Consumer complaint received 2024-02-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: PNC Bank N.A.
State: AL

Complaint narrative:
THIS IS THE 2ND TIME WE ARE FILING THIS COMPLAINT. IT APPEARS PNC BANK IS CASUALLY IGNORING THE CONSUMER COMPLAINT PROCESS THROUGH THE CFPB. 

COPY IS ALSO MAILED TO XXXX XXXX VIA THE US POSTAL SERVICE. 

XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX PNC Bank XXXX at PNC XXXX XXXX XXXX XXXX XXXX, PA XXXX Property Address : XXXX XXXX XXXX XXXX, AL XXXX THIS IS A COMPLAINT FOR RETURN OF SURPLUS FORECLOSURE FUNDS THAT PNC BANK STOLE FROM US AND ILLEGALLY APPROPRIATED FOR THEMSELVES. THE SURPLUS STOLEN IS AROUND XXXX}. 

Our property on XXXX XXXX XXXX XXXX, AL XXXX was foreclosed on XX/XX/XXXX. XXXX, please see attached Foreclosure Deed. 

This Complaint is to seek your CFPB 's assistance so we can receive the Surplus Funds arising out of the foreclosure. 

XXXX. The Foreclosure Deed indicates that the Federal National Mortgage Association ( FNMA ) was the highest bidder and paid {XXXX 

XXXX. At the time of the foreclosure, we had an ongoing loan modification application, but PNC ignored it and proceeded with the foreclosure anyway. 

XXXX. At the time of the foreclosure sale, we estimate that we had an outstanding loan balance of about {$180000.00} XXXX. We put a down payment of over {$90000.00} when we bought this house. 

Stretchable and Deceptive Interest Calculation It Seemed Designed to Suck Up All and Any Remaining Funds Thus, there should have been Surplus Funds of about XXXX PNC provided an accounting of what happened to the surplus funds- why it was not returned to us. 

As it turned out, they used inaccurate, unjustified illegal, unsubstantiated and inappropriate additional interest and fees to completely " eat up '' and appropriate for themselves that substantial surplus funds arising out of the foreclosure sale. 

As previously indicated, PNC Bank owes us and should return to us the legitimate surplus funds of about {$35000.00}. 
We are Not the Only One in this Class There May be Other Members of the Class i.e. Owners of Foreclosed Properties that Never Got the Surplus Funds They are Entitled To During this period of U.S. Foreclosure crisis XXXX thru XXXX - hundreds of thousands ( maybe millions ) of homeowners lost their homes many of them through fraudulent foreclosures. As featured in 60 minutes, hundreds of banks in their rush to foreclose forged and manufactured assignment of mortgages, and deeds and fake notices either signed by a certain XXXX XXXX, as Vice President of all thousands of different financial institutions and banks. There is of course no real XXXX XXXX she is a concoction of the banks. 

A Big Class of Consumers We believe that PNC Bank during this period foreclosed on properties and never returned a single dollar the hundreds ( maybe thousands ) of owners of the foreclosed properties who were entitled to these surplus foreclosure funds. 

Requesting a Full Audit We ask that the CFPB audit all foreclosure accounting done by PNC Bank on all properties it foreclosed during the period XXXX XXXX. 

It seems it will be discovered that, because of their stretchable accounting/calculation designed to suck up any and all surplus funds and hide them as interest fees, not one, i.e. zero, homeowner or owner of foreclosed properties received a dime on surplus funds that they otherwise were entitled to. 


XXXX XXXX XXXX

Company response to consumer: Closed with explanation