Consumer complaint received 2026-02-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: MA

Complaint narrative:
XX/XX/XXXX : Day of the incident XXXX XXXX XXXX I thought this was all click bait until later in the day XXXX XXXX XXXX XXXX XXXX received a text message & email from Current card ( Welcome to company ) XXXXXXXX XXXX received another text message & email from Current card ( Card ending in XXXX being added to a virtual wallet ) XXXXXXXX XXXX received another text message & email from Current card ( Asking if I was making a transaction of {$2000.00} ) # XXXX Received another message from Current card about sign-in information About XXXXXXXX XXXX, I realized that I was hacked and my information was stolen I called Current Card to report the fraud I did more investigation and realized that money was actually taken from my XXXX bank account via Cashapp to the Fraudulent Current Card aka XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX : I reported the fraud/theft to Cashapp, XXXXXXXX XXXX XXXX the local police department, federal authorities & credit bureaus XX/XX/XXXX : Current Fraud team reaches out to me via email. XX/XX/XXXX : Current company emails me to confirm the account was fraudulent. At this time everything seemed to be good to go ( Everyone was notified and my bank gave me back the money during the investigation ) XX/XX/XXXX : Cashapp reaches out and states my claim was denied and closed ( without me providing any information ) I called Cashapp and complained and they reopened the case XX/XX/XXXX : My bank XXXX re-withdraws the {$2800.00} I called XXXX ( completely surprised ) and inquire why the money was taken back out and they state Cashapp provided them with evidence that I was responsible for making the transaction. Ultimately I was told XXXX would not reverse the withdrawal and I would have to get it back from Cashapp. I called Cashapp and have been back & forth with them ever since. XX/XX/XXXX : I reached out looking for what documentation Cashapp is using to deny the claim ( I didnt receive anything ) XX/XX/XXXX : Someone tries to withdraw another {$2000.00} from my account via Cashapp ( they were not successful ) XX/XX/XXXX : I reached back out to Cashapp XXXX they reopen the case, I also stated via email at this time that I have supporting documents to prove this was fraudulent. XX/XX/XXXX : Cashapp responds that they are investigating XX/XX/XXXX : Cashapp emails and states my case is closed I called Cashapp and complained again that they had denied and closed the case without evidence from me. They assured me that the case was not closed and they would get back to me. XX/XX/XXXX : Cashapp denies the claim and closes the case again I called Cashapp again to have the claim reopened and finally get a representative that allows me to send them my supporting documents so they can send it to the investigating team. XX/XX/XXXX : Cashapp Support asks me to send the documents again XX/XX/XXXX : Cashapp sends me another email stating that the claim is denied and the case is closed. XX/XX/XXXX : I reach out to Cashapp again to request documentation on how they made their decision to deny my claim and close the case.

Company response to consumer: Closed with explanation