Consumer complaint received 2025-03-20 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Lien release
Company: PENNYMAC LOAN SERVICES, LLC.
State: GA

Complaint narrative:
This complaint is in reference to loan number XXXX for XXXX XXXX in XXXX, XXXX XXXX XXXX XXXX perpetrating tortious contractual interference. 

I have a greater-than-usual vantage on the abuse that XXXX XXXX is perpetrating against the XXXX, as I was their XXXX  XXXX, and also submitted all documents from the asbestos vendor, repair vendor, and mitigation vendor for XXXX XXXX 's review myself XXXX 

XXXX XXXX has repeatedly lied to the homeowner concerning insurance payment, and contrived a convoluted last-in/first-out funds-disbursal process which will roll all insurance payment shortfalls for subsequent workmen uphill to the first-responders at her home. 

It has been a year, and XXXX XXXX still refuses to release monies expressly earmarked by the carrier for the asbestos abatement vendor. Although the insurance payments came up short of subsequent vendor 's invoices, they have doggedly released monies to those parties, and now withhold remaining funds advising that the subsequent repair vendors must also lie and affirm they're paid-in-full before the initial abatement vendor can be partially compensated from the remaining funds. 

For a year, XXXX XXXX refused to read the full XXXX 's document in the XXXX 's claim, and falsely told them the carrier had not approved monies which were expressly earmarked in the XXXX document as paid-when-incurred for the asbestos abatement company who cleared the lane for other workmen at the XXXX 's home. IN a supreme revisionist exercise, XXXX XXXX chose to play chicken with the homeowners credit for over a year, and perpetrated a cascading series of lies and evasions to obfuscate their predatory methods. After months of review, Someone at XXXX XXXX realized they failed to read the full XXXX 's document, but decided next to erroneously hold out the XXXX day-XXXX  document as dictatorial of the appropriate means & methods for subsequent contractors. Although the work was completed within a few months, because subsequent XXXX 's installed wallboard instead of paneling and reallocated monies for pantry floor, XXXX XXXX asserted that the project was only 83 % complete, and withheld over {$18000.00} for nearly a year beyond the completion date. When pressed on this matter, they still refused to release the paid-when-incurred monies earmarked for the first responder, and directed several XXXX dollars of that money instead to the subsequent contractor ( XXXX ) after lying about receipt of XXXX ( first XXXX XXXX advised they received only a XXXX document in place of a contractor 's XXXX, then they said they received an incomplete XXXX, then they said they processed the XXXX in in reverse order from the order of service contracts received, and must slavishly pay the last contractor first as a result ). 

As of today, XXXX XXXX continues to lie to the Bentleys, and still declined to release {$10000.00} in monies, electing instead to direct all monies to subsequent contractors, at the expense of the first responder. the remaining monies is less than 70 % of the XXXX 's original bill, and XXXX XXXX most recently advised that they should SOLELY pay subsequent contractors on the XXXX hope that the mortgage-holder might release the remaining monies for the first responder at an indeterminate time in the future.

Company response to consumer: Closed with explanation