Consumer complaint received 2025-07-12 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am filing a formal complaint against XXXX, Experian and XXXX  for failing to correct inaccurate information regarding late payments reported on my credit report for account XXXX. Despite multiple written requests for correction ( letters dated XX/XX/XXXX and XX/XX/XXXX ] ), my requests have been ignored, constituting a violation of multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Violations Committed : Fair Credit Reporting Act ( FCRA ) Violations : Under 15 U.S. Code 1666b, creditors must send periodic statements at least 21 days before the payment due date. The continued reporting of this inaccurate late payment demonstrates a failure to comply with this requirement. 
15 U.S. Code 1681i mandates that credit reporting agencies ensure the accuracy of consumer credit files. In my case, this obligation has not been upheld.

15 U.S. Code 1681e ( b ) requires that consumer reporting agencies maintain reasonable procedures to assure maximum possible accuracy in credit reports.

15 U.S. Code 1681a ( d ) ( 2 ) ( A ) ( i ) states that certain transactions and experiences should not be considered part of a consumer report if they do not meet specific criteria. 
Truth in Lending Act ( TILA ) Violations : The TILA emphasizes the necessity of accurate and timely disclosures to consumers. The wrongful reporting of a late payment has damaged my creditworthiness, causing undue financial harm.

Gramm-Leach-Bliley Act ( GLBA ) Violations : 15 U.S. Code 6801, 15 U.S. Code 6802, and 15 U.S. Code 6803 require financial institutions to protect consumer privacy and ensure the accuracy of financial reporting. The mishandling of my credit information suggests a failure to meet these obligations. 
Protection Against Non-Payment of Obligations Act ( PAANL ) : This act holds creditors accountable for providing timely statements and preventing unfair penalties. The continued presence of this late payment on my report contradicts this protection.

Identity Fraud and Misreporting - 18 U.S. Code 1028A : The continued reporting of false information could be classified as a misrepresentation of identity or fraudulent reporting, which carries legal consequences under federal law. 
Formal Request for Correction : I formally demand the immediate removal of the inaccurate late payment notation from my credit report. 
If this issue is not resolved immediately, I will escalate my complaint further, including potential legal action and filing additional complaints with relevant agencies. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been met, and the account in question must reflect the status of " Paid As Agreed, Never Late. '' I request documented proof supporting the claim of late payments, including : Dates, amounts, and all communication records indicating that the payments were actually late.

In the absence of valid proof, I expect an immediate correction of my credit report.

If, after investigation, you fail to provide verifiable proof of late payments, I demand that the account be updated immediately to reflect its accurate status as " Paid As Agreed, Never Late. '' Per the FCRA, I expect a timely investigation and a written response within 30 days from the receipt of this dispute letter. Failure to comply will be considered a direct violation of multiple federal laws. 

Discrepancies Identified Inconsistent Late Payment Reporting : Experian and XXXX report a 30-day late payment for XX/XX/XXXX. 


XXXX reports no delinquencies and shows all payments as OK. 
The discrepancy indicates potential reporting inaccuracies across bureaus. 


Account is Marked as Current Across All Bureaus : Despite reported late payments, the account is currently listed as Paid or paying as agreed, Current, or Pays account as agreed. 


No Past Due Balance : All three bureaus confirm a {$0.00} past due amount, which contradicts the existence of a 30-day late mark.

Dispute Already Resolved : Experian notes that the account was previously in dispute and is now resolved, implying the reporting should have been corrected. However, the derogatory remark remains. 


Consistent Positive Payment History : Outside of the single reported month, all payments from XX/XX/XXXX to XX/XX/XXXX are reported as on timeshowing a strong history of compliance.

Resolution Requested : Immediate removal of the late payment notation from my credit report. 
Written confirmation of the correction. 
Acknowledgment of compliance with federal laws. 
I trust that you will promptly rectify this issue and ensure my credit report reflects accurate information. Thank you for your immediate attention to this serious matter. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation