Consumer complaint received 2025-12-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I submit this formal complaint against Equifax, TransUnion, and Experian for their continued and willful violations of federal consumer protection laws under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include the unlawful reinsertion of previously deleted accounts without proper notification, failure to ensure maximum possible accuracy, failure to investigate disputes within the mandated time frame, failure to provide verification details upon request, and failure to validate debt prior to reporting. 

Background & Violations My credit reports contain fraudulent accounts and unauthorized inquiries that the Bureaus have failed to properly investigate and address despite multiple disputes and supporting documentation. Additionally, these Bureaus have removed fraudulent accounts and unauthorized inquiries only to reinsert them without proper validation, constituting an egregious violation of 15 U.S.C. 1692g ( a ) and ( b ).

Furthermore, I sent a certified dispute letter to all three credit bureaus requesting verification details, including contracts, signatures, and all relevant documentation for these accounts. Despite more than 15 days passing, I have not received any response or documentation from any of the bureaus, which constitutes an additional violation of federal consumer protection laws, specifically : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to investigate disputes within the required 30-day period.

15 U.S.C. 1681i ( a ) ( 5 ) ( B ) : Failure to provide notice and certification before reinserting previously deleted information.

15 U.S.C. 1681e ( b ) : Failure to ensure maximum possible accuracy.

15 U.S.C. 1692g ( a ) ( 4 ) : Failure to provide verification of debt, including original contracts and signatures, upon request.

15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) : Failure to provide specific details on dispute findings.

Related Lawsuits & CFPB Actions The CFPB has actively taken enforcement actions against the credit bureaus for similar violations, further demonstrating a pattern of noncompliance. These legal precedents reinforce the validity of my complaint : Experian LawsuiXXXX ( XX/XX/XXXX ) : The CFPB filed a lawsuit against Experian for failing to properly investigate consumer disputes regarding credit report inaccuracies. The lawsuit alleged that Experian allowed erroneous information to reappear on reports, impacting consumers ' credit, employment, and housing access. The CFPB seeks to halt Experian 's misconduct, provide redress, and impose penalties. 
TransUnion Settlement ( XX/XX/XXXX ) : The CFPB, alongside the FTC, reached a {$15.00} XXXX settlement with TransUnion and its subsidiary, TransUnion XXXX XXXX XXXX XXXX XXXX, for failing to ensure the accuracy of tenant screening reports. The agency charged that TransUnions inaccuracy potentially hindered consumers ' ability to secure housing. TransUnion agreed to pay {$11.00} XXXX in restitution and a {$4.00} XXXX civil penalty and implement enhanced accuracy measures. 
Equifax XXXX ( XX/XX/XXXX ) : The CFPB filed a major lawsuit against Equifax for repeated violations of the FCRA and deceptive practices that misled consumers regarding credit report accuracy. The lawsuit highlighted that Equifax knowingly reported incorrect information, failed to correct disputes in a timely manner, and continued to allow erroneous reinsertion of previously deleted data without proper consumer notification. The CFPB is seeking financial penalties, injunctive relief, and systemic reforms to prevent future violations. 
These actions underscore the CFPBs commitment to enforcing the FCRA and ensuring that consumer reporting agencies uphold their obligations. My case mirrors these past violations, and I urge the CFPB to take similar action against Equifax, TransUnion, and Experian. 
Fraudulent Accounts & Unauthorized Reinsertions Disputed Account Details and Demands CHAPTER XXXX BANKRUPTCY Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations California Consumer Credit Reporting Agencies Act ( CCCRAA ) : Cal. Civ. Code 1785.25 ( a ) ( prohibits furnishing information known or should be known to be inaccurate ), XXXX ( a ) ( requires reasonable procedures for maximum possible accuracy ), and XXXX ( civil remedies, including damages, attorneys fees, and injunctive relief ) XXXX Fair Debt Collection Practices Act : XXXX. XXXX. Code XXXX ( incorporates FDCPA standards ), XXXX ( XXXX ) ( prohibits misrepresenting the character, amount, or legal status of a debt ) I am formally disputing the reporting of the Chapter XXXX bankruptcy listed on my credit file because it is inaccurate, unverifiable, and non-compliant with federal and California law. Under the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681e ( b ) and 1681i, the credit reporting agencies must ensure maximum accuracy and must not report any public record that can not be fully verified at the source. Neither TransUnion, Experian, nor Equifax obtain bankruptcy records directly from the U.S. Bankruptcy Court ; instead, they rely on third-party data vendors, which constitutes unlawful outsourcing of verification and violates FCRA 1681c, 1681k ( a ) ( public record accuracy requirements ), and GLBA privacy restrictions due to the unauthorized handling of sensitive court data. Furthermore, reporting this item without a complete, documented, court-verified chain of custody violates XXXX XXXX compliance standards, including the requirement for accurate, consistent, and fully documented public record furnishing. Under California XXXX, this reporting also violates the California Consumer Credit Reporting Agencies Act ( CCCRAA ) XXXX XXXX XXXX XXXX XXXX  b ), XXXX ( a ), which prohibit CRAs and furnishers from reporting information that is incomplete, misleading, or can not be independently verified. Continuing to report a bankruptcy that the CRAs can not obtain directly from the court constitutes willful noncompliance under FCRA 1681n and 1681o, and unfair consumer reporting practices under the California XXXX Fair Debt Collection Practices Act ( XXXX. XXXX. Code XXXX ), which incorporates the FDCPAs standards of accuracy and fairness. 
Therefore, I am demanding the immediate deletion of this bankruptcy from my credit file unless you can provide full court-verified documentation, including the original source record, the method of verification, and the identity of the data furnisher, as required by law. Failure to correct or delete this unverifiable public record will result in my pursuit of all remedies available under federal and California law, including statutory damages, actual damages, attorneys fees, and filing complaints with the CFPB, FTC, and California Attorney Generals Consumer Law Section. 
XXXX XXXX XXXXunt Number : XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations California Consumer Credit Reporting Agencies Act ( CCCRAA ) : Cal. XXXX. Code XXXX ( a ) ( prohibits furnishing information known or should be known to be inaccurate ), XXXX ( a ) ( requires reasonable procedures for maximum possible accuracy ), and XXXX ( civil remedies, including damages, attorneys fees, and injunctive relief ) XXXX Fair Debt Collection Practices Act : XXXX. XXXX. Code XXXX ( incorporates FDCPA standards ), XXXX ( XXXX ) ( prohibits misrepresenting the character, amount, or legal status of a debt ) Demand : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Cal. Civ. Code XXXX ( a ), and XXXX. XXXX. Code XXXX ( XXXX ) due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. 
XXXX Account Number : XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) XXXX XXXX XXXX and accuracy violations California Consumer Credit Reporting Agencies Act ( CCCRAA ) : Cal. XXXX. Code XXXX ( a ) ( prohibits furnishing information known or should be known to be inaccurate ), XXXX ( a ) ( requires reasonable procedures for maximum possible accuracy ), and XXXX ( civil remedies, including damages, attorneys fees, and injunctive relief ) XXXX Fair Debt Collection Practices Act : XXXX. XXXX. Code XXXX ( incorporates FDCPA standards ), XXXX ( XXXX ) ( prohibits misrepresenting the character, amount, or legal status of a debt ) Demand : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Cal. Civ. Code XXXX ( a ), and XXXX. XXXX. Code XXXX ( XXXX ) due to identity theft and lack of verification. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. 
Demands for Resolution Immediate Removal and Blockage : Remove and block all fraudulent accounts and unauthorized inquiries from my credit file across all three bureaus.

Ensure that these accounts and inquiries are not reinserted without proper validation as required under 15 U.S.C. 1692g ( b ). 
Written Confirmation : Provide written confirmation of the removal of these accounts and inquiries along with updated copies of my credit reports. 
Thorough Investigation : Conduct a full investigation into how these fraudulent accounts and inquiries were recorded without my consent.

Provide findings in writing, including all requested verification details, such as contracts and signatures.

Compliance with Identity Theft Protections : Implement fraud alerts and provide me with identity theft resources as mandated under 15 U.S.C. 1681g ( e ). 
The continued noncompliance by Equifax, TransUnion, and Experian has caused significant financial harm and distress. The reinsertion of fraudulent accounts and inquiries without proper validation exacerbates these violations. Given the CFPBs history of legal action against these credit bureaus for similar misconduct, I urge immediate enforcement action to ensure compliance with federal law and provide appropriate remedies under 15 U.S.C. 1681n and 1681o for willful and negligent violations. 
Your intervention is necessary to ensure these Bureaus are held accountable and that my credit report is permanently corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief