Consumer complaint received 2026-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
Product or service : Bank account / deposit account checking Date of incident : XX/XX/year> Check number : XXXX Check amount : {$9100.00} Source of check : XXXX Bank What happened? On XX/XX/year>, I deposited check number XXXX in the amount of {$9100.00} into my Bank of America XXXX XXXX Banking account ( ending in XXXX ) at a Bank of America ATM located at a Bank of America XXXX XXXX. Despite this deposit, Bank of America placed an unauthorized and improperly disclosed hold on these funds. Bank of America has provided contradictory explanations regarding this hold. In their written response to my XX/XX/year>, CFPB inquiry, the bank stated : 1. The funds were made available in my account on XX/XX/year> ( the same day as the deposit ) ; 2. Yet the bank simultaneously stated that it had placed a " temporary hold '' on the deposit " to protect both you and the bank in the event the check was returned unpaid. '' These two statements are logically contradictory. A hold, by definition, restricts access to deposited funds. If the funds were truly available on XX/XX/XXXX, then there was no hold and my complaint was entirely unfounded. If a hold was placed, then I was deprived of timely access to my funds, and the bank 's denial of my reimbursement request is unjustified. What specific harm did this cause? The hold on my funds caused immediate and actual financial harm because I was unable to access or use the {$9100.00} deposit when I needed it. Additionally, the bank 's contradictory responses have made it impossible for me to understand what actually happened to my deposit, and the bank has refused to provide any compensation for the harm caused by the hold.Bank of America 's conduct appears to violate the Expedited Funds Availability Act ( EFAA ), as implemented by Regulation CC ( 12 CFR 229 ). Regulation CC sets forth specific time schedules that banks must follow when making deposited funds available to consumers, and requires banks to clearly disclose their funds availability policies. The EFAA was enacted to reduce the time that banks could hold deposited checks, and Regulation CC establishes federal standards for when banks must make deposited funds available and how hold policies must be disclosed. Bank of America 's contradictory statements regarding this deposit suggest that the bank either : 1. Placed an unauthorized hold without proper disclosure, in violation of Regulation CC ; or 2. Made the funds available as required, in which case the bank 's initial hold was improper and the bank 's refusal to explain what occurred constitutes a deceptive practice. Either way, Bank of America 's conduct has caused actual financial harm to me and has failed to provide the transparency required by federal consumer financial protection laws.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation