Consumer complaint received 2025-12-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
This case is not about technical confusion over debit versus check-by-phone payments. It is about integrity in financial recordkeeping and accountability to the consumer. Regional Acceptance Corporations own records show reversals on my account. Yet a reversal requires that funds were actually received and then returned. In my situation, no funds were ever taken. Labeling failed transactions as reversals is inaccurate, misleading, and unfairly shifts blame onto me.

This misrepresentation matters. It creates a false account history that can justify late fees, damage my credit, and distort the narrative of my financial responsibility. Regional Acceptance has responded to my repeated complaints with technical explanations, but they have never addressed the core issue : their records do not reflect reality, and they have failed to acknowledge or correct the harm caused.

Integrity in consumer finance requires transparency, accuracy, and accountability. Regional Acceptance has not met that standard. I respectfully ask that you recognize this misrepresentation as an unfair practice, order correction of my account records, remove any fees or negative reporting tied to these mischaracterizations, and grant any additional relief you deem appropriate to restore fairness.

In addition, here 's an Evidence List Regional Acceptance Corporation ( Account # XXXX ) Account Records Payment entries labeled Processed ( e.g., XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). 
Payment entries labeled Rejected ( e.g., XX/XX/XXXX, XX/XX/XXXX ). 
Payment entries labeled Reversed ( XX/XX/XXXX despite no funds ever being taken ).

Integrity Gap A reversal requires funds to be received and then returned.

Regional Acceptances records show reversals where no debit occurred.

Mislabeling failed transactions as reversals creates a false narrative of consumer fault.

Company Response Their letter ( XX/XX/XXXX ) explains debit vs. checkbyphone processing but does not explain why reversals appear when no payment was taken. They avoid acknowledging consumer harm ( fees, credit reporting, stress ). They shift responsibility back to ( me ) the consumer ( review your contract, call customer service ) instead of correcting records.

Consumer Harm Mischaracterized reversals can : Trigger late fees. Lead to negative credit reporting.

Suggest I canceled payments, damaging my financial reputation.

Based on the documents I shared and received the way Regional Acceptance Corporation handled my account ; here are the consumer protection laws and acts that have been violated : Truth in Lending Act ( TILA ), Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), Consumer Financial Protection Bureau ( CFPB ) Regulations. As far as the state of Florida they violated : Florida Deceptive and Unfair Trade Practices Act ( FDUTPA ), Florida Consumer Finance Act, Florida Motor Vehicle Retail Installment Sales Act.

The way they're handing the issue is coming off as a predatory lender. Why would you falsify records as if certain procedures don't need to be implemented to make it facts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation