Consumer complaint received 2020-01-05 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
My name is XXXX XXXX XXXX, I have been left in the dark for 16 years concerning this Very Wrongful theft that took place at Wells Fargo Bank in XXXX Oregon shortly AFTER XXXX XXXX and I am just now learning about what really took place by piecing this together over the years and I had no idea that I should have contacted you years ago BUT THE FACTS ON THIS STILL REMAIN. 
My Mother XXXX XXXX XXXX XXXX retired from XXXX XXXX XXXX in XXXX of XXXX she had always banked at Wells Fargo there is XXXX Oregon XXXX and now she was retiring So she decided to do her Roll over with Wells Fargo bank located there in XXXX Oregon XXXX. 6 months before she retired she was diagnosed with XXXX XXXX  XXXX, She had always elected the straight life annuity But now she didnt know how long she was going to live She was told by her retirement plan that she could make these pay out changes at her Roll Over. When it came time she did just that, She did her Roll Over with Wells Fargo and made her changes changing from the straight life time to a guaranteed 15 years. The IRS MAKES THIS STEP RIGHT HERE A MUST OR MY MOTHERS ROLL OVER DOES NOT EVER COMPLETE, ,THERE IS NO GETTING AROUND THIS IMPORTANT STEP. THERE ARE 3 COPY 'S OF THIS PAYOUT CHANGE ALONG WITH THE UPDATED BENEFICIARY DOCUMENT, 1, MUST BE RECEIVED BY THE EMPLOYER, 1, MUST BE RECEIVED BY THE IRS. AND 1, IS FOR MY MOTHERS PERSONAL RECORDS. Well, at this time obviously the employer had to have agreed with the IRS THAT THEY RECEIVED THEIR COPY OF THIS BENEFIT PAYOUT CHANGE, CORRECT? OR THIS ROLL OVER WOULD HAVE NEVER COMPLETED CORRECT?? THE IRS IS NOT GOING TO LET THIS SLIDE. So everyone at this time received this document and the roll over completed without ANY BIG RED FLAGS GOING UP AT THE IRS SAYING THIS EMPLOYER DIDNT RECEIVE THEIR CHANGE REPORT,, OK, WELL NOW AS My mother was doing this all at Wells Fargo She was concerned about security She didnt want it to be possible if after she died that someone could just walk into this bank and take her IRA. So as she was doing this Roll Over at Wells Fargo She again put my name as the primary beneficiary, I was also named the Executor of her Estate in her Will and the Banker that was helping my mother set this all up suggested a extra security of a TOD AND A POD, My mother didn't have any other money to speak of in her accounts and this was just set up solely for this IRA My name was the only Primary beneficiary and I was the only Executor of the estate. Well then my mother died on XXXX. I went into Wells Fargo in XXXX Oregon about a week or so after my mothers death. I was never concerned about it being gone As my mother when she was setting this all up had discussed with the banker her concern and thats why she put the extra security on her account, I believe she was actually paying for this security to make sure nothing would or could take place as it did, So I go into this bank and What am I told, Im told that no one in this bank knows what Im talking about, They all have seen me in this bank a bunch of times with my mother and now none of them know what Im talking about, ,Yes my name is still on her checking account as POD BUT EVERYTHING ELSE IS GONE, NOW LET ME TELL YOU WHY I AM CALLING THIS DISCRIMINATION ON A XXXX PERSON, ,AND PLEASE FORWARD THIS TO THE GENTLEMAN THAT CALLED ME FROM WELLS FARGO THIS LAST FRIDAY AND WANTED ME TO EXPLAIN TO HIM HOW IT WAS THAT I AM CLAIMING DISCRIMINATION ON A XXXX PERSON, ,I HAD BEEN IN A VERY BAD CAR ACCIDENT IN XXXX WHERE MY SPORTS CAR HYDROPLANED OVER 4 LANES OF TRAFFIC AND WENT RIGHT UNDER THE BACK END OF A LONG TRUCK, TAKING MY TOP OF MY CONVERTIBLE COMPLETELY OFF. My brother was killed I was left in a XXXX  for 3 weeks with a XXXX XXXX XXXX XXXX, XXXX  on my XXXX  side multiple traumatic XXXX XXXX XXXX. WHY DO I SAY I WAS DISCRIMINATED AGAINST, BECAUSE I BELIEVE THAT THIS FACT WAS LET KNOWN THAT I WOULD NEVER FIGURE OUT THE VERY ILLEGAL HIGHLY FRAUDULENT ACT THAT TOOK PLACE AND I WOULD NEVER PRO SUE IT, THAT WHY I WAS DISCRIMINATED AGAINST SO LET THAT BE KNOWN PLEASE. So back to this IRA account of my Mothers that was suppose to have the upmost security on it Because AS MY MOTHER WAS ALIVE AND NOT BEING XXXX ON AS SHE WAS NOW, ,EXCUSE MY LANGUAGE BUT THIS IS WHAT TOOK PLACE. No one in this bank could tell me a thing, As you can imagine I was already under a great deal of stress because I never believed that my mother was really going to die As I had been right by her side as she was setting all of this up and making sure that what took place would have never happened I ALWAYS THOUGHT SHE WAS GOING OVER BOARD ON SETTING THIS UP AS SHE DID, ,AND SECURITY OF THIS ACCOUNT WAS A BIG CONCERN OF HERS AND THIS BANK RECURRED HER AS SHE WAS ALIVE, ,I CAN RECALL SITTING THERE AND THIS BANKER TELLING MY MOTHER THAT WHAT TOOK PLACE WOULD HAVE NEVER HAPPENED,, NO I DIDNT HAVE NO IDEA ABOUT ANY RIGHTS OR WHAT I SHOULD DO, MY GOD THE CONTINGENT BENEFICIARY WAS TELLING ME THAT EVERYONE THOUGHT I WAS CRAZY AND TO STOP CALLING THEM AND STOP MAKING A SCENE ABOUT SOME IRA ACCOUNT MY MOTHER HAD, AS NOW HER EMPLOYER WAS TRYING TO CONVINCE ME THAT MY MOTHER HAD A STRAIGHT LIVE TIME ANNUITY THAT ENDED WHEN SHE DIED,, I MEAN YES THE THOUGHT OF SOMETHING LIKE THIS DID ENTER MY HEAD AS IT WAS HAPPENING BUT THEN I HAD TO DISREGARD THEM WITH IT NOT BEING POSSIBLE NO WAY COULD SOMETHING AS THIS TAKE PLACE, AND THIS WAS BACK IN XXXX AND THERE WAS NO WAY THAT ANY EMPLOYERS OR BANKERS WOULD EVER ALLOW ANY THING LIKE WHAT I WAS THINKING GO ON, RIGHT?? SO I DISREGARDED IT AS A CRAZY THOUGHT AS THE CONTINGENT BENEFICIARY TOLD ME, ,EVERYONE IS THINKING IM CRAZY, STOP CALLING THEM, ,STOP GOING IN THERE, ,DISCRIMINATION ON A XXXX PERSON IS WHY, ,So just recently I for the heck of it call XXXX XXXX XXXX up , and ask them one more time about my mothers retirement, I had just went into Wells Fargo Bank as I was in XXXX Oregon a couple months back AGAIN AND OF COURSE GOT NO WHERE, But now when I called This employer the lights came on in my head, RED LIGHTS FINELY AND THEN I HIRED A PRIVET INVESTIGATOR TO FIND MY MOTHERS IRA STILL SITTING IN WELLS FARGO BANK, , , THATS RIGHT, BUT WITH THE CONTINGENTS NAME ON IT..NOW, ,I KNOW ITS BEEN 16 YEARS, ,AND EVERYTHING HAS BEEN DESTROYED RIGHT,, IM ASKING PLEASE, I KNOW THAT THERE IS A WAY, ,OH YES THERE IS, ,THERE IS A WAY THAT EVERYTHING CAN BE PULLED UP STILL TODAY REGARDING MY MOTHERS IRA THAT SHE HAD WITH WELLS FARGO, ,JUST LOOK AT XXXX XXXX address XXXX XXXX XXXX Oregon,XXXX IRA SHE HAS NEVER WORKED LONG ENOUGH IN HER LIFE TIME TO HAVE A IRA THAT IS DRAWING THE MONEY IT IS DRAWING, ,LOOK AT HER EMPLOYMENT RECORD SHE HAS VERY LITTLE HISTORY OF EVER BEING EMPLOYED, ,LOOK AT IT,,, SOME HOW, ,WEATHER MONEY WAS EXCHANGED WITH A BANKER OR HOW EVER IT TOOK PLACE, ,IT INDEED TOOK PLACE ILLEGALLY, ,AND VERY FRAUDULENTLY AND I AM THE XXXX PERSON AND MY MOTHER THE DECEASED THAT HAS BEEN VERY MUCH TOOK ADVANTAGE OF IN A VERY UNETHICAL DISCRIMINATORY WAY AND NO IM NOT CRAZY IN THE LEAST THIS IS EXACTLY WHAT TOOK PLACE AND I WANT A FULL INVESTIGATION AND ALL OF MY MOTHERS ORIGINAL ROLL OVER RECORDS FOUND PLEASE BECAUSE I KNOW IF THE RIGHT PERSON IS WORKING ON THIS CASE YOU WILL FIND THAT I AM TOTALLY SANE AND TELLING YOU THE COMPLETE TRUTH IN WHICH YOU WILL FIND OUT YOUR SELF, THIS WAS FRAUD AND ILLEGAL AND I AS A XXXX PERSON WANT JUSTICE PLEASE, THANK YOU VERY MUCH,,, MY PHONE NUMBER XXXX XXXX XXXX  XXXX  XXXX XXXX XXXX XXXX OREGON XXXX YES THIS IS A NEW ADDRESS IN WHICH WAS ON MY MOTHERS IRA ACCOUNT AS I USE TO LIVE IN XXXX OREGON ALSO BUT DO NOT NO LONGER

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation