Consumer complaint received 2024-06-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Indie Technology DBA Found
State: CA

Complaint narrative:
I have an online business bank account through Found. I used my debit card to purchase an office supply for less than {$40.00} on the evening of XX/XX/XXXX. The scam company ( XXXX  ) then charged me {$110.00} XXXX times until it hit insufficient funds on the XXXX try. They drained my bank account. 

I reported the fraud to Found the very next day, XX/XX/XXXX, via chat. They said I couldn't dispute the charges while they were pending. This was all done by chat, as Found doesn't supply a phone number unless you sign up for higher tiers. I had to sign up for a higher tier just to chat with someone real. 

So, I waited for the charges to go through, then disputed each XXXX. I got a form email response for all XXXX disputes on XX/XX/XXXX ( I disputed the original {$39.00}, since by then I realized I was never going to get my item ). The emails said : " XXXX received your request to dispute a {$110.00} transaction at XXXX on XX/XX/year>. 

A member of our disputes team will follow up after their initial investigation and XXXX ask for more information. 

In the meantime, if you have additional evidence youd like to provide, please reply to this email and attach any relevant documentation. '' I checked after a few days via Found 's chat, and they told me that I might have to wait as long as XXXX business days. I checked again the next week, and was told the same thing. 

On the XXXX business day, XX/XX/XXXX, I tracked down a phone number to call and ask what was going on. The person told me they would send some sort of message to someone in the risk department to provide an update for me. 
So that day, I finally got an email from the Risk department at Found, which stated that I would have to provide evidence that I contacted the merchant, and also provide the merchant 's response. So, I emailed the scam company, and of course got an email bounce back, because it's a scam company. I've forwarded those emails to Found, and asked for clarification on their email, the part about needing a response from the merchant to be able to complete the investigation. Here 's that email : " Thank you for your patience. 

I wanted to let you know that we've received your recent dispute. 

In order to complete your dispute record, you'll need to submit written documentation ( email or chat ) showing your attempt to resolve this issue with the merchant directly. We will also need to see the merchant 's response to your inquiry. We will not be able to conclude this investigation until this evidence has been provided. 

Please let me know if you have any questions here. '' I'm waiting to hear back from them because I just read on the FTC website that they are supposed to credit my account the money, except for {$50.00}, after XXXX business days while they continue to investigate. I was scammed out of {$1300.00}, and I feel like they are just trying to run out the clock on the investigation, and not have to credit me that money.

Company response to consumer: Closed with explanation