Consumer complaint received 2025-11-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint narrative:
Dear Sirs, Good evening. 
Through this letter, I respectfully request your immediate intervention to compel Bank of America to nullify and remove any alleged debt currently reported under my identification, as such reporting is directly and unlawfully damaging my credit history. 

On XX/XX/XXXX, I made a payment of {$240000.00} toward my Bank of America credit card ending in XXXX, exactly as reflected in the official account statement. It is unacceptable, arbitrary, and in violation of federal consumer protection laws that the bank continues to report an outstanding balance despite having received the full payment. Additionally, the bank has wrongfully withheld my funds, placing them on hold without justification and refusing to release or properly credit them. 

As a consumer, I formally assert my rights under the Fair Credit Billing Act ( FCBA ) and the Fair Credit Reporting Act ( FCRA ), which clearly establish that : A creditor may not report inaccurate or unverified debt. 

Payments properly made must be accurately and promptly credited. 

A financial institution is prohibited from imposing penalties, fees, or negative credit reporting when the consumer has paid on time and in full. 

Creditors and furnishers must correct and update all inaccurate credit information in a timely manner. 

Bank of Americas failure to credit my payment, its continued reporting of an invalid debt, and its refusal to release my funds constitute a violation of federal consumer protection laws and an unfair practice under the oversight authority of the Consumer Financial Protection Bureau ( CFPB ). 

This is now approximately the seventh complaint I have filed regarding the same issue. The bank consistently evades responsibility, and although it repeatedly claims it will contact me, it never does. The only responses I have received are vague assurances that they are still investigating, without any resolution or corrective action. 

I therefore request that your office require Bank of America to : Remove and nullify any alleged outstanding balance, as the debt was already paid in full using funds originating from the same bank. 

Eliminate all associated interest or penalty charges, since they stem from the banks error and not my conduct. 

Immediately restore and correct my credit history, removing any negative marks derived from this improper reporting. 

Release all funds currently being unlawfully held, and refund any difference resulting from improper handling of my payment. 

Bank of America has effectively withheld my money and is attempting to compel me to repay a debt that was already fully satisfied. This conduct is abusive, unlawful, and detrimental to my financial standing. 

I trust that your office will assist me in ensuring compliance with federal law and protecting my rights as a consumer. I appreciate your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation