Consumer complaint received 2021-05-07 00:00:00
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
My name is XXXX XXXX XXXX. I have a Capital One card.

I sent payment to Capital One for the month of XXXX, that included a notarized letter of my ID. 

I have been requesting Capital One to update my phone number and email in your records, since XX/XX/XXXX. You refuse. You have and have had my information in your notes but you refuse to update my number in your records. 

Capital One has repeatedly denied receipt and or clarity of the photos I have emailed, faxed, and mailed to Capital One.

I was forced to get a notarized letter that my ID was clear and send it to Capital One, in an attempt to give Capital One opportunity to self correct. That letter was sent to XXXX XXXX, XXXX XXXX, IL, along with a payment of {$450.00}. The check was cashed, but Capital One, Once again, refused to acknowledge the notarized letter of my picture ID With Verification of a clear picture of my drivers license, NOTARIZED, why do you continue to : 1. Deny receipt of my ID 2. Send emails to an email address I have repeatedly asked you to stop sending emails to? 
3. Call me XXXX my name is XXXX XXXX The letter/payment was sent to Capital One, XXXX XXXX. XXXX XXXX, XXXX XXXX, IL XXXX, XX/XX/XXXX. 

Not only has Capital One been punitive in your actions, of not updating your records you have sent a false claim to XXXX of another fraud alert, issued by Capital One, this time Capital One issued the fraud alert. 

Please, research the records of what Capital One did in XX/XX/XXXX, and has now really done, by making a false fraud alert claim. 

There has been No resolution for almost a year to get Capital One to do and be right, good and true. 

Your actions now have gravely impacted my home ownership process. I hold Capital and your cohorts responsible! 

This email documents the conversations I have had today with Capital One representatives, none of which have resolved my concerns : a. XXXX was rude and not helpful b. XXXX was professional and cordial, appeared helpful as much as she could c. XXXX was cordial but not helpful This matter is beyond reasoning with Capital One to do what is right, good and true.

Capital One you are hereby requested to cease and desist all false claims about my Capital One Account. 

You are also requested to clean up the false secret narrative of a fraud alert that Capital One put in my account and reported to XXXX. XXXX has not taken an abrupt act by not posting anything on their website of their account and alleged data of my credit worthiness, according to them via a fraudulent Capital One claim.

XXXX has shut down reports of their data reporting of their records on me, due to your false claim.

Capital One, correct your self!

I do believe this matter does involve XXXX  discrimination and bias. 

I do believe that their is a strong punitive element to Capital One refusal to acknowledge what you did that was wrong, not good and not true, and refusal to self correct. 

I do believe at this point that I must take every necessary step to protect myself from fraudulent claims, narratives, acts, and impacts of actions taken against me by Capital One Federal Board of Governors Reserve, At this point, all of these issues will have to be resolved in a different way from how I have tried to resolve them for almost a year. 

Your attention and response are requested. 
XXXX, XXXX XXXX XXXX Reigns!

Company response to consumer: Closed with explanation