Consumer complaint received 2025-12-01 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Unauthorized withdrawals or charges — 
Company: Rent Recovery Solutions
State: CT

Complaint narrative:
Subject : Debt Collection Complaint Attempt to Collect Money Not Owed Company : Rent Recovery Solutions LLC Account Number : XXXX Complaint Details I am filing this complaint because Rent Recovery Solutions LLC is attempting to collect a balance of {$7500.00} for my former apartment at XXXX XXXX XXXX XXXX XXXX XXXXXXXX, CT, even though this debt is not valid, and I never defaulted on any rent payments during my tenancy. 

My family and I fully intended to complete our entire 18-month lease. Throughout our stay, we paid every rent payment on time, without a single missed or late payment. We never violated the lease, and we were never issued any eviction notice, notice to quit, or lease violation. 

However, we made the difficult decision to move out because the apartment became hostile, emotionally stressful, and unlivable due to recurring harassment and poor living conditions. 
Reason for Leaving Hostile and Unlivable Conditions The downstairs neighbor repeatedly filed false and exaggerated noise complaints against us, even during normal, non-quiet hours. These complaints occurred : Even when we walked slowly Even when we were simply moving normally Even when our XXXX child walked around the apartment The series of complaints were unreasonable and caused constant emotional stress for my family. The apartment had extremely poor soundproofing, making normal daily living impossible. 

I reported these issues multiple times in writing to the property management office. 
Management Failed to Act Despite several email complaints, management did not take any corrective action. Instead, the situation escalated to the point where an unnecessary police visit occurred, causing fear and XXXX to my family, especially my child. 

This environment made the apartment unsuitable for healthy living, and we therefore made the decision to leave for our familys well-being. We were not asked to leave and not evictedthe decision was due to the conditions created by the constant harassment and lack of support from management. 

Evidence Supporting My Complaint I have retained full documentary proof, including : 1. My written complaints to management : Email dated XX/XX/year> describing false noise complaints and an unwarranted police visit. 

Email dated XX/XX/year> explaining the hostile environment and emotional distress. 

2. Noise complaint notices issued to me by management. 
3. My responses describing poor soundproofing and stress on my child and family. 
4. Move-Out Statement showing the charges now being sent to collections. 

These documents clearly show that : We did not violate the lease. 

We did not miss any rent payment. 

We left due to legitimate concerns about safety, emotional well-being, and lack of habitability. 

The apartment management failed in their responsibility to provide a safe, livable environment and did not take action when harassment was reported. 
Why the Debt is Invalid The charges being pursued by Rent Recovery Solutions LLC are not owed because : I paid all rent on time and never defaulted. 

I did not abandon the lease ; I left due to unlivable and hostile conditions. 

Management failed to respond to written complaints, which made the unit uninhabitable. 

These charges are an attempt to collect money that is not legally owed, in violation of the Fair Debt Collection Practices Act ( FDCPA ). 

I am requesting that the Consumer Financial Protection Bureau : Investigate Rent Recovery Solutions LLC for attempting to collect a debt that is not owed. 

Require them to provide full validation of the debt. 

Stop them from reporting or attempting to report this invalid debt to credit bureaus. 

Direct the company to remove and cease collection of this incorrect balance. 

Ensure I am not contacted or harassed regarding this invalid debt in the future. 

I am prepared to provide all documentation and evidence upon request. 

Thank you for your attention. 

Submitted by : XXXX XXXX

Company response to consumer: Untimely response