Consumer complaint received 2024-06-07 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other service problem — 
Company: TapTap Send Inc.
State: PA

Complaint narrative:
Subject : Formal Complaint Against Tap Tap Transfer for Unauthorized Sharing of Personal information I am writing to file a formal complaint against Tap Tap Transfer for their egregious and unlawful actions involving the unauthorized sharing of my personal information, including a photograph of me in a state of partial undress, with XXXX XXXX XXXX XXXX. This picture was taken without my knowledge.This despicable act was evidently intended to humiliate and intimidate me following the legitimate filing of a claim against Tap Tap Transfer. 

The actions of Tap Tap Transfer constitute serious violations of numerous federal and state laws designed to protect individuals ' privacy and personal data. The relevant legal infringements include : 1. **Invasion of Privacy** : Tap Tap Transfers actions represent a blatant invasion of my privacy. This constitutes a tortious act under common law, entitling me to seek substantial damages for the harm caused.

2. **Violation of the General Data Protection Regulation ( GDPR ) ** : Given that Tap Tap Transfer operates within jurisdictions adhering to GDPR standards, their handling of my personal data falls under these regulations. Article 5 of the GDPR mandates that personal data must be processed lawfully, fairly, and transparently. The unauthorized sharing of my image is a direct violation of these principles.

3. **Violation of the California Consumer Privacy Act ( CCPA ) ** : If Tap Tap Transfers business operations involve California residents, they are bound by the CCPA . This act provides consumers with rights regarding the collection and sharing of their personal data and the right to opt-out. Tap Tap Transfers actions disregard these legal protections.

4. **Violation of the Electronic Communications Privacy Act ( ECPA ) ** : The ECPA prohibits the unauthorized interception and disclosure of electronic communications. Tap Tap Transfers acquisition and dissemination of my image without consent contravene this statute.

5. **Violation of the Federal Trade Commission Act ( FTCA ) ** : The FTCA prohibits unfair or deceptive acts or practices in commerce. The unauthorized and malicious sharing of my private image is both unfair and deceptive, potentially subjecting Tap Tap Transfer to enforcement action by the Federal Trade Commission ( FTC ).

6. **Intentional Infliction of Emotional Distress** : The actions of Tap Tap Transfer, aimed at causing humiliation and distress, meet the criteria for intentional infliction of emotional distress under tort law. The malicious intent behind these actions is evident and actionable.

I demand that Consumer Finance Protection Agency take immediate and stringent action against Tap Tap Transfer, including : 1. **Immediate Investigation** : Conduct a thorough investigation into the actions of Tap Tap Transfer and their handling of my personal data.

2. **Penalties and Fines** : Impose the maximum penalties and fines permissible under the relevant laws for these grave violations.

3. **Corrective Actions** : Mandate that Tap Tap Transfer implement corrective measures to prevent such breaches in the future, including enhanced data protection protocols and mandatory staff training on privacy laws.

Failure to take appropriate action against Tap Tap Transfer will undermine the protections these laws are designed to afford and will leave other consumers vulnerable to similar abuses. I trust that [ Regulatory Agency Name ] will address this matter with the urgency and seriousness it demands. 

Sincerely, XXXX XXXX

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation