Consumer complaint received 2025-12-22 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
On XX/XX/XXXX, this year we were invited to a info meeting provided by XXXX to receive details and info on getting out of your Timeshare. After listening to the services offered we were told by the speaker XXXX that they would need to review our account with Ascendant Holidays to see if we qualified for their help. Tradeline rep XXXX XXXX and XXXX XXXX returned with a worksheet on Ascendant Holidays stating our management fees will be increasing and advising that they would be able to help us get out of our timeshare. The fee for their services was {$1000.00} which we would have to pay now to get the ball rolling and a cease and desist letter will be sent to Ascendant and for us not to reach out to XXXX. We were concerned by the info which XXXX and XXXX brought to us including maintenance fees increasing, taxes and other items which we didn't know we were paying, so we wanted to wait while we researched their info ourselves but they insisted the info was true and that by reaching out to XXXX, it would only give them the option to try and keep us by lowering fees for a certain amount of time and that is why we would need to start right away if we wanted out. So with the pressure of trying to just leave and knowing we had 3 days to cancel if need be, I provided my credit card ending XXXX for the {$1000.00} or so I thought. 
When XXXX returned with the receipt, I was shocked to see that he had charged {$8500.00} on my card which only had a {$6700.00} credit limit! He advised me that they had submitted us for financing and we were approved by XXXX creditors, XXXX being XXXX 's XXXX and that over the weekend we would get emails from the approved cards and all we would need to do is balance transfer the {$8500.00} amount over to the card of our choice. After the shock that the charge actually was pending, I really wanted to cancel this contract as it seemed unreasonable to me that they would just charge that amount on my card, but even more, I was upset that Bank of America did not contact me about the card being over limit and or if it was a valid charge. If they had, this nightmare would NEVER have happened! We again asked XXXX about the XXXX card approvals and he had another rep come and talk to us saying again that we were approved by XXXX credit card XXXX and would receive the confirmations via email within XXXX business days, now this was on a Friday so with that we thought we would at least hear something by Monday or Tuesday. 
On XX/XX/XXXX, we received notification that we were NOT approved by XXXX Bank, which we assumed was XXXX of the XXXX creditors we were supposed to be approved by and that was the ONLY email response we received. Later in the next month we did receive a letter from XXXX XXXX also declining us, there were NO credit card approvals at all. Another SCAM! Now this is where things go far left. This same day we contacted BofA in reference to the {$8500.00} charge showing pending on our card. Bank rep XXXX advised us that since the charge was pending we would have to wait till it processed then it would decline and drop off. He advised that he would flag the vendor and since the amount was over the limit it should decline, so not to worry. So when we saw it dropped off our account we were very pleased and contacted XXXX to advise of what had happened. Well, on XXXX XXXX, XXXX resent the charge again! And again, no notification from the bank, and again we did not have the funds available. So we called the bank on XXXX XXXX and spoke to XXXX who was just as confused as we were. She said XXXX had NOT flagged the merchant and that the card had insufficient funds and it should have declined the charge. So again, why did Bank of America allow processing without authorization?! Now the only way to stop it from processing was to cancel and get a new cc, which we did. However, XXXX also submitted a claim for us to get this cleared up and she said the merchant would be flagged. Claim # XXXX was issued on cc ending XXXX, this was the best way to stop the merchant from resubmitting the charge, per XXXX and that we should submit via fax any and all the details of this occurrence to the claims department. 
After receiving our new cards, we noticed that the charge had been transferred over to the new cards and again, even though we were never contacted or notified that we were over the limit, Bank of America approved the {$8500.00} amount and dismissed our claim. I am so upset now I wanted to contact the police, fraud, CFPB, and anyone who would listen as this is just crazy to me! I intend to take this to the news channel and see if they can do anything as BofA declined my claim after faxing all requested details and info to the claim department and even after sending them the email from XXXX XXXX XXXX were reaching out to us, which is included with the attachment, to finalize the cancelation and then all documents were faxed to XXXX, which is the fax number provided to us by BofA, XXXX still declined to approve the claim, for the XXXX time!!! First, this should have never been approved as the amount was over the limit and we were only supposed to be charged {$1000.00}. What is going on and why is BofA handling this so poorly?! The XXXX company has a very bad reputation for being a scammer and we are now in the vicious whirlpool of the blame game, the bank says it never got cancelation of the companies services, which it really does not matter when the bank should have declined the charge in the first place, but when given complete details and faxed docs on the issue, they still allowed the merchants to have funds which we did not authorize or have in our account and now we are expected to pay for services we never received or authorized. This is a disgrace and should never happen to anyone without proper authorization or notification before processing a member 's account. Please ALERT and inform every card member of these devious actions performed by Bank of America. No one should be forced to pay for an unauthorized charge with funds they never had in the first place! BofA just gave money to the scammers which makes me think this could be an inside job.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief