Consumer complaint received 2024-11-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Lien release
Company: Mr. Cooper Group Inc.
State: MS

Complaint narrative:
On XX/XX/XXXX, I rescinded the Deed of Trust on a loan I signed in XX/XX/XXXX. After doing some research, I found the Note had been sold and Nationstar Mortgage LLC dba Mr. Cooper sent me documents showing a {$0.00} principal balance. The Mortgage Company did not abide by the mortgage contract, specifically the " release '' clause. After numerous attempts to rectify the situation, I rescinded the DOT. The Mortgage Company did not dispute the rescission and has failed to do as specified under TILA. They have not released the line nor have they returned the money paid to them. Now, they are attempting to foreclose with a sale date of XX/XX/XXXX. Under TILA, they are required to take specific actions within 20 days of receiving my rescission notice, including : Returning all payments made by me in connection with the loan. Canceling the security interest in my property. To date, you have failed to comply with these requirements, which constitutes a violation of federal law. I have communicated to them on XX/XX/XXXX, and XX/XX/XXXX, as well as to XXXX XXXX XXXX, the foreclosing attorney on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, I have provided all necessary documentation, including a formal Notice of Rescission, that confirms the loan agreement has been rescinded, and the Deed of Trust is now void. Every attempt i have made has been ignored. This is a copy of the last correspondence sent .... 
XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX, MS XXXX XXXX XXXX XX/XX/XXXX Nationstar Mortgage LLC d/b/a Mr. Cooper XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX Attn : Legal department Re : Immediate Cessation of Foreclosure Proceedings Notice of Rescission of Deed of Trust Dear Mr. Cooper , This notice must be immediately directed to your legal department and treated as a matter of urgent importance. It pertains to a legally executed rescission that has been disregarded by Mr. Cooper. This is your final notice. Failure to respond appropriately will result in legal action. Do not ignore this matter. 
I am writing once again to formally and unequivocally reaffirm that the Deed of Trust and Mortgage Agreement, dated XX/XX/XXXX, for the property located at XXXX XXXX  XXXX XXXX, XXXX, MS XXXX, was legally rescinded on XX/XX/XXXX, pursuant to my rights under the Truth in Lending Act ( TILA ) and applicable state law. 
As I have communicated to your office on XX/XX/XXXX, and XX/XX/XXXX, as well as to XXXX XXXX XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, I have provided all necessary documentation, including a formal Notice of Rescission, that confirms the loan agreement has been rescinded, and the Deed of Trust is now void. 
Despite these communications, I have been made aware that foreclosure proceedings are continuing on the property, with a sale scheduled for XX/XX/XXXX. This is an unlawful action, as the loan has been rescinded, and you no longer have any legal standing to foreclose on the property. 
I hereby demand the following actions be taken immediately : 1. Cessation of Foreclosure Proceedings : Immediately halt all foreclosure actions, including the cancellation of the scheduled sale and withdrawal of any foreclosure notices. The underlying loan has been legally rescinded, and foreclosure can not proceed. 
2. Written Acknowledgment : Provide written acknowledgment from your office confirming that the Deed of Trust has been rescinded, and that your institution has no valid claim or right to pursue foreclosure. 
3. Proof of Standing : Provide documentation validating your institutions standing to pursue foreclosure, including proof of your authority to foreclose in light of the rescinded loan and voided Deed of Trust. 
Please be advised that if you continue to ignore the rescission and proceed with the foreclosure process, I will take immediate legal action to protect my rights, including seeking an injunction to prevent the foreclosure and filing a lawsuit for wrongful foreclosure. 
In addition, Nationstar Mortgage LLC d/b/a Mr. Cooper has failed to comply with the requirements of the Truth in Lending Act ( TILA ) and other applicable laws. Mr. Cooper is required to take the following actions within 20 calendar days of receiving the borrowers notice of rescission : 1. Return all payments made by the borrower, including principal, interest, and fees ; 2. Cancel the security interest in the property ; 3. File a satisfaction of mortgage or release of lien with the relevant local government office ; 4. Formally acknowledge that the debt is no longer owed ; and 5. Cease any further attempts to collect payments or initiate foreclosure proceedings. 
As of the date of this letter, Mr. Cooper has failed to take any of the above actions. I demand that Mr. Cooper provide a specific date by which these actions will be completed. Mr. Cooper has had seven months to provide proof of its standing, yet has willfully failed to do so and is now in default and dishonor. 
I demand your immediate written response confirming your compliance with this notice within 7 business days of receipt. Failure to comply will result in further escalation, including legal action. 
Thank you for your immediate attention to this matter. I look forward to receiving your prompt resolution. 
Sincerely, ____________________________ XXXX XXXX XXXX NOTE : this document will be made part of the public record under rule 902 ( 4 ), ( 8 ) of the Federal Rules of Evidence and will be used to establish an administrative record which will be provided as evidence in any judicial proceedings at law or equity regarding this issue.

Company response to consumer: Closed with explanation