Consumer complaint received 2016-02-13 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: CITIBANK, N.A.
State: MN

Complaint narrative:
FEMA mandated a large area in which I live to be in a flood plain on XXXX XXXX, XXXX. It included everyone in about a XXXX of the County in which I live. I have lived here for 29 years and 10 months. This is all new at this time. On XXXX XXXX, XXXX, Citi Mortgage issued a letter stating that I had to get flood insurance absolute by XXXX XXXX, XXXX,. This was the first that I learned of this status. Citi Mortgage stated that if I did not obtain flood insurance that they would establish a policy that " may be higher than the cost of flood coverage obtained by your own insurance agent. '' So, in any event, I am forced to get flood insurance! I have worked diligently in consulting with the Assistant City engineer of my city and he performed a site elevation survey and published a certificate stating that I should be OK to not need flood insurance. ( See attached Certificate dated XX/XX/XXXX. ) Shortly thereafter, I sent in the required documents ( deed, assessors map and Certificate to FEMA for them to review to apply for a Letter of Map Amendment ( LOMA ) or Letter of Map Revision ( LOMR ). I received a case number and then I called them and they said that the earliest possible timeline that they may address this issue would be 60 days. 
My complaint is with CitiMortgage in that they will not give me the time for due process. 
They are operating on a heavy handed process that gives no concern for the consumer!!!! 
I had called them and submitted to them all of my documentation via fax and have received no response. ( I will include my letter to them ). 
I have been in dialogue with the Consumer Protection Agency of the Federal Reserve who told me they have no jurisdiction over Citi and directed me to file a complaint through you. 
I have check with XXXX insurance companies for flood insurance. one quoted a price for XXXX coverage, XXXX deductible to be {$460.00} annually. The other will only insure for {$250000.00} coverage at a rate of {$530.00} per annum. 
I am being forced to purchase this insurance and am doing so under protest but, of course, I want a lower premium so I have to go with the lower quote. 
I feel this is totally unnecessary ... ... 
History, when I purchased the property over 29 years ago, a 100 year flood XXXX was reviewed. It was deemed then that because the creek that previously impacted the lake on which I live had flowed into the lake. XX/XX/XXXX the creek was diverted to flow around the lake and in no way flows into the lake. 
During my nearly 30 years, I have not experienced anything that would impact any of my structures of the property that would be even near a flooding situation. 
I am requesting more time so that I can iron things out with FEMA. 
I believe that I am being squeezed by FEMA and railroaded by CitiMortgage. 
There is absolutely no fairness whereby I will pay for insurance when in fact it appears to not be necessary!!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation