Consumer complaint received 2025-03-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: PNC Bank N.A.
State: OH

Complaint narrative:
To Whom It May Concern, I am filing this complaint against PNC Bank and other financial institutions that have unfairly closed my accounts, frozen my funds, and falsely flagged my business transactions as fraudulent. These actions have caused severe financial harm to my business and personal finances, despite my full compliance with banking regulations.

Background of the Issue 1. PNC Bank initially allowed me to bank with them for months.

My account remained open and active with no issues or fraud accusations.

I conducted legitimate business transactions with customers.

2. PNC later closed my accountnot for fraud, but because I stopped using it actively. 

They had already restricted my debit card, so I moved my funds elsewhere. 

After I stopped banking with them, they suddenly decided to close my account. 



3. This closure triggered a chain reaction of wrongful account closures at other banks. 

XXXX, XXXX, and multiple other banks followed PNCs closure report, repeatedly investigating and shutting down my accounts without cause. 

Seven banks have now either closed my accounts or frozen my funds, despite me proving my transactions were legitimate.

This has resulted in my business being effectively blacklisted from the financial system, making it difficult to operate normally.

4. I have repeatedly provided proof of legitimate business transactions. 

My business, XXXX XXXX XXXXXXXX XXXX XXXX XXXX, is a telecommunications reseller and bill negotiation service that works with ISPs and customers. 

My business model is standard in the industry and involves payments from customers for services rendered. 

I have provided payment authorizations, customer contracts, invoices, and all necessary documentation to verify my transactions. 

Despite this, banks continue to reinvestigate the same transactions over and over, delaying access to my funds and shutting down my accounts. 




Harm Caused by These Actions Financial Hardship : I have lost access to banking services multiple times, making it difficult to process customer payments or conduct normal business operations. 

Unlawful Freezing of Funds : My accounts have been frozen without just cause, preventing me from accessing money that belongs to me. 

Damage to Business Reputation : Unjustified account closures create false flags that make it difficult for me to obtain banking services elsewhere. 

Unfair Treatment Compared to Other Businesses : Other companies in my industry deal with customer complaints and disputes as part of normal operations. However, I am being unfairly targeted and penalized for normal business risks that banks should be equipped to handle. 




Conclusion This situation has persisted for far too long, with seven banks repeatedly shutting me out of the financial system based on unverified reports. If necessary, I am prepared to pursue further legal action to protect my right to fair banking services. 

I expect a written response addressing my complaint in a timely manner. Please confirm receipt of this complaint and provide a case reference number. 

Sincerely, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX [ XXXX XXXX

Company response to consumer: Closed with explanation