Consumer complaint received 2025-06-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
Multiple employees at chase bank have committed fraud by phone, on-line ( altering statements ) and in person using the computer system. The employees are money laundering by moving money through transactions making it difficult to trace. On XX/XX/XXXX, my account had a {$970.00} overdrawn balance ; a payment made to XXXX  without my initiating it or my approval, ( XXXX XXXX  had confirmed the XXXX XXXX dollars transaction scheduled on XX/XX/XXXX and confirmed successfully on XX/XX/XXXX ; paid on XX/XX/XXXX, from XXXX  XXXX XXXX ). I called Chase bank regarding the transaction and made them aware, that I did not authorize. On XX/XX/XXXX, I visited Chase Bank Branch, XXXX XXXX, XXXX, MI XXXX, regarding the XXXX XXXX dollar transaction. I requested a copy of my statement showing the XXXX XXXX dollars transaction for my records. A teller was called from the back office, he needed to send a code to my phone, Identity with OTP XXXX at XXXXXXXX XXXX, He made changes within my account. He said, something went wrong and he had to send me another code, Identity OTP XXXX. When I received the statement, the XXXX XXXX dollar transaction had disappeared. I checked my account a few days later, the XXXX XXXX dollar transaction reappeared as a retry on XX/XX/XXXX. I called Chase bank and request to make a complaint and requested to speak with the Fraud Department, complaint no. XXXX. On XX/XX/XXXX, I visited XXXX XXXX, XXXX, MI XXXX again, regarding the XXXX XXXX dollar transaction and two payments to XXXX, ( XXXX and XX/XX/XXXX, that was paid less than, the payee payment amount ) one of the two tellers that was available on XX/XX/XXXX, assisted me. He called someone on the phone and they assisted him throughout all the multiple changes made within my account. He gave reversal of the XXXX XXXX dollar transaction, ( I did cover the {$1000.00} ; {$970.00} overdrawn, XX/XX/XXXX ) and he reversed many other transactions as well. There were many account changes made in the month of XX/XX/XXXX. Chase statements from XX/XX/XXXX to XX/XX/XXXX needs investigating for inconsistencies, especially in XXXX. I never requested a XXXX credit for XXXX, my complaint regarding XXXX, was about the {$130.00} payments for XXXX and XX/XX/XXXX, that was short of the full balance paid. I called Chase Bank numerous times, but could not speak with no one in the fraud department regarding my account ending in XXXX. I believe Chase Bank is conspiring with two more financial institutions. ( XXXX XXXXo and XXXX  XXXX XXXX ) The payment for {$1000.00} was made using XXXX  XXXX XXXX on XX/XX/XXXX and was confirmed paid with XXXX XXXX. On XX/XX/XXXX, Chase Bank processed an unauthorized transaction for {$1000.00} in my account ; I paid the negative transaction of XXXX. An unauthorized retry on XX/XX/XXXX processed to XXXX XXXX  and on XX/XX/XXXX, Chase Bank reversed the {$1000.00} payment. XX/XX/XXXX, XXXX refunded a payment, but to who? XXXX received two payments, in the month of XXXX ; XX/XX/XXXX by XXXX  XXXX XXXX and an unauthorized payment by Chase bank processed XX/XX/XXXX. Police report # XXXX Add-on, reported XXXX XXXX XXXX XXXX XXXX XXXX.

Company response to consumer: Closed with explanation