Consumer complaint received 2025-11-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
My Wells Fargo claim # is XXXX, I live in Florida. For more than half a year I was buying fake products under the impression that they are real and certified. When at XXXX point, after buying a new device, my XXXXXXXX XXXX XXXX  After XXXX XXXX XXXX XXXX XXXX, I took the decision to stop using anything bought from them and day by day got better. I then went into the shop and asked for an explanation, and I got them, XXXX of the employees confirmed that these devices are a replica and that I should file bank claims as their operating system is down and not working, therefore no refunds can take place, he promptly asked me to come back later. Its so happens that on XX/XX/XXXX, the day after Ive filed these claims, I had to leave due to my father passing away in XXXX. I am still currently in XXXX, my ticket back is on XX/XX/year>. On XX/XX/year>, Ive called Wells Fargo to get an update on the situation. Ive been told that all claims have been denied and theres nothing I can do and that the answer is final. I was then told that within XXXX business days the provisional credit will be reversed and that Ive lost both from Wells Fargo and XXXX. I was also told that due to the shop having a no return policy, they cant do anything. This is absolutely unacceptable, nonhuman and disgustinXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I tried explaining to Well Fargo that the store itself was ready to give my money back, Ive tried explaining that I was getting scammed and XXXX. Ive tried explaining that, hey, do you need any proof, anything I can help with? Not a single claim was approved, this is XXXX breaking not because I wan na see the money back, but because XXXX actually right. This is totally against the law, this should carry the maximum penalty there is, but its not. Does the store policy say that they sell fake products, does the store policy say that these products are a replica? How can it go XXXX sided when the client is always right? What do I have to do? XXXX just broken from the damage received, XXXX thinking of staying in XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, I XXXX XXXX XXXX XXXX  I was denied reasons, explanations and advice on what to do. I dont know what to do, but I know that XXXX right, XXXX very hopeful that at least someone is going to do their work, maybe even save some people, like how I couldve been. Please reach out to me via email for any additional information ( proof ), XXXX try to be logging and checking but I have limited access to the internet ( only Wi-Fi ) so please, please, bare with me, most of the time XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation