Consumer complaint received 2026-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: UT

Complaint narrative:
On XX/XX/XXXX, I made a purchase in the amount of {$4200.00}. The merchant misrepresented many things which influenced my decision to purchase his program. The Merchant has since publicly admitted both in writing and in video that those claims were not true. Most of what he promised and offered I was not receiving and now will not receive since he has closed everything down after his admission. I have mounds of evidence to support my case. When I called Wells Fargo to dispute the charge, I talked to one rep who didn't seem to care to get all the info. He didn't even want all the documentation and proof that I have to prove my case. I called the next day, the rep once again hardly would listen to me and kept interrupting and wouldnt let me finish answering his questions. I was in the middle of answering his last question when he just closed the call in the middle of me talking. I called a third time and was just told that if the department researching the claim wants any documentation they will email me for it. It was clear that no one there was even interested in hearing my story, and also very clear that no one there even fully researched what was going on or what happened because no one asked for any documentation before denying my claim. I called back and spoke to a supervisor who now has given me an email to email my documention to, but he also said that becuase 120 days have passed that is why it was denied. I was offered a year mentorship which I didn't even recieve a full 6 months of before the merchants admission to misleading everyone who purchased his mentorship. With that mentorship came lifetime access to his other group where he and other traders he works with would still be providing help and live trading to. He closed that down a few months after I purchased. He also was not even showing up to most of his promised daily events such as live trading and charting sessions. The entire program was a scam and it was becoming more obvious the more time went on, but with his public admission of it that came just under 6 months after I purchased, I don't feel that is fair. He is not responding to my messages or anyone elses in the course. He has completly shut down his group, which I don't believe he thought would happen after his initial confession. I think he thought everyone would forgive him and move on and he promised more info coming the next day, but he provided very little of the next week as there was rightfully so such a large backlash, then he came out and blamed me and all his other students for the backlash and tried claiming it was all a marketing ploy for his other business and has since not been responding to anyone, probably because of legal advice now. Also fanbasis who the charge went through has not responded to my complaint as well. I know other companies are offering refunds from mentorship students who purchased as far back as XXXX, and my bank ( Wells Fargo ) wont do it for a charge that was less than 6 months? Also in the screenshots and vidoes uploaded he will claim to be offering people refunds. I have request a full refund and not received a response and have included my message to him asking for that. He has also since deleted his posts and vidoes about his confession but I had screenshots and there is so much available online to prove this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation