Consumer complaint received 2025-07-08 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
I have been applying for a rental home since XX/XX/XXXX and have been pay numerous amounts of screening fees x 's XXXX for the XXXX adults in my home. My sister informed me of a new California XXXX property owners must return application/screening fees if you are not selected for the property within 30 days. I contacted each property we applied for and some of them returned our screening fees. For the one 's that did not return the fees I filed a claim with Chase. Next thing I know Chase reversed all fees credited to my account. This has put me in dyer financial distress. I called the XXXX XXXX XXXX XXXX and they confirmed I am supposed to be refunded my screening fees. I need Chase to protect me as their customer and refund all of those fees as well as the NSF fees that this has caused. I've been a longtime customer of Chase and I have lost trust of the bank. 

XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) Application Screening Fee When you submit a rental application, the landlord XXXX charge you an application screening fee to cover the cost of obtaining information about you, such as checking your personal references and obtaining a credit report about you. XXXX Beginning XX/XX/XXXX, a landlord can only charge an application screening fee if the landlord does all of the following : The landlords screening process is provided to you in writing with the application form. 
The landlord considers completed applications based on the landlords established screening criteria in the order in which the completed applications were received. 
The first applicant meeting the landlords established screening criteria is approved to be a tenant. 
Applicants are not charged a screening fee unless or until their application is actually considered. 
If you were not selected to be an applicant, your entire screening fee is returned within XXXX days of the landlord selecting another applicant or XXXX days of when your application was submitted to the landlord, whichever occurs first. 

Claim filed date XX/XX/XXXX Transactions included Transaction date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Skip to main content Back to Accounts Claim Tracker Showing TOTAL CHECKING ( ... XXXX ), updates content below, Showing, TOTAL CHECKING ( ... XXXX ) XX/XX/XXXX Multiple transactions Closed {$510.00} See more XX/XX/XXXX Multiple transactions Closed {$350.00} XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Open Open, completed In progress In progress, completed Closed Closed, completed Closed We finished reviewing your claim and sent you a letter detailing the outcome. If you're enrolled to get paperless notices, you'll find the letter in Notices and letters. Otherwise, it'll arrive by mail. 

Upload documents Transaction date XX/XX/XXXX Claim filed date XX/XX/XXXX Reason for claim I returned or canceled this purchase but haven't been credited. 
Claim type XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Open Open, completed In progress In progress, completed Closed Closed, completed Closed We finished reviewing your claim and sent you a letter detailing the outcome. If you're enrolled to get paperless notices, you'll find the letter in Notices and letters. Otherwise, it'll arrive by mail. 

Upload documents Transaction date XX/XX/XXXX Claim filed date XX/XX/XXXX Reason for claim I returned or canceled this purchase but haven't been credited. 
Claim type XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Open Open, completed In progress In progress, completed Closed Closed, completed Closed We finished reviewing your claim and sent you a letter detailing the outcome. If you're enrolled to get paperless notices, you'll find the letter in Notices and letters. Otherwise, it'll arrive by mail. 

Upload documents Transaction date XX/XX/XXXX Claim filed date XX/XX/XXXX Reason for claim I returned or canceled this purchase but haven't been credited. 
Claim type XXXX XXXX XXXX XXXXXX/XX/XXXX Claim filed date XX/XX/XXXX Reason for claim I returned or canceled this purchase but haven't been credited. 
Claim type XXXX

Company response to consumer: Closed with monetary relief