Consumer complaint received 2024-09-16 00:00:00
Product: Debt collection — Mortgage debt
Issue: Took or threatened to take negative or legal action — Collected or attempted to collect exempt funds
Company: Shellpoint Partners, LLC
State: CO

Complaint narrative:
Introduction : Specialized Loan Servicing ( " SLS '' ) who is under Consent Order XXXX for rushing foreclosure action against Colorado homeowners has rebranded as XXXX  dba Shellpoint and XXXX violating the Consent Order. SLS/Shellpoint is rushing foreclosure against Colorado Residents , failing to correct known billing errors, failing to comply with Regulation X and Z, and violating other consumer protection rights.

Additionally, SLS and Shellpoint have both filed legal action under each name to collect on the same debt for amounts that differ by over {$32000.00} - based on the exact same alleged debt account. This speaks to the way their accounting practices are wrong but they refuse to do a full loan accounting or discharge the debt under Regulation Z like their Consent Order demands they do ( see request to discharge ). 

Violations : 1. SLS got a summary judgment for {$200000.00} by committing perjury in XXXX XXXX case XXXX. They then sneakily filed a separate foreclosure claiming {$180000.00} is owed ( case XXXX - XXXX ), without collecting on the summary judgment. Are they going to vacate the summary judgment or do they intend to double collect? 
To date, Shellpoint has not told me they filed a Notice of Election and Demand, but I found about it. Shellpoint did not send XXXX, XXXX or XXXX notice under the XXXX process nor did they inform me they intended to file a XXXX  separate from the summary judgment that came out of nowhere. 

Instead of complying with XXXX/foreclosure notices, Shellpoint used trickery by sending me a notice saying I have until XX/XX/XXXX to respond. This way, they waste of month to trick me to not responding to the XXXX for over a month. Again, I still have not been formally notified that Shellpoint has taken foreclosure action against me. This violates the XXXX consent order. I request that they be formally admonished by CFPB for violating the consent order under a new name and be fined. 

XXXX. Shellpoint has confiscated over {$9000.00} in an insurance payout from XXXX having a major hailstorm XX/XX/XXXX and is holding up the remaining insurance payment to total over {$16000.00} contingent on repairs beginning. XXXX XXXX XXXX keeping the money without fixing the broken windows or doing. When will they send the funds to XXXX? The check was supposed to be endorsed and sent to XXXX XXXX to fix the home. Instead they kept the money. Here are the details : Claim Information Insured : SPECIALIZED LOAN SERVICING LLC Claim Number : XXXX Additional Name : XXXX XXXX XXXX Policy Number : XXXX Cause of Loss : Hail Date of Loss : XXXX Loan Number : XXXX Reported Date : XXXX XXXX XXXX XXXX XXXX XXXX  Cost : {$16000.00} Deductible : {$2000.00} Recoverable Depreciation : {$5500.00} Non-recoverable Depreciation : {$0.00} Previous Payments : {$0.00} Total Payment Amount : {$9400.00} Date Issued : XX/XX/XXXX Payment Made Payable to : XXXX XXXX XXXX XXXX  For the account of XXXX XXXX XXXX Payment Mailed to XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX Here are the contradictory amount SLS and Shellpoint claim to be owed ; including swearing under oath. SLS and Shellpoint can be connected by the sworn statement from XXXX XXXX who is an executive at SLS/Shellpoint Contradictory Amounts Owed from SLS/ShellpoinXXXX to prove grounds for recession under TILA Regulation Z Misrepresentation. Right to recession was previously filed but ignored. SLS/Shellpoint has 10 days to correct billing errors via a full loan accounting or XXXX XXXX XXXX XXXX right to rescission of signatures from a agreement ( previously done ) are again being done again whereby there should be loan discharge. 


DATE AND SOURCE AMOUNT CLAIMED TO BE OWED XXXX ) XX/XX/XXXX {$200000.00} Credit Report XXXX ) XX/XX/XXXX ( sworn statement ) XXXX XXXX XXXXXXXX XXXX  - Newrez LLC dba Shellpoint claims {$190000.00} XXXX XXXXXXXX XXXX XXXX XXXX ( SLS ) amount as of XX/XX/XXXX XX/XX/XXXX ( multiple correspondences ) XXXX ) XXXX XXXX XXXXXXXX XXXX {$200000.00} ( claimed under oath ) ( Case XXXX ) XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ( TX ) {$210000.00} ( sent via US Mail which may be financial mail fraud ) XXXX ) Shellpoint Presentment XX/XX/XXXX {$27000.00} ( sent via XXXX Mail ) ( Mortgage Statement ) XXXX ) XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX ( CO ) {$180000.00} Claim to File Foreclosure Case XXXX XXXX These contradictory amounts must be clarified mathematically via a full loan accounting or through loan discharge. 

Additionally, Shellpoint is violating a trademark by using the name XXXX XXXX XXXX without paying the license fee. They have been put on notice and sent the licensing agreement for {$300000.00} per usage for a license or will have to pay a penalty of {>= $1,000,000} per usage for willful negligence to comply with proper usage of a trademark. 

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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation