Consumer complaint received 2025-04-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: VW Credit
State: FL

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am writing to formally submit a complaint regarding my Certified Pre-Owned XXXX Volkswagen XXXX, which was purchased with a 2-year warranty. Since the day I took possession of the vehicle, I have consistently experienced serious mechanical and electrical issues that I reported while the car was still under warranty, but were never properly addressed or resolved by the dealership, Volkswagen of XXXX. 

Summary of Issues : Persistent Shaking While Driving From the day I purchased the vehicle, I complained of shaking while driving. Initially, the dealership attributed this issue to defective tires, which they replaced. However, the shaking continued despite this. 

Electrical Malfunctions I also reported intermittent electrical issues, including all dashboard lights ( EPC, Check Engine, Battery, ABS, Airbag, etc. ) turning on and off randomly, and sudden, unexplained braking events. Despite providing photo and video evidence, I was repeatedly told the issues could not be replicated in a visit and therefore could not be addressed. 

Documented Service History : XX/XX/XXXX ( Mileage : XXXX ) I brought the car to Volkswagen of XXXX again for the same shaking issue. According to their own service records, they observed that the front lower control arms and bushings were deteriorating. They claimed to have replaced these components. 

XX/XX/XXXX ( Mileage : XXXX ) I returned with the same ongoing complaint. This time, they attributed the shaking to bent wheels, stating these were not covered under warranty. I subsequently replaced all XXXX tires and wheels at my own expense. The shaking persisted. 

Post-Warranty Independent Inspection : XX/XX/XXXX ( Mileage : XXXX ) After continued issues, I had the vehicle examined by an independent mechanic. They determined that both front lower control arms and the ball joint assembly were broken and in the same condition as when Volkswagen of XXXX claimed to have replaced them. This is supported by photographic evidence, both the dealerships original inspection photo and a recent photo from my mechanic clearly show that these parts are identical and unchanged. 

Unresolved Electrical Problems : The independent mechanic also attempted to diagnose the electrical issues. Although they were able to retrieve multiple fault codes, they could not identify a single root cause. The same dashboard lights that intermittently activated at purchase now remain continuously illuminated. 

Only XXXX miles have been added to the vehicle since the XXXX service until the control arms and assembly repair was done by my certified independent mechanic demonstrating no excessive wear. 

Request for Resolution : I respectfully request that Volkswagen be required to honor their Certified Pre-Owned warranty by : Reimbursing me for the out-of-pocket costs I incurred to replace the front lower control arms and ball joint assembly, which were never properly replaced under warranty.

Resolving the longstanding electrical issues that were repeatedly documented.

Despite bringing my vehicle to the dealership at least six times during the warranty period, my concerns were either dismissed or attributed to unrelated issues. The supporting documentation demonstrates that the problems were present from the beginning and remain unresolved. 

Thank you for your attention to this matter. I am happy to provide any additional documentation or evidence needed to support my claim.

Company response to consumer: Closed with explanation