Consumer complaint received 2021-11-05 00:00:00
Product: Debt collection — Other debt
Issue: Communication tactics — Used obscene, profane, or other abusive language
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: MO

Complaint narrative:
Vacated rental house XX/XX/2020 ; left house immaculate I am writing to dispute the account referenced above. I have disputed this account information as inaccurate with you, and you have come back to me and stated you were able to verify this debt. How is this possible? Under the laws of the FDCPA, I have contacted the collection agency myself and have been unable to get them to verify that this is indeed my debt. Incorrect, inaccurate information can not be reported to the credit bureau agencies and the information provided to you is incorrect. Due to the erroneous information, per FCRA 609, we request and ask please that this collection be removed from our credit reports. I enclose copies that XX/XX/2020 the company verified I had a XXXX balance. We moved out of this property XX/XX/2020. A company Genesis has called saying they are XXXX XXXX management trying to collect monies noting we are owed, that we in fact do not, per the message we received XX/XX/2020. This is ruining our credit and will seek legal remedy if this is not removed from our accounts immediately. It is horrible that people are taking advantage of others in the world we are in and misleading individuals who they are, falsifying information, etc. We are requesting this be deleted immediately from our credit reports. While we do not owe this balance, I want to bring to your attention in the State of Kansas per the Kansas XXXX and XXXX laws, a landlord must notify a tenant of an itemized list of offsets for our security deposit and that was never completed, nor sent to us. We disputed previously, and continue to dispute to no avail. Our credit is being ruined and if this is not removed we will seek legal remedy through an attorney.. Per XXXX XXXX, A landlord must conduct a move-in inspection no later than 5 days after a tenant moves in, such inspection should be signed and dated by both landlord and tenants. This was not completed per the move-in inventory sheet provided. Per XXXX XXXX a Landlord must provide tenant intent of itemized deductions of security deposit, and not exceed 30 days. Per documents provided, the collection placement denotes notice date of XX/XX/2020, we vacated the property XX/XX/2020 and the property was immaculate. The message we received XX/XX/2020, the letter included, as of the date of that email, we owed XXXX dollars. And then 10 months later, mysteriously this collection was on our account. We never received a single document form this Genesis company they have called stating they were with XXXX XXXX XXXX and also only a phone call stating that they were Pathlight management, falsifying who they were and why they were calling, also against Fair Credit Reporting Act. They have contacted us as 3 different company names and emails, by Genesis, XXXX XXXX XXXX and Columbia Debt Recovery. They have demeaned us, spoke down to us like we are deadbeats noting how its clear they had issues with us since XX/XX/2020, when we moved from the property XX/XX/2020 and the house was immaculate. We went from a ZERO balance XX/XX/2020 more than 40 days from moving to them claiming we owe almost {$3000.00}. We asked in early 2020 for confirmation of our balances due and again, we were told a XXXX balance. This is affecting our livelihood and ability to find a home, and is completely wrong, and illegal The FCRA requires you to verify the validity of the item within 30 days. If the validity can not be verified, you are obligated by law to remove the item. There is a clear case of unverified debt here, and I urge you to remove this item before I am forced to take legal action. In the event that you can not verify the item pursuant to the FCRA, and you continue to list the disputed item on my credit report I will find it necessary to sue you for actual damages and declaratory relief under the FCRA. According to this regulation, I may sue you in any qualified state or federal court, including small claims court in my area. While I prefer not to litigate, I will use the courts as needed to enforce my rights under the FCRA. I look forward to an uneventful resolution of this matter.

Company response to consumer: Closed with explanation