Consumer complaint received 2026-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: SOFI TECHNOLOGIES, INC.
State: TX

Complaint narrative:
On XX/XX/XXXX I went to a gas station off of XXXX in XXXX XXXX. I used my RFID to make a payment for gas then went into the gas station to buy candy. While I while I was there, I believe all my phone information and phone as well as my wallet with my social and my pass codes, and cash and very important PII I had in my wallet. I did not notice I left it out of my backpack. My information and wallet and phone was stolen. I then started getting charges on XXXX XXXX, SoFi, XXXX, XXXX XXXX, My SoFi savings and XXXX as well as a XXXX account I had not used in 5 years. I never used cashapp unless it was for work to buy food. If you look through all of my statements, I hardly spent money and my goal was to increase my credit score while saving money in order to buy a house for my children and I. Oh, my mothers XXXX XXXX XXXX account was also compromised and there were unauthorized charges just like the ones on my account ( XXXX, XXXX, XXXX, and some others I never had heard of ). I called XXXX XXXX, XXXX XXXX, XXXX, XXXX and they all returned my money. SoFi refuses to return XXXX $ of mine because they say it had biometric information. Well if you steal my phone and hack it on an iphone you can setup alternate appearances. My security was not tight. They are claiming there was 2 small payments I had to verify, well if they have access to my bank accounts they could find those transactions. I used the same id and pssword for most things like an XXXX. I went to the IRS site and locked my social, locked my 3 credit Bureaus. I contacted all my institutions and SOFI refuses to resolve my disputes with CashApp and I am contacting CashApp as well and letting them know. I am filing the police report today because why has every institution given me restitution but SoFi will not recognize the fraudulent activiy nor will XXXX. When they denied my claim I appealed and sent them statements as well as screenshots showing this was completely abnormal behavior. I shut my accounts down and had to get new ones. I am not banking with SoFi anymore. I just want restitution. I have addressed every other concern except for the money I am saving to buy a house for my XXXX kids and I with the measly XXXX $ an hour I make at XXXX. I am about to call XXXX after filing this affadavit then filing a complain with sofi then filing a complaint with the consumer financial protection bureau. My entire identity has been stolen, my hard earned money, and I just need some assistance. The charges did not stop until the XXXX there was another wave on my moms XXXX XXXX XXXX card and my best friends card who had stored his card info in my phone for XXXX or XXXX information. Either way both of them got their information stolen so I had to set up a whole new account for my mother as well. SoFi will not return my money back and I want to complain about their service because I have provided all of the information they have asked for and proof and sent them the information from identity theft.gov and they will not give me my funds that were fraudulently back.

Company response to consumer: Closed with explanation