Consumer complaint received 2024-07-29 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Card was charged for something you did not purchase with the card
Company: BARCLAYS BANK DELAWARE
State: CA

Complaint narrative:
In the year XXXX, I discovered I was a victim of identity theft with my XXXX XXXX Credit card. I was able to prove my innocence because I have access to my online account and credit card. I submitted the proper documentation to all the credit bureaus alerting them I am a victim of identity theft and all bureaus approved my case. Randomly I started receiving letters from a JetBlue Card/Barclay 's Bank saying I was past due on payments in the year XXXX. I have never heard of or opened a JetBlue Card, so I disregarded it as spam. It started receiving letters from a collection agency saying I owed over {$19000.00} in debt from JetBlue/Barclay 's Bank I decided to call Barclay 's Bank to see what was happening. It has turned out that in XXXX of XXXX ( the exact time the identity theft started of the XXXX XXXX XXXX ) there was a JetBlue credit card with my information. Someone has opened another credit card with my information. The problem is that I have no clue what are the purchases, the credit card, or online access to the account. I was completely in the dark with no way to dispute the charges. I finally received statements and all the charges have been made in XXXX. " XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX '' are all cities in XXXX. All the purchases are made in pesos ( XXXX currency ) and converted to US dollars with an interest rate. All transactions are either a tire shop, restaurants, pedicure & car service. The credit limit is {$10000.00} over 3 days, between XXXX XXXX the person spent {$9500.00} & XX/XX/XXXX the person spent {$410.00}, basically maxing out the credit card in 4 days. Between XXXX and XX/XX/XXXX, the person spent an extra {$13000.00}, the person tried to make payments using a Chase account but I don't have a Chase account only a Bank XXXX XXXX, before stopping in XXXX, XXXX, XXXX, and XX/XX/XXXX. ALL THESE TRANSACTIONS WERE MADE IN XXXX DURING A PANDEMIC WHEN FLYING WAS VERY RESTRECTIVE, ALL PURCHASES WERE MADE IN XXXX XXXX ( PESOS ) CONVERTED TO XXXX DOLLARS, AND NEARLY {$20000.00} WAS SPENT IN 2 MONTHS ( CREDIT LIMIT IS {$10000.00} ), AND NO SUSPICIOUS ALERTS WERE MODIFIED TO JETBLUE CREDIT CARD. I imagine because the card was being declined. This occurred at the same time the XXXX XXXX XXXX theft happened, this happened in the year XXXX during a pandemic where flying was very restrictive. I worked in construction and was considered an essential worker so I never stopped working in the year XXXX. I have attached my paystubs to JetBlue/Barclays Bank XXXX XXXX company work paystubs for XXXX and XX/XX/XXXX as proof I was not making these purchases in XXXX and working at the same time. I don't have family in XXXX or know anyone whom I will give access to. Finally, I was shocked JetBlue did not see these rapid purchases as a warning especially going over the credit limit. Thank you for reading and I hope this can be resolved soon. Please see all the attached documentation for evidence of fraud.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief