Consumer complaint received 2025-05-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: MO

Complaint narrative:
This letter is a formal supplement to my prior submission regarding Goldman Sachs Bank USAs handling of my Apple Card fraud dispute and account closure. After reviewing the banks response dated XX/XX/XXXX, I submit the following key rebuttals and a formal request for continued regulatory enforcement : 1. False Representations of a Full Investigation The Bank falsely claimed that all reported fraudulent transactions between XX/XX/XXXX and XX/XX/XXXX were investigated. This is incorrect. I reported over XXXX unauthorized transactions totaling {$220000.00}. However : - Only XXXX transactions were opened as disputes. 
- XXXX of those were summarily denied, with no investigative records, merchant responses, forensic logs, or technical validation provided to me as required by Regulation Z 12 CFR 1026.13. 
- XXXX unrelated transactions were disputed on my behalf without my requestraising concern of record mismanagement. 
2. Regulatory Violations Investigation Standards Ignored Under the Fair Credit Billing Act ( 15 U.S.C. 1666 ) and Regulation Z, a creditor must conduct a reasonable investigation and provide the consumer with the results in writing.

Goldman Sachs failed to : - Supply a written explanation of how fraud was ruled out for each disputed charge ; - Provide supporting documentation from merchants or any forensic data ; - Address the technical plausibility of card cloning or compromised credentials. 


This failure constitutes noncompliance with federal law, and I request the CFPB to compel production of : - Internal notes or decision trees for each denial ; - Merchant communication logs ; - IP login data or card access logs to evaluate potential unauthorized use ; - A full audit trail of all transactions reviewed and disregarded.

3. Retaliatory and Unlawful Account Closure Goldman Sachs closed my account on XX/XX/XXXX, XXXX confirmed in their own documentswhile disputes were pending. This is a violation of consumer protection expectations and may constitute : - Retaliation for exercising my rights under the FCBA and EFTA ; - An unfair and deceptive act under the Consumer Financial Protection Act ( 12 U.S.C.

5531 ) ; - A possible breach of the Equal Credit Opportunity Act, given lack of notice or opportunity to cure.

- Unable to apply or get another card due to them having me blocked and locked out of the system.

The vague language in the closure notice citing failure to comply with the Customer Agreement provides no due process, and contradicts Goldmans zero fraud liability guarantee for Apple Card accounts, as advertised.

4. Ongoing Financial Harm and Credit Damage I am now being held liable for a balance exceeding {$13000.00}, despite active investigations ( e.g., XXXX XXXX XXXX XXXX XXXX ) and the reversal of temporary credits without proof. This is not only premature, but damaging to my credit and violates : - Truth in Lending Act 15 U.S.C. 1643 ( consumer can not be held liable for unauthorized credit card transactions exceeding {$50.00} ) ; - Reg Z provisions prohibiting credit reporting or collection during unresolved disputes.

Requested Regulatory Actions : 1. Reopen my complaint and issue a directive requiring Goldman Sachs to provide a full and auditable copy of their investigative procedures, denial justifications, and fraud analysis.

2. Investigate the legality of the account closure, including timing and motive while disputes were active.

3. Compel Goldman Sachs to reverse all improper chargebacks, reinstate any related credit score damage, and issue documentation confirming the account was closed improperly.

4. Enforce disclosure obligations under FCBA and Regulation Z to ensure I receive the investigative records.

5. Initiate civil enforcement action if systemic noncompliance is found.

Attached are : - My updated rebuttal sent to Goldman Sachs ( XX/XX/XXXX ) - The initial detailed dispute ( XX/XX/XXXX ) - Complete transaction records- The official closure notice and related correspondence I respectfully request confirmation of receipt of this formal supplement and an outline of the next steps the Bureau intends to pursue. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation