Consumer complaint received 2024-10-21 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Phillips & Cohen Associates, Ltd.
State: FL

Complaint narrative:
The debt collector, PHILLPS, COHEN, AND ASSOCIATES, agreed to a settlement of {$120.00}, see below : To XXXX XXXX, On XX/XX/year>, you authorized Phillips & Cohen Associates , Ltd. to automatically deduct funds from your funding account on file as outlined in the payment schedule below.

If payments are made as scheduled, a settlement in full of the debt will be completed. Upon receipt and clearance of the below payment ( s ), you will no longer have any further obligation to the creditor regarding the below referenced account. This arrangement will be cancelled if payments are not made in accordance with the indicated schedule. 



Creditor : XXXXXXXX XXXX XXXX XXXXXXXX Account Number : XXXX Reference Number : XXXX This email is a copy of your authorization agreement, which included the following terms and conditions : You certify that you are an authorized user of this credit card/bank account and will not dispute these scheduled transactions with your bank or credit card company ; so long as the transactions correspond to the terms indicated in this authorization agreement. 
You agree that this authorization will remain in effect until the terms of the authorization are met or you cancel it in writing, and you agree to notify Phillips & Cohen Associates , Ltd. in writing of any changes in your account information or termination of this authorization at least 3 business days prior to the next billing date. This in no way limits any rights you may have under federal law to stop payment of a preauthorized electronic fund transfer by contacting your financial institution.

If a scheduled payment date falls on a weekend or holiday, you understand that the payments may be executed on the next business day.

In the case of an ACH Transaction being rejected for Non-Sufficient Funds ( NSF ), you understand that Phillips & Cohen Associates , Ltd. may, at its discretion, attempt to process the charge again within 30 days.

You acknowledge that the origination of ACH transactions to your account must comply with the provisions of U.S. law.

You acknowledge and agree that you are responsible for overdraft, insufficient funds, and other service charges that your bank or card issuer may impose in connection with your account.

You understand that these payments will be debited from your designated bank account even if other payments toward this account have been made.

You understand that automatic ACH payments may be processed as a pre-approved check transaction. 
Thank you for your commitment to resolving this obligation. If you have any questions, please contact our office at XXXX. Agents are available Monday through Thursday XXXX to XXXX ET, XXXX  XXXX to XXXX XXXX, and XXXX  XXXX to XXXX ET. 

Sincerely, Phillips & Cohen Associates , Ltd . 



Payment Schedule Total of all payments = {$120.00} XX/XX/year> {$42.00} XX/XX/year> {$42.00} XX/XX/year> {$42.00} PHILLIPS, COHEN, AND ASSOCIATES HAS RECEIVED ALL 3 AND FINAL PAYMENTS ON TIME PER THEIR AGREEMENT. SEE BELOW : Reference Number : XXXX Payment Date : XX/XX/year> Payment Amount : {$42.00} Last 4 of Funding Account : XXXX Accountholder Name : XXXX XXXX To XXXX XXXX, Your payment transaction has been processed successfully. 




Reference Number : XXXX  Payment Date : XXXX  Payment Amount : {$42.00} Last 4 of Funding Account : XXXX Accountholder Name : XXXX XXXX To XXXX XXXX, Your payment transaction has been processed successfully. 




Reference Number : XXXX Payment Date : XX/XX/year> Payment Amount : {$42.00} Last 4 of Funding Account : XXXX Accountholder Name : XXXX XXXX PHILLIPS, COHEN, AND ASSOCIATES REFUSES TO SEND THE PAID /SETTLED IN FULL LETTER AND UPDATE ALL XXXX CREDIT BUREAUS WITH SETTLED/PAID IN FULL STATUS. 


THE LAST KNOWN CORRESPONDENCE FROM XXXX XXXX AND ASSOCIATES IS AS FOLLOWS : Dear XXXX, Thank you for visiting the Account-Serve portal and opting in for email communications. Since you were able to verify and authenticate this address, we can help you now via email. 
Before we continue, I do have to inform you that this is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. 
To recap what you viewed online, this is in reference to a XXXXXXXX XXXX XXXXXXXX account ending in XXXX. We have assigned an internal reference number for this matter that you can use for future reference : XXXX. 
Our records indicate that a payment was processed on XX/XX/year> in the amount of {$42.00} that would satisfy the balance remaining on this account. 


Phillips & Cohen Associates IT IS IMPERATIVE THAT PHILLIPS, COHEN, AND ASSOCIATES SEND A SETTLED IN FULL LETTER/ PAID LETTER TO ME, AND UPDATE ALL 3 CREDIT BUREAUS WITH SETTLED/PAID STATUS FOR THE ABOVE REFERENCED ACCOUNT.

Company response to consumer: Closed with explanation