Consumer complaint received 2025-11-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: CITIBANK, N.A.
State: TX

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT In XXXX I made an online payment from my bank in the amount t of {$1500.00}, ( reflected on XXXX ), which successfully cleared from my XXXX XXXX checking account as reflected on XX/XX/XXXX bank statement, and Citi bank call me said not got this payment, and I fax to the Citi bank for my XXXX XXXX checking accounts statement, ( XX/XX/XXXX ) after I followed call the Citi bank spoke with the lady her name is XXXX or XXXX I can not remember, and she check after she said yes the Citi bank got my payment and she update, and I am worried maybe later happened again, and I close my account on XX/XX/XXXX, after I am closed my account I got the bill statement from the Citi bank let me pay for the later fee and interested amount {$61.00}, and I called the Citi bank spoke with XXXX he said I have to pay for this amount, I said this for the Citi bank inaccurate and happened the later fee and Interest, its not my fault, the Citi bank have to remove, and the XXXX said I have to pay, and I tried to call few time spoke with the different people but unfortunately no one can remove, I am very sad, I dont have the time to still argue this issue, I paid for this amount {$61.00}, and I am over with the Citi bank. and After i got Citi bank called me, the Citi bank said I still not payment for my XXXX bill statement, I said I did payment, your banker already update when I fax to your my XXXX XXXX checking account statement, she said not got, and I back to XXXX XXXX spoke with the banker hes name is XXXX, XXXX tell Citi bank, he said XXXX XXXX already sent this payment for your Citi bank, and the Citi bank still said not got this payment, after XXXX XXXX the manager very angry, he requested Citi bank return this amount {$1500.00} and the XXXX XXXX tell me to monitor my checking account, when the money bank to my account, let me back to XXXX XXXX, and the XXXX XXXX XXXX XXXX called the Citi bank use my debit card paid for this amount {$1500.00} to the Citi bank and XXXX said, you hearing the XXXX XXXX paid for the Citi bank ( XX/XX/XXXX ), after I got Citi bank sent to my the statement again, let me pay for the amount {$1900.00}, this amount came from {$1500.00} + interest + later fee, and I called the Citi bank, I am tired to resolve this issue, but unfortunately I am still not get resolved with the Citi bank. early this year ( XXXX ) I want to get the credit card from the XXXX bank, and the XXXX banker tell me I still owe the Citi bank the amount {$1900.00}, the XXXX banker let me create the account to login and I can see, and I created my account with the three bureau, yes the Citi bank put on for the three bureau about I am owe the money and I start disputes to the collection about Citi bank inaccurate credit reports-Credit card account # ending in XXXX from XXXX I fax to the Citi bank for two times for all the citi bank requested, but I still not get any answer from the Citi bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation