Consumer complaint received 2026-06-03 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Cordoba Legal Group, PLLC.
State: CA

Complaint narrative:
My name is XXXX XXXX XXXX, and I am filing this complaint regarding my debt settlement/debt relief program with Cordoba Legal Group , LLC, with account activity processed through XXXX XXXX XXXX XXXX. I entered into a debt settlement program with Cordoba Legal Group in XXXX XXXX. My contract required 28 total monthly installments, beginning XXXX XXXX, XXXX. The contract listed a recurring monthly payment of {$330.00}, and the deposit schedule listed payments # XXXX through # XXXX, with the final scheduled payment on XXXX XXXX, XXXX. I completed all 28 contract-required installments, totaling approximately {$9200.00}. My contract listed total enrolled debts of {$9600.00}, including the following major account : Original Creditor : XXXX XXXX Enrolled Amount : {$4500.00} After completing all 28 required installments, my portal still shows the XXXX XXXX account, now listed with XXXX XXXX XXXX, XXXX, as NOT SETTLED. This is extremely concerning because this was the largest enrolled debt in my program and represents approximately 46.7 % of my total enrolled debt. My portal separately shows settlement payment progress of 44 / 44 settlement payments completed and total settlement payments of {$4300.00} / {$4300.00}. I understand this appears to refer to creditor settlement payments, not my personal monthly installments. The key issue is that I completed all 28 required installments under the contract, but the largest enrolled debt remains unresolved. Based on my records : Total paid into program : approximately {$9200.00} Total enrolled debt : {$9600.00} Total paid toward settlements/creditors shown in portal : {$4300.00} Largest unresolved enrolled debt : XXXX XXXX / XXXX XXXX XXXX {$4500.00} Estimated fees and program-related charges from statements : approximately {$3600.00} XXXX understand that the contract contains language stating that specific results are not guaranteed and that creditors may refuse to settle. However, the contract also states that Cordoba would provide legal counsel, negotiate listed debts, and use best efforts to negotiate, document, and administer resolution of the enrolled debts. It is unreasonable and highly concerning that I completed the full 28-installment program while the largest enrolled debt remains not settled. I am requesting an investigation into whether Cordoba Legal Group, XXXX XXXX-related parties, or any related service provider engaged in deceptive, unfair, improper, or inadequately disclosed practices, including but not limited to : Failing to resolve the largest enrolled debt after I completed all 28 contract-required installments. Charging substantial fees while the largest enrolled debt remained unresolved. Failing to provide clear and complete accounting of all deposits, fees, creditor payments, and remaining funds. Failing to provide sufficient documentation of settlement attempts, creditor communications, legal work, and attorney review related to the XXXX XXXX/ XXXX account. Potentially misrepresenting the likely outcome or completion expectations of the program. Failing to clearly explain why the program was completed when a major enrolled debt remained not settled. I am prepared to provide my contract, account portal screenshots, transaction statements, creditor list, settlement records, and proof that I completed all 28 scheduled installments. Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation