Consumer complaint received 2025-01-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Discrimination. From employee ; XXXX XXXX ( Complaint Against This Employee ) Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX I am writing to formally address a concerning experience I encountered as a minority business owner in my recent dealings with Wells Fargo. My intention is to bring to your attention what I believe may constitute discriminatory practices and to seek resolution. 

As a small business owner, I have relied on Wells Fargo for specific services : business banking, personal banking for multiple years now. However, I was recently subjected to treatment that felt unequal and unfair. 

On XX/XX/year>, I was told by branch manager XXXX XXXX i was simply depositing a piece of paper and who knew if it was legit when depositing a check into my business checking account. and during this interaction, I observed actions or policies that appeared inconsistent with equitable treatment., I was denied with minimal explanation, whereas peers in similar circumstances who are not minority business owners have received approval. 

Additionally, XXXX XXXX language and demeanor was to be little me in the peak hours of busy time of XXXX. During our interaction left me feeling disrespected and marginalized. 

As a valued customer, I believe it is imperative for Wells Fargo to uphold fairness and inclusivity, as outlined in its corporate values. Discriminatory treatment not only undermines these principles but also deters minority business owners like myself from accessing opportunities essential for growth and success. 

I kindly request a thorough investigation into this matter, as well as a detailed explanation of the decision-making process that led to the outcome I experienced. Additionally, I would appreciate learning about any steps Wells Fargo is taking to ensure equitable treatment for all customers, regardless of background or identity. 

Thank you for your attention to this important issue. I look forward to your prompt response and to working together toward a resolution. Please feel free to contact me directly at [ your phone number/email address ] should you require additional details about my experience. 

Sincerely, XXXX XXXXXXXX XXXX XXXX XXXX branch manager will discriminate against you if you're a minority business owner. Last week he said I was simply depositing a piece of paper and who knew if it was legit keep in mind this was a company account that has had multiple deposits larger than the current one. I've been a customer for over 10+ years with XXXX problems. I go in this week with another deposit and He REFUSED TO call and validate funds on a check which they have the option to do and should do upon speaking to corporate. Sad that Wells Fargo allows this type of discrimination go un noticed. XXXX will kindly speak to other customers in the branch and be very helpful with them and with minority business openers he is the complete opposite. Wells Fargo you need to pay attention to your small business owners who keeps your doors busy. Very Disappointed in the judgement of Wells Fargo. A coroporate complaint has been filed also with Wells Fargo Desired

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation