Consumer complaint received 2025-07-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: MITSUBISHI HC CAPITAL (U.S.A.) INC.
State: TX

Complaint narrative:
b'Credit application completed by XXXX XXXX XXXX XXXX  Name XXXX XXXX on XXXX XXXX XXXX. We my husband XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  specifically we only authorize a soft pull on our credit report not a hard pullXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  We contacted XXXX XXXX  CEO & Founder XXXX XXXX XXXX  who partners with XXXX XXXX XXXX, that we agreed on the phone on XXXX XXXX XXXX to only a soft pull on our credit report not hard.\n\nXXXX XXXX XXXX XXXX XXXX XXXX  emailed:\n\nGood morning,\nI want to first acknowledge your frustration  I understand that this situation was not what you were expecting. However, I want to be clear that I do not have the authority to contact the credit bureaus or remove the inquiry on your behalf. The credit bureaus only accept disputes directly from the individual, and they evaluate those requests based on their own internal processes, which I cannot influence.\nTo clarify: you and XXXX authorized the credit application during our phone conversation on XXXX XXXX XXXX From the beginning, I explained that I strive to work with lenders that typically perform soft inquiries. However, once an application is submitted, I have no control over how each lender underwrites or which type of inquiry they use. In this case, Mitsubishi Capital was chosen because it presented the best chance for approval at the most competitive terms  but their process does involve a hard inquiry, which is standard for their commercial credit review.\nThe application was unfortunately declined based on limited commercial financing history. We then discussed gathering a credit reference letter from XXXX XXXX  to help overturn that initial decision. However, before we could complete that process, you decided to apply through XXXX XXXX XXXX  and moved forward with their financing offer.\nThere also appears to have been some confusion regarding internal system notes and comments about an intern  I want to be absolutely clear that I made no such statements. Ive remained transparent throughout and have done everything I could to help you secure the right financing.\nThat said, I want to reassure you that the credit inquiry has a minimal and temporary effect on your score  typically just 3 to 7 points. Most individuals see their scores rebound within 30 to 90 days. Hard inquiries also account for only about 10% of your credit score, and when multiple inquiries are made for the same type of loan (like commercial vehicles) within a short window, the credit bureaus generally count them as one. Any additional movement in your score would likely be related to other factors such as new debt or utilization  not the inquiry itself.\nAt this point, theres unfortunately nothing more I can do regarding the inquiry. My only goal throughout was to help you secure the best financing terms for your business, and I still remain available to assist you if needed moving forward.\nI hope this helps clear things up and brings closure to the matter.\n\nEmailed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXWe XXXX  and or XXXX XXXX  did not authorize our credit report to be run by XXXX XXXX XXXX XXXX XXXX XXXX Attached is the credit application that Dillion submitted on XXXX XXXX and low and behold someone e-signed my husbands name. This is not acceptable, the IP address noted on the application shows Dallas not XXXX XXXXexas. \n\nAttached please find an email from XXXX  today telling us that we are mistaken about the facts, which we are not. \n\nI have contacted Mitsubishi Capital, they will also be contacting your CEO. Can someone please give me a call to discuss this (phone number omitted). \n\nRegards\XXXX XXXX XXXX XXXXn\nContracted Mitsubishi Capital several times last time on XXXX XXXX XXXX they said the credit app was take over the phone which they allow and when XXXX XXXX XXXX  sent in application it is their policy to do a hard pull on credit, nothing Mitsubishi can do to remove hard pull on credit.'

Company response to consumer: Closed with explanation