Consumer complaint received 2023-02-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
Ive spoken to Wells Fargo XXXX multiple times updated my phone number email and mailing address multiple times due to it being changed back to the wrong information which is why I ended up leave the bank after 9 years of headache pain emotional distress. Now contacting them has become another headache. Me and my kids had accounts with them one minute money was in the account the next they dont know what happened to it. I would write down all my transactions actions day by day based off what they showed and by day XXXX the transactions never existed at least 60 %. Me and my daughter was sharing the same ESN when nobody suppose to share those numbers I was explained by the head manager of the branch which he added I could leave the bank close the account out come back 20 years from now but my ESN number would always stay the same he assured me back in 2019 it would be handled but it never was. If I wanted to get a driver a license or purchase a birth certificate with my card I could with no problem but by next month it never showed up as if I never used that debit card to make transactions pertaining the criminals who had to of had assistance on the inside due to mutilple run ins with deposits pertaining to child support coming up missing or the bank stated I used a foreign atm when the entire time I was using theirs, or missing deposits from jobs I worked at, I remember calling XXXX number it didnt ring but a XXXX man picked up and said hello I said hello he ooonsprry some how we got connected. The thing is Wells Fargo XXXX XXXX after submitting a complaint last night I randomly get something from them attached will show proof on any mail pertaining to the IRS, BANKS, GOVERNMENT ENTITIES its always opened. But what is mind boggling is they have sent two pieces of mail to my address within the last 3 months but the mail I got from them today shows the post office mailing address? The mail was ripped opened just like all my credit reports come open and anything that will help me get me and my kids out of this deadly identity theft. Im almost 100 % sure our identity theft victims of crimes payments have been paid to someone else in almost positive there is no way Ive sent in thousands of copies of proof of mail fraud wire fraud bank fraud altered information address fraud IP theft, data breaches sim swapping impersonation proof of medical id fraud orangized financial fraud insurance fraud and no company has financially given me the money I was rightfully owed with all the evidence police reports which by the way the victims advocate has never reached out to me victims of crimes unit never reached out yet Im still going through this alone with my minor children its not fair its not right its unjust now Wells Fargo not only owes me the money me and my kids had and it magically vanished over time but also from the emotional stressed Ive been scarred for life due to the ongoing massive financial crimes that sometimes I feel like Im being framed for. I scanned my most recent debit card QR code that came in the mail and had my phone read it I was curious it read XXXX XXXXXXXX ( lol ) like really at some point Im being taken for granted used and illegally abused luckily Im still alive all the times I wished I was dead and wanted to commit suicide behind FRAUD that was going on way before I even knew it was happening.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation