Consumer complaint received 2018-10-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Confusing or missing disclosures
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
First, some feedback to the CFPB regarding your complaint submission webpage : The options listed on your website does not include the subject for my actual complaint. Therefore, I selected options that would eventually take me to this complaint narrative. As a suggestion, it would be nice for situations such as this if your online complaint webpage were to include an " Other '' category. 

-- -- -- -- -- -- -- -- -- CONSUMER COMPLAINT SUBJECT : Chase Bank Marketing Harassment My complaint concerns Chase Bank. I am not a Chase Bank customer, NOR will I ever become a Chase Bank customer. However, I am very frustrated by Chase 's aggressive marketing tactics. I would describe it as " Marketing Harassment ''. 

Chase is relentless in sending postal mail solicitations. Their tactic appears to be to flood your mail box with these solicitations to beat the consumer into submission to open an account so that the consumer will finally receive relief from these mail outs. I recall that at one time the frequency I was receiving these solicitations was about once per week. Over the course of a year this really adds up. It is also an extreme waste of natural resources, thereby being environmentally detrimental due to what has to thousands of tons of paper that they likely consumer annually for their overall mail solicitations across the country. Additionally, it certainly wastes my time in having to shred this " junk mail '', which is very frustrating. 

It took me having to make numerous phone calls over a three year period to finally get them to stop mailing me solicitations to my home address as well as my P.O. Box. These postal solicitations were addressed directly to me by my name. I believe they finally ceased doing this in late XXXX or early XXXX. 

However, this year they started mailing me these solicitations once more, though they are now addressed to " Our Neighbor '' at both my street address and my P.O. Box. 

I contacted Chase customer service this evening to request these mail solicitations be stopped. However, based on past experience I do not trust that Chase will do so. I am also equally concerned that if in fact they do stop sending this current batch of solicitations, that some time in the future they will simply start up again by addressing them instead to " Current Resident ''.

One question that most consumers who have experienced a similar excessively high volume of direct mail solicitations might ask is " How many times and over how many years must a consumer fail to respond to a financial institution 's direct mail solicitations before the financial institution finally gets the hint that the consumer has no desire to do business with them? 

I am simply tired of Chase 's marketing harassment, and I desperately want it to stop once and for all. Therefore, I am seeking your assistance to make sure this will happen. 

Thank you for your assistance!

Company response to consumer: Closed with explanation