Consumer complaint received 2025-04-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: MD

Complaint narrative:
XXXX XXXX XXXX FOR XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( CARRINGTON MORTGAGE SERVICES ) DEFENDANT : [ XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TO STAY IN HOME AND CANCEL XXXX  DATE WHICH IS TUESDAY XXXX XX/XX/XXXX DEFENDANT MOTION FOR A TEMOPORARY STAY OF XXXX  SALE PENDING FULL HEARING ON DEFENDANRS MOTION TO STAY AND DISMISS THIS XXXX  ACTION Hello My name is XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX ) approve us for a Forbeance Plan based on us being effected by XXXX. Once I XXXX XXXX. and XXXX XXXX was called back to work I contacted XXXX XXXX and stated that I am able to start back to pay our Mortgage, XXXX stated at the time that we would have to pay the back pay of {$20000.00}. As a owner of this home that I purchased at XXXX old now being XXXX of age I never heard of such. I asked how are we to pay-the amount that has been old when we were nor employed during XXXX. I request to have what was old to have rolled on the back and XXXX stated that is could not be done. 
So I reached out to my XXXX XXXX to request for funding was only able to get {$15000.00}. Reached backed out to XXXX to make the offer and they stated that they needed the full amount. 

Your honor how was that possible so I ask what are my other options and XXXX stated that I can file for a Modification which I did however I would have to set up for a payment plan. Now were into XXXX and XXXX has had me on a total of almost XXXX different payment plans and I have made payments in the amount of {$2500.00} which has been a total of XXXX dollars. Once my Modification was approved XXXX would send me forms I would fill it out and send it in and XXXX stated that they have never received it. So in the month of XX/XX/XXXX I filed for a hearing to take XXXX to XXXX so I can start to pay my mortgage so I would not keep being stressed out by being on a payment plan. 

On XX/XX/XXXX on Zoom I spoke with the Judge and the other party who represented XXXX they stated they are not sure why XXXX keeps closing my case I stated reason for MONEY GAIN, DEMOGRAPHICS, and the DIVERSITY which is growing in my community. The Judge ruled in I XXXX XXXX and XXXX XXXX XXXX favor and was told to resubmit the documents for modification which included the forms from XXXX, bank statements, pay stubs, copy of utility bills and also reach out to XXXX XXXX for mortgage assistance providing the same documents. Once I resubmitted the documents to Carrington Mortgage Services the company continued to have me on a payment plan without modification approval but closed it again for unknown reason.

Carrington Mortgage Services want to sell my home and I have been owning my home for almost XXXX I am the first homeowner in my family we have memories and we can afford or mortgage I just want to pay my mortgage and XXXX XXXX not allowing me. 

On XXXX  XXXX XX/XX/XXXXXXXX XXXX XXXXXXXX I filed EMERGENCY MOTION TO STAY IN HOME AND CANCEL XXXX  DATE WHICH IS XXXX  XXXX XX/XX/XXXX DEFENDANT MOTION FOR A TEMOPORARY STAY OF XXXX  SALE PENDING FULL HEARING ON DEFENDANRS MOTION TO STAY AND DISMISS THIS XXXX  ACTION. 

I am a mom, wife grandmother and I do not want to lose my home. 
XXXX has been known for fraud and have many bad reviews, I have reached out to my bank to file for refinance. I have over {$200000.00} in equity my spouse has served the XXXX and we both work for the XXXX and XXXX we are Spiritual people and believe our home will be saved. I have continued to provide all documentation All I want to do is pay my mortgage, Finally on XXXX XX/XX/XXXX we were schedule for another ZOOM call during that time XXXX was not prepared which the judge reschedule for XXXX XXXX. I received a letter from the court stating the date has been cancelled and it has been rescheduled for the XXXX XX/XX/XXXX which I thought that it would have a chance to speak on how the background history that we have been having with XXXX. When I contacted XXXX XXXX XXXX and he stated for me to contact XXXX to have it cancelled and resubmit my documents XXXX XXXX XXXX would not speak to me and told me to reach back out to the Plaintiff on XXXX XX/XX/XXXX I spoke to XXXX XXXX he was very nice however he could not give me any assistance because of representing XXXX. 

I called XXXX XXXX and spoke to XXXX in the Mortgage Forclosure office she provided me assistance to file an emergency to stay in my home and I would have to report to the law Library and XXXX XXXX the Librarian has been so helpful. 

I pleaded with you XXXX to accept my XXXX request for me and my family to remain in our home. We can afford the mortgage and I ask that when you read this letter you can understand my pain and hear my cry. 

Thank you so much for you time and assistance my family and greatly appreciate. I will continue to stay Blessed and Highly Favored.

Company response to consumer: Closed with explanation