Consumer complaint received 2025-04-10 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Problem when making payments — 
Company: OneMain Finance Corporation
State: NY

Complaint narrative:
I attempted to make a payment to OneMain Financial using a negotiable instrument on two separate occasions. On XX/XX/year>, I sent Certified Mail payments to two different addresses : OneMain Financials headquarters at XXXX XXXX. XXXX XXXX, XXXX, IN, and their indenture trustee, XXXXXXXX XXXX XXXX XXXX NY. Despite the packages being mailed on the same day to two different states, neither package was delivered, with no clear resolution from XXXX. On XX/XX/year>, I sent a second negotiable instrument via XXXX Priority Mail with signature confirmation to OneMain Financials headquarters in XXXX. This payment was delivered on XX/XX/year>, but it was rerouted to a post office box instead of the intended address. I paid extra for signature confirmation, and yet I did not receive that due to the bizarre rerouting of the payment. Under UCC 3-507, since OneMain Financial has rejected the negotiable instrument and failed to process it, they are legally required to return it to me. Despite multiple calls with OneMains customer service representatives, I have not received any satisfactory explanation for the mishandling or rerouting of my payments. OneMain has not acknowledged receipt or processed the payment, nor have they returned the original negotiable instrument. 

In addition to the above-mentioned concerns, I am also requesting that OneMain Financial immediately correct any late payment reporting to the credit bureaus that may have resulted from their mishandling of my payments. As a direct result of OneMain Financials failure to properly process my negotiable instrument payments, I believe inaccurate late payment marks have been reported to the credit bureaus, which is negatively impacting my credit score and financial standing.

Under the Fair Credit Billing Act ( FCBA ), I am entitled to dispute any inaccurate information reported to the credit bureaus, especially if that information arises from errors or mishandling by the creditor. I request that OneMain Financial review the reporting to the credit bureaus and remove any negative marks related to this situation. 

Please ensure that the correct payment history is reflected on my credit report, and that any late payment entries due to this issue are promptly corrected. 

I would also like to express my concern regarding the way OneMain Financial has handled my payments. The mishandling of my negotiable instrument payments, including the failure to properly process and redirecting them to an alternate address, has caused me significant doubt about the companys operational integrity. This situation has not only caused unnecessary delays but has also made me question the professionalism and transparency of OneMain Financial 's business practices. 

As a consumer, I view myself as an investor in this company, having placed my trust in their ability to handle payments and manage accounts properly. I am now left with a lack of confidence in their financial practices, as the mishandling of payments raises concerns about their overall reliability and business conduct. Even if OneMain Financial locates and returns my payment, the mishandling and failure to address this issue transparently have already significantly eroded my trust in their operations. 

Given these issues, I no longer feel comfortable continuing my business relationship with OneMain Financial unless there is a clear demonstration of accountability and transparency in their operations. While I understand that GAAP accounting is typically reserved for business-to-business transactions, I would appreciate a more transparent overview of my account, so I can have more confidence in the accuracy of the financial records pertaining to this loan.

Company response to consumer: Closed with explanation