Consumer complaint received 2025-02-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: TD BANK US HOLDING COMPANY
State: NY

Complaint narrative:
On XXXX [ XXXX, XXXX, my landlord, XXXX XXXX, sent me a text message stating that he would have XXXX XXXX, a manager at TD Banks XXXX, NY XXXX XXXX go into my bank account. 

On XXXX XXXX, XXXX, XXXX XXXX came to my home, but I refused to answer the door, as I am not legally required to do so. Then, on XXXX XXXX, XXXX, XXXX XXXX **accessed my bank account without my authorization**. 

Shortly after, I received a phone call from an individual who falsely identified himself as ** '' XXXX '' ** and claimed to be calling from **TD Banks " Back Office. " ** However, it was later confirmed that this was actually XXXX XXXX XXXX who works at the XXXX XXXX. 

During this call, XXXX inquired about four cashiers checks made payable to XXXX XXXX XXXX XXXX XXXX XXXX XXXX the person I make all rent checks payable to ), which were transactions from my personal account. ** **No one calls on certified funds. ** He then proceeded to ask me **what I do for a living, despite TD Bank already having my business accounts on file. ** **No one would call me for that. ** I did **not authorize this inquiry, nor did I consent to any TD Bank employee accessing my account. ** I have **text messages proving that my landlord planned for XXXX to access my account**. This is a **serious violation of banking privacy laws**, and XXXX has abused his position at TD Bank for personal reasons**. 

To make matters worse, XXXX XXXX showed up at my home**, which I consider a direct threat to my safety. This is harassment, and I am now seeking a **restraining order against him**. 

XXXX XXXX XXXX  **Actions Taken by Me : ** 1. **I have reported this incident to the District Attorneys office** for further investigation. 
2. **I contacted TD Bank**, but they have **not explained how or why XXXX accessed my account** without authorization. 
3. **I have preserved recordings of the phone call and text messages that prove XXXX XXXX unauthorized access, deception, and harassment. ** 4. **I am filing for a restraining order against XXXX XXXX due to his unauthorized visit to my home. ** 5. **I am filing this CFPB complaint to demand immediate corrective action. ** XXXX XXXX XXXX XXXX*Demands : ** - **Frank Frisone must be immediately terminated** from TD Bank **and permanently barred from working in the financial services industry** for : - **Unauthorized account access** - XXXX identifying himself as " XXXX '' to deceive me** - **Violating banking privacy laws** - **Harassment and intimidation by showing up at my home** - **TD Bank must provide a full report** detailing how many times XXXX or any other employee has accessed my account without my consent. 
- **No TD Bank employee should be able to access my account without my explicit password authorization. ** - **If XXXX is not fired and permanently barred from the financial industry, I will pursue legal action against TD Bank** for failing to protect my financial privacy, allowing employee misconduct, and putting my safety at risk. 

TD Bank is responsible for ensuring that employees do not **illegally access, share, or misuse customer account information** and that they do not **harass or intimidate customers outside of the workplace**. I demand an immediate investigation into this matter and confirmation of what disciplinary actions will be taken. 

I expect a response within **seven ( 7 ) business days**. If TD Bank fails to act, I will escalate this matter legally.

Company response to consumer: Closed with explanation