Consumer complaint received 2025-03-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Bridgecrest Acceptance Corporation
State: GA

Complaint narrative:
I am writing to dispute the accuracy of a repossession account reported by Bridgecrest Acceptance Corporation. The account has been incorrectly reported on my credit report, and I am formally requesting that it be thoroughly investigated and corrected or removed. 

In order to ensure full transparency and compliance with applicable laws, I am requesting that Bridgecrest Acceptance Corporation provide the following documentation within 14 days of receipt of this notice : Complete and Original Alleged Promissory Note : The signed agreement that outlines the terms of the loan and any related financing documents associated with this account. 

Account Transaction History : A full account statement showing all transactions, payments, and adjustments made to the loan, including any default or acceleration notices sent. 

Required Default or Acceleration Notices : Copies of any legal notices of default or acceleration of the loan, as required by law. This will help me determine if due process was followed when reporting this account as in default. 

Notice of Sale Document : The official notice of sale for the repossessed vehicle, including the sale date, the sale amount, and how the proceeds were applied to the outstanding balance. Under XXXX Article XXXX, the sale must be conducted in a commercially reasonable manner. 

Calculation of Surplus or XXXX XXXX : A detailed explanation of the surplus or deficiency balance remaining after the vehicle sale, including all calculations. If the repossession resulted in a deficiency, the law requires that I be notified of the amount owed. 

Additional Finance Contracts : Any and all other finance contracts or documents associated with this transaction that would provide further insight into the terms of the loan and its fulfillment. 

Buyer 's Guide and Purchase Order : A copy of the buyers guide, any purchase order, and any related documents from the original transaction, including disclosures regarding the vehicles condition, warranties, or any applicable terms.

I am invoking the following laws to support my request for immediate resolution : Fair Credit Reporting Act ( FCRA ) Section 607 ( b ) : Under the FCRA, credit reporting agencies must ensure that information reported is accurate, complete, and up-to-date. The information currently being reported regarding this repossession is inaccurate and may be incomplete, as I have not received the necessary legal documentation required for verification of the account.

UCC Article 9 Secured Transactions : Under UCC 9-610, repossessions and sales of collateral must be conducted in a commercially reasonable manner. I am requesting proof that the repossession was handled according to these requirements, including details of the sale and the manner in which it was executed. Without this proof, the information on my credit report may not be valid.

Georgia Code Title 10, Chapter 1, Article 6 : Repossession and Default ( O.C.G.A. 10-1-36 ) : In Georgia, repossession and the sale of collateral must follow specific legal requirements. Under Georgia law, if the lender repossesses property due to default, they must provide a Notice of Default and Notice of Sale. Additionally, the sale of repossessed property must be conducted in a commercially reasonable manner and must be documented accordingly. I am requesting copies of these documents to ensure that the repossession and sale were handled in compliance with Georgias statutory requirements.

Georgia Code Title 10, Chapter 1, Article 6 : Disposition of Repossessed Property ( O.C.G.A. 10-1-36 ) : Georgia law also requires that after the repossession of collateral, a Notice of Sale be sent to the borrower, and the lender must inform the borrower of the disposition of the collateral. The lender must also provide an explanation of the surplus or deficiency resulting from the sale. I am requesting all related documents to verify that the sale was conducted properly and that any remaining balance or deficiency was accurately calculated and communicated to me.

Fair Credit Reporting Act ( FCRA ) Section 605 ( a ) ( 5 ) : Under this provision, negative information, such as a repossession, must be updated accurately. If it is found that the repossession and subsequent reporting are incorrect, this information must be deleted from my credit file.

State Law Georgia Law on Repossession Procedures : Under Georgia law, a secured party must comply with specific requirements regarding the handling of repossessed property, including notifying the borrower of the right to redeem the vehicle and providing adequate notice of the sale. I am requesting that you verify whether these state-specific requirements were followed in this repossession and provide all supporting documentation that shows full compliance with Georgia law .

Bridgecrest is in violation of multiple laws set forth by Congress in regards to the following account ending # XXXX. 15 U.S. Code 1681a ( 2 ) ( a ) ( i ) states that the consumer report does not include information solely as to transactions or experiences ( payment history, charge off status ), between the consumer ( myself ) and the person ( XXXX XXXX XXXX ) making the report. Additionally, 15 U.S. Code 1681 s-2 ( a ) ( 1 ) ( A ) states that A person ( Bridgecrest ) shall not furnish any information relating to a consumer ( ME ) to any consumer reporting agency ( XXXX, XXXX, XXXX ) if the person knows or has reasonable cause to believe that the information is inaccurate. Bridgecrest can not collect on a discharged debt. This is now considered a certificate of indebtedness per the IRS and income can not be reported. The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting of this account inaccurate! I provided a screenshot from the IRS website. By Definition, the IRS Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate. I never received a 1099-C from Bridgecrest for the cancelled debt of { { { {$9700.00} } } } in order to file as ordinary income. Where is my 1099-C Bridgecrest is clearly writing off debt with the IRS without sending out 1099-C as required by the IRS for debts greater than { { { {$600.00} } } }. This is unsatisfactory! XXXX XXXX XXXX has been HEREBY PUT ON NOTICE that they are furnishing incorrect inaccurate information. In XXXX XXXX XXXX terms and conditions they agreed not to share my information with non affiliates. XXXX XXXX, and XXXX is not an affiliate of XXXX XXXX XXXX nor are they " bureaus ''. The only true credit bureau is the CFPB and they DO NOT furnish consumer reports as stated in federal law. I have a right to privacy and Per the Privacy Act of 1974 as a federally protected consumer I am now revoking any and all authorization I the consumer may have given you written, non written, verbal, and nonverbal per 5 U.S. Code 552a. Per the FCRA as a federally protected consumer I am now opting out of any and all authorization I the consumer may have given you written, non written, verbal, and non verbal per 15 USC 6802. I shall also point out their responsibility pursuant 15 U.S. Code section 1681s-2 ( a ) ( 1 ) ( B ) ( ii ) : ( a ) DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION 1 ) PROHIBITION ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. Please delete this from all credit bureaus.

Company response to consumer: Closed with explanation