Consumer complaint received 2026-03-26 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Billing problem
Company: AMERICAN HONDA FINANCE CORP
State: NJ

Complaint narrative:
I am filing a formal complaint against Honda Financial Services regarding the handling of a vehicle lease, including misrepresentation at the time of sale, failure to respond to documented disputes, and the imposition of excessive and unjustified charges. At the inception of the lease, I made it explicitly clear that my intention was to ultimately purchase the vehicle. During the transaction, I was informed that my down payment would function similarly to a security deposit, which materially influenced my decision to proceed. I now believe this characterization was misleading and inaccurate. Additionally, approximately XXXX months prior to the lease maturity, I attempted to exercise a buyout option through the dealership ( XXXX XXXX ). The dealership refused to facilitate the buyout. I subsequently contacted Honda Financial Services to report this issue and request assistance. Despite multiple communications, Honda Financial Services failed to take any action to facilitate or clarify my ability to complete a buyout, even under circumstances involving financial and personal hardship, including separation from my partner. I formally raised these concerns multiple times through the following channels : Email sent on XX/XX/XXXX Certified mail sent on XX/XX/XXXX. Multiple phone calls, including the most recent on XX/XX/XXXX These specific communications are attached to this complaint. Despite these repeated attempts, Honda Financial Services has not conducted any apparent investigation, provided any substantive response, or issued any written determination addressing my complaints. Instead, after the vehicle was returned, I was issued a bill exceeding {$19000.00}, which appears to reflect the full residual value of the vehicle in addition to charges for excess mileage. This is particularly concerning given that : I was previously denied a reasonable opportunity to exercise a buyout option ; and My earlier complaints regarding misrepresentation and contract terms were never addressed. During my most recent phone call on XX/XX/XXXX, Honda Financial Services declined to provide any written response to my dispute and simply stated that the charges are consistent with the contract. This response fails to address the core issues I have raised regarding misrepresentation, lack of transparency, and failure to respond to formal complaints. I believe these actions may constitute : Misrepresentation of lease terms at the point of sale Failure to properly investigate and respond to consumer disputes Unfair or deceptive practices related to lease servicing and end-of-term charges Requested Resolution : I respectfully request that Honda Financial Services : Conduct a formal investigation into the misrepresentation of lease terms ; Provide a written response addressing all prior complaints ; Reassess and correct the charges applied to my account, including the excess mileage and residual-related billing ; Provide documentation supporting their refusal to facilitate a buyout prior to lease maturity ; Take appropriate steps to resolve this matter fairly and in good faith. Thank you for your attention to this matter.

Company response to consumer: Closed with explanation