Consumer complaint received 2024-11-19 00:00:00
Product: Debt collection — Medical debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Radius Global Solutions LLC
State: MN

Complaint narrative:
I forwarded the following email to the address provided by the Office Manager, disputing the invoice after explaining that I needed to understand whether the services performed were prescribed. The Office Manager never responded to the email as requested or provided responses regarding the explanation of services and threatened to submit the bill to a collection agency. The Office Manager submitted a bill to a collection agency dated XX/XX/XXXX, despite the following facts : The bill was issued on XX/XX/XXXX. 
The bill was disputed on XX/XX/XXXX. 
A response to the dispute was issued by XXXX XXXX on XX/XX/XXXX. 
I notified MD of my intent to pay the amount due on XX/XX/XXXX. 
The invoice was paid on XX/XX/XXXX. 

Subject : Invoice Dispute and Request for Clarification of Services Dear XXXX XXXX XXXX XXXX, I am disputing the invoice submitted by XXXX XXXX XXXX until I receive clarification from the XXXX XXXX XXXX XXXX XXXX regarding the services rendered. I have reached out for additional information and left multiple messages at your facility requesting a call back from the Office Manager to address my questions and concerns. 

On XX/XX/XXXX, I underwent a XXXX scaling procedure, after which I understood that follow-up cleanings would include XXXX XXXX cleanings per year at the specialty clinic and XXXX regular cleanings at the XXXX XXXX XXXX XXXX XXXX. Since then, each cleaning has been billed as a XXXX  cleaning ( procedure code XXXX ) as part of the follow-up care, per the understanding I had from discussions with my insurance provider, XXXX XXXX XXXX XXXX XXXX 

I have been billed for periodontal cleanings in XXXX and XX/XX/XXXX, as well as in XXXX, XXXX, and XX/XX/XXXX. I am seeking clarification on why XXXX separate facilities are involved in these follow-up services and why each visit has been classified as a periodontal cleaning, as this was not my original understanding. 

I have spoken with your assistant and explained my questions regarding the services provided. Specifically, I need clarity on who ordered these services, the reasoning behind them, and whether they align with the treatment plan issued post-surgery. These are reasonable questions, yet I have been met with considerable resistance, delayed responses to my voicemails, and a threat of collection action for an invoice that was only received in XXXX. 

Once I receive confirmation of the treatment plan from your office, I will follow up promptly and provide payment as needed. However, I am disappointed with the lack of communication and the handling of this issue, especially as a long-term client who has always fulfilled financial obligations without issue. I believe this resolution is fair and reasonable, and I hope that moving forward, we can re-establish a trusting relationship. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX I have left several messages attempting to pay the disputed bill which your office has not responded to. 
I have left messages requesting a return call. I stopped by your office to resolve this matter and was informed that the office manager has referred my bill to a collection company. Please advise how you prefer to have resolution. 

Sent from my XXXX XXXX XX/XX/XXXX, at XXXX, XXXX XXXX XXXX wrote : I have not received a callback response confirming receipt or providing supporting data from either facility. I would like to resolve this dispute. XXXX XXXX On Tue, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote : Today I placed another phone call and left a voicemail to XXXX XXXX XXXX XXXX XXXX requesting a call back so that I can confirm the specifics of the treatment plan that was prescribed. I have not received a callback. 
If you can provide verification of the order for the pere cleaning please let me know so that this issue can be resolved. 
Please confirm receipt of this email. 
Thank you XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation