Consumer complaint received 2025-04-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
In XXXX I was made aware of an issue with my Mortgage payment not being applied. I had this set up on autopay and had owned this home since XXXX. I had not received any notification that there was any issue with my payments until this notice appeared on the door. 

I contacted Wells Fargo who my home loan was with and was notified that there was an issue with my auto pay being applied and that my property would be foreclosed on. I requested the balance and to be able to make payment in full of any balances due and was told they would not take my payment and the house was being foreclosed on. They did not provide me with any options to satisfy any past due amounts. There had been no changes to my payment accounts, autopay set up, etc. and suddenly they were not able to apply my payments and quickly completed foreclosure proceedings on my home and would not provide any detailed information, allow me to resolve the issue, etc. 

At this time I did not know what if anything I could do about this. It definitely seemed as if something unethical had occurred with the bank and my home was unfairly taken out from under me without any notice or providing me the ability to correct any issues. I also had a car loan with Wells Fargo around this same time in which payments were misapplied by their error and my car was wrongly repossessed. I was able to later get the vehicle issue resolved and was also notified of an issue in which the bank had made errors in applying payments on many loans and received a settlement related to the misapplication of my vehicle payments and wrongful repossession that occurred years earlier. 

I believe that something similar may have occurred in relation to my mortgage payments on my property located at XXXX XXXX XXXX XXXXXXXX XXXX, which then resulted in my home being wrongfully taken and foreclosed on without any notification. The only notification I received was the notice on the door and the notice also included contact information for an investment company who I believe was able to purchase my property out from under me. 

I would like an investigation to be conducted in relation to the misapplication of my mortgage payments, and lack of required notifications, and documentation being provided to me in relation to Wells Fargo foreclosing on my home located at XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX. I believe there were likely violations in relation to required actions that the bank should have taken and the fact that I was not provided the ability to resolve any payment issues, etc. and my home was quickly foreclosed on. I am unable to access any records due to the time period and was never provided adequate documentation related to the alleged missed payments, foreclosure notifications, etc. 

Upon additional research into this situation, it came to my attention that Wells Fargo was the party of a class action lawsuit related to wrongful foreclosures and misapplication of loan payments during this same period. Based on this information it seems likely that what occurred is also related to this confirmed wrongdoing and violations that Wells Fargo was found to be liable for.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation