Consumer complaint received 2024-12-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
[ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX ] [ XXXX, NY, XXXX ] [ XXXX ] [ XXXX ] [ XX/XX/XXXX ] Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, DC XXXX Subject : Complaint Regarding FCRA Violations by Experian Dear Sir/Madam, I am writing to file a formal complaint against Experian regarding their handling of a dispute I filed with them concerning inaccurate information on my credit report. Despite waiting 35 days for a resolution, Experian failed to properly investigate my dispute and did not correct the inaccuracies in my credit file. This delay and failure to resolve the issue are clear violations of the Fair Credit Reporting Act ( FCRA ). 

Account Information : Account Name : XXXX XXXX Account Number : XXXX Disputed Item : Charge-off status and balance Facts of the Dispute : I disputed the charge-off status and balance associated with the above account. Specifically, I believe the charge-off was reported inaccurately, and the balance of {$430.00} was written off, but this was not correctly reflected as paid, settled, or resolved. 

I filed the dispute with Experian on [ insert date you first disputed ], and after waiting 35 days, I received a notification stating that the information was " correct '' and no changes were made to my credit report. This failure to conduct a timely investigation and provide a proper resolution violates my rights under the FCRA. 

Violations of the FCRA : Section 611 ( a ) - Timely Investigation : The FCRA requires credit bureaus to investigate disputes within 30 days of receiving a consumer dispute. Experian did not complete the investigation within the required time frame, taking 35 days to provide a response without resolving the dispute. 

Section 611 ( a ) ( 1 ) - Duty to Correct or Delete Inaccurate Information : The information regarding the charge-off was inaccurate or incomplete. Under the FCRA, once a credit bureau verifies that information is incorrect or incomplete, it must be corrected or deleted. Experian failed to correct the account status or balance as required by law. 

Section 611 ( a ) ( 6 ) - Consumer Notification : Under the FCRA, Experian is required to provide me with a summary of the results of their investigation within 30 days. Experian did not provide a clear explanation of how they verified the information or what steps were taken to resolve the dispute. 

Section 611 ( d ) - Failure to Provide Results of the Investigation : When Experian responded, it did not fully explain the resolution of my dispute. They failed to notify me of the investigations results, including whether the disputed item was corrected, deleted, or why the information remained unchanged. 

Request for Action : I respectfully request that the CFPB investigate this matter and take appropriate action to ensure that Experian complies with the requirements of the Fair Credit Reporting Act. Specifically, I request the following : Experian should re-investigate the disputed charge-off status and balance of the XXXX XXXX account and take appropriate corrective actions. 
Experian should provide me with a full explanation of how the dispute was handled, including detailed results of their investigation and an accurate reflection of the account 's current status on my credit report. 
Experian should be held accountable for their failure to comply with the 30-day dispute resolution period as required by the FCRA. 
Documentation : I have attached copies of all relevant documents, including my original dispute, the notification I received from Experian, and my credit report showing the account in question. 

Thank you for your attention to this matter. I look forward to your prompt investigation and resolution of my complaint. 

Sincerely, [ XXXX XXXX XXXX XXXX ] [ XXXX XXXX XXXX ] [ XX/XX/XXXX ] [ XXXX ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation