Consumer complaint received 2025-08-03 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Experian Information Solutions Inc.
State: MA

Complaint narrative:
Experian continues their anti-consumer and blatant acts repeatedly despite no contest factual proof that they are incorrect in not removing the incorrect collection entry in my credit report and further abetting the vendor - any providing false information to the CFPB. All factual proof were provided previously through CFPB and directly to Experian referenced or included in prior complaints XXXX dated XX/XX/XXXX, XXXX dated XX/XX/XXXX and XXXX on XX/XX/XXXX. 

XXXX. The key point of the matter is that Experian is not removing a wrong collection entry they entered on behalf of a vendor. Experian through CFPB and directly was given abundant proof that the vendors statement is incorrect. However, many times they claim to have asked the vendor. The vendor naturally will give false information, including due to the fact that we reported them to numerous regularity agencies. Proof of that, and many other irrefutable proof that the entry is incorrect were also provided to Experian. 
XXXX. The other point is that Experian instead of removing incorrect entry in my credit report when given abundant proof, Experian even removed existing consumer statement long ago now, abetting the vendor and hence together with this and vendors continues to be involved in anti-consumer fraud. 
XXXX. Now having proven both above in so many ways and so many times- they are just offering to let me add a consumer statement. They removed my consumer statement against FCRA regulations to abet that vendor and continue their anti-consumer activities that FCRA and CFPB regulate. 
XXXX. Importantly, Experian continued to give false information of various kinds to CFPB, the agency with primary mandate to help consumers and prevent credit reporting companies as Experian from committing financial fraud and abuse of consumers. 
XXXX. Despite all these and their consequential errors, I simply asked that the wrong entry be removed from my credit report and resultant effect on credit score be fixed.

6. Documents were provided of vendors inaccuracy and even notarized document communicated even to the CEO of the vendor, and of numerous attempts to correct their errors for 22 months directly with the vendor before we stopped working with them. 
XXXX. The proof further provided that vendor sending to multiple collection agencies who turned down collection after asking requisite information from me and evaluating facts to determining that I do not owe the company any money. The first of them being the company XXXX 
XXXX. The collection case is closed in my favor ( meaning determining that the vendor in wrong ), so getting that wrong information 5 times from the vendor ( as claimed ) and not respecting clear documented proof of shine points makes no sense. 
XXXX. In addition to abetting other vendors in such anti-consumer Experian ( supposed to be a guardian of financial information of residents of our whole country ) kept given different false information each time to CFPB. This only proves Experian abetting these practices with their power over ruining or fixing a consumer record instead of fixing their inaccuracy in my report and providing each time different false information to CFPB itself. 
XXXX. The vendor is naturally expected to provide the same documentation, especially knowing that Experian is abetting them in such serious activities against consumers who point their mistakes. The vendor did not solve the problems ( correct these billing and service errors ), and because of that not responding despite their own policy - documentation provided to Experian more than once. 
XXXX. I request CFPB help enforce consumer protection and help by getting Experian to correct my record by removing the inaccurate collection entry in my credit report and fix the resultant effect on my credit score.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation