Consumer complaint received 2025-11-18 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: SUNRISE CREDIT SERVICES, INC
State: WA

Complaint narrative:
While checking my credit report I saw that I had a new report on it, showing that I was XXXX months late on a XXXX payment, and that I owed {$900.00} dollars. I also saw that I had a new name ( alias? ) on my account, that is not mine, nor have I ever gone by ( XXXX XXXX ). The report said that an account was opened at XXXX in XXXX of XXXX, and that it was sent to collections due to non-payments in XXXX, and XXXX. According to my credit report, the account was to pay {$420.00}, and was now up to {$900.00} due to non-payment. I do not have my own XXXX account, and the only affiliation I have with them is through my grandfathers account, where I am able to see his bill to make sure/help him pay it. His account is up to date, and is automatically taken out of his account. The account sent to collections is not related to my grandfathers account. I have not affiliation to the account that was sent to collections, with my social security number. 

I contacted the debt collection agency ( Sunrise Credit Services ) and used my social security number to try and identify the account. They told me that because I was not XXXX XXXX, they could not help me. I informed the worker that it was fraud and that they were using my social security number on an account that was not mine, and they said that I needed to call the credit company and XXXX and let them know of the situation. They also said they could not give me any information on the account ( such as the XXXX account number for which the debt collection was owed ). I made it very clear that the account was not mine, and that I needed it removed from my social security number. 

I then contacted XXXX and notified them of my situation, they told me they would " investigate '' the situation for me, but that they really needed the account number for the account that was using my social security number. I told them that I did not have that, being that it was not my account, and that the debt collection agency did not provide me that information, because I was not XXXX XXXX. He gave me a complaint case number, and told me they would try their best to see what they could find. 

I also filed a dispute with Experian XXXX XXXX. I filed the dispute over the phone, that same day. I tried to explain over the phone, to the automated machine, what was going on. It was very difficult to get all the information in, so after filing that claim, I attempted to file XXXX online. However, it would not allow me to file another dispute at that time. 

I then waited to hear back from XXXX of the agencies I had spoke to, to get back to me. 
On XX/XX/XXXX, I received an email from Experian credit services telling me that they had completed my dispute. They had determined that the name on my account ( XXXX XXXX, was not me, and they removed it ). They also said that everything else looked good. They kept the charge for the {$900.00}, from XXXX XXXX, at XXXX, on my account, but removed the name XXXX XXXX, from my list of aliases. 

I also contacted XXXX on this date ( I believe ) and was told that they did not know what I was talking about in regard to my investigation. This time the employee told me that I had to have the account number for them to do anything, and that there was nothing they could do. I informed them of the persons name and told them I could give them my social security number to locate the account, and he said there was no possible way to do that, and they could do nothing for me without the account number. I told them I was given a report number in reference to the investigation through their company, and he seemed to have no idea what I was talking about. 

I then decided to file a police report for fraud. I completed the police report on XX/XX/XXXX. It was reported online, and accepted the following week. 

I filed another dispute with Experian after I got the police report, and included it in my dispute. I have not heard anything back from them yet, besides that they are still working on it. I have been checking my emails for updates. I am also curious if my credit report was dinged when the account was opened, and if I need that removed as well, from my credit reports. 

I also tried to file a report with your organization and/or the Federal Trade Commission Report XXXX XXXX XXXX However, at this time, those organizations were closed down due to the government shut down. 

After the police report was accepted, I emailed XXXX ( XXXX ) on XX/XX/XXXX, and sent them a completed Identity Theft Claim Packet. I included my police report in this document, along with visual pieces of evidence. They have not responded at all to my email. 

On XX/XX/XXXX, I filed a Credit Report XXXX with Equifax. I also tried to file XXXX with Transunion but was unable to find where debt collection items are located on the credit report, on their website. I am unsure if it was reported to this credit agency, though the score seemed like it had. I did notice that Transunion had an address listed for me in XXXX, Washington. I have never lived in XXXX, Washington, and I am unsure if this is related to the XXXX situation, and XXXX be the address of the individual who has my social security number on their account. I filed a dispute over the address with Transunion and they removed it. 

On XX/XX/XXXX Equifax said that they were going to delete the Sunrise Credit Services account from my credit report. However, it was not removed when I check today ( XX/XX/XXXX ). I am unsure if this is because Equifax only updates their system every so many days ( it says I have 21 days until my next XXXX XXXX report ), or if there is just a delay in deleting it.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation