Consumer complaint received 2025-05-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Chime Financial Inc
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX, & chime closed my accounts the moment I reported fraudulent transactions to n accounts. Now they refuse to help me or answer questions they say my account is closed and they have the right to refuse service, they said my account shows account activity that goes against the rules and regulations but deny me the right to appeal and disagree that myself the account holder was the person who committed the fraudulent activity, I was the person who contacted them to initiate the dispute only to get account closed for doing so, they refuse to allow me to file claims or to undergo account reviews by their team, they hang up on every call and say I must speak to am other department making me waste hours on every attempt to contact them and go over my concerns on statement. They told me a claim was made XXXX ago only to continue to tell me it was being disputed and after XXXX say I can not file a claim because account was closed but the claim was never created. The calls are recorded so there has to be records of every call Ive made, I ask for account notes to be entered and they refuse to do so, its impossible to do anything or to get real help, they are all doing the same for ethical practices XXXX is doing, All my money was basically stolen, I know they have control of my phone and accounts with remote software it feels like and I want to find the IP addresses that were used to make the transactions to file criminal charges or to identify who stole my funds but I get no help whatsoever, they have reported nothing to the irs give me no 1099 even tho the irs tresholds were made over XXXX $ in transactions across these platforms and none report to irs they say I have no 1099 documents available to give my tax prepare its strait criminal activity how they are conducting themselves and give no help whatsoever. Please tell me what I need to do to sue them in court, I did not accept the XXXX $ from class action cashapp lawsuit because that amount is one transaction itself they allowed a total of XXXX to be sent to 5diffrent XXXX XXXX accounts that I never controlled in a matter of weeks only to close my accounts. They show the ability to change the information on the transactions on the statements on the transaction description even months after the transaction was closed the debit card used also changes, its complete fraudulent activity and theft what is going on, No company should have the ability to change anything in regards to the transaction made, all the information that is given is so deceiving and basically a lie they refuse to give me the card that was used on each transaction and the balance on the account they put the money in other accounts that I have no control or access to view and it all points at fraudulent activity, its as if they keep the cash in an account and use credit cards to initiate the transactions when it comes the the chime credit account and the money is being shuffled from many accounts.

Company response to consumer: Closed with explanation