Consumer complaint received 2025-05-02 00:00:00
Product: Debt collection — I do not know
Issue: False statements or representation — Attempted to collect wrong amount
Company: Source Receivables Management LLC
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, CA XXXX XXXX To : Consumer Financial Protection Bureau Re : Rebuttal to Source Receivables Managements Inadequate Response I am submitting this formal rebuttal to the completely insufficient and evasive response provided by Source Receivables Management ( SRM ). Their reply fails to address the core legal requirements and does not satisfy federal mandates under the Fair Credit Reporting Act ( FCRA ) and other applicable law. 

1. Failure to Provide Complete Method of Verification ( FCRA 15 U.S.C. 1681i ( a ) ) SRMs vague assertion that they were hired by XXXX does NOT constitute a complete method of verification as required by law. The FCRA mandates that they provide a full, detailed description of the investigation conductedincluding who verified the information, how it was verified, and what records were reviewed. Simply stating that XXXX claims the debt exists is wholly inadequate and does not meet legal standards for a reinvestigation. 

2. No Forward Flow Agreement Provided ( Proof of Legal Right to Collect ) SRM completely ignored my lawful demand for the Forward Flow Agreement or servicing agreement that explicitly proves a valid, legal business relationship between SRM and XXXX. This document is critical to prove SRMs actual legal authority to collect and report this alleged debt. Their response that they are authorized is unsupported by any documentary evidence. 

3. No Chain of Assignment or Proof of Ownership Even though SRM claims they do not own the debt, under 15 U.S.C. 1681b and 1681e ( b ), they are still required to provide proof of their permissible purpose and authority to report. A full chain of assignment and/or servicing contract is a basic standard in establishing that they have any legal basis to collect and report, especially since they are transmitting negative data to the credit bureaus.

4. No Signed Agreement or Contract SRMs claim that no signed contract is required is a deliberate misrepresentation of consumer rights. While use of service may establish liability, it does not nullify my right to request verifiable proof linking me to the alleged debt. Especially in cases of fraud or dispute, producing the originating account records, terms of service acceptance, and billing records are the bare minimum required to validate the claim.

5. Failure to Acknowledge Their Reporting Liability ( 15 U.S.C. 1681s-2 ( b ) ) Even as a third-party agency, SRM IS directly liable for ensuring the maximum possible accuracy of information it furnishes. The FCRA imposes an ongoing duty to delete or correct information that can not be fully verified. SRMs failure to remove or suspend reporting until proper documentation is produced constitutes a blatant violation of 1681s-2 ( b ).

6. Misrepresentation of Securitization/Ownership Status The mention that the debt has not been securitized is irrelevant deflection. Whether or not the debt is securitized does not remove SRMs burden of proof to validate its legal authority and reporting rights.

MY FINAL DEMAND : I hereby demand the CFPB enforce full compliance and hold Source Receivables Management accountable for the following immediate actions : 1. Cease and desist all collection activities.

2. Permanent deletion of the account from all consumer reporting agencies.

3. Production of the Forward Flow Agreement and full Chain of Assignment.

4. Production of the original account opening records, proof of acceptance of T-Mobiles terms, and any documents allegedly linking me to this debt.

SRM has utterly failed to meet its obligations under : 15 U.S.C. 1681e ( b ) ( failure to ensure accuracy and completeness ), 15 U.S.C. 1681i ( a ) ( failure to conduct a lawful reinvestigation ), and 15 U.S.C. 1681s-2 ( b ) ( failure to cease reporting unverifiable information ).

If this account is not deleted and the proper legal documents are not produced within 5 business days, I will escalate this matter by pursuing : Formal complaints with the Federal Trade Commission ( FTC ), Filing suit for full statutory and actual damages, and Seeking enforcement from state Attorney General offices.

This case remains unresolved and non-compliant. I request that the CFPB continue its investigation and hold this company fully accountable for these ongoing violations. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation