Consumer complaint received 2025-06-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: NY

Complaint narrative:
b'I am requesting a full chargeback for services provided by XXXX XXXX XXXX  on XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for a professional, in-person podcast recording session that included on-site audio production using high-end equipment as listed in the contract. The contract XXXX XXXX XXXX  Terms of Service) states in Section 1 that "production services will be provided," and Section 6 lists professional-grade audio equipment, including Shure SLXXXXX XXXX XXXX  and a XXXX XXXX XXXX However, the final product I received contains multiple, significant audio failures (see Gmail Communication.pdf), including: Full audio dropouts Entire speakers being inaudible Distorted and unusable audio segments These are not minor glitches but critical technical failures that rendered the recording unusable and unpublishable. Per Section 6 of the contract, XXXX XXXX XXXX listed the use of professional-grade equipment valued at over XXXX   including Shure wireless microphones, a XXXX XXXX XXXX, and additional hardware. This reinforces that the session was marketed and priced as a professional audio production, not a casual or entry-level setup. Despite this, the equipment was either faulty or improperly operated, resulting in an unusable recording. The XXXX I paid reflected the professional standard promised and that standard was not delivered. I raised these concerns with XXXX XXXX XXXX  and provided timestamped evidence. While they acknowledged the issue initially by re-sending the same flawed recording, they offered no re-shoot, refund, or corrective action and have since ceased communication. The core service, a functional, professional podcast episode was not delivered. The merchant failed to honor the terms of the agreement and did not provide the working equipment or production quality that was explicitly included. Link to video rendered can be provided. Audio/Video Issues 29:25 I start speaking into the mic to officially start the recording but there\'s no sound until 35:19 44:19 I say the word bad and sound is lost again, it returns at 46:24 with me saying day by day 50:06 sound is lost again when my guest says that\'s how I felt and the sound comes back at 53:07 when she says it\'s a good feeling. 1:07:00 sound is lost again and picks back up at 1:11:24 1:15:15 sound goes out a bit and picks back up at 1:15:26 1:51:23 the sound goes out again and picks back up at 1:55:18 it goes back out at 1:56:27 and comes back at 2:00:13 2:16:12 the sound goes out again and picks back up at 2:24:05 2:29:01 the sound goes back out and comes back at 2:32:06 2:38:26 the sound goes out again and comes back at 2:39:19 2:41:04 the sound goes out, comes back at 2:43:08 2:46:10 the sound goes out, comes back at 2:49:22 (there\'s no audio waves in the area) 2:52:16 the sound goes out, comes back at 2:53:24 2:56:16 the sound goes out, comes back at 2:57:05 3:05:16 the sound goes out, comes back at 3:06:29 3:09:08 the sound goes out, comes back at 3:11:14 3:16:05 the sound goes out, comes back at 3:16:24 3:19:13 the sound goes out, comes back at 3:22:07 3:23:14 the sound goes out, comes back at 3:24:08 3:26:22 the sound goes out, comes back at 3:27:08 3:28:26 the sound goes out, comes back at 3:29:22 3:53:03 the sound goes out, comes back at 3:53:18 4:06:08 the sound goes out, comes back at 4:06:21 4:17:07 the sound goes out, comes back at 4:18:11 4:28:00 the sound goes out, comes back at 4:29:25 4:33:33 the sound goes out, comes back at 4:34:17 4:57:29 the sound goes out, comes back at 5:01:01 (there\'s no audio waves in the area) 5:03:21 the sound goes out, comes back at 5:05:07 5:07:01 the sound goes out, comes back at 5:07:21 (there\'s no audio waves in the area) 5:08:09 the sound goes out, comes back at 5:09:15 5:11:12 the sound goes out, comes back at 5:11:25 5:17:01 the sound goes out, comes back at 5:24:11 5:30:22 the sound goes out, comes back at 5:31:08 5:57:54 the sound goes out, comes back at 5:58:14 5:59:03 the sound goes out, comes back at 5:59:28 6:01:02 the audio starts to get weird, and has more static/bass in it or something 6:34:16 the sound goes out, comes back at 6:36:05 6:47:12 the sound goes out, comes back at 6:50:08 6:55:09 the sound goes out, comes back at 6:56:17 7:39:25 the sound goes out, comes back at 7:41:18 8:00:01 the sound goes out, comes back at 8:01:11 8:04:13 the sound goes out, comes back at 8:06:21 8:27:25 the sound goes out, comes back at 8:29:17 9:39:09 the sound goes out, comes back at 9:41:22 10:24:08 the sound goes out, comes back at 10:25:15 10:31:02 the sound goes out, comes back at 10:32:08 11:13:18 the audio got more intense with static or bass 12:52:14 the sound goes out, comes back at 12:55:15 13:35:07 the sound goes out, comes back at 13:39:03 13:58:11 the sound goes out, comes back at 13:59:20 14:24:04 sound goes out, comes back at 14:32:09 15:20:11 the sound goes out, comes back at 15:22:11 15:34:24 the sound goes out, comes back at 15:36:14 16:03:27 the sound goes out, comes back at 16:06:28 16:57:26 the sound goes out, comes back at 17:01:05 17:16:19 the sound goes out, comes back at 17:28:01 18:50:24 the sound goes out, comes back at 18:53:01 19:12:21 the sound goes out, comes back at 19:15:01 19:29:08 the sound goes out, comes back at 19:31:11 20:24:28 the sound goes out, comes back at 20:28:23 20:41:05 the sound goes out, comes back at 20:43:01 22:10:10 the sound goes out, comes back at 22:12:10 23:37:01 the video blacks out, goes in an out then comes back at 23:41:23 23:43:23 the video blacks out, comes back at 23:45:15 24:09:27 the sound goes out, comes back at 24:11:08 24:19:15 the sound goes out, comes back at 24:26:07 24:47:02 the sound goes out, comes back at 24:50:11 24:53:26 the sound goes out, comes back at 24:57:08 25:14:13 the sound goes out, comes back at 25:16:26 25:39:16 the sound goes out, comes back at 25:40:23 26:04:11 the video blacks out, comes back at 26:06:25 26:10:15 the video blacks out, comes back at 26:13:16 26:25:26 the sound goes out, comes back at 26:27:26 26:31:00 the sound goes out, comes back at 26:32:14 26:34:24 the sound goes out, comes back at 26:36:00 26:24:13 the video blacks out, comes back at 26:42:19 26:47:23 the video blacks out, comes back at 26:49:10 28:15:01 the sound goes out, comes back at 28:16:18 28:45:21 the sound goes out, comes back at 28:50:00 28:58:00 the sound goes out, comes back at 29:00:20 29:28:23 the sound goes out, comes back at 29:31:00 30:32:25 the sounds goes out, comes back at 30:34:10 30:39:23 the sound goes out comes back at 30:41:28 30:54:13 the sound goes out, comes back at 30:56:00 34:15:27 the sound goes out, comes back at 34:18:15 34:40:02 the sound goes out, comes back at 34:47:16 34:58:02 the sound goes out, comes back at 35:05:02 36:14:11 the sound goes out, comes back at 36:16:05 37:02:19 the sound goes out, comes back at 37:06:13 38:10:00 the sound goes out, comes back at 38:11:25 40:03:02 the sound goes out, comes back at 40:05:23 42:2:22 the sound goes out, comes back at 42:29:21 43:26:26 the sound goes out, comes back at 43:29:15 43:44:16 the sound goes out, comes back at 43:46:21 47:38:08 the sound goes out, comes back at 47:43:17 49:37:14 the sound goes out, comes back at 49:29:01 back out at 49:39:29 comes back at 49:41:11 then back out at 49:42:21 then comes back at 49:43:21 52:17:25 the sound goes out, comes back at 52:19:28 54:13:10 the sound goes out, comes back at 54:16:01 54:41:29, the sound goes out, comes back at 54:43:29 55:21:21 the sound goes out, comes back at 55:24:24 56:29:02 the sound goes out, comes back at 56:33:12 57:34:04 the sound goes out, comes back at 57:35:25 1:00:14:25 the sound goes out, comes back at 1:00:19:26 1:00:42:25 the sound goes out, comes back at 1:00:47:22 1:01:!4:27 the sound goes out, comes back at 1:01:18:24 1:01:43:15 the sound goes out, comes back at 1:01:45:06 1:01:54:19 the sound goes in and out until 1:02:04:05 1:02:16:19 the sound goes out, comes back at 1:02:17:26 1:03:29:14 the sound goes in and out until 1:03:48:07 1:06:34:26 the sound goes out and comes back at 1:06:38:10'

Company response to consumer: Closed with explanation