Consumer complaint received 2026-01-12 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Closing on a mortgage — Changes in loan terms during or after closing
Company: GLOBAL CREDIT UNION
State: OR

Complaint narrative:
SUMMARY : Global Credit Union added {$51000.00} to my construction loan balance XXXX months after closing due to their internal accounting error. Their own loan XXXX acknowledged in writing this was Global XXXX mistake. Despite this admission, Global is forcing me to pay for their error. Additionally, Global opened an unauthorized loan application with materially different terms without my consent, attempting to make me finance their mistake into a new XXXX mortgage. 

THE CLOSING DOCUMENTS BALANCED - THERE IS NO LEGITIMATE {$51000.00} DEBT : On XX/XX/XXXX, I closed on a construction loan with Global Credit Union. The signed Closing Disclosure showed : - Loan Amount : {$690000.00} - Closing Costs : {$12000.00} - Cash to Close : {$18000.00} ( which I paid in full ) The ORIGINAL Escrow Settlement Statement from closing shows the SAME closing costs of {$12000.00}. The transaction balanced : - Total funds needed : {$710000.00} - Loan amount : {$690000.00} - My cash payment : {$18000.00} - TOTAL : {$710000.00} - BALANCED Additionally, Global provided me with a Cost Breakdown and Inspection Report ( Draw Sheet ) to track the loan throughout construction. This Global-provided document also shows no {$51000.00} discrepancy. 

I reviewed the Closing XXXX before signing, as required by law. I relied on it. The Closing XXXX did NOT show an additional {$51000.00} obligation. The entire purpose of the Closing Disclosure under TILA-RESPA is to give borrowers certainty about loan terms. Global can not claim there was an additional {$51000.00} that was never disclosed.

GLOBAL XX/XX/XXXXUNAUTHORIZED ACTIONS : XXXX. UNAUTHORIZED WITHDRAWAL ( XX/XX/XXXX ) : XXXX months after closing, Global withdrew {$51000.00} from my construction account as a 'Loan advance transfer ' with NO notice and NO authorization. 

XXXX. GLOBAL XXXX WRITTEN ADMISSION OF ERROR ( XX/XX/XXXX ) : XXXX XXXX, Senior Mortgage Loan Originator, emailed me with SPECIFIC FACTUAL ADMISSIONS : - 'Accounting I guess applied that to the Loan In Process account on your refinance loan rather than your construction loan ' - ADMITS the error was in Global XXXX XXXX department, not a borrower obligation. 
- XXXX didn't discover the error until just recently ' - ADMITS Global XXXX systems failed to catch this for XXXX months. 
- 'It should not have " happened- ADMITS the event was wrong. 
- " I am sure there will be some changes in the processes and procedures so this never happens again ' - ADMITS Global XXXX processes were flawed. 

These are factual statements about what happened, not mere expressions of sympathy. 

XXXX. CHARGE REAPPLIED DESPITE ADMISSION ( XX/XX/XXXX ) : Despite acknowledging the error, Global reapplied the {$51000.00} charge. XXXX XXXX stated it 'is valid and needs to remain per XXXX XXXX. ' XXXX 's decision to force borrowers to absorb an admitted error does not make the error legitimate. 

XXXX. ECONOMIC DURESS ( XX/XX/XXXX ) : I was forced to accept this charge as a condition of receiving a necessary loan extension. Our construction loan was set to mature. Our home was incomplete due to mold remediation beyond our control. Global made clear that accepting the {$51000.00} was required for the extension. I faced a choice : refuse and potentially lose my home, or sign under protest. I repeatedly objected to this charge before, during, and after signing. A signature obtained through economic coercion where the borrower has no meaningful alternative does not constitute voluntary acceptance. 

XXXX. UNAUTHORIZED LOAN APPLICATION ( XX/XX/XXXX ) : Global opened a new loan application ( # XXXX ) WITHOUT my authorization. XXXX XXXX, XXXX Mortgage Loan Originator, claimed the loan was 'copied and duplicated ' for a name change from Global Credit Union XXXX Global XXXX XXXX XXXX 

THIS IS A LIE. The numbers prove it : ORIGINAL LOAN : {$690000.00} loan amount / {$18000.00} cash to close 'DUPLICATE ' LOAN : {$710000.00} loan amount / {$32000.00} cash to close A true duplicate would have IDENTICAL terms. The new loan amount is {$12000.00} higher. The cash to close is {$14000.00} higher ( nearly DOUBLE ). These increased amounts were designed to absorb the disputed {$51000.00}. This was not a routine administrative transfer- it was an attempt to make me finance Global XXXX accounting error into a new XXXX mortgage. 

When I asked XXXX XXXX for documentation showing I authorized this new loan, she did not respond - because no such authorization exists. 

XXXX. GLOBAL XXXX SECOND WRITTEN ADMISSION ( XX/XX/XXXX ) : XXXX XXXX emailed stating Global 'made an exception to do a cash out refinance in order to cover the shortage in your Loan in Process ( LIP ) account. ' This confirms : ( a ) Global acknowledges there is a 'shortage, ' and ( b ) Global is trying to make me finance THEIR shortage through a 'cash out refinance. ' The LIP account is Global XXXX INTERNAL accounting system - not a borrower document. If Global 's internal LIP account didn't match their own closing documents, that is Global XXXX accounting failure, not a borrower debt. I am not responsible for reconciling Global 's internal systems.

ADDRESSING GLOBAL 'S LIKELY CLAIMS : Global may point to a breakdown XXXX XXXX provided on XX/XX/XXXX claiming {$69000.00} in 'closing costs. ' This was an AFTER-THE-FACT RECONSTRUCTION created XXXX months after closing- NOT the original Escrow Settlement Statement. The ORIGINAL XXXX XXXX XXXX from XX/XX/XXXX shows closing costs of {$12000.00}. XXXX 's reconstruction incorrectly included the land payoff ( {$57000.00} ) as a 'closing cost ' - but the land payoff was what the loan proceeds paid for, not a closing cost. Global can not rewrite history with accounting reconstructions that contradict the documents I signed at closing. 

VIOLATIONS : XXXX. TILA-RESPA : The Closing XXXX is legally binding. Global can not add {$51000.00} XXXX months later based on internal accounting errors. Borrowers are entitled to rely on the accuracy of closing documents. 
XXXX. XXXXRegulation B : Global opened a loan application without my authorization. 
XXXX. UDAAP : Pattern of unfair/deceptive practices including : unauthorized withdrawals, forcing borrowers to absorb acknowledged errors, conditioning loan extension on acceptance of disputed charge, opening unauthorized loan applications, and misrepresenting a new loan with different terms as a 'duplicate. ' XXXX. FCRA : Global is reporting an inflated loan balance of {$720000.00} ( includes disputed {$51000.00} ). 

WHAT I WANT : XXXX. Remove the {$51000.00} from my loan balance - this amount is not supported by any closing document XXXX. Correct my credit report to show accurate balance XXXX. Cancel unauthorized XXXX # XXXX XXXX Credit any interest charged on the disputed amount XXXX. Provide a XXXX no-cost extension to resolve this dispute XXXX. Written response- not a phone call EVIDENCE : - Signed Closing Disclosure ( XX/XX/XXXX ) - shows {$18000.00} cash to close - ORIGINAL Escrow Settlement Statement - shows closing costs of {$12000.00} ( matches CD ) - Cost Breakdown/Draw Sheet - Global XX/XX/XXXX own tracking document shows no discrepancy - Email from XXXX XXXX XXXX XX/XX/XXXX ) - admits accounting error with specific factual statements- Email from XXXX XXXX XXXX XX/XX/XXXX ) - admits 'shortage ' and 'cash out refinance ' to cover it - Global loan statements ( XXXX XXXX ) - shows unauthorized withdrawal, reversal, reapplication - Unauthorized loan documents ( # XXXX ) - shows DIFFERENT terms proving it's not a 'duplicate ' - Formal dispute letter sent via certified mail ( XX/XX/XXXX )

Company response to consumer: Closed with explanation