Consumer complaint received 2026-01-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Exeter Finance, LLC.
State: PA

Complaint narrative:
I opened this auto loan in XX/XX/XXXX with a contractual monthly payment of {$580.00}. Since origination, I have made approximately 32 monthly payments. Despite this, the company is reporting to credit bureaus that I have paid only approximately {$2000.00} total and that my balance remains approximately {$17000.00}, which is inaccurate and inconsistent with the loan terms and payment history. 

On XX/XX/XXXX, the vehicle was repossessed. Under urgent time pressure to prevent auction sale on XX/XX/XXXX, I paid {$870.00} on or about XX/XX/XXXX to recover the vehicle based on verbal representations by Exeter Finance. The company refused to provide any written terms and agreements prior to making the {$870.00} payment. 

A written notice later received was titled a Payment Extension Notice, not a reinstatement notice. This notice was dated XX/XX/XXXX but delivered on XXXX ( an XXXX delay ). 
The notice does not reflect the {$870.00} payment that was made on XX/XX/XXXX, does not clearly state the loan was reinstated, and does not explain how the payment was applied. Had I waited for the written notice, the vehicle would have been sold at auction. 

On XX/XX/XXXX, I sent a certified document request letter to the company, which the company received on XX/XX/XXXX. I requested a complete payment history from loan inception, an itemized explanation of all fees and charges, written clarification of loan status following repossession, a written explanation of how payments are applied ( fees, interest, principal ) As of today 's date, XX/XX/XXXX, nearly 60 days later, none of the requested documents have been provided. In my letter, I asked that those documents be sent to my address on record, which the company has. 

While my documentation request remains unanswered, the compay has continued to add fees to my account without explanation, including approximately {$470.00} in late fees, {$600.00} in other unexplained fees, and an additional {$79.00} late fee assessed on the same date I made a timely XXXX payment. 

I have not missed any payments since recovering the vehicle in XX/XX/XXXX. These charges appear to result from improper application of payments to fees instead of the contractual monthly obligation. My online account now reflects a balance exceeding {$1000.00} composed entirely of fees, not missed payments or principal. 

I am continuing to make my regular monthly payments but am concerned that the company is misapplying payments in order to manufacture a past-due balance. 
Despite disputes with the credit bureaus and continued payments, the company continues to report inaccurate information to credit bureaus, including reporting my last payment date XX/XX/XXXX, falsely reporting that I have made {$2000.00} in payments since XX/XX/XXXX, reporting an incorrect balance, and reporting incorrect monthly payment amount ( changed to approximately {$870.00}, matching a repossession-related payment ). The company last reported this inaccurate information on or around XX/XX/XXXX, and the errors remain unresolved. 

Earlier in XXXX, the company refused to provide documents required to register my vehicle in a new state, citing a past due account balance. The documents were required by the state and properly requested by state officials. This refusal caused additional hardship and reflects a broader pattern of the company withholding required documentation without justification. 

The company 's actions have caused ongoing credit damage, an inability to verify or reconcile my loan balance, financial harm from unexplained and escalating fees, risk of improper delinquency due to payment misapplication, and loss of consumer protections due to refusal to provide required documentation.

Company response to consumer: Closed with explanation