Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I am submitting this formal complaint against TransUnion, Equifax, and Experian for their failure to conduct proper and thorough reinvestigations as req

uired by federal law under the Fair Credit Reporting Act ( FCRA ), specifically under 15 U.S.C. 1681i ( a ) and related provisions of the Code of Federal Regulations ( 12 CFR Part 1022 ). Despite submitting verified documentation, including electronic IRS tax transcripts and official copies of Form 1099-C filed for the following accounts, these credit reporting agencies ( CRAs ) continue to inaccurately report outstanding balances and derogatory remarks : XXXX XXXX XXXX XXXXXXXX XXXX  : Account beginning in XXXX with a balance of {$21000.00} XXXX. XXXX XXXX XXXX XXXX XXXX  : Account beginning in XXXX with a balance of {$8800.00} XXXX. XXXXXXXX XXXX XXXX XXXX Accounts : Account beginning in XXXX with a balance of {$11000.00} Account XXXX  in XXXX with a balance of {$970.00} XXXX. XXXX XXXX XXXX XXXX Account : Account beginning in XXXX with a balance of {$1300.00} The credit card accounts are inaccurately reported as " charged off, written off '' and the collections account reporting an outstanding balance despite the submission of tax records indicating cancellation of debt through Form 1099-C filings.

Violations of the FCRA ( 15 U.S.C. 1681i ( a ) ) : Failure to Conduct a Proper Reinvestigation : Upon receipt of my dispute and supporting documentation, TransUnion, Equifax, and Experian were required by law to conduct a reasonable reinvestigation with the furnishers of information to ensure maximum accuracy. This obligation includes verifying and correcting inaccuracies. 

Inaccurate Reporting : The continued reporting of these accounts with outstanding balances contradicts the documented Form 1099-C filings, violati

ng the duty to maintain accurate consumer information under the FCRA ( 15 U.S.C. 1681e ( b ) ). Failure to Provide Investigation Documentation : These CRAs have failed to furnish proof of reinvestigations, including all communications and documentation exchanged with the furnishers of information as required under the FCRA and 12 CFR 1022.43. Agency Accountability and Precedent : It is worth noting that the CFPB is currently litigating against Experian and Equifax for their inadequate investigation practices, highlighting the persistent issues within these agencies that undermine consumer rights and federal regulations. 

Ongoing Inaccuracies : Below is a summary of the current reporting discrepancies : Experian : Still willfully reporting four of the five accounts with balances and derogatory remarks, including the XXXX, XXXXXXXX XXXX XXXX XXXX XXXX credit card accounts. 
XXXX : Reporting the XXXXXXXX XXXX account with a balance of {$0.00} but inaccurately reporting four other accounts. 
XXXX : Reporting four accounts inaccurately with no late payments listed, in contrast to the reporting practices of Experian and XXXX. 

Demand for Immediate Corrective Action : I am formally demanding the following : 1. Immediate deletion of the accounts listed above from my credit reports due to inaccurate and defamatory reporting.

2. Another reinvestigation to be conducted and Proof of such reinvestigation, including all communications and documentation exchanged with the furnishers of information. 
XXXX. Statutory damages of {$1000.00} per willful violation of the FCRA, pursuant to 15 U.S.C. 1681n.

The current reporting practices undermine federal law and IRS regulations. I trust that the CFPB will hold TransUnion, Equifax, and Experian accountable for these violations and ensure compliance with consumer protection laws.

Please find attached documentation to support my complaint, including IRS tax transcripts, Form 1099-C filings and credit reports from Experian, TransUnion, and Equifax. 

Thank you for your attention to this matter and your efforts in safeguarding consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation