Consumer complaint received 2023-12-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
This is a complaint to the Consumer Financial Protection bureau XXXX Wells Fargo XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX and its employees XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX for illegal buisness practices, stalking, harassment threatening its customers, retaliation, violent behaviors, stalking, harassment and closing down my accounts for excessive claims and stating I would no longer be allowed to continue using my accounts for little to no reason. I am also reporting Wells Fargo for keeping me from using my accounts and debit cards for 1 week and retaliating by keeping me from purchases for filing complaints with the CFPB and claiming it was for excessive claims when the account was newly used. Wells Fargo also refused to address various complaints of stalking and harassment by its employees XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX for illegal harassment and misconduct towards me none of the complaints were addressed. Wells Fargo withheld funds from me for no apparent reasoning. Wells Fargo refused to give me access to my funds and any money for one week which inhibited my ability to access goods, services and other important services. It is unusual and against Wells Fargo practices to close down an account for excessive claims when the account was fairly used. I had a previous account with Wells Fargo which had several claims but was closed. I contacted Wells Fargo to close down an account and was told that the account claims would not transfer to the new account. It is also concerning because the account was the account that had excessive claims that I closed down and reopened so my accounts shouldnt have been closed down because they were new and did not have excessive claims. Wells Fargo continues to participate in deceptive buisness practices by withholding my access to my funds, closing my accounts and participating in further illegal issues. When I went to Wells Fargo XXXX XXXX XXXX XXXX I met with XXXX XXXX, XXXX XXXX, XXXX XXXX who further participated in illegal financial activities by withholding my funds from me stating I was in the fraud department and also stating they dont have any money. The fraud department was contacted and stated to release my funds immediately that there is no fraud. XXXX XXXX, XXXX XXXX, and XXXX XXXX illegally refused to release my funds. I went to Wells Fargo located at XXXX XXXX XXXX XXXX where I closed the accounts down and was charged a fee. I contacted XXXX XXXX to assist me with the fee. I was transferred to XXXX and was verbally harassed for removing my funds. Not only does Wells Fargo participate in illegal buisness behaviors, falsifying information and retaliatory actions against it customers but I was actually harassed, withheld funds from then retaliated against for removing all my funds from my account. XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, would harass me and behave XXXX projecting their XXXX XXXX towards me violently. Wells Fargo employees XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX participated in illegal retaliatory behaviors, threats, harassment and violent behaviors towards me for choosing to remove my accounts for deceptive buisness practices, behaviors and using its employees to threaten customers. XXXX XXXX, XXXX, retaliated against me for closing my accounts by contacting the police who followed and stalked me. There was nothing that I did to be treated in such a deceptive manner while Wells Fargo participated in illegal practices. I was also stalked by various Wells Fargo employees. After closing down the accounts Wells Fargo employees then stalked and followed me to locations outside of Wells Fargo and even retaliated against customers because I closed the accounts. I write this to report deceptive and illegal behaviors by Wells Fargo and their employees. I was also stalked and harassed by Wells Fargo employee XXXX XXXX who looked into my accounts against my permission and participated in violent stalking, obsession and harassment. I write this to the Consumer Financial Protection Bureau to report deceptive and illegal buisness practices by Wells Fargo XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX and their employees XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX who actively participated in illegal and deceptive practices, stalking, harassment, attempted theft and encouraging, stalking, illegal practices and further harassments by its employees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation