Consumer complaint received 2018-05-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — 
Company: Ocwen Financial Corporation
State: MO

Complaint narrative:
Ocwen did not provide full disclosure until after I called it to their attention. An Ocwen employee had the decency after I insisted to provide in an informal manner financial information that should have been disclosed to me from day one. I have provided that document to the CFPB and Ocwen. I was asked how did I know that? Also the person attempted to explain that once the loan process was completed the monies were forgiven?

Initially only the payment amount was disclosed. I insisted on all financial information Im accustomed to receiving. Then and only then did Ocwen put it in writing like nothing had occurred. Im sure if their files are examined, which I will see that they are, this is a normal practice and has been done with other customers.

Ocwen is now retaliating by transferring my loan in the estate of my deceased daughter to another lender without correcting their error.

My good faith effort to make timely payments is the only control I had or have over this entire loan process.

I can not address the lender Ocwen dumped on because that lender did not create this problem, cant correct this problem and does not know what has taken place.

I will continue to send my payments to Ocwen until they correct this situation or it is corrected by an outside source.

I have no control over how Ocwen conducts business. I cant control when and if Ocwen sends me documents.

In this case the documents were not handled properly initially nor finally. I made all payments as I had agreed.

Which is the only thing I had control over ( the payments ). I performed Ocwen did not. Once I finally received the final documents ( not received in time for me to execute and return by XX/XX/2017 ) I completed and had motorized and returned the documents. Ocwen has acknowledged receiving the documents, but Ocwen is saying the document is late. This is Ocwen fault. The initial documents were late? 

Ocwen did not get the initial loan paperwork to me in time for the XX/XX/2017 Payment. They owned up to their mistake. because they provided my information to an unauthorized source. The only reason they are not owning up now is because they are retaliating. They did the exact same thing initially, why did they not lie and stand firm at that time? 

The final paperwork was not sent until I continually requested the final paperwork. I was still receiving during the entire loan process and after payments were made, request, several request for information to provide information that I was the executor of my deceased daughters estate. Why would I make payments, timely payments? 

When I was continually requesting the final documents, I was receiving every document they have except the one document needed to finalize the loan. 

I received several new loan packages, letters for request of executirship. I even received original documents ment for me that were sent to others. Others who forwarded those documents to me after deadlines had passed. That is how I knew to contact Ocwen and that the loan process had been completed. It was evident by what and when I was receiving there was a grave communication problem within the organization. Now their only recourse is to place blame for their mistakes and errors on me passing their problem to others Its not the fact that they transferred the loan, but the status and how they transferred the loan. If Ocwen knew they were transferring the loan, why did Ocwen not fix their problem? What difference did it make to transfer the loan in good standing as it should have been? What were and are they trying to hide? 

Ocwen is known as the most blatant servicer for loan servicing errors in the servicing industry. They need to own up to this mistake and fix it. 

My calls to XXXX XXXX were to talk to XXXX XXXX. When employees cant get things right its up to the CEO and President to step in and fix it. Thats what needs to happen.

Company response to consumer: Closed with explanation