Consumer complaint received 2025-06-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: AZ

Complaint narrative:
On XX/XX/XXXX, I went to XXXX XXXX XXXX XXXX to obtain law enforcement assistance in regard to Identity Theft and Fraud crimes done against me during XXXX. I explained to Deputy XXXX that during these crimes I was living abroad ( XXXX XXXX, XXXX XXXX, and XXXX ) and that I only recently returned to the United States late XXXX of XXXX. ( See Attachment for Full Narrative ) I became aware of the Identity Theft and Fraud in XXXX of XXXX when I was on the market to purchase a vehicle. With the assistance of XXXX XXXX XXXX XXXX, I filed police report XXXX ( See Attachment ). I also filed FTC ID Theft Reports through out the past couple years. The original reports were lost but I refiled ID Theft ( See Attachments ). 

I sent copies of these reports along with proof of identity ( copy of Passport and Drivers License ), proof of address ( copy of utility bill ), and copy of my social security card to all three credit reporting agencies ( XXXX Equifax, and XXXX. They were all sent via certified mail. 

After a lengthy 3 year battle to restore my identity and several attempts requesting the credit bureaus and creditors to remove inaccurate information on my consumer credit files, EQUIFAX still has not completely removed the inaccurate information. Whilst XXXX XXXX XXXX  have done their investigation and removed all the inaccuracies due to the Identity Theft, EQUIFAX has not. 

Attached in my proof of certified mail correspondence addressed to Equifax, XX/XX/XXXX, which included the police report, FTC ID Theft report, copy of my ID, copy of my utility bill, copy of my social security card, and a letter summarizing the events and details of each inaccuracy due to ID Theft. I waited the legal given 30 days for EQUIFAX to respond. No response was given. 

I then called Equifax, XX/XX/XXXX at XXXX EST, and spoke with a representative name XXXX XXXX I explained to XXXX everything and he told me to mail the information to Equifax XXXX XXXX Department XXXX XXXX XXXX XXXX Georgia XXXX. On XX/XX/XXXX, I sent certified mail the narrative of the crimes done against me that cause the inaccurate information on my credit file, a formal request to provide me with the details of their investigation, copy of the police report, copy of FTC ID Theft report, copy of my ID, copy of utility bill, and copy of my social security card to the XXXX XXXX XXXX provided ( See Attachment for Proof of Certified Mail ). 

After 30 days, I still did not receive a response. 

2 years later, still nothing. No response. No corrections. My consumer rights have been violated. 

Now, though the CFPB channel, this is my final attempt in having the inaccuracies in my consumer credit file corrected before seeking full legal action against Equifax for violating my consumer rights several times. 

Attached are recent copies of my consumer credit files ( XX/XX/XXXX ). You can see that XXXX XXXX XXXX  have both done their investigations and removed all inaccuracies.

Company response to consumer: Closed with non-monetary relief