Consumer complaint received 2025-04-11 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: TN

Complaint narrative:
We entered into a lease agreement with the XXXX at XXXX XXXX on XX/XX/XXXX, with a lease term ending on XX/XX/XXXX. Unfortunately, we failed to provide the required XXXX notice of our intent to vacate at the end of the lease term. We understood, based on the lease terms, that this would result in XXXX owing XXXX additional months rent, which we paid on XX/XX/XXXX. 

On XX/XX/XXXX, we provided a late XXXX notice. In response, we were informed that our new move-out date would be XX/XX/XXXX, and that for XXXX and XXXX, we would be charged market rent plus a month-to-month fee, effective XX/XX/XXXX. However, we had not received any communication regarding a rent increase through our resident portal, email, or other official channels. We communicated this to the complex and were told, " According to your lease... you all would be responsible for the next 60 days of charges. '' We responded by reiterating that our lease does not include any provision requiring payment for 60 days beyond the lease expiration and provided screenshots from the resident portal confirming that no rent increase notice had been sent. We also stated our intent to pay our standard rent rate for the final month. 

The complex replied that our final balance would be detailed in our move-out statement. We then attempted to schedule a meeting to review the lease provisions in question. The property XXXX expressed hesitation, suggesting we misunderstood our leasethough the " evidence '' provided did not directly address our concerns. 

We were then referred to corporate management. However, they were also unable to present any lease verbiage that justified the following charges : XXXX additional months rent after lease expiration A $ 300 monthly month-to-month fee Market-rate rent without any formal rent increase notice 60 days of rent beyond the lease end date due to the late notice After receiving no response from corporate, we returned our keys on XX/XX/XXXX, and followed up via email stating : Since I havent received a response, I assume you agree that we do not owe any additional charges under the terms of our lease. We specifically demand that any collection efforts, negative credit reporting, or other actions that XXXX adversely impact our credit cease immediately. You must also comply with the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. If you wish to respond to the XXXX requests in my previous email, please do so in writing. 

Their only response was : We have received the keys from XXXX. Could you also provide a good forwarding address? 

That was our last communication with the complex. On XX/XX/XXXX, we received our move-out statement. None of the disputed charges had been corrected, and our security deposit was applied toward the remaining balance. As these charges were not in accordance with our lease, we did not pay the balance. 

Subsequently, the amount was sent to collections and reported as a debt, negatively affecting my XXXX XXXX.

Company response to consumer: Closed with explanation