Consumer complaint received 2026-05-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: American Credit Acceptance, LLC
State: GA

Complaint narrative:
To the Complaint Analyst : I, XXXX XXXX XXXX, a United States XXXX XXXX and 100 % XXXX resident of XXXX, XXXX XXXX, Georgia, submit this formal complaint against American Credit Acceptance ( ACA ) regarding its handling of my 2021 XXXX XXXX. I am asking the CFPB to investigate this matter and hold ACA accountable for their actions. The agency continues to face questions about its enforcement capacity under the current administration, with some consumer advocates expressing concern that financial companies may feel less obligated to provide compensation to affected consumers following the CFPB 's withdrawal from its own lawsuit against XXXX in XXXX 2025. Despite this, I am submitting this complaint because complaints remain the primary mechanism for documenting institutional bad faith, and other enforcement agencies and journalists monitor the complaint database for patterns of abuse. ________________________________________ I. CORRESPONDENCE HISTORY WITH AMERICAN CREDIT ACCEPTANCE The following timeline represents the complete history of communication between myself and American Credit Acceptance regarding the 2021 XXXX XXXX : Date Correspondence Type From/To Summary of Content [ Date prior to XX/XX/XXXX ] Original Financing Agreement ACA to XXXX Entered XXXX financing agreement for XXXX XXXX XXXX with ACA. [ Date prior to XX/XX/XXXX ] Notification of Financial Difficulty XXXX to ACA Notified ACA of inability to continue payments due to disability-related circumstances ( 100 % XXXX, MST-related ). XX/XX/XXXX2026 Vehicle Repossession ACA initiated Vehicle repossessed by ACA. I was informed that the vehicle was taken by ACA. XXXX XX/XX/XXXXXXXX Continued Payment Demands ACA to XXXX Despite taking possession of the vehicle, ACA continued demanding payment. XXXX XX/XX/XXXX Correspondence re : CFPB Complaint XXXX to ACA Filed initial CFPB complaint. ACA responded to CFPB that they were addressing the situation. XX/XX/XXXX2026 Settlement Offer XXXXorrespondence Poindexter to ACA I proposed a settlement offer via certified mail ( Unique Identifier : XXXX ). XX/XX/XXXX Discovery of Vehicle Sale Poindexter to ACA I learned that ACA sold the XXXX XXXX XXXX directly contradicting ACA 's representations to the CFPB. ________________________________________ XXXX. SYNopsis of HISTORICAL CONTEXT ACA 'S REGULATORY BACKGROUND ACA has a documented history of regulatory scrutiny and enforcement actions : Date Event Details XX/XX/XXXX2023 CFPB and NY XXXX Joint Complaint CFPB and NY Attorney General filed joint complaint against Credit Acceptance Corporation, alleging XXXX pushed dealers to sell cars with hidden interest costs, include add-on products, and inflate prices. XX/XX/XXXX2023 Motion to Dismiss ACA filed motion to dismiss the complaint ; industry trade associations filed amicus briefs in support. XX/XX/XXXX2023 Court Stay New York XXXX XXXX stayed the lawsuit pending Supreme Court decision in XXXX XXXX CFPB regarding CFPB 's funding constitutionality. XX/XX/XXXX2025 CFPB Withdrawal from Lawsuit The CFPB under the XXXX administration withdrew from the enforcement lawsuit against ACA, leaving only the NY XXXX to continue the case. XX/XX/XXXX2025 Present Continued Pattern of Conduct ACA continues aggressive collection practices despite known regulatory scrutiny. ________________________________________ III. THE CURRENT VIOLATION MISREPRESENTATION TO THE CFPB ACA represented to the CFPB that they were " addressing the situation '' regarding my 2021 XXXX XXXX. However, I have now learned and confirmed that American Credit Acceptance has sold the vehicle. This directly contradicts ACA 's representations to the CFPB. If ACA sold the vehicle, there was no remaining " situation '' to address beyond their own unlawful conduct. The contradictory timeline : ACA Statement to CFPB What Actually Occurred " We are addressing the situation with XXXX XXXX regarding the 2021 XXXX XXXX. '' ACA had already sold or was in the process of selling the vehicle without disclosing this fact. Implied the vehicle remained available for resolution discussions. The vehicle was no longer in ACA 's possession because it had been sold. ________________________________________ IV. POTENTIAL FCRA VIOLATIONS ACA 's conduct potentially violates the Fair Credit Reporting Act ( FCRA ) in the following ways : Potential Violation Applicable Law How ACA 's Actions May Have Violated the Law Reporting inaccurate account status 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Continuing to report a debt to credit bureaus after selling the vehicle is misleading. Misrepresentation to the CFPB 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) The CFPB has authority to take action against institutions for deceptive acts or practices. Failure to conduct reasonable investigation 15 U.S.C. 1681s-2 ( b ) If I disputed this information, ACA failed to conduct a proper investigation, similar to the pattern identified in the CFPB 's recent enforcement action against TD Bank . Unfair, deceptive, or abusive act or practice 12 U.S.C. 5536 ( a ) ( 1 ) ( B ) The pattern of making representations to the CFPB while taking contradictory actions behind the scenes appears deceptive and potentially abusive. ________________________________________ V. REQUEST FOR CFPB INVESTIGATION I respectfully request that the CFPB : Request Description 1. Investigate whether ACA made false or misleading representations to the CFPB regarding the status of my 2021 XXXX XXXX. 2. Investigate ACA 's pattern of continuing to demand payment for vehicles they have already repossessed and sold a practice identified as a core abuse mechanism in the CFPB 's original complaint against ACA. 3. Determine whether ACA 's actions violate the Consumer Financial Protection Act and/or the Fair Credit Reporting Act. 4. Provide remedial relief consistent with the CFPB 's authority under the XXXX, including potential redress for affected consumers. 5. Refer this matter to the appropriate XXXXnforcement authority if further action is warranted. ________________________________________ VI. CHALLENGE TO ACA 'S RESPONSE ACA told the CFPB they were " addressing the situation. '' Now I have learned the vehicle was sold. If ACA sold the vehicle : What exactly were they " addressing ''? Why did they not disclose to the CFPB that the vehicle had been sold? Was their representation to the CFPB knowingly false? ACA has faced a CFPB lawsuit alleging that it makes " predatory loans to millions of financially vulnerable consumers '' and that it repossesses about a quarter of the cars it finances. The agency 's original complaint also alleged that ACA 's aggressive collection efforts ensure profit even when customers can not repay and that after a car is repossessed and sold, the proceeds often cover only 29 % of what consumers owe. My experience fits this exact pattern : Vehicle repossessed. Demands for payment continued. Vehicle sold. And now, reportedly, a balance remains for which I am still being pursued. ACA can not have it both ways. They can not tell the CFPB they are " addressing the situation '' while behind the scenes selling the very asset that was the subject of the dispute.

Company response to consumer: Closed with explanation