Consumer complaint received 2024-08-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Formal Request for Correction of Credit Report Inaccuracies Case Numbers : XXXX ( XX/XX/XXXX ) and XXXX ( XX/XX/XXXX ) Dear CFPB, I am reaching out to request your assistance in resolving persistent inaccuracies on my credit report issued by Experian. Despite my continuous efforts to correct these discrepancies directly with the credit reporting agency, it remain unresolved, adversely impacting my creditworthiness. 

Specific Request and Legal Justification Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i ( a ) ( 7 ), I am entitled to a detailed explanation of the processes used to verify disputed information. I have raised issues related to my XXXX XXXX account ending in XXXX ; XXXX confirmed under claim number XXXX that this account is accurately reported as " Paid as Agreed '' with no late payments. However, Experian has not updated this information, despite my multiple disputes through both the CFPB portal and postal correspondence. 

On XX/XX/XXXX, Experian communicated their investigation results via email, noting, " In some instances, we are able to determine whether the disputed information should be changed or deleted without having to contact the furnisher or the vendor. '' Nonetheless, their communication through the CFPB portal did not adequately reflect this resolution, leaving the case unresolved. This situation raises concerns regarding the thoroughness and validity of their investigation. 

Request for Documentation and Compliance I respectfully request the following : XXXX. Comprehensive Verification Process : An extensive account of the verification process, including all documentation, communications, and procedures involved. This should detail the investigation methods, contact details for all engaged parties, and evidence supporting the reported late payments. 

XXXX. Proof of Permissible Purpose : Written confirmation that explicit authorization was granted for the reporting of the disputed items, as stipulated by 15 U.S.C. 1681b. In the absence of such authorization, the inclusion of these items in my credit file is unlawful. 

If the requested documents and verification are not provided within XXXX  days, I will have to take immediate measures to : - Eliminate the erroneous information from my credit report. 
- Correct the report to accurately show the account as paid without late payments. 
- Remove any unauthorized entries lacking the required written authorization. 

Legal Consequences for Non-Compliance Failure of the credit reporting agency to comply with these legal obligations will compel me to pursue all available legal remedies, including seeking monetary damages for inaccurate reporting and non-compliance with the FCRA. 

Request for CFPB Intervention I respectfully urge the CFPB to ensure that Experian fulfills its legal responsibilities under the FCRA. Maintaining the accuracy and integrity of reported information is crucial, and your assistance is vital in rectifying these issues and restoring the accuracy of my credit report. 

Attached are my credit reports for XXXX and XX/XX/XXXX, which clearly indicate the disputed inaccuracies. 

Thank you for your prompt attention to this matter. I look forward to your response and the necessary corrective actions from the credit reporting agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation