Consumer complaint received 2015-03-31 00:00:00
Product: Bank account or service — Checking account
Issue: Making/receiving payments, sending money — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: VA

Complaint narrative:
On the XXXX/XXXX/2015, I went to bank of America branch to get my checking account and routing number. A young associate name " XXXX '' asked me for my Virginia identification card and debit card. to process my inquiry. After 5 minute he came back with a small paper which has an account and routing number. I used those numbers in my online tax filing. 
After XXXX weeks I call IRS to ask about my refund ; they told me it is already in my bank account. When I checked my bank account, there was no deposit from IRS. 
As I went to another branch and verified the small paper the bank associate " XXXX '' gave me, I realized that the number he gave me is someone else bank account. As a result, someone else got my tax refund money. I don t know if he did it by purpose or it was a mistake. 
It is really disappointing that Bank provides erroneous information. 
Could you please look into the matter and have the money send back to my account as soon as possible. 
Thanks and XXXX branch address is : Bank of America XXXX XXXX XXXX, XXXX XXXX, VAAssociate name is : XXXXOn the XXXX/XXXX/2015, I went to bank of America branch to get my checking account and routing number. A young associate name " XXXX '' asked me for my Virginia identification card and debit card. to process my inquiry. After 5 minute he came back with a small paper which has an account and routing number. I used those numbers in my online tax filing. 
After two weeks I call IRS to ask about my refund ; they told me it is already in my bank account. When I checked my bank account, there was no deposit from IRS. 
As I went to another branch and verified the small paper the bank associate " XXXX '' gave me, I realized that the number he gave me is someone else bank account. As a result, someone else got my tax refund money. I don t know if he did it by purpose or it was a mistake. 
It is really disappointing that Bank provides erroneous information. 
Could you please look into the matter and have the money send back to my account as soon as possible. 
Thanks and XXXX branch address is : Bank of America XXXX XXXX XXXX, XXXX XXXX, VAAssociate name is : XXXXOn the XXXX/XXXX/2015, I went to bank of America branch to get my checking account and routing number. A young associate name " XXXX '' asked me for my Virginia identification card and debit card. to process my inquiry. After XXXX minute he came back with a small paper which has an account and routing number. I used those numbers in my online tax filing. 
After XXXX weeks I call IRS to ask about my refund ; they told me it is already in my bank account. When I checked my bank account, there was no deposit from IRS. 
As I went to another branch and verified the small paper the bank associate " XXXX '' gave me, I realized that the number he gave me is someone else bank account. As a result, someone else got my tax refund money. I don t know if he did it by purpose or it was a mistake. 
It is really disappointing that Bank provides erroneous information. 
Could you please look into the matter and have the money send back to my account as soon as possible. 
Thanks and XXXX branch address is : Bank of America XXXX XXXX XXXX, XXXX XXXX, VAAssociate name is : XXXX the XXXX/XXXX/2015, I went to bank of America branch to get my checking account and routing number. A young associate name " XXXX '' asked me for my Virginia identification card and debit card. to process my inquiry. After XXXX minute he came back with a small paper which has an account and routing number. I used those numbers in my online tax filing. 
After two weeks I call IRS to ask about my refund ; they told me it is already in my bank account. When I checked my bank account, there was no depos

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with monetary relief