Consumer complaint received 2025-01-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: AR

Complaint narrative:
Deposited a check from XXXX XXXX XXXX for {$5500.00} in XX/XX/XXXX through mobile deposit to account XXXX. Chase received funds from XXXX and then closed my account retaining same funds stating that they needed to speak with XXXX XXXX regarding validity of funds being mine to fix the hail damage on my car. Provided letters, lien release and multiple phone numbers to chase. They refuse to disburse funds stating that the phone numbers are not verified. The phone numbers are listed on the Internet and all XXXX correspondence. Representatives refuse to disburse funds. It has been 20 months. I want my money. The car was traded in and paid off at XXXX XXXX on XX/XX/XXXX. 

Attachments Lein release 2.pdf ( 1 MB ) Lien release.pdf ( 1.9 MB ) View full complaint Sent to company Status Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. 

Their response should include the steps they took, or will take, to address your complaint. 

Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. 

Company responded Status Company responded on XX/XX/XXXX Response Type Closed with explanation Company 's Response Thank you for expressing your concerns to the Consumer Financial Protection Bureau. We appreciate you allowing us the opportunity to research this matter. We completed our review and the details of our response are below. We appreciate you taking the time to tell us about our service. Your feedback helps us serve you better. We aim to provide exceptional service and apologize if this was not your experience. We have reviewed your account, and we dont show an active lien XXXX We dont show that your account is an interest bearing account. We restricted your account ending in XXXX for closure on XX/XX/XXXX, because you deposited a multiple payee item that was missing endorsements. The check is payable to you and XXXX XXXX, but it is missing an endorsement from XXXX XXXX. We placed {$5500.00} in suspense until the third party verified the deposit using a telephone number that meets our risk tool requirements, allowing you to deposit without their endorsement. We completed an additional review and placed an outbound call to the payee XXXX XXXX at XXXX. They have confirmed that the item is not valid without their endorsement. The Payee stated that you should first contact them about the check to submit any required documents needed to negotiate it. Then, the item should be mailed to the Payee for you to obtain the proper endorsement before attempting to negotiate the check. The Deposit Account Agreement explains that we may decline or prevent any or all transactions to or from your account and remove funds from your account to hold them pending investigation. It also allows us to close an account, other than a XXXX, at any time, for any reason or no reason, without giving a reason, and without prior notice. We gave you a copy of the agreement when you opened the account. You can see the current agreement on chase.com. 
I have since called three additional times and no one can tell me what they want. XXXX XXXX states that they told Chase Bank they have no interest in my XXXX XXXX and have issued lien release and letter of statement of zero account balance as a previous Chase rep requested. They have no interest in the vehicle and the vehicle still has the hail damage as Chase has held these funds for 20 months with the constant back and forth. Please issue a form or the check. XXXX XXXX does not know what Chase needs and states repeatedly and vehemently that the account was paid in full on the vehicle in question and there is no interest in those funds for XXXX XXXX.

Company response to consumer: Closed with explanation