vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: NAVY FEDERAL CREDIT UNION
State: GA

Complaint narrative:
I have repeatedly reported this company for not abiding by 15 USC 6802. They did not provide me the proper disclosures when opening the account. I do not have a contract with them nor have I given them permission to report anything on my consumer report!

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I am writing to formally dispute the inclusion of a late payment on my credit report, as indicated in your recent communication. Upon reviewing my credit report, I was alarmed to discover an entry suggesting that I made a late payment to XXXX XXXX XXXX XXXX in XX/XX/2021. It is crucial to highlight that the account number varies across my credit reports, constituting a violation of the Fair Credit Reporting Act ( FCRA ). 

I assert unequivocally that I have consistently maintained timely payments on all my accounts, including the aforementioned one. There has been no instance of late payment on this account, and I possess evidence, such as bank statements and payment records, to substantiate this claim. 

The presence of this erroneous late payment entry poses a significant threat to my creditworthiness and financial stability. Hence, immediate investigation and resolution of this issue are imperative to uphold the accuracy and integrity of my credit report, in strict adherence to the Fair Credit Reporting Act. 

Consequently, I demand a thorough review of the information concerning XXXX XXXX XXXX XXXX and prompt rectification of any inaccuracies, specifically the removal of the erroneous late payment entry. Failure to address this matter within 10 days may compel me to pursue legal remedies to redress this violation of my rights under the Fair Credit Reporting Act. 

Your prompt attention to this matter is appreciated. I anticipate a timely resolution and written confirmation of the corrective actions taken.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am writing to formally dispute the inclusion of a late payment on my credit report, as indicated in your recent communication. Upon reviewing my credit report, I was alarmed to discover an entry suggesting that I made a late payment to XXXX XXXX XXXX XXXX in XX/XX/2021. It is crucial to highlight that the account number varies across my credit reports, constituting a violation of the Fair Credit Reporting Act ( FCRA ). 

I assert unequivocally that I have consistently maintained timely payments on all my accounts, including the aforementioned one. There has been no instance of late payment on this account, and I possess evidence, such as bank statements and payment records, to substantiate this claim. 

The presence of this erroneous late payment entry poses a significant threat to my creditworthiness and financial stability. Hence, immediate investigation and resolution of this issue are imperative to uphold the accuracy and integrity of my credit report, in strict adherence to the Fair Credit Reporting Act. 

Consequently, I demand a thorough review of the information concerning XXXX XXXX XXXX XXXX and prompt rectification of any inaccuracies, specifically the removal of the erroneous late payment entry. Failure to address this matter within 10 days may compel me to pursue legal remedies to redress this violation of my rights under the Fair Credit Reporting Act. 

Your prompt attention to this matter is appreciated. I anticipate a timely resolution and written confirmation of the corrective actions taken.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with rewards from credit card
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
I have been utilizing both my Verizon credit card and Verizon phone line for years. One of the key benefits of having a Verizon credit card, as advertised, is the seamless transfer of rewards to my Verizon phone line account, allowing me to enjoy additional perks and savings on my telecommunications serivces. However, I have recently noticed that the rewards earned through my Verizon credit card have not been transfering over to my Verizon phone line account as expected. I have {$160.00} in Verizon Dollars available but for some reason my Verizon credit card and Verizon phone line account are not communication with each other. I already made numerous attemps to talk to the Credit card side and Verizon call center. Everytime I call the Verizon call center I get hang ups and same with Commenity bank verizon credit card. I need help, this may not seem like a lot of money to some but with inflation now days, my rewards will really help me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
My personnel information is incorrect.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: Experian Information Solutions Inc.
State: CA

Complaint narrative:
My personnel information is incorrect.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
I have had a credit card open with bank of america for XXXX years. It has been on auto pay from my checking account since day XXXX, and has been paid on time and in full every month for XXXX years. This past year they turned auto pay off without my knowledge or consent making the XX/XX/2024 payment late as well as XXXX 2024. I discovered it mid XXXX and contacted them. It's made my credit score go from XXXX points to XXXX points. I have worked very hard to get my score up to XXXX points. They are refusing to contact the credit reporting companies and change their reporting to them. I have proof it has alway been on auto pay as well as all my statements. I have spent XXXX + hours on the phone with them and XXXX hours in the local bank branch. The can't explain why the auto pay was turned off and said sometime the system will bump you off. They have my phone number, email address and physical home address and never contacted me about turning off auto pay or that the card was not paid and late in payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
I am a victim of identity theft. I am writing to request that you delete the following fraudulent inaccurate information from my credit report. Someone has used my personal information to obtain loans and credit cards. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
There are XXXX collections account on my credit report from accounts that do not belong to me. One of them is from a storage called XXXX XXXX XXXX, and the other one called XXXX XXXX. These accounts were not opened by me and ended up being sent to collections, having a negative impact on my credit.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
CFPB investigate damage to consumers caused by false reporting from credit agencies. 

Forensic evidence being collected All evidence attached 1. XX/XX/XXXX Equifax falsified records damaging credit score from exceptional to very good removing XXXX points with false justification 2. Equifax XXXX statement no recent revolving balance. XX/XX/24 less than 1 month consumer has paid on ontime payments on revolving balance. Evidence proving false reporting 3. Equifax falsely states Few accounts paid ontime. Consumer report shows XXXX accounts ALL paid ontime over 38 years. ZERO delinquency 4. XXXX falsely states no loan information. Consumer has over XXXX prior loans, good finances, paid all loans off over XXXX yrs CFPB needs to investigate credit agency for false reporting. 

see images Equifax reporting is significant differemt then other agencies. 

A consumer with good financial management responsiblility Equifax is damaging my credit with false justification

Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I reviewed my Consumer Reports and noticed that I had one late payment on an account that I was never late for Consuming Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I have never been late on payments for the account : ( DPT ED/XXXX ) : ( XXXX ) Please investigate and provide Proof with statements showing that these payments were late. If proof cant be provided I demand these payments be updated to on time as they should be as I was NEVER late. Thanks

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I received an credit alert from Experian that a hard inquiry was performed by XXXX XXXX XXXX XXXX on or about XX/XX/year>. I inquired about this with XXXX XXXX XXXX XXXX, but to no avail, I received the run around and denials of course. This is now on my credit report and I want it removed. This unauthorized inquiry has lowered my credit score unnecessarily.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Personal information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: LA

Complaint narrative:
Incorrect information on my Credit Report

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: IL

Complaint narrative:
I am requesting the removal of fraudulent inquiries from my credit report due to the unauthorized and unlawful nature of these inquiries. These fraudulent inquiries not only inaccurately reflect my credit history but also pose a significant risk to my financial well-being and reputation. It is imperative to rectify this situation promptly to safeguard my creditworthiness and ensure the integrity of my credit report. Therefore, I seek the removal of these fraudulent inquiries to restore the accuracy and reliability of my credit profile.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: ENCORE CAPITAL GROUP INC.
State: GA

Complaint narrative:
this was not my charge

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
15 usc 186b Clearly states " any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) in accordance with the written instructions of the consumer.

That's aggravated Identity Theft 18 usc 1028A because they have possession of your information and they are also using it without consent from the consumer XXXX/Transunion XXXX XXXX  XXXX XXXXOpen date : XXXX XXXXXXXX XXXX- Open date : XXXX XXXX XXXX- Open date : XXXX XXXX XXXX XXXX XXXX- Open date : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
15 usc 186b Clearly states " any consumer reporting agency may furnish a consumer report under the following circumstances and no other ( 2 ) in accordance with the written instructions of the consumer.

That's aggravated Identity Theft 18 usc 1028A because they have possession of your information and they are also using it without consent from the consumer XXXX/Equifax/XXXX XXXXl XXXX XXXX XXXX XXXX : XXXX XXXXXXXX XXXX- Open date : XXXX XXXX XXXX- Open date : XXXX XXXX XXXX XXXXXXXX XXXX- Open date : XXXX

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
I am a victim of identity theft. I am writing to request that you delete the following fraudulent inaccurate information from my credit report. Someone has used my personal information to obtain loans and credit cards. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: EQUIFAX, INC.
State: NC

Complaint narrative:
I am a victim of identity theft. I am writing to request that you delete the following fraudulent inaccurate information from my credit report. Someone has used my personal information to obtain loans and credit cards. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
During XXXX and XXXX of XXXX, a XXXX  wallet company named XXXX XXXX XXXX XXXX XXXXXXXX based out of XXXX XXXX took out close to {$8000.00} from my Citibank debit card, without my knowledge or consent, I contacted them to let them know about this and to demand that they return my money, they acknowledged that some rogue employees within their organization had in fact committed fraud, but there was nothing they could do about it, they asked that I dispute the transactions with Citibank directly, and they said that when Citibank contacted them about the fraud they would not fight it. I reached out to Citibank with this information and they started an investigation, within days they informed me that their investigation results pointed to the fact that I was responsible for those transactions, they never attempted to get in touch with XXXX XXXX, I asked if I could appeal that decision and they said they'd reinvestigate, a few days later they reached out to me with the same results, I asked for proof that they had spoken with XXXX XXXX, they neve sent any proof, XXXX XXXX told me that no one from Citibank ever got in touch with them, this happened three times, after that I just gave up.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I have had a credit card open with XXXX XXXX XXXX for XXXX years. It has been on auto pay from my checking account since day XXXX, and has been paid on time and in full every month for XXXX years. This past year they turned auto pay off without my knowledge or consent making the XXXX 2024 payment late as well as XXXX 2024. I discovered it mid XXXX and contacted them. It's made my XXXX XXXX go from XXXX points to XXXX points. I have worked very hard to get my score up to XXXX points. They are refusing to contact the credit reporting companies and change their reporting to them. I have proof it has alway been on auto pay as well as all my statements. I have spent XXXX XXXX hours on the phone with them and XXXX hours in the local bank branch. The can't explain why the auto pay was turned off and said sometime the system will bump you off. They have my phone number, email address and physical home address and never contacted me about turning off auto pay or that the card was not paid and late in payment.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-04-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I have had a credit card open with XXXX  XXXX XXXX for XXXX years. It has been on auto pay from my checking account since day XXXX, and has been paid on time and in full every month for XXXX years. This past year they turned auto pay off without my knowledge or consent making the XXXX 2024 payment late as well as XXXX 2024. I discovered it mid XXXX and contacted them. It's made my credit score go from XXXX points to XXXX points. I have worked very hard to get my score up to XXXX points. They are refusing to contact the credit reporting companies and change their reporting to them. I have proof it has alway been on auto pay as well as all my statements. I have spent XXXX XXXX hours on the phone with them and XXXX hours in the local bank branch. The can't explain why the auto pay was turned off and said sometime the system will bump you off. They have my phone number, email address and physical home address and never contacted me about turning off auto pay or that the card was not paid and late in payment.

Company response to consumer: Closed with explanation