Consumer complaint received 2025-10-25 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: LEXISNEXIS
State: TX

Complaint narrative:
CFPB Complaint ( Consumer Reporting Credit Reporting Companies ) Product : Credit reporting Issue : Incorrect information on your report / Problem with a credit reporting companys investigation Companies involved ( select as applicable ) : XXXX XXXX XXXX, LexisNexis Risk Solutions, XXXX ( and any specialty CRAs used by lenders/insurers ) What happened I operate a XXXX XXXX XXXX XXXX XXXX. To launch and scale operations, I followed a standard formation and banking plan ( LLC/EIN , business banking, insurance placement, vendor accounts, and a technology stack for inspections/work orders ). I also prepared a funding packet ( 12-month cash-flow forecast, use-of-funds, capability statement ) and began onboarding clients. 

My progress has been obstructed by inaccurate and/or unverifiable information in my consumer report ( s ) that the credit reporting company ( ies ) have failed to correct after dispute, causing downstream denials and delays for essential business services ( banking, insurance underwriting, vendor terms, and working-capital lines ). These errors and the inadequate reinvestigation have directly harmed my ability to become contract-ready for banks, asset managers, and investorsthe core customer base for a home-preservation practice.

Why this violates the FCRA 15 U.S.C. 1681e ( b ) ( FCRA 607 ( b ) ) Accuracy : The CRA ( s ) did not maintain reasonable procedures to assure maximum possible accuracy. Inaccurate items remain and are being relied upon by lenders/insurers.

15 U.S.C. 1681i ( FCRA 611 ) Reinvestigation : After my dispute ( s ), the CRA ( s ) did not conduct a meaningful reinvestigation or provide a complete Method of Verification ( furnisher identity, member code, documents reviewed, and verification dates ).

15 U.S.C. 1681c-2 ( FCRA 605B ) Identity Theft Blocking ( if applicable ) : Where identity-theft indicators were present and I supplied an FTC Identity Theft Report, the CRA ( s ) did not timely block or delete the information.

15 U.S.C. 1681c-1 ( FCRA 605A ) Alerts/Freeze ( if applicable ) : Delays or failures related to placing/maintaining fraud alerts or a security freeze impeded mitigation. 

Business harm ( concrete impact ) The unresolved inaccuracies have impeded or delayed : Banking readiness : opening/optimizing business accounts and dual-control policies. 

Insurance placement : XXXX XXXX XXXX XXXX XXXX XXXX required by clients. 

Vendor terms : software, inspection platforms, materials vendors ( needed for field operations ). 

Working capital : 0 % intro business cards, revenue-based LOCs, and invoice financing that rely on consumer reports. 

Go-to-market commitments : XXXX XXXX XXXX and XXXX milestones tied to service-level XXXX. 

These obstacles undermine my ability to deliver the professional services my firm provides, which include : inspection playbooks, contractor-vetting SOPs, claims/work-order workflows, documentation standards, XXXX  configuration ( XXXX ), XXXX dashboards, and XXXX XXXX. 

What I already provided to the company/companies Dispute letters identifying inaccurate/unverifiable items and requesting MOV under 611.

Evidence packages : copies of reports showing the errors, documentation supporting corrections, and identity-theft materials ( if applicable ). 

Requests for freezes/alerts and confirmation of placement ( if applicable ). 

Despite these submissions, the CRA ( XXXX ) either verified without adequate proof, failed to block identity-theft items, or did not provide a complete Method of Verification.

What I want the CFPB to help resolve Immediate correction or deletion of inaccurate/unverifiable entries and confirmation in writing.

A complete Method of Verification for any item the CRA ( s ) refuse to delete ( furnisher name & member code ; documents reviewed ; dates/methods of verification ).

Identity-theft block under 605B for any affected items ( if applicable ).

Confirmation that security alerts/freezes ( if requested ) are properly in place.

Updated disclosures reflecting the corrections so I can complete banking, insurance, vendor onboarding, and funding steps critical to my home-preservation consulting business. 

Attachments I will upload Funding readiness packet ( capability statement, 12-month cash-flow, use-of-funds ).

Dispute letters and CRA responses. 

Copies of consumer reports highlighting disputed items. 

Identity-theft materials ( FTC report/police report ), if applicable. 

Evidence of denials/delays from banks, insurers, and vendors referencing consumer-report data. 

Operational plan & deliverables list ( inspection playbooks, SOPs, PMS configuration guides, XXXX dashboards ) to demonstrate legitimate business need and ongoing harm.

Company response to consumer: Closed with explanation