Consumer complaint received 2016-09-07 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker — 
Company: NATIONSTAR MORTGAGE LLC
State: CA

Complaint narrative:
I believed that the Consumer Financial Protection Bureau was instituted to be an arbitration between a consumer and a business. I have directed several complaints about the mortgage business and their practices. Over the years I have studied it by taking classes to increase my knowledge and understanding. My increase in knowledge has turned into the biggest disappointment in my life. Yes businesses can set up adhesion contracts, one-sided by luring a potential customer into it with lies and misrepresentations galore. The customer starts asking questions and basically with lies is told to pay, even when XXXX makes XXXX. You have no business asking those questions, you have no rights. One than finds out, may be there is an agency or law that will protect one. Again, the law is nothing but circular rhetoric which aids and actually seems to promote fraud. Laws are not followed, they favor those too big to fail and too big too jail. Our case, we do not need legal assistance ... .We understand that there is no law that will protect us from fraud from those who knowingly defraud us. Instead of creating a great society, there is a force that knowingly destroys society. Our case : Predatory loan ... .yes we could afford the loan, but were not informed, we trusted the loan officers, like we trusted school teachers and doctors. The broker made {$20000.00} We could have had a fixed loan. We never were informed about securitization. 
The loan was made XXXX XXXX ... ..XXXX it was securitized with the closing of the XXXX in and about XXXX XXXX, XXXX. The note and the Deed of Trust were separated. The DOT was recorded with MERS as the nominee for Nationstar and as Beneficiary. Never Mind no True sale was recorded to XXXX. Nationstar is the Lender on the DOT. To become part of the XXXX, the XXXX was not followed ( their own rules with the Security Exchange Commission ) and there is no clean chain of title. As a matter of fact, not even the Deed of Trust was assigned ( Not only once, but twice ) to XXXX Bank as Trustee 8 and 10 years later in the county Recorder 's Office. Again an assignment is the culmination of a TRUE SALE. ( 8 and 10 years later and twice ) When I found out the fraud, we were subject to harassment of the new Servicer with add on fees, corporate fees, escrow fees ( we had paid them and it was not in our contract. They were up to date ) monthly calls ... .Yes at times I made double payments ... Basically I finally said, if you do not give me the information about who I have to pay and what contract we follow, I am opting out of this one sided contract. Yes, because of harassment and easily spotted illegalities, we decided to stop paying. Neg. amount due, Interest payment only and interest and principle were all the same ... .a mathematical impossibility. The interest deductible also did not add up. 
Five months later, the " debt buyer '' Nationstar ( XXXX ) came in, taunting they were the servicer, welcome. We know that insurance was paid after 90 days. We disputed the debt and nationstar proceeded to try to collect under the guise of being the servicer for XXXX Bank. XXXX XXXX we received a letter that XXXX Bank is the owner of the Note ( It is a security, and the note and security can not exist together ) and less than two weeks later we received a letter that Nationstar is the owner of the Note ... ..fast forward ... ..Yes Nationstar showed the CFPB an assignment, copy and not registered that they indeed were the owner of the note. This assignment again should be the culmination of a True Sale. In one of their letters of half validation ... .it indeed indicated a new loan, no cash. 
XXXX XXXX, Nationstar without sending the required notification filed a substitution of trustee in the County Records making XXXX the Trustee. The NOD was filed on the XXXX XXXX website, but not the the Substitution of Trustee. Our house will

Company response to consumer: Closed