Consumer complaint received 2024-11-10 00:00:00
Product: Debt collection — Credit card debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: CITIBANK, N.A.
State: NJ

Complaint narrative:
This complaint is related directly to two ( 2 ) active complaints against the same company, Citibank that is still awaiting a response. The two prior complaint case # XXXX are XXXX. XXXX filed on XX/XX/XXXX and XXXX. XXXX filed on XX/XX/XXXX. 

On the XXXX complaint was directly related to ongoing and repeated phone calls after being notified via a cease and desist letter sent certified mail, with signature required for proof of delivery. That letter set XX/XX/XXXX and received by Citibank on XX/XX/XXXX as per tracking and signature returned green card, ( see attached pics ). On XX/XX/XXXX dated on a letter sent by Citibank to me, sent USPS XXXX day air and received by me on XX/XX/XXXX Citibank, in this letter was acknowledging receipt of my cease and desist letter and further stated they would not longer contact me, ( see attached letter from Citibank ). The next day, XX/XX/XXXX Citibank called my cell phone XXXX ( XXXX ) times at various times, ( see attached call log dated XX/XX/XXXX ). Per this violation of my cease and desist demand letter to Citibank, dated XX/XX/XXXX and receiving such on XX/XX/XXXX with there own acknowledgement letter of such dated XX/XX/XXXX ( see attached Citibank letter ) Citibank still violated my rights pursuant to the Federal Fair Debt Collection Practices Act ( 15 USC, 1692c ) by doing so. This complaint # XXXX filed directly due to this violation. A complaint was also filed against Citibank to the Federal Trade Commission on XX/XX/XXXX, case # XXXX. Hoping this would stop this abuse by Citibank in continued call, these complaints did not stop Citibank. Citibank then again called my cell phone on XX/XX/XXXX XXXX ( XXXX ) times at XXXXXXXX XXXX then again at XXXX XXXX ( see call log attached for XX/XX/XXXX ). The XXXX complaint to your agency, XXXX XXXXXXXX was again filled on XX/XX/XXXX directly due to this, again XXXX and continuing phone calls in violation of the Federal law stated above and against my cease and desist demand letter of XX/XX/XXXX. And XXXX complaint was also filed with the Federal Trade Commission as to this XXXX continuous illegal attempts to contact me on XX/XX/XXXX case # XXXX. A complaint with XXXX XXXX XXXX XXXX was also filed on XX/XX/XXXX case # XXXX. Now today, AGAIN, for the XXXX time, Citibank has continued to harass, intimidate and abuse my rights to cease and desist all communication as demanded in my original letter they received on XX/XX/XXXX and even though there are XXXX, pending complaints against Citibank for blatantly refusing to stop calling my phone, harassing me, causing me distress and anxiety with additional complaints filed ( XXXX ) with the federal trade commission and XXXX with XXXX XXXX XXXX XXXX, Citibank continues to violate the Federal law on collection tactics and refuse to accept my demands to cease and desist as requested by law in writing notification they received and acknowledged in there response letter, dated XX/XX/XXXX. Today, XX/XX/XXXX Citibank XXXX called my cell phone ( XXXX ) XXXX times. They were @ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( see phone call log attached ). I filed and updated informational complaint to the XXXX  as to this today as well as filing this XXXX complaint with your agency. This unwanted, continuous, repeated harassment, intimidation tactics by Citibank to just ignore the XXXX laws converting consumers just for this reason now XXXX separate accusations, on different dates and each calls were multiple times, Citibank has no respect and is ignorant to the law and disrespectful of my lawful rights is just outrageous, unethical and disgusting behavior by a company like Citibank. Something must be done to stop this harassment and abuse tactics by Citibank. All above cases with department of consumer affairs, XXXX  and the Federal Trade Commission are all pending and have not received to date, any response from Citibank as to their reckless behavior and atrocious behavior and illegal actions stated above. These violations are punishable per Federal law of {$1000.00} per incident and such behavior should not go unanswered. Im asking for the XXXX time from all agencies involved to please assist me and hold Citibank accountable and move forward with the appropriate actions, penalties as seen appropriate

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief