Consumer complaint received 2024-09-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CO

Complaint narrative:
I have a Capital One banking account checking account to be specific. This happened over a period of time so apparently they were putting pending transactions back into my account when they weren't finalized but they did not inform me that they were doing so. So the transactions were small enough that I didn't really notice and I am one that checks my account numerous times a day. In fact they locked me out of my account at one point for two days because I had logged into many times even after I called I wasn't allowed to access my account. Which given what has transpired I think is an added problem with their banking practices. So they put all this money from the unfinalized pending transactions back into my account over a period of months. All in one day I guess the merchant finalized all of the transactions at once which in turn brought my account under by {$1800.00}. I question whose fault this really is given all these transactions suddenly showed up on one day transactions that had taken place over a month that's separate times there's at least 20 separate transactions from this specific merchant. I had no idea that these were still outstanding because, as I said I was never notified that the money was put back into my account or that the transactions had not been finalized. When I'd look at my account it would show the transactions for up to a week after they were authorized as pending. I did not realize the money was going back into my account. My point is, if Capital One is going to make decisions and are not going to communicate to me that they have put money back into my account so that I'm well aware of the status of my account and the transactions, once they put money back into my account that prior authorization should be null and void and the merchant should have to go through the steps again to authorize the transaction. I am paying for the laziness of the merchant and the non-communication of my bank. The merchant should not be allowed to come in over a month later and finalize those transactions and therefore cause my account to go under by such a large amount. Also of course I had overdraft protection checked on my account the Capital One never allowed any sort of overdraft on my account ever so I think it's pretty shady if they use that as their reason for letting my account go under by {$1800.00} all at once. I am attaching screenshots of the transaction list because unfortunately when you look at my statements it doesn't show all these transactions showing up on my account all on the same day but in the app they did show up all on the same day and not the day they were authorized and there's well over 20 transactions to crypto.com. to sum it all up all of those transactions even though they went back over a period of over a month showed up all at once on my account after the money had been put slowly and increments back into my account when they weren't finalized.

Company response to consumer: Closed with explanation