Consumer complaint received 2024-12-09 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
Wells Fargo is the worst bank on the planet they keep on making the worst decisions. Recently I read Wells Fargo closed a lot of people 's accounts and told them they had to give no explanation for clossing accounts. That's their right. Recently Wells Fargo transfere my loan to XXXX XXXX XXXX and they don't have to give me an explanation because I know why they did. They transfered it because I made several complaints about them on CFPB and went through mediation which was a joke. They transfered my loan on my home because I wanted them to pay for the damages they done I am almost 10 years into paying on my loan and it's higher than when it started because of the modification Wells Fargo screwed me on. I went through mediation they offered nothing but {$1000.00} I am still out around {$19000.00} because of Wells Fargo and worst part Wells Fargo is now going to be petty since I recently submitted these complaints on CFPB and since I said their check wasn't enough. They are going to be petty and transfer my loan. XXXX XXXX XXXX worked with Wells fargo in the past and the reviews about Wells Fargo and XXXX working together are horrible. They basically sell the loan to try to do anything shady forcing the homeowner to lose and it not be put back on Wells Fargo. They may even had a lawsuit against them. Nevertheless, I record all my calls with them I do not want to be with XXXX XXXX XXXX but Wells Fargo sold my loan to them and didn't even tell me till recently. On XX/XX/year> my loan was transfered. On XX/XX/year> XXXX XXXX XXXX takes over servicing my loan. XXXX XXXX XXXX has sent me nothing besides today in the mail I get a XXXX page letter saying they got my loan. I called and recorded my phone call the other day to XXXX XXXX XXXX and they said it is not in their system yet. This was on XX/XX/year> XXXX is Wells Fargo is selling/ transfering/ closing accounts ending relationships with customers who complained the settlement wasn't enough or complained to another government agency or something to that nature and it's wrong. I know this because my friends account got shut down and he told Wells Fargo the settlement wasn't enough. However his mom who is going to close her account on her own because the way Wells Fargo closed her kids account did not complain about Wells Fargo and her account was never closed. My mortgage loan is transfered when I complain how I am out {$19000.00} I go through mediation and that's a joke however since I complained I guess they don't want me as a customer. Guess they think the money that was paid out to settle lawsuits was always their money. I assure you it wasn't it was money they stoled from consumers like me and so many others that when we complained about getting it back or got it back Wells Fargo classes our accounts or transfers us to a company that has horrible reviews together with Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation