Consumer complaint received 2025-11-21 00:00:00
Product: Debt collection — Rental debt
Issue: Attempts to collect debt not owed — Debt was result of identity theft
Company: Synergetic Communication Inc
State: MO

Complaint narrative:
At the beginning of XX/XX/2025, I got a phone call from XXXX XXXX, a representative of Synergetic Communication Inc., ( " SynCom '' ). He left me a voicemail about a rental property debt in XXXX, California, that I initially assumed was a spam call attempting to compromise my information. The debt amount was {$27000.00}, described as " move out charges, '' and attributed to an address I had never seen owned by a company I had never heard of ( " XXXX XXXX XXXX XXXX XXXX '' ). 

I also got an email from XXXX Identity Theft Protection ( with whom I previously had received free credit monitoring services following a data breach some years ago ) stating that there was a derogatory remark on my credit report from SynCom on behalf of a client. I called XXXX to confirm it was real. 

From there, I created accounts on theXX/XX/XXXX and XX/XX/XXXX websites and applied freezes to my credit profile. 

After finding no real success navigating next steps toward resolution using those XXXX companies ' websites ( nor XXXX ), I began working with XXXX XXXX XXXX, with whom I also have credit monitoring support through my employer 's benefits package. My Restoration Specialist at XXXX advised me to file a police report with the local police department, order a couple of other reports, and place security freezes on them, which I did. 

On XX/XX/XXXX, and at my request following a phone call fraud dispute I made with XXXX XXXX, a client services representative at SynCom, XXXX XXXX sent me an electronic document packet via email to complete and return to the company. 

I called the XXXX XXXX XXXX Police Department to try to initiate the police report. They directed me to file my report in XXXX, CA. I called the police department there and they told me they wouldn't file the report since I lived in XXXX XXXX. I called the XX/XX/XXXX again and began corresponding with a detective via phone and email, sharing a copy of the fraud packet I got from SynCom for their review. The detective, XXXX XXXX, created my police report and provided me with the number. 

I proceeded to complete the packet, an " ID Theft and Fraud Claim Affidavit '' PDF, as requested in its instructions. Fields in the document required me to supply : victim information about myself ( including some PII like an image of my driver 's license, proof of my XXXX XXXX residency when the fraud occurred, etc. ) ; details about how the fraud occurred ( if possible ) ; and victim/my law enforcement actions ( I included my XX/XX/XXXX police report number and contact info of the detective I worked with ). 

I mailed the packet on XX/XX/XXXX back to SynCom at their XXXX, TX, address after obtaining the requested documentation and getting the final page notarized by a notary public witness at my local bank. 

On XX/XX/XXXX, XXXX XXXX at SynCom said they " received [ my ] mail correspondence '' regarding my account but had " not received a fraud packet from [ me ]. '' XXXX XXXX said I could " send [ the packet ] toXX/XX/XXXX and [ they would ] get it sent to the client ASAP. '' This confused me because the affidavit they provided me, and which I completed and mailed back to them in May, is the only mail correspondence I sent to the company. It didn't make sense that they had received my mail correspondence but not a fraud packet. 

On XX/XX/XXXX, I replied to XXXX XXXXXX/XX/XXXX email to confirm I had sent the completed packet to them on XX/XX/XXXX. I confirmed I had taken photocopies of all pages sent, as well as a photo of the envelope right before I mailed it, which I attached to the email. I said I was prepared to resubmit the fraud packet documentation, but had concerns about transmitting sensitive personal informationincluding my Social Security Number and other compromised datathrough the general customer service email address SynCom provided, particularly given that I was already responding to them as a victim of an identity theft incident. I asked them to clarify whether SynCom offers a secure electronic submission method OR to reconfirm the correct mailing address for me to resend my fraud packet to ensure proper delivery and handling. I also requested any update on what happened to my original XX/XX/XXXX submission, as it contained highly sensitive personal information that requires proper tracking and disposal protocols. Before sending, I copied my XXXX Identity Protection Restoration Specialist at the time, XX/XX/XXXX, for awareness. 

In the following weeks, XXXX XXXX and I made repeated attempts to call SynCom together but had no success reaching them at any available phone numbers. 

Having received no reply from SynCom, and not getting clear direction on the next available steps from XXXX, I followed up with SynCom via email on XX/XX/XXXX to state that I had received no response regarding my fraud packet questions. I repeated what I had done to date and reiterated my requests from my XX/XX/XXXX email. I added a request for a XXXXway call between SynCom, XXXX Identity Protection , and myself, along with asking SynCom to confirm receipt of my email and to provide a timeline for resolution. I sent this email to XXXX XXXX, XXXX XXXX, and copied the XXXX Identity Protection Restoration Specialist again. 

On XX/XX/XXXX, a SynCom Client Services and Relationship Manager named XXXX XXXX replied to SynCom 's XXXX XXXX and me. XXXX XXXX said " the image [ I ] provided appears completely XXXX, and we're unable to view any information. As of now, we have not received any valid documentation from you. '' She said : " Since youre disputing the account and claiming fraud, we will cease collection efforts and return the account to the original creditor for further handling. If you prefer to email the documentation, we can forward it to our client for investigation. '' On XX/XX/XXXX, I replied to XXXX to thank her for her message and say I would refrain from resending the full affidavit I shipped to SynCom in XXXX while the original creditor reviews the account. I said : " If needed, I certainly can re-send the affidavit packet to you via Certified Mail. Please let me know if this is the case and confirm the correct address to which I should ship the packet. '' I did not hear anything back for the next XX/XX/XXXX days, so I sent a follow-up email on XX/XX/XXXX to XXXX XXXX and XXXX XXXX at SynCom. In this message, I asked them to confirm the SynCom address to which they would need the packet resent, if they indeed needed it resubmitted. I reiterated that I would not send the packet over unsecured email to be handed off to a client, explaining that for all I know, the client may have compromised, or have been involved in compromising, my personal information in the first place. 

As of this writing, I still have not received a response from SynCom or their client. I am still working with XXXX Identity Protection toward a resolution of this identity theft and fraud, now working with a new Restoration Specialist who advised me to file this CFPB complaint against SynCom. 

I have full documentation I will be happy to provide. However, there is a XX/XX/XXXXMB-per-file limit on this site 's upload tool, and I am concerned about uploading additional copies of my PII through this channel. Please contact me for the next steps as needed.

Company response to consumer: Closed with explanation