Consumer complaint received 2024-08-12 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: IL

Complaint narrative:
XXXX XXXX XXXX Homewood Court XXXX XXXX, Illinois XXXX This communication is in connection with XXXX XXXX account # XXXX Gramm-Leach-Bliley Act ( GLBA ) Privacy of Consumer Financial Information1 Title V, Subtitle A of the Gramm-Leach-Bliley Act ( GLBA ) 2 governs the treatment of nonpublic personal information about consumers by financial institutions. Section 502 of the Subtitle, subject to certain exceptions, prohibits a financial institution from disclosing nonpublic personal information about a consumer to nonaffiliated third parties, unless ( i ) the institution satisfies various notice and opt-out requirements, and ( ii ) the consumer has not elected to opt out of the disclosure. Section 503 requires the institution to provide notice of its privacy policies and practices to its customers. Section 504 authorizes the issuance of regulations to implement these provisions. 

In XXXX, the Board of Governors of the Federal Reserve System ( Board ), the Federal Deposit Insurance Corporation ( FDIC ), the National Credit Union Administration ( NCUA ), the Office of the Comptroller of the Currency ( OCC ), and the former Office of Thrift Supervision ( OTS ), published regulations implementing provisions of GLBA governing the treatment of nonpublic personal information about consumers by financial institutions.

Pursuant the Consumer Financial Protection Bureau, all financial institutions are required offer an opt out notice to all consumers. The opt out notice is covered by the Gramm-Leach Bliley Act.

In general, the privacy notice must describe a financial institutions policies and practices with respect to collecting and disclosing nonpublic personal information about a consumer to both affiliated and nonaffiliated third parties. Also, the notice must provide a consumer a reasonable opportunity to direct the institution generally not to share nonpublic personal information about the consumer ( that is, to opt out ) with nonaffiliated third parties other than as permitted by exceptions under the regulation ( for example, sharing for everyday business purposes, such as processing transactions and maintaining customers accounts, and in response to properly executed governmental requests ). The privacy notice must also provide, where applicable under the Fair Credit Reporting Act ( FCRA ), a notice and an opportunity for a consumer to opt out of certain information sharing among affiliates.

USAA, when I demand the exercise my consumer right to opt out I am refering to my financial information being shared with non-affiliated parties as defined by the Consumer Financial Protection Bureau or CFPB. 

Stop reporting inaccurate information. Also, any and all financial information of any kind to consumer reporting agenices as a whole. That means XXXX, XXXX and XXXX. 


Consumers must be given the right to opt out of, or prevent, a financial institution from disclosing nonpublic personal information about them to a nonaffiliated third party unless an exception to that right applies. The exceptions are detailed in Sections 14, of the regulation found on the CFPB website.

A nonaffiliated third party is any person except a financial institutions affiliate or a person employed jointly by a financial institution and a company that is not the institutions affiliate. An affiliate of a financial institution is any company that controls, is controlled by, or is under common control with the financial institution. 

Stop immediately reporting any and all of my financial informartion to XXXX, XXXX and XXXX. 

USAA youve admitted to not having a vehice title or lien connected to the alledged debt you are reporting monthly to consumer reporting agencies/TransUnion. Stop immediately that is a violation of the Fair Credit Reporting Act. 

My validation of debt requested yeiled no contract or vehicle title ; USAA remove yourself from my consumer report immediately. USAA notify the CFPB of your findings immediately..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation