Consumer complaint received 2024-10-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
On or about XX/XX/year>, I went to the XXXX XXXX XXXX  XXXX at XXXX XXXX XXXX XXXXXXXX XXXX at the scheduled appointment for my final fitting and to receive my dentures. I was informed the dentures were complete. At the appointment, I went to the examination room and the dentist put the dentures into my mouth. Once the dentures were in my mouth, I stated that there was something wrong with the dentures. The dentist then took the dentures out of my mouth, fiddled with them, though unclear what they did, then put them back into my mouth. Once the dentures were back in my mouth, I did not notice any further issues. The dentist then sent me to the front desk to finish the appointment. 

Once at the front desk, I was informed that I had to pay {$450.00} before I could leave. It was not made clear to me what the {$450.00} charge was for. I assumed that the charge was for an upgrade for {$450.00} to make the dentures appear more natural. I paid the amount via my Barclays credit card and left with the dentures in my mouth. 

Once I got home from the appointment that same day, I noticed an issue with my dentures. I noticed a part on the lower right side of the dentures was cutting into my cheek. I continued to wear the dentures for a few more hours but the pain in my cheek and to my gums was too strong and I had to take them off. I tried to use the dentures to eat, however I could not eat with them on. I felt that the dentures were unusable as I could not wear them without pain. I never wore the dentures again past the first day with them. A couple days after the first day, I examined my dentures further and noticed that the dentures had a defect and were offset as if the mold for the dentures was not properly made. 

After XX/XX/year>, I contacted the dentist by phone to talk to them about the concerns I had with the dentures. The office did not answer and I had no way of leaving a voicemail. I called multiple times during their listed open hours but still no answer or ability to leave a voicemail. 

Within a week of the final appointment, the charge of the dentures appeared on my Barclays credit card. Immediately upon seeing this charge, I disputed the charge via phone to Barclays. 

In XXXX XX/XX/year>, I sent a dispute through Barclays website to dispute the dental charge. Barclays gave me a temporary credit, however this was reversed on XX/XX/year>. 

On XX/XX/year>, I called Barclays to dispute the charge again in writing. On XX/XX/year>, I received a letter from Barclays stating that there was insufficient proof that the dentist violated the invoice/contracts terms and conditions. I did another online dispute of the charge to Barclays. 

On XX/XX/year>, Barclays sent a letter to me in response to the online dispute stating they could not complete the requested dispute. This dental issue has caused a major inconvenience to my life. I am still in need of new dentures and am currently using XXXX XXXX XXXX dentures. The dentist was also very unprofessional and lacked proper care.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation