Consumer complaint received 2026-05-19 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: T.S. Holdings
State: CA

Complaint narrative:
I was a month-to-month residential tenant at a XXXX, XXXX XXXX XXXX. My co-tenant submitted our move-out notice on XX/XX/XXXX through the property 's resident portal, which was the channel the property had directed residents to use for move-out notices. We moved out on XX/XX/XXXX exactly 30 days later. Under California Civil Code section 1946.1 ( b ), tenants in a month-to-month residential tenancy are only required to provide 30 days ' notice. The property 's own Final Move-Out Statement confirms " Notice Given Date : XX/XX/XXXX '' and " Move-Out Date : XX/XX/XXXX. '' Despite this, the property assessed an " insufficient notice '' fee of approximately {$4900.00}, claiming 60 days ' notice was required. They also misapplied my XX/XX/XXXX payment of {$2100.00} ( intended for rent and utilities ) to the disputed fee instead. Between XX/XX/XXXX and XX/XX/XXXX, I sent four written disputes to the property. None received a response. On XX/XX/XXXX, I attempted to pay the undisputed portion of the balance ( {$760.00} ) through the resident portal, but the property had disabled the payment function. I documented this with a screenshot and requested alternative payment instructions. No response was received. In XX/XX/XXXX, the account was referred to a collection agency. The initial collection notice was addressed to me but mailed to my former co-tenant 's address, not mine. I did not receive it. I first became aware of the collection account on XX/XX/XXXX when a credit monitoring service alerted me to a new derogatory item on my XXXX report. On XX/XX/XXXX, I sent a certified validation and dispute letter to the collection agency requesting a complete itemized accounting, documentation supporting the insufficient notice fee, and a full payment ledger. USPS tracking confirms delivery on XX/XX/XXXX. As of XX/XX/XXXX 49 days after delivery the collection agency has provided no written response or validation. Instead, on XX/XX/XXXX the agency called my co-tenant to pressure him by phone, claiming we owed XXXX rent and failed to give notice. The same day, the assigned collector left me a voicemail. When I returned the call on XX/XX/XXXX and stated I had already submitted a written dispute and requested all further communication in writing, the collector responded with words to the effect of " I'm sorry about what happens next you failed to give notice, so we're taking action against you. '' When I again requested written communication, he offered to " resolve this now '' on the phone. I declined and ended the call. No specific actions were named and no reference was made to my certified dispute letter. Despite failing to validate the debt, the collection agency continues to report it to XXXX with a balance that includes the disputed, unlawful fee. A prior XXXX dispute in XX/XX/XXXX resulted only in a change to the " responsibility '' field from " individual '' to " joint '' the inaccurate balance was not addressed. I am requesting that the collection agency either provide proper validation of this debt or remove the account from credit reporting. I have been willing to pay all legitimate, undisputed charges throughout this process and have been prevented from doing so by the property disabling its payment portal and the collection agency refusing to engage in writing.

Company response to consumer: Closed with explanation