Consumer complaint received 2026-04-14 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: CA

Complaint narrative:
Complaint Against Coinbase Restriction of Customer Funds Without Resolution I am filing a complaint against Coinbase regarding ongoing restrictions placed on my account that prevent me from accessing and/or transferring my digital assets. Coinbase has repeatedly informed me that my account is restricted due to suspicious activity or potential fraud. However, they have refused to provide any specific details about the nature of the concern. I have fully complied with all of their requests, including identity verification, confirmation of my transactions, and adherence to their transfer limits to a third-party wallet. Despite my compliance, Coinbase continues to restrict my ability to transfer or withdraw my own assets, which were previously bought and paid for through Coinbase at a premium. I have been given general timeframes ranging from 3 days up to 30 days ; however, these restrictions persist without meaningful updates or a clear resolution. Many transfer attempts have also failed, even though I have followed all instructions provided by Coinbase. At this point : My identity has been verified multiple times My transactions are legitimate and accounted for Coinbase has not provided a clear explanation or path to resolution My funds remain inaccessible or very difficult to transfer in a timely manner This ongoing restriction is causing financial harm and uncertainty. While I understand the need for fraud prevention measures, Coinbases actions appear excessive and indefinite, with no transparency or reasonable timeline for resolution. I am requesting that Coinbase : 1. Provide a clear explanation for the restriction on my account 2. Complete their review promptly 3. Restore full access to my account and allow me to transfer my assets without further delay If there is a legitimate reason for continued restriction, I request a detailed explanation along with a firm timeline for resolution. I respectfully ask the Consumer Financial Protection Bureau to investigate this matter and assist in ensuring that my access to my funds is restored in a timely and fair manner. Timeline of Events : First transfer amount : {$50000.00} ( XXXX ) XX/XX/year> On that same day, a restriction was placed on my account until XX/XX/year>. A second email, also dated XX/XX/year>, stated that my account was disabled until XX/XX/year> ( see attached emails ). After contacting customer service via chat, I was informed that a new restriction ( limit ) of {$5000.00} per 24-hour period had been placed on my account for my protection. I was notified that I could continue purchases and sales of my assets, but any sending or transferring would be restricted. No explanation was provided. Therefore, I began the process of transferring amounts at or below {$5000.00} to my personal cold wallet storage for additional safety and flexibility. While adhering to this 24-hour restriction, I began receiving emails from Coinbase stating that transfers had either failed, been restricted, or were placed on hold for an additional 72 hours. Again, no explanation was provided other than that it was for my safety ( see attached emails regarding failures, delays, and restrictions ). I have made reasonable efforts to contact Coinbase through their online chat and have requested phone calls on several occasions, all of which have resulted in further delays and potential financial harm. I find it concerning that Coinbase places no restrictions on my ability to buy, sell, or convert my assets to cashactivities from which they profityet restricts my ability to transfer my assets to another storage or custodial platform. They have imposed limits on transfer amounts and timing and, as of today, ( XX/XX/year> ) Coinbase has halted all transfers. Therefore, I request that Coinbase lift all restrictions and allow me to send my assets to a destination or destinations of my choice, and allow me to close my Coinbase account if I choose to do so without cashing out my current assets. ( XXXX, XXXX, XXXX, XXXX, XXXX ) Current ( today ) total dollar amount of my assets with Coinbase {$62000.00} I wish to transfer.. Sincerely, XXXX XXXX Case numbers : XXXX XXXX XXXX

Company response to consumer: Closed with explanation