Consumer complaint received 2025-02-22 00:00:00
Product: Checking or savings account — Savings account
Issue: Closing an account — Funds not received from closed account
Company: Chime Financial Inc
State: CA

Complaint narrative:
SOMEONE WORKING FOR CHIME BANK STOLE MY MONEY! 
Friday XXXX XXXX text message received asking if a I made a purchase for Vivid Seats, I said no, then vivid seats called me to confirm and i said it wasnt me and they returned my funds. I called Chime ( my bank ) and cancelled my card. Then at XXXX, XXXX hours after canceling my card, I got a notification from Chime for a XXXX charge that came out of my account off of the card that I canceled hours earlier. I called chime, as XXXX on the phone at XXXX XXXX  with representative, another transaction happens again, on the card that was already canceled. Chime rep told me it could have been made before card was canceled and went through later. I had to wait til Monday to fill out XXXX fraud cases because they were pending. On XX/XX/year> I received text saying fraud on acct, a chime rep calls me and I googled number just to be sure it was chime support number. It was and spoke to rep and they said they needed to close my account and open a new one, as XXXX on the phone XXXX on my online banking and see them moving my money and my savings and credit builder being closed. I also get emails from chime that its being closed as XXXX on the phone with the representative. Then they asked me to withdraw the XXXX XXXX money, which is like credit, of {$380.00}, to put it in my checking and to transfer to the new acct. They then gave me a number to input in to send to the new account. I did and was on the phone a little longer then got disconnected, I called back and it connected me right to a chimes automated service number. I got connected to a representative and was bounced around for hours to several different people on the phone, to then finally be told that it was a scam and someone has been doing this to Chime members, that I wasnt the first. After XXXX hours of them researching and me submitting all my proof ( screenshots of emails from chime when they closed account, phone number of person who called me proving it was the chime number ), I was told they were denying my case. Even the the last person I talked to, told me that the same thing has been happening to Chime members. I received an email saying since I requested to close my acct ( I didnt, the person who called me and closed my acct did ) that since my Credit Builder was closed out with a $ XXXX, they were sending me to collections. First off, the email says I closed it on the XXXX, I didnt even talk to them that day, this all happened on the XXXX. I had {$320.00} in my savings that if they were a bank, they would of transferred that {$30.00} over before closing. If this was truly a scam like a representative assured me it was, then I should of received my money back. My savings and credit builder was physically closed out by a Chime employee on XX/XX/year> and whoever I spoke to, told me to send my money to this unknown account that was never created for me. 
Number they called me off of : XXXX Number I sent money to ( said it was new acct ) : XXXX

Company response to consumer: Closed with monetary relief