Consumer complaint received 2022-09-13 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: LoanCare, LLC
State: MI

Complaint narrative:
After filing a complaint with you against my mortgage servicer, Loancare, on XX/XX/XXXX, I called them. On XX/XX/XXXX, XXXX from Loancare informed me that they are now interested in mitigation and helping me to keep my home. I asked her why they haven't responded to the Michigan State Housing Development Authority 's ( MSHDA ) multiple requests for the V Record. She stated that the payment is now being processed. She stated that Loancare has known since XXXX that I had Michigan Housing Assistance Fund ( MIHAF ) approval, even though they never responded. She stated that just today, on XX/XX/XXXX, less than 24 hours after receiving my complaint, they decided to contact their attorney and cancel the sheriff sale of my house, which was scheduled for XX/XX/XXXX at XXXX XXXX 

I was then contacted by XXXX, my caseworker at MSHDA, who is processing my MIHAF fund. He stated that he has contacted Loancare in writing on multiple occasions, and has not received a response. He stated that I could lose my grant if Loancare does not respond in a timely manner and confirm they will accept the funds and cancel the sale of my house. We are trying to give them {$25000.00} and they refuse to respond. He has contacted XXXX XXXX and XXXX XXXX on multiple occasions, most recently on XX/XX/XXXX, XXXX, and on XX/XX/XXXX. They are playing games with federal funds. XXXX from MSHDA confirmed that Loancare is NOT FOLLOWING DUE PROCESS. They did not ever send me a new mortgage agreement, they never notified me of foreclosure in any way whatsoever. They just showed up at my home on XX/XX/XXXX and taped a notice to my front door, stating that my house is being auctioned off on XX/XX/XXXX. They do not have the right to sell my house. XXXX also informed me that he has MULTIPLE clients who are having their homes ILLEGALLY SOLD BY LOANCARE. Loancare is refusing to respond in EVERY SINGLE INSTANCE. 

I told XXXX about this website, the Consumer Financial Protection Bureau. I told him that, like magic, within 24 hours of filing a complaint against Loancare, they contacted their attorney and cancelled the auction of my house. He said he has MANY people who are ABOUT TO BE XXXX  BECAUSE OF LOANCARE 'S ACTIONS. He is going to have all of his clients file a complaint so that hopefully LOANCARE will stop trying to STEAL PEOPLE 'S HOUSES. 

I called Loancare back after speaking with MSHDA. I spoke with XXXX in the Bankruptcy Division. She told me something different than what XXXX told me earlier today. XXXX told me that Loancare has known about my MIHAF funds since XX/XX/XXXX, not XXXX like XXXX said. When I asked her why they were not responding to MSHDA, she told me that they would take at least 30 days before they would provide a response. In that time, I would lose my grant. My FEDERAL grant. My FEDERAL mortgage loan is being used to crash the housing market, by abusing FEDERAL funds. 

PLEASE STOP LOANCARE FROM CRASHING THE HOUSING MARKET AND LEAVING MILLIONS OF PEOPLE XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation