Consumer complaint received 2024-12-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
On XX/XX/XXXX I was frauded by a person claiming to be working with XXXX, it's a long story. But needless to say, the person opened a " temporary private client account '' in my name ( or so I thought ) and a virtual debit card was uploaded to my wallet. I pulled out {$20000.00} in cash from XXXX and went to deposit it in my " new '' account, with this virtual debit card. Later that evening I started to feel weird about everything so I drove back to Chase to check my account balance. The screen showed that there were actually XXXX accounts, a checking and a savings account with XXXX different amounts in it, not totaling the {$20000.00} I deposited. First thing in the morning I went back to Chase to check the balances, as they were depleting before my eyes. I was only able to ever take out {$40.00} maximum and over the course of 3 days I was only able to withdraw {$160.00}. As soon as I checked the balance of the accounts that morning, I went into the bank in a panic requesting for some help. XXXX XXXX, Assistant Vice President of Chase Bank in Federal Way Washington, sat with me. I explained that I think I was frauded and that I had deposited the money the previous day, She proceeded to search for me in their system by name and SSN, to which it showed I didn't have any accounts in my name. At that moment, I pulled out all of the receipts I acquired WITH transaction numbers on them and I showed her the virtual debit card. But she did nothing. Absolutely nothing. Because there weren't any accounts in my name. I advised her that she does know that this is now an active crime and that she has the power to intervene, at least flag the account or something. They are the bank people, they're supposed to know what to do. But she didn't. In fact, she did nothing and told me to call their fraud department, which I already had, twice, and each time they told me to return back to the bank so they could intervene and try to save what was left in the accounts. But she didn't even look, nor would she flag them. I NOW know what SHOULD HAVE been done, we should've called the police together in order for them to get a correct police report, per the sergeant that I later called to try and file a report against " XXXX '' for being complicit in a crime by not doing anything. But the proper steps/procedures weren't taken ( calling the police together from the bank ). Anyways, by day XXXX, all the money was gone. 
I've submitted many complaints to the Chase Executive Office. " XXXX '' and " XXXX '' were the individuals I've had some correspondence with in regards to my complaint. They felt it wasn't necessary for me to have their last names either. Real professional executives! XXXX with no last name, said I didn't have an account with them. She only had 1 copy of 1 receipt out of multiple other transactions/receipts. She advised that the one she looked up didn't belong to Chase and that the debit card wasn't theirs per the XXXX XXXX. Maybe everyone is forgetting that this cyber-FRAUD and that it was a virtual debit card, and on my end, it showed Chase, and on the receipts, they show it's a Chase bank account. She refused to take the additional " proof/ evidence '' I had and made me feel as if I'm the criminal. My last correspondence was on XX/XX/year>, I emailed all of the receipts and screen shots that I had taken with my phone of the cash machine transactions, requesting further investigation by their fraud department. Prior to that, XXXX with no last name, said she would be sending me something in writing as to why Chase isn't in any way reliable/ responsible, and any information that their fraud dept. were able to obtain. I additionally called to follow up and left a VM in early XXXX. I have not received anything from the Chase Executive Office.

Company response to consumer: Closed with explanation