Consumer complaint received 2024-04-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: TOYOTA MOTOR CREDIT CORPORATION
State: MD

Complaint narrative:
On XX/XX/XXXX I purchased a used XXXX XXXX XXXX from XXXX XXXX XXXX XXXX XXXX in Maryland. I felt pressured by the salesman into buying a vehicle that day. Every time I tried to end negotiations I was told that the incentives were ending that day and that it would only be minutes for the manager and finance office to complete the sale. I was eventually there for XXXX hours. At contract signing, the finance manager added on an extended vehicle warranty, wheel and tire warranty, and a XXXX insurance policy with Toyota Motor Services , Inc. I did not request those add-ons and when I stated that I did not want them, I was told that it was required by the lien holder that I have those products in order to receive the auto loan. I was pressured into signing the sales agreement with terms that I did not agree to. I later attempted to cancel the warranties ( provided by Toyota Motor Services , Inc. ), but was told by Toyota Motor Services , Inc. that my car payment would remain the same, even if I canceled the nearly {$10000.00} in warranties. I was forced to keep warranties that I did not request or want. 

Then, on XX/XX/XXXX the vehicle was totaled in a collision. My auto insurance company promptly paid their portion of the total loss claim. However, Toyota Motor Services , Inc. has repeatedly impeded the completion of vehicle pay-off by giving me false information regarding deadlines, coverage amounts, and actions taken to settle my total loss claim. Toyota Motor Services , Inc. sent me a check list of documents needed for claim processing, but kept asserting that the documents were not received, and requested additional documents not previously requested. I attempted to fax documents 11 times but could not get through. I was told that their fax machine was working but was " not compatible will some fax machines ''. I then sent documents by XXXX and through a commercial fax service. I spent about {$90.00} in total getting documents to Toyota Motor Services , Inc. The company still claimed not to have received them ( until I produced delivery receipts ). To date, they are refusing to pay the full remaining balance of the vehicle, as agreed upon, citing vehicle depreciation that was already deducted from the vehicle evaluation and payment from my auto insurance company. They are also erroneously claiming that I had late and missed auto loan payments. When I call their office in XXXX, TX, I get conflicting statements as to whether the artificially deflated pay-off check has been sent to my lien holder . I was eventually told that it was mailed by standard XXXX mail, but then told that the check was pending approval. I have continuously been denied phone transfers to speak with a supervisor or manager. We are midway to the 90-day cut-off for my claim, and Toyoyta Motors, Inc. has yet to honor the terms of our agreement that I was forced to sign.

Company response to consumer: Closed with explanation