Consumer complaint received 2025-11-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CITIBANK, N.A.
State: FL

Complaint narrative:
Credit card with Citibank - Card which I had ceased using but had not cancelled. 
XX/XX/year> - Received email from Citibank to call regarding the Double Cash Card acct. 
XX/XX/year> - Received email to notify me of a payment received on this acct of {$5.00} and another email of a {$10.00} payment on this acct/card. The {$5.00} payment was made from my XXXX XXXX business account which evidently had been hacked by this fraudster. Very Concerning on my part. Also received on this date a message to " finish adding your card in XXXX XXXX today '' from Citibank. I called and spoke with XXXX to notify that none of this activity was by me. 
XX/XX/year> - Spoke with XXXX after reviewing activity on my credit card XXXX. There were multiple transactions XX/XX/year> - XX/XX/year> not by me. There were cash advances, payments, one of which was through my XXXX XXXX acct.. Was told by XXXX XXXX wait for a letter from Citibank which I would receive in the mail. 
I discovered a Citi Accelerate Savings account was set up in my name, XXXX. I was able to view activity for XX/XX/year> - XX/XX/year>. There were notations referencing a XXXX card acct # XXXX and XXXX in this activity. I was unable to speak with Citi about this acct. Navigating in their system was frustrating. 
XX/XX/year> - Received from Citi email for additional info needed for " my '' new Citi card application. I did not apply for this. 
Received a Citi ATM card in the mail which I did not apply for. 
XX/XX/year> - Notified by Citi that credit card acct XXXX was closed and that they transferred any balance to a new acct/card. They noted I would not receive a new card because either they were unable to issue one or I informed them I did not want one. 
This fraudster also attempted to apply for a personal loan in my name. I was unable to speak to anyone at Citi about this. I had to send a letter to Citi explaining that a fraudulent party had applied in my name. 
XX/XX/year> - Fraudster drew {$1000.00} from my XXXX XXXX XXXX acct and moved it to XXXX savings account. He/she also attempted to draw another {$2000.00} from same account. 
XX/XX/year> - Received letter from Citibank that they could no longer service " my '' saving account XXXX and otheer related Citibank accounts. 
Due to all this fraudulant mess my credit score has dropped from XXXX to mid XXXX, per my last report. 
Citi has made it extremely hard to deal with fraud which has touched my credit card, a fraudulant savings account, personal loan application. It has not reported to me how this happened. They simply sent me a rude letter of termination when I did nothing wrong. Is this how they treat their customers normally? 
I have done a little research. It seems Citi has a problem with internal control. As a retired CPA I know internal control is a foundation of safety and credibility in any organiztion. i hope you will take my concern seriously. 
Thank you. 
XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief