Consumer complaint received 2025-01-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Investigation took more than 30 days
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
This is now my third complaint, and it's currently still unresolved. I've did my part. I've waited too long. Please assist me with this issue related to complaint XXXX [ Dispute of Incorrect Balance, Increased Intrest from unpaid incorrect balance and Unresolved Issues with Synchrony Bank lenders of the PayPal Credit Card I am disputing with Synchrony not PayPal ] I am writing to formally express my frustration and request assistance regarding an ongoing issue with Synchrony Bank , which has resulted in significant financial strain and distress over the past years. 

In XX/XX/2023, I initiated a balance transfer with XXXX XXXX XXXX XXXX to pay off a {$1000.00} balance with PayPals credit provider, Synchrony XXXX XXXX Unfortunately, Synchrony Bank/XXXX  does not accept electronic balance transfers and instead required that payments be sent via check. As a result, XXXX XXXX XXXX XXXX issued the first check in XX/XX/2023. Synchrony Bank informed me to allow XXXX business days for the check to be received. After XXXX calendar days, I contacted Synchrony XXXX XXXX only to be told the check had not been received. 

In response, XXXX XXXX XXXX XXXX issued a second check in XX/XX/2023, but Synchrony Bank claimed they did not receive it. A third check was issued in XX/XX/2023, and after waiting another 15 calendar days, Synchrony Bank once again indicated they had not received it. At this point, I requested a direct mailing address where someone would regularly receive mail. A manager at Synchrony Bank provided me with a valid address, assuring me that it would be properly monitored. 

XXXX XXXX XXXX XXXX then issued a fourth check in XX/XX/2023. After waiting 17 days, Synchrony Bank confirmed they had received this check, dated XX/XX/2023. At that point, I believed the matter was resolved and that my account had been paid off. However, upon checking my PayPal account, I saw a balance of {$0.00}, only for it to suddenly increase to {$2000.00} shortly thereafter due to a system glitch.

Synchrony Bank explained that the glitch in their system incorrectly reflected that they owed me money, leading them to issue two checks to outdated addresses, which I never received. Despite informing them of this, I have been unfairly held responsible for the {$2000.00} balance, including interest charges. I have disputed this account multiple times, but Synchrony Bank has continued to maintain that I am liable for the debt. 

Furthermore, I have requested evidence proving my responsibility for this debt, but to date, I have not received any such documentation. As of now, my balance stands at {$1700.00} due to forced payments to avoid damage to my credit. Additionally, my credit limit has been reduced, and my account now reflects an over-limit status of {$1400.00}, further exacerbating the situation. 

At this point, the company also lowered my limit that I can use. 

The actions of Synchrony Bank including the improper processing of claims and the failure to provide proof of responsibility, have caused significant emotional and financial hardship. I am seeking your assistance in resolving this matter promptly and fairly. 

Now, for whatever reason PayPal reached out to me on this issue and told me that had nothing to do with it, which I'm completely confused on that. Because the complaint once again is against synchrony bank, they are the ones who are providing the credit for the company PayPal to use with their customers for credit cards in partnership with paypal and synchrony bank.

Ultimately I would like, if the company to finally settle the balance. I've been trying to tell them for a very long time. This has nothing to do with me, and I did not cash checks that they accidentally sent out and I am not responsible. I even took it upon myself to call and clarify this issue. They told me to disregard, however, during that time frame the customer service agents at synchrony bank made a mistake sending those checks out to a old address. I should not be punished for a mistake that is not my fault. 

Please settle all balances will synchrony credit. I'm being fair and i'm still making payments, and I shouldn't I. Also am requesting the funds back that I made towards this balance in any occurred interest This has been going on too long, and it's not solved. It's XXXX XXXX XXXX.Now this happened in XXXX XXXX XXXX.My credit is affected, and i'm not able to do anything because of this balance. 

I did speak to Synchrony Bank XXXX XXXX XXXX ext XXXX About the case about 2 months ago and nothing is settles as of yet this is hindering me still amd I need this taken care of.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation