Consumer complaint received 2024-08-17 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX **TransUnion** po XXXX XXXX XXXX, PA XXXX Subject : **Dispute Regarding Inability to Obtain Consumer Report** Dear [ XXXXExperian/XXXX  ], I am writing to formally express my deep concern and frustration regarding the repeated difficulties I have encountered in obtaining my consumer credit report from your respective agency. As a consumer residing in the state of California, I am acutely aware of my rights under both federal and state law. Despite my numerous attempts to acquire my legally entitled credit report, I have been met with obstacles that are not only unjust but also potentially in violation of these laws.

**1. Violations of the Fair Credit Reporting Act ( FCRA ) : ** Under the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ), I am entitled to one free consumer credit report every twelve months from each of the major credit reporting agencies. Section 612 ( a ) of the FCRA mandates that upon request, a consumer is entitled to receive this report without any unnecessary delay. The act also emphasizes the importance of providing consumers with timely access to their credit information, particularly when inaccuracies or unauthorized inquiries may impact their creditworthiness. 
Furthermore, Section 609 ( a ) ( 1 ) of the FCRA requires that credit reporting agencies provide consumers with all information in their file at the time of the request, including the sources of this information. Failure to comply with this provision not only undermines the integrity of the consumer credit reporting system but also violates federal law.

**2. Violations of California State Law : ** As a resident of California, I am also protected under the California Consumer Credit Reporting Agencies Act ( CCCRAA ) ( California Civil Code 1785.1 et seq. ). Specifically, Section 1785.10 of the CCCRAA provides me with the right to obtain a free copy of my credit report annually. This section is clear in its stipulation that credit reporting agencies must comply with requests for consumer credit reports promptly and without unwarranted hindrances.

Additionally, Section 1785.15 requires that a credit reporting agency provide the consumer with all information related to their credit file upon request. The delays and difficulties I have experienced in obtaining my report may also constitute a violation of California Civil Code 1785.14, which mandates that credit reporting agencies must maintain accurate and complete records and provide access to consumers upon request.

**3. Legal Recourse and Obligations : ** Given the clear statutory requirements, the barriers I have faced in accessing my consumer credit report from your agency are not only frustrating but also potentially unlawful. Should these issues not be resolved promptly, I will have no choice but to consider all available legal avenues to ensure compliance with both federal and state laws.

**Conclusion : ** In light of the above, I hereby demand immediate and unimpeded access to my consumer credit report. I expect this request to be handled with the urgency and respect that the law requires. Failure to do so will leave me with no alternative but to pursue further legal action to protect my rights as a consumer.

I trust that you will address this matter with the seriousness it deserves. I expect a response within the timeframe prescribed by law. 

Thank you for your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX XXXX Phone Number : XXXX ] [ Email Address : XXXX -- -

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation