Consumer complaint received 2026-04-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Nelnet, Inc.
State: IL

Complaint narrative:
This is a follow-up to my prior CFPB complaint # XXXX, which was closed after Nelnet provided an incomplete and inadequate response. Nelnet failed to address the majority of issues raised and investigated only XXXX of my XXXX accounts. I am filing this new complaint because the CFPB closed the original without the option to dispute Nelnet 's response. BACKGROUND : I have XXXX federal student loan accounts serviced by Nelnet, all reporting XXXX days late from XXXX through XX/XX/XXXX. I filed CFPB complaint # XXXX on XX/XX/XXXX. Nelnet responded XX/XX/XXXX with " Closed with explanation. '' Their response was deficient in the following ways : DEFICIENCY XXXX ONLY XXXX OF XXXX ACCOUNTS INVESTIGATED Nelnet 's response referenced only account XXXX. My complaint clearly identified XXXX separate accounts. Investigating XXXX out of XXXX accounts does not constitute a reasonable investigation under FCRA Section 1681s-2 ( b ). DEFICIENCY XXXX CONTRADICTORY CREDIT DATA NOT EXPLAINED All XXXX accounts show " Payment Deferred '' AND " XXXX days past due '' during the same months ( XXXX XXXX ) on my credit reports from all three bureaus. Nelnet 's response claims the accounts were in active repayment and legitimately past due. If that is true, why did Nelnet furnish " XXXX XXXX '' status to the credit bureaus during those same months? A loan can not simultaneously be in deferment and delinquent. Either : ( a ) The accounts were deferred, meaning no payment was due and delinquency reporting is inaccurate, OR ( b ) The accounts were in repayment, meaning the " Payment Deferred '' notation Nelnet furnished is itself inaccurate. Nelnet did not address this contradiction at all. DEFICIENCY XXXX TIMELINE MATH DOES NOT ADD UP Nelnet 's own response states my payment was due XX/XX/XXXX, and I received on-ramp forbearance on XX/XX/XXXX. The earliest possible XXXX delinquency from a XX/XX/XXXX due date would be approximately XX/XX/XXXX. Yet Nelnet reported XXXX days past due for the full month of XX/XX/XXXX. If they report on an end-of-month cycle, I would have been approximately 70 days past due at the end of XXXX not XXXX. The reported delinquency level does not match Nelnet 's own stated timeline. DEFICIENCY XXXX XXXX LOANS NOT ADDRESSED XXXX of my loans originated in XXXX, XXXX, and XX/XX/XXXX during the federal payment pause ( which Nelnet confirms ended XX/XX/XXXX ) and while I was in In-School Deferment. These loans show immediate XXXX day delinquency on my credit report. Nelnet 's response did not address how newly originated loans during a payment pause can show immediate severe delinquency. DEFICIENCY XXXX INFLATED BALANCES NOT ADDRESSED Multiple accounts show current balances higher than the original highest balance reported. This indicates improper interest capitalization during forbearance or deferment periods. Nelnet 's response completely ignored this issue. DEFICIENCY XXXX PATTERN OF REFUSING GENUINE INVESTIGATION This CFPB complaint is the latest in a long pattern : - Multiple disputes filed directly through XXXX, XXXX, and XXXX over the past year - Every dispute returned as " consumer disagrees '' with no substantive correction - CFPB complaint # XXXX : Nelnet investigated XXXX of XXXX accounts, ignored XXXX of XXXX issues This pattern demonstrates willful noncompliance with FCRA investigation requirements. CREDIT IMPACT : Nelnet 's inaccurate reporting across XXXX separate tradelines is causing severe, compounding damage : - My credit score has been devastated. Each of the XXXX accounts counts as a separate derogatory mark, multiplying the negative impact far beyond what a single delinquent account would cause. - I can not qualify for housing. Landlords reject applications with this level of derogatory reporting. - I can not obtain credit cards, auto financing, or any lending products. - I can not obtain business financing, directly harming my ability to earn a living. - I can not refinance or consolidate existing debt at reasonable rates. - My insurance premiums are elevated due to credit-based scoring. Every month Nelnet continues furnishing this inaccurate data, the damage deepens.

Company response to consumer: Closed with explanation