Consumer complaint received 2024-12-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: Netspend Corporation
State: NJ

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Urgent Resolution Required for Unauthorized Transactions To Whom It May Concern, # XXXX I am writing to formally address a series of unauthorized transactions that occurred on my accounts with XXXX XXXX XXXX XXXX and NetSpend during the months of XXXX, XXXX, and XX/XX/XXXX. I did not authorize or give permission for any transactions related to XXXX XXXXXXXX XXXX during this period. Additionally, I would like to highlight specific unauthorized charges : {$150.00} from XXXX of my accounts on the same day as XXXX other charges from XXXX XXXX, which were {$170.00} and {$190.00}, all originating from XXXX separate XXXX XXXX accounts. 
It is concerning that individuals who are expected to possess a XXXX XXXX in relevant fields fail to recognize what constitutes major fraud in this situation. Furthermore, I question why XXXX XXXX XXXX XXXX would permit an individual to forge my signature, especially after another forged electronic mark from the merchant was recorded in both NetSpends and XXXX XXXX records pertaining to XXXX XXXX XXXX 
I would like to emphasize that my name is spelled with an XXXX, not an XXXX Both institutions have seemingly allowed extensive hacking and misuse of my accounts, as well as potential breaches of my personal information. I have encountered significant issues with your fraud department ; specifically, XXXX XXXX has acted in a manner that undermines the seriousness of this situation. 
XXXX XXXX XXXX XXXX must not remain silent regarding these matters. I am prepared to pursue legal action if necessary, as I believe I have sufficient grounds based on my rights concerning both XXXX XXXX and NetSpend. 

I request a formal denial of these claims be issued so that your legal department can prepare for further action by Monday. After over XXXX days of attempting to resolve this amicably by providing evidence, it appears that communication has XXXX XXXX has been unresponsive while NetSpends representative " XXXX '' XXXX american male, from the correspondence team displayed rudeness and prejudice. " XXXX '' disregarded anything I stated XXXX, as he quoted ( himself ) telling me <He tells this story to his customers all the XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  as if he were referring my case to his mother 's and telling me to toughen up. 
He refused to escalate my concerns to his supervisor, asserting he was the final authority on disputes. All of my accounts from ; XXXX XXXX XXXX XXXX Credit Card, netspend, XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX, and all cards associated were hacked, forged signatures, complete account takeover, as well as mimicking my mobile devices, Camera Frauding Framing me daily, Malicious Rooteware XXXX XXXX, XXXX XXXX  Track phishing Calls Text Esp Emails Sim # Take Over : via XXXX different mobile devices of my own hijacked. 
-Credit Monitoring system XXXX XXXX. 
- XXXX emails I own hijacked since XXXX XXXX 
Id appreciate these get resolved almost immediately because I gave this claim recent claims over 10 days. 
I urge you to resolve these issues promptly as they have persisted for far too long. 

Thank you for your immediate attention to this matter. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation