Consumer complaint received 2026-02-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
XXXX. Unauthorized Transactions ( XX/XX/year> ) On XX/XX/year>, XXXX transactions were posted to my checking account that I did NOT authorize : {$920.00} Merchant listed as XXXX XXXX XXXX XXXX XXXX ) I do not know this merchant. I do not know what XXXX stands for. I have never conducted business with this merchant. I couldn't even find the merchant 's business or name in google. ( very suspicious business ) The merchant name XXXX XXXX appears highly irregular and unclear. I was unable to identify or verify this business through online searches. There is no clear or traceable business identity associated with this name. Even Wells Fargo representatives could not clearly explain what XXXX stands for. I was told it may refer to XXXX XXXX, but no official business details were provided. This raises serious concerns regarding the legitimacy of the merchant and the adequacy of XXXX XXXX verification process. {$450.00} XXXX I did not make any booking or authorize any charge. {$10.00} XXXX I did not make this purchase. I do not use my debit card at XXXX. XXXX. Debit Card Status My debit card was never lost. My debit card was never stolen. My debit card was always at home. I do not carry this debit card outside. I never carry any of my debit cards when I go outside. I did not physically present my card anywhere on XX/XX/year>. I did not share my card details with anyone. XXXX. Suspicious Activity Email I received an email from Wells Fargo regarding suspicious activity asking whether I authorized the payment. The email indicated that if I did not respond, the transaction would not be authorized. I did not authorize these transactions. Despite this, the transactions were processed and posted to my account. XXXX. Dispute Filed XX/XX/year> On XX/XX/year>, I filed a dispute with Wells Fargo for all three transactions. Wells Fargo issued provisional credits. However : On XX/XX/year>, Wells Fargo reversed the provisional credit for : {$920.00} ( XXXX XXXX ) {$10.00} ( XXXX ) Wells Fargo claimed there was evidence that the chip was presented. I did not present my card anywhere. I did not authorize anyone to use my card. The {$450.00} ( XXXX XXXX charge was refunded. XXXX. Case Closure Notice A letter dated XX/XX/year> stated that the case was closed. I only saw this letter recently and was not given a meaningful opportunity to respond to their findings. XXXX. My Position I firmly state the following : I did not authorize any of these XXXX transactions. My debit card was in my possession at home. I did not physically use the card. I did not knowingly allow anyone to use the card. I do not recognize the merchant XXXX XXXX. I did not receive any goods or services related to these charges. WellsFargo claim that the chip was presented does not explain how the transaction occurred when the card never left my possession. XXXX. Lack of Transparency in Investigation Wells Fargo has stated that there is overwhelming evidence supporting their conclusion. However : I have not been provided with documentation of this evidence. I have not been provided terminal location data. I have not been provided transaction logs. I have not been provided any merchant documentation. I have not been provided proof that I personally conducted these transactions. Simply stating that the chip was presented does not explain how the transaction occurred when the debit card never left my possession. XXXX. Broader Consumer Concerns While researching similar incidents, I found reports from other Wells Fargo customers describing similar situations in which : Unauthorized transactions occurred. The bank denied claims citing chip-present evidence. Claims were closed despite the customer denying authorization. This raises broader concerns about whether Wells Fargo is conducting independent, thorough investigations in such cases. XXXX. Financial and Emotional Impact This situation has caused significant financial distress and emotional stress. This is my hard-earned money. I relied on XXXX XXXX debit card security and fraud protection systems to safeguard my account. I feel unheard and dismissed despite reporting the fraud properly. I am requesting : A full reinvestigation of the {$920.00} and {$10.00} charges. Detailed documentation of the alleged chip evidence. Any merchant verification, signature, XXXX, terminal ID, or geolocation data used to deny my claim. Clarification of how the transaction was approved despite suspicious activity notification. I really hope this matter is not resolved fairly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation