Consumer complaint received 2024-08-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: REGIONS FINANCIAL CORPORATION
State: SC

Complaint narrative:
To Whom It May Concern : I am filing a formal complaint against Regions Bank for cancelling my checking and savings account without due cause and making many errors in doing so. These errors and compounding mistakes have caused me financial hardship and personal loss as a result of your miscommunications and actions taken without substantial proof or consolation with me. 

On XX/XX/2024, Regions Bank XXXX in XXXX, SC, informed me that my banking account was on hold due to a suspicion on a deposit made into my account. Even though the transaction had been cleared after waiting three days, the Branch 's teller, after telling me she would check with the main office and get back to me later that day, did not. I was without money and access to my debit card until Monday, XX/XX/XXXX, XXXX, I was told that my account had been reported to the Fraud Department . I was accused of being a money mule or a scammer without any proof. I called Customer Service and received the run-around for most of the day. The Fraud Department was not available to me by phone. I was told the department doesn't take phone calls from customers. At about XXXX XXXX  on Monday, XXXX from the Fraud Department called and informed me that my account would be closed immediately and that I should go to the XXXX, SC branch to get my balance on Tuesday, XX/XX/2024. The amount to be returned was to be over {$4000.00} in a cashier 's check and that the branch would be aware I was coming. I asked XXXX about outstanding checks I had and other debit card payments that would be occurring soon. She said that since my account was closed effective XX/XX/XXXX, those would not be valid and count against me. 
Tuesday, XX/XX/XXXX, I waited to hear when I was supposed to go to XXXX. Customer Service reported to me three different times that day there was a note left on my account stating it was closed effective immediately. I called the branch manager and he reported he knew nothing what I was talking about. 
On the XXXX, I drove to the XXXX bank around XXXX XXXX  to get my check. After I stated my name and reason why I was there, the manager told me he knew nothing about what I was talking about. When I tried to give him new information, he abruptly tole me not to tell him how to do his job. I responded if he wouldn't interupt me, I could give him some new information about the notes referrenced by Customer Service. He told me to go sit down while he called to find out. He returned later saying Customer Service knew nothing. I told himto contact the Fraud Department. 
After 90 minutes or so, he returned and instructed me to go to a teller and get my funds. He had spoken to XXXX and she instructed him to give me the money. I requested the return in cash, left my debit card with the branch, and walked out. 
XXXX weeks later, on XX/XX/2024, I received a letter from the Collection Department saying I had overdrafted my account by over {$3700.00}. The letter stated that my account had closed on XX/XX/2024, XXXX weeks after I was told it closed XX/XX/2024. I called Customer Service on Monday, XX/XX/XXXX and, after on hour of getting wrong numbers and returning to people which I had already spoken, I talked with a woman in the Fraud Department. I explained my dilemma and she said she would report it to the Investigative Department. 
Since then, I have received a letter from the Collection Department telling me my Overdraft Protection was exhausted and I owed {$100.00} plus interest. Additionally, all the Regions activity was released to the Credit Bureau and my credit rating dropped XXXX points in XXXX day, XXXX. Thanks to your well-organized menagerie, my credit rating has been ruined, I have derogatory rmarks listed on it, the report says I owe more creditors than I actually do and, I am delinquent on one account. 
This entire situation is due to your employees overzealous and rude treatment regarding a deposit that you cleared on my account. The suspicions that alerted your employees were unfounded and rash, resulting in my situation. 
I want this matter resolved immediately. I did not cause this to happen. I did what your people told me to do and was treated like a criminal. Needless to say, I didn't ask for this to happen. Your bank caused the problems and I have had to pay for your mistakes. I want resolution and that doesn't mean you blame me for this situation and require me to repay you for this colossal mess caused by your institution. I want Regions Bank to waive any overdrafts and all charges against me. I also except you to contact the appropriate credit bureaus and restore the damages you have caused to my credit rating. 



Respectfully, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation