Consumer complaint received 2026-05-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
I am the authorized cardmember on a Capital One XXXX XXXX XXXX credit card account. The account was opened in XX/XX/year> and was closed by Capital One on XX/XX/year>. I opened the account in reliance on Capital One 's publicly advertised offer of XXXX bonus miles in exchange for {$30000.00} of qualifying purchases within the first XXXX months. I paid the {$390.00} annual fee. I completed the {$30000.00} spend requirement well in advance actual qualifying spend across the first XXXX billing cycles totaled approximately {$44000.00}. The XXXX bonus posted to my rewards balance on the XX/XX/year> statement ( rewards increased from approximately XXXX to XXXX miles ). XXXX important fact frames everything that follows. On XX/XX/year>, Capital One 's own XXXX Operations team properly identified a genuinely fraudulent {$9.00} XXXX transaction on my original card, shut down the card, and issued me a replacement. Capital One sent me a confirmation email documenting that event. Capital One 's records recognize me as a fraud victim, not a fraud actor. XXXX weeks later, when the statement covering my qualifying-spend cycle came due, the following payment events occurred, all before the payment due date : ( XXXX ) I inadvertently submitted a payment from a bank account that did not contain sufficient funds. The payment was returned. ( XXXX ) I resubmitted the payment from my correct bank account, held at XXXX XXXX. XXXX had placed a temporary XXXX hold on that account for reasons unrelated to me and unrelated to Capital One. The payment was returned solely because of that bank-side hold. ( XXXX ) Before the payment due date, I paid the full outstanding balance from the correct account. That payment cleared. Capital One was paid in full, on time, and suffered no financial loss. Despite having been paid in full before the due date, Capital One XXXX XXXX XXXX team closed my account on XX/XX/year>, citing " unusual payment activity. '' I want to underscore that there was no fraud on this account in any ordinary sense and Capital One knows what fraud on this account actually looks like. On XX/XX/year>, Capital One 's own fraud team properly handled a real fraudulent transaction by reissuing the card. The XX/XX/XXXX closure rests on something completely different. There were no disputed charges, no chargebacks, no unauthorized transactions, no merchant-fraud reports, and no indicia of card compromise or account takeover. The " unusual activity '' Capital One identified was not any charge activity at all it was my own repeated effort to pay the balance I owed. Capital One classified my attempts to send it money as suspicious. That is the inverse of what fraud is. When I escalated the closure on XX/XX/year>, a senior XXXX identified to me as " XXXX '' advised me by telephone that there is no appeal process and that nothing further can be done. I have not received the XXXX bonus miles I earned by completing the spend requirement, the {$300.00} annual travel credit that is a published VXXXX XXXX benefit, or a refund of the {$390.00} annual fee. I dispute the closure on the following grounds. First, XXXX returned XXXX payments followed by a successful payment from the same cardholder, on the same account, before the due date, is not fraud it is the ordinary signature of a customer correcting a banking error. Second, Capital One suffered no financial loss. There was no charge-off, no late payment, no chargeback, and no outstanding balance at the time of closure. XXXX, Capital One accepted my {$390.00} annual fee, accepted my qualifying spend in reliance on its public promotional offer, and then unilaterally terminated the account before delivering the bonus miles and travel credit that were the consideration for my performance. This is a breach of the promotional offer. Fourth, the representation that there is " no appeal process '' is inconsistent with Capital One 's obligations as a national bank under 12 C.F.R. Part 1026 ( Regulation Z ) and with applicable unfair, deceptive, and abusive acts and practices ( XXXX ) standards.

Company response to consumer: Closed with monetary relief