Consumer complaint received 2024-11-24 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NC

Complaint narrative:
Subject : Formal Dispute of Inaccuracies and Misrepresentation on Credit Report To : Consumer Financial Protection Bureau ( CFPB ) Re : Credit Report Inaccuracies XXXX XXXX XXXX XXXX account number # XXXX Dear CFPB, I am submitting this formal dispute regarding inaccuracies and misrepresentation on my credit report as reported by Experian, XXXX, and XXXX concerning my account with XXXX XXXX XXXX XXXX. Upon reviewing the reports, I have identified several inconsistencies that not only misrepresent the status of my account but also potentially violate my consumer rights under federal law. 

XXXX XXXX XXXX XXXX under account number # XXXX Specific Issues with the Credit Report : Credit Limit Inaccuracy : XXXX reports an available credit of $ XXXX on this account, despite the account being designated as " Charge-Off. '' Reporting a negative available credit amount is both inaccurate and misleading. 
The account is currently listed with a credit limit of {$7000.00} across various agencies. This is a clear misrepresentation since a " Charge-Off '' account is no longer accessible or usable by the consumer. Reporting a current credit limit creates an inaccurate portrayal of my financial profile and account status. 
Relevant Legal Frameworks and Violations : The inaccuracies and misrepresentation detailed above contravene the following consumer protection laws : Fair Credit Reporting Act ( FCRA ) 15 U.S. Code 1681e ( b ) : Credit reporting agencies ( CRAs ) are required to adopt reasonable procedures to ensure maximum possible accuracy of the information they report. Failing to correct these discrepancies violates this provision and damages my creditworthiness. 
FCRA 15 U.S. Code 1681s-2 ( b ) : Furnishers of information ( e.g., XXXX XXXX ) are obligated to conduct investigations into disputed information and report accurate details. The continued dissemination of conflicting and inaccurate data suggests that this obligation has not been fulfilled. 
FCRA 15 U.S. Code 1681i ( a ) : CRAs are required to conduct timely investigations of disputes. Any failure to adequately investigate or correct these errors after notification would constitute non-compliance. 
Deceptive Acts and Practices 15 U.S. Code 45 ( FTC Act ) : Reporting misleading or deceptive information, such as a negative available credit or a current credit limit for a charge-off account, violates protections against deceptive acts and practices. 
Relevant Case Law : XXXX XXXX XXXX, XXXX ( XXXX ) : The Supreme Court reaffirmed the importance of CRAs accurately reporting information and recognized consumer harm caused by inaccurate or misleading credit reporting. 
XXXX XXXX XXXX ( XXXX ) : This case held XXXX liable for damages resulting from misrepresentation and inaccuracies in credit reports, emphasizing the importance of truthfulness in reporting. 
Harm Caused by Misrepresentation : These inaccuracies have caused substantial harm to my credit profile, negatively impacting my ability to obtain credit and presenting a distorted view of my financial standing. By continuing to report false and misleading information, the CRAs and XXXX XXXX are violating my rights and causing undue financial harm. 

Requested Action : Immediate Investigation : I request that Experian, XXXX, and XXXX thoroughly investigate this matter and correct the misrepresentation of this account, including the removal of the incorrect credit limit and available credit information. 
Written Verification : Provide written documentation verifying the accuracy of the information on file or evidence of correction. 
Damages Consideration : If these inaccuracies are not promptly corrected, I will explore further legal remedies, including seeking compensation for damages caused by these violations. 
I trust that the CFPB will take this matter seriously and hold the reporting agencies accountable for these violations of federal law. Thank you for your attention to this matter. I look forward to your prompt response. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation