Consumer complaint received 2025-06-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: TN

Complaint narrative:
I was sold a home solar system back in XXXX. The company that sold the system to me was called XXXX XXXX out of Arkansas. The system was financed through Goodleap. The system that was installed was sold to me under false pretense from savings, system generation, and additional options that were not included at the time of install that was part of the sale. 

Part of the " deal '' with Goodleap was that I would receive a tax credit that I could use to pay off the initial portion on my bill with Goodleap to keep from being charged a certain interest amount. I was given 18 months to make the payment in hopes I would have my taxes filed and the credit in hand to pay off the amount. Fast forward 5 years and I still don't have all of the " credit ''. Every year the IRS give me small portions of the credit. This past year I didn't even get the credit and was rolled over to XXXX taxes. This has caused me to pay additional interest that has been compounded on my account due to no fault of my own. If I was told that I would not get all the tax credit up front, I wouldn't have taken the loan as the system was overpriced and under powered. 

My system is to generate XXXX of power. It produces XXXX on a good day. I was also mislead by the Install company, XXXX XXXX on net metering through the XXXX. The system was built with maximum regeneration to offset the monthly cost of the system and any remaining usage accounted for while not using solar. Tennessee ended their net metering before my system went live so I backfeed solar into the power grid almost 2x what my home usage is and get nothing in return. I still even have an electric bill that runs about 40-60 % what it was before the system was installed. This easily proves the system doesn't function as intended or was designed underpowered for the goal that was requested XXXX XXXX also lied and said I was to get multiple add ons with my system that I never got. One of the biggest issues is I wanted my system to power my house in the event of a power outage. It doesn't. XXXXXXXX XXXX  installed the wrong inverters that when the power goes off, the whole system shuts down. I was advised by XXXX XXXX at a later date once I found this out that I could use mine as a " trade in '' on the ones I was promised at the start. I was also sold a HVAC filtration system that was an add on from XXXX XXXX 's " XXXX XXXX '' division that was to help with air quality and was a big seller due to the covid pandemic. It was never installed. I asked a couple times as the system was finishing up install and never got any answers on it and it was blown over. 

Now that I am 5 years into ownership, I am having to have my roof repaired and upon calling XXXX XXXX for my free one time Removal/Install of the solar system, I have found that the company has filed XXXX  XXXX and gone out of business. The 12 year service warranty I paid for is useless and any part covered under any warranty is at the part manufacturers decision and covers no labor. I now have to outsource to a 3rd party for any service work and is going to cost me a lot of money to have the system removed and reinstalled for the roof work and if there is any service issues after the re-install, I don't have any support from XXXX XXXX. 

Since my contract has been breached due to the installer not being able to follow through with their side of the contract, I am now paying for something that I can not use and think my contract with Goodleap should be null and voided, and Goodleap should take back the solar system once its removed as I am paying for things I did not get and for services that can not be preformed from the installer as per the contract and for the deceptive sales tactics to try to use Federal tax credit money to lower the amount owed on a system that was marked up because tax credits were going to be awarded. Then charging interest on that amount if its not paid by a certain date when I couldn't pay because I didn't get all of the tax credits!

Company response to consumer: Closed with explanation