Consumer complaint received 2026-05-25 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet — 
Company: BAM Management US Holdings Inc.
State: CA

Complaint narrative:
Date : XX/XX/year> To : XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX RE : Formal Consumer Complaint and Demand for Immediate Account Reinstatement Company Name : BAM Trading Services Inc. d/b/a Binance.US Company Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Florida Complainant Account Email : XXXX Active Support Ticket Number ( XXXX ) : # XXXX # XXXX To Whom It May Concern, I am writing to file a formal complaint against BAM Trading Services Inc. ( d/b/a Binance.US ) for arbitrarily locking my account and freezing XXXX % of my liquid capital. My account has been completely restricted for over XXXX consecutive hours without any disclosure of cause, violating their own stated guidelines which specify a resolution timeframe of XXXX to XXXX hours. Despite contacting Binance.US customer support numerous times to resolve this matter, the company has completely failed to provide a valid reason or an actionable path to resolution. I have been continuously transferred between disparate support agents and departments, receiving only automated or deflective responses. As a consumer and account holder, I have a clear right to know the status of my funds. This arbitrary lockout is causing me severe, quantifiable, and escalating financial damages every day. Specifically, because Binance.US has frozen my assets, I am actively being forced into breach of contract on time-sensitive financial agreements. This includes active asset positions yielding daily returns of XXXX %, which I am completely unable to manage, rebalance, or utilize. I have fully complied with every policy, verification, and instruction provided by Binance.US. This continued withholding of my capital without notice or justification represents a gross breach of fiduciary duty, bad faith, and unfair business practices under state and federal consumer protection laws. I have already reported this matter to the XXXX XXXX XXXX XXXX XXXX ). I am now requesting that the California XXXX, the CFTC, Commodity Futures Trading Commission, SEC and other federal authorities step in to investigate Binance.US 's restrictive account practices and enforce the immediate release of my funds. Immediate Remedies Sought : XXXX Full Disclosure : Provide the immediate, transparent reason why my account was flagged or restricted. XXXX Immediate Account Restoration : Fully unlock my account and restore complete deposit and withdrawal and trading functionalities. XXXX Accountability for Losses : I reserve all rights to pursue legal remedies for the direct financial losses incurred due to this prolonged, unauthorized freeze on my capital. XXXX. I just found out BAM doesnt have a license in CA. I even have NMLS in CA and live in CA. Does that mean they violated more laws? Please find attached screenshots of my open support tickets and proof of my locked account status. I look forward to your prompt response and assistance in resolving this urgent financial matter. Sincerely, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX : XXXXXXXX XXXX

Company response to consumer: Closed with explanation