Consumer complaint received 2024-09-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Shellpoint Partners, LLC
State: MA

Complaint narrative:
I was 7 months behind on my mortgage. I applied for a repayment plan with my mortgage company XXXX XXXX last XX/XX/XXXX. I entered into a repayment plan with the mortgage company called XX/XX/XXXX. The repayment plan was for 6 months and at the end of the 6 months I would have the option to repay the balance or enter into a loan modification. I owed them XXXX. My regular mortgage payment was XXXX. The terms of the repayment required an immediate payment of {$6000.00} and then a monthly payment of {$2200.00} beginning in XXXX. I paid XXXX XXXX {$6000.00} on XX/XX/XXXX and then I made all 6 of the required payments. I also made several additional payments. Over the next 6 months according to my calculations I should be all caught up. 
In XXXX my mortgage was sold to another Mortgage Company Shellpoint mortgage. I immediately noticed that some of the payment info was missing and looked incorrect. The explained that they were waiting for all the paperwork to be uploaded into their system and they would research and contact me. I kept contacted them to discuss the mortgage repayment that was made with the previous mortgager and they said everything would remain the same and that in XXXX they would contact me once all the info was researched and updated. I made all my payments and kept making on time payments throughout this whole time. I kept contacting them thought XXXX and XXXX stated that the amounts they have as being owed did not correlate with my payment agreement. I realized they were putting a huge amount of money in my escrow account. As part of my 6 repayments there was addtional money allocated to make up for the funds in my escrow. My normal escrow payments were {$430.00} and during the 6 repayments there were additional {$200.00} allocated into my escrow. I called them and noticed that there was a huge balance of money in my escrow. They were using the repayments amount as my regular escrow payments which was grossly over estimated due. I explained that my escrow was only that high for my repayment period. 
My yearly taxes are {$5500.00} for the entire year. My taxes are paid through XXXX and I still have a balance of {$7500.00} in my escrow account. The mortgage company is threatening to close on my house because I owe them {$1500.00}. They are taking my payments and putting double in my escrow rather than toward my monthly payments. They just did an escrow analysis on XX/XX/XXXX and according to the analysis they owe me {$7600.00}. I only owe them {$1500.00} which is because they did not properly allocate my payments and even though I should be more than caught up they continue to threaten foreclosure even though they owe me far more than I owe them. I I have tried calling them several times and although they did an escrow analysis and have reduced my payment won't reimburse the escrow that they owe me. I told them to take out any balance I owe them and reimburse the rest and they refuse. They are the ones that screwed up the allocation of my payment and even though I have all the paper work to show they still haven't produced their proof. This has been going on for months. I have received foreclosure paperwork with incorrect dates and conflicting. information. I have tried endlessly to communicate and resolve these issues. I have made all my agreed upon payments plus more. They have overcharged me and keep threatening to foreclose on my house and they owe me more than I owe them. I can't understand how this is legal. 

I have included the escrow analysis and my current statement which doesn't include an additional {$2000.00} payment was made on XX/XX/XXXX as well. I am less than XXXX payment behind which wouldn't be the case if they stopped misallocated my escrow account. 
I also included a copy of a demand letter they sent me as well as a repayment plan they are purposing. None of these balances make any sense or match up with my numbers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation