Consumer complaint received 2025-02-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: PA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX XXXX XX/XX/year> XXXX Experian Information Solutions , Inc . 
XXXX XXXX XXXX XXXX, TX XXXX Subject : Formal Dispute of Inaccurate Information on Credit Report Dear Experian Dispute Department, I am writing to formally dispute inaccurate information on my credit report that remains unresolved despite previous attempts to correct it. My concerns align with the Consumer Financial Protection Bureau ( CFPB ) lawsuit against Experian, which highlights systemic failures in Experians dispute resolution process, including : Failure to conduct reasonable reinvestigations of disputed information ( FCRA 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ).

Failure to forward all relevant dispute information to furnishers ( FCRA 15 U.S.C. 1681i ( a ) ( 2 ) ( A ) ).

Failure to remove or correct inaccurate, incomplete, or unverifiable information ( FCRA 15 U.S.C. 1681i ( a ) ( 5 ) ( A ) ).

Unreasonable over-reliance on furnishers responses, even when provided with contradictory or illogical information ( FCRA 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) ).

Issuance of misleading and ambiguous results letters that fail to adequately inform consumers of dispute resolutions ( FCRA 15 U.S.C. 1681i ( a ) ( 6 ) ).

Failure to maintain reasonable procedures to prevent reinsertion of previously deleted inaccurate information ( FCRA 15 U.S.C. 1681i ( a ) ( 5 ) ( B ) - ( C ) ). 
The following inaccurate information appears on my credit report : XXXX. XXXX XXXX Account # [ XXXX ] : INACCURATE BALANCE AND LATE PAYMENTS XXXX. XXXX XXXX XXXX Account # [ XXXX ] : NOT MY ACCOUNT XXXX. XXXX Account # [ XXXX ] : NOT MY ACCOUNT XXXX. XXXX XXXX XXXX Account # [ XXXX ] : NOT MY ACCOUNT XXXX. XXXX XXXXXXXX XXXX XXXX  Account # [ XXXX ] : NOT MY ACCOUNT XXXX. XXXX XXXX  Account # [ XXXX ] : NOT MY ACCOUNT XXXXXXXX XXXX XXXX XXXX  Account # [ XXXX ] : NOT MY ACCOUNT XXXX. Hard Inquiries : [ XXXX XXXX ] XXXX XXXX I have attached supporting documents, including which substantiate my dispute. As required by law, please provide all relevant dispute information to the data furnishers and conduct a thorough and fair reinvestigation. 
Additionally, the CFPB complaint details how Experian has failed to properly notify consumers about reinvestigation outcomes, instead providing contradictory or misleading results. I demand a clear and detailed explanation of any changes or lack thereof, including the specific reasons and evidence supporting any decision to maintain disputed items. 
Furthermore, under FCRA 1681i ( a ) ( 5 ) ( C ), if any disputed information is removed, Experian must implement safeguards to prevent reinsertion. I expect written confirmation of your findings and any changes made to my report within the legally required 30-day period.

Failure to comply with your obligations under the FCRA and CFPA may result in legal action, including a formal complaint to the CFPB, the Federal Trade Commission ( FTC ), and potential litigation. Please respond in writing to the address above confirming the resolution of this dispute. 
Thank you for your prompt attention to this matter. I look forward to your resolution and compliance with federal law. 
Sincerely. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation