Consumer complaint received 2026-01-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: TRUIST FINANCIAL CORPORATION
State: NC

Complaint narrative:
I am filing another complaint regarding harmful and misleading transaction processing practices by Truist Bank that have occurred across multiple checking accounts and have resulted in inaccurate negative balances despite sufficient funds being transferred at the time of purchase. 

On multiple occasions, including most recently for transactions dated XX/XX/year>, I transferred funds from my Truist Joint Checking account into my another checking account in real time at the point of purchase. These transfers were made in the exact corresponding dollar amounts as the debit transactions and are clearly visible in my account history with matching timestamps. 

The transactions in question were PIN-based debit transactions, which require available funds at authorization. Despite this, Truist processed these transactions in a way that resulted in pending and posted negative balances, including a pending negative balance of approximately - {$250.00} on one checking account and a previously posted negative balance of approximately - {$570.00} on another.

Importantly, I do not have overdraft protection enabled on these accounts and did not opt in to any service authorizing transactions to post into a negative balance. Despite this, Truists system allowed transactions to be authorized and posted as overdrafts while ignoring the real-time transfers I initiated to cover those purchases. 

This practice is financially harmful and misleading. It effectively requires me to fund the same transactions twice : once when I transferred my own money from savings or joint checking account at the time of purchase, and again when Truist treats those same transactions as unpaid and creates a negative balance. The resulting account activity inaccurately suggests that I spent money I did not have, which is false. 

This is not an isolated incident but a recurring issue across multiple accounts, indicating a potential system-level failure in Truists authorization or posting process. Waiting for transactions to resolve overnight is not an acceptable solution, as this practice exposes me to repeated financial harm, potential fees, declined transactions, and reputational damage associated with inaccurate account balances.

I would also like to note that my prior CFPB complaint regarding a posted negative balance of approximately - {$570.00} has not yet been resolved. There has been no meaningful follow-up, no sense of urgency, and no resolution communicated, despite the seriousness of the issue and the clear documentation provided. 

The lack of timely response has allowed similar issues to occur on another checking account, resulting in additional pending negative balances. Transactions from XX/XX/year>XXXX  remain pending, which raises further concern about intentional or improper delays in posting transactions that disadvantage the consumer and prolong financial harm. 

This pattern reflects poor customer experience and inadequate safeguards against repeated errors. I feel taken advantage of as a consumer due to the continued delays, lack of communication, and failure to correct known issues. These practices undermine trust and create unnecessary financial and emotional stress. 

If this matter is not handled promptly, transparently, and with appropriate care, I will be forced to move my banking relationship to another financial institution. However, my primary concern is the immediate cessation of these harmful practices and correction of my accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation