Consumer complaint received 2024-06-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Westlake Services, LLC
State: GA

Complaint narrative:
XX/XX/year> and XX/XX/year> I entered into a consumer credit transaction with Westlake financial and spoke with XXXX XXXX in the financial department to assist with me obtain a vehicle with the credit device I use existing for the only purpose of obtaining money, property, or services on credit and Was told I am not allowed to and he is denying my right to contract with westlake financial and deny me my security interest in the vehicle I got pre approved by their company and then gave them a response by stating I didnt want to involve a down payment to assist with the advertisement offer of the vehicle they counter offered my offer due to me not wanting to commingle a comparable cash transaction and insisted that I be given an informed full disclosure to what could be included in the finance charge rather it must be in writing or anything and XXXX XXXX along with their supervisor told me if westlake financial doesnt require a down payment for some people then they wouldnt be making any money and said its law that if you have a low credit score your required by law and if I dont allow them to basically extort me out of {$13000.00} in order to even get in a contract while they get to keep my collateral security that can be securitized and monetized due to applications being able to be bundled with a tender and given to the federal reserve and traded on the secondary market. I have been going back and forth with westlake financial for about 2 days regarding my vehicle I have on hold with XXXX that I Have a security interest in and I communicated taking my securities and not even allowing me access to my own is security fraud that application I fill out creating a consumer credit contract which is the XXXX XXXX XXXX asset from the consumer credit transaction and that I do not mind exercising all my options outside of me and westlake Financial and unfortunately I was forced to take my next step to XXXX I was under the impression that since I have the capacity to contract and Im coming forth to contract and negotiate and look over my contract due to what if my contract didnt say Im required to make a down payment but it states that either a down payment was made or not along with the credits that was provided to me or on my behalf showing to be my total cost on my purchase on credit. XXXX had me calling XXXX XXXX XXXX and XXXX about adjusting the down payment to {$0.00} they had no issue with it they just need XXXX to adjust the down payment since I dont have an issue with my monthly payments being whatever number they are because Im here to perform my contractual obligations as well and their lending team supervisor at XXXX XXXXXXXX XXXX had voiced that they were not requiring the down payment and I said I comprehend Im just doing my due diligence so I have evidence backing up my claim that I have been exercising all that I can to resolve this, I got back with XXXX XXXX with XXXX XXXX XXXX XXXX and XXXX and was told that their not requesting and they cant change it because of their system and they cant do anything about it so even though they understood to change the terms but said they wont be able to get in touch with XXXX XXXXXXXX XXXX or Westlake financial in regards to my consumer credit transaction and security I have issued and has registered with their company that I believe has a blank endorsement and I voiced that if They have a system that generates contract terms and those terms are not in the consumers best interest and the consumer is calling the financial institution to negotiate a better contract term that is in his best interest then their system is dishing out as is contracts that consumers arent even able to read that dont have the same statements they claim are required in order to even get the vehicle and not allowing the consumers to have an interest in the transaction as well or provide equal valuable consideration or mutuality and provide the legality to the claims they make which makes me feel as if they are attempting to trick me into a deal that is an adhesion contract when I have the capacity. Im suffering due to the fact I cant keep driving the same vehicle for business put and for family, personal and household purposes due to its depreciating my earned interest coming from my driving job as a contracted package delivery driver, and Its in my pursuit to happiness in acquiring the property and interest and equity that would be attached to the account, contract or proceeds of the vehicle. No one has even tried to advocate on my behalf and I do not want to go to another company and do another collateral security I want mine done through who I have already started with and I just want to get my XXXX XXXX XXXX

Company response to consumer: Closed with explanation