Consumer complaint received 2024-04-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Getting a credit card — Application denied
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
I applied for credit with SYNCHRONYBANK and was denied access to credit based on discriminatory practices. It is unlawful to deny an applicant credit based on a credit report or credit score. I am applying for a credit card for livelihood purposes. You have the Fiduciary Obligation to do what is in the best interest of the beneficiary. Fiduciary Duty : When someone has a fiduciary duty to someone else, the person with the duty must act in a way that will benefit someone else financially. The person who has a fiduciary duty is called the fiduciary, and the person to whom the duty is owed is called the principal or the beneficiary. If the fiduciary breaches the fiduciary duties, the fiduciary would need to account for the ill-gotten profit. The beneficiaries are typically entitled to damages. 
The adverse action taken on my credit report by SYNCHRONYBANK violates the ECOA. As a consumer, I am protected under the Equal Credit Opportunity Act, which prohibits creditors from discriminating against applicants. I firmly believe that the decision to deny me credit was based on discriminatory grounds as SYNCHRONYBANK stated. I am requesting that you reverse the action and grant me a line of credit in the amount of {$5000.00} for the credit card applied for.

15 U.S. Code 1602 - Definitions and rules of construction ( f ) The term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment. ( g ) The term creditor refers only to a person who both ( 1 ) regularly extends, whether in connection with loans, sales of property or services, or otherwise, consumer credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required. According to UCC Laws you are denying me of my right to my securities and by law you are committing Trust Fraud. Which grants me the right for rescission of application ( UCC 2-721 ) and remedy for fraud ( UCC 2-720 ). As the original creditor, I extend credit to financial institutions such as SYNCHRONYBANK by providing personal information, including my Social Security card, in order to obtain credit. In return, SYNCHRONYBANK extends credit back to me in the form of a credit card. My application is a collateral security and I would like you to provide me all of the information and accounting regarding my security. If not, I will pursue further legal action. I believe there may have been a misunderstanding of my rights and the laws governing credit transactions. I assert my right as the original cardholder and holder in due course to initiate consumer credit transactions with your company.

I kindly request that you review my account and reconsider the adverse action taken. I urge you to provide a written explanation of the adverse action that was taken and to rectify the situation promptly. Additionally, I request that you update my credit report with accurate information reflecting the requested credit limit. IF YOU CHOOSE TO NOT EXTEND CREDIT TO ME, I DEMAND A RETRACTION OR RETURN OF MY APPLICATION, WHICH IS THE SECURITY TO ME. A LETTER OF RESCISSION OF APPLICATION AND A LETTER OF REVOCATION OF MY SIGNATURE IS ALSO ATTACHED. I appreciate your immediate attention to this matter and thank you in advance for your cooperation. Please feel free to contact me at the above Phone Number or Email Address to discuss this matter further. 
15 U.S. Code 1691e - Civil liability ( a ) INDIVIDUAL OR CLASS ACTION FOR ACTUAL DAMAGES Any creditor who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for any actual damages sustained by such applicant acting either in an individual capacity or as a member of a class. 
( b ) RECOVERY OF PUNITIVE DAMAGES IN INDIVIDUAL AND CLASS ACTION FOR ACTUAL DAMAGES ; EXEMPTIONS ; MAXIMUM AMOUNT OF PUNITIVE DAMAGES IN INDIVIDUAL ACTIONS ; LIMITATION ON TOTAL RECOVERY IN CLASS ACTIONS ; FACTORS DETERMINING AMOUNT OF AWARD Any creditor, other than a government or governmental subdivision or agency, who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for punitive damages in an amount not greater than {$10000.00}, in addition to any actual damages provided in subsection ( a ), except that in the case of a class action the total recovery under this subsection shall not exceed the lesser of {$500000.00} or 1 per centum of the net worth of the creditor. In determining the amount of such damages in any action, the court shall consider, among other relevant factors, the amount of any actual damages awarded, the frequency and persistence of failures of compliance by the creditor, the resources of the creditor, the number of persons adversely affected, and the extent to which the creditors failure of compliance was intentional.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation