Consumer complaint received 2024-03-05 00:00:00
Product: Debt collection — Medical debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRANSWORLD SYSTEMS INC
State: IN

Complaint narrative:
I received a prescription order from XXXX XXXX, for XXXX sometime in early XX/XX/2023. This prescription was supposed to be free, because I was at the time on XXXX XXXX XXXX XXXX plan, received full extra help on part d from social security, and received Traditional Indiana Medicaid as well as being a qualified Medicare beneficiary, as I am XXXX income on XXXX. XXXX XXXX took {$84.00} out of my checking account using my debit card without my prior knowledge. After contacting XXXX XXXX, on XX/XX/2023, they attempted allegedly to refund the {$84.00} to my checking. Supposedly the credit was declined. As a result of this declined credit, XXXX XXXX mailed me an {$84.00} check. XXXX called and said for me to cash the check, deposit it into my account, then write a check to them for {$84.00}, alleging that I owed them {$84.00}. I refused, and upon receiving the check I destroyed it and did not cash it. Due to not cashing the check and depositing into my account and mailing them a check in that amount, the {$84.00} they owed me turned into them saying I owed them {$84.00}. I did not owe them the {$84.00} they took from my account, so hoe could I owe another {$84.00}. I disputed the debt, and XXXX XXXX alleges I owe the {$84.00}. They then requested to prove I didn't owe them {$84.00}, to fax a bank statement proving there was no proof of anything being attempted to be deposited into my account by XXXX XXXX. I refused, as they said they would back out the claim and re-run it, then take more out of my account again, then credit me back the difference. I told them they were not being faxed a statement and if they took from my account again without my permission, I would take legal action. Since then XXXX XXXX has sent 2 or 3 {$84.00} bills, saying I owe them. I ignored their requests, because attempting to dispute the charge through them directly, they claimed I owe it. I did not receive the {$84.00} credit, which they claim my bank denied, and there is no proof they attempted. That means the check they claim I was to write them one back for {$84.00} in it's place was not owed to them, and in reality to this day they still owe me {$84.00}, and now I am receiving a collections letter from Transworld systems Incorporated, saying I owe this debt. I do not owe this debt, as I had one XXXX XXXX representative confirm the error, which is why I was mailed the {$84.00} check. Because XXXX called and said they made a mistake and I was to cash the check, deposit into my account, then send a check to them from my account in the amount of the check, I suspected it to be a scam. That is why I destroyed the check, did not cash it, and did not send XXXX XXXX a check. I am disputing this {$84.00} bill from XXXX XXXX with this evidence, proving I do not owe XXXX XXXX  {$84.00}, but rather XXXX XXXX still owes me {$84.00} for the original debit from my account for a prescription that should have been fully covered by my insurances. I refuse to pay, communicate with or be contacted by XXXX XXXX, or the collection company until this dispute is investigated and the issue is resolved.

Company response to consumer: Closed with explanation