Consumer complaint received 2025-04-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I am filing this formal complaint against JPMorgan Chase Bank , N.A . ( hereafter Chase ) for : Illegally continuing to collect payments on credit card accounts that have been securitized and sold into a trust ; Repeatedly refusing to validate the debt as required under federal law ; Continuing to report derogatory, inaccurate information to credit bureaus ; Failing to provide legally mandated documentation concerning the transfer and securitization of my accounts; Causing significant damage to my credit score and financial reputation. 

Accounts in Question : Account ending in XXXX Account ending in XXXX Account ending in XXXX Chronology of Correspondence : XX/XX/XXXX : Sent first certified letter demanding validation under the Truth in Lending Act ( TILA ) and a cease in adverse credit reporting under the Fair Credit Reporting Act ( FCRA ). 

XX/XX/XXXX : Sent second certified letter requesting full securitization and tax-related documents under TILA, the Securities Exchange Act of XXXX, the Dodd-Frank Act, and the Internal Revenue Code. 

XX/XX/XXXX : Sent third certified notice explaining that Chase has no legal authority to collect on the account post-transfer into the Chase Issuance Trust, per the official SEC-filed Prospectus. 

XX/XX/XXXX : Sent fourth and final letter ( tracking no. XXXX ) reiterating Chases lack of legal authority and citing state and federal laws they are violating. I demanded a written response within 10 days. No such response has been received. 

Violations of Law : 1. Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g Chase failed to validate the debt after multiple written requests.

They continue to attempt collection despite unresolved disputes.

2. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 Chase continues to furnish negative credit information while the debt is in dispute.

This is unlawful as they have not verified the debt, yet report missed payments.

3. Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq.

Chase has failed to disclose full terms of my credit accounts, how payments are applied, and has concealed critical details about the transfer and securitization of my debt.

4. Securities Exchange Act of XXXX Section 13 ( a ), 15 U.S.C. 78m They failed to transparently disclose that the receivables were sold and pooled into a securitized trust, removing Chases legal standing to collect.

5. Internal Revenue Code 26 U.S. Code 7201 ( Tax Evasion ) If Chase is collecting on accounts they no longer own, this may constitute fraudulent reporting of income and potential tax evasion.

6. Florida Statutes 559.72 ( 9 ) Florida Consumer Collection Practices Act ( FCCPA ) It is unlawful to attempt collection on a debt that the party knows is illegitimate.

7. Florida Statutes 817.41 Misleading Representations Chase is misleading me and credit bureaus by implying they still own and service the accounts. 


Prospectus Dated XX/XX/XXXX ( SEC Form XXXX Chase Issuance Trust ) : Page 3 and 41 confirm that Chase sold the receivables and transferred ownership to the Chase Issuance Trust via a Receivables Purchase Agreement. 

Chase acts only as the servicer, not the legal owner of the account. 

Copies of all four letters sent to Chase via certified mail.

Green return receipts proving delivery. 

Recent credit reports showing Chase has continued to report negative payment history and late payments post-dispute.

Company response to consumer: Closed with explanation