Consumer complaint received 2026-01-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: Paypal Holdings, Inc
State: TX

Complaint narrative:
I got up the morning of XX/XX/year> telling me I had paid XXXX to a company XXXX XXXX XXXX which I had not!! I had checking accts and debit cards connected to my Paypal account in case I needed to pay family, friends, etc. I then looked at my bank account and seen a negative balance of XXXX. I had money in my Paypal balance that was NOW tied into this negative balance. My Paypal balance is XXXX. I called Paypal immediately and was told they would contact the company and let me know their response in XXXX business days. Paypal came back and told me they settled in the sellers favor!! I asked them who the buyer was and they gave me no answer but told me they would file and appeal. Paypal is trying to say I was the buyer! And for what?? I want them to tell me what the purchase was and WHERE it was sent to because it certainly was not my address!! I need them to show me something where I authorized these charges and a statement showing me where the merchandise was sent because it darn sure was not sent to me. When a purchase of this amount is made there should be a paper trail for the entire transaction and a shipping address. This appeal process they have was done XXXX  times appealing this fraud from someone who obviously hacked my account and I had made at least XXXX calls to Paypal about this incident and was continuing being lied to. I was told the last time I called a dispute would need to be sent to the seller again. I asked who the buyer was because it darn sure was NOT me and if they had any proof of purchase from me authorizing these charges. They said all they could do is a dispute and as usual very vague to me about an outcome or decision. I am sick of all of this back and forth when it was obviously someone that hacked into my account and they are doing nothing to give me back my Paypal balance and remove the negative balance that is not mine. I have told them numerous times they need to contact that company and arrest them for hacking my account and own up to being a secured site where you are covered when fraud occurs. I have been sent numerous text messages and emails from Paypal telling me " This is a reminder of action needed for the negative balance in your acct '' It is not my negative balance, it is some hacker that got into my Paypal account!! I immediately contacted my bank when this started and told them what was going on and they put a freeze on my bank account. I would really appreciate anything you can do to help in this matter and recover my XXXX that was in my Paypal account and remove the negative balance from my Paypal acct and go after the person or company that did this. Thank you for any help with this issue that has been going on for almost XXXX  months now. It has been very frustrating and I just want it to be over and get my money back. Thank you. Below is the last message showing they once again settled in the sellers favor when the seller is the one that hacked my Paypal acct. This is the XXXX time after appealing XXXX  times they sent me something telling me this same thing. And to this day every other day I am getting a message from Paypal telling me I need to take care of my negative balance. Well Paypal guess what, PROVE its mine, because it is NOT and you know it!!

Company response to consumer: Closed with non-monetary relief