Consumer complaint received 2025-12-19 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Bread Financial Holdings, Inc.
State: CO

Complaint narrative:
On or about XXXX was visited by a salesman offering security system told the gentleman I was not interested asked if he could come inside to talk to me about it stated I could not afford to pay limited income still persisted gave him a chance to speak asked for a piece of paper found a paper to write on kept telling me how about this scenario did not agree wrote down different ones was told he could even help out he could give me {$100.00} dollars cash his installers were in the area I was really hesitant when he walked me through the scenarios the most I understood was it could go as low as {$22.00} dollars but I needed to come up with so much money which I did not have I repeatedly said I did not want the service but if the number was true an no payments until XXXX in which a payment for {$99.00} dollars would be do an then may payments could be {$36.00} dollars at no time was there ever a mention of a loan only payments for the security. Installers came asked me for where I wanted them to go doorbell backyard door from garage into house after they set it up no teaching no handbook or instructions on how to work system salesman had left no contract given only information on paper. the first weekend of this system I had a fire alarm go off unable to turn off false alarm so police came X XXXX I told them it's new not shown how to work system when this happened I asked the salesman to come take out the system he stated he would get back to me he stated they should have given me a code they did not. Left the system with the light on for the weekend called the next day was finally told to just pull off the wall that should reset it, I also asked if I could have a camera moved he stated I would have to pay, I wanted them to take the system they put another person on the phone walked through how to do somethings asked about moving the camera the installer went over everything like they should have done when the system was put in I put the money in the bank for the payments, checking my account for my bank online saw a withdrawl for {$55.00} from Bread Disb.DB did not know what this was checked it out an called the bank they researched it asked if I had taken out a loan I stated I did not disputed it they did not get back to me. XXXX XXXX saw same amount an called the bank explained the situation was asked if I was sure I was I did not open up a loan I have had my card issues this year with stolen bank card numbers they stated it was using my checking account number still did not take out a loan started the unauthorized debit paperwork. XXXX days later recieved a call about not being able to withdraw from my acount called XXXX they sugessted calling Bread Dist. I had no number the person from XXXX stated I had to buy out the loan I stated I did not sign up for a loan I hung up when I finally got the message from Bread was able to get a phone number tried working with both parties XXXX did not want to take the equipment stated I had to talk to Bread recieved a call from Bread my neighbor took talking about trying to settle this matter before it went further called XXXX  days later to both parties again I felt they just passing the buck I did not recieve any paperwork about a loan have only the XXXX paper that was written on by the salseman ( XXXX ) with XXXX now they have reported failure to pay an my score went XXXX points I have always paid my debts an known what my income pays this has been a strain on my health an I just want the equipment gone an this to be over it is not my fault I was not given anything to state there was a loan not even an e-mail

Company response to consumer: Closed with explanation