Consumer complaint received 2025-10-08 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: CREDIT ACCEPTANCE CORPORATION
State: LA

Complaint narrative:
XXXX XXXX XXXX XXXX ( XXXX minutes ago ) to me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Louisiana XXXX XX/XX/XXXX Credit Acceptance XXXX XXXX XXXX XXXX XXXX MI XXXX Subject : Dispute of Repossession Report Request for Investigation and Resolution Dear Sir/Madam, I am writing to formally dispute the repossession entry on my credit report related to the account referenced below. I request that you investigate this matter and provide verification of the repossession, as I believe it is inaccurate or unlawful based on several factors. Additionally, I believe this repossession is being reported beyond the time allowed under the law and should be removed from my credit report. 

Account Information Account Number : [ XXXX ] Vehicle Description : [ XXXX XXXX ] Date of Repossession : [ XX/XX/XXXX ] 1. Violation of UCC 9-610 : According to UCC 9-610 , when a secured party like Credit Acceptance repossesses property , it must dispose of it in a commercially reasonable manner. If this repossession was conducted in a way that was not fair, reasonable, or in accordance with state laws governing repossession procedures, it may not be legally valid. I request that you provide evidence that the repossession was carried out in a commercially reasonable way and in compliance with the relevant laws.

2. Fair Debt Collection Practices Act ( FDCPA ) 1692 : Under the FDCPA, you must follow certain guidelines regarding how debt collection practices, including repossession, are conducted. This includes providing proper notice and adhering to the timeline for repossession. I ask that you provide proof that I was given adequate and timely notice of any missed payments and the intent to repossess the vehicle. If proper notification was not given, then the repossession may be deemed unlawful under this statute.

3. FTC Act 45 Unfair and Deceptive Practices : Under the Federal Trade Commission Act, any unfair or deceptive acts in debt collection, including repossession, are prohibited. If the repossession was performed in a manner that was misleading, harassing, or deceptive, it could be in violation of these standards. I am requesting that you provide all records and documentation that support your claim of the repossession, including proof of my missed payments and any correspondence that was sent to me prior to the action being taken. 

4. Failure to Provide Itemized List of Personal Belongings : As per standard repossession procedures, I am entitled to an itemized list of any personal property that was left in the vehicle at the time of repossession. To date, I have not received any such list. Please provide me with a detailed inventory of all items that were left behind, as required by law.

5. Failure to Provide Deficiency Notice : In addition, I have not received a deficiency notice after the repossession, which would outline the remaining balance owed after the sale of the vehicle ( if applicable ). As required by law, I am entitled to this notice to understand any remaining obligations on my part. Please provide me with a copy of the deficiency notice or a statement outlining why one was not issued.

6. Outdated Reporting of Repossession on Credit Report : The repossession in question is now too old to still be reporting on my credit report. According to the Fair Credit Reporting Act ( FCRA ), negative information such as a repossession can only be reported for a certain perio. I request that you verify the date of the repossession and ensure that it is no longer being reported if the statutory reporting period has expired.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation