Consumer complaint received 2025-10-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: GOLDMAN SACHS BANK USA
State: CA

Complaint narrative:
I signed up for XXXX and rented via their partner program. In this particular case I decided to rent a car through XXXX  and began renting from the company. The initial car was bad and after about a month I decided to exchange for another. I rented a XXXX XXXX which was problematic from the beginning. Losing time and days to repairs which should have been made prior to its rental. The issue stems from XXXX XXXX  dishonesty. The rental period from XX/XX/year> to XX/XX/year> was paid on XX/XX/XXXX. After payment I was de-platformed by XXXX and could not drive/ earn. The following weeks payment which covered the week of XX/XX/XXXX through the XXXX, was paid over the phone with an agent named XXXX on the XXXX and after payment, the car was de-platformed again and I had to come into the location and show proof of payment ( which they already had but " misplaced '' ). I was de-platformed and told I hadn't paid in two weeks and I returned the vehicle. I tried to explain that I had paid for the vehicle and was a little behind on payment as XXXXXXXX XXXX pay rates are extremely low. They had allowed exceptions many times prior but this final time, everything was different. The payment made on the XXXXXXXX XXXX XXXXXXXX was not charged by them the way they had charged every previous week since I began renting there ; it was processed as a " temporary hold ''. As the only money I had was on the XXXX XXXX Goldman credit card, and I was at my cards limit ( XXXX ) I could not rent another week and was forced to return the vehicle. This took place on the XXXX. They claimed I hadn't paid in two weeks, while simultaneously holding the ledger that proved I did. They added an additional XXXX day to the few days I had the car that was deplatformed, and charged an additional {$430.00}, vs the weekly rate of {$320.00}. They held the XXXX as a temp charge in order to piggyback the additional inflated rate they had premeditated on charging. They made threats of repossession and banning from XXXX  due to a two week delinquency, which according to their own records is a lie. They forced me to sign a fraudulent insurance paper stating I damaged their vehicle, when I hadn't, and signed " under duress ''. Highly unethical and predatory behavior. I disputed twice with XXXX Goldman , but even with all of the proof, documentation and legal challenges ( ie : approving a charge that exceeded my credit limit by over {$400.00}, without approval ), they denied. XXXX confirmed the charge was processed differently for that transaction and that particular location of XXXX has a history of scamming it's XXXX  car rental customers. I have reported them to XXXX  as well for their shady practices. Even though XXXX XXXX receipt reflect the payment of {$330.00} dated the XXXX, the XXXX  ledger now shows a the charge retroactively as {$810.00}, which is 100 % inaccurate.

Company response to consumer: Closed with explanation