Consumer complaint received 2024-10-10 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Lost or stolen money order — 
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
INSPECTION SERVICE MAIL/IDENTITY THEFT COMPLAINT Tuesday, XX/XX/XXXX XXXXXXXX XXXX Complaint Date : XX/XX/XXXX Date Entered : XX/XX/XXXX XXXXXXXX XXXX Narrative On XX/XX/XXXX a Priority Mail Envelope was dropped into the blue collection box at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX . As of XX/XX/XXXX the tracking number shows its still in a waiting for package to be accepted into postal service custody. 
As I stated it was dropped into the blue collection box but seems to have not been scanned. I have 2 cases open XXXX and XXXX but no one seems able to help me find this package. The contents are valued at {$800.00}. The package was addressed to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Update XX/XX/XXXX : XXXX XXXX was contacted and advised she mailed XXXX XXXX. XXXX that contained two XXXX XXXX XXXX XXXX. One for {$300.00} which has been cashed, and another money order for {$500.00} to pay her XXXX rent. Contact with XXXX has disclosed the money order was cashed and went thru their bank Wells Fargo. They advised to contact Wells Fargo to get the bank of first deposit. The payee name was not changed, but another name was added to the payee line which is ilegible. 
XXXX XXXX ' landlord XXXX XXXX was contacted at ( XXXX ) XXXX and made aware of the theft and that USPIS is investigating the matter and working with XXXX XXXX to get reimbursed. 
Update XX/XX/XXXX : XXXX XXXX fraud investigator was contacted on XX/XX/XXXX regarding the status of XXXX XXXX ' {$500.00} reimbursement. XXXX XXXX advsied the funds were available for pickup by XXXX XXXX on XX/XX/XXXX. XXXX XXXX was contacted regarding the availability of the funds and advised she was able to get the {$500.00} minus a {$15.00} fee. 
It was determined that the {$300.00} money order was deposited at a Wells Fargo Branch via ATM on XX/XX/XXXX. The branch is located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX was advised to contact Wells Fargo to file a claim for reimbursement. A copy of this updated report was provided to XXXX XXXX. USPIS will continue to investigate the theft and negotiation of the money orders. XXXX XXXX, Analyst USPIS, XXXXXXXX XXXX 
Complainant / Victim XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Car Rt : XXXX Scheme ( s ) Mail Tampering Mail Theft - Mail Not Received/Outgoing and Incoming Money Order - Lost or Stolen Money Order - Washed/Altered/Raised Missing Mail / Mail Tampering Receptacle : Collection Box Addresses Involved Address1 : Inside / Outside : OUTSIDE Mailed Date : XX/XX/XXXX Place of Mailing : Collection Box Reference Number : XXXX Page 1 US POSTAL INSPECTION SERVICE MAIL/IDENTITY THEFT COMPLAINT Tuesday XXXX XX/XX/XXXX XXXX PM Mail Type : Flat Size Mail Mail Class : Priority Number : XXXX Mailed From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX Mailed To XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Place Mailed : XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Mail Contents : Other Other Value : XXXX XXXX / Serial # : Financial Record ( s ) Account Number : UNKNOWN Account Type XXXX Check Bank Name : XXXX XXXX Account Limit : XXXX Check/Ref Num Reference Number : XXXX Transactions Type Date Money Order ( Other ) XX/XX/XXXX Money Order ( Other ) XX/XX/XXXX ( Washed ) Deposited : XX/XX/XXXX Loss Amount : XXXX Total Amount Loss : XXXX Amount XXXX XXXX XXXX XXXX XXXX Merchant/Payee Info Pending

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation