Consumer complaint received 2025-10-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: IL

Complaint narrative:
I opened a checkkng account with fifth third bank online on XXXX XXXX. During the process of me opening the account i didn't receive any error message or any update about the account that needed my immediate attention after i submitted all of my credentials and identification information through the online application all of the information i provided on the online application was accepted and no further information was needed the account was open successfully i was immediately prompted after the account was successfully open to deposit funds into the account immediately by the bank fifth third which i did upon request via email from fifth third bank after i deposited money into the account fifth third bank prompted me via email to now register and open fifth third mobile banking app to track my money and my transactions and also transfer money in and out of the account and i also did this successfully without receiving any error message or being advised to provide more information ... After i successfully did everything prompted to me by fifth third bank i was under the impression that my account was fully verified and no other information was needed so i started making transactions through my mobile banking app days after depositing money until my account after i tried to transfer money out of the account fifth third bank put a block/hold on my account days after me successfully opening the account online with no issues and also depositing money into the account due to my identification information not being fully verified which is unacceptable because fifth third bank did not email me this prior to accepting my identification information online and letting me open the account and also not providing that i also needed to go into a branch to verify myself before opening the account or doing the opening process of the account they let me open the account with the information i provided and did not state any discrepancies in my identification information so i was under the impression that my information was fully verified due to me being able to successfully open the account and add money into the account and also opening the mobile banking app .. now fifth third is requesting me to go in to a branch which i stated there is no branch near my location and that i won't be able to go in fifth third bank is now withholding my funds in an account that was already verified and successfully open and stating that i won't be able to close the account and received my funds that are in the account even after fifth third close the account the funds will go into fifth third holding until i come into a branch this was told by fifth third fraud department which XXXX XXXX because fifth third let me open this account successfully with the information i provided them during the opening application for the account and i want to close the account immediately and receive my funds immediately upon closing the account i also provided to fifth third bank that i am able to verify myself by providing bank statements and my identification via online link do to me not being in the area of any fifth third bank. Fifth third bank is not giving me any other options to get my funds out of their account that is not fraudulent and is rightfully mines they are holding legitimate money that is rightfully mines i demand fifth third bank to release my funds to me a via check nd close the account immediately.

Company response to consumer: Closed with explanation