Consumer complaint received 2026-05-20 00:00:00
Product: Mortgage — FHA mortgage
Issue: Closing on a mortgage — Delays with the closing process
Company: American Financial Network Inc.
State: MI

Complaint narrative:
Message we submitted directly with no response on website.. Good evening, My name is XXXX XXXX. I have had a horrible experience with your company as an underwriter for limitless lending. We have had 2 XXXX and reversals. My wife submitted 172 pages of documentation and spent 78 hours communicating between limitless and Orion and my employer. We were XXXX on XX/XX/XXXX at XXXX XXXX. Our broker XXXX XXXX texted me and my wife and said congratulations your agents will put together the closing time and coordinate with all involved. Mind you on a Sunday there were some inconsistencys no blame but my wife and HR department stayed up until XXXX making sure any info that would be needed was available because the corporate staff was headed to XXXX XXXX XXXX and would be gone all week and had our best interest in mind. XXXX XXXX head of HR missed her flight and flew out by herself to make sure this was covered for me and my family. I told my children, friends and family the news. I was covering roles at my job that I normally wouldn't cover while my supervisor was away so I needed to make sure I had someone capable in my absence of closing. Come to find out a XXXX area code phone number called my supervisor XXXX XXXX that evening after the XXXX green light. He answered title company the last never gave a name title company anything of relevance. XXXX answered with the best legal answer possible he stated his name title again and said what is this regarding the lady said I can not disclose that XXXX said well if you have an ongoing issue with HR I can direct you to there email. This caused a red flag but no time during call did they ask about me as an employee or even who they were representing. I have texts messages that I sent to XXXX from limitless between me and XXXX. After XXXX returned from market XXXX told her about the call and XXXX being kinda called the XXXX number back to make sure it wasn't regarding my verification no call back. Her still not knowing if this even pertained to my situation sent an email to XXXX and Orion keeping it simple but not releasing to much info because still not knowing if this pertained to my mortage. This has been devastating to me my family. I have talked to professionals who have been in the industry for 3 decades and have never heard of anything like this. At least a reach out to my employer today to confirm would of been at least an attempt even though more then sufficient documentation was sent other then a DNA sample. We spoke with other lenders today and I really would of liked XXXX to close this up because we are real close to the agent and trusted XXXX because of my long time track record with the agent. I'm willing to finish this up and save face for everyone involved because it seems like a very simple correction. With all honesty I do have other lenders involved at this point but you guys still have the ball in your court. I watched my daughter pack pictures off her bedroom wall and still do a walk through today that was the most heartbreaking thing I've ever witnessed, if you have any interest in reaching out to me and see if we can rectify this please do. My cell is XXXX I have to host the XXXX call in XXXX with absence of my supervisor I have been given the role but I'm more then happy to see what can be done. I'm not sure if there was a disconnect or what happened but it hurts even more when so much blood sweat and tears went into this. I'm so embarrassed with my colleges I've only been with them since XX/XX/XXXX of XXXX and they've done more for me and my family to get us our home then employers I worked for 17 years. I'm a professional and ive dedicated my life to my clients and I've done things that most people wouldn't have done for there clients. So I'm giving this opportunity to make things right. Sincerely XXXX XXXX.

Company response to consumer: Closed with explanation