Consumer complaint received 2025-01-25 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: Block, Inc.
State: MI

Complaint narrative:
Complainant : XXXX XXXX XXXX ; XXXX. 

Summary of the Incident : We are writing to formally report a fraudulent incident involving my Cash App name XXXX XXXXXXXX, XXXX XXXXXXXX and XXXX XXXX XXXX XXXX XXXX XXXX account, jointly held with my cousin XXXX XXXX XXXX, who is the primary account holder. XXXX was on XXXX  XXXX  duty in the field at the time of the incident and was completely unaware of the transactions. This report is filed in accordance with advice received from XXXX XXXX representatives and aims to ensure that XXXX is absolved of any liability for the fraudulent transactions. 

Incident Details : Initial Deposit : A scammer deposited {$1500.00} into our joint XXXX XXXX XXXX XXXX account via Cash App. 

Misleading Instructions : The scammer instructed me to transfer the funds to a Cash App account under specific tags provided by them. Unaware of their fraudulent intent, I, XXXX, complied. 

Cessation of Communication : After completing the transfer, the scammer ceased all communication, ignoring my messages and calls.

Account Impact : Days later, XXXX XXXX informed me that the funds were identified as stolen. The transaction caused the account to become negative and subsequently placed into collections under XXXX name, credit report, confidential records, and affecting his promotion in the XXXX. 

Communication with XXXX XXXX : Upon learning of the fraudulent nature of the transaction, I, XXXX, contacted XXXX XXXX XXXX XXXX. They confirmed that the funds were stolen and advised me to file either a police report or an FTC complaint and forward the information to them to dispute the transaction. I have been confirmed by XXXX XXXX on XX/XX/year> that the transaction was in collections [ XXXX XXXX XXXX ]. 

Impact on Livelihood and Relationships : This incident has severely impacted our livelihoods : Banking Restrictions : I, XXXX, have been banned from opening future accounts with XXXX XXXX XXXX XXXX. 

Personal Relationships : XXXX, who trusted me as the joint account holder, is understandably upset and angry despite my explanation of being a victim of fraud. 

Emotional Distress : The experience has caused significant stress and a loss of trust in online financial platforms. 

Evidence Collected : I have retained the following evidence to support my complaint : Screenshots of the scammers face from XXXX calls [ XXXX  XXXX ]. 

Phone number and Cash App tags used by the scammer. 

Text message conversations. 

Request for Investigation : I respectfully request that the FTC and OIG : Investigate this matter thoroughly to identify the scammers and hold them accountable. 

Ensure that XXXX XXXX XXXX XXXX does not hold XXXX XXXX XXXX liable for the {$1500.00} in collections, as he was uninvolved and unaware of the fraudulent activity due to his active military duty. 

Conduct a forensic audit to investigate and validate the debt, including whether it was sold to a collections department, insurance claims, SEC ; UCC filings, 1099 filings, and any related matters.

Provide guidance on additional steps to resolve this issue and mitigate further consequences for both XXXX and me. 

Legal References : This report is submitted in alignment with the following laws and regulations : 15 U.S.C. 45 ( a ) : Prohibits deceptive acts or practices in commerce.

XXXX XXXX XXXX XXXX ( XXXX XXXX. XXXX  XXXX ) : Governs the operations and obligations of federal credit unions. 

Michigan Constitution, Article I, Section 17 : Guarantees due process and fair treatment under the law. 

Servicemembers Civil Relief Act ( 50 U.S.C. 3901 et seq. ) : Provides financial protections for active military members. 

Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) : Protects consumers engaged in electronic fund transfers involving fraudulent activity. 

Uniform Commercial Code ( UCC ) Article 4A : Provides provisions for funds transfers, particularly those involving unauthorized transactions. 

Intention to Press Charges : Both XXXX and I intend to press charges against the individuals responsible for this scam. We urge the authorities to prosecute the perpetrators to the fullest extent of the law. 

Conclusion : This incident has been a deeply distressing experience, not only financially but also personally. I implore the FTC and OIG to assist in resolving this matter equitably and swiftly. Please ensure that XXXX reputation and creditworthiness remain intact and that I receive justice as a victim of fraud. 

Thank you for your attention to this matter.

Company response to consumer: Closed with explanation