Consumer complaint received 2024-12-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
Formal Dispute of Credit Report Errors and Violations under the Fair Credit Reporting Act ( FCRA ) Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding numerous violations of the Fair Credit Reporting Act ( FCRA ) and to request your assistance in investigating and addressing these issues. The violations detailed below pertain to my credit report dated XX/XX/XXXX, provided by XXXX, XXXX, and XXXX. The following outlines specific accounts and inquiries, associated violations, and the corrective actions requested.

1. Inaccurate and Derogatory Accounts : Upon review of my credit report, I have identified several accounts containing errors, unauthorized charges, or violations of the FCRA. Below are the details : Account Name : XXXX/Capital One Account Number : XXXX Violation : Account status reported as Charge-Off with incorrect credit limit usage of 419 %, which is materially inaccurate and misleading.

Requested Action : Immediate deletion of this account from my credit report.

Account Name : XXXX. XXXX  XXXX Account Number : XXXX Violation : Incorrect balances reported across all three credit bureaus, showing balances exceeding the original loan amounts ( e.g., {$6300.00} reported against a {$6000.00} balance limit ). 
Requested Action : Accurate reporting of loan balances across all credit bureaus. 

Account Name : XXXX XXXX XXXX Account Number : XXXX Violation : This account is reported with inaccurate balances and multiple duplicate entries across the credit bureaus. Additionally, it is reported without proper validation of the debt, violating FCRA guidelines for accuracy and verification. 
Requested Action : Immediate deletion of this account from my credit report due to unverified and inaccurate reporting.

2. Unauthorized Hard Inquiries : Additionally, my credit report includes several unauthorized and outdated hard inquiries, which negatively affect my credit score. Below are the details : Non-Account Holding Inquiries : Inquiry by XXXX on XX/XX/XXXX. 

XXXX by XXXX on XX/XX/XXXX. 

XXXX by XXXX XXXX XXXX on XX/XX/XXXX. 

Inquiries Over XXXX Years Old : Inquiry by XXXX on XX/XX/XXXX. 

XXXX by XXXX on XX/XX/XXXX. 

Requested Action : Immediate removal of all unauthorized inquiries and those older than XXXX years from my credit report. 

XXXX. Violations of the Fair Credit Reporting Act ( FCRA ) : The above inaccuracies and unauthorized actions represent clear violations of the FCRA, including but not limited to : Failure to ensure maximum possible accuracy of information provided ( 15 U.S.C. 1681e ( b ) ).

Reporting of outdated and unauthorized information ( 15 U.S.C. 1681c ).

Lack of proper investigation into disputed items ( 15 U.S.C. 1681i ).

Demand for Compensation : In light of the above violations, I am seeking compensation as follows : {$1000.00} per violation under FCRA statutory damages.

A total amount of $ [ Insert Total Amount ] for all documented violations.

Corrective Actions Requested : Deletion of all erroneous, inaccurate, and derogatory accounts from my credit report.

Removal of all unauthorized and outdated hard inquiries.

Issuance of a new, updated credit report reflecting all corrections.

Supporting Documentation : Enclosed with this letter are : A copy of my credit report dated XX/XX/XXXX. 

Copies of all relevant correspondence and evidence supporting this dispute. 

I trust that the CFPB will investigate this matter promptly and ensure compliance with the FCRA by all parties involved. Please notify me of any updates regarding the progress of this complaint and any further information required. 

Thank you for your attention and assistance in this matter.

Company response to consumer: Closed with explanation