Consumer complaint received 2025-12-03 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Tower Loan of Mississippi, Inc.
State: LA

Complaint narrative:
I am submitting this detailed statement because I am opening a new CFPB case regarding the Tower Loan account being reported on my credit file. My previous CFPB case was closed without a proper resolution, and the information reported by Tower Loan remains inaccurate, unverified, and harmful. I am reopening this matter because I have now filed a formal FTC Identity Theft Report documenting that this Tower Loan account does not belong to me and was not authorized by me. The purpose of this statement is to explain what happened, why the account is fraudulent, why Tower Loans prior response was incorrect, and why a new investigation must be completed.

1. Background I Do NOT Own This Tower Loan Account The most important fact is simple and undisputed : I do not own, and have never owned, the Tower Loan account that is appearing on my credit reports. I never applied for a loan with Tower Loan. I never refinanced a loan with Tower Loan. I never interacted with Tower Loan. I never received loan disclosures, monthly statements, payment requests, or any written or electronic communication from Tower Loan.

The account being reported is not mine.

I did not authorize it.

I did not benefit from it.

I did not sign for it.

I did not open it.

I did not refinance it.

This is why I have taken the additional step of filing a formal identity theft report with the Federal Trade Commission ( FTC ), which legally documents that the account is fraudulent and not associated with me.

2. Previous CFPB Case Was Closed Without Resolution I previously submitted a complaint to the Consumer Financial Protection Bureau to dispute this Tower Loan account. In that case, Tower Loan submitted a response. After that response, the case was marked as closed. However, the issue was not resolved. The account remains on my credit reports, and Tower Loan failed to provide any legally required documentation validating the debt.

Because the matter remains unresolved, and because Tower Loans previous statements were not supported by actual evidence, I am opening a new case to request a complete reinvestigation.

The previous case was closed prematurely, despite Tower Loan failing to comply with the verification requirements required under the Fair Credit Reporting Act ( FCRA ). For that reason, additional review is needed.

3. Filing of FTC Identity Theft Report Given Tower Loans inability to validate the account and the fact that I never opened it, I filed an FTC Identity Theft Report. The filing confirms the following : Someone may have used my personal information without authorization Or my information was mixed with another consumers credit file Or Tower Loan furnished inaccurate information to the bureaus The FTC Identity Theft Report activates consumer protections under FCRA 605B, which requires credit bureaus to block fraudulent information when a consumer provides : An FTC Identity Theft Report Proof of identity A statement requesting the block I have taken all of these steps.

Tower Loans response does not override my FTC identity theft filing. In fact, it reinforces the need for deeper investigation because their statements lack verifiable proof. 

XXXX. Rebuttal to Tower Loans Prior Letter ( Referencing the letter in the uploaded document ) Tower Loans letter claims : That I originated an account by refinancing on XX/XX/XXXX That the identification supposedly matched an identification I submitted in the CFPB complaint That the signature on the loan agreement is a match That because no payments have been made since XX/XX/XXXX, it reflects nonpayment That this has all the markings of a credit cleaning attempt None of these statements are accurate. None are supported by documentation. 
All are based on assumptions rather than evidence. 

Below is my full rebuttal to each claim. 

XXXX. Tower Loan Has Not Produced Any Original Documents A creditor can not validate a loan based solely on claims or opinions. They must produce actual, original documents such as : The signed loan contract The loan application The identification used at origination The underwriting file Disbursement records Payment history documents Signature verification analysis Documentation showing how they authenticated the account Tower Loan did not provide any of these items either to me or to the CFPB. 

Their response contained conclusions, not evidence. 

XXXX. Their Claim of Matching Identification Is False Tower Loan claimed that I provided the SAME identification during the loan process that I provided to the CFPB when filing my complaint. But this is impossible for the following reasons : I have never provided Tower Loan with identification I have never been inside any Tower Loan office I have never interacted with Tower Loans staff I have never had any reason to send Tower Loan any ID The only identification I submitted was to the CFPB portal, not Tower Loan.

Any identification Tower Loan claims to be referencing is not from me.

Either it was stolen, fabricated, or contains mixed-file information.

Their statement is factually incorrect and legally insufficient to validate the account.

7. Their Claim That My Signature Is a Match Is Unsupported Tower Loan stated that the signature on the alleged loan agreement is a match. This is not meaningful verification. They did not provide : An actual copy of the alleged signature A side-by-side comparison A forensic signature analysis Proof of who signed the document Any metadata showing when or how the signature was captured Without this evidence, their claim is speculation.

A furnisher can not legally validate a debt based on speculation.

8. Their Comment About Credit Cleaning Attempt Is Inappropriate Tower Loan stated : In my experience this has all the markings of a credit cleaning attempt.

This comment ( appearing in the letter ) is unprofessional and irrelevant to the dispute process.

FCRA compliance is not based on a furnishers opinion, experience, or personal assumptions.

Consumers are legally entitled to dispute inaccurate information and request verification. Filing an FTC identity theft report is an act of compliancenot credit cleaning.

This accusation is an attempt to dismiss my dispute without performing the legally required investigation.

9. No Communication Has Ever Been Received From Tower Loan If I had legitimately opened a loan with Tower Loan, I would have received : Bills Statements Due date reminders Payment instructions Phone calls Emails Letters Notices prior to charge-off I did not receive any of these.

This demonstrates that Tower Loan does not have a valid consumer-creditor relationship with me. 

XXXX. No Payments Have Ever Been Made Because the Account Is Not Mine Tower Loans letter states that they have not received any payment since XX/XX/XXXX. 

This is consistent with identity theft. 
I can not make payments on an account that I have never opened, never agreed to, and never knew existed. 

A lack of payments does not validate ownership. 
It simply reflects that the account is fraudulent. 

11. Legal Standard FCRA Requires Deletion When Debt Can not Be Verified Under the Fair Credit Reporting Act : FCRA 602 requires accuracy FCRA 607 ( b ) requires furnishers to assure maximum possible accuracy FCRA 611 ( a ) requires a meaningful reinvestigation FCRA 611 ( a ) ( 5 ) ( A ) requires deletion of unverifiable information FCRA 605B requires blocking of identity theft information Tower Loan has not met any of these requirements.

12. Identity Theft Protection Requires Blocking of This Account Under FCRA 605B, I am entitled to have the account blocked because : I filed an FTC Identity Theft Report I disputed the account I confirmed I did not authorize the account Tower Loan failed to validate the account Nothing in Tower Loans letter overrides my federal protections.

13. My Decision to Reopen a New CFPB Case I am reopening this matter because : The previous case was closed without documentary proof Tower Loan did not validate the alleged debt Tower Loan made unsupported claims Tower Loan failed to provide the signed contract Tower Loan did not provide any legally required documentation I have now filed an FTC Identity Theft Report The credit bureaus are still reporting the account The reporting continues to harm me Closing the previous case did not resolve the underlying issue.

This new case is necessary for a complete reinvestigation.

14. Harm Caused by This Inaccurate Reporting The false Tower Loan account has caused : Credit score reduction Denial of credit opportunities Higher interest rates Emotional distress Time spent filing disputes and reports Ongoing risk of identity theft Damage to my creditworthiness and reputation These harms are continuing.

15. Summary To summarize : I do not own this Tower Loan account I filed an FTC Identity Theft Report because the account is fraudulent The previous CFPB case was closed without resolution I am opening a new case with additional documentation Tower Loan has not provided any proof of loan origination Their letter contains assumptions, not evidence They have not produced a signed contract They have not produced identification They have not produced an application They have not produced any documentation proving account ownership Under federal law, the account must be deleted 16. What I Am Requesting I am requesting : Full deletion of the Tower Loan account from all credit bureaus Blocking of the account under FCRA 605B Removal of all associated negative marks Removal of any related hard inquiries Written confirmation that the account is permanently removed A complete reinvestigation by Tower Loan and the credit bureaus This is required under federal law.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation