Consumer complaint received 2025-10-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Company explaining amount owed
Company: CL Holdings LLC
State: GA

Complaint narrative:
Nature of Complaint : Wrongful Vehicle Repossession and Unlawful Third-Party Collection Activity I am filing this complaint against Jefferson Capital Systems , LLC and XXXX XXXX XXXX for wrongful vehicle repossession, deceptive servicing practices, and violations of federal consumer protection laws. 

The XXXX XXXX XXXXXXXX XXXX XXXX confirmed that the lien on my vehicle remains in the name of XXXX XXXX XXXX, and no repossession has been reported on the title record. Despite this, Jefferson Capital Systems repossessed my vehicle without authorization, notice, or valid assignment of lien.

I have never received any notice of assignment, transfer, or sale of my loan to Jefferson Capital Systems, nor did I authorize Jefferson Capital or any third party to collect payments or take possession of the vehicle.

Additional Statement of Misrepresentation and Lack of Disclosure At the time of origination, I only agreed to make payments to XXXX XXXX XXXX. I was never made aware of any agreement, clause, or notice indicating that the loan would be securitized, transferred, or sold to any third party. 

If such language exists in the retail installment contract, I was misled and not given a clear explanation of its meaning or effect. I reasonably believed that XXXX XXXX was the sole lender, finance company, and lienholder for the duration of the loan. 

This constitutes a misrepresentation and lack of material disclosure, violating my right to fair and transparent credit transactions.

Violations of Law The conduct described above constitutes violations of multiple federal laws, including but not limited to : Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692e Prohibits the use of false, deceptive, or misleading representations in connection with the collection of any debt.

Jefferson Capital falsely represented itself as a lawful lienholder or creditor, and XXXX XXXX confirmed they did NOT repossess the vehicle. 

Misrepresented the legal status of the debt and its right to enforce repossession.

Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 Prohibits furnishing inaccurate information about consumer accounts.

Reporting a repossession or balance transfer to a third party without lawful assignment constitutes false reporting.

Truth in Lending Act ( TILA ), 15 U.S.C. 1631 et seq.

Requires clear and conspicuous disclosure of loan terms and assignment rights.

Failure to disclose securitization, assignment, or third-party collection rights misleads the borrower regarding the true nature of the creditor.

Consumer Financial Protection Act ( CFPA ), 12 U.S.C. 5531 ( a ) Prohibits unfair, deceptive, or abusive acts or practices in connection with financial products.

Misrepresentation regarding the lenders identity and loan transfer authority is a deceptive and abusive practice.

Requested Relief I respectfully request that the CFPB investigate and take enforcement action to : Confirm that Jefferson Capital Systems has no valid lien or ownership interest in the vehicle. 

Require XXXX XXXX to confirm or deny any sale or assignment of the loan. 

Order the immediate return of my vehicle and removal of any negative reporting related to this repossession.

Assess civil penalties and consumer restitution for violations of federal law.

Company response to consumer: Closed with explanation