Consumer complaint received 2024-10-28 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Sued you without properly notifying you of lawsuit
Company: Gurstel Law Firm, P.C.
State: AZ

Complaint narrative:
XXXX XXXX XXXX XXXX The debt collector- Gurstel law firm p.c. 

On XXXX XXXX Gurstel Law Firm , P.C . another debt collector contacted me regarding XXXX XXXX XXXX who bought the debt from original creditor XXXX. However I received their letter in XXXX!!! But the letter was date XX/XX/XXXX they gave me until XX/XX/XXXX of XXXX to contact them. 
On XX/XX/XXXX I asked them to send me the original creditor information with their name and address of original lender to verify and make sure is it not a scam. I received the requested information on XXXX XXXX. 
After I received the documents I contacted them a very rude person with heavy accent picked up the phone and asked me to pay the full amount and she said if i have been served yet? I was so confused I said I have never received a summon. And she said you can ask your lawyer to contact us. Thinking something is off I called them the next day and ask one of their representative to send me a copy of their agreement with XXXX XXXX XXXX to show they were indeed hired by the XXXXXXXX XXXX XXXX, as the past year I have been contacted by XXXXo other firms- i have legal document to prove it regrading this debt. She said she will send me and asked me if I was served i told her I have not received a summons. she said they tried to serve me but they could not. I asked her I like to talk to the lawyer who drafted the summon. she responded we are debt collector and there is no lawyer. 
0n XX/XX/XXXX i received a letter from them asking me if I have a lawyer and then contact them with a proposal or option plan. The letter was dated XX/XX/XXXX! the letter also shows a court file with no city or state or any other information regarding the summon- I contacted them on XX/XX/XXXX to come to an agreement, they were unwilling to come to terms with me and the guy who talk to me asked me to call the original representative I spoke with. i called that representative several time and left her a message but she never called me back. on XX/XX/XXXX i called them again and ask for that representative. very strange the keep transferring me to different people who seems to be disguising their voices and finally the original representative picked up the call and said in addition to your debt you have to pay for our court and lawyer fee! i was shocked to say the least and i told her but i have never received a summon nor any information about it and then she with a very rude and impolite attitude said i told you are going to be summon. at that point I hangup because i didn't appreciate the way they were talking to me and it seems they had no interest to resolve the matter and they want me to default on purpose so they can collect a debt that accumulated interest over time where the original creditor already charged it off this company is using scar tactics to collect an old debt that I already paid a price for because it was keep being sold to another company on numerous occasion and this company only want lump sum money and has no intention of resolving the matter

Company response to consumer: Closed with explanation