Consumer complaint received 2025-10-20 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — High-pressure sales tactics
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL

Complaint narrative:
Saturday XX/XX/XXXX I went in for an oil change on my car and to see about trading my daughters XXXX XXXX in and test drove a XXXX newer then mine. I was in the process of making an appointment with them to come back sunday XX/XX/XXXX with my husband and was told I did not need him, I had papers shoved in my face didn't have time to look anything over, I told them I did not have time I need to get to my niece 's game. Was taken back to finance and walked out of there and was trying to get the tag back on my XXXX and was surrounded by 3 guys and brought back inside to finish signing was not giving time to look over paperwork. wasn't giving the registration so my husband and I went back that evening to get all the paperwork I signed as I was provided nothing when I left there at XXXXXXXX XXXX that morning. My husband then realized that they added on about {$10000.00} extra fees and charges telling us that the new car is a one of a kind which it is not there are 5 others for sale in the XXXX XXXX XXXX. After realizing nothing was adding up, I had asked to just go back in my car the guy XXXX then came over with the credit application which I notice had the wrong address and told me the deal was final and I was out of luck, and it had only been 6 hours if that. He asked what would make the deal stay or better which I then stated the extra money taken off I was charged if I had no choose but to keep the car, He replied with no going to happen this is a one in the country kind of car, again which it is not. I then continued to bully me after my husband walked out to the car with our grandson. I then asked for the final paperwork that they are supposed to give to you when you buy a car and the registration and he comes back with the car registered to an address I have not lived at in 6 plus months and lies and tells me that is what the state has on file which is not true as I have 4 cars under my name and birthday which I just renewed last month and they all came to my current address. I was then told to have a legal team contact their legal team and I left. I went home and looked over all the information on the USB this XXXX guy gave me and realized they lied on my credit application as I had not given them any of my job and wage information at all during the process which I reached out to XXXX he informed me I was the one who basically would be in trouble for the wrong information and told me I signed stating it was true which I did sign only after trying to leave with the car I came in with. I then was my credit was ran again XX/XX/XXXX which to me shows the deal wasn't done so I called the store wanting to speak to someone higher up and was given to the XXXX guy who again was rude and bullying me and again told me to get a lawyer and that I had signed everything. and stated Again I was not given time to read everything and hung up. The have what I do wrong on the application, the address where we live wrong, how long we have been at our address, how much I make a month and how long I have been at my current employer.

Company response to consumer: Closed with explanation