Consumer complaint received 2026-01-01 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Wells Fargo exhibits consistent and deliberate dishonest and fraudulent behavior, including disingenuousness, negligence, deception, and unethical business practices. Leveraging its apparent power advantage, such as access to a team of high-powered, costly attorneys and resources, the bank has prolonged this case for a year, yet has failed to provide any evidence to clear itself of the alleged crimes. 

XXXX XXXX XXXX XXXX and his team of high-powered attorneys, like his predecessor, demonstrate a blatant disregard for the law. They appear to believe they can bypass legal requirements by relying solely on words, without supporting legal documents, to dismiss allegations of fraudulent, deceptive, and wrongful practices by the Wells Fargo executive team and employees.

Without legal help and limited resources, I have spent years meticulously gathering and presenting significant evidence of Wells Fargos misconduct, wrongdoing, and criminal behavior. If Wells Fargo had not fraudulently issued that credit card, falsely reported my creditdamaging my lifeand breached our loan agreements, imposing close to {$200000.00} in penalties, I wouldnt be facing this devastating, life-altering crisis. 

Wells Fargo has failed to provide evidence regarding the credit card : The application for the XXXX XXXX XXXX XXXX XXXX of credit limit increase from {$5000.00} to {$50000.00}. 
XXXX XXXX confirmation letter for the credit increase to {$50000.00}. 
Evidence of running XXXX hard credit reports, indicated by Wells Fargo, XXXX for the {$5000.00} limit and another for the {$50000.00} limit. 
Explanation as to why the personal card was sent to my business address? 

According to Wells Fargos analysis, its employees applied for roughly XXXX credit card accounts on behalf of consumers without authorization. Wells Fargo executives tend to quickly blame employees when directed to use deceptive practices to boost sales. 

The law states that individuals at the bank who were involved in or directed the fraud, including senior employees and executives, XXXX face criminal charges, including potential imprisonment and significant personal fines. 

Wells Fargo has further worsened its situation by persistently engaging in deceptive and willful misconduct, including lying about the application of the loan prepayment penalty and repricing charges. 

Wells Fargo claimed it used repricing for the loan refinance, even though the loan document clearly states that a prepayment penalty was charged to us. Additionally, Wells Fargo said it assessed a prepayment penalty on the loan payoff, even though the loan document explicitly states that a repricing penalty was applied. Wells Fargo acknowledged our initial and ongoing agreement to waive any prepayment penalty under Same Lender Loyalty ( the same deal we had for the refinance ). 

However, Wells Fargo deceptively revised the loan payoff document by rebranding the prepayment penalty as a Repricing fee and intentionally concealed the true nature of the prepayment penalty. This misleading and deceptive statement was used to impose an early payoff penalty of {$54000.00}, which is illegal under consumer protection laws such as the Dodd-Frank Act, enforced by the Consumer Financial Protection Bureau XXXX CFPB ). 

According to XXXX, XXXX '' is a term used in the context of loan agreements and generally used for refinance and refers to adjusting the interest rate, not a penalty itself. The fee for paying off a loan early is called a prepayment penalty or an early payoff penalty. 

In addition, there was no mention of repricing when we signed the loan or at payoff. Repricing was introduced as a new term without prior disclosure. 

Truth in Lending Act ( TILA ) / Regulation Z : This federal law requires lenders to provide clear and standardized disclosures of all credit terms and costs ( including the Annual Percentage Rate, finance charges, and payment schedule ) before the loan is finalized ( consummation ). The goal is to allow you to compare loan offers and avoid misleading practices. 
Closing Disclosure : For mortgages, you must receive a Closing Disclosure at least XXXX business days before closing. This document finalizes the terms. If terms change after this, a new disclosure and potentially a new waiting period are required. 
Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) : Introducing surprise fees or terms at the last minute could also be considered a deceptive practice, which is prohibited under consumer financial protection laws enforced by the Consumer Financial Protection Bureau ( CFPB ).

Contract Law : A loan agreement is a binding contract. Generally, one party can not unilaterally change the agreed-upon terms unless the original contract explicitly allows for the specific change ( e.g., a variable interest rate clause that outlines how the rate can change ).

The law states that when a bank lies or engages in deceptive practices, it will face severe consequences, including substantial fines, restitution orders to repay affected customers, reputational damage, operational restrictions, and potential criminal charges for individuals involved. These actions are categorized as Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) and are illegal under federal and state laws, most notably the Dodd-Frank Act and the Federal Trade Commission ( FTC ) Act. 

During a discussion with XXXX XXXX from Wells Fargos XXXX XXXX ( XXXX ), I discovered that the Wells Fargo CEO has been directly involved in my complaints and in the decision-making process. In their latest response letter, XXXX stated that, after further review, they found no errors or misconduct in Wells Fargos practices and therefore decided not to pay the {$30.00} XXXX in compensation. Instead, they offered a {$270.00} customer appreciation check for the inconvenience caused. 

Wells Farog has a long history of deception and wrongful business practices and systemic issues and consumer harm in creating fake records, forged signatures on account-opening documents and credit card applications to make them appear legitimate, constitutes identity-related fraud in addition to identity fraud, false credit reporting and derogatory reporting, false statements, misrepresentation of facts, deceptive practices, and falsification of information to gain customers business as part of a widespread scheme to meet aggressive sales goals.

I have a compelling case against Wells Fargo, backed by numerous facts indicating violations of both state and federal laws stemming from its actions, including recent false statements about conducting two hard credit inquiries and misrepresentations in the loan documents regarding prepayment and repricing.

Wells Fargo has a duty to prevent economic and emotional harm to its customers. Wells Fargos intentional wrongful actsfraud, perjury, negligence, and wrongful credit reportinghave caused me years of financial, emotional, and mental suffering.

Wells Fargo did not exercise reasonable care to prevent the financial and credit damages I experienced. No amount of money can fully compensate for the Emotional Distress and Anguish, pain, and suffering caused by Wells Fargos actions from XXXX to XXXX. I lost the most productive years of my professional and personal life and suffered greatly. 

The consequences of Wells Fargos actions include civil lawsuits and punitive damages, supported by evidence of forgery, identity theft, fraud, violations of the Fair Credit Reporting Act ( FCRA ), negligence, deceptive practices, defamation, and related offenses. Punitive damages are justified to punish Wells Fargo and prevent similar conduct in the future. This case calls for damages of {$30.00} XXXX, including {$5.00} XXXX designated for the CFPB. These funds will be used to monitor Wells Fargos operations, halt its deceptive and fraudulent practices, and prevent future issues.

Ultimately, justice must be served for those who suffered, and Wells Fargo must be held accountable. I request that the CFPB take enforcement action against Wells Fargo for its pattern of fraud, misrepresentation, and false statements, and for violations of the Fair Credit Reporting Act, regulatory requirements, banking laws, consumer protection statutes, and credit reporting regulations.

In addition to filing complaints with the FDIC, the State Regulator, the Attorney General, the Office of the Comptroller of the Currency ( OCC ), and the FTC, and the Wells Fargo Board of Directors.

Analysis and interpretation of key phrases in Wells Fargo 's Final Response WF : We take allegations of employee misconduct seriously and referred this matter for review. Due to privacy, personnel outcomes remain internal. 

Enclosed are statements from XX/XX/XXXX, XXXX XXXX, XXXX and XX/XX/XXXX, XXXX XXXX, XXXX. If you believe transactions were unauthorized, contact Credit Card Fraud Claims at XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX ). We can not provide additional documentation on the credit limit increase due to retention limits, but confirm the request was approved on XX/XX/XXXX. 

Credit applications and limit increases involve a hard inquiry, standard industry practice, which XXXX temporarily affect your credit score. A limit increase updates your existing account, not creating a new one ; each account appears individually on your credit report. 

An identity theft claim was investigated, and per our letter dated XX/XX/XXXX, we found no fraud or unauthorized transactions. 

Evidence shows you activated the card, made payments, or benefited from the account. Any temporary credit will be reversed. 

Implication : This is a crucial admission. Wells Fargo asserts a fact ( the approval date ) but can not produce the evidence ( the signed request or the hard inquiry report ). Federal banking regulations and the FCBA generally require institutions to retain records relating to account openings and disputes for a minimum of XXXX years, and often longer in cases of alleged fraud. An attorney can argue that their inability to produce this evidence means they can not prove you authorized the change. 

WF : Evidence shows you activated the card, made payments, or benefited from the account. '' Implication : They are leveraging the fact that the unauthorized employee used my business accounts to make payments, misrepresenting this as my authorization or activation. This clearly shows the payments were disguised and made without my knowledge or consent.

WF : An identity theft claim was investigated, and per our letter dated XX/XX/XXXX, we found no fraud or unauthorized transactions. '' Implication : This is their final, formal denial of my claim. It solidifies their position and opens the door to file a lawsuit after exhausting all mandatory dispute-resolution channels.

These statements provide further insight into Wells Fargo 's defensive stance and highlight key areas your attorney will focus on : WF : Our review confirms the application address was your employer 's at the time. '' This confirms negligence in verifying the nature of the address. A personal credit card should typically not be mailed to a business address without specific, verified instructions. This indicates a failure of the bank 's procedure for verifying the application details and the recipient 's authority. 

WF : A {$270.00} customer appreciation check was issued and cashed in XX/XX/XXXX. '' Implication : This constitutes XXXX XXXX unethical business practice and a trap tactic, arguing that by cashing this check ( entirely unrelated, and it was for customer appreciation and convenience ), I somehow accepted a resolution or benefit that compromises my ability to sue for the larger issue. Wells Fargo needs to clarify the nature of the check directly. 

WF : Under the Fair Credit Reporting Act, we report accurate account history. '' Implication : This is the core of the legal battle. I maintain that the history is not accurate because the entire account was fraudulent from inception. Their statement that the account is " suppressed from monthly reporting due to first delinquency on XX/XX/XXXX, '' is standard procedure, but doesn't validate the underlying debt. Wells Fargos prior admission ( correcting my credit report after the CFPB complaint ) as evidence that their reporting was, in fact, inaccurate.

WF : Our review confirms the application address was your employer 's at the time. Regarding collection calls, they are courtesy, not guaranteed. Account status can be reviewed via mailed statements or online. We honored your cease-and-desist request ; legally required communications will continue. A {$270.00} customer appreciation check was issued and cashed in XX/XX/XXXX. We regret any inconvenience. Under the Fair Credit Reporting Act, we report accurate account history. Your account is suppressed from monthly reporting due to first delinquency on XX/XX/XXXX. For credit report questions, contact the agencies directly. You are entitled to XXXX free report annually. 

Implication : Wells Fargo asserts it has XXXX separate credit reports, but where are theyone for the {$5000.00} limit and another for the {$50000.00} limit? Recent evidence demonstrates that Wells Fargo lied and misrepresented that it ran XXXX hard credit inquiries on me in XX/XX/XXXX. 

Moreover, there was no application for the XXXX XXXX XXXX credit card, yet the signature on the application they provided was clearly forged. Initially, Wells Fargo stated that a signature was required in-branch to open the account, but later reversed course, asserting that no signature was required. 

Wells Fargo has a six-month rule : a customer can not get approved for a new Wells Fargo credit card if they have opened one with Wells Fargo within the last six months.

WF : Their business real estate loan originated on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnterest. The rate adjustment in XXXX, reduced to XXXX XXXX with a repricing fee of {$110000.00}, which was paid. 
This is incorrect ; we were charged a prepayment penalty on the refinance. 

The payoff request in XXXX, a payoff demand included a prepayment penalty of {$54000.00} due to market conditions. No errors were found ; all actions aligned with the loan terms. Compensation is declined. 

Implication : This is false ; we were charged a repricing fee of {$54000.00} for the loan payoff, not for the refinance. The settlement agreement for the loan payoff included a prepayment penalty. Realizing we had a deal, like the one for the original loan/refinancing, with the difference that the person who sold us a bill of goods was still an employee of Wells Fargo , we brought this to her attention. Wells Fargo engaged in deceptive tactics, created a new payoff form that changed the term from 'prepayment ' to 'repricing, ' and imposed a penalty of {$54000.00}.

WF : " A {$270.00} customer appreciation check was issued and cashed in XX/XX/XXXX. '' Implication : This is WFs trap tactic, claiming that cashing this unrelated check ( for a different matter ) somehow indicates I accepted a resolution or benefit that could jeopardize my ability to pursue the larger claim. The check was offered by an employee of Wells Fargos escalation department as compensation for the inconvenience and as a gesture of appreciation for the customer.

WF : " Under the Fair Credit Reporting Act, we report accurate account history. '' Implication : This is the core of the legal battle. I maintain that the history is not accurate because the entire account was fraudulent from inception. Their statement that the account is " suppressed from monthly reporting due to first delinquency on XX/XX/XXXX, '' is standard procedure, but doesn't validate the underlying debt. Using Wells Fargos prior admission ( correcting my credit report after the CFPB complaint and finding discrepancies in Wells Fargo 's credit reporting ) as evidence that their reporting was, in fact, inaccurate.

WF : Our review confirms the application address was your employer 's at the time. Regarding collection calls, they are courtesy, not guaranteed. Account status can be reviewed via mailed statements or online. We honored your cease-and-desist request ; legally required communications will continue. A {$270.00} customer appreciation check was issued and cashed in XX/XX/XXXX. We regret any inconvenience. Under the Fair Credit Reporting Act, we report accurate account history. Your account is suppressed from monthly reporting due to first delinquency on XX/XX/XXXX. For credit report questions, contact the agencies directly. You are entitled to XXXX free report annually. 

Their business real estate loan originated on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXnterest. The rate adjustment in XXXX, reduced to XXXX XXXX  with a repricing fee of {$110000.00}, which was paid. 

Implication : This statement is false ; Wells Fargo breached our agreement and charged a prepayment penalty of {$110000.00} on the refinance, not on repricing.

WF : The payoff request in XXXX, a payoff demand included a prepayment penalty of {$54000.00} due to market conditions. No errors were found ; all actions aligned with the loan terms. Compensation is declined. 

Implication : This is incorrect ; the first settlement agreement for the loan payoff included a prepayment penalty. The new loan payoff rebranded the prepayment penalty as a repricing fee to conceal its true purpose, resulting in another significant loss. 
Wells Fargo used deception to induce us to enter into a financial transaction and breached our agreements. Wells Fargo was fully aware of applicable lending laws and deliberately misrepresented information and instructed notes regarding the waiver of the prepayment penalty on the refinance and payoff, on which we relied in doing business with Wells Fargo. 

Wells Fargo responded in a letter, For clarity and consistency, our policy is based on written documentation and verbal agreements are not legally binding. 

Wells Fargo relied on its extensive knowledge of lending laws, gave false information, and misled us into doing business with it. We were assured by the loan agent that we would not be charged a penalty for refinancing with Wells Fargo or for early payment, as documented in the loan agreement, pursuant to the loan agents instructions. Wells Fargo breached our contract agreement and imposed a prepayment penalty for the refinance. 

Date of XXXX : XXXX : Account opened fraudulently with a forged signature, negligence in account management, and erroneous credit reporting. 

Timeline of Events of Wells Fargos Negligence Causing Irreversible Harm Approximate Date Event Description XXXX Wells Fargo issues a personal credit card for American Express Propel in my name with an initial {$5000.00} credit limit via a forged signature. 
According to Wells Fargo, the account was opened on XX/XX/XXXX, following a credit card application submitted on XX/XX/XXXX, for which information was provided at a branch, and my signature was obtained. 
XXXX Wells Fargo sends the personal credit card to my business address, in the hands of an unauthorized employee with access to mail and business accounts. 
XXXX The employee uses the credit card and disguises payments made from my business accounts under business expenses. 
XXXX ( Date of Discovery ) Employee leaves employment. I take over accounts payable and discover a {$55000.00} balance on an unknown credit card. 
XXXX I immediately contact Wells Fargo to report the account as fraudulent. 
XXXX Wells Fargo finds " no fraud, '' citing that the account was actively used and paid from my accounts for XXXX years. 
XXXX I refuse to pay the fraudulent balance. WF charges off the account and reports non-payment to credit bureaus. I requested that WF to remove the negative credit reporting. WF responded as below : XXXX My XXXX XXXX drops from XXXX to XXXX. 
XXXX XXXX XXXX XXXX remains suppressed due to derogatory marks ( approx. XXXX years ). 
XX/XX/XXXX I contacted WF debt collection and provided my SS # and my name to locate the account on my credit report. The agent was not able to locate the account on my credit report. 
XXXX I file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and request all documentation from WF. I found discrepancies in Wells Fargos credit reporting. WF realizes its mistake, immediately reverses its credit reporting. Approximately XXXX derogatory marks are cleared. My XXXX XXXX rises to XXXX and week later to XXXX. 
Late XXXX After months of review and providing my evidence of fraud, Wells Fargo issues a final statement asserting they found " no wrongdoing. '' XXXX. List of Evidence and Discrepancies I possess documented evidence illustrating Wells Fargos multiple inconsistencies across its narratives and credit reporting practices.

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Evidence/Discrepancy Description and Status of WF Response Forged Signature I insisted the signature on the application provided by WF was not mine. WF claimed it was signed in a branch, then later claimed no signature was required.

Generic Application Wells Fargo provided a generic application form with the alleged forged signature, which lacked specific details ( e.g., name of credit card, purpose, initial credit limit ). 
Credit Limit Discrepancy The XXXX Welcome Letter indicated a {$5000.00} limit. Wells Fargo claims I requested an immediate increase to {$50000.00} the next day, claiming it ran XXXX hard credit inquiry, but can not produce any supporting documentation. No letter from XXXX XXXX XXXX to confirm the increase from {$5000.00} to {$50000.00}. 
Missing Documentation Wells Fargo could not produce evidence of the requested credit limit increase, the XXXX XXXX reports/inquiries, approval letter for the increase from XXXX XXXX XXXX XXXX proof of the " in-branch '' signing process. 
WF Internal Policy Violations Issuing another credit card with such limit, contradicts with Wells Fargos internal policy, where customers can not get a new card within XXXX months of a prior XXXX, and legitimate limit increases require application/re-application procedures Credit Limit Contradiction with Wells Fargos Policy WF claims an immediate verbal increase to $ XXXX was permitted which contradicts with the company policy. i.e, XXXX of my personal credit cards had a limit of $ XXXX, I asked Wells Fargo agent to reduce the limit from XXXX to XXXX. The same week, I changed my mind, and I told them to keep the limit at XXXX. I was told I could increase the limit verbally, and I needed to reapply for the credit increase. 
Proof of Payments from Business Account and Not the Personal Account The business records showing payments were made from my business accounts by the unauthorized employee in possession of the XXXX XXXX XXXX card, under general credit card charges and payments which can be cross-referenced with the credit card statements. 
CFPB Correspondence Complete history of my complaint with the CFPB portal, including all responses from Wells Fargo and the final determination of " no wrongdoing '' despite the mountain of evidence against. 
XXXX XXXX XXXX derogatory reports over 7 years. 
Proved discrepancies in Wells Fargo reporting, which had to make correction to my credit report. My score changed in XXXX from XXXX to XXXX. 
Wells Fargo found guilty of wrong credit reporting Wells Fargo 's correction of my credit report following my CFPB complaint further confirms that Wells Fargo made a credit reporting error, and Wells Fargo continues to deny any wrongdoing. 
My Existing Accounts I had no need for a {$50.00} XXXX XXXX XXXX card, I already held several personal and business with WF issued XXXX months prior, in addition to having other credit cards from other financial institutions, such as XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX, demonstrating no need for a new XXXX Propel card. 
This contradicts their standard policy where customers can not get a new card within XXXX months of a prior XXXX, Timeline of Events of WFs Negligence Causing Irreversible Harm. 

Approximate Date Event Description XXXX Wells Fargo XXXX an XXXX XXXX XXXX credit card account in my name with a initial {$5000.00} credit limit via a forged signature. 
XXXX WF issues the personal credit card to my place of business address, where an unauthorized employee had access to mail and business accounts. 
XXXX The unauthorized employee uses the credit card and disguises payments made from my business accounts. 
XXXX ( Date of Discovery ) Employee leaves employment. I take over accounts payable and discover a {$50000.00} balance on an unknown credit card. 
XXXX I immediately contact Wells Fargo to report the account as fraudulent. 
XXXX Wells Fargo finds " no fraud, '' citing that the account was actively used and paid from my accounts for XXXX years. 
XXXX I refuse to pay the fraudulent balance. WF charges off the account and reports non-payment to credit bureaus. I requested that WF to remove the negative credit reporting. WF responded as below : XXXX My XXXX XXXX drops from XXXX to XXXX. 
XXXX XXXX XXXX XXXX remains suppressed due to derogatory marks ( approx. XXXX years ). 
XX/XX/XXXX I contacted WF debt collection and provided my SS # and my name to locate the account or my credit report. The agent was not able to locate the account on my credit report. WF sent a response they show no record of me contacting Wells Fargo agent for inquiry. Soon After I file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) and request all documentation from WF. 
XXXX I found discrepancies in Wells Fargos credit reporting. WF realizes its mistake, immediately reverses its credit reporting. Approximately XXXX derogatory marks are cleared. My XXXX XXXX rises to XXXX and week later to XXXX. 
Late XXXX After months of review and providing my evidence of fraud, Wells Fargo issues a final statement asserting they found " no wrongdoing. ''

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation