Consumer complaint received 2024-07-25 00:00:00
Product: Money transfer, virtual currency, or money service — International money transfer
Issue: Other transaction problem — 
Company: MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
State: MA

Complaint narrative:
RE : [ EXTERNAL ] In regards to REFERENCE # XXXX ; New Reference Number XXXX [ ref :! XXXX.! XXXX : ref ] External Inbox XXXX XXXX XXXX ( XXXX hours ago ) to XXXX Dear Sir/Madam, Thank you for contacting MoneyGram.

The transaction you have sent with MoneyGram was refunded, and it is available for pick up by you with the new reference number XXXX. 
In order to collect this item you are going to have to go to a Moneygram location near you, show a valid photo ID, and provide the new reference number to receive your funds. 
Please do not hesitate to get in touch should you have any further questions. 
Thank you for using MoneyGram, and we hope to serve you in the future. 
Best regards, MoneyGram International XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX -- XXXX -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : XXXX XXXX XXXX XXXX ] Sent : XX/XX/XXXX XXXX AM To : XXXX Subject : [ EXTERNAL ] In regards to REFERENCE # XXXX I am writing to you regarding transaction reference # XXXX dated XX/XX/XXXX, for the amount of {$180.00}. Despite providing all necessary information three years ago, I have yet to receive a satisfactory resolution. I am disheartened to receive another inquiry from your end, as I don't anticipate a positive outcome based on past experiences. Here is a detailed account of the situation : On XX/XX/XXXX, I sent {$180.00} to a recipient in XXXX who never claimed the money. I then visited the XXXX in XXXX, MA, where I initially conducted the transaction, to request a refund. At XXXX, I was asked for identification and presented my license. However, my license reads " XXXX XXXX XXXX, '' while my middle name is " XXXX. '' This discrepancy complicated the situation. 

When I originally sent the money, I was not asked for an ID, only my name, which I provided as " XXXX XXXX '' the name by which I am commonly known. Currently, XXXX requires an ID for transactions, but at that time, only my name was needed. 

If you truly desire to send my refund you can always write a check to XXXX XXXX XXXX Pleasant XXXX XXXX XXXX XXXX I hope this explanation clarifies the issue and helps in reaching a resolution. 
Thank you for your understanding and assistance. 

Sincerely, XXXX XXXX -- ======================================= XXXX XXXX | XXXX XXXX Phone : XXXX Web : cos.network ================================================ Please consider the environment before printing this email PLEASE TRY REDUCE, RECYCLE, REUSE AND RESTORE In order to learn you need to know why, how and what if This message may contain confidential information. If you are not the intended recipient, please notify the sender immediately and delete this email from your system. 


ref XXXX  XXXX.! XXXX : ref XXXX XXXX XXXX XXXX ( XXXX minutes ago ) to XXXX Thank you for your response. It appears that this is the final resolution, but unfortunately, your efforts have not worked, at least for now. 

I visited XXXX, where I originally processed the transaction, and the representative attempted to work on reference # XXXX. However, she seemed unsure of what to do and directed me to a MoneyGram office, which I couldnt locate. Subsequently, I went to XXXX at XXXX XXXX XXXX, XXXX, but they informed me that they do not handle MoneyGram refunds. At this point, I am left without a solution. 
If you are genuinely interested in refunding my {$180.00}, instead of sending me back and forth between MoneyGram agents, you can simply issue a check and mail it to me, as you already have my name and address on file. 
Thank you for your understanding and prompt resolution of this matter. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation