Consumer complaint received 2026-07-06 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: OH

Complaint narrative:
XXXX XX/XX/year> Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX XXXX, IA XXXX RE : Formal Complaint against U.S. Bank Repeated Misapplication of Payments US Bank XXXX Credit Card Account : XXXX Card Number ning in XXXX US Bank Fidelity Credit Card Account : Fidelity Card Number ending in XXXX To Whom It May Concern, I am writing to file a formal consumer complaint against U.S. Bank regarding their ongoing and repeated misapplication of my credit card payments, in direct violation of federal billing regulations. Statement of Facts I maintain an active XXXX credit card account issued by U.S. Bank. I also hold an old XXXX credit card account issued by U.S. Bank that has been completely unused for over a year. Recently, U.S. Bank misapplied a payment intended for my active XXXX credit card and credited it toward my inactive Fidelity account instead. This payment was sent electronically via XXXX XXXX XXXX. XXXX XXXX XXXX has repeatedly verified that the correct XXXX account number and my correct identity were accurately transmitted to U.S. Bank at the time of submission. ( The account number data stays static with monthly payments and is not reentered. ) Despite the payment being explicitly directed to the XXXX account by its correct account number, U.S. Bank improperly applied the funds. History of Non-Compliance This is a systemic issue that has repeatedly happened in the past. In prior instances of this exact error, I contacted U.S. Bank, and the bank subsequently issued letters admitting to their mistake and correcting their internal routing and funds application. Despite this documented history of processing failures, their own past written admissions of fault, and accurate transmission data from XXXX XXXX XXXX, U.S. Bank has repeated the exact same error last month. However, unlike previous occurrences, the bank now refuses to apologize, take accountability, or acknowledge their recurring internal glitch. Their XXXX XXXX XXXX ( XXXX XXXX ) refused to acknowledge the past occurrences of their system error and adamantly blamed me. It is this kind of corporate arrogance that prompts me to request a formal acknowledgment of the bank 's error. Regulatory Violations Under the Truth in Lending Act ( TILA ) and Regulation Z ( 12 CFR 1026.10 ), card issuers must implement reasonable procedures to ensure payments are promptly and accurately credited to a consumer 's account. U.S. Banks repeated failure to credit my payments to the correct accountespecially when provided with verified routing data by XXXX XXXX XXXX and after previously acknowledging this specific failure in writingdemonstrates a lack of reasonable procedures and a systemic violation of federal consumer financial protection laws. Requested Resolution Because U.S. Bank now refuses to formally acknowledge and permanently fix this issue, I request the CFPB 's intervention to compel U.S. Bank to : Transfer the misapplied funds from the Fidelity account back to the XXXX account, o Correct any interest, late fees, or negative credit reporting on the XXXX account resulting from this misapplication. Coordinate with XXXX XXXX XXXX data and audit their own internal processing to explain why their system repeatedly cross-contaminates these XXXX distinct accounts. Permanently correct their internal payment processing routing to ensure future payments are applied solely to the account specified. Thank you for your prompt attention to this matter and for holding U.S. Bank accountable. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX Ohio XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief