Consumer complaint received 2024-05-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Uplift, Inc
State: SC

Complaint narrative:
XXXX Initial communication to Uplift.com ; reporting that I lost XXXX ( XXXX ) points on my Credit Score due to their inaccurate reporting of multiple CLOSED accounts. I have one ( 1 ) account with Uplift , Inc. I have made multiple purchases using Uplift, always paying on time, as agreed, been a good customer. Uplift literally just started reporting to the Credit Bureaus XX/XX/XXXX and XX/XX/XXXX they reported multiple accounts CLOSED that were actually paid off in XX/XX/XXXX. As a Buy Now Pay Later company ( how they advertise/ literally their XXXX search tag description NOT as a 'lender ' ) they shouldnt be reporting transactions as multiple 'loans '. It literally is their website ADDRESS : XXXX XXXX XXXX I provided a screenshot of the loss of the XXXX XXXX XXXX XXXX no avail. I requested repeatedly that my issue/ complaint be escalated to an XXXX XXXX, XXXX XXXX, XXXX can take action to rectify this wrong to no avail. 

XXXX, XXXX XXXX and XXXX Multiple follow up communications with XXXX XXXX XXXX, Complaint XXXX, XXXX XXXX, Uplift.Inc. who ultimately responded XXXX This matter will not be leaving our team. I, once again, confirm that the previous communication from a member of my team as well as my communication had the accurate information, and no changes will be made. 

I am exhausted with the attempts to resolve this issue that is through no fault of my own. Over XXXX weeks now I have made attempts to reach an Executive that could resolve this issue.

Uplift literally on the website home page states " With Uplift, you can make thoughtful purchases now and pay overtime in bite sized installments. Spread the cost of your purchase over fixed monthly payments. No Uplift Fees. Ever. Including late fees or pre-payment penalties. '' This describes a Buy Now Pay Later ( BNPL ) service not a traditional LOAN that necessitates reporting to the Credit Bureau as an account being CLOSED!

Legislation has recently been passed regarding Buy Now Pay Later ( BNPL ) companies such as Uplift and it is important that BNPL borrowers are entitled to some of the same rights and protections of the Truth in Lending Act that apply to traditional credit cards, CFPB XXXX XXXX XXXX. 

I am being adversely affected and seeking the assistance the CFPB to rectify this wrong and reverse this action and an immediate resolution to this tragic, unfortunate situation. 
Additionally, why are there MULTIPLE entries on my Credit Report when I only have ONE ( 1 ) account with Uplift? They are harming me REPEATEDLY!

I have uploaded multiple attachments to support Uplift , Inc. self-identifying as a Buy Now, Pay Later company. I have also uploaded their XXXX email titled " Important Update Enhancements to Credit Reporting '' stating " don't worry '' if you see a notification about a " new account being opened on your credit report. '' Suspiciously it mentions nothing about reporting the account/ transactions as CLOSED! 

Thank you for your time. 

Respectfully submitted ....

Company response to consumer: Closed with explanation