Consumer complaint received 2025-10-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Paypal Holdings, Inc
State: OH

Complaint narrative:
Im reaching out as I feel like I have no other option.. I have been fighting for 6 months to get my money back from XXXX. I have submitted document after document and called XXXX  Im sure 50 times at this point. Ive spoken to supervisors, and each time Ive been given different answers. 

In XX/XX/XXXX I had reached out to attorney XXXX XXXX as I needed a family law attorney. I sent him an attorney retainer fee via XXXX in total of {$2000.00}. Once the money had been sent he basically ghosted me and became impossible to get in contact with. I then became aware through multiple complaints and negative reviews that he will take your money and not reply to you. I filed a dispute with my bank for {$1900.00}. At the time I used XXXX  for banking. XXXX started a dispute and advised me via email that this dispute did not qualify for a provisional credit. On XX/XX/XXXX I was made aware via email by chime that the dispute had ended and it was not in my favor. When I opened the dispute with XXXX  they contacted XXXX. XXXX then withdrew the money from XXXX XXXX account. XXXX  also started their own investigation. Even though XXXX  dispute ended on XX/XX/XXXX I had to wait for XXXX  to close their dispute. At this point XXXX did get ahold of me and we were both working towards getting my money back. As of XXXX I was notified that the dispute from XXXX  was closed and ruled in my favor. I have recorded the conversations from XXXX as this experience has been awful and I have no hope the lady I spoke with told me I would have a refund to my debit card ending in XXXX in 1-5 business days. I waited 10 business days, called my bank ( XXXX  ) and confirmed the refund of {$1900.00} never even made it to the bank. I contacted XXXX  and spoke with a supervisor named XXXX. She filed an appeal on my behalf because despite the dispute going in my favor I never got the refund like I was told I would. XXXX filed the dispute and I offered her bank statements from XXXX XXXX showing I have never not once got the money back. I called again today XX/XX/XXXX as I have not heard anything about this appeal like XXXX said I would. The gentleman I spoke with today was very nice but informed me that the appeal XXXX filed went to the wrong department and it was denied. He re filed the appeal with the correct department. I also requested the refund be issued via check to my address as I dont want the refund to be sent to the card ending in XXXX as if it didnt make it to the card the first time it likely wont make it there the second time. 

I am begging for some help. I am XXXX, a single mother of XXXX children. I am working full time and getting ready to go to school. My bills are behind and I have been depending on getting that money back so I can get caught up and save money for any school payments I will have. 

Each time I have called XXXX  I have been given different answers and get nowhere. I am pleading for someone to please help me. I will do whatever it takes. I can provide all the documents where I have done the right things, I have taken the right channels to make sure I am trying to get my money back but I am getting nowhere. I have not once been given the money back in the last 6 months since this issue has arisen. 

I have reached a point where Im unsure if I should seek legal counsel as I am getting the run around from every XXXX  support customer service representative I encounter. Do I just forget about my {$1900.00} and let you guys keep it? I just am again pleading for help. 

I am trying my hardest to provide for my family. {$1900.00} is a lot for us. That money decided whether I can afford to make my car payment, put propane in my home for heat in the winter time. My electric bill is behind and I am desperately needing my money back. 

I appreciate your time reading my message. I was not sure where to turn as even when asking for a supervisor I get nowhere and things get submitted to the wrong department. I have been a loyal XXXX  customer for years but this experience has been unbelievable. 


Thank you for your time and attention to this matter. I hope to hear from you soon. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation