Consumer complaint received 2025-03-22 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
Company: WELLS FARGO & COMPANY
State: MA

Complaint narrative:
For the past six months I have been trying to work with Wells Fargo. I have done everything in my power to give the documentation that I have they still refuse to do anything and are threatening to foreclose on a house on a XXXX  American they have a XXXX working on this. You can not tell me that this is not discrimination. They are not willing to work with me After all this they think that I have all this money that I can come up with and pay this out right they are threatening to force a family with children out into the cold. They dont care at all. I wan na be able to pay more on my mortgage to help with the past due amount they dont do that. They dont care. They dont pick up the phone and call they claim that its against Massachusetts ruling to do that when in fact, it is not and I have proof of that this XXXX XXXX XXXX who continues to send me his findings is completely wrong and needs to be fired. If they threatened to throw me out theyre threatening XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Then they say were here to help. Theyre not helping when theyre saying that theres nothing that they can do to help me on this loan. 

Im not able to take out a separate loan to pay off what is past due, but I am willing to work with Wells Fargo if theyre willing to work with me to save my house but theyre not instead theyre out to murder a family. I dont have {$40000.00} to pay a stupid HUD loan that my parents had thats not my responsibility. I should only be responsible for the past due amount of {$17000.00} and if they could just break that up into whats left of years of paying off {$300000.00} house and tack it onto the monthly mortgage that I have now Ill pay that sorry I was in a XXXX rut because of the overpayment from Social Security me and millions of others, but now theyre gon na crucify me because of that and put me out in the cold with my family because Im a XXXX  XXXX American if I was an illegal person then put them right here theyd have no Problem do not come back and write to me. That discrimination is not here because it is I see it. Prove to me that discrimination is not involved and keep me in my house and work with me. Pick up the XXXX phone. Enjoy your XXXX job and XXXX XXXX is a male thats against women Wells Fargo is not out to help people XXXX XXXX XXXX XXXX XXXX ill keep sending complaints and so will my lawyer until you decide to be for the American people They also claim that they cant put my name on the mortgage, but apparently they dont understand that theres a federal regulation f that requires that I am put on the mortgage no matter what the status is federal regulation 12 CFR1026 known as regulation Z states by law you need to put my name on the account no matter what the credit is or what the status of the head loans are

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation