Consumer complaint received 2026-03-02 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: REGIONS FINANCIAL CORPORATION
State: MN

Complaint narrative:
I had a discussion with the Customer Service Manager, and based on that conversation, I feel that my actual concerns were not fully understood. Instead, the responses focused mainly on following procedures. I wanted to highlight a few points for your attention and support. Background When I signed the contract with XXXX ( the vendor ) for my fencing project, their coordinator explained that I did not need to make any payments immediately, but that the full amount needed to be paid within one year. I agreed and signed the contract online so the funds could be released to the vendor. I did not review every line in detail, as the terms seemed straightforward : pay the full balance within one year. I made regular payments with the goal of completing everything by XX/XX/year>. My last payment was around {$1400.00} in XXXX, at which time the online system showed a total amount due of {$0.00}. Based on that, I believed the balance had been fully paid. Later, I learned that I still owed {$480.00}, which I immediately paid in XX/XX/year> once it was brought to my attention. Concerns There are a few issues I would like to raise : The Bill Pay screen shows only the Total Amount Due, not the principal balance, which can easily mislead customers about what remains to be paid. There were no remindersno text, email, or callsinforming me that the principal balance was still outstanding and needed to be paid before the one-year deadline to avoid interest. unlike I get now every week about default. Most companies notify customers before they become delinquent, to prevent unintentional defaults. May be a text or a letter. The online statement is hidden behind the History link, and the Bill Pay screen is not clear without guidance from a customer service representative. I do not believe Regions Bank intentionally withholds information from customers, as doing so would result in interest charges once the deadline is missedand that would be unethical. I trust that the bank values transparency and long-term customer relationships. In my case, I had every intention of paying off the amount in full and on time. I simply did not realize that {$480.00} was still outstanding because the online interface did not clearly present the principal balance. Once informed, I paid it immediately. I have attached a screenshot of the Bill Pay screen to show how the Amount Due display can be confusing, as it does not reflect the remaining principal. My Request I did not intentionally default. The issue resulted from unclear online information. I kindly request your help in resolving this matter and ensuring a better experience moving forward. As shown in the screenshot I provided, the system did not indicate that a {$480.00} balance remained or that additional action was required to avoid interest. Had the interface displayed the {$480.00} balance clearly on the main dashboard, I would have paid it immediately. Most financial institutions display the total outstanding balance prominently ; however, that was not the case here. If I was able to pay {$3000.00}, there is no logical reason I would intentionally delay a {$480.00} payment and risk defaulting. This oversight was due entirely to how the information was depicted on the default screen. To summarize : - The home screen displayed " {$0.00} Total Amount Due, '' leading to the belief the principal was fully paid. - The remaining {$480.00} balance was not visible on the main display. - The subsequent interest charge was unexpected because the outstanding amount was not communicated effectively through the interface. I kindly request that this matter be reviewed from a user-experience perspective, as the information displayed online did not accurately reflect the actual status of my loan.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation