Consumer complaint received 2024-09-11 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: U.S. BANCORP
State: CA

Complaint narrative:
Overview : The XXXX group impersonated the " XXXX, '' " XXXX XXXX '' and " XXXX '' in coordination. And uses the name XXXX XXXX XXXX  Police Department, XXXX XXXX and its telephone number ( XXXX ) XXXX to defraud large amounts of money. 
They tricked me with fake websites and trapped me and started monitoring me XXXX hours over XXXX phone on XX/XX/XXXX. Eventually they threatened me with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  documents with a government logo via XXXX. 
They said I had only XXXX options, XXXX or XXXX. Finally they manipulated me to take the XXXX option, saying " XXXX will be refunded after the court trial ''. 
I sent XXXX wire transfers both domestic and international from XXXX XXXX. And XX/XX/XXXX I noticed that it was a scam by the large criminal group after receiving the alert from the consulate XXXX, saying that the same type of incidents were reported in XXXX and XXXX I requested the bank ( US Bank and XXXX XXXX ) to recall the money, but they wont be able to help once the transactions were completed. 

XX/XX/XXXX XXXXXXXX XXXX I got calls to my cell from ( XXXX ) XXXX and ( XXXX ) XXXX. 
I did not pick up the first XXXX, picked up the second. Female caller identified herself as " calling from Bank XXXX XXXXXXXX XXXX XXXX XXXX '' and told me that there was an online credit card purchase of firearms which they declined. Although I had no XXXX credit card, she talked me into taking action by contacting the customer service. 
I was transferred to the " XXXX customer Service XXXX '' and they suggested reporting the incident to " Police Department '' ( XXXX ) XXXX. This was the real number but I was actually transferred to the inpersonated " Police Department '' within the call. I did not give a call by myself. 

Police XXXX took my statement and then talked to someone else over the phone. He returned to me and said that he found out that my name and passport number ( I didnt give my passport number, but he already had it ) was associated with another international criminal group. 
He said I was XXXX of the suspects in the group, so I would be monitored by a surveillance team to check my activities XXXX hours via XXXX. He demanded my cell phone device information ( XXXX  ), my bank account information, and reports of my activities and location every XXXX hours. He also bound me into a Confidentiality agreement, prohibiting me from talking to absolutely anyone, even family members. 

XX/XX/XXXX The Police XXXX, threatening imminent arrest, suggested that I should ask for Accelerate fund investigation and connected me to a prosecutor ( again, over XXXX ). The XXXX  denied. And XXXX alternatively suggested paying a bail. The prosecutor accepted bail XXXXXXXX XXXX XXXXXXXX after discounting from XXXX. 
He gave me XXXX week to coordinate and decide on bail or jail. Deadline was XX/XX/XXXX. The XXXX told me that I could avoid arrest that week by paying even a smaller amount as initial payment. 

XX/XX/XXXX, XXXX : They sent me an immediate arrest order because my XXXX was accidentally disconnected, and hinted someone was coming to my house. I found a XXXX XXXX parked in front of my house. The XXXX told me that it was a local XXXX XXXX XXXX to stand by to arrest me. 

XXXX XXXX I wired bail payment in XXXX transactions. XXXX gave me instructions on how to get around bankers checks and concerns. He was also monitoring my conversation with bankers over my XXXX cell phone while I was at the us Bank XX/XX/XXXX After they confirmed the transactions, they released me from the XXXX XXXX monitoring. But they demanded me to keep sending daily reports XXXX times/day. 
Ive been doing it until XX/XX/XXXX. ( I stopped it when I noticed this was a scam. ) XX/XX/XXXX I realized it was a scam/Identity theft when I received the warning message from the XXXX of XXXX, XXXX they had received multiple reports of scams in which perpetrators, impersonating as banks or police officers, threaten victims with bank account freeze or arrest, and defraud people of money nationwide The description exactly matched my experience. 

I had to coordinate XXXX ( loan ) to reach XXXX at the US bank. The criminal group gave me the detail instructions on how to answer and respond the questions from the bankers via XXXX phone. 

Transactions : XXXX {$100000.00} From US Bank XXXX XXXX ( XXXX XXXX  ) XX/XX/XXXX {$15000.00} From XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I already submitted the report to the FBI, FTC and XXXX XXXX Police Department and am still waiting for the police report from XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation