Consumer complaint received 2025-09-22 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: American Financial Network Inc.
State: TX

Complaint narrative:
I entered the homebuying process with hope and excitement, believing I was about to purchase my very first home at XXXX XXXX XXXX. Instead, working with American Financial Network ( AFN ) and their branch manager, XXXX XXXX XXXX, left me misled, harassed, and ultimately forced to walk away from the contract. What should have been a milestone turned into XXXX of the most stressful and disheartening experiences of my life. Now I am discouraged from ever buying a house again. Throughout the process, XXXX XXXX displayed unstable behavior with long emails and texts, rambling on about his personal life, and late-night calls and texts for updates on my loan and for documents between XXXXXXXX XXXX for months. 

Heres the chain of events : False Appraisal Information XXXX XXXX told me and my Realtor team that the property appraised at {$470000.00}. In reality, the appraisal was {$340000.00} more than {$100000.00} lower than what he stated. This false representation shaped my decisions, disrupted negotiations, and left me feeling deceived once the truth was uncovered. Then XXXX XXXX sent me someone elses appraisal. As a consumer, I was deeply frustrated and alarmed when I learned that I received an appraisal report that was mistakenly sent to me, pertaining to another buyer. This was not just an inconvenience it made me question the safety of every sensitive document and piece of personal information I had provided to AFN. I entrusted this lender with my financial records, identification, and private data, and seeing such a serious breach by the branch manager left me wondering whether AFN has any real compliance processes in place to protect its clients. If something as critical as an appraisal report can be mishandled so carelessly, how can I trust that my private information is being properly secured and safeguarded against further violations? 

Constant Loan Changes My loan type was changed XXXX to XXXX times from FHA to conventional to USDA, then back to FHA again with each time XXXX telling me I was conditionally approved. This instability created confusion and anxiety throughout the process, making me question whether I would ever truly close on my first home. 

Unprofessional Conduct and Harassment During the process, I also received group text messages from XXXX XXXX that included unprofessional and inappropriate comments about my Realtor. As a first-time homebuyer, it was upsetting to watch my Realtor a woman simply trying to do her job be spoken to in this way by the person in control of my loan approval. This left me feeling powerless and uncertain, and it created an intimidating and unprofessional environment that affected me directly as the client. 

Financial and Emotional Impact I lost complete and total confidence in AFN and executed a Buyers Termination of Contract. This cost me financially flights back and forth for inspections, inspection fees, appraisal fees, earnest money, contract costs, lost time, and lost work and emotionally, leaving me with fear, stress, and distrust instead of the joy of becoming a homeowner. 

A Larger Pattern of Misconduct I know my Realtor filed a complaint with AFN, which was brushed aside as though the branch managers actions were not a concern to AFN at all.And they were not concerned the least bit what happened to her or myself. So, After reviewing public records, it appears what I experienced is not an isolated incident. AFN has a long history of regulatory actions across multiple states, including : A XXXX Kentucky Agreed Order ( XXXX ) A XXXX Pennsylvania Consent Agreement and Order ( XXXX ) A XXXX Utah XXXX Settlement for Misleading Advertisements ( XXXX ) A XXXX Washington XXXX XXXX ( XXXX ) These repeated enforcement actions show that AFN has an ongoing compliance problem that continues to put consumers and Realtors at risk. My experience with false statements, careless handling of private documents, unprofessional conduct, loan instability, and harassment fits into this broader pattern of misconduct.

Company response to consumer: Closed with explanation