Consumer complaint received 2026-06-02 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Indicated you were committing crime by not paying debt
Company: ProCollect, Inc.
State: GA

Complaint narrative:
I am filing a complaint regarding a debt collection account that contains inaccurate and unverified charges, as well as the collectors failure to properly respond to my dispute and provide meaningful access to account resolution. I previously submitted a written dispute requesting validation of the alleged debt, including documentation supporting each charge being reported. The disputed items include a {$500.00} replacement fee processing charge and an electric utility charge that I had already paid prior to the account being placed in collections. Additionally, I paid my rent in full for the month of XXXX, and I am attaching supporting receipts confirming full payment. I am also attaching proof of payment for the utility charges included in this dispute. Despite my written dispute and submission of supporting documentation, I have not received a full or meaningful response. The collector has failed to provide documentation showing that I agreed to the {$500.00} fee, that I was properly notified of this charge prior to it being assessed, or that it is supported by a fee schedule or written agreement. Additionally, the electric utility charge remains included in the balance despite proof of payment being provided. After my initial complaint submitted through the Consumer Financial Protection Bureau, the company responded only with a phone number to contact them. However, the assigned contact person is unreachable and does not respond to emails, including repeated attempts in which I forwarded proof and requested clarification. I have also been informed that the company can no longer access my account and that only one specific individual can handle it. Despite this, I have provided my email and attempted repeated communication, but the assigned individual has not responded. As a result, I have been effectively denied meaningful access to dispute resolution or account review, despite my continued good-faith efforts to resolve this matter directly with the company. I am requesting review under the Fair Debt Collection Practices Act, including 15 U.S.C. 1692c ( c ), which restricts further communication practices once a consumer disputes a debt, except in limited circumstances. The continued reporting and collection activity without proper validation, combined with the lack of accessible communication and failure to respond, raises serious concerns regarding compliance with federal debt collection standards. This account appears to be inaccurately reported and improperly validated. I request that the Consumer Financial Protection Bureau investigate the collectors failure to provide proper validation, their continued reporting of disputed charges, and their failure to provide effective communication or account access for dispute resolution. I am requesting that the account be removed as it is not valid and that all inaccurate information be corrected across credit reporting agencies.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation