Consumer complaint received 2026-06-02 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Subject : Urgent Escalation Regarding Fraudulent Wire Transfer and Failure to Act Immediately Dear Sir or Madam, I am writing to formally escalate a serious fraud and security matter involving my Wells Fargo account and the banks failure to take immediate action after I reported an unauthorized wire transfer in real time. On XX/XX/year>, at approximately XXXX XXXX, I witnessed an unauthorized wire transfer leaving my account and immediately contacted Wells Fargo to report the fraudulent activity and request a stop payment and a wire recall. Despite my urgent notification while the transaction was actively processing, the transfer was not stopped and was ultimately transmitted through XXXX XXXX. The fraudulent transaction details are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX # : XXXX XXXX # : XXXX XXXX # : XXXX What is most concerning is that the fraud investigation was not escalated immediately upon my report. I was informed that the escalation occurred only on XX/XX/year>, even though I contacted the bank the moment the unauthorized wire transfer occurred. This incident represents the fourth occurrence of fraudulent activity associated with my Wells Fargo account. Due to repeated security breaches, I have already placed serious fraud alerts with XXXX, other credit monitoring agencies, and Wells Fargo directly. I have also previously requested enhanced verification measures for my account, specifically requiring direct confirmation and verbal authorization prior to initiating any wire transfer or high-risk transaction. These safeguards were not properly implemented or enforced by your institution. As a banking customer and citizen, I expect my financial institution to provide adequate protection, timely intervention, and responsible handling of fraud-related emergencies. The failure to immediately halt or aggressively escalate this transaction despite real-time notification demonstrates a significant breakdown in your fraud prevention and response protocols. I respectfully request the following immediate actions : Immediate executive review of this fraudulent transaction and handling of my case. Full investigation into why the wire transfer was not stopped despite my immediate report. Confirmation that all possible recovery procedures, including wire recall and interbank fraud recovery efforts, are actively underway. Enhanced security protections have been permanently enabled on all my Wells Fargo accounts. Written confirmation outlining the measures Wells Fargo will take to prevent future unauthorized transactions. I trusted Wells Fargo with the security of my assets, and I now require assurance that the bank is taking this matter with the seriousness and urgency it deserves. Please contact me immediately regarding this matter. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief