Consumer complaint received 2024-12-12 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: Affirm Holdings, Inc
State: GA

Complaint narrative:
Fraudulent loan taken out in my name from a company named Affirm. I called to report the fraud immediately while the status of the loan was still pending, the supervisor refused to freeze or close the account and indicated they will send the loan money out while they " conduct their investigation '' which takes 30 days. It's an {$8000.00} loan taken out in my name but not being sent to me and they wouldn't tell me where the money is being sent to. 

I purchased two {$500.00} XXXX XXXX gift cards from XXXX in XX/XX/year>. When I went to use the gift cards today, XX/XX/year>, they both showed as being a XXXX balance even though they still had funds on them. I was told to call ( XXXX ) XXXX if I had any problems with the gift cards. I called the number and spoke with a representative about my issues. I thought at the time that I was speaking with someone from the XXXX gift card department, he assured me that he would help me and I gave him my gift card numbers and my PIN associated with the gift cards. He told me he was going to look up my account and the balances and put me on hold. He came back and said that yes the balances of both card showed XXXX but he would help me since he could see that I didnt use them. He told me that he was going to issue me a southwest gift voucher for about {$700.00}. He told me that I would be receiving an email in order to verify my email from Affirm who issues the voucher and once I verified my email he would use the voucher to book my tickets for me. I verified the email and proceeded to give him my personal information for him to book my flights on XXXX. He then said I still had a {$200.00} balance on the voucher and I should call him back when I was ready to use it. He asked a lot of confirming questions about my personal information including my SSN and I answered him thinking he was using it to look up my XXXX card account. I realize how stupid that was now. This evening around XXXX I received an email from Affirm stating that XXXX is processing my order and when XXXX confirms my order my payment plan will start in which I will have to make payments in the amount of {$490.00} for the next 18 months. I then downloaded the Affirm app and put in my phone number and to my shock and horror see that there is an {$8000.00} loan pending in my name. 

I called Affirm immediately to report this fraud on XX/XX/year> and begged them to close or at least freeze this account before the {$8000.00} is sent out but Affirm refused and instead told me they were putting a banner on the account and that I needed to fill out this unauthorized activity webform. I did not authorize this loan, I have no idea what, when, or how this loan was activated in my name without any affirmative consent from me. I am in no way the beneficiary of this loan and did not authorize it. I will be filing a police report in the morning as well as reporting this to the XXXX XXXX XXXX and the consumer protection financial agency, and the cybercrimes department of the FBI. Affirm has been made aware of the Fraud BEFORE the money has left the account and has the full power to stop this fraud before its completed but refused to do so and, in that way, is fully complicit and is most likely benefiting financially from this fraud. I never signed anything, or provided any identification, other than when I filed the complaint directly with the company on their website. Ironic how they didn't need ID to issue the loan but they needed ID to verify my identity when I issue a complaint of fraud.

Company response to consumer: Closed with explanation