Consumer complaint received 2023-12-28 00:00:00
Product: Prepaid card — Government benefit card
Issue: Unexpected or other fees — 
Company: U.S. BANCORP
State: WA

Complaint narrative:
So I don't have exact dates. But reliacard has my recorded messages and had their superiors talking with labor and industries which is where the card was produced because of. Not only dI 'd reliacard not give me my funds I had in the acconut but they said they paid the banks which reliacard had me use their atms. Then they not only took the money out but when approached about the XXXX  they would have me use atms and attempt to make more withdraws which would then freeze my account for 24 hours. They shut my card down saying that my card was the problem and then never sent another card for over a month saying it was a mistake and the person who shut the one card down shut the card down but didn't reorder me a new one. They wouldn't allow me to transfer money to another account stating that I don't have an actual account just a card for money that was given to them by XXXX XXXX XXXX. Then finally after XXXX XXXX XXXX finance person and I got it clear to reliacard what had happened reliacard shut down the account they said I never had and sent me a certified lether to my landlords address and charged me the cost of the certified check that made my rent over two months late and only sent the amount of one check. They had been given my next pay periods money during the month that all this happened and didn't enter it into my account which made confusion because XXXX XXXX XXXX showed the release of funds was made to reliacard. This was during the months XX/XX/XXXX through XX/XX/XXXX. XXXX XXXX XXXX has just recently been able to get to the bottom of it all and finally issued me a check this month XX/XX/XXXX. Being on XXXX my funds are very important to me. Reliacard charged me overdrafts on this account. They gave me earnest money while deciding if they had made a mistake in the amount of somewhere in the ballpark of XXXX dollars and then they said they didn't make an error and charged me back for the XXXX plus overdrafts on the account I never had per them and never did I see the money from that money because relia card had their supervisor tell me their investigation says they paid these banks where I used their arms except they didnt. I'd be on the phone with reliacard per their customer service reps and attempt to take money out of atms that were US Bank atms even and the arm would say insufficient funds and I'd tell them exactly what the arms said and they would tell me they aren't affiliated with Us bank only that they get their cards issued by US Bank and that's why they would have me use US Bank atms. The whole thing cost me my place of residence for almost a year. Because of this I wasnt able to stay in contact with XXXX XXXX XXXX and forced to have them close my claim. I was homeless and I ate outta garbage cans and went hungry alot of the time. My health has deteriorated because of this and now as of XXXX XXXX XXXX XXXX  has had to reopen my claim and now not only will I never be able to work again but I may lose my XXXX due to XXXX XXXX XXXX from XXXX  I had that went unchecked due to having no way to have contact with XXXX XXXX XXXX. I've been humiliated by not only reliacards employees but when Id call every day they would put me on hold and then hours later they would say hello and disconnect the call. This went on for months until my phone carrier shut my phone off for none payment and now I've lost important messages from police officers who called to.let me know someone was trying to get inot my house and that person then robbed me but messages from my son who's no longer with us due to XXXX XXXX last year. This may be how these XXXXXXXX XXXX run a buisness and that's good and fine. But when someone like me goes to their place of buisness and rips into them because of their ignorance and incompetence. I really don't feel that, that person should be held accoutable table for their actions. It's not like people collecting government subsidized income while outta work are really able to keep up on bills as it is usually. But when these XXXX  nor only laugh at you but play games with your money and leave you with no option to be compensated for what you lose they shouldn't be fined or have their hands slapped. It should be a crime. It should be taken serious as someone trying to XXXX XXXX. There were times I can't believe I made it through where I was shivering so cold and so hungry that I XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. To hear that they have actually finally been caught at their XXXX tactics and XXXX  brings a little happiness to me. But it will never come close to being so much as a drop in the bucket for the XXXX they caused me and I'm sure thousands of others. I didn't even have enough money to have a service for my son after he passed. I took donations and begged on the street corners just to afford to have him XXXX. Losing his messages he had left me will never be able to be brought back. And the thought of being so down and unable to do simple things like have a service for him weighs on my heart every single day. I hope these people are charged with criminal charges and have their very lives torn apart like some of those of us who took part in their little games did. How dare they be allowed to stay in buisness. But it's all about money right? I mean I complained to someone at one of the offices of people who I was sopossed to complain to and was told that it was all taken care of and they haddent made mistakes yet if that's true why would XXXX XXXX XXXX need to get their finance person in XXXX washington involved. And why would they receive a check back that says it was never cashed from reliacard? Or how about where's their documentation showing these atms actually paid me when they were literally on the phone and had the ability to see the banks weren't giving me the money but saying denied for insufficient funds and then sending me to other atms to withdraw money until the card would finally be shut down for 24 hours? Why would they cancel the caRd and say it's a fraudulent card and that they have to shut it down even though I not only never asked for them to but then they don't send a new card and when they do they realize the card wasn't sent why wouldn't they send one next day knowing it was their fault? Oh that's because they didn't send me one that time either it took them a third person to actually send it 6 weeks later amd they couldn't expidite it knowing my landlord was charging me XXXX dollars a day late fees for the first week and XXXX  a day for the the next week. And so on. I'm still trying to pay him off. And I've already given him over XXXX  grand in the past three weeks. That's absolute XXXX all because reliacard is a conglomerate of the XXXX most uneducated XXXX  ever to work with the people 's money. I'd like to slap the XXXX outta their ceo and every single XXXX I've had to deal with especially the ones who would leave me on jold only to get on and then hang up on me. Or say we've already spoke today quit calling and such. Im beyond disgusted with these animals and hope they each have to go through the exact thing I have. And still yet to be paid what I'm owed let alone a XXXX XXXX  for thier incompetence or the XXXX I've been put through. No amount of money will make the feeling of being a piece of XXXX father go away. No amount of money will make the feeling of being thrown outta the hospital when my baby was born in XXXX because I looked like a bumb and they thought I was a XXXX when actually I was just a XXXX homeless person thanks to these XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation