Consumer complaint received 2024-12-06 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: CCF Intermediate Holdings LLC
State: GA

Complaint narrative:
Case XXXX XX/XX/XXXX that TitleMax located on XXXX XXXX, XXXX, GA XXXX XXXX started and Titlemax is a predatory lender because Titlemax located on XXXX XXXX, XXXX, GA XXXX XXXX payments for a grand total of {$6100.00} which is more that the amount that I owe. The interest is extremely higher than the two companies that I want to switch over to which are XXXX XXXX located on XXXX XXXX XXXX XXXX, XXXX, GA XXXX and/or Autocash of Georgia located XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX I tried to do a Buyout from TitleMax located on XXXX XXXX, XXXX, GA XXXX XXXX Unique XXXX located on XXXX XXXX XXXX XXXX, XXXX, GA XXXX XXXX XX/XX/XXXX at XXXX. Then, I called Titlemax on XX/XX/XXXX at XXXX and XX/XX/XXXX at XXXX requesting for the XXXX Day Buy Out and copy of the ELT to be emailed because It was the same time that the city of Conyers, GA had XXXX chemical plant fire explosion that movement was restricted in XXXX GA especially Unique Funding is located across from the chemical plant. and they told me that they will email it. I have been following up and I gave Titlemax XXXX XXXX XXXX XXXX XXXX XXXX email address on XX/XX/XXXX since the store has not emailed Unique funding since XX/XX/XXXX the ELT and the 10 Day Buy Out. Today, XX/XX/XXXX I called Unique Funding located on XXXX XXXX XXXX XXXX, XXXX, GA XXXX, and I was told that they have not received an email from Titlemax. Here is the image of my call with Unique Funding located on XXXX XXXX XXXX XXXX, XXXX, GA XXXX when the call started and ended because they checked their emai and they could not find any email from Titlemax with the 10 day Buy Out and ELT. 
In addition, I went to Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX on XX/XX/XXXX to do a Buy Out to Payoff my account to end the contract with from TitleMax located on XXXX XXXX, XXXX, GA XXXX. XXXX XXXX who was the employee working at Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX on XX/XX/XXXX. He called Titlemax located on XXXX XXXX, XXXX, GA XXXX, and the store XXXX XXXX XXXX answered XXXX phone and he said that they are busy. Then, XXXX XXXX called again from his work phone at XXXX and Titlemax XXXX on XXXX XXXX, XXXX, GA XXXX did not answer their phone. While in the presence of XXXX XXXX of XXXX of Georgia because we were trying to get Titlemax to send the XXXX Day Buyout and a copy of the ELT, I used my phone to call Titlemax at XXXX, XXXX, XXXX. These 3 times Titlemax located on XXXX XXXX, XXXX, GA XXXX did not answer the phone then XXXX is when XXXX XXXX answered the XXXX for XXXX min XXXX secs saying that they are too busy to find the 10 day buyout and a copy of the ELT that Autocash of Georgia is looking for. 

I filled out application at XXXX XXXX Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX which I have to show with the email screen shot which is the right email address of Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX if they had sent the email with the 10 day buyout and copy of the ELT. XXXX XXXX of XXXX of Georgia could have received it because it is the right email that he gave me and he emailed me a copy of my application, Because of these delays, I have been following up with Titlemax on these documents since XX/XX/XXXX. I called Titlemax Corporate at XXXX on XX/XX/XXXX and they have their District XXXX XXXX XXXX called back and she said that she will email the 10 day buy out and ELT to the Autocash of XXXX XXXX in XXXX, GA, and she never emailed because I called XXXX XXXX XXXX who is the employee working at the time at Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX to confirm. I called again on XX/XX/XXXX and she said that she will email again and I gave her the same email and I called Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX on XX/XX/XXXX, and XXXX XXXX said that and Titlemax XXXX XXXX XXXX never emailed him with the 10 day buy out and ELT. 

Also, I have requested my receipts and the original contract from when the loan started on XX/XX/XXXX in person on XX/XX/XXXX AND over the phone since the store hasnot given me the Original contract and all my receipts from XX/XX/XXXX to corporate on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and it has not been sent to me. 

I decided to try XXXX companies which are as follows : Unique Funding located on XXXX XXXX XXXX XXXX, XXXX, GA XXXX and Autocash of Georgia located at XXXX XXXX XXXX XXXX XXXX, XXXX, GA XXXX to see if it will be the same deceptive tactics and unfair practice tactics that Titlemax located on XXXX XXXX, XXXX, GA XXXX are giving me. and it is the same deceptive tactics and unfair practice tactics of Titlemax not sending over the requested documents to these XXXX companies.

Company response to consumer: Closed with explanation