Consumer complaint received 2025-03-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: OK

Complaint narrative:
On XX/XX/year> I went to a Chase branch to deposit a check that was sent to me by an employer to purchase equipment. The check was for {$7600.00}. Before I deposited the check I asked the teller if they can authenticate the check to make sure it wasnt fraudulent. The teller briefly looked at the check and said it looked fine. I asked the teller if theres way to verify the employers account and asked if a manager can review the check. The teller looked at the check and said it looked legit and advised me to make the transaction. The teller didnt attempt to get a second opinion to review the check and advised me to wait 24 hours before using the funds. On XX/XX/year> I went back to the same Chase branch and spoke to a different teller. I informed them that I deposited a check and wanted to check if the funds were available. The teller looked into my account and stated the funds were available. I told them how I received the check. The teller made a comment, If someone sent me this much money I would have stolen it. I told the teller I did not personally know who sent me the check but stated it came from an employer and was told to deposit {$7300.00} into a vendor account who also banks with Chase. I asked the teller if they can look into the individual account for me to check if they are a business. The teller said due to their policy they arent able to provide me information about the person account but was able to tell me the person has been banking with Chase for a while. I asked the teller if there was a way for me to track the money if I deposit it. The teller said yes and filled out a slip with the person account information and had me sign the form and made the deposit of {$7300.00} into the individual account. On XXXX I called Chase to report the check of {$7600.00} as fraudulent due to the employer sending me another check that raised suspicion. I also reported the other account holder as a scammer but none of the representatives I spoke to on the phone took my situation seriously. I requested to speak to a manager but the representative dismissed my complaint. On XX/XX/year> I went to a different Chase branch and spoke with a manager who informed me that the check I deposited into my account was fraudulent after receiving a different check I was sent by the same employer. I informed the manager that the teller said the checked cleared and the manager looked into the account and told me the check was still pending. The manager called the fraud department to see if there was a way to stop the transaction. After speaking to the fraud department they informed the manager there was nothing they can do because the other account holder never had fraudulent activity on their account. The manager also let me know the person I deposited the money into withdrew the funds 30 minutes after making the transfer and told me Im unable to take out any of my funds out until the check clears. On XX/XX/year> the check was blocked/frozen and my account reflected a negative transaction of {$7600.00}. I called Chase and spoke to a manager who said there was no way I could get my money back because the teller did the transaction as a cash withdrawal. I told the manager the teller never gave me any cash but wrote the person name and account number on a slip and made the transaction that way. The manager advise me to call the fraud department and sent my complaint to a different manager where I did the in person transactions. I called the other manager and explained what happen and on XX/XX/year> I went to the chase branch and the manager confirmed the teller made a mistake when doing my transaction. The manager sent my complaint to the escalation department but as of XX/XX/year> my issue has still not been resolved and I still have not received a refund. I called the fraud department numerous times and they said they arent able to issue me a refund of {$7300.00} even though they know I got scammed and knew the teller gave me false information. They just said due to the transaction being a cash withdrawal they arent able to help me. After the fraud department review the other person account they noticed other transactions that took place and The fraud department informed me that they froze the other account holders funds and stated it will never happen again. Im still trying to find a way to get a refund due to this issue not being my fault. The manager told me it usually takes up to 3 years to detect fraudulent checks but due to me reported the fraudulent activity right away they were able to detect it immediately. Even after I reported fraudulent activity on my account and reported the tellers for making incorrect transactions I was still dismissed by Chase bank.

Company response to consumer: Closed with explanation