Consumer complaint received 2025-06-07 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I was a victim of a fraud scam by people who pretended to be Wells Fargo XXXX XXXX XXXX. On XX/XX/year>, at XXXX pm, I received a text message stating that Wells Fargo detected a fraudulent wire transaction of about and approximately {$8000.00}. and gave the option to reply N for unauthorized or Y to authorize it. I replied with XXXX Then I received a phone call from XXXX ( XXXX ) XXXX about the fraudulent wire transaction. I was very nervous that this was happening to me since I am currently attending my military occupation school at the time of sending this letter. I proceeded forward with the fraud protection agent, who then comforted my anxiety by convincing me that they were going to take care of the issue by following their steps. Then he procedded to move me with another person on the line on different phone number XXXX ( XXXX ) XXXX who then guided me to the steps to add another card through apple cash and add the following amount of {$9900.00} and then proceeded to guide me to bypass the wells fargo security alarm by making me change the amount of aviable to be able to deposit into the account of the apple cash they provided me. This process, ass told by the Wells Fargo fraud agents ( scam ) was to relocate my funds into a different account. Afterwards I have proceeded with the transaction, they told me to delete the card and then they procedded to move back to my Wells Fargo account and the fraud agent transfer to another agent after I became suspucious about him saying that they need to wire my money to another account, then they would generate imformation about it to wire it. I proceeded to hang up and look for information about the call, and I realized that I had been scammed about the incident, and after finding out what just happened, I then immediately made a claim to Wells Fargo about the scam since I found out that I had been scammed {$9900.00} out of my account. I also then immediately called Wells Fargo to close my account to protect my remaining money that I have which was approximately {$10000.00} that I had left in my account. I then opened a new account to protect my remaining money that I had left. I was a victim of a scam by Wells Fargo fraud special agents that convinced me very well in there entire process of assisting me in protecting my money until I figured out towards the end that I was scammed out of money but it was already to late since the scammers had my money by the time that I figured out that I was scamed. I made several reports with law enforcement identity theft report, an application cash reference fraud report, and a Wells Fargo claim report about the scam. I have pictures of phone numbers, XXXX XXXX transaction ideas, and messages regarding the scam incident. I also have the routing number and accounting number that the scammers tried to get me to wire the money to, but before I hang up the phone call. I am a victim of a fraud scam, and I have taken appropriate actions immediately to try to get a reimbursement from my bank, Wells Fargo. 

XXXX XXXX ID transactions : XXXX and XXXX XXXX XXXX XXXX XXXX XXXX Police Report : crime report # : XXXX Wells Fargo Claim : XXXX Identity Theft Report ( XXXX XXXX : XXXXXXXX XXXX XXXX ( XXXXXXXX XXXX ) Reference Report # : XXXX Federal Trade Commission Report # : XXXX Number of scammers : XXXX ( XXXX ) XXXX ( XXXX, CA ) XXXX ( XXXX ) XXXX ( this was the text message on where I received the alert regarding the supposed fraud text ). 
Transactions : {$9900.00} from my Wells Fargo bank account to XXXX XXXX card {$9900.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation