Consumer complaint received 2017-08-14 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — 
Company: BB&T CORPORATION
State: PA

Complaint narrative:
I want to be clear on this information. In XXXX XXXX and XXXX XXXX were losing their home. My wife and I XXXX XXXX XXXX and XXXX XXXX XXXX paid up their mortgage and quit claimed the deed into XXXX XXXX, XXXX and XXXX XXXX XXXX name. The mortgage is in XXXX and XXXX XXXX 's name and the deed is in XXXX XXXX and XXXX XXXX XXXX. The original bank that serviced the loan was XXXX XXXX XXXX.. For 7 years my wife and I had no problems. Then BB & TN Bank took over and have sent letters that they are going to foreclose because the mortgage is in XXXX and XXXX XXXX 's name and the deed is in XXXX XXXX and XXXX XXXX XXXX. BB & T are claiming that XXXX XXXX guild lines are causing them to foreclose. I spoke to XXXX XXXX twice. XX/XX/XXXX with XXXX ID # XXXX and on XX/XX/XXXX with XXXX XXXX Option 3 and her extension is XXXX. Both times XXXX XXXX informed me that the mortgage is caught up and they are not foreclosing or asking BB & T to foreclose. XXXX XXXX ask me if I had a lot of equity. I have about 150,000,00 worth of equity. XXXX XXXX informed me that BB & T are foreclosing because all of the equity in our house. We have put a new roof, 36 new windows, new kitchen with granite counter tops, new heating system, new 80 gallon hot water heater,, new floors. We have put over 150,000,00 worth of improvements into the house in the last 7 years. When my wife and I did the transaction with the XXXX 's the mortgage balance was XXXX. The current balance is XXXX. We have for the last 7 years had XXXX worth of home owners replacement insurance on the house. We are not behind on anything, The mortgage is paid every month and the home owners insurance is always on the property. There is no reason for BB & T to foreclose on this property. BB & T just know that there is XXXX worth of equity and want to foreclose on the property.to make the money. I am in Chaper XXXX and can not obtain a mortgage. I make over 6 figures per year. However, I am in the 2nd year of a Chapter XXXX plan and can not get a mortgage or I would. My wife and I have listed the house for sale. No luck. We do not want to sell our beautiful home. But we are trying to stop BB & T from foreclosing and loosing the XXXX equity that we have in the property. I want to make sure you understand what is going on. We are not behind on any payments and have been paying the mortgage for 7 years and have maintained XXXX of replacement home owners insurance on the property, XXXX XXXX is not calling the mortgage due. BB & T is stating that the deed in my wife and My name and the mortgage is against XXXX XXXX 's guide lines. Which it is, However XXXX XXXX is not calling the mortgage due. BB & T is stating that it is XXXX XXXX. I am going to attach a letter from BB & T stating that they are starting foreclosure and to call their Attorney to find out the amount necessary to reinstate the loan. There is no monies due on the mortgage, BB & T is a thief and just want the XXXX equity we have in our house, The other thing is. The letters are addressed to XXXX and XXXX XXXX and sent to our address. BB & T know that the XXXX 's do not reside at the residence and have no idea that the bank is foreclosing on the loan. So I do not know how they can legally foreclose when the parties have not been notified, My wife and I have a XXXX and XXXX year old daughter. The duress this is causing our family. To loose our home and have our family in the streets and loose the XXXX that we have put into this house. I am XXXX and my wife is XXXX. We do not want to loose our house or our equity. Also BB & T says that they want proof that XXXX XXXX XXXX knows that the property was in my wife and my name. The day that we went to XXXX XXXX XXXX with XXXX XXXX. We gave XXXX XXXX XXXX a copy of the deed in the names of XXXX XXXX and XXXX XXXX XXXX, The monies the mortgage was behind, a letter from XXXX XXXX stating the house was in our name and we would be making the payments and that it was authorized for XXXX XXXX XXXX to talk to us about the mortgage when we went into the bank. BB & T says that they want proof. Well when BB & T purchased XXXX XXXX XXXX. They do not have the information from XXXX XXXX XXXX system. I can only get XXXX XXXX to testify in court for all the information that I have just giving to you. With all this writing. I do not want you to forget the reason that BB & T is saying that they are foreclosing. BB & T is saying that XXXX XXXX is calling the mortgage due and XXXX XXXX is not calling the mortgage due. We are not behind on the payments and have not been behind and we have maintained amble insurance on the property at all times. XXXX replacement cost on a XXXX loan. There is no reason except for greed on the banks part. The property address is XXXX XXXX XXXX XXXX, XXXX PA XXXX. The loan number is XXXX Please help us.

Company response to consumer: Closed with explanation