Consumer complaint received 2025-09-03 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Maximus Federal Services, Inc.
State: GA

Complaint narrative:
I wrote in to submit my complaint about my student loans not reflecting the XXXX XXXX XXXX XXXX XXXX XXXX I previously submitted a request for and received a XXXX balance from back during that time of application/document submission. 
My student loans like many others had reflected a XXXX balance on my credit reports and shows the loans as closed. 
While enrolled in XXXX XXXX, I looked onto the fed aid and wanted to see who was reflected as my XXXX " current '' Student Loan Servicer since XXXX Aid servicing had transferred my loans to XXXX. 
XXXX had communicated with me about taking over as servicer for my loan at the same time that fed loan servicing made me aware of the loans transferring to XXXX XXXX recent correspondence from XXXX, also not my current loan servicer indicated that Aidvantage as my " current '' student loan servicer. But this is not true. My loan servicer is XXXX. I've never received any correspondence from Aidvantage. 

It appears with the help of XXXX that Aidvantage staff are also falsely listing themselves as my " current '' loan servicer when neither XXXX or Aidvantage are my loan servicers. XXXX is obsolete and outdated. Aidvantage was never my servicer My questions : Why are XXXX businesses ( XXXX XXXX Aidvantage ) listing themselves as current servicer? 
Neither XXXX is the current servicer, why are they're staff submitting and communicating about my protected student data? 
Why are the XXXX businesses having staff involved in my student data/student loan data and ignoring XXXX as XXXX " current '' loan servicer? 
This is messy and it's disrespectful to my privacy involved in my fed student loans and correlating data. 
I believe staff from Aidvantage and XXXX ( obsolete servicers ) businesses are the reason that mis-information on my student loan has been appearing and they are causing it to linger and make problems for my current enrollment. 
These XXXX businesses XXXX XXXX Aidvantage have been " tracking '' my student data and loans when XXXX is obsolete servicer and Aidvantage has not been my servicer. They are making for messy information, false information and damaging information to block my student enrollment progress and attempt to stop me by making " barriers '' to my education needed for licensure in my field. 
They've caused me constant problems while acting as foyers in my private student data that they have no current business involving themselves in. I don't need them doing this to me and continuing to cause me problems by transmitting and communicating information to the college I'm enrolled in while misrepresenting themselves as my current student loan servicers. 
I've had to be on the receiving end of current enrollment problems because so many individuals on their staff are repeatedly " invading my fed student loan privacy '' and education at colleges. 
They've been contacting my current college and transmitting false information to them often using outdated information causing their staff to talk with me about XXXX old information not currently applicable. They're staff has been also telling the college staff that they're my current loan servicer, this is a lie. They've also taken initiative to tell them that there is no XXXX XXXX XXXX XXXX for me when there was. They have had no business " acting '' as my current servicer and contacting and " talking '' to my current college financial aid office but they have. 
As an XXXX, I've learned that these student loan servicers have staff that have been constantly " messing '' in my student loan information. 
Now the XXXX XXXX XXXX XXXX XXXX plan that I applied for and was granted ( like many others ) is being miscommunicated by XXXX and Advantage. ( XXXX business located in my original home state ) They are saying that my XXXX XXXX wasn't applicable due to court rulings that applied to XXXX student loan debt borrowers. My loans were consolidated direct fed loans, not private loans. The XXXX XXXX was processed on my account. I should have XXXX current loan servicer not XXXX and XXXX business misrepresenting themselves to my current college as my loan servicer like Aidvantage and XXXX. 
I want both XXXX and Aidvantage to stop misrepresenting their outdated and non existant association with me as current

Company response to consumer: Closed with explanation