Consumer complaint received 2025-07-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: ALLY FINANCIAL INC.
State: MD

Complaint narrative:
I got new XXXXXXXX XXXX XXXX n ally is my bank I put down payment XXXX XXXX paying XXXX  monthly for XXXX percent. After I got home I notices I have one paper only bec they gave me a usb for all the transactions. I saw I paid XXXX additional. XXXX sec XXXX XXXX warranty parts XXXX all that. After payment of 5 months I lost my app ally n email phone was hacked n was not able to pay for 3 months I got letter of collecting n I paid. I notice I been paying to ally financial not ally anymore for 1 year n a half n I saw on my credit report it was disputed n I called ally I dont have any name n account so I stop paying XXXX after 1 year XXXX half bec I dont work anymore n I had a feeling something is wrong on this car I also had an accident someone hit the rear end small dent n I tried to call ally kind if insurance I aid XXXX extra XXXX sec but nothing n XXXX also so another small accident like the break didnt work that good on rainy day my daughter hit the car who stop at the road yielding small one only I noticed the break was stoping also on me n I went to XXXX n tell them they said its ok break is good so finally I never paid the car for 3 months n I got a letter saying if you dont pay this amount it will affect the collateral for others who owed us money for this agreement and Im kind a suspicious about that account agreement bec account is account but they keep saying agreement account agreement n people Owed them money bec of this collateral so Im confused n I texted them n told them this is already disputed n Im paying to the person who actually get another car same as mine who actually live near me. Same XXXXXXXX XXXX  n same all over the place. So I never paid n they repossess the car n I kind a feel bad bec I dont know whats going on n so I paid XXXX XXXX to paid for the car bec the will auction it they said privately or send a letter to someone who has interest on my car according to the letter sent me from ally financial n I knew theres something going on so when I called people from California XXXX XXXX XXXX XXXX was talking to me n you know the accent how they speak all they want is money send here n kind a weird but anyway I paid all plus the interest penalty plus the towing truck of XXXX so almost XXXX I paid for 3 months after that I used it n coupled of months I noticed they took already the plate no like I have a plate no with me but its not recorded in XXXX it doesnt exist anymore n how I know police stop me bec of my light if off n notice she said the plate no is no longer in XXXX go n check n I did n its not in my name record. I called them n I dont know whats they did but the lady said you have to pay first your lease I said lease its my car loan n she said oh Im sorry just reading something so I lost the desire to pay it n no work after the accident n weird things happening every night people Are parking near this car with their light on from XXXX to XXXX am every night XXXX if go outside they leave if I called police they run. One day I called them n said this disputed n plate no n ally to ally financial n they want to repossess the car bec they want the money they cant explain nothing n one day they just took the car again n I just dont want to get it its very complicated. I got a bill from expass telling me if ur car is stolen let me know so I wont bill you like they know the plate no is in New York I saw online like XXXX record so I just kind.a lost my energy there. When Id dont pay the other white car XXXXXXXX on my neighbor is hiding she didnt park here for almost a month too. Please help Im trying to call XXXX XXXX XXXX to cancel the XXXX I paid extra from XXXX thou car that supposed to be insurance when things happened stolen not paid for some reason the bank is paid already.

Company response to consumer: Closed with explanation