Consumer complaint received 2026-03-10 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XXXX XX/XX/year> I was calling XXXX to get a quote from them and possibly transfer over them. I contacted XXXX and a person named XXXX gave me quote for my XXXX vehicles for full coverage for {$450.00} a month. I told him I would think it over and contacted him back when I had made a decisions. He provided me with his direct phone number : XXXX. I called him later that day XX/XX/year> and decided to move forward and contacted him back at his direct line XXXX, however when I agreed to move forward with the policy. XXXX transferred me to another phone so they could complete the transaction : XXXX ( XXXX ) XXXX and the guy who answered the call confirmed he was from XXXX ( he was acting as an imposter ). He read over the policy info made it seem like it was really XXXX. He asked for my information to set up my insurance with my vehicles. After gathering my info the imposter provided me different methods to pay my insurance. The imposter said that I could do direct deposit payments or XXXX the money. The impostor said if I did XXXX it would be {$100.00} charger and I would pay the {$450.00} instead of {$550.00}. However before I proceeded with the payment the imposter sent me copy of my insurance cards and got my address information to send me a hard copy. I never thought it was a scam because he was reading all XXXX policies. So I proceeded with a XXXX payment because the person on the line insisted that I do it through there. The impostor provided me with a email address : XXXX and had me send over {$450.00} dollars. The impostor had me put the company name as : XXXX XXXX XXXX. The impostor sent me a copy of my policy to my email and stated that I would receive a hardcopy through the mail. After that I received confirmation through my email saying I was now a XXXX member and they provided me with my policy number. The impostor also provided me with my login information for the XXXX app. Before the call ended with the impostor they insisted I call the bank to make sure the payment went through. It said pending transaction on my end. The impostor insisted and left me VMs saying to call the bank so they can release the payment. I told him that it takes XXXX days for the payment to get posted. The impostor then had me send me a screenshot and send it over to the following phone number : ( XXXX ) XXXX. I received copies of my insurance cards so I was convinced it was legit. However I started receiving updates that my payment was received for {$160.00} for XX/XX/year> even though I had already made a payment for the month since I had just enrolled. Then I receiced another email that the same payment had unsuccessful on XX/XX/year>. They were using someone else debt card for the payments. I received an email on XX/XX/year> that my payment was reversed for {$410.00}. So I decided to call XXXX again at the same number I was provided : XXXX ( XXXX ) XXXX because they were the ones that had process my previous payment. The person on the line said, " this isn't XXXX at first. '' He seemed confused on why I was calling that number and then I told him I had this number and they had to process my insurance information. I told him that I was getting emails that my payment had not gone through even though I had already paid them. The guy said not to worry about that and he would have it fixed. I continued to recieve emails and I decided to login into my XXXX account and I was unable too. For some reason they had my mother 's phone number on file ( XXXX ) XXXX and I never provided them with it. Which I thought was odd and she was receiving my security code to get into my account. I wasn't able to log into my account so I decided to call the number listed in the XXXX app. I called them XX/XX/year>. When I explained to the guy that answered what was going on and that my payment had gotten reversed he seemed confused. He was not able to look up my policy and stated that I was never enrolled at XXXX XXXX. He said I had been a victim of scam. He verified the credit card they had used to make the payment and it was not my debt card. They used someone else card to process my payments. They had me call my bank Wells Fargo to try to file a claim. I called the bank XX/XX/year> to file a claim and told them that an impostor pretending to be XXXX scammed me. However I received a letter today XX/XX/year> and the bank disputed my claim.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation