Consumer complaint received 2026-01-08 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: SELECT PORTFOLIO SERVICING, INC.
State: CA

Complaint narrative:
Date : XX/XX/year> To : Consumer Financial Protection Bureau ( CFPB ) Re : Regulatory Complaint and Demand for Foreclosure Sale Postponement Scheduled Sale Date : XX/XX/year> Homeowner : XXXX XXXX XXXX Account/Loan No. : XXXX Property Address : XXXX XXXX XXXX, XXXX, CA XXXX Dear Sir or Madam, This complaint is submitted on behalf of XXXX XXXX XXXX concerning the servicers decision to proceed with a foreclosure sale scheduled for XX/XX/year>, despite the existence of viable and unresolved alternatives that would avoid foreclosure altogether. 
The homeowner has formally requested a full and complete review of all available home retention and loss mitigation options, including loan modification, repayment plans, forbearance, or any other applicable retention programs. To date, the servicer has failed to complete this review in a meaningful, timely, or good-faith manner, yet has continued to advance foreclosure activity regardless. 
This conduct raises serious concerns regarding the servicers compliance with federal loss mitigation requirements and foreclosure-prevention standards. Advancing a foreclosure sale while retention options remain pending or inadequately reviewed directly contradicts the purpose and intent of consumer protection laws governing mortgage servicing. 
Further, if no home retention option is approved, the homeowner has the clear ability and intent to resolve the debt in full through a market sale of the property. Current market conditions support a sale price sufficient to satisfy the outstanding loan balance, arrears, and allowable costs. Proceeding with foreclosure instead of allowing time for a payoff sale is economically irrational, unnecessarily punitive, and harmful to both the borrower and the investor. 
The servicers refusal to postpone the sale date under these circumstances appears to prioritize foreclosure completion over reasonable loss mitigation, raising concerns of unfair, deceptive, and abusive servicing practices. Foreclosure at this stage is avoidable and serves no legitimate servicing or investor interest. 
A short postponement of the XX/XX/year> sale date is necessary to : Compel completion of a proper and good-faith home retention review, Preserve the homeowners right to pursue foreclosure-avoidance options, Allow time for a sale that would result in full satisfaction of the mortgage debt if retention is denied, Prevent unnecessary foreclosure costs, credit damage, and consumer harm. 
Proceeding with foreclosure while these options remain available constitutes preventable harm and defeats the stated goals of federal consumer protection oversight. 
Accordingly, we respectfully request that the CFPB intervene and require the servicer to immediately postpone the XX/XX/year> foreclosure sale, pending completion of all home retention reviews and, if necessary, the opportunity for the homeowner to sell the property and pay the mortgage obligation in full. 
Failure to pause the sale under these circumstances would reflect a disregard for loss mitigation obligations and consumer protections designed to prevent exactly this outcome. 
Thank you for your prompt review and regulatory attention to this matter. 
Sincerely, XXXX XXXX XXXX Real Estate Broker CalDRE # XXXX Phone : XXXX Email : XXXX XXXX

Company response to consumer: Closed with explanation