Consumer complaint received 2025-12-17 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: TransferWise Ltd
State: VA

Complaint narrative:
I am a XXXX resident and personal customer of Wise ( wise.com ), an international money transfer service. I opened a Wise account to receive payments for my work as a freelance technical writer. All payments into the account have been legitimate earnings for mainstream technical blog posts from established companies, mostly based in XXXX, and there has been no use related to crypto, gambling, adult content, or any other highrisk or illegal business. 
On or about XX/XX/XXXX, Wise posted a message in my account stating : Were closing your account on XX/XX/XXXX. Please take your money out before it closes. We do not support businesses or transactions in categories that we consider as restricted. They did not identify any specific transaction or client as problematic, and they have never alleged fraud, chargebacks, or illegal activity. My account had little to no recent activity for over a year before this notice ( XX/XX/XXXX ). 
I followed Wises instructions to appeal the decision through their inapp process. In my appeal, I explained that this is a personal account, that I am a freelance technical writer, and that my only use of Wise was to receive ordinary freelance writing income from reputable companies. Wise subsequently denied my appeal and deactivated the account. They stated that their decision is final and that they can not provide any further details because of their internal policies and legal obligations. They continue to refer to restricted categories but will not explain what they believe applies to my account. 
I am concerned that Wise has misclassified my legitimate freelance writing activity as some type of restricted or highrisk business without providing any evidence or explanation. I am also concerned that Wise may report or has reported negative information about me ( for example, suggesting that I am involved in restricted or suspicious activity ) to banks, payment networks, or accountscreening systems, which could harm my ability to open or maintain banking relationships even though I have done nothing wrong. 
What I am asking for XXXX For Wise to confirm, in writing, that my account will be fully closed in an orderly way, that any remaining funds owed to me will be returned promptly to my designated bank account, and that I will continue to have access to my past statements for tax and recordkeeping purposes. 
XXXX For Wise to confirm whether they have reported, or plan to report, any negative information about me or my account to any thirdparty consumer reporting agency, bank, or accountscreening system, and if so, to correct or remove any misleading or inaccurate information that suggests I was involved in restricted or suspicious activity. 
XXXX For the CFPB to review whether Wises handling of this closure and refusal to provide any usable explanation, despite the entirely ordinary nature of my freelance writing work, is consistent with XXXX consumer protection standards for money transfer services. 
I am attaching screenshots of my account. They show : XXXX. Closing account XX/XX/XXXX. 
XXXX. Total balance of {$0.00} USD XXXX. XXXX balance in all accounts XXXX. The last XXXX transactions, last dated XX/XX/XXXX. I have not used the service since. 
XXXX. Screenshot of the first notification I got that I had no recourse to appeal. It says my account is closed already. I thought I had until XX/XX/XXXX? 
I'm happy to provide more information as required. I am no longer worried about being a Wise customer. But I don't want their false information following me through the future.

Company response to consumer: Closed with explanation