Consumer complaint received 2025-02-20 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Improper use of your report — Reporting company used your report improperly
Company: Maximus Federal Services, Inc.
State: MO

Complaint narrative:
Subject : Urgent Complaint Data Breach, FERPA & Title IV Violations, and Request for Immediate Loan Discharge XXXX XXXX XXXX Account numbers : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Dear, To Whom It May Concern, I am formally submitting this complaint to address a serious violation of my privacy and legal rights due to the unauthorized access and misuse of my educational records, financial aid information, and IRS tax data by the U.S. Department of Education ( DOE ) and the Department of Governmental Entities ( DOGE ). This constitutes a blatant breach of the Family Educational Rights and Privacy Act ( FERPA ) and Title IV regulations, along with severe violations of federal data protection standards. 

I recently became aware that my confidential and legally protected information was accessed and possibly disseminated without my consent. Specifically, this includes : 1. My academic records and personally identifiable information ( PII ). 
2. My Free Application for Federal Student Aid ( FAFSA ) data, including financial aid and loan details. 
3. My IRS tax transcripts, which were retrieved and utilized without proper authorization. 

These actions directly violate my rights under FERPA ( 20 U.S.C. 1232g ; 34 CFR Part 99 ) and Title IV of the Higher Education Act, both of which mandate strict safeguards for student records and financial aid data. The unauthorized access to my IRS tax records further raises alarming concerns about identity theft, fraud, and violations of federal data security policies. 

Given the gravity of this breach and its direct impact on my financial security, I am demanding the following immediate corrective actions : 1. Full discharge and cancellation of my federal student loans due to the breach of my financial aid and tax records, which undermines the integrity and enforceability of my loan agreements. 
2. A formal investigation into this data breach, including a detailed report on how my records were accessed, who was involved, and the justification for this unauthorized access. 
3. A comprehensive disclosure outlining the extent of my data exposure, the measures being taken to prevent future violations, and the accountability of those responsible. 
4. Immediate fraud alerts to all major credit bureaus ( XXXX, XXXX, and XXXX ) to prevent any potential identity theft or unauthorized financial activity stemming from this breach. 

This breach has caused significant distress, financial insecurity, and concern over the misuse of my personal data. If these demands are not addressed within 30 days, I will be compelled to escalate this matter through legal channels, including filing formal complaints with the Federal Trade Commission ( FTC ), the Consumer Financial Protection Bureau ( CFPB ), and pursuing legal action against all responsible entities. 

I expect a written response detailing the actions being taken to address these violations. Please direct all correspondence to the address provided above. 

Thank you for your immediate attention to this critical matter. I look forward to your prompt response and resolution.

Company response to consumer: Closed with explanation