Consumer complaint received 2019-05-17 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: SUNRISE CREDIT SERVICES, INC
State: PA

Complaint narrative:
Reviewed credit report and noticed a debt from Sunrise Credit Services. Made contact with company and received feed back in regards to original creditor., XXXX XXXX XXXX . Spoken with XXXX XXXX from XXXX XXXX XXXX. Please see email Thank you so much. So were on the same page. You will send the following, signed contract to validate signature in agreeable for two XXXX XXXX. Receipts of initial purchases? I'm requesting information about XXXX and again signed a contract for validation of signature. I have never been notified of this bill until this information from Sunrise credit appeared on my report. 

On Mon, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX Office of the President XXXX <XXXX> wrote : Dear XXXX XXXX , I will be sure to place copies of the information in the mail to you today. If there are any further concerns once received, please let me know. 

Thank you, XXXX XXXX XXXX XXXX XXXX Sr. Manager Office of the President XXXX XXXX XXXX XXXX , XXXX. 

D : XXXX, Access Code XXXX, Ext. XXXX | XXXX XXXX XXXX XXXX Proprietary ( Internal Use Only ) Not for use or disclosure outside the XXXX XXXX XXXX companies except under written agreement This message and any attachments to it contain confidential business information intended solely for the recipients. If you have received this email in error please do not forward or distribute it to anyone else, but telephone ( XXXX ) XXXX to report the error, and then delete this message from your systems. 




From : XXXX XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX ( XXXX ) Central Time ( US & XXXX ) To : XXXX  XXXX XXXX Office of the President XXXX Subject : Re : XXXX XXXX XXXX Office of the President / Case XXXX Please mail to address on file to verify signature along with contract. Hope you had a great weekend as well. 

On Mon, XX/XX/XXXX at XXXX XXXX  XXXX XXXX <XXXX> wrote : Good morning XXXX XXXX , I hope you had a wonderful weekend! I wanted to follow up as I've received information from our XXXX finance team regarding the credit check inquiry. I also located information pertaining to the XXXX account in question. 

The XXXX finance team was unable to locate a credit check inquiry in XX/XX/XXXX. The credit check inquiry they did locate, dated XX/XX/XXXX, was sent for removal. They asked to allow 30-45 days for the deletion request to process. 

The closed XXXX XXXX XXXX XXXX account, is reflecting a final account balance of {$2200.00}. The balance consists of service charges and XXXX XXXX XXXX device balances. There were 2 lines showing switched to XXXX XXXX XXXX on XX/XX/XXXX ( XXXX XXXX ) and on XX/XX/XXXX ( XXXX XXXX ). 

I located 3 receipts for the transactions. The XX/XX/XXXX transaction, that included a device buyback and a new 24 month installment plan for an XXXX XXXX device. There were 2 receipts located for the XX/XX/XXXX transaction. The first to include a buyback with a new 30 month installment plan for an XXXX XXXX device. The 2nd receipt reflects updating the installment plan from 30 month to a 24 month installment. 

The 2 cellular numbers were switched off of XXXX XXXX XXXX cellular services XX/XX/XXXX. I'm attaching the store receipts located, and hope this is helpful! I'd be happy to mail bill copies if needed as well. Please let me know. 

Thank you, XXXX XXXX Sr. Manager Office of the President o XXXX XXXX Access code XXXX, Ext.XXXX | XXXX Notice : This e-mail and any files transmitted with it are the property of XXXX XXXX XXXX , are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the named recipient ( s ) or otherwise have reason to believe that you have received this message in error, please notify the sender and delete this message immediately from your computer. Any other uses, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. 
-- Sent from XXXX XXXX -- Sent from XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation