Consumer complaint received 2026-05-05 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Skrill USA, Inc.
State: TN

Complaint narrative:
ok so I filed a formal complaint with you CFPB some days ago about dealing with skrill the transactions problems that I had at the ATM an I have been trying an trying to get help with this an something to be done as the law says I should regaltion E and so I filed complaint like said few days an the company skrill did get back with me with some of an explanation to the issue at hand an they as well act like there is not there can be done for me to pretty much just set around shut up an wait but I feel like honestly I'm not giving the fair and been treated fairly here with this situation at hand as they claimed the case didn't get filed till the XXXX ok if so that's on them I have emails where I filed the case on the XXXX and and have been waiting patiently to hear back and at least get some help with the issue at hand and that's the provisnol credit and I seem like that I can not for the life of me get skrill to help me with this at all as I never hear back are anything and then when they do they partially give some information but not do as the regulation E says an that's I should by all means receive the credit while I have to wait as IV been waiting more then the 10 days hear over this as I said I filed this matter ont he XXXX I have the email I will upload to show this and as well show where they accept it so I then file with you all over the matter trying to ask that they help me with the credit as they wrote back an said thst they have handle everything right an feel as they didn't as they failed to meation in the repose back to me an you all CFPB that I have filed and called since the XXXX on this an for them to wist till the XXXX to do something has nothing to do with me as i did as the law says I should so there is no reasons at all that I'm still setting here trying to get help an get the provinsonl credit over this matter and they as well said they that the only thing for me to do is set an just wait for an email from there partner XXXX XXXX XXXX, XXXX while they look into so I then reach out to the company XXXX XXXX XXXX XXXX XXXX and I have an will upload the screenshots 9f that conversation an they told me that yes they are doing the car but I am with skrill for skrill to issue me that credit toe while i wait an that it skrill did not indeed do this for me for them to give me a reason to as why an what information they have on the issue and then for me to relay this information back to them XXXX XXXX XXXX, XXXX an they said then they would look further into as why skrill has yet to do so and I have tryed an tryed an emailed skrill help over thiw for days now an have yet to hear back are see the credit in my account while I wist for this invasgtion to be done with and as well have not received to as why they ain't an the request information that the company they said they tried my dispute over to the information that they want as to why skrill has yet do this for me an I however yet to receive either of the complaints I have said an raised to you attion an there's so I would like taht skrill to please either one are the other do as the company that they said took over the dispute an that i wouod have to wait on them and when I reach out to them they said nope that skrill is ik fact the ones that need to go on an give me th3 provisnol credit an that if they did not for thek to tell me why and why information on the case so i could th3n give back to XXXX XXXX XXXX, XXXX so they can look into to as why skrill as not gave me the provinaol credit to my account yet so I would like for skrill today XXXX the XXXX 2026 either give me access to the funds that I filed a dispute on back on the XXXX not when they decided to turn it over on the XXXX but I wouod lile for them to explain why I have yet to have access to those funds for me to give that information to XXXX XXXX XXXX, XXXX as that's what they told me to do if skrill did not do it are the other option I would like for skrill do is give me the credit to my account today

Company response to consumer: Closed with explanation