Consumer complaint received 2024-06-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Fees or costs after closing
Company: WELLS FARGO & COMPANY

Complaint narrative:
Hello, I wanted to speak with you about Wells Fargo Bank. You are probably aware that they have been involved in several financial transactions in the past that were not ethical to say the least. You can XXXX this and also see the OCC and Financial conduct authority put a cap on its investment capitol. The OCC has recently began considering relaxing this cap but I am here to tell you that Wells Fargo Bank are still at their same unethical behaviour and are showing a complete disregard for ethics in fact. If they continue down this road then it is only a matter of time before the OCC or Financial regulator clamps down on them much harder. If you would like to know where this is all coming from or specific issues then you can contact me on my email address. I very much hope that someone will be in touch. This is an issue that needs to be dealt with. This is a question that involves ethics and the lack there of. If our large banks or companies have lost any regard of ethics than where does that leave the rest of us? We can not simply allow companies to behave like criminals and just say let 's focus on profitability and worry about any mistakes or wrong doing down the road somewhere. If a company like Wells Fargo makes a mistake then they need to at least have the decency to try and make some attempt to make it right before denying it. Wells Fargo took my house and I have all of the documentation showing what they did. I also showed them the lien which they overlooked with my name on it. The response from Wells Fargo was immediate denial! The ethical response would have been to say that they were very sorry for organising the purchase and sale of my family home and that they were going to make it right. This is how Wells Fargo bank has gotten into trouble in the past and how it will get them into trouble in the future. I offered to have Wells Fargo bank pay me for my share of the property even though I did not want to sell it. Now however it looks like this is going to involve court and lawyers etc. and go from a few XXXX XXXX to millions for Wells Fargo to eventually pay out. This is the same exact types of things that they have done in the past and it is all because of a complete lack of ethics. The issues then go from a somewhat small amount of money to a XXXX  amount of money. This again was while they could have settled it all initially if they would have simply had even a small amount of ethics. My grandparents left myself, my sister and my two cousins a property. We then agreed to give my sister legal guardianship of my grandmothers financial affairs so that she could make decisions which benefited my grandmother. I have a legally binding lien that says that she was not allowed to sell the property because it was still owned by the four of us. My sister abused this privilege and began making large purchases for herself and taking out loans against the property for herself. My sister then managed to get her name changed on the deed to her married name. She spelled her maiden name incorrectly on that document. My sister then decided to sell the property after my grandmother died. The mortgage was with Wells Fargo and the purchaser also got a mortgage through Wells Fargo. My lien was never found by Wells Fargo and they went on to transfer the property without my permission or compensation. I contacted Wells Fargo and mentioned that they might not have found the lien because my sister spelled her maiden name incorrectly. I also said that they must not have done their due diligence properly by asking my sister for ID which showed the correct spelling of her maiden and married name. Wells Fargo simply denied everything after a week and closed the enquiry even though I supplied them with all of the proof which clearly showed what took place and also my legally binding lien. 

Regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation