Consumer complaint received 2026-04-28 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Paramount GR Holdings, LLC
State: DE

Complaint narrative:
This complaint is a continuation of a previously closed case that was not properly resolved. I am disputing the validity of this loan due to misrepresentation, lack of proper disclosure, and absence of informed consent. This transaction was presented to me as a home improvement agreement, not as a long-term financial loan with serious financial consequences. I was not clearly informed that I was entering into a binding financial obligation. A critical issue in this case is the lack of language access. No qualified interpreter was provided at any stage of this transaction. As a result, I did not fully understand the terms, risks, and legal consequences of the agreement. The company relies on a welcome call as proof of consent. However, a brief call can not establish informed understanding of a complex financial contract. Simply answering yes does not demonstrate that I understood the agreement. I requested clear information regarding the loan terms, financial consequences, and whether an interpreter was provided. This information was not properly provided. Additionally, I have obtained supporting evidence, including communications from company representatives and management, confirming that the company is responsible for the transaction and the representations made. The companys previous response fails to address these issues and does not reflect the reality of what occurred. This complaint is a continuation of a previously closed case that was not properly resolved. I am disputing the validity of this loan due to misrepresentation, lack of proper disclosure, and absence of informed consent. This transaction was presented to me as a home improvement agreement, not as a long-term financial loan with serious financial consequences. I was not clearly informed that I was entering into a binding financial obligation. A critical issue in this case is the lack of language access. No qualified interpreter was provided at any stage of this transaction. As a result, I did not fully understand the terms, risks, and legal consequences of the agreement. The company relies on a welcome call as proof of consent. However, a brief call can not establish informed understanding of a complex financial contract. Simply answering yes does not demonstrate that I understood the agreement. I requested clear information regarding the loan terms, financial consequences, and whether an interpreter was provided. This information was not properly provided. Additionally, I have obtained supporting evidence, including communications from company representatives and management, confirming that the company is responsible for the transaction and the representations made. The companys previous response fails to address these issues and does not reflect the reality of what occurred. I am requesting a full review of this case based on the new evidence provided. Requested XXXX I am requesting the immediate cancellation of this loan and the release of any XXXX, XXXX filing, or claim against my property. I also request the correction of any negative credit reporting related to this loan and appropriate financial compensation for damages caused. Additionally, I request written confirmation of whether a qualified interpreter was provided and a clear explanation of how informed consent was obtained for this agreement.

Company response to consumer: Closed with explanation