Consumer complaint received 2025-05-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: KEYCORP
State: WA

Complaint narrative:
On Monday, XX/XX/year>2025, KeyBank National Association withdrew {$6000.00} from my personal checking, account ending in XXXX, without any prior notice, consent, or legal explanation.I am the only owner of this account. I am not a Social Security recipient, representative payee, or debtor, and my direct communication with the XXXX XXXX  Administration on Thursday, XX/XX/year> confirmed that they have no record of anything associated with my Social Securty Number. Failing to perform any due diligence and clearly without any knowledge of the laws governing personal bank accounts, KeyBank debited funds from a personal account held solely in my name an account that has no legal or financial connection to any XXXX benefit and has never received any XXXX deposits. In addition, the funds seized from my account were entirely inherited, issued to me as the named beneficiary of my late father 's XXXX XXXX account, and deposited directly into my individual account. They were not received from the XXXX, were not estate assets, and were not associated with any joint account activity. I contacted Key Bank on XX/XX/year> to enquire what was happening and to ask where my funds had gone. I also asked for a copy of whatever order they received as I had no knowledge of any order- I was told that " we don't do that ''. On XX/XX/year> I again contacted Key Bank and spoke with your representative, XXXX, who stated that I was wholly responsible for the overpayment because the money had been spent. This assertion is legally baseless, factually incorrect, accusatory, and suggests gross negligence by KeyBank in verifying whether I had any legal obligation to the XXXX or involvement in the alleged overpayment. During this call, I demanded a copy of this order be emailed to me immedately and was told by XXXX that it had been mailed and I just had to wait to get it in the mail. Let me be clear, at no point was I notified by the XXXX nor Key Bank via phone call, email, or post, nor was I ever given an opportunity to contest the XXXX before the funds were removed from my account. 

The actions, and inaction, taken by Key Bank are clear violations of : XXXX XXXX XXXX ( b ) Prohibiting unauthorized debits in response to reclamation notices ; XXXX XXXX XXXX XXXXXXXX ( Regulation XXXX ) and the Electronic Fund Transfer Act ( 15 U.S.C. XXXXXXXX XXXX XXXX  ) Requiring timely investigation and consumer notice of disputed transfers ; XXXX XXXX XXXX ( b ) ( XXXX ) which explicitly limits reclamations to accounts that directly received the benefits in question The Right to Financial Privacy Act ( XXXX XXXX. XXXXXXXX XXXX XXXX  ) Prohibiting financial institutions from disclosing or transmitting consumer financial data to federal agencies without legal process and customer notice ; The Gramm-Leach-Bliley Act ( 15 U.S.C. XXXX ) Requiring institutions to protect nonpublic personal financial information ; Conversion for unlawfully taking funds from a non-liable party ; Negligence and breach of fiduciary duty for failing to protect consumer assets and verify account liability ; Invasion of privacy for misuse or unauthorized transmission of personal information ; Unjust enrichment for retaining funds to which KeyBank has no legal claim ; And a violation of the XXXX XXXX to the XXXX XXXX for participating in the deprivation of property without due process of law.

Company response to consumer: Closed with explanation