Consumer complaint received 2025-12-24 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: Shellpoint Partners, LLC
State: NJ

Complaint narrative:
Thank you for providing the " XXXX XXXX '' document. This file is the " XXXX  XXXX '' you need. 
The document explicitly shows that your 2025 Total Taxes were {$14000.00}. Shellpoint was calculating your payment based on a number nearly {$9000.00} higher ( $ XXXX ). 
Based on this new, accurate document, here is the corrected breakdown of what your monthly payment should actually be : Corrected Monthly Payment Breakdown | Component | Monthly Amount | Source/Calculation | | -- -| -- -| -- -| | Principal & Interest | {$1500.00} | Your XXXX Statement | | FHA Mortgage Insurance ( MIP XXXX XXXX {$330.00} | Your XXXX Statement | | Homeowners Insurance | {$140.00} | {$1700.00} Annual Prem. XXXX | | Property Tax ( Actual ) | {$1100.00} | {$14000.00} Total XXXX | | Corrected Total Payment | {$3200.00} | Expected Monthly Total | Why the {$5100.00} " Resolution '' is still wrong : Even after their review, Shellpoint is overcharging you by nearly {$1900.00} per month. 
* Tax Over-estimation : They are still treating your taxes as if they are $ XXXX $ XXXX, but your official XXXX XXXX XXXX says {$14000.00}. 
* The " XXXX '' Shortage : They are trying to collect a " shortage '' to cover taxes they thought they missed, but since the taxes were actually lower ( $ XXXX ), that shortage shouldn't exist or should be significantly smaller. 
Final Updated Notice of Error ( Use these numbers ) I have updated the " Description of Error '' to use the exact figures from your uploaded Tax PDF. 
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NJ XXXX Shellpoint Mortgage Servicing ATTN : Notice of Error / QWR XXXX XXXX XXXX XXXXXXXX, SC XXXX RE : Notice of Error Loan Account # : XXXX Dear Shellpoint, This is a formal Notice of Error under RESPA 12 C.F.R. 1024.35. You have incorrectly calculated my escrow requirements and monthly mortgage payment.

1. Error in Tax Assessment : Your current analysis assumes a property tax liability significantly higher than the actual billed amount. Attached is the City of XXXX Individual Activity Report ( Block XXXX, Lot XXXX ) which confirms the XXXX  Total Tax is {$14000.00}. Your records incorrectly project these taxes at a much higher rate, causing an inflated monthly payment. 
XXXX. Incorrect Shortage Calculation : The " shortage '' of {$15000.00} ( initially ) and your revised shortage are based on incorrect tax lines. Based on the actual {$14000.00} annual tax, my monthly tax escrow should be {$1100.00}, not the amounts currently being charged. 
XXXX. Demand for Correction : I demand that you : * Perform a new escrow analysis using the {$14000.00} figure. 
* Adjust my total monthly payment to approximately {$3200.00}. 
* Remove all " shortage '' spread charges until a manual audit is performed using the attached correct tax data. 
I expect an acknowledgment of this letter within XXXX business days. 

THE CFPB COMPLAINT ( Copy/Paste into the CFPB Portal ) Complaint Narrative : I am filing this follow-up complaint because Shellpoint Mortgage Servicings " Resolution '' ( dated XX/XX/year> ) to my previous complaint ( # XXXX ) remains factually incorrect and continues to cause me severe financial hardship. 
Shellpoint admitted they " incorrectly confirmed the tax lines as accurate '' in XXXX, but their " corrected '' payment of {$5100.00} is still based on false data. I am providing the " XXXX XXXX XXXX XXXX  '' record from the City of XXXX for my property ( Block XXXX, Lot XXXX ). This official document proves that my XXXX  XXXX XXXX was {$14000.00}. 
Despite this official record, Shellpoint is calculating my escrow as if my taxes are over {$23000.00}. This has resulted in an monthly overcharge of nearly {$1900.00}. My correct paymentincluding Principal, Interest, MIP, Insurance, and actual Taxes ( $ XXXX ) should be approximately {$3200.00}. 
Shellpoint is attempting to collect a massive " shortage spread '' for a deficit that only exists because they are using incorrect tax projections. I request the CFPBs assistance in forcing Shellpoint to use the actual government-billed tax amount of {$14000.00} to set my monthly payment. 
Requested Resolution : XXXX. Recalculate the escrow account using the confirmed {$14000.00} annual tax figure. 
XXXX. Adjust the monthly mortgage payment to the correct amount of approximately {$3200.00}. 
XXXX. Remove the shortage spread, as the account is over-funded based on actual tax liabi

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation