Consumer complaint received 2025-12-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BANK OZK
State: FL

Complaint narrative:
Dear Bank OZK Corporate Relations Team, I am writing to formally document and escalate an issue that occurred with my Bank OZK accounts over the XXXX holiday, which has resulted in significant and unnecessary financial harm despite my prompt corrective action. 

I have been a loyal Bank OZK customer since the institution operated as XXXX Bank, and my entire family continues to bank with you. I currently maintain three separate accounts with Bank OZK. Because of this long-standing relationship, what occurred was both shocking and deeply disappointing. 

On XXXX XXXX, while I was moving money around and making payments, I noticed that my balance had gone negative. I addressed the issue promptly by transferring funds to bring the account back to a positive balance. I did this using my joint account at the same location, doing an internal transfer. At no point did I ignore the situation or allow the account to remain unresolved. 

Despite this corrective action, I later discovered that Bank OZK charged {$100.00} in fees and returned a {$500.00} payment to Capital XXXX, with whom I will now also incur fees with. That returned payment triggered additional downstream issues and fees, creating a domino effect that could have been avoided given the account was brought current shortly after the negative balance occurred. 

This outcome is especially concerning because : The negative balance was identified by me without bank intervention Corrective action was taken promptly The situation did not involve prolonged inaction or negligence Had I ignored the balance or failed to take action, the resulting fees and returned payment might be understandable. That is not what occurred. 

Because XXXX XXXX  fell on a XXXX, I contacted the XXXX XXXX XXXX on Friday to seek assistance. I spoke with an employee named XXXX. Unfortunately, instead of receiving help or a resolution, the interaction was dismissive and unproductive. What should have been a straightforward matter became an all-day ordeal with over XXXX phone calls, interrupting and consuming time that should have been spent with my family during the holiday. 

As of today, I am out nearly {$200.00} in combined fees due solely to Bank OZKs handling of this situation, not due to customer negligence. 

I have escalated this matter to corporate because I believe the fees and returned payment were inappropriate under the circumstances. I am requesting : XXXX. Full reimbursement of all overdraft-related fees XXXX. Reversal or compensation related to the returned {$500.00} payment XXXX. Written confirmation that this incident will not negatively affect my banking record or standing If this matter is not resolved promptly and fairly, I will be forced to end my relationship with Bank OZK, including the closure of all three accounts, my wife 's business and her personal accounts, along with me leaving negative reviews on XXXX, social media, trustpilot and many other places that I can speak of this experience. 

I hope Bank OZK will honor the loyalty of a long-term customer and correct what should never have escalated this far, particularly during a holiday. 

I look forward to your response. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation