Consumer complaint received 2025-05-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I, XXXX XXXX submit this formal complaint against Equifax, TransUnion, and Experian for their continued and willful violations of federal consumer protection laws under the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include the unlawful reinsertion of previously deleted accounts without proper notification, failure to ensure maximum possible accuracy, failure to investigate disputes within the mandated time frame, failure to provide verification details upon request, and failure to validate debt prior to reporting. Background & Violations My credit reports contain fraudulent accounts and unauthorized inquiries that the Bureaus have failed to properly investigate and address despite multiple disputes and supporting documentation. Additionally, these Bureaus have removed fraudulent accounts and unauthorized inquiries only to reinsert them without proper validation, constituting an egregious violation of XXXX XXXX. XXXX ( a ) and ( b ). Furthermore, I sent a certified dispute letter to all three credit bureaus requesting verification details, including contracts, signatures, and all relevant documentation for these accounts. Despite more than XXXX  days passing, I have not received any response or documentation from any of the bureaus, which constitutes an additional violation of federal consumer protection laws, specifically : XXXX U.S.C. XXXX ( a ) ( XXXX ) ( A ) : Failure to investigate disputes within the required XXXX period. XXXX XXXX. XXXX ( a ) ( XXXX ) ( B ) : Failure to provide notice and certification before reinserting previously deleted information. XXXX XXXX. XXXX ( b ) : Failure to ensure maximum possible accuracy. XXXX XXXX. XXXX ( a ) ( XXXX ) : Failure to provide verification of debt, including original contracts and signatures, upon request. XXXX XXXX. XXXX ( a ) ( XXXX ) ( B ) ( iii ) : Failure to provide specific details on dispute findings. Related Lawsuits & CFPB Actions The CFPB has actively taken enforcement actions against the credit bureaus for similar violations, further demonstrating a pattern of noncompliance. These legal precedents reinforce the validity of my complaint : Experian Lawsuit ( XX/XX/XXXX ) : The CFPB filed a lawsuit against Experian for failing to properly investigate consumer disputes regarding credit report inaccuracies. The lawsuit alleged that Experian allowed erroneous information to reappear on reports, impacting consumers ' credit, employment, and housing access. The CFPB seeks to halt Experian 's misconduct, provide redress, and impose penalties. TransUnion Settlement ( XX/XX/XXXX ) : The CFPB, alongside the FTC, reached a {$15.00} million settlement with TransUnion and its subsidiary, TransUnion XXXX XXXX XXXX XXXX XXXX, for failing to ensure the accuracy of tenant screening reports. The agency charged that XXXX inaccuracy potentially hindered consumers ' ability to secure housing. TransUnion agreed to pay {$11.00} million in restitution and a {$4.00} million civil penalty and implement enhanced accuracy measures. Equifax Lawsuit ( XX/XX/XXXX ) : The CFPB filed a major lawsuit against Equifax for repeated violations of the FCRA and deceptive practices that misled consumers regarding credit report accuracy. The lawsuit highlighted that Equifax knowingly reported incorrect information, failed to correct disputes in a timely manner, and continued to allow erroneous reinsertion of previously deleted data without proper consumer notification. The CFPB is seeking financial penalties, injunctive relief, and systemic reforms to prevent future violations. These actions underscore the CFPBs commitment to enforcing the FCRA and ensuring that consumer reporting agencies uphold their obligations. My case mirrors these past violations, and I urge the CFPB to take similar action against Equifax, TransUnion, and Experian. Fraudulent Accounts & Unauthorized Reinsertions XXXX XXXX XXXX XXXX  ( ORIGINAL CREDITOR : XXXX  ) ( Account : XXXX * * ) * * Issues : Charged-off status, discrepancies, lack of proper notification Violations : o FCRA XXXX ( b ) : Failure to ensure maximum possible accuracy o FCRA XXXX ( a ) : Failure to properly reinvestigate disputed information o FCRA XXXX : Failure to disclose verification records o FCRA XXXX : Lack of permissible purpose o FDCPA XXXX : Failure to validate debt within 5 days o FDCPA XXXX : Misrepresentation of debt status o FDUTPA XXXX : Unfair and deceptive reporting practices Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX ( ORIGINAL CREDITOR : XXXX XXXX XXXX  ) ( Account : XXXX * * ) * * Issues : Balance discrepancies, validation failure Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX  ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX XXXX  ) ( Account : XXXX * * ) * * Issues : Balance discrepancies, validation failure Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE LATE PAYMENTS IMMEDIATELY. XXXX. XXXX XXXX ( Account : XXXX * * ) * * Issues : Discrepancies in account numbers and balances, no validation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX  XXXX XXXX : REMOVE AND BLOCK THESE ACCOUNTS IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR : THE BANK XXXX MISSOURI ) ( Account : XXXX * * ) * * Issues : Balance discrepancies, lack of investigation, and debt validation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX  XXXX ( Account : XXXX * * ) * * Issues : Balance discrepancies and unverifiable late payments Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE ALL LATE PAYMENTS FROM THIS ACCOUNT IMMEDIATELY. XXXX. XXXX  XXXX ( Account : XXXX * * ) * * Issues : Inconsistent balance reporting, no debt validation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance discrepancies, failure to validate Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX  XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX  ( Account : XXXX * * ) * * Issues : Inaccurate balance, no signed agreement produced Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX XXXX : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX  XXXX XXXX : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX XXXX  ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX  XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX  XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. TOTAL XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX  XXXX XXXX : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGNAL CREDITOR : XXXX XXXX XXXX XXXX ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX  ( ORIGINAL CREDITOR : XXXX XXXX XXXX ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX XXXXXXXX ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR XXXX XXXX XXXX XXXX XXXX ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o FDCPA XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( ORIGINAL CREDITOR : XXXX XXXX  ) ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS ACCOUNT IMMEDIATELY. XXXX. XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THIS LATE PAYMENTS ACCOUNT IMMEDIATELY. XXXX. XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THESE LATE PAYMENT ACCOUNT IMMEDIATELY. XXXX. XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THESE LATE PAYMENT ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THESE LATE PAYMENT ACCOUNT IMMEDIATELY. XXXX. XXXX XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THESE LATE PAYMENT ACCOUNT IMMEDIATELY. XXXX. XXXX ( Account : XXXX * * ) * * Issues : Balance inaccuracies, improper reinvestigation Violations : o XXXX  XXXX ( b ), XXXX ( a ), XXXX, XXXX o XXXX  XXXX, XXXX o XXXX XXXX Request : REMOVE AND BLOCK THESE LATE PAYMENT ACCOUNT IMMEDIATELY. Unauthorized Inquiries ( Remove Immediately ) Entities : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Issue : Conducted without written authorization or permissible purpose Violations : o FCRA XXXX : Lack of permissible purpose o XXXX XXXX : Deceptive inquiry practices Incorrect Names, Addresses, and Employers : Incorrect Name Variations : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Incorrect Address : XXXX XXXX XXXX XXXX XXXX, XXXX  and XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX Incorrect Employers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX  XXXX XXXXXXXX XXXX XXXX XXXX XXXX Violations : o XXXX  XXXX ( b ) : Failure to ensure accuracy o XXXX XXXX : Misrepresentation through false data Request : REMOVE ALL INACCURATE PERSONAL DATA IMMEDIATELY. Demands for Resolution Immediate Removal and Blockage : Remove and block all fraudulent accounts and unauthorized inquiries from my credit file across all three bureaus. Ensure that these accounts and inquiries are not reinserted without proper validation as required under XXXX XXXX. XXXX ( b ). Written Confirmation : Provide written confirmation of the removal of these accounts and inquiries along with updated copies of my credit reports. Thorough Investigation : XXXX a full investigation into how these fraudulent accounts and inquiries were recorded without my consent. Provide findings in writing, including all requested verification details, such as contracts and signatures. Compliance with Identity Theft Protections : Implement fraud alerts and provide me with identity theft resources as mandated under XXXX XXXX. XXXX ( XXXX ). The continued noncompliance by Equifax, TransUnion, and Experian has caused significant financial harm and distress. The reinsertion of fraudulent accounts and inquiries without proper validation exacerbates these violations. Given the CFPBs history of legal action against these credit bureaus for similar misconduct, I urge immediate enforcement action to ensure compliance with federal law and provide appropriate remedies under XXXX XXXX. XXXX and XXXX for willful and negligent violations. Your intervention is necessary to ensure these Bureaus are held accountable and that my credit report is permanently corrected. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation