Consumer complaint received 2025-02-05 00:00:00
Product: Debt collection — Credit card debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
Subject : Formal Complaint Against Citibank/XXXX XXXX Concerning Debt Resolution Request To Whom It May Concern, I am writing to formally request the Consumer Financial Protection Bureaus ( CFPB ) support an intervention regarding my attempts to resolve a debt with Citibank, specifically for my Citibank XXXX XXXX XXXX XXXX Account ending in XXXX ). Despite my good-faith efforts to communicate with Citibank and negotiate a reasonable resolution, my requests have resulted in a standstill and a lack of clarity of my debt balance and where it resides. I am seeking CFPB 's assistance in ensuring that Citibank and/or XXXX XXXX XXXX  provides a fair and clear path to resolving this matter. 

Background On XX/XX/year>, I proactively reached out to Citibank to discuss a resolution for my outstanding balance. In my communication, I transparently shared my prior involvement with a third-party debt resolution company, XXXX XXXX , whose guidance and actions significantly worsened my financial situation. Prior to enrolling in this program, my credit history was strong, favorable, with no history of derogatory reporting. My goal was to consolidate payments. 

XXXX XXXX misrepresented their services, advising me to stop making payments directly and claiming they would negotiate on my behalf. Instead, they enacted a Power of Attorney, collected monthly payments from me, neglected creditor communication, failed to make payments to my creditors, and charged me excessive feesall of which severely damaged my credit standing. 

Upon realizing the detrimental impact of XXXXXXXX XXXX  practices, I promptly terminated my relationship with them and began working to rectify the damage by reaching out directly to Citibank. My goal has been to establish a fair repayment plan that allows me to resolve my debt responsibly. However, Citibanks responses have been dismissive and have incorrectly characterized my communications as a complaint against them, rather than an earnest attempt to negotiate a resolution.

Request for Assistance I am requesting the CFPBs assistance in facilitating meaningful communication with Citibank so that I may : 1. Negotiate a Reasonable Repayment Plan I am fully willing to work with Citibank to pay my debt and would like to explore options such as structured payments, settlement, or reinstatement of my account under fair terms and reporting.

2. Obtain Debt Validation Given that I was misled by Beyond Finance and denied transparency into their communications with my creditors, I am requesting formal validation of my debt to ensure all amounts, fees, and transactions are accurately reflected. 
3. Ensure Fair Treatment I have never accused Citibank of wrongdoing, and my only objective is to reach a fair resolution. It is concerning that my request has not been taken seriously and that my attempts to rectify my financial obligations have been disregarded. 

Conclusion I respectfully urge the CFPB to intervene and assist in securing a clear and fair resolution process with Citibank. My commitment remains to fulfilling my financial responsibilities, but I require a cooperative and transparent negotiation to do so effectively. I appreciate your attention to this matter and look forward to your guidance on the next steps. 

Thank you for your time and assistance. 

Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief