Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
XXXX  XXXX XXXX Illinois XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX XXXX , DC XXXX Subject : Demand for Investigation and Deletion of Inaccurate Information on Credit Report Dear CFPB, I am writing to formally demand your assistance regarding several inaccuracies on my credit report, which have persisted despite my ongoing efforts since XX/XX/XXXX. My attempts to resolve these issues directly with Experian Equifax and TransUnion credit bureaus have been met with inadequate responses, and I am now seeking your intervention to rectify this situation. 

My personal information is as follows : - Name : XXXX XXXX - Date of Birth : XX/XX/XXXX - Address : XXXX XXXX XXXX XXXX, - XXXX  XXXX XXXX Illinois XXXX - Phone : XXXX I have sent multiple letters to Experian trans and Equifax requesting update of my personal information ehich they refuse to do which is a violation of my rights I have the right to privacy. 

And again with the reinvestigation of the inaccurate accountsTo date, I have not received any meaningful progress or resolution. Instead, I have been met with generic responses that do not address the specific inaccuracies I have identified. 

Under the Fair Credit Reporting Act ( FCRA ), consumers are entitled to accurate and complete information in their credit reports. Specifically, the FCRA mandates that if a consumer disputes information that is inaccurate or incomplete, the credit reporting agency must conduct a reasonable investigation. If the information can not be verified, it must be deleted from the consumer 's credit report.

In my case, despite providing comprehensive documentationincluding certified mail receipts and copies of my lettersExperian TransUnion and Equifax continues to report verified inaccuracies. This is a violation of my rights under the FCRA and the Standards for Equitable and Responsible Reporting Act ( SEERA ). Therefore, I demand that these inaccurate accounts be completely deleted from my credit report immediately.

I have attached copies of all relevant documentation for your review, including : 1. Certified mail receipts confirming my correspondence with Experian.

2. Copies of letters sent to Experian detailing the inaccuracies.

3. Relevant certifications and supporting materials.

I ask that the CFPB take immediate action to investigate these discrepancies and ensure that my credit report is corrected in compliance with applicable laws. Your prompt attention to this matter is greatly appreciated, and I look forward to your response.

Thank you for your assistance. 

Sincerely, XXXX XXXX [ Attachments : Copies of letters receipts and correspondence This app will not let me add any kind of photos to

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief