Consumer complaint received 2025-08-06 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Bank of America for mishandling my XXXX fraud dispute, Claim # XXXX, and for failing to reasonably investigate and consider the supporting documentation I submitted during both the initial claim and redetermination process. 

Summary of Incident : On XX/XX/year>, I sent a payment of {$2500.00} via XXXX to XXXX for what I was led to believe was a legitimate residential rental in XXXX. I later discovered the entire arrangement was fraudulent : The property in question had no rental license or certificate of rental suitability, violating City of XXXX housing laws. 

The person acting as landlord, XXXX, is not the legal property owner and had no authority to rent out the home. 

Although XXXX is listed as the legal homeowner, she has denied any responsibility, even though the lease and XXXX transaction were carried out using her name.

Additionally, there were two separate incidents in which I was illegally locked out of the unit by an individual acting on behalf of the homeowner. These incidents were serious enough to require police intervention, and official reports were filed with the XXXX Police Department : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  The individual responsible for these actions, XXXX, had no legal right to lease the property or engage in any eviction activity. These actions were unlawful and further demonstrate that I was the victim of a fraudulent rental scheme. 

Bank of Americas Failure to Investigate : Despite providing clear documentation showing this was a case of fraudulent inducementincluding : A copy of the fraudulent lease agreement, Screenshots from the City of XXXX Department of Licenses & Inspections showing no legal rental license, Police reports confirming illegal lockouts and fraudulent activity, Bank of America denied both the initial claim and the redetermination without acknowledging or reviewing this critical evidence. 

My Request : I respectfully ask the CFPB to investigate Bank of Americas failure to : Properly review evidence of fraudulent and deceptive practices, Fulfill its duty under the Electronic Fund Transfer Act ( EFTA ), and Protect consumers from financial harm caused through XXXX, a platform they promote as a safe and secure method for sending funds.

As a result of this fraud, I am now displaced, financially impacted, and facing emotional distress due to Bank of Americas refusal to take appropriate action.

I am available to provide all documentation, including police reports, communication records, and housing violation evidence, upon request. 



Thank you for your attention to this matter. I look forward to your help in ensuring fair treatment and accountability. 



Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation