Consumer complaint received 2025-07-20 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Was not notified of investigation status or results
Company: DailyPay, Inc
State: IN

Complaint narrative:
Statement of Pay Discrepancy and Request for Audit NOTE I have about XXXX emails from DailyPay and myself that are just so unprofessional. I can not believe these people can start a company to steal peoples money. They don't care anything about their customers. IT IS JUST A PAYCHECK TO THEM .... AND NOT THEIR OWN ( lol ) I was employed by XXXX and utilized the DailyPay system to receive early payments for work performed. As an independent adult student responsible for my own finances, I relied on this system. Unfortunately, I encountered ongoing issues : every pay check I received was incorrect. The payment records and calculations between XXXX and DailyPay have never matched, leading to persistent discrepancies in my earnings. 

Despite notifying both XXXX and DailyPay multiple times, neither company has effectively addressed or resolved my concerns. I have personally spent more than three days thoroughly auditing my pay account for the past year, collecting all the data available from both organizations. I compiled this information into a spreadsheet that demonstrates the mismatched numbers, and I have provided this evidence to both partiesrequesting a full audit of my account. 

I suspect there is a technical problem or glitch within DailyPays system, but my reports and complaints have been ignored. My experience includes : Calling DailyPay at least XXXX times, spending hours seeking assistancewith XXXX resolution. 

Sending emails to both DailyPay and XXXX, attaching detailed documentation supporting my claim. 

Dealing with fees deducted by DailyPay that do not add up correctly based on the information provided. 

Receiving no follow-up contact or meaningful response from either company. 

Furthermore, I noticed my employer has withheld a substantial amount of taxes, even though I should have been classified as a 1099 independent contractor. This was not corrected despite raising the issue.

Due to the ongoing frustration and unresolved pay problems, I submitted my two weeks ' notice and left my position. My last day of employment was XX/XX/XXXX, yet I still have not received compensation that accurately reflects my work. 

To date, both XXXX and DailyPay have failed to conduct the full account audit I requested or even to properly acknowledge my concerns. I believe I am owed hard-earned money and both companies should be held accountable for ignoring my repeated requests and mismanaging my pay. This situation is unacceptable and deeply concerning. 

I am formally requesting : A comprehensive audit from XXXX on the jobs I was paid and what they reported to dailypay everyday for them to pay me. And a comprehensive audit form Daily pay on my entire account, all dates and amounts so I can be matched up with the dates of transfers and pay dates to prove my case that Daily pay numbers don't match XXXX numbers they say they paid me. DAilypay has help my money. 

Immediate correction of any and all payment discrepancies, XXXX XXXX Daily Pay as two different audits then bring them both together to compare. They WILL NOT MATCH. I HAVE WASTING WEEKS ON DOING THIER JOB MYSELF ONLY TO SPEND HOURS ON THE PHONE WITH THEN NOT LISTENING. NOW its been 4 months and I left my job and NOTHING.. These XXXX companies have not even tried to work together to understand what I am talking about. How can they work for each other and not work together to solve important issues? BAD BUSINESS ON BOTH ENDS. do not even work together to resolve issues for the hard working employee. 

A clear explanation regarding the tax withholdings on my payments, Proper compensation for the work I performed. 

I expect prompt resolution and communication regarding these matters.

Company response to consumer: Closed with explanation