Consumer complaint received 2021-06-14 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Big Picture Loans, LLC
State: MD

Complaint narrative:
I had a loan from this company for a total of XXXXat the time in taking it i was unaware of the ridiculous fees they charged to pay this back they then gave me a payment schedule below : XX/XX/XXXX {$300.00} {$0.00} {$300.00} {$0.00} {$1400.00} 2 XX/XX/XXXX {$300.00} {$0.00} {$300.00} {$0.00} {$1400.00} 3 XX/XX/XXXX {$300.00} {$0.00} {$260.00} {$39.00} {$1300.00} 4 XX/XX/XXXX {$300.00} {$0.00} {$230.00} {$61.00} {$1300.00} 5 XX/XX/XXXX {$300.00} {$0.00} {$220.00} {$71.00} {$1200.00} 6 XX/XX/XXXX {$300.00} {$0.00} {$210.00} {$83.00} {$1100.00} XXXX XX/XX/XXXX {$300.00} {$0.00} {$200.00} {$98.00} {$1000.00} 8 XX/XX/XXXX {$300.00} {$0.00} {$180.00} {$110.00} {$950.00} 9 XX/XX/XXXX {$300.00} {$0.00} {$160.00} {$130.00} {$810.00} 10 XX/XX/XXXX {$300.00} {$0.00} {$140.00} {$150.00} {$660.00} 11 XX/XX/XXXX {$300.00} {$0.00} {$110.00} {$180.00} {$470.00} 12 XX/XX/XXXX {$300.00} {$0.00} {$81.00} {$210.00} {$250.00} XXXX XX/XX/XXXX {$300.00} {$0.00} {$44.00} {$250.00} {$0.00} A total of XXXX for a loan of XXXX after there taking some payments i noticed the balance never changed as per the schedule and i reached out to them on XX/XX/XXXX and sent the below email : XX/XX/XXXX, XXXX XXXX  to support I need someone to tell me where all the money i have paid you went too XXXX at a time i skipped one payment due to my funds being short because of Covid yet the balance i see is XXXX this is ridiculous and unreal makes no sense at all a complete rip off and money gauging practices and im not happy with it at all i am surly reporting this mess through all of this crap going on your completely stealing money from people basically and its not right at all one XXXX payment thats it that i skipped because of all this going on and still paid all the other payments even though i didnt really have it putting myself in a bind to pay my rent and provide food for myself and daughter and this is what yall do not cool at all and i am definitely speaking to someone about this without a question i borrowed the money to pay rent and went by the plan except like i said one payment and for it to reflect what it does from one is unreal I had to call my bank to stop payments at one point because they kept just taking and eventually i had to agree to a settlement because i did not want any unpaid bills under my name now this settlement had me paying XXXX a month as below : Settlement Payment Schedule : Date Total Payment XXXX XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$240.00} this was an addition XXXX on top on the XXXX i had already paid and according to the original schedule the loan would have been paid in full XX/XX/XXXX yet as i stated the balance never charged at a point and they kept taking money now even after their taking the last XXXX settlement payment i should not have had to pay in the first place my account shows a balance due and its status shows past due yet the settlement stated that XX/XX/XXXX was the final payment for that but yet as my original issue with them they are still looking for more money and trying to take so not only have they been basically stealing more money than i owed they have now breeched their agreement as per the settlement and i would like compensation back from the unfair charging and breeching of the agreement, i have documented the current status and the last receipt of payment i have photos of both to show this status

Company response to consumer: Closed with explanation