Consumer complaint received 2024-11-07 00:00:00
Product: Debt or credit management — Mortgage modification or foreclosure avoidance
Issue: Didn't provide services promised — 
Company: Shellpoint Partners, LLC
State: PA

Complaint narrative:
On XX/XX/year> I rec 'd a call from XXXX XXXX ( Shellpoint Manager in Foreclosure Dept ) from XXXX labeled from XXXX FL. He said he wanted to get this taken care of ( foreclosure ) as if I was taking up too much of his time or just adding to his work load. While trying to understand what the agreement we were going to come to, I explained I couldn't hear him too well and he said he would call right back ( which he did ) from XXXX. This number came up as a call from Shellpoint. As I was trying to explain that this was not my loan, it was my father 's and the property they are wanting to foreclose on has my parents buried on it and that I was just recently asked to do what I could to save the property ( not in a positions to pay all the back charges ) he asked what my normal payment was suppose to be. Then he went on to say that if I sent a double payment, he would make my monthly payments {$1700.00}. XXXX and the rest would be tacked on the end. Well I wanted to know about the rest and asked him to email the agreement to me so I could take a look at it and he said he would, right after I sent my double payment. I am not the brightest and am now in a desperate situation that I just want resolved that made it almost tempting to send thousands of dollars without anything in writing but I asked him, " Who does that? '' " What if I had a lawyer who would need to look at the terms first? " He became irate and told me fine, then the sheriff will be at my house in a couple days to kick me out of my home. I guess now Shellpoint can over ride a judge 's order 's? I believe whoever called works for Shellpoint. I called the last number right back and told XXXX XXXX ( last name unsure of spelling ) and then asked him if I should call police or report it somehow and he said no, he would escalate this. Now I don't trust XXXX. Who would tell a client or customer not to report someone calling other clients who are going thru bad times ( homes in foreclosure ) who obviously just wants money sent to them and then leave them hanging. There is no bank manager who is going to make an agreement without paperwork. I was lucky that I didn't let my desire to just do whatever to get the problem taken care of over ride me cause I was tempted. I have been having issues with Shellpoint as it took 3 months for them to verify me as successor in interest and that was after they rec 'd all documentation they requested. I had already put in another complaint about them but can not remember for what as now I have a list of things that go against RESPA as I have been forced to do serious homework and research everything. The person who called ( XXXX XXXX ) also knew all the financial information about the original loan. How much was paid and how much is owed to escrow, how much is owed with and without fees. 

I feel this needs looked into right away before other people going through hard times loose anything/everything they have trying to save their home.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation