Consumer complaint received 2024-03-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to express my dissatisfaction and frustration with the recent outcome of my second attempt to remove a fraudulent items from my credit report. Despite providing comprehensive documentation and evidence proving the fraudulent nature of the item, I have once again been met with a disappointing response from your agency. 

I submitted a formal request to investigate and remove the fraudulent entry on my credit report, which has been adversely affecting my credit score and financial credibility. I included detailed explanations, supporting documents, and any other pertinent information required to facilitate a thorough investigation. 

However, much to my dismay, I received a response indicating that the item in question was verified as accurate and would remain on my credit report. This response was deeply disheartening and failed to acknowledge the clear evidence I provided, demonstrating that the item was indeed fraudulent and should be removed immediately. 

Despite my efforts, I was once again met with the same dismissive response, with no meaningful explanation provided for the decision to uphold the fraudulent entry. 

This repeated failure to address and rectify the fraudulent items on my credit report has not only caused significant distress and inconvenience but has also undermined my trust in your agency 's ability to conduct fair and accurate investigations. As a consumer, I have the right to expect that credit reporting agencies uphold their responsibility to thoroughly investigate disputes and act in accordance with the law. 

Therefore, I am formally lodging a complaint regarding the handling of my case and requesting that immediate action be taken to rectify this matter. Specifically, I demand that : The fraudulent items be promptly removed from my credit report. 
A thorough investigation be conducted into the handling of my dispute, including an examination of why the evidence provided was not considered. 
XXXX and transparent communication be provided regarding the steps taken to address my complaint and the measures implemented to prevent similar issues from occurring in the future. I am asking for your assisstance to remove these fraud items in my credit file XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation