Consumer complaint received 2024-08-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: DISCOVER BANK
State: OH

Complaint narrative:
Case Number : XXXX Merchant Name : Quality Auto Parts XXXX, CA XXXX. : Billing Discover Card We are submitting this information in regards to the above Dispute Case. This is a XXXX of XXXX XXXX XXXX. 

On XX/XX/XXXX a purchase was made using our Discover Card for XXXX XXXX XXXX XXXX XXXX in the amount of {$1600.00} ( part+tax+shipping charge of {$150.00} ). 

This Transmission was advertised by the Merchant as being Tested and Inspected in GOOD READY CONDITION to fit and READY to WORK in your vehicle. ( see photo ) It was not! What arrived at the XXXX, Ohio, XXXX XXXX had a XXXX, XXXX housing which in no way matched their claimed advertisement of tested and inspected good condition. What they sent was DAMAGED goods. Obviously, it was never inspected. Our XXXX XXXX contacted us that he could not use this XXXX in our vehicle nor would he ever put this transmission in any vehicle! The transmission fluid would leak out, causing transmission failure. 

We contacted the merchant and sent them pictures of the damaged part, which they did not dispute. They never sent a return address or return authorization nor did they say they would pay the return shipping. 

Time issue was another big problem. The initial order was place XX/XX/XXXX, when were informed the part would take XXXX days to arrive in Ohio. Multiple weeks had passed and the merchant claimed they had shipping problems. Confusion and excuses were ongoing. In the mean time, our car was sitting on the transmission shop rack. Time was of the essence. 

By XX/XX/XXXX we had waited long enough. This timeline far exceeded the XXXX day quote merchant promised. At this point we had no faith in this merchant. We wondered if we had been scammed. After digging into their rating with the BBB of XXXX, California, we were dismayed to see they were no longer accredited with them and that they had an F rating with a number of complaints XXXXTrust was definitely out the door by then. 

It was at this point we contacted a local XXXX XXXX XXXX and purchased a transmission from this merchant. This part arrived in a reasonable time with no trouble. This purchase can be found on our Discover Card. This transmission cost about twice the price as the damaged XXXX from the XXXX XXXX merchant. 

After another phone call to XXXX XXXX XXXX, I see this merchant has lied claiming that I was going to lift the dispute off of this claim with Discover. 
I told him specifically, that the Dispute was staying on this claim and Discover would be investigating it. 

In conclusion, we are requesting a full refund to our Discover Card in the amount of {$1600.00} from this merchant. He falsely advertised good, working parts, and what was sent was cracked, damaged, and not usable. 
Discover Card needs to take their payment back from XXXX XXXX XXXX and credit my account. Otherwise, I will have been cheated Twice.

Company response to consumer: Closed with explanation