Consumer complaint received 2026-01-27 00:00:00
Product: Debt collection — Credit card debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Trident Asset Management, L.L.C.
State: TN

Complaint narrative:
This complaint concerns materially inaccurate and misleading credit reporting in violation of the Fair Credit Reporting Act ( XXXX XXXX. XXXX ). 
Trident Asset Management XXXX is furnishing information to consumer reporting agencies that is neither accurate nor complete. Specifically, XXXX is reporting this account as placed for collection while simultaneously reporting itself as the original creditor. An account can not be both an original creditor account and a third-party collection placement at the same time. This reporting is factually inconsistent and materially misleading. 
Tridents own written correspondence ( attached ) states that the original creditor is XXXX XXXX XXXX  and that the debt is currently owed to XXXX XXXX XXXX XXXX XXXX, confirming that Trident Asset Management XXXX is acting solely as a third-party debt collector. Despite this admission, XXXX continues to report itself as the original creditor on my credit report, which is inaccurate. 
In addition, XXXX has illegally re-aged this account. The tradeline is being reported as opened on or about XX/XX/year>, despite the underlying XXXX XXXX XXXX account originating significantly earlier, as shown by the attached billing statements. Re-aging a debt misrepresents the true age of the account, artificially extends the negative impact on a consumers credit report, and is prohibited under the FCRA. Furnishers are required to report the correct date of first delinquency and XXXX not reset or advance the aging of a debt. 
XXXX previously responded to a CFPB complaint by focusing on FDCPA notice requirements and indicating that the account would be marked as disputed. However, marking an account as disputed does not cure inaccurate creditor status, improper re-aging, or other materially misleading reporting. The response failed to address the FCRA violations raised. 
This account was the subject of a prior CFPB complaint ( XXXX XXXX. XXXX ). Despite being placed on notice of the inaccurate reporting, Trident Asset Management XXXX has continued to furnish the same materially misleading information, including false original creditor designation and improper re-aging. This complaint concerns ongoing and unresolved FCRA violations. 
Because the reporting is fundamentally inaccurate and misleading, correction is insufficient. I am requesting full deletion of this tradeline from all consumer reporting agencies, as Trident Asset Management XXXX has failed to demonstrate lawful and accurate reporting as required by the Fair Credit Reporting Act. 
Attached documentation includes Tridents written correspondence identifying the true original creditor and debt owner, credit report screenshots showing conflicting creditor status and re-aged account information, and XXXX XXXX XXXX billing statements demonstrating the true age of the account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation