Consumer complaint received 2026-04-16 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: Coinbase, Inc.
State: NJ

Complaint narrative:
Complaint Summary Unauthorized Transfers/ Regulation XXXX Issue I am filing this complaint regarding unauthorized transactions and the lack of cooperation in a time-sensitive fraud case involving my Coinbase account. On XX/XX/year>, my Coinbase account was compromised, and approximately {$35000.00} was transferred out without my authorization. These funds were routed to XXXX accounts. Despite immediate reporting and ongoing efforts, I am unable to recover my funds because Coinbase refuses to provide the critical transaction information needed for recovery. Timeline of Events XX/XX/year> ( XXXXXX/XX/XXXX Unauthorized activity occurred. Approximately {$20000.00} worth of XXXX was sold without my authorization, followed by multiple transfers totaling {$35000.00} to external bank accounts. XX/XX/year> ( XXXXXX/XX/XXXX : I discovered the unauthorized transactions through app notifications and email confirmations. XX/XX/year> ( morning ) : I immediately contacted Coinbase and reported the incident. Case numbers : # XXXX and # XXXXXX/XX/XXXX 2026 : I contacted XXXX and law enforcement. XXXX opened fraud case # XXXX XXXX receiving account ( ending in XXXX ) was successfully located and frozen The second account ( ending in XXXX ) could not be located without additional transaction details XXXX XXXX : I have repeatedly requested Coinbase to provide transaction details required for recovery, but they have not complied. Details of Unauthorized Transfers Account ending in XXXX ( Frozen ) XXXX : {$4900.00} XXXX : {$4900.00} XXXX : {$4900.00} XXXX : {$3000.00} This account has been frozen by XXXX. Funds XXXX still be recoverable pending coordination with Coinbase. Account ending in XXXX ( Not yet located ) XXXX : {$3000.00} XXXX : {$4900.00} XXXX : {$4900.00} XXXX : {$4900.00} XXXX has confirmed they can not locate or freeze this account without additional transaction identifiers ( e.g., XXXX XXXX ID ), which only Coinbase can provide. Issue with Coinbase Coinbase has failed to provide critical information required to recover stolen funds, including : XXXX XXXX XXXX / transfer reference numbers Full destination account details ( account and routing numbers ) Identification of receiving financial institutions Transaction settlement status This information is necessary for XXXX to locate and freeze the remaining account and to initiate recovery of funds already frozen. Despite multiple requests, Coinbase has not escalated the matter appropriately or provided the requested data. XXXX Concern ( Regulation XXXX ) These transactions constitute unauthorized electronic fund transfers once the funds entered the banking system. I am requesting that this case be treated under the protections of the Electronic Fund Transfer Act ( Regulation XXXX ), including : Prompt investigation Cooperation between financial institutions Facilitation of fund recovery Coinbases refusal to provide transaction data is preventing compliance with these obligations and directly impacting my ability to recover stolen funds. Actions Already Taken Reported to local law enforcement Filed report with the Federal Bureau of Investigation ( XXXX ) Contacted XXXX and successfully froze XXXX receiving account Repeatedly contacted Coinbase via support channels Offered to coordinate calls between Coinbase, XXXX, and law enforcement

Company response to consumer: Closed with monetary relief