Consumer complaint received 2025-07-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: CA

Complaint narrative:
False information with me I opened a checking savings account with US Bank XX/XX/XXXX I deposited XXXX checks and they cleared them under {$6000.00} no holding fee no nothing Social security deposit {$130000.00} into US Bank XX/XX/XXXX I called the bank questioning what's going on with my deposit they informed me that they was holding it until XX/XX/XXXX in the meantime of them holding my social security check from XX/XX/XXXX to XX/XX/XXXX XXXX I was inquiring things about before I don't see my savings I only see you but I opened up a bakery smartly checking and saying that's what it says on my mobile app now I've been crying about old draft they probably quote to the supervisor at that time through the XXXX number I mean XXXX number that she was fixing my account and I should be able to lose all the draft in XXXX days never happened now I understand this month I'd buy the XXXX check I was able to withdraw a XXXX they told me my money the rest of the money to be available at midnight XXXX days ago XXXX the XXXX I went to use the money they informed me that they place to hold on it according to the policy it says anything over XXXX that would be a place on hold they're trying to tell me that they're not going to release my funds until the XXXX of XXXX to him at XXXX the XXXX they claim to say goodbye the bank in for me today to get into the tent which is incorrect this Bank have never been done nothing to me but charging me overdraft fees waving all drafted and they going to tell me tonight that I don't have overdraft it's off of it never was turned on they haven't been doing nothing but giving me XXXX wrong information dealing with my account I'm losing a lot of things that's going on with my account that I'm being overcharged for and I would like for you to help me look into it cuz every person I talk to and giving me Miss lead information concerning my account is bad enough this Bank sent the police to my house claiming I threatened them by keep calling them how I threaten you by keep calling you and ask you about my account why is you playing with my money holding it you're bad enough you hurt my XXXX real money to the XXXX this account is not new it's been open since XXXX I mean XXXX of XXXX XXXX here it is XXXX how this account new that's impossible XXXX XXXX XXXX XXXX that's XXXX months old now it's going to be off so it's going to be XXXX months this bag is doing nothing but giving me run around make my XXXX XXXX I can't give me no corrector direct answers at all. Can you please help me cuz I go to my XXXX and my mind and my soul that you're playing abusive games with me by me being a elder not only that and receiving XXXX I haven't been doing nothing illegal with my account while I start now ain't nothing I've been doing and depositing through the ATM been coming back why I just thought now so you please help me resolve this headache XXXX XXXX XXXX with these different colors doing me telling me different things from different states and cities they're not even from California they're from other states would like to know why would they stay I don't have a savings account with a supervisor help me set up my savings account because she seen it for herself I opened up a bakery smartly checking and saving account why are you charging me for checks {$18.00} and then {$23.00} that I supposed to get free I wasn't to the bank and got temporarily checks I couldn't use them the people that have me to come back and pick up these checks why is my account in the hole for {$260.00} and what I didn't do nothing but withdraw {$160.00} from after the XXXX deposit you try to be monthly fees I just paid monthly fee you charge me again for everything I have overdraft fees on my mobile app and on my statement she's telling me I don't yes I do my name is XXXX answer XXXX somebody please call me in the name of the XXXX the XXXX of the whole spirit with this matter y'all keep asking me to give me people go over this bank and gave me the running basement that's inconvenience to me it's making my XXXX XXXX go up high you're sitting the police out to me when I go get up high and you always talking to me and you ain't giving me the correct answer of what's going on with my account I have a right to be upset and you want to call the police to send them to my house my mailing address for it don't take this long for no check to come back if a XXXX on the XXXX instead of came back like that check did when I deposited on the XXXX that XXXX check came back the next day less than XXXX hours so why this one ain't come back less than XXXX hours it felt like that love all this inconvenience with me and my account inconveniencing me having me late on bills please check into this matter for me please I am too old for this company to be playing mind games with me making my health bad having to go to the hospital because of my XXXX XXXX XXXX because none of the agents can give me the right answer then they informed me that I can go into the bank office and ask the Bank manager to release the hold from my account why is there even a hold and what's the real reason like I said please please in the name of XXXX XXXX help me because as of now my light bill is overdue as well as my payment for my medicine and food because this US Bank wants to keep holding my money because it's not a direct deposit since when people that are customer can't deposit check at the ATM are Mobile Bank when this is a bank and not a prepaid bank account please answer this for me to me this is just like Chime taking money and playing mind games with me concerning my account!!!!!! This needs to stop not no other XXXX bank customer going through this new area old help me with an attorney please

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation