Consumer complaint received 2025-03-10 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Block, Inc.
State: IL

Complaint narrative:
Cash App/Block Inc ruined my life. I had to reach out to resources I never use and thankfully XXXX  XXXX and XXXX XXXX had a meeting with law enforcement after Cash App allowed {$10000.00} plus to be accessed from my Bank account despite my daily withdraw limit being {$750.00} then when I filed a claim Cash App denied it with no explaination, closed my Cash App account, reported the date of the Data Breach as XX/XX/year>2024 when it occurred on XX/XX/year>2024 while I was home sleeping. The Money was supposed to pay for my Moms final wishes after she suddenly, and unexpectedly passed away a few weeks before this Data Breach occurred. Cash app was atrocious, unethical, laughed at me, hung up on me numerous times and Ive been trying to receive more than {$10000.00} of my money back for 11 months. I called numerous agencies and I have reached the point where I will need to litigate under a contingency fee basis for the lost amount, lost wages, rapidly declining health which I did not have prior to Cash App and Block, Incs unethical and immoral conduct. I will attempt to re-file the complaint forms to every Regulatory agency including the FDIC, the FTC, and of course your agency. 

I suspect an eternal data breach since there is no way anybody could have taken out {$10000.00} including me when I cant even take trust amount out when my daily limit was {$750.00}. In the 11 months since this transpired I spoke to over XXXX representatives, many of them laughed at me, hung up on me, I initially left my celll phone in an uber and my phone case is also a wallet. The following day while in a deep state of despair I was unable to locate my phone and loved into my bank account as a precautionary measure only to discover approximately {$12000.00} was missing prompting me to call Cash App immediately. The rep who opened my claims stated that my account/finances are still being accessed in an area very far from my home. 

Losing my Mom was the single worst experience I have ever had to endure and Cash App/Block , Inc made that so much worse. I wasnt able to honor her final wishes, the treatment I received from every single employee was disgusting and atrocious and made the worst life event off my life. Literally every employee and Cash App and Block Inc is fundamentally void of a value system, lacks integrity, is worse than a common street criminal who goes around robbing innocent people. I worked hard for the funds that were stolen from me. Then Cash App/Block Inc closed my account, disabled my account, and did everything possible to hide evidence and assumed I lacked the intelligence and knowledge of Cash Apps many incidents resulting in the blatent theft and thefts committed by employees of Block , Inc and its Subsidiary Cash App which occurred on a global scale. 

This is devastating and needs to be remedied and criminal charges need to be filed. This event changed every aspect of my being, created a hindsight bias, turned me into a cynical person after being a happy, positive, funny individual who believed in the greater good and trusted it would always reign supreme. This experience been traumatic.

Company response to consumer: Closed with explanation