Consumer complaint received 2025-08-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I, submit this formal complaint against Equifax, TransUnion, and Experian for their continued and willful violations of federal consumer protection laws under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include the unlawful reinsertion of previously deleted accounts without proper notification, failure to ensure maximum possible accuracy, failure to investigate disputes within the mandated time frame, failure to provide verification details upon request, and failure to validate debt prior to reporting.

Background & Violations My credit reports contain fraudulent accounts and unauthorized inquiries that the Bureaus have failed to properly investigate and address despite multiple disputes and supporting documentation. Additionally, these Bureaus have removed fraudulent accounts and unauthorized inquiries only to reinsert them without proper validation, constituting an egregious violation of 15 U.S.C. 1692g ( a ) and ( b ).

Furthermore, I sent a certified dispute letter to all three credit bureaus requesting verification details, including contracts, signatures, and all relevant documentation for these accounts. Despite more than 15 days passing, I have not received any response or documentation from any of the bureaus, which constitutes an additional violation of federal consumer protection laws, specifically : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to investigate disputes within the required 30-day period.

15 U.S.C. 1681i ( a ) ( 5 ) ( B ) : Failure to provide notice and certification before reinserting previously deleted information.

15 U.S.C. 1681e ( b ) : Failure to ensure maximum possible accuracy.

15 U.S.C. 1692g ( a ) ( 4 ) : Failure to provide verification of debt, including original contracts and signatures, upon request.

15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) : Failure to provide specific details on dispute findings.

Related Lawsuits & CFPB Actions The CFPB has actively taken enforcement actions against the credit bureaus for similar violations, further demonstrating a pattern of noncompliance. These legal precedents reinforce the validity of my complaint : Experian Lawsuit ( XXXX XXXX XXXX ) : The CFPB filed a lawsuit against Experian for failing to properly investigate consumer disputes regarding credit report inaccuracies. The lawsuit alleged that Experian allowed erroneous information to reappear on reports, impacting consumers ' credit, employment, and housing access. The CFPB seeks to halt Experian 's misconduct, provide redress, and impose penalties.

TransUnion Settlement ( XX/XX/XXXX ) : The CFPB, alongside the FTC, reached a {$15.00} XXXX settlement with TransUnion and its subsidiary, TransUnion Rental Screening Solutions , Inc., for failing to ensure the accuracy of tenant screening reports. The agency charged that TransUnions inaccuracy potentially hindered consumers ' ability to secure housing. TransUnion agreed to pay {$11.00} XXXX in restitution and a {$4.00} XXXX civil penalty and implement enhanced accuracy measures.

Equifax Lawsuit ( XX/XX/XXXX ) : The CFPB filed a major lawsuit against Equifax for repeated violations of the FCRA and deceptive practices that misled consumers regarding credit report accuracy. The lawsuit highlighted that Equifax knowingly reported incorrect information, failed to correct disputes in a timely manner, and continued to allow erroneous reinsertion of previously deleted data without proper consumer notification. The CFPB is seeking financial penalties, injunctive relief, and systemic reforms to prevent future violations.

These actions underscore the CFPBs commitment to enforcing the FCRA and ensuring that consumer reporting agencies uphold their obligations. My case mirrors these past violations, and I urge the CFPB to take similar action against Equifax, TransUnion, and Experian.

Fraudulent Accounts & Unauthorized Reinsertions Disputed Accounts and Violations : XXXX. XXXX XXXX Account Number : XXXX XXXX XXXX XXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY under FCRA 1681c-2, N.C. Gen. Stat. 75-55 ( a ), N.C. Gen. Stat. 75-55 ( c ), and N.C. Gen. Stat.

75-56 XXXX XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX ) Account Number : XXXX XXXX XXXX XXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY under FCRA 1681c-2, N.C. Gen. Stat. 75-55 ( a ), N.C. Gen. Stat. 75-55 ( c ), and N.C. Gen. Stat.

75-56 XXXX XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX  ) Account Number : XXXXXXXX XXXX XXXX XXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY under FCRA 1681c-2, N.C. Gen. Stat. 75-55 ( a ), N.C. Gen. Stat. 75-55 ( c ), and N.C. Gen. Stat.

75-56 XXXX XXXX XXXX XXXX Account Number : XXXXXXXX XXXX XXXX XXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

Request : REMOVE AND BLOCK ALL LATE PAYMENTS OF THIS ACCOUNT IMMEDIATELY under FCRA 1681c-2, N.C. Gen. Stat. 75-55 ( a ), N.C. Gen. Stat.

75-55 ( c ), and N.C. Gen. Stat. 75-56. 
XXXX XXXX XXXX XXXX  Account Number : XXXXXXXX XXXX XXXX XXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

Request : REMOVE AND BLOCK ALL LATE PAYMENTS OF THIS ACCOUNT IMMEDIATELY under FCRA 1681c-2, N.C. Gen. Stat. 75-55 ( a ), N.C. Gen. Stat.

75-55 ( c ), and N.C. Gen. Stat. 75-56.

6. BANKRUPTCY : US BKPT CT XXXX XXXXXXXX Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

This alleged Bankruptcy XXXX  XXXX Discharged entry reported by Experian under reference number XXXX and dated XX/XX/XXXX is being unlawfully and inaccurately reported in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ) and 1681i, as well as the North Carolina Unfair and Deceptive Trade Practices Act ( N.C. Gen.

Stat. 75-1.1 et seq. ) and the North Carolina Debt Collection Act ( N.C. Gen. Stat. 75-50 et seq. ). The reporting contains multiple fatal defects requiring deletion : ( 1 ) Inconsistent and Incomplete Reporting Experian alone reports this entry while TransUnion and Equifax show no such record, proving the data is unverifiable under FCRA 1681i ( a ) ; ( 2 ) Lack of Original Source Verification consumer reporting agencies obtain bankruptcy data from third-party vendors such as XXXX a

nd not directly from the U.S. Bankruptcy Court , violating Metro 2 compliance and FCRA 1681e ( b ) s requirement for maximum possible accuracy ; ( 3 ) Material Omissions The listing fails to provide critical details such as liability amounts, settled amounts, and proper court verification, rendering the entry misleading and incomplete ; ( 4 ) State Law Violations Reporting a bankruptcy without verifiable documentation directly from the U.S. Bankruptcy Court constitutes an unfair and deceptive act under N.C. Gen. Stat. 75-1.1 and violates N.C. Gen. Stat. 75-54 by misrepresenting the character, extent, or amount of a debt. DEMAND : Delete this bankruptcy entry immediately from my credit file and provide written confirmation within 15 days. Failure to comply will result in formal complaints filed with the North Carolina Attorney General, CFPB, FTC, and civil litigation seeking statutory and punitive damages under FCRA 1681n, UDTPA, and the NCDCA BANKRUPTCY : U.S BANKRUPTCY COURT Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate. N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute. North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen. Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations. 

This alleged XXXX  XXXX Bankruptcy entry is being inaccurately and unlawfully reported in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681e ( b ) and 1681i, as well as the North Carolina Unfair and Deceptive Trade Practices Act ( N.C. Gen. Stat. 75-1.1 ).

TransUnion alone reports a filing date of XX/XX/XXXX with reference # XXXX and a settlement date of XX/XX/XXXX, while Experian and Equifax show no such record, creating irreconcilable inconsistencies that render the information unverifiable and inaccurate. The entry fails Metro 2 compliance by reporting incomplete and inconsistent bankruptcy data, omitting essential fields such as liability amounts, status, and court details, in direct violation of FCRAs requirement for maximum possible accuracy under 1681e ( b ). Further, no original source documentation from the U.S. Bankruptcy Court has been furnished to substantiate this entry, contrary to CFPB and FTC guidance requiring verifiable public record sourcing. Continuing to report unverifiable or inconsistent bankruptcy data constitutes willful noncompliance under FCRA 1681n, 1681o and unfair and deceptive trade practices under N.C. Gen. Stat. 75-1.1.

DEMAND : Delete this bankruptcy entry from my credit file immediately and provide written confirmation within 15 days. Failure to comply will result in formal complaints to the CFPB, FTC, and North Carolina Attorney Generals Consumer Protection Division, and civil litigation seeking statutory damages, punitive damages, attorneys fees, and treble damages under North Carolina law.

BANKRUPTCY : XXXX  Issues : Charged-off status, discrepancies, lack of proper notification Violations : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to properly reinvestigate disputed information FCRA 1681g : Failure to disclose verification records FCRA 1681b : Lack of permissible purpose FDCPA 1692g : Failure to validate debt within 5 days FDCPA 1692e : Misrepresentation of debt status North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ), N.C. Gen. Stat. 75-55 ( a ) Prohibiting reporting information known or should be known to be inaccurate.

N.C. Gen. Stat. 75-55 ( c ) Failure to disclose method of verification after dispute.

North Carolina Fair Debt Collection Practices Act ( NCFDCPA ), N.C. Gen.

Stat. 75-56 Incorporating FDCPA prohibitions against false, deceptive, or misleading representations.

This alleged Bankruptcy : Discharged XXXX entry reported by Equifax is inaccurate, incomplete, and unlawful in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C.

1681e ( b ), 1681i, and the North Carolina Debt Collection Act ( NCDCA ), N.C. Gen. Stat.

75-54, as well as the North Carolina Unfair and Deceptive Trade Practices Act ( UDTPA ), N.C. Gen. Stat. 75-1.1. Equifax alone reports this bankruptcy with a filing date of XX/XX/XXXX and reference # XXXX, while TransUnion and Experian show no such record,

proving the data is unverifiable and inaccurate under FCRA 1681i ( a ). Metro 2 compliance standards require uniform and accurate reporting across all CRAs, yet Equifax is reporting a public record with missing and contradictory fields such as liability amount, exempt amount, and settled date, which renders the record materially misleading. Furthermore, the FCRA 1681b requires a permissible purpose before reporting consumer data ; no permissible purpose exists to furnish an unverifiable and incomplete court record as a tradeline. Under North Carolina law, furnishing false or misleading credit information constitutes an unfair and deceptive act subject to treble damages. DEMAND : Delete this bankruptcy from my credit file immediately and provide written confirmation within 15 days. Failure to comply will result in complaints to the North Carolina Attorney Generals Consumer Protection Division, the CFPB, the FTC, and civil litigation seeking statutory, punitive, and treble damages under FCRA 1681n and N.C. Gen.

Stat. 75-16 and 75-56.

Additional Inaccuracies to Remove Fraudulent Hard Inquiry : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these inquiries under FCRA 1681c-2, North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ) N.C.

Gen. Stat. 75-51, and North Carolina Fair Debt Collection Practices Act ( NCFDCPA ) N.C. Gen. Stat. 58-70-115 due to identity theft and lack of verification. 
Incorrect or Unfamiliar Addresses : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these addresses under FCRA 1681c-2, North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ) N.C.

Gen. Stat. 75-51, and North Carolina Fair Debt Collection Practices Act ( NCFDCPA ) N.C. Gen. Stat. 58-70-115 due to identity theft and lack of verification.

Incorrect Employer Listing : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these employers under F

CRA 1681c-2, North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ) N.C. Gen. Stat. 75-51, and North Carolina Fair Debt Collection Practices Act ( NCFDCPA ) N.C. Gen. Stat. 58-70-115 due to identity theft and lack of verification. Incorrect Name Listing : XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Demand : Immediate deletion and permanent blocking of these names under FCRA

1681c-2, North Carolina Consumer Credit Reporting Agencies Act ( NCCRAA ) N.C. Gen. Stat. 75-51, and North Carolina Fair Debt Collection Practices Act ( NCFDCPA ) N.C. Gen. Stat. 58-70-115 due to identity theft and lack of verification. Demands for Resolution Immediate Removal and Blockage : Remove and block all fraudulent accounts and unauthorized inquiries from my credit file across all three bureaus. Ensure that these accounts and inquiries are not reinserted without proper validation as required under 15 U.S.C. 1692g ( b ). Written Confirmation : Provide written confirmation of the removal of these accounts and inquiries along with updated copies of my credit reports. Thorough Investigation : Conduct a full investigation into how these fraudulent accounts and inquiries were recorded without my consent. Provide findings in writing, including all requested verification details, such as contracts and signatures. Compliance with Identity Theft Protections : Implement fraud alerts and provide me with identity theft resources as mandated under 15 U.S.C. 1681g ( e ). The continued noncompliance by Equifax, TransUnion, and Experian has caused significant financial harm and distress. The reinsertion of fraudulent accounts and inquiries without proper validation exacerbates these violations. Given the CFPBs history of legal action against these credit bureaus for similar misconduct, I urge immediate enforcement action to ensure compliance with federal law and provide appropriate remedies under 15 U.S.C. 1681n and 1681o for willful and negligent violations. Your intervention is necessary to ensure these Bureaus are held accountable and that my credit report is permanently corrected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation