Consumer complaint received 2026-04-14 00:00:00
Product: Debt collection — Federal student loan debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: F.H. Cann & Associates, Inc.
State: TX

Complaint narrative:
FH Cann & Associates is reporting a collection account on my credit report in the amount of {$5000.00} claiming the original creditor is XXXX University. This account was opened by FH Cann & Associates on XX/XX/year> and is currently reporting on XXXX only it does not appear on my XXXX or XXXX credit reports. I have never received any written validation notice from FH Cann & Associates regarding this alleged debt as required under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g. This is my first formal contact disputing this account. This alleged debt originates from an educational institution and may involve the Return of Title IV Federal Financial Aid funds. When a student withdraws or stops attending a Title IV participating institution, federal regulations require the institution to calculate the amount of federal financial aid that must be returned using a specific federally mandated formula under 34 C.F.R. 668.22. The resulting institutional charge owed by the student if any must be calculated accurately and in full compliance with federal law. Any error in this calculation would make the reported balance inaccurate and unverifiable. FH Cann & Associates has not provided any of the following documentation required to validate this debt : Proof that FH Cann & Associates is licensed to collect debts in the State of Texas Complete documentation of my enrollment dates and official or unofficial withdrawal date as recorded by XXXX University The complete Return of Title IV calculation performed by XXXX University showing exactly how any institutional charge was determined Documentation showing how the alleged balance of {$5000.00} was calculated Any refund or credit applied to my account A copy of any original enrollment agreement or financial responsibility agreement signed by me Proof that the amount being collected is accurate and legally owed by me The exact date of first delinquency with the original creditor Without this complete documentation this debt can not be considered validated under the FDCPA or the FCRA. Educational institution debt involving federal financial aid is particularly complex and collectors almost never retain the complete federal calculation documentation necessary to fully validate such a debt. Additionally this account is currently reporting on XXXX only and does not appear on my XXXX or XXXX credit reports. This inconsistent reporting across the three major credit bureaus indicates that this information can not be fully and accurately verified and constitutes inaccurate reporting under the FCRA. Despite failing to validate this debt FH Cann & Associates is currently reporting this unverified collection account on my XXXX credit report which is negatively impacting my credit score and financial opportunities. Under the FCRA 15 U.S.C. 1681 information reported to credit bureaus must be accurate complete and verifiable. An unvalidated debt does not meet this standard and should not be reporting on my credit file. I am requesting that the CFPB formally investigate this matter and require FH Cann & Associates to either provide complete and accurate debt validation within 30 days including all federal Title IV return of funds calculations or immediately remove this account permanently from my XXXX credit report.

Company response to consumer: Closed with explanation