Consumer complaint received 2025-09-21 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: MI

Complaint narrative:
I entered into no transaction with XXXX XXXX, XXXX. or XXXX XXXX XXXX under the belief that the standard personal loan agreement they presented would be securitized or pledged as an asset-backed security, nor did I authorize them to sell or pledge it for credit on my behalf in relation to the alleged {$20000.00} loan ( Account Number : XXXX ) originated on XX/XX/XXXX. Unbeknownst to me, XXXX structured the note as an asset-backed security, which they sold to third parties, including XXXX XXXX XXXX XXXX XX/XX/XXXX, resulting in XXXX no longer owning the asset. XXXX and XXXX stole my identity by opening accounts in my name without my knowledge or consent, constituting fraudulent conversion of my financial obligation into a securitized instrument and unjust enrichment, as they profited from the sale, pledge, or assignment of the instrument. I discovered this fraudulent activity in XX/XX/XXXX and filed FTC Identity Theft Reports ( FTC Report Numbers : XXXX and XXXX ) on XX/XX/XXXX, and XX/XX/XXXX, respectively, to document the unauthorized use of my identity, including the XXXX account as fraudulent with a total amount of {$20000.00}. Despite my repeated demands for documentation regarding the securitization, including details of the trusts, investors, and transfer of ownership, as well as my submission of the FTC Identity Theft Reports and a prior CFPB complaint against XXXX ( ID XXXX ), XXXX  and its servicer XXXX XXXX XXXX XXXX have refused to provide the requested information in violation of the Fair Credit Reporting Act ( FCRA ) 1681s-2, which requires furnishers to conduct a reasonable investigation of disputes related to identity theft and provide the results of that investigation, and the Fair Debt Collection Practices Act ( FDCPA ) 1692g, which mandates validation of the debt upon request, including verification of the original creditor and chain of ownership. They sold the note, debt, and accounts evidencing the debt to third parties without my consent, further compounding the identity theft. They continue to report the account to Experian, XXXX, and XXXX  as if they still own and service it legitimately, with a collections balance of {$18000.00} updated on XX/XX/XXXX, while also refusing to close or settle the account. This ongoing reporting is inaccurate and deceptive, violating the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) by failing to disclose critical financing terms, the furnisher obligations under the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ), which prohibit reporting known inaccurate information, and the requirement to block identity theft-related information under FCRA 605B ( 15 U.S.C. 1681c-2 ). Furthermore, this conduct constitutes an unfair, deceptive, or abusive act or practice ( UDAAP ) under the Consumer Financial Protection Act ( 12 U.S.C. 5531 ). LVNVs and Resurgents continued maintenance of internal records related to this account appears to be used to deny me future credit opportunities, further damaging my credit access and financial well-being. In their XX/XX/XXXX response to my prior CFPB Complaint # XXXX ( attached ), Resurgent explicitly stated they were " not reporting the Account to the credit bureaus '' and placed a cease-communication restriction, yet they have willfully disregarded this and my FTC reports by initiating reporting without permissible purpose under FCRA 1681b, compounding the fraud. Additionally, Resurgent demanded a police report to consider the account fraudulent, but my FTC Identity Theft Reports serve as valid affidavits under FCRA 605B, entitling me to immediate blocking of the information without further requirements.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation