Consumer complaint received 2024-05-09 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: Paypal Holdings, Inc
State: IL

Complaint narrative:
Venmo has let several transactions go thru that where deemed in violation of their user agreement process to the account and not XXXX time did Venmo block, deny, or contact me to let me know that sports wagering wasnt allowed thru Venmo I havent did anything fraudulent on my account at all and Venmo did not stop any payments or deny any transactions on my sports wager for XXXX  year so I was under the impression that I could use my debit card on sports wager Im in a state where it is legal to bet on sports wager apps so I havent did anything fraudulent at all and all of a sudden you guys put a hold on my account on XXXX XXXX this is unacceptable why let several transactions go thru for up to XXXXyear and now say I cant bet on any sports app and put a hold on my money that is rightfully mines and not fraudulent at all for XXXX  days this is unacceptable.. the XXXX time I made a purchase on sports wagering app you guys was suppose to cut service with me right then or you guys system u say that has control and over sees the integrity of Venmo policys was suppose to alert someone and not let several of the same transactions that are so called goes against paypal and Venmo policies and user agreement go thru several times with no problem for a year Venmo was suppose to cut ties immediately thats what the policy says not wait till XXXX  year later and I have my whole life savings in my account to put a hold on my money for XXXX  days and close my account thats unacceptable. And I have XXXX and have made the same transaction and still to this day have made the same transactions on Venmo I have made on XXXX and never not once no one has said I suppose to get permission to place sports wagering bets.. XXXX and Venmo are brother sister digital transfer platforms and XXXX has yet to put a hold or block on my account I have proof that Im going to provide as well but this is so unacceptable for you guys to hold my money I demand my money right now because you guys arent holding those same user agreements and terms that both Venmo and XXXX share to the fullest this has put me in a financial hardship I have lost my car, house, job, I am currently homeless and you guys are holding anything I have left to my name for XXXX  days and thats unacceptable because you guys arent being fair at all this has made me sick as well and I feel that if I dont get my money as soon as possible I might die so this is very serious I am on medication for my XXXX XXXX and only have very little money left to serve on I demand you guys let me transfer my money out of my Venmo account immediately and close the account. I have attached several documents that contradicts XXXX and Venmo policy and user agreement you guys let several so called violation transaction go thru for XXXXyear and never block, hold, or close the account until now why this is unacceptable and I demand my money be released immediately asap.. I have attached several documents that contradicts XXXX and Venmo policy and user agreement you guys let several so called violation transaction go thru for XXXXyear and never block, hold, or close the account until now why this is unacceptable and I demand my money be released immediately asap..

Company response to consumer: Closed with explanation