Consumer complaint received 2025-09-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: Experian Information Solutions Inc.
State: MT

Complaint narrative:
Hello, I didn't see the right options to choose from but I am glad it got me here. I'm a Surviving Victim of decades of XXXX. Now a certified Advocate, do consulting for the DOJ on Victim Services. To improve the odds of success for the many who will unfortunately follow. I recently learned of the law helping us clear up our Credit Report. I am INCREDIBLY GRATEFUL for this. Having once owned a XXXX XXXX XXXX, multiple homes, a family and a future full of hope. XXXX  stole EVERYTHING to survive. Becoming homeless, losing Credit put me in further abuse and danger, trying to outrun my XXXX. Even with the assistance of the FBI, DOJ, there weren't programs that assisted financially. Credit history was destroyed when the FBI notified it was time to relocate, suddenly, when another location was compromised. I became XXXX from self defense, survival. XXXX administration removed jobs of my decades long supports.Further destroying hope, identity, safety. Having now a XXXX  XXXX XXXX injury from the years of strangulation and violent abuse, it has taken my ability to speak without XXXX XXXX. I began the online process of requiring Credit report corrections. My complaint here, is about the need for Credit reporting agencies to provide ACCESSIBLE methods of communication to complete the task. Specifically for Experian to allow for their website to create alternative methods for allowing Consumers to VERIFY identity to access their report. Experian blocks Consumers from logging in or receiving their Free Annual Credit Report, leading you to purchase 'access ', via purchasing a subscription, to gain access. That subscription further exploits by your having to agree to 'share ' your information with anyone who 'claims ' to have a business. Selling your life to profit. Most XXXX  Rings, Trans National ones like mine, have greater technology than our GOVERNMENT. They exploit the IGNORANCE and GREED of the 3 companies that hold everyone 's past activities, phone numbers, email addresses, associate, employers and LOCATIONS. By having business fronts ; they REMAIN IN CONTROL. Today I was sent REPEATEDLY to sign in attempts, failed log ins; denied access from Experian. This has happened every time, over the years that I have tried to access my Report. There's no questions asked to help verify your identity, unlike the other two agencies. Equifax has a great model for initial access to begin the dispute process. It doesn't require the Consumer go in circles for HOURS and allows uploading of what information is required to comply with the LAW. The amount of RISK Victims are being put in being forced to disclose life threatening information online, in email accounts, via technology that is shared beyond your control, with every website you visit is dangerous. Not to mention the risks of hacking. It is my hope here, to speak TRUTH to POWER. To let you know how IMPORTANT it is for Credit Reporting Agencies to not only comply with the law but to do so with systems that facilitate its implementation. Having atleast 3 years to comply, and the resources to, one would think they would have websites that alow the VOICELESS to access vital services. To be able to answer SECURITY questions like the other 2 do ; to simply LOG IN and begin the retraumatizing process of looking back, to go forward. There's much FEAR of how our information will be handled. No guarantee of CONFIDENTIALITY, nor disclosure of how the information we provide will be stored, used in the future. Worse yet, no disclosure of what level of experience in this area, if any, that the recipient of our 'proof ' will have. If any NON DISCLOSURE policies are in place. I am currently in need of safe housing, near medical facilities and CREDIT is REQUIRED to secure it. Along with needing any amount of CREDIT CARD opportunities to pay for surgical procedures and relocation. I have NEVER defrauded my creditors by non payment. I have SURVIVED on less than {$1000.00} a month for decades by the grace of God alone. My hope is this deeply personal writing will encourage you in your enforcement efforts and shed light on the need for correction to Experian for their violation of my rights to fairly and TIMELY access my Report, file disputes, with my speech XXXX. I'm XXXX from the TRAUMA, literally, unable to get rehabilitation, procedures from being delayed, blocked by the 3 most POWERFULL agencies in the world. Experian is specifically keeping me from moving to get XXXX, because of their denial of access, failure to provide services that work. Aka LOG IN to facilitate fair and accurate CREDIT, as required by LAW. 
There is MUCH to be done in the RESTORATION of HUMANITY to Victims of Crime. I pray my efforts here to speak ; bring about AWARENESS and CHANGE. God bless you ALL for the part you play in this endless endeavor.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation