Consumer complaint received 2017-07-18 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Struggling to repay your loan — Problem lowering your monthly payments
Company: Navient Solutions, LLC.
State: NC

Complaint narrative:
In  XXXX  I helped my son apply for a student loan A Federal Plus ( parent loan ) {$24000.00} A Federal Subsidized Stafford Loan {$3800.00} Totaling {$28000.00}  XX/XX/XXXX  was his first day enrolled at a   XXXX   XXXX   school in  XXXX , GA  XX/XX/XXXX  was his last day because he decided that he could not continue The graduation date was supposed to be  XX/XX/XXXX  I thought that the payments were to begin on  XX/XX/XXXX  or  XX/XX/XXXX I received a notice from   XXXX   XXXX   saying that my first payment was due in  XX/XX/XXXX  The payments were much higher than expected and my son was unable to pay because he was unemployed As the cosigner the loan then became mine to repay The payments were approximately {$320.00} in  XXXX  I made a couple of payments then called to ask for a reduction I did the forbearance several times The loan fluctuated up and down to as much as {$460.00} per month I was unable to pay because I was practically the only income of the household Then loan went into default and years later it has ballooned up to {$100000.00} I went into a program with  XXXX  and paid {$5.00} per month for 1 year Navient took over the loan I applied for the income based repayment plan I received a letter from Navient stating that I pay {$100.00} per month I continue to make monthly of {$100.00} every month I made several payments then Navient says that I should be paying approx. {$230.00} per month I have been making my {$100.00} payments for more than a year now I get calls everyday from Navient threatening to report me to the credit bureau and my loan will once again go into default I told Navient several times that Im unable to take personal phone calls during working hours but then continue to call between  XXXX  and  XXXX  I have received a letter stating that my monthly payments will increase to over {$900.00} I also receive a letter threatening wage garnishment In  XXXX  I helped my son apply for a student loan A Federal Plus ( parent loan ) {$24000.00} A Federal Subsidized Stafford Loan {$3800.00} Totaling {$28000.00}  XX/XX/XXXX  was his first day enrolled at a   XXXX   XXXX   school in  XXXX , GA  XX/XX/XXXX  was his last day because he decided that he could not continue The graduation date was supposed to be  XX/XX/XXXX  I thought that the payments were to begin on  XX/XX/XXXX  or XX/XX/XXXX  I received a notice from   XXXX   XXXX    saying that my first payment was due in  XX/XX/XXXX  The payments were much higher than expected and my son was unable to pay because he was unemployed As the cosigner the loan then became mine to repay The payments were approximately {$320.00} in   XXXX   I made a couple of payments then called to ask for a reduction I did the forbearance several times The loan fluctuated up and down to as much as {$460.00} per month I was unable to pay because I was practically the only income of the household Then loan went into default and years later it has ballooned up to {$100000.00} I went into a program with   XXXX   and paid {$5.00} per month for 1 year Navient took over the loan I applied for the income based repayment plan I received a letter from Navient stating that I pay {$100.00} per month I continue to make monthly of {$100.00} every month I made several payments then Navient says that I should be paying approx. {$230.00} per month I have been making my {$100.00} payments for more than a year now I get calls everyday from Navient threatening to report me to the credit bureau and my loan will once again go into default I told Navient several times that Im unable to take personal phone calls during working hours but then continue to call between  XXXX  and  XXXX  I have received a letter stating that my monthly payments will increase to over {$900.00} I also receive a letter threatening wage garnishment I reapplied for income repayment plan today XX/XX/XXXX

Company response to consumer: Closed with explanation