Consumer complaint received 2025-05-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: REGIONS FINANCIAL CORPORATION
State: TX

Complaint narrative:
My complaint is against Regions bank for theft, discrimination, deceptive trade practices and advertising falsification with malicious intent. I have an eight year master business lease, started XX/XX/XXXX and continues till XX/XX/XXXX here in XXXX Texas. XX/XX/XXXX I opened a business bank account using my office address on my master lease. I have used the business checking account with no problems for 15 months. On or about XX/XX/XXXX I opened a 2nd business checking account at Regions Bank XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX TX XXXX. The banker told me to do a reref-a-friend to myself and meet the simple requirements in 90 days they would give me a {$300.00} credit into my account. XX/XX/XXXX I went to the same bank and opened an individual checking account. 1 week later I met all the requirements, now Regions will not pay me my referal bonus. The banker who set up my accounts used the same email accross all 3 accounts & by me using a different email opening the accounts in the refer-a-friend network, now Regions will not give me the referal bonus. They said due to the fact the emails do not match on the referral form.... they will not pay out the {$300.00} bonus to me. About, XX/XX/XXXX Regions banker called & informed me the bank new account setup department team want me to have a utility bill with my address on it. I informed them I do not have a utility bill due to my office is inside an office building and we are only required to pay for office space. I do have a door with a lock & key. The problem is under my master lease I can lease out to others as a virtual office. I did tell them I would restructure my new business lease that is under my master lease and remove any wording " virtual office use ''. XX/XX/XXXX I did email Regions bank of my NEW sub lease. XX/XX/XXXX without notification & notifying me... now Regions has frozen ALL of my accounts. Each account has a different EIN # & or Social Security and they all operate independently of each other. My personal account has my Social Security # & my 2 business accounts has their EIN #. It has been 6 calendar days, Regions bank still has ALL my accounts frozen. XX/XX/XXXX I went to the branch location and called the police and made a report for theft and discrimination. Now the bank is saying I can not use the address on my current state of Texas driver 's license as an address for my personal account for them to release my personal funds because it is a commercial address. Mind you, they've accepted & used this very same address 15 months ago for my other business address. If I was homeless and used the address of the homeless shelter, the homeless shelter address is a commercial address. If I say and have official state documents that shows my address who-else can challenge me otherwise. The bank is still refusing to release my personal funds and has all 3 of my accounts frozen.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation