Consumer complaint received 2025-06-30 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened to turn you in to immigration or deport you
Company: T.S. Holdings
State: TN

Complaint narrative:
I spoke with a representative XXXX weeks or a XXXX week ago regarding a debt that was owed to my previous residence. I spoke with the ep and he stated that {$500.00} was owed. I then told him that the debt had been paid via money order to the property directly, and that I had previously worked for the company and someone dropped the ball in reporting the payment I made on XX/XX/XXXX. He then advised that I could request a refund for the money order and get the funds back because they did not receive the funds, but in the mean time he asked me to pay the amount back. I agreed and scheduled a payment for XX/XX/XXXX. On the morning of, the payment did not go through because of an unexpected car issue. I checked our account and the amount that was being withdrawn was XXXX. They called me and I let them know that I did not have the funds but I did submit a refund request for the money order amount but the amount being taken was not what I agreed to .The representative stated that {$84.00} of interest had accrued on the account since it was turned over in XXXX. I let them know that I was not made aware of the interest and the property that turned me over should be responsible for any interest since they are the ones who did not report the payment to IQ data XXXX. He advised that if they payment was not made today that I would not be able to have it removed from my credit .I then advised him that it I told him that it was fine because I do not have the money and could not give him the {$580.00} that they attempted to take from the account. He then asked " why did you schedule a payment for today if you knew you couldnt pay it? '' I paused and said " excuse me, am I your child? ''. Then said I wanted to speak with a supervisor. And to that he responded " I want you to be more financially responsible because you should not have schedule a payment you knew you couldn't make " I told him again that I had an expected expense and he asked me the same question again. He then placed me on hold and transferred me to the supervisor, XXXX XXXX. I spoke with him and during the conversation I explained the same things as I did to the previous rep. I told him that I did not have the money and asked that they do not call me again due to the lack of professionalism he then said " what happens if your forced to make the payment on our terms? We have given you a plan to get the funds together and now you don't ever want us to call you again. We do more than make phone calls here ma'am so If you have no intentions of paying right now, goodbye and good luck. I then asked to speak with someone else and he then said " no, and that they will mov forward with my file. I said " I don't care " and that I wanted to speak with someone else to resolve this. He then said " They do not talk to consumers and if you do not care, get off my phone ''. I then told him to find me someone to talk to because I no longer waned to speak with him. He then said " I want a XXXX dollars and a XXXX in XXXX XXXX way, but we don't all get what we want ''. He then continued to tell me he knew home much I made and began reading my personal income and household information to me out loud. He then stated " I also know your husband is an immigrant ''. I asked him if he was threating to deport my husband, he then stated that he just wanted me to know that they had access to my information. I he ended the call with no resolution. I then called back where he then said that I was going to lose my job, and then when I tried to explain that I made the payment to the property he then told me I was lying .I told him I had proof and he then spoke over me said some pretty awful things, like calling me a child, and continuing to be little and bully me, question my finances and tell me that I am not financially responsible. I also tried to record the XXXX call and when he answered the recording stopped for some reason. I am sure it has something to do with the call system he is using. The attached recording was after I was transferred to a supervisor during the first call. The supervisor, XXXX, is speaking.

Company response to consumer: Closed with explanation