Consumer complaint received 2016-03-03 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Loan modification,collection,foreclosure — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Around XXXX XXXX I applied for a Loan Modification. The Loan Modification was denied. Then, XXXX Loan was transferred to XXXX Mortgage. In XXXX loan modification submitted to XXXX and denied. XXXX XXXX, I applied once again for a loan modification with XXXX and although it took months for a decision to be reached the outcome was successful and I was approved for a Trial Modification. 
XXXX XXXX, XXXX, Ireceived the Trial Modification Approval letter. client accepted approval contacted XXXX Mortgage to set up payments to be automatically deducted from my bank account because I did not want to miss any payments and wanted to ensure payment was being posted on time. 
XXXX XXXX, XXXX first trial payment was processed by XXXX Mortgage Then XXXX XXXX, XXXX I received a letter from Shellpoint informing me that the loan is being transferred back to XXXX effective XXXX XXXX, XXXX. Per correspondence I was instructed to continue the trial payment to XXXX On XXXX XXXX, XXXX I contacted XXXX Mortgage to ask how is the trial modification going to work now because I signed up for automated payments to be processed from my bank. I was informed the payments would continue to be processed and posted to the account regardless of who is servicing the loan. On XXXX XXXX, XXXX second trial payment payment was processed by XXXX Mortgage. On XXXX XXXX, XXXX, a third and final trial modification payment was processed. On XXXX XXXX, XXXX I received a letter about Escrow Shortage and escrow payment going up to {$260.00}. However the statement stated the payment amount is : {$3400.00}, when the trial payment is : {$2300.00} + the shortage which is an additional {$12.00} to the escrow portion totaling to : {$2300.00}. On XXXX XXXX, XXXX up to this date, Ihas contacted Bank of America to check status on the permanent loan modification documents. Bank of America is claiming to be unaware of an approval and are asking me resubmit the file. While in this conversations with Bank of america I have been asked when I am going to bring the account current? I informed Bank of America the payments are being deducted, the Trial Modification amount and I sent proof of that to Bank of America. B of A insists the Trial Modification correspondence was not received, and that I am past due and that I can re-apply. I already completed the trial modification and the trial payments have continued to be made up to date, yet Bank of America is claiming account is past due and that I can apply for a modification. Bank of America informed me that they can not send me permanent modification documents when I have n't applied for a modification. 
The loan went from BOA to XXXX Mortgage. Then the loan was removed from XXXX Mortgage and back to Bank of America. It is not my clients fault that there is miscommunication in between Bank of America and XXXX. I sent Bank of America the correspondence from XXXX about the approval and all Bank of America continues to do is state that I need to re-apply and they are not acknowledging the modification. This entire matter has caused severe anxiety to my family. I am a highly decorated XXXX, I suffered enough mentally, emotionally, and physically. It is enough that my career came to an end due to an injury in the field but now my pride is because I was given an approval I paid the XXXX installments and these XXXX companies refuse to help me. Please help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation