Consumer complaint received 2025-05-23 00:00:00
Product: Debt collection — I do not know
Issue: Took or threatened to take negative or legal action — Threatened to arrest you or take you to jail if you do not pay
Company: DSR HOLDINGS GROUP, LLC
State: TX

Complaint narrative:
Since XXXX XXXX XXXX, I have been contacted by a debt collection company identifying themselves as DSR, specifically by a representative named XXXX XXXX, and later by another representative named XXXX. I have reason to believe this company is engaging in unlawful and abusive debt collection practices. 





Key Violations and Harassment Details : Failure to Provide Debt Verification in Writing : On XX/XX/XXXX, I spoke with XXXX XXXX and requested written verification of the alleged debt. Instead of complying with this legal request, he became extremely hostile and disrespectful, eventually hanging up on me. 
He falsely claimed to have an affidavit from a bank ( XXXX XXXXXXXX XXXX ) and from my employer, but he refused to provide any documentation in writing, which is a clear violation of the FDCPA. 
Since then, I have never received written verification, even though Ive repeatedly asked for it in writingnot by email, not verbally, but formal written verification. 

False Threats of Legal Action : XXXX XXXX threatened to move forward with legal action and said he had court affidavits, which he never produced. 
He sent messages stating that they had documented non-response from me even though I had already left multiple voicemails, texts, and emailsI have proof of these messages and recordings. 
They continue to threaten court actions and claim they have filed legal claims against me ( such as claim XXXX ) with no legal documents provided or evidence that a real court case exists. 

Contacting Third Parties About My Alleged Debt : DSR contacted my aunt about this matter, which I clearly told them not to do. Under the FDCPA, they are only allowed to contact third parties to locate youonceand not to discuss the debt. 
I told them clearly and in writing to stop contacting third parties, and they ignored that request. 

Harassment and Abuse : Both XXXX and XXXX have been verbally abusive and disrespectful. XXXX even hung up on me, claimed I was refusing to pay, and refused to identify herself until I pressed, and refused to send anything in writing. 
They constantly call from different phone numbers and dont leave voicemails, and when I answer, they try to twist my words to sound like Im refusing to cooperate. This is manipulative and dishonest.

I have recordings of these calls to prove the tone and content of their communication.

Ignoring Requests for Written Communication : I explicitly requestedmultiple timesthat they stop calling me and communicate in writing only, due to the disrespect and aggression Ive experienced. Despite that, they continued to call, including from new, unrecognized numbers, and even texted me after I repeated my written request. 











Why Im Filing Complaints : This entire experience has been stressful, overwhelming, and feels like harassment. I believe DSR has violated multiple parts of the Fair Debt Collection Practices Act and potentially Texas state laws. I am filing this complaint because : They refused to validate the debt in writing. 
They continued to contact me after I asked them not to. 
They contacted my family members. 
They made false threats of lawsuits and affidavits. 
They were disrespectful, hostile, and unprofessional throughout. 


I am asking that your office investigate these violations and ensure DSR is held accountable for their actions.

Company response to consumer: Closed with explanation