Consumer complaint received 2025-06-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, nc XXXX XXXX : XX/XX/XXXX SSN ( Last XXXX ) : XXXX Phone : XXXX Date : [ Insert Todays Date ] To : Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Against Experian, TransUnion, and Equifax for Inaccurate Credit Reporting Accounts Involved : XXXX XXXX XXXX | Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Dear CFPB XXXX, I am filing this complaint to report the willful misrepresentation and non-compliant credit reporting practices by Experian, TransUnion, and Equifax concerning the XXXX accounts listed above. 



XXXX. XXXX XXXX XXXX XXXX XXXX XXXX Opened : XX/XX/XXXX High Balance : {$71000.00} Last Reported : XX/XX/XXXX Reported Status : Derogatory / Charged Off Comments : Charged off as bad debt / Transferred to recovery Dispute : This account was paid in full and transferred, yet is being reported as both charged off and with a {$0.00} balance. This is inaccurate and misleading. According to XXXX XXXX standards, a paid and transferred account must reflect the actual payment status at the time of transfer. 

It is a violation of FCRA 623 ( a ) ( XXXX ) and XXXX XXXX formatting to : Report both charged off and {$0.00} balance simultaneously Retain derogatory language like bad debt after payment Fail to reflect the proper Payment Rating : Code XXXX  ( Paid - was a charge-off ) or Code XXXX ( Paid - no derogatory ) This tradeline should be updated to reflect Paid in Full Closed Account with appropriate XXXX  XXXX XXXX. 



XXXX. XXXX Secured Installment Loan Opened : XX/XX/XXXX Closed : XX/XX/XXXX High Credit : {$1600.00} Balance : {$0.00} Status : Closed Payment History : Current/No late payments Dispute : This is a fully paid secured installment account that was never delinquent. However, it is not coded or reported in a way that reflects its positive status. XXXX XXXX guidelines require that closed, paid installment loans reflect a Paid in Full or Closed in Good Standing status. 

Currently, this account is being underreported, and as a result, it is not contributing to my credit file as it should. 



Requested Resolution : XXXX. Update the XXXX XXXX XXXX account to : Paid in Full Closed Account, with comments corrected to : Account Paid/ Transferred / Closed in Good Standing, and XXXX XXXX Payment Rating Code XXXX or XXXX. 
XXXX. Update the XXXX account to : Closed Paid in Full or Closed Paid as Agreed, so it reflects the accurate positive payment history and closed status. 
G I am not disputing ownership of these accounts. I am disputing the manner in which they are reported, as it is misleading, incomplete, and in violation of FCRA accuracy requirements. 

Attached are : Government-issued ID Credit report excerpt Notarized affidavit of dispute Please investigate and correct these reporting violations immediately. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation