Consumer complaint received 2024-10-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: Chime Financial Inc
State: TX

Complaint narrative:
I opened a Chime checking and savings. A few days later I started getting promotional links to email everyone on my contact list. I emailed 24 people including my daughter.

The promo link said " Join me on Chime and we will each get a {$100.00}. Terms apply.

I will attach an email and screenshot showing what we had to do and after 5 weeks of waiting now I am told that the promo was not for {$100.00} but only {$15.00} for my daughter only. I got {$0.00}.

1. My daughter XXXX XXXX to

whom I sent the link used it right away. She and I discussed it and she was aware of what to do. She did it immediately the same night and changed her direct deposit to send {$200.00} to her chime acct as per the details in the fine print. 2. She had a direct deposit as I did also - hers was for {$200.00}. and mine was for over {$2000.00}. 3. We both setup and used XXXX XXXX and   XXXX XXXX. This is false advertising when a company promises you {$100.00} and you do EVERYTHING in the fine
print only to be told sorry XXXX. 

I have the terms and conditions also as an attachment. 

Chime XXXX Chime Financial , Inc. All rights reserved. 
XXXX XXXX XXXX, XXXX XXXX, CA XXXX Please do not reply to this email. The account isnt monitored, and we dont want to miss hearing from you.

In order for the referring Chime member ( Referrer ) to qualify and receive the {$100.00} monetary referral reward and {$10.00} temporary XXXX  Bonus Limit increase, and for the referred person ( Referred ) to qualify and receive the {$100.00} referral reward, all of the following conditions must be satisfied : ( 1 ) Referrer meets XXXX  eligibility requirements and is part of the XXXX  Referral Incentive campaign ; ( 2 ) Referred has not previously opened a Chime Checking Account ( Account ) ; ( 3 ) Referred opens a new Account between XX/XX/XXXX and XX/XX/XXXX ; ( 4 ) Referred opens the new Account using the Referrers unique referral link ; ( 5 ) Referred receives in the new Account a Qualifying Direct Deposit within 45 calendar days of opening the Account ; and 6 ) Referred activates their physical Chime XXXX Debit Card within 14 days of receiving a Qualifying Direct Deposit. A Qualifying Direct Deposit is a deposit of {$200.00} or more by Automated Clearing House ( ACH ) that comes from your employer, payroll provider, gig economy payer, or benefits payer OR a deposit by Original Credit Transaction ( OCT ) from your gig economy payer. Bank ACH transfers, Pay Anyone transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as XXXX, XXXX XXXX or XXXX, mobile check deposits, cash loads or deposits, one-time direct deposits, such as tax refunds and other similar transactions, and any deposit to which Chime deems to not be legitimate are not Qualifying Direct Deposits. Members will not be enrolled in XXXX automatically. Referrer Members must qualify for XXXX and enroll manually through the Chime App in order to receive the temporary XXXX  Bonus Limit increase. Members may earn no more than {$50.00} in XXXX  Bonus Limit referral increase and may earn no more than {$1000.00} in monetary referral rewards per calendar year ( XX/XX/XXXX XX/XX/XXXX ). No members XXXX  limit may exceed. Any Referrer XXXX  Bonus limit increase referral reward will expire 184 calendar days from the Referred receiving a Qualifying Direct Deposit. Any earned XXXX Bonus Limit increases from this referral promotion in the Members bonus queue ( Bonus Queue ) not yet added to the Members XXXX limit ( due to the promotional limit cap ) will be added to the Members XXXX  limit on a rolling basis as the previously added XXXX increases from this referral reward expire. Once the temporary XXXX  Bonus Limit ends, Members may no longer earn XXXX increases on this referral promotion, however the earned XXXX bonuses in the Members Bonus Queue will not be lost. If an eligible Referrer loses XXXX eligibility, and the Referred completes the above conditions, the Referrer will receive the {$10.00} temporary XXXX  Bonus Limit increase referral reward only upon regaining XXXX eligibility. Referral rewards will generally be provided within two ( 2 ) business days after all the above conditions are met. The Referrers account must be in good standing in order to receive the referral reward. Referred individuals acknowledge that payment of any referral reward may result in the Referrers knowledge of the Referreds establishment of a new Account or enrollment in a product. Chime reserves the right to cancel or modify the terms of any referral promotion or terminate a member 's eligibility at any time with or without prior notice. Credits of {$10.00} or more will be reported on tax form 1099-INT for new members ( Referred ). If a Chime member receives certain monetary rewards that total {$600.00} or more in one year, this will be reported on tax form 1099-MISC as required for the Chime member. Banking services are provided by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Members FDIC. 

Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date. 

XXXX  for XXXX XXXX is an optional, no interest/no fee overdraft line of credit tied to the Secured Deposit Account. XXXX  on Debit is an optional, no fee service attached to your Chime Checking Account ( individually or collectively, XXXX  ). Eligibility for XXXX  requires {$200.00} or more in qualifying direct deposits to your Chime Checking Account each month.

Qualifying members will be allowed to overdraw their Chime Checking Account and/or their Secured Deposit Account up to in total, but may be later eligible for a higher combined limit of up to {$200.00} or more based on members Chime account history, direct deposit frequency and amount, spending activity and other risk-based factors. Your XXXX  Limit will be displayed to you within the Chime mobile app. You will receive notice of any changes to your XXXX Limit. Your XXXX Limit may change at any time, at Chime or its banking partners discretion. Although there are no overdraft fees, there may be out-of-network or third party fees associated with ATM transactions or OTC cash withdrawal fees at retailers. XXXX won't cover non card transactions, including ACH transfers, transfers, or Chime Checkbook transactions. XXXX  Terms and Conditions. 

To apply for XXXX XXXX, you must have received a single qualifying direct deposit of or more to your Chime Checking Account. The qualifying direct deposit must be from your employer, payroll provider, gig economy payer, or benefits payer by Automated Clearing House ( ACH ) deposit OR Original Credit Transaction ( OCT ). Bank ACH transfers, Pay Anyone transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as XXXX, XXXX XXXX, or XXXX, mobile check deposits, cash deposits, one-time direct deposits, such as tax refunds and other similar transactions, and any deposit to which Chime deems to not be a qualifying direct deposit are not qualifying direct deposits.

Out-of-network ATM withdrawal and over the counter advance fees may apply except at XXXX ATMs in a XXXX, or any XXXX XXXX XXXX XXXX XXXX ATM. Bank ranking and number of ATMs according to XXXX XXXX XXXX XXXX XXXX  XXXX. 

Round Ups automatically round up debit card purchases to the nearest dollar and transfer the round up from your Chime Checking Account to your Savings Account.

Chime is a financial technology company, not a bank. Banking services provided by XXXX XXXX XXXX XXXXXXXX, Member FDIC. The Chime XXXX  Debit Card is issued by XXXX XXXX XXXX XXXX. pursuant to a license from XXXX XXXX XXXX and may be used everywhere XXXX debit cards are

Company response to consumer: Closed with monetary relief