX XXXX XXXX XXXX Bureaus Reporting : XXXX  Status : Derogatory Balance : {$27000.00} Dispute Basis : Inaccurate / Mixed-File XXXX Reinsertion Review : YES ( XX/XX/XXXX ) XXXX Cross-Bureau XXXX : Not applicable ( single bureau ) XXXX Late-Payment / Status Defects : Account reported as Collection/Chargeoff, incorrect status XXXX XXXX Revolving Credit Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Bureaus Reporting : XXXX, XXXX Status : Derogatory / Open Balance : {$2600.00} / {$0.00} Dispute XXXX : Inaccurate / ID-Theft XXXX Reinsertion Review : YES ( XX/XX/XXXX ) XXXX Cross-Bureau Conflicts : Conflicting balances & status XXXX Late-Payment / Status Defects : Charge-Off vs Open ; inconsistent reporting XXXX XXXX XXXX Installment Secured Loan Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bureaus Reporting : XXXX Status : Derogatory Balance : {$20000.00} Dispute Basis : Inaccurate / Unverifiable XXXX Reinsertion Review : YES ( XX/XX/XXXX XXXX XXXX Cross-Bureau Conflicts : Conflicting balances and dates XXXX Late-Payment / Status Defects : Missing full ledger ; inconsistent XXXX markers XXXX XXXX XXXXXXXX XXXX XXXX XXXX Revolving Account XXXX XXXX XXXX XXXX XXXX Bureaus Reporting : XXXX Status : Derogatory Balance : {$0.00} Dispute Basis : Inaccurate / Obsolete XXXX Reinsertion Review : YES ( XX/XX/XXXX ) XXXX Cross-Bureau Conflicts : Missing account at XXXX XXXX Late-Payment / Status Defects : Reporting shows Collection/Chargeoff incorrectly XXXX. XXXX XXXX & XXXX XXXX I demand that the bureaus immediately place a full security freeze on my consumer file and implement a permanent opt-out from prescreened marketing offers. 

This includes : Written confirmation of the freeze and opt-out PIN/password for freeze management Downstream vendor notifications of corrections and freeze Suppression of my SSN and DOB Implementation of identity-theft blocks Failure to comply will be treated as FCRA noncompliance under 605B, 607 ( a ), and 611.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation