Consumer complaint received 2026-04-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem with additional add-on products or services — 
Company: Hanwha QCells USA Corp
State: CA

Complaint narrative:
It's a XXXX. The owner of the system is claiming they are just the bank and have no authority to cancel my contract they now refer to as an application. They claim they don't own the panels till XXXX. The XXXX status is creating a hardship in getting quotes for removal and restoration as well as quotes for structural damage. They keep referring me back to the installer that committed countless acts of fraud. Claiming only the installer can cancel. I have asked for assistance for months with no help. My evidence consistently is ignored. I've already filed a complaint with the XXXX and it has been referred to investigation. Enfin however does not care. Enfin has already stated they will not fund if the plans don't match the contract. However they already have proof my plans exist no where. They already have the proof they did unpermitted work and then lied on the permit they pulled a month later. They have been complacent in their partner installers fraud and refuse to intervene. Fraud at inception, lien threat, installed wrong plans I never saw but now discovered XXXX months ago they match the contract numbers perfectly, installers fix was unpermitted work. Although originally I was told I would receive an entire new agreement and production numbers. That has never happen. Instead it was over a month later after their supposed fix and me insisting on a permit. They then try getting me to sign and owner builder permit. I refused next day they pull a permit completely lying on the scope of work. I have no documentation other than my pictures of the large move from the installers mess up. By law I should have a full detailed list of all the work they did. Now there is structural damage. XXXX plans I never seen installed. Those plans installed incorrectly under tree, during this ordeal XXXX 's XXXX team said their investigation found no wrong doing. By then my XXXX complaint and XXXX got XXXX XXXX to admit they installed plans wrong also plans I never seen and under a tree. They then take back the XXXX threats. Again no help from XXXX. I had to do this, and send proof to XXXX the installer admitted finally to the mistake. I was then told I would have new production information and to disregard my agreement. That never happen I've never signed a thing because I've been told for months it's takes time. That is a lie, it takes XXXX minutes to produce those numbers. I was lied to by the sales rep completely lying about my production numbers from the very beginning. Only now has that been discovered. Given since XXXX I thought the XXXX numbers were wrong due to the shade. No they're way under because my system can not physically produce what I was promised. I've never been given a single change order why because it gives me the right to cancel. Promised through text XXXX. I question the numbers on the contract was completely lied to thinking I would only be paying for 90 % at XXXX. No that's not even correct I'm paying for XXXX and only guaranteed 90 % of that! I never signed up for any of this. Enfins lack of help and consistently pushing me to XXXX is preditory lending practices.

Company response to consumer: Closed with explanation