Consumer complaint received 2025-02-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: NC

Complaint narrative:
Subject : Complaint Against XXXX  Fraudulent Transaction & Unfair Collection Practices To Whom It May Concern at the Consumer Financial Protection Bureau ( CFPB ), I am filing a complaint against XXXX  regarding a fraudulent transaction and the companys subsequent unfair debt collection practices. 

Complaint Details : Date of Transaction : XX/XX/year>, XXXX AM Amount : {$2000.00} Recipients XXXX  Username : XXXX XXXX ( was XXXX XXXX when I sent the money ) Payment Method : XXXX Summary of the Issue : On XXXX XXXX, I was scammed into making a XXXX payment of {$2000.00} to @ XXXX under false pretenses . Essentially, I was sent a fraudulent offer letter from scammer, XXXX XXXX impersonating a legitimate, existing company and then sent a fraudulent e-check to deposit in our bank account. The check got deposited on faith in the bank and later bounced. I was then asked to send amounts to office equipment vendors to get office equipment for a home office .One of the Vendors given by the scammer was @ XXXX XXXX XXXX XXXX I was defrauded, I : 1. Filed a police report ( XXXX XXXX. XXXX ) and an FTC complaint ( [ XXXX ] ) and a IC3 complaint ( [ XXXX ] ). 
2. Contacted my bank, and initiated a fraud investigation and issued a stop payment on the amount. 
3. Notified XXXX  on XXXX XXXX, requesting an investigation and dispute resolution ( XXXX XXXX # XXXX ). I later reached out to XXXX  again and created another support case ( # XXXX ) to appeal my case. 

Despite my prompt actions, XXXX  claimed they had investigated the complaint but could not share details with me because of privacy concerns or reverse the fraudulent transaction and has now has temporarily frozen my account and reported me to XXXX  collections that periodically sends me emails regarding payment, with the threat of being reported to credit bureaus, even though I was a victim of fraud. From what I can perceive the recipient still has access to their account and has changed their name on their account. 

XXXX XXXX XXXX : Failure to investigate fraud : XXXX policies claim to prohibit fraudulent activity, yet they refuse to act against the scammer. 
Unfair debt collection threats : XXXX  is holding me responsible for a payment made under fraudulent circumstances, despite my documented efforts to report the scam. 
Potential credit harm : XXXX  is threatening to report me to collections, which could negatively impact my credit, despite this being a fraud-related dispute. 

Requested Resolution : I request the CFPB to investigate XXXX practices and require them to : 1. Revoke their collection demand for the disputed transaction.

2. Cease any credit reporting threats related to this fraudulent charge.

3. Improve their fraud investigation process to better protect consumers from scams. 
4. Restore my XXXX account to active status I am providing copies of my police report, FTC complaint, and correspondence with XXXX  as supporting evidence. 

I appreciate your time in reviewing this complaint and look forward to your assistance. 

Best regards, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with non-monetary relief