Consumer complaint received 2022-09-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — 
Company: M&T BANK CORPORATION
State: IL

Complaint narrative:
Hi, First let me say, I never missed or late on my mortage payment since the inception date back to XXXX or XXXX. It's been sold to M & T bank in the last few years or so. Also, never been late or missed a payment. I'm 25 years in and more than 85 percent of my loan is paid for. There's is an error with my escrow account and M & T Bank is giving me the run around. I received the Annual Escrow Account Disclosure Statement letter date XXXX. I notice my payments were going up XXXX more a month because of the shortage. Almost making my mortage payment double. All the other years with XXXX and with M & T bank I will get an optional payment to make the difference before a certain date before the new payment starts in XX/XX/XXXX. This time I did not received one! 
I started calling on XXXX and spoke with XXXX, XXXX ( manager ) and others. I wanted to know 1. Why I was given an option payment to allow me to make the difference in the escrow account. Last year escrow statement dates XXXX. I was given a escrow shortage coupon for - ( XXXX Exhibit XXXX ). If I paid it my monthly payment would be XXXX. But this year they would not give me the escrow shortage coupon. XXXX and others said it was against the law to ask you to pay anything. I could not get answer for what Law? I look on the internet and called the FHA Resource center for some answers. M & T Bank kept on saying I will be XXXX in the negative balance. I kept on asking what I need to put in the escrow account because it was not XXXX? The taxes increased to XXXX more a month and the insurance stayed the same. Also, 2. I wanted to know why the escrow account analyzed Taxes were due in XXXX making my account XXXX ( exhibit XXXX ) Actually, in XXXX in real time I was only XXXX ( exhibit XXXX ). My real estate taxes are paid in OCT. not in XXXX. I was told they need to be estimate in a head of time. Then I asked if this is so, they are why my hazard insurance that is actually due in XXXX is on the correct due date in XXXX Why you did not put this on the XXXX pay out line. I ask for all my questions to be address in writing, but I received something entirely something different. M & T bank is trying to make a hardship for me so I can default on my loan. I'm at the last XXXX Who's pays XXXX more on a XXXX loan which is set to be paid off. I ask to speak with the escrow department. I was told I can't speak with them, and they do not speak with the public. I've been paying XXXX to XXXX to get rid of them. I asked what if I put XXXX in the escrow account what will my payment be? I could not give m an answer but " just put it in there and call us back '' I put the money in the escrow account on XXXX. Now, I'm told wait for a letter or check online. 1. I want to know what law that does not give me the payment option when you have an escrow shortage? 2. Why I can't speak with the escrow department when I spoke with the real estate TAX department XXXX. Why your Escrow account statements did not reflect up to date real number and dates for taxes to be paid? I was on the phone XXXX and XXXX my current statement says XXXX ( exhibit XXXX ) but your escrow statement says XXXX. Yes, I know my account is short, but going forward you also make the different in my monthly payments. I needed a letter because I can't designate what payment to go where? I can't pay for my own insurance and taxes. It would have been nice too! I was not given any options! It's something not right with this M & T Bank. Consumers should have option when they loan is sold.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief