Consumer complaint received 2024-02-03 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Sentry Recovery and Collections, Inc.
State: NV

Complaint narrative:
Hello, my name is XXXX, XXXX, XXXX, and I have a debt that is trying to be collected from a unit from XXXX XXXX here in XXXX XXXX XXXX. The address was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX as of XX/XX/2020 I was the age of XXXX XXXX XXXX and at the Property I was in a relationship with a male and this relationship began to become XXXX XXXX XXXX XXXX XXXX for me. I never had copies of the keys that went to the house, the mail or the pool and I felt very unsafe. At that time I went to the property manager as a result of advice from my family member expressing that in order for me to be saved, I was going to have to break the lease but because of the situation I was going through my family member expressed that I should be able to come up with an agreement with an apartment because Im in a XXXX environment. I extended a conversation with the property manager expressing to her what I was going through and she at the time whoever the property manager was I do not know if she is still there expressed to me that if I prove that Im going through this XXXX XXXX  I can assign an agreement that agrees that I do not have to pay anything because of the situation I am going through. I got my police report and everything of that nature and took them to the office, and she, in front of me, copied the police report and everything, and then I signed an agreement stating that I was going to vacate the unit because of a special circumstance. Months went by I was calling the apartment the apartment seeing whats going on because I never received any email of the sign agreement that I signed or anything of that nature. Then on XX/XX/2020 I received an email from XXXX XXXX, a lease agent at XXXX XXXX. The first email it stated, XXXX XXXX, Please email our property email regarding move out description. Thank you, Email : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX and in the second email received on XXXX XXXX from XXXX XXXX it stated, Please note by submitting move out statement you are giving premises back to the landlord. 
The landlord may dispose of all personal property remaining in or on the premises which will be deemed & abandoned. Thank you, On Fri, XX/XX/ XXXX XXXX XXXX XXXX XXXX XXXX XXXX. In a reply to that email, I received from the leasing agent I had an understanding and acknowledgment that they were acting on what we discussed previously regarding the situation of my XXXX XXXX, relationship and my departure of the unit and this email almost 2 months after I had vacated the unit as of XX/XX/2020 because of this XXXX XXXX relationship. In reply to this email from XXXX XXXX, I stated, I, XXXX XXXX XXXX XXXX resigning the leasing of property XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have vacated the unit on the date on XX/XX/2020. My reasoning behind evacuating the unit was a horrible XXXX XXXX relationship ; I had been trying to escape for about 8 months prior to my vacancy. On XX/XX/2020 my Ex-boyfriend had to work a double shift ; Having knowledge of this I had packed my things and relocated. I do not have the original copies of the house, mail or pool key, as of that day I was off from work so he had the key chain that obtain the original copies. I am not sure if anyone is still there in the unit nor have I been in the unit since XXXX. 
XXXX XXXX XXXX XX/XX/2020. 
Sent from my XXXX. 
In this email, you can see that I have given the reason of me moving out the unit and why the unit will be abandoned, the date I had abandoned the unit prior to this email and stating how I do not have the original key copies or anything of that nature and how I do not know if anybody has been in this unit since XX/XX/2020 because I have abandoned the unit based on the XXXX XXXX XXXX XXXX atmosphere I was around living there. I never received a call from XXXX XXXX XXXX, I never received another email from XXXX XXXX XXXX But on XX/XX/2020. I received an email from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, stating that I owe them a balance of Total Owed : {$2500.00} Apartment : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Your Payment Link : XXXX XXXX XXXX XXXX XXXXXXXX If you have any questions regarding your changes, please feel free to contact us and we will be happy to answer them for you Thanks in advance!, granite, I never received any call or anything by mail stating this charge. and at the time I did not have access to my email so I didnt even see this email and the three other emails Ive received only until XX/XX/XXXXXXXX XXXX XXXX when I received an email from them regarding that this is their last time trying to get a hold of me to take care of this balance. The email stated this, XX/XX/2020 Name : XXXX XXXX XXXX XXXX of today, you have an past due balance of : {$2500.00} The amount listed above includes all charges post move-out. If you would like to make arrangements to pay this balance in full or arrange a payment plan, please contact us at ( XXXX ) XXXX. We would like to help you settle this balance. 

Account ID : XXXX Thank you for attending to this matter, On behalf of XXXX XXXX. I had no knowledge that this was going to be put on my credit, the apartment managers, and everybody agreed that because I was in the XXXX XXXXXXXX relationship that this was not gon na be put on my credit there were signed agreements. There were police reports given to them and everything out of the privacy of my own life and at XXXX XXXX XXXX it put me in a very uncomfortable situation with letting people know what I was going through, so for me to be XXXX XXXX XXXX just leaving a XXXX  XXXX, relationship and properly and professionally, letting XXXX XXXX  know exactly what was going on and had communicated through email, but the gap of communication in order for them to achieve something that they did not agree upon I do not understand, and I do not feel as if I need to relive this traumatic portion in my life when I had an agreement with the property management stating why I left this unit vacant. And as of XX/XX/2020 I should not have been getting charged more for that unit so for me to look on this payment and see its over four months being charged, there are fees and key fees and all of this nature of things I told the apartment property I did not have the original copy of. I did not know if anybody was in the unit because I vacated the unit as of XX/XX/2020 and I had no knowledge that my information was giving to a collection agency that I was not informed of not by Mail not by phone and not by email. I only have the email stating my first second and last attempt to get a payment from ME and no other information has been sent to my email since XX/XX/2020.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation