Consumer complaint received 2025-06-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Bank of America the shady money stealing bank basically on XX/XX/XXXX, Bank Of America I guess I had an account from two or three years ago and it was closed for {$10.00} negative cuz moved or something like that or actually it was like a XXXXXXXX XXXX fee or some XXXX so it continued continuing on so they took the {$33.00} and {$58.00} and XXXX on different dates between XX/XX/XXXX and XX/XX/XXXX from originally they didnt tell me why they just said it was from a account. I shouldve gotten something in the mail which I didnt at the time I was living in a shelter anyway, so that would be kind of hard but any weight these were basically either over a fee or sometime in XXXX of this past year or was it XXXX so I went to the bank to deposit leave it was like {$200.00} when I deposited the money the machine completely shut down all three of atm machines froze after taking my cash deposit of the machine and seriously I got home. Theres like an extra {$180.00} in my account which I went immediately back to the branch in the morning and try to give them the running back so I held onto the money and like the lady argue with me, blah blah blah they dont make mistakes unlike your machine made a mistake. Give me too much money so sometimes I have a little sometimes I have a lot, but like its in transit through XXXX you could make me so two months past they refuse to like admit they had a glitch so then they charge my account {$50.00} blah blah {$50.00} and {$50.00} because like oh yes I guess that wasnt an error but anyway that just XXXX me off even more because they tried charging me like {$25.00} each {$25.00} fee which they actually but the amount of withdrawal from XX/XX/XXXX through XX/XX/XXXX. Were according to the lady at the bank from an account when I lived in XXXX from three years prior it was closed from like they kept the account when I left XXXX  or whatever to go to the XXXX they kept the account going after I thought it was closed and continued on their XXXX maintenance fee or whatever which I totally like. I refuse to pay it then and why do you think Id XXXXn na pay a but anyway those three amounts according to the bank or from an account that was close three years ago from basically theyre XXXX XXXX  monthly fee which I think I gave them three of them and the lady said they have the right to come into an account and randomly take the money. I never got anything in the mail. I never got a notice. I never got a push thing a text message. I never got an email written nothing nothing appeared on my credit. She just said well we cant tell you but we know the amount that you owe us is less than {$10.00} from an account that you had on previously with us and I was like previously like what does that mean 10 years ago and shes like XXXX  and I was like dude like you wrote that off why are you charging me over like a XXXX dollar fee? Its gon na be all these different amount that youre randomly taking when you can get the money but furthermore, since they took the money, the original the original {$33.00} withdrawal that they took basically I wrote the check to my first credit card that I got like {$1000.00} limit so XXXX XXXX  it or {$33.00} and they didnt clear or whatever but then they charged me {$35.00} fee at {$35.00} fee and then the credit card company oh my XXXX they charge me like XXXX XXXX  and I was like you cant randomly just send me a letter a month after you take out the {$33.00} and then say oh by the way, make sure you have money we could we took money out of your account a month and then they tried charging me but I would like to get a refund lady told me I signed up and I agreed to let them in we take money and I was like no I did not and I think its called a fish fishing financial. You have to file something with the attorney general, but I dont think theyre allowed to do that if you could try to explain to them they arent allowed to randomly withdraw : XXXX on XXXX XXXX ; XXXX on XXXX XXXX and XXXX on XXXX XXXX from an acct that was closed 3 yrs prior over me refusing to pay XXXX in excessive u usage fees from transferring from my savings to my checking, but that was from an account literally those things that I told him to go XXXX himself was from an account that was closed in XXXX on thats what they told me on the phone and then there was something about when they gave me too much money and they tried charging me fees when I tried to get them their money back after the ATM machine completely shut down and gave me too much money. I argue with the lady I did what youre supposed to do but then seriously like they on XX/XX/XXXX that withdrawal purposely made me bounce the check to my credit card company and then I had fees which Im not even disputing all that the drama with randomly taking money out and then sending you a letter saying theyre taking out money from extra amount a month after they caused the withdrawal that caused you to overdraft

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation