Consumer complaint received 2023-03-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: SC

Complaint narrative:
Every time I reach out to this company my emails become compromised. Which means somewhere there is a conflict of interest. Someone is selling my information and stealing me and my kids funds. On XX/XX/23 my account was positive {$8.00} in savings and {$1.00} in checking deposit of {$1500.00} and XXXX was made on the XXXX then {$220.00} the following Saturday alone with {$6000.00} for tax refund XX/XX/23 then {$670.00} on XX/XX/23 then XXXX on that Tuesday then {$76.00} in the savings someone was accessing my bank account via online banking while I was sleep I reported that twice nothing was done but then my money vanished nobody know what happened to my money I had the rep inside the bank transfer fund from Savings for {$500.00} to the checking account come to find out they sent it to a closed account that had an account take over ending in XXXX then i didnt realize it until going to an atm to withdraw fund that the bank took an additional {$500.00} and that the other {$500.00} never was deposited into the account then I had to show proof and the realized the funds I quote accidentally sent to a close account then she moved it to the checking so my receipt shows but the. The fraud department stated it wasnt that Saturday on tbe XXXX then when I got print outs on the XXXX it showed me negative XXXX which I moved to checking which means this bank tried to Say I spent over XXXX dollars in 2 days never giving me an explanation nothing so then tried to tell me o no there was funds there Im telling them to check the calls that the rep stated all the declined transactions over that weekend where they took money from my account on declined transactions on their behalf they stated they gave the funds back but didnt the. I was charged {$60.00} for transfers I didnt do which is fair if I complained about not using an XXXX to log into my account I do t own an XXXX and then they over look that then proof of logins while Im sleep. This bank took {$700.00} from my account to pay my rent on XX/XX/XXXX posted XX/XX/XXXX but then stated no they didnt my landlord calls me after my bank account is closed out according to Bank of America on the XXXX of XXXX and tell me my check was blocked but the landlord told me on the XXXX their company cashed the check and it when through but on tbe XXXX called and stated rhe check was blocked Bank of America . Sent me 4 letters stated they wouldnt be accepting any. More deposits but still took my employment check XXXX  child support checks and told me my account was closed but not sending my checks back me and my XXXX  are about to be homeless due to the negligence of my funds holding my funds for ransom I dont know who has access to my account fraudulently but its a conflict of interest somewhere my bank statements proof that

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief