Consumer complaint received 2025-09-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: SANTANDER HOLDINGS USA, INC.
State: FL

Complaint narrative:
Subject : Request for CFPB Intervention Santander Auto Loan Dispute, Rescission Demand, and Lien Release I financed a XXXX XXXX XXXX through Santander XXXX  USA ( Acct # XXXX, XXXX XXXX ) on XX/XX/XXXX through dealer XXXX XXXX . 

This account involves predatory financing, improper disclosures, misapplied payments, and unfair credit reporting practices : -- - A. Unconscionable Loan Structure Vehicle cash price : ~ {$26000.00} Amount financed : ~ {$31000.00} APR : 19.27 % Total of payments : ~ {$54000.00} Current vehicle value : ~ {$20000.00} This structure caused ~ {$12000.00} negative equity within two months, which was not disclosed clearly at origination.

-- - B. Hidden & Undisclosed Add-Ons The dealer added multiple items ( GAP $ XXXX, maintenance {$990.00}, predelivery $ XXXX, other fees ) without clear disclosure these were optional. These items inflated my loan balance substantially.

-- - C. Improper Servicing & Delinquency Reporting I made a payment on XX/XX/XXXX. 

Santanders system now shows Past Due {$680.00} and Next Payment Due XX/XX/XXXX. 

This past due status appears before 30 days from the next due date and could lead to improper reporting of a 30-day late before XX/XX/XXXX. 

Reporting a delinquency before 30 days from the due date violates FCRA 623 ( a ) ( 1 ) ( A ) accuracy requirements.

-- - D. Funding Source Transparency & UCC Issues I am requesting proof of the original funding source and whether Santander has assigned, transferred, or securitized my retail installment sales contract. My signed contract is a negotiable instrument under UCC Articles 3 & 9, and Santander may have monetized it immediately. I want confirmation of their ownership and standing.

-- - E. Impact of Santanders Actions Because of this loans structure and improper credit reporting, I have suffered : Denied access to personal and business funding approvals.

Trading losses exceeding {$5000.00} during this period.

Damage to my overall credit profile due to Santanders errors and dealer fee packing.

-- - Requested Resolution I request the CFPBs assistance in securing the following : 1. Full rescission of the Santander financing contract.

2. Lien release on my XXXX XXXX XXXXXXXX so I may retain the vehicle free and clear.

3. Removal/credit of all undisclosed add-ons and inflated dealer fees.

4. Freeze on any adverse reporting, repossession, or collections while this dispute is under CFPB review.

5. Provide complete records, including : Payment application history. 

Signed RISC + addenda. 

Payoff calculation.

Ownership/assignment/securitization documentation.

Explanation for past due coding before 30 days from due date.

I am filing parallel complaints with the Florida Attorney General and FTC and have mailed a certified rescission demand to Santanders executive offices.

Attachments include : Signed RISC + TILA disclosure box.

Itemization of amount financed.

Screenshot showing Past Due {$680.00}, Next Payment XX/XX/XXXX. 

XX/XX/XXXX payment receipt. 

Vehicle valuation ( ~ $ XXXX ). 

Add-on fee breakdown.

I respectfully request CFPB oversight to ensure Santander pauses all adverse reporting and releases the lien due to multiple violations impacting my rights under TILA, FCRA, FDUTPA, and UCC protections.

2. Resolution Request Notes ( CFPB Desired Outcome Section )

Company response to consumer: Closed with explanation