Consumer complaint received 2024-08-22 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Filed complaint with Chase Bank Executive office and nothing was done. Was in contact with a Chase Executive Specialist named XXXX XXXX XXXX ) Ext. XXXX who was suppose to investigate. A copy of my complaint was as follows : Filed compl. # XXXX XXXX on XX/XX/XXXX, self explanatory. If the compl. doesn't more or less match this new complaint, then the Chase Rep. on the phone didn't file my compl. properly. Filing new complaint about Supvr. XXXX who lied and said she was a Mgr. at my branch plus she and Teller XXXX didn't know Chase policy in regards to proper Id. Pls. reply with new Compl. # ). She also lied and said that the call ctrs. 
polices are not the same as this branch when we all know that the Chase Ctrs. policies are universal for all branches. On XX/XX/XXXX after Compl. was filed, I went to do banking and was informed by Super XXXX. the young lady that svc. me the day before XXXX was flagged for not knowing Chase proper Id. policy when it was Supervisor XXXX and Teller XXXX who didn't know Chase proper Id. policy as explained in my Compl. XXXX XXXX XXXX 
This alerted me that my Compl. did nothing to correct employees that cause problems for clients by not knowing Chase proper Id. policies. I'm XXXX old and showed proper XXXX up-to-date picture Id. ( XXXX  ) along with a chase debit card that was cancelled due to, I thought it was lost and both Ids. wasn't honored by this Suprv. or the Teller XXXX. It really caused issues for me that day where they had me waiting 1/2 hr. and didn't ask me to have a seat seeing me walking with a cane. But what really offended me about Chase was these two employees who didn't know Chase policy weren't retrained or reprimanded and let the Supervisor who didn't know proper Chase Id. policy put a flag on the young lady 's employee record that svc. me correctly the day before I was svc. incorrectly by XXXX. To have a flag put on her record is totally unfair, who knows that young lady may have a child or children to support. If the Supervisor wasn't acting and talking so smart after filing my compl. when I came to do my banking on XX/XX/XXXX, I probably wouldn't have filed this new compl. ( pls. don't forget to reply with new compl. # ). Pls. reply to let me know that the young lady has been reinstated to her status and the flag on her employee record has been removed. 
This is important to me because, I don't like to see unfairness done to someone that can effect their employment opportunities and this young lady was definitely treated unfairly. I don't known her name but I gave you enough info. above to find her besides, I believe all Tellers have to mark the acct. that they svc. Again, pls reply/respond to this msg. because I need to know that I'm banking with a bank that treat their employees and clients fairly. 

Respectfully, XXXX XXXX ____________________________________________________________________ After not hearing from XXXX for close to a month, I filed another complaint with more accurate info. and that complaints is as follows : XXXX This msg. is in regards to my previous msg. to you and XXXX XXXX. Today I did some banking and was happy to find the Teller that was flagged as told to me by Supervisor XXXX for not following Chase policy was still working at my branch. I was able to get the Teller 's name is XXXX ( may have spelled her name wrong but you can find her because she serviced me today and had to mark my acct. that she serviced me. ) Fortunately when it was my turn I got the Teller that was flagged. To my astonishment when I asked her was the flag removed from her employment record she had no idea what I was talking about. I refreshed her memory about servicing with proper Id. which she remembered. I also explained to her if you have no idea what I'm talking about then the Supervisor XXXX also lied to me about you being flagged besides lying that she was a Manager and the the call ctr. has different policies than her branch. To refresh your memory pls. read previous msg. to you and XXXX XXXX. My question is why does Chase have a person working for them that lies about Chase policy, being a Mgr. and about flagging a Chase employee, besides not accepting proper Id. to receive service when a debit card has been cancelled and new card issued in 5-7 days. Also, Teller XXXX needs retraining to understand what proper Id. is accepted when a debit card is lost or cancelled. Still waiting for a response from my previous msg. to you and XXXX XXXX. I also found out this isn't the first complaint about Supervisor XXXX. So why hasn't Chase done anything about it? Awaiting response before it might be necessary to escalate this to EEOC. 

Respectfully, XXXX XXXX

Company response to consumer: Closed with explanation