Consumer complaint received 2025-07-03 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: VA

Complaint narrative:
I am filing a formal complaint against Wells Fargo for their fraudulent act of opening an unauthorized XXXX XXXX XXXX account in my name without my knowledge or consent, and for subsequently imposing associated charges. This egregious misconduct directly aligns with Wells Fargo 's well-documented pattern of illegal and deceptive practices, including those that led to their {$3.00} XXXX settlement with the CFPB in XX/XX/XXXX. It represents a severe violation of my consumer rights. Furthermore, Wells Fargo has failed to provide complete account records and has deliberately stalled in resolving this issue in a timely and transparent manner. This incident underscores a broader pattern of past misconducts by Wells Fargo that I have been unable to resolve. 

From approximately XX/XX/XXXX to XX/XX/XXXX, I have reason to believe I incurred unauthorized monthly charges for XXXX XXXX XXXX and potentially other financial products on this account that was opened without my permission. On XX/XX/XXXX, Wells Fargo sent a letter indicating an enrollment period for XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. On XX/XX/XXXX, I received a reimbursement check of {$260.00}. Despite this, Wells Fargo has provided inconsistent information regarding the actual duration and total amount of these charges, and has failed to furnish a full accounting of all insurance-related charges on my account during the stated period ( XX/XX/XXXX to XX/XX/XXXX ). This continued failure to provide essential documentation, coupled with the unauthorized opening of an account in my name, represents a clear violation of my rights as a consumer and their obligation to me as a financial institution. 

I initiated a formal mediation process with Wells Fargo by submitting their own mediation request form on XX/XX/XXXX. This mediation process was established with a 90-day resolution timeline. Wells Fargo subsequently made two verbal settlement offers, first {$700.00} and later {$1700.00}, both of which I declined. I proposed a settlement of {$8000.00}, which was refused. 

Despite multiple follow-ups, Wells Fargo repeatedly communicated that they were " still waiting for a response '' regarding the mediation. On XX/XX/XXXX, I informed them that if the issue was not resolved by a final deadline of XX/XX/XXXX, I would escalate the matter to the Consumer Financial Protection Bureau ( CFPB ). On XX/XX/XXXX, XXXX day before this deadline, I received an email with login credentials for a third-party platform, revealing that the dispute had only been filed that morning. No mediator has yet been assigned. This delay means the mediation process effectively began 83 days after my initial request, calling into question the 90-day resolution commitment. 

On XX/XX/XXXX, having received no resolution, I called Wells Fargo and requested to speak with management. The representative informed me that someone from the Executive Office would call me back within 48 hours and provided a complaint ID ( XXXX ). This callback did not occur within the stated timeframe. When I called again today, XX/XX/XXXX, a different representative argued that Wells Fargo has 48 hours just to acknowledge a complaint and 10 business days to respond, which directly contradicts their previous statements and stated mediation timelines. This ongoing pattern of unresponsiveness, conflicting information, and non-compliance with their own processes has compounded my frustration and created an undue burden, demonstrating a profound disregard for effective consumer resolution.

Based on the {$260.00} reimbursement ( which was verbally indicated as covering one month of charges ) and the company 's refusal to provide a full accounting, I have reason to believe my full compensation demand of {$27000.00} is appropriate. This is calculated as 102 months of charges at {$260.00} per month. 

The company 's inconsistent information, their inability to substantiate the limited nature of these charges, their refusal to provide a full accounting, and their failure to adhere to their own established mediation timeline are the core issues. I believe these actions are part of a broader pattern of fraudulent and illegal misconduct, as evidenced by past regulatory actions against this institution, including the well-documented practice of opening unauthorized accounts for which they have been repeatedly penalized, notably the {$3.00} XXXX CFPB settlement. 
Company 's details : Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation