Consumer complaint received 2023-12-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
In XXXX  I filed a dispute for a XXXX transaction that did not go through for {$150.00}. 
I sent an email to the XXXX with the screen shots of the {$150.00} transaction that did not go through, but was deducted from my account. 

XXXX, refunded the {$150.00} on XXXX, but I was not able to accces the funds because Huntington had already forced closed my account. They felt that the dispute I made was fraudulent, per the fraud employee I finally talked to on Wednesday morning, XXXX. 
She tells me I have to go to a branch to get the remainder of my money. 

I find out when I get here, there was a dispute filed for {$150.00} ATM transaction. I did not file a dispute for that. But, Im assuming, because of that error in proper listening, it looked like I was trying to deny a {$150.00} ATM charge that didnt even exist! So the Disputes Employee messed me up. 
Now I have a flag on my name and credit and I cant get another bank account because of their error. 

Then Im in the branch trying to get my money, and Im waiting 20 minutes before Evey, the teller, comes back to me to let me know why its taking so long. I told her the fraud employee on the phone told me I could come and get my money, but she tella me they have to make sure I dont have any more fees to cover. 
What??? 
Not only has this bank hired incompetent workers that cause my account to get closed, but now I got ta waste almost an hour to get my money from yall. 
I have to mention last week, Thursday or Friday, the bank froze my debit card like 5 times. Claiming suspicious activity. The last time they froze/blocked it it was after XXXX so now I had to wait til XXXX The Next day to talk to anyone to get my card active. 

XXXX so XXXX right now. This is the second bank in two months that I have had to file complaints about. My dad just died. Having to go through this frustration doesnt make life any easier to live. 
This bank really sucks. 
I have been on hold now, after finally getting my money, for the last 20 minutes trying to get answers and clarification. All these phone reps read from scripts and dont listen! Dude Im talking to now, or better yet waiting for to come back online, asked me was I calling about my blocked card? I told him Im calling to get to the fraud and dispute line, and he kept saying I understand. But he didnt. 

I want my name cleared of the false dispute charges and I want a letter of apology for all of this frustration and XXXX  that this bank has brought upon me. 
I want the tapes from the call I made on XX/XX/XXXX  to make the dispute, checked and the email I sent to the dispute department found and investigated. 
This is unacceptable! 

I have attached the email I sent to the bank, and attached the two pictures of the failed and refunded transaction from XXXX. 

I filed the dispute before I knew that XXXX was going to refund me. Either way, it was not a fraudulent claim.

Company response to consumer: Closed with non-monetary relief