Consumer complaint received 2024-03-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
On XXXX first 2024, PayPal Permanently limited my account and stated that I can no longer use PayPal, after a review of my account by PayPal. PayPal then states I can no longer use PayPal. PayPal further states that any bank of credit card information linked to my PayPal account can not be removed nor can it be used to create a new account. PayPal also states that I can still log in and see my account information, but that I can not send or receive money. Any money in my balance will be held for 180 days, after which PayPal will send myself an email with instructions about transferring my money. 
Reference ID XXXX. 
The account was blocked by PayPal. I can not use PayPal or the community notes to recover my property. When speaking to XXXX  a ticket was elevated, but I still have not received a reply. PayPal has reached out to my phone, by use of phishing attacks. I refuse to click on the link provided, because I can not confirm it's authenticity. 
PayPal has repeatedly asked that I login to the PayPal website with the use of a computer. That would further violate PayPal 's policy, due to using a computer that is not linked to the account and can be considered as using deceptive practices. I am a former retired XXXX XXXX that holds a government clearance. I know how this works. 
PayPal 's account restriction only covers money, but fails to include property, which PayPal offers consumers to purchase in PayPal 's app. 
I have received funds from multiple friends who I know and have physically met with over the years. Several of them asked if they could send money to me, purchase, crypto currency, and then send that to a one of three destinations. So, I received money on PayPal, transferred that money to either XXXX or XXXX, purchased XXXX, and then made sure it was sent to the destination of their choice. None of these individuals are foreign bad actors. 
With my own money that was deposited in my XXXX XXXX XXXX  account in XXXX, where I was a resident of for 15 years, and those funds came from retirement or the VA, I began purchasing XXXX on PayPal 's app. 
On XX/XX/2024 PayPal restricted my account has failed to provide any explanation and continues to request business information, which I do not possess. I am not a business and I have made that abundantly clear. 
PayPal seized per their own agreement the funds in my account in the sum of {$930.00}. 
Without authorization and while violating PayPal 's own policy, PayPal has now seized my property at a value of more than {$5000.00} and my property has been increasing in value and is now worth more than {$7500.00}. My property is only going to increase in value and continues to do so at a record pace. 
I was instructed by the Creator of PayPal, to call and request assistance. This has failed. The same person recommended that I file a complaint here with you and with the Federal Bureau of Investigation. I have made that formal complaint with the FBI and now I am making my complaint here with your agency. 
PayPal has committed a crime and by Federal Government Standards or by the standards of the State of California this crime is now a felony. 
I want to be totally transparent, and I would encourage that this gets handled in full view of everyone, that is why I am opting not to keep the matter private.

Company response to consumer: Closed with non-monetary relief