Consumer complaint received 2024-04-06 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Can't close your account
Company: MoneyLion Inc.
State: WA

Complaint narrative:
Home Washington State Office of the Attorney General * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? 
Yes If English is not your first language, what is your first language? 
For our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX  is trying to make me pay {$150.00} for principal and XXXX for Interest. XXXX money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of XXXX megabytes. 
Accepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. 
By selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. 


Yes I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. 
*First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. 
By submitting this consumer complaint, I understand that the Attorney General can not answer legal questions or give legal advice to me and can not act as my personal lawyer. I also understand that the Attorney General 's Office may refer my complaint to a more appropriate agency. 


News Open News configuration options Media Contacts News Releases XXXX File Social Media Federal Cases Office Information Open Office Information configuration options About XXXX XXXX AGO Environmental Policies Mission , Vision & Values Contact Us Office Divisions Office Locations Annual Reports Budget History Washington 's Attorneys General - Past and Present Roles of the Office Task Forces FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Con Serve The People Open Serve The People configuration options Economic Justice & Consumer Protection Safeguarding Consumers Antitrust/Unfair Trade Practices Medicaid Fraud Control Lemon Law Protecting Ratepayers - Public Counsel Protecting Youth Protecting Seniors Outreach Services Social Justice & Civil Rights Civil Rights Division Environmental Protection Division  XXXX XXXX Veteran  and Military Resources Campaign Finance Law Enforcement Criminal Justice & Public Safety Crime & Safety Criminal Justice XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX Civil Rights Division Environmental Justice XXXX XXXX XXXX XXXX Kit Initiative Combating Dark Money/Campaign Finance Unit Opioid Epidemic Veterans Advocacy 2023 Legislative Agenda Student Loans/Debt Adjustment and Collection Immigration Services Fraud Vulnerable Adult Abuse Robocall and Telemarketing Scams Federal Litigation Resources Open Resources configuration options Consumer Scam Alerts File a Complaint Executive Ethics Board Sign up for Newsletter Emails Avoiding Unconstitutional Taking Publications & Reports Student Loan Survival Guide Veteran and Military Resources Civil Rights Resource Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law Enforcement AG Opinions Open AG Opinions configuration options Opinions by Year Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA Management Service Volunteer and Internship Opportunities Diversity Office Locations XXXX XXXX XXXX XXXX XXXX XXXX XXXX Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity XXXX XXXX Washington Contact Webmaster Open configuration options Link to AGO Employee ResourcesXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX  ( XXXX ) XXXX XXXX HOURS : XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays Home Washington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Language GlobeOther XXXX XXXX The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. 
UPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. 
* Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? 
Yes If English is not your first language, what is your first language? 
For our statistics, please select your age group : About your complaint Business Name : Money lion Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of 20 megabytes. 
Accepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. 
By selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. 


Yes I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. 
*First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. 


News Open News configuration options Media Contacts News Releases Ferguson File Social Media Federal Cases Office Information Open Office Information configuration options About XXXX XXXX AGO Environmental Policies Mission , Vision & Values Contact Us Office Divisions Office Locations Annual Reports Budget History Washington 's Attorneys General - Past and Present Roles of the Office Task Forces FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Consultation Policy Serve The People Open Serve The People configuration options Economic Justice & Consumer Protection Safeguarding Consumers Antitrust/Unfair Trade Practices Medicaid Fraud Control Lemon Law Protecting Ratepayers - Public Counsel Protecting Youth Protecting Seniors Outreach Services Social Justice & Civil Rights Civil Rights Division Environmental Protection Division XXXX XXXX XXXX and XXXX Resources Campaign Finance Law Enforcement Criminal Justice & Public Safety Crime & Safety Criminal Justice XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX Civil Rights Division Environmental Justice Human Trafficking Sexual Assault Kit Initiative Combating Dark Money/Campaign Finance Unit Opioid Epidemic Veterans Advocacy 2023 Legislative Agenda Student Loans/Debt Adjustment and Collection Immigration Services Fraud Vulnerable Adult Abuse Robocall and XXXX XXXX XXXX XXXX XXXX Open Resources configuration options Consumer Scam Alerts File a Complaint XXXX XXXX XXXX Sign up for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law Enforcement AG Opinions Open AG Opinions configuration options Opinions by Year Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA Management Service Volunteer and Internship Opportunities Diversity Office Locations XXXX XXXX XXXX XXXX XXXX configuration options Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity Sitemap Access Washington Contact Webmaster Open configuration options Link to AGO Employee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays ShareThis Copy and PasteWashington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Other Languages HomeServe The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. UPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? Yes If English is not your first language, what is your first language? For our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a XXXX XXXX XXXX XXXX XXXX for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account File attachments You may upload up to 5 files with a total file size limit of 20 megabytes. Accepted Document Types : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Declaration and Signature *By selecting YES below, I authorize the Washington State Attorney General 's Office to send a copy of my complaint to the party ( ies ) whom I have filed this complaint against in an effort to facilitate resolution of this matter. I authorize the party ( ies ) against whom I have filed this complaint against to communicate with and provide information related to my complaint to the Washington State Attorney General 's Office. By selecting NO below, I acknowledge that the Attorney General 's Office will not contact the party ( ies ) named in my complaint and will not attempt to facilitate resolution of my complaint with the party ( ies ). My complaint will be kept by the Attorney General 's Office for informational purposes. I declare, under penalty of perjury under the laws of the State of Washington, that the information contained in this complaint is true and accurate, and that any documents attached are true and accurate copies of the originals. *First Name : *Last Name : *Declared this date : *City : *State : *Upon submission, a summary of your complaint will be sent to your email address. If you have spam filtering software, please adjust your settings to allow email from XXXX. By submitting this consumer complaint, I understand that the Attorney General can not answer legal questions or give legal advice to me and can not act as my personal lawyer. I also understand that the Attorney General 's Office may refer my complaint to a more appropriate agency. News Open News configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX configuration options About XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington 's Attorneys General - Past and Present Roles of the XXXX XXXX XXXX FAQs Procurements & Contracts Technology Privacy Notice Rulemaking Activity Tribal Consent & Consultation Policy Serve The People Open Serve The People configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Predators Homicide Investigation Tracking System ( HITS ) Financial Crimes Unit Firearms Initiatives Open Initiatives configuration options Open Government XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX Robocall and XXXX XXXX XXXX XXXX XXXX Open Resources configuration options Consumer Scam Alerts File a Complaint XXXX XXXX XXXX Sign up for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Guide Immigration Guidance Open Government Resource Manual Data Breach Report Keep Washington Working Act FAQ for Law XXXX AG Opinions Open XXXX XXXX XXXX XXXX XXXX XXXX XXXX Opinions by Topic Opinion Requests Employment Open Employment configuration options Experience Excellence Employee Testimonials Attorneys & Law Clerks General Employment Opportunities Exempt Positions WA XXXX XXXX XXXX and Internship XXXX XXXX XXXX XXXX Footer Menu Open Footer Menu configuration options Contact Us Privacy Notice Accessibility Policy Employee Resources Rulemaking Activity XXXX XXXX Washington Contact Webmaster Open configuration options XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Monday - Friday Closed Weekends & State Holidays Washington State Office of the Attorney General Attorney General XXXX XXXX XXXX Accessibility Other Languages HomeServe The PeopleSafeguarding ConsumersFile a ComplaintFile a Complaint Online General Consumer Complaint Form The Washington State Office of the Attorney General can only process complaints that involve either Washington state residents or businesses located in Washington state. UPDATE OR ADD TO AN EXISTING COMPLAINT HERE. DO NOT file a new complaint if you are providing additional information to an existing complaint. Filing a new complaint will delay processing of your complaint. * Required Information Consumer information Last Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Are you a member or former member of the U.S. Armed Forces, Guard, Reserves or a dependent? Yes If English is not your first language, what is your first language? For our statistics, please select your age group : About your complaint Business Name : Money lion Inc Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Web Site : MoneyLion XXXX List any additional businesses you are filing this complaint against and their contact information : XXXXXXXX XXXX XXXX XXXXXXXX Transaction date : XX/XX/XXXX Amount in dispute : {$1000.00} Please explain your complaint in detail : On XX/XX/XXXX money lion fraudulently opened a credit builder secured plus loan for {$1000.00} when I realized they had opened this account on XX/XX/XXXX I requested that this be closed it was closed and out of that {$1000.00} XXXX XXXX took back {$900.00} now money lion has been reporting on my credit bureaus that I owe a balance of {$250.00} which {$150.00} it's principal and the other {$100.00} is interest. Now how is that possible when I never even received any money from them. now money lion is reporting on XXXX that my last payment on this account was XX/XX/XXXX in the amount of {$47.00} but also is reporting that it was closed on XXXX XXXX XXXX. Stating that I made a payment after this account was closed but they're also reporting a past due amount of {$170.00} now how can they write {$150.00} off but say I'm {$170.00} past due on a closed charged off account secured how can I owe {$250.00} which is interest in principle on money that I never even received? Money lion refuses to close this account and stop charging me every month a membership fee of {$19.00}. XXXX XXXX is trying to make me pay {$150.00} for principal and XXXX for Interest. Experian money lion is reporting a past due amount of {$170.00} and {$150.00} was written off. And the last payment the reporting for XXXX is XX/XX/XXXX to XX/XX/XXXX. They are different last payments date closed and all three credit bureaus. How can XXXX be reporting the last payment was XX/XX/XXXX of XXXX but yet it was closed on XXXX there should be the same on all three credit bureaus I am providing documentation from money lion stating that I owe $ {$250.00} which XXXX principal and $ XXXXis interest on money that I never received. You can't have a past due amount on a charged off closed account

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation