Consumer complaint received 2025-01-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with customer service
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
In reference to CFPB complaint XXXX XXXXXXXX Subject : Appeal of Complaint Resolution XXXX XXXX XXXX  XXXX XXXX Dispute and Request for Compensation Dear Consumer Financial Protection Bureau , I am writing to formally appeal the resolution of my complaint against Chase Bank, as their response failed to address the core issues I raised. My complaint centered on XXXX XXXX XXXX mishandling of my dispute regarding discrepancies with my certificates of indebtedness, not on the ownership of the account. This dispute pertains to a secured party business account for XXXX XXXX, and up until XX/XX/year>, I had never missed a single payment in years. 

Background : XX/XX/year> : I submitted a formal dispute to Chase Bank concerning discrepancies in my certificates of indebtedness. Despite my record of consistent, timely payments, Chase Bank failed to provide any resolution to my dispute. 

XX/XX/year> XX/XX/year> : Over several months, I repeatedly requested clarity and an explanation of what efforts Chase Bank would make to resolve my dispute. Instead of addressing my concerns, Chase Bank sent me secured messages stating that someone would contact me about the dispute, but no one ever did. 

XX/XX/year> : Without any prior notification or resolution to the dispute, I observed a sudden drop of over XXXX points in my XXXX XXXX, falling from over XXXX to below XXXX. Upon investigation, I discovered that Chase Bank had placed a negative report on my credit, claiming I was late on payments. This reporting did not mention the unresolved dispute, further compounding the harm caused by their failure to follow fair credit practices. 


Violations of the Fair Credit Reporting Act ( FCRA ) : XXXX XXXX XXXX actions appear to violate several provisions of the FCRA, including : XXXX. Failure to Conduct a Reasonable Investigation : Under 15 U.S. Code 1681s2 ( a ) ( 8 ) ( E ), furnishers of information are required to conduct a reasonable investigation upon receiving notice of a dispute. Chase Bank 's lack of substantive response indicates non-compliance with this requirement. 


XXXX. Reporting Inaccurate Information : Per 15 U.S. Code 1681s2 ( a ) ( 1 ) ( A ), furnishers must not report information if they know or have reasonable cause to believe it is inaccurate. Reporting late payments without acknowledging the unresolved dispute violates this provision. 


XXXX. Duty to Correct and Update Information : According to 15 U.S. Code 1681s2 ( a ) ( 2 ), furnishers must promptly update and correct information that is incomplete or inaccurate. XXXX XXXX XXXX failure to address the dispute and subsequent negative reporting suggest a breach of this duty. 


XXXX. Unlawful Charges and Penalties : Chase Bank continued to charge interest and late fees on the disputed account, a violation of fair credit practices requiring such charges to be suspended during disputes. 



Request for Redress : Due to XXXX XXXX XXXX mishandling of my dispute and the resulting harm to my credit and financial standing, I am demanding the following : XXXX. Compensation : The mishandling of my dispute caused severe setbacks, including the inability to purchase a home and the embarrassment of my XXXX XXXX dropping from over XXXX to below XXXX. I request the return of all Federal Reserve XXXX I incorrectly paid Chase Bank from the inception of this account until the final payment. 


XXXX. Correction of Negative Reporting : I request that all negative reporting on my credit be immediately corrected and my credit score restored to the XXXX score I held prior to XXXX XXXXXXXX XXXX false and illegal reporting. 


XXXX. Formal Accountability : Chase Bank must be held accountable for violating FCRA procedures, including their failure to investigate, resolve, and communicate regarding my dispute. 



I respectfully urge the CFPB to re-examine my complaint, taking into account the financial harm and distress caused by Chase Banks actions. I expect swift and decisive measures to rectify the damage caused and to ensure such violations do not recur. 

Thank you for your attention to this matter. I look forward to your timely response and resolution. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation