Consumer complaint received 2025-04-15 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: EdFinancial Services
State: CA

Complaint narrative:
Since XX/XX/XXXX, EdFinancial, my student loan servicer, has been listing me as delinquent, even though I am not. In XX/XX/XXXX I overpaid my student loans -- the total monthly payment due is {$500.00} and I paid {$1000.00}, which was an overpayment for both of the loans that make up my monthly payment. Despite this overpayment, which my account reflected was received and paid towards my loans, my loan summary reflected that my payment was past due and EdFinancial sent me messages stating that I was delinquent and still owed the entirety of my XXXX payment. I sent an FSA complaint and called and emailed EdFinancial multiple times. On XX/XX/XXXX, I received a message from EdFinancial in response to the FSA complaint confirming that I paid {$1000.00}, but : " the payment had been systematically applied in a way that appeared as if the full payment had not been received. During the review, account adjustments were performed to ensure that the payment was appropriately allocated as needed across your loans and this cleared the delinquency. During our review we also checked with our internal Finance Team and confirmed that presently there are no known systematic issues that would result in this happening when your next payment is submitted. '' After the issue was fixed, I paid my XX/XX/XXXX loan bill. Again, the amount due {$500.00} and I paid {$600.00}, another overpayment. Again, the payment was accepted and reflected on my account, but EdFinancial again marked me as delinquent and said the entire XXXX payment was past due. I tried to make another FSA complaint but the website was down. I called and emailed EdFinancial multiple times, and XXXX, the last customer service representative I spoke to on XX/XX/XXXX, said that the issue would be fixed before my XXXX payment was made. It was not. What should have been an XX/XX/XXXX bill of {$500.00} was listed as {$1000.00} because of the " delinquent '' XXXX bill. On XX/XX/XXXX, I paid {$1000.00}. Again, EdFinancial 's website reflects that the payment was received, and again they still say I am delinquent for the entire XXXX and XXXX payments, even though I have collectively overpaid {$600.00} for those two months. 

I am now being told by EdFinancial that I am over 30 days delinquent even though I have overpaid for those months ( and I have never missed a payment and have always paid the amount actually due or overpaid ), they have admitted this issue was a mistake and would not happen, and it has happened again in XXXX and XXXX. I need this fixed before it damages my credit and more goes wrong with my account. More is indeed going wrong -- for some reason the front page of my account summary now only reflects payments towards 1 of my 2 loans for XXXX and XXXX, even though I overpaid on both loans for each of those months. The loan history of individual loans reflects that since XX/XX/XXXX, Edfinancial has been adding and then subtracting random amounts to my principal and interest, which is alarming.

Company response to consumer: Closed with explanation