Consumer complaint received 2025-03-08 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
This is a complaint about Wells Fargo Bank XXXX XXXX XXXX, XXXX XXXX, California XXXX. 
Numerous letters/email were sent to the CEOs office of XXXX XXXX commencing XX/XX/XXXX ( and thereafter ) with no response to the numerous issues listed on XX/XX/XXXX. Amplifying Documents attached XX/XX/XXXX XXXX XXXX, CEO PERSONAL AND CONFIDENTIAL Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX, California XXXX XXXX XXXX, XXXX : I have sent numerous complaints via email to your office via the communications board, as Wells phone personnel directed me as a method to contact your office, as well as copies to your ECMO unit.

1. In the past, the board provided an acknowledgement email, A form letter response, with a questionable statement that, discretion would be used to reply, 2. I questioned that discretion form of reply many times with that unit for a proper response, With unresponsiveness. 

Therefore, I request that your office address the above and reply. 

3. The acknowledgements stopped many weeks ago, and I question the reason, as I request your office investigate, Is someone blocking my legitimate messages to avoid taking action to respond?

Therefore, I request that your office address this as well.

4. other issues are generally via your ECMO unit communications, a. FORM LETTERS, upon receipt of an inquiry b. A case # c. 10-day response timeframe which is usually not met, and often not answered.

RESULTING in follow-up requests AND repeats of a b. c, With unresponsiveness 5. Is regarding methods of communication to issues presented. When Wells replies, if any, I always request responses to facilitate resolutions of a specific issue, via my email, OR via XXXX, XXXX or XXXX Priority mail That does not ever occur. 


However. in a very few instances, 6. An email does arrive indicating access to a XXXX XXXX  and almost always, XXXX comes up invalid OR Does not contain a message, I have complained about those XXXX system errors many times, With unresponsiveness Furthermore, as documented, many times, 7. There are approximately 15 unanswered cases numbers ( originals or possibly duplicated by Wells, From # 4 above, a, b and c that, have never been answered.

And finally, 8. direct complaints about specific employees. that have been provided that, have never been answered. 

In summary, I request answers to all the above, on an item-by-item numbered basis, To be sent via XXXX, XXXX or USPS Priority Mail in order facilitate and resolve everything stated above, especially # 7.

I do not expect a direct reply from you but from someone in authority at Wells Fargo> Thank you for your attention. 

( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XX/XX/XXXX XXXX XXXX, CEO PERSONAL AND CONFIDENTIAL XXXX XXXX, XXXX : Still no response to my letters/emails of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX and XX/XX/XXXX After all this time has elapsed, I need an immediate written reply from a Wells Fargo officer.

to each of the 8 issues presented XX/XX/XXXX, on a one-by-one basis, to be sent via XXXX, XXXX or USPS Priority Mail. 

I do not expect a direct reply from you but from a Wells official in the authority at Wells Fargo OR I will notify the regulatory authorities, and your firm can deal with answering them as well.

Thank you for your attention. 

( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX _____________________________________________________________________ XX/XX/XXXX XXXX XXXX, CEO PERSONAL AND CONFIDENTIAL XXXX XXXX, CEO : Still no response to my letters/emails of XX/XX/XXXX, XX/XX/XXXX. 

After all this time has elapsed, I need an immediate written reply from a Wells Fargo officer.

to each of the 8 issues presented XX/XX/XXXX, on a one-by-one basis, to be sent via XXXX, XXXX or USPS Priority Mail. 

Thank you for your attention. 

( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND CONFIDENTIAL via board/ECMO G Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX XXXX California XXXX XXXX XXXX, CEO : I have not received any reply to my XX/XX/XXXX letter sent to you via the USPS.

I need an immediate written response to all the issues therein, on an item-by-item numbered basis, to be sent via XXXX, XXXX or XXXX Priority Mail in order to answer sand facilitate those complaints, especially # 7.

I do not expect a direct reply from you but from a Wells official in the authority at Wells Fargo.

Thank you for your attention. 

( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Cc : ECMO XXXX XXXX XXXX XXXX XXXX XXXX AND XXXX Wells Fargo Bank XXXX XXXX XXXX XXXX XXXX XXXX California XXXX XXXX XXXX XXXX XXXX : I have sent numerous complaints via email to your office via the communications board, as Wells phone personnel directed me as a method to contact your office, as well as copies to your ECMO unit.

1. In the past, the board provided an acknowledgement email, A form letter response, with a questionable statement that, discretion would be used to reply, 2. I questioned that discretion form of reply many times with that unit for a proper response, With unresponsiveness.

Therefore, I request that your office address the above and reply. 

XXXX. The acknowledgements stopped many weeks ago, and I question the reason, as I request your office investigate, Is someone blocking my legitimate messages to avoid taking action to respond? 

Therefore, I request that your office address this as well. 

4. other issues are generally via your ECMO unit communications, a. FORM LETTERS, upon receipt of an inquiry b. A case # c. 10-day response timeframe which is usually not met, and often not answered.

RESULTING in follow-up requests AND repeats of a b. c, With unresponsiveness 5. Is regarding methods of communication to issues presented. When Wells replies, if any, I always request responses to facilitate resolutions of a specific issue, via my email, OR via XXXX, XXXX or XXXX Priority mail That does not ever occur. 


However. in a very few instances, XXXX. An email does arrive indicating access to a XXXX XXXX and almost always, XXXX comes up invalid OR Does not contain a message, I have complained about those XXXXXXXX XXXX errors many times, With unresponsiveness Furthermore, as documented, many times, 7. There are approximately 15 unanswered cases numbers ( originals or possibly duplicated by Wells, From # 4 above, a, b and c that, have never been answered.

And finally, 8. direct complaints about specific employees. that have been provided that, have never been answered.

In summary, I request answers to all the above, on an item-by-item numbered basis, To be sent via XXXX, XXXX or USPS Priority Mail in order facilitate and resolve everything stated above, especially # 7.

I do not expect a direct reply from you but from
someone in authority at Wells Fargo> Thank you for your attention. 

( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation