Consumer complaint received 2025-06-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem with forgiveness, cancellation, or discharge
Company: EdFinancial Services
State: WA

Complaint narrative:
I am writing to formally dispute inaccurate, incomplete, and unverifiable information regarding my student loans that appears on my consumer report. Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., you are required to conduct a reasonable reinvestigation of any disputed information. However, the continued failure to comply with this obligation, as evidenced by recent legal action against credit reporting agencies, constitutes a direct violation of federal law. 

The Consumer Financial Protection Bureau ( CFPB ) has sued both XXXX XXXX XXXX for conducting sham investigations, failing to properly verify disputed information, and misleading consumers regarding their rights. This lawsuit confirms what many consumers, including myself, have experienced firsthandan outright refusal to conduct a lawful, good-faith reinvestigation as required under the FCRA. 

Violation of Federal Law Your failure to verify the accuracy of the disputed student loan information violates the following FCRA provisions : 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Mandates that a credit reporting agency conduct a reasonable reinvestigation when a consumer disputes the accuracy of any item.

15 U.S.C. 1681i ( a ) ( 5 ) ( A ) : Requires that any information that can not be verified must be deleted from the consumer 's file. The burden is on you and the furnisher to prove the legitimacy of the reported data, not on the consumer to disprove it.

15 U.S.C. 1681e ( b ) : Requires that credit reporting agencies maintain maximum possible accuracy in consumer reports. Failure to conduct a substantive investigation breaches this requirement. 
15 U.S.C. 1681s-2 ( b ) : Requires data furnishers to conduct a reasonable investigation once a dispute is received. Reporting unverified information constitutes willful negligence.

Demand for Immediate Deletion Since the agency has failed to meet the legal standard of a reasonable investigation, and in light of the CFPBs action against XXXX XXXX XXXX  for fraudulent and deceptive dispute handling practices, I am demanding the immediate deletion of the following inaccurate, unverified, and disputed student loan accounts from my consumer report : Account Name Account Number Issue Date of Last Activity XXXX XXXX XXXX Servicer [ Account # XXXX ] Inaccurate reporting ; unverifiable [ XX/XX/XXXX ] XXXX XXXX Loan Provider [ Account # XXXX ] Unauthorized furnishing of data [ XX/XX/XXXX ] If you can not verify this information with competent, legally admissible evidence, you are required by law to delete it under 15 U.S.C. 1681i ( a ) ( 5 ) ( A ).

Legal Action & Consequences for Non-Compliance Failure to comply with this request within the statutory XXXX period will leave me with no choice but to escalate this matter by : Failure to comply with this request within the statutory XXXX period will leave me with no choice but to escalate this matter by : Filing formal complaints with the CFPB, the Federal Trade Commission ( FTC ) , and my states Attorney Generals Office regarding your continued violations of federal consumer protection laws and infractions outlined in this letter. 
Demanding immediate dismissal and removal of the disputed student loan accounts due to your failure to comply with the Fair Credit Reporting Act ( FCRA ) and other consumer protection statutes. 
Pursuing legal remedies, including actual damages, statutory damages of up to {$1000.00} per violation, punitive damages, and attorneys fees under 15 U.S.C. 1681n for willful noncompliance and 15 U.S.C. 1681o for negligent noncompliance. 
Initiating a class action lawsuit, if appropriate, based on systemic issues with your dispute handling practices, as identified in the CFPBs legal action against other reporting agencies. 
I demand that you immediately and permanently delete the disputed accounts from my credit report due to your repeated and willful infractions of federal law. This includes the dismissal and removal of any reference to these student loans. Failure to act will provide further evidence of your noncompliance and disregard for your obligations under the law. 

This is your final opportunity to rectify this matter. I expect a written confirmation of dismissal and removal of the accounts within the legally required timeframe.

Company response to consumer: Closed with explanation