Consumer complaint received 2024-11-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
Dear CFPB, I am filing a complaint against Equifax for its inadequate response to disputes regarding the XXXX XXXX XXXX XXXX, and XXXX XXXX accounts on my credit report. Despite submitting detailed dispute letters and requesting specific verification documentation, Equifax continues to report these accounts as verified without providing necessary documentation, such as debt validation, original contracts, purchase agreements, or a comprehensive investigation report. Equifaxs responses have also included repeated, unfounded claims that I failed to provide adequate identification, despite my supplying complete identifying information with each submission. This pattern of stalling appears to be an attempt to avoid investigating and resolving the issues I have raised. This failure to conduct a proper investigation violates the Fair Credit Reporting Act ( FCRA ) and Texas consumer protection laws. 

Here is a summary of each disputed account and Equifaxs inadequate responses : XXXX. XXXX XXXX XXXX XXXX Account XXXX XXXXXXXX I formally disputed the Bounce AI account with Equifax due to several clear discrepancies, yet Equifax has not provided adequate documentation to verify the accounts accuracy. The issues with this account include : Inconsistent Dates and Impossible Timeline : The Date of First Delinquency is reported as XX/XX/XXXX, while the account was reportedly opened in XX/XX/XXXX. This discrepancy indicates an impossible timeline, but Equifax has not corrected it. 
Outdated Balance Reporting : The account has been reported with a static balance of {$5300.00} without updates since XXXX, contrary to FCRA Section 605 ( a ) ( 5 ), which requires accurate and regularly updated reporting. 
Incomplete Payment History : The account has several months of missing payment data, which makes it unverifiable. 

In my dispute letter, I requested Equifax to provide : Proof of debt from the original creditor or documentation validating the XXXX XXXX  account. 
The original contract or a purchase agreement showing the transfer of debt. 
A detailed investigation report on how Equifax verified this accounts accuracy. 

Equifax has failed to provide any of the requested documents or clarification on this accounts reporting. 

XXXX. XXXX XXXX Account XXXX XXXXXXXX The XXXX XXXX account also contains inaccuracies, which I have highlighted in my dispute letters. Equifax continues to report this account as verified despite the unresolved issues : Charge-Off Status and Balance Verification : This account is inaccurately reported as charged-off with a balance of {$6900.00}. I requested Equifax to : Provide proof of debt validation from XXXX XXXX. 
Supply a copy of the original contract confirming my liability for this balance. 
Issue a detailed investigation report describing how Equifax verified the accounts charge-off status. 

Equifax has not responded with any documentation that substantiates the reported balance or charge-off status, despite my multiple dispute requests. 

XXXX. XXXX XXXX Account # XXXX The XXXX XXXX account also reflects discrepancies in its reported balance and charge-off status. Despite my detailed dispute submissions, Equifax has failed to substantiate its reporting : Balance and Charge-Off Status Verification : The account is marked as charged-off with a balance due. In my dispute letters, I requested Equifax to : Provide debt verification directly from XXXX XXXX. 
Supply the original contract establishing my responsibility for this debt. 
Deliver a purchase agreement and detailed investigation report demonstrating Equifaxs verification process. 

To date, Equifax has not supplied any supporting documentation or proof from XXXX XXXX, despite my repeated requests. 

XXXX. Repeated Claims of Missing Identification In every response I receive from Equifax, they claim I failed to provide adequate identification information, despite my attaching all required identification, including a government-issued ID, proof of address, and supporting account details. These claims of missing identification are unfounded, as all requested identifying documents have been included in each dispute letter. This repeated assertion by Equifax suggests an intentional attempt to delay or avoid fulfilling its legal obligation to investigate my disputes thoroughly. Such a pattern constitutes an abuse of the dispute process and a violation of FCRA requirements for reasonable investigation.

Company response to consumer: Closed with non-monetary relief