Consumer complaint received 2024-10-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
It seem that JP Morgan Bank have ZERO COMPASSION for the XXXX, or Seniors, or those with XXXX XXXX. I couldn't change my information so i'm including it in this complaint ...... 

XXXX XXXX XXXX XXXX Due to my XXXX XXXX and each time i speak to anyone at Chase Bank i'm provoked into an outburst which i don't need to have. Therefore Chase Bank can email me at the email address i included. I also have a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX so i can't be on any long calls which is another problem i had with Chase employees over the phone who would keep me on long calls even when i tell them i have a rod in my neck and in my spine so it's difficult to hold any phone to my ear anymore and i don't have another Bluetooth headset set right now either. I'm filing this complaint against Chase Bank and their Callus behavior towards XXXX customers and their customers like me who is also XXXX and suffer from XXXX XXXX. I'm also on medications that have given me odd side effects including anger but because of my XXXX XXXX XXXX IMPULSIVE EXPLOSIVE DISORDER and it can be XXXX. Instead of Chase employees trying to work with XXXX or XXXX XXXX customers that might be going thru a crisis over the phone or in a branch their employees will just make fun of you then play the victim. 

On XXXX JP Morgan Chase Bank sent me a letter stating they were going to close my checking account ending in XXXX on XX/XX/year>. This will cause me a FINANCIAL BURDEN because i get paid a Direct Deposit from The Government and it's too late for me to contact the Social Security Agency this late in the month to try to change anything because the only change information at the XXXX of every month and way past the first of XX/XX/year>. Now my Direct Deposit will be sent back and i'll have to wait at least 14 to 30 days to wait for it to go back and for them to reissue the payment which will cause me to not be able to pay for medications i need that my insurance doesn't pay for. JP Morgan Chase is claiming " inappropiate behavior '' towards their employees on the phone yet their employees are the ones who provoke the customers and i've witnessed this over the phone and inside two of their Branches. Their Branch in XXXX the at XXXX XXXX XXXX  and XXXX their ATM 's are ALWAYS BROKEN or not working and it's never anyone to service you at the drive thru or when you go inside you're waiting in line while their employees gossip and there is never any Supervisor around and it doesn't feel SAFE at this Location. I had a close Friend get XXXX  at a Chase Bank yet i gave Chase a second chance after a few years went by. Their Branch in XXXX XXXX, MI on XXXX where two of their XXXX employees XXXX XXXX not only me but a XXXX Mother and Daughter and was falsely accusing them of trying to steal from their own accounts and had them at XXXX window an hour. Another XXXX employee had a XXXX XXXX XXXX at the window for an hour accusing him of not being the account holder. While two more XXXX employees kept asking me why was i there when i had already told them i was waiting for my Provider because both of our names is on the check. Yet the Supervisor at this Location just walk around as if she doesn't see anything and she'll just tell you she'll call you and never do because it's been months and i never heard from her. 

What type of Bank just retaliate against their customer for defending themself?

Company response to consumer: Closed with explanation