Consumer complaint received 2024-09-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
In XX/XX/XXXX of this year, I purchased 3 digital cards and paid for it on XXXX using my Barclays Wyndham Rewards Earner Card. Ive had three successful transactions with the same seller previously, all on the same date, XX/XX/year>. All items were provided on the same day, and since they are digital items, they can be sent with just a few clicks after payment. However, in XX/XX/XXXX, after paying for three items for {$86.00}, the seller stopped communicating with me and never delivered the items. I messaged the seller and even called them on XXXX XXXX since thats where the written communications occured. They saw the messages, but never responded. Hence, I have decided to contact my credit card company to dispute the transaction on that same week. I explained to them everything that I just mentioned above. The seller provided them a screenshot of one of our SUCCESSFUL transactions dated XX/XX/XXXX in the amount of {$84.00}. The transaction I was trying to dispute is dated XX/XX/year> for {$86.00}. My credit card company, without looking clearly at the screenshot document the seller provided, sided with the seller and instead is saying that I was the one in the wrong and informed me formally through XXXX, and CLOSED the case. The seller did not provide the right document for the disputed transaction because it was never successful. I then contacted Barclays again and made an appointment to speak to a manager. The manager contacted me back the following morning and after explaining everything to him in depth, I specifically ask him if he saw the discrepancy with the information the seller provided being the wrong amount and the wrong purchase date, and he agreed and said he would note the account but I would still need to write a letter and send in the rest of the qualifying communication documentation. I printed all of the communications with the seller including the part that they conveniently decided to use up to the last part of the conversation where they never provided the item and decided to stop communicating with me. I wrote a letter to Barclays as requested and sent all the documents through XXXX since Barclays still do not have Electronic Mail as a method of communication. Two weeks later, I received a letter from the card company stating that my documents are insufficient proof, and YET, the one page screenshot document that the seller conveniently used to prove their case WHICH WAS THE WRONG AMOUNT AND DATE OF TRANSACTION was deemed Correct by Barclays Dispute Team. As a year long member and with an excellent credit rating, this is my first time disputing a transaction with Barclays, and this is the kind of service they are providing. 

I am submitting this claim to request assistance in elevating this matter to resolve it approriately and have my funds returned.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief