Consumer complaint received 2017-02-26 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Loan servicing, payments, escrow account — 
Company: Ditech Financial LLC
State: IA

Complaint narrative:
I should be at the end of a Chapter XXXX bankruptcy but DiTech is preventing my timely closing. DiTech sent the Bankruptcy Court an amount due and owing of {$29000.00} on my delinquent mortgage account. They have received payments from me in the amount of {$500.00} since the filing of the bankruptcy, approximately since XXXX, XXXX. The bankruptcy trustee has also been sending payment every month, approximately $ XXXX since XXXX, XXXX. 
The trustee began sending my monthly payments to another lender in error beginning in XXXX, XXXX but I continued to send my payment of {$500.00} every month. I brought the oversight to the trustee 's attention and she was able to recoup the payments made in error. 
When she received the misappropriated funds, she sent a check to DiTech and I received verbal confirmation from DiTech 's bankruptcy department that they had received that check, {$9200.00}, on XXXX XXXX, XXXX and unpaid principal was {$5800.00}. 
Prior to the check being sent, I contacted DiTech 's bankruptcy department regarding a payoff balance. This balance was faxed to my attorney, dated XXXX XXXX, XXXX in the amount of {$8800.00}. The fax contained a breakdown of where the funds would be applied listing outstanding principal balance of {$5800.00}, the same principal balance I was quoted. This payoff was good through XX/XX/XXXX.Since they had received more than the amount requested, I anticipated a letter from DiTech to my attorney stated the loan had been satisfied. 
I called the week of XXXX XXXX, XXXX to find that the check sent by the trustee had not yet been applied to my account and I was quoted my unpaid principal was now over {$10000.00}! No one could explain why my principal balance had almost doubled and was told to give the company until XXXX XXXX, XXXX to rectify the situation and call back then. 
I did n't wait until XXXX XXXX but called on XXXX XXXX, XXXX. This time I was told my unpaid principal balance was {$7000.00} with no explanation. I spent over 20 minutes on the phone with the first representative who kept placing me on hold so she could " look things up '' and " speak to her supervisor. '' As I was on my lunch break, I had to terminate the phone call. 
I called back later and spoke with XXXX, someone who was FINALLY able to give me some answers. XXXX stated the {$9200.00} had been applied to my account but DiTech did an audit of my account and " adjustments '' were made. She ordered a payment history upon my request and had it faxed to my attorney. She also filed a " verbal dispute. '' According to my calculations, I have sent DiTech over {$41000.00}. Now I realize some of the payments were applied to interest, taxes ( approximately $ XXXX ) and home insurance ( which covers the principal balance only and costs approximately $ XXXX ). The mortgage interest statement I received for XXXX states {$13000.00} in box XXXX ( outstanding mortgage principal ). Something is NOT adding up. They received {$580.00} monthly from the bankruptcy trustee through XXXX, XXXX ( total of {$2900.00} ) AND XXXX monthly from me ( total of {$6000.00} ). Reported interest paid for XXXX is {$1300.00}. The numbers do not add up for me to owe OVER {$7000.00}!

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation