Consumer complaint received 2026-04-29 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Confusing or misleading advertising
Company: Climb Credit Inc.
State: FL

Complaint narrative:
In XX/XX/XXXX, I enrolled in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, a six-month online certificate program offered through XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX in association with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I financed the {$12000.00} tuition through a private education loan from Climb XXXX XXXX XXXX, totaling {$12000.00} with origination fee, at 12.29 % fixed interest, 14.97 % APR, and a total of payments of {$16000.00} over 42 months. Application Reference # XXXX. The loan was disbursed directly to the University on XX/XX/XXXX. I completed the full program on XX/XX/XXXX ( Enrollment Record # XXXX, XXXX XXXX XXXX ), satisfying all four criteria for certificate issuance set forth in Section 12 of my Enrollment Agreement : payment obligations met, attendance within the limit of 4 missed sessions, homework within the limit of 2 missed assignments, and completion of all required modules, quizzes, and project work. Despite this, I did not receive the official certificate of completion at program end or in the months following. I attempted to resolve this through XXXX administrative channels for over a year. The student services line listed in my Enrollment Agreement ( XXXX ) disconnected on call. Emails to XXXX and XXXX received no substantive response for over a year. My Student Success Manager email contacts were no longer active, consistent with the public record that XXXX filed XXXX XXXX bankruptcy on XX/XX/XXXX and announced its exit from the bootcamp business in XX/XX/XXXX with multiple rounds of layoffs through XX/XX/XXXX. Throughout this period of failed outreach, I continued making monthly payments of {$420.00} to Climb XXXX for a credential the school had not delivered. I have made approximately 13 payments totaling roughly {$5500.00} to date. On XX/XX/XXXX, I sent formal demand letters to multiple offices at the XXXX XXXX XXXXXXXX ( XXXX, XXXX, XXXX XXXX XXXX, Administrative Troubleshooter ) and to Climb XXXX invoking my rights under the FTC Holder Rule ( 16 CFR Part 433 ), the notice for which is set forth at Section 30 of my Climb Promissory Note. Within hours of sending these letters, the XXXX XXXX XXXX issued my certificate of completion via the Accredible credential platform, more than 13 months after my program completion date. The XXXX XXXX same-day delivery, after months of unsuccessful outreach, supports the legitimacy of my underlying dispute. However, the breach occurred and persisted during the period payments were being collected on my Climb loan. I am filing this complaint regarding Climb XXXX specifically because : My loan was originated and serviced during the exact period covered by the CFPB 's enforcement action against Climb Credit, Climb XXXX, and affiliates ( CFPB v. Climb Credit , Inc., et al., Case No. XXXX XXXX, filed XX/XX/XXXX ; stipulated final judgment entered XX/XX/XXXX ). The CFPB found Climb engaged in deceptive and abusive acts regarding representations about partner schools ' vetting and graduate outcomes, and failed to disclose finance charges and APRs in compliance with TILA and Regulation Z. Climb Credit maintained a school-specific landing page for the XXXX XXXX at climbcredit.comXXXX, referred prospective students from the school to Climb financing, and disbursed funds directly to the XXXX. This constitutes a qualifying seller-creditor business arrangement under 16 CFR 433.1 ( d ), making Climb subject to all claims and defenses I could assert against the school. I am asserting claims and defenses based on the breach period, the unreasonable delay constituting de facto failure of consideration during the time payments were being collected, and the documented misconduct found by the CFPB in this very enforcement action. I am requesting that Climb XXXX : acknowledge my assertion of claims and defenses under 16 CFR Part 433 ; suspend collection activity and credit bureau reporting pending review of this dispute ; discharge the remaining loan balance and refund payments made to date given the school 's failure to deliver the bargained-for credential during the period payments were being collected ; and provide copies of the school-lender agreement between Climb and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . I sent a formal dispute letter to Climb XXXX by email and certified mail on XX/XX/XXXX. Supporting documentation including the signed Enrollment Agreement, Climb Promissory Note, Truth in Lending Disclosure, certificate of completion ( issued XX/XX/XXXX ), and dispute letter is available on request or attached to this complaint.

Company response to consumer: Closed with explanation