Consumer complaint received 2025-10-13 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: TOYOTA MOTOR CREDIT CORPORATION
State: CA

Complaint narrative:
Company : Toyota Motor Credit Corporation ( Toyota Financial Services ) Product : Vehicle lease Issue : Misrepresentation or confusing terms What happened : I leased a XXXX XXXX XXXX XXXXXXXX XXXX from XXXX XXXX XXXX XXXXXXXX ( CA ) on XX/XX/XXXX. 

During the financing discussion, I was first quoted around $ XXXX with a {$4000.00} down payment. 
I felt that amount was still high, so I told the finance team I could increase my down payment to {$5000.00} if it helped reduce the monthly cost. 
After that, they verbally quoted me $ XXXX with {$5000.00} down. 

Throughout the discussion, I was transparent about my limited U.S. credit history and even said I would downgrade to a XXXX if my credit situation made the payment too high. 
However, the sales and finance team assured me they could do something to get the monthly down and convinced me to go ahead with the XXXX, saying it would be affordable. 

My girlfriend was beside me the entire time and witnessed these conversations. 
I am an international student from XXXX, recently relocated to California for my first full-time job. 
I believe the dealership took advantage of my limited credit history, new residency, and stable income, assuming I could manage a payment above {$1000.00}. 

After signing the paperwork late in the evening ( around XXXX XXXX  ), I later discovered my actual lease contract showed a payment of {$1000.00} per month, far higher than what was quoted. 
The dealership also added {$7400.00} worth of aftermarket products ( XXXX XXXX, XXXX, tire and paint protection, etc. ) without full disclosure or my understanding. 
I immediately contacted the dealership the next morning to cancel all add-ons, and I obtained written cancellation letters confirming the cancellations. 

When I called Toyota Financial Services ( TFS ), they clearly told me : Canceling the add-ons will not change your monthly payment or principal ; the refunds will only be applied as credits. 

However, the dealerships Finance XXXX, XXXX XXXX, emailed me stating : We can send the refund to XXXXota Financial and theyll apply it to your monthly payments, or we can tell them to apply it to your principal. 

That statement is false and misleading, since only TFS can determine refund allocation after lease funding. 
This is a clear misrepresentation of Toyota Financials authority and payment process.

I raised a formal case with Toyota XXXX XXXX ( case # XXXX ). 
Toyota confirmed the case is logged as a consumer dispute, but said they do not get involved in dealership-related financing disputes. 
I have call recordings, transcripts, and email documentation supporting all of this. 

Why I believe this is unfair or deceptive : The dealer misrepresented lease payment terms and withheld the worksheet I was asked to sign beside. 

They added {$7400.00} of products without transparent disclosure. 

I increased my down payment from {$4000.00} to {$5000.00} only after being told it would reduce my monthly payment to {$700.00}. 

I was assured I could afford the XXXX even after expressing I would consider a XXXX instead. 

The dealer took advantage of my new status as an international student with limited U.S. credit history and a recent move to California.

The finance director falsely stated he could influence Toyota Financials payment structure, which TFS later denied. 

XXXX XXXX and XXXX XXXX refused to re-amortize or resolve the issue despite evidence of misrepresentation. 

This has caused serious financial and emotional distress, as Im an XXXX XXXX XXXX supporting my family abroad, and {$1000.00} per month is far beyond the payment I was led to believe Id have. 


Supporting documents available upon request : Add-on cancellation letters ( ~ {$7400.00} total ) Finance Directors misleading email Toyota XXXX XXXX case acknowledgment ( # XXXX ) Lease contract showing $ XXXX Call recordings and transcripts with TFS and XXXX XXXX

Company response to consumer: Closed with explanation