Consumer complaint received 2025-01-08 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Electronic communications — You told them to stop contacting you, but they keep trying
Company: Sequium Asset Solutions, LLC
State: MD

Complaint narrative:
Sequium Asset Solutions , LLC, a collection company continues to call and email me even though I shared the matter regarding the XXXX account that is currently in question and requested they no longer contact me. 

On XX/XX/XXXX, I contacted XXXX ( XXXX ) and spoke with XXXX and informed her that I need to disconnect the cable/internet services in my home effective XX/XX/XXXX as I would no longer need it. The representative informed me that she could provide me with a shipping label, or I could return the equipment to a XXXX store. I opted to return the equipment directly to the store and was provided with the address to the nearest XXXX store to my resident. Upon arriving at the XXXX store on XX/XX/XXXX, I was greeted by XXXX, a Customer Service Representative ( CSR ) whom I informed him that I was there to return XXXX equipment. I handed XXXX a bag that included ( 1 ) router and ( 5 ) set top boxes. XXXX processed the return and provided a receipt. I inquired if there was anything additional that was required from me as well as confirmed that this satisfied the account. XXXX stated that I was all set and that there was nothing further for me to do. 

On XX/XX/XXXX, I received an email from XXXX indicating that my services were suspended, and I needed to pay {$210.00} of the {$530.00} to have the services restored. Upon contacting XXXX, I spoke with a CSR and inquired why I was still being charged for services that I no longer had, and that the equipment was returned on XX/XX/XXXX. The CSR was able to locate the receipt and informed me that that I would need to speak to a supervisor to adjust the account. The CSR placed me on hold but returned to inform me that a supervisor was not available, and that she would leave a message for the supervisor to return a call to me to resolve the issue. I never received a call from a XXXX supervisor. 

On XX/XX/XXXX, I contacted XXXX again and spoke to XXXX, another CSR to follow-up on my previous inquiry regarding being billed for services that I no longer had. Upon speaking with the XXXX, she indicated that services were not canceled nor was the account noted in XXXX when I initially contacted XXXX and informed them that I would no longer be needing the services and would be returning the equipment on XX/XX/XXXX. It was at then ( XX/XX/XXXX ) that XXXX entered the disconnection request. I shared that it was not ethically moral to continue to charge for services when I originally requested cancellation of services. I then requested to speak with the supervisor on duty. When XXXX, the supervisor answered the call, I explained to him that I was still being charged for services that I no longer have. I also informed XXXX that I had a receipt that the equipment was returned on XX/XX/XXXX. XXXX responded the since there was no notice on the account that services had been canceled that he was not going adjust the account. I stated that as a paying customer it is not fair and that since there is a receipt to confirm that I no longer had the equipment, I should only be charged through XX/XX/XXXX, which was the exact date I returned the equipment. XXXX still refused to adjust the account and told me that I would receive a final bill for services through XX/XX/XXXX which would be an additional XXXX months of services I did not have. 

On XX/XX/XXXX, I contacted XXXX again in attempt to resolve the issue. I spoke with XXXX, he informed me that there was nothing he could do even though the receipt confirmed that the equipment was returned on XX/XX/XXXX, as well that it was bill has been turned over to collection agency. 

XXXX refuses to take any responsibility in the matter, even though I informed them that I would be willing to pay the bill through XX/XX/XXXX, the last day I had the equipment. Furthermore, I would not know to take the equipment directly to the store without having been giving the option to do so.

Company response to consumer: Closed with non-monetary relief