Consumer complaint received 2026-04-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I have been going round around with Wells Fargo. I now got some more paperwork that they sent me of explaining saying the amount was an error, but Im gon na approve that theres more than that they applied it right because it was never deducted what they did after a XXXX modification they changed my account number two times since I was with them in XXXX and XXXXm going to prove to you Im going to circle the account numbers and the changes when they came after the two modifications when the modifications were applied wrong from XXXX to XXXX they kept interest payments on me only and kept every payment that I made to themselves and then in XXXX they executed this modification when they had me go negligent on my mortgage it went into foreclosure. We bailed it out, paid the payments up ahead. There was discharges on this government loan making homes affordable that were never discharge and you can see and the reason theyre getting away with it is because they changed the account number the beginning of the next year and so they didnt apply it and Im going to circle the account numbers. Ive been in mediation with two accounts that theyre claiming our calculation errors. These accounts are the same mortgage same account that they changed. The account number is two times and when they acclaimed to the IRS theyre claiming something different than what was actually done very very fraudulent Im sorry but it is and Im going round round to get the money back and then in what perspective is it right with this XXXX mortgage that they split it out after they said there was a discharge with a {$200000.00} balance and my XXXX tax statement. My 1098 says my balance is XXXX now where did that discharge of {$11000.00} to get applied to not to that account but in XXXX they changed the account number so they never applied it to the mortgage ever and then they broke this a mortgage this mortgage out into this non-interest-bearing loan of XXXX something and and put the loan out to XXXX so they kept my principal only interest payments. They kept all my money from XXXX till they did the modification in XXXX then after not doing any discharges, they added on this humongous non-interest bearing loan that nobody can figure out the title company couldnt and then they extended the loan to XXXX now in what ways did they help a consumer with a modification and Im sure Im not the only one who got it like this they were keeping all my money plus plus some and then 20 years of interest on it and I got a fight for it. The account numbers that they changed is because theyre covering up their own fraudulent actions. Why is this allowed to happen and why do we have to fight our money and why are they continuing to do this to people and why are we only getting a XXXX of our money back thats not fair thats participating in fraud activity. When they sold this loan to XXXX in XXXX, they broke the bail the thing out to XXXX XXXX of unpaid principal balance then they broke out this {$51000.00} and. {$140.00} unpaid second principal balance not interested in bearing equals the two of them together is {$200000.00} where did that XXXX some odd numbers get discharged it didnt along with anything else that they ever were supposed to take off of this because they changed the account number

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation