Consumer complaint received 2025-02-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
I am submitting a formal complaint against XXXX XXXX XXXX, Capital One Auto Finance, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. This complaint is regarding the fraudulent and inaccurate Write-Off / Repossession / Charge Off reporting to my credit report on all XXXX bureaus for Account Number XXXX noted as Capital One Auto Finance XXXX 

Below you will find a detailed summary of the events and attached documents showing that this vehicle was declared a total loss after a rat infestation by XXXX XXXX Company and was paid off by XXXX XXXX XXXX through my full coverage insurance, XXXX XXXX and my continued monthly payments. This account was always paid ( never late or missed payments ) as required up until the full balance was received by the lender Capital One Auto Finance and was never a Write-Off / Repossession / Charge Off. 

This slanderous, false reporting continues to have a direct impact not only on my mental and physical well being but also on my ability to obtain any and all new lending. I am unable to purchase a home for my family based on the lies and inadequate handling of my noted account. 

Resolution : The reporting of Account Number XXXX noted as Capital One Auto Finance on all XXXX bureaus needs to be updated to Paid In Full AND the Write-Off / Repossession / Charge Off reporting needs to be deleted from all XXXX ( XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX credit reporting agencies. 

Additionally : After this account is resolved and updated by having the ( XXXX / XXXX / XXXX XXXX ) reporting deleted from all XXXX credit reporting agencies. I give my full consent for you to publish this complaint as a warning to other consumers regarding the incompetent mis-handeling of my account and to show the devastating effects on one 's credit by the companies XXXX XXXX XXXX XXXX Capital One Auto Finance XXXX XXXX, XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX These big companies and others like it should not get away with such acts of gross negligence on individual consumers. 

Please see the listed sequence of events below.. 

XX/XX/XXXX - XXXX XXXX XXXX XXXXXXXX XXXX, received my vehicle for evaluation after the findings of multiple electrical service component failures. Their findings recommended a total loss by insurance due to damage by rodents ( rat ). 
XX/XX/XXXX - XXXX declares the vehicle a total loss and noted a payment of {$12000.00}. My XXXX Insurance at this time was also activated making payments toward the principle until the paid in full amount was received. I also continued making my normal monthly car payments also noted on the attached ledger until the vehicle 's balance was paid in full ( {$0.00} Balance ) on XX/XX/XXXX. At this time I received notification from Capital One Auto Finance that the balance had been paid in full ( attached ). 

Almost immediately after the balance was paid in full ( XXXX XXXX XXXX, Capital One Auto Finance, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) began reporting this account inaccurately as a Write-Off / Repossession / Charge Off. This immediately dropped my XXXX XXXX by over XXXX points and made me ineligible for future lending and financing opportunities. 

I began disputing the accounts ' incorrect reporting of ( Write-Off / Repossession / Charge Off ) by sending out XXXX separate rounds of investigations directly to the XXXX bureaus ( XXXX, XXXX - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX dispute the inaccurate reporting. Each time I disputed this account I added additional documentation ( attached ) with a detailed description of the events that took place which notified them of their inaccurate reporting. Please see below dates that all XXXX disputes were sent out and received by all XXXX bureaus via US Mail. 
Round 1 - Sent out on XX/XX/XXXX Round 2 - Sent out on XX/XX/XXXX Round 3 - Sent out on XX/XX/XXXX XX/XX/XXXX - Additionally I reached out directly to Capital One Auto Finance for assistance and guidance numerous times via phone and email, explaining the inaccurate reporting and the devastating effects thereof. Capital One Auto Finance advised me to submit a formal request for review of the account directly to them. After completing their dauntingly extensive questionnaire and submitting the numerous documents directly to them I received the attached notice on XX/XX/XXXX that they were updating all XXXX bureaus to reflect the accurate payment history and balances. At this time I thought that the error would be corrected but again it was not. Capital One Auto Finance again failed to remove the inaccurate reporting of ( Write-Off / Repossession / Charge Off ). 

After realizing that all of the applicable companies ( XXXX XXXX XXXX, Capital One Auto Finance, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) had failed to comply with the federal guidelines of accurate reporting noted by XXXX ( XXXX XXXX XXXX ) this left me no choice but to submit this formal complaint directly to the Consumer Financial Protection Bureau. 

Thank you for the time and attention given to my formal complaint. Please let me know if I can provide any additional information or documentation so that we can finally resolve this issue.

Company response to consumer: Closed with explanation