Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: GOLDMAN SACHS BANK USA
State: KY

Complaint narrative:
There was an apple savings account that according to my records, which I dont think are accurate, was started in XX/XX/XXXX. I mentioned this in a prior complaint and I dont know the ending account to that another way, however theres activity prior at least documented that its in XXXX regarding a Goldman Sachs XXXX account and none of these other accounts were ever linked to my XXXX XXXX. Im very concerned about that transaction because it says it was with drawing from XXXX XXXX, then theres another transaction with an instant transfer fee and a description that it was a card payment, however, my Apple Card was paid out of my XXXX XXXX account aka MVB. I am especially concerned because the first time I looked at my XXXX XXXX account. There were no transactions for XXXX. The next time I look there was and the deposit came back returned to unknown sender and listed as a credit but then it wasnt credited. It said XXXX. Whats even more concerning is XXXX XXXX lists at transfer of over {$37000.00} to Goldman Sachs bank in XXXX and XXXX. Goldman Sachs only shows XXXX, so I do finally believe I lost {$5000.00} or more. I do believe it was transferred somewhere though, because I didnt get my actual XXXX XXXX XXXX. It was missing and had to be re-issued. I did get my childrens. Thats how I was able to pay my parents that might be another reason I used my credit cards to pay back the XXXX. XXXX even more concerned because I did a rollover to my XXXX account that year as well and a lot of documentation that is questionable. I definitely think I have a right to be concerned and Goldman Sachs has done a good job of making my money disappear. They also show a deposit account that just disappears. It says its closed then reappears and says it still has money in it the month after. I have more accounts than XXXX XXXX had there too. I think there are XXXX. I would think I wouldve only had XXXX. The only reason I could think I would have had XXXX was if I wanted to separate me from XXXX, however, I dont know why I would do that because I really didnt use it for anything else. The others were just to separate any money set aside for the kids for a specific purpose in each of their names. I especially would have opened when Im just for a deposit when I had other accounts already that said it was closed and the money was transferred to another savings account. in XXXX, it says its transferred to the XXXX XXXX account ending in XXXX. In XXXX says its transferred and closed again. Excuse the name of the XXXX file with motion detected. I believe that was my security system going off while I was using talk to text. this definitely explains the unknown {$5000.00} transfer that ultimately went to my parents consider considering there are XXXX documented and XXXX returned. I had a document that came up missing that said there was a {$38000.00} transferred to XXXX XXXX. I definitely have more than XXXX reasonr to be concerned about my retirement, especially in light of discovering a different checking account number for XXXX XXXX. XXXX not sure how it would be possible for my XXXX checking account. Documents has signed in to have a virus, but they wont upload. XXXX take screenshot of the appropriate dates. There would be no reason for me to do a transfer from XXXX to Goldman Sachs or XXXX XXXX whatever theyre trying to say there in order to pay my XXXX XXXX I couldve simply used my XXXX XXXX account. That wouldnt have been hard at all. I dont know why I would still be messing around with that account in XXXX when I was trying to get away from it. I also received XXXX XXXX from my daughter to help pay her insurance and it didnt land in my account. Instead, I do see a withdraw of {$100.00} XXXX XXXX, which would explain why my payment bounced to XXXX, but I believe ultimately got paid at a XXXX XXXX whether or reflex that or not. Im not gon na go back and edit this but in making this complaint when I just searched for XXXX XXXX XXXX record I was able to find the one with Apple card Goldman Sachs once again, taking out more than my credit card bill. They also apparently claimed the one in my credit karma my account as well so they really benefited from me financially. I guess XXXX XXXX or whoever they are. Thats responsible for XXXX XXXX is coming next complaint.

Company response to consumer: Closed with explanation