Consumer complaint received 2024-09-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
I am writing this pre-arbitration demand in continuation of my previous dispute regarding the inaccurate information on my credit report. Despite my initial communication and your acknowledgment of the dispute, the disputed items have not been adequately resolved. Therefore, I am compelled to escalate the matter and request a resolution through arbitration, as provided for in Experians arbitration agreement.

I am aware that under Experians arbitration agreement, Experian is responsible for paying half of the arbitration fee. However, considering the substantial costs associated with the arbitration process, I am providing Experian with an opportunity to avoid these expenses altogether. In addition to the request for a comprehensive investigation and resolution of the disputed items, I propose the following settlement offer : XXXX. Pay me the full arbitration initiation fee : the initiation fee for arbitration ( for the corporation ), as outlined by the XXXX XXXX XXXX XXXX XXXX ) guidelines, typically exceeds {$4000.00}. To settle this matter expeditiously and avoid the significant costs and time involved in formal arbitration proceedings, I request that Experian pay me the full amount of the arbitration initiation fee. 
I believe that this settlement offer reflects a fair and reasonable resolution, taking into account the costs Experian would otherwise incur during the arbitration process. Accepting this offer would spare both parties the financial burden and extensive time commitment associated with formal arbitration. 
Potential Costs of Arbitration : Should this dispute not be resolved amicably, please be aware of the following potential costs associated with arbitration : Arbitration Filing Fees : [ {$4000.00} ] Legal Fees : [ {$10000.00} ] Administrative Costs : [ XXXX ] Time and Effort Compensation : Possible claim amount of {$5000.00} for time spent addressing the dispute. 

Total Potential Costs : [ {$20000.00} ] The initiation of arbitration can incur significant costs, which I am fully aware of. However, to avoid the expense and inconvenience of arbitration for both parties, I am prepared to settle this matter with the following one-time offer : Settlement Amount : [ {$4000.00} ] Removal of the following Inaccurate accounts from My Credit Report Account Name : XXXX XXXX Account Number : XXXX {$1200.00} Account Name : XXXX XXXX Account Number : XXXX {$980.00} Account Name : XXXX XXXX Account Number : XXXX {$5500.00} Account Name : XXXX XXXX XXXX Account Number : XXXX Furthermore, it is important to note that should Experian decline this settlement offer XXXX I will pursue the arbitration process as provided for in Experians arbitration agreement. In that event, I will seek appropriate remedies, including but not limited to compensatory damages for financial hardship, emotional distress, and any other damages resulting from the inaccuracies on my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation