Consumer complaint received 2024-07-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
- In XXXX of XXXX I logged onto to the XXXX XXXX website to pay my monthly payment. 
- Upon logging in you get a notice stating that they are updating their systems and that account information may be inaccurate. This notice went up XXXX of XXXX and remains up to this day. 
- I noticed that my payment amount due was higher than normal and learned it was based on the fact that XXXX XXXX had not credited XXXX previous payments. Both payments were made in XXXX of XXXX. XXXX was for the normal monthly payment and the second payment was an extra payment in preparation for early payoff. 
- I contacted XXXX XXXX via telephone to check on the issue and that is when they informed me of the payments missing in their records. This was surprising as these payment were XXXX payments made via their website. The representative told me he would send me an email and for me to reply to that email with my bank statements showing the payments. I did so, and they admitted fault for the issue and corrected my payment and balance owed. 
- At the end of XXXX, I paid my balance in full with lending point utilizing the payoff feature on the website. I notice a few days later on the site that it said I still had a balance of {$36.00} with a payment due of {$350.00}. This was obviously another records error. I was able to contact the rep that cleared the previous issue and get this corrected as well. 
XXXX XXXX I noticed that XXXX XXXX did not report my payoff to the credit reporting agencies and in fact they had not reported to the credit agencies since XX/XX/XXXX. 
- I disputed my balances with the credit agencies realizing that XXXX XXXX must be having more critical records issue than they have claimed. 
- Upon responding to the dispute, XXXX XXXX did correct my balance but at the same time reported that I had a 30 day late payment in XXXX of XXXX. Obviously as a result of the XXXX XXXX records error that I discovered in XXXX. This errant reporting dropped my credit scores by XXXX points right in the middle of a commercial real estate transaction the fell through as a result. In addition it has effected my business lines of credit. 
- Once again I contacted the XXXX XXXX rep and let him know what had happened. He apologized and said he would do his best to get the issue corrected and to have some patience. That was XXXX weeks ago and I have been getting the runaround from them ever since despite daily correspondence sent to the rep as well and every corporate XXXX. 
- This goes well beyond a mistake and is clearly negligence. You have a rouge lending company doing business with admitted systems and records issue who ' XXXX errant reporting is having negative effects on peoples lives. 
- There has been a recent explosion of similar complaints that have been placed on the XXXX website so I know I am not alone in this matter. 
- I have all proof and backup for my claims. XXXX XXXX as well as the credit reporting agencies have been provided this information as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation