Consumer complaint received 2025-03-01 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: Block, Inc.
State: GA

Complaint narrative:
Hello, Thank you for providing information regarding your recent transaction. As a reminder, Cash App has a policy to comply with U.S. laws regarding economic sanctions. Engaging in prohibited transactions on our platform that involve jurisdictions sanctioned by the United States or engaging in other activities that violate U.S. sanctions are prohibited under Cash Apps General Terms of Service. 

In order for us to conclude our investigation, we need more clarity regarding your payment on XX/XX/year> for {$50.00}. Please provide a detailed explanation for the purpose of your travel to XXXX. If applicable, what OFAC license is this trip being conducted under? For additional information, please refer to OFAC FAQ 695 [ https : //ofac.treasury.gov/faqs/695 ]. 

Once we have received the requested information, you will hear back from us within 1-2 business days.

Cash App has a policy to comply with U.S. laws regarding economic sanctions. Engaging in transactions that involve jurisdictions sanctioned by the United States, or engaging in any other activity that violates U.S. sanctions is prohibited under Cash App 's General Terms of Service.

Please note that failure to respond to this email in five days will result in adverse action being taken against your account.

Thank you in advance for your response, XXXX Cash App Compliance -- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX XXXX XXXX [ XXXX ] Sent : XX/XX/year>, XXXX XXXX  To : XXXX Subject : Re : Inbound Voice General Questions [ ref :! XXXX.! XXXX : ref ] This offering was not for XXXX per say, it was to help with my pastor 's trip If Im allowed I can cancel the transaction, or you can cancel it for me but please I need to get into my account.? 

On Tue, XX/XX/year> at XXXX? XXXX  XXXX XXXX XXXX XXXX wrote : XXXX Yes, I sent it. Its for my church, my pastor went to to XXXX with others > as a misionary, and that was my offering which was never allowed to be sent XXXX? 
XXXX XXXX On Tue, XX/XX/year> at XXXX? XXXX  Cash App Support XXXX XXXX wrote : XXXX XXXX Hello, XXXX Thanks for writing in, we just received your inquiry, I'm sorry about the >> confusion here. We sent you an email recently but never received a >> response. I've copied the email below : XXXX XXXX Hello, XXXX Were reaching out to help us gain a better understanding of some recent >> activity on your account.On XX/XX/year>, you sent a payment for the amount >> of {$50.00}, with " XXXX XXXX '' in the subject line. 
XXXX Please reply to this email with information detailing the purpose of the XXXX payment, including an explanation of what was being paid for with this >> transaction and your relationship to the recipient. Once we have received XXXX the requested information, you will hear back from us within 1-2 business >> days. 
XXXX Cash App has a policy to comply with U.S. laws regarding economic >> sanctions. Engaging in transactions that involve jurisdictions sanctioned >> by the United States, or engaging in any other activity that violates U.S.

>> sanctions is prohibited under Cash App 's General Terms of Service.

>> Please note that failure to respond to this email in five days will >> result in adverse action being taken against your account. 
>> Thank you in advance for your response. 
XXXX XXXX XXXX XXXX XXXX Cash App Compliance XXXX XXXX XXXX :! XXXX.! XXXX : XXXXXXXX XXXX XXXX

Company response to consumer: Closed with explanation