Consumer complaint received 2017-08-22 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Navient Solutions, LLC.
State: NY

Complaint narrative:
Treasury reference number XXXX, debt originating agency is XXXX XXXX XXXX XXXX XXXX XXXX ; the amount of the debt {$35000.00} as claimed by collection agency Pioneer Credit Recovery Inc, NY Dear Sir/Madam, I am writing this letter out of bit frustration after having spoken to lender XXXX XXXX and XXXX XXXX XXXX ( XXXX ) including the collection agency hired by you i.e. Pioneer Credit Recover Inc. Ive been trying to collect information about this charged off loan both from XXXX XXXX and XXXX but none seems cooperative and directed me to handle the case with US Treasury XXXX However, speaking to your side at least three occasions, I was told to handle the issue with Pioneer. Pioneer initially asked me 50 % of total outstanding which is $ XXXX to settle in full, but I countered to $ XXXX i.e. 50 % of principal and interest, which in my mind very reasonable to settle this long outstanding issue, as overstated interest and other charges of over $ 8k is not something that I need to bear. As a matter of fact Ive lost over $ 8k on this loan by hiring a debt settlement company ( XXXX XXXX XXXX ) to settle with XXXX XXXX back in old days. It was sad that settlement company deliberately let this loan went into default status for the purpose of handling with XXXX XXXX, though I asked them not to. However, the public information was already in place by the time, the matter was in my hand and XXXX told it was too late. This is a business no longer in operation and wind up 10 years ago. My younger brother established this business while he was studying at XXXX XXXX University NY and all financials were on my credit worthiness including this particular XXXX loan. Pioneer called me to inform that payment plan has been approved by US Treasury for 12 months in the amount of {$350.00} a month for full settlement and things will be evaluated after one year for changes if any, but if one payment is missed the whole thing will turn upside down and I am liable for entire outstanding amount. Therefore, I do not think payment plan is a viable option instead we should agree some sort of amicable lump sum amount to settle in full, so I can visit court and ask them to remove the public record to revitalize my personal and credit record again. According to the letter received from XXXX XXXX ( attached herewith ), all three credit bureaus and business bureaus have removed the judgment against me, but appears in public record section. Ive spoken to CFPB brief on this today seeking some help to resolve this troubled issue. Its normal to see collection company will try to claim bigger piece and everything they could to ensure their portion of funds is sufficient. But often times consumers like us become victimize to pay all costs. Ive spent enough amount of time on this issue in the past and continued the payments to XXXX XXXX who got relieved from this loan according to XXXX, as XXXX has already collected their portion of money. I am a XXXX by profession and have been 26 years in the industry where at times working very closely with your intelligence unit ( XXXX ) and other law enforcement agencies as well. My prime responsibilities at the XXXX is XXXX and XXXX XXXX XXXX. I fairly understand that remaining principal of this loan is my responsibility no matter how and what. I fully understand my obligation here as the loan is due to a bank or to an individual, it should be settled. Needless to mention that integrity honesty and trustworthy is in my blood and built with my career, as an XXXX/XXXX XXXX in the XXXX industry. My humble request to your office, kindly consider this and allow Pioneer to  work with lump sum amount of $ XXXX that I offered or suggest an amount that you consider will be very suitable for me to settle. I anticipate your favorable response to this matter and as I said, an amicable settlement here would allow me to clear the damage occurred in public space, where one can see that as derogatory information and bank is willing to work with me for a small personal loan even.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation