Consumer complaint received 2024-04-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
Subject : Urgent Demand for Immediate Deletion of XXXX XXXX from Credit Report for Multiple FCRA and TILA Violations : I am writing to bring to your attention a critical issue concerning the inaccurate reporting of XXXX XXXX account number XXXX on my Experian credit report. The discrepancies pertain to the original delinquency date associated with this account, which has been incorrectly reported as XX/XX/XXXX instead of the actual date of first delinquency, which is XXXX XX/XX/XXXX. 

Despite my diligent efforts to address this issue directly with the parties involved, namely XXXX XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ), and Experian, the inaccurate information has not been rectified. I have engaged in extensive communication with XXXX XXXX and their third-party collection agency, XXXX XXXX, providing documented evidence of the correct original delinquency date and requesting for the necessary corrections to be made. However, these efforts have not yielded a satisfactory resolution, prompting me to escalate this matter to the Consumer Financial Protection Bureau for further investigation and resolution. 

It is crucial to emphasize that the original delinquency date plays a significant role in the accurate reporting of my credit history. The date of XXXX XX/XX/XXXX represents the true onset of delinquency with XXXX XXXX, the original creditor, before the account was transferred to XXXX XXXX  in XX/XX/XXXX. The incorrect reporting of XX/XX/XXXX as the original delinquency date misrepresents my credit history and may have adverse effects on my creditworthiness. 

I have formally requested that XXXX XXXX and XXXX rectify the inaccuracies in my credit report as per the Fair Credit Reporting Act ( FCRA ) and Truth in Lending Act ( TILA ). I have also requested copies of my account statements to accurately document the complete history of my XXXX XXXX account, which they have failed to provide. XXXX XXXX has suspiciously only given documentation starting from XX/XX/XXXX, denying me access to my full account history, which constitutes another violation of TILA and FCRA. Despite my repeated requests, the incorrect information persists, and recent attempts to address the issue have led to further errors, such as changing the account date incorrectly to XX/XX/XXXX as of XXXX XX/XX/XXXX. 

The violations committed by XXXX XXXX, XXXX, and Experian are egregious and include : Fair Credit Reporting Act ( FCRA ) Violations : 1. Reporting Inaccurate Information : The FCRA requires that information reported by creditors to credit reporting agencies be accurate. Failure to update the original delinquency date to reflect the correct information is considered reporting inaccurate information. 

2. Duty to Correct Errors : Under the FCRA, creditors have a duty to thoroughly investigate and correct any inaccuracies reported on a consumer 's credit report. By not updating the original delinquency date despite being notified of the discrepancy, XXXX XXXX and XXXX violated this provision. 

3. Failure to Provide Notice of Dispute : I have formally disputed the inaccurate information and provided evidence of the correct original delinquency date. Creditors are required to investigate the dispute and correct any inaccuracies. Failure to do so is a violation of the FCRA. 

4. Failure to provide accurate and complete information : By only providing documentation starting from XX/XX/XXXX, XXXX XXXX has failed to furnish the complete account history, which is required under the FCRA for ensuring the accuracy and fairness of credit reporting. 

5. Incorrect reporting of the account status : Re-aging an account by changing the date to make it appear more recent or extending the reporting period beyond what is allowed under the FCRA is considered a violation. This practice can mislead creditors and negatively impact the consumer 's credit history. 

Truth in Lending Act ( TILA ) Violations : 1. Accuracy of Account Information : The TILA requires creditors to provide accurate and truthful information to consumers regarding their accounts. By failing to update the original delinquency date to reflect the accurate information, XXXX XXXX and XXXX violated this requirement. 

XXXX. XXXX XXXX of XXXX : The XXXX aims to protect consumers by ensuring fair treatment in credit transactions. By not updating the inaccurate information despite being aware of the discrepancy, XXXX XXXX and XXXX are engaging in unfair practices that violate the spirit of the TILA. 

XXXX. XXXX of XXXX XXXX : Creditors are required to provide consumers with accurate and complete information about their accounts. Failing to update the original delinquency date could result in consumers being misled about the true status of their accounts and violates TILA disclosure requirements. 

XXXX. Failure to provide complete account statements : TILA mandates that creditors provide accurate and complete information about a consumer 's account, including the full account history. By withholding account statements prior to XX/XX/XXXX, XXXX XXXX has violated the disclosure requirements set forth by XXXX. 

XXXX. Misrepresentation of account information : Re-aging an account with a new, incorrect date can misrepresent the actual history of the account, leading to inaccurate reporting to credit bureaus. This violates the XXXX requirement for creditors to provide accurate and transparent information about a consumer 's credit accounts. 

These violations not only compromise the integrity of my credit report but also violate my consumer rights under federal laws established to shield individuals from erroneous and deceptive credit reporting practices. 

I respectfully demand that the Consumer Financial Protection Bureau promptly initiate a comprehensive investigation into this matter and enforce appropriate actions against Military Star, XXXX, and Experian for their blatant violations of the FCRA and XXXX. It is imperative that these entities be held accountable for their non-compliance with federal regulations to protect consumer rights and ensure equitable and precise credit reporting practices. 

I urge immediate action to delete the inaccuracies on my credit report and restore the integrity of my credit history in full compliance with the FCRA and XXXX. 

Thank you for your immediate attention to this urgent matter. I anticipate a swift response and resolution to rectify the violations outlined above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation