Consumer complaint received 2026-05-24 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: EdFinancial Services
State: GA

Complaint narrative:
I am writing to formally request the discharge of all student loans held and/or serviced by XXXX due to the companys deceptive practices, misrepresentation, and failure to provide proper guidance regarding my repayment options and federal student loan protections. Throughout my repayment history, XXXX repeatedly steered me into forbearance and deferment instead of properly informing me of affordable Income-Driven Repayment ( IDR ) options that could have reduced my monthly payments and preserved my eligibility for Public Service Loan Forgiveness ( PSLF ). As a result, I lost valuable qualifying repayment time toward forgiveness and experienced significant unnecessary interest capitalization, causing my balance to substantially increase beyond the amount originally borrowed. Despite seeking assistance and relying on XXXX guidance as my loan servicer, I was consistently directed away from sustainable repayment solutions and instead placed into repeated periods of forbearance. These actions delayed my progress toward forgiveness and created long-term financial hardship that could have been avoided had I been properly advised of my federal repayment rights and eligibility options. Additionally, XXXX servicing practices caused severe administrative and processing issues during the transfer of my loans to XXXX. During this transition, qualifying payments were not properly reflected or tracked, resulting in missing payment history and lost credit toward PSLF eligibility and forgiveness timelines. I have also experienced excessive wait times while attempting to obtain assistance from XXXX representatives, including being placed on hold for extended periods and ultimately disconnected after hours without receiving support or resolution. Further, XXXX has a documented history of deceptive and unlawful servicing conduct, including allegations and findings related to steering borrowers into costly forbearances rather than affordable repayment programs. These practices have been the subject of lawsuits and enforcement actions brought by numerous states and the Consumer Financial Protection Bureau ( CFPB ). My experience appears consistent with the broader pattern of misconduct identified in those actions. In addition, Navients mishandling of my account and inaccurate reporting practices negatively impacted my financial standing and caused significant emotional distress, confusion, and financial instability. The misinformation and inadequate guidance I received delayed my ability to pursue affordable repayment and forgiveness options that should have been made available to me as a federal student loan borrower pursuing public service forgiveness opportunities. As a borrower who relied on XXXX representations and entrusted the company to properly service my loans in accordance with federal standards and borrower protections, I respectfully request a full review of my account, restoration of any improperly lost PSLF qualifying credit, correction of inaccurate servicing records, and consideration for full discharge or appropriate relief due to the financial harm caused by XXXX misleading and unlawful servicing practices

Company response to consumer: Closed with explanation