Consumer complaint received 2024-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Zions Debt Holdings
State: TX

Complaint narrative:
I am filing this formal dispute against Zion Debt Holdings due to their fraudulent reporting of an account on my credit report, which I have never authorized or agreed to, and for which I have no legitimate obligation. I have never conducted business with Zion Debt Holdings, nor have I entered into any financial arrangement or credit agreement with this company. Their unauthorized reporting on my credit report constitutes a breach of privacy, causing significant and unjust harm to my credit score and adversely affecting both my business and personal financial endeavors.

Specific Violations : Privacy Violation : Zion Debt Holdings is reporting an account on my credit report without my knowledge or consent, in violation of privacy protections outlined in the Fair Credit Reporting Act ( FCRA ). Under the FCRA, 15 U.S.C. 1681b, companies must have a legitimate and authorized reason to access or report information on a consumer 's credit file. Zion Debt Holdings has no such reason, as I have no legitimate account or relationship with them.

Negative Impact on Credit Score and Financial Harm : This fraudulent account has caused a substantial decrease in my credit score, directly affecting my ability to conduct business and pursue personal financial projects. The reporting of this unverified account has led to financial losses and reputational harm, as lenders now view my credit profile as less favorable, impacting my opportunities and standing.

FCRA Requirements and Due Diligence : Zion Debt Holdings has failed to comply with FCRA mandates requiring accurate and verified reporting of consumer information. According to the FCRA, 15 U.S.C. 1681s-2 ( a ), all information supplied to credit bureaus must be accurate and verifiable. Zion Debt Holdings has disregarded these requirements by reporting false information without substantiating the accounts legitimacy or providing proof of my responsibility for this debt. 
Fair Debt Collection Practices Act ( FDCPA ) Violations : If Zion Debt Holdings has accessed my information or pursued collection actions, they may also be in violation of the FDCPA, 15 U.S.C. 1692, which prohibits deceptive and misleading practices in debt collection. Reporting an account with no valid grounds or contractual basis constitutes misleading and harmful behavior, prohibited under the FDCPA.

Resolution Requested : Immediate Investigation and Removal : I request that the CFPB conduct an investigation into Zion Debt Holdings for their unauthorized and fraudulent reporting practices and demand the immediate removal of this account from my credit report. 
Cease and Desist : Zion Debt Holdings must cease any further collection activities or credit reporting actions related to this unauthorized account and must not share or access my private information again without verifiable cause. 
Financial and Reputational Remediation : I seek full remediation for the harm caused to my credit and reputation, including any damages resulting from this false reporting. 
Thank you for your attention to this serious matter. I trust that you will hold Zion Debt Holdings accountable for these unlawful actions and ensure the necessary correction is made to my credit file.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation