Consumer complaint received 2025-02-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: PENNYMAC LOAN SERVICES, LLC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXX XXXX PennyMac Mortgage Services, XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Subject : Formal Dispute of Misapplied Payments, Unjust Late Fees, and Harassment Dear PennyMac Customer Service , I am writing to formally dispute the misapplication of my mortgage payments, unjustified late fees, and continued harassment through unnecessary property inspections and additional fees. 

Details of the Dispute : Misapplied Payments I made a timely payment on XX/XX/XXXX for my XX/XX/XXXX mortgage. However, instead of applying my payment to the XXXX installment as intended, PennyMac applied a portion of my funds to disputed late fees and directed the rest toward my principal. 

Unexplained and Excessive Late Fees I have been charged {$1500.00} in late fees, and when I requested clarification, I was simply told to review my statements. My statements confirm that my payments were made on time, and I find these charges to be unwarranted and excessive. 

Contradictory Information from Customer Service I was given conflicting explanations for these fees. First, I was told that a slight increase in my insurance caused an automatic payment shortfall. However, the penalties imposed far exceed the minor shortage. Despite my multiple disputes, these charges remain uncorrected. 

Failure to Apply Payments as Promised I was assured on XX/XX/XXXX and XX/XX/year>, that my payments would be properly applied. This has not been done, and my account continues to accrue additional, unnecessary late fees. 

Harassment and Unwarranted Property Inspections I am being repeatedly harassed by PennyMac regarding these disputed charges. Additionally, PennyMac has been sending property adjusters to my home without justification and charging me for unnecessary property inspections. These visits are intrusive and result in additional fees, further worsening my financial situation.

Requested Resolution : I am formally requesting that PennyMac take the following corrective actions immediately : Properly apply my XX/XX/XXXX payment toward my XX/XX/XXXX mortgage. 

Remove all erroneous late fees and property inspection charges from my account. 

Cease any further property inspections and harassment regarding these disputed charges. 

Provide a written confirmation that my account has been corrected and no further late fees or penalties will be assessed. 

Failure to resolve this issue promptly will leave me no choice but to escalate my complaint to the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and state regulatory agencies. Additionally, I will dispute any negative impact on my credit report with the major credit bureaus if this issue is not corrected. 

Please provide a written response within 15 days confirming the resolution of this matter. If I do not receive a satisfactory response, I will take further action. 

Sincerely, XXXX XXXX XXXX Enclosures : Bank Statements ( Showing Timely Payments ) Mortgage Statements ( Showing Misapplied Payments, Late Fees, and Inspection Charges )

Company response to consumer: Closed with explanation