Consumer complaint received 2026-05-27 00:00:00
Product: Checking or savings account — Savings account
Issue: Problem caused by your funds being low — Late or other fees
Company: U.S. BANCORP
State: MO

Complaint narrative:
CFPB/OCC Consumer Complaint : Statement of Facts 1. Core Dispute & Account Identification Financial Institution : U.S. Bank, N.A. Account Type : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( Converted to U.S. Bank XXXX XXXX XXXX ) Account Number Ending In : XXXX ( Was XXXX XXXX ) Initial Transition Balance : {$510.00} Requested Resolution : Full principal refund of {$510.00} plus the restoration of all lost compounding interest from XX/XX/XXXX, through the present date. 2. Baseline Account Intent & Expectation of Growth I originally established this interest-bearing money market account with XXXX XXXX XXXX , where it was protected as a contractually guaranteed, fee-free consumer product. The explicit financial purpose of this asset was long-term capital preservation, continuous growth through compounding interest, and immediate availability as an emergency fund. Because this was a designated growth vehicle, I had every reasonable expectation that my funds would remain safe, unpenalized, and continuously yielding interest. U.S. Bank completely inverted this relationship. They immediately halted all interest generation upon conversion and subsequently implemented an aggressive fee structure, transforming a vehicle designed to earn money into an active liability designed to extract it. 3. Chronological Fact Timeline XX/XX/XXXX ( Unilateral Conversion & Immediate Interest Cessation ) U.S. Bank acquired XXXX XXXX XXXX deposit base and automatically migrated my account into their " XXXX XXXX XXXX '' tier. This transition utilized " negative consent, '' relying on generic corporate brochures without requiring an affirmative signature or explicit customer opt-in. Upon taking control of the account, U.S. Bank immediately terminated all interest accrual. XX/XX/XXXX XX/XX/XXXX ( Stagnant Balance Trap ) As documented on Page XXXX of U.S. Banks Introductory Brochures, a temporary XXXX promotional fee waiver was passively applied to the account. Because the bank had completely cut off my interest accrual, my balance remained entirely frozen and stagnant at exactly {$510.00} for a full year. With XXXX interest credits and XXXX fee debits appearing on statements, there was absolutely no financial trigger or operational alert to warn me that my capital was in jeopardy while my household was navigating a major cross-country relocation, followed by the onset of the XXXX public health crisis, which impacted my own health and household extensively. XX/XX/XXXX ( First Financial Penalty ) : Immediately upon the expiration of the passive XXXX fee holiday, U.S. Bank XXXX XXXX first {$10.00} Monthly Maintenance Fee, explicitly matching the statement cycle after the promotional waiver vanished. XX/XX/XXXX ( Defective Automated Inactivity Notice ) : U.S. Bank relies on an automated " Account Acknowledgement '' letter ( found on Page XXXX of the Correspondence and Statements PDF ) to justify freezing and penalizing the account. This notice contains severe system compliance errors : The letter is dated XX/XX/XXXX, yet purports to state an account balance from the future ( " As of XX/XX/XXXX '' ). The letter claims the account had zero customer transactions in the " last XXXX months. '' However, U.S. Bank had only held the account for XXXX months since the XX/XX/XXXX conversion. The bank impermissibly harvested timeline data from a previous financial institution 's contract to accelerate its internal dormancy clock. XX/XX/XXXX ( Predatory Double-Dipping Fees ) : U.S. Bank began a compounding penalty structure, simultaneously charging a {$10.00} Monthly Maintenance Fee AND a {$5.00} Dormant Service Charge on the exact same business day. XX/XX/XXXX ( Account Liquidation & Closure ) : U.S. Bank continued to aggressively pull a combined {$15.00} every single month out of the asset, running regular automated corporate transactions against my balance until my emergency funds were entirely depleted to {$0.00}, at which point they closed the account. 4. Mitigating Circumstances & Conspicuous Notice Failure The bank relies on mass corporate mailings to argue that " proper notice '' was given. I contend that these generic disclosures failed the " clear and conspicuous '' standard under Regulation DD ( Truth in Savings Act ). During the XXXX XXXX transition and the late XXXX fee initialization, my household was adjusting from a cross-country relocation alongside an intense, protracted family medical crisis involving severe illness, hospitalization, and major surgical recovery. Because I was newly relocated, my mail was inundated with unsolicited promotional junk mail from local financial institutions. Having no prior self-initiated relationship with U.S. Bank , their automated transition brochures lacked conspicuous clarity and were reasonably obscured by this high volume of unsolicited local mail during a period of documented personal medical incapacitation. 5. Summary of Regulatory Violations Unlawful Elimination of Account Functionality : U.S. Bank unilaterally erased the contractually established, interest-bearing nature of my property on day one of the conversion without explicit consumer consent, eliminating all financial utility. Incompatible Regulatory Definitions : U.S. Bank stands on a legal contradiction. They classified the account as contractually " dormant and abandoned '' to levy a dormancy penalty, while simultaneously treating the account as an actively managed corporate tier to assess standard operational maintenance fees. Defective Compliance Systems : The physical evidence demonstrates that U.S. Bank 's automated notification and data systems are fundamentally flawed, relying on fabricated timelines and post-dated accounting errors to penalize a consumer. 6. Requested Resolution I request that federal regulators direct U.S. Bank to : Issue a full refund of the original principal balance of {$510.00}. Calculate and pay the total compounding interest that should have accumulated on a {$510.00} balance under standard XXXX XXXX XXXXields from XX/XX/XXXX, to the present date. Issue these combined funds via a corporate check sent directly to my current address.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation