Consumer complaint received 2026-05-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Six separate complaints have been made against Wells Fargo over the course of nearly one year. These complaints clearly detailed XXXX XXXX close contact and side-by-side involvement and hourly to daily own interactions prior to sending a {$3600.00} wire transfer, which resulted in a fraudulent transaction and loss of {$3600.00}. Multiple items of documentation were provided to Wells Fargo with each complaint identifying with misleading and false information provided by Wells Fargo prior to and during this transaction. Requests for an explanation of these falsehoods have gone ignored six separate times. The submitted evidence which corroborating these Wells Fargo inaccuracies is self-evident ; nevertheless, despite six separate requests for explanation as to why Wells Fargo guided their customer step-by-step during this transaction all along misrepresenting terms such as available funds, current balance, and available balance, XXXX XXXX only response has been that they could not find the recorded phone call nothing else. With each of the six complaints, Wells Fargo continues to fail and provide a substantive explanation for misrepresenting 'available funds ' and 'current balance ' AT THE TIME OF THE TRANSACTION data that was detrimentally relied upon prior to sending this wire transfer. Furthermore, by serving as a pivotal facilitator in a business transaction that hinged on their real-time financial reporting, Wells Fargo breached its fiduciary duties through systemic negligence and falsehoods. Wells Fargo has refused to acknowledge that they have a FIDUCIARY responsibility to their customer when strategically involved AT THE TIME AND VERY MOMENT LEADING TO THE WIRE TRANSFER. On XX/XX/year> an {$11000.00} deposit was made into my Wells Fargo account. I was provided with a deposit ticket indicating that the {$11000.00} funds will be available on XX/XX/year>. On XX/XX/year>, my on line account indicated that these funds were available and as a result my available balance was {$20000.00} ( see attached documentation ). I contacted Wells Fargo by telephone and explained that I was relying on the availability of these funds prior to sending a wire transfer for {$3600.00}. I was told that the funds were cleared and available for withdrawal AS THE ATTACHED DOCUMENTATION CONFIRMS. On XX/XX/year> at XXXX AM EST I sent the wire transfer only after first relying on the advice provided by Wells Fargo. On XX/XX/year> at XXXX PM EST, I received an email for XXXX {$11000.00} ( see all the attached aforementioned documents ). Following notice of the XXXX {$11000.00}, I met in person with Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX next morning. The recipient of the {$3600.00} wire transfer was made to a Wells Fargo account. XXXX XXXX contacted Wells Fargo back-of- the- house clearing services. XXXX XXXX informed me that back-of- the- house clearing services blamed the branch while XXXX XXXX blamed back-of- the- house clearing services. A recall of the funds was processed and I was told we needed to wait seven days. After the seven day period, I was informed that a phone call was made to the recipient who denied returning the funds despite his XXXX {$11000.00}. Wells Fargo did nothing further and could offer no additional service. I personally drove to a XXXX XXXX branch and made contact with XXXX XXXX XXXX XXXX XXXX ( no last name ). XXXX provided that there has NOT been sufficient funds in this account to cover {$11000.00} for a very long time, and the issuer of the check did not write this check in good faith. An internal failure by Wells Fargo failed to properly evaluate the validity of a fraudulent check and supporting funds, resulting in their customers loss of {$3600.00}. Wells Fargo 's very own policy states Wells Fargo available funds mean the amount of money in your account that you can use for spending and withdrawals immediately. How it works : refer to a receipt from the deposit which will include information about any holds. Account activity : You can check the status of your deposit and when the funds will be available in your accounts activity on line. Notifications : Wells Fargo will notify you by mail and/or email if a hold is placed on a deposit. Available funds vs. Current Balance : Your available balance is the amount you can spend. Your current balance is the amount including any pending transactions that havent been finalized yet. Under Wells Fargo own published available funds policy ; I would have been able to withdraw the available funds as cash and closed the account. I never received any notice that any hold was placed on the deposit. Wells Fargo has not acted in the best interest of their customer and failed to provide responsible fiduciary duties. Wells Fargo facilitated a scam by providing inaccurate and false information to their customer while working step by step, hand in hand, STRATEGICALLY at the very time of the wire transfer. I therefore file this six complaint and request reimbursement of {$3600.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation