Consumer complaint received 2025-02-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Firstsource Business Process Services, LLC
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXXXXXX XXXX XXXX Subject : Formal Dispute Regarding Incorrect Credit Report Information Dear Consumer Financial Protection Bureau , I am writing to formally dispute inaccurate information on my credit report related to accounts with the following creditors : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The errors include incorrect balances, late payment records, repossession reports , and charge-offs, all of which are negatively impacting my creditworthiness. I am demanding that these derogatory marks be removed immediately due to a credit breach. 

Under Penal Codes 484e, 484g, and 484j, these accounts have been compromised, and my personal information has been unlawfully used. As such, I kindly request that these derogatory marks be removed from my credit report as they are either incorrect, outdated, or not properly verified. 

Additionally, I have previously requested the full account details for these accounts, but they have not been provided. This lack of transparency violates my rights under the Fair Credit Reporting Act ( FCRA ), which requires that credit bureaus maintain accurate and verifiable information. Since these accounts can not be properly validated, I demand their immediate removal from my credit report. 

Furthermore, I request that my personal information be removed from any credit bureau marketing lists and that my data not be sold to third-party companies, as per my rights under the FCRA and the Fair and Accurate Credit Transactions Act ( FACTA ). I also formally opt out of any data sharing of my financial information, as my privacy has been invaded due to these breaches and the mishandling of my personal data. 

To support my dispute, I have attached relevant documents, including copies of my credit reports highlighting the discrepancies, payment records, and any other supporting evidence. 

Under the Fair Credit Reporting Act ( FCRA ), I request an immediate investigation into these inaccuracies and a written response detailing the outcome of your findings. Please correct or remove the disputed information at the earliest convenience and provide me with an updated copy of my credit report reflecting these changes. 

If further information is required to process my dispute, please do not hesitate to contact me at XXXX. 

Thank you for your prompt attention to this matter. I look forward to your resolution of these issues. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation