Consumer complaint received 2025-04-04 00:00:00
Product: Checking or savings account — CD (Certificate of Deposit)
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
XXXX XXXX PURCHASED A CHASE BANK CD FOR XXXX ON XXXX  FOR XXXX  MONTHS, MATURITY XXXX WITH AN INTEREST "RATE OF 3.92% INTEREST" COMPOUNDING DAILY WITH ANNUAL PERCENTAGE YIELD (APY) OF 4%. ON XXXX XXXX XXXX I RECEIVED A LETTER FROM CHASE BANK XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXXXX, WITH XXXX STATING THE VALUE OF MY CHASE CD OF XXXX  MONTHS WITH ANNUAL PERCENTAGE YIELD (APY) OF 4.00% WILL PAY AT MATURITY $XXXX A CD CALCULATOR SHOWS THAT THE EARNED INTEREST ONLY RETURNED 3.854% APY NOT 4.00% APY ??? A DECEPTIVE TRADE PRACTICE?? ON  XXXX I VISITED MY CHASE BANK IN XXXXXXXX XXXX XXXXXXXX TO BE TOLD WHAT I WOULD BE PAID IN INTEREST EARNED. XXXX XXXX, CHASE BANK OFFICE SAID TO ME EARNED INTEREST WAS XXXX. HAVING AN XXXX XXXX XXXX XXXX XXXX I COMPLAINED THAT MY EARNED INTEREST ON THE XXXXXXXX XXXXMONTH "3.92% RATE" CORRECT EARNED INTEREST WAS XXXX  AND SHOWED HIM A CD CALCULATOR FROM BANK RATE SHOWED THE CORRECT EARNED INTEREST OF XXXX. MR FLOWERS WHEN BACK TO SEE XXXX XXXXXXXX XXXX XXXX XXXX  OF XXXX XXXX XXXX  ABOUT THE EARNED INTEREST SHORTAGE..XXXX XXXX  CAME BACK TO HIS OFFICE ASKING ME WHAT I WANTED TO DO, RENEW THE CD OR CASH OUT. I, XXXX XXXX  SAID I WANT TO BE MADE WHOLE SO PROVIDE THE XXXX  SHORTAGE BY PUTTING IT IN MY CHASE CHECKING ACCOUNT AND THAT REQUEST WAS REFUSED. THAT IS BANK FRAUD - THEFT OF MONEY!! XXXX XXXX WROTE XXXXEMAILS TO XXXX XXXX AND XXXX XXXXXXXX XXXX XXXX XXXX  ASKING THEM TO REVIEW THE EARNED INTEREST OF THE CD AT MATURITY XXXX. THE 2ND EMAIL WAS SENT TO XXXX XXXX ASKING TO BE MADE WHOLE AND THAT CHASE BANK PUT XXXX BE PUT IN MY CHECKING ACCOUNT. THERE WAS "NO RESPONSE FROM XXXX XXXX  OR XXXX  XXXX  TO EITHER EMAIL". IN THE END I WAS FORCED TO ACCEPT THE XXXX EARNED INTEREST EVEN THOUGH I HAD PROOF THAT MY CD THAT MATURED ON XXXX WAS "SHORT EARNED INTEREST". THIS IS THE XXXX  TIME I HAVE BEEN SHORT CHANGED EARNED INTEREST ON A CHASE CD WITH MATURITY OF XXXX AND XXXX. BEFORE I VISITED CHASE BANK ON XXXX  I MADE A VISIT TO XXXX XXXX XXXX WHERE I HAVE AN ACCOUNT AND ASKED MY XXXX XXXX, XXXX, TO CALCULATE THE EARNED INTEREST ON MY CHASE BANK CD THAT MATURED XXXX - XXXX XXXX  MO, RATE 3.92%, APY 4.00% AND HIS DESK TOP COMPUTER WHICH HE SHOWED ME HAD XXXX  AS EARNED INTEREST JUST LIKE I SHOWED XXXX XXXX  AT CHASE BANK IN XXXXXXXX XXXX !! FROM WHAT I AM SEEING & EXPERIENCING WITH XXXX  OF MY CHASE CD'S THAT HAD SHORTAGES OF EARNED INTEREST,  I THINK JP MORGAN CHASE BANKS HAVE A PROGRAM TO SHORT CHANGE EARNED INTEREST ON CHASE CUSTOMERS THAT PURCHASE A CHASE CD FROM ANY CHASE BANK.!!! MOST CUSTOMERS PURCHASING A CD AT ANY BANK DO NOT KNOW HOW TO CALCULATE EARNED INTEREST ON A CD BUT I CAN DO IT BY HAND OR USE THE FREE ONLINE CD CALCULATORS. CHASE BANKS NEED TO BE AUDITED BY THE AGENCY THAT REGULATES THEM. THANKS, XXXX XXXX, XXXX  YR CHASE CUSTOMER, XXXX  YR OLD WITH XXXX  60% XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX  ACCOUNTING. XXXX XXXX  XXXX  SAID, "THE WORST CRIME OF THE XXXX  CENTURY IS THE - FRAUD AGAINST SENIOR CITIZENS OF AMERICA !!!  SO TRUE..!!!!!!!.

Company response to consumer: Closed with explanation