Consumer complaint received 2026-05-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
I opened a dispute or just under {$300.00} on my checking account when I purchased a XXXX deal at XXXX which ended up being a shipping label and ship a box I had that was 50 lb and within the dimensions they were advertising for their sale of {$39.00} as long as your items being shipped is 50 lb and under and within these dimensions then you can send the box anywhere within the lower 48 states. So that's what I selected and I checked out as a guest because to sign up and for them to keep your information you must be charged whatever they charge you for basically a subscription. I have no use for a subscription therefore I did not select to open it an account I just wanted to purchase my label so I can ship my singular box. The box was only being sent from XXXX XXXX to XXXX over a 3-day period which is only a 3 and 1/2 hour drive. The fact that them charging me {$300.00} for such a shipment not bringing up alarms in my mind is a little crazy and I can't believe my own bank does not have my back in this. I disputed the charge because originally it did show the {$39.00} and not 2 days later it was reflecting the final amount which is being disputed just under {$300.00}. I then went back to the website to get them the information they wanted and of course at this point they were no longer running that sale so I had to go to their regular shipping department and enter the dimensions of the box, the exact same address it was coming to and going from, everything was 100 % identical except for now at This point in time being weeks later there is a gasoline surcharge for each shipment that fluctuates. Therefore causing what I'm trying to show them, that being {$300.00} to send something 3 hours away is absurd and should have never happened but I can't get anybody to understand this yet at the same time I don't think they've ever shipped something that close and paid a fraction of that price but I'm being made to. Anyhow they're telling me because I can't give them an identical reflection of what it was that I paid during their sale then they will not work with me and I closed out the dispute. That's absurd because sales come and go I have no say in that. What I've done with the information I did provide them with is get the shipping amount and I'm clearly showing where it's going what it is that's going there exactly as it was when I sent it and I'm getting it to within a couple dollars just not the exact dollar amount because I can't because there is a gasoline surcharge that adds itself onto the price every time and it fluctuates every day I can not change it I can not fix it. I can not believe they don't understand the point I'm trying to get across and they don't understand how frustrating this is to go from being charged {$40.00} to now somebody has stolen {$300.00} from you when I'm living paycheck to paycheck and they just couldn't care less and they think me spending that kind of money to send a box that small that close is acceptable. It's not acceptable. It put me in the negative at the time but like {$200.00} which sent me back on paying all of my bills. This isn't me just trying to scam the system out of XXXX bucks or whatever it is No it's got nothing to do with that It should have never happened. It wasn't their money to take to begin with for my bank is allowing it to be their money to take just because they said so and I can't get them to reflect the sale on my screen like it did back then. That's good absolutely nothing to do with me I can't change that fact but I still can't get my own bank that I put my money into every day to agree with me because either it's too much work or they just don't understand I don't get it I don't know doesn't make any sense to me. I just know this is now the second time I've tried to open the dispute for them to immediately close it down in one day When I'm literally providing them with the information that they need to make this decision and if they took this anywhere to any judge and threw it on his table he would instantly know something does not cost {$300.00} that's this size of a box to go two or three hours away. If it did no one would ever ship anything and there would be no such thing as XXXX. It just wouldn't exist. I get put on hold for 45 minutes trying to speak to somebody up there and then finally when I do every time I speak they act like I am cutting them off and the entire time I can tell they want to just be off the phone with me because in front of them on their computer screen it just says closed out they could care less why they could make no sense of why they couldn't explain to me why it says that except for they want me to come up with something that is impossible for me to come up with because it no longer exists That being the sale. I'm not going to accept that as the answer and I'm not just going to let somebody take that kind of money from me and just walk away and not say anything.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation