Consumer complaint received 2024-03-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: JPMORGAN CHASE & CO.
State: GA

Complaint narrative:
On XX/XX/XXXX I placed an order for XXXX XXXX XXXX, order # XXXX - XXXX - XXXX, which was an authorized transaction, on XX/XX/XXXX of XXXX I noticed an unauthorized transaction, order # XXXX - XXXX - XXXX, the XXXX were included with XXXX XXXX that I legitimately ordered, I made several attempts to return the unauthorized item but everytime I made an attempt to email the shipping label to any email address I received an error message, I requested a shipping label to be mailed to my current mailing address " WELL '' over a week ago and never received it, on XXXX XX/XX/XXXX at XXXX XXXX at XXXX XXXX at XXXX XXXX and XXXX, XXXX at XXXX XXXX : XXXX and XXXX I spoke with several XXXX Associates concerning this issue, Including a Supervisor, the Supervisor stated that the reason I was having issues printing the shipping label to return the item that was unauthorized is because I don't have an email address linked with my XXXX Account, he also stated that I would have to speak with a a speacialist In the XXXX Department that assist with Login & Security matters as it relates to my email issue, after speaking with the specialist he was unable to help me link my XXXX XXXX to my XXXX Account,, on XX/XX/XXXX at XXXX And XXXXXXXX XXXX I called Cahse Visa XXXX Rewards Cards Services to dispute the transaction, a new card has been issued and the current card ending in # XXXX is suppose to be closedand or deactivated after explaining this matter to a representative in their Fraud Department on XX/XX/XXXX at XXXX, he refused to provide me with any form of temporary credit even after explaining to him that I didn't place the order, it was unauthorized and XXXX representatives are not providing me with any means or resolutions to return the unauthorized item, the representative hung up on me, this type of bias and unprofessional behavior occurred with both XXXX and Chase Visa Credit associates, ,the impression I've received from those who sound of XXXX decent that since I'm XXXX XXXX XXXX XXXX XXXX XXXX they don't feel I should be treated or address in an professional manner or with any respect or proper assistance, because I didn't authorize the transaction I know that the {$15.00} fee and or charge shouldn't be my responsibility or any return shipping fees, the very fact that the matter concerning the Email Address in this matter, not being properly assisted in that matter is proof XXXX has placed an individual in a position that they are unqualified to be in, further more,, AGAIN, all parties I spoke with were in a rush to get off the phone and some even tried to out and over talke me, because this Chase Visa Card is directly associated with XXXX I come to the conclusion that Chase Visa in this capacity will do everything possible to avoide property addressing errors and other issues that are associated with XXXX, which is giving XXXX a huge advantage in matters like mines, on 80 % of the cables made to both XXXX & Chase Visa a representative hung up in my face! when they feel they can resolve your issue or if you asked to speak with a Supervisor, because of this matter I will no longer use the Chase Visa card to make purchases associated with XXXX or Online period! I've never experience this level of bias, unprofessional treatment from any other credit card provider as I have from Chase Visa.

Company response to consumer: Closed with explanation