Consumer complaint received 2024-09-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: PA

Complaint narrative:
Yes, I do business with this company. I have done business with this company for the past XXXX XXXX XXXX years and I have also used my bank account at XXXX XXXX XXXX  with this company to do business. I am very diligent and I am very responsible when I do do business with this company I do my business and then I immediately erase any information or credit cards or debit cards attached to the application until I go to use it again. I have worked in finance and I know that we have to be careful so my point for telling you this is that when these fraudulent transactions occurred, my debit card was not even attached to the company profile at the time. Which is in violation of my rights because they have never given me a statement nor have I ever authorize this company to be able to keep my debit card or funding information on file to charge at their convenience that is not how it works, and the card must be attached to the application in order for the company cash app to be able to charge me. Yes I was doing business with this company and yes, on numerous occasions and some large transactions however ON XX/XX/XXXX AND XX/XX/XXXX CASH APP WITHOUT MY PERMISSION AND I HAVE PROOF OF THAT WENT INTO MY CASH APP ACCOUNT AND TOOK ON XX/XX/XXXX {$530.00} AND ON XX/XX/XXXX {$540.00} IN THE YEAR OF 2024. I DID NOT RECOGNIZE THESE TRANSACTIONS AT FIRST BECAUSE LIKE I SAID I DO DO BUSINESS WITH THIS COMPANY HOWEVER WHEN I TURNED IN MY MONTHLY INFORMATION TO MY ACCOUNTANT SO WE COULD DO OUR QUARTERLY HE CALLED TO TELL ME THAT MY BALANCE WAS OFF AND I WAS OUT OF THE PROPER AMOUNT AROUND {$1200.00} WHICH LED ME TO BELIEVE THAT I IMPROPERLY BALANCED MY CHECKBOOK OR MISSED SOMETHING. SO WHEN WE WENT INTO MY ACCOUNT AND NOTICED THESE XXXX TRANSACTIONS THAT WERE SENT BACK TO A VENDOR OF MINE immediately called Cash App I could not get a hold of them so I went into the application and immediately message them. I have proof of the messages. They told me that I would have to wait 30 days for a report and that I could not see the transactions in my history because I did not physically implement the transaction to occur. In Cash app you have a system and it shows you every withdrawal and every deposit that you do in your cash app in the history of your cash app, and these XXXX transactions are not in my history at all, and that is because they were fraudulently taken from me without my knowledge or authorization they were taken from my XXXX XXXX debit card at the time. They immediately charged me and it caused me to go down a spiral loophole of negativity with my bank for the past XXXX weeks because of this. Yes, my bank immediately gave me the credit, but that is not OK. My bank does not deserve to have to pay for a thief cash app stole from me. They fraudulently took from me when they were not authorized to. I only put my debit card and or credit card on cash app when I am doing a transaction and I immediately erase it afterwards, which means that Cash App keeps track of my information and went to my information without my knowledge or authorization and took these XXXX charges back and when I called and asked them about it, they told me they had no information for me at the time and that I had to wait 30 days for a report and that my vendor most likely disputed the amounts after she paid me so that I needed to take it up with my vendor and or my bank I am never doing business with cash app again I have completely erased my account with them, pending the investigation and I told them if they ever charge any of my accounts again that I am following charges on them. I immediately changed all of my debit cards and I promised my bank to never ever do business with cash app again using anything from my bank at XXXX XXXX XXXX  or any of my other banks. I will use other systems like XXXX or XXXX that arent illegal and dont steal from you. I immediately want XXXX? to know that I am writing this report. My bank has helped me to the best that they can, but my bank deserves to get their money back as well and I do not deserve to have to pay for a thief and neither should my bank XXXX XXXX XXXX. Cash app you went into my account unauthorized my debit card was not attached and you stole and I am pretty sure that there are more transactions after my accountant and I have sat down That cash app has stolen from me in the past and I am ready to go through it with a fine tooth comb and write as many reports as I can because this is unethical and fraudulent. I know that cash app displays derogatory and predatory habits, and I still chose to do business with them, trusting them and thought that by erasing my debit card every time that I was protected and I was not, they kept my information and charged it at their will because of something fraudulent that another person and or vendor did and it is unacceptable. It violates my fair credit reporting act, lol, and all of my bank laws I do not want to start reciting them, but if I have to write another complaints I will. Im sending this letter and another letter notarized to cash app and to cash app president I am continuously emailing cash app Because I have heard nothing from them and I have emailed and tried to respond to the person that supposedly the account that supposedly got money back from me and have heard nothing back and can get no help. I have been stolen from and I am not OK and now it has negatively affected my bank account that is still negative because I went on a spiral downhill of negative from this theft. This is illegal. I am following more report. I am also following a federal trade commission report and a BBB report against cash apps business for fraudulent and for derogatory and predatory Financing information charges. 
Like I said this is fraudulent and illegal and I will not pay for a company that stole for me. I will continue to write my reports and like I said on XX/XX/XXXX of 2024 {$530.00} was deducted from my account and on XX/XX/year> {$540.00} was then deducted from my account totaling {$970.00} plus NSF fees and charges from my bank. It is not OK to XXXX XXXX XXXX  and it is not OK to meet their client and business client that I am going through this because of {$1.00} million company that displays theft. Immediately rectified and taken care of or my self and my bank are going to keep pushing this until Cash App pays their dues And their theft I have many screenshots and I have a piece of paper from my bank XXXX XXXX XXXX  that I am uploading. I also have proof that I have reached out to Cash App and I have proof that my bank gave me back this temporary credit which I am also uploading these transactions started, like I said on XX/XX/XXXX and I did not catch this until XX/XX/year> when my accountant phoned me. The transactions had already immediately been placed and taken from my account and caused fees. I will proof that my bank did temporarily give me a credit, but cash app does not take care of it on their end. My bank does not deserve to have to pay for something like this. 

I AM STILL CURRENTLY NEGATIVE IN MY BUSINESS BANK BECAUSE OF THIS COMPANY!

Company response to consumer: Closed with explanation