Consumer complaint received 2025-03-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
XXXX XXXX. XXXX XXXX XXXX  XXXX XXXX XXXX Fl XXXX Chase XXXX Department Subject : Request for Clarification and Reclassification of Account CFPB Complaint Pending To Whom It May Concern, I am writing to formally request a detailed review and correction of the classification and processing of my Chase Sapphire Reserve account ( Account Number : XXXX XXXX XXXX XXXX ). Based on my review of the agreement and the structure of this transaction, I have concerns regarding its classification and the legal basis for its enforcement. Accordingly, I request a full and transparent response to the following matters. 
XXXX. Classification of Transaction : XXXXXXXX XXXX XXXXXXXX This transaction was intended for personal use and not for any commercial or business purpose. Given this, can you confirm in writing that it was processed as a personal-use, non-commercial credit transaction? If the account was in any way misclassified, I request that it be corrected to ensure that all applicable consumer protections are properly applied.

2. Potential Misclassification as an Accommodation Party It appears that I may have been classified as an accommodation party, which would imply that this transaction was structured primarily for the benefit of another party. Can you provide documentation showing how I was categorized and the basis for that classification? If I was misclassified, I request that it be corrected immediately. 
XXXX. Determination of XXXX XXXXXXXX XXXX XXXX XXXX  A true creditor extends their own capital at risk, whereas a facilitator merely arranges transactions without actually lending their own funds. Can you clarify whether Chase acted as a true lender providing consideration, or as an intermediary in this transaction? Additionally, I request supporting documentation reflecting the original funding source for the credit extended.

4. Legal Basis for Enforcement Under the FTC Holder Rule Under 16 C.F.R. 433.2 ( FTC Holder Rule ), no entity can be deemed a true holder in due course of consumer paper. On what legal basis does Chase assert the right to enforce this agreement as if it were a holder in due course? If Chase is claiming holder-in-due-course status, I request a detailed legal explanation, including any case law or regulatory guidance supporting this position. 
XXXX. Principal-Agent Relationship and Duty of Loyalty If I am considered the principal in this transaction, Chase, XXXX an agent, has a duty to act in my best interest. Why does the agreement appear structured to benefit Chase at my expense, rather than being a balanced agreement protecting my interests as the principal? I request clarification on how Chase ensures fairness in structuring such agreements with consumers. 
XXXX. Full Disclosure of Contract Terms and Potential Reclassification Transparency in financial agreements is crucial, yet I was not provided with full disclosure detailing all material aspects of this contract, including any provisions allowing for reclassification of my role. Can you provide a breakdown of the agreement, including any clauses that may have altered my consumer rights?

7. Interpretation of Ambiguities in Favor of the Consumer Under established contract law principles, any ambiguities in a financial agreement should be interpreted in favor of the consumer. Do you acknowledge that any unclear terms in this agreement should be resolved in my favor? If Chase takes a di
fferent position, I request an explanation.

8. Full Accounting Ledger for the Transaction Accounting records should reflect the true nature of a financial transaction. Can you provide a full accounting ledger showing the original source of funds that were extended in this transaction? Specifically, I request a breakdown of : The initial funding source for the credit extended.

Any internal ledger entries that document how this transaction was processed. 
The method by which funds were allocated and disbursed. 
Any relevant records that confirm Chases role as the originating creditor in this transaction. 


XXXX. Corrective Measures for Potential Misclassification or Omitted Terms If it is determined that this agreement was misclassified or that any material terms were omitted, what corrective actions will Chase take to rectify these issues? I request that all necessary adjustments be made to ensure this transaction is properly structured, compliant with consumer protection laws, and accurately reflects my original intent. 
XXXX. Agreement Modification to Reflect Intended Personal Use Since it is clear that this transaction was intended for personal use, I request that Chase modify the agreement to explicitly reflect this and correct any mischaracterizations. If Chase refuses, I request the specific legal rationale for why such a correction can not be made. 
Please respond with the requested documentation and clarifications as soon as possible. 
Sincerely, XXXX XXXX. XXXX XXXX that my account remains open and in good standing, as inquiring about the terms and classification of an account should not be grounds for closure, adverse action, or any negative impact. Taking punitive action against a consumer for simply seeking clarity and accuracy in their financial agreement would be both unfair and unjust, raising concerns about retaliatory practices and potential violations of consumer protection laws. A consumer has the right to fully understand the terms of their credit agreement without fear of reprisal.

Company response to consumer: Closed with explanation