Consumer complaint received 2024-04-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: OR

Complaint narrative:
I am writing to formally lodge a complaint against JPMorgan Chase Bank , N.A . ( " Chase '' ) concerning the abrupt and unexplained closure of my bank account, which has considerably impacted my business operations. Despite my efforts to understand and potentially rectify this situation, I have received neither a clear explanation nor a satisfactory resolution from Chase. Therefore, I am seeking the intervention of the Consumer Financial Protection Bureau to facilitate a fair review of my case and to assist in securing the reinstatement of my accounts, or at the very least, an explicit justification for the closure. 

XXXX. Account Information : Type of Accounts : Personal checking, personal credit cards and business credit cards. 
Date of Account Closure Notification : XX/XX/XXXX Effective Date of Account Closure : XX/XX/XXXX XXXX. Incident Description : On XX/XX/XXXX, I received a notification from Chase regarding the closure of my account. This unexpected action has severely affected my business, hindering my ability to make payments, and thus, compromising my operational efficiency and financial obligations. 

XXXX. Communication Attempts with Chase : On XX/XX/XXXX, upon contacting Chase for clarification, I was inaccurately informed that my account was in good standing and open, contrary to the closure notification issued. 
A subsequent communication attempt on XX/XX/XXXX, resulted in a reiteration of the finality of the decision to close my account without providing an escalation point, a detailed explanation, or a viable resolution path. 

XXXX. Impact of Account Closure : The abrupt termination of my banking services has not only disrupted my business transactions but also placed significant stress on my financial operation, affecting my reputation among vendors and clients due to missed or delayed payments. This situation has presented unwarranted challenges in managing my business 's financial commitments efficiently. 

XXXX. Justification for Complaint : I have been a loyal Chase customer since XXXX, diligently maintaining my account in good standing with consistent, timely payments and responsible banking practices. The lack of clear communication and justification for the closure, combined with the direct impact on my business, leads me to believe that this closure was unjustified and handled improperly. 

XXXX. Desired Outcome : I respectfully request the CFPB 's assistance to : Obtain a detailed, written explanation from Chase regarding the reasons behind the abrupt closure of my account. 
Explore the reinstatement of my accounts or, at the minimum, facilitate an appropriate resolution that acknowledges the undue inconvenience and financial disruption caused. 
I am prepared to provide additional information or documents as needed and look forward to a favorable resolution of this matter. Thank you for considering my complaint and for your role in upholding fair and transparent banking practices.

Company response to consumer: Closed with explanation