Consumer complaint received 2025-01-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: MO

Complaint narrative:
Equifax disputes filed : XXXX - Submitted XX/XX/XXXX / Completed XX/XX/XXXX XXXX - Submitted XX/XX/XXXX / Completed XX/XX/XXXX I have submitted multiple disputes with Equifax, and they have not updated my credit report accurately. I have called Equifax and asked for an explanation as to why it is still inaccurate, and they are unwilling to assist. 
The XXXX XXXX account on my Equifax report was paid in a settlement agreement that has been violated multiple times by the creditor and the reporting agencies. 
Per the agreement : Prosper, on behalf of XXXX XXXX XXXX, has agreed to accept {$1100.00} as the total settlement amount and, upon payment in full by you, will consider it as full payment of your debt as listed above. Upon receipt of the total settlement amount ( which must be paid according to the payment schedule detailed below, though prepayments are permitted ), XXXX shall consider the cardholders account to be settled, and shall notify the credit reporting agencies that it reports to that the cardholders account has been settled in full. Your monthly credit reporting status will remain unchanged until you complete repayment. While your account is under repayment for this settlement agreement, you will not be charged any interest or late fees. 

Payments cleared from my account to XXXX XXXX ( XXXX ) : I paid XXXX a total of {$1100.00} and paid the account off earlier than scheduled {$25.00} on XX/XX/XXXX / {$25.00} on XX/XX/XXXX / {$41.00} on XX/XX/XXXX / {$120.00} on XX/XX/XXXX / {$960.00} on XX/XX/XXXX for a total of {$1100.00}. 

Violations : My credit report was updated multiple times inaccurately throughout this settlement and is still reflecting on Equifax inaccurately. My credit was updated on Equifax on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX all updated inaccurately after the payoff cleared my account on XX/XX/XXXX. I had to file disputes with all 3 of the Major credit bureaus and complaints with the CFPB to get my credit reports updated and Equifax still has inaccurate information. I filed disputes directly with Equifax, and Equifax keeps closing the disputes without updating my credit report. 
XXXX is in violation of the settlement agreement by not reporting accurate information to the credit bureaus that it reports to in a timely manner to reflect what the settlement states : such as account has been settled in full. 
Equifax dismissed the disputes listed above without reviewing. Equifax has been provided the information and has still not updated the credit report in a timely manner. 
By this account reflecting inaccurate information it has damaged my credit and my ability to obtain any kind of credit. If XXXX XXXX and Equifax can report inaccurate information and damage my credit in less than 30 days, why is it taking longer than 30 days to reflect accurate information after a lump sum payoff. 

I want XXXX XXXX to ensure all the credit bureaus have the accurate information according to the settlement and I want financial compensation for statutory damages. 

I want Equifax to update my credit report with the accurate information and I want financial compensation for statutory damages.

Company response to consumer: Closed with non-monetary relief