Consumer complaint received 2015-09-22 00:00:00
Product: Credit reporting — 
Issue: Credit reporting company's investigation — Problem with statement of dispute
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
WHAT HAPPENEDProduct : Equifax Credit ReportingIssue : Credit reporting agencies ' ( CRA ) investigation was inadequate and failed to consider Creditor Payment History spreadsheet and Borrower Check LedgerDescribe what happened so we can understand the issue ... 

Equifax Refused to Require Credible Debt Verification on the Part of Major Subscriber XXXX. 

The Federal Trade Commission and the Consumer Financial Protection Bureau should take the lead in forcing Equifax and XXXX to comply with Federal Law and Federal Court Order. Moreover, CFPB has recently issued a Bulletin finding inadequacies in the CRA validation process and there is a pending Federal Court case challenging same ( State of Mississippi XXXX Experian Information Solutions , Inc. XXXX. ) Equifax refuses to require " Furnisher '' XXXX to bring its credit reporting system into compliance with the Fair Credit Reporting Act ( FCRA ) ; acceptable debt validation process in general ; and, the XXXX 2014 United States District Court Consent Order, in particular. Equifax continues to use unverified data provided by XXXX in its valuation of credit reports and resulting credit scores. Although the Consent Order systematically invalidates XXXX 's data collection/reporting process, Equifax appears to be acting in tandem with XXXX to refuse to facilitate credible/acceptable debt verification. In fact, Equifax simply ignores the existence of clear and convincing evidence that XXXX has " routinely '' misreported debtor payment history and otherwise made inappropriate " assessments '' to Borrower accounts. XXXX has repeatedly refused to provide Borrower with monthly statements and attributes the failure to inadequate systems capability. Given this self-acknowledged limitation, it is impossible for a reasonable person to accept XXXX 's position regarding alleged arrearage. 

In the instant matter, Equifax unilaterally accepts XXXX 's undocumented position that I am {$15000.00} behind in mortgage-related " assessments '' and 12 months behind in mortgage payments. Among other credit report wrong-doings, I am legally entitled to copies of Equifax 's debt validation referral to Furnisher XXXX - and XXXX 's response. XXXX and Equifax should not be allowed to engage in secret communications concerning debtor account and inquiries. I have repeatedly requested a detailed breakdown of the alleged and bogus {$15000.00} assessments and identification of the specific 12 months of mortgage payments I am allegedly in arrears. Providing this information is crucial given the District Court 's invalidation of XXXX 's internal reporting system, and the fact most of these charges were assessed during the period I was under Chapter XXXX protection ; a clear violation of Federal Bankruptcy law. 

Equifax should not be allowed to ignore un-refuted evidence ( in the form of the Consent Order, check ledger and Payment History spreadsheet ) of wrong-doing and systematic misreporting on the part of one of its major subscribers. 
Equifax refuses to address XXXX 's ongoing refusal to provide Borrower monthly statements. XXXX attributes the failure to inadequate systems capability. Borrower asserts such self-acknowledged limitations invalidates any payment information advanced by creditor, including any alleged arrearage.

Company response to consumer: Closed with explanation