Consumer complaint received 2026-03-31 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Vehicle was damaged or destroyed the vehicle — 
Company: Westlake Services, LLC
State: DE

Complaint narrative:
I am submitting this complaint regarding inaccurate and unverifiable information being reported on my credit file related to an account with Wilshire Consumer Credit. This account is a vehicle title loan associated with a vehicle that was declared a total loss. Despite the loss of the collateral, the account continues to be reported with a balance and as an ongoing charge-off. Additionally, the account is reported as a profit and loss write-off, which creates inconsistencies in how the account is being reported. Because the collateral no longer exists, the remaining balance must be supported by a clear and accurate accounting of how the balance was calculated, including any insurance proceeds, salvage value, or other recovery related to the vehicle. To date, no such documentation has been provided. Under the Fair Credit Reporting Act, specifically 15 U.S.C. 1681e ( b ), consumer reporting agencies are required to maintain maximum possible accuracy of the information they report. Additionally, under 15 U.S.C. 1681i, they are required to conduct a reasonable reinvestigation of disputed information. The continued reporting of this account without proper verification of the balance and accounting of collateral proceeds raises concerns that the information is inaccurate or incomplete. I am requesting that this account be fully investigated and verified with proper documentation. If the information can not be verified, it must be corrected or removed. I have already disputed this account directly with the credit reporting agency, and the dispute is no longer pending. The dispute was submitted and completed, and the account was verified without sufficient documentation being provided to me. Pursuant to 15 U.S.C. 1681i, I exercised my right to dispute inaccurate or incomplete information. However, the results of the investigation did not include any evidence supporting the accuracy of the reporting, nor did it provide documentation demonstrating how the balance was calculated following the total loss of the secured collateral. This account involves a vehicle that was declared a total loss. Despite this, the account continues to be reported as a charge-off with no clear accounting of insurance proceeds, salvage value, or application of collateral recovery as required under UCC Article 9, including 9-610, 9-611, and 9-615. Additionally, the reporting appears inconsistent, as the account is listed as a profit and loss write-off while simultaneously continuing to report a balance and ongoing derogatory status. This raises concerns regarding compliance with 15 U.S.C. 1681e ( b ), which requires maximum possible accuracy. I am requesting that the credit reporting agencies and the furnisher provide full documentation supporting the reporting of this account, including : Complete payment and transaction history Accounting of any insurance proceeds or collateral disposition Proof of how the remaining balance was calculated Documentation of the chain of ownership and legal standing If such documentation can not be provided, I request that this account be deleted from my credit report. This complaint is being submitted after my prior dispute has been completed, in compliance with 15 U.S.C. 1681i.

Company response to consumer: Closed with explanation