Consumer complaint received 2024-09-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
This complaint is in relation to TransUnion. In relation to this complaint, it is not the first complaint that has already been filed with your company about TransUnion. This is information that has been ongoing for over a period of a year with TransUnion, as we have been trying for over a year to get these items removed from our ( my wife and I 's ) credit report. 
Moreover, the complaint issue is that TransUnion as a credit bureau is denying my wife, and I are rights as consumers as there is inaccurate information on both my wife 's credit report and my credit report regarding a XXXX XXXX and XXXX XXXX bankruptcies. In relation to TransUnion, there has not been any representatives within this credit bureau ( company ) that has been able to provide any type of answer relating to the " Improper Involuntary Bankruptcy Cases '', XXXX XXXX XXXX XXXX XXXX XXXX ) that does not belong on either of our credit reports due to the attorney 's firm and the United States Bankruptcy Court ( Courthouse ) erroneously mishandling the paperwork for both of these bankruptcies. ( Documents will be attached from these entities showing/stating this information. ) In addition, I have asked numerous times from different representatives within TransUnion that I have talked to, on how to upload supporting documents for these XXXX bankruptcies, the XXXX XXXX XXXX XXXX XXXX XXXXXXXX, but have never been able to receive any answer from TransUnion, as a person is not able to upload any documents to TransUnion and therefore, ( a person is forced to send the documents through the mail to make sure that TransUnion receives any type of documentation ). Thus, we have sent documentation to TransUnion twice as of now, to be able to get these bankruptcies removed from our credit reports. ( It has been sent twice now in sending the documentation to TransUnion - once in XX/XX/year> and the second time here now in XX/XX/year>, due to representatives from TransUnion deleting the document from the prior time that the documents were sent. ) Besides that, TransUnion has had this information for over a year, as they have been sitting on it and thus it has become a constant battle with them continuously for this time frame, by not removing the bankruptcies from our credit reports, a lot longer than the 30-days that they state that they work on items. Additionally, the representatives within their Special Handling Section/Dispute Department did not and/or has not done their " due diligence '' in regard to either XXXX of these bankruptcies, the XXXX XXXX XXXX XXXX XXXX, as they have not done the research that was needed to be done in relation to these " Improper Involuntary Bankruptcy Cases ''. Thus, making it very frustrating and annoying that TransUnion is denying our consumer rights on our credit reports. The supporting documents were sent to TransUnion - twice now because a representative within TransUnion deleted the documents from the first time ; however, the Special Handling Section/Dispute Department within TransUnion did not do any research into any of the documentation that was sent to them in XX/XX/year>. Furthermore, TransUnion is ignored the supporting documentation that has been sent from these bankruptcies ( within the first time that documentations was sent ) as I have received prior notices from TransUnion that they were not willing to remove these XXXX XXXX XXXX XXXX bankruptcies that have been stated as, " Improper Involuntary Bankruptcy Cases ''. ( As supporting documentation from the United States Bankruptcy XXXX has been provided showing ( stating ) that these bankruptcies need to be removed. ) Not only that but proving that TransUnion did not do any research into the surrounding information on either of these, the XXXX XXXX XXXX XXXX bankruptcies that was done on a fraudulent/erroneous basis with the attorney 's firm, My XXXX XXXXXXXX and XXXX within the United States Bankruptcy Courthouse . 

Besides that, I/we had this same ongoing issue with the credit bureau XXXX XXXX, however, we sent in the same documents that TransUnion has received and with the proper research that XXXX did, they have been able to remove the bankruptcies from our credit reports. ( Documents from XXXX have been attached to this complaint too. )

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief