Consumer complaint received 2025-11-08 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX

Complaint narrative:
Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX Debt Collector : Columbia Debt Recovery LLC DBA Genesis Account Number : XXXX Original Amount : {$3800.00} This debt is invalid. I am requesting its immediate removal from my credit reports as the original creditor, XXXX, committed multiple material breaches of our lease agreement before I terminated my tenancy. 
1. Illegal Rent Increase ( Breach of Contract ) : XXXX illegally raised my rent four months before my new lease began.

My first lease ( ending XX/XX/year> ) had a rent of {$960.00}. 
My renewal lease ( starting XX/XX/year> ) had a rent of {$970.00}. 
XXXX began charging me the higher {$970.00} rate in XX/XX/year>, in direct violation of my active lease. I have bank statements and lease copies to prove this. 
XXXX. Failure to Provide a Habitable Environment ( Constructive Eviction ) : XXXX failed to provide a safe living environment by refusing to enforce its own parking rules. 
For over a year, I sent dozens of emails ( which I have saved ) complaining about tenants in my unit blocking access and creating a safety hazard.

The property manager repeatedly admitted the problem but took no effective action, instead telling me to call the tow company, who then told me they were not authorized to tow. 
This situation caused me extreme, documented mental distress, including a XXXX XXXXXXXX XXXX that required an ER visit ( medical records available and debt collection because I was uninsured and unable to pay ) 3. Deceptive Trade Practices : The property engaged in a " bait-and-switch, '' showing me a desirable unit on the 1st floor on the new side of property with ample access to parking and then moving me into a 3rd floor smaller unit on the older side with very limited parking ( I discussed openly that my age, mental and physical health made 1st floor preferred ). I wasnt made aware of the switch until I showed up to retrieve my keys. The unit was damaged, and dirty on move-in. XXXX XXXXXXXX XXXX XXXX XXXX town, finding alternate housing with shuttle service isnt possible at the start of the semester. After being left with no choice, I was told that I could transfer units if one became available. Yet my request for the next year were ignored, denied, or involved a significant fee and lease renewal. I didnt want to commit to any additional lease term. 
I formally notified XXXX of these breaches in writing on XX/XX/year>, as my reason for terminating the lease. Management on site would not discuss and referred me to XXXX corporate office and they refused to engage in writing, as requested. XXXX broke the contract first, I do not owe the penalties ( like the {$820.00} " XXXX XXXX '' ) or the remaining rent. This includes the accusation of damages ( I have photos of the state of the unit at move in and out ) The debt collector, Genesis/Columbia , is now charging 18 % interest on this fraudulent debt. Both XXXX and Columbia refuse to address my evidence. XXXX refers me to Columbia, and Columbia says only XXXX can validate the debt. This is an impossible loop I can not break. 
This invalid debt is preventing me from securing new housing. 
Desired Resolution : I request that Columbia Debt Recovery/Genesis cease all collection activity and delete this account and all associated tradelines from my credit reports with XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation