Consumer complaint received 2025-05-14 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Peer Advisors, LLC
State: GA

Complaint narrative:
This is my third complaint against HUDXXXX with no success at all. This is my XXXX. complaint to add to the other XXXX. The first was submitted XX/XX/XXXX ( XXXX ) and second was submitted XX/XX/XXXX ( XXXX ). This will be my final complaint against this company before taking legal action. I have requested a new representative other than XXXX XXXX XXXX. She is dishonest and lacks integrity. Each time she has sent a response back filled with lies, false dates, Inspections, fees, all different from what she stated on the phone. I AM REQUESTING a new Representative. I DO NOT wish to work or speak to XXXX XXXX XXXX concerning my parents estate. Third time asking for her to be removed now I'm DEMANDING she is removed and reframed from making responses, contact, and/or communicating about my parents estate. She has lied since the first complaint. She never tried to resolve this nor has the company. 

I am going to make myself very clear so it will be no further misunderstanding of the issue and what I have requested that XXXX XXXX keeps twisting and going around the truth about. 
XXXX. In XXXX, XXXX took over my parent reverse mortgage. Before they took it over my parents original loan was {$88000.00} ( XXXX ). All of sudden In XXXX, after Compu-link started servicing the loan it XXXX from that amount to over {$150000.00} by XXXX XXXX. 
XXXX. No communication came from this company until they took over with my first line of communication a foreclosure ( XXXX nothing to do with before or after XXXX and them not being able to reach us-they have the address ). NEVER HEARD FROM THIS COMPANY. Which they admitted was wrong!!! 
XXXX. In XXXX, when I put the house on the market to sell, my closing attorney research the title and found Compu-link loan settle statement ( Which I never seen ). Now it has XXXX from {$150000.00} to {$170000.00} in less than a year. 
XXXX and now my parents owe close to {$200000.00} ( The company does NOT stop charging even while investigating the issue ). This is a company preying on the elderly. 
This is NOT HOW REVERSE MORTGAGES WORK!!! There were NO FEES while my mom was living. When she died in XXXX, still no fees. Then in XXXX XXXX took over and all fees started in XXXX for unscheduled monthly inspections, Unscheduled from XXXX XXXX XXXX Unscheduled taxes ( I paid ) to name a few. 
XXXX. XXXX has a Class Action Lawsuit against this very company dated XXXX XXXX, XXXX for this very issue they are trying to get away with preying on the ( .elderly ). I uploaded the lawsuit. Everything in the lawsuit is what has been added to my parent 's loan and I expect it all to be removed. I expect all things added in XXXX which was not apart of their original loan from XXXX to be removed immediately. 
XXXX. Please request loan transactions and you will see all fees that did not exist prior to XXXX. Its a crime! Everything my parents didn't pay when they were living with the loan ( XXXX ) which was the last thing sent to HUD vertifying my occupancy.

Company response to consumer: Closed with explanation