Consumer complaint received 2025-05-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Valon Technologies, Inc.
State: GA

Complaint narrative:
I alreadyt I have new information about Valon Mortgage based on XXXX XXXX XXXX complaints so this is a new complaint. See below Subject : Formal Complaint Against Valon Mortgage Company PMI Errors, Escrow Abuse, and Targeted Exploitation of Vulnerable Homeowners LOAN NUMBER # XXXX Dear Sir/Madam, I am writing to raise an urgent and formal complaint against Valon Mortgage Company , whose conduct reflects gross negligence, deceptive accounting tactics, and targeted exploitation of both minority and elderly vulnerable homeowners in Georgia. 

On a recent call with Valon Mortgage, I was informed that my mortgage payment would increase by {$400.00} per month an abrupt and devastating change. Valon admitted that Private Mortgage Insurance ( PMI ) had not been included in my monthly payments during all of XXXX, due entirely to their own error. They are now attempting to retroactively charge me for the missed PMI, forcing me to cover the cost of their mistake. 

While they offered to spread the charges over three years, this would still result in higher monthly payments. I declined because I believe it is wholly unfair to financially burden a borrower for an error they had no knowledge of, and no control over. I also requested that the PMI be removed immediately but Valon denied that request explanation.

Whats most disturbing is that this appears to be part of a recurring and predatory pattern. After further research, I discovered that Valon
Mortgage has a long trail of complaints including at least seven cases filed with the XXXX XXXX XXXX in XXXX alone where they purchase mortgage loans and immediately raise borrowers escrow payments, citing PMI. These cases, like mine, often involve XXXX homeowners, XXXX individuals on fixed incomes, and other vulnerable groups, suggesting a deliberate targeting strategy that disproportionately harms those least able to fight back or absorb sudden financial shocks. Please see attached complaints from XXXX XXXX XXXX  these complaints are XXXX alone they have a lot of complaints regarding escrow accounts going up In addition, there are troubling signs that Valon is using accounting tricks such as income smoothing deferring PMI charges to shift income from one fiscal year to another for tax manipulation or investor optics. While such tactics may not be outright illegal, they undermine public trust, violate ethical standards, and raise serious concerns about regulatory compliance. 

This practice of artificially lowering payments in year one and spiking them in year two sets up borrowers especially the XXXX XXXX XXXX to default or face foreclosure, a deeply immoral and destabilizing outcome for homeowners and neighborhoods alike.

I urge your offices, the media, and regulatory agencies to launch a full investigation into Valon Mortgages servicing practices and ensure that they are held accountable for their actions. Georgia homeowners deserve transparency, honesty, and protection from companies that prioritize profit over people. 

Thank you for your time and attention. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX CC VALON MORTGAGE, INC XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX XXXX XXXX Valon.com. 
XXXX XXXX

Company response to consumer: Closed with explanation