Consumer complaint received 2025-06-23 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: SC

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXX RE : Formal Complaint - XXXX XXXX XXXX XXXX XXXX and XXXX Reporting Agencies To Whom It May Concern, I am filing a formal complaint against XXXX XXXX XXXX XXXX XXXX, as well as against the credit reporting agencies that continue to report inaccurate and unverified information regarding an account they claim to own. 
The account in question relates to a vehicle I purchased through XXXX. However, the financing for that vehicle was handled by a third-party lender, XXXX XXXX XXXX XXXX XXXX ), who was the true lienholder and original creditor. XXXX had no continuing financial or legal interest in the debt, and therefore could not have legally assigned or sold the debt to XXXX XXXX XXXX. 
On XX/XX/year>, I sent a formal written request to XXXX XXXX XXXX for validation of the debt under the Fair Debt Collection Practices Act ( XXXX U.S.C. XXXX ). They responded on XX/XX/year>, but only provided a copy of the original XXXX retail installment contract. They failed to provide proof of legal ownership, a proper chain of assignment from XXXX to XXXX XXXX, or an itemized breakdown of the alleged {$16000.00} balance. 
Furthermore, there is no provision in my original contract with XXXX XXXX XXXXXXXX XXXX XXXX XXXX that authorizes XXXX to return or reassign the remaining debt back to XXXX, the seller. XXXX was not the lienholder and had no continuing financial interest in the loan. If the debt was left unpaid after the insurance settlement, any deficiency balance should have remained with XXXX who could have assigned or sold it directly to a debt collector, if necessary. The appearance of XXXX as the source of the account is inaccurate. 
I previously disputed this account with all three credit reporting agencies, so far Experian as responded, despite my submission of supporting documentation and explanation of the ownership discrepancy, Experian failed to properly reinvestigate the dispute. Their reinvestigation resulted in no change to the reporting status of the account, which they marked as " meets FCRA requirements. '' However, based on what was provided by XXXX XXXX XXXX only a retail contract from XXXX ), this conclusion is factually and legally incorrect. 
The following laws have been violated by XXXX XXXX XXXX and the credit reporting agencies : - FDCPA ( 15 U.S.C. 1692g ( b ) ) - Failure to cease collection efforts after dispute without validation. 
- FDCPA ( 15 U.S.C. 1692e ) - False or misleading representation of the legal status of the debt. - FCRA ( 15 U.S.C. 1681s-2 ) - Reporting inaccurate and unverifiable information after dispute. - FCRA ( 15 U.S.C. 1681i ( a ) ) - Failure of the credit bureaus to reinvestigate and correct disputed information. 
I am requesting that the CFPB investigate this matter and enforce appropriate penalties. I also request that this unvalidated and improperly reported account be permanently removed from all of my credit reports and that XXXX XXXX XXXX be instructed to cease all collection activities related to this matter. 
Thank you for your time and attention to this matter. 

XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation