Consumer complaint received 2017-05-31 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Closing an account — Can't close your account
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
Time is of the essence! They will be closing the branch and absconding with the safe deposit box contents in  XXXX !     This is a brief description and I am available anytime for additional details. I am reluctant o attach supporting documents with extensive personal information at this time but can if it will result in conclusion to this madness.     The following is the essence of my issue.     1. My mom,  XXXX   XXXX   XXXX , passed away 28 years ago.    2.  At some point in time after her passing, I received written notification with regard to her safe deposit box. When I called the bank I was told my mom did not have a safe deposit box. This occurred several more times in subsequent years and I just started to throw away the notices.    3.  Sometime in  XXXX  of  2017  I received a phone call informing me that my mom did, in fact, have a safe deposit box and the branch would be closing and the box contents needed to be removed.    4.  I was also informed my sister  XXXX   XXXX   XXXX  was a co-owner (? ) of the box with access rights.   5. I went down to the Chase Bank branch located at  XXXX   XXXX   XXXX   XXXX ,  XXXX   XXXX  CA,  XXXX .    6.  I presented my mom 's death certificate, my birth certificate, my personal identification information, and an Unlimited Power of Attorney for my sister.    7.  I was informe d (  second or third hand ) that the Banks legal department would not accept the provided documents to provide access to the safe deposit box.   8. I was informed I could not speak to their legal department and there was no one else in the bank to speak with.    9.  The bank refused to provide any written explanation as to why the provided documents were insufficient or what specific document or information was required.    10. T hey did verbally state I needed a Special Power of Attorney from my sister specifically for Chase Bank and the safe deposit box.   11. My sister and I created a Special Power of Attorney with this information included.   12. On  XXXX  -17 I re turned the branch and presented this document along with a document from the  Superior Court of California County of   XXXX   XXXX  naming me the executor of my mother 's estate.   13. I was told these documents were not sufficient, there is no one else to speak with and again refused to provide and written information as to what the bank deemed sufficient to gain access to my mom 's safe deposit box.     Summary : My legal theory is quite simple, I have a right to access the safe deposit box two ways. One, I am the executor of my mom 's estate and have provided all documents available in the universe to support this. The bank has never denied my mom is deceased or that I am the executor. Two I have an Unlimited Power of Attorney for my sister, and at the banks, verbal instruction created a Special Power of Attorney containing the requested information. The bank has never stated they did not believe I have my sisters authorization to access the box.     The reason for this continued denial escapes any rational thought.     The actions seem to confirm a pattern of horrible customer service, illegal conduct, and consistent bad faith.     The following is a compilation of  JP Morgan  Chase Bank rap sheet detailing many of the violation committed by this organization.     1.   XXXX   XXXX   XXXX

Company response to consumer: Closed with explanation