Consumer complaint received 2026-04-30 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
On XX/XX/XXXX, I filed a billing error / disputed transaction notice with Bank of America in the amount of {$4100.00} against the merchant XXXX XXXX. Bank of America did not forward the dispute notice to the merchant for fourteen ( 14 ) calendar days, until XX/XX/XXXX. The merchant resolved and authorized refund of the disputed amount on XX/XX/XXXX within twenty-four ( 24 ) hours of receiving notice from Bank of America . Despite the merchant 's authorization on XX/XX/XXXX, Bank of America has continued to withhold the disputed funds for an additional thirty-four ( 34 ) days as of the date of this complaint. Total time elapsed since my original dispute filing : forty-nine ( 49 ) days. On XX/XX/XXXX, Bank of America claims representative XXXX XXXX contacted me to inform me that resolution of this matter would require an additional sixty ( 60 ) days extending the dispute to Day 109 or longer, despite the merchant having authorized the refund on Day 15. Following that call, I attempted to reach XXXX XXXX directly and left a voicemail requesting a return call to discuss the extension. As of the filing of this supplemental complaint, no return call has been received. This is consistent with the broader pattern of delayed and inadequate communication that prompted my original CFPB complaint. I previously filed a complaint with the CFPB on this matter. Complaint ID ( s ) XXXX submitted on XX/XX/XXXX The bank 's response to that complaint did not resolve the issue and the funds remain withheld. The " 60 additional days '' timeline communicated by the representative on XX/XX/XXXX is not consistent with timely resolution under Regulation E ( 12 CFR 1005.11 ), which requires investigation completion within ten ( 10 ) business days, extendable to forty-five ( 45 ) calendar days only with provisional credit issued to the consumer 's account. Bank of America has not issued provisional credit to my account. As a result, both my business checking and personal checking remain in a negative status and Bank of America continues to assess overdraft fees on accounts whose negative balance is directly caused by the bank 's continued unlawful withholding of the disputed funds. Under Regulation E 1005.11 ( c ) ( 2 ), Bank of America has no lawful basis to assess fees on the disputed amount during the resolution period. The funds Bank of America continues to withhold are earmarked for time-sensitive XXXX patent filing fees and for registration and operational XXXX costs at the XXXX XXXX XXXX ( XX/XX/XXXX through XX/XX/XXXX, XXXX XXXX XXXX XXXX, Texas ) the singular industry XXXX surface for federally-protected intellectual property addressing well control and wellbore monitoring in oil and gas drilling operations. The conference begins six ( 6 ) days from the date of this complaint. The intellectual property at issue addresses prevention of well control failure events in offshore deepwater drilling the same category of operational failure responsible for the XXXX XXXX XXXX disaster ( eleven fatalities, approximately {$65.00} XXXX in damages and remediation ). Industry-wide non-productive time in oil and gas drilling currently exceeds {$15.00} XXXX annually. The technology is intended to materially reduce both the human cost and the economic cost of these failures. Bank of America 's continued withholding of {$4100.00} funds the merchant authorized for release on XX/XX/XXXX is materially preventing federal patent prosecution and commercial XXXX of this intellectual property in advance of the XX/XX/XXXX through XX/XX/XXXX XXXX window. The consequential damages associated with loss of this filing window and XXXX opportunity are reasonably estimated at orders of magnitude greater than the underlying disputed amount. Beyond the direct account harm, Bank of America 's delay has caused documented business losses. Due to the negative account balance and inability to access disputed funds, I was unable to secure a project opportunity through XXXX XXXX XXXX XXXX XXXX, resulting in {$3600.00} in lost profit. As a XXXXbased commercial construction management firm, my ability to mobilize on time-sensitive opportunities depends on liquid operating capital. Bank of America 's failure to resolve this dispute within a reasonable timeframe directly caused this loss, and continued delay places additional opportunities at risk. Bank of America 's failure to resolve this dispute has caused documented damage to my business credit profile. On XX/XX/XXXX XXXX day before Bank of America representative XXXX XXXX informed me of an additional 60-day extension XXXX XXXX XXXXXXXX issued a " Delinquency Score Worsened '' alert on XXXX XXXX XXXX XXXX XXXX ( screenshot attached ). This represents a direct reversal of the positive credit trajectory my business had been on, with prior XXXX XXXX XXXX alerts in XXXX and XX/XX/XXXX showing improvements to XXXX XXXX, Failure Score, and Delinquency Score. As a commercial construction management firm, my XXXX XXXX XXXX rating is a critical qualification factor for project bidding, vendor terms, client onboarding, and XXXX funding eligibility. This damage is ongoing, will not automatically reverse upon resolution of the dispute, and directly limits my ability to operate and generate revenue. I am requesting CFPB intervention to compel Bank of America to : ( 1 ) Release the disputed amount of {$4100.00} to my account immediately ; ( 2 ) Reverse all overdraft fees assessed on or after XX/XX/XXXX on both my business and personal accounts ; ( 3 ) Provide written explanation for the delay between XX/XX/XXXX and XX/XX/XXXX in forwarding my dispute to the merchant ; ( 4 ) Provide written explanation for the bank 's continued withholding from XX/XX/XXXX ( merchant authorization ) to the present.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief