Consumer complaint received 2018-08-24 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened to sue you for very old debt
Company: Kirschenbaum & Phillips P.C
State: NY

Complaint narrative:
A Stipulation of Settlement was placed for this account, please see attached documents. In accordance with the court agreement my debt was reduced from {$13000.00} to {$5200.00} to be paid in monthly installments of {$100.00} until balance is payed off. It was agreed that I could not miss any of the payments. The Attorney representing the Debt Collector received my bank account information and were authorized to debit the $ 100 monthly. These payments were debited for 29 months ( 29 months= {$2900.00} balance remaining is {$2300.00} ). Last debit in my account was XXXX, XXXX and no debits were made thereafter. Collections started to call me in XX/XX/XXXX. On XX/XX/XXXX I returned the call and spoke to a two representatives at the Attorneys office who represent the collections company, who confirmed my payment amounts and informed me that the law offices were merging and that this was causing delays on accounts. Some time after that call, I received another judgement notice presented to the Court by the Debt collection Agency 's Attorney. This is something that is completely unclear since they have my account information and stopped debiting payments. The phone numbers I called in XX/XX/XXXX were both out of service ; but I found a new number on the new mailing. I called recently XX/XX/XXXX to inform the Attorneys office the status of my case and the representative reviewed my account and saw the judgment and explained my balance. I explained the same that I explained back in XX/XX/XXXX, she stated that she found notes regarding my case about this phone call. I explained to the representative that it is the Attorney 's responsibility to continue debiting my account as this was the agreement made when this case was settled in court, and that I did contact the office in XX/XX/XXXX because I was concerned about the payments not being debited. She then put me on hold stating that she was going to speak to her supervisor, after that hold, she came back on the phone telling me it was my fault because " I stopped paying '' and I did not agree with her statement. She became very rude, and I just told her I would contact an Attorney regarding this case and hanged up the phone. 
I have followed my responsibility by contacting them to try to keep paying my debt as agreed because they stopped debiting my account, and the representative tells me I'm at fault for not paying????? My account never changed and I have all my proof of the 29 payments to the same account provided to the debt collection Attorneys before they merged! What are they trying to do????? 
I found out about this problem when I saw my credit report showing a collections account with an amount that does not match my current debt amount of ( {$2300.00} ) with this company after the 29 payments I made. The amount on my credit report reflects as ( {$11000.00} ) which is basically close to the amount of the original debt ( {$13000.00} ) which was reduced by the court to ( {$5200.00} ) in the XXXX, XXXX settlement.

Company response to consumer: Closed with explanation