Consumer complaint received 2026-03-03 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Paypal Holdings, Inc
State: LA

Complaint narrative:
On XX/XX/XXXX I transferred {$330.00} FROM my XXXX checking account TO my XXXX checking account. The transfer was immediate but right after XXXX locked me out of my account for suspicious activity so I tried contacting them. XXXX told me it would take XXXX business days to review my information to unlock my account, then they told me the information was wrong and my account would be deleted. So I called my XXXX checking account service number, they told me to file a dispute so I did, on XX/XX/XXXX the dispute was made for {$330.00}, completely unaware it could take up to 90 days because this was the first time Ive ever had to do this. On XX/XX/XXXX I called XXXX again and got to speak with a supervisor who let me back into my account and i IMMEDIATELY took all the funds out of my account afraid I would get locked out again. On XX/XX/XXXX the same day I got my account back I called my XXXX customer service to tell them to cancel the dispute and she told me she did, well it was never canceled. So on XX/XX/XXXX I got an email where my XXXX account was informing me they credited my account for the {$330.00} dispute ( because my account had a balance of {$3.00} because I pulled the original transfer amount out ) they debited my XXXX checking account the {$330.00} ( I already had the {$3.00} and they charged the full {$330.00} ) XXXX left me with $ XXXX in my checking account. So while my XXXX account was $ XXXX I was dogsitting for a family friend and she paid me {$400.00} through XXXX. The {$400.00} she sent me went towards that negative balance in my checking account. I was upset by this and called to see what was going on and why the amount taken out for the dispute wasnt back in my account yet and I was informed it was because the lady from XXXX customer service never actually canceled my dispute. So on XX/XX/XXXX I officially canceled the dispute. I got an email from XXXX later that day stating This notice serves as final resolution of your dispute We have received request to withdrawal the referenced dispute for the transaction of {$330.00} on the same day I also found in my XXXX app that the transaction dispute status was updates as Resolved at exactly XXXX Am on XXXX XXXX. I called XXXX to explain the situation and tell them my dispute was canceled and ask when should I expect the debited dispute amount to go back to my XXXX checking account and they told me to wait about 10 days for it to update in their system. Ive called numerous times both parties and both parties are no help. To the date of XX/XX/XXXX when I call XXXX customer service they tell me the dispute status says under review and their dispute team must get in contact with XXXX dispute team. So then Ill call XXXX XXXX customer service and they tell me theres nothing I can do. But somewhere along the way Im still missing my {$330.00} that was debited to my account. I dont know what else to do.

Company response to consumer: Closed with explanation