Consumer complaint received 2025-11-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CREDIT ACCEPTANCE CORPORATION
State: GA

Complaint narrative:
I am filing this complaint regarding inaccurate and misleading credit reporting related to a satisfied auto loan account that is being reported as a collection. 

The account was financed through Credit Acceptance Corp and has been fully paid and satisfied, with a lien release issued. Despite this, Credit Acceptance continues to report the account to XXXX as a Collection Account. 

XXXX  recently sent me a letter titled Reinstatement of Previously Disputed Information dated XX/XX/year> stating that this account had been reinserted as a collection. This reinsertion is false, incomplete, and inconsistent with the factual payment history of the account. 

This inaccurate reporting violates multiple sections of the Fair Credit Reporting Act ( FCRA ), including : 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) : Prohibits furnishing information known or believed to be inaccurate.

1681s-2 ( a ) ( 2 ) : Requires furnishers to correct and update information once it becomes inaccurate.

1681s-2 ( b ) ( 1 ) ( A ) ( E ) : Requires furnishers to conduct a full and fair reinvestigation after a consumer dispute. 
1681e ( b ) : Requires credit reporting agencies to maintain maximum possible accuracy.

Harm and Impact The wrongful reporting of this account as a collection is causing ongoing and significant harm to me. Specifically : My credit score has dropped, which affects my ability to qualify for favorable credit, auto insurance rates, and housing opportunities. 
It misrepresents my creditworthiness to lenders and potential landlords, implying I defaulted when the account was fully satisfied. 
I have spent considerable time, stress, and emotional energy disputing information that should have been updated correctly after payment. 
This misreporting also interferes with my ability to refinance or secure new credit at reasonable terms, which is creating financial strain. 

Additionally, I assert my rights under federal privacy and consumer-protection laws that prohibit the dissemination, sale, or transfer of my personal and credit information without my express knowledge or consent. 

Under 15 U.S.C. 1681b of the Fair Credit Reporting Act ( FCRA ), a consumer reporting agency or furnisher of information may only furnish my consumer report to third parties with a permissible purposesuch as my written authorization or a legitimate credit transaction initiated by me. Any sharing, sale, or distribution of my account data to third parties outside these parameters constitutes a clear violation of the FCRA. 
In addition, under the Gramm-Leach-Bliley Act ( 15 U.S.C. 68016809 ), financial institutions are required to implement safeguards to protect consumers non-public personal information and to provide clear notice and the opportunity to opt out of information sharing with non-affiliated third parties. Any exchange or sale of my data without such notice and authorization breaches these federal privacy standards. 

Therefore, I explicitly revoke any presumed consent for Credit Acceptance Corp or XXXX  to disclose, sell, or distribute my personal, financial, or credit information to any third party without my direct, written authorization. Any further dissemination of my private data will be considered a willful violation subject to enforcement and damages under 15 U.S.C. 1681n and 1681o.

Credit Acceptance knowingly put a paid in full/closed account, with a XXXX dollar amount/balance due, into collections. They are blatantly violating my rights with purpose to hurt or harm. 

I also request that this matter be formally reviewed under the enforcement and supervisory authority of the Consumer Financial Protection Bureau ( CFPB ), pursuant to 12 U.S.C. 5511 and 5562, which empower the Bureau to ensure that financial institutions comply with federal consumer financial laws. 

Both Credit Acceptance Corp and XXXX Information Services, LLC fall under CFPB supervision and are obligated to maintain accurate reporting, protect consumer data, and conduct fair investigations. 

Given the repeated reinsertion of inaccurate information and potential unauthorized data dissemination, I believe this issue warrants CFPB attention to ensure compliance with : The Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ) The Gramm-Leach-Bliley Act ( 15 U.S.C. 68016809 ) The Dodd-Frank Wall Street Reform and Consumer Protection Act, specifically concerning unfair, deceptive, or abusive acts or practices ( UDAAPs ) under 12 U.S.C. 5531. 

I respectfully request that the CFPB oversee and document the resolution of this dispute to ensure accountability, accuracy, and the protection of consumer rights. 

Thank you in XXXX, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation