Consumer complaint received 2026-05-19 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I am filing a complaint regarding prolonged and unresolved restrictions placed on both my personal checking and savings accounts with Bank of America. My accounts have been restricted since approximately XX/XX/XXXX ( nearly eight weeks ), and I currently do not have access to approximately {$20000.00} {$22000.00} in combined funds. Based on my last known balances before access was revoked, approximately {$14000.00} {$15000.00} was held in my savings account and approximately {$6000.00} {$7000.00} was held in my checking account. In addition to restricting my funds, Bank of America has revoked my online and mobile banking access, preventing me from viewing my balances, transactions, or account status. I have therefore been unable to confirm the exact balances currently being held. Since XX/XX/XXXX, I have repeatedly contacted Bank of America customer service, fraud, and escalation departments seeking updates and resolution. My documented calls include : - XX/XX/XXXX 11 minutes - XX/XX/XXXX 55 minutes - XX/XX/XXXX XXXX minutes - XX/XX/XXXX 19 minutes - XX/XX/XXXX 6 minutes - XX/XX/XXXX 1 hour 20 minutes - XX/XX/XXXX additional outreach and escalation attempts During these interactions, I have consistently been told to call back without receiving meaningful updates, a timeline for resolution, or a clear explanation of the restriction. I have also experienced excessive hold times and disconnected calls while attempting to escalate the matter. I have also filed a formal complaint with the bank with no response back from the bank. Since they do not have a written channel for correspondence or complaints, the complaint had to be documented over the phone on XX/XX/XXXX. Importantly, the funds in question are from a legitimate and verifiable work bonus. Despite the prolonged restriction, no one from the bank has requested supporting documentation from me or provided instructions regarding what is needed to resolve the matter. This ongoing lack of access to my funds has caused significant financial disruption. I have been forced to rely on alternative funds and interest-bearing credit cards for routine expenses and obligations because I do not currently have access to my cash liquidity. I also have upcoming medical school tuition obligations due within days, which has created additional urgency and financial strain. I have attempted multiple reasonable avenues to resolve this issue, including repeated phone calls, internal complaints, branch outreach, and escalation attempts. However, nearly eight weeks later, I still do not have access to my accounts, visibility into my balances, or a meaningful path toward resolution. While I understand banks may conduct investigations when necessary, the prolonged duration of these restrictions, combined with the lack of communication, lack of visibility into my own accounts, and lack of any meaningful resolution process, appears unreasonable. I am requesting assistance in obtaining a formal resolution, restoration of access to my accounts and funds, or a clear written explanation regarding the status of my accounts and any steps required to resolve this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief