Consumer complaint received 2025-01-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Credit Reporting Agency Name : Experian Account Number ( s ) : XXXX I am filing a formal complaint against Experian for violating my rights under the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ) regarding a charge-off account listed on my credit report under XXXX 

I have previously submitted two disputes regarding this account, and the credit bureau claimed the account was verified. However, the information remains inaccurate and has not been substantiated with sufficient documentation, constituting multiple violations of the FCRA and TILA. Despite my request for proper verification, the credit bureau has failed to provide proof of verification and has instead chosen to continue reporting incorrect information.

Violations of the Fair Credit Reporting Act ( FCRA ) : FCRA Section 1681b ( 2 ) - Accuracy of Information : The FCRA Section 1681b ( 2 ) mandates that only accurate information is reported about me. The credit reporting agencys failure to provide proof of verification for the charge-off entry under XXXX violates my rights to an accurate credit report. Without proof, this charge-off remains incorrectly reported and is damaging my credit.

FCRA Section 1681b ( 5 ) - Permissible Purpose : Under Section 1681b ( 5 ) of the FCRA, information in a consumer report must be accurate and used for a permissible purpose. The charge-off is in violation of this section, as there is no valid documentation to support its accuracy or permissibility.

FCRA Section 611 - Duty to Investigate : Section 611 of the FCRA requires that a thorough investigation be conducted for any disputed information. Despite my requests, the credit reporting agency failed to properly investigate the charge-off, and as a result, inaccurate information continues to be reported.

FCRA Section 1681i - Reinvestigation Failure : Section 1681i requires that, upon dispute, the credit reporting agency must complete a reinvestigation within 30 days and remove inaccurate information if it can not be verified. Your failure to complete a proper reinvestigation and delete the charge-off after my dispute constitutes a violation of this section of the FCRA.

Violations of the Truth in Lending Act ( TILA ) : Under TILA, creditors are required to provide accurate and timely information regarding loans, charge-offs, and account statuses. The failure to properly report and verify this charge-off under TILA is a clear violation, as the charge-off should only be reported accurately and substantiated. 

Request for Resolution : Immediate Deletion of the charge-off entry from my credit report under FCRA Sections 1681b ( 2 ), 1681b ( 5 ), 611, and 1681i and TILA.

Proof of verification from the creditor to substantiate the charge-off. If the creditor can not provide satisfactory documentation, the account must be removed from my credit report immediately.

Investigation into this matter and correction of any incorrect information on my credit report in compliance with FCRA and TILA requirements. 
If the charge-off is not deleted from my credit report or properly substantiated within 15 days, I will be forced to pursue further actions, including but not limited to filing complaints with the Consumer Financial Protection Bureau ( C

FPB ) and seeking legal recourse for the violations of the FCRA and TILA. I request that the CFPB assist in ensuring that my rights are protected, and the incorrect information is removed from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation