vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Amsher Collection Services, Inc.
State: IA

Complaint narrative:
XXXX XXXX XXXX XX/XX/XXXX Alleged and improperly leveraged my credit with a fraudulent account in the amount of XXXX $ XXXX XXXX On XX/XX/XXXX Alleged and improperly leveraged my credit with a fraudulent account in the amount of XXXX XXXX XXXXAmsterdam collection service Around XX/XX/XXXX Alleged and improperly leveraged my credit with a fraudulent account in the amount of XXXX $ I regret to inform you that these agency 's along with the 3 major credit reporting agencys have improperly leveraged my credit report, and according to the fair credit reporting act, I noticed accounts, inquiries and private information on the report you are furnishing, I also noticed the inaccuracies and can't say they are accurate or legitimate I demand verification of the information on the report as true and correct the f.c.r.a 15 u.s.c-1681 ( e ) ( b ) states your responsibilities and the consumers right and the credit reporting reporting agency ( you ) have to report with maximum accuracy to credit reports also how is it that your reporting income into my report, the above citation in clear language under " exclusions '' says you can't lawfully omit these things.15 use 1681 ( a ) ( 2 ) ( 1 ) of the f.c.r.a says that " transactions '' and/or " experiences '' between the consumer and the person furnishing is not to be included in a consumer report so any transactions or experiences ( late payments ) are not to be parked on my report if you are prohibited from including transactions and/or experiences which in clear clauses ; its illegal therefore i demand you delete all inaccurate and unauthorized items inaccurately parked on my credit, in federal statues 15 usc1666 ( b ) there are procedures that require notices be sent 21 days or less before the due dates, before!! You can validate the debt an lawfully proceed, with proof that you've done diligence like time stamped copies that is a formal cease and desist demanding you stop and reverse the unlawfully ramification bestowed upon me by your actions, and delete these transactions and experiences ( late payments, lines of credit, utilizations an inquiries )

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I have tried on multiple occasions to dispute negative accounts and collection accounts and to validate those accounts with no positive outcome. I dont believe the reporting agency is fully investigating these disputes required by law.

15 U.S.C 1681b Permissible purposes of consumer reports.

To report a debt account without written instructions to do so is a violation of my consumer rights. Its compelled extortion via constructive fraud, resulting in the deprivation of rights, slander, defamation of character and economic compulsion.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
To ensure the authenticity of the complaint and protect against fraudulent submissions, the CFPB needs to confirm the identity of the person submitting the complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO

Complaint narrative:
My credit report has errors in relation to 15 USC 16c-2. The inquiries were not authorized by me and are causing damage to my credit. Please remove all unauthorized inquiries. Thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I have taken steps to address this issue by reporting the fraudulent inquiries appearing on my consumer report. Your actions have caused me significant mental and financial distress by placing an inquiry on my account that I neither authorized nor am responsible for. As a victim of identity theft, I expect this matter to be resolved promptly and properly. Failure to do so may lead me to pursue legal action.

Due to these inaccurate and fraudulent items, I have been unable to purchase my dream car or adequately provide for my family. Please find attached a copy of a letter I previously sent regarding this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
CAPITAL ONE HAS WRONGFULLY WITHHOLD REFUND In XXXX and XXXX of XXXX  I purchased XXXX tickets, each costing {$390.00} to an event called XXXX. The event is held XXXX XXXX XXXX 

On XX/XX/XXXX my ticket was cancelled by the organizers but they refused to give evidence of any wrong doing on our part. They also refused to refund the money. I asked them how can I violated their terms of agreement without event attending the event as yet, they had no answer. I have sent over XXXX emails to them. I disputed this with the credit card company Capital one- the card holder names will be provided when we are contacted and ( Cards ends with XXXX, the other with XXXX ). 

Capital One gave the refund but in a few weeks withdrew it. There is nothing that the company XXXX could have said that gives them the right to my money. The law states that if a company has not provided a service or product the consumer can not be charged. The law supersedes any unfair company policy and terms of agreement. Capital one has aided this unlawful company to illegally take {$1200.00} from me. I would like all of this money and I will report this company to the authorities. Consumers are losing money too often because of unfair business practices such as these. 

The company and the person who wrote XXXX XXXX XXXX XXXX had over 5 months to contact me from the date of purchase but instead they waited until XXXX week before the even to make it difficult for us, including other refunds such as flights and hotels. This is a maleficence act. Any organization that XXXX can refer me to, with regards to reporting this company I would appreciate it. However for this complaint it is specifically for Capital one to refund the full amount to my credit cards.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
original account intercepted by identity theft. Police report of Identity theft reported to XXXX XXXX Sherriff 's Department. Report number # XXXX. Identity Theft reported to FTC.gov. I have tried for over XXXX years for the original credit amount to be corrected. I was no longer living at the address that was used to obtain credit debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: NY

Complaint narrative:
1. On XX/XX/XXXX, my employment direct deposit was deposited to US Bank checking account ending in XXXX for {$3400.00}. 
2. On XX/XX/XXXX, I scheduled my monthly XXXX XXXX mortgage payment to be withdrawn from US Bank. 
3. On XX/XX/XXXX, XXXX XXXX informed me two attempted to process my payment were denied by US Bank, one on XX/XX/XXXX and again on XX/XX/XXXX. 
4. On XX/XX/XXXX, I called US Bank to find out why my mortgage payments were declined. Customer service agent XXXX told me US Bank placed a freeze on my checking account because the account was not funded until XX/XX/XXXX. I explained to her that was incorrect and contradicted by US Bank 's own records which were reflected on my checking account showing the deposit of {$3400.00} was process by US Bank on XX/XX/XXXX. I further argued that, even if she was correct, why was XXXX XXXXXXXX XXXX attempt on XX/XX/XXXX also declined? XXXX had no explanation and said there was, " nothing US Bank could do '', in relation to my now late mortgage payment and XXXX XXXX charging me a late fee of {$50.00}. 
It is outrageous that a bank can act with such impunity. Through no fault of my own, I now have as late payment record and fee and may have issues having my PMI cancelled.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: SC

Complaint narrative:
XXXX XXXX, XXXX, XX/XX/XXXX, Contents of Complaint : This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you, the TransUnion credit reporting agency , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of COLLECTION XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX INQUIRIES XXXX XXXX XXXX XXXX XXXX XXXX XXXX  These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts, collections, and hard inquiries are the result of identity theft and fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
COMPLAINT FOR CFPB PARA REMOVER LATE PAYMENT ( ( MATERIAL DE XXXX ) ) Subject : Complaint Regarding Inaccurate Late Payment Entry on Credit Report Dear CFPB, I am writing to file a formal complaint against EXPERIAN regarding an inaccurate late payment entry on my credit report that has not been resolved despite my attempts to rectify the issue. 
Account Information : Creditor 's Name : XXXX XXXX XXXX Account Number : XXXX Date of Late Payment : XXXX " I have submitted XXXX separate disputes to EXPERIAN regarding a late payment reported by [ name of the creditor ]. In each dispute, I referenced the Fair Credit Reporting Act ( 15 U.S. Code 1681i ) and the Truth in Lending Act ( TILA ) ( 15 U.S. Code 1637 ( b ) ), explaining that the reported late payment is inaccurate for the following reasons : [ include reasons ]. Despite my repeated efforts, I have not received an adequate resolution to correct this issue, which continues to unfairly impact " my credit history. '' " I am deeply concerned about the error in your records showing a late payment, as I am confident that I fulfilled my obligation on time. This may be due to an administrative mistake or a failure in your processing system. I am requesting an urgent and thorough review of my payments, as an incorrect report could unfairly impact my credit history. As a responsible consumer, I always ensure my financial commitments are met, and I trust you will correct this error before any further action is taken or my credit is negatively affected without justification. I appreciate your prompt response and correction of this matter.

Despite providing this information and adhering to the dispute process within the Fair Credit Reporting Act, has failed to resolve this matter satisfactorily or remove the inaccurate late payment from my credit report.

As a consumer, I have rights under the FCRA and TILA, including the right to accurate credit reporting. The continued presence of this inaccurate information is negatively impacting my XXXX XXXX and financial well-being

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
To ensure the authenticity of the complaint and protect against fraudulent submissions, the CFPB needs to confirm the identity of the person submitting the complaint.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
RE : Late Payment Improperly Reported- I XXXX XXXX have a RIGHT TO PRIVACY under 15 USC 1681A ( 4 ) as a federally protected consumer and I know my rights presented under the Fair Credit Reporting Act clearly outlined within 15 USC 1681. The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So, whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft. This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n and 15 USC 1681o, which allows for {$1000.00} per violation, for account listed without my expressed written consent. I was reviewing my consumer reports and noticed XXXX XXXX XXXX XXXX XXXX on my credit report that need be immediately updated to paid as agreed. My Consumer rights have been violated by XXXX, Experian, XXXX. XXXX, Experian, XXXX has violated my consumer rights and violated federal law. This is the FOURTH attempt to notify you of this erroneous error on the part of your agency. This erroneous late payment is affecting my ability to obtain a loan to save my business from crumbling and also blocking me from the housing that I so desperately need for myself and my family. Please change this to paid as agreed immediately so that I may proceed with my life, or I may be forced to seek legal damages against your agency as I already have sought legal counsel in this more than important matter. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
To whom it may concern Transunion keeps informing me that we checked and verified and won't remove my 4 years old collection. My debt was paid off and written off by the Credit company, therefore I am not obligated to pay if again. XXXX XXXX is collecting illegally. I have asked several times for XXXX XXXX XXXX to provide me with the following documents, but they failed to do so. debt validation claims per 15 USC1692G 1 They didn't provide me with a full detailed list of payment history on this account. the original signature that I agreed to on the contract with the creditor. Has there been any insurance claim found on this debt, the claim of Title that they have to collect on this debt. All they keep providing is a letter of explanation and a copy of the billing statements only. No other documents reflecting chain of title, a contract between them and the original creditor, or if there authorized to collect on this debt. no contract with my signature with the original creditor. or if there were insurance claim on this debt. since they can't provide all the documents, I requested it should be removed from my credit report per 15USC1692-C I and FDCR Laws. if TransUnion have these documents, then they need to provide them to me if they don't it should be removed. Thank you

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
ACCORDING TO 15 USC 1681I - EXPERIAN, XXXX, AND XXXX HAVE 30 DAYS TO INVESTIGATE AND SEND ME THE RESULTS.

In accordance with the Fair Credit Reporting act. These accounts violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 




XXXX XXXX XXXX UNAUTHORIZED INQUIRIES : Experian XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX 15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
On XX/XX/year> someone unauthorized got into my checking account and removed XXXX dollars. I filed a fraudulent claim with my bank. The bank ruled it as domestic and is refusing to pay the money back.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-10-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
My accounts was never late! I have had exceptional payment history with XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment.

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed/updated.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Company response to consumer: Closed with explanation