Consumer complaint received 2025-09-18 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX

Complaint narrative:
DEBT LAWYER GENISIS CREDIT : Unauthorized billing fraud, cold water, harassment, threats, kept deposit. No negotiations. 
I lived in The XXXX XXXX XXXX I had to emergency leave due to criminal activity, I provided notice, I paid all the rent I used at the apartment, the building kept the deposit. I first got a bill for XXXX sum, then a creditor put on my credit this year XXXX XXXX sum, when I called and said I needed hardship assistance they said I could pay ( ( XXXX ) ) and said because of a Googleable net worth amount over XXXX dollars that was their bases of collecting this debt which is criminal, fraud and not factual based off my hardship and this being related to a crime where I was attacked, and harassed in my building. XXXX still dealing with court, XXXX was criminal, XXXX is personal injury & XXXX is civil due to my move out. Compliance is not responding and taking this matter seriously at XXXX for ( genesis credit collections ). A commercial lease makes you pay when you dont find a tenant but this is residential rent and I dont see in my lease where it states if the landlord doesnt due his job of leasing I have to pay them after I give notice and they keep my deposit. They kept the deposit and I didnt live there past my paid rent. This is fraudulent. XX/XX/XXXX Genisis Credit has been emailing me & I responded immediately and compliance has been unresponsive for months, unprofessional and fraudulent since XXXX of this year. 
With the math they provided last month the credit report is wrong and should be at XXXX not XXXX, they did not deduct the deposit properly, they add interest when they do not respond to me as I still have email proof. 
The XXXX XXXX of XXXX XXXX XXXX link to view : XXXX : XXXX? XXXX 11.EARLY MOVE-OUT. If you move out early without our written consent or without paying us a negotiated lease termination fee, you will be liable to us for actual damages, including liability for rents during the entire remainder of your lease term ( less mitigation ) and for the cost of finding and processing a replacement resident, paying locator service fees, cleaning, make-ready costs, etc. In addition to any other rights and remedies allowed by law, we shall have the remedy set forth in Civil Code Section 1951.2. 
( ( the XXXX staff never mentioned a termination fee, never negotiated and only wrote an email about a missing microwave which was sent back to the XXXX immediately as my movers accidentally wrapped it up. There was nothing else. Normal reset for new XXXX. I have picture proof ) ) The deposit covers cleaning etc. There is nothing owed nor the managers only wanted the microwave back which I mailed back immediately. 

I only lived at this building for 3 months. 
They claimed they leased my unit to someone new XX/XX/XXXX. 
They want me to pay per phone call {$58000.00} in XX/XX/XXXX. 
I need this off my credit report. 

I had harassment, threats, cold water, abusive building on top of myself being attacked all emails showing proof of XXXX, cold water, XXXX threat of my review from building staff. Labeled emails Here : https : XXXX? XXXX & XXXX Proof of clean out no damage : XXXX : XXXX? XXXX & XXXX All images Columbia Debt Recovery LLC dba XXXX XXXX. XXXX XXXX XXXX, WA XXXX I am based in Texas now. This is retaliation from the XXXX and XXXX XXXX, they claimed XXXX worth XXXX XXXX on the internet as the creditor stated and I said thats not factual, laws are laws you can not charge me when I emailed the police report notification, cleaned, gave keys did everything and they kept deposit- the laws state only up to 14 days of rent they kept a deposit. I do not owe anything and was still harassed after being battered for 4 years and still havent gotten a court date on my personal injuries. 
In XXXX XXXX, victims of stalking, domestic XXXX, XXXX assault, or other specified crimes can legally terminate their lease early with only 14 days ' rent owed after giving written notice. This is protected by California Civil Code 1946.7. 
Requirements for early lease termination To legally end your lease under this law, you must take the following steps : Provide written notice. Give your landlord a written notice stating your intent to terminate the tenancy. 
Provide supporting documentation. Include a copy of XXXX of the following documents, issued within the last 180 days : A police report showing you or a household member were the victim of stalking or another qualifying crime. 
A temporary or permanent restraining order. 
Documentation from a qualified third party, such as a licensed medical professional, a domestic XXXX advocate, or a XXXX crisis XXXX. 
Pay a limited amount of rent. You are only responsible for paying rent for up to 14 days following the date you provide your landlord with written notice. 
Important legal protections California law includes several protections for tenants terminating a lease under these circumstances : Confidentiality : The landlord must keep all information and documentation you provide confidential. They can not disclose it to a third party without your written consent or a court order. 
No penalty or fee : Landlords can not charge you an early termination fee. 
Retaliation is prohibited : A landlord can not legally retaliate against you by initiating an eviction simply because you exercised your right to terminate the lease for safety reasons. 
Security deposit : Your security deposit must be returned according to standard California law, usually within 21 days after you move out. The landlord can deduct for unpaid rent up to the XXXX limit and any damages beyond normal wear and tear.

Company response to consumer: Closed with explanation