Consumer complaint received 2025-02-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: AMERICAN EXPRESS COMPANY
State: OH

Complaint narrative:
On XX/XX/XXXX, I was approached by XXXX at XXXX about purchasing some electric wheel loaders. He presented a XXXX XXXXXXXX XXXX XXXX that has a rated load of XXXXXXXX XXXX  and many other options as well as a standard XXXXXXXX XXXX  See XXXX. I verified the rated load of these machines was XXXX and XXXX responded with yes XXXX, no problem. On XX/XX/XXXX, see XXXX XXXX then sent over a quotation sheet for the XXXX, which clearly states a heater is included, and XXXX rated load. See XXXXXXXX XXXX XXXX I asked a third time for the loader capacity this time on XX/XX/XXXX and XXXX confirmed via whatsapp that it was XXXX no problem. XXXX XXXX I said I would take XXXX, with attachments and they got a quote together. They said the total would be {$43000.00} and the shipping cost would be {$5700.00}. XXXX XXXX XXXX stated a XX/XX/XXXX ship date, see XXXX I paid XX/XX/XXXX, see XXXX XX/XX/XXXX, came and went, and they said they were running behind. On XX/XX/XXXX, they said the shipping cost was now double, at {$9500.00}, for XX/XX/XXXX. They told me if I diddnt agree to the insane increased shipping charge, Id lose my original payment. See XXXX The final invoice is attached, XXXX XXXX actually shipped the container on XXXX, months after the original agreement date. On XX/XX/XXXX, the container arrived, almost 6 months after we placed the order. The very first thing I notced when the container arrived was that the official rated capacity of the machine was XXXX, and was stamped all over the machine not to exceed XXXX. See XXXX Everun.com own website now also shows the machine XXXX rated load of XXXX, located at XXXX : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We pulled the machine out, and it can not even lift XXXX. We have a video proving this as well. When I got the loaders I immediately asked XXXX from XXXX why it said XXXX instead of XXXX, and he said it was a mistake. I then asked how to use the heater, as purchased these for winter usage, and he said there was no heater installed. These XXXX items are the only reason we purchased these loaders. We have XXXX rated load with heat listed all over our marketing materials and website at www.greenforcemachines.com XXXX XXXX XXXX also lied about using a standard XXXXXXXX XXXX to charge. You can not, you need to install a custom XXXXXXXX XXXX  outlet and wiring to charge these machines, another lie and another reason these are 100 % not as described. See XXXX and XXXX I told XXXX I would be charging these back and I want a full refund, which I am requesting here. I can not resell these, they are completely not as described, and the seller attempted a bait and switch until we got them out of the ocean container and tried using them. 
We have now taken a video showing everything above. 

You can view it at XXXX XXXX XXXX XXXX XXXX did not sign ANY invoice agreeing to ANY terms. If there is a signed invoice please send it over so we can turn it over to the legal department for forgery and fraud. We can compare the signature on my drivers license. I will once again reiterate that when a merchant does fraud NO TERMS AND CONDITIONS APPLY. You have XXXX examples and a video of not as described bait and switch fraud, and now I am responsible for these charges on my American Express XXXX 

Now since this original bait and switch fraud, We had contacted the merchant immediately after receipt and agreed to a full refund. On XX/XX/XXXX XXXX XXXX XXXX said they would set up a pickup and reconfirmed it on XX/XX/XXXX. 

XXXX had the goods picked up the day after they said they would contact the tower, XX/XX/XXXX. We have a refund form and signed receipt as well as communication with the merchant and the transport company. They are now refusing to issue a refund, just like I had assumed. You can find the communication with the transporter they sent, a copy of their promised refund, and a signed receipt from the person picking up and transporting the goods. They are extremely fraudulent with all the fake signed invoices and proven scams. This has went on long enough. Issue the refund and stop opening these disputes. Since the very first dispute you have been provided with information that the merchant has done fraud and a bait and switch since the day the goods were delivered. I use AMERICAN EXPRESS to be protected from international scams and you have done nothing but close every dispute in the merchants favor, despite having now over XXXX articles of evidence that I was ripped off. As of today I am also providing this information to consumerfinance.gov and hopefully they will do something to help return my money now that the merchant has over {$50000.00} and their goods back.

Company response to consumer: Closed with explanation