Consumer complaint received 2026-03-29 00:00:00
Product: Mortgage — VA mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: United Shore Financial Services, LLC
State: AZ

Complaint narrative:
Pack in XX/XX/XXXX at XXXX I sent them {$3000.00} and you know I caught up to my payments which I could I've send a lot of money to them every month whatever I could send and always more than what my mortgage payment was at some times you know it was just I was I was what was this on a hardship program with him and I paid I paid them you know what I mean and I don't understand why they're doing this to me I got proof I mean I have to go through my phone I have to go to my bank statements which is on my phone and take pictures and send them to you I do not want to sell my house I want to keep my house I want lower payments and they keep going higher and I thought it was a fixed rate and I don't understand this I do not want to sell my house I don't want to lose my house I don't want to put my house in foreclosure nothing like that I don't know what they're talking about I'm not in default I don't want to lose my house I want to keep my house I live in my house this is my home I want to keep my home I might not know that sometimes I don't understand how to feel things out correctly sorry if I might have made a mistake and push it wrong button somewhere or something but I don't want to sell my house I don't want to lose my house I don't want the foreclosure on my house no way in the XXXX do I want to do that I want to keep my house and just blow a payments every month I have paid the money I have never I mean like I went behind a little but I paid everything and every time I just don't know how to send all these I got to go through my phone I made every payment every month yes I was behind and I think it was XXXX or something or XXXX but I made those payments I caught up I caught up with you check all the records they have I caught up to everything and I paid everything I'm not behind I I don't know how to prove to my phone because it's asking me and take picture but I get back on my phone to my bank account if I can send you the rest of my payments I said I've said I'm not behind any I send all my payments in every month I sent money to try to make it look like I don't know what I'm doing but I know what I'm doing every month I make payments I have made payments to check my bank account check the records I have everything here a few of them I sent in the mail because they because of their shenanigans but I paid it I have paid another thing is that my tribe is sent {$300.00} and that's not even on the record of it yet I got to go to My tribe to get them the check they sent them but wake home send the money from XXXX XXXX her name is XXXX who is helping me and she was on the phone with them they told her how much they sent and they said that's all I owed I didn't know anymore she's going to send more money and they said no this covers everything you can call and ask the XXXX XXXX will tell you they have records cuz they took all the records I have and we talked to discuss it on the phone with them her name is XXXX

Company response to consumer: Closed with explanation