Consumer complaint received 2025-12-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
Date of complaint : XX/XX/year> Company : Bank of America Product : Checking or savings account ( Business checking account ) Account information : Account holder : XXXX XXXX XXXX Account number : XXXX Business/Mailing address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Last four digits of SSN ( XXXX ) Issue : Account frozen without explanation, prolonged review with no timeline provided, lack of response to inquiries, and inability to access funds.

Detailed description : On XX/XX/year>, Bank of America froze my business checking account ( XXXX XXXX XXXX, account ending in XXXX ) without any prior notice or explanation. The frozen funds total {$610000.00}, which represent legitimate customer payments for goods purchased from my company.

Upon learning of the freeze, I immediately cooperated with Bank of America 's inquiries both online and in person at the local branch located at XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX. However, customer service representatives ( via phone and secure messaging ) and branch staff provided no substantive updates, repeatedly stating only that the account was " under review '' with no estimated completion date. 
From XX/XX/year>, through XX/XX/year>, I contacted Bank of America 's customer service nearly every day by phone to inquire about the review status and the frozen funds. Each time, I received the same response : the funds were frozen pending backend review, with no timeline or further details provided.

Additionally, my customer initiated a payment recall request on the incoming funds, but Bank of America has not responded to or processed this request, causing significant distress to my client and damage to my business relationships. 
This indefinite delay and lack of communication has caused severe hardship, including inability to conduct normal business operations, pay vendors, meet payroll, or fulfill customer obligations. I have fully cooperated and provided any requested documentation to prove the legitimacy of the funds, yet the review remains unresolved after more than six weeks.

I have attempted to resolve this matter directly with Bank of America through multiple channels ( phone, online secure messaging, and in-branch visits ) without success.

Requested resolution : I request that Bank of America immediately complete the review of my account, unfreeze the {$610000.00} in funds, provide a full written explanation for the freeze, and promptly process any related payment recall requests. If the funds are confirmed to be legitimate ( as they are verified customer payments for goods ), they should be released without further delay.
I also request compensation for any financial losses, business interruption, or inconvenience caused by this prolonged freeze.

Thank you for your assistance in resolving this matter expeditiously.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation