Consumer complaint received 2026-04-08 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Servicer under contract with Federal Student Aid
State: TX

Complaint narrative:
I am writing to formally request the assistance of your office regarding a significant financial loss resulting from predatory private student loans used to attend the XXXX XXXXXXXX XXXX XXXX between XX/XX/XXXX and XXXX. To date, my family and I have paid approximately {$130000.00} toward loans associated with this institution. Specifically, I am seeking an investigation into the possibility of a refund for {$27000.00} in private loans that have been paid in full. While I recently received a restitution payment of {$490.00} as part of the XXXX multi-state XXXX settlement, this amount is grossly disproportionate to the financial harm endured. The XXXX XXXX has been proven to have engaged in widespread misrepresentation and deceptive practices during the years I attended. Furthermore, your office has previously noted that the school 's corporate owner, XXXX XXXX XXXX XXXX, defrauded students by failing to disclose accreditation failures. The payment of {$27000.00} represents funds taken under the premise of a legitimate education that the XXXX XXXX XXXX XXXX failed to provide. Because I have already been identified as an eligible borrower in the XXXX settlement, it has been established that I was a victim of these predatory lending practices. XXXX. Misrepresentation of XXXX XXXX and Salaries During the recruitment process, I was presented with misleading statistics regarding post-graduation employment rates. I was led to believe that a degree from the XXXX XXXX guaranteed a high-paying career in my field of study. However, the school failed to provide the career services promised and inflated their success metrics to induce enrollment. 2. Predatory Lending and Financial Misconduct The financial aid department at the XXXX XXXX rushed me through the signing of loan documents without a clear explanation of the long-term debt obligations. I believe the school violated the " Borrower Defense to Repayment '' standards by using aggressive and deceptive tactics to secure federal funding at my expense. 3. Request for Refund Given the Department of Educations recent findings regarding the XXXX XXXX parent company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), I am requesting : A complete refund of all voluntary payments and involuntary collections After contacting the Department of Education and applying to two different Borrower Defense claims # XXXX XXXX and XXXX I have been denied because my account shows a zero balance. I have contacted the Department of Educations Borrow Defense hotline and have been hung up on. I received the XXXX in XXXX of XXXX and it looks like it did an override of looking into my account for refunds after the Department of Education XXXX XX/XX/XXXX announcement, all borrowers who attended between XXXX and XXXX are eligible for 100 % discharge and a refund of payments made to the Department, regardless of current balance. '' I have a final document printed the XXXX day of XX/XX/XXXX showing {$120000.00} worth of loans. We have paid almost double this amount with interest. If you do not include the XXXX forgiven by XXXX, a refund of {$90000.00} just in loans without the interest would be owed to myself and my family. I am requesting that your office : Review my case for potential inclusion in any current or future group discharge applications for private loan restitution. Investigate whether these private loans qualify for a refund given the documented fraud of the institution. Provide guidance on any further steps I can take to recover these funds. Sincerely, XXXX XXXX

Company response to consumer: Untimely response