Consumer complaint received 2024-07-28 00:00:00
Product: Credit card — Store credit card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
XXXX XXXX XXXX Claim # XXXX To whom it may concern, I would like to contest to the full amount of the product that I've purchased through Saks on XX/XX/year>. My reasoning to the dispute with proof are as followed : on XX/XX/year> I have screenshot proof with date and time of the product being on sale through SAKS for the amount of {$350.00} which is attached to this letter as well .... I called in the same day because the product had sold out online I spoke with a customer care agent which informed me that although the product was sold out if it returned I could have the price adjusted. Luckily I took a screenshot of the product for proof and verification. 



I kept looking out for the product and made serval intents to purchase it with the following dates XX/XX/year>, & XXXX, during those dates I called back Saks and questioned the price because it was no longer on sale and I wanted to confirm that I would be honored the price adjustment. I spoke to a Saks customer agent which informed me that the only way I can get the price adjusted was when the product was in shipping transit. However the product remained out of stock until XX/XX/year>. I purchased the product and began to inquire again for the price adjustment which I knew I was entitled to because of the Saks policy and customer care confirmation. I was only honored {$350.00} off the original price which was reflected on XXXX, 2024. Which is incorrect price adjustment because the product its self was priced at {$350.00} as you can see from the screenshot I have provided. I had reached out again to Saks customer care department on XX/XX/year> I had spoken to a supervisor which hung up on me. I called back and was taken care by a regular customer care agent which informed me that they had seen the error on their behalf and that they would handle the situation on their end. She mentioned that I would see the difference reflect on my account in XXXX XXXX business days and gave me a XXXX & a Claim # XXXX in case if I had any more trouble. I don't know if the agents didn't comprehend or if there was a miscommunication through the price adjustment department but I kept getting a big run around. which brought me to call once again and reach out to a supervisor named XXXX which she said she would handle the matter and it will get resolved on XXXX XXXX and gave me a claim number XXXXwhich has a note attached to it to get it processed properly. XXXX XXXX I received an email that said that the product wouldnt be honored. So I called in on Friday and it took me hours to speak to a so called supervisor by the name of XXXX. She said that I wouldnt be honored because my proof is from XXXX XXXX and prices arent accurate. Which isnt true and the actual search bar says Saks Fifth Avenue on it. So I responded by saying that I had screenshot of the same day and hour of the purchase from Saks that said sold out however when the product becomes sold out it doesnt give you a price underneath the product because its already sold out. 

Then she went on to say that I didnt make the date of the sale because i purchased the product at full price. Of course the sale ended and I had no choice to purchase the product at full price because I was told I would be honored the sale price since it was out of stock.The product was on sale on XXXX XXXX I made a purchase on XX/XX/year> which puts me at XXXX days later.However it got canceled because it became out of stock again so technically I did meet the requirement of the policy of the XXXX  day purchase. Then I asked her if I could speak with her superior.. and her response was they are gon na tell you the same as me and moved forward to saying there were no mangers available. Ive been treated poorly throughout this mishap and been left on hold for hours to get no where. 

Here I am XXXX month into this XXXX!!!! This has been the worst shopping experience ever! The level of incompetence of SAKS price adjustment department has dragged this insignificant matter for far too long! This situation has stressed me out. I feel like this company has disservice me and is trying to bamboozle me. 

The only thing Im asking is to be honored the sale price of {$350.00} which Ive provided proof of. In all honesty this wont be the end of this matter Im actually intending to reach out XXXX and XXXX departments to complain about this matter. 

Once again all Im asking is to be honored the sale price. 

This is one of my many dispute letters to Saks Fifth avenue and capital one. Saks Fifth scammed me for price adjustment even though i provided proof of the sale. I got a big run around and told I would be honored the price adjustment with email proof. To then receive an email that I would not be honored and that I no longer could return the item because it was pass the 30 day policy of return although I was disputing the matter throughout that time frame.

Company response to consumer: Closed with explanation