Consumer complaint received 2025-06-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — An existing modification, forbearance plan, short sale, or other loss mitigation relief
Company: TD BANK US HOLDING COMPANY
State: SC

Complaint narrative:
I was struggling with employment stability beginning at the end of XXXX to mid XXXX. I was out of work about 4 months. I currently have a job I love with great medical benefits but I have taken a significant paycut. I am almost XXXX XXXX XXXX and jobs are harder to find for me than they used to be. I have been in my current job for 9 months and plan to stay for a long time. I was granted a 6 month forbearance on my mortgage with TD Bank to get back on my feet around XX/XX/XXXX. I was starting to recover when my car engine blew up in XXXX which ended up being a {$5000.00} repair. I asked TD Bank for an extention on my forbearance which they granted. Coming out of forebearnce I was given the option to request a modification which would include putting my late payments at the end of the loan term. TD bank 's response to my request was unhelpful bc they grossly miscalculated my income at {$170000.00} a year which made it look to them like I should be able to afford my current payments. However, I only make {$35000.00} a year. I called TD Bank and told them I thought I might actually qualify for the modificatoin but that I was denied because they miscalculated my income. I was told to file an appeal. I asked if I needed to make a mortgage payment during the appeal process. I actually spoke to 5 different people and could not a straight answer. I did make my first mortgage payment upon coming out of forebearnce at the beginning of XXXX which is when I was told to start making payments again ( according to my forebearnce exit paperwork from TD ). In the meantime I have been trying to sell my house and downsize and live more affordably. I've been working with a real estate agent and a great lender. When my lender originally pulled my credit report a few months ago all my scores were over XXXX so I was in great shape to sell my house and look for another one. The forebearance was not being reported on my credit report. My lender pulled a new report on me today and I am showing 180 days late!! So, now I won't be able to sell my house b/c I won't be able to purchase another home. I probably will have a lot of trouble renting as well. And I just signed a contract to sell my home yesterday!! I am still waiting to hear from TD bank about my appeal, but now instead of selling my home, I guess I will have to file bankruptcy and my lose my home and have no where to live, and not be able to get a place to rent. I don't even know if I can get out of the contract to sell my house!! I believe TD reported on my credit b/c I did not sign the original forms coming out of forebearance b/c I needed to appeal it b/c they made a huge error. Now they are trying to blame me for not completing the paperwork. I am at a loss! Can you please help me?? I have lived in this home since I was XXXX XXXX XXXX, since XXXX. This is my family home. I've done everything I can to stay in this home. I am willing to leave if I can't afford it, but now I'm going to have no where to go bc they have screwed my credit. I believe firmly that if they had not miscalculated my income during the exiting of forebearance I would not be in this mess. They are IMPOSSIBLE to talk to you on the phone. They are horrible and rude and 5 people give you 5 different answers. Thank you, XXXX XXXX XXXX. 

PS - this is the third time I've had to fight with them to keep my house. Once was after a natural disaster ( flood ). They approved my for a three month grace period and then tried to foreclose. And then one other time they threatened to foreclose b/c they were applying my payment incorrectly. These people should be SHUT DOWN!

Oh, and they want me to pay them around {$7000.00} now in back payments because I did not sign the forebeance exit paperwork b/c my income was caluculated incorrectly and I was told to appeal it!! 

I just heard from my lender. XXXX XX/XX/XXXXXXXX  my credit scores were XXXX, XXXX, and XXXX. TD Bank has now tanked my score. I believe one of them is around XXXX now. Please don't let them take my home and not let me be able to find another place to live.

Company response to consumer: Closed with explanation