Consumer complaint received 2024-02-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I

am writing to express my dissatisfaction and concern regarding the consistently delayed opening and closure. As a frequent customer, I have observed a recurring pattern of tardiness which has caused inconvenience and frustration. The delays in opening prevent me from accessing the services promptly, disrupting my schedule and causing unnecessary waiting time. Similarly, the late closure hampers my ability to plan my activities effectively, often resulting in inconvenience and inconvenience. I understand that unforeseen circumstances may occasionally arise, leading to delays. However, the frequency of these occurrences suggests a systemic issue that requires immediate attention and resolution. I urge you to take swift action to address this matter and implement measures to ensure timely opening and closure in the future. Failure to do so may lead to a loss of trust and loyalty among customers, including myself. Please provide a response detailing the steps being taken to rectify this issue and prevent its recurrence. I trust that you will prioritize this matter and work towards improving the service quality. I am asking for your immediate assistance to correct or remove these accounts in my credit file : XXXX. XXXX XXXX XXXX Balance Owed : {$310.00} - The number of late payments is incorrect. I never missed a payment. Please adjust immediately. 

XXXX. DP OF EDUC XXXX Balance : {$6800.00} - How can you report this account as Late when my record shows that this account was Paid as Agreed and the Balance is XXXX? Please adjust immediately. 

XXXX. DP OF EDUC XXXX Balance : {$4000.00} - It seems that the following information reported is incorrect : account number, payment status, and date open. Get it right immediately ; otherwise, update the account from my report. 

XXXX. US DEPT ED XXXX Balance : {$3300.00} - I am not late on this account. My record shows that this account was Paid as Agreed. Please adjust immediately. 

XXXX. US DEPT ED XXXX Balance : {$1500.00} - Please check the Payment History and Status information on this account and adjust accordingly. 

XXXX. US DEPT ED XXXX Balance : {$6800.00} - You are reporting different information from other bureaus. Per FCRA, reporting must be 100 % accurate or the information must be updated. 

XXXX. US DEPT ED XXXX Balance : {$8400.00} - Please check the status of this account. It is entirely wrong, to begin with. I was never late on this account. 

XXXX. US DEPT ED XXXX Balance : {$8200.00} - My record shows that this account was Paid as Agreed and I never missed a payment. Please update it immediately. 

XXXX. US DEPT ED XXXX Balance : {$1600.00} - The number of late payments is incorrect. I never missed a payment. Please adjust immediately. 

XXXX. US DEPT ED XXXX Balance : {$9600.00} - Please take off the late things from this account because I think I made my payment on time. 

XXXX. US DEPT ED XXXX Balance : {$5700.00} - I want the following investigated account name, date of last activity, and opening date. I believe this information may be wrong. I need this correct immediately. 

XXXX. US DEPT ED XXXX Balance : {$10000.00} - I do not believe I was late on this account you are reporting. Please report the payment status positive and update all late reporting on this account. 

XXXX. US DEPT ED XXXX Balance : {$7300.00} - Evaluate this reporting by revising the information provided. Modify and perform any corrections or update this from my file. 

XXXX. DP OF EDUC XXXX Balance : {$3100.00} - The payment history of this account is incorrect. This was on forbearance under CARES Act. Please investigate and update with lawful accuracy. 

XXXX. US DEPT ED XXXX Balance : {$6900.00} - The payment history and the status of this account is inaccurate. This account should not be late pursuant to CARES Act. Thoroughly investigate and update with lawful accuracy. 

XXXX. XXXX XXXX Balance : {$0.00} - I see things may be inaccurate. Start looking at the account name, opening date, and high balance. I believe this information may be inaccurate. Immediate removal of this item is necessary. 

XXXX. XXXX XXXX Balance : {$0.00} - I need the following investigated account name, date of last activity, and opening date. I believe this information may be wrong. I need this removed immediately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief