Consumer complaint received 2025-01-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Southwest Credit Systems, L.P.
State: GA

Complaint narrative:
-- - [ XXXX A XXXX ] [ XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ] [ XXXXXXXX XXXX XXXXXXXX ] [ XXXX ] [ XXXX ] [ XXXX ] To the Compliance Department Southwest Credit Systems [ XXXX XXXX XXXX, XXXX XXXXXXXX. XXXXXXXX XXXX XXXXXXXX ] Subject : Formal Cease and Desist Demand and Complaint Regarding Debt Collection Practices Account # Ending in XXXX To Whom It May Concern, I am writing to demand that you immediately cease and desist all collection activities related to the alleged debt associated with T-Mobile, account number ending in XXXX. This demand is based on significant legal grounds and discrepancies in your claim, which include numerous violations of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). The following outlines the serious concerns regarding your collection practices : XXXX. **Inaccurate Debt Reporting : ** Under 15 USC 1681e ( b ) and 15 USC 1681i ( 5 ), you are obligated to ensure the accuracy of reported information. The alleged debt amount reported by your agency is incorrect. I contacted XXXX, and they confirmed that the device in question, which relates to an adhesive contract, has been returned. XXXX assured me that as long as the gateway was returned, no further action would occur. 

XXXX. **Unauthorized Contact : ** Southwest Credit Systems has never made nor attempted to contact me regarding this alleged debt. I have not signed or entered into any business agreement with your agency. The account you claim was opened on XX/XX/year>, is contested and raises significant concerns regarding its validity. 

XXXX. **Failure to Provide Communication : ** The account was initiated without any form of communication from your organization. The FDCPA requires that debtors be notified of any accounts opened in their name and provided with pertinent details regarding the debt. 

XXXX. **Lack of Contractual Agreement : ** The absence of any executed agreement or acknowledgment on my part raises serious concerns about the legitimacy of the debt. The FDCPA protects consumers from accountability for debts that they did not formally agree to. 

XXXX. **Unjustified Past Due Balance : ** The notification of a past due balance without prior communication and contractual clarity is misleading and violates my rights as a consumer. Such actions constitute deceptive and abusive behavior as outlined by the FDCPA. 

XXXX. **Fraud Investigation : ** A fraud investigation is ongoing due to the application process of the alleged account, which demonstrates characteristics of an adhesive contract, constituting a breach of the Truth in Lending Act ( XXXX ). I have communicated these concerns directly with T-Mobile. 

XXXX. **Breach of the False Claims Act : ** The actions of both T-Mobile and your agency potentially breach the False Claims Act and other associated statutes and laws. 

XXXX. **Unauthorized Collection & FCRA/FDCPA Protections : ** I do not authorize or enter into any agreement for collection of this alleged debt, as per 15 USC 1681b ( 2 ) and the FDCPA. 

**Demand for Compensation : ** Due to these violations, including the failure to comply with stated procedures and the lack of due diligence, I am formally demanding compensation of {$10000.00} for the damages incurred, including a significant loss of XXXX points on my XXXX credit file due to these egregious practices. 

Given these violations and the serious nature of this complaint, you must immediately cease and desist any further collection attempts until these issues are resolved and validated in compliance with federal and state legal standards. 

Further contact must only occur if it involves documented proof of validation of this alleged debt. Any errors or fraudulent activity must be rectified before any collection attempt is initiated. Should you fail to comply with this demand, I will explore all legal remedies available, including reporting to the Consumer Financial Protection Bureau ( CFPB ) and pursuing legal action. 

Thank you for your prompt attention to this matter. I look forward to your immediate response and resolution. 

Sincerely, [ XXXX XXXX XXXX ] [ XXXX ] [ XXXX ] ---

Company response to consumer: Closed with non-monetary relief