Consumer complaint received 2025-08-13 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: I.C. System, Inc.
State: WA

Complaint narrative:
TIMELINE OF EVENTS XX/XX/XXXX Closed XXXX  account and returned all equipment. 

XXXX  email confirms Remaining Equipment : None, with returned items listed by serial number. 

XX/XX/XXXX Received XXXX final account statement showing a XXXX balance and account closed. 

XX/XX/XXXX Received email from I.C. Systems claiming I owed XXXX {$97.00} as of XX/XX/XXXX. 

Logged into XXXX to dispute the debt. 

Uploaded : - XXXX  equipment return confirmation from XX/XX/XXXX ( serial numbers listed, None remaining equipment ) - my XX/XX/XXXX final statement showing XXXX balance. 

- Provided my current mailing address as part of the dispute process ( required by their system ). 

- Took a screenshot of all screen related to my activity, including one showing my updated address in I.C. Systems records.

Asked for explanation of what the debt was for since I had documentation proving XXXX balance from over a year prior. 

XXXX t XXXX, XXXX Received another email from I.C. Systems claiming the {$97.00} debt.

Logged in to dispute again but was blocked with the message : Our records indicate you recently disputed the account. We have investigated the dispute, verified the debt, and forwarded our response to the national credit reporting agencies. Your Reference Number is XXXX. Please click here if you wish to pay now. 

No details provided about : -What was verified - What the debt was for - No ability to respond, ask questions, or submit further dispute documentation only an option to pay. 


XX/XX/XXXX -Called I.C . Systems for details. 

-Representative said they verified the debt with XXXX and I had no right to know what it was for. 
-Stated they mailed the information to my old address and would not send it again.

-I pointed out my updated address was on file because I could see it in what was submitted earlier ( I also have screenshots to prove it ).

-Representative repeated that verification was complete and hung up.. 

XX/XX/XXXX - after being hung up on I decided to try calling all the Spectrum store in La XXXX CA, where I returned the equipment and see if they could be of help. I had tried the general customer service line previously and couldn't get through and my online account was gone long ago. This time I talked to a great person who got me to someone name XXXX- who was very nice and helpful.. 

She verified the following : XXXX. There is no record that any collection agency contact Spectrum to verify my debt. 

XXXX. She confirmed that my record showed that in XX/XX/XXXX when I returned all my equipment and the final statement of XXXX in XXXX. 

XXXX. She found a XXXX statement showing a piece of equipment being owned - but she verified by serial number that it is one of the pieces of equipment scanned in as returned when I visited the store in XX/XX/XXXX. 

XXXX. She also mentioned that they had upgraded a system at that same time and that it created a lot of issues 5. She escalated my case to another department asking they review and that the equipment be removed since it is listed as returned in XX/XX/XXXX .Either they will call me in 10 day or I can call them. She gave me the direct line to the correct department. 


Spectrum customer service was really exceptional. It hard to get the the right person but she was so professional and helpful. 

KEY ISSUES and VIOLATIONS False and Misleading Statements ( FDCPA 807 ) -I.C . Systems told me they had verified my debt with XXXX.. 

-I.C . Systems told me I had no right to know what the debt was for, which is false under federal law.

Failure to Provide Required Debt Validation ( FDCPA 809 ( b ) ) -I.C . Systems never sent proper written validation of the debt after my XX/XX/XXXX dispute.

-They refused to resend validation to my correct, updated address despite having it on file.

Continuing Collection Without Validation ( FDCPA 809 ( b ) ) -They continued to contact me and told me they were reporting me to credit bureaus without first providing the required validation.

Failure to Conduct a Reasonable Investigation ( FCRA 623 ( a ) ( 8 ) ) - I.C. Systems ignored the documentation I provided and relied solely on an alleged verification that XXXX confirms never occurred.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation