Consumer complaint received 2024-12-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: IL

Complaint narrative:
JPMorgan Chase Bank for allowing unauthorized access to my personal and financial information in XXXX as well as for its inadequate response to my attempts to resolve the issue. Specifically, I am concerned about XXXX incidents in which Chase failed to properly verify identity and allowed an individual to access my account without my authorization. 

Incident XXXX : Unauthorized Withdrawal on/approximately XX/XX/year> On XX/XX/year>, an individual, later identified as XXXX XXXX XXXX XXXX was able to make an over-the-counter ( OTC ) withdrawal of {$200.00} from my account at the Chase branch XXXX XXXX, Illinois. This was done without my consent, and according to Chase, no proper identity verification was conducted at the time of the transaction. The withdrawal slip had XXXX XXXX XXXX XXXX 's name listed, and despite this, the bank allowed him to access my account without confirming his identity through a valid ID or other secure method. 

Incident XXXX : Unauthorized Deposit and Release of Account Information on XX/XX/year> On XX/XX/year>, the same individual, XXXX XXXX XXXX, was able to deposit {$100.00} into my account at the same XXXX XXXX Chase XXXX. During this transaction, Chase also allowed him access to my new account information, again without verifying his identity. This breach of my personal and financial information occurred despite the fact that I had not authorized such actions and had previously alerted Chase to the issue. 

Failure of Chase Bank to Address the Situation After discovering the second incident in XX/XX/year>, I attempted to resolve the matter through Chases customer service and branch representatives. However, I encountered significant difficulties in getting assistance. My calls were frequently transferred to incorrect departments, and at times, I was disconnected. I was unable to resolve the issue via phone, and as a result, I took time off work and visited a local Chase branch in XXXX, XXXX There, I was informed that a new account would be created for me and that a note would be placed on the account to " verify identity. '' However, despite these actions, no additional security measures were provided to safeguard my account from further unauthorized access. Furthermore, I was not offered any compensation for the distress, inconvenience, or potential financial exposure caused by these breaches. 

Request for Investigation and Resolution Given the severity of these incidents and the failure of Chase Bank to adequately safeguard my personal and financial information, I request that the Consumer Financial Protection Bureau investigate the following issues : Chase 's failure to verify the identity of individuals making transactions on my account, specifically XXXX XXXX XXXX, on both XX/XX/year>, and XX/XX/year>. 
Chase 's inadequate response to my attempts to resolve the issue, including being transferred between departments, disconnected calls, and lack of effective support in correcting the situation. 
The lack of additional security measures or compensation offered by Chase, despite the clear violation of my privacy and the potential financial risk to my account. 
I respectfully ask that you look into this matter and take any necessary action to ensure that Chase Bank is held accountable for these lapses in security and customer service. Furthermore, I request that Chase be required to provide more robust protections and remedies for customers who have experienced similar breaches in security.

Company response to consumer: Closed with explanation