Consumer complaint received 2026-04-15 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: T.S. Holdings
State: IN

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX IQ Data XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Re : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX IQ Data XXXX Acct Number XXXX To whom it may concern : On XX/XX/year>, we filed a police report stating that our belongings had been stolen from the secured assigned storage locker on the XXXX XXXX premises and notified management the same day. We told XXXX XXXX XXXX, who rented us the unit and XXXX XXXX, the Property Manager. They stated that they couldn't do anything. However, we had previously reported that our vehicle had been vandalized on two separate occasions on the XXXX XXXX parking lot premises, so we asked if we could cancel our lease ( the police officer incorrectly states XXXX advise he had his vehicle broken in, when in fact he informed him that there were two recent past incidents of his vehicle being broken into ). The manager said we had to fill out a Notice of Vacate stating our reasons for cancelling the lease agreement. We completed the form and submitted it to their office and were informed we could move out at the end of XXXX. We spoke with him a few days later and told him we needed a few more days after the end of XXXX to vacate. XXXX XXXX agreed and said we would be charged for those days, which we accepted and on XX/XX/year>, we moved. In XXXX, we started receiving calls from different phone numbers from IQ DATA, claiming we had an outstanding balance with XXXX XXXX. After several calls to my husband and I went back to the office to find out what was happening. The manager, XXXX XXXX, told us there was no proof of what had happened, so we provided him with the police report and he said it was fine. After that, we didn't receive any further calls from XXXX XXXX XXXX. On XXXX we learned that IQ Data has reported a collection account to our credit reports and the same day XXXX XXXX told us he could do nothing because the matter was no longer in his hands, to call XXXX XXXX XXXX XXXX XXXX without giving me any further information. We feel XXXX XXXX XXXX XXXX has been misleading and took advantage of their perception of a language barrier on verbally releasing us from our lease agreement due to security concerns and provided conflicting information that caused this matter to reach collection status. We do not agree that we owe any funds as they verbally agreed to terminate our lease with additional time allowed to move out for a fee, leading us to believe that we had no further obligation. We have always paid all our credit obligations responsibly and are requesting that the entire debt collection be cancelled and deleted completely from our credit reports as we feel these are Unfair and Discriminatory housing practices to placate tenants in distress due managements lax security while systematically intending to send accounts to collection agencies that severely impacts their credit and creates a significant and legal obligation that we could have avoided had XXXX been truthful in their business practices. Please contact XXXX XXXX XXXX via cell XXXX or via email XXXX. Please call Sincerely.

Company response to consumer: Closed with explanation