Consumer complaint received 2025-11-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
My name is XXXX XXXX XXXX I have been going through a personal cyberattack since I started my business in XX/XX/XXXX. I live at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I completed an annual credit report on XX/XX/XXXX, with all three credit reporting agencies. I am involved in the Equifax Credit Breach and I have not heard from them whether they have found out who has been trying to steal my identity in the credit breach. 

I disputed XXXX telephone numbers with XXXX  ( XXXX ) XXXX and ( XXXX ) XXXX. They said that they have removed the telephone numbers. 

I am complaining about Equifax and disputing information that I have found on my report and the people or persons, who filed the report. There are XXXX phone numbers that are new on the report that are not mine. XXXX is a current XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX  and a former XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Neither XXXX of these phone numbers are mine nor have they been. And I have been wondering if these numbers belong to a person or people who have been checking my credit without my permission and possibly started the Equifax Credit Breach. 

I could not dispute the numbers on the Equifax website because there is not a place to do so. I also want to dispute these phone numbers for the company or companies that reported them. Because the numbers are new on the report it is apparent that whoever is reporting these numbers is involved in the credit breach and possibly work for Equifax or a partner. My addresses on this report is backwards. They have my current as my former address, and my former as my current address. I believe that a man involved goes by what I know to be, the name XXXX and stays in the neighborhood I had to move out of because of my CyberAttack. He lives on XXXX XXXX XXXX XXXX XXXX. He is a XXXX XXXX at XXXX XXXX XXXX XXXX and owns a XXXX XXXX  business.He is somehow affiliated with the following business : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I dont know if any of the phone numbers I listed above belong to XXXX  XXXX his affiliates but he is a part of the XXXX  XXXX XXXX XXXX a XXXX XXXX XXXX and is a nuisance and bad business for the community. These are possibly where he does his XXXX XXXX and he has built a bank on XXXXXXXX XXXX XXXX XXXX XXXX XXXX using the same bricks that he built a house on XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I also know that he has ties with the XXXX XXXX Department and XXXXXXXX XXXX XXXXXXXX Department ( the deputies ). The relationship with the XXXXXXXX XXXX XXXXXXXX Department goes back to the XXXX or even earlier. 


I really do not like how Equifax has handled the issue of trying to resolve my identity theft situation. It goes beyond just trying to receive a {$25.00} settlement. When I made my last update with CFPB I wanted to find out what was really going on. I received some mail that was telling me to send my XXXX stubs, social security card copy and identification. This was to be sent to a XXXX XXXX XXXX did not match any of the PO Boxes that I had on File for Equifax in any of my Files, since going through this credit breach. When a person who has been going through identity theft and who has been having mail stolen from them concerning their business from postal workers, you question the address and sender of every item you receive in the mail, especially when some of the mail is fraudulent ; even from Equifax. 

When I made my initial complaint to Equifax in XXXX it was over XXXX pages to give them an idea of what was going on with me and for them to resolve it or place charges against the people, and it is more than XXXX, who were or have been trying to use my business credit and personal credit. I have found out that some people in my community and my sister XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX ) were going through my files and taking my articles of registration and then returning it. This was at my old address of XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX. I have made made reports to the FBI and I am tired of being followed by the people who work with my sister, on this, on a daily basis. I just officially found out on XXXX that my sister stole information from a business to apply for a {$30000.00}, XXXX XXXX when they were just beginning to give them out in XXXX. And she used this money, not for a business, but to buy household items. And I am sure she has not paid the loan back. I told Equifax at the beginning of this breach settlement in my official report that she had something to do with the theft and they have not even let me know whether it is truly her, which I have recently found out it is ( they have the paper trail I dont to file charges ) and other culprits involved. Equifax asked for me to give information in XXXX of XXXX in an email. They gave me XXXX days but I thought that it was a fake email that someone sent, if did not look official, that is why I ignored it and did not send any personal information which they were asking for, it should have been in the XXXX page report that I sent them. This is the second time that my sister has been working with other people to try to take out loans on my credit, and I want to place charges against her. While my credit was going down at the beginning of this, because Equifax told me to not freeze my credit as this investigation was going on when I filed the first complaint in XXXX ( that statement was on the computer screen when I submitted the complaint ). I didnt freeze my credit at any of the credit bureaus. So my credit was going down after the credit breach and it is just now starting to improve. But for some reason my XXXX  credit keeps going down, while the Equifax and XXXX  is going up. 

For the report I made to CFPB a couple of months ago, I do not like how Equifax has handled the issue. They asked for personal information in the mail that does not match with address they have on their credit reports, They drew out a credit breach that last for over XXXX years and just drop it without any answers, they have people that work in their corporation that contribute to cyber attacking individuals, and some of their emails do not look legitimate. Equifax needs to show some kind of responsibility and just not cop out after years of investigating, because they do not want to handle the issue. They need more improvements as well.

Company response to consumer: Closed with explanation