Consumer complaint received 2024-09-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
the inaccurate information being reported on my credit file related to two closed accounts with XXXX XXXX XXXX XXXX ( Account Number : XXXX ). Under 15 USC 1681m, 16 CFR 313.10, and 16 CFR 313.1, I have the right to dispute and correct any inaccuracies on my credit report, as well as prevent unauthorized sharing of my nonpublic personal information with nonaffiliated third parties.

According to 16 CFR 313.10, nonaffiliated third parties are defined as any person who is not an affiliate or someone jointly employed by you and a company that is not your affiliate. These nonaffiliated third parties include companies that may be affiliates due to your ownership in conducting merchant or investment banking activities as described in Section 4 ( k ) ( 4 ) ( H ) and ( I ) of the Bank Holding Company Act ( 12 U.S.C. 1843 ( k ) ( 4 ) ( H ) and ( I ) ). 
Specifically, XXXX XXXX XXXX XXXX is still reporting incorrect information across all three major credit reporting agencies, including Experian. The two account opening dates and balances differ between Experian, XXXX, and other agencies, as detailed below : Account Opening Date : Experian states I opened these two accounts on XX/XX/year>, while XXXX reports a different date. 
Balances : Experian and XXXX are reporting conflicting balances for the same two accounts, which is impacting my credit utilization.

Additionally, Experian is reporting these two accounts as charged off, whereas XXXX and XXXX have reported them as closed. According to 15 USC 1666 ( a ) ( b ), reporting adverse credit ratings for a closed or charged-off account is incorrect, especially regarding utilization.

Furthermore, 15 USC 6801 emphasizes that financial institutions have an affirmative and continuing obligation to respect the privacy of their customers and protect the confidentiality of their nonpublic personal information. Nonpublic personal information includes personally identifiable financial information and any grouping of consumers derived from such information that is not publicly available, as specified in 16 CFR 313.10 ( n ) ( 1 ). In accordance with 15 USC 6802, financial institutions are prohibited from disclosing nonpublic personal information to a nonaffiliated third party unless I have been provided with a clear and conspicuous opt-out notice, which I did not receive.

As outlined in 15 USC 6802 ( c ), a nonaffiliated third party that receives nonpublic personal information is restricted from further disclosing that information unless it complies with the same conditions imposed on the financial institution. Additionally, under 15 USC 6802 ( d ), financial institutions are prohibited from sharing my account information for marketing purposes without my explicit consent.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation