Consumer complaint received 2025-04-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Previously I had filed a complaint against JPMorgan Chase Bank. Chase advised that the account 's that were opened all Deposit Account 's Checking and Savings were closed as Identity Theft/Fraud. These accounts were each listed and closed. I should not have any accounts listed under my name or Social with Chase Bank. I do not have a deposit relationship with Chase bank as I am a victim of identity theft as I advised before. I submitted a police report to Chase Bank which clearly showed and listed each Chase Deposit account. Chase sent me letters in the mail showing that they sent each account to their fraud department and would be removing these from my consumer credit files and they determined I am not responsible or liable for these accounts that they have been opened as Identity Fraud/ Theft. However Chase also allowed an online banking profile to be associated to my information under this fraudsters email address. This online banking profile was never removed and should be removed and dissassociated with my information. AS I never registered for online banking with Chase but somehow they have that online profile listed under my social. Chase should also close this online banking profile immediately as Identity Theft. I should not have any deposit relationships with Chase at this time. I have not applied for any accounts with Chase, and I want to Confirm that Chase closed every savings and checking account. I also want to confirm all of the credit cards are closed as fraud, and that the Auto Loan that was applied for is also closed as Identity Fraud. Lastly, I want to confirm that Chase closed the online banking profile. Chase has my information flagged, as stating can't open any deposit accounts because of these fraudulent accounts that should not be associated to my information. I went into one of their branches and they read the letter on my information. I never had any accounts with Chase, and I am not sure why they are still associating accounts closed as fraud to my information. The Online banking profile is associated to XXXX which was never my email, and never has been. 

Lastly I have an additional issue. JpMorgan Chase issued out two cashiers checks on behalf of XXXX XXXX XXXXXXXX XXXX. These checks were issued in the amounts of {$5800.00} ( On or Around XX/XX/year>, and Check number XXXX ) and {$210.00} ( On or Around XX/XX/year> check number XXXX ) I sent in Forgery Affidavits on Official Checks to XXXX, On Behalf of chase for each check respectively. These checks were never received and they were forged. Lost in Transit. Chase Bank has not provided any updates at this time. Chase should be recovering the funds from these checks and issuing the funds back to XXXX XXXX XXXXXXXX XXXX. I did not receive or deposit these checks, and I am entitled to the funds from these checks but they were stolen hence why I sent in the Forged or Altered Item Affidavit. I do not feel like Chase is conducting an investigation which should be resolved within 10 Business Days Per Regulation E and the EFT Act. Please advise an update on these claims.

Company response to consumer: Closed with explanation