Consumer complaint received 2024-02-08 00:00:00
Product: Mortgage — FHA mortgage
Issue: Incorrect information on your report — Account information incorrect
Company: U.S. BANCORP
State: MN

Complaint narrative:
Hello, I am sending this letter in regards to my accounts that I had with US Bank from XX/XX/XXXX to XX/XX/XXXX. I believe there is an error that I need to dispute in regards to the reporting of late payments on both my first and second mortgages. 

In XXXX XXXX XXXXXXXX, I went through a divorce that resulted in my ex-spouse being granted the property. He was to take over the payments starting XX/XX/XXXX, per the order of our divorce decree. He was to have refinanced or sold the home before XXXX XXXX  XXXX, which he failed to do so. Fast forward to the year of XXXX, he remained living in the home and paying the mortgage while still in my name. He lost his job at some point and the mortgage payments had to be deferred. There was a deferment schedule set up with the first mortgage so there should not have been any late payments reported to my credit on that account. In regards to the second mortgage, that one was set up on a deferment plan as well, however, I had contacted US bank a while back requesting the payoff amount to have that completely paid off and I was given a balance required to pay it off, but it was not disclosed to me that there was still a balance remaining because of the " deferment ''. When checking the accounts online, it showed that the second mortgage had a XXXX balance on it when that was not correct. I had to call US Bank again to see why I kept getting notices regarding the 2nd mortgage not being paid and in the meantime, it was reporting late payments to the credit bureaus when I was under the impression that the account was completely paid off. My understanding is that I was incurring late fees also because of this. 

I need these errors corrected and reflected on my credit report, as it is affecting me acquiring a new mortgage today. It was not my fault or wrong-doing that the 2nd mortgage was reporting late payments when it was not disclosed to me that after I requested to get a " pay-off '' amount that there was still a balance remaining. There should be a record of me having contacted US Bank for the pay-off request and then again asking why there was still a balance after I requested the complete balance to pay it off. That is unfair treatment towards me, and also after my ex-husband was to be making these payments per the court ordered decree. If I had requested the full payoff amount to have that account done and over with, I should have been given the full amount including whatever was deferred and not charged a late fee or had them report late payments to the credit bureaus. I feel that is fraudulent activity. Once I paid off what they told me it would take to have it completely paid off, I was getting notices that it was late. But when checking my account online, the balance said XXXX. That is very deceptive and negligent on their part.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief