Consumer complaint received 2025-01-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
RE : XXXX XXXX XXXX XXXX XXXX XXXX under FCRA and XXXX XXXX To Whom It May Concern, I am writing to formally dispute inaccurate information on my credit report. This dispute is submitted under the Fair Credit Reporting Act ( FCRA ), XXXX XXXX. XXXX, which requires credit reporting agencies to conduct a reasonable reinvestigation of disputed items. 
Please reinvestigate these matters and delete or correct the disputed information as soon as possible. Thank you for your assistance. 
Recent findings by the Consumer Financial Protection Bureau ( CFPB ) have brought to light significant concerns regarding Experian 's failure to conduct proper investigations. 
Specifically, in a lawsuit filed against Experian, the CFPB alleges that the company engaged in sham investigations, violating consumer protection laws by failing to meet its obligations under the FCRA. 
As per XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Experian is required to conduct a thorough and reasonable reinvestigation of disputed items within s0 days. Furthermore, under XXXX XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, any information found to be inaccurate, incomplete, or unverifiable must be promptly deleted or corrected. Failure to XXXX adhere to these requirements constitutes a violation of federal law. I hereby request that Experian : 1 Conduct a thorough reinvestigation of the following disputed accounts or items XXXX XXXX Installment account with account # XXXX opened on XX/XX/XXXX and a balance of {$34000.00}. 
I previously disputed this account stating : " This account is incorrectly being reported as a charged off account with a balance due. Please provide proof of the charge off and update the balance to {$0.00} or delete the negative payment status on this account. ". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. 
XXXX XXXX account with account # XXXX opened on XX/XX/XXXX and a balance of $ O. 
I previously disputed this account stating : " The current payment status of 60 days past due is incorrect because the balance due on this account is {$0.00}. ". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. 
XXXX XXXX account with account # XXXX opened on XX/XX/XXXX and a balance of SO. 
I dispute the missed payments and late payments on this account. Please provide statements and records of all payments made and missed since I opened this account. 
XXXX XXXX account with account # XXXX opened on XX/XX/XXXX and a balance of $ O. 
I previously disputed this account stating : " The current payment status of 30 days past due is incorrect because the balance due on this account is {$0.00}. ". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account. KIKOFF LEND Installment account with account # XXXX opened on XX/XX/XXXX and a balance of {$0.00}. 
I previously disputed this account stating : " The current payment status of 90 days past due is incorrect because the balance due on this account is {$0.00}. ". I don't agree with the results of your investigation. Please mail me the proof of your investigation and proof of the negative payment status for this account, or delete the negative information in this account XXXX XXXX account with account # XXXX opened on XX/XX/XXXX and a balance of I dispute the missed payments and late payments on this account. Please provide statements and records of all payments made and missed since I opened this account. 
Collection account from XXXX XXXX XXXX  with account # XXXX and a balance of {$310.00}. The original creditor is XXXX XXXX VERSE. 
This debt was previously being reported by XXXX. I disputed this debt to the credit bureaus and the account was deleted because the information was inaccurate. A new debt collector is now reporting this very same debt but the disputed information has still never been verified. Please delete this collection account immediately. 
XXXX. Provide me with all documentation used to verify the accuracy of the disputed information. 
XXXX or delete any information that can not be verified or is inaccurate, as mandated by law. 
Given the recent CFPB findings, I expect Experian to handle this dispute with the utmost seriousness and compliance with legal standards. A copy of my identification and any relevant supporting documents are enclosed to facilitate your investigation. 
If Experian fails to comply with its obligations under the FCRA, I will not hesitate to escalate this matter to the CFPB and pursue any necessary legal action to protect my rights. 
Please respond to this dispute in writing within the legally mandated timeframe. I expect written confirmation of any changes made to my credit file. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation