Consumer complaint received 2025-01-10 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Denied loan
Company: College Ave Student Loan Servicing, LLC
State: CA

Complaint narrative:
This compliant is on the grounds of discrimination and XXXX XXXX deceptive practices, abusive acts regarding a private student loan against XXXX XXXX XXXX in an Adverse Credit decision. Regarding false and misleading information regarding a Consumer Credit Transaction with XXXX XXXX XXXXCollege Ave I applied for private student loan on XX/XX/XXXX, XXXX XXXX XXXXCollege Ave and was approved for {$62000.00}. to attended XXXX XXXX University. My Private Student Loan with XXXXXXXX XXXX XXXX XXXX College Ave was Application was approved. However, XXXX XXXX University refused to certify my Private Student for XXXX after receiving balance of XXXX for remanding tuition cost. XXXX XXXX University did not wait to certify Private Student loan for housing, books, materials, transportation, medical. Which is true intendedpurpose of my student loan Consumer Credit Transaction outlined in speculated in SECTION 5 : DEFINITION of consumer Credit Transaction. So, I declined attending XXXX XXXX University, and choice to accepted and attend XXXX University. I reach out to, XXXX XXXX XXXXCollege Ave to change the school 's name on loan Application and send loan Approval to XXXX University . I was told by XXXX XXXX Customer Advocate for XXXX XXXX XXXXXXXXCollege Ave that I needed to apply for another Private Student loan, I mentioned was already approved she then stated to apply and was dined for, both Loan application Number # XXXX XXXX University Loan XXXX XXXX XXXX XXXX University. My credit Report with XXXX is the exact same Dated XX/XX/XXXX as of today XX/XX/XXXX. The only difference on my XXXX Credit Report is today, Inquiry by College AveXXXX. 

However, my income did increase to over XXXX, by way of Private Contract signed at begin of year of XXXX Private Student Loan application XXXX was approved from the same student loan/ lender on XX/XX/XXXX, to XXXX XXXX University . Loan approval amount {$62000.00} ( Account ID # XXXX ), On XX/XX/XXXX XXXX XXXXXXXX XXXX  XXXX College Ave also Cancel Approval Private Student Loan application XXXX after telling to apply for Student Loan on XX/XX/XXXX Today after approximately 30 minutes College Ave sent XXXX letter to my email address stating that " We were unable to approve your loan application at this time. " At this point I feel that this is discrimination and that this does not employee the Federal Equal opportunity Credit Act. Its violation of TILA 15 USC 1602 ( g ), TILA 15 USC 1602 ( I ) Please see attached documents to verify my compliant. In a consumer credit transaction this is illegal 15 USC 1691 & CFR 1002.2 ( Adverse Action ) My request is that this is approved.

This is a violation, plus damages. Within 48 hours this issue will be reported to CFPB. 

Please correct this error. 

XXXX Please see in attachment Approved student loan on XX/XX/XXXX Please see attached Acceptance to both Universities XXXX and XXXX XXXX XXXX Please see XXXX Credit inquiries

Company response to consumer: Closed with explanation