Consumer complaint received 2025-03-09 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Information is incorrect
Company: HireRight Solutions, Inc.
State: GA

Complaint narrative:
Your Information : Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone Number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Nature of Complaint : I am filing this complaint against HireRight, LLC for willful and repeated violations of the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ) in relation to my XXXX XXXX XXXX XXXX XXXX 

In XXXX, I filed a dispute with HireRight regarding false and defamatory information placed on my XXXX report by my former employer, XXXX XXXX XXXX. The false information includes : Reason for XXXX XXXX XXXX 
Work Record Violation : Unauthorized Use of Company Funds. 

The information is completely false, defamatory, and unverifiable. I submitted a formal dispute in XXXX XXXX XXXX XXXX XXXX XXXX requesting an investigation and removal of the false information. However, HireRight failed to provide me with any documented proof from XXXX XXXX substantiating the claim. Instead, they closed my dispute without conducting a proper reinvestigation. 



Violation # 1 : Refusal to Conduct a Reinvestigation ( FCRA, 1681i ( a ) ( 1 ) ( A ) ) Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), a consumer has the legal right to request a reinvestigation of any inaccurate, incomplete, or unverifiable information. HireRight has refused to conduct a reinvestigation and instead falsely claimed my dispute was frivolous. However : I provided a clear and documented dispute. 
I requested verifiable proof from XXXX XXXX. 
HireRight refused to provide any documentation proving the validity of the claims. 

By law, if HireRight can not validate the claim, they are required to remove it. They failed to do so, making them non-compliant. 



Violation # 2 : Blocking My Right to Dispute ( FCRA 1681i ( a ) ( 3 ) ( A ) ) HireRight falsely claimed that because I had previously disputed the claim in XXXX, I was barred from disputing it again. However, under FCRA 1681i ( a ) ( 3 ) ( A ) : A consumer is not limited to one dispute.

If new information arises or the false information continues to cause damage, a consumer has the right to request another investigation. 

HireRights refusal to reinvestigate my dispute is a direct violation of federal law.

Violation # 3 : Failure to Provide Supporting Documentation ( FCRA 1681i ( a ) ( 6 ) ( B ) ( iii ) ) In 2022, when I filed my initial dispute, I specifically requested that HireRight : Provide me with a copy of any documentation provided by XXXX XXXX that supported their claim. 
Verify the legitimacy of the Unauthorized Use of Company Funds accusation. 

HireRight has never provided me with any supporting documentation proving XXXX  claim. Under the FCRA, if the furnisher ( XXXX XXXX ) can not provide verifiable proof, the information must be removed. 

HireRights failure to furnish supporting documentation violates 1681i ( a ) ( 6 ) ( B ) ( iii ).

Violation # 4 : Continuous Stalling Tactics and Bad Faith Communication ( continued ) Since reopening my dispute in XXXX, HireRight has : Sent me contradictory responses from multiple different agents, each claiming they could not investigate my dispute due to an unregistered email address, despite having my XXXX XXXX  and dispute case number. 
Delayed processing my dispute by insisting I provide an email from XXXX that I no longer have access to, despite my clear request to dispute my report under my legal rights. 
Refused to conduct a reinvestigation despite having no proof from XXXX XXXX to validate the claim. 
Sent circular communication with the sole intent of preventing my dispute from progressing. 
Intentionally created procedural roadblocks ( such as requiring a past email or phone verification ) that are irrelevant to the core issue the false information provided by XXXX XXXX. 

This behavior directly violates 15 U.S.C. 1681s-2 ( a ) ( 3 ), which requires consumer reporting agencies like HireRight to operate in good faith, investigate disputes, and refrain from suppressing valid claims. 



Violation # 5 : Defamation of Character and Loss of Employment Opportunities As a result of HireRights negligence and willful failure to investigate, I have experienced : Complete job loss since XXXX as no trucking company will hire me due to the false Unauthorized Use of Company Funds claim. 
Financial hardship and inability to support myself and my family. 
Ongoing mental and emotional distress as I have been blackballed from the trucking industry despite having done nothing wrong. 
I never misused company funds and that XXXX XXXX consistently failed to provide me with freight loads, resulting in their own financial mismanagement. However, XXXX XXXX retaliated against me by falsely accusing me of Unauthorized Use of Company Funds, which HireRight intentionally failed to verify. 

This false reporting has caused direct and irreparable financial harm. 



Why HireRights Actions Are Malicious and Illegal HireRight has a fiduciary duty under the FCRA 1681i to investigate all disputes in good faith and remove unverifiable information. 
HireRight has refused to investigate despite failing to produce any verifiable proof of XXXX XXXX claim. 
HireRight has deliberately stalled my dispute by introducing unrelated technicalities ( email verification, phone calls, etc. ) to avoid addressing the core issue. 
HireRight has knowingly allowed defamatory information to remain on my XXXX XXXX, causing ongoing financial hardship. 

This conduct constitutes a clear and willful violation of the Fair Credit Reporting Act, as well as negligent defamation resulting in substantial financial and employment harm. 



What I Am Demanding Under This Complaint Pursuant to the Fair Credit Reporting Act and my consumer rights, I am demanding the following : 1. Immediate reinvestigation of my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 
2. Removal of all defamatory and unverifiable information provided by XXXX XXXX, including : Reason for Leaving : Discharged. 
Work Record Violation : Unauthorized Use of Company Funds.

3. Written confirmation within 5 business days that the inaccurate information has been permanently removed from my XXXXXXXX XXXX 
4. A full written disclosure of any documentation XXXX XXXX provided to HireRight to substantiate their claim. If no documentation exists, the information must be removed immediately. 
XXXX. Compensation for damages resulting from loss of employment, defamation, and emotional distress. 



Request for Investigation and Federal Oversight I am formally requesting that the Consumer Financial Protection Bureau ( CFPB ) : Launch a full-scale investigation into HireRight, LLC for repeated violations of the Fair Credit Reporting Act ( FCRA ). 
Impose financial penalties on HireRight for failure to comply with FCRA reinvestigation requirements. 
Refer this case to the Federal Trade Commission ( FTC ) for potential criminal liability, as HireRights refusal to investigate has caused measurable financial harm to me. 



Supporting Documentation I am prepared to provide : A copy of my XXXXXXXX XXXX 
Copies of email correspondence with HireRight. 
Proof of my loss of employment directly related to the false claim.

A written affidavit attesting to the harm caused by HireRights negligence. 



Legal Consequences if This Is Not Resolved If HireRight fails to comply within 30 days of this formal complaint, I will immediately : 1. File a civil lawsuit in small claims court under FCRA 1681n for willful non-compliance and defamation. 
2. Pursue damages totaling {$75000.00} for lost wages, emotional distress, and damage to my professional reputation. 
3. Request that XXXX XXXX be legally compelled to produce any documentation they provided to HireRight ( if any exists ). 



Final Warning This complaint serves as formal notice under 15 U.S.C. 1681 that I will no longer tolerate HireRights blatant disregard for the law. 
If my XXXX report is not corrected within 30 days, I will file a federal lawsuit for non-compliance and financial damages. 
Additionally, I will pursue XXXX XXXX for defamation and wrongful termination based on false reporting. 

I look forward to receiving written confirmation of the resolution within 30 days of this filing. Send to both addresses listed as well as to the email provided. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation