Consumer complaint received 2024-11-10 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Amsher Collection Services, Inc.
State: NY

Complaint narrative:
Within the last 4 months, an account with XXXX XXXX XXXX XXXX XXXX ) was opened by my mother. She was approached by someone at the supermarket advertising XXXX and who offered her a lower rate to enroll me as the account holder. 

My mother is XXXX and not adept with technology. She was quickly frustrated with the attempt to use the new equipment XXXX XXXX XXXX XXXX XXXX ) and immediately called to cancel the service and to arrange to return the new equipment. 

XXXX  continued to contact me about the account and we called them utilizing her account in order to address the issue. My account was closed and customer service notes were supposed to have been made on my account and hers noting that she was retaining her account at the address and closing mine, which was not active for even a month. 

The equipment provided for my account was not used longer than an hour tops, most of which was the time for me to set up the account. Because of this reason and the fact my mother is a long time customer of XXXX ( previously XXXX XXXX, since XXXX ), any payment was waived or so we were told by the customer support agent. 

Yesterday, while doing a routine check of my credit report, I noticed a collection amount on my XXXX credit report from XXXX XXXX XXXX, in the amount t of {$150.00}. The date for the debt was XX/XX/year>. No attempts by either XXXX or this collection agency were made at time of writing to collect on this debt or to verify its validity with me. 

This negative entry on my credit report XXXX have prevented me from being approved by XXXX XXXX XXXX XXXX for XXXX XXXX XXXX, which would have allowed me to pay off my credit card debt and improve my XXXX XXXX. 

Had we been told months prior that we would be required to pay some termination fee, my family would have paid it. My mothers payment history with XXXX is impeccable. Her account is under the name XXXX XXXX, at the same address as myself ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX ). 

Whether it was an error on the part of XXXX XXXX XXXX XXXX XXXX a failure of the customer service representative handling my mothers account and mine is irrelevant. I dispute this debt as I do not believe it to be valid. The account was opened for a brief time closed almost as quickly, with the equipment returned to a physical XXXX location in XXXX, XXXX 

Having called the company today, a dispute was opened under reference number XXXX. Prior to opening this dispute, it was noted that no customer service notes were found on my account. This is an omission that likely led to debt collection action being erroneously taken against me. 

I would greatly appreciate the help of the CFPB in sorting out this situation. As for XXXX XXXX XXXX XXXX and the XXXX credit bureaus, I would greatly appreciate the support of the CFPB and XXXX XXXX XXXX XXXX XXXX the situation and clearing my name of this debt. Thank you.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation