Consumer complaint received 2024-12-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX [ XXXX ] Experian Dispute Resolution Team Experian Consumer Services [ Experian Address ] Subject : Formal Pre-Arbitration Notice Regarding Willful Noncompliance with FCRA, FDCPA, and FTC Guidelines To Whom It May Concern, This letter serves as formal notice of pre-arbitration against Experian for its willful noncompliance with the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and disregard for Federal Trade Commission ( FTC ) guidelines and rules pertaining to the accurate reporting and handling of consumer credit files. 

On XX/XX/year>, I initiated a fraud alert with the FTC after identifying inaccurate statements, amounts, fraudulent trade lines, and unauthorized names and addresses linked to my credit file. Following the filing of this fraud alert, I promptly notified Experian of these inaccuracies and exercised my rights under the FCRA by disputing the offending accounts.

Violations and Supporting Evidence From the onset, Experian exhibited a pattern of negligence, willful disregard for proper procedures, and clear infringements upon FCRA, FDCPA, and FTC rules, including : 1. Failure to Conduct Reasonable Investigations : Experian summarily denied my disputes and marked them as verified and updated without supplying supporting verification documents or evidence, as mandated by FCRA Section 611 ( a ) ( 1 ) ( A ). This directly violates the requirement to conduct a reasonable investigation when a consumer disputes the accuracy of information.

2. Failure to Provide Verification of Disputed Information : Experian failed to provide requested documentation substantiating the accuracy of the disputed tradelines, in violation of FCRA Section 611 ( a ) ( 6 ) and ( 7 ) and FTC guidelines for dispute resolution.

3. Unauthorized Opening of Disputes : Experian initiated disputes on my behalf without my consent or authorization, circumventing my right to receive verification or control the dispute process as mandated by the FCRA and FTC rules.

4. Failure to Correct and Remove Inaccurate Information : Despite multiple disputes and demands, Experian allowed fraudulent tradelines, addresses, and names to remain on my credit file. This includes violations of FCRA Section 609 ( a ) ( 1 ), which requires credit reporting agencies to provide consumers with accurate and complete information in their files.

5. Mishandling of Fraudulent Tradelines : XXXX XXXX : Experian has consistently denied my disputes regarding a fraudulent XXXX XXXX tradeline. Despite my demands for proper verification and submission of complaints to the CFPB, Experian failed to provide supporting documentation to verify the accuracy of the account. My independent investigation, supported by legal counsel, revealed that the alleged XXXX XXXX account was passed to a collection agency, XXXX, which is not actively collecting on the account. Further, XXXX was removed from my credit file due to fraudulent activity, including its association with the fraudulent address XXXX XXXX XXXX, which Experian has allowed to remain on my file despite my disputes and the fraud alert. 
XXXX XXXX : Submitted a fraudulent XXXX bill that was improperly accepted as verification. 
XXXX XXXX XXXX : Reported a past-due balance inflated to 157 % of my credit limit. 
XXXX XXXX : Reported a closed, charged-off account with a fraudulent accruing balance for over 81 months, inflating the balance by XXXX XXXX  monthly without legal or factual basis. 
XXXX XXXXXXXX XXXX : Reported a false overinflated balance, severely impacting my creditworthiness.

Despite Experians repeated denials of my disputes and marking the tradelines as verified and updated without proper investigations or documentation, these fraudulent tradelines, except XXXX XXXX, were ultimately removed. However, this removal occurred only after months of disputes and complaints with the CFPB, FTC, XXXX, and the Federal Reserve Board. 
6. Failure to Address Fraudulent Addresses and Names : Experian failed to remove fraudulent addresses such as XXXX XXXX XXXX, as well as unauthorized name variations, despite multiple disputes and a valid fraud alert in place.

7. Failure to Correct Inaccurate Employment Information : Experian continues to report incorrect employment information despite requests to update my employment to XXXX and XXXXXXXX XXXX. 
8. Unauthorized Credit Inquiries : Experian has allowed unauthorized credit inquiries to remain on my file, in violation of FCRA Section 604 ( a ) and FDCPA guidelines prohibiting the use of a consumers credit file without express consent or legitimate purpose.

I

mpact on My Creditworthiness Due to Experians repeated negligence and noncompliance with applicable laws, my creditworthiness and financial reputation have been severely damaged. These actions have caused : Significant harm to my credit history and score.

Emotional distress and financial inconvenience.

Extensive intervention from the CFPB, FTC, XXXX, and Federal Reserve Board to remove fraudulent tradelines, which should have been resolved directly by Experian.

Demands for Resolution I hereby demand the following corrective actions be taken immediately : 1. Removal of Fraudulent Information : Ensure the removal of all fraudulent addresses, including XXXX XXXX XXXX, and confirm that only my current address, XXXX XXXX XXXX XXXX, is listed on my credit file. 
Remove all unauthorized name variations, ensuring that only XXXX XXXX XXXX is associated with my credit file. 
Remove all unauthorized credit inquiries that were not expressly authorized by me or linked to any active or past accounts under my name.

2. Correction of Employment Information : Update my employment information to reflect XXXX  and XXXXXXXX XXXX as my current employers. 
3. Verification of Information : Provide a detailed and documented verification process for all disputes I have initiated, including all supporting evidence used to substantiate the accuracy of the disputed information.

4. Compensation for Damages : Based on the facts outlined above, I demand fair compensation for the financial harm, emotional distress, and damage to my creditworthiness caused by Experians willful noncompliance. The mishandling of my disputes, unauthorized actions, and repeated violations of FCRA, FDCPA, and FTC regulations have caused irreparable harm that must be addressed through monetary compensation.

Final Notice If Experian fails to address and resolve these matters within 30 days of receipt of this letter, I will pursue legal action, including arbitration or litigation, to seek all remedies available under the law. This includes statutory damages for willful noncompliance with the FCRA, FDCPA, and other applicable laws, as well as compensation for the harm caused to my financial standing.

This pre-arbitration letter is sent in good faith to allow Experian the opportunity to rectify its continued violations and restore the integrity of my credit file. However, failure to comply will leave me with no choice but to escalate this matter further. 

Sincerely, [ XXXX XXXX XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation