Consumer complaint received 2026-05-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: OH

Complaint narrative:
I was traveling home from military orders on XX/XX/XXXX, apparently some time in transit my Wells Fargo debit card information was stolen I can only gather by XXXX of some sort because I never lost my card. It wasn't until the following morning XX/XX/XXXX when I noticed text alerts from Wells Fargo saying " We noticed high risk activity on your card '' then another showing {$50.00} purchase declined. Knowing that I didn't make any purchases on my Wells Fargo card, I promptly logged in to my checking account and saw serval transactions totaling {$1500.00}, six at {$200.00} each, two at {$100.00} each and two at {$50.00} all to this XXXX as well as two separate deposits from XXXX one for {$680.00} and a second one for {$710.00}. I contacted Wells Fargo and had them close the card and issue me a new one, I made a claim disputing all the transactions from XXXX. Wells Fargo provided the provisional monies back in to my account. I called Wells Fargo back XX/XX/XXXX to make sure the claim is to include the deposits, and I made sure to tell them " I didn't bet the money, and I didn't win the money, I wanted my account to go back to how it was before XX/XX/XXXX with no XXXX. on XX/XX/XXXX Wells Fargo shows they removed one {$100.00} charge. XX/XX/XXXX I received a letter from Wells Fargo stating they researched my inquiry to credits to my account and they have removed the {$1300.00} from my account and to consider that claim closed. XX/XX/XXXX I received a letter from Wells Fargo stating that they researched in to my inquiry and from information I provided them, and " their '' investigation that the card was in your possession at the time of the claim was filed and during the time of the disputed activity. Well that's what I told them, my card information was stolen not the actual card. I told them to look through my entire history of banking with them since XXXX not once ever have I gambled, I don't gamble. the letter continued to say that due to the finding of the investigation, they are unable to honor my claim and they will be removing the provisional {$1400.00} previously credited to me XX/XX/XXXX and consider the claim closed. I made several phone calls only to get the run around to contact customer service, then the escalation team, who can't see it, then to XXXX who did the investigation who says " that since it's through Wells Fargo they have their " own '' visa rep not XXXX XXXX. No where does it show or can you get information on how to file an appeal for a claim Wells Fargo did little to investigate. Wells Fargo credit me back {$100.00} XX/XX/XXXX and as of today XX/XX/XXXX Wells Fargo has taken {$2800.00} from me. Wells Fargo removed the credit from the XXXX totaling {$1300.00} because ok you said you didn't win it, we'll removed it, but when I say I didn't bet anything with XXXX either, Wells Fargo says oh no no no You had your card and there's no way that some one some how stole your card information from a ghost tap or XXXX reader some way. so they removed {$1400.00} from my account on the XXXX .Making me a victim a second time, the first from the scum bag that used the contactless /RFID to steel my information and now a second time from Wells Fargo from removing the provisional credit AS WELL AS THE {$1300.00} CREDIT. Don't ever bank with Wells Fargo, you're money isn't safe with them!!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation