Consumer complaint received 2025-05-16 00:00:00
Product: Mortgage — FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Application denials
Company: LD Holdings Group, LLC
State: KS

Complaint narrative:
This statement outlines the discriminatory and unfair treatment I experienced while seeking pre-approval for a home loan from XXXX representing Loan Depot. I believe their actions constitute discrimination based on my source of income ( XXXX benefits ), a violation of my privacy through the unauthorized sharing of my personal financial information, misrepresentation regarding my eligibility for a Federal Housing Administration  ( FHA ) loan, and a demonstration of unfair and patronizing practices. 
Timeline of Events and Description of Conduct : * Initial Inquiry and Disclosure I contacted XXXX XXXX at [ XXXX XXXX 's Company Name ] to inquire about pre-approval for a home loan. I was upfront and honest about challenges I have faced with my credit report due to past identity theft. I explicitly asked about my options and requested to be informed if there were no viable loan products for me. 
* Delayed Response and Reapplication After several days without a response, I followed up with XXXX XXXX. He stated that I had " several options '' and requested that I complete the loan application for a second time and provide supporting documentation. 
* Breach of Privacy and Unsolicited Advice Subsequently, XXXX XXXX had a conversation with a real estate agent, XXXX XXXX XXXX, regarding my personal financial information without my knowledge or consent. Later that day, when I spoke with XXXX XXXX, he revealed specific details about my credit report and finances that I had only shared with XXXX XXXX. XXXX XXXX then proceeded to give me unsolicited financial advice and suggested I abandon my homeownership aspirations and instead rent a property. 
* Expression of Concern and Reassurance : I immediately sent an email to both XXXX XXXX and XXXX XXXX expressing my distress and making it clear that I did not appreciate them discussing my personal affairs or making decisions on my behalf. XXXX XXXX responded with an apology and reaffirmed his commitment to finding a suitable loan product, stating he had one in mind and would follow up. 
* Lack of Communication and Misleading Informatmation : Despite his assurances, XXXX XXXX ceased communication. Simultaneously, I began receiving numerous unsolicited marketing emails from his company. After a period of silence, I sent another email expressing my dissatisfaction and demanding the information I had initially requested. In response, XXXX XXXX sent an email containing false information about the FHA loan requirements, incorrectly stating that my credit score ( which he inaccurately represented as being too low my average score was approximately XXXX, with scores as high as XXXX, and I was aware that FHA loans can be approved with scores as low as XXXX with a larger down payment ) disqualified me from any mortgage loan. This contradicted my understanding of FHA guidelines, which are specifically designed to assist individuals with lower credit scores and income. It's also important to note that my credit score had been higher ( XXXX ) during my initial application, and a subsequent dip was partially attributed to a fraudulent account on XXXX  that I have since had removed. 
* Refusal to Provide Denial Letter I repeatedly requested a formal denial letter from XXXX XXXX, as is my right, to explore other lending options. These requests were ignored. I even sent a follow-up letter outlining the legal obligation to provide such a letter, which also went unanswered. 
Legal Arguments : Based on the aforementioned events, I believe the actions of XXXX XXXX and Loan Depot may constitute violations of federal law, including but not limited to : * Discrimination Based on Source of Income ( Potential Violation of the Equal Credit Opportunity Act - ECOA ) : The ECOA prohibits discrimination in credit transactions based on, among other things, a person 's source of income. I believe that XXXX XXXX and XXXX XXXX 's discouraging remarks and the subsequent misrepresentation of my loan eligibility were motivated, at least in part, by my reliance on XXXX benefits as my primary source of income. Their dismissive attitude and the suggestion to simply rent indicate a potential bias against applicants with non-traditional income sources, despite the FHA program being specifically designed to assist such individuals. 
* Violation of Privacy ( Potential Violation of the Gramm-Leach-Bliley Act - GLBA ) : The GLBA includes provisions to protect the privacy of consumers ' nonpublic personal information. XXXX XXXX 's sharing of my detailed financial information with XXXX XXXX, a third party involved as a real estate agent, without my explicit consent, may constitute a violation of the GLBA 's privacy rules. 
* Misrepresentation and Unfair Practices ( Potential Violation of the Truth in Lending Act - TILA and the Dodd-Frank Act ) : XXXX XXXX 's provision of false information regarding FHA loan eligibility requirements is a clear misrepresentation. Furthermore, the entire course of conduct, including the delays, the unauthorized information sharing, the patronizing advice, the false statements, and the refusal to provide a denial letter, constitutes unfair and deceptive practices. The Dodd-Frank Act prohibits unfair, deceptive, or abusive acts or practices ( UDAAPs ) in the provision of consumer financial products and services. XXXX XXXX 's actions appear to fall under this prohibition. 
Impact : The actions of XXXX XXXX and XXXX XXXX have caused me significant emotional distress, hindered my efforts to secure housing, and potentially delayed my ability to achieve homeownership. Their discriminatory and unprofessional conduct has undermined my trust in the lending process and caused considerable frustration and XXXX 
Requested Action : I respectfully request that the Consumer Financial Protection Bureau investigate the conduct of XXXX [ XXXX XXXX ' and Loan depot for potential violations of the Equal Credit Opportunity Act, the Gramm-Leach-Bliley Act, the Truth in Lending Act, and the Dodd-Frank Act. I urge the Bureau to take appropriate action to ensure that consumers are treated fairly and are not subjected to discriminatory practices, privacy violations, or misrepresentations during the mortgage loan application process. I also request assistance in obtaining the formal denial letter that was repeatedly denied to me. 
Thank you for your time and consideration of this important matter. 
Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation