vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
I sent out three letters and nothing has been done with my report. I sent the disputes out in XXXX and still havent gotten a word feedback or change in my credit report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Debt collection — Payday loan debt
Issue: Took or threatened to take negative or legal action — Threatened to arrest you or take you to jail if you do not pay
Company: NPG Associates, Inc.
State: OH

Complaint narrative:
The last call I received was in XXXX. Now they call me yesterday XX/XX/XXXX and told me if I dont call them back this week that they will sue me or get me arrested.

Company public response: Company believes the complaint is the result of a misunderstanding
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I'm really not sure what happened. I have mailed off letters to the credit bureaus continuously and thus far I have not gotten a response. My name is XXXX XXXX XXXX I am filing this complaint for falsely reporting misleading information. There is no third party involved. Please review the uploaded letters.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
All of the inquiries are in violation of 15usc 1681C-2 which mandates the removal immediately. 

15 U.S. Code 1681c2 - Block of information resulting from identity theft ( A ). the consumer, in accordance with the provisions of subsection ( a ), identifies,...

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: OLIPHANT FINANCIAL, LLC
State: CA

Complaint narrative:
The date that this loan was established was in XXXX. The date that they are reporting as in XXXX that the account was opened, which is incorrect. Im requesting them the dates to reflect when the loan was actually taken.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
XXXX and Equifax have my wrong name and accounts on my credit report thats mixed up with someone else I mailed in proof of identity my life, Social Security card and utility bill. It still is not corrected. I need my credit report to be accurate in true. 
My only name is XXXX XXXX My only address is XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
My accounts was never late! I have had exceptional payment history with XXXX XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 

This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family!

I demand the late payment reported to be removed/updated.

They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided. 

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I recognize the significance of eliminating any erroneous entries from my credit report, as required by FCRA 605B. Would you mind examining the documents? I've identified several accounts that appear to be inaccurate, and this is troubling to me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I respectfully request the elimination of these incorrect accounts from my credit report, as I never authorized their inclusion. It is crucial that you promptly remove this misleading information from my records. PLEASE BLOCK AND REMOVE

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: MD

Complaint narrative:
This is now my second time trying to put a end to this problem. Originally on or around XX/XX/XXXX I filed a complaint ( complaint number XXXX ) against Wells Fargo Bank Stating .... '' on XX/XX/XXXX a wire transfer of {$400.00} was initiated for to : Wells Fargo Bank , NA XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX ABA Transit Routing # XXXX For Credit to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX NE XXXX Account Number : XXXX For Benefit Of : Account # : XXXX Name : XXXX XXXX The funds came from my account with XXXX XXXX  XXXX The funds never made it to the XXXX XXXX account. On on around XX/XX/XXXX, I personally reach out to XXXX XXXX and they confirmed they never received the funds and was advised to reach out to Wells Fargo. I then reached out to Wells Fargo Bank and was advised that because I didn't have a personal account with the institution I would have to reach out my my bank that initiated the transfer. I went into my local branch and spoke with a banker who's initiated a " tracer '' to locate the funds. She also reached out to Wells Fargo Bank back office to get assistance in locating the fund. As of XX/XX/XXXX there has been 4 attempts to communicate with Wells Fargo Bank from the banker at XXXX XXXX  regarding locating the {$400.00}. Dispite many attempts by myself and XXXX XXXX, Wells Fargo Bank has failed and or refused to respond. '' I was later contact on XX/XX/XXXX via CFPB Portal and a phone call from a Wells Fargo Representative stating that the dispute was closed and that I will be receiving a letter in the mail with details. The representative on the phone told me she couldn't give me any details on the outcome and that my bank which is XXXX XXXX  will give me details. She later stated that I will be receiving a letter in the mail with the details of the outcome. The letter was never received. 

I went to my local XXXX branch and asked if there's been any update after being told I would hear from my bank about an update and the banker called the back office and checked her email for any update and nothing was provided. The bank herself was confused because of the way the situation is being handled. No-one has provided clear instructions or guidelines to handle this procedure. No-one has given proper information as to where the funds are currently being held. There was a tracer performed on the wire transfer and the last place the funds were is Wells Fargo Bank yet Wells Fargo is resisting and unwilling to provide any assistance to provide clear information as to where the funds are.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
I have a business checking account and my account got froze and there's a fund on it and they're not releasing most of my funds

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: Shellpoint Partners, LLC
State: MD

Complaint narrative:
Since XX/XX/year> I have been sent vague and incorrect monthly mortgage statements, some of which were completely blank, void of any numbers. 
I have been requesting the data to support this companies interest charged to me on this loan for these past 5 months. No response.

Company public response: Company believes the complaint provided an opportunity to answer consumer's questions
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AL

Complaint narrative:
I just ch3cked my credit report and I seen XXXX hard Inquires on my account one from XXXX loans and one from XXXX XXXX  card I contacted transunion and XXXX they had me reach out too you all I did not authorize any XXXX too pull my report or create a hard Inqiry which has made my screen drop tremendously also I got a letter from XXXX XXXX XXXX  services saying my account is in a data breach and offering free indemnity theft protection

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: OH

Complaint narrative:
Since I never gave permission for these false accounts to be included on my credit report, I humbly ask to be removed from my credit report. You must take immediate action to delete this false information from my files. Please remove and block.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Repossession — Lender trying to repossess or disable the vehicle
Company: Westlake Services, LLC
State: VT

Complaint narrative:
West Lake financial keeps calling me constantly about my XXXX loan but the XXXX they leased me had a twisted rear end and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I had insurance on the vehicle. At that time they were surrendering the XXXX when it was current but they never kept up there deal instead they waited for My account to get behind and now are r Repossesing the XXXX and I now don't have a car or new Loan from them to get a car replaced because my credit is taking a bad dip. They won't take XXXX XXXX off the loan when i asked them to.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NJ

Complaint narrative:
I respectfully request the removal of this erroneous entry from my credit report. This account was not authorized or acknowledged by me. I have provided supporting documents for your review.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IN

Complaint narrative:
Your company 's response to my dispute has raised concerns about the thoroughness of the investigation conducted. Regrettably, the inquiries in question have not been adequately investigated, nor have you provided substantiated proof indicating their authorization by me. 
Under Section 611 ( a ) of the Fair Credit Reporting Act ( FCRA ), it is explicitly stated that a failure to investigate these matters within 30 days warrants the immediate removal of such items from my credit report. Given that more than 30 days have passed without an updated status or resolution, this situation constitutes a clear violation of the FCRA. 
I insist on the immediate removal of these inquiries from my credit report to align with the requirements of federal law. Additionally, I have enclosed a copy of the FTC report, which contains these fraudulent inquiries, for your reference, emphasizing the urgency of addressing this matter promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: IN

Complaint narrative:
Your company 's response to my dispute has raised concerns about the thoroughness of the investigation conducted. Regrettably, the inquiries in question have not been adequately investigated, nor have you provided substantiated proof indicating their authorization by me. 
Under Section 611 ( a ) of the Fair Credit Reporting Act ( FCRA ), it is explicitly stated that a failure to investigate these matters within 30 days warrants the immediate removal of such items from my credit report. Given that more than 30 days have passed without an updated status or resolution, this situation constitutes a clear violation of the FCRA. 
I insist on the immediate removal of these inquiries from my credit report to align with the requirements of federal law. Additionally, I have enclosed a copy of the FTC report, which contains these fraudulent inquiries, for your reference, emphasizing the urgency of addressing this matter promptly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NY

Complaint narrative:
In accordance with the FAIR CREDIT REPORTING ACT. The List of accounts below have violated my federally protected CONSUMER RIGHTS to privacy and confidentiality under 15 USC 1681. XXXX - XXXX 15 USC 1681 Section 602 A. States I have the right to privacy. 15 USC 1681 Section 604 A. Section 2, States a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1681c. ( a ) ( 5 ) States no consumer reporting agency may make any consumer report containing any of the following items of information, Any adverse item of information, Other than records of convictions of crimes which antedates the report by more than seven years. 15 USC 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 

I submitted a fraud dispute directly to XXXX, and they contacted me on XX/XX/year> that the account is in fact fraudulent but the credit buearus have yet to update the information on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
In accordance with the FAIR CREDIT REPORTING ACT. The List of accounts below have violated my federally protected CONSUMER RIGHTS to privacy and confidentiality under 15 USC 1681. XXXX - XXXX 15 USC 1681 Section 602 A. States I have the right to privacy. 15 USC 1681 Section 604 A. Section 2, States a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1681c. ( a ) ( 5 ) States no consumer reporting agency may make any consumer report containing any of the following items of information, Any adverse item of information, Other than records of convictions of crimes which antedates the report by more than seven years. 15 USC 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 

I submitted a fraud dispute directly to XXXX, and they contacted me on XX/XX/year> that the account is in fact fraudulent but the credit buearus have yet to update the information on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
I have sent letters to all three credit reporting companies informing them of accounts, address and numbers that's reporting on my credit report wasn't open by me and received letters back as the account verified, my letters was sent XXXX XXXX, and XX/XX/year> to XXXXn, XXXX, and Equifax. this matter is also stopping me from being able to move and XXXX a job with a new company due to bad credit.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-07-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I have sent letters to all three credit reporting companies informing them of accounts, address and numbers that's reporting on my credit report wasn't open by me and received letters back as the account verified, my letters was sent XXXX XXXX, and XX/XX/year> to XXXX, Experian, and XXXX. this matter is also stopping me from being able to move and XXXX a job with a new company due to bad credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Debt collection — Payday loan debt
Issue: Took or threatened to take negative or legal action — Collected or attempted to collect exempt funds
Company: CL Holdings LLC
State: OH

Complaint narrative:
I did not receive notification on the charge off due to not communicating. I paid XXXX until I was unable to pay so I tried to consolidate my debt by doing relief programs. Those two debt relief programs were XXXX XXXX XXXX XXXXXXXX and XXXXXXXX XXXX XXXX XXXX Those two law firms told me to not pay and not to answer phone calls and how they suppose to handle the creditors. That was during the time frame XXXX Charge it off and Jefferson Capital got involved by buying the debt. I have a XXXX and Im going through a lot with hardship. XXXX and Jefferson Capital didnt even considered reaching out to see if my two law firms for deal. So Jefferson Capital put on more interest on the loan and suing me in court. I got court for pretrial on XX/XX/year>.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: AMERICAN EXPRESS COMPANY
State: GA

Complaint narrative:
I had a credit limit of {$2000.00}, my limit is now {$800.00}. They decreased my limit based on my other credit cards. I pay the minimum balance on all and pay AMEX at least twice a month. I'm never late they are saying that because of my credit history with other lenders, they made the determination to decrease my credit line. Under the Equal Credit Opportunity Act and the Consumer Credit Protection Act, lowering my credit limit and refusing to increase it is discriminatory, as it denies me my right to credit. Moreover, withholding access to my securities constitutes security fraud.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-07-10 00:00:00
Product: Debt collection — I do not know
Issue: Written notification about debt — Notification didn't disclose it was an attempt to collect a debt
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
I recognize the significance of eliminating any erroneous entries from my credit report, as required by FCRA 605B. Would you mind examining the documents? I've identified several accounts that appear to be inaccurate, and this is troubling to me.

Company response to consumer: Closed with non-monetary relief