Consumer complaint received 2026-06-09 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Kriya Capital, LLC
State: MI

Complaint narrative:
XXXX XXXX XXXX Complaint Timeline XXXX XXXX XX/XX/XXXX Moved from XXXX XXXX XXXX to XXXX XXXX XXXX. XXXX XXXX XXXX was notified of the move. Requested equipment return materials for the prior account. Expected former account to be closed and transferred appropriately. XX/XX/XXXX Attempted to return equipment at XXXX. XXXX informed me that the return information provided by XXXX XXXX XXXX did not match their records. Equipment could not be accepted or returned. XXXX XX/XX/XXXX Contacted XXXX XXXX XXXX repeatedly regarding the inability to return equipment. Requested replacement return materials approximately seven separate times. Continued receiving assurances that return materials would be sent. XXXX XXXX XXXX assessed approximately {$150.00} in equipment-related charges despite my active efforts to return the equipment. Significant time spent following up on an issue caused by XXXX XXXX XXXX XXXX return process failures. XX/XX/XXXX Spoke with XXXX regarding ongoing account and service issues. XX/XX/XXXX XXXX XXXX XXXX finally provided proper return materials. Equipment was returned immediately upon receipt of the correct return kit. Equipment-related charges were eventually removed. XXXX XXXX XXXX XXXX XXXX improperly terminated service at XXXX XXXX XXXX. Forced to contact XXXX XXXX XXXX to restore service. Charged approximately {$35.00} in activation fees to restore service that should never have been disconnected. Following Account Issues Discovered that an account associated with my former address, XXXX XXXX XXXX, had been reported to collections. Credit score and credit profile were negatively impacted. Former address account should have been properly closed when I moved. XXXX XXXX XXXX continued billing and account activity despite relocation. Recent Events XX/XX/XXXX XXXX XXXX XXXX canceled active account # XXXX without my authorization. Cancellation was reportedly caused by an XXXXXXXX XXXX XXXX internal error. Current account established as # XXXX. Household left without internet service despite being an active paying customer. Informed that service can not be restored until XX/XX/XXXX. Ongoing service interruption caused by XXXX XXXX XXXX account management actions rather than customer action or non-payment. Recent Escalation Efforts Over the last several months, and particularly within the last several days, I have spoken with multiple XXXX XXXX XXXX representatives and managers including : XXXX XXXX XXXX XXXX XXXX ( Manager ) XXXX XXXX ( Manager ) Despite repeated attempts to resolve these issues, the problems remain unresolved. Supporting Documentation Available Ticket Number : XXXX Recorded customer service call Account Number : XXXX Account Number : XXXX Current Account Number : XXXX Billing records Equipment return documentation Credit reporting and collection information Summary Since XX/XX/XXXX, I have experienced continued account management failures by XXXX XXXX XXXX, including improper billing, inability to return equipment due to incorrect return information, repeated requests for return materials, improper equipment charges, service terminations, activation fees, collections reporting, credit damage, cancellation of an active account without authorization, and ongoing internet service interruption. Despite numerous contacts with customer service representatives and managers, the issues remain unresolved.

Company response to consumer: Closed with non-monetary relief