Consumer complaint received 2026-01-24 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Servicer under contract with Federal Student Aid
State: IL

Complaint narrative:
XXXX XXXX did not keep their promise or process my settlement refund or relief, XXXX XXXX did not automatically notify the credit bureau or forgive my loans. I attended as a student between XXXX and XXXX at the XXXX location under XXXXXXXX XXXX XXXX XXXXXXXX location. XXXX XXXX said approximately XXXX students who attended XXXX XXXXXXXX XXXX campuses between XX/XX/XXXX, and XX/XX/XXXX, are receiving an automatic {$130.00} XXXX in federal student loan debt relief and refunds. I was did not receive the settlement did attend XXXXXXXX XXXX XXXX  campuses between XX/XX/XXXX, and XX/XX/XXXX, as the settlement said I should automatically receive an automatic {$130.00} XXXX in federal student loan debt relief and refunds. The department of Education is discharging loans and returning payments made due to findings of widespread misrepresentations regarding salary and employment rates. THis settlement was agreed years ago nothing has been sent, processed as relief as of today XX/XX/XXXX. 
Key Details for Affected Students : Who is Eligible : Students enrolled at XXXX XXXX  locations ( XXXX, XXXX  XXXX, XXXX XXXX ) between XXXX XXXX, XXXX, and XX/XX/XXXX. What is Covered : Automatic cancellation of federal student loans and refunds of payments already made. Action Needed : No application is required for this automatic relief. Eligible individuals were expected to be notified in XX/XX/XXXX. Scope : This relief covers federal loans, but not private loans. Reason : The school lied about job placement rates and salaries for graduates. For more information, borrowers can check their status on the Federal Student Aid website or contact the Department of Education, as this was a result of a massive federal/state borrower defense action. Approximately XXXX students who attended XXXX XXXX campuses between XX/XX/XXXX, and XX/XX/XXXX, are receiving an automatic {$130.00} XXXX in federal student loan debt relief and refunds. The U.S. Department of Education is discharging loans and returning payments made due to findings of widespread misrepresentations regarding salary and employment rates.

Settlement by the judge, XXXX XXXX agreed. students who attended XXXX XXXX  campuses between XX/XX/XXXX, and XX/XX/XXXX, are receiving an automatic {$130.00} XXXX in federal student loan debt relief and refunds. The U.S. Department of Education is discharging loans and returning payments made due to findings of widespread misrepresentations regarding salary and employment rates. 
Key Details for Affected Students : Who is Eligible : Students enrolled at XXXX XXXX  locations ( XXXX, XXXX  XXXX, XXXX XXXX ) between XXXX XXXX, XXXX, and XX/XX/XXXX. 
What is Covered : Automatic cancellation of federal student loans and refunds of payments already made.Action Needed : No application is required for this automatic relief. Eligible individuals were expected to be notified in XX/XX/XXXX. 
Scope : This relief covers federal loans, but not private loans.

Reason : The school lied about job placement rates and salaries for graduates.

For more information, borrowers can check their status on the Federal Student Aid website or contact the Department of Education, as this was a result of a massive federal/state borrower defense action. Approximately XXXX students who attended XXXX XXXX  campuses between XX/XX/XXXX, and XX/XX/XXXX, are receiving an automatic {$130.00} XXXX in federal student loan debt relief and refunds. The U.S. Department of Education is discharging loans and returning payments made due to findings of widespread misrepresentations regarding salary and employment rates.

Key Details for Affected Students : Who is Eligible : Students enrolled at XXXX XXXX  locations ( XXXX XXXX XXXX XXXX XXXXXXXX ) between XXXX XXXX, XXXX, and XX/XX/XXXX. 
What is Covered : Automatic cancellation of federal student loans and refunds of payments already made.

Company response to consumer: Untimely response