Consumer complaint received 2024-12-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: MD

Complaint narrative:
I am filing a formal complaint against Experian for their failure to verify and properly handle the bankruptcy entry currently listed on my credit report. The entry is being reported through a third-party vendor ( such as XXXX ) rather than verified directly by the appropriate legal entities, which I believe is a clear violation of the Fair Credit Reporting Act ( FCRA ). 

Violation of the FCRA : The bankruptcy listed on my credit report has not been verified within the 30-day investigation period required by Section 1681i of the FCRA. Instead, Experian is relying on third-party vendors, such as XXXX, XXXX report the bankruptcy information. This is a clear violation of my rights under the FCRA, which mandates that information on my credit report must be accurate, verifiable, and directly sourced from the appropriate parties. 

As per FCRA Section 1681i, if a credit reporting agency can not verify disputed information within the required 30-day period, they are legally obligated to remove the information. The use of third-party vendors like XXXX to report sensitive financial information such as bankruptcy filings raises concerns about the accuracy and legitimacy of the data being reported. This is especially troubling as XXXX is not the legal entity responsible for verifying bankruptcy filings or other essential credit-related data. 

The Impact of This Violation : This inaccurate and unverified bankruptcy entry continues to damage my credit score and harms my ability to obtain credit, loans, or other financial products. The use of a third-party vendor that does not have direct access to accurate legal documentation is unacceptable and should not be used to report such critical financial information. This is an infringement on my consumer rights under the FCRA and has serious consequences for my financial well-being. 

XXXXmmediate Resolution Requested : I am requesting the following actions : 1. Immediate investigation into the bankruptcy entry being reported through XXXX or any other third-party vendor. 
2. Verification of the bankruptcy directly with the responsible legal entities ( e.g., the bankruptcy court or the original creditor ). 
3. Immediate removal of the bankruptcy entry from my credit report if it can not be properly verified by the correct legal authorities. 
4. Documentation from [ Credit Bureau Name ] showing that the investigation was conducted thoroughly and in accordance with the FCRA. 

Request for Immediate Action by CFPB : This matter is urgent, and I ask that the CFPB take immediate action to investigate Experian for their failure to comply with the FCRAs strict verification requirements. If the third-party vendors data can not be substantiated or directly verified through the correct legal channels, the bankruptcy entry must be removed immediately. 

If this issue is not resolved promptly, I will pursue all available legal actions and will seek further damages for the unlawful reporting of inaccurate, unverified information. I trust that the CFPB will take appropriate steps to ensure that Experian is held accountable for their failure to comply with the FCRA. 

Thank you for your immediate attention to this matter. I look forward to your response and to a swift resolution of my complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation