Consumer complaint received 2026-05-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: NJ

Complaint narrative:
I have reviewed all prior Wells Fargo 's responses and investigations and none of them are satisfactory. This complaint is a non-duplicate complaint. I am filing this complaint to formally report Wells Fargo for willful and repeated violations of the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681s-2 ( b ) ( Duties of furnishers of information upon notice of dispute ). This is a new, substantive complaint regarding federal credit reporting violations and is not a duplicate of my previous complaints regarding billing errors or document accessibility. Wells Fargo is actively furnishing demonstrably false, mathematically impossible balance informationalong with fabricated account closure statusesto the major Credit Reporting Agencies ( CRAs ). Despite being notified of these errors through the official Equifax dispute process XXXX separate times between XXXX and XX/XX/XXXX, Wells Fargo has refused to conduct a " reasonable investigation '' as required by federal law, choosing instead to blindly rubber-stamp and " verify '' the inaccurate ledger and false statuses. XXXX. The Mathematical Ledger Error As proven in parallel disputes, Wells Fargo 's XXXX currently demands an inflated balance resulting from an XX/XX/XXXX statement error. The statement demanded exactly {$11000.00}. This {$11000.00} figure represents the exact gross sum of my XXXX carryover debt ( {$5900.00} ), XXXX rent ( {$5700.00} ), an interest fee ( {$190.00} ), and an XXXX charge ( {$9.00} ). Wells Fargo aggregated all historical charges but mathematically failed to subtract a successful, cleared cash payment of {$6000.00} that Bank XXXX XXXX XXXX confirm was settled on XX/XX/XXXX. Because Wells Fargo " lost '' this {$6000.00} payment in their internal ledger, they are reporting an artificially inflated debt and false delinquency metrics to XXXX. XXXX. The False Account Closure Status Furthermore, Wells Fargo is actively misreporting the account 's closure status. In a formal resolution letter dated XX/XX/XXXX, Wells Fargo XXXX XXXX XXXX XXXX XXXX ( ECMO ) explicitly stated in writing : " This account was closed as part of a business decision. As outlined in our terms and conditions, Wells Fargo reserves the right to close any account at its discretion. '' However, between XX/XX/XXXX and XX/XX/XXXX, Wells Fargo deliberately furnished data to Equifax falsely stating that the account was " closed by consumer. '' Reporting a bank-initiated closure as a consumer-initiated closure is a direct violation of FCRA accuracy standards. A furnisher 's investigation into a consumer dispute can not be a superficial automated check ; courts have consistently held that the FCRA requires a reasonable, substantive investigation of the underlying evidence. I have initiated a continuous stream of disputes via XXXX XXXX, in turn, has transmitted Automated Consumer Dispute Verifications ( ACDVs ) to Wells Fargo. Instead of cross-referencing my ledger against the XXXX XXXX XXXX XXXX settlement logs or their own XX/XX/XXXX resolution letter as requested, Wells Fargo 's system simply looks at its own broken database and sends a " verified as accurate '' code back to XXXX. Repeating an error XXXX times does not make it accurate, and checking a broken internal database without reviewing the provided external evidence constitutes a failure to investigate in good faith.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation