Consumer complaint received 2024-07-21 00:00:00
Product: Credit card — Store credit card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: PA

Complaint narrative:
My name is XXXX XXXX I am keeping reporting my this issues over and over to yall for years and months and ages and no resolve still yet I didnt open a account with yall everything time I dispute the account account with yall and yall say I open the account when I never did I never authorized a account with yall or sign no paperwork or did a signature with yall to open a account and to get a card with yall or did business with one yall service or vendor my picture id was lost and stolen and used for yall and and ssn was used and I never did a hand signature with yall or yall service or vendor or a electronic one online or by device with yall or service or vendor my informations was stolen and lost and used without my permission and my first name dont match on yall record it is XXXX not XXXX and account information is XXXX XXXX XXXX XXXX Pennsylvania XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pennsylvania XXXX XXXX XXXX XXXX XXXX XXXX Pennsylvania XXXX and credit card account number ending in XXXX dispute need to be reopen or investigative or reinvestigated or make into a new dispute for yall to investigate again and for any other accounts y'all open for no reason need to be disputed as unauthorized and fraudulent and charges disputes to {$0.00} because I am not responsible for this accounts and charges and dont open no new accounts for me when I didnt request it when I just report this issue as fraudulent unauthorized account open in my name without my permission and I want this to be favored in my end this is the last time I report this to yall I am tried of contacting yall about this and yall aint helping me next step I will take yall to XXXX XXXX XXXX and then take yall to court for a lawsuit if I have to after XXXX XXXX XXXX if yall dont favor this in my end etc And also please add this to the complaint please close this new account ending in XXXX and report it as fraudulent and also please have them stop giving me new accounts with new account numbers when I am not asking for a new account because I am reporting these accounts to yall as fraudulent when I didnt open them and please waive the the {$13.00} XXXX dont own to {$0.00} picture id attached below and fully close all the accounts as permanent without giving me a new account with a new account number when I didnt request a new account with a new account number and report them as fraudulent and waive the balance or past due balance to {$0.00} because I dont want a new account when I didnt sign up for XXXX with yall its is fraudulent etc.Also add this to my complaint I also need account number ending in XXXX dispute to be investigative again or reopen or redispute or make into a new dispute because I over a month now and a year now I keep telling yall I didnt sign up for a service with yall and I didnt unauthorize the payment or card in my name and the name dont fully match to my id it is XXXX XXXX not XXXX XXXX and my picture id was lost and stolen and ssn number was hacked and leaked and used without my permission and data leaked system hacked etc and attached is below.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation