Consumer complaint received 2025-12-08 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: SIMMONS FIRST NATIONAL CORPORATION
State: TX

Complaint narrative:
BANK LIABILITY FRAUD SUMMARY XXXX XXXX Date : XX/XX/year> Prepared For : Simmons Bank XXXX Department, Assistant Branch Manager XXXX XXXX, XXXX XXXX XXXX XXXX. VICTIM INFORMATION Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX, TX XXXX Phone : XXXX Email : XXXX XX/XX/XXXXXXXX. SUMMARY OF INCIDENT I am the victim of an organized counterfeit cashiers check / overpayment scam. 
The scammer used : fake job posting deceptive emails /texts/calls counterfeit check money mule account pressure tactics I acted in good faith, deposited the check in person, and relied on XXXX Banks online banking system showing available funds before sending any money. 
Total loss : {$1700.00} Scam type : Overpayment Scam + Counterfeit Check Fraud Impact : Essentials, mortgage, food, transportation, and employment search were jeopardized. 
XX/XX/XXXX. SCAMMER & MULE INFORMATION Primary scammer : XXXX XXXX Email : XXXX Phone : XXXXXX/XX/XXXX Account Used : Name : XXXX XXXX Bank : Bank XXXX XXXX Routing : XXXX Account Type : Checking Counterfeit Check Delivery : XXXX Tracking : XXXX Delivered : XX/XX/year>XX/XX/XXXX. DETAILED TIMELINE XX/XX/XXXX Scam begins Scammer requests computer tech work. 
Insists on mailing a cashiers check. 
Avoids identity verification questions. 
XX/XX/year> Check arrives I personally deposited the check atXX/XX/XXXXBank. 
No warning from branch staff about holds, clearing, or risk. 
XX/XX/year> Transfer occurs Scammer pressures me to send {$1300.00} to shipper. 
I login to XX/XX/XXXX Bank app ; check shows available funds. 
I reasonably assumed the check had cleared. 
I send the {$1300.00} by bill pay wire transfer. 
No alert fromXX/XX/XXXXBank flagged the transfer as suspicious. 
XX/XX/year> Fraud discoveredXX/XX/XXXX Bank determines the check is counterfeit. 
Account is frozen. 
I fully cooperate. 
XX/XX/XXXX. GOOD-FAITH ACTIONS BY VICTIM I acted responsibly at every step : Asked scammer for verification Expressed concerns before deposit Deposited check in person at the branch Relied on the bank 's available funds status No notice or warning was given that the check was not cleared Immediately filed police reportXX/XX/XXXXXXXX, XXXX reports Provided evidence to branch staff Fully cooperated during account review There was no negligence. 
XX/XX/XXXXXXXX BANKS ROLE AND RESPONSIBILITY This section clearly explains how and why the bank contributed to the loss. 
XX/XX/XXXXBank displayed Available Balance leading me to believe funds were cleared The online banking portal showed the check amount as available, which is universally understood by customers to mean spendable funds. 
The bank is aware that customers rely on this representation. 
XX/XX/XXXXNo warnings were provided at the teller counter When depositing the check in person : No disclosure was made about hold policies No disclosure about check clearing timelines No disclosure that available cleared No warning that counterfeit check scams are extremely common A simple warning could have prevented the loss. 
XX/XX/XXXX Bank failed to identify the counterfeit check before marking funds available Banks have internal fraud detection systems. 
A counterfeit check of this type typically triggers : routing number mismatch watermark inconsistencies XXXX formatting irregularities Yet funds were marked available within XX/XX/XXXX day. 
XXXX The bank allowed the {$1300.00} transfer without any flag New payee Large unusual transfer Immediately after a large check deposit No fraud alerts No verification call No delay or review This allowed the XX/XX/XXXX account to receive the funds. 
XX/XX/XXXXXXXX. FEDERAL REGULATION XXXX BANK OBLIGATIONS Under Regulation XXXX ( XXXX XXXX XXXX ), financial institutions must : XXXX. Promptly investigate any reported unauthorized transaction. 
XXXX. Provide provisional credit within XXXX business days. 
XXXX. Provide written results of the investigation. 
XXXX. Reimburse funds if the customer acted in good faith and did not authorize the transaction. 
I fully complied with all requirements : Reported the fraud immediately Provided evidence Provided identification Completed all reports Fully cooperated with the branch The transaction was unauthorized, as the origin was a counterfeit check. I relied on bank representations in good faith. 
XX/XX/XXXX. FORMAL STATEMENT OF BANK LIABILITY Based on the facts documented herein : I assert that XX/XX/XXXX Bank is financially responsible for the loss due to the following reasons : Bank showed funds as available, creating a reasonable belief the check had cleared. 
No warnings or disclosures were given at the time of deposit. 
Bank failed to detect the counterfeit check before releasing funds. 
Bank allowed a suspicious transfer without alerts or verification. 
Bank failed to protect the customer despite clear fraud indicators. 
Therefore,XX/XX/XXXX Bank holds responsibility for restoring : * * The full {$1700.00} loss Any associated fees Reversal of negative impacts to my account standingXX/XX/XXXX REQUEST FOR RESOLUTION I respectfully request : XXXX. Immediate restoration of the {$1700.00} XXXX. Hardship/Loss Mitigation review XXXX XXXX XXXX results of the investigation XXXX. Fraud case number XXXX. Copies of all internal notes related to this case XXXX. Consideration under Regulation XXXX obligations XXXX. Assistance programs for fraud victims XX/XX/XXXX. CLOSING STATEMENT I did everything reasonably expected from a customer acting in good faith. 
This scam was sophisticated, rapid, and deceptive, and I relied on the banks system and policies as any normal customer would. 
I respectfully requestXX/XX/XXXX Bank take responsibility, restore the funds, and support me through the hardship created by this incident. 
XXXX XXXX XXXX, TX XX/XX/year>XX/XX/XXXXDOCUMENT COMPLETE. XXXX of XXXX pages

Company response to consumer: Closed with explanation