Consumer complaint received 2025-01-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
XX/XX/year> I received a settlement check from my former employer so I decided to open a new account with that check and {$500.00} cash and the check amount was {$12000.00} made out to me from XXXX. XXXX said we were good money would be available within 7 days. I paid {$5.00} for fee to get my debit card within 2 days and was on my way. After I received my debit card I check my online banking and it stated my funds were all available so I went to the ATM to pull money out and it said my account was in suspense. I walked in the bank and the same XXXX that opened my account came the the teller window I was at and he stated he was sorry but no funds could be with drawn do to check haven't cleared I showed him the mobile app said all funds were available and he still said the check needed to be verified. I left since XXXX stated it would be about 3-4 more days before the funds would be available. During the wait I received a letter in the mail and a a text stating to contact the fraud department or my account would be closed. After calling and staying on hold for 1 hour I was finally told that they weren't releasing funds until the maker of the check verified the amount and who it was made out to. I told them I don't know who makes the checks for them. XXXX XXXX has different bank accounts for different things. went and spoke to different branches I have called several times and they still haven't released my funds. I have shown them the award letter and given them my lawyers number and they still refuse to release the funds. They closed my account and they wouldn't even let me get my cash out. They state unless they get a number of the person who cut the check my check would be in suspense and I would have to wait until they decide to release the funds. I have asked them for a direct line so the XXXX people could call them and they wont give us one. My lawyer is trying to get the opposing counsel to cut another check but now XXXX is saying they wont cut a check until the original check has been declined or returned back to them. It has been close to a month and I don't know who to turn to. The check is good the funds are there why did they close my account and why are they keeping my money from me with no clear date on when they will reject the check or release the funds to me. The bank is XXXX and the branch is in XXXX, California. address is XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX telephone is XXXX. XXXX XXXX is the person that opened the account for me and said he was the branch XXXX. His email address is XXXX. Please I really need to know how they can just take someones money just because they feel like it. The check is good and should be honored. Their own online banking app stated the funds were available and they have said themselves the funds are there to cover the check he even took a copy of the letter stating the checks were for my wrongful termination settlement. I appreciate the help thank you in advance.

Company response to consumer: Closed with monetary relief