Consumer complaint received 2025-11-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: SANTANDER HOLDINGS USA, INC.
State: NV

Complaint narrative:
I submitted a written dispute letter to Santander XXXX, XXXX. on XX/XX/XXXX, formally requesting validation and a XXXX XXXX compliance audit of my automobile loan reporting. The letter specifically asked Santander to provide : A copy of the original signed agreement; A complete payment history ; A XXXX XXXX data file extract confirming all credit reporting fields ( Account Status, Date of First Delinquency, Payment Rating, and Current Balance ) were accurate and compliant under XXXX XXXX XXXX standards ; and Verification that the information reported to XXXX XXXX XXXX XXXX was accurate, complete, and verifiable under FCRA 623 ( a ) ( 1 ) ( A ) and FDCPA 809 ( b ). 

In response, Santander provided a letter stating that they do not perform goodwill investigations and would not re-investigate my dispute. They refused to supply validation documentation, a payment history, or evidence that their data reporting is compliant with XXXX XXXX or FCRA accuracy standards This response violates my consumer rights under multiple provisions of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and CFPB Regulation V ( 12 C.F.R. 1022.42 ) : Failure to Reinvestigate Disputed Information Under FCRA 611 ( a ) ( 1 ) ( A ), a furnisher is required to conduct a reasonable reinvestigation when notified of a dispute. Santanders written refusal to perform any investigation ( we do not perform goodwill investigations ) constitutes a willful noncompliance and denial of due process under FCRA 616. 

XXXX XXXX : XXXX XXXX XXXX  XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ) establishes that furnishers must conduct reasonable investigations, not cursory reviews or blanket refusals. 

Violation of FCRA 623 ( a ) ( 1 ) ( A ) Reporting Inaccurate or Unverified Information Santanders continued furnishing of negative payment history and late payment codes to credit bureaus, without validation or proof of accuracy, constitutes inaccurate data furnishing. 

XXXX v. XXXX & XXXX, XXXX XXXX XXXX ( XXXX Cir. XXXX ) held that furnishers are liable for failing to reasonably investigate consumer disputes and correct inaccurate credit reporting. 

Violation of FDCPA XXXX XXXX b ) Failure to Validate Debt While Santander acts as a creditor and lienholder, once they report to consumer agencies and collect on charged-off or delinquent balances, they become a data furnisher subject to FDCPA validation standards. 

By refusing to provide an account ledger, signed contract, or validation documents, Santander failed to comply with the federal requirement to verify debts before further collection or reporting activity. 

XXXX XXXX and CFPB Data Integrity Violations Santanders refusal to produce or certify a XXXX XXXXcompliant data file demonstrates noncompliance with CFPB Regulation V ( 12 C.F.R. 1022.42 ) and CDIA Furnisher Data Accuracy Guidelines, which require accurate and complete data transmission to CRAs. 

XXXX v. XXXX XXXX XXXX. XXXX, XXXX XXXX XXXX. XXXX XXXX ( XXXX XXXX XXXX ) confirms that inaccurate or incomplete reporting constitutes an actionable FCRA violation. 

Predatory Lending & Regulatory History Santander XXXX XXXX has a documented history of predatory auto lending, including the XXXX CFPB and state attorney general settlement for deceptive subprime loan practices and failure to ensure borrowers could repay loans. Their conduct toward me dismissing lawful dispute rights, refusing transparency, and ignoring validation requirements aligns with the same predatory and noncompliant lending behaviors previously cited by regulators. 

Summary of Harm Santanders refusal to validate, investigate, or provide basic account documentation has : Prevented me from verifying the accuracy of their reporting ; Caused ongoing credit damage through unverified late payments ; and Denied me my lawful right to fair and accurate reporting as established under FCRA, FDCPA, and CFPB regulations. 

Requested Resolution I am requesting that the CFPB compel Santander XXXX, XXXX. to : Provide full validation documentation ( signed agreement, payment history, account audit ). 

Conduct a complete reinvestigation in compliance with FCRA 611 ( a ) ( 1 ) ( A ). 

Provide a XXXX XXXX compliance certification of their data furnished to CRAs. 

Cease furnishing unverifiable or inaccurate information to the credit bureaus until validation is completed. 

Remove all unverified late payments or negative reporting from my credit files.

Company response to consumer: Closed with non-monetary relief