Consumer complaint received 2026-05-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Denied request to lower payments
Company: FORD MOTOR CREDIT CO.
State: NC

Complaint narrative:
In XX/XX/XXXX, I was in the process of selling real estate I own in North Carolina. We were going through the closing process. I had been searching for a truck to purchase, {$62000.00}, with the proceeds from the selling real estate, planning to pay in full. I found the truck I wanted and reached out to the dealership, XXXX XXXX XXXX XXXX GA. I was told to come to come to the dealership for a test drive. I did so and explained my situation as to we still had around two weeks until final closing. I had XXXX XXXX dollars for a down payment but my credit wasn't good enough to make such a purchase. And as I was planning to pay in full after closing I was really only asking them to hold the truck until closing the real estate deal. Regardless, my credit was a factor. I assured the salesman of my intention 's and asked if it would help for him to speak with the individual who was to purchase my land. He agreed to speak with the buyer, he spoke with her privately. Upon his return, I was approved. I made the deposit of XXXX XXXX dollars and proceeded home until the closing was finalized. As the days progressed the individual who was to purchase my real estate out of no where backed of the purchase of my real estate four days prior to closing. I was financially devasted. I had sold all my tools, shut down my business as I was planning to move to Colorado. I explained the situation to the salesman, but was told a automobile contract could not be altered after signed in XXXX And that if I couldn't come up with the rest of the money to pay in cash or get proper financing the truck would sit on their lot and rot, those are the exact words the salesman said. I was very upfront that I could not possibly pay for this truck, in no way form or fashion. So, in a state of of absolute turmoil I pawned the title to another vehicle I owned at the time a XXXX XXXX XXXX for XXXX XXXX dollars. Then proceeded to take the XXXX XXXX dollars to the dealership in order that I receive the necessary credit. Upon doing so I drove the truck home and was never able to make a single payment on the truck without any work to earn any money. No repossession was ever initiated, I never tried to conceal the location of the truck by turning off XXXX or any other means. Also, for a time the balance did not reflect the XXXX XXXX dollar down payment that was made in addition to the original XXXX XXXX dollars. After many discussions with a lady named XXXX at XXXX XXXX XXXX. She attested that the contract did in fact show my XXXX XXXX dollar down payment. That I had made a down payment of XXXX XXXX dollars on XX/XX/XXXX. When the actual time line was XXXX XXXX dollars on XX/XX/XXXX and then the additional XXXX XXXX on the XX/XX/XXXX. Equaling the total XXXX XXXX down payment. To which I replied, how is that possible XXXX? That would mean the contract was altered. XXXX hung the phone up on me and called back XXXX XXXX minutes later. Stating she did not know what happened to our call. I told her I did, she screwed up. That was the last I ever heard from XXXX. I received a summons with no date or location for a trial on the matter. Nor did I ever receive a judgement notification. My credit report now says I owe XXXX XXXX XXXX dollars to Ford Motor Credit.

Company response to consumer: Closed with explanation