Consumer complaint received 2024-02-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
My name is XXXX XXXX XXXX I received an email on XXXX XXXX stating this Wells Fargo performs ongoing reviews of its account relationships in connection with the Banks responsibilities to manage risks in its banking operations. We recently reviewed your account relationship and, as a result of this review, we will be closing your above referenced accounts because of one or more money transfers to your account reported as unauthorized. The accounts are expected to close by XX/XX/year>. Please note that the Bank reserves the right to close the accounts sooner if circumstances arise that warrant an earlier closing. 

Be aware that some circumstances may delay the closure of your accounts. To learn more, refer below to " What may delay account closure? '' Please review the following important information to help you prepare for this transition. 

What this means for the accounts listed above as of the date of this letter : Deposits have been blocked. 
If you have recurring deposits ( for example, your paycheck or pension ), please redirect the deposits to a non-Wells Fargo account. 
If your account balance is or becomes negative and you would like to make a covering deposit or transfer, contact XXXX to arrange for the temporary ability to make a deposit. 

Withdrawals and payments have been blocked. 
You may no longer access these accounts with your debit card. 
No new transactions will be authorized. However, we must pay certain transactions that are received for processing before your account is closed, even if this creates a negative balance in your account. 
This includes the payment of any previously authorized transactions ( for example, debit card purchases ), but no overdraft fees will be assessed if you do not have sufficient funds in your account. 
We must also process the reversal of any previously credited deposits that are returned unpaid and may assess a returned deposited item fee. 
Recurring payments you previously established will be declined and checks will be returned unpaid. While we will not assess an insufficient funds fee on these transactions, the merchant you attempted to pay may assess returned payment fees. Contact these merchants as soon as possible to make other payment arrangements. and on XXXX XXXX I called to see if my payroll check went in my account and my tax refund and the representative in lost prevention said no is going to post tomorrow in the morning and you can go into a branch with ID and you can retrieve your funds and I went into a branch on XXXX XXXX but there was a block and I couldnt get my funds because they closed before the block was removed and on XXXX XXXX I didnt work so I could go to the bank and get my money because I dont have money for gas food or to pay my bills and there the banker XXXX from wellsfargo bank in XXXX called them to remove the block and they told her that they cant give me my money that they were going to send me a cashiers check until XXXX XXXX and the banker also was concerned about what they told her and she summited a report about this situation because i told her i need money to go to work for gas and food i have kids i need to feed and i dont have money at all she said she couldnt help me i called the bank and also they said they couldnt help me so i told them how did you say no transactions where going to come in my account but you let my payroll check go in and taxes and they said that when I called on XXXX XXXX that i ask to process in which i told them i never ask for that i only ask where was my checks and there not giving me no money and i really need it to buy food for my kids

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation