Consumer complaint received 2024-05-16 00:00:00
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Solar Mosaic LLC
State: TX

Complaint narrative:
This is a very sensitive situation and I have to do everything that I can to be heard and treated fairly. I am requesting that this matter be referred to XXXX because of fraudulent/deceptive predatory sales tactics. Both the seller and the lender have industry knowledge that I was not aware of at the time of the sale. How could I have known? Therefore, I believe that Solar Mosaic and XXXX XXXX are responsible for claims made by the sales representative 's misrepresentation of the federal tax credit. I believe that the sales representative knew that the tax credit is usually NOT cash received as he made me believe. But as I have since learned the tax credit is used to pay down any tax liability that I may owe at the end of the year. Had that been made clear to me I never would have agreed to the loan. Again during the loan competition process, it was never mentioned or eluded to that I may have to pay 30 % out of pocket to pay down my loan to the expected sales price of {$45000.00}. I am willing to pay the loan. I'm just not willing to pay the loan inclusive of the {$19000.00} tax credit. I know now that this was a bad deal from the start and the federal tax credit was misrepresented to me by both the seller and the lender. I understand that Solar Mosaic does not provide tax advice or any related documentation. However, I was never asked if I understood the federal tax credit. Or, if I had consulted an independent tax professional regarding my eligibility. My knowledge of the federal tax credit was nonexistent except for what was presented to me at the time of sale by the Sales Representative XXXX who then turned the sale over to XXXX XXXX for installation. Solar Mosaic did not point out how the federal tax credit could impact the loan. I didn't understand what I didn't know about the tax credit giving the sales representative, the installer, and the finance company an advantage over me. I thought he was telling the truth. I was unaware that I should reach out to a tax professional. Neither the sales representative nor Solar Mosaic offered to PAUSE the deal giving me time to contact a tax professional. I purchased solar panels with credit extended to me by Solar Mosaic who is in a direct relationship with the seller and the installer. Because of the business relationship, I contend that the finance company is complicit in misrepresenting the federal tax credit to me as well. Also note, that I did not receive the contract from the installer, XXXX XXXX until XXXX months later on XX/XX/XXXX, after begging for it. I signed the three-day cancellation notice the same day and returned it to XXXX XXXX which XXXX never acknowledged. My right to cancel was taken away because I did not receive the contract with the notice of cancellation enclosed. After many conversations with XXXX and Solar Mosaic XXXX XXXX sent me a text on XX/XX/XXXX, in which he said : " Hello XXXX XXXX it appears that you were not eligible for the tax credit per the Mosaic welcome call. I apologize for any understanding you may have had ''. Now what am I to think? Please Pull The Welcome Call So That I Can Hear Solar Mosaic Tell Me That I Am Not Eligible For The Tax Credit Per The Text That I Received from XXXX XXXX of XXXX. Yes, I signed the contract based on the knowledge that was given to me by the sales representative. I understood that I would receive the tax credit as cash and I would use that money ( {$19000.00} ) to pay down my loan to ( {$45000.00} ) which is the amount that I agreed to pay. And, this is the problem. No one is helping me. Solar Mosaic nor XXXX XXXX is taking any responsibility for the problem. Solar Mosaic 's constant response is that they don't provide tax advice but they are now sending links for me to learn about the tax credit and how it works This information should have been referred to me in the beginning. XXXX XXXX says they are not responsible for anything that XXXX XXXX the sales representative told me or promised. Yet, XXXX XXXX got paid his commission, XXXX got paid and Solar Mosaic gets to collect money from me. I am left holding the bag with no remedies because of bad information and no direction from industry professionals. I AM REQUESTING ARBITRATION.

Company response to consumer: Closed with explanation