Consumer complaint received 2025-05-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Portfolio Recovery Associates, LLC
State: FL

Complaint narrative:
Summary of the Issue This is a supplemental complaint related to my original CFPB complaint submitted on XX/XX/XXXX ( Complaint ID : XXXX ), against Portfolio Recovery Associates , LLC. I am reporting continued and willful violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ) by this company. 

Despite a formal written dispute and demand for validation of an alleged debt, Portfolio Recovery has failed to comply with their legal obligations and continues to report the account to Experian and TransUnion. 

On XX/XX/XXXX, I sent Portfolio Recovery Associates a certified written request for full validation of the alleged debt. My request explicitly demanded the following documentation : A copy of the original contract or purchase agreement that created the alleged debt, including all terms and signatures. 
A complete and unbroken chain of ownership, showing assignments from the original creditor to Portfolio Recovery Associates. 
A full accounting history, including all charges, payments, and the date of first delinquency. 
Verification of all fees and interest added to the balance, with legal basis and contract agreement.

Legal authorization to collect in Florida, including their third-party bond and licensing credentials.

Copies of all legally required notices sent to me before reporting the account to any credit bureau, including proof of first contact. Failure to provide such notice, as addressed in FTC v. XXXX XXXX XXXX, constitutes debt parking. 

Portfolio Recovery Associates responded on XX/XX/XXXX, with a generic, templated account summary that failed to include any of the required documents. On XX/XX/XXXX, they issued an identical response to the complaint I submitted through the CFPB portal. No new documentation was provided in either case. 

As of today, they are still reporting the alleged debt to Experian and TransUnion. Their continued furnishing of disputed and unverified information is a direct violation of my rights under both the FDCPA and the FCRA. 

Violations Identified Portfolio Recovery Associates , LLC is in violation of : 15 U.S.C. 1692g ( b ) : Failure to cease collection and validate the debt after written dispute 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ) : Furnishing information to consumer reporting agencies without verification 15 U.S.C. 1692e ( 8 ) : Reporting disputed debts as valid without disclosing the dispute status 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to conduct a reasonable reinvestigation 12 C.F.R. 1022.43 : Failure to meet the CFPBs procedural requirements for furnisher investigations 15 U.S.C. 1681n and 1692k : Willful noncompliance with the FCRA and FDCPA, exposing the company to statutory and actual damages Pattern of Noncompliance This is not an isolated oversight. Portfolio Recovery Associates has a well-documented history of enforcement actions for similar violations : XXXX CFPB Action : Ordered to pay over \ {$27.00} XXXX for deceptive collection and reporting practices XXXX CFPB Enforcement : Fined \ {$24.00} XXXX for repeated violations of FDCPA and FCRA Recent Case Law : Courts have found XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX for failing to validate or properly investigate disputed debts Their repeated use of duplicate form-letter responses without any supporting documentation reflects a systemic business practice designed to ignore their legal obligations. 

Attachments Included * Portfolio Debt Validation.pdf My original letter dated XX/XX/XXXX * Portfolio Recovery answer - XXXX XXXX XX/XX/XXXX response ( identical to XX/XX/XXXX letter ) * Portfolio Recovery.pdf Credit report screenshots showing continued reporting Portfolio Recovery Associates , LLC continues to report and collect on a debt it has not validated, and it has ignored both my written demand and my prior CFPB complaint. I urge the XXXX to take immediate enforcement action and protect consumers from further harm.

Company response to consumer: Closed with explanation