Consumer complaint received 2025-11-11 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: Selene Holdings LLC
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX Date : XX/XX/year> Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Selene Finance LP XXXX XXXX XXXX XXXX and XXXX XXXX Dear Consumer Financial Protection Bureau, I am submitting this letter as a formal complaint against Selene Finance LP for unfair and unreasonable mortgage servicing practices that have placed me and my family at serious risk of losing our home of 20 years. 

My mortgage was previously serviced by XXXX XXXX  and was sold to Selene Finance in XX/XX/year>. When XXXX XXXX managed my account, I was approximately 45 days behind on my mortgage but was working with them on a resolution plan. Since the transfer to Selene Finance, however, my situation has worsened dramatically due to their handling of my account and the lack of fair, affordable payment options. 

Despite having paid approximately {$7800.00} toward my mortgage since XX/XX/year>, Selene Finance has repeatedly refused to apply these payments in a way that would keep my loan in good standing. Instead, they have insisted on modification trial payments that are nearly double my regular monthly payment amount, which I can not afford. Their refusal to accept my regular monthly payments unless I pay several months in advance has pushed me further into default through no fault of my own. 

Selene Finance sent me a Loan Modification Trial Payment Plan dated XX/XX/year>, with the first payment due XX/XX/year>. Unfortunately, at that same timXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

This medical crisis has caused significant emotional and financial strain on our household. Despite this, I immediately reached out to Selene Finance to explain my hardship and ask for a deferral of my past due balance to the back of the loan so I could resume my regular monthly mortgage payments. I also provided proof of income to demonstrate that I can afford my normal monthly payment. 

However, Selene Finance has refused to offer any reasonable alternative or hardship assistance plan that would allow me to maintain my home. Their actions have created unnecessary financial hardship and emotional distress, and I feel they have failed to act in good faith as a mortgage servicer. 

If my mortgage were still with XXXX XXXX, I would be, at most, 30 days behind today. Instead, Selene Finances policies and refusal to accept regular payments have jeopardized my home and stability. 

I am respectfully requesting that the Consumer Financial Protection Bureau investigate Selene Finances handling of my loan and their refusal to work with me on an affordable solution. I am seeking assistance in having Selene Finance : 1. Defer my past due balance to the end of the loan, and 2. Allow me to resume my regular monthly payments immediately so that I can remain in my home.

I have acted in good faith at keeping in contact with them, making payments of what my mortgage was prior to them buying it from my mortgager, and provided financial documentation to show my ability to pay. All I am asking for is fair treatment and the chance to keep the home I have faithfully lived in and maintained for 20 years. 

Thank you for your attention to this serious matter. I am providing this statement so that my circumstances and Selene Finances actions are documented with your agency. Please contact me at your earliest convenience if you require any additional information or documentation. 
Sincerely, XXXX and XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX PA XXXX [ Loan Number : XXXX Phone Number : XXXX Email Address : XXXX XXXX

Company response to consumer: Closed with explanation