Consumer complaint received 2025-01-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX XXXX  [ No Address Provided ] [ Your Phone Number ] [ Your Email Address ] XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXX RE : Formal Complaint Against Truist Bank for FCRA Violations, Inaccurate Reporting, and Deceptive Practices Dear Sir/Madam, I am writing to formally file a complaint against Truist Bank for multiple violations of the Fair Credit Reporting Act ( FCRA ) that have caused significant harm to my creditworthiness. Truists actions demonstrate a pattern of inaccurate reporting, procedural misconduct, and deceptive practices that could be construed as fraudulent under federal law.

1. Failure to Provide Notice of Negative Reporting Under 15 U.S.C. 1681s-2 ( 7 ) ( A ) ( B ) Truist is required to provide written notice within 30 days of furnishing negative information to any credit reporting agency. To date, I have received no such notice regarding their negative reporting.

This failure not only constitutes a clear violation of the FCRA but also demonstrates a deceptive attempt to deprive me of my legal right to dispute or address negative information in a timely manner. The omission of such notice could be construed as fraudulent, as it prevents consumers from protecting their financial reputation.

I am demanding that Truist provide verifiable proof of compliance with this notice requirement. Specifically, I request a copy of the notice they claim to have sent me before furnishing any negative information. If Truist can not provide such evidence, their reporting is both unlawful and fraudulent, necessitating immediate removal of the account from all credit reports.

2. Improper and Deceptive Reporting of Late Payments Truist has reported late payments on my account in a non-standard and inconsistent sequence of 30, 60, 30, 30 days late. This deviates from standard reporting practices, which typically follow a progression of 30, 60, 90, 120 days late.

This irregular reporting pattern creates a deceptive and misleading portrayal of my payment history. Such inaccuracies suggest either procedural negligence or an intentional effort to misrepresent my credit behavior, both of which could be construed as fraudulent.

I am requesting that Truist provide the following : Detailed documentation justifying this unusual sequence of reported late payments.

Internal records or audit trails supporting their reporting methods and accuracy.

Failure to provide sufficient documentation will further demonstrate Truists deceptive intent and justify the immediate removal of this account from my credit reports.

3. Discrepancies in Reported Highest Balance Truist is reporting conflicting highest balance amounts across credit bureaus : XXXX reflects a highest balance of {$9400.00} as of XX/XX/XXXX. 
XXXX reflects a highest balance of {$9400.00} as of XX/XX/XXXX. 


Truists reporting to the credit bureaus includes a significant inconsistency regarding the reported monthly payment amount : XXXX reflects a monthly payment of {$0.00}, suggesting that there is no obligation for ongoing payments. 
XXXX reflects a monthly payment of {$270.00}, indicating an active obligation that inaccurately portrays my financial situation. 

This inconsistency in reporting raises serious concerns about the accuracy and reliability of the information being furnished by Truist. The conflicting monthly payment amounts could mislead creditors and financial institutions, resulting in unfair treatment or harm to my creditworthiness This discrepancy in key account information demonstrates Truists failure to ensure accurate and consistent reporting. The lack of uniformity creates confusion for creditors and raises questions about the accuracy and integrity of Truists reporting practices. Such inconsistencies can be construed as deceptive, as they mislead other financial institutions and undermine my creditworthiness. 

4. Pattern of Deceptive Practices The outlined violationsfailure to provide notice, improper reporting of late payments, and discrepancies in reported balancesdemonstrate a pattern of behavior by Truist that is deceptive and damaging. These practices suggest either gross negligence or an intentional effort to harm my creditworthiness, both of which could be construed as fraudulent under the FCRA. 

5. Request for Immediate Action In light of these violations, I respectfully request the following : 1. Proof of Compliance : Truist must provide verifiable proof that it issued the legally required 30-day notice before furnishing negative information.

2. Correction of Reporting Errors : Truist must resolve the discrepancies regarding late payment reporting and the highest balance amounts across all credit bureaus.

3. Immediate Removal of Inaccurate Information : If Truist can not provide sufficient evidence to justify their reporting practices, I demand the immediate removal of this account from all credit reports. 

Conclusion Truists actions represent a serious breach of the FCRA and a disregard for fair and accurate reporting. Their behavior can be construed as deceptive and potentially fraudulent, warranting thorough investigation and corrective action. I request your assistance in ensuring that Truist is held accountable for their unlawful practices and that the harm done to my creditworthiness is promptly addressed. 

Thank you for your attention to this matter. Please acknowledge receipt of this complaint and inform me of any updates in the investigation. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation