Consumer complaint received 2025-08-19 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Paypal Holdings, Inc
State: MS

Complaint narrative:
Dear Consumer Financial Protection Bureau, This letter constitutes a formal complaint against XXXX XXXX using cyptocurrency of XXXX with the method of payment of XXXX XXXX and XXXX. I am filling a claim for a fraudulent transaction of {$290.00}. This transaction, which occurred on XXXX XXXX XXXX, involving the attempt to purchase of tickets to the XXXX XXXX baseball game in XXXX XXXX XXXX XXXX XXXX XXXX ]. This complex scam involved multiple platforms : funds were sent via XXXX, exchanged for XXXXXXXX cryptocurrency using XXXX, and then transferred through the XXXX wallet to the scammers. The tickets were never delivered, resulting in a complete loss of the funds. An immediate investigation by the CFPB, given the intertwined nature of traditional and digital payment systems in this fraud should be conducted. 

On XXXX XXXX XXXX, a payment of {$290.00} was sent via XXXX XXXX through XXXX to a XXXX wallet sent by XXXX XXXX. The payment was intended to purchase cryptocurrency through XXXX for XXXX. The XXXX was then sent to a third-party wallet via the XXXX application as payment for tickets from XXXX XXXX XXXX When the fraudulent nature of the transaction was realized a fake email stating access to the tickets would be able to be received. The link was fake and there was non-delivery of tickets. A request for full refund was requested by me ( XXXX XXXX XXXX ) in the amount of {$790.00}. XXXX XXXX stated a refund would be available on through cryptocurrency. I stated this method of payment was not accepted and requested a refund through XXXX or XXXX. This request for funds went back for from XXXX XXXX XXXX XXXX XXXX XXXX XXXX. All of this is documented through XXXX XXXX and provided. 

The fraudulent transactions from a scammer is supported by comprehensive documentation, including : 1. XXXX wallet transaction records showing the initial transfer of of money on XXXX XXXX XXXX from XXXX 

2. Evidence of the XXXX payment ( screenshots of the transaction ). 

3. XXXX transaction details, confirming the purchase of XXXX. 

4. Details of the XXXX transaction via the XXXX wallet, including the specific XXXX address the funds were sent to, the transaction hash, and the date and time of the transaction. 

5. Evidence of the scam, such as screenshots of the fraudulent ticket email, communication logs with XXXX XXXX stating tickets would be emailed and transferred along with documentation of a refund trying to be issued through cryptocurrency. 

6. Documentation proving the non-receipt of the promised tickets through XXXX XXXX from XXXX XXXX. 

Despite this evidence of fraud, XXXX, XXXX XXXX XXXX  should be held accountable to refund funds when this type of fraud and scam situations occur. This denial is unacceptable and shows a failure to protect consumers from fraud. Under the Electronic Fund Transfer Act ( EFTA ) and Regulation E, it is designed to protect consumers in cases of unauthorized electronic fund transfers. The non-delivery of the purchased tickets makes this transaction unauthorized under these regulations. 

The Consumer Financial Protection Bureau is urged to investigate XXXX XXXX XXXX XXXX on the handling of this dispute and mandate one of the companies involved to : 1. Conduct a proper investigation into this fraudulent transaction, adhering to the requirements of the EFTA and Regulation E.

2. Immediately issue a full refund of the {$290.00} that was fraudulently taken from the account due to this scam. 

3. Demonstrate full compliance with the Electronic Fund Transfer Act, Regulation E, and all other applicable consumer protection laws and regulations. 

Legal action will be pursued to recover the stolen funds and hold these companies accountable for its actions, including escalating this matter to state regulatory authorities and initiating legal proceedings if necessary. 

Copies of all supporting documentation are attached for review. A prompt response is expected, outlining the steps the CFPB will take to ensure XXXX, XXXX XXXX XXXX rectifies this situation and adheres to its legal obligations. 

Sincerely XXXX XXXX XXXX

Company response to consumer: Closed with explanation