Consumer complaint received 2026-02-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: RENASANT CORPORATION
State: MS

Complaint narrative:
My husband and I purchased this trip through XXXX XXXX. The lady over the event passed and we never received our money back. I have attached the payments made and her obituary. 

-- -- -Original Message -- -- - From : XXXX Sent : Friday, XX/XX/2025 XXXX To : " XXXX XXXX XXXX XXXX Subject : Booking Confirmation : XXXX XXXX XXXX  XXXX - XXXX This email is a receipt for the payment made and a summary of the reservation details. 

Reservation # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Email Preferences XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( XX/XX/2025 - XX/XX/2025 ) Item Category Guest Amount XXXX - XXXX of House ( XXXX only ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2200.00} OnBoard Special Special Offer - {$150.00} Drink Package Credit Special Offer - {$410.00} XXXX - XXXX XXXX XXXX ( breakfast only ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$2200.00} OnBoard Special XXXX XXXX - {$150.00} Drink Package Credit Special Offer - {$410.00} Item Total {$3300.00} XXXX XXXX Responsibility {$3300.00} XXXX XXXX ' l Pre Night ( XX/XX/2025 - XX/XX/2025 ) Item Category Guest Amount Pre Night XXXX XXXX XXXX XXXX {$210.00} Item Total {$210.00} XXXX XXXX Responsibility {$210.00} Pre Night XXXX XXXX XXXX XXXX {$210.00} Item Total {$210.00} XXXX XXXX Responsibility {$210.00} Reservation Total {$3700.00} XXXX XXXX Responsibility Total Cost {$3700.00} Paid XXXX XXXX {$2500.00} XXXX Due {$1200.00} Scheduled Payment Date Amount Due Payment Method Completed Payment Date Amount Paid XXXX {$2.00} XXXX XXXX {$2.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$430.00} XXXX XXXX {$430.00} XXXX {$300.00} XXXX XXXX {$300.00} XXXX {$300.00} Wire Transfer XXXX {$300.00} t is with deep sorrow that we inform you of the passing of XXXX XXXX XXXXaffectionately known as XXXX founder, visionary and travel advisor of XXXX XXXX XXXX XXXX, who tragically passed away on XX/XX/2025. 


We understand that many of you have upcoming travel plans arranged through XXXX. At this time, XXXX XXXX is unable to proceed with the events and activities originally organized by her. Guests registered for the upcoming XX/XX/2025 XXXX XXXX XXXX trip may still attend, as the cruise will continue as scheduled. However, please note that any events, concerts, or group activities that were to be hosted by XXXX through XXXX XXXX will no longer take place during the cruise. 


We sincerely apologize for any inconvenience this may cause and recognize that this is a difficult time for everyone who knew and had planned to travel with XXXX. We are working closely with legal counsel to determine next steps and will share further updates as they become available. 


We truly appreciate your understanding and patience during this time of loss. 


Sincerely, XXXX XXXX- ( On behalf of the XXXX Family ) Contact : XXXX XXXX

Company response to consumer: Closed with explanation