Consumer complaint received 2024-05-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: MO

Complaint narrative:
Back on XX/XX/2024, I called Chase Bank to let them know my card had been lost and if they can put a temporary lock on my debit card until I found my card only because I was traveling and wasnt sure if it was misplaced. The agent decided to place a temporary freeze on my account to make sure no funds was taking out on my account.. he said I can call in and remove it. 

On XX/XX/XXXX, I received an email from Chase that they noticed suspicious activity on my business account and decided to close my account on my behalf for safety purposes and to protect my funds. Chase stated that a check for the remaining funds had been issued out. 

Later on that day, I spoke with customer service and they said my account had been closed and Chase no longer wants to do business and a check had been sent out from the closed account. He also said that if I walk into the branch based on the managers discretion, I can reopen another account. 

On XX/XX/XXXX, I walked into the branch and spoke with the XXXX, he spoke with customer service and another agent told him Chase officially closed my account and they no longer want to do business. They said the reasoning will be sent in a letter along with my check. I told the agent to update my address in the system and he said they will send my check to the old address and when it comes back as returned mail they will issue me another check. 
XXXX irate and confused because all of my funds are in that account. 

I waited the XXXX business days and I have yet received my check. On XX/XX/XXXX, I called into the Chase business recovery department, I spoke with a lady and inquired about the remaining funds. She said she never seen any information on the check from the closed account that was sent out to me. She also stated that she apologized but whoever informed me that the agents who told me I would receive my check from the closed account with a reason for closure was incorrect. I was told by previous agents I can dispute Chases decision but she said once Chase decided on not to continue the relationship their is nothing I can do. She told me that she has to get approval from her managers to reissue me a check and it would take XXXX business days for approval plus an additional XXXX days for me to receive my funds. XXXX month later and I havent received anything. Also wanted to include that I asked for the supervisor and they said theyre just going to tell me the same thing. The agents act clueless on issues resolving my issues with lack of answers on any disclosures. 

I believe Chase is doing fraud and its unfair to consumers to not receive an answer on why there is a account closure. I dont care about banking with them because they are a fraudulent company. I believe they are going under and they are stealing customers money by freezing their account and never sending out their money. They label it as some type of fraud or money laundering. Many customers are going through these issues with Chase and Im glad to know I am not the only XXXX. There are multiple threads on XXXX about Chase closing mass account and we want answers. My main concern is I want to know where are my funds to my closed business account and I demand an immediate response. I dont mind escalating the issue. Stop giving me the run around.

Company response to consumer: Closed with explanation