Consumer complaint received 2025-09-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: U.S. BANCORP
State: NM

Complaint narrative:
On XX/XX/year>2025 I received a phone call from my bank US Bank. The phone number was the same phone number as in my contact information for US Bank. They had sent a text, then called after sending me a text stating that my account was hacked from someone n Utah. A woman from The US Bank fraud department asked all the information US bank usually asked me when I have called in the past to their customer service line and the woman from US Bank started informing me. I needed to make withdrawals {$1000.00} at a time and put it in another account in order to show that I was the person making the withdrawals not the hacker in Utah, since this had never happened to me before and since this person that called me knew exactly how much money was in my account and calling from the said Bank phone number I proceeded to folllow her instructions. She told me they were going to start investigating and that my money tat was transferred would be ccesable within two days. I called back US about an hour later after feeling uneasy about this last phone call, I called the same number back, which is US Banks number and someone told me to go to the branch the next day and that the branch would handle it. I subsequently found out that about two months before this happened to me, U.S. Bancorp had a data breach where their customer information was made accessible to hackers. I never received any warning from any emails that alerted me to this fact, I never gave the hacker my Social Security number, but they did know all my account information. Therefore, a fraud investigation was started with US Bank and after about two months, they decided that it was not their fault. It was my fault. They had given me a provisional credit when this first happened because this hacking scheme wiped out my savings account, after the provisional credit I then took the money out of my savings account because it was all the money I had. Mainly because I could not trust going forward that my banking information was safe at US Bank.I then sent a letter on XX/XX/year>2025 to the U.S. Bank fraud department asking that the case be reopened due to the fact that there was a data breach and because their customers were not informed about this issue. I was not on the alerted of the data breach to be aware that my banning information had been hacked. that this was a possibility. Also, this was a U.S. Bank I had talked to a representative from fraud department right after this happened to me on XX/XX/XXXX, & was told I was fourth customer that is had happened to in just a few days.I believe this happened to many customers and that US Bank should be liable for not instructing their customers to be aware that this personal banking information was breached and not expect the provisional credit they had previously given me to be returned.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation