Consumer complaint received 2025-02-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: AMERICAN EXPRESS COMPANY
State: LA

Complaint narrative:
I am writing to formally dispute inaccurate information on my credit report under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, which requires you to investigate and correct inaccurate or incomplete information. Specifically, I request the removal of missed payments reported for XXXX, XXXX, and XX/XX/year> on my American Express account. I have been a loyal American Express customer for 22 years, never missing a payment until this incident, which was caused by an error on their part. American Express inadvertently turned off my autopay feature during a period when I was dealing with medical health issues. Upon realizing this, I contacted them, and they corrected my account, reinstated autopay, and assured me they would rectify the mistake on their end. However, these missed payments remain on my credit report, damaging my otherwise impeccable credit history. 

Under the FCRA, you are obligated to ensure the accuracy of reported information ( 15 U.S.C. 1681e ( b ) ). These late payments are not reflective of my payment history but rather an error by American Express, which they have acknowledged. I demand that you investigate this matter and remove these derogatory marks from my credit report within the 30-day timeframe mandated by law. 

Additionally, I am raising a broader complaint about the predatory practice of credit utilization, which has harmed my credit score despite my fiscal responsibility. For years, I relied on a single credit cardmy American Expressrunning all expenses through it for incentives like points and cash back, paying it off in full monthly. To my surprise, my credit score suffered due to high credit utilization, a metric consumers are not adequately informed about until its too late. This lack of transparency has led to higher interest rates on loans, forcing me to take out additional cards to mitigate the issuean outcome that benefits the credit industry at consumers expense. I assert that this practice violates the spirit of fair and transparent credit reporting under the FCRA and constitutes a predatory scheme perpetuated by the Big Three credit bureausXXXX XXXX, and XXXXall influenced by the same financial giants ( XXXX., XXXX, XXXX, XXXX XXXX ). I am currently filming a documentary, *XXXX XXXX XXXX : XXXX XXXX a XXXX XXXX, to expose these practices, supported by my published papers on the subject. 

Please remove the inaccurate missed payment notations from my report and provide written confirmation of the correction. If further documentation is needed regarding the American Express error, I am happy to provide it. I am also filing complaints with XXXX, XXXX, and the Consumer Financial Protection Bureau to address both this specific issue and the systemic problem of credit utilization. I am also requesting that the utilization model that is currently being used on my account be removed. It does not reflect my payment history. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i, which requires you to investigate and correct inaccurate or incomplete information. 

Thank you for your prompt attention to this matter.

Company response to consumer: Closed with explanation