Consumer complaint received 2024-07-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Hello CFPB Please Copy this Report & Experience with the Federal Reserve Bank Regulators & the Office of Comptroller as you must Disipline and Sanction JP Morgan Bank for the following violations with urgent injunctions.

No Service NoFollow-up But Chase Bank Coldly extracts Fee 's even if your Dead!! 

Please NOTE : Please Reference As an Addendum too : CFPB Chase Case XXXX XXXX XXXX XXXX XXXX This is a continuance to the above Case 's as JP Morgan Chase busines model is now inflexible, Insensitive, Aborrent, Disingenuous, invalidating, Egregious, Greedy, and over-all conduct that violates my Rights as a Protected Member of the ADA Act of XXXX XXXX 

No Service, No Follow-up, But Chase Coldly Extracts Fees Even If You're Dead Dear CFPB & Federal Reserve Bank Regulators , & Office of Comptroller , This letter serves as an urgent call to action against JP Morgan Chase for their egregious violations of customer rights and protections under the ADA Act of 1990. The issues detailed below highlight a pattern of inflexibility, insensitivity, unlawful, and blatant disregard for customer service and legal obligations. 

Please Copy this Report & Experience with the Federal Reserve Bank Regulators & the Office of Comptroller as you must Disipline and Sanction JP Morgan Bank for the following violations with urgent injunctions. 

No Service NoFollow-up But Chase Bank Coldly extracts Fee 's even if your Dead!! 

No Service, No Follow-up, But Chase Coldly Extracts Fees Even If You're Dead This letter serves as an urgent call to action against JP Morgan Chase for their egregious violations of customer rights and protections under the ADA Act of 1990. The issues detailed below highlight a pattern of inflexibility, insensitivity, and blatant disregard for customer service and legal obligations. 

Primary Contact : XXXX XXXX, Chase Regional Manager, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I have reached out to XXXX XXXX directly left messages at least eight times? Despite these efforts, there continues to be no courtesy, care, respect, or professional follow-up from him directly. This lack of response exemplifies Chase 's new paradigm of mistreating customers and failing to provide essential services, but still charging the customer relentlessly. 

As a customer of JP Morgan Chase for over XXXX XXXX I have observed a dramatic shift in the bank 's operations. The current modus operandi is to exploit customers with excessive fees while providing no follow-up or service. This is counterintuitive to building trust and building a banking business XXXX XXXX by retaining loyal, creditworthy clients such as myself. 

The Executive Office, led by XXXX XXXX, has cultivated a toxic culture of greed and manipulation. Employees respond generically, if at all this includes XXXX XXXX expecting clients to fit into their rigid, emotionless dichotomous polarized read from a screen fee driven policy mandated frameworks. This behavior is prevalent through Chase but also in the team of XXXX XXXX and his assistant XXXXXXXX XXXX XXXX XXXX XXXX  ), who embody a management system that is incompetent, impersonal, uncaring, inconvenienced, and inflexible at best! 

XXXX years ago, Chase operated differently. Today, it is a sport for them to XXXX XXXX XXXX hardworking Americans till Death. 

In my case, I have been charged well over XXXX XXXX XXXX XXXX XXXX XXXX in interest fees without receiving any service and visa mandated disputes support. When I attempted to resolve these issues, I was met with evasion, regurgitation, and manipulation from Chase 's executive team. 

The bank 's staff operates in a black-and-white mindset, devoid of empathy and driven solely by greed policy. This rigid, impersonal approach is not only outrageous but also a violation of my rights as a person with disabilities protected under the ADA Act of 1990. JP Morgan Chase has denied me access and accommodation to properly mail to the address of record BIG PRINT to fully and like everyone else review the terms of service on my accounts, resulting in unjustifiable fees. 

CFPB PLEASE PRINT AND REPRINT FOR YOUR ALL YOUR SITES AS PUBLIC RECORD TO OTHER AGGRIEVED AND ADA CUSTOMERS OF JP MORGAN CHASE! 

Immediate Actions Required : Immediate Investigation : Conduct a thorough investigation into JP Morgan Chase 's customer service practices, follow-up, and ADA compliance XXXX 

Cease Unjust Fees : Halt all interest charges and fees imposed without corresponding services. 

Policy Overhaul : Implement a policy overhaul to ensure customer service is prioritized and Follow-Up calls are made to customers especially by XXXX XXXX XXXX Critical that All ADA requirements are met and Support is Provided to the Customer.

Provide a comprehensive Big Print Delivery in the Mail to the Address of Record of my account terms and conditions, ensuring transparency and compliance with ADA protections, and the ADA Act of 1990. 

Disciplinary Measures : Enforce disciplinary measures against individuals and departments responsible for these violations. 

I urge you to take swift and decisive action to address these issues and hold JP Morgan Chase accountable for their unlawful and unethical practices. 

Thank you for your prompt attention to this matter. 

Warm Regards, XXXX XXXX XXXX XXXX XXXX XXXX This CFPB Online Complaint Form, Email communication, online record and or Text is Priviledged information covered by the Federal Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 and is legally privileged. This Email and or text message is for the sole use of the intended recipient and may contain highly confidential or privileged information. You agree that All measures to protect client-sensitive information and confidentiality apply. Any unauthorized copying, review, use, misappropriation, conveyances to anyone not party to this communication will violate the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521 The contained information is additionally privileged and protected under The Health Insurance Portability and Accountability Act of 1996 ( HIPAA ; Pub.L. 104191, 110 Stat. 1936 '

Company response to consumer: Closed with explanation