Consumer complaint received 2025-05-26 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: U.S. BANCORP
State: WA

Complaint narrative:
* * Consumer Complaint Report for CFPB : Wire Transfer Fraud & Bank Inaction * * In XX/XX/XXXX, I hired a XXXX named XXXX ( whose location was indicated as XXXX ) through XXXX platform ; to help launch an XXXX XXXX XXXX. He directed me to wire funds ( for goods from XXXX to be listed on XXXX ) to a XXXX -based bank account under the name XXXX XXXX XXXX XXXX XXXX XXXX I sent two wire transfers through U.S. Bank totaling {$12000.00} for inventory I never received. I communicated with a supplier named XXXX XXXX ( based in XXXX, XXXX ) who became evasive, manipulative, and eventually refused to deliver goods unless I withdrew the bank dispute I had opened on XX/XX/XXXX. Unfortunately, U.S. Bank denied my request to reverse the wire transfer despite clear evidence of fraud and confirmed they could not retrieve the funds. I was informed by the XXXX supplier that their funds are held in XXXX account that has been frozen due to suspicious activity. I am seeking help holding the banks as well as XXXX, accountable, and requesting this matter be investigated further. 

* * 1. Overview : * * This is a report of financial fraud involving two wire transfers totaling * * {$12000.00} USD * * that I initiated from my U.S. Bank checking account in connection with a service I purchased for setting up an XXXX XXXX business. Despite strong evidence of fraud and my request for recovery, * * U.S. Bank denied responsibility and closed the case without further action * *. I am requesting an investigation into the banks handling of the case and any potential recovery options through the receiving bank or XXXX, the suspected payment processor. 

-- - * * 2. Case Timeline and Details : * * - * * XX/XX/XXXX * * : I hired a XXXX named * * XXXX * * via the platform * * XXXX * * to provide A to Z setup for an XXXX XXXX XXXX, including supplier coordination and inventory management. 

- * * XXXX XXXX XXXX  * * : XXXX directed me to send funds outside the XXXX platform to a " trusted supplier '' named * * XXXX XXXX * *. I was provided wire instructions to a XXXX account under the name * * XXXX XXXX * *, based in New York. 

- * * XX/XX/XXXX * * : I initiated * * Wire Transfer # 1 for {$6000.00} USD * * from my * * U.S. Bank account ending in XXXX * * to : - Recipient : * * XXXX XXXX * * - Bank : * * XXXX XXXX XXXX * *, New York, NY - Routing # : XXXX XXXX XXXXXXXX XXXX XXXX  - Account # : Ending in XXXX XXXX XXXX XXXX XXXX - Memo : XXXX XXXX XXXX * * * XX/XX/XXXX * * : I initiated * * Wire Transfer # 2 for {$6700.00} USD * * from my * * U.S. Bank account ending in XXXXXXXX XXXX XXXX  to : - Recipient : * * XXXX XXXX * * - Bank : * * XXXX XXXX XXXX * *, New York, NY - Routing # : XXXX XXXX XXXX XXXX XXXX XXXX Account # : Ending in XXXX XXXX XXXX XXXX XXXX XXXX Memo : XXXX XXXX XXXX * * * XX/XX/XXXX I notified US bank about the fraud and scam related to my above TWO wire transfers. * * * - * * XXXX XXXX XXXX * * : XXXX XXXX provided repeated excuses for delays. I asked for tracking numbers, inventory photos, and shipping proofnone were provided. Eventually, she became coercive, stating she would not ship anything unless I withdrew a dispute with my bank. 

-- - * * 3. U.S. Bank Response : * * - I submitted a formal fraud claim to U.S. Bank. 
- * * XX/XX/XXXX * * : I received a denial letter from * * U.S. Bank Digital Claims Services * * ( XXXX XXXX XXXX, XXXX XXXX  XXXX, MN XXXX XXXX. 
- They stated that because the wire was initiated manually and sent to a third-party account, they were not liable or able to reverse it. 
- They claimed the beneficiary bank did not acknowledge or return the funds. 

-- - * * 4. XXXX  ( Payment Platform ) Involvement : * * - The recipient ( XXXX XXXX ) was reportedly using * * XXXX  ( XXXX  ) * * as their payment platform. 
- XXXX * * froze or closed the recipient account * *, but * * did not return the funds * * to me, the original sender. 
-I called and spoke with a representative on XXXX customer service line -- they refused to escalate further or respond to requests without an active XXXX account, despite the fraudulent nature of the transaction. 

-- - * * 5. Evidence & Documentation Available Upon Request : * * - Screenshots of XXXX XXXX with XXXX and XXXX XXXX XXXX Wire transfer receipts and confirmations from U.S. Bank - Denial letter from U.S. Bank - Screenshots of XXXX XXXX 's coercive and hostile messages - Wise platform messages confirming account deactivation - Communication timeline and evidence of seller misconduct -- - * * 6. Total Loss : * * - * * {$12000.00} USD * * -- - * * 7. Requested Action : * * I am requesting that the CFPB : - Investigate U.S. Banks handling and refusal to assist after prompt fraud reporting - Review whether the bank took proper steps to coordinate with the receiving bank ( XXXX XXXX XXXX ) - Recommend Wise investigate or return funds associated with blocked accounts used in financial fraud - Support me in recovering funds and/or holding parties accountable -- - * * Submitted By : * * XXXX XXXX Cell : XXXX Date : XX/XX/XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief