Consumer complaint received 2025-01-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX Washington, DC  XXXX Federal Trade Commission ( FTC ) XXXX XXXX XXXX XXXX Washington XXXX DC XXXX Subject : XXXX XXXX Experian for Inaccurate Credit Reporting and Unfair Practices Dear XXXX XXXX I am writing to formally lodge a complaint against Experian regarding their continued bad practices in credit reporting. Despite having a commendable payment history and recently paying my credit card balance down to zero, I have experienced an unexplained and unjustified drop in my credit score by XXXX points. 

According to 15 U.S.C. 1681a, credit reporting agencies are required to report accurate information. However, Experian has failed to do so in my case. My credit score should reflect my responsible credit usage and timely payments, not arbitrary deductions that lack any reasonable explanation. 

Furthermore, I am aware of the CFPB 's ongoing actions against Experian for conducting sham investigations that fail to properly address consumer disputes. Experian uses faulty intake procedures and does not accurately convey all relevant information about disputes to the original furnisher. They routinely accept the furnishers response without proper scrutiny, even when those responses are improbable or illogical. At the conclusion of their investigations, consumers receive notices that fail to communicate the results clearly and instead provide confusing, ambiguous, or incorrect information. 

Additionally, Experian has been found to improperly reinsert inaccurate information into consumer reports. They lack basic matching tools to prevent or reduce the likelihood of reinsertion by a new furnisher of a previously deleted tradeline. This means that consumers who have disputed the accuracy of an account may see the same inaccurate information reappear on their credit report without explanation under a new furnishers name.

These practices not only violate the Fair Credit Reporting Act ( FCRA ) but also contravene the Consumer Financial Protection Acts prohibition on unfair acts or practices. I urge the CFPB to take decisive action against Experian to stop their unlawful conduct, provide redress for affected consumers, and impose necessary civil penalties. 

I request that both the CFPB and FTC investigate this matter thoroughly and take the necessary action to ensure that Experian adheres to the laws governing fair credit reporting. It is crucial for consumers to have access to accurate and fair credit information. 

Please let me know if you require any further information or documentation to assist in your investigation. Thank you for your attention to this matter. 

Sincerely, CFPB THIS HAS GOT TO STOP THE CRA 's ARE RUINING CONSUMERS CREDIT REPORTS ON PURPOSE.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation