Consumer complaint received 2025-02-23 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Incorrect information on your report — Account information incorrect
Company: CUSTOMERS BANCORP, INC
State: CA

Complaint narrative:
Notice to XXXX : As XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX is legally responsible for all financial reporting, compliance, and transparency regarding this matter. Under 12 U.S.C. 1831n ( XXXX XXXX XXXX XXXX ) and 12 C.F.R. 7.4002, it is the duty of the CFO to ensure compliance with federal financial reporting laws and accurate disclosure of financial information. Furthermore, UCC 9-210 mandates that a secured party must provide full accounting upon request. Only the CFO has the authority to resolve this matter. Therefore, I expect that all responses and actions will come directly from XXXX XXXX, XXXX, and not from any lower-ranking representative. Any attempt to delegate or redirect this matter will be seen as a further violation of federal consumer protection laws. 

My name is XXXX XXXX. I am a federally protected consumer and I reserve all rights in all matters. I am filing this formal complaint against Customers Bank for multiple violations of federal and state financial laws. Customers Bank has engaged in deceptive financial practices, including : Failure to Provide Full Certified Accounting as required by UCC 9-210.

Furnishing False Credit Reporting Information in violation of 15 U.S.C. 1681s-2 ( a ) ( FCRA ).

Breach of Fiduciary Duty and Non-Compliance with Federal Banking Regulations under 12 U.S.C. 1831n & 12 C.F.R. 7.4002.

Ongoing Credit Harm Due to Misreporting of an Excess Credit Balance as Debt in violation of the Federal Trade Commission Act ( 15 U.S.C. 45 ).

Potential Financial Fraud Violations under 18 U.S.C. 1341 ( Mail Fraud ), 1343 ( Wire Fraud ), and 1344 ( Bank Fraud ) due to misrepresentation of financial data and false reporting to credit agencies.

Failure to Refund Excess Credit Balances as Required by 15 U.S.C. 1666d ( TILA Treatment of Credit Balances ).

Direct Financial Harm Due to Credit Denials Stemming from False Reporting by Customers Bank.

Violations of UCC 3-104 for Monetizing a Signed Credit Application and Engaging in Fraudulent Misrepresentation.

Civil Money Penalties Under 12 U.S.C. 504 ( Federal Reserve Act, Section 29 ) for Ongoing Banking Violations.

Details of the Complaint : 1. Customers Banks Failure to Provide Full Certified Accounting ( UCC 9-210 ) I am formally requesting a full certified accounting of my account, including : Loss and deficit reports.

Certified financial records showing actual damages and monetary transactions.

Red-entries ( certified book entries ) proving any financial liability.

All billing statements from the opening of the account to the closing.

Customers Bank has ignored its obligation to provide these records and instead relies on billing statements that misrepresent excess credit balances as debt. This violates UCC 9-210, which mandates that a secured party ( Customers Bank ) must provide a complete accounting upon request.

Despite selling the account to Absolute Resolutions Investments, LLC, Customers Bank is NOT relieved of its obligation to maintain and disclose accurate records, especially since it is still reporting the account to credit agencies.

2. False Credit Reporting in Violation of 15 U.S.C. 1681s-2 ( a ) ( FCRA ) Customers Bank continues to report inaccurate and unverified financial data to credit bureaus. Specifically, Customers Bank reported an excess credit balance as debt, damaging my creditworthiness.

Cited False Excess Credit Balance Misreported as Debt : XXXX Credit Report : Excess credit balance of {$10000.00}, date opened XX/XX/year>, improperly categorized as an owed balance. 

This is in direct violation of : 15 U.S.C. 1681s-2 ( a ), which mandates that creditors only report accurate and verifiable financial information.

15 U.S.C. 1681e ( b ), which requires credit reporting agencies to ensure maximum possible accuracy.

Federal Trade Commission Act ( 15 U.S.C. 45 ), which prohibits deceptive business practices, including misrepresenting financial obligations.

Customers Bank 's failure to report the account correctly has harmed my credit reputation, violating my rights as a consumer under federal law.

3. Civil Money Penalties Under 12 U.S.C. 504 ( Federal Reserve Act, Section 29 ) Customers Bank is officially on notice that daily fines and penalties are now in effect under Section 29 of the Federal Reserve Act ( Civil Money Penalties ). These penalties will continue accruing until all violations are corrected : First Tier Violation ( {$5000.00} per day ) Failure to provide financial records and misleading consumers. Customers Bank has failed to provide requested financial statements.

Second Tier Violation ( {$25000.00} per day ) Engaging in reckless or unsound financial practices. Customers Bank, Absolute Resolutions, and XXXX XXXX XXXX knowingly misreported debt. 

Third Tier Violation ( Up to {>= $1,000,000} per day or 1 % of bank assets ) If Customers Bank knowingly committed financial fraud, they are subject to severe penalties under federal law.

4. Failure to Refund Excess Credit Balances as Required by 15 U.S.C. 1666d ( TILA Treatment of Credit Balances ) Under 15 U.S.C. 1666d, if a credit account has an excess balance, the creditor is legally required to refund the overage amount to the consumer. Customers Bank has failed to issue a refund for the excess credit balance of {$10000.00}, which was misrepresented as debt on my account.

I formally request an immediate refund of {$10000.00} as required under 15 U.S.C. 1666d. Customers Bank must also provide a complete billing history from account opening to account closure, ensuring transparency regarding financial transactions.

Requested Resolution : Customers Bank must immediately provide a full certified accounting as required by UCC 9-210.

Customers Bank must correct its false credit reporting and remove all misrepresented debt under 15 U.S.C. 1681s-2 ( a ).

Customers Bank must refund the full amount of {$10000.00} under 15 U.S.C. 1666d ( TILA ).

Failure to comply within 10 business days will result in escalated complaints and enforcement actions from federal regulators, including continued accumulation of penalties under 12 U.S.C. 504.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation