Consumer complaint received 2016-10-20 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Application, originator, mortgage broker — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
My son XXXX XXXX XXXX, a XXXX XXXX, abused his position as myself and my husbands XXXX XXXX XXXX misappropriated all of my husband, XXXX XXXX XXXX XXXX, deceased, and my self, XXXX XXXX XXXX, retirement funds. XXXX XXXX SS # XXXX, XXXX XXXX XXXX, SS # XXXX, DOB., XXXX XXXX, XXXX. XXXX XXXX used an invalid Power of Attorney to control all of our resources, including our Social Security benefits, TAX refunds, illegally obtained rental income from our home of permanent residence, filed inaccurate Tax returns, used a Veteran Benefit Form XXXX, Examination for Housebound Status or Permanent Need for Regular Aid and Attendance, on file at XXXX XXXX, questioning my competence and who in writing told me that they WILL NOT accept my most recent POA, or show me any of my XXXX records. XXXX over medicated my husband and myself. My daughter XXXX XXXX, has the original XXXX Power of Attorney from the State XXXX. My daughter XXXX XXXX XXXX has a current XXXX Power of Attorney for the State XXXX where we are Permanent Residents. XXXX XXXX 's illegally obtained Power of Attorney was revoked by a lawyer in XXXX XXXX. The document was obtained by his lawyer, reported to the XXXX, 7 weeks before XXXX XXXX died of XXXX decease in XXXX XXXX 's home, in hospice. I want a complete accounting of ALL of our resources since XXXX XXXX became our XXXX XXXX, especially since XXXX. XXXX XXXX remortgaged my home, took out a huge sum of cash, used his illegal POA so that I can not even see MY MORTGAGE as I am the First " Borrower. '' The mortgage payment is more than my social security check which he used to pay his new mortgage. No court of law has declared me, XXXX XXXX XXXX as incompetent. XXXX XXXX should be held responsible, along with XXXX for fiduciary breach of duty committed dishonestly, with improper motive, and with reckless indifference to me and my husband, for their purposes. XXXX XXXX has thousands of clients. If he would do this to his parents what has he done to his other trusting clients?! XXXX XXXX refuses to return all of our financial documents, he has a lawyer, XXXX XXXX, who sent me a letter threatening Guardianship in the state of South Carolina. XXXX sent me a letter signed by XXXX XXXX, XXXX XXXX XXXX. Before they refused to accept my daughter 's power of attorney, XXXX told me that all three accounts, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and a joint accout, are completely empty. The last transfer was for XXXX $ out of my retirement fund, into my Wells Fargo bank account, and into XXXX XXXX 's XXXX XXXX XXXX account. I do not remember signing any documents, including the XXXX XXXX Attorney, giving away our rights. Over the last 5 years {$76000.00} went through my Wells Fargo account, clearly from our retirement funds, Social Security checks, TAX refunds, etc and than out again. I am now destitute and homeless. Elder abuse is a very serious crime. My son XXXX XXXX clearly knew that I was having XXXX issues, XXXX XXXX my husband suffered from XXXX for 15 years. XXXX XXXX was supposed to manage our funds so that we could retire with dignity. It does not matter about our Social Security numbers since my credit is now abysmal due to XXXX XXXX 's deceit and negligence. Wells Fargo will not show me the new mortgage, listing me, XXXX XXXX XXXX, as the XXXX XXXX, along with XXXX XXXX. I do not remember signing these documents and I do not approve of this mortgage. I did not receive XXXX sent from this transaction yet paid all the costs. My husband and I paid our original XXXX mortgage and XXXX XXXX is NOT listed on that mortgagee. How could Wells Fargo allow XXXX XXXX to satisfy that mortgage?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation