Consumer complaint received 2025-09-13 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: U.S. BANCORP
State: MN

Complaint narrative:
Both Us Bank and XXXX Bank in XXXX XXXX MN, ( believe someone has my social security number and copy of my DL with their photo ID ) same thing happened at Planet Fitness in same city. 
Several XXXX dollars has been transferred out of US bank accts -as mobile transfers=which I hardly ever used maybe once )... I had XXXX checking accts ending in XXXX ( main ) and daughter savings which was a free checking as well ( XXXX ) one credit card and a relias card for child support that didn't arrive until XXXX when I applied middle of XXXX XXXX. I disputed the money over and over and they reimbursed some but a small percentage maybe * {$1500.00}.. total. when they closed them in XXXX Over XXXX transactions disputed and then they ended the banking relationship..... super frustrating * * * I spent hours putting that together and trying to explain /and I understand it looks like its my doing but in all my history at US bank I never used mobile or virtual transfers. ..... and the money was quickly gone, over just few months. 
So to summarize, I declared the theft to the bank XX/XX/XXXX, when I noticed something was wrong and couldn't use my ATM card... 
about the same time that I had received my student loans and was making {$1500.00} XXXX or so from XXXX jobs biweekly. I could barely pay my rent and XXXX weeks after I declared the theft I asked why there was still cards being used assoc with the account!? And why the accts were not closed like I asked in XXXX.... Kept disputing and more, plus asked for the fees to be taken off as well. The fees alone were XXXX! They may be returned XXXX overdrafts or return fees, bills kept trying to come out after I had cancelled all of my end. XXXX bank did not close the account until XXXX of XXXX and I have yet to regain close to XXXX mostly student loans and child support. So it's very hard to grasp that I was with the company for so long and never had any issues like this, ID not ever disputed any charges before this I don't think. Same thing is happening with XXXX bank. I've tried to report the Identity theft as best I can but the frauds keep it reversing because they have my info!?.... It's mentally draining and I've had to go in person XXXX otherwise my info is intercepted. I do want to change my social and I have someone at of an idea of few that could have done this to me. But not 100 % .=please help. I have a daughter I can barely support now and just recently had my lease end, due to similar problems. Plus that's another report. So it's very direction. I'm having trouble reporting it correctly or promptly, I believe it's now XXXX plus accounts that have been reopened in my name after I paid them off or new accts I'm not getting access to currently. 
It's a lot. Anything would be appreciated. 
Thank you XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation