Consumer complaint received 2024-03-02 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Other transaction problem — 
Company: Block, Inc.
State: NV

Complaint narrative:
Late in 2023 my work truck was stolen from me and my roommate, XXXX XXXX, who was driving it went missing when we were separated in a winter storm while on a cross country move from XXXX XXXX to XXXX  My truck GPS was disabled in XXXX, TX on XX/XX/XXXX and that was the last day I heard from XXXX since then. Shortly after filing reports with law enforcement I was contacted by an individual via text message asking for XXXX. After explaining that she was missing, he told me he could give me her location and the whereabouts of my truck if i paid him. The vehicle was loaded full of all my tools and personal property and had significant value. But as directed by law enforcement, I refused to pay him. With the loss of my livelihood contained in the truck, I found myself alone and XXXX in a new isolated location where I knew no one. I had no help so I was forced to sell the property I was moving into in XXXX in order to fund the remainder of my move. The stranger that had contacted me continued to hassle me every day for ransom money until finally he just began to take it himself. He was already in my accounts from the beginning without me giving him any personal information. He was able to change his log-in location from coast to coast as he caused havoc in my bank accounts, email, social media, and XXXX  account. He caused three of my checking accounts to be closed for fraudulent activity. He also had pictures of XXXX and he knew my license plate number on my truck and even sent me screenshots of his and XXXX text conversations. He promised to help me locate my truck and XXXX yet he never did anything he said he would and he only took more and more from me. When I caught him trying to order XXXX on my XXXX XXXX XXXX account, that is when I was informed that his calls were international rather than domestic. When I refused to cooperate with his requests or demands, he took it upon himself to use my cash app account to withdraw funds from my two checking accounts with XXXX and XXXX XXXX. As he withdrew the funds he transferred them into bitcoin and then withdrew them to a bitcoin wallet address not associated with me whatsoever. He did this rather quickly over the course of a couple days for each account until both my accounts were wiped clean. These unauthorized bitcoin transactions totaled nearly {$6500.00} and devoured my only means of completing my move successfully. I have worked diligently for the past eight years to prepare for this move to a location where I could rebuild my business again. I would never risk my funds for moving certainly not with bitcoin transactions I know nothing about nor even have a bitcoin wallet address to withdraw to. This loss of my funds and dispute denial on behalf of cash app and my two banks has halted my move completely and is now costing me my storage units and my fleet of commercial vehicles. My life is in utter turmoil as I already lost my three RVs, my vehicle insurance has lapsed, my commercial trucks have been seized by a landlord, my power is about to go off, I have no food to eat, and my phone will be disconnected any day now. This is an emergency situation for me and I have no remaining family to help me nor any friends I can count on. I am basically losing the entire foundation for my business that took my many years to build. I never imagined it would be lost just prior to making it to my final recovery destination in XXXX It is a blow that I will never recover from and most undeserved. I desperately need my funds to save my business and my life and I would never sacrifice selling my property just for everything I have to be lost or taken from me this close to achieving my goal. Please help me by refunding all the unauthorized bitcoin withdrawal transactions before it becomes too late for me to fix any of the damage I can not wait another day of being repeatedly denied my disputes. This could not have happened in a worse time for me as I have already been through XXXX in my past and there is no way I can afford to lose more than the fortune I have already lost during the past decade.

Company response to consumer: Closed with explanation