Consumer complaint received 2024-08-06 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: FC HoldCo LLC
State: FL

Complaint narrative:
XXXX : On XX/XX/XXXX, I contacted Flagship Credit Acceptance to address several concerning charges and fees.IT was one of a multitude of calls where, I disputed various issues, including extra charges and late fees totaling {$160.00} per month. Despite my efforts, these disputes were not resolved and I was heatedly dispute, about the situation that I was being charged two separate late fees every month for nearly 2 years. I suspect this is why there was no follow through, with promised callbacks and the change in perspective reasoning for their decisions changed with each phone call encounter.

Initially, I contacted a customer service representative to dispute the late fees and requested their removal. Earlier in the situation the company granted the fee waiver. But on XX/XX/XXXX, I was told that the company ignored my request and the fees remained, which generated additional late fees. It was determined that the alleged late fees started as far back as XXXX. 

Additionally, I identified a Non-Sufficient Funds ( NSF ) fee on a debit charge, which I claimed to be fraudulent. My understanding is that NSF fees can not legally be charged on debit card transactions, yet Flagship Credit Acceptance applied such fees to my account. I questioned how a debit card transaction could result in non-sufficient funds, but the company failed to provide a satisfactory explanation other than " Yes, we can do this ''. I was also mocked when the representative I can file a complaint with CFPB and/or call an attorney. Hence this complaint. 

Furthermore, I disputed several junk fees charged by Flagship Credit Acceptance and requested a waiver of {$50.00} in fees that were not previously removed from my account. These junk fees, along with the late charges, were illegal and should not have been applied. Despite my requests, the fees were not addressed or corrected. 

I also discussed the compounding effect of previous fees with a representative named Speaker 1, explaining how these fees led to additional financial strain. Again, my concerns were not resolved, and the fees continued to accumulate.

To escalate the issue, I requested to speak with a supervisor, particularly about the NSF fees on debit card transactions. Despite escalating my concerns, the disputes were not adequately addressed, and the unfair charges persisted.

Flagship Credit Acceptances actions may constitute multiple violations of federal regulations, including : Fair Debt Collection Practices Act ( FDCPA ) : The misrepresentation of debt amounts and the failure to address disputes may violate provisions that ensure accurate and fair debt collection practices.

Electronic Fund Transfer Act ( EFTA ) : Charging NSF fees on debit card transactions may violate regulations that protect consumers engaged in electronic fund transfers.

Truth in Lending Act ( TILA ) : The lack of clear disclosure regarding the terms and fees may violate provisions designed to promote informed use of consumer credit.

Dodd-Frank Wall Street Reform and Consumer Protection Act : The unfair, deceptive, or abusive acts or practices related to junk fees and other charges may violate provisions aimed at protecting consumers from financial abuse.

These ongoing issues have caused significant financial and legal concerns. I urge the relevant authorities to investigate these practices and ensure that Flagship Credit Acceptance complies with all applicable consumer protection laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation