Consumer complaint received 2024-07-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am once again disputing the inaccurate and unlawful reporting of multiple accounts from XXXX XXXX XXXX XXXX on my consumer report. Despite my previous very recent dispute XX/XX/year> and submissions of proof, you have failed to address the core issues and have instead employed delay tactics that are both offensive and unlawful. 

Issues and Legal Citations : Unlawful Updates During Dispute : TransUnion has allowed updates on the XXXX XXXX XXXX XXXX accounts while they were under dispute, in clear violation of the Fair Credit Reporting Act ( FCRA ). According to 15 U.S. Code 1681i ( a ) ( 1 ) ( A ), consumer reporting agencies must " conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate '' and must " record the current status of the disputed information or delete the item from the file '' within 30 days. By allowing updates during the dispute process, TransUnion has breached this requirement.

Continuous and Inaccurate Monthly Reporting : The accounts have been reported as late, in collections, or charged off every month for the past six years. This is false and misleading. A charged-off account should not be reported as charged off every single month. According to the IRS, charged-off accounts are considered ordinary income, and such information does not belong on a consumer report ( IRS Publication 4681 ). Furthermore, per 15 U.S. Code 1681s-2 ( a ) ( 1 ) ( A ), furnishers must not provide information that they know or have reasonable cause to believe is inaccurate.

Inaccurate Reporting of Account Status and Amounts : The amounts reported do not match the original charged-off amounts and have been unlawfully increased over time. Per 15 U.S. Code 1681s-2 ( a ) ( 2 ), furnishers must correct and update information promptly. Additionally, 15 U.S. Code 1666b mandates that a creditor may not treat a payment as late if it was received by the due date.

Permissible Purpose and Accuracy : TransUnion must ensure maximum accuracy of the information reported ( 15 U.S. Code 1681e ( b ) ). The continuous updating and inaccurate reporting violate this mandate, and such conduct severely impacts my creditworthiness.

Improper Reporting of Transactions and Experiences : Under 15 U.S. Code 1681a ( d ) ( 2 ) ( A ) ( i ), a consumer report does not include " a report containing information solely as to transactions or experiences between the consumer and the person making the report. '' All information from XXXX XXXX XXXX XXXX pertains to transactions and experiences and should not be on my consumer report. 

Failure to Provide Proof of Delinquency : According to 15 U.S. Code 1681s-2 ( a ) ( 5 ), furnishers must notify the credit reporting agency of the date of delinquency on the account. The continuous updates violate this provision, as there is no valid reason to report the same delinquency month after month.

Reinvestigation Procedures : TransUnion has failed to follow proper reinvestigation procedures as outlined in 15 U.S. Code 1681i ( a ) ( 6 ). The inadequate response to my dispute dated May 31, 2024, and the allowance of continuous updates during the dispute process show a blatant disregard for my rights under the FCRA.

Given these substantial violations, I demand the immediate and permanent deletion of all XXXX XXXX XXXX XXXX accounts from my consumer report. Failure to comply with these legal requirements will result in further action, pursuing legal remedies for damages caused by TransUnion 's unlawful practices. 

I expect a prompt resolution to this matter within the 30-day period mandated by the FCRA. Failure to resolve this issue satisfactorily will compel me to take further action to protect my rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief