Consumer complaint received 2025-01-21 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
On XX/XX/XXXX, I lost my wallet, which contained my Chase debit and credit cards as well as my drivers license, while shopping at XXXX XXXX XXXX in XXXX XXXX, New Jersey. The following day, XX/XX/XXXX, I took immediate action to lock my Chase account to prevent any unauthorized activity. On XX/XX/XXXX, I formally requested new debit and credit cards to be issued. On XX/XX/XXXX, I was involved in a car accident in XXXX XXXX, New Jersey, where the police were dispatched to the scene, and I filed a formal police report documenting the incident. Later that same day, I received a call from Chase notifying me of fraudulent activity on my account, including unauthorized transactions traced to XXXX, Georgia. These transactions consisted of a {$1000.00} ATM withdrawal, a {$1500.00} withdrawal directly from Chase, a {$500.00} ATM withdrawal, a {$3000.00} ATM withdrawal, and a {$500.00} ATM deposit. 

These transactions were impossible for me to have initiated, as I was in XXXX XXXX, New Jersey, on the day of the fraud. In addition to being involved in a car accident that required police presence, I was also at work that day and the following day at the XXXX XXXX in XXXX XXXX. Despite presenting evidence of my location and circumstances, Chase has refused to reimburse the stolen funds, claiming that a PIN was used during some of the transactions. This claim is completely false, as I was not in XXXX, Georgia, at any time, nor did I authorize, share, or change my PIN. 

In response to the fraudulent activity, I promptly filed claims with Chase, expecting the stolen funds to be returned in accordance with their obligations as an XXXX institution. However, it has now been over a month since these events occurred, and I have not received any reimbursement. On XX/XX/XXXX, I visited a Chase branch seeking clarification, only to be informed that my accounts had been locked and were now slated for closure. I was instructed to open a new account, but my direct deposits have not been credited to my accounts for several weeks, causing significant financial hardship. 

Chases handling of this matter has been grossly inadequate, failing to address the clear evidence that I could not have initiated the fraudulent transactions and leaving me without access to my funds. The unauthorized withdrawals, totaling {$6000.00}, and the suspicious {$500.00} ATM deposit have not been addressed or reimbursed, and Chase has failed to take appropriate action to resolve this issue. I am seeking an immediate resolution to recover the stolen funds and restore financial stability to my accounts. 

Due to the closure of my account and the ongoing issues with accessing my funds, I am now unable to pay my credit card statements, tuition at XXXX University, rent, and a variety of other essential bills and obligations. This has caused significant financial strain, impacting my ability to meet basic living expenses and fulfill my educational commitments. The lack of resolution to this matter has left me in a precarious financial situation, unable to rely on my own resources to maintain stability.

Company response to consumer: Closed with monetary relief