Consumer complaint received 2021-01-10 00:00:00
Product: Debt collection — I do not know
Issue: Attempts to collect debt not owed — Debt is not yours
Company: ProCollect, Inc.
State: TX

Complaint narrative:
Dear : XXXX XXXX  XXXX XXXX XXXX and Pro Collect I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received. 
This account has been settled and closed due to negligence of a employer i would like applications and signatures request and i want to attach the Fair credit reporting act Sincerely, Your name Enclosures : Cease & Desist Letter XXXX XXXX XXXXXXXX XXXX XXXX and PRO COLLECT XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX Attn : Collection or Customer Service XXXX Installment Account Ref No XXXX Dear RESIDENCE AT XXXX XXXX XXXX and PRO COLLECT : This will serve as your legal notice pursuant to the Fair Debt Collection Practices Act, 15 U.S.C 1692, to cease and desist all further communication with me regarding the above reference debt or debts. You are herby instructed to cease collection efforts immediately or face legal sanctions under applicable Federal and State Law. 
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for the enforcement of the FDCPA and the Texas Attorney General. 
I have decided that I do not want to work with the collection agency or any other collection agency under any circumstances. I will contact the original creditor directly in order to resolve this matter. By sending this letter it is my intention to stop all your calls and collection activity from this day forth. 
I also reserve the right to file suit against you for any future violations of this law. I may use telephone recording devices to document any telephone conversations that we may have in the future if you fail to comply with this cease-and-desist letter. You are also notified that should any adverse information be placed against my credit report as a result of this notice that appropriate actions will be taken. I intend to keep a log of any contacts you make with me after you receive this letter. You may not contact me at my place of employment as my employer forbids such communication. 

I have been disputing this for a long time already and I have wrote them several times to take this off my credit report and I have told them this was not me who opened this account. I been disputing this since 2015 because they state i lived here. I have personally went to this apartment complex and politely have asked them for the original documents, applications and signatures and they state they do not have them. This was done when I was going through a divorce and i know that the man who I was married to did this because he knew the manager back then. And this manager is no longer apart of this apartment complex. The state I owe XXXX dollars for cleaning services and abandonment charges and broken leases. I have never lived in XXXX Texas. I have always lived in XXXX XXXX texas. This has stopped me from helping my children get apartments and cars because i cant be a co signer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation