Consumer complaint received 2024-01-02 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Radius Global Solutions LLC
State: OK

Complaint narrative:
I first gained knowledge of a collection account against me after obtaining copies of my credit report. I disputed with the XXXX major reporting agencies. It was only removed from experian. I disputed multiple additional times with the other two reporting agencies. Each time they came back as confirmed. I then received a letter from Radius Global ( the collection company ) that they received an inquiry regarding the acct with the original creditor, XXXX XXXX. The letter stated that I returned a DVR box on XX/XX/XXXX and all DVR charges were stopped then. This is absolutely wrong! I will attach portions of bills since that date that show continued DVR charges. 
The reason I believe the collection wrong is due to the fact that XXXX offered and I accepted to lower my monthly bill on XX/XX/XXXX with an increase in my internet speed, everything else was to remain the same. 
On XX/XX/XXXX I contacted XXXX customer service due to my services not working. I was told my account would be credited due to the non-service. 
I was then told, the XX/XX/XXXX change disconnected the DVR service. The customer service rep stated I should have been told that as its in their documentation. She said it needed to be upated in the information provided to customers. She advised I would receive an additional charge to add it to my account as it was. Instead, I requested services be returned as before the XX/XX/XXXX change. She was to escalate my request to whatever dept handles such things. ( XXXX did not add the DVR back before I canceled services XX/XX/XXXX. ) I was transferred to IT due to Services not working, After multiple attempts by their IT dept to fix service, it was determined that the equipment needed to be exchanged. My billing was to be frozen until I was able to exchange the equipment as no services were being received. I advised that it would be a couple of weeks as I was not going to be home. 
A bill was received dated on XXXX. 
New charges of XXXX due for services XXXX XX/XX/XXXX ( Base price XXXX ) It included a partial charges of XXXX for DVR service through XX/XX/XXXX. I contacted customer service, the rep advised the DVR service showed as added to the bill was still never reactivated as a signal couldnt be sent. The bill also did not show as returned to how it was before the XX/XX/XXXX. 
On XX/XX/XXXX I contacted XXXX customer service again to address multiple issues. I was back home and needed to exchange equipment. Billing had continued and was not frozen as agreed. DVR service never reactivated as signal unable to be sent, New charges on bill for DVR service, missing credit for Services not working and having multiple days without service not received. Billing errors as account not changed back to be like before XX/XX/XXXX. After bring transferred multiple times and being put on hold, I requested all services be canceled immediately. I wasn't home to utilize it much anyways, was tired having to spend hours on phone with the XXXX reps. I advised instead of exchanging equipment, I would be returning it, which I did.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation