Consumer complaint received 2026-01-24 00:00:00
Product: Debt collection — Auto debt
Issue: Communication tactics — You told them to stop contacting you, but they keep trying
Company: Roadrunner Account Services, LLC
State: NC

Complaint narrative:
XX/XX/XXXXXXXX   : I have told them I was between jobs and put in {$50.00} as a curtesy payment to show I was still a willing XXXX. I have stated that due to my new job I requested all future communications regarding my account be made via written or email form. They agreed. 

XX/XX/XXXXXXXX  : I quoted permitted under N.C. General Statute 75-52, I am requesting that all communication be in writing only. And put in a hardship request which they granted and said collections would still continued. 

XX/XX/XXXXXXXX  : They confirmed in writing that I have been removed from phone calls and text messages. 

XX/XX/XXXXXXXX  : I have received a text message from a random number stating they have an active pickup request through roadrunner. I tried emailing them to confirm who they sent but, they insisted I called. 

XX/XX/XXXX : I have requested confirmation of account status in writing and that communications be continued via email. 

XX/XX/XXXX : They used a different number to contact my mother requesting to get in touch with me. I had no given my mothers number to them or on the application form for the loan. 

XX/XX/XXXX : I emailed them stating that they could reach me anytime via email and that they should not contact a third-party again. 

XX/XX/XXXX : I voluntarily surrendered the motorcycle and that I still want communications via email. 

XX/XX/XXXX : They confirmed they got my email but are still trying to force a phone call. To which I reiterated I want communication to be via email only. To which I then quoted : This request is made pursuant to the Fair Debt Collection Practices Act, including 15 U.S.C. 1692c ( c ), which permits consumers to limit and control the manner of communication from a debt collector. I am also preserving my rights under 15 U.S.C. 1692d and 1692e. This request is not a refusal to communicate, but requests that communication be conducted in writing to ensure clarity and proper documentation for all parties. To which they then agreed to talk with their work team to assist me in the appointment to pick up my bike and keep communicating via email. 

XX/XX/XXXX : I gave them the location of where the bike was, told them itd be readily available, and it would not be moved. 

XX/XX/XXXXXXXX  : After getting an email from the repo agency and confirming the location, Roadrunner marked me late and had a new payment date. I emailed them confirming if my account status was changed to in-progress for repossession or if it was an active and open account. To which they never replied XX/XX/XXXXXXXX  : They called my mother again using a different number asking for me and said it was urgent. 

XX/XX/XXXX : After threatening the repo company with sending my friend to tow it for them since I havent heard from them since the XXXX they finally send someone out to grab it. Loading it sketchily on a flatbed with a box truck already on the back of it. I then got an email from Roadrunner asking me to call them again to which I reiterated my right to written communication.

Company response to consumer: Closed with explanation