Consumer complaint received 2024-06-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
The past few months I have been experiencing awful XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have and will continue to seek help as I go through rough time of my life. During this time, within the span of the last month I have come victim of an online casino who has exploited me and taken advantage of me in a time of vulnerability leading to me losing ever single dollar to me name and even causing my account to overdraft into a negative balance. I expressed the situation to my bank ( Wells Fargo ) and filed claims as well provided evidence of my XXXX  XXXX  to them and explained the merchants irresponsibility handling someone like myself with said XXXX XXXX  to which they declined every single claim. 

I sent Wells Fargo this : Regarding my claim. I would like to clarify that my sole request is to have my money refunded from all transactions between the dates XX/XX/year> to XX/XX/year> as well as solely on the day of XX/XX/year> with this merchant XXXX XXXX XXXXXXXX, nothing from any other dates. This merchant not only took advantage of me but exasperated a XXXX XXXX person in a state of ongoing mania and uncontrolled XXXX XXXX due to said XXXX XXXX XXXX The merchant was not being responsible and lacked the legal care to see the signs that the user ( myself ) needed to be restricted and/or banned. I had previously set up multiple deposit and wager limits that they allowed to be broken and increased whenever I wanted and repeatedly as long as it was XXXX hours after increasing the limit, something that by policy should be looked at and taken seriously, especially after being in live chat during XXXX XXXX requesting for them to increase it right then and there, should be a sign to question the user to see if they are XXXX  well and ask if something is wrong and if they should be restricted or seek help, but instead they would just reply, I wish I could! But youll have to wait the XXXX hours. Not once understanding that that was a huge red flag and perhaps that user ( myself ) should be restricted or spoken to with care. Instead they were enabling this manic episode. I would like to have this merchant blocked from ever receiving payments again from my card or account. I would also like them to ban me from ever using their services again. I am going to stay far away from these negative entities. I am a person struggling with a XXXX XXXX XXXX XXXX XXXX XXXX ( protected under the XXXX ). I am and have been seeking XXXX help so something like this would never occur again but its important I have the resources to continue getting the help I need, which will be near impossible being exploited and robbed of my entire life savings by this merchant. I stress again this time period of the last few months where I have been XXXX  unstable and having XXXX  episodes is something I am seeking treatment for. This is a XXXX XXXX XXXX company taking advantage of someone who is XXXX XXXX with a XXXX protected under the XXXX XXXX XXXX. The merchant does not care whatsoever to help the user or restrict them such as myself, nor do they question the activity on the account and frequent deposit increases despite setting limits or account deletion. These are things that should raise a red flag to the merchant. I frequently attempted to delete my account with this merchant, but the merchant never permanently deleted it and allowed immediate reactivation each time. This merchant seeks the vulnerable and takes advantage of those in XXXX  XXXX, such as myself with a XXXX XXXX XXXX This merchant is irresponsible and their lack of legal responsibility for their customers is evident. This merchant has exploited me and took my money in a time of crisis and vulnerability. They would never return it to me themselves due to the fact that they are exploiters who never saw me as a human but as an object. This merchant certainly did not view me as a human with a XXXX XXXX XXXX who is vulnerable to be exploited. I have contacted the XXXX  XXXX XXXX XXXX who is in charge of the merchants type of business, and explained the situation and explained they should take initiative to be sure nothing like this ever happens again. I have also contacted the XXXX XXXX XXXX XXXX. Throughout this whole fiasco of being exploited and taken advantage of in a time of crisis- I have lost my entire life savings in a time where I am trying to continue to seek help, feed myself, having to take care of my pets, as well as purchase a car to be able to go to and from work. Unfortunately, that has all been taken away due to this merchant being irresponsible to its users, exploiting them, and taking advantage. Despite my own attempts, and my own XXXX  XXXX  issues, they never once tried to resolve the issue or stop something like this from happening ; and they should be required to in the future with future users. 
Thank you, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation