Consumer complaint received 2026-03-21 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Collection Bureau of America Ltd.
State: CA

Complaint narrative:
XXXX XXXX XXXX Customer Relations December 2024 to pay for the amount about XXXX only by contacting the Representative Responsible for this debt: XXXX. I had the money from my employer XXXX XXXX at the time that I was employed with those people and told them I would like to pay via credit card. The XXXX Customer Relations Representative refused to take the card payment over the phone stating it's not her job to process payments and did not handle the account properly. \n\nI called the XXXX Representative several times during XXXX XXXX XXXX XXXX XXXX to accept the payment and she said she cannot do that and that she submitted to the debt collector. I will never understand why she done that but she did. \n\nI contacted XXXX again around February 2025 and this time the Representative transferred the call to XXXX XXXX XXXX XXXX XXXX XXXX The payment plan for the rep was set. \XXXX XXXX I reestablished a brand new account directly with XXXX after sending these money payments to the collection agency regarding the representative's wishes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ; only to learn that Collections Bureau of America was never contracted with the XXXX payment plan. \n\nI called XXXX XXXX XXXX XXXX again at the same phone number and she does not seem to listen to voicemail during business hours or answer the phone for the people in California. I dont know why she is like that but there is a problem with these people who handle landlord accounts. Anyway, I have talked to several XXXX XXXX and they all dont want to help that the mistake by this one representative that was suppossed to do her job who refused to take a XXXX payment when customer had the means to pay for the bill before being on unemployment is now having to explain to the regulatory bureau why she is hating on consumer accounts like this. Its not right these people are handling sensitive consumer personal info without being on the right mindset because the customer just learned that there is now at least $1,000 of owed payment for a payment plan to XXXX and the consumer only made XXXX XXXX XXXX XXXX XXXX XXXXDo you think what these people did are ethical? The answer is no. And now they have to answer to this publicly on why the did that to innocent people who just want to pay bills off in an appropriate manner over the phone. \n\nif the XXXX Customer Care Representative was paid by a political party we want to know who and why. We also want to know why they got duped to think it's the paying customer's fault that The XXXX Customer Care Representative did not know how to process credit card payments over the phone when that is a very simple basic skill for the role that the individual was hired for. \n\nWe also want to know why the Black Lady fro Collections Bureau of America that answered the phone when the customer asked what they are doing not sending the payment to the originaXXXX XXXX account Rep to reflect the payments and why they pretended to be a part of XXXX because what they did there was fraudulent, and hung up the phone on the customer when they could not explain why they are operating business in that manner on this pristine land in California. \n\nAfter that interaction with Collections Bureau of America XXXX XXXX XXXX said they are sorry for their employees who did not know what to do or how to answer the questions about how to fix their problems internally but they are working on resolving this mistake on behalf of the customer, the representatives that the client customer talked to over the phone did not know how to handle personal identifier information and basically refused to do their job description to help the ailing customer's account when it was never the customer's mistake to fix anyway. \n\nPlease investigate what is going on with the people at XXXX and Collection Bureau of America and why these people who answer the phones lack common problem solving skills that people who had no internet can solve in 15 minutes or less and it's taking them more than 2 years to answer properly to the law and legal team investigating these individuals who touched my accounts. \n\nThank you. \n\nI hope this is public info because the people are over their shady behaviors because their lack of awareness damages reputable locals before they stepped on the work scene. The reporter of this review is not liable for any legal action that the government may take on these individuals for telling the truth.\n\nThank you."

Company response to consumer: Closed with explanation