Consumer complaint received 2025-03-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Atlanticus Services Corporation
State: TX

Complaint narrative:
Complaint Against Aspire Credit Card Services- Unlawful Account Closure, Inaccurate Credit Reporting, and Breach of Contract Your Information : * Your Name : XXXX XXXX * Your Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX * Your Phone Number : XXXX * Your Email Address : XXXX Company Information : * Company Name : Aspire Credit Card Services * Company Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX * Website : [ XXXX  ] Account Information : * Account Number : [ Your Aspire Credit Card Account Number ending in XXXX ] * Date Account Opened : XX/XX/XXXX * Date Account Closed ( XXXX ) XXXX XX/XX/XXXX * Date Account Closed ( XXXX ) : XX/XX/XXXX Complaint Details : I am filing this complaint against Aspire Credit Card Services due to the unlawful closure of my credit card account, the reporting of inaccurate information to credit bureaus, and potential breaches of our cardholder agreement. I believe Aspire Credit Card Services has violated federal and Texas state laws, as well as the terms of our agreement, by : * Failure to Provide Adequate Notice of Account Closure : * Aspire Credit Card Services closed my account ending in XXXX without providing the prior written or verbal notice required by law. The cardholder agreement relies on " applicable law '' without specifying notice requirements. 

* This lack of notice denied me the opportunity to rectify any alleged default or address any concerns before the account was closed. 

* Relevant Laws : The Fair Credit Reporting Act ( FCRA ) and the XXXX Finance Code, specifically regarding consumer credit protections.

* Potential Violation of " Right to Cure '' Provisions : * The cardholder agreement mentions a " right to cure '' in the " DEFAULT '' section but does not provide details.

* Aspire Credit Card Services failed to provide a reasonable opportunity to address any alleged default, violating the implied " right to cure. '' * Relevant Laws : The Fair Debt Collection Practices Act ( FDCPA ) and Texas Debt Collection Act. 
* Ambiguous and Potentially Unlawful " With or Without Cause '' Clause : * The cardholder agreement states Aspire Credit Card Services can cancel accounts " with or without cause, '' which is overly broad and potentially conflicts with consumer protection laws that require reasonable cause.

* Relevant Laws : The Texas Deceptive Trade Practices Act ( DTPA ) and general contract law principles of good faith and fair dealing.

* Inaccurate Credit Reporting - Discrepancy in Closure Dates : * Aspire Credit Card Services has reported the closed account ending in XXXX with negative information to credit bureaus. 

* My XXXX credit report shows the account was closed on XX/XX/XXXX, while my XXXX credit report shows the account was closed on XX/XX/XXXX. This discrepancy is a clear indication of inaccurate reporting. 

* This inaccurate reporting violates the FCRA, which mandates accurate credit reporting. 

* Relevant Laws : The Fair Credit Reporting Act ( FCRA ), specifically Section XXXX regarding procedures for correcting inaccurate information. 

* Breach of Contract - Lack of Specificity in Cardholder Agreement : * The cardholder agreement relies heavily on vague terms like " applicable law '' without specifying the exact federal and XXXX state laws that apply. 

* This lack of specificity makes it difficult for consumers to understand their rights and creates ambiguity in the contract. 

* This ambiguity could be considered a breach of contract, as contracts should be clear and understandable.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation