Consumer complaint received 2025-03-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: AMERICAN EXPRESS COMPANY
State: CA

Complaint narrative:
I received this bonus offer for XXXX XXXX XXXX XXXX American Express XXXX XXXX Bonus Miles after spending {$6000.00} in purchases on your new Card in your first XXXX  months. Offer expires XX/XX/XXXX. * {$0.00} introductory annual fee for the first year, then {$150.00}. 
I applied for this XXXX XXXX XXXX XXXX American Express XXXX through the bonus offer link on XX/XX/XXXX ( I took/have documented screenshots of everything on this bonus offer by Amex as I googled this Amex offer and discovered there was a lot of negative Amex customer complaints about Amex listing scam bonus offers online then once customer is approved for the credit card and meets the spend requirements Amex doesnt honor the bonus offer and denies the bonus miles earned ) so I documented all my bonus offer info including the Amex bonus offer terms that state If you are not eligible for a welcome offer, we will notify you prior to processing your application so you have the option to withdraw your application. After I applied for this XXXX XXXX XXXX XXXX American Express XXXX bonus offer - I was immediately approved for this card confirming that I was eligible for this welcome bonus offer ( as terms state I would be notified PRIOR TO PROCESSING MY APPLICATION if I was not eligible for this bonus welcome offer so I would have option to withdraw my application. I have since received numerous emails from Amex on my new XXXX XXXX XXXX XXXX American Express XXXX BUT none of the Amex communications verified my bonus offer?? So I have repeatedly contacted both Amex XXXX XXXX XXXX on this - XXXX said this is a Amex issue and directed me to Amex- I have now had XXXX LENGTHLY CONVERSATIONS WITH AMEX REPS/SUPERVISORS on phone and chat and was initially told my bonus offer would be listed on my new XXXX XXXX XXXX XXXX American Express XXXX online acct by XX/XX/XXXX and to check back then. So I checked back on my new XXXX XXXX XXXX XXXX American Express XXXX acct on XX/XX/XXXX BUT STILL MY BONUS OFFER WAS NOT LISTED AT ALL - NO CONFIRMATION - SO I CALLED & CHAT WITH AMEX XXXX more times and Amex supervisor confirmed to me that she opened a case on this and I would hear back from Amex on this in next few days - BUT I NEVER HEARD BACK FROM AMEX so I contacted Amex again on online acct by XX/XX/XXXX and to check back then. So I checked back on my new XXXX XXXX XXXX XXXX American Express XXXX acct on XX/XX/XXXX BUT STILL MY BONUS OFFER WAS NOT LISTED AT ALL - NO CONFIRMATION - SO I CALLED & CHAT WITH AMEX XXXX more times and Amex supervisor confirmed to me that she opened a case on this and I would hear back from Amex on this in next few days - BUT I NEVER HEARD BACK FROM AMEX so I contacted Amex again on XX/XX/XXXX and another Amex supervisor told me age didnt see any case opened or listed on this - AMEX HAD LIED TO ME AND NEVER TOOK ANY ACTION ON THIS AT ALL - so the new supervisor told me AGAIN will open /submit a case on this and get it resolved and I would get case details BUT ONCE AGAIN I HAVE NOT HEARD XXXX WORD FROM AMEX BACK ON THIS AT ALL. Upon googling this I can now see that hundreds of new Amex bonus offer customers have experienced this EXACT SAME AMEX CREDIT CARD BONUS OFFER SCAM FRAUD only to have the bonus miles/ points denied / never given once they were earned - this has been reported hundreds of times on this CFPB portal & BBB portal only to have AMEX ignore their complaints/greivances with customers now protesting publicly and warning new customers to avoid all AMEX credit card bonus offers and close all Amex credit card accts - Amex put in WRITING my new XXXX XXXX  XXXX XXXX American Express XXXX application that If you are not eligible for a welcome offer, we will notify you prior to processing your application so you have the option to withdraw your application AMEX NEVER NOTIFIED ME PRIOR TO PROCESSING MY APPLICATION THAT I WAS NOT ELIGIBLE FOR THE XXXX XXXX XXXX XXXX American Express XXXX XXXX XXXX OFFER XXXX Bonus Miles after spending {$6000.00} in purchases on your new Card in your first XXXX months - instead Amex approved my XXXX XXXX XXXXXXXX XXXX American Express XXXX BONUS WELCOME OFFER XXXX Bonus Miles and issued /delivered this XXXX XXXX XXXX XXXX American Express XXXX For XXXX use!!! 
XXXX needs to honor this XXXX XXXXXXXX XXXX Business American Express XXXX bonus welcome offer XXXX Bonus Miles after spending {$6000.00} in purchases on my new Card in my first XXXX they made me and approved to me NOW or this is a fraud scam by Amex in the American consumers

Company response to consumer: Closed with non-monetary relief