Consumer complaint received 2024-06-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: JPMORGAN CHASE & CO.
State: NY

Complaint narrative:
Name of scammer : XXXX XXXX. 
Contact Number ( text ) : XXXX Email : XXXX Scam Details : On XXXX  XX/XX/year>, I received a text from XXXX, informing me that I applied for the XXXX XXXX XXXX position for Century Communities and had been selected for an interview with the hiring manager named XXXX XXXX. 
During the interview process, he provided me with some information about the position, the company, and he asked me a series of questions for the position which I answered. All the questions and steps made it look like a real interview.

After that, he emailed me what appeared to be a legit offer letter from the company Century Communities. The offer letter had all the information to make it look like a real job ; the company letter head, logo, titles, job description, benefit information, responsibilities, signature area. 
Up til now there was no sign of a potential scam, just what seemed like a standard job interview. From this point on wards is where the scam starts to take place. 

He then told me that for this job, you need to have the required equipment such as a XXXX XXXX, XXXX, and XXXX XXXX XXXX  ( XXXX XXXX XXXX ). 
He said that the company will send you XXXX cheques for {$4800.00} and {$4900.00} respectively which I will use to buy the equipment from their so called trusted company vendors. 

The next day, he notified me that the check was on its way via XXXX, providing the tracking number XXXX. A week passed and the check still didn't arrive, so I asked him what was going on. He said that he is unsure and will send another check of the same value, along with the tracking number XXXX. Another week passed and after checking the tracking info on XXXX, I saw that there was some sort of error. So I contacted XXXX again, and he said that I am not sure why this is happening, but I am sending you the soft copy of the check while the hard copy is in the mail, because your date to start work is approaching. He also mentioned that there is some delay in the check and I dont want you to be late for your first day of training. 
After Chase Bank made the funds available for the deposit of this check ( {$4800.00} ), I Zelled the total amount of {$4600.00}, to XXXX different trusted company vendors, so they could send me the equipment required for the job, as per the scammers instructions. He gave me the numbers of each and every XXXX recipient to whom he instructed me to send the money. 
As per his messages, he made me send {$500.00}, {$500.00} and XXXX  XXXX Total {$2500.00} to XXXX XXXX XXXX XXXX ) XXXX XX/XX/year> {$1800.00} to XXXX XXXX XXXX XX/XX/year> {$200.00} and {$120.00} = Total {$320.00} to XXXX XXXX ( XXXX ) XXXX XX/XX/year> On XX/XX/XXXX, I found out that my college checking account was in the negative and the check that the fake hiring manager/scammer sent me turned out to be a bogus/fake check. 
Since that day, I have not received any equipment nor any contact from the scammer. 

After i realized that i was scammed by the job company, I contacted Chase Bank and filed two claims with the fraud department on XX/XX/XXXX on this number ( XXXX ). Claim # XXXX : XXXX Claim # XXXX : XXXX I also filed a police report for XXXX XXXX with XXXX. 

Instead of helping the victim of a grand larceny scam, this is how Chase bank, a world famous financial institution, treated me : XXXX. The first cruel thing was the bank closed my accounts and forbid me to bank with them again. The bank forcefully held up {$4600.00} out of my hard earned money from my savings account, which was a totally unfair as I was assured by Chase Bank that they would not touch my savings account. 

XXXX. Today is XX/XX/year>, and I still haven't received any sort of answer or letter from Chase regarding both of my claims. I have called several times on their claim department and every single time, the heartless representative tells me that your claim answer will arrive in XXXX business days. It has been 2 months since I have been hearing that and I still dont have any idea what kind of investigation they did, what course of action they took, no answer at all yet.

3. After not helping me at all, not sending me any answers to my claims, forcefully taking money from my savings account, Chase Bank did another inhumane thing.

They ruined my credit history even though I am a victim of the scam, not Chase Bank. I tried to open an account with another bank and was denied, because of the consumer report information by Chase.
Being a world famous bank, Chase has a lot of power and authority to fight for its loyal customer and make the XXXX company return the money that I lost, keeping in mind that XXXX is responsible for opening the scammers accounts. 
I am a hard working student who has been scammed. I tried to seek justice from the Bank that says it cares for its customers, but they are as cruel as the people who scammed me.

Company response to consumer: Closed with explanation