Consumer complaint received 2025-10-30 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: LD Holdings Group, LLC
State: NC

Complaint narrative:
on XX/XX/XXXX we signed documents for the XXXX XXXX for a XXXX mortgage rate payments to start in XXXX. In XXXX. We started payments and paid XXXX XXXX, XXXX and XXXX. In XXXX XXXX sent out new documents for the agreement which I found out later was because of a mistake that Loan Depot made in doing the first documents, these new documents had a deadline. 
On XX/XX/XXXX, I spoke with the representative at Loan Depot regarding the signature and notary of the documents. I am the POA of the mortgage holder and at that time he was ill and not able to sign or be notarized. I was told by the representative that the documents needed my name as well as my dads and told Do not send those documents we will send you new documents with your name and his name. I empathized the fact that my loan was about to be transferred by the first of the next month and also there was a deadline for the documents I had in hand. She assured me that New documents would be sent out with a new due date .. She also took the payment for XXXX as well. The documents were never sent and on XX/XX/XXXX the loan was transferred. I was told to contact new servicer regarding the documents. Upon contact with new servicer I was informed that there no info regarding XXXX. Called loan Depot again and I was told that it takes up to 60 days for all documents to be transferred and not to worry that they would be no late fees.At no time did they mention that the XXXX program had been reversed. I later learned that it had been reversed on XX/XX/XXXX .After numerous calls to Loan Depo and new servicer I was informed by new servicer that the program had been reversed due to being booked incorrectly, and that the documents were not sent back timely. ( The documents I was told not to send ) Loan Depot never sent any communication to me or my dad regarding the reversal of the program or a reason why they did not send the documents that they promised. The loan was sent over to the new servicer in pre-foreclosure now the new servicer is stating that I need to apply for assistance with them not to mention that the XXXX program stopped taking applications in XXXX and does not exist anymore. They have us behind over 450 days and XXXX plus dollars owed to catch up. During the many calls to Loan Depot within this-process, I asked To speak to a manager or someone that could help in escalating the situation .I was told that it was sent up to management and after that I heard nothing about a week later, I called Loan Depot back and they stated that the case was closed and thats all the information they had. In the meantime I have sent documents to the new servicer to get assistance because I Iseen this as my only option.I asked why I didnt get a call back to see what the escalation department had determined or any information that could help and later on that day at XXXX XXXX  I received a call from the escalation department which I missed, and I called them back on the following Monday and again on Wednesday and they have yet to call back.

Company response to consumer: Closed with explanation