Consumer complaint received 2025-03-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am filing a formal complaint against Citibank for multiple violations of federal and state laws, including but not limited to : Fair Credit Reporting Act ( FCRA ) XXXX XXXX XXXXXXXX et seq. 
Equal Credit Opportunity Act ( XXXX ) XXXX XXXX. XXXX et seq. 
Truth in Lending Act ( TILA ) XXXX XXXX. XXXX et seq. 
Fair Debt Collection Practices Act ( FDCPA ) XXXX XXXX. XXXX et seq. 
Unfair, Deceptive, or Abusive Acts and Practices ( UDAAP ) XXXX XXXX. XXXX, XXXX Florida Deceptive and Unfair Trade Practices Act ( XXXX ) XXXX XXXX. XXXX et seq. 
Florida Consumer Collection Practices Act ( XXXX ) XXXX XXXX. XXXX et seq. 

These actions have caused severe harm to my financial standing by reducing my credit limit on XXXX separate occasions without providing adequate notice or an opportunity to dispute the accuracy of the information used to justify their decisions. I was approved in XXXX XXXX for a Citi XXXX XXXX XXXX XXXX with a limit of {$17000.00}. However, in XXXX, Citibank reduced my limit to {$12000.00}, and on XX/XX/XXXX, they further reduced my limit to {$5300.00}. 

Citibank has informed me that I will receive an official letter within XXXX days regarding their decision. However, given the significant harm caused by their actions and the multiple violations of federal and state law outlined above, I can not wait for this letter to pursue corrective action. 

On Friday, XX/XX/XXXX, after XXXX a.m. EST, I spoke with XXXX, a Citibank supervisor, who finally provided an explanation after I insisted on understanding the reasons behind these reductions. XXXX stated that Citibank had re-verified my credit information through XXXX. I, XXXX XXXX, informed XXXX that Citibank had unlawfully obtained my credit information from XXXX, as my account has been permanently frozen since XXXX the last time I applied for any financial products. I emphasized that all my credit bureau accounts remain frozen for security reasons, making their account review improper and unauthorized. 

I further explained that I have been in ongoing disputes with XXXX for years, and Citibank conducted this review without obtaining accurate and reliable credit information to make an ethical and informed financial decision. I also questioned why my account was being reviewed despite the fact that the credit card had been approved, actively used, and paid on time since XXXX. 

Although I was informed that I would receive a letter within XXXX days explaining the decision, I reiterated that I could not wait that long due to the urgent need to apply for financing, which has now been severely impacted by these unlawful actions. I believe Citibanks response is likely an attempt to mitigate liability after the fact, and I am requesting immediate intervention by the CFPB to investigate and rectify these violations. 

Summary of Violations and Impact : XXXX. Failure to Provide Written Notice and Opportunity to Dispute ( XXXX XXXX. XXXX ( a ) ) Citibank failed to provide me with a timely and legally required adverse action notice after reducing my credit limit, depriving me of the right to dispute any inaccuracies. 

XXXX. Unlawful Access to Frozen Credit Report ( XXXX XXXX. XXXX ( c ) ( XXXX ) ) Despite a permanent credit freeze on my XXXX, XXXX, and XXXX credit reports since XXXX, Citibank unlawfully accessed my XXXX report multiple times without my consent, violating federal law. 

XXXX. Failure to Verify Accuracy Before Taking Adverse Action ( XXXX U.S.C. XXXX ( b ) ) Citibank failed to ensure the accuracy of the information relied upon before taking adverse action, resulting in unjustified reductions of my credit limit. This failure led to a significant and adverse impact on my credit profile. 

XXXX. Failure to Investigate and Correct Inaccurate Information ( XXXX XXXX. XXXX ( a ) ( XXXX ) ( A ) ) Despite multiple disputes, Citibank did not properly investigate or correct the inaccurate information that contributed to the adverse actions taken against my account. 

XXXX. Failure to Provide Adequate Adverse Action Notice ( XXXX XXXX. XXXX ( d ) ( XXXX ) ) The failure to notify me within XXXX days of taking adverse action violated the ECOAs requirements, denying me the opportunity to address and correct the errors. 

XXXX. Double Credit Limit Reductions Without Justification Citibank reduced my credit limit on XXXX separate occasions without justification, violating XXXX XXXX. XXXX ( k ) ( XXXX ) ( B ) ( ii ). These actions caused substantial harm to my credit utilization ratio and overall financial standing. 

XXXX. Breach of Contract and Good Faith and Fair Dealing Citibanks actions represent a direct breach of contract by failing to uphold the terms of the original credit agreement. The arbitrary reduction of my credit limit without proper cause or compliance with applicable laws is a material breach of their contractual obligations. Additionally, Citibank breached the implied covenant of good faith and fair dealing by : Failing to accurately verify account information before taking adverse actions. 
Engaging in unauthorized account reviews despite my frozen XXXX credit report. 
Failing to provide timely and accurate adverse action notices. 

XXXX. Reliance on Inaccurate Data from XXXX During CFPB Litigation The CFPB is currently litigating against XXXX and XXXX for their systemic failures in maintaining credit reporting accuracy and security protocols. Despite these ongoing regulatory concerns, Citibank relied on flawed and outdated information from XXXX, contributing to the erroneous reductions of my credit limit. 

XXXX. Impact of the XXXX XXXX Data Breach I was a victim of the XXXX XXXX data breach, where my personally identifiable information ( PII ) was compromised. Since then, I have been vulnerable to identity theft and erroneous information appearing on my credit report. XXXX reliance on this flawed data further exacerbated the harm to my credit profile. 

XXXX. Violation of Florida Consumer Protection Laws Citibanks actions also constitute violations of Florida consumer protection laws, including the Florida Deceptive and Unfair Trade Practices Act ( XXXX ) and the Florida Consumer Collection Practices Act ( XXXX ). Their failure to provide accurate information, unauthorized credit report access, and unjustified account reviews violate Florida law and consumer protection statutes. 

To rectify this situation and mitigate further harm, I respectfully request the CFPB to : Mandate reinstatement of my original credit limit of {$17000.00}. 
Impose penalties and corrective action against Citibank for unlawful practices. 
Ensure Citibank provides accurate and complete account information to consumer reporting agencies. 
Investigate Citibanks account review procedures and compliance with federal and state laws. 

Given the substantial harm caused by Citibanks actions, I am prepared to pursue all available legal remedies if corrective action is not taken promptly. 

If this matter is not addressed satisfactorily on or before XX/XX/XXXX, I will escalate my complaint to : Office of the Comptroller of the Currency ( XXXX ) Florida Attorney Generals Office Federal Trade Commission ( FTC ) Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief