Consumer complaint received 2025-09-15 00:00:00
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Clasp Group, Inc.
State: OR

Complaint narrative:
This complaint supplements prior submissions concerning the misreporting of an Income Share Agreement ( XXXX ) tradeline by Clasp and/or Launch Servicing, and Experian/Trans XXXX XXXX XXXX XXXX XXXX disputes. The following serves as a direct dispute under the Fair Credit Reporting Act ( FCRA XXXX ) regarding the accuracy of the tradeline being furnished on behalf of Clasp and/or Launch Servicing relating to an Income Share Agreement ( XXXX ). 

The account is being misrepresented as a conventional loan or delinquent debt obligation. The original agreement clearly specifies that it is not a loan, credit, or assignment of wages, and repayment is contingent upon verified income exceeding a specified threshold. No such threshold had been verified, and no qualifying payment obligation was triggered. Reporting the account as a delinquent loan is inaccurate and misleading. 

This treatment contradicts the language of the original agreement and mirrors the practices that were the subject of the XXXX enforcement action against Better Future Forward ( XXXX ), XXXX ( XXXX XXXX XXXX ). In that case, the CFPB determined that ISAs constitute private education loans under the Truth in Lending Act ( XXXX ), and that misrepresenting them as exempt from lending laws constituted a violation of federal consumer protection statutes. Pursuant to the Fair Credit Reporting Act ( FCRA, XXXX5 U.S.C. 1681i ), this tradeline is being challenged on the grounds of both legal misclassification and factual inaccuracy. 

XXXX issued a settlement letter on or about XX/XX/XXXX, offering to resolve the alleged {$16000.00} balance for {$3200.00}. The letter repeatedly refers to the obligation as a 'loan, ' despite the original ISA XXXX explicitly stating that it is not a loan, credit, or assignment of wages. This constitutes ongoing misrepresentation to both the consumer and credit bureaus. 

Experian and XXXX XXXX had temporarily removed the disputed tradeline from my credit report, only to reinsert it, suggesting instability in their reinvestigation process and potential reliance on incomplete or improper verification from the furnisher. 

XXXX XXXX have acknowledged in writing that they are a debt collector, triggering additional obligations under the Fair Debt Collection Practices Act ( FDCPA ). Their failure to provide proper validation before continuing collection raises further compliance concerns. 

To be absolutely clear : - This is not identity theft. 
- This is not fraud. 
- This is a factual and legal dispute under the FCRA and FDCPA regarding the mischaracterization of an XXXX as a delinquent loan obligation. 

In addition, XXXX XXXX XXXX credit reporting damages to obtain an arbitrary amount of money from me to be in " good standing '' and not report this " loan '' to credit bureaus. After I was pressured into paying this arbitrary amount, Launch/Clasp continued to falsely report to the credit bureaus, severely damaging my credit. 

Launch/Clasp have adopted similar practices as BFF in the following ways : - Reporting the XXXX as a conventional debt obligation - Failing to provide accurate disclosures under TILA - Falsely asserting that repayment is past due in absence of income verification These actions have resulted in credit damage to me and appear to violate the Fair Credit Reporting Act ( FCRA ) and the Consumer Financial Protection Act ( XXXX ). These comments and supporting documentation, including a copy of the original XXXX and the CFPB XXXX XXXX, have been sent to all three major credit bureaus to request the full removal of the inaccurate tradeline on grounds of both factual inaccuracy and legal misclassification. 

I am including the following supporting materials : - A copy of the signed XXXX XXXX- A copy of the CFPB XXXX XXXX issued against XXXX XXXX XXXX ( XX/XX/XXXX ), which confirms that XXXX are considered private education loans under federal law and that failure to properly classify and disclose them constitutes a violation of the Truth in Lending Act ( TILA ) and other consumer protections. 
- A copy of Key ISA Clauses Reflecting CFPB Concerns

Company response to consumer: Closed with explanation