Consumer complaint received 2025-01-13 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
Dear Consumer, Financial Protection Bureau, I am writing to formally file a complaint against Citibank N.A./Macy 's Credit Card regarding their failure to issue a 1099-C, Cancellation of Debt for a discharged account and the ongoing inaccurate reporting of this debt to my credit report.

Details of the Complaint : Creditor Name : Citibank N.A./Macy 's Credit Card Account Number : XXXX Charged-Off Amount : {$5700.00} Date of Charge-Off : [ Insert Date ] Debt Discharge Status : Discharged ( Finalized ) Despite the fact that this account was charged off and discharged, Citibank N.A./Macy 's Credit Card has failed to issue the legally required 1099-C form for the discharged debt, and they are continuing to report inaccurate information about this account to the credit reporting agencies. This reporting issue has caused confusion regarding the status of the account and may be impacting my credit score and financial well-being.

Legal Violations : 1. Failure to Issue a 1099-C ( IRS Code Section 6050P ) : Under IRS Code Section 6050P, when a creditor cancels or discharges a debt of {$600.00} or more, they are required to file a 1099-C with the IRS and provide a copy to the debtor. Citibank N.A./Macy 's Credit Card has failed to provide me with a 1099-C for the discharged debt of {$5700.00}, which is a clear violation of this regulation. This failure has resulted in a lack of official documentation for the discharged debt, which could potentially affect my tax reporting and obligations.

2. Failure to Report Accurate Information to Credit Bureaus ( Fair Credit Reporting Act - FCRA, 15 U.S.C. 1681 ) : According to the Fair Credit Reporting Act ( FCRA ), creditors are required to report accurate and complete information to the credit bureaus. However, Citibank N.A./Macy 's Credit Card has failed to correctly report this account as discharged. Instead, they continue to report it inaccurately, which constitutes a violation of the FCRAs requirement for accurate and timely reporting of account statuses. This is misleading and may have a detrimental effect on my credit score and financial standing. 
3. Reporting of Discharged Debt ( Internal Revenue Code Section 108 ( e ) ( 1 ) ) : Under Internal Revenue Code Section 108 ( e ) ( 1 ), when a debt is discharged, it may be considered taxable income unless excluded by law. However, Citibank N.A./Macy 's Credit Cards failure to issue a 1099-C for the discharged debt means I have not received the proper documentation to report this discharge to the IRS or to ensure compliance with tax regulations. This has created confusion regarding my tax liabilities.

4. Violation of Regulation Z ( Truth in Lending Act - TILA ) : Regulation Z, which implements the Truth in Lending Act ( TILA ), mandates creditors to disclose accurate information about the account, including the status of any discharged debt. Citibank N.A./Macy 's Credit Cards failure to issue the 1099-C form and report the account accurately violates TILAs disclosure requirements. 

Conclusion : I respectfully request that you investigate this matter and take appropriate action against Citibank N.A./Macy 's Credit Card for failing to comply with IRS reporting requirements and for inaccurately reporting the account to the credit bureaus. This failure has caused confusion and potential harm to my credit report and tax obligations. I would greatly appreciate prompt resolution so that I can move forward with accurate financial records and reporting. 

Thank you for your attention to this matter. I look forward to your prompt response and a resolution to this issue. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/year> 2025

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief