Consumer complaint received 2025-05-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: DISCOVER BANK
State: NY

Complaint narrative:
On XX/XX/year>, I made a {$1400.00} ACH payment through XXXX XXXX XXXX for a trading service provided by a company known as XXXX XXXX XXXX  This service was paid for using my XXXX XXXX XXXXXXXX XXXX account ending in XXXX. I never received any services or access in return, the whole time. 

Since then, XXXX XXXX XXXX has shut down entirely. The company 's CEO, XXXX XXXX, publicly confirmed the closure, acknowledged refund issues, and admitted the platform was no longer operational. Further, consumer forums and social media confirm widespread payout denial and a complete collapse of services. The company is now widely reported to have operated as a scam, with internal evidence showing the redirection of client funds. 

I have attached a full evidence package documenting : Public confirmation by XXXX XXXX XXXX CEO of the companys shutdown XXXX  and XXXX user complaints alleging withheld payouts and fraud Leaked employee calls shared via XXXX showing internal misconduct Complete website and platform shutdown Confirmation of services not rendered after payment This case qualifies as a clear violation of the Electronic Fund Transfer Act ( EFTA ), which protects consumers from financial loss when services paid for are not rendered even if the transaction was authorized. 

This also potentially falls under UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ), as Discover Bank has demonstrated the following : Refusal to recognize a fraudulent merchant after widespread reports and evidence Template-style responses failing to address direct facts or submitted documents Dismissive handling despite evidence of financial loss and scam exposure Rather than investigating this matter properly, Discover Bank primarily through a representative named XXXX has responded to multiple complaints ( via CFPB, BBB, and internal channels ) with generic form letters. These responses deliberately avoid addressing : The non-receipt of services The merchants collapse and confirmed scam activity The new, verifiable documentation I have since submitted This lack of engagement indicates a systemic failure in Discovers dispute resolution process and creates the appearance of either willful negligence or a deliberate attempt to suppress consumer restitution claims. 


As a young XXXX consumer, I have gone through all the proper channels submitting documentation, evidence, and confirmation numbers across multiple agencies. Yet my concerns have been met with repeated, impersonal responses, particularly from Discover Banks Executive Office representative XXXX, who has responded with little regard for the evolving facts or the financial and emotional impact of this matter. 

If a representative feels fatigued, impatient, or uninvested in responding to serious, evidence-backed complaints involving clear consumer fraud, perhaps a role requiring greater empathy and accountability would be more appropriate. 

This complaint deserves real attention. It is not about anger or frustration its about fairness, financial protection, and institutional responsibility. Im simply asking that this matter be reviewed in full, and resolved as any legitimate case of non-receipt and merchant fraud should be.

Company response to consumer: Closed with explanation