Consumer complaint received 2025-11-22 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Payment process
Company: M&T BANK CORPORATION
State: NJ

Complaint narrative:
Hello, I am requesting CYFPB oversight and servicing review regarding a payment posting and draft implementation error on my FHA-insured mortgage serviced by M & T Bank XXXX 

I authorized biweekly automatic draft and the servicer acknowledged this arrangement in writing. 
However, the draft was not properly implemented and the system reflected an incorrect next payment due date in the past, causing the loan to be marked pastdue when it was not. 

These internal servicer errors resulted in inaccurate credit reporting, including a 30day delinquency that did not originate from any failure to pay. I am requesting that HUD direct the servicer to correct the internal servicing records, remove the inaccurate delinquency reporting, and issue corrected Metro2 data to the credit bureaus. 

Within this packet of information, you will find multiple additional payment errors including but not limited to : Retroactive payment due dates. Inappropriate Payment Amount after the implementation of their Bi-Weekly payment schedule, retroactive next payment due dates. Documented Servicer Related Misapplied Funds, Failure to utilize their own text and email notification system, etc. 

The following corrective actions are requested : 1. Correct servicing records to reflect the authorized biweekly draft arrangement. 
2. Remove the inaccurately reported delinquency.

3. Send corrected Metro2 reporting to all credit bureaus.

4. Provide written confirmation once corrections are completed. 

Thank you for your review and assistance. 

I authorized biweekly automatic draft and the servicer acknowledged this arrangement in writing. 

However, the draft was not properly implemented and the system reflected an incorrect next payment due date in the past, causing the loan to be marked pastdue when it was not. 

These internal servicer errors resulted in inaccurate credit reporting, including a 30day delinquency that did not originate from any failure to pay. I am requesting that HUD direct the servicer to correct the internal servicing records, remove the inaccurate delinquency reporting, and issue corrected Metro2 data to the credit bureaus. 

Within this packet of information, you will find multiple additional payment errors including but not limited to : Retroactive payment due dates. Inappropriate Payment Amount after the implementation of their Bi-Weekly payment schedule, retroactive next payment due dates. Documented Servicer Related Misapplied Funds, Failure to utilize their own text and email notification system, etc. 

The following corrective actions are requested : 1. Correct servicing records to reflect the authorized biweekly draft arrangement. 
2. Remove the inaccurately reported delinquency.

3. Send corrected Metro2 reporting to all credit bureaus.

4. Provide written confirmation once corrections are completed. 

Thank you for your review and assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation