Consumer complaint received 2025-02-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Privacy issues
Company: AMERICAN EXPRESS COMPANY
State: FL

Complaint narrative:
I am filing this complaint against American Express for multiple violations of federal and consumer protection laws, including the illegal issuance and trading of securities linked to my account without consent, failure to respond to legally binding notary presentments, violations of financial security laws, and engagement in deceptive and unfair business practices. Despite my repeated formal attempts to seek a response and resolution, American Express has completely ignored all legally valid notices, constituting a direct violation of federal financial regulations. 

Violations Committed by American Express Illegal Issuance and Trading of Securities American Express engaged in the unauthorized securitization and trading of financial instruments tied to my account without my knowledge or consent. This constitutes a violation of the Securities Exchange Act of 1934, which regulates the issuance and sale of securities and requires full disclosure to all parties involved. Their failure to obtain proper authorization or disclose these transactions is a serious legal offense. 

Failure to Respond to a Consumer Dispute in Violation of the Fair Credit Billing Act ( FCBA ) Under 15 U.S. Code 1666, creditors are required to acknowledge and investigate billing disputes within a specific timeframe. American Express has completely ignored this requirement by refusing to respond to my multiple notary presentments. 

Unfair and Deceptive Business Practices in Violation of the Dodd-Frank Act The Consumer Financial Protection Act ( CFPA ) prohibits financial institutions from engaging in deceptive and abusive practices. American Expresss refusal to respond to legally recognized dispute notices and their involvement in the unauthorized trading of securities constitute deceptive and misleading financial practices, harming consumers by keeping them unaware of the financial instruments issued in their name. 

Violation of Due Process and Contractual Rights By failing to provide a formal response, American Express has breached its own contractual obligations and denied me due process in resolving financial disputes. Their non-compliance with dispute resolution procedures required under federal law further proves their unwillingness to follow legal obligations. 

Fair Debt Collection Practices Act ( FDCPA ) Violation If this dispute involves debt collection, American Expresss refusal to acknowledge my dispute violates 15 U.S. Code 1692g, which requires creditors to respond to consumer disputes and provide verification of any claimed debt.

Security and Data Protection Violations American Express has failed to protect sensitive consumer financial data, potentially allowing unauthorized third-party access to my financial information. This failure violates the Gramm-Leach-Bliley Act ( GLBA ), which mandates that financial institutions safeguard personal and financial data. Additionally, their actions may constitute a violation of the Federal Trade Commission ( FTC ) Safeguards Rule, which requires companies to take reasonable measures to protect consumer information. 

Potential Violations of State and Federal Consumer Protection Laws American Expresss refusal to respond and their involvement in unauthorized securities trading may also violate various state-level consumer protection and privacy laws, depending on the jurisdiction in which my account was issued.

Company response to consumer: Closed with explanation