Consumer complaint received 2025-02-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Collection Bureau of Walla Walla
State: NC

Complaint narrative:
I am filing this formal and urgent complaint against Collection Bureau of Walla Walla , Inc. ( CBWW ) for multiple willful violations of the Fair Credit Reporting Act ( FCRA ) and Fair Debt Collection Practices Act ( FDCPA ). 

Despite three prior written disputes, CBWW has : 1. Knowingly reported false information to XXXX ( illegal re-aging of debt FCRA 1681c ( a ) ). 
2. Misrepresented the debt amount by inflating the balance with unauthorized charges ( FDCPA 1692e ( 2 ) ( A ) & 1692f ( 1 ) ). 
3. Failed to provide legally required validation after repeated disputes ( FDCPA 1692g ( b ) ). 
4. Continued collection and credit reporting in violation of federal law ( FDCPA 1692g ( b ) & FCRA 1681s-2 ( b ) ). 
5. Failed to respond to multiple disputes within the mandatory FCRA timeframe ( FCRA 1681i ( a ) ). 

Given the severity of these violations, this complaint qualifies for expedited dispute resolution under FCRA 1681i ( a ) ( 8 ), which mandates deletion of disputed information within 3 business days. CBWW has demonstrated willful noncompliance, warranting immediate enforcement action and statutory penalties under FCRA 1681n and FDCPA 1692k. 

Violations Committed by Collection Bureau of Walla Walla , Inc. ( CBWW ) 1. ILLEGAL RE-AGING OF DEBT FCRA 1681c ( a ) ( Fraudulent Payment History ) Evidence of Violation : CBWW falsely reported my last payment date as XX/XX/2021, to XXXX. 
My official XXXX XXXX  statement confirms that my last recorded transaction was XX/XX/2021. 
No payment was made on XX/XX/2021, proving CBWW knowingly submitted false data to extend the reporting period illegally. 

Legal Violation : Under FCRA 1681c ( a ), derogatory accounts must be removed after seven years from the date of first delinquency. 
CBWW has illegally altered the last payment date to extend the reporting period, violating federal law. 

Expedited Action Trigger FCRA 1681i ( a ) ( 8 ) : FCRA 1681i ( a ) ( 8 ) requires expedited dispute resolution within 3 business days if the disputed information is unverifiable. 
CBWW has already failed to provide validation three times, mandating immediate deletion. 

Requested CFPB Enforcement Actions : Order the immediate and permanent removal of this account from my credit report. 
Fine CBWW for willful FCRA violations under FCRA 1681n. 
Ensure CBWW is barred from re-reporting or re-aging any future accounts. 

2. FRAUDULENT BALANCE INFLATION FDCPA 1692e ( 2 ) ( A ) & 1692f ( 1 ) ( False Debt Amount ) Evidence of Violation : CBWW is attempting to collect an inflated balance of {$1100.00}, when the original charge-off balance was {$710.00}. 
CBWW unlawfully added {$460.00} in unauthorized fees and interest, with no legal or contractual basis. 

Legal Violation : FDCPA 1692e ( 2 ) ( A ) prohibits false representation of a debts amount, character, or legal status. 
FDCPA 1692f ( 1 ) makes it illegal to charge fees or interest not explicitly authorized by contract or law. 

Requested CFPB Enforcement Actions : Order CBWW to cease collection on this fraudulent balance immediately. 
Require CBWW to provide proof that it had legal authority to charge additional fees or remove them. 
Impose statutory fines under FDCPA 1692k for deceptive and unlawful collection practices. 

3. INCOMPLETE AND LEGALLY INSUFFICIENT DEBT VALIDATION FDCPA 1692g ( a ) & 1692g ( b ) Evidence of Violation : CBWW responded to my debt validation request with an incomplete and legally insufficient response. 
CBWW failed to provide a copy of the original signed contract proving that I owe this debt. 
CBWW failed to provide an itemized breakdown of the balance increase from {$710.00} to {$1100.00}. 
CBWW failed to prove that it has the legal right to collect on this debt. 
CBWW continues collection activity despite its failure to validate the debt as required by law. 

Legal Violation : FDCPA 1692g ( a ) requires that, upon request, a debt collector must provide : The amount of the debt The name of the original creditor A statement that the consumer has 30 days to dispute the debt A statement that the debt collector must provide verification of the debt if disputed A statement that the original creditors name and address must be provided upon request FDCPA 1692g ( b ) further states that if a consumer disputes the debt in writing within 30 days, the debt collector must cease collection efforts until proper validation is provided. 

CBWW has failed to provide a complete and legally valid response, making their collection attempts unlawful. Under FDCPA 1692g ( b ), CBWW was required to suspend collection activity until they provided a full validationyet they continued their illegal attempts to collect. 

Requested CFPB Enforcement Actions : Order CBWW to immediately delete the account from my credit report. 
Impose fines on CBWW for failing to provide legally required validation after three dispute requests. 
Ensure CBWW is barred from selling, transferring, or re-reporting this debt. 

Final Demand and Resolution Sought Due to the severity of these violations and CBWWs failure to respond to multiple disputes, this case qualifies for expedited resolution under FCRA 1681i ( a ) ( 8 ), which mandates deletion within 3 business days. 

I request the following mandatory actions within 15 days : 1. Permanently remove this account from my credit report across all bureaus. 
2. Cease all collection activity immediately. 
3. Provide written confirmation that CBWW will not sell, reassign, or re-report this debt. 
4. Fine CBWW the maximum statutory penalties under the FCRA and FDCPA. 
5. Award statutory and punitive damages for financial harm caused by these violations. 

If these demands are not met, I will escalate this matter to litigation and seek full compensation through federal court, including statutory damages under FCRA 1681n and FDCPA 1692k.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation