Consumer complaint received 2026-07-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
XXXX, XXXX XXXX XXXX Barclays Dispute case no. XXXX Date : XX/XX/XXXX To : Barclays Dispute Department : I initially thought there was a fraudulent charge on my Barclays card ending in XXXX. This was the charge in question : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( XXXX ) XXXX XXXX XXXX XXXX  converted at 0.86730 % = {$600.00} I thought the charge was fraudulent because I frequently book international accommodations on XXXX When I book accommodation on XXXX, I am never charged ahead of time. Likewise, when I reserve the accommodation, I select the pay later option and the free cancelation option. 
I logged into XXXX and tried to ascertain while I had been charged. I looked for a potential payment I had made that matched the above date and amount. I couldnt find one. The Website was difficult and I gave up. Barclays does not offer customer service unless the customer has the identifying PIN and confirmation numbers. I didnt have these confirmation numbers because they were not included on the Barclays credit card bill and I could not find the information on the XXXX website. 
I therefore immediately called Barclays credit card and reported fraud and canceled my credit card. Because I could not find information on the XXXX site, I assumed fraud. 
Barclay apparently investigated and sent a letter saying the charge was not fraudulent. 
I therefore now suspect I checked the wrong button and checked pay now on a refundable accommodation, rather than pay later. I therefore scoured the Booking.com website and eventually found that I had booked the following accommodation : XXXX XXXX XXXX XXXX XXXXXXXX XXXX - Reserved for XX/XX/XXXX XX/XX/XXXX Confirmation # XXXX ; PIN number is : XXXX. 
Charges {$600.00} on XX/XX/XXXX. 
I also canceled this reservation on XX/XX/XXXX. This was a 100 % refundable cancelation and I was never refunded. I spoke with XXXX who said they refused to return my money because I had initially suspected fraud. Notice how the charge was not even made by XXXX but a corporation called XXXX. Because I did not received the refund, I opened a dispute with Barclays ( Case no. XXXX ). 
The XXXX website shows that I canceled XXXX XXXX XXXX XXXX XXXX XXXX. I spoke with XXXX XXXX  customer service. It refused to give the date of cancellation at XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX. It also refused to tell me why I had not been refunded. It refused to allow me to speak to a service representative. A refund has not shown up on my Barclays credit card statement. 
Barclays has refused to act on my behalf because they saw I misrepresented the charge as fraudulent. I said it was fraudulent based on good faith and my belief at the time that it was fraud. I would like my money returned. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation