Consumer complaint received 2024-05-26 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: WELLS FARGO & COMPANY
State: KY

Complaint narrative:
Its come to my attention I was passed over in the Wells Fargo Mortgage denials remuneration program. Ive never received any info and I really should have. The fact I didnt allow my house to be stolen from me so they could steal my equity doesnt negate the fact they ultimately forced me out of my handicapped-accessible home and caused me massive hardships by denying loan modifications twice. 

I was unfairly denied the mortgagemodification offered to me by Wells Fargo in XXXX, and I was unfairly denied XXXX XXXX XXXX XXXX XXXX program in XXXX, causing me to give up the home that was suited to my XXXX andinto a much harder situation. 

Wells Fargo forced me to continue to pay a higher mortgage rather than helping me do better, as was offered to me. The government paid forth for mortgage companies like Wells Fargo to help people like me. Wells Fargo decided that I wasnt worthy of paying {$600.00} per month, so they forced me to continue to pay {$1000.00} per month, and by effect, forced me out of the home I could have stayed in had I been helped as was offered to me. 

Despite a credit score of XXXX, flawlessly never missing a payment to WF or any creditor my entire life and to date, I was denied. Despite the fact I kept paying even in hardship, I was denied- twice. I had already spent XXXX  years showing I had been responsible with my mortgage despite fluctuating income - I just needed a modification to help for the time being, and it was being offered to me! The mortgage still would have been paid in full in the end. In fact, it probably would have been paid off to date - I should be mortgage-free now. 

It came to my attention that those with equity were targeted for denial because Wells Fargo would rather squeeze the homeowner out and take back the house to cash in on the equity by reselling the house to someone else. At the time I had around $ XXXX in equity. 

The modification would have afforded me the ability to stay in my modified home for the past XXXX years, as well as continue to grow my equity. Wells Fargo set me up to fail when they could have helped me. The repercussions were steep and continue to be so. I experienced further losses and hardship in moving, in living in a non-modified home, and they robbed me of what would have been my continued equity in the process, as well as a life in a far better neighborhood. 

As a single, XXXX mom Wells Fargo effectively forcedme out of my home and disrupted everything mydaughter everknew. It forced me into a house that, to thisday, I can not reach theone bathroom within due to my XXXX. If you'd like to know what that entails, you better be prepared for that answer. 

It also forced my daughter to change schools andlose her friends for her XXXX year. To add insult to injury, it leftme living in a drug and gunfire-filled neighborhood. Thankyou. We could have stayed in our good home with the modification and my daughter could have graduated with her class and I would be living in a safe, accessible home right now. Wells Fargo deeply affected my life and my daughter 's life.My life matters. My daughters life matters. Today that house is worth approximately {$350000.00}, representing a lost equity value to me of {$160000.00}. I could have stayed and paid the mortgage off over time with a modification and been holding that equity. 

As a result, I'm asking for {$160000.00} in the lost equity I would have gained had mortgage modification been allowed as offered. Im not looking to punish Wells Fargo further despite it being warranted. I want my lost equity, and I want to cap it at this time and place. 

I was a good customer. Wells Fargo took advantage and hurt me on multiple counts. I have never recovered financially or physically from having to rehome myself to a lesser-quality home, and my daughter has never forgiven me for ruining her XXXX year.In fact, she doesnt speak to me anymore. As she is my only remaining family member I can not begin to tell you the sadness I live with every day, how much I love and miss her, and my family, and now in a house that causes me pain and barriers every day as well. Have I suffered enough? 

My relief ask is {$160.00}, XXXX in my mortgage case. This will allow me to make the necessary changes to move on with my life as much as possible. Both denials were under my former last name. 

FYI I also experienced Wells Fargos embezzlement fraud, and somehow they seem to think that {$180.00} covers all that. It doesnt. I would have been in jail for felony embezzlement for a long time and paid stiff fines had I stolen from Wells Fargo. 

Please show me that Wells Fargo is committed to fixing these mistakes swiftly and to improving the lives, faith, and trust of those who were harmed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation