Consumer complaint received 2024-12-28 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
State: TX

Complaint narrative:
XX/XX/year> - I visited XXXX XXXX  and requested copies of any pictures of the damages to the unit, they were charging me for repairs. Assistant Property Manager XXXX XXXX stated that she did not see any photos uploaded to my account and she would need to speak with her Manager to see if they were withe they Property Management Co. XXXX. 

XX/XX/year> - I received and email from XXXX XXXX a final billing statement and was advised to call XXXX XXXX  accounts receivable department, who could provide me with invoices and pictures of the damage. 

XX/XX/scrub>XXXX XXXX XXXX - I called XXXX XXXX  Department spoke with CSR XXXX she informed me that I needed to contact Genesis Credit Management as they now own the debt. I explained that I was advised that they would be able to provide me with the pictures or invoices. XXXX XXXX stated that they would not be able to adhere to my request and I needed to contact Genesis. 

XX/XX/scrub>XXXX XXXX XXXX  - I called Genesis Credit Management I spoke to CSR XXXX , during our conversation I requested to be sent all pictures and invoices for the damages I was being accused and charges for to the unit at the XXXX XXXX XXXX XXXX XXXX advised me to email XXXX to make such request and to send over my proof to dispute the charges. 

XX/XX/scrub>XXXX XXXX XXXX - I made a final attempt to obtain any documents from the XXXX XXXX I requested all work orders completed on the unit. I was emailed by XXXX XXXX the work orders I submitted via the old portal. 

XX/XX/year> - I sent an email to XXXX - XXXX, requesting the pictures or invoices proving I am responsible for the damages and charges accumulated by XXXX XXXX XXXX XXXX XXXX. 

XX/XX/year> - I contacted Genesis Credit Management I spoke with XXXX XXXX XXXX XXXX who both repeatedly insisted that I was responsible for the damages and that the debt was validated by the property management company has no pictures or proof to show that the carpet was damaged beyond cleaning and according to Texas Statue Property Code Sec. 92.001 ( 4 ) " Normal wear and tear '' means deterioration that results from the intended use of a dwelling, including, for the purposes of Subchapters B and D, breakage or malfunction due to age or deteriorated condition, but the term does not include deterioration that results from negligence, carelessness, accident, or abuse of the premises, equipment, or chattels by the tenant, by a member of the tenant 's household, or by a guest or invitee of the tenant. I explained to them both that XXXX XXXX  were charging me for the carpet for the entire unit which is not lawful. The life expectancy on a new carpet is 5 years and they can only charge me for the years left on that expectancy. I lived at the XXXX XXXX for 3 years so there is no way I should be charged the amount of XXXX. I was told to refer to my lease that is the proof they needed to hold me responsible for the debt. 

XX/XX/year> - I sent a Validation of debt letter to Genesis. 
I received a Letter from Columbia Debt Recovery LLC DBA Genesis the letter is addressed to the wrong person, enclosed was a Validation of letter w/ XXXX listed as the original creditor, also enclosed was an expired lease agreement.

Company response to consumer: Closed with explanation