Consumer complaint received 2025-02-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
We are asking back for XXXX we will pay the rest but he is in breach of contract. 
The company ( XXXX ) wont do anything and the credit card ( CITI ) won't dispute cause they said XXXX said no refund so that is it. I have supplied them with photos, documents, sheriffs documents showing they broke the law. But they still won't do anything, They said the health and safety standards were ok for us to stay in. They also broke the ADA rules and no permits were submitted in the house. they also don't have a license to rent the property either. 


I am writing this review here to acknowledge what happened on our stay, XXXX XXXX was made aware of our reservation on XXXX, XXXX. He had plenty of time to make the home safe and clean and to have all the amenities that were supposed to be in place. ( More than 2 months to get ready ) This is a contract that he agreed to, to make sure the home is full of the things it needs and it is safe and clean, He is in breach of this contract. 
https : XXXX? XXXX ( Link to his property and the rules ) When we arrived late in the evening he was there at the home, we dropped our things and had to run errands and didn't arrive back till late, Once we were going to go to bed we found some very disturbing things with the house. 
XXXX. No soap or towels in bathrooms - none of them. 
XXXX bed sheets were used and not changed hairs and dirt marks on them XXXX. Master bed had a blood stain on it XXXX. Outside the home had hazardous materials left in the yard - such as rusted blades for saws, knives, glass, used toilets ', glass doors from showers, vanities all around the home. 
XXXX. The house was NOT ADA compliant XXXX. No proper lighting for the door only 1 light working and it was far from the main entrance causing guests to fall because it was pitch black outside XXXX. Pictures on the website didn't represent the home as it is now. ( False advertising ) Bait and switch XXXX. The staircase didn't meet proper code you had to hold on to the wall to get downstairs making it very dangerous for elderly and my kids. ( THis is noted on another XXXX review as well. ) XXXX. The couches were stained and not properly cleaned. 
XXXX. The kitchen was dirty, cabinets had grease marks on them the microwave was dirty the stove was dirty, the walls were black in some areas of the house. 
XXXX. The home had beer bottles and empty water bottles all over the property in the grass and bushes. 

Here is a review from his site, he won't respond to anyone either. 
XX/XX/XXXX XXXX XXXX XX/XX/XXXX2024 Disliked : Cleanliness, check-in, communication, location, listing accuracy Never trust reviews We give it a 1 out of 10 and will never rent this place again. It was just not worth it, with a misleading description and excellent reviews that were likely fake. Roaches in the kitchen, bugs in the bed ( and before the haters react, we are all from Florida and are used to bugsjust not in a fancy, expensive place like this! ) ; toilets that wouldnt flush, requiring three of us to waste a day in the house waiting for an emergency plumber ; all major appliances with dents, some weirdly expensive but with no instructions ; an ice maker that was frozen solid, blocked by a big chunk of ice ; an overflowing septic tank that, according to said plumber, was ready to flood the yard just a few of the flaws. BTW ; the XXXX ad says five bedrooms and four bathrooms, but three of the latter are on the first floor ( including one in the laundry room! ), leaving only one for the occupants of the three bedrooms upstairsand that one bathrooms toilet didnt workso those unlucky enough to be staying on the second floor had to navigate stairs in the middle of the night just to go ( and everyone in our party was a senior citizenjust saying! ). Caveat emptor. PS : the owner, seemingly a nice guy, was on the XXXX XXXX, and he ended up giving us a refundsome of us thought we shouldnt have paid a dime after our experience, but thats another storyand were betting that hed never seen the placeour theory was that this was an investment for him, that he was just in it for the money, and that whoever. 
Amenities Essentials Wireless internet Free wifi Wifi speed : 250+ Mbps ( good for 35 people or up to 10 devices ) Internet Towels provided ( None ) Linens provided ( Dirty ) Air conditioning Hair dryer Shampoo Toilet paper Paper towels ( None ) Basic soaps ( None ) Heating Desk Desk chair Kitchen Kitchen ( Dirty ) Kitchenette Refrigerator Dishwasher Microwave ( Dirty ) Stove ( Dirty ) Induction cooktop. 
Oven ( DIRTY ) Double wall oven. 
Kitchen island Dishes & utensils Dining table Coffee maker XXXX coffee maker. 
Kettle Blender Ice maker Toaster Outside Outdoor furniture Entertainment Television Smart TV Game room Ping pong table Laundry Washing machine Dryer Iron & board Parking # # # # # # # Safety -- -- -- -- -- ( Health issues, bloody mattress, stained chairs, soiled, dirty kitchen, soiled sheets, hazerouds materials left out in the open, rusted blades, knives and broken toliets # # # # # # # # # # # # # # # Carbon monoxide detector ( host has indicated there is a carbon monoxide detector on the property ) Smoke detector ( host has indicated there is a smoke detector on the property ) -- - NO Suitability Minimum age limit for renters Pets Pet friendly Welcoming cats and dogs only One pet total THis is from XXXX Site : Property description : If the property was materially misrepresented in the listing when you booked ( for example, missing a bed or bedroom ) or if the property needs major repair and youre unable to stay, well help you book a new reservation. 
( well if this is true than we should have been refunded fully ) This house was not as described and was not clean or safe either ) No one responded from XXXX when we reached out for help but no help was available. Still is not. 


*******After contacting the owner he admitted that he " ran out '' of soap. Well sir you had plenty of time to make this home ready for us and you failed at that and left us in a issue where we couldn't move at such short notice. We had things arranged and couldn't move those things at the last min. 
We have a sheriffs incident report to back up our claims on this issue. XXXX  Is being very unprofessional about this and thinking that if they give back XXXX that it's okay to charge people the money they did and to allow this person to run a business in the manner that he did. Even after he was cited with multiple offenses he still has not taken care of the issue. He also doesn't have a home that was up to code. 
Sheriff - XXXX XXXX - XXXX XXXX XXXX I will attach the report here. I will also add photos in a doc if it allows to show evidence.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief