Consumer complaint received 2024-02-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
I received a letter dated XXXX, XXXX, XXXX denying credit from XXXX XXXX XXXX Within the letter is listed the below contact information. It directs me to follow up with the consumer agency for any questions. The letter contains these XXXX sequences of alpha/numeric ID ; s in the top right under the date. The first is : XXXX the second is : XXXX. 
On XX/XX/XXXX at XXXX MST I called the XXXX number found below to obtain my report and inquire why my score was so low, as well as about the rejection of credit. ***IT SHOULD BE NOTED, when you dial this nunber, if you do not comply with all of the prompts that collect ALL OF MY PRIVATE, PERSONAL, PROTETCED information, including MY FULL XXXX DIGIT SSN, you will not even be able to ring anyone. The system will automatically hang up on you. So, after answering all of the invasive questions and harassment prompts trying to sell me my own credit score, THAT IS ALREADY INCLUDED IN THE LETTER!! only then, will it ring to put you on hold. Then it will ask you to verify MORE INFORMATION. All of this before you even get in line to talk to a person. I'm going to sum up the next part which is really the most crucial, but I've wasted enough of my life on this today. AND THIS XXXX IS SERIOUS SO DON'T BLOW IT OFF. I called a total of XXXX times. Same guy answers. Yes, I'm 100 % positive. Also, PULL THE CALLS. Someone needs to hear this with their own ears. Calls are outgoing from my phone on XX/XX/XXXX MST @ XXXX, XXXX, XXXX, and XXXX. The last call was XXXX XXXX. AND I NEVER GOT MY CREDIT REPORT! The guy didn't even acknowledge he could verify or knew who I was. You can CLEARLY hear me throughout the calls explaining to him that is illegal and FRAUDULENT to write my name and number on a piece of paper and so was asking me for any personal information that's NOT even included or related to my file and tell me he can not help me, transfer, or do anything at all if I do not ALSO provide more info even though my ADDRESS, ZIP, CITY, STATE, FIRST NAME, LAST NAME, FULL SSN, DOB, were voice verified through the prompts and RECORDED!!!! Telling me he can not even see my account and he would do nothing without MORE info. He sat on the phone for XXXX calls silently until hanging up after I pointed out he would be caught because his call metrics will show he was on a call for an oddly long time and NEVER DID anything, and I would report that. I also told him I am filing legal charges if I can for misusung my personal info, harassing me, threatening me with his gatekeeper position of my credit and writing my name and phone down on a paper. This person needs to BE FIRED!!! and CHARGED!!! 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation