Consumer complaint received 2026-02-04 00:00:00
Product: Mortgage — VA mortgage
Issue: Closing on a mortgage — Trying to communicate with the company to fix an issue with the loan closing
Company: First Equity Mortgage Bankers, Inc.
State: FL

Complaint narrative:
Subject : Formal Request for CFPB Investigation and Supervisory Review Material Misrepresentation and Improper Loan Cancellation This complaint relates to CFPB Cases # XXXX and # XXXX. 

I respectfully request a formal investigation and supervisory review of FEMBi Mortgage due to material inconsistencies between the lenders statements and the documented facts of my loan file. 

The company has represented to the CFPB that I chose to cancel my loan and requested a refund. This statement is factually incorrect and contradicted by written evidence. 

I repeatedly confirmed in writing that I intended to proceed with the XXXX loan and close the transaction. At no time did I request cancellation. Despite this, the lender unilaterally terminated my loan and later characterized the cancellation as my decision. 

This constitutes a material misrepresentation of the facts to both the consumer and the regulator. 

Additionally : The loan was placed into an internal review after I requested clarification and raised concerns Processing was delayed for months due solely to the lenders internal actions The lenders attorney later offered to proceed, and I formally accepted in writing Shortly after filing complaints and seeking regulatory assistance, the lender cancelled the loan The cancellation occurred after my protected complaints and appears to be an adverse lender-initiated action Requesting clarification or filing a complaint should not result in suspension or termination of a loan. 

The pattern suggests possible violations involving : unfair or deceptive practices inaccurate reporting to a regulator failure to process the loan in good faith and improper cancellation after consumer complaints Because this matter involves potential compliance and integrity concerns beyond a simple customer service dispute, I respectfully request : formal investigation supervisory or compliance audit of this loan file review of the lenders representations to the CFPB determination of whether the cancellation was lender-initiated correction of the record reimbursement of my documented financial losses I possess extensive written documentation ( XXXX emails and a complete timeline ) supporting these facts and am prepared to provide all records. 

Given the contradictions between the lenders statements and the documentary evidence, I ask that this matter receive supervisory review rather than routine complaint handling. 

Sincerely, XXXX XXXX XXXX Exhibit A Chronology of Events Borrower : XXXX XXXX XXXX XXXX : FEMBi Mortgage ( XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX ) Related CFPB Cases : # XXXX and # XXXX Summary The borrower consistently expressed intent to proceed with the XXXX loan. 
At no time did the borrower request cancellation. 
The loan was ultimately cancelled unilaterally by the lender after complaints were filed. 

XXXX XX/XX/XXXX XXXX application submitted and processing begins. 

XX/XX/XXXX XXXX requests clarification and XXXX review regarding discrepancies. 

XXXX XX/XX/XXXX XXXX places file into internal review and pauses closing activity. 
No borrower default or withdrawal. 

XX/XX/XXXX XXXX confirms continued intent to complete the loan and remains available to close. 
( See Exhibit B Written confirmation of intent ) XX/XX/XXXX XXXX contacts borrower about continuing the process. 
( See Exhibit C Ready when youre ready to continue email ) XX/XX/XXXX XXXX attorney offers to proceed under disclosed terms. 
Borrower formally ACCEPTS IN WRITING to continue the loan. 
( See Exhibit D Written acceptance to proceed ) XXXX XXXX XXXX XXXXXXXX follows up requesting status and next steps. 
No cancellation request made. 
( See Exhibit XXXX Follow-up communications ) After complaints filed with CFPB XXXX XXXX XXXX loan unilaterally. 

XXXX XXXX states to CFPB that borrower chose cancellation and refund, which contradicts written documentation. 

Key Facts Borrower never requested cancellation XXXX repeatedly confirmed intent to proceed Cancellation occurred after complaints Lenders statements conflict with written evidence XXXX damages resulted from lender actions Issue Presented Whether the lender : Misrepresented the borrowers intent Improperly cancelled a loan after complaints Failed to process the loan in good faith Engaged in unfair or deceptive practices XXXX respectfully requests supervisory investigation and audit.

Company response to consumer: Closed with explanation