Consumer complaint received 2025-06-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Dear Wells Fargo Customer Service Team, I am writing to formally express my dissatisfaction and disagreement with the resolution provided regarding my recent complaint concerning XXXX discrimination and the mishandling of my concerns. 

Your correspondence references a banking location that is unrelated to the matter at hand. The branch in question is located in XXXX, California, and not XXXX. No explanation or clarification has been provided regarding this discrepancy, nor has there been any acknowledgment of the specific branch involved in my complaint. 

During my interaction, the representative alleged that my company 's filing was suspicious solely because it was filed in Alabama. She further claimed that your system was unable to access the Alabama Secretary of States records, which I find to be an inadequate and dismissive explanation. I also spoke with her manager regarding this matter, but the manager did not attempt to de-escalate the situation or address the false statements made by the representative. Instead, the manager reiterated the claim that Wells Fargos system can only access the California Secretary of State website, which is a demonstrably false statement. 

In fact, a representative at another Wells Fargo branch successfully accessed the Alabama Secretary of State website and verified that my company is in good standing. This clearly indicates that Wells Fargo 's system is capable of accessing Alabama records, and the assertion that it can not is a deliberate misrepresentation designed to deny or delay my account setup.

Additionally, the representative implied that because I visited another Wells Fargo branch and was assisted there, the staff member involved must have felt comfortable with me. This remark suggests profiling based on race or ethnicity, which constitutes discriminatory conduct and is in violation of federal and state anti-discrimination statutes, including Title VII of the Civil Rights Act.

Furthermore, it appears that the XXXX branch intentionally rejected my request to establish an account without even attempting to properly process or facilitate the account setup. This conduct demonstrates an improper refusal to serve, compounded by discriminatory and unprofessional behavior. 

The content of your recent email fails to address the core issues raised in my original complaint and instead discusses matters unrelated to the XXXX branch, which was the actual location of concern. This misrepresentation constitutes a breach of procedural fairness and a failure to properly investigate or remedy the alleged discrimination. 

I demand that Wells Fargo conduct an immediate, thorough, and impartial investigation into this matter, specifically focusing on the conduct and practices at the XXXX branch. I request a formal response within five ( 5 ) business days from the date of this letter, detailing the investigative findings, corrective measures, and remedial actions that will be taken. 

Failure to respond adequately within this timeframe will compel me to escalate this matter legally, including seeking redress through appropriate court proceedings and filing formal complaints with regulatory agencies such as the Equal Employment Opportunity Commission ( EEOC ) and the Consumer Financial Protection Bureau ( CFPB ). 

Please treat this matter with the urgency and seriousness it warrants. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation