Consumer complaint received 2025-02-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Trouble using your card — Credit card company won't increase or decrease your credit limit
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
I recently requested a credit limit increase with Capital One bank for a credit card that Ive had in good standing since XXXX. 
The current limit is {$3000.00}, Capital One has never offered to increase the limit regardless of a XXXX balance, a near XXXX XXXX XXXX, and over {$43000.00} in FDIC insured deposits in CDs at their institution I typically use my other cards outside of Capital One to pay for daily expenses and repay every month in full. Ive been reluctant to use the Capital One card due to the low limit for concern that it could lower my credit score because of the increase to use ratio. 
On XX/XX/XXXX, I received a written decline from Capital One for the limit increase. 
The letter simply stated, recent use of this accounts existing credit line has been too low. 
I assumed this may have been an automated decision and reasoned that I needed to phone to explain that Id like to increase the limit so that I can use the card more often without lowering my credit score due to a low limit. 
I was very surprised when I phoned to hear that they were unwilling to further review. I originally spoke to XXXX, that stated there were no other options. 
After reviewing my concerns with her, I asked to speak with a supervisor and connected with someone by the name of XXXX. 
XXXX again continued to provide the same response as the previous representative. 
I again stated that I have over {$43000.00} in FDIC insured deposits at Capital One, Ive been a long-standing client of XXXX years, I owe XXXX balance to Capital One, my credit score is near XXXX, and I have low debt, sufficient income, and typically pay my credit card balances in full each month. 
None of this seemed to matter and she stated this is their credit policy. 
I asked to make a formal complaint within Capital One as I do not feel that this decision was made based on my credit worthiness and no credit review was conducted as evidenced by my credit reports. 
I feel this decision was based on Capital Ones need to sell new credit card accounts rather than review existing credit lines for long- time customers. I feel certain that had I applied for a new card, it would have been approved at a more reasonable limit than {$3000.00} ( a XXXX decision ). 
I asked XXXX if she could provide a tracking # for the Capital One complaint, she stated thats not an option. She also refused to provide the contact center, city, or state of her location even though I stated I was asking for purposes of a CFPB complaint. I reminded her that we are on a recorded line as Im aware that Capital One records calls and I am entrusting that she files the complaint as requested. Even after stating that I intended to file a CFPB complaint, no further credit review was offered. 
Id like a reasonable limit increase to {$15000.00}. 
If a true review of my credit was performed and I had some legitimate reason to be denied, Id accept the decision. However, this decision seems legally very questionable and certainly sales focused in nature.

Company response to consumer: Closed with explanation