Consumer complaint received 2026-03-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Paramount GR Holdings, LLC
State: KY

Complaint narrative:
I am submitting this complaint regarding a solar loan financed through GoodLeap, LLC, which is directly connected to a residential solar installation that has resulted in significant property damage and ongoing financial harm. In XXXX, I entered into a loan agreement ( XXXX XXXX. XXXX ) with GoodLeap for the installation of a solar system on my home in XXXX, Kentucky. The system was sold through XXXX XXXX. However, official permit records from the city of XXXX identify XXXX XXXX, XXXX as the XXXX responsible for the installation. The following permits were issued for the work : Electrical Permit : XXXX ( Issue Date : XX/XX/year> ) Building Permit : XXXX ( Issue Date : XX/XX/year> ) XXXX listed : XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, UT XXXX ) Since installation, my home has sustained substantial and worsening damage, including : Roof damage Interior ceiling cracking, water intrusion, and deterioration Active leaking during periods of heavy rain Electrical issues, including a non-functioning ceiling fan and lighting in affected areas The condition of my home has progressively worsened over time, particularly following snow melt and multiple days of heavy rain. Portions of the ceiling have deteriorated, and water intrusion has expanded into multiple areas of the home. I have documented this damage through photographs and video. The solar panels have since been partially removed ; however : Mounting brackets remain attached to my roof Tarps have been placed but are not fully secure Additional risk of water intrusion remains Since the tarps were installed, there have been additional periods of rain and snow, during which the condition of my home has continued to worsen. I have observed new areas of damage and additional structural failure within my home. I have brought these developments to GoodLeaps attention ; however, I have been informed that they are not responsible, despite the fact that the site visit involved partial removal of the system and left exposed mounting areas that were not fully sealed. Despite these conditions, GoodLeap continues to send billing statements and collection-related correspondence. I have also received a settlement-related letter while this matter remains unresolved. GoodLeap conducted a site visit through a third party ( XXXX ), but I have not been provided with a copy of the inspection or damage report. I was also informed by the representatives conducting the site visit that I would be provided with a copy of their findings, including documentation of the inspection. I was given direct contact information and have followed up multiple times ; however, I have not received any of the materials or reports referenced. During the site visit, I was informed by the third-party representative ( XXXX ) that solar panels would need to be removed from both the front and back portions of the roof. However, only the rear panels were removed. The front panels remain in place, and mounting brackets were left exposed on the rear portion of the roof. Tarps were installed over portions of the roof and system, but these measures have not fully mitigated the risk of continued water intrusion. I did not request the removal of the solar panels or initiate the site visit ; GoodLeap arranged for this inspection following my prior complaint. GoodLeap has offered a settlement that includes : Loan cancellation Correction of credit reporting Reimbursement of payments However, this settlement is contingent upon signing an agreement that includes a broad release of all claims. I have expressed that I am willing to resolve the loan ; however, I can not agree to waive my rights related to property damage caused by the installation and condition of the system. The settlement offer was not initiated by me ; it was presented by GoodLeap following their internal review of the site visit. Despite this, I have been informed that the agreement terms, including the release language, can not be modified. This is concerning, as the agreement itself indicates that revisions may be requested. Additionally, I have not been provided with the inspection findings or report that GoodLeap relied upon in presenting the settlement offer. As a result, I am being asked to make a legally binding decision without access to the underlying information used to evaluate the condition of my home. GoodLeap has stated that no determinations have been made regarding causation, responsibility, or scope of damage, yet is simultaneously requiring that I sign a broad release of all claims in order to resolve the loan. I do not believe it is reasonable to require a full release while key findings remain incomplete and undisclosed. GoodLeap has stated that they are unwilling to modify the release language. At this time : My home has sustained significant damage requiring professional repair I have not received full transparency regarding inspection findings I am being asked to release all claims despite unresolved property damage Billing and collection-related activity has continued during the dispute Additionally, XXXX XXXX , the company involved in the sale of the system, is subject to legal action by the Kentucky and Tennessee Attorneys General. The involvement of multiple entitiessales, installation, and financinghas created a situation where responsibility for the damage is not being adequately addressed.

Company response to consumer: Closed with explanation