Consumer complaint received 2025-01-18 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Formal Complaint Regarding Violations of the Fair Credit Reporting Act ( FCRA ) and Related Consumer Protection Laws by ExperianDear Consumer Financial Protection Bureau, This letter serves as a formal complaint regarding repeated violations of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and related Texas consumer protection laws by Experian Information Solutions , Inc. ( Experian ). These violations have caused significant financial harm, emotional distress, and wasted time due to Experians failure to ensure accurate reporting, properly reinvestigate disputes, and comply with federal and state laws governing consumer rights.BackgroundThis complaint pertains to Experians repeated violations of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and related Texas consumer protection laws. Below is a detailed list of the violations, supporting evidence, and demands for immediate corrective actions.Violations Identified1. Inaccuracies in Reporting ( FCRA 1681s-2 ) XXXX XXXX XXXX and other creditors reported inaccurate payment histories, such as charge-offs and delinquency dates.Example : XXXX XXXX Services marked XXXX paid account as charged off.2. Failure to Properly Investigate Disputes ( FCRA 1681i ) Items labeled as " remained unchanged '' despite disputes suggest Experian failed to conduct a thorough reinvestigation of the disputed information.3. Improper Collection Account Reporting ( FCRA 1681a ( d ) ) Collection accounts ( e.g., XXXX XXXX XXXX and XXXX. XXXX XXXX ) were not verified with accurate debt ownership details or amounts, potentially involving deceptive practices.4. Improper Third-Party Sharing ( FCRA XXXX ) Sharing of transactional data, such as internal remarks or inaccurate delinquency records, with third parties ( e.g., XXXX ) XXXX without proper verification.5. Violations of Address and Employment Accuracy RequirementsOutdated Addresses : Experian report includes multiple outdated and inaccurate addresses, such XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is inaccurately listed as my current employer.Current Information : Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Violations of Additional FCRA Provisions15 U.S.C. 1681c : Outdated addresses and employer information on the report may constitute obsolete and inaccurate data, violating the requirement for timely and accurate updates.15 U.S.C . 1681g : If Experian failed to provide full disclosure of all information in the file during the disputes, it violates disclosure requirements.15 U.S.C . 1681h : Any unreasonable barriers or practices imposed by Experian during file disclosures could further infringe on consumer rights.15 U.S.C . 1681m : If adverse actions were taken based on Experians inaccurate reports without proper notification, it breaches adverse action notification requirements.15 U.S.C. 1681s-2 : Creditors like BMW Financial Services are responsible for correcting inaccurate information and failed to fulfill their duty.15 U.S.C. 1681s-2 ( b ) : If furnishers of disputed information failed to investigate upon notification, they violated their obligation to conduct an adequate review and provide accurate updates to XXXX. Violations oXXXX XXXX XXXXXXXX XXXX XXXX Deceptive Trade Practices Act ( DTPA ), XXXX XXXX : Experians actions constitute false, misleading, or deceptive acts under Section XXXX ( b ) by repeatedly reporting inaccurate and outdated information.Repeated failure to reinvestigate disputes reflects unconscionable practices, taking advantage of my limited ability to verify and correct the reported data.XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Sharing outdated and unverifiable personal information with third parties violates privacy safeguards.Failure to investigate disputed collection accounts undermines identity theft protections under Section XXXX Finance XXXX XXXX : Third-party debt XXXX must investigate and correct inaccuracies in their files. Experians failure to verify such information XXXX violate this statute.Texas Business & XXXX XXXX XXXX XXXX : Requires consumer reporting agencies to block and not report information related to fraudulent accounts.Mandates notification to consumers within a reasonable time after deleting inaccurate information.Requires timely reinvestigations of disputed information, within 30 days of receiving notice.Obligates furnishers to investigate disputed data and report results to consumer reporting agencies.Restricts the reporting of obsolete information, including outdated addresses and employer details.Evidence and XXXX XXXX and Results : XX/XX/XXXX : Evidence of inadequate resolution of XXXX XXXX, XXXX : XXXX XXXX XXXX disputes marked as verified despite XXXX XXXX, XXXX : Records of disputes and Experian 's inadequate responses.May XXXX, XXXX : Reinforcement of unresolved issues related to XXXX XXXX XXXX and other accounts.XXXX XXXX XXXX : Latest records of unresolved issues and updated items.Credit Reports : Full Experian credit report dated XX/XX/XXXX, highlighting inaccuracies in reporting outdated addresses, employers, and unverified accounts.Additional Documentation : - Examples of recent settlements involving Experian, including the \ {$22.00} XXXX settlement for disseminating inaccurate information and \ {$16.00} XXXX for failing to investigate disputes.Historical examples of Experian 's systemic failures, including Texas Attorney General actions requiring stricter data monitoring.Impact of ViolationsFinancial HarmDenial of credit and higher interest rates due to inaccurate reporting.Emotional DistressProlonged stress and anxiety caused by Experians negligence and systemic failures.Wasted ResourcesTime and money spent repeatedly disputing inaccuracies and attempting to resolve issues without resolution.Relief SoughtImmediate Corrective Actions : Remove or correct all inaccurate data.Conduct a thorough reinvestigation of disputed accounts with verifiable documentation.Compliance Assurance : Implement procedures to prevent future violations of FCRA and state consumer protection laws.Damages : Compensation for financial and emotional harm caused by Experians negligence.Statutory and punitive damages under FCRA 1681n and 1681o.Additional Remedies : Provide updated reports to creditors who accessed my inaccurate credit file in the last XXXX months.Next StepsIf these demands are not addressed within XXXX days, I will : Pursue litigation under FCRA and Texas consumer XXXX laws.Join or initiate class-action litigation addressing systemic issues in Experians XXXX reporting practices.AttachmentsDispute records and responses from Experian.Credit reports highlighting inaccuracies and systemic issues.Correspondence with creditors and Experian regarding disputes.Supporting legal references and case summaries.Thank you for your attention to this matter. Please contact me at XXXX XXXX further information or clarification is required.Sincerely, XXXX XXXX XXXX : XX/XX/XXXX SSN ( Last XXXX Digits ) : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation