Consumer complaint received 2025-03-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NJ

Complaint narrative:
I deposited checks of {$160000.00} into my Bank of America account on XXXX XXXX. After 2 weeks check cleared and I withdrew {$11000.00} and I had a balance of {$150000.00} I wired {$140000.00} to purchase goods and services and bank held my account. I went to the bank they told me theyre investigating into the matter, after about a week I went to the bank again and they told me theyre still investigating. I called bank and they linked me with fraud department, they told me sender of check made a claim which isnt true. After 2 days I called again they told me theres no claim and that my account has no problem so theyll send me a check of closing balance. Since XX/XX/XXXX till XX/XX/year> Ive not received the check. When I call, they just tell me to keep calling back because theyre still investigating into it. One time I called the bank and they asked me to tell the issuer/sender of the check to send them a fax which he did and they called me about it .I filed with CFPB and the bank responded that theyll reach out to me directly and till date Ive not gotten any information or mail from them .I called the bank one time and the representative told me there's no claim and that they might recover my account. The issuer and depositor of the check also went to his branch to complain that the money is still hanging at my side, I asked him to tell his bank to recover the money since my branch is just making false claims that he's made a claim. After talking to his branch they told him they tried to recover the funds but it wasn't successfully, his branch manager told him that the check was fine and there's nothing wrong with it at Their side and that I should talk to my branch manager at my side. I did and the manager asked me to come back in a week because he'll look into it and mail me a check. When I came they asked me to call the issuer of the check and the manager and fraud department made a 3 way with him and asked him all sort of questions, they spoke for about XXXX minutes, later they asked him to come with me to the branch. He's in Florida and I'm in New Jersey.If BOA is claiming there's a claim why then did my payers bank send him this letter " XXXX XXXX XXXX, we previously notified you that as a courtesy. We would attempt to recover funds on your behalf. The attempt to recover the funds was not successful. We now consider this inquiry closed. Your security is our priority.Together we can make the strongest possible defense against fraud. '' Since XXXX last year i don't understand why boa is still keeping the money. XXXX and I will talk to our lawyers to take this matter on because it's getting out of hand. It really doesn't make sense to me why they're keeping the money. Refusing to reverse it to XXXX nor give it to me since XXXX last year .As a citizen of this country I feel been deprived of my right.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation