Consumer complaint received 2025-09-21 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
Wells Fargo Bank , N.A . 
Corporate Compliance Department XXXX XXXX XXXX XXXX XXXX, CA XXXX RE : Second Formal Claim regarding Misposted XXXX Transfer on XX/XX/year> Your claim number : XXXX RE : Formal Claim regarding Misposted XXXX Transfer on XX/XX/year> Claim Number : XXXX Dear Wells Fargo Claims Department, I am writing to formally dispute and demand a resolution for a transaction error involving my Wells Fargo account on XX/XX/year>. 
Summary of Facts : On XX/XX/year>, I received a {$120.00} payment from XXXX XXXX to my XXXX account. I subsequently initiated a transfer of that same amount from XXXX to my Wells Fargo account. However, Wells Fargo erroneously posted the transaction as a debitsuggesting I had made a payment to XXXX with XXXX XXXX listed as a payee. 
This error has caused significant harm. As the name XXXX XXXX appeared in the transaction details, my spouse wrongly interpreted this as a personal payment, severely damaging our relationship at a time when we were making progress toward reconciliation. We have been living separately, and this event has halted our efforts to reunite. The emotional distress and reputational harm caused by this inaccurate posting can not be overstated. 
Following this, I submitted a second {$120.00} transfer from XXXX to Wells Fargo, which was correctly processed. However, the initial {$120.00} remains uncredited and misclassified. 
Actions Taken : Contacted Wells Fargo and was referred to XXXX. 
XXXX confirmed in writing that the original {$120.00} was never received by them. 
Returned to Wells Fargo with this evidence and was told to fax the letteran obsolete and burdensome method for resolving claims. 
Despite compliance, the claim was closed without proper investigation or correction. 
Legal Concerns : This situation potentially violates several federal protections, including : Regulation E ( 12 CFR 1005.11 ) : Your failure to investigate and correct the erroneous transaction constitutes a breach of my rights under the Electronic Fund Transfer Act.

Negligent misrepresentation : The false classification of the transaction and the disclosure of a third-party name has caused reputational and emotional damage. 
Unfair or Deceptive Acts or Practices ( UDAP ) : Failure to act on documented evidence and closing the claim without reasonable review violates good-faith standards and could constitute deceptive business conduct.

Demands : 1. Immediate correction of the XX/XX/XXXX transaction and crediting of {$120.00} to my account. 
2. Written acknowledgment of the error, clarifying that no payment was made to XXXX XXXX and that she was the original sendernot recipientof funds. 
3. Monetary compensation for the emotional distress, reputational harm, and inconvenience caused by your mishandling of this transaction. I propose a minimum of {$10000.00} in compensation, which reflects : o Damages caused to my personal life and relationship, o Breach of Regulation E, o Mishandling of documented dispute evidence, and o Unreasonable reliance on outdated communication methods.

Other concern : The bank should be concerned about a flaw in their accounting system that would allow a transaction of this type to go through without a subsequent alert to identify and correct the error. 
Notice of Intent : If I do not receive a satisfactory resolution within 15 business days, I will file formal complaints with the Consumer Financial Protection Bureau ( CFPB ), the Office of the Comptroller of the Currency ( OCC ), and the North Carolina Attorney General, and pursue legal counsel to consider litigation for damages. 
I have enclosed the XXXX letter confirming that the original {$120.00} was not received. Please consider this an official demand for resolution and compensation. 

Sincerely, XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation