Consumer complaint received 2026-07-20 00:00:00
Product: Vehicle loan or lease — Lease
Issue: Problems at the end of the loan or lease — Problem related to refinancing
Company: U.S. BANCORP
State: CA

Complaint narrative:
My father passed away XX/XX/XXXX unexpectedly. He had a lease for a XXXX truck with US bank. I notified the bank of his passing once I obtained the death certificate. US Bank made notifying them difficult for me as their customer service did not seem to be in the United States and I was not able to speak to the deceased department directly. After a long and confusing process I was told that someone from the deceased department would contact me. After a week of not hearing back I called and had to begin the process all over again as they claimed that they had no record of my call. Again I received no response. Finally I took the death certificate to my local US bank Branch and had a manager reach out to the deceased department and submit the death certificate. After XXXX months of my fathers passing I was finally contacted on XX/XX/XXXX. I was given the option to either return the truck or assume the lease. I opted to assume the lease. I was told I would have to pay a {$150.00} application fee and {$500.00} for the contract which I agreed to. I was also instructed to keep the payments on the truck current and to insure it. I also needed to submit a notarized authorization letter that would come to me by mail. That took a while to receive but I was able to get it notarized and returned. I received confirmation that the letter was received and I would be hearing from them soon. On XX/XX/XXXX I received a call asking me again what my intentions were for the truck. I let the representative know that I intended to assume the lease as agreed upon. I was then informed that the program to assume the lease was no longer available and that I would have to return the truck and buy it from the dealer. I told the representative that I would reach out to the dealership for more information. The dealership informed me that a lease assumption was an option if someone passed away. On XX/XX/XXXX US bank called me for an update on returning the truck, I told the representative that I was in process of assuming the lease as agreed to and that returning the truck after making the payments out of my own pocket and insuring it was not an option. They had entered an implied contract with me by instructing me to make the payments and insure the vehicle. By making me return it without compensation they are financially harming me. I offered to purchase the truck with my own financing and was also denied. I let the representative know that US Bank could have asked for the truck in the beginning before I had put money into it, not to mention the hours I have had to spend to handle this and time I have had to take off work. US Bank offered me the option to assume the lease and is now pulling a bait and switch and is unlawfully enriching themselves by taking my money and requesting the return of the truck without any offer of compensation. The representatives reply was that the program is no longer offered, to which I replied that had they not delayed and performed, we could have completed the process before the program may have been discontinued. The representative kept repeating that the truck needed to be returned, I then informed her that I would be contacting my attorney, to which I she replied that a manger would be reaching out to me. As of today XX/XX/XXXX I have received no call. My attorney advised me to file this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation