Consumer complaint received 2024-03-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
Each week I earn about {$800.00} in cash and {$500.00} or so in personal checks from my customers in my side business. I carefully count and separate the twenties, tens, fives, and ones and go through and sign the few checks I have. Each week, I stop by my local Bank of America to make a deposit. This Saturday morning I stopped by the Bank of America located at : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX and was greeted by an ornery, cantankoruos, hag, who was all bent out of shape because I was making a deposit at the Bank. The main reason why I walk the deposits into the Bank of America each week is because they have a machine with little claws on it, and it can rapidly verify that I counted my cash to the exact amount. Normally, I am greeted by a friendly clerk who is excited to be a part of my banking experience. Today, at about XXXX - XXXX a.m., this obnoxious old hag was anything but friendly. You would think that I asked her to gut a cow and package the meat. There was no line. I was the only person and she kept taking deep breaths and rolling her eyes as though I was a thorn in her side. Then, this great big tall guy came out and said, " You know, you could make your deposits outside! '' He didn't introduce himself or anything. He just wanted me outsiede. He said some people should learn to use the internet. I have used their outside services before and there is always some jerk behind you revving their engine wanting you to hurry. When I hurry I make mistakes. Many times, their outside sustem is incorrect and then 4 or 5 days later, I get letter saying that my deposit was of .28 or some dumb, untrue claim. Then, when I am outside in the Florida heat trying to get thei runrialble system to take bent ones, etc., I worry about some scum trying to rob me with that kind of cash, so I feel more safe going inside. Less than 100 meters away there are multiple scumbags with signs begging for money and food. I have tried using my phone at home to photgraph checks and only about a third of the time do the pictures line up. The bank of america fails to take checks with the phone in a reliable fashion. So, I end up with a bunch of checks not knowing what was deposited and what was not deposited. Besides, I have to go to the bank anyway to make the cash deposits. So, today, the want-to-be unfriendly manger-man at the Inverness branch acted like he was some kind power for bank of amaerica and he chose to ridicule me for using Bank of America 's indoor deposit services . So, am I allowed to make deposits there? Or is it too big of an inconvenience? If they do not want my business, I have no problem bailing out today. I need a bank that takes deposits and a bank that is willing to work with me and my little side hustle. Who ever heard of a bank that has staff disinterested in taking cash and check deposits? Just go outside and leave us alone. That is the impression they leave me with. I am white and Irish. Maybe they have issues with the Irish making deposits? This should be looked into.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation