Consumer complaint received 2024-12-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: JPMORGAN CHASE & CO.
State: WI

Complaint narrative:
In early XXXX, I contacted XXXX XXXX for a refund on a transponder that belonged to my business that I was no longer operating. They said they would refund the money in a check. The check never came. I continued to use the transponder assuming one day I would use up the money on the account. In XXXX XXXX, my step-father was XXXX so I was making trips from Wisconsin to West Virginia to help my mother. I worried about the transponder because while it was working the date on it was expired. On XX/XX/XXXX I contacted Illinois Tollway regarding the transponder that had an expiration date on it. It was again, the old transponder from a company I no longer operate. My assets were sold in XXXX. The transponder had {$530.00} still on it. I wanted it transferred to my personal account. They said they would do that. A few days later, I noticed it had not transferred. I called again and they said they would send me a check and it would take six weeks to receive the check. The check never came. I called XXXX  XXXX  again on XX/XX/XXXX at XXXX XXXX. They said that on XX/XX/XXXX they sent the funds back to my credit card company to a credit card that I no longer have and it's no longer open. I demanded they send me the money since that was not what should have happened. They would only send me a receipt that showed that the money went back to my closed credit card. I filed a complaint with XXXX  XXXX  that went nowhere and also Illinois Attorney General- also went nowhere and not even the decency to respond to my claim. I called Chase on XX/XX/XXXX and someone told me that I would receive the funds in a check within two weeks since the account was closed and this is treated as an overpayment even on a settled account. I waited and still no check has come. But since Chase had told me that I would receive the funds, I let Illinois know what Chase said on XX/XX/XXXX. On XX/XX/XXXX today - I called Chase again after I had already let Illinois know that Chase would send the money back in XXXX because I had still not received the funds. I was on the phone with XXXX - ID number XXXX. I explained what happened. She claims that I can not have the money back because it is a settlement. I told her I was okay with that but since I paid taxes on the settled account in XXXX then if they were keeping the money, I want a new statement showing that the amount that was settled is {$530.00} less than what I paid since again, I paid taxes on that money. She went into great detail how my account was settled and refused to listen to me and said that I needed to let her speak. So I did ; and I heard what she thought she knew about my account and she stated that the person I spoke with at Chase about the money being sent to me was wrong. I explained I wanted a new 1099 showing the lowered settlement because the issue was still on my credit report and causes me problems. She went into great detail about how I was incorrect and that what showed on my credit report was zero balance on a settled account. I asked for a supervisor. She never sent me to a supervisor but put me on hold. I was on the phone with her and on hold for 44 minutes and 51 seconds. Someone has this money. She claimed I needed to call XXXX  XXXX for the money. I asked her if Chase had the money and she said they did but that I need to contact Illinois. I responded to Illinois again today letting them know what Chase claims. XXXX at Chase told me she could not help me further and that she was sorry but no one at Chase seems able or willing to either send me the funds of {$530.00} or send me a new statement showing that the amount that I settled for is now {$530.00} less. I need one or the other- the account was closed and someone has those funds. XXXX told me I would have to talk to my tax accountant. I am fairly sure she had no idea what I should be doing for the $ or at least a reflection on my credit report that I am {$530.00} to the good on my settlement and a new XXXX that I can report to the IRS to lower my tax burden for XXXX. Thank you for any help you can offer on this. XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, WI XXXX XXXX XXXX

Company response to consumer: Closed with monetary relief