Consumer complaint received 2024-10-12 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: ASSOCIATED BANC-CORP
State: OH

Complaint narrative:
I purchased a new vehicle in XXXX XXXX XXXX, my first payment was due XX/XX/XXXX ( each payment is due on the XXXX of the month ) in the amount of {$580.00} ( which is the monthly payment amount on the vehicle ). I made a payment at the beginning of every month for 6 months, {$1000.00} for each payment, below are the dates and amounts for each payment ; XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1000.00} In late XXXX XXXX, I reached out to the bank that I have my vehicle loan through ( Associated Bank ) to ensure that the extra money that I was putting on each payment was being put toward the principal of the loan. The bank informed me that it was not, and that they would correct that and make sure that any amount that I payed over the monthly amount due would be put towards the principal amount of the loan. Around the time of my XXXX payment on XX/XX/XXXX, I noticed on my online payment portal that my balance was incorrect and the online portal showed that my payment was past due and I was delinquent. I contacted the bank and was assured that everything was fine, so I continued to make my payments at the beginning of each month, in the amount of {$1000.00}. A few weeks later I received a certified default letter from the bank, dated XX/XX/XXXX, that I was in default of my loan. They claimed that I owed {$1400.00} and that the amount was due immediately. I called the bank and they assured me that my account was current and that they denied sending any certified default letters. They also assured me that this issue was their fault and that they would not send any reports to any credit agencies, reporting the errored delinquency. In the beginning of XXXX I went to refinance a loan with my credit union, and they advised me that I could not get the loan I wanted, due to a bad credit report from XXXX. The XXXX report stated that I was delinquent on my vehicle loan and specifically mentioned that it was Associated Bank that reported me as delinquent on the loan. I contacted Associated Bank and explained the situation, and they still denied reporting me to XXXX. They assured me that I am not delinquent with them and there were no missed payments, but I also noticed that my that they manipulated payments to achieve the correct balance on my account, and did not fully match my payment records. They assured me that any issues would be corrected regarding my credit. Today on XX/XX/XXXX, I received a letter from Associated Bank, dated XX/XX/XXXX, stating that they have reviewed the Credit Report and they determined it to be accurate and they can not change or remove that report. I immediately contacted the bank and they apologized that I received this letter and I am still waiting to hear back from a supervisor. I am reaching out to you because I need help getting my credit restored as soon as possible.

Company response to consumer: Closed with explanation