Consumer complaint received 2021-03-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: NAVY FEDERAL CREDIT UNION
State: NV

Complaint narrative:
From : " Ms XXXX '' XXXX To : " XXXX '' XXXX Sent : Fri, XX/XX/2021 at XXXXXXXX XXXX Subject : NFCU stimulus check scam & Complaint to CFPB/FTC.gov Navy Federal Credit Union here in XXXX XXXX XXXX Nevada has taken my stimulus payment of {$600.00} until XX/XX/2021, it was directly deposited as a credited to my account, but they actually held back my Stimulus Check of {$600.00} that prevented me from clearing my overdraft account ( the bank says was {$580.00} ) without my permission!!! Which has created a burden on my household! I am dependent on my checking account, I would not abuse the privilege and convenience of the bank product. It was supposed to be direct deposited in my XXXX account not here in the first place! I never gave them the authority to add {$580.00} of their money into my account when in fact the {$600.00} stimulus check that came in XX/XX/2021 took care of the overdraft protection of my account and I would have had a credit left of {$12.00}!!! for some reason the president of the bank or whoever is in charge of the financial kindlings of my account was mismanaged and they're overcharging me when they should not have taken my {$600.00} and replaced it with their {$580.00} to trick me to think that they were helping me I never gave them permission to give me {$580.00} to clear my account ever!!! this was their own doing when in fact I already had a credit to my account for {$600.00} for the stem from the stimulus check that came to meet and zero out the balance of my overdraft!!! so now they're saying that I not only owe them {$580.00}, but they've also mismanaged and replaced or redistributed my {$600.00}, so now they have my account overdrawn by {$1.00}, XXXX!!! I called him when it first happened and told them I did not give you guys permission to put {$580.00} into my account to my account, my Stimulas was already supposed to hit the account, and then they take and hold back my {$600.00} stimulus check so I could not pay that balance down and have a {$12.00} credit!!! Now as of today XX/XX/XXXX the 2021, they have not only added the {$580.00}, but other bank charges that created a domino effect on my account. What happened to my credit to put he {$600.00} into my account to bring the balance down back to where it should have been? ... I go into my account online as I usually do, and now when I look at the statements they have placed " dashes '' for the balance of each transaction! What!?!? A lot of the balances on the right hand side don't show anything, so it doesn't show how much I have in the account originally versus how much is the running balance on my account they have mismanaged my account and now they want me to pay not only their {$580.00} back but they also have taken my {$600.00} so it looks like I owe over {$1100.00}!! I never gave them permission for me to " opt-in '' to this burden to put {$580.00} in my account, when I got an alert from the federal government saying that it was already deposited into my account of {$600.00} they had no right to go and give me {$580.00} when in fact I already had the money sent from the federal government ACH Automatic Clearing House wire sent to my account that's supposed to be credited the same day that the federal government released and distributed the funds!!! that is totally unlawful to do that to my account, when Im aware how ACH automatic clearing House is a wires work. I worked in the mortgage industry from 30 years and when we send wire transfers to find a loan, as long as it sent before the closing date of that bank it shows up that day so they had no right to his my {$600.00} make it seem like that I was in debt for over {$580.00} and then some ... altogether it looks like that account is almost {$1200.00} over drawn due to their antics!!! I will show you with screenshots from the online banking what my balance was and how they held the {$600.00} so would not be credited to my account so they can later charge me for both debts!!! I had call customer service to tell them where is my {$600.00} because of federal government already gave me those application it was deposited in my account and I told her I did not authorize you guys to do that I did not tell you to put {$580.00} in my account when in fact I already had {$600.00} sitting there but they would not credit the account so they can go and charge me for the {$600.00} that I lost I don't know where they put that and the XXXX that they unauthorised put in my account so it looks like I owe a lot of money and I don't because that {$600.00} would have taken care of the {$580.00} due to an overdraft protection on my account!!! they have mismanaged and unlawfully went into my account and and held funds so they can go and make money off of my account. I don't appreciate their actions!! I've been in the mortgage banking in industry for over 30 years, and when we use ACH wire transfer to a banking account it goes and gets credited the same day it's an ACH Automatic Clearing House wire, it should have hit my account days before they gave supposedly gave me {$580.00} which they did not need to do, there and in addition I never gave them permission to put that money in there when I saw the federal government had already sent the wire over to credit my account but they intentionally held back that deposits and made it seem like they were doing me a favor by putting a {$580.00} in there for my overdraft when in fact my own federal stimulus check would have covered that {$580.00} so now they're trying to collect {$600.00} that disappeared out of my account, in addition to the {$580.00}. I used to be an underwriter and the senior processor for loans that does not work!!! And I know how to do math pretty darn well for over 30 years working in the mortgage industry and escrow company with large dollar transactions & insurance companies where we had to get exactly the exact amount in the accounts with a wire to find loans!!! They need to put back that {$600.00} back into that account to reduce that over draft, and credit it back to account as it was available on XX/XX/2021. If they want the {$580.00} over draft back that's fine I'll pay that but I'm not going to pay them my {$600.00} plus their {$580.00}, and all those Bank fees when I did not authorize them to do it in the first place. They totally mis-managed my account and took advantage of the fact that I use the overdraft protection so now it looks like I double dipped in it when that's not true at all!!! They strategically held back my {$600.00} stimulus check to avoid for me to have access to pay down and pay off the {$580.00} overdraft protection that was on my account. Then they lied and said they gave it to me {$580.00} as a favor when in fact I didn't need their favor, neither did I give them authorization to do any kind of act whatsoever they are lying and cheating and stealing from people 's accounts whoever does not file a complaint with the Consumer Finance Protection Bureau, aren't aware of their rights to conduct a full accounting forensic financial investigation on this credit union!!! If any other banks are also doing this to people, they should be fully investigated as well!!! I will show you my online statements vs. my PDF ... they conveniently XXXX out on my balances on my statements, and will not show the running balances on my statements since I was supposed to get that stimulus check of {$600.00} in XX/XX/2021. And at one point actually did not show the deposits. I took screenshots of it but they still went ahead and did an unauthorized {$580.00} credit to my account on the stimulus check, and took my in hid my {$600.00} somewhere so it looks like I did two withdrawals of over {$500.00} so now it's over {$1100.00} and some change that is further from the truth!!! My remedy to this is that I want the {$600.00} back into my account the balance and fees adjusted, which should have been only five hundred and eighty something dollars and some change, as it was before the running balance and then I will pay that off like I normally do it my rest of my direct deposits and then that will be it but I'm not going to pay them over {$1100.00} when I only use the overdraft protection once, not twice they won't even allow you to do use the over draft for twice the amount! And I have been made regular deposits into that account since then, so the running balance is not the approximate {$1100.00}!!! They strategically and underhandedly did that on purpose so when the other stimulus checks that is due and hits our account and comes in that's due for nearly {$1200.00}. They're trying to get the whole amount of that as well, so I'm going to call the IRS Treasury and tell them not to make that deposit in that account!!! I want to know what happened to my {$600.00} stimulus check from XX/XX/2021, in addition why wasn't accredited in time so I could clear my account and I would have a {$12.00} credit and why are they trying to charge double dip and charge me for overdraft protection for twice the amount?!?!?! In addition I make at few deposits from other accounts into this checking and savings throughout each month ...

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation