Consumer complaint received 2024-11-29 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: MoneyLion Inc.
State: TX

Complaint narrative:
On/ Around the second week in XX/XX/XXXX i noticed my account frozen And inform my fiance of it so we could contact money lion we did then they stated to us that there was suspected fraud on the account but didn't tell us the reason why then after arguing with them and going back-and-forth they finally said there were suspicious deposits made. I immediately inquired as to what the deposits were and only assumed that they were my fiancees because that's the only deposit that we're going in there and that is because he is the sole provider and works out of town so that is how he makes sure I'm supported while he's gone. so they said they needed to verify my i identity, my husband 's identity, proof of address for us both, and a written notarized letter stating he did make those deposits to my account and the reason for it. We then submitted all that documentation and we're told to wait 3-5 days. The response was anywhere from the pictures weren't good enough that don't accept screenshots 2 we need to provide proof of address for our previous residences. We were only able to provide the most recent previous resident proof of address but they wanted At that point and we were unable to provide that I'm told that the only thing holding the account up from being unfrozen was the proof of address from an address in which my mother lives and has a restraining order against me or at least did at that time and I had no way of getting a piece of male from that address with what they wanted on it. So months and months went by and we contacted them again today XX/XX/XXXX. They then all of the documents re submitted They then all of the documents resubmitted and Proof of current address which unfortunately we do not have because we were displaced by the storms back in XXXX and XXXX and our home was destroyed and we were forced to relocate to XXXX XXXX XXXX and been staying in hotels With the help of XXXX at first. So finally they come back they submit all the other documents and then an explanation as to why we don't have a proof of residence at this time. Which I feel is completely irrelevant at this point. And again today we were told we had to wait 3 to 5 business days. I again asked him to specifically give me the detailed reason as to why the account is still frozen and they went from saying that there was a statistic activity on the account to I Violated the demand deposit agreement but did not say anything else about itBecause as she said that I was reading the demand deposit agreement and read off to her the specific section where it states if I give somebody expressedPermission to make deposits into my accounts whether once or reoccurring that I am allowed to do so. And the supervisor shut down said she wasnt authorized to say any More and then I would have to wait for the response through email. Also I wan na note that while we're providing tons of emails this is not even close to all of them a little less than half actually But if the others are needed at a later date we will provide them A lot of them are repetitive.

Company response to consumer: Closed with non-monetary relief