Consumer complaint received 2026-01-05 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: PNC Bank N.A.
State: MD

Complaint narrative:
My paycheck was supposed to arrive XX/XX/XXXX. My paycheck was blocked by PNC and returned to my employer. I have already received multiple paychecks previously from this employer with no issue. My employment started XX/XX/XXXX. Upon returning the payment, my employer provided me a paper check which I cashed in person at a PNC branch location on XX/XX/XXXX. The attendant said funds would be available within a few hours. By XX/XX/XXXX I still had not received the check. I XXXX and it said it should have been there the day prior. I called PNC, they hung up on me. I called again, they said that the fraud prevention department blocked my check and that they had yet to review it. The department was closed at the time and I had to wait until this morning XX/XX/XXXX to call. I was on hold for 20 minutes, as soon as the hold music stopped and I heard a person breathing they hung up on me. I immediately called back and sat on hold for 20 more minutes. The person who answered the phone had such a thick accent I could barely understand them. She ended up telling me that they had yet to review the check and it would be at least 48 hours until they would. I said thats not good enough I need to speak with a supervisor. After demanding multiple more times, with her refusing to transfer me, I asked for a number for a complaint line, she hung up on me. I called back the PNC general line to make a complaint. Sat on hold for 20-25 minutes. This individual was extremely helpful, and acted as a go between between myself and the XXXX for PNC, asking them questions, receiving information, and relaying it back to me. They had yet to review the check, they sent my case up the ladder, or what they would call the escalation dept, she said I will get a call within 24-48 hours where they will ask me about the check, and then attempt to release it.

Because of this incident, I have not been paid in nearly a month, and there is nothing my employer and I can do about it. I am getting late notices as a few payment dates are now behind. That means because of PNC I owe multiple XXXX XXXX late fees on top of my bills. Not only that, but due to their disinterest in helping me solve this, I fear that my credit score may be impacted which I would not be able to fix at all. I feel it necessary as an XXXX to represent myself here and stand up for myself against a massive corporate banking conglomerate. If they showed up to work everyday for a month and someone decided to play XXXX and deny them their money they would be upset. Anyone would be and rightfully so. I am an adult, I have bills to pay, I need to feed myself. This bank is directly inhibiting my ability to do so, they are not willing to comply when asked why theyre doing this. They are unwilling to let me speak to supervisors or managers about this issue. Ive never dealt with such unprofessionalism at such a high level. I would like some sort of justice on this issue. As my bills now cost more, because theyre holding my paycheck. And if they make my credit score lower because of this I want them to have to suffer actual consequences. And I want to be compensated by them for their actions, negligence, and un befitting behavior as a major provider.

Company response to consumer: Closed with explanation