Consumer complaint received 2024-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
I am writing this complaint and submitting documents for evidence in a final attempt to have my right to privacy respected and my right to an accurate credit report pursuant to 15 USC 1681. I have disputed many inaccuracies with Experian and regardless of the dispute and documentation provided to prove my claim, Experian has not proven to have adopted reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information.

15 U.S. Code 1681- Congressional findings and statement of purpose ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. 
( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers.

( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers.

( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. 

( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 

In the US Code copied above Congress is very clear in noting that the procedures used by any and all credit reporting agencies are the be fair and equitable to the CONSUMER, me, XXXX XXXX, who they are making the report about. There is nothing fair about constantly battling corporations over incorrect, inaccurate unverified data. The use of these elaborate mechanism have failed me gravely and I will explain that in detail below. Congress is also very clear that these corporations and financial institutions are to respect the CONSUMERS right to PRIVACY first and foremost, more than anything. Experian has violated my right to privacy, credit worthiness, credit standing, credit capacity, my character and credit reputation with continued negligence. 

I would first like to address the inaccuracies for three Dept of EdXXXX accounts reporting on my consumer report furnished by Experian. All three of these accounts are reporting an account number or XXXX followed by a series of XXXX 's for the remaining account numbers. This account was recently disputed and the dispute results were complete on XXXX and came back account verified and accurate with errors still reporting. IT IS CLEAR THAT THERE IS NO REAL INVESTIGATING BEING DONE AS SHOWN IN THE DOCUMENTATION PROVIDED BY EXPERIAN AFTER EXPERIAN CLAIMED TO HAVE COMPLETED AN INVESTIGATION. The first account reporting with an original balance of {$1700.00} and an open date of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

It is honestly sad that I have to fight to have such visible errors corrected. How is the account reporting going from terms being met, to no data reporting for months then jumping to 90 and 120 days late when it hasn't even had a reporting of 30 days late. If Experian is stating this account is verified and accurate they should be compelled to provide ME, the CONSUMER with the records of validation because something is clearly wrong here. This account date is and HAS ALWAYS BEEN INACCURATE and no matter what Experian continues the deceptive reporting. I would also like to note the three Dept of EdXXXX account in this complaint have been consolidated into one in the year of XXXX and is reflecting also in the consolidated loan. If Experian was truly investigating this information with the data furnisher they would have known that, but instead they are your faulty and deceptive computer systems to cause grave injury to the consumer while racking in nothing but profit from the corporations paying them to make the report. 

The remaining two accounts have have the same payment history so I the documentation of the inaccuracies will constitute for both. The remaining inaccurate accounts are both being furnished by the Dept of EdXXXX , they both have an account number of # XXXX and open dates of XX/XX/XXXX. One of the accounts has an original balance of {$3500.00} and the other has an original balance of {$4000.00}. These accounts have inaccurate payment history that reads : BEFORE DISPUTE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Here are more inaccuracies in the payment history alone. An account can go from terms being met to absolutely no data being furnished for months! How is the account not reporting any data when it is clear that is has been established. If Experian has " INVESTIGATED THE VALIDITY AND ACCURACY '' of the reporting, WHERE IS THE DATA? If EXPERIAN is properly investigating this information then how the XXXX on earth are they reporting account 90 days late after reporting all terms being met just the month before. Please explain how these procedures are reasonable? Please explain how the reporting in faire and equitable to the CONSUMER? Why do I have to fight so hard to have my report corrected as it should have been done in the first place with two years worth of disputes, endless headaches, sleepless nights and mountains of stress not being able to secure financial products and services for my household and family use. 

Now lets talk about my right to privacy and not have my nonpublic person information displayed all across the world wide web for any and everyone to gain access to. I have a right to OPT OUT of any reporting from any financial institution and I am supposed to be provided with my right to OPT OUT before any customer relationship is formed with the consumer. Considering the extreme about of deception and fraud taking place in the financial sector, you and I both know that it was not done that way. None the less I still provided Experian and reporting data furnishers with my right to OPT OUT of reporting of my nonpublic personal information. Despite my demands being made in good faith with clean hands, Experian 's willful negligence has continued for years and has completely ruined my credit reputation THIS IS DISCRIMINATION! 

Pursuant to 15 USC 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. 

( b ) Financial institutions safeguards In furtherance of the policy in subsection ( a ), each agency or authority described in section 6805 ( a ) of this title, other than the Bureau of Consumer Financial Protection, shall establish appropriate standards for the financial institutions subject to their jurisdiction relating to administrative, technical, and physical safeguards ( 1 ) to insure the security and confidentiality of customer records and information ; ( 2 ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer.

Pursuant to 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.

( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. 

Not to mention the securities fraud taken place inside of these corporations/ financial institutions who are taking our personal data and securitizing it and having securities of a new issue provided and sold on the secondary market. So Experian is not only being being negligent but committing securities fraud? SEC FILING TIME!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation