Consumer complaint received 2026-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO

Complaint narrative:
This is my third complaint made with you. Around XX/XX/XXXX I spoke with a male at the Capital One Fraud Department who stated Capital One has decided to end their relationship with me. When I asked him when I would receive my money back he said when the account closes they will be sending the check back to the remitter. I checked with the issuer of the check on XX/XX/XXXX and the check had not been processed through their bank. On XX/XX/XXXX I received notice from you that the company had responded and I read their response which stated " After conducting a review of your accounts, we made the decision to suspend and close your accounts on XXXX XXXX '' leading me to believe my account had been closed on XX/XX/XXXX. Since the last thing I had heard from Capital one was that they were going to end our relationship and send the check back to the remitter meaning the deposit was rejected not deposited, and the response letter said we made the decision to close your account on XX/XX/XXXX, I contacted the accountant via email of the company who issued the check and asked them to cancel and reissue. On XX/XX/XXXX I spoke with XXXX and was informed that they would not be releasing my money until I could provide the proper ID. The accountant of the issuing company then notified me the check WAS already deposited. I called XXXX back to confirm and they will not close my account. I asked her to either close it and send a cashiers check to the address on file, which is the same address on the check itsself, and the XXXX XXXX XXXX XXXXXXXX I submitted, or close my account and send the check back to the remitter. They will not do either one and said they are holding my funds until I bring in a hard copy ID. Capital One allowed me open my account online and then sent me an Email stating and I quote " Your business account is approved '' and " Congratulations- your account is ready for use '' and emails after that saying " fund your account within 90 days or it will be closed '' It did NOT say your business account if approved pending further identity verification or your account will be ready to use when we further identify you. Had they said that I never would have deposited my {$3700.00} in that account because I knew I would not be able to get my hard copy ID until I resolved a birth certificate issue and it would be a while. Capital one mislead/ tricked me into depositing my money, has withheld my business funds for a month now, lied and told me they deposit was rejected causing me to ask the issuer for a cancel and reissue then being humiliated because it in fact has been deposited, told me via their response to you that the decision was made to close my acct on the XXXX XXXX XXXXXXXX, and now refuse to close it and return my money or even to send it back to the remitter so that I can get them to issue another. This is hurting my business and keeping me from maintaining it properly

Company response to consumer: Closed with explanation