Consumer complaint received 2025-05-16 00:00:00
Product: Debt collection — Payday loan debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Security Credit Services, LLC
State: TX

Complaint narrative:
On XX/XX/XXXX, I sent a written dispute letter to Security Credit Services , LLC via XXXX XXXX mail ( tracking # XXXX ) requesting validation of an alleged debt associated with Account # XXXX, originally credited by XXXX XXXX ( Account # XXXX ). My request was made pursuant to 15 U.S.C. 1692g of the Fair Debt Collection Practices Act ( FDCPA ), which entitles consumers to verification of a debt upon written request within 30 days of receiving a debt collection notice. 
In my dispute letter, I specifically requested the following information to validate the debt : - A copy of the contract to understand the terms of the alleged debt. 
- A copy of the purchase agreement to verify whether Security Credit Services , LLC actually owns this debt. 
- Account statements detailing how the amounts owed reached {$2500.00}. 
On XX/XX/XXXX, Security Credit Services , LLC responded to my dispute letter, stating : After conducting a careful review, our records confirm that you are correctly listed as the responsible party for the account. Regarding your requests for { PURCHASE AGREEMENTS } there is no basis in law to substantiate your right to such information. In fact, court cases and the Federal Trade Commission have found there is no duty to comply with such excessive verification demands. Enclosed are documents validating the debt. 
The response included a copy of the XXXX XXXX XXXX with XXXX XXXX, XXXX XXXX XXXX, dated XX/XX/XXXX, but failed to provide the requested purchase agreement or account statements. The refusal to provide the purchase agreement is the primary basis for this complaint.

Under 15 U.S.C. 1692g ( b ), upon receiving a written dispute from a consumer, a debt collector must cease collection activities until it provides verification of the debt. The verification must be sufficient to allow the consumer to confirm the validity of the debt, including the identity of the current creditor and the basis for the debts ownership. Courts have interpreted this requirement to include documentation that demonstrates the debt collectors legal right to collect, particularly when the debt has been assigned or sold, as in this case where Security Credit Services , LLC claims ownership of a debt originally held by XXXX XXXX. 
By refusing to provide the purchase agreement, Security Credit Services , LLC has failed to adequately validate the debt. The purchase agreement is critical to verifying that Security Credit Services , LLC is the legitimate owner of the debt and has the authority to collect it. The companys assertion that there is no basis in law to provide this information is misleading and unsupported. The FDCPA does not limit the scope of verification to exclude proof of ownership, and courts have held that debt collectors must provide documentation sufficient to resolve reasonable disputes about the debts validity ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) ). The Federal Trade Commission ( FTC ) has also emphasized that debt validation should include information that addresses the consumers specific concerns about the debts legitimacy. 
Furthermore, the failure to provide account statements detailing how the alleged amount owed reached {$2500.00} constitutes an incomplete validation, as it prevents me from verifying the accuracy of the debt amount. This conduct violates the FDCPAs requirement to provide meaningful verification and may also constitute an unfair practice under 15 U.S.C. 1692f by attempting to collect a debt without proper substantiation. 
The refusal to provide the purchase agreement and account statements has caused me significant distress and uncertainty regarding the legitimacy of the debt. Without this information, I am unable to confirm whether Security Credit Services , LLC has the legal right to collect the debt or whether the amount claimed is accurate. This has hindered my ability to make informed decisions about resolving the matter and has potentially exposed me to unwarranted collection activities.

Enclosed : - Copy of my dispute letter mailed on XX/XX/XXXX XXXX certified mail receipt ( tracking # XXXX ). 
- Security Credit Services, LLCs response letter dated XX/XX/XXXX, including the enclosed XXXX XXXX XXXX.

Company response to consumer: Closed with explanation