Consumer complaint received 2025-10-07 00:00:00
Product: Debt collection — Mortgage debt
Issue: Communication tactics — Frequent or repeated calls
Company: 21ST MORTGAGE CORP.
State: KY

Complaint narrative:
I contacted 21st Mortgage after my father had passed away to come up with an action plan on what was owed on his home and to request some financial relief to help with this sudden situation. After contacting the company and providing my information to stay in contact with them, they have harassed me every single day, multiple times a day. I have received up to four phone calls a day and multiple emails a day using cruel tactics and threatening language. I was hoping for some sort of understanding with the given circumstances. 21st Mortgage has no compassion and is not understanding whatsoever. Contacting 21st Mortgage after my fathers death was something I thought would be courteous but turned into a nightmare. I would not recommend doing business with this company. For the sake of anyones sanity, I would avoid 21st Mortgage if at all possible. 

XXXX I contacted 21st Mortgage to notify them of my fathers passing. 

XXXX Received two phone calls from 21st Mortgage at XXXX and XXXX. 

XXXX Received three phone calls from 21st Mortgage at XXXX, XXXX, and XXXX. 

XXXX Received two phone calls from 21st Mortgage at XXXX and XXXX XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received two phone calls from 21st Mortgage at XXXX and XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

At this point I had made a payment to have some peace. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage. 

XXXX Received three phone calls from 21st Mortgage at XXXX, XXXX, and XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received two phone calls from 21st Mortgage at XXXX and XXXX. 

Made a payment on the loan on this date for the amount of {$640.00}. This payment was late and for the month of XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st mortgage at XXXX XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Made a payment on home. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received two phone calls from 21st Mortgage at XXXX and XXXX. 

Made a payment on this date as well for the amount of {$640.00}. This payment was for the month of XXXX. 

XXXX Received three phone calls from 21st mortgage at XXXX, XXXX, and XXXX. 

XXXXReceived two phone calls from 21st Mortgage at XXXX and XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

XXXX Received one phone call from 21st Mortgage at XXXX. 

Received emails following each of the phone calls above.

Company response to consumer: Closed with explanation