Consumer complaint received 2026-04-15 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
The Owner XXXX bought the XXXX XXXX from the original owners. He promised to revive it. He made an online store where players could purchase " XXXX XXXX '' to help support the development of the server and those who bought these " XXXX XXXX '' would also be delivered a slew of digital goods on the XXXX XXXX and in the XXXX XXXX XXXX and in case of the XXXX XXXX XXXX - a physical good in form of a jacket. For the next three years, XXXX claimed to be working on the development of the server and XXXX as a whole but nothing ever truely came out of it but radio silence for three years. Now the problem is on XX/XX/XXXX, XXXX the owner sold XXXX again to new owners and the new owners informed us that we would not be receiving any refunds from these " XXXX XXXX ''. The XXXX XXXX promised many digital goods like a XXXX XXXX XXXX XXXX which had a concept drawn up but never delivered, a rank in-game and was never given, some people bought in-game currency that never had anything for it to be spent on. Many players are upset and affected by this as this is essentially a rugpull and a scam as we purchased products in this case " XXXX XXXX '' but did not receive what we purchased, it has also been three years so far past the time to be able to dispute with our banks/cards and all communication platforms with XXXX including the old storefront has been shut down ( email, website, communication platforms, everything gone/taken down by XXXXXXXX XXXX XXXXXXXX ) and everyone is extremely dissapointed and feel rugpulled/scammed by this move from " XXXX ''. You can find/research more information about this in the XXXX XXXX server and searching up refund in the search bar. The link is here : XXXX XXXX XXXX. ( Plenty of angry people who also gotten scammed by him who bought his fake promises/products ) I can't attach screenshots in this text but I attached them below as attachments but I can provide more of them if necessary to CFPB or Apple/Goldman Sachs for investigation if needed . The dispute was XXXX. The transaction was for {$160.00} called XXXX XXXX ( even the name was suspicious to disguise the transaction to make it hard to find ) on XX/XX/XXXX. Website said estimated XX/XX/XXXX but they kept delaying it and saying working on it. He said would provide soon over and over. Now he shut down company and buisness and closed all means of communication. At first we all supported him because of a big announcement of a project he would do so everyone got excited and bought it to support him but he silenty shuts down company and dissapears and no one can reach him. I messaged the merchant to no responce. The company created by XXXX promised me a product ( " XXXX XXXX XXXX '' ) they never delivered after stringing people around for 2 years saying they were going to give it soon, then they disappeared and closed all contact methods with them recently which is why I disputed. This was a very bad company and very bad and nefarious individual who scammed all our money ( lots of innocent players/users/consumers ) and disappeared after a rug pull scam promised to deliver our product stringing us for more and more time for nothing in the end with a lot of false promises. I emailed and tried to contact him/his company everywhere with no responce again with screenshots if needed attached. Video Proof : XXXX XXXX XXXX XXXX XXXX XXXX Look at the angry people in the comment sections calling him a liar/scammer XXXX XXXX XXXX Attachments from other people complaining, comments on the scam, to transaction details. Can easily upload more if needed and willing to get a police report if needed over this transaction as it was a rugpull and scam, paid but did not get anything for what I paid for.

Company response to consumer: Closed with explanation