Consumer complaint received 2025-02-10 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
My credit card account with Synchrony bank was in good standing until my credit limit was suddenly slashed allegedly because my credit information changed and my rating was lower than it was at the time I was approved. None of the reputable banks that I bank with have ever done that. And Synchrony is actually the reason my credit was destroyed. Lowering my card limit caused my account to go over the limit and my credit to lose hundreds of points. They've done that to thousands of consumers. And based on the multitude of reviews that I've read, Synchrony bank lowers your limit for any reason. People even reported that their limits were lowered because they were using their credit responsibly and not charging too much on it, while making their payments on time. I hope all the people whose credits have been ruined by XXXX Synchrony bank would come here on CFPB and file their complaints before XXXX XXXX shuts the CFPB down as he is bragging to do, so that banks and their oligarchs CEOs can get away with destroying our lives. Credit cards are needed in this XXXX century. Some places don't even accept a debit card. So we, consumers are at the mercy of predatory and abusive banks like Synchrony and fraudters like XXXX. 

Shortly after slashing my limit and destroying my credit, Synchrony closed the account for no good reasons. I called Synchrony to make a payment arrangement. My plan was supposed to be {$44.00} a month. We set a date for the first payment. Synchrony posted that first payment to my checking account before the agreed upon date which was my payday. The payment was returned. I called Synchrony to see why THEY BREACHED our arrangement. Nobody could answer. 

Soon after Synchrony locked me out of the account. I called them multiple times and was referred to XXXX. I spent hours on the phone attempting to regain access to my Synchrony account and remake another payment arrangement. I was always redirected to their call centers in the XXXX or XXXX where the agents could care less. I also tried messaging XXXX for months and finally gave up. 

My understanding is that XXXX locked me out of the Synchrony account because at that time I had a dispute with XXXX regarding my paypal account where {$64.00} was charged to the wrong checking account. Again I spent months trying to get XXXX to make the correction. XXXX refused and sent me to collection. I disputed the charges and told the collection agency that I did not owe any money to paypal. XXXX decided to post the payment to an old account, even though that account was no longer listed on my XXXX account as a preferred method of payment. 

XXXX and Synchrony Bank are now sending me to collection regarding my Synchrony account, as a revenge for not paying the {$64.00} to XXXX. As a consumer, I have the right to dispute incorrect charges and that's what I did. Also as a customer I am entitled to the same offers and payment arrangements extended to other customers by Synchrony bank. Why was I denied that opportunity? 

Again, XXXX XXXX n't run away from my responsibilities. Synchrony bank breached the payment arrangement by posting the payment before the due date and XXXX locked me out because I refused to pay the {$64.00} that I did not owe. Now I have to face another headache by dealing with collection on my Synchrony account. As many consumers have pointed out, Paypal Credit is a fraud and a dangerous scheme destroying consumers credit ratings, finances and mental health.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief