Consumer complaint received 2025-07-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
I filed disputes of money stolen from me and fico brought it to my attention ( XXXX XXXX ) my social security # leaked into XXXX XXXX  and started checking every bank accounts .. XXXX XXXX. Tax returns found out a guy/ gal ate filing taxes in my name. XXXX XXXX  not mine XXXX XXXX went down XXXX points and bank accounts XXXX but this is about TD Bank. I called corporate to start my disputes had to file as pending charges were still processing. Went to XXXX fl branch where my account was opened. Told them i was filling disputes and XXXX XXXX XXXX kid said insert your debit card into the machine I did enter pin I did. Closed my account no warning just looked at me said account is closed with no explanation I asked why and asked to see my debit card as XXXX was getting ready to XXXX XXXX XXXX i took pictures for proof i had a account I could see where this ( and they also tried to say i committed fraud using XXXX impossible I never had a XXXX account ) was leading make me and my money disappear. When i asked XXXX what was going on he said now you can speak to my XXXX like going to the principals office. I said that would be great and out comes XXXX like he's a XXXX  at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX  to me says sign both sheets throws the pen across the table towards me.. ( What in the world are they teaching these associates to do her bully disputes out the door ) I slid paper back threw his pen to him said I aint signing XXXX get corporate on the phone lady said give that man his money XXXX hung XXXX phone up I signed he said knowingly cant give u any money u have pending transactions! This place is wow!! I had XXXX disputes, XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX totals {$27000.00} doesn't include international fees and {$1000.00} to XXXX XXXX which I have a email that they stat never received money should of went immediately back in my account never did TD bank insisted as XXXX insisted it was like ( Who's on first XXXX and XXXX ) TD bank offered me {$13000.00} why not all of it it's all fraudulent charges if the insist and XXXX XXXX XXXX XXXX XXXX XXXX XXXX just steel it all from what i gather XXXX XXXX XXXX  {$250.00} XXXX. and anyone you ask or XXXX asked if you pay some u have to pay it all cant pick and choose this is not right ( consumer rights are the real or a hoax ) I have a letter im adding at the bottom it states we found a {$1000.00} charge return that was not giving back to XXXX XXXX. So as soon as possible go to your local branch to retrieve that balance .. Now why didn't they afd that to the XXXX XXXX trying to slide by on... Oh wait because they said they mailed a check out on the XXXX of XXXX, today is XX/XX/XXXX still now check this has went on for over XXXX days. Today i had the privilege to get a XXXX XXXX had no XXXX XXXX XXXX  its XXXX degrees humid no drinks had to call XXXX people before getting XXXX to help. Do you know how embarrassing that is a XXXX XXXX XXXX XXXX XXXX XXXX XXXX that had to call XXXX people get turned down or i don't got it XXXX out of XXXX.Im sleeping in my XXXX XXXX  on this every night trying to get my money driving all over XXXX XXXX of phone calls seriously. I was drinking a glass of water my hand was shaking so hard i showed my friend XXXX XXXX said your having a XXXX XXXX .. you need to relax but no relaxing obviously im sending out another and another time after time i don't work by the hour but if i did id want {$75.00} per. And i have full XXXX  days of this non stop calling getting hung up on repeating the story XXXXXXXX XXXX of times. Went to. A branch today sat XXXX hrs to see a man for XXXX seconds to tell me not my departure call fraud department didn't try to do anything .. drove all the way to XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX I need my money RIGHT NOW!!!!!

Company response to consumer: Closed with monetary relief