Consumer complaint received 2025-01-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I respectfully submit this formal complaint against Wells Fargo Bank, N.A., invoking my Right to Redress under Federal Law, including XXXX XXXX XXXX XXXX  ( Unfair, Deceptive, or Abusive Acts or Practices ). This complaint highlights severe injuries, damages, and violations caused by Wells Fargos conduct. I request the CFPB to investigate these matters, enforce compliance, and provide necessary relief for the harm caused. 
I hereby reaffirm my acceptance of all Titles, Rights, Interests, and Equity owed to me under applicable contracts and law. This includes accrued benefits, withheld unearned interest, and rightful ownership of funds adversely impacted by mismanagement, deception, and misconduct by Wells Fargo. If Wells Fargo unlawfully obtained or assumed Power of Attorney over my accounts, such authority is hereby revoked under XXXX XXXX XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I attended a mediation session where I was coerced by the mediator into accepting an offer under duress. Despite this, no final resolution was reached, and Wells Fargo has still failed to fulfill their contractual obligations. This reflects a continuation of their pattern of bad faith negotiations, misconduct, and breach of fiduciary duties. 

During the mediation session : I was subjected to undue pressure by the mediator to accept an offer, compromising my ability to make an informed decision. 

The mediator appeared biased in favor of Wells Fargo, undermining the fairness and neutrality expected in such proceedings. 

I was not afforded sufficient time or resources to review the terms of the proposed resolution. 

This coercion violates principles of fair mediation and further highlights Wells Fargos refusal to negotiate in good faith. I respectfully request the following actions : 1. Investigation of Mediation Process : Review the XX/XX/XXXX, mediation session to determine whether coercion or bias occurred. 

2. Accountability for Non-Compliance : Hold Wells Fargo accountable for failing to fulfill their obligations and resolve my claims. 

3. Financial Redress and Damages : Provide compensation for the financial and emotional harm caused by Wells Fargos ongoing misconduct.

4. Equitable Remedies : Ensure Wells Fargo complies with all contractual obligations and federal regulations moving forward. 

Unfulfilled Contractual Obligations Wells Fargo has failed to honor their contractual and legal obligations, including : 1. Failure to Resolve Disputes : Despite mediation, Wells Fargo has not addressed the totality of my claims related to unauthorized accounts, withheld funds, and deceptive practices.

2. Non-Compliance with Terms : Any agreements reached during mediation remain unfulfilled, further evidencing bad faith and negligence.

Wells Fargos misconduct has caused significant harm, including : 1. Financial Harm : Unauthorized account activities, withheld unearned interest, and unauthorized fees. 

2. Emotional Distress : Resulting from deceptive practices, bad faith negotiations, and breaches of fiduciary duty.

Wells Fargo has withheld critical evidence relevant to my claims, including : Documentation of unauthorized products.

Internal audit reports reflecting profits from account misuse. 

Complete disclosure of accounts deceptively opened without my consent. 

Despite numerous requests, Wells Fargo failed to provide these documents, violating XXXX XXXX XXXX XXXX ( Obstruction of Proceedings ) and demonstrating bad faith in its dealings. 

Relevant Violations and Legal Precedents 1. CFPB v. Wells Fargo Bank , N.A . ( 2022 ) : This case exposed Wells Fargos systemic violations, resulting in {$3.00} XXXX in consumer redress and penalties. 

2. Gutierrez v. Wells Fargo Bank , N.A . ( 2010 ) : Demonstrated manipulation of consumer accounts for profit. 

3. Parks v. Wells Fargo Home Mortgage , Inc. ( 2009 ) : Established Wells Fargos liability for mishandling consumer funds. 

XXXX. XXXX XXXX XXXX XXXX ( Truth in Lending Act ) : Wells Fargo failed to provide transparent disclosures for credit accounts. 

Specific Allegations 1. Mismanagement of Deposit Accounts : Unauthorized charges and withheld interest, violating XXXX XXXX XXXX XXXX ( Fraudulent Banking Practices ). 

2. Fraudulent Concealment : Wells Fargo intentionally concealed material facts, including account disclosures and audit results.

3. Tacit Admissions : Wells Fargos silence and refusal to act in good faith amount to an acknowledgment of misconduct. 

XXXX. Unjust Enrichment : Wells Fargo profited unlawfully by withholding funds and charging unauthorized fees, violating Restatement ( Third ) of Restitution and Unjust Enrichment XXXX. 

5. Securities Fraud : Withholding access to securities constitutes fraudulent activity under XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Closing Appeal I urge the CFPB to investigate Wells Fargos continued bad faith actions, including their conduct during mediation and their failure to meet contractual obligations. Their behavior not only undermines consumer trust but also demonstrates a disregard for federal laws and ethical business practices. This complaint is supported by evidence, legal precedents, and federal statutes. The principles of fairness and equity mandate financial redress and strict enforcement measures to prevent further consumer harm.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation