Consumer complaint received 2024-10-29 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Voluntary repossession
Company: Arivo Acceptance, LLC
State: TX

Complaint narrative:
I helped my son purchase a car from XXXX XXXX XXXX  in XXXX TX. The process started in XX/XX/XXXX, we originally purchased XXXX XXXX XXXX and in good faith we signed the documents and trusted the car dealership to fix the car. A few days later I received a call from Arivo Acceptance to verify information I stated to them we did not have the car and the reached to the dealership. I was contacted by the dealership stating Arivo was trying to contact me and I explained to the dealership I will not verify any further information until we take possession of the car. The dealership said after XXXX the deal will expire and we would have resign contract again. A month or so later went by my son received a call saying the XXXX needed too much work but they had another XXXX XXXX XXXX. In good faith we resigned the contract and the dealership promised to fix the car. But this time Dealership sent the contracts to the finance company Arivo Acceptance knowing we did not have the car and Arivo never called me or my son to verify any of our information. The car was at the dealership for 2 month because XXXX XXXX XXXX promised to fix the car. In XX/XX/XXXX Arivo contacted me and my regarding the car payment. I told them we didnot have the car and the car was still at the dealership. Arivo called the dealership to ask why we did not have the car because they had all our paperwork 2 months prior. After Arivo called and spoke with XXXX in the service department, that same day we were told to come pick up the car. The dealership claimed they fixed what was wrong with car. We requested the receipt of what the dealership claimed they fixed and we never received any documentation. Moving forward the car begin to get worse XXXX we took the car to XXXX XXXX to see what was wrong with car. They stated it was a computer issue. We took the car to XXXX and XXXX XXXX XXXX to see what was wrong with car. As they were trying to find what was going on with the car XXXX the mechanic found out there is a tracking device in the car. We were not aware nor did the dealership disclose any information about a tracking device in the car. XXXX XXXX referred us back to dealership and to the finance company to have them remove the tracking device and they would fix the get the car.. We had the car towed to XXXX XXXX XXXX  per the General Managers request after explaining they sold us a car with a tracking device. The dealer had the for 2 months ( XX/XX/XXXX to XX/XX/XXXX and XXXX at the dealership claimed they did not see the tracking device after I told them where it was located. We was told by several other mechanics they would not be able to fix the with out a notarized letter from the XXXX XXXX XXXX  ( dealership ) and the Arivo Acceptance ( finance company ) to remove the tracking device. The records from XXXX the dealership purchased the car from an auction in XXXX. According the mechanic the dealership didnt sweep the car for a tracking device. We also told the dealership was not supposed to sell car like that and they should have removed the tracking device. 

Currently the car is in storage. We have reached to the finance company regarding the issue. The finance company reached out to the dealership regarding the issue. We have picture of the tracking device, clearly they didnt check the car because the tracking device is located XXXX connector. The finance said the dealership is liable for removing the tracker from the car. Per the mechanic how tracking device is wired there is a chance the car may not work. That why the mechanic shops will not remove the tracking device due to liability issue. 

The finance company is saying we are still responsible for the loan since we are in live contract. Legally my son and I can not remove the tracking device. what are our XXXX XXXX XXXX and Arivo will give us authorization to have the tracking device removed by a licensed auto mechanic repair shop. If we surrender the car to the finance company said it will be considered a repossession, we have disputed our credit report based on the demand letter that was wrote by our attorney to both the finance company and dealership. Please advise!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation