Consumer complaint received 2025-02-06 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: ANSELL GRIMM & AARON, P.C.
State: NJ

Complaint narrative:
I am writing to formally lodge a complaint against Ansell Grimm & Aaron, PC, a law firm acting as debt collectors for the XXXX XXXX XXXX XXXX. I believe the firm has engaged in practices that violate my rights under the law, including the Fair Debt Collection Practices Act ( FDCPA ), and may constitute a breach of fiduciary duty as agents of the HOA. 

In XXXX, I entered into a Consent Order regarding payments to the XXXX XXXX XXXX XXXX. The original terms required me to pay {$11000.00} in legal fees along with monthly assessments and other charges.As of XX/XX/XXXX, I have paid a total of {$40000.00} {$24000.00} directly to Ansell Grimm & Aaron PC ; and {$16000.00} directly to the HOA. This far exceeds the original amounts agreed upon in the Consent Order.

My Complaints 1. Intentional Obscuring of Payment Allocation The law firm has failed to provide clear and accurate statements showing how my payments have been applied. 

Despite multiple requests, I did not receive an itemized account history until very recently, and even that breakdown contained ambiguous charges ( e.g., repair costs and convenience fees ) with no justification or contractual basis. 

This lack of transparency prevents me from understanding whether my payments have been properly applied and raises concerns about possible bad faith and fiduciary violations. 

XXXX. Addition of Fees Without Notification or Basis The firm has added various charges, including : Repair Costs : {$360.00}, EFT Convenience Fees : {$7.00} and Legal Fees/Costs : $ XXXX fees were not disclosed in advance, nor have I been provided with documentation or justification for their inclusion. Some appear unrelated to the original Consent Order.

3. Mismanagement of Overpayment Although the original Consent Order required {$11000.00} in legal fees, I have already paid {$24000.00} directly to the law firm. Yet, they claim I still owe {$11000.00}. This indicates a significant misapplication of funds or improper accounting.

4. Failure to Provide Timely Account Statements Over several years, I have requested account statements to understand my remaining balance, only to be ignored or told I would incur additional charges for such communication. This failure to provide routine accounting violates basic transparency standards and has caused financial and emotional hardship.

I am prepared to provide the following documents upon request : Copies of Payments : Bank statements showing {$40000.00} in payments.

Consent Order : The original Consent Order from XXXX. 
Correspondence : Letters and emails requesting transparency and clarification. 

The actions of Ansell Grimm & Aaron, PC have caused undue financial and emotional strain by obscuring payments, adding unjustified fees, and failing to provide timely account updates.Their conduct undermines trust in the HOAs fiduciary responsibilities and violates my rights as a homeowner. I request your assistance in resolving these issues and preventing similar harm to others.

Company response to consumer: Untimely response