Consumer complaint received 2025-04-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Opportunity Financial, LLC
State: VA

Complaint narrative:
Subject : Response to OppFis Explanation of Late Payment Reporting and Dispute Dear OppFi Complaints Management, Thank you for your response to my complaint dated XX/XX/XXXX. However, after reviewing your response and the contents of your letter, I must assert that the issues raised remain unresolved. The situation regarding the reporting of my late payment still requires immediate attention, and I am formally requesting action. 

Firstly, I would like to clarify that, based on my records, I have consistently made the payments as per our agreed terms, including the hardship agreement initiated in XX/XX/XXXX. I understand that you have cited partial payments as the reason for the late payment reports, but I was never notified of an outstanding balance or any late fees that may have caused the payment to be flagged as late. The late payment reporting violates 15 U.S. Code 1681i and 15 U.S. Code 1681b, which mandates that consumer credit reporting agencies ( CRAs ) and furnisher conduct reasonable investigations and have a permissible purpose to report such data. The failure to notify me of the exact issue with the payments, coupled with the lack of a formal warning, constitutes a violation of my rights under the Fair Credit Reporting Act ( FCRA ). 

Moreover, under 15 U.S.C. 1681s-2 ( a ) ( 7 ), a creditor must notify the consumer before submitting negative information to a consumer reporting agency, and this did not occur. Furthermore, per 15 U.S. Code 1681c-2, unauthorized reporting of late payments, or failure to provide notification regarding such late payments, constitutes identity theft. Given that no such notification was received, I am left to conclude that this information was reported in violation of my rights under the FCRA. 

Additionally, 15 U.S.C. 1692e prohibits the use of deceptive or misleading practices by debt collectors. The failure to inform me in a timely manner regarding the status of my account constitutes such a practice, as it misrepresents the nature of my payment history and harms my credit profile unnecessarily. 

Lastly, in response to your claim that the payments I made were insufficient, I must assert that I was never provided with clear and actionable instructions regarding the exact amounts due. If any portion of my payments were inadequate, I was not made aware of it until it was reported to credit bureaus. This lack of transparency is not only frustrating but also unlawful under the FCRA. 

Given the violations outlined above, I am formally requesting that OppFi : Immediately remove all late payment notations and other inaccurate information related to my account from all credit reporting agencies. 

Provide evidence of compliance with the FCRA, including proof of certified mail notification regarding late payment reports. 

Provide an explanation and formal apology for the mishandling of my account, as well as the undue harm caused by the inaccurate reporting. 

If these matters are not fully resolved within 15 business days, I will proceed with filing for arbitration as provided under the terms of our agreement. I am also prepared to pursue legal action for violations of the FCRA and to seek damages, including punitive damages, as provided under 15 U.S.C. 1692k. 

Please address this matter promptly. I expect a response no later than 15 business days from today, or I will escalate the issue accordingly.

Company response to consumer: Closed with explanation