Consumer complaint received 2020-06-05 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: ONEMAIN FINANCE CORPORATION
State: DE

Complaint narrative:
HARDSHIP DUE TO COVID 19 -- -- - I reached out immediately by phone the main number on the website the local office in XXXX DE and the corporate office by phone left several messages by email and One main online portal the end of XXXX beginning of XX/XX/2020 when the state ordered emergency shut down for Delaware  state thePandemic - Covid 19 crisis. I explained by phone and email letting One Main know my situation and in detail the emergency shut down of the company I worked for. The building we worked in another office on the 3rd floor an employee tested positive for Covid 19 virus. An immediate shut down without notice had to be done. XXXX XXXX a rude and unsympathetic individual representative at the XXXX location finally I was able to speak to someone after days of and weeks of being transferred to voice mails and emailing corporate and no response back either. ( Please feel free to track emails and retrieve voice mail messages and call logs how many times I called in since he state shut down ) I left messages at the bear location. At the time of me not reaching any one I went on One main payment portal choosing they option I could not make a payment. The system accepted. One main went ahead and still debited a payment out of my bank account when I had arranged not to on there online portal.When I called the office XXXX XXXX asking why a payment was debited he replied with his response O NOW U CALL? Very unprofessional and argumentative! I explained I reached out several times and he insinuated I did not and basically called me a lair. I advised him to listen to voice mails at the office and view my online profile portal. I had also mentioned to him I have SINGLE INVOLUNTARY UNEMPLOYMENT INSURANCE a benefit I signed agreed to and paid into why is it that it has not been applied to my account I questioned why has this not been applied to my account to protect me from involuntary no employment due to the emergency crisis state shut down. I can not control what has happened. This SINGLE INVOLUNTARY UNEMPLOYMENT INSURANCE I mentioned this to XXXX he had no comment. He sent me away to reach out to corporate office. Why offer me insurance when it has not protected me??????? Useless or should I say overlooked could care less??? Make it worse I have paid for this its not FREE!!! To make things worse One main has sent this to the credit bureaus. Unfortunately my struggle is real. I am a single parent with no help. I have no money no income and I have tried for weeks to get on the online unemployment system and its been a nigh mare. My loan was paid on time I had not defaulted til this pandemic crisis effected millions  of us and I am one of them. My credit has been ruined to something I have no control over and late fees interest are being applied and my SINGLE INVOLUNTARY UNEMPLOYMENT INSURANCE being ignored and not applied to my account.

Company response to consumer: Closed with non-monetary relief