Consumer complaint received 2025-10-13 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Money was not available when promised — 
Company: Block, Inc.
State: NV

Complaint narrative:
I filed a complaint with the CFPB And on XX/XX/year>, with the CFPB and IN WHICH I GOT A REPLY back to me.The company replied back to me...... XXXX XXXX in which the case was closed that the company said it was resolved cash app ... the company.They lied about everything they didn't resolve anything.They haven't paid me any of my money now.They 're telling me I have to weigh XXXX days for a check.After waiting over a XXXXXXXX XXXXIt 's been over a XXXX days now since XX/XX/year> when I had my wallet stole and contacted cash app.Cash app has not given me access to my money since XX/XX/XXXX XXXX its XX/XX/year>.. I filed a complaint with the " CFPB '' I've file the complaint with the XXXX XXXX XXXX have contacted cash app every single day on the phone.Just to get a response back saying, from the CFPB STATING, MY CLAIM IS BEING CLOSED BECAUSE IT WAS RESOLVED Nothing has been solved cash app.Lied about everything SAID they've sent that letter to y'all to get the closed in which I think was wrong.Very wrong, because they're trying to steal my money.Could you please help me? They're trying to steal my money.They sent me a email and on the email It talked about abandoned accounts and dormant accounts. And what's the regulation in the state and what they would do for unclaimed money? Why would you send that? When I call you every single day since XX/XX/year> about my money. And you have not given me access to it. No, kind of way at all. Not the standard way of linking my cards into my account. Or anything? Then, they send me directions in the email to follow with my g, p.S.Guidance and it took me to the immigrations. Building, why would they send me there??? They're trying to steal my money. PLEASE PLEASE help me. 
Now they finally sent an email after holding my money since XX/XX/year>, they've sent me a email on XX/XX/year>, saying that the funds are mineor investigation review is complete. We will be mailing a check to you for your remaining balance. If you would like cash app to mail u a check reply, yes, of course. I Replied, " YES '', to this email... Which I did quite naturally cuz I wanted my money mind you I haven't had access to my funds in over a 100 days.Not knowingly the day after, they sent me that email.that i replied YES to They sent me another email saying that it would be " XXXX days '' waiting period to write a check and get it to me.That is against the " ELECTRONIC FONTS TRANSFER ACT '' ( XXXX ) XXXX Regulation XXXX '' " TIMELY FUNDS ACT '' and a lot more federal regulations i believe they're trying to use an internal non Regulated process ... And i'm sure that they " XXXX Day '' they hold violate the Electronic Funds Transferrer Act...... 
A XXXX to XXXX  day, waiting period for a check is very long in highly extensive. Especially after a over a XXXX  XXXX  investigation/review .. that's concluded and my funds have been cleared.. Especially when bank issue checksTake less time to process and mail .. you took over double the time of your dispute investigation process can you usually find a resolution within 45 days .. and direct deposit refunds clear within XXXX business days it's been over a XXXX days since I received any of my funds.... this process a check WILL be speeded up .. Holding Funds for the sole purpose of a slow mailing process is questionable? Also a unreasonable business practice and a violation of timely funds availability rules ... You are no longer holding it for the investigation/review but the disbursement process i DEMAND to know why a electric transfer isn't possible which is usually instants or takes XXXX XXXX days usually a check is generated up in mailed out within a few business days a XXXX day wait is very unusual for the final step... Especially when you're not dealing with a case involving fraud or regulatory compliance.... Cash App 's general terms do not seem to specify a XXXX day check mailing timeline after an investigation/review concludes..... '' I understand the investigation took 100 days, and I am grateful it is now concluded and the funds are cleared. However, a XXXX day timeline for a physical check to be mailed is unacceptable and an excessive delay for cleared funds. " " I request that this check be expedited immediately and sent via an express, trackable mail service ( e.g., XXXX, XXXX, or XXXX Priority Mail ) within XXXX business days. '' the last XXXX months I had to use my savings to pay my bills.. I've lost property and not been able to afford my daily luxuries i'm used to .. the extended delay is causing further financial injuries if the check is not mailed within a reasonable, expedited timeline ( e.g., XXXX business days ), i ( XXXX XXXX ) will be filing a formal complaint.regarding the excessive and uncommunicated timeline for releasing cleared funds. ''

Company response to consumer: Closed with explanation