Consumer complaint received 2025-05-12 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Continental Services Group, Inc. d/b/a ConServe
State: CA

Complaint narrative:
I had to undergo XXXX with a doctor from XXXX XXXX, XXXX, and XXXX  XXXX XXXX  XXXX, who performs XXXX  at XXXX XXXX XXXX XXXX. Since then, I have received fraudulent surprise billing demanding that I pay significantly more than the {$390.00} I was originally told to pay. For months, I was repeatedly told that my only responsibility was to pay {$390.00}, which I paid in full on the day of the XXXX. I spoke with a worker in the XXXX XXXX department at XXXX XXXX  XXXX XXXX XXXX and she assured me that the only payment I owed was the {$390.00}, due on the day of XXXX. I was explicitly told that I would not owe any additional debt beyond that amount, and that any remaining balance would be billed to the XXXX  of the insurance policy ( XXXX XXXX ), as I am a dependent on the policy. 

Additionally, XXXX XXXX paid their portion of the bill on XX/XX/year>. However, I am still receiving bills for a balance that I do not owe, which has now been sent to collections. The XXXX is responsible for this balance, not me. Initially, they contacted the XXXX, but he has not responded. They clearly know who to XXXX and have his information, yet instead of pursuing the XXXX, they began harassing my mother and me by calling and sending bills that I do not owe, and unlawfully sending the debt to collections. 

In XXXX, XXXX XXXX XXXX XXXX contacted my mother and me, asking for the XXXX. It is well-documented that I do not live with the XXXX. When my mother explained, " My daughter does not live with the XXXX, '' they laughed and responded, " So what? The XXXX is not answering, so we will continue to bill your daughter. '' My mother replied, " You can't do that. '' They said, " You signed the promise that you would pay us. '' My mother responded, " I did not sign anything because I am not on the insurance, and we will not be paying that. '' They then hung up after my mother requested to speak with a XXXX. 

This is not part of the original agreement. I paid the amount I was told I owed, and I do not owe anything further, as I am a dependent. We requested to speak with the XXXX, but we were forwarded to voicemail. We left a voicemail and never received a call back. They continue to send bills and have referred my account to collections, instead of billing the XXXX, who is legally responsible for the remaining balance. After this phone call, my account was sent to an outside debt collector ( Conserve ), which can be reached at ( XXXX ) XXXX. Since that phone call, my mother and I have been harassed with daily calls and bills. We have provided them with the XXXXXXXX XXXX information multiple times. Yet, they continue to threaten further collection actions against me, even though I do not owe the bill and they refuse to contact the XXXX. It is not my responsibility because they can't get him on the phone, and it is not my mother 's responsibility either. 

I have checked with my insurance company, and they have already paid their portion of the bill. I contacted my insurance company and filed a grievance because I am still being forced to pay a bill that was covered by the insurance. After the payment from the insurance and me, the balance I am being told I owe has not been reduced, and they have sent it to collections. They are asking me to pay a bill that has already been paid by the insurance company. It feels as though they are attempting to get paid twice for the same services, which is both predatory and fraudulent. After my insurance has already covered the majority of it, the small remaining balance should have been sent to the XXXX, who is legally responsible for paying it. Instead, they are unfairly targeting me, even though I have fulfilled my financial obligations. These fraudulent medical practices are being used to send me to collections, and now they are threatening to report the fraudulent balance to my credit report, instead of sending the bill to the responsible party. 

This is a clear case of harassment, deception, and financial exploitation, and I should not be subjected to these fraudulent demands and sent to multiple debt collections.

Company response to consumer: Closed with non-monetary relief