Consumer complaint received 2023-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: CA

Complaint narrative:
On XX/XX/2023 HSBC Bank decided to put my account under investigation or review and then suspend my account and put it up for closure for whatever reason I still do not know the reason they did this without my knowledge they did not correspond with me this information in any way not email not mail or text message or phone call. Only way that I found out is that I called to check into on a direct deposit that I get every month from social security disability insurance and I receive it on the XXXX of every month I called only XXXX of XX/XX/2023 and that's when I became aware of the problem. I then ask the representative that I talk to well if my account is suspended what happens to my deposit that's coming up on the XXXX and they said well it's only suspended for outgoing transactions nothing incoming we can receive it incoming we'll just hold it until our investigation is done in 60 days. I then began to tell the representative why did you all not tell me anything about this and they said that's how we do it no correspondence whatsoever it's for the safety of the investigation. And then the representative proceeded to tell me that most likely my account will be closed and I said that's not a problem whatever you all want I just want my money that's in my account and they said oh yes it's 60 days you can have it the 60 days has come and gone and they said they had to do an extension on this investigation I proceeded to tell them that I am on XXXX and those funds are my money that the United States government gives to me to survive and they said they do not care about any of that that they have to hold my money for another 60 days because of an investigation again extension even though that money that was deposited on the XXXX of XXXX had nothing to do with any investigation or anything I still have not received my money after the promises of direct deposit reversal back to SSA which never occurred which was a lie. The SSA told me they never received anything and that they have not seen anything from them HSBC Bank is obviously telling me something that is not true. I call every single day asking the representatives what's going on with my money and they act like they can not ask anyone or see from a supervisor or anything what's really going on they just want to keep my {$880.00}. I'm on XXXX I do not have the ability to work so I can't make up for this money I can't even ask the government for a help because they feel like I've already been paid. HSBC Bank has no reason to hold my money like this and they really act like they can do it without any recourse. I am a United States citizen I should be treated with respect and this is very disrespectful by doing this to a XXXX person holding my money makes no sense and lying about giving it to me and then they never do is even worse I have become in financial ruin lost my apartment and and become homeless because of this {$880.00} that they act like they don't want to give to me it's mine and it's my money the United States government gave it to me and they think that I've been paid because HSBC Bank has told them that I have I guess but they know that they're wrong for what they're doing I don't know if it's some kind of glitch or whatever but it doesn't seem like it I have recorded every phone call all 34 phone calls that I have given to this Bank all of them result in I am going to call you back after I get in contact with a person in that department and they never call back I need my money ASAP I'm in financial distress please help.

Company response to consumer: Closed with explanation