Consumer complaint received 2024-12-26 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: LendingPoint Holdings LLC
State: OH

Complaint narrative:
I took out a loan with Lending Point, who then uses a third party selle, XXXX XXXX XXXX, for their loans distributed ( so I understand ), on XX/XX/year>. The loan was for online education, coaching & training, and courses aimed to help individuals master online selling specific to XXXX and other platforms, and I was obligated to pay {$9900.00} over a period of 60 months, with an interest rate of 27.4357 %, amounting to {$300.00} per month. 
However, the lender failed to provide the services or benefits promised in the agreement. Specifically, the contract outlined the services as to be provided as a XXXX month program, consisting of at MINIMUM XXXX coaching sessions online with a XXXX ( XXXX for XXXX weeks ) ; they also claimed it would include a weekly phone session with said coach. Nearly XXXX month after signing the contract, having had only XXXX coaching sessions in total, the company closed down, filed bankruptcy, and was reported by many of its students as fraud. The XXXX  revoked the rating of the company, and I was completely out of luck. In good faith, hoping the company would compensate its students in some form, I continued these payments for months to come, without being rendered any services. I made a total of XXXX payments of {$300.00} each, amounting to {$2700.00} paid. All of this went to XXXX services outside of the few early on that I mentioned. I made several attempts to resolve the matter directly with the lender, including disputes and written communication, but no resolution was provided ; In fact, I was provided the personal cell phone number of the OWNER of the company, and told youll have to contact the owner of XXXX XXXX XXXX. They also provided me the contact information for the third party lender they use, XXXX XXXX XXXX, who did not resolve the issue either. I contacted the owner of the Private XXXX XXXX, who said you will have to speak with the lender and not me, I dont own that company anymore, and so, here I am going in circles. 
When I stopped making payments, it was because I finally realized after 9 months of not receiving the services I was promised that nothing was going to change, it was because the terms of the agreement had not been fulfilled. Now, the lender has reported this account as delinquent on my credit report, which has significantly harmed my credit score. Further, I tried to dispute this on my report ( the only thing I knew to do, initially ) which lowered my score even further, nearly XXXX points in total. I believe this report is highly inappropriate, unjustified, inaccurate and unfair based on the circumstances. 

I request that the lender : - Remove ALL negative information related to this loan from my credit report with all major credit bureaus ( XXXX, XXXX, and XXXX ). 
- Provide a resolution regarding the unfulfilled terms of the original agreement in the form of forgiveness of the remaining loan balance, and compensating me for the total amount already paid.

Company response to consumer: Closed with explanation