Consumer complaint received 2024-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Problem canceling credit monitoring or identify theft protection service
Company: Credit Karma, LLC
State: MA

Complaint narrative:
Below is my attempt to cancel my creditkarma account and remove their permissions to use my data. This was XXXX and all timestamps are in EDT. 

Chat started at XXXX XXXX  Hello! Im an automated, always-on resource designed to support questions or issues with your XXXX Credit Karma account . 

Type a few keywords or select a topic below to get started. 
If you find you still need help, I can transfer you to a live expert. 
Virtual Support Choose one of the following options Sign Up Help Login Help XXXX XXXX XXXX Credit Karma Money XXXX Credit Karma Money XXXX View More Topics Delete my data and close my account. 
If youd like to close your Credit Karma Money XXXX account, please review this article and complete each step. 
If you run into any issues, click I still need help below. 
Virtual Support Choose one of the following options I still need help Main Menu I'm all set I still need help Would you like to chat with a live expert? 
Virtual Support Yes OK, please wait a moment while I find an expert to take it from here. 
Virtual Support Chat started with XXXX Welcome to Credit Karma Support! 
XXXX Hello. I would like to delete my data, rescind my permissions, and close my account. 
Hi XXXX, thanks for chatting with our Virtual Support. Im XXXX and happy to help you from here. 
XXXX XXXX XXXX  Thank you I understand you would like to delete your data and close your account, I will be more than glad to assist you with that. 
In this case, let me transfer you to the proper department, they will give you further assistance with this matter. 
XXXX I would also like to remove my permission to use my data. 
Chat started with Credit Karma Member Support C Thanks for contacting Credit Karma Support, my name is XXXX and I will be happy to help you today. 
Credit Karma Member Support XXXX XXXX  Thank you XXXX XXXX  C I understand how important it's for you to cancel your Credit Karma Account, it'll be a pleasure to help you with this. 
Credit Karma Member Support XXXX XXXX  Also to remove data permissions and permanently delete my data. 
XXXX XXXX  I understand you're looking to cancel your Credit Karma account. If youre having trouble with your account, Im happy to help you. Please let me know how I can help. 
XXXX XXXX  Be aware that if you cancel your account, youll no longer have access to your credit score and report history and many other tools and information on Credit Karma. 
If you decide to create a new account later, you wont be able to regain access to the information that was stored in your previous account. I recommend you download and save any information that you may want to refer to later. 
See these articles for more information about how to do that : https : //help.creditkarma.com/hc/en-us/articles/ % 5BSSN % 20NOT % 20ALLOWED % 5D Please delete my data, remove permissions, and close my account. 
Please allow me a moment to cancel your account. 
XXXX XXXX  I have successfully canceled your account. If you have additional questions please let me know. You should be able re-register for Credit Karma right now. 
XXXX XXXX  C http : //www.creditkarma.com/signup Credit Karma Member Support Will you please acknowledge that I have rescinded my permission for XXXX/Credit Karma to have or use my data? 
XXXX XXXX  https : //www.consumerfinance.gov/complaint/ XXXX XXXX  Sorry - please see above. Will you please acknowledge? 
And I just got a notification that the account was deactivated. I said deletion. 
Hello?

Company response to consumer: Closed with non-monetary relief