Consumer complaint received 2025-05-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: 2288984 Ontario Inc.
State: MI

Complaint narrative:
XXXX XX/XX/XXXX I received a line of credit for XXXX XXXX  from XXXX XXXX the lender is XXXX XXXX XXXX I looked over the contract. The payments are set up based on the amount you borrow. Throughout the loan I borrowed {$1200.00} dollars. I paid every month between XXXX dollars and XXXX dollars.as of XX/XX/XXXX I had paid back {$2400.00}. I called and asked how much more I owed and tried to set up a final payment. XXXX XXXX said I owed them another {$1700.00}. I refused to pay the amount because no where in the contract was it clear on the percentages and fees. The only thing I saw is a monthly payment. I asked for them to break down how they got to this number and they sent back a confusing email without a breakdown. I called several times, I asked for a hardship program to pay it off. They said they didnt offer anything and that I would have to default on the loan and at that point work out an agreement. For the next 3 months they continued to charge me with fees with a total owed another XXXX on top of the XXXX on a line of credit of XXXX dollars. I have been getting called by a company they sold this to and they want me to pay XXXX dollars? The company demanding XXXX dollars is XXXX. 
I saw that XXXX XXXX is on a govt watch list. I learned that XXXX XXXX XXXX is running a rent a bank scheme and funding these predatory loans. The contract isnt clear on the cost and no where does it state the actual apr. All I know is I borrowed XXXX and another XXXX dollars. I paid double the amount of the loan back without a clear understanding of what I was paying. The language in the emails doesn't make sense and I feel they do it to confuse the borrower. How is it legal for a bank to try and take another XXXX dollars when they received all of their money back plus double what the loan amount was for. Then they still want another XXXX dollars? Instead of working with me in XXXX of XXXX they took another 3 months adding more fees to this loan. I tried to close it, I communicated with them but they demanded payment. How is a bank allowed to fund a loan worse than a loan shark? Why is CFPB allowing this. I had sent a few complaints on XXXX XXXX and nothing was done. There is several complaints regarding this company. They have been sued for deceptive business practice. Their loans do not help in emergency situations. Saying its an expensive loan and not explaining how much the loan is going to cost in very clear terms should be illegal. I need CFPB to take action against XXXX XXXX There are thousands of people being ripped off by XXXX XXXX. Its hard to believe that after paying for an overpriced loan for XXXX dollars that XXXX dollars isnt enough and I should give them another XXXX! This is corruption. Why is there no limits, and how is it legal for these predators to say we are hear to help when their destroying lives. This third party is demanding the money, they have threatened to garnish my wages and take XXXX percent of my money. I paid the loan back. On top of all of this these companies are reporting false information to the credit bureaus. I paid off another company called rise credit and they still are reporting the full balance 3 months later. What does CFPB actually do? Why do companies like XXXX XXXX recommend banks that are loan sharks? Why do Govt agencies back this corruption? XXXX XXXX or the lender XXXX XXXX is stealing from people that may need emergency help. Their preying on people and taking a small loan amount and trying to make XXXX or more dollars off of it. Then they lie and abuse the customer and say its in the contract. I have destroyed my credit not because I havent paid, but because I fell victim to this evil scam cycle of predator lenders who literally steal your money. And according to CFPB you dont seem to care enough to stop these rent a bank scams. In the last four years I have been financially destroyed by bank corruption. I am so disgusted with how misleading the govt is. There is nothing being done. Thousands of complaints and nothing happens. XXXX XXXX is stealing money. It is criminal that govt agencies have allowed this. 
It isnt enough to send an email to the company! Cfpb needs to take action against XXXX XXXX and rise credit and the predatory banks funding these corrupt loans. People have lost everything and the govt seems complicit in this. 
I am asking that CFPB stop this. 
I shouldn't have to pay back XXXX dollars on a loan for XXXX dollars. It doesn't matter if its a line of credit I paid it back double and this is just fraud and corruption. This third party is causing me XXXX. They keep calling even at night. They are emailing me and threatening me with a lawsuit. On XXXX dollars that is just a made up amount after paying the principle and over XXXX in fees and interest over 12 months. This is disgusting that banks are allowed to steal. Here is the crime do not say you're their to help. These companies are designed to ruin your life. CFPB needs to do something.

Company response to consumer: Closed with explanation