Consumer complaint received 2025-07-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XX/XX/XXXX, within the on-time deposit time frame, I deposited a personal check for {$2000.00}. Before depositing check, ATM posted a note that check " may be delayed for 3 days ''. I proceeded & after the deposit, the ATM receipt had a Notice of Delayed Deposit Availability until XX/XX/year>. The reason on ATM receipt reads : " Check with this deposit may not be paid because of the information we've received from the paying bank or due to information we have within our files ''. Underneath this statement, also in bold black as with the notice, it reads : " Further review may result in delayed availability of this deposit. '' On XX/XX/XXXX, I received an e-mail of a notice of an alert & I logged into my account & the alert read : " have not yet collected the money from the paying bank so some or all of your deposit may not be available for withdrawal. On XX/XX/XXXX, I contacted Customer Service & was transferred to hold department. I asked about the hold on the check & was told basically what was written in the alert. I then asked other questions such as " Have you received a response from other bank that check is not good or any other information that check would not be paid? '' The response was, " No, nothing that indicates that check is unpayable. '' I was also told to wait until next business day ( Monday ) as this process usually occurs during business days. I also explained my situation to the lady that my rent is due on XX/XX/XXXX & that the check was written to me from my Pastor & gave his name, which clearly matched the name on the check. 
Since this was odd to me, I did further research & found out that Chase bank, particularly at their ATM 's, had a " glitch '' that was heavily exploited. From what I read, certain individuals were depositing checks, receiving at least {$220.00} the same day, & the rest of the funds the next day. These checks were bad & returned to Chase unpaid. I have some understanding of this bank 's Funds Availability policy ; however, this bank has been unable to provide me with a legitimate & lawful reason for " reasonable cause to doubt the collectability of the check ''. I was told nothing indicated funds as insufficient, account is not closed ( payer or payee ), no stop payment issued, check not post-dated or stale, no check kiting or other confidential info & neither account is new. I shared the info about the exploit because given the previous statement, there is no other conclusion for me to make than this check was held because of what some other people chose to do. As of today, same hold with the same alert. As unfortunate as it is about what happened, other customers or I ought to have to suffer the hassle of holds because of what someone else chose to do. Furthermore, I have received no notice or updates to policy that ATM 's will automatically place holds on check, particularly individual to individual & from another banking institution. It is one thing for the ATM to say it " may '' be held before I proceeded. It is another for it to be " delayed ( held ) '' after I made the deposit, leaving me no way to get the check back & take it to the bank it was written from. Also, the alert stating " some or all of the deposit may not be available for withdrawal '' is quite different from can not be withdrawn because not made available. The term " may '' is a possibility & the term " is '' is definite. Even the reason on ATM receipt does not support the hold since the customer service rep stated that no info had been received that the check was bad or would be unpaid. So, what other info within this bank 's files could support this hold for this long & why has it not been given to me? My conclusion given this info is that I, along with any other customer this is happening to, is being unfairly treated because certain individuals exploited a weakness in this bank & in their attempts to prevent it from happening again, people like me are having our money held. Bottom line is that my rent is due today & the funds to pay it are being held without me having any proof of reasonable cause or doubtful collectability. Thank you for your time!

Company response to consumer: Closed with explanation