Consumer complaint received 2025-08-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Block, Inc.
State: KY

Complaint narrative:
In XX/XX/XXXX I partnered with this company to be the credit card processing company for my XXXX XXXX, I need this to be able to accept and process credit card payments from clients for my XXXX XXXX I provide them, the rep who I was assigned gave me the following deal, I would pay them, ( XXXX ) on my bank statements however they show up as XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX as a service fee nothing more nothing less, I was given the option to pay some normal fees that come with using your credit cards these days, the options I had was either I paid the fee and then worked it into my fees i charge my clients or just pass it along to the client, I chose to pass that fee onto my clients vs. me paying it. That fee by the way was charged and collected at the time of purchase so the client paid that fee at the same time they paid for my services, all in one swipe/transaction. The first month with this company went as I agreed to, I was charged a debit of {$20.00} and a XXXX  XXXX, upon me seeing my bank statement i wondered what the XXXX  came from since in my contract and as well as me being fully aware it was only supposed to be {$20.00}, every single month no matter what. iI never questioned the XXXX.. But as you'll see in XXXX out of nowhere all the way up until XX/XX/XXXX, I was being charged a {$39.00} fee for what??, I guess I will never know, as you'll from my uploads hopefully theres a place to attach docs with this complaint, of conversations with that rep who set my account up, he only told me that no, indeed I should NOT be getting charged anything other than the $ XXXX  monthly fee that we agreed on and to give him a couple days and he'd refund me the {$39.00} and see to it my account is not charged that any longer, but the next month same, as well as the $ XXXX  monthly fee has now doubled for no apparent reason to {$40.00}. I will also add here as well as uploads of my trying to reach out to him after the time he told me he would have me refunded and fix it, my emails went unanswered to the point that I started to get a little rude and saying that I considered this stealing from me and I wouldn't stop until the XXXX withdraws from my chkg acct stopped and i was refunded all this money. I advised him I only gave him permission to take one debit per month from me and that was the {$20.00}, I never authorized an additional transaction of {$39.00} a month and thought that it was bad business that he nor anyone else could even say what that was for. Not to mention that the past couple months, again with no notice or reason, my $ XXXX  monthly fee is now {$40.00} and {$35.00}. 
When i finally did get a hold of him after his promises of refunding me and fixing this never happened, he wouldnt even address anything all he would say is the will now lower the monthly service fee to {$15.00}!! I said no way in fact i want to cancel my contract and i no longer wnat to use your company for anything, he said fine gave me a XXXX # to call and cancel, i did. The man said i would have to sign some papers to formally end my contract, i wouldnt be charged anything i could just end it and walk. he emailed the docs to me i signed and i asked him to stop all ach withdrwas from my acct, he assured me that would happen because now that i ended this cointract they can no loinger take money, that was on XXXX but on XXXX as well as XXXX they cointinued to take money from me that i never authorized not the {$20.00} that did stop on XX/XX/XXXX but they are still taking XXXX from me that i have no idea what for since XXXX. so this is where the nightmare with cash app starts, i gave then about XXXX doics as proof as well as detailed statements, emails contract end contract and they deny me, never allowing me to appeal, telling me not to call for days at a time even though emails said to call, they would not give me the reason they denioed me they sent me a email that had a spreadhseet attached with all said transaction listed, and all it said was based on this they find that everything was done properly?? that doesnt even make any sense! i begged i called i emailed daily telling them i knew noone even looked at anythinfg i sent if they did theres no way in the world anyone could deny me even if they wanted to, thats how much proof i had sent to the, even the emails from the rep at this comp [ any clearly said i wasnt supposed to be getting charged anything but the $ XXXX! i called and calleds cash app, i demanded to speak to a super or manager i explained i have a very important situation here and i must speak w someone, each time they said that the managers do not have phones therefor noone can call them, not even the agents i was currently speaking with and that they will contact me via email within a day or XXXX... this is ridiculous, then the emails i did get said thanks for my understanding, i was denied and i can reply to them in email regarding anything BUT the claim! What????? I have never i my XXXX yrs of life seen anything like this. The agents that i did talk with told me i would win this claim in my favor, please help me this is so much money they took and are continuing to take cash app wont even help me to block this company or help me to stop the ach they are vciolating my rights they have to be right??? 
these are all the transactions they took that were never auth orized by me : XXXX {$39.00} XXXX {$39.00} XXXX {$39.00} XXXX {$40.00} XXXX {$39.00} XXXX {$35.00} XXXX {$39.00}

Company response to consumer: Closed with explanation