Consumer complaint received 2024-07-26 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Concord Servicing Corporation
State: IN

Complaint narrative:
This claim was submitted to CFPB twice before and solved with the previous deceptive companies.

Now I am receiving harassment calls and bills from a company names Blackwell Recovery, that seems to be associated with
Concord Services LLC, that was stopped by CFPB.

Below is a description of my horrendous experience : Per my personal experience XXXX  ( XXXX XXXX XXXX XXXX ) is the most UNETHICAL AND DECEITFUL company I have ever known in my entire life. 

On a regretful first week vacation on XXXX to XXXX, they mislead my wife and I to purchase a great vacation XXXX XXXX XXXX XXXXXXXX XXXX XXXX, stated that we have a week yearly vacation in any of the XXXX and their affiliated sites, that we can go up to four people and we can even rent out our weekly vacation Using a large portion of our retirement savings, believing that we were making a genuine investment for the rest of our lives leisure, we paid in full {$28000.00} dollars with a debit card clearing our life savings, trusting that the XXXX was a genuine company and that we were making a wise investment for a life vacationing. 

On XXXX we made our 2nd remorseful vacation confident of our already paid vacation and our ownership rights as XXXX. When we scheduled our vacation XXXX refused to honor our contract stating that in our first time as owners we must pay a regular fee, and that starting on the second visit we must use Points to pay for our stay. This time they convinced us to purchase XXXX XXXX  for which we paid {$6000.00} dollars in full using a credit card. 
Again, XXXX assured that our membership and points were utilizable in any XXXX site paying a {$100.00} per week fee as lawful owners. 

On XXXX we planned our next vacation and contacted XXXX site in XXXX, XXXX, XXXX. 
We were totally confident counting on using our XXXX  ownership, trusting our availability to use our paid vacation points. But there we learned the deceitful fraud we were victims of.

When we called to make the hotel reservations, they rejected our XXXX  membership and refused to accept any vacation points. When we arrived to XXXX we went straight to the XXXX XXXX site and they were rude and demeaning while refuting our ownership, they demanded a higher payment than a hotel that near the beach which is the one we took for that vacation.

There we confirmed the UNETHICAL AND DECEITFULLY PRACTICES OF XXXX and at that moment we decided to definitively stay away from each and all polluted XXXX sites and for XXXX  to be the last place on earth to visit for vacation and to avoid it for any other reason. 

The XXXX XXXX XXXX contained a fee for the site maintenance to be paid every five years. Although the services were fake and valueless, on XX/XX/XXXX I paid {$1800.00} ( {$830.00} maintenance fee to keep the balance clear and added the {$1000.00} that was demanded to terminate with that dreadful contract and to end the XXXX association for ever ). 
Enclosed are copies of the cancellation documents and the cleared payment respectively. 

XXXX with its lies and false promises thieved a total of {$35000.00} dollars. ( {$28000.00} paid for the XXXX XXXX XXXX, {$6000.00} paid for XXXX points, {$830.00} paid for Maintenance fee and {$1000.00} fee paid for Contract Termination ). 

The XXXX Points purchase had XXXX  maintenance fee obligation, it was a monetary savings that should have being earning interest.

It is obvious that Blackwell Recovery A D/B/A of Concord Services XXXX  is trying to charge us for the XXXX deceitful actions of selling deceiving services/products.

We will appreciate your looking into this matter from your end because we have absolutely no way of validating these counterfeit charges. We were never able use the unscrupulous XXXX  sites, neither the fallacious vacation Points. 

We would like to receive back the {$35000.00} dollars that we paid for services that we never received and for XXXX and all it's supporters in this fraudulent business to be punished to the maximum extent of the law..

Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation