Consumer complaint received 2024-08-21 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Confusing or misleading advertising or marketing
Company: South River Mortgage, LLC
State: WA

Complaint narrative:
PREDATORY Exploitation of Financial Elder Abuse by South River Mortgage, located at XXXX XXXX XXXX XXXX XXXX, XXXX, MD, XXXX. South River Mortgage keeps sending UNWANTED, UNSOLICITED SCAM 'pre-qualification notifications ' by mail to me- illegally leaned from the victim 's local country records without PERMISSION, ILLEGALLY invading my privacy by exploiting the use of Personal Identifiable Information ( PII ) gleaned from country online records, and violating GBLA ( Graham Leach Bliley Act ) privacy laws due to NO GLBA notices in their mailing that includes withholding statements notifying the recipient ( potential victim ) of Gramm-Leach-Bliley Act ( GLBA ) Impacting Elders and Preventing Exploitation that mandatory comply with the following : The Gramm-Leach-Bliley Act ( GLBA ) Impacting Elders and Preventing Exploitation Financial Privacy Rule : Description : This rule requires financial institutions to provide clear and conspicuous privacy notices to consumers, explaining their information-sharing practices and the consumers right to opt out of having their information shared with nonaffiliated third parties. 
Impact on Elders : By ensuring that elders are informed about how their personal information is used and shared, this rule helps protect them from unauthorized disclosures and potential exploitation. 
Safeguards Rule : Description : This rule mandates that financial institutions implement administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of customer information2. 
Impact on Elders : Enhanced security measures help prevent unauthorized access to elders sensitive financial information, reducing the risk of identity theft and financial exploitation. 


By sending these WANTED PRIVACY INVASIVE mailings, even after contacting the company, violates my state/county privacy laws for using the country 's local, online records to commit this crime and is in violation of the Computer Fraud and Abuse Act of 1986 ( CFAA ) for South River Mortgage 's profit exploitation ; violates FTC.gov 's Unfair and Deceptive practices by sending me exploitative, predatory mail without appropriate GLBA notices and attempting to commit mail fraud by deliberately omitting an outside return addresses/permit stamp/USPS generated stamp so as to evade postal service detection of the fraud in violation of the United States Postal Service. I've notified the company by email that I've filed FTC.gov ( Report # XXXX ) and SEC.gov fraud notices ( Report # XXXX ) on XXXX XX/XX/XXXX2024 but never heard back from the scammers South River Mortgage XXXX Rather, they've sent ANOTHER FRAUD MAILING dated XXXX.2024. 

Next steps : File again with the FTC.gov, https : //reportfraud.ftc.gov/, https : //consumer.ftc.gov/articles/reverse-mortgages ; SEC.gov ; with Maryland 's Attorney General Complaint Portal https : //portal.oag.state.md.us/cpdportal/ ; MD Dept of Labor Finance Compliance https : //labor.maryland.gov/finance/consumers/comphow.shtml ; the Consumer Financial Protection Bureau, https : //www.consumerfinance.gov/complaint/ ; USPS mail fraud ( https : //ehome.uspis.gov/fcsexternal/default.aspx ) ; and my own state 's ATG XXXX

Company response to consumer: Closed with explanation