Consumer complaint received 2026-03-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: CA

Complaint narrative:
b'Ive been looking into this for a while so I had a referral from a friend off of XXXX and I was reluctant before I purchased. I called talk to a female on the phone. I did not catch her name. I asked her about the packages. She gave me two packages and I got a XXXX discount for a referral from XXXX to XXXX on the 15 mg package she never told me I would be starting at 2 1/2 mg like everybody else. She also said I had a 24 hour window to cancel so she talked me into buying the XXXX package not their XXXX so said go back to the website and purchase this package and youll be getting the 15 mg and you will lose weight faster. Well I went ahead and did that and then the checklist started happening on their portal that I was approved doctor approved waiting on prescription to be shipped so I immediately started wondering no ones told me what milligram so I got on this chat and it took about 15 to 20 messages of smoking mirrors and lies in deceptions are clearly bait and switch tactics so finally she said everybody starts at 2.5 mg and I said immediately cancel my order refund all money after I was told I could cancel within 24 hours. I didnt even know at that point, I was set up on a subscription where its a minimum two months. No one told me that I even asked and she goes well. If you cancel within 24 hour window youre fine was that being said they fought me too and nail on that subject of refunding my money they finally canceled the subscription after already contacted my credit card company and disputed the charges and then my credit card company you know put a temporary credit on my credit card then they pulled it back when they received documentation apparently on the XXXX XXXX, that I was never notified about they said they notified me by mail. I have not received one letter of the dispute or the outcome and I called in. I got to run around for my own credit card company discover so I have received emails from the XXXX company saying theyve canceled my account but theyre not refunding my money. I dont have a product and my credit card company is standing by their side was saying I got online and purchased an item and I didnt go through their procedures with the doctor. I was automatically approved because they dont have you speak to a doctor apparently what Ive gone through now with multiple situations so the first thing is again now that I submitted more documentation with my credit card company that theyre still standing by XXXX and theyre charging me for an item. I have not received let alone an item that I canceled and they have not shipped and the deception of the milligram dosage and charging a higher premium for the lower dosage when everybody starts at 2.5 mg so then I went ahead and asked my friend that referred me shes paying for XXXX a month since July and still on 2.5 mg. This company is Classic bait and switch XXXX XXXX and now discover it sure feels like Discover is in this baiting switch fraud scam with XXXX so at this moment, I uploaded more documentation securing on my behalf let alone I have not received any merchandise from this company, XXXX XXXX because I believe theyre truly a fraudulent company and now my credit card company is supporting them and my XXXX charge that I canceled within their 24 hour window but theyre standing behind the fact their website says you cannot cancel for two months and its a reoccurring charge, but the account has already been canceled and no refund has been issued. Nothing has been mailed to myself. Theres no tracking upload. Theres no anything I dont have a product that I paid for and discover it is telling me I lost my dispute twice now.'

Company response to consumer: Closed with explanation