Consumer complaint received 2020-09-12 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: PROSPERITY BANCSHARES, INC.
State: TX

Complaint narrative:
Pursuant to the previous complaints filed I have more details to provide ... On Sunday XX/XX/2020 I contacted the local police department in the district where I live ... I spoke to Officer XXXX Badge number XXXX and asked the Police Department to take my report against XXXX and Prosperity bank for abuse done to my bank debit card that affected my mental health in an adverse manner ... So much so that under duress I said terrible things I would never normally say ... The incident number pertaining to that police report is : XXXX ... Officer XXXX was very kind and said MsXXXX XXXX you can not say things like that ... I said I know Officer XXXX and I am very sorry I ever said such things ... Officer XXXX reassured me that she understands that I said things I did not mean under duress ... .Shortly after I spoke to Officer XXXX of the local XXXX Police Department I received a phone call from a Mr. XXXX XXXX with XXXX XXXX who told me that he could have me arrested for things I said ... I received that phone call on XX/XX/XXXX at XXXX XXXX ... Mr XXXX to his credit gave me a voice and allowed me to explain the series of events that upset me so greatly ... MrXXXX XXXX reassured me verbally that no charges would be pressed ... Then after speaking to XXXX XXXX at XXXX with a promise of reasonable compensation ... All communication with XXXX XXXX was stopped and I never received the fast response promised by XXXX XXXX as evidenced by the texts I submitted from XXXX XXXX ... Then on XX/XX/XXXX at XXXX XXXX I received another phone call from Mr. XXXX XXXX who also gave me a voice and was kind enough to provide me his email address ... Mr. XXXX XXXX to his credit reassured me I would hot have any more trouble from XXXX ... I attach screen shots as evidence of those phone calls ... I put to both XXXX and Prosperity bank that I was terrorized and horribly mistreated and abused ... That mistakes made on my bank debit card set up these series of unfortunate events which set me up to fail at every turn and set me up for more abuse ... The ordeal I experienced was inhuman and uncalled for and I would go so far as to say unconstitutional as my right to purchase groceries to feed my son was forcibly removed the weekend I could not use my bank card in a normal manner though my funds were available for use ... I suggest that what I was put through was a Federal Offense that as a person with a XXXX already stressed out to the XXXX that my condition was made worse. That my mental health was compromised due to acts of terror done by both XXXX and Prosperity bank that set me up to fail and for more abuse ... I do know federal laws I do know this that I was attacked viciously horribly attacked by the banking industry in a cruel and merciless manner via an algorithmic system that was and is flawed when no fraud was present I was treated like I myself was a fraud ... It is a prosecutable federal offense to commit CDC violations so as to abuse my personal space so as to spread Covid-19 on purpose which is what XXXX at the XXXX XXXX Prosperity Bank seemed to be doing with her body language and vicious mistreatment of me ... I ask the federal government to investigate my case ... To pull the Camera footage of my encounter with Prosperity bank On XX/XX/2020 to also listen to those phone calls in their entirety and to study the emails I sent Prosperity Bank and Mr. XXXX XXXX and XXXX as evidence that I acted in good faith to de escalate this matter ... I ask that my police report be pulled ... I ask that my case be studied so as to prevent this from ever happening to other unwary bank account holders and debit card users ... I accept with humble submission what ever outcome I face also in this mess ... This is a mess that I did not create ... This is a mess that was started and created by both XXXX and Prosperity Bank ... I wonder too is it a federal offense to retaliate and discriminate against a person with a permanent XXXX by force closing my bank account at a time in my life when I am most vulnerable ... I wonder if what Prosperity Bank did to me is a federal offense ... Further to this I wonder if the hostile situation I encountered on XX/XX/2020 is a federal offense to set an unwary bank account holder up to fail and for trouble if God forbid I was incited to another angry response and became elevated that day and said or did something untoward ... I wonder is it a federal offense to abuse a person with a permanent XXXX like this to terrorize me to scare the living beJesus out of me with repeated threatening phone calls from big men stronger than I ever could be form very large corporations like XXXX and Prosperity Bank ... I wonder if what was done to me would be considered acts of terror and abuse ... And if so are those acts considered a federal offense ... I ask that my case be studied in depth and investigated by none other than the Federal government that governs these matters between Corporations like XXXX and Prosperity bank and small bank account holders and debit card users like me ... I wonder would this lead to an investigation on the federal level of all bank debit card holders to determine if others have experience bogus false excessive fraud alerts though on fraud exists at all and excessive restrictions ... that right there should be a federal offense an act of terror against little bank account holders and debit card users ... I felt under vicious attack by XXXX and prosperity bank ... I am sorry from the bottom of my heart for the stupid terrible things I said under duress ... Respectfully Submitted by Ms. XXXX XXXX XXXX

Company response to consumer: Closed with explanation