Consumer complaint received 2024-08-09 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: GOLDMAN SACHS BANK USA
State: TN

Complaint narrative:
On XX/XX/year> I opened a Marcus Bank ( by XXXX XXXX ) savings account. The website boasts about unlimited withdrawals. 

On XXXX I XXXX {$10.00} into my account coming from XXXX XXXX XXXX. It was XXXX instantly. 

On XXXX I had a XXXX XXXX XXXXt of {$1000.00}. 

On XXXX, I attempted to withdraw {$1000.00} to XXXX XXXXXXXX XXXX  XXXX On XXXX XXXX contacted my wife, and advised her that they could not verify who XXXX XXXX XXXX was and they were canceling the withdrawal. 

I contacted XXXX on XXXX at XXXX AM XXXX, the representative told me the problem wasn't with the amount but it was with the bank ( XXXX XXXX XXXX ). He said I needed to call after XXXX AM XXXX to get it fixed. He told me I could freely deposit into my XXXX account. Right after that I got off the phone with him I transferred {$600.00} into the XXXX account. Several hours later the {$600.00} ended up getting reversed. 

Also on XXXX at XXXX Central time I contacted the bank to get XXXX XXXX XXXX verified. It took XXXX minutes but eventually we did a XXXX way call with XXXX XXXX XXXX and got it verified. At that point I withdrew {$400.00} into that account. The representative told me I may have a problem with the XXXX XXXX XXXX account being verified, but I didn't have anymore time to correct that. Later that day the {$400.00} got reversed. 

At XXXX AM XXXX I called the bank to get XXXX XXXX XXXX verified, and was told to try to withdraw to it first to see if it will go through. So, I withdrew {$5.00} to XXXX XXXX to test it out. Later that day it got reversed. 

In all the above conversations I have explained to ever representative that I have talked to, that I very recently had XXXX and this money is critical to keeping me afloat. Not only did I lose money from not working but the medical bills were mounting. 

What was XXXX ' solution to all of this? 

By XXXX XXXX on XXXX XXXX they decided to block all my withdrawals and Lock my account. When I called in the representative said " we are not a checking account you haven't even earned any interest yet. '' I told her about my XXXX bills, and the end result is that I'm locked out of my account with no way of getting the money and paying my bills. 

On XX/XX/XXXX, at XXXX PM Central time I was advised by XXXX from the XXXX department that I will continue to be locked out of my account and I can not withdraw any money until I receive interest. 

I finally asked to close my account, and was advised that I can not receive my money back until I receive interest. The website clearly states " unlimited withdrawals ''. There are no qualifiers on the website about the statement " unlimited withdrawals ''. 

Every XXXX of my money has completely cleared so there is no risk of the Bank losing money on this. 

I desperately need to pay my XXXX and XXXX XXXX My creditors are not interested in hearing about a bank who won't let me have my own money. Unlimited withdrawals should mean unlimited withdrawals. I was not even allowed to withdraw {$5.00}, they even reversed that XXXX. 

Please help me with this.

Company response to consumer: Closed with explanation