Consumer complaint received 2025-05-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
b'XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXRe:Method of verification Highly Requested Under 15 U.S.C.  1681i (7) Method of verification\n\n\nAs a consumer I request to know all the steps your agency took to insure these items were 100% accurate under XXXX XXXX XXXX XXXX  Method of verification- Description of reinvestigation procedure. A consumer reporting agency shall provide to a consumer a description referred to in paragraph XXXX XXXX XXXX a notice that, if requested by the consumer, a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available; by not later than 15 days after receiving a request from the consumer for that description.\nPlease send the following information used to validate the validity of the invalidated items below\n\n\nXXXX XXXX- I have no knowledge of this acct\nXXXX XXXX XXXX XXXX- I have no knowledge of this acct\nXXXX XXXX XXXX XXXX- I have no knowledge of this acct\nXXXX XXXX I have no knowledge of this acct\nXXXX XXXX I have no knowledge of this acct\XXXX XXXX- I have no knowledge of this acct\XXXX XXXX- I have no knowledge of this acct\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX this XXXX XXXX I have no knowledge of this acct\nXXXX XXXX XXXX  I have no knowledge of this acct\n\nItems Highy Requested\nThe name of the original creditor\nThe creditors address and telephone number\nThe persons name they verified the dispute with\nThe documentation original contracts used to validate the dispute.\n\n\nAlso the procedures your company have in place to ensure each account is 100% correct which i doubt..\nIF YOU CANT PROVE IT YOU MUST REMOVE IT OR PAY 1000 per VIOLATIN YOU ARE COMMITING.\n\n\nIn accordance with FCRA,15 U.S. Code  1681e(b) Compliance procedures I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed. if you fail to comply with this request and send all documentations that prove you seen and were sent valid documentation to say these items are 100% accurate you will be held liable under 15 U.S. Code  1681n and 15 U.S. Code  1681o Civil liability for XXXX noncompliance\nI would appreciate a timely response outlining the steps that will occur to resolve this matter. If I do not receive a response I will have no choice but to exercise my right under FRCA, and pursue legal action.\n\n\nSincerely,XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation