Consumer complaint received 2026-06-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: STATE EMPLOYEES CREDIT UNION
State: NC

Complaint narrative:
I have been a customer of XXXX State Employee Credit Union for over 35 year. My wife ( also XXXX year client ) and I separated our marriage on XX/XX/XXXX. On XX/XX/XXXX i went into a XXXX State Employees Credit Union ( refer to XXXX from here ) branch to open a personal account to store and access my personal money way from the joint accounts that are held at the same institution XXXX. The gentlemen that opened the account was explained of my needing an acct that was only accessible and visible by me, since we were legally seperated. Moving forward, around XX/XX/XXXX to my surprise i found out that my ex wife could see my personal banking statement on her account, since it was attached to our joint statement. She too had a personal account set up for her spending that was not attached to our joint statement. i found out because we were in the middle of negotiation of divorce assets, and she had a mental breakdown after reviewing my account statement that shows up on her online feed ( sharing my personal and private information with her ) ( i had no idea on how she was getting the information until XX/XX/XXXX ) over the course of the four months, multiple calls where made to the credit union customer service center to explain that they are sharing my personal infomation somehow with my ex wife, and it is cause emotional distress as my ex wife is trying to use all my information against me.. they totally denied any wrong doing or issues on there part and blamed her for stealing my password, or statement when it was mailed ( see lives in NY i live in NC ) Not even reasonable to assume, and i use 2 part verification. i explained to XXXX that this was causing massive emotional distress, and additional legal costs by abruptly ending every negotiation when my statement came out on here online acct every single month for 3 months, and causing her to go to emergency room for anxiety and nervous break down, and massive emotional distress to my children, and myself trying to manage her emotional chaos. All due to her being able to see i went out of town, or out to dinner, or where is was paying my legal fees frome ( all my personal and private information. On my final phone call to them, they finally told me that they are not detectives and i would have to figure out how this is happening on my own, they can no longer assist me with how she is getting my statement. finally on XX/XX/XXXX i had my daughter find out how she was getting this information, since XXXX said it was not thru them. Every month for 3 months our negotiations abruptly ended due to these statement issuance to her online account. after finding out, and after 2 hours on hold with there customer service center, i was able to speak to an individual named XXXX XXXX to investigate my claims. He was able to verify all the transcripts of the multiple calls monthly to customer service, and my ex-wifes ability to see my statements online and for how long ( 14+ months since opening ). He said the problem would be corrected as of the most recent statement issuing in XXXX, but the could not remove the last 14 statements so therefore they are still sharing my past statement information with my ex wife. ( still sharing my private info ). I am still trying to figure out if she can still see my infomation, to see if they have corrected it. Never been so disappointed in a bank that : 1. shared my personal private information 2. could not see or admit along the way that they were at fault, and totally disregarded the emotional distress that was occuring 3. After me, the customer, figured out that it was infact all along their negligance that created the situation, not so much as to an apology. I have attached as XXXX statement as i have had saved to my computer. i do have the hard copy statements after XX/XX/XXXX, but will not download them to my computer, as i have been required to accept some new stipulations to access online acct information. i have attached both these stipulations, and i will not be accepting them until legal representation say it would be benefitial. what i see is that i am giving away all my rights to arbitrations, and unable to either sue or file class actions suits regardless of the XXXX fault or negligence. interesting timing for sure. THIS IS NOT HOW YOU SHOULD BE TREATED BY A BANK THAT YOU HAVE BEEN WITH FOR 35+ YEARS.

Company response to consumer: Closed with explanation