Consumer complaint received 2024-12-13 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
RE : Formal Complaint Against Chase Bank Regarding Auto Loan Mismanagement and Request for Damages To Whom It May Concern, I, XXXX XXXX, am compelled to formally lodge a complaint against Chase Bank concerning the egregious handling of my auto loan for a XXXX XXXX XXXX, which has resulted in a cascade of legal complications, emotional distress, and financial harm that could have been entirely avoided. 

# # # I. BACKGROUND XXXX. On XX/XX/XXXX, I applied for an auto loan through Chase Bank, a transaction that was promptly approved. 
XXXX. On XX/XX/XXXX, I purchased a XXXX XXXXXXXX XXXX from XXXX XXXX XXXX XXXX dealership in XXXX XXXX, Indiana, using the financing provided by your institution. I complied with all requirements by signing the necessary documentation and providing identification and proof of insurance.

3. Since the acquisition of the vehicle, I have diligently made all required payments on the auto loan, fulfilling my financial obligations in good faith. 

# # # II. SEQUENCE OF EVENTS LEADING TO COMPLAINT On XX/XX/XXXX, approximately nine months after my purchase, the XXXX XXXX Police Department reported my vehicle as stolen. Shockingly, at no point did Chase Bank notify me of any fraudulent transactions or investigations related to my vehicle. This alarming lack of communication has left me vulnerable and uninformed. 

The situation escalated further when, on XX/XX/XXXX, the vehicle was improperly released from the Illinois auto pound, despite being under an investigation hold. Consequently, I was arrested on XX/XX/XXXX, and charged with receiving, possessing, or selling stolen propertya situation that could have been entirely avoided had Chase Bank acted with the necessary diligence and transparency. 

# # # III. GROUNDS FOR COMPLAINT A. Lack of Communication and Accountability Chase Banks failure to communicate any issues regarding my auto loan or allegations of fraud constitutes a severe breach of duty. Under the Illinois Consumer Fraud and Deceptive Business Practices Act ( 815 ILCS 505/1 et seq. ), consumers are entitled to timely and accurate information regarding any deceptive practices that may impact their financial interests. Chase Banks negligence in this regard has placed me in an untenable legal position. 

B. Negligence in Monitoring Fraudulent Activity Financial institutions have an inherent responsibility to monitor accounts for suspicious activities and to alert customers accordingly. By neglecting to inform me of the alleged fraudulent nature surrounding my loan, Chase Bank has not only failed in its duty of care but has actively contributed to my emotional distress and legal woes.

Indiana Code 24-5-0.5-1 mandates that financial institutions act in good faith and with reasonable care in their dealings with consumers. Chase Banks negligence in failing to address suspicious activity related to my loan is a gross violation of this obligation.

C. Detrimental Impact on My Legal and Personal Standing The improper release of my vehicle from the auto pound has led to criminal charges that could have been averted if Chase Bank had exercised proper communication and oversight. The repercussions of these actions have severely impacted my reputation, financial stability, and emotional well-being, leading to XXXX stress, and a sense of helplessness.

Company response to consumer: Closed with explanation