Consumer complaint received 2017-01-31 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Don't agree with fees charged
Company: Navient Solutions, LLC.
State: NJ

Complaint narrative:
I borrowed {$11000.00} as an XXXX. XXXX and its successor Navient ( hereinafter '' Navient '' ) managed to convert that balance to in excess of {$60000.00} by forcing and directing me into making multiple requests for forebearance in order to maintain my loan in good standing, and avoid default, rather than correcting the account balance to enable a complete pay-off of an accurate account balance. The disputed loan balance began when Navient allowed for a consolidation that was in violation of Federal Regulations because there was a judgment obtained for the defaulted student loan that was consolidated. The loan was defaulted in violation of Federal Regulations inasmuch as I was never enrolled less than half time for more than six months as an XXXX. I received a letter from the legal department at The XXXX informing me that the loan was defaulted in error and that it would be removed from the default status. Unbeknownst to me, the loan was never removed from the default status. In addition, Navient fraudulently consolidated more than twice the amount stated on the Promissory Note when Navient illegally consolidated the defaulted loan that a judgment had been obtained for. When I brought this to Navient 's attention for correction, they ignored me and referred me to the U.S. Department of Education for correction. When I contacted the U.S. Department of Education, they referred me to Navient for correction. The U. S. Department of Education wrote to me informing me that Navient needed to correct the account balance. After discovering multiple class action lawsuits against Navient that were settled for in excess of XXXX, I communicated with Navient CEO XXXX XXXX ( reported annual salary of XXXX} for 2015 ) informing him of the gross mishandling of my student loan account. Shortly thereafter, Navient offered a settlement that agreed to remove the excess amount that was fraudulently consolidated and the interest the account accrued only for the amount that was over consolidated. Navient appears to have deliberately stonewalled me in refusing to correct the account balance long enough to balloon the student loan account for Navient 's grossly improper financial gain and then offer " crumbs '' in a settlement offer that required Navient be released from all liability for their actions that deliberately inflated the loan balance for Navient 's financial gain. Steadfast in refusing to correct the loan balance, Navient allowed the student loan to default and sold the loan to the XXXX XXXX for collection of a loan Navient knew to be erroneous. Upon outlining Navient 's handling of my student loan account that violated multiple Federal Regulations and included a fraudulent consolidation, the XXXX ( " XXXX '' ) had Navient repurchase the loan they sold to XXXX. I received a letter from the XXXX informing me that I had to work with Navient to correct my account balance. Navient removed the loan from the default status and sent me a letter misrepresenting that the forebearance I requested was approved. I NEVER requested any forebearance. Navient is clearly attempting to inflate the account balance further for its continued grossly improper financial gain. Navient does not return my e-mail communication seeking to correct the account balance as both the U.S. Department of Education and the XXXX XXXX informed me needed to be done. The account is past due and will be defaulted again and presumably sold in default to XXXX XXXX to repeat the process over again. There has not been any effort or communication from Navient to correct my account balance.

Company response to consumer: Closed with explanation