Consumer complaint received 2024-10-12 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Ability Recovery Services, LLC
State: TX

Complaint narrative:
I discovered a new collection account appearing on my credit history on XX/XX/XXXX in the amount of {$1300.00}. The company reporting this negativity is Ability Recovery Services. I immediately called Ability Recovery Services at the phone number provided by the credit bureau which is XXXX. A collector named XXXX answered and as I was announcing myself and advising of what I had found in my credit history, she immediately started in with a drill of abrupt and rigorous questions without letting me speak. She was rudely and very abusively demanding all of my information without giving me any information. As I realized I would have no choice but to be as submissive as possible and relent full dominion of the call to her until she stopped speaking. She finally answered a few brief questions of mine. This company called Ability Recovery Services is actually collecting on behalf of a debt purchased called XXXX XXXX XXXX who bought the debt from the original creditor called XXXX XXXX XXXX XXXX. Apparently the original date of service for this charge is XX/XX/XXXX. I was a victim of identity theft in XXXX of XXXX when my car was totalled in a car accident. My car was towed away with my checkbook and personal information in the glove compartment. I was taken to an emergency room in XXXX XXXX, Texas where I live. I was treated for some minor injuries and released a few hours later to XXXX home. The next day when I went to see my car hoping to retrieve my belongings, they were gone. I reported my missing information to all appropriate parties at that time which again was in XXXX of XXXX in XXXX XXXX, Texas. I was hoping to explain all of this to XXXX at this collection agency but she kept talking over me and wouldn't allow me to. My name is also very common in the XXXX culture. As common as XXXX XXXX would be to the English. The date of service for this fraudulent account that Ability Recovery Services is trying to collect is XX/XX/XXXX and the original provider XXXX XXXX XXXX XXXX is located in XXXX, Texas. While XXXX is only about an hour away from XXXX XXXX, I haven't been there since I was in my early twenties and was dating a XXXX XXXX XXXX XXXX. I am a XXXX year old man and have never been hospitalized other than that time in XXXX of XXXX with that car accident which is completely unrelated. I don't know whether my Identity was used by the tow truck driver from XXXX or sold on the dark web. But I was definitely not receiving medical care of any kind on XX/XX/XXXX. Furthermore, even this date of service is almost six years ago. I can not believe a medical provider even sells debt. I am a XXXX year old XXXX man at my whit 's end. I just don't know what to do as the debt purchaser called XXXX XXXX XXXX has assigned this fraudulent old dent to Ability Recovery Services , LLC. This collection agency is so ruthless and as I looked them up on the internet, I see they have countless complaints and lawsuits filed against them over the years. I really can not understand how a collection agency like that stays in business. Especially these days when consumers are supposed to be protected. My credit is being ruined over a fraudulent account for services rendered to someone other than myself at a time and place I never was. Please help me as I just don't know who else to turn to.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation