Consumer complaint received 2025-11-09 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Kriya Capital, LLC
State: UT

Complaint narrative:
In XXXX, I decided to give XXXX a chance and obtain their services. The only stipulation was that I did not want a contract and made that clear on numerous occasions. One of the other draws to this service was a XXXX XXXX watch that enables parents to keep an eye on their kids. As we showed this interest, a staff member offered us free XXXX watches as a gift for switching over to the new mobile carrier. I was skeptical, but she did make it clear that it was free aside from a one-time payment for taxes, so we paid for all 4 watches along with activation service fees that naturally come with swapping mobile carriers. Again, there was no contract and all devices were paid for according to their representatives. For additional protection, I recorded her saying this in the event this could backfire and it appears that it will pay off as she says it loud and clear in the video. 

We thought we hit the lottery with the switch, but immediately began to notice service issues with numerous calls being dropped in areas where service should have been the best. Being the lack of consistent network availability, we decided to end our relationship with XXXX only to be hit with the news that we were allegedly under contract for 4 devices. I was sitting in a store surrounded by other customers absolutely embarrassed by the news. The representative at that store recommended that I go to the store where I originally opened the account with to discuss the matter, so I began making my way there. Meanwhile, I decided to call the customer service number to see if I could catch an agent to attempt to expedite remediation. 

I was able to reach an agent who offered to assist me and was pleased with how she handled the situation. XXXX, the XXXX representative , stated that understood how I felt, as I disclosed that I felt cheated and tricked into something that I did not agree to. It was then that I had shared that I recorded the initial conversation with the first agent when we set up service, to which she stated that it was not necessary to provide that to her. She said she was sorry for hw it all turned out and that she would take care of the issue for us in good faith. I let her know that I was recording that conversation as well, using my wife 's phone, for additional protection. My sentient was that I was going to now have 2 recorded conversations to use in my defense, as we aren't very trusting. This representative went above and beyond that day as she offered to cover the expense on our behalf throughout the remainder of this ordeal saying, " You won't have to worry about it again. This will all be taken care of for you. '' Those words were certainly uplifting, especially after I offered to return all of the devices, leaving her saying that it was not necessary to do that. 

Everything was going well for about 7 months, until I received a notification stating that I owed a balance. On my way home, I reached out to customer service again and got a woman who sounded exactly like the representative that had helped me prior, which had me feeling relieved. XXXX, the representative, claimed that she was not the same one who had helped me the time prior despite sounding exactly like her and having the same name. She found the notes left in the prior engagements, and offered to resolve the matter saying I would not have to worry about it ever again. This time I was a little skeptical, as I was not able to record this conversation, but knew that their system could in case that I needed to ask for it. So, I took her word for it but asked if I could receive an email to have this statement of assurance in writing. She shared that she was unable to email me with the verbiage, but assured me there was nothing to be concerned for. Roughly 6-7 months later, we were at that point again where I was receiving notifications of a balance for a month past-due. I had a feeling it was going to return and was right about it... This time, however, they refused to drop it claiming I was liable for a contract that never should have existed. 

Fast-forward to XX/XX/XXXX where I received a bill stating that I owed {$37.00} for an outstanding balance. Two years later and that was their claim. I did attempt to plea with them again and refused to pay it as I was guaranteed by their representative prior that I would never have issues again. XXXX came around and suddenly the bill ballooned to {$130.00} from a company named XXXX XXXX XXXX [ ( XXXX ) XXXX ], so I reached out to XXXX yet again where a representative, named XXXX, assured me the bill was fraudulent and that I did not owe anything leaving me with mixed feelings. Also in the month of XXXX, I received another bill from XXXX stating that I now owed {$410.00} for various reasons. That was eventually forwarded to XXXX XXXX [ ( XXXX ) XXXX ] for the amount of {$460.00} in XXXX of XXXX, then appears to have been sold to Credence Resource Management [ ( XXXX ) XXXX Act # XXXX ID XXXX ] for the same amount of {$460.00}.

Company response to consumer: Closed with non-monetary relief