Consumer complaint received 2020-09-29 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Was not notified of investigation status or results
Company: LEXISNEXIS
State: VA

Complaint narrative:
On XX/XX/2020 I pulled my credit report and there was a public notice about bankruptcy being reported by a company called LexisNexis. So, I called LexisNexis and asked if they reported this to the credit bureaus? If so, how did they obtain and verify the information was correct? They explained to me that the information was reported to them directly from the courthouse staff. So, later that day on XX/XX/2020 I contacted the bankruptcy court ( XXXX District Clerks office ) to ask how this information was reported and which agent or  staff reported it. I was advised by one of the staff by the name of XXXX XXXX that they DO NOT give or release information to credit bureaus or and other companies. I received a letter from the court from the Deputy Clerk XXXX XXXX that states that the U.S. Bankruptcy Court DOES NOT report to the credit bureaus. It was noted on the said report that the information was provided by LexisNexis. So, on XX/XX/XXXX I sent out a Notified and Certified letter with TRACKING ID XXXX XXXX XXXX XXXX XXXX I seen where the letter was delivered on XX/XX/XXXX at XXXX XX/XX/XXXX. Information for verification included my Virginia Drivers license and Social Security Card attached to said letter. The letter asking that my account with your company LexisNexis be frozen so that I can look into this matter. On or around about XX/XX/XXXX I received a letter from LexisNexis stating : I quote LexisNexis has conducted a search of its databases based on the information provided to us, but was unable to locate a file sufficiently matching your data. 
I again on or about XXXX I pulled my credit report again hoping that because the information was not able to be found, then it should no longer be on my credit reports, as I have now made LexisNexis aware that it was reporting inaccurate information. Thus, also being that LexisNexis didnt/should n't have a file for me to be reporting out. With the information on the report, I disputed with the credit bureaus and explained and provided the proper documentation from LexisNexis and the bankruptcy court hoping it would be removed. 
On XX/XX/2020 I received a letter from 2 of the Credit bureaus with the dispute results stating that : I quote Outcome : Remains The company that reported the information has certified to XX/XX/XXXX and XX/XX/XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. 

I have been denied credit and the reason for denial is ONLY reported BANKRUPTCY. I have had to obtain an auto loan with super high interest, again the reason for BANKRUPTCY. I would like to bring this to the CFPB attention because I'm sure that I'm not the only one this has happened to. 

I sent copies for all my proof to LexisNexis that include the following ad nothing has been done yet. 
1. Letter to LexisNexis to freeze my account with them Dated XX/XX/2020 attached is my Virginia Drives license and SSN card 2.  Tracking information for letter noted above 3. Tracking information printed from the USPS website showing ( Delivered ) 4. Letter from LexisNexis stating that they had no file with the information provided 5.  Part of the dispute letter sent to the credit bureaus disputing the wrong inaccurate information. 
6. Copy of the letter from XX/XX/XXXX stating that the Information was verified and is correct. 
7. Copy of letter from the Deputy Clerk from the bankruptcy court.

Company response to consumer: Closed with explanation