Consumer complaint received 2025-03-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: WELLS FARGO & COMPANY
State: CA

Complaint narrative:
Someone logged into my account and moved all my money to my checking accounts from my credit card and my credit line. I called bank and told them that my money is being manipulated online. I was told that noone did that. Never assisted me in changing passwords etc. next day the criminals used my cards or cloned cards and wire transfers to remove every XXXX from my accounts in 24 hours. I called and made. Some very unprofessional ghetto man answered the phone. I had to ask if this was Wells Fargo and I checked the number I dialed. It was Wells Fargo. I had a pristine account with Wells Fargo for 38 years. I had 2 Checking accounts 1 credit line 1 credit card and savings account. This was in XXXX I believe during Covid snd he asked me if I had ever given my atm pin to anyone. I answered truthfully and stated yes in XXXX when I became bedridden I gave it to my biological daughter to pick up my medication. I also told him that my pin and cards were different now and I had changed PIN numbers at least 5 x since. He denied my claim and I lost over $ XXXX along with my accounts with Wells Fargo. They did not replace my money nor did they investigate. He stated he is denying claim because 6 years ago I gave my daughter whom now is in law school to be a prosecuting attorney who has no record and had never ever been in trouble my PIN number to get my medication becausr I was bedridden for 3 years until I got treatment snd survived but lost my career on top of it.. He spoke so slang that I barely understood him. I had my account with Wells Fargo since 1983 and I was a 4th generation customer. I had a pristine account. Never no fraud on my account. Nothing. I went to bank to dispute this and I was asked Are you sure you did not spend the {$400.00} on your credit card shopping and forgot about it? I could not believe it. I had lost snd reported my cc for a few years bi never replaced it so I was like no I havent used my credit card cause I dint have it. I just left the credit card limit there snd owed nothing. I tried fighting it over snd over and over.l for 3 years. I got nothing. No help. No investigation. They never investigated anything. I was treated unfair unjust and got fee after fee. .i have not paid them and my credit is destroyed from this theft and several other thefts. I been XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. These people at Wells Fargo took my money snd made me go without food etc because they did nit investigate my claim properly. This bank after 38 years of loyalty ruined my credit and they knew I was ill with no income as I was trying to get my ssdi and was so unfair I nearly XXXX XXXX XXXX because when they did not replace the money that these criminals stole from me after I called and told them my credit card was maxed and my credit line was maxed and they told me that I went shopping and spent it and forgot was the beginning of the end. They should be held accountable and my money my credit card my credit line should be replaced with all the balances before the theft. They charged me several overdraft fees. If I had 3 checks out in amounts of {$5.00}, {$35.00} and {$70.00} they would pay the {$70.00} snd make me pay {$32.00} on the {$35.00} snd the {$5.00} checks when they should have paid the {$5.00} and the {$35.00} and have only 1 overdraft fees I would like my accounts looked at my money replaced my credit card snd line replaced and I want to be part of all the class action lawsuits because I was with Wells Fargo from approx XXXX thru XXXX and lost everything snd was charged unfairly etc. 
thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation