Consumer complaint received 2020-03-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: VA

Complaint narrative:
CFPB Consumer Financial Protection Bureau, In XX/XX/XXXX, I was laid off from my job and this created a bad financial situation with my family 's finances. So we started to be late on our mortgage. So at that time till recently I have been trying to settle with my mortgage about a loan modification. My original company Ocwen Mortgage company. During my modification time period, Ocwen sold or our note to the PHH Mortgage company. But now XXXX is my mortgage provider under PHH. This has created a lot of confusion in the loan modification process. I have received conflicting letters of the same date but with different content. One stating that my loan modification can not be reviewed and the other letter asking for more documents to further the review. All dated the same. And then a certified letter stating a foreclosure date has been set. So I have been in many discussions with PHH Mortgage and there assigned mortgage assistance managers. It sounds like a call center in XXXX. Anyways since my loan mod has been so mismanaged I have complained to my mortgage company and they have stopped the foreclosure date 4 times since this has happened. 

On XX/XX/XXXX - I turned in a Brand new Loan Modification Application with an updated financial statement to my mortgage company. Since my job loss, I went through a personal bankruptcy with Chapter XXXX. This left me with no unsecured debt. And with this new financial application, I was able to prove that my small business which I started in XX/XX/XXXX is profitable and showed PHH with my P & L statements to show that I was bringing in {$4500.00} a month personally from my business. And also showed them my personal deposits. The P & L statement showed I was {$47000.00} in the Black with my business. 

On XX/XX/XXXX - Mr. XXXX XXXX - My assigned account manager - told me that my P & L was not satisfactory for the underwriters. So he told me what the format was on how to prepare the P & L. I was confused by this because it showed too many expenses and that was different from my P & L in  terms of profitability. 

On XX/XX/XXXX - I called Mr. XXXX to call me back no return call. On XX/XX/XXXX - I called Mr. XXXX to call me back On XX/XX/XXXX - Letter from XXXX XXXX - that my documents will be reviewed On XXXX Letter From XXXX XXXX - Document due date XX/XX/XXXX - please submit most recent bank statement self-employed income On XX/XX/XXXX - Letter from XXXX XXXX - Stating my mortgage application was received and next steps On XXXX Letter from XXXX and XXXX - about foreclosure date set on the house XX/XX/XXXX Please CFPB Rep, help me with this loan modification, please. My original company Ocwen sold this note 2 times and it seems that my loan modification application is not getting the attention that it needs. And so many different companies working on this it seems that one company is foreclosing it and the other company is trying to process a loan modification application. 

I have many more details and have this all documented. With emails, letters, and conversation noted by date. 

Sincerely yours, XXXX XXXX XXXX

Company response to consumer: Closed with explanation