Consumer complaint received 2026-02-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Selene Holdings LLC
State: NV

Complaint narrative:
I am contacting your organization to file a formal complaint against Selene Finance. They have provided misleading information, telling us that we were being reviewed for loss mitigation options, then turning around and setting a foreclosure sale date of XX/XX/XXXX. We are very confused, and have not been able to get any straight answers or updates on this situation. We do not want to lose our home and have had a change in financial circumstance and can resume payments, but Selene wont give us a chance. We dont understand why Selene is handling things this way, but guess I am not surprised based on the way they handled our Covid related hardship. We told them several times that we dealt with significant income loss due to Covid as well as my sisters major health issues and we were not offered any relief or forbearance as required by the CARES act. Instead we received a loan modification that increased our payment hundreds of dollars a month that was difficult to afford at that time. 

My mother and I purchased the home in XXXX and had no problems until we had family health issues in XXXX as well as significant loss of income due to Covid. My sister had just given birth to her XXXX XXXX but had a XXXX 2 days after and was unable to take care of her kids at that time. My mother had to take time off work to help with the kids, and we were all burdened with excessive medical bills. This all was happening during Covid and this led to a loss in hours and income for me. We did everything we could to keep up with our bills but were sinking and contacted our mortgage lender to see if there were any programs to help families impacted by Covid income loss. We were told that there were no programs to help us, even though the government had approved the CARES act designed to help homeowners struggling due to Covid. A few months later we defaulted on the loan. We began looking into options to help us save the house and get caught up on the loan, and went through a review for a loan modification that was eventually approved in XXXX. The loan modification increased the rate from below 4 % to 8 % and the payment went up hundreds of dollars. Although we were grateful for this lifeline the fact that the rate and payment increased so much was a problem. 

I had recently gone through divorce and had child support payments as well as past due Attorney bills. My mother was still helping my disabled sister financially and in that same time period inflation and increases in all costs, food, gas, taxes, insurance led to us struggling. We made the modification payment as agreed for 7 months but then fell behind again around XX/XX/XXXX. We contacted Selene after a few months to try and resume making payments but were told that was not possible, they would only accept the full past due balance. We began trying to get Selene to open a new loss mitigation review and my other sister XXXX was speaking directly to their team in XXXX and was told there was an active review of our financial information for a new modification. Then we received notice of a foreclosure sale date on XX/XX/XXXX.

Company response to consumer: Closed with explanation