Consumer complaint received 2017-12-06 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: RoundPoint Mortgage Servicing LLC
State: NJ

Complaint narrative:
Quick Summary : My home mortgage loan is secured with Roundpoint Mortgage Company. I have been a consumer of theirs since XX/XX/XXXX. When I bought my property, I had the taxes reassessed and lowered. The property taxes for the remainder of XXXX were lowered and have remained so into XX/XX/XXXX. 

Step 1 : What is this complaint about? 

Escrow account with RoundPoint Mortgage Company ( specifically property taxes ) XX/XX/XXXX Step 2 : What type of problem are you having? 
I have on numerous occasions, both faxed and emailed the updated taxes to Round point Mortgage for them to apply to my escrow account. I have spoken to them on the phone, and they have told me that they can only do anything when the billing information from the township tax office is sent to their tax department at XXXX. I both faxed ( XXXX ) XXXX XXXX and emailed XXXX the new billing and assessed value, that was PRINTED DIRECTY FROM MY TOWNSHIP. And no one has applied the new assessed value to my escrow account. This was a problem during the current year XX/XX/XXXX. However, to make matters worse, they have gone in and INCREASED my XX/XX/XXXX property tax assessed value ( which makes no sense at all ) for each quarter. The increase is dramatic, and will result in an escrow shortage ( of which there is no merit for a shortage ) because the estimated taxes should have DECREASED for XX/XX/XXXX. 

The original tax billed in XX/XX/XXXX before the appeal was {XXXX} The property was reassessed from {XXXX} to {XXXX} The bill was decreased after the new tax appeal, and was adjusted to a total of {XXXX} for the year XX/XX/XXXX. 

The current XX/XX/XXXX bill per quarter is {XXXX} = approx. {XXXX} in property taxes for the year. 

The entire year of XX/XX/XXXX I paid the same amount to Round Point, they never readjusted their tax amounts. The same has happened for XX/XX/XXXX, however to make matters worse they 've ignored the updated taxes and have actually " anticipated '' an increase ( according their XX/XX/XXXX estimated taxes due ) in my escrow details. 

***ROUNDPOINT MORTAGE UPDATED XX/XX/XXXX ESTIMATES** CITY/VILL TAX XX/XX/XXXX {XXXX} XX/XX/XXXX {XXXX} XX/XX/XXXX {XXXX} XX/XX/XXXX {XXXX} = Estimated total : {XXXX} Step  3 : What happened? Nothing. Customer service has expressed to me that the escrow account is wrong, but can only update it when they receive the tax billing from my township. I have forwarded the billing DIRECTLY from the township tax office to the designated tax department at RoundPoint and they have done nothing. 

It offends me that I have been ignored since XX/XX/XXXX, and have done everything correct. However what really offends me is that someone in some department went in and actually changed the estimated property tax amount due in escrow for the XX/XX/XXXX year. Increased it dramatically when it should have been decreased dramatically. These people are scamming me by influencing the amount due per month by increasing my escrow, since they can not influence the interest rate. 

I also requested an ESCROW ANYLSIS 2 times and have never even been responded too. 

About the only thing this company gets right the bill comes on time every month. 
Scammers. 


Step 4 : What company is this complaintabout? 

Round Point Mortgage Company XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation