Consumer complaint received 2025-08-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
This complaint is in regards to the consumer report belonging to XXXX XXXX XXXX XXXX on TRANSUNION. I have been a victim of identity theft and for over 6 months have been working diligently to resolve this issue and protect my persons informations. I have had fraudulent accounts reported to my TRANSUNION consumer report in which derogatory remarks have negatively affected my credit worthiness for over 2 years. These fraudulent accounts show no payments ever made to the accounts which means the thief who stole my identity and used my personal information without my authorization never made a single payment towards the lines of credit they received in my name. This does not accurately depict who I am as a person nor my credit worthiness if I owe a debt i would pay it nor would I put my myself in debt that I could not handle. My credit worthiness has been damaged and these accounts are not equitable to I the living man XXXX XXXX nor my person XXXX XXXX XXXX XXXX. I have been trying to resolve this issue for over 6 months, and despite numerous attempts to resolve the issue, fraudulent accounts and unauthorized credit inquiries continue to appear on my consumer report. These inaccuracies have severely damaged my creditworthiness and caused me ongoing harm.

For over six months, I have taken consistent action to dispute fraudulent activity that has been reported on my consumer file. Despite my diligence, fraudulent accounts and inquiries remain on my report, which I have clearly identified as resulting from identity theft.

The most egregious example is the presence of a fraudulent tradeline from XXXX XXXX XXXX. This fraudulent account was opened on XX/XX/year> with a balance of XXXX . 

I have never applied for or received credit from XXXX XXXX XXXX on XX/XX/year> and this account was opened without my knowledge or consent. The account shows little payment history and multiple 60, 90 and 120 day late payments, which further supports my claim that a criminal opened this account using my stolen personal information.

Legal Grounds : Under the FCRA ( 15 U.S. Code 1681c2 ) and 12 CFR 1022.3, consumers have the right to block information resulting from identity theft : A consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, no later than 4 business days after the receipt by such agency of : ( 1 ) Appropriate proof of the identity of the consumer ; ( 2 ) A copy of an identity theft report ; ( 3 ) The identification of such information by the consumer ; ( 4 ) A statement by the consumer that the information is not information relating to any transaction by the consumer.

I have already provided all four items, including my FTC Identity Theft Report, a copy of my ID, a list of the fraudulent items, and a signed written statement. XXXX XXXX XXXX has no legal basis to continue reporting this inaccurate and harmful information. 

If XXXX XXXX XXXX, and TRANSUNION does not take corrective action and resolve this matter fully and in compliance with the FCRA, I will pursue legal remedies, including : A federal lawsuit for FCRA violations A state lawsuit for civil non-compliance and damages Claims for emotional distress, financial harm, and pain and suffering as a result of this ongoing negligence This issue must be addressed with the urgency it deserves. I appreciate the CFPBs involvement and protection of consumers like myself.

Thank you for your attention and swift action in this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation