Consumer complaint received 2024-03-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I reached out to Bank of America to reverse a XXXX XXXX transaction from XXXX XXXX XXXX ran by agent XXXX XXXX ( XXXX XXXX License # XXXX ) or at least provide temporary XXXX until they could reverse it, that I only authorized under the assumption that the home I was paying the XXXX XXXX for was move in ready on XX/XX/XXXX, which is the day we paid the XXXX. It was advertised XXXX as such and the pictures on the listing for it gave the impression that it was move in ready. However, before signing the lease I did a XXXX walkthrough with my XXXX to discover that the home was not move in ready, and had not been cleaned since the owners moved out XXXX prior. There was XXXX XXXX in the downstairs XXXX, XXXX stains all over the cabinets, hair in all of the sinks, and more. All of which I have documented pictures of & have attached. Since it was not ready by the XXXX, I still had to pay at least a XXXX XXXX rent where we currently are living because the XXXX is the XXXX XXXX to do so without being penalized with XXXX. They then contacted me on the XXXX saying it was being cleaned that XXXX & they would alter the lease to begin on my move in date, and that I could do another walk through on the XXXX before signing the lease, and I informed them that since I had to pay for another XXXX XXXX where I currently am at due to it not being move in ready by the XXXX, my move in date would be pushed closer to the XXXX of the XXXX. Well after doing the walkthrough XXXX, I was then pressured to sign the XXXX immediately for a start date of XX/XX/XXXX, which was XXXX XXXX prior to the walk through let alone my available XXXX XXXX date. I was also told that the start date was non negotiable & it's not their fault I paid XXXX XXXX where I'm currently living at. In addition to this, They threatened to keep & steal my XXXX XXXX, which was just that, a XXXX to take the house off the XXXX  until we signed the XXXX. I informed Bank of America that I was being XXXX and taken XXXX XXXX by XXXX XXXX XXXX XXXX XXXX XXXX specifically, who was XXXX throughout our entire interaction and I feel is purposefully being XXXX towards me and my family whether it's due to our XXXX backgrounds and he thinks I won't push back for what's rightfully mine, or whatever other unjustified reason he may have, but this is causing a XXXX hardship with me and my family when it never should have. I explained to Bank of America since I still have to not only find a new home & pay the XXXX XXXX associated with that, but also move within the next XXXX XXXX, I drastically need to have those available XXXX on hand & them not doing so is causing me much stress, anxiety, and a XXXX burden that could've been prevented had my bank stepped in where and when I trusted them to & issued me the XXXX XXXX until they retrieve it permanently. I'm not sure if it's because they don't think I can afford it or have enough money in my account to cover it or not, but it went from feeling wronged by just the merchant at XXXX to now being wronged and discriminated against by both XXXX XXXX and Bank of America for allowing him to do so & XXXX XXXXy XXXX for the time being. I would like to ask that XXXX XXXX and the Bank of America XXXX XXXX review this case personally as to ensure no one else is treated unfairly at the hand of these XXXX XXXX XXXX entities. My XXXX shouldn't have to have the roof over his head & food on his table jeopardized because of Bank of America unethically sitting on the sidelines while I'm being taken advantage of after I've been a XXXX customer of theirs for XXXX XXXX In the meantime I will be using my XXXX XXXX platform to spread awareness about these wrong doings & hopefully garner more support as I am desperate for any type of help at this moment to retrieve my hard earned money cause these XXXX times are already tough enough.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation