Consumer complaint received 2024-12-16 00:00:00
Product: Debt collection — Auto debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: HYUNDAI CAPITAL AMERICA
State: DC

Complaint narrative:
I notified Hyuandi on XX/XX/XXXX that the owner of the Co-owner of the vehicle was deceased as of XX/XX/XXXX. I never got a response back or an email. I woke up yesterday XX/XX/XXXX I notice that the car has been taken. I also noticed that someone trespassed on my property and cut my lock and damaged my property as well in my back yard where the car was parked. Issue number one Hyuandi sold us the car under false pretense. The car needed new brakes, suspension, tires, steering column, and the front left head light not working. Again they never mentioned it, upon taking the car back they would not accept it and tried to so call fix the issue. The issue was never fixed by them, so I fixed it. Second issue is the car is in my name as a Co-Owner not owner. Which can be proved by DC DMV and our own records. My grandmother XXXX XXXX is the original owner and now deceased. I spoke with a woman named XXXX at Hyuandi Finance who was very rude. As I explained to XXXX I just wanted my personal property ad to talk to someone about the agent of the tow truck damaging my gate, lock and Etc. I eve explained that my grandmother could not make payments due to XXXX  and because she had XXXX XXXX XXXX XXXXXXXX ad to be honest was XXXX but who cares? Not Hyuandi. She was very rude and threatened me about my credit and saying that the issue would stay on my credit and it was nothing I could do about it. My other issue is that Hyuandi took {$500.00} from me on XX/XX/XXXX knowing they had already closed my account out. They also said they would work with me and the owed balance they never They were never suppossed to take that money without notifying me that car was in collections. They sent no notice or anything. I only found out after checking my credit, they eve listed the payments fraudulently ad wrong. Like last year they have it that I made two payments but the account has been closed for 3 years. Hyuandi has been the worst experience that I have ever had. AS I said before the car is not in my name as the owner only the co-signer the owner is deceased and I have the death certificate and probate paperwork and court documents and DC DMV paperwork to prove it as well. So to threaten someone telling them so what it doesn't matter and you will pay for the deceased debt is so disrespectful and rude. So now I have damaged property, deceased Grandmothers debt, and have been threatened by hyuandi finance staff. What a day and life to live in. How has an account been closed since XXXX but Hyuandi charged off in XXXX and Repossed in XXXX. So Hyuandi is committing fraud by charging it off which they were paid for that came back to repo it? That is double dipping and fraud. Again this makes no sense. I'm not looking for the car back. I want my fence and gate replaced from the damaged they caused ad I want my credit fixed due to the descrepences and inaccuracies and fraud. Again I have all the proof for everything listed. This is the worst car company ever. OH did I mention that XXXX Hyuadi XXXX has been stolen, body will insure it due to the Kia Boys and this car has multiple recalls? Ok

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation