Consumer complaint received 2025-07-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: GOLDEN 1 CREDIT UNION, THE
State: CA

Complaint narrative:
I have submitted complaint to CFBP stating that GOLDEN 1 CREDIT UNION has been participating in fraudulent activity regarding my LEGAL fiction name! This began in XXXX of XXXX. The abusing of consumer report of entity by reporting false, misleading, and inaccuracies. I a natural person and not a corporate entity, have sent Golden1 several different letters that are verified by a delivery receipt. Initial I was only questioning GOLDEN1 on how they extended credit to me and what type of consideration did they give when doing so. They failed to provide any answers instead they told me, we extend YOUR credit. I also asked if I have given my social security number to their company what is it that they have given in exchange, they also failed to answer such questions. From XXXX to XXXX of XXXX I spoke to several GOLDEN1 representatives, and have several recorded calls, where they show they are not informed or even versed in what I am asking them. So in XX/XX/XXXX I began sending time stamped letters and emails to GOLDEN1, all while cc ( ing ) cfpb, fdcpa, and fcra of what I was demanding. 

THIS WAS MY INITIAL ATTEMPT : : Notice of Violation of Credit Reporting and Demand for Correction Dear Golden 1 Credit Union, I am writing to inform you of an issue regarding the incorrect reporting of my vehicle loan on my credit report. The information being reported states that I owe a balance on the loan, but this is incorrect as the debt has already been paid through a * * promissory note * *. Under the * * Fair Credit Reporting Act ( FCRA ) * *, I have the right to ensure that my credit report is accurate and reflects only valid debts. Please correct the reporting of this account within * * 30 days * *. If the report is not corrected, I will be forced to escalate this matter. 

I demand that you cease and desist from further reporting of this inaccurate information and provide written confirmation of the correction. Any continued false reporting may lead to further actions, including * * legal recourse * * and filing a * * complaint with the CFPB * *. 
I look forward to your immediate attention to this matter.

GOLDEN1 CREDIT UNION failed to even acknowledge my letter.

I sent another one 15 days later this was the just of the letter : NOTICE OF BENEFICIAL INTEREST, DEMAND FOR PROCEEDS, AND RESTORATION OF CREDIT STANDING NOTICE TO AGENT IS NOTICE TO PRINCIPAL. NOTICE TO PRINCIPAL IS NOTICE TO AGENT. 
They golden1 still ignored me. And during the time I sent each letter I also complained HERE to YOU ALL @ THE CFPB In early XXXX I spoke to XXXX in the XXXX department and she stated she would be gathering all of the documents I needed but that NEVER happened. I ended up speaking to XXXX In under carry of the Bank he is the one that expedited the repossession of my vehicle. On XX/XX/XXXX I received a letter in the mail stating they were going to be repossessing my vehicle and that I had 7 days to reach out to them regarding this matter. On XX/XX/XXXX only 1 day after the letter they stole my vehicle from my mailing address and not my residence. On XX/XX/XXXX I sent another letter stating the restoration of my credit and violation of credit reporting. On XX/XX/XXXX I sent another letter : NOTICE OF BENEFICIAL INTEREST, DEMAND FOR PROCEEDS, AND RESTORATION OF CREDIT STANDING On XX/XX/XXXX several CEASE AND DESIST LETTERS were sent out to GOLDEN1 and it stated the following : This communication serves as a formal and legal CEASE AND DESIST DEMAND regarding the impending sale, transfer, or auction of my vehicle, which remains the subject of an unresolved lawful dispute and administrative notice. 
On [ XX/XX/XXXX ], you received a Notice to Agent is Notice to Principal placing you on notice of My beneficial interest in the underlying transaction ; Your failure to provide full disclosure as required under federal lending law, Your lack of rebuttal or cure as of todays date. 
Despite this, I was issued a Notice of Intent to Sell which amounts to an unlawful attempt to dispose of disputed collateral in bad faith and in violation of due process. 

You Are Hereby Ordered To : Cease and desist all further action related to the sale, auction, or transfer of the subject vehicle ; Freeze all disposition activity for a minimum of XXXX calendar days pending resolution of the legal and commercial dispute ; Acknowledge this notice in writing within XXXX hours ; Provide documentation of the current physical and legal status of the property. 

NOTICE OF LIABILITY : Continued actions to liquidate this property constitute willful conversion, fraud, and breach of fiduciary duty. You will be held personally and commercially liable for : {$50000.00} USD per instance of unauthorized conversion or sale ; {$10000.00} per ignored lawful notice ; All resulting legal and administrative fees. 
If the property is sold, auctioned, or reassigned while this dispute is active and unresolved, I reserve all rights to pursue full lawful remedy, including but not limited to : Emergency filings in civil court for a Temporary Restraining Order ( TRO ) ; Filing of a commercial lien under UCC Article 9 ; Submitting formal complaints to CFPB, California DFPI, and all applicable regulatory bodies.

You are expected to govern yourselves accordingly.

With all rights reserved, Without prejudice, UCC 1-308 / UCC 1-103 GOLDEN 1 still pretending not to be aware of such notices and STILL sold my PROPERTY! Golden1 also received a, NOTICE OF FINAL DETERMINATION AND COMMERCIAL INVOICE, that they ignored on XX/XX/XXXX. They continue to send statements on a said closed account I was NOT notified nor was I in agreement to the closing of these accounts. I have even submitted disputes on Experian regarding this issue and EXPERIAN has even failed to resolve the matter and they have failed to provide me with substantial evidence to what steps they used to investigate but still failed to correct account. 
I also placed a LIEN ON MY XXXX XXXX XXXX XX/XX/XXXX and that also was ignored

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation