Consumer complaint received 2024-11-01 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: Block, Inc.
State: MO

Complaint narrative:
I, XXXX XXXX transferred funds to a fraudulent person through Cash App. I am seeking refunds for each amount, as I was deceived by the fraudulent person, I paid this person for a service that was not completed. My computer was hacked, and this person was repairing my computer. He did not do the job, and I had no way to contact him. As I was deceived by the fraudulent person. Following are the transactions and dates. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX was a victim of fraudulent transactions, which is a clear violation of trust and legality. The fraudulent person intentionally deceived me, leading to financial losses. 
On my first attempt to get this settled. I spoke to a support person who told me that someone would follow up with me concerning my issues. After trying to figure out how to reach support, I found that not everyone was manning all of the support stations listed on the app. When I finally reached someone, they asked me to complete some questions to get an idea of what they needed to look for. I had to answer the questions for each transaction only to come to the same conclusion, he couldn't help me so he gave me that pre-typed wording and he was gone. I went looking for another support person. Only to do it all over again, including answering the questions. Then he couldn't help me so he blew me off again. When I tried to ask via texting a question, he would post the disclaimer saying he couldn't help me and I needed to talk to someone else. Mind you, when I finally get in touch with another support person, I would have to do the questions again. I ANS WERED THOSE QUESTIONS AGAIN! Now it's too late and I have to wait until the next day. I located the contact number for so one in administration via. Block Inc. I still get no satisfactory answer. The following are the questions. This lack of support from the service provider exacerbates my situation. 
Cash App, as a financial service provider, has a legal obligation to protect its users from fraudulent activities and provide a means for dispute resolution. 
It is only fair and just that I be reimbursed for my losses. The principle of fairness demands that victims of fraud be compensated for their losses, especially when they have taken reasonable steps to seek resolution. 
There have been previous cases where financial institutions have been held accountable for failing to protect their customers from fraud. This case should follow similar precedents to ensure justice is served. 
I deserve to have my funds returned as a matter of fairness and justice. The fraudulent transactions were beyond my control, and I have made every effort to resolve the issue through the appropriate channels. It is imperative that Cash App takes responsibility and provides the necessary support to rectify this situation. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation