Consumer complaint received 2025-01-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
PRELIMINARY STATEMENT XXXX XXXX XXXX, XXXX Filed a Discrimination Compliant with Bank of America at Bank at XXXX XX/XX/XXXX Discrimination complaint # XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX for XXXX XXXX XXXX and XXXX XXXX XXXX XXXX is filing this discrimination complaint against BANK OF AMERICAN. Location at XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX. Financial Center Manger XXXX XXXX and XXXX XXXX, XXXX, Financial Soultion Adviser. On XX/XX/XXXX, XXXX XXXX XXXX XXXX when into Bank of America , location listed in this compliant to and opened a Advantage Safe balance checking account and experienced intentional racial discrimination form Bank of American employees . After XXXX, XXXX, Financial Soultion Adviser opened Bank of America Advantage Safe balance checking account, he was immediately instructed to close, Advantage Safe balance checking account name XXXX XXXX XXXX account # XXXX XXXX XXXX, by branch manager XXXX XXXX. When asked what the reason was, for open and closing Trust account, Branch ManageXXXX XXXX XXXX, stated I need to come back to the branch and open, a new account the next day. I asked why and his statement was because. On XX/XX/XXXX. Trustee XXXX XXXX XXXX for XXXX XXXX XXXX XXXX and XXXX XXXX XXXX returned to BANK OF AMERICAN . Location at XXXX, XXXX XXXX XXXX XXXX XXXX TX XXXX. At XXXX to meet with Notary and have trust XXXX XXXX XXXX and XXXX XXXX XXXX XXXX and Trust certification document notarized for XX/XX/XXXX. All documents were inspected by Bank of America N.A employee at same branch located at XXXX, XXXX XXXX XXXX XXXX XXXX TX XXXX. Next meeting with XXXX XXXX, XXXX, Financial Soultion Adviser at XXXX to reopen that same Accounts XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX which both accounts were opened for Private Irrevocable TRUST are non-Business Trust activity. XXXX XXXX XXXX ( non-Business Trust ) Account ( # XXXX XXXX XXXX ) open date XX/XX/XXXX and XXXX XXXX XXXX ( ( non-Business XXXX ) Account ( # XXXX XXXX XXXX ) open date XX/XX/XXXX. After XXXX XXXX XXXX, XXXX funded {$500.00} deposited to both Accounts at local branch Location at XXXX, XXXX XXXX XXXX XXXX XXXX TX XXXX. Financial Center Manger XXXX XXXX and XXXX XXXX, XXXX, Financial Soultion Adviser threating to closed both accounts once again repeating exactly the same behavior as on XX/XX/XXXX. Which is in violation of Section 1981, Expedited Funds Availability Act, and the Parties Deposit Agreement but consistent with Bank of America pattern or practice of discrimination, BANK OF AMERICA threating to close both accounts that were just opened, and When XXXX XXXX XXXX, XXXX inquired about the account closure, Bank of America explained that such closure were necessary because XXXX XXXX XXXX and XXXX XXXX XXXX is stemmed from illegal activity, and that My EIN was a non-profit. In addiction XXXX XXXX XXXX, has maintain a non-Profit Account with BANK OF AMERICA for all most one year. XXXX XXXX XXXX, XXXX Filed a Discrimination Compliant with Bank of America at Bank at XXXX XX/XX/XXXX Discrimination complaint # XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation