Consumer complaint received 2026-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: MD

Complaint narrative:
XX/XX/XXXX : I spoke with someone at Bank of America by phone at XXXX XXXX and stayed on the call for 17 minutes regarding this matter, asking for information regarding my account that was debited {$13000.00}. I immediately thought it was fraud and was going to file a complaint to get the money back into my account. I asked for a stop to be put on the account. No information was given, but it was authorized by a third party. I asked for this to be escalated. I was only able to give the name and stated that the legal department was closed. XX/XX/XXXX : I spoke with someone at Bank of America by phone at XXXX XXXX and stayed on the call for 24 minutes, seeking information to resolve this matter and requesting to speak to the legal department. I was told they were closed and needed to call back during business hours. XX/XX/XXXX : I spoke with two people at Bank of America and requested to speak with the legal department to provide information regarding the release of the levy. At XXXX XXXX, I called someone, and they hung up on me, telling me I couldn't speak to the legal department. The call lasted for 32 minutes. I then called back at XXXXXXXX XXXX, and the call lasted 23 minutes. XXXX put me on hold, talking back and forth with them to clear up the release. XX/XX/XXXX : I spoke with someone at Bank of America at XXXX XXXX XXXX from the Massachusetts DOR told me she was going to work on the release from the bank. The call lasted 43 minutes, during which she spoke with the legal department and asked whether they had received the release from the Massachusetts DOR. They said they had not received it, and it could take 3 hours, and to call back later to check again. The tax examiner also called Bank of America and told them to release the funds, stating that the letter had been faxed to the provided number, XXXX, to expedite this matter. There was no email address provided. She then took the XXXX complaints I filed and gave me the complaint numbers ( XXXX & XXXX ), so the matter could be escalated regarding their service and to try to resolve it before the check was released. She recommended that I go through XXXX XXXXXXXX to schedule a time with a bank center and to call back on Friday, even though it was XXXX and the legal department may be working. XX/XX/XXXX : I called Bank of America at XXXXXXXX XXXX, but the legal department was closed, even though I was told to call to resolve the issue. XX/XX/XXXX : I called Bank of America at XXXX XXXX and spoke with someone who also contacted the legal department to see whether they had received the release. The call lasted 50 minutes. The legal department stated they still hadn't received the release and weren't willing to speak with me. I was advised to schedule a time to go into a banking center. XX/XX/XXXX : I went into the Bank of America in XXXX, Virginia after scheduling an appointment on the app for XXXX XXXX. I arrived at XXXXXXXX XXXX and asked to speak with someone. I was dismissed and still waited until XXXXXXXX XXXX to be seen. The banker didn't know what she was doing and called XXXX in, who introduced himself as the manager and said nothing could be done. The personal banker was texting in a chat with the legal department. We confirmed the right fax number again. XXXX then left, and the branch manager, XXXX XXXX, came in and asked whether the bank 's release of levy could be sent directly to the bank so he could send it over to the legal department. Please see below for the events that transpired : The Bank of America Vice President of the XXXX XXXX XXXX XXXX, XXXX XXXX, stated that he spoke with an agent in the legal department, who attached the Release of Levy to my file. He stated that it will now need to be reviewed by a case manager and that there is no way to confirm whether it can be expedited. I then spoke with the Massachusetts Examiner by phone and email and stated that I have tried to get this cleared up and have the Levy released, especially since I have been working to address this matter since I realized my account was debited on XX/XX/year>. Due to never receiving any notices or phone calls, because you all had outdated information. At this time, if the bank release is not reviewed today by a case manager, the check will be sent to Massachusetts, and funds in my checking account will be taken, which includes protected Social Security funds. Please let me know the next steps, including whether there is an option to stop a check payment or to file for abatement. The tax examiner then called, also stating that this has been a problem with Bank of America, and their commissioner has been trying to reach out. She called to ask for this to be stopped and not sent out as well. They did not escalate the matter. We were told to call back on XX/XX/year>, to see if the levy release was received and that the funds would be returned to my account. XX/XX/XXXX : I called Bank of America at XXXXXXXX XXXX, and the call lasted for XXXX XXXX XXXX XXXX XXXX. I originally spoke with someone who called the legal department to see if the levy release had been released. He said that the department said they received it today and that the fund would be back in my account in 2-5 business days, and if they do not call back. I told him to confirm that because the bank told me he received confirmation that they received it yesterday, XX/XX/year>. He then got back on the phone, saying they received the release of the levy today, had already sent the check, and could not stop payment on it. I would need to explore other avenues for getting my money back. I told him I would contact CFPB and asked to speak to a supervisor. Please see below : - Connect to supervisor XXXX asked me to stay on the line. - Spoke with XXXX ( California ) XXXX XXXX needed to authenticate me and stated that it would take 5-7 days for the check to reach Mass. DOR and that I would need to speak to them. I asked that a complaint be filed, and she stated she was already doing so. - I was placed on hold at XXXXXXXX XXXX so she could file a complaint on my behalf. I corrected her regarding my title. - Filed multiple complaints regarding the wait time, poor service, and legal order ( XXXX, XXXX, XXXX, XXXX ). The misinformation that was provided and crediting back my account is incorrect because a check has been sent ) - This would be up to the escalations department whether they will call back. - The call lasted over XXXX XXXX, until XXXX XXXX. I noted that I would be filing a complaint with CFPB I am frustrated that they are asking me to do their job and are not even willing to stop the payment when I have a letter saying to release the levy.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation