Consumer complaint received 2026-03-17 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: CA

Complaint narrative:
Dear CFPB : Please, I am pleading with you to not mark this dispute as duplicate. Please, I am pleading with you to act steadfastly and bring to the attention of Procollect that integrity and ethics matter when it comes to debt collection. Dear CFPB, I am disputing this account with Procollect again because Procollect has acted unethically by failing to live by its own words and flip-flopping on this issue. Procollect, are you not the same company that twice submitted to the CFPB that you have informed all three bureaus to cancel the collection account and delete the collection record from my credit report? Dear CFPB, I have attached to this dispute the two pdf documentations showing Procollect 's submission to the CFPB. Procollect, did you submit to the CFPB that you have instructed the credit bureaus to cancel the collection account and delete the collection account from my credit report without actually doing so? Procollect, are you not the same company that informed Transunion that I am a victim of identity theft? Dear CFPB, I have attached to this dispute Transunion submission to the CFPB stating that Transunion was informed by Procollect that I am a victim of identity theft? Procollect, are you trying to make the CFPB believe that I lived in the apartment and did not pay rent? Dear CFPB, I did not live in the apartment and did not receive a housing service from the XXXX XXXX I have provided a pdf document showing my communication with Procollect on this issue. Procollect, are you trying to divert attention from the evidence I submitted to you, and to the CFPB that shows the promotional rate for a XXXX unit was advertised to me as {$150.00} per month. Procollect, have you determined in your investigation if this advert did not come from the XXXX XXXX Yet, you act as if false advertisement is legal and not grounds for me not to live in the apartment. Procollect, are you trying to divert attention from the evidence that I submitted on my email communication with XXXX, the XXXX XXXX manager that I was not coming because the advertised rate promoted to me was not the rate quoted? Again, have you determined that I did not send that email to XXXX? Procollect, have you determined if the XXXX XXXX did not rent the apartment to someone else because they certainly did not rent it to me and I did not live in the apartment? Procollect, can you explain to the CFPB why you have flip-flop on this issue and acted with compromised integrity. Procollect, may I bring to your attention that the same XXXX XXXX that you referred to in your last submission to the CFPB is the same XXXX XXXX that submitted to the CFPB that Procollect has instructed the credit bureaus to cancel the debt and delete the collection record from my credit report. Procollect, what morality, integrity and ethical standards do you have when you say that I signed a lease agreement. I have submitted to you that I did not sign a lease agreement with the XXXX XXXX Yet, Procollect you are insisting that I did and failing to be mindful of how you flip-flop on the issue but want the CFPB to believe that you speak the gospel truth when you say that I signed a lease agreement. Dear CFPB, I am again imploring you to bear accountability on Procollect so that Procollect understands that integrity, ethics, and honor matter when it comes to debt collection. Dear CFPB, I have made it abundantly clear that I did not sign a lease agreement with the XXXX XXXX. I did not live at the apartment as I made it abundantly clear that I was not interested in living in the apartment and not coming because I was not offered the promotional rate offered to me in the text message advert that I have attached to this dispute. Whatever, documentation they have stating that I signed a lease did not come from me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation