Consumer complaint received 2025-07-16 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Paypal Holdings, Inc
State: NY

Complaint narrative:
I previously filed a complaint, and, unfortunately, due to circumstances beyond my control, I was not able to respond to the message received from CFPB on XX/XX/XXXX. As such, I am filing a new complaint. 

The previous complain information is : XXXX The updates are as follows : The updates are as follows : Around noon on XX/XX/XXXX, I called PayPal and reviewed the above with a supervisor. After I went tough everything, the supervisor asked me any number of times how the person access my account, to which I replied that my passwords are save and I provided the computer to my partner. The supervisor became extremely nasty with me and stated that as I allowed someone else to use my account I had violated the terms of PayPal 's service and they were IMMEDIATELY closing my account. While I am unclear of the laws regarding recording the call, XXXX is a one party consent state, and the call was in fact recorded. The call lasted one hour and 6 minutes.

After the call, several emails requested me to confirm info, which I did. My PayPal account was never cancelled. 

After hanging up, I went to the police station where I filed a report : XXXX, NY XXXX, Case Number XXXX, Officer XXXX XXXX # XXXX. 

After reviewing ALL of the above details from start to finish, the officer recommended I block the wrong XXXX XXXX and attempt to get his information from PayPal or complete a reverse look up using his email. He suggested that once I had this information I should file a small claims court case AND complete an Order of Protection as the officer was unable to determine what information they had from me, but that going through the small claims process would give them my personal information. Additionally the wrong XXXX XXXX knew I was filing a report in XXXX, NY which would provide them a general location for me and I have NO IDEA where they live or even if they live in the XXXX XXXX. As a XXXX survivor, the I am extremely concerned about my personal safety. 

After the above took place, I received a call from PayPal telling me they would review my request to refund my money and/or provide details of the " wrong '' XXXX XXXX in order to pursue small claims case however when I provided them that information they told me they they could not provide me any information. I * emphasized * my concerns as a XXXX survivor dealing with someone who inadvertently received money he shouldn't have and knew I was filing a police report ( see screen shots attached to previous complaint ) and they again asserted that the entire incident was a violation of the terms of service and they were cancelling my account. 

Yet again, for a few hours my PayPal account was inaccessible. I again received multiple emails to confirm my identity, and, once again, the PayPal account operated as normal with no additional " service outages '' or email communications from PayPal since I picked up the Police Report from Dispatch on XX/XX/year>. 

Each and every interaction with PayPal since this occurred on XX/XX/XXXX has been nothing short of hostile, manipulative, intimidating and unethical both before and after speaking with the police at the further behest of the initial supervisor I spoke with around XXXX XXXX  on XX/XX/XXXX.

Company response to consumer: Closed with explanation