Consumer complaint received 2025-05-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: OK

Complaint narrative:
To whom it may concern, I am submitting this complaint regarding improper and inaccurate delinquency notices issued by XXXX XXXX in connection with my federal student loans. Based on documented correspondence and account activity, XXXX repeatedly misrepresented the status of my loans, issued multiple conflicting delinquency notices prior to my repayment start date, and falsely implied missed paymentsdespite the absence of any accrued interest, penalties, or valid due dates. 

Background and Timeline According to an official repayment disclosure from XXXX dated XX/XX/XXXX, my federal student loan repayment was to begin on XX/XX/XXXX. This document explicitly states my XXXX  monthly payment would not be due until that date under a standard repayment plan. 

Despite this, XXXX issued multiple delinquency notices and forbearance warnings many months prior to this scheduled repayment start. These notices are contradictory both to the repayment terms and to each other. Below is a list of documented notices with their respective dates : Delinquency Notices Received : XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX On-Ramp Forbearance Notice ( youve missed several payments ) XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX XXXX Delinquency Notice XX/XX/XXXX XXXX Delinquency Notice These notices imply a XXXX  payment date as early as XX/XX/XXXX, which directly contradicts the official repayment schedule issued in XX/XX/XXXX. Further, the sequence of notices is illogical : for example, an XXXX delinquency in XX/XX/XXXX is followed by a XXXX delinquency in XXXX and a XXXX notice in XXXX. These do not represent a consistent or chronological progression. 

Account Activity and Loan Status Despite the above claims : My online account consistently showed a {$0.00} payment due during this time. 
No interest was ever capitalized on any of my loanseven after the alleged XXXX and XXXX delinquencies. 
No late fees were applied to my account. 
All loans were paid in full on XX/XX/XXXX, with a total payment of {$16000.00}, which posted across XXXX transactions the same day. 
By XX/XX/XXXX, my XXXX loan balance was officially {$0.00}, and a Paid In Full by Consolidation notice was issued. 

These facts demonstrate that I was not in repayment prior to XX/XX/XXXX, had not missed any payments, and did not accrue delinquency-related charges. 

Impact and Concern These erroneous and conflicting delinquency notices : Created confusion and distress regarding the status of my loans. 
Could have negatively impacted my credit profile. 
May represent a pattern of mismanagement that affects other borrowers. 

Unfortunately, I have confirmed that these inaccurate delinquency reports did negatively impact my credit score. As a result of this erroneous reporting : My credit score dropped by more than XXXX points, and My credit report currently shows a XXXX late payment on my student loans, despite the fact that I was never actually in repayment when those notices were sent. 

This is unacceptable and has already caused harm to my financial standing. 

I acted responsibly and promptly consolidated my loans through the Department of Education on XX/XX/XXXX, once I discovered the notices. However, the error lies entirely with XXXX servicing and communications. 

Requested Action I am requesting the following : XXXX. A full investigation into why these delinquency notices were issued before my repayment start date. 
XXXX. Confirmation and documentation that no negative credit reporting occurred as a result of these notices. 
XXXX. Removal of any false delinquency notations if reported to credit bureaus. 
XXXX. A written acknowledgment confirming that I was never actually delinquent on my federal student loans. 
XXXX. Assurance that procedures are corrected to prevent similar misreporting for other borrowers. 
XXXX. Immediate correction of my credit report and removal of the XXXX delinquency currently showing. 
XXXX. A formal acknowledgment of the credit damage done and documentation to support correction efforts with credit bureaus. 

I have attached supporting evidence including repayment disclosures, payment history, and screenshots from my XXXX account. 

Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief