Consumer complaint received 2025-08-18 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: MO

Complaint narrative:
XX/XX/XXXX it will be one year since my Identity was totally taken away from me. My two bank accounts was drained. My money was sent to XXXX and Cash App from XXXX XXXX who pretended to be a home healthcare worker. She stole my birth certificate and Social Security card. She got loans and went into the bank and picked up her money. She got loans online and had to go into my own account that I was not checking and she was getting the money from online banking every time I went to the bank to get information on online banking. No one will help me. I have a learning XXXX, and I am XXXX. She learned that in the beginning and knew that she could take advantage of me they was breaking in my house, breaking into my ring bill to get update information on me for us. The bank accounts to continue to get loans Regents bank on XXXX XXXX XXXX gave away all of my personal information for her to try to steal the equity on my house and continue to get loans. Its a family of XXXX and they are all hackers All XXXX of them hit my account at XXXX time every other day and it drained me and I just didnt know what to do. No sleep no eat no nothing no way to pay my bills not feeling safe afraid of everything. I contact the Cash App last XX/XX/year> and let them know that someone who was taking my money. They did nothing but act like they didnt speak XXXX. I have been collecting evidence for over XXXX months now will I just got a new phone? My XXXX is worse than a android. They are taking all the evidence on my phone. I dont know how they are doing it again. They have my birth certificate and Social Security card. They have a vehicle in my name. They try to transfer my kids XXXX and my XXXX check from the green court in every first of the month. I have to stay up all night in order for the money not to be taken, he keep being XXXX XXXX {$1.00} if she see she could pull that out of the account then she thought pulling the big money out of the account. I only go to my bank account once a month because I receive XXXX thats how come she was able to get away with the loan so much and she was right by my side playing me like a fiddle at the same time I never knew what was going on. I just thought she was a nice lady. She was spending my own money on me. I refinance my house like a year ago and I had over {$30000.00} it all got taken away by XXXX XXXX XXXX XXXX XXXX XXXX they continue to transfer my money and run circles around my head to where I didnt understand what was going on paying their bills sending my money to their friends and family. They was requesting money from my friends and family and had my family thinking that something was wrong with me this is a family of hackers and it is out of control. It is still going on this day because I have no help the detective that was on the case. He treated me real badly and said that I was trying to get more XXXX money. I have been with my bank for over 30 years and with my other Bank for over XXXX years theres no way I would do this to myself. XXXX XXXX XXXX XXXX with a XXXX  XXXX, but I do know my money XXXX XXXX store steal my personal information the minute she came in my house and pretended to be my friend do how she got the Cash App pen it was the same as my front door. She figured that out and everything else just came easy to her. Someone XXXX of her friends are African-American woman has her face on my ID when I went to the Bank back XXXX XXXX for the first loan that was due to my name they showed a video of a XXXX  woman with a XXXX  that looks nothing like me and reaches Bank that collected alone and had been collecting XXXX let her change. My address stopped me forgetting statements. The bank account was closed for a few months. I went back to the same bank and opened it up in XXXX or XXXX I dont remember however they let dusty XXXX XXXX herself to my account. I was playing online with the online banking and I was able to see it. I took it and show it to them and they act like it was just nothing however the banks or hiding information to cover their tracks theyre not trying to help me all of my money disappeared through cash app and through XXXX and through XXXX and you kind of way the dusty can transfer my money. She would do it and paying her bills and buying food for themselves and buying guns I have been calling Cash App and XXXX for one year on the XXXX. It would be one year to visit to this XXXX day so far XXXX have been trying to pay me back some of my money. Cash App is not trying to give me nothing and it shows each time that someone logged on from a new device because it came to my phone. They were logging on four people at a time stealing my money no way I can control it. They took my credit files that was locked and she unlocked them. I needed someone to write a letter to get them back, locked up and I have no one around here to help me thank God for this phone thats helping me. Write these words I need help will put these people away. I have nothing. I am nothing. I have no name no social. I am no one they hacked my ring bell to see my coming and going they hacked my XXXX app and was dropping in on my calls listening to me my other phone. I just got this phone XX/XX/XXXX and it already have XXXX different attachments to it they are in this farm too. This is my second time doing this because they keep flagging my phone and stopping me. I dont know what to do with these people these awesome and prettiest dangerous people I have no one to fight for me because I have a learning XXXX. The detective wouldnt take my case because he said he didnt understand what I was writing. I had to give more detail details and just like I told him I had a learn XXXX and I am XXXX. I cant do it. XXXX giving him the best that I can from copying it off my cell phone because I am a XXXXXXXX XXXX XXXX XXXX XXXX XXXX  He wont do anything about it and hes making it a race thing. All he did was yell at me I tried to go over. He said to speak with his supervisor and she did the same thing and they said that I was going to be arrested for making false charges my XXXX XXXX is down to almost XXXX now and I have been in my house for 30 years and have paid off several vehicles. My credit was OK until dusty hair came along anything that she can get a loan on she got it just just over greedy it was overkill. What she did to me. I was XXXX XXXX  when I first met her and I feel like she was my friend and I didnt have to watch her in my home. However she came here to steal my personal information in my life, I ran a background check on her and her family and debt is what they do. They are professional scammers

Company response to consumer: Closed with explanation