Consumer complaint received 2026-05-18 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: Paypal Holdings, Inc
State: PA

Complaint narrative:
Company : PayPal , Inc . Company Address : XXXXXX/XX/XXXXXXXX XXXX, XXXX XXXX, CA XXXX Product : Money transfer, virtual currency, or money service Sub-product : Mobile or digital wallet Issue : Managing, opening, or closing your mobile wallet account Sub-issue : Problem with funds held or frozen in your account -- - NARRATIVE : On XX/XX/year>, I, XXXX XXXX, XXXX of XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, sent a payment of {$1300.00} USD via PayPal ( Transaction ID : XXXX ) to my Executive Assistant, XXXX XXXX XXXX XXXX as compensation for legitimate professional services rendered to my company over the course of our XXXX year working relationship. PayPal placed a hold on these funds in XXXX XXXX XXXX account and has indicated they may be withheld for up to XX/XX/XXXX days. As of the date of this complaint, the funds have been held for XX/XX/XXXXdays without resolution or substantive response from PayPal, despite multiple escalation attempts. The following facts are undisputed : - The payment was personally authorized by me, the sender, for documented business services- There are XXXX disputes, XXXX fraud claims, XXXX unauthorized activity, and XXXX pending reversals associated with this transaction- I have provided PayPal with full supporting documentation including the transaction confirmation, an invoice/agreement for services rendered, and a company website ( XX/XX/XXXX ) confirming XXXX XXXXXX/XX/XXXX affiliation with my organization - I have made myself fully available for verification by phone, email, or video call Despite all of the above, PayPal has taken no action to release these funds. TIMELINE OF ESCALATION ATTEMPTS : - XX/XX/year> : Payment of {$1300.00} USD sent via PayPal. Funds placed on hold in recipient 's account. - XX/XX/year> : Formal demand letter with full supporting documentation sent to PayPal 's Executive Escalations team at XXXX. Read receipt confirmed delivery and opening of this email at XXXXXX/XX/XXXX EST on the same date. - XX/XX/year> : Follow-up sent to XXXX with CC to PayPal XXXX XXXX XXXX ), General Manager of Consumer Group ( XXXX ), Chief People Officer ( XXXX ), Executive Office ( XXXX ), Office of Executive Escalations ( XXXX ), Senior Director of Accounts Protection ( XXXX ), Compliance ( XXXX ), and Media Relations ( XXXX ). This email demanded a response within XXXXXX/XX/XXXX and outlined regulatory and legal actions that would follow continued inaction. - As of the filing of this complaint, PayPal has provided no substantive response to any of these communications. HARM : PayPal 's wrongful withholding of {$1300.00} in earned compensation is causing direct financial hardship to XXXX XXXX XXXX who has done nothing improper. She is a verified, compliant account holder who received a legitimate, authorized payment for professional services. PayPal has provided no identifiable risk basis for the hold and has failed to respond to direct verification from the authorizing sender with full documentation. DESIRED RESOLUTION : XXXX. Immediate release of the {$1300.00} USD to XXXX XXXX XXXX PayPal account without PayPal taking a percentage. XXXX. Written confirmation from PayPal that the hold has been lifted and funds are fully accessible XXXX. A written explanation from PayPal identifying the specific policy or risk basis for the hold, given that the sender has provided direct verification and no disputes, fraud claims, or irregularities exist SUPPORTING DOCUMENTATION AVAILABLE UPON REQUEST : - PayPal transaction confirmation for Transaction ID XXXX - Invoice/agreement for services rendered - Company website confirming XXXX XXXXXX/XX/XXXXrole and affiliation - Copy of formal demand letter sent XX/XX/year> - Read receipt confirming delivery and opening of demand letter - Copy of follow-up email sent XX/XX/year> to all PayPal executive contacts

Company response to consumer: Closed with explanation