Consumer complaint received 2025-03-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Subject : Formal Response and Demand for Compliance CFPB Complaint XXXX To : Consumer Financial Protection Bureau XXXX CFPB ) CC : TransUnion LLC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Unit XXXX XXXX, GA XXXX XXXX XXXX XX/XX/XXXX ss # - XXXX Date : XX/XX/XXXX RE : CFPB Complaint No. XXXX Failure to Properly Investigate Identity Theft and Unauthorized Accounts Dear Consumer, Financial Protection Bureau , I am writing in response to the recent determination on my complaint regarding identity theft and fraudulent accounts appearing on my TransUnion credit report. The response provided by TransUnion is both inadequate and noncompliant with federal law.

Violations of Federal Law TransUnions failure to conduct a reasonable investigation and their continued reporting of fraudulent accounts violate the following federal statutes : 1. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 - Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), a consumer reporting agency must conduct a reasonable investigation upon receiving notice of a dispute. TransUnion failed to properly investigate despite my submission of an identity theft affidavit and supporting documents.

- Under 15 U.S.C. 1681c-2, any information resulting from identity theft must be blocked upon receipt of an identity theft report. TransUnion is in violation of this provision.

2. Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 - If any of these fraudulent accounts were reported by debt collectors, then their failure to validate the debts upon dispute constitutes a violation of the FDCPA.

3. Consumer Financial Protection Act ( CFPA ), 12 U.S.C. 5536 - By failing to conduct an appropriate investigation and continuing to report fraudulent accounts, TransUnion has engaged in unfair and deceptive acts or practices.

Failure to Provide Investigation Details As part of my dispute, I demanded a list of the specific individuals or entities who verified the fraudulent accounts. TransUnions vague response does not satisfy the requirements of the FCRA nor does it fulfill my right to a detailed and meaningful explanation.

Demands for Resolution I am requesting the following immediate corrective actions : 1. Immediate Removal of Fraudulent Accounts - TransUnion must permanently delete all fraudulent accounts and related inquiries in accordance with 15 U.S.C. 1681c-2 ( a ).

2. Detailed Verification Report - TransUnion must provide written documentation specifying : - The name and contact information of the furnisher ( s ) who verified the disputed items.

- The method by which these items were verified.

- Copies of any documentation allegedly proving my responsibility for the accounts.

3. Compliance With the Identity Theft Report - TransUnion must honor the FTC Identity Theft Affidavit and cease the erroneous reporting of these fraudulent accounts.

4. Compensation for Willful Noncompliance- I am requesting compensation for the harm caused by TransUnions failure to remove fraudulent accounts, which has negatively impacted my financial standing.

- Under 15 U.S.C. 1681n, willful noncompliance with the FCRA entitles me to damages, including attorney fees and punitive damages.

Failure to Comply If TransUnion fails to take corrective action within 10 days, I will escalate this matter by : - Filing a formal complaint with the Federal Trade Commission ( FTC ) and the Attorney General of Georgia.

- Initiating a civil lawsuit under the FCRA and CFPA for damages resulting from their willful noncompliance.

- Demanding full statutory compensation under 15 U.S.C. 1681n for TransUnions failure to correct the false information. 

Remove these accounts : XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. All Collections XXXX. Address : po box XXXX XXXX GA XXXX XXXX. XXXXXXXX XXXX XXXXt I am not a XXXX amendment sitizen, I am not a U.S Citizen nor am I a borrower I am the investor the lender of my credit. 

I expect a written response from the CFPB and Trans Union confirming the steps taken to enforce compliance. If necessary, I will pursue legal action to compel XXXX compliance with federal law. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation