Consumer complaint received 2025-02-28 00:00:00
Product: Money transfer, virtual currency, or money service — Check cashing service
Issue: Problem with customer service — 
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
On XX/XX/year> around XXXX, I arrived at the Chase bank located at XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I approached the bank teller window and handed the bank teller ( XXXX or XXXX male ) my check as well as my XXXX Drivers License and politely informed him that I would like to cash my check. I do not have an account with Chase Bank. I elected to go there because the check was a Chase Bank check. I have completed this transaction several times in the past without any issues at various Chase locations. I simply pay a {$10.00} check cashing fee, and the transactions is completed within minutes. 

The bank teller glanced at my check for roughly XXXX seconds and told me that he could not cash it because it was made out to a business. I immediately corrected him and informed him that the information on the Pay to the Order Of line was in fact my name and not a business. He immediately responded by once again telling me that it was a business name. I informed the gentleman to look at my Michigan drivers license which clearly has the same information on it. He disregarded my license and check, placed it back into the window and told me that my employer would have to come up to the bank to verify it. He never attempted to verify the check on his own, nor did he ever seek out the assistance of a supervisor or fellow co-worker. Due to the fact that such an experience left me feeling disrespected, embarrassed, degraded and angered. I decided to peacefully leave the location. 

Around XXXX, I arrived at the Chase Bank XXXX at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I entered the location and approached the bank teller window with the same check ( and my drivers license ). The teller informed me that it would be a {$10.00} fee to cash the check. The teller cashed the check without any questions or issues. The teller also made a copy of the check for me, per my request. 

Around XXXX, I arrived back at the Chase Bank located at XXXX XXXX XXXX XXXX and requested to speak with a supervisor. I explained to the supervisor how her bank teller denied me service in less than XXXX seconds with no legit reasoning. I showed her a copy of the check and she herself stated that she didnt know why he would tell me he could not cash my check. I provided her with me information ( drivers license ) and she confirmed/agreed that only my name was present on the check. 

It obvious that the bank tellers behavior at the XXXX XXXX XXXX XXXX location was a clear act of discrimination against me. This man repeatedly treated me as though I was an undeserving XXXX who doesnt even know his own name. He made no effort to provide me service. What gives him the right/power to determine what someones name is or isnt? I felt as though he was trying to make a mockery of my name by insisting that is was business name. Even though he was in possession of my XXXX drivers license, he still ignored the information in front of him. This man acted as though his opinion supersedes government documentation. 

I am a law abiding, U.S citizen, but this man treated me as though I was some sort of illegal immigrant who doesnt deserve any assistance. I was so uneased by the experience that I actually almost walked out of the Chase Bank at XXXX XXXX XXXX, without even receiving the funds from the cashed check. The bank teller had to call me back to the window because he hadnt given me the funds yet. The worst part about this experience is that this man who I have never seen or met before denied me service simply because he just didnt want to help me. To blatantly try to tell someone to their face that their name is not their name is beyond disrespectful ; it is a form of dehumanization. I am very proud of my name and the family history it represents. No should ever be insulted in such a way. I strongly believe that this man looked at the color of my skin as I approached his window and immediately came to the conclusion that he wasnt going to help before one word even came out of my mouth.

Company response to consumer: Closed with explanation