Consumer complaint received 2026-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
Dear Sir or Madam, My name is XXXX XXXX, and I am writing to respectfully request assistance regarding the closure of my bank account following a misunderstanding involving payroll payments from my employer. I have worked as a XXXX XXXX for XXXX XXXX for over XXXX years. During my employment, I occasionally received wage payments through XXXX at my request instead of direct deposit. These payments were legitimate payroll payments made by my employer for work I performed for the company. Recently, my employer reviewed business account activity and noticed several XXXX transactions that were unfamiliar to them. Because they were unaware that some employees, including myself, were receiving payment through XXXX, the transactions were mistakenly reported to the bank as unauthorized. As a result, my bank account was flagged, frozen, and ultimately closed. After further investigation, my employer realized the payments were completely legitimate and immediately contacted the bank to withdraw the claims and explain the misunderstanding. We also personally visited Bank of America together in hopes of discussing this matter in person. We spoke directly to the XXXX XXXX XXXX XXXX XXXX in an effort to help resolve the matter and restore my account. Unfortunately, despite their efforts, the account closure remained in place. I want to make clear that I did not commit fraud, theft, or any unauthorized activity. Every payment I received was lawful compensation for my employment with XXXX XXXX. This situation resulted solely from a misunderstanding and communication issue within the company regarding payroll methods. This matter has completely disrupted my daily life and created severe financial hardship for me. I had many important financial obligations connected directly to my bank account, including my car note, car insurance, rent payments, utility bills, subscriptions, and other recurring expenses. Without access to a bank account, and being unable to open another account due to the reporting associated with this incident, managing my finances has become extremely difficult and stressful. In addition, all of my funds were withheld after the account closure, leaving me without immediate access to my own money. I was informed that I would have to wait approximately a full month to receive the remaining balance by mailed check. This delay has placed me in an incredibly challenging position financially and has affected my ability to pay essential living expenses on time. I have also been informed that this matter may have been reported to XXXX XXXX XXXX, which has severely affected my ability to open or maintain bank accounts and continues to impact my financial stability and everyday life. I respectfully request that the Consumer Financial Protection Bureau review my situation and assist in correcting any negative reporting associated with this misunderstanding so that I may restore my banking privileges, regain access to normal banking services, and move forward without continued financial hardship. Thank you for your time, understanding, and consideration. I recently received my XXXX XXXX report and its showing several reported XXXX XXXX on behalf of card fraud which is extremely confusing because this matter is with Bank of America so why is XXXX XXXX listed? I reached out to XXXX XXXX as well and they have confirmed its no fraud charges connected to my account and everything is in good standing. This matter is tremendously ruining me as I worked very hard to get my name cleared of old inquiries a few years ago and finally being able to open an account. Please im begging you to assist me in clearly up this horrible misunderstanding. Sincerely, XXXX XXXX Attached is a statement from the owner who originally reported the accidental fraud claims. Also attached is my XXXX XXXX report for you to view.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief