Consumer complaint received 2024-12-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
[ XXXXXXXX XXXX XXXXXXXX ] [ XXXX XXXX XXXX XXXX XXXX XXXXXXXX ] [ XXXX XXXX XXXXXXXX ] [ XXXX ] [ XXXX ] [ Date : XX/XX/XXXX ] Equifax Information Services LLC XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Subject : Demand for Resolution, Compensation, and Accountability Regarding Credit File Mismanagement To Whom It May Concern, I am writing to formally demand resolution and compensation from Equifax Information Services LLC due to your willful noncompliance, negligence, and mismanagement of my credit file, in violation of the Fair Credit Reporting Act ( FCRA ) and Federal Trade Commission ( FTC ) regulations. The inaccuracies and deceptive practices I have encountered have caused substantial emotional and financial harm.

Over the past months, I have disputed several inaccuracies and fraudulent accounts on my credit report. Despite providing adequate documentation to support my claims, Equifax has consistently denied my disputes without conducting the thorough investigations required under the FCRA. The specifics of my complaints are as follows : 1. **Unauthorized Updates During Investigations** : Negative statements were added to my credit file while my disputes were still under investigation, misleading potential creditors.

2. **Failure to Address Specific Discrepancies** :
- Accounts linked to XXXX XXXX/ and its parent company XXXX XXXX inaccurately reported accruing balances for over 81 months.XXXX XXXX misrepresented subsidiarys accounts without legal justification ; and EQUIFAX willfully complied in this illegal misrepresentation and reinsertion. Specifically, the reinserted account from XXXX XXXX XXXX violates **15 U.S.C. 1681i ( b ) **, which states that consumers must be notified of the reinsertion of information that had previously been removed from their credit report without proper validation. 
- XXXX XXXX reported inflated debt for a fraudulent account. 
- XXXX XXXX inflated debt amounts regarding fraudulent accounts. 
- XXXX XXXX XXXX provided a fraudulent T-Mobile bill. 

Each of these accounts was disputed numerous times, yet they were reported as updated and verified without a proper investigation. After escalating the matter to the CFPB, XXXX, FTC, and the Federal Reserve, these inaccuracies were only deleted XXXX months later.

3. **Ongoing Misreporting of Student Loans** : Two Department of Education student loans, currently in litigation, are inaccurately reported as XXXX days late and marked as 180 days past due while showing a XXXX balance. Equifax acknowledged this situation but continues to report it inaccurately, violating **FCRA 611 ( a ) **, which ensures that investigations into disputed information are conducted promptly.

4. **Inconsistent Correspondence on Identity Verification** : I received four notifications regarding my disputes, three from the CFPB and XXXX that was contradictory. While my name and address were finally corrected, inconsistent communication demonstrates Equifax 's disregard for compliance with regulatory guidelines.

5. **Failure to Provide Validation of Debt** : Under **15 U.S.C. 1692g ( a ) **, debt collectors are required to provide validation of the debt upon request. Your failure to confirm the accuracy of debts listed, particularly those from XXXX XXXX and its subsidiaries ; as well as XXXX XXXX, constitutes a violation. Additionally, the situation exemplified in **XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX **, reinforces that reinserted accounts require valid documentation to substantiate their existence in consumer credit reports. 

Equifax 's actions are clear violations of the following statutes : - **FCRA 1681i** : Requires credit reporting agencies to conduct reasonable investigations into disputed information, which Equifax failed to perform in my case.

- **FCRA 609** : Grants consumers the right to request and obtain a disclosure of the information in their consumer reports, which correlates with your obligation to verify accuracy.

- **FTC Guidelines on Credit Reporting** : Enforce transparency and accountability, which Equifax has neglected, leading to significant damage to my credit standing. 

I believe I am entitled to compensation for the violations of these statutes. Therefore, I am formally demanding compensation in the amount of ** $ XXXX, calculated at ** {$1000.00} per violation** as allowed under the FCRA and reflective of the emotional and financial injuries incurred due to Equifaxs misconduct.

Additionally, I require that Equifax address these issues immediately. This includes : - Adequate and timely responses to all future complaints and disputes. 
- Thorough investigations into the accuracy of my credit file. 
- A review and correction of your identity verification requests, ensuring they do not replace the necessary diligence in investigating reported information. 

I expect a comprehensive response addressing my demands and outlining the corrective actions you will take within **15 days**. If I do not receive an adequate resolution by that time, I will pursue legal action to protect my rights under the FCRA and FTC regulations and seek the compensation mentioned above. 

Thank you for your immediate attention to this serious matter. I look forward to your prompt resolution. 

Sincerely, [ XXXXXXXX XXXX XXXXXXXX ] [ XXXX ] [ Your Social Security Number XXXX ]

Company response to consumer: Closed with non-monetary relief