Consumer complaint received 2017-01-08 00:00:00
Product: Credit reporting — 
Issue: Unable to get credit report/credit score — Problem getting my free annual report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I went to the web site the federal government has to request my free copy of my credit reports from XXXX, XXXX and Equifax because I was contacted by XXXX about someone trying to apply for a credit card in my name. I received the reports from XXXX and XXXX and disputed some dis-information that XXXX had and they corrected it. Equifax sent me a letter telling me to provide more information like a copy of my social security card and a utility bill and I did that but I am opening up a complaint with you because while confirming their address online with the letter they sent to make sure I am not mailing something to someone who will defraud me, I noticed that a lot of people have had Equifax give them the run around and not give them their free report. I am very concerned that someone may have stolen my financial identity and done such a good job with Equifax that they do not think that I am who I am, live where I live and can prove it. If you would follow up and encourage them to do the right thing so that I can see if they have dis-information like XXXX did, I would really appreciate it. It is really sad that companies, whom I do n't know anything about, can collect identity and financial information about me, make mistakes and require me to verify their mistakes and then go through all of this to get them to fix the information they have about me. It is really sad that these companies make a profit doing this and it costs me so much time and worry. I wish the federal government was the only credit bureau that kept private information about citizens and that public or private companies were not allowed to do this. What with hackers and XXXX, XXXX and other spies around the world stealing our information, we need much better protection of our citizens and our personal financial and medical information. Our XXXX XXXX department should have a budget to do this and convert everything to their computers and shut down XXXX, XXXX XXXX and Equifax or hire all of their people and get control of their computers. Also, only XXXX citizens should be working for XXXX, XXXX and Equifax and this information should not be available overseas. Otherwise, what protection do we have that worldwide hackers and spies wo n't steal our financial or medical information and use it against US??? If you would help me get my free credit report from Equifax, I would really appreciate it. It is sad that I should have to go through this. The federal government has my social security number and I am attaching a utility bill. I mailed Equifax a copy of my social security card and the utility bill I attached to this complaint. Thank you for creating the CFPB. I really hope that this is the beginning of the federal government starting to protect our citizens on the internet and computers like our XXXX, XXXX, XXXX XXXX, XXXX and XXXX XXXX protect XXXX. XXXX has to include protecting citizens private financial identity and our private medical identify as well.

Company response to consumer: Closed with explanation