Consumer complaint received 2022-08-12 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — 
Company: AmeriHome Mortgage Company, LLC
State: GA

Complaint narrative:
Good afternoon! 

In XXXX of 2021 due to covid an hardship I was behind in my morgage but i recived my income tax ao I was able to make three payment and put my seld up to date. laiter that year I want to say 2 months latern I noticed that the account was still late a month, i called and the perosn on the phone said that they only had two payments, I told that person that can not be becasue the person who I spoke too when I made the last payment in XXXX told me that I was up to date when I did the three payments that month. so I checked with my two banks and the statements show that all three payments were done. so i called later and told them that the back shows all three payments. they wanteed me too faxx the bank statements which I did but first i kept calling and try to fix the payments and tried to email the bank statements as well and waited for answers which i didnt get. one time durin XXXX or before i did called them and a help agent said that the third payment was put into my escrow, which i didnt authorize to do because I needed to be up to date with my monthly payments, so he told me that he witll grt into it and fix the problem. later those months the account was sold to other norgage companies I remember it being XXXX XXXX XXXX morgage because I talked to them about the situation because it still showed me being late a month and i explained to the person of XXXX  XXXX that amerihome home morgage has to fix the problem with the third payment that was done. as of now XX/XX/XXXX they havent fixed it. the account is now with XXXX XXXX XXXX XXXX XXXX  and still has the same problem of being late for a month due to that payment. I have been waiting for an answer since I did talked, emailed and faxed the bank statements were it shows the thee payments that I did back in XXXX to Amerihome. so I called them today and the lady XXXX said that the three payment swere made and that two of the were to the monthly payments and one to escrow, when she told me this I said that the third one should not have been to escrow it should have been to the monthly payments since I was trying to get up to date and I told her that I haved explained this before. now they tell me that the payment were not acceptable by the bankc. and I said that I have the bank statemnts were it show that the payments have been talking out of my account and not been return at any time. and that I have been calling before to solve this problem that she says that can not fixx. she did give me an option of sending the papers again but this has been taking almost a year and they havent helped me enough. and i have been charged late fees from that time in XXXX up to this date which I should not be because I made my payment to be on time back in XXXX of 2021. 

Thank you for your time and your help The bank is Amerihome morgage their phone number is XXXX and my loan number is XXXX they she also said that they didnt have any records of me contacting them through out this year which is impossible that some one can leave a payment of a XXXX hanging around. so are they erasing their logs. also she said no record of fax

Company response to consumer: Closed with explanation