Consumer complaint received 2025-07-05 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: CAPITAL ONE FINANCIAL CORPORATION
State: MI

Complaint narrative:
I am submitting this complaint due to XXXX XXXX  unauthorized and improper handling of both my business and personal accounts, which resulted in the illegal withdrawal of funds from my personal savings and caused me significant financial harm and emotional distress. 

I am the owner of a legally registered limited liability company XXXX XXXX ) operating under the name XXXX XXXX. My business checking account with XXXX XXXX was opened using my XXXX name and XXXX XXXX XXXX ( XXXX ). At no point did I request or authorize XXXX XXXX to reclassify this business account as a sole proprietorship or to replace my XXXX XXXX with my personal Social Security number. 

At some point recently, within the last XXXX months I discovered that XXXX XXXX had unilaterally reclassified my business account as a sole proprietorship under my Social Security number, without my consent or authorization. I vaguely recall receiving an email notification regarding this change ; however, I did not initiate or request this reclassification. Being overseas with limited access to communication, it was difficult for me to promptly address or clarify this matter. I found this unilateral action extremely alarming and inappropriate. 

Due to ongoing excessive fees and account limitations, I had initiated a transition to a new business banking provider. During this period, a few final charges attempted to process through my XXXX XXXX business account. These resulted in a negative balance of approximately {$210.00}, comprised entirely of insufficient funds fees ( typically {$35.00} per attempt ). 

On or around XX/XX/year>, I contacted XXXX XXXX by phone and explicitly requested that the business account be closed and the overdraft fees waived. My request was denied. 

Without any additional contact, consent, or formal notification, on XX/XX/year>, XXXX XXXX withdrew funds from my personal savings account, which I also hold with XXXX XXXX and applied them to the overdrawn business account. This internal transfer was unauthorized, unexpected, and depleted funds I had reserved for a critical personal obligation. 

I first noticed the unauthorized transfer on XX/XX/year>, when I immediately called XXXX XXXX to report and dispute the withdrawal. During that call, I requested written contact information and asked that all further communication be done via email due to my overseas location. I was provided only a case number # XXXX and informed that I might not receive a response for up to XXXX days. I have received no follow-up communication or written confirmation since that time. 

XXXX XXXX has cited a clause in there customer agreement permitting internal transfers between accounts to cover negative balances. However, I assert that : XXXX. These accounts are held under separate legal entities. 
XXXX. I never consented to or was informed about any linked overdraft protection or reclassification. 
XXXX. The reclassification was done unilaterally and without my knowledge or authorization. 
XXXX. I received no adequate written notice of the reclassification or the subsequent transfer. 
XXXX. This conduct violates consumer protection laws and banking regulations regarding account authorization and the separation of business and personal funds. 

The representative I spoke with on XX/XX/XXXX also stated they were not authorized to refund the transferred funds, which is unacceptable given the clear unauthorized nature of the withdrawal. 

I submit this complaint to ensure proper investigation, resolution, and to prevent similar violations from affecting other customers.

Company response to consumer: Closed with explanation