Consumer complaint received 2017-08-22 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.
State: OH

Complaint narrative:
XX/XX/XXXX This letter of complaint is concerning Navient telling me that I owe higher monthly payments than what was agreed upon in my consolidation loan promissory notes payment plan.
Navient sent me a letter onXX/XX/XXXX and XX/XX/XXXX with an updated payment schedule stating that my monthly payment will be increased to {$260.00} because my loans were under disclosed. According to my promissory note I selected the graduated payment plan C1 and my agreed upon payments are : 75 months at {$75.00} on XX/XX/XXXX 75 months at {$130.00} on XX/XX/XXXX 150 months at {$170.00} on XX/XX/XXXX Beginning XX/XX/XXXX I am on the final step of the payment plan of 150 payments of {$170.00} remaining with a payoff date of XX/XX/XXXX.
Navients letter stated that in order to pay the loan off on time the payments have been adjusted to {$260.00}. No documentation ( though requested multiple times over the phone ) has been provided proving their claim. They indicated that an audio recording exists indicating that I agreed to this higher amount, but in order for me to hear the recording I will need to secure a subpoena, pursuing legal action. Upon further questioning they admitted that no such recording exists.
When I spoke to representatives on the phone, telling them I can not pay the higher monthly amount they are demanding, they informed me that I could go into forbearance. Only after I communicated that this is something they are being sued over did they then inform me of other payment plans.
At this time Navient is stating that I am 90 days past due on my loan despite my continuing to make payments of {$170.00} ( the payment due according to the promissory note ). I am asking Navient to correct this with all of the credit bureaus. I am also asking that my payment plan be corrected to the contractually agreed upon amount.
Out of fear of being put into default I have paid the extra monthly amount that Navient has declared that I owe. I have paid Navient {$540.00} in overpayments from XX/XX/XXXX - XX/XX/XXXX. This extra amount is enough to cover my monthly payment due of {$170.00} for the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I am unemployed and have been borrowing money from family and friends to make these monthly payments. I am no longer able to make payments due to this undocumented increase in payment that Navient is stating that I owe.
Unable to make Navients unjustified payment increase, I continued to make the agreed upon payment of {$170.00} starting in XX/XX/XXXX. Navient has charged late fees of {$100.00} for me not paying the higher amount. I am requesting that Navient return to me the amount of {$100.00} and any additional late fees added after XX/XX/XXXX.
To reiterate, I am also requesting that any erroneous reports given by Navient stating that my account is 30 or more days past due be corrected with all credit bureaus. And lastly, that Navient correct the monthly amount due to the agreed upon {$170.00}.

Company response to consumer: Closed with explanation