Consumer complaint received 2021-05-24 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Ria Envia, LLC
State: FL

Complaint narrative:
On XX/XX/XXXX I visited my neighborhood Walmart Grocery Store to do what thought would be a quick and proper transaction to Department XXXX XXXX ( XXXX ) for the total of {$1000.00} @ XXXX. There was a very short line so I was called up in no time. As I approached the counter. I was greeted by a young lady by the name of XXXX XXXX If Im not mistaken ). I told her what service I needed her to provide me with which was a XXXX transaction. She then asked me to write down the name and XXXX # of the recipient receiving it and because this happened to me before in XXXX I said to her Great Idea because that last time I did this one of the employees sent it to the wrong person and Im still looking to try and get that back anyway I wrote down the information. Then she asked for my ID I gave her that along with a couple of other questions she had to ask. I then paid for the services signed and transaction was complete. Now, because of my previous experience, I asked her to show me where the recipients information was so Id know it was going to the correct person this time around. She did and thats when I saw that she sent to the wrong person AGAIN!! I called XXXX IMMEDIATELY!!!! So did her manager. Upon talking to XXXX they stated that there was no way that they could cancel the transaction because it had already been sent to its destination ( which was the wrong individual ) and I would have to wait for 15 days giving them time to investigate. I gave them 16 days only to get the bad news that they did t find any negligence on their part because it was Walmart that entered the information into the computer and who to send it to and that they just it. So they felt like they did their part which is true if you think about. However XXXX not being able to cancel the transaction when I called IMMEDIATELY after is also obserd I didnt wait 5mins because of what happened before. Im traumatized by that. So I panicked. This is {$1000.00} we are talking about. I had to reimburse the individual that it was being sent to. I left there {$1000.00} poorer and a {$50.00} gift card. I was in tears. The first was rolling around and I already didnt t have all of it so this had taken A HUGE TOLL on myself and kids. It started with XXXX the cashier at Walmart putting in the wrong information even though I wrote it down for her. Ive been trying to get my monies back ever since. I asked the Walmart Corporate to provide me with the company that holds their commercial insurance policy and was given the run around about that and was never able to retrieve it. XXXX is blaming Walmart and vice versa. Even XXXX ... they couldnt do anything either. I really need some help here. The 1st of the month is rolling around again and Im still trying to finish paying for XXXX rent. 
Ok ... this complaint is about the same Walmart Store. As I stated its the neighborhood market so its really convenient. On XX/XX/XXXX I visited the store to complete the same transaction as above but this was for {$300.00}. I remember so well because I paid {$280.00} from my debit card and {$26.00} in cash. The clerk ( A different female ) sent it to the wrong and same individual. I must add that I DO NOT KNOW WHO THIS INDIVIDUAL IS ... ..AT ALL!!!!!! The difference in thee above complaint is that I wasnt informed about it right away and some time had gone by. Im positive that it hadnt been over a month. HOWEVER NO ONE WANTED TO TAKE RESPONSIBILITY AND POINTED THE FINGER AT EACHOTHER ... WALMART, XXXX AND XXXX Again please help me!!!

Company response to consumer: Closed with explanation