Consumer complaint received 2025-03-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Since XXXX I have been experiencing unresolved issues with TransUnion. I believe XXXX of the pertinent reasons that my issues with TransUnion has gone unresolved, is due to the fact that TransUnion 's customer service agents and supervisors are all across seas in other countries besides the United States. They speak broken XXXX, therefore, they lack some of the basic XXXX comprehension. It has been made obvious to me, that TransUnion values retaining profits by hiring cheap labor across seas opposed to solving consumer concerns and issues pertaining to the consumers credit file and consumer report, as required by law. I have been unable to manage my credit freeze online, monitor my credit or generate a credit report online for the past at least 3 years. I have reported this in writing, to TransUnion more times than I can count. I am a victim of identity theft. By law, I am " supposed '' to be allowed to receive multiple consumer reports per year ; however, TransUnion has failed to give me access to at least one per year since XXXX even when I have called to request one be mailed to me. I have spoken to numerous TransUnion supervisors regarding the matter. Also, I discovered back in XXXX that TransUnion had another individuals social security number and personal information attached to my consumer file and report. I was asked by TransUnion to mail in documents to prove my identity, etc, then the other individuals social security number and contact information would be removed. I have mailed the information in on multiple occasions, certified mail. I was notified back in XXXX that the information had been removed ; however, I recently learned that the other person 's social security number and contact information is till attached to my consumer file. I spoke with a supervisor whom requested AGAIN, that TransUnion " support '' remove the information after she discovered and deleted multiple online TransUnion accounts setup that were somehow linked to my information. Instead of the TransUnion support department doing as instructed by the supervisor whom provided support with a copy of my drivers license and ss card, TransUnion support suppressed my consumer report. As previously stated, this has been an ongoing unresolved issue with TransUnion for at least three years now. I have three years worth certified mail receipt proofs, FTC identity theft reports and letters to support my case. TransUnion has not only broken the law, but this has also cost me time, money, and the lack to obtain credit via my TransUnion consumer report. I recently mailed TransUnion another letter with tracking, requesting that the suppression be removed and the issues be resolved immediately as they should have been.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief