Consumer complaint received 2025-10-05 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Pacific Retrieval LLC
State: CA

Complaint narrative:
I am following up with the complaint that I filed on to CFPB ( refer to the filing number XXXX ). 
If I may briefly explain the thing happend, the vehicle was under my name but my husband drove it for his business. My vehicle was given to XXXXXXXX XXXX XXXX XXXX shop as a gift in XXXX, which my husband was XXXXXXXX XXXX XXXX XXXX  customer. And the owner of the autp shop told to my husband, when it's time to do XXXX title transfer, he would contact my husband, which XXXX had never contacted either me or my husband. 
I did not have any idea my car was picked by XXXXXXXX XXXX XXXX  and stored there for 30 days, then it was dimentled, was recorded it in XXXX. XXXXXXXX XXXX XXXX had never contacted during the 30 days, and XXXXXXXX XXXX XXXX  passed my car case to to the dept collector, which Pacific Retrieval sent me the invoice and the letter on XXXX XXXX XXXX. 
As I explained it from my feedback to the filing number XXXX, I had never received any letter or invoice from XXXXXXXX XXXX XXXXXXXX until I received the invoice of {$1900.00} and the letter from Pacific Retrival on XX/XX/XXXX. According to the letter, I owe {$1900.00} to Pacific Retrival. I responded to this letter and asked to send me the proof that stated I owed the money. This company had never sent me such a proof for example XXXX records or police record anything, but kept stating that the time that the vehicle was found abandoned was under my name, so I owe the money. 
XXXX proof ( PUBLIC AGENCY AUTHORIZATION TO DISPOSE OF A VEHICLE VALUED AT {$500.00} OR LESS TO A SCRAP IRON PROCESSOR OR DISMANTLER and VEHICLE REPORT ), the company sent to CFPB to respond to my filing number XXXX, either XXXXXXXX XXXX XXXX or Pacific Retrival had never sent me at all even though I asked. 

I responded to them again with all evidences that that vehiele was given to XXXXXXXX XXXX XXXX XXXX as a gift, later the owner of the shop sold it to someone whom I had never known, then the shop owner never did call me/ husabnd to do XXXX XXXX transfer work done despite of his multiple promise to do it. Only I could imagine what had happened with my vehicle is after the car was sold by XXXX to someone, then the car remained abandoned. 

When I received the invoice with the letter from the dept collector on XX/XX/XXXX ( which is Pacific Retrieval ), I was very supprised about it. I called XXXXXXXX XXXX XXXXXXXX, and the receptionist said, " we turned your case to the dept collector after 30 days waiting from the vehicle owner. '' I told the receptionist at XXXXXXXX XXXX XXXX that I had no idea that the vehicle was towed and sotred at XXXXXXXX XXXX XXXX  over 30 days. The receptionist at XXXXXXXX XXXX XXXX stated that she did not have any information about this case as they already passed the case to Pacific Retrieve.

Now Pacific Retrieve has taken legal action to collect the money from me, which I am led to believe that the company is unjustly trying to collect a debt for fees that I never could have paid. 
Thank you so much for giving me your attention. XXXX

Company response to consumer: Closed with explanation