Consumer complaint received 2025-04-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
On XX/XX/year>, Chase sent me a message saying I needed to call the bank because they needed more information regarding my accounts and could possibly be closed out. I called the bank to get more information and the reason behind my account being locked for the second time this month. The agent made me aware that my account was closed and that I would receive a check with the remaining balance. I asked the agent why my account was closed and he told me, " I can not share this information with you ''. I asked him how he could not tell me and he said he was told that he could not share the details with me. I asked the agent if I could be escalated to a supervisor and he told me I couldn't and that I would have to wait for a letter in the mail. I disconnected the call and called back to speak with another agent. The second agent placed me on hold and came back to the phone, asking if I had already called previously that day. I told him I did, but that I wanted more information regarding my account. The agent told me there was nothing he could share with me, as previously stated, because my account had been closed and that the bank had the right to close the account at any time. I asked the agent when I could expect the funds because I would be getting my paycheck from my job later that day and this was the only source of income that I had. The agent said they could not assist me but that the pending deposit would be sent back to my employer and that I would have to wait for the remaining funds in the account via check in the mail because my account had been closed. I called the company again on XX/XX/year> and was placed on hold and transferred 3x. I told the agent I was a single mother of XXXX and did not need to know the reasoning behind the closed account as I simply needed the funds, as this again was my only source of finances. The agent stated the account was on " hold '' and the funds could not be sent yet. I asked to be escalated to a manager and was transferred. I expressed my problem and asked if they could expedite the funds because my paycheck was deposited on the same day the account was closed and that I did not have any finances for basic necessities. The manager said she could not " force close the account, '' and I could expect the funds on XX/XX/year>. I asked her if the account was closed or if it was on hold. She said the account was on " hold '' waiting to be closed and the money could not be expedited because the account was not closed yet and was waiting to be closed. That same day, I noticed several bill payments I made days prior to the account " closing '' were sent back to the original companies, which has caused me several fees for the payments being returned. The only source of income I have, which comes from my job, was still deposited and was not sent back to my employer. I am currently without any source of finances and the company has told me there is nothing they can do. XX/XX/year>, is coming up and my rent is due. I am being put in debt because the bank is " holding '' my funds while not completely closing my account with no reasoning.

Company response to consumer: Closed with explanation