Consumer complaint received 2025-12-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: PNC Bank N.A.
State: PA

Complaint narrative:
Before I start I'd like make it known I was/am fairly new to these online platforms and NO THIS IS NOT SOME TYPICAL DEGENERATE GAMBLING ISSUE / PLAYER JUST MAD BECAUSE THEY LOST! I WAS FLAT OUT ROBBED OUT OF {$67000.00}!! IN 1 DAY NO LESS!!! 

THAT ACCOUNT WAS SUPPOSED TO HAVE A XXXX XXXX XXXX OF {$10000.00} & {$1.00} OVER THAT, MY CARD & ACCOUNT SHOULD HAVE DECLINED ANYTHING OVER THAT XXXX $ XXXX DAILY LIMIT. 
XXXX. The XXXX & Outrageous charges took place on XX/XX/year> after going on XXXX online platform and making my first deposit. It didn't take long before they started hitting me with fake error codes that force you to have to leave the game and go back in, while doing that & waiting for the game to reload I figured out a while later that they were going in and resetting the game and wiping out whatever money you have invested into the game trying to get the bonus game ( XXXX ) * * ( RESETTING A GAME EVEN XXXX TIME IS EXTREMELY ILLEGAL & VERY SERIOUS FEDERAL FRAUD GAMING VIOLATION & SUBJECT TO NOT ONLY A MANDATORY IMMEDIATE REFUND OFF ALL MONEY INVESTED BE RETURNED BACK TO THE PLAYER! BUT SUBJECT TO SEVERE PENALTIES & FINES THAT CAN GO INTO THE MILLIONS XXXX POSSIBLE JAIL TIME )! 

While playing of the first deposit ( {$1000.00} ) and being hit with numerous fake error codes & forced to leave XXXX & being RESET & not getting a bonus I went to make another deposit ( normal XXXX XXXX XXXX was $ XXXX ) When I went to make a XXXX deposit totaling $ XXXX my card was declined, I called PNC bank XXXX XXXX said it was due to a couple of the last charges needed to be verified. I said ok no problem and that gets taken care of & the lady says you should be good to go. 

I go back on stardust, make a deposit & go back to the game but at this point I haven't noticed the game was being XXXX. ( A good XXXX, XXXX ) I'm now playing & trying to get a bonus on the XXXX deposit for $ XXXX totaling $ XXXX. 

After about XXXX min I not only start getting the fake error codes again that are forcing me to have to leave the game again & back go back in. 

* * * * * * * * * * IMPORTANT NOTE * * * * * * * * * * * * * PLEAS READ ALL!!! IMPORTANT INFO!!! 

IM EXPLAINING CERTAIN ISSUES SO YOU CAN UNDERSTAND WHY I INSIST/ DEMAND THAT THE PGCB - PENNSYLVANIA XXXX XXXX XXXX IS TO HAVE NOTHING OR NO PART TO DO OR ASSIST WITH THIS COMPLAINT OR OUTCOME!! 

Now & in an immediate flash I'm playing XXXX sec and real quick I see a really quick flash from my phone as if the flash from the camera went off and in a miniscule fraction of a sec I'm back on the home screen of my phone!!! ( Entire time I was on XXXX site this happened well over a doz times. 

Everytime game was XXXX! ) EACH time is a separate ACT/ XXXX! ) The Corrupt PGCB that I caught lying on a final investigation of a stolen bonus game by XXXX casino that occurred in XX/XX/XXXX & 4 days later XXXX ADMITTING in writing that I DID NOT PLAY THE BONUS GAME THREW OR GET PAID.! 

THE PGCB XXXX NOT KNOWING PARX ADMITTED TO THIS IN WRITING! 

This gaming XXXX in email blatantly lied threw his teeth & says after viewing all my play.... 

" " HE VIEWED ME PLAY THE BONUS GAME THROUGH AND GET PAID ON IT " '' '' '' LIES LIES LIES!!!! 

And then says " '' So this investigation is denied & now closed!! '' '' Cheating me out of Not only the {$7000.00} XXXX ended up investing because XXXX kept resetting the game using those fake error codes but then the very sec I get a bonus that would have payed out a good $ XXXX {$10000.00} they kicked me off the game the very sec the bells started to ring for getting the bonus & about to take Me into the vault game where you win the big $ $ $ But instead I'm hit with a fake error code & booted off the entire app and sent back to the home screen on my phone!. 

Because of that gaming officers Blatant lies & cheating me out of my invested {$7000.00}, the bonus money that was stolen & the absolute nightmare theyv put me through right up to this point 6 months later and NOT XXXX CENT RETURNED EVEN AFTER THEY ADMITTED I WAS KICKED OFF & NOT PAID ON IT! 

AGAIN, NOT XXXX CENT RETURNED THATS MANDATORY BY FEDERAL GAMING LAWS THAT THE PGCB IS COMPLETELY IGNORING AND VIOLATING ON A DAILY BASIS!! ROBBING XXXX OUT OF BILLIONS OF DOLLARS!!!! 

IT NEEDS TO STOP!!! THAT ENTIRE XXXX XXXX XXXX IS XXXX & NEEDS TO BE TORN APART, BADGES TAKEN AWAY & LOCKED UP!!! 

REBUILT WITH HONEST OFFICERS WITH ETHICS AND MORALS!!! NOT CORRUPT LYING CROOKS THAT DONT GIVE A FLYING XXXX ABOUT ANY PLAYER FOR ANY REASON!!!! THEY ARE AN ABSOLUTE NIGHTMARE XXXX ON WHEELS!!! 

XX/XX/XXXX XXXX weeks later XXXX XXXX goes and pulls the SAME EXACT THING AS PARX!!! RIGHT DOWN TO THE INSULTING OF MY INTELLIGENCE TELLING ME I PLAYED THE GAME THROUGH AND GOT PAID ON IT AFTER PURPOSELY KICKING ME OFF THE GAME TO AVOID HAVING TO PAY THE HUGE PAYOUTS THEY WOULD HAVE PAID OUT!!! 

XXXX DIDN'T EVEN BOTHER TO RESPOND WITH THE HORSESHOE FRAUD THEY COMMITTED!!! NOR HAVE I SEEN XXXX CENT BACK TO ME FOR THE {$7000.00} I HAD INVESTED IN THAT GAME AS WELL!!! ANYTHING FROM THE BIG BONUS IT WLD HAVE PAYED OUT! NOT TO MENTION THE SEVERE PENALITIES & FINES THAT SHOULD HAVE BEEN ISSUED BUT INSTEAD JUST COMPLETELY IGNORED AND ONCE AGAIN THE PLAYER GETTING ROBBED OUT OF THOUSANDS OF DOLLARS!!! 

I ABSOLUTELY DESPISE THAT ENTIRE XXXX XXXX XXXX!!! THOSE CONTROL BOARDS WERE ORIGINALLY DESIGNED TO PROTECT THE PLAYERS FROM BEING ROBBED / ACTS OF FRAUD FROM CASINOS!!! 

BUT INSTEAD, BECAUSE THESE CASINOS ARE THROWING HUGE PAYOUTS ITS THE COMPLETE OPPOSITE!!! 

IT TOOK THE PGCB ALMOST A WEEK JUST TO RESPOND TO THE COMPLAINT XXXX XXXX & IT WAS DONE BY EMAIL! 

THEY ASKED NOT XXXX QUESTION OR FOR ANY INFO WHEN ALL YOU HAVE IS XXXX LETTERS TO EXPLAIN AN ENTIRE FRAUD ACT COMMITTED BY A CASINO AND HOW IT HAPPENED, THE DAY, THE MONEY INVOLVED ETC AND THEY DONT CALL, ASK OR NEED ANY FURTHER INFO OR HAVE ANY QUESTIONS???? ; AND TO XXXX LAZY AND SUCH LACK OF CONCERN REFUSE TO EVEN PICK UP A PHONE!!! 

WHEN IN FACT THE PGCB IS SUPPOSED TO BE AVAILABLE TO ALL PLAYERS XXXX JUST LIKE THEY ARE FOR THE CASINOS!!! 

A XXXX MONKEY COULD SEE THEY FLAT OUT DINT GIVE A FLYING XXXX ABOUT ANYTHING OR ANY PLAYER!!! OR THEIR HARD EARNED BACK BREAKING LIFES SAVINGS!!!! 
ALL THANKS TO THE CORRUPTION OF THE PGCB!!!! 
IGNORING AND VIOLATING MY FEDERAL GAMING RIGHTS & LAWS! AND DENIED EVERY COMPLAINT IV SENT TO THEM KNOWING XXXX WELL EACH AND EVERYONE OF THOSE CASINOS NOT ONLY ROBBED ME FOR THOUSANDS OF DOLLARS BUT ALSO VIOLATED/ COMMITTED NUMEROUS ACTS OF SERIOUS FEDERAL FRAUD VIOLATIONS!! 

THAT THE PGCB NOT ONLY IS LETTING THEM DO IT BUT ALSO COVERING FOR THEM!!!! ITS DISGUSTING WHATS GOING ON!!! 

I KNOW THE GAMING INDUSTRY AND THE LAWS!!! AND THESES CASINOS AND THE PGCB ARE VIOLATING THE XXXX OUT OF & COMPLETELY IGNORJNG EVERY FEDERAL GAMING LAWS THAT WERE PUT THERE FOR A REASON!!!! 

Back to XXXX XXXX me every XXXX minutes & sometimes even more. Or flat out kicking me off the entire app and sending me back to the home screen on my phone and figuring out that they obviously got my IP Address and hacked into my phone!! 

I NEVER ONCE AND HAVENT SINCE! EVER SEEN OR HAD ANY PHONE DO WHAT WAS BEING DONE THAT DAY!!! NEVER ONCE!!!! NOT EVEN REMOTELY CLOSE!!! THEY WERE NO DOUBT KICKING ME OFF THEIR APP BUT DIING IT THREW MY PHONE NOT THEIR SITE!!!! 

And while doing all this once again theyr resetting the game & wiping out all $ invested making you start from scratch ( AGAIN EXTREMELY ILLEGAL & SEVERE FEDERAL FRAUD GAMING VIOLATIONS WITH MANDATORY IMMEDIATE REFUND OF ALL $ BACK TO PLAYER!. 

Sure enough, XXXX XXXX threw the XXXX $ XXXX & no bonus. I go to make another $ XXXX deposit and start to realize they may be resetting the game & wiping out all the money that's been invested and played. 

Attempting to make another deposit and sure enough my card gets declined AGAIN. 
( WITH A NORMAL XXXX XXXX XXXX OF $ XXXX & SO FAR OTHER THEN THE XXXX DEPOSIT XXXX. XXXX GETS DECLINED ) I NOW CALL PNC AGAIN & TELL THEM MY CARD GOT DECLINED AGAIN AND WHATEVER 'S CAUSING IT NEEDS TO STOP BECAUSE EVERYTIME I HAVE TO DO THIS GIVES THEM EVEN MORE TIME TO GO INTO MY GAME THAT I NOW HAVE {$2000.00} INVESTED INTO IT & HAS PROB BEEN RESET & WIPED OUT WHICH WILL MAKE ME START FROM SCRATCH AS IF I NEVER PUT {$1.00} IN. 
WHICH CAN CAUSE YOU TO HAVE TO PUT TWICE THE AMOUNT OF $ IN JUST TO GET A BONUS. AND IM PLAYING {$20.00} A SPIN WITH INCREASES THE VALUE OF THE BONUS PAYOUT ENORMOUSLY. ) I get PNC on the phone & tell them my card got declined again & whatever is causing it needs to stop. The lady says brb she'll look into it & comes back on & says it wasn't PNC that declined it it must have been the site. So she asks can I try & do it while XXXX on the phone? I say yes, so I go back in & try the deposit but it now goes threw. 
I tell the lady from PNC it went through but between me having to call in XXXX and all the fake error codes IV been bombed with up to this point & theyr more then likely resetting the games and XXXX now used XXXX of my XXXX XXXX XXXX so in case I might need it, it might be a good idea I get an increase on my daily limit while I have her on the phone. 

So I do and at first I said go ahead and put an increase of $ XXXX & I don't think she heard me and kept speaking about things that XXXX have caused the last decline so then I said you know what just go ahead and make that increase for an even {$5000.00} & that will put me at a daily limit of {$10000.00} & it's only till XXXX midnight so whatever I don't use I don't use it's no big issue but it'll be there if I need or want it. Even if I go shopping or something after playing. 

Not knowing that I'm already being tracked, hacked & slammed XXXX mass fraud tactics and don't stand a chance of leaving that site winning {$1.00}!!! 

The agent lady from PNC puts me on hold to get the $ XXXX increase approved & comes back on the phone & says ok the $ XXXX has been added to your daily increase and I say ok thank you and just to clarify so that puts me at a $ XXXX XXXX daily limit correct? 

And she replied " yes '' I say thank you & go back to game and now realize I have to replace my bet back to {$20.00} which tells me that game was definitely RESET! But I still have {$2000.00} invested & the XXXX {$1000.00} is in the game. 

So I start playing & within a min or XXXX & I not only start getting bombed with these fake error codes purposely freezing up the game & forcing me to leave & come back but also be kicked off the entire app & sent back to the home screen on my phone! 

Causing me to have to log back in the app & reload the game. 
Within minutes XXXX getting bombed every XXXX min XXXX their fake error codes ( well over XXXX times & game reset almost Everytime!!! ) After getting the XXXX beat out of me, more fraud acts committed then I can count!!! Federal Gaming rights and laws being ignored and violated every other minute, duplicate charges be charged to my account!!! After my card getting declined again and sending them messages in live chat telling them I know what they are doing and pulling every fraud tactics under the sun and I will be filing charges against them!!! 

At this point I AM COMPLETELY LIVID AND FURIOUS!!!! I COULD HAVE PROB BEEN DIAGNOSED WITH TEMPORARY INSANITY I WAS SO DISGUSTED XXXX FURIOUS AT ALL THE XXXX THEY HAD PULLED!!!! 

I NOW GET OFF THE SITE AND IMMEDIATELY CALL PNC FRAUD DEPT AND TELL THE GIRL TO SHUT MY CARD DOWN AND THAT XXXX CASINO JUST ROBBED ME XXXX AND COMMITTED MORE FEDERAL FRAUD CHARGES THEN I COULD COUNT!!! 

MEANWHILE IM THINKING MY CARD GOT DECLINED BECAUSE I HIT THE {$10000.00} XXXX XXXX XXXX!!!! 

THE SEC I GET OFF THE PHONE WITH THE FRAUD DELT I GO ONTO MY PNC XXXX APP TO SEE WHAT CHARGES XXXX BE ON THE ACCOUNT AND ILL START THE DISPUTES MYSELF. 

NOW WHEN I FIRST WENT ON XXXX I HAD OVER {$68000.00} IN MY ACCOUNT THAT MORNING,! WHEN I WENT INTO MY MOBILE APP AND SAW MY AVAILABLE BALANCE WAS {$300.00} XXXX LITERALLY THREW UP!!! I ALMOST HAD A NERVOUS BREAKDOWN!! ; A COMPLETE WRECK FOR DAYS!!! 

SPENDING HOURS AND HOURS TRYING XXXX GET HELP, SENDING PNC ALL THE SCREENSHOTS I STARTED TAKING TO PROVE WHAT THEY WERE DOING AND HOW MANY TIMES I WAS HAVING TO LOG BACK IN AND THE GAMES RESET!!! 

PICS OF THE ERROR CODES, SHOTS OF THE GAMES RELOADING SHOWING THE DIFFERENCE IN THE TIME APART THAT IS STAMPED AT TOP OF SHOTS AND MOST MINUTES APART.!!! ENDLESS PROOF SENT TO PNC, XXXX, XXXX XXXX, THE FBI, FTC XXXX. 

NOT ONLY COULD I GET A DROP OF HELP FROM ANYONE! BUT PNC BLICKS ME FROM MY MOBILE APP, THE OFFICIAL PNC SITE XXXX BLOCKED!!! 

AFTER XXXX WEEKS OF BEING TREATED LIKE COMPLETE XXXX AND KNOWING THAT MY BANK ALLOWED XXXX XXXX XXXX OF THE MOST CORRUPT LYING, MACHINE RIGGING, FRAUD COMMITTING CASINOS XXXX EVER SEEN IN MY LIFE! 

PNC ALLOWS THESE CROOKS TO CHARGE {$67000.00} IN CHARGES BE CHARGED TO MY CARD KNOWING XXXX WELL THERE WAS A {$10000.00} XXXX XXXX XXXX ON THAT ACCOUNT AND CARD!! 

YET THEY DIDNT EVEN THINK TO SEE A RED FLAG AT $ XXXX {$15000.00} {$20000.00} THEY JUST ALLOWED {$67000.00} OF MY HARD EARNED MONEY THAT IV BEEN SAVING FOR YEARS SO I COULD GO TO AZ AND BUY PROPERTY AND START BUILDING A HOUSE OUT THERE!!! EXACTLY WHERE IM SUPPOSED TO BE XXXX HAD IT PLANNED TO MEET WITH REALTORS FOR THE PAST XXXX MINTHS & WAS SUPPOSED TO LEAVE PA FOR AZ XX/XX/XXXX BUT XXXX GO BECAUSE THESE THIEVING LYING CROOKED CROOKS ROBBED ME XXXX OF EVERYTHING IN XXXX XXXX DAY!!! 1 DAY ALL GONE!!!! 

AND PNC LET IT HAPPEN!!!! NOT ONLY DID THEY LET IT HAPPEN BUT HAS TREATED ME LIKE COMPLETE TRASH SINCE!!!! PHONE BLOCKED FROM CALLING ANY PNC NUMBER!!! 

BRAND NEW ACCOUNTS THAT WERE ASSIGNED AND I DEPOSITED AN ADDITIONAL {$15000.00} INTO FOR MY JOB & HAD THE AUDACITY TO BLOCK ME FROM EVERY XXXX IN THAT ACCOUNT AND COULDNT GET MATERIALS FOR MY JOB HOLDING EVERYTHING UP FOR A MONTH! I COULD BARELY PUT GAS IN MY TRUCK! 

LIED TO AND TREATED LIKE COMPLETE TRASH BY PGCB AND EVERY OTHER GOVERNMENT WORKER, EMPLOYEE WHILE TRYING TO GET HELP BECAUSE THE SEC THEY SEE THE WORD CASINO YOUR AUTOMATICALLY MARKED OR THEY THINK GAMBLING ISSUE OR WHATEVER.. 

WHEN I FACT ITS FLAT OUT ALL DUE TO BEING ROBBED, FRAUD, RIGHTS AND LAWS VIOLATED HUNDREDS OF TIMES IN 4 MONTHS AND NOT XXXX DROP OF HELP OR XXXX XXXX THING DONE ABOUT ANY OF IT!!! INCLUDING THE FRAUD BY PARX AND THEY ADMITTED IT!!! YET NOT A XXXX THING DONE!!! BECAUSE NO PLAYER CAN EVER EVER EVER GET A DROP OF HELP FROM THE PGCB AND WILL ALWAYS BE DENIED, TREATED LIKE TRASH, LIED TO, DEFRAUDED, AND ROBBED OUT OF THOUSANDS!!! 

I JUST RECENTLY CLOSED THE NEW ACCOUNTS THAT A LADY OPENED FOR ME WITH PNC AFTER XXXX ROBBED ME FOR MY ENTIRE LIFES SAVINGS IN XXXX XXXX DAY! XXXX PNC LET THEM DO IT!!!! 

ACTUALLY THE XXXX XXXX THE HAD CALL ME A MONTH LATER AND WHEN I SAID TO HER " '' I WOULD LIKE TO THINK MY BANK IS GOING TO PROTECT MY MONEY AND IF XXXXM AT XXXX AND GO {$1.00} OVER $ XXXX THAT CARD IS GETTING DECLINED!!!! 

YET XXXX IS DOING {$2000.00} & {$3000.00} CHARGES EVERY XXXX MINUTES APART AND NOBODY SEES ANYTHING WRONG WITH THAT PICTURE HUH!!!???? XXXX XXXX ALONG WITH ALL THE SCREENSHOTS OF ALL THE GAMES HAVING TO RELOAD FROM Getting XXXX OFF AND COMPLETELY IGNORED AND DENIES THE COMPLAINT A LONG WITH PNC & THE DISPUTES THAT ARE DENIED EVERY SINGLE TIME NO MATTER WHAT THE SITUATION BECUS ITS NOT THEIR MONEY THEY PPL THAT HANDLE THESE THINGS ITS CLEAR AS DAY THEY DON'T GIVE A FLYING XXXX ABOUT YOU OR YOU HARD EARNED MONEY!!! 

PNC HAS GOT TO BE THE MOST CORRUPT DISGUSTING BANK WITH THE RUDEST, ARROGANT CUSTOMER SERVICE IV EVER CONE ACROSS!!! 

WHEN I SAID TO THAT LADY XXXX ID LIKE TO THINK THAT MY BANK IS GOING TO PROTECT MY MONEY XXXX I DONT CARE IF XXXX XXXX CAME DOWN HERE AND CHARGES MY CARD IF THERES A {$10000.00} XXXX XXXX XXXX IN THAT XXXX CARD AND ACCOUNT THAT XXXX GOING TO PUT A STOP TO CHARGES ONCE IT HITS THAT LIMIT!! 

AND THAT RUDE ARROGANT LADIES RESPONSE WAS " '' ITS NOT OUR JOB TO BABYSIT YOUR MONEY FOR YOU '' ''!!! 

PNC PUT ME THROUGH COMPLETE XXXX THE ENTIRE TIME!!! 

SOME OF THE SCREENSHOTS ARE SHOWING THE MINISCULE TIME BETWEEN EACH CHARGE. 

THE PICS OF GAMES LOADING ARE TO SHOW HOW MANY TIME I WAS BOMBED WITH THE FAKE CODES XXXX BOOTED OFF XXXX GAMES RESET!!! 

XXXX TIME RESETTING OF A GAME IS AUTOMATICALLY GROUNDS FOR FRAUD, FINES AND IMMEDIATE RETURN OF EVERY CENT BACK TO THE PLAYER!!

Company response to consumer: Closed with explanation