Consumer complaint received 2025-02-21 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
I am writing to file a formal complaint against GoodLeap, a financial services company, for their failure to honor warranty obligations under the Federal Trade Commission 's ( FTC ) Holder Rule ( XXXX C.F.R. Part XXXX ). Despite numerous attempts to resolve this matter directly with XXXX, they have consistently neglected their responsibilities, leaving me with unresolved damages and financial burdens. 

Background : Date of Contract : XX/XX/XXXX Product/Service : XXXX XXXX  by XXXX XXXX XXXX XXXX XXXX : GoodLeap On XX/XX/XXXX, I entered into a contract with XXXX XXXX XXXX for a XXXX  installation, financed through GoodLeap. The agreement included a XXXX roof XXXX warranty. On XX/XX/XXXX, I contacted XXXX XXXX XXXX to report water damage resulting from defective installation and was issued a repair ticket number. Shortly thereafter, XXXX XXXX XXXX declared bankruptcy, leaving their warranty obligations unfulfilled. 

The FTC 's Holder Rule mandates that any holder of a consumer credit contract is subject to all claims and defenses that the debtor could assert against the seller of goods or services obtained pursuant to the contract. This rule ensures that consumers can seek recourse from the holder of the financing agreement if the original seller fails to fulfill their obligations, such as honoring a warranty. In this case, as the holder of my financing agreement, GoodLeap is responsible for addressing the warranty claims after XXXX XXXXXXXX XXXX XXXX bankruptcy. Source : FTC Holder Rule Since XX/XX/XXXX, I have made multiple attempts to resolve this issue with GoodLeap through approximately 20 emails several phone calls : In brief are a few of the dates with communication. I can not attach all the emails, there are too many. Is there another way to send them to you? 

XX/XX/XXXX : GoodLeap indicated they could assist with the repair work. I responded promptly, seeking guidance on how to proceed, but received no follow-up. 

XX/XX/XXXX : GoodLeap stated that if proof could be provided that the repairs were XXXXrelated, they would provide a service provider at no cost. I supplied photographs, inspection reports, repair estimates, and proof of payment totaling {$4100.00}. Despite this, no service provider was sent, and no reimbursement was issued. 

XX/XX/XXXX : I sent a detailed email asking why GoodLeap failed to send someone to inspect the damage after my initial report, why they suggested contacting my homeowners insurance when this clearly falls under the XXXX XXXX warranty, and what additional proof they required beyond the conclusive evidence already provided. The response on XX/XX/XXXX, merely stated that they were awaiting a response from upper management, failing to address any of my questions or provide a meaningful resolution. 

XX/XX/XXXX : A third-party vendor contacted me to schedule an inspection. I informed them that the repairs had already been completed due to GoodLeaps continued delays, leaving me no choice but to handle the issue myself. 

Despite GoodLeap 's assurances and my provision of all requested documentation, they have failed to honor their obligations under the Holder Rule. Their inaction has left me with out-of-pocket expenses of {$4100.00} for roof repairs that should have been covered under the original warranty.

I am seeking the Consumer Financial Protection Bureau 's assistance in holding GoodLeap accountable for their failure to comply with the Holder Rule. Specifically, I request that GoodLeap be compelled to : Reimburse me {$4100.00} for the roof repair costs incurred due to the defective installation.

Honor their obligations under the Holder Rule and the original warranty terms.

I have attached copies of all relevant documentation, including the financing agreement, correspondence with GoodLeap, and proof of repair costs.

Thank you for your attention to this matter. I look forward to your response and assistance in resolving this issue.

Company response to consumer: Closed with explanation