Consumer complaint received 2024-06-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Southern Management Systems Inc.
State: FL

Complaint narrative:
I filed a dispute with the credit bureaus XXXX for the collection account remaining on my credit report SOUTHERN MANAGEMENT SYSTEM ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX  ) ACCOUNT NUMBER XXXX XXXX. I provided legal documents showing proof that I do not owe this company, fraudulent statements have been being reported since XX/XX/XXXX, and also provided XXXX police reports regarding this matter. On XXXX XXXX I sent this letter to SOUTHERN MANAGEMENT SYSTEM ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX ) via US MAIL and Via EMAIL which stated SOUTHERN MANAGEMENT SYSTEM XXXX XXXX XXXX XXXX XXXX, XXXX ( ORIGINAL CREDITOR : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ) Subject : Dispute of Incorrect Balance Due to XXXX STATEMENTS DEAR SOUTHERN MANAGEMENT, I am writing to dispute the balance listed on my credit report associated with my previous LEASE NUMBER XXXX XXXX & ACCOUNT NUMBER XXXX XXXX on my credit report. I know this balance is incorrect due to fraudulent reporting when I moved made by the previous property manager XXXX XXXX. I request that you investigate this matter promptly and remove the disputed amount from my credit report. 

I recently discovered invalid information on my accounts, which made me aware of the false statements posted to my credit reports. I immediately reported this to the relevant authorities as part of my due diligence. Upon reviewing my credit report I noticed the incorrect balance associated with my account. 

Details of the Incorrect Balance Account Number : XXXX Incorrect Balance : {$2900.00} Date of Last Activity : XX/XX/XXXX Supporting Documentation : I have copies of documents and videos to support my claim as well. 

Request : I request that you investigate the validity of the balance associated with my account because it is false, remove the incorrect balance from my credit report promptly and provide written confirmation once the correction has been made. 

Contact Information : Please feel free to contact me at XXXX or XXXX or XXXX if you require any additional information or clarification. 

I appreciate your attention to this matter and your prompt resolution. Thank you for your cooperation. 

Sincerely, XXXX XXXX Unfortunately, I received no response, so I moved forth to file a dispute on XX/XX/XXXX, through the XXXX XXXX XXXX XXXX XXXX for XXXX. My file number is/was XXXX with a estimated completion date of XXXX XXXX. Up until this very day XXXX XXXX it still shows in review on my platform. However, upon placing a follow-up call to XXXX on XX/XX/XXXX, I was told the investigation was completed on XXXX XXXX!!! I asked were my documents even taken into consideration AT ALL? The agent stated : '' There are no documents here, I don't see them " ... After many questions and mixed information during the call, the only resolution was a escalated call back. My rights to FAIR CREDIT REPORTING as a consumer are being XXXX and knowingly violated and I need immediate resolution. 
KEY MENTIONS *MY INFORMATION WAS SOLD TO MULTIPLE COLLECTION COMPANIES SINCE XX/XX/XXXX * I HAVE FILED AND PROVIDED TO POLICE REPORTS TO ALL CREDIT BURUEAS INCLUDING THE CREDITOR REGARDING THE FALSE STATEMENTS REPORTED *I HAVE ALSO VERIFIED WITH THE COURT SYSTEM THAT I DO NOT OWE THIS COMPANY * I CAN PROVIDE MULTIPLE DOCUMENTS PROVING SO AND HAVE

Company response to consumer: Closed with explanation