Consumer complaint received 2025-10-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: EGL US, LLC
State: NM

Complaint narrative:
I have made payments in the amount of {$250.00} from XXXX that have since then reversed out and posted back in at {$220.00}. The company claims that I paid more than what is allowed on my contract when the contract clearly states, " I have the right to pay amounts greater than my regular payment or to make extra payments whenever I wish. '' In XXXX of XXXX, I was advised by the company that I have an overpayment and if I would like that refunded. They did not explain that the overpayment stems from the {$250.00} payment I have made. So, I agreed to the refund. To my surprise, the {$250.00} payments were reversed out and {$220.00} were posted in replace of the {$250.00} payments. They gained interest by reducing my payments, when they should have left my account alone. On XX/XX/XXXX, the company was to take money out of my account automatically from my debit card, but the payment did not come out. I waited until XX/XX/XXXX, for them to do so, when it didn't, I paid online through their third-party payor XXXX ( XXXX ) XXXX When I made the payment, I noticed that the next payment due date did not update to XX/XX/XXXX, it stayed as XX/XX/XXXX. From then on, I have been paying all kinds of fees on top of fees as I am told I am past due on my payment which is not. I have tried reaching out to BMG Money for them to correct my next payment due date, every time I call, I am always told that someone will call me back, no one ever calls me back to resolve these issues. I paid {$250.00} on XX/XX/XXXX and {$230.00} on XX/XX/XXXX. I was told that I am being charged {$7.00} per day for the past due which I have never heard of in the past as I have been a customer of BMG Money for a long time. In the contract, it doesn't state that {$7.00} will be charged each day that you are past due. It states, " Late Payment Fee. If a payment is more than 10 days late, a late fee not exceeding {$0.00} for each {$1.00} of each installment up to {$10.00} per installment may be imposed. '' Yet, I am being charged seemingly {$7.00} per day. I don't have access to my online account as I have been locked out since XX/XX/XXXX, so I don't know what is going on with my account. I have contacted BMG Money on numerous occasions regarding this and to date I am still locked out of my account. I have filed complaints with the New Mexico Attorney General 's Office, New Mexico Licensing and Regulatory, and the BBB with no resolution. Basically, the company thinks they are untouchable, but I do hope you all can help me as this has caused me emotional distress and anxiety, and I do not know where else to seek help. The NM XXXX XXXX has advised that the reason they can't do anything more for me is that BMG acts as a loan broker or loan servicer for XXXX and XXXX operates as a national bank regulated by the FDIC and not by the State of New Mexico. I have countless email back-ups that I have sent to BMG Money and their legal department that all have gone unanswered. I can forward all that to you all upon request. I am attaching my loan agreement and the payments that I have made to BMG Money to this complaint.

Company response to consumer: Closed with explanation