Consumer complaint received 2024-08-20 00:00:00
Product: Debt collection — Rental debt
Issue: Took or threatened to take negative or legal action — Threatened or suggested your credit would be damaged
Company: Rent Recovery Solutions
State: MA

Complaint narrative:
I rented a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> and had signed a one year lease that would have ended on XX/XX/year>. A few months into the lease, I reported ill smell of trash thoughout the halls of the property enough to make you sick to your stomach in your unit as well as trash bins displayed in the parking lot on most XXXX degree summer days cooking outside. I had window that was broken in my apartment that would not close in the dead of winter, my apartment was on the top floor of a XXXX XXXX  XXXX  the window was not repaired but nailed shut which was a fire hazard but they kept telling me later and later it would need to be replaced, it never got replace. But most importantly I confirmed with management and the rental office staff that the building and property was non smoking as I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX prior to signing of the lease. I was told yes there is no smoking allowed. I made daily and weekly reports of the cigarette smoke and XXXX  XXXX  coming into my unit to management and I was told I needed to find were it was coming from in order for them to try to stop it. After over several months of consistent unanswered complaints I informed the office I would need to move as my XXXX  told me I could not live there as it was a determint to my health. I ended up on a XXXX several times a day to just cope. I informed the management I would be moving as they violated the terms of the lease for a an apartment in a non smoking building. I spoke to an attorney who told me they could not ask me to stay or force me to stay since they violated the terms of the lease ( non smoking apt ). The management came to me with an Agreement and Mutual Release requesting I sign it they would let me out of the lease so I could move where there is no smoke since they could not determine where the smoke was coming from. It just poured into my unit from the halls and thru the slider and I was forced to inhale second hand smoke for almost a year. I reviewed the Agreement and Mutual release which surprised me as It stated that they would only allow me to early term the release if I agree to pay them a month of rent. Of course, I did not sign the agreement as I found it insulting to be asked to pay to be let out of a lease which they violated the terms of by allowing smoke to enter my unit and subjecting me to second hand smoke and making me sick as a result of it. They have been reporting this on my credit and my daughter XXXX XXXX credit Since XXXX of XXXX  when I moved out of the unit. The unit was left in impecable condition as I am aware they they rented the unit in XXXX of XXXX  to a new tenant. 
The rental Recovery solutions collection company has destroyed my XXXX plus credit score and caused me serious damage to my credit score which is now XXXX. I should be seeking three times the damages for my illness. XXXX XXXX XXXX XXXX did not take me to XXXX XXXX as should have been done since this is a housing issue because they knew that the XXXX XXXX would tell them I owe nothing as they broke the terms of the lease not providing a non smoking apartment to me. Instead XXXX XXXX hired a rental housing collection debt agency to ruin my credit. I want this removed immediately and this account balance XXXX out. I paid my rent up until I left and I owe nothing.

Company response to consumer: Closed with explanation