Consumer complaint received 2026-03-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: SOFI TECHNOLOGIES, INC.
State: IN

Complaint narrative:
As previously stated, in prior complaint and grievance, I XXXX XXXX, have been involved in being the victim of ongoing harassment, scamming and hacking at XXXX. To recap, under former management of XXXX, when XXXX XXXX was XXXX, I was a close friend of hers. I hereby now admit we engaged in conversation via XXXX party texting apps since XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX app. However as it was reported by XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX, we were not engaged in a physical intimate relationship. And also our contacts did not affect the professionalism of mine and XXXX XXXX tenant/manager relations, nor result in unfair/discriminatory actions against the above-mentioned tenants who filed complaints/grievances against myself or XXXX. Furthermore, I am willing, in event of an investigation, to release any and all records of communication between myself and former XXXX XXXX XXXX. Since XX/XX/XXXX I have been victim as well as XXXX, to lies, slander, hacking and scamming and mental and emotional abuse and discrimination via the abovementioned XXXX tenants, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX. This resulted in a XXXX XXXX notice to vacate/eviction to myself and my XXXX, XXXX XXXX, XXXX XXXX XXXX and also the scamming and hacking of financial accounts via XXXX XXXX and XXXX XXXX XXXX resulting XXXX XXXX losses for myself, Mother XXXX XXXX, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX well as XXXX XXXX XXXX XXXX XXXX XXXX out from him also being harassed by XXXX, XXXX and XXXX. Myself and my XXXX were being evicted on basis of criminal involvement, son accusations of abuse against my XXXX. I and my XXXX XXXX, and neighbors have called police, about the hacking, scamming, accusations and mental/medical emergencies this caused myself and my Mother, XXXX times since XX/XX/XXXX, and involved XXXX Police Department XXXX XXXX Police Department XXXX Indiana XXXX Police XXXX XXXX and XXXX XXXX XXXX Department XXXX XXXX and all concluded no XXXX or domestic disputes took place. Also I have never threatened, harmed or attempted to harm my accusers. XXXX XXXX XXXX discriminated against me on the basis I was mentally ill. I am not mentally ill, nor intellectually/developmentally impaired. I am willing to obtain all Police reports and medical records to prove this, and that the eviction attempt was slander, harassment and also discriminatory. I also am willing to release social security records disclosing my Cardipulmonary XXXX for which I am deemed XXXX. Since the takeover of XXXX XXXX XXXX and when XXXX XXXX became XXXX in XX/XX/XXXX, beginning in XX/XX/XXXX I have had my XXXX and XXXX repeatedly hacked by XXXX XXXX using aliases but his images and images of XXXX XXXX, impersonating her. They tried framing us as the scammers, and framing me as XXXX stalker and a XXXX predator, and labeling XXXX as my scammer. I have had them attempt filing my taxes, they forged a check mobile deposit into my account for {$1200.00}, and were investing and moving XXXX in my name, resulting in the closure/suspension of my XXXX, XXXX, XXXX XXXX and XXXX Bank XXXX XXXX numerous new debit card issues and on XX/XX/XXXX, they stole {$1000.00} of my XXXX check, resulting in me having to get a new account at Sofi with XXXX new debit card and number, as well as a new routing and account number. Also I am willing to provide bank records, as all this has been reported to Sofi, XXXX XXXX, XXXX and XXXX. I also not only reported this to the banks and XXXX abovementioned town XXXX XXXX and state police departments, but also to the Federal Trade Commission, XXXX XXXX XXXX. I am also, due to no action from XXXX XXXX XXXX, except unjust and discriminatory retaliatory actions, I am filing a complaint/grievance with Usda-Rd Multifamily XXXX as well. Also it was formerly reported XXXX XXXX, XXXX XXXX, has been heard and reported making XXXX threats, and on a fake fb page, threatened me with a XXXX over XXXX. XXXX has an active Felony probation violation from Domestic XXXX on Invasion of Privacy, and was a stalker, harassed of former XXXX XXXX XXXX. XXXX reported this to authorities, including XXXX. Nothing was done and XX/XX/XXXX she quit XXXX at XXXX due to this. I had to threaten XXXX for XXXX to get him to stop harassing her. He has even leaked and sent me provocative photos of XXXX. Not only had Police notified XXXX to handle XXXX bad conduct, but XXXX XXXX XXXX XXXX, daughter, home health nurse XXXX XXXX, has also reported XXXX XXXX threats. Also Moms former home health aide XXXX XXXX, heard threats and reported them to XXXX and to XXXX XXXX, district XXXX, who told XXXX, Usda does not require XXXX to do background checks. Also Moms home health aide nurse, owner of Caring XXXX XXXX XXXX, XXXX XXXX, reported XXXX to XXXX XXXX also. XXXX already had probation from a felony XXXX XXXX charge when XXXX and XXXX moved him into XXXX. And he also still has guns on premises as a felony on probation making threats. I am not the criminal, he is. Actually I was a XXXX and held XXXX in the lobby until this started and my reputation was ruined, which led to pain and suffering from having psychiatric evaluations for stress induced suicide ideation. Also, as for representatives who know of this, have given input on my behalf are XXXX XXXX, XXXX XXXX XXXX at XXXX XXXX, XXXX (? ) at XXXX XXXX, Case XXXX and Care Navigator and XXXX XXXX XXXX XXXX at XXXX XXXX XXXX XXXX for the Aged and XXXX Waiver for home Health. Former aide from Caring XXXX XXXX XXXX, XXXX XXXX, met XXXX XXXX, former resident, at her new residence, and she informed XXXX of how she moved from XXXX, due to feeling unsafe because of XXXX XXXX, and she had obtained photo proof that XXXX had went into her unoccupied apartment and used her phone, leaving photos of himself, which resulted in her being scammed out of {$2000.00}. XXXX XXXX informed former XXXX XXXX XXXX that she had an active investigation going with authorities in regards to this. My XXXX XXXX XXXX, XXXX XXXX, was attempted debit card scammed as well the day before me, on XX/XX/XXXX as well. This has been reported to XXXX Bank. Also XXXX XXXX was hacking and intercepting mine and XXXX XXXX messaging on both WhatsApp and signal app, as he obtained access through hacking the XXXX guest account while XXXX used it, then getting into her phone, and from there hacked her home wifi and stole her financial information, and hacked my wifi and stole financial info and hacked mine and XXXX XXXX XXXX XXXX. XXXX has no social media presence due to the hacking, stalking and scamming and XXXX harassment, and on XXXX she uses the XXXX now of XXXX, as she is hiding her identity and is afraid of him. When XXXX was XXXX, XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX, would lurk around corners and bushes and stare at her XXXX, and XXXX would stay in her office staring her down, until head see me and run. These men made XXXX so uncomfortable that she wore turtleneck and long sleeves all summer long. I was even forbidden by XXXX XXXX, to attend the XXXX XXXX XXXX XXXX party, where because I said dont worry about if Im going or not, she told me to go to XXXX. Also during the time of the first time they attempted scamming, I had to open a new bank account and had to move my check there. I had already turned in my rent check using the check from the closed account. So the bank returned the Check. In the mean time, I tried getting the check back before that happened, and I explained what had happened and gave XXXX the correct check. XXXX said I had already paid rent, as the returned check hadnt came back yet. So by the time XXXX got notice, I had to issue a XXXX check, a XXXX from the correct account to XXXX XXXX. XXXX had me restricted by then from paying with check. I could not for nearly a year pay by debit card, as XXXX incorrectly submitted my email address, so the portal stated nobody with my name lived at my apartment. She claimed she couldnt correct it, so Id have to pay by money order. XXXX admitted she purposely did this to protect me from the scamming situation. I had to pay someone gas money plus money order and atm fees just to get a money order to pay rent. Current XXXX XXXX XXXX corrected the email issue, but still XXXX says no checks, so I pay {$11.00} convenience fee to pay by debit. I am appealing not being allowed to pay by check and under the circumstances I believe I deserve my right to pay by check to be reinstated. Also, my a/c-heat unit has been full of and putting out XXXX mold, to XXXX XXXX I blow it out my nose in blue-black-green-grey bits. XXXX claimed XXXX said he cleaned it, which I know he did not. Since this I have had to have half my XXXX removed for pre-cancerous nodules, which I believe may have been caused by the mold. Not only are we expected to live in unsafe but also unsanitary conditions. And I maintain a very clean apartment. I am not trying to be a difficult tenant, but none of this should be happening to anyone here, and nobody here deserves to go through any of this. I care about all of my neighbors safety and wellbeing, and thats why Im doing this. Wednesday XX/XX/XXXX, an XXXX from XXXX XXXX XXXX department, XXXX, Indiana done a criminal police report in regards to the {$1000.00}, {$2.00} & {$3.00} unauthorized XXXX transactions, the {$1000.00} to a XXXX XXXX on XX/XX/XXXX, also the date i filed the initial dispute. The XXXX confirmed this was indeed a scam and unauthorized, and was filing order for sofi to be issued a subpoena of my records and their investigation by the XXXX XXXX Indiana XXXX XXXX Judge Honorable Justice XXXX XXXX to be reviewed by the XXXX XXXX XXXX Department, XXXX, Indiana. Also the reporting XXXX was stated he was contacting sofi customer service to note this action being taken. I also called and informed sofi on XXXX XX/XX/XXXX. Also due to the Civil nature of this Criminal matter, XXXX XXXX XXXX department, XXXX, Indiana contacted XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX confirming a police report was filed and an investigation and subpoena was being opened. XXXX XXXX XXXX Department, XXXX Indiana, and XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX can verify this was indeed unauthorized and I was scammed. I do not use an I phone XXXX, I do only log in in XXXX, Indiana using a XXXX Galaxy XXXX, and I do not use biometrics. I log in using passcode. I have indeed been scammed. Furthermore, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX has my documentation of this and we had a formal documented meeting on Thursday XX/XX/XXXX. XXXX XXXX XXXX is reporting this to Usda as a scam for an emergency hardship exception with rent. With all this proof and documentation, and me not having given out my info and me not knowing XXXX XXXX, as well as this being a well documented over year long civil/criminal issue involving threats, harassment, intimidation, slander, hacking and numerous scamming as well as stalking, with XXXX police reports and numerous management interactions over this, Sofi has XXXX proof this was unauthorized and I was scammed, and I should be refunded the {$1000.00}, {$2.00} & {$1.00} amounts that were unauthorized stolen from me. They left me {$180.00} of my XXXX check within XXXX minutes of me receiving this. I want my stolen funds refunded, and a new account for my remaining funds and it to be transferred to with a new account number, new checks and a new debit card for the new account. I have been a victim of identity theft and am being impersonated. This is also well documented. This deserves swift handling with dignity and integrity. XXXX XXXX property XXXX # ( XXXX ) XXXX. XXXX XXXX Indiana XXXX Department. ( XXXX ) XXXX. Thank you. As of XX/XX/XXXX sofi has denied my initial dispute, dated XX/XX/XXXX, my XXXX appeal dated XX/XX/XXXX and my XXXX appeal dated XX/XX/XXXX, denied on XX/XX/XXXX. I filed another re-appeal to the denied appeal of the appeal on XX/XX/XXXX to sofi. XXXX initially claimed i was victim of a romance scam. Now they claim i had an authorized person i gave information use my account for the XXXX. I did not give information to anyone. XXXX and XXXX XXXX wifi networks were hacked by XXXX XXXX and XXXX XXXX. They obtained access to my phone through this by duplicating my XXXX card. There they stole login and debit info to gain access to my account to perform unauthorized transactions using various vpn networks to mask their location.

Company response to consumer: Closed with explanation