Consumer complaint received 2025-10-25 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Paramount GR Holdings, LLC
State: FL

Complaint narrative:
To Whom It May Concern, I am filing this formal complaint against GoodLeap LLC regarding an unfair and unresolved situation involving a solar financing agreement ( Loan # XXXX ). 

In XXXX, I entered into a loan agreement with GoodLeap LLC for a solar system installed by XXXX XXXX XXXX. The system was never completed nor operational, and XXXX XXXX XXXX has since filed for bankruptcy, leaving my home with a non-functioning and unsafe installation. 

Despite this, GoodLeap continues to maintain a XXXX lien on my property and demands payment on a loan for equipment that has never worked. I have been paying $ 246 monthly since XXXX, while also paying full electric utility bills because the system has provided XXXX benefit. 

On XX/XX/XXXX, I submitted a cancellation letter to GoodLeap requesting lien removal and resolution within XXXX  days. The company acknowledged receipt the same day, claiming they required XXXX calendar days to investigate, and offered a third-party installer to assess the system. I declined this offer because the system was never operational not merely in need of repair and XXXX  bankruptcy voids any warranty or completion obligation. 

On XX/XX/XXXX, I sent a second letter requesting that GoodLeap immediately file a XXXX Termination Statement and/or fixture filing release in XXXX XXXX, XXXX , to clear the lien and allow me to sell my property. I even offered a XXXX percent settlement of the remaining loan balance to resolve the issue in good faith and avoid litigation. 

GoodLeap denied my offer without a counterproposal, and subsequently stated that they would not terminate the lien until the loan is paid in full. This position directly conflicts with XXXX consumer protection laws, as the financed system was never functional and provides no value or benefit to the borrower. 

Their refusal to release the lien prevents the sale of my home, causes ongoing financial and emotional hardship, and constitutes unfair and deceptive business practices under the Florida Deceptive and Unfair Trade Practices Act ( XXXX ). 

I have already filed complaints with the Consumer Financial Protection Bureau ( CFPB ) and XXXX XXXX XXXX ( XXXX  ), but GoodLeap continues to ignore communications and refuses to correct this situation. 

I respectfully request that the Attorney Generals Office : XXXX. Investigate GoodLeap LLC for deceptive and unfair trade practices ; XXXX. Compel the release of the XXXX lien and anXXXX related encumbrances ; and XXXX. Ensure restitution or full cancellation of the non-functional loan. 

Attached are : Copies of correspondence with GoodLeap and its Senior Resolution Manager, XXXX XXXX ; Loan Agreement # XXXX ; Proof of payment history ; Evidence that XXXX XXXX XXXX filed for bankruptcy ; and Proof that the system has never been operational. 

Thank you for your attention and for protecting XXXX  consumers from predatory or negligent financing practices.

Company response to consumer: Closed with explanation