Consumer complaint received 2023-12-21 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: HW Holding, Inc
State: AZ

Complaint narrative:
XXXX My apartment unit at XXXX XXXX was broken into and vandalized, which also included the use of fireworks. 
XXXX XXXX XXXX requested I email them a statement about the incident. 
XXXX I emailed XXXX XXXX with my statement along with my Letter to Vacate. XXXX XXXX never responded or acknowledged my intent to vacate. 
XXXX I returned my keys to the XXXX XXXX XXXX XXXX XXXX No final walkthrough was done, no receipt was given to me, and my security deposit ( {$500.00} ) is still being withheld. 
XXXX XXXX XXXX left me with a voicemail regarding an accusation for an outstanding balance. 
XXXX I emailed XXXX XXXX with my Final Termination letter, which, again, they never responded to. 
XXXX I mailed all previous documents to XXXX XXXX via certified mail. They still did not respond to me. 
XXXX XXXX XXXX started marketing my apartment unit for the first time, even though they were aware of my intent to vacate since XX/XX/2023. Their inadequacy to market the unit sooner shows they failed to mitigate the situation appropriately. 
XXXX Hunter Warfield contacted me with an intent to collect a debt. 
XXXX I disputed the claim with Hunter Warfield via their online portal. I further sent a dispute with supporting documents via email. 
XXXX Hunter Warfield emailed me a statement of account from XXXX XXXX in attempts to verify the debt ( {$4100.00} with 10 % interest rate ). The statement is inaccurate. Further there is no judgement, so the debt remains invalid. Their account statement was a reiteration of the prior account statement, which was already in dispute and does nothing to validate the debt. 
XXXX Hunter Warfield reported the debt to XXXX , which now shows as a derogatory account, still without any judgement. 
XXXX I disputed the claim with XXXX. 
XXXX XXXX mailed me the results with the dispute, again without a judgement. 

I do not believe I owe this debt due to ARS 33-1321, ARS 33-1366, and ARS 33-1367. My lease was not breached, it was terminated when XXXX XXXX failed to provide me with a safe place to live. Break-ins continued in the complex with no increased security or incident notices reported to tenants from XXXX XXXX. I have done my due diligence as a renter and tried to follow the appropriate steps, however, XXXX XXXX has not met my same efforts with their lack of communication. My decision to terminate my lease was based on my safety and XXXX XXXX 's inability to provide that or a simple response to any of my concerns. Since the lease was terminated, in accordance with the aforementioned legal statutes, the 'lease break ' provision defined within the lease are no longer applicable. I have tried communicating this to XXXX XXXX, Hunter Warfield, and XXXX but due to their third party bias based on compensation for further pursuit, I am still facing negative effects towards my credit, and my cosigners credit, without a proper ruling or judgement. 

I have attached the supporting documents, which have been sent to all three parties throughout this process.

Company response to consumer: Closed with non-monetary relief