Consumer complaint received 2016-05-03 00:00:00
Product: Mortgage — Conventional fixed mortgage
Issue: Settlement process and costs — 
Company: PNC Bank N.A.
State: IN

Complaint narrative:
XXXX/XXXX/XXXX our names are XXXX & XXXX. we have a current loan w/pnc bank. acct # XXXX this home is for sale but has not been sold. we have never defaulted, filed bankruptcy, we are not co-on anyone else s loan. XXXX credit is XXXXplus, mine XXXXplus, ss # *********** and XXXX is XXXX. we are trying to buy a house at XXXX XXXX XXXX, XXXX ind. our current home is XXXX XXXX, ind. our mortgae guy is XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX ind XXXX locator # XXXX. # XXXX, XXXX, fax XXXX XXXXXXXXXXXX. bosses are : XXXX & XXXX. XXXXXXXXXXXX. XXXXXXXXXXXX. 
we have bent over backwards getting this guy the financial info. he needs to process the loan, however he is requesting unnecessary stuff & wanting personnal stuff which is not a requirement. our current loan is in good standing, yet he is going to require we sign a ss # verification form when pnc within their records for our current loan shows all that info., i myself over the last 3 months have used our SS # thru the pnc employees to pull up that info. & see it on the computer screens & verified it. but, XXXX is incessantly wanting us to sign that XXXX verification form. besides this : he wants us to sign a bunch of forms that do n't even have the pnc logo on them so when i 've ask him to stamp these forms with an official pnc stamp. he claims he ca n't he 'd be altering them. he wants us to sign a form denoting counseling for the XXXX of us but it does n't say mortgage counseling in the captain, just counseling which bothers me & he wo n't correct it or find another form. he has said i ca n't be a co-borrower without doing as he says when it comes to forms i say are illegal & i have contacted XXXX XXXX but not his other boss. stu got a raise from his employer & we faxed him the raise form. but, " now '' he wants & wants personnel info. 
plus, he wants us to sign a form releasing our XXXX & XXXX incomes taxes when we have already given him our XXXX & XXXX. ( i say he is trying to find something to invalidate my current co-borrower -ownership status on our 1st mortgage for some reason & not telling me that 's what he is doing which i saw is illegal. i do n't want to give away my ownership or profits from the 1st house which is XXXX ind XXXX i have pd into this house with ss benefits. or to the new house. i have every right to ownership of these houses & i object to be fraudulently tricked into giving up my rights to them by anyone. ) as i stated before pnc already has our info from the XXXX mortgage, our SS # have been verified for XXXX yrs & i can guarantee we would have corrected them if they were wrong by now. ca n't we just 'bypass '' some of these forms. does n't the federal government have a form we can sign or XXXX a mortgage guy can sign to eliminate most of the XXXX plus forms XXXX wants us to sign? this whole way of loan processing for a client who is established with a bank or mortgage co. & treated this way is criminal, i am very upset about having to sign for docs. pnc already has on file that are valid, current, up to date from our XXXX mortgage which XXXX & any underwriter can see. the only thing that has changed after XXXX is our financial situation & we 've already given XXXX all we have but we do n't have to give him personnel info which is what he is trying to do. 
sincerely XXXX XXXX, XXXX XXXX, ind XXXX XXXX

Company response to consumer: Closed with explanation