Consumer complaint received 2025-04-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CITIBANK, N.A.
State: LA

Complaint narrative:
Subject : Response to CFPB Complaint Dispute of Account Reporting and Demand for Deletion with Compensation Dear Sir or Madam, I am writing in response to your recent correspondence regarding the status of my account, specifically the statement dated XX/XX/year>, showing a balance of {$520.00} that eventually resulted in a charge-off on XX/XX/year> and subsequent reporting as closed by the credit grantor with an unpaid balance. I dispute the accuracy, validity, and legal sufficiency of the information you have reported regarding this account.

Dispute of Reported Information and Verification Process Your explanation indicates that the delinquency, associated late fees, and subsequent charge-off were applied based on account history and FEMA declarations affecting my zip code ( XXXX ). However, I assert that : The applicable FEMA declarations have been ambiguously applied as a justification for your reporting changes. The fact that my account status was switched from charged off to closed by the credit grantor does not constitute a valid or verifiable accounting of my payment history, especially when the documented late fees for XX/XX/year> and XX/XX/year> continue to remain despite any FEMA-related adjustments.

Under the Uniform Commercial Code ( UCC ) 1-201 ( 20 ), any record purporting to verify an obligation must be supported by proper evidence or sworn certification. Further, per UCC 3-501 ( b ) ( 2 ), upon demand, you are required to produce clear and unambiguous documentation evidencing the obligations that led to the reported delinquency. I contend that your response fails to meet these verification standards. 


According to applicable provisions of the United States Code ( USC ), as well as the Fair Credit Reporting Act ( FCRA ), all reported information must be accurate and verifiable. In this instance, the failure to provide full documentationespecially regarding the application of late fees and the conditions under which the account was converted from charged off to closedrenders the current reporting ambiguous, misleading, and legally deficient. 


Legal and Equitable Demands Because of the aforementioned deficiencies and the significant harm caused to my credit standing ( including credit denials and financial losses ), I hereby demand the following actions be taken immediately : Permanent Deletion with Prejudice : I demand that all information regarding this disputed account be permanently deleted from all credit reporting databases with prejudice. Any reporting that fails to comply with the verification requirements under UCC 1-201 ( 20 ) and 3-501 ( b ) ( 2 ), as well as the statutory mandates provided by the USC and FCRA, must not be allowed to remain or be reinserted.

Accurate Documentation and Verification : Should you assert that any portion of this account is valid, I require that you furnish complete, detailed, and legally compliant documentation evidencing the origination of the late fees, payment history, and the precise reasoning for the conversion from charged off to closed by the credit grantor., as well as original application with wet signature. Such documentation must conform with both the UCC verification standards and all relevant provisions of the USC.

Compensation for Damages : Due to the ambiguous and inaccurate reportingwhich has directly resulted in significant harm to my credit profile, financial opportunities, and overall economic well-beingI demand reasonable monetary compensation. This compensation is intended to cover damages related to credit denials and the consequent financial losses sustained as a direct result of this gross negligence in credit reporting. 


I trust that you will take immediate corrective action. Please provide me with written confirmation of the deletion of the disputed information and details regarding the compensation measure within XXXX ( XXXX ) business days of receiving this letter. If you fail to comply with these demands, I reserve the right to pursue further legal remedies available under the FCRA, UCC, USC, and other applicable laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation