Consumer complaint received 2025-04-01 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Aldous & Associates, PLLC
State: TN

Complaint narrative:
Subject : Complaint Regarding Fraudulent Debt and Inaccurate Credit Reporting To Whom It May Concern, I am writing to formally file a complaint regarding a fraudulent debt that has been reported on my XXXX credit report and the subsequent lack of resolution by XXXX. I contend that the original creditor generated a fraudulent debt related to a cleaning fee that was never disclosed at the time of vacating my rental property. When I inquired about any outstanding charges upon leaving the premises, I was explicitly told that everything was settled. Despite this, I later discovered a collection account on my credit report for a cleaning fee, which I believe is completely unjustified and fraudulent. 
When leaving the lease they never notified me of anything and the XXXX of the property through call and messages assured me that she did not owe anything, to this day I have recorded calls in which the XXXX tells me that I do not owe anything and that she understands me but that she does not know why the company did it, they asked me for a video of the apartment to verify that I left it in the perfect conditions and I sent them and even so they did nothing, they went ahead and they harmed my credit. The only call I received from the entity that was collecting, they did not notify me of the reason for the debt, they only threatened me that they would damage the credit or XXXX if I did not pay, I did not receive any written letter or notice In addition to being a disorganized rental company with mismanagement, they threated me that if I filed a claim, they would make me a higher charge for leaving the rent. 

I paid the penalty established in the contract of the equivalent of XXXX month 's rent if the contract was terminated before. I left the apartment on XX/XX/XXXX and XXXX and paid them the month of XXXX as a penalty, they also kept the deposit. And they still threaten me All this happened because the XXXX who was there at the time, did not notify my departure from the apartment until XXXX, a person who was fired. I wrote daily to get proof that I had left there to avoid this kind of problem Details of the Issue : Original Creditor : XXXX XXXX XXXX XXXX XXXX of Dispute : A cleaning fee was imposed without prior notification. I was informed upon vacating the rental that no further payments were required. 
Collection Account Information ( as reported ) : XXXX XXXX : XXXX  Account Number : XXXX Date Reported : XX/XX/year> Balance : {$150.00} Despite having paid the disputed amount as requested by the collection agency, I never received written confirmation of the payment agreement that included the removal of this collection record. Furthermore, XXXX has not resolved this issue after I disputed the inaccurate information. Under the Fair Credit Reporting Act ( FCRA ), I have the right to expect that only accurate and verifiable information is reported on my credit file. 

Given that the original creditor never notified me of any additional fee and confirmed at the time of departure that my account was fully settled, I consider this debt fraudulent. I am requesting the XXXX  assistance in investigating this matter and ensuring that this inaccurate, fraudulent collection is removed from my credit report. 

I have enclosed copies of supporting documentation, including proof of payment and any correspondence regarding this matter. I appreciate your prompt attention to this complaint and look forward to a timely resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation