Consumer complaint received 2025-10-13 00:00:00
Product: Credit card — Store credit card
Issue: Getting a credit card — Card opened without my consent or knowledge
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
On XXXX XXXX a associate in XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX  evening time, offered me a CC to obtain discount and I said yes, after I put all my info she informed me the CC was not approved and I told her ok cancel everything, I do not want the CC, my husband applied and he was approved. XXXX XXXX I received 2 emails from Macys telling me thanks for applying to the CC and the other one informed me that my email address was changed and my address, and also a other account was added to that CC, immediately I called and reported a fraud because that CC was not approved by the bank and also asked them to close the account permanently, they said yes but they didnt, in XXXX I received an email from Macys asking me for a survey about some merchandise charged to that CC, I called again and asked why didnt close the account and they told me the will and they didnt close it, again, XXXX the same, more purchases and the account still opened until XXXX when the limit was reached they closed the account. Some one made 4 payments XXXX and XXXX to keep the account opened until reached the limit, even I was supposed to be the account holder they didnt pay attention to me. Even I called them on XX/XX/XXXX to report the fraud still my case is under investigation and every time I have called them, they tell me I have to wait 30 days, about 244 days has been passed and the investigation is still open and My credit score from excellent ( XXXX ) now is fair. I would like to request a footage when the associate told me that my account was unapproved and also the footage when those purchases was made and who, how and from where those thieves made the 4 payments to keep the account opened even I called several time to report the stolen account. I am willing to be called at anytime to make any extra information and also I am open to you guys to check all my CC how I pay them and also I always pay my CC from my bank account not in cash not in any shop or place my entire CC I pay monthly from my bank account direct deposit. I am willing to be investigated in any way that you guys consider necessary to resolve this matter that is affecting myself even in my health and my family as well. Also an extra info the same person that told me the CC WAS NOT approved was the same person that opened my husband CC and that CC was stolen too. It is no posible 2 CC opened one unapproved and the other one approved ( mu husband ) was stolen. I spoke to the credit card department and they informed me that CC that I tried to open on XXXX XXXX was approved immediately because my score report was excellent and I told them the associate told me that it was denied and he said no that is no true. Please investigate this case and also this person was doing this with another associate and pretended to make phone calls to ask why I was not approved and an answer was not provided. To be clear 2 women 1 is taller than the other one, in Macys XXXX XXXXXXXX XXXX XXXX XXXX, evening time. 
Hoping to receive a response for this matter thanks in advance. XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief