Consumer complaint received 2025-01-24 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Incorrect information on your report — Account status incorrect
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
I am writing to submit a formal dispute and detailed legal complaint against Wells Fargo, regarding their unjust and unlawful decision to fail to report my mortgage account with accurate and truthful information to the credit bureaus. Specifically, I am challenging Wells Fargos claim of a " systemic issue '' as the justification for withholding proper reporting of my mortgage account, despite my consistent, timely payments over the last 18 years. I request immediate intervention from the CFPB to ensure that Wells Fargo upholds its legal obligations and my consumer rights. 

XXXX. Irrelevance of XXXX Bankruptcies & Ongoing Account Payments : First and foremost, it is critical to address the irrelevance of my past XXXX filings. My XXXX XXXX XXXX XXXX filed in XXXX and XXXX ) were dismissed, and they have no bearing on the active and valid status of my mortgage account. These filings were the result of unforeseen medical crises beyond my control, and they were dismissed without any lasting impact on my current financial standing or payment history. 

I have maintained continuous, timely payments on my mortgage for over 18 years, and the account has remained active and valid to this day. Wells Fargos decision to remove my mortgage account from credit reporting, despite my consistent payment history, is completely unjustified and constitutes clear violations of numerous federal and state consumer protection laws. 

It is deeply troubling that Wells Fargo is penalizing me for circumstances beyond my control. This decision sets a dangerous precedent for individuals who, due to extreme medical conditions or other force majeure events, may be forced to file for bankruptcy as a last resort. The law is supposed to protect consumers, not punish them for taking steps to regain financial stability. 

XXXX. Violations of the Fair Credit Reporting Act ( FCRA ) : Under the Fair Credit Reporting Act ( FCRA ), creditors are required to provide accurate, complete, and timely information to credit bureaus. Wells Fargos decision to remove my mortgage account from credit reporting is a clear violation of 15 U.S.C. 1681s-2, which mandates that furnishers of information ( such as Wells Fargo ) must report accurate and complete data. Wells Fargos failure to provide truthful and accurate information about my mortgage account is an unlawful practice and deprives me of my right to a fair and accurate credit report. 

Moreover, the FCRA ( 15 U.S.C. 1681i ) provides that consumers have the right to dispute inaccurate information on their credit reports and that such information must be investigated in a timely manner. Wells Fargos failure to report my mortgage account correctly violates my rights as a consumer to have accurate information on file with the credit bureaus. 

The justification provided by Wells Fargo regarding a systemic issue does not absolve them of their legal responsibility under the FCRA to report accurate information. It is clear that their internal processes have failed to meet the standards required under the FCRA, which is a clear violation of my consumer rights. 

XXXX. Violations of the Truth in Lending Act ( TILA ) : The Truth in Lending Act ( TILA ), codified under 15 U.S.C. 1601 et seq., requires creditors to disclose accurate terms of credit and ensure that credit reporting is truthful and up-to-date. Wells Fargos failure to report my mortgage account accurately contradicts the basic tenets of XXXX and is a violation of my right to accurate credit information. 

Under XXXX, creditors like Wells Fargo are obligated to maintain transparency regarding the terms of credit, including accurately reporting the status of the mortgage account. Wells Fargos failure to properly report my account violates these legal protections and deprives me of my right to a fair credit history. 

XXXX. Violations of the Equal Credit Opportunity Act ( ECOA ) : The Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691 et seq., prohibits creditors from discriminating against consumers based on their credit history, and it ensures that consumers are treated equally in credit reporting and decision-making. Wells Fargos failure to report accurate information about my mortgage account constitutes discriminatory treatment under the XXXX, as it places me at a disadvantage compared to other borrowers with similar or better payment histories. 

By choosing to report an incomplete or inaccurate status of my mortgage account, Wells Fargo is essentially penalizing me for financial hardships that were beyond my control, which is a discriminatory act. This practice is harmful to me and sets an unfair precedent for others in similar situations. 

XXXX. Violation of the Consumer Financial Protection Act ( CFPA ) : Under the Consumer Financial Protection Act ( CFPA ) ( 12 U.S.C. 5531 ), it is illegal for financial institutions to engage in unfair, deceptive, or abusive acts or practices. Wells Fargos failure to report my mortgage account accurately is unfair, as it has resulted in substantial harm to my ability to obtain credit and has negatively affected my financial standing. Wells Fargos actions are deceptive because they have misrepresented the status of my account, and abusive because I have been subjected to unnecessary financial hardship as a result. 

By claiming a systemic issue as an excuse, Wells Fargo is attempting to avoid accountability for its actions, and this constitutes an unfair practice under the CFPA. Their lack of transparency and failure to provide any viable solution has caused me significant emotional and financial distress. 

XXXX. Failure to Address Systemic Issues Constitutes Deceptive and Unfair Practices : If Wells Fargo is aware of a systemic issue that affects its ability to report credit information correctly, they have an obligation to remedy the issue immediately. Instead, Wells Fargos continued failure to correct these reporting errors shows a lack of accountability, which only further exacerbates the harm caused to consumers like me. This behavior is unfair, deceptive, and constitutes a clear violation of consumer protection laws. 

XXXX. Request for Immediate Corrective Action and Compensation : The legal violations outlined above demand immediate action on the part of Wells Fargo. I request the following : Immediate restoration of my mortgage account on all credit bureaus with accurate and up-to-date information reflecting my consistent payments over the last 18 years. 
Compensation for the financial harm caused by the inaccurate reporting, including higher interest rates, loan denials, and other financial setbacks resulting from Wells Fargos unlawful reporting practices. 

A formal, detailed explanation from Wells Fargo regarding the alleged systemic issue and a specific plan of action to resolve this problem and ensure compliance with credit reporting requirements going forward. 

XXXX. Request for Immediate CFPB Intervention : I request that the CFPB take the following actions : Reopen my case ( Case Number : XXXX ) and allow me to respond fully to Wells Fargos claims , providing the necessary documentation to dispute their actions. 
Investigate the legitimacy of Wells Fargos claim of a systemic issue and assess whether this constitutes a pattern of illegal conduct by Wells Fargo. 

Take enforcement action against Wells Fargo for their violations of the FCRA, XXXX, XXXX, XXXX, and other relevant consumer protection laws. 

Ensure that Wells Fargo provides appropriate compensation for the harm caused by their failure to report my mortgage account correctly. 

XXXX. Conclusion : I reject Wells Fargos claim that their failure to report my mortgage account is the result of a systemic issue. This excuse is legally unfounded and does not absolve them of their obligations under federal and state laws. I demand immediate corrective action, including compensation for the harm caused and a formal investigation into Wells Fargos practices. I am a XXXX consumer, and I deserve to be treated with the respect and equality guaranteed under the law. The fact that Wells Fargo has chosen to remove my mortgage account from credit reporting is a grave injustice, and it violates multiple laws that are meant to protect consumers like myself from discriminatory practices. 

I trust that the CFPB will uphold my consumer rights and hold Wells Fargo accountable for their actions. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation