Consumer complaint received 2024-11-08 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — Trying to communicate with the company to fix an issue with the application process
Company: FISERV FINXACT CORE
State: MI

Complaint narrative:
This XXXX Debt Collection Agency don't have to contact me but they can email me at XXXX. After their emplotees kept me on at least 10 different calls refusing to take my payment i have nothing else to say to anyone at this Company. They don't RESPECT anyone and try to belittle and ridicule people for their debts as if their employees don't have debt and i'm sure all of their employees have debt. They can email me to let me know they removed their ridiculous {$25.00} fee. Their employees being ARROGANT and telling me to file complaints or all the comlaints i want is why i'm filing this complaint. These Debt Collection Agencies their employees think they can just talk to people crazy. 

There is a XXXX  Debt Collection Agency called TRS Recovery Services who work for XXXX. This Company 's employees abused a XXXX customer with a XXXX XXXX XXXX and kept me on nearly 10 long calls refusing to take my payment of {$78.00}. They were trying to charge me their fee of {$25.00} which i refused to pay and XXXX employees had no idea what the {$25.00} fee was. They lie about the fees and say it's the Merchants fees until you call the Merchants and the Banks and TRS Recovery NEVER sent me any letter, email, or anything. XXXX sent me an email on XXXX for me to contact TRS Recovery Services. I'm on a FIXED INCOME and every XXXX XXXX XXXX count. A TRS Recovery employee is the one who told me it's their fee. Now this XXXX  Debt Collection Agency they're refusing to pay XXXX the {$78.00} to XXXX because i'm disputing TRS Recovery 's unethical {$25.00} fee when they're NOT a bank or a credit union. I included a screenshot of the payment i made. I refuse to pay any XXXX  debt collection agency adding ridiculous fees like they're a bank or a credit union. I want this {$25.00} cleared ASAP. No debt collection agency should be able to add ridiculous fees like they're a bank or a credit union. 

On Friday XXXX i contacted TRS Recovery Services to make a payment for a balance i owed to XXXX for {$78.00}. I had no idea the payment was returned when all the Merchant This XXXX Company refused ny payment of what i owe XXXX different times. I included a screenshot of my XXXX order for {$78.00}. When i called XXXX their employees didn't even know what the {$25.00} fee was. When i last called their agent had me on another long call and kept refusing to take my payment for {$78.00}. I asked the agent again i told the agent after verifying my account that XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX yet 8 times they refused to process what i owe {$78.00} and told me they wasn't removing their {$25.00} fee so they will never get it. told all 6 of their employees that i refused to pay a {$25.00} fee they're adding to the amount i owe. I called XXXX and their employees told me they have no idea what the {$78.00} payment was. I then called TRS Recovery ServicesXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and their employees didn't care. I called 8 different times to resolve this matter for a balance i owed of {$78.00} to XXXX. I told all of their ignorant employees that XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX but they didn't care and each employee refused the payment and kept bouncing me around to other people. What i won't do is have some ignorant employees belittle me and ridicule me for having a debt of {$78.00}. I'm sure all of their employees have debt themselves This Company added a {$25.00} fee which i refuse to pay. refused to remove it. The ignorant Supervisor i spoke to name XXXX told me " we not removing no fee '' being ignorant and XXXX. 

I refuse to tolerate any Company 's RUDE BEHAVIOR. Just becuse they're collecting a debt it doesn't give them the right to belittle anyone or ridicule anyone especially for {$78.00}. It makes them look very PETTY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation