Consumer complaint received 2025-05-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NV

Complaint narrative:
I had been a customer for XXXX  years when I received a bad check. It seemed to be no problem. They didnt even want to close my account, but I had had some fraud in my app Chase app that I was concerned about so I insisted we close the account. I rarely deposited checks with that being said I was at the Chase branch and they put me on a phone that I was on for an XXXX  setting up the new account. My XXXX  had direct deposit so we had to set that all up again with his company and however, it worked out. They had to send me a physical check in the mail that I would later deposit into this new account at the same time this was happening. I was moving into my new place the place I was renting at the time received their rent payments in the form of money, orders, my XXXX. I assumed the place I was moving into also took money orders so when I showed up with the money orders, they informed me that they only take payment in the form of online debit pay. this meant, I had to deposit the checks that I just took the money out of my account with back into my account. I proceeded to pay the new place I was moving into via debit card online.Two weeks had passed before I had noticed that the place I moved into hadnt been paid. Chase had took the money back and I was looking at getting evicted for nonpayment. they never did say why they closed my account. Im assuming that they were misinformed somehow and thought that they close my account due to the bad check. I dont know how after XXXX  years. When I was the one who insisted on closing the account Im thinking they thought I was trying to fraud again with some checks. When the checks were the money I just took out of my own account, bought money orders, and even told them that when I walked into the bank to deposit the money orders into the branch at the bank. Because this was in the new account after I had closed the old account due to fraud in my app, not because of any check that I had already paid for that they werent even interested in doing anything about as they shouldnt have it was an honest mistake .I then called and they said they had froze my account. They wouldnt give me an explanation and I didnt know what to do. It was then that I went back into the bank again to try to figure all this out. When I went into the branch, they were very, very rude to me, treated me like I was some kind of convict who didnt belong in there. I insisted on talking to a XXXX and calling the XXXX number again. I didnt know what to do. Nobody would listen they wouldnt even tell me anything. They just informed me that my account was frozen and I would be able to get my funds in XXXX weeks and that my account was to be closed in XXXX days and never to be doing business with them ever again. at this point, my husbands check still hadnt came in the mail from the company that I was had to deposit into this account which when it did come in the mail, I did deposit it into the account thinking they had been getting my automatic direct deposits from the same company for years now, years and years that there would be no problem, but of course when it got there, it was put on hold also until a couple days before my account was to be closed at the 30 day mark. I called and went in there to make sure that I would be able to get that money for that check. They assured me at the branch that I would be able to pull it out and use it. That day came and I went to pull it out and I could not they would not give it to me. They said had no business being there that they would send it to me in a check in the mail. I was furious. Sad hurt broke so I called the number and thats when they said wait XXXX weeks and it will come to me in a check in the mail XXXX weeks had passed no check in the mail, then I called again. They said I hadnt waited long enough and now we are months and months later and still no check barely a place to live and in debt up to my eyes because of all the fees.

Company response to consumer: Closed with explanation