Consumer complaint received 2021-07-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
After reviewing my credit report and noticed that my credit report had old, outdated information. The specific item in question is a Mortgage entry in my credit file. On the report this entry is listed as closed by XXXX  XXXX XXXX. Including the following information, the date of last activity which was XX/XX/XXXX, date it was reported XX/XX/XXXX and the date when the account was closed which was XXXX of XXXX. 
Based on this information on my credit file and my understanding of the Fair Credit Reporting Act which states credit bureaus are to automatically delete old outdated negative items from credit reports, I asked Equifax to remove the old outdated information from my file. On its website Equifax states the following closed accounts stay on your credit report for up to ten years from the date of last activity. Since the last activity date on the item in my credit file was XX/XX/XXXX which is which is 11 years well beyond the time allowed by law to remain on file. I asked Equifax to remove the old outdated information from my file however as of XX/XX/XXXX they refused to remove the information. Equifax stated they contacted XXXX  XXXX XXXX and they stated the account listed on my file was still open and when I asked XXXX  stated XXXX  did not provide any additional information. 
At this time I questioned how XXXX  reported the account closed on XX/XX/XXXX but now XXXX is now saying the account still open. I asked the Equifax employee XXXX XXXX XXXX regarding the discrepancy on XXXX  XXXX XXXX reporting. I argued that the account on my file was already reported closed in XXXX which she herself confirmed after doing research on my file. I asked if they would do any additional investigation into this matter. I questioned the fact of how after reporting the account closed back in XXXX, XXXX is now saying the account is still open and her response was sir it doesnt work that way. We dont do any additional investigation we just report the information we get back from them, I asked wether the info was right or wrong and her response was we dont verify anything we just report the information we get. 
This is outrageous. 
1. Equifax has not been in compliance by failing to automatically delete old, obsolete, and outdated information from my credit file.

2. Equifax rubberstamps into consumers files incorrect information provided to them 3. XXXX  listed the information I wanted removed from my file as closed 8 years ago and the last activity took place in XXXX of XXXX. 
4. XXXX reported to Equifax the item in question on my credit file is not closed but rather is currently open. 
I respectfully ask that you investigate these issues and discrepancies both by Equifax and XXXX  XXXX XXXX. I do not understand how after reporting the item in my credit as closed back in XXXX XXXX  XXXX XXXX can suddenly decide that the item in question is still open. Not only the XXXX  discrepancy but also XXXX non compliance with the FRCA by not automatically removing harmful information from credit file. This issues cause harm specially when I will apply for current and future credit transactions. 
Thank you,

Company response to consumer: Closed with explanation