Consumer complaint received 2026-04-21 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
CONSUMER FINANCIAL PROTECTION BUREAU ( CFPB ) FORMAL ENFORCEMENT COMPLAINT TO : CFPB XXXX XXXX XXXX XXXX XXXX XXXX XXXX RESPONDENTS : Wells Fargo Bank , N.A . ( Servicer ) & XXXX XXXX ( Investor ) PETITIONER : XXXX XXXX ( Record Title Owner ) REPRESENTATIVE : XXXX XXXX ( Forensic Auditor/SME ) LOAN # : XXXX DATE : XX/XX/XXXX I. PRELIMINARY STATEMENT : THE MANUFACTURED DEFAULT SYSTEM This complaint details a coordinated effort to strip a frontline COVID-19 XXXX XXXX of her home through Accounting Fraud, Data Falsification, and Identity Theft. As of XX/XX/XXXX, Fannie Mae representative " XXXX XXXX admitted that the investor is relying on fraudulent data pointsspecifically a fabricated " Ghost Call '' and siphoned " Suspense Accounts '' to deny federally mandated CARES Act protections. II. FORENSIC AUDIT FINDINGS : THE " SHAM '' TIMELINE Fraudulent Inducement ( XX/XX/XXXX ) : Wells Fargo ( XXXX : XXXX XXXX. ) coached the borrower into a default by stating she " must be 30 days past due '' to receive help. This created a premeditated " Gap Month '' in XX/XX/XXXX. The XXXX Poison Pill : By starting the forbearance on XX/XX/XXXX, the bank ensured the borrower hit a XXXX delinquency on XX/XX/XXXX. This was a tactical strike to trigger an automated " Ineligible '' status for the Payment Deferral promised by XXXX : XXXX XXXX. The XX/XX/XXXX " Ghost Call '' : Wells Fargo fabricated a phone log claiming the borrower requested a modification. In reality, the borrower was on the bank 's portal making a payment ( Exhibit E ). Suspense Siphoning ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX Rep : XXXX admitted that five consecutive full payments made by the borrower went " poof '' into Unapplied Funds/Suspense Accounts. This was used to manufacture a " partial payment '' delinquency in XX/XX/XXXX ( Violation of 12 C.F.R. 1026.36 ). III. CIRCULAR FRAUD & TITLE LAUNDERING Per the Foreclosure Ownership Summary, Wells Fargo intended to act as the Lien Holder, the Bidder, and the Post-Auction Owner ( XXXX ). The Identity Fraud : Respondents have willfully defied a Superior Court Name Change Decree for 410 days. The " Vesting '' Scam : By refusing to update the " Record Title '' to XXXX XXXX, the Respondents are attempting to transfer title from a legally defunct non-person ( " XXXX XXXX '' ) to themselves. This is Title Laundering via the public record. IV. ADMISSION OF REGULATORY DEFIANCE On XX/XX/XXXXXXXX XXXX XXXX XXXXepresentative XXXX stated, " We are not laws, only guidelines. '' This is an explicit admission that the Investor and Servicer believe they are exempt from Georgia State Law ( O.C.G.A. 44-14-162.2 ) and Federal RESPA mandates. Following this admission, the Respondents terminated all communication, citing the borrower 's mention of seeking legal counsel. V. MANDATORY ADMINISTRATIVE REMEDIES & DEMAND FOR RESOLUTION Due to the extreme nature of the fraud and the bad-faith obstruction of the foreclosure process, the Petitioner demands the following : FULL DISCHARGE & PAYOFF OF THE MORTGAGE : As the Respondents have corrupted the " System of Record '' to the point of forensic irreparable harm, the Petitioner demands the full satisfaction of the mortgage lien ( {$0.00} balance ) and the immediate recording of a Cancellation of Deed to Secure Debt in XXXX XXXX XXXX PUNITIVE DAMAGES FOR CONTEMPT ( {$200000.00} ) : A sanction of {$500.00} per day for the XXXX willful defiance of the Superior Court Decree . This is a penalty for the professional defamation and " Identity Theft '' performed against a licensed RN. COMPENSATION FOR FORENSIC AUDITING ( {$110000.00} ) : Immediate payment to XXXX XXXX for XXXX hours of Subject Matter Expert ( SME ) auditing at a rate of $ XXXX. This fee represents the labor required to dismantle the " Circular Fraud '' and " Suspense Siphoning '' that the bank 's own internal auditors failed to report. RECOVERY OF " SUSPENSE '' FUNDS : Immediate refund of all siphoned payments made from XX/XX/XXXX to XX/XX/XXXX that the bank admitted went into " Unapplied Funds. '' PERMANENT INJUNCTION : A permanent bar against Wells Fargo or XXXX XXXX ever acting as a " Winning Bidder '' ( XXXX ) on this property due to unconscionable Self-Dealing. VI. CONCLUSION The " Administrative Sham '' described by Fannie Mae and Wells Fargo is not an error ; it is a business model designed to manufacture defaults to seize equity. I am requesting an immediate Cease and Desist order against the XX/XX/XXXX sale while the CFPB and XXXX perform a criminal referral of these siphoning practices.W

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation