Consumer complaint received 2023-08-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: MI

Complaint narrative:
To : Ombudsman We are deeply disturbed and devastated to find out that SPS has withdrawn our assistance application. I was under the impression that you were working on a new plan that would be affordable to me I need answers to the following questions : Why was our assistance application withdrawn? 
Who set up the repayment plan? 
What income and expenses did you use to structure the repayment plan. 
Why is the payment so high? 
What details did you use to design such a bad plan. 
Why did you not use my new income and expense information? 
Why did you ignore my hardship letter? 
Why did you ask what payment I could afford, then take away the amount I gave you. 
How do you expect me to accept a repayment plan when it was based on wrong information? 


These concerns need to be addressed and need your immediate attention. Please reconsider and take a hard look at my income and expense report, I feel that your proposed repayment plan was designed using wrong information such as income and expenses. 
HARDSHIP LETTER To whom it may concern : I simply can not afford your repayment plan ; the payment is too high compared to my income and I dont know who set up such a plan that knew darn well that I could not be able to meet this obligation. My income will not cover the payment and what you are doing is setting me up for foreclosure and instead of helping me, youre hurting me financially and with my serious XXXX XXXX, you want to take our home. 

This is an urgent message, due to a XXXX XXXX I am unable to make my past due payment until XX/XX/XXXX, please accept this payment arrangement because I XXXX XXXX XXXX XXXX 

I am very concerned about my past due mortgage payments one of the reasons I am late is because. I suffered a XXXX XXXX XXXX. The XXXX was very serious which caused me to now have XXXX  XXXX XXXX. Due to the seriousness of his XXXX XXXX, I am facing financial hardship. 

Another serious reason for asking for assistance is due to my wifes health condition, she had a XXXX XXXXXXXX, XXXX XXXX XXXX, this has caused a heavy burden on me and trying to balance our lives. 

I have been communicating with SPS daily to explain why I became late on my mortgage payments. I told them that XXXX XXXX XXXX XXXX XXXXXXXX and with a loss of job and valuable income ; my earning power for the mortgage payment has been reduced. To improve my standing with SPS and place a positive note on this, I will listen to everything that is placed on the table but one item that needs to be discussed thoroughly, its my monthly payment, its too high and I simply can not afford that kind of payment. I am very concerned who designed the re payment plan, it is totally based on wrong, and income and expense information and I can not accept wrong information. 

From a doctors point of view, Regarding XXXX XXXX  XXXX XXXX, it is very serious ; the family doctor diagnosed him of having XXXX XXXX XXXXXXXX and an XXXX problem. To offset this, XXXX XXXX has a XXXX  and XXXX XXXX XXXX XXXX XXXX The doctors greatest concern is that his recovery from a XXXX XXXX XXXXXXXX has been very slow, and stills suffers from cXXXX XXXX XXXX which is monitored weekly by a monitor which transmits to the XXXX daily his XXXXXXXX XXXX XXXX and pictures. XXXX XXXX is XXXX XXXX XXXX XXXX XXXX XXXX throughout his system, and this is why its important to keep monitoring his daily activities. 

Meanwhile, due to the XXXX XXXXXXXX and XXXX XXXX and slow recovery, XXXX XXXX lost the job he had for twelve years ; his income dropped considerably which caused him to become late in making his mortgage payments. The doctor states in his assessment that XXXX XXXX is unable to perform activities as before because of XXXX XXXX  XXXX slow recovery from XXXX XXXX and XXXX XXXX XXXX XXXX 

In discussing his XXXX problem my family doctor states, XXXX XXXX has XXXX XXXX, he underwent XXXX XXXX on XX/XX/2016, the doctors removed his XXXX He sees a XXXX XXXX every three months to see if the XXXX has reappeared. 

In summary, my wife and myself are under serious health  and financial hardship, this is why we are asking for some assistance, we want to keep our property, no sale of any kind., I apologize for the inconvenience this may have caused, but I do recognize the problem, and furthermore, I know that my attention has been on my health issues instead of his finances, which I wants to change. 

XXXX XXXX XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation