Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
This is supplemental information from the last complaint. Between WELLS FARGO XXXX XXXX THIS IS CONCERNING A CASE FRAUD!! URGENT complaint THIS IS SUPPLEMENTAL INFORMATION FROM MY FIRST REPORT AGAINST WELLS FARGO ID FOR COMPLAINT XXXX XXXX and Wells Fargo are being dishonest and then meanwhile they have {$1000.00} of my money and theyve been dragging this out for XXXX months so this is about againstXXXX for deceptive, fraudulent practices of policy violations, and fraud scam that is a regular occurrence. I am file this couple against XXXX for what I believe to be deceptive unfair fraudulent business practices that directly cost financial loss in constructed my ability to resolve unauthorized transactions in a customers account. XXXX UNAUTHORIZED TRANSACTION in my checking account. XXXX IS NOT FOLLOWING. ITS ONLY MANDATORY CANCELLATION POLICY .. booking.com as a mandatory policy required a hotel to sign in confirm cancellations this policy is supposed to protect the consumer and provide improved HOWEVER booking.com NEVER PROVIDE THEIR MANDATORY POLICY EMAIL!! com is using. Its a mandatory policy as a way to prevent refund.s XXXX never provided the hotels signed confirmation because this email doesnt exist did not follow their own mandatory process. That was meant to deceive the customer and prevent XXXX makes it impossible to complete the steps required their policy. They are obstructing their own mandatory policy by pretending to send an email in truth there was no email .. THATS CALLED FRAUD and they may UNAUTHORIZED TRANSACTION REVERSAL REFUND in my account of reversal refund is only legal when the bank has paid the claim thats wellsfargobooking.com did not bother to make sure the claim was a unauthorized transaction in my account. XXXX LIED TO WELLS FARGO. Wells Fargo appXXXX did she file a claim? XXXX was dishonest and said no. Wells Fargo took that as law took back provisional credit and close the case, without coming to me for supportive documents in XXXX of them I had to prove file to claim.. This is not an accident. This is regular practice of regular fraud, systematic failure that prevents customers and consumers from obtaining refunds and providing cancellations. It is meant to deceive its FRAUD SCAM!! during the dispute XXXX to said to Wells Fargo that I had no communication with him in Wells Fargo was wrong for not checking with the customer for supportive documents BOTH PARTIES ARE TRYING TO KEEP THEIR MONEY!! I have exclusive documentation showing communication tips cancellation attempts multiple email attempts. It became clear that the email didnt exist, but its their policy and I think that thats considered as broad this practices this misrepresentation has hardly financially and it is harming booking.com conduct appears deliberatelydeceptiveXXXX Behavior is not a simple mistake. It includes ignoring their own mandatory cancellation policy, failing to same request verifications emails providing false information to the financial institution of Wells Fargo creating a process that consumer can not complete their obstructing their own mandatory policy as a way to commit fraud against the consumer and I THE EMAIL TO EXIST!! booking.com MADE AN UNAUTHORIZED TRANSACTION REVERSAL REFUND rehearsal refund only count when Wells Fargo pays the claim XXXX did not bother to investigate with the claims paid it. Wells Fargo did not pay it because Wells Fargo is not being honest either they let me on about this email for XXXX months known for a while. It didnt exist. Its pretty brilliant. Have a mandatory policy of an email that needs to be signed to get the money back but just dont send the email! XXXX fail to follow it on the mandatory policies failed to seem required cancellation. Emails provided false information consistently with Wells Fargo and basically they both by each other!! I HAVE FILED AND SMALL CLAIMS A COURT DATE XX/XX/year> FOR REFUSING MY REFUND AND LEAD ME ON TO SIGN A REFUND THAT DIDNT EXIST.!! XXXX. Owes me {$500.00} for the cancellation refund in an additional XXXX that was taken from my account on authorized as a rehearsal refund, but they never checked to see if the claim was paid!!!! so basically theyve been running a scam on customers using a mandatory policy email in order to get your money back and they dont send an email and then lie to the bank institutions when theyre called and Wells Fargo that fault as well for not contacting a customer for supportive documents so basically theyre both blaming each other.!! XXXX is committing fraud on a regular basis. Please do a thorough investigation. These XXXX cases are in a try together.. THE LAWSUIT FOR SMALL CLAIMS XXXX XXXXawyer offered me a {$500.00} settlement WHICH I REJECTED THEYRE WILLING TO GIVE ME THE XXXX FOR THE REFUND OF THE ROOM, BUT XXXX REFUSING TO GIVE ME THE ADDITIONAL XXXX THAT THEY TOOK FROM MY ACCOUNT UNAUTHORIZED!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation