Consumer complaint received 2025-05-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: NAVY FEDERAL CREDIT UNION
State: FL

Complaint narrative:
On or around XX/XX/XXXX, Navy Federal Credit Union ( NFCU ) recorded a lien against a XXXX XXXX XXXX. The certificate of title was issued on XX/XX/XXXX, naming NFCU as lienholder. However, the loan agreement and promissory note were not drafted until XX/XX/XXXX, XXXX the XXXX was recorded and the title issued. This is unlawful under UCC 9-203 ( b ) and Florida Statute 679.2031, which require a valid agreement, value given, and enforceable rights in collateral before a lien can be perfected. The lien is therefore fraudulent and unperfected.

NFCUs promissory note is unilateral, not supported by mutual consent, and does not prove NFCU extended its own funds or value to the transaction, violating UCC 3-303 ( b ). They have not produced any evidence showing lawful consideration or perfected security interest.

I have perfected a superior lien in the amount of {>= $1,000,000}, recorded under UCC Financing Statement # XXXX by the XXXX XXXX XXXX, which establishes a lawful and prior security interest in the collateral. 

NFCU responded to CFPB Complaint XXXX XXXX. XXXX by falsely stating that they contacted me on XX/XX/XXXX. This is untrue. No call, secure message, or correspondence has ever been made. This is a material false statement to a federal agency, in violation of 18 U.S.C. 1001. 

Since that time, I have sent Navy Federal multiple legal notices via certified mail, including : Affidavit of Truth Affidavit of Default and Dishonor Affidavit of Non-Response Affidavit of Wrongful Lien Demand for Arbitration Security Agreement and UCC filings Revocation of Power of Attorney Rescission of Signature To this day, Navy Federal has not responded to any of these documents point-for-point, nor has anyone from their legal department contacted me. I have also directed their customer service agents to forward all legal notices to their legal team. That request was ignored.

Most critically, Navy Federal has not rebutted or justified why their lien is considered perfected, nor have they offered any lawful explanation of how it meets the statutory requirements of UCC 9-203 ( b ) or Florida Statute 679.2031. Their continued silence constitutes dishonor, tacit acquiescence, and bad faith.

Their use of the ALL CAPS NAMEtrust property of the XXXX XXXX XXXXamounts to identity theft and fraudulent conversion. They are also in violation of copyright, which carries a {$500000.00} claim, and each statutory violation triggers {$1000.00} in penalties under applicable laws, including : 15 U.S.C. 1601 ( TILA ), 1692 ( FDCPA ) 18 U.S.C. 1001 ( False Statements ), 1028 ( Identity Theft ) UCC 3-303, 9-203 Florida Statute 679.2031 I demand that this matter be fully investigated, and Navy Federal be held accountable for misrepresentation, refusal to arbitrate, identity theft, and maintaining an unlawful lien.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief