Consumer complaint received 2025-09-02 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Closing on a mortgage — Closing disclosure or other related disclosures
Company: JHL, LLC
State: TX

Complaint narrative:
I entered a purchase agreement with XXXX XXXX for a new construction home in XXXX, Texas, and was referred to their affiliated lender, Jet Home Loans. XXXX XXXX is a division of Dream Finders Homes, and Jet Home Loans is the affiliated lender also owned by Dream Finders. All builder incentives and mortgage financing options were presented as a package deal through these entities, which are part of the same corporate group. Despite having excellent credit and strong financials, I was repeatedly offered mortgage rates significantly above national market averages, along with an excessive 1.5 % origination fee. This origination fee exceeded the percentage range listed in the contract itself, and I was pressured to accept additional costs in the form of rate buy-downs to access the so-called builder credits. 

Throughout the process, I made multiple written requests for a standard loan estimate at market rates, without points or buy-downs, to compare with my backup lender. My requests were delayed, dismissed, or met with incomplete or confusing information, making it impossible to make an informed decision before the required lender selection deadline. I ultimately withdrew from the purchase due to a lack of transparency, pressure tactics, and the inability to secure fair loan terms. 

Disclosure and Affiliated Business Relationship I later learned that Jet Home Loans is owned by XXXX XXXX. If this was disclosed, it was buried in the fine print of the lengthy contract and never proactively explained. The true nature of this relationship only became clear during a direct call with the lender, when it was explicitly stated that I could only receive the incentive if I used the builders affiliate. The process did not meet the standards of clear and conspicuous disclosure required by federal law. I was at a disadvantage throughout, unable to fully understand the conflict of interest or its impact until it was too late. 

Summary of Concerns The builder credit was a misleading incentive that required accepting above-market rates and excessive fees. 

I was pressured to use the builders lender and misled about the true cost of incentives. 

The origination fee of 1.5 % exceeded the stated allowable percentage in the contract. 

Loan estimates were not provided in a timely, clear, or compliant manner, making it impossible to fairly compare offers. 

The builder and lender failed to provide transparent, good-faith estimates and did not honor the spirit of consumer protection laws. 

I am requesting review and investigation for deceptive and unfair lending practices, failure to provide clear and accurate disclosures as required by RESPA and the Texas Deceptive Trade Practices Act, and for charging fees that exceeded the percentages disclosed in the contract. 

Request for Refund Due to the builders and lenders deceptive practices, pressure tactics, and failure to provide fair and transparent loan terms as required by law, I am requesting a full refund of my earnest money deposit. I made repeated good-faith attempts to resolve this matter, and my withdrawal from the transaction was a direct result of the unfair and misleading conduct described above.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation