Consumer complaint received 2024-06-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Possible Financial Inc
State: MD

Complaint narrative:
Complaint Details : File Number : XXXX XXXX XXXX XXXX Date Issued : XX/XX/XXXX Document Reference : XXXXPossible InvestigationXXXX Description of Complaint : I am filing this complaint against XXXX and Possible Financial , Inc. due to inaccurate reporting of my credit information and the subsequent failure to correct these inaccuracies upon dispute. Here are the detailed issues : Inaccurate Reporting by Possible Financial , Inc. : Account Details : Date Opened : XX/XX/XXXX Responsibility : Individual Account Account Type : Installment Account Loan Type : Unsecured Balance : {$0.00} Date Updated : XX/XX/XXXX Payment Received : {$0.00} High Balance : {$560.00} Original Charge-off : {$0.00} Pay Status : Paid, Closed ; was 30 days past due date Terms : {$0.00} per month, paid Bi-weekly for 2 months Date Closed : XX/XX/XXXX Maximum Delinquency : 30 days in XX/XX/XXXX Remarks : Closed Estimated Removal Date : XX/XX/XXXX Payment History : XXXX for XX/XX/XXXX and XX/XX/XXXX Specific Inaccuracy : The account is inaccurately marked as " 30 days past due date '' in the Pay Status, whereas the Payment History indicates " OK '' ( on time ) for both XX/XX/XXXX and XX/XX/XXXX, showing no late payments. This clear discrepancy remains unresolved. 
Failure to Correct Inaccuracies by XXXX : Despite disputing the inaccuracy, XXXX concluded the investigation with " No changes needed, '' thereby failing to correct the clear discrepancy between the Pay Status and Payment History. 
The investigation results did not address the reported inaccuracy and maintained the erroneous Pay Status. 
Violations of Federal and State Laws : Violations by XXXX : FCRA 1681e ( b ) : XXXX failed to follow reasonable procedures to assure maximum possible accuracy of the information reported. 
FCRA 1681i : XXXX did not correct or delete inaccurate information after my dispute. 
Violations by Possible Financial , Inc. : FCRA 1681s-2 ( a ) ( 1 ) : Possible Financial provided information that they knew or should have known was inaccurate.

Violations of Texas State Law : Texas Business and Commerce Code 20.06 : Ensures the accuracy and completeness of credit report information.

Texas Business and Commerce Code 20.07 : Requires correcting or deleting inaccurate information upon dispute. 
Desired Resolution : Immediate Deletion : Due to the persistent inaccuracies and failure to correct the information after dispute, I demand the immediate deletion of the Possible Financial account from my XXXX credit report. 
Reinvestigation : Conduct a thorough reinvestigation of the disputed information by XXXX and Possible Financial, ensuring compliance with FCRA and Texas state laws.

Confirmation : Provide written confirmation of the deletion and any other corrections made to my credit report.

Legal Action : If the inaccuracies are not corrected and the account is not deleted immediately, I will pursue legal action against both Possible Financial , Inc. and XXXX for their non-compliance and the damages caused by their inaccurate reporting. 
Supporting Documents : XXXX_Possible InvestigationXXXX : Document showing the investigation results and the inaccurate reporting details. 
Thank you for your attention to this matter. I trust the CFPB will take the necessary actions to ensure compliance with credit reporting laws and protect consumers from inaccurate reporting.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation