Consumer complaint received 2024-12-26 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Forest Recovery Services LLC
State: NC

Complaint narrative:
This complaint is about the XXXX XXXX XXXX XXXX in XXXX XXXX, NC. 

My children attended this daycare off and on over the past XXXX years. When our family decided to move overseas, I gave a months notice of their withdrawal on XXXX XX/XX/XXXX. The tuition agreement said that XXXX weeks notice is required. It also states that full tuition is due for a variety of reasons, but withdrawal is not XXXX of them. The tuition agreement also lists the rates for XXXX and XXXX days attendance, as well as XXXX  days. I signed it on XXXX XX/XX/XXXX. 

When the week ( XXXX XX/XX/XXXX ) came for our withdrawal, my children attended XXXX days. The charge on my account was for a full week. I sent an email to the center ( XXXX XX/XX/XXXX ) and a text message ( XXXX XX/XX/XXXX ) to the Regional Director about this. I explained that I had given notice in advance as requested and wanted to know why I was being charged a full week. The email I got back said my tuition agreement has me listed for a full week. I responded asking what was the purpose of giving notice and I had been charged a partial amount before when they withdrew and I gave proper notice. I did not receive another response and my text message went unanswered. 

I disputed the charge with my bank for services not rendered ( around XXXX XX/XX/XXXX ). I was subsequently charged XXXX late fees, on XXXX and XXXX XX/XX/XXXX when they tried to charge my account again. I also sent an email to the center revoking the authority to charge my account automatic on XXXX XX/XX/year>. 

In XXXX, my spouse received a notice that the account was sent to a collection agency. We did not get it because we had moved by this time. It was indicated that the debt was not his and the amount was incorrect when responding to the inquiry from the debt collection agency. He received another notice with paperwork from the daycare, attached, but nothing showed where the full amount was due for a week of tuition due to their withdrawal. 

I contacted XXXX again on XXXX XX/XX/year> to discuss the charges. The center director told me via phone that their tuition is not prorated. I responded by telling her that was robbery because they were charging me for services I did not use. I gave her the examples of a phone carrier and cable company prorating a bill when you decide to terminate services, so how was that any different from this situation? She did not have a response other than she was following directions and that most people just pay the amount. I again stated that they were robbing people. I asked for the Regional Directors contact information and she gave it to me.

I emailed the Regional Director and asked her why I was being charged the full weeks tuition when they did not attend the full week. I also pointed out that the tuition agreement did not state withdrawal would be charged a full week and that the wrong name was on the account. She responded that the tuition agreement says Im responsible for a full weeks payment and that she would get the name changed. She also offered to set up a phone call in XXXX and that I could make payment to get the charges removed. I responded and again told her that the tuition agreement does not address withdrawals.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation