Consumer complaint received 2026-05-19 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: HYUNDAI CAPITAL AMERICA
State: WY

Complaint narrative:
I am disputing the accuracy of a deficiency balance Hyundai Capital America is reporting on my credit file in the amount of approximately {$26000.00}, arising from a XXXX XXXX XXXX XXXX ( XXXX XXXX ) financed through Hyundai Capital America. The vehicle was financed in XX/XX/XXXX. I stopped making payments in early XXXX. In approximately XX/XX/XXXX, the vehicle was left at a Hyundai dealership in XXXX, Maryland. I did not sign any voluntary surrender or repossession authorization, and I retained no surrender documentation because none was executed. The vehicle was left via a night drop marked for service, not surrendered to the lienholder. Hyundai Capital America subsequently took possession of the vehicle and disposed of it at auction, applying the proceeds against the loan and reporting a deficiency balance of approximately {$26000.00}. My dispute concerns the following : No voluntary surrender authorization exists. I never signed any document authorizing Hyundai Capital America to take possession of or dispose of the vehicle. I did not receive a Notice of Disposition ( Notice of Sale of Vehicle ) as required under Maryland Commercial Law 9-611 and the Maryland Credit Grantor Closed End Credit provisions ( Md. Code Comm. Law 12-1001 et seq. ) prior to the disposition of the collateral. The address Hyundai Capital America had on file ( XXXX XXXX XXXX XXXX XXXXXXXX, MD XXXX ) was vacated by me in XX/XX/XXXX, more than a year before the vehicle was disposed of. I received no notice of disposition at any address. Hyundai Capital America had alternative means of contacting me the dealership was in active telephone contact with me yet I was never provided proper notice of the sale, my right to redeem the collateral, or an accounting. Under Maryland law, a secured party 's failure to provide proper notice of disposition affects its right to collect a deficiency. A deficiency that is not legally substantiated can not be accurately reported as an owed debt. I am requesting that Hyundai Capital America provide : A copy of any signed voluntary surrender or repossession authorization bearing my signature. A copy of the Notice of Disposition / Notice of Sale of Vehicle sent prior to the auction, including the specific address it was sent to and proof of mailing. An itemized accounting of the auction sale, including the sale price, all fees and charges applied, and the calculation of the deficiency balance. Documentation that the disposition was conducted in a commercially reasonable manner as required under Maryland Commercial Law 9-610. If Hyundai Capital America can not substantiate compliance with Maryland notice and disposition requirements, the reported deficiency balance is not legally substantiated and its reporting on my credit file is inaccurate. I request that the tradeline be deleted from all credit bureau reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation