Consumer complaint received 2025-04-18 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Giggle Finance Inc.
State: TX

Complaint narrative:
Giggle Finance is misrepresenting a fixed-repayment, high-pressure loan product as revenue-based financing in order to evade lending regulations and mislead vulnerable independent contractors, freelancers, and small business owners. 

Their marketing promises flexible repayment based on your incomebut what follows is a coercive, non-consensual collection model that includes unauthorized withdrawals, threats of credit reporting over 1-day delays, and an enforcement structure identical to companies already shut down by federal regulators for operating illegal MCAs. 

Key Issues 1. False Product Classification ( FTC Act 5 Deceptive Practices/ UDAAP Violations ) : Giggles public website claims : We purchase a portion of your future income at a discount. 
No loans, no interest, and no hidden fees. 
If your revenue slows, no problemjust let us know and well adjust your payment day. 

In reality, their internal messaging and actions directly contradict this. Below are verbatim messages from their official SMS payment coordination thread : Your payment that was due on XXXX was never made after multiple attempts daily for your SCHEDULED AUTHORIZED payment. 
We continue to attempt any missed payment until successfully processed, whether via debit or ACH. 
You can not revoke your auto-payments with a past-due account. 
So if missed by even 1 day, the payment is reported to the credit bureaus. 
We dont allow for delays with these payments. 
You were 2 weeks behind but we were able to take 1 of your missed payments this morning. 
Your third payment was due this morning this payment can not be delayed. 
Delays are not allowed what time will it be ready today? 

This is not revenue-based financing. This is a fixed, non-adjustable repayment schedule, enforced regardless of actual income and disguised as something more flexible. 

2. Unauthorized ACH Debits ( EFTA / Reg E 12 CFR 1005.10 & 1005.11 ) : Giggle initiated a debit from a business checking account that was never explicitly authorized for ACH repayment, after receiving multiple written notices that no revenue had been received.

Prior withdrawals had only occurred via personal debit cards The unauthorized ACH occurred immediately after a new deposit Communication instructing them not to charge had already been sent There is strong circumstantial evidence that XXXX  was used to monitor account activity and time the charge This violates Regulation E, which mandates : Written preauthorization for recurring ACH debits Immediate cessation upon revocation, regardless of account status 3. Coercive and Abusive Collection Practices ( FDCPA / FCRA 623 Violations ) : Giggle employs coercive, high-pressure collection tactics via their official SMS number, including : Threats of credit reporting for a single-day delay, in direct violation of FCRA 's 30-day reporting rule Refusals to acknowledge payment revocation, claiming SMS notice is invaliddespite using that same SMS line for all account coordination Ongoing extraction attempts after being told no revenue was available Emotionally manipulative messaging patterns designed to pressure vulnerable borrowers into payment under duress These tactics are documented in full, with timestamps and preserved screenshots. 

4. Use of XXXX  to Circumvent Consent and Time Withdrawals ( Breach of Platform Use + Deceptive Access ) : Giggle requires XXXX  during onboarding, citing underwriting purposes only. However : They initiated a withdrawal immediately after deposit activity Their user dashboard flagged a disconnected status only after XXXX  access was manually revoked This strongly suggests XXXX was used as a surveillance tool to time extractionswithout active consent Regulatory Pattern & Enforcement History : Giggle Finance is operating from the same illegal playbook that regulators have already dismantled : Par Funding Shut down by the SEC for XXXX XXXX XXXX XXXX $ XXXX FTC settlement for unauthorized debits and misrepresentation XXXX XXXX XXXXXXXX Targeted by state AGs for fixed-payback loans disguised as cash advances Giggle is presenting itself as a revenue-based financing partnerbut is, in practice, running an unlicensed, fixed-repayment loan operation under the false label of an XXXX. 

Requested Action : I am formally requesting an investigation into Giggle Finance for : Misrepresentation of loan classification under deceptive marketing Unauthorized ACH withdrawal activity Retaliatory and coercive messaging, including credit threats Use of XXXX  ( or equivalent ) to time collections post-onboarding Operating without valid lending licenses ( state and/or federal ) Evidence Available Upon Request : Full SMS message thread from Giggles official payment coordination number Screenshots of marketing claims on their public website ( * after I escalated this to XXXX, they have since edited their website. I have downloads and screenshots available of the original. It's also available on Archive.org ) Timestamps showing ACH activity post-notification Complaints filed ( or being filed ) with XXXX, XXXX, the Texas Attorney General, and Florida XXXX  Closing Statement : Giggle Finance is preying on financially vulnerable small businesses and independent workers by promising flexibilitythen delivering a fixed-payment loan enforced through threats and illegal withdrawals. This is not a misunderstanding or policy issue. This is a deliberate evasion of lending regulationsone that mirrors the exact behavior of firms already shut down. 

Their own written communications confirm every element of the misconduct.

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation