Consumer complaint received 2025-06-18 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: U.S. BANCORP
State: MN

Complaint narrative:
I have been a loyal customer of U.S. Bank since XXXX. As of late, I have been enduring financial difficulties given current life circumstances. I understand the overdraft policies of the financial institution and am grateful to the 24 hour grace period extended to customers to allow accounts to become positive. This being said, I am beyond disgusted with the blatant disregard for an ethical business model and lack of moral integrity. 

Over the course of 18 months, beginning in XXXX of XXXX, I have been taken advantage of as a low-income single mother by being charged a total of {$5500.00} with XXXX overdraft fees. The dates and charges are as follows : XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} XX/XX/XXXX : {$72.00} XX/XX/XXXX : {$100.00} XX/XX/XXXX : {$36.00} I am outraged by this accepted practice of exploitation. These " Overdraft Paid Fees '' are represented as an expense imposed on the customer by the bank for paying for a charge that the customer 's account balance did not meet. The " covered '' expense is then returned to the bank by the merchant resulting in a returned payment fee, an unnecessary {$36.00} overdraft fee that didn't actually cover the overdraft, and the need to still pay the merchant. On top of the {$5500.00} in overdraft fees, I have also been paying $ XXXXmonth for Overdraft protection since XX/XX/XXXX for a total of {$390.00} for a protection that clearly isn't doing what it's title portrays and yet U.S. Bank is still allowing me to be charged for it. I demand immediate indemnification of my stolen funds and to be made whole in every way.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation