Consumer complaint received 2015-05-09 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: NATIONSTAR MORTGAGE LLC
State: OK

Complaint narrative:
XXXX/XXXX/2015 ... ..Your confirmation number is XXXX. 
i paid my XXXX 2015 mortgage payment IN FULL via the nationstar website ON XXXX XXXX 2015 and when i login to my account now your website is now NOT giving me credit for paying my mortgage on XXXX XXXX 2015 and there and no pending transactions showing i paid the XXXX XXXX 2015 mortgage payment in full ... .I NEED TO GET CREDIT FOR PAYING MY MORTGAGE ON TIME IN THE MONTH OF XXXX XXXX 2015 USING your confirmation number XXXX ... HELP??? DID YOU POST MY ACCOUNT ON TIME??? WHY IS N'T THERE ANYTHING SHOWING UNDER MY PENDING TRANSACTIONS i paid on time??? 
did you post my mortgage payment IN FULL for XXXX XXXX 2015??? i paid the XXXX 2015 mortgage payment in full with my XXXX XXXX checking account ... 
Nationstar MortgageMonday, XXXX XXXX, 2015Thank you for making a payment at MyNationstar.com! 
Below are your payment details : From Account : XXXX Bank and XXXX XXXX Account : Loan Number XXXXPayment Date : Monday XXXX, 2015Payment Amount : XXXXTransaction Fee : XXXXAdditional Escrow : XXXXAdditional Principal : XXXXOther Amount : XXXXTotal Payment : $ XXXX confirmation number is XXXXYOU NEED TO FIX MY ACCOUNT AND APPLY MY PRINCIPAL WHEN I PAY EXTRA TOWARDS PRINCIPAL DO NOT APPLY IT TO FEES!!! PER THE ACCOUNT INFORMATION ABOVE I PAID {$20.00} EXTRA TOWARDS REDUCING MY PRINCIPAL AND YOU PEOPLE APPLY IT TO FEES???? THAT EXTRA {$20.00} WAS SUPPOSE TO BE APPLIED TO PRINCIPAL!!! WHEN I PAID AND PER THE TRANSACTION ABOVE {$20.00} EXTRA IS TO BE APPLIED TO PRINCIPAL ... DO YOU GET THAT???? WHEN I PAY TOWARDS THE PRINCIPAL APPLY IT TOWARDS THE PRINCIPAL!!!! ALL YOU PEOPLE DO IS CAUSE ME PROBLEMS THEN I HAVE TO CONTACT THE CONSUMER FINANCIAL PROTECTION BUREAU AND REMIND THEM YOU HAVE NOTHING TO DO WITH LENDING AND WHAT SCAM ARTISTS YOU ARE ... WHY CA N'T YOU ALL GET AN EDUCATION OF SOME KIND THEN DO THINGS AS THEY AS SUPPOSE TO BE DONE WHY DO YOU ALWAYS HAVE TO COMPLICATE THINGS??? I 'M ONLY STUCK WITH YOU ALL BECAUSE I REALLY DID MY HOME LOAN WITH XXXX AND SOMEHOW YOU SCAM ARTISTS GOT A HOLD OF MY LOAN AND TRY TO XXXX ME EVERY CHANCE YOU GET!!! 
the XXXX website is down and not working because it will NOT let me hit the submit button to submit my complaint so since you senators created the bill to found the CFPB you need to hear my complaints. per the information below i paid my mortgage and {$20.00} extra towards paying down the principal and nationstar mortgage applies the money to " FEES '' so my principal DID NOT go down an extra {$20.00} ... my XXXX scam artist mortgage company applied that money to fees and not towards taking down the principal ... HELP??? 
Nationstar MortgageMonday, XXXX XXXX, 2015Thank you for making a payment at MyNationstar.com! 
Below are your payment details : From Account : XXXX Bank and XXXX XXXX Account : Loan Number XXXX Date : Monday XXXX XXXX, 2015Payment Amount : XXXXTransaction Fee : XXXXAdditional Escrow : XXXXAdditional Principal : XXXXOther Amount : XXXXTotal Payment : XXXXYour confirmation number is XXXXthis is my message to nationstar : YOU NEED TO FIX MY ACCOUNT AND APPLY MY PRINCIPAL WHEN I PAY EXTRA TOWARDS PRINCIPAL DO NOT APPLY IT TO FEES!!! PER THE ACCOUNT INFORMATION ABOVE I PAID {$20.00} EXTRA TOWARDS REDUCING MY PRINCIPAL AND YOU PEOPLE APPLY IT TO FEES???? THAT EXTRA {$20.00} WAS SUPPOSE TO BE APPLIED TO PRINCIPAL!!! WHEN I PAID AND PER THE TRANSACTION ABOVE {$20.00} EXTRA IS TO BE APPLIEDHELP???

Company response to consumer: Closed with explanation