Consumer complaint received 2024-11-25 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Block, Inc.
State: OK

Complaint narrative:
II. Your Complaint Your complaint claims that on XX/XX/year>, a transfer of {$70.00} WHY REPEAT MY COMPLAINT BACK TO ME? and the money was not returned to your Cash App account as XXXX informed you they would be BECAUSE THEY CAN NOT INVESTIGATE A CANCELLED TRANSACTION SO YES I AM requesting that Cash App locate MY funds. BECAUSE YOU HAVEN'T EVEN TRIED. YOU HAVEN'T EVEN CONSIDERED THAT BECAUSE THE TRANSACTION WAS CANCELLED IN XXXX XXXX  THAT MAYBE THE MONEY WAS SENT BACK TO CASH APP! LIKE XXXX XXXX HAS PROVIDED PROOF FOR. THAT CASH APP ACCEPTED THE REFUND THE DAY IT WAS CANCELLED. WHY WOULD XXXX XXXX SAY THAT IF IT WASN'T TRUE? I DON'T THINK XXXX XXXX  JUST THOUGHT THAT UP AND DECIDED THAT'S THE RESPONSE THEY WOULD GO WITH!

III. Our Investigation... YOU HAVE NOT DONE AN INVESTIGATION ALL YOU'VE DONE IS READ PAPER WORK AND REPEAT IT BACK DO YOUR JOB FIND MY MONEY! 

Your complaint appears to be a follow-up to a previous complaint you filed on XX/XX/XXXX. XXXX, through the CFPB. in your earlier complaint, you claimed that on XX/XX/XXXX. 
ONCE AGAIN HERE YOU GO REPEATING MY COMPLAINT DO YOUR JOB STOP LOOKING AT PAPER WORK AND LOOK IN THE SYSTEM AND TELL MY WHAT HAPPENED AFTER THE MONEY SENT AND COMPLETED BUT WAS CANCELLED IN XXXX XXXX  BECAUSE XXXX XXXX CAN NOT INVESTIGATE A CANCELLED TRANSACTION! 

In our XX/XX/year>, response to your previous complaint, you were notified that our records show that we successfully processed your request to transfer funds totaling {$70.00} via Instant Deposit from your Cash App account balance to your linked XXXX  debit card account ending in XXXX on XX/XX/year> at XXXX pm XXXX, BUT THE TRANSACTION WAS CANCELLED! We have investigated both of your complaints, as well as your previous correspondence with Cash App Support, and can confirm that the information that was provided to you on XX/XX/year>, was both accurate, and complete, Cash App successfully sent {$68.00} to your linked XXXX debit account ending in XXXX on XX/XX/year>. 
DUH! THE WHOLE WORLD ALREADY SAID THE FUNDS SENT SUCCESSFULLY! 
IT WAS THEN CANCELLED! SO TAKE YOUR INVESTIGATION A STEP FURTHER BECAUSE XXXX DOES HAPPEN! LIKE CANCELLED TRANSACTIONS! AND FIND MY MONEY IV. Conclusion As stated above, Cash App has investigated NO YOU HAVEN'T YOU'VE REPEATED MY complaints BACK TO ME and can confirm YOU CAN NOT CONFIRM ANYTHING BECAUSE YOU HAVEN'T EVEN LOOKED that the funds were not returned to Cash App. XXXX XXXX PROVIDED TO ME WHICH I PROVIDED TO YOU THE PROOF THAT CASH APP ACCEPTED THE REFUND WHEN SENT! SO YOU TELLING ME THAT I will need to continue working with XXXX Support to access your funds? WHAT DON'T YOU UNDERSTAND ABOUT CANCELLED TRANSACTION? 

CAN YOU INVESTIGATE A CANCELLED TRANSACTION? 

. 

For further context, XXXX CAN'T TRACE CANCELLED MONIES so i am directing my concerns and issues directly to the financial institution it involves. CASH APP We hope this response satisfactorily addresses your complaint. REPEATING BACK TO ME WHAT I ALREADY STATED TELLS ME YOU DON'T KNOW HOW TO DO YOUR JOB. YOU GAVE NO ANSWERS OR SOLUTIONS! SO NO YOU HAVE NOT SATISFACTORILY ADDRESSED MY ISSUE! THIS IS LIKE THE 25TH TIME I'VE TRIED TO GET MY MONEY HOW MANY PEOPLE ARE THERE AT CASH APP? BECAUSE I'LL TALK TO EVERY WORKER YOU HAVE SO THAT I AM TREATED FAIRLY AND GET WHAT IS MINE. MY XXXX THAT YOU HAVE KEPT FROM ME FOR ALMOST 90 DAYS NOW!

Company response to consumer: Closed with explanation