Consumer complaint received 2026-07-02 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: I.C. System, Inc.
State: DC

Complaint narrative:
I am disputing a collection account for {$7300.00} that IC System opened on XX/XX/XXXX for an alleged debt to XXXX XXXX XXXX XXXX. I previously had a basic virtual mailbox account with Mailbox Forwarding at a Florida address while living abroad from late XXXX to late XXXX. After I moved back to the U.S., I updated my mailing addresses with the senders who had used that Florida address and no longer relied on that service for regular mail. I still had the service after then due to auto-billing. I keep all billing emails and in XX/XX/XXXX, XXXX XXXX emailed me that if I did not update my billing information within 60 days we will have to close your account. That email created an expectation that unresolved billing issues would cause service to stop relatively quickly. I have since been informed by IC System that XXXX XXXX autocharged my XXXX XXXX card until some point in XXXX, when a charge declined. These claims are too long ago to check XXXX bills online for XXXX. After autobilling supposedly stopped in XXXX, I did not receive any emails, invoices, statements, or billing notices from XXXX XXXX for additional amounts allegedly owed between XXXX and XX/XX/XXXX, and I was not using the Florida address as my mailing address during that period. I first learned of any alleged large balance when IC System contacted me in XX/XX/XXXX and I saw the IC System collection tradeline on my TransUnion report. IC System states that XXXX XXXX claims I owe from XXXX through XX/XX/XXXX due to not cancelling the service and that approximately XXXX envelopes were stored over those years. This does not make sense given my limited actual use of the address ( primarily XXXX ) and my understanding that XXXX XXXX discards marketing and junk mail under its terms of service rather than storing it indefinitely. I have requested validation. IC System has provided an accounting that lists the number of envelopes they say are stored by month, but they have not provided the envelopefront images and arrival alerts that XXXX XXXX service normally supplies, nor detailed peritem dates and storage charges. Without images of the envelopes, it is impossible to verify that any mail is in storage in my name or that the mail is not marketing mail. Mailbox Forwarding has not provided any itemized documentation ( for each envelope : date received, scan image, and storage charges applied ) or copies of all invoices, statements, and notices sent for this alleged debt. No notices were received by me by email or mail. Not did I receive new mail notices. See attached example. I have attempted to resolve this directly with Mailbox Forwarding via their online ticketing system, since they do not offer customer support by phone and the numbers listed on the BBB site do not connect. I opened a support ticket on XX/XX/XXXX, and as of today I have not received any response from XXXX XXXX. I also currently can not log in to any Mailbox Forwarding account ; IC System has stated that autobilling stopped in XXXX and that I do not have an active account. Public records reinforce my concern. The Better Business Bureau shows that XXXX XXXX has an F rating, including multiple complaints where consumers report surprise collection notices years after they stopped using the service, and failures by the company to respond to those complaints. Other review sites like XXXX XXXX describe similar experiences with unexpected large balances and unresponsive support. My situation is consistent with this pattern : no meaningful use of the service for years, no contemporaneous billing or notices from XXXX, and then a collection demand for {$7300.00} plus a claim of XXXX stored envelopes.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation