Consumer complaint received 2024-06-05 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Struggling to pay your loan — Denied request to lower payments
Company: ALLY FINANCIAL INC.
State: TX

Complaint narrative:
I am writing to you regarding an urgent matter concerning my XXXX XXXX XXXX XXXX XXXX XXXX, VIN : XXXX, which I purchased from XXXX XXXX XXXX XXXX on XX/XX/XXXX. At the time of purchase, the vehicle had XXXX miles. 

On XX/XX/XXXX, with a mileage of XXXX, I brought my vehicle to XXXX XXXX XXXX XXXX XXXX, located at XXXX XXXX XXXX, XXXX XXXX, TX XXXX, due to transmission issues. After diagnostics, it was determined that the vehicle requires a new transmission. As of XX/XX/XXXX, I was informed of this issue, and subsequently, on XX/XX/XXXX, I was notified that my warranty covers the necessary repairs. However, I was also informed that the repair process could take an indefinite amount of time, leaving me without a vehicle for an extended period. Despite my repeated inquires, as of XX/XX/XXXX, I am still receiving uncertain responses from the dealership regarding the estimated completion. 

When I purchased the vehicle, I ensured that I had all necessary warranties and coverages to safeguard against unforeseen circumstances. I paid extra for these protections to provide myself with peace of mind in such situations. However, the current situation has left me in a state of distress, and I am urgently seeking a resolution. 

Given the significant inconvenience and financial strain this situation has caused me, I am urgently reaching out to explore potential solutions to mitigate these challenges. I am genuinely concerned about the uncertainty surrounding the timeline for the repair of my vehicle, which could potentially extend for up to a year or even longer. 
I urgently request your assistance in resolving this matter. I can not stress enough the financial burden of paying {$1000.00} monthly for a vehicle that I am unable to use, especially with the uncertainty of when I will regain access to my vehicle. Furthermore, I am deeply concerned about the potential negative impact on my XXXX  score and credit history if this situation is not addressed promptly and appropriately. 

I urgently need this situation to be resolved as soon as possible. It has been a significant inconvenience and source of frustration trying to work with my lienholder, Ally Auto, to find a positive resolution to this matter. Despite my patience and willingness to allow time for the situation to be rectified, there has been no tangible progress. 

I understand that resolving this matter may require careful consideration and negotiation. However, I hope that we can work together to find a mutually agreeable solution that addresses my concerns while also considering the interests of all parties involved and I kindly request your assistance in expediting a resolution to this matter. 

Please let me know if you require any further information or documentation from my end to facilitate this process. I appreciate your attention to this matter and urgently await your response.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation