Consumer complaint received 2025-04-23 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XXXXAFTER HAVING MY PERSONAL CHASE BANK ACCOUNT HACKED XXXX XXXX XXXX  AND ALMOST LOST XXXX XXXX XXXX XXXX THAT WAS RECOVERED BY CHASE XXXX XXXX (via wire transfer) ON XXXX XXXX   THAT WAS BLOCKED BY CHASE ,  ON XXXX XXXX, AN IMPERSONATOR PRETENDING TO BE A CHASE BANK SECURITY FRAUD OFFICER  CONVINCED  ME TO WITHDRAW XXXX IN CASH FROM MY PERS. CHECK. AC. AT CHASE BANK ENDING IN XXXX ON XXXX  , & DEPOSIT THE MONEY IN A ANOTHER CHASE BANK ATM, USING AN ATM CARD THAT WAS DOWNOLOADED ELECTRONICALY IN MY IPHONE WALLET XXXX XXXX XXXX I RECEIVED a CALL FROM CHASE BANKER IMPERSONATOR PRETENDING TO BE  FRAUD SECURITY DEPARTMENT NAMED AS XXXX XXXX CHASE ID NUMBER XXXX CALLING FROM A PHONE  XXXX XXXX WHO STATED THAT CHASE BANK  & FBI ARE INVESTIGATING XXXX CASES,  ISSUED XXXX INDIDMENTS in XXXX CHASE BANKS, INVESTIGATING  ILLEGAL ACTIVITY OVER CLIENTS   FUNDS WITH BANKS PERSONNEL. I BELIEVED HIM  AS HE KNEW ALL MY PREVIOUS TRANSACTIONS WHEN I  WAS  HACKED. \nHE GUIDED ME TO VISIT MY REGULAR CHASE BR. IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN CASH & THEN TO ANOTHER CHASE BRANCH IN XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ON MY WAY THERE I  WAS GUIDED TO OPEN MY XXXX WALLET , HIT THE PLUS SIGN TO ADD A NEW CARD THAT APPEARED IN XXXX MY WALLET DISPLAYING CHASE AND XXXX XXXX AFTER I ADDED THE CARD ON MY PHONE, I PLACED THE PHONE WITH THE NEW CARD IN FRONT OF THE ATM SCANNER READER , THE SCREEN ON THE ATM ASKED ME TO CHOOSE MY ACTION & I CLICKED THE DEPOSIT OPTION, THEN THE DEPOSIT BOX OPENED & WHERE IN I DEPOSITED  XXXX CASH MAKING XXXX DIFFERENT DEPOSITS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  FOR A CASH DEPOSIT TO CHECKING ACCOUNT XXXX AMOUNT XXXXTHE ACOUNT NUMBER THAT THE CARD WAS ASSOCIATED, WAS UNDER THE NAME CHASE XXXX XXXX XXXX XXXX  THE IMPERSONATOR PRETENDING TO BE AN  ALLEGED CHASE SECURITY OFFICER, GAVE ME THE XXXX XXXX XXXX XXXXAFTER DEPOSITING THE MONEY  THE IMPOSTOR  CALLED ME AGAIN ASKING ME TO DEPOSIT MORE MONEY, THEN I REALIZED I WAS SCAMMED & FILLED A POLICE REPORT. ALSO REPORTED THE INCIDENT TO CHASE BRANCH WHERE THE DEPOSITS TOOK PLACE , WROTE TO CHASE BANK ASKING INFORMATION ABOUT THE  CARD THAT WAS DOWNLOADED TO MY XXXX & HOW  IT  GOT ACCEPTED BY A CHASE BANK ATM RECEIVED MY XXXX XXXX WIRED IT TO THE IMPOSTOR'S ACCOUNT! XXXXAS OF TODAY I HAVE DONE ALL IS NEEDED TO PROTECT MY ACCOUNTS IN MY KNOWLEDGE AS A SIMPLE CIVILIAN WITHOUT EXPERTISE IN BANK & ELECTRONIC CRIME. AND WITH THE GREAT ASSISTANCE OF CHASE BRANCE LOCATED AT XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXMY ACCOUNTS, I HOPE ARE SAFEXXXX XXXX XXXX  HAS INITIATED A CLAIM ON MY BEHALF FOR THE XXXX  WHICH I LOST UNDER \nCLAIM NUMBER: XXXX XXXX XXXX AND DISCUSSED WITH CHASE FRAUD DEPARTMENT MY CASE AND THE LOSS OF XXXX CHASE FRAUD DEPARTMENT STATED THAT THERE WAS NO MORE ACTION THEY COULD TAKE FOR ME TO RECOVER THESE XXXX AND THE CASE WAS CLOSED. I STRONGLY PROTEST FOR THIS UNORTHODOX REPLY .\nCHASE REFUSED TO PROVIDE ANY INFORMATION & FAILED TO PROTECT ME AS A SENIOR PERSON!  AFTER I WAS INITIALLY HACKED TWICE THEY NEVER WARNED  ME ABOUT IMPOSTOR'S METHODS OF APPROACH & POTENTIAL FOLLOW UP ATTEMPTS . CHASE  ALSO FAILED TO PROTECT MY ACCOUNTS BY TOTALY DEACTIVATING THEM  & CREATE A NEW ONES ."

Company response to consumer: Closed with explanation