Consumer complaint received 2024-11-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Shellpoint Partners, LLC
State: WA

Complaint narrative:
Greetings, I wrote a complaint to the WA AG 's office. They suggested I forward to you. The original complaint is below. The high level overview is as follows : 1. I am being harassed by NEWREZ LLC and I can't figure out why. Attempts to communicate with the company result in no communication.

2. I have been contacted several times and am now being assessed fees for not having insurance ( I have insurance ) and being late ( I have never been late on my mortgage payment ). 3. They keep asking for different things, and then when I try to send them the thing they asked for, they do not respond and then assess a fee. An example of this is the insurance proof. 4. I have no idea what the status of my mortgage is- I can not communicate with NE
WREZ LLC at all - to log in to their online portal requires agreeing to a terms of service I do not agree with - and when writing, faxing or emailing them they do not answer. Calling them results in an answer, and then the agent promises to update my records and tells me to email them the document they requested. Which they do not respond to the email, and then follow up with more fee levies, threatening letters, and altogether unnecessary communication ( this has happened multiple times now ).

5. I do not support NEWREZ LLC. I did not choose them to manage my mortgage. They get a lot of interest from me each month and then they use this money to power a harassment engine. NEWREZ LLC therefore has violated my freedom of speech because why would I want to pay a company to XXXX  me? To XXXX  others? I can not get out of this arrangement that I was forced into ( NEWREZ bought my mortgage ) without refinancing my mortgage, which will cost me a small fortune in interest. There are likely thousands of other people in the same boat as me. If not more...

6. I would like to assess a fee against NEWREZ LLC to repair my being harassed and my freedom of speech violated. For every fee they have *threatened* to levy against me, I would like to levy a fee of equivalent percentage of their annual revenue as their fee would be to mine.

Here 's the original complaint : Business Name : NEWREZ LLC XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Bus Phone : ( XXXX ) XXXX Email : Website : NEWREZ.COM List any additional businesses you are filing this complaint against and their contact information : SHELLPOINT MORTGAGE, SLS XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ETC. 

Transaction date : XXXX XX/XX/2023 Amount in dispute : {$650.00} ********************************************************** Explanation of complaint : For months now, NEWREZ LLC has been XXXX  me. They have been sending letter after letter, about many topics. Most recently they have been sending me requests to send them proof of insurance for the period of time between XX/XX/XXXX and XX/XX/XXXX. 

I

have faxed the information. I have mailed the information. I have e-mailed the information. My insurance company has faxed the information. My insurance company has mailed the information. My insurance company has e-mailed the information. After six attempts I am realizing it is insanity to try and follow the instructions in the letter ( s ) being sent over by NEWREZ. Now they have sent a letter saying they will now purchase insurance in my name. They should not do this as I had coverage in that window of time. If I can, I
will attach a PDF

of this proof to this message. While this is the transactional dispute that I need to contest, I want to point out to the attorney general 's office that I am not a delinquent, I pay my mortgage on time, and I have had continuous coverage and good credit for years. The mortgage company knew that of course, NEWREZ LLC, when they purchased my mortgage from SLS XXXX. They have contacted the other data brokers and banks that strive to eliminate my privacy and share the internal details of my bank accounts with these felons. Now the felons ( NEWREZ LLC ) are using their leverage in this situation ( DATA THEY HAVE PURCHASED ABOUT ME ) to see if they can lump on JUNK FEES to my accounts. I wish to have no business with NEWREZ LLC. I do not wish to continue paying an incredible amount of interest to a bank that will XXXX  me. I do not know why they XXXX  me and XXXX  me - sending me continuous demand letters for different things- but I have some suspicion it has something to do with my name, location, or the data they have collected on me. They have targeted me. I want to do business with a local company for my mortgage servicing. The mortgage company ( NEWREZ LLC ) has advised me that banks can continue harassing me with impunity and that they will not stop- they will continue to demand information and then not check their inboxes or emails or fax machines. They will continue to lump on junk fees and harassing me with thrice weekly letters. The only thing I can do is refinance, which will cost me an incredible amount of money in interest. I would like the state to intervene, and pursue a new transaction that is well within my rights as a resident and taxpayer in the state of Washington. Please force NEWREZ LLC to transfer my mortgage on the original terms to the bank of my choosing who is willing to accept it. Multiple banks who employ real Washingtonians have expressed interest in allowing this transaction to take place. My freedom of speech is such that I do not wish to support a XXXXclassicist company who XXXX  me- I shouldn't be forced to refinance my home ( and lose probably > XXXX XXXX in interest ) to move to the bank of my

choosing. Lastly, I would like to pursue damages. {$650.00} is
XXXX XXXX  of my annual revenue as a middle class XXXX. I would like to pursue damages against NEWREZ LLC and/or it's parent companies for XXXX XXXX of their annual revenue for violating my freedom of speech, a right I enjoy due to the constitutions of the state of Washington and of the union it belongs to. I do not support the actions of NEWREZ LLC and I shouldn't have to be their customer. I am sick and tired of paying a bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Please save me from this XXXX XXXX XXXX. 

Sincerely, ( me ) Complaint as Public Record : Yes Disclosure Notices : Yes ********************************************************** **********************************************************

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation