Consumer complaint received 2025-01-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: AZ

Complaint narrative:
On XX/XX/year> Wells Fargo notified me that there was potentially fraudulent activity on my account. When I got into my account, a cash advance was made on my credit card maxing it out. Money was transferred from my savings emptying it out into my main checking account. Almost XXXX dollars was trying to be taken from my Wells Fargo account by XXXX XXXX. So I immediately go to XXXX XXXX  and notice several attempts of someone posing as me trying to send money to a person that I have never communicated with or connected with. My XXXX XXXX states that they are not in my contacts or paid by people I know. You see several times this person is trying to be paid by me. My XXXX XXXX states that they see another device logged in to my account. When I open it, it shows the device is located in or near XXXX XXXX I live in XXXX and in fact have never been to XXXX XXXX They tried to send XXXX dollars first and it failed, my bank blocks it. They then try to send XXXX dollars it fails my bank blocks it. They then try to send XXXX dollars and it fails my bank blocks it. Then they try to send XXXX and both XXXX XXXX  and my bank allow it. I file a claim for all of it with Wells Fargo. They show that the first XXXX did not complete but they cant open a claim until the other XXXX posts. Once it posts I file a claim. They tell me because my name is associated to the XXXX XXXX  account that its not fraud and deny my claim. But I inform them that it was indeed not me and that I have proof someone did something and pretended to be me to send this money. I also filed a claim with XXXX XXXX, and they said my history shows its me. But if you look at my history it shows XXXX dollars that was attempted and failed. I have never sent this amount of money to anyone nor do I even use XXXX XXXX regularly to pay anyone. If they looked at my history they would see the attempts that were failed and ultimately blocked by my bank. And that I have no contact with the alleged person. XXXX XXXX  also denied my claim stating it has my name. But thats the thing is fraud is wrongful or criminal deception intended to result in financial or personal gain. Whomever this person is impersonated me to get my bank to send them XXXX dollars after XXXX was failed and blocked. Both XXXX XXXX and Wells Fargo blocked the first XXXX attempts but somehow allowed the XXXX. In result I have no lost XXXX dollars and told theres nothing they can on either side XXXX XXXX or Wells Fargo. I have screen shots of XXXX XXXX and the attempts and the proof someone in XXXX XXXX logged into my account. I have denial claims from both XXXX app and Wells Fargo, stating it was me when I am stating that it is not me. I would just like someone to be responsible for my money. XXXX dollars is a lot of money. You block multiple attempts but then allow XXXX to go through. It does not seem right or as if I am protected on either side. Mind you the money transfers from my card to my main savings and charges to my credit card that happened all in the same day were refunded. But not this because my name was associated to it. Again thats how fraud works someone pretends they are you to seek financial gain.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation