Consumer complaint received 2026-03-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: RI

Complaint narrative:
I am filing this complaint against Bank of America for the improper denial of my unauthorized debit card fraud claim ( XXXX XXXXXXXX, account ending XXXX ) in the amount of {$10000.00}, in direct violation of the Electronic Fund Transfer Act and Regulation XXXX I am XXXX XXXX XXXX XXXX, the sole authorized holder of the debit card ending in XXXX. I have the physical card in my exclusive possession at all times ; I have never used this specific card for any purchase online or in person ; I have never traveled to XXXX, XXXX, or the XXXX ; and I never received any authorization code, text message, or email for any of the transactions. The fraud began around XX/XX/2026, with a declined charge of {$4000.00} at XXXX XXXX XXXX ( XXXX ), which triggered a Bank of America XXXX XXXX. Numerous card-not-present transactions and international fees then posted between XX/XX/XXXX and XX/XX/2026, including large purchases at XXXX XXXX XXXX ( XXXX XXXX for {$3900.00} plus fees, XXXX XXXX XXXX XXXX XXXX ) for {$2700.00} plus fees, XXXX XXXX XXXX XXXX XXXXXXXX ) for {$1300.00} plus fees, XXXX XXXX and otherstotaling the full claimed amount. I reported the fraud to Bank of America approximately two weeks after the first incident ( well within the 60-day Regulation E window ). During the phone reporting process, Bank of America made it incredibly difficult and burdensome to verify my identity as the legitimate cardholder, despite the fact that the bank itself had permitted these high-value international transactions to post without requiring any form of customer authorization, 3D Secure verification, or one-time passcode from me. Bank of Americas denial letter dated XX/XX/2026, states only that the charges were authorized by me or by someone who has permission, without providing any supporting evidence. This conclusion is factually impossible and violates Regulation Es requirements for a reasonable investigation, timely provisional re-credit, and full disclosure of evidence. The transactions were clearly unauthorized electronic fund transfers : I provided no authority whatsoever, the physical card never left my possession, and no account compromise occurred on my end. Regulation E limits my liability to zero when fraud is reported timely, obligates the bank to investigate promptly, and prohibits shifting the burden to the consumer without concrete proof. Bank of America failed on every count. I demand that Bank of America immediately ( 1 ) provisionally re-credit the full {$10000.00} plus any fees, ( 2 ) permanently reverse all disputed transactions, and ( 3 ) confirm resolution in writing. This is a textbook Regulation E violation, and I request the CFPB require full remediation, including any applicable damages for the banks mishandling. I have already attempted internal escalation and received no satisfactory response. Thank you for your assistance.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation