Consumer complaint received 2025-03-20 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Portfolio Recovery Associates, LLC
State: TX

Complaint narrative:
Subject : Illegal Debt Collection Practices by Portfolio Recovery Associates XXXX XXXX XXXXXXXX XXXX Dear CFPB, I am filing a formal complaint against Portfolio Recovery Associates , LLC and XXXX XXXXXXXX XXXX for violating my rights under the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Reporting Act ( FCRA ), and IRS regulations. 

XXXX XXXX Portfolio Recovery Associates Portfolio Recovery Associates continues harassing me with collection attempts without proper debt validation, violating 15 U.S.C. 1692g. 
They failed to provide a signed contract proving my obligation to this debt, making their collection attempt fraudulent. 
Their actions are in violation of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which held that a billing statement does not constitute valid debt verification. 
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX sold my account without proper notification, violating the Truth in Lending Act ( TILA ), 15 U.S.C. 1642. 
They failed to issue a XXXX XXXX of XXXX form, which the IRS requires when a debt is charged off. 
By selling my alleged account without proof of my obligation, they violated FTC XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
Requested Resolution I demand that the CFPB : Require Portfolio Recovery Associates to immediately cease collection and remove the debt from my credit report. 
XXXX XXXX XXXXXXXX XXXX to provide my XXXX and sale records proving the legality of the transaction. 
Investigate these companies for ongoing consumer rights violations and impose appropriate penalties. 
I request a formal response from both companies and a full investigation by the CFPB. 

Details of the Complaint I am filing a formal complaint against Portfolio Recovery Associates , LLC for violating my rights under the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Reporting Act ( FCRA ), and consumer protection laws. The company continues harassing me with collection attempts despite failing to provide legally sufficient validation of the alleged debt. 

I have requested the following from Portfolio Recovery Associates, and they have failed to provide : A signed contract or agreement proving my obligation to the alleged debt. 
Proof that Portfolio Recovery Associates legally owns the debt, including a purchase agreement with XXXX XXXX XXXX 
A full accounting and itemization of how the alleged balance was calculated. 
Evidence of how much Portfolio Recovery Associates paid for the debt when they purchased it. 
A copy of the original creditors contract with terms of the agreement. 
Instead of supplying the legally required proof, Portfolio Recovery Associates has only provided old billing statements from XXXX XXXXXXXX XXXX, which do not constitute valid debt validation under XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which ruled that a billing statement alone is insufficient for debt validation. 

Violations Committed by Portfolio Recovery Associates XXXX XXXX XXXX XXXX XXXX Portfolio Recovery Associates violated 15 U.S.C. 1692g ( b ) of the FDCPA by continuing collection activities without first providing adequate validation of the alleged debt. 
Continuing to Report the Debt Without Proof Portfolio Recovery Associates violated 15 U.S.C. 1681s-2 of the FCRA, which prohibits reporting a debt to credit bureaus that has not been properly verified. 
Failure to Provide a Purchase Agreement Under the Truth in Lending Act ( TILA ), 15 U.S.C. 1642, a debt collector must provide evidence of a legal right to collect a debt. They have not shown any proof that they purchased this debt legally. 
Repeated Contact After a Cease & Desist Request I sent Portfolio Recovery Associates a formal Cease & Desist letter under 15 U.S.C. 1692c ( c ), yet they continue contacting me and attempting to collect on an unverified debt.

Under 15 U.S.C. 1692k ( a ), they owe me {$1000.00} per violation for continuing collection efforts without legal validation. 
How This Affects Me I am being harassed with calls and letters from a company that can not prove I owe them anything. 
My credit report may be harmed by inaccurate reporting, despite Portfolio Recovery Associates lacking proper documentation. 
I have suffered stress and financial damage due to their illegal collection tactics. 
Requested Resolution I request that the Consumer Financial Protection Bureau ( CFPB ) take the following actions : Order Portfolio Recovery Associates to immediately cease collection activities until they provide full validation. 
Require them to provide the legally required documentation, including a signed contract and proof of their legal right to collect. 
Remove any negative credit reporting related to this unvalidated debt. 
Impose fines and penalties on Portfolio Recovery Associates for violating federal laws and consumer rights. 
XXXX me statutory damages of {$1000.00} per violation as provided under 15 U.S.C. 1692k ( a ) of the FDCPA.

Company response to consumer: Closed with explanation