Consumer complaint received 2025-07-29 00:00:00
Product: Money transfer, virtual currency, or money service — Money order, traveler's check or cashier's check
Issue: Lost or stolen money order — 
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
I opened a Chase checking account at the end of XXXX beginning of XX/XX/scrub> 2025. I deposited one check for {$1.00}, then I received two personal checks from a family friend and deposited them on XX/XX/year>2025 ; one for {$400.00} and another for {$75.00} to pay bills. I wanted to put something in the account because it was new and I had just started a new job so I was going to use Chase to pay bills. On XX/XX/year>2025, I received an email stating that my funds were on hold. I called Chase and spoke to numerous people for 2 weeks who repeated the same thing that my account was restricted due to fraudulent activity. I explained to the customer service people that I fixed my last name of the checks due to the person who wrote them spelled it wrong, which has happened before but I've never had any issues because my other bank knows this person is older and has verified his checks through his bank and not his phone number. I explained that I understood why they were doing what they did but even after I tried to verify the checks by phone numbers and even having the person who wrote the checks talk to someone at Chase they still held the funds of {$470.00} saying they have no other way to verify the checks. This was very frustrating due to them telling me they could not verify the checks without a phone number when most banks verify checks through the bank the check came from ( account number etc. ). His bank cleared the checks and said that Chase was the problem and they did not understand why Chase never reached out to them to verify the checks since the money was taken out of this family friends account. He has written me numerous checks for bills and I never ran into this problem until I opened a Chase account. I received a letter in the mail saying my account would be closed and the remaining balance would be sent to me on a check. Today is XX/XX/XXXX, and I received a check for only {$1.00} when there was a total of {$470.00} in the account. I called this morning to figure out where the {$470.00} is and why was it not sent to me or why is it not being sent back to the person who wrote the checks bank. The lady on the phone kept saying the same thing over and over, speaking over me not even trying to listen. The whole time I have been trying to resolve the issue Chase has made it impossible to do. They are trying to hold funds from an account that is closed and I no longer have so I should have gotten a check for the whole amount of {$470.00} and not just {$1.00}. Or that {$470.00} needs to be sent back to the person who wrote the checks bank but Chase is not going to be keeping my money that was told to me would be available on XX/XX/scrub> 2025 but I never even got to use my debit card or receive the funds in the account. I just want my money so I can be done with Chase completely because I have never had this problem with any other bank but Chase. I am disappointed that it even came to this. I just want my money!

Company response to consumer: Closed with explanation