Consumer complaint received 2025-12-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: U.S. BANCORP
State: OR

Complaint narrative:
I would like to give you some history into how I received a fraudulent {$100.00} from US Bank and how I went about trying to resolve the issue that is yet to be resolved. 

I am a retired XXXX XXXX XXXX teacher and currently serve as a volunteer in the position of XXXX for XXXX XXXX XXXX XXXX, a nonprofit. I was to attend one of their events on XX/XX/XXXX. This event is a meet and greet for existing and for new members, it is called XXXX XXXX. We held this event at a vinyl bar The XXXX XXXX near XXXX XXXX and XXXX XXXX in XXXX, Oregon. Across from The XXXX XXXX is XXXX XXXX XXXX. Since I prefer to pay for my restaurant visits in cash, I stopped by the XXXX XXXX XXXX and withdrew {$200.00}. I was surprised when the machine spit out two {$100.00} bills. I couldnt go inside and immediately exchange them for lesser denominations because the bank was closing and the tellers were walking out. I did tell one of the members that I was surprised that the bank gave me XXXX XXXX XXXX when I withdrew only {$200.00}. She was surprised also. She then exchanged XXXX of the hundreds by giving me XXXX {$50.00} bills. 

On XX/XX/XXXX, I was at the US Bank branch on XXXX to put an XXXX Boat title in their safe deposit box. I took this opportunity to turn in the other {$100.00} bill that I had left to smaller denominations. This is when XXXX XXXX, an employee of the bank went to change the bill. He tested the bill and said it was fraudulent and tried to send me away without a receipt. He informed me that since the bank machines are filled by a third party, this wasnt a US Bank problem. It was and XXXX problem since I withdrew the funds from my XXXX account. I made him give me some sort of receipt so I could grieve this issue with XXXX. XXXX wrote on the back of his business card that I turned in a fraudulent {$100.00} bill. 

I took that business card over to XXXX on XXXX XXXX XXXX XXXX XXXX XXXX and spoke with their branch XXXX, XXXX. While I was discussing the issue with XXXX, US Bank called. I put my cell phone on speaker and XXXX discussed what needed to be done. XXXX said the form would be ready by the time I got there. I went back to US Bank and picked up the form. 

XXXX then handed my grievance off to another bank worker ( I neglected to get his business card ). The grievance was filed. Both XXXX and the other employee had said this type of thing happens. I should have my money back in my account in a week or two. 

On XX/XX/year>, I found no entry that the {$100.00} had been restored to my account so I went into XXXX to see what was happening with the grievance. I met with XXXX XXXX. He printed out the rejection of claim. XXXX then submitted my claim again. He indicated that there has been an uptick in fraudulent claims. This indicates fraudulent monies are entering our monetary system and holding the consumer at risk. If this is the case, my claim is the tip of the iceberg and something larger is happening to our cash system. An investigation is warranted. 

I, in good faith and with funds in my account, paid the transaction fee to US Bank on XX/XX/XXXX with the belief that I would receive funds from my account. I in no way anticipated that US Bank would issue me a fraudulent bill. This leaves me an others who have encountered this fraud without monies we earned and leaves the bank with no responsibility to the consumer. This is stealing. This is fraud. 

Please feel free to contact me if you need any additional information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation