Consumer complaint received 2026-04-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: SANTANDER HOLDINGS USA, INC.
State: IL

Complaint narrative:
I purchased a XXXX XXXX XXXX in or around XX/XX/XXXX. At the time of sale, the dealership did not clearly disclose the true annual percentage rate ( APR ) or the financial impact of the loan terms. I later discovered that the loan carries an interest rate of approximately XXXX %. Since then, I have made consistent monthly payments of {$850.00}. In consideration of my first payment was not supposed to have been due until XX/XX/XXXX I was given a first bill in XXXX XXXX also against what I was told at the dealership. According to the billing statements provided majority of each payment is being applied to interest rather than principal. For example : XXXX payment only provided {$160.00} to principal and {$690.00} to interest. XXXX payment provided {$160.00} to principal and {$680.00} to interest and XX/XX/XXXX payment provided {$210.00} to principal and {$640.00} to interest. Despite paying a substantial amount of money toward the loan and high car note of {$850.00} monthly, the remaining balance is still above {$31000.00} and I originally was not aware of the total of the car being this amount. This raises serious concerns about the fairness and structure of the loan. Additionally, I have made multiple requests -- for a complete copy of my retail installment contract and full payment history. To date, the lender has failed to provide these documents. This lack of documentation prevents me from verifying : * The agreed-upon APR and finance charges * The total cost of the loan * How payments are being applied I believe this may constitute violations of federal consumer protection laws, including the Truth in Lending Act, as well as deceptive and unfair lending practices. Additionally, I have made multiple requests -- including certified written requests for a complete copy of my retail installment contract and full payment history. To date, the lender has failed to provide these documents. Recently, I have also experienced issues accessing my online consumer portal as my login credentials are no longer working, which is preventing me from managing my account and making timely payments. This is extremely concerning, as I actively am attempting to stay in good standing until the situation gets resolved. There is an open case in Missouri Attorney General Office in which the company has not responded, and I am looking to file in the state I reside in to move this along since the MO atty General has not concluded the case yet either and I have reported this issue months ago. I want to clearly document that I am willing and attempting to make payments, but I am being hindered by the lender 's system and lack of access. I am concerned that this could be used against me to claim " nonpayment '' or to justify a " repossession ''. This situation raises serious concerns about : * Failure to provide required loan disclosures * Unfair and deceptive lending practices * Improper application of payments * Interference with a consumer 's ability to make payments In addition, the vehicle has had multiple unresolved defects since purchase, further compounding the financial hardship caused by this loan.

Company response to consumer: Closed with explanation