Consumer complaint received 2026-01-29 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: OKX INC.
State: FL

Complaint narrative:
OFFICIAL ESCALATED REBUTTAL " I am filing this formal rejection because OKX has provided a materially false and deceptive response to a federal regulator. I am requesting that the CFPB escalate this case to its Enforcement Division and the federal monitors overseeing OKXs current criminal probation. 
XXXX. CORPORATE CRIMINALITY & HYPOCRISY ( {$500.00} XXXX GUILTY PLEA ) : OKXs response attempts a character attack regarding an XXXX XXXX civil lawsuit while OKX itself is a convicted felon. On XX/XX/2025, OKX XXXX XXXX XXXX XXXX XXXX ) pleaded guilty in the XXXX XXXX XXXX New York ( Case No. XXXX ) to operating an unlicensed money transmitting business and agreed to pay {$500.00} XXXX in penalties. 
The DOJ found that OKX knowingly allowed {$5.00} XXXX in suspicious transactions and that OKX employees actively coached users on how to provide false information to bypass verification. A company currently under a three-year federal compliance monitor for systemic fraud-monitoring failures has zero credibility when they claim their 'internal records ' are infallible. 
XXXX. THE HOLD HARMLESS ADMISSION ( Admission of Fraud ) : OKX claims the {$480000.00} transfers were 'authorized, ' yet they issued a Hold Harmless Agreement ( HHA ) to my bank, Credit Union 1. In the banking industry, a Hold Harmless is a legal indemnity issued only when a transaction is recognized as fraudulent or unauthorized. 
By signing this HHA, OKX has already legally admitted to the banking system that these transactions were illegitimate. OKX is now lying to the CFPBclaiming authorization to avoid liabilitywhile telling the banks it was fraud to secure the funds. This is a direct violation of the duty of furnishers to provide accurate information under the Fair Credit Reporting Act ( FCRA ). 
XXXX. UNDISPUTED GOVERNMENT EVIDENCE ( XXXX XXXX XXXX XXXX ) : I have provided a Social Security Administration Benefit Verification Letter ( dated XX/XX/2025 ) and an XXXX XXXX ( dated XX/XX/2025 ) confirming my residency in XXXX, PA during the fraudulent activity. These are government-verified documents that can not be disputed. 
As a recipient of SSI, I am legally judgment proof, and OKXs refusal to drop collections is a violation of the Fair Debt Collection Practices Act ( FDCPA ) and FTC Identity Theft Rules. Under FTC guidelines, once an Identity Theft Report is issued, a company must stop collection unless they can provide specific evidence of the debtwhich OKX has failed to do. They have produced NO IP addresses and NO device IDs to match my hardware. 
XXXX. THE XXXX XXXX BREACH ( Prior Knowledge ) : I have provided the XXXX XXXX  letter confirming my data was stolen in a confirmed cybersecurity breach. OKXs failure to cross-reference this known breach with the fraudulent account opening demonstrates the same 'legacy compliance gaps ' that led to their {$500.00} XXXX federal fine. 
I demand that OKX produce the IP Addresses and Device IDs associated with the $ XXXX withdrawals. If they refuse, I request that the CFPB refer this matter to the U.S. Attorney for the XXXX XXXX XXXX New York to determine if OKX is violating the terms of its XX/XX/2025 plea agreement by providing false statements to a federal agency. '' MASSIVE SECURITY FLAW ( The $ XXXX Failure ) : OKX allowed over {$400000.00} to be transferred from XXXX through XXXX without a single security flag, despite a confirmed data breach notice from XXXX XXXX  and my FTC/IC3 reports. This is a glaring security flaw. OKX failed to use commercially available monitoring softwarea specific failure noted in their $ XXXX DOJ guilty plea. 

( Collections ) : OKX says the case is 'moot ' because they stopped the collections. This is a trick. They haven't given me a Letter of Non-Liability. If they don't give me that letter, they can just start the collections again later. They are only stopping now to try and get the CFPB to close the case. 
The Email Lie : OKX told you I didn't reply to them. I have screenshots proving I DID reply. They are lying to the government to make me look like I'm not cooperating. 
The Hypocrisy : They are calling me a fraud because of a lawsuit I haven't even lost yet. Meanwhile, OKX already pleaded guilty to money laundering and paid {$500.00} XXXX because their security is garbage. They shouldn't be allowed to talk about my character when they are admitted felons. 

the Letter of Non-Liability I requested to formally clear my name. If OKX refuses to provide this letter and continues to 'reserve rights ' based on their admitted security failures, I will initiate legal action for violations of the FDCPA and FCRA XXXX 
Furthermore, I have attached screenshot proof that I did respond to their emails, proving that OKX is lying to a federal regulator while they are currently under criminal probation ( $ XXXX guilty plea, Case No. XXXX ). I will not allow this company to lie about my cooperation to avoid their legal responsibilities. '' XXXX XXXX

Company response to consumer: Closed with explanation