Consumer complaint received 2024-09-09 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Title loan
Issue: Struggling to pay your loan — 
Company: WHEELS FINANCIAL GROUP, LLC.
State: OH

Complaint narrative:
This is my second complaint because again I attempted to pay the payment that was owed to them to get my car back the first time I called I was screamed at and hung up on that happens quite often with this company very unprofessional. I finally received a callback because of my prior complaint and some paperwork was sent to me but all in all they are not compliant whatsoever, so probably fourth or fifth time I finally got a number of how much I had to pay in order to get my car back I was told in the beginning that if I made this payment, they would waive the late fees and add what wouldve been XXXX payment to the end of the loan neither have been done. It was brought to my attention on our last call that the late fees will be added to my loan somewhere they stated so they lied and said that they were waving them when all in all they are just adding them somewhere in the Loan. Which is completely absurd why would they tell me they were waving them just to add them to the loan somewhere thats not helping me out at all when Im struggling to pay this loan because my Social Security was not approved and Ive been waiting for five years and its in appeal Im injured. This is disgusting that this company gets away with this. This is predatory lending at its finest. I had alone with them prior to this loan and which the same circumstances occurred. I had a month where I couldnt pay it and they just added the payment onto the end of the loan. They did not take my car like they did this time Ive never heard of someone, when youre only XXXX payment late now theyve made it completely impossible for me to pay the payment or pay off the loan due to fees and repossession charges my payment of {$130.00} is now no less than {$1000.00} if I couldnt pay XXXX how am I gon na pay XXXX the repossession fees company that repossessed my car will not give my stuff back theyre trying to charge me is against Ohio law XXXX charge to hold someones belongings they made it also impossible for me to come pick up my stuff. They are only open a few hours a day XXXX days a week, roughly XXXX to XXXX XXXX days a week and they charge you daily so thats why theyre only open those hours And you also can not make an appointment in advance. You have to call that exact morning. You plan on coming to get your stuff and make an appointment if its available and thats if! These XXXX companies are in cahoots and they are dirty and rotten. They know exactly what theyre doing and they continue to do it and they continue to get away with it except for in the state of California were they been sued so many times they dont even get to that state. Its obvious that they are doing something wrong. I shouldve done more research forever trusting this company to take out loan in the first place a {$2000.00} loan is taking my {$7000.00} car and putting me in a position where Im helpless and Ill never be able to get it back This wrong is on every level. I have doctors appointments. I cant make it to when I am XXXX. I have a XXXX daughter XXXX cant take to school because this company is dirty rotten predatory lender. They have no professional customer service reps theyre rude they mean their cruel and have no respect for Customers customers Way that I was screamed at by this customer service rep and hes done it more than once gets away with it just like the company gets away with their disgusting ways. I will not stop until I stop this company from doing this to Other people. I have read stories that will nauseate you about this company. If mine doesnt Im sure someones will.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation