Consumer complaint received 2024-06-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: MN

Complaint narrative:
Started receiving pushback from the bank about my identity, theft crisis, And some of the fraud I was reporting. It was worse than I thought Ive now confirmed that its back as early as XXXX. I put off my statements from XXXX specifically the XXXX days XX/XX/XXXX and XXXX. Im making ATM withdrawals and XXXX different states, in a different country altogether. The states are in the United States of course. Plus, Ive opened up XXXX lines of credit on XX/XX/XXXX XXXX for a personal line. XXXX is for an auto loan and a credit card. I reported this to Bank this evening, and the fraud department kept pushing me back to the checking department who kept pushing me back to the fraud department. Additionally, Ive received a notification that my mortgage information has been compromised of which I notified them today and they said they didnt see anything on their end. XXXX not exactly sure whats going on, but The line of credit for {$5000.00} and the credit card are exactly the same thing as they reflect the statements I printed out theyre both actually platinum cards. Theres years in a lot of months theres no activity and XXXX not remembering all that great from back then but I suspect other things are involved. At this point, I feel like I have turned on me me and little Assistance. Requested reports on how theyre coming to their findings with these denial letters I have not received them. Additionally, I had a savings account that was closed without authorization. Nobody can explain. That was the account where a lot of transactions were made to investment online account such as XXXX. The checking account doesnt reflect the credit card statement stating that I paid them with U.S. Bank XXXX They told me that its impossible to do an ATM charge without my actual card but yet they had me do an ATM charges in XXXX XXXX Minnesota the same day XXXX in XXXX, Minnesota, which I know I was at work. Goes on there so many charges so much unaccounted money absolutely not XXXX person from U.S. Bank has picked up a phone and reached out to me so much as a manager. Please help me out with this. Note every single account that I have through U.S. Bank including my business account and credit card are compromised missing money and Ive reported fraud totally Ive gotten Very little in comparison to what Ive reported in fact, they seem to be really good at just sending the denial letters the approval letters kind of trickle in, but it seems like theyre up to something. See in the news reports of similar cases like mine and I hope somebody can take a closer look and instead of taking the word of a half {$1.00} XXXX company. The fact is, they actually recruited me out of a homeless shelter I was living at 10 years ago. Since then, Ive turned my life around in a great way and Ive been very successful opening many accounts having mortgage. I mean, Ive done really good. Theyre doing everything they can. It seems to not hold any responsibility. A lot of my money is flown through there and when I mean a lot, its a lot for a guy like me XXXX figure stats. As of the last XXXX years, Ive done outstanding for myself and XXXX and it seems like they mustve seen that and decided to take advantage of it. XXXX not sure I cant say theyre doing it or theyre actually the ones doing it. I can, I can say That they are doing little to nothing to figure it out and rectify it. All they say is do you want to file a claim and I said yeah for every month and every year when all this started and they tell me its not possible. Ive tried every way with them, whether it be badgering them all night, XXXX XXXX XXXX XXXX, And cursing them out. XXXX, what else you guys want me to do but I got the paperwork and they have a lot of questions to answer and nobody wants to answer them.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief