Consumer complaint received 2024-11-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Wells Fargo has continually charged overdraft fees on my checking account and has justified this by changing the order of transactions dates posting as well as times. 
Wells Fargo even changed a posted date for a payment I received on XXXX, so the funds that were received on that day, reflected they were received the next day. Doing this gave them justification of charging an overdraft fee because if the funds showed it was reflected on the day it was actually received, then it would have made the account reflect a positive balance.

I have to date received over {$1000.00} in overdraft fees, and every single one of them are malicious and deceptive.

Every time I have called Wells Fargo for help, I either get hung up on or told they will have to submit a complaint, and get back to me. 

I have even gone into branches to talk in person, and I still get every excuse followed with the same response of well, I understand. XXXX have a complaint submitted and they will get back to you I wrote the following email to the executive members of Wells Fargo ( over XXXX different individuals ) on XX/XX/XXXX, and not a single one of them responded.

Dear Wells Fargo Management, I am requesting an urgent review and reversal of over {$1000.00} in overdraft fees on my business account, in addition to the monthly account and other unexpected charges on my account. These compounded fees significantly impact my business 's cash flow, and upon review, I have identified troubling discrepancies and manipulations in fee processing.

Many of these fees result from a process that reorders transactions to apply the most significant charges first, unnecessarily causing more minor charges to incur overdraft fees. For example, Wells Fargo 's payment processing charges on XX/XX/XXXX ( XXXX XXXX  ), XX/XX/XXXX, and XX/XX/XXXX have directly contributed to my balance issues. 

I've also noticed account center messages were deleted following my inquiries. Specifically, messages I sent about the overdraft fees on XXXX the chronological delivery orderare no longer visible. 

I've attached documentation to illustrate these inconsistencies. For example : " Email stating money received from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX vs. " Wells Fargo Portal stating XXXX sent money '' ( XX/XX/XXXXXXXX XXXX XXXX XXXX ) reflects a conflicting timestamp that increases overdraft liability. 
" Wells Fargo stating XXXX payment from XXXX XXXX '' ( XX/XX/XXXX ) vs. " XXXX XXXX email payment showing it was received on XX/XX/XXXX at XXXXXXXX XXXX '' negates any overdraft status on the XXXX. 
Additionally, three overdraft fees posted on XX/XX/XXXX relate to transactions from XX/XX/XXXX. Yet, my records ( Attachment : " XXXX '' ) confirm an ending balance of {$40.00} as of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment Made '' shows a {$300.00} transfer, which should have been impossible if overdrafted by {$940.00}. 

Given these documented discrepancies, I request a detailed explanation of transaction ordering and fee application practices. Transparent and accurate reporting is essential ; these examples indicate a lack of both. If needed, I am prepared to provide further evidence and would appreciate a direct conversation to resolve this matter and restore fairness to my account. 

Thank you for your time and attention. 


Wells Fargo has clearly decided to try and compensate for their lawsuit that was lost on XXXX XXXX XXXX XXXX XXXX XXXXXXXX dollars to the CFPB, even though it was for this exact thing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation