Consumer complaint received 2026-04-13 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I still haven't heard anything from Bank of America and it's almost been XXXX days since the last complaint When I was contacted after writing the first complaint by XXXX XXXX she seemed very concerned about what had happened and she listened to what I went through as a result of nothing being reported by the bank to XXXX XXXX XXXX. At the end of our conversation it was her who brought up reopening my disputes She asked me if I got some of my money back would that satisfy me. I told her that I didn't want to go over everything again and again because I'm still so traumatized by it. I also said I'd like to resolve it with the bank quietly as opposed to getting attorneys involved even though the bank was liable for the nightmare I went through after losing everything and I already had a few law firms that were interested in taking this case on. She assured me that I wouldn't have to relive this over and over and thinks this would be the best step to take. I said ok and we hung up I felt like she genuinely cared about me and would handle this properly and I would hear from her soon. I never did. I called her number over and over again leaving message after message and never got any kind of response. I then reached out to the claims department and I had no idea how much worse this could have gotten for me until I went through it. I was passed from XXXX department to the next having to tell my story over and over again to total strangers only to have the next person say no notes were written and they would start talking about all the wrong things Nobody seemed to know why XXXX had even reopened this claim and nobody seemed to know what a dependent adult was. It's been awful. At XXXX point I was told that the XXXX claim was approved and waiting to get signed off on and I was so relieved but XXXX days later I found out it was denied for the same reasons as before and I would just breakdown in tears because the claim wasn't about that It was about the fact that I was fully transparent with the bank when I opened the account and told them I was a XXXX dependent adult and alone and to please pay special attention to my account because I had no one helping me. They assured me they would but less than XXXX weeks later I'd lost everything and had absolutely nothing to show for it. I was pretty much locked up in a room watching XXXX movies with my cats the entire XXXX months with strangers coming in and out of my room taking care of me I thought but thousands was being taken everyday from my account. My previous complaints says what happened to me after that So now it's been months of this and I regret not just getting an attorney from the beginning but I really felt like XXXX was very sympathetic and understanding and would take care of this and make it right I still haven't heard from her or anyone else except the initial call that comes after a complaint is filed. Since this began I have been placed on XXXX hour protective supervision by XXXX and rely on my caregiver to take care of me so I'm never homeless again I was also hit by a car going about XXXX mph while crossing a crosswalk and I have some pretty serious injuries as a result. I am waiting for the bank to give their response and to be honest I'm expecting the same thing as before and then at that point I will retain an attorney and let them take over. I'm really angry the bank hasn't just followed the laws in place and held them selves accountable and apologized to me for not stepping up and making a report that could have changed everything and they should give me all the funds I lost as a result because that's what the law says. I feel like I'm being very nice by not asking for millions for pain and suffering which is beyond what they can even imagine a person could have gone through but I believe now that they really don't care about any of those things and are just trying to look out for themselves and I'm not a real person to them I'm just an opponent they need to beat because the bank looks at this as a game or sorts where winning comes before doing the right thing It doesn't matter what happened to me or what I endured as a result all that matters is to do the right thing puts a blemish on their reports so they have spent months and months trying to find loopholes around this and continue slapping me in the face with their denial letters and saying absolutely nothing about what this is really even about. I will say it XXXX more time hopefully I'm heard This is about a seriously XXXX dependent adult without any family or friends coming into a bank of America XXXX because they felt they were the best It's about having the nerve to tell the bank who I was and also being brave enough to ask the bank to watch over my account. I know I'm horrible at so many things and my judgement is all bad I'm so gullible and naive I get hustled out of everything which is why I'm a DEPENDENT ADULT. So I was scared something might happen but didn't know what other options I had other than what I did by telling the branch manager. I thought if something went wrong even if I didn't see it the bank definitely would I lost what should have been enough to secure my future within weeks and was then homeless for the first time in my entire life. I hope to hear something soon from the bank and I would especially like to hear from XXXX who I still believe is a very kind person who really was trying to help me in the beginning by reopening those disputes. I think she then just got busy and forgot about me. Thanks for taking time to read this

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief