Consumer complaint received 2025-12-16 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: The Receivable Management Services LLC
State: AZ

Complaint narrative:
On Monday, XX/XX/year>, I received a call from Receivable Management Services, LLC, stating that I owe {$610.00} for a late bill to XXXX XXXX XXXX ( XXXX ). The bill was dated for XX/XX/year>, with the original amount of {$550.00}. An additional {$55.00} was added for a 30-day late payment, equaling the {$610.00} dated for XX/XX/year>. 

During the same call on Monday XX/XX/year>, I asked Receivable Management Services ( RMS ) for the bill information from XXXX, which they provided, and also asked if they could email me a copy of the bill. They also emailed the bill information to me Wednesday, XX/XX/year>, which is 2 days later from when I originally requested the bill via email. 

I called XXXX the same day, Monday, XX/XX/year>, with the bill information. I had to wait for about 1 hour before someone was able to answer my question. The representative I talked to gave me the email address of another person at XXXX to reach out to. I emailed the XXXX employee stating I do not owe the bill and have never seen the item, ordered the item, or even had the item at all to begin with. On the same day, I reported it to XXXX as well as suspicious account activity. XXXX did not respond. The bill has my name and an address from about 5 years ago. 

On Tuesday, XX/XX/year>, the XXXX employee emailed me back stating that the account was billed correctly and that I do owe the {$610.00}. They also said since the item was returned to the shipper, that they can reverse the charge and need a letter of authorization. I replied back the same day reiterating that I do not owe the bill and that the representative I talked with on the phone said that it can be removed. The XXXX employee sent a reply back on Friday, XX/XX/year>, stating they were looking into the case and will report back with any info. I replied back the same day Friday, XX/XX/year>, and thanked them for sending the reply back and to let me know of any updates. 

RMS has since called me on 4 separate occasions, with 3 of them being in 3 weeks of each other. Of these 4 occurrences, the first time ( I don't remember the exact date, but it was a weekday in the afternoon ), they asked if I could make a payment. I stated that I do not owe the bill and that I talked to XXXX, and my next steps would be to file a complaint with the CFPB, but can't due to the government shutdown. The second, third, fourth, and fifth times are all about a week apart. The second call was Wednesday XX/XX/year> at XXXX XXXX  AZ time. The third time was Friday XX/XX/year> at XXXX XXXX  AZ time. The fourth and most recent time was Friday XX/XX/year> at XXXX XXXX. Unfortunately, these numbers are ones I do not recognize and they are not listed on their website. XXXX searches show the number as spam. The number is XXXX. They also sent an email on Friday XX/XX/year> requesting payment. 

On the last call Friday, XX/XX/year>, the agent wanted me to validate if the address they had was one I recognized. I recognize the address but it is one that I lived at almost 5 years ago. They asked if I could provide my new address and I declined. They provided me the email address of the same XXXX employee that I originally emailed to ask what the status is. I emailed the XXXX employee in a new email on the same day Friday XX/XX/year>, stating that RMS contacted me again about the debt I owe. I stated that I have not lived at the address in almost 5 years. I also asked what information or documentation XXXX needs to continue resolving this issue. 

My next step would be to classify this as identity theft due to negligence from XXXX, XXXX, and/or RMS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation