Consumer complaint received 2025-01-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
Formal Complaint to CFPB Violations of FCRA, FDCPA, FCBA, and CARES Act** **Date : ** XX/XX/XXXX XXXXAmount requested : ** {$1000.00} USD as initial compensation ( with potential for more if escalated to arbitration ), along with the requested corrective actions. 

# # # XXXX. General Overview of the Case** This **Complaint** seeks to report serious and ongoing violations of the **Fair Credit Reporting Act ( FCRA ) **, the **Fair Debt Collection Practices Act ( FDCPA ) **, the **Fair Credit Billing Act ( FCBA ) **, and the **CARES Act**. These violations were committed by various information furnishers and perpetuated by **Credit Reporting Agencies ( CRAs ) **, who failed to conduct proper investigations and corrections of inaccurate or unverifiable information on my credit report generated on XXXX XXXX, XXXX. 
# # # XXXX. Affected Accounts and Their Dispute HistoryXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Credit Card Account** - **Reported Balance : ** {$28000.00} - **Status : ** Charged-off but still showing an active, collectible balance. 
- **Specific Violations : ** - The balance should be ** $ XXXX since the debt was written off and is past the **Massachusetts statute of limitations ( XXXX years ) **. 
- Improper indirect debt collection attempts by showing an active balance, violating **FCRA Section 605 and FDCPA Sections 807 and 808**.

- Failure to provide proper verification after 5 dispute attempts, showing a lack of investigation under **FCRA Section 611**. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX Credit Card Account** - **Reported Balance : ** {$7700.00} - **Status : ** Charged-off with recent balance updates ( XX/XX/XXXX ). 
- **Specific Violations : ** - Failure to respect the statute of limitations and the balance cancellation after a XXXX issuance**. 
- Repeated reporting of late payments without valid verification. 
- Failure to correct information after multiple disputes, violating **FCRA Section 611 and FDCPA**. 

XXXX XXXX XXXX XXXX XXXX XXXX - Credit Card Account** - **Reported Balance : ** {$18000.00} - **Status : ** Charged-off, but the balance remains active and was updated in XX/XX/XXXX. 
- **Specific Violations : ** - Incorrect balance despite being written off. 
- Balance updates as a form of indirect debt collection after the statute of limitations expired, violating the **FDCPA**. 
- Failure to investigate and correct previous disputes. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Open Account** - **Reported Balance : ** {$340.00} - **Status : ** Open account, but incorrectly reporting late payments during the XXXX pandemic. 
- **Specific Violations : ** - Under the **CARES Act**, late payments during the pandemic should have been updated to ** '' never late '' ** since the account was not actually delinquent. 
- Frequent and documented billing errors. 
- Violation of the **FCBA** for failing to investigate and correct billing-related disputes. 

XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Closed Lease Account** - **Reported Balance : ** None, but it shows inaccurate late payment marks in XXXX and XXXX. 
- **Specific Violations : ** - Inconsistent reporting of late payments, such as consecutive XXXX late marks instead of XXXX and 60 days, which proves a lack of proper updates and verification. 
- Failure to provide requested account statements during disputes, violating **FCRA Section 611**. 
- Persistence of errors after multiple correction attempts. 

XXXX XXXX XXXX XXXX. Financial Impact and Damages** Due to the inaccurate and incorrect information maintained on my credit report, I have suffered significant financial harm, including : - **Denial of a recent mortgage application**, which can be documented with additional proof. 
- Damage to my credit score and loss of financing opportunities. 
- Emotional and financial distress from having to file multiple unresolved disputes. 

XXXX XXXX XXXX XXXXXXXX. Highlighted Legal Violations** - **FCRA ( Sections 605 and 611 ) : ** Incorrect, unverified information not corrected after disputes. 
- **FDCPA ( Sections 807 and 808 ) : ** Indirect debt collection attempts through active balances on written-off accounts. 
- **FCBA : ** Billing errors not investigated or corrected on the XXXX XXXX XXXX XXXX account XXXX 
- **CARES Act : ** Failure to update accounts to ** '' never late '' ** during the pandemic period. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Requested Remedies** XXXX. **Immediate deletion** of the following accounts from my credit report : - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  **Update the status to " never late '' ** for the XXXX XXXX XXXX XXXX account XXXX 

XXXX. ** {$1000.00} USD in initial compensation**, as allowed under the FCRA and FDCPA, for damages caused by improper investigations and reporting. 

XXXX. **Additional warning : ** If this complaint is not resolved satisfactorily, I reserve the right to proceed to arbitration, where the claimed financial damages may be significantly higher. 

XXXX XXXX XXXX XXXX. Attached Documentation** - Copy of the credit report generated on XXXX XXXX, XXXX. 
- Evidence of the mortgage denial. 
- Previous correspondence related to the disputes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation