Consumer complaint received 2024-11-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: NY

Complaint narrative:
I XXXX XXXX am fed up with Goldman Sachs Bank USA and their failure to protect my personal information and be able to generally wrap up a fraud case that has cost me about {$48000.00} USD. I have disputed transactions ( s ) with one merchant on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The bank promised to provide evidence on XX/XX/XXXX via mail that would take 7-10 days pertaining to this dispute with XXXX XXXX XXXX that signified the merchant evidence in which they never sent to me after speaking with two superviors on follow up calls and still to this day about almost 6 months later I still have nothing. So not only is there no material fact to these charge ( s ) that ran me out of {$48000.00} that is fraud and this merchant claims to be a XXXX XXXX in XXXX XXXX mind you I have never lived in XXXX XXXX I have been a resident in XXXX XXXX this whole entire time. Goldman Sachs USA bank is Horrible in solving this dispute and I will not rest until the right thing is done and I am creditied back for this {$48000.00} that is my hard earned money. This merchant has cost me my relationship with Goldman Sachs Bank USA with this over a year long dispute. As stated in the XXXX agreement : YOUR LIABILITY FOR UNAUTHORIZED TRANSACTIONS Contact us IMMEDIATELY if you believe any physical Card or any Eligible Device with a Card has been lost or stolen, any Credentials have been compromised, or your Account has been accessed without your permission. You will not be liable for any unauthorized transactions made on your Account. ( PAGE 4 of 19 ) Pertaining to not uploading this clause in the XXXX agreement pending the outcome of the company 's response to my CFPB complaint I will look to arbitrate as stated in the XXXX. 


( PAGE 18 of 19 ) ARBITRATION You or we may elect, without the others consent, to resolve any Claim by individual binding arbitration unless the Claim has been filed in court and trial has begun or final judgment has been entered. Even if a Claim is litigated in court, you or we may elect arbitration of any Claim made by a new party or any Claim later asserted by a party in that or any related or unrelated lawsuit. You or we may also elect arbitration of a Claim that the parties initially opted to litigate in court if that Claim is later modified ( including to be asserted on a class, representative or multi-party basis or to seek different or additional relief ). 
Notwithstanding the foregoing, only a court and not an arbitrator may decide any dispute or controversy about the validity, enforceability, coverage or scope of this arbitration provision, all of which are for a court and not an arbitrator to decide. However, disputes or controversies about the validity or enforceability of this Agreement as a whole are for the arbitrator and not a court to decide. 
XXXX  ( XXXX, XXXX ) will serve as the default arbitration administrator. Claims may also be referred to the XXXX XXXX XXXX ( XXXX ) ( XXXX, XXXX ). You may obtain copies of the current rules, forms, and instructions for initiating an arbitration directly from XXXX or the XXXX. Claims may also be referred to another arbitration administrator, if you and we agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act, 9 U.S.C. 1-16 ( the FAA ) . You and we agree that any arbitration proceedings initiated hereunder shall be kept confidential. 

One way or another this has to be made right whether via the arbitration provisions, or Goldman Sachs.

Company response to consumer: Closed with explanation