Consumer complaint received 2025-04-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: UMB FINANCIAL CORPORATION
State: KS

Complaint narrative:
I received a letter dated XX/XX/year> which I received a few days later, stating that the UMB Bank ( XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Missouri, XXXX ) has decided to close my account ending in XXXX, effective XX/XX/year>. 

I most certainly did not request this. I need banking services to receive my SS payments, paychecks, other income and doing bill-paying and shopping. 

I have had a roofing project underway since last fall, requiring transactions for supplies, tools, etc. The project has had some disruptions and delays, but the person doing the work has been trying, and I've been trying to get it done. We've had some setbacks. The harsh winter weather in XXXX got my car stuck in snow for two weeks, it was towed and wouldn't start. I've had to spend extra money to try to get the car fixed including wiring and fuel pump issues. 

As of the first of XXXX, the work seemed to be moving forward with problems going away and then the UMB bank closed my account, apparently alleging fraud. I work rotating shifts and have a housemate who's been living with my XXXX wife and me in our home, working on my car and roof, making recommendations on parts and supplies and doing some shopping for me as I need sleep at irregular times as well as need to be at work on my rotating schedule. And he has his own financial issues. I often used XXXX to transfer money to his or his girlfriend 's card account to make those purchases, or authorized ATM access for cash to pay for those expenses. But I haven't run onto any transactions that I would call fraudulent. Yet UMB repeatedly halted transactions and contacting me about alleged instances of fraud. I approved all of them as I recall. Some of the transactions were time-critical and needed to meet certain deadlines, and a few were not completed in time, I'm sure. 

Because of doing my best coping with these issues, the bank decided to close my account, on the week that my SS payment was arriving with money to pay my monthly bills, putting me in arrears with several utilities and without enough money for grocery shopping. The closure and the timing of it both seemed malicious. I do my best to pay my bills, but I can't without the SS and paycheck money I'm supposed to have arriving. 

I'm also supposed to have some payments coming in from a tree service I invested in and from a rental unit, money to supplement my other income. The tree service got behind during the snowstorm that set their income back two weeks that they are still trying to catch up on, and my rental tenants including XXXX small children are not doing well for various reasons. They are friends and I don't want to be hard, but I may have to sell the place if I don't get some rent payments. But if I sell, I may need legal advice that will also cost money that I don't have right now. And it seems like I can't even get a home equity loan or line of credit because of my situation. 

It feels like the bank is trying to force me into bankruptcy.

Company response to consumer: Closed with explanation