Consumer complaint received 2025-08-11 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: MoneyLion Inc.
State: AZ

Complaint narrative:
On the days of XX/XX/year> ; and XX/XX/year> there were four unauthorized/altered transactions made on my MoneyLion card. These transactions, totaling {$870.00} ( {$50.00}, {$250.00}, {$330.00}, and {$240.00} ), resulted from a fraudulent website impersonating XXXX. I reported this scam to their dispute center on XX/XX/year>, immediately after discovering the website 's fraudulent nature and the unauthorized use of my card. 

The fraudulent website tricked me into believing it was a legitimate XXXX promotion. To " verify '' my account, I was instructed to deposit funds via my bank card. However, unbeknownst to me at the time, the website used a different deposit address than the one displayed on their site, making the transaction appear legitimate only in retrospect. When I contacted the website 's " support agent, '' XXXX, requesting a refund, I was instead pressured to deposit even more money in order to withdrawal the funds. Recognizing the scam, I immediately contacted MoneyLion. 

Since then, my attempts to resolve this matter have been met with significant delays and insufficient action. My initial dispute was denied, prompting me to call XXXX dispute center on XX/XX/year>. I requested a supervisor 's review of the {$50.00} and {$250.00} transactions, specifically because these were handled by the initial support staff incorrectly. Despite providing all the requested documentation, I have yet to receive any response. 

Further, on XX/XX/year>, I contacted MoneyLions dispute center a third time concerning the remaining charges of {$330.00} and {$240.00}. I reiterated my request for a supervisor review, emphasizing the urge of dispute denial and unacceptable delay over 90 days since the initial report and the significant financial loss this has caused. A representative promised a supervisor would call back after I provided a contact number. I specified that unknown numbers go to voicemail, requesting they attempt the call three times. This was confirmed by the representative. However, as of XX/XX/year>, I have not received a call. 

This prolonged lack of response and the unjustified denial of my legitimate dispute are deeply concerning. The unauthorized use of my card represents a substantial financial loss, and I am extremely disappointed with the lack of action taken by MoneyLion to rectify this situation. I have consistently provided all requested information and documentation, yet my requests for a full investigation and a prompt resolution remain unanswered. The failure of MoneyLions supervisor contacted on XX/XX/year> to even acknowledge the supporting documentation provided is simply unacceptable. 

I urged MoneyLion to expedite the review of my dispute and take immediate action to rectify this situation. I expected a full investigation into the fraudulent transactions but MoneyLion is not being responsive. I provided all the information and documentation necessary to resolve this matter and I still have not heard back.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation