Consumer complaint received 2024-11-27 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: UNITED SERVICES AUTOMOBILE ASSOCIATION
State: FL

Complaint narrative:
I am an almost XXXX American Veteran, alone overseas in XXXX, in a critical emergency where time is of the essence as XXXX is coming up soon and then XXXX and the XXXX XXXX. 

Another reason I am hated by some in USAA is that USAA can see that I made a contribution to the XXXX XXXX, so my account was closed immediately after the election. XXXX XXXX also had her bank accounts closed because of political reasons once XXXX XXXX decided to run for office again. 

Does the bank want to take back the {$200.00} gift for opening the account before finding out that I am XXXX from submitting my passport, many days later after opening the account? 

No one in the USAA bank will speak to me about getting my money to me because I am almost XXXX XXXX XXXX, XXXX, and currently alone overseas. This is a colossal breach of my civil rights and this opinion comes from another entity, which I can't disclose. However, a XXXX employee at USAA broke ranks and did inform me after I requested online access, even after XX/XX/year>, that I had over {$3300.00} in my account. 



This was my U S Automobile Association Bank  checking account USAA member number XXXX checking account XXXX XXXX XXXX XXXX XXXX XXXX canceled on XX/XX/year>, and $ XXXX of mine was seized. 


I have been repeatedly lied to intentionally and deceived by USAA staff even given false names because I am XXXX XXXX XXXX, XXXX, and because I am currently overseas in XXXX and had a Department of Veterans Affairs direct deposit into the USAA checking account which USAA closed. 


I had over {$3300.00} in my checking account which was opened at the beginning of XX/XX/year>, and my US Treasury direct deposit went into my USAA checking account on XX/XX/year>, and on XX/XX/year> and USAA closed my account and stole my money. I am angry because the ways and means for me to access my funds were permanently blocked by USAA. I was told that the bank has no obligation to release my money to me or explain why the account was closed as per fine print in the many pages of the agreement which I signed electronically from overseas when I opened the account in early XXXX. 


I spoke with a member of the staff office of the XXXX  of USAA, XXXX Tel : Phone : XXXX ( XXXX ) Mobile : XXXX extension : XXXX and I was told that the decision had already been made to close the account and no way exists for me to have access to my funds. 

I asked XXXX how many people has this been done to and she refused to tell me. I however got some more information from another entity concerning how many military and Veterans have been victims. 

A day before speaking with XXXX, I informed the USAA, XXXX staff member, XXXX XXXX, on a phone call that XXXX does not have a mail delivery system aside from XXXX and XXXX, and like services, so they can not send me a cashier 's check in the mail to XXXX after XXXX  days of their closure of the account, which the USAA bank wanted to do. Also, no bank in XXXX would accept such a check. 

I would like the funds that were in my USAA checking account {$3300.00} to be wired to my XXXX XXXX XXXX XXXX checking account number XXXX Routing Number : XXXX Checking account Some US Embassy staff think that the bank staff is acting to intentionally cause harm to me because of my age, XXXX  years, race and being overseas. They are not alone in this opinion as the fact is also widespread among Federal, State, and local agencies concerned. 

I was never notified of a pending account closure and the bank was fully aware of my age, my being overseas and the {$3300.00} in my account. But the US Embassy is powerless to intervene. No one at USAA will tell me how or when I can get my money quickly. 

USAA customer service contacts below have not replied to my email requests for my money back after they decided to close my checking account in which money from the Department of Veterans Affairs was directly deposited. 


USAA XXXX XXXX | XXXX | XXXX Member Relations Director/CEO Member Relations XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX USAA XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX TX XXXX I can be reached by email or by phone Internationally XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief