Consumer complaint received 2025-10-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: AL

Complaint narrative:
. Laws Violated by Profit and Loss and Late Payment Reporting 1. FCRA 607 ( b ), 15 U.S.C. 1681e ( b ) o Requires consumer reporting agencies to follow reasonable procedures to assure maximum possible accuracy.

o Reporting Profit and Loss or Charge Off while also showing a balance or new late payments violates this section because it is internally inconsistent and false.

2. FCRA 623 ( a ) ( 2 ), 15 U.S.C. 1681s-2 ( a ) ( 2 ) o Prohibits furnishers from reporting information that they knowor should knowis inaccurate.

o Once a creditor charges off an account, it can not continue to report new delinquencies or payment activity because the debt has been written off.

3. FCRA 623 ( a ) ( 5 ), 15 U.S.C. 1681s-2 ( a ) ( 5 ) o Requires furnishers to report the date of first delinquency ( DOFD ). 
o Reporting new late payments each month after a charge-off re-ages the account, illegally extending the seven-year reporting period.

4. FDCPA 807 ( 2 ) ( A ), 15 U.S.C. 1692e ( 2 ) ( A ) o Forbids false representation of the character, amount, or legal status of any debt.

o Continuing to show balances, Profit and Loss, and fresh late payments falsely represents an extinguished or written-off debt as active.

5. CFPB Compliance Bulletin 2013-09 o Warns furnishers that re-aging or misreporting charged-off accounts constitutes deceptive furnishing and violates both FCRA and FDCPA obligations.

6. 12 C.F.R. 1022.43 ( a ) ( c ) ( Regulation V CFPB ) o Mandates that consumer reporting agencies must conduct meaningful reinvestigations and ensure accuracy when consumers dispute items.

o Automated or repeated verifications of the same inaccurate data without real evidence are violations. 
________________________________________ B. Laws Violated by Repeated Ignoring of Disputes 1. FCRA 611 ( a ) ( 1 ) ( A ), 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) o Requires a consumer reporting agency to conduct a reasonable reinvestigation within 30 days of receiving a dispute.

o Continued verification of inaccurate data without proof after seven disputes shows an unreasonable reinvestigation.

2. FCRA 616, 15 U.S.C. 1681n ( Willful Noncompliance ) o If the bureau or furnisher willfully fails to correct inaccurate information, the consumer may recover actual damages, statutory damages, punitive damages, and attorneys fees.

3. FCRA 617, 15 U.S.C. 1681o ( Negligent Noncompliance ) o Even negligent failure to correct inaccurate information after notice subjects the bureau or furnisher to liability.

4. FCRA 623 ( b ) ( 1 ) ( E ) o Once a furnisher learns disputed information is inaccurate, it must correct or delete it and notify all other CRAs. Failure to do so multiplies liability.

5. CFPB Supervisory Highlights, Issue 16 ( Summer 2018 ) o The CFPB specifically cited furnishers and credit bureaus for unlawful systemic re-aging and for failing to correct disputed charge-offs after multiple disputes.

FCRA DISPUTE CLOSED ACCOUNTS REPORTING BALANCES To Whom It May Concern : Pursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., I am formally disputing inaccurate reporting of several closed and charged-off accounts. Each account listed below continues to report balances, profit/loss notations, or late payments, which are factually inaccurate and misleading under FCRA 607 ( b ), 611 ( a ), and 623 ( a ) ( 2 ). 
ACCOUNTS IN DISPUTE : XXXX XXXX XXXX XXXX Balance {$2000.00} Charge Off with late payments ; no 1099-C issued. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Balance {$300.00} Charge Off reporting Profit and Loss. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Balance {$280.00} Charge Off reporting Profit and Loss. 
XXXX XXXX XXXX XXXX XXXX : Balance {$2100.00} Charge Off reporting late payments post closure. 
- XXXX XXXX # XXXX : Balance {$1000.00} Charge Off reporting late payments ; Profit and Loss. 
XXXX XXXX XXXX XXXX XXXX XXXX  Balance N/A Charge Off still reporting late payments. 
These items violate FCRA 607 ( b ) ( maximum possible accuracy ), 611 ( a ) ( duty to reinvestigate ), and 623 ( a ) ( 2 ) - ( b ) ( furnisher duty to correct inaccurate data ). Please reinvestigate each item and delete or correct unverifiable or inaccurate information within 30 days.

Failure to comply may result in civil liability under FCRA 616617 for willful or negligent noncompliance. Please provide a corrected copy of my credit report reflecting all deletions or corrections.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation