Consumer complaint received 2025-10-19 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: MOHELA
State: NC

Complaint narrative:
Dear Sir or Madam, I am writing regarding federal student loans and/or any alleged balance associated with my old enrollment at XXXX University . I attended XXXX during the period covered by government findings of institutional misconduct and completed my XXXX in XXXX XXXX in XXXX. ( I also completed a second XXXX degree in XXXX XXXX XXXX XXXXXXXX, This places my enrollment squarely within XX/XX/XXXX through XX/XX/XXXX, the timeframe in which the U.S. Department of Education determined XXXX made substantial misrepresentations to students. 
XXXX XXXX XXXX  On XX/XX/XXXX, the XXXX XXXX XXXX XXXX found XXXX University and its then-owner XXXX liable for widespread violations of Californias Unfair Competition Law and False Advertising Law ; the Court of Appeal affirmed that judgment on XX/XX/XXXX. These decisions detail false and misleading statements to prospective students for over a decade and imposed {>= $1,000,000} in civil penalties. 
California DOJ +1 Following the courts findings, the U.S. Department of Education approved Borrower Defense discharges for former XXXX students and later expanded relief. On XXXX XXXX, XXXX, ED approved about {$72.00} XXXX in discharges for XXXX XXXX borrowers based on the California courts evidence. On XXXX XXXX, XXXX, ED announced group discharges for more than XXXX former XXXX students who attended during XXXX XXXX XXXX 
XXXX XXXX XXXX +2 AP News +2 Requests/Notices Apply/Confirm Discharge Eligibility. Given my documented attendance and completion in XXXX, please : Confirm that my XXXX-related federal loans are discharged under EDs group discharge or process my Borrower Defense relief consistent with EDs XXXX determination XXXX 
XXXX XXXX XXXX Update your records to remove any outstanding balance, adjust my status to good standing, and issue an updated XXXX-balance ( or corrected ) statement. 

Debt Validation & Chain of Title ( if you are a collector/assignee ). If you contend any balance remains or if this is not a federal loan covered by EDs actions, please provide full validation under applicable law, including : The complete payment history and current payoff ; The bill of sale/assignment showing when you acquired the account and the amount you paid ; The current owner of the debt and your authority to collect.

Until proper validation is furnished, please cease collection and do not report negative information about this disputed debt.

Name Match. My current legal name is XXXX XXXX ; during my XXXX enrollment my name was XXXX XXXX. Please search and reconcile your records under both names. 

Enclosures ( if available ) : copies of diplomas/transcripts ( XXXX XXXXXXXX XXXX, XXXX ; second degree [ month/year ] ), ED correspondence , and any prior servicer statements.

Please respond in writing within 30 days to the address above or by secure email. Thank you for your prompt attention. 

Sincerely, XXXX XXXX ( Enrolled as XXXX XXXX at XXXX University )

Company response to consumer: In progress