Consumer complaint received 2024-11-20 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Confusing or misleading advertising or marketing
Company: LAKEVIEW LOAN SERVICING, LLC
State: CA

Complaint narrative:
I was contacted by the bank that first serviced my mortgage loan saying my application employer information was inaccurate. I advise the mortgage servicer XXXX XXXX loan officer for XXXX XXXX XXXX of the new employment in XXXX when I got my first job offer letter. and then again right before closing. She advised that she wasn't going to use new employment info because it would restructure the loan and we were so close to closing. when I filled out the application I was still working for past employer. My employment was all accurate per application question. Now XXXX XXXX XXXX XXXX is sending me notices that I have to provide them with all the information XXXX XXXX should have gather before the closing of loan. I have received my second notice to pay debt due in 30 days. I have paid my mortgage on time and continue to do so. I have not done anything wrong. I was misrepresented by my loan XXXX XXXX XXXX XXXX : XXXX. She advised my wife and I on everything, that is why we went to her because we have no knowledge of how to apply for a mortgage loan or what is required. My wife has been advised multiple times by XXXX XXXX from XXXX XXXX XXXX XXXX. That the only options we have is to refinance or pay in full. Then she tells XXXX XXXX to speak to XXXX XXXX from XXXX XXXX and see if he can fix this problem, I don't understand what we did wrong. Why did they not verify employment multiple times when they could have before closing and after closing. They waited this long to realize that XXXX XXXX provided them with wrong information on their client. The realtor XXXX XXXX XXXX # XXXX who sold us the home knew of the new job changes and XXXX XXXX XXXX # XXXX which was th either realtor involved with this sell. We told realtor and XXXX multiple times we can wait if this is not going to work out properly and XXXX advised that no I will handle it if it leads to providing the new job. XXXX XXXX said that XXXX XXXX XXXX XXXX doesn't want to buy back the loan that they sold to Lakeview Loan XXXX, which is who we been making payments to. That if they have to buy back then we have to find a remedy to sell home or refinance. We feel completely misrepresented by everyone. We are not the loan mortgage professionals we did everything on our part and what they asked us for before closing ( XXXX XXXX and XXXX XXXX XXXX ) this is how we were advised. Lakeview Loan care early this year offered a program that we could miss a few payments for this covid forebeareance and at the time we were not financially hurting, they said we didn't have to all we had to do is not make payments to the loan. and they would let us know when we could start making payments again. Because of this we can't refinance the home. I think these companies need to be looked at and no one should be represented with false information that could hurt them in the future when buying a home. I am a hard working utility electrician worker with a family. XXXX XXXX XXXX XXXX lied to XXXX and didn't provide the correct information. She even said it herself I am not going to give this to at the time XXXX who was processing things for XXXX on our loan.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation