Consumer complaint received 2026-01-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Charged fees or interest you didn't expect — 
Company: ENOVA INTERNATIONAL, INC.
State: OH

Complaint narrative:
To Whom it May Concern Im writing this letter to make a complaint because of a loan I took out from a company called NetCredit in good faith to condense several bills before the XXXX season. 
The loan was accepted XX/XX/year>. I had called the company and spoke with a representative and asked several times for an XXXX interest rate. I was told that the only interest was XXXX % rate charged/deducted from the amount taken out of the loan itself. XXXX I need XXXX then XXXX % would be deducted from the amount borrowed for fees but I would have to pay the entire amount borrowed back. That didnt sound bad. I applied and got accepted for XXXX and signed the contract. 
My XXXX payment was to be scheduled for XXXX for XXXX. After reviewing the amount that I owed. I noticed the XXXX that was due, only XXXX was going towards the principle and XXXX was a fee. I am to pay on the loan every XXXX weeks. After reviewing what I will have to pay to pay to pay the loan off fees alone come to XXXX dollars, not including the XXXX I borrowed. Remember they deducted a XXXX % fee from the XXXX off the top. So, I never got the full XXXX. 
Is this legal for the XXXX of XXXX? Is this type of lending/lender legal in the United States XXXX I thought there were caps on interest rates charged to consumers for loans. If XXXX interest rate is within the guidelines, what about the extremely high fees charged? If allowed in the XXXX of XXXX, then the only thing NetCredit has done was bypass the accepted interest rate laws per the State of XXXX  and instead are charging high fees on each payment the consumer makes. Extremely high fees every XXXX weeks make the loan impossible to pay off. I was not told what the fee amount Netcredit was going to charge me for borrowing the money, as I had asked the representative for Netcredit and their reply was, They wouldnt know till I took out the loan, ( used the full amount I was approved for ), because it was basically a line of credit, not actually a loan. 
This is predatory, fraudulent and deceptive on so many levels, as I was misguided/not made fully aware upfront with their so called Fees. Nor was I ever given a bi-weekly amount to pay, till after withdrawing the amount I was approved for. Again, the representative for Netcredit had stated they wouldnt know what my payment was to be until I took out/borrowed what I needed. 
XXXX payment XXXX XXXX to last payment XXXX XXXX, their take from fees, just fees alone is XXXX dollars on a XXXX loan, ( if I paid the loan to full-term ). And with High Fees, like that, who would be able to pay the loan off ahead of time. Im not mortgaging a house!! This is not normal practice with legitimate lenders. Nor should this type of lending/lender be allowed to do any kind of business in the XXXX of XXXX. If caps are put on interest rates for loans, then shouldnt caps be put on lenders for fees that are charged? The only thing Netcredit did was bypass the interest cap law and instead decided to Up Charge Extremely High Fees since only allowed to charge so much for an XXXX Rate for a loan. In my opinion they are just as bad if not worse than a XXXX XXXX. Who regulates fraudulent activity for the tax paying citizens of XXXX? This is company is a scam and should not be allowed to authorize loans here in the XXXX of XXXX  as Netcredit is not a Legitimate Lender. 

Your timely attention to this matter would be greatly appreciated. I can send my payment documents, including the loan agreement if needed. 

Thank you, XXXX XXXX

Company response to consumer: Closed with explanation