Consumer complaint received 2024-12-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Complaint to the CFPB and FTC Regarding Experians Mismanagement and Violations of FCRA and FDCPA Dear Consumer Financial Protection Bureau ( CFPB ) and Federal Trade Commission ( FTC ), I am writing to formally file a complaint against Experian for its continued mismanagement and deliberate disregard for proper procedures, standards, and legal obligations as outlined under the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ).

The following are specific issues I have encountered with Experians handling of my credit file : 1. Failure to Conduct Thorough Investigations : Experian consistently fails to conduct proper and thorough investigations into disputed items on my credit report. Despite clear requirements under the FCRA, Experian has either dismissed my disputes without proper review or prematurely closed them, often labeling them as updated, verified, or updated and verified within 1 day. Such rapid conclusions are indicative of a lack of due diligence and investigative effort.

2. Neglecting Verification Standards : Experian routinely fails to adhere to guidelines requiring proper verification of accounts and statements before reporting them on my credit file. Despite multiple demands for proof, Experian has not furnished the requested documents or information necessary to validate the accuracy of the disputed items.

3. Improper Handling of Disputes : Experian has made changes to disputes mid-investigation without notifying or consulting me, demonstrating a lack of transparency and procedural integrity.

In several instances, Experian has outright ignored my requests for documentation related to the method of verification, as required by the FCRA.

When such requests were ignored, I escalated to demand resolution through arbitration or compensation as permitted by the FCRA, yet Experian failed to respond adequately or at all.

4. Premature Closing of Disputes : Experian has closed disputes in an unreasonably short timeframe, often within 24 hours, without providing the necessary documentation or explanation to justify their decision. Such actions clearly violate the FCRAs requirement for a reasonable and thorough investigation.

5. Negligence and Mismanagement : Experians negligence and mismanagement of my credit file have resulted in significant harm to my financial standing and reputation. The companys failure to adhere to statutory requirements and regulatory guidelines demonstrates willful disregard for consumers rights and protections.

I believe Experians actionsor lack thereofconstitute a direct violation of the FCRA and FDCPA, specifically : Failure to conduct proper investigations of disputes ( FCRA Section 611 ).

Failure to provide the method of verification when requested ( FCRA Section 609 ).

Failure to ensure the maximum possible accuracy of consumer reports ( FCRA Section 607 ).

Negligent and willful noncompliance with FCRA standards, entitling me to compensation for damages.

I urge the CFPB and FTC to investigate Experians systemic noncompliance and hold the company accountable for its repeated violations. Consumers like me rely on credit reporting agencies to follow the law and protect the integrity of our financial records. Experians continued negligence and disregard for proper procedures have caused unnecessary financial and emotional distress.

I request the following remedies : 1. Immediate correction of any inaccuracies on my credit report.

2. Full disclosure of all methods of verification for disputed items.

3. Monetary compensation for damages caused by Experians negligent and willful noncompliance with the FCRA and FDCPA.

4. Regulatory penalties and enforcement actions against Experian to prevent future violations.

I trust that the CFPB and FTC will take this matter seriously and investigate Experians misconduct. I am happy to provide additional documentation or details upon request.

Thank you for your attention to this matter.

Sincerely, XXXX XXXX XXXX ] [ XXXX ] [ XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation