Consumer complaint received 2025-07-22 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: TX

Complaint narrative:
XXXX XXXX, XXXX XXXX XXXX, emailed me on XX/XX/XXXX with XXXX documents, claiming that they justified the wrongful debt. I emailed her back the same day with the following message : XXXX, As sent to XXXX, XXXX many times already, this alleged debt is void as per Sec XXXX of the Texas XXXX XXXX. This is also referenced on pages XXXX and XXXX of the lease in question, for which I am in possession of the original and full document. As such, this is an invalid debt and should be removed immediately and with haste. Not only is this continuing to impact me in my day-to-day life, but it also continues to impact me financially. If this continues to be falsely reported, I will seek compensation for these hardships. 

XXXX XXXX was provided with the documentation necessary, informed of the situation many many months before XX/XX/year>, and even coronated the fixing of the back door when it was kicked in by my assailant at XXXX AM, the morning I went to court against him. This has all been corroborated by not only the local police department, the women 's center of XXXX Texas, but also by the assistant district attorney. 

Not only is XXXX, XXXX knowingly and willfully continuing to cause the mental and financial damages to myself during this time with this false claim of debt, but the attached 'Itemization of XXXX XXXX ' is not even properly calculated, which should be immediate removal from any and all credit reporting agencies. As such, this is again a continued oversight and overreach by XXXX XXXX XXXX, for if XXXX XXXX XXXX took the time to review the documents they are alleging that I am in debt for, they would see the {$1100.00} security deposit, and how it is not applied to the alleged debt. Furthermore, as defined in paragraph XXXX, section c - I not only gave over XXXX  days when I legally was not required to as my XXXX  was an occupant, but I also surrendered the property before XX/XX/year>, as defined in paragraph XXXX, section B, numbered ( XXXX ), subsection ( b ) by returning the keys and access devices to the landlord. 

Again, this can be corroborated by local law enforcement, the local women 's center and their advocates, the assistant DA, my XXXX  that I connected with through the women 's center, etc. 

Furthermore, I question the validity of the documents you have provided. The original print that I have does not have any information listed for any person on page XXXX, where not only is the information blank, but the initials are also obviously different from the ones on the provided copy. This further points to XXXX XXXX XXXX and your knowing and willful intent to harm me as a consumer and my credit with these false claims. 

If this matter is not resolved in the complete deletion of this account from my credit report, not only will this continue to violate of Texas XXXX XXXX Sec. XXXX, but it will also fall under subsections XXXX, F, and G. 

I am attaching a copy of the section referenced, copied from https : XXXX in good faith.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation