Consumer complaint received 2025-04-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Global Lending Services LLC
State: CA

Complaint narrative:
XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Consumer Complaints Coordinator Global Lending Services LLC XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Re : Account : XXXX CFPB No. XXXX Dear XXXX XXXX, I am writing in response to your letter dated XX/XX/XXXX, regarding my inquiry with the Consumer Financial Protection Bureau ( CFPB ). I appreciate you addressing my concerns ; however, there are multiple issues with your response that I would like to clarify and address. 

First, I would like to note that GLS has failed to demonstrate how you verified my identity during the purchase of the vehicle. As mentioned in my original complaint, I believe this account may have been a result of identity theft, and GLS has not provided evidence that a thorough investigation into this matter was conducted. It is crucial to confirm the identity of the individual who entered into the contract and the legitimacy of the transactions. Your response does not adequately address how this process was conducted, and I request that GLS provide detailed documentation to show the verification steps taken during the purchase and assignment of the contract. 

Second, you mentioned that GLS repossessed the vehicle on XX/XX/XXXX, and sold it on XX/XX/XXXX. Under California law, specifically **California Civil Code Section 2983.2**, I am entitled to receive a notice of repossession and the right to redeem the vehicle before it is sold. GLS has failed to provide such a notice. I request proof of the repossession notice being sent to me in compliance with California law. If this notice was not sent in accordance with state regulations, then the repossession may have been unlawful. 

Third, your letter indicates that GLS has charged off the debt and will not issue a 1099-C form because the debt has not been forgiven. However, under **Internal Revenue Code Section 108 ( e ) ( 3 ) ** and **California Revenue and Taxation Code Section 18407**, any charged-off debt that is not forgiven must be reported to the IRS, and a 1099-C form must be issued. Since GLS has charged off the debt and has not provided evidence of payment or resolution, I believe you are legally required to issue a 1099-C form to report the charged-off debt. 

Additionally, I must inform you that I intend to pursue legal action regarding multiple violations under the XXXXFair Credit Reporting Act ( FCRA ) **, **Fair Debt Collection Practices Act ( FDCPA ) **, and other applicable local, state, and federal laws. The failure to properly investigate a potential case of identity theft, the lack of a valid repossession notice, and the failure to issue a 1099-C form may constitute violations of these laws. As such, I have engaged a federal FCRA attorney who will be representing me in a lawsuit for these violations. 

Please be advised that this letter serves as my formal **Notice of Intent to Sue** for these violations. If I do not receive a satisfactory response or resolution within 30 days from the date of this letter, I will proceed with legal action. 

I request that GLS immediately provide me with the following documents and information : 1. Verification of identity processes and records used to confirm the legitimacy of the vehicle purchase. 
2. Proof of the repossession notice being sent in compliance with California law. 
3. Documentation that clearly outlines why a 1099-C form was not issued for the charged-off debt. 

If I do not receive a satisfactory response, I will pursue all legal avenues available to me. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation