Consumer complaint received 2024-03-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Chime Financial Inc
State: OR

Complaint narrative:
At XXXX on XX/XX/24 I with the help of a chime agent named XXXX XXXX ordered a new card and secured my account denying all transactions following their instructions. 

By XXXX on XX/XX/24 my account was once again hacked and XXXX $ were removed in XXXX $ + increments. 

At XXXX on XX/XX/24 called chime immediately when I found the transactions. I was told as they were pending nothing could be done At XXXX on XX/XX/24 I filed a dispute for XXXX out of XXXX transactions as the XXXX had finally stopped pending At XXXX on XX/XX/24 my dispute was denied I requested in response to the email for the reason as to why on XX/XX/24 On XX/XX/24 at XXXX I was told it was still open when I called back after seeing the email from chime denying me I called back at XXXX and requested it to be reopened. 

At XXXX on XX/XX/24 I spoke with a supervisor who gave me a ticket number as she was unable to get the link to go through at this time she found my dispute still closed At XXXX on XX/XX/24 I spoke to a woman agent who sent me a link to upload more supporting documents to the rebuttal. 

At XXXX on XX/XX/24 received an email stating they could not receive the documents that way At XXXX on XX/XX/24 received a message that they were denying my dispute again. 

At XXXX on XX/XX/24 called and spoke with a supervisor named king who sent the cloud link again and I uploaded the documents. 

At XXXX on XX/XX/24 received denial reasoning stating it was due to sms override despite documentation showing that didnt occur and that I was following agent XXXX XXXX XXXX at that time to remove all fraudulent accounts accessing my account At XXXX on XX/XX/24 received email stating it once again XXXX received and XXXX email saying they were At XXXX an agent named XXXX emailed me stating XXXX couldnt receive them that way despite it being from a supervisor Called again at XXXX for the link to upload from a supervisor asked if she could stay on the phone to verify it was received she said she couldnt but to call back in XXXX after submitting or longer and someone can check Called back at XXXX XX/XX/24 and spoke with XXXX who transferred me to XXXX XXXX ( asked XXXX to spell her name XXXX refused XXXX She confirmed she saw all XXXX documents At XXXX on XX/XX/24 received an email stating I had XXXX to submit the documents or they would close the rebuttal Called again at XXXX XX/XX/24 asked for supervisor sat on hold for XXXX waiting hung up and called again Spoke to supervisor at XXXX on XX/XX/24 who stated I was yet again denied and unless I filed a police report it would be denied again and sent me the cloud upload link Filed police report at XXXX on XX/XX/24 and attempted to upload info to the document cloud received email that they can not receive it that way again. 

Things chime has asked me for : XXXX of my location at the time as the transaction occurred outside my location- gave them time stamped photos and the geo stamp putting me in XXXX and XXXX  AND purchases made in my town proof I worked that day - submitted time sheet proof of denial to unauthorized charges- submitted texts to verification number XXXX denying the charges

Company response to consumer: Closed with explanation