Consumer complaint received 2025-07-15 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Bread Financial Holdings, Inc.
State: MD

Complaint narrative:
TransUnion has failed to fulfill its legal obligation under the Fair Credit Reporting Act to conduct a reasonable reinvestigation of the disputed information on my credit report. 

This is about the collection account being reported or pursued by your agency under the name XXXX XXXX XXXX XXXX XXXX XXXX regarding alleged debt. 

Debt account number : XXXX I exercised my right under 15 U.S.C. 1692g ( b ) and 15 U.S.C 1681 of the Fair Debt Collection Practices Act ( FDCPA ) and requested validation of this alleged debt in writing. As of todays date XXXX XX/XX/XXXX, the agency has failed to provide the legally required documentation to validate the debt. Specifically, they have not provided : A copy of the original signed contract or agreement bearing my signature ; Proof of the chain of custody of the debt from the original creditor to their agency ; A detailed accounting of how the alleged amount was calculated. 

The name and address of the original creditor. 

According to federal law, once a consumer disputes a debt in writing, the debt collector must cease all collection efforts until the requested validation is provided. The collection agency 's failure to validate the debt and continue collection activity ( including credit reporting ) violates this statute. 

If the consumer notifies the debt collector in writing... the debt collector shall cease collection of the debt ... until the debt collector obtains verification of the debt -- -- 15 U.S.C. 1692g ( b ) If the collection agency reporting this alleged debt to any credit reporting agency, they are considered a " furnisher '' of information under the Fair Credit Reporting Act ( FCRA ). Upon receiving notice of a dispute, they are required to conduct a reasonable investigation and cease reporting inaccurate or unverifiable information. Failure to do so violates : -- -- 15 U.S.C. 1681s-2 ( b ) Duties of furnishers of information upon notice of dispute. 

Immediate cessation of all collection activities on this account ; Removal of any reporting of this account from all consumer reporting agencies XXXX XXXX XXXX XXXX XXXX  ) ; Delivery of proper and complete debt validation as required by federal law, if you intend to continue collecting ; Failure to comply will result in a formal complaint being filed with : The Federal Trade Commission ( FTC ) The State Attorney Generals Office And may include a civil lawsuit seeking damages under 15 U.S.C. 1692k. 

Please respond to this request within the alloted time frame. Any further reporting or collection attempts without proper validation will be deemed willful noncompliance with federal law. 

CASE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) In this case, the consumer disputed a debt, but the collection agency continued trying to collect without properly verifying the debt. The court reinforced that under the FDCPA, a debt collector must stop all collection activities until the debt is properly validated. 

XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) If a debt collector fails to properly validate a debt according to the mentioned case law above the collection agency is in violation of XXXXXXXX XXXX XXXXXXXX ruling. 


THE ATTACHED DOCUMENT IS HOW THE AGENCY VERIFIED THE DEBT VALIDATION LETTER

Company response to consumer: Closed with non-monetary relief