Consumer complaint received 2025-07-28 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
MY NAME IS XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Criminal Investigations Division ( CID ) to file a police report in reference to fraud that occurred on XX/XX/year>. 



XXXX advised that he received a phone call from someone impersonating a Wells Fargo employee. During this conversation, the individual gained access to his Wells Fargo account, although XXXX never provided them any login information to his online account. The individual performed a cash advance from his credit card account to his banking account, but was told that he was moving his own money so that it could be withdrawn to protect him from being scammed due to a dirty employee. 



XXXX was instructed to withdraw the money and then deposit the money via ATM to another card in his name so his money would be safe. 



XXXX did not realize until later that he had been scammed. 



XXXX provided me with a screenshot of the debit card ending in XXXX, which showed as a Wells Fargo digital debit card. The screenshot will be attached to this information request. XXXX also provided me with an ATM receipt from where he deposited the money. The deposit slip showed the money went to an account with a customer card ending in XXXX, and had a checking account number listed that displayed XXXX. A copy of these receipts will be attached to the information request as well. The two receipts shown add up to {$1400.00}, although XXXX deposited a total of {$16000.00} during this incident. 



During this investigation, I requested XXXX banking documents. I reviewed his login information provided to me by Wells Fargo. I noted that during the incident, there were XXXX IP addresses utilized. The XXXX address that was used by XXXX was XXXX, which was a mobile IP address. The other IP address utilized was a static IP address, XXXX. I checked the IP address through XXXX XXXX, which showed as a XXXX XXXX XXXX XXXX address, indicating that XXXX did not make the cash advances and was indeed scammed. 

On XX/XX/year>, XXXX XXXX came to the XXXX XXXX XXXX XXXX ( XXXX  ) Criminal Investigations Division ( CID ) to file a police report in reference to fraud that occurred on XX/XX/year>. 



XXXX advised that he received a phone call from someone impersonating a Wells Fargo employee. During this conversation, the individual gained access to his Wells Fargo account, although XXXX never provided them any login information to his online account. The individual performed a cash advance from his credit card account to his banking account, but was told that he was moving his own money so that it could be withdrawn to protect him from being scammed due to a dirty employee. 



XXXX was instructed to withdraw the money and then deposit the money via ATM to another card in his name so his money would be safe. 



XXXX did not realize until later that he had been scammed. 



XXXX provided me with a screenshot of the debit card ending in XXXX, which showed as a Wells Fargo digital debit card. The screenshot will be attached to this information request. XXXX also provided me with an ATM receipt from where he deposited the money. The deposit slip showed the money went to an account with a customer card ending in XXXX, and had a checking account number listed that displayed XXXX. A copy of these receipts will be attached to the information request as well. The XXXX receipts shown add up to {$1400.00}, although XXXX deposited a total of {$16000.00} during this incident. 

During this investigation, I requested XXXX banking documents. I reviewed his login information provided to me by Wells Fargo. I noted that during the incident, there were XXXX IP addresses utilized. The XXXX address that was used by XXXX was XXXX, which was a mobile IP address. The other IP address utilized was a static IP address, XXXX. I checked the IP address through XXXX XXXX, which showed as a XXXX XXXX XXXX XXXX address, indicating that XXXX did not make the cash advances and was indeed scammed. 

THIS IS MY IS XXXX XXXX AND MY PHONE XXXX IS ( XXXX ) XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief