Consumer complaint received 2025-10-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: WELLS FARGO & COMPANY
State: AK

Complaint narrative:
Credit card was. Was activated and I received a call to verify my physical address and my mailing address I live on a boat so I have to have a XXXX XXXX the person I talk to couldnt understand why I had to have a XXXX XXXX because I lived on a boat they said I could send my truck insurance to them to verify my XXXX XXXX XXXX I did that and the one I talk to didnt verify that I needed to have a paper that said I had a XXXX XXXX and the physical address all on the same page. when I talk to them again, ice sent them additional information like the boat title that had both addresses on it my truck title that had both addresses on it and I sent it to the fax number that I was given to begin with. Then I was told that they or I was sent a paper. It said that my account was closed when they did this. It took my credit report down XXXX points because they close my account since then Ive been dealing with XXXX at Wells Fargo bank and come to find out the whole problem was I was supposed to send. I was supposed to send it to a different fax number, which I was not told which XXXX did not tell me youre supposed to go to a different fax number. The two different places didnt talk and didnt get send the other information that I had sent to that fax number to the other one who was overlooking what was going on since then I went to Wells Fargo bank . The manager of the bank sent additional information to them from my mortgage that has both addresses on it. Im trying to tell them that I have a company which is XXXX XXXX which basically my electric and my mortgage is underneath XXXX XXXX, which does not have my name as XXXX XXXX on the account will send. Since then, I have went down to the electric company and I have change the account to have just XXXX XXXX on the account because I do not want this to happen again. And the funny part I was this is Wells Fargo. I had an account with them for 15 years we just had the XXXX XXXX on it of XXXX Alaska. During the time of that month that was going on from XXXX XXXX to XXXX XXXX, I was told to try to re-open another account of the credit card and Ive been denied that the first time I tried it it wouldnt even go through because I was locked out of it when the paperwork from the bank manager from Wells Fargo was submitted to them a little over a week ago. XXXX at the bank told me yesterday which was Wednesday. He said they wouldnt even look at the paperwork. They just closed the account and sent me a paperwork out said they were even gon na look at it and it was just all done like they just didnt care didnt make any difference. I was treated wrong in this whole situation. They shouldve understood that when I tried to tell him that I was honest with him I live on a boat I do not have my mail dropped off from a bird from up above. I have to go to a XXXX XXXX and plus they couldve checked with the bank to verify that too that Ive always had a XXXX XXXX in the bank for over 15 years now this needs to be taken care of and it needs to have my credit card reinstated that I was given which was {$1000.00} credit card that I was issued on XX/XX/XXXX. I have paperwork that states that they should not have give me the credit card and go ahead. And went ahead and opened it up with that verification of my address and then they said well Im sorry but you didnt get us the information in time well well I did get them the information on time its just that they didnt tell me I had to go to a different fax number communication between departments there do not exist and I feel I was treated wrong. Plus they dont care and what they did to my credit score was totally wrong. Please help me verify this and get this corrected if you need any additional information or copies of the paperwork that was sent to me all during this what was going on Ill be glad to submit it to you. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation