Consumer complaint received 2026-05-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: U.S. BANCORP
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Via Fax : XXXX U.S. Bank Cardmember Dispute XXXX Department Re : Formal Chargeback Dispute and Request for Reversal of Charges Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$2500.00} Dispute Claim No. : XXXX U.S. Bank Card Ending : XXXX Transaction Date : XX/XX/year> Amount in Dispute : {$2500.00} Merchant : XXXX XXXX XXXX XXXX. XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX XXXX FORMAL DISPUTE OF CREDIT CARD CHARGES, BREACH OF CONTRACT COMPLAINT, MISREPRESENTATION CLAIM, AND REQUEST FOR CHARGEBACK RELIEF To Whom It May Concern : I respectfully submit this formal dispute regarding the above-referenced credit card transactions processed by XXXX XXXX in connection with the purchase of its `` Automation Trading Strategies '' software and related services. On or about XX/XX/year>, I purchased XXXX XXXX 's automated trading software system for the purpose of generating passive income through algorithmic trading. The software and related materials were subsequently delivered electronically on XX/XX/year>. After delivery and installation, I discovered that the software failed to perform as represented by the merchant. Specifically, the software did not properly integrate, connect, or function with the trading platforms and systems represented by XXXX XXXX as compatible, including XXXX, XXXX, and XXXX-hosted trading environments. As a result, the automated trading functionality that was a material component of the transaction could not be utilized as advertised. Immediately upon discovering these deficiencies, I contacted XXXX XXXX representatives identified as XXXX and XXXX and requested a full refund. My request was based upon the software 's inability to perform as represented and the merchant 's advertised 60-Day Money- Back Guarantee. Despite timely notice and multiple requests, XXXX XXXX failed and/or refused to honor its refund commitment. FACTUAL BASIS FOR THE DISPUTE The disputed transactions are based upon the following grounds : 1. Goods and Services Not as Described The software delivered materially differed from the functionality and compatibility represented by the merchant prior to purchase. The software failed to operate as advertised and failed to provide the promised automated trading capabilities. 2. Defective and Non-Conforming Product The product supplied was not reasonably fit for its intended purpose and failed to perform the essential functions represented during the sales process. The inability of the software to properly connect and execute within the represented trading environment rendered the product substantially unusable. 3. Breach of Contract XXXX XXXX represented that customers would be protected by a 60-Day Money-Back Guarantee. After promptly requesting a refund due to the software 's nonperformance, the merchant failed and/or refused to honor its advertised guarantee, constituting a material breach of contract. 4. Negligent Misrepresentation and Deceptive Business Practices The merchant 's representations regarding software functionality, compatibility, reliability, and performance appear materially inconsistent with the product actually delivered. The circumstances raise substantial concerns regarding misleading representations used to induce the transaction. APPLICABLE CONSUMER PROTECTION LAWS I respectfully request that U.S. Bank evaluate this dispute under all applicable federal consumer protection laws and cardholder protections, including but not limited to : Fair Credit Billing Act ( " FCBA '' ), 15 U.S.C. 1666 et seq., which provides consumers the right to dispute billing errors and transactions involving goods or services that are defective, materially misrepresented, or not delivered as agreed. Truth in Lending Act ( " TILA '' ), 15 U.S.C. 1601 et seq., and Regulation Z, which provide protections for consumers disputing credit card transactions involving nonconforming goods and services. Federal Trade Commission Act, 15 U.S.C. 45, prohibiting unfair or deceptive acts or practices in commerce, including materially misleading representations regarding products and services. Consumer protection standards enforced by the Consumer Financial Protection Bureau ( " CFPB '' ), including requirements relating to fair billing investigations, consumer dispute rights, and protections against deceptive business practices. To the extent that the merchant represented functionality, compatibility, or performance that was not actually delivered, I respectfully request that these facts be considered in determining whether the disputed transactions qualify for chargeback relief and reimbursement. REQUEST FOR RELIEF Accordingly, I respectfully request that U.S. Bank : 1. Reopen and conduct a comprehensive investigation of Dispute Claims XXXX and XXXX ; 2. Reverse and permanently credit the disputed transactions totaling {$5000.00} ; 3. Preserve all rights and protections available under the Fair Credit Billing Act, Truth in Lending Act, Regulation Z, applicable card-network regulations, and consumer protection laws ; 4. Review all supporting evidence, including communications with the merchant, refund requests, screenshots, installation records, and marketing representations ; and 5. Provide written notification of the investigation findings and final determination. I certify that the information provided herein is true and correct to the best of my knowledge and supported by documentation available for review. Thank you for your prompt attention to this matter and for conducting a thorough and impartial investigation. Respectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX Supporting Documentation Included Credit card transaction records Merchant invoices and receipts Email and written communications with XXXX XXXX Refund requests submitted to XXXX and XXXX XXXX of software installation and functionality issues Marketing materials and representations Evidence relating to the advertised 60-Day Money-Back Guarantee Total Amount in Dispute : {$5000.00} Claim No. XXXX ( Card Ending XXXX ) : {$2500.00} Claim No. XXXX ( Card Ending XXXX ) : {$2500.00}

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation