Consumer complaint received 2026-04-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Problem with paying off the loan
Company: Lendmark Financial Services
State: NC

Complaint narrative:
I am submitting a complaint regarding my vehicle loan account with Lendmark Financial Services ( Account Number : XXXX ) involving delayed payoff coordination, lien/title servicing, and insurance settlement handling during an active vehicle loss claim. This debt relationship began in XXXX for my XXXX XXXX XXXX and was later refinanced into the current Lendmark account on XX/XX/XXXX, making this the same continuous debt chain for the same vehicle obligation. Insurance claim details : Insurance company : XXXX Claim number : XXXX Date of loss : XX/XX/XXXX Vehicle : XXXX XXXX XXXX Current status : The adjuster is actively assessing the vehicle value and determining whether the vehicle will be declared a total loss. Key loan dates and amounts : XXXX : Original debt for the XXXX XXXX XXXX began XX/XX/XXXX : Loan refinanced into current account XXXX with original principal balance of {$9600.00} XX/XX/XXXX : Lendmark sent a charge-off/recovery letter stating unpaid principal and fees of {$8800.00} XX/XX/XXXX : I mailed a written dispute and validation request asking for proof of Lendmarks right to collect, a full account breakdown, lienholder/title confirmation, title release or return procedures, and payoff handling instructions XX/XX/XXXX : Lendmark stamped my dispute as received XX/XX/XXXX : Lendmark responded that the account status was Unpaid Charge Off with a balance of {$11000.00} XX/XX/XXXX : Lendmark provided a payoff quote for {$11000.00} Actions I took : I sent a written dispute and specifically requested clarification regarding lienholder status, title handling, payoff procedures, and proof of the lien/title servicing process. Because Lendmark did not provide the lienholder/title documentation requested, I independently obtained the XX/XX/XXXX DMV lienholder record, which confirms Lendmark as the recorded lienholder through XX/XX/XXXX I retained copies of my dispute letter, Lendmarks stamped received date, Lendmarks written response, the account statement, the payoff quote, the DMV lienholder record, and XXXX claim information. Actions taken by the company : Lendmark confirmed the charged-off balance and provided a payoff quote, but did not provide the lien/title documentation and payoff handling instructions I specifically requested, requiring me to independently verify the lien through the DMV . Current problem : My vehicle was involved in a loss on XX/XX/XXXX, and XXXX claim XXXX is actively pending while the adjuster completes the valuation. Because the DMV record lists Lendmark as the lienholder, I understand XXXX may need to protect the lien. My concern is that Lendmark has not timely provided clear payoff confirmation, lien satisfaction steps, title release procedures, or direct coordination instructions for the insurer, despite my prior written request. This delay creates a risk of delayed insurance settlement proceeds, delayed lien satisfaction and title transfer, additional interest or fees, possible storage charges, continued collection activity, and inaccurate or unnecessary negative credit reporting.

Company response to consumer: Closed with explanation