Consumer complaint received 2025-09-22 00:00:00
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: Viking Client Services
State: NC

Complaint narrative:
I am filing a complaint against Viking Client Services , LLC and The XXXX XXXX XXXX XXXX for XXXX and deceptive practices relating to a disputed vehicle damage claim and subsequent debt collection activity. 

Background : On March 1115, 2025, I rented a XXXX XXXX XXXX from XXXX ( a XXXX XXXX ) at XXXX XXXX XXXX. At return on XX/XX/XXXX, I walked around the vehicle with the attendant, who confirmed everything looks good. I specifically asked if anything needed to be signed and was told no. My final invoice showed {$0.00} in additional charges. XXXX passengers who returned the car with me can corroborate that no windshield damage or chips existed at the time of return. 

Improper Damage Claim : Nearly a month later, on XX/XX/XXXX, XXXX created a Vehicle Incident Report ( VIR ). The XXXX was unsigned, had no renter statement, and even states : Was the renter driving when the damage occurred? No. 
The repair invoice from XXXX XXXX XXXX is dated XX/XX/XXXX, XXXX days after my return, and was completed in XXXX, XXXX the country from XXXX, Oregon. The vehicle had already been relocated out of my possession. 
The only photographic evidence provided is a single undated photo of a cracked windshield with a frown drawn beside it. It contains no VIN, license plate, time stamp, or multi-angle views. Industry-standard documentation requires at least XXXX photos covering all sides plus identification of the vehicle. 
The terms and conditions included in the packet are for XXXX XXXX a XXXX, not XXXX. This sloppiness underscores the lack of credible evidence and suggests they have no valid basis for their claim. 
XXXX own terms require that damage be documented at return with a signed XXXX XXXX Report and that disputes be raised within 14 days. No such process was followed. 

XXXX XXXX Practices by XXXX : I was never contacted by XXXX directly about this alleged damage. From the beginning, all communication came from Viking Client Services. I never received a call or email from XXXX, and I was told by phone that I could not deal with XXXX at all, only with XXXX. This deprived me of any opportunity to resolve the matter with XXXX directly. 
Viking has pursued me for {$580.00} despite my written disputes. Their letters simply recycled the same insufficient documentation without addressing my points. 
I informed Viking that their XX/XX/XXXX response did not address my original dispute. It appeared my letter was not carefully reviewed, so I included it again. 
I received a harassing and accusatory phone call from XXXX, which I dismissed due to its unprofessional nature. 
Viking Client Services has been the subject of prior consumer complaints and even class action litigation for the same type of predatory practices. Their ongoing pursuit in my case is consistent with that pattern. 

Systemic Concern : This situation gives the appearance that XXXX is attempting to pass its own costs onto consumers rather than taking responsibility for its mistakes. Instead of handling the issue directly, XXXX immediately outsourced it to XXXX a company known for questionable and fraudulent practices leaving me no XXXX XXXX for resolution. 

XXXX Requested : I respectfully request that the CFPB and FTC : XXXX. Require Viking Client Services to cease all collection activity and confirm closure of this matter. 
XXXX. Ensure no negative reporting is made to any credit bureau by either Viking or XXXX. 
XXXX. Investigate XXXX and XXXX broader practices of assigning post-return maintenance repairs to renters without proper evidence, generating after-the-fact reports, and outsourcing disputes to aggressive XXXX. 

This matter has caused undue stress and wasted time. I did not return this vehicle with any damage, and that fact was corroborated at the time by both the rental attendant and XXXX passengers. Vikings sloppy documentation, reliance on irrelevant or inaccurate materials ( including Dollars terms and conditions ), and XXXX abdication of responsibility confirm that there is no valid basis for this claim.

Company response to consumer: Closed with monetary relief