Consumer complaint received 2026-04-16 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Struggling to pay your loan — 
Company: Special Financing Company, LLC
State: NC

Complaint narrative:
CFPB Complaint Company Name : Special Financing Company , LLC Product : Installment Loan / Retail Installment Sales Contract Issue : Unauthorized electronic fund transfer ; Failure to properly respond to billing dispute ; Hardship accommodation refusal ; Misapplication of Same-As-Cash terms Complaint Narrative : I am submitting this complaint regarding Special Financing Company , LLC XXXX XXXX with XXXX Retail Installment Sales Contract that included a XXXX Same As Cash ( SAC ) provision. I have acted in good faith at all times and made consistent monthly payments of {$290.00} throughout the term of this agreement, including during a period of significant documented medical hardship ( biopsy, XXXX, XXXX, XXXX, and ongoing treatment ). XXXX. Same-As-Cash Dispute On XX/XX/XXXX, while still within the XXXX Same As Cash period, I was informed by a company representative that my balance was {$5000.00}. This is inconsistent with my payment history, as I made XXXX consecutive payments totaling {$3500.00} during the SAC period. I have formally requested : A full itemized accounting An explanation of how the balance was calculated Confirmation of whether the SAC provision was properly applied To date, no written accounting or explanation has been provided. XXXX. Medical Hardship Request On XX/XX/XXXX, I submitted a formal hardship request in writing via email and certified mail. This request was based on documented medical hardship. The company has not provided a written response addressing the substance of this request. Instead, I was instructed to call customer service, despite already communicating by phone and in writing. XXXX. Unauthorized Electronic Fund Transfer ( XXXX Issue ) On XX/XX/XXXX, I verbally revoked automatic draft authorization by phone and confirmed this revocation in writing the same day via email. Despite this revocation, on XX/XX/XXXX, XXXX XXXX XXXX attempted an electronic debit of {$290.00} from my bank account. This debit was unauthorized and occurred after revocation of authorization. My financial institution reversed the charge ; however, the attempted withdrawal caused account disruption. I have documentation of : Revocation of authorization ( phone log and email ) Unauthorized draft attempt Bank reversal confirmation This conduct appears inconsistent with the Electronic Fund Transfer Act ( Regulation XXXX ), which requires that authorization for preauthorized electronic transfers be honored when revoked. XXXX. Failure to Provide Written Resolution Although the company acknowledged cancellation of auto-draft after the unauthorized attempt, it has failed to : Address the billing dispute in writing Provide a detailed accounting of the balance Respond substantively to the hardship request Clarify whether the SAC provision was properly applied Instead, communications have been limited to directing me to call customer service, which does not provide a documented resolution process. XXXX. Third-Party Contact Concern On or around XX/XX/XXXX, Special Financing XXXX XXXX XXXX third party ( my mother ) regarding this account. I did not authorize third-party communication regarding my financial obligations. This raises concerns regarding improper third-party contact and potential privacy violations. Desired Resolution : I am requesting that XXXX XXXX XXXX : XXXX. Provide a complete written accounting of the loan balance and SAC calculation XXXX. Confirm whether finance charges were improperly assessed during the SAC period XXXX. Correct any balance miscalculations XXXX. Confirm that no further electronic drafts will be attempted XXXX. Provide a reasonable hardship resolution, including potential balance reduction or forgiveness based on documented circumstances I am requesting a written, documented response.

Company response to consumer: Closed with explanation