Consumer complaint received 2025-01-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account status incorrect
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
I am filing a complaint regarding an inaccurate item on my credit report that continues to negatively impact my credit, that was not properly investigated. Since I have been a American Express member, I have not had a single late payment and my account has ALWAYS been in good standing. This complaint is to bring specific inconsistencies in my credit report to your attention, specifically pertaining to billing errors as outlined in 15 U.S. Code 1666 ( b ) under the billing error category : ( 4 ) The creditors failure to accurately reflect a payment made by the obligor or a credit issued to the obligor on a statement.

( 5 ) A computation error or similar accounting error made by the creditor on a statement.

It is my knowledge that the creditor failed to furnish me with a statement 21 days prior, which ought to render any ramifications of late payments regarding the linked American Express account. I am in pursuit of concrete evidence from the creditors bank records that will support the assertion that I failed to make a payment, resulting in an erroneous designation as latea sign if an invoicing errortherefore.

I humbly request that the subsequent entries be promptly updated on my consumer report to reflect their current status as follow : paid as agreed -no late payment.

Verification : The inaccurate item at hand is one 30+ late payment from XX/XX/XXXX with American Express XXXX I have re-verified this information with an American Express representative on a recorded line on XX/XX/XXXX at XXXX XXXX XXXX Stating that my account does not have any marks for a late month, only a returned check fee from XX/XX/XXXX, a fee which was returned to me as a credit after payment was received and the issue was resolved. Once again, it has been verified that my account is in good standing with no late months on file. American Express representative submitted a request on behalf to fix the reporting issue that has threatening access to credit, housing, and employment, and housing. 

Furthermore, American Express is in clear violation of the law. Under 15 USC 1681 ( b ) permissible purpose of consumer reports, THE LAW CLEARLY STATES : ( a ) In general subjection to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. I NEVER gave written consent for any such to be report.

Additionally, the FCRA 15 U.S.C 1681s-2 -Responsibilities of furnishers of information to consumer reporting agencies subsection ( a ) ( 1 ) ( A ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Details Regarding Invalid Late Payment : The issue arose when the authorized user on my account made a payment of {$4300.00} from their account that was returned. American Express never notified myself nor my authorized user of the return payment ; only upon myself logging approximately well past the due date I later discovered the " return mark '' only in the payment activity section. No digital or written notices were ever sent during this situation. Immediately, I called American Express to gather the details regarding the returned check. My authorized user contacted his bank, the funds were in the account, unfortunately the bank blocked the transaction, and we returned a call to American Express with one business days explaining that we can make another payment or make payment from a different account that same day because I personally did not want to receive any late reports on my accounts ( for reference I was already one to two weeks in from when payment was due and we were not notified to make resolution. ) American Express advised us NOT to make another payment until that first payment of {$4300.00} was processed three times, the system was automated no manual option available, and that another payment would confuse the system. However, we explained that payment would not go through due to a current banking issue, and asked if we could just pay from my account instead. We called an estimated every XXXXive days for an entire month for an update because American Express reprocessed the amount only once a week pushing the account to the 30-day mark. Finally, when the payment finished the third attempt, to rectify the situation I paid a total of {$4400.00} from my account, removed the authorized user ; however, the XXXX balance due never updated. My credit score stood at XXXX. I spoke with an American Express representative and asked the amount due to be updated because it never showed on my end. I was advised to pay {$8000.00}, which I paid immediately. Following that payment received on my platinum card, AE decreased my limit on my American Express XXXXveryday card from {$27000.00} to {$2000.00} ( which had {$0.00} balance ) and my American Express Platinum from unlimited to {$22000.00} limit. I was requested to submit documents for account reinstate of balances, which I promptly obliged. American Express then declined my balance reinstatement restating the utilization was too high and low credit score, in which I discovered my credit score dropped XXXX points due to them decreasing my limits and issuing a supposed late remark. 

All for American Express to state I do not have any late payment marks on my account as of XX/XX/XXXX. As per 15 U.S.C. 1681i ( a ) ( 5 ), any information found to be inaccurate, incomplete, or unverifiable must be promptly deleted or corrected. Failure to adhere to these requirements constitutes a violation of federal law. 

Between XX/XX/XXXX and XX/XX/XXXX, several phone calls were recorded between myself/authorized user and American Express regarding offering payment resolution. Over ten disputes were reported between XX/XX/XXXX and XX/XX/XXXX with the three major credit bureaus : without resolution. Current status of each inaccurate reporting below. 

XXXX Reporting : XXXX late payment XXXX XXXX XXXX XXXX late payment XXXX Reporting XXXX XXXX late payment Despite my efforts to resolve this directly with American Express and several reporting agencies, it remains unresolved. I request immediate removal of the invalid late payment, as it is incorrect and does not reflect my true credit history. I have inquired the issues with American Express several times, to finally get the response on XX/XX/XXXX.

Company response to consumer: Closed with explanation