Consumer complaint received 2019-05-01 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: ACS Education Services
State: FL

Complaint narrative:
1st - I sent CONDUENT a letter on XX/XX/XXXX via certified mail. I received no reply to my letter. The letter is as follows : Conduent Borrower Services Department XXXX XXXX XXXX XXXX, NY XXXX To Whom It May Concern : This letter is my formal request that you completely remove the following debt from the National Student Loan Database,  studentloan.gov, any credit reporting agencies, and your records. This debt was consolidated into an income driven repayment loan with XXXX XXXX on XX/XX/XXXX, and has been recertified for eligibility every year since that time. I have also recertified eligibility for Public Service Loan Forgiveness each year. This is the first year your debt has appeared on my student loan account at studentloans.gov. I do not owe XXXX XXXX any money and I do not owe your debt collection company any money! 

Please send me a letter immediately confirming that you have complied with this request. Do not call me. If I do not hear from you within 10 days of receiving this letter, I will write to the U.S. Department of Education and ask them to assist me with this request. 

INCORRECT PLEASE REMOVE : Total Borrowed : {$3500.00} Outstanding Principal as of XX/XX/XXXX : {$3500.00} Outstanding Interest as of XX/XX/XXXX : {$30.00} Interest Rate : 6.80 % Date Entered Repayment : XX/XX/XXXX Most Recent Payment Effective Date : Loan Period Begin Date : XX/XX/XXXX Loan Period End Date : XX/XX/XXXX School : XXXX XXXX XXXX XXXX Enrollment Status : WITHDRAWN as of XX/XX/XXXX Loan Disbursement Date Disbursement Amount XX/XX/XXXX {$1700.00} XX/XX/XXXX {$1700.00} Loan Status Status Effective Date ABANDONED LOAN XX/XX/XXXX IN REPAYMENT XX/XX/XXXX IN GRACE PERIOD XX/XX/XXXX LOAN ORIGINATED XX/XX/XXXX CORRECT LOAN WAS CONSOLIDATED : Cumulative Payment Amount : {$0.00} Date Entered Repayment : XX/XX/XXXX Most Recent Payment Effective Date : Loan Period Begin Date : XX/XX/XXXX Loan Period End Date : XX/XX/XXXX School : XXXX XXXX XXXX XXXX Enrollment Status : WITHDRAWN as of XX/XX/XXXX Loan Disbursement Date Disbursement Amount XX/XX/XXXX {$3500.00} Loan Status Status Effective Date NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN XX/XX/XXXX IN REPAYMENT XX/XX/XXXX IN GRACE PERIOD XX/XX/XXXX LOAN ORIGINATED XX/XX/XXXX Sincerely, 2nd - I sent a letter to the student loan database on XX/XX/XXXX certified mail. I did not receive a reply to my letter. The letter is as follows : XX/XX/XXXX Director,  National Student Loan Data System, FSA U.S. Department of Education, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, DC XXXX To The Director : I sent a certified letter on XX/XX/XXXX to Conduent Borrower Services requesting the removal of an erroneous debt attached to my name that Conduent submitted to the National Student Loan Data System without my knowledge or approval sometime during the last year. As of XX/XX/XXXX, I have not received a reply to my request and the debt is still listed on the National Student Loan Data System. Would you please help me with removing this debt? I am attaching a copy of the letter I sent Conduent to this letter. 
Thank you in advance for your help removing this erroneous debt from my record. Please let me know if you need further information. 
Respectfully yours, Would you please help me get this incorrect balance removed from the FSA loan database?

Company response to consumer: Closed with explanation