Consumer complaint received 2025-12-15 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
SUMMARY OF COMPLAINT I am submitting this complaint regarding XXXX  XXXX XXXX bad-faith closure of my credit card account, which materially impaired my rights and resulted in discharge of any alleged obligation by operation of law. 

XXXX Bank of America unilaterally closed my credit card account without meaningful notice, explanation, or an opportunity to cure, despite no allegation of fraud or misuse on my part. 

At the time of closure, Bank of America : Eliminated my ability to use the account as agreed, Prevented me from exercising ordinary contractual rights, Altered the nature of the alleged obligation after origination. 

XXXX  XXXX XXXX actions were taken solely at its discretion, without good-faith consideration of the consumers rights, and without providing clear, timely justification. 

I have since provided Bank of America with a good-faith XXXX  XXXX and XXXX XXXX XXXX  asserting my status as an uncompensated XXXX, and preserving rights under Georgia law and the XXXX. Bank of America has not meaningfully addressed those rights. 

WHY THIS IS A PROBLEM ( BAD FAITH & DISCHARGE ) XXXX  XXXX XXXX conduct constitutes bad faith because : The unilateral account closure materially altered the agreement and increased risk to the consumer after the fact ; The closure impaired collateral, enforcement rights, and subrogation rights associated with the account ; XXXX  XXXX XXXX actions are inconsistent with continued enforcement while simultaneously asserting a balance. 

Under applicable law, including Georgia suretyship statutes and XXXX provisions, such conduct operates as a discharge of any alleged obligation, particularly where the creditor : Renounces or abandons the account relationship, Charges off, securitizes, assigns, or otherwise treats the receivable inconsistently with enforcement, Prevents the consumer from performing under the original terms. 

GOOD-FAITH NOTICE TO BANK OF AMERICA XXXX have notified Bank of America in writing that : I dispute the enforceability of any remaining balance due to bad-faith conduct ; I assert statutory and equitable discharge ; I reserve all rights and defenses. 

Bank of America has failed to respond in good faith or provide a clear explanation reconciling its actions with consumer protection obligations. 

REQUESTED RESOLUTION I respectfully request that the CFPB require Bank of America to : Acknowledge that the account was closed by the bank, not by consumer default ; Cease any collection or enforcement activity on the account ; Correct credit reporting to reflect that the account was closed by the issuer and is not subject to further enforcement ; Provide a written explanation of how Bank of America reconciles unilateral account closure with continued assertions of liability ; Confirm that the matter is closed with no remaining balance due. 

ADDITIONAL CONTEXT This complaint is submitted in good faith, not to avoid obligations, but to address conduct that undermines consumer protections and fair dealing. I am requesting regulatory review because XXXX XXXX XXXX actions appear inconsistent with good-faith account administration and consumer financial protection standards. 

Thank you for your review and assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation