Consumer complaint received 2026-03-04 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: WEBSTER BANK, NATIONAL ASSOCIATION
State: CT

Complaint narrative:
This complaint is to publish and report the negligence, inattention or unfair business practices of XXXX XXXX in Connecticut managing consumer-established trusts and estates. XX/XX/year>2026 an attempt to commence commerce with the depository institution name Webster Bank for the private Trust onboarding process pursuant to Connecticut XXXX XXXX XXXX XXXX XXXX XXXX was made. As the Trustee for the Trust I provided all the necessary documentations i.e. ; Certificate of Trust, Internal Revenue Service Employee Identification number, XXXX XXXX XXXX. All documents were scanned and logged by the onboarding staff from the Depository Institution. Private Trust and public information were submitted to Webster Bank for the sole purpose to begin the secured party interest for the beneficiaries of the private specifications under the Trust. The Depository Institution -Webster Bank is under multiple governing agency rules such as FDIC XXXX FTC XXXX Federal Reserve Bank XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX for Trust and Estates. Webster Bank has not responded to the initial commercial affairs for XXXX account opening. Follow up emails, phone calls and visitations to the bank were made on multiple occasions ; XX/XX/year>2026 at XXXXXXXXpm I received a call by the onboarding staff member who informed me that the entire TRUST document was necessary to proceed. I responded to the Bank staff via email on XX/XX/year>2026 citing Trusts are private and the COT -Certificate of Trust and other documents scanned previously is sufficient enough for onboarding under the governing state laws. Acting as the authorized fiduciary of the Trust, an agreement was made to provide the entire TRUST without displaying private sections such as beneficiaries names, specifics and other private information would be blackened/covered. This process was done within two days for the ease of the onboarding process. The bank manager, staff agreed as I was informed after a follow up call. On XX/XX/year>2026 a call from an additional superior staff member suggested of uploading the Trust documents via an email to a dropbox link which would only allow the proper bank institution department and staff to review was sent on XXXX XXXX, 2026. The request was sent from Webster Bank superior member staff via email a drop box link who insisted a process to upload the documents electronically and in lieu with the branch to have any of the staff employees scan the blackened out sections of the Trust. The visit to the bank for scanning the amended blackened out sections of the Trust documents were completed on XXXX XXXX, 2026. Since submission of all the requested Trust documents there has not been any further updates as to the Trust account onboarding. No calls, emails, etc... Not only has multiple attempts been made via calling, emailing and visiting the branch to further inquire about the private, personal business commercial processes without any updates displays a clear and present notice of extracting private information, negligence and or intentional omission for personal commerce for business and wealth. The branch manager said he'll resubmit the blacked out sections of the Trust and will send to the department and individuals who has the authority to deny or approve for the Trust account. Again, no further updates regarding the onboarding process which has been ignored or omitted based on reasons to be further investigated.

Company response to consumer: Closed with explanation