Consumer complaint received 2026-07-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
I disputed a transaction throughout my bank Truist for the amount of XXXX $ on XX/XX/XXXX for a service I received at XXXX XXXX XXXX XXXX XXXX Florida I notified my bank of the transaction due to an overcharge of services and poor quality of work and customer service I gave all the details to the best of my abilities and spoke with the customer service representative and gave them all the details I had witnessed during the service after that I waited 10 days to receive a notice that my claim was denied and that theyd be siding with XXXX XXXX due to lack of evidence to which I replied and spoke with another representative stating that the only proof I could show was of an receipt that only list the price and date of the service when the receipt is supposed to list the date, time, what services were preformed and how long the service took when I spoke with XXXX XXXX XXXX on the phone on XX/XX/XXXX I was told by a employee named XXXX that my service would be XXXX $ to install XXXX front cv axles on my XXXX XXXX XXXX when I asked her whats the cost of labor she told me its XXXX $ for labor and it takes XXXX hours to install both front cv axles to which I agreed when I arrived to the auto center I was told their was XXXX cars ahead of me and I would have to wait another 2-3 hours before they could service since the car lift was in use to which I agreed since my car was unable to move XXXX minutes later XXXX the female employee comes back in and says the ownerwill use a standard car XXXX to lift my car and install both of my CV axles I arrived at XXXX on XX/XX/XXXX by XXXX I was told they would be starting on my car at XXXX XXXX came inside the waiting XXXX and told me my car was completed I was charged for XXXX hours of work and I my car was started on and completed in less than a hour later on that same day XX/XX/XXXXXXXX my XXXX XXXX XXXX would make loud indescribable noises to which I had to have the parts that were just installed taken out and reinstalled due to the rushed nature of the service not only was I deceived about the price and lied to my car was also not fixed correctly I contacted Truist bank about the issue and I was told to contact XXXX XXXX and request a refund myself I attempted to contact the merchant to which I was hung up on XX/XX/XXXX at XXXXXXXX after explaining the situation. Later I received a letter in the mail from Truist bank describing that my claim was denied and closed and can not be reopened and id have to seek compensation from the merchant.on XX/XX/XXXXXXXX I called XXXX XXXX in XXXX XXXX Florida yet again and spoke to an unknown employee that refused to give me his name but gave me a phone number to one of the owners of the shop I texted said owner and I was met with hostility and refusal to come to a mutual solution on the same day I contacted Truist and forwarded the message to their claim support email it is now XX/XX/XXXX and I have yet to receive any updates on this claim This entire process has been extremely frustrating and the bank that I entrusted to keep my fund safe refused to look at all details of the story and deny my claim with a rushed and neglectful investigation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation