Consumer complaint received 2025-02-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: NV

Complaint narrative:
Greetings, I have been a member with USAA for 12 years, I have had as much as {$260000.00} with this institution, besides the institution using a third-party hiring system which hires people from working from XXXX, having access to your personal data, less qualified candidates can use this as a backdoor to gain employment with this financial institution, there again having access to your private data. 
Ive had incidences on the investment, insurance, banking sides of this institution, and am on the verge of ending my relationship with them, recently the XXXX XXXX had given me a XXXX, XXXX XXXX XXXX  that stole thousands of dollars from my debit, credit cards, XXXX XXXX, and etc. 
She was arrested, I have a police report, she was terminated from her job, the XXXX XXXX wants nothing to do with her, now moving along, USAA was very accommodating, giving me provisional money while they conducted an investigation, to no surprise their investigation toward the end, found limited amount of fraud, I provided my medical information which shows Im over 90 % XXXX on XXXX XXXX  issues with the eyes alone, this woman, the XXXX convince me to leave my daughter, she moved me from place to place hotel to hotel motels and eventually a weekly suite XXXX she held onto my wallet/car keys/cell phone, she drink a bottle of vodka every day, controlling, mean, isolated me, from family and friends, I could not see at the time, so I depended totally upon her, you will see all transactions were made by her in hotels, restaurants, with their kids, and, etc., I never authorize this woman to use my card continually when I met her in the beginning she said it was within the scope of her job to use ATM to retrieve cash and merchandise that clients need it, the XXXX vehemently denied that XXXX are not to handle clients money, in the beginning meeting her. I allowed her to use the card, but I did not allow her to have an ongoing basis to utilize It, she kept my cell phone, car keys, wallet on her at all times, my vision was so bad that I listened to TV. I couldnt watch it, she held my hand when walking I couldnt judge or see a curb or pothole in the street, I couldnt read street signs, license plates, everybody was a blur on the street, it wasnt till after I had my XXXX XXXX that I regain site distance wise, but I am still unable to see up close, I was totally dependent on this PCA that stole tens of thousands of dollars from me. 
USAA provided me with over {$30000.00} to my credit card and checking account, but conducted an investigation and took the money back and theyre taking money inadvertently from my XXXX XXXXXXXX XXXX benefits, and other funds which has nothing to do with this, knowing for any reason they can go into my account and take money, putting me in a negative status or holding me liable for any of the {$30000.00}. If I spent it is unethical, deceptive, would have indebted me with further debt, knowing that were just going to take the money away from me, completely unethical my checking account after checking it this morning is {$300.00} in the negative And the day prior I was over {$3500.00} in the positive, Ive been speaking with the CEOs office I have worn them if they continue to steal money from my account that XXXX going to sever a 12 year business banking relationship with them and move my money to another institution, I still have over XXXX figures in their bank, I spoke with a gentleman yesterday who said hes going to get to the bottom of this within a week, I doubt anything will change as they keep stealing money out of my account. 
On the insurance side, I was staying at a 2 to 3 years ago, the XXXX maintenance people stole all my belongings, USAA said because I had renters insurance. They were going to transfer {$3000.00} to my checking account, some hours later they decided to not send the money and blow off the whole issue, they didnt help me whatsoever at that point I knew I was having services with an institution that didnt have my best interest in mind. 
In 2019 I traded with USAA in one of their investment services, I had {$150000.00} in a trading account leveraging myself leasing another {$150000.00} from them giving me {$300000.00} and buying power, my profit sword within a few short months to over {$40000.00}, as I saw the escalation. I waited a few more months and I look again and I lost over {$37000.00} with XXXX profit, they immediately close the account because it being in my mothers Social Security number and name, she wanted the account closed because Social Security was giving her problems because shes elderly, USAA immediately close the account with no access to it via Internet or phone, I thought it was a little odd that huge loss within a few short months and always wanted it investigated to see if they stole money back then too. 
Please help me in this matter as I am a 100 % XXXX XXXX XXXX XXXX veteran that is being taken advantage of, thank you and good day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation