Consumer complaint received 2026-01-07 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with additional add-on products or services purchased with the loan
Company: SUNCOAST CREDIT UNION
State: FL

Complaint narrative:
TIMELINE SUMMARY AUTO FINANCING & DISCLOSURE FAILURES XXXXXXXX XXXX XXXXXXXX XXXX, FL | XXXX XXXX Complainant : XXXX XXXX Vehicle : XXXX XXXX XXXX Purchase Date : XX/XX/XXXX XXXX XXXX XXXX XXXX # : XXXX XX/XX/XXXX Sales Agreement I visited XXXX of XXXX XXXX as a senior, first-time car buyer and widow of a XXXX XXXX XXXX 

I clearly stated : Maximum purchase budget : {$20000.00} Needed detailed explanations due to lack of experience Sales agent represented that : Total price was {$24000.00} all-inclusive I would pay {$5000.00} down and finance {$19000.00}, though I was willing to pay in full. Sales agent advised better to get a loan even for just XXXX month. 

I relied entirely on dealership representations. 

XX/XX/XXXX XXXX & XXXX Execution I was transferred to the finance department.

Finance manager : Sold multiple warranty products using high-pressure tactics Stated warranties could be canceled anytime Represented interest rate would be 5.25 % No documents were explained. 

I was not informed of the total financed amount. 

I did not knowingly authorize financing exceeding {$19000.00}. 

XX/XX/XXXX Discovery of Financing Discrepancy After requesting hard copies of documents, I discovered : Financed amount : {$31000.00} Invoices and figures I never reviewed or approved This amount was never disclosed at signing. 

I experienced immediate distress and confusion. 

XXXX XXXX XXXX Attempts to Correct Sales management acknowledged discrepancies. 

I was redirected repeatedly between sales, accounting, and finance. 

Accounting refused to correct the deal.

Finance manager refused to provide a breakdown or cancel the transaction. 

I was treated in a hostile and dismissive manner. 

XX/XX/XXXX XXXX XXXX I signed warranty cancellation paperwork under distress. 

I was informed after the fact that : Refunds take XXXX weeks to be credited back to the lender This delay was never disclosed at time of sale. I was told I can cancel anytime The delayed refund caused temporary over-financing. 

XX/XX/XXXX XXXX XXXX XXXX to inflated financing and delayed warranty refunds : My credit score declined from its prior level from excellent over XXXX to good XXXX This harm was not caused by missed payments, but by dealer-controlled financing structure. 

XX/XX/XXXX Formal Complaints Filed Formal complaints submitted to : XXXX XXXX XXXX XXXX XXXX No meaningful resolution provided. 

XX/XX/XXXX Found that I was charged for reconditioning and certification, which materially influenced my decision to finance the vehicle and accept additional charges. Subsequent findings raised serious concerns that the charged services were not provided as represented XX/XX/XXXX Updated Complaint I submitted an updated complaint requesting full cancellation due to : Disclosure failures Financing manipulation Credit harm Loss of trust Due to the financial harm and unresolved nature of this matter, I have also submitted complaints to the Florida Attorney General and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Current Status : Transaction remains unresolved. 

Inflated financing and delayed corrections caused measurable credit damage. 
Undisclosed / inflated financed amount Loan documents not reviewed or explained Add-on products sold under false representations Refund delays affecting loan balance Credit score damage Dealer acting as agent of the lender I am a senior, first-time vehicle buyer and widow of a XXXX XXXX and I relied entirely on clear, accurate disclosures when entering this financing transaction. 

I am seeking CFPB review of dealerlender disclosure failures and resulting consumer credit harm.

Company response to consumer: Closed with explanation