Consumer complaint received 2025-05-17 00:00:00
Product: Debt collection — Medical debt
Issue: Communication tactics — Frequent or repeated calls
Company: CHRISTUS HEALTH
State: TX

Complaint narrative:
Had a XXXXXXXX XXXX on XXXX to remove a XXXX  XXXX. As part of post surgical follow up had a XXXX and XXXX performed on XXXX as well as a post surgical follow up ( including XXXX check ) with the surgeon on XXXX. I am an uninsured cash pay patient. 

Received a bill dated XXXX for {$58.00} for the XXXX XXXX and XXXX. Paid that bill in full XXXX. 

At the XXXX post surgical visit I requested, received, and paid in full a Good Faith Estimate in the amount of {$100.00}. 

On XXXX I received a bill for {$100.00}, indicating {$58.00} for the XXXX XXXX and XXXX and {$51.00} for the XXXX XXXX check. I wrote a letter in response and mailed it XXXX. 

On XXXX I received another bill, again for {$100.00}. As I had not received any response to my XXXX letter I did not respond. 

On XXXX I received a " Past Due '' notice for {$51.00} for the XXXX check. Still no response to my XXXX letter. 

On XXXX I received a letter from XXXX, the Collection division for Christus Health, indicating an amount due of {$58.00} ( presumably the XXXX and XXXX ). I wrote a letter of response and mailed it on XXXX. 

On XXXX I received a " Precollection Account Notice '' for {$51.00} ( presumably the XXXX check ). I wrote another letter of response and mailed it XXXX. 

On XXXX I received two phone calls and a voicemail from XXXX. I called back that same day and told XXXX ( she declined to give any additional identifier ) that I'd already paid in full and I'd written them three letters, but had never received any response. She could not explain the three different amount I'd been billed. She said she would note on the account that I'd mailed them 3 letters. 

On XXXX I received another letter from XXXX, stating that they'd done everything possible to work with me but claiming that I'd been unresponsive. I wrote them a fourth letter, mailed XXXX, explaining all and pointing out that it was them that had been completely unresponsive. I further wrote that any further non-substantive contact would be considered harassment and would result in my filing a complaint with the CFPB. 

On XXXX I received another phone call and voicemail. I returned the call and spoke to XXXX, who said she was the same XXXX I'd spoken to on XXXX. She again claimed they had not received any of the 4 letters I'd mailed them. 

On XXXX I called again and spoke to XXXX XXXX. I asked for explanation of the varying billed amounts and she stated that the only amount due was the {$58.00} for the XXXX XXXX and XXXX. I told her that I was holding in my hand the bill and payment receipt for that amount. She told me to scan and email those to her. I did so ( 6 minutes after our call ended ), requesting her to confirm receipt and to clarify that my account was paid in full. And, of course, I've received no response, again. 

I just tried to attach all of the documentation but the file is too large and exceeds the CFPB upload limit. Feel free to contact me and I can provide any/all.

Company response to consumer: Closed with explanation