Consumer complaint received 2025-02-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NV

Complaint narrative:
Subject : Formal Complaint Against Bank of America for Tier 3 Violations Retaliatory Account Closures, Fraud Claim Mishandling, and Systemic Negligence What Happened I have been a loyal Bank of America customer for 13 years, maintaining my accounts responsibly without prior issues. However, between XX/XX/XXXX and XX/XX/year>, unauthorized ATM withdrawals totaling {$4200.00} were made from my account due to ATM skimming fraud. These transactions followed common fraud patterns, including : Small test withdrawals to check the cards validity. Incorrect PIN entries, suggesting multiple fraud attempts. Escalating charges after successful withdrawals. 
On XX/XX/year>, I promptly reported the fraud and provided detailed supporting evidence, including : Geo-tagged photos proving I was out of town. 
Annotated bank statements showing the fraudulent transactions. 
Transaction logs identifying irregular spending behavior. 
How Bank of America Mishandled My Claims Despite my timely report and extensive evidence, Bank of America mishandled my fraud claim in multiple ways, violating both Regulation E ( 12 CFR 1005.11 ) and UDAAP protections ( 12 U.S.C. 5531 & 5536 ) : Improper Claim Splitting : Instead of consolidating my fraud case, BoA split it into three separate claims ( # XXXX, # XXXX, and # XXXX ). This tactic : Delayed resolution, causing unnecessary processing time. 
Created confusion, leading to inconsistent outcomes. 
Left one claim still unresolved as of today.

Failure to Investigate Thoroughly : XX/XX/year> I submitted a 35-page fax of evidence proving my fraud case.

Same Day Claims Denied Within Hours, indicating no meaningful review was conducted.

BoA ignored geo-tagged photos showing I was at Burning Man in XXXX XXXX, while fraud occurred in XXXX XXXX XXXX 
Failure to Provide Provisional Credit ( Regulation E Violation ) : BoA failed to issue provisional credit within 10 business days, violating 12 CFR 1005.11 ( c ) ( 2 ) ( i ).

Retaliatory Account Closures ( UDAAP Violation ) : Despite the fraudulent account remaining open, BoA closed my non-fraud-affected accounts five times.

Account closures immediately followed my submission of evidence, suggesting retaliatory intent. 
These closures caused : Negative reporting to XXXX. Disrupted financial stability ( missed payments, rent issues ). A XXXX XXXX XXXX drop ( XXXX XXXX ). 
Conflicting Information & Systemic Negligence : Over 17 hours of recorded calls with BoA document repeated misstatements, false assurances, and procedural failures.

Call recordings ( Legally Obtained in XXXX, a One-Party Consent State NRS 200.620 ) contain : Contradictory statements from fraud department representatives. 
Admitted failure to review submitted evidence. 
BoAs inability to provide clear denial justifications.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation