Consumer complaint received 2025-01-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Money was not available when promised — 
Company: Paypal Holdings, Inc
State: MS

Complaint narrative:
CONSUMER FINANCIAL PROTECTION BUREAU COMPLAINT Date : XX/XX/XXXX RE : PayPal Account Restrictions and Electronic Fund Transfer Act Violations Reference : Transaction ID XXXX I. COMPLAINANT INFORMATION Business Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Physical Location : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mailing Address : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ] ATTN XXXX XXXX XXXX XXXX XXXX Phone : XXXX XXXX XXXX XXXX XXXX : www.statesmanservices.online XXXX. SUBJECT OF COMPLAINT PayPal , Inc . 
XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX. STATUTORY VIOLATIONS A. Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) XXXX. Unauthorized holds on verified transactions XXXX. Failure to provide proper notice of account restriction XXXX. Violation of fund availability requirements XXXX. Improper fee assessment during service denial B. Consumer Financial Protection Act ( 12 U.S.C. 5531 ) XXXX. Unfair practices in funds transmission XXXX. Deceptive account practices XXXX. Abusive service termination XXXX. Consumer access restrictions XXXX. FACTUAL BACKGROUND XX/XX/XXXX : - Established PayPal Business account - Completed all required verifications - Received confirmation of beneficial owner verification - Account approved for enhanced features ( XXXX monthly limit ) XX/XX/XXXX : - Received legitimate payment of {$700.00} USD from authorized trustee - Transaction ID : XXXX - PayPal immediately XXXX unauthorized hold - Fees improperly charged during hold ( {$20.00} ) XX/XX/XXXX : - Account arbitrarily restricted - Access to funds denied - Services terminated without cause V. REGULATORY VIOLATIONS A. Under 15 U.S.C. 1693b ( d ) ( 1 ) : " A financial institution shall provide a consumer written notice of fund availability at any time the consumer 's account has funds subject to delayed availability. '' PayPal failed to provide proper notice and justification for holds. 

B. Under 12 U.S.C. 5531 ( c ) ( 1 ) : " The Bureau shall have no authority to declare an act or practice unfair unless the Bureau has a reasonable basis to conclude that the act or practice causes or is likely to cause substantial injury to consumers which is not reasonably avoidable by consumers. '' PayPal 's actions caused substantial, unavoidable injury.

VI. DAMAGES Direct Financial Impact : - Withheld Funds : {$700.00} - Unauthorized Fees : {$20.00} - Business Interruption : Documented client impact - Fiduciary Duty Breach : Inability to fulfill obligations XXXX. REQUESTED ACTION Pursuant to 12 U.S.C. 5563 : XXXX. Immediate release of held funds XXXX. Refund of unauthorized fees XXXX. Restoration of account access XXXX. Investigation of practices XXXX. Civil monetary penalties Supporting case law : XXXX XXXX PayPal, Inc., XXXX XXXX XXXX ( XXXX XXXX. XXXX ) ( addressing similar hold practices and account restrictions ). 

UNSWORN DECLARATION UNDER PENALTY OF PERJURY Pursuant to XXXX XXXX. XXXX, I declare under penalty of perjury under the laws of the united States of America that the foregoing is true and correct. 

Executed on XX/XX/XXXX. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and Trustee XXXX XXXX Attachments : XXXX. Account Verification Records XXXX. Transaction Documentation XXXX. Communication History XXXX. Trust Certification XXXX. Business Registration Documents

Company response to consumer: Closed with explanation