Consumer complaint received 2026-05-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: U.S. BANCORP
State: MN

Complaint narrative:
I picked the closest options I was able to. XX/XX/XXXX of XXXX I realize that my entire paycheck was missing in any funds that I had in my US bank checking account. I filed a fraud report right away, I spoke with my local police department, I alerted the online I dont know if its its not the FCC but there is some entity I needed to alert there. I also provided US Bank with a letter from a previous employer stating that in XX/XX/year>, my personal information, including my social had been exposed during a date breach. I also provided information from XXXX major credit cards who had done their own investigation and deemed that fraud had occurred and close my account in XXXX of the balances I sent that to Us Bank as well towards the end of the initial investigation, I was told I need to contact the merchants. I tried and Im unable to because you can not contact these merchants unless you have an account with them I dont know who they are. Ive never done business with them and I havent no account nor do I want to create XXXX just to get in touch with them. XXXX to XXXX days later, I wan na say the XXXX case was closed and they stated that it was not XXXX. I called back immediately and filed an appeal. I resent all the information and they continually told me they did not receive it I said well you should still be able to get it from the old file. I did send it via fax for my local packing mail on XXXX separate occasions what seemed it may have been a little longer I am not sure and I dont want to speak incorrectly, but what seemed like XXXX hours later I called in to get a status update and they had told me that the appeal had already been decided and the original decision stood. I have called back several times trying to speak with a XXXX a XXXX or anyone they can assist me with this as I am now being evicted for my apartment and losing my vehicle they are rude. They do not care and they do not want to help. I am not sure what recourse there is, but my credit score has gone down the toilet. I had just filed a bankruptcy XXXX months prior to the XXXX happening and now I have to wait XXXX years to clear that up {$2000.00} down the drain along with the money that was taken from me. I thought that larger financial institutions were to assist you and take care of you. I feel at this point putting my money in a shoebox and setting it on my porch that says free money would be more secure than banking with US Bank to this day. I still havent had any recourse and it is over XXXX months later I did not commit this XXXX as I explained to them if I wanted my money, I would go to an ATM or speak with XXXX of the tellers. Why would I go out of my way to cause myself such a hardship!? I dont have money for an attorney I would definitely get XXXX if I did but I was trying to maintain my rent which in no longer can. Thanks US BANK! Im homeless now because of your XXXX investigation. I hope they sleep well and are never a victim of this.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief