Consumer complaint received 2024-10-15 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: Sunlight Financial LLC
State: NC

Complaint narrative:
On XXXX of XXXX a person came to my home to sell solar panels with XXXX XXXX, the guy send my documents for the loan and I was APPROVED for a solar panel loan with XXXX XXXX XXXX, I was happy cause I think I've gon na save some money and suddenly change my mind, this is a nightmare without happy ending, they install the panels on my roof then they disappeared, we call too many times for get an updates and they always saying we working on getting an update for you and we didn't get nothing, on XX/XX/XXXX of XXXX they send a new text message saying our electrician will be stopping by your home on XX/XX/XXXX to take some photos of the system for the inspector, on XX/XX/XXXX of XXXX we receive a new txt message saying as we been working to process your interconnection agreement with XXXX XXXX they said it came to their attention the name on my XXXX XXXX account is different from the utility company that we have on file, unfortunately XXXX requires that the name on your account with them and the and the name on the insurance documentation that we provide match exactly, they said I need to call XXXX XXXX and talk with them and ask if they can change the name on my account, XXXX XXXX said no, they can not do that so I call my insurance mortgage company and they gave me the same answer XXXX give it to me, no, XX/XX/XXXX they send another text message saying our electrician will be stooping by your home on take some pictures and the last text message they send was on XX/XX/XXXX your solar panels pass inspections we are now requesting the meter set with your utility company and they disappeared again. On XX/XX/XXXX we call again and then nobody answer the phone we call XXXX XXXX XXXX to ask them if they know something and they said XXXX XXXX  are now under sunlight financial, they provide us the number and we call them they said XXXX XXXX are now on bankrupt we are surprised cause nobody notify us, we call always to get updates and they just lied saying they working on it, sunlight promise work on turned on but they didn't they just lied to us, cause XXXX XXXX send me and email saying a lot of issues about the installation, the panel specification sheet model number doesn't match the model provided on the application or the one line they talking about the electrical one line drawing, the panel specification sheet model uploaded doesn't match the model provided on the application refer to the inverter specification sheet, the signature on the application and agreement must match that of the XXXX XXXX account XXXX XXXX XXXX XXXX, panel specification sheet need to be correct the application model number or the old /specification sheet the uploaded XXXX doesn't match the XXXX uploaded to the XXXX on XXXX website, I Talk with XXXX XXXX XXXX to request a stop payment and explaining what's going and they said they don't care I needed to pay even my panels not work they said I need to call Sunlight, sunlight said XXXX is the one who can stop the payments, I'm tired on 2 years and a half playing this game and loose money and feel been scam, they just throw the ball side by side and nobody can solve my problem, also XXXX XXXX said we are like no have panels on my roof, I'm frustrated I send a complaint also to the XXXX on XX/XX/XXXX and they said XXXX XXXX are not on bankrupt they just ceased operations on XX/XX/XXXX and laid off the employees and does not have the funds or ability to resolve consumer they said trying to get and attorney and explain my situation, and im still loosing money and time, Im really frustrated, need help

Company response to consumer: Closed with explanation