Consumer complaint received 2026-03-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: PLANET HOME LENDING, LLC
State: AL

Complaint narrative:
The company is well aware of what happened and this should be considered XXXX. I lost my job because my XXXX XXXX XXXX from XXXX so I spoke to Planet Home Lending about a forbearance agreement after I had done a ton of research on my own about the process and spoke with agents with their XXXX department numerous times about the process and the repayment process. I did not want to do anything to affect my credit score as I had worked really hard for the past XXXX years to get my credit score up. I was told that if it did it would only be a small amount and probably not at all so long as I was current before the forbearance period and after the forbearance period. Before I agreed I spoke with them XXXX last time and discussed the repayment options available and their XXXX explained to me which options would be available and how that processed worked. I then told her which option I would choose for repayment. She never said XXXX word about me not having a choice about repayment or that if I did not pay the total amount owed on the last day of the forbearance agreement that my account would be reported as delinquent for all those months to the credit bureau. Had I known this I would have never agreed to this arrangement. I never missed a payment before this forbearance plan and have not missed XXXX since the forbearance plan stopped. This is being reported on my credit report as delinquent over XXXX days and dropped my credit score almost XXXX points. The first payment I made after the forbearance plan ended was applied to the first month covered under the plan and reported as XXXX plus days delinquent on my credit report. Second month payment same thing XXXX days delinquent. This has decimated my credit and I would never had agreed to this under these terms. I never even received the forbearance plan documents until XXXX months after the plan started. When I called like the third time to speak to someone about the repayment plan that i agreed to, I was told that the repayment plan did not exist and that I would not even be offered a repayment plan until XXXX- this was in XXXX. What?? This is the first I am hearing of this. Their answer- I am already delinquent they can just proceed to foreclosure. Which I believe is their goal and why they XXXX me in the first place- this can't be legal and I bet I am not the only person they have done this to. How would I be able to pay a lump sum amount on the last date of the forbearance when I had been out of work- when were they going to tell me that?? They knew exactly what they were doing to me and lied to me the entire time. Knew I was worried about my credit score and never told me they would decimate my credit score with this plan. I believe they intended from the beginning to defraud me and that is why they did not tell me the truth and instead lied to me the whole time and also why I never received the paperwork regarding the plan until XXXX months after it started after I was already delinquent under the terms of the forbearance plan. How can they get away with doing hardworking people like this? Especially people that have never missed any payments at all?? This is so not fair.

Company response to consumer: Closed with explanation