Consumer complaint received 2026-04-07 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I have been a customer of Wells Fargo ( hereon referred to as XXXX ) for over XXXX years. The problem I have recently been experiencing is a XXXX XXXX monthly service fee for not having a daily balance of more than {$300.00}. I have been retired for almost XXXX years. Every month my XXXX retirement checks are directly deposited into my account on the XXXX day of each month. After I check to see if the funds have been deposited, I pay only XXXX bills. My rent and my XXXX XXXX card payment. I have been doing this same action for over XXXX years, but this problem which I am now reporting to you has been going on for only the last XXXX months. The problem is that WF displays what they call " Available Balance ''. In WF 's own definition, Available Balance are funds ready to be withdrawn. So, I pay my rent, which is confirmed as being paid, otherwise the website in which I pay my rent would indicate insufficient funds. That has never happened. WF has a policy in which a savings account customer must keep a minimum {$300.00} in the account every single day of the month. During the first week of the past XXXX months ( when I check my account activities ) there is XXXX day that shows a negative balance. I do not see how this is possible because my funds are deposited on the first day of the month and WF shows the deposits in the displayed Available Balance. Whether the deposited funds are posted on a different date is irrelevant to me. What matters to me is that WF says the funds are ready for withdrawal. This is where I become confused. No doubt something wrong is happening here, so I contacted WF by phone on XXXX separate occasions and spoke to XXXX of their bankers regarding this Monthly Service Fee of {$5.00}. They responded each time stating their rule for keeping the minimum {$300.00} balance every single day of the month and if I have less- even on XXXX day, I am charged {$5.00}. I felt that I had a valid argument regarding their own definition of Available Balance, but they kept on insisting on quoting their policy of a minimum balance. Like I have mentioned before, their own definition of Available Balance is funds ready for withdrawal and this is what I remind them of, only to fall on deaf ears. Understand me. If it is something that I am doing wrong or something that I am missing or not understanding, please tell me so I do not look foolish. I believe that I am not doing something wrong or misunderstanding something because like I have mentioned earlier, I have been paying my XXXX bills the same exact way for over XXXX years now, but this problem has been going on for only the past XXXX months. I have been suspicious of this activity by WF, so I have been monitoring my activity ( and theirs ) every day for the past XXXX months. I have uploaded their own definition of Available Balance, plus other attachments reflecting my daily balances so your agency can see just what I am referring to regarding this complaint. If you should need any further information or documentation, please do not hesitate in contacting me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief