Consumer complaint received 2025-06-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Account reinstatement or redemption after repossession
Company: DriveTime
State: TX

Complaint narrative:
I purchased a XXXX XXXX XXXXXXXX from Drivetime in XXXX. 

When I was XXXX XXXX a few weeks later, I found that the Seat Ajustments to the Driver Seat was Taped from inside of the Bottom of the seat to hold the levelers in place, it was gimmicks! 

Also, while driving to my sons graduation with him in the XXXX to XXXX XXXX XXXX, for his XXXX XXXX  High School Graduation : The Tires Blew out, and I have pictures to prove that. It was awful we almost died.

A fellow American stepped in to assist us, and we have that as well on video which was just across the from the XXXX XXXX. 

I took the car to XXXX, who sent me to a specialist, and another Tire Store who examined the Tires, and Drivetime and XXXX placed intentionally Defective Tires all over the car all 4.

I then had to look at getting new tires which took me time to do because as you know it takes time to do this because of Tariffs, and the economy. By the time I got the money to buy them, it was like
60 or 90 days not sure, and they picked up the car from my home.

I called the next day, and they presented two options : 1. ) Reps. XXXXXXXX XXXX XXXXXXXX Located in Texas they stated told me, they would do an Inspection, and if clear they would Refund my Downpayment, and any other additional payments I made, and remove the XXXX from my Credit File.

2nd ) They stated they would see the car charge off the account and Bill me for any remainder?

This is Insane! And O do believe the XXXX even has provisions against this! I offered to pay all of the past due, and the Towing Fees, and repossession fees in which the Rep said the Dealership Cancelled the Loan, this is a Lie!!!

I believe my rights are being violated, and me, and my family, child were placed, and sold an unsafe car, my wife already has a XXXX XXXX XXXX XXXX XXXX as well And this car was a disaster. I called them Drive Time to fix the things, and they told me I was responsible. I called XXXX to address these Harmful issues by selling this car to me from step one, and they told me it was my issue.

So, I needed time to fix the issues they refused to address, and now theyre telling me I cant pay off my past due of {$900.00} plus dollars and any fees? 
XXXX! 

This. All of this activity is just Illegal. Im looking at filing a lawsuits against XXXX, the Dealership, and Drivetime for placing me, and my wife, and son in immediate peril of a life threatening situation.

I then called XXXX Back, I asked the Rep a series of questions : Had I ever Broke a Promise to pay? She took forever to answer. But then came back and stated : Sir, youve never broke a promise to pay.

I then asked : Have I made any payments on the XXXX XXXX XXXX XXXXXXXX? And the Rep took her time, came back and said no you have not!

This was a lie, I made my first payment even though they refused to fix the car they know they sold me was not safe to drive in.

This Rep. XXXX Her Employee ID # XXXX XXXX  ID # XXXX Lied on a recorded line I demanded be recorded for Legal Purposes! This was XXXX! 

By the way, I paid off two cars with Drivetime and XXXX, one is a XXXX which I still have possession of of both that were paid in Full to Drivetime/XXXX, and they know this Great History!!! 

Ive included : Pictures of the {$25000.00} I paid on the XXXX through XXXX, I included the XXXX  damage I received from the Dangerously Defective Tires they placed on this vehicle, the XXXX XXXX with testify under oath! They were XXXX off, because they said XXXX and Drive Time put peoples lives at risk all the time, they see it constantly.

I also included videos of the Good Samaritan who saved my sons XXXX  night How Dare Drivetime/XXXX! Horrific Company!

Company response to consumer: Closed with explanation