Consumer complaint received 2026-02-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: REGIONS FINANCIAL CORPORATION
State: FL

Complaint narrative:
Regions bank has a major processing glitch on how they actually process transactions against what their documentation and actual letters that were provide online in the account states and XXXX rips people off for erroneous over draft fees. 
This has occurred before in XXXX but was able to get them to fix it. This recently occurred again in the overnight processing during the period of XX/XX/XXXX to XX/XX/XXXX. On the XXXX day, transaction hit over the weekend which was corrected on XX/XX/XXXX as soon as if was found during the day as required. This was done in alignment with their correspondence even states as attached to this complaint. Then literally right around their cutoff for the next days 2 day grace period, another small transaction was allow to come in early and BTW was added back to the account within minutes to cover it anyway and is also a transaction that has been canceled and will not hit again, another correspondence was generated. ALL OF THIS INDICATED THAT NO FEE WOULD OCCUR BUT THESE CROOKS TOOK {$36.00}!!!! I was even told by XXXX at the local branch in XXXX XXXX Florida on the first day about making sure wouldn't get charged, he looked at correspondence and agreed that even if it would, that it should reverse based upon bank 's documentation. However, this didn't occur and was charged the {$36.00} and it wasn't reversed. Went back in a couple of days latter, spoke with the manager, he said he would reverse it but found out XXXX more days he didn't and he never bothered to even contact me to tell me what transpired. Thus, I had to drive XXXX separate times to the branch and waste at least another {$10.00} in gas over the period of have the manager admit he couldn't do it because the fixed it the last time THEIR ERROR OCCURRED WHICH I PROVED AT THAT TIME!!!!! This shouldn't be held against us when it is THEIR ERROR!!!!!!! This is a joint account with my daughter who was also in Tennessee at the time of this, trying to work but everything was canceled due to major snow storm that the area was even given a XXXX emergency declaration and wasn't even able to go to a branch or ATM in an immediate manner and is a lower income brackets and for a big financial institution to take advantage like this over their computer processing is pathetic!!!!! AGAIN, ATTACHED INFORMATION ALSO SHOW ACCOUNT TRANSACTIONS ONLINE DONE TO ADDRESS IT IN A TIMELY MANNER BASED UPON THEIR CORRESPONDENCE AND POLICY AND THE STOLE MONEY AS FAR AS I AM CONCERNED ANYWAY AND REFUSE TO OWN UP TO THEIR ACTIONS! 
I do some banking also with some other institutions and they do what they say but not Regions. It is ridiculous that I have banked with these people of 30 years and they are pulling shenanigans like this!!!! Please review attached information for further specifics on occurrence. 

Thanks XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation