Consumer complaint received 2024-08-07 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Identity theft protection or other monitoring services — Received unwanted marketing or advertising
Company: 2288984 Ontario Inc.
State: NJ

Complaint narrative:
This complaint is against a company named Money Key. Apparently, a prior complaint with your office was sent to the wrong company. That complaint was case # XXXX That complaint was sent to a company named XXXX XXXX XXXX. This complaint should have been sent to Money Key, located @ XXXX XXXX XXXX XXXX, XXXX  XXXX, XXXX, DE XXXX. 

This company, listed or identified as XXXX  with an address of XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX and a phone number of XXXX actually comes back to a company named Money Key with same phone number but with an address of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, DE XXXX. 
This company, along with other XXXX  associated companies ran a soft credit report pull from my XXXX credit report ( 6 ) times in one day, XX/XX/XXXX. I do not know this company or its affiliate entities, or other related names as I mentioned that ran my or pulled a soft inquiry of my credit report on XX/XX/XXXX. I have Never did business or had any affiliations with any of these entities that come under XXXX  but with other markings with different addresses on my credit report ( see attached ). On Monday, XX/XX/XXXX @ XXXX XXXX EST I called the number associated with this XXXX with a phone number of XXXX and reads there location is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX and the person answering, stated Money Key, can I help you? I spoke with a female representative named XXXX I believe. I informed her of my concerns of them coming up on my credit report, running or requesting my credit information in a soft pull and ask why as Im not a customer or client nor have I ever been. This person could not find me anywhere in there system as a client and placed me on hold to speak with a supervisor. Supervisor refused to get on the phone with me but XXXX told me I could leave my number and a supervisor would get back to me. Only after informing XXXX that I will file a formal complaint with the department of consumer affairs and the federal trade commission did I hand up. @ XXXX XXXX  EST a call came in to my cell from XXXX, not Money Key, FYI. A male supervisor ask what was the issue. As I informed this person identifying himself as a manager, i explained my concerns of why my personal credit report was pulled in a soft inquiry by them under a different company name and why they had agents or affiliated companies that come under there same identity as XXXX  but with different locations all on the same day, XX/XX/XXXX ( XXXX ) six times. This manager could not answer my questions and only stated he could see they got my information from a 3rd party but refused to tell me who or reveal any further information. I advised this manager to cease and desist any further soft pulling of my personal credit report, do not contact me in any way including electronic, email or us mail. I also informed this manager that Im a retired XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I also informed this individual I had opt out of any advertising on all three credit reporting agencies, have active military alerts on all my credit reports and even filed a identity theft report with the FTC that was related to an issue of the Department Of Justice information of my personal information including my law enforcement records being exposed in a database breach in XX/XX/XXXX but was only found recently in XX/XX/XXXX. 
This company/ entity is not being truthful or transparent as to who they are as to the phone number on my credit report and the associated companies name with it. This entity that appears to be related to other XXXX  organizations ran my credit for a soft inquiry XXXX XXXX ( XXXX ) on XXXX day, XX/XX/XXXX. They had legal rights or reasonable grounds for doing so, especially since Ive never had any business with any of these companies that ran my soft inquiry of my credit report.

Company response to consumer: Closed with explanation