Consumer complaint received 2026-02-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: Avant Holding Company, Inc.
State: TX

Complaint narrative:
Avant has got to be the worst company I've ever dealt with. Customer service is abhorrent and the practices and procedures they stipulate for their agents are ridiculous and impact us as a consumer. On XX/XX/31, I spoke with a customer agent about my concern with making payments. At this time the agent got me on a payment plan which would reduce my payment amount for XXXX months. There was a full payment due in 3 days from the call, which agent was clear would not go through due to the payment agreement we had entered and she would turn off auto pay. On monday XXXX I got an alert from my bank about being negative. I check and low and behold a full payment was taken out, which I was expressly told wuld not happen. This caused other payments aready scheduled to be returned, and took the little money I had for food for the week. I called in on Monday XXXX. I spoke with an agent who provided the generic script that the autopayment cojldnt of been cancelled and all eas fine and dandy. I escalated, the supervisor asked all the same questions ( agent didnt providr any of the information? ) Call dropped and i called back. Reached another agent, gave brief description ( you have to repeat it all over again to the next person so save the trouble ). I was escalated to a " XXXX '' and she stated she was a supervisor based out of XXXX. When I asked her again if this is where she physically was, she stated yes. I ask because all signs point to an outsourced center. She provided the same scripted response from the last agents, and refused to let me speak to her superior as she stated they were unavailable. She could submit an escalated ticket that would take... wait for it... wait for it... 14 DAYS yo be resolved. Mind you im XXXX on my account due to the ineptitude of avant, without cash for food or daily necessities. And the answer is ... a XXXX  day ticket. Can you believe this? A mistake of this magnitude, that impacted not only my life but families life and the answer is a ticket that takes 14 days? I can not fathom this is the answer and resolution a company like avant can bring. Assuming the agent is providing and following guidelines, who in their right mind would create a process that takes XXXX  days for these types of cases? So I wait with my account in a negative status, without food or money for daily necessities based on an error made by Avant? And the resolution Avant can provide is, we will get back to you in 14 days? Do they not realize the impact the just had on my financial situation? No... nor do they care based on the customet service interaction I just had. How does a multimillion dollar company .. not have a quick internal escalation process to resolve these issues? Our payment arrangement as XXXX dlls ..., not XXXX, this was clear and stipulated. Even on the website it had the XXXX payment coming out. Why would I want a full payment+ the payment arrangement coming out? How does that make any sense? How is it not built in systematically that this doesn't happen? I can not believe Avant would do this to me or is doing this to other customers. I need help from your internal teams to get this rectified ASAP.

Company response to consumer: Closed with explanation