Consumer complaint received 2024-12-13 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
On XX/XX/year>, I opened a new account at Wells Fargo Bank XXXX XXXX XXXX. I made 1 deposit of a check written by Escrow to my name alone. I was informed that since it was a new account the hold would take 1 week hold, meaning 4 business days ( XX/XX/year> ). 

On XX/XX/year>, I went to a wells Fargo Branch located at XXXX XXXX XXXX in XXXX XXXX and XXXX able to wire money to an another escrow company with the bankers help and I was able to withdraw {$10000.00}. This was the max this bank was able to allow me To withdraw. I was informed I could request another withdrawal from another bank if I needed more than {$10000.00}. 

Later in the day I went the Well Fargo bank located on XXXX XXXX called XXXX XXXX XXXX Branch and met with bank manager. I requested a withdrawal of {$10000.00}, she asked me why did I need the money. Why couldnt I make a check, why did I make an earlier withdrawal at the XXXX wells Fargo bank. Then told me to wait and she was going to make some calls to verify if the check had funds. I told her Wells Fargo deposit was a week ago and that I had met the 4 day holds and that another Wells Fargo bank ( XXXX branch ) already had done a wire for me and had given me a withdrawal of {$10000.00}. She said she couldnt speak for the other banks and how they managed their check funding verification. She said she was placing a XXXX business days hold. And was not allowing me to withdraw Any more funds from the account. I asked why did Wells Fargo allow me to open an account and gave me a 4 business days hold and now changes it to 10 Day hold. I informed this manager its false information given to customers to make them think they would comply with their original terms of the number of hold dates on a deposit check. It appears Wells Fargo wants your large check deposit and Once they get the large deposit they want to hold on to it longer by claiming they need 6 additional business days. This XXXX branch manager told me they needed to verify the escrow check bank had the funds. I told them I have escrow on the phone and they could verify check. This manager said I would have to call the XXXX number and talk to customer service. This manager said that the check was not legible. I informed her that while I waited escrow ( creator of the check ) sent me a copy of the cashed check by Wells Fargo by email and that check was legible. This bank XXXX at XXXX branch said she was not going to see whatever I was trying to show her on my phone. This manager reached for a business card and told me to call Customer services about the NEW 10 business day hold. 

Later this day I went to the bank on XXXX XXXX where I opened the bank account and had made the original escrow check deposit. This Wells Fargo branch XXXX, reviewed my request to withdraw {$10000.00}. I took my deposit receipt which clearly states that the check funds would be release today XX/XX/year>. XXXX XXXX branch XXXX said they were trying to verify funds with the creator of the check and they were not able to get a hold of someone by phone. I gave them the direct contact information of escrow and had the XXXX XXXX XXXX talk to my escrow company. This XXXX XXXX XXXX verified funds and said he would write notes in my bank account of what he had verified but said he Couldnt do anything about changing or removing the XXXX business day hold. I told him I didnt understand why they allowed me To open an account on XX/XX/year>, and say XXXX business days hold, then on day 4 they add 6 more business days even after they verified funds directly with escrow today. I informed XXXX XXXX Wells Fargo manager that if I knew this would happen I would have never opened an account with Wells Fargo. There are so many other banks that would honor their word regarding hold dates. This XXXX XXXX XXXX said he will allow me to get my withdrawal of {$10000.00} for today, but would not remove the 10 Day hold on my account. All this is still not making sense to me. I was already so emotionally drained I just lost it and cried in front of everyone. I needed my funds today without conditions being changed. 

Wells Fargo XXXX XXXX Branch XXXX in XXXX and XXXX XXXX XXXX XXXX in XXXX made me feel so humiliated. As if I was a person trying to pass a bad check, like a criminal. 

How Can different Wells Fargo Banks with different managers say I cant speak for another branch manager and I dont know why one branch does or does not do extra verification. I can only speak for my bank and allow you to withdraw even though theres a hold. How can Different Wells Fargo bank managers honor and bend the rules and change hold dates in one day.. 
My experience with Wells Fargo was horrible today, I expressed to the last manager in XXXX XXXX branch I wanted to close my account t and go to another bank. He said I needed to make an appointment and he did not have bankers available today. 

This XXXX XXXX XXXX said you will Get a cashiers check if you close your account. So thats also another thing I dont understand. How can I get a cashiers check if I close my account but I cant get a withdrawal because there was XXXX additional Business days hold places on my bank account. It does not make sense. Who is making these regulations. Does each branch manager make their own rules based on their gut feeling or how a customer is dressed or appearance.?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation