Consumer complaint received 2024-03-25 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Payment process
Company: LAKEVIEW LOAN SERVICING, LLC
State: WA

Complaint narrative:
XX/XX/2024 To : Consumer Support or somebody who cares : My home loan was sold to XXXX XXXXLakeview. Since this transfer, my credit has now been greatly impacted as they are submitting XXXX late penalties, even though I provided substantial evidence and proof that I in good faith made the mortgage payments using online payments through XXXX XXXX XXXX. No one person from XXXX XXXX accepted my explanation, even with the hard evidence that I submitted my mortgage payments on time ( Due by the XXXX ). It is not my responsibility to coordinate banking services between XXXXXXXX XXXX and XXXX XXXXLakeview as I have no power over the system, other than to enter the online payment. I entered the online payments and somehow and in some way they disappeared. Did somebody from XXXX XXXXXXXX/Lakeview interfere in this or was it the fault of XXXX? I ask that my good credit remain in good standing and be credited for my payments as timely as the evidence is evident ( please see attached ). XXXX XXXX takes no consideration for what I offered as substantial proof and XXXX takes no responsibility as well. Complaint already submitted for XXXX XXXX XXXX XXXX. I am a consumer who did not choose this XXXX XXXXLakeview nor do I have control over the electronic system between the two organizations! 
______________________________________________________ XX/XX/2024 RE : Litigation XXXX XXXX XXXX XXXX and Lakeview Loan ServicingXXXX. XXXX To : XXXX XXXX XXXX XXXX and Lakeview Loan Servicing ( LLC ) : I was instructed to contact litigation services by Lakeview. However, I am not wealthy, but I also know based on supporting documentation that I have been wronged. I need help with making it right, but not sure who to trust, since up until recently I had trust in XXXX XXXX XXXX XXXX. I do not entrust Lakeview Loan Servicing as well. My home loan was transferred to Lakeview but is unclear if there is an employee with XXXX or Lakeview Loan Services who has engaged in interference with my banking and attempts to make timely mortgage payments. 

The facts are as follows ( documents attached ) : XX/XX/2024 I, authorized online bill payment from XXXX XXXX XXXX XXXX to Lakeview Loans for {$4000.00} for Payee Account Number XXXX. 
XX/XX/2024 I, authorized online bill payment from XXXX XXXX XXXX XXXX to Lakeview Loans for {$4000.00} for Payee Account Number XXXX. 
XX/XX/2024 I received a certified letter of a Notice of Pre-Foreclosure. 

XXXX. ) Where are the online payments? How do online payments just simply disappear? 
XXXX. ) Did a XXXX employee fail to send the money? 
XXXX. ) Did a Lakeview employee intercept the online payment? 
XXXX. ) Who is the person responsible and are there fraudulent activities? 
XXXX. ) Will my credit report reflect the negligence of either XXXX XXXX XXXX XXXX or Lakeview? 
XXXX. ) I am a customer who did not choose Lakeview Loan Services, how can I change my mortgage provider? 
XXXX. ) Who will reimburse me for the late penalties? 

On XX/XX/2024, I attempted to get help from Lakeview, they said to contact Litigation Services, even though I submitted proof I made the payments to XXXX. I also contacted XXXX customer service and that service was so frustrating. Please respond to my questions!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation