Consumer complaint received 2026-05-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: IL

Complaint narrative:
TRANSACTION DATE : XX/XX/XXXX, XXXX FINANCED BALANCE : $ XXXX COMPANY INVOLVED : GoodLeap, LLC.PARTNER MERCHANT/CONTRACTOR XXXX XXXX XXXX, LLC.DETAILED DESCRIPTION OF FINANCIAL PROBLEM : This is a formal dispute regarding a residential solar consumer installment loan note held by GoodLeap, LLC. Under the Federal Trade Commission 's Holder Rule ( XXXX C.F.R. XXXX ), the loan holder is subject to all claims and defenses that the consumer could assert against the seller. I am requesting a complete contract rescission and a zero-dollar loan balance due to severe material product substitution and cross-border administrative negligence perpetrated by XXXX authorized partner merchant. XXXX. Material Product Substitution ( Bait-and-Switch ) : On XX/XX/year>, a point-of-sale consumer finance agreement was executed with the XXXX to purchase and install XXXX XXXX XXXXXXXX ) premium XXXX XXXX microinverters. However, a recent formal review of the completed utility interconnection files reveals that the XXXX did not install the premium hardware financed by the lender. Instead, the merchant secretly substituted XXXX XXXX XXXX ) older, lower-capacity, and deprecated XXXX XXXX microinverters ( XXXX XXXX ). The financial company funded a loan for high-end technology while the merchant installed outdated hardware without consumer knowledge or XXXX. Gross Jurisdictional and Administrative Negligence : An internal project compliance document generated by the merchant exposes critical administrative misconduct. Despite the physical property being located in Oklahoma, operating under Oklahoma XXXX and XXXX ( XXXX & XXXX ), and sitting strictly within the regulatory oversight of the Oklahoma XXXX XXXX, the merchant negligently misidentified the utility jurisdiction as " Oklahoma XXXX and XXXX - AR [ Arkansas ] '' in their database. Because of this state-level profile error, the merchant filed and routed the regulatory interconnection permits through the Arkansas XXXX XXXX XXXX out-of-state regulatory body with XXXX legal authority or geographic jurisdiction over the property. GoodLeap released the {$41000.00} in loan funds based on facially invalid, cross-border regulatory compliance documentation.XXXXXXXX Severe Project Construction Delays : The underlying agreement stipulated a standard construction timeline of XXXX to XXXX days following execution in late XXXX. Due to merchant errors and administrative mismanagement, the application for utility interconnection was delayed for over XXXX months and was not legally executed until XX/XX/XXXX, XXXXACTIONS TAKEN / EXPECTED RESOLUTION : The financial agreement has been permanently compromised by the merchant 's actions. The lender accepted an inaccurate, cross-state project file to initiate funding. Because this constitutes a fundamental breach of contract and a material product bait-and-switch, a hardware swap or minor balance adjustment is entirely unacceptable.

Company response to consumer: Closed with explanation