Consumer complaint received 2026-01-22 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Foris DAX, Inc.
State: AZ

Complaint narrative:
I am filing a complaint against Crypto.com ( XXXX XXXX, XXXX ) regarding a disputed negative balance of - {$64.00} USD that I believe stems from unclear/insufficient fee disclosure on a cryptocurrency purchase I did not ultimately intend to complete. 
On or around XXXX, I attempted to purchase approximately {$500.00} of cryptocurrency in the Crypto.com app using funds from my bank. During this process, the app did not clearly present or itemize the total fees/spread that would be charged before I confirmed the transaction. After realizing there were unexpected fees or spread costs, I stopped/reversed the {$500.00} funding from my bank because I did not agree to proceed under those fee terms. 
Despite the fact that the underlying funding transaction did not go through as intended, Crypto.com applied fees and left my XXXX wallet with a negative balance of - {$64.00}. In other words, I have been charged fees on a transaction that I explicitly tried to cancel once I realized the fees were not clearly disclosed. 
I have repeatedly contacted Crypto.com support to dispute this negative balance, explain that I did not knowingly consent to the fees, and request that they waive or reverse the - {$64.00} as a courtesy and correction. The support team has refused and insists that I must deposit funds to clear the negative balance before I can use or close my account. They have not addressed my concern about inadequate fee disclosure and are effectively holding my account hostage over a small disputed amount.

I also escalated the issue by emailing the companys leadership and complaints address, clearly stating that : I do not agree that these fees are valid. 
I never intended to complete the transaction under those fee terms. 
I am refusing to pay the disputed - {$64.00} because I believe it is improper. 
Crypto.com has not provided a satisfactory resolution or explained why it is appropriate to charge and collect fees in this situation, given that the funding was reversed and the fees/spread were not clearly disclosed upfront. 
I am requesting that the CFPB review this matter and require Crypto.com to : 1. Waive and remove the entire - {$64.00} negative balance from my account.

2. Confirm in writing that my account is restored to a XXXX balance and that no further collection attempts will be made for this disputed amount. 
3. Review Crypto.coms fee and spread disclosure practices in the app, to ensure that consumers are clearly shown total fees before confirming any crypto purchase. 
I am attaching ( or will be prepared to provide ) screenshots or records showing : The attempted ~ {$500.00} purchase. 
The resulting- {$64.00} negative balance in my XXXX wallet. 
My communications with Crypto.com support and my escalation emails. 
This situation has caused unnecessary stress and has blocked my ability to manage or close my account, all over a small amount that appears to be the result of non-transparent fee practices. I am asking for the CFPBs help in resolving this and in preventing similar issues for other consumers. 
What do you want the company to do to fix this problem? 
Completely waive and remove the disputed - {$64.00} negative balance. 
Restore my Crypto.com account to XXXX  balance and confirm no further attempts to collect this amount. 
Improve fee/spread disclosure so that all fees are clearly shown before confirmation of any crypto purchase.

Company response to consumer: Closed with explanation