Consumer complaint received 2024-10-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I made 2 orders from XXXX within a few minutes of each other .on XX/XX/XXXX. 

On XX/XX/XXXX, nd they still said " Pending ''. This is very strange usually within XXXX XXXX they are approved. I got ahold of XXXX. The girl said Wells Fargo has not approved the orders. I said to her " well they sure have already deduced my money from my checking acct on XX/XX/XXXX. " I felt upset with Wells Fargo so I said just cancel my orders. So she did. She suggested I call my bank, so I did and opened a claim. XXXX XXXX XXXX XXXX All was fine for a couple of days or so I thought. Then I called Wells Fargo back and said when is my money going back in. 

I was transfered to differant people who all gave DIFFERANT stories to me. One tried to say it was never taken out, I know it was!! One said it was already back, nope I can add and subtract it was never put back in!! At that point Claims people became rude and nasty to me. When I said the bank has made a big mistake .I want my money back into my checking account. " This is from my XXXX XXXX XXXXXXXX XXXX. If you do not give it back I am reporting Wells Fargo as it is illigal by Federal law to steal a person 's XXXX XXXX money!!! " ( Personally I feel this is a computer glitch issue. XXXX did get the money .BUT after I did the cancelation of my 2 orders. 

**** They gave me the Return Authorization XXXX XXXX for XXXX AND XXXX for {$17.00} totals ... {$68.00} That Wells Fargo owes me !!! **** I am a XXXX XXXX XXXX XXXX XXXX XXXX I do not do online banking. But I do use the Automated System that you call on the phone to balance my acct. 

*** At first it said about my 2 withdrawals coming out of my account the {$51.00} and the {$17.00} and the Pending credits back. 


BUT ... Then after I spoke with the nasty Supervisor. She did somthing that deleted the transactions coming out of my acct and the Pending credits going back in!!! 

I recieved a letter today XX/XX/XXXX th that they closed the case on XXXX XXXX XXXX XXXX. Like XXXX XXXX after I opened it!!! 

I am a XXXX XXXX XXXX XXXX with only a XXXX XXXX XXXX XXXX to live on. My {$68.00} is alot of money to me and I need and want MY money back into my checking acct. 

Some very illigal things have been done to me surrounding this Claim and I want it fixed.!!! 

I have been with Wells Fargo for XXXX XXXX and had my XXXX and XXXX direct deposit with WF for many years. In the past the claims depts has been very nice and helpful to me. But in the last XXXX  years I do not know what is going on with my bank. They are really going downhill. 

Why does WF want to keep my {$68.00}. ( Gosh we are not talking about a mistake of 1000s of dollars. ) Just XXXX after all. But it is MY money and I want it back into my checking. 
I run out of money to even buy food by beginning of 3 rd week of the month each month XXXXThen I must go to XXXX XXXX. And the bank steals my {$68.00}.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation