Consumer complaint received 2025-08-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Changes in terms mid-deal or after closing
Company: Global Lending Services LLC
State: CA

Complaint narrative:
Subject : Unilateral Loan Term Change / Unfair or Deceptive Practice / Incomplete Refinance / Customer Cash Back / Special Finance Rate Claim Form XXXX XXXX Account : XXXX On XX/XX/XXXX, of the original contract signing, I entered into a vehicle purchase contract with GLS for a principal amount of {$44000.00}. The contract clearly states : After this contract is signed, the seller may not change the financing or payment terms unless I agree in writing to the change. I do not have to agree to any change, and it is an unfair or deceptive practice for the seller to make a unilateral change. Despite this clause, the seller unilaterally changed the financing terms, including the APR, without my written consent. This has caused : Misreported finance terms on my loan Higher payments than agreed Potential damage to my credit and financial planning Problem : Global Lending Services continues to furnish inaccurate, incomplete, and misleading information to the credit bureaus, and their own written responses to the CFPB demonstrate they can not maintain accurate records or address the reporting issues I've raised. I made a down payment of {$3000.00} it was applied to reduce my financed balance it should still be reflected properly on my credit report. The lender reported the loan incorrectly as if the down payment didn't exist, causing inaccurate reporting. Because the payments aren't being reported : Even timely payments aren't earning me " points '' toward improving my score. 

What happened : In their XX/XX/XXXX CFPB Letter GLS restated my Retail Installment Sales Contract terms but avoided addressing the actual dispute : the accuracy of credit reporting. Their response confirms : They are reporting an account as " current '' while historical payment data is inconsistent and missing months. Prior CFPB responses have contained factual errors, including impossible payment due dates ( XX/XX/XXXX, stated in XX/XX/XXXX ) and balances inconsistent with payments made and interest charged. They admit to not reporting my XX/XX/XXXX payment because their " reporting date '' was XX/XX/XXXX, even though all payment was received XX/XX/XXXX- knowingly reporting. 


I am also writing regarding the Customer Cash Back / Special Finance Rate claim form associated with my vehicle purchase, contract number 6058. Upon review, it is clear that the refinance and/or incentive form is incomplete and contains sections that have not been properly filled in or acknowledged. Portions related to cash payment assignment, special finance rate election, and acknowledgement of terms are either blank or not properly completed, making the form invalid. Signing or processing this form in its current state could constitute an unfair or deceptive practice, as it may misrepresent my election of incentives or financing terms.

I therefore refuse to sign or accept this form in its incomplete state and request that a fully completed, accurate, and clear version be provided before any further action is taken. Please confirm in writing that no incentives, cash payments, or financing elections have been processed or applied based on this incomplete form. I also request that this matter be addressed immediately to prevent any unauthorized changes to my finance terms.

These actions violate the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ( a ) and ( b ) ) by failing to furnish complete and accurate information and by failing to correct and update inaccurate information after direct dispute.

Harm : GLS 's repeated misreporting has damaged my creditworthiness, inflated my debt-to-income ratio, and caused me to be denied for credit offers. Their inability to furnish correct and timely information makes continued reporting unreliable and harmful.

Thank you for your prompt attention to this matter. I expect a written acknowledgment confirming receipt of this letter and corrective action within 10 business days.

I have attached copies of relevant documents with key details circled for clarity.

Company response to consumer: Closed with explanation