Consumer complaint received 2024-11-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
Dear whomever this may concern, I purchased an XXXX XXXX plane ticket on XX/XX/year> for a trip from XX/XX/XXXX to the XXXX that i purchased through XXXX. Do to a hurricane hitting the area my flight home was cancelled so I requested a refund as did the other XXXX travelers that i was also with, they all received their refunds within 5-7 business days after requesting the refund. I had requested a refund the same way all the other traverls did and recoieved the same conformation email as them stating, the ticket number, confirmation code, the refund amount and the account refunded to. When looking at the account in which the refund was sent to i saw it was a XXXX  ending in 4 numbers in which I do not own an account for. After realizing this fact, i instantly called XXXX  to figure out why this was. After explaining the above details as well as highlighting the main concern, being that the account number the refund went to is not owned by me, the XXXX representative that i was speaking to then ensured me that this is normal ad when purchasing through XXXX, XXXX will send the money to the merchant through a third party account and that's why the refund is being sent to that again, as well as telling me to be patient that the money will take about XXXX business days. After waiting a week and a half and seeing no refund being added to my account I then reached out to XXXX  again, explaining all the above details to the representative, who then proceed to give my account a temporary credit while they " resolve '' the issue. I then heard nothing from XXXX for weeks, then I noticed in my account XXXX  had removed the temporary credit and never gave me the refund. Then i proceeded to call XXXX again, again explaining the entire above story in detail and this representative said that the claim was denied by XXXX XXXX, after explaining that I have a confirmation email he then navigated me to the track claim section in the XXXX  app and told me to upload that email confirmation I received and I did. It has been 3 weeks sense that, i have not heard from XXXX or received any refund so again I called them and spoke to another representative and explained the whole above story to date in detail, then the women was looking in to the " notes '' and placed me on hold for a while, once she took me off hold we had lost connection, when i called back the new rep i spoke top explained ts not possible to reconnect, me with the women i was dealing with in which i proceeded to again explain this whole story. Immediately after explaining the whole story this representative told me that XXXX XXXX denied my " documentation '' and would not authorize the refund, which then again explaining above how i have the confirmation from them that they already sent me a confirmation that they sent it on their end. He then said thats not enough and that i cant do anything but contact them. After being frustrated by the massive misdirection i've been given i proceeded to call XXXX XXXX and filled them in on my entire issue and story, after the XXXX XXXX pulled up all the information she had again confirmed with me that XXXX XXXX fulfilled their refund and that it is already sent. Being now tossed between XXXX XXXX and XXXX both blaming the other i have been left with no resolution just back and forth and finger pointing. So then being obviously frustrated I called back XXXX after reaching out to XXXX XXXX as they requested. Once on the phone with there representative i again then explained the whole story and issue and how i just got off the phone with XXXX XXXX after being told to by a XXXX rep and that they are putting the weight on XXXX, then this re [ representative told me their is nothing they can do and sent me over to this website and thats what lead me hear. Hopefully we can resolve this frustrating issue Thank you, XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation