Consumer complaint received 2024-11-03 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Shellpoint Partners, LLC
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX as trustee for the XXXX XXXX by New Rez DBA shellpoint Mortgage servicing record a fraudulent substitution of trustee ( the document states that the undersigned is the present beneficiary under said deed, false ) ( in addition per the deed of trust instruction the original lender needs to be mention, if it was not mention, pending response from Shellpoint in regards to the issues with substitution of trustee, this XXXX recorded XX/XX/year> on the same day the new trustee XXXX XXXX XXXX recorded a Notice of Default recorded on XX/XX/year>. originally I was very firm on my objective, which it was to get my money back from all fraudulent trasactions if i got the money is own to me I wont be in default.You have evidence of previous complaints. My objective was to finally fix the balance on this loan due to fraudulent transactions made by XXXX, XXXX, XXXX and now shellpoint mortgage servicing more detail on the fraudulent transactions upon request. 
it doesn't feel good to pay on an inflated balance that is not correct. 
MY HOME WILL BE SOLD ON XX/XX/year> DESPITE A FRAUDULENT RECORDED SUBSTITUTION OF TRUSTEE DESPITE A PENDING INVESTGATION ORDED BY XXXX AND THE XXXX REQUESTED FOR THE FORECLOSURE TO BE STOP BASE ON the information i got on friday the sale would not be stop. and HOW CAN MY HOME BE FORECLOSE WHEN MONEY IS OWN TO ME THAT WOULD MAKE MY ACCOUNT NOT IN DEFAULT. 

XXXX XXXX XXXX XXXX XXXX as trustee for the XXXX XXXX by New Rez DBA shellpoint Mortgage servicing. 
first informals I have made a complaint with the XXXX and the XXXX accepted my complaint and sent a letter to XXXX XXXX XXXX XXXX  XXXX as trustee for the XXXX XXXX by New Rez DBA shellpoint Mortgage servicing to stop the foreclosure and this responsible parties would not do it. 

Clarification : 1. I was told by shellpoint that in order to stop the foreclosure I needed to sent a workout package nevertheless i continue to suffer from a hardship after cov19 the hours have been cut down to 28 hours week and that after the bank robbery while hold a AVPbranch manager at XXXX XXXX, making over $ XXXXa year and the recent years making about $ XXXX a year and now is even less and is not a fault on my own. 
2. I work seasonal work and this year when we started I wasn't told I happened to discover that I was getting paid with a different XXXX XXXX the employer already fixed it i sent all that to the Shellpoint. 
first point of contacts replacement with no notice trying to confuse and used to on the XXXX of XXXX I received an email from a different worker not the first point of contact the email came in at XXXX and the email stated the needed paystub for weeks of XX/XX/year> and XX/XX/year> the XX/XX/year> i will receive this paystub next friday. I called and that was clear and nothing else was needed. but the email stated that it would take 3 days to process and shellpoint could not stop the foreclosure and my home will be sold XX/XX/year> at XXXX in addition responsible parties moved to a sale day while a pending workout package is pending. One more important fact is that I sent a notice of an error about the fraudulent substitution of the trustee. I was told on Friday that on XX/XX/year> a response was sent to me which I never received. I was told on friday that it would be resentful to me and it never happened. 
also responsible parties moved

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation