Consumer complaint received 2024-11-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: IL

Complaint narrative:
Subject : Formal Dispute of Inaccurate Credit Reporting Under FCRA and Metro 2 Compliance Standards To Whom It May Concern, I am disputing the inaccurate and inconsistent reporting of my account with XXXX XXXXXXXX XXXX XXXX  ( Account # ending in XXXX ). The current reporting violates the Fair Credit Reporting Act ( FCRA ) and fails to adhere to XXXX XXXX compliance standards across all three credit bureaus : XXXX, XXXX, and Experian. Below are the issues that require immediate investigation and correction : XXXX XXXX and XXXX XXXX Violations XXXX. Account Status Discrepancy : XXXX : Charge Off XXXX and Experian : Unknown XXXX XXXX Violation : XXXX XXXX requires the Account Status ( Field Code XXXX ) to be consistently reported across all bureaus. The discrepancy indicates either incomplete or inaccurate reporting by the furnisher. 
Demand : Update the Account XXXX to reflect the correct condition across all bureaus. 
Provide verification records, including original data source documentation and details on how each status was determined. 
XXXX. Balance and Past Due Amount Errors : XXXX and XXXX : {$1100.00} Experian : {$0.00} XXXX XXXX Violation : The Current Balance ( XXXX XXXX XXXX ) and Amount Past Due ( XXXX XXXX XXXX ) must match the data reported by the furnisher and be consistent across all bureaus. This inconsistency suggests a failure in data validation. 
Demand : Verify and update the balance and past due amount to reflect accurate and consistent information. 
Provide detailed records showing the calculation of the balances reported and their source. 
XXXX. Last Reporting Date Inconsistency : XXXX : XX/XX/year> XXXX : XX/XX/year> Experian : XX/XX/year> XXXX XXXX Violation : The Date of Account Information ( Field Code XXXX ) must accurately reflect the last date the furnisher updated the account. This discrepancy is a direct violation of XXXX XXXX requirements. 
Demand : Correct the reporting dates to ensure uniformity across all bureaus. 
Explain the root cause of this discrepancy and steps taken to prevent future reporting errors. 
XXXX. Missing Account Responsibility Data : XXXX XXXX Violation : The Account Responsibility ( Field Code XXXX ) is missing or incomplete. XXXX XXXX compliance requires accurate identification of responsibility ( e.g., XXXXdividual, Joint, Authorized User ).

Demand : Update the field with the correct responsibility type.

FCRA and Legal Demands As required under FCRA Section 611 ( 15 U.S.C. 1681i ) : 1. Manual Investigation : This dispute requires manual verification of the data. Automated systems like e-OSCAR are insufficient for resolving the highlighted XXXX XXXX compliance issues. Furnishers are legally obligated to investigate disputes thoroughly. 
XXXX. Provide the Method of Verification : Include all records used to verify the account, including : Signed contracts or agreements with the creditor.

Payment histories or account statements from the original creditor. 
Details on how the e-OSCAR response code ( e.g., XH ) was determined. 
XXXX. Compliance Documentation : Submit a detailed report demonstrating that all corrections adhere to XXXX XXXX guidelines and explain how inconsistencies were resolved. 
Compliance Codes to Include : 1. e-OSCAR Dispute Code Reference : Dispute XXXX XXXX : Incorrect balance. 
Dispute Code XXXX : Information belongs to another individual. 
XXXX XXXX XXXX XXXX : XXXX disputes the information. 
XXXX. XXXX XXXX Compliance Indicators : Include the updated Date of Account Information ( Field Code XXXX ). 
Ensure corrections to the Current Balance ( XXXX XXXX XXXX ) and Account Status ( Field Code XXXX ). 

Attachments To assist in your investigation, I have included : A copy of my credit report showing the discrepancies highlighted. 

Final Notice Failure to resolve these discrepancies within the required 30-day timeframe as mandated by the FCRA will result in further action, including : 1. Filing complaints with the Consumer Financial Protection Bureau ( CFPB ) and Federal Trade Commission ( FTC ).

2. Escalating the issue with the state Attorney Generals office.

3. Pursuing legal remedies to ensure compliance and accountability. 

I expect a detailed response outlining the actions taken to resolve this dispute. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation