Consumer complaint received 2026-04-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: Paramount GR Holdings, LLC
State: GA

Complaint narrative:
Attached are timestamp pictures when the sale took place and when the man ran my credit. He didnt exit my home till around XXXX. I am formally disputing GoodLeaps response, as it does not accurately reflect the timeline of events, nor does it address the core issue of my inability to exercise my right to cancel within the legally required rescission period. First, there is a clear discrepancy between the documented loan execution date of XX/XX/year>, and the actual sales interaction, which occurred on XX/XX/year>, as evidenced by timestamped photos and video taken in my home during the sales presentation. This raises serious concerns regarding the accuracy and integrity of the loan execution timeline and whether documents were delayed, reissued, or processed in a manner that impacted my rights as a consumer. Second, although GoodLeap states that I had XXXX days to cancel the agreement, I made good faith efforts to cancel within that timeframe by contacting the sales representative and attempting to reach XXXX directly. My efforts were unsuccessful due to lack of response and inability to reach an authorized party in time. This effectively obstructed my ability to exercise my right of rescission. A consumers legal right to cancel can not be nullified due to a companys failure to respond or provide accessible communication channels. Third, GoodLeaps attempt to distance itself from XXXX is not consistent with the nature of this transaction. GoodLeap financed the product, disbursed funds directly to XXXX, and facilitated the overall transaction. As such, this is a connected transaction, and GoodLeap shares responsibility for ensuring that consumer protections, including the right to cancel, are upheld. Additionally, GoodLeap acknowledges that XXXX was unaware of my cancellation request until after the rescission period. This further demonstrates a breakdown in process and communication between the lender and XXXX, which should not be held against me as the consumer. Lastly, I dispute the claim that my participation in a Welcome Call constitutes full understanding or acceptance of the loan terms. At that time, I was actively attempting to resolve concerns and cancel the agreement. A scripted call does not override a consumers legal rights, nor does it validate a transaction that was already being contested. Based on the above, I am requesting the following : XXXX. XXXX investigation into the discrepancy between the sales interaction date and loan execution date. XXXX. A determination that my right of rescission was effectively obstructed. XXXX. Cancellation of the loan agreement with GoodLeap. XXXX. Confirmation that no negative financial or credit consequences will result from this dispute. I am prepared to provide timestamped photographic and video evidence to support my claims. This matter remains unresolved, and I request that the CFPB continue to review this case accordingly.

Company response to consumer: Closed with explanation