vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
Incorrect names please delete : XXXX XXXX XXXX, XXXX, XXXX, I'll never live in the following addresses it is incorrect please XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, GA XXXX XXXX, OH XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, OH XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX, OH XXXX XXXX XXXX XXXX, XXXX. I'll never work with the following Employer Please delete : XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XXXX  Delete all the unauthorized hard inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please delete the following collection I'm a VICTIM of Identity theft I file the report : XXXX XXXX XX/XX/XXXX {$2700.00} XXXX XXXXXXXX {$0.00} XX/XX/XXXX XXXX XXXX XX/XX/XXXX {$0.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
My name is XXXX XXXX XXXX this complaint is not made in error neither is it being made by a third party.I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some personal information. I have no knowledge of this and All is being investigated by the FTC.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-02 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Resurgent Capital Services L.P.
State: CT

Complaint narrative:
I am writing this complaint to address a persistent issue that has been causing me unnecessary FRUSTRATION and inconvenience. Despite my previous requests to this collection agency about 2 alleged debts. I continue to receive the same paperwork from the agency. I have requested documentation from the agency about 7 times. This ongoing issue is not only time-consuming but also counterproductive. I have requested proper information via email and mail about the alleged debt including proof of authority to collect, verification of the accuracy of the debt including statements, payments, invoices, signed contracts and the company has failed to do so. They do however send me an ABUNDANCE of the SAME thing over and over not complying with my request. The last two letters i have sent them, i requested they cease sending the abundance of useless paperwork they continue to do so. This week, I received 8 letters saying the exact same thing.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: TX

Complaint narrative:
IC Systems is attempting to collect on a debt not owed by me. They did not validate or verify this debt as belonging to me nor were they given permission by me to access my personal information. When I spoke with them they verified my current address in which I did not give them and stated that it was given to them by XXXX XXXX XXXX. This reporting of this alleged account has caused me a great deal of stress and I want it deleted immediately because not only do I not owe it. 
This is a CLEAR VIOLATION of the PRIVACY ACT since no written consent was ever granted. 
15 USC 1681 ( b ) -No consent was given by me to IC Systems so reporting this alleged account violates my right to privacy, no consent was given by me for IC system to access any of my personal information and 15 USC 1692 ( g ) - IC systems failed to properly validate this alleged debt before placing on my credit 15 USC 1692 ( i ) -IC systems has no jurisdiction to collect on this alleged debt 15 USC 1692 ( k ) -IC Systems has a civil liability that equates to {$1000.00} per violation. If not deleted I will seek damages per violation as it relates to civil liability in addition to lawyer fees.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Synovus Bank
State: PA

Complaint narrative:
15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt.

It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY!

These accounts should not be furnished on my consumer report as they are in VIOLATION!!!

Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: FC HoldCo LLC
State: NJ

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXX ( mo ) XXXX XXXX XXXX, I presume that no proof of the alleged debt, nor therefore and such debt, in fact therefore exists.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: LA

Complaint narrative:
My name is XXXX XXXX XXXX this complaint is not made in error neither is it being made by a third party.I declare under penalty of perjury I am alleging that a person or company- without my authorization- from unauthorized use of my social security number and card used my personal identifying information to apply for goods, services, or money ; and, was successful in creating some accounts. I have no knowledge of this and All is being investigated by the FTC and Under 15 U.S. Code 1681b Permissible purposes of consumer reports i never gave any written consent to report anything on my consumer reports no consent is fraud.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
This Name is incorrect please delete : XXXX XXXX XXXX I'll never live in the following addresses it is incorrect please delete:XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, CA XXXX Delete all the unauthorized hard inquiries from my credit report : XXXX XXXX  XX/XX/XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX  XX/XX/XXXX This collection is not mine I'm a victim of Identity theft please delete : XXXX XXXX XXXX {$100.00} XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
This Name is incorrect please delete : XXXX XXXX XXXX I'll never live in the following addresses it is incorrect please XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Delete all the unauthorized hard inquiries from my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This collection is not mine I'm a victim of Identity theft please delete : XXXX XXXX XXXX {$100.00} XX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Radius Global Solutions LLC
State: NJ

Complaint narrative:
I received multiple calls from XXXX number representing Radius Global Solutions. They are asking to speak to my family member who is a minor and doesn't have any credit cards or accounts. I mentioned that the family member is a minor and doesn't have any debts. They hung up at that time. Now I started getting calls again for the said family member. I already checked creditkarma.com to get XXXX report to see if there are any accounts in their names and there are none. 

I want these calls targeting minors to stop.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Harris & Harris, Ltd.
State: LA

Complaint narrative:
In XX/XX/2023, I received a text from a debt collector claiming that I owed money to the XXXX XXXXXXXX XXXXl. However, I knew this was not the case, so I promptly sent them a cease and desist letter, clearly stating my request to stop all communication. Despite my efforts, the harassment did not stop, and they continued to message me on XX/XX/3023, XX/XX/2023, and XX/XX/2023, persistently ignoring my plea and falsely insisting on the debt. This ongoing harassment caused significant distress and frustration, compelling me to explore further actions to protect my rights and address the situation legally.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: AUTOMOTIVE CREDIT CORPORATION
State: NJ

Complaint narrative:
I have not supplied proof under the doctrine of estoppel by silence, Engelhardt V. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore and such debt, in fact therefore exists.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Debt collection — I do not know
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Harris & Harris, Ltd.
State: MD

Complaint narrative:
Since XXXX, Harris & Harris has been trying to call me to collect a debt. I told them not to contact me as I know that are not a company holding any debt for me. The woman on the phone was aggressive and had demanded I pay them but I told her to stop calling. I am also registered on the national do-not-call list and have been for years. Since then, I receive calls every month, sometimes multiple times each month. Even though I have blocked them, I can still see when they call. They never leave a voicemail and sometimes the calls actually interrupt calls I'm currently on or emails I'm typing on my phone ( I often use my phone for work ). Below are a list of dates and times that they have been calling me since the XX/XX/2023, most recent to oldest. Also, I've included a screenshot of my phone record showing all the incoming calls from them. 

today XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Payday loan, title loan, or personal loan — Payday loan
Issue: Money was taken from your bank account on the wrong day or for the wrong amount — 
Company: CCF Intermediate Holdings LLC
State: KY

Complaint narrative:
Payday loan was taken out on XX/XX/23, contract signed to automatic payment on XX/XX/23. Checksmart processed the payment on XX/XX/23. And their online suggestion is come back in and take the loan out again and we can offer half off the fee ( fee is {$88.00} ). We have contact the store manager and corporate and no one is willing to help with their error.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
REF : Property at XXXX XXXX XXXX XXXX, XXXX Florida XXXX. Appraised at {$720000.00} Subject : Urgent Matter Regarding Navy Federal Credit Union 's Failure to Disclose Home Purchase Loan Requirements and Harm Caused to a XXXX Veteran Dear Consumer Financial Protection Bureau, I hope this letter finds you in good health and spirits. I am writing to bring to your attention a distressing matter involving Navy Federal Credit Union ( NFCU ) and the difficulties I have faced in securing a home purchase loan as a XXXX veteran. 

As a veteran with a XXXX % XXXX, I have always been proud to have served my country and equally grateful for the benefits that have been provided to support my well-being. Having recently decided to purchase a home, I believed that obtaining a home purchase loan from Navy Federal Credit Union, an institution widely recognized for its commitment to veterans, would be the most suitable option. 

My experience with Navy Federal Credit Union began with enthusiasm, but unfortunately, it took a frustrating turn due to their failure to disclose all the necessary requirements for the home purchase loan in a timely fashion. During the loan application process, I was not fully informed of specific documentation and other critical that were required for funding approval. As a result, the loan process was unnecessarily delayed, causing severe harm and distress. 

The undue delay in funding my home purchase had several significant adverse consequences : 1. Emotional Distress : The constant uncertainty and XXXX  caused by the delayed loan approval severely impacted my emotional well-being, exacerbating the challenges faced due to my XXXX. 

2. Financial Strain : The delay in funding disrupted the entire home buying process and led to additional costs, including extension fees for the closing period and increased interest rates, which further strained my financial resources. 

3. Lost Opportunities : Due to the delay, I missed out on other potential home purchase opportunities and experienced further financial and emotional distress trying to identify new suitable properties. 

4. Impact on Family : My family 's living situation was adversely affected due to the prolonged uncertainty, leading to increased stress and instability. 


Sincerely, XXXX XXXX XXXX XXXX XXXX. 
Email : XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: WI

Complaint narrative:
On XXXX I sent letters due to inconsistencies and inaccurate information reporting on my account. I specifically requested for any accounts that were not reporting 100 % accurate to be deleted. I sent a description of each account and the item that was reporting incorrectly. To my surprise, when I reviewed my credit report again on XXXX, the incorrect items were continued to reflect on my credit report nor has anything on my credit report been updated to reflect the correction. I sent letters again on XXXX informing you that I had yet to receive a response informing me that these items were being investigated, updated or deleted. Since then, I continued to send letters to the bureau as well as the creditor requesting validation and proof that this information was reporting correctly, but nothing has been resolved or updated to date. This has been an ongoing issues. I just pulled my report again and it is now XX/XX/2023 and these errors are STILL showing on my credit report. This is a violation of my rights as a consumer and my concerns are not being addressed. The creditors do not have authorization to access the account nor authorization to attempt to collect on the account and the inaccurately reporting accounts continue to negatively affect me. Please remove the following accounts from my credit profile. The Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., governs access to consumer credit report records and promotes accuracy, fairness, and the privacy of personal information assembled by Credit Reporting Agencies ( CRAs ). The information provided is NOT correct which goes against the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I recently received a copy of my credit report, and I noticed some accounts on my consumer report that should not be on there. This agency is in violation of 15 USC 1692g. They were to notify me of this in writing 5 days prior, I was not notified. As the original creditor, only I can validate this debt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I recently received a copy of my credit report, and I noticed some accounts on my consumer report that should not be on there. This agency is in violation of 15 USC 1692g. They were to notify me of this in writing 5 days prior, I was not notified. As the original creditor, only I can validate this debt.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
I have an account from XXXX XXXX XXXX opened XX/XX/2022 is showing inaccurate information on my XXXX credit report. Please update correct information under 15 U.S. Code 1681i - Procedure in case of disputed accuracy. This account reporting inaccurate information is keeping my credit profile stagnant.

Company response to consumer: Closed with explanation
Consumer complaint received 2023-08-02 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I am a victim of identity theft. I contacted " Equifax Alerts '' by phone on XX/XX/2023 Eastern standard time at XXXX am. I was connected to a representative in the dispute department by the name of " XXXX ''. I informed the representee that I was in fact a victim of identity theft and per the FCRA 605B ( 15 U.S.C. 1681c-2 ) ( a ) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer.

The representative stated the only two ways to dispute identity theft is by mail or fax. The representative then stated their fax machine was down. I stated I do not have the transportation or money to send documents certified and asked about the dispute option only. The representative then informed me he can dispute over the phone but would still rather I send documents for my Federal Trade Commission Identity theft report via certified mail. I insisted on uploading documents immediately online and to provide my identity theft report number in the dispute. The representative was very reluctant to and ended our call without giving me my dispute confirmation number and sent me back into the queue.

Company response to consumer: Closed with non-monetary relief