Consumer complaint received 2025-01-03 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
Subject : Formal Dispute and Request for Reinvestigation of Inaccurate Reporting of Late Payment by XXXX XXXX XXXXXXXX, Experian, and XXXX Dear CFPB, I am filing this formal dispute and request for reinvestigation regarding the inaccurate and inconsistent reporting of a late payment allegedly associated with XXXX XXXX XXXX XXXXXXXX account in XXXX XXXX. Despite repeated efforts to communicate with XXXX XXXX XXXXXXXX and the credit bureaus, my concerns have been ignored, neglected, and inadequately addressed. 

This issue has caused significant financial hardship and stems directly from XXXX XXXX XXXXXXXX violations of my consumer rights under the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), and Truth in Lending Act ( TILA ). I have consistently informed the institution of these federal violations, yet no corrective action has been taken. 

Details of Dispute 1. **Repeated Communications Ignored** : I have reminded Bank of America on multiple occasions that this situation constitutes a billing error under federal law, yet my disputes have been neglected and dismissed.

2. **Evidence Provided** : I submitted bank statements and a no-fault letter from a third party demonstrating the late payment was not my responsibility. These were disregarded in the dispute process.

3. **Inconsistent Reporting** : The alleged late payment alternates between XXXX and XX/XX/year> across credit bureaus. XXXX has removed it due to its inaccuracies, yet Experian and XXXX continue to report it. 
4. **Violation of Billing Statement Requirements** : I did not receive a billing statement at least 21 days before the payment due date, as required by law.

Violations of Federal Law 1. **Fair Credit Reporting Act ( FCRA ) ** - **15 U.S. Code 1681i ( a ) ( 1 ) ( A ) : Reasonable Reinvestigation Requirement** Experian and XXXX failed to conduct a reasonable reinvestigation of the disputed information.

- **15 U.S. Code 1681i ( a ) ( 6 ) ( B ) : Disclosure of Investigation Results** I have not received documentation explaining how the late payment was " verified. '' - **15 U.S. Code 1681s-2 ( a ) : Responsibilities of Furnishers of InformationXXXX XXXX XXXX XXXX did not accurately investigate or correct the reporting errors.

2. **Fair Debt Collection Practices Act ( FDCPA ) ** - **15 U.S. Code 1692e : False or Misleading Representations** The inconsistent reporting of the late payment is misleading and inaccurate.

3. **Truth in Lending Act ( TILA ) ** - **15 U.S.C. 1666b ( a ) : Timing of Payments** XXXX XXXX XXXXXXXX failed to mail or deliver a billing statement at least 21 days before the payment due date. 
- **15 U.S.C. 1666b ( b ) : Grace Period** Any applicable grace period was improperly handled due to the institutions failure to deliver accurate billing information.

My Requests 1. **Formal Reinvestigation** Conduct a formal reinvestigation of the disputed late payment, ensuring compliance with federal laws.

2. **Investigation Documentation** Provide all documentation and procedures used by XXXX XXXX  XXXX XXXX Experian, and XXXX to XXXX verify '' the late payment. This includes details on how shifting dates ( XXXX to XXXX ) were determined and why the evidence I provided was dismissed. 
3. **Correction of Inaccurate Reporting** Remove the inaccurate late payment from my credit report.

4. **Acknowledgment of Neglect** Address how my repeated communications regarding this billing error and violations of federal law were ignored, causing unnecessary financial hardship.

5. **Resolution Confirmation** Notify me in writing when the dispute is resolved, including updated and accurate copies of my credit reports. 

The repeated disregard for my concerns and the neglect of my rights have caused unnecessary stress and financial difficulty. I expect prompt action to resolve this matter and a full acknowledgment of the institution 's violations. 

Thank you for your immediate attention to this dispute.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation