Consumer complaint received 2024-02-27 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: SELECT PORTFOLIO SERVICING, INC.
State: MD

Complaint narrative:
XXXX. Since XXXX, I have applied for an assumption and modification, even loan forgiveness or forbearance, and followed the requests of Select Portfolio Servicing ( SPS ). 

XXXX. SPS has failed to review my applications for loss mitigation within 30 days for nearly 10 years since my divorce and overcharged me with excessive fees for monthly valuations. 

XXXX. They also delayed processing my requests causing me extensive harm with prolonged deliquencises, and late fees causing financial injury now. If they processed and completed my package in XXXX, even in XXXX, I would not face financial injury today. A {$510000.00} loan in XXXX is now nearly with a balance of {$800000.00}. 

XXXX. Like clockwork, and as listed in my previous complaint in XXXX, I received a notice my application was complete, and then XXXX weeks later, they sent a letter asking for more information. I have complied with all requests. 

XXXX. On XX/XX/XXXX, I was sent a notice for Required Information stating the information was insufficient, after yet another completed package notice for review over 30 days. 

XXXX. SPS was unable to determine my pay frequency based on documents uploaded on their system by me in XX/XX/XXXX with a deadline to respond by XXXX XX/XX/XXXX. 

XXXX. On XX/XX/XXXX, I logged in to the SPS system to upload my documents. I noticed another letter dated XXXX XXXX. I was not notified of this document by email or mail. 

XXXX. The letter was a payment plan that included an excess of fees and excess fines for valuations nearly every month. 

XXXX. I called SPS to ask why the payment plan was made during the time of applying for the modification at the same time. Why did they do a payment plan on an incomplete application, according to their records? The customer service rep from SPS was just as confused. When she came back she said it was final, I needed to accept it or my house would be foreclosed ; I had no choice but better comply. Sounds a bit threatening. 

XXXX. I asked for a forbearance, loan forgiveness, or deferral, and she said no that the lean holder does not do that. The loan holder is XXXX XXXX, and the rep did not tell the truth as XXXX XXXX offers these for their customers. https : XXXX  XXXX. I then asked for an itemization of the calculations and how they came to the payment. I was told, " No. '' They would not allow me an itemization of what I was paying for and why it was so high. 

XXXX. SPS continued to send people to my house with notices for collection even though they had my email and contact numbers. 

XXXX. In conclusion, SPS has failed to review my applications for loss mitigation within 30 days for nearly 10 years since my divorce, overcharged me with excessive fees for monthly valuations, denied all levels of assistance under the guidance of XXXX Bank, denied an itemization of all charges, and threatened to pay or else I would lose my home.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation