Consumer complaint received 2024-02-23 00:00:00
Product: Debt collection — Medical debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Business & Professional Collection Service Inc
State: NV

Complaint narrative:
I have a hospital bill in collections from Hospital Collection Service that I contacted myself back in XX/XX/XXXX I believe sometime in the middle of the month I cant find the exact date but I had contacted them to inquire more info about my bill and set up a monthly payment plan with them to fix my credit since I finally have a new job. I set up a plan to align with my paychecks but my first XXXX checks kept being paper checks instead of direct deposit so they wouldnt have been able to take my payments out of my account because I dont have my bank here in XXXX XXXX XXXX its from XXXX so I have to upload my check to my acct via photo to deposit which would always take 2-5 business days and not the full amount at once. So they still wouldnt be able to get the full payments from me. So I called them back a couple times to tell them about the issues I was having with my checks and bank account to switch the dates of my payments plans and since I had to call them back a couple times about the issues I was having the lady asked me if I would just like to cancel the payment plans in the mean time and call them back when Im ready and have everything figured out so I said okay sure that would be great thank you. After that I was still having issues with my jobs checks and them going into my bank account and I get a voicemail from what sounds like the same lady that helped me the first time. I leave it cause I thought it was weird that shes calling me with an important message from them when I told her I would call them back when Im ready. That was on XX/XX/XXXX at XXXX. Since then then Ive fixed the issues with my direct deposit with work and my bank account. But I still havent been ready to call them back yet to start payments because of more important things Ive had to pay for since then. I have a XXXX XXXX XXXXr and only work a part-time even shift that does not pay that much. I started to save up for school to better my life and career and was able to do that recently. But in the time being the same lady keeps calling me and leaving voicemails with an attitude tone almost like shes angry with me. She left me another one this morning, XX/XX/XXXX at XXXX. Again with a tone in her voice. I call back to ask her what the important message is and why I keep getting called when I thought we had already talked about it the first time that I would call back when Im ready. She just starts going off on me with the worst attitude ever saying I have a debt to pay and said how I was supposed to start make payments in XXXX almost talking to me as if I personally owe her money or something. She read me her notes still talking to me super angry raising her voice at me and I just started to get really really uncomfortable because how is a stranger that was nice to me the first time I called them ( they didnt call me ) very rude and angry towards me now with a horrible attitude now? I reminded her of when I called THEM back multiple times to tell them about my issues with my new jobs checks and bank account issues and how I was going to call back when Im ready and have enough for the payments. She seemed to not care at all and kept talking to me very rudely and then she just hung up on me after saying okay. I dont know her name because shes never given it to me she only says shes a debt collector, but she has been calling me from the same number every time that she leaves the voicemails from. It says its a XXXX number : XXXX. I now feel harassed by her and the company at this point when they did not listen to me the first time and now keep calling me with very rude angry attitudes almost demanding me to pay them right now! Now I am scared to call them back ever again because of how uncomfortable she made me feel. It feels unfair to pay them anything now. Like they dont deserve my money after how I was treated and I already have a bigger bill that I need to pay and they keep adding on interest. I really need my credit to go up so I can have a better life for me and my XXXX and the only thing weighing it down are hospital bills. And now it feels like its going to take even longer with this very rude company. For them to be treating me this way when I called them in the first place is crazy and harassment. Something needs to be done about this, it is not okay for them to treat people that way and make them feel this way because of a hospital bill they couldnt help.

Company response to consumer: Closed with explanation