Consumer complaint received 2026-07-06 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
This summary is submitted to request an Executive Review of my unresolved fraud claim involving identity theft, unauthorized banking transactions, and the resulting loss of {$7100.00} from my Wells Fargo personal account. Summary of Events XX/XX/year> : An unknown individual impersonated me during an unauthorized telephone interaction with Wells Fargo. On that same date, a counterfeit XXXX XXXX XXXX cashier 's check in the amount of {$7100.00}, payable to me and listing XXXX XXXX as the remitter, was processed through Wells Fargo. I did not authorize or participate in this transaction. XX/XX/year> : I received an automated Wells Fargo customer service survey referencing a telephone interaction that I did not have, confirming that someone had contacted Wells Fargo while impersonating me. XX/XX/year> : Wells Fargo notified me that {$7100.00} would be deducted from my personal account due to a returned deposited item. Although my account was debited, neither I nor Wells Fargo bankers have been able to identify any corresponding deposit or provisional credit posted to my account. During the same period, an unauthorized {$7200.00} TELE-TRANSFER moved funds from my business account to my personal account. Wells Fargo has since determined that both the TELE-TRANSFER and TELE-DEPOSIT were unauthorized and reversed the {$7200.00} back to my business account. I was contacted by a Wells Fargo banker in XXXX, XXXX, advising that an individual entered a Wells Fargo branch using a fraudulent driver 's license containing my name and address and attempted to conduct transactions using my account information. XX/XX/year> : Wells Fargo denied my original fraud claim, stating that the transactions were authorized. Since that time, substantial additional evidence has been submitted demonstrating that the transactions were, in fact, unauthorized. Over the following weeks, I met multiple times with Wells Fargo Personal Bankers XXXX XXXX and XXXX XXXX each of whom assisted in reviewing my accounts and communicating with the Wells Fargo Claims Department. During these meetings, Wells Fargo personnel questioned why no deposit or credit could be located for the {$7100.00} transaction while the debit remained on my account. Multiple submissions of my chronology, counterfeit check, and supporting documentation were made after it was discovered that the Claims Department repeatedly received only fax cover sheets rather than the supporting documents. I filed an Identity Theft Report with the XXXX Police Department , and a detective has been assigned to investigate the matter. The police report has now been submitted to Wells Fargo for inclusion in my claim. As of today, despite repeated assurances, I have been advised four separate times that a Wells Fargo Claims representative would contact me within 24 to 48 hours. I have never received any of those promised calls. Outstanding Issues Requiring Executive Review Why was {$7100.00} removed from my personal account when Wells Fargo has been unable to identify a corresponding deposit or provisional credit? Was the counterfeit cashier 's check electronically deposited or physically cashed? If it was cashed, at which branch, on what date and time, and by whom? Why was my original claim denied as " authorized '' when Wells Fargo has since determined that both the TELE-DEPOSIT and TELE-TRANSFER were unauthorized? Why has critical documentation repeatedly failed to reach the Claims Department despite successful fax confirmations and multiple resubmissions? Requested Resolution I respectfully request an Executive Review of my claim, reimbursement of the {$7100.00} improperly debited from my personal account if warranted by the investigation, and a complete written explanation of the accounting trail and transaction history relating to the counterfeit cashier 's check and the resulting debit to my account. I have cooperated fully throughout this investigation, documented every significant event, and promptly provided all requested information. I respectfully request a thorough review of the evidence and a fair resolution of this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief