Consumer complaint received 2025-02-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Old information reappears or never goes away
Company: Bread Financial Holdings, Inc.
State: MA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXXXXXX, MA XXXX XXXX ( XXXX ) XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington, XXXX XXXX Subject : Complaint Against Comenity BankXXXX XXXX for Inaccurate Charge-Off Reporting & FCRA Violations Dear Consumer Financial Protection Bureau , I am filing a formal complaint against Comenity Bank/Pottery Barn for their repeated failure to accurately report my charge-off account and comply with federal consumer protection laws. Despite disputing this at least four times, the information continues to be " updated '' without any explanation, in violation of my rights under the Fair Credit Reporting Act ( FCRA ).

Account Details- Creditor Name : *Comenity Bank/Pottery Barn - Account Type : Charge Card - Date Opened : XX/XX/XXXX - Last Payment Date : XX/XX/XXXX - Charged-Off Amount : {$2000.00} - Reported Status : Charged Off ( as of XX/XX/XXXX ) - Balance : {$0.00} ( updated XX/XX/XXXX ) - Credit Limit : {$2000.00} - Highest Balance : {$2600.00} - Repeated CO ( Charge-Off ) Updates from XXXX FCRA and FDCPA Violations Committed by Comenity Bank 1. Failure to Conduct a Proper Investigation ( 1681i ( a ) ) ** - Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) **, credit reporting agencies and furnishers must conduct a reasonable reinvestigation of disputed information within 30 days. 
- I have yet to receive **any verification or documentation** proving that a legitimate reinvestigation was conducted.

2. Failure to Provide Verification ( 1681i ( a ) ( 6 ) ) ** - Under 1681i ( a ) ( 6 ) ( B ) ( iii ) **, if a disputed charge-off is verified to remain, the furnisher must provide a **detailed explanation** and proof of the decision.

- Comenity Bank has failed to provide such documentation to support their continued reporting of this charge-off.

3. Furnishing Inaccurate Information ( 1681s-2 ( a ) ) - Under 1681s-2 ( a ) ( 1 ) ( A ) **, furnishers must not report information that they **know or have reason to believe is inaccurate.

- The payment history continues to be updated with charge-offs ( CO ) from 20202025, despite the charge-off occurring in September 2020, raising concerns about re-aging.

4. Possible Re-Aging of the Account ( 1681c ( a ) ) - Creditors are prohibited from updating a charge-off to make it appear more recent to extend its negative impact beyond the standard 7-year reporting period. 
This account continues to report charge-offs through XX/XX/XXXX, when it should be nearing its natural expiration from my credit report. 

Fair Debt Collection Practices Act ( FDCPA ) Violations- If this account was sold to a debt buyer, I am legally entitled to validate the debt under 15 U.S.C. 1692g fully.

If Comenity Bank is still reporting this charge-off, they are required to ensure that their reporting complies with federal law and does not mislead or harm my credit profile.

Resolution Sought 1. Immediately remove this charge-off due to failure to verify its accuracy properly.

2. Cease all further reporting of charge-off updates if full verification can not be provided.

3. Provide detailed documentation of the investigation ( s ) conducted regarding my previous disputes.

4. Ensure that Comenity Bank complies with the FCRA and FDCPA to prevent similar violations from affecting other consumers.

I request that the CFPB take action against Comenity Bank for these ongoing violations and hold them accountable for their failure to follow federal credit reporting laws. Please update me on the status of this complaint. 

Thank you for your time and assistance. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation