Consumer complaint received 2023-01-24 00:00:00
Product: Mortgage — Reverse mortgage
Issue: Struggling to pay mortgage — 
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Per the current settlement that Wells Fargo has agreed to pay directly to customers who were harmed by illegal activity, ranging from incorrect overdraft fees to wrongful foreclosures, I am contacting the CFPB seeking payment from the settlement for XXXX XXXX illegal activity and wrongfully foreclose on my moms property after her death. 

MY MOMS ACCOUNT WITH WELLS FARGO : I am the Executor of my mom 's Living Trust, as well as the Beneficiary of my mom Estate. 

My mom passed away XX/XX/XXXX. I maintained all XXXX payments & distribution transactions through the XXXX XXXX account that I set-up through XXXX XXXX  . I closed The XXXX XXXX account XX/XX/XXXX. 
At the date of my mom 's death, she had a reverse mortgage with Wells Fargo. I contacted Wells Fargo informing them of her passing. Per their request, I faxed my mom 's XXXX XXXX and her XXXX XXXX that she had updated in XXXX ( originally created in XXXX ). 

TIMELINE OF MY MOM 'S LIVING TRUST : XX/XX/XXXX my mom created a Living Trust in which she signed and had it notarized. At that time, she quitclaimed her XXXX into her XXXX XXXX. Since my mom was going to be doing a Reverse Mortgage, the Wells Fargo representative informed my mom to not have her XXXX XXXX actually recorded until AFTER the Reverse Mortgage was recorded. 

XX/XX/XXXX my mom signed paperwork with Wells Fargo, including a XXXX  to receive a Reverse Mortgage with Wells Fargo. 

XX/XX/XXXX my mom 's Reverse Mortgage Deed of Trust with Wells Fargo was recorded. 

XX/XX/XXXX my mom 's XXXX XXXX XXXX was recorded. The documents recorded were from the original XXXX, dated XX/XX/XXXX. 

AFTER MY MOM PASSED AWAY : After Wells Fargo received my moms Death Certificate and Living Trust that I had faxed them, I received a letter from Wells Fargo stating that they were unable to approve the documents that I had sent them and that the XXXX approval required a Revocable Living Trust to contain specific language, therefore Wells Fargo would not accept any of the documents I sent them, as well as they were not authorized to discuss my mom 's account. 
As the XXXX XXXX XXXX, Beneficiary and Heir, I provided documents to Wells Fargo as proof, yet they refused to accept the legal documents. This was ILLEGAL & WRONGFUL ACTIVITY on their part. 

WRITTEN INFORMATION SENT TO ME BY WELLS FARGO : Recognized authorized parties are as follows : the attorney for the estate of the deceased mortgagor and/or the named executor, personal XXXX, or personal representative of the estate. Communication about the mortgage account and changes to the loan are allowed only through these authorized parties. As we never received Letters of XXXX appointing you as XXXX of the above, we are unable to provide loan level details to you. 
( Again, Wells Fargo received the paperwork I sent them informing them that I am the Executor of my mom 's Living Trust, as well as the Beneficiary of my mom 's Estate. Wells Fargo WRONGFULLY did NOT accept the legal documents. WRONGFULLY withheld all information to me re : my moms mortgage account and ILLEGALLY & WRONGFULLY foreclosed on her condo. ) THE PURPOSE I AM FILING A COMPLAINT. 
Since Wells Fargo refused to accept my mom 's XXXX XXXX, they would not communicate with me as the First Successor Estate Trustee. Therefore, I received NO information from Wells Fargo re : what my options were with the loan. As the XXXX XXXX of my mom 's condo, Wells Fargo was only willing to inform me of the pay-off amount of the loan, otherwise they completely refused to communicate with me or disclose any other information. Since Wells Fargo did a shut-out with me regarding any information that could have been useful in helping me look at all options, as well as possibly keeping my mom 's home, I believe Wells Fargo XXXX and intentionally forced an ILLEGAL FORECLOSURE. 
Because Wells Fargo ILLEGALLY & WRONGFULLY REFUSED to disclose any information to me as the Beneficiary, Heir and Estate Trustee of my mom 's XXXX XXXX, other than the pay-off amount, Wells Fargo ILLEGALLY & WRONGFULLY stopped me from making decisions based on all options available, such as : XXXX for XXXX in XXXX of XXXX XXXX XXXX : {$3000.00} relocation payment to Beneficiary. Government program TARP {$5000.00} relocation payment to XXXX. * Refinance* or to purchase my moms home for 95 % of market value, since the property value was worth much less than what was owed. '' XXXX FORECLOSURE Wells Fargo foreclosed on my moms condo in XX/XX/XXXX. Had Wells Fargo legally provided me all of the information needed, I could have had a full year to make decisions about what to do with my moms home, which would have meant my moms account would have been open until XX/XX/XXXX. Since Wells Fargo is paying settlements for wrongful & illegal activity on accounts that were active in XXXX and Wells Fargo did not legally keep my moms account open for a full year, my moms account would have still been active in XXXX, therefore qualifying for a payment per the current XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation