Consumer complaint received 2025-02-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Bank Involved : Bank of America ( BOA ) Consumer Reporting XXXX XXXX : XXXX XXXX XXXX XXXX XXXX  ) and XXXX Date of Account Closure Notice : XX/XX/XXXX Date of BOA Response Letter : XX/XX/XXXX Complaint Summary : On XX/XX/XXXX, I received a letter from Bank of America ( BOA ) notifying me that my small business checking account had been closed. The letter stated : " We may report our decision to XXXX or XXXX XXXX XXXX XXXX XXXX ), or both. This may affect your ability to open an account at another financial institution for up to five years. You can get a copy of your report from the reporting agency. If theres any information in the report thats inaccurate or incomplete, you can dispute it with them. '' Because BOA suggested that my account closure may have been reported to EWS and/or ChexSystems, I registered online with both agencies to check for any negative records. After reviewing my records, I found no indication that BOA had reported my account closure nor any prior negative information. To ensure accuracy, I formally requested my full consumer reports from both agencies. 

On XX/XX/XXXX, BOA responded to my inquiries with a letter stating, " we confirmed information on this account isnt being reported. '' This contradicts their XX/XX/XXXX letter, which implied that my account closure might be reported and that I should check with these agencies. 

This raises several critical issues : *If BOA did not report my account closure, why did they direct me to XXXX  and XXXX  in the first place? 
*Did BOA close my account based on pre-existing information from XXXX  or XXXX XXXX even though I found no negative records in either? 
*If BOA used internal policies or proprietary risk assessments to justify the closure, why wont they disclose the reason to me directly? 
*If there is negative or incorrect information in any system, I have the right to know so that I can dispute it properly. 
*BOAs lack of transparency and contradictory responses make it impossible for me to understand or dispute any alleged issues. 

Issues to Address : *BOAs Contradictory Statements : BOA first implied that my account closure might be reported, then later claimed no information was reported. 
*Failure to Provide a Justification for Account Closure : BOA has not provided a clear reason for the closure, preventing me from disputing or addressing any alleged issues. 
*No Negative Information Exists in XXXX  or XXXX : Since I have now reviewed my records with both agencies and found nothing negative, BOAs referral to them was misleading. 
*Potential Use of Internal Data Without Disclosure : If BOA relied on internal policies or non-public data to justify their decision, they should be required to disclose that information to me. 
*Misdirection and Lack of Accountability : BOAs referral to XXXX  and XXXXdespite confirming that no report was madesuggests they may be attempting to avoid providing a direct explanation. 
*Right to Dispute Any Negative Information : If any negative or inaccurate information exists in any system, I have the right to access it and dispute it accordingly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation