Consumer complaint received 2025-01-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
I like to file a complaint against Equifax. I have had many on going issues for months now and going back as far as XXXX when I began working on building my credit up. Over the time I began building my credit my increase I had all the way up at XXXX in XXXX. On XX/XX/XXXX I had my credit pulled for a mortgage loan and was approved for my first house. I do have documentation of that as well. XXXX  I completed that and went into my Credit on equifax I seen XXXX points vanish because of the credit pull. Then as I would continue daily checking my credit on the free equifax site I started noticing information disappearing, incorrect information appearing and my score dropping XXXX points in XXXX day. I have over and over contacted them got nothing resolved and the service is rude. This complaint is filed based on the XXXX. Incorrect information, equifax refuses to correct XXXX, Blocking customers. 
XXXX. Hanging up on customers XXXX. I also like to add when I came on to consumers here to log in I noticed my information was changed on here rather than provide my email I clicked to sign in with and my password. Instead it provided a different style showing up saying " Equifax '' I took a photo shot to send the consumer service. I contacted equifax many of times and nothing resolved. On XXXX XXXX. First call I was verified and transfered to someone and she stated quote I will help you '' and hung up. Second time I called back I was verified and transfered and told I received in messages a text to download my driver 's license to verify me. I went into the site download require driver license and out of the blue a actual photo shot of me was taken. Yes I seen the picture appear never was informed about it, told about or nothing and soon as that happened the person hung up. I again called back because I could not log in to in to my equifax account. I finally got verified and transfer again and got it up and working to log in but soon as it let me into my account all my credit information was gone, my score vanished with a question mark in my score box. Talk about scary and fishy. I mean XXXX about fear. On XXXX XXXX I had to call back again cause it rejected signing in again. I try to get this resolved and kept being ignored Everytime I called until XXXX gentleman tried helping and walk me threw every available direction to correct this matter once we came to the available chance we got no where a blue back ground post appeared saying to contact Equifax. He transferred me over to another person and this person was rude and told I am block and can't be unblock until I a copy of driver license and social security card and then he ask if wanted my account cancelled. Equifax needs investigated ASAP deeply and employees of Equifax as I stated in my first complaint I XXXX student loans that were showing vanished and disappear and incorrect address listed under my personal information on XX/XX/XXXX saying I live in XXXX XXXX Illinois when I have been at XXXX XXXX XXXX XXXX, Illinois since XX/XX/XXXX. This need resolved and is my identity. I have XXXX documentation downloaded from the equifax credit that is evidence of proof and I will be sending them in as many as it will accept. If there is a email to send the rest of them to please send me a link to my email listed below. 
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Company response to consumer: Closed with explanation