Consumer complaint received 2025-06-14 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: CA

Complaint narrative:
Unauthorized transactions happened I emailed the company that processed the card payment they responded back with a name that was not mine and then I let him knows fraudulent and then that company online and also cash app the name on the receipt portions the legal name also keeps changing and it changed magically at the time with the unauthorized transactions when it happened which anybody can see So every time I submit a complaint with you about something getting canceled or paused something else gets paused every time once you guys inform me that they submitted a response is canceled or paused now I have multiple disputes that were done fraudulently that cash app knows that they're liable for just the name does not match the name on the card so they did not use proper security to ensure the transactions didn't happen so they keep pausing and stopping this also give them the police report number when my information and wallet and all the stuff is stolen so they're requesting that I do ID verification which I emailed little copy of my ID initially and that was fine from an old photo but also submitted them the receipt and I had to purchase my ID so I have to wait and with the real ID backlogs right now I can take a few months so they're trying to cheat their way out of the money I do verification does not needed for submitting a dispute it would be needed for withdrawal but not needed to continue a dispute and this is the third time they've already done this there's XXXX accounts both accounts they keep stopping them I disputed the transactions again today because they were paused today so I refiled a dispute today according to their customer service representative it was went through but no it didn't it still shows disputed so the definition of insanity keep trying the same same thing and expecting different results every time I submitted a complaint to you they do the same stuff cancel stop pause so XXXX of this month have a result for me so on the XXXX I want my money back all of it and when the company knows I don't have an ID at the moment because it was stolen that's what was even in the police report and I gave him the number they're trying to stall time so they can continue to dispute they have my receipt that is good enough the company 's committing fraud is getting old on top of that I tried to dispute today of a package that never came that was ordered in multiple payments something new and is never getting done they say a case number not a dispute number for staff or playing games so I will make a new complaint later with detailed information itemized from cash app accounts. Every time when he's a submit a date pause and dispute they got the screenshots from when the account was opened with that did not match my card so how is XXXX name for an online transaction how does that mean security for the name on my card are XXXX different names can you ask cash app how XXXX different names the legal names the one that has to be on the card and why they keep changing the names on the receipts the receipts the ones that they is the ones that they email you that has your legal name on it so why is it that there keep updating their system for a legal name and so also in the police report let it be known that there was a real camera placed outside where I would normally sit and didn't even notice it till after the stuff happened when made the police report so cash app is already got the information for my ID having to be replaced so they are putting on demanding ID verification just to continue a dispute when they know I don't have ID the ID verification is never been needed for a dispute so they're changing the stuff because they know they're at fault and they did not practice proper security on their protocols for purchasing of a done with their cards it's their fault their liability and they're making it harder and trying to do the exact definition of insanity this harassment is well documented so if you guys can please request the stuff to see if it matches the documents that I have if you can reach out to me via email I can upload all the stuff to prove they're harassment and the same time see if you can get all the records from them see if they match up their business practices hurting their consumers like me Like I told cash app I have a photo of my old id I can submit to him but I'm waiting for the new one to come they said it was fine before I just submitted the receipt and they said I'm verified but now they want more depositing of the dispute needs to stop and XXXX times now they positive and they will pass XXXX but not the other then they wait but it's always after I send them a complaint with you so now the disputes are all paused.

Company response to consumer: Closed with explanation