Consumer complaint received 2024-10-05 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Getting a line of credit — 
Company: Lendmark Financial Services
State: NC

Complaint narrative:
On XX/XX/XXXX an online application was put in on the XXXX XXXX website for the XXXX, NC area. When the office responded, it was the XXXX, NC branch that was verifying information other than what was put on the application. This told me there was an immediate breach /violation of my privacy per the Consumer Financial Protection Bureau and the Privacy Act of 1974 on behalf of Regional Finance and XXXX XXXX Neither have a written consent/letter with a wet signature to access the credit file. XXXX has had an active Freeze/ since XX/XX/XXXX on file for myself. After the denial of credits, my witness and I called back in to verify the reason for the denial. XXXX stated it was because of unverifiable income. My witness stated, that when there are bank statements of direct deposits per electronic transfer that can be simply sent and were not asked for, why was this not completed? There was no valid response. My witness began to let XXXX know this was unlawful by law and why. XXXX stated she was going to get the XXXX XXXX ( XXXX XXXX ) who was in the office to answer questions that she could not. She quickly came back to call and said she thought they were in the restroom but had left for the day. XXXX then stated that the Regional manager would give a callback. The regional manager never called back. 
FINANCIAL ASSET as well as SELF-LIQUIDATING PAPER according to 17 CFR 260.11 b-6. The ADVERSE ACTION is in violation of the following : 15 U.S.C 78j, 15 U.S.C. 78ff, 15 U.S.C 1602 ( I ), 15 U.S.C 1691 ( a ) ( 3 ), 18 U.S.C. 241, 18 U.S.C. 242. This letter is to address/express the crucial consumer rights and safeguards that are relevant to credit transactions and have been violated. These are enshrined in Title 15 of the United States Code, the Truth in Lending Act ( TILA ), the Fair Credit Reporting Act ( FCRA ), the Fair Debt Collection Practices Act ( FDCPA ), the Credit Card Act of 2009, the Servicemembers Civil Relief Act ( SCRA ), the Privacy Act of 1974, the Uniform Commercial Code ( UCC ), Law Merchant, Generally Accepted Accounting Principles ( GAAP ), among other pivotal laws, regulations, and case law. Non-Discrimination in Credit Granting : As per the Equal Credit Opportunity Act, Title 15, Section 1691, your institution is legally bound not to deny credit based on race, color, religion, national origin, sex, marital status, age, or source of income. This Act underscores the principle of equal access to credit for all consumers, thereby cultivating a fair and non-discriminatory financial marketplace. Limitations on the Use of Credit Reports : As stipulated by the FCRA, Title 15, Sections 1681-1681x, only information from my credit application can be used to evaluate my creditworthiness. A violation occurs if my credit reports are used unjustly to deny credit, thereby ensuring a fair assessment of my ability to repay any credit extended. Use and Protection of Social Security Numbers : The Privacy Act of 1974, specifically Section 7 ( a ) ( 1 ), distinctly prohibits any federal, state, or local government agency from denying any right, benefit, or privilege provided by law because of an individual 's refusal to disclose their Social Security Number. In conjunction with the Social Security Act, Section 208 ( 42 U.S.C 408 ) the provisions safeguard my Social Security Number ( SSN ) from misuse. Misuse of my SSN or refusal to extend credit due to my unwillingness to provide my SSN infringes upon these Acts, carrying grave repercussions, including criminal charges, fines, and imprisonment. Safeguards Under the Credit Card Act : This Act offers protection against arbitrary interest rate increases, bans exorbitant fees, and enforces clear due dates and times, thereby ensuring that I am fully informed about the terms and conditions of my credit card, facilitating effective financial management. Unauthorized Use of Credit Card : According to Title 15 U.S.C 1602 ( I ) the term credit card means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. Any card pertains to a social security card. Which classifies a credit card application denial or adverse action as an unauthorized use of a credit card due to them using the social to obtain money, property, or labor. Penalties for Non-Compliance with Truth in Lending Act ( TILA ) and Title 15 : Non-adherence to TILA or Title 15 provisions can result in substantial penalties as defined in Title 15, Section 1640- Civil Liability.

Company response to consumer: Closed with explanation