Consumer complaint received 2026-05-15 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: PA

Complaint narrative:
I am urgently requesting assistance from the XXXX of the Comptroller of the Currency regarding {$40000.00} held by Bank of America for nearly XXXX days, causing severe financial and emotional distress. I wanted to provide a detailed account of what happened regarding the money transfer. On XX/XX/year>, I sent {$20000.00} from my check and another {$20000.00} from my uncle XXXX XXXX XXXX to a person named XXXX XXXX XXXX XXXX Bank of America account ). Account Number XXXX Routing Number XXXX ( his address XXXX XXXX XXXX XXXX ) The total amount was {$40000.00}. I attached all related receipts and documentation to this email. After the transfer, on XX/XX/year>, I received a call from the fraud department at Bank of America ( at XXXX p.m. ). Since then, I have been extremely worried. By the time the department had closed for the day. I informed XXXX XXXX and explained the situation. I told them I did not know the person directly, but my brother knew the family from XXXX ( XXXX ). After this, the XXXX XXXX account was closed. On XX/XX/XXXX, I visited Bank of America again, met with a front XXXX, and was then directed to XXXX, the XXXX. She helped me contact them, and she informed me that they had placed a hold on the funds. I was told to wait XXXX to XXXX hours for updates. I followed up with XXXX several timesMarch XXXX, and other visitsbut no solution. I have sent follow-up emails to XXXX ( XX/XX/XXXX and XX/XX/XXXX ). Afterward, I went back to XXXX XXXX on XX/XX/XXXX, and the XXXX helped me call and even arranged a three-way conference with Bank of America XXXX They told XXXX XXXX XXXX he would hear back between XX/XX/XXXX and XXXX, but still, no updates were provided. On XX/XX/XXXX, the XXXX XXXX XXXX advised me to file a police report. I did so at the XXXX XXXX Police Department on XX/XX/XXXX. They recommended I provide the case number to XXXX XXXX and Bank of America. I did so on XX/XX/XXXX. Despite XXXX best efforts, we still had no resolution. I wanted to clarify a critical update. After contacting XXXX XXXX several times, they explained that they sent a harmless agreement to Bank of America on XX/XX/XXXX and again on XX/XX/XXXX. I have attached a picture of the release confirmation ( zix ). According to XXXX XXXX, they released the money from their side, but Bank of America has not responded and is still holding my funds. They have not returned the money to XXXX XXXX. This delay has caused me significant stress and lost opportunities. I spoke with XXXX XXXX XXXX, the person I sent the money to at Bank of America. He has been responsive and is also trying to help. He asked me why Bank of America is holding the funds and said he will assist in any way he can. I need urgent assistance in resolving this situation, as it is severely impacting me. This situation has caused me significant stress, as this is a large amount for my family. I have XXXX children to support, and the ongoing delays have led to arguments between my wife and me. I am dealing with lost opportunity, XXXX, and XXXX because of this, and I also would request compensation, as there was no justification for holding these funds this long. On XX/XX/XXXX, I visited Bank of America with a church member from XXXX XXXX XXXX in XXXX, where I am also a minister. She accompanied me and asked questions alongside me. Despite her help, Bank of America still refuses to release the funds, and the stress is unbearable. I need this money urgently to pay my bills and support my XXXX children. Even XXXX day, I can't wait. I am also requesting compensation for the severe financial loss and emotional distress caused by Bank of Americas unjust hold. This prolonged delay has left me unable to pay urgent bills, and it has had a lasting impact on my familys stability. Please investigate this matter immediately, as I have lost opportunities, suffered undue stress, and feel this delay is unjust. I have attached all relevant records and call logs. I felt that was XXXX and dicremination to me. This is the full story of what has happened so far. I will attach the phone call records, receipts, and all related documentation. Please let me know if you need anything else. Thank you for your prompt attention and support.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation