Consumer complaint received 2026-06-23 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: AMERISAVE MORTGAGE CORPORATION
State: GA

Complaint narrative:
I applied for a cash-out refinance on my home with Amerisave Mortgage Corporation through Loan Originator XXXX XXXX XXXX XXXX XXXX. The agreed loan terms provided approximately {$120000.00} cash to borrower at closing with a 6.637 % interest rate. I paid a {$500.00} rate lock fee on XX/XX/year> VIOLATION XXXXINCOMPLETE INITIAL DISCLOSURE : Amerisave provided a Georgia acknowledgment of reeipt of Loan Estimate form for my signature that failed to include the loan amount or cash to close figures required under 12 CFR 1026.37. This violates RESPA 12 USC 2604 ( c ) and TILA 15 USC 1638 ( b ). VIOLATION XXXXFALSE CLOSING DISCLOSURE : On XX/XX/year>, processor XXXX XXXX XXXX XXXX # XXXX, delivered a Closing Disclosure stating I would recive only {$12000.00} cash at closing, a material variance of approximately {$110000.00} from the agreed terms. This violates TILA 15 USC 1638 ( b ) ( 2 ) and 12 CFR 1026.19 ( f ). VIOLATION XXXXWRITTEN ADMISSION OF FRAUD : On XX/XX/year>, after I questoned the discrepancy and stated my intent to file regulatory complaints, XXXX XXXX emailed me apologizing and admitting that the cash to borrower " should hve been a little under $ XXXX. '' This written admission confirms Amerisave knowingly provided a false Closing Disclosure in violation of O.C.G.A. A7-1-1013 ( 1 ). VIOLATION XXXXCONCEALMENT OF EVIDENCE : On XX/XX/year>, the same day as XXXX XXXX 's admission, my access to the Amerisave online portal containing loan documents was revoked. This constitutes a failure to maintain records and concealment in violation of RESPA 12 CFR 1024.38. I sent a qualified Written Request under 12 CFR 1024.36 ON XX/XX/year> demanding my complete file. VIOLATION XXXXFAILURE TO REFUND : Ona subsequent joint call, XXXX XXXX and XXXX XXXX ofered to either refund my {$500.00} or originate a new loan exceeding {$340000.00}. I elected t refund. As of XX/XX/year>, no refund has been received. Retaining fees for a loan Amerisave never intended to fund constitutes fraudulent or dishonest dealing under O.C.G.A. 7-1-1013 ( 5 ). I have filed with the Georgia Department of Banking and Finance and intend to file a claim against Amerisave 's surety bond. I request CFPB investigation, restitutio of {$500.00}, and statutory damagges under TILA 15 USC 1640. I wanted to note the for XXXX days I called and left messages for XXXX XXXX to call or reach out to me, because I needed answers concerning closing. XXXX was pushing hard for me to close, and while XXXX and I were on the phone talking he contacted XXXX XXXX XXXX on the phone by text and she responded back to hiim immediately. That led me to believe her not responding to me was intentional and that she was hoping the closing took place then sit back and receive almost XXXX in commission. Almost receiving the same amount of money I as a customer would had received if I closed. This is sickening that this kind of practice is going on in this mortgage industry. I am left thinking about how many innocent souls have been taking advantage of in this manner.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with monetary relief