Consumer complaint received 2025-06-12 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: AR

Complaint narrative:
* * * Sadly, your system wouldn't allow me to attach the proof of purchase e-mail FROM XXXX, OR the emails from Cash App, as they exceeded your size limits. These are DIRE to this case. Please contact me via e-mail to allow me to email them all to you to add it as evidence... PLEASE. I DESPERSTELY NEED SOMEONE TO LISTEN AND REVIEW THE FACTS. PLEASE!!! * * * Firdt off, this is long I know, but I am trying to provide clear information and as much detail as possible. Pleasured thoroughly and carefully. If you have questions CONTACT ME ANYTIME ... On the day of XX/XX/year>, I made a search for plus size clothing through the XXXXXXXX XXXX tab on my phone. This link is how I got scammed out of {$77.00}. that Cash App refuses to reverse charges on. I clicked a link that APPEARED to be a company called XXXX. I have been to their site before, abd the site I was taken to had the same photographs and clothing items available for sale, which led me to believe I was on their real site... I WAS NOT. I was on a scammer 's site about to be scammed out of my money for nothing in return... The sad truth is that this was not the real XXXX. It was a cloned website made to scam people out of their money. I made a purchase for XXXX XXXX  of clothing. My best friend had purchased from XXXX before and said the only drawback was that it can take close to a month to recieve your goods from them. So, after my purchase of {$77.00} I waited for close to a month before I began to worry as to why the goods hadn't arrived. I assumed it was normal, as my friend said they have very slow shipping. Assuming that I was dealing with the REAL XXXX when I MADE THE PURCHASE, I finally decided to go to the XXXX website to ask a chat representative why I had not recieved my goods. After I giving my order number ( given to me in the confirmation e-mail from XXXX ) the XXXX  rep, they came back trying to explain to me that this order number doesn't bring up anything in their database.... meaning it IS NOT A REAL XXXX ORDER. I argued with him, telling him I had ordered from XXXX! ( So I BELIEVED ANYWAY! ) After all, it had the right pictures and goods, surely it was the real site? NOPE. THE REP WAS RIGHT, IT WAS A SCAM. I had no idea that it had been a scam site. ( That is the intention of said scammers I suppose after all... ) He said it was likely that I had ordered from a website set up to appear as the real XXXX, and that this type of website is designed to scam consumers out of funds while giving them nothing return. At this point, I tired to reply to the list e-mail address : XXXX for assistance with my order... ( The customer service email address that was listed in the confirmation of purchase I was sent after submitting my order.... At the bottom of their email it stated : If you have any questions, contact us at : XXXX ) I then realized that I was in trouble, because the e-mail address listed is not in order, not a valid working e-mail address. The gmail app wouldnt allow me to send to the mailing, stating its address couldn't be found. At the top of the confirmation e-mail sent by XXXX. In addition to the fake help address, there is a link that says " Click here for our store '' when its clicked, which takes you to the site I bought from that APPEARS to be XXXX... Same models. Same clothing. All the same photos. But when you look at address bar, it is " XXXX. '' NOT XXXX. I realized that the chat representative from the customer service chat on the REAL XXXX had definitely indeed been correct. I'd been scammed. THEY ALSO have a fake link stating " View your order '' which takes you to a fake receipt and fake tracking system to further fool you into thinking goods have been shipped. This is a pretty intricate scam system. I was dealing with a fake company, and had been taken for {$77.00}. I sent emails to the address that sent the purchase confirmation as well, ( XXXX ) hoping for a response I wouldn't ever recieve of course. I e-mailed demanding my money be returned, or my goods be delivered. I NEVER ONCE got a response of ANY SORT, AND the goods NEVER ARRIVED. I GOT NOTHING. They even totally fooled me with the tracking number, which as I said was a clickable link that acts like a real tracking number, but ONLY on the site they provide WITHIN their link. Meanwhile, nothing ever arrived... I ran that tracking number through XXXX and XXXX ( which were listed in the tracking link from confirmation e-mail as the logistics carrier for the package I ordered. ) The tracking number was not located on either site, nor XXXX or any others I tried. I EVEN TRIED THEM HOPING to find I was wrong, but alas, no tracking info found thier either. THIS SELLER HAS NOT PROVIDED THE GOODS I ORDERED, NOR HAVE THEY RESPONDED TO ME AT ALL, OR REFUNDED ANY OF MY MONEY. I have reported that to Cash App via 3 disputes, with proof of the emails from XXXX, proof of the cloned website link, ( XXXX  ) and the chat log with the REAL XXXX customer service representative explaining the tracking number I was given was not a valid XXXX order, and was likely a scam. Cash app STILL denied 3 disputes I submitted, stating the reason for denial as " The merchant has fulfilled their responsibility to the consumer. '' THEY MOST CERTAINLY HAVE NOT!!! Fulfilled it how? With what? I WAITED ALMOST A MONTH, AND NEVER GOT ANY OF THE ORDERED GOODS, OR ANY FORM OF COMMUNICATION BACK FROM THE MERCHANT!! MY MONEY HAS BEEN STOLEN, AND I GOT NOTHING IN RETURN!! CASH APP REFUSES TO HELP OR EVEN ACKNOWLEDGE THIS!! I am going to include the confirmation email from XXXX, a photo of the cloned XXXX site that the " view our store '' link takes you to, ( XXXX ) and all communication with Cash App, except for the one dispute I submitted via a phone call with a Cash App customer service representative. You'll see I sent multiple screen shots to Cash App, ( through Cash App 's dispute e-mails as instructed by the reps ) of the conversations with XXXX, and the confirmation of purchase e-mail sent to me by XXXX via the email address XXXX. They still refuse to help. If you would like the ACTUAL emails with their links etc forwarded to you, or have ANY further questions please feel free to contact me via e-mail or phone ANYTIME. I'm a XXXX XXXX XXXX XXXX Mom who XXXX  a son recently to an accident, and have lost a ton of weight. Those items bought were dresses for summer as I've lost so much from stress that I cant wear my.old clothing. It all falls off. I desperately need my money back. This isn't right and its obvious that CASH APP could care less. I sincerely appreciate your help as I've been scammed and can not get the goods, my money refunded, or assistance. 
Sincerely Yours, XXXX XXXX XXXX. 
( XXXX ) XXXX XXXX XXXX

Company response to consumer: Closed with explanation