Consumer complaint received 2025-03-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
To Whom It May Concern, I am writing to formally escalate a complaint regarding Experians failure to comply with federal consumer protection laws and its reckless mishandling of a credit report dispute, which has caused significant financial, emotional, and reputational harm. I urge your office to investigate these violations and hold Experian accountable for its negligence. 

Summary of Events : I submitted a detailed dispute to Experian concerning multiple inaccuracies on my credit report, including accounts erroneously attributed to me. While Experian resolved one account, it failed to conduct a reasonable investigation into the remaining errors, leaving demonstrably false information on my report. This negligence has directly harmed my ability to access credit, as lenders continue to deny applications based on Experians incomplete and flawed reporting. 

Privacy Violations and Unauthorized Data Sharing : Compounding this harm, Experian has repeatedly violated my privacy by permitting third-party companies and affiliates to access my credit report without permissible purpose. Furthermore, Experians practice of profiting from the sale of my personal data to third parties has exposed my sensitive financial information to unnecessary scrutiny. These actions not only breach my trust but also violate the Fair Credit Reporting Act ( FCRA ), which mandates strict confidentiality and accuracy in credit reporting. 

Impact of Experians Actions : Financial Harm : The unresolved inaccuracies have resulted in unjust denials of credit, including mortgage pre-approvals and loan opportunities, despite my creditworthiness. 

Emotional Distress : Experians reliance on automated systemsrather than human oversightto adjudicate disputes has dehumanized the process, reducing my financial reputation to an algorithmic judgment. This has caused profound stress, anxiety, and a loss of confidence in the credit system. 

Reputational Damage : By failing to correct errors, Experian has allowed lenders to assess my creditworthiness based on false data, tarnishing my financial standing and limiting future opportunities. 

Remedies Requested : Monetary Relief : XXXX in compensation for the financial losses, emotional distress, and reputational harm caused by Experians negligence. 

Corrective Action : Immediate removal of all inaccuracies from my credit report and adjustment of my credit score to at least XXXX, reflecting my true credit history. 

Cessation of Unlawful Practices : A halt to Experians unauthorized sharing of my data and a commitment to human-led dispute investigations, as required by law.

Legal Basis for Complaint : Experians actions violate multiple statutes, including : Fair Credit Reporting Act ( 15 U.S.C. 1681 ) : Failure to conduct a reasonable investigation, ensure accuracy, and protect consumer privacy.

State Consumer Protection Laws : Prohibitions against unfair/deceptive practices in credit reporting.

Right to Civil Action ( 15 U.S.C. 1681n ) : Willful noncompliance entitles me to statutory damages, punitive damages, and legal fees. 


I have exhausted all direct avenues with Experian and now seek the CFPBs intervention to rectify this injustice. The harm caused by Experians negligence is ongoing and irreparable without swift action. I urge your office to ensure Experian complies with its legal obligations, corrects its reporting inaccuracies, and ceases its exploitative data practices. 

Should Experian fail to resolve this matter adequately, I am prepared to pursue civil litigation to enforce my rights under the FCRA and applicable state laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation