Consumer complaint received 2024-04-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: WV

Complaint narrative:
Nothing seems correct nor has been correct nor fixed with my student loans. I've been paying on since XX/XX/XXXX. They started with XXXX XXXX then transfered to XXXX then some where taken over by Aidadvantage and two others where kept with XXXX. According to them I have paid XXXX of interest just interest not including the captialized interest. I've paid XXXX on the principal. According to there email response " The disbursement amount of the loans was {$36000.00} ''. As of today XX/XX/XXXX according to the website that total is now {$44000.00}. 

XXXX also has a two other set of my loans which are private FFELP. Original amount XXXX. Now {$6900.00}. I've paid XXXX in interest and XXXX towards principal for a total of XXXX. 

From what I can gather XXXX XXXX / XXXX are at fault and have failed to apply payments correctly as well as captializing interest in order to increase the principal. Putting loans in Forberance multipule times without my permission to increase the principal. Adding rebate reversals applying payments late as well as submitting income repayment applications late or delayed in order to increase the principal. I mean look at the amount of just interest paid. That on top of taking out student loans then needed. I went to XXXX XXXX XXXXXXXX for one and I had grants etc totaling over {$20000.00}. 

I have reached out to XXXX and Aidadvantage as well as the Education Department. 

Response from XXXX I'm happy to assist you with your XXXX loan history and hope you find the following information helpful. The Aidvantage loan ( s ) you're inquiring about is a Department of Education ( ED ) owned loan. All ED owned student loans previously serviced by XXXX were transferred to Aidvantage and are no longer accessible to XXXX. You will need to call your new ED loan servicer, Aidvantage, at XXXX with any concerns regarding the ED loan ( s ). Your XXXX owned XXXX XXXX loans were disbursed on XX/XX/XXXX. From disbursed through XX/XX/XXXX, these loans were in a School Deferment and their six-month grace period. They first entered Repayment on XX/XX/XXXX. The manner in which Accrued Interest is treated during deferment varies by loan type. Subsidized loans : You are not responsible for the interest that accrues on your subsidized loans during deferment because the federal government will pay it on your behalf. Unsubsidized loans : You are responsible for the interest that accrues on your unsubsidized loans during deferment. Interest is capitalized ( added to the loan principal balance ) at the end of the deferment period. Please be aware that Capitalized Interest increases the total cost of your student loans. Although you are not required to do so, you may make payments at any time. Since entering Repayment, your loans entered a period of Forbearance for one month which began on XX/XX/XXXX, and ended on XX/XX/XXXX. My review of your account history confirmed that you verbally agreed to the onemonth Forbearance with our Customer Care Center on XX/XX/XXXX. Confirmation of the approved Forbearance was then sent to your XXXX XXXX. Beginning with the XX/XX/XXXX due date, your loans were entered into the Income Based Repayment ( IBR ) plan. From XX/XX/XXXX, through XX/XX/XXXX, your loans received a {$0.00} monthly payment amount in the IBR plan. No payments were received on your XXXX loans during that period. For your convenience, your transaction history, including declining balance, is available through your XXXX account. Simply select Account History from the main menu. On the Account History window, select By Loan from the Display drop-down menu. This displays a loan drop-down menu where you can select which loan you'd like to view your transaction history. In the Date Range drop-down, you can select specific increments of time or Life of Loan to see the entire loan 's transaction history. You can also see your most recently scheduled and processed payments on your Account Summary under Recent Payments. Best Regards, XXXX, Loan Servicing Specialist Your loan servicer Your loans are serviced by XXXX XXXX, XXXX ( NMLS # XXXX ). ref :! XXXX. ! XXXX : ref -- -- -- -- -- Original Message -- -- -- -- -I have noticed that I am missing years worth of payments that I made not showing up my accounts history including the loans that went to aidvantage. Year XXXX from what I've seen thus far. Plus you put me in forberance several times without my permission nor did you notify me. Some of this looks to have happened when it was with XXXX XXXX and switched to XXXX. I have paid well over what I orginally took out and yet owe way more then what I took out. How is this correct? Do I really have to hire a lawyer just to get this corrected? 

Response from aidadvantage Thank you for reaching out to us about your account. I hope this response is helpful. The payment history for your loans is available at XXXX. Please select the account history page, all loans under display and then life of loan under date range. This will show payments starting in XXXX of XXXX. The first payment due on your account was XX/XX/XXXX. The payment history for your loans is available at XXXX. Please select the account history page, all loans under display and then life of loan under date range. This will show payments starting in XXXX of XXXX. The first payment due on your account was XX/XX/XXXX. If you feel there are missing payments please review the following information. If you feel there are missing payments please review the following information. We're sorry to hear that a payment may be missing from your account. We're sorry to hear that a payment may be missing from your account. In order for us to locate this payment, we ask that you please send a clear copy of the front and back of the canceled check. In order for us to locate this payment, we ask that you please send a clear copy of the front and back of the canceled check. For your convenience, you can use our Secure Document Upload feature to upload copies of your canceled check online by logging into your aidvantage.com account. Select Inbox/Upload from the main menu. Locate and select the Canceled Check, Money Order, or Bank Statement document type, click the Next button, and follow the instructions. For your convenience, you can use our Secure Document Upload feature to upload copies of your canceled check online by logging into your aidvantage.com account. Select Inbox/Upload from the main menu. Locate and select the Canceled Check, Money Order, or Bank Statement document type, click the Next button, and follow the instructions. Or you can fax the copies to us at XXXX or mail them to : Or you can fax the copies to us at XXXX or mail them to : Aidvantage - Official Servicer of Federal Student Aid XXXX XXXX XXXX Aidvantage - Official Servicer of Federal Student Aid XXXX XXXX XXXX XXXX, TX XXXX XXXX, TX XXXX If you're mailing or faxing your documentation, be sure to include your Account Number. If you're mailing or faxing your documentation, be sure to include your Account Number. If a copy of the canceled check is not available, please provide a copy of the bank statement identifying the payment in question. Note that if the payment was made electronically, the trace or reference number for the payment will be necessary. If a copy of the canceled check is not available, please provide a copy of the bank statement identifying the payment in question. Note that if the payment was made electronically, the trace or reference number for the payment will be necessary. The disbursement amount of the loans was {$36000.00}. As of XX/XX/XXXX {$15000.00} ( {$1300.00} principal and {$13000.00} interest ) has been repaid. The disbursement amount of the loans was {$36000.00}. As of XX/XX/XXXX {$15000.00} ( {$1300.00} principal and {$13000.00} interest ) has been repaid. Best Regards, Best Regards, XXXX, Loan Servicing Specialist XXXX, Loan Servicing Specialist Aidvantage - Official Servicer of Federal Student Aid -I have noticed that I am missing years worth of payments made and that my loans have been put in foreberance without my persmission in the past. The years missing are from XXXX from what i've seen so far. XXXX XXXX had them till XXXX to them over. I have made my payments on time yet I owe alot more then what I took out. I've already paid way more then what I took out. How in the world is this allowed and will I need to get a lawyer just to get this corrected.

Company response to consumer: Closed with explanation