Consumer complaint received 2025-11-02 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: Go Rascal Inc.
State: TX

Complaint narrative:
I am being retaliated against by a mortgage loan broker NMLS XXXX On XX/XX/XXXX, I applied for a mortgage loan with go rascal through XXXX and above reference and I was preapproved and prequalified. I went under contract for a house that was being purchased from the builder. I was set to close clear to close and no documents were required as of XX/XX/year> XX/XX/year>. I had a court date personally I went to my court date and I was no longer allowed to be free for about 20 days. I had to sit out tickets and that is irrelevant to the fact that I called all of my agent and XXXX and told them I would not be able to attend the closing which had already been scheduled via as a builder and the title company I was scheduled for XXXX XXXX. Try like I might. I was unable to attend therefore they said it was being pushed back I was released and then all of a sudden there were all these documents they needed again. I didnt understand why she said because the woman got fired the woman that accepted all my documents. I dont understand that She got my documents. She didnt take them home with her right so where are they and how can we set closing and how come it was clear to close so I submitted all the documents again, which were ignored and this was a lot of other BS involved in the round and round and round process that she gave me and when I did submit all the other documents again she acted like I hadnt, and then my loan officer referred me to his broker whom I then fill out an application with and applied with and then they approve me same-day approval and then the very next day he spoke to XXXX to have my FHA case number transferred and when he did That very next day after my approval without any action from anybody else, he said I was denied I assume only that this is because he had communication with XXXX who was upset that I had already reported her multiple times to her boss. She had scolded me and told me not to call her boss and even had her the number forwarded from her bosses phone to her phone so that she could intercept them. Im not really sure what she was up to, but she was up to something and then come to find out today when I call my new broker that has declined the loan now XXXX XXXX his account manager says theres fraud in the account. 
Again, because she thought I had been to jail so she needed all new documents because they may real then she proceeded to tell the new broker the same information that Im telling you now because she slandered me because I told her I was gon na report her and because I exercise my rights under the fair credit reporting act and she retaliated you can submit this to them all you want to, but Im going to file a civil action against them because she cant do that. I had already reported her to FHAHUD and to the Texas mortgage recovery fund so she already knows that and thats why she turned around and retaliated against me when you called them or you send them this message. Theyre gon na respond with oh they were fraudulent, blah blah blah blah blah. Im sure who knows the only reason I know that now is because XXXX XXXX account manager accidentally thought I was the processor so he gave me all the information on the file just now Im reporting her license number immediately and Im filing a civil action immediately

Company response to consumer: Closed with explanation