Consumer complaint received 2026-05-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
THIS IS SUPPLEMENTAL INFORMATION CONCERNING CASES BETWEEN XXXX & WELLS FARGO XXXX XXXX WELLS FARGO DID NOT DO ADEQUATE INVESTIGATION!! I dont think they did an investigation. Period!! their ideal investigation. Wells Fargo is to call XXXX XXXX the claim of course they said no instead of PICKING UP THE PHONE AND CALLING THE CUSTOMER MAX, THEY CLOSE THE CASE IT TOOK THAT PROVISIONAL CREDIT!! investigation means talking to XXXX XXXX party! I reopened it again FOR SUPPORTING DOCUMENTS!! you will see that I have filed the I made the reservations XX/XX/year> and then canceled and made a claim for a refund on the same day of XX/XX/year> Wells Fargo did not ask for this information before closing the case and theyve closed the case twice theyre not gon na do anything? That is not an adequate investigation their warrior has offered me {$500.00} but I rejected that because they owe me XXXX XXXX for the refund in fraudulent email scan XXXX UNAUTHORIZED TRANSACTION IN MY ACCOUNT A REVERSAL REFUND there was nothing to reversebooking.com. Did not investigate whether Wells Fargo paid the claim they assumed and took money out of my account unauthorized so it will be {$1000.00}. I BLOW IT SHOWING THAT I DIDNT MAKE A CLAIM AND OTHER SUPPORTING DOCUMENTS THAT HAVE BEEN IN CONTACT WITH THEM ON A DAILY BASIS SINCE XX/XX/year> WHEN I MADE THE CLAIM.!! you dont talk to one side theyre talking to XXXX. No one from both sparkles ever called me into this same.!! hello its just a sample of my communication with XXXX EVERYONE IS TRYING TO GET OUT OF NOT PAYING!! QUITE FRANKLY I THINK WELLS FARGO IS THE CORPORATE YOU PAY THE XXXX XXXX AND THEN YOU GO AFTER XXXX. YOU DONT MAKE THE CUSTOMER SUFFER WITH ANY MORE SITS IN THEIR ACCOUNT AND CLOSING CASES WITHOUT ASKING FOR YOUR DOCUMENTS.!! youre going to see where I made the claim and what date I made it so the information the XXXX game them was false and I really believe Wells Fargo knows its false but thats what they want to hear so were not gon na do an investigation were gon na just talk to her in person. Were not gon na use any documents or documentation. They just asked for them yesterday.!! Wells Fargo they were not very kind when they called me because they want out but if theres money missing out of my account, youre responsible for that. You are responsible for allow them to do a reversal refund.!! INSTEAD OF MAKING ME COMPLICIT AND STEALING MY OWN MONEY ABOUT TACTIC, THEY LITERALLY ASKED FOR XXXX ANYTHING FOR ME THEY DIDNT INTERVIEW ME!! I have filed a lawsuit and small planes if I need to go its XX/XX/XXXX XXXX XXXX UNAUTHORIZED TRANSACTION IN MY ACCOUNT REHEARSAL REFUND THAT WAS UNAUTHORIZED, AND THEY ASSUMED THAT WELLS FARGO PAID THE CLAIM SO THEY CALLED THEM THEMSELVES TAKING THE MONEY BACK, BUT IT TURNED INTO FRAUD IN AN UNAUTHORIZED TRANSACTION!! the lawyer offered me XXXX. I reject that they owe me XXXX so everyones at a standoff and nobody wants to pay.! this is not right at {$.00} in my account and Ive been doing the store how many months? Additional information provided by consumer : XXXX XXXXnsumer called to check on complaint, advised consumer that the complaint named two companies and that we would need to narrow it down. The consumer stated the complaint should go to Wells Fargo

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation