Consumer complaint received 2026-07-01 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: SLM CORPORATION
State: FL

Complaint narrative:
I am reaching out because I believe there is some sort of fraud or suspicious activity regarding a cybersecurity training program that was offered through XXXX in partnership with XXXX XXXX ( XXXX XXXX XXXX XXXX ). Students, including myself, financed tuition through private Sallie Mae student loans, with the loan proceeds being disbursed to XXXX for enrollment in the program. In XX/XX/year>, XXXX XXXX XXXX XXXX executed an Assignment for the Benefit of Creditors and entered liquidation, resulting in students suddenly losing access to the educational platform before completing the program. Since then, students have been left with significant uncertainty regarding Outstanding private student loan obligations. Whether tuition refunds or reimbursements will occur. The respective responsibilities of XXXX XXXX, XXXX, and the lender. Proposed " teach-out '' options through another provider ( XXXX, which also own XXXX since XXXX and are even current using XXXX logo as their logo ) that some students may not wish to accept in lieu of the original program. Many of us have invested thousands of dollars and hundreds of hours into this program. Personally, I financed approximately {$17000.00} through a private student loan specifically for this education. Since the shutdown, I have been communicating with XXXX, Sallie Mae, and the court-appointed assignee handling the liquidation, while also filing a creditor claim to preserve my rights. I believe there is an investigation warranted about this situation because a private educational provider partnered with a public university ceases operations, and how students are left navigating the financial consequences. I have retained extensive documentation, including : The liquidation and Assignment for the Benefit of Creditors notices Sallie Mae loan documents and correspondence. XXXX XXXX XXXX communications regarding the shutdown. Payment history and loan disbursement records. Documentation of the program 's interruption and the impact on enrolled students. I believe this warrants further investigation, as this has left hundreds or maybe even thousands of students from all over the US from multiple states and universities in a terrible financial position and it feels like the universities ( or at least XXXX ) are just washing their hands from this, and XXXX is pretty much using the illusion of " choice '' saying we have the teach out option, but its not an option, you either take or you don't but regardless we are stuck with huge debt, for a sketchy program that we did not choose. With the case of Sallie Mae, they are choosing to deny student loan forgiveness even though the program shut down, and are refusing to freeze accounts or interest, claiming that it has nothing to do with them and there is nothing they can or will do. I would be happy to speak with you and provide the documentation I have. I appreciate any consideration you can give to this matter. Thank you for your time, and look forward to hearing from you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation