Consumer complaint received 2023-12-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: Fay Servicing, LLC
State: GA

Complaint narrative:
XX/XX/XXXX ( the day after XXXX ) I received an undated US mail envelope and undated XXXX  NOTICE of Sale of Ownership letter from Fay Servicing , LLC. 

It stated within the body of the undated letter, it stated that as of XX/XX/XXXX my XXXX XXXX XXXX  XXXX  would no longer be the servicer of my Mortgage Loan. I was advised to send my XXXX Mortgage Payment to a Texas po box . 

I understand Borrowers are given XXXX  days Grace, by law to get situated with their new servicer. I received this XXXX NOTICE XXXX days into my legal Grace Period with XXXX days remaining. 

Having had no knowledge of this, my XXXX Mortgage Payment was paid to My XXXX XXXX XXXX  XXXX  XXXX  as always since XXXX, who as of that exact moment in time still has my total owing mortgage balance on their books.

Nevertheless, I called Fay Servicing , LLC and reached AUTOMATION. The non human representative asked me to key in my SSN. I was informed no such customer existed. I was asked to key in my account number which was provided in the XXXX NOTICE verbiage. Again the Non-Human Servicer informed me that no such account existed. ***Now I am a victim of, this TOTAL BREACH of Ethical and Professional and unTimely Business Practices ( in my humble opinion ) Fay Servicing , LLC has a po box located in Texas , where they are requesting payments sent, whilst their company has a XXXX , Illinois address listed in Public Records as their Business Headquarters . I now find out they are headquartered in XXXX, Florida. I live in the Peach State. Maybe a Real Estate Attorney is more appropriate. My XXXX  and XXXX XXXX is over the top. 

My mortgage account is in excellent standing. Did my rate of XXXX prompt this crazy transfer? But there is more ; I understand that my XXXX XXXX  backed mortgage will now be backed by personal and/or other guarantors. XXXX XXXX, I understand will now be out of the picture. True, Mortgage Transfers happen all the time, but this set of circumstances is life/health altering and Brand New. I myself was in XXXX XXXX XXXX for XXXX XXXX  years. Maybe this is part of the new world order? Afterthought, I wonder if this XXXX XXXX XXXX Debt Collector ( or is it Mortgage Servicer ) is a member of the XXXX. If they are ( what state Illinois, Texas or Florida ). Interesting enough, I researched this matter and they are not Official Members of any XXXX. 

On XX/XX/XXXX I received my first call from a Representative of Fay Servicing , LLC. He stated he was calling to, collect a debt. This was my first human contact with Fay Servicing , LLC. I asked for a CORRECTED XXXX Notice. After putting me on hold for several minutes, he came back to tell me that it was XXXX XXXX responsibility to send out the XXXX NOTICE. He stated to look forward to a WELCOME LETTER, which I did receive on XX/XX/XXXX ( however this letter was actually dated XX/XX/XXXX ). 

Interestingly enough, he gave me totally different information to send payment to. No longer would I send payment to a Texas po box as the INCORRECT & NONCOMPLIANT XXXX NOTICE advised, but I should now ( effective as of his call for COLLECTIONS on XX/XX/XXXX ) to a XXXX po box . Again, totally different information than specified per the noncompliant XXXX NOTICE. 

I am terrified of this XXXX group identifying as Fay Servicing. Out of curiosity, I asked where the Headquarters of this Entity was located and he stated, XXXX, Illinois. Wow, I was previously advised it was XXXX, Florida. This is very troubling. I have yet to receive a corrected XXXX NOTICE as of XX/XX/XXXX which is the last business day of the year. My loan was originated with XXXX XXXX as a XXXX XXXX loan ; he ( The Fay Servicing , LLC Representative advised me it was a Conventional Loan, no longer backed by XXXX XXXX  but a private group of investors. 

I am seeking, direction and intervention. This is all out of compliance and wrong. I was a XXXX XXXX XXXX XXXX formerly years ago. I have never seen or heard of such a mess. 

Has the world changed and there are no longer governing rules, or is Fay Servicing , LLC way out of bounds. Please Help me? 

Note : this originated as an XXXX XXXX that has magically turned into a conventional loan, backed by Private Investors, per. the Fay Servicing Representative out of a XXXX, Illinois Office. How does this happen? I am stressed, confused, my XXXX XXXX XXXX XXXX XXXX  and something is very wrong!

Company response to consumer: Closed with explanation