Consumer complaint received 2024-08-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
My name is XXXX XXXX I got a call from XXXX about them closing my bank account on XX/XX/XXXX for a lot of claims I opened thats is a lie I never opened a lot of claims and I never received a notice about my account being closed by email or mail I got this email last week Temporary suspension to protect your account ending in XXXX - action requested Inbox W Wells Fargo Online to me 1-day ago details This message has been modified to fit your screen. Tap here to show the original.

Wells Fargo Home Dear XXXX XXXX XXXX : Recently, we discovered unusual activity or updates on your account that we believe may be unauthorized. For your protection, we have temporarily suspended the use of this account until you verify the activity ; you will not be able to use the ATM/Debit Card linked to this account for withdrawals or purchases until we hear from you. 

What you need to do Please contact us as soon as possible to confirm your recent activity or to let us know if you think this account was used without your permission. 

In person : Visit any Wells Fargo branch and speak to a banker. To find a branch near you, visit us online at wellsfargo.com/locator By phone : Call us at XXXX, XXXX am EST 8 pm EST, Monday through Friday Thank you, Wells Fargo Customer Fraud Protection Services wellsfargo.com | Security Center | Contact Us XXXX I have an appointment tomorrow at Wells Fargo Bank Address : XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX Phone : ( XXXX XXXX XXXX XXXX bank worker who will help me tomorrow is XXXX XXXX XXXX and her email is XXXX XXXX today I got this email saying Closure of your deposit account ending in XXXX XXXX XXXX Wells Fargo Online to me XXXX hours ago XXXX Wells Fargo Home Dear XXXX XXXX XXXX : Wells Fargo performs ongoing reviews of its account relationships in connection with the Banks responsibilities to manage risks in its banking operations. We recently reviewed your account relationship and, as a result of this review, we will be closing your above-referenced accounts because we have made a business decision to end your account relationship because of a pattern of security risks. The accounts are expected to close by XX/XX/XXXX. Please note that the Bank reserves the right to close the accounts sooner if circumstances arise that warrant an earlier closing.

Be aware that some circumstances may delay the closure of your accounts. To learn more, refer below to " What may delay account closure? '' Please review the following important information to help you prepare for this transition.

What this means for the accounts listed above as of the date of this letter : Deposits have been blocked.

If you have recurring deposits ( for example, your paycheck or pension ), please redirect the deposits to a non-Wells Fargo account. 
If your account balance is or becomes negative and you would like to make a covering deposit or transfer, contact XXXX to arrange for the temporary ability to make a deposit. 

You may access any available funds until the accounts are closed.

We will only authorize new withdrawals or payments from your account if you have sufficient available funds in that account or an account linked for overdraft protection. 
We must pay certain transactions that are received for processing before your account closes, even if this creates a negative balance in your account. 
This includes the payment of any previously authorized transactions ( for example, debit card purchases ), but no overdraft fees will be assessed if you do not have sufficient funds in your account.

We must also process the reversal of any previously credited deposits that are returned unpaid and may assess a returned deposited item fee.

If your account does not have sufficient funds, then previously established recurring payments will be declined and checks will be returned unpaid. While we will not assess an insufficient funds fee on these transactions, the merchant you attempted to pay may assess returned payment fees. Contact these merchants as soon as possible to make other payment arrangements.

Any recurring or automatic bill payments set up from our accounts will need to be canceled or changed to a non-

Wells Fargo account. You may continue to receive standard Wells Fargo communications or notices regarding your accounts : which may refer to services or features that are no longer applicable to or available on your accounts. Such communications and notices should not be understood as impacting our decision to close your accounts.

While overdraft and insufficient funds fees will be waived following the date of this letter, other fees may continue to be assessed by your Account Agreement.

What may delay account closure?

Account closure may be delayed beyond the date listed above. The most common reasons include : your account having a negative balance, having pending transactions, or being subject to a legal order hold. Once the issue preventing closure is resolved, we will proceed with account closure and send you a final statement. 

What happens to the balance in your accounts when the account is closed? 
If the account balance is positive at closure, we will mail a cashier 's check payable to you for all money due to you. 

We are here to help : If you have questions, please call us at XXXX, Monday through Friday, XXXX a.m. to XXXX p.m., or Saturday, XXXX a.m. to XXXX p.m. XXXX XXXX. 



Sincerely, XXXX XXXX XXXX XXXX wellsfargo.com | Security Center | Contact Us XXXX Yall closed it out for no reason before I could resolve it at the bank tomorrow and I am asking yall to reopen my account or keep it reopen or reinvestigated and make sure its is true and investigate the issue again or give me a new joint account for me and my son XXXX XXXX because I am his payee for Supplemental Security Income and because yall close it out for no reason when yall cant resolve my issue or fix my issues and when I do my job to make complaints on it or go to the bank to verify my information with a picture id and that still dont work or resolve my issue because this is yall fault I want yall to keep my account open or give me a new joint account because I cant bank no where else only wells Fargo is my only bank in my area where XXXX live at and I also want a {$7000.00} to {$8000.00} onetime credit yall give me for my issues yall cause that yall cant fix or resolve or give me any credit for any amount for my issue yall cause yall cant fix or resolve attached of the issue is below My name is XXXX XXXX phone number is XXXX or XXXX you XXXX XXXX me at both phone numbers and contact me at email is XXXX I am facing and account number is for wells Fargo account XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation