Consumer complaint received 2025-08-11 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Strategic Alliances, Inc.
State: TX

Complaint narrative:
Investigation into First Financial Asset Management as a Debt Collector Introduction On XX/XX/XXXX, a comprehensive investigation into First Financial Asset Management ( FFAM ) was initiated, focusing on their role as a debt collection agency. The goal was to evaluate their adherence to legal standards and identify potential violations in their practices. This narrative synthesizes findings from FFAMs policy documents, legal frameworks, and inferred risks to paint a detailed picture of their operations. 

XXXX. XXXX XXXX and XXXX XXXX and Headquarters : Established in XXXX, XXXX  is headquartered at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, GA XXXX. 
XXXX and XXXX : XXXX aims to deliver top-quality people, operations, and technology to improve financial outcomes for business partners. Their vision emphasizes stewardship of time, talent, and resources. 
Core Values : Service, stewardship, excellence, positivity, and problem-solving guide their operations. 
Community Involvement : XXXX supports XXXX XXXX awareness and foster care initiatives, reflecting a commitment to social impact. 
Certifications and Licenses : XXXX is certified by the XXXX XXXX XXXX XXXX XXXX ( XXXX ) and holds state licenses ( e.g., California XXXX Collection License XXXX, XXXX XXXX XXXXXXXX XXXX XXXX ). 
XXXX. Privacy and Operational Policies Privacy Policy : XXXX does not collect personally identifiable information through their website unless voluntarily provided. They use strictly necessary cookies and employ pixel tags for non-personal data. 
XXXX XXXX : Users can opt-in for XXXX notifications and revoke consent by replying STOP. 
Terms of Use : Site visitors are bound by rules prohibiting fraudulent use or unauthorized data collection. XXXX reserves the right to transfer user data in the event of a business sale. 
XXXX. Legal Frameworks Governing XXXX  Operations Federal Laws : Fair Debt Collection Practices Act ( FDCPA ) : Prohibits harassment, false representations, and unfair practices. Requires debt validation upon request. 
Fair Credit Reporting Act ( FCRA ) : Mandates accuracy in credit reporting and proper dispute resolution. 
Gramm-Leach-Bliley Act ( GLBA ) : Requires safeguards for nonpublic personal information.

State Laws : Texas Debt Collection Act ( TDCA ) : Bans threats, coercion, and misrepresentation.

Texas Statutes of Limitations : Imposes a four-year limit on most debt-related legal actions.

4. Potential Areas of Concern Communication Practices : Risk of harassment or deception if calls and messages are not carefully managed.

SMS Compliance : Failure to honor STOP requests could violate FDCPA rules. 
Credit Reporting : Inaccuracies or inadequate dispute handling may breach FCRA obligations.

Data Privacy : Potential issues with data transfer during business sales, raising questions about consumer consent.

Time-Barred Debts : Pursuing debts beyond the statute of limitations, particularly in Texas, could violate state law. 
XXXX. Gaps in FFAMs Public Documents Lack of detail on debt validation processes, handling of disputed debts, or policies on time-barred debts. 
Privacy policy focuses on online data handling, omitting offline practices. 
Terms of use do not address broader collection terms or consumer rights. 
6. Roadmap for Deeper Investigation Review Offline Practices : Examine call scripts, letter templates, and dispute resolution logs.

Gather Consumer Complaints : Analyze interaction records for evidence of harassment or misrepresentation.

Assess Credit Reporting : Evaluate accuracy and dispute handling under FCRA.

Investigate Time-Barred Debts : Confirm adherence to statutes of limitations.

Benchmark Against CFPB Modules : Identify systemic gaps in compliance. 
Conclusion XXXX  presents itself as a compliant, consumer-focused debt collector with a commitment to service and stewardship. However, potential risksharassment, inaccurate reporting, privacy lapses, and unlawful debt pursuitremain unconfirmed without concrete evidence. This narrative underscores the need for deeper scrutiny to determine whether XXXX upholds the legal standards governing their industry. If additional details or allegations emerge, this investigation can be expanded to uncover the full truth of XXXX  practices.

Company response to consumer: Closed with explanation