Consumer complaint received 2024-03-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: FIFTH THIRD FINANCIAL CORPORATION
State: GA

Complaint narrative:
On XX/XX/XXXX, I deposited a check written by/to myself from my account at XXXX XXXX XXXX to my account at 53rd Bank . Prior to me depositing the check, 53rd mobile deposit for the check said it will be available the next business day so I accepted it and deposited it. The next day, the money/check ( {$1900.00} ) was taken out of my XXXX XXXX XXXX account. My 53rd account went to a negative status however without any other transactions being processed but the check deposit. I called 53rd for them to tell me the check had a hold on it for 6 days but it can be available sooner. I asked why and was told sometimes it happens and that they must see something wrong with the bank where the money was being taken from. I complained since I needed the money but she said it's nothing she can do. She said the check was also miswritten and the words says different from the number amount and they were adjusting it from the XXXX to the XXXX since the words didn't have the XXXX. After getting off the phone, my account was back to the status of a balance as it was prior to the deposit, however, the account said the check for {$1900.00} was processed. 6 business days later and there was no changes, the money was not available from the check. I called again complaining, no one could give me a real reason why the money was not available. I complained to the executive 's office, who was very unconcerned for me being a customer and said that sometimes these things happen and it's out of their hands. Finally XX/XX/XXXX, I received the {$1000.00} in my account. I called to find out about the remainder since the original person told me the XXXX would be adjusted to the check ( meaning I would get the full amount that's what she told me. ) XXXX in the executive team told me that I won't get the remainder because they have to go with what is written. All this time, all of the representatives I spoke to even within the actual bank itself and no one said the check would not be provided in full. I could of called XXXX XXXX XXXX and had them to give me at least the {$900.00} if I knew it wasn't going to go through. I finally did that and they gave me my money right away. 53rd held my money from XX/XX/XXXX to XX/XX/XXXX. No one gave me a reason why it was held. I closed my account with them due to this ignorance and problematic experience that no one can explain. I am disgusted at the fact that they could not provide any just cause, they did not cash the check the next day as it said on the mobile app and it took all them days to go through. No one even called to say it was available or anything. This was the worse experience ever. 

BTW my mom told me she had 53rd bank and they allowed my sister to withdraw money from her account without my sister being on her account, she said she closed it immediately after and she should of warned me about 53rd. 

Please investigate, they do not need to be in business and they don't care about the customer at all.

Company response to consumer: Closed with explanation