Consumer complaint received 2024-07-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: GA

Complaint narrative:
*I deposited a settlement check in my account on XX/XX/XXXX at Bank of America . 

*2 days after I deposited the check in my account in the amount of XXXX my account was closed down for no reason *After my check cleared, I was denied of withdrawing my funds at a local branch *Boa insisted on mailing me a cashiers check instead of letting me withdraw my funds. So far I have waited 14 days for my check to clear and 8 business days for it in the mail. 

*This entire time since my account was closed I have been speaking with Bank of America risk management closure department On XX/XX/XXXX I went into a my local Bank of America branch and tried to cash a check in the amount of XXXX. The teller told me I would have to deposit the check and it would be a hold placed on it. I deposited the check and received a deposit slip of the amount of the check and date half of my check would be available to me and another date of when the other funds would be available to me. XXXX was supposed to be available XX/XX/XXXX and XXXX on XX/XX/XXXX On XX/XX/XXXX I checked my account and I was locked out of it. I call BOA and the risk closure department told me my account had been closed upon their discretion. They basically closed my account without reason. 

On XX/XX/XXXX I called boa to see if the check I deposited had cleared and how do I receive my funds and a representative named XXXX told me the check would be cleared with 10 business days of the day I deposited the check and call back on a daily to see if it had cleared. She also said my account is due for closure on XX/XX/XXXX and informed me that boa would mail me a cashiers check for the remaining balance in my account once the check was cleared. 

On XX/XX/XXXX I called boa to see if my check I deposited had cleared and a representative told me that my check was returned to the issuer ( the insurance company ) On XX/XX/XXXX I contacted the claims adjuster from the insurance company that issued me the check to verify that the check was returned. The adjuster told me that the bank hasnt even called to verify the check and it wasnt returned either. 

On XX/XX/XXXX I called boa and a representative told me that the check had cleared and a cashiers check was mailed out to me on the XX/XX/XXXX On XX/XX/XXXX I called boa to confirm that the information the last representative gave me was accurate and to make sure the cashiers check was mailed out. The representative told me that the cashiers check was mailed out on the XXXX and it would take 7 to 10 business days to get to me. 

At the point I been lied to atleast 4 times by boa representatives on recorded phone calls. 

On XX/XX/XXXX I called boa to confirm that my cashiers check had been mailed out to me. A representative confirmed that a cashiers check in the amount of XXXX was mailed out to my address on XX/XX/XXXX On XX/XX/XXXX I called boa to confirm that my cashiers check had been mailed out to me. A representative confirmed that a cashiers check in the amount of XXXX was mailed out to my address on XX/XX/XXXX Today on XX/XX/XXXX and I still havent received my cashiers check and its the 8th business day. 

Today On XX/XX/XXXX called boa to confirm that my cashiers check had been mailed out to me. A representative confirmed that a cashiers check in the amount of XXXX was mailed out to my address on XX/XX/XXXX. 

The representative name XXXX told me to give it the full 12 business days to receive the cashiers check and if I dont receive it by then call them back. She also stated that if I dont recieve the check I would have to wait until the check was returned on their end before they could mail out another. That could take up to 120 days.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief