Consumer complaint received 2025-10-30 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: PLANET HOME LENDING, LLC
State: MD

Complaint narrative:
In XX/XX/XXXX, Planet Home Lending began servicing my mortgage. Without any prior written notice or my consent, they began charging me for XXXX overlapping homeowners insurance policiesone that I already maintained and paid for independently, and another that Planet Home Lending force-placed into my escrow account beginning in XX/XX/XXXX and continuing to the present. 

At no point was I informed that the escalating mortgage payments were due to this second, unauthorized policy. For over a year, I received no explanation for the significant and unexplained increases in my monthly payment. 

In XX/XX/XXXX, I was informed by my original insurer ( XXXX ) that my escrow account reflected a negative balance of - {$3700.00}, indicating delinquency caused by Planet Home XXXX improper escrow charges. However, I had already maintained coverage through XXXX XXXX XXXX since XX/XX/XXXX. 

Planet Home Lending now claims that I am {$15000.00} delinquent, as if I have not made any payments since XX/XX/XXXX and reports me as being 104 days late with XXXX instances of delinquency. Attached are records of a year of on-time payments made through my banks electronic XXXX XXXX XXXX, all of which were endorsed and cashed by Planet Home Lending. These payments were made under the good faith understanding that my correct monthly payment remained {$2600.00}. 

This unauthorized and undisclosed conduct has resulted in : A substantial and unexplained increase in my mortgage payments for over a year ; Financial hardship, accrued late fees, and misapplied payments due to inflated escrow demands ; and False and damaging credit reporting under both Planet Home Lending and XXXX XXXX XXXX XXXX XXXX I have never had a relationship with nor authorized to access or report my credit information. 

It was later determined that the second insurance policy was issued in error, and XXXX has initiated a refund for the full coverage period. Despite this, Planet Home Lending has failed to provide any formal explanation, restitution, or correction to my mortgage account or credit reportscausing ongoing financial and reputational harm. 

Violations of XXXX XXXX XXXX. Real Estate Settlement Procedures Act ( RESPA ) XXXX U.S.C. XXXX ( k ) ( XXXX ) ( A ) ; Regulation XXXX, XXXX Prohibits force-placed insurance when a borrower maintains valid coverage and requires advance written notice before assessing any such charges. 

XXXX. Truth in Lending Act ( TILA ) 15 U.S.C. 1601 et seq. ; Regulation XXXX, XXXX C.F.R. Part XXXX Requires clear, accurate, and timely disclosure of changes to loan terms, including escrow adjustments and payment increases. 

XXXX. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681s-2 ( a ) ( XXXX ) ( A ) Prohibits furnishing inaccurate or incomplete information to credit reporting agencies and mandates prompt correction once errors are identified. 

XXXX. Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ) XXXX U.S.C. XXXX, XXXX ( Dodd-Frank Act ) Prohibits mortgage servicers from engaging in deceptive, unfair, or abusive conduct that results in consumer harm.

Company response to consumer: Closed with explanation