Consumer complaint received 2025-12-09 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Fraud or scam — 
Company: Coinbase, Inc.

Complaint narrative:
Subject : Complaint Against Coinbase for Failing to Assist in Scam-Related Cryptocurrency Loss and Potential Facilitation of Fraud Dear Consumer Financial Protection Bureau , I am filing this complaint to report Coinbases negligence, lack of cooperation, and potential facilitation of fraudulent activity regarding a crypto scam that occurred in XX/XX/year>, during which I suffered significant financial losses. 

1. Summary of the Incident Shortly after I realized I was being scammed, I immediately contacted Coinbase Support to request : A freeze on the scammers receiving wallet Urgent review of the outgoing transactions Assistance to stop further transfers However, Coinbase refused to freeze the wallet or take any preventative action, despite the fact that the transfer happened through their platform and the scam was reported instantly. 

2. Coinbases Failure to Take Appropriate Action Coinbases response has consistently been : To deny any responsibility To claim blockchain transactions can not be reversed To refuse to freeze or flag the destination wallet To provide no meaningful support even when the situation was ongoing To delay communication for months This behavior effectively gave the scammer more time, increasing the difficulty of law enforcement efforts. 

3. Lack of Transparency & Investigation Coinbase has : Refused to disclose whether the scammers wallet is associated with known fraud Provided no updates on the destination wallet status Taken no measurable steps to protect users from the same scammer Failed to provide helpful records to me as the victim This raises serious concerns about whether Coinbase follows proper XXXX, fraudmonitoring, and consumerprotection practices. 

4. Coinbases Escalation Team Response ( Most Recent ) Coinbases Executive Escalation Team contacted me only to again state : They can not reverse transactions They can not identify the owner of the scammers wallet They can not help recover funds They will cooperate with law enforcement if asked This response ignores the fact that I contacted them immediately to request preventative action, which they refused.

5. Why I Request CFPB Intervention Coinbases conduct demonstrates : Negligence in handling scam reports Failure to provide timely consumer protection Failure to freeze suspicious activity Failure to act when warned in real time Possible violation of financial compliance standards I am requesting CFPB assistance to require Coinbase to : 1. Provide a detailed explanation for refusing to freeze the scammers wallet 2. Disclose what fraudmonitoring steps were taken after my first report 3. Provide full documentation related to the transactions 4. Explain their compliance procedures for urgent scam reports 5. Reevaluate my case for potential reimbursement based on their negligence 6. My Request I seek regulatory review of Coinbases handling of scam cases, including : Account restrictions Delayed communication Failure to act when fraud was actively ongoing Possible violation of consumerprotection obligations Coinbases unwillingness to assist customers in emergency scam situations enables fraud and leaves consumers unprotected. 

Thank you for your attention to this matter. I am prepared to provide all transaction IDs, email records, and law enforcement reports upon request. 
contact me free XXXX XXXX

Company response to consumer: Closed with explanation