Consumer complaint received 2024-01-18 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: BALANCED HEALTHCARE RECEIVABLES, LLC
State: NY

Complaint narrative:
I went for a XXXX  on XX/XX/XXXX, which was supposed to be covered 100 % by my insurance carrier. On XXXX I received a bill for {$290.00} from XXXX XXXX XXXX. I called the billing department and upon looking at my account, she informed me that the insurance claim was mailed to the wrong billing address. She said that she will make a note for re-submission, and to ignore further communication regarding this date of service. 

On XXXX, I received a text from XXXX XXXX Debt Collector informing me that I owe {$290.00}. I called XXXX XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX and spoke with XXXX XXXX, who informed me that I was removed from collections and they asked XXXX XXXX to pull the debt on XX/XX/XXXX. She said she would re-send my info to collections and ask them to remove me again. 

On XXXX I received another text informing me of this debt. I called XXXX XXXX XXXX XXXX and spoke XXXX, who told me it would take up to XXXX  days from XX/XX/XXXX for them to review my account and told me to call XXXX XXXX 

I called XXXX XXXX after speaking with XXXX XXXX on XX/XX/XXXX. I spoke with XXXX XXXX who told me that I was sent to collections due to coordination of benefits, which could be due to XXXX XXXX needing my secondary insurance ( I only have XXXX insurance ). She advised me to call my insurance and she would put a courtesy hold on my account for XXXX days. 

Shortly after, I called my insurance, XXXX, and spoke with XXXX XXXX, who informed me that it was not a coordination of benefits issue because I only had XXXX  as my insurance ( which I knew given that the agent I spoke with on XX/XX/XXXX had told me that they sent the claim to the wrong address ). He confirmed that the visit was covered at 100 % and I was not responsible for a XXXX  and that the claim was indeed sent to the wrong address. He gave me the correct address for submission, along with the provider customer service number. 

I called XXXX XXXX  again after speaking with my insurance company and spoke with XXXX, who informed me that they had not received any notifications from XXXX XXXX to remove my account from collections. I attempted to give her the resubmission address for claims, but was told she could not take that information and to call XXXX XXXX XXXX XXXX. 

I called XXXX XXXX immediately after and spoke with XXXX. I gave her the resubmission address. After a few minutes, she confirmed that the claim was resubmitted to the correct address, but insurance denied it due to late filing. She stated that they did ask XXXX  to remove my account from collections, but it could take up to XXXX  days to be reviewed, and to ignore further collection attempts until then. 

Today, XX/XX/XXXX, I received a call from XXXX of XXXX XXXX appointments department and I told her I was not keen to make an appointment until they rectify the billing issue. I told her that I should not be penalized because someone from the billing department failed to do their job properly and also informed her that it took me calling my credit card company to fight the {$20.00} copay I was NEVER responsible for, but was forced to make, because they kept telling me that it would take time to reimburse it.

Company response to consumer: Closed with explanation