Consumer complaint received 2025-01-17 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: Majority USA, LLC
State: CA

Complaint narrative:
Hello CFBP, I requested to Majority, cancel my account and refund of my money to my chase bank account, and they denied this action on base of : XXXX. XX/XX/XXXX, I opened an account with Majority, 1.2 transferred USD {$100.00}, from my XXXX bank account. 
XXXX. I tried to transfer to XXXX XXXX on XX/XX/XXXX, but this transaction declined, the majority reported about the decline on XX/XX/XXXX. 
XXXX. I tried to cancel the subscription and the account, but the app referred to a customer service chat, but nobody answered this chat, or offered a solution. 
3.1 I started to call the Majority, but the calls were not successful. I was always on hold.

4. On XX/XX/XXXX, I called and spoke with Daily and XXXX, and I requested a refund of USD {$100.00}, and canceled the account and membership. 
4.1 On this call they admitted that I did not receive any service from Majority, and for this reason they will request the refund of the membership fee and refund of my money to proceed with the cancellation. 
5. On XX/XX/XXXX, XXXX wrote back to my email and confirmed that the refund 2 months fee, but she did not proceed with the cancelation. 
5.2 Also they did not refund any monthly you CFBP can review this information, on the statements.

5.3 I reply back their email and requested the cancelation again and they sent me this process : "... Hi there, To cancel your auto-payment, follow these steps : Go to the XXXX XXXX XXXX XXXX and sign in to your account. 
Click on your profile picture and select 'Payments & subscriptions. ' In the 'Subscriptions ' tab, find and click on the subscription you want to cancel. 
Click 'Cancel subscription ' and follow the on-screen instructions. 
After canceling, you will not be charged further, and access to the subscription 's content or features will end at the close of the current billing cycle. However, please note that canceling a subscription does not provide a refund for any unused portion of the subscription ; it only prevents future charges. 

Regarding refunds, it's important to note that canceling a subscription doesn't automatically provide a refund for any unused portion. Generally, all purchases are final and non-refundable, except as required by law. 

If you believe you've been charged in error, you can request a refund by contacting customer support within 90 days of the charge. No refunds will be given for charges older than 90 days. 

If your subscription is not through XXXX XXXX, you'll need to manage your subscriptions directly through the respective service or app, as per their provided instructions. 

This answer was composed by XXXX, MAJORITY 's AI Agent using the information below : How can I review and cancel subscriptions linked to my XXXX Account? 
Legal - MAJORITY Legal - MAJORITY How can I review and cancel subscriptions linked to my XXXX Account? ... '' This process is different regarding the process that they describe, and also the app describes another process. It is not clear, and this action delays any action from the customer. 

On my app store I do not have any subscription active. 

XXXX. I continued texting and calling the Majority without solving the problem. 
XXXX. On XX/XX/XXXX, I spoke with a customer service representative who explained that if I want a cancellation I need to fill out a document. 

This document never was sent in the previous requests. I filled it and sent it back to them. But the next day, they continue to discount the membership fee. 
8. Majority rejected my petition for a refund of USD {$100.00}, on the basis that they refunded the money through the app account, but this money has been in their own system, and I can't use it. 
XXXX. They also rejected transferred the USD {$100.00} to my chase account because it is not allowed " on base them '' It's not fair because my bank information is on their system, and they can debit but not transfer back. They have my bank information, they just want to delay and continue discount the membership fee It is clear that this company wants to keep the money on his account and not transfer it to anywhere to force use this money on their own system. The card that they sent to me, rejected the transactions that I tried. 

They can not force a client to use their product or avoid the cancellation of the account, more when the client did not receive any service from them. 

They sent the form until XX/XX/XXXX when my balance was lowest, and the next day debit a membership fee again. 

I want the CFPB to review the operation of Majority, the can't continue to force me to stay and pay a membership when I am supplicated in different ways. 

Majority know that I do not have a debit card. Please refund my USD {$100.00} dollars.

Company response to consumer: Closed with explanation