Consumer complaint received 2025-12-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: EdFinancial Services
State: NY

Complaint narrative:
I am reaching out to share my concern and plead for your assistance with an issue about the Public Service Loan Forgiveness ( PSLF ) program and the excessive delays I have experienced. 

XXXX. On XX/XX/XXXX, the XXXX Department of Education announced a change to the PSLF program that, for a limited time, allowed payments on loans that would not normally qualify toward forgiveness, to qualify. This was described as a limited waiver period. 

XXXX. In XXXX, XXXX XXXX was handling the PSLF applications. After multiple phone calls with XXXX XXXX, I was told my existing loans would qualify toward PSLF ( all the payments I had made over the last XXXX years would now qualify ). I was also told that in order to move forward with the PSLF process, I was required to consolidate my existing loans into Direct Loans. As a result of these phone conversations, and a LOT of thorough research, I did indeed consolidate my loans into Direct Loans and then submitted a PSLF application. 

XXXX. In XX/XX/XXXX, I received confirmation of my XXXX XXXX consolidation. 

XXXX. On XX/XX/XXXX, I received confirmation of my PSLF application submission from XXXX XXXX ( on behalf of the XXXX Department of Education ). XXXX XXXX confirmed my employment history as qualifying employment for purposes of PSLF. Specifically, they confirmed I have qualifying employment far in excess of the requisite 10 years ; I have XXXX years at XXXX and XXXX years at a not for profit, XXXX XXXX XXXX XXXX 

XXXX. In XX/XX/XXXX, XXXX XXXX informed me that my PSLF application was complete and they were just waiting on my loan payment history to be confirmed by the XXXX XXXX Department. 

XXXX. As of XXXX, I had made over XXXX months of loan payments, far in excess of the XXXX  month requirement for forgiveness. I was told all my payments would qualify as a result of the limited waiver period rules. I have printed copies showing proof of all my loan payments ( over XXXX  months ). 

XXXX. As of XX/XX/XXXX, my loans had not been forgiven. I continued to call XXXX XXXX frequently to check on the status, and I was always told to be patient. 

XXXX. In XX/XX/XXXX, XXXX XXXX was replaced by XXXX for the PSLF servicing. 

XXXX. In XX/XX/XXXX, I contacted XXXX to ensure all my paperwork transferred properly from XXXX XXXX, and XXXX assured me they had everything they needed, and to again be patient, that it might take a couple months for my payments to be verified and my loans to be forgiven. 

XXXX. In XXXX, I continued to contact XXXX monthly, always speaking to someone different, and always coming away from the call being told dont worry just be patient. This continued for over XXXX months! 

XXXX. In XX/XX/XXXX, I received notification that XXXX would no longer be in charge of servicing the PSLF, and the program was once again changing hands, this time to EdFinancial Services. 

XXXX. In summer XXXX, I contacted EdFinancial Services to be sure they received my PSLF paperwork, and to see my status. Once again, I was told they had everything they need, and they are still just waiting for confirmation regarding my previous loan payments. 

XXXX. To date, as of XX/XX/XXXX, my loans are still not forgiven despite confirmation that Ive complied with all requirements. 

I have continued to make loan payments the past XXXX years, now at a higher interest rate as a result of being required to consolidate my loans to Direct Loans to move forward with PSLF. I consolidated my loans, and applied for PSLF in good faith during the limited waiver period. I have been waiting XXXX years, I have spent countless hours on the phone with the various loan servicing companies, and I am at the end of my rope. 

These delays have caused significant stress for me and my family. I know I am not alone in facing these issues, and I believe these delays are unacceptable, especially for borrowers who have worked hard to meet the program 's requirements while serving the public. 

I am asking for your help in addressing this problem. Borrowers who have dedicated their careers to public service deserve the relief they were promised in a timely manner. Thanks for your attention to this matter and please let me know if you need additional information. I appreciate your efforts to support XXXX borrowers like me. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation