Consumer complaint received 2024-12-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
[ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Formal Complaint Regarding FCRA Violations by Experian To Whom It May Concern, I am writing to formally file a complaint against Experian for violations of the Fair Credit Reporting Act ( FCRA ) related to their handling of my dispute regarding an inaccurate account on my credit report. Despite providing detailed evidence, Experian failed to comply with federal regulations that require credit reporting agencies and data furnishers to investigate and correct inaccurate information. 

The specific account in question is listed under XXXX ( Account # XXXX ) and reflects erroneous and unverifiable details that have not been resolved through Experians dispute process. Below, I outline the violations and my concerns : 1. Failure to Conduct a Reasonable Investigation Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), Experian is required to conduct a reasonable investigation into disputes concerning the accuracy of reported information. I disputed this account on [ date of your dispute ] and included supporting documentation highlighting the following inaccuracies : The reported balance of {$660.00} exceeds the original credit limit of {$400.00}, which suggests inclusion of improper fees. 
The payment history contains discrepancies, such as inconsistent reporting of late payments and charge-offs. 
The delinquency timeline does not align with my records of the account. 
Experian responded on [ response date ] stating that the information was accurate, but they provided no supporting documentation or proof to validate this claim. It appears Experian relied solely on the creditors response, which does not meet the requirement for a reasonable investigation.

2. Failure to Delete Inaccurate or Unverifiable Information Under 15 U.S.C. 1681i ( a ) ( 5 ) ( A ), if information can not be verified during an investigation, Experian is required to delete it from my credit report. Despite the creditors failure to provide verifiable proof of the accounts accuracy, Experian has retained the information on my report, which negatively impacts my credit score and violates my rights under the FCRA.

3. Failure to Provide Investigation Results and Supporting Documentation According to 15 U.S.C. 1681i ( a ) ( 6 ) ( B ), Experian must provide the results of their investigation, including the reasons for their decision and any documentation used to verify the information. However, Experian has failed to : Provide contact information for the creditor or data furnisher.

Supply documentation or evidence that supports their claim that the disputed account is accurate.

This lack of transparency violates my rights under the FCRA.

4. Furnishers Failure to Conduct a Reasonable Investigation Under 15 U.S.C. 1681s-2 ( b ), the creditor or data furnisher ( XXXX ) is also required to conduct their own investigation when notified of a dispute by Experian. Based on Experians response, I believe the creditor did not adequately investigate or validate the account details. 

XXXX. Harm Caused by Inaccurate Reporting The presence of this inaccurate account on my credit report has caused financial and emotional harm, including : A negative impact on my XXXX XXXX, which has resulted in higher interest rates and denial of credit opportunities. 
Emotional distress from dealing with Experians failure to resolve this matter and comply with federal law. 
Requested Resolution I request the following actions to resolve this matter : A reinvestigation of the disputed account by Experian, requiring the creditor to provide complete and verifiable documentation, including : Payment history records. 
Documentation of the original agreement. 
A detailed explanation of any charges or fees exceeding the original credit limit. 
Immediate removal of the disputed account from my credit report if it can not be properly verified. 

Written confirmation from Experian and the creditor that they will comply with FCRA requirements going forward. 

Compensation for any financial and emotional harm caused by these violations, as allowed under 15 U.S.C. 1681n ( willful violations ) and 15 U.S.C. 1681o ( negligent violations ).

Supporting Documents I have attached the following documents to support my complaint : A copy of my original dispute letter to Experian.

Experians response denying my dispute. 
A copy of my credit report showing the inaccurate account. 
Any correspondence between myself and the creditor ( if applicable ). 
Conclusion Experians failure to comply with the FCRA demonstrates a lack of accountability and a disregard for my consumer rights. I ask for the CFPBs assistance in ensuring that Experian and the creditor comply with federal laws and resolve this matter promptly. 

Please feel free to contact me if you need additional information or documentation. I look forward to your assistance in holding Experian accountable for these violations. 

Thank you for your time and attention to this matter. 

Sincerely, Sincerely, [ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX ] [ XX/XX/XXXX ] [ XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation