Consumer complaint received 2025-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: Mercury Technologies, Inc.
State: WA

Complaint narrative:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA XXXX XXXX To Whom It May Concern, I am writing to formally lodge a complaint regarding a virtual checking account that I opened with XXXX on XX/XX/XXXX. Despite my efforts to close the account, I have been unable to do so, and I have not received any support from the company regarding this matter. 

I originally set up the XXXX for my business through XXXX XXXX and XXXX was listed as a business affiliate through them to obtain a business checking account. According to their website, XXXX is affiliated with XXXX XXXX XXXX and XXXX XXXX  XXXX XXXX. 

Listed on their website is the following disclaimer : Mercury is a XXXX  company, not an FDIC-insured bank. Checking and savings accounts are provided through our bank partners XXXX XXXX XXXX, XXXX XXXX, and XXXXXXXX XXXX XXXX XXXX ; Members FDIC. Deposit insurance covers the failure of an insured bank. Checking and savings account deposits may be held by sweep network banks. Certain conditions must be satisfied for pass-through insurance to apply. 

Details of the Complaint : Account Information : Account Name : XXXX XXXX XXXX XXXX Account Number : Unknown Date Account Opened : XX/XX/XXXX Issues : I opened the virtual checking account with the intention of depositing funds. However, I did not make any deposit into the account. 

I have repeatedly attempted to cancel or close the account by reaching out to Mercury via email, the only option available.

To date, I have not received any response from Mercury, and they have failed to provide any assistance in closing my account. 

Attempts to Resolve : On XX/XX/XXXX, XXXX, XXXX, I contacted customer support via emails. 
Despite following up, I have not received any acknowledgment or assistance. 

Request for Assistance : I request that you investigate the matter and provide assistance in ensuring that my account is closed and that I am not subjected to any further issues, including hidden fees or ongoing charges.

I also seek clarification on whether Mercury is in violation of any consumer protection or banking regulations regarding their failure to respond to customer inquiries and the inability to close the account.

I would request that you ensure that Mercury delete all of my personal and business information they have in the possession, as I am not confident, nor have they shown to be a responsible company that they can provide secure retention of my information.

Given that Mercury has not been responsive, I am seeking your intervention in this matter. Please inform me of the next steps and any actions I can take to ensure that this issue is resolved promptly.

Thank you for your attention to this matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, ( XXXX ) XXXXXXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington State Attorney General 's Office Consumer Financial Protection Bureau Office of the Comptroller of the Currency Federal Reserve Federal Trade Commission

Company response to consumer: Closed with explanation