Consumer complaint received 2025-12-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
-Chase Bank reversed the {$370.00} and took the {$370.00} out of my Chase Checking Account for the Fraud I reported about XXXX aXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. I am very upset about this because the vendor and I have been emailing each other since XX/XX/XXXX - the day of my appt for XXXX XXXX XXXX XXXX the then convinced me to buy another {$370.00} for another XXXX XXXX XXXX XXXX XXXX XXXX XXXX with a total of {$740.00}. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX are scammers. They have you come in for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX purchase another XXXXXXXX XXXX XXXX XXXX XXXXXXXX right then and there at the appt. So I believed them and I did. I got nothing from the XXXX XXXX  who once she received my money sXXXX XXXX XXXX XXXX XXXX XXXX and sushed me out the door telling me that she was done. The appt for getting money out of me and promising me results and how great they are lasted about XXXX minutes. WHen it came time for me actually get tXXXX XXXX XXXX XXXX XXXX XXXXnds at the most. ThXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  I felt used and believe they are very good at scamming people like me out of my money. The girl XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX will definitely make a difference and after XXXX plus days on XX/XX/XXXX I emailed XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX was ripped off. XXXX said she would only refund XXXX of the payments for {$370.00} but not both. I was very upset with her because she admits to there being no difference even with the so called claim of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  SO I complained to XXXX who refunded the XXXX payment that had XXXX payments done and XXXX more to go that were then cancelled and XXXX only provides a credit to the XXXX account. So I have half of the {$370.00} just sitting in my XXXX account. I then called CHase bank to open a fraud report against the XXXX XXXX XXXX XXXX XXXX XXXXr the other {$370.00} which was the second buy on XXXX which the money was taken directly out of my Chase Checking acct. Chase is reverse the {$370.00} and then reversed it again taking the money out of my bank account of XX/XX/XXXX. I am filling this report against Chase bank for taking the money out of my checking account and not doing their investigation correctly. I have proof that thXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  CHase bank should have taken the proof of my photos emailed to XXXX XXXX XXXX XXXX XXXXXXXX and not have taken the money out of my account XXXX. The vendor agreed that there was no difference but would only give me half my money back. That is not an honest way to do business when cleatly the proof pics show no change with the date imprinted on the photos as proof. Why did XXXX only agree ot half? What was she thinking? XXXX thought she was entitled to half my money. What a very weird way for a legitimate business to react. I do not owe XXXX a dime of my money. The XXXX was XXXX XXXX XXXXhey are a scam taking {$740.00} out of my checking via XXXX. XXXX is still investigating the scam and now I have to wait another XXXX o more days and hopefully groupon will give me my money back. I am very upset with Chase and how they handled my claim. They just took the money out of my account with no regard for justice, the law and evidence that I submitted as proof of no XXXXXXXX XXXX XXXX XXXX. I am very upset with Chase. How dare they call me liar and take that money back out of my checking account. I am going to cut my ties with chase bank once this investigation is complete and I get my money back for no service being rendered. I am tired of Chase and their pompous attitude that I am wrong tand they can steel money out of my checking account again. 

ReversaXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation