Consumer complaint received 2024-11-19 00:00:00
Product: Prepaid card — Government benefit card
Issue: Problem with a purchase or transfer — Charged for a purchase or transfer you did not make with the card
Company: Comerica
State: MD

Complaint narrative:
MEMORANDUM Date : XX/XX/year> To : XXXX XXXX XXXX, XXXX XXXX MD XXXX XXXX XXXX XXXX MD XXXX ph : XXXX Email : XXXX From : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, MD XXXX XXXX : XXXX Cell : XXXX Email : XXXX Subject : Direct Express Account Fraud Case XXXX : XXXX and XXXX XXXX Police Fraud Report # XXXX Attach : ( XXXX ) Copy of XXXX XXXX  State Attorney 's Office XXXX Subpoena Letter for Fraud XXXX XXXX. XXXX ( XXXX ) Copy of XXXX XXXX 's XX/XX/year> Direct Express Bank Account Statement with Highlighted Fraud Charges and Information. 


XXXX XXXX, thank you very much for all your efforts on my Direct Express Fraud Case. I had just received a copy of the XXXX XXXX 's State Attorney 's Office letter to XXXX to Subpoena their records to investigate my case ( Attachment XXXX ) I will be happy to meet with the State Attorney 's Office in person or by phone to provide them with any additional information they may need in my case. I have sent you a copy of my Memorandum letter dated XX/XX/year> containing all the information I sent to the Direct Express Fraud Department working on my case. Despite all my information, XXXX 's Consumer Fraud Investigation report number and letter ( see attach # XXXX ) and the police report I filed with you ( see attach # XXXX ), Direct Express will not contact me or return any of my calls or refund any money that was taken from my account, as of this day XX/XX/year>. They seemed to be in violation of the Federal Electronics Funds Transfer Act in that since my XX/XX/year> reporting of fraud and the closing my old account, no funds, not even a temporary credit was ever made to me. I explained my dire situation and that almost half my SS payment was stolen XXXX days after my deposit, Direct Express has totally ignored me and has never made any attempt to let me know what was going on or the status of my case. Also, on my XX/XX/year> Memorandum letter to Direct Express, I asked them, based on your suggestion, to provide me with the details and the information they used to deny my initial claim for reimbursement ( See XX/XX/year> memo, last paragraph ), I have never received any information or response from Direct Express regarding their decision to reject my claim. The XXXX Fraud department had me read out all of the individual XXXX XXXX ID Numbers associated with the fraudulent charges. XXXX assured me that I did not make any of these charges according to their records and XXXX gave me a Service Request Number ( SR # XXXX, See Memo Dated XX/XX/year> attachment # XXXX ) that they said to provide to Direct Express that would quickly allow them to rule out any fraud on my part. Despite all this information provided to Direct Express, they still refuse to contact me or refund my account. I believe my only hope is with the XXXX XXXX State Attorney 's Office and The XXXX  XXXX Police Department to recover any money from Direct Express. After doing a little research on Direct Express and how they handle retirement fund for US veterans and retired /disabled people, I have stopped my SS benefits deposits with Direct Express bank and am now using a local XXXX XXXX XXXX bank for my funds as of XX/XX/year>. 

Again, sorry for this long Memo, but I thought it would be the best way to let you know what is going on with my case so far, I will call you tomorrow afternoon around XXXX XXXX  to see if you have any questions or any other suggestions for me in this Fraud case. Again. Thank you very much for all your help. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX : XXXX Cell : XXXX email : XXXX XXXX

Company response to consumer: Closed with explanation