Consumer complaint received 2025-10-23 00:00:00
Product: Checking or savings account — Savings account
Issue: Opening an account — Account opened without my consent or knowledge
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I specifically instructed the Bank not to give me any kind of XXXX, debit, credit cards, online banking, transfers over phone and no communication over phone unless they were able to confirm the phone number with the one time Pin. I did not want statements mailed to me unless I requested it personally so I could time when the mail got there so I could keep an eye on the mailbox. I told him absolutely no card sent to my address. Bank of America kept sending statements and it had my full bank account number printed on it the mail was stolen and they were able to order cards sent to the house they took over my phone number i had to change my number to a new one because the phone company said that somebody took over a number that was XXXX. The people that I suspect were responsible for this phone being taken over for people that had known me well for many years of pets had access to my home and probably found documentation of Social Security and ID with the takeover for the phone they were able to change anything they wanted on my account they knew my birthday they knew everything. i asked the bank the only way to see my statements and the only way to withdraw any kind of money is in person with an ID and that's it. I told them that no one is to be able to order any information especially my bank account number or request statements on the phone. I my head hurt requested this on purpose because at the time I had roommates and they were getting my mail so and I had an ex who numerously stole my mailbox key also a XXXX  XXXX offender. since I have no way of tracking the money I periodically would get statements mailed to me when I got my first statements I saw that there was transfers I was unaware of to an account in my name that I didn't create a later found out it was created online little by little they were taking thousands of dollars out the account. and then at the time I did not have the current number that I am using now originally my phone number was owned by XXXX XXXX to this day it is owned by XXXX XXXX that is my abuser and maybe be responsible for the bank account he canceled my phone number and I got a new one and I believe this is how he was able to go on the phone and make fake claims so that they would speak to him on the phone I was unaware that there was claims being made and when I got the new phone number that phone number they would not speak to me or send me statements until I worked out a lot of things and showed a police report regarding my phone number Change showed it to the bank with ID my my license was stolen as well since I had no money no access to the money I had to wait to borrow money to get a new license when I got a new license I had I was able to show the bank who I was and then I was able to change my phone number after that this got really hard and confusing because of my instructions that nothing has to be done over the phone nothing has to be done online but with my identification stolen it was awaiting process. There was debit cards that were ordered and the bank did not read the notes and with the phone number not in my possession anymore they were able to call and request a XXXX time pin when calling in and order debit cards have it mailed to the address and with the mail theft going on was able to retrieve those cards and call in to create a pin. Bank of America finally allowed the number Change and I updated them with the same information I'm saying to you guys for some reason when I was told to open up another account that they were gon na transfer funds into it I did sell and they said they had to have me wait a long time went by and all I had in that account number was XXXX dollars everything was taken. Due to identity theft I made a claim on that and I was able to get some money back but not all and with that money that I did get back which was very little about {$10000.00} XXXX told the bank that I wanted to put that {$10000.00} in a CD account and not touch it because it was supposed to be my escape from XXXX  XXXX funds so I would be able to get another rental and relocate to another place and be OK with that amount of money in the bank that's all I had anyways because the rest was gone and then my landlord started being negligent with his property we had a bad XXXX infestation that I had to come out of the pocket for to pay myself because I was having a grandchild that was getting sick and my son had XXXX and he said that he couldn't even tilt his head to the side without roaches falling on them from the ceiling it was infested and my I called public health to clarify this and I have receipts to show proof of infestation please see attached and then the plumbing was bad I had to come out of pocket for this the plumbing went bad it came out to {$1000.00} for repairs and for them to come out and service the problem this is normally the responsibility of a landlord but he did not do anything and we became a slumlord situation. There was an electric fire in the wall and we caught it in time thank XXXX but I noticed that the walls were hot and there was a slight fire in XXXX of the rooms the damage that it cost is still damaged but that's because I have no money and it was way too expensive and was bleeding into me having to relocate money to be safe from the slumlord incident and from domestic XXXX incident all of it is still current I explained to the landlord that I could not pay for his obligations it's in a contract he would be responsible for bedbugs roaches because it was required and then he came across some information where if he made a bedroom a fifth bedroom he would get double the money for it being a higher amount of bedrooms so I had to come out of pocket to make a spare room a bedroom find the supplies that it required to make it XXXX out of my own money he said he would pay me back that he still wanted the amount of rent that I owe him no discounts and he just never paid me back. later on if you got worse it's still going on but there's so many repairs that have been done with the house and the roaches are coming back and mice my son is so sick he is in bed because he can't get up because his XXXX are so damaged and we've been in the ER back-and-forth many times and then My Ex who still comes around because he knows where I live get drunk on weekends and beats me up I recently got a concussion over this I've been stabbed by this man etc. but he is responsible for the money being gone and the landlord is responsible for the XXXX I had put in to move away from the situation

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation