Consumer complaint received 2025-02-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Colony Brands, Inc.
State: NC

Complaint narrative:
I have requested XXXX to look into the fact that Seventh Avenue is giving false information to my credit report and neither XXXX or Seventh Avenue will not verify the information. They just give random dates. First it was given to you by Seventh Avenue that bought items in XXXX and now they are saying XXXX to XXXX. ( CFPB # XXXX ) XXXX is not doing their due diligence to verify the information. I wrote CFPB about this before and nothing was done about this. You can not put into your report I bought something in XXXX with no invoice to show I did in fact purchase an item and change it in my report to XXXX. 

Why are you letting XXXX get away with this!! This is horrible. I disputed today XX/XX/XXXX and they get back to me with the same information except they changed the date to XXXX in the reporting from XXXX. They keep changing the goal post and they are being allowed to do this. Fair Crediting Act is in place for a reason for things like this. Why are you letting them get away with this. 

If you think that I am not accurate about this, go back and reread the feedback from Seventh Avenue ( Complaint # XXXX ) that I purchased something in XXXX ( which I did not ) and then made a change in my credit report that it was XXXX ( I did not buy anything from them ). I never bought another thing from this company since XXXX. 

Please do something about this. XXXX Seventh Avenue and you will see that they are very fraudulent in handling their business. Here are few who have similar complaints like me AGAINST Seventh Avenue. Please do something about this. 


XXXX XXXX. 
XXXX, MA XXXX XX/XX/XXXX I LOVE THEIR HOME GOODS. I DON'T LIKE THEIR CUSTOMER SERVICE. 

AFTER 5 years of doing business with them, I ran into a tough time and begged for a 2-week extension to pay my credit card bill.

I am only {$70.00} in arrears -- yet I got a dunning letter ( in response ) threatening to take my account ( " case ''? ) to a COLLECTION AGENCY.

I basically told 7th Avenue to cancel my last order and CLOSE MY ACCOUNT FOREVER!

VERY BAD JUDGMENTS RE CUSTOMER SERVICE ON THEIR PART! 

XXXX XXXX. 
XXXX, XXXX, TX XXXX XX/XX/XXXX Keep getting a bill to pay {$50.00} for no reason never order anything or have an account with them but keep asking to make a payment XXXX XXXX. 
XXXX, OH XXXX XX/XX/XXXX I've tried several times to stop getting their advertisements and booklets coming to my address but they just keep pouring in. " XXXX XXXX XXXX XXXX and " XXXX XXXX XXXX XXXX XXXX' ... .same address but more mail. I called and gave a name and they just changed the name rather than cancel like I asked. If anyone knows of a way to stop this please let me know! 

XXXX XXXX. 
XXXX, SC XXXX XX/XX/XXXX They sent me a catalog and said I had XXXX XXXX credit limit. Well I ordered 2 things. I had to pay 10 % up front. They only sent one thing then said I would have to pay the full amount up front for the next item I ordered. I called them. She said with your credit we decided it was best you pay up front for your next item. That isn't what you said when you wanted me to send money for both items. I'm not ever Ever going to do business with this company. They sent me a return postage slip to put on the box to send back.. BUT I WOULDNT GET MY DEPOSIT BACK. HECK THEY WILL BE MIGHTY LUCKY IF I PAY A DIME MORE. NO I KEPT THE ITEM NOT SENDING IT BACK EITHER XXXX XXXX. 
XXXX, XXXX XXXX, CA XXXX XX/XX/XXXX They play games with ordering and account..at first it was good..made more then I had to in payments and bought things with my checking and couldn't make any purchases..theyou to many things ordered so they suspend your account. It was XXXX time and extra payments made never late..really suspend account for what... then you get snotty customer service making it seem like you did something wrong lmao what's up you want payments lol whatever XXXX XXXX. 
XXXX, CA XXXX XX/XX/XXXX Second time ordering from these rip-offs. First, I was told it was buy now pay later. Then all of a sudden I get entire cost deducted from my account. I just learned that today also. Second item : I ordered the item, about 10 minutes later I wasn't sure about the size so I IMMEDIATELY cancelled with their CANCEL ORDER form via email. Today I get an email reading, my order has been shipped. I called them and first she said, my cancellation didn't go through. After I told her how I followed the MAZE of finally figuring out how to cancel, she told me the item was already shipped because I cancelled it too late. Now which one is it? Didn't go through or cancelled too late? I explained to her I cancelled immediately so she's telling me it was shipped out immediately? She says yes. Even tho " my email states it was just mailed out today. She was rude, condescending and just plain mean. Never ever will I order from this company again. Now I see why there are so many bad reviews. Please read further. 

PART XXXX. 
Went back to reading my emails and guess what? I found the cancellation from Seventh Avenue. So this individual I spoke with earlier actually lied to me twice. Wow, I wish I'd gotten her name. Anyway, I called them back and was praying I would get the same person so I could make her EAT CROW. So, I got another person by the name of XXXX. Complete 180 turnaround. She was so sweet. She kept apologizing and I kept telling her it wasn't her fault. She did tell me the return slip had been mailed but that was what I was trying to avoid by cancelling it. But it is what it is. Thank you so much, XXXX for making my day and letting it end in a calmer, kinder note. Just for your service alone, XXXXXXXX XXXX XXXX XXXX XXXX 
XXXX, NY XXXX XX/XX/XXXX XXXX photo I ordered for the first time and after this, I will never order from them again. They are charging me {$58.00} shipping fee, XXXX! And they are also charging tax on the whole total, not just the ordered item, somehow this can't be right getting taxed on the item and the shipping fee too! So not impressed. The item i ordered cost {$99.00}, when I know full well its not even worth that, but they mark up their stock up to 10 times more than what they pay their supplier. Then they said they charge me {$3.00} for the cost of shipping and handling of the free gift, what the heck! XXXX the free gift because it is not FREE! So fun ANGRY!!! 

XXXX XXXX. 
XXXX XXXX, CA XXXX XX/XX/XXXX Ordered XXXX cheese/sausage gift around {$70.00}. It wasn't delivered. I found out a year later, upon asking friends why they didn't thank me .... 
I didn't bother to ask for a refund, as I know their due dates policy for refund ... .nix. 

XXXX XXXX. 
XXXX, CA XXXX XX/XX/XXXX I placed an order with this company. I never received my order, they ran my credit 3 times, and then wanted me to pay half of my order. I called 3 times and told them to cancel the order and to quit digging my credit! I won't be ordering from them ever again!!!! 

I am sure I can find many more complains online regarding this company. 
PLEASE DO SOMETHING!!

Company response to consumer: Closed with explanation