Consumer complaint received 2025-11-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Block, Inc.
State: TX

Complaint narrative:
I am not interested in providing information on exactly what happened, the bottom line is this banking rule that merchants can request and get new updated account information is ridiculous. I don't understand how anyone can feel that a banking institution that a consumer chooses to put their own hard working pay check in, can make a decision to pay a merchant regardless to weather I had a previous relationship with them or not. In todays economy, any economy, it should be my choice of who I want to pay and when. The bank that I choose to have my pay deposited into should NOT have any discretion when it comes to that. So are banks are excluded from providing a fiduciary of care to their " deposit only '' clients? Help me understand please! I don't get it. Like what everyone should be doing, trying to get a handle of their own finances, if I cancel the debit card I gave a merchant for their service, in the event they can't charge it, they should interrupt my service until I get BACK with them to update my own payment information. Why does it make sense that a bank should be able to provide a merchant or any agency with MY UPDATED ACCOUNT INFORMATION? IT'S MY ACCOUNT INFORMATION! It's just like PersonalHealthInformation, you can't just go giving that out willynilly, my financial information is just that private. I have a payment issue at XXXX XXXX, they told me to cancel and get a new card, why did they give the problem merchant my new account information? They closed my XXXX debit card now I have to go into the bank to get cash or write a check. CashAPP I linked an account to them to be able to transact my own transactions there, a strange payment comes thru there, I had only {$2.00} on the account and they take it upon themselves to send a payment thru to my liked account. LIKE XXXX! PLEASE EXCUSE MY LANGUAGE, BUT XXXX?! I had paid a bill for a friend with my CashApp card it was XXXX, then one day I actually sold stock to pay a bill for myself, CASHAPP allowed that company to charge my card almost {$200.00} when I asked them to dispute that charge for me, they told me NO because of the previous charges I did authorize. I have no way to contact those people to let them know not to charge my card because its not my account, and if I did get a new card, they would just give out the new account information. It is not the banks business to pay who I owe for me. If it was my mortgage, lights or water, something essential to my families well being, they would've return that payment, they would not pay the merchant if money was not in the account, so why should they be able to pay at their own discretion if the money is in the account? They won't pay if they have to eat any overages, but so long as the already strapped consumer has it in their account, even if they cancel that method of payment the banks can take it at will? Whatever the service is that authorizes merchants to get consumers updated payment information at will should not be allowed and in my opinion is illegal. Banks should not be ale to do this, I pay {$10.00} a month for this account, they should do what I tell them to do with my money.

Company response to consumer: Closed with explanation