Consumer complaint received 2024-10-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: JPMORGAN CHASE & CO.
State: CT

Complaint narrative:
Hello and thank you for your help in advance. 

Chase accepted the return of my leased vehicle and then put a {$24000.00} deficit on my credit report!! Completely out of the blue. I do not have possession of the vehicle and never received any bill. After many hours and days on the phone with Chase ( many of the customer service people were in the XXXX ), as well as XXXX XXXX, I have no car and a ruined credit report. I am a single mom trying to buy a home right now and my credit score went from XXXX to XXXX. I am beyond distraught. I even asked if I could buy the car but they said no, it has gone to auction, which is what they do with cars after leasing. 

The written lease, with XXXX XXXX XXXX XXXX XXXX Connecticut ) ( dealership ) for a XXXX XXXX XXXX XXXX ( vehicle ) commenced on XX/XX/XXXX. The initial term of the lease was 39 months, thereafter the lease was formally extended to XX/XX/XXXX. Chase/XXXX  further extended the lease by sending me monthly rental invoices and I continued to pay those invoices. 

On XX/XX/XXXX, the vehicle sustained collision damage in a XXXX car accident. I immediately notified XXXX ( and Chase ). Chase requested me to have the collision damage professionally repaired. Due to various delays ( e.g. police report, insurers ( of the other car, as I was not at fault ) approval of a series of additional work during the repair, and waiting for parts, despite my best efforts to have the vehicle repaired expeditiously, the vehicle was not returned to me from the shop until late XX/XX/XXXX. 
On XX/XX/XXXX, I contacted XXXX to arrange inspection and immediate return of the vehicle to the XXXX XXXX dealership. I was advised I would receive instructions, but I never received instructions, or even a call back. Instead, Chase shut down my online account. 

After waiting for a response that I never received from Chase/XXXX, on XX/XX/XXXX, I returned the vehicle to the dealership, which expressed no reluctance to accept it. ( A copy of the dealerships receipt, issued XX/XX/XXXX, is enclosed ). Incidentally, Chase/XXXX has continued to attempt to draw automatic monthly payments thereafter from my bank account, at least through XX/XX/XXXX, and certainly subsequent to its false report of {$24000.00} written off. 

Chase has reported to XXXX an alleged account balance in the amount of {$24000.00}, along with the following alleged Status : Account charged off, /Never late. {$24000.00} written off. {$24000.00} past due as of XX/XX/XXXX. The account status of Never Late is correct. The report of the alleged past due amount is false. The supposed write-off is false and defamatory. My credit score was XXXX before this. It plummeted to XXXX from this false claim. 

In view of the above, I have had no billed obligation past due to Chase in any amount even approaching the outrageous sum of {$24000.00}. I have paid all invoices delivered to me in connection with the lease. Contrary to the above defamatory assertion, there was no sum past due under the lease. As the reporting concedes, the account was in fact never late. 

I have received Chases letter of XX/XX/XXXX, copy enclosed. The letter simply ignores the following facts : XXXX ) Subsequent to the formal extension of the lease Chase nevertheless billed monthly payments, bills that I timely paid and Chase accepted, XXXX ) Chase directed me to have the car fully repaired, which I did, and which took months to complete. XXXX ) Chase closed my account and would not respond to my request to arrange return of the vehicle immediately upon completion of the repair, XXXX ) Notwithstanding complete lack of cooperation from Chase/XXXX  I returned the vehicle within XXXX weeks of completion of the repair, and XXXX ) Chase has continued to extract or attempt to withdraw monthly payments from my account, as recently as XX/XX/XXXX. 

Please note that once again the letter from Chase dated XX/XX/XXXX ignores the fact that Chase told me to get the car fixed. They could have dealt with it themselves. And they accepted payments up until XX/XX/XXXX and just recently accepted one on XX/XX/XXXX!.

Company response to consumer: Closed with explanation