Consumer complaint received 2025-11-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: OK

Complaint narrative:
Company : Bank of America and XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX ) URGENT : TRUTH IN LENDING ACT AND E-SIGN ACT VIOLATIONS IMPROPER LOAN FUNDING DESPITE DOCUMENTED DISPUTE SUMMARY : XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX ) and Bank of America violated federal law by : XXXX. Failing to provide required TILA disclosures before contract signing 2. Failing to provide contract copies at time of signing or shortly after 3. Violating E-SIGN Act by applying electronic signature without consent or review 4. Finance manager admitting to WILLFUL violations 5. Bank of America potentially funding loan despite my documented dispute DETAILED TIMELINE : SATURDAY, XX/XX/XXXX - INITIAL TRANSACTION : At approximately XXXX XXXX, I met with Finance XXXX XXXX XXXX XXXX XXXX XXXX to complete financing for a XXXX XXXX XXXX ( trading in my XXXX XXXX XXXX XXXX. 

TILA VIOLATIONS : 1. XXXX wrote " {$430.00} '' and " {$490.00} '' on blank white paper to show payment amounts with/without warranty - NO itemized disclosure of : - Total finance amount - APR ( never verbally disclosed ) - Individual costs of warranty or GAP insurance - Dealer fees- Finance charges- Total of payments - Payment schedule details 2. I was never provided any TILA disclosure form before signing 3. XXXX had me initial a column showing " {$490.00} for 72 months '' but did NOT review : - What the total loan amount was - What the APR was ( it was printed on the page at 7.xx % but never discussed ) - Breakdown of any costs - Any other required TILA disclosures E-SIGN ACT VIOLATIONS : 1. XXXX never obtained my consent to use electronic signatures XXXX. XXXX never informed me that my signature would be applied to multiple documents XXXX. XXXX told me to sign on a tablet " to continue '' - I signed ONCE in a zoomed-in signature box on a blank screen XXXX. XXXX then COPIED my electronic signature and HE applied it to " pages and pages '' of documents with " many different paragraphs '' XXXX. XXXX scrolled through these documents rapidly, clicking to apply my signature, WITHOUT : - Showing me what the documents were - Reviewing any content with me- Explaining what I was agreeing to - Providing me opportunity to review before or during the process 6. I never received : - Electronic copies at time of signing - Paper copies at time of signing - Email copies Saturday evening, Sunday, or Monday morning - Any disclosure of my right to receive paper copies- Any information about how to withdraw E-SIGN consent NO COPIES PROVIDED - ONLY INCOMPLETE, UNSIGNED DOCUMENTS : Saturday evening ( XX/XX/XXXX ) : Checked envelope XXXX XXXX gave me- It contained ONLY the following documents, NONE of which were signed by me or anyone at the dealership : - Lien Entry Form ( unsigned ) - Title Application ( unsigned ) - Odometer disclosure ( unsigned ) - Flood Damage and Collision Damage Declaration ( unsigned ) - " As-is '' Buyer Guide ( unsigned ) - Insurance requirements notice ( unsigned ) - Notification of Major Defects disclosure ( unsigned ) - Warranty brochure ( informational only ) CRITICALLY MISSING : - Retail Installment Sales Contract ( the actual financing contract ) - Truth in Lending Disclosure Statement - Itemized breakdown of costs, fees, warranty, GAP insurance - Payment schedule - Any document with my signature or dealership signature - Any signed acknowledgement of receipt The envelope contained NO contract, NO signed documents, NO TILA disclosures, and NO evidence of what I supposedly agreed to when XXXX XXXX rapidly applied my electronic signature to " pages and pages '' of documents. 

SIGNIFICANCE : Even basic DMV paperwork ( odometer disclosure, title application ) was unsigned, suggesting XXXX XXXX also electronically signed these documents without my knoledge or review when he was clicking through the tablet applying my signature to everything. 

Saturday night through Sunday ( XX/XX/XXXX ) : Checked email repeatedly - NO contract received Checked spam folder - NO contract received NO electronic delivery of any documents NO paper copies of signed contract DEALERSHIP ADMISSIONS OF WILLFUL VIOLATIONS : MONDAY, XX/XX/XXXX - XXXX XXXX  : I returned to dealership to dispute improper contract execution and request deal be unwound. 

FINANCE XXXX XXXX XXXX 'S ADMISSION : When I told XXXX I never received contract copies, he stated : " I had a stack of deals to do on Saturday, that's why I told you you wouldn't get copies of anything until this week '' This is an admission of WILLFUL TILA violation - he intentionally did not provide required documentation due to being " too busy. '' GENERAL XXXX XXXX XXXX 'S ADMISSION ( approximately XXXX XXXX  ) : When I explained I never received contracts, XXXX stated : " They were extremely busy on Saturday. They didn't even get out of here until like midnight. It just wasn't possible to send the emailed contracts to everyone that day. '' This corroborates SYSTEMATIC, WILLFUL violation of TILA requirements based on dealership convenience rather than legal compliance. 

BANK OF AMERICA - DOCUMENTED DISPUTE BEFORE FUNDING : MONDAY, XX/XX/XXXX : XXXX AM - FIRST CALL TO BANK OF AMERICA ( XXXX ) : - Spoke with XXXX for XXXX minutes- Confirmed loan had NOT funded yet - Informed him contract was improperly executed with no disclosures - Told him I never saw the contract - Stated I had no idea what total finance amount was - Requested he note : " Customer disputes contract, it was not properly executed, customer does NOT authorize funding '' - Requested freeze on account - Requested internal investigation for compliance issue- XXXX confirmed he put all notes on my account XXXX XXXX  - SECOND CALL TO BANK OF AMERICA : - Spoke with XXXX XXXX Confirmed XXXX 's notes were on my account - Requested additional note : " Customer does NOT authorize funding '' - XXXX confirmed she added this note XXXX XXXX  - THIRD CALL TO BANK OF AMERICA ( XXXX minutes ) : - Spoke with XXXX XXXX XXXX informed me the loan " funded today '' ( XX/XX/XXXX ) - I asked WHEN it funded - XXXX could not tell me the time - XXXX said he doesn't have access to screens showing funding timestamp - XXXX said NO ONE in his department can see funding time because they're not in dealer funding - I explained I called THAT MORNING to dispute and explicitly withdrew authorization - XXXX gave me APPLICATION NUMBER ( not account number ) : # XXXX - XXXX created Complaint Ticket : # XXXX - XXXX said operations analysis team would call back tomorrow - XXXX acknowledged my dispute of TILA and E-SIGN violations CRITICAL ISSUES : XXXX. WILLFUL TILA VIOLATIONS : Both finance XXXX and XXXX admitted intentionally not providing required disclosures/copies because they were " too busy '' - this is not a mistake, this is systematic violation 2. E-SIGN VIOLATIONS : I never consented to electronic signatures, was not informed my signature would be duplicated across documents, never received copies electronically or otherwise XXXX. NO MUTUAL CONSENT : I never saw the contract, never knowingly agreed to specific terms, only initialed a payment amount on one page 4. POSSIBLE BAD FAITH FUNDING : If Bank of America funded this loan AFTER my XXXX XXXX  and XXXX XXXX  calls explicitly disputing the contract and withdrawing authorization, this demonstrates bad faith 5. PATTERN OF VIOLATIONS : XXXX 's statement that " it just wasn't possible to send emailed contracts to everyone that day '' suggests this is STANDARD PRACTICE when busy, affecting multiple consumers WHAT I WANT : 1. Bank of America to IMMEDIATELY : - Confirm exact date/time loan was funded - If funded AFTER my dispute calls, reverse the funding immediately- If funded BEFORE my calls, reverse due to TILA/E-SIGN violations- Cease all collection activities- Do NOT report to credit bureaus - Provide written confirmation XXXX. Investigation of XXXX XXXX 's systematic TILA/E-SIGN violations XXXX. Investigation of Bank of America 's potential funding despite documented dispute XXXX. Recovery of my XXXX XXXX XXXX trade-in vehicle ( dealership is wrongfully retaining ) XXXX. Complete unwinding of this transaction XXXX. Damages for : - TILA violations ( statutory + actual + attorney fees ) - E-SIGN violations- Wrongful retention of my trade-in vehicle - Time and expense dealing with this SUPPORTING EVIDENCE : - Envelope with incomplete documents ( no contract ) - Screenshots showing no email received - Bank of America XXXX XXXX XXXX XXXX AM, XXXX XXXX, XXXX XXXX  on XX/XX/XXXX ) - Application # XXXX - Complaint Ticket # XXXX - Recording of XXXX XXXX  call with XXXX ( can not upload due to size of file ) - Timeline documentation of all events - Dealership posted my XXXX for XXXX on Sunday XX/XX/XXXX at or before XXXX XXXX  This represents systematic violation of federal consumer protection laws with admissions of willful misconduct by dealership management. 

CRITICAL TIMELINE ISSUE : On XX/XX/XXXX : - XXXXXXXX XXXX XXXX I called Bank of America, explicitly disputed contract, withdrew authorization, requested freeze - XXXX XXXX  : I called Bank of America again, confirmed dispute notes, added " customer does NOT authorize funding '' - XXXX XXXX  : XXXX tells me loan " funded today '' The critical question is : Did Bank of America fund this loan AFTER my documented disputes explicitly withdrawing authorization? 

If yes, this is extremely serious bad faith that violates basic principles of contract law - you can not fund a loan when the borrower has explicitly withdrawn consent. 

XXXX could not ( or would not ) provide the funding timestamp, which is suspicious and suggests the funding may have occurred after my dispute calls.

I need CFPB to investigate : 1. Exact time loan funded on XX/XX/XXXX XXXX. Whether it was before or after my XXXX XXXX  and XXXX XXXX  calls 3. Why Bank of America funded a loan with documented TILA/E-SIGN violations 4. Why basic information is being withheld from me ADDITIONAL FEDERAL VIOLATION - ODOMETER ACT : The envelope contained an UNSIGNED Odometer Disclosure Statement.

Federal law ( 49 U.S.C. 32705 ) requires a signed odometer disclosure at time of vehicle sale. The dealership provided an unsigned odometer disclosure, which violates federal odometer tampering prevention requirements. 

This suggests XXXX XXXX XXXX XXXX XXXX have electronically signed the odometer disclosure ( along with all other documents ) when he was rapidly clicking through the tablet applying my signature, without showing me or obtaining my acknowledgment of the odometer reading. 

This is a separate federal violation in addition to TILA and E-SIGN violations. 


I request immediate investigation and action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation