Consumer complaint received 2024-12-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: NAVY FEDERAL CREDIT UNION
State: TN

Complaint narrative:
On XX/XX/year>, I submitted a formal, written request to Navy Federal Credit Union ( NFCU ) via certified mail to retract and withdraw my auto vehicle loan application. The letter was delivered on XX/XX/year>, as confirmed by the return receipt ( green card ). Despite my documented and lawful withdrawal request, Navy Federal has failed to honor it, ignored my follow-up communications, and continues to obstruct this process. 

I am invoking my rights as a consumer under federal consumer protection laws that affirm my discretion to withdraw consent and discontinue any financial process. NFCUs refusal to process my retraction request violates these laws, is unfair and abusive, and has caused financial and personal harm. 

Detailed Timeline of Events : XXXX. XX/XX/year> : I sent a formal retraction letter via certified mail to Navy Federal, requesting to withdraw my auto vehicle loan application. 
XXXX. XX/XX/year> : The letter was delivered, and I received the return receipt confirming delivery. 
XXXX. XX/XX/year> : I followed up through Navy Federals secure message center within their mobile app to reiterate my retraction request. 
XXXX. XX/XX/year> : I contacted Navy Federal again via the secure message center to request acknowledgment of my application withdrawal. 
XXXX. XX/XX/year> : I called Navy Federal and spoke with a representative named XXXX. XXXX transferred me to another representative who refused to honor my retraction request. 
Later that evening, I received a call from a Navy Federal executive who claimed my account was locked, which was false and unrelated to my retraction request. 

Despite these formal communications and follow-upscertified mail, phone calls, and secure messagesNavy Federal Credit Union has failed to honor my clear and lawful request to retract my application.

Impact and Damages : Navy Federal Credit Unions refusal to honor my application retraction has caused significant financial and personal harm, including : Negative Impact on My Credit Report : The unresolved loan application may improperly affect my credit standing.

Loss of Employment Opportunity : Due to this issue, I missed a job opportunity that required financial readiness. 
Travel Disruption for My Family : I was unable to secure a vehicle to travel with my children, which caused further hardship. 

These unnecessary obstacles have impeded my life, liberty, and pursuit of happiness, violating my consumer rights under federal law. 

Relevant Laws Supporting My Claim : 1. Consumer Financial Protection Act ( CFPA ) 12 U.S.C. 5531 ( a ) : Prohibits unfair, deceptive, or abusive acts and practices ( UDAAP ). 
NFCUs refusal to honor my withdrawal request is unfair and abusive, as it causes undue frustration and restricts my ability to make autonomous financial decisions. 
2. Truth in Lending Act ( TILA ) Regulation Z ( 12 CFR 1026 ) : Consumers have the right to rescind or cancel a financial process before it is finalized. 
NFCUs actions violate TILA principles by failing to acknowledge and process my retraction. 
3. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 : Navy Federal risks improperly reporting inaccurate or unauthorized application activity to credit bureaus, violating their responsibility to ensure accuracy and fairness in credit reporting. 
4. General Consumer Right to Redress : As a consumer, I retain discretion to withdraw from any financial process prior to its completion. NFCUs refusal infringes upon this fundamental right.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation