Consumer complaint received 2025-09-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am submitting this follow-up complaint regarding XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for continued violations of the Fair Credit Reporting Act ( FCRA ), despite their prior response and admissions in my previous CFPB complaint. 

Background & Admissions by XXXX XXXX XXXX XXXX previously admitted in their CFPB response that the account was charged off and sold to XXXX XXXX on XX/XX/XXXX. 

They confirmed the remaining balance sold was {$13000.00}. 

They stated that although the account was sold, the charge-off status would remain while reporting would continue until the expiration of the statutory reporting period. 

Current Violation Despite these admissions, XXXX XXXX continues to report to credit bureaus as follows : Status : Closed/Charge-off with a {$0.00} balance, transferred/sold. 

Balance : {$35000.00} is still being reported on my credit file ( see attached screenshot ). 

This reporting is factually inaccurate and materially misleading because XXXX XXXX has acknowledged the balance at the time of sale was {$13000.00}, not {$35000.00}. Maintaining the higher figure misrepresents the nature and amount of the debt to third-party lenders and creditors reviewing my file. 

Why This is Harmful This false reporting paints me as having defaulted at a substantially higher amount than reality, unfairly harming my reputation, creditworthiness, and access to financial services. 

The continued reporting of an inflated balance is not only incorrect but malicious in intent, as XXXX XXXX is no longer the owner of the account and has no permissible purpose to report inaccurate tradeline data. 

Violations of Law XXXX XXXX actions violate the following provisions : FCRA XXXX ( a ) ( XXXX ) ( A ) Furnishers of information may not furnish information that they know or have reasonable cause to believe is inaccurate.

FCRA 623 ( b ) ( 1 ) Upon notice of a dispute from a consumer or the CFPB, the furnisher must conduct a reasonable investigation and correct or delete any inaccurate information.

15 U.S.C. 1681i ( a ) ( 5 ) Requires deletion of inaccurate or unverifiable information from credit files.

Case Law Support : Roberts v. Carter-Young, Inc. ( 4th Cir. Mar. 14, 2025 ) The court held that furnishers must investigate both factual and legal disputes and can not continue reporting unverifiable or misleading data.

Norman v. Trans Union , LLC Found that reporting misleading information, even if technically true, can violate the FCRA when it creates a materially misleading impression for creditors.

Saunders v. Branch Banking & Trust Co. ( 4th Cir. 2007 ) Creditors may be liable under the FCRA when they choose to report a debt in a way that is misleading or incomplete.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation