Consumer complaint received 2026-03-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Georgia Student Finance Authority
State: FL

Complaint narrative:
The information is inaccurate, new loan servicer, days late incorrect showing XXXX XX/XX/XXXX days is not possible in a callender year. This is the info from GSFC Dear Borrower : Georgia Student Finance Authority is implementing a new online loan servicing system for borrowers to manage their state loan ( s ). The new loan system is a secure, online portal, loans.gafutures.org. It is replacing the XXXX site. We are currently working to move your state loan to the new system. Your loan ( s ) is scheduled to be converted to the new system by XX/XX/XXXX. Please Be Aware : Before XXXX, make sure your email and contact info are up to date in XXXX. Starting XX/XX/XXXX, the XX/XX/XXXX site will not be available for you to make payments or access your loan information. After your loan ( s ) is transferred to the new system, you must create a new secure account in the new portal. Here is a link to our video with step-by-step info on how to create your secure account in loans.gafutures.org : XXXX XXXX XXXX Account. We will send another email when the loan ( s ) is fully converted to the new system : loans.gafutures.org. Payments If you make your state loan payments on Pathways, continue to do so before XX/XX/XXXX. Starting XX/XX/XXXX, payments can be made securely through the new online portal : loans.gafutures.org. If you have a XX/XX/XXXX, are in school, and making Keep In Touch ( KIT ) payments on your loan, you may continue to do so in the new, secure portal after XX/XX/XXXX. Keep in mind your Options to Settle or Service Cancel Your Loan ( s ) Settlement option Consider making a settlement payment now so you do not have to move to the new system and will have your loan ( s ) resolved. If you are interested in a settlement, email us : XXXX. Engineering Loans ( XX/XX/XXXXand XXXX XXXX XXXX for XXXX XXXX ) If you are working in the engineering field in Georgia, you XXXX qualify for service/work in field. Please contact us for a Verification of Service for cancelation. Military Programs ( XXXX Georgia XXXX XXXX XXXX XXXX Loan ; XXXX University XXXX XXXX Georgia XXXX XXXX ; and XXXX Georgia XXXX XXXX XXXX XXXX Loan ) GNG If you are serving in the Georgia XXXX XXXX, you XXXX qualify for service to cancel your state loan. XXXX and XXXX If you are serving in the XXXX Armed Forces, you may qualify for service to cancel your state loan. XX/XX/XXXX Service Cancellation Option through Public Service For students that received a XX/XX/XXXX while attending a USG or eligible private college or university. Work full time for XXXX year in Georgia in " public service ''. The year XXXX disbursed determines the time or amount that XXXX be canceled by service : XXXX disbursed on or after XX/XX/XXXX - 1 year of loan service cancelled for 1 year of qualified full-time public service employment XXXX disbursed XX/XX/XXXX - XX/XX/XXXX - Service cancellation of {$750.00} for 1 year of qualified full-time public service employment Check GAfutures for your loan service cancellation option and Pathways ( through XX/XX/XXXX ) for forms to request and verify service ( VOS ) or email us : XXXX or call us : XXXX

Company response to consumer: Closed with explanation