Consumer complaint received 2026-04-20 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Fraud or scam — 
Company: CAPITAL ONE FINANCIAL CORPORATION
State: CA

Complaint narrative:
b'I am writing to formally report a case of investment fraud resulting in a total financial loss of\napproximately $XXXX and to request your urgent assistance in investigating this matter.\n1. Incident Overview\n Period of Fraud: XXXX XXXX XXXX XXXX XXXX XXXXn Type of Crime: Cryptocurrency / Online Investment Scam\n Total Loss: $XXXX\n Platforms Involved:\n XXXX XXXX XXXXn Methods Used: Misrepresentation of investment returns, repeated requests for additional\npayments, and deceptive claims regarding account balances\n2. Detailed Description of the Incident\nOn XXXX XXXX XXXX I was introduced to an investment opportunity through a platform associated\nwith the website XXXX I was led to believe this was a legitimate investment service capable of\ngenerating substantial returns. Over several months, I was repeatedly encouraged to deposit\nadditional funds to increase my investment.\nFollowing these assurances, I made multiple payments via bank wire transfers and\ncryptocurrency transactions through XXXX with the final payment on XXXX XXXX In total, I invested approximately $XXXX which included:\n $XXXX transferred through two bank accounts (with supporting proof)\n $XXXX in additional penalty payments acknowledged as received by the perpetrators\nThroughout this period, I was shown that my investment had grown to approximately $XXXX million.\nHowever, when I attempted to withdraw my funds, I was told I would need to pay an additional\n$XXXX due to a purported low credit score on their platform in order to release the funds. This\ndemand was not disclosed previously and raised serious concerns about the legitimacy of the\ninvestment.\nAt this stage, I recognized that I had been the victim of a fraudulent investment scheme. I\nimmediately contacted my bank and reported the incident to law enforcement.\n3. Actions Taken\n1. Contacted my bank regarding the fraudulent transactions.\n2. Limited contact has been maintained with the perpetrators, but I no longer trust the\nlegitimacy of the investment.\n3. Contacted XXXX regarding the wallet involved in this fraudulent activity. XXXX\nresponded as follows:\n"We do not require any personal data for the exchange. We can only request a search of the\nserver logs (IP, user-agent, language, timestamp) from our technical specialists. But we need\nan official request from your regional police or other representative, from their official email\naddress in order to issue confidential information. After receiving an official request from\nlaw enforcement, we will be able to send server log data and order data."\nThis information may assist in identifying the individuals responsible for this fraudulent scheme.\n4. Request for Assistance\nI respectfully request that the XXXX Police Department:\n1. Open an official investigation into this fraudulent activity.\n2. Submit a formal request to XXXX to obtain server logs, order data, and other technical\ninformation necessary to identify the perpetrators.\n3. Assist in freezing the XXXX XXXX to prevent further loss.\n4. Pursue all available legal avenues to recover the stolen funds.\n5. Contact Information\n Name: XXXX XXXX Phone: XXXX XXXX Email: XXXX Address: XXXX XXXX XXXX XXXX CA XXXXnThis matter is extremely time-sensitive, as cryptocurrency funds can be quickly transferred or\ndispersed. I am fully prepared to provide any additional information, documentation, or proof of\ntransactions to assist the investigation.\nThank you for your attention and prompt action regarding this urgent matter.'

Company response to consumer: Closed with explanation