vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
On XX/XX/year>, XXXX, XX/XX/year> I reached out to Transunion and XXXX XXXX US Mail regarding Collection account from XXXX XXXX with account # XXXX and a balance of {$770.00}. The original creditor is XXXX XXXX XXXX XXXX 
I previously disputed this account stating : I I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. ''I dont agree with the amount and the open date of this account. Please provide the last billing statement from the original creditor showing the amount due and the date it was due or delete this account. ''. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. 
XXXX account from XXXX XXXX with account # XXXX and a balance of {$1100.00}. The original creditor is XXXX XXXX XXXX XXXX 
I previously disputed this account.I never had a contract with this debt collector for any debt. Please provide proof from the original creditor that this debt collector owns this debt and has the legal authority to collect it or delete this account. Please mail me the proof of your investigation and proof that this debt collector has a legal right to collect, or delete this account. 

I have not received the contract with this debt collector nor the proof of the investigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I have a credit card with XXXXrst premier bank, I haven't used this card in over 3 months and i don't carry any balances on this card. I just recently lost my XXXX and XXXX, the card company is charging me a fee every month to have a card with them. In error i forgot to pay the {$10.00} fee, I wasn't notified about the late fee until it had climbed to {$57.00} dollars. I always put all my cards on auto payment as i have exceptional credit, this company doesn't have a auto payment feature in their system as they told me they stopped having it during covid and never put the feature back in the system. 
This is very stressful as i'm currently in the process of purchasing a home for me and my family, I just recently looked at my credit score and because of this {$10.00} 30 day late on my credit my score has dropped XXXX points from this issue. This will destroy my credit worthiness and history, Only because i wasn't able to put this card fee on auto payment. 
I have to manually pay {$10.00} every month. Im asking you to contact this company that hasn't been helpful at all. The company should at least have a option for auto payment, so if a customer has to pay this fee every month, he or she doesnt have to manually put a payment in for the fee of {$10.00}. I believe this is done purposely so most people will forget about the fee and be charged a late fee and late payment on their credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I have a credit card with XXXX XXXX XXXX I haven't used this card in over 3 months and i don't carry any balances on this card. I just recently lost my XXXX and XXXX, the card company is charging me a fee every month to have a card with them. In error i forgot to pay the {$10.00} fee, I wasn't notified about the late fee until it had climbed to {$57.00} dollars. I always put all my cards on auto payment as i have exceptional credit, this company doesn't have a auto payment feature in their system as they told me they stopped having it during covid and never put the feature back in the system. 
This is very stressful as i'm currently in the process of purchasing a home for me and my family, I just recently looked at my credit score and because of this {$10.00} 30 day late on my credit my score has dropped XXXX points from this issue. This will destroy my credit worthiness and history, Only because i wasn't able to put this card fee on auto payment. 
I have to manually pay {$10.00} every month. Im asking you to contact this company that hasn't been helpful at all. The company should at least have a option for auto payment, so if a customer has to pay this fee every month, he or she doesnt have to manually put a payment in for the fee of {$10.00}. I believe this is done purposely so most people will forget about the fee and be charged a late fee and late payment on their credit report.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I have a credit card with First premier bank, I haven't used this card in over 3 months and i don't carry any balances on this card. I just recently lost my XXXX and XXXX, the card company is charging me a fee every month to have a card with them. In error i forgot to pay the {$10.00} fee, I wasn't notified about the late fee until it had climbed to {$57.00} dollars. I always put all my cards on auto payment as i have exceptional credit, this company doesn't have a auto payment feature in their system as they told me they stopped having it during covid and never put the feature back in the system. 
This is very stressful as i'm currently in the process of purchasing a home for me and my family, I just recently looked at my credit score and because of this {$10.00} 30 day late on my credit my score has dropped XXXX points from this issue. This will destroy my credit worthiness and history, Only because i wasn't able to put this card fee on auto payment. 
I have to manually pay {$10.00} every month. Im asking you to contact this company that hasn't been helpful at all. The company should at least have a option for auto payment, so if a customer has to pay this fee every month, he or she doesnt have to manually put a payment in for the fee of {$10.00}. I believe this is done purposely so most people will forget about the fee and be charged a late fee and late payment on their credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I have previously disputed with XXXX, Experian and XXXX regarding several accounts which I found inaccurate. Up to date, I have received no response nor proof that they are doing proper investigation with my dispute. They ignored my rights to obtain an accurate credit report. They are non compliant with the FCRA. These erroneous reports badly hurt my credibility. I'm certain that my rights as a consumer protected under the law have been violated by this inaccurate information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY

Complaint narrative:
I live at XXXX XXXX XXXX XXXX  XXXX NY, XXXX. For the last 6 month or so I have been trying to get a modification with my mortgage company SPS, XXXX # XXXX I attempted a XXXX XXXX and the company had reported making numerous attempts to contact me which was false and to date all they can only offer me is a repayment plan with a very high payment. I have spoken to a number of their employees and I have been given different information that conflicts with other. One of their employees told me to request a supervisor when contacting them and I have twice but I was never connected. As of today there is a sale date of XX/XX/year>. After I was told that I did not offer a high enough for the Shot pay off quote in XXXX and that I could make another offer over the phone but I would have to withdraw the current XXXX a month repayment plan. I did raise the offer amount which was not noted on the SPS portal and since then there is a new sales date. I think this is unfair and unethical. I contacted XXXX and was told I have no other options at this time.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
This CFPB complaint has been filed to request pursuant to FCRA subsection 605b ( 15 U.S.C 1681 c-2 ) that you, EXPERIAN credit reporting agency, block information appearing on my consumer credit report that is result of identity theft an fraud within XXXX business days of you receiving this complaint. This fraudulent, inaccurate, an false information consists off of auto loan XXXX XXXX XXXX # XXXX, student loan DEPT OF EDUC XXXX # XXXX, DEPT OF EDUC XXXX # XXXX, XXXX XXXX # XXXX. XXXX  # XXXX all are listed below.These accounts have resulted in several fraudulent collections appearing on my consumer XXXX credit report I attached a list of the aforementioned accounts, collection accounts, I do not recognize the aforementioned accounts, collections as reported. The aforementioned accounts, collections appearing on my consumer credit report maintained by you were not opened, made, or initiated by me.All of the aforementioned accounts, collections accounts are the result of identity theft and fraud.I have attached a copy of FTC identity Theft Criminal Complaint # ( XXXX ) as proof from US FEDERAL TRADE COMMISSION that all of the aforementioned consumer credit accounts, collections are the result of identity theft and fraud. In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit card — Store credit card
Issue: Problem when making payments — Problem during payment process
Company: SYNCHRONY FINANCIAL
State: MI

Complaint narrative:
Enrolled in Auto Pay with Synchrony Bank for payment of Sam 's Club Credit Card. Payment of card balance of over {$3900.00} was debited instead of the usual payment of {$130.00}. Was told that I requested that amount to be paid via auto pay call on Thursday, XX/XX/XXXX at XXXX pm. I contacted not only my bank, XXXX as well as, Synchrony and explained I did not authorize this transaction. As a result of this transaction, my bank account is overdrawn by over {$2200.00}. I called Synchrony three times and they told me today that the investigated my complaint and that I did authorize this transaction. Why would an individual authorize a payment that they know that they could not afford as well it making sense for me to make the payment and then call back and say I did not do it. They now have my account overdrawn and I can not pay other bills due, I can not afford to buy groceries or gasoline to drive to work which is an over XXXX XXXX XXXX. My payment history would not even reflect that I am that type of consumer. They informed me that because of their findings, they submitting this as a request to cancel the payment they say I authorized and sending me a check in another 15 days. Meantime, I have a pension check that I will be receiving on Wednesday which is going to be consumed by the overdrawn amount on my checking account. Further not allowing me any money to care for myself and my family. With all the AI being used to defraud and manipulate anything regarding a consumer, including a robocall that looks like it could be them. Also, when I checked the card account, it said I only had {$20.00} to spend on a nearly paid off account.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
XXXX XXXX has provided information regarding a XXXX balance on my account several times since my last complaint. They fixed the error submitted documentation surrounding the fixture of the error and then re-reported delinquency. 
Change the status of my account to CLOSED and paid in full remove all irrelevant remarks on my credit report that could harm my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX XXXX has provided information regarding a XXXX balance on my account several times since my last complaint. They fixed the error submitted documentation surrounding the fixture of the error and then re-reported delinquency. 
Change the status of my account to CLOSED and paid in full remove all irrelevant remarks on my credit report that could harm my credit.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX XXXX has provided information regarding a XXXX balance on my account several times since my last complaint. They fixed the error submitted documentation surrounding the fixture of the error and then re-reported delinquency. 
Change the status of my account to CLOSED and paid in full remove all irrelevant remarks on my credit report that could harm my credit.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.

15 U.S.C 1681 section 602 A. States I have the right to privacy.

15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: CITIBANK, N.A.
State: VA

Complaint narrative:
Citi sent me an email for a promotion that allowed for a {$300.00} account bonus if you opened a new access checking account and completed XXXX qualifying direct deposits with 90 days. I opened an account and completed the required direct deposits. They also sent me an email saying congratulations that I qualified for the account bonus. After I never received the bonus I called citi and was told that I would have to wait 90 days rather than 30 days top receive the bonus. A week later I called back and was told that since I had previously had a citi account I didn't qualify for the bonus offer. If I didn't qualify, they could have explained that to me at the time I opened the account and used the promotional code.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: Keystone Law LLC
State: MO

Complaint narrative:
Keystone Law LLC XXXX XXXX XXXX XXXX, XXXX XXXX XXXX of XXXXXX/XX/XXXX XXXX Re : Debt Validation Request and Dispute Dear Sir/Madam, I am writing to formally dispute the validity of the debt reported by your agency and to request validation as required under applicable federal regulations. 
XXXX. Dispute of XXXX : I dispute owing any and all debts to your agency. Your recent communication and the subsequent report on my credit report do not provide adequate validation of the debt in question. 
XXXX. Request for Debt Validation : Under the Fair Debt Collection Practices Act ( FDCPA ), specifically 12 CFR 1006.34 ( b ) ( 5 ), you are required to provide validation of the debt, including a detailed account statement and proof that you have the authority to collect on this debt. As of now, I have not received this information. 
Please provide the following documents to validate the debt : A detailed statement of the debt, including the original creditor 's name and the amount owed. 
A copy of the original credit agreement or contract. 
Proof that you are licensed and bonded to collect debts in my jurisdiction. 
The purchase agreement between your agency and the original creditor. 
XXXX. Dispute of Reported Information : According to 12 CFR 1006.34 ( c ) ( 4 ) ( i ), I have not been given a chance to dispute the account before it was reported to the credit bureaus. This action violates my rights under the FDCPA. 
XXXX. Cease Communication : In accordance with 15 USC 1692c ( c ), please cease all communication with me via email, texts, and phone calls. Any future communications should be sent to me in writing. 
XXXX. Compliance Request : Please ensure compliance with 12 CFR 1006.34 ( d ) and 15 USC 1681s-2 ( a ) ( 7 ) ( A ) regarding the reporting of debts to consumer reporting agencies. Your failure to provide the required disclosures and validation constitutes a violation of these regulations. 
Please send all requested documentation to my address listed above within 30 days of receipt of this letter. Failure to do so will be considered a violation of my rights, and I may seek further action as necessary. 
Thank you for your immediate attention to this matter.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation