Consumer complaint received 2024-01-08 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: TD BANK US HOLDING COMPANY
State: MN

Complaint narrative:
I opened my Target Credit Card in or around XX/XX/, when I was given an initial credit limit of {$300.00}. Since then, I have requested a credit limit increase multiple times, always calling in and speaking to a customer service representative because there is no way to request a credit limit increase online or through any other channels. Each time I call, the representatives all say exactly the same thing : accounts are reviewed monthly for credit limit increases, and I must update my household income in my Target Credit Card profile. By updating my income, my account will be reviewed monthly for a credit limit increase. First of all, it is deceptive and unfair to tell me that I need to update the income in my profile to be considered for a credit limit increase ; how many times in a year would my income -- or any customer 's -- income change on a monthly basis? This is an unreasonable and unfair expectation to require cardholders to update their income every month if absolutely nothing changes with their income. Second, my account has been opened for nearly two years, and I was using my Target Credit Card quite a lot for the first year to yearn and a half, responsibly either paying off the balance in full each month, or making more than the required minimum payment, but always making my payments on-time and with no issues concerning my payments being returned. In nearly two years, not once have I received a credit limit increase, despite my updating my income as required and always making on-time payments that have cleared my bank without issues. Because Target Card Services/TD Bank has no actual policy on credit line increases ; there is no way to request a credit limit increase online, over the phone or by mail or email ; because my purchases are often well over the {$300.00} credit limit I have on this card ; and because I have several other credit cards that not only give me far more cardmember benefits and rewards ; because I have never once received a limit increase in nearly two years with this account ; and because there is no value-add or incentive for me to use my Target Card based on all these reasons, I discontinued using my Target Card. As a result, I received the attached letter, dated XXXX XXXX XXXX, which states that my account will be closed because my account has been inactive for an extended period of time. I ceased using my Target Card when they, themselves, are refusing to raise my credit limit -- and I get far superior benefits from my other credit cards, whose credit limits are approaching {$30000.00} each. It's unfair, deceptive and abusive for Target Card Services/TD Bank to tell me to " keep my income updated, '' and then I do so, I used the card frequently and paid my balances responsibly and on-time, and in two years I have not once had my limit increased beyond the original {$300.00}. I assert that Target Card Services/TD Bank does not actually have a credit limit increase system in place, and that their requirements to receive one are deceptive, unfair and abusive.

Company response to consumer: Closed with explanation