Consumer complaint received 2020-11-06 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX, TX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX XX/XX/XXXX Ref : CFPB Complaint ID : XXXX Dear Sir, LETTER OF DISSASTIFACTION/ MIS-HANDLING OF MY CREDIT REPORT AND INACCURATE CREDIT SCORE WITH EQUIFAX My name is XXXX XXXX , I am writing to express my dissatisfaction in the way and manner Equifax has handled my credit report recently. I am also writing to ask that Equifax should update my credit score correctly, because they have reduced my credit score by 11 points for no reason. 
I am preparing to buy a house and trying to fix my credit score and I have taken steps to do that. I had a credit card with XXXX XXXX, which I closed in XX/XX/XXXX because I had no job and did not want to continue using the card. Prior to closing this card, I had a balance of about {$200.00} which later accrued to {$410.00} as a result of accumulated interest, even after closing the card. Closing this credit card, impacted my credit THEN or AT THAT TIME, by reducing my credit score. After this, my credit score started building up gradually. 
As I had mentioned earlier above that I am trying to build up my credit, I then called XXXX Collections to pay off the remaining balance on my credit, so as to increase my credit score. I negotiated with the Collection to pay off {$210.00}, which I did on XX/XX/XXXX and the account was settled. 
To hasten this information that I had paid off the balance on my closed XXXX credit card account, I filed a dispute with Equifax. I informed them that my XXXX credit card account had been paid and settled. Equifax investigated and confirmed from XXXX that I had indeed paid off the balance. 
I never received the notification of the dispute result from Equifax. However, it was XXXX XXXX who notified me of the dispute result that I had filed with Equifax. I then wet on Equifax website to confirm this and found that my credit score had dropped by 11 points. It had dropped from XXXX to XXXX. I was baffled and devastated. I kept wondering how paying off the balance that I had on a closed credit card would make me lose 11 points from my credit score with Equifax. 
Furthermore, after I paid off the balance of my XXXX credit card, they ( I mean XXXX XXXX removed missed payments from my credit score and updated that I had a {$0.00} balance on the account. Despite this, Equifax still went ahead to reduce my already low credit score by 11 points. 
I have a private student loan with XXXX XXXX XXXX XXXX which is already in forbearance. I also have another credit card with XXXX XXXX XXXX with a balance of {$300.00} which I am paying off by making a monthly payment and this has been improving my credit score. 
So, with all these accounts listed above which are currently up to date, I do not see any reason why Equifax would drop or reduce my credit score by 11 points. 
I would like Equifax to put their house together and do their job properly by correcting all the mistakes they have made in my credit reporting score. I would like Equifax to fix this issue and give me an updated result, correct or better score that I deserve. 
My complaint can be sent to Equifax office at Disclosure Department, XXXX XXXX, XXXX, GA XXXX I am very grateful for the opportunity that you have provided for people like me who have been treated unfairly by organizations like Equifax to seek redress. 
I hope that my request will be granted. 
I look forward to hearing from you soon. 
Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation