Consumer complaint received 2025-06-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: WI

Complaint narrative:
XXXX XXXX ( Federal Student Loan Provider ) continues to report a federal student loan balance on my credit reports... specifically Experian. These loans have been paid off By the United States Department of Education. 

I am now providing direct balance statements from XXXX XXXX official Department of Education Federal Student website ( XXXX XXXX XXXX  ) that prove all accounts have been paid in full. Furthermore, I have attached the official Department of Education letter again, that completely wipes out these loans and all accrued interest by way of an official XXXX XXXX XXXX XXXX XXXX. XXXX is the only loan servicer listed on this document I continue to supply XXXX and Experian with the same information, but they refuse to remove it from my credit profiles or update the balances to {$0.00} paid in full. XXXX has access to the Department of Education loan discharge records and my XXXX federal student aid account. They only need to look at my account in the system and request documents from The Department of Education and this would be resolved. However, they seem to be intentionally continuing this charade. 

Therefore, this is THE FINAL attempt to remedy this. I will give you 60 days from XX/XX/year> to fix your intentional, negligent, and fraudulent error. If you refuse to comply and report the truth after the 60-day deadline, the next immediate actions I take will be swift, non-negotiable, and as follows : 1. File a fraud report with the Department of Education - OIG - Inspector General. 

2. File a complaint with XXXX XXXX and the Secretary of Education 's office. 

3. File a complaint with Congressman XXXX XXXX 's office. 

4. File a complaint with XXXX XXXX XXXX 's office. 

5. File a complaint with XXXX XXXX XXXX 's office. 

6. Contact all media networks, local and nationwide, to report the fraud and abuse committed by XXXX XXXX and EXPERIAN INC.

7. I've already spoken to legal counsel, and they've agreed to represent me against XXXX... for the intentional act to commit fraud, forgery of government documents, tampering with official government documents with the intent to defraud, Federal Student Loan contractual violations, violations of the Fair Credit Reporting Act, negligence, violations of the Consumer Protection Act, and damages for the purposeful and negligent violations inflicted upon me. 

I am a XXXXXXXX XXXX XXXX  with XXXX XXXX. These acts perpetuated by XXXX and EXPERIAN have left me with psychological, physical, and financial damage so great, that my only chance of relief will be litigation and the criminal punishment of those involved. 

FYI : We will also be filing a lawsuit against Experian to collect damages and relief for their role in some of the aforementioned violations. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation