Consumer complaint received 2019-03-25 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Keep getting calls about your loan
Company: Navient Solutions, LLC.
State: NY

Complaint narrative:
On XX/XX/2019 at XXXX XXXX, I received a call from a representative from telephone number ( XXXX ) XXXX. I indicated it was not a good time to talk. The representative insisted I speak with his supervisor and placed me on hold during which I ended the call. 

On XX/XX/2019 at XXXX XXXX, I received a call from another representative from telephone number ( XXXX ) XXXX. I repeated it was not a good time to talk. The representative inquired why I did not make enough to make the loan payment and questioned whether I had a job in the field of my degree. This call lasted four ( 4 ) minutes. 

On XX/XX/2019 at XXXX XXXX, two police officers arrived to my work place and mental health arrested me because a representative from Navient called and reported ( falsely ) that I was suicidal. This was humiliating and remains a brutally humiliating experience. Not only was I forced to speak with the local police department about the status of my private student loans, but also all of my co-workers and colleagues that saw me arrested from my workplace. 

On Saturday, XX/XX/2019, I received four ( 4 ) phone calls from ( XXXX ) XXXX, beginning at XXXX XXXX and ending at XXXX XXXX. On Sunday, XX/XX/2019, I received at phone call from ( XXXX ) XXXX at XXXX XXXX. On Monday, XX/XX/2019, I received five ( 5 )  phone calls from ( XXXX ) XXXX at XXXX XXXX, XXXX XXXX., XXXX XXXX, XXXX XXXX., and XXXX XXXX. On Tuesday, XX/XX/2019, I received six ( 6 ) phone calls from ( XXXX ) XXXX at XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX 

On Wednesday, XX/XX/2019, I began to receive phone calls from ( XXXX ) XXXX, beginning at XXXX XXXX At XXXX XXXX., I spoke with XXXX and requested the phone calls stop. 

On XX/XX/2019, the phone calls from XXXX XXXX XXXX XXXX started again. I received phone calls from ( XXXX ) XXXX at XXXXXXXX XXXX, XXXX XXXX., XXXX XXXX., XXXX XXXX., XXXX XXXX. I answered the telephone call at XXXX2 XXXX and spoke with a female representative and asked for the phone calls to stop. I received additional phone calls from ( XXXX ) XXXX on XX/XX/2019 at XXXX XXXX and XXXX XXXX 

On XX/XX/2019, I began to receive phone calls from ( XXXX ) XXXX. On XX/XX/2019, I received seven ( 7 ) phone calls from ( XXXX ) XXXX at XXXX XXXX., XXXX XXXX., XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX  I answered the call at XXXX XXXX and spoke with a XXXX XXXX. I asked XXXX XXXX to stop the telephone calls and explained that I was uncomfortable speaking with a representative because a representative had called the police on me on XX/XX/2019. 

On XX/XX/2019, I received phone calls from ( XXXX ) XXXX at XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX., XXXX XXXX, and XXXX XXXX No message was ever left. 

On XX/XX/2019, I began to receive phone calls from ( XXXX ) XXXX. On this date, the calls began at XXXX XXXX and continued throughout the day at XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX at XXXX XXXX I called this number at XXXX XXXX and confirmed it was Navient by the recording that answers the call. No message was ever left. 

On XX/XX/2019, the phone calls from ( XXXX ) XXXX began at XXXX XXXX with additional phone calls received at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX No message was ever left. 

On XX/XX/2019, I received calls from ( XXXX ) XXXX at XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX 

Today, XX/XX/2019, I received phone calls from ( XXXX ) XXXX at XXXX XXXX and XXXX XXXX At this time, I indicated to a representative that I have retained an attorney ( having to confirm that yes, I did pay money to an attorney ) and received assurance that the telephone calls would stop. 

Navient has previously indicated that the telephone calls are to simply remind someone of their obligation. A Navient employee called the police on me and I have continued to receive up to eight ( 8 ) phone calls per day since then. These telephone calls are not meant to remind me of any obligation they are to bully an  unfortunate borrower into making a payment as the representatives have clearly indicated that the calls will continue until a payment is made.

Company response to consumer: Closed with explanation