Consumer complaint received 2024-03-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: NV

Complaint narrative:
On XX/XX/year>, I received my final check # XXXX from XXXX XXXX XXXX XXXX in the amount of {$4300.00}. 
On XX/XX/XXXX, I deposited the check at the ATM machine at the XXXX Nevada Branch of Wells Fargo Bank. 
On XX/XX/XXXX, I received an email stating the check was returned to Wells Fargo Bank and the reason was refer to maker. I also received a call from Wells Fargo Bank Fraud prevention, stating that this check, along with not being endorsed, had been altered. The lady I spoke to put me on hold, verified the check was good and deposited the funds into my account. The amount was now showing in my balance. 
On XX/XX/XXXX, I went in person to the XXXX Branch of Wells Fargo Bank to find out what was going on, and was informed that due to this check, my deposit availability was suspended, and my account was set to be closed on XX/XX/year>. Furthermore, I was going to be labeled a high risk for something that had nothing to do with me. 
I then withdrew all the available funds out of my closing account. Im told they were following their policies to close my account. According to the branch, I will have to move all my accounts to another financial institution.

I have been banking with this Wells Fargo Branch for nearly XXXX years. I have never had any major issues. I am very disappointed with the level of decorum used with us considering the banking relationship that we thought we had with Wells Fargo Bank. To put this kind of hardship on myself and my family is unimaginable, not to mention the financial disruption, and embarrassment this has caused us. It has been a huge inconvenience! It feels as though we are being discriminated against by Wells Fargo Bank for this incident that was not even our fault, but the fault of my ex-employer.

This type of situation brought upon us by Wells Fargo Bank not only forces us to seek a different financial institution, but also re-initiates our " length of banking history. Im afraid it will deeply impact our ability to take out a new business loan with a new financial institution, that we would have taken out with Wells Fargo Bank ( as we had a long-term relationship with this financial institution. ) I am also told ( and I pray that this is not true ) that this action taken by Wells Fargo Bank may also affect any accounts that we may open in the future. I also pray that this action does not affect our reputation in the small town that we live and work in, and will soon be opening a business in.

In closing, I would like to ask Wells Fargo Bank for a specific written response as to why exactually this check was declined, and for what specific reason. The emailed letter was very generic.

I would also like a follow-up from The Consumer Financial Protection Bureau as to the resolution to this matter, and its correspondence with Wells Fargo Bank .

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation