Consumer complaint received 2025-04-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Follow-Up CFPB Complaint Experians FCRA & XXXX XXXX XXXX ( Late Response and Inaccurate Reporting ) Consumer Information : Name : XXXX XXXX XXXX XXXX Complaint On : XX/XX/year> Experian Response Received On : XX/XX/year> Subject : Failure to Comply with FCRA 1681i, 1681e ( b ), and Metro 2 Guidelines Complaint Summary : I am submitting this follow-up complaint to formally challenge Experians failure to comply with its legal responsibilities under the Fair Credit Reporting Act ( FCRA ) and Metro 2 Compliance Standards XXXX I submitted a dispute on XX/XX/year>. According to the FCRA, Experian was required to complete its reinvestigation within 30 days of receiving my dispute. However, Experian did not respond until XX/XX/year>, which is well past the XXXX statutory deadline, violating 15 U.S.C. 1681i ( a ) ( 1 ) ( A ).

Additionally, Experian failed to provide any documentation from furnishers validating the continued reporting of several disputed accounts, nor did it provide a detailed description of the procedures used to verify them, which violates 15 U.S.C. 1681i ( a ) ( 7 ). 

XXXX response indicates that it contacted furnishers and relied solely on their electronic response through automated systems such as e-OSCAR, which the CFPB has already criticized for failing to meet the reasonable investigation standard. There is no evidence that Experian reviewed original account-level documentation as required under the FCRA or ensured XXXX XXXX XXXX integrity, particularly with charge-off reporting. 

XXXX XXXX and FCRA Violations Identified in Experians Handling : 1. Failure to Respond Within 30 Days FCRA Violation : 15 U.S.C. 1681i ( a ) ( 1 ) Experian exceeded the 30-day reinvestigation window by responding more than 50 days after my dispute was filed.

This delay nullifies their reinvestigation and mandates immediate deletion of the disputed items.

2. Failure to Provide Verification or Method of Reinvestigation FCRA Violation : 15 U.S.C. 1681i ( a ) ( 7 ) Experian did not provide a description of the procedures used in the reinvestigation nor any documents reviewed.

A generic statement that the information was verified is insufficient under the FCRA.

3. Reporting Charged-Off Accounts with Past-Due Balances FCRA Violation : 15 U.S.C. 1681e ( b ) ( Maximum Possible Accuracy ) Metro 2 Violation : XXXX XXXX XXXX Guidelines Accounts such as XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, and others are being reported with a charge-off status and a past-due balance, which is prohibited under Metro 2 specifications.

A charge-off account must reflect a {$0.00} past-due amount unless the lender is still actively collecting. This inaccurate reporting artificially inflates the derogatory impact and violates both accuracy and fairness requirements.

4. Failure to Delete Unverified Information FCRA Violation : 15 U.S.C. 1681s-2 ( b ) ( 1 ) ( E ) Experian failed to delete accounts that were not verified with original documentation, as required when the furnisher can not verify an account with sufficient detail.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation