Consumer complaint received 2024-12-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: NAVY FEDERAL CREDIT UNION
State: NJ

Complaint narrative:
XXXX XXXX XXXX XX/XX/XXXX Last XXXX SSN : XXXX Telephone # XXXX Email : XXXX Or XXXX Urgent Resolution Required for Unauthorized Transactions To Whom It May Concern, # XXXX I am writing to formally address a series of unauthorized transactions that occurred on my accounts with Navy Federal Credit Union and XXXX during the months of XXXX, XXXX, and XX/XX/XXXX. I did not authorize or give permission for any transactions related to XXXX XXXX XXXX  during this period. Additionally, I would like to highlight specific unauthorized charges : {$150.00} from one of my accounts on the same day as two other charges from Navy Federal, which were {$170.00} and {$190.00}, all originating from two separate Navy Federal accounts. 
It is concerning that individuals who are expected to possess a XXXX XXXX in relevant fields fail to recognize what constitutes major fraud in this situation. Furthermore, I question why Navy Federal Credit Union would permit an individual to forge my signature, especially after another forged electronic mark from the merchant was recorded in both NetSpends and Navy Federals records pertaining to XXXX XXXX XXXXXXXX. 
I would like to emphasize that my name is spelled with an XXXX, not an XXXX Both institutions have seemingly allowed extensive hacking and misuse of my accounts, as well as potential breaches of my personal information. I have encountered significant issues with your fraud department ; specifically, XXXX XXXX has acted in a manner that undermines the seriousness of this situation. 
Navy Federal Credit Union must not remain silent regarding these matters. I am prepared to pursue legal action if necessary, as I believe I have sufficient grounds based on my rights concerning both Navy Federal and XXXX. 

I request a formal denial of these claims be issued so that your legal department can prepare for further action by Monday. After over XXXXen days of attempting to resolve this amicably by providing evidence, it appears that communication has stalledNavy Federal has been unresponsive while XXXX representative " XXXX '' XXXX american male, from the correspondence team displayed rudeness and prejudice. " XXXX '' disregarded anything I stated XXXX, as he quoted ( himself ) telling me <He tells this story to his customers all the time.> Quote " His Mother was hacked, that doesn't mean she got all her money back, and she didn't cry about it either '' as if he were referring my case to his mother 's and telling me to toughen up. 
He refused to escalate my concerns to his supervisor, asserting he was the final authority on disputes. All of my accounts from ; Navy Federal Debit & Credit Card, XXXX, XXXX XXXX, XXXX XXXX XXXX XXXXXXXX, and all cards associated were hacked, forged signatures, complete account takeover, as well as mimicking my mobile devices, Camera Frauding Framing me daily, XXXX XXXX XXXX XXXX XXXX  XXXX Track phishing Calls Text Esp Emails XXXX XXXX Take Over : via XXXX different mobile devices of my own hijacked. 
-Credit Monitoring system XXXX XXXX 
- XXXX emails I own XXXX  since XXXXXXXX XXXX 
Id appreciate these get resolved almost immediately because I gave this claim recent claims over 10 days. 
I urge you to resolve these issues promptly as they have persisted for far too long. 

Thank you for your immediate attention to this matter. 
Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation