Consumer complaint received 2024-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: CAPITAL ONE FINANCIAL CORPORATION
State: VA

Complaint narrative:
I called capital one yesterday at XXXX on XX/XX/year>. They had me on multiple long holds even though they said it was for two mins. She stated she was trying to see who to transfer me to. I informed her this is not my fist time calling to speak with the investigation dept at capital one. She then stated it was multiple departments I advised her who ever handles the cfpb or report to credit. she then stated capital one reports to credit AUTOMATICALLY. I asked her did they have customer service associates reporting to credit due to her response she stated no it is done automatically. ( I have this call recoded by the way to use for legal purposes because I am fed up with capital one ). She then took forever to get me transferred and had me speak with a supervisor who stated she was going to send a email to the department and that they would get back with me, She asked em what was the email bout I informed her capital one stated they needed my authorization to complete the investigation and thats why I was calling. she staten stated she was going to send a email to that dept and no one has called my back yet. This yet another stalling method capital one does as all my information was provided and they dont need permission to do an investigation! This was a stall tactic! SO AGAIN MY COMPLAINT IS This is In regards to the capital one response that was received. Capital one pretty much stalled when they sent out a letter and response supposedly wanting to verify it was me doing the dispute when they knew it was me doing the dispute because I called prior and spoke about the information being on my credit report and how it was wrong and misleading ( I have the conversation recorded ) this was prior to me even submitting a cfpb report which they can check here logs and see I called and they sent a letter stating how they were still going to report the account charge off monthly. This is googled information and a fcra law about misleading reporting. Misleading is multiple charge off reporting! Charge off are only done ONCE they do not report monthly at all. it reports the date it charged off and that still in charge off status since date of charge off NOT each month should not identify as a charge off. The second account was sold to a collection agency I already have that handed with them. The account starting XXXX this account is reporting the multiple charge off and late payments. So since you're listing what you're suppose to do you're also suppose to follow the fcra laws that apply tp this account and you're not. Per FCRA 15 USC 1681 A ( 2 ) ( A ) ( i ) -Exclusions- transactions are not included on the credit report. LATE PAYMENTS ARE A FORM OF A TRANSACTION. With late payments reporting to the credit report this is a direct violation of the FAIR CREDIT REPORTING ACT. 15 USC 1681 SECTION 604 A SECTION 2- Stated a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B- A creditor may not not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. As shown you are doing exactly just that.I disputed multiple times to XXXX for capital one which are the ones you received. In your response you stated " Capital One reports the account 's credit data to the credit bureaus and the credit bureaus decide how to use the information reported to them and each may use the information differently. Capital One has no control over what the CRAs do and do not report. '' You have to report correct information and when I spoke with XXXX they always say to contact you because when I dispute they send it to you and you verify that what they are reporting is correct even though its not! 
I WILL SHOW BELOW THEIR RESPONSE TO WHAT THEY SHOULD CARE ABOUT REPORTING INSTEA DOF SAYING ITS UP TO A CREIDT BUREAU WHEN EACH TIME I DISPUTE THEY SEND TO CAPITAL ONE TO VEIRFY THE INFORMATION! SO THEY NOT EVENT AKING TIEM OUT TO MAKE SURE ANYTHING IS BEING REPORTED CORRECTLY!

Company response to consumer: Closed with explanation