Consumer complaint received 2017-02-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Don't agree with fees charged
Company: Navient Solutions, LLC.
State: WA

Complaint narrative:
This is a time sensitive issue. First off, I have a large amount of documents with names, dates, and other details, should you need any of it. Since I only have XXXX characters to work with, I will try and make this as brief as possible. I attended less than 60 % of a clock hour program school in XXXX ( XXXX in XXXX XXXX, NV ). I was barely in school due to a medical emergency that had me on XXXX, going through XXXX, and pending XXXX XXXX XXXX. The doctor said I could XXXX. So with the advisement from the school and the doctors I withdrew. The school stated since I did not complete more than 60 % of the school and considering doctors orders and my situation, that I should withdraw and I would not owe any monies and everything would be cancelled out. The other option was to extend my graduation date, but that would cost another $ XXXX-XXXX, and with my medical condition, they would advise against that and suggested I withdraw. I never heard anything about this debt until XXXX, at which point I disputed the debt with the school and XXXX. I never heard anything after that until XXXX from XXXX and XXXX. I disputed this debt with them and asked them to provide proof I owe this debt, they could n't. Then I heard from General Revenue Corporation in XXXX, and I disputed the debt and asked for proof I owed they debt, they could't either. XXXX contacted me again in XXXX, and I disputed it again. Again, they provided no proof. Then I heard from XXXX XXXX XXXX, and I disputed it with them and they could n't provide proof I owed the debt. Then I disputed it through the Ombudsman Group, Navient, XXXX XXXX, XXXX XXXX, and now XXXX. I have always disputed this debt, stating I never owed any monies. I provided documentation, witness letters, Department of Education documents, XXXX of XXXX XXXX statements, etc and I am still being harassed. I received a letter from DoE in relation to XXXX on XXXX XXXX, XXXX stating I am not in default and the defaulted student loans are paid in full. XXXX XXXX sent me a letter on XXXX XXXX, XXXX and they called me on XXXX XXXX, XXXX. I spoke with XXXX XXXX and let her know this has been disputed, she notated it in the system and I sent a letter to them that week. She stated this account will be on hold while it 's under investigation. Then before they can do their investigation, they illegally took my husbands taxes. We filed a tax allocation form and then I called XXXX XXXX to find out what happened. They said the debt was sold to another company and they can no longer help me. I called Navient and they said it 's now with XXXX. This past week I 've been on the phone with the USA Government, Treasury off set program, Department of Education, Navient, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, Lawyers, Legal Assistance, so on and so on. No one can prove I owe this debt. There is only a promissory note, that has XXXX different dates on it, with no fund amount or dates attached to it. I am not disputing that I never attended the school, I am disputing that I did not complete more than 60 % of the school and that the school was suppose to refund any monies they received, and told me I can withdraw and not owe any monies. I have a letter from the school stating they have no record of me ever attending. They could not provide an enrollment contract, academic records, etc. They stated they have no record of me. So I am being harassed and funds illegally taken from my husband for a debt I do not owe and never owed, with no supporting documentation stating I owe it. Yet I have a number of documents and witnesses supporting my claim that I never owed this debt. Please help me as this is time sensitive and has caused an Extreme hardship both financially and medically on my family and I

Company response to consumer: Closed with explanation