Consumer complaint received 2025-11-05 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Confusing or missing disclosures
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Today at XXXX I received a call from XXXX XXXX XXXX XXXX like XXXX XXXX I don't know any XXXX for the record ) from Wells Fargo Bank, XXXX, regarding the dispute reported to CFPB. 
Wells Fargo Bank rep XXXX verified me, my address and my DOB only, that's it. Then proceeded to say he was calling to say they had the right to close the account, that's it! As a previous member of Wells Fargo of XXXX XXXX and then sum, I have never had an issue with Wells Fargo until now for a savings account of {$300.00} dollars for no reason! If an institution is going to close an account, it must be well founded. 
I began to think what could be the reason why. I asked him if it had to do with XXXX XXXX XXXX XXXX program that was funded by Wells Fargo Bank. I and another woman participated in this program by XXXX XXXX where coaching was provided to a person ( XXXX ) for XXXX XXXX. I was assigned to someone from XXXX. After the program would be over, the recipient would receive about {$100.00} dollars for the completion of the program. I met this young woman who appeared to need more support than what I was trained for in the XXXX XXXX XXXX XXXX XXXX I and XXXX other person was trained in my session. I called for assistance, and they sent a XXXX  to meet with her and I. I attempted to continue the connection after the XXXX program but she appeared to be in a tense and precarious situation. We eventually did not connect any longer. The reason why I am now asking is, I do not know why this came to my XXXX as a possible reason why Wells Fargo is blocking me from banking with them. Is Wells Fargo still connected with XXXX XXXX? I know I have experienced many issues here and horrid building reputation at XXXX XXXX from the community to the point of not landing a job and being asked to leave businesses when I have raised my kids in this community. 
I drove in with a XXXX and bought a new home in XXXX I became a single mom and then a single person facing these types of challenges for whom? I was about to move out after signing a contract with a woman in my faith community to find the next day she rescinded the offer. Come to learn from her, XXXX XXXX has a reputation of XXXX! Is this what the XXXX program was about? To find women in peril situations to expose them or help them? The XXXX  did absolutely XXXX for XXXX XXXX. I coached her and her number was blocked from my phone. 
I am asking Wells Fargo to ensure it has the correct information regarding me considering I spoke to XXXX XXXX at the Wells Fargo XXXX, CA location. We got on the phone with internal Customer Service, transferred to XXXX XXXX XXXX. XXXX indicated the account was closed but for NO reason, that they would let me know later. This is unacceptable. 
You fund programs to help the community? Then please ensure you have the right person in place for whatever issues came up with those Coaching programs and XXXX XXXX issues! I am not a XXXX, I am a single woman looking for work and these types of issues are blocking my good name, my family and my opportunity for employment!!!! 
A call from Wells Fargo with no explanation is not acceptable! You appear to have funded a program where women needed help with an organization that is facing many issues. I am NOT management! I have nothing to do with XXXX XXXX issues! I coached, I called for support to the organization, so the expectation is that it addresses any issues moving forward. 

I am looking to clear my name and my ability to bank if you can not come up with a valid reason why you have closed my {$300.00} account. I

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation