Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: NY

Complaint narrative:
I am extremely disappointed with my experience at the Wells Fargo in XXXX XXXX. On XX/XX/XXXX, I received a settlement check and went to this location to deposit it. Before I even received the check, I called Wells Fargo because I had just opened my account online and wanted to make sure everything would go smoothly. A note was added to my account. When I went into the branch, I worked with XXXX. I explained my situation to him and he knew my account was new. The only transaction on my account before that was a XXXX from my fianc. I deposited the check with him and he told me to give it a few days for it to clear. Then on XX/XX/XXXX, with no warning, my account was suddenly closed due to fraud. No one could give me an explanation. I was told the back office closed it and they dont have to provide any information. I was told to wait until XX/XX/XXXX to receive my money by mail. On XX/XX/XXXX, they told me the investigation was being extended. They then claimed the XXXX transactions were suspicious, even though that was the only activity on my brand new account. I went back to the XXXX XXXX branch and asked to speak to XXXX again. He acted like he didnt remember me or the large check I deposited just two weeks earlier. I asked to speak to the manager. He called the back office, they repeated the same thing, and he hung up without asking any real questions. Then he told me he tried to figure out what was going on, which wasnt true because I was standing right there. No one did anything to help me. I even escalated the issue and spoke with XXXX from the XXXX XXXX. He told me he would try to help me. A few days later, he called me back just to say there was nothing he could do and that I would have to wait until XX/XX/XXXX. I waited like he said. When I was told on XX/XX/XXXX that the investigation was being extended again, I immediately called him. He sounded upset with the back office and told me he would get back to me but he never did. At this point, it feels like no one at this bank actually cared or made any real effort to help me. And now Im being told that my account isnt being closed until XX/XX/XXXX I have bills to be paid and I recently gotten laid off I was told again to wait another two weeks and that my account would officially close on XX/XX/XXXX. When I called on XX/XX/XXXX, the line was busy all day and I spent hours trying to get in contact with someone. I also called XXXX and he did not answer. This has been extremely stressful and a huge inconvenience. I regret opening an account here. I did everything the right way. I called ahead, went in person, and was transparent about depositing a large check and I was still treated like I did something wrong. Receiving that check brought me happiness and relief, and that was completely taken away by this experience.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief