Consumer complaint received 2021-01-05 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Incorrect information on your report — Account information incorrect
Company: General Motors Financial Company, Inc.
State: IN

Complaint narrative:
The account with GM Financial for {$3700.00} and reporting as 3 charge offs is inaccurate. This account is in regards to a XXXX XXXX XXXX XXXX XXXX  that I leased through GM Financial on XX/XX/XXXX. This lease was set to terminate in XX/XX/XXXX. I traded this vehicle at XXXX XXXX XXXX XXXX in XX/XX/XXXX for a XXXX XXXX XXXX. The vehicle was left with XXXX XXXX XXXX at this time. Recently, I have been working towards repairing my credit in the hopes of obtaining a mortgage in the next few years and upon reviewing my report I noticed that I still had a balance remaining with GM. I reached out to GM on XX/XX/XXXX to inquire about the remaining balance as I thought it was rolled into the loan for my XXXX XXXX XXXX and the balance was higher than the remaining balance when I traded the vehicle in XX/XX/XXXX. I spoke to multiple people who all informed me of different reasons as to why the balance was so much higher than when I traded the vehicle in XX/XX/XXXX. I was told by one person that the balance was the remaining lease payments plus depreciation. Another person told me the balance was due to excessive wear and tear on the vehicle. Another representative for GM Financial informed me that I was responsible for the entire value of the car, which was $ XXXX, and the balance was the difference between what the car actually sold for at auction ( the car was sold on or around XX/XX/XXXX ). I requested an itemized bill as proof of validation of this balance since I had received so many different reasons as to why I had a remaining balance but was denied. 

On XX/XX/XXXX, I called GM Financial again and spoke with XXXX, ID # XXXX. I again asked for an itemized bill as validation of the remaining balance be mailed to my home address. XXXX advised me that the already sent me a validation and for legal and liability purposes that GM will not send more than one letter. However, she can go over the reason for balance with me over the phone or mail me a balance due letter. I asked again for an itemized letter be mailed but she refused to send me one because in her records one had already been sent. I asked her when the letter was sent and she explained that she actually does not have a copy of the document in my account but it is typically sent within 30 days of the vehicle being sold and it can take up to 90 days for a copy of the itemized bill to appear in my record. I advised that the vehicle was sold at auction in XX/XX/XXXX so it had been greater than 90 days so the document should be there. She again confirmed that it was not and denied sending me an itemized bill. XXXX also confirmed that our conversation was recorded. 

On XX/XX/XXXX, I received a missed call from XXXX with GM Financial following our earlier conversation. I returned the call and began speaking with a gentleman named XXXX. I again asked for an itemized bill describing the balance due and XXXX explained that he had been instructed by management not provide me with this document. He states that according to their records one had already been sent to me as well as a balance due letter. He advised me that the balance due letter was sent in XX/XX/XXXX. I asked him to provide me with the date the itemized bill was sent to my address and upon review my account these is no documentation or date that an itemized letter was sent however it is typically sent 30 days after the sale of the vehicle. I asked multiple times to have an itemized bill sent to me as to why I owe the balance prior to resolving the debt and was denied multiple times. I asked XXXX if our conversation was recorded and he replied that it may or may not be.

Company response to consumer: Closed with explanation