Consumer complaint received 2025-04-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Shellpoint Partners, LLC
State: WA

Complaint narrative:
XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXXXXXX Loan # XXXX To Whom It May Concern, This letter is a formal dispute and request to remove late payments from my credit report. The information is incorrect, untrue, and the laws pertaining to furnishers reporting late payments is quite clear. I have outlined it below : Section 623 ( a ) ( 7 ) requires a financial institution that regularly reports negative information to nationwide CRAs to provide one clear and conspicuous written notice of that practice to consumers, no later than 30 days after first reporting such information. My research has found this notice is typically found on monthly statements, however : 15 U.S. Code 1681s-2 - Responsibilities of furnishers of information to consumer reporting agencies ( 7 ) Negative information ( E ) Use of notice without submitting negative information No provision of this paragraph shall be construed as requiring a financial institution that has provided a customer with a notice described in subparagraph ( A ) to furnish negative information about the customer to a consumer reporting agency. Additionally, FTC Advisory Opinion to XXXX ( XXXX ) states : Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. This opinion goes on to address the reporting of late payments stating this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally regardless of whether they ( the late payments ) were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. As you can see the law and FTC opinion state that you, the furnisher, are NOT legally bound to report negative information. Please refrain from continuing to report the late payments on my credit reports. The account is current, and thus, you have a duty to correct and update the negative reporting of late payment Narrative : I called the Shellpoint mortgage and explained my hardship Loan # XXXX in the month of XX/XX/XXXX. The company 's representative advised me to apply for a forbearance plan. The recent communication of Approved Forbearance plan was received by me on XX/XX/XXXX. I was not aware that I been reported as 120 days past due and Foreclosure initiated. 
Your response letter dated XX/XX/XXXX, states that investor does not participate in the forbearance program and the approved forbearance letter is solicitation, the attached screenshot provides clear evidence that Loss Mitigation specialist from Shellpoint applied me for a forbearance program and I was send a document from Shellpoint approving me for a forbearance plan. I have provided all the evidence in a form of documents which Shellpoint provided me. I was left in a difficult situation, I had to borrow {$42000.00} from friend and family to reinstate my account on XX/XX/XXXX. As of XX/XX/XXXX I am still reported as 120 days past due on my credit reports and Foreclosure status which is attached in screen shot. Additionally, there is no way for any customer to distinguish between solicited and non-solicited document unless they been provided with a written document which explains such a distinction and signed by the customer when the mortgage documents were signed and became legally binding. Clearly In my case no such evidence has been presented so far. 

I XXXX XXXX as a client of Shell Point Mortgage, relied on Approved Forbearance Document to my Detriment. I have also initiated a complaint with XXXX. I am requesting validation, made pursuant to the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting validation ; that is competent evidence showing that why was the Approved forbearance document which was send out to me on XX/XX/XXXX a solicitation and why did the Loss Mitigation Specialist applied me for a forbearance plan when the investor does not participate in such programs as stated by your response letter to XXXX on XX/XX/XXXX. 
Please also be aware that any negative remark found on my credit reports ( including XXXX, XXXX and XXXX ) from your company or any company that you represent, for failing to correct inaccurate negative information, is a violation of the FCRA ; therefore if you can not validate negative reporting, you must request that all credit reporting agencies delete the negative remarks. Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. This notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. 

Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WA XXXX Last 4 of SSN : XXXX Cc : Consumer Financial Protection Bureau Cc : XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation