Consumer complaint received 2024-06-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Below is the Email sent to XXXX XXXX  on XX/XX/XXXX, XXXX they mainly use predatory lending scheme to keep me with them, or when applied for loan assistance they were after my equity in home and increased my APR with no reason. Also XXXX XXXX never provided me with any adverse action report, although it was requested. 

I am writing to formally dispute inaccurate information being reported to Experian regarding my mortgage account with XXXX XXXX XXXX XXXX. Specifically, a report dated XX/XX/XXXX, erroneously indicates that I am currently paying my mortgage on a partial or modified payment plan. This is not true ; I have never paid on a modified or partial payment plan since the commencement of my mortgage. 

This is not an isolated incident. On XX/XX/XXXX, another erroneous report was sent to Experian flagging my account as delinquent for more than 60 days and stating that I was paying on a modified or partial payment plan, both of which are false. While these remarks were removed in XXXX, their recurrence raises serious concerns about the accuracy of your reporting practices. 

According to the Fair and Accurate Credit Transactions Act ( FACTA ) and regulations enforced by the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ), I should have received notice and an explanation of the adverse/negative disclosures sent to the credit bureau XXXX To date, I have not received any such notice or explanation. 

The repetition of these erroneous reports in a short period suggests more than an honest mistake or error. This pattern may be indicative of a predatory lending scheme, specifically Failure to Report Credit Information accurately, which is prohibited under the XXXX XXXX XXXX Reform and Consumer Protection Act of XXXX. 

The negative effects of these incorrect reports on my professional and personal life are substantial. As a Certified Public Accountant ( CPA ) and Corporate Controller, maintaining a clean credit report is crucial to my career. Inaccurate reporting harms my professional reputation and can impede my ability to obtain, maintain, and refinance credit. 

To rectify this situation, I request that XXXX XXXX  XXXX XXXX send a letter to Experian to remove these false remarks entirely from my credit history. Additionally, I request that you provide me with the required disclosures and explanations for the adverse reports as mandated by FACTA. 

Failure to address this issue promptly will leave me with no choice but to file complaints with the CFPB and the Federal Deposit Insurance Corporation ( FDIC ). 

Moreover, in XX/XX/XXXX, I requested loan assistance which was denied. Consequently, I missed the XXXX payment but agreed with XXXX to pay both XXXX and XXXX payments on XX/XX/XXXX. Despite this arrangement, XXXX reported the missed XXXX payment to the credit bureaus without providing the required disclosure by FACTA. This misrepresentation, suggested by a XXXX customer service representative, should also be removed from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation