Consumer complaint received 2025-08-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: AZ

Complaint narrative:
Subject : Dispute of Fraudulent Charge at XXXX XXXX, XXXX  and Unauthorized Billing To Whom It May Concern, I am writing to formally dispute a charge made to my account on XX/XX/year> at a place called XXXX XXXX, located in XXXX, XXXX. 
The charge in question totals approximately {$1400.00} USD, and I am contesting it on the grounds that it was made under extreme XXXX, without valid authorization, and involved highly deceptive and unsafe business practices. 
Details of the Incident : On Thursday night, a friend of mine was quoted {$600.00} USD for a table and bottle service, which he paid separately, up front. Shortly after, a second bottle was brought to our table a bottle that none of us ordered or agreed to. 
When we informed staff that we did not request the additional bottle, we were met with immediate pressure and intimidation. Within a short time, several club employees surrounded our group and presented a bill for {$1400.00}, claiming it had to be paid immediately. 
I was then pulled aside into a different room, without any of my group, by security and surrounded by four large guards ( noticeably having guns ), who applied significant pressure to force me to pay the remaining balance. They refused to listen to my objections and made it clear that no discussion would be allowed and they would stop me from leaving without payment. The situation felt threatening and unsafe. I constantly was asking them if they try to force and scam everyone this way ( especially XXXX  on vacation ) and all they did was smirk and laugh. This made it apparent to me that they do this constantly and were purposely acting like they could not understand my XXXX ; they would not talk to my friends who spoke fluent XXXX who were there with me. 
While I was pulled to the side, another person in my group XXXX was in the bathroom ; as he tried to walk out, two guards blocked the doorway and would not let him leave without payment. He ended up paying the guards over {$100.00} to be able to exit the bathroom. 
Additionally, our driver, XXXX, a local resident, later informed us that this type of extortion is common at XXXX and that there have been multiple reports of them threatening tourists with weapons, including firearms. In fact, there was a XXXX  XXXX  at the venue the night after our incident, which further confirms the dangerous nature of this establishment. He mentioned that a police report would essentially do nothing for us if we were even to consider calling it in ; and recommended just disputing the credit card charge.

Why This Charge is Invalid : The second bottle was never ordered and should not have been charged. 
We were coerced and intimidated into paying an amount we never agreed to. 
The venue is known locally and online for fraudulent practices, threats, and price scams. 
There was no opportunity to dispute or decline the service ; we were essentially cornered.

Company response to consumer: Closed with explanation