Consumer complaint received 2025-03-29 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: National Credit Systems,Inc.
State: FL

Complaint narrative:
As you are aware, my time at the apartment was marred by ongoing water issues, mold, and mildew concerns, which I brought to the attention of both management and the corporate office. I submitted a service request on XX/XX/year>2024, detailing the presence of mold, mildew, and an overwhelming odor emanating from the apartment. Despite this, I was assured by corporate that the issues were addressed and mitigated, yet the damage continued to deteriorate, leading to my decision to vacate the property. 

Now, months after my departure, I have received a claim for damages, which I believe to be entirely unfounded and retaliatory. I strongly believe that these charges are a result of the apartment complex 's negligence in failing to properly address the conditions within the apartment during my tenancy. Additionally, the reported start date of the damages does not correspond with my vacating date, and the charges are therefore inaccurate. 

Furthermore, I would like to stress that this claim appears to be retaliatory in nature due to my decision to vacate the apartment without sufficient notice. While I did pay the appropriate fine for this, it seems this claim for damages is being used as a punitive measure, which I believe violates Florida legal statutes. 

I am requesting the immediate removal of these erroneous and illegal damage claims, as they have not been substantiated by any valid evidence. I urge you to review the situation and provide a formal resolution. Should this matter not be resolved promptly, I will not hesitate to pursue legal avenues to address the situation, including seeking advice from a Florida attorney to ensure my rights are protected. 

Despite multiple attempts to resolve the water damage, mold, and mildew issues during my tenancyissues I clearly reported in my service request on XX/XX/XXXX, 2024the apartment complex failed to properly address the situation. At that time, I specifically mentioned concerns about mold and mildew as well as a strong mold odor in the unit. I was assured that everything had been mitigated, but the problems persisted, ultimately leading to my decision to vacate. 

The charges for damages that have been submitted to a collection 's agency is not only inaccurate, but they also fail to meet the necessary standards required by Florida law. According to Florida statutes, damages can only be charged for issues that go beyond ordinary wear and tear. None of the claims made by the apartment complex meet this standard. Furthermore, the charges related to the use of an ozone machine are invalid, as the issue requiring such treatment was reported on XX/XX/year>2024, and never addressed or resolved by the management. 

It is clear that the apartment complex is attempting to bypass Floridas legal requirements by submitting this unverifiable claim to a collection 's agency, rather than pursuing legal validation of the debt. This is a direct violation of tenant rights under Florida law and an attempt to circumvent the legal process.

Company response to consumer: Closed with explanation