Consumer complaint received 2025-06-25 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: TRANSWORLD SYSTEMS INC
State: FL

Complaint narrative:
Dear CFPB, This is a formal follow-up regarding my complaint against Transworld Systems Inc. ( TSI ) XXXX XXXX, for violations of the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). My original complaint, filed on the CFPB platform, outlined serious concerns about a false and retaliatory " easy '' collection account related to a representative at TSI who assured me that if I paid a quick settlement amount, my credit report would reflect as Satisfied Paid in Full on my credit report. Hence, I took the settlement offer, understanding that my credit would read " Satisfied Paid in Full. '' TSI has not updated my credit report and has continuously not offered the recordings associated with my call with their representative to confirm what she told me. My credit report states, " Account legally paid in full for less than the full balance. '' This is not what was told to me and confirmed. The representative falsely informed me of how this payment would reflect on my credit report. TSI has refused to correct the error, and their representative lied about the " Satisfied in Full '' .I would like the words " Paid in full '' on my account or have it removed immediately from my credit report. 

In my initial complaint, I requested the recording from FTSI under FDCPA 15 U.S. Code 1692g. In addition, I would like a copy of the original lease agreement detailed, itemized breakdown of charges. Documentation showing I am legally obligated to pay this debt. I am also requesting that under FCRA 1681g and 1681i : The name of the entity that verified the debt, A description of the evidence used to verify it, and any signed agreement between me and Transworld Systems , Inc. to date. 

In response to my initial CFPB complaint, XXXXI stated that the account was placed in a " closed as paid with a discount " to prevent further collection activity and that they intend to cease communication regarding the matter. They also stated they had contacted the credit bureaus, without specifying what was reported or updated. Additionally, they provided a letter to discontinue communication with them and to contact the original creditor from whom they purchased the debt, and in this case would not have any valid reason for speaking with me. The letter did not validate the debt, did not include a copy of the lease agreement, and did not contain an itemized list of charges. It does demonstrate that TSI 's response is an attempt to sidestep their legal obligation to validate this debt and follow through on their confirmed credit report remark under federal law. Simply ceasing communication does not equate to compliance with FDCPA 1692g, nor does it resolve the damage caused by false reporting to credit bureaus. Further, their vague claim about contacting the credit bureaus, without confirming whether the account was deleted or updated, violates transparency requirements under FCRA. I am entitled to know that my credit report is showing accurate and true information ; if not, it should be removed immediately. 

As the consumer, I have a right to know exactly why this account is being reported incorrectly. The absence of this information is concerning and may constitute inaccurate reporting under the Fair Credit Reporting Act ( FCRA ).

Failure to Address Core Concerns of My Complaint : TSI ignored the key aspects of my complaint. They did not provide a legitimate debt validation, they did not explain how this account was verified, and they failed to acknowledge whether they would report accurately or have the debt completely removed from the credit bureaus altogether. 

Ceasing Communication is Not a Resolution : While they state they intend to cease communication regarding the account, that is not a resolution to the actual issue. This appears to be a tactic to avoid addressing their legal responsibility to validate the debt and correct the error on my credit report.

Company response to consumer: Closed with explanation