Consumer complaint received 2025-01-28 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Improper use of your report — Reporting company used your report improperly
Company: JPMORGAN CHASE & CO.
State: MI

Complaint narrative:
Subject : Formal Request for Goodwill Adjustment and Removal of Negative Reporting for Paid Accounts To Whom It May Concern, I am writing to respectfully request a goodwill adjustment for two paid-off credit card accounts with Chase Bank XXXX As a loyal customer since XXXX, I have valued my relationship with your institution for over XXXX years, and I hope this letter demonstrates my commitment to resolving past financial difficulties while maintaining a strong partnership with Chase Bank. 

The accounts in question are as follows : Account Number : XXXX Type : Credit Card Date Opened : XX/XX/XXXX Status : Paid, Closed, {$8600.00} Written Off Status Updated : XXXX Account Number : XXXX Type : Credit Card Date Opened : XX/XX/XXXX Status : Paid, Closed, {$14000.00} Written Off Status Updated : XXXX These accounts have been fully resolved, and while I accept responsibility for the challenges that led to delinquency, I respectfully request that Chase Bank update the reporting for all delinquent periods to reflect " ND '' ( No Data ) in recognition of the extraordinary circumstances that impacted my ability to meet my obligations during the relevant periods. 

Background of Challenges and Context During the time these accounts entered delinquency, I faced profound and overwhelming personal, financial, and health-related challenges that were beyond my ability to control : Health Challenges : I have been managinXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which are all documented in my medical history. 
These debilitating conditions significantly impaired my ability to work consistently and manage my financial responsibilities during this period. 
Family Responsibilities and Separation : I experienced a separation from my spouse, leaving me as the sole provider for my XXXX young children XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 
I am responsible for {$2400.00} in monthly child support payments and previously owed {$21000.00} in arrears, which I have since fully paid off. 
Financial and Economic Hardship : I suffered a {$45000.00} loss in cryptocurrency investments, which further destabilized my financial situation. 
The XXXX pandemic created additional financial strain, forcing me to rely on COVID Emergency Rental Assistance ( XXXX ) to maintain housing stability. 
Social Determinants of Health : Barriers such as limited access to transportation, childcare, and emotional support compounded the difficulty of managing these accounts. 
These factors, widely recognized as social determinants of health, directly impacted my ability to maintain financial stability during the delinquency periods. 
Impact of Negative Reporting The continued reporting of derogatory marks on these accounts has created significant challenges for me and my family : Housing Discrimination : Negative credit reporting has led to denials for housing opportunities, placing my family in a precarious position.

This violates the intent of the Fair Housing Act ( 42 U.S.C. 3601 et seq. ), which aims to eliminate barriers to housing caused by systemic inequities. 
Employment Barriers : Negative credit history has created obstacles in securing employment opportunities, particularly in roles that require credit checks. 
XXXX and XXXX XXXX Decline : The stress caused by these derogatory marks has exacerbated my pre-existing medical conditions, including anxiety, stress, and emotional distress, impacting my overall well-being. 
Loss of Financial Opportunity : I have been unable to access credit for over XXXX years, hindering my ability to rebuild financial stability, invest in my familys future, and secure essential resources. 
Legal and Ethical Basis for Resolution 1. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 et seq. 
1681e ( b ) : Ensuring Maximum Possible Accuracy Credit reporting agencies and data furnishers are required to ensure the " maximum possible accuracy '' of consumer reports. Reporting derogatory marks without considering the full resolution of these accounts and the mitigating circumstances violates this standard.

1681i ( a ) ( 1 ) ( A ) : Duty to Investigate Disputes Furnishers of credit information must conduct reasonable investigations into disputes to ensure accurate reporting. 

1681s-2 ( b ) : Furnisher Responsibilities Chase Bank , as a furnisher, is obligated to correct inaccuracies and provide accurate updates to consumer reports. 

XXXX. Universal Declaration of Human Dignity Ethical principles of human dignity and fairness demand that financial institutions recognize extraordinary hardships and extend goodwill adjustments to mitigate the stigma and systemic barriers caused by negative credit reporting. 
XXXX. Americans with XXXX XXXX ( XXXX ) XXXX XXXX. XXXX et seq. 
My documented health conditions significantly limited my ability to manage my financial responsibilities during the delinquency periods. These challenges fall under the protections of the XXXX, which aims to prevent discrimination and provide equitable access to opportunities for individuals with XXXX. 
XXXX. Fair Housing Act ( FHA ) 42 U.S.C. 3601 et seq.

The continued reporting of these derogatory marks directly impacts my ability to access fair housing, creating barriers that perpetuate inequities and harm my familys stability. 
Requested Resolution In recognition of my efforts to resolve these accounts and the extraordinary circumstances I faced, I respectfully request the following : Goodwill Adjustment for Paid Accounts : Update the derogatory reporting for both accounts to reflect " ND '' ( No Data ) for all delinquent periods. 
Written Confirmation : Provide written confirmation of the updates to my credit reports with XXXX, XXXX, and XXXX, along with a copy of my updated credit report. 
Review of Systems and Policies : Conduct a review of Chase Banks reporting practices to ensure compliance with FCRA standards and ethical responsibilities to its customers. 
Conclusion As a loyal customer of Chase Bank for over XXXX years, I have worked diligently to resolve my financial obligations and improve my financial health. I hope that Chase Bank will recognize the extraordinary challenges I faced and extend this goodwill adjustment as a reflection of your commitment to supporting customers during times of hardship. 

This resolution would not only allow me to regain access to fair housing, employment, and financial opportunities but also reinforce Chase Banks reputation as a compassionate and ethical institution. Thank you for your time and understanding, and I look forward to your response and resolution to this matter. 

Sincerely, XXXX XXXX XXXX [ Address : XXXX XXXX XXXX, XXXX, MI XXXX ] [ Phone : ( Your Contact Number ) ] Account Numbers : XXXX ( Credit Card, Paid, Closed ) XXXX ( Credit Card, Paid, Closed )

Company response to consumer: Closed with explanation