Consumer complaint received 2026-01-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Bounced checks or returned payments
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: WA

Complaint narrative:
Company : Bank of America Product : Checking account ; ATM deposit ; payments processing Location : Bank of America ATM, XXXX XXXX XXXX XXXX  XXXXXXXX XXXX Date of incident : Monday, XX/XX/year> On XX/XX/year> I deposited {$9700.00} at the Bank of America ATM located at the XXXX XXXX XXXX XXXX XXXXXXXX. The ATM crashed during the deposit and the funds were never credited to my account. I reported the problem immediately and have called Bank of America multiple times, but the {$9700.00} has not been credited. As a result, several scheduled payments ( mortgage and credit cards ) were returned unpaid, causing NSF fees, penalties, interest charges, lost wages, and potential credit reporting damage. My mortgage payment was resubmitted today and remains unpaid by Bank of America. 

I was going to further deposit more funds into the account to be able to complete the amount needed for all of my previously scheduled payments however I did not further deposit more money into the account in lieu of such large amount missing form my account as I wanted them to first return my money to me, before they go an lose it. 
-- - Detailed chronology of events XX/XX/year> : Deposited {$9700.00} at the Bank of America ATM at the north end of XXXX XXXX. The ATM crashed during the transaction and did not return cash or credit my account. 
Immediately after : I reported the incident at the ATM and by phone.

Following days : I called Bank of America multiple times to report the missing deposit and explicitly asked that scheduled payments not be returned unpaid while the deposit was investigated. Bank of America returned my scheduled payments ( mortgage and credit cards ) unpaid despite my requests. 
Today : My mortgage company resubmitted the payment ; Bank of America still has not credited my account or paid the mortgage. The original {$9700.00} has not been posted to my account. 

When I had a similar situation with XXXX, where XXXX having my money with them, chose to bounce my Bank Of America credit card payments exactly the same way that Bank of America has done now, Bank Of America without consulting me nor reaching out, chose to CANCEL AND CLOSE ALL of my credit cards with them damaging my credit report enormously. I have had these credit cards with them for decades and not once had a bounced a payment not once had a late payment. Though this incident with the bounced credit card payments was not my fault but XXXX fault, Bank of America chose to harm me and close all of my accounts. Now they are causing all my payments to bounce. 


-- - Impact and harm Financial harm : Returned mortgage and credit card payments exposed me to NSF fees, late fees, and additional interest charges from my credit card companies.

Credit risk : Returned payments risk negative reporting to cre
dit bureaus and damage to my credit score. 
Employment and health : For the past XXXX days I have been unable to work because of the stress and time required to manage these bounced payments and repeated calls to the bank. My health has deteriorated and I am currently in bad shape due to this ongoing situation. 
Ongoing risk : My mortgage remains unpaid by Bank of America despite resubmission, creating immediate risk of additional fees or other consequences. 

- Due to this situation that arose that is similar to the previous situation with XXXX not paying my bills and as a consequence Bank of America closing all of my credit cards with them damaging my credit report enormously now I ask that my oldest credit card with Bank of America gets reinstated with the original opening date and my credit report be corrected and rectified. 


Attempts to resolve I reported this to Bank of America immediately at the ATM and have called multiple times since then. Despite these reports and my explicit requests that scheduled payments not be returned unpaid during the investigation, Bank of America returned my payments unpaid and has not credited the deposit. 

When they closed ALL my credit cards, I called multiple times and explained the situation ( that a flaw on XXXX  system had made my payments bounce because I had the money available at XXXX ) but they could not care less, they never returned the calls nor followed up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief