Consumer complaint received 2026-04-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: U.S. BANCORP
State: FL

Complaint narrative:
Complaint Against : U.S. Bank Mortgage Assistance / Loss Mitigation Department I am filing this complaint regarding serious servicing failures, unreasonable delays, and potential violations of federal mortgage servicing regulations by U.S. Bank, which are placing my home at immediate risk of foreclosure despite submission of a complete loss mitigation application. Background I initially applied for mortgage assistance after experiencing a temporary financial hardship due to a business setback. At that time, I was denied. However, my financial condition has since materially improved, and I am now able to resume ongoing mortgage payments. The only remaining issue is approximately {$30000.00} in arrears, which I can not pay in a lump sum but am seeking to resolve through an assistance program. Following the initial denial, I was incorrectly instructed by multiple U.S. Bank representatives to file an appeal, which does not consider updated financial information. This guidance was misleading and caused unnecessary delay. I subsequently submitted a new application with updated financials reflecting my improved income and ability to sustain payments. Complete Application Submission More than 14 days ago, I submitted a complete loss mitigation application, including : Updated financial documentation Business income verification Bank statements Profit and loss statements Hardship explanation Accountant documentation Proof of IRS-filed extension for 2025 business tax returns I also submitted additional supporting documentation beyond what was required to ensure completeness. Servicing Failures and Regulatory Concerns Despite having a complete application on file, U.S. Bank has : Failed to properly review the application in a timely manner Failed to provide consistent and accurate information Repeatedly requested non-existent 2025 tax returns, despite : Submission of accountant certification of extension Submission of IRS extension documentation Multiple confirmations from U.S. Bank employees that these documents were received and sufficient Underwriting has falsely claimed these documents were not received, despite my submitting them at least four separate times and receiving confirmation of receipt. I have made over 15 follow-up contacts within a 14-day period to ensure my application is processed and to prevent foreclosure. Potential Violations of Federal Law ( RESPA / Regulation X ) U.S. Banks actions raise serious concerns under 12 CFR 1024.41 ( Regulation X Loss Mitigation Procedures ), including but not limited to : Failure to exercise reasonable diligence in obtaining documents and reviewing a complete loss mitigation application ( 1024.41 ( b ) ( 1 ) ) Failure to promptly evaluate a complete application ( 1024.41 ( c ) ( 1 ) ) Failure to provide accurate and consistent information regarding required documents Improper delay tactics that may be effectively steering the account toward foreclosure Additionally, if my application is in fact complete, U.S. Bank may be failing to comply with dual tracking protections under 1024.41 ( f ) and ( g ), which prohibit moving forward with foreclosure while a complete loss mitigation application is under review. U.S. Bank has explicitly stated that I am not protected from foreclosure during this review, which is deeply concerning and potentially inconsistent with federal servicing requirements if my file is complete. Impact These failures are causing : Severe financial harm Risk of imminent foreclosure Unnecessary stress and instability despite my good-faith efforts to resolve the situation At this point, U.S. Banks conduct appears to reflect systemic breakdown in loss mitigation handling and possible non-compliance with federal servicing regulations. Requested Resolution I am requesting that U.S. Bank : Immediately confirm that my application is complete under 12 CFR 1024.41 Cease requests for non-existent 2025 tax returns Promptly evaluate and issue a decision on my application without further delay Immediately halt any foreclosure activity while a complete application is under review Provide a written explanation of delays and contradictory communications This matter is urgent. I am requesting immediate regulatory review and intervention to prevent wrongful foreclosure and ensure compliance with federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation