Consumer complaint received 2025-07-08 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: BSI Financial Holdings, Inc.
State: AK

Complaint narrative:
I have experienced an enormous amount of dysfunction, unprofessionalism, and an insurmountable amount of anguish because of the serious dereliction of duty as well as BSI 's inability to exercise due diligence with quality control in all aspects in servicing my mortgage loan. I have attached some data and information ( Modification Agreement, Loss Mitigation Application, and screen shots of the web portal as well as my last mortgage statement. Also, I have attached a case that demonstrates the many legal issues BSI has and is involved in as well as a the Consumer Financial Protection Bureau order for furnishers of credit or organizations who report consumer credit activity as BSI has violated my FRCA rights. BSI 's gross negligence and massive mis-handling of the mortgage account in question is listed in the subject line.

BSI 's inability to preform on servicing the loan, finalizing the modification, reporting negative activity to all the credit reporting agencies, and sending me a loss mitigation application after finalizing the trial period as well as meeting all documentation and financial obligations and objectives to include signing and notarizing the new mortgage contract as well as ensuring payment rendered for all three trial payments ( XXXX, XXXX & XXXX ) held by myself were adhered to strictly. 

BSI has faced several lawsuits and regulatory actions related to mortgage servicing practices. The Consumer Financial Protection Bureau ( CFPB ) has settled with BSI over violations of the Consumer Financial Protection Act, RESPA, and TILA related to mortgage servicing transfers and escrow handling. 

Additionally, the New York Attorney General has cited BSI for failing to properly implement loss mitigation procedures during the COVID-19 pandemic. Other lawsuits involve claims of wrongful foreclosure, improper fee assessments, and inadequate document management systems.

Key Issues and Actions : CFPB Settlement : The CFPB found that BSI failed to accurately transfer loss mitigation information, handle escrow accounts properly, and adequately oversee service providers during mortgage servicing transfers. 

New York Attorney General Action : BSI was found to have failed to properly implement loss mitigation procedures during the COVID-19 pandemic, potentially affecting homeowners facing foreclosure.

Lawsuits : Lawsuits against BSI have included allegations of wrongful foreclosure, improper fee assessments, and issues with their document management system.

CFPB Requirements : The CFPB settlement required BSI to pay a civil penalty and provide restitution to affected consumers. 

Systemic Changes : BSI was also required to establish a comprehensive data integrity program and improve its information technology systems.

Specific Examples : -In a case involving XXXX XXXX XXXX lawsuits were filed against BSI, XXXX XXXX XXXX and XXXX Investors related to mortgage servicing practices and foreclosure. 
XXXX XXXX XXXX and XXXX  XXXX XXXX XXXX XXXX XXXX XXXX suit against BSI on behalf of the XXXX XXXX XXXXXXXX XXXX though details of the suit are not fully elaborated. 
XXXX XXXX page titled " The TRUTH About BSI Financial Services '' highlights a specific case of a homeowner facing eviction due to alleged wrongful foreclosure and issues with payment processing by XXXX XXXX XXXX and BSI. 

These examples demonstrate a pattern of BSI facing legal and regulatory challenges related to its mortgage servicing practices, including issues with transfers, escrow management, loss mitigation, and fee assessment. 

I have met all the obligations put forth in the modification however ; BSI has not met theirs nor adhered to FRCA guidelines. This complete and utter dysfunction BSI has displayed and acted on with the handling of my mortgage has catastrophically affected me financially, mentally and emotionally.

* * * * * * Please see attached * * * * * * I am attaching for the record the documentation that has been communicated by both parties : XXXX  XXXX, XXXX dba BSI FINANCIAL and myself ( XXXX XXXX XXXX ). Also, I am forwarding with attachments the two previous documents ( Qualified Written Requests ) I sent through certified mail vis USPS. Please review all documentation for review and reference for all matters. 

I have attached the following documents : 1. Mortgage Statements for XX/XX/XXXX  and XX/XX/2025 XXXX. Loan Modification - Modification was signed and notarized and sent on-time Trial Payment for XX/XX/2025 - XXXX - {$2100.00} ACH Withdrawal BSI FINANCIAL XXXX, XXXX XXXX XXXX XXXX XXXX XXXX Payment for XX/XX/2025 - XXXX - {$2200.00} ACH Withdrawal BSI FINANCIAL XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX for XX/XX/2025 - XXXX - {$2100.00} {$2800.00} ACH Withdrawal BSI FINANCIAL XXXX, XXXX XXXX XXXX XXXX XXXX XXXX Mortgage Loan payment XX/XX/2025 - XXXX {$2100.00} ACH Withdrawal BSI FINANCIAL XXXX, BSI FINANC XXXX XXXX XXXX XXXX XXXX Notice of Updated Modification Agreement ( Highlighted and Circled are the contact terms and obligations ). 
4. Annual Escrow Disclosure Statement 5.Mortgage Statement for XX/XX/2025 XXXX. Mortgage XXXX for XX/XX/2025 XXXX. Notice for a XXXX Qualified Written Requests 1. Notice of Errors and Qualified Writted Request 2. RESPA ( QWR ) 12 USC 2605 ( e ) I have multiple calls and emails regarding the issues BSI is causing that I am experiencing This will be my last attempt at communicating with BSI to go resolve the issues already known and have had no success through standard channels of communication and it is obvious I am not able to determine what is occurring with my loan and I am being threatened of losing my home to foreclosure now because of BSI 's ability to perform as a mortgage servicer. My complaints are valid, The point where gross negligence, dereliction of duty, mis-handling and mis-managment of the mortgage is completely uncertain and major FCRA rights violations have occurred. 

1. Loan Modification Process - Major issues with payment structure 2. Escrow adjustments have been mis-applied and mis-handled 3. Continuous and consistent damage to my credit worthiness through negative reporting to the CRBs wrong and unlawful information causing financial hardship and extreme limitations placed on me because of the negative mark made by BSI.

4. Currently I do not know my mortgage status and I have not received any closing docs to support the finalization of modification even though I have contacted BSI several times to resolve the issues identified in this document.

5. I called in this morning only to be told they were too busy to take my call as I has been assigned to the " Loss Prevention Department '' in error obviously.

6. No timeline was given even though asked.

7. Continuous negative credit reporting creating massive credit issues and financing dysfunction affecting my ability to proceed with loans or other obligations.

8. FCRA Rights have been violated numerous times Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX, AK XXXX Voice : ( XXXX ) XXXX email : XXXX secondary : XXXX XXXX

Company response to consumer: Closed with explanation