Consumer complaint received 2025-03-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
From : XXXX XXXX XXXX Splendid Place Apt XXXX XXXX XXXX XXXX Phone : XXXX Email : XXXX SS : XXXX Date : XX/XX/XXXX To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX, IA XXXX Subject : Formal Dispute of False Charge-Off Reporting XXXX Bank Credit Card Account To Whom It XXXX Concern, I am writing to formally dispute inaccurate and misleading information being reported on my credit file by XXXX Bank in relation XXXX XXXX charge-off on my credit report. I recently requested a XXXX from XXXX Bank concerning the charged-off account. However, they have failed to provide XXXX and have confirmed that they have not filed the charge-off with the IRS. Despite this, they have been reporting a charge-off on my credit report since XX/XX/XXXX. This constitutes multiple violations under federal law, including but not limited to : Violations of the Fair Credit Reporting Act ( FCRA ) : 1. 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Duty to Provide Accurate Information : XXXX Bank XXXX XXXX reporting inaccurate information by marking the account as charged-off without filing the required IRS Form XXXX, which is misleading and damaging to my credit report. 
2. 15 U.S.C. 1681s-2 ( a ) ( 3 ) Duty to Provide Notice of Dispute : Since I have disputed this charge-off with XXXX Bank directly, they are required to notify the credit bureaus of the dispute, which they have failed to do. 
3. 15 U.S.C. 1681i ( a ) Failure to XXXX a Proper Investigation : Credit bureaus must investigate and correct any inaccurate information. You are required to verify this information with XXXX Bank and remove it if it can not be substantiated. 



Violations of IRS Regulations : XXXX. XXXX XXXX XXXX Failure to File Form XXXX : If a lender claims a charge-off, they must issue a XXXX to the IRS and the borrower when the debt is XXXX. XXXX Bank has admitted that they have not filed a XXXX, meaning the charge-off is either fraudulent or misrepresented. 
XXXX. XXXX XXXX XXXX XXXX IRS : If the account is truly charged off, XXXX Bank is required to report it to the IRS. Failing to do so while still marking it on my credit report as charged off is a form of deceptive reporting. 
Violations of Consumer Financial Protection Bureau ( CFPB ) Regulations : XXXX. Unfair, Deceptive, or Abusive Acts and Practices ( UDAAP ) 12 U.S.C. 5531, 5536 : XXXX Bank is engaging in deceptive practices by providing conflicting information to me and the credit bureaus. Misrepresenting a charge-off without filing a XXXX is both misleading and harmful. 
XXXX. Failure to Correct Inaccurate Information : The CFPB has issued guidance on the responsibility of furnishers to ensure they report accurate information. XXXX Banks actions directly violate these consumer protection laws. 
Requested Action : XXXX. Immediately remove the inaccurate charge-off from my credit report across all three credit bureaus. 
XXXX. XXXX a thorough investigation into this matter and provide me with a written response confirming the correction. 
XXXX. If XXXX Bank can not substantiate the charge-off by providing documentation proving compliance with IRS regulations XXXX i.e., proof of a XXXX filing ), the charge-off must be deleted. 
XXXX. XXXX this dispute to XXXX Bank and demand verification under the FCRA. 
Failure to act on this request within 30 days will result in a formal complaint filed with the Federal Trade Commission ( FTC ), the CFPB, and potential legal action. Please provide me with written confirmation of the resolution of this dispute. 
Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation