Consumer complaint received 2026-03-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: ALLY FINANCIAL INC.
State: FL

Complaint narrative:
Saturday XX/XX/XXXX XXXX I received a call identified as XXXX coming from phone number XXXX. The person identified themselves as XXXX XXXX from XXXX XXXXk and he asked me if I was trying to send a {$2000.00} XXXX XXXX XXXX XXXX in XXXX NY. I told him no and he said that my account must have been compromised or my cell phone XXXX XXXX has been spoofed. He then stated he was going to give me a case number which was XXXX # XXXX and he would transfer me to the fraud department at XXXX and I should just give them that case number. I was suspicious, so while on hold I hung up and decided to call the number back, which I did, and he answered again and told me to hold on so he could stop the transaction. I was connected to XXXX XXXX Department and gave them the case number. They asked me who my bank was ( Ally Bank ) and they put me on hold while they connected me to Ally Banks fraud department. The individual identified themselves as XXXX XXXX and instructed me to sign on to my XXXX account because they needed to block the transaction. I asked for his phone number in case we got disconnected and he gave me XXXX. He then told me to enter an amount of {$490.00} and note his name on the receiver line. I argued that I shouldnt have to do this, but he stated I could lose the whole {$2000.00} if they couldnt verify my XXXX identity. I continued to dispute the process, but he said I would be entering the case # and NAP for not a payment in the notes. Then I was instructed to press send and they said no funds would come out and would receive a text from Ally Bank asking for approval. When I told them I didnt want to approve it and XXXX have to he said Id lose the {$1500.00} if I didnt. I press approved and then they told me Id have to do another one for {$990.00}. I argued again and hung up and decided to call the number for Ally Bank on the back of my card. When I called wait time stated was XXXX minutes. In the meantime, the XXXX number was calling me and when I answered again, I told them I was on hold with my bank. He said we had to do the next {$990.00} otherwise I could lose those funds. I was still on hold with my bank and this person kept telling me it was time sensitive. I was hoping to talk to someone else at the bank, but after being on hold for XXXX minutes I went ahead and did the next transaction for {$990.00}, but I didnt get a text to approve the transaction, and he kept asking me if I got the notice then said thats what should happen because Im not approving anything. Then he asked me about what my XXXX XXXX was and and told him it looked like {$2000.00}. I then got a text for me to approve an amount of {$500.00} and when I told him he told me to approve it and I refused because it seemed like they took over my account. I hung up and tried calling Ally Bank again and I was on hold for XXXX minutes. During that time the XXXX number was calling me, but I refused to answer. When I did talk to a rep at Ally Bank and explained what happened she closed my checking account and documented the above fraud and referred it to the investigations team. I was able to open up a new account and transfer the remaining funds on Monday XX/XX/XXXX. When I asked why I have a {$2000.00} limit on XXXX without my authorization, she stated that was standard practice. I requested that the XXXX account be closed and the rep stated that only the XXXX Department can authorize that. I looked through my XXXX history at Ally Bank and only have used it XXXX times in 4 years for {$35.00} in XXXX and a transaction in XXXX. I believe that Ally Bank should have flagged these transactions immediately given the lack of usage and amounts. On XX/XX/XXXX I filed an FTC XXXX and the report number is # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation