Consumer complaint received 2024-09-04 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
I was a victim of identity fraud on XX/XX/XXXX around XXXX XXXX XXXX XXXX PST when the scammers called me from tel No : XXXX XXXX XXXX claiming they were from the fraud dept. On the call, they shared that my identity had been compromised and there were 25 retail transactions done between XXXX XXXX XXXX in the past 24 hours. The person had my SS no and birth details information too. He asked me if I had approved a {$120000.00} wire transfer from the XXXXXXXX XXXX XXXX which I immediately declined. He sent me some code on the cell and asked me to share the information as he wanted to cancel the transaction. ( sharing the XXXX XXXX {$120000.00} wire email separately ) Luckily the XXXX account got locked and the $ XXXX transaction didnt go through. 

The caller also mentioned that the scammers had my Wells Fargo banking details, and had information about the checking account ending in XXXX and Wells Fargo debit card ending in XXXX. He shared that the scammers were trying to transfer XXXX  XXXX ( confirmation below for ref. ). Please note this amount XXXX  XXXX has been deducted from the account and processed by the Wells Fargo team. 

At this point, I realized something wasnt right, and I immediately drove to the XXXX XXXX XXXX XXXX bank to discuss and check the validity of the transactions that had happened. I was helped by XXXX XXXX, a Sales executive who immediately recognized the fraud and blocked the XXXX account. Luckily the {$120000.00} transaction was blocked and didnt go through. 

After this, I ran across to the Wells Fargo Bank around XXXXXXXX XXXX  PST in XXXX XXXX to report the matter. The Premier banker XXXX XXXX XXXX helped me log a complaint to their fraud dept However, the Wells Fargo transaction went through and I have lost {$25000.00} in the scam. 

Please note I have informed the Wells Fargo Fraud team and logged a complaint with the XXXX executive team - Wells Fargo Case No : XXXX. They have also changed the checking account no, blocked my online access, and canceled the debit card. Wells Fargo has created claim no # XXXX. BTW, also logged a Police complaint XXXX XXXX : XXXX. 

Interestingly my cellphone that day was working erratically and I wasn't getting incoming calls. It appears the calls have been getting forwarded to some other number. I had reached out to the XXXX XXXX XXXX  office of the President to check on what happened on XX/XX/XXXX and why the calls were getting forwarded? They have confirmed that my cellphone was spoofed on that day and have confirmed that the number was associated with multiple incidents of suspected fraud activity. Uploaded the XXXX XXXX XXXX letter for ref too. 

Based on the research the Wells Fargo team sent me a letter today XXXX XXXX they shared that they are attempting to recover the money from XXXX  and are at their mercy. It's extremely disappointing to know that I have no protection against identity fraud at Wells Fargo and will be at the mercy of XXXX to get the money. I have been banking at Wells Fargo for 25 years and have no surety about recovering my hard-earned money due to their inability to protect me from identity fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief