Consumer complaint received 2025-11-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
We sold our home in XXXX on XX/XX/XXXX. At the closing, our attorney XXXX XXXX, received the checks for the proceeds drawn on Attorney XXXX XXXX XXXX account at XXXX XXXX Bank. There were XXXX checks in the same amount, {$160000.00}, to be deposited in XXXX separate checking accounts. Attorney XXXX took the checks to Chase bank and deposited the checks. The teller told him there would be a hold on the checks until XXXX. Attorney XXXX said he was surprised by that. He had never been told it would take that long to clear an attorneys XXXX  check. 
On XX/XX/XXXX, I emailed a representative at XXXX XXXX Chase to see what he could do about the holds. Within hours the hold had been removed from XXXX of the checks but not the other. 
On XX/XX/XXXX, we visited a Chase bank to inquire about the hold and they gave us the number for the Hold Department. We phoned there and the initial customer service rep told us there was nothing that could be done about the hold. We asked for a XXXX and explained the situation to the XXXX. He phoned XXXX XXXX XXXX  to inquire as to the status of the check which XXXX still had on hold. They refused to verify that particular check had cleared the account but would tell him that there were sufficient funds in the account for a check that size, {$160000.00}, to clear. Based on that information, that XXXX put in a request to clear the hold. We were told it would take up to an hour for the hold to clear and we went home. In the meantime, Attorney XXXX reached out to Attorney XXXX to see if the checks had cleared his account and he confirmed the checks had cleared XXXX days earlier on XX/XX/XXXX. 
XXXX hours later, the hold still had not been released. We phoned the Hold Department again and were told that the request to release the hold had been denied by the back office. We asked for a XXXX and he told us that the request was denied because XXXX XXXX would not confirm that the specific check in question had cleared the account, only that there were sufficient funds to cover the check. That was, of course, irrelevant at that point because Attorney XXXX had confirmed that the funds had been deducted from the account XXXX days earlier on the XXXX. 
When we asked if Chase had received the funds because we knew that they had cleared Attorney XXXX account XXXX days before, the Chase XXXX was evasive. He would only say that they would not take the hold off the funds until XX/XX/XXXX unless XXXX XXXX would confirm that specific check had cleared the account. 
One might ask if Chase had called XXXX about the check on which they did clear the hold. It makes no sense that XXXX check had cleared and they released the hold and XXXX check did not. 
So here we are, in limbo needing to pay contractors, buy furnishings etc for our new home and we can not move forward until XX/XX/XXXX because of this seeming arbitrary internal policy of Chase and lack of cooperation by XXXX XXXX. 

As of this morning, XX/XX/XXXX, when we log on to the account at Chase. We see a note stating the check is on hold until XX/XX/XXXX, ( XXXX  days! ). If the checks cleared Attorney XXXX XXXX account at XXXX XXXX on XX/XX/XXXX and Chase has not yet collected the money from the paying bank, where IS the money? :

Company response to consumer: Closed with explanation