Consumer complaint received 2026-07-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
STATEMENT OF GROSS REGULATORY COMPLIANCE FAILURE : This complaint concerns a severe regulatory violation regarding a fraudulent account that Wells Fargo allowed identity thieves to open using my mother name : XXXX ) stolen information. Wells Fargo has formally investigated this specific account and issued an official letter directly to my mother explicitly stating : " We recognize that you did not open this account for XXXX and you are not responsible. " However, due to systemic security failures across my legitimate profiles, Wells Fargo allowed criminals to route {$20000.00} of my stolen money directly into this fake account via unauthorized transfers. And further more ATM withdrawals were later done and purchases in XXXX fl. Because Wells Fargo has legally and formally admitted in writing that this account is entirely fraudulent, unauthorized, and does not belong to my family, the bank has absolutely no legal baseline to retain the funds sitting within it or absorb them into a corporate loss pool. I am the documented, rightful owner of the funds siphoned into this specific instrument. By withholding these funds despite their own written admission of fraud, Wells Fargo is engaging in illegal unjust enrichment and violating federal banking compliance.SEVERE IMPACT ON PRODUCTIVITY, WORK, AND DAILY FUNCTION : The prolonged and unresolved nature of this matter has caused catastrophic damage to my personal and professional life. For XXXX days, the exhaustion of fighting this corporate negligence has completely shattered my baseline sense of security, forcing me into a state of continuous, draining hyper-vigilance. The overwhelming anxiety and stress have directly caused a severe loss of function in my everyday life. It has deeply interfered with my work, resulting in a massive loss of professional productivity, missing critical career focus, and forcing me to allocate dozens of working hours to tracking down bank errors while dealing with the trauma of financial strangulation.The severe psychological and emotional toll has forced me into professional medical therapy to address the trauma. The full extent of the lasting physical, mental, and professional harm remains unknown at this time.RESOLUTION DEMANDED : Immediate return of my stolen {$20000.00} being held inside the fraudulent account.Complete financial restitution for all out-of-pocket late fees, interest penalties, international roaming charges, and unreimbursed therapy expenses incurred addressing the substantial emotional distress caused by this prolonged account takeover.Financial compensation for the immense loss of productive time and interference with my work.A formal corporate letter of rehabilitation issued by Wells Fargo directly to all major credit reporting bureaus, my credit card issuers, and my mortgage lender explicitly stating that all payment disruptions were the direct result of bank-confirmed fraud and operational negligence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief