Consumer complaint received 2024-09-18 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: JPMORGAN CHASE & CO.
State: PA

Complaint narrative:
I was moving from XXXX XXXX XXXX XXXX XXXX XXXX 


I found several companies in an online search. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, contacted me and quoted a price to move the itemized list of household items and furniture provided by email. In turn, XXXX XXXX XXXX provided their DOT number on my quote. 

I checked the DOT website and discovered that XXXX XXXX XXXX  is not registered with FMSCA to move furnishings and is a scammer. 
I immediately canceled/disputed the charge with Chase on XX/XX/2024 ( hours after the scam charge was posted ) A CHASE CREDIT customer service person told me not to worry and that the charge would be immediately removed from my account, and it was. 
I discovered that XXXXXXXX XXXX XXXX is not DOT registered. It is part of an ongoing investigation with the XXXX Attorney Generals  office for moving fraud and preying on XXXX citizens needing help rejoining their families. 
Chase Credit repeatedly reverses the disputed credit card charge. Chase is defending a scammer and enabling them to continue to abuse older adults. 
I have disputed the charge three times and submitted proof of fraudulent activity.

Chase Credit refuses to reverse the charge and finds it my fault for purchasing services with a scammer. Additionally, Chase Credit has implemented a ZERO fraud policy to protect the consumer. 



IN CONCLUSION, THE MATTER IS NOT BEING TAKEN CARE OF PROPERLY BY CHASE XXXX XXXX XXXX XXXX is operating fraudulently in Florida with fake registrations I canceled payment on XX/XX/XXXX; the charge occurred on XXXX XXXX XXXX has a 72-hour right to cancel l law concerning household service purchases SEE THE DOT DETAILS The data is from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Household Goods Complaint History Safety Rating Safety Rating : Not Rated Review Date : Most recent Safety Rating Data Licensing and Insurance For Licensing and Insurance details click here The National Consumer Complaint Database ( NCCDB ) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows XXXX companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints. In order to access this system, please visit : http : //nccdb.fmcsa.dot.gov. 

The following table reports the number of complaints lodged in the NCCDB against the selected HHG company in the last four years. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves ; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX single complaint can belong to more than one category ; therefore , the sum of the complaints in each category may not equal the total complaints. 
XXXX Click here for a list of the complaints associated with each category.

Company response to consumer: Closed with explanation