Consumer complaint received 2024-09-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX : XX/XX/XXXX SSN : XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XX/XX/XXXXXXXX, IA XXXX Subject : Formal Complaint Regarding Discrepancies in Reporting of Capital XXXX Account by Credit Bureaus Dear CFPB Representative, I am writing to file a formal complaint concerning the persistent discrepancies and incorrect information being reported on my XX/XX/XXXXXXXX account by XXXX, TransUnion, and XXXX. Despite disputing these inaccuracies twice with both the credit bureaus and the CFPB, no corrective action has been taken. 
Account Information : XX/XX/XXXXXXXX o Account # : XXXX o High Balance : {$2200.00} ( TransUnion, XXXX XXXX o Balance Owed : {$0.00} o Date of Last Activity : XX/XX/XXXX ( TransUnion ), XX/XX/XXXX ( XXXX XXXX o Date Reported : XX/XX/XXXX ( TransUnion ), XX/XX/XXXX ( XXXX ), XX/XX/XXXX ( XXXX XXXX o Date Opened : XX/XX/XXXX ( TransUnion ), XX/XX/XXXX ( XXXX, XXXX XXXX o Closed Date : XX/XX/XXXX ( TransUnion ) o Account Rating : Paid ( TransUnion, XXXX ), Derogatory ( XXXX XXXX o Dispute Status : Account not disputed ( All ) o Account Description : Bank XXXX XXXX XXXX Account Status : Closed o Payment Status : Collection/Chargeoff o Creditor Remarks : Dispute resolved; reported by XXXX ( TransUnion ), Account was in dispute - now resolved - reported by subscriber ( XXXX ), Settlement accepted on this account ( XXXX ) o XXXX Limit : {$2000.00} Legal Grounds : In accordance with FCRA regulations, I demand that only accurate, true, complete, and mandated information be reported. Any other details that do not meet these criteria should be annulled until adequately proven. It is my legal right to insist that any flawed information, whether directly or indirectly related to potentially injurious data, be corrected or removed immediately. I do not authorize the reporting of any misinformation now or ever, and I request that the credit bureaus review and ensure full compliance with the laws governing the reporting of consumer credit profiles. 
Specific Concerns : XXXX. Inaccurate Reporting of Personal Information : o I do not authorize the reporting of any other names, aliases, addresses, SSNs, dates of birth, telephone numbers, employers, or co-applicants. Any such information should be removed immediately unless legitimate authority to retain or report it is provided. 
XXXX. Discrepancies in Account Reporting : o The information being reported by the credit bureaus about my XX/XX/XXXXXXXX account is inconsistent, with significant differences across TransUnion, XXXX, and XXXX. This inconsistency creates confusion and could negatively impact my creditworthiness. 
Prior Disputes : This account has been disputed twice with both the credit bureaus and the CFPB, yet the inaccuracies remain unchanged. This failure to correct the information is a direct violation of my rights under 15 U.S. Code 1681i - Procedure in case of disputed accuracy. 
Requested Resolution : I request the CFPB to take immediate action to enforce compliance with FCRA requirements. Specifically, I demand : XXXX. The immediate correction or deletion of the inaccurate information related to my XXXX XXXX account across all credit bureaus. 
XXXX. A thorough investigation into the reasons why previous disputes have not been adequately resolved. 
XXXX. Written confirmation from XXXX, TransUnion, and XXXX that the inaccuracies have been corrected or removed. 
Please find attached the relevant documentation, including my previous dispute letters, responses from the credit bureaus, and copies of my current credit reports showing the discrepancies. 
Thank you for your attention to this matter. I trust that the CFPB will ensure that my rights as a consumer are upheld and that this issue is resolved promptly. 
Sincerely, XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief