Consumer complaint received 2025-06-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Deficiency balance after repossession
Company: OneMain Finance Corporation
State: PA

Complaint narrative:
On XX/XX/XXXX I signed a loan agreement with Onemain financial in the amount of {$22000.00}, Collateral on the loan is a XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX On XX/XX/XXXX, my account with Onemain financial had fraudulent activity and the security and integrity was compromised by a employee in their XXXX XXXX office. Multiple requests for a investigation into the situation just lead to responding with what the branch managers stated. ( my request was due to her statements are false and never happened ) Due to the lack of a investigation into The Branch Managers statements and that my financial institution was accessed without authorization and account notes were fabricated and my account with Onemain financial was no longer secured I withheld giving any new financial information since I had to change everything and was protecting myself from any further financial issues because the source and problem was never investigated or corrected. 
That being said, I defaulted the loan ( that I questioned the integrity of ) On XX/XX/XXXX. XXXX Onemain financial took possession of the above stated collateral, inspection was in XXXX. New tires, brakes and rotors. XXXX XXXX including XXXX XXXX XXXX XXXX XXXX XXXX Vehicle was free from any mechanical, and cosmetic damage. 
I was sent a a notice of sale for XX/XX/XXXX in a private sale and I would be responsible for the deficiency balance. I received no other documentation on the collateral. On XX/XX/XXXX XXXX XXXX reported to the credit bureaus and my credit score reflects that they wrote off {$23000.00} as a profit and loss. This balance does not reflect a deficiency balance. Onemain financial did not sell the collateral as stated. The balance of the write off is even higher than the original loan after making roughly XXXX payments. Onemain financial had possession of the collateral prior to the write off of the loan they deemed unlikely to collect on. This is unfair credit reporting the amount unlikely to recover should be a deficiency amount. Onemain financial has had possession of the collateral for nearly XXXX XXXX without following through with the sale and " double charging '' me by keeping the collateral and reporting the full loan amount to the credit bureaus. 
The Misconduct with my private and financial data by a employee and negligence of a Investigation. A repossession that I requested the agent stop and I immediately contacted Onemain financial and the recovery group because my medication was in my work bag that I just placed in the vehicle. Failure to follow through with the sale of the collateral and then add XXXX over XXXX XXXX after the car was repossessed. The report to the credit bureaus a write off in the full amount of the loan not a deficiency amount. XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX definitely has value and should have been sold and applied to the debt. Onemain financial for the last XXXX XXXX has continually avoided any accountability for the misconduct by their branch manager and for not investigating the unauthorized access to my private and financial data and they continue to show actions of unfair and unethical businesses behavior.

Company response to consumer: Closed with monetary relief