Consumer complaint received 2025-11-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Klarna AB
State: AL

Complaint narrative:
XX/XX/XXXXXXXX Phone : ( XXXX ) XXXX XXXX To Whom It May Concern, I am writing this notice to formally express serious concerns regarding Klarnas failure to properly administer refunds that have already been issued by your contracted merchant,XX/XX/XXXX. Multiple refunds that were confirmed byXX/XX/XXXX have not appeared in my Klarna account, despite more than a week having passedwell beyond a reasonable processing period. 
At this point, the absence of these funds raises significant concerns regarding Klarnas internal administrative capabilities, accounting practices, and system functionality. When a company accepts responsibility for processing payments and issuing refunds, in a timely manner and provide accessible customer support when issues arise. 
SeveralXX/XX/XXXXrefunds remain missing from my Klarna account. 
I have NOT received any email confirmation, no status update, and no communication regarding these refunds. 
I have no effective means of contacting Klarna directly cause the company has made it impossible to do so, which places undue burden on me as the consumer to repeatedly reach out toXX/XX/XXXXXXXXdespite Klarna being the entity responsible for releasing the funds into my Klarna account.SO IN THE MEANTIME I CONTINUE TO PAY ON A BILL WHICH IS OVER CHARGING ME.. 
The Klarna payment interface remains confusing, restrictive, and lacks essential featuresincluding the ability to have a clear and direct customer service contact method. Other than a bot which can never seem to help you This situation is unacceptable, extremely considering, the volume of business I conduct throughXX/XX/XXXX and Klarna. I have spent thousands of dollars using Klarna to process these transactions, and I expect the services promisedaccurate account administration, timely refunds, and accessible customer assistance. 
I am formally requesting that Klarna immediately locate and release all outstanding refunds due to me. 
It is not my role, nor my legal obligation, to continue contacting XX/XX/XXXX about refunds that Klarna is contractually responsible for posting to my account. 
Please provide me with A written update confirming the refunds have been located and processed as it is more than one and have it reflect on my billing cycle A direct telephone number or department through which I may reach a live representative is very important and Written instructions for the most reliable method to contact Klarna in the event of future issues.as this seem deceptive and poor practices I expect a prompt response to this notice, as continued delay may require escalation. 
Thank you for your immediate attention to this matter. I request that all follow-up communication be made to the phone number listed on my Klarna account. If you are unable to reach me, please email me with the best number and time at which I may return your call.and please make your billing page more clear so its easier to understand Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief