Consumer complaint received 2025-05-09 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CAPITAL ONE FINANCIAL CORPORATION
State: DC

Complaint narrative:
CAPITAL ONE DISPUTE Case : XXXX Merchant : XXXX Amount : {$240.00} I am writing to dispute the decision by Capital One that states I am responsible for the scam ticket XXXX failed to provide. When I spoke to an ignorant, rude customer support agent at Capital One they said they would not provide me with documentation on how capital one conducted their investigation! I am opening a CFPB complaint against Capital One for their poor investigation, which they could not have properly conducted. I have all proof and evidence that XXXX scammed me out of the ticket I originally purchased : XXXX XXXX XXXX XXXX XXXX XXXX. I will also be opening a fraud case with the FTC against XXXX, who are known scammers. 
I originally purchased Order # XXXX SXXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX for XXXX XXXX XXXX at the Capital One XXXX on XX/XX/XXXX. On XX/XX/XXXX, I received an email from XXXX stating that my ticket was ready. I clicked the link from XXXX to XXXX to retrieve the ticket. XXXX stated that the ticket XXXX XXXX XXXX XXXX XXXX XXXX had already been accepted by another email account. The ticket I originally purchased had been claimed by someone else. 
I NEVER received the ticket transfer from XXXX via XXXX. I have attached proof showing the XXXX message confirming the ticket was already accepted by another account not mine ( my account email is XXXX ). I called XXXX multiple times that day. They told me there was an issue, and that my case had been escalated to the appropriate team. I was told to wait for an email. 
This happened the day before the concert. When I spoke to XXXX customer support, I explained that I would dispute the transaction with my bank since XXXX was denying me a refund even though the ticket I paid for had been claimed by someone else. I also spoke with XXXX, and they confirmed that XXXX was responsible for selling me a duplicate ticket that was already claimed and that XXXX could not issue a refund because they were not the point of sale. 
Later that day, around XXXX XXXX, I received an email from XXXX stating that they had re-transferred my ticket. When I tried to retrieve it, the system still showed that the ticket had been claimed by someone else. I have attached proof that the ticket was still unavailable as of XXXX XXXX on XX/XX/XXXX the day before the XXXX 
I called XXXX again and requested a refund, which they refused. Because of this scam, I had to purchase a new ticket directly from XXXX. This second ticket XXXX XXXX XXXX XXXX XXXX XXXX was the only ticket I used, claimed, and had in my XXXX account. I have email proof from XXXX support stating that I never received the original ticket and that XXXX owes me a refund. 
On XX/XX/XXXX, just 3 hours before the concert, XXXX notified me of yet another new ticket : Order ID : XXXX XXXX XXXX XXXX XXXX. 
This was not the original ticket I purchased. I did not claim or use this ticket. XXXX never provided me with the original ticket and later sent me a " sorry '' email along with a {$2.00} coupon toward a future purchase. There is no way I am responsible for this sale because XXXX never provided me with the original ticket that I purchased. I never used or claimed any ticket from XXXX. 
Capital One did not conduct a proper investigation, and I will be holding both Capital One and XXXX accountable.

Company response to consumer: Closed with explanation