Consumer complaint received 2024-11-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with fraud alerts or security freezes — 
Company: CLGF Holdco 1, LLC
State: AR

Complaint narrative:
My checking account number and Routing number was hacked at The XXXX XXXX  and I left the XXXX account open for my XXXX check to direct deposit and the account was supposed to be left open for deposits only. I had been with them since XXXX and never had a problem. When I had to open a new account with the bank the employee that was helping me was told that I received my XXXX check direct deposited into the account and I had to have it open because the next week they would direct deposit my XXXX check and that is all the money I have to live on for a entire month. The employee said she had done what I asked and she opened a new account for me and gave me what money was left in the XXXX account and I opened the new checking account # XXXX social security informed me that it would take 2 months for the change to be done. So I had to leave the XXXX account open for deposits until my XXXX check would be direct deposited into my new account at The XXXX account XXXX. The bank didnt restrict the XXXX account so I had all these charges coming through and I reached back out to the bank employee who I had worked with and she was at a different bank in a different city, so she said she would call them and inform them on how to handle the situation and no more charges would be going through the XXXX account only deposits. So I thought that I was going to be alright but she again did not do anything to help me out and the hackers were having a good time on my money. I was very sick at the time I started to handle the issues that I had enough and I took my business to another bank and opened account at that bank. I was so sick that I had XXXX XXXX XXXX visits and all of my XXXX check that I received from The XXXX XXXX was XXXX left from the bank deposit and the rest was gone and I didnt understand what was going on. So I called because I XXXX XXXX due to my health issues and I had to pay someone to take me to the bank. By that on Monday I was very upset and I closed the XXXX account and took what money was left which was XXXX out of XXXX dollars and went to the new bank and opened my account. So now XXXX finding out that she forged my signature on the XXXX account so she was able to go back through the first of the XXXX and disputed everything. I spoke with her supervisor and she was no help and very rude and upsetting. Then her supervisor disabled my bank account and my on line banking. So I could not see anything that was going on. Then I was back at the XXXX XXXX again and spent the night. I tried to pay my cellphone bill and it wouldnt go through and by now XXXX debit cards and XXXX accounts I was completely done. I called and messaged social security XXXX XXXX and I explained to them what was going on and they went ahead and started sending my XXXX check to my new bank and I thought finally taken care of. Boy was I wrong. The accounts I had paid off over 6 months ago were now maxed out and my 5 credit cards were maxed out. I was on a Limited Amount of money every month and things that I had taken care of for the reason because I was never going to be able to work again and I worked very hard to achieve my credit score and for the first time I was doing and taking care of myself even on a very low income of XXXX when I was use to being paid XXXX a week with my own business if being XXXX XXXX XXXX  years. I get nothing else as far as benefits from XXXX. They took my XXXX payment out every month before they direct deposited my XXXX check and that is all I had to live on and there was no way that was going to possible be able to pay my copayments for doctors visits and my pharmacy copay on my medication. I have used up all my resources for my ability to get help with groceries and household bills and expenses. The fight I had started to get XXXX was in XXXX after my XXXX XXXXXXXX and I was married. My husband left me shortly after because of my health and mental issues. I was no longer going to have his income and I was scared to death because I knew I would not make it on {$1300.00} a month and by then then I was unable XXXX XXXX and even leave my house due to the health and Mental I had to live with. My children live XXXX hours away and my daughter had just gave XXXX XXXX XXXX XXXX XXXX  and I was hoping for a better year but No it didnt happen. By this time I was broke and my husband was letting me live in the house until it sold and I had always had my dad to turn to but he died in XX/XX/XXXX of covid XXXX and I had no one to turn to.all my credit cards were maxed out and also the ones that I had paid off were maxed and the hackers hacked my XXXX and my XXXX account and everything else they could get and as of today they are still doing it I only have my XXXX for XXXX and my accounts were gone and they kept applying for everything they could and I was getting XXXX text messages a day about my phone being infected with all kinds of viruses and sending messages to my contacts.i did not apply for the destiny credit card and any other credit cards. I am unable to pay for anything at this point and I still get no more benefits from the state of Arkansas or the federal government. So I dispute any new credit cards and any charges that occurred starting XX/XX/XXXX, XXXX still going on

Company response to consumer: Closed with non-monetary relief