Consumer complaint received 2024-07-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: ALLY FINANCIAL INC.
State: CA

Complaint narrative:
I was contacted by a person on XXXX around end of XX/XX/year> ( vacation rental website ). They wanted to host a graduation party at the house I rent out. After exchanging messages back and forth we came to an agreement of {$900.00} on XX/XX/XXXX. The agreement was they would XXXX me, since on the XXXX platform there would be additional taxes and fees on top of the {$900.00}. I was doing them a favor by accepting payment via XXXX. Well the graduation party came and went with no issues or complaints. Out of nowhere I was denied access to my ally banking app. I called and they said there was a charge back with XXXX and the fraud department was doing there investigation I was confused and taken back and they explained the person who sent me the {$900.00} claimed the charge back as not authorized I had all the proof to show that the person was lying because they had a party at the house.. I waited and waited and I got no updates on the matter. On XX/XX/XXXX still no access to my account I called and asked if I can send proof of the conversations between the other party and myself. The women I spoke to on the phone gave me the email to send the documents to. So I sent EVERYTHING showing clearly the charge back was a lie and the person was just trying to save themselves money after they Threw a party at the house for the graduation. I dont know what else kind of proof they would want because everything shows clearly what was stated, and what the agreement was. I offered to even send the home footage of them pulling up to the house. I did not receive any email updates in my account was still blocked from me accessing it. Then on XX/XX/XXXX I get a an email stating For your protection, we've suspended your XXXX and External Transfers profile. I was XXXX because what more proof do they need that shows everything clear as day!! Its like they didnt even open my email of the documents I provided to prove myself... I was literally over it, and I waited for my check to be sent to my house. Before I forget to mention, I have a job at XXXX and my Direct deposit payroll check was deposited into my account. Ally bank Seized my whole payroll check of {$900.00} to cover the XXXX! How does that make any sense if Ive sent every kind of proof to show clearly that the person was lying so you guys just refund the money back to them out of my payroll check? Its the beginning of the month and I cant even pay rent because my check was taken from me which is straight nonsense due to the fact that you guys were paying somebody back that used my house for their graduation party left and try to charge back. The person is a Scammer and I ended up getting my money from my payroll check taken that was to cover my rent this month. Still havent paid rent due to the fact ally bank wont give me my money and I been calling and calling with no answers but being told its pretty much closed case. I need my money for my rent this isnt right at all. Only if ally fraud department did. There job correct I wouldnt be In this situation period!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation