Consumer complaint received 2024-06-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: MI

Complaint narrative:
Subject : Retaliatory and discriminatory treatment from Fifth Third Bank Office of the President for filing a recent complaint Fifth Third Bank, Office of the President XXXX XXXX XXXX XXXX XXXX, OH XXXX Phone : ( XXXX ) XXXX ( XXXX ) XXXX The Person that made that decision was XXXX XXXX at the Office of the President I believe my bank accounts are being wrongfully closed due to retaliation & discrimination for complaining to your agency recently and over the years. In addition, I was misled this morning that I was in good standing and then to be told by another rep that they are closing my accounts. She said that after I had filed my complaint against their branch employee regarding being treated poorly due to my race, on XX/XX/XXXX, the bank made its decision to close my account on XX/XX/XXXX. Thats retaliatory. 

I filed a complaint against a Fifth Third bank branch banker by the name of XXXX XXXX who is XXXX  on XX/XX/year> with the Office of the President, XXXX XXXX XXXX XXXX XXXX. She gave me a complaint number : XXXX XXXX XXXX XXXX. 

I reached out to the Office of the President at XXXX this morning Wednesday XX/XX/year> at XXXX XXXX  and spoke with XXXX and XXXX. 


When I first spoke with XXXX as a follow up regarding that complaint. She said she saw a letter that's waiting to be sent regarding that. She said that all XXXX of my accounts are in good standing and were still open. She said there weren't any issues. 

She said I would have to speak with Al because she was handling that complaint against that Banker regarding poor interaction with me regarding my account. 

She transferred me to XXXX  and she said that my account is closing on XX/XX/XXXX. She couldn't tell me why. I informed her that I was stunned because XXXX didn't tell me anything about this. She told me everything was good. 

I asked to speak with a supervisor. She said there wasn't one available. I started crying. She told me she would let me know in a letter the reason. 

She said that my last complaint was filed on XX/XX/XXXX and then she said they decided to close my accounts on XX/XX/XXXX after that. 

The complaint that I filed was against a banker named XXXX XXXX regarding the Fifth Third Bank Incident at XXXX XXXX XXXX XXXX XXXX, MI XXXX Phone : ( XXXX ) XXXX The complaint was regarding Rude Behavior, accusatory comments and denial of services on XX/XX/year> at XXXX XXXX  from XXXX. I also mentioned race too. This is the reason for the closing of my accounts. That was the second one that I filed against her My previous complaint months ago was about how a Banker that changed my address on my Debit card without my authorization and knowledge. 

My complaints have all been valid, but I'm being punished for filing them with the Office of Comptroller. Right now, I'm not sure what to do. I was crying on the phone when XXXX  informed me. I haven't done anything wrong besides file complaints and advocated for myself. 

What I'm supposed to do when a Banker displays proven misconduct? This bank has a long history of mistreating XXXX American customers. There was an incident in XXXX MI where fifth third employees accused a XXXX female customer of not being honest about receiving a check from the Casino. 

XXXX XXXX knows I suffer from XXXX and XXXX  and to close my accounts because filing complaints to a federal agency is retaliation - against the law XXXX said I could try filing a complaint about this with the Office of Comptroller because the bank has no APPEAL. For her to say that my accounts were closed after I filed that complaint against that Banker XXXX XXXX on XX/XX/XXXX is retaliatory and discriminatory too, especially since I brought up race in that complaint against XXXX XXXX. 

I would like for the Office of the Comptroller to review this decision. An involuntary bank account closure can affect me when I open accounts in the future. 
I shouldn't be punished for filing a complaint against a banker that treated me poorly and in a discriminatory manner regarding my checking account. 

Why closed my accounts after I filed a complaint with the Office of the President and The Office of the Comptroller on XX/XX/year>. That is my Right to file a complaint. 

But when Bankers  at their location made multiple mistakes with my accounts, the bank didn't get rid of them, but they have no issue punishing me, a XXXX XXXX American XXXX. 

What hurts the most is that I was first informed by a Banker today that everything was good and then be told that we are closing your accounts with no explanation besides the fact that I filed a recent complaint against them with XXXX, In addition, I never received the letter regarding my complaint that I filed against XXXX but they are sending a letter closing my accounts before that letter regarding the status of my complaint. It seems unethical and done out of spite XXXX XXXX

Company response to consumer: Closed with explanation