Consumer complaint received 2025-06-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: MI

Complaint narrative:
This is a formal follow-up to challenge TransUnions decision to verify a XXXX XXXX XXXXXXXX ( XXXX ) tradeline as accurate in relation to a XXXX  XXXX account ending in XXXX. TransUnions reinvestigation outcome is unfounded, as it relies on unverifiable, incomplete information from XXXX. The CFPB should not consider this matter resolved. 

1. TransUnion Wrongfully Verified the XXXX Account Without Proper Validation Despite my repeated disputes and documented evidence showing that XXXX XXXX XXXX can not legally own or report this account, TransUnion has verified it as accuratean action that directly violates : * 15 U.S.C. 1681i ( a ) : requiring deletion of disputed information if unverifiable.

* 15 U.S.C. 1681e ( b ) : mandating maximum possible accuracy in reporting.

The account has not been properly validated or supported with legal documentation showing XXXX has any right to collect or report the debt.

2. Portfolios Response Avoids Addressing the SEC Evidence I Provided In the attached CFPB response dated XX/XX/XXXX, XXXX claims : XXXX purchased the XXXX XXXX XXXXXXXX account ending in XXXX on or about XX/XX/XXXX. 

They then vaguely state that business records were provided showing an account opened in XXXX and assign it to me based on partial SSN and balance data. 

However, XXXX completely avoids addressing the securitization evidence I submitted, specifically : SEC Filing EX-4.1.1 XXXX XXXX XXXX XXXX XXXX XXXX This agreement clearly states that XXXX XXXX XXXX  XXXX XXXXXXXX XXXX XXXX XXXX. transferred all ownership rights and receivables into the XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. These receivables, once securitized, become trust property. XXXX XXXX therefore can not sell them to third-party debt buyers like XXXX unless the debt is lawfully removed from the trusta process XXXX has not demonstrated occurred. 

If XXXX purchased anything, it was unsupported datanot a legally enforceable debt.

Their response entirely ignores the legal implications of this securitization structure. 

XXXX. XXXX  Letters Are Not Legal Validation Under FDCPA or FCRA XXXX claims they mailed a letter on XX/XX/XXXX, and responded to additional disputes with customer letters. However, none of these letters : * Include a bill of sale that identifies me or my specific account * Provide the full chain of title * Demonstrate XXXX XXXX legal right to assign the debt after securitization * Comply with 15 U.S.C. 1692g or 1681i XXXX has never provided any real proof that they legally own this account or have the right to collect on it. Its not my job to prove I dont owe themunder the law, they are required to prove they do. If they cant show valid legal documents that clearly link the debt to them, the account must be removed from my TransUnion credit report.

4. One Payment Was Made to XXXX Before Ownership Was Investigated To be clear, I did make one payment directly to XXXX XXXX XXXX before fully investigating the ownership and legal standing of the account. At the time, I was under the impression that XXXX had been legally assigned the account from XXXX XXXX. However, once I reviewed the securitization filings and requested documentation from XXXXwhich they failed to produceI realized that XXXX had no legal authority to collect on or report this debt.

Since then, I have ceased all attempts to make additional payments until XXXX can provide proper documentation of ownership, including a full chain of title and evidence that XXXX XXXX had the legal right to sell the debt in the first place. XXXX has not done so. 

5. Detailed Basis Why the Account Is Unverifiable and Must Be Deleted This account must be removed from my TransUnion credit report for the following reasons : 1. Securitization Conflicts Ownership : * The XXXX XXXX XXXX XXXX legally holds ownership of the receivable. 
* No proof XXXX XXXX retained or re-acquired the debt to sell to XXXX. 

2. No Bill of Sale or Assignment : * XXXX failed to provide a signed, dated bill of sale identifying my name, account number, and dollar amount.

3. No Chain of Title : * XXXX has not established legal custody of the debt from origination through sale. 

4. Misleading Validation Practices : * Sending form letters and billing summaries is insufficient under FDCPA/FCRA.

5. TransUnion Failed Its Reinvestigation Duty : * TransUnion marked the tradeline verified as accurate without obtaining adequate proof.

Requested Resolution : * Immediate deletion of this tradeline from my TransUnion credit file.

* Written documentation proving the account was legally de-securitized and assigned post-trust transferif such evidence exists.

Attachments : * Screenshot of XXXX XX/XX/XXXX response XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX letters previously submitted ( XXXX )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief