Consumer complaint received 2025-12-30 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: WA

Complaint narrative:
As a tenant, I lived in XXXX XXXX from XX/XX/XXXX until XX/XX/XXXX. In the first 9 months, I shared the apartment home with my former fianc XXXX XXXX, who vacated the premises sometime in the fall of XXXX. In XX/XX/XXXX, my son XXXX XXXX moved in to live with me. During this time period, I made a couple of complaints [ in XXXX and XXXX ] to the property manager regarding the old carpet was showing its age, and I requested it to be replaced. The subfloor had caved in due to wear and tear. My former fianc complained about the carpet condition in XXXX but I don't recall if it was mentioned in the move-in inspection report, as I don't have a copy of it with me right now. 

Upon moving out in XX/XX/XXXX, the property manager, XXXX XXXX, tried to stop me from entering the apartment to conduct my inspection and dialed 911. I walked into the apartment without her so that I could capture photos and videos to prove the condition of the apartment once I handed over the keys to her office. When the police arrived, I explained the situation to them in a calm manner, and they were surprised to learn that the property manager was being petty by not allowing me to enter the apartment to take some photos and videos. They accompanied me to the property manager 's office to hand over the keys.

To my shock and surprise, when I received the final bill, I was charged for the replacement of the old carpet and other miscellaneous items. Please see the attached copies of the bills I am disputing. In XX/XX/XXXX, my lawyer sent a formal letter to the XXXX XXXX property manager 's office whereby I had requested copies of the original carpet installation and disputed the miscellaneous charges, and I never heard back from them. Please see the attached copy of that letter. In XX/XX/XXXX, I spoke to the XXXX XXXX customer service representatives over the phone a few times to mention why I was disputing the excessive charges, and they refused to resolve the matter peacefully. 

In XX/XX/XXXX, I received an email from Columbia Debt Recovery LLC, dba Genesis, regarding the collection of debt amounting to $ XXXX [ see attached copy of that email and my response to them ]. I didn't receive any response from them in regards to proof of their fraudulent claims. In the meantime, Columbia debt recovery kept harassing my son XXXX XXXX, through phone calls and email for the outstanding payment. [ Please see attached copies of the correspondence attached to this complaint. ] You will notice through the XXXX reviews that this property manager and company have attempted to use similar fraudulent tactics with other residents to make more money, besides what's considered normal wear and tear in the state of Washington for the timeframe the apartment was rented. 

Columbia debt recovery has reported this outstanding amount to the 3 credit bureaus and I will be working with them individually to dispute these charges on my account.

Why is it so difficult for the property management office to share copies of receipts or proof of when the carpet was originally installed in my apartment prior to moving in XX/XX/XXXX? It should be easily accessible to them. 

After renting the apartment for 5 years and paying {$2700.00} each month what would be considered normal wear and tear?

Company response to consumer: Closed with explanation