Consumer complaint received 2025-02-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Dear CFPB Team, I am writing to formally request an investigation into multiple inaccuracies and questionable entries on my credit reports maintained by TransUnion, Experian, and Equifax. Several accounts contain errors or reporting inconsistencies that do not comply with the Fair Credit Reporting Act ( FCRA ) and other applicable credit laws, including but not limited to : Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ) Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5481 et seq. ) Section 1681b of the FCRA governing permissible purposes for credit reports Section 1681 of the FCRA defining responsibilities of consumer reporting agencies Section 6802 of the Gramm-Leach-Bliley Act addressing the protection of consumer financial information Furthermore, I reference the lawsuit filed by the CFPB against Experian and Equifax for systemic violations of the Fair Credit Reporting Act and other federal statutes. The findings in these cases highlight the persistent need for compliance and accurate reporting by consumer credit reporting agencies. 

Below, I have outlined the problematic accounts and the respective inaccuracies : XXXX XXXX  ( Account # : XXXX ) ** Reported as derogatory with a balance of {$590.00} across all three credit bureaus. 

Date opened varies slightly among reports, suggesting inconsistent data. 

This account should not have appeared on my credit report, as it does not belong to me. 

XXXX ( Account # : XXXX ) ** Listed as an unsecured loan with a collection/charge-off status. 

Past-due amount reported incorrectly at {$280.00} with conflicting payment statuses. 

This account does not belong to me and should be removed. 

XXXX ( Account # : XXXX ) ** Incorrect reporting as a collection account with an outstanding balance of {$810.00}. 

Date last active marked as XX/XX/XXXX, indicating this account should have fallen off my report per FCRAs seven-year statute ( 15 U.S.C. 1681c ( a ) ( 4 ) ). 

XXXX XXXX XXXXXXXX ( Account # : XXXX ) ** Reported as a charged-off account despite being closed due to inactivity. 

Balance of {$58.00} incorrectly marked as past due. 

This account should be removed due to reporting errors. 

XXXXXXXX XXXX ( Original Creditor : XXXX XXXX XXXX  XXXX. ) ( Account # : XXXX ) ** Incorrectly marked as a placed-for-collection account. 

Last payment information is inaccurate, with no payment reported when one was made. 

XXXX XXXX ( Account # : XXXX ) ** Incorrect reporting by all three bureaus with a past-due balance of {$97.00}. 

Disputed previously, yet still inaccurately listed. 

XXXX ( Account # : XXXX ) ** Erroneously listed as a collection/charge-off account for {$1200.00}. 

Date last active reporting conflicts with accurate data, causing unnecessary derogatory credit marks. 

XXXX XXXX XXXX ( Account # : XXXX ) ** Incorrect balance of {$440.00} reported as a charge-off. 

Account should not be listed as it was resolved. 

These errors and misreporting issues have negatively impacted my credit score and financial standing. Under the FCRA ( 15 U.S.C. 1681e ( b ) ), credit reporting agencies are required to follow reasonable procedures to ensure maximum possible accuracy of consumer information. Additionally, the Fair Debt Collection Practices Act ( 15 U.S.C. 1692e ) prohibits false or misleading representations in connection with debt collection.

I request that the CFPB investigate these discrepancies and ensure compliance by the credit bureaus, compelling them to : Conduct a thorough reinvestigation of each disputed account under 15 U.S.C. 1681i.

Correct or delete any inaccurate or unverifiable information pursuant to 15 U.S.C. 1681c-2.

Provide me with the results of their investigation and confirmation of corrections made.

Please provide confirmation of the receipt of this letter and updates on the investigation process. I can provide additional information and supporting documents if needed. 

Thank you for your prompt attention to this urgent matter. 

Sincerely, XXXX XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation