Consumer complaint received 2024-06-06 00:00:00
Product: Credit reporting or other personal consumer reports — Other personal consumer report
Issue: Problem with a company's investigation into an existing issue — Difficulty submitting a dispute or getting information about a dispute over the phone
Company: FIRST AMERICAN FINANCIAL CORPORATION
State: UT

Complaint narrative:
Refusing by First American to process a XXXX  request. 

From : XXXX XXXX XXXX Date : Thursday, XX/XX/year> at XXXX To : XXXX XXXX Cc : XXXX XXXX Subject : Re : Delete Request Dear First American Data Privacy, Thank you for your response regarding my data deletion request. 
While I appreciate the information you provided, I understand that the Utah Consumer Privacy Act ( UCPA ) applies to Utah residents regardless of the business type, unless specifically exempted by the law. 
For your reference, the Utah Division of Consumer Protection website ( XXXX XXXX XXXX ) offers details on the UCPA 's scope and how it applies to different businesses. 
Therefore, I would like to respectfully reiterate my request to delete all my personal data that you hold, as allowed under the UCPA. There is nothing in GLBA that explicitly exempts Fis from data deletion rights by consumer privacy laws like the UCPA. The GLBA does however mandate XXXX implement reasonable security measures to protect consumer data in addition to granting consumers the right to access their financial information and control how its shared. 
Thank you for your time and attention to this matter. I look forward to your confirmation of the deletion process. 



XXXX XXXX From : XXXX XXXX Date : Wednesday, XX/XX/year> at XXXX To : XXXX XXXX XXXX Cc : XXXX XXXX Subject : RE : Delete Request Hello, At this time, First American is not accepting data privacy requests for Utah residents, because it is exempt from the Utah Consumer Privacy Act as a Financial Institution or affiliate, its data is subject to the Gramm-Leach-Bliley Act, and its data is publicly available. 

Regards, First American Data Privacy From : XXXX XXXX XXXX Sent : Monday, XX/XX/year> XXXX PM To : XXXX XXXX Subject : Re : Delete Request What form do I go to in order to exercise my right under the Utah UCPA? 

https : XXXX XXXX XXXX | Founder & CEO XXXX  : XXXX | XXXX From : XXXX XXXX Date : Monday, XX/XX/year> at XXXX To : XXXX XXXX XXXX : RE : Delete Request Hello, First American has received your email . If you are a California Consumer wishing to exercise your rights under the CCPA, please call toll-free at XXXX or click here to submit a verified request. 

Regards, First American Data Privacy -- -- -Original Message -- -- - From : XXXX XXXX Sent : Saturday, XX/XX/year> XXXX PM To : XXXX XXXX Subject : Delete Request To First American, Please assist with deleting all the data that you have on me. This is a Delete Request. Im looking to exercise my privacy rights to understand what data you have on me. 

My Name : XXXX XXXX Email Address ( es ) : XXXX XXXX XXXX XXXX XXXX Note : I have more than just this as an email address. If you are using email as an identifier and I need to provide alternate emails you may find me under, then please let me know. 

There are different requirements for what information I need to provide, and it varies per company. Because of this, youll need to let me know if more information is needed to provide me with my Delete Request. 

I look forward to your prompt response and will look to the CFPB for further guidance and complaints if I do not hear back. 

- XXXX XXXX

Company response to consumer: Closed with explanation