Consumer complaint received 2024-11-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
To Whom It May Concern at the Consumer Financial Protection Bureau, I am writing to formally report an incident of identity theft involving JPMorgan Chase Bank ( Chase ) and to express my concerns regarding their inadequate response to this matter. 

Description of the Incident : On XX/XX/year>, I received a notification that a hard credit inquiry was made on my credit report by JPMCB ( Chase ) for a credit card application that I did not initiate or authorize. This unauthorized inquiry has negatively impacted my credit score and raises serious concerns about potential identity theft.

Actions Taken : Immediately upon discovering this unauthorized activity, I contacted Chase to request detailed information and assistance in resolving the issue. Unfortunately, Chase has not provided the necessary documentation or support to help me investigate and address this matter. Their inability to assist is unacceptable, especially given the severity of identity theft and its consequences.

Legal Demands and Justifications : Violation of the Fair Credit Reporting Act ( FCRA ) : Under the FCRA, consumers have the right to dispute inaccurate information on their credit reports and expect prompt correction or deletion of such information. Chase 's failure to address the unauthorized inquiry violates these provisions.

Identity Theft Regulations : Financial institutions are required to have protocols in place to prevent identity theft and to assist consumers when such incidents occur. Chase 's lack of cooperation hinders my ability to mitigate potential damages resulting from identity theft.

Urgent Request for Resolution : Immediate Investigation : I request that Chase conducts a thorough investigation into the unauthorized credit inquiry and provides me with all relevant information, including the application details and any associated documentation.

Removal of Unauthorized Inquiry : I demand the immediate removal of the unauthorized hard inquiry from my credit report to prevent further negative impact on my credit score.

Enhanced Security Measures : Chase should review and strengthen their security measures to prevent such incidents from occurring in the future.

Compliance with Legal Obligations : Chase must comply with all applicable laws and regulations regarding consumer rights and identity theft prevention.

Reasons for Immediate Action : Prevent Further Damage : Time is of the essence in identity theft cases to prevent additional fraudulent activities that could harm my financial standing. 

Legal Compliance : Prompt action is required to ensure compliance with federal laws designed to protect consumers. 

Consumer Trust : As a leading financial institution, Chase has a responsibility to uphold consumer trust by effectively addressing and resolving such serious issues. 

Conclusion : I urge the Consumer Financial Protection Bureau to intervene on my behalf to ensure that this matter is resolved promptly and appropriately. I am prepared to provide any additional information necessary to facilitate this process. 

Thank you for your immediate attention to this urgent matter.

Company response to consumer: Closed with explanation