Consumer complaint received 2025-07-23 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: United Collection Bureau, Inc.
State: MI

Complaint narrative:
Back in XX/XX/XXXX, I received a voicemail from UCB, also known as United Collection Bureau, stating that I owed XXXX medical charges, XXXX for {$81.00} and the other for {$81.00} that was given to them from XXXX XXXX, that I am presently making monthly payments for other medical charges. In the voicemail, they didn't say who they were looking for, ( my name ), so I called them back and asked them who they were looking for and they said it was XXXX XXXX XXXX, which is myself. I find it very unprofessional that they called me on the phone, instead of sending me a billing Statement. I asked them to mail me a billing itemized statement for both these charges from XX/XX/XXXXXXXX  and said they would. I never received it in the mail. I called them them XX/XX/XXXXXXXX  to tell them that I didn't receive the billing statement. The female representative was very rude and mean. She said that they have been sending me correspondence since XX/XX/XXXX. I called them today, XX/XX/XXXXXXXX  and spoke to XXXX, the head supervisor. I suggested that maybe they could send me my billing statement by XXXX or XXXX so they could track it. They will not do it. When I spoke to the female representative XX/XX/XXXX, she told me to check with my postal carrier so I called my post office and told them that I wasn't receiving any mail from them since XX/XX/XXXX. I was told that there was no withheld mail in my name at the post office. I then asked her if she would talk to my postal carrier. She wrote down : UCB Collections, she didn't need their address and would tell my carrier to look out for these letters. When I talked to XXXX today, XX/XX/XXXX, the head supervisor, he said that it was illegal to put UCB Collections on the Return Address on the envelope and it would just say their XXXX XXXX address. I asked him if it was possible to view my bill online on their website to make a payment and He said, Yes. He gave me my reference number which is : XXXX. When I went to their website : XXXXXXXX today, XX/XX/XXXX, I put in all my information, including my reference number and this notice came up and it said that they couldn't find my account. I called them up right after and told them that I wasn't able to make a payment online because it said that they couldn't find my account. She said that I could make a phone payment and I told her, No, because I never received a billing statement in the mail. The Collection Company 's address is : United Collection Bureau, XXXX XXXX XXXX, XXXX, OH XXXX. Their phone number is : XXXX. I read some reviews today about this company and like myself, many people also didn't receive their billing statements in the mail. I think that USB is not telling the truth, stating that they truly sent by mail any billing statements to anyone. When I called them today and told her that they could not find my account on their website, she said that their website was down and to try again in 24 hours.

Company response to consumer: Closed with explanation