Consumer complaint received 2018-06-26 00:00:00
Product: Debt collection — Medical debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Capio Partners, LLC
State: OH

Complaint narrative:
My Husband XXXX XXXX and I previously remitted complaint XXXX and was under the impression based on the company responses this matter was resolved. The Attorney who responded stated I am likely confusing the account with Capio with the XXXX account as to the Capio Account WAS CLOSED as a result of the CFPB complaint last year!! I would like to point out the facts in the response from the Attorney were FLAT wrong!!! Please see the pictures of the collection notices I received and I will subpoena their internal call records if needed! My facts were NOT incorrect as to I spent HOURS of arguing with Capio on the phone then more writing my complaint! Since Capio did the right thing and CLOSED the account, I did not rebuttal the response. 

There is then Complaint ID - & XXXX Please note ALL OF MY ORIGINAL COMPLAINTS SPOKE TO BOTH ACCOUNTS WITH CAPIO!!! Please see the enclosed screen print of the response from the Attorney where again it is stated Nonetheless, in light of XXXX XXXX complaint this account has been closed, credit agencies notified to delete any relevant information and CAPIO PARTNERS WILL MAKE NO ATTEMPTS TO CONTACT HER REGARDING THIS ACCOUNT. 

All accounts stared with XXXX XXXX. To help simplify this while I waste MORE TIME, please see the following! 

ACCOUNT 1 XXXX  Account # - XXXX Capio account # 1 XXXX, Capio acct # 2 XXXX ( Notice two Capio acct Numbers ) ACCOUNT 2 XXXX XXXX XXXX, Capio account # XXXX. 

It appears only account stated in # 2 they closed as to I have not heard a word about this one, yet OUT OF KNOW WHERE are harassing my husband and I over Account # 1 stated above! 
Not only is Capio Partners still violating consumer protections laws and their own agreement to close the ACCOUNTS, they only closed ONE of the TWO referenced in EACH Previous complaint, and they are now even more so practicing in a UDAAP manner. My husband and I began to receive collections calls for collection account # 1. Please Note the old account number from Capio as stated in my previous complaint that they advised this matter was resolved was XXXX. When I received the calls, I explained this matter had been resolved through my CFPB complaints and the first hung up on me, We then called back and they said Well, the account has been moved to a different department and we are now pursing this. The account number has now been changed to XXXX. Pictures are enclosed for all bill for reference. How / why did this company let this matter go resolved for months on end then all of a sudden transfer the debt to another department and tell me I now owe the debt??? This medical bill was for my SON as explained in the previous complaint. Capio is practicing in an Abusive and Deceptive Manner. They are using trickery by changing account numbers to now say an invalid debt is owed. They are now using a new account number to report an account to the credit bureaus that had already been disputed and removed!!!! If I haft to take out a second MTG to pay for a lawyer to stop this company and their abusive acts and practices, I will! 

I would like for Capio to close BOTH accounts as initially agreed upon and STOP harassing my Husband and I!

Company response to consumer: Closed with non-monetary relief