Consumer complaint received 2025-11-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP
State: NC

Complaint narrative:
On XX/XX/XXXX My Bank U.S. Bank close my saving account for some apparent reason it was {$250.00} in my account at that time. I knew nothing about. It was unaware of all of it. They say they were closing it due to fraudulent and the only thing I do to this account this saving account is when my direct deposit goes in. I transfer money from the checking account to the saving account and when the checking account get low, I transferred money back to the checking account so Im not aware of anything fraudulent that you can do with the saving account. I called the banks several times on XX/XX/XXXX. They sent a reversed charged back to my account. My account then had {$53.00} in there so the charge they sent back through was {$84.00} so it overdraft my account {$34.00} and some change so when I try to put money into that banking account from another banking account that I have theyre in the process of closing it on XX/XX/XXXX today it is XX/XX/XXXX by XXXX check was posted on XX/XX/XXXX. I call the Social Security XXXX and they gave me a reference number saying they have it but the bank told me they never got it but the next day I called them they said they had got it and they didnt let it go through so they sent it back. it should take XXXX to XXXX days for him to go back to the Social Security. I have been calling them every since the XXXX daily at least about XXXX to 5 times if possible within a course of a day, no one can tell me why my bank account close. I made a couple complaints when I called back they said I had XXXX to XXXX hours to get back with me. No one has done that Yet. Ive been had this bank account for over 20 years back and I want to say XXXX I think someone stole my card I think I went to the nail shop and went to to get some XXXX food so in between there someone to compromise my bank account so I called him and the lady said she was was gon na close it out and send me a another bank card within XXXX days that never happened so I remember her telling me that it should be there by Wednesday so when I call back Wednesday, some guy told me if its not there that Wednesday it should be there tomorrow which is Thursday so I called him back Thursday and some guy was getting very smart with me. had a nasty position by myself and sent the car. The car was never sent in the for XXXX days. It takes XXXX to XXXX business days so when I call back another lady said XXXX send me a card XXXX days and once I get the card, I had to upload it on my Apple Pay in order for me the used card within XXXX hours I did that so when I called back and talk to a XXXX at Our got everything done which took me a little real week. I think the XXXX got really upset with me because XXXX was making a complaint about her her office. People had a nasty disposition about themselves every time I call every since I talk to her, she hung up in my face. She never called back on XX/XX/XXXX birth. I got a direct deposit for my job XXXX XXXX. I was supposed to go to get some treatment for my XXXX. I was supposed to go get some medicine. I have no money to do none of that today is the sixth and every time I call there someone is getting smart now I called today at XXXX and talk to a young lady in the fraud department. She had a she herself had a nasty disposition about herself telling me there is another department and they dont know how long its gon na take them because they monitor in my account and I also told her that someone tried to use my account my card yesterday and it declined it or something, but its in a message to My Phone. She dont wan na hear anything. I have to say I asked her to speak to a supervisor. She refused to let me speak to a supervisor and they and I asked him several times. Can I go to the bank and close up my account and get my money so I can get my medicine and get my XXXX treatment. They told me no I have to wait till they close it and send me a cashier check through the mail. Today is XX/XX/XXXX at XXXX XXXX still yet to get in my medicine getting ready to get kicked out of my place cant pay my car payment cant pay my rent. Cant pay my electric bill because they holding up my money and wont give me no information about it. They have no timeframe or when are they actually closing out my account so I asked the lady it can be up to a year now and she said she have no idea. My name is XXXX XXXX at XXXX I live at XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX please help me please

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation