Consumer complaint received 2025-08-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
In I believe XXXX I used the drive up atm to deposit XXXX ( amount may vary but they won't tell me the last deposit amount or the exact date of any account activities including the date of the restraint they placed for suspected fraud, etc ). When punching the deposit amount into the screen I missed a XXXX on the amount at the end. Resultant of my mistake I was credited XXXX tenth what I actually put in the envelope due to the missed zero at entry. I learned of the issue and physically went to the branch where I had made the deposit. I explained they said it wasn't possible that there was XXXX the entered amount at the atm. I asked for further understanding like an explanation of procedures followed to ensure this integrity and they flat refused. Then they called me a fraudster kicked me out of the branch and I believe let the main branch know I was claiming this and likely headed to their location because I did go there directly and was cut off before betting to the line and escorted put. Again i was accused of fraud and escorted out. I was told to stay out of their bank and that no one was going to investigate my claim of being credited only XXXX tenth of the contents of the envelope. I made calls reluctantly and got nowhere. I lost literally everything over that. A job because I lost a car that was required for the job and thst because the down payment was a XXXX XXXX  due within XXXX  days of my cashing my tax refund. I was called a degenerate liar by family and in under XXXX was living XXXX XXXX XXXX  unemployed and without the support of my brother his wife and my XXXX nieces. They have all treated me like a pos since then. The job would have paid prevailing wage XXXX XXXX projects for at least the 6 months or so left in the season. I had been certified and the employer was counting on me to have my own transportation as required in the beginning. I lost future work with the company who I let down. This whole deal is just an extension of XXXX. Only they waited XXXX  years from the event and sent me XXXX dollars. That's XXXX bucks a year but it cost me over XXXX in the next half a year. They would have charged me XXXX bucks a day if I owed them. Over XXXX years that would be XXXX dollars. The check they sent me went to an address I never used with them but hadn't lived at since XXXX the falling they sent it XX/XX/XXXX of XXXX. So the letter said they sincerely apologized. It said the restraint was for suspected fraud but they have a commitment to make things right and they hope the amount is adequate and they also called the restraint unnecessary. They were in the midst of wide spread consumer " gaming '' and at the same time accusing me of fraud while they took essentially XXXX since the account was restrained and assessed penalties as well. They closed the account while it was in the red and I believe I wound up with a credit thing due to that. But it was XXXX ago now and XXXX before they did anything about it and then only to insult me with a wholly meager amount that os roughly XXXX percent of my actual loss. How can they be charged with financial crimes ordered to pay XXXX then allowed to give me XXXX XXXX  XXXX XXXX  later. XXXX if I recall right snd they get ahold of me via unproven XXXX address and they send the check there. I don't live there now so it finally got to me the check and the other letters from XXXX and XXXX, XXXX  years later than they sent it. It said on the documents i was to call if the amount wasn't adequate. The same documents said the restraint was not because of fraud which I of course knew from the very beginning was the case. That I was losing every dollar I had, the job the place to live the vehicle the trust of family. I don't know what to do but they finally got me to executive services who opened a complaint and 12 days later they referred me to another department called customer advocacy group. Or remediation. They closed the complaint .. they addressed none of emails they told me nothing about what they looked at what the info looked like. They didn't tell me if they found my XXXX XXXX XXXX account. Nothing. Just call customer service and they'll send me to remediation. Then I got cold transferred and XXXX was useless to be honest and she said she would have to get me to the right department because she was escalations and not allowed to assist me in my issue. I asked who she would send me to and she said executive services. Where I just spent 12 days then got told to try remediation. I asked for the consumer advocacy group and was told there was not a department with that name They are transferring me all over intentionally. They are still trying to steal from me. They're still lying to me. By court order they are sending me apologies and attempting to XXXX me over again. They need to pay me XXXX dollars plus go to court over the losses I suffered The allegation of fraud was put down and the fraud alleged was my saying the deposit was XXXX. So if they apologize then say the restraint was unnecessary that means they determined I was telling the truth. So where is my XXXX? What are my options because they are still lying and trying to dodge my calls and they are still stealing from me even though ordered to get lawful. I have been run around, had my transfers misdirected and all around have not seen any commitment to make things right on their part.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation