Consumer complaint received 2026-02-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Incorrect information on your report — Account status incorrect
Company: Bridgecrest Acceptance Corporation
State: TX

Complaint narrative:
In connection with CFPB Complaint No. XXXX, I am submitting this follow-up against Bridgecrest Acceptance Corporation. The matter has not been resolved, and a significant new development has occurred that requires the Bureau 's attention : Bridgecrest sent me a letter dated XX/XX/XXXX that directly contradicts the representations Bridgecrest made to this Bureau in their XX/XX/XXXX response. I. THE CONTRADICTION In Bridgecrest 's XX/XX/XXXX response to this Bureau, the company stated that on XX/XX/XXXX, Bridgecrest extended a deficiency payment plan consisting of monthly installments of {$260.00} for 30 months, designed to settle the account for less than the full outstanding balance, with a " charge off settled '' tradeline update upon successful completion. In their XX/XX/XXXX letter to me responding to my written inquiry dated XX/XX/XXXX Bridgecrest states only : " We have reviewed your account and have verified that you still owe the amount due under the contract. Please make arrangements to pay your past due balance pursuant to the contract. '' This letter makes no reference to the payment plan, the {$8000.00} settlement total, or any of the terms Bridgecrest disclosed to this Bureau. The consumer is being directed to pay a full original contract balance while the company simultaneously represents to a federal regulator that a reduced settlement plan is in effect. This inconsistency undermines the accuracy and integrity of Bridgecrest 's communications to both this Bureau and to me. The contradiction is further confirmed by Bridgecrest 's own actions on XX/XX/XXXX the same date as that letter. Bridgecrest 's payment system attempted to draft {$260.00} from my account under the payment plan, and sent a system-generated declined payment notification for that plan amount. Bridgecrest 's internal systems thus simultaneously attempted to collect under the settlement plan while its formal correspondence directed me to pay under the original contract. This is not a clerical error it is a direct operational contradiction that raises serious questions about the accuracy and good faith of Bridgecrest 's communications with this consumer. ( See Exhibit G. ) II. THE WRITTEN SETTLEMENT CONFIRMATION Bridgecrest 's own system generated an email to me on XX/XX/XXXX, confirming a Payment Plan with a Total Plan Amount of {$8000.00}, monthly payments of {$260.00}, a XXXX term, and the following statement : " Once the payment plan has been completed, we'll update your account with the credit bureaus to show it's resolved for less than the full amount. '' This document constitutes a written settlement arrangement generated by Bridgecrest 's own platform, and I have a complete copy. XXXX. BALANCE DISCREPANCY I have made XXXX payments of {$260.00} ( XXXX through XXXX ), totaling {$1300.00}. Based on the {$8000.00} total, my remaining balance should be approximately {$6600.00}. However, Bridgecrest 's transaction ledger which I received upon request reflects a Principal Outstanding of {$12000.00} as of XX/XX/XXXX. This figure is inconsistent with the written settlement total and has not been explained in any Bridgecrest communication. IV. CREDIT REPORTING XXXX currently reflects the account as " Paid, Closed '' with a {$0.00} reported balance, but the payment history continues to display monthly " R '' ( repossession ) codes through XXXX and XX/XX/XXXX. Reporting repossession status codes on a post-sale, settled account that has been receiving payments under a documented payment plan is inaccurate and misleading under FCRA Section 623 ( a ). V. REQUESTED BUREAU ACTION I respectfully request the XXXX require Bridgecrest to : XXXX. Provide a written reconciliation confirming whether the total obligation is {$8000.00} per the written plan or the full original deficiency balance per the XX/XX/XXXX letter and explain the basis for the discrepancy XXXX. Provide a corrected, itemized payment ledger reflecting the correct settlement starting balance and payments applied to date XXXX. Provide a written explanation of how the XX/XX/XXXX letter is consistent with their XX/XX/XXXX CFPB response 4. Correct all credit bureau reporting to remove inaccurate repossession status codes from a post-sale, payment-plan account If Bridgecrest can not reconcile these positions or verify the accuracy of their reporting, I request the Bureau require deletion of this tradeline from all three consumer reporting agencies. I have acted in good faith throughout this matter. I made five consecutive payments under the written settlement arrangement before pausing after receiving a contradictory letter directing me to pay the full original contract balance. I am prepared to resume payments immediately upon written confirmation of the correct settlement balance and a reconciled ledger. Thank you for your continued attention to this matter. Respectfully submitted, XXXX XXXX XXXX Complaint No. XXXX Account XXXX. XXXX Attachments : Exhibit A Bridgecrest Email, XX/XX/XXXX : Payment Plan Confirmation ( Total Plan Amount {$8000.00}, XXXX term, $ XXXX ) Exhibit B Bridgecrest Text Correspondence, XX/XX/XXXX : Consumer proactively contacted Bridgecrest regarding mechanical failure after {$2000.00} in out-of-pocket repairs ; voluntary surrender discussed with Bridgecrest representative ; consumer was referred to XXXX XXXXXXXX XXXX XXXX XXXX, which had not previously been disclosed Exhibit C Bridgecrest Transaction Ledger ( showing {$12000.00} Principal Outstanding after 5 payments of {$260.00} ) Exhibit D Bridgecrest Letter, XX/XX/XXXX Exhibit E Bridgecrest CFPB Response, XX/XX/XXXX Exhibit F XXXX Credit Report ( current, showing repossession status codes on closed account ) Exhibit G Bridgecrest Email, XX/XX/XXXX : XXXX XXXX notification for {$260.00} plan payment attempted on same date as XX/XX/XXXX letter confirming Bridgecrest 's system recognized the payment plan while formal correspondence directed payment under original contract terms

Company response to consumer: Closed with explanation