Consumer complaint received 2020-11-03 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NJ

Complaint narrative:
Hello, I signed up for CapitalOne Walmart credit card in XXXX this year, subsequently made some purchases and continued active usage of the credit card. Note that this creditor association was new to my profile as i had no prior accounts with CapitalOne. 
I used my 5 year old XXXX Checking account to pay the card off during my first two payments due for this card. This account was current and no overdue as of XX/XX/2020. Subsequently there were no additional purchases on this card and the account balance was negative ( due to some additional payments made ). 
Come XXXX my XXXX Checking account suffers an ACH fraud, at which point I engage my bankers to act on it. My XXXX account was frozen on XXXX XXXX and XXXX started recalling all fraudulent transactions. During this period, I had no access to any other financial accounts as this was the only banking relationship I had for debit/checking access. During this time ( on XXXX XX/XX/2020 ), XXXX seems to have erroneously recalled a valid/genuine payment ( posted XXXX XXXX ) to pay off the CapitalOne credit card, despite my mention in my initial fraud complaint that the issue appeared to have started from XX/XX/2020. 
As a result of this erroneous recall, Capital One found my account late on payment for more than 30 days, ended up reporting it as a missed payment to the credit bureau ( XXXX, XXXX etc ). My Credit score dropped 40 points as a result while I was actively looking to refinance my mortgage. 

I raised this matter to CapitalOne ( Case number- XXXX ) via mailed copies of paperwork on XXXX XXXX, indicating this was not a willful default or late payment and provided statement copies indicating how the problem manifested. The recall of the payment posted after more than 45 days indicates this is not an action I took and simply a clerical error while a large number of transactions were being investigated by my banker. I also offered to get them any document required from my banker ( XXXX ) to suggest this was an error. 

CapitalOne have written back to me suggesting they considered the matter however due to the fair credit reporting act obligations they need to report accurate information to credit unions. 
I got in touch with XXXX regarding this matter who suggest that there is not much they can do as the account in question is already closed and the transaction was recalled as a part of the dispute investigation. 

I feel that customer 's interest is at stake here, for no fault of mine first I suffer a ACH fraud stress on my ONLY bank account in the US subsequently a credit profile impact during the repair of the prior problem due to this erroneous recall. 
I humbly request if you can help to correct my credit profile reporting by mediating as appropriate. 

Thank you,

Company response to consumer: Closed with non-monetary relief