Consumer complaint received 2025-04-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
# IN THE MATTER OF JPMORGAN CHASE & CO . 

# FORMAL COMPLAINT FOR REVIEW AND RECONSIDERATION OF ACCOUNT RESTRICTION AND POTENTIAL CLOSURE To : JPMorgan Chase & Co . Customer Service Team JPMorgan Chase & Co . 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Contact Information : Phone : XXXX Email : XXXX Email : XXXX Please call us at the above phone number if we don't pick up, leave a voicemail with your direct phone number so we can call back. You can also reach us via email with the necessary information to keep our checking and savings accounts open. 

# STATEMENT OF COMPLAINT We, XXXX XXXX and XXXX XXXX, submit this formal complaint regarding the restriction and potential closure of our joint accounts, specifically : - Checking Account : XXXX - Savings Account : XXXX Despite efforts to resolve the issue with Chase 's customer service team, including escalating the matter to a supervisor, we believe we have not been given a fair opportunity to provide necessary information to keep our accounts open. 

# FACTS XXXX. On XX/XX/year>, XXXX XXXX received a text message and email from Chase stating that our account would be closed due to missing information. 
XXXX. XXXX XXXX contacted Chase 's customer service team and was informed that the account would be closed without providing an opportunity to resolve the issue. 
XXXX. The first agent asked XXXX XXXX verification questions that did not apply to her, and she was told to call back later. 
XXXX. The second agent informed XXXX XXXX that the back office had already reviewed the account and would be closing it soon, without giving her a chance to provide the required information. 
XXXX. XXXX XXXX requested to speak with a supervisor, who also failed to provide a resolution or opportunity to resolve the issue. 

# CLAIMS FOR RELIEF Based on the foregoing facts, we claim that Chase 's actions : 1. Constituted unfair and deceptive trade practices in violation of : - Pennsylvania Unfair Trade Practices and Consumer Protection Law ( 73 P.S. 201-1 et seq. ) - Federal Trade Commission Act ( 15 U.S.C. 41 et seq. ) - Consumer Financial Protection Bureau Regulations ( 12 CFR Part 1000 et seq. ) 2. Failed to comply with federal laws governing electronic fund transfers, specifically : - Federal Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) - Regulation E ( 12 CFR Part 1005 ) 3. Failed to comply with federal laws governing truth in savings, specifically : - Federal Truth in Savings Act ( 12 U.S.C. 4301 et seq. ) - Regulation DD ( 12 CFR Part 230 ) 4. Breached Chase 's own policies and procedures, as outlined in the Customer Agreement and Disclosure Statement. 
XXXX. Violated the XXXX Banking Code ( 7 P.S. 101 et seq. ).

6. Failed to comply with the Bank Secrecy Act ( 31 U.S.C. 5311 et seq. ) and related regulations.

7. Violated the Gramm-Leach-Bliley Act ( 15 U.S.C. 6801 et seq. ) and related regulations, specifically with rega
rd to the handling of our personal financial information.

8. Failed to comply with the Expedited Funds Availability Act ( 12 U.S.C. 4001 et seq. ) and related regulations.

# LEGAL ARGUMENT Chase 's actions demonstrate a clear disregard for consumer rights and fair banking practices. By restricting and potentially closing our account without providing adequate notice or opportunity to resolve the issue, Chase has breached its contractual obligations to us. Furthermore, Chase 's failure to contact us prior to taking action, despite having our contact information on file, constitutes a failure to act in good faith and with fair dealing. 

The lack of due process and opportunity to resolve the issue has resulted in significant financial and emotional distress for us. We believe that Chase 's actions are motivated by a desire to avoid accountability and transparency, rather than a genuine concern for regulatory compliance. 

# ADDITIONAL ARGUMENT Notably, no one from Chase contacted us or emailed us prior to taking action, nor did the back office or fraud department reach out to us to discuss the issue or provide an opportunity to resolve it. This lack of communication and due process has resulted in undue harm to our financial well-being.

# RELIEF REQUESTED WHEREFORE, we respectfully and URGENTLY request that Chase : 1. IMMEDIATELY review and reconsider its decision to restrict and potentially close our joint accounts on an EMERGENCY BASIS, specifically : - Checking Account : XXXX - Savings Account : XXXX We request that Chase contact us on the SAME DAY it receives this complaint to resolve the issue as soon as possible. Given the urgency and emergency nature of this matter, we expect a prompt response and resolution within the shortest possible timeframe. 

XXXX. Reopen our accounts and remove any restrictions IMMEDIATELY. 
XXXX. Keep our checking and savings accounts open and fully operational without any further disruptions. 
XXXX. Provide us with an opportunity to resolve the issue and provide any necessary information PROMPTLY. 
XXXX. Remove the online block for both usernames : - XXXX ( XXXX XXXX ) - XXXX ( XXXX XXXX ) XXXX. Unblock all features for both usernames, allowing us to access and manage our account online without any restrictions. 
XXXX. Unblock online banking access for both usernames, XXXX and XXXX, and restore full online banking functionality IMMEDIATELY. 
XXXX. Take steps to prevent similar issues in the future, including retraining customer service staff on proper procedures for handling account restrictions and closures. 

Given the extreme urgency and emergency nature of this matter, we request that Chase 's response and resolution be expedited and completed as soon as possible. Please contact us at XXXX or via email at XXXX and XXXX to discuss and resolve this matter further. 

Please see attachment below for additional information.

Company response to consumer: Closed with explanation