Consumer complaint received 2025-06-04 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: HUNTINGTON NATIONAL BANK, THE
State: MI

Complaint narrative:
I had booked a cruise through XXXX for the dates of XX/XX/year> - XX/XX/year>. After filling out all the information I noticed I wasnt able to check in to my cruise. So I then search up XXXX XXXX XXXX through XXXX and thats when I ended up calling XXXX. When I spoke with them they said they would be able to help me check in to my room. The agent XXXX XXXX asked me for the booking number, room number, and it was a code sent to my email that He told me that I wasnt able to check into my room because I had to pay Port fees and Taxes. Once I made the payment of {$280.00} he said give it a business day and I should be able to check into my room. I waited the next day and I noticed that when I went to XXXX and tried to check in I still wasnt able too. So I look up on google again XXXX XXXX XXXX XXXX and immediately noticed XXXX was actually the correct number to call. It had proper prompts to select to direct you to agents, and was the actual cruise line. Thats when I noticed XXXX XXXX XXXX and the number XXXX is a fraudulent company and is not related to XXXX XXXX in any type of way. I spoke with a representative and they told me I wasnt able to check into because it was a glitch on their end and I needed to pay NOTHING else further. I told the XXXX representative about XXXX XXXX XXXX and they said they were not affiliated with them at ALL, and I didnt need to pay any port fees or taxes to book my room. XXXX cruise line then advised that I contacted my BANK to dispute the charge and get the refund. Ive called Huntington several times and instead of them doing a investigation, they are only contacted XXXX XXXX XXXX and listening to what the scammer is sending them, instead of ALSO contacting XXXX Cruise to verify that XXXX XXXX XXXX is not related to them and I got scammed. 

XXXX XXXX XXXX. This is not a legit number or this cruise line is not related to ANYTHING XXXX They are personating as them and scamming people. 

This is the website attracted below. Youre not able to click or interact with ANYTHING on the website. At all being a red flag for being a scam. And this is the number I called XXXX. If you notice when you call the number is has no automated system and not even a proper voicemail set up which is a big red flag. 

To better help my case this is the PROPER carnival cruise line number and website that I was on. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX As you can tell this is NOTHING related to XXXX XXXX XXXX at all. I spoke with a representative from XXXX XXXX and they were the ones who told me to call my bank and dispute the charge. Huntington bank have declined my case XXXX times saying its a legit purchase. 

I feel this investigation wasnt throughly looked at properly and Huntington is doing a lazy job and not contacting both parties. I shouldnt have to pay back anything for being scammed by an illegal website and company thats not related to XXXX XXXX XXXX. 

If you look at the XXXX screenshots from the email I provided they are totally different. I have proof of emails of me booking and being with XXXX. XXXX XXXX XXXX SCAMMED me and personates as carnival like they were helping me and wasnt.

Company response to consumer: Closed with explanation