Consumer complaint received 2025-12-09 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Managing the loan or lease — Problem with additional products or services purchased with the loan
Company: Stellantis Financial Services US Corp.
State: FL

Complaint narrative:
Formal Complaint - Unsafe Leased Vehicle & Loss of Use ( Stellantis Financial Services ) I am submitting a formal complaint regarding Stellantis Financial Services and the handling of my leased XXXX XXXXXXXX XXXX XXXX, which is currently unsafe and unusable due to two active safety recalls ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), both of which have no remedy available. 

XXXX instructed me not to park the vehicle near homes or structures and not to use the hybrid system due to potential fire risk. These restrictions constitute a complete loss of use of the leased collateral. 

Despite this, Stellantis Financial Serviceswho is the titled owner and lessor of the vehiclehas repeatedly refused to provide any assistance or escalation. Their representative and manager provided misleading information, denied responsibility, and misrepresented contractual obligations.

I am requesting CFPB review and intervention to address : Loss of use of leased collateral Unsafe vehicle with no available remedy Lessor refusing to act or escalate Misrepresentation of contractual obligations Mishandling of a documented safety complaint False statements by the assigned manager Denial of supervisor-level escalation Misrepresentation of corporate affiliation ( claiming Stellantis Financial is not part of XXXXStellantis ) Failure to follow OEM instructions directing all lease concerns to Stellantis Financial Improper redirectionbeing pushed in circles between recall, customer care, FCA, and leasing Failure to provide any compliant resolution channel for a safety-related financial impact A detailed timeline demonstrates this pattern : I received a recall notice stating there is no remedy available. 

Stellantis Financial Services repeatedly transferred me to the recall department.

The recall department and FCA both confirmed they can not handle lease matters and redirected me back to Stellantis Financial.

A Stellantis Financial Services manager ( XXXX XXXX refused to acknowledge responsibility, denied escalation, falsely stated no executive team exists, and incorrectly claimed recalls do not qualify for any lease relief.

She also stated I would owe the full lease even in a total loss, which is directly contradicted by the lease contract. 

XXXX XXXX XXXX confirmed in writing that only Stellantis Financial Services can process lease matters, contradicting what the manager told me.

These facts show a clear pattern of : Failure to act on a safety hazard Providing materially incorrect information Improperly refusing escalation Avoiding responsibility despite being the only authorized leasing entity Refusing to provide any solution for a vehicle that is unsafe and unusable Stellantis Financial Services is the lessor and legal owner of the vehicle. As such, they have responsibility for addressing the financial impact when the collateral becomes unsafe and unusable. The OEM has stated repeatedly that they can not assist with lease-related matters.

I am requesting CFPB intervention to : Evaluate Stellantis Financial Services refusal to escalate or provide assistance.

Review the misrepresentations made by their manager. 

Require them to provide a fair and safe resolution, which may include : Replacement vehicle Goodwill termination Or another remedy appropriate for a vehicle that can not be safely used or stored Thank you for your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation