Consumer complaint received 2024-05-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: U.S. BANCORP
State: NJ

Complaint narrative:
Submitted payment to Elan Financial Services for VISA credit account with XXXX XXXX XXXX  using Elan app for XXXX on XX/XX/year> in amount of {$2100.00}. Prior to submission in app, Payment Date listed in app was XX/XX/year>, appropriately prior to due date of XX/XX/year>. Payment date was then subsequently changed to XX/XX/year> by Elan Financial without my consent or notification. Elan then reported the monthly balance to XXXX on XX/XX/year>, prior to XXXX XXXX date of XX/XX/year>, as not reflecting acceptance of payment amount of {$2100.00}, which then caused a XXXX drop in my credit score from XXXX to XXXX. Had the payment processed properly and had reporting taken place on or after Payment Due date, not before that date, then my credit score would have risen, as the utilization percentage rate for the statement period would have been lowered by the payment made, which itself exceeded the amount of funds borrowed during statement cycle. Upon contacting Elan Financial in good faith for explanation, their customer service agent stated my payment had been entered by me in-app on XX/XX/year> at XXXX, which was " past our cutoff time. '' When asked why, in light of that fact, the app still indicated that the payment date was XX/XX/year> and not XX/XX/year>, agent stated, " Oh wait - you did that payment in the app on XX/XX/year>, not XX/XX/year>, my mistake! '' That conversation was held on a recorded line. This is now yet again another instance of this company doing this to me, reporting before my Payment Due date, reflecting a balance prior to payment, and harming my credit score over this exact issue, yet none of the previous instances of this happening with them and only them, not any other creditor of mine, have ever been to this extent of damage to my personal credit score. Never once have they been polite, apologetic, offered to pull back the report from the bureau and reissue it corrected. It appears at this point to be intentional activity aimed at harming me in particular, and is perhaps a deceptive practice being carried out in order for Elan Financial to evade awarding credit score increases to manage their balance sheet, which is undoubtedly being harmed by their inferior management practices also. If this activity has not been intentional, it is an unacceptable business practice for a company owned by a parent of such magnitude as XXXX XXXX, to be so negligent in handling consumer accounts, always blaming the consumer, never offering a remedy such as re-reporting which other creditors have done, and only ever trying to argue their way out of any accountability whatsoever. Dispute will be filed with XXXX. Please investigate this matter and Elan Financial further, for any pattern of such malfeasance and deception with other consumers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief