Consumer complaint received 2025-01-21 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I was looking for XXXX puppies online for adoption and found this website : XXXX XXXX XXXX  I communicated with XXXX XXXX via text to arrange the purchase and delivery of XXXX, one of the available puppies on the website. I paid {$940.00} through XXXX on XX/XX/XXXX, {$800.00} for the puppy and {$140.00} for the delivery and was ensured the puppy would be here the morning of XX/XX/XXXX. In the afternoon on XX/XX/XXXX I received an email asking for an additional {$1200.00} for shipping insurance which would be refundable which I did pay again through XXXX and was ensured the puppy would be here at XXXX on XX/XX/XXXX. On the morning of XX/XX/XXXX I received another email asking for an additional {$1400.00} to move the puppy to an electronic crate which I DID NOT pay as their website states that they always ship their puppies in electronic crates and the breeder refused to pay that bill even after acknowledging that this was a mistake on her part. The breeder asked me to split the cost of the crate change with her to get more money but gave me multiple names for the additional payment. I DID NOT pay any additional money. The below information is the contact information for the breeder. 

Names : XXXX and XXXX XXXX Email : XXXX Address : XXXX XXXX XXXX, XXXX, CA XXXX The breeder says she ships through : XXXX : XXXX. The shipping companies phone number does not work and both of the addresses on their website point to abandoned buildings and nothing that points to or shows a building for this business. I have contacted the person that is supposed to be in charge of the shipping and he refuses to confirm their location and hangs up the phone. ( XXXX XXXX is the name he gave and a phone # XXXX ). I have contacted local police in XXXX, AZ who has taken all of my information and has filed a claim with XXXX, CA. I also called the XXXX XXXX XXXX ( where the dog was to ship from ) and confirmed that there was no dog at their airport to be shipped. We are lead to believe that there never was a dog. 

XXXX Police - XXXX XXXX Badge # XXXX Date of contact XX/XX/XXXX I provided this information to Wells Fargo to report the XXXX fraudulent charges. I provided the names of the recipients, transaction dates, amounts, XXXX XXXX- {$940.00} sent on XX/XX/XXXX with confirmation on my end the money was sent and XXXX XXXX, {$1200.00} XX/XX/XXXX with confirmation on my end the money was sent. 

The payments were made by my daughter, XXXX XXXX as I did not have a XXXX account at the time. 

Wells Fargo informed me that there was no protection when using XXXX and that these payments went through as scheduled. They suggested I reach out to the XXXX individuals. I explained that their names and contact information was not valid and they said they were sorry but there was nothing to be done on their end.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation