Consumer complaint received 2026-05-29 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
i currently reside with my nephew and his family ( XXXX XXXX ). i have XXXX XXXX and live in a XXXX I have been living with them in XXXX XXXX arizona for the past 2 years. they have purchased a new home with more property to build on in XXXX arizona. they are building me my own residence with a XXXX garage for me. i withdrew XXXX XXXX dollars from my XXXX XXXX retirement account on XXXX. the monies arrived into my wells fargo account on XX/XX/XXXX. i went with XXXX XXXX ( my niece ) to schedule a wire for XXXX XXXX dollars to get them some money to start building my new home at XXXX on XX/XX/XXXX. this morning i noticed the wire was cancelled. so i had to go back to the bank ( not easy being XXXX ) at XXXX XXXX today. the same person who helped me yesterday said it was great to see me because they had some more questions. the branch manager XXXX then questioned my transactions and what i needed the money for. i continually explained i am building a new home. they then stated they would reverse the wire fee and send the wire. an hour later i logged into my account and noticed they had cancelled the wire again. i called them and they stated it was a fraud issue. we went back there and the branch manager stated they blocked the because my niece seemed suspicious. the manager then also laughed and said she was the one who canclled the transaction and not the fraud department. these people are terrible and have caused me alot of XXXX and unnecessary stress. i have been a customer for a long time and even had my mortage through wells fargo that i paid off last year. at this time i am very frustrated so i called my nephew XXXX XXXX who has a power attorney for my well being. we met at another branch at which time they continued to question who XXXX was and what i needed money for. XXXX also provided the power of attorney that is notarized and dated XX/XX/XXXX. they then asked XXXX to step outside and asked me to move to another office which made me very uncomfortable. after 1 hour and 15 minutes they told me i could not have my money because they were suspicious and they would call me tomorrow. i now had to call and cancel all the appointments with the builders for tomorrow because i have no access to my money. my nephew came in and asked what they were going to do to get my funds to me and they could not give him and answer. he then stated this would be a problem especially considering you took a XXXX person to another office without his XXXX. the wells fargo agents then called the police department and blocked our vehicle in when we were trying to leave. the XXXX Arizona Police department conducted a small investigation and completely understood our frustration. the report number is XXXX officer XXXX was one of the officers who took the report. XXXX XXXX phone number is ( XXXX ) XXXX whould you have any questions. they are treating us like we are criminals. my family takes care of me everyday. why do these people get to decide how or when or why i use my money. I now have no money available, have missed appointments with contractors to build my new home and ALL they can tell me is they will call me tomorrow. i dont know what else to do as i need my money to build my new house. i feel they dont like me because i am in a XXXX XXXX XXXX and need assistance. sincerely XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation