Consumer complaint received 2024-04-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Tesla, Inc.
State: NJ

Complaint narrative:
I am filing a complaint against Tesla , Inc. for deceptive financing practices, misrepresentations, and unfair treatment during my attempt to purchase a Tesla XXXX XXXX. Below is a timeline of the events that led to this complaint : Prior to the order agreement, I was planning to purchase the vehicle via my company, XXXX XXXX XXXX, using XXXXXXXX XXXX financing. Throughout the month, Tesla 's website and press advertised a price increase of {$1000.00} for the XXXX XXXX, effective XX/XX/2024. 

XX/XX/2024 : - Placed an order for a Tesla XXXX XXXX  ( Order Number : XXXX ) with a {$250.00} Order Fee and electronically accepted terms. 

XX/XX/2024 : - XXXXXXXX XXXX : Received a call from Tesla Sales Agent XXXX XXXX ( XXXX ) after being unable to continue my purchase through the Tesla App. XXXX informed me that I needed a Nevada License to purchase the car. I told XXXX I planned to finance through my business but learned that the {$7500.00} tax credit doesn't apply to business purchases. 
- Provided XXXX with a copy of my Nevada Driver 's License via email. He manually entered my information and removed my company from the order. 
- During the call, XXXX informed me that Tesla only does one hard credit inquiry and shares the report with other banks.

- After the call, I proceeded with Tesla financing, believing only one hard inquiry would be made. However, multiple hard inquiries appeared on my credit report, and Tesla requested that I lift a credit freeze to allow for more inquiries. 
- I was approved with offer conditions, and Tesla requested additional information. I uploaded my SSN card and a XXXX XXXX bill from XXXX XXXX 
- Sent a follow-up email to XXXX about the inquiries and uploaded documents, but the email was disregarded. 

XX/XX/2024 : - Received an email from XXXX ( Tesla Financial Services/Credit team ) requesting additional documents, stating, " Document you uploaded as proof of residency will not suffice, we need a full document. '' - Sent XXXX a copy of my NV Driver 's License and bank statement. XXXX refused to accept these documents, despite a valid driver 's license being an acceptable form of identification for Tesla financing.

- After questioning XXXX, he pushed my documents through. 
- Received multiple emails from Tesla agents requesting to push back my delivery date due to document processing delays.

- One agent informed me that the hard inquiries would fall off my credit report in 15 days and that my XXXX credit application was approved but needed more documents. However, I only received one offer from XXXX, not XXXX. 
- Requested to file a complaint due to the unfair process. XXXX XXXX XXXX XXXXXXXX and attached terms. 

XX/XX/2024 : - XXXXXXXX XXXX : No one followed up on my complaint. I submitted another complaint via phone. 
- XXXX from the Tesla Financial Team ( XXXX ) reached out via email, providing more information about Tesla financing and connecting me with XXXX 's manager, XXXX XXXX ( XXXX ). 
- XXXX XXXX disregarded all my emails and has not responded to date. 
- XXXX informed me that XXXX XXXX  didn't accept my SSN document, but this information was not relayed to me earlier, preventing me from updating the document. 

XX/XX/2024 : - Filed a complaint with Tesla Legal and awaiting their response.

Throughout the month, Tesla advertised a {$1000.00} price increase for the XXXX XXXX, effective XX/XX/XXXX. However, not only did the price not increase on XX/XX/XXXX, but a few days later, prices dropped by {$5000.00} to {$7000.00}. Additionally, XXXX XXXX XXXX announced that all customers would receive one free month of Full Self Driving, which I have not received as of XX/XX/XXXX. 


XXXX XXXX XXXX : Only reached XXXX miles at full charge with under XXXX miles. Tesla website advertised XXXX miles and I'm scared that my battery is already degrading. Also waiting on my registration which as delayed.

I believe I was misled by Tesla 's deceptive advertising, thinking I would get a deal before the price increase, only to see prices drop significantly after my purchase. Tesla 's actions have caused me financial harm, emotional distress, and damaged my credit profile. I request that the CFPB investigate Tesla 's practices and take appropriate action to hold them accountable for their deceptive and unfair treatment.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation