Consumer complaint received 2025-01-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: LA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXX To : Experian XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Urgent Dispute of Inaccurate Credit Information Report Number XXXX Dear Experian Consumer Relations Team, I am writing to formally dispute the accuracy of information contained in my credit report associated with report number XXXX. Experian 's handling of my disputes appears to violate the Fair Credit Reporting Act ( FCRA ) and mirrors the practices highlighted in the Consumer Financial Protection Bureau 's ( CFPB ) recent lawsuit against Experian. 

On XX/XX/XXXX, the CFPB filed a lawsuit against Experian, alleging that the company unlawfully failed to properly investigate consumer disputes. The CFPB 's findings indicate that Experian conducted " sham investigations '' into consumer disputes, failed to delete inaccurate information, and improperly reinserted previously deleted information into consumer credit reports. These practices threaten consumers ' access to credit, employment, and housing. 
CONSUMER FINANCIAL PROTECTION BUREAU My experience aligns with these allegations. On XX/XX/XXXX, I submitted a dispute regarding specific inaccuracies on my credit report. The dispute was closed within XXXX minutes, at XXXX XXXX, raising serious doubts about whether a legitimate investigation was conducted. I appealed and reopened the dispute for a third time, but it was closed again on XX/XX/XXXX, with no explanation or evidence of how the disputed information was verified. 

Below are the specific accounts in dispute and the reasons they are inaccurate : XXXX XXXX : This account was charged off in XXXX. I did not receive a XXXX form from XXXX XXXX, yet they filed XXXX with the IRS. Under IRS guidelines, the filing of a XXXX means the debt is considered taxable income, effectively making the charge-off void. This account should be removed from my credit report as the debt has been paid through taxation. 
XXXX Account : I have never had a XXXX account. I contacted XXXX directly, and they confirmed they have no record of an account in my name. Despite this, Experian continues to report this account and has provided no documentation or information to verify its legitimacy.

Destiny Credit Card : This account inaccurately reports a 30-day late payment. The account was closed in good standing, and the late payment is due to a system update error. I provided documentation showing when the account was closed, but Experian has failed to use this evidence and continues to report the late payment inaccurately. 
The CFPB 's lawsuit underscores the importance of conducting proper investigations into consumer disputes and maintaining accurate credit reports. Experian 's failure to address these inaccuracies in my credit report is causing significant harm to my financial well-being. 

As mandated by the FCRA, I request the following : A detailed explanation of how the disputed information was validated. 
Copies of any documentation relied upon during the investigation for each disputed account. 
A correction or deletion of the inaccurate information if sufficient evidence to validate the reported debts can not be provided. 
Given the urgency of this matter, I am requesting that Experian comply with these requests within five ( 5 ) days of receipt of this letter. Failure to do so will result in my filing a formal complaint with the Consumer Financial Protection Bureau and pursuing legal action to protect my rights. 

Please respond to this letter in writing within the specified timeframe. I expect transparency and accountability regarding the handling of my disputes and credit report. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation