Consumer complaint received 2024-10-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: LOAN SIMPLE INC.
State: CO

Complaint narrative:
On XX/XX/XXXX I was scheduled for a real estate closing for XXXXXXXX XXXX XXXX XXXX XXXX Co, XXXXXXXX upon arriving to the property for my final walkthrough scheduled at XXXX on the day of my closing. I was met by my agent XXXX XXXX who Informed me at that time the key in the lock box was not working on the front door as it had in the past and the power had been cut off to the home, so none of the garage door openers wouldnt work either. 

I was then instructed by XXXX to head to XXXX XXXX  where the scheduled closing would be to obtain more keys, so we could get access. When I arrived at XXXX XXXX I was greeted by the closing agent XXXX XXXX who went on to tell me that the title company was busy that day and I would need to sign the documents now and go view the house later for my walkthrough. At that point I expressed my concerns that how was I supposed to know everything was was ok in the home and I was not comfortable with that. After XXXX repeatedly asking me to sign documents and what I thought was re assuring I would have the opportunity go see the home and if something was wrong she could stop the transaction. Without prior knowledge of how a mortgage transaction worked, I finally agreed to sign the paperwork with my agent alongside of me at the table with XXXX word that I would be able to go see the house and if it was not to my liking the transaction would be stopped. So while I signed the paperwork we were notified that the power was being turned back on and we had garage door openers to get in. Where I started to worry was at the end of the signing XXXX handed XXXX her commission check. Thats when I asked the both of them the question, how I do I know if there something wrong I can go back on this? at that time they both assured me I was going to be able to go see the house, the power was getting turned back on and if there was a problem to give us a call and XXXX would stop the transaction. This was at about XXXX. 

Immediately after leaving XXXX XXXX, I went to the home and as soon as I walked into the home I noticed a close to XXXX foot water stain on the living room ceiling that was not there during prior viewings or inspections. I contacted XXXX XXXX right away at XXXX and was able to speak with XXXX XXXX who told me on that phone call that she would be stopping this transaction. Me not understanding what was happening kept me from going back to that Title company right then and there, because I was told by XXXX this transaction had been stopped and My agent was going back in fourth with the sellers about this leak we were seeing in the ceiling, because the house was advertised as having a XXXX XXXX in XXXX of XXXX. Me still not understanding what was happening here left the house that day with an expectation that those roofers would be out at the home on XX/XX/XXXX at XXXX to look at what was happening. In this time my lender was unresponsive, I sent XXXX yet another email at XXXX that evening reiterating what we had discussed and letting know about the roofers appointment on XX/XX/XXXX at XXXX XX/XX/XXXX I awake to an email at XXXX from an AJ XXXX XXXX XXXX transaction coordinator with Transactly, Congratulations on your new home, I immediately respond with this ahs to be a mistake I spoke to XXXX yesterday and was told this was stopped copying both XXXX and XXXX. Later on I received a message from XXXX saying she was looping my realtor in all while it being XXXX in the morning there is no one to call or go see. Once business hours came about, I received an email from phoebe stating that most of the snow had blown off the roof as she accessed the house again with the keys she obtained from the title company prior to my closing appoint the day prior, I still didnt have possession of the keys and was under the impression this transaction was stopped due to what XXXX XXXX me yesterday and she not only spoke to me by phone the morning of the XXXX but also emailed me saying the transaction had been put on hold. 
At this point on the XXXX I dont have possession of the keys and have been told repeatedly by XXXX XXXX this has been both stopped and put on hold with none of these folks explaining to me, that they can process / fund whenever they decide, My lender is still non- responsive In my attempts to contact him Come to find out on the XXXX while Im being told by my realtor to wait on a roofer until XXXX on the XXXX and being told by the title company twice again for the second day this was stopped there was a conversation that happened between XXXX, XXXX and XXXX XXXX that I had no clue of At this point XXXX XXXX responded saying although his clients are fair they this loan needs to be funded, Maybe XXXX didnt understand XXXX was deceived by XXXX into signing paperwork the day prior and maybe he didnt realize my realtor failed to instruct me if I sign these papers there really is no option to go back. But through all of this XXXX would have of had knowledge that the power was cut to the home prior to the final walkthrough and I maybe there a chance XXXX didnt know on the XXXX how XXXX XXXX deceived me but by the XXXX in the emails I believe XXXX XXXX knew I didnt receive my walk-through prior to closing and continued on that this loan needed to be funded. 
XXXX on XX/XX/XXXX came around the roofers showed up to stay up on the roof for a couple hours clearing snow looking at the roof to walk down around XXXX and blame the stucco. At that point I was under the impression that the loan was stopped, so at that point I called XXXX XXXX to let them know I was going to come collect my check and this was done. At that time XXXX told me due to my lender they had no choice but to fund the loan the day prior. After that phone call I was finally able to reach My lender XXXX XXXX at Loan simple who acted dumbfounded saying XXXX XXXX  had not called him in the last three days of all this and he was telling me to calm down XXXX sure this can be fixed. XXXX at one point did let me know I could file a complaint the real estate board on phoebe. 
After close to 3 months of the roofers ( XXXXXXXX XXXX XXXX ) XXXX XXXX who installed the roof coming and going announced and unannounced doing repairs and me finding out that not all of the roof had been replaced just portion of it which was causing most of the leaks behind the stucco that the entire exterior of the house was needing to be demoed down to the studs to be rectified this was never anything that was getting figured out on the XX/XX/XXXX at XXXX Water test was finally was performed by the XXXX XXXX XXXX XXXX XXXX of XXXX and I finally tracked down a stucco company who explained to me what everyone had been hiding in XXXX of XXXX From what I understand is I reported this fraud to my Loan officer at loan simple immediately as I could reach him on XX/XX/XXXX after him not returning my phone calls on the XX/XX/XXXX or XXXX while I was being defrauded and he should have self reported this fraud to fannie mae, fdic as his business has just wrote a loan on a home for $ XXXX that was not what it appeared to be the month prior with no resolution, the department of real estate over XXXX and XXXX XXXX actions but he did not. Loan simple then profited on a transaction that I was fraudulently coerced into signing. XXXX XXXX should have self reported the fraud that took place but decided not too for some reason. Also it would seem that agent at the title company did not follow the closing instructions which would be another very clear XXXX and Loan simple did not report if any further info is needed by me please feel free to ask

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation