Consumer complaint received 2024-08-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: TX

Complaint narrative:
This consumer reporting agency is in several violations of the FCRA. I noticed an inaccurate collection account furnished on my report that is damaging my livelihood. It is false information reported that should not be there. Remove the following collection : I dispute the collection account ( XXXX XXXXXXXX XXXX  Date Furnished : XX/XX/XXXX ) The balance and payment history of this collection account is inaccurate. This account was paid off and no debt is owed to this debt collector XXXX XXXX XXXX. The original creditor furnished on this account is XXXXXXXX XXXX XXXX XXXXXXXX XXXX TX which is the same creditor who furnished the account XXXX XXXX ending in XXXX. The original account furnished from XXXX XXXX has no late payments reported and was reported as paid. XXXX XXXX furnished a late payment in the month of ( XX/XX/XXXX ) without a bank statement to verify the late transaction. off with no balance from the months ( XX/XX/XXXX ) - ( XX/XX/XXXX ). Please remove this collection account. 


The consumer reporting agency shall respond and notify me with the ACCURATE description of your investigation results of my disputes no later than ( XX/XX/XXXX ) pursuant to this code 15USC1681i ( 7 ). 

These inaccuracies I found in my credit report have caused severe damage to my family and I regarding our financial situation. Your consumer reporting agency is in several violations and is liable for all actual damages your actions have caused by reporting inaccurate information on my consumer report! 





15USC1681 ( e ) states it is your obligation as a consumer reporting agency to ensure MAXIMUM ACCURACY of all the data that gets furnished on my consumer report - ( a ) Identity and purposes of credit users Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 1681b of this title. 

( b ) Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. 

( c ) Disclosure of consumer reports by users allowed A consumer reporting agency may not prohibit a user of a consumer report furnished by the agency on a consumer from disclosing the contents of the report to the consumer, if adverse action against the consumer has been taken by the user based in whole or in part on the report. 


According to 15USC 1681i ( 5 ) all inaccurate or unverifiable information must be removed.

( 5 ) Treatment of inaccurate or unverifiable information ( A ) In generalIf, after any reinvestigation under paragraph ( 1 ) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency shall ( i ) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ( ii ) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. 

Furthermore, 15USC 1666 ( b ) states creditors can not report a LATE PAYMENT unless they mailed a statement received by the consumer containing information from 15USC 1637 ( B ), 21 days before the late payment was reported. If however, you can not provide me with the statement you were supposed to send me, you are in violation. 15USC 1666 ( b ) CLEARLY STATES - ( a ) TIME TO MAKE PAYMENTS- A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. 

( b ) GRACE PERIOD If an open end consumer credit plan provides a time period within which an obligor may repay any portion of the credit extended without incurring an additional finance charge, such additional finance charge may not be imposed with respect to such portion of the credit extended for the billing cycle of which such period is a part, unless a statement which includes the amount upon which the finance charge for the period is based was mailed or delivered to the consumer not later than 21 days before the date specified in the statement by which payment must be made in order to avoid imposition of that finance charge. 

Failure to respond satisfactorily with deletion of the information referenced above and a free copy of my report after the changes have been made will result in legal action against your company for : 1 ) DEFAMATION OF CHARACTER 2 ) NEGLIGENT ENABLEMENT OF IDENTITY THEFT FRAUD 3 ) FAIR DEBT COLLECTIONS PRACTICES ACT 15 USC 1692g violations 4 ) FAIR CREDIT REPORTING ACT 15 USC 1681 violations for willful noncompliance- 616. CIVIL LIABILITY for willful noncompliance as per 15 USC 1681 ( n )

Company response to consumer: Closed with explanation