Consumer complaint received 2021-11-14 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: LoanCare, LLC
State: CA

Complaint narrative:
The BANK had NEVER recorded the Trust Deed ( security Instrument ). 
Originally the loan was with XXXX. I brought this to the attention of XXXX. Instead of solving the problem, they Immediately sold the loan to XXXX XXXX!!! XXXX WAS FULLY AWARE that its was NOT a valid mortgage loan since the TD had never been recorded. They had it booked as a XXXX mortgage loan. It can not be since there is no security mortgage instrument recorded. 
When XXXX XXXX took over the loan, I contacted them. I informed them that it was not a valid mortgage loan. 
YES, there is a note. I am not disputing the debt. I am only stating that there is no TD that secures the debt to the property which CAN NOT make this a mortgage loan, and as such XXXX needs to know!!!! 
When I notified XXXX XXXX they did not know how to resolve this, so they immediately sold the loan to Loan Care. 
Once again the loan is booked as a mortgage loan. It is NOT a mortgage loan since there is no security instrument. The REGULATORS need to go in Loan Care and have them re -class this loan. But since they are not in business of making unsecured loans, they have no place to re-classify it on their books. They do not know what to do. 

In XX/XX/2021 I SOLD the property. The buyer obtained a new loan and clear title from title insurance company. Since the original loan had NO TD recorded, there was nothing for title to pay off. 

The debt is still owed by me, but the property is long since sold!!!!!! 
So this Mortgage company tells me I have to place insurance on the property. 

I HAVE TOLD THEM IN THIRTY SIX EMAILS AND 25 FAXES THAT I DO NOT OWN THE PROPERTY!!!!!!!!!!!!! 
The property was sold last XXXX. 
I have called and spoken to 10 different people that keep telling me they will pass the info on to supervisor and somebody will contact me. NOBODY ever has contacted me. No calls, no letters, no response at all from anybody. 

They now REFUSE to accept my payment ( which I owe ) for principal and interest. I made the payment for XX/XX/2021 on XX/XX/XXXX. The refuse to credit it!!!!!!!! They claim it was not in the amount sufficient t pay for the insurance. 

HOW CAN I OWE INSURANCE ON A PROPERTY I NO LONGER OWN!!!!!!?????? 

As of XX/XX/XXXX my payment which THEY have in their possession will show as unpaid. They have threatened to ding my credit. I PAID IT!!!!! they have it!!!! they just do not have the extra {$100.00} they claim they want for insurance on a house I do not own and that they DO NOT HAVE A VALID security instrument on. 

THEY LEGALLY CAN NOT REQUIRE SOMETHING from me that they have no right to require since there is NO SECURITY INSTRUMENT. 

SOMEBODY needs to wake up and do their job. 

I need help!!!!!!!!!! Nobody is talking to me. Only threatening me if I dont pay something I do not owe. How on earth am I required to pay for insurance on a property I do NOT OWN. 

XXXX NEEDS to be aware that this loan that is on the books as a mortgage, is indeed NOT A MORTGAGE but instead an UNSECURED LOAN. 

They need to accept my XX/XX/XXXX payment that was made in full for the exact terms of the promissory note. There is NO TD!!! 

PLEASE HELP.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation