Consumer complaint received 2025-07-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
To Whom It May Concern CFPB, I am filing this formal complaint against Equifax for reporting inaccurate and unverifiable information on my credit report in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S. Code 1681. Despite my attempts to dispute these items directly with the credit reporting agency, Equifax has failed to remove or properly investigate these inaccuracies within the time frame required by law. The inaccurate information is causing me ongoing harm including credit denials, high interest rates, and emotional distress. The following accounts are disputed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX High Balance : {$0.00} Date Opened : XX/XX/XXXX Status : Chargeoff * * Issue : This account is reporting a charge-off with a {$0.00} balance, which is contradictory and misleading. A charge-off implies a financial loss, but a {$0.00} balance suggests that no such loss exists. This raises serious concerns about data accuracy and integrity. Law : Under FCRA 15 U.S.C. 1681i ( a ), a credit reporting agency must conduct a reasonable investigation if the completeness or accuracy of any item of information is disputed. A charge-off without any outstanding balance is inconsistent and must be removed as it can not be verified as accurate. Story : I have reached out to Equifax to dispute this account as it does not reflect any balance due, yet it severely damages my credit by being reported as a charge-off. The entry is misleading, and I believe it is either outdated or unverifiable. Equifax has refused to correct this, and I am now seeking CFPBs intervention to enforce my rights. 
XXXX XXXX Acct : XXXX * High Balance : {$530.00} Date Opened : XX/XX/XXXX Status : Chargeoff * * Issue : This account is being reported as a charge-off even though I was not properly notified of any delinquency or given sufficient opportunity to cure the alleged default. There is no supporting documentation provided by Equifax to validate the accuracy of this derogatory remark. Law : FCRA 15 U.S.C. 1681e ( b ) requires consumer reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information concerning the individual about whom the report relates. Additionally, 15 U.S.C. 1681i requires them to remove or correct information that can not be verified. Story : I was never informed of any issue related to this account, and yet Equifax has reported it as a charge-off. I attempted to contact XXXX XXXX and Equifax to obtain proof of the delinquency or charge-off justification, but none has been provided. Reporting this as a charge-off without sufficient verification is damaging and unfair, and I demand this be removed immediately under FCRA. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX High Balance : {$9100.00} Date Opened : XX/XX/XXXX Status : Chargeoff * * Issue : This account is inaccurately reported with a charge-off status despite payment disputes and vehicle repossession mishandling. There are unresolved issues regarding contract irregularities and communication breakdowns between me and the lender. Equifax has failed to conduct a proper investigation. Law : According to FCRA 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), upon notification of dispute from the consumer, the CRA must conduct a reinvestigation to determine whether the disputed information is inaccurate and record the current status or delete the item within 30 days. Story : I disputed this auto loan account multiple times with Equifax, citing an unjust repossession and inaccurate balance reporting. The creditor never provided sufficient documentation to validate this account, and Equifax has not removed or updated it accordingly. This is gross negligence, and I request CFPBs direct assistance to investigate and order removal of this item from my credit file under federal law. 
I respectfully request that the CFPB take immediate action against Equifax for these repeated violations of the Fair Credit Reporting Act, compel them to remove the inaccurate accounts listed above, and ensure proper compliance going forward. These accounts are not only inaccurate but are causing continued and unnecessary harm to my financial stability and credibility. Thank you for your attention to this urgent matter.

Company response to consumer: Closed with explanation