Consumer complaint received 2025-03-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: NAVY FEDERAL CREDIT UNION
State: LA

Complaint narrative:
Navy Federal credit Union refuses to show accurate statement amounts for the amount of money that I am holding in my bank account with them. They will process certain payments twice, and claim there is an adjustment, without showing proof of that adjustment. 

I am filing a formal complaint against Navy Federal Credit Union ( NFCU ) due to repeated unexplained account adjustments, inaccurate balance reporting, and a lack of transparency regarding my account activity. 

First Incident XX/XX/year> : On Friday, XX/XX/XXXX, I made a purchase at XXXX using my Navy Federal account. My available balance immediately reflected the deduction, indicating that the transaction had been accounted for. However, the transaction took nearly a week to post, and when the transaction posted, the amount was deducted again, which resulted in my account going into overdraft. 

XXXX XXXX XX/XX/year> : Yesterday, I deposited {$600.00} into my account when my available balance was at {$0.00}. The receipt I received from the bank teller confirmed an available balance of {$0.00} and a current balance of {$600.00}. However, when I reviewed my account today, I noticed that {$30.00} had been deducted from my deposit. 

When I contacted XXXX XXXX for clarification, I was informed that these adjustments were related to previous transactions from XXXX days ago, XX/XX/XXXX, XXXX This explanation is inconsistent and concerning, as those transactions had already been reflected in my available balance when my account was near XXXX. I even called XXXX to confirm my balance after making certain purchases, because of these issues that I have been experiencing. Additionally, XXXX XXXX has failed to provide clear information regarding the exact source of these deductions. 

Ongoing Concerns : XXXX XXXX is applying adjustments to transactions that had already been accounted for, deducting funds from subsequent deposits. 
My account is not reflecting accurate balances, which makes it difficult for me to track my available funds and avoid potential overdraft fees. 
XXXX XXXX has refused to provide transparent and accurate information regarding these adjustments and the recent deduction of {$30.00} from my deposit. 

This repeated pattern of inaccurate balance reporting and unexplained adjustments raises serious concerns about XXXX XXXX practices. I am concerned that these actions may be designed to manipulate account balances to generate overdraft fees or withhold funds without proper authorization. 

I am requesting a thorough investigation into these practices and an explanation for the discrepancies in my account. I also seek clarification on why my account continues to reflect inaccurate balances and adjustments without sufficient explanation. 

I have attached my bank teller receipt from the deposit. Also shows how this receipt does not reflect what XXXX XXXX claims to be accurate in the app. I had a balance of {$600.00} per the deposit receipt, however in the app at deposit it states I have {$730.00}, which is not true. As well as a photo from transactions on XX/XX/XXXX processed which shows what my balance actually was during the time before they werent posting charges. Thank you for your attention to this matter. 

If I owe the money I have no issue. The issue is transparency and not being given accurately what is in my account.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation