Consumer complaint received 2025-06-11 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Supreme Lending
State: CA

Complaint narrative:
Subject : Complaint Regarding RESPA Violations by Supreme Lending and/or XXXX XXXX  Dear Consumer Financial Protection Bureau , I am writing to lodge a formal complaint against Supreme Lending , the servicer of my XXXX XXXX  XXXX XXXX, for violations of the Real Estate Settlement Procedures Act ( RESPA ). It has come to my attention that Supreme Lending failed to comply with the necessary disclosures and operational directives pertaining to my renovation loan, both at the time of closing and during the renovation process. 

Specifically, the requisite Form XXXX and other critical documents, which provide guidance on how renovation loans function, were not provided. Additionally, the homeowner agreement does not match with XXXX XXXX lenders disclosures and policies. Notably, these forms include guidance on contractors builder 's risk policies, which are essential to protecting homeowners from construction-related losses. Furthermore, the necessary disclosures regarding homeowners insurance and the construction builder 's risk policy, as mandated by the XXXX XXXX XXXX XXXX, were not offered in a consumer document. Supreme Lending was obligated to ensure the construction builder 's risk policy named them as in a clause and payee, yet this was not executed due to no disclosures provided. 

As a result of these failures, I experienced significant financial loss and am now facing foreclosure. My contractor defectively built the home. Ive never moved into the home! The lender was fully aware that the construction and the state of the home was uninhabitable at the start of the loan and during escrow. Due to the absence of proper insurance disclosures, I was advised to maintain a standard homeowners hazard policy, which does not extend coverage during renovation phases. Consequently, I incurred expenses for inadequate insurance coverage throughout the renovation period. 

My home is currently uninhabitable, incorrectly built, and I am unable to make payments due to me having secondary temporary housing. Ive purchased a home and Ive never been able to live in it due to this enormous loss caused by the lenders failure to disclose. Furthermore, I am engaged in pursuing the contractor for defective work and loss of use, but my insurance is incorrect coverage for renovation damages. Upon requesting guidance from Supreme Lending regarding the builder 's risk policy and necessary support per the XXXX XXXX XXXX XXXXXXXX, I was erroneously informed that no such provisions existed. Subsequently when I escalated the issue to the construction team, I have been completely ignored via email on the subject manner despite the XXXX XXXX  lender requirements. 

Had I received the appropriate disclosures and guidance, compliance with XXXX XXXX XXXX renovation loan requirements would have been possible. This situation has resulted in a severe financial strain, leaving me now of losing my home to foreclosure by XX/XX/XXXX. 

Certainly! Here 's a polished version of your text : -- - Another example is that the lenders agreement with the homeowner does not align with XXXX XXXX guidelines, particularly regarding inspection disclosures. While the lenders agreement protects their interests with vague language and contractual provisions, it does not safeguard the homeowner in accordance with XXXX XXXX XXXX XXXX lender disclosures guidelines. For instance, the lender requires the homeowner to cover all inspection costs, yet they did not disclose what the inspections covers. XXXX requirements and consumer tips are mandatory, but in this case, they effectively result in the homeowner bearing the expense without clarity of what the inspection will cover which may not be consistent with XXXX XXXX standards. The result of this is that an inspection was done only to physically see the work, but not actually checking for safety and code and matching the work to the plans which the lender dispersed money to the XXXX for faulty defective and XXXX that does not pass code resulting in approximately {$100000.00} building defect cost in rebuilding. 


I request the Consumer Financial Protection Bureau to investigate this matter thoroughly and hold Supreme Lending accountable. It is crucial that lenders adhere to all regulatory requirements to protect consumers from such detrimental circumstances. 

Thank you for your immediate attention to this critical issue. I look forward to your prompt response. I am attaching evidence of the lender due diligence to have provided disclosures and homeowner consumer tips & disclosures regarding Construction builders risk policies. Please assist with this and enforcing so I can save my home and come up with a solution with the lender .. as of recently, the vendor went over a payment plan, and they are making an excuse and incorrectly, processing my accounting, as if I can not afford the home. I can afford the home if it were not due to their negligence of disclosures ordinarily, I can afford the home, but I am paying for temporary living expenses because of Supreme Lending failure due diligence to provide applicable disclosures on renovation policies. Additionally, if you have attorney referral or resources to assist with enforcing this further, please share.! 
Sincerely, XXXX XXXX-

Company response to consumer: Closed with explanation