Consumer complaint received 2025-09-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: AMERICAN HONDA FINANCE CORP
State: CO

Complaint narrative:
Honda financial services has dragged out this GAP claim since the date of the accident on or about XX/XX/XXXX. I have been left no other choice but to keep making payments on this vehicle which was deemed a total loss. 

I send Honda Financial Services all of the documentation that they initially asked for. This claim should have already been resolved but yet they sent me an email XX/XX/XXXX requesting information that they had not required in the previous documentation request. 

Claim Documentation Item Description Status Requested Received XXXX XXXX XXXX XXXX  Received XXXX GAPCONT GAP CONTRACT - FRONT & BACK Received XXXX LOANLEAS LOAN/LEASE CONTRACT Received XXXX LOC/APP VEH LOCATION OR APPRAISAL Received XXXX XXXX XXXX  ( NEW ) BOOKOUT SHEET ( USED ) Waiting OTHER EMPTY DOC TYPE Received XXXX PAYHIST COMPLETE PAYMENT HISTORY Received XXXX POLRPT POLICE REPORT Received XXXX XXXX XXXX XXXX FOR CANCELLABLE ITEMS Received XXXX SETCHECK SETTLEMENT CHECK Received XXXX SETSTMT SETTLEMENT STATEMENT Received XXXX WARRCONT COPY OF SERVICE CONTRACT Received XXXX Claim Information Claim Number Contract Status Claim Date Claim Received XXXX XXXX OPEN XXXX XXXX Product Business Date Benefit Form HONDA XXXX GAP NA NA NA First Name Last Name Address City State Zipcode NA NA NA NA NA NA Make Model Year VIN Sale Date XXXX XXXX XXXX XXXX XXXX Generate New Inspection For additional information regarding the status of your claim, please contact our Claims Department at ( XXXX ) XXXX and " press XXXX '' or you may reach us at XXXX. Thank you for choosing XXXX XXXX, XXXX. 

Conversation View Inbox GAP Claim Number : GAP Claim Submission Required ATTN GAP Claims Department XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX Additional information is needed for your GAP claim, and you must submit documentation via the Self Service Portal, email, or mailing address. 
Note Submit the required documentation for your GAP claim via the XXXX XXXX XXXX. here Submit the required documentation for your GAP claim via mailing address. 
Submit the required documentation for your GAP claim via email. ( XXXX ) Created by XXXXXXXX XXXX  Was this message summary helpful? 

XXXX XXXX To : me Thu, XX/XX/XXXX at XXXX XXXX Hello, We attempted to complete your claim today ; however additional information is required : DECLARATIONS PAGE STATEMENT OF USE Please submit documentation by any of the options below : Self Service Portal : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mailing address : ATTN : GAP Claims Department XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX Thank you, PRIVILEGED AND CONFIDENTIAL. This e-mail is intended only for the named person or entity to XXXX XXXX To : XXXX Thu, XX/XX/XXXX at XXXX XXXX Message Body Dear XXXX XXXX, As per your portal and a list of required documents, excuse me if I am not correct, but your portal nor you list of required documents does not list a declarations page nor a separate " Statement of Use. '' I submitted the REQUIRED documentation as indicated several months ago, and thought by now that I would have heard back by now to get this claim settled. 

I don't know what the intent is with Honda in settling this matter in a timely manner, but I trust that this will be expedited so I can stop making these car payments! Is that the intent. My next contact will be a letter to the Attorney General 's Office and/or the Dealer Licensing Board . I would also hate to add a complaint regarding Honda 's interpretation of GAP Insurance. 

In addition, I have not been given a timely refund of any extended warranties, etc., that I am possibly entitled to that I purchased. Hasn't Honda had lawsuits regarding this in the past? I have submitted the documentation that you have requested through your portal with the exception of STATEMENT OF USE. I believe that should be contained on the DECLARATIONS PAGE. 

If you require any additional documentation, please notify me immediately. Thank you. 


Hide trimmed content

Company response to consumer: Closed with explanation