Consumer complaint received 2025-03-28 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: One Source Technology
State: CO

Complaint narrative:
Today XX/XX/year> I was interviewed for a XXXX XXXX XXXX through XXXX XXXX XXXX ( XXXX XXXX ). I was able to successfully XXXX XXXX XXXX XXXX XXXX XXXX  and was directed to finish the rest of the application once I recieved the completion link. While filling out the forms, once I recieved the completion link, it had asked if I had anything on my criminal record that needed to be discussed. I was unaware ( until further research throughout the day from this problem occuring right now ) that the record had been sealed/expunged/void due to the circumstances not being my fault. I submitted my final step of application around XXXX XX/XX/year> and then received a email from a company by the name of ASURINT, who conducted the background check. Nothing came back on my criminal background ground check, it was " clear '', the only thing that was on there was my incorrect statement that I typed myself, being honest, just in case I endangered my application of " holding back information under false pretenses ''. After I recieved this email, I received another email from a 'corporate adjucaitor of XXXX XXXX ' ( with no name or number ) stating that I was ineligible due to a statement ( which I made myself ) because " the position might put other employee ( s ) and consumers at danger from myself ''. I immediately disputed the statements and left ASURINT a voicemail, as well as XXXX XXXX XXXX a voicemail, I sent a dispute form to ASURINT, and also sent an email to XXXX XXXX XXXX,. XXXX XXXX XXXX was the first to respond giving me XXXX questions to answer about the " offense or conviction '' which violates HIPA policy, due to the fact that the charge was sealed/expunged, and did not show up from any reporting government agency on the background check, as I was unaware of these actions. A lady who was very argumentive, nor did she care about what I was saying called me at XXXX XX/XX/year> I told her I'd like to remove inaccurate information from my background check, which is not relevant to the employer or investigation. She then got very aggressive with me and stated that " You entered this information in on the job application and not the background check procedure therefore I might not be able to dispute or change anything on your background check report from my understanding, and I will need to get a hold of my supervisor in order to see if I can take any actions. '' Which then she dismissed the call by saying " You will hear back from me shortly '' and the phone call ended. It is now XXXX XX/XX/year> and I have not received a phone call or email from this woman who I was unclear of getting her name at the time. Now, I've become extremely overwhelmed with fear, and very frustrated because XXXX XXXX XXXX XXXX XXXX offer which violates FCRA, HIPA, and Colorado State Laws, being put in a corner which I have no right to be put in. After the phone call had ended, I replied to the XXXXXXXX XXXX XXXX XXXXXXXX with physical evidence that there was a mistake and an unknowing error on my behalf, due to the lack of knowledge on my end as well, showing that my background check came back with " No record to identify '' ( CLEAR ). I have yet to hear back from this person as well, and in a result XXXX XXXX XXXX XXXX XXXX offer for typing words about an incident which has now been voided, and no longer exists, and now has violated Colorado State Laws, FRCA laws, and HIPA laws by asking for details about an incident that they have no legal right to, and no longer exists. 


( I am directed by the website not to share sensitive information but I have physical documents and evidence stating my case )

Company response to consumer: Closed with explanation