Consumer complaint received 2025-11-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION
State: NJ

Complaint narrative:
b"To. Navy Federal Credit union \nXXXX XXXX \nXXXX XXXX  \nAcc# XXXX XXXX XXXX \nAcc# XXXX XXXX \n\n \n\n \n\nUnder the federal law 15 U.S. code 1666b- a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. Unless the creditor has adopted reasonable procedures design to ensure that each periodic statement including the information required by section 1637(b) of the title is mailed or delivered to a consumer not later than 21 days before the payment due date. I didn't receive anything from Navy Federal Credit Union regarding this matter. \n\n \n\nAlso, under Federal law 15 U.S. Code 1681(a)  \n\nAccuracy and Fairness of Credit Reporting  \n\n \nThe Congress makes the following findings: \n\nThe banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. \n\nAn elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. \n\nConsumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers \n\nThere is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a  \n\nrespect for the consumer's right to privacy. \n\n \n\n(b) REASONABLE PROCEDURES \n\nIt is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. \n\n \n\nSo, since Navy Federal credit union said they verified these lates on account XXXX XXXX XXXX and XXXX XXXX XXXX  \n\nI am requesting a Description of the procedure use to determine the Accuracy and completion of this information I disputed. Who did they interview where was this information gathered from. I didnt even know they just took XXXX to apply to my pledge loan without my consent. They never got in touch with me.  Navy Federal Credit Union didn't follow these procedures.\n\n \n\nThis is in Violation of the Fair credit Reporting Act, willful noncompliance or no giving me what I requested in Full detail. What Navy Federal Credit Union is doing is violating my rights. I never received anything from them. No procedure was followed. They didnt reach out to me 21 before any of this. I have letters I sent to them and they did nothing. \n\n \n\nThese lates on this account need to be detailed from my account ASAP."

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation