Consumer complaint received 2025-08-11 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: FIRST AMERICAN FINANCIAL CORPORATION
State: CT

Complaint narrative:
XXXXHello I wanted to comment and communicate on the Mortgage Deed Theft of Our Home in XXXX  Georgia and XXXX XXXX XXXX XXXX  or thereafter. Our home was a culmination of marriage and raising our XXXX  son's beyond my service to the XXXX XXXX XXXXXXXX XXXX and XXXX XXXX North Carolina. My father's family and blood relatives are from XXXX  Georgia where my family lives today. My beautiful XXXX XXXX Mom is from XXXX  South Carolina. My wife of XXXX  and myself have been XXXX, humiliated, and totally confused by the circumstances that we find ourselves in Our Native State of Connecticut. We have endured two sons associated with XXXX XXXX  North Carolina XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in past 3 years. XXXX  and XXXX. Every waking day has been challenging on several accords. Our 1st Home located at XXXX XXXX XXXX XXXX  Georgia XXXX  and XXXX XXXX XXXX subdivision had a lock box placed upon it when we returned home. We didn't have no sheriff serve us but a Loss Mitigation Company began harassing us about three months late on our Mortgage through XXXXXXXX XXXX XXXX XXXX My wife XXXX XXXX XXXX wax on deed and title while Child Support inclined my just being the Deed. We began receiving calls from a company, cars parking at entrance of our home, letters and calls stipulating they'll willing to pay us XXXX  to leave our first home without a challenge or contested response. The Not Knowing the law, the ignorance, the embarrassing feelings we both have harbored and hurt incessantly over. We want to start a request for investigation into our Mortgage and Home being fraudulently and criminally taken from us while thinking we had a legitimate plan in place with XXXX XXXX Solicitors Office having gone once prior to this lock box being placed on our front door. You live with this crime daily. A violation of your space legally with no clear reason why we surrendered our home without notifying authorities. I happened to watch an Attorney General for The State of New York having press conference this week affirming Mortgage Deed Theft and your story put it all the way together for my wife and I. We felt like a XXXX XXXX victim and no Disrespect intended. This haunts your spirit. Our sons live in an apartment on 2nd floors where the cannot walk upstairs due to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and challenge. My wife XXXX  and I located to XXXX  Georgia in XXXX. We resided at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  for 4-5 years. We moved to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  County. My step sister XXXX XXXX XXXX and Ex Husband XXXX XXXX resided in XXXX XXXX XXXX XXXX XXXX  where we stayed for a month or so and purchased our first home in Georgia and in our marriage. We closed June XXXX. My wife worked for XXXX XXXX XXXX XXXX XXXX  and XXXX XXXX XXXX Myself. A Waffle House Manager and Security Account Manager for XXXX XXXX XXXX Our sons attended XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  My wife and I are just wanting to know how this happened and pursuing criminal charges for fraud, theft and stealing of property and personal effects secured in our home during the theft and federal crime. This crime unlike Murder has a Statute of Limitations and Specifically when the theft was discovered. I watched the XXXX  Citizen, The Gentleman who has endured health issues and more. I didnt contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  or anyone. The first time I became aware of what happened is this very month and will inquire any and everywhere to find out who initiated this crime by locking my family out of our home. Thank you and your team so much for clarification this exists. We are residing in Connecticut. Our sons have recovered. We have every intention of returning to XXXX XXXX before XXXX XXXX This has affected us deeply. Many blessings to you and your entire team.\nRespectfully XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXCompany Operations Of The Fraud:\nFirst American Mortgage Solutions or First American Loss and Mitigation. \n3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation