Consumer complaint received 2025-08-04 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: ProCollect, Inc.
State: MI

Complaint narrative:
I am writing to submit a formal complaint regarding the mishandling of my lease termination at XXXX XXXX XXXX in XXXX, MI, and the repeated, potentially unlawful debt collection activity by ProCollect Inc. 

In XX/XX/XXXX, I vacated my apartment ahead of the official lease end date of XX/XX/XXXX, due to a medically documented high-risk XXXX. My physician advised it was no longer safe for me to work and or live alone, especially given the serious and persistent health and safety hazards present in the apartment. I made numerous good faith attempts to contact the apartment management to discuss early lease termination. These efforts included repeated phone calls, emails, and several in-person visits to the officenone of which were successful. All phone lines/voicemail boxes were consistently full or unanswered, and the office was habitually closed during posted business hours. This lack of communication was compounded by constant staff turnover ; in the two years I lived there, management changed more than five times, and numerous times even since then. 

The conditions in the apartment and complex were severely unsafe and unsanitary. There was flooding of fecal-contaminated water into the sinks, dishwasher, and bathtub in my apartment. The bathroom contained visible mold that had clearly been painted over rather than properly removed, no ventilation in the bathroom leading to it consistently reappearing. The air conditioning and refrigerator were both broken for months during the summer, and fall and went unrepaired despite multiple maintenance requests. Pest issues were ongoing, with multiple rodents entering through a large gap under the door. The property exterior was plagued with piles of overflowing trash, maggots, foul odors, and jagged broken fencing. Security was also a concern, with the front doors of the building left broken and unlocked. Laundry facilities were often inoperable, stealing your change, breaking down, filling with water that could not be drained etc. Even with maintenance requests, the maintenance team and the leasing office remained unreachable, with full voicemail boxes and no return calls or follow-up. 

Despite these uninhabitable conditions, I took the necessary steps to vacate responsibly. I left a written notice with my updated contact information, thoroughly cleaned and emptied the apartment, and returned the keys in the designated drop box with my full name, apartment number, and date. However, I later received an eviction notice at my new addresswell after I had moved out and made every reasonable effort to notify the management of my departure, with ample enough time to find a new tenant. This was followed by an unexplained charge of {$3000.00} reported to the credit bureaus by ProCollect Inc. I was never given any explanation or itemized statement for these charges, even though my security deposit exceeded {$1000.00} and should have been applied and offset any legitimate outstanding balance. 

I reached out multiple times to both XXXX XXXX XXXX, their property management team and ProCollect Inc. to request documentation and clarification. Not one party provided any response or breakdown of the charges. Its also important to note that my former roommate unofficially broke the lease in early XXXX and left the unit, yet her name remained on the lease. Despite that, I was left to cover all expenses on my own and now I am the only one being pursued for this alleged debt. 

After exhausting all reasonable efforts, I filed a complaint with the Consumer Financial Protection Bureau ( CFPB ). Following their investigation, the debt was removed from my credit report, and I received written confirmation that it could not be validated by the creditor. However, ProCollect Inc. has now contacted me again, this time attempting to collect a new amount of $ XXXXstill without any explanation or itemization of the charges. This raises serious concerns about debt re-aging and unlawful collection practices, especially since a previously disputed and unverified debt can not be re-reported under a different amount. I believe these actions violate the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). 

At this time, I am requesting a full and detailed accounting of any charges being claimed by either XXXX XXXX XXXX or ProCollect Inc., as well as written confirmation that collection activity will cease unless such documentation is provided. I also request assurance that this debt will not be re-reported in any form unless it can be lawfully validated, and that this matter be formally investigated. I have maintained thorough documentation, including photos, emails, and a record of every attempt Ive made to resolve this issue, and I am willing to provide any of it upon request. 

Thank you for your time and attention to this matter. I look forward to a timely resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation