Consumer complaint received 2024-11-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: WELLS FARGO & COMPANY
State: PA

Complaint narrative:
I was taking to XXXX XXXX in the XXXX XXXX  XXXX XXXX XXXX XXXX at his number XXXX on XX/XX/year> about my complaint and he got mad at me and made smart comments and smart remarks I was supposed to call him more then one time that isnt true he never returned none of my calls or voice mails and got mad I make a new complaint for a new issue that isnt same with more updates about the old issue please investigate this complaint and investigate him and punishment him and take action against him etc and my name is XXXX XXXX I need a update on my complaint about the issue I reported etc.And a update on this too Wells Fargo case number : XXXX from We're responding to your concerns Inbox XXXX Attachments Thu, XX/XX/XXXX, XXXX ( 8 days ago ) to me from : XXXX XXXX to : '' XXXX '' XXXX date : XX/XX/year>, XXXX subject : We're responding to your concerns mailed-by : wellsfargo.com signed-by : wellsfargo.com security : Standard encryption ( TLS ) Learn more : Important according to XXXX XXXX. 


Wells Fargo logo Wells Fargo case number : XXXX Dear XXXX XXXX XXXX : Thank you for contacting us. 

At Wells Fargo, we pride ourselves on developing and maintaining quality customer relationships and strive to consistently deliver the exemplary service we know our customers deserve. Each experience we share is an opportunity to demonstrate our commitment to 100 % customer satisfaction. It was difficult to learn we have not met your expectations. Your concerns are very important to us. Please be assured we have reviewed your concerns. 

Our goal is to provide helpful, friendly service, and we apologize your experiences did not reflect our standards. We realize this situation may be upsetting and apologize for any frustration you have experienced. 

Case status We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns. 

How to contact us We appreciate the time and effort you took to contact us. If you have questions, you may reach us at XXXX, Monday through Friday from XXXX XXXX XXXX XXXX XXXX. XXXX XXXX. We accept telecommunications relay service calls. 

If there is an attachment to this email and you can not read it, please contact us. 

Sincerely, XXXX XXXX. 
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX For security reasons, please do not respond to this email with any personal or account information. 

This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you for your cooperation. 

We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at XXXX : XXXX. See additional Wells Fargo privacy notices at XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation