Consumer complaint received 2024-10-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SIMMONS FIRST NATIONAL CORPORATION
State: AR

Complaint narrative:
When depositing 2 different checks on XX/XX/XXXX bank manager XXXX XXXX stated they could not deposit my payroll check because it was dated for the XXXX XXXXXX/XX/XXXX however they could deposit my XXXX check this is after they had already deposited both checks then reversed the transaction and just deposited my XXXX check when I asked what the difference in the 2 checks was as they were both dated for the XX/XX/XXXX she said the computer must not have caught that and they could reverse the transaction and give me my check back I told them no they already had the check to keep it and drove away I called to make a complaint on XXXX XXXX because this bank has told me that they could deposit the checks a day early and I have been doing so for years when the phone was answered and I stated I was calling to make a complaint on XXXX XXXX she let me continue told me I could not speak to anyone else as she was the end all be all I asked her name and she said XXXX XXXX well I said I am complaining about you how is that even right I know this complaint will not be addressed I called the customer service line and filed a complaint requesting a call back still have not gotten a call back I received a letter in the mail on XX/XX/XXXX stating they had decided to close my bank effective XX/XX/XXXX I called the customer support line again trying to figure out what was happening I have had this account with this bank for 25 years for them to close the account without any explanation was beyond me customer support said they would have someone call me back still have not received said call went to the other branch asked to speak to someone about the manager at the other branch and I spoke to a lady named XXXX and she brought in a man by the name of XXXX XXXX they left the room came back and said that they were gon na close my account didnt matter what I had to say or how long I had my account I said ok but I am not finished I will make another complaint about an hour later I am sitting in the XXXX XXXX and XXXX XXXX calls me and said we are going to go ahead and close your account today I said the letter says the XX/XX/XXXX he said he didnt care they were closing it that day and would send me a check this left me with access to no money just after depositing a XXXX check and direct deposit of my husbands check the account showed my car payment and other payments pending with that amount being deducted from my availability already then looked this morning and all those pending payments were returned and now I have no money and my bills were returned and I have to wait on a check to come so I can re pay said bills needless to say I am beyond mad all because I questioned the difference in the 2 checks or that is how I feel anyway because I cant get an answer from anyone I need to see about getting a complaint addressed against this bank ASAP I feel that they did this to cover their mistake and were upset because I questioned them about it I want my money returned so that I can make these payments over again with all these returned fees I would like compensated for Thank you XXXX

Company response to consumer: Closed with explanation