Consumer complaint received 2025-06-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EdFinancial Services
State: NY

Complaint narrative:
Part 1 : EdFinancial Services False Delinquency Reporting ( XXXX XXXX ) In XX/XX/XXXX, EdFinancial falsely reported my student loan account as 90 days past due to credit bureaus even though all my payments were made on time. Upon inquiry, they admitted it was an internal servicing error. Despite that, the negative mark remained on my credit reports until XX/XX/XXXX nearly 3 months of incorrect and damaging information. 

This dropped my credit score from approximately XXXX to XXXX, causing significant emotional distress and derailing a critical business opportunity. I was in the process of securing an {$800000.00} business loan to launch a dental clinic. Although the lender had pulled my credit just before the drop, the sudden score collapse caused hesitation and delay. I ultimately lost the project, which directly impacted my professional livelihood and financial future. 

Even now, my credit score has only partially recovered reaching XXXX but has never returned to its original level. 

These actions violated the Fair Credit Reporting Act ( FCRA ) : 607 ( b ) : Failure to ensure maximum possible accuracy 611 : Failure to reasonably investigate and correct errors Part 2 : XXXX XXXX False {$50.00} Collection Account ( XX/XX/XXXX ) In XX/XX/XXXX, I cancelled my internet service with XXXX XXXX ( XXXX XXXX XXXX, XXXX ). Nonetheless, they improperly billed me {$50.00} for a new cycle and later sent this amount to collections even though I had been told over the phone in XXXX that the account was clear. 

In XX/XX/XXXX, I noticed the false collection account on my credit report, listed by XXXX XXXX XXXX XXXX XXXX. I immediately contacted XXXX again, and they admitted it was their error. They promised to fix it but by then, the account had already been reported to credit bureaus, compounding the damage from EdFinancial 's earlier mistake and further impeding my credit recovery. 

Again, this violated the FCRA : 607 ( b ) : Furnishing inaccurate data 623 ( a ) ( 1 ) : Furnishing information with actual knowledge of errors 611 : Failure to correct disputes promptly and properly Part 3 : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) I reached out to XXXX Bank to inquire about the collection, but was unknowingly connected to XXXX XXXX XXXX XXXX XXXX, the collection agency Astound had used. The representative : Did not identify themselves or the company Spoke in a condescending and unprofessional tone Said things like Who else are you going to talk to XXXX?, making me feel humiliated and confused when I simply asked what to do next I was not told I was speaking to a collector, was not offered verification of the debt, and the tone was patronizing and aggressive behavior that caused additional emotional stress and confusion. 

This likely violated the Fair Debt Collection Practices Act ( FDCPA ) : 806 : Harassment and abuse via tone and communication 807 : Failure to clearly disclose identity or debt nature 809 : Not providing proper identification or verification

Company response to consumer: Closed with explanation