Consumer complaint received 2025-07-20 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Rent Recovery Solutions
State: AL

Complaint narrative:
My lease with The XXXX of SXXXX ended in XX/XX/year>. After the lease expired, the apartment complex attempted to add a {$100.00} charge for XX/XX/year>, despite the fact that I had already vacated the unit. I formally declined that charge, and it was subsequently removed by the leasing office. 

However, approximately two months later, I received a call from Rent Recovery Solutions, who claimed I owed a {$2000.00} debt. I immediately disputed the validity of the debt over the phone. To my knowledge, this call was recorded. At that time, I made it clear that I did not owe any balance and had not received a final bill or written notice of debt from The XXXX XXXX  XXXX. 

Rent Recovery Solutions failed to send me a written validation notice, as required under the Fair Debt Collection Practices Act ( FDCPA ). Instead, they proceeded to report this debt to the credit bureausafter I had already disputed it. 

I later learned the debt allegedly stems from items left behind in the apartment. However, my signed lease clearly states that any abandoned personal property would be considered surrendered and may be sold or disposed of by the landlord. Nowhere in the lease does it state that I would be financially liable for leaving items behind, nor was I ever provided with an itemized charge sheet or final accounting. 

I submitted a copy of the lease and my dispute to the Consumer Financial Protection Bureau ( CFPB ), but Rent Recovery Solutions has continued to ignore my dispute and has not corrected the information reported to the credit bureaus. 

I consider this action to be a violation of the FDCPA ( 15 U.S.C. 1692g and 1692e ) due to : Failure to provide written validation Attempting to collect a debt that is not owed Reporting the debt during an active dispute It may also constitute a violation of the Fair Credit Reporting Act ( FCRA ) due to the reporting of false, inaccurate, or unverifiable information ( FCRA 623 ). 

I am now preparing to take legal action against both The XXXX XXXX XXXXXXXX and Rent Recovery Solutions. I have retained all relevant documentation, including : My lease agreement Text messages Notes from phone calls A copy of the credit report Please know that if this isnt removed my STATE ATTORNEY GENERAL will be moving forward with my case for my entitlement to statutory damages, actual damages, emotional distress compensation, and legal costs and possibly punitive damages, depending on how the court views the violations. 

Fair Debt Collection Practices Act ( FDCPA ) Violations No written validation notice within 5 days of first contact ( required by 15 U.S.C. 1692g ( a ) ) Attempting to collect a debt not owed or unsupported by your lease Reporting debt after it was disputed False, deceptive, or misleading representations ( 1692e ) In the state of Alabama, i may also sue under : Landlord-Tenant Law ( for illegal fees or deceptive lease practices ) Unfair and Deceptive Acts and Practices ( UDAP ) statutes Breach of Contract

Company response to consumer: Closed with explanation