Consumer complaint received 2024-05-14 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Deposits and withdrawals
Company: Groundfloor Finance Inc.
State: CA

Complaint narrative:
Hello my name is XXXX XXXX and Im making a complaint about this investing company call XXXX XXXX XXXX Ive invest my money which is {$5000.00} and there is a part there on the app I could set a certain amount of money where I can withdraw when I ready so I set {$3500.00}. So this money was coming from my XX/XX/XXXX XXXX account but my account info was stolen I dont know by who and my XX/XX/XXXXXX/XX/XXXXXXXX account is closed so you know my money wont be able to go back to my XX/XX/XXXXXXXX okay cool. So Ive contacted customer service and they said I have to send bank statements for both account and I should send the document that stated my account is closed andXX/XX/XXXX I think so I did that. But I got a spam email I dont know from who but whosoever send me that email know my bank account is closed so they spend me a spam document about my closed account which I thought was real and send it to customer service and they said its not a real document then I realize its fake but I wouldnt know then I got real email in my mail box fromXX/XX/XXXXXXXX saying my account is closed and I send them the picture of it and they approved it and change it the bank account I want on file. i have all emails for proof as well to proof all of this. They gave me a date where I can withdraw my money to the new bank I verify on there which was last month. When that they comes they said I will be able to withdraw my money by the end of day. I try to withdraw the money its not working I reach back out to them they transfers me to there XX/XX/XXXX his name his XXXX and he doesnt know customer service even now he cant reply to XXXX of my email its like the company ditch me and gone with my money. But anyway XXXX came and tell me that I cant withdraw my money because the first document I send them is fake which I already explain everything that I see that in my email and I thought it was the real document until I did get the real document in my mailbox from XX/XX/XXXXXXXX and I send them and they did approved everything and give me a date when I can withdraw my money and now when the date comes they are telling me I cant Withdraw. Then he is silent for a while then he email me back and said in order for me to get back my money I have to reach out the the police or a legal entity which Im doing now its like they are taking peoples money and not giving them back. So this is me making my complain Ive being to the police station they cant do anything about it so my friend tell me about this government website so thats why I contacted you guys. Ive send XXXX many email after that and he wont reply and no one at the company wont reply to me as well cause Im asking them which legal entity i can report this to and I got no response. This company need to be addressed by the federal trade commission because I can know that Im not the only person Money they are taking and this business is registered in the United States and Taking people money.

Company response to consumer: Closed with explanation