Consumer complaint received 2025-01-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: Global Lending Services LLC
State: TX

Complaint narrative:
Subject : Unfair and Deceptive Lending Practices A Call for Accountability Lender : Global Lending Services Dates : XX/XX/year> Amount : XXXX To Whom It May Concern, I am writing to express my deep concern about the predatory lending practices employed by Global Lending Services, which I believe not only violate ethical standards but also take advantage of vulnerable consumers in ways that are difficult to justify. These concerns are backed by well-documented facts and patterns that demonstrate a clear and pervasive issue within their business practices. 

XXXX. Disproportionate Interest Rates** One of the most concerning aspects of the auto loan offerings is the interest rates you impose on borrowers. According to the Consumer Financial Protection Bureau ( CFPB ), auto loan rates should reflect the borrowers creditworthiness. However, it is evident that the lender routinely offers high-interest loans to consumers with no regard for their ability to repay. Many borrowers are offered interest rates that far exceed the average for their credit score bracket, placing them in a cycle of debt that is exceedingly difficult to escape. 

XXXX. Hidden Fees and Charges** Numerous reports have surfaced indicating the company charges excessive and unexplained fees. This includes late fees, processing fees, and even fees for services that are not fully disclosed to consumers at the outset of the loan agreement. According to the Truth in Lending Act ( TILA ), lenders are required to disclose all costs in a clear and conspicuous manner, yet many of your customers report being blindsided by these hidden charges. 

XXXX. Loan Terms That Benefit the Lender, Not the Borrower** Many of the loan terms are structured in such a way that they are heavily weighted in the companys favor. For example, offering loans with long repayment periods and balloon payments at the end of the term forces borrowers into situations where they are required to refinance, often at even higher rates. This creates a never-ending cycle of debt and interest payments, leading to the repossession of the vehicle during a national declare disaster. 

XXXX. Aggressive Collection TacticsXXXX The lender engaging in aggressive and sometimes unlawful collection tactics, including providing misleading information on my credit report relating to the date of repossession of the vehicle. The companys collection and reporting practices, as described by both current and former customers, are in direct violation of the Fair Debt Collection Practices Act ( FDCPA ), which is intended to protect consumers. 

XXXX. Impact on Vulnerable Populations** Global Lending business model disproportionately targets vulnerable populations, including individuals with low credit scores, single parents, and people living paycheck to paycheck. These individuals are often given loans with terms they can not realistically afford, leading them to default and face severe financial consequences. According to a study from the Federal Reserve, high-risk auto loans are far more likely to result in repossession than loans made to creditworthy borrowers, and the companys practices appear to be exploiting this demographic for profit. 

XXXX. Lack of Transparent Communication** I have receive insufficient communication about the true cost of the loan, the consequences of late payments, and the options available for refinancing or restructuring their debt. The lack of clarity and transparency in the lenders communications creates an environment where consumers unknowingly fall into financial distress, often due to a misunderstanding of their obligations. 

XXXX. Actions Taken to Resolve I first attempted to resolve these issues by contacting your customer service department on multiple occasions. I outlined the specific concerns about high-interest rates, hidden fees, and aggressive collection tactics. Despite my best efforts to work directly with your team to understand the charges and explore solutions, I received insufficient or unsatisfactory responses. On some occasions, I was told that nothing could be done to adjust the terms of my loan or fees, which only reinforced my belief that your companys practices were exploitative. 
I've also attempted to protect myself and ensure that all my interactions with your company are well-documented, I have kept detailed records of all communications with your representatives. This includes phone call logs, emails, and written correspondence regarding my loan terms, fees, and payment history. And now I'm reaching out to Regulatory Bodies after realizing that my attempts to resolve this directly with the company were ineffective. I have also explored alternative options to reduce the financial burden placed upon me, such as researching debt relief services and refinancing options through more reputable lenders. 

These actions are not only unethical but likely unlawful. The combination of predatory interest rates, hidden fees, misleading loan terms, and aggressive collection practices paints a clear picture that the lender prioritizes profits over consumer welfare. I strongly urge regulatory bodies to investigate your lending practices and of Global Lending Services and hold them accountable for its actions. 

Sincerely,

Company response to consumer: Closed with explanation