Consumer complaint received 2024-04-11 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Subject : Complaint Regarding Mishandling of Personal Information by JPMorgan Chase To Whom It May Concern, I am writing to file a formal complaint regarding an incident that occurred during my visit to the JPMorgan Chase branch located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA, on XX/XX/2024, at approximately XXXXXXXX XXXX. During my visit, I interacted with XXXX XXXX, a Relationship Banker, concerning inquiries about my accounts, specifically my CD and credit cards. 

My concern arises from an unsettling interaction regarding the handling of my personal information, particularly my Social Security Number ( SSN ). XXXX XXXX requested my SSN in order to provide me with a copy of my tax XXXX. Upon her request, I reluctantly provided my SSN, which she then proceeded to write down on a piece of paper. 

Subsequently, XXXX XXXX left her office, ostensibly to retrieve the requested document. Upon her return, she provided me with the necessary paperwork but failed to return the piece of paper containing my SSN. When I inquired about its whereabouts, XXXX XXXX informed me that she had shredded it in another office. 

This explanation is deeply troubling for several reasons. Firstly, as a customer, I am entitled to the utmost protection of my personal information. The fact that my SSN was written down and subsequently removed from my presence without my consent raises serious concerns about the security protocols in place at JPMorgan Chase. 

Moreover, the manner in which my SSN was handled leaves me with no assurance of its secure disposal. XXXX XXXX XXXX assertion that she shredded it in another office, away from my observation, creates a significant lapse in accountability. Without concrete evidence of its destruction, I am left vulnerable to the possibility of identity theft or unauthorized access to my personal information. 

I find it unacceptable that I am now left with no recourse to verify the disposal of my SSN and ensure the protection of my identity. This situation not only undermines my confidence in JPMorgan Chase 's commitment to safeguarding customer information but also exposes me to potential financial and personal harm. 

Therefore, I am formally requesting a thorough investigation into this matter by the Consumer Financial Protection Bureau ( CFPB ). I urge the CFPB to assess JPMorgan Chase 's procedures for handling sensitive customer information and to take appropriate action to rectify any deficiencies discovered. 

Furthermore, I demand that JPMorgan Chase provide me with a detailed account of the steps taken to dispose of my SSN and implement measures to prevent similar incidents from occurring in the future. As a loyal customer, I expect nothing less than the highest standards of privacy and security from my financial institution. 

Thank you for your prompt attention to this matter. I trust that the CFPB will take the necessary steps to address my concerns and safeguard the interests of consumers. 

Sincerely, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation