Consumer complaint received 2026-02-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: HYUNDAI CAPITAL AMERICA
State: MD

Complaint narrative:
Inaccurate credit reporting, failure to conduct a reasonable investigation, and continued reporting of a XXXX debt in violation of the Fair Credit Reporting Act ( FCRA ). 

I am filing this complaint against Hyundai Capital America XXXX XXXX XXXX XXXX for ongoing violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) related to the reporting of an auto loan that was formally canceled and XXXX. 

Key facts : XXXX.Hyundai Capital America issued a Form XXXX ( Corrected ) certifying to the Internal Revenue Service that the auto debt associated with my account ending XXXXXXXX XXXX XXXX was canceled/discharged. 
Amount discharged : {$37000.00} Date of identifiable event : XX/XX/XXXX Identifiable Event Code : XXXX Decision or policy to discontinue collection XXXXDespite certifying to the IRS that this debt was canceled, Hyundai Capital America continues to furnish information to credit reporting agencies showing : An outstanding balance A charged-off / derogatory status - Past-due and delinquency indicators- Ongoing negative reporting after the cancellation date XXXXMy credit report dated XX/XX/XXXX continues to reflect this account as owed and derogatory more than a year after Hyundai Capital America certified the debt as canceled XXXX 
XXXXA creditor can not lawfully certify to a federal agency that a debt has been canceled while simultaneously reporting to consumer reporting agencies that the consumer still owes that debt. This is objectively false and misleading credit reporting. 
XXXXThe IRS XXXX XXXX XXXXXXXX XXXXt confirms that Hyundai Capital Americas cancellation of debt was reported to and accepted by the IRS, demonstrating that the creditor had actual knowledge of the discharge. 
XXXXDespite this conclusive evidence, Hyundai Capital America has failed to : Correct the balance to {$0.00} Remove the charge-off and delinquency Delete or properly update the tradeline Conduct a reasonable investigation into the accuracy of the information being furnished Hyundai Capital Americas conduct violates , at minimum : 15 U.S.C. 1681s-2 ( a ) ( 1 ) Furnishing information that is inaccurate or misleading, including reporting a balance after certifying cancellation of the debt. 
15 U.S.C. 1681s-2 ( b ) Failure to conduct a reasonable investigation and correct inaccurate information after notice, especially where the furnisher possesses direct evidence of cancellation.

15 U.S.C. 1681e ( b ) Causing consumer reporting agencies to publish information that is not maximally accurate.

15 U.S.C. 1681c ( a ) Improper continuation of derogatory reporting and delinquency timelines after the legal extinguishment of the obligation. 

The continued reporting of this account after issuance of a XXXX demonstrates reckless disregard for accuracy and consumer rights, supporting a finding of willful noncompliance. 

This inaccurate reporting has : Artificially inflated my reported debt Suppressed my credit scores Interfered with my ability to obtain credit and financing Caused ongoing financial stress and reputational harm

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation