Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MO

Complaint narrative:
Trans Union disputes filed : File # : XXXX - Submitted XX/XX/XXXX / Closed XX/XX/XXXX Submitted via phone call - XX/XX/XXXX / In Progress XXXX disputes filed : XXXX - Submitted XX/XX/XXXX / Completed XX/XX/XXXX XXXX - Submitted XX/XX/XXXX / Completed XX/XX/XXXX XXXX Submitted XX/XX/XXXX / In Progress CFPB Complaints : XXXX - XXXX XXXX XXXX XX/XX/XXXX / Closed XX/XX/XXXX No Updates XXXX XXXX XXXX  Submitted XX/XX/XXXX / Closed XX/XX/XXXX No Updates XXXX XXXX XXXX Submitted XX/XX/XXXX / Closed XX/XX/XXXX No Updates ( On XX/XX/XXXX, a credit of {$1200.00} was applied to the account following completion of the settlement. ) ( XXXX made the following payments : XX/XX/XXXX {$25.00} XX/XX/XXXX {$25.00} XX/XX/XXXX {$41.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$960.00} ) XXXX XXXX - Prosper Submitted XX/XX/XXXX / Closed XX/XX/XXXX No Updates XXXX XXXX XXXX Submitted XX/XX/XXXX / In Progress XXXX XXXX XXXX Submitted XX/XX/XXXX / In Progress XXXX XXXX Prosper Submitted XX/XX/XXXX / In Progress I have submitted multiple disputes and or complaints with XXXX, Trans Union and the CFPB which are listed above, and they have not updated my credit report accurately. I have called XXXX and Trans Union and asked for an explanation as to why it is still inaccurate, and they are unwilling to assist. 

The XXXX XXXX account on my credit reports has been paid in a settlement agreement that has been violated multiple times by the creditor and the reporting agencies. 

Per the agreement : Prosper, on behalf of XXXX XXXX XXXX, has agreed to accept {$1100.00} as the total settlement amount and, upon payment in full by you, will consider it as full payment of your debt as listed above. Upon receipt of the total settlement amount ( which must be paid according to the payment schedule detailed below, though prepayments are permitted ), XXXX shall consider the cardholders account to be settled, and shall notify the credit reporting agencies that it reports to that the cardholders account has been settled in full. Your monthly credit reporting status will remain unchanged until you complete repayment. While your account is under repayment for this settlement agreement, you will not be charged any interest or late fees. 

Payments cleared from my account to XXXX XXXX ( XXXX ) : ( I have provided my bank transactions. ) I paid XXXX a total of {$1100.00} and paid the account off earlier than scheduled {$25.00} on XX/XX/XXXX / {$25.00} on XX/XX/XXXX / {$41.00} on XX/XX/XXXX / {$120.00} on XX/XX/XXXX / {$960.00} on XX/XX/XXXX for a total of {$1100.00}. 

Violations : The agreement states : Your monthly credit reporting status will remain unchanged until you complete repayment. ( My credit report was updated multiple times inaccurately throughout this settlement which started in XX/XX/XXXX. It is now XX/XX/XXXX which is over 30 days past the payoff date and the account is still reflecting inaccurate information on multiple credit bureaus. ) The agreement states : XXXX  shall consider the cardholders account to be settled, and shall notify the credit reporting agencies that it reports to that the cardholders account has been settled in full. ( I had to file disputes with the Major credit bureaus and complaints with the CFPB to get my credit reports updated since XXXX has failed to report accurate information in a timely manner throughout this settlement. ) XXXX is in violation of the settlement agreement by not reporting accurate information to the credit bureaus that it reports to in a timely manner, to reflect what the settlement states : such as that the cardholders account has been settled in full. Prosper also violated the agreement by updating the account with the credit bureaus prior to repayment. 

XXXX dismissed the disputes listed above without reviewing. XXXX has been provided the information and has still not updated the credit report in a timely manner. 

Another dispute with Tans Union was opened XX/XX/XXXX via phone and is in progress. 

My portion of the settlement by XXXX  own admission ( listed in CFPB complaint XXXX XXXX as the companys response ) : XXXX made the following payments : XX/XX/XXXX {$25.00} XX/XX/XXXX {$25.00} XX/XX/XXXX {$41.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$960.00} ( These total {$1100.00} paid by XX/XX/XXXX. ) XXXX  Own Admission ( listed in CFPB complaint XXXX XXXX as the companys response ) : On XX/XX/XXXX, a credit of {$1200.00} was applied to the account following completion of the settlement. ( It is now XX/XX/XXXX, it has been past 30 days since XXXX has received the payoff, and the 3 major credit bureaus are still not reporting accurate information per the settlement. ) By this account reflecting inaccurate information it has damaged my credit and my ability to obtain any kind of credit. If XXXX XXXX and the credit bureaus can report inaccurate information and damage my credit in less than 30 days, why is it taking longer than 30 days to reflect accurate information after a lump sum payoff?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief