Consumer complaint received 2024-02-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Mr. Cooper Group Inc.
State: CA

Complaint narrative:
Mr. Cooper sent a letter dated XX/XX/XXXX stating that they have answered to our appeal on XX/XX/XXXX response letter regarding denial a loan modification ( ATTACHED ). 
In this letter mistakenly, on 3rd page under the statement regarding details of their review we can see very unfamiliar figures : Current Principle and Interest ( P & I ) Payment : {$6000.00} ( Attachment # 3 1- Which interest rate is used to arrive to this Payment? 
On their website under Loan Details, Loan Number : # XXXX it is stated that Interest Rate : 7.0 % But in their figures the Proposed Post- Modification Interest Rate, they wanted 7.625 % without any explanation. 
The amortization IS ALSO FOR 194 MONTHS WHICH MEANS 14 YEARS AND SOME WHICH MAKE THE PAYMENT {$11000.00} A MONTH. 
What happened to the rate? 
You also see another interest rate here in the XX/XX/XXXX statement as ACCOUNT OVERVIEW, INTEREST BEARING PRINCIPAL BALANCE {$970000.00}, INTEREST RATE 4.750 % until XX/XX/XXXX ( Attachment # 1 ) Dear officials, by now you have 3 interest rates and neither one of them are explained and we dont know how it is picked and calculated. 
Along with their denial letter of any kind of modification, this time they sent a MORTGAGE ASSISTANCE APPLICATION as well. 
This morning with a BIG surprise se saw a NOTICE OF SALE TAPED TO OUR HOUSE FRONT DOOR. 
As you know this is a major violation based on ALL rules and regulations in place while we are in the middle of modification process. 
FIRST OF ALL, Mr. Cooper never did validate the subject alleged debt and never established the fact that as a " servicer '' it actually is a " servicer '' for an injured " creditor '' and names that particular creditor, if any. 
***The recorded original note, deed of trust and principle amount are all different from other documents presented by Nationstar/Mr . Cooper since XXXX until this date. 
***The present alleged amount calculated and all the numbers including but not limited to starting principle amount, interest rate, years, dates and amortization period are not correct and have to be certified by valid documentations. 
***We asked about all of these, many times for many years, but they never sent us detailed, certified and official statements reflecting all the correct documents from XXXX XXXX XXXX XXXX XXXX XXXX XXXX and now Nationstar/Mr. Cooper. They kept sending the same falsified old documents done by previous lenders, servicing companies and trustees. 
*** In attachments 1, 2 and 3 You will see 3 different interest rates and different pay offs, principles, monthly payments and reinstatement numbers. 
*** All the NEW documents and NEW income sources I sent to Mr. Cooper in last few month got all ignored and not counted because they claim they have nothing to do with their " INVESTOR '' guidelines, I have documents that prove the so called alleged investor/owner/debtor has nothing to do with this account. There is NO owner for this account left. 

We request that you investigate ALL the issues we mentioned in this letter related to subject property and make sure they are in accordance with Federal and State laws, California Homeowners Bill of Rights, National Mortgage Settlement, Consumer Financial Protection Bureau and New Mortgage Servicing Rules and Standards. 
Also, we are hereby disputing the existence of the alleged debt, Notice of Default filed against the subject property and REMOVAL of the NOTICE OF SALE just filed. 

We demand, all fillings against the subject property to be removed, revoked and rescinded immediately until all these issues are resolved and satisfied. The present alleged amount calculated and all the numbers including but not limited to starting principle amount, interest rate, years, dates and amortization period are not correct and have to be certified by valid documentations. 

***How can an account be late for 14 plus years unless there are mistakes made. 
( Attachment # 5 ) ***We need a complete and detailed and certified statement, answer, information and explanation regarding their claimed transfer from XXXX XXXX XXXX XXXX to Nationstar or Mr. Cooper ? 
***The original lender on record still shows as XXXX which became XXXX XXXX XXXXXXXX and the Trustee is still XXXX XXXX XXXX XXXX XXXX but there is no DEBTOR in any of the Mr. Cooper letters or statements. 
On Fri, XX/XX/XXXX at XXXXXXXX XXXX XXXX XXXX  sent me an email stating : Dear XXXX XXXX : This email responds to your email of XXXX XXXX XXXX 
Pursuant to the Governing Agreements that govern the Trust, the Trustee has no beneficial ownership interest in the mortgage loans included in the Trust and holds legal title to the loans for the benefit of the Trusts certificateholders. 

Mr. Cooper, is committing the same violations that recorded in XX/XX/XXXXXXXX XXXX XXXX  by Consumer Financial Protection Bureau ( CFPB ) who filed a complaint and proposed stipulated judgment and order against Mr. Cooper ( Nationstar ). 
Consumer Financial Protection Bureau and Multiple States Enter into Settlement with Nationstar Mortgage, LLC for Unlawful Servicing Practices and the Bureau alleges that Nationstar violated multiple Federal consumer financial laws, causing substantial harm to the borrowers whose mortgage loans it serviced, including distressed homeowners. 

They are doing the same things again for the subject account and property. 

At the end We hereby deny and dispute all the amounts, statements and the figures provided in Mr. Cooper latest response. They are all incorrectly stated and improperly computed and obtained, with false, inaccurate and fabricated unknown and strange data. 

We had XXXX monetary business dealings with Mr. Cooper and never taken a dime from them or Nationstar or XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
All the presented as past due amounts for 14 years and late for 5131 days! are not valid or familiar at all. 

See Attachment # 4 that shows in XX/XX/XXXX a NOTICE OF RESCISSION filed by GOVERNMENT on subject property because of MANY violations and fraud and mistakes

Company response to consumer: Closed with explanation