Consumer complaint received 2026-03-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
Around XXXX, I went to XXXX XXXX for a check up on my teeth as I was experiencing XXXX. I had been going to this XXXX XXXX for a few years for services, so they understood I was on XXXX and received dental insurance coverage through XXXX. They were also aware that my income was only from SSI as I had been receiving SSI since around XXXX. When I went in for my check-up, I reiterated to the staff that I was only on Medi-Cal and that my only source of income was from SSI. They brought me back to do X-Rays. Once the XXXX were completed, another appointment was scheduled. I came in for the following appointment with XXXX XXXX and was taken to an examination room. From there, the XXXX informed me the I needed to have most of my XXXX XXXX XXXX. They referred me to XXXX XXXX XXXX to have my XXXX XXXX as they could not assist me with that. They informed me that after my teeth were healed to come back. After my XXXX XXXX XXXX and healed, I had XXXX XXXX on the bottom of my mouth left. I went to XXXX XXXX again. At this appointment, I expressed to the dentist that my partial XXXX were rubbing against one of my bottom teeth and it was bothering me. The dentist explained that I might as well have them all pulled. The dentist stated that I needed to get all XXXX XXXX XXXX to get XXXX XXXX. I agreed as I was interested in the XXXX XXXX XXXXXXXX XXXX scheduled the next appointment. At the next appointment, I was informed that the person who does XXXX XXXX was not available and that I needed to come back when he was in the office. Instead of fixing the XXXX to better fit my mouth, the XXXX told me that XXXX were my only option to fit my mouth. They explained the process of how XXXX were installed and said that the services would cost me {$8000.00}. I expressed concern about the cost and they informed me that I could get financial assistance through CareCredit. From the examination room, the staff of XXXX XXXX brought me into the dentists office next to the examination room. In this office, the XXXX XXXX staff called CareCredit directly and applied for me. The staff then handed me a complete credit application and informed me to sign. The staff did not explain to me what it was that I was signing, and I felt pressured to sign the paperwork in that moment. I did not fill out any portion of the credit application. Once signed, the staff took back the financial paperwork and scheduled me for an upcoming appointment. I was not informed what this appointment was for. No Medi-Cal alternatives were provided to me, despite their knowledge of my coverage. XXXX XXXX never offered to fix my dentures for me. At this next appointment, I was immediately brought back to the examination room and the dentist, without further explanationXXXX XXXX XXXX XXXX XXXX XXXX XXXX and without waiting for my mouth to heal, put in the XXXX. I felt this was rushed and improperly done, as the XXXXXXXX XXXX out of my mouth later. When the XXXX XXXX out of my mouth on their own, I contacted XXXX XXXX due to lack of proper services, but they have since ignored my attempts at reaching them. I also contacted CareCredit to dispute the debt since the services were not fully completed and the services that were done were improper and CareCredit did not assist me. I am now being charged for dental services I did not fully receive and what I did receive was subpar.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation