Consumer complaint received 2022-04-29 00:00:00
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: DISCOVER BANK
State: NY

Complaint narrative:
On or about XX/XX/2022 I received Discover Bank member FDIC Account Summary with payment coupon attached showing an total balance amount of {$6500.00} owed to account owner XXXX XXXX XXXX. XXXX XXXX XXXX is the person to whom the debt arising from the Discover Bank consumer credit transactions is initially payable on the face of the Discover Bank monthly account summaries. See also, 15 U.S. Code 1602 ( g ). On XX/XX/2022 I recorded my acceptance of the price and amounts owed to me with the XXXX XXXX XXXX XXXX XXXX XXXX Georgia in book XXXX on page ( s ) 1064, 1065, 1066, and 1067. My acceptance of the personal security owed to me was authenticated with qualified endorsement by me and duly recorded for bookkeeping journal entry. I registered my ownership of the security made payable to my order and delivered the same for deposit to my Discover Bank account ( see attached copy of certified recording ). On XX/XX/2022 I mailed to Discover Bank and XXXX XXXX XXXX XXXX Vice President, Chief Financial XXXX notice of my acceptance with assignment and instructions that I wanted the registered item deposited in my discover bank account. The original item, payment coupon, qualified endorsement XXXX, and deposit receipt were delivered with instructions to Discover Bank at XXXX XXXX XXXX XXXX, PA on XX/XX/2022 for deposit and credit to my account ( See Attached proof of delivery and service for XXXX XXXX Mail Tracking # XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX Vice President, Chief Financial XXXX also received delivery of copies of the deposited item along with the certified copy of the recorded assignment and instructions on XX/XX/2022 via XXXX XXXX Mail XXXX # XXXX XXXX XXXX XXXX XXXX ( See Attached proof of delivery and service ). As of the date of this complaint Discover Bank has not deposited the item and has failed to credit my account by midnight of the business day it received the item. At this time I believe discover bank may have misappropriated these funds for unjust enrichment. I have attempted to resolve this matter directly with Discover Bank, and its officers XXXX XXXX XXXX, Chief XXXX XXXX and President and XXXX XXXX XXXX XXXX Vice President, Chief Financial XXXX. At this time I believe that Discover Bank is willfully in violation of the Matching Principle under Generally Accepted Accounting Principles ( GAAP ) provisions found at 12 U.S. Code 1831n. Accounting objectives, standards, and requirements dealing with XXXX XXXX XXXX XXXX XXXX for XXXX. Discover Bank has taken adverse action against me and has closed my account wherein I no long have access to my credit which was being used for my personal, family, and household benefit. I request that the FDIC intervene and conduct an audit of Discover Banks accounting records to find were the misappropriated funds have been allocated so I may receive the payments owed to me from my deposits. Further, I am including with this CFPB complaint my supporting Affidavit of Facts. I am also requiring that XXXX XXXX XXXX, XXXX XXXX XXXX, or another employee, XXXX, or member for Discover Bank XXXX Member FDIC ) who has personal knowledge of and access to XXXX XXXX XXXX ' Discover Bank banking records ( " Accounting Records '' ) sign the attached " AFFIDAVIT FOR VERIFICATION '' enclosed with this complaint.

Company response to consumer: Closed with explanation