Consumer complaint received 2024-05-28 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Incorrect information on your report — Public record information inaccurate
Company: FIRST ADVANTAGE CORPORATION
State: CA

Complaint narrative:
On XX/XX/XXXX, The XXXX XXXX ( XXXX ) gave me a contingent employment offer. XXXX requested a background check be done on me for employment purposes. The background reporting agency was First Advantage. On XX/XX/XXXX, I received a copy of my background check report from First Advantage and was notified that XXXX had also been sent a copy. After reviewing my background check, I noticed that on XX/XX/XXXX, First Advantage had done a XXXX search period from XX/XX/XXXX to XX/XX/XXXX. I also noticed that under the XXXX XXXX XXXX or Other section of the background check, First Advantage reported a conviction from XX/XX/XXXX. This conviction is over XXXX XXXX XXXX. First Advantage reported a conviction outside their reported search period of XXXX  years. By reporting a conviction of more than XXXX  years, First Advantage has gone against the Fair Credit Reporting Act of the XXXX rule as it applies to California. After reviewing this background check report, I called First Advantage. I spoke with a representative, and I expressed my complaint about their reporting practices. I was asked by the representative if I wanted to dispute the information provided. I said yes. I let the representative know my frustration with them having reported a conviction over XXXX XXXX XXXX. The representative told me that he would submit my desire to dispute the inaccurate information and that the process could take a few weeks. On XX/XX/XXXX, I received an email from the XXXX XXXX XXXX. In the email, XXXX stated the following, " As explained further in the Pre-Adverse Action Letter that you received, The XXXX XXXX has received the results of your background check report and is providing you with the opportunity to submit additional information regarding the information contained in the report. If you choose to respond, please enter detailed information ( if applicable ) below about each question/topic for each criminal history item noted and send back your response with any supporting documentation that you wish to have considered by replying to this email within XXXX business days. '' In an effort to salvage my chances of employment with XXXX, I answered the questions that they provided and also stated in my responses that the conviction in question was over XXXX XXXX XXXX. On XX/XX/XXXX, I received an adverse letter from XXXX stating, " As you know, XXXX PROFILE STORE HOURLY made you a conditional offer of employment recently. The offer was contingent on our review of your consumer report ( in California, known as an investigative consumer report ) obtained from a consumer reporting agency ( in California, an investigative consumer reporting agency ). We are revoking the conditional offer of employment made to you based in whole or in part on information contained in the consumer report, and you will not be hired by the Company. The agency that furnished us with the consumer report is First Advantage Background Services Corp : First Advantage Background Services Corp ( " First Advantage '' ), Consumer Disclosure Center First Advantage at : First Advantage, Consumer Disclosure Center XXXX XXXX XXXX XXXX, GA XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX CONVICTED XXXX. '' The XXXX XXXX states that they revoked my employment offer based on the information that First Advantage initially reported. First Advantage failed to report my information accurately by going outside their search period of XXXX, thus costing me my employment offer with The XXXX XXXX. On XX/XX/XXXX, First Advantage completed a second background check report. This second report, under the XXXX XXXX XXXX or XXXX section, indicates a search period of XXXX. This second report states that there is " XXXX XXXX Found ''. This tells me they were wrong the first time for having reported the conviction outside of the XXXX background check. As a result, I lost the employment opportunity at The XXXX XXXX that I was looking forward to and lost compensation that I could have earned to support myself and my family, which caused me emotional and psychological distress based on the inaccurate information and misrepresentation of my character that First Advantage reported in the first background check report.

Company response to consumer: Closed with explanation