Consumer complaint received 2019-09-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Mr. Cooper Group Inc.
State: NV

Complaint narrative:
On or about XX/XX/XXXX, we refinanced a mortgage with XXXX XXXX   XXXX, the originating lender, broker, organized and existing under the laws of the State of Georgia, who recorded a deed of trust and note on XXXX XXXX XXXX XXXX, XXXX XXXX, NV XXXX, as a lein against property to act as security for payment. XXXX XXXX XXXX was working with its affiliate XXXX, XXXX XXXX XXXX d/b/a XXXX XXXX  XXXX, or XXXX acting as a mortgage broker, banker, lender, or mortgage processor. It involved kickbacks among these companies.XXXX XXXX XXXX and XXXX XXXX XXXX were the mortgage brokers who took the loan application, Good Faith Estimate, HUD-1 Settlement Statement, Truth In Lending Disclosure, Appraisals, and other mortgage documents. This was a Predatory sub-prime abusive mortgage They charged very high origination broker fees, appraisal fees, and administration fees. 

My complaint is XXXX XXXX XXXX was not licensed or registered to originate, lend or broker in the State of Nevada. XXXX XXXX XXXX, XXXX were unlicensed in the State of Nevada to do mortgages. Per the State of Nevada Department of Business and Industry Division of Mortgage Lending. They were operating illegally to process mortgage transactions, deed of trust, promissory notes and all the above mortgage documents. This may render all the above mortgage documents null and void. Unlicensed dealings in loans are prohibited : XXXX XXXX. These companies acted without malice to defraud, materially misrepresent, mislead, falsify and forge my signature on ( Good Faith Estimate, Truth In Lending Disclosure, Borrower Signature Authorization and Notice to the Home Loan Applicant ) mortgage documents causing Mortgage Lending Fraud NRS 205.372.. They are in Violation of the SAFE ACT Secure and Fair Enforcement of Mortgage Lending 2008 12 USC Chapter 51. For being an unlicensed broker, lender, and processor of mortgages. They have violated State, Federal and HUD laws Nationstar Mortgage is the current servicer of the loan and is attempting to do a wrongful foreclosure. We have been through 5 mediations over the past 11 years with XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX and Nationstar Mortgage. None of the above were able to give a loan modification, principal reduction, or short payoff. But the lenders and servicers continue to use deceptive, fraudulent business practices to violate our lending rights. They state that XXXX XXXX XXXX XXXX XXXX is the current investor of the loan, but they have an assignment from XXXX XXXX XXXX XXXX Nationstar Mortgage as the last assignment on record. There is NO assignment from XXXX XXXX XXXX XXXX XXXX to Nationstar Mortgage. Causing a cloud on the title. Nationstar Mortgage is in breach of contract, breach of the implied duty of good faith and fair dealings. There are multiple issues that have led to XXXX XXXX XXXX XXXX XXXX XXXX 's fundamental inability to foreclose on the underlying note via the recorded Notice of Breach and Election to Sell. These reasons include the fact that : 1 ) the Notice of Trustee Sale is deficient ; 2 ) the actions by multiple holders of the underlying note have caused issue to standing and authority to foreclose ; 3 ) the originating lender XXXX XXXX  XXXX XXXX XXXX XXXX XXXX were NOT LICENSED or registered in the State of Nevada to record the deed of trust or note, underwrite, or process mortgages without first being licensed to operate under Nevada law and federal law. Violating the SAFE ACT, RESPA, and TILA laws. XXXX XXXX can not make MERS a nominee in this deed of trust if they were an UNLICENSED MORTGAGE BROKER in the State of Nevada. MERS assignment to XXXX  XXXX XXXX XXXX   XXXX is Void and XXXX XXXX XXXX XXXX to Nationstar Mortgage is VOID. MERS shows a MIN status of " inactive '' means that the debt has been paid in full. Mortgages are deactivated when you make all the payments but also when you refinance. In a refinance, the original loan is listed as " Inactive -- Paid in Full, '' and you get a new active loan with a new XXXX. Nationstar Mortgage is overcharging fees for property inspections, attorney fees, administrative fees, etc. on this loan, which allows them to increase the payoff to a substantial amount due for their benefit only.

Company response to consumer: Closed with explanation