Consumer complaint received 2024-10-22 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: GA

Complaint narrative:
I was in the process of purchasing my first home. From the start up to the scam everything was handled via email including payments. On XX/XX/XXXX I received what I perceived to be an email from the closing law firm on my purchase requesting for me to send my closing cost. 
Here is the email : Good Morning XXXX and XXXX, Congratulations on the final steps of your purchase of XXXX XXXX XXXX XXXX, GA XXXX Your closing has been scheduled and will be coordinated XX/XX/XXXX. You need to have Cash to close funds wired to XXXX, XXXX & XXXX, XXXX. today to avoid a closing delay. I will send the wire instructions to use for this closing once you have acknowledged the receipt of this email. 

Please note : You will need a valid photo ID or any form of ID at closing, ( passport, credit card, SS Card, etc ) You can send me an email if you need anything else. 


Thank you, we appreciate your business. 

Thank you, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Georgia XXXX Telephone : XXXX Facsimile : XXXX Email : XXXX Website : XXXX  NOTICE : This message contains confidential information and is intended only for the addressee. If you are not the named addressee, you should not disseminate, distribute, or copy this email. Please notify the sender immediately by email if you have received this message by mistake, and delete this email from your system. Email transmission can not be guaranteed to be secure or error-free as information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission. If verification is required, please request a hard-copy version. 

The funds of {$5600.00} was wired to the information provided XXXX XXXX ) XXXX, XXXX XXXX XXXX,... 
XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXhone ( XXXX ) XXXX, Fax ( XXXX ) XXXX WIRING INSTRUCTIONS Name of Bank : WELLS FARGO BANK WELLS FARGO BANK Address : XXXX XXXX XXXX XXXX XXXX, GA XXXX XXXX  of Bank : XXXX Beneficiary Name : XXXX, XXXX XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, GA XXXX Account Number : XXXX PLEASE NOTE : TRANSFERS OF FUNDS BY ACH ARE NOT ABLE TO BE UTILIZED. ONLY WIRE TRANSFERS CAN BE MADE TO THE ABOVE ACCOUNT. 

After being notified by my realtor that this was not accurate, she contacted the law firm and spoke with XXXX XXXX who I perceive as the best recipient of the funds. XXXX advise no email was sent and will get with her IT department. There was no resolve. I immediately contacted my bank as well as Wells Fargo but Wells Fargo refused to speak with me. My bank has sent a recall of funds to Wells Fargo but there has been no response or resolve from either Wells Fargo or the law firm in which both companies was used in this scam. I am now without the home I was in the process of purchasing.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation