Consumer complaint received 2025-08-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRUIST FINANCIAL CORPORATION
State: NJ

Complaint narrative:
Date : XX/XX/year> To : Truist Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC Subject : Formal Notice of Discharged Debt and Demand for Correction of Records Account Number : XXXX Dear Truist Bank, I am writing in reference to the above-mentioned account. Please be advised that pursuant to UCC 3-604 ( a ), a debt obligation is considered discharged if the person entitled to enforce the instrument voluntarily discharges the debtor, which includes the issuance of IRS Form 1099-C ( Cancellation of Debt ). 
As you are aware, I was issued a Form 1099-C by your institution, which by operation of law, acts as Page 1 Formal Notice of Discharged Debt and Demand for Correction of Records XXXX XXXX evidence of debt cancellation. The Internal Revenue Service ( IRS ) recognizes the issuance of this form as a clear indication that the creditor has canceled the debt, thereby relieving me of any further obligations related to this account. 
Additionally, under UCC 3-501 ( b ) ( 3 ), I am within my rights to demand a written explanation regarding any refusal to accept this discharge. The Uniform Commercial Code clearly states that if a party refuses to accept a tender of payment or satisfaction, they must provide a specific reason for such refusal. 
To date, your institution has failed to acknowledge the discharge and continues to attempt collection on this canceled debt, which is improper and could be deemed a violation of federal law, including potential violations of the Fair Debt Collection Practices Act ( FDCPA ) and credit reporting laws under the Fair Credit Reporting Act ( FCRA ). 
Demand for Immediate Action : 1. Cease all collection efforts immediately on this discharged debt.

2. Remove any negative reporting related to this account from all consumer reporting agencies.

3. Provide a written explanation citing your legal justification for refusing to acknowledge the discharge of this debt, pursuant to UCC 3-501 ( b ) ( 3 ).

Failure to comply with this demand within 15 business days from the date of this letter will leave me no choice but to pursue all available legal remedies, including filing complaints with the Consumer Financial Protection Bureau ( CFPB ), the Federal Trade Commission ( FTC ), and any other relevant authorities. 
Page 2 Formal Notice of Discharged Debt and Demand for Correction of Records This letter serves as official notice of dispute and demand for correction of your records. 

Violations : 15 U.S.C. 1681e ( b ) : Reporting must reflect maximum accuracy. Your listing contains outdated and unverifiable delinquency history.

15 U.S.C. 1681i ( a ) : You must verify or delete disputed data within 30 days.

UCC 3-305 ( a ) ( 1 ) ( iii ) : If this debt was initiated under deception, or if terms were not disclosed properly, the instrument is unenforceable.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation