Consumer complaint received 2024-09-24 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: FIRST NATIONAL BANK OF PENNSYLVANIA
State: MD

Complaint narrative:
Where to begin with this bank?! I have experienced nothing but problems since I closed on my home in XX/XX/XXXXXXXX  and now feel as though I made a catastrophic mistake by taking out a mortgage with this scam of a bank. The problems and issues that I have experienced are deliberate, willful, heinous, erroneous, deceptive, and malicious. Less than 30 days after closing on XX/XX/XXXXXXXX  I had to sign an updated closing disclosure without rationale and to make matters worse on XX/XX/XXXX, I received an alert from XXXX that my mortgage principal balance increased from {$320.00}, XXXX to {$320.00}, XXXX ( i.e. {$1000.00} increase ) without rationale/or justification. Because of this, I completed some additional research and discovered in XX/XX/XXXX my mortgage principal balance reflected on my ( XXXX ) XXXX XXXX XXXX  statement was {$320000.00} however, the mortgage principal balance reported to XXXX was {$320.00}, XXXX resulting in a balance difference of {$750.00}, in XX/XX/XXXX the mortgage principal balance ( i.e. statement balance ) reflected on my XXXX statement was {$320.00}, XXXX but the mortgage principal balance reported to XXXX was {$320.00}, XXXX resulting in a balance difference of {$640.00}, in XX/XX/XXXX the mortgage principal balance reflected on my XXXX statement was {$320.00}, XXXX but the mortgage principal balance reported to XXXX was {$320.00}, XXXX resulting in a balance difference of {$1.00}, XXXX. This is proof that they are inflating the amounts reported monthly to a federal agency/credit bureau ( i.e. XXXX ) to establish financial limitations ( i.e. credit score constraints ) relative to freedoms associated with stability after completing one of the largest purchases in my lifetime ; with the overarching goal to profit long term through fraudulent activities achieved by reporting inaccurate balances and in turn refusing to correct blatant errors completed by humans ( i.e. bank employees ) ; which is a direct violation of the ( FCRA ) Fair Credit Reporting Act, for example. After discovery of the information listed above, I reviewed my mortgage payment history that was reported to XXXX only to discover that in the month of XX/XX/XXXX, XXXX reported a payment was not made however a payment was extracted from my XXXX XXXX Checking Account on XX/XX/XXXX in the amount of {$2.00}, XXXX within the 16-day grace period. A 16-day grace period is granted/and warranted to consumers who have loans through the United States Department of Housing and Urban Development . While onsite at a physical branch in XXXX, Maryland I decided to report my findings and was instructed to file a dispute with XXXX, which produced no results. Seemingly enough, my mortgage principal balance decreased significantly to {$32.00}, XXXX. Because I did not get the results which were warranted, I decided to file a ( XXXX XXXX XXXX XXXX XXXX XXXX i.e. XXXX Complaint # : XXXX ) complaint against XXXX in XX/XX/XXXX ( i.e. XX/XX/XXXX ) because they repeatedly violated the ( FCRA ) Fair Credit Reporting Act by fraudulently reporting incorrect mortgage principal balances and then proceeded to REFUSE to correct the issues that I surfaced as a consumer. My XXXX complaint was closed fraudulently under the pretext of consumer failed to respond which ultimately resulted in me contacting the XXXX XXXX and corresponding with XXXX XXXX, XXXX. Fast forward to XXXX, on XXXX/XXXX/XXXX I indicated during a phone call that I hated XXXX as a bank because I had recently discovered that my monthly mortgage amount had increased based on {$2600.00} which is an increase of {$100.00} which I was not aware of until I received a letter stating that I owed {$100.00}. This randomly triggered an investigation internally, and in turn a letter was sent to me via USPS stating that my concerns were being investigated and a resolution would be provided within 15 business days. Based on these new findings in XXXX, I completed some additional research and discovered that I have been charged a late fee of {$100.00} since XX/XX/XXXX even though, agents within the mortgage collection department at XXXX have insinuated and stated several times during multiple calls that they would/and had the ability to waive the late fee which ultimately was partially true. I further discovered that the late fees applied to my account fluctuated each month from {$100.00} to {$310.00}. For example, in XX/XX/XXXX there was a late fee amount of {$310.00} which is XXXX times the standard late fee charge of {$100.00} ( i.e. XXXX x XXXX = {$310.00} ). This is a prime example of mortgage fraud which XXXX has committed to completing just to make a profit as their banking products/and services do not suffice/or compare in correlation to other banking products/and services offered by competitor banks. As of XX/XX/XXXX, the late charges on my account are now {$630.00}. Until I received the letter that I owed {$100.00}, I was not aware that XXXX had completed their annual financial analysis in XX/XX/XXXX because no other alerts or information in writing were sent to me and they merely listed the annual financial analysis as a loan statement with no differentiators associated to alert that changes were being made associated with my loan. To make matters worse, since the origination of my loan, XXXX  have repeatedly refused to provide me with my escrow account number and I recently discovered that my escrow account number is the same as the mortgage account number. I have no access to my escrow account and have no real way to control/and monitor the amount of money in this specific account to ensure that the bank is using the funds being deposited appropriately and must trust that the money within this account is being used for the purposes it is intended for. After calling repeatedly an agent within the mortgage department finally explained that my mortgage increased because of county taxes and homeowners insurance. As of XX/XX/XXXX, XXXX is currently reporting to XXXX that my mortgage principal balance is {$320.00}, XXXX which is incorrect ; per usual, however, seemingly enough they managed to report my new updated mortgage amount of {$2.00}, XXXX. As of XX/XX/XXXX, my mortgage principal balance is {$320.00}, XXXX which is {$3.00}, XXXX less than what is being reported to XXXX. To date, I have submitted complaints against XXXX with the XXXX XXXX XXXX United States Department of Housing and Urban Development, and with XXXX which has resulted in no significant changes as this bank feels as though they are above the law. If correction does not occur, I will be proceeding to sue this bank for mortgage fraud, discrimination, fraudulently using federal funding to entrap consumers, specifically XXXX XXXX  who have chosen to purchase property in underserved communities, in conjunction with deliberate willful, malicious, and heinous actions that directly violate federal banking and consumer laws. Credit Reporting as of XX/XX/XXXX : [ XXXX ] XX/XX/XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX No Balance Reported_XXXX XXXX - {$32.00}, XXXX XXXX - $ XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX No Balance XXXX XXXX No Balance Reported_May XXXX - $ XXXX XXXX Amount Unknown_XXXX XXXX - {$320.00}, XXXX. [ XXXX ] XX/XX/XXXX- {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX XXXX - {$320.00}, XXXX ( Payments reported to this credit bureau were reported correctly, however the mortgage amount fluctuated between $ XXXX $ XXXX ). [ XXXX ] XX/XX/XXXX Payment Reported ( {$2.00}, XXXX ) XXXX XXXX Payment Reported_XXXX XXXXXXXX Payment Reported_XXXX XXXX No Data_XXXX  XXXX Payment ReportedXXXX XXXX Payment ReportedXXXX XXXX Payment Reported_XXXX XXXX Payment Reported_XXXX  XXXX No DataXXXX XXXX No Data_XXXX XXXX Payment Reported_XXXX  XXXX Payment Reported_XXXX XXXX Payment Reported ( Loan balance reported as of XX/XX/XXXX is {$320.00}, XXXX and the monthly principal balance was not reported and instead credit reporting markers such as current terms met were used along with the monthly payment amount of {$2.00}, XXXX ).

Company response to consumer: Closed with explanation