Consumer complaint received 2025-07-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MO

Complaint narrative:
I am filing a formal complaint against Capital One regarding billing errors, failure to apply credits to my account, and ongoing inaccurate reporting with a Capital One account ending in # XXXX. I am disputing all current, past and future bills by Capital One under THIS contract. Up to this point in time, none of the Certificates of Indebtedness for this account have been credited to the account balance since the opening on XX/XX/year>. Furthermore, Capital One has failed to issue IRS Form 1099-C for any portion of the charged-off or forgiven debt, pursuant to 26 CFR 1.6050P. This suggests that the debt may have been discharged or otherwise satisfied yet no proper reporting or balance adjustment has been made, including returning overpayments made by me ( consumer ) in Federal Reserve Notes. A Federal Reserve Note is a debt note, and you can not use debt to pay debt. Under the Electronic Funds Transfer Act ( EFTA and 12 CFR 1005.11 ) institutions are required to properly credit consumers when payments and/or dividend credits are received. Furthermore, dividend-related credits ( such as those generated from Treasury coupons associated with the account ) were not properly applied or transferred to my XXXX XXXX Account XXXX This complaint applies to all past, current, and future billing errors under my account and my current contract with Capital One. I request a full investigation into why the account balance remains active if the obligation was charged off, for the issuance of a 1099-C for all debts since the opening of the account, an audit trail showing the application or use of any associated coupons or remittances that could generate credit, and the return of overpayments made in Federal Reserve Notes by me ( the consumer ). Capital One Financial Corporation is a financial institution by definition and I have the right to make sure my private information isn't shared. 15 USC 1681 section 604 ( a ) ( 2 ) states that In general, subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. Capital One Financial Corporation is the financial institution, and the Consumer reporting agencies ( XXXX XXXX XXXX XXXX  ) do not have my consent to furnish this information, and they surely do not have my written consent or permission. Any and all consent to XXXX XXXX XXXX or Capital One Financial Corporation whether it be verbal, non-verbal, written, implied or otherwise is hereby revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. Capital One Financial Corporation never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information ; Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than XXXX years. These accounts are an adverse item they are reporting again without my permission which is against the law. 15 USC 1681s -2 ( A ) ( 1 ) ( A ) states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 USC 1681 ( e ) states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of Section 1681 ( c ) of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX XXXX XXXX XXXX are not maintaining reasonable procedures. Per 15 USC 1666 ( a ) ( b ) Reporting ADVERSE credit ratings or standings on my credit report, Timing of Payment the credit reporting agencies can not report utilization to any 3rd party. TXXXX XXXX XXXX XXXX are all reporting utilization which is wrong. In addition, a closed account and charged off account can not report any past due balances per 31 CFR 903.5 AND 31 USC 3711. XXXX XXXX XXXX, and Capital One Financial Corporation are in violation due to furnishing consumer reports that contain information solely as to transactions and experiences between the consumer and person making the report which are confirmed by the records/accounts mentioned above. For such actions undermines the integrity of the banking system as the opinions of consumer agencies will greatly impact consumers credit worthiness and overall character. For doing such, this stifles the voice of the consumer which results in an imbalanced banking system which will be led by biased opinions of unauthorized records produced by the consumer reporting agencies.

I do not wish for the account with Capital One to be removed from my report, I request this account ending in XXXX be reinstated and the account status updated to Paid As Agreed, Never Late Status. I also request all Federal Reserve Notes paid by me ( consumer ) be returned to me once full credit is applied to the account.

Company response to consumer: Closed with explanation