Consumer complaint received 2025-02-09 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Need information about your loan balance or loan terms
Company: Servicer under contract with Federal Student Aid
State: GA

Complaint narrative:
XX/XX/2025 Student Privacy Policy OfficeU.S. Department of EducationXXXX XXXXXXXX XXXX, XXXX, XXXX XXXX : XXXX Subject : FERPA Complaint Unauthorized Access to My Financial Education Accounts / Student Financial Aid Records by XXXX XXXX and other unauthorized parties. 

Dear Student Privacy Policy Office, I am writing to formally file a complaint under the Family Educational Rights and Privacy Act ( FERPA ) regarding unauthorized access and disclosure of my financial aid records and other personally identifiable information. Specifically, I have reason to believe that my student financial aid records have been improperly accessed and/or disclosed without my consent by XXXX XXXX or individuals acting on his behalf. 

Details of the Violation : Nature of the Breach : I recently discovered that my private financial education records, including details regarding my student financial aid, loan information, and potentially other sensitive educational data, have been accessed and/or disclosed without my authorization. Based on available information, this unauthorized access is linked to XXXX XXXX. 

Violation of FERPA Protections : As a student and financial aid recipient, my education records are protected under FERPA. The law clearly states that such records can not be accessed or disclosed to unauthorized individuals without my explicit consent. This breach not only compromises my privacy but also exposes me to potential financial and identity-related risks. 

Date and Manner of Discovery : On or around XX/XX/2025, I became aware of unusual activity related to my financial aid accounts. I noticed irregularities in my student loan data and communications from my financial aid provider that suggested third-party access. 

Upon further investigation, I was led to believe that this access was connected to XXXX XXXX or entities associated with him. 

Harm Caused by This Unauthorized Access : Potential misuse of my financial and personal information. 
Breach of my federally protected educational privacy rights. 
Emotional distress and concern over how my data is being used. 
Possible financial repercussions, including identity theft or unauthorized transactions. 

Other Potential Violations : 1. Unauthorized access or sharing of student and/or parent records.

2. Failure to provide students/parents access to their own records.

3. Data breaches involving protected student/parent information.

Requested Actions : Given the seriousness of this violation, I formally request the following : A full investigation into how and why my financial education records were accessed without my consent.

Identification of any individuals or organizations responsible for the unauthorized access.

Immediate remedial actions to prevent further unauthorized disclosures. 
A detailed written response regarding the findings of the investigation and any actions taken to rectify the situation. 

I am Requesting Student Loan Relief. The immediate clearing or removal ( discharge and withdrawal ) of all student loans in my name due to this unauthorized access and potential fraudulent activity. I cite borrow defense to repayment since I believe that my rights have been violated. 

I urge your office to address this matter with the urgency and seriousness it demands. The unauthorized access and use of student financial aid records by an individual or entity not permitted under FERPA are not only a violation of federal law but also a breach of fundamental privacy rights. 

Thank you for your prompt attention to this complaint. I look forward to your response and the necessary corrective measures to ensure my privacy is protected. Please contact me via email at XXXX or by phone at XXXX should you require any further information regarding this matter.

Company response to consumer: Untimely response