Consumer complaint received 2025-11-14 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TOYOTA MOTOR CREDIT CORPORATION
State: FL

Complaint narrative:
I am submitting this complaint to the Consumer Financial Protection Bureau regarding a derogatory account furnished by Toyota Motor Credit Corporation ( TOYOTA MTR ), reported under Account # XXXX. This account appears on my consumer credit report as a collection/charge-off, with a past-due balance of {$12000.00}, a reported closing date of XX/XX/year>, and multiple severe delinquency notations including XXXX, XXXX, and XXXX late payments. After reviewing my credit reports and formally disputing this information, it is clear that Toyota Motor Credit has not provided the documentation required by federal law, has reported incomplete, inconsistent, and unverifiable information, and has failed to conduct a lawful reinvestigation. 

Because the information furnished under TOYOTA MTR Account # XXXX appears to be inaccurate, unvalidated, and not supported by original documentation, I am requesting CFPB review of both Toyotas reporting practices and the credit bureaus reinvestigation process. 

Below is a detailed explanation of what happened. 

1. Discovery of the TOYOTA MTR Account # XXXX During a review of my credit reports, I discovered a derogatory entry from Toyota Motor Credit Corporation listed as : Creditor : TOYOTA MTR Account Number : XXXX Status : Collection/Charge-off Past Due Amount : {$12000.00} Closed Date : XX/XX/year> Late Payment History : 30 days late : 2 occurrences 60 days late : 7 occurrences 90 days late : 5 occurrences I did not receive any charge-off letter, validation notice, billing statement, repossession notice, or final accounting statement from Toyota Motor Credit prior to this derogatory reporting .

No contractual documents or supporting materials were ever provided to me at any time.

Because this was the first time I learned that Toyota Motor Credit had placed a derogatory reporting on my file, I immediately became concerned about the accuracy, legitimacy, and completeness of the information being furnished.

2. Initial Concerns Identified With the Toyota Account Upon examining the reporting details, several red flags and inconsistencies emerged : a. No documentation supporting the {$12000.00} charged-off balance Toyota Motor Credit did not provide : original contract itemized statement amortization schedule payment ledger charge-off calculation interest accrual breakdown or any other supporting documents b. No notice of default or charge-off Federal law requires creditors to send : delinquency notices right-to-cure notices ( where applicable ) deficiency notices ( if repossession occurred ) and charge-off statements I did not receive any communications or documents from Toyota Motor Credit.

c. Severe delinquency notations appear excessive and unsupported The number of late-payment entries reported ( 2 at 30 days, 7 at 60 days, and 5 at 90 days ) appears inconsistent with normal industry reporting patterns and was not accompanied by any documentation verifying their accuracy.

d. The account appears on my credit report despite total absence of validation Toyota Motor Credit has not provided any validation or verification materials.

e. Reporting appears inconsistent with typical Toyota Motor Credit practices Toyota normally reports across all three bureaus. In this case, the reporting does not align with the furnishing patterns Toyota is known for, which suggests possible data integrity or transmission problems.

These issues made me question whether the information furnished by Toyota Motor Credit was complete, accurate, and lawfully verifiable.

3. Steps I Took to Resolve the Issue Upon discovering these inconsistencies, I began the dispute process with the credit bureaus. In my dispute letters, I requested : the method of verification all documentation Toyota provided the original signed contract a complete payment history the breakdown of the {$12000.00} charged-off balance proof of ownership or servicing proof of charge-off procedures internal audit logs date of verification and confirmation of whether e-OSCAR was used I specifically requested that the credit bureaus provide : Copies of all documents Toyota Motor Credit relied upon A description of the reinvestigation The verification source The name or department that verified the account Proof that a manual review occurred I also requested that Toyota Motor Credit supply : the complete chain-of-title all servicing notes all communications all notices required by law all accounting statements and any documents establishing that this alleged debt belongs to me 4. The Credit Bureaus Failed to Provide Any Supporting Documentation Despite filing multiple disputes, all I received from the credit bureaus was a generic statement : The furnisher has verified the information as accurate.

No supporting evidence was provided by : Toyota Motor Credit Experian TransUnion Equifax None of the bureaus supplied : the signed contract payment logs deficiency notices repossession documentation ( if applicable ) charge-off worksheets itemized balance statements or any evidence of investigation This strongly suggests that : no real reinvestigation occurred, or Toyota Motor Credit did not provide any documentation, or the bureaus relied solely on automated e-OSCAR codes.

5. Toyota Motor Credit Failed to Validate Account # XXXX Under both the FCRA and FDCPA ( if applicable ), Toyota Motor Credit was required to provide documentation validating the account upon dispute. They failed to provide : proof the debt exists proof the debt belongs to me proof of delinquency proof of default proof of charge-off proof of the amount owed proof the balance is correct proof of interest accrual the original contract any servicing history any notices mailed to me any charge-off calculations any statements This is a violation of : FCRA 611 ( a ) ( 6 ) FCRA 611 ( a ) ( 7 ) FCRA 607 ( b ) FCRA 623 ( a ) FDCPA 809 ( b ) ( if the account was in collections ) Without validation, continued reporting of Account # XXXX is unlawful. 

6. Inaccuracies and Conflicts in Toyotas Reporting In addition to the lack of documentation, the following inaccuracies exist : a. Conflicting timeline of late payments The report lists : 2 30-day late 7 60-day late 5 90-day late This is inconsistent, excessive, and undocumented. Toyota provided no evidence to support these delinquency reports. 

b. Inaccurate closing date The closing date of XX/XX/year> is inconsistent with the last-payment date and charge-off status.

c. Inconsistent reporting pattern A legitimate Toyota account typically appears across all three bureaus with synchronized data.

Here, reporting appears incomplete, suggesting inaccurate furnishing.

d. No deficiency balance explanation If repossession occurred, Toyota would be required to send : notice of intent to dispose sale disclosure deficiency calculation explanation of fees None were provided.

e. No disputed by consumer notation Even after multiple disputes, Account # XXXX was not updated to reflect that it is disputed, violating FCRA 623 ( a ) ( 3 ).

7. Toyota Motor Credit Did Not Conduct a Reasonable Reinvestigation A lawful reinvestigation requires : a manual review comparing furnished data to original records verifying payment history verifying account status verifying dates confirming amounts resolving discrepancies However, no evidence indicates Toyota Motor Credit conducted such a review.

The response verified without documentation is consistent with : no document review, no internal audit, no manual verification, and reliance solely on automated e-OSCAR coding.

This violates FCRAs requirement for a meaningful investigation.

8. Harm Caused by Toyota Motor Credits Reporting Because of the inaccurate and unverified reporting on Account # XXXX, I have suffered : lower credit scores reduced lending opportunities higher interest rates adverse action from creditors reputational damage emotional distress financial loss These harms are directly tied to Toyota Motor Credits reporting.

9. No Proof the Alleged Account Even Belongs to Me Toyota Motor Credit has provided : no copy of a signed contract no agreement no application no ID verification no validation Without this, Toyota can not legally report Account # XXXX. 

10. Summary of What Happened With TOYOTA MTR Account # XXXX To summarize : TOYOTA MTR Account # XXXX appeared on my credit report as a charge-off for {$12000.00}. 

No documentation was provided prior to reporting. 

No validation was provided after disputes. 

The credit bureaus did not provide supporting records.

Toyota Motor Credit did not provide any original documents.

Toyotas reporting contained inconsistencies and unsupported delinquencies.

Toyota did not conduct a proper reinvestigation.

No legal notices were sent to me. 

My credit suffered significant harm. 

The information furnished under Account # XXXX appears inaccurate and unverifiable. 

Because of these issues, I am asking the CFPB to review Toyota Motor Credits reporting practices and require compliance with all federal consumer protection laws.

Company response to consumer: Closed with explanation