Consumer complaint received 2024-11-03 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: CCS Financial Services, Inc.
State: FL

Complaint narrative:
Dear CFPB Complaint Department, I am submitting a formal complaint against Credit Collection Services due to its failure to comply with federal regulations under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681. This company is reporting false and unverifiable information on my credit report, causing severe damage to my financial reputation and blocking my access to necessary credit. Furthermore, Credit Collection Services has ignored my legal rights by failing to validate the alleged debt as required. 

Complaint Background : Credit Collection Services has reported a debt on my credit report without substantiation. In accordance with FCRA requirements, I have repeatedly attempted, including through certified mail, to obtain proper documentation and validation of this debt. Credit Collection Services has not provided any proof directly linking me to this debt, nor have they responded appropriately to my requests, which is a clear violation of FCRA and XXXX compliance standards. 

Specific Violations : Failure to Validate Debt : I formally requested that Credit Collection Services provide documentation proving that I am legally responsible for this debt, including any original signed agreements or contracts. Credit Collection Services has failed to produce such evidence within the required 30-day timeframe.

Obstructive Practices : Credit Collection Services has employed obstructive tactics, including providing incorrect contact information and refusing to engage in any dispute resolution process. These actions are clearly intended to deter consumers from exercising their rights under the law.

Reporting Unverified Information : Despite having no substantiated validation, Credit Collection Services continues to report this alleged debt to the credit bureaus. This act violates FCRA mandates and has caused a substantial and undue impact on my credit score, financial standing, and ability to obtain essential credit.

Request for Immediate Action : As Credit Collection Services has not complied with FCRA requirements and can not substantiate this alleged debt, I am requesting that the CFPB take immediate action to have this invalidated debt removed from my credit report within 30 days. I also urge the CFPB to investigate Credit Collection Servicess practices to ensure compliance with both FCRA and FDCPA regulations to prevent further consumer harm.

Next Steps : Should Credit Collection Services fail to take action on this matter or if the invalidated debt is not removed within 30 days, I will pursue all necessary legal remedies. This includes seeking compensation for the undue stress, financial harm, and hardship caused by their actions, as well as filing additional complaints with the Federal Trade Commission ( FTC ), relevant state agencies, and the XXXX XXXX XXXX XXXX XXXX XXXX. Their refusal to comply with federal law has resulted in significant and unjustified damage to my financial well-being, and I am fully prepared to pursue all available legal options. 

I am requesting the CFPBs immediate intervention to enforce compliance and protect consumer rights. Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief