Consumer complaint received 2025-04-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: AL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX Phone : ( XXXX ) XXXX Email : XXXX Date : XX/XX/year> To : Wells Fargo Customer Service [ Insert Department or Contact Name if available ] Subject : Formal Complaint Regarding Unauthorized Account Closure and Request for Reinstatement and Compensation Dear Wells Fargo Representative, My name is XXXX XXXX, and I am writing to formally express my concern regarding the abrupt and unexplained closure of my Wells Fargo bank account. I recently received an email stating that my account had been closed without prior notice or any indication of a reason. I was not informed of any issues with my account, nor was I given the opportunity to remedy any alleged concerns. 

This closure has caused substantial hardship. I had already updated direct deposit information tied to this account, and as a result of the closure, I am now experiencing serious disruptions to my financial obligations. The lack of communication and transparency from your institution is unacceptable and warrants immediate attention.

Legal Basis The actions taken by your institution may violate several federal and state laws, including but not limited to : 12 CFR 1005 ( Regulation E ) : Requires financial institutions to provide timely notice when terminating or restricting access to a consumers account.

15 U.S. Code 45 ( FTC Act - UDAP ) : Prohibits unfair or deceptive acts or practices in commerce, including unexplained closures of essential consumer accounts.

12 U.S. Code 1831p-1 ( FDIA - Standards for Safety and Soundness ) : Mandates banks to operate under fair and transparent procedures, particularly in matters affecting account access.

Alabama Banking Code Title 5 : Ensures banking practices conducted in the state are carried out in good faith with proper notice to consumers, especially in actions that result in hardship.

My Requests I respectfully demand the following actions : 1. Immediate reinstatement of my Wells Fargo account or a clear, detailed explanation as to the cause for its closure.

2. Written documentation citing any specific Wells Fargo policy or legal basis used to justify this action.

3. Compensation for the inconvenience, lost wages, delays in deposits, and related damages caused by this abrupt disruption to my financial life.

For identity verification purposes, the last four digits of my Social Security number are XX/XX/XXXX If I do not receive a satisfactory response within 10 business days, I will be filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ), the Office of the Comptroller of the Currency ( OCC ), and the Alabama State Banking Department.

This situation has impacted my livelihood, and I am prepared to take every legal step necessary to ensure that my rights as a consumer are protected and upheld. 

Sincerely, XXXX XXXX XXXX ( XXXX ) XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation