Consumer complaint received 2024-11-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: TX

Complaint narrative:
XXXX XXXX XXXX CHIME BANK ACCOUNT ENDING XXXX XXXX XXXX From : XXXX To : XXXX XXXX : XXXX XXXX Mon, XX/XX/XXXX at XXXX XXXX  REPERSENTIVE ; XXXX XXXX. XXXX Dispute Letter Account XXXX XXXX XXXX [ XXXX XXXX XXXX ] [ XXXX, Texas XXXX ] [ XXXX [ XXXX ] [ XX/XX/XXXX ] Chime Bank /Bank Corp [ XXXX XXXX, XXXX XXXX ] [ XXXX , DE XXXX ] Subject Dispute of Unauthorized Transactions and Double Charges Dear Chime Dispute Department ; I am writing dispute unauthorized transactions and double charges with XXXX account- Linked credit card. XXXX XXXX XXXX XXXX and my Credit Builder account with Chime XXXX and XXXX XXXX ending XXXX Unauthorized Transactions. 

Between XX/XX/XXXX XXXX and XX/XX/XXXX XXXX merchants made unauthorized transactions [ 2- 3 times ] from my XXXX and Chime Credit Builder account without consent. 

Double charges On XXXX XX/XX/XXXX on going XXXX XXXX, XXXX withdrew {$110.00}, which she states already paid through XXXX on XX/XX/XXXX. 

Reporting and investigation XXXX XXXX reported this issue to XXXX [ XXXX XXXX time XXXX ; XXXX XXXX. ] and provide Email Address XXXX XXXX XXXX ending XXXX. 

XXXX representative found no transaction on that date. 

Chime Response ; Chime 's representative acknowledged the unauthorized transactions and advise me to wait for settlement pending charge and filing a dispute. 

XXXX XXXX XXXX requested immediate cancelation of unauthorized transactions amount [ {$110.00} ] refund double- charge without unauthorized consent. Confirmation of dispute resolution. 

Supporting Documents Attached are ; Account statements highlighting unauthorized transactions. 
XXXX transactions records Correspondence with XXXX. 

Thank you for prompt attention to this matter. 
XXXX and XXXX Sincerely ; Additional Steps ; 1. File a complaint with the Consumer Financial Protection Bureau [ CFPN ].

2. Consumer reporting to the Federal Trade Commission [ FTC ].

3. Monitor your accounts closely as she have me review her monthly statement or her Daughter XXXX see documentation you can clear match your Chime Credit Builder account with XXXX I urge you look at the statement of Chime and other document/ in my XXXX . Account from XXXX to XX/XX/XXXX. 
XX/XX/XXXX XXXX {$10.00} XXXX XXXX account XX/XX/XXXX {$83.00} XXXX XX/XX/XXXX {$110.00} USD TO XXXX XX/XX/XXXX {$16.00} XXXX XX/XX/XXXX XXXX {$110.00} USD TO XXXX XXXX/XXXX/XXXX {$8.00} XXXX XX/XX/XXXX {$110.00} XXXX XX/XX/XXXX {$100.00} USD TO XXXX XX/XX/XXXX {$110.00} XXXX XXXX/XXXX/XXXX {$3.00} USD TO XXXX XX/XX/XXXX {$110.00} XXXX XX/XX/XXXX {$8.00} USD TO XXXX XXXX {$110.00} XXXX XX/XX/XXXX {$110.00} USD TO XXXX XX/XX/XXXX {$110.00} XXXX XX/XX/XXXX {$77.00} USD TO XXXX XX/XX/XXXX {$110.00} XXXX XX/XX/XXXX {$19.00} USD TO XXXX XX/XX/XXXX {$97.00} XXXX XX/XX/XXXX {$110.00} USD TO XXXX I urge CHIME/ Bank Corp quick resolution do her hardship. 






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Company response to consumer: Closed with explanation