Consumer complaint received 2025-12-24 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: U.S. BANCORP
State: CA

Complaint narrative:
I am filing a complaint because US Bank denied my business, XXXX XXXX XXXX, XXXX, for business credit and placed a hard inquiry on my personal credit report without my authorization. I was not informed, either verbally or in writing, that applying for business credit would result in a hard pull on my personal credit. 

Under FCRA 604 ( a ), a financial institution must have a clear and verifiable permissible purpose before pulling a consumers personal credit report. I did not authorize a personal hard inquiry for this business application, and US Bank has not provided any documentation, signed authorization, or disclosure showing that I consented to this inquiry. 

Additionally, my business was denied credit, but I did NOT receive an ECOA-compliant adverse action notice, which is required by federal law. Under the Equal Credit Opportunity Act ( 12 CFR 1002.9 ), a lender must provide : A written notice of denial The specific reasons for denial The name and contact information of the company providing the credit decision A notice of the right to request further information within 60 days US Bank failed to provide the legally required notice or explanation outlining why my business credit was denied. 

Furthermore, because the credit application was for my business, not my personal finances, a personal hard pull should NOT have been performed unless I explicitly authorized it. At no point did US Bank : Present me with a personal credit inquiry authorization form Notify me in writing of a personal hard pull Obtain my signature or electronic consent Provide clear disclosure about the impact on personal credit My business, XXXX XXXX XXXX, XXXX, was denied credit, but the bank has refused or failed to : Provide documentation supporting the decision Provide proof of permissible purpose for the inquiry Provide the required adverse action notice Explain whether the decision was based on personal or business credit factors US Banks actions constitute violations of both the FCRA and the ECOA, and I am requesting CFPB investigation and enforcement. 

DESIRED RESOLUTION I request the following : A written adverse action notice explaining why my business credit application was denied ( ECOA requirement ). 

Proof that I authorized a personal hard inquiry OR confirmation that no authorization exists.

Removal of the unauthorized hard inquiry from all credit bureaus.

A full explanation of US Banks business credit underwriting criteria as required by law.

Confirmation of whether my personal credit was improperly used in determining the denial. 

Assurance that US Bank will update internal procedures to comply with FCRA and ECOA requirements. 

If US Bank can not provide proof of my authorization for the personal inquiry, it should be immediately deleted from my credit reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief