Consumer complaint received 2025-03-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Loan opened without my consent or knowledge
Company: TOYOTA MOTOR CREDIT CORPORATION
State: UT

Complaint narrative:
Complaint Against Toyota Financial Services for Fraudulent Account Reporting To : Consumer Financial Protection Bureau ( CFPB ) & Utah Department of Financial Institutions Subject : Unauthorized Account & Violation of Federal and State Credit Reporting Laws Dear Consumer Finance Officials, I am submitting this formal complaint against Toyota Financial Services ( TFS ) for their continued failure to properly investigate and remove a fraudulent account from my credit report, in clear violation of federal and XXXX  state laws, including the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 et seq. ), the XXXX  Consumer Credit Protection Act ( UCCPA ) ( XXXX  Code 13-45-201 et seq. ), and other applicable statutes. 

Details of the Fraudulent Account : I never applied for or had a loan with Toyota Financial Services. 
I never authorized Toyota Financial Services to open an account in my name. 
Upon discovering this fraudulent account, I immediately disputed it with Toyota Financial Services and the credit bureaus. 
I requested proof of the alleged account and my supposed authorization, but Toyota Financial Services failed to provide any supporting documentation, which violates my rights under 15 U.S.C. 1681g ( a ) ( 1 ) ( requiring furnishers to provide information related to the consumer ). 
I submitted a police report and an identity theft affidavit in compliance with 15 U.S.C. 1681c-2 ( a ) and Utah Code 13-45-201, proving that the account was fraudulently opened in my name.

Toyota Financial Services wrongfully denied my claim despite clear evidence of identity theft and refuses to remove the account from my credit report.

Violations Committed by Toyota Financial Services : Violation of FCRA ( 15 U.S.C. 1681s-2 ( a ) ) : Toyota Financial Services is required to furnish accurate information to credit bureaus. By continuing to report a fraudulent account, they are in violation of their legal duty. Failure to Investigate ( 15 U.S.C. 1681s-2 ( b ) ) : When I filed m
y dispute, Toyota Financial Services was legally obligated to conduct a reasonable investigation. Their failure to provide documentation or properly investigate my claim violates federal law.

Failure to Block Identity Theft-Related Information ( 15 U.S.C. 1681c-2 ( a ) ) : Upon receipt of my police report and identity theft affidavit, Toyota Financial Services was required to block the fraudulent account from my credit report. Their refusal to do so is a clear violation of federal law.

Violation of XXXX  Consumer Credit Protection Act ( Utah Code 13-45-201 ) : Toyota Financial Services is required to investigate and correct fraudulent information but has failed to act in compliance with XXXX state law.

Requested Resolution : Given the overwhelming evidence of fraud and Toyota Financial Services failure to comply with both federal and XXXX state laws, I demand the following immediate actions : Permanent removal of the fraudulent account from my credit report across all bureaus ( XXXX, XXXX, and XXXX ). 
A written confirmation from Toyota Financial Services stating that the account has been deleted and will not be reinserted in the future.

Compensation for damages under 15 U.S.C. 1681n and 1681o, which allow for statutory and punitive damages due to their willful noncompliance.

If this issue is not resolved promptly, I will be forced to escalate my complaint to the Federal Trade Commission ( FTC ), the XXXX  Attorney Generals Office, and pursue legal action for willful violations of my consumer rights. 

I expect a response and resolution within 15 days of this complaint. Failure to comply will result in further legal action.

Company response to consumer: Closed with explanation