Consumer complaint received 2025-11-25 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Servicer under contract with Federal Student Aid
State: PA

Complaint narrative:
Please see related complaint about XXXX that is still open. This Complaint is against StudentAid.gov, whom I was told by the Treasury Department customer service line is responsible for sending to Treasury refund information for overpayment - not XXXX. I learned this in a phone call with Treasury on XX/XX/XXXX. I sent an ombudsman Complaint to XXXX and studentaid.gov, and no response from either. 

See original message string at issue : Subject : Public Service Loan Forgiveness Received Date : XX/XX/XXXX Thank you for contacting XXXX, Your refund of {$1500.00} was processed and forwarded to U.S. Treasury on XX/XX/XXXX for issuance via check and will arrive via postal delivery. Be advised, issuance XXXX take up to XXXX business days to complete. XXXX can not guarantee the maximum timeframe for U.S. Treasury refund processing. 

Due to variations in postal delivery, please allow time for receipt. Please note, XXXX can not provide additional updates on the stages of issuance. 

For further assistance, please contact us at the number below. 


If you have any additional questions, please contact us toll free at XXXX. Our hours are Monday XXXX a.m. to XXXX p.m., Tuesday through Friday XXXX a.m. to XXXX p.m., and Saturday XXXX a.m. to XXXX p.m. XXXX Thank you, XXXX Phone : Phone XXXX ( Toll Free ) or XXXX ( International ) TDD Dial XXXX Fax : XXXX Hours of Operation Monday : XXXX a.m. to XXXX p.m. XXXX XXXX XXXX XXXX XXXX Tuesday through Friday : XXXX a.m. to XXXX p.m. XXXX Saturday : XXXX a.m. to XXXX p.m. XXXX XXXX XXXX XXXX XXXX, XXXX, MO, XXXX Payments Department of Education XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, MO, XXXX This message, from a debt collector, is an attempt to collect a debt and any information obtained will be used for that purpose. 

MASSACHUSETTS RESIDENTS : If you are struggling with your student loans, please fill out the form located at : https : //www.mass.gov/forms/submit-a-student-loan-help-request to get help from the Ombudsman 's Student Loan Assistance Unit . 

California residents : The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at XXXX or www.ftc.gov. 
________________________________________ Original message : Hi, According to StudentAid.gov 's email from today in response to my inquiry, I need to request from XXXX a refund for the overpayment on XXXX of my loans. XXXX previously mailed me about the negative balance on these loans on XX/XX/XXXX. Please refund me accordingly {$1500.00}, thank you. 

Account number : XXXXXXXX XXXX Disbursed XX/XX/XXXX : - {$260.00} outstanding balance XXXX Disbursed XX/XX/XXXX : - {$1300.00}

Company response to consumer: Untimely response