Consumer complaint received 2024-08-31 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: OH

Complaint narrative:
This complaint involves PNC Bank, Check XXXX Act, substitute checks and my Treasury check. I deposited 3 checks in to PNC which were drawn on my XXXX XXXX XXXX account one on XX/XX/XXXX for {$50000.00} XXXX on XXXX for {$10000.00} and one on XX/XX/XXXX for {$260000.00}. I received substitute check for each of them from PNC Bank which stated This is a LEGAL COPY of your and that I could us it as the original but on the substitute check is stamped ALTER/FICT which came from PNC Bank . I redeposited the checks for {$50000.00} and {$10000.00} which have not been deposited into my account because they are saying it's fraud and they are looking into them. I did not redeposit the check for {$260000.00} do to the fact of them saying the first two were fraud but they are claiming that the same applies to this one as well. In the mean time PNC has sent correspondence that these funds have a 5 or 10 day hold on them but nothing has been released. On XX/XX/XXXX I deposited my United State Treasury check into my PNC account for {$410000.00} and I am receiving the same run around but on XX/XX/XXXX after talking to one of the PNC Case Worker 's whom I had been communicating with about these matters, he told me that Treasury fund was verified not valid. After questioning him I asked to email me the site he used so he did, .which is the Treasury Check Verification System which I did. I put in all the information it asked for and it stated " Check Verified Status : Paid ''. I called him back and told him what the XXXX system stated, I even gave him the information that I put in, he took a few minutes and said I ( him ) must put some information in wrong and yes it does say Verified, Paid and he was going to check in with fraud department who was holding my deposits and would get back to me. Instead of waiting for him to call me back I called him back and was met with, the fraud department was concerned with the account, that they wanted to make sure that it was my name on the check, he was asking about my XXXX account and that none of the funds were going to be released. I did inform him that I was going to notify the CFPB, the Treasury, the IRS and the Comptroller of the Currency. This is ridiculous even after I proved to him what the XXXX showed. I know all of the conversations between me and him were recorded and I believe that PNC is stalling to pay me so the PNC can claim all of my funds. I am certain that after so many days and the funds are not applied to my account that PNC Bank could claim them. Also as of XX/XX/XXXX PNC Bank has had my funds for 14 days and I know that it does not take that long. With two of the three substitute checks they are so blown up that information is missing, they were sent to me this way by PNC Bank so is this ALTER/FICT on their ( PNC Bank ) part, as one of the points on Check XXXX Act is that the substitute check are the similar in size to the original checks with a slightly reduced image of the front and back of the original check. as you can tell two of the checks are not...

Company response to consumer: Closed with explanation