Consumer complaint received 2025-06-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: HW Holding, Inc
State: FL

Complaint narrative:
I submitted an application for an apartment at the XXXX XXXX, XXXX XXXX XXXX. in XXXX, Florida, along with the corresponding deposit. It was made clear that it wouldn't be submitted until Monday, and the results of the background check arrived and submitted other requested documents. 
I was also informed that the application could be approved midweek with prior approval from the property manager, and that the process would begin as indicated on Monday. On Saturday, less than 48 hours later, I contacted the agent to decline my application and was assisted by another person who informed me that she was not working that day. I proceeded to explain the entire situation, receiving the response that she understood and that she would give the agent the information to cancel it. I also informed them that I would proceed to cancel the payment and that it should not be submitted since I was declining to continue with the application. 

Days later, I spoke with the agent and asked her why I was receiving calls from this collection agency if I had declined? Assuring me that she would be informed. To which she responded that she would pass the information on to the manager so this could be resolved and apologized. Today, XX/XX/XXXX, a complaint for {$550.00} appeared on my credit report that should not have been applied to my credit report, after having received a response that this would be resolved. 

I returned last week after seeing that I had a collection on my credit report and they told me that they were going to request the removal of those charges from the corporate office, to which I waited a week without a response, I had to return yesterday because I had not received a response, only to find out that apparently it had not yet been submitted or the corporation had not given a response to the case. the management assistant told me to sit outside or wait for my call, and that he would do the paperwork to request the removal of the charges and that I would most likely have to pay {$75.00} for the return of the payment that I had notified them would be canceled due to my decision not to want to continue with my application, today I received an email from XXXX XXXX XXXX indicating that nothing would be removed until I canceled the sum of {$550.00}, something unfair and unethical, first because I canceled the application before it was processed, Why the payment canceled after prior notice, was submitted for payment a week later even though it was reported that it would be canceled. 
The answer they give me is if I had not canceled the payment none of this would happen, but they do not tell me if the payment had been processed successfully they would refund my money. 

I knew and I was right to cancel the payment and notify them, because now with this they are trying to ruin my credit, I can't imagine what I would have had to go through to get my money back. 

I apologize in advance for my spelling mistakes ; this letter was translated into English before being submitted to you.

Company response to consumer: Closed with explanation