Consumer complaint received 2019-08-31 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Incorrect information on your report — Account information incorrect
Company: Texas Guaranteed
State: CA

Complaint narrative:
My government loans were sold to XXXX XXXX in XX/XX/XXXX by government. XXXX XXXX Harrassed me with phone calls, threats, fraudulent charges. They separated my Stafford loan and my perkins loan and charged over 30,000 to my loan debt. They then sold my loan to XXXX. XXXX harassed me and added over 10,000 dollars in fees to my account. They then continuously called and put my loan under forbearance over 7 times. I accrued over 15,000 in more illegal charges. XXXX damaged my credit by stating I owed monthly payments of 7,000 dollars and was delinquent over 90 days. They then lost a settlement for illegal practices and illegal tactics and I recieved 2 settlement checks that were not close to the damage they had created on my account. In XX/XX/XXXX they sold my account to Texas guaranteed loan company. I accrued again over 15,000 dollars in collection charges. My loans should be protected by my original promissory note and contract with the federal loan companies but they too didn't follow the contract. Not one if these companies have provided me with my original loan contract or promissory note although I have asked for documentation repeatedly. I was told by XXXX  that they will ruin my credit and that they will make sure they ruin my life. They sold to TG. Texas guaranteed loan company has charged late fees, collection fees, interest and penalties to my account. In XX/XX/XXXX, I was applying for a mortgage loan. I called TG because the loan underwriter for the mortgage loan needed a payment amount to my student loans to decide if i qualified for a loan. I called TG and informed them that I had a 3rd party loan underwriter on the line and needed to know my payment amount. They refused to answer and continued to ask me if I was ready to pay now and what amount my payment would be now. 
They refused to answer any questions and harassed me for information during the whole conversation. They would not disclose a payment amount. The third party underwriter witnessed this conversation and could not believe that TG was allowed to practice these illegal tactics. Because the underwriter witnessed the interaction, and agreed it was illegal and ethically wrong to do this, they granted me a mortgage loan of XXXX dollars. In turn, Texas guaranteed loan company hired Trellis company to start garnishing my wages with my employer. I AM A XXXX XXXX! They currently have garnished over XXXX dollars a month for over a year and a half now. They have ruined my credit. Trellis has repeatedly stated that my loan payments are over 7000 dollars a month. They are not. My wages are being garnished by Trellis! However, my credit report shows my account is closed with XXXX, TG, and both companies show a charge off. But they also show negative credit delinquent statements on a monthly basis impacting my credit miserably. XXXX XXXX has conveniently NOW disappeared from my credit report completely. Trellis on a monthly bases shows my account closes and opens and they charge XXXX dollars on my account then the following month they charge XXXX dollars and show garnished wages on my credit report. They then, close my account the following month and show that my account is charged off but delinquent. The damages these companies have done to me and other loan holders is unethical and illegal. I have recieved payments for the illegal practices I have endured.The payments are nowhere close to the damage they have caused to my loan accounts. I HAVE NEVER RECIEVED DOCUMENTATION WITH MY ORIGINAL PROMISSORY LOAN AGREEMENTS. Their fraudulent charges and fees have never been taken off of my account. They have created a loan amount that has tripled in amount because of their illegal actions. My garnished wages of XXXX monthly do not even pay {$100.00} toward my principal loan amount. The garnish wage amount goes to collection fees and interest. The damage and harassment done to me is ethically inhumane and has not been stopped regardless of all the evidence of illegal practice committed by these loan companies. They continue to illegally affect my credit report with fraudulent negative comments on reports. These companies have no one holding them accountable or monitoring their overall illegal actions. TRELLIS is now collecting garmishment payments and still continously adds negative remarks to my credit. XXXX taken from my check is not enough damage done to me, they still add non existing payments and negative remarks to my credit report. 
They are ignoring policies and committing illegal infractions even dealing with federal student loan holders. Please help me and stop these companies from continuously robbing people and ruinning lives. Please!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation