Consumer complaint received 2025-03-05 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
It has come back once again that my dispute is completed and updated so now I am formally challenging the credit reporting practices of Experian regarding my XXXX  auto loan. Despite multiple requests for documentation and resolution, Experian has failed to conduct a proper investigation and has continued to report inaccurate and incomplete information, violating the Fair Credit Reporting Act ( FCRA ), North Carolina UCC laws, and their own internal obligations. 

Experian has already been the subject of a lawsuit for failure to properly investigate disputes, and their actions in my case continue to reflect those same violations. Therefore, I demand that Experian remove this account entirely from my credit report due to their failure to conduct a reasonable investigation and their continued disregard for the FCRA and other applicable regulations. 

Failure to Properly Investigate : Under FCRA Section 1681i ( a ), credit reporting agencies like Experian are required to conduct reasonable investigations of disputes. Despite my previous requests for documentation, including details of the repossession, the sale of the vehicle, the application of the salvage value, and the correct application of gap insurance, Experian has failed to provide any valid documentation or conduct a legitimate investigation into the reported discrepancies. Experian 's failure to properly investigate has resulted in continued inaccuracies on my credit report, violating the FCRA and their own obligations under Section 1681i ( a ). 

Inconsistent Reporting and Continuous Updates : Experian continues to " update '' my account after multiple disputes without any meaningful changes or resolution. This action violates FCRA requirements for accurate reporting and a reasonable investigation. If Experian is unable to provide the requested documentation of the repossession, sale, and the salvage value or gap insurance, they must remove the account immediately. The ongoing updates without any resolution are improper, and Experian must cease these practices. 

Lack of Documentation and Legal Compliance : To date, I have never received any documentation from Experian or the creditor regarding the repossession, the sale of the vehicle, the application of the salvage value, or the gap insurance coverage. These documents are legally required under North Carolina UCC and the FCRA. The creditor has failed to comply with legal requirements for pre-sale and post-sale notices and proper reporting. Experian has also failed to require these documents in their investigation and reporting process. 

This lack of documentation and transparency is unlawful. The deficiency balance reported by Experian can not be verified due to the missing documentation, and as such, I request that this account be immediately deleted from my credit report. 

Violation of FCRA and Previous Lawsuit Against Experian : Experian has been sued for failing to conduct proper investigations of disputes in the past, as shown by previous legal action against them for these same issues. Given that Experian has already been found liable for failure to properly investigate disputes, their continued inaction in this case is unacceptable and in direct violation of the FCRA Section 1681i. Experian 's repeated failures to rectify inaccuracies and provide proper documentation of this loan are grounds for immediate removal of this account from my credit report. 

Misrepresentation of Repossession Status : Additionally, Experian has incorrectly reported the repossession as " involuntary '' when it was voluntary. This misrepresentation is deceptive under FCRA Section 1681s-2 and must be corrected or the account should be deleted entirely.

Request for Immediate Account Deletion : Given the lack of proper investigation, the failure to provide legal documentation, and the inaccurate and misleading information being reported, I demand that Experian remove this account from my credit report immediately. If Experian fails to comply with this demand, I will escalate this issue by filing a formal complaint with the Consumer Financial Protection Bureau ( CFPB ), the North Carolina Attorney General, and other relevant authorities. I will also seek legal recourse for any damages resulting from this violation of my rights. 

Conclusion : Experian has had more than sufficient time to correct these issues, and their continued failure to do so is a clear violation of both state and federal law. I expect a prompt removal of this account and resolution of this matter. If Experian does not comply, I will take the necessary legal actions to enforce my rights under the FCRA, North Carolina UCC, and related regulations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation