Consumer complaint received 2025-08-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Around the beginning of XXXX on a Wednesday, I realized that I was unable to use my credit card - Wells Fargo Autograph Card, because my credit limit had been reduced from {$5000.00} to {$300.00}.

I was unsure why, so I called Wells Fargo as soon as I realized this, as I had not received any notification or letter or anything telling me this had happened. The representative on the other line was unable to disclose to me any information on why this had happened and offered to put in a request to raise my credit limit. I agreed and one was sent for me, however the representative said that nothing else could be done at this time.

A few days later, I went to a Wells Fargo bank to speak with a banker to get more information. The banker called Wells Fargo Credit Card department, and upon some further discussion, the reasons they gave me were that I had 1. I had a missed payment of 30 days or more 2. I had exceeded my credit limit Both of these were false, as you could see in my bank statements that I had 3 missed payments, and they were all paid off the very next day because I thought I was enrolled in Autopay, as well as I had never exceeded {$5000.00} in credit card purchases. On top of this, I
had recently paid off all of my credit card debt in full.

Upon the banker hearing all of this, they directed me to an internal Wells Fargo help line, so I called and placed a complain on my behalf as I was wrongly deducted of my credit limit.

A few days later, I received the letter in the mail describing why my credit limit had been deducted- See Above. A few days after that I receive a letter in the mail describing how my credit limit will not be raised to the previous amount and that these reasons are justified. As stated previously, I have done none of these things. I called the number provided in the letter and they told me due to them checking with 3rd party creditors that deal with credit cards, I would need to call them to dispute it.

So, I called them, and I had to get my credit reports to see why this was happening. The creditors
informed me about a missed payment I had with XXXX XXXX back in XXXX of 2024. I had no idea about these payments because I had moved homes AND was XXXX with the XXXX XXXX and had stopped using their services. I have been disputing the energy usage and payment of this ; however, I applied and received my credit card back in XXXX of 2024. If my credit limit got lowered by {$4700.00} because of this 'missed payment, ' why did I get approved for a credit card with a {$5000.00} limit in the first place? Keeping in mind I never exceeded my credit limit during this time.

Subsequently, I have had damage done to my credit wrongfully and had my credit limit lowered with no real reason as to why and I am only running into walls when I try to contact these people.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation