Consumer complaint received 2025-03-13 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Paramount GR Holdings, LLC
State: TX

Complaint narrative:
b'Complaint to the Consumer Financial Protection Bureau\n\nI am a XXXX XXXX XXXX XXXX  taking care of myself in an attempt to live peacefully and without stress.\n\nGood Leap financial institution has been very abusive and continually harassing. Their address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My account number is XXXX XXXX XXXX The phone number XXXXThey have caused my XXXX XXXX  to continue to rise as well as issues with XXXX while continuously wondering if they got my payment, adjusted my early payment and if they will stop harassing  me.\n\nIn XXXX XXXX, I secured a loan through Goodleap in order to finance a furnace replacement. The first payment was to be due in XXXX XXXX XXXX XXXX  in the amount of XXXX was receiving calls from Goodleap almost daily i. XXXX and part of XXXX. They never left messages. I called back on one occasion to determine why they were calling.  At this point XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX where  I had been in a daily basis due to her XXXX I was usually there on average of 7 hours for at least one month.  I told the agent on the phone to call me on a specific day and time so that I could  speak with her. She agreed.\n\nI never heard from her. No message of any kind was left either via phone call, text message or email.\n\nI made my first payment in XXXX XXXX  to stay ahead of my payment obligation. On XXXX XXXX XXXX I made my second payment. My payments are not due until the XXXX  of each monthXXXX XXXX, I received reminders about my upcoming payment even though I had already sent my payment on the XXXX XXXX XXXX XXXX I received text messages and email messages about a missed payment.\n\nWhen I first received a call about a missed payment, the agent, on or about XXXX XXXX XXXX XXXX XXXX verified that my payment was received ahead of the due date and the payment in XXXX was credited towards the principle. She also said that I should only pay when the payment is due because it seems to create issues with my accrued interest with regard to the loan. She then stated that she would make the credit adjustment which could take 5 to 10 business days. She also stated that she would place a note in my file so that I would not receive any more calls on the matter.\n\nI have now received several more calls including today. The representative asked me to verify my information after introducing himself. He had used a fake local number to call and hide his identity and the company from which he was calling. He said that he was calling about a missed payment. I told him in essence that he needed to read the notes in my file and that I had not missed a payment. I insisted on speaking with a Supervisor. When he transferred me, he lied and \n\ntold the supervisor that I refused to verify my information. I was on the phone as I heard him tell the supervisor that I had refused to identify myself and verify my information. These are the kind of people that work at Good Leap. They have no morals. It is frightening to think about what they are like if I had actually missed a payment. XXXX XXXX XXXX XXXX XXXX XXXX XXXX these are the kinds of people who have questionable backgrounds. If they will lie in any instance, they will do other things as well. I have no idea what has been recorded in my file. I do have a recording of the calls that I have received or made to Good Leap. \n\nI believe that a good measure to determine what these people have said to me and the tone in which that have used to communicated with me should be reviewed as well as any notations in my file.\n\nI spoke with a "supervisor", who said her name is XXXX (not sure how to spell it). She repeated the same thing about not calling me again with regards to late payments. My retort was that I had been told that the many times that I have called to complain about the continued harassment.\n\nI told her as I told the previous agent at the end of XXXX or the beginning of XXXX that I would be filing a complaint with the CFPB. My statement was ignored as if they did not believe what I was saying. I also expressed that I was very tired of the constant calling, emails and text messages that are not warranted at all. My payments are on time as due in the financial contract. There is not cause to contact me.\n\nIf I may, my remedy punishment for these people is 100% forgiveness of my loan with regard to the furnace that was installed in my home in XXXX XXXX The original loan is XXXX Because the harm to me was to my XXXX XXXX XXXX XXXX I am asking for punitive damages as well.\n\nIt is not fair for them to destroy my peace for absolutely no reason.\n\nTheir communication tactics are horrible, They keep calling, texting and emailing me about payments that are already made and received by their company.'

Company response to consumer: Closed with explanation