Consumer complaint received 2024-12-06 00:00:00
Product: Debt or credit management — Mortgage modification or foreclosure avoidance
Issue: Confusing or missing disclosures — 
Company: Lennar Financial Services, LLC
State: NV

Complaint narrative:
LENNAR MORTGAGE LLC AND XXXX XXXX XXXX  ( ONE IN THE SAME COMPANY ) SHOULD BE INVESTIGATED FOR THEFT AND MISCONDUCT MISLEADING THEIR CONSUMERS ABOUT THEIR HOMES AS THEY PRETEND TO ASSIST WITH GOVERNMENT PROGRAMS THEY CAN OFFER IT'S CUSTOMERS. Mean WHILE PLAINING TO SCHEME AND STEAL THEIR CUSTOMERS ' HOMES. 
My Home has XXXX XXXX in XXXX rate ... Why would they want to steal my home?!! I was misled by
LENNAR MORTGAGE LLC AND XXXX XXXX  XXXX promising to act upon requests for mortgage modification within a a specific amount of time and they failed to do so ; b. LENNAR MORTGAGE LLC. And XXXX XXXX  XXXX. 
mislead me with false assurances that my home would not be foreclosed when the request for modification was pending, at the same time THEY filed XXXXXXXX XXXX without sending me proper notices and lying to me advising me they were close to a modification for me. If you don't belive me let 's request phone records.

LENNAR MORTGAGE LLC and XXXX XXXX  XXXX were scheduling auction dates, and trying to sell my home from underneath me while assuring me approval for my Modification was almost complete.

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c. LENNAR MORTGAGE LLC and XXXXXXXX XXXX XXXXXXXX. 
misrepresented that I must be in default or Foreclosure on my mortgage to be eligible for modification or other repayment options when, in fact, change of income is enough for a borrower to qualify for modification or other repayment options.

d. LENNAR MORTGAGE LLC and XXXX XXXX  XXXX. 
failed to Communicate the process by which a borrower may apply for an available foreclosure prevention alternative and the deadline for any required submissions to be considered for the foreclosure prevention alternatives.

LENNAR MORTGAGE LLC and XXXX XXXX XXXX Failed to provide me with any updates regarding their plans to file for foreclosure against me. I only found out about the foreclosure when I logged on to this portal to check their response to a complaint I filed on XX/XX/year> case # XXXX concerning stall tactics on my modification request. I noticed they included a copy of a XXXX  with a timeframe to respond of XXXX before they plan to sell my home.

I was never served any notices with a server or via certified mail from the mortgage companies. based on what I was told by many representatives of the company I was close to my loan modification approval. I just need to change some dates on documents, and initial places where there was no place to initial indicated. The request just didn't sit well with me. I was wondering why I was asked to make such changes, why was this modification taking so long? then it hit me LENNAR MORTGAGE LLC and XXXX XXXX  XXXX were not trying to assist me as promised They were stealing my home right from under my eyes. That's when I decided to go public with my complaints.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation