Consumer complaint received 2024-10-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing because I am a victim of identity theft and fraud. I am contacting you and the other consumer information bureaus because my personal information has been compromised. This includes my social security number, date of birth, current and former addresses, current and former phone numbers, email accounts with current and former passwords. I have received notifications from various cyber security firms, financial institutions, and the government that my information was accessed in multiple data breaches resulting in my credit file, bank accounts, credit and debit cards, and other credit accounts being allegedly being unlawfully accessed or utilized. Additionally, my identity has been used to create and open accounts and online profiles at online financial institutions without my knowledge or authorization. These data breaches date from XXXX to XX/XX/XXXX. 

I have contacted the Federal Trade Commission and have filed report # XXXX which I have attached to this request. Please Block and Remove all information from my credit report and send me an updated copy of the credit report as provided for by law. 

As a reminder under 15 USC 1681 c- 2-c ( a ) the credit reporting agency must block and remove any alleged pieces of information that the consumer considers identity theft within four ( 4 ) business days of receiving a complaint consisting of the information below. The following accounts and information have been identified as or related to identity theft and/or fraud. Please block or remove. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am reporting that I am a victim of identity theft/fraud that has occurred over the past several months multiple times and circumstances. I have attached my Drivers license and copies of my two most recent personal bank statements for proof of identity and residence. Thank you. 


XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX debit and credit cards//Bancorp accounts compromised through identity theft and fraud. Repeated withdrawal attempts from various online businesses. XXXX XXXX ( XXXX XXXX ) XXXX, XXXXXXXX XXXX XXXXXXXX. Froze account/blocked card and ordered a new one. 

XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX withdrawals were made from FL. the physical card was in my possession and I was in XXXX. Froze account/blocked card and ordered a new one. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, address, social security number, phone numbers, and drivers license information stolen. 

XXXX XXXX XXXX me that XXXX XXXX has used my identity and created and account and profile to claim that I am her XXXX. ( email proof ) XXXX XXXX XXXX The affected information included name, contact information ( such as phone number, email address, and postal address ), gender, date of birth, and drivers license number. For a limited number of customers, passport number was also affected. The types of impacted information varied by individual. 


XXXX XXXX notifies me that XXXX email and password found in online data breach XXXXXXXX XXXX XXXX XXXXXXXX XXXX personal information. Age, Addresses, Phone numbers XXXX XXXX XXXX breach- personal information and email passwords XXXXXXXX XXXX- personal information and credit card data. 

XXXXXXXX XXXX personal information, email, and password XXXX XXXX XXXX XXXX XXXX XXXX incidences of identity theft and or fraud that involved someone stealing my identity, accessing credit/financial information, and personal information.

Steps I have taken- Closed accounts. Changed passwords, stop using some accounts, ordered new cards, contacted the big 3 credit bureaus and placed identity theft/Fraud alerts on my credit files.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation