Consumer complaint received 2025-08-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Exeter Finance, LLC.
State: TX

Complaint narrative:
XX/XX/XXXX Consumer Financial Protection Bureau XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX and Exeter Finance LLC for Unfair and Deceptive Practices Account/Reference Number : XXXX To Whom It XXXX Concern : I am writing to file a formal complaint against XXXX XXXX  XXXX XXXX and Exeter Finance LLC regarding a vehicle purchase and financing transaction that occurred on or about XX/XX/XXXX. This complaint details the unfair and deceptive practices by which these entities have fundamentally mischaracterized my legal standing in the transaction, wrongfully identifying me as a " debtor '' in direct contradiction to federal law. 

The parties involved are : Complainant/Creditor : Myself Debtor/Seller : XXXX Star XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX Texas XXXX XXXX XXXX Exeter Finance LLC, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Texas XXXX Establishment of Legal Roles Based on U.S. Code To clarify the basis of this complaint, the roles of each party are established by the following definitions in the United States Code : XXXX. My Status as the Creditor : I am the Creditor. Pursuant to 11 U.S.C. 101 ( 10 ), a creditor is an entity with a claim against the debtor. A claim, as defined by 11 U.S.C. 101 ( 5 ), is a right to payment. By providing my signature on a negotiable instrument, I created the value and originated the credit in this transaction. This act established my right to payment, making me the Creditor who holds a claim. 

XXXX. XXXX XXXX  XXXX XXXX Status as the Debtor : XXXX XXXX XXXX XXXX is the Debtor. 11 U.S.C. 101 ( 41A ) references information provided by an individual to the debtor in connection with obtaining a product or a service from the debtor. I, the individual, provided my personal information and a negotiable instrument 'to " XXXX XXXX XXXX XXXX XXXX obtain a vehicle. By statutory definition, this makes XXXX XXXX XXXX XXXX the Debtor in our transaction. 

XXXX. Exeter Finance LLCs Status as the Custodian/Surety : Exeter Finance LLC is the Custodian. Under 11 U.S.C. 101 ( 11 ), a custodian is an agent or trustee authorized to take charge of property of the debtor for the purpose of enforcing a lien against such property. Exeter Finance LLC took possession of the negotiable instrument ( property of the Debtor, XXXX XXXX XXXX XXXX ) and is acting as a paying agent. This role is functionally that of a Surety, an entity that undertakes to answer for the debt of anotherin this case, answering for the obligations of the Debtor ( XXXX XXXX XXXX XXXX ) to me, the Creditor. 

Description of Violation and Deceptive Practices Despite the clear legal framework outlined above, both XXXX XXXX XXXX XXXX and Exeter Finance LLC have engaged in a coordinated and deceptive practice of inverting these roles. They have wrongfully and systematically identified me as the " debtor '' and XXXX XXXX XXXX XXXX as the " creditor. '' This deliberate mischaracterization is a deceptive and unfair act that violates consumer protection laws. It has served to defraud me of my rights as the true Creditor and deny me my right to control the negotiable instrument created from this transaction. This instrument is my property, representing my claim against the Debtor, XXXX XXXX XXXX XXXX. Instead of honoring my position, these companies have used this fraudulent inversion to treat me as an obligor. 

Harm Caused by This Violation This misrepresentation has caused me significant harm, including : Being unlawfully subjected to payment demands and collection activities from Exeter Finance LLC under the false pretense that I am a debtor. 
Being threatened with, or subjected to, negative credit reporting to XXXX, Equifax, and TransUnion based on the false premise that I owe a debt.

Being denied my rightful control and claim over my propertythe negotiable instrumentwhich is being held by Exeter Finance LLC.

Company response to consumer: Closed with explanation