Consumer complaint received 2026-06-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Freedom Mortgage Company
State: CO

Complaint narrative:
XX/XX/XXXX contacted Freedom Mortgage to find out options on trying to sell a home that was worth far less than my mortgage. I have a Call Log over XXXX hours spent on phone calls with freedom mortgage since XXXX, and my realtor has many hours as well. I have filled out applications multiple times, and provided documents to freedom to verify financial need for a short sale. Called regularly to check status. Every time i ( or my realtor ) call we speak with a different person, and get a different answer. I had been told, and have paperwork, stating I am/was eligible for a short sale multiple times. In XX/XX/XXXX an appraisal was done as part of the short sale process. On XX/XX/XXXX the rep I spoke to explained that I was eligible for the short sale and based on the appraisal and explained that the house could be lowered in price to no less than 88 % of the appraisal value. We lowered price. In XXXX we received an offer that was within the 88 % or more, and my realtor began working with someone and submitted all paperwork. After many attempts to follow up and get timelines, a different rep informed her I was not approved for a short sale, and as such we lost the offer. Many more phone calls and different people later, we had another offer, more than the previous one. Again different answers given by different people. We have complied with every request for documents, and every direction but yet they will not give an answer on a timeline, and the current offer is about to expire. DEAR FREEDOM MORTGAGE, THIS IS IN RESPONSE TO THE LETTER RECEIVED BY XXXX XXXX DATED XX/XX/XXXX FOR APPROVAL TO PARTICIPATE. PLEASE SEE ATTACHED DOCUMENTS : * REQUESTED XXXX PARTY AUTHORIZATION ORIGINALLY SENT XXXX & XXXX - RESENT * SIGNED XXXX DEPARTMENT XXXX XXXX FOR XXXX TO PARTICIPATE * PRE-FORECLOSURE SALE ADDENDUM WITH BUYERS AND BUYERS AGENTS INFORMATION * SIGNED LAST PAGE OF DOCUMENT BY SELLER AND SELLER 'S AGENT * ORIGINAL LISTING AGREEMENT DATED XX/XX/XXXX WITH A SALE PRICE OF {$370000.00} * AMENDMENT TO LIST PRICE DATED XX/XX/XXXX WITH A SALE PRICE OF XXXX * AMENDMENT TO LIST PRICE DATED XX/XX/XXXX WITH A SALE PRICE OF XXXX * AMENDMENT TO LIST PRICE DATED XX/XX/XXXX WITH A SALE PRICE OF XXXX * AMENDMENT TO LIST PRICE DATED XX/XX/XXXX WITH A SALE PRICE OF XXXX * AMENDMENT DATED XX/XX/XXXX WITH THE VERBIAGE FOR FHA * OFFER FROM XXXX RECEIVED ON XX/XX/XXXX FOR {$320000.00} THAT WAS SENT TO FREEDOM MORTGAGE ON XX/XX/XXXX, SHORT SALE ADDENDUM AND UPDATED SHORT SALE ADDENDUM FROM BUYER SETTLEMENT STATEMENT FROM THE TITLE COMPANY LASTLY, XXXX PROPERTIES THAT RECENTLY SOLD THAT ARE THE SAME EXACT LAYOUT AS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, SOLD XX/XX/XXXX FOR {$300000.00} XXXX XXXX XXXX XXXX, XXXX SOLD ON XX/XX/XXXX FOR {$300000.00} GIVING UP {$8500.00} IN CONCESSIONS. THE MARKET HAS GONE DOWN SINCE THE APPRAISAL WAS DONE ON THIS PROPERTY PER THESE SOLD COMPARABLES, SO THE OFFER WE HAVE IN HAND IS A GOOD OFFER FROM A GOOD BORROWER. SINCE IT HAS BEEN IN PLACE FOR AWHILE, I ENCOURAGE YOU TO ACCEPT THIS QUICKLY SO THE BUYER DOES NOT MOVE ON TO ANOTHER PROPERTY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation