Consumer complaint received 2025-10-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
I am filing a formal complaint against XXXX  and TransUnion for failing to correct inaccurate information regarding late payments reported on my credit report for account # XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. Despite multiple written requests for correction ( letters dated XX/XX/XXXX and XX/XX/XXXX ), my requests have been ignored, constituting a violation of multiple federal statutes, including the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ). 
Violations Committed : Fair Credit Reporting Act ( FCRA ) Violations : Under XXXX U.S. Code XXXX, creditors must send periodic statements at least 21 days before the payment due date. The continued reporting of this inaccurate late payment demonstrates a failure to comply with this requirement. 
XXXX U.S. Code XXXX mandates that credit reporting agencies ensure the accuracy of consumer credit files. In my case, this obligation has not been upheld. 
XXXX U.S. Code XXXX ( b ) requires that consumer reporting agencies maintain reasonable procedures to assure maximum possible accuracy in credit reports. 
XXXX U.S. Code XXXX ( d ) ( XXXX ) ( A ) ( i ) states that certain transactions and experiences should not be considered part of a consumer report if they do not meet specific criteria. 
Truth in Lending Act ( TILA ) Violations : The TILA emphasizes the necessity of accurate and timely disclosures to consumers. The wrongful reporting of a late payment has damaged my creditworthiness, causing undue financial harm. 
Gramm-Leach-Bliley Act ( GLBA ) Violations : XXXX U.S. Code XXXX, XXXX U.S. Code XXXX, and XXXX U.S. Code XXXX require financial institutions to protect consumer privacy and ensure the accuracy of financial reporting. The mishandling of my credit information suggests a failure to meet these obligations. 
Protection Against Non-Payment of Obligations Act ( PAANL ) : This act holds creditors accountable for providing timely statements and preventing unfair penalties. The continued presence of this late payment on my report contradicts this protection. 
Identity Fraud and Misreporting - XXXX U.S. Code XXXX : The continued reporting of false information could be classified as a misrepresentation of identity or fraudulent reporting, which carries legal consequences under federal law. 
Formal Request for Correction : I formally demand the immediate removal of the inaccurate late payment notation from my credit report. 
If this issue is not resolved immediately, I will escalate my complaint further, including potential legal action and filing additional complaints with relevant agencies. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of our agreement have always been met, and the account in question must reflect the status of " Paid As Agreed, Never Late. '' I request documented proof supporting the claim of late payments, including : Dates, amounts, and all communication records indicating that the payments were actually late. 
In the absence of valid proof, I expect an immediate correction of my credit report. 
If, after investigation, you fail to provide verifiable proof of late payments, I demand that the account be updated immediately to reflect its accurate status as " Paid As Agreed, Never Late. '' Per the FCRA, I expect a timely investigation and a written response within 30 days from the receipt of this dispute letter. Failure to comply will be considered a direct violation of multiple federal laws. 


Inaccuracies Identified Balance Consistency All three bureaus report a balance of {$300000.00}, which is correct, but the reporting of payment history conflicts with the account status. 


Account Status vs. Payment Status Conflict The account is listed as Open and Current across all bureaus, yet both TransUnion and Experian show a XXXX late payment ( XXXX XXXX ), which directly contradicts the Current status. 


Payment History Inconsistency TransUnion reports a XXXX late in XX/XX/XXXX. 


Experian reports a XXXX late in XX/XX/XXXX as well. 


Equifax reports no late payments at all, showing inconsistency between bureaus. 


Creditor Remarks Missing/Incomplete Only XXXX  provides XXXX description ( Real Estate Mortgage FHA mortgage XXXX, while the other bureaus omit remarks, leading to inconsistent reporting. 


Dispute Status All bureaus list Account not disputed, even though discrepancies clearly exist.

Resolution Requested : Immediate removal of the late payment notation from my credit report. 
Written confirmation of the correction. 
Acknowledgment of compliance with federal laws. 
I trust that you will promptly rectify this issue and ensure my credit report reflects accurate information.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief