Consumer complaint received 2015-11-20 00:00:00
Product: Payday loan — 
Issue: Received a loan I didn't apply for — 
Company: Populus Financial Group, Inc. (F/K/A Ace Cash Express)
State: MO

Complaint narrative:
ACE CASH & lt ; XXXXXXXXXXXX XXXX XXXX ( 51 minutes ago ) to bcc : meDue to : XXXXCase File # : XXXX ; Subject - XXXX Loan Reminder/Debt RecoveryCase File Transferred to XXXX : XXXX 2015Balance Amount : {$960.00} Dear Debtor, Our company XXXX XXXX XXXX XXXX has authorized us to recover the full amount due to them. 



As we put your Social Security Number into our National Checking Database System, we found that you have been never charged for a fraud activity & that 's the reason Court House has decided to give you a chance to take care of this issue outside the Court without having a report on your Credit History and Social Security Number. 



We regret that if we do not receive your response within the next 48 hours, we shall have no alternative but to take action through your local XXXX Courthouse to recover the amount due together with court costs and legal fees which is approximately {$4200.00}. 

AS YOU ARE A DEFAULTER ON THIS CREDIT XXXX HAS STATED XXXX SERIOUS ALLEGATIONS AGAINST YOU AND THEY ARE : ( 1 ) VIOLATION OF FEDERAL BANKING REGULATION ( 2 ) COLLATERAL CHECK FRAUD ( 3 ) THEFT BY DECEPTIONIf Court action is taken and Judgment / Decree obtained against you to recover the sum due, we may need to ask the court to make XXXX of the following orders should the debt remain unpaid : - Warrant of Execution ( Exceptional Attachment Order ). Seizure and sale of movable non-essential assets / property by a XXXX Court XXXX or Sheriff Officer Attachment of Earnings base ( Earnings Arrestment ). Deduction from your wages by your employer or arrestment of part of your salary to satisfy the debtThe Factual Basis for the complaints is as follows : -You agreed to return the funds from the aforementioned income advancement as per contract. 



And as per the agreement the funds have yet to be returned and the collateral has proven to be null that is to say of no value. 



At present, XXXX XXXX is seeking either of the following remedies : -All funds to be returned as per terms of initial contractDear Customer as we were investigating your profile, we found you to be a genuine person so it is our duty to help you out but for that we need some right answers from your side. Also we would like to know your intentionsIf you have recently settled this account, please contact us immediately to avoid further action. Otherwise, payment options are set out overleaf or alternatively call us or email us right now to pay or agree to a payment plan with us. 



AGAIN IF YOU WANT TO RESOLVE THIS MATTER THAN CONTACT US IMMEDIATELY THROUGH AN EMAIL OR CALL US DURING WORKING HOURS ( From Monday To Friday XXXX to XXXX ) on XXXX. 



NOTE : THIS CASE IS UNDER INVESTIGATION UNDER MAJOR CREDIT BUREAUS. 




Yours sincerelyXXXX XXXX. Investigation Officer. 
( Department XXXX ) XXXX XXXX XXXX ) Collections & Legal DepartmentXXXX LEGAL | Privacy |Career| Terms of useConfidentiality Statement & Notice : This email is covered by the Electronic Communications Privacy Act, XXXX U.S.C. XXXX and intended only for the use of the individual or entity to which it is addressed. Any review, transmission, dissemination to unauthorized persons or other use of the original message and any attachments are strictly prohibited. If you received this electronic transmission in error, please reply to the above-referenced sender about the error and permanently delete this message. Thank you for your cooperation.

Company response to consumer: Closed with explanation