Consumer complaint received 2025-09-26 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: WA

Complaint narrative:
CFPB Complaint Against JPMorgan Chase Bank To Whom It May Concern, I am filing this complaint against JPMorgan Chase Bank regarding the mishandling of a fraud investigation, biased conduct by the assigned investigator, and the impending closure of my business account despite my full compliance and submission of required documentation. I am personally connected to this account and therefore have standing to submit this complaint. 

Summary of the Issue Chase is in the process of closing my business account and classifying it as fraudulent without properly reviewing the evidence I submitted. The assigned investigator demonstrated bias and made discriminatory remarks regarding my age and my businesss international operations. These actions reflect a lack of fair and objective treatment in the investigation.

Background of Events 1. Investigation Initiated I was placed under investigation by Chase Investigator XXXX. 

During a call, she stated that I sounded young and therefore might be involved in fraudulent activities. She further questioned why my business receives funds and sends payments to XXXX, implying that international transactions were inherently suspicious. 

These remarks demonstrate personal bias and discriminatory assumptions rather than an objective, fact-based review. 

XXXX. Evidence Submission Because I was unable to fully explain my business operations verbally, I prepared detailed written explanations and case files showing exactly how my company operates. These included project files proving that my company performs legitimate client work. 

Within XXXX weeks, my team finalized these files. I submitted them through the Chase portal and directly to my banker. ( You will find the dates in the portals and the documents I summited ) Despite this, I received no acknowledgment from Chase confirming whether these submissions were reviewed. 

3. Fraud Claims The questioned transactions primarily stemmed from clients initiating chargebacks after contracts were canceled. 

I personally called Chases dispute line and confirmed on a recorded line that XXXX such contract had been terminated. I explicitly requested that the funds be returned, and Chase confirmed the request was marked in their system for investigation. Despite this, Chase continues to treat the matter as unresolved. 

XXXX additional claims were later filed by unreliable clients attempting to avoid payment obligations. I submitted documentation to show these were illegitimate. 

XXXX. Chases Response Despite my compliance, I was later notified that my funds were being moved into a check, indicating that Chase was preparing to close my account. 

After my initial call, I also informed my banker that I would summit more information so that he could forward it to the investigator. I have provided additional project details to demonstrate legitimacy. 

On XX/XX/XXXX, I received a text message that my account was at risk of closure and that I should call to stop it. When I did, I was told that my account would remain open because the investigation was ongoing. 

Despite this assurance, Chase still proceeded toward closure. At no point did the investigator personally contact me by phone, text, or email, even though my contact information is on file and verified in Chases system.

I filed a complaint against the investigator for mishandling my case, but Chase took no corrective action, did not reassign my case, and failed to follow up. 

Closing my account in the middle of an ongoing investigation, without warning, direct communication, or a proper review of the evidence I submitted, is unreasonable and procedurally unfair. 

Legal Concerns and Violations XXXX. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 et seq.

ECOA prohibits discrimination in any aspect of a credit or banking relationship on the basis of age, national origin, or other protected characteristics. 

By stating that I sounded young and questioning my companys transactions with XXXX, the investigator improperly allowed bias to influence Chases decisions. 

2. Title VI of the Civil Rights Act of 1964 Discriminatory practices in banking have been challenged under Title VI and similar state laws. The investigators remarks targeting transactions tied to XXXX raise concerns of national origin discrimination. 

XXXX. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ), 12 U.S.C. 5531, 5536 The CFPB prohibits banks from engaging in unfair or abusive practices. 

Closing my account while disregarding the evidence I submitted, and doing so in a discriminatory manner, constitutes an unfair and abusive act. 

XXXX. Banking Contractual Duties While Chases deposit agreements allow account closures at its discretion, banks must still act in good faith and comply with federal law. 

Mishandling my submissions, failing to reassign my case after I raised a complaint, and disregarding my documentation shows a breach of Chases duty of good faith and fair dealing.

Company response to consumer: Closed with explanation