Consumer complaint received 2024-05-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XX/XX/XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX/ Department of Education Account # XXXX To : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX  DC XXXX CC : XXXX Attention : Student Loan Ombudsman XXXX XXXX  XXXX XXXX, PA XXXX CC : XXXX XXXX XXXX  XXXX XXXX XXXX XXXX, PA XXXX CC : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX CC : Experian XXXX XXXX XXXX XXXX TX XXXX Subject : Request to Update Account Information in Compliance with Fair Credit Reporting Act To Whom It May Concern, I am writing to you regarding the recent resolution of the dispute concerning my XXXX/Department Of Education account with XXXX. Following a thorough investigation, the balance for my XXXXDepartment Of Education account has been confirmed to be {$0.00}, and my account status has been updated to reflect that it is now paid in full. As per the provisions outlined in the Fair Credit Reporting Act ( FCRA ), specifically 15 USC 1681, it is imperative that all consumer reporting agencies, including Experian and XXXX, accurately reflect the updated status and balance of your account. Therefore, I am formally requesting that both Experian and XXXX promptly update your account information in accordance with the FCRA. The FCRA mandates that consumer reporting agencies must maintain accurate and up-to-date information on consumers ' credit reports to ensure fair and accurate credit reporting. Failure to comply with these regulations can have significant consequences for both consumers and reporting agencies alike. 
The diligent efforts in resolving this matter with XXXX should not go unnoticed, and it is essential that the same resolution is reflected consistently across all consumer reporting agencies to avoid any potential discrepancies or inaccuracies in your credit report. Please find below a detailed summary of the relevant sections of the FCRA that support my request : 1. Section 611 ( a ) ( 1 ) ( A ) of the FCRA stipulates that consumer reporting agencies must conduct a reasonable investigation of disputed information and correct any inaccuracies found. 2. Section 611 ( a ) ( 5 ) ( A ) of the FCRA requires that, upon completion of a reinvestigation, consumer reporting agencies must promptly modify or delete any information found to be inaccurate or incomplete. 3. Section 611 ( a ) ( 7 ) of the FCRA mandates that consumer reporting agencies must notify the consumer of the results of the reinvestigation and provide a free copy of their updated credit report if changes were made as a result of the dispute. Based on the aforementioned provisions of the FCRA, I kindly request that Experian and XXXX take immediate action to update the balance of my XXXXDepartment Of Education account to {$0.00} and change the status to paid in full, consistent with the findings of the investigation conducted by XXXX. Furthermore, I would appreciate receiving written confirmation from both Experian and XXXX once the necessary updates have been made to my credit report, as per the requirements of the FCRA. Thank you for your attention to this matter. Your prompt action in resolving this issue is greatly appreciated. Should you require any further information or documentation, please do not hesitate to contact me at your earliest convenience. 
I am Requesting that XXXX XXXX XXXX, XXXX and Experian update my balance of {$20000.00} on my XXXXDepartment of Education accounts to {$0.00} and my account status updated to closed/paid in full per the attached document submitted which is an IRS/ Department of Treasury notification from the IRS/ Department of Treasury and the Department of Education . 1099-C - Income Reporting Prohibited : A filed 1099-C tax forms canceling debt over { {$600.00} }, it becomes taxable forgiven income. Credit bureaus can not list income, so XXXXDepartment of Education XXXX loan accounts can't stay on credit reports after filed 1099-C that has been accepted by IRS and DEPARTMENT OF TREASURY, ADDITIONALLY I received my Copy B of the files 1099-C in the Mail showing that my debt has been cancelled. Privacy Act of 1974 : Bars federal agencies and government contractors from sharing individuals ' private records data without consent. Prevents things like military records being accessed without approval. FERPA - Education/Student Privacy : Schools can not release students ' private academic records without permission ( similar to XXXX for XXXX data ). Allows disputing if improper info shared. 16 CFR 313 - FTC Privacy of Consumer Financial Information FTC level requiring financial companies give privacy notices and ability for consumers to opt-out of data sharing. For disputing if banks improperly give info after I opt-out. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation