Consumer complaint received 2025-10-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: Global Lending Services LLC
State: MA

Complaint narrative:
Subject : Auto Loan Misrepresentation Incorrect Borrower/Co-Signer Assignment, Nondisclosure, and Unfair Lending Practices by Dealership Companies Involved Lender : Global Lending Services Loan Account Number : XXXX Dealership : XXXX XXXX of XXXX XXXXXXXX XXXX XXXX Description of the Problem I am filing a complaint regarding a misleading and deceptive auto loan transaction involving both Global Lending Services and XXXX XXXX XXXX XXXX XXXX XXXX 

When my sister and I signed the loan documents, we both believed that I was the borrower and she was only co-signing for me. At no point during the sales or financing process did the dealership explain that they were assigning her as the primary borrower. We were not familiar with auto financing, it was our first time purchasing a car from a dealership, and we did not know what questions we were supposed to ask. No one guided us through the documents or explained the borrower/co-signer roles. 

The dealership even sent their representative to my sisters workplace to have her sign the paperwork. She signed based on the information they provided her, believing she was co-signing not becoming the full borrower. 



How and When I Discovered the Misrepresentation I want to clarify the timeline : I first found out about the incorrect borrower assignment before the repossession. It happened when I contacted Global Lending Services months earlier to request a payment extension. They asked me to sign as the co-signer, which confused me. When I questioned the agent, I was told for the first time that my sister was listed as the primary borrower because her credit score was better. 

At that time, I did not fully understand that this was a serious problem. I did not know this was considered misleading or improper. I am not knowledgeable about auto financing, and I assumed the dealership had followed the correct process. 

After the repossession, when GLS offered me a two-month extension to reinstate the loan, this information was repeated to me again. That is when I fully remembered the earlier incident and realized that the dealerships actions were misleading and that we had been misinformed during the original signing. 

Neither my sister nor I knowingly agreed to this borrower/co-signer setup. She would never have agreed to be the primary borrower if this had been properly disclosed. 



Why This Is a Serious Issue The dealerships conduct includes : Misrepresentation Failure to disclose crucial loan information Assigning borrower and co-signer roles without consent Taking advantage of first-time buyers Sending paperwork to be signed without full explanation Withholding the true reason for switching borrower status Creating financial harm and confusion Because of this, both my sisters and my credit are being negatively impacted over a loan structure we did not knowingly consent to. 



Requested Resolution I request that the CFPB : 1. Investigate the dealerships handling of the loan paperwork and borrower/co-signer disclosure. 
2. Require correction of the contract to reflect our intended roles ( I was the borrower ; my sister intended to co-sign ).

3. Review and remove any inaccurate or unfair credit reporting, including the repossession. 
4. Review the deficiency balance in light of the misrepresentation.

5. Ensure Global Lending Services fully investigates the dealerships actions. 
6. Take any appropriate enforcement or corrective actions. 



Additional Information This was our first time buying a car. 
We did not know what to look for or what questions to ask. 
The dealership never explained borrower vs. co-signer responsibilities. 
I discovered the issue before repossession but did not understand its significance at the time. 
The lender repeated this information after the repossession, which made me realize the seriousness. 
My sister signed paperwork at her workplace without full explanation. 
We were unaware that the dealership used her credit to list her as borrower. 

We are seeking assistance to correct this situation and prevent further harm.

Company response to consumer: Closed with explanation