Consumer complaint received 2026-02-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: CarMax, Inc.
State: NC

Complaint narrative:
Contract Date : XX/XX/XXXX Vehicle : XXXX XXXX XXXX Date : XX/XX/XXXX CarMax Auto Finance Attn : Credit Reporting / Account Management Department Re : Formal Request for Co-Signer Release, Goodwill Consideration, and Compliance with the Fair Credit Reporting Act To Whom It May Concern : I am writing regarding the above-referenced retail installment contract dated XX/XX/XXXX, for a XXXX XXXX XXXX , on which I am listed as a co-signer. This correspondence constitutes a formal written request for ( 1 ) a co-signer release review and ( 2 ) confirmation that all credit reporting related to this account complies fully with the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. As a co-signer, I am requesting that CarMax Auto Finance evaluate and provide written disclosure of any available co-signer release option, assumption process, refinance requirement, or contractual pathway that would allow removal of my legal and credit reporting liability from this account. If a co-signer release program exists, please provide all eligibility requirements in writing. Under the FCRA, you are required to furnish information that is complete and accurate. Specifically : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) prohibits furnishing information that is known or reasonably believed to be inaccurate. 15 U.S.C. 1681s-2 ( a ) ( 2 ) requires prompt correction and updating of information that is determined to be incomplete or inaccurate. 15 U.S.C. 1681s-2 ( b ) requires a reasonable investigation upon notice of dispute. 15 U.S.C. 1681e ( b ) requires maximum possible accuracy in reporting. 15 U.S.C. 1681i mandates reinvestigation of disputed information. 15 U.S.C. 1681c requires proper reporting timeframes and accuracy standards. If this account continues to report on my consumer credit file, I request written verification that : The account is being reported with complete accuracy as to my legal capacity ( co-signer/guarantor ). The balance, payment status, and historical reporting are fully verified and documented. All data furnished to consumer reporting agencies reflects maximum possible accuracy as required by federal law. If the primary borrower qualifies independently for the loan at this time, I am requesting that you exercise goodwill discretion and release me from further liability. Continued reporting of this obligation materially impacts my credit profile and financial standing. As a co-signer, I did not retain ownership interest in the vehicle, and I am seeking equitable consideration for release. If no co-signer release option exists, please provide : A copy of the original signed retail installment contract showing my obligation. Written confirmation of whether the contract permits assumption or refinance for removal. A complete account ledger from origination to present. Documentation identifying the owner of the debt and servicing entity. This request is made in good faith and with the expectation of full compliance with federal credit reporting standards. Failure to ensure accurate reporting or to conduct a reasonable investigation upon dispute may constitute violations of 15 U.S.C. 1681n and 1681o, which provide for civil liability for willful or negligent noncompliance. Please respond in writing within XXXX days of receipt of this correspondence. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation