Consumer complaint received 2025-04-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
Experian XXXX XXXX XXXX XXXX, TX XXXX Subject : Formal Dispute of Inaccurate Reporting by XXXX XXXX # # XXXX Under the Fair Credit Reporting Act ( FCRA ) Dear Experian, I am writing pursuant to my rights under the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) to dispute the inaccuracies listed below that I have identified in my credit report. These inaccuracies, reported by XXXX XXXX, have not been properly investigated despite my prior request. 

The items I dispute are as follows : Inaccurate reporting of a late payment. 
Incorrect loan term. 
Incorrect loan balance : Experian and XXXX XXXX are reporting an inaccurate balance of {$260000.00}, which should be {$260000.00}. 
Under Section 611 of the FCRA ( 15 U.S.C. 1681i ), you are legally obligated to conduct a reasonable investigation of any dispute submitted by a consumer regarding the accuracy of information in their file. I believe Experian has failed to comply with this requirement, as no reasonable investigation was conducted into these discrepancies.

I am a victim of Experian 's inadequate investigation practices, as highlighted in the recent lawsuit filed by the Consumer Financial Protection Bureau ( CFPB ) against Experian for allegedly conducting " sham investigations '' into consumer disputes. This lawsuit, filed on XX/XX/year>, directly addresses situations like mine, where Experian 's failure to properly investigate disputes resulted in the continued inclusion of inaccurate information on credit reports. 

To substantiate my claims, I have attached the following documentation : Recent statements confirming the accurate loan balance. 
As mandated by the FCRA, Experian must complete this re-investigation within 30 days of receiving this dispute ( or 45 days if additional information is provided during the process ). Additionally, should the disputed information prove unverifiable, it must be corrected or deleted from my credit report under 15 U.S.C. 1681i ( a ) ( 5 ).

Please note that if Experian fails to fulfill its obligations under the FCRA by conducting a proper investigation into these disputes, I will have no choice but to pursue legal action. I will sue under 15 U.S.C. 1681n ( Willful Non-Compliance ) and 1681o ( Negligent Non-Compliance ) of the Fair Credit Reporting Act, as well as under the Consumer Financial Protection Act ( CFPA ) for unfair practices that have caused harm. These laws provide remedies that may include statutory damages, actual damages, punitive damages, and attorneys fees.

I demand written confirmation of the results of your re-investigation, as well as a copy of my updated credit report, upon resolution of this matter. 

This letter serves as formal notice of my intent to pursue all necessary legal remedies if Experian fails to fulfill its obligations under the FCRA and XXXX. 

Sincerely, XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation