Consumer complaint received 2026-05-27 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: General Motors Financial Company, Inc.
State: TX

Complaint narrative:
I am filing this complaint against GM Financial regarding its continued reporting and attempted collection of an alleged repossession deficiency balance that remains unsupported, incomplete, and unverifiable despite multiple disputes and requests for documentation. This matter involves GM Financial account number XXXXXXXX XXXX XXXX XXXX XXXX related to a XXXX XXXX XXXX, XXXX XXXX. The vehicle was repossessed in XX/XX/XXXX. After the repossession, GM Financial began reporting an alleged deficiency balance of approximately {$17000.00} on my consumer credit reports. Due to concerns regarding the accuracy and legality of the reported balance, I submitted written disputes and requested documentation substantiating the alleged deficiency balance and repossession procedures. In response, GM Financial only provided generic account records, including : A copy of the retail installment sales contract Payment history information A balance/deficiency summary However, GM Financial failed to provide the critical documentation necessary to substantiate the alleged deficiency balance or demonstrate compliance with post-repossession requirements. Specifically, GM Financial failed to provide : Notice of Intent to Sell the vehicle Notice of Sale/disposition Proof that any legally required notices were mailed or delivered Date of disposition/sale of the vehicle Sale price obtained for the vehicle Auction records or disposition records Documentation demonstrating that the disposition was commercially reasonable A complete post-sale accounting explaining how the alleged deficiency balance was calculated Despite failing to provide documentation substantiating the reported deficiency balance, GM Financial continues furnishing this account and balance to consumer reporting agencies. I believe GM Financial failed to conduct a meaningful or reasonable investigation into my disputes and instead merely reaffirmed previously reported account information without addressing the core issues raised. At no point did GM Financial meaningfully respond to the disputed deficiency calculation, provide documentation supporting the disposition of the vehicle, or provide evidence demonstrating compliance with applicable repossession notice requirements. As a result, GM Financial continues reporting information that is incomplete, inaccurate, and unverifiable. I am requesting that the CFPB investigate GM Financials handling of this account and require GM Financial to either : Produce complete documentation substantiating the alleged deficiency balance and demonstrating compliance with all applicable repossession notice and disposition requirements ; or Cease reporting and remove the account, deficiency balance, and associated negative reporting from all consumer reporting agencies if the information can not be fully substantiated. I also request that GM Financial be required to conduct a proper and reasonable investigation into the disputed reporting rather than relying on generic account records that do not validate the alleged deficiency balance. Thank you for your attention to this matter.

Company response to consumer: Closed with explanation