Consumer complaint received 2026-02-26 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: U.S. BANCORP
State: FL

Complaint narrative:
Formal CFPB Complaint Company Name : U.S. Bank Account Number : See Proof of Documents ( uploaded ) Consumers : XXXX XXXX XXXX & XXXX XXXX XXXX Original Borrower : XXXX XXXX XXXX ( Deceased XX/XX/XXXX ) Loan Type : FHA ( Government-Backed ) Description of Problem I am filing this complaint against U.S. Bank for predatory servicing, equity stripping, and systemic violations of the XXXX XXXX XXXX ( XXXX U.S.C. XXXX ) and CFPB Regulation XXXX. XXXX. Bad Faith Communication & Successor Obstruction ( XXXX ) : Following the death of my father-in-law, XXXX A. XXXX, XXXX XX/XX/XXXX, we immediately notified U.S. Bank. We made all full mortgage payments from the start of XXXX through the end of that year. However, in late XXXX, U.S. Bank broke communication, refusing to provide a breakdown of fees or account access. Throughout XXXX, we were unable to make payments solely due to the bank 's total lack of transparency and refusal to provide a lawful accounting of the debt. This obstruction forced us into a costly probate process that lasted until XXXX. XXXX. XXXX XXXX XXXX XXXX XXXX ) : Between XXXX and XXXX, U.S. Bank kept us in a cycle of perpetual uncertainty. We were moved 'in and out ' of various Request for Mortgage Assistance ( XXXX ) and Modified Mortgage Assistance ( MMA ) programs. Each time, we were given different terms and conflicting information. This constant churn prevented us from securing the permanent assumption at our original 3.5 % rate that we are legally entitled to as successors in interest. XXXX. Accounting Malpractice & Missing Trial Payments ( {$15000.00} ) : We recently made XXXX consecutive trial payments of {$3700.00} ( XXXX XXXX XXXX ), totaling {$15000.00}. Despite these payments, our XX/XX/XXXX statement still reflects a total delinquency of {$60000.00}. U.S. Bank is holding our funds in 'suspense ' while reporting us as being in deep default. XXXX. Predatory 85.7 % Interest Rate Hike & Equity Stripping : The original XXXX FHA note carried a fixed rate of 3.5 %. U.S. Bank is now demanding a loan assumption at 6.5 % a XXXX increase representing an 85.7 % surge. Furthermore, our original {$350000.00} loan has ballooned to {$400000.00} after XXXX years of ownership. Combined with a XXXX ultimatum to sign, this is a bad-faith attempt to strip our equity and force us into abusive terms. Desired Resolution Rate Restoration : Immediate return to the original 3.5 % fixed rate. Payment Reconciliation : Apply the {$15000.00} trial payments to the reported {$60000.00} delinquency immediately. Debt Validation : A certified audit explaining the {$400000.00} balance and removal of all unauthorized fees and capitalized interest accrued during the XXXX obstruction period. Lawful Assumption : Issue a formal assumption at the original 3.5 % rate with a reasonable XXXX review period.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation