Consumer complaint received 2025-03-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Affirm Holdings, Inc
State: FL

Complaint narrative:
I am writing to formally dispute the reporting of my account ( # XXXX ) with your organization. This account is being reported inaccurately and violates my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. I demand immediate correction of these errors or removal of the account from my credit report. 

Account Information Creditor Name : AFFIRM INC Account Number : XXXX Date Opened : XX/XX/XXXX Balance : {$360.00} Status : Derogatory ( Collection/Chargeoff ) Last Reported : XX/XX/XXXX Date of Last Payment : XX/XX/XXXX Violations of the FCRA Inaccurate Reporting 15 U.S.C. 1681s-2 ( a ) : The account is being reported as a charge-off with a balance of {$360.00}, but there is no evidence that this debt is valid or that I was adequately notified. This violates 15 U.S.C. 1681s-2 ( a ), which requires creditors to provide accurate and complete information to credit bureaus.

Failure to Investigate Disputes 15 U.S.C. 1681s-2 ( b ) : I have attempted to dispute these inaccuracies directly with your organization and the credit bureaus, but the errors have not been corrected. This violates 15 U.S.C. 1681s-2 ( b ), requiring creditors to investigate disputes and correct inaccuracies promptly.

Failure to Provide Proper Notice 15 U.S.C. 1681c ( f ) : I was not given proper notice of this debt being reported to the credit bureaus, as required by 15 U.S.C. 1681c ( f ). This law mandates that creditors notify consumers of negative information being reported.

Failure to Update Information 15 U.S.C. 1681c ( a ) : The account is being reported as a charge-off, but there is no evidence that the debt is valid or that I was notified correctly. This violates 15 U.S.C. 1681c ( a ), which requires creditors to update information to reflect the account 's current status. 

Legal Precedent In the case of XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ), the court held that creditors are responsible under the FCRA to investigate consumer disputes and correct inaccuracies in credit reporting. The court ruled that the creditors failure to conduct a reasonable investigation was a violation of the FCRA. 

This case directly supports my claim that your organization, as a creditor, must ensure the accuracy of the information you report and correct any errors upon notification. 



AFFIRM INC - XXXX XXXX XXXX Account # : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX Account Status : XXXX Derogatory Account Type : XXXX Installment Balance Owed : XXXX {$240.00} Credit Limit : XXXX {$0.00} Creditor Remarks : XXXX First payment never received. The credit grantor reported the unpaid balance as a loss. 
Creditor Type : - Unsecured loan Date Opened : XXXX XX/XX/XXXX Date of Last Activity : XXXX Date Reported : - XXXX High Balance : XXXX {$210.00} Last Payment : XXXX - Payment Amount : XXXX {$0.00} Past Due Amount : XXXX {$240.00} Payment Status : XXXX Collection/Chargeoff Term Length : XXXX XXXX I was reviewing my credit report and saw that the account AFFIRM INC with the number XXXX is incorrectly listed as Collection/Chargeoff. You reported it as opened on XX/XX/XXXX with a last activity date of XX/XX/XXXX, but this is wrong. 
This error affects my ability to reach my financial goals, like securing a loan or improving my credit score. Please delete this account from my report and provide proof that I owe {$240.00} because I dont believe I do. 
Thank you for addressing this matter. 
Also, see the image above for AFFIRM INC ( XXXX XXXX XXXX XXXX XXXXXXXX ). Ive highlighted and circled additional areas of concern. 
Upon inspecting the XXXX XXXX ( XXXX ), it was found to be exhibiting {$0.00}. I believe we have some issues with accuracy and compliance regarding this account. I challenge you to prove this account 's accuracy and reporting practices with proof from XXXX XXXX standards. If applicable compliance standards are not followed, my records may contain inaccurate information about myself, which will affect future loans or decisions made based on those wrong assumptions. 
Upon inspecting Date of Last Activity ( XXXX ) exhibiting XX/XX/XXXX. These discrepancies are alarming ; I'm confident you'll resolve them quickly. Please review the account with a fine tooth comb, as something isn't quite right here! The data seems inaccurate or inconsistent with established reporting standards of the XXXX. 
Upon inspecting XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, I am writing to ask for your help in reviewing this account. The data appears inaccurate or inconsistent with established reporting standards of the XXXX, so I would like you to review it again and ensure everything is true/ accurate about what's going on here before accepting its accuracy as fact! If there are any discrepancies when checking out these claims, please remove me from consideration immediately because nothing can be worth doing at less than 100 % I want to bring to your attention XXXX XXXX ( XXXX ) reporting {$240.00}. The data for this account appears to be inaccurate or inconsistent with established reporting standards of the XXXX. I would like you to review it again and prove that everything is true, accurate, complete ( in time ), verified & compliant with all requirements- if not, please remove my profile! 
Viewing Term Length ( XXXX ) demonstrating XXXX. I am having trouble understanding some aspects of this account that I am having difficulty understanding because its inaccurate. Can you provide more information about your process for ensuring 100 % compliance across all areas? 
Viewing Creditor Type ( - ) demonstrating Unsecured loan. I am writing to inform you that the data for this account appears inconsistent or inaccurate with established reporting standards. I want to request a review of your information and prove its accuracy, completeness & timeliness before adding it to my profile. I have looked over some aspects of CDIA requirements to ensure there are no discrepancies when reviewing accounts such as these ; please provide me more details on what is relevant so we can ensure 100 % compliance across all areas! 
AFFIRM INC - XXXX XXXX XXXX Account # : XXXX Payment XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Account XXXX XXXX Individual Account Status : XXXX Derogatory Account Type : XXXX Installment Balance Owed : XXXX {$360.00} Credit Limit : Creditor Remarks : Unpaid balance reported as a loss by XXXX {$0.00} XXXX the credit grantor. 
Creditor Type : - Date of Last Activity : XXXX XX/XX/XXXX Last Payment : XXXX XX/XX/XXXX Payment Amount : XXXX {$0.00} Term Length : XXXX XXXX Date Opened : Unsecured loan XXXX XX/XX/XXXX Date Reported : - XX/XX/XXXX High Balance : XXXX {$340.00} Past Due Amount : XXXX {$360.00} Payment Status : XXXX Collection/Chargeoff I am writing to dispute the inaccurate reporting of the account AFFIRM INC with the number XXXX on my credit report. According to your records, the account is listed as Collection/Chargeoff, opened on XX/XX/XXXX, with the date of last activity shown as XX/XX/XXXX and last verified as XX/XX/XXXX. This information is incorrect, and I demand that this account be deleted from my credit report. 
The Fair Credit Reporting Act, under 15 U.S.C. 1681s-2, mandates that credit reporting agencies maintain accurate information. Therefore, I request that you provide the documentation and verification used to confirm this accounts accuracy and proof of the {$360.00}, which I dispute. 
The need for accurate reporting is clearly outlined in XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX XXXXXXXX ), where the court held that credit reporting agencies are responsible for ensuring consumer reports ' accuracy and must promptly correct or delete inaccurate information. 
Additionally, in XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX ), the court ruled that a failure to maintain accurate information constitutes a breach of duty, further emphasizing the responsibility of credit agencies to act on consumer disputes. 
Given these precedents, I expect you to take immediate corrective action. 












Also, see the image above for AFFIRM INC ( XXXX ) XXXX ( XXXX ). Ive highlighted and circled additional areas of concern. 
Bring to your attention the high balance ( XXXX ) report of {$340.00}. This account is inaccurate because it doesn't follow the required standards. I challenge you to prove that this account and your reporting practices and process are perfect and complete. That includes following the Credit Reporting Industry 's XXXX XXXX Format standards. If you can't do that, my credit report and your reporting are inaccurate. 
Lets examine the payment amount ( XXXX ), which is {$0.00}. That's not quite right. What is your current level of compliance with XXXX  standards? I noticed that you have not adhered to all reporting requirements. Please review the information on file and prove its accuracy. I am demanding that you comply with the standards of XXXX reporting requirements or remove my information from this account immediately! 
Lets examine Date Opened ( XXXX ) showing XX/XX/XXXX. XXXX XXXX requires that all reported information be accurate and up-to-date. There have been some errors in this account, which calls into question the integrity of everything else reported here!

Company response to consumer: Closed with explanation