Consumer complaint received 2025-04-19 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
On XX/XX/year> my XXXX page was abruptly deactivated supposedly by XXXX. Message claimed I had violated code of conduct and I could request a review, which I did. The online message said this : Important Warning from XXXX : Your XXXX page is scheduled for permanent deletion due to a post that has infringed upon our trademark rights. We have reached this decision after a thorough review and in accordance with our intellectual property protection policies. 
If you believe this to be a misunderstanding, we kindly request you to file a complaint seeking the reinstatement of your page prior to its removal from XXXX. 
Request for XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  We understand that this situation may impact your ongoing business operations. However, please be informed that if we do not receive a complaint from you, our decision will be final. 
Your cooperation and understanding are greatly appreciated. Should you have any inquiries or apprehensions, please feel free to reach out to us. 
Sincerely, XXXX XXXX XXXX I eventually found a toll free number online that claimed to be XXXX XXXX support. XXXX - there is nothing online indicating this is a scam number. When I called, I was connected with someone named XXXX XXXX. He said he would help me reinstate my XXXX page which he said had been hacked. He then asked to allow him to see my desktop so he could begin to ascertain what had happend and if there were any other viruses or malware. He then suggested that I check my bank accounts. When I could see know issues, he said he would email my bank to call me. Then my phone was ringing and showed the toll free number from my bank. I have since learned this is called " spoofing '' - they make it look like it's someone you know. This person was named XXXX XXXX claiming to be from XXXX XXXX XXXXXXXX XXXX XXXX XXXX. He said that some bank in XXXX had initiated a withdrawal of {$46000.00} from two different accounts in my name. He then suggested that I go to the bank and withdraw the funds to prevent them from being taken. The bank was unable to provide the funds that day. XXXX then said there was a " XXXX XXXX ''. I should request a wire transfer for {$29000.00} to be sent to a government account set-up by the FTC. It would be protected and then returned in a couple of days while they spent time researching the IP addresses for the people in XXXX. XXXX repeatedly told me not to contact anyone at the bank because someone on the " inside '' might be involved. I sent the first wire on XX/XX/XXXX. He told me to make-up a story as to why I needed the transfer. I could see the money was deducted from my bank account. Then, a few days later, it reappeared with a notation that said " Pending ''. XXXX explained this was to continue to protect the funds. 

The whole time this going on, XXXX XXXX was communicating with me about my XXXX page which was reinstated a few days after this all started. XXXX claimed they were working on adding security systems to my computer and XXXX account to prevent this from happening again. 

Then, XXXX XXXX said that to protect the rest of my funds, I should do a second wire the same as the first but this one would go to a Chase Bank in XXXX and this would be returned in a few days. On XX/XX/XXXX XXXX XXXX who is with the Fraud Unit at XXXX XXXX contacted me about the address for the account in XXXX. It was then I explained to him and other Fraud Unit employees what had happened and he told me it was a scam. He then attempted to get the second wire transfer of {$25000.00} back from Chase, but other than saying they had contacted the account holder there was nothing more they would do.

Company response to consumer: Closed with explanation