Consumer complaint received 2026-02-11 00:00:00
Product: Student loan — Private student loan
Issue: Issue where my lender is my school — Issues with fees connected to the loan
Company: Nelnet, Inc.
State: FL

Complaint narrative:
I am filing this complaint regarding a private student loan originally issued by XXXX XXXX in XXXX in the amount of {$10000.00} for attendance at XXXX XXXX. The loan has since been transferred to Firstmark Services. 
Since XXXX, I have consistently made payments of approximately {$100.00} per month. Despite nearly XXXX years of steady payments, I currently still owe {$6000.00}, and the interest rate remains extremely high at 10.240 %. I believe this loan has been structured in a way that has made meaningful repayment nearly impossible due to excessive interest. 
What is especially concerning is that my federal student loans associated with XXXX XXXX  have been discharged by the U.S. Department of Education. My loans were discharged under Borrower Defense to Repayment ( BDTR ) or a related federal settlement/administrative relief tied to for-profit colleges, including XXXX XXXX. 
XXXX XXXX  has been : Investigated over the years for misleading marketing and recruitment practices Included in group discharges where the Department of Education approved forgiveness without borrowers needing to apply individually If you attended during the mid-2010s ( like XXXX ), many borrowers were automatically approved, as I was. 
The Department of Education determined that the conduct of XXXX XXXX  warranted federal loan discharge. However, my private loan tied to the same enrollment, recruitment representations, and educational program remains fully enforceable at a high interest rate. 
I believe this private loan was induced under the same circumstances that led to my federal loan discharge. I was recruited and enrolled under representations that have since been determined to warrant federal relief. Yet I remain obligated on a high-interest private loan for the same education. 
Additionally : I have paid approximately {$100.00} per month for nearly ten years.

A significant portion of my payments appears to have gone primarily toward interest.

The balance remains over {$6000.00} despite long-term consistent repayment.

The 10.240 % interest rate is excessive and burdensome.

I am requesting the following : 1. A full review of the origination and servicing of this loan.

2. Documentation of the original promissory note and school certification.

3. A detailed payment history showing allocation between principal and interest. 
4. Consideration of discharge, settlement, or substantial balance reduction in light of the federal Borrower Defense determination related to XXXX XXXX. 
5. Review of whether this loan was improperly induced through misleading recruitment practices tied to the institution. 
I believe it is unfair and inequitable for the federal government to discharge loans based on institutional misconduct while private lenders continue to enforce high-interest debt arising from the same conduct. 
I am requesting investigation and assistance in resolving this matter fairly. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation