Consumer complaint received 2026-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Case XXXX XXXX To Whom It May Concern, I am submitting this complaint regarding the closure of my merchant account and the restriction placed on my business checking account by JPMorgan Chase Bank , N.A., along with the 180-day hold placed on my funds. I am requesting immediate resolution of this matter and access to my money without further delay. I operate a legitimate clothing business, XXXX XXXX XXXX, where all transactions are conducted face-to-face using card-present methods, meaning customers pay by tap or swipe only. I do not process online transactions, I do not manually enter card information, and all customers have already received their merchandise in person at the time of purchase. There are no pending orders, no shipping obligations, and no outstanding services owed to any customer. At this time, I have approximately {$3800.00} in merchant funds on hold and {$4300.00} restricted in my business checking account, which includes {$3600.00} in actual cash deposits made in XXXX from my legitimate business activity. Despite this being my own earned money, I have been told that these funds may be held for up to 180 days, and I have not been provided with any clear or specific explanation as to why my accounts were closed or why such an extended hold is being applied. This situation is causing serious financial hardship for me and my family. This business is my primary source of income, and without access to my funds, I am unable to operate. I do not have money to purchase new inventory, which is stopping me from continuing my business. My business expenses are now backed up, including rent and vehicle insurance, and I am unable to keep up with my basic financial responsibilities. I am a XXXX of a XXXX XXXX, and this income is what I rely on to take care of my household, including food, housing, and essential daily needs. Being denied access to my own money has placed me in a very stressful and unstable situation, and I am struggling to maintain my business and support my family. All of my customers have already received their merchandise face-to-face, so I do not understand why I am now being forced to wait months to receive money that has already been earned through completed transactions. Given that all transactions were conducted in person using card-present methods, the risk of chargebacks is significantly lower, and there is no reasonable justification for holding my funds for such an extended period of time. Additionally, Chase has already deducted transaction fees from my account and I have paid for merchant processing equipment out of my own money. I fulfilled my obligations as a business owner, yet I am now being denied access to my funds, which is extremely unfair. I even went into a Chase branch and spoke with a senior banker, explained my entire situation, and was told that they understood my concern and that the situation seemed unfair, but they did not have the authority to assist me further. I have attempted to resolve this issue directly with JPMorgan Chase Bank , N.A . but have not been provided with a clear explanation or a reasonable resolution. I am requesting that the bank : Immediately release all of my funds or issue a check for the full remaining balance Provide a clear explanation for the account closures and fund restrictions Provide a specific and accurate timeline for when my funds will be released I am willing to cooperate and provide any documentation necessary to verify my business activity and resolve this matter. I am simply trying to run my business honestly and take care of my family, and I am requesting fair treatment and timely access to my money. I need this resolved immediately.

Company response to consumer: Closed with explanation