Consumer complaint received 2024-11-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: Winthrop Financial Resources, LLC
State: CT

Complaint narrative:
I had purchased a used XXXX XXXX from XXXX XXXX in XXXX XXXX. I put down {$2500.00} and my car payments were weekly. Around XXXX I was late but only a month or less due to personal reasons and the total I owed was just about one month of what I pay. I was staying in XXXX XXXX at a friend house and the car was repossessed the night or morning of XXXX. I was not aware and did call the cops. It was never notified nor an email sent like any other place would nor was it even on the account that it was taken. 4 officers also explained and said they were supposed to report it as repossessed to authorities for this instance and about 5 officers checked and it was never reported. They had all day. The next morning I called they said they did take the vehicle which okay fine I just wanted notice to make sure. I did try to pay that day a representative told me no I do not pay her I pay the tow place what I owe which I thought was strange but I said okay since they locked my account for pay I could only see. He then told me {$580.00} that day but the location was in XXXX and I couldnt get any ride that week so I waited and was also confused why a XXXX, ct tow company would be towing a car that was all the way in XXXX XXXX XXXX. 
The next week on Thursday the XXXX I was ready to pay. My total was supposed to be {$900.00} because the tow company did inform me he charged {$40.00} a day and the {$580.00} should have been what I owed for the car. It wasnt until that day more was explained as he said no I need to pay the car company first and that he has no knowledge of any other payments and no info on the car company Im just supposed to pay them first I did inform him the rep told me last time I have to pay him everything but he insisted no I pay them. I said okay thats fine I called the car loan place and asked it was always a new rep and this one was nice and said yes but Id have to pay in cash at a XXXX which made no sense when they could just unlock the account which she did but said it still has to be paid in cash to the account. After that call I called the tow company again and said okay so my total to you should be about {$380.00} he said no its still {$900.00} I was confused when i was going to pay the car loan the rest. So I called the car loan place again they also said they do not know the tow company or have any info another rep said call and ask for a breakdown because she does not know why he is charging that much nor have any info on them besides the name and phone number.

When I called the tow and asked for break down he said he charges {$580.00} store fee PLUS {$40.00} a day. That was insane I had to pay about {$1700.00} for just one week. I called the car company and said that was impossible thats a new down payment and informed her I may give up the car but I wasnt sure yet because I did need a car. Some days and weeks go by I was sick in the XXXX  and had a XXXX so I wasnt able to call again but never received an email, phone call or text or update even on the website for my account about anything. No deadline to pay what I owe and get the car or anything. I called today finally XX/XX/XXXX to ask first what it would be to get the car just to ask because upon checking I was still being billed weekly for the car even though they had possession of the car and the account was locked to make payments even if I wanted to. She then today XX/XX/XXXX just informed me the car has been auctioned off! I never knew and was NEVER EVER informed. I had a whole bunch of my belongings in the car and valuable things in my bags. I asked for when she never gave a date when it was auctioned and also asked why was I being billed she said the lease was still active I said how when you had possession over a month. She then said she doesnt know if it was sold yet or not which Im sure it was sold by now, it was in great condition and I only had it 3 months. I then called the tow company to see if my stuff was there because I needed it, at first he didnt know and then found it. Im also being charged a {$25.00} fee just to get my belongings. The car loan place has had ZERO communication, zero effort, no email or calls or texts. But before the repossession they would email about anything else or send a text. The tow company also informed me on any liquids whether a perfume or whatever they do not take and throw away. Thats now more of my stuff gone that was expensive. When I do call and speak to the car loan place they barely give information as if this isnt important. This is the worst loan place Ive ever had or even heard of.

Company response to consumer: Closed with explanation