vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2018-09-04 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — 
Company: SANTANDER BANK, NATIONAL ASSOCIATION
State: MA

Complaint narrative:
While reviewing my statements for securing some pay-off figures with the Lender, Santander Bank, I have just discovered that an annual {$50.00} fee has been added into the balance of the loan principal amount due, thereby increasing the ending balance figure. This inflated balance figure is subject to ongoing interest expense ; which has occurred for the duration of my HELOC account with this Bank. This practice has been happening since the loan rewrite in XX/XX/2014. 

The expense of an annual {$50.00} fee and aggregate interest ( a variable figure ) was rolled into the loan amount, which increased my costs to a non-calculated amount. This increase in interest for the inflated amount has benefited Santander for the past four years.

I have notified Santander, with the intent of paying off one portion of this structured loan, but now the amount due, as shown on their statements, has been inflated by the practice described above.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: DE

Complaint narrative:
I applied for a mortgage yesterday. My credit score from Equifax dropped over 100 points from yesterday from today, yet nothing negative was added to my report. Coincidentally, I called Equifax to ask about a dispute that was showing on my report. Within 5 minutes my score dropped over 100 points. After being on the phone all day with Equifax they've come to the conclusion their algorithim may be incorrect, yet offered no advice as how to fix this mistake. As a result, I have been denied a mortgage.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Debt collection — Medical debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Med-1 Solutions, LLC
State: IN

Complaint narrative:
I sent the attorney the three letters from him reflecting three different dates of service and the amounts. I wrote him on XX/XX/2018 asking for proof of the debt. I received another notice of debt today and no response to my letter. I believe he is misrepresenting himself. I can't imagine a hospital turning over a debt of {$7.00} to an attorney.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX To Whom It May Concern : I received a copy of my credit report and found the following item ( s ) to be errors. Here as follows are items in error : The following inquiry needs to be removed immediately : XXXX from XX/XX/XXXX XXXX Card - Twice i didn't authorize neither from XX/XX/XXXX Explanation : I never consented to these inquiries via FCRA section 609 and 605 as well as the accuracy of this inquiries via FCRA section 623. I would like it removed immediately. 
By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. It is my understanding that you will recheck these items with the creditor who has posted them. Please remove any information that the creditor can not verify. I understand that under 15 U.S.C. Sec. 1681i ( a ), you must complete this reinvestigation within 30 days of receipt of this letter. 

Please send an updated copy of my credit report to the above address. According to the act, there shall be no charge for this updated report. I also request that you please send notices of corrections to anyone who received my credit report in the past six months. 
Thank you for your time and help in this matter. Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Other features, terms, or problems — Other problem
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA

Complaint narrative:
I was offered to apply for a Kohls credit card to receive an additional 30 % off my purchase onXX/XX/XXXX. I was assured by the cashier ( XXXX XXXX ) that this would be a soft inquiry on my credit report. I even had her call the store Mgr. XXXX. XXXX to verify this fact. She concurred that it would be a soft inquiry. I was approved and found out later that it was HARD inquiry on my credit report, that would stay on it for 25 months! 

I have worked hard to build up my credit score and this misrepresentation is fraudulent and wrong. This kind of consequence affects peoples lives and its done for the sake of just signing people up for the store card, their bottom line? 

This occurred at the XXXX XXXX Kohls store at the XXXX XXXX XXXX.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I didn't authorize theses company to pull my credit report XXXX XXXX, XXXX, XXXX, XXXX_XXXX   XXXX XXXX, & XXXX card. I have filled numerous grievance about the matter but to no avail. I even send the paperwork to all three ( 3 ) reporting agencies, their reply is that the information reported is correct ; yet when I asked for proof that it's me requesting theses credits they reply it matches my credit filled, so all these inquired into my report has lowered my credit score and the agencies refused to remove theses inquired, even when I submitted the request I sent to theses company to remove their inquires for credit, because I didn't request credit from their companies

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: LA

Complaint narrative:
In XX/XX/XXXX I applied for a XXXX XXXX XXXX Credit card through chase bank - I as approved for an {$18000.00} credit limit - I got an activated the card and charged about {$10000.00} on it in XXXX - I made a {$4800.00} payment in XXXX - I also charged a new approx {$4000.00} charge in XXXX - I went to usethe card the other day and it was declined - I called chase bank and was told chase closed the account but they could not disclose the reason to me - now this iis negatively affecting my credit report by having a new account that was closed with a balance on it and also caused me to have to apply for new card at a different bank which also negatively affected my credit score - all payments were up to date and i was never behind nor ever over the limit - in addition I am XXXX  XXXX with XXXX and this will affect that account as well - card number is XXXX

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — Store credit card
Issue: Problem when making payments — You never received your bill or did not know a payment was due
Company: Bread Financial Holdings, Inc.
State: TX

Complaint narrative:
I was shocked when reviewing my credit report and found late payments on the dates below : 30 days late as of XX/XX/XXXX 30 days late as of XX/XX/XXXX I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.

Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: DISCOVER BANK
State: OK

Complaint narrative:
ON XX/XX/XXXX MY FRIEND AND I CALLED DISCOVER AT XXXX-XXXX-XXXX-XXXX. WE WERE TRANSFERED 3 TIMES, AND ON THE PHONE FOR OVER AN HOUR BEFORE WE FINALLY GOT SOMEONE WHO COULD HELP US. HER NAME WAS XXXX. SHE WAS EXTREMLY RUDE, AND VERY NASTY. I EXPLAINED THAT DUE TO MY HEALTH ISSUES I HAVE TO HAVE MY FRIEND ON WITH ME, BECAUSE I HAVE XXXX, AND CAN NOT ALWAYS REMEMBER EVERYTHING. WE THEN EXPLAINED THAT AFTER REVIEWING MY INFO I FOUND A CHARGE I DID NOT AUTHORIZE ON XX/XX/XXXX DONE BY XXXX  SALES FOR {$2600.00}. SHE THEN SAID SOME THINGS THAT IM SORRY BUT ARE NOT OK TO SAY TO ANYONE! SHE SAID WELL IF I HAVE XXXX THAN HOW WOULD I KNOW IF I MADE THE CHARGE. SHE THEN SAID THAT THIS IS PEOPLES PATTERN WHEN THEY DONT WANT TO PAY FOR A CHARGE! SHE MADE IT SEEM LIKE I WAS USING MY SICKNESS TO GET OUT OF PAYING FOR SOMETHING WHEN I ALREADY PAID IT OFF. SHE THEN SAID THE ONLY WAY SHE WOULD HELP ME IS IF I FILE A POLICE REPORT! I TRIED TO EXPLAIN THAT I AM IN MY XXXX AND SICK, AND MY HUSBAND IS IN HIS XXXX AND HAS XXXX. IM SORRY BUT THE WAY SHE TREATED ME IS NOT PROFESSIONAL AND I FEEL SOMETHING SHOULD BE DONE ABOUT IT.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Fee problem
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I opened a savings account with Bank of America in XXXX. At the time, I was told that, in order to avoid any maintenance fee, I had to use my account for online transactions only : paying bills online and so, instead of going to the bank itself. 

This has been going on no problem for years now, until just this week I noticed that my savings account was in the negative. The reason is that, since XXXX, they have been charging me a {$5.00} monthly maintenance fee. When I call, they tell me that it's because the balance of that account is under {$300.00}. Note that I have two accounts with Bank of America, and the other one ( checking ) has a balance well over {$15000.00} at all times, so it's not that I have left my account empty. 

Now, I did not get an email or letter telling me about this. I had an online statement for the month of XXXX for my savings account, but no statement in XXXX or XXXX, yet I got charged both months. This feels like they are cheating on trying to sneak this charge on me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: OH

Complaint narrative:
Hello, I have contacted XXXX ( XXXX XXXX ) for my XXXX account repeatedly. There is a 30-60 day late payment noted on my credit reports for XX/XX/XXXX. This account has never been 30 days late for the entirety that it has been opened. Payment is rendered every month by automatic payment from my checking month. 

I have asked Equifax, XXXX and XXXX to investigate the transaction and remove late payment from my credit report, but they have refused to do so. Instead, I get a general and copied and pasted response to my investigation requests. 

This notation is not correct and I would like the credit reports to do their due diligence and investigate and remove the notation from my reports.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Payday loan, title loan, or personal loan — Installment loan
Issue: Charged fees or interest you didn't expect — 
Company: MoneyLion Inc.
State: ME

Complaint narrative:
On various dates, I was not given credit for performing the service 's swipes in the app. The app would malfunction, or credit was given for a different day, or no credit was given at all. The app, does not provide a record of these credits for more than the past 7 days, so dates are unavailable. 

Additionally, I was required to do these actions after requesting that my account be closed. Failure to perform these actions in the app results in the forfeiture of a {$1.00} credit each day.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2018-09-04 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Navient Solutions, LLC.
State: GA

Complaint narrative:
I have been paying on a parent loan that I took out for my daughter I had them set me up for a monthly payment of {$82.00} because that is currently all I can pay right now and I got an email this month where my payment balloon to {$240.00} and I called customer service to see if there is any way I can try to keep my payment at the {$82.00} so I can continue to make my payment even if it takes longer but I know I can pay that per month. The over seas representative that I spoke to was not only extremely rude but he told me since it's a graduate repayment loan I have no more options of them lowering the payment for me but I can apply for a deferment. I don't understand why they would want me to defer the loan instead of work with me so I can pay off the loan. I ask to speak to a supervisor who is also an overseas supervisor and she told me the same thing. It bothers me that this company navient who has been on the new before for unscrupulous business process is trying to keep people from paying their loan off with a reasonable payment per your income status instead they are forcing you to either have to file for deferment or let the loan get delinquent before they can help you. I am desperate to find help because all I want is to set up a reasonable payment amount per month so I can continue to make my loan payment but was refuse with options that I don't want to have to use.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
This company is still reporting inaccurate information to 2 of the 3 major credit bureau 's. XXXX has deleted them from my credit report after reviewing my complaint and dispute. I have sent in several requests to have this information verified bearing my signature, dates, and accuracy of the alleged amount. They have not supplied me a single copy or response to my request since XX/XX/2018, when the 1st request was made. I am now seeking legal action. I have sent my requests out via certified mail and have all of my documents ready to go for proof of service. 

XXXX XXXX XXXX, is doing bad business. They are not updating accounts correctly and they are not reporting cars that have been resold for their profit. This company is charging on going interest monthly on accounts that have been closed out. They do not verify information that is being requested. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL. XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
Capital one has an app that monitors my credit score. I see my score improve, I apply for a credit line increase and DENIED every single time. I have had on time payments for over 6 years. My income has steadily risen during this same period. So why am I DENIED? Age? Veteran status?

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Trouble using your card — Can't use card to make purchases
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I have a {$4000.00} credit limit and I had an {$1100.00} credit balance on my credit card account. My credit card account when I tried to make the purchase was - {$1100.00}. I wanted to charge {$5000.00} on the credit card. The card was declined, even though it was below the credit limit with the credit balance of {$5200.00}. I contacted the card issuer but they would not allow me to use the credit limit and credit. They said I could only use the {$4000.00}, which was my credit limit and then I couldn't use the credit until the authorization became completed, which with Capitalone is usually 4 to 5 days. So, I am unable to access my credit balance for 4 to 5 days and I wanted to make a purchase using my credit limit and my credit balance. I asked why I couldnt just do two transactions ; one for the credit balance and then one for my credit available on my card but they said until the transaction was processed for the {$4000.00}. I won't be able to go beyond that amount until again, 4 to 5 days when their authorization processing is complete. I am unable to make the purchase as I wanted to and I had to draw money from my bank account, when I had a credit balance on my credit card. I don't think they should be able to deny me the access to my credit and my credit limit. I spoke to a supervisor, XXXX XXXX and asked him to authorize it but he said he couldn't. He said I would have to wait until the authorization is complete, which again, is usually 4 to 5 days in processing with Capitalone. They have the slowest processing of all the credit card companies. It should not be legal ro deny a credit balance. Any credit balance should be included with your credit limit as you are not going beyond your credit limit if you have a credit balance behind the two totaled together.

Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OH

Complaint narrative:
Hello, I have contacted XXXX ( XXXX XXXX ) for my XXXX account repeatedly. There is a 30-60 day  late payment noted on my credit reports for XX/XX/2018. This account has never been 30 days late for the entirety that it has been opened. Payment is rendered every month by automatic payment from my checking month. 

I have asked XXXX, Transunion and XXXX to investigate the transaction and remove late payment from my credit report, but they have refused to do so. Instead, I get a general and copied and pasted response to my investigation requests. 

This notation is not correct and I would like the credit reports to do their due diligence and investigate and remove the notation from my reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
Hello, I have contacted XXXX ( XXXX XXXX ) for my XXXX account repeatedly. There is a 30-60 day  late payment noted on my credit reports for XX/XX/2018. This account has never been 30 days late for the entirety that it has been opened. Payment is rendered every month by automatic payment from my checking month. 

I have asked XXXX, XXXX and Experian to investigate the transaction and remove late payment from my credit report, but they have refused to do so. Instead, I get a general and copied and pasted response to my investigation requests. 

This notation is not correct and I would like the credit reports to do their due diligence and investigate and remove the notation from my reports.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I have been getting alerts about hard inquires from someone checking my credit report. I have not recently applied for any type of loans and should not have any hard inquires, Please have these removed. I am a re-occurring victim of identify theft. Please update my report and correct this. 

XXXX XXXX XXXX XXXX -XXXX  XXXX XX/XX/2018, XX/XX/2018 -XXXX XXXX XX/XX/2018, XX/XX/2018, XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018, XX/XX/2018 -XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XX/XX/2018 -XXXX XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 Transunion XXXX XXXX XXXX XX/XX/2018, XX/XX/2018 XXXX   XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 XXXX XX/XX/2018 -XXXX XXXX XX/XX/2018, XX/XX/2018 -XXXX XX/XX/2018

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2018-09-04 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I have been getting alerts about hard inquires from someone checking my credit report. I have not recently applied for any type of loans and should not have any hard inquires, Please have these removed. I am a re-occurring victim of identify theft. Please update my report and correct this. 

XXXX XXXX XXXX XXXX -XXXX  XXXX XX/XX/2018, XX/XX/2018 -XXXX XXXX XX/XX/2018, XX/XX/2018, XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018, XX/XX/2018 -XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XX/XX/2018 -XXXX XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XX/XX/2018, XX/XX/2018 -XXXX XXXX XX/XX/2018 XXXX XXXX Experian XXXX XXXX XXXX XX/XX/2018 -XXXX XXXX XXXX XX/XX/2018 XXXX XX/XX/2018 -XXXX XXXX XX/XX/2018, XX/XX/2018 -XXXX XX/XX/2018

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief