Consumer complaint received 2025-11-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: PA

Complaint narrative:
The XXXX / XXXX : I bought a valorant account from XXXX. When you buy an account, youre purchasing it from XXXX person with the understanding that the account is now yours. When I logged on, I realized that there was still a phone number attached to the account and that I was unable to remove it. This was a problem, because it would allow the owner of the phone number to log into the account whenever they please. I contacted the seller, requesting that they remove it - to which they told me that they lost the phone number but it is safe. I pretty quickly realized that something was wrong, as you need the phone number for the accounts XXXX ( Multi factor ) and so I asked the seller if I was able to just return the account because I felt uncomfortable. The seller told me no, and that I would just have to live with it. 

Not even 10 minutes later, I am no longer able to log into the account. When the seller gave me the original account details, the email was a .ru email ( email in russia ). When I attempted to log back into the account, it was under a new .ru email ( so obviously the same guy ). I then told the seller I know its him as XXXX in the XXXX and cant use .ru, and that he also literally used the same website. He told me it wasnt him ( even though it was the same email service, and he owned the phone number ), and so I requested a refund from XXXX. 

I said that either the seller has taken the account from me, or he sold me a stolen account because he XXXX. XXXX have access to the phone number ( according to him ) and XXXX. Says that the person logged in is not him. 

XXXX then said I would have to use the account recovery feature that riot game offers ( you input some details about the account, and if they believe it's yours, then they'll reset the email ). I had a problem with this because that means the account is not only stolen, but that I dont have access to it. XXXX said the only way for me to get a refund would be to do this. Over the next XXXX weeks and over XXXX emails, XXXX made me attempt account recovery over 9 times. Each time providing new information to attempt to use. It became very clear the seller was just making up information to waste time and annoy me. In fact ( attached in screenshots ) riot even said that they will no longer even allow me to attempt recovery because its clear the information is wrong ( this is after attempt # XXXX ). Each time XXXX would say I have to try new information and that the old info was wrong. Multiple times I explained to XXXX its clear the seller is lying, and that my time is just being wasted so that the refund window runs out. Eventually, after the riot told me they wont allow me to recover ( because its clear it's not my account ), I told XXXX, to which they responded still try again and provided new info. 

That is where we are now, I am out {$100.00}, I dont have the account ( I had it for XXXX minutes before the seller changed the info ) and Ive been wasting my time for 3 months. 

The fact is, I 100 % got scammed. This is my money, and I spent it on something that I do not have because the seller is a scammer. 

Date this started : XX/XX/year>. 

Extent of damages : I do not have the product. The seller took it back. Its like in real life if they delivered a package, took a photo of the package, and then stole it from the house. I am extremely dissatisfied as I paid for a product I dont have! 

Date of notification / escalation : XX/XX/year> Name of contact : Just XXXX support and the seller. Everytime I emailed back, a new XXXX agent would respond. 

Method of communication : Originally through XXXX, then through email. 

Expected goods : A valorant account. 

Amount seeking : A full refund. 




Amex keeps denying my dispute, claiming XXXX has given evidence of delivery. What I am saying is that XXXX stole it back from me after delivery.

Company response to consumer: Closed with explanation