Consumer complaint received 2025-04-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: OH

Complaint narrative:
I originally sent this to Ohio Dept. of Commerce and they just recently told me that I should send my complaint to here. 

This is where I originally sent my complaint. 

To : Ohio Dept. of Commerce, Division of Financial Institutions From : XXXX XXXX XXXX Re : PNC Checking Account Freeze Date : XX/XX/XXXX I am filing a complaint against PNC Bank for freezing and holding the funds in my checking account # XXXX under the reason of suspicious activity. They initiated this on, I believe the date was XX/XX/XXXX and placed {$15000.00} on a ledger balance, not allowing me access to my money. They informed me that there was alledged suspicious activity and that the money would sent back to XXXX XXXX  when they received a request from XXXX, and that my account would be closed in two weeks. The money in the PNC account was money from my account I had with XXXX and I transferred to the PNC bank account. Of course there was never any request from XXXX XXXX  because the account was in my name and is now closed. 

I tried on numerous occasions to resolve this through a series of phone calls. On XX/XX/XXXX, I called PNC at XXXX. At that time I spoke to a lady named XXXX, however she was unable to help me. I called again on XX/XX/XXXX, at about XXXX XXXX  and spoke to XXXX XXXX and XXXX, again they were unable to help. On XX/XX/XXXX at about XXXX XXXX  I called again, spoke to XXXX, who placed me on hold, the called was dropped after I was placed on hold for several minutes. At XXXX the same day, I called again, spoke to XXXX, again placed on hold and was supposed to be put through to the fraud team, but this never happened. The call was dropped after being put on hold for several minutes from the number of XXXX. 

Then on XX/XX/XXXX, I called and spoke to XXXX at XXXX XXXX, she gave me the XXXX XXXX  number of XXXX. Which I called the following day, XX/XX/XXXX at XXXX and left a message. On XX/XX/XXXX I called XXXX, spoke to XXXX and again got no where in resolving this issue. I believe that I have made other calls that are not listed here, mostly because I was put on hold for long periods before being dropped. I am sure that PNC recorded all of the phone calls and have a much better record of the phone calls along with recordings of the actual calls. 

I received a notice from PNC that this account would close without any activity in XXXX of XXXX, so on XX/XX/XXXX I deposited {$50.00}. I have included a screenshot of my account from today along with a copy of the notice of no recent activity and that I need to add funds or the account would be closed. PNC has notified me on more than one occasion that they would close the account, since I still want my money repaid to me I did not want the account to close so, I deposited {$50.00}. 

I am asking that the very least is that my money, {$15000.00} be repaid to me. However, I also feel that I should be paid interest on my money. In addition I feel that PNC should be penalized in some way for the mishandling of this and the fact that my money has be stuck in ledger mode for 16 months now. I would also like the {$50.00} repaid to me that I deposited on XX/XX/XXXX. In advance, thank you for your time and I hope to hear a favorable answer for you soon.

Company response to consumer: Closed with explanation