Consumer complaint received 2025-11-25 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: JPMORGAN CHASE & CO.
State: KS

Complaint narrative:
XXXXI have been a victim of cybercrime fraud, through XXXX  different XXXX  financial institutions, Chase Bank being one of them. I am requesting Chase to refund me for all of the fraudulent transactions totaling XXXX for account XXXX  and fraudulent transactions totaling XXXX for XXXXXXXXI have filed reports with IC3.gov on XXXX XXXX XXXX and the submission ID isXXXX for XXXX  account and XXXX  for XXXX  account. I also filed a report through IdentityTheft.gov and the reference number is XXXX. I also filed a police report-XXXX  County XXXXXXXX, notified Attorney General\'s office of Kansas XXXX XXXX XXXX  and the FBI. Furthermore, I have notified all parties such as financial institutions, local and federal law enforcement, local and state government council, email provider, phone provider, credit bureaus, etc.XXXXI declare that the enclosed list of transactions are fraudulent and were not authorized by me or any person authorized to use the Chase account number ending with XXXX, XXXX, XXXX  or for XXXX Chase has been changing account numbers upon my reporting of these fraudulent activities, and Chase fraud detection of identifying unauthorized activities on this Chase account. Criminals have done account takeovers on XXXX  different financial institution accounts of mine. There is a clear pattern of similar merchant names being used over all XXXX different financial institutions. Correlation between XXXX  Chase accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  shows a clear pattern of criminals leveraging similar merchant names. In particular, the merchant name XXXX XXXX XXXX XXXX  I have requested the XXXX  number and have not received it yet to provide to IC3.gov investigators. Chase transaction statement for account number ending with XXXX XXXX XXXX has similar merchant information patterns (ex.(but not limited to) names and phone number) referenced below:XXXX XXXX XXXX XXXX studio-themed merchantsXXXX gaming-themed merchants\XXXX  animal-themed merchantsXXXXChase transaction statements for account numbers ending with XXXX, XXXX XXXX XXXX have similar merchant information patterns (ex, but not limited to) names and phone numbers. referenced below:\XXXX XXXX XXXX  studio-themed merchants\XXXX  gaming-themed merchants\XXXX  animal-themed merchants\XXXXI called Chase multiple times as each time I called previously, I was told there was no additional information needed at this time. Upon receiving letters of the disputes that were filed incorrectly, I noticed the inaccurate information in another institution (XXXX  own XXXX  verification) from one of the same merchants that impacted my other financial institutions. My passport number is showing in a drivers license field. The representative also confirmed that should not have passed a XXXX  verification and recommended mailing an affidavit.XXXXMerchant information from transition indicates XXXX XXXX XXXX XXXX has enabled unauthorized transactions for multiple victims. XXXX XXXX XXXX XXXX  is also associated with various XXXX  companies, including XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  etc. These companies are often used as fronts for unauthorized credit card charges. Furthermore, none of these shell companies has a gaming or gambling license. Account takeover happens to victims and while transactions may be flagged as "valid," they are not valid from the victim. The victim is me.'

Company response to consumer: Closed with explanation