Consumer complaint received 2024-11-06 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Allied Collection Services, Inc. (Nevada)
State: TX

Complaint narrative:
Subject : Formal Complaint Regarding Unlawful Charges and Safety Concerns at XXXX XXXX  To Whom It May Concern, I am writing to file a formal complaint regarding a series of incidents that occurred while I was residing at XXXX XXXX under the XXXX XXXX XXXX XXXX, as well as subsequent issues related to unlawful charges being levied against me by the property management. 

In XXXXXXXX XXXX XXXX, I was approved for relocation through the XXXX XXXX XXXX XXXX, a government program designed to assist XXXX XXXX XXXX  in relocating to safer housing. The program required that I meet certain safety and living requirements, and I was approved prior to my move. I subsequently moved into an apartment at XXXX XXXX, with the understanding that my safety and well-being would be prioritized. 

During my two-month stay, I experienced multiple serious safety concerns that I reported to the property management office. Within the first 30 days of my residence, I discovered that a neighboring tenant was actively using XXXX which I could smell through the vents in my entire apartment. ( our units shared a wall ) I also observed that this tenant was engaging in peeping XXXX XXXX, as he was caught looking through my window on multiple occasions ( I was living in a studio with a single window, through which the entire apartment was visible ). 

Despite repeatedly reporting these issues to the office, I received no meaningful action or support. When I reported the neighbors behavior, I was advised by the property office to not involve the police. I also expressed my fear for my safety and requested to be relocated to a different unit on the property, as I felt vulnerable living alone as a XXXX woman and had already relocated for safety reasons. My request was denied, and I was left feeling unsafe and unsupported by management. 

The situation escalated further when the maintenance staff entered my apartment without prior notice or consent. When I inquired about this intrusion, I was told it was a " wellness check, '' though no one had requested such a check. This invasion of privacy was the final straw, and after two months of distress, I decided to vacate the unit.

I returned the keys and left the unit in its original condition, with no outstanding balance. However, nearly XXXX years later, I was informed that the property management was charging me for XXXX XXXX months of rent for a unit I had not occupied. Also left under Nevada Tenants Privacy and Landlord Harassment policies that are in place that allows me to vacate without any extra costs. So, I immediately contacted the office to dispute these charges, but the response I received was unprofessional and dismissive. I was told, " you will figure it out, '' and the staff became unreasonably aggressive and unhelpful. 

I am requesting that the Consumer Financial Protection Bureau investigate this matter, as I believe I am being wrongfully charged by the property. I would also like to express my concerns regarding the failure of the property management to address the serious safety risks I faced during my time there, as well as the lack of adequate response when I reported these issues. 

Thank you for your attention to this matter. I trust that the CFPB will help ensure that my rights are protected and that the property management is held accountable for their actions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation