Consumer complaint received 2024-05-31 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: NJ

Complaint narrative:
****FOLLOW-UP COMPLAINT TO XXXX *****NOT A DUPLICATE COMPLAINT EITHER. PLEASE RESPOND AND DO NOT CLOSE***** Once again, it seems like you are ignoring the complaint. You claim that you have read everything in depth. That is clearly not the case when youre using language like my account, indicating that I created the account and it belongs to me. I AM NOT A PAYPAL USER IN ANY WAYS. I do not have any accounts on your platform, and I dont use any similar money transfer platform either. I never provided my bank information to your company as a result. Please stop using language like that because it clearly does not depict the nature of this stiation, meaning further lies and misinformation are being expressed here. I can not believe you are saying in XX/XX/XXXX that this account presents no signs of stolen identity. Were the documents I sent you of no indication? Meaning that police reports and even your own back end team confirmed I didnt make any of these transactions, as well as create the account? If everyone is telling you something, certified parties ( including your very own even ) are going to be someone to trust in this case. It seems that when conducting your review, you conveniently chose to ignore the documents I sent to you. Furthermore, the first source of contact I had with your executive office never shared any information clarifying the nature of contact I, as XXXX, had with you. You mention that I called to add my social security number. I would never do something like that, and it is illogical to think so when I dont use PayPal or any other money transfer service. The goal here is to remove the account, not interact with it, so it doesnt make sense as to how I would call to add my SSN. I cant believe this was even sent by you. Just confirms you have no idea what youre talking about and making responses to this without considering anything that is accurately depicting the facts and nature of this situation. As far as XXXX goes, I never opened claims with you. I dont understand any of your terminology your company has at PayPal because I am not a user. Meaning I would also not open a claims, especially when you say that they are blank with no transactions. I never received any such emails from you guys either. It has been confirmed that there was unauthorized activity and account creation on this platform. You claim the opposite but dont give valid proof as to why you think it is considered as authorized. In fact, you even admitted to the fact that there is inconsistent geographical addresses used to access the account, further supporting my argument. I know I got access to this account in my location, meaning that it would be different from where the thief created and made all these transactions from. The point for you indicating that I am to provide documentation to confirm everything is XXXX. I didnt get any emails, so wrong again. Moreover, why would I ever do that if the police reports that have been sent to you directly includes that as part of review? It doesnt make sense to ask for documentation when the last thing I want to do is use PayPal ; I want to close the account because I am not a user in any way as a result. Honestly, theres way too much information here to comment on that is untruthful, and frankly, unscrupulous in what youre doing. As well as illegal where its something you can get in trouble for in assuring consumer protection, customer or not, but the opposite happens. My bank does not supersede you in any regard when on their end the merchant at question is PayPal, another type of money service. Meaning all matters have to be dealt with you, and they said they cant do anything to help. Im not sure why credit unions are suggested because they dont deal with unauthorized activity. My credit thankfully hasnt been affected by any of this ( probably because I am XXXX ). Law enforcement is already included in this with working with my police department, so once again, you have not read any information and are taking matters without considering any relevant information. You are holding funds of mine and fail to give an explanation as to why its not being refunded. Your actions were not taken in good faith, so that is false. Moreover, they are not in accordance with your XXXX. Ive been trying to reach out to your executive office since XX/XX/XXXX, but do not get any responses. Your name is shown here but no personal email address at PayPal, nor phone number, is included. Phone support is useless, and even your own back end team who verified what Im saying does not include a phone number for contact. Calling the number shown in the caller ID does not work. Obviously, Id like to speak on this more. But there is no source of contact included anywhere that works for me.

Company response to consumer: Closed with explanation