Consumer complaint received 2025-05-26 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Notice to repossess
Company: WELLS FARGO & COMPANY
State: ND

Complaint narrative:
Summary : I am caught in a dispute involving a cashiers check issued by my bank to pay off my vehicle lease. The funds are missing, and neither bank involved is taking responsibility for locating or returning them. I am now being threatened with repossession, despite assurances to the contrary, even though the missing funds are not my fault. 

Details : On XX/XX/year>, my bank, XXXX XXXX, issued a cashiers check in the amount of {$20000.00}, made payable to XXXX XXXX, for the purpose of paying off my leased vehicle. The check was sent to XXXX XXXX XXXX ( XXXX ). 
However, the check was made payable to XXXX XXXX ( a dealership ), not XXXX XXXX XXXX. Despite the discrepancy, XXXX deposited the check into their account at Wells Fargo. After the deposit, Wells Fargo identified the payee mismatch and reversed the funds. XXXX XXXX XXXX then shredded the original check and requested that I obtain a new cashiers check, claiming the original funds were returned and my bank now holds them. 
However, XXXX XXXX  has not received the funds back and can not locate any returned deposit. I am now being asked to send new funds for the same transaction, without any proof that the original money was successfully reversed and credited back. 

Timeline of Events and Follow-Up : On XX/XX/year>, I joined a three-way call with XXXX XXXX Services and XXXXXXXX XXXX XXXX XXXX XXXX confirmed during the call that the funds had not been returned to their account and asked XXXX to contact Wells Fargo directly for further investigation. 


During that call, XXXX assured me that I would not be at risk of repossession and promised an update the following Monday. 


However, as of XX/XX/year>, I have not received a call back. Instead, XXXX sent written correspondence stating that I owe the remaining balance and have 10 days from XX/XX/year>, to return the vehicle to the dealership a direct contradiction of the prior assurance. 


On XX/XX/year>, XXXX XXXX  suggested waiting 30 days from the date the cashiers check was deposited ( XX/XX/year> ) to allow time for the funds to return, in case of a delayed reversal. 


However, that time has now passed, and no funds have been returned. The check remains unaccounted for. 



What I Am Requesting : Immediate confirmation from XXXX XXXX XXXX that my vehicle will not be repossessed while this issue is under investigation. 


Proof from Wells Fargo or XXXX of the reversal, including the date, amount, and destination account of the returned funds. 


Assistance from XXXX XXXX  in formally tracing the cashiers check and recovering the original funds if returned. 


A full pause on payment demands or collections activity until the original transaction is resolved or officially declared unrecoverable with documentation. 



Background Information : Issuing Bank : XXXX XXXX XXXX XXXX  : Wells Fargo ( on behalf of XXXX XXXX XXXX ) Payee on Check : XXXX XXXX Cashiers Check Number : XXXX Amount : {$20000.00} Original Check Issue Date : XX/XX/year> Check Deposit Date : XX/XX/year> Account at Wells Fargo the funds were deposited into : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation