Consumer complaint received 2024-11-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Upstart Holdings, Inc.
State: FL

Complaint narrative:
From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX My Date of birthday is : XX/XX/XXXX My Social XXXX Number 's is : XXXX Phone Number is : ( XXXX ) XXXX Dear CFPB, I have tried multiple times to resolve inaccuracies through XXXX, XXXX and XXXX and directly with UPSTART NETWORK INC and have not gotten any resolution for the glaring errors on my credit report. I have been ignored each time and in my opinion, UPSTART NETWORK INC, XXXX, XXXX and XXXX have not followed the Fair Credit Act. 
They keep updating me with incomplete and inaccurate information. I have been a victim of the FCRA 's mishandling. This time I am disputing inaccurate, missing, and unverified information through the CFPB. I am entitled to 100 % accurate and correct credit because the FCRA requires it. 

I am requesting that you and the furnishers do a full investigation of the following accounts that I am disputing. Please send a copy of this letter to each furnisher and want you ( and each furnisher ) to do a proper investigation as required by the law. To be clear, I am not asking you to ignore my letter or to send me silly form letters back refusing to investigate. 
Instead, I'm asking you to take this very seriously as I take the accuracy of my credit reports very seriously. It is vital that I have accurate and complete credit reports with all the information verified. 

On my reports, there is contradictory, incomplete, and incorrect information that can not be verified. 
I don't know if this is because the furnishers, who are unreliable sources of information, are giving you false information or whether you are doing a poor job of reporting the data. Either way, now is your chance to do the right thing and it is now the opportunity for the furnishers to do the right. 

For each account I list, make the information 100 % complete and accurate ( and verifiable ) or delete the entire account. 

I want you to thoroughly and properly investigate each and every account described below and investigate each and every error or missing information that I point out to you. And if there are errors or incomplete information, then correct them or delete the entire account. 

I'll identify each account and specifically what I believe is wrong. I appreciate you properly investigating all the items I've identified below. Fix each and every error ( including incomplete information ) on every account or delete all accounts that you will not correct. And make sure you are not just hiding information from me- I want to see everything in my file disclosure, and I want everything in my file to be 100 % accurate and complete, and verifiable. 


Account Account Name : UPSTART NETWORK INC Account Number : XXXX Balance : {$0.00} Date Opened : XX/XX/XXXX Errors : 1-Under the account information you report that the account opening date was XX/XX/XXXX but in the Payment History you report that the first activity was in XX/XX/XXXX, is the date for day opening incorrect in the account information? or is it incorrect the day openin in the Payment History? which is correct?, Fix this or delete the entire account. 

2-Where is the recent payment?, why is it not reported?, why is missing?, UPSTART NETWORK INC isn't it reporting it? Or is XXXX the one who doesn't report it?, is it supposed to be empty?, Fix this or delete the entire account. 

3-According to the account information, the BALANCE UPDATES was on XX/XX/XXXX but in the UPDATED STATUS it reports XX/XX/XXXX, why has the status not been updated? Update it or delete the entire account. 

4-Under the account information it says that I have a balance of {$0.00}. If I have a balance of {$0.00}, why is the account in charge off? Is the balance correct? Is the account in charge off? Which one is correct? Fix this or delete the entire account. 

5-If you are reporting a Balance {$0.00} in the account information, why don't I have a monthly payment? Explain this to me?, Fix this or delete the entire account. 

6-Under the Payment Hosry you only report until XX/XX/XXXX, why is there no data for XXXX, XXXX and XX/XX/XXXX? Why is missing?, It is not supposed to be updated month after month, Update all these months missing or delete the entire account? 

7-Under the account information you report that the opening date was in XX/XX/XXXX, but in the Balance Histories you do not report from XX/XX/XXXX to XX/XX/XXXX, why do you not report these months? Is this incomplete information? Provide all these months from XX/XX/XXXX to XX/XX/XXXX or delete the entire account. 

8-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

9-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

10-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

11-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

12-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

13-Under the balance histories you report that the XX/XX/XXXX balance was paid on ( XXXX ) XX/XX/XXXX, I paid {$0.00} in XX/XX/XXXX? Or was it in XX/XX/XXXX?, is this inaccurate information?, I'm confused, Fix this or delete the entire account. 

14-Under the Balance Histories you only report up to XX/XX/XXXX, where are the months of XXXX, XXXX, XXXX and XX/XX/XXXX, is this missing information? Provide all these months in the Balance Histories or delete the entire account. 

Finally, after you have completed your investigation, please send me a copy of the investigative results and a complete copy of my complete file. By complete file I mean everything you have on me in your file, and I want you to also include the inquiries made ( hard and soft pulls ) with the reason for each inquiry and a copy of the certification made by each user of my report. Make sure you give me everything that you have on me- do not leave anything out as I understand under the FCRA that I'm entitled to my full file disclosure. 

Please note that for every account I have disputed, unless every piece of missing data is filled in and every inconsistency and every error is accurately fixed or each XXXX of the disputed accounts is deleted entirely, your investigation will not resolve my dispute as to that accounts, and, if that is the case, here is my statement of dispute for each of the accounts that you do not correct 100 % by making complete and accurate : As per my right under Section 1681i, I want you to give me the following information about how you investigated my disputes : " a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available. '' Enclosures : ID Proof of Address Pages from XXXX Credit Report XXXX : XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation