Consumer complaint received 2024-09-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Radius Global Solutions LLC
State: OH

Complaint narrative:
Premise : Radius Global Solutions LLC, XXXX XXXX, XXXX XXXX, XXXXXXXX XXXX  XXXX, Phone : XXXX purchased XXXX fraudulent debt from XXXX debt collector ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX  XXXX, Phone ( XXXX ) XXXX ) over one and a half years ago. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX can not coexist on the same physical line with XXXX service. 

XXXX scheduled to be turned on XXXX, XXXX, XXXX and XXXX XXXX  turned off. 

XXXX service was unable to be established and technical support was unable to resolve the issue and subsequently ignored the support case. 

XXXX  equipment was returned to XXXX and documentation of receipt of returning the equipment was obtained from the XXXX XXXX on XXXX, XXXX, XXXX. 

Multiple calls were made to customer support to have XXXX line of the XXXX XXXX turned off and illegitimate charges removed. Most prominent call was on Monday, XX/XX/XXXX, at XXXX ( recorded call ). 

XXXX XXXX blocked the customer from customer phone support until illegitimate charges were paid. 

Complaint filed with Ohio Attorney Generals Office about the illegitimate charges, refusal to remove the charges ( four months of XXXX XXXX service totaling near {$200.00} ) and refusal to remove the XXXX XXXX service. 

XXXX XXXX in XXXX Office of President calls on Thursday, XX/XX/XXXX to discuss the complaint they received from XXXX. XXXX employee becomes confrontational and refuses to provide an email address. 

In following weeks and months, XXXX XXXX refuses to correspond via email despite the XXXX employee providing an email address to XXXX  for further correspondence. 

Due to inaction by XXXX Employee, Three XXXX executive officers were copied on multiple emails on the matter providing a great amount of details and documentation. 

In the following months, not one XXXX executive or employee confirmed receipt of any email with documentation attachments was received. 

On Wednesday, XX/XX/XXXX at XXXX, XXXX XXXX calls and leaves a voicemail to state she will not communication through email unless I speak to her over the phone confirming who I am. She had already spoke with me over the phone ( recorded call ) back on XX/XX/XXXX confirming who I am. This is obviously a game or a high level of incompetence to XXXX XXXX. 

XXXX employee continues to ignore the complaint. 

XXXX sent the unpaid account to collections. 

XXXX debt collector ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX, Phone ( XXXX ) XXXX ) locates a phone number of the XXXX customer not related to his account and debt collector starts calling to harass the XXXX customer for illegitimate XXXX charges.. 

Over a year later, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX, Phone ( XXXX ) XXXX knowingly sold the debt to collector Radius Global Solutions LLC. 

Tuesday, XX/XX/XXXX, received a call from Radius Global Solutions LLC trying to collect on the fraudulent debt. The were sternly informed they were collecting on a debt that doesn't exist was fraudulently reported by XXXX and complaint was referred by US CFPB to the FTC. 

In retaliation, Radius Global Solutions LLC reported the debt to XXXX and XXXX credit bureaus on XX/XX/XXXX and XX/XX/XXXX respectively..

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation