vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
Experian has failed to fulfill its legal obligation under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S. Code 1681o, to conduct a reasonable reinvestigation of disputed information on my credit report. This failure has resulted in the continued presence of inaccurate or unverifiable accounts on my credit report, causing me harm. The Consumer Financial Protection Bureau ( CFPB ) has recently filed a lawsuit against Experian, alleging systemic issues such as failing to forward consumer-provided evidence to furnishers, accepting unreliable responses, and failing to adequately notify consumers of dispute outcomes. These failures align with my experience, where Experian has neither corrected nor removed disputed items despite the evidence I provided, causing ongoing harm to my credit standing. I am requesting immediate corrective action to remove or amend the disputed accounts, as Experian 's inaction violates federal law and my rights as a consumer under 15 U.S. Code 1681o. I reserve the right to pursue all available legal remedies under the FCRA, including but not limited to those outlined in 15 U.S. Code 1681n and 1681o, if this matter is not resolved promptly and accurately. The following items to be removed are as follows : XXXX. XXXX XXXX - XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Early Warning Services, LLC
State: IN

Complaint narrative:
It is concerning when Zelle fails to properly handle disputes or conduct a thorough investigation into claims, as it undermines trust in the system. Zelle is designed to be a fast and efficient way to send money, but when issues arise, the inability to resolve disputes or investigate fraudulent transactions leaves consumers vulnerable to financial loss. Without adequate protection or timely resolution, users may feel that their funds are at risk, especially since Zelle transactions are often irreversible. The lack of transparency or proper investigation in these cases only adds to the frustration and concern, highlighting the need for better support and accountability from both Zelle and participating banks.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MO

Complaint narrative:
I am writing to formally submit a consumer claim regarding the unauthorized access and misuse of my student loan debt information by XXXX, its CEO XXXX XXXX, and his affiliated entities. According to multiple online sources, including news articles and blogs, XXXX and its representatives have illegally obtained sensitive financial and personal information belonging to millions of individuals, including myself. This breach constitutes a violation of federal privacy laws, including 18 U.S.C. 1028, which explicitly prohibits the unauthorized use or transfer of another person 's identification. 

Details of the Breach & Violation of Privacy Rights Reports indicate that XXXX XXXX 's cloud data center, along with his network of companies, unlawfully accessed Treasury Department payment systems that store highly sensitive consumer data. These systems contain personal identifiers such as : Bank account numbers Social Security numbers Credit card details Date and location of birth Physical and electronic mailing addresses Personal cell phone numbers Bank routing numbers Household income, assets, and liabilities Employer contact information Drivers license numbers Usernames and passwords The Attorney Generals Office recently announced that the Treasury Department has temporarily blocked additional members of XXXX from accessing its payment systems in response to a lawsuit filed by union groups. This lawsuit alleges that millions of Americans ' financial and personal data have been compromised and misused, further confirming my concerns about the security and legality of this breach. 

My Status as a Victim As a result of this unlawful access, I am now a victim of identity theft, with my financial privacy compromised without my consent. The exposure of my personal data not only violates my rights but also increases my risk of financial fraud, unauthorized transactions, and further misuse of my identity.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: MO

Complaint narrative:
I am writing to formally submit a consumer claim regarding the unauthorized access and misuse of my student loan debt information by XXXX, its CEO XXXX XXXX, and his affiliated entities. According to multiple online sources, including news articles and blogs, XXXX and its representatives have illegally obtained sensitive financial and personal information belonging to millions of individuals, including myself. This breach constitutes a violation of federal privacy laws, including 18 U.S.C. 1028, which explicitly prohibits the unauthorized use or transfer of another person 's identification. 

Details of the Breach & Violation of Privacy Rights Reports indicate that XXXX XXXX 's XXXX XXXX XXXX, along with his network of companies, unlawfully accessed Treasury Department payment systems that store highly sensitive consumer data. These systems contain personal identifiers such as : Bank account numbers Social Security numbers Credit card details Date and location of birth Physical and electronic mailing addresses Personal cell phone numbers Bank routing numbers Household income, assets, and liabilities Employer contact information Drivers license numbers Usernames and passwords The Attorney Generals Office recently announced that the Treasury Department has temporarily blocked additional members of XXXX from accessing its payment systems in response to a lawsuit filed by union groups. This lawsuit alleges that millions of Americans ' financial and personal data have been compromised and misused, further confirming my concerns about the security and legality of this breach. 

My Status as a Victim As a result of this unlawful access, I am now a victim of identity theft, with my financial privacy compromised without my consent. The exposure of my personal data not only violates my rights but also increases my risk of financial fraud, unauthorized transactions, and further misuse of my identity.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO

Complaint narrative:
I am writing to formally submit a consumer claim regarding the unauthorized access and misuse of my student loan debt information by XXXX, its CEO XXXX XXXX, and his affiliated entities. According to multiple online sources, including news articles and blogs, XXXX and its representatives have illegally obtained sensitive financial and personal information belonging to millions of individuals, including myself. This breach constitutes a violation of federal privacy laws, including 18 U.S.C. 1028, which explicitly prohibits the unauthorized use or transfer of another person 's identification. 

Details of the Breach & Violation of Privacy Rights Reports indicate that XXXX XXXX 's cloud data center, along with his network of companies, unlawfully accessed Treasury Department payment systems that store highly sensitive consumer data. These systems contain personal identifiers such as : Bank account numbers Social Security numbers Credit card details Date and location of birth Physical and electronic mailing addresses Personal cell phone numbers Bank routing numbers Household income, assets, and liabilities Employer contact information Drivers license numbers Usernames and passwords The Attorney Generals Office recently announced that the Treasury Department has temporarily blocked additional members of XXXX from accessing its payment systems in response to a lawsuit filed by union groups. This lawsuit alleges that millions of Americans ' financial and personal data have been compromised and misused, further confirming my concerns about the security and legality of this breach. 

My Status as a Victim As a result of this unlawful access, I am now a victim of identity theft, with my financial privacy compromised without my consent. The exposure of my personal data not only violates my rights but also increases my risk of financial fraud, unauthorized transactions, and further misuse of my identity.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am deeply troubled by the presence of this late payment on my account, given my consistent track record of making payments on time. This discrepancy is causing me significant distress, and I implore you to promptly correct this error by removing it from my account.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MS

Complaint narrative:
Despite multiple attempts to remove inaccurate information on my consumer report that are a direct result of my data being compromised in the XXXX data breach and others by reporting the inaccuracies to Experian, Experian has repeatedly failed to properly investigate the items and continue to use stall tactics citing that the request don't appear to have come from me. The prolonged presence of these items on my report have caused undue hardship and have impacted my quality of life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MS

Complaint narrative:
Despite multiple attempts to remove inaccurate information on my consumer report that are a direct result of my data being compromised in the XXXX data breach and others by reporting the inaccuracies to Experian, Experian has repeatedly failed to properly investigate the items and continue to use stall tactics citing that the request don't appear to have come from me. The prolonged presence of these items on my report have caused undue hardship and have impacted my quality of life.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Early Warning Services, LLC
State: IL

Complaint narrative:
I am writing to formally express my concerns regarding Zelle 's handling of disputes, particularly in light of the recent CFPB lawsuit highlighting significant issues with the platform. Despite using Zelle numerous times and reporting discrepancies, my financial institution and Zelle failed to investigate my claims adequately. They informed me that recovering lost funds was impossible and that tracking these transactions was unfeasible. The CFPB 's findings indicate that Zelle has not only neglected to protect consumers but has also allowed repeat offenders to exploit the system, leaving users to scam. This lack of accountability and transparency is unacceptable and raises serious concerns about consumers safety.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I am very concerned about the items that are being shown on my credit report. Not only are they inaccurate, they are also unjust, because they should not be reporting on my credit report! I ask that you delete these accounts, or I will be filing a legal complaint against you!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I am very concerned about the items that are being shown on my credit report. Not only are they inaccurate, they are also unjust, because they should not be reporting on my credit report! I ask that you delete these accounts, or I will be filing a legal complaint against you!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
Kindly eliminate this erroneous entry from my credit report. I did not authorize or acknowledge this account. The supporting documents validating my claim are enclosed.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I am attaching an FTC report containing XXXX Fraudulent accounts. I listed XXXX fraudulent inquiries in that FTC report as well.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I am attaching an FTC report containing XXXX Fraudulent accounts. I listed XXXX fraudulent inquiries in that FTC report as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
Experian refuses to investigate my disputes. They also will not tell me how did they investigate fraudulent information. 
How did you investigate a bankruptcy thats not mines? How did they investigate addresses that's not mines? 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX How are you investigating or refusing to investigate my disputes? 
What exact methods are you using? 
Are you refusing to follow the laws? 
Theres also a fraudulent inquiry for XXXX XXXX XXXX, How did you investigate this?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
My information was exposed in a data breach. Due to XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
These inquiries do not belong to me, and I have no association with the listed creditors. I urgently request their removal from my credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under XXXX USC XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , has violated my rights. 
XXXX U.S.C. XXXX Section XXXX A, states I have the right to privacy. 
XXXX U.S.C. XXXX Section XXXX A section 2, states a consumer reporting agency can not furnish an account without my written instructions. 
XXXX U.S.C. XXXX. ( a ) ( 5 ) Section states : No consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions and crimes which antedates the report by 7 years. 
XXXX U.S.C. XXXX ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under XXXX USC XXXX. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , has violated my rights. 
XXXX U.S.C. XXXX Section XXXX A, states I have the right to privacy. 
XXXX U.S.C. XXXX Section XXXX A section 2, states a consumer reporting agency can not furnish an account without my written instructions. 
XXXX U.S.C. XXXX. ( a ) ( 5 ) Section states : No consumer reporting agency may make any consumer report containing any of the following items of information : Any other adverse item of information, other than records of convictions and crimes which antedates the report by 7 years. 
XXXX U.S.C. XXXX ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MA

Complaint narrative:
I have a goal of getting a house as soon as possible but the stuff on my credit report will really put me in trouble, been waiting for the credit bureaus response and its really making me feel XXXX since it seems that theyre not doing anything to resolve my issue. My name is XXXX XXXX XXXX and I am filing this complaint for falsely reporting misleading information. There is no third party involved, its me personally who is filling this complaint. Please review the uploaded letters.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am writing to formally dispute inaccurate information on my credit report that I believe is harming my financial well-being. I am aware of my rights under the Fair Credit Reporting Act ( FCRA ) and request a thorough investigation into these inaccuracies, as required by federal law. 

Recently, the Consumer Financial Protection Bureau ( CFPB ) filed a lawsuit against Experian for failing to properly investigate consumer disputes, citing sham investigations and other unlawful practices. According to the CFPB, these practices include : Conducting inadequate investigations that fail to properly address consumer disputes. 
Reinserting previously disputed and inaccurate information without explanation. 
Failing to notify consumers about investigation results effectively. 

These allegations highlight systemic issues that undermine consumer protections and perpetuate the inclusion of inaccurate information on credit reports. I am deeply concerned that my dispute may be mishandled in a similar manner.

Company response to consumer: Closed with explanation