Consumer complaint received 2025-06-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Loan sold or transferred to another company
Company: ALLY FINANCIAL INC.
State: NJ

Complaint narrative:
Subject : Ally Financial Refusal to Provide Loan Documents, Misdirection, and Possible Consumer Rights Violations I am filing this complaint due to repeated and ongoing misconduct by Ally Financial and its associated departments and agents regarding a vehicle loan I voluntarily surrendered in XX/XX/year>. Despite numerous requests, Ally Financial has failed to provide me with a full copy of my original signed loan agreement and any associated personal guarantor documentation. 

Here are the facts : I originally obtained this vehicle loan through Ally Financial under my business name. At the time of signing, I explicitly informed the dealership that I would not proceed if it required a personal guarantee. 

Due to medical issues, I voluntarily surrendered the vehicle last year. The vehicle was auctioned, and Ally later classified the loan as a charge-off. 

Since then, Ally Financial has claimed that the debt was transferred or sold but refuses to confirm who it was sold to. 

I have spoken with multiple departments at Ally Financial, including Customer Service, XXXX XXXX, and Asset Recovery, each of which redirected me without providing answers. 

During one of the recent calls, I was transferred to a company called XXXX XXXX without being informed in advance. I asked XXXX to confirm their identity, and they only stated, If Ally transferred you to us, then we are XXXX. They refused to give me their full contact information or confirm that they legally own the debt. 

Furthermore, Ally Financial has failed to confirm whether they still retain my original loan agreement and guarantor documents on file, despite my repeated formal and verbal requests. Under federal law, they are required to retain and provide such documents upon request. 


I believe Ally Financial, and possibly its partners or servicers, are engaging in deceptive and abusive practices, including : Obstructing my legal right to review documents I signed Failing to clearly identify debt purchasers or provide required disclosures Using misdirection and evasive tactics that create confusion and undermine my consumer protections This situation has caused me significant stress, and I am concerned that the original loan documents may have been mishandled, lost, or misused to force a personal liability that I did not agree to. 

I respectfully request that the CFPB investigate Ally Financial and its agents for : 1. Failure to provide legally required loan documentation 2. Obstruction of clear communication regarding debt transfer or ownership 3. Potential violations of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and Truth in Lending Act ( TILA ) I am also requesting : A full copy of my original signed loan agreement and any personal guarantee documents Clear identification of the current debt owner ( if applicable ) A formal investigation into this case Thank you for your attention to this matter. I am prepared to provide supporting evidence, a log of my communications, and additional details upon request.

Company response to consumer: Closed with non-monetary relief