Consumer complaint received 2024-10-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/year>, I received two letters from Chase Bank notifying me that my accounts ( savings, checking, and credit card ) would be closed. The letters contained a vague, false statement accusing me of inappropriate conduct with our employees. I have reason to believe that my personal information has been compromised and that someone is attempting to impersonate me with malicious intent. There is no basis for the accusations made against me. Despite raising these concerns, Chase has failed to provide any evidence or information to support their claims. This false and defamatory accusation has caused significant emotional distress and damage to my reputation. 
Since receiving the letters, I have contacted Chases customer support for assistance. Unfortunately, all Ive encountered is a constant runaround. Representatives repeatedly transfer me from one department to another without offering any answers. Ive been told that this decision was made by the back office and its final. 

On XX/XX/year>, I scheduled an appointment at the XXXX XXXX XXXX branch in XXXX XXXX with Chase representative XXXX XXXX, hoping to resolve the issue in person. However, on the day of my appointment, I received a call from XXXX stating that there was nothing she or anyone at the branch could do, as the decision to close my accounts was final. She advised me to cancel my appointment, which felt unfair, as I was not given the chance to speak or defend myself. She further explained that, just as I could close my accounts with Chase without a reason, Chase could do the same without any reason. I decided to go to a different Chase Branch in XXXX XXXX ( located at XXXX XXXX XXXX ) in hopes of resolving my concerns. However, that visit only escalated the situation. I showed the letters to XXXX XXXX XXXX, the Associate Banker. She then presented them to her supervisor, the Lead Associate of Operations, XXXX XXXX. XXXX approached me in a defensive and dismissive manner, rudely asserting that the reason is in the letter and refusing to allow me to explain or defend myself. I requested to speak with someone in a higher position, but XXXX informed me that the manager on duty, XXXX XXXX XXXX, is new and lacks the experience to handle such matters. What was more concerning was that when XXXX returned the second time, I noticed a security guard who had not been there earlier. The security guard was positioned facing me as if I were a potential threat, despite being a concerned customer simply asking legitimate questions in search of answers. I had done nothing to provoke this situation, which made me feel unfairly targeted and criminalized. It is clear that the false accusation in Chase Banks letter, accusing me of inappropriate conduct with our employees, led to discriminatory treatment at both branches. The presence of security further added to my humiliation, making me feel singled out due to a false accusation and by my appearance. 

I am left questioning how to defend myself against this serious false accusation. Chase 's lack of communication and transparency makes it impossible to start that process. Their refusal to share any evidence and allow me to clear my name is unethical and distressing. This situation that Chase has placed me in has caused me significant emotional distress and XXXX. I am afraid that this false accusation from Chase Bank will follow me for the rest of my life. I am being wrongfully accused, and I want these accusations removed, and those responsible for making them should be held accountable. 

The fact that I was not given the chance to defend myself before a decision with such severe consequences was made is concerning. This unfair practice by a major financial institution has left me financially vulnerable, particularly as I have depended on Chase for both my personal and business banking for years. 

If my concerns are not adequately addressed, I am considering legal action.

Company response to consumer: Closed with explanation