Consumer complaint received 2024-08-03 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Chime Financial Inc
State: CA

Complaint narrative:
I received your status and I disagree with company responds because I sent them a letter from the XXXX XXXX XXXX and Chime Bank still refuse to pay my back into my account and not only that they have opened an account in my name with XXXX XXXX company without my permission and claim to have sent money to this company from credit builder but when I called XXXX XXXX company they informed me that they have never received no money from My chime Bank on no credit builder account and that a smart money account was created but no money have ever been deposited into but Chime Bank continuous to take money from my Social security check that be deposited into this company Chime Bank just took {$280.00} from me and other money what happened to it? I never spent a dime of it I withdraw my money out at the ATM and pay my own bills in cash but by me waiting on the to do their job and prolonging the dispute process claiming it's under investigation which I deep down in my heart think it's false because both companies are in XXXX XXXX and I talked to the rental car company they sent me a letter to provide two chime Bank and they not even taking that in consideration that all this was problems with activity now my license all my water is off my phone 's going to be off tomorrow I have lost {$290.00} in food due to my life being off because of this matter and now you they don't took {$280.00} for me on the XXXX of XXXX XXXX for what a credibility that I closed out XX/XX/XXXX because of Frozen activity from their Bank this is going on too far with time constantly taking money for me and not trying to replace it or allowing other customers to take money for me and don't want to replace it or -- -- -- -- -- -- -- - Forwarded Message -- -- -- -- -- -- -- - From : XXXX XXXX XXXX [ XXXX ] Sent : XX/XX/year>, XXXX XXXX  To : XXXX Subject : Your call with XXXX on XXXX - XXXX Dear XXXX XXXX, I hope this email finds you well.

I'm writing this email to inform that your information is not in our system, now in the event that there are any fraudulent transactions made from your card please reach out to your financial institution to reverse the charges. 

If you have any questions or concerns, please don't hesitate to get in touch with us. 

Kind regards, XXXX XXXX XXXX XXXX 
Customer Service Operations phone : + XXXX email : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX This is proof I sent them this letter I received been sent them more then one copy of letter so now what is the real excuse as to why they have not refunded me my money back? Because the investigation they claim to be doing deep in my heart I feel they not doing nothing I even tried to contact the CEO of this company Chime Bank and Agent at this company claims they don't have no CEO are any head person in charge of this bank it's owed by private corporate. Really! Since when this bank are any other bank don't have a CEO less known insurance on a customer 's money FDIC? Claims that this should have been resolved once they achieve the letter I sent in from the rental car company it should have been automatic refund then the day they received the letter this is the longest I have ever seen any company investigation undispute and claiming not to give people the credit card temporary credit when someone has stolen their money fraudulent .....

Company response to consumer: Closed with explanation