vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2020-06-25 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I AM SO FURIOUS WITH XXXX AND CHASE CREDIT CARD. XXXX XXXX  CLOSED MY ACCOUNT WITHOUT EVEN ME BEING ABLE TO USE THE CREDIT CARD, DUE TO A " BUSINESS DECISION '' THAT WAS MADE BECAUSE THEY WERE NOT ABLE TO VERIFY MY IDENTITY. I GAVE THEM ALL NECESSARY DOCUMENTS INCLUDING MY TAXES, DRIVER LICENSE, AND SOCIAL SECURITY CARD. NOT ONLY DID THE CLOSURE OF THE ACCOUNT HURT MY CREDIT, IT PUT MY OTHER CREDIT CARDS IN DANGER AND CHASE ALSO CLOSED MY CREDIT CARD. MY CHASE CREDIT CARD LIMIT WAS XXXX AND DURING THE PAST 6 MONTHS OF USING MY CREDIT CARD RESPONSIBLY AND PAYING MORE THEN MINIMUM PAYMENT REQUIREMENTS, BEING SUCH A GOOD CUSTOMER CLOSED MY ACCOUNT FOR NO REASON, AND ALSO HURT MY CREDIT SCORE FOR THE CLOSURE OF THE ACCOUNT. i HAVE PAID OVER XXXX $ IN CREDIT CARD PAYMENTS THROUGHOUT THE 6 MONTHS IN WHICH MY ACCOUNT WAS OPENED, MULTIPLE PAYMENTS IN A MONTH, USING AND PAYING RESPONSIBILY. SO UNFAIR THAT THEY CLOSED MY CREDIT CARD BEING A GOOD CUSTOMER, PEOPLE STOP PAYING THEIR CREDIT CARDS FOR 4 5 MONTHS AND THEY DONT CLOSE THEIR ACCOUNT, YET I HAVE BEEN A GOOD CUSTOMER PAYING MULTIPLE PAYMENTS IN A MONTH AND USING RESPONSIBILY THEY CLOSED MY ACCOUNT AFTER HAVING A GOOD HISTORY WITH THEM. AND THEY DONT GIVE A LEGITIMATE REASON AS TO WHY I DESERVE TO HAVE THE ACCOUNT CLOSED, WHEN I HAVE BEEN SUCH A GOOD CUSTOMER. I AM DISAPPOINTED IN BOTH CREDIT CARD ACCOUNTS. XXXX DIDNT EVEN GIVE ME A CHANCE TO USE MY CARD CLOSED IT DUE TO VERIFICATION, WHEN THEY HAD ALL NECESSARY INFORMATION TO PROVE THAT I AM THE PERSON APPLYING FOR THE CREDIT CARD WITH A VALID DRIVER LICENSE, SOCIAL SECURITY CARD AND THE IRS VERIFICATION 4506 FORM.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
I have tried contacting Transunion multiple times about how I can't pull a credit report through their services. I am able to get my credit report through XXXX   and XXXX  without issue. 

I have called multiple times to be told that the issue is with my bank reporting my information to them, however, this is false because I have credit cards with two banks and student loans through a different bank. 

I have sent requested documents verifying my identity only to receive additional letters asking for the exact same information, despite me including this information in my complaint. 

They closed my investigation and I still do not have a credit report through them. THhis is my second CFPB complaint with Transunion.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Jacob Law Group, PLLC
State: MS

Complaint narrative:
I owed the Original Credit which was XXXX XXXX XXXX  and after they charged the debt off they sold it to XXXX XXXX who is a debt buyer in XX/XX/2016. XXXX XXXX hired a collector by the name of Jacob Law Group to try and collect the debt. Jacob Law Group sent me a settlement letter and I submitted the settlement amount as required and they won't update the credit report showing the debt has been settled. They have it showing that I still owe {$530.00}. Also the statue of limitations on old debt is 3 yrs and it is over 3 yrs and they are still trying to collect. See attached info.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: Santander Consumer USA Holdings Inc.
State: IL

Complaint narrative:
Santander consumer USA. Has been involved in a law suit and Illinois was involved. And it included me. Do to bad practice and 24 % interest rate on a made up credit score. And they sold me car gap insurance without my knowledge witch made my car payment XXXX $ a month A 5 year contract loan had the vehicle 4 1/2 years with a balance of XXXX. When original price was XXXX. Santanders aqreed to remove from my credit report and they have not. And also they aqreed for giveness loan and give me title to the vehicle that I already paid 3xs for it. My next step is filing a civil law suit with a attorney.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: CT

Complaint narrative:
This complaint is against XXXX XXXX XXXX ( XXXX ).  On Monday, XX/XX/XXXX I received an alert from experian that my credit score had decreased. Upon checking, it said XXXX University had reported late payments. I was not sure what this was about. After much investigation on my own end, I realised that XXXX University held my Federal Perkins loans. When I graduated last year and I sat down with my financial/loan adviser at school  I was told all my loans were serviced by XXXX. I have been in touch with this servicer and was advised that payments are suspended and interest accrued is 0 % during these difficult times. I believe this to apply across board, including to my Perkins loans. Upon realising that XXXX University is a servicer, I contacted them via phone and email, but to no avail. I wanted to know how to pay the amount due, how to process this report, and just any help to get some answers, but no one returned my calls or responded to my email. Moreover, before reporting me to the credit bureau for late payments they did not as much as send me an email telling me that my payment is due, or that I am in repayment. There was literally no way for me to know this information, other than me spending hours trying to figure this out after my credit has been ruined.I ended reporting XXXX University  in order to rectify this situation. 
This Monday I received an email from XXXX University  where I was informed that XXXX is my loan servicer for the Perkins Loan and I should contact them. 
Upon calling XXXX  I am told that they were mailing notices to an address on file from ten years ago, which is not even in the USA -although they did have my current mailing address on file. Not only this, they also did not apply the three month forbearance due to COVID-19 to my loan which puts my first payment due in XXXX. So not only was I NOT late on any payments, I was also wrongly reported. When I asked them to fix this situation, they asked me to dispute it with a credit bureau and told me they couldn't fix it on their end -although they had ruined my credit by inaccurate reporting.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2020-06-25 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: AMERICAN EXPRESS COMPANY
State: GA

Complaint narrative:
I got the American Express Everyday credit card after being told BY THE COMPANY and it's advertising that it offers balance transfers without an extra fee and no interest for a specified number of months. When I got the card, it was only for {$1000.00} instead of the {$5000.00} limit advertised and then I was told on the phone I could get a balance transfer of up to {$750.00} but when I tried I was told they were not available for this card. That is fraud, misuse of my credit, bait and switch and fraudulent inducement. They are a bunch of crooks. I want my credit hit back, my balance transfer and/or compensation for the damage to my credit rating and reduction of credit I could have obtained anywhere else.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Resurgent Capital Services L.P.
State: MS

Complaint narrative:
I owed the Original Credit which was XXXX XXXX XXXX  and after they charged the debt off they sold it to LVNV Funding who is a debt buyer in XX/XX/2016. LVNV Funding hired a collector by the name of XXXX XXXX XXXX to try and collect the debt. XXXX XXXX XXXX sent me a settlement letter and I submitted the settlement amount as required and they won't update the credit report showing the debt has been settled. They have it showing that I still owe {$530.00}. Also the statue of limitations on old debt is 3 yrs and it is over 3 yrs and they are still trying to collect. See attached info.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
On XX/XX/XXXX. I received a letter from XXXX to dispute the denial of an apartment due to Experian Credit Bureau placing a freeze on my credit. I did not give Experian permission to freeze my credit nor did I request to freeze my credit. 
I am an Authorized user on my mother 's XXXX XXXX credit card since around XX/XX/XXXX. Since receiving that credit card XXXX   and XXXX Credit Bureaus both report the status of that credit card every 30 days since XXXX. Experian refuse to report the XXXX XXXX credit card and also refuse to report a credit score to my credit report. I have been denied a mortgage twice this year because of " Not enough Credit '' Experian does not report any score. I have spoke with Experian 's customer service and Dispute department every 2-3 weeks since XX/XX/XXXX. Experian stated that XXXX XXXX need to file a " Reinsertion Form and send to Experian. XXXX XXXX states they have never heard of such form. I have been going back and forth since XX/XX/XXXX. My XXXX XXXX Credit card is in very good standing and I want it reported. I was also told by Experian that I needed to get a membership to have easier access. Experian deduct XXXX every month from the same credit card they seem to not have knowledge that it exist. This problem is a huge negative impact on my life.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
There is an item on my credit report, a late payment of 30 days from XX/XX/2014, for my home mortgage with XXXX XXXX. My mortgage with XXXX XXXX is a written contract and according to ARIZONA STATE LAW STATUTE 12-548, THE STATUTE OF LIMITATIONS FOR A DEBT IS 6 YEARS. This law supersedes the Fair Credit Reporting Act. I would like this item removed from my credit report as required by Arizona State Law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: AZ

Complaint narrative:
There is an item on my credit report, a late payment of 30 days from XX/XX/2014, for my home mortgage with XXXX XXXX. My mortgage with XXXX XXXX is a written contract and according to ARIZONA STATE LAW STATUTE 12-548, THE STATUTE OF LIMITATIONS FOR A DEBT IS 6 YEARS. This law supersedes the Fair Credit Reporting Act. I would like this item removed from my credit report as required by Arizona State Law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: GA

Complaint narrative:
There are several items reporting inaccurately on my credit file : Personal Information : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX The following accounts are showing Inaccurate Late reportings : XXXX XXXX - Date Opened : XX/XX/XXXX ( TU ) ; XX/XX/XXXX ( XXXX & XXXX  ) Bal : {$150.00} ; I was never late. 
Credit Central - Date Opened : XX/XX/XXXX ( TU ) ; XX/XX/XXXX ( XXXX   & XXXX ) ; Bal : XXXX ; I was never late. 
XXXX XXXX - Date Opened : XX/XX/XXXX ( TU ) ; XX/XX/XXXX ( XXXX & XXXX ) Bal : XXXX ; I was never late. 

Inaccurate Public Record Information : Chapter XXXX Bankruptcy - Filed XX/XX/XXXX ; Please remove unauthorized inquiries from my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX ( 2 TIMES ) XXXX XXXX XXXX XXXX ( 2 TIMES ) XXXX XXXX ( 2 TIMES ) XXXX XXXX   XXXX XXXX XXXX XXXX XXXX ( 3 TIMES ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
There are several items reporting inaccurately on my credit file : Personal Information : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX The following accounts are showing Inaccurate Late reportings : XXXX XXXX - Date Opened : XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( XXXX & Equifax ) Bal : {$150.00} ; I was never late. 
XXXX XXXXl - Date Opened : XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( XXXX   & Equifax ) ; Bal : XXXX ; I was never late. 
XXXX XXXX - Date Opened : XX/XX/XXXX ( XXXX ) ; XX/XX/XXXX ( XXXX & Equifax ) Bal : XXXX ; I was never late. 

Inaccurate Public Record Information : Chapter XXXX Bankruptcy - Filed XX/XX/XXXX ; Please remove unauthorized inquiries from my credit report : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 2 TIMES ) XXXX XXXX XXXX XXXX ( 2 TIMES ) XXXX XXXX  ( 2 TIMES ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 3 TIMES ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: DISCOVER BANK
State: CA

Complaint narrative:
I AM SO FURIOUS WITH DISCOVER AND XXXX CREDIT CARD. DISCOVER CARD CLOSED MY ACCOUNT WITHOUT EVEN ME BEING ABLE TO USE THE CREDIT CARD, DUE TO A " BUSINESS DECISION '' THAT WAS MADE BECAUSE THEY WERE NOT ABLE TO VERIFY MY IDENTITY. I GAVE THEM ALL NECESSARY DOCUMENTS INCLUDING MY TAXES, DRIVER LICENSE, AND SOCIAL SECURITY CARD. NOT ONLY DID THE CLOSURE OF THE ACCOUNT HURT MY CREDIT, IT PUT MY OTHER CREDIT CARDS IN DANGER AND XXXX ALSO CLOSED MY CREDIT CARD. MY XXXX CREDIT CARD LIMIT WAS XXXX AND DURING THE PAST 6 MONTHS OF USING MY CREDIT CARD RESPONSIBLY AND PAYING MORE THEN MINIMUM PAYMENT REQUIREMENTS, BEING SUCH A GOOD CUSTOMER CLOSED MY ACCOUNT FOR NO REASON, AND ALSO HURT MY CREDIT SCORE FOR THE CLOSURE OF THE ACCOUNT. i HAVE PAID OVER XXXX $ IN CREDIT CARD PAYMENTS THROUGHOUT THE 6 MONTHS IN WHICH MY ACCOUNT WAS OPENED, MULTIPLE PAYMENTS IN A MONTH, USING AND PAYING RESPONSIBILY. SO UNFAIR THAT THEY CLOSED MY CREDIT CARD BEING A GOOD CUSTOMER, PEOPLE STOP PAYING THEIR CREDIT CARDS FOR 4 5 MONTHS AND THEY DONT CLOSE THEIR ACCOUNT, YET I HAVE BEEN A GOOD CUSTOMER PAYING MULTIPLE PAYMENTS IN A MONTH AND USING RESPONSIBILY THEY CLOSED MY ACCOUNT AFTER HAVING A GOOD HISTORY WITH THEM. AND THEY DONT GIVE A LEGITIMATE REASON AS TO WHY I DESERVE TO HAVE THE ACCOUNT CLOSED, WHEN I HAVE BEEN SUCH A GOOD CUSTOMER. I AM DISAPPOINTED IN BOTH CREDIT CARD ACCOUNTS. DISCOVER DIDNT EVEN GIVE ME A CHANCE TO USE MY CARD CLOSED IT DUE TO VERIFICATION, WHEN THEY HAD ALL NECESSARY INFORMATION TO PROVE THAT I AM THE PERSON APPLYING FOR THE CREDIT CARD WITH A VALID DRIVER LICENSE, SOCIAL SECURITY CARD AND THE IRS VERIFICATION 4506 FORM.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Debt collection — Auto debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Mercedes Benz Financial Services
State: TX

Complaint narrative:
I leased a new vehicle on XX/XX/2019 through Mercedes-Benz Financial. I faithfully made payments on the vehicle, but then my husband left me, and I subsequently lost half of my income and had to take on all of the marital debt. I knew I would not be able to afford the vehicle any longer, so I made arrangements to turn it in. I did this in XX/XX/2019, turning everything over to Mercedes-Benz, no damage, everything intact, mint condition. I understood this was a voluntary surrender/turn-in, and my attorney advised me that this was the best option. Soon after ( less than two weeks ), MB Financial began writing me letters and calling me incessantlyearly in the morning before XXXX, and late at night at XXXXabout trying to collect an outstanding balance on the vehicle. I work in the evenings, so this would wake me up every single morning, and as soon as I would decline the call, they would call right back repeatedly. I was unable to block the call because it kept coming up as unknown. My lease was for four years, and the lease payment on this vehicle was {$1300.00}. The vehicle had a gross capitalized cost of {$84000.00}. The agreed depreciation value at end of the four year lease was listed as {$36000.00}, with the original agreed upon value of the vehicle at beginning of lease listed at {$58000.00}. However, MB Financial, even after auctioning off the vehicle was trying to collect from me {$62000.00} ( total amount of base monthly payments over the four year lease ) minus the months that I paid ( XXXX, XXXX, XX/XX/2019 ). The vehicle was 4 months old with less than XXXX miles on it. The buy-out price at the END of the lease was listed as the {$36000.00}. The amount they were trying to collect was more than the price of the vehicle and more than the value of the vehicle at the time they sold it. I have been disputing this debt with each of the credit reporting agencies continuously, and each time, MB Financial responds that it is a valid debt. MB has their vehicle back, theyve sold it, and theyre trying to collect MORE than the value of the vehicle from me on a vehicle that I dont have in my possession. They have been incorrect, unprofessional, pushy, aggressive, threatening, and uncooperative. I thought I was doing the right/best thing by doing a voluntary surrender, but it looks like it didnt pay off well for me. I need something to be done about these people, because they are relentless. Thank you so much for your time and consideration and help. I have XXXX little kids and am struggling.

Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Closing your account — Company closed your account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
I AM SO FURIOUS WITH BLOOMINGDALES CREDIT CARD. MY BLOOMINGDALES CREDIT CARD LIMIT WAS XXXX AND DURING THE PAST 6 MONTHS OF USING MY CREDIT CARD RESPONSIBLY AND PAYING MORE THEN MINIMUM PAYMENT REQUIREMENTS, BEING SUCH A GOOD CUSTOMER CLOSED MY ACCOUNT FOR NO REASON, AND ALSO HURT MY CREDIT SCORE FOR THE CLOSURE OF THE ACCOUNT. I HAVE PAID OVER 2000 $ IN CREDIT CARD PAYMENTS THROUGHOUT THE 6 MONTHS IN WHICH MY ACCOUNT WAS OPENED, MULTIPLE PAYMENTS IN A MONTH, USING AND PAYING RESPONSIBILY. SO UNFAIR THAT THEY CLOSED MY CREDIT CARD BEING A GOOD CUSTOMER, PEOPLE STOP PAYING THEIR CREDIT CARDS FOR 4 5 MONTHS AND THEY DONT CLOSE THEIR ACCOUNT, YET I HAVE BEEN A GOOD CUSTOMER PAYING MULTIPLE PAYMENTS IN A MONTH AND USING RESPONSIBILY THEY CLOSED MY ACCOUNT AFTER HAVING A GOOD HISTORY WITH THEM. AND THEY DONT GIVE A LEGITIMATE REASON AS TO WHY I DESERVE TO HAVE THE ACCOUNT CLOSED, WHEN I HAVE BEEN SUCH A GOOD CUSTOMER.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2020-06-25 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: CITIBANK, N.A.

Complaint narrative:
This is a complaint about FRAUD AND ID THEFT by withdrawing money from my savings account at Citibank. Someone registered on XXXX using false documentation and my personal bank details, which I have kept confidential without sharing with anyone, and made several automatic debits for usd {$500.00} without notification from the bank to me that this was happening. The debits started in XX/XX/2019 until XXXX of that year when I realized what happened and started a claim with Citibank. The number of transactions made exceeded the limit of transactions allowed by United States Federal Law, and the bank did not stop these transactions, concluding with the closing of my account for that reason. For example in XX/XX/XXXX 10 withdrawals were made from my account and the limit is 6. This complaint requires the return of USD {$8500.00} drawn from my savings account at CItibank without authorization from me. 

yesterday I received a notification from Citibank USA indicating the payees registered in an ATM / Debit card that I personally cancelled in XXXX at their offices in XXXX, I do not have payees registered by me, however I see a person registered that I do not know so I can verify that the security measures are definitely vulnerable, since someone re-entered my account to register and make automatic payments from my account again. This person has the name of XXXX XXXX, whom I have never met in my life. 
This is additional evidence to the identity theft and fraud that I reported in my previous cases : XXXX, XXXX, XXXX, and for which I continue to claim {$8500.00} fraudulently withdraw from my savings account. 
I have sent letters to Citibank on this matter and they open the case one day and close it the next day without doing any deep investigation as I requested in several times since last year.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation