Consumer complaint received 2026-04-07 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Unexpected or other fees — 
Company: Netspend Corporation
State: MS

Complaint narrative:
XX/XX/XXXX NetSpend receive {$4500.00} deposit from social security, XXXX hours later the account is closed. On XX/XX/XXXX after asking for my money and the XXXX for days I was told the check was already sent to my home address. On about XX/XX/XXXX I was sent an email stating is was being sent back to the department of Treasury. It was said it would be there XX/XX/XXXX. On XX/XX/XXXX I was told of a tracking number but at that point I had told them bc part of the funds were used XXXX XXXX would not accept partial payment.Whici is flat out want Treasury said and meant. Treasury has no record regardless of any check or direct deposit back. At this point in time I was told the check would be sent now to my address XXXX days. Each of these lie after lie after lie. Today they added a new level of lies claiming they had a tracking number proving that it was received. The tracking number was sent on XX/XX/XXXX arrived XX/XX/XXXX and was not even sent to the Treasury department. After which I call out all of them for just lying and lying and lying. There is no proof it was sent bc it wasn't sent and on or about XXXX hour XXXX min ago the representative admitted the reason he could provide no proof was bc it wasnt sent until XX/XX/XXXX. I asked for proof of this and XXXX gave me the same tracking number the fraud department already admitted was a shame It's obvious basically the reason that no proof has been provided is because there is no proof. The check wasn't sent, they're not planning on sending it they're not planning on returning it. They're planning on stealing it just like they've been charged in other states for doing and convicted of. They violated consumer financial protection laws, they violated every kind of consumer protection laws. You name it they they violated it they lied about it and they've been fine about it because they're not honest. In a situation like this you would think that they would have learned from those things and document everything very well and not try to XXXX people and steal their money but it's obvious that basically that's exactly what's going on if XXXX is true. basically each statement they make disproves the other previous XXXX statements The same thing happens when the next lie is told, and if that one 's not true and you go over to this one say it's true then basically the other XXXX have to be lies these are easily disprovable things easily disprovable I and when you got people who lied the first time about when it was sent they lied the second time about when it was sent they lied the third time about when it was sent they can't provide any proof they lied about the tracking number that wasn't even sent there it's obvious they're planning on stealing the money just like they have done to countless other people and that's why they lost lawsuits in the state of XXXX XXXX Betting on the fact they can frustrate a person to death, and they give up. Basically they're hoping to take advantage of the fact that I XXXX not be able to get to the right places to protect me and hold them accountable. Sadly I bet only XXXX or XXXX are able to get there stolen money out of XXXX most people will not be able to find the right channels like this my age. This isn't some conspiracy theory. you can look it up. They literally have lost huge lawsuits for stealing peoples money and lying all about it. I'm sure you're probably aware of yourself. There was no money sent to the treasury department, it wasn't going to be sent and by the way it was never asked to be sent to the treasury department they took it upon themself to sit back and say that and the reason that they said that was because they knew they were going to try to steal the money and then if they could shift blame to them and provide no proof. They know more often than not they will be able to steal the money. Even if they get caught stealing the money there's not enough to ease and finds and they don't respect you know the watch groups enough to sit back and into the to stop doing it you know they make more money stealing than they do and paying in fee so when they weigh the cost versus the benefit the benefits is higher in stealing than the fees of admitting it if you get caught so they're going to going to continue to do that it's just math they don't take you serious they don't take me serious they don't take the government serious they think they can do what they want when they want and how they want to do it and that's exactly what they're doing This isn't some conspiracy theory you know you can look up the the court documents that basically they they lost The thing is is all the money even after that they've been defeated in these court cases the funds and basically the cost of these things has been less than the money that they've stolen so of course they're going to continue to steal basically why wouldn't they continue to steal you know if if the fines and fees in the in the slap on the hand is it worse than basically what you've stolen then it's an incentive to steal

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation