Consumer complaint received 2024-07-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: OH

Complaint narrative:
XXXX I called to place a stop payment on 3 transactions on my account XXXX XXXX of those charges were pending on my account so I reached out to ensure the payments would not process. I spoke to a representative and was told that the stop payments were successful and the charges were pending and would not post to my account. 
XXXX XXXX  of the aforementioned charges actually posted to my account and I again reached out to a representative and was told there was nothing they could do and that I now had to file a dispute to get my money back even though they continue to confirm that there was a stop payment placed for the transaction on my account. I went ahead with the dispute and was told I would receive additional info via email and 2 weeks later I have received nothing. 
When I initially called about the charge of {$150.00} it was showing as a miscellaneous charge on my account. 
I was told by one representative that the charge was from a company called expedite and the charge was made with my debit card ( a card at the time that I did not have possession of and that showed as not activated on my account ) the second time I was told the transaction was a XXXX charge but I do not use XXXX with this account. The third time I was told the transaction was for XXXX XXXXXXXX XXXX XXXX XXXX XXXX  ) and initiated the dispute process. No representative has been able to explain why I need to file a dispute to get my money back when this error was solely Huntingtons fault as I placed a stop payment on the account 2 weeks prior. I was also informed by my husband that the dispute information was sent to his email address again due to Huntingtons incompetence and negligence. I do not understand how that happened as I initiated the call from my online account have verified my info with them several times ( this is a joint account ) when this was brought up to them I received no explanation for that as well. Being that my husband has tried to contact them before due to issues with my debit card on the account and he was told they could not speak with him about the issue even though it was a joint account it was my card and transaction so if that is the case how can they send info about my dispute to him. 
Lastly I have also been without a debit card due to Huntington 's incompetence and negligence I called in to replace my card after suspicious charges. I provided the representative with my information, name, phone number and mailing address, a new card was ordered but I never received it. A month later I called again to replace the card because I hadnt received the first one, I again provided my name, phone number and mailing address to the representative and was told a new card would be mailed to me. When trying to resolve the issue with the {$150.00} charge above, I was incorrectly told that my new debit card was the source for the charge ( even though I did not have possession of the card. It was at this time it was discovered that the cards were being sent to the incorrect address even though I was providing the representatives with my correct mailing address, no one cared to pay attention that the address that I was providing was not the address in their system. I was then told I would have to wait an additional 5 days to call back and have a new debit card sent to me for the 3rd time due to Huntignton mishandling of the situation I have now been without a debit card for well over a month. 
Also at this time I have another miscellaneous charge on my account in the amount of {$100.00} that no one at the institution can tell me what it is does I would like these charges refunded to me so the account can be closed as I no longer wish to do business with Huntington National Bank.

Company response to consumer: Closed with monetary relief