Consumer complaint received 2023-12-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
forgot to attached my payment history for Capital One XXXX since Capital One stated they can't obtain my payment history I have provide it to them and as of today what my account looks like. 

I requested a credit limit on XX/XX/2023, XX/XX/2023, XX/XX/XXXX, XXXX each time I requested a credit limit, I received the respond back in the same day or next day. I also typed and mailed a letter to Capital One on XX/XX/2023 no respond. The reason is alway the same. I have called and asked what are they evaluating and was told that he was not credit specialist. He also told me that it's other factor that determine the decision, however the reasons stated were the same in each letter. They stated that they are unable to obtain my most recent payment data. Last time I checked Capital One was on my bank statement so forgive me for being a bit confused because the XXXX I pay stated that they are unable to obtain activity. I have attached each letter and my payment history from XXXX to current. The month alone I have paid {$780.00}. Capital One this is discrimination. Dear XXXX XXXX XXXX, XX/XX/2023 Information about your account ending in XXXX Creditor : Capital One N.A. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX You recently requested a credit line increase for your Capital One account. Unfortunately, your account isn't eligible right now. We know this isn't the answer you were hoping for and we want to help you understand why : A credit limit increase is currently not available upon request because Capital One is evaluating account activity at assigned credit limits. We were unable to obtain your most recent monthly payment data from the credit reporting agency Dear XXXX XXXX XXXX, XX/XX/2023 Information about your account ending in XXXX Creditor : Capital One N.A. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX You recently requested a credit line increase for your Capital One account. Unfortunately, your account isn't eligible right now. We know this isn't the answer you were hoping for and we want to help you understand why : A credit limit increase is currently not available upon request because Capital One is evaluating account activity at assigned credit limits. We were unable to obtain your most recent monthly payment data from the credit reporting agency Dear XXXX XXXX XXXX, XX/XX/2023 Information about your account ending in XXXX Creditor : Capital One N.A. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX You recently requested a credit line increase for your Capital One account. Unfortunately, your account isn't eligible right now. We know this isn't the answer you were hoping for and we want to help you understand why : A credit limit increase is currently not available upon request because Capital One is evaluating account activity at assigned credit limits. We were unable to obtain your most recent monthly payment data from the credit reporting agency

Company response to consumer: Closed with explanation