Consumer complaint received 2025-08-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: U.S. BANCORP
State: MN

Complaint narrative:
bXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I received an alert from US Bank (where I have banked since XXXX) that a request had been made to change my phone number.  I called the 800 number and spoke to someone in fraud and informed her that I did not make this request and she said she would kill my debit card (on my business account) and I should change the password on that account.  I did.  The next day I went in to the branch and spoke with a loan officer and showed him the email and told him what had transpired.  I asked if I needed to do more and he said no  that he thought everything was fine.\nDuring the week of XXXX XXXX I was in and out of my accounts and then on XXXX XXXX XXXX I went in to my business account and saw activity on ALL of my accounts  money being shuffled from one account to another and (fake) checks written on two of my accounts (one business and one personal) to individuals for amounts of XXXX and XXXX; the strange thing is that the check numbers were in the series of my checks, however, I still had the checks with this numbers in my possession. \nAlso at this time someone hacked into my Amazon account and used my credit card numbers to order product and have it delivered. I have the address In Sarasota FL that Amazon had on file. I reported tis to my local police department. I attempted to pass the information on to the XXXX, FL police department but they were not interested in talking to me.\nOn XXXX XXXX XXXX I went in to the branch with all the material I had copied and all my accounts were closed and all my debit cards were killed.  I opened new accounts and new debit cards were ordered.  I never received this first debit card so after a week the banker killed it and ordered another one.  During this week and into the next someone hacked into my account again (after I had ordered checks on line from XXXX XXXX (a company with who I had done business with previously) and were sending money through XXXX to on line gambling sites and people I did not know.  I went to my local police department and reported this latest round of money business.\n\nMy business account was closed again and a new one opened and all my accounts were locked again.  I had no access to my accounts either on line or through debit cards at this point.  The banker did allow my personal debit card to be used so I could buy groceries, etc.\nI had no access to my accounts physically or on line  I was locked out.\n\nAt this point I was suspicious of someone in the US Bank system doing this because the accounts were locked and then the locks were taken off.\n\nI opened another business account (third on now) and everything was fine (still locked) until four days after opening and then money was flying out again  someone had taken the lock off.  I reported this third round of incidents to my local police also.\n\nAt this point I moved my business to another banking enterprise. \nI am convinced that someone within the US Bank system was involved in this because of the fact that only US Bank employees had access to my accounts and the authority to lift the locks.\n\nI would like US Bank investigated for theft and fraudulent banking practices.\n\nThank you'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation