Consumer complaint received 2019-12-09 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
Hello, I have been the victim of debit card fraud for XXXX and Bank of America refuses to give me the money back to my account. 

I am posting the amounts of all the debit card transactions that were posted to my account that were not done by me. I have informed the bank when this initially started happening and they send me a new debit card on 2 separate occasion. The situation continued to happen. I opened a fraud investigation with the bank. The bank told me on one occasion that they were at 3 in the morning and for strange amounts. 2 and 3 withdrawals one after the other. After 60 plus days of waiting for the investigation they told me that these transactions were all by the same person. Supposedly they reviewed the video. I don't believe to be true and would like to confirm that and see the video. I also put in a police report and the police told me that this definitely looks cyber and they don't believe this was done at the ATM machine but via a computer somewhere. 
Please help and let me know if you need anything from me to pursue this further. I am being robbed of my money and the bank is not working or helping me in any way. 



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Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation