Consumer complaint received 2026-03-12 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Americor Funding, LLC
State: AZ

Complaint narrative:
In XX/XX/year> I enrolled in a debt settlement program with XXXX. I was instructed to stop making payments on my credit cards and instead deposit funds into a dedicated account managed through their program. My biweekly payment was initially {$150.00} but increased to {$160.00} when I requested that my payment dates be adjusted to align with my pay schedule. In addition to these payments, the program also charged an approximately $ 11 monthly draft fee. I remained in the program from XX/XX/year> until XX/XX/year>. During this time I paid into the program consistently and accumulated funds intended for settlements with my creditors. However, during the entire XXXX months I was enrolled, Americor only negotiated one account and did not make meaningful progress on the others despite my repeated inquiries. XXXX of the accounts included in the program was a XXXX credit card with an original balance of {$1100.00}. While enrolled in the program, the balance on this account increased to approximately {$1700.00} due to late fees and interest. After XXXX months in the program, Americor finally negotiated a settlement in XX/XX/year> for {$1100.00}. Americor then charged an additional {$350.00} fee related to the settlement. The total amount I paid to resolve this {$1100.00} debt was {$1500.00}, which was significantly higher than the original balance. I ultimately had to pay the settlement in a lump sum because I refused to enter into a payment plan that would have required me to continue paying the settlement over the course of another year. Americor representatives warned me that using funds from my settlement account for this lump sum could delay negotiations with other creditors, even though I had adequate funds to handle another XXXX of the XXXX accounts I had remaining. The XXXX other accounts included in the program were a XXXX account with an original balance of approximately {$230.00} and a XXXX account with an original balance of {$10000.00}. Despite having sufficient funds saved in my program account to negotiate the XXXX balance early in the program, Americor never attempted to negotiate this account. I raised this issue multiple times with their representatives and was repeatedly told that sufficient funds were required before negotiations could begin, even though I already had sufficient funds saved, I was actually even told at XXXX point that this one was the close to taking the next step to being negotiated and that never happened. The XXXX account was the account I most wanted assistance with. However, Americor never attempted to negotiate this account during the entire time I was enrolled in the program. During this period the balance increased from {$10000.00} to {$12000.00}. Throughout my time in the program, I repeatedly received scripted responses from Americor representatives when I asked about the status of my accounts. I was initially told that settlements typically occur within XXXX to XXXX months, but when I reached that timeframe the estimate changed to XXXX to XXXX months. When I attempted to cancel the program due to lack of progress, Americor made the cancellation process difficult by routing my request to a client loyalty team who was expected to contact me before cancellation could be completed. I was told the fastest way to cancel was to call this group directly, which appeared to be designed to discourage customers from leaving the program. In addition, Americor operates a XXXX group for customers, but posts and comments asking reasonable questions about settlement outcomes were repeatedly removed or not approved, including posts asking whether anyone else had received settlements that exceeded the original debt amount. Overall, I paid into this program for XXXX months and only XXXX account was negotiated, and that negotiation resulted in me paying more than the original balance owed. Meanwhile, my other accounts increased significantly in balance while no negotiations occurred.

Company response to consumer: Closed with explanation