Consumer complaint received 2024-12-23 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Resurgent Capital Services L.P.
State: NY

Complaint narrative:
CFPB Complaint : Resurgent Capital Services Willful Violation of Privacy Laws Against a Federally Protected Consumer Subject : Resurgent Capital Services ' Intentional and Egregious Breach of Privacy Rights and Federal Law Complaint Summary : I am filing this complaint as a federally protected consumer against Resurgent Capital Services for their flagrant and deliberate violations of privacy statutes and consumer protection laws. Despite submitting a documented opt-out request in XXXX, Resurgent Capital has continued to illegally share my personal information with unauthorized third parties.

Their actions represent not only a blatant disregard for my rights but also an intentional exploitation of a federally protected status, which is shielded under various privacy laws and consumer protection regulations. This reckless and unlawful behavior must be met with immediate regulatory intervention and penalties.

Detailed Allegations : Breach of Federally Protected Consumer Rights : As a federally protected consumer, my right to privacy is explicitly safeguarded under laws such as the Gramm-Leach-Bliley Act, Privacy Act, and other statutes. Resurgent Capitals repeated and deliberate sharing of my personal data after my lawful opt-out request is a direct affront to these legal protections.

Willful Non-Compliance with Federal Laws : Resurgent Capitals failure to cease sharing my information after receiving my opt-out directive constitutes a gross violation of federally mandated privacy laws.

Their actions show a systemic failure or willful negligence to implement proper compliance measures to uphold consumer rights.

Harm Caused by Data Sharing : Personal and Financial Risk : As a result of their illegal actions, my data has been exposed to unauthorized entities, heightening the risk of fraud and identity theft.

Emotional and Psychological Distress : I have endured significant stress and anxiety due to their disregard for my privacy and their continued exploitation of my personal data.

Breach of Trust : Resurgent Capitals actions have irreparably damaged my trust in financial servicers.

Violation of Federally Protected Status : My status as a federally protected consumer amplifies the severity of their violations. Resurgent Capitals continued breaches demonstrate a conscious and deliberate disregard for the heightened protections afforded to individuals like myself under federal statutes.

Demand for Resolution : As a federally protected consumer, I demand the following actions to address this gross misconduct : Immediate Action to Cease Violations : Resurgent Capital must immediately halt all sharing, dissemination, and sale of my personal data to any unauthorized entity.

Accountability and Transparency : Provide a comprehensive list of all third parties with whom my information was shared after my opt-out request, including dates, purposes, and any agreements made.

Issue a formal acknowledgment and apology for their breach of my privacy rights and failure to comply with federal law.

Remedial Measures : Implement immediate safeguards and compliance protocols to ensure no further breaches of federally protected consumer rights occur.

Compensate me for the financial, emotional, and psychological harm caused by their illegal activities.

Regulatory Penalties and Oversight : I request the CFPB to conduct a thorough investigation into Resurgent Capital Services for widespread violations of privacy and consumer protection laws.

Enforce the strictest penalties, sanctions, and compliance orders to ensure accountability and deter future violations.

Declaration : As a federally protected consumer, I demand that my rights be upheld and that Resurgent Capital Services be held accountable for their willful and egregious disregard of federal privacy protections. The gravity of this violation necessitates immediate action by the CFPB to protect my rights and prevent further harm. 

Complainant Information : Name : [ Your Full Name ] Address : [ Your Full Address ] Phone : [ Your Phone Number ] Email : [ Your Email Address ] Signature : [ Electronic or Manual Signature ]

Company response to consumer: Closed with explanation