Consumer complaint received 2025-04-05 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I am writing to formally dispute a {$150.00} XXXX transaction I made to an individual named XXXX XXXX his XXXX employment name is XXXXXXXX XXXX XXXXXXXX, on XX/XX/year> I called XXXX ads to set up ads for my small business, the representative XXXX XXXX offer to help me with my XXXX ads account for {$150.00} a month since he is a XXXX employee and support consultant. He used an official XXXX email address and represented himself as a legitimate support technician. After offering to assist me with an issue, he asked that I send him {$150.00} directly via XXXX for further help on the side, because i trusted XXXX and him beign an authorized XXXX staff member and me neesing help with the ads. I agreed to pay the money and send it via XXXX. He said he will email me from his freelance email with the name of XXXX with further info. I received an email with a phone number and name XXXX XXXX and I XXXX the money. 
After I sent the money, he completely disappeared and stopped responding, then he send an email after i complain to XXXX that he got into an accident, i told him i want feeling comfortable moving forwars since he dissapeared and to send the money back but he never answer or sent the money. I file a complaint with XXXX and later spoke with his XXXX at XXXX, who confirmed he had been taken off the phone as a disciplinary action. However, this internal action does not correct the financial harm done to me, nor does it excuse the unacceptable behavior from someone using a position at a reputable company to defraud customers. The manager said the mo ey was between me and him but it happened while i was on the phone with a legit XXXX representative. 

This is not a simple case of user error or a mistaken paymentit is a clear case of fraud involving impersonation, deception, and abuse of authority. I acted in good faith, trusting the legitimacy of someone with an official XXXX email account and phone number. I expected protection from my bank and XXXX for such an obvious case of fraud. So far, my claim has been denied without a proper investigation by wells fargo saying that my payment was voluntary wich it was but then the person disapear and they disnt even ask me for evidence which i have a lot of emails and screenshots. 

I am demanding that my case be escalated, reconsidered, and fully investigated. I am happy to provide screenshots, proof of payment, and my communication with both XXXXXXXX XXXX XXXXXXXX and XXXX management. As a consumer, I should not be left financially unprotected when defrauded by someone in a position of professional trust. 

Please treat this matter with the seriousness it deserves and issue a full refund of the {$150.00} as soon as possible. If you help contact my bank so that they take this seriously and do a propper investigation. 
Wells fargo denied my claim withouth even investigating they never ask for emails or screenshot proof. Claim number XXXX and XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation