Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Navient Solutions, LLC.
State: IL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Dispute of Inaccurate Reporting and Violation of My Rights Under the FCRA Dear XXXX XXXX Relations, I am writing to formally dispute inaccurate information on my credit report regarding [ specific account details or late payments ]. Upon review, I believe XXXX has violated my rights under the Fair Credit Reporting Act ( FCRA ), specifically in relation to the following legal provisions : Relevant Legal Citations 1. 15 U.S. Code 1681a ( Definitions ; rules of construction ) : Under 15 USC 1681a 2 ( A ) ( i ), the term consumer report excludes any report containing information solely as to transactions or experiences between the consumer and the person making the report. This indicates that reporting solely based on experiences or transactions between me and a creditor should not fall under a consumer report unless other exceptions apply. However, the inaccurate information reported by XXXX appears to violate this exclusion and improperly categorizes transactional details. 
2. 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ) ( Duty of furnishers of information to provide accurate information ) : This law prohibits furnishers of information from reporting data they know to be inaccurate or have actual knowledge of its errors. The reporting of [ specific late payment or inaccurate information ] contradicts my payment history, as demonstrated in the attached documentation. This demonstrates a clear failure to comply with the prohibition on knowingly reporting erroneous information.

3. 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( B ) ( Duty to correct and update information ) : Furnishers must correct and update information found to be incomplete or inaccurate. In this case, the erroneous reporting has not been addressed or rectified, further compounding the harm caused to my credit report and financial standing. 

Issue with Reported Information The information XXXX is reporting on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( DETAILS OF DATES AND ACCOUNT ARE MARKED UP ON THE ATTACHED REPORT ) includes : [ Late payment or inaccuracy details, e.g., A 30-day late payment on [ date ] ] old and closed accounts reporting current and or a balance Closed account reporting monthly Creditors making me responsible to pay fraud activity DATES ARE NOT CONSISTENT ACROSS ALL REPORTING AGENCIES DETAILS ON ACCOUNTS ARE NOT CONSISTENT This information contradicts my records and the documentation provided by the creditor. XXXX failure to ensure accuracy violates its duty under the FCRA and CFPB guidelines and actually in non- compliance. 

Requested Actions 1. Immediate removal of the inaccurate late payment or information from my credit report.

2. Written confirmation of the removal and details of the actions taken to investigate this matter.

3. Assurance that XXXX will adhere to the requirements outlined in 15 U.S. Code 1681s-2 and 1681a to prevent future violations.

Failure to address this issue appropriately may result in further action, including a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) or pursuing legal remedies to ensure compliance with federal law. 

Enclosed, you will find the following : A copy of my credit report highlighting the disputed information. 
Documentation supporting my dispute, including [ proof of payment, correspondence with the creditor, etc. ]. 

I expect your investigation to be completed and resolved within the 30-day timeframe mandated by the FCRA. Thank you for your attention to this matter, and I look forward to your prompt response. 

Sincerely, XXXX XXXX Enclosures : [ List of attached documents, e.g., credit report, ]

Company response to consumer: Closed with explanation