Consumer complaint received 2024-01-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
Urgent Inquiry Regarding Alleged Identity Theft and Account Issues. Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Dear Consumer Financial Protection Bureau, I trust this letter finds you in good health. My name is XXXX XXXX XXXX, and I am writing to bring to your attention a matter of great concern regarding my recent attempts to open a checking account and merchant service for my newly established company. 

It has come to my attention that my personal information, including my social security number and name, has been flagged on a match website, implying potential involvement in identity theft or fraudulent activities. I have taken immediate action by contacting the relevant financial institution, Chase Bank XXXX JP Morgan, on numerous occasions to seek clarification and resolution. 

Despite my persistent efforts, I have encountered significant difficulties in obtaining information, proof, and evidence to substantiate the allegations against me. I have proactively notified credit reporting agencies about the potential unauthorized use of my personal information, particularly by my ex-wife. Discrepancies reported by agencies such as XXXX indicate inaccuracies in my profile, including the misspelling of my first name as XXXX XXXX XXXX' and incorrect variations of the last four digits of my social security number like XXXX or XXXX. 

I have requested transparency from Chase Bank and urged them to provide the necessary proof, invoices, and documentation supporting any claims against me. Unfortunately, my efforts have been met with silence, and I have not received any information or assistance in this matter. Additionally, I was advised to obtain a free credit report, a step that has not yielded any resolution. 

I must stress that I have had no financial interactions with Chase since XX/XX/XXXX, and I am confident that I have not engaged in any illegal activities. I was released from any financial obligations with Chase since XX/XX/XXXX. I have substantial evidence that I have not been ble to do absolut nothing from XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Therefore, the continued negligence in addressing this issue raises concerns about the accuracy of the claims and whether there may be a misunderstanding or, worse, intentional misrepresentation. 

I am submitting this formal complaint to request a thorough investigation into the allegations against me, as well as the provision of all relevant documentation and evidence supporting these claims. I believe in due process and my right to understand any accusations made in my name. If any false reports have been submitted under my name, I am entitled to compensation for the damages incurred. 

I kindly request the Consumer Financial Protection Bureau 's assistance in addressing this urgent matter. I trust that your intervention will ensure a fair and unbiased resolution. I look forward to your prompt attention and guidance on the necessary steps to rectify this situation. 

Thank you for your understanding and cooperation in addressing this serious issue. 

Sincerely,

Company response to consumer: Closed with explanation