Consumer complaint received 2023-12-02 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Payment process
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: CA

Complaint narrative:
CARRINGTON MORTGAGE SERVICES IS ABUSING OUR 'S CIVIL AND FEDERAL RIGHTS NEVER APPLIED XX/XX/XXXX, XX/XX/XXXX AND XX/XX/XXXX XXXX MORTGAGE PAYMENTS OF {$3100.00} EACH CARRINGTON MORTGAGE SERVICES NEVER APPLIED THE {$32000.00} RECEIVE VERY FOR MORTGAGE ASSISTANCE FLAT UP STOLEN OUR 'S MONEY 'S NEVER MAILED MORTGAGE MONTHLY STATEMENTS, MORTGAGE BALANCE properties taxes receipts, Insurance HOMEOWNER POLICY OR ANY PERMISSIONS OR AUTHORIZING TO PAYING ANY UNATHORIZED PURCHASE OF ANY HOMEOWNER INSURANCE the H.O. INSURANCE WAS PAID UP TO XX/XX/XXXX IN XX/XX/XXXX THE CARRINGTON MORTGAGE SERVICERS DECIDED TO PAYING {$4600.00} AND THESE MONEYS ARE STILL OWED TO XXXX IN XX/XX/XXXX A CHECK FROM CARRINGTON MORTGAGE SERVICE WAS ISSUED TO OUR 'S NAMES AS REFUND FOR OVERPAYMENTS THE CHECK WAS MAILED TO XXXX IN XX/XX/XXXX THEREFORE EXPIRED NOT CASHABLE IN XX/XX/XXXX I PAID {$4500.00} MY MONEYS DISAPPEARED. CARRINGTON MORTGAGE SERVICES LIED ABOUT SENDING THE DOCUMENTS TO AN UNKNOWN ATTORNEY NOT REPRESENTING US AND WAS CONFIRMED IN WRITING THAT NOTHING WAS EVER RECEIVED FROM CARRINGTON MORTGAGE SERVICES TO XXXX XXXXXXXX. WE HAVE NOT BALANCES WE DON'T KNOW WHAT THEY DID AND DOING WITH ALL OUR 'S MONEYS OVER {$52000.00} WE ARE IN PITCH BLACK PLACE WE DON'T UNDERSTAND WHAT THEY ARE DOING THE MORTGAGE LOAN BALANCE IS OVER {$590000.00} IN XX/XX/XXXX WAS {$540000.00} CARRINGTON LIED ABOUT FORBERANCE TERMS OF REPAYMENTS CARRINGTON MORTGAGE SERVICES WANTS US TO OBEY BY THEIR SUDDEN REQUEST ON XX/XX/XXXX BY PHONE WITHOUT ANY EXPLANATIONS TO GO IN TRIAL PAYMENTS OF {$5900.00} EACH THAN THEY WOULD HAVE CHANGED THE XXXX XXXXXXXX XXXX XXXX LOAN INTERESTS FROM OURS 2.875 % TO 7.99 % PREDATORY INTERESTS TODAY THE VA IS OFFERING INTERESTS OF 4.48 % TO XXXX XXXX BESIDE WE HAVE MORTGAGE ASSISTANCE {$32000.00} AND ALL THE MONEYS OWED FROM MORTGAGES NEVER APIED PAYMENTS NEVER APPLIED REIMBURSEMENT CHECK SENT EXPIRED FOR 15 MONTHS?? LATE FEES SERVICE FEES TO SERVICE THE LOAN AND APPRAISAL FEES CARRINGTON IS NOT A BANK WE NEVER APPLIED FOR ANY APPRAISAL CARRINGTON MORTGAGE SERVICERS NEVER ONCE COMPLIED REPLIED SEND ANY MAIL THEY WRONGFULLY REPORTED OUR 'S PAYMENTS LATE PLUS THEY ILLEGALLY REPORTED OUR 'S MORTGAGE IN OUR 'S 3 CREDIT BUREAU 'S THEY DESTROYED OUR 'S CREDIT WE HAVE NOT CAR BECAUSE OF CARRINGTON MORTGAGE SERVICES OUR 'S HEALTH COLLAPSING WE SENT 129 EMAILS 68 FAXES WITH THE BANK STATEMENTS WITH THE VA LETTER STATING THAT IF THE FORBERANCE WAS PLACED AT THE END OF THE LOAN THAN 1EACH POINT WOULD HAVE CHANGED OUR 'S INTERESTS FROM 2.875 % TO 3.875 % FOR 30 YEARS FIXED BUT CARRINGTON MORTGAGE SERVICES RECEIVED {$32000.00} FORGIVNESS FUND UNDER M.A.AND PLUS ALL THE REST DISREGARDING THE RULES LAWS AND REGULATIONS UNDER THE FEDERAL AND STATE LAWS. CARRINGTON MORTGAGE SERVICERS ARE DISGUSTING EVIL PREDATORS ALL THEY DONE AND ARE DOING TO US NEED TO BE STOPPED. THEY ARE RUNNING ILLEGALITIES SCAMS STEALING AND NOT COMMUNICATIONS WHATSOEVER ......

Company response to consumer: Closed with explanation