Consumer complaint received 2025-09-05 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Was not notified of investigation status or results
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: FL

Complaint narrative:
XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, fl XXXX XX/XX/XXXXXXXX  Subject : XXXX XXXXXXXX XXXX I am objecting to the imposition of the landlord 's claim in writing by letter this time since I just received certified mail. I was reaching out my email but no one seems to not respond to my concerns. Moved out date XX/XX/XXXX the date I actually went into the office and returned keys house/mail box keys. Move out date set for XX/XX/XXXX but I moved out two days early. Reason for moving out : continuous mold growth in the apartment ruining all things, food, clothes, furniture etc. Each time I have an issue and I put in a maintenance request they either come in or sometimes don't and send a receipt of completion when the work wasn't completed. I was there for about 2 years and 3 months, within the first year the sliding door handle broke off i put in a request the guy came and said he would order and never showed back up since my door handle haven't been put on each time i put request they told me the same thing, i had to put a piece of board behind balcony incase some try to break in because i have kids. Now looking at the Move out statement they are charging me for a door handle that was supposed to have been their issue to fix now they are turning it around on me and taking it out of my security deposit. I have pictures I can send if needed. That's one incident. Now the other charges that they are taking out my deposit are incorrect charges as well like the closet door damage, which was not damage, the door keep on coming apart each time so we actually took it off and put it to the side they weren't any damage done.We put in alot of request to get door fixed they fix it, it comes apart we jus left it aprt, just like the blinds each time we walk past the balcony a blinds would fall out and i would request each time, that's about the only thing they would done correctly is bring me new blinds. There was also a charge for floor repairing ; there wasn't any damage done to the flooring. Washer and dryer Tops Repair I requested maintenance for an issue with the dryer not working. They came and fixed the issue and the dryer started working back and now I'm being charged for it WOW, the landlord is responsible for any issues and should be fixed within 7 days per Florida Statutes. Sheet Rock Repair Charge??? What am I being charged for? Bathroom Vanity Sink Resurface charge? I also put in a request for maintenance which was a little paint touch up but no one ever came. I tried to get maintenance to paint touch up and he came with the wrong color paint. This has been the work experience in my years of rent. The previous tenant that lived in the same unit somehow had a box delivered to my apartment and she told me she had the same mold issue with them. My neighbor even moved out because of the same issue. Im not pleased and that's why I did not sign back another lease because of the way I've been treated for years.

Company response to consumer: Closed with explanation