Consumer complaint received 2024-06-19 00:00:00
Product: Debt collection — Credit card debt
Issue: Threatened to contact someone or share information improperly — Contacted you after you asked them to stop
Company: The Bureaus, Inc.
State: NJ

Complaint narrative:
This complaint is related to an already open complaint against a debt collector, XXXX XXXX XXXX with open complaint # XXXX which was filed on XX/XX/year>, answered by this company on XX/XX/year> and my response on XX/XX/year> not in agreement with companies response but will respond shortly with information the company has asked for to investigate further and eventually clarify and bring transparency to this issue. I have already sent a cease and desist letter to the XXXX XXXX on XX/XX/year> and of my protected income as to state and federal law just to be clear. Ive filed the pending complaint to simply try to clear up this issue without unnecessary court action and unnecessary costs to both parties, which I would say is appropriate at this time. While in my response, Im working to gather information and documentation that the debtor has ask for and to send. Yesterday, XX/XX/year> I received a new collections letter from an agent of The XXXX XXXX. This new debt collector, XXXX XXXX XXXX XXXX was sent to me in a letter, that read they are a debt collector and are trying to collect a debt I owe to XXXX XXXX XXXX. They are trying to collect a debt amount of XXXX and further mention I had an account with XXXX XXXX XXXX XXXX credit card with XXXX # XXXX. This is the exact same complaint that is being disputed presently and Im working on gathering documents and information for the original debtor, XXXX XXXX which requested such in there response on this pending complaint on XXXX. I did respond back on XX/XX/year> and am trying to clear up this matter with gathering documents/ information that the debtor ask for. Again, Im trying to resolve this matter without a court hearing, which would require cost to both sides. This is a simple discussion and easily can be resolved but is now becoming a more difficult issue. Having another agent of the creditor trying to collect or harass me with letters and questions is unnecessary as this issue is already being resolved amicably by me. This recent letter from another collection company, XXXX XXXX XXXX, an agent on behalf of the debtor XXXX XXXX is a direct violation, Pursuant to the Federal Fair Debt Collection Practices Act ( 15 USC 1692c ). As this original complaint is being addressed and Im complying with requests, Im now also being harassed by another creditor, acting on behalf of a company thats already been sent a cease and desist letter on XX/XX/year>. Im now becoming intimidated and frustrated. As a XXXX XXXX XXXX XXXX XXXX, I will not allow this behavior and violation of my rights, especially when I am trying my best to prevent hiring my attorney, XXXX XXXX XXXX XXXXXXXX XXXX XXXX to represent me. If Im denied to continue to clear up this issue in a timely manner and have to hire counsel, I will ask for court costs and legal fees. This issue is outrageous and is not necessary. Im asking this agency to intervene and hold this company accountable for the violations pursuant the law stated above and to further allow me to continue with my dispute and gather the evidence/ documents needed to clear this issue up with full transparency. If Im not able or allowed to continue in a very timely way, to gather evidence and present such documents as previously stated and forced to hire counsel, I will provide this complaint to any court that I have exhausted all efforts to avoid such court proceeding.

Company response to consumer: Closed with explanation