Consumer complaint received 2024-10-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
The company, JPMorgan Chase XXXX XXXX, has failed to provide any proof explaining how they reached a conclusion on an ongoing issue involving inaccurate information reported on my credit report. Additionally, they neglected to address critical aspects of my initial complaint, specifically my notification to the CFPB that the company shared my personally identifiable information with multiple non-affiliated third-party vendors over the past year, without my consent. This is a direct violation of my rights under the Privacy Act of 1974.

This conduct also violates 15 U.S.C. 6802 ( b ) ( c ), which stipulates that a financial institution may not disclose nonpublic personal information to unaffiliated third parties without providing the consumer with a clear explanation of how to opt-out of such disclosures. The company, as the furnisher of information to the credit reporting agencies, failed to inform me of my right to opt-out. According to JPMorgan Chase & Co., my personal information was shared on two occasions between XX/XX/XXXX, and the present date, and I was not notified on either occasion.

Furthermore, under 15 U.S.C. 1681C ( a ) ( 5 ) it states, " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information, Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' However, the listed account remains an adverse item on my credit report without my consent, which is a violation of this law. When I requested that the inaccurate information be removed pending their investigationciting the harm it caused to my reputation, character, and ability to secure credit for personal, housing, and business purposesthe representative refused to remove the information. 

I also inquired about discrepancies in the amounts listed as charged-off on the account, but JPMorgan Chase XXXX XXXX XXXX not provide a response. In their response to the CFPB, they stated that the charged-off amount was less than {$XXXX}. However, when I spoke with a representative of theirs on XX/XX/XXXX, I was informed that the debt written off exceeded {$XXXX}. These discrepancies are also reflected in my credit report. 

This is a clear violation of 15 U.S.C. 1681s-2 ( A ) ( 1 ) ( A ), which prohibits furnishing inaccurate information to credit reporting agencies if the furnisher knows or has reason to believe the information is incorrect. Despite this, the inaccurate information remains on my credit report, and the company has failed to provide any evidence to refute my claims. Instead, their internal records contradict their assertions. Following a call with a representative from the companys XXXX XXXX XXXX XXXX, I was informed on XX/XX/XXXX, that the case would need to be reopened for further investigation by their collections team. This investigation covers the same issues raised in my initial complaint, yet the case was prematurely marked as closed. 

Lastly, the XXXX XXXX ( XXXX ) mandates that financial institutions safeguard nonpublic personal information. JPMorgan Chase XXXX XXXX reckless handling of my personal information, including my name and social security number, by sharing it with non-affiliated third parties, is a blatant violation of this act. Since the closing of my initial case, I've received phishing calls from companies pretending to be JPMorgan Chase XXXX XXXX where the scammers were able to use personally identifiable information furnished by the company in an attempt to breach my security. The companys failure to address my concerns, conduct due diligence, and resolve the issue has caused me significant distress. I have attached all relevant documentation and evidence to support my claims. Thank you for your attention to this important matter.

Company response to consumer: Closed with explanation