Consumer complaint received 2026-05-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: MD

Complaint narrative:
I ordered a rubber watch strap from a company named XXXX, which advertises as a XXXX based company selling Luxury Watch StrapXXXX. After placing the order, I was alerted by XXXX Fraud protection ( by way of scanning my emails and detecting the XXXX order confirmation ) that XXXX was a potentially fraudulent company. I contacted XXXX within hours of placing the order to cancel, at which point they claimed my order had already shipped and they couldn't cancel it. When I asked for shipping information, they said they could not provide it. Days later, they sent a link for shipping information, which was null when clicking on the link. Several days after that, a package arrived. When opening the package, the watch strap was not in the package however, a miniature sized screw driver was. I contacted Goldman Sachs, who backs and manages the XXXX Card to open a complaint. Within days, Goldman Sachs ruled in favor of the Merchant without explanation. XXXX is a known China based company that is selling fraudulent products. The consensus across watch forums and consumer reviews confirms that XXXX is a dropshipping company operating as a scam. While marketed as a " premium Swiss brand '' from XXXX, buyers report that orders ship directly from China. The straps are largely identical to products sold on XXXX or XXXX for a fraction of the cost. [ XXXX, XXXX, XXXX ] Key Warning Signs Massive Markups : Straps priced at $ \ {$70.00} $ to $ \ $ XXXX $ are reportedly the exact same low-cost XXXX goods sold for $ \ {$5.00} $ to $ \ {$20.00} $ on discount marketplaces. Quality & Fit Issues : Customers consistently complain of hairline cracks, poor tolerances, and spring-bar holes that do not align with luxury watches. Refund Refusals & Return Traps : Multiple users attempting returns found that the company refuses to provide prepaid return labels. They are often hit with heavy restocking fees or asked to declare a fraudulent low value on customs forms to ship items back to Switzerland. Order Cancellations Ignored : Buyers state that support representatives refuse to cancel orders, claiming they have already shipped. XXXX Violations : The brand 's presence on review sites like XXXX has faced guideline breaches and account suspensions due to fake review submissions. [ XXXX, XXXX ] What To Do If You Already Ordered Many users on platforms like XXXX successfully recovered their money by filing a " Not As Described '' or " Defective Merchandise '' chargeback with their credit card company. You should document all issues, including emails showing their refusal to accept a reasonable return, and provide that evidence to your bank. [ XXXX, XXXX, XXXX ] AI responses may include mistakes. [ XXXX ] https : XXXX [ XXXX ] https : XXXX [ XXXX ] https : XXXX [ XXXX ] https : XXXX [ XXXX ] https : XXXX XXXX [ XXXX XXXX XXXX XXXX //XXXX XXXX XXXX XXXX XXXX XXXX XXXX [ XXXX ] https XXXX XXXX XXXX [ XXXX ] XXXX : XXXX XXXX [ XXXX ] XXXX : XXXX

Company response to consumer: Closed with explanation