Consumer complaint received 2026-07-20 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: U.S. BANCORP
State: NC

Complaint narrative:
I am filing this complaint regarding U.S. Banks decision to terminate its banking relationship with me and block access to my entire account balance of approximately {$900.00}. On XX/XX/year>, I was informed that U.S. Bank was ending its banking relationship with me. I was not provided with a clear explanation for the decision. Since that time, I have been unable to access, withdraw, transfer, or otherwise use any of the funds in my account. I have contacted U.S. Bank several times seeking information about the status of my money. The representatives I spoke with told me that the matter is being handled by an internal department. However, they stated that this department does not have a telephone number, can not be contacted by customers, and has not provided a date by which my funds will be released. U.S. Bank has not told me : XXXX. Whether my account is closed, frozen, or pending closure ; XXXX. Whether the full {$900.00} is being withheld ; XXXX. Whether any portion of the balance is considered undisputed and available for release ; XXXX. The general reason or category for the restriction ; XXXX. How long the internal review is expected to take ; XXXX. Whether a check for my remaining balance has been issued ; XXXX. Where or when the check will be mailed ; or XXXX. Whether I can receive an official check at a U.S. Bank branch. These funds belong to me and are needed to pay essential household bills. Being denied access to my entire balance without a release date or meaningful point of contact is causing significant financial hardship. I understand that U.S. Bank may not be able to disclose confidential information relating to an internal investigation. I am not requesting disclosure of a Suspicious Activity Report or other legally protected information. However, I am requesting basic information concerning the status and return of my money. I respectfully request that U.S. Bank : XXXX. Immediately release all undisputed collected funds ; XXXX. Confirm the exact amount currently being withheld ; XXXX. Provide the general basis for withholding the funds, such as a legal order, returned deposit, disputed transaction, setoff, outstanding payment, third-party claim, or internal account review ; XXXX. Provide a definite or estimated date when the funds will be released ; XXXX. Confirm whether a closure check has been issued and provide the check amount, issuance date, mailing date, and mailing address ; XXXX. Allow me to obtain the funds through an official or cashiers check at a branch if possible ; XXXX. Expedite the matter because the withheld funds are needed for essential bills ; and XXXX. Provide a written response explaining the steps being taken to return my money. Account holder : XXXX XXXX U.S. Bank account ending in : XXXX Approximate balance withheld : {$900.00} Date access was restricted : XX/XX/year> I am requesting prompt assistance in obtaining access to my funds and receiving a clear written response from U.S. Bank

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation