Consumer complaint received 2021-09-22 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MD

Complaint narrative:
On XXXX XXXX I leased a safe deposit box as a sole individual @ Fifth Third Bank XXXX NC . on that same date I placed 3 silver Us Quarters each bearing on the reverse side the words " XXXX XXXX XXXX XXXX '' ( hereinafter the " Coins '' ) along with the only two original keys to a safe deposit box co-owned with my mother XXXX XXXX in XXXX XXXX XXXX in XXXX Florida with other valuable coins. On XXXX I discovered that a theft had occur when i accessed the box and 2 of the 3 original coins had been tampered with and exchanged with 2 gold color coins bearing the the words " XXXX XXXX  XXXX '' 1 out of the 3 coins had remain in my box with the miscast imprint of " XXXX XXXX XXXX XXXX ''. Spoke to bank manager and had mentioned they would investigate, After a long period of time there was no response and that time I filed a Police Report. There was never a resolution with the Bank or the Police Dept. I filed a lawsuit in XXXX MD federal court. 
Had Deposition with defendants council XXXX. During the deposition defendants council stated that I had nothing and the feds had come and I had nothing. I had a scheduled tele- conference with defendants council and Judge presiding over the case but unfortunately I'm receiving correspondence at my Ex-Husband po box and I was unaware of this scheduled conference call because he didn't hand deliver it to me until 7days after the tele conference was to be held. The case was closed because the judge has not been aware of this and my limitations to reach the judge due to the fact that I am relying On temporary shelter with my ex husband due to covid-19 after he had kicked me out to a shelter with my initial hearing in court. I have no phone right now relying on his cell phone and receiving mail at his po box . I am seeking answers to the follow up with defendants council as to Question No # 1 Has the box been opened if yes, why? I had also filed a motion in federal court to freeze the box and that motion was granted and on our hearing in court I asked the judge the same question after motion was granted to freeze. Judge response was that nobody could go into that box not even myself. Question No # 2 When was it opened? Question No # 3 Why didn't I receive notice if I'm the owner of the box? Question No # 4 Why didn't they give me the opportunity to to be present? Question # 5 Who was present when the Box was opened? Question No # 6 Did they inventory the contents, Did they take pictures? Question No # 7 Where are the contents now? Are they in another Box or who had possession of the contents the Government or the Bank? I would like to have a resolution with this case and I would like to have the opportunity to retrieve my Original Silver quarter Coin bearing the inprint of " XXXX XXXX XXXX XXXX '' along with my 2 other replaced and tampered coins. I would like to be able to personally be present with a council on my defense. Thank you for your cooperation to this case to find a reasonable resolution to my property.

Company response to consumer: Closed with explanation