Consumer complaint received 2023-12-27 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Paypal Holdings, Inc

Complaint narrative:
I`ve been using PayPal XXXX XXXX ( XXXX XXXX to XXXX to pay for goods I bought at XXXX XXXX 
In XXXX I purchased XXXX through PayPal from a broker using my XXXX ( XXXXXXXX XXXX XXXX XXXXXXXX ) bank account. 

How it worked is the following, I topped up my PayPal account and linked this account to the broker, then when my buy order was closed and completed I received a detail to the purchase as this was the product I bought. 

I made several purchases, the very first was buying XXXX at {$1.00} per piece, after which it went up to XXXX XXXXXXXX each, and then suddenly dropped to pennies and below and I kept purchasing it. I bought thousands of them, like tens of thousands. 

After XXXX started pumping suddenly I got blocked from my PayPal account and even received calls from their agents asking me for my registered number and also received questions about those messages and the codes they contain. It was an XXXX woman who called and since I hadn't provided her with my registered number for the account and because it was invisible even to me, although I knew and know the number now called them immediately to block the account and questioned them why their representative looking into my messages. They blocked the account and ever since I wasn`t able to access it. 

Until, last week when somehow I managed to log in and see that the whole thing was wiped clean, they removed my bank account from my PayPal account and the transactions are not available anymore. 

I immediately contacted their support team to see what was going on and why that information was unavailable to me. They told me that they only keep financial data for up to 7 years, but since this wasn`t their data, but mine including my investment details I asked them to restore it for me as I know corporations are to keep such data for around 30 years if not more. 

They refused to help and kept telling me, that they didn`t have anything for me older than 7 years. So, I reported them to the FTC and the FBI for deleting my XXXX private keys and for removing my bank account from it. 

Bear in mind that to remove the bank account I would have to know and receive a verification code to a phone number I had no access to since XXXX. As I might have mentioned earlier I knew the number but it was invisible to system users as well including me. 

So, now I need someone with a relevant authority who can help me retrieve those financial details. As, back then I was told that these formations were not to be deleted. I wrote some of them down and tried to delete them, and I was told by a PayPal assistant that those can not be deleted because they are system messages and they relate to certain transactions. 

And, now I am being told that they are deleted and can not be retrieved. Again, I am talking about thousands of XXXX private keys well above XXXX of them, but many more that are mine and they refuse to have me access to them. 

Not entirely sure what is going on there, but from where I am standing, and what I have experienced it looks like someone from the board of authority found out about them and they took ownership over them or possibly hid them somewhere for later use. 

So, I am kindly asking for help to help me recover my property from PayPal.

Company response to consumer: Closed with explanation