Consumer complaint received 2024-10-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: NAVY FEDERAL CREDIT UNION
State: AZ

Complaint narrative:
XXXX XXXX Your Address : XXXX XXXX XXXX XXXX. 
XXXXXXXX XXXX XXXXXXXX Email : XXXX Phone : XXXX Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Regarding Navy Federal Credit Unions XXXX XXXX XXXX XXXX XXXX XXXX Interest Rate Hike To Whom It May Concern, I am writing to formally file a complaint against Navy Federal Credit Union ( NFCU ) regarding an ongoing and unresolved issue that has severely affected my finances and overall well-being. 

On XX/XX/XXXX, I purchased a XXXX vehicle through Navy Federal Credit Union in XXXX, XXXX, which is my primary residence. The vehicle was later shipped to my second home in XXXX, XXXX, where I have established residency and hold a SXXXX XXXX driver 's license. On XX/XX/XXXX, I paid all applicable taxes and titled the vehicle at the XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX  XXXX ). Unfortunately, I inadvertently failed to list NFCU as the lienholder on the title. 

To rectify this, I have returned to the XXXX  XXXX XXXX separate times and followed all proper procedures to have the title corrected. Each time, I had an NFCU representative on the phone with the XXXX to ensure the process went smoothly. Despite my diligence, NFCU continues to insist that the title issue has not been resolved. I have called NFCU at least XXXX times, speaking with various representatives and supervisors, yet they have been unable or unwilling to provide a resolution. The continued finger-pointing between NFCU and the XXXX XXXX  is both frustrating and unprofessional. 

What is particularly alarming is that NFCU has unjustifiably increased my interest rate and monthly payments due to this unresolved issue. This predatory action is putting undue financial strain on me. As a XXXX XXXX XXXX  with significant health issues, this situation has greatly exacerbated my condition, further endangering my health and financial stability. 

Despite my repeated efforts to resolve this matter in good faith, there is still no resolution as of XX/XX/XXXX. I am requesting the Consumer Financial Protection Bureau 's urgent intervention to address the following : Immediate correction of the vehicle title to properly reflect Navy Federal Credit Union as the lienholder. 
Restoration of my original interest rate and monthly payments to their pre-issue amounts. 
An end to any further punitive actions or interest rate hikes stemming from NFCU 's negligence. 
An investigation into NFCU 's handling of this matter, including potential violations of fair lending practices. 
This situation has been a source of extreme distress and is now affecting my health. I respectfully urge the CFPB to act swiftly to ensure this matter is resolved and that NFCU 's unjust actions are corrected. 

I look forward to your prompt response and assistance in this matter. 

Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with non-monetary relief