Consumer complaint received 2024-07-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
XXXX XXXX XXXX repo my vehicle on XX/XX/XXXX ( they report XX/XX/XXXX ) since they stated it was in default. They stated to experian that the date of last payment was XX/XX/XXXX and the date of first delinquency and date of repo were both XX/XX/XXXX. 

I have my checking account statement which clearly states both payments for XXXX were made last payment of XX/XX/XXXX. This proves that I was not in default when they repo my vehicle. 

XXXX XXXX XXXX did originally post both of the XXXX payments to all 3 credit unions then re-inacted the XXXX payments in XXXX of XXXX. Also, the payments in XXXX never were applied to the balance in XXXXXXXX XXXX XXXX. Resulting in incorrect balance. 

Going just off of XXXX XXXX XXXX XXXX reported to Experian the payment and account balances would be incorrect. With a last payment of XX/XX/XXXX there would have been a payment journaled in XXXX and a decrease in the balance history in XX/XX/XXXX. But nothing was reported. 

There was no missing or late payments ever on this account. Which makes the first delinquency mark on this account a repo. For a vehicle to be repo the loan would have to be in default. Even though incorrect it is unlikely and illegal to repo a vehicle on the XXXX day of the XXXX delinquency. 

I have provided this information to Experian who did receive several documents with the dispute in XX/XX/XXXX but failed to use them in what was an reinvestigation. Experian stated that the creditor verified the account as accurate. This is incorrect and a violation of the FCRA. 

The payment history and balance history has almost completely disappeared for this account. The necessary information to prove or disprove a default on this loan is no longer reported. This is also a violation of the FCRA, and this account needs to be removed. 

Rule 609-The payment from when this car was allegedly sold at auction i am requesting a signed receipt from the auctioner which is allowable under 1041. There are several disputed with the " auction '' of this vehicle : 1. I have pulled the XXXX  report and this vehicle has never been sold at auction. The previous lien holder prior to  my purchase was also XXXX which indicates this car was not prioviously commerically sold and with factual documentation it was not commercially sold with me either. 
2. There is no salvage title for this vehicle but Experian reported this vehicle was sold for just {$2000.00} at auction. Then more then a year later closer to {$3000.00}, even though the {$2000.00} sale price was verified as accurate by the creditor. If sold less then 50 % market value it must be sold with a salvage title. This vehicle I had purchased 14 months prior for over {$17000.00}. 
3. I believe the difference in the sales price comes from incorrect documentation of payments on this loan not auction price. 

The payment for XX/XX/XXXX did not adjust the balance in XX/XX/XXXX, once again incorrect balance. 

XXXX has determined that the XX/XX/XXXX status was incorrect. The correct status for XX/XX/XXXX is " current '' which also makes the charge-off of XX/XX/XXXX incorrect. 

This gives the appearance of being reinstated since XXXX reported ND all the way through XX/XX/XXXX, which is a federal violation. After 4 months with a installment loan the loan is to be charged-off and no further reporting in necessary. So why the charge-off in XXXX XXXX, 4 months of {$0.00} balance, then XX/XX/XXXX and the balance reappears and the account is flagged late. 

The amount alledgedly brought in from auction is listed as a payment but does not indicate from auction on the credit report. Which also gives the appearance of the account was brought current for a reinstatement. 

I am once again requesting this account to be removed immedetly from my credit report : XXXX. XXXX has failed to accuraetly report, failed to investigate, failed to be truthful not only on record but also to others XXXX XXXX XXXX ) XXXX. Experian has failed to investigate and reinvestigate as required by the FCRA. 
3. Violated by Experian 607 ( b ) to have procedures in place to prevent inaccurate information being reported and harming consumers. 
4. Reporting an account where there is not adequite information to support the status.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation