Consumer complaint received 2023-12-31 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: NAVY FEDERAL CREDIT UNION
State: MS

Complaint narrative:
Subject : Billing Error Notice and Civil Liability Claim Dear Navy Federal Credit Union, I sincerely hope this letter finds you well. I am writing to inform you about a billing error that I have recently identified in my Navy Federal Credit Union account. It has come to my attention that your institution has failed to comply with specific legal requirements, including [ 12 CFR 1026.13 ( A ) ( 1 ), 12 CFR 1002, 1002.2, 16 CFR 681.1, and 15 USC 1601 ]. As a result, I firmly believe that Navy Federal Credit Union is civilly liable to me under 15 USC 1640, 15 USC 1693 ( N ), and 15 USC 1691 ( D ) ( 6 ).

Upon reviewing my consumer report, I have discovered a mortgage transaction receipt dated XX/XX/XXXX which indicates that a transaction has taken place without my authority or knowledge. To the best of my understanding, I have not received any benefit from this transaction. Such actions are a clear violation of the aforementioned regulations and safeguards designed to protect consumers like myself. 

I kindly request that Navy Federal Credit Union undertakes a thorough investigation into this matter promptly. It is imperative to rectify this billing error as a matter of urgency. I am providing you with this formal notice, as required by law, explicitly referencing the violations of [ 12 CFR 1026.13 ( A ) ( 1 ), 12 CFR 1002, 1002.2, 16 CFR 681.1, and 15 USC 1601 ]. 

Attached herewith is supporting documentation that serves to highlight the discrepancy in my mortgage transaction. Additionally, I have outlined the specific provisions of the laws and regulations that Navy Federal Credit Union appears to have violated. 

I trust that Navy Federal Credit Union will treat this matter with the utmost importance and take immediate action to rectify the error. Please be reminded of the potential penalties that may be imposed upon creditors for non-compliance with their legal obligations under 15 USC 1640, 15 USC 1693 ( N ), and 15 USC 1691 ( D ) ( XXXX ). 

In accordance with the provisions of the aforementioned regulations, I intend to assert my rights and seek adequate compensation for any damages resulting from this violation. Therefore, I kindly request that Navy Federal Credit Union promptly address this issue and provide me with appropriate compensation for the inconvenience and potential harm caused to me and my public reputation. 

I genuinely value the importance of cooperative resolution and hope that Navy Federal Credit Union shares the same commitment to ethical and legal practices. I kindly request your immediate attention to this billing error notice and civil liability claim. 

Within 5 days, please provide an acknowledgment of receipt of this letter and keep me informed of any progress made towards resolving this issue. 

Thank you for your swift attention to this matter. I trust that Navy Federal Credit Union will make a diligent effort to achieve a satisfactory resolution.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation