vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2025-06-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Non-sufficient funds and associated fees
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
i made a dispute i lost my bank card in a nother state I even replaced the card and lost my benefit food stamps card when I made the dispute I didn't receive my email for me to submit my proof today they removed dispute n reversed the funds with out me being able to submit proof I know who scammed and took my belongings me n there not doing anything about it I even have the name of the person n still nothing so I want to fix my balance there not giving me the opportunity too

Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I am writing to formally dispute the inaccuracies reflected on my credit reports. These errors have had a direct negative impact on my financial opportunities, including multiple denials of credit. As a data furnisher and credit reporting agency, you are legally obligated under the Fair Credit Reporting Act ( FCRA ) to ensure the information you report is complete and accurate. I respectfully request that you thoroughly investigate the accounts and inquiries in question, make the necessary corrections, and update my credit report accordingly. Prompt action on this matter is expected to prevent any further harm or the need for legal escalation.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Charged too much interest
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
In XX/XX/XXXX I acted on an e-mailed solicitation from Citibank for a XXXX XXXX balance transfer offer. 
On XXXX XX/XX/XXXX, I transferred a balance of {$5000.00} and was charged a fee of {$150.00} by Citibank to do so. 
I continued to use my card for regular purchases. 
On the first statement after the balance transfer ( XXXX XX/XX/XXXX ) I paid the total new charges ( {$420.00} ) plus a portion of the XXXX XXXX balance transfer ( {$550.00} ). 
On the second statemen after the balance transfer ( XXXX XX/XX/XXXX ) I received an interest charge of {$2.00}. I phoned Citibank to ask about this and they said it was an error and that it would be reversed. It was reversed almost immediately on XXXX XX/XX/XXXX. 
On the third statement ( XXXX XX/XX/XXXX ) there was another interest charge of {$5.00}. I called Citibank again, and they reversed this on XXXX XX/XX/XXXX. 
This continued on each successive statement, where I was being charged interest for new purchases even though I paid them off in full along with a portion of the balance transfer amount. 
I phoned Citibank each time, and each time a representative reversed the interest charge telling me it was XXXX error. This occurred each of XXXX statements ( XXXX, XXXX, XXXX, XXXX, and XXXX ). 
In XX/XX/XXXX, I received an interest charge of {$21.00} and called on XXXX XXXX to ask for it to be reversed and was told that it was not possible to do this. ( Actually, the first representative said it was possible but when I asked if they could stop charging she escalated to a supervisor who said it wasnt possible ). 
Citibank explained that new purchases would be charged interest, so long as I had a balance on the account ( even if I paid off the new charges when due ). This was the first time this was explained to me, all previous calls with Citibank representatives resulted in the customer service agent saying the charges were incorrect and reversing them. 
I relied on the statements of previous agents and continued to use the card, pay off all the new purchases and a portion of the XXXX XXXX outstanding balance, expecting that if I were charged interest on the new charges it would be reversed. 
The sudden change in action by Citibank after XXXX months of using XXXX policy will cost me {$21.00} plus further interest charges for purchases I made during this billing cycle. 
Had Citibank not ( XXXX ) said they should not be charging interest and ( XXXX ) reversed the charges every month, their policy would have been clear and I would have stopped using the card until the balance was paid off. 
All discussions with Citibank were over the phone, so there are no documents except for credit card statements which clearly indicate the interest charges are being reversed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C.

1681c-2 ) that you, the Experian credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. The following items do not belong to me and is a result of fraud that I did not authorize : Also, would like to have all addresses and names REMOVED from my credit report, except for my only name and address listed below : Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
I discovered incorrect accounts on my credit report, and I have no idea how they got there. I regularly check my report, but this time, unexpected discrepancies appeared. I even tried refreshing my browser, thinking it might be a glitch, but the errors remained. Since this issue persists, I request a thorough review of the documents Ive submitted so that I wont have to worry about this problem again.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NV

Complaint narrative:
I am submitting this formal complaint regarding Experian 's violations of the Fair Credit Reporting Act ( FCRA ), specifically 605B and 611, due to their failure to address fraudulent accounts on my credit report despite proper notification and submission of required documentation. On XX/XX/XXXX, I disputed several fraudulent accounts and provided Experian with all necessary documents, including a valid identity theft affidavit, proof of address, government-issued ID, and evidence linking me to a data breach. However, Experian failed to block the disputed items within the four business days required by 605B and instead " verified '' the accounts without disclosing the sources or evidence of verification, violating 611 's mandate for a reasonable reinvestigation and transparency. Their actions contravene established precedent, such as Andrews v. TRW Inc. and Menashe v. Bank of New York, which affirm the rights of consumers to accurate reporting and proper investigation of disputes. This pattern of non-compliance with statutory obligations and disregard for the CFPBs XXXX bulletin underscores Experian 's failure to uphold consumer protections under the FCRA.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I have been unable to send money using XXXX through my Chase bank account for the past few years. While I am able to receive money, every attempt to send money/enroll again results in an error message that says : Were having trouble adding or verifying a XXXX ID right now. Please try again later. 

I have contacted both Chase and XXXX multiple times to fix this problem. Recently, I have been communicating with Chase through their online portal and email, so all interactions are documented. Chase and XXXX each say the problem is on the other partys side, and neither has provided a solution or clear explanation. This issue has caused me significant inconvenience because I can not use XXXX to send money as intended.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information that should be on the report is missing
Company: Experian Information Solutions Inc.
State: MS

Complaint narrative:
I have been a victim of fraud and identity theft and recently I have learned that my information was used to make transactions that are unauthorized. Not only that, they actually have registered different addresses under my name which I never gave consent and now, I can't even pull up my Experian account for that matter. I need to have my address updated the soonest possible time please so as to make sure all my information are protected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C.

1681c-2 ) that you, the Experian credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. The following items do not belong to me and is a result of fraud that I did not authorize : Also, would like to have all addresses and names REMOVED from my credit report, except for my only name and address listed below : Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document. I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report. I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the Federal Trade Commission and have enclosed copies of the report. I would like these items deleted from my credit report as soon as possible. Please block this information from my credit report, pursuant to section XXXX05B of the Fair Credit Reporting Act.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Trouble using the card — Trouble using the card to spend money in a store or online
Company: AMERICAN EXPRESS COMPANY
State: TX

Complaint narrative:
Today on XX/XX/year> I tried to use my American express gift card online at XXXX XXXX XXXX XXXX. It declined twice, even though it day it's accept on the website. I also tried to use the card a few days ago on the XXXX XXXX website but it was also declined there as well. Both websites say the card is invalid or the numbers are wrong even though I double checked everything.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I purchased an XXXX tour on XX/XX/year> through a company called XXXX, for {$250.00}. The company 's Terms and Conditions state that if the tour is cancelled, the customer is entitled to a refund. On XX/XX/year>, the company emailed me and told me that the tour was being cancelled. I requested a refund multiple times. The company eventually emailed me back and stated they had refunded me {$230.00}. I disputed the charge with Chase as I did not see a chargeback on my account. I provided extensive documentation and even pointed out to Chase that the information sent by XXXX did not even match my account! I sent documentation to Chase indicating that XXXX had refunded me {$230.00}. Chase refused to issue me the refund.

Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
I've recently received a copy of my credit report and Noticed several inaccuracy and unauthorized accounts/information reporting to my credit report. These remarks have been detrimental to my life and credit health.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I've recently received a copy of my credit report and Noticed several inaccuracy and unauthorized accounts/information reporting to my credit report. These remarks have been detrimental to my life and credit health.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: SC

Complaint narrative:
This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C.

1681c-2 ) that you, the Equifax Information Services , block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. The following items do not belong to me and is a result of fraud that I did not authorize : Also, would like to have all addresses and names REMOVED from my credit report, except for my only name and address listed below : Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX SC XXXX ACCOUNTS : XXXX  - Account Number : XXXXXXXX XXXX XXXX XXXX XXXXXXXX, Date Opened : XX/XX/year>, Balance : {$680.00}

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
Dear XXXX, I looked at my credit report and noticed you have reported The following accounts, addresses, inquiries, numbers, and names : XXXX XXXX XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$870.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$0.00}, Addresses : XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX Inquiries : XXXX Inquired on XX/XX/XXXXXXXX XXXX XXXX Inquired on XX/XX/XXXX Phone Numbers : ( XXXX ) XXXX, ( XXXX ) XXXX ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX XXXX, ( XXXX ) XXXX Names : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX, According to 15 USC 1681b ( 2 ) and the FCRA section 605B it is illegal to report anything on my credit report without my permission. Please remove these : XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$0.00}, XXXXXXXX XXXX XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX OPENED : XX/XX/XXXX, BALANCE : {$870.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00} Addresses : XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXX XXXX XXXX XXXX XXXXXXXX GA XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX Inquiries : XXXX Inquired on XX/XX/XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX Phone Numbers : ( XXXX ) XXXX, ( XXXX ) XXXX ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX XXXX, ( XXXX ) XXXX Also keep in mind that you are required to delete this no later than 4 days after you receive this dispute from me. 
Thanks

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-06-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
Dear XXXX, I looked at my credit report and noticed you have reported The following accounts, addresses, inquiries, numbers, and names : XXXX XXXX XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$870.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$0.00}, Addresses : XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA, XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX Inquiries : XXXX Inquired on XX/XX/XXXXXXXX XXXX XXXX Inquired on XX/XX/XXXX Phone Numbers : ( XXXX ) XXXX, ( XXXX ) XXXX ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX XXXX, ( XXXX ) XXXX Names : XXXX XXXX, XXXXXXXX XXXX XXXX XXXX, According to 15 USC 1681b ( 2 ) and the FCRA section 605B it is illegal to report anything on my credit report without my permission. Please remove these : XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$0.00}, XXXXXXXX XXXX XXXX, ACCOUNT # XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX OPENED : XX/XX/XXXX, BALANCE : {$870.00}, DEPT OF ED/XXXX, ACCOUNT # XXXXXXXX XXXX XXXX XXXX XXXX, OPENED : XX/XX/XXXX, BALANCE : {$1400.00} Addresses : XXXX XXXX XXXX XXXX GA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX GA, XXXX XXXX XXXX XXXX XXXXXXXX GA XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA, XXXX Inquiries : XXXX Inquired on XX/XX/XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX Phone Numbers : ( XXXX ) XXXX, ( XXXX ) XXXX ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX, ( XXXX ) XXXX XXXX, ( XXXX ) XXXX Also keep in mind that you are required to delete this no later than 4 days after you receive this dispute from me. 
Thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2025-06-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: TRUIST FINANCIAL CORPORATION
State: TN

Complaint narrative:
i made a purchase of goods that i never got, so i asked them to refund me, they said it will take five working days but its been a month plus yet nothing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief