Consumer complaint received 2024-11-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: DC

Complaint narrative:
I am filing this complaint to address unresolved billing disputes on my Bank of America credit card account ending in XXXX. Despite initiating multiple disputes and following the necessary procedures, I am concerned that these claims are not being resolved in compliance with the timeframes mandated by federal law. Furthermore, if any of these disputes have indeed been resolved, the inaccurate information presented in Bank of America 's online portal is a violation of consumer protection regulations. 

The specific details of the disputes are as follows : XXXX. Claim ID : XXXX Amount : {$160.00} Date Opened : XX/XX/year> Current Status : Step XXXX of XXXX ( Claim request received ) Concern : Although this claim is relatively new, I seek assurance that it will be resolved within the timeframe mandated under the Fair Credit Billing Act ( FCBA ), which requires disputes to be resolved within XXXX billing cycles or 90 days, whichever is sooner. 

XXXX. Claim ID : XXXX Amount : {$88.00} Date Opened : XX/XX/year> Current Status : Step 2 of 3 ( Researching ) Concern : This claim has been under " researching '' status for over a month. While this timeframe does not yet exceed the FCBA limit of 90 days, the lack of clear communication or an expected resolution date is concerning and leaves room for potential non-compliance. 

XXXX. Claim ID : XXXX Amount : {$11.00} Date Opened : XX/XX/year> Current Status : Step XXXX of XXXX ( Researching ) Concern : Nearly XXXX months ( over 150 days ) have passed since this claim was opened, far exceeding the resolution timeline mandated under the FCBA. No updates have been provided to clarify the delay. 

XXXX. Claim ID : XXXX Amount : {$58.00} Date Opened : XX/XX/year> Current Status : Step XXXX of XXXX ( Researching ) Concern : This dispute has been pending for over XXXX months. The prolonged " researching '' status significantly exceeds the legal limit of XXXX billing cycles for dispute resolution. 

XXXX. Claim ID : XXXX Amount : {$140.00} Date Opened : XX/XX/year> Current Status : Step XXXX of XXXX ( Researching ) Concern : Open for over XXXX months, this claim has not been resolved in compliance with the FCBA. 
Violations of Applicable Laws Fair Credit Billing Act ( FCBA ) Violations The FCBA ( 15 U.S.C. 1666 ) mandates that creditors must acknowledge billing error disputes within 30 days and resolve them within XXXX billing cycles ( not exceeding 90 days ). Disputes XXXX, XXXX, and XXXX have far exceeded this timeframe without resolution or adequate explanation. These delays constitute clear non-compliance with FCBA requirements. 

Fair Credit Reporting Act ( FCRA ) Violations If any of the disputes have been resolved but are inaccurately marked as unresolved in Bank of America 's portal, this constitutes a violation of the FCRA ( 15 U.S.C. 1681s-2 ). This provision requires furnishers of information to maintain accurate consumer records. The portal 's inaccuracies mislead consumers and regulators alike and fail to uphold statutory requirements for record accuracy.

Unfair or Deceptive Acts or Practices ( UDAP ) Prolonged delays and inaccurate record-keeping may also qualify as Unfair or Deceptive Acts or Practices ( UDAP ), prohibited under Section 5 of the Federal Trade Commission Act ( 15 U.S.C. 45 ). The lack of transparency and failure to resolve disputes in a timely manner harms consumers and undermines trust.

I have attached a PDF record from Bank of America 's communication portal, demonstrating the lack of progress and transparency on these claims. I respectfully request the Consumer Financial Protection Bureau to investigate this matter thoroughly and take appropriate regulatory action to ensure compliance. 

Thank you for your attention to this serious matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief