Consumer complaint received 2024-05-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Freedom Mortgage Company
State: OH

Complaint narrative:
In as few words as possible, Freedom Home Mortgage Company 's criteria on how to repay your loan, such as no ability to split payment to fit pay period, limits what a customer can do on their site as it relates to repayment, and it is structure, so you have to utilize you outside banking service to be able to split you payment to fit your pay period ; however, Freedom process your payment for you bank in a way the best fit their objective, in my case, my bank had authorized payment to Freedom Mortgage for my XXXX XXXX payment as it has always done since Freedom became my mortgage servicer in XXXX, the payment is set to auto draft and process each month at the same time however, Freedom does not handle the payment for them the same way each time, on XX/XX/XXXX freedom accept the first authorization dated XX/XX/XXXX, but does not process the authorization until XX/XX/XXXX, Upon processing the authorization another transaction is pending, Freedom payment is set to auto draft and has first position to be process, Freedom rejects and subquenctly resubmit the authorization to my bank, it is process a week later by Freedom and paid out. However this process freedom has now gained further interest by rejecting the first authorization and resubmitting, then turning around and ding my report as the there process carried over to the next period. However, the transaction was initiated on XX/XX/XXXX and shown as paid until XX/XX/XXXX, where it was paid against the resubmission, the date of which is past due. When XXXX this has happen in prior period with no report as late ; the different is timing, XXXX is a XXXX period were process is delay significantly due to the holiday season. Therefore the burden or process is rendered to me ; Freedom gets a late fee, interest, and their payment, I receive a negative mark for their back office event, the consumer has not control over the timing and back office if you accept the payment as XX/XX/XXXX, then reject and resubmitted it the same as the original transaction, I would like to bring to their attention then done this prior before by this is the first time they recorded a late, I spoke to customer service at Freedom twice, and the rep said the same thing, the other Rep could not make sense of it because you can see the back office event in the account history when leaving the question, one state your not late or state they did process it but not sure why they gave me a late as this was done like this in the prior period. I have no control over processing. Ultimately, the creditor receives the money ; it was their process, not mine. I was told by one rep it was because I use ACH, and the other said it was because I didn't use the Freedom website to make the payment, it is a lot of confusing that I had no control over

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation