Consumer complaint received 2017-10-02 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Struggling to pay mortgage — 
Company: Ocwen Financial Corporation
State: TX

Complaint narrative:
XX/XX/XXXX Ocwen have charge us with so XXXX in claim to court we was 6 month behind we were waiting on new modification. Because Ocwen claim they were after having home taken out to court " we lost bankruptcy claim we six month and shown drown up lie we never seen any documents of letter showing we were $XXXX behind .this is new bankruptcy we had just filed. Last. Bankruptcy XX/XX/XXXX Ocwen went to court claiming to take mortgage same lies we were again 6 months behind $XXXX in area / doing process of the first modification  Ocwen claim we owe $XXXX and that was not true because we only owed $XXXX in XX/XX/XXXX you see we never sees what I can go to send to the court until after it's been sent did Judge don't ask no questions because they believe that it  what creditor say until we start complainting about it  to you all  and the Attorney General's office  but Ocwen don't change anything they continue to charge fees and insurance .we never know what next with this company Ocwen sent 7 letter to court lift stay we had modification Remember in my complaints over never except what judge approve doing time we was in bankruptcy Ocwen claim our payment was $XXXX not what original payment was $XXXX.  Judge lower it He knew modification to lower payments and bankruptcy paying $ XXXX out bankruptcy. Ocwen continues charging us taken all escrow many month ago Ocwen have not did any thing they claiming we owe XXXX behind have not credit us for the amount received from bankruptcy or paying they continue get higher Ocwen have gotten them set attorney to began foreclosure on my home I paid to much they claim to bankruptcy XXXX then send in another area $XXXX. $XXXXWhat Ocwen been doing If we file claim on insurance hail damage we send check to Ocwen we got recharged fees as if it was payout from them put in escrow charge me back see on statement over years this fraudulent activities I have made many complaints no they haven correct problem. After that their attorney to send many letter to wife and I got this particular judge same nationality as they were and he went on and taking it out of the bankruptcy in XX/XX/XXXX claiming were going  do modification we got packs back in XX/XX/XXXX for 6 months we call they clam they working on new modification. They was lying and deceitful and a bad practice XX/XX/XXXX we got 4 letters from there attorney with with Ocwen investors which question to do a foreclosure this company is bad business " I have requested to talk with with the president and the CEO which is the same person XXXX XXXX. He  initially called and talked to my wife about XX/XX/XXXX and it was some things that I heard him say when he thought his phone on hold and I could hear in the background that he was talking to another person about taking the property from a XXXX   man which was XXXX XXXX and from that day forward I've been calling request to speak to this XXXX XXXX my wife have I haven her durable power of attorney take care all business matter I work in other state some time.I had Ocwen on staff some while back they still continue charge me fees. This been very hard you try pay they claim to court I wad 6 month behind when my wife call request them send what the six months amounts would be that they claim we owe at bankruptcy court they have refused to give me that amount at which would be $XXXX they would not do it they are claiming we behind 60 month doing process of modification Ocwen will not accept a payment. They come back claim we owe all this money claiming on statement. I we been dealing with this for year until we taken fight there XX/XX/XXXX claiming we was in forbearance left XXXX balance just thought we on our way when we get in our XXXX's all good we in our XXXX's it still happen fees charges want correct want take our home. Sent over 14 harassment letters from a Repo we had 30 days respond 'in Ocwen Company XXXX XXXX all and the affiliationsThe are thief in  different areas of this country we we purchased his house we was XXXX -XXXX   years of age.this is to long suffer we XXXX XXXX   we distress. And mistreated by own Mortgage Company how could anybody continue to do these things and they keep getting away with it and your charge to feed been sued by the Attorney General office and they lied claiming that we need to send in a paper handwritten letter stating that will be a part of this lawsuit type the letter up and send it to Ocwen so wait 5 days call back that's a no you need to hand write the letter Center ID and all that and call back again they act like it was a funny joke and here come the letters of trying to foreclose on a house now that is not right that is so wrong they really do need to get a copy of this statement and I hope you all do everything to make sure this company never practice and this state of this United States never again.

Company response to consumer: Closed with explanation