Consumer complaint received 2026-04-06 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: LAKEVIEW LOAN SERVICING, LLC
State: MD

Complaint narrative:
The mortgage Lender, XXXX Lakeview XXXX was contacted several times to pay for hat was owed to my Mortgage loan. XX/XX/XXXX, XXXX I called XXXX to find out out how much and when I could pay the amount I owed. I was told I have till the XX/XX/XXXX to pay the amount I owed. XX/XX/XXXX, XXXX I called XXXX XXXX make my payment. To my shock and surprise, I was then told that the amount I owed was sold off to a law firm on XX/XX/XXXX to a Law firm. I was instructed by XXXX to call so I can get a reinstatement letter which will state the amount for me to pay. XX/XX/XXXX, XXXX I called the XXXX XXXX. XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX Phone : XXXX Ext. XXXX They told me to send a form of ID to them through email to get my reinstatement letter in 7 business days. I sent them my drivers license. XX/XX/XXXX, XXXX I called the law office to inquire about my reinstatement letter. I was told they are still working on it. XX/XX/XXXX, XXXX I called my Lender XXXX to see if I can get some answers. I asked them for the reinstatement amount and to talk to a supervisor. They said that the supervisors were all too busy due to a high caller amount. They told me that someone would call me back by close of business. I was even give the name XXXX XXXX. No one ever called me back. XX/XX/XXXX, XXXX I called the XXXX office a multiple times. Each time I was put on hold for extremely long periods of time. One time was more than 30 minutes. Other time I was out in gold and no one ever picked up the phone. The only answer I received was that someone in another still working on the numbers. I still did not receive a reinstatement letter. XXXX XXXX I called and was put on hold again. I was told to call back becuse the person handling my case/account was busy. I called back late afternoon and was told they would get the person to call me back before close of business. Since they have not provided anything so far I didnt wait for their call, I called them back again. This was during work hours and I was put on hold again and no one ever answered. XXXX XXXX After getting no answers from the law firm I called my Lender XXXX/Lakeview back. I demanded to talk to a supervisor. I was finally transferred and I had old them my dealings with them and the law firm and how I still do not have a reinstatement letter after waiting 13 business days. She told me my estimated reinstatement amount and said that the due by reinstatement date would be XX/XX/XXXX. She said I should get the actual reinstatement letter soon. XX/XX/XXXX XXXX XXXX I received an email of the reinstatement letter from the law office with a XXXX, XXXX amount and a due by date of XX/XX/XXXX. It has over XXXX dollars in attorney fees. I feel both the Lender and Law office operates in bad faith and purposely delayed sending me my reinstatement letter. I was also told false payment information from my lender. I am now trying to figure out how to find out about a foreclosure sale, how to stop it and pay what I owe.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation