Consumer complaint received 2026-05-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
On XX/XX/scrub> 2026, I received XXXX phone calls from Bank of America representatives responding to my escalated complaints. During these recorded interactions, Bank of America XXXX XXXX explicitly admitted to having already recovered my disputed funds from the merchant weeks ago. Despite this recovery, Bank of America is deliberately withholding my funds, refusing to credit my account, and continuing to assess punitive overdraft and maintenance fees against my business. Incident XXXX : XXXX XXXX XXXX ( XXXXXX/XX/XXXX CT ) Representative : XXXX XXXX ( XXXX Complaint Response Team / Phone : XXXX ) Admission of Delay : XXXX explicitly admitted that Bank of America has possessed all of my required dispute documentation, including the merchant authorization and chargeback letter, " for weeks. '' Procedural Deflection : XXXX confirmed her role is strictly procedural routing. She offered no resolution, no provisional credit, and refused to suspend ongoing fees, stating they are " waiting to hear back from the merchant. '' Incident XXXX : XXXXXX/XX/XXXX Call ( XX/XX/XXXX) Representative : " XXXX '' ( Refused to provide last name or a call reference number ). Admission of Recovered Funds : After sustained questioning, XXXX explicitly stated, " We did a chargeback to the merchant. '' She confirmed BoA contacted the merchant approximatelyXX/XX/XXXXdays after my initial dispute ( filed XX/XX/year> ), and the merchant returned the funds to Bank of America the very next day. Material Contradiction : Despite admitting BoA has held the returned funds for multiple weeks, XXXX then claimed they can not release the funds because they must " wait to hear back from the merchant. '' When asked how they could be waiting on a merchant that had already returned the funds, XXXX could not provide a coherent answer. Bad Faith Refusals : XXXX refused to provide a callback time, refused to identify an accountable contact, refused to provide a resolution timeline, and refused to suspend ongoing overdraft or maintenance fees while the bank holds my capital. Regulatory & Legal Violations Bank of America is relying on the fact that Regulation XXXX ( XXXX XXXX XXXX ) does not apply to business accounts to justify indefinite delays. However, their admitted actions violate the following : Card Network Operating Rules :XX/XX/XXXX rules dictate that once a chargeback is successful and a merchant returns funds, the bank is obligated to credit the cardholder. Conversion of Funds : BoA has admitted to holding funds they know belong to my business while simultaneously draining my account via administrative fees. XXXX Article XXXX XX/XX/XXXX Texas XXXX : The bank 's contradictory statements and refusal to process recovered funds represent deceptive trade practices and a failure of their fiduciary and contractual obligations under their own deposit agreement.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief