Consumer complaint received 2026-03-31 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: ALLY FINANCIAL INC.
State: TX

Complaint narrative:
Issue : Incorrect balance / failure to provide itemization after repossession I am filing this complaint regarding a disputed deficiency balance following the repossession of my XXXX XXXX XXXX. At the time the vehicle was repossessed, my documented loan balance was {$27000.00}. I have records confirming this amount from the same month the lender took possession of the vehicle. However, Ally Financial is now claiming that I owe {$32000.00}. This represents an unexplained increase of approximately {$4200.00} prior to the application of the vehicle sale proceeds. Additionally, I received communication indicating that the increase in the balance was attributed to approximately 45 missed payments prior to repossession. However, this explanation is inconsistent with my documented account records. The balance at the time of repossession was {$27000.00}, which already reflected any missed payments leading up to the repossession event. Therefore, the missed payments can not reasonably explain the subsequent increase to {$32000.00}. This discrepancy further supports my concern that the balance has been improperly calculated or includes charges that have not been adequately disclosed or justified. The vehicle was later sold for {$10000.00}. Based on standard deficiency balance calculations, I performed the following : Starting balance at repossession : {$27000.00} Less sale proceeds : ( {$10000.00} ) Plus repossession-related fees : {$1100.00} Less GAP insurance credit : ( {$550.00} ) This results in a calculated deficiency balance of approximately {$17000.00}. In addition to the discrepancy in the balance, I have the following concerns : The repossession-related fees appear excessive compared to typical market rates for similar services. I am requesting documentation to support and justify these charges. The vehicle sale price of {$10000.00} appears significantly lower than comparable vehicles of similar make, model, and condition at auction. I am requesting documentation demonstrating that the sale was conducted in a commercially reasonable manner. Documentation I received indicated that the vehicle may be sold privately or otherwise remarketed ; however, the vehicle was sold at public auction without any notification to me. I am requesting clarification and documentation regarding the sale method, including whether proper notice of sale was provided as required. Despite multiple attempts to resolve this directly, including written correspondence and phone calls, Ally Financial has failed to provide a complete and itemized breakdown explaining how they arrived at the claimed balance of {$32000.00}. I have specifically requested documentation detailing all fees, interest accrual, and calculations used, but have not received a clear or sufficient response. I identified an additional repossession-related charge of approximately {$440.00} that appears to be separate from the previously listed fees. This further increases my concern regarding the accuracy and transparency of the total fees being assessed, and I am requesting full documentation and justification for all such charges to ensure they are valid and not duplicative. Additionally, Ally Financial has extended settlement offers significantly below the claimed balance, which further raises concerns about the accuracy and validity of the amount they are reporting. I am requesting the following : A full, itemized accounting of the deficiency balance, including : The exact balance at the time of repossession All fees assessed ( with dates and descriptions ) Interest accrual ( including rate, dates, and calculation method ) Date of sale and application of proceeds Documentation demonstrating that the sale of the vehicle was conducted in a commercially reasonable manner, including sale method, notices provided, and valuation. Correction of the balance to reflect accurate and verifiable calculations. Confirmation that any reporting to credit bureaus reflects the corrected balance. I am willing to resolve this matter promptly upon receipt of accurate documentation and a corrected balance. However, the current amount being reported appears inconsistent with my records and standard accounting practices. If this matter is not addressed, I am prepared to pursue further action under the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. I am requesting a prompt and thorough response to resolve this matter. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation