Consumer complaint received 2026-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: FIFTH THIRD FINANCIAL CORPORATION
State: FL

Complaint narrative:
Im submitting a formal complaint regarding Fifth Third Bank. There are XXXX separate issues involved, and I want to clearly distinguish them : # XXXX Formal Complaint Regarding Unprofessional and Hostile Conduct at XXXX XXXX XXXX XXXX. XXXX XXXX Hello, Im submitting a formal complaint regarding a disturbing and unprofessional experience at your branch on XX/XX/year> involving XXXX employees : XXXX, XXXX, and XXXX. Earlier that morning, I visited the branch and withdrew {$70.00}. I was assisted by XXXX and asked him, out of curiosity, about the status of my debit card. He informed me that the card had been delivered on the XXXX and asked if I wanted another one. I explained that I did not, and that I preferred my mail to continue going to the listed address even though I no longer live there. When I returned at around XXXX PM to withdraw {$170.00}, I was helped by XXXX. Immediately before any transaction discussion her first comment to me was, Still no debit card yet? This was concerning because it was clear that my private account information from my earlier visit had been discussed between employees. With XXXX standing right there next to her I told her I had already spoken to XXXX and relayed exactly what he had told me. She corrected the date I said the card had been delivered and again asked me about a new card, even though I made it clear that I did not want one, nor did I want to update my address at this time. I simply wanted to withdraw some money. To add to the discomfort, while I was waiting for my withdrawal, I overheard ( they were standing about XXXX from each other ) XXXX and XXXX talking about fraud, which felt targeted and inappropriate given that I had just declined to update my address. It added to the very hostile and suspicious atmosphere that they themselves created. XXXX processed the withdrawal but did not say goodbye or offer any basic courtesy which was absolutely fine. As I walked out, XXXX told me to have a great day, but her tone made me turn back and say out loud okay, let me give XXXX some work since she wants to work so XXXX baldly. I may have used some strong language, but I was transparent to XXXX about being a veteran and not only being accustomed to speaking that way, but also that I was absolutely not threatening anyone. XXXX will know exactly what Im talking about because used that moment to disrespect my ultimate sacrifice and tell me that my behavior wasnt very becoming of a veteran. What happened next was completely inappropriate. XXXX inserted herself into the situation from across the branch. She asked me why I was so upset with XXXX and I said I wasnt upset with XXXX ; I just wanted her to do her job that she had literally offered to do. XXXX was upset with my tone and I was more so upset that my personal information was the new office gossip. I literally told XXXX that I was not going to be provoked by her or give her the reaction she so badly wanted from me and that upset her. I told XXXX that I did not want to talk to her and XXXX was so upset by this that she told XXXX to close my account and then she began speaking in an even louder and very accusatory tone from across the branch which was completely unprofessional of her. I was sitting down and waiting for the account to be closed, or so I thought, so since my account is being closed for seemingly no reason, of course I want to talk to someone with some importance. I asked XXXX to get me some info and then I said yeah, I dont need Fifth Third bank. You guys do. Since Fifth Third signs their paychecks, and then XXXX says so do you want me to close your account? and I said I thought thats what you were doing? I'm so XXXX confused and then she says that she was actually ordering my card for me, but before then she says please don't curse at me in a loud voice so XXXX can hear from XXXX ft away. At this point, XXXX is talking so loudly from the other side of the branch asking me to talk quietly, but I'm literally having to talk over her so XXXX and I could have this conversation and she was standing right across from me. After I said I was so XXXX confused, XXXX suddenly decided to call the police, claiming she felt unsafe and I think claiming that I wouldn't leave even though at that point I was never once asked to leave. This was after she had been yelling over me from XXXX ft away instead of approaching me like the professional veteran she thinks of herself as. XXXX had hid in her office to play the victim, so I went to walk out and then turned towards XXXX office and told her that she could give the police my phone number if they wanted to talk to me. I was pretty much letting herself and the police know that I'm not running or hiding anything. Thats exactly why I also turned back into the branch and gave XXXX some work to do since she had literally offered to get the card mailed to the branch location unprovoked. It is also worth noting that when I came in earlier that same morning, XXXX was sitting in the very same spot being overly friendly smiling, waving, and politness that now feels disingenuous given how quickly she escalated a situation that did not involve her. That morning she greeted me first and stopped me to ask me about some homework that she had given me and she was questioning if I was going to have it done before our next meeting and I told her that I would. Im not sure what happened in between that morning and the afternoon, but when I walked back into that branch, XXXX was sitting in the same spot and did not offer me a greeting. The sudden shift in demeanor leads me to assume that my personal account details were discussed among staff and that they had convinced themselves there was potential fraud before I had even approached the counter. I want to be very clear : Threatening to close my account, yelling at me across the branch, discussing my private account details among themselves, and then calling the police as retaliation for me using one strong word in a non-threatening conversational sentence is unacceptable behavior from bank employees. I felt that I was treated with an unusual level of suspicion that did not match my behavior, tone, or intentions. Based on the way this interaction escalated, I am deeply concerned that implicit bias may have influenced the employees responses to me. This is extremely disappointing, and I would like this aspect to be taken seriously during your review. I am requesting the following : 1. A full review of the employees conduct and the internal handling of my account information. 2. Confirmation that no retaliatory actions were taken on my account. 3. Assurance that this matter will be addressed with appropriate corrective measures. I request that branch security footage and audio ( if available ) be reviewed as part of this investigation to verify exactly what occurred Please confirm receipt of this complaint and advise me of the next steps # 2 Failure to release my remaining funds after account closure Fifth Third later closed my account ( s ) and issued a notice that I am not permitted on Fifth Third property. I understand the bank may choose to end the relationship. However not only did I do nothing wrong, but I still have not received my remaining funds from the closed account and I have not been provided a clear written explanation of where those funds are, how they were disbursed, when they were issued, or what address they were sent to. Even if Fifth Third does not want me on their property, that does not resolve the banks obligation to return my remaining balance and provide documentation of the disbursement. I was XXXX XXXX XXXX XXXX when that letter was sent, and my account was closed. I walked into a Fifth Third bank on XX/XX/XXXX and spoke to XXXX XXXX, who said that she would help me in this matter and she never did Attachments/ documentation included : A copy of the letter stating the account closure and no-trespass notice The email chain I previously sent to XXXX XXXX requesting release of my funds and follow-up What I am requesting : A written response that addresses BOTH issues SEPARATELY The name and contact information of the person/department responsible for disbursing remaining balances after closure Confirmation of the amount owed to me, and the exact method/date of disbursement ( or where the funds were sent if its now considered unclaimed property ) A formal review of XXXX XXXX at the XXXX branch and confirmation of any corrective action or findings. Please confirm receipt of this complaint and provide a case/reference number for tracking.

Company response to consumer: Closed with explanation