Consumer complaint received 2024-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
I contacted Wells Fargo on XX/XX/XXXX to file a claim ( XXXX ). This claim consisted of multiple ATM withdrawals which totaled out to be {$8000.00}. Wells Fargo assured me that the claim would be settled within XXXX business days. On the date of XX/XX/XXXX, Wells Fargo contacted me that they did not have enough information to prove that the {$8000.00} of fraudulent withdrawals were actually fraudulent, therefore they wrongfully denied my claim. I would like to mention that the fraudulent ATM withdrawals took place in XXXX XXXX XXXX and I live in XXXX XXXX. Therefore I provided information on XX/XX/XXXX through email that established my presence in Arizona during the time that the fraudulent ATM withdrawals occurred. The information I provided on XX/XX/XXXX through email consisted of my college professor 's attendance sheet, transaction details that show XXXX separate transactions were made in XXXX separate states on the same day, and also a time sheet from employer. I provided my professor 's attendance sheet because it shows that I was present for my XXXX XXXX lecture on the dates that the fraudulent transactions occurred, my college is located in XXXX. I provided my job 's timesheet as it demonstrates that I went to work on the dates the fraudulent transactions occurred, my job is located in XXXX XXXX. I provided the transaction details that happened in different states yet a couple hours a part to demonstrate the fraudulent use of my debit card in a different state. I should also mention that I have a total of XXXX bank accounts, I was using my Wells Fargo account to pay off my student loans, along with other debts therefore I was accumulating the necessary funds to achieve that goal. I mostly use apple pay and hardly ever login to my Wells Fargo account, explaining why these fraudulent charges went right under my nose. I continuously provided Wells Fargo with this information on the dates of XX/XX/XXXX and XX/XX/XXXX because Wells Fargo claim representatives stated that they have no received the documents that I previously sent over on XX/XX/XXXX. Throughout this whole time I have been patient and cooperative towards Wells Fargo 's investigation team in order to receive my stolen funds. Even still, I continuously called Wells Fargo on the dates of XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX and XX/XX/XXXX and they continued to state that they did not receive my documents. Therefore, I decided to fax them on XX/XX/XXXX which they received on XX/XX/XXXX. Despite receiving these necessary and useful documents that established my presence during the time of these fraudulent transactions, Wells Fargo still denied my claim as of XX/XX/XXXX and it seems as if they are hoping that the required effort needed to reclaim my stolen funds will be too much and that I will just quit and let this blow over and I will not. Unfortunately this is my second time filing a complaint in regards to this very claim, I beg that Well 's Fargo 's investigations team comes to the right conclusion because this has truly messed my life up. The loss of a lot of my funds is a serious matter that I will not forget about, I don't know what else I could do to prove that my funds were stolen but they were stolen. I have dependents who I provide for and the loss of {$8000.00} also negatively impact them. I beg, I beg, and I beg that Well 's Fargo makes the correct decision this time. Please.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation