Consumer complaint received 2026-03-04 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: CV3 Financial Services, LLC
State: MD

Complaint narrative:
Plaintiffs purchased the above mentioned subject real properties using funds from Defendant CV3 Financial Services as the Lender. See Exhibits XXXX & XXXX. After a year or more of making on-time monthly mortgage and escrow payments, Plaintiffs sought to timely Refinance the current loan and payoff all debts owed to the Defendants in full around XX/XX/XXXX. With all of his mortgage and escrow accounts current and no late payments, beginning in XX/XX/XXXX, Plaintiff XXXX XXXX began communicating with several of the Defendants representatives about refinancing the current loan. In particular, Plaintiffs began communicating directly with XXXX of the Defendants lead representatives, XXXX XXXX XXXX XXXX,XX/XX/XXXXXXXX, on multiple occasions and even provided him proof of financing for the refinance of my current loan with XXXX XXXX XXXX. See Exhibit XX/XX/XXXX XXXX XXXX XXXX informed me that they couldnt close on the Refinance of the loan because they couldnt get a Clean Title for the property to finalize underwriting and financing. No explanation was given by the Defendants as to why a Clear Title / Clean Title could not be furnished. See Exhibit XX/XX/XXXX Operating in good faith, continuing between XX/XX/XXXX XX/XX/XXXX, the Plaintiffs would again continue to communicate with the Defendants representatives from XXXX XXXX XXXX XXXX, about why a Clear Title / Clean Title could not be furnished in order for a new loan to close, and any loan mediation and/or modification options. I was often told that the issue would be researched and that an account executive will be contacting me directly about the issue. Unfortunately, I never got an explanation nor solution back from the Defendants, and my mortgage loan began spiral downwards in late payments as the Plaintiffs continued to focus their efforts on refinancing the loan. Plaintiffs engaged with mortgage lenders XXXX XXXX and XXXX XXXX of XXXX XXXX XXXX, XXXX in XX/XX/XXXX. After XXXX ) paying for application fees ; XXXX ) Pre-Qualifying for the loan ; XXXX ) paying over {$700.00} for each appraisal in order to have a property appraisal done on both properties ; XXXX ) traveling from XXXX, XX/XX/XXXX down to XXXX, GXX/XX/XXXXjust to meet the multiple appraisers and show them the properties ; and XXXX ) going back and forth with underwriting, XX/XX/XXXXXXXX, also unfortunately advised me that they too was unable to obtain a Clear Title / Clean Title in order to CLOSE on the Refinancing of the Loan. See Exhibit D. XXXX, XXXX XXXX of XXXX XXXX XXXX figured out why?!?! The issue was simply the way in which XXXX XXXX, XXXX had recorded the Deed and/or Note for the loan as the entire estimated {$700000.00} that was borrowed was encumbered across BOTH properties instead of having the value of the borrowed mortgage note evenly split between both XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ( Parcel ID No. XXXX XXXX ) and XXXXXX/XX/XXXX XXXX, XXXX, GA XXXX ( XXXX ID XXXX. XXXX XXXX ). Therefore, unfortunately the total encumbrances and recorded mortgage loan totaling XXXX XXXX, XXXX XXXX AND XXXX XXXX AND XXXX XXXX DOLLARS ( {>= $1,000,000} ), which was NOT the agreed upon loan amount as recorded by the loan documents. See Exhibits XXXX & XXXX. Understanding the error made in the initial recordation of the Deed and Note for both properties, in good faith, XXXX XXXX would again immediately communicate this error to the Defendants and their representatives and immediately requested that the error be corrected. Between XX/XX/XXXX XX/XX/XXXX, the Plaintiffs along with XXXX XXXX XXXX of XXXX XXXX XXXX sent more than XXXX emails to the Defendants and their representatives specifically referencing the Defendants agents to the deed recording issues at hand and how the issue of obtaining a clear title can be timely fixed and/or corrected pursuant to Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the executed loan documents. XXXX XXXX even offered and agreed to pay for any and all legal fees that would be required in order for the Defendants attorneys to correct the issue such that he can refinance the loan. See Exhibit XXXX. For example, on XX/XX/XXXX, pursuant to Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the attached loan document, the Plaintiffs formally requested a " PARTIAL RELEASE OF COLLATERAL '' for the property located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX, for the total {$320000.00} Partial Release Price + Back Payments Owed, as applicable, which wouldve brought the entire loan amount and any rears, fees, penalties, and/or interest up to date by financing this property alone. Therefore, on XX/XX/XXXX, the Plaintiffs requested a " PAYOFF QUOTE '' for the property located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX, for the total {$320000.00} Partial Release Price emailed to them immediately. The Defendants failed to operate in good faith and failed to exercise the duty of care and neither exercised any spirit of fair dealing required in order for the Plaintiffs to finalize refinancing the XXXX XXXX. The Defendants knowingly operated in Bad Faith to maliciously violate both the Uniform Deceptive Trade Practices Act ( XXXX XXXX, et seq. ) and the Fair Business Practices Act ( XXXX XXXX, et seq ). XXXX XXXX, et seq. ; XXXX XXXX, et seq. See Exhibit XXXX. Additionally, pursuant to Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the attached loan document the Plaintiffs formally requested a " PARTIAL RELEASE OF COLLATERAL '' for the property located at XXXXXX/XX/XXXX XXXX, XXXX, GA XXXX, for the total {$520000.00} Partial Release Price + Back Payments Owed, as applicable, which again wouldve brought the entire loan amount and any rears, fees, penalties, and/or interest up to date by financing this property alone. Therefore, on XX/XX/XXXX, the Plaintiffs again requested a " PAYOFF QUOTE '' for the property located at XXXXXX/XX/XXXXXXXX, XXXX, GA XXXX, for the total {$520000.00} Partial Release Price emailed to them immediately. Again, the Defendants failed to operate in good faith and failed to exercise the duty of care and neither exercised any spirit of fair dealing required in order for the Plaintiffs to finalize refinancing the XXXX XXXX. The Defendants knowingly operated in Bad Faith to maliciously violate both the Uniform Deceptive Trade Practices Act ( XXXX XXXX, et seq. ) and the Fair Business Practices Act ( XXXX XXXX, et seq ). XXXX XXXX, et seq. ; XXXX XXXX, et seq. See Exhibit XXXX. On XX/XX/XXXX, at XXXXXX/XX/XXXX XXXX XXXX expanded his demands for a corrected Deed and Note and again requested a " PAYOFF QUOTE '' for the XXXX XXXX from the Defendants, but this time included the U.S. Consumer Financial Protection Board, the XXXX XXXX XXXX XXXX XXXX, and CV3 Financial Services investors directly. Plaintiffs received NO RESPONSE from any of the Defendants on XX/XX/XXXX. Exhibit XXXX, Page XXXX. On XX/XX/XXXX, at XXXXXX/XX/XXXX, Defendants agent XXXX XXXX XXXX finally responded to XXXX XXXX request for a corrected Deed and Note and again demanded a " PAYOFF QUOTE '' for the XXXX XXXX from the Defendants, and responded At this time, the lender will not complete a partial payoff on the requested addresses. As you have been advised before, the loan must be brought current before any further requests are made. Exhibit XXXX, Page XXXX. However, on XX/XX/XXXX, at XXXX PXX/XX/XXXX the Plaintiffs responded and explained they are NOT trying to partially pay off the current loan, they and their lenders are trying to pay off and refinance the loan IN FULL. XXXX XXXX responded to this misunderstanding in detail. Exhibit XXXX, XXXX XXXX - XXXX. On XX/XX/XXXX, at XXXXXX/XX/XXXX Defendants agent XXXX XXXX XXXX finally responded to XXXX XXXX request asking that he provide documentation that this refinance ( XXXX ) is or are approved, but this time he included the U.S. Consumer Financial Protection Board, the XXXX XXXX XXXX XXXX XXXX, and CV3 Financial Services investors directly. Exhibit XXXX, Pages XXXX - XXXX. On XX/XX/XXXX, at XXXXXX/XX/XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX, directly informed the Defendants and their agents and confirmed that XX/XX/XXXXXXXX, was working to close the refinance loan in order to pay CV3 Financial Services off in full. The Plaintiffs new lender XXXX XXXX XXXX XXXX XXXX, received NO RESPONSE from any of the Defendants on XX/XX/XXXX, neither. Exhibit XXXX, Page XXXX. On XX/XX/XXXX, at XXXXXX/XX/XXXXXXXX XXXX provided copies of his signed initial loan disclosures as proof of his APPROVED financing in order to refinance the current loan from XXXX XXXX XXXX, XXXX. Plaintiffs received NO FURTHER RESPONSE from any of the Defendants on XX/XX/XXXX. Exhibit XXXX, Page XXXX. See also Exhibit XX/XX/XXXX On XX/XX/XXXX, XXXX XXXX again followed up with the Defendants agents about the status of his requested " PAYOFF QUOTE '' for the XXXX XXXX from the Defendants. XXXX XXXX XXXX simply responded The Investor has not responded to the request as of yet. Please continue to follow up. Exhibit XXXX, Pages XXXX. On XX/XX/XXXX, XXXX XXXX again followed up with the Defendants agents about the status of his requested a " PAYOFF QUOTE '' for the XXXX XXXX from the Defendants. Plaintiffs received NO RESPONSE from any of the Defendants on XX/XX/XXXX. Exhibit XXXX, Page XXXX. On XX/XX/XXXX, XXXX XXXX XXXX of XXXX XXXX XXXX, XXXX again followed up with the Defendants agents about the status of the Plaintiffs requested " PAYOFF QUOTE '' for the XXXXXX/XX/XXXXfrom the Defendants and requested additional information in order to support the closing of the loan. XXXX XXXX XXXX, XXXX, didnt receive ANY RESPONSE from any of the Defendants in response to their direct inquiry on XX/XX/XXXX. Exhibit XXXX, Page XXXX. A full XXXX weeks ( XX/XX/XXXXdays ) passed by, and despite the Plaintiffs repeated calls and emails, the Defendants willingly refused to provided the requested " PAYOFF QUOTE '' for the XXXX XXXX in full compliance with Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the mortgage loan and/or note, clearly exhibiting the Defendants wonton and overt negligence, greed, and sheer desire to maliciously foreclosure on the Plaintiffs property instead of providing his lender with the property documentation thats needed for them to refinance the Defendants out of the current loan. Around XX/XX/XXXX, Plaintiffs learned that their property was being prepared for foreclosure and was to be sold on the XX/XX/XXXX, date when he began to receive phone calls from other third parties, outside investors, etc., offering to purchase his properties in order to execute a Sale In-Lieu of Foreclosure. Neither of the Plaintiffs have ever received any of the proper foreclosure notifications from the Defendants as required by Georgia law. On XX/XX/XXXX, XXXX XXXX, called XXXX XXXX, XXXX and was assigned XXXX XXXX XXXX as his new Point of Contact ( POC ) representing the Defendants in all facets, and XXXX XXXX began sharing all of his previous interactions with the Defendants and their representatives with XXXX XXXX. See Exhibit XXXX Page XXXX. After literally conversing and emailing back and forth over a XXXX day span, on XX/XX/XXXX, XXXX XXXX was informed by XXXX XXXX that the Defendants have provided a Loan Reinstatement quote amount of {$94000.00}, and agreed to offer me to pay the lesser amount of {$58000.00}, and that the Lender / Investors will also provide me with the requested PARCEL RELEASES pursuant to Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the loan documents. XXXX XXXX willingly accepted the offered loan modification and began putting everything in place to close on the financing anticipating to receive the requested PARCEL RELEASES such that XX/XX/XXXXXXXX can get a clear and clean title in order to close the REFINANCING of the loan and pay the Defendants off. See Exhibit XX/XX/XXXX As of to date, XX/XX/XXXX, pursuant to Page XXXX, Section XXXX, " Parcel Release of Collateral '' clause of the attached loan document, the Defendants still have not yet sent the Plaintiffs the formally requested " PARTIAL RELEASE OF COLLATERAL '' for the property located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX, for the total {$320000.00} Partial Release Price + Back Payments Owed, as applicable, and neither have the Defendants sent XXXX XXXX the formally requested a " PARTIAL RELEASE OF COLLATERAL '' for the property located at XXXXXX/XX/XXXXXXXX XXXX, XXXX, GA XXXX, for the total {$520000.00} Partial Release Price + Back Payments Owed, as applicable, which again wouldve brought the entire loan amount and any rears, fees, penalties, and/or interest up to date by financing this properties individually. All of the individual and collective actions of the Defendants and their agents, employees, and/or representatives are consistent with the unlawful tort of Foreclosure XXXX XXXX XXXX XXXX. The Defendants are clearly collectively scheming, aiding, and abetting each other to knowingly defraud the Plaintiffs out of their real properties in violation of House Bill XXXX, and knowingly using the Plaintiffs alleged missed payments and the foreclosure statutes and processes as a clear misrepresentation of the material facts of his case in violation of Georgia law. XXXX XXXX ; XXXX XXXX, et seq. ; XXXX XXXX, et seq. See Exhibit XXXX.

Company response to consumer: Closed with explanation