Consumer complaint received 2024-11-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
Be it known, On XX/XX/2024, I, XXXX XXXX XXXX ( XXXX ) referred ( Debtor ) by XXXX XXXXXXXX XXXX XXXX XXXX XXXX, gained material information concerning private information without my written and/or implied consent and claims provided by the Postal Service. Based on an account ending in XXXX, XXXX PAGE 2 OF 2 XXXXXXXX XXXX received notice in Claim no. XXXX, acceptance of value for the expressed owed arrearages and later time limit has elapsed for reasonable response for the offset on the certificate of deposit ending in XXXX ( CD ) an product that the financial institution offers, had requested for immediate payment by the creditor. 

Furthermore, This confused me, as I was impressed that by opening this account I was extending the credit line and the lenders were leveraging an savings account-referenced above. Unfortunately, after speaking with a representative, this was not the case. XXXX on or about XX/XX/2024, stated to me that the account was severely delinquent and immediate funds were required in order to maintain good health on the loan ending in XXXX and needed to be made whole. This suddenness claim, the only means for offsetting the debt was by closing the account. An unforeseen circumstance, I updated the address to an appropriate mailing address assuring I wouldnt miss any further letterings from the creditor. On or about XX/XX/2024, after no response to acceptance of value and the inaccessible usage in the now closed account. 

Moreover, because the product was no longer an asset allocating housing safety for my funds, its convolution by the agents of the financial institution insisted that the account would be best opted into Overdraft protection. I am disappointed because the Checking Account is already outside of my beliefs, however providing financial advice has provoked severe risk factors over-leveraging. Moreover, being denounced as the beneficiary on several calls mailed into XXXX XXXX XXXX an revocation of security interest ensuring there were proper going establishments of roles in which I am the owner to the accounts. 

Clarification, On or about XX/XX/2024, I contacted the creditor of an account to inquire about a signature account in consideration an equivalent to the account that would provide credit that required the down payment. Despite demonstrating sound banking practices with this institution in the past, my request was denied, causing undue hardship. The reason provided for the denial was the existence of an active application dated XX/XX/2024. Despite request of repealing the least risky, I forwarded the information that was had and on numerous occasions stated there was no acknowledgement by any internal team. Leading to an delinquency prohibiting me from extending credit elsewhere that would generally facilitate these necessities. I, then, tendered novation claim no. XXXX that was accepted on delivery Saturday, XX/XX/2024. 

In conclusion, XXXX XXXXXXXX XXXX  acknowledges errors and miscommunications in handling the accounts in question, including the closure of the certificate of deposit, the impasse of overdraft protection, and the adverse action application for a signature account. We request clarity in their decision-making process, rescinding all blank endorsements, returning all security interests, and reinstating or replacing the closed account, addressing the undue hardship caused by their negligence on the account, and improving communication channels to prevent future misunderstandings as fundamental.

Company response to consumer: Closed with non-monetary relief