Consumer complaint received 2026-07-07 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
The morning of XX/XX/XXXX, while I was busy at work I received this message XXXX XXXX XXXX XXXX : Did you just try to charge {$7000.00} USD on card # XXXX at XXXX XXXX? XXXX if yes, or XXXX to call XXXX. STOP to opt out. I received a call from a XXXX XXXX ( XXXX XXXX, Badge Number XXXX ), who stated a new card had to be sent and had to connect me directly to Wells Fargo FDIC Associate. I also received an email from Member FDIC, XXXX with the associates name XXXX XXXX # XXXX who stated my account was at risk because someone with an XXXX XXXX in XXXX was attempting to withdraw $ XXXX from my account. She stated that {$6000.00} had to be wired to a secure account, but when I never got any form of confirmation email I asked questions and received rebuttals. At this point I hung up the phone as she was trying to get me to XXXX XXXX my remaining $ XXXX. I looked online, called my bank ( Wells Fargo ), and explained the fraud ( {$6000.00} Wire Fraud, {$6000.00} sent and {$25.00} fee ). When I spoke to a friend ( XXXX XXXX ) he also gave me the name of this service so I could also report it to the authorities. I reported all previously information to the FBI, with the most recent submission pasted in parenthesis ( Submission ID : XXXX ; Date Filed : XX/XX/XXXX XXXXXXXX XXXX XXXX ). If needed, I can provide said submission in XXXX Format. Initially, Wells Fargo created a Case Number for me with the Wire Team Investigations/Operations : XXXX on XX/XX/XXXX. I was told that the case was being worked on, and that I had to call back ( XXXX XXXX XXXX : XXXX ) to receive an update on the case. I called every business day following, and XX/XX/XXXX I was told that my wired funds were going to another Wells Fargo Account, and that they were " working on it at the moment to receive debit authorization, but we've put a block on the account. '' I kept calling each business day, where I received the same information and no new updates. However, on XX/XX/XXXX, I was given a new claim number ( XXXX ) and the Phone Number for the Wells Fargo Fraud Department ( XXXX ), where they stated the claim was closed on XX/XX/XXXX. However, I asked how that could be the case if I've been calling Wells Fargo every single business day, including and past the XX/XX/XXXX date, and all I was told was that they were " awaiting debit authorization. '' Furthermore, I never received any physical letter stating the case was formally closed ( I was told a letter was sent in the mail, and they could not send me an email with said information ). I was told another letter would be sent to my address on file. Following further waiting with no change in results, I made an official police report as well ( so I could have it on hand and include in this XXXX Report ) on Tuesday XX/XX/XXXX at XXXXXXXX XXXX with the XXXX Police Department XXXX Case Number : XXXX ; I was not able to receive a copy of the case report as " it is still an active case '' ), who are still actively working on the case. By XX/XX/XXXX, I called Wells Fargo again, as I had yet to receive the letter they told me would be sent by mail, and I was told the " letter was sent back '', but not told why it was sent back, as I did not send it back. I was also told the case was closed XX/XX/XXXX, which I pointed out made no sense, considering my previous call history since XX/XX/XXXX ( which I was told they could see on call logs ), and I was never told it was closed on that date, as well as having already been previously told that the case was closed XX/XX/XXXX. I was then told that I could go into a physical Wells Fargo Branch and have an Employee print out the letter for me. At this point I had already decided to close my accounts with Wells Fargo due to gross negligence with handling my case, as well as Wells Fargo not providing documentation for my case when I've asked multiple times, a lack of provisional credit while the claim was being evaluated as required under 12 CFR 1005.11, and lack of full reconsideration of my claim. On XX/XX/XXXX I went into the bank as instructed ; however, the associate personal banker ( XXXX XXXX ; XXXX XXXX XXXXXXXX XXXX XXXXXXXX, WA XXXX ), was not able to get any clearance to print said letter, and was instructed that the information I received about printing the letter was incorrect or fraudulent. He added more notes to the system, and put in another request for me to receive the letter by mail. At this point I closed my accounts with Wells Fargo as I could no longer trust them with my funds. Lastly, by today XX/XX/XXXX, I still have yet to receive said letter in the mail, and when I attempted to call this morning, I was just left in prolong ( over XXXX min ) waiting period. In conclusion, my {$6000.00} Wire Fraud Claim was denied by Wells Fargo, I never received the Resolution Letter which explains why it was denied, and I never received the chance to have it re-evaluated. Please contact me if any extra information is needed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation