Consumer complaint received 2024-12-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
To Whom It May Concern, My name is XXXX XXXX, and I am contacting you regarding an unauthorized hard inquiry that LIGHTSTREAM ( Bank ) initiated on my credit report, dated XX/XX/year>. I did not authorize this inquiry, nor have I ever applied for credit or initiated any relationship with your organization. 

Under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681b ( f ), it is unlawful for any entity to access a consumers credit report without a permissible purpose. Since I have neither provided consent nor engaged in any transactions with LIGHTSTREAM ( Bank ) that would justify this inquiry, this constitutes a violation of the FCRA.

FCRA Violations : 15 U.S.C. 1681b ( f ) Prohibits unauthorized access to a consumer 's credit report without explicit authorization or a legitimate business purpose.

15 U.S.C. 1681n Allows for statutory damages of up to {$1000.00} per violation, in addition to punitive damages for willful noncompliance.

15 U.S.C. 1681o Provides for recovery of actual damages caused by negligent noncompliance. 
The unauthorized inquiry by LIGHTSTREAM ( Bank ) has negatively impacted my credit report, potentially affecting my ability to secure credit and leading to undue stress and inconvenience.

My Demands : Immediate Removal of Inquiry : I demand the removal of the unauthorized inquiry from all credit reports where it appears.

Compensation for Statutory Damages : In accordance with the FCRA, I am entitled to {$1000.00} as statutory damages for this violation. I am willing to accept this amount to resolve the matter amicably. 
Agreement with Non-Admittance Clause : I am open to signing an agreement where LIGHTSTREAM ( Bank ) does not admit to wrongdoing, provided that my demands are met in full. 
Notice of Litigation Costs : Should LIGHTSTREAM ( Bank ) fail to resolve this matter within 30 days, I will have no choice but to pursue legal action to enforce my rights under the FCRA. If litigation becomes necessary, I will also seek recovery of actual damages, statutory damages, punitive damages, and attorney fees. Below is an estimated breakdown of litigation costs that your organization may incur : Litigation Expense Estimated Cost Attorney Fees ( Pre-Trial ) {$10000.00} - {$15000.00} Court Filing Fees {$500.00} Discovery Costs ( Depositions, etc. ) {$5000.00} - {$7500.00} Expert Witness Fees ( if applicable ) {$3000.00} - {$5000.00} Travel and Miscellaneous Expenses {$2000.00} Total Estimated Litigation Costs {$20000.00} - {$30000.00} By addressing this matter now, LIGHTSTREAM ( Bank ) can avoid the unnecessary expense of litigation and potential reputational harm. 

Correspondence Request : For privacy and security reasons, I request that all correspondence regarding this dispute be conducted exclusively via email at XXXX. I do not feel safe corresponding by phone or traditional mail. 

Supporting Documentation : Enclosed, please find : A copy of my government-issued identification for verification purposes. 
A copy of the relevant credit report showing the unauthorized inquiry by LIGHTSTREAM ( Bank ).

Resolution Timeline : Please confirm receipt of this letter and respond with a resolution within 30 days of receiving this dispute. If no resolution is reached within the specified timeframe, I will escalate this matter as outlined above. 

I trust LIGHTSTREAM ( Bank ) will address this matter promptly and in good faith to avoid further complications. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation