Consumer complaint received 2026-06-02 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.
State: PA

Complaint narrative:
I am the owner of a XXXX XXXX XXXX XXXX XXXX, a durable medical equipment ( XXXX ) business and am filing this complaint against PNC Bank regarding the freezing of my business account, refusal to provide meaningful information regarding the freeze, and the significant disruption caused to my business operations. On XX/XX/year>, I deposited a series of legitimate business checks that I received from XXXX XXXX as payment for medical equipment and healthcare-related services provided by my company. One check was deposited through the PNC mobile application : * Check No. XXXX * Amount : {$2300.00} The remaining checks were deposited in person at a PNC branch. During the deposit process, I provided identification and any verification requested by the bank. The deposited checks were as follows : | Check Number | Check Date | Amount | Sender | Sender Bank | | -- -- -- -- -- -- | -- -- -- -- -- -- - | -- -- -- -- - : | -- -- -- -- -- -- -- -- | -- -- -- -- -- - | | XXXX | XX/XX/year> | {$5600.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$4100.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$38000.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$2300.00} | XXXX XXXX XXXX XXXX XXXX | | XXXX | XX/XX/year> | {$2000.00} | XXXX XXXX XXXX XXXX XXXX | | XXXX | XX/XX/year> | {$850.00} | XXXX XXXX XXXX XXXX XXXX | | XXXX | XX/XX/year> | {$6400.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$1100.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$16000.00} | XXXX XXXX | PNC Bank | | XXXX | XX/XX/year> | {$1600.00} | XXXX XXXX XXXX XXXX XXXX | | XXXX | XX/XX/year> | {$730.00} | XXXX XXXX XXXX XXXX XXXX | The total value of these deposits was approximately {$79000.00}. These were legitimate business payments from XXXX XXXX, a major health insurance company. Six of these checks were drawn directly on PNC Bank itself. The checks were accepted by PNC, processed, and credited to my account. The funds remained in my account for approximately one month without any issue or notification from the bank. When I opened this business account, I specifically informed PNC that my business utilizes contractors located in XXXX who provide operational support, billing services, and marketing services. PNC was aware of the nature of my business operations from the beginning. On XX/XX/year>, I visited the PNC branch in XXXX, Pennsylvania and worked with a representative named XXXX to initiate two international wire transfers to my contractors. The wire transfers were : * {$20000.00} to Contractor # 1 * {$20000.00} to Contractor # 2 These payments were supported by legitimate invoices for services rendered to my company. Before initiating the wire transfers, XXXX reviewed my identification, invoices, and supporting documentation. The wire transfer requests were accepted and submitted. Approximately three days later, I received a call informing me that PNC 's fraud department had objected to the transfers and would not process them. Shortly thereafter, PNC froze my entire business account. I was unable to access any of my funds, including funds unrelated to the wire transfers. I could not make payments, conduct business operations, or access money that had already been deposited and held by PNC for nearly a month. What followed was an extremely frustrating and unacceptable experience. For more than two weeks : * No one at PNC could explain why my account was frozen. * Branch employees could not provide answers. * The branch manager could not provide answers. * The fraud department repeatedly transferred me between representatives. * Every representative simply stated that I would receive a letter explaining the restriction. * No one could tell me the specific reason for the freeze. * No one would provide contact information for the person handling my case. * No one could provide a timeline for resolution. I repeatedly contacted PNC seeking answers and assistance. Despite having nearly {$80000.00} of legitimate business revenue in the account, I was effectively locked out of my own funds and prevented from operating my business. On or around XX/XX/year>, I met with XXXX at the PNC branch and explained the entire situation. I provided extensive supporting documentation, including : * Contractor invoices * XXXX XXXX payment information XXXX XXXX formation documents * EIN documentation * Service agreements with contractors * Additional business records requested by PNC XXXX scanned and submitted these materials to the individual handling the investigation. After following up several days later, I was informed that there was little the branch could do and that I would have to continue dealing with the fraud department directly. Only after repeatedly demanding answers and threatening legal action did I finally receive a call from the individual handling my case. During that conversation, I was informed that PNC was investigating the deposited checks and was waiting for verification from the issuing company. This explanation raises several serious concerns. First, the checks were issued by XXXX XXXX, a nationally recognized insurance company. Second, many of the checks were drawn directly on PNC Bank itself. Third, the checks had already been deposited, processed, and remained in my account for nearly a month before any investigation was initiated. Fourth, PNC never raised concerns when the deposits were made. The investigation appears to have started only after I attempted to use my own funds to pay legitimate business contractors. Finally, despite freezing my account and disrupting my business operations, PNC has refused to provide any timeline for completion of the investigation. PNC 's actions have caused significant harm to my business. I have been unable to timely pay contractors, business operations have been disrupted, and my professional relationships have been negatively impacted. My concerns are as follows : 1. PNC froze my business account without providing a meaningful explanation. 2. PNC failed to communicate the reason for the restriction despite numerous requests. 3. PNC repeatedly directed me between departments without providing answers. 4. PNC refused to provide contact information for the individual handling the investigation. 5. PNC failed to provide any timeline for resolution. 6. PNC restricted access to legitimate business funds derived from insurance payments. 7. PNC accepted and held the deposited funds for nearly a month before suddenly questioning their validity. 8. PNC caused substantial financial and operational harm to my business through poor communication and lack of transparency. I am requesting that PNC : 1. Provide a complete written explanation for the account freeze and investigation. 2. Provide a specific timeline for completion of the investigation. 3. Release any funds that are not subject to a legitimate legal hold. 4. Explain why the investigation was not conducted when the checks were originally deposited. 5. Explain why the account was frozen only after I attempted to pay legitimate business contractors. 6. Review the conduct and communication practices of its fraud department. 7. Compensate me for any fees, damages, or losses resulting from this unreasonable restriction and lack of communication. I respectfully request CFPB assistance in obtaining answers, restoring access to my funds, and ensuring that PNC Bank complies with its obligations to provide fair treatment, transparency, and reasonable communication to its customers. Thank you for your assistance.

Company response to consumer: Closed with explanation