Consumer complaint received 2025-12-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Didn't receive services that were advertised
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
I was XXXX XXXX XXXX XXXX and XXXX by my ex-husband for XXXX plus years. I grew up in XXXX. He even went as far as to XXXX  me to my own XXXX XXXX. I finally got the courage to leave him, but I am still being cyberstalked. His little brother went to XXXX  for stealing his father 's identity and that of his deceased sister. Since XXXX, my taxes have been amended, and my school loans have been fraudulently signed. Bank accounts. On and on. There are two schools that I have not even attended. And three of the schools misled me, telling me that I was not financially qualified, only to turn around and continue to accept my funds : XXXX XXXX University and XXXX of XXXX. I did not go to the other XXXX and XXXX of XXXX. Oh, and XXXX  XXXX University. I did not attend XXXX University, XXXX XXXX XXXX, or any other school, except for XXXX, XXXX  XXXX University, XXXX University in XXXX, XXXX  XXXX, and XXXX  XXXX University. XXXX  suspended me twice, once it was my fault, and once it was theirs. Both times, they continued to charge me tuition, book fees, and other expenses, and accept payment. Which they swear they returned, you can clearly see they did not. Both times they told me I was financially ineligible, clearly, I was not. Additionally, they informed me that I needed to obtain my XXXX XXXX XXXX before I became eligible for a XXXX XXXX XXXX. This is not so. I have had to pay and attend school for three extra years. Where are all of my credits? They can not explain it. I attended their school for over 2 years and only received XXXX credits. They say I failed a bunch of classes, but they can not show me where. They had me at a XXXX status, and then all of a sudden, that changed- no explanation. They say I never was. I can not find the letter stating my status, but that is how I received a C suspension. A C is considered passing for an XXXX, but not for a XXXX. I have begged them to make things right, and they have insulted and laughed at me, so I told them I would let you guys deal with it. They said By all means, go right ahead. XXXX of XXXX  kicked me out of school, kept my stipend, and said I still owed them money. They called me daily and harassed me about the money that I owed them for the class I failed, while I could not even pay my rent, as they kept collecting my money for nearly a year. XXXX  XXXX continued to receive my money for a couple of terms, I believe, while telling me I could not return to class until I paid them. Additionally, they would not release my transcripts, so I could not attend school anywhere else. Who really owes whom?? I took a term there. I had a promissory Note that was forged for the other XXXX, but all my belongings were stolen, so I don't know if I still have it or not. My apartment was broken into on Friday, the XXXX of XXXX so that I will be making a police report today or tomorrow. They came into my apartment when they wanted to take what they chose, no matter how many times I changed the locks. 

The pay stubs that I have attatched are from someone actually working or collecting pay from the last year and a half at a job that I have not worked at since XXXX XXXX I tried to reach out to the company but they will not respond to me in any way shape or form The nnaame of the company is XXXX XXXX  aka XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX they also stole my 401k and any PTO hours i had left The same with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX they stole my benefits and are still receiving my pooled share 401k the company denies this i have called XXXX several times about my {$980.00} 401k that was cashed out they will do nothing also the paments from XXXX XXXX  go to a XXXX XXXX  account but no one will listen to me they also have XXXX accounts afterpay and XXXX bank XXXX XXXX  and XXXX acounts in my name XXXX  absolutely refuses to close the account no matter what the same with XXXX XXXX  they were pretty rude to me the other day when I was on the phone for over two hours with three different supervisors, and the guy would not listen to the recording. I had identified myself two times via a driver 's license, out and out called me a liar and refused to close the accounts in my name or give me any pertinent information to them, which as a victim of identity theft I have every right to, and he protected my hackers and treated me like a common criminal

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation