Consumer complaint received 2024-01-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Fee problem
Company: FIFTH THIRD FINANCIAL CORPORATION
State: TN

Complaint narrative:
Although, Wrongfully charging fees on my accounts is primary in this complaint against Fifth Third Bank, its vital for me to raise awareness of additional complaints that customers need to know. These complaints include breaching my financial and personal security, failing to protect customers by turning a XXXX eye to these known risks, using harassing tactics to close accounts for raising security breaches, and using false, misleading, and deceptive advertisements promising " banking a fifth third better '' ( See attached word doc for details ). 

Wrongfully charging fees on my accounts : I have been a client with Fifth Third Bank for over 15 years. Through the course of my relationship with this bank, I have opened multiple lines of offerings from business, savings, personal, and lending accounts. Unfortunately, Ive had ongoing problems with Fifth Third Bank regarding fees, over the years, and I was giving them the benefit of the doubt. Working with them to rectify what I was able to catch in wrongful fees. But the mistakes were increasing, more frequent, and a larger scale. 

Wrongful fees started when the bank correctly removed the PMI from my mortgage account only to put it back on my account a month later. I had to work with the bank to remove it ; however, I was not reimbursed for the PMI fees wrongfully put back on the account. 

I also caught the bank charging me {$50.00} for transferring money from the business account to the personal checking account. I worked with the branch manager in XXXX XXXX and no one in corporate could explain why this was happening. I have always over exceeded the average daily balance on my accounts so that the algorithms would not even incur a fee to begin with. The bank advised me that they could only go back a few months to refund these high and unnecessary fees. I know this is incorrect, because they have access to further history and Im unaware of any statute of limitations in reimbursement of the banks mistakes. The bank should have gone back in time and reimbursed all of these outrageous XXXX XXXX-transaction fees but did not. 

From the beginning and to this day, the bank wrongfully and consistently assesses obscure amounts of fees on my business accounts. I have always developed a good rapport with the Branch Managers because they would have to constantly reverse the fees I would catch on my accounts, that no one could explain why such fees were assed on my accounts in the first place. 

Notably, this branch has high staff turnover and at least 6 branch mangers in less than 3 years, so I would have to start all over again with new managers to help with my account, which became increasingly exhausting over time. Branch managers would also give me their personal cell numbers in case I needed help with my accounts. 

Most recently, the bank wrongly started charging {$25.00} on a savings with nearly {$19000.00} in it over the last few months with no rhyme or reason. Again, the bank claimed they could only reverse a few of them and did not refund the rest of them. 

How long prior to me catching these errors, and how much money did I lose in those {$50.00} fees to transfer my money from one account to another in the same bank? Why is the bank suddenly charging {$25.00} per month on another account? Where did these fees go? I still dont know. How much money have I lost in wrongful fees overtime that I did not catch on all my accounts that were not reimbursed?

Company response to consumer: Closed with explanation