Consumer complaint received 2025-09-05 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Kovo
State: WI

Complaint narrative:
Complainant : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX Against : Kovo, Inc. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX Account in Dispute : Retail Installment Contract Account No. XXXX Complaint Summary I am submitting this complaint against Kovo, Inc. for inaccurate and unlawful reporting of a late payment on my credit report in connection with my Retail Installment Contract ( Account No. XXXX ). 

XXXX. Contractual Violation My signed Retail Installment Contract with Kovo ( executed XX/XX/XXXX ) states : Failure to make a payment by XXXX days after its Due Date may, at XXXX discretion, constitute a default Late or missed payments may be reflected on your consumer report. 
I was reported late despite not being XXXX  days past due. 
This constitutes a breach of contract, because the reporting does not align with the contractual definition of default. 

XXXX. Fair Credit Reporting Act ( FCRA ) Violations Under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers are prohibited from reporting information to consumer reporting agencies if they know or have reasonable cause to believe that the information is inaccurate. 
By reporting a late payment before contractual delinquency, Kovo furnished false and misleading information. 
Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), consumer reporting agencies are required to conduct a reasonable reinvestigation when a dispute is submitted. If Kovo verified this late payment without evidence, both Kovo and the credit bureau failed their statutory duties. 

XXXX. XXXX XXXX XXXX XXXX XXXX standards ( industry reporting format ) require that late payments be reported only when they meet XXXX day delinquency thresholds. 
Reporting an account as late before the XXXX threshold violates XXXX XXXX and results in false data furnishing, which can materially harm creditworthiness. 

XXXX. Case XXXX XXXX XXXX XXXX XXXX XXXX, 115 F.3d 220 ( 3d Cir. 1997 ) Courts held that furnishers and CRAs can not merely parrot information without conducting a meaningful investigation. 
XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX 257 F.3d 409 ( 4th Cir. 2001 ) Reporting agencies must assure maximum possible accuracy under XXXX ( b ). 
XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, 526 F.3d 142 ( 4th Cir. 2008 ) Inaccurate or misleading reporting, even if technically correct, can create FCRA liability if it misrepresents the true status of the debt. 

XXXX. Harm Suffered The false late payment derogatory mark lowered my credit score, impairing my ability to obtain financing and damaging my financial reputation. 
XXXX actions are not only a breach of the signed contract but also a violation of federal credit reporting laws designed to protect consumers. 



Relief Requested 1. Immediate removal of the inaccurately reported late payment from all consumer credit reports ( XXXX XXXX XXXX ). 
XXXX. Written documentation verifying all reporting history tied to this account. 
XXXX. Confirmation that no additional derogatory marks will be reported unless they comply with the XXXX delinquency rule outlined in my contract and XXXX XXXX XXXX. 
XXXX. Regulatory oversight by the CFPB to ensure XXXX compliance with FCRA, FACTA, and XXXX XXXX reporting standards. 


Signature XXXX XXXX XXXX XXXX : XX/XX/XXXX

Company response to consumer: Closed with explanation