Consumer complaint received 2025-01-30 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI

Complaint narrative:
On XX/XX/XXXX, I ordered 2 desk calendars from XXXX online. It shows up on my statement as something completely different and for a different price than what is on my receipt... so I originally flagged the transaction as fraud, not knowing what it was. After being denied the fraud case, they told me who the company was, to which I replied, yes I did order from them but never received anything and the amount they charged me is not what it should have been. My receipt says {$35.00}, but my credit card statement shows {$44.00}. I paid {$9.00} for express shipping of this order with this company, 7-12 days was the timeframe. After the XXXX day with nothing to show, I contacted the company asking where my order was, I received an auto generated email with a tracking number which shows the order was being shipped from XXXX. On XX/XX/XXXX, I contacted the company again, because still no order was received and tracking was not updating, they then gave me ANOTHER tracking number that said the order was being shipped from XXXX... now I have to completely different tracking numbers and two completely different countries of origin. On XX/XX/XXXX, I contacted them yet again, because I still had not received my order, and the tracking from the first number they provided had not been updated since XX/XX/XXXX showing the package was in the US in Texas. I screenshot the tracking info and included it in my email. I again heard nothing. Then on XX/XX/XXXX, I was alerted by email that the tracking had updated and was showing as delivered on XX/XX/XXXX, the day PRIOR to me emailing them with the screenshot showing no movement since XX/XX/XXXX. So somehow the tracking showed no movement on XX/XX/XXXX, but then 3 days later showed delivered the day before I sent that email on XX/XX/XXXX. Amazing. It showed it was delivered by USPS, however, the tracking numbers ( both ) are not USPS tracking numbers, so since I did not receive my package, I can not file a claim with USPS to locate the missing package because they will not provide me with the appropriate tracking number. I believe this company is a scam, they take your money and give you nothing, and make up fake tracking. I was given 2 different tracking numbers, one originating in XXXX, the other XXXX, so which country did my order originate in? Then it says delivered by USPS but the tracking number is not a USPS tracking number, if they had handled the package, it would also have a USPS tracking number on it. My credit card company will not remove the charge from my account, saying they were given the tracking info that the package was delivered. It wasnt, and which tracking were they given, because I was given 2 different ones. And none for the company they claim delivered the package. I still have not received anything and am being charged more than what is stated on my receipt. So not only did this company steal money and deliver nothing, they charged my credit card more than I authorized, charged me extra for express shipping 7-12 days, for something they CLAIM was delivered a month and a half later. So they scammed that additional {$9.00} out of me as well to up the final total and then took even more. I filed a complaint with the FTC regarding this website slating fraud.

Company response to consumer: Closed with explanation