Consumer complaint received 2025-08-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Marlette Funding, LLC
State: NY

Complaint narrative:
To Whom It May Concern, I am writing to formally dispute and challenge the recent denial of my loan application submitted through Best Egg, which cited as the sole reason : You have submitted an application in the last XXXX  days. 
This rationale is insufficient, vague, and raises serious questions under both federal and state lending laws, especially given that I maintain an exceptional credit XXXX via XXXX possess a perfect credit record across all three major bureaus ( XXXX, XXXX, and XXXX  ). There is no derogatory credit information that would reasonably justify this rejection. 
Grounds for XXXX : XXXX. Violation of Equal Credit Opportunity Act ( 15 U.S.C. 1691 et seq. ) Under the XXXX, lenders are required to provide specific, accurate, and meaningful reasons for a denial. A vague explanation such as prior application submission, without showing a legitimate underwriting or risk-based justification, constitutes a failure to provide a substantive adverse action notice as required by Regulation B ( 12 C.F.R. 1002.9 ). 
XXXX. Failure to Adhere to Fair Credit Reporting Act Requirements ( 15 U.S.C. 1681 et seq. ) You cited information from XXXX  and XXXX. However, the FCRA mandates that when credit reporting is a factor in a denial, the lender must : Provide the specific elements that contributed to the decision ; Allow the consumer to correct inaccuracies ; Avoid using outdated or irrelevant data ( e.g., a prior application without context or credit impact ). 
The denial implies reliance on non-credit-related internal policy, while still referencing credit bureau data, which is misleading and potentially unlawful. 
XXXX. Discriminatory or Arbitrary Lending Practices ( XXXX XXXX XXXX XXXX  XXXX ) XXXX XXXX XXXXXXXX XXXX XXXX  XXXX prohibits arbitrary denial of credit absent a sound and fair justification. Penalizing an applicant solely based on a prior non-impactful inquiry or application ( which did not result in credit being issued ) may constitute unjustified disparate treatment, especially when no new credit activity, delinquency, or risk factor has emerged. 
XXXX. Unfair Lending Procedures ( 12 U.S.C. 5511 under the XXXX XXXX ) Your practices may fall short of standards set by the Consumer Financial Protection Bureau ( CFPB ), which promotes transparency and fairness in lending. A generalized rejection with no underwriting explanation potentially violates the principles of fair access to credit and the right to an accurate explanation. 

Request for Immediate Action : I hereby request : XXXX. A detailed breakdown of all underwriting criteria used to deny my application. 
XXXX. A manual reconsideration of my application, excluding arbitrary technicalities such as prior application history, and including my stellar creditworthiness. 
XXXX. Disclosure of internal policies that may have been used as criteria in your rejection, if not credit-related. 
If I do not receive a written explanation and reconsideration within XXXX calendar days, I reserve the right to : Submit formal complaints to the Consumer Financial Protection Bureau ( CFPB ) ; Notify the Office of the Comptroller of the Currency ( XXXX ) and the XXXX XXXX XXXX XXXX ( FDIC ) ; Explore civil remedies under 15 U.S.C. 1691e and 1681n, and XXXX XXXX XXXX XXXXXXXX XXXX XXXX for unlawful denial of credit. 
Please consider this letter a formal Notice of Dispute under all applicable federal and state consumer protection laws.

Company response to consumer: Closed with explanation