Consumer complaint received 2024-04-02 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: SUN WEST MORTGAGE COMPANY, INC.
State: CA

Complaint narrative:
On XX/XX/XXXX I attended a Job Fair and was interviewed by two individuals from the company and at the end of the interview I was told I would be hired immediately for a client relations XXXX, I at the time agreed to undergo my the background and proccess in order to get an offer letter that took a week or so of verification and background to come back clear and on XX/XX/XXXX was sent an email that contained the offer letter, I then reviewed it and signed it on the XXXX, I On the XXXX decided that I would not be moving forward with the offer letter, due to going over my finances and not being able to work with the offer i was given, I then on the same day in the afternoon of XX/XX/XXXX recieved a Phone call from the company advising that I would be getting switched postions and title from client relations to Loan servicer due to XXXX open seat and that training started on Monday XX/XX/XXXX at XXXX XXXX, I immediately reviewed the differences in pay that was advertised on there Job Fair Form and saw a significant increase that would justify my finances to train and work for said company and I advised the individual over the phone on a recorded line that Yes I will be there for training for the new found job offer that was given by the individual over the phone, I asked when will i receive a new offer letter to reflect this increase in pay and title that was advertised on the Job fair forms and I was clearly told that come monday XX/XX/XXXX I would have the new offer letter on my assigned desk, I then trusted this individual and was excited to start a career that could cover my finances respectfully. I on Monday XX/XX/XXXX came into the corporate office for training at XXXX and was taken to my desk to begin training and there was no sign of a new offer letter to reflect the changes as told there would be a couple days ago over the phone, I immediately when given the chance at around XXXX emailed the corresponding staff over this matter and asked, When I will recieve the new job offer since I am yet to sign it and it is the deciding factor of my continued training with the company? They wrote back via email that They dont have it and have no infomation on it and to speak to a different individual regarding this the next business day, I then was not satisfied with this explanation as I felt a bait and switch was ocurring and spoke directly with a staff that was leading the training and gave me the same answer after I expressed that this would be a determining factor of continued employment with the company. I then decided to not bring this up again until a third time after training was over at XXXX to the supervisor via text and told them I am requesting pay transparency and the offer letter to reflect what was told over the phone on the XXXX. At XXXX on XX/XX/XXXX I recieved a call from the supervisor regarding my text and request for said offer letter, I was then told that I would not be getting a pay increase nor a title change nor the offer letter until after a probationary period of 90 days but still had to go through the training of a Loan servicer and get paid as a Client relations XXXX that is significantly lower and that I had previosuly decided I would not be able to continue with due to the pay. I felt manipulated into a bait and switch of some sort to come into training for a job that I would not be paid accordingly as advertised and not transparently told this before committing to a full XXXX hour training this day XX/XX/XXXX.

Company response to consumer: Closed with explanation