Consumer complaint received 2024-10-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY
State: OR

Complaint narrative:
First of all I'm XXXX XXXX XXXX so I can't give you dates. In the last 6 months me or my home care worker have contacted the bank multiple times two or three each time for each account. I have an account for my credit card {$25000.00} credit limit and my husband has one as well of his own. We have a joint checking account. They were told that my husband was in a home 3 years now and did not have access or use of his cards and that my granddaughter had been using them. They said that he had to call in this fraud account activity in order for anything to be done about it. Well he barely remembered his own name and was not aware that the cards were even active and I was not allowed to tell him because I have to live with the granddaughter that's in question. Multiple times we tried to get a hold of them even after he died recently. The card is still active and my granddaughter is still using it. Why don't they care? Because I get to pay the bill every month along with my own bill so that my granddaughter can continue to financially exploit us. And as long as they get their money they don't care. 
We also told them about transactions on my accounts. I have not used my credit card but three times in the last 2 years. But if you look on my credit card you would be amazed at how many transactions there are they maxed out my credit card recently. And they're using my dead husbands even though he could not stand my granddaughter who was his step granddaughter. FYI she does not have power of attorney over either one of us even though my husband had severe XXXX I was his next opinion and I have mild XXXX but still have sane mind to make my own decisions. Senior and XXXX services protective services was notified and came out and asked me if I wanted to press charges and of course I'm not going to put my only living relative in jail but I think somebody needs to be held accountable and at least make sure she can't take my credit cards away from me anymore without my permission? I also told the bank about that and was given a new card that was sent to my granddaughter 's po box and I never did get to see it. I have never seen the transactions either because the paper shows up at her po box . Anytime she needs something done or reversed that I have done she makes me call with her present and I have to do what she says. Because I chose not to put her in jail I guess that means I had to deal with whatever she was going to do with my money and me? That doesn't mean that covers my husband who I have not seen in almost 3 years because she's used all our money and kept us apart and he recently died. nobody cares about that because we're still paying that bill monthly or I am now out of the little bit that I still get back from my social security and both me and my husband have gone without so many times and could have used this money in the last few years. I've been abandoned by the system. My husband died prematurely because of the same thing. It wasn't his time to go and this is going to drive me into an early grave as well.

Since I'm not allowed to have my credit card back I can not attach the number to this submission but I did find some more checks and instead of my credit card account I submitted my checking account which is attached to both me and my husband 's name. With that you should be able to find our credit card accounts on your own. I uploaded the last three transactions made on my credit card account. They aren't my transactions. Just an example... Please contact me by email if possible. My phone is being monitored by my granddaughter and most of the time she doesn't let me turn it on. I have my grandpad and can access the internet on it to check my email. 
Thank you for your time.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation