Consumer complaint received 2025-09-03 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSWORLD SYSTEMS INC
State: TX

Complaint narrative:
Attention : Reference # XXXX. 

I am disputing the Charges for a XXXX of {$110.00} on XX/XX/XXXX from XXXX XXXX for the following Reason. 

Several days before XX/XX/XXXX, I called XXXX XXXX at XXXX to ask the Receptionist to exchange my XX/XX/XXXX appointment with XXXX XXXX XXXX, DO, with my son XXXX XXXX XXXX XXXX appointment scheduled for XX/XX/XXXX. I explained to her that my son urgently needed a refill of XXXX, including a XXXX XXXX check up required by his XXXX XXXX XXXX. As a preexisting patient of XXXX XXXX the assistant quoted me {$95.00} for his office visit on XX/XX/XXXX, and I agreed to the charge. 

I am currently XXXX and XXXX for XXXX XXXX XXXX XXXX because he is unemployed and without health insurance. This is why I explained to the clinic staff that I will need to be consulted with the medical cost before each clinic visit and also will remain present in the treatment room to monitor exams etc. to avoid illegal medical surprise bills. The staff does not even let my son see the doctor until I pay the agreed Fee for each of his visits, which they charge to my XXXX XXXX XXXX XXXX and than issue me a receipt. 

On XX/XX/XXXX, I had to pay up front the agreed {$95.00} office visit charge before XXXX XXXX could be seen by XXXX XXXX, DO. A receipt of the payment was handed to me. When XXXX XXXX and I where in the treatment room the staff told me that they will have the doctor also see me. One of the XXXX XXXX took our vital sings. Than XXXX XXXX, DO, came in the treatment room, who paid in the XXXX minutes we both saw XXXX XXXX together but he paid little attention to XXXX XXXX who actually was the reason of the office visit I had paid {$95.00} before he was seen by the doctor. 


A few days after XX/XX/XXXX, as showing on the XXXX XXXX XXXX XXXX XXXX Billing statement, I received a bill from them for XXXX XXXX XXXX XXXX XXXX XXXX Guarantor for XXXX XXXX XXXX XXXX XXXX office visit on XXXX. 
Prev Visit, EST, age XXXX, {$110.00} you paid : {$95.00}. you own : ; {$15.00}. ( XX/XX/XXXX ) Office Outpatient visit : {$95.00} you own : $ XXXX {$110.00} Total Balance due : I called the Village XXXX XXXX and told them that they should remember that I had only agreed on XXXX office visit for {$95.00} which I had to pay before XXXX XXXX XXXX seen by XXXX XXXX XXXX DO on XX/XX/XXXX, which suppose to include his vital signs and XXXX XXXX check plus a refill for XXXX XXXX XXXX. The receptionist told me to call their Billing office. I did, but they refused to debate the charges with me and told me to talk to the clinic and at the clinic they could not explain the XXXX charges. 

I mailed XXXX XXXX XXXX XXXX XXXX XXXX XXXX letter in which I also requested details about the charges, but I never received a reply. I received another billing statement from XXXX XXXX Texas XXXX XXXX, dated XX/XX/XXXX, and another one, dated XX/XX/XXXX. I also send emails a few times to XXXX XXXX XXXX in which I asked them to put all the details about the new charges for XX/XX/XXXX XXXX for {$110.00} in writing and not to dispute anything by phone. 

When reviewing previous receipts from Village Medical, we noticed on the XX/XX/XXXX Receipt I was charged to my XXXX XXXX XXXX ending in XXXX for services to a XXXX XXXX, DO. We did not see this person ever. We had a follow up appointment with XXXX XXXX, DO on XX/XX/XXXX to review with him the blood work he ordered on XX/XX/XXXX and they send to the XXXX XXXX on XX/XX/XXXX. XXXX XXXX XXXX was the only physician we ever have seen at XXXX XXXX XXXX on Rushfair but my card was charged for a XXXX XXXX, DO, on XX/XX/XXXX. 

I am accusing XXXX XXXX XXXX XXXX XXXX, which obviously began already on XX/XX/XXXX, when my Visa was charged for a XXXX XXXX, DO, and on XX/XX/XXXX, when XXXX XXXX had XXXX Office/Outpatient visit which was instantly charged for {$95.00} before XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. No Prev.Visit was ever mentioned to us that day. Otherwise, the would have charged us instantly as always and I would have to agree first.

Company response to consumer: Closed with explanation