Consumer complaint received 2026-05-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
Since XX/XX/year>, I have repeatedly demanded the return of over {$200000.00}, with no commitment of any Citibank employees, either at a branch level or through Citibank vast network of outsourced and foreign-based consumer customer service representatives. I demand the immediate return of the balance of {$200.00}, XXXX in my business account, XXXX XXXX XXXX. t. I demand the immediate return of the balance of {$1100.00} in my personal account, under the name, XXXX XXXX. My prior business account mailing address on file is : XXXX XXXX XXXXXXXX XXXX XXXX XXXX, WY XXXX I am also demanding interest compensation of the funds, that thus far, have accumulated, based on a funds availability date of XX/XX/year> ( 60 Days from the date of this letter ), in the amount of $ XXXX this is calculated based on loss of my intent on that date, to add these funds to my XXXX XXXX yield savings account rate, with a 4 % daily compounded yield, which is based on a total of the balance of my two Citibank account balances ( {$200000.00} ). History of activity : XXXX XXXX, I was in a branch Citibank location and a teller told me my account is on hold and potentially closed. XXXX XXXX, I contacted Citibank customer service phone number, who patched me through to three different groups, in a total of XXXX minutes, to be told me all my accounts are potentially being closed. XXXX XXXX, I visited staff and manager at the Citibank XXXX XXXX where I opened all of my accounts, to be told that there is nothing they could do, and to contact the corporate customer service phone number. XXXX XXXX, I contacted by phone, Citibank customer service, to be told my account had been closed. XX/XX/year>, I visited staff and manager at the Citibank XXXX XXXX, where I opened all of my accounts, to be told that despite speaking to Citibank corporate, there was nothing they can do to determine the status of returning money held in my accounts. XX/XX/year>, contacted Citibank customer service, who patched me through to several groups, all XXXX based call centers with employees with very limited XXXX speaking skills with no one who could competently explain when I will receive my money. I contacted by phone, Citibank customer service, repeated calls on XX/XX/XXXX and XX/XX/XXXX without success of when I will receive my money. XXXX XXXX, I visited staff and manager at the Citibank XXXX XXXX, where I opened all of my accounts, to be told that there is nothing they could do to get any update, and again, to contact the corporate customer service phone number. I contacted by phone, Citibank customer service, on XX/XX/year> without success of when I will receive my money. I also expect to be compensated for additional daily interest, until the date a check from Citibank is shipped to me, and that it specifically be express mailed to me at the XXXX, CA address, with two-day delivery. Cordially, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief