Consumer complaint received 2026-05-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
On XX/XX/scrub>XXXX I opened a new checking account at Huntington Bank. On XX/XX/scrub>XXXX I attempted to make my first mobile deposit. My paycheck comes in the form of a personal check, and this one was made for the amount of {$1100.00}. When I deposited this check, Huntington had the check on hold for 2 days. On Day XXXX ( XX/XX/year> ), I got a notification from Huntington that my account may be closed. I called Huntington customer service to find out what was going on, and was only told they couldnt see anything on their end and that Id have to go to a Huntington location in person. On XX/XX/year> I went to a Huntington location, and was told that my check was on a hold until XX/XX/scrub>XXXX and that I should come back into the bank in person on XX/XX/year> if my issue was unresolved. The morning of XX/XX/year>, I had received a notification from Huntington bank that my new account balance was {$1100.00}. However, Huntington still had my account on a freeze. I had the payer, my employer, check with her bank XXXX XXXX to see if the check cleared on their end. According to XXXX XXXX, the check cleared the day I deposited it, XX/XX/year>. I called customer service once again and was only told that a check would be mailed to me. No explanation, no timeline, nothing more. On XX/XX/year> I went back into a Huntington location to find out what was going on. The bank manager looked into my account, I provided proof of numerous previous check copies to verify that these personal checks are in fact the form my paychecks come in, and that my current bank, XXXX XXXX, deposits them with XXXX issue, and has every single week for 5 years. She told me that she submitted an urgent second review, and would call me when she heard anything. I had never received a call after that. On XX/XX/scrub>XXXX I went back into a Huntington location to try to find out what was happening, as I still had XXXX answers. It was on that visit that I was told that Huntington would now require me to acquire a notarized letter from my payer stating that she does in fact pay me, then I would have to give it to them so they could send it off to the fraud department, who would then review it, and then send me out a check. Again, no real explanations given, no timeline given. I have talked to customer service twice, I have physically gone into a location 3 times, I have verified my identity, and have verified that these checks are not fraudulent and still Huntington refuses to release my funds. XXXX XXXX acknowledged the deposit on XX/XX/year>, Huntington acknowledged the funds on XX/XX/scrub>XXXX and today is XX/XX/year> and I still do not have access to my funds. I am requesting either immediate release of verified funds or a clear written explanation of the legal and procedural basis for continued restriction. I have attached a copy of the check in question, as well as a sticky note, detailing the only information I have received from Huntington Bank.

Company response to consumer: Closed with non-monetary relief