Consumer complaint received 2022-09-27 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: AMERICAN EXPRESS COMPANY
State: GA

Complaint narrative:
On XX/XX/2022, I, XXXX XXXX XXXX, beneficiary of the XXXX family trust estate, made a complaint on the CFPB website in regards to me discovering a billing error while looking over my American Express XXXX XXXX XXXX statement in the amount of {$2900.00}. In good faith, I brought this to American Express attention by mailing in a billing error dispute on XX/XX/2022. 

American Express response to this complaint stated that the amount reflected on the billing statement is the amount that I owe not the credit balance. I would like to know how do I owe an amount that has already been paid pursuant to federal law 18 U.S.C. 8 all obligations are covered by the United States, this includes all debts. Also if this alleged debt is owed why is it not reflected as a negative balance. A credit balance is a positive amount in excess of {$1.00} which the principal amount is clearly showing on this statement. American Express billing statement also states " a credit balance ( designated CR ) shown on this statement represents money owed to you. '' No where on this statement do you define an amount due. American Express is using the same verbiage to federal law 15 U.S.C. 1666d but is not following what needs to be done with the account which is crediting the amount back to my account and refunding any part of the amount to me each month. I've also noticed that the transactions on my billing statements I am being charged a finance charge but according to 15 U.S.C. 1605 a finance charge is the sum of all charges which is concerning because why is American Express not including every single charge on this statement in the finance charge and an even bigger concern is why is American Express defining the finance charge as something different. 

I made several request in my previous complaint which American Express failed to comply as well as ignored the other request. I will state again here, I would like to validate this debt and am requesting that American Express send me a full audit trail of my COMPLETE file, transactional history NOT bank statements, and accounting ledger that is authenticated by a secured party pursuant to U.C.C 9-102.

American Expresses stated that they can cancel and suspend my spending abilities at there discretion. American Express also stated that in their cardmember agreement I agreed to them being able to furnish my personal information to the credit reporting agencies. Both of these actions can result in a fine and up to 20 years of imprisonment pursuant to 18 U.S.C. 894. 

On, XX/XX/2022, I, XXXX XXXX XXXX, on behalf of my principal account XXXX XXXX XXXX, endorsed a bill by accepting all rights, titles and interest owed to my principal account and requested that the principal balance be paid on demand to the bearer. Included with a letter of instruction to XXXX XXXX, sent certified mail. It is on record that the letter was received and the receiver was given five ( 5 ) days to respond and has yet to respond. 

I, XXXX : XXXX, a natural person and of legal age, am the beneficiary of the principal account. I demand that my request are taken seriously.

Company response to consumer: Closed with monetary relief