Consumer complaint received 2024-08-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
I am writing to formally dispute the inaccurate and inconsistent information reported by XXXX XXXX Bank on my credit reports from both XXXX and TransUnion. The discrepancies and inaccuracies are concerning and require immediate action. I request the immediate deletion of these accounts or, at the very least, the removal of the erroneous late payments. Below, I outline the specific issues and the relevant laws that support my request for accurate reporting and possible compensation for the harm caused by these inaccuracies. Discrepancies and Inconsistencies Account # XXXX : XXXX XXXX. XXXX Report : Open Date : XX/XX/XXXX Date Last Active : XX/XX/XXXX Last Payment Date : XX/XX/XXXX XXXX. TransUnion Report : Open Date : XX/XX/XXXX Date Last Active : XX/XX/XXXX Last Payment Date : XX/XX/XXXX Account # XXXX : XXXX XXXX. XXXX Report : Open Date : XX/XX/XXXX Date Last Active : XX/XX/XXXX Last Payment Date : XX/XX/XXXX XXXX. TransUnion Report : Open Date : XX/XX/XXXX Date Last Active : XX/XX/XXXX Last Payment Date : XX/XX/XXXX Issues Identified XXXX. Inconsistent Account XXXX : The discrepancies in the reported open dates, dates last active, and last payment dates between XXXX and TransUnion are clear indicators of inaccurate reporting. XXXX. Incorrect Reporting of Late Payments : Both accounts show reported late payments that are inconsistent with the account status and dates provided. These late payments are inaccurate and unjustified. Implications of XXXX XXXX The misleading and inaccurate reporting of these accounts, especially the incorrect late payments, has led to unwarranted harm to my credit profile. These inaccuracies have negatively impacted my creditworthiness, leading to potential financial consequences such as higher interest rates, denial of credit, and undue stress. XXXX Laws and Regulations XXXX. Fair Credit Reporting Act ( FCRA ) : XXXX XXXX XXXX ( b ) : Requires consumer reporting agencies to follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual. XXXX XXXX XXXX ( a ) ( XXXX ) ( A ) : Mandates that upon notice of dispute, consumer reporting agencies must reinvestigate the disputed information and record the current status. XXXX XXXX XXXX ( a ) ( XXXX ) : If the disputed information is found to be inaccurate or unverifiable, it must be promptly deleted or modified. XXXX XXXX XXXX ( a ) ( XXXX ) ( A ) : Obligates furnishers of information to not provide data if they know or have reasonable cause to believe that the information is inaccurate. XXXX XXXX XXXX ( b ) : Upon receiving a dispute notice, furnishers must conduct an investigation, review all relevant information, and report the results to the consumer reporting agencies. Request for Action Given the serious nature of these inaccuracies, I request the following : XXXX. Immediate Deletion of Accounts or Removal of Late Payments : Due to the discrepancies and the incorrect reporting of late payments, I request the immediate deletion of these accounts from my credit reports or, at the very least, the removal of the erroneous late payments. XXXX. Detailed XXXX Report : I request a detailed report outlining the investigation conducted by the consumer reporting agencies and XXXX XXXXXXXX XXXX including the verification process for the information reported. XXXX. Compensation : Due to the potential negative impact on my creditworthiness and the undue stress caused by these inaccuracies, I seek compensation for any harm resulting from this situation. These inaccuracies are clear violations of the FCRAs requirements for accurate reporting. The inclusion of incorrect late payments and inconsistent dates exacerbates the harm caused by this inaccurate reporting. I expect a timely and thorough response, including confirmation of the removal of the erroneous accounts or late payments. Please provide me with a written explanation of the steps taken to investigate and resolve these discrepancies, as well as an updated copy of my credit report once the investigation is complete. Thank you for your prompt attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief