Consumer complaint received 2024-02-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
XXXX, XXXX BANK, TRUIST BANK has violated ( FCRA, XXXX, XXXX & Privacy act of 1974 Which has caused my business XXXX XXXX  XXXX XXXX to be shut down for 8 months & has caused an extreme inconvenience in my everyday life. Since this unfortunate event took place this has effected my reputation, loss of clients, loss of money, deep XXXX, time off to study laws such as FCRA, XXXX, XXXX, Privacy act of 1974 etc ( as per invoice shown under study ), I have lost the confidence to walk into other bank institutions in fear of rejections, my Credit has been effected, my privacy has been invaded and my family has been effected as well. I have reached out to all 3 parties : XXXX, XXXX BANK, TRUIST BANK in good faith giving them the opportunity to rectify this matter and unfortunately to this day I have not got any response from any of the three mentioned. I am very confident that my voice will be heard as I am a federally protected consumer & such agencies such as CFPB to name one of the few are here for my protection. I have up to XXXX recordings of the conversation that took place between myself, XXXX  and chase supervisor that gives a clear indication that one or in fact both parties ( XXXX & XXXX  ) are in the wrong. I would be more than happy to cooperate with your agency if the following recording is requested. 
Futhermore, It seems that I have been discriminated against by Truist bank. It has come to my attention that they requested information from non-affiliate parties to gather not only my nonpublic personal information but also confidential information on me. This information went as far as my banking transactions from another financial institution ( XXXX XXXX XXXX  ). When in contact with an XXXX  supervisor they confirmed that Truist Bank has requested such information on me after opening my business account with them. Once I received such notice that my account closed I drove to the branch at Truist Bank on XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, FL XXXX is the person I spoke with to get more information on why account was closed & he told me its because something came back with fraudulent from XXXX  report, Which was a even bigger concern because i have never been involved or did anything fraudulent in my life. I have never contracted with ( XXXX  ), I have never given XXXX  any authorization to share my non public personal information which shows they are in violation. Truist breached their U.S privacy notice as it states they do not share non public personal information with non-affiliates, and from my knowledge XXXX  & XXXX XXXX  are NON affiliates. XXXX XXXX  has been sharing my non public personal information with XXXX  going back 7 years. Which is another concern & this violates XXXX  PRIVACY NOTICE at ut states they dont share after 5 years. The three mentioned are in violation of FCRA, XXXX, XXXX & Privacy Act of XXXX. The XXXX  Comprehensive File disclosure backs up my claim. I have a list of XXXX  transactions going back 7 years & I never gave them the authorization to do so nor was I given my right to opt out under code 15 USC 6802. According to the Fair Credit Reporting Act 15 USC 1681 section 602 A states, There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and as a Consumer I have the right to make sure there is no private information being shared which is protected by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) not only the financial institution but also the consumer reporting agencies such as XXXX and XXXX do not have my authorization to furnish this nor any information also never have I ever gave or given my written consent to do so. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my authorization which is designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation