Consumer complaint received 2025-11-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: PNC Bank N.A.
State: IL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Email : XXXX Phone : XXXX XXXX XXXX XXXX PNC Bank Executive Customer Relations [ PNC Address ] CC : Consumer Financial Protection Bureau ( CFPB ) Subject : Formal Complaint Regarding Unexplained Account Closure To Whom It May Concern, I am writing to formally lodge a complaint regarding the abrupt closure of my PNC Bank account. On XXXX XXXX XXXX I was notified that my account had been terminated. When I requested clarification, I was informed that PNC has the right not to provide a reason. This response is unacceptable, both as a matter of consumer protection and as a reflection of systemic indifference to the rights of account holders. 

# # # Immediate Concerns- * * Access to funds : * * I require written confirmation of the balance and the method by which remaining funds will be returned. 
- * * Disruption of deposits : * * The closure has jeopardized direct deposits and bill payments, creating unnecessary financial instability. 
- * * Lack of transparency : * * PNCs refusal to provide even a general explanation undermines trust and accountability. 

# # # Broader Implications PNCs own * * Account Agreement for Personal Accounts * * explicitly reserves the right to close accounts at any time, with or without cause. While this may be contractually permissible, it leaves consumers vulnerable to arbitrary disruption. If the closure is tied to a * * Suspicious Activity Report ( SAR ) * *, federal law prohibits disclosure of details, but this secrecy effectively strips consumers of due process. 

This incident highlights a troubling pattern : banks exercise unilateral power to close accounts without explanation, leaving consumers stranded. For individuals already navigating bureaucratic delays in essential benefits, such as Social Security Disability Insurance ( SSDI ), the impact is compounded. The same government that tolerates endless delays in XXXX processing allows banks to operate with opaque discretion, eroding public confidence in financial institutions. 

# # # Requested Remedies 1. Written confirmation of the closure, including the date and balance at termination. 
2. Immediate release of remaining funds via cashiers check or direct transfer.

3. A written explanation, even if limited, of the grounds for closure.

4. Regulatory review by the CFPB to ensure PNCs practices comply with consumer protection standards.

# # # Regulatory Context The * * Consumer Financial Protection Bureau ( CFPB ) * * complaint process requires banks to respond within * * 15 days * * to consumer filings. Filing through the CFPB ensures that PNC must provide a written response, even if they continue to withhold specific reasons. This mechanism is one of the few avenues consumers have to demand accountability. 

# # # Conclusion I expect a timely response from PNC Bank and the CFPB. Silence or vague references to policy are insufficient. Consumers deserve transparency, accountability, and protection from arbitrary disruptions to their financial stability. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation