Consumer complaint received 2025-07-16 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I am submitting this complaint regarding XXXXXXXX XXXX unfair and potentially illegal lending practices, subsequent inaccurate credit reporting that has damaged my credit profile. 

DETAILED COMPLAINT The Problem : XXXX XXXX ( Account # XXXX ) has engaged in what I believe are unfair, deceptive, and abusive practices in connection with my auto loan, including : 1. * * Inaccurate Credit Reporting : * * Despite receiving a timely settlement payment in XX/XX/XXXX, XXXX reported my account as 30 days late and added negative settlement comments to my credit report. 
1. * * Unfair Settlement Practices : XXXX XXXX XXXX delayed processing my settlement payment and used this delay to justify negative credit reporting. 

XXXX XXXX XXXX  Timeline of Events- XXXX XXXX XXXX XXXX XXXX XXXX  Refinanced auto loan through XXXXXXXX XXXX with excessive interest rates without my knowledge. Deceptive practices- * * XX/XX/XXXX XXXX XXXX XXXX XXXX My vehicle was totaled in accident ; XXXX and XXXX insurance companies paid majority of balance in the amount of {$8500.00} plus XXXX. The excess interest charge left me with a remaining balance of {$1800.00}. 
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Negotiated {$1300.00} settlement for remaining balance ( representing XXXX excessive charges ) - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Settlement payment delivered to XXXX with postal confirmation - XXXX XXXX  Subsequent XXXX XXXX XXXX XXXX delayed processing and reported account as 30days delinquent despite timely payment Impact on Consumer - * * Credit Score Damage : * * False late payment and negative comment notation has harmed my credit profile - * * Financial Harm : * * Forced to pay excessive interest charges over loan term - * * Emotional Distress : * * Dealing with inaccurate credit reporting and unfair practices Resolution Sought I am requesting that the CFPB : 1. * * Investigate XXXX XXXX XXXX XXXX lending and credit reporting practices 1. * * Order * * correction of inaccurate credit reporting 1. * * Require * * refund of excessive interest charges paid over loan term 1. * * Ensure XXXX XXXX XXXX implements fair lending practices 1. * * Impose * * appropriate penalties for violations Consumer Protection Laws Violated - * * Truth in Lending Act ( TILA ) * * - Failure to provide accurate cost disclosures- * * Fair Credit Reporting Act ( FCRA ) * * - Multiple violations including : - * * Section 623 ( a ) ( 1 ) ( A ) : * * Furnishing information they knew or had reasonable cause to believe was inaccurate - * * Section 623 ( e ) : * * The FCRA prohibits information furnishers from providing information to a CRA that they know or have reasonable cause to believe is inaccurate - * * 30-Day Delinquency Requirement : * * Accounts must be genuinely 30 days past due before negative information can be reported to credit bureaus - * * Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) * * - Excessive charging and unfair practices Supporting Documentation I have documentation including loan agreements, settlement correspondence, postal delivery confirmation, and credit reports that support this complaint available upon receipt.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation