Consumer complaint received 2025-05-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CLGF Holdco 1, LLC
State: HI

Complaint narrative:
I signed up for the Indigo XXXX that I kept getting letters from that I was preapproved due to my credit score. Concord Credit is the company. When you call them, they are saying theyre a debt collector. 

I made a payment of {$200.00} for XXXX. And the other for a fun game I bought. This was the first day after I got my card. They froze the card right away. 

And I called them. They said theyre a debit collector. That they had to freeze my card because of fraudulent activity and that I had to answer questions to unlock it. 

This was sometime first week of XX/XX/year>. 

They asked me questions that had nothing to do with ways I can verify my identity. Random names of people I never knew, asking about locations that dont even exist of where Ive rented or owned mortgage from. When I said no to all of them since none of them applied, they said they would continue to have the card frozen. 

Then they said I would have to fax over my License to prove my identity. I wrote the number down and tried to do it the next day. They didnt tell me till when I didnt hear from them after four days, that it takes 7-10 days for it to come through their fax. And another 14-21 days to confirm my identity even if they had my license cause of high call volume.

It didnt go through they said. So I read out loud to make sure I got the fax number. I offered to mail a copy and they refused to give me an address associated with them. 

So I faxed it again from my moms printer which didnt go through, but then it went through on my clients the next day. On XX/XX/year>, I had a document printed out saying the fax was sent successfully. 

I called them and they said that it didnt come. That it would take another week till it came through. And after three weeks of no answers and just being charged the annual fee, I told them that my card was never unfrozen.

And a woman told me that she never got it still. This is almost 45 days with my card still frozen. Of no card! I told them this is ridiculous. And they said to just fax it again, even though I told them I had proof of my fax being sent successfully, they wouldnt provide me an email or mailing address. 

I gave up. Now I have a {$500.00} balance which I never owed, and I told them that I feel too scared to pay for something that I cant even get unfrozen for almost two months. That this is such a scam. And that I finally had found bad results about them of people going through the same thing. XXXX, trust pilot. 

I cant get access to my account and I am so scared of what to do. I did everything they told me to do from the end. But they ended up closing my account and want me to pay for something I only got to use one day. And have refused to offer me any advice.

This is the number on the back of the card. I even tried calling XXXX and they just pushed me to this number. XXXX ( XXXX ) XXXX. Now Im caught in a horrible scam, have to pay for something I still couldnt get access to or solutions after two months, only to get billed twice. 

So from first or second week of XX/XX/year> to third week of XX/XX/year>, no help from them at all. Just kept saying they cant unfreeze the card. 

indigocard.com is the link on the back of card.

Company response to consumer: Closed with monetary relief