Consumer complaint received 2025-04-15 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Renton Collections Inc.
State: WA

Complaint narrative:
XX/XX/XXXX : I was seen in the XXXX XXXX at XXXX XXXX XXXX ( XXXX ). I subsequently received a bill from XXXX XXXX XXXX, a XXXX at the hospital, for {$1400.00}. Upon review of this bill, it hadn't been to submitted to insurance. 

XX/XX/XXXX : I received a notification in the mail that this bill was sent to Renton Collections XXXX. I immediately called Renton Collections and explained that the bill was still being processed through insurance. They advised that I call back with a new explanation of benefits. 

XX/XX/XXXX : My insurance ( XXXX XXXX ) processes the claim. The adjusted the bill amount to {$730.00} and paid their portion ( XXXX ) to XXXX XXXX XXXX. The total patient responsibility according to the new explanation of benefits is {$140.00}. 

In XX/XX/XXXX, I called Renton Collections and stated that the claim has been processed through insurance and the total amount owed was updates to {$140.00}. They stated they would contact their client ( XXXX XXXX XXXX ) to get this updated and call me back when this was completed. I waited several months with no call. 

In the summer of XXXX, I again called Renton Collections and they stated that they hadn't heard back from their client about updating this bill. They told me to keep waiting and there was nothing for me to do. 

From XX/XX/XXXX- XX/XX/XXXX, I called Renton Collections XXXX times to check in on the status of this claim. Each time they told me they had no updated information and that my account balance was gaining interest. There said that there was no way for them to contact their client to adjust the bill according to the XXXX. 

XX/XX/XXXX : After speaking with a representative at Renton Collections, I was advised to email them the updated explanation of benefits from my insurance. I sent this to them via email. 

XX/XX/XXXX- XX/XX/XXXX : I called XXXX Collections around XXXX times during this time period. Each time they told me to call back as they still weren't able to get a hold of their client ( XXXX XXXX XXXX ). At this point, I also called the billing department at XXXX XXXX XXXX who stated that they weren't able to help me because the bill was in collections. 

XX/XX/XXXX : I called XXXX Collections and was able to speak with a XXXX. She said to resend over the new XXXX and she would get the bill updated. I sent the XXXX again via email. 

XX/XX/XXXX : I called Renton Collections. They said they weren't able to get a hold of their client to update the bill. They asked that I call back in several weeks. 

XX/XX/XXXX : I called Renton Collections. They said they weren't able to get a hold of their client to update the bill. They asked that I call back in several weeks. 

XX/XX/XXXX : I called Renton Collections. They said they weren't able to get a hold of their client to update the bill. They asked that I call back in several weeks. 

XX/XX/XXXX : I called Renton Collections. They said they weren't able to get a hold of their client to update the bill. They asked that I call back in several weeks. 

XX/XX/XXXX : I called Renton Collections and was transferred to someone who claimed to be the CEO named XXXX. He reviewed my case and stated that he had a direct contact at XXXX XXXX XXXX that he was going to call to get the bill updated. He stated he will call me by the end of the week with a bill updated to the correct amount. 

XX/XX/XXXX : I hadn't heard back from Renton Collections in several months. I called again. This time I was transferred to a manger named XXXX. XXXX stated that there was nothing she could do to help me. She stated that this was my fault and I should pay the initial bill of $ XXXX interest if I wanted this off of my credit report. I stated that I don't owe XXXX XXXX XXXX {$1400.00}, according to the new XXXX, I owe {$140.00}. She stated that she had no way to contact XXXX XXXX XXXX and that there was no XXXX above her.

Company public response: Company can't verify or dispute the facts in the complaint
Company response to consumer: Closed with explanation