Consumer complaint received 2016-03-31 00:00:00
Product: Mortgage — Other mortgage
Issue: Loan servicing, payments, escrow account — 
Company: NATIONSTAR MORTGAGE LLC
State: FL

Complaint narrative:
I am contacting you regarding Nationstar Mtg. and XXXX. I started a modification with Nationstar in XXXX, XXXX. I was told by my loan mod. Specialist that I did n't have to worry about the escrow account because they had received XXXX of dollars from the US Treasury Dept. which would cover my escrow account because I qualified. I made my payments every month on time and in XXXX, XXXX received a phone call from one XXXX XXXX, who said she was calling to set up an escrow ; I gave her the information given me by XXXX XXXX, the mod. Specialist and XXXX said she would get in touch with him and if anything was different she would call me back and we would set up the escrow account and I agreed and thanked her. Received no call back from her so assumed all was well. Now XXXX, XXXX, Nationstar returned my mtg. payment. 4 times, when I contacted Nationstar they said it must be my bank and I should go there, so I did, the vp of the bank said he saw no problems with my elec. Pay account but sent it himself. Again, it was returned the next day. At this point I sent an email to the ceo of Nationstar, XXXX XXXX, who obviously sent this to one XXXX XXXX, upon talking to XXXX he tells me I 'm 5 months behind, told him I was not and sent him by copy and paste all my pymts from the inception date of my mod., XXXX, XXXX. Then he says I did not qualify for the escrow funds and we begin working through a catch up payment process. I made numerous payments of XXXX and XXXX pymts of XXXX, and he continues to tell me I am behind. Really!!! Now, XXXX XXXX, XXXX I receive foreclosure papers from XXXX saying I have n't made any payments since XXXX, XXXX. Lies!!! I went to court for mediation hearing in XXXX, XXXX and the XXXX attorney and I went to a small room and I had everything documented down to names phone numbers my bank statements signed and stamped by the vp of the bank and had recorded every conversation and promise. After the attorney reads and hears all that was done he said, " this is Nationstars fault, '' not yours. Please do n't show these papers to the judge and I promise you we will get you another mod. completed that is also affordable for you with the escrow starting at the beginning. I hesitantly agreed. Now, Nationstar mod. Dept has only returned 2 phone calls from the 22 messages I have left and this XXXX told me I did n't qualify for a mod. How can he even know if I qualify or not when I have filled out no paperwork regarding the same? If I was approved before they screwed it up why ca n't it be the same modification but, beginning it with the escrow included. I am at my wits end and do n't want to lose my home that I have owned since XXXX XXXX. Honestly I do n't even think XXXX, which Nationstar is aware of because they needed letters documenting this from my XXXX XXXX. But, the point is, just like this attorney told me, NOT my fault, but the FAULT OF NATIONSTAR. I can not afford an attorney and they know this so I am reaching out to you and intend to send emails to XXXX XXXX again along with email to U.S. Treasury dept., the White House, the Florida Financial Accountability Dept., Dodd Frank and XXXX XXXX, Gov. XXXX XXXX and any other that will listen and see the injustice that has been poured upon me and most expressly with the attorney saying, " not your fault, it is Nationstars fault. '' So with this being said, what am I to do?? Any and all input or suggestions would be greatly appreciated concerning this great injustice that has been poured upon me. I have another court hearing on XXXX XXXX, XXXX. Please advise I pray. 
XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation