Consumer complaint received 2024-09-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Wells Fargo has allowed companies to make unauthorized transactions through multiple companies without my consent, or notifying me before it is processed. I have been going through these situations for years with this company financially, causing emotional distress taking up my time and causing me to have new cards constantly waiting for them 10 days at a time. Sometimes I dont even get that card before they have to order me a new one for all these unauthorized transactions. I just got off the phone with Wells Fargo today, XX/XX/year> and that is just one phone call Ive made to them of many. 
What do I need to end it? How do I need to end it the details of whatever you say. I dont have much time. My son XXXX XXXX has full power of attorney over me and gets on the phone and Im gon na throw requested all the documents that pertains to my account. When requested for all of the accounts and information especially when I asked how many cards I have been issued in the last XXXX years or so, the supervisor or the superior their paused, and couldnt answer or wouldnt answer because it shows how different times they have sent me card after card, which is financially her to me as well. I am never just having a normal account. It is always something and then allowing transaction which takes me at least an hour to call them and make a dispute, which they do the same thing and try to send me the card again. From my son, having power of attorney, hes been telling me that we need to address this, and he told me to make a complaint on here and report it officially because when I just dispute it, with them, I dont know what what they are writing on their end. Im going to upload screenshots of transactions that I didnt have the time to go through the dates on every single one, but it is just an unbelievable amount of transactions that have been disputed over and over and over again and them, allowing it to me just not knowing what to do. Now, if my son was able to have the time to take it down, he knows legal matters way better than I do but he told me at least make a official complaint on here and which, when I get more time, I will file another one because Im sure theyll be more disputes and unbelievably amount of harm caused continuously, which I will have to anyway. When you cant know when you could have a bank card on you or not because its always you getting a new one in the mail taking 7 to 15 business days it is insane. Im gon na upload screenshots in photos that show dates and stuff that I have disputed on their end, which I dont know what they typed in the computer or whatever but I didnt fact dispute all of them and that it will show it because they even put the money back in my account when I disputed them, but it is continuously Harming me having to deal with this. I believe it is them that arent the ones truly at fault that are liable for it most likely or conspiring with these companies. They even got my XXXX direct deposit changed to a different address by someone else without even contacting me, you were me even knowing. Then wanted me to wait like 60 days or something to get what I live off of and I couldnt wait to 60 days. The harm is continous. And I cant do it no more and when my son does get the time, hes gon na address it but I wanted to make official complaint and Im upload a couple documents right now, as theres too many that I can upload right now because Im on my phone and I can only do so much on here.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation