Consumer complaint received 2024-10-30 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
When I bought my current house on XX/XX/XXXX, the NY attorney did not pay one of the required taxes. NY is an attorney state, no title agencies here. I have since rectified this. I paid the overdue school tax, when I noticed my county tax had doubled. The school tax in the town of XXXX is levied on XXXX XXXX, XXXX XXXX property tax XXXX XXXX. it doubled in XX/XX/XXXX. Horrified, it took me some time to realize what happened. I found out as XXXX Mortgage said I owed approximately {$2700.00} in XXXX XXXXs.my regular monthly payment of {$1700.00}. I settled w/ the NY attorney who didn't do his job. I paid XXXX {$960.00} as partial payment as I can't afford to pay {$2900.00} all at once. That money vanished. They never applied it to my account. I continued to pay a higher monthly amount with Freedom, logging in countless phone calls and emails to explain why I had to pay XXXX XXXX month due to the " escrow shortage '' when I had partially started to pay it down. XXXX dumped me in XXXX of XXXX with no resolution. I received an email that Chase was inheriting my mortgage loan, unbeknownst to me. Why doesn't the consumer have a choice in this? Suddenly, we're unceremoniously " dumped '' from one mortgage servicer to another. As I have no say or power over this, I went to Chase. The monthly payments remained roughly the same. In XXXX of XXXX, I was informed by Chase that I had a {$3400.00} " escrow shortage. '' XXXX indicates that after the loan was transferred, I owed XXXX XXXX XXXX in {$200.00}, taxes were negative due to the unpaid school tax in the amount of {$2300.00}. What? I paid {$960.00}. Where did that money go? Again, XXXX told Chase I was " negative {$2300.00}. PMI was paid, {$2400.00}. Please understand I logged XXXX phone calls with XXXX & an additional XXXX with Chase. In XXXX, Chase said XXXX requests were sent to remove the collection of town taxes and I would get a refund. They performed an escrow analysis and " the shortage will be re-calculated, and they plan to adjust everything on the account. '' I waited, and waited, and waited. Nothing happened. On XX/XX/XXXX, they requested " additional timeframe, XXXX days, to check into my perceived " escrow shortage. '' Although XXXX from Chase said they would adjust the payment before XX/XX/XXXX, by XXXX my monthly payment went XXXX. I called Chase again. " The approval to lower your amount of payment is denied as you were levied twice. '' I had no choice but to pay a higher amount, according to a new rep XXXX. XXXX said the escrow was " underpaid. I was double-levied the shortage, and the minimum payment/escrow is " artificially high, my shortage is tied to a minimum of XXXX. '' What? I don't understand. Monthly payments are still quite high. This is reference # XXXX XXXX. I will get a refund of {$2900.00}. '' My payments then and ever since are consistently $ XXXX {$2000.00} a month. Why am I paying about {$1000.00} a month to " escrow and taxes, '' when my principal and interest is roughly {$1100.00}? 

Around end of XX/XX/XXXX, I paid {$1900.00} towards the escrow shortage. This is XXXX PAYMENTS for {$960.00} and {$1900.00}. That equals {$2800.00}. Just like with XXXX, the {$1900.00} VANISHED into the ether. Why are my monthly payments so high?! On average, Chase took monthly XXXX to escrow, principal XXXX. If Chase averages an average of my escrow, which is {$6700.00} for this year, where is my money? Where did my payments to escrow shortage go? Why did my monthly mortgage payment vacillate to extreme highs, then stabilize? WHAT'S GOING ON? I not only never got a refund, but by this logic I've paid {$12000.00} for 14 months of " escrow & taxes, '' where for this year my taxes for school XXXX XXXX combined are {$6700.00}. What?! I need a refund, and fast! Both from XXXX AND Chase for horrible mismanagement of my money! Absolutely corrupt malfeasance and incompetence. I've spent XXXX sleepless nights fretting over this mess! XXXX & suffering galore. 

On another note, they ALMOST paid my homeowner 's insurance TWICE, only I noticed it to stop payment. Not only can I not get an answer after XXXX case numbers and XXXX phone calls, but they NEVER return calls. They do return emails, & it NEVER ADDS UP. I have escrow history dating back to origin of Chase 's mismanagement as proof. Will upload. I finally, in desperation, requested an escrow waiver and at least just received that.

Company response to consumer: Closed with explanation