Consumer complaint received 2026-04-07 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: FL

Complaint narrative:
Complaint Description : Improper debt collection, inaccurate accounting, and failure to validate debt I am submitting a complaint against a debt collection account involving XXXX ( collection agency ) related to an apartment lease termination. I formally disputing this debt in writing and requested validation. In response, I received an incomplete and inconsistent ledger that does not constitute proper validation of the alleged balance. I am disputing the accuracy and validity of the debt being reported and collected. I previously paid a {$6000.00} lease-break fee to terminate my lease agreement. The account records provided do not properly reflect or clearly credit this payment, and no complete payment ledger has been provided showing how this amount was applied. Additionally, the collector is asserting a {$5100.00} liquidated damages charge. This charge is inconsistent with the lease-break fee that was already assessed and paid, and no explanation or contractual basis has been provided for why both charges are being applied. The itemized statement also includes alleged property damage charges ( including sheetrock damage ). At the time of move-out, I was informed that no damages were identified and that my security deposit would not be applied toward any repairs and would be returned. Further, the leasing agency failed to appear for the scheduled move-out walkthrough. As a result, no joint inspection or contemporaneous condition report was completed at move-out. These damage charges were not disclosed at the time of move-out and are not supported by any inspection reports, photographs, invoices, or repair documentation. The {$750.00} security deposit has also not been properly accounted for. There is no documentation showing whether it was returned, applied, or offset against any charges. Overall, the accounting provided is incomplete, inconsistent, and does not reconcile. It does not include a proper itemized breakdown of charges, credits, and payments sufficient to validate the alleged debt. What I am requesting : - A complete, itemized accounting of all charges, credits, and payments- A full payment ledger showing how the {$6000.00} lease-break fee was applied - A clear explanation and contractual basis for the {$5100.00} liquidated damages charge - All move-in and move-out inspection reports- Documentation explaining the missed move-out walkthrough and any inspection conducted afterward- All evidence supporting alleged damage charges ( photos, invoices, repair records ) - A full accounting of the {$900.00} security deposit I am requesting correction of any inaccurate reporting and a full investigation into the validity of this debt. I believe the account is being inaccurately reported and improperly calculated. * have made multiple good-faith attempts to resolve this matter and pay the portion of the balance I believe may be legitimately owed ( approximately {$2000.00} ). However, I have been unable to do so due to the inconsistent and unsupported accounting provided. Without a clear and accurate breakdown of the charges, I can not verify the correct amount owed or ensure that any payment would be properly applied I also request that all collection activity and credit reporting be reviewed for compliance while this dispute remains unresolved. XXXX XXXX

Company response to consumer: Closed with explanation