Consumer complaint received 2024-12-30 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: EQUIFAX, INC.
State: PA

Complaint narrative:
Subject : Formal Dispute of Inaccurate Credit Reporting and Request for Immediate Action ( XXXX XXXX - Account Number : XXXX ) To Whom It May Concern, I am writing to formally dispute the inaccurate information being reported by Equifax regarding my auto loan account with XXXX XXXX  ( Account Number : XXXX ). The information reported is incorrect and misleading, stemming from XXXX XXXX failure to provide accurate details and documentation surrounding this account and the illegal repossession of my XXXX XXXX XXXX XXXX XXXX. 

Inaccurate Account Information Reported by Equifax The following details, as reported on my credit file, are incorrect and require immediate correction or removal : Original Creditor : XXXX  XXXX XXXX Sold : Not applicable, but Ally has failed to provide clarity. 
Account Type : Auto Loan Date Opened : XX/XX/XXXX Open/Closed : Closed ( due to repossession ) Status : Repossession with remarks, Completed investigation of FCRA dispute consumer disagrees. 
Status Updated : XX/XX/XXXX Balance : {$14000.00} ( incorrect balance ) Balance Updated : XX/XX/XXXX Last Payment Date : XX/XX/XXXX Paid Off : 10 % ( misleading and incomplete reporting ) Monthly Payment : {$400.00} ( not accurately applied to my payment history ) Past Due Amount : {$2400.00} Original Balance : {$15000.00} Terms : 54 months Responsibility : Individual Your Statement : Completed investigation of FCRA dispute - consumer disagrees. 
Comments : Repossession. {$2400.00} past due as of XX/XX/XXXX. 

Additionally, the 24-month payment history reported is riddled with inaccuracies, including late payments that are inconsistent with my records and terms. 

Violations of Federal and State Laws 1. Fair Credit Reporting Act ( FCRA ) : Ally Financial and Equifax are required to ensure the accuracy and completeness of information reported. By continuing to report inaccurate details, Equifax is in violation of the FCRA. 
XXXX. Truth in Lending Act ( TILA ) : XXXX XXXX failed to provide clear disclosures regarding the terms of my original loan, misrepresented optional coverages as mandatory, and included fees without proper explanation, further contributing to the inaccuracies in this account. 
3. State Lemon Law Protections : The vehicle exhibited ongoing mechanical issues shortly after purchase, making it eligible for protections under Lemon Laws. XXXX XXXX ignored these claims and pursued repossession instead of addressing the defects. 
XXXX. Illegal Repossession : The repossession of my vehicle on XX/XX/XXXX, violated state and federal repossession laws, including the failure to provide proper notice, the failure to disclose the name and contact information of the repossession company, and the unlawful withholding of personal belongings, including a work hard drive with critical files.

Action Already Taken I have : Submitted a formal complaint to Ally Financial requesting documentation, including the original contract I signed, repossession details, and a recording of my conversation with their representative regarding the repossession.

Filed a dispute with Equifax, which resulted in the remark, Consumer disputes after resolution, despite no resolution being reached.

Requested Action from Equifax I respectfully request the following actions : 1. Conduct a Full Investigation : Review the accuracy of all information reported by XXXX XXXX  under FCRA and XXXX XXXX guidelines. 
2. Remove or Correct Inaccurate Information : Due to the unlawful repossession and reporting inaccuracies, the account should either be corrected to reflect accurate details or removed entirely from my credit file.

3. Provide Documentation and Results : Provide written confirmation of the results of your investigation, including any corrective actions taken. 

Conclusion The ongoing inaccurate reporting of this account has caused significant harm to my credit and financial standing. It is imperative that Equifax takes swift and thorough action to address these issues and hold XXXX XXXX accountable for providing inaccurate and incomplete information. 

Please respond to this dispute within the 30-day timeframe required by law. I am prepared to escalate this matter, including filing a federal lawsuit for violations of the FCRA and other applicable laws, if this issue is not resolved promptly. 

Thank you for your attention to this matter.

Company response to consumer: Closed with non-monetary relief