Consumer complaint received 2025-01-04 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Paypal Holdings, Inc
State: FL

Complaint narrative:
I tried several times to try to find out how to withdraw money and if I couldn't withdraw money then I wanted to close the account and get the money refunded to me. All I get is sent to Links where I go around and around and around. 

" Help Center - Contact Customer Support Hi XXXX. How can we help? 

Customer Support Talk to me Im powered by generative AI We use automated processing of personal data when you interact with this customer service chatbot. 
XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX! Thanks for being a valuable customer of PayPal. 

In a few words, how can I help you? Specific questions help me find better answers. '' XXXX XXXX : I'm trying to take out the extra money that I put in this account, but you won't let me & so I want to delete the app and the account and get my money back. '' PP : We're sorry to hear that you're thinking about closing your account. 
There's no fee to keep your account open so if there's a chance that you might want to use our service in the future, it's a good idea to keep your account open. 

If you've considered the above and still wish to close your account, please choose one of the options below. 

How do I close my account? 
I found instructions on how to close your account here : How do I close my account? 
Let me know what else I can help you with. 

Close account, refund balance. 
We're sorry to hear that you're thinking about closing your account. 
There's no fee to keep your account open so if there's a chance that you might want to use our service in the future, it's a good idea to keep your account open. 

If you've considered the above and still wish to close your account, please choose one of the options below. '' " Your account can not be closed at this time as there is an active PayPal Credit or PayPal Working Capital account. That account would need to be closed or paid. 
Here 's how to close or manage these accounts Show me the next issue It seems like you have one or more accounts linked with your PayPal account .Click here to close your accounts.

There are other issues which may be preventing the account from being closed. Would you like me to explain another issue?

Show me the next issue If you like, I can help you send a message to a customer support agent who will typically respond within a few hours. 

Want me to start that conversation now? 

Yes Alright, I've sent this conversation to an agent. 

I'll send you an email when they respond. 

Bye for now We received your request. An agent will respond shortly. 
Hi, welcome to PayPal messaging. My name is XXXX XXXX. Please be informed that this is a messaging platform ( not a live chat ) where you don't have to wait for any advisor to be online. Feel free to step away ( Minimize the page ) and you'll be notified once we respond. Meanwhile, please don't close the conversation. 

XX/XX/year> XXXX XXXX Please elaborate your concern? I will be more than happy to assist you. 

How do I withdraw my money from PayPal Withdraw my balance from PayPal To withdraw your balance from your PayPal account on the web, you have several options : Bank or Debit Card Transfer : You can transfer money from your PayPal Balance account to your eligible linked bank account or debit card. There are two types of transfers : Instant Transfer : This is subject to a fee. The money should be in your bank account in minutes, but this may vary depending on the bank. 
Standard Transfer : This is free and typically completes in 1 business day, but depending on your bank 's clearing process, it may take 1 to 3 business days. 
Please refer to the link to know on how to withdraw funds : XXXX XXXX XXXX.paypal.com/us/cshelp/article/how-do-i-get-money-out-of-my-paypal-account-helpXXXX XXXX XXXX XXXXXX/XX/year>XXXX XXXX XXXX  When I try to do the transfers, the website sends me right back to the beginning of the question process. 
I follow your instructions, but they take me around in another circle. 
All I'm getting is messages to contact you and when you contact me you just tell me to go to the profile picture and select close my account which then sends me back to contacting you. It's a loop I'm not going to do more than once. I've done it and I'm done.

Company response to consumer: Closed with monetary relief