Consumer complaint received 2017-08-08 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: AES/PHEAA
State: AZ

Complaint narrative:
XX/XX/XXXX To whom it may concern, My name is XXXX XXXX and I have been paying on my school loan since XX/XX/XXXX. This loan originated at {$11000.00} and it was initially owned by The XXXX XXXX Co. It has been bought and sold SO many times over the years that I have completely lost track as to the current ownerI pay American Education Services regardless. I have paid diligently over the years. In the beginning of this loan agreement, I struggled to make payments as I was fresh out of XXXX XXXX. I was told that the only thing I could do if I could not make their monthly payments, was to defer. I was given NO OTHER OPTIONS. So, I did have to defer in the beginning of my loan which set me up for future failure. My interest rates have ALWAYS been outrageous. ANY amount that I paid would NOT touch the Principle due to the greed of the banks. I continued to pay and pay and pay. My {$11000.00} loan is now at {$21000.00} and I HAVE BEEN PAYING ON IT FOR 24 years. This is a crimeI have never wanted to NOT PAY as I valued the money for my education. But the interest, constant selling and increasing interest rates have nearly doubled the loan and I continue to struggle as ANY payments that I was able to pay in the past do NOT touch the Principle. Last year, I tried applying for income sensitive as I also work for a XXXX XXXX. I was NEVER told about an income sensitive plan over all of these years!! I was always told to defer. Regardless, I was denied this program as well.. I simply refuse to pay an amount that only goes to the interest. According to AES, in order for me to TOUCH the Principle, I must make payments of {$300.00} or more per month. THIS IS OUTRAGEOUS!!! I am worn out and despondent about this situation I am writing to you because I can no longer make payments on this loan. I am simply paying interest to the greedy banks that own and sell it. I have NO MORE MONEY! I am attaching a copy of my monthly bills and my Pay stubs to prove this to youI HAVE NO MORE MONEY TO PAY YOU! This is a crime ; the banks should be ashamed of themselves and how they continue to bleed the consumer dry. I have already paid this loan in full and then some Rent - {$800.00} per month XXXX  XXXX XXXX - {$5100.00} - {$130.00} per month XXXX XXXX credit card - # XXXX - {$2100.00} - {$100.00} per month XXXX XXXX XXXX Cell phone - {$83.00} per month XXXX XXXX - {$60.00} per month Electric bill - {$90.00} per month XXXX XXXX Loan - # XXXX - {$1900.00} - {$100.00} per month Pay Pal credit card - {$3000.00} - {$95.00} per month XXXX XXXX loan - {$2000.00} - {$140.00} per month XXXX Credit card - # XXXX - {$1900.00} - {$100.00} per month XXXX XXXX credit card - # XXXX - {$2900.00} - {$100.00} per month XXXX XXXX XXXX Car payment - {$200.00} per month XXXX bill XXXX XXXX XXXX XXXX - {$800.00} - {$45.00} per month TOTAL BILLS : {$2000.00} My paystubs : Monthly average income : XXXX + XXXX = {$XXXX} Difference - {$79.00} is my left over incomeGas, Food etc. I am at my wits end with this situation. I hope my current situation can be remedied with a stamp of forgiveness Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, AZ XXXX XXXX XXXX XXXX XXXXXXXXXXXX The Name of the Federal loan company that I make payments to is : AES - American Education Services. Since you ask NOT to put documentation here, I do have my  pay stubs for proof. Please call or email me for these documents. Thank you for your time and kind consideration. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation