Consumer complaint received 2025-11-19 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Radius Global Solutions LLC
State: OR

Complaint narrative:
I had a XXXX internet/phone account for over 5 years that was always paid with auto-pay. I was billed monthly for all of XXXX at the rate of {$96.00}. XXXX XXXX of XXXX I was informed by XXXX that they were phazing there fiberoptic customers to there sister company called XXXX XXXX. I was advised I could have one of XXXX 's technicians come out to my home to remove the old equipment & install the new XXXX XXXX equipment at no cost. In addition I was told since it was their sister company so they handle & take care of the cancellation of XXXX & setup me up the new account with XXXX XXXX XXXX There would be nothing I would have to do. Excellent I thought. I decided to have the technician come to my home on the last day of my billing cycle with XXXX ( Which is the XXXX of each month ) so I could avoid any of that crazy pro-rated stuff. I would end on the XXXX & begin new service on the XXXX with XXXX XXXX. Wonderful I thought.. Which is exactly what happened. I have my email confirming that the XXXX technician named " XXXX '' XXXX currently in route to my home on XX/XX/XXXX. On that day he removed the old equipment & took it with him when he swapped it out for new XXXX XXXX internet equipmet. I had internet & phone service with XXXX even though I never used the phone service. Back when I originally started it was a needed requirement. I was told when I transferred to XXXX XXXX the home phone service would no longer be needed. So, I only went with internet service. On that day while XXXX was here he took care of calling his company person to cancel my XXXX service as of that day as I would be starting new service tomorrow with XXXX XXXX XXXX XXXX advised me to give it a few hours or overnight for the equipment & his paperwork to register with XXXX XXXX. Saying I would receive an email from XXXX XXXX confirming my new account & advise me to setup my new account information. I received that email the following morning saying " Welcome to XXXX XXXX '' dated XX/XX/XXXX. I immediately went into the App & setup my account. In addition, I also have the billing & payment information dated XX/XX/XXXX for {$60.00} as XXXX XXXX requires XXXX month in advance. I also like normal received my monthly email from XXXX dated XX/XX/XXXX saying " My New Bill Was Now Available Online '' for {$96.00} & would automatically be paid XX/XX/XXXX. I didn't give the email to much concern as I believed at that time it being the same day as cancellation the computer system just automatically sent it out as normal not realizing I was no longer with the company as of tomorrow. I figured in a day or XXXX when all the paperwork & information was updated with the XXXX companies it would straighen itself out. I was concerned when I received an email from XXXX dated XX/XX/XXXX saying my services were scheduled to be be cancelled that day on XX/XX/XXXX because not only had XXXX cancelled XXXX as of XX/XX/XXXX, I had also already paid for an entire month of service with XXXX Fiber on XX/XX/XXXX. Being concerned & doing my due diligence I went into my checking account that same day ( XX/XX/XXXX ) to check if XXXX had actually taken the auto payment of {$96.00} scheduled for that day. I did NOT see any XXXX payment taken from my account that day so I just thought maybe the companies information crossed wires. No big deal. A few weeks later I noticed my checking account was lower than it should be. After investigating, I noticed XXXX did actually take the {$96.00} payment on XX/XX/XXXX. I called XXXX right away to let them know what happened. After looking into my account the lady on the phone apologized & said she would put in the request for the money to be refunded as my services had already ended XX/XX/XXXX & I had already started & paid for new service beginning on XX/XX/XXXX with XXXX XXXX. Okay. Wonderful ( I thought ). I again believed all was perfectly fine as XXXX did exactly what they said they were going to do. They refunded the entire months service billing of {$96.00} back into my checking account on XXXX XXXX, XXXX. Okay, perfect. I thought all was done & over until many many many months later I received a text message from a collection agency named " Radius Global Solutions, LLC '' saying to call them about a debt I owed. At first I thought it was a scam just wanting me to click on a link, so I ignored it. Then a little later on I received a phone call from this company saying I was now in collections with them as of XX/XX/XXXX owing {$74.00} from a past due, unpaid XX/XX/XXXX invoice from XXXX. I immediately let them know this was absolutely 150 % WRONG. Explaining to them that I had been on autopay with XXXX until XX/XX/XXXX? Not only was I on autopay until XX/XX/XXXX, I also had service with XXXX until XX/XX/XXXX, PLUS XXXX had given me a refund in XX/XX/XXXX so " HOW '' could I possibly have been past due in any way, shape or form with XXXX in XXXX?? I asked " wouldn't I have had to have been in collections with XXXX before it came to them?? Asking, why would XXXX give a refund to someone in XXXX XXXX if that person owed a unpaid past due balance from XX/XX/XXXX ..?? They didn't have an answer except for I had a certain amount of days to pay this debt or else it would effect my Credit Rating as they were going to report it to the Credit Bureaus. SAY WHAT ..??. I angrily told them they were WRONG & they had better verify this information with XXXX before they WRONGLY did ANYTHING stupid to effect my " EXCELLENT '' credit rating that I had across all XXXX credit bureaus. I let them know I had a credit score higher than XXXX across all XXXX credit report agencies because I '' DO '' pay all my bills on time & have NEVER been sent to collections, then hung up the phone. I stupidly thought they would HONESTLY check & verify this information with XXXX. NOPE. Instead they chose to report me to the credit bureaus as of XX/XX/XXXX with incorrect, wrong & false information which significantly damaged my credit score & immediately dropped my score across all credit bureaus. XXXX points with XXXX  alone. XXXX, XXXX  dropped over XXXX points in a day. The information was not only wrong but clearly NEVER even looked into because all of the information provided by this collection agency was absoulutly inaccurate. First, my bill was always for a year {$96.00}, they are reporting {$74.00}? Second, they said I went to collections on XX/XX/XXXX when I was clearly still with XXXX until XX/XX/XXXX NEVER missing an autopayment. Third, if they would have done their due diligence CORRECTLY which is VERIFYING their information with XXXX they would have seen on my monthly bill from XXXX dated XX/XX/XXXX not only does it show I owe XXXX money, it actually shows because I removed my internet & phone service a credit of {$21.00}. All they had to do was ask XXXX for my XXXX & XXXX bills & it clearly shows 2 months after they claim I was in collections XXXX was showing a credit. On XX/XX/XXXX I filed disputes with all XXXX credit bureaus providing them all with XXXX documents proving everything I just said throughout this message. Emails from XXXX, emails from XXXX XXXX  XXXX XXXX statements from both companies, 6 months worth of autopayments at {$96.00} from my checking account showing it was XXXX pulling it out up until XX/XX/XXXX, plus my {$96.00} refund credit XXXX XXXX, XXXX FROM XXXX XXXX  removed it right away from my account after reviewing my documets. XXXX  on the other hand, first asked this collection agency to verify their information & get back to them. They very quickly responded back to my dispute ( not enough time to actually verify with XXXX ) saying the information was correct and accurate. REALLY .. HOW ..??? The date is wrong, the amount is wrong, the whole collection account is WRONG. So, I reached back out to XXXX  on XX/XX/XXXX letting them know they lied & are giving false information. The XXXX  lady apologized letting me know that their policy was to allow the collection agencies to verify first on their own that the information their proving is correct & accurate before XXXX steps in. With that said, she took the time to completely go over each & every document. After review she advised me to ( with her help ) file another dispute so that XXXX  could thoroughly investigate themselves & in addition file a complaint because the information XXXX  requested from them was grossly inaccurate. She took the documents I submitted with my XX/XX/XXXX dispute & added them to my new dispute filed XX/XX/XXXX. Things currently under investigatio with Equifax. In the meantime I have received at home by snail-mail a letter from this collection agency " Radius Global Solutions, LLC '' stating absolutly FABRICATED information. 200 % fabrication. First, they claim services were disconnected XX/XX/XXXX. WRONG. Secondly ( what I take very offensively ) is they have NOW claimed that my last payment of {$96.00} dated XX/XX/XXXX did NOT clear my bank. THAT IS AN ABSOLUTE LIE..!! 
I do NOT understand or grasp the concept of how they are ALLOWED to even make that claim against my good name?? I do NOT & have NOT " ever '' bounced a single check, autopay or anything with my credit union. PLUS, my documention from XX/XX/XXXX CLEARLY SHOWS A REFUND. How can they just LIE & make up something so absolutely untrue as to say my payment did NOT clear my bank. There should be or needs to be serious consequences for this degree of lying and providing false information that directly harms a persons reputation and character. Not only are they saying I do not pay my bills because I'm in collections, they are also stating I bounce items from my credit union when that has NEVER happened. Again, all this company had to do was look into my bills from XXXX, XXXX or even XXXX to CLEARLY see I could NOT have owed this AND they would have known & not looked so foolish saying my payment did not clear my account. If that XXXX payment had not cleared my account XXXX  sure in the heck would NEVER have given me a refund OVER a month later for the FULL AMOUNT.!!!! IT WOULD NEVER HAPPEN. NEVER. So, here I am today OVER a year later dealing with this XXXX because not only did they not do there job, they also fabricated new information. They never claimed, said or even mentioned in my first dispute anything about payments not clearing. I don't even know how they came up with it ..? I'm not at all sure if there is any legal recourse I can take for what they have done & said about me, but I'm going to be looking into it because this is sooooo WRONG for a collection agency to be able or allowed to do to someone. Absolutely mind blowing. My " EXCELLENT '' credit rating and score has been tarnished by this company providing FALSE & INACCURATE information about me. And, what makes it so damaging, hurtful & upsetting is... They had the opportunity to do the right thing & fix their mistake but instead chose not to. Not only did they chose not to, they chose to add insult to injury by now claiming my payment did NOT clear my bank when that is clearly a bold face lie!!!! If I were truly in collections as of XX/XX/XXXX which they are claiming is correct information, then please someone explain to me HOW 3 months later in XX/XX/XXXX XXXX would be giving me a full refund???? So, there it is, my story & complaint against " Radius Global Solutions, LLC '' collection agency for damaging not only my credit but for lying about my character & good name in regards to my checking account & bouncing payments to creditors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief