Consumer complaint received 2024-12-02 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: FREEDOM FINANCIAL NETWORK
State: TX

Complaint narrative:
I signed an agreement to repay debt on a {$5000.00} line of credit that Freedom Debt Relief 's retained lawyer from the XXXX XXXX XXXX XXXX settled with XXXX XXXX now at that time for {$11000.00} in XX/XX/XXXX. The agreement called for a payment of {$1100.00} on XX/XX/XXXX and {$210.00} per month for the subsequent 48 months, I was agreeable to paying it. However, Freedom Debt Relief never paid XXXX XXXX although there was enough money in the special account they established to withdraw money from my account to make the agreed payments. Freedom Debt Relief had me contact the lawyer, whose assistant at the law firm would send emails apologizing and proclaim that the problem of no payment was being solved. I agreed to a second modified agreement they worked out with XXXX XXXX but once again failed to pay in XXXX of XXXX and failed then again in XX/XX/XXXX. I know that I communicated with both Freedom Debt Relief and their lawyers at least 3 times over 6 months through emails from XXXX through XX/XX/XXXX inquiring as to why they had not paid XXXXXXXX XXXX I received no coherent response, and subsequently no response at all. They continued to collect their monthly fees, so I demanded they return the money left in the account by XX/XX/XXXX which they did. However, XXXXXXXX XXXX XXXX attorneys were frustrated with the continual lies and did not want to reach any type of negotiated settlement with me but a full payment of the outstanding debt that I could not pay, if memory serves me regarding a phone conversation with XXXXXXXX XXXX lawyers at the XXXX XXXX XXXX. ================================================================-= Now I have a Receiver in XXXX that is garnisheeing my personal XXXX XXXX XXXX account, demanding {$19000.00}. However, I was never served regarding his claims to {$19000.00} nor do I believe they properly served the attorney who was representing me out of an XXXX XXXX location in XXXX XXXX OK. That lawyer is now located in XXXX XXXX and if served he certainly did not alert me of a hearing date of XX/XX/XXXX. I have checked with the Coordinator of XXXX XXXX XXXX XXXX XXXX who is hesitant about talking or providing me any answers to whether they established a hearing date for this matter on XX/XX/XXXX. When I filed a Freedom of Information Request XXXX XXXX XXXX XXXX XXXX Coordinator gave me the internet link to search the XXXX XXXX XXXX website for hearings. There is nothing that shows a hearing occurred by a Retired Judge, XXXX XXXX XXXX on XX/XX/XXXX in XXXX XXXXXXXX XXXX XXXX XXXX XXXX, nothing regarding the XXXX case that was last held in a hearing before Judge XXXX XXXX XXXX XXXX of XXXX. That is the only hearing on record that shows but nothing in the year XXXX. ================================================================ Due to the errant conduct of Freedom Debt Relief and their lawyers I am now being harassed by an alleged court appointed Receiver, XXXX XXXX XXXX, of XXXX, Texas for {$19000.00} for an original credit card line of {$5000.00} ten years ago in XXXX. I still have problems attaining credit due to the original court order that could have been cleaned up and completed by the end of XXXX if Freedom Debt Relief had simply honored the agreement and made the payments as we agreed to XXXXXXXX XXXX

Company response to consumer: Closed with explanation