Consumer complaint received 2025-03-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Investigation Team for Experian, I was recently turned down for credit when I applied for a credit card and I was highly perplexed. I took it upon myself to pull my credit report and was very confused about some of the items appearing on it. 
I would like you to conduct an investigation for me to make certain that everything is accurate. 
XXXX - XXXX - This account is not showing maximum possible accuracy according to 15 USC 1681e ( b ) - Date open, date of last active is not accurate- Delete account immediately for violation of 15 USC 1681e ( b ) XXXX XXXX XXXX XXXX - XXXX - The court has provided me with an affidavit stating that they do not verify or validate any public records through your organization. I request that you immediately delete this unverified account. - This account is in violation of 15 U.S. Code 1681a ( 4 ), which grants consumers the right to privacy. This bankruptcy should not be included in my credit or consumer report. I demand that you delete this account. Your company is currently furnishing information that has not been verified, which is a direct violation of 15 USC 1681b and 15 USC 1681e ( b ) of the Fair Credit Reporting Act ( FCRA ). I have not given your company permission to furnish or report any unverified information regarding my financial records.I demand that you delete this bankruptcy entry immediately to remain in compliance with federal law.

Please see the personal information listed at the top of this letter and remove all information that does not match it.

According to the Fair Credit Reporting Act, I request that you start investigation these items and make corrections accordingly I look forward to hearing from you Current Address : My correct current address is : XXXX XXXX XXXX XXXX, Illinois XXXX Previous Address : The following previous addresses are wrong : Incorrect Name - XXXX XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) Incorrect Name - XXXX XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) Incorrect Address - XXXX XXXX XXXX, XXXX, IL, XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) Incorrect Address - XXXX XXXX XXXX, XXXX, IL, XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) Incorrect Address - XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL, XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) EMPLOYER - XXXX XXXX XXXX - The following personal information is incorrect - Delete personal data due to violation of 15 USC 1681e ( b ) Please update my credit file to reflect the proper spelling and data as I have indicated above. 
Please also remove the old inaccurate addresses. I do not want to be mistaken for someone else because of these errors that you are reporting

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation