Consumer complaint received 2016-10-19 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I was advised by HUD counseling that the issues which I have brought up in previous CFPB complaint presented in a Qualified Written Request are valid questions due to me losing potential investors based on conflicting information issued by Wells Fargo employees - i.e. XXXX different employees verifying XXXX accounts are valid related to a transaction being used to hold a foreclosure. No investors were willing to release funding based on conflicting information of Wells Fargo - XXXX World Savings - IRS states financial gain obtained by Wells Fargo XXXX and I am now required to pay for the taxes on the financial gain. XXXX Wells Fargo employee informed me that XXXX XXXX is the valid account # to receive credit and another employee states that XXXX XXXX is not the valid # but XXXX is the valid # to receive the credits. Given the recent problems with Wells Fargo opening fake accounts - varied investors willing to step to assist me have discovered that my home may have been pledged towards multiple times for varied income profits. The qualified written request had other issues conflicting with TILA. Wells Fargo states as of XX/XX/2016 that it will send a response by XX/XX/2016. The response will more than likely not be adequate for purposes of satisfying investors willing to help me and Wells Fargo will still move to hold an auction on XX/XX/2016 which would deny me an opportunity to review for sufficiency. 
Another door which I opened for purpose of keeping my home was consideration of a loan modification which came to a halt due to false allegations from an XXXX County Recorder 's office employee claiming that I recorded a document which did not comply to the county 's provisions. This allegation is false due to fact that I made a point to meet with a Supervisor from the County Recorder 's office on two different occasions to make sure XXXX documents prepared by another person MET the county 's provisions. I was concerned to stand on the law and somehow I was harmed by county employees. I was not able to commence work due to this event XX/XX/XXXX. I had to hire an attorney to help remove some of the more damaging labeling which blocked me from work which affected my in ability to pay for completed tax returns and obtain proof of income for any potential modification. I am now able to move forward with participation of work effective XX/XX/2016. I have requested an extension based on the extenuating circumstances related to the false claims of County - The County chose to ignore their own provisions which would have required XXXX XXXX to deny documents prepared for me by an alleged Legal Document Assistant. This event blocked me from completing the varied tasks related to the loan modification. Wells Fargo showed no amendable consideration for this event and stated would move forward with auction on XX/XX/1016. I will submit all which I can at this time on XX/XX/2016 and hoping Wells Fargo give me enough time to prove my ability to support a modified payment and adequate time to prove my eligibility for Keep My Home California. The situation which I have experienced with the County is not normal and I hope considered to be an extenuating circumstance whereby I had no control over the County employees who took action to deliberately harm me. Thus, the County event blocked me from proving my eligibility to participate in the loan modification program. 
Since Wells Fargo may refuse to answer the QWR in its entirety, HUD suggested sending Wells Fargo request for disclosure under CFPB 's XXXX form. REFER TO XXXX ATTACHMENT RELATED TO THE VARIED ACCOUNTS MAKING WELLS FARGO 's request for funds suspect.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation