Consumer complaint received 2025-09-02 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: Servicer under contract with Federal Student Aid
State: FL

Complaint narrative:
I was entitled to receive services from XXXX ; which is an office for XXXX. I was on the XXXX 's and XXXX  's lists!! 
If a student is entitled to XXXX  XXXX  in XXXX, they can have his test dates rescheduled or retaken. I was given proofs from that office to give to each of my instructors regarding my hearing issue. I furnished the proof to my instructor XXXX XXXX and that is why, as well as health issues that occurred to me and my newly born, to grant me an " incomplete '' | was offered an extension to the test 's submission deadline.

Proofs of the email correspondence can be sent to you. The instructor specified the deadline of my submission that was sent via email but she did not keep her promise. I accessed the website to submit my work before the deadline and all I found was " removal of content from blackboard ' I emailed the instructor regarding the incident and the instructor placed " XXXX  ''.

I sought help from XXXX  to which the latter advised that by law the instructor should place an " incomplete '' and that " XXXX  '' was a mistake. I sent a couple of emails to college staff for help and I was sought help from XXXX  to which the latter advised that by law the instructor should place an " incomplete '' and that XXXX XXXX XXXX' was a mistake. I sent a couple of emails to college staff for help and I was unsure what department might help as I was very disappointed especially because of the above mentioned health issues. The XXXX XXXX advised that I did not meet the burden of proof despite the fact that I sent all proofs I was issued a decision dated XX/XX/XXXX. I emailed The campus judicial coordinator there have been a couple of inconsistencies throughout the dispute process and I emailed her regarding that based on proofs from the college policy listed on the website and that was why I kept seeking help from the college staff through email. Yet, the coordinator emailed me that I can not send emails and that I violated the discipline code and she advised that she will restrict my email??! She also advised that I should sign accepting the violations that, according to her, I committed or else my account will be restricted. She sent me a record signed by her and awaits my signature?! The coordinator knew about my rights through XXXX  services. Yet, she sided with the instructor and indicated that the instructor was correct. Since I declined to sign her record, she suspended my account. If she was correct, I believe I do not have to sign anything. 
I also believe that the coordinator, on purpose, also committed an obstruction of justice when she restricted my account and all access to the detailed proofs regarding the dispute and grading incidents. I also believe that her language has a direct threat which constitutes a basis for violation of civil rights and I was discriminated against. 
If the coordinator has really followed the policy throughout the dispute and followed the rules, I would not have to keep emailing other staff for help. Because of that incident/s I was not allowed to continue my studies and I have to pay more than {$8000.00} that I am paying monthly and I am unemployed?! 
I will forward the proofs I have. Please also refer to my email correspondences between me and the coordinator that took place on XX/XX/XXXX of XXXX that show the inconsistencies that occurred throughout the dispute process. I also believe that the coordinator did a retaliation action when I sent her that there has been a lot of violations and blocking of my rights that she advised me to either sign that I violated the discipline code or that my account will be blocked. I filed the case with XXXX ombudsman overview since XX/XX/XXXX of this year with no action or response to my messages. I filed the case with DOJ and I was advised to follow up with XXXX! 
I should not pay and the loan should be cancelled all over. I have email proofs that the college should have offered me grants as I have been on XXXX and XXXX. One of the emails advised that I can not receive a grant as a part timer and I proved them wrong! 
The XXXX XXXX has lawyers and I was not assigned one for the issue despite the office email that by their policy the instructor should not place an " XXXX ''

Company response to consumer: Untimely response