Consumer complaint received 2025-09-17 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: MIDFIRST BANK
State: GA

Complaint narrative:
I currently own a home in IL that I have been attempting to do a qualified loan assumption with my brother-in-law and father-in-law to assume my mortgage. Currently they are living in the home in IL, after I moved to GA in XXXX. 

We started this process in XXXX and have yet to successfully get past an initial application. We get conflicting information and are not able to follow up with anyone specifically and a lot of time is wasted in between applications. 

We have submitted an application approximately XXXX times and have had various reasons for failing to proceed. I am also in bankruptcy which I feel is a huge factor to why I am not given proper attention to my concerns about our applications. My bankruptcy does NOT include this mortgage, yet I feel this negative stigma of my bankruptcy is why it has been 5 years with absolutely no progress. 

The delay in the first approximate year of this process was completely wasted just waiting for documents to be mailed. I requested the loan assumption documents that were supposedly mailed and were to arrive in 4 to 6 weeks, but never did. When I would call to follow up I was told I had to wait till that XXXX week timeframe before I could request it being sent again, which I did. They attempted to mail it to me at least XXXX times until I complained about all the wasted time already and was able to have someone fax the documents to me. 

After filling out the application and submitting it, we waited with no updates and when I called to follow up was told I had to wait a certain timeframe for them to review. Eventually, I was told that our application was not sufficient because some of the documents were electronically signed via XXXX and were not wet signatures. We had never been told this requirement nor was it stated anywhere in the application packet. As a matter of fact, XXXX of the authorization forms that we signed was that we are allowing for electronic signatures in the process. We live in different states, it seemed like the most logical way of completing our application. 

This back-and-forth with the mortgage company happened several times over the last 4 to 5 years and our most recent application was the most troubling so far. After filing an application for the fourth or fifth time, we actually received a denial letter in the mail it was addressed to my father-in-law and brother-in-law. The reason for the denial was stated it was due to credit report, stating that one of them had delinquency in loans. This seemed very incorrect so we pulled a credit report on our own and the information that was reflected on our copy did not match any of the information stated in their denial letter. We contacted the mortgage company to ask where this information was being received from and were told that it was a third-party that actually does the credit reporting for them. We asked for the contact information however, because it was an internal department they were only able to send messages to the department stating we had concerns about it. We followed up a couple times and were not able to reach anyone specific to discuss the issue. 

We have not attempted to reapply yet because the credit reporting issue seemed far greater of a problem correcting first.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation