Consumer complaint received 2025-12-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Credit monitoring or identity theft protection services — Didn't receive services that were advertised
Company: TomoCredit Inc.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Phone : XXXX Email : XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX Washington , DC XXXX Re : Formal Complaint Against TomoCredit , Inc. d/b/a TomoBoost ( Account/Ticket XXXX XXXXXXXX ) Fraudulent Credit Building Services, Deceptive Practices, Failure to Report to Credit Bureaus, and Demand for Investigation, Refund, and Support for {$100000.00} Damages Lawsuit Dear CFPB Consumer Complaint Intake Team, I am filing this formal complaint under the Consumer Financial Protection Act ( 12 U.S.C. 5481 et seq. ) against TomoCredit , Inc. ( d/b/a TomoBoost ), located at XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, CA XXXX ( XXXX XXXX XXXX  ; support email : XXXX ; phone : XXXX ). As a furnisher of consumer credit information and provider of credit-building services, TomoCredit has engaged in systemic deceptive, unfair, and abusive acts or practices ( UDAAP ) by falsely advertising credit reporting to major bureaus ( XXXX XXXX XXXX ) while failing to deliver, charging unauthorized recurring fees, and obstructing cancellationsresulting in my financial harm and mirroring thousands of similar consumer grievances. I demand a full investigation, my {$260.00} refund, and CFPB assistance in pursuing a {$100000.00} lawsuit for actual, statutory, and punitive damages under the Fair Credit Reporting Act ( FCRA ), Credit Repair Organizations Act ( CROA ), Electronic Fund Transfer Act ( EFTA ), and state UDAP laws. 
My Experience with TomoCredit/TomoBoost In early XX/XX/XXXX, I enrolled in TomoBoost 's " credit line '' service, advertised as a tool to build credit by reporting positive payment activity and a simulated credit limit ( up to {$30000.00} ) to all three major credit bureaus. I was approved instantly based on linked bank data, with no hard credit pull, and began monthly payments of {$130.00} ( totaling {$260.00} over two months ) via debit card auto-debit. TomoBoost 's marketing explicitly promised : " furnish positive payment and activity information to these bureaus to help users build their credit profiles, '' including backdated on-time payments for score boosts of XXXX points. 
Despite consistent payments and full compliance ( e.g., linking active bills and bank accounts ), no activity has appeared on my credit reports from XXXX pulls on XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I emailed XXXX demanding cancellation, explanation, and refund ( Ticket XXXX XXXXXXXX ), citing the non-delivery as a material breach. Their sole response was an automated " welcome '' email ignoring my demands, confirming deactivation evasion, and perpetuating chargesclassic hallmarks of their scam operations. I have since disputed the transactions with my bank under EFTA ( 15 U.S.C. 1693 ) for unauthorized recurring debits, but TomoCredit 's refusal to cease billing exacerbates the harm. 
This is not isolated : TomoCredit 's model relies on fake tradelines ( reporting non-existent {$500.00} {$30000.00} lines ) without actual credit extension, violating FCRA furnishing duties ( 15 U.S.C. 1681s-2 ) by providing inaccurate, incomplete data. The three major bureaus terminated TomoCredit 's data-furnishing access in late XXXX, purging all historical reports due to " bogus '' and erroneous datayet the company continues aggressive marketing, spamming texts/emails implying active reporting. 
Systemic Fraud and Deceptive Practices : Evidence from Deep Investigation A comprehensive review of public records reveals TomoCredit/TomoBoost as a predatory XXXX scam targeting vulnerable consumers ( e.g., immigrants, thin-file users ) with false promises, amassing over XXXX XXXX complaints in three years ( 152 in the last 12 months alone ), a XXXX XXXX  rating from XXXX reviews, and widespread XXXX  condemnations as " total scam '' for zero reporting after months of fees ( {$9.00} $ XXXX ). Common victim reports mirror mine IssueDescriptionExamples/EvidenceNo Credit ReportingPromised bureau furnishing fails ; fake $ XXXX lines never appear, despite payments. Bureaus revoked access in XXXX, purging data.6+ months no reports ( XXXX ) ; XXXX users confirm zero impact after $ XXXX fees ; XXXX : Bureaus cut off Tomo for " bogus tradelines. '' XXXX XXXX : " Complete scam ... no reporting. " Cancellation ObstructionNo phone support ; emails/tickets yield bots or 404 errors ; continued charges post-request, threats to collections.XXXX : " Made cancellation process hard... extort money '' ; 5+ attempts needed ( XXXX ) ; XXXX : " 60 emails, no response. " Unauthorized/Excessive ChargesUpfront fees inflated ( e.g., {$990.00} vs. {$83.00} advertised ) ; auto-debits persist ; " VIP '' bait-and-switchXXXX XXXX {$990.00} shock charge ; XXXX : {$310.00} for undelivered year ; EFTA violations.Deceptive Marketing & SpamAds imply real credit card/line ; relentless texts/emails post-opt-out.XXXX : " XXXX every day '' ; XXXX  : " Fake tradeline-as-a-service. " Lawsuits & Regulatory Failures20+ suits for FCRA inaccuracies, false advertising, EFTA debits, collections harassment ; CFPB ignored 100s of complaints ; class actions brewing.XXXX : XXXX $ XXXX XXXX suit ; XXXX trademark fraud ; $ XXXX XXXX settlement rumors ; XXXX group for class action. 
These practices violate : FCRA ( 15 U.S.C. 1681 et seq. ) : Willful non-furnishing of accurate data ; $ XXXX statutory damages/violation. 
CROA ( 15 U.S.C. 1679 et seq. ) : Misleading credit repair claims ; 3x damages, bans. 
EFTA ( 15 U.S.C. 1693 ) : Unauthorized debits ; triple damages. 
FTC Act 5 ( 15 U.S.C. 45 ) : Deceptive ads ; $ XXXX fines/violation. 
NY Deceptive Acts Law ( Gen. Bus. Law 349 ) : Treble damages ( applicable as NY resident ). 

TomoCredit 's XXXX XXXX backing and CFPB inaction enabled thisdespite 100s of prior complaints, no enforcement occurred until bureaus intervened. 
Desired Resolution and Lawsuit Intent I seek : Immediate Refund : {$260.00} to my debit card, plus bank fees. 
Account Termination : Confirm no future charges/collections ; delete my data. 
CFPB Investigation : Probe UDAAP/FCRA violations ; impose fines/redress for all victims ( e.g., $ XXXX CFPB precedents ). 
Lawsuit Support : Facilitate my {$100000.00} small claims/federal suit for {$260.00} actual damages, $ XXXX FCRA statutory ( per month ), treble under NY law ( ~ {$780.00} ), punitive for willful fraud, and feesescalating to class action if systemic ( as XXXX  groups indicate ) . 

Attached : Email chain ( Ticket # XXXX ), payment proofs, credit pulls. Please forward to TomoCredit for 15-day response ( 12 C.F.R. 1022.43 ) and notify me of outcomes. I authorize CFPB release of this complaint to regulators ( FTC, NY AG, bureaus ). 
Thank you for protecting consumers from scams like TomoCredit. I await your prompt action. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation