Consumer complaint received 2025-05-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
Subject : Formal Complaint Experian 's Failure to Investigate Affirm Account # XXXX in Accordance with FCRA Dear CFPB Officer, I am filing this complaint against Experian due to its repeated failure to conduct a lawful and complete investigation of my dispute regarding Affirm account # XXXX, which is currently reported on my credit file. 

On XX/XX/XXXX, I submitted a formal dispute to Experian addressing multiple issues with this account, including charge-off reporting inconsistencies, balance discrepancies, lack of payment history, and possible IRS reporting violations. However, Experian responded within 7 days, stating that the account had been verified " and making no corrections to the tradelinean outcome that clearly reflects a lack of reasonable reinvestigation, in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S. Code 1681i ( a ).

Summary of Dispute Issues : The account reflects a charge-off status as of XXXX and XX/XX/XXXX, with a reported balance of {$380.00}, exceeding the original loan amount of {$350.00}. No documentation validates the added interest or fees. 

No IRS XXXX XXXX XXXX XXXX XXXX has been provided, as would be required under 26 U.S. Code 6050P if the debt was charged off or canceled.

The payment history is inconsistent, showing an abrupt shift from 60 to 120 days late to charge-off in just a few months. There was no recorded activity for the latter part of XXXX, suggesting improper re-aging or backdated delinquency. 

Experian continues to report this account without verifying accuracy, completeness, or legality, violating FCRA 1681e ( b ).

Experian failed to explain how the account was verified or what documents were reviewed during the dispute.

Legal Violations Cited : 15 U.S. Code 1681e ( b ) Failure to ensure maximum possible accuracy 15 U.S. Code 1681i ( a ) Failure to conduct a reasonable reinvestigation 15 U.S. Code 1692e Potentially misleading debt reporting ( FDCPA ) 26 U.S. Code 6050P Failure to issue 1099-C for charged-off debt Requested Resolution : I am requesting a fair and lawful resolution to this matter as follows : The immediate and permanent deletion of the Affirm account ( Account # XXXX ) from my Experian credit report due to Experians failure to conduct a proper reinvestigation and Affirms failure to provide documentation validating the accuracy and legality of the account. 

No partial correction, update, or notation is acceptable. The tradeline should be removed entirely in accordance with FCRA 1681i and 1681e ( b ) due to the inaccurate reporting, lack of supporting documentation, and the improper verification process conducted within only 7 days. 

If this issue is not resolved, I will file additional complaints with the FTC and the California Attorney Generals Office and seek civil damages under FCRA 1681n for willful noncompliance and actual damages under 1681o, if applicable. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation