Consumer complaint received 2025-12-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Exeter Finance, LLC.
State: IL

Complaint narrative:
CFPB COMPLAINT REQUEST FOR IMMEDIATE DELETION OF INACCURATE REPOSSESSION ACCOUNT ( EXETER FINANCE ) Consumer : XXXX XXXX XXXX XXXX Address : XXXX XXXX  XXXX XXXX, XXXX, IL XXXX Phone : XXXX Email : XXXX SSN : XXXX DOB : XX/XX/XXXX Subject : Exeter Finance Illegal and Inaccurate Auto Loan Reporting ( Repossession/Chargeoff ) I am filing a formal complaint because Exeter Finance is reporting inaccurate, incomplete, unverifiable, and misleading information to XXXX  and XXXX  for an auto loan they are treating as a chargeoff/repossession, despite not providing any documentation to validate the balance, the repossession, or the required legal notices. 

This account is severely harming my credit and violates several sections of the Fair Credit Reporting Act and XXXX XXXX reporting standards. 



Creditor & Account Information Creditor : Exeter Finance Account Number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Date Opened : XX/XX/XXXX Reported Balance : XXXX Status : Closed Derogatory / Chargeoff Date of Last Activity : XX/XX/XXXX Last Payment Reported : XX/XX/XXXX Bureaus Reporting : XXXX XXXX XXXX XXXX : Not reporting 1. Exeter Finance is reporting false and incomplete information The Exeter account is being reported with : A chargeoff status A full contract balance of XXXX still owed No evidence of a vehicle sale or deficiency balance calculation No proof of repossession Missing payment history on TransUnion Conflicting dispute remarks Under FCRA 623 ( a ) ( 1 ) ( A ), furnishers must report accurate and complete information. Exeter is not doing so. 



2. No legally required repossession notices were ever provided To legally report a repossession and deficiency, Exeter must provide : A notice of intent to repossess A notice of sale A post-sale deficiency letter A calculation of the alleged deficiency I never received any of these notices. 

A deficiency balance can not legally be reported without proof of sale and required disclosures. Because Exeter has supplied nothing, the reporting is unverifiable and unlawful. 

This violates : FCRA 609 ( a ) ( 1 ) right to documentation FCRA 611 failure to verify or reinvestigate 3. Exeter failed to respond with proper verification during prior disputes XXXX  shows : Account information disputed by consumer, meets FCRA requirements. 

XXXX  shows : Customer disputed account reported by subscriber. 


However : I never received the contract I never received repossession records I never received itemized deficiency breakdowns I never received billing statements I never received proof of mailed notices A furnisher can not legally certify accuracy without documentation. 



4. Payment history is inconsistent, incomplete, and violates XXXX XXXX standards XXXX  shows late payments and chargeoffs XXXX  shows no payment history at all XXXX  does not report the account This inconsistency violates : FCRA 1681e ( b ) maximum possible accuracy XXXX XXXX Data Field Reporting Requirements A lawful and verified repossession must be reported uniformly, with complete fields. 



5. Exeter is reporting the full balance with no evidence the balance is legally owed Exeter is reporting : Balance : XXXX Past Due : XXXX Chargeoff status If a vehicle was repossessed, the balance must be adjusted to : Proceeds from auction/sale Minus lawful costs Minus insurance recoveries Minus any unearned interest Without documentation, Exeter can not claim this amount is owed. 

This makes the reporting : Misleading Incomplete Legally unverified 6. Law Violations Committed by Exeter Finance FCRA Violations 609 ( a ) ( 1 ) Failure to provide documentation 611 ( a ) Failure to conduct a reasonable reinvestigation 623 ( a ) ( 1 ) ( A ) Furnishing inaccurate information 623 ( b ) Failure to verify information when disputed 1681e ( b ) Failure to maintain reasonable procedures for accuracy XXXX XXXX Violations Missing/contradictory fields Inconsistent reporting across bureaus Lack of proper account coding for repossession Requested Resolution I am respectfully requesting the CFPB to require that Exeter Finance : 1. Immediately DELETE the Exeter Finance account from : XXXX  XXXX  Any bureau the account may later be furnished to 2. Cease reporting any unverified or inaccurate information 3. Provide written confirmation of deletion Exeter has failed to provide : Verification Required repossession notices Auction records A deficiency calculation Accurate payment history Under the FCRA, this account must be removed.

Company response to consumer: Closed with explanation