Consumer complaint received 2024-06-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: CarMax, Inc.
State: MD

Complaint narrative:
XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Complaint Against CarMax Auto Finance for Unauthorized Credit Reporting Dear CFPB, On XX/XX/year>, I sent letters to all XXXX  major consumer reporting credit bureaus and CarMax Auto Finance ( XXXX XXXX XXXX XXXX, XXXX, XXXX, GA ), alerting them of unauthorized entries and inquiries on my credit report. I requested an immediate investigation and removal of these entries if my alert was correct, in compliance with 15 USC 1681a ( f ), 15 USC 1692b ( 3 ), and other relevant sections. 

After their investigation, all three bureaus unanimously agreed that CarMax Auto Finance had violated consumer laws and subsequently deleted CarMax Auto Finance entries from their reports, as evidenced by the attached documents. 

However, XXXX and XXXX, in collaboration with CarMax Auto Finance, later updated my account under the name CarMax ( XXXX XXXX XXXX XXXX XXXX, MD ) without providing me with a full investigation report. To my amazement, I discovered that this update resulted in a drastic drop in my credit score. CarMax Auto Finances law-violating reports were updated under a new name, continuing to damage my credit report and denying me access to credit opportunities. 

This insertion is prohibited by federal law. As stated on the CFPB website : " Thats wrong, as the CFPB and FTCs brief explains. In the FCRA, XXXX put express requirements on companies with respect to information that " can not be verified. ' Those requirements would be meaningless if companies could continue providing unverified information and telling credit reporting companies that they could continue sharing it. '' I am attaching the contract I signed with CarMax for the acquisition of a XXXX XXXX, which has been altered to support the invalidity of the report on my file. CarMax Auto Finance deliberately sent this altered contract to the consumer reporting credit bureaus. The use of different addresses by CarMax Auto Finance for these accounts is evidence of fraudulent transactions. 

I am unaware of this debt. I did not have an opportunity to dispute the information. If, in fact, CarMax Auto Finance notified me XXXX  days after taking over this account from the original creditor through registered mail, let them provide evidence and a receipt showing I, XXXX XXXX XXXX, received it and signed it. If this procedure was not followed, then due to this violation, the account must be deleted and CarMax must pay for the entire damages since their first report to the consumer reporting bureaus. 

The account remains deleted in XXXX but is updated as charged off and open at times with variable dates by XXXX and XXXX. Therefore, if XXXX and XXXX are not lying, then it is XXXX, as XXXX account can not have conflicting reports. The dates of the last transaction as reported by XXXX and XXXX are wrong and add to the continued violation. 

I urge you to take immediate action to investigate this matter and ensure that all unauthorized entries by CarMax Auto Finance are permanently removed from my credit report. Please enforce the necessary penalties against CarMax Auto Finance for their repeated violations of consumer laws. 

If any violation is found, the account must be deleted by XXXX, XXXX, and CarMax Auto Finance. Additionally, CarMax Auto Finance should pay penalties for the trauma, suicidal thoughts, and damage they have caused me for nearly a year now. 

Thank you for your attention to this urgent matter. 

Sincerely, XXXX XXXX XXXX XXXX Enclosures : Investigation Results from Credit Bureaus Altered Contract with CarMax Auto Finance Relevant Correspondence

Company response to consumer: Closed with explanation