Consumer complaint received 2025-03-26 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Midwest Fidelity Services, LLC
State: GA

Complaint narrative:
I scheduled an auto transport of my SUV and paid {$140.00} to XXXX XXXX XXXX XXXX on or about XX/XX/XXXX. I subsequently requested to cancel the order ( via email ) due to scheduling conflict on XXXX 's part on XX/XX/XXXX. I received confirmation of cancelation ( via email ) the same day. 

The scheduling issue is described as such : XXXX XXXX transport has a 3 day pick up window by which they assure they will be able to pick up your vehicle at your location within those 3 days but can't guarantee a specific day. This 3 day window was not going to work with my schedule as I was moving out of state. XXXX could not guarantee that they would be able to pick up my vehicle ( within their 3 day window ) before I departed across the country. 

XXXX XXXX XXXX refused to issue a refund of the amount I paid ( {$140.00} ) citing their cancelation policy : A ) Customer cancels without sending a written cancellation notice to XXXX. Phone or LiveChat cancellation requests will not be accepted. 

-I canceled on XXXX in writing and received confirmation in writing as well that it was processed ( see attachment of email correspondence acknowledging cancelation ) ( B ) Customer sends written cancellation notice but cancellation occurs : 1. Before the estimated pickup window expires. 

-The pick up window was supposed to be XXXX and be open for 3 days. I canceled BEFORE the pickup window even began ( XXXX ) thusly placing me outside of this rule akin to canceling same day the purchase was made ( See receipt of cancelation processed ) 2. Where the transport is double-booked with other broker companies.

-This does not apply to my order as it was not double booked by another carrier, thus this rule does not apply.

3. Where the vehicle description has been misrepresented or inaccurate shipment details were provided by Customer as listed in the Customer Shipping Contract ( CSC ).

-The vehicle was not misrepresented nor was a carrier dispatched to attest to the vehicle 's description as the order was cancelled days before the order pick up window started 4. Where Customer imposed Restrictions or payment issues cause delay or the inability to pick up within the estimated pickup window.

-There were no imposed restrictions or payment issues as the {$140.00} fee was duly paid. This rule does not apply. 5. Due to delays to the estimated pickup window caused by Customer requests to change the compl
eted Customer Shipping Contract ( CSC ) or by not completing the CSC.

-N/A no request were ever sent, this rule does not apply.

Any non-refundable deposits can be applied towards a new shipment within 6 months from the date that the original order was canceled. XXXX reserves the right to cancel the order at any time, at SGTs discretion. As per our Dispute and Collections policy, additional fees may be applicable. ( B ) Cancellation occurs before the estimated pickup window expires. 

XXXX XXXX XXXX XXXX own cancelation policy does not state that they are authorized to debit the transport fee for cancelations occurring BEFORE the estimated pickup window BEGINS as shown above they are ONLY authorized to debit the cancellation fee ( {$140.00} ) for cancellations occurring BEFORE the estimated pickup window expires. 

consumers who cancel before the estimated shipping window begin should not be penalized given XXXX XXXX XXXX 's own policy does not state this is a penalty deemed of a fee if done. 

XXXX XXXX XXXX 's refusal to refund my funds prompted me to reach out to my credit card for resolution. By credit card sided with given the evidence and refunded my funds via a chargeback at the fault of XXXX XXXX XXXX. In retaliation XXXX XXXX XXXX hired XXXX XXXX XXXX XXXX to collect the " debt '' which was non existent in the amount of {$340.00}. 

XXXX XXXX XXXX XXXX contacted me initially on XX/XX/XXXX. I sent them evidence that the debt was non existent as my credit card company found them at fault as my cancellation was within their policy and issued my funds back which they were refusing to give. 

XXXX XXXX XXXX XXXX reached out to me again on XX/XX/XXXX stating they were continuing to pursue me in attempts at collecting this fraudulent debt of {$340.00}. 

I called the XXXX XXXX XXXX XXXX on XX/XX/XXXX and tried to explain further but they claimed XXXX XXXX was bias against their client XXXX XXXX XXXX in siding with me despite the abundant facts and stated they will not discharge the debt and sough to collect money from me over the phone. 

I fear this will end up on my credit report fraudulently regardless of the fact that I was not at fault and this " debt '' is being pursued in retaliation for failing to secure a favorable ruling during dispute with XXXX XXXX. 

XXXX XXXX XXXX has many such reviews claiming fraudulent cancellation fee billed to customers.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation