Consumer complaint received 2024-08-30 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Incorrect information on your report — Account information incorrect
Company: Alorica Inc.
State: NY

Complaint narrative:
XXXX provided what was advertised as an unsecured, personal loan for {$3500.00} in XX/XX/XXXX. I paid {$260.00} a month ( {$130.00} autopay every XXXX weeks ). When I underwent a credit check and compliance clearance for my job XXXX XXXX XXXX XXXX XXXX this account was flagged as a problem. Per terms of my employment, I provided full details and portal access for my employer to approve me to hold the account. The inaccurate reporting and lack of supporting documentation on the portal caused my XXXX XXXX XXXX to question the origination lender, legal parameters of the loan structure and auto-draft authorizations. They asked for a copy of the loan docs, a payment ledger and my bank statements to show all complied with NYS lending laws and that XXXX were a legitimate loan management firm ( not a payday or predatory lender ). Upon initiating this process, I found that XXXX had sold my account to SST without notification. Furthermore, XXXX was negligent in their reporting- supplying false numbers to credit agencies as well as incorrect balances and dates on their website. They had the cash loan amount as {$7000.00}, payments were listed as only {$130.00} per month and entire payments were missing not reflecting my perfect payment history or paydown of the debt balance. As of XX/XX/XXXX, the portal showed that I had made payments of {$3500.00} but payoff would be an additional {$5500.00}. None of the numbers added up to my bank records or credit reports. Customer support could not explain how these numbers where being calculated. I sent the company XXXX certified letters between XX/XX/XXXX and XX/XX/XXXX keeping XXXX tracking that showed all XXXX letters were received and signed for. I spoke with customer service DAILY for months at a time explaining that I could not make further payment to this account until copies of the loan documents were sent to me showing the {$3500.00} cash loan and my credit report was updated. I was transparent with customer support regarding the exact practices that were being questioned and the necessity for my accounts to comply with state lending laws. I was told that they escalated the issue, notes were being made to my account, payments were being paused until resolution and someone would contact me. A supervisor was never available to speak on the phone. They verbally agreed to send the information. None was received. Further email and telephone requests were ignored. XX/XX/XXXX, harassing phone calls and threats ensued from XXXX. Sometimes up to XXXX calls a day, threatening voicemails, bill XXXX with unprofessional language and no knowledge of how to calculate payments/balances. Service reps would refuse to discuss the account unless I made another payment. They could not show me an accurate record of the payments they already received or how the payments had been applied to the {$3500.00} principal loan balance. XXXX reported the account as delinquent and wrote it off claiming that I was non-responsive. XXXX then RETROACTIVELY changed their documentation to the credit agencies and locked me out of the portal. Credit reports showed new payment amounts, dates and a payment history where there had previously been none. However, the FALSE loan amount, payment frequency and delinquency claims remained. XXXX has received documented auto draft payments from my XXXX account for 13 months totaling {$3500.00} as of XX/XX/XXXX. They NEVER initiated a loan or monetary transfer for any amount over {$3500.00}. The account was never delinquent. Once they reported me as defaulting on a fictional {$7000.00} loan, my credit was XXXX affected. My credit cards, for which I have maintained in excellent standing, were slashed. My score dropped over XXXX points as my available credit was cut by almost half drastically increasing my debt to credit ratio. Most importantly, because of their deceptive and possibly illegal actions, Ive been denied multiple apartments.. As my lease is expiring, I had planned to move. No amount of documentation to dispute the credit reports can provide corporate landlords the comfort to ignore my now poor XXXX XXXX. I now appear high risk - carrying high balances on my credit cards with a personal loan default of {$7000.00} and a pending SST collections amount of {$1900.00}. ALL FALSE. They are directly responsible for rendering me unable to move during a housing crisis when rentals are both expensive and extremely competitive. They have caused IMMENSE harm to my finances, housing situation and reputation based upon their fraudulent operating and reporting practices. While I cant get my credit lines back, I want my credit reports corrected to show the true notation of PAID IN XXXX NEVER LATE to at least repair my score to a level that allows me to move forward.

Company response to consumer: Closed with explanation