Consumer complaint received 2023-03-09 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: OR

Complaint narrative:
In late XXXX, an sale was made to purchase event tickets via Apple credit card, provided by the creditor Goldman Sachs, in the amount of {$240.00}. The event was scheduled to take place on XX/XX/XXXX at XXXX, XXXX. The tickets were purchased from the vendor XXXX, XXXX # XXXX. On XX/XX/XXXX, XXXX sent an email stating that the event was no longer taking place at the scheduled date and time that was originally agreed upon. Since XXXX 's actions resulted in me not being able to attend the event at the original agreed upon date and time, I attempted to reach the vendor numerous times requesting a refund since services requested were not rendered. Each time I attempted to contact them, I encountered issues in trying to reach someone. 

Eventually when I did reach someone, I was told that the difficulty in trying to contact the vendor was due to staffing issues. XXXX also stated that any changes, including refunds would not be able to be requested or processed until completion of their modification ( rescheduling of the event ) which resulted in waiting months to be able to address my issue. Regardless of the the new date the event would be rescheduled, I would not have been able to attend due to not being available as I did not reside in the area and XXXX was informed of this. Eventually, I was informed by XXXX that my case would be escalated to their appropriate team to resolve this issue and that contact would only be made via email. However, to this date, I have not received any email from XXXX regarding the escalation of my case or processing of my refund. After many attempts of contacting XXXX and trying to resolve the issue with them, I eventually reached to the creditor, Goldman Sachs, to dispute the charge. 

Since the original services that were agreed upon were not rendered and any modifications to the terms were not agreed to nor addressed, a dispute of the charge in the amount of {$240.00} was initiated. Goldman Sachs has since refused to honor the dispute several times claiming that there is " no evidence to substantiate the claim ''. However, I have provided Goldman Sachs with substantial evidence of the communication provided by XXXX that verifies my claim. The evidence is attached here and can be verified by XXXX. 

Here is the text version of the email communication received from XXXX. If needed, this email can be forwarded to any addressee in order to verify this communication 's validity of originating from XXXX 's server. 

From : XXXX XXXX Date : XX/XX/XXXX at XXXX XXXX XXXX To : XXXX Subject : XXXX Order # XXXX - XXXX XXXX at Florida XXXX ( XX/XX/XXXX ) has been postponed Reply-To : XXXX XXXX XXXX XXXX XXXX Hi XXXX, Were sorry to let you know that the XXXX XXXX at Florida XXXX XXXX, originally scheduled to take place on XX/XX/XXXX at XXXX XXXX, has unfortunately been postponed. We know how frustrating postponed events can be, and we are working hard to get more information to share with you as soon as possible. 


If you already have your tickets, please hang onto them. We will notify you once an official announcement has been made to reschedule or cancel the event. 


If your event is rescheduled, your original tickets will be honored on the new date and time. If you can not attend, you can resell your tickets on XXXX once a new date is announced. If you relist your tickets and they sell, well automatically waive the standard sell fee. 


If your event is canceled, we will email you to confirm. Well add a credit worth 120 % of the total amount you paid for the impacted event to your XXXX XXXX. The credit is valid through XX/XX/XXXX, and can be used for any live event on our site in the same currency. 


Prefer a cash refund? Simply go to your XXXX XXXX and click the Request cash refund button on the appropriate credit. 


Thank you so much for your understanding. As the situation evolves, we will continue to keep you informed. 


Your XXXX Team Still have questions? Check out our XXXX XXXX. 



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Company response to consumer: Closed with monetary relief