Consumer complaint received 2024-10-28 00:00:00
Product: Prepaid card — Government benefit card
Issue: Trouble using the card — Problem using the card to withdraw money from an ATM
Company: Comerica
State: CA

Complaint narrative:
My main complaint is about somebody had ordered a new card on my account I didn't know that so when I got paid I checked my SSI account and it said zero and the next month it said zero as well it took me a little while because my phone broke and I didn't ever get paid to get a new phone to get a hold of the Social Security to finally figured out that I was getting paid it was just going to a different card a card that somebody had ordered on my account through Comerica bank which is issued from SSI XXXX XXXX so I got a hold of XXXX XXXX figured out that I did have an active card on my account and I had been getting paid those XXXXwo months so I canceled that card got a new card sent to me and I filed a claim they never investigated it or anything they just denied it right away and they wouldn't talk to me about it at all and I never got that money back it was {$940.00} one month {$940.00} the next month plus I had to pay for 20 bucks for the new car to come when I figured out what was going on then after that once I got my new card I couldn't use it at ATM I couldn't use it to purchase anything at a store I couldn't get a hold of anybody about it and when I finally did they shut my card off for 2 weeks why I verified my identity even though I've had the account for like 5 years and they know who I am then once I verified my identity it took two weeks to do that I still couldn't use the card anywhere they said that XXXX had some kind of fraud detection alert on it they wouldn't tell me how long it would last it wouldn't tell me how to fix it they said there's no way to fix it they didn't know what to tell me and there's nothing I could do about it and I was never able to use my card after that I ordered a brand new card and that one doesn't work either and there's no nothing to do so my car doesn't work there's nobody that can help me nothing they can do about it and they went even investigate my claim or honor it at all and and I don't know what to do. The weirdest part about it is that they said I could use my card to do any online purchase over the internet it wasn't blocked for fraud for that which anybody could use my card online without verifying anything but it was blocked for fraud for an ATM purchase or an in-store purchase when I would have to have my ATM debit card pin number that's what it was blocked from so it doesn't make any sense to me why it would be blocked for fraud for in purchase or ATM purchase but but I could use it online and that's not for Friday block but more than anything I really want the money that I didn't get for 2 months I'm on SSI obviously I don't have barely any money I barely making it I've had this account for years I've never asked them to I've never done a claim I've never asked him for any money back all the years I've had the account this is the first time so it's not like I am trying to do something funny you know what I mean

Company response to consumer: Closed with explanation