Consumer complaint received 2026-06-10 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Kriya Capital, LLC
State: FL

Complaint narrative:
In the summer of XXXX, I opened a cell phone accont at a XXXX XXXXXXXX store at XXXX XXXX XXXX, XXXX, PA for temporary use. I paid my monthly bills in the store until XX/XX/XXXX when I went to the store to close my account. I told XXXX XXXX, who was the store XXXX at the time, that I want to pay off all my balance and close my accont. He took my payment of {$76.00} and told me that he had closed my account. I turned the phone off and left PA and went to Florida the next day. For the next XXXX months, I did not even turn the phone on. During this time, I had the XXXX XXXX to re-direct all my mails to a Florida address and I never received any bills from XXXX XXXXXXXX. XXXX day in XX/XX/XXXX, I turned the phone on trying to use the voice recording to record a video. As soon as I turned the phone on, a bunch of text messages came through from XXXX XXXXXXXX saying I had an unpaid balance of over {$100.00}. I called XXXX XXXXXXXX customer Service right away but was told that I had to go to a local XXXX XXXXXXXX store to XXXX myself. I went to a store in Florida. The store XXXX verified me and went into my account and figured out what happened. He told me that, XXXX XXXX, the XXXX at the PA store ( this person has been demoted and moved out of the store since ), did not close my account, but instead put my account on Suspension on XX/XX/XXXX. The result of that was that even though the phone was XXXX, the account continued to incure monthly charges. The balance on my account was the results of the XXXX monthly charges from XX/XX/XXXX to XX/XX/XXXX. I called XXXX XXXX customer service again from the Florida store and was on the phone with them for over an hour. During this call, they finally closed my account. They also told me that the balance on my account will be submitted for dispute and will be " taken care of ''. I thought this was the end of it until in XXXX after I returned to PA I received a bill from XXXX XXXX with a even larger balance ( interest and late fees have been added to the original amount ). I called XXXX XXXX again. The representative I spoke with told me that the dispute I submitted in XXXX was still waiting to be reviewed, but at the same time, this account would soon be sent to collection and there was nothing he could do to stop it. In early XXXX, I received a text message from Credence Resource MANA, a collection agency from XXXX TX. I called them right away to told them what happened. I told them I do not agree with this charge and I had sumitted a dispute to XXXX XXXX. Despite this, Credence filed a collection report tXXXX XXXX XXXX XXXX on XX/XX/XXXX wihich immediately brought my XXXX XXXX from XXXX to XXXX in XXXX day. I believe XXXX XXXX and Credence MANA had acted ilegally. They damaged my impecable credit by submitting a fraudulent report to the credit angencies. They tried to use this tactic to scare me into submission and pay them the money that I do not owe. Every time I call Credence MANA, their representative always tried to talk me into " just paying this bill to make this go away. ". They are bullies and unethical to say the least. They most likely acted illegally as well. XXXX XXXX is a terrible company. The right hand does not know what the left hand is doing. They have XXXX customer service. They submit my account to XXXX before even reviewed the dispute I submitted. I believe XXXX XXXX acted illegally as well.

Company response to consumer: Closed with non-monetary relief