Consumer complaint received 2025-02-07 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Navient Solutions, LLC.
State: MI

Complaint narrative:
**Subject : Complaint Regarding Sallie MaeXXXX Loan Practices and Resulting Career & Financial Damages** **To : Consumer Financial Protection Bureau** Dear CFPB , I am submitting this formal complaint regarding the unfair and harmful lending practices of Sallie Mae ( now XXXX ) and the severe consequences I have faced as a result. In XXXX, my delinquent student loan with Sallie Ma

e led to my denial of employment with U.S. Customs and Border Protection ( CBP ). This job opportunity could have significantly changed my financial and personal trajectory, but instead, I was left struggling due to predatory lending practices that have since been ruled unlawful. # # # **Complaint Summary : ** - **Job Denial Due to Student
Loan Default : ** My delinquency on a Sallie Mae
loan directly caused the rejection of my CBP application in XXXX. 
- **XXXX  Found Guilty of Predatory Lending : ** Since then, XXXX has been found guilty of engaging in deceptive lending practices, which raises serious concerns about the fairness of my loan situation. 
- **Long-Term Consequences : ** This job denial affected my entire career path, financial stability, and personal safety. I firmly believe that if I had been given the opportunity to work for XXXX, I would not have faced the life-altering hardships that followed. 

# # # **Financial and Personal Impact : ** - Loss of a stable government job with long-term benefits. 
- Financial hardship due to the inability to secure comparable employment. 
- Emotional and psychological distress from being unfairly denied employment. 
- Increased risk of personal harm due to being forced to remain in a high-crime area rather than relocate for work. 

To illustrate the impact, I have compared homicide statistics between XXXX XXXX XXXX  ( where I remained ) ** and XXXX, XXXX  ( where I would have relocated for XXXX training XXXX : ** # # # **XXXX  Statistics Comparison ( XXXX vs. XXXX XXXX ** XXXX Year | XXXX XXXX | XXXX XXXX  | XXXX -- -- -- | -- -- -- -- -- -- -- -- -- -| -- -- -- -- -- -- -- -- -- | | XXXX | [ Data Not Available ] | XXXX | | XXXX | [ Data Not Available ] | [ Data Not Available ] | | XXXX | XXXX | [ Data Not Available ] | ( *Sources : [ XXXX ] ( XXXX XXXX XXXX XXXX  ), [ XXXX ] ( https : //joinouramerica.org/new-crime-report-shows-alarming-trend-in-tucson/? utm_source=chatgpt.com ) * ) # # # **Requested Resolution : ** Given XXXX  proven history of misconduct, I request the following actions : 1. **Investigation & Review : ** A formal investigation into how Sallie Maes lending practices affected federal employment opportunities.

2. **Compensation for Damages : ** Reimbursement or compensation for lost wages and career opportunities.

3. **Loan Forgiveness or Adjustment : ** Consideration of loan forgiveness or repayment adjustments due to the wrongful nature of the loan servicing.

4. **Policy Review : ** Steps to prevent student loan defaults from unfairly blocking employment with government agencies. 

This matter has had lasting consequences on my life. I urge the CFPB to take immediate action to address these issues and ensure justice for those harmed by XXXX XXXX predatory practices. 

Thank you for your time and consideration. 

Sincerely, **XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Email : XXXX XXXX

Company response to consumer: Closed with explanation