Consumer complaint received 2025-02-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Dear Sir/Madam, I am writing to formally dispute several inaccuracies related to my XXXX XXXX credit account listed under the account number XXXX. After reviewing my credit report, I have identified discrepancies that violate multiple provisions of the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681e ( b ), 1681i, and 1681s-2 ( b ). 
Below is a breakdown of the violations, with explanations, and my demand for {$1000.00} in compensation for each violation under the FCRA : ________________________________________ Violation # 1 : Inaccurate Reporting of Account Status ( 15 U.S.C. 1681e ( b ) ) Date of Violation : XX/XX/XXXX Explanation : The account is reported as " paid in settlement '' and " charge-off '' at the same time, which creates confusion regarding the true status of the account. It is unclear whether the account was fully paid, settled for less than the balance, or written off as a charge-off. According to 15 U.S.C. 1681e ( b ), you are required to report accurate and complete information. This conflicting reporting is inaccurate and misleading to credit reporting agencies and third parties. 
Demand for Compensation : I am seeking {$1000.00} for this violation of the FCRA due to the confusion and potential harm to my creditworthiness. 
________________________________________ Violation # 2 : Failure to Correct Inaccurate Information Following Dispute ( 15 U.S.C. 1681s-2 ( b ) ) Date of Violation : Prior to XX/XX/XXXX ( Dispute comment indicated the account was previously in dispute ) Explanation : The comments indicate that the account was " previously in dispute, '' but there is no clear indication that the dispute was fully investigated or resolved. Under 15 U.S.C. 1681s-2 ( b ), if you receive notice from a consumer reporting agency or directly from me regarding a dispute, you are required to investigate and correct any inaccuracies. The failure to fully resolve or update the status of this dispute is a violation of the law. 
Demand for Compensation : I am seeking {$1000.00} for this violation due to the failure to correct the inaccurate information after the dispute process. 
________________________________________ Violation # 3 : Inaccurate Reporting of Account Delinquency ( 15 U.S.C. 1681i ) Date of Violation : XX/XX/XXXX ( Account shows as " charge-off '' with a payment history spanning into 150+ days past due ) Explanation : The accounts payment history shows delinquencies spanning 30, 60, 90, 120, and 150 days past due, but the status of the account should have been updated following the settlement or charge-off. This may violate 15 U.S.C. 1681i, which mandates that any inaccurate information be corrected and updated after a dispute. If the accounts negative history remained beyond the required reporting period ( 7 years from the date of first delinquency ), it would be a violation of the law. 
Demand for Compensation : I am seeking {$1000.00} for this violation due to the improper and potentially outdated reporting of delinquent payments and charge-off status. 
________________________________________ Violation # 4 : Negative Information Beyond Legal Reporting Period ( 15 U.S.C. 1681c ) Date of Violation : Current ( The charge-off status and past due reporting appear to be outdated based on your reporting timeline ) Explanation : The report lists delinquencies extending to 150+ days, with negative information marked as " charge-off. '' According to 15 U.S.C. 1681c, negative information such as charge-offs should only be reported for 7 years from the date of first delinquency. If the account exceeds this timeframe, the information should be removed. Given that the account was opened in XX/XX/XXXX, this extended negative reporting violates the law. 
Demand for Compensation : I am seeking {$1000.00} for this violation for the potential removal of outdated information from my credit report. 
________________________________________ Violation # 5 : Failure to Notify of Adverse Action ( 15 U.S.C. 1681m ) Date of Violation : Throughout the life of the account Explanation : If XXXX XXXX took any adverse actions ( such as denying credit or increasing interest rates ) based on inaccurate information reported to the credit bureaus, 15 U.S.C. 1681m requires that you notify me of such actions. There is no indication that I received such notification, potentially violating this section of the FCRA. 
Demand for Compensation : I am seeking {$1000.00} for this violation due to a failure to notify me of adverse action if applicable. 
________________________________________ Resolution Demand : I request that you immediately : 1. Correct the conflicting information regarding the status of this account ( whether " paid in settlement '' or " charge-off '' ).

2. Fully investigate and resolve any prior disputes related to this account, ensuring that my credit report accurately reflects the accounts current status.

3. Update the account to reflect the accurate dates and remove any outdated information exceeding the legal reporting period.

4. Provide me with a formal response detailing the corrections made to my credit report.

5. Provide compensation in the amount of {$5000.00} ( for 5 separate violations at {$1000.00} each ).

Should these violations not be corrected within 30 days of the receipt of this letter, I will proceed with filing complaints and may pursue legal action to recover damages, including but not limited to the compensation requested. 
Please acknowledge receipt of this dispute and provide me with confirmation when completed. 
Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation