Consumer complaint received 2025-05-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I contacted Chase to dispute {$1400.00} charge back in XX/XX/XXXX. The charge was from XXXX XXXX XXXX, which was for a service where they were to complete a prenup/prenuptial agreement for me which was never completed as i decided i did not want to move forward with them. In Florida, a prenup must be in writing, notarized, signed voluntarily, and reasonable, among other requirements, according to a XXXX XXXX XXXX XXXX. No prenup was ever fully drafted/completed, no work had ever commenced. The merchant never responded to my written request and they are refusing to refund me despite the fact that work had never commenced. XXXX XXXX XXXX are trying to scam me out of {$1400.00} and so i disputed the charge with Chase. Chase wouldn't refund me either. 

Please see the timeline of events. 

XX/XX/XXXX I called and spoke with XXXX XXXX XXXX regarding a free prenup consult. After our initial conversation, they emailed me a link to sign and also pay for the retainer. 

XX/XX/XXXX I signed for the retainer. 

XX/XX/XXXX I emailed XXXX XXXX XXXX, letting them know I completed the payment XX/XX/XXXX They emailed me stating they tentatively scheduled the next call for XX/XX/XXXX between XXXX. In that email sent from XXXX, they asked that I complete their brief intake form and to complete an attachment which asks me to list my assets and liabilities. I however, never confirmed whether XX/XX/XXXX appointment would work nor did I ever complete any docs that they had sent me in order to complete/ start the pre-nup process. 

XX/XX/XXXX I emailed XXXX, asking for a refund as I told them that I would like to speak with other attorneys before making a final decision to proceed with the prenup agreement. Up to now, Ive only spoken with XXXX over the phone for about 5 min or so which was during the initial free consultation. 

XX/XX/XXXX I sent a follow up email as I did not get a response from them on XX/XX/XXXX regarding my refund request. I also called and left them a voicemail. After my voicemail, they finally returned my call and during our phone conversation, I explained I wanted to refund as I wanted to speak with other attorneys before making a final decision as no work had been commenced or started. They were unwilling to refund me and even wanted to try to charge me a fee for scheduling a follow up appointment. After that I hung up, and proceeded to start a dispute claim through the Chase app. It was clear to me that XXXX XXXX XXXX engages in questionable & unethical conduct by trying to withhold a refund for services that were never rendered/ began in the first place. I never confirmed whether I could even make that follow up appointment nor completed their intake form, nor spoke with them regarding the details of the prenup. The only interactions that XXXX and I had was the 5 minute call during the initial free consult and then the emails I mentioned above. XXXX knows theyve done/ completed no work yet, but still would not refund me. They are trying to scam me out of {$1400.00}, when theyve done no work towards the pre-nup which was never even started. A prenup agreement needs to be notarized and signed but both parties involved, there is no such prenup. Theres nothing, not even a draft prenup as there were no further discussions with XXXX and i besides that 5 min initial free consultation. Due to XXXX 's business conduct, i feel compelled to any further engagement with them and do not wish to support them.

Company response to consumer: Closed with explanation