Consumer complaint received 2025-03-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Complaint XXXX XXXX XXXX XXXX XXXX for Inaccurate Late Payment Reporting To Whom It May Concern, I am filing a formal complaint against XXXX XXXX XXXX XXXX XXXX XXXX ) for inaccurately reporting a late payment on my personal loan for XX/XX/year>. This incorrect reporting is a violation of multiple provisions of the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). Due to the legal violations outlined below, I am requesting an immediate deletion of this late payment and a correction of my credit report. 
Legal Violations Supporting My Dispute 1. 15 U.S.C. 1681i Dispute of Inaccurate Information Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), when a consumer disputes an item on their credit report, the credit reporting agency must conduct a reasonable investigation and remove any information that is found to be inaccurate or unverifiablewithin 30 days. 
I made my personal loan payment on time, yet XXXX has inaccurately reported it as late. 
This late payment does not reflect my actual payment history, as I have consistently made on-time payments. 
I am formally disputing this inaccuracy and demanding that it be removed in compliance with 15 U.S.C. 1681i ( a ) ( 5 ) ( A ).

2. 15 U.S.C. 1681s-2 Responsibilities of Furnishers of Information According to 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), furnishers must not report information that they know or have reasonable cause to believe is inaccurate. 
XXXX, as the furnisher of information, failed to ensure accuracy before reporting this late payment. 
15 U.S.C. 1681s-2 ( a ) ( 2 ) requires XXXX to promptly correct and update inaccurate information once they receive notice of a dispute. 
By failing to take corrective action, XXXX is in violation of its legal obligation under this statute. 
3. 15 U.S.C. 1666b Timing of Payments and Creditor Negligence This law requires that creditors must credit payments on the date they are received unless there is a justified reason for delay. 
My payment was timely submitted, and I have bank records proving that the funds were available. 
If there was a processing delay on XXXX end, this does not justify reporting the payment as late. 
Under 15 U.S.C. 1666b ( b ), even if a payment does not conform to the creditors requirements, it must still be credited within five daysa requirement XXXX failed to meet. 
Additionally, 15 U.S.C. 1666b ( a ) mandates that creditors provide notice within 21 days if there is an issue with a payment. I never received any such notification.

4. 15 U.S.C. 1681c Obsolete Information Rule If XXXX has re-aged the delinquency date to keep this negative mark on my credit longer than legally permitted, they are in violation of 15 U.S.C. 1681c ( a ) ( 4 ), which states that negative payment history must not be reported beyond seven years. 
If any such practice has occurred, I demand the immediate removal of this item. 
Requested Resolution 1. Immediate deletion of the XX/XX/year> late payment from my credit report. 
2. Correction of my payment status to reflect " Paid on Time. '' 3. Written confirmation that my credit file has been updated accordingly. 
Conclusion This misreporting by XXXX has caused unjust harm to my credit profile and is in clear violation of multiple federal consumer protection laws. I am requesting immediate corrective action. If this issue is not resolved promptly, I will escalate this matter, including filing complaints with the Federal Trade Commission ( FTC ) and the Office of the Comptroller of the Currency ( OCC ), as well as pursuing legal action if necessary.

Please provide a written response confirming receipt of this complaint and outlining a resolution timeline.

Company response to consumer: Closed with non-monetary relief