Consumer complaint received 2025-09-05 00:00:00
Product: Prepaid card — Payroll card
Issue: Problem with a purchase or transfer — Card company isn't resolving a dispute about a purchase or transfer
Company: Block, Inc.
State: CA

Complaint narrative:
Hello Assistance is needed. I submitted the censure b

elow to the Civil Rights Department, however they dont assist with Financial disputes. Im seeking assistance with refunds that were not posted to my Cash App account. Censures were were submitted to the Consumer Financial Protection Bureau - The compensation has not been received. Consumer Financial Protection Bureau references : XXXX - Cash App {$54.00} XXXX - Cash App {$39.00} Sum of {$93.00}. 


-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX - Cash App {$39.00} Refund ID : XXXX Charge amount : {$16.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$16.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$2.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$2.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$44.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$2.00} Refund issued date by XXXX : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$110.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$17.00} Refund issued date by XXXX : XX/XX/XXXX XXXX method : Cash App Pay -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- XXXX - Cash App {$54.00} Refund ID : XXXX Charge amount : {$12.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$2.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$42.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$8.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$42.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$8.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$42.00} Date of transaction ( authorization ) : XXXX XXXX Refund amount : {$5.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$8.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$8.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$12.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$9.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay Refund ID : XXXX Charge amount : {$42.00} Date of transaction ( authorization ) : XX/XX/XXXX Refund amount : {$8.00} Refund issued date : XX/XX/XXXX Payment method : Cash App Pay The figures were downloaded from a censure in which was submitted to Consumer Financial Protection reference : XXXX ( the documents show signs of being altered . The amount above is not the correct transaction. The true document was removed from XXXX ). 

Cash App XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX https : XXXX XXXX : XXXX XXXXXXXX Attachments : Cash App - Attachments. ( twenty three pages ) Sincerely XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX

Company response to consumer: Closed with explanation