Consumer complaint received 2025-06-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account — 
Company: Paypal Holdings, Inc
State: MD

Complaint narrative:
Subject : Formal Objection to Unjust Permanent Suspension Inconsistent Enforcement Consumer Financial Protection Bureau Complaint No XXXX Dear XXXX XXXX XXXX , I am writing to strongly object to the permanent suspension of my PayPal account . Frankly, I am deeply frustrated and angered by the unjust and inconsistent enforcement of your policies in this case. 
Let me be absolutely clear : I have never used my PayPal account to sell, distribute, or create adult content. The payments I received were strictly for social media promotion services on XXXX  ( formerly XXXX ), including retweets and promotional packages based on my large following. These transactions in no way violated XXXX XXXX XXXX XXXX. You response to my Consumer Financial Protection Bureau was absolutely uselessit offered no information whatsoever beyond what you stated when you suspended my account. You can not be judgy, jury, and executioner when youre accusing someone of something such as selling adult ( XXXX ) content. You can not make those assumptions falsely against people without being held accountable to some degree. 
What is especially infuriating is that PayPal appears to have acted on an assumption without concrete evidence. Meanwhile, I can point you to numerous XXXX  users who openly and blatantly sell explicit XXXX  content using PayPal as their primary payment methodusers who have been doing this for years without consequence. It is appalling that PayPal would aggressively target my accountone that was fully compliantwhile willfully ignoring people whose violations are public, repeated, and undeniable. 
I am providing screenshots and specific examples of these ongoing violations. This person is @ XXXX on XXXX and his paypal is Why did you not wish to pursue them with the same level of scrutiny you applied to my account. I ask : where is the fairness? Where is the consistency? Why was I treated as guilty without a real investigation, while others continue to operate in clear violation of your policies? This XXXX  user ( with an adult content page ) advertises the sale of his adult XXXX XXXX on an almost daily basis and states he takes paypal and only paypal as payment. 
I demand that you reopen and properly review my case with this information in mind. I have always been willing to comply with XXXX terms, and I expect the same fair and balanced treatment that every customer deserves. Additionally, if the individual whose screenshots and evidence I forward maintains his account going forward, I will not hesitate to consult the appropriate authorities as well as request legal counsel against Paypal for targeted unwarranted harassment and termination of services stating FALSE information in doing so. 
I look forward to your prompt response. And please, in the future, please refer to me as XXXX XXXX. My name is XXXX XXXX. I am a medical doctor, and this title was hard earned and deserved. 
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX

Company response to consumer: Closed with explanation