Consumer complaint received 2025-11-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: M&T BANK CORPORATION
State: NH

Complaint narrative:
On XX/XX/XXXX I was selling a trailer hitch and I had someone who claims they were interested in it. They talked me down to XXXX which I accepted and they asked what apps I took like XXXX, XXXX, XXXX, I said XXXX. She said that she would pay by XXXX  and have her son pick it up on Sunday which I said would be fine. I received a message and that she would have to send {$1000.00} so I could accept the payment. I sent her a copy of the message and she said that she would do it as long as I promised to give her back the money. I told her to wait while I checked with XXXX XXXX I XXXX  XXXX  number and called and a person named XXXX answered the phone as XXXX XXXX Asked him about the business and person and he said yes and that he would walk me through on how she would get her money back once it was received. So I told her as I thought I was talking to XXXX the next day XXXX called me to let me know that I had to start doing something to get the money into my XXXX, and he would use XXXX at the sametime and asked me to share my XXXX which I did. I didn't realize that when he asked me to go into my bank account that he would be able to see it because he said to move all my money but not the change to XXXX account and then he had me open a XXXX XXXX which he said is part of XXXX XXXX so he took all of my {$630.00} that I had in my account. When I said to him that he took it he said it was a computer error and I would have it back by Monday. I didn't have it back on Monday so I called him and he said to tell the person to wait until Tuesday since it was the holiday. He wanted me to get up at XXXX to see if the money was there and I told him no way. He kept on calling me every minute until I finally answered Tuesday morning and told him that there was no money. He said to hang on and he emailed me a check and that check would not go though the bank, so he emailed me another check for XXXX and that one went through as I did a mobile deposit after I did it, I realized that the whole thing was a scam when I saw where the check was from. The bank has frozed my account since XX/XX/year> I have opened XXXX new accounts, my dads pay check when it XXXX of the accounts and they will not release that money. The bank took the check for the XXXX out XXXX days later I never used any of the money from that check. Its been XXXX weeks and I have no money, I have a XXXX  husband that is on XXXX  and XXXX  XXXX  who needs are not being met because of not having money. Our lot rent check bounced because they didn't honor it after stating they would since we let them know and I wrote out another check that probably will bounce. They let a few automatic debts go through. I have no food and since my dads check is not being released he can't help me. I have called many times and they can't give me a date for the release to come off and at the bank the first time when I told them what had happened they accused me of being part of the scam even though I gave them all the phone numbers and names involved I said all I did was sell something to a person.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation