Consumer complaint received 2025-05-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am filing this formal complaint against XXXX XXXX XXXX XXXX XXXX ( a subsidiary of XXXX XXXX XXXX XXXX ), Experian Information Solutions , Inc., and XXXX  XXXX XXXX, for their collective willful and negligent violations of the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ), the Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ), and Texas consumer protection laws, including but not limited to the Texas Deceptive Trade Practices Act ( Tex. Bus. & Com. Code 17.41 et seq. ) and the Texas Debt Collection Act ( Tex. Fin. Code 392.001 et seq. ), in connection with the false, defamatory, and materially misleading reporting of a mortgage tradeline associated with a points-based timeshare obligation that was fraudulently induced and is legally invalid. This account was reported to both Experian and XXXX  as a delinquent mortgage by XXXX XXXX XXXX, despite the fact that the underlying agreement was secured through deceptive trade practices, fraudulent misrepresentations, omissions of material fact, and high-pressure sales tactics in violation of both federal and state law. XXXX agents made false promises regarding property access, ownership rights, and investment value, leading me to believe I was purchasing a deeded real estate interest, when in fact I received nothing more than illusory points which could rarely be redeemed due to systemic overbooking. These representations were false, unconscionable, and widely documented in national litigation, including class actions such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which alleged that XXXX falsely advertised real estate interests where none existed. Following the material breach by XXXX and failure of consideration, I ceased payments on a product that failed to deliver its promised utility and value. Despite this, XXXX reported the account as a defaulted mortgage to both Experian and XXXXwho published and re-published the information without conducting a lawful or reasonable reinvestigation under FCRA 1681i ( a ), even after being provided ample notice, evidence, and legal context. This tradeline is not only factually inaccurate and misleading under FCRA 1681e ( b ), but also unverifiable under 1681i, and therefore should not remain on file. The bureaus continued inclusion of this account constitutes negligence at minimum, and potentially a willful violation of law, entitling me to statutory damages under FCRA 1681n ( a ). XXXX, as the furnisher, also violated 1681s-2 ( b ) by failing to investigate or correct the tradeline after notification of a consumer dispute and has reported a tradeline whose legal status is in serious question. Both bureaus are further liable under 15 U.S.C. 1692e ( 8 ) ( FDCPA ) and Tex. Fin. Code 392.304 for reporting a disputed, invalid debt without flagging its legal status. Moreover, all parties conduct amounts to unfair, deceptive, and abusive acts and practices ( UDAAPs ) under the Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically 12 U.S.C. 5531 and 5536 ( a ) ( 1 ) ( B ), as it has caused unjustified and disproportionate injury to my credit profile and has obstructed my ability to access mortgage financing and other essential credit. As a result of this ongoing and baseless derogatory tradeline, I am at risk of being denied approval for a residential mortgage loan despite full qualification in all other areas. The legal injury is not abstractit is actual, imminent, and economically devastating, and the continued reporting of this tradeline constitutes not only consumer harm but a potential regulatory failure that the CFPB is statutorily obligated to address under 12 U.S.C. 5491 ( a ). I demand urgent investigation and enforcement action against XXXX XXXX XXXX, Experian, and XXXX  for their respective roles in this unlawful reporting scheme.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation