Consumer complaint received 2024-12-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: FC HoldCo LLC
State: FL

Complaint narrative:
I am writing to formally lodge a complaint against Flagship Credit Acceptance for multiple violations of federal and state consumer protection laws, including the Truth in Lending Act ( TILA ), Gramm-Leach-Bliley Act ( GLBA ), Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and the Florida Consumer Collection Practices Act ( FCCPA ).

1. Violation of FCRA 623 : Despite my request for debt validation, Flagship Credit Acceptance failed to report my account as disputed to the credit reporting agencies. This constitutes a violation of the FCRA, which mandates accurate reporting of consumer credit information.

2. Improper Use of Personal Information : Flagship Credit Acceptance disclosed my personal information without providing an option to opt out, in violation of the GLBA and FCRA 604 ( a ) ( 3 ). This unauthorized use of my information is punishable under these acts.

3. Failure to Provide Required Disclosures under TILA : Flagship Credit Acceptance failed to comply with TILAs requirement to provide clear and conspicuous disclosures concerning finance charges and related aspects of credit transactions, as outlined in 15 USC 1605.

4. Violation of FDCPA : The company 's failure to report the dispute and its misleading debt collection practices are in violation of the FDCPA, which protects consumers from abusive and deceptive collection strategies.

5. Violation of FCCPA : Flagship Credit Acceptance engaged in deceptive practices prohibited by the FCCPA, including failing to address billing errors and not providing options for resolving my financial difficulties. 
Background : I lost my job in XXXX and have struggled to make payments. Despite explaining my situation to several customer service representatives and requesting options for resolution, none were provided. This treatment and the misinformation and deceptive practices have led me to this complaint. I am asking to settle this account in the best possible way to avoid further injury.

I am seeking the following resolutions : - Correction of the reported information to accurately reflect the disputed status of my account.

- Cease and desist unauthorized sharing of my personal information.

- Clear and accurate disclosure of finance charges and related information as required by TILA.

- Removal of any erroneous entries on my credit report resulting from these violations.

- A thorough investigation and appropriate action against Flagship Credit Acceptance for their violations of federal and state consumer protection laws.

-if they are not able to provide the information requested I am requesting settlement of the account in full and release the title to me. The alleged finance credit or loan is paid in full according to my payment history. Thank you for your attention to this matter. I look forward to your prompt resolution.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation