Consumer complaint received 2018-09-10 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Consumer Financial Protection Bureau XXXX XXXX  XXXX XXXX  XXXX, Iowa XXXX XX/XX/XXXX Hello sir or ma'am, I was advised by the legal office on base to contact you regarding XXXX XXXX XXXX, a company located in XXXX, CA for an erroneous account they reported to the credit bureaus for 2 years, refusing to remove it without any justification. my rights being severely violated and both my wifes credit report and mine are damaged beyond any extensive & timely repair! We have been turned down for any application we have attempted since this issue and same rings true today. My wife and I have been trying to get our first VA loan, however, cant pass the credit as a direct result of this account that continues to report illegally on all 3 credit buries. Despite several disputes ( even with proof enclosed ), the Bureaus came back every time saying it was verified as accurate. The account they have been reporting was regarding a vehicle I attempted to purchase but the loan was denied by XXXX for that vehicle and after just a few days of it being in my possession, the dealership told me the loan was not approved and that they were coming to retrieve the vehicle. I was forced to give up the vehicle but nonetheless, XXXX XXXX XXXX decided not to remove the information from my report and my wifes. My wife never shouldve been on the loan to begin with and when I initially signed for the car ( during the pre-approval that became denied ) The dealership had me sign my wifes name on the documents. To be safe I brought it to 3 separate managers attentions without a response from any of them. XXXX even tried obtaining money from this by taking to court and both times fa after I spent past two years victims a lied and case was dismissed. ( see attachments ). I have attached several documents to this file for the proof. You can read through and clearly see that I have been 100 % honest, however, XXXX and the car dealership are caught in several bold faces lies. Heres an overview of what led up to this event and attached are a document ( proof ) that I have maintained and kept the record to provide you with proof of my innocence wrongdoing regarding this entire situation. I am asking for your help. 

On Friday, XX/XX/XXXX I found a vehicle online from a dealership who offered delivery services where I lived in GA. They said I could do everything online and after finding something I like that they would send a bunch of detailed pics to ensure, then it would be delivered to me along with any paperwork etc. I found a XXXX XXXX and that evening the car was delivered by 2 girls who didn't work for the dealership but ran deliveries for them occasionally. I immediately noticed that the seats were cracked and damaged. I called the dealers cell and he said that he would have someone pick the car up on Monday to repair and restore the seats. That same night is the only time I ever signed any paperwork. The drivers said they never had to do the paperwork before had something worked out with XXXX because something personal popped up and he left earlier that day. They told me to sign all the spots, even for my wife ( if you read  the emails you will see where I mentioned this to the whole XXXX management staff ). After that night he avoided me for several days until eventually I wrote emails to the management and to make a long story short they came and picked up the car and at the point, the deal was done. A week or so later the dealerships financial manager XXXX called me and asked if I would still be interested in the vehicle if he repaired it for me, or if there were any other vehicles I was interested instead. Eventually, I agreed to reconsider the XXXX because he had the seats professionally cleaned and conditioned, so they looked much better. A day or 2 after that conversation XXXX called XXXX back and got the deal worked out again. ( SO, HE SAID ) at this point, I had the car a week or more ( for the second time ) and a girl named XXXX kept calling me for items I needed to finalize the loan. Every day she would call me with something new " the bank needed ''. I asked several times why they still need documents if the loan was approved but never got a straight answer. Finally, the dealership called the next day and said I would be doing a " welcome interview '' with XXXX. It seemed more like an interrogation than a welcome interview, but I was honest and when they asked about my rent I told the truth. Well, this set off all kinds of alarms because suddenly, the rent didn't match on the paperwork the dealership pushed through ... ... FUNNY BECAUSE THEY NEVER ASKED HOW MUCH MY RENT WAS UNTIL THIS POINT. After a few days of constant calls from both XXXX and the Dealership about getting someone from the base housing to call and verify my rent ( even though the base said they will not make phone call, but would provide me a letter ) I told XXXX that I am simply not driving an hour to the base to get someone to call and verify because they had already told me no. I told him I would gladly have them fax a letter but that was not sufficient apparently. The last I heard from the Dealership or XXXX was a day or 2 after the last email I provided. XXXX had called me and said that if I didn't have the base housing call him and XXXX that he was coming to get the vehicle that day by XXXX XXXX. I told him fine and that the vehicle is in my office parking lot. That was the last I ever heard anything else until XX/XX/XXXX, 2 months after being told they were claiming the vehicle and I was denied due to my monthly rent being too high. I DON'T KNOW HOW THIS IS POSSIBLE BECAUSE I EVEN HAVE A LETTER FROM THE COMPANY SAYING THE LOAN REQUEST WAS DENIED! ACTUALLY 2 LETTERS, ONE MAILED TO ME AND ONE TO MY WIFE! Now for the past 2 years, I've been charged on my wife and my credit reports as if we just never paid on the car, I STILL DON'T KNOW WHO HAS THE CAR TO THIS DAY. If you read all my attachments, you'll see how shady this all is!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief