Consumer complaint received 2019-04-24 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem — Problem with personal statement of dispute
Company: Freedom Mortgage Company
State: VA

Complaint narrative:
IamdisputingXX/XX/XXXXlatepaymentonFreedomMortgage.Theirresponsetomeandyouwasthis:XX/XX/XXXXMs.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX,VAXXXXRe:YourComplainttotheCFPBComplaint#XXXXDearMs.XXXX:WehavereviewedyourcomplaintandresearchedtheissueregardingyourXX/XX/XXXXpayment.ThepaymentthatpostedonXX/XX/XXXXintheamountof{$1400.00}wasreturnedfornon-sufficientfunds(NSF)andwewerenotifiedthatthepaymentdidnotclearbythebankonXX/XX/XXXX.ThepaymentthatpostedonXX/XX/XXXXintheamountof{$370.00}wasalsoreturnedNSFandwewerenotifiedofthisonXX/XX/XXXXbythebank.FreedomMortgagedoesnothavea72hourwaitingperiod.PaymentsmadeonourwebsiteoronthephonewithourCustomerServiceRepresentatives(CSRs)mustbesubmittedfromourbanktoyourbankandthefundsremittedtousfromyourbank.Thismaytakeseveraldaystocompletesoitmaytakeseveraldaystobenotifiedbyourbankthatapaymentisreturned.Itisyourresponsibilitytoinsurethatadequatefundsareinyouraccountforthepaymenttoclearwhenpresented.Therefore,wewillnotbeabletoamendyourcreditaswearerequiredtoreportaccuratelytothecreditbureaus.Verytrulyyours,XXXXXXXXXXXXDirectorCustomerServiceFreedomMortgageCorporationXXXXXXXXXXXXXXXX,XXXXXXXXXXXXXXXX,NJXXXXAfterresearchingevenfurther,Ifoundoutthis:onXX/XX/XXXXIattemptedtopaymyhousepaymentfromXXXXXXXXXXXXXXXXcheckingaccountintheamountof{$1400.00}.ItwaspaidusingACH.FreedomMortgageattemptedtotakeoutonXX/XX/XXXXandonXX/XX/XXXXtheywasnotifiedthatitwasreturned.IwasnotnotifiedbyFreedomMortgagethatitwasreturnedonXX/XX/XXXX.IdidnotfindoutuntilXX/XX/XXXXinwhichatthattimeIhadtodoasplitpaymenttocoverwhichmeansIhadtouseXXXXXXXXXXXXXXXXtopay{$1100.00}andXXXXXXXX{$370.00}.OnXX/XX/XXXXIspokewithXXXXXXXXandfoundoutthattheaccountwasnotdrafteduntilXX/XX/XXXXfortheamountof{$370.00}butthatIwasnegativeinmyaccountof{$1.00}.XXXXXXXXalsostatedthatIhad{$480.00}inmyaccountonXX/XX/XXXX.InthepreviousstatementbyXXXXXXXXXXXX(DirectorCustomerServiceFreedomMortgageCorporation)hestated"PaymentsmadeonourwebsiteoronthephonewithourCustomerServiceRepresentatives(CSRs)mustbesubmittedfromourbanktoyourbankandthefundsremittedtousfromyourbank.Thismaytakeseveraldaystocompletesoitmaytakeseveraldaystobenotifiedbyourbankthatapaymentisreturned''Thereisinconsistencywiththisstatement.
FreedomMortgageattemptedtodraftmypaymentfromXXXXXXXXXXXXthesamedaythatIrequestedonXX/XX/XXXXanditreturnedonXX/XX/XXXX.ThesecondtimeIattemptedtomakethepaymentfromXXXXXXXXXXXXXXXXXXXX,theACHpaymentonXXXX/XXXX(Ihadmoneyinaccounttopay)anditwasnotsenttoXXXXXXXXuntilXX/XX/XXXXperXXXXXXXXXXXXXXXXXXXXCustomerService.

Firstthing,IwasnotnotifiedfromFreedomMortgageonXX/XX/XXXXthattheypaymentdidnotgothrough,IfoundoutXX/XX/XXXXwhichputsmeinadangerouspoint(30day)ofpayingmyhousepayment2ndthing:IfanACHpaymentcantakes7dayswithXXXXXXXXtogothrough,whydidittake1dayforXXXXXXXXtogothrough.Inconsistency.

3rdthing:IwasnotinformedbyFreedomthatuponmakingbothpaymentsthatanACHdoesnotgothroughimmediately.IwasinformedonXX/XX/XXXXbybothXXXXXXXXXXXXXXXXXXXXandXXXXXXXXXXXXXXXXthatusingadebitcardwilltakethefundsimmediately.FreedomMortgageinformedmethatitgoesthroughimmediatelyonXX/XX/XXXX.Pullthecallsifneedbe.

4ththing:IfIattemptedtopayonXX/XX/XXXXfromXXXXXXXXXXXXXXXXXXXX,whydidittaketillXX/XX/XXXXforthethemtoreceivetherequestforfundsandmyXXXXXXXXXXXXXXXXStatementshowsitwaspaidonXX/XX/XXXXintheamountof{$1100.00}?????SobasicallytheyknewonXX/XX/XXXXandIwouldhavebeenabletocallinandmakeapaymentsomeotherwaythatwouldhavegottenpostedbeforethedeadline??????

IwantthisremovedorIwillseekattorney'sadvice.Andtheywillbeauditedfortheirerrors.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation