Consumer complaint received 2025-05-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am writing to file a formal complaint against Wells Fargo regarding dispute investigations practices for a botched dental treatment I received under the care of XXXX XXXX XXXX at XXXX XXXX in XXXX, XXXX. The treatment, an iXXXX XXXX  ( XXXX ), resulted in severe complications, requiring reversal and causing significant physical and emotional XXXX 

In XX/XX/year>, I underwent a dental procedure at XXXX XXXX XXXX after being referred to XXXX XXXX through XXXX, where the dental clinic had a XXXX rating based solely on 5-star reviews. The treatment was improperly executed, leading to the following complications : * Incorrect placement of implants into my mouth, resulting in exposed threads in the gums and harm to tissues * Persistent bleeding and infections, which posed serious health risks * Severe pain and discomfort, necessitating the removal of the prosthesis by another dentist Due to these issues, I had to have the prosthesis removed, incurring additional costs for the reversal procedure and getting temporary removable dentures. I have attached the following evidence to support my complaint : * Photograph of standard prosthesis * Photograph of actual/failed prosthesis - substandard design * X-rays taken after the treatment, confirming the incorrect placement. 
* Proof of treatment plan cost vs actual treatment charge * Bills for the reversal procedure, totaling {$3700.00} The botched dental treatment has caused me immense XXXX XXXX, including XXXX XXXX XXXX XXXX, as well as XXXX XXXX due to the financial burden and the need for corrective procedures. 

Before filing a dispute of charges with Wells Fargo I attempted to resolve this matter directly with XXXX XXXX, but the clinic refused to refund the charges of {$12000.00} and return my original prosthesis despite their written warranty for failed treatments. I also submitted a complaint to the XXXX XXXX XXXX in XXXX but I have not received a response. 

I filed numerous disputes with Wells Fargo and claimed that - The merchant misrepresented the treatment plan - The merchant misrepresented the treatment cost- The merchant misrepresented the skills of the dentist - The merchant misrepresented the prosthesis design The charges were for services that were not delivered as agreed and I had to go through a reversal of the botched treatment. The negligent treatment required a more extensive and costly restorative procedure. Oral health is linked to overall well-being, and neglecting it could increase the risk of other health issues like XXXX XXXX and XXXX and I was aware of it. 

Please find attached the evidence for your review. I would appreciate a response confirming receipt of this complaint and outlining the next steps in the investigation process. 

1 ) standard prosthesis 2 ) Photograph of actual/failed prosthesis - substandard design 3 ) X-rays after the treatment showing incorrect placement of prosthesis ( not central placement but to the left side causing sharp crowns to rub on tissues ) 4 ) Treatment plan cost 5 + 6 ) Actual treatment charges

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation