Consumer complaint received 2025-03-20 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Confusing or missing disclosures — 
Company: JPMORGAN CHASE & CO.
State: MN

Complaint narrative:
On XX/XX/XXXX, I used an " external bank connection '' with XXXX XXXX, which I had used earlier in XX/XX/XXXX for a different transaction, to transfer {$10000.00} from my savings account at XXXX  XXXX to my brokerage account at XXXX. XXXX doesn't operate their own bank so they apparently use JP Morgan Chase, which was the label on the bank connection that I had previously successfully used to transfer money in XX/XX/XXXX. 

XXXX days later, I decided to check on this situation, since it was starting to feel a little weird that such a large company as XXXX wouldn't have their own banking, since they have money market accounts, etc. 

So I called XXXX on XX/XX/XXXX and they said that I should have initiated the transfer from their side. So I called XXXX XXXX right away on XX/XX/XXXX and they said that they filed a claim to reverse the transaction and would have a result for me in XXXX XXXX XXXX days. 

On XX/XX/XXXX XXXX XXXX sent an email saying the claim has been denied and reassigned a new claim number. Then on XX/XX/XXXX they sent another email saying that the XXXX claim had been denied since " The payment was processed according to the payment instructions ... '' After this I made calls to XXXX XXXX, XXXX and JP Morgan Chase since each referred me to the others, and JP Morgan Chase wouldn't even talk to me about it because I don't have an account with their company. XXXX XXXX said that they were reopening the claim. 

I asked why we should expect a different outcome by reopening the claim and he said that they didn't know that I didn't have an account at XXXX or why we used XXXX in the first place. 

I called XXXX  since to XXXX XXXX to check on the claim and the XXXX time on XX/XX/XXXX they said it was too early to tell but that the claim was definitely reopened. The XXXX time on XX/XX/XXXX they said that the claim was never reopened, which of course made me mad. They said that they were reopening it now, but I have my doubts given the history of the issue. I'd like to wait for the result first but it is taking too long. 

I have XXXX guesses as to what is going on, although I'm not getting confirmation from anyone. 

1. JPMC ( JP Morgan Chase ) reassigns bank account numbers to other customers when an account is closed for whatever reason 2. JPMC reuses account numbers for money transfers XXXX. JPMC has my money in their possession, not the possession of one of their customers Possibilities XXXX and XXXX  seem like they virtually guarantee that problems like this will occur, given that banks like XXXX XXXX retain the external bank connection information for reuse by the customer, as I did with the connection from XX/XX/XXXX. 

Some of the customer service people have implied that I should have extended knowledge of how banks work, but that doesn't seem realistic since I have never worked at a bank. Apparently this issue has something to do with wire transfers vs electronic transfers or some such wording. Apparently XXXX doesn't accept ACHs which meant something to XXXX of the XXXX customer service people. He said that is why he couldn't help me and refused to budge on that. 

I just need my money back. Since XXXX won't talk to me, I don't have an avenue for communication.

Company response to consumer: Closed with explanation