Consumer complaint received 2023-12-30 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with fraud alerts or security freezes — 
Company: Experian Information Solutions Inc.
State: NJ

Complaint narrative:
Experian XXXX XXXX XXXXXXXX XXXX, TX XXXX Dear sir, I have decided to indicate my frustration over continuous emails from your company office, XXXX and XXXX. An email from the latter is just only once indicating the important information regarding the disputes. The former email address sent 4 times over 5 days. The contents of the former ( XXXX ) are following : -- XX/XX/ ( XXXX ), transfer the balance {$960.00}, which I am not sure where this data, {$960.00}, came from, since I believe myself, I paid off all usage amount of credit cards of mine. Therefore, I tried to check the records, which must be shown in the credit reports of Experian.com. However, I found out the site led me to the offer of upgrade of my account, which I will state later. 

-- XX/XX/ ( XXXXXXXX XXXX ), credit limit offer ( {$14000.00} ) -- XX/XX/ ( XXXXXXXX XXXX ) credit offer -- XXXX ( XXXXXXXX XXXX  ) The title of email said about the dispute resolution. Therefore, I logged in my account ; however, it ended up the same site which I mentioned above. The printout is enclosed with this letter. This asked the upgrade of membership, which I do not know what it is from the beginning. I remember I had some monthly payment for my protection long time ago, which I cancelled. This might be from Experian, most likely. But it already terminated since I do not pay anymore. Anyway, this email offered identity theft insurance by insurance company subsidiaries or affiliates of XXXX XXXX XXXX XXXX XXXX. Therefore, I checked this global company, XXXX XXXX XXXX, and realized this must be XXXX, which offer the security system. I remember the house where I lived more than 20 years ago had the security system, which protected me from the theft. Since I remember there was the attempted robbery, but this practical system worked very well. Once this robbery tried to open window of the kitchen when I was out, the security system worked and the person in charge came to the house, the owner was called and needed to come to the house to meet the police, and, of course, the policemen came to make the report by checking the mess created by me, not robbery. The owner just said it was nice I was out and not hurt by this criminal. The police just told me the robbery left immediately because he was surprised by the huge alarm sound. I miss that system now. Anyway, it might be not from XXXX, but I know XXXX offers the travel insurance world widely. What I want to say is I do not recognize and relate the identity theft insurance which is offered by this email to XXXX which offers the health insurances in XXXX. Especially, this email offer asks {$31.00} including tax monthly. And this XXXX site asks the viewers to provide the credit card information, including card numbers, expiration date, and security code. From all of above-mentioned, I conclude this so-called Experian, XXXX, must be an organization of fraud, because it offers the fraud protection insurance to the victim, who already have the fraud alert due to the identity theft, besides this XXXX in the American site, does not look to offer the identity theft insurance ; even though some insurance company subsidiaries or affiliates of XXXX might offer that kind of insurance. 

Sincerely,

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation