Consumer complaint received 2026-05-29 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Io, Inc.
State: TX

Complaint narrative:
XXXX XXXX RE : Formal Rebuttal to Inaccurate CFPB Response Receivables Management Systems XXXX XXXX XXXX XXXX XXXX To Whom It May Concern : I am submitting this formal rebuttal to the response provided by Receivables Management Systems regarding the disputed XXXX XXXX XXXX XXXX account. The response contains inaccurate, unsupported, and misleading statements that do not resolve the dispute and do not provide the documentary verification requested. First, Receivables Management Systems states that I submitted a dispute claiming that the original creditor was paid prior to collections. That statement is false. I never submitted a dispute asserting that the original creditor had been paid prior to collections. Receivables Management Systems has provided no evidence that I ever made such a claim because no such dispute was submitted by me. The inclusion of a false statement in the companys CFPB response raises serious concerns regarding the accuracy of its records, dispute-tracking procedures, and the reliability of the information it claims to have reviewed during its investigation. If Receivables Management Systems maintains that I made such a claim, I request that it produce the actual dispute correspondence, communication, or record upon which that assertion is based. If no such documentation exists, the company should immediately correct the record and withdraw the statement. Second, the response claims that XXXX XXXX XXXX confirmed the account was not paid and that the current balance is correct. A conclusory statement is not documentary verification. I requested competent evidence, including itemized accounting, assignment or placement records, original creditor documentation, balance calculation records, and proof of authority to collect and report. None of that was provided in the response. Third, the reporting itself reflects a clear balance inconsistency. The original amount owed is reported as {$560.00}, while the current reported balance is {$580.00}. If Receivables Management Systems claims the {$580.00} balance is correct, it must provide documentation explaining the difference, including any fees, charges, adjustments, interest, or other balance changes. Simply stating that the balance is correct does not satisfy a reasonable investigation. Fourth, the company states that validation documents were mailed to me. However, the response does not identify what documents were allegedly provided, when they were provided, or whether those documents included competent evidence supporting the balance, collection authority, assignment of the account, or the accuracy of the information being furnished to consumer reporting agencies. Fifth, if Receivables Management Systems is relying on prior disputes, prior correspondence, or prior identity-theft claims, it must accurately identify what was requested, what information was reviewed, what documents were relied upon, and how the company determined that continued reporting remains accurate and complete. The burden remains on the furnisher and reporting party to maintain accurate and verifiable information. Accordingly, I renew my demand for : XXXX. Complete itemized accounting supporting the alleged balance ; XXXX. Original creditor documentation ; XXXX. Assignment, placement, or collection authority records ; XXXX. Date-specific verification records ; XXXX. Documents supporting the claimed balance increase from {$560.00} to {$580.00} ; XXXX. Copies of all validation documents allegedly mailed to me ; XXXX. The actual records relied upon during each investigation and dispute review ; XXXX. All documents relied upon to continue reporting this collection account ; XXXX. Immediate deletion of this collection account if the information can not be fully verified. Because the companys response failed to provide the requested documentary evidence and included a false statement attributed to me, I request that this matter remain open for further review. If Receivables Management Systems can not fully substantiate the balance, collection authority, account reporting, and statements made in its CFPB response with competent documentary evidence, the collection account should be deleted from all consumer reporting agencies. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation