Consumer complaint received 2025-11-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Certified Mail Return Receipt Requested Capital One Financial Corporation Credit Card XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Re : Formal Demand for Compensation, Credit-Report Correction, and Legal Compliance CARD NUMBER : [ XXXX and [ XXXX XXXX XXXX and XXXX XXXX. 
Reference : Capital One Class Action Judgment/Settlement Consumer Credit Practices Dear Sir or Madam : I am writing to place Capital One Financial Corporation on formal notice concerning the unlawful handling and reporting of my XXXX Capital One credit card accounts. These accounts were charged off without proper tax reporting or consumer notification, continuously and inaccurately furnished to credit bureaus, and subsequently sold or assigned to third-party debt collectors all in violation of federal and XXXX XXXX XXXX consumer protection laws. 
This correspondence constitutes a formal demand for corrective action and compensation under the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ), the Fair Debt Collection Practices Act ( 15 U.S.C.

1692 et seq. ), and the XXXX XXXX Fair Credit Reporting Act ( XXXX XXXX. XXXX. XXXX XXXX XXXX XXXX. ), as well as relevant case law and class action judgments involving Capital One. 
Facts and Background XXXX. I held XXXX Capital One credit card accounts ending in XXXX and XXXX. 
XXXX. Both accounts were charged off by Capital One and subsequently reported as delinquent to the XXXX major credit reporting agencies ( Experian, Equifax, and TransUnion ). 
XXXX. I never received IRS Form XXXX for either account, despite the charge-offs, which are required under 26 U.S.C. 6050P for any discharged debt exceeding {$600.00}. 
XXXX. Capital One continued to report these accounts to credit bureaus after charge-off, causing recurring negative impacts on my credit profile and score. 
XXXX. Capital One then sold or assigned these accounts to third-party debt collectors who also reported or attempted to collect, resulting in duplicate derogatory entries and further damage to my credit standing. 
XXXX. I disputed these inaccuracies directly with Capital One and through the credit bureaus, but no proper investigation or correction was completed as required by law. 
Legal Grounds and Case Law Under the FCRA ( 15 U.S.C. 1681s-2 ), furnishers of information must ensure accuracy and investigate disputes. In XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX ), the court reaffirmed furnisher liability for noncompliance. Additionally, in XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ( XXXX ), the Supreme Court confirmed statutory limits and liability for willful FCRA violations. 
Capital Ones sale and continued reporting of charged-off accounts also implicates the FDCPA ( 15 U.S.C. 1692e and 1692f ) and the XXXX XXXX  Fair Credit Reporting Act ( XXXX XXXX. XXXX. Law XXXX ). The continued furnishing of inaccurate, outdated, or duplicative information violates these provisions. Further, Capital Ones failure to issue IRS Form XXXX as required by 26 U.S.C.

6050P represents deceptive conduct inconsistent with federal tax law. 
The companys prior class action, In re : Capital One Data Breach Litigation, XXXX XXXX XXXX XXXX XXXX XXXX  demonstrates a pattern of negligence in handling consumer information, supporting my claim of reckless disregard of consumer rights. 
Demand for Relief 1. Immediate investigation and deletion of all inaccurate or duplicative trade lines. 
XXXX. Issuance of IRS XXXX XXXX for each charged-off account, or a written explanation of non-issuance. 
XXXX. Compensation for statutory, punitive, and actual damages under 15 U.S.C. 1681n, 1681o, and 1692k. 
XXXX. Written assurance of future compliance with FCRA, FDCPA, and XXXX. 
If Capital One fails to comply within 30 days, I will pursue formal complaints with the CFPB, the XXXX XXXX Attorney General, and private legal remedies. This letter is sent without prejudice to any rights or claims I may have under federal or state law. 
SincerelyXXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation