Consumer complaint received 2024-02-09 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Problem with customer service — 
Company: Consumer Legal Group, P.C.
State: NV

Complaint narrative:
XX/XX/2024 i checked my bank acct and saw that clg consumer legal group had withdrawn XXXX plus dollars from my account. the end of XXXX i had called consumer legal group and requested they not with draw any money from my account in XXXX as i had other things and the dmv to take care of in XXXX. the woman i spoke too told me she had notated my account and that my payments would resume in XXXX. when i called consumer legal group i spoke to a man and expalined what had happened and that i needed my moeny returned to my accout that thier withdrawal put my account into over draft and my insurnace payment was returned to my insurnace co. i explained XXXX XXXX for a living and i would not be able to work without coverage. he told me he couldnt return my money if at all until the payment was posted and collected from the bank and he didnt know how long that would be. before i had called consumer legal group i checked with my bank if the funds had been dispersed as of yet they told me they had been dispersed to them. i gave him that information and he denied the payment was posted. i asked to speak to his supervisor and i beleive he transfered me to a co worker. i came up with this conclusion by the way the man was talking and the lack of information he had when i asked to speak to his supervisor he told me he didnt have one. he was as high as i could go. i asked for his name and he refused it. i asked for the pysical and mailing address for consumer legal group and he refused to give me that also he did tell me when i asked for his location that he was in XXXX XXXX XXXX.. he offered the email address instead. he told me he could not help me and hung up on me. the next day i recieved a call from a young woman who claimed to be from consumer legal group. when i asked where she was calling form she told me XXXX. she claimed their corp offices were in XXXX. i told her what the young man had told me about XXXX XXXX. she told me they were located in XXXX. she told me she had notated the account and did not know why the fund were still withdrawn she told me she would check and we hung up. i never heard from her again or anyone at legal group. i tried to call her vack but the phone does not answer and it hangs up on its own. 
the young woman i spoke to spoke perfect english the other employees of consumer legal group had very heavy accents. they reminded me of the accents in the XXXX. very difficult to understand for me. i am suspisious this company is a scam and that explains to me why my creditors are still attempting to contact .me and are leaving me messages that they cant reach consumer legal group to discuss my account and what legal groups plan is. because of thier withdrawing those funds when i asked them not to. i am in a financial situation there is no way for me to get out of. and no way to earn extra money to pay my bill. the worst part is they dont care cause it aint happening to them. i trusted the rep that called me and convinced me to hire this group to consolidate my credit card and pay day debt. it has been very difficult for me to be without back up money. i have used credit cards my entire adult life and have never been without them. now i have no back up money to correct this problem consumer legal group has created. no mater what is do in regards to this problem i will be effected by a huge financal hardship that could possibly effect my driving privilages, my car being repoed. and or my gas being turned off in the winter time preventing me from being able to heat my home or wash clothes or take a bath or a shower. i am XXXX years old and i have never beeb treated by any company as poorly as i have by consumer legal group. i now have late fees to pay becuse of their action and refusal to correct the problem. i have be charged an over draft fee because of consumeer legal group. who do they think they are to put me in the financial hardship. they advertise they are here to help i call XXXX on that and just like most lawyers if there are any lawyers that even work there they are only interested in the might dollar not the everyday human being who is struggleing to keep there head above water. in my case this is a form of elders abuse. financial elders abuse.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with monetary relief