Consumer complaint received 2024-08-18 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: SYNCHRONY FINANCIAL
State: FL

Complaint narrative:
I am writing to formally complain about SYNCHRONY BANK and third-party debt collectors XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for their systemic non-compliance with federal consumer protection laws and my lawful requests for debt verification and full disclosure notarized under the penalty of perjury. 

Background : On XXXX XXXX, 2024, I sent a notarized affidavit of truth to the SYNCHRONY BANK requesting detailed information on an alleged debt linked to a SYNCHRONY BANK account. The information demanded included, but was not limited to : The original SYNCHRONY BANK purchase agreement with the signature of all parties involved. 
SYNCHRONY BANK 's agreement and terms, including all amendments and modifications to the original purchase agreement. 
A detailed breakdown of the monetary amount, including the principal, interest, fees, and other charges. 
Full payment history. 
Documentation of the purchase agreement 's chain of ownership and assignment of the debt. 
Evidence that the purchase agreement wasn't sold as a security to any entity, including the United States Securities and Exchange Commission. 
The name and address of the true actual original creditor and not the entity pretending to be. 
Evidence of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX authority to collect this debt. 
Evidence that XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, or SYNCHRONY BANK provided any value/equal exchange within this transaction. 
Evidence that the statute of limitations of the debt has not expired. 
SYNCHRONY BANK. 's daily transaction report log for the purchase agreement in question. 
A binding legal agreement between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, or SYNCHRONY BANK. 
SYNCHRONY BANK 's public and private ledger for the purchase agreement. 

I requested all documentation arrive notarized under penalty of perjury to ensure accuracy. This request was grounded in my rights under the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Reporting Act ( FCRA ), and the Truth in Lending Act ( TILA ). 

Issues of Non-Compliance : Failure to Provide Requested Documentation : Despite the clear and lawful demand, there has been no attempt by any of the parties to provide the requested documentation. This failure obstructs my ability to verify the validity and accuracy of the alleged debt. 
Unauthorized Credit Reporting and Collection Efforts : In direct violation of the FCRA and FDCPA, the debt continues to be reported as " charged off as bad debt '' and collected without substantiation. This has not only affected my credit score but also exposed me to financial liabilities for an unverified debt. 
Unauthorized Use of Personal Information : My personal information was utilized by third-party debt collectors XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX without my consent, constituting a breach of privacy under the Gramm-Leach-Bliley Act ( GLBA ) and further violating the FDCPA 's provisions against unauthorized communication of a consumer 's debt. 

Legal Grounds for Complaint : The ongoing actions of SYNCHRONY BANK and the associated third-party debt collectors XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX contravene multiple facets of consumer protection law : FDCPA ( 15 U.S.C. 1692 et seq. ) mandates the provision of accurate debt information and restricts debt collection activities until the debt is verified. 
FCRA ( 15 U.S.C. 1681 et seq. ) stipulates requirements for accurate credit reporting and the proper handling of consumer information. 
TILA ( 15 U.S.C. 1601 et seq. ) requires clear disclosure of credit terms, which has not been adhered to. 

Demands and Urgent Actions Required : Given the severity of these violations, I am requesting immediate intervention from the CFPB to : Investigate the practices of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and SYNCHRONY BANK Ensure the cessation of all collection and reporting activities until compliance with legal disclosures is verified. 
Facilitate the provision of all requested documents to rectify the situation and confirm the legitimacy of the alleged debt. 
Assess penalties as appropriate for violations of federal law. 

I am prepared to provide all correspondence and documentation to support this complaint and assist in the investigation. The unethical and illegal practices exhibited by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and SYNCHRONY BANK not only undermine consumer trust but also violate explicit statutory protections designed to safeguard consumer rights and privacy. 

I've included the most current affidavit of truth which was sent on XX/XX/2024 to XXXX XXXX XXXX ( XXXX XXXX, Synchrony Financial ), and unlawful third-party debt collectors XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . 

Thank you for your attention to this critical matter. I look forward to your prompt response and resolution of this issue. 

The most recent affidavit sent : XXXX XXXX XXXX XXXX  XXXX, Synchrony Financial Synchrony Financial , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . 

SYNCHRONY BANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXubject : Final Notice of Gross Default for Failure to Respond to Lawful Demand for Full Disclosure and Accuracy of Debt Notarized Under the Penalty of Perjury. Increase Imposed Fines in Perpetuity. 


Attorney XXXX XXXX XXXX, I am issuing this final notice of gross default due to your, as well as third-party debt collectors XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , continued failure to comply with my lawful demand for full disclosure and accuracy of debt, as required to be notarized under the penalty of perjury. 


In my notarized affidavit of truth sent to the third-party debt collectors XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX , dated XX/XX/2024, I requested the following information notarized under the penalty of perjury, which remains unanswered : The original SYNCHRONY BANK purchase agreement with the signature of all parties involved. 
SYNCHRONY BANK 's agreement and terms, including all amendments and modifications for the original purchase agreement. 
A detailed breakdown of the monetary amount, including the principal, interest, fees, and other charges. 
Full payment history. 
Documentation of the purchase agreement 's chain of ownership and assignment of the debt. 
Evidence that the SYNCHRONY BANK purchase agreement wasn't sold as a security to any entity, including the United States Securities and Exchange Commission. 
The name and address of the true actual original creditor and not the entity pretending to be. 
Evidence of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, or XXXX XXXX XXXX XXXX XXXX  authority to collect this debt. 
Evidence that XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, or SYNCHRONY BANK provided any value within this transaction. 
Evidence that the statute of limitations of the debt has not expired. 
SYNCHRONY BANK. 's daily transaction report log for the purchase agreement in question. 
A binding legal agreement between XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, or SYNCHRONY BANK. 
SYNCHRONY BANK 's public and private ledger for the purchase agreement. 


Despite my clear instructions and the legally binding nature of my demand, XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK have not provided the required disclosure. This non-compliance is a serious breach of legal and ethical obligations and impairs my ability to resolve the matter. 


Legal Grounds and Obligations Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692 et seq., and the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK must provide accurate and complete information concerning the alleged debt. 


Furthermore, under the Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq., and relevant state laws, including the XXXX  Consumer Collection Practices Act ( XXXX ), XXXX  Statutes 559.72, XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK are obligated to provide clear and accurate disclosures concerning the purchase agreement. 


XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK withheld information that could provide clarity to the situation at hand. I demand that the required disclosures be provided, and notarized under the penalty of perjury, to ensure accuracy. 


Daily Increased Fines in Perpetuity Effective immediately, XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK will accrue daily fines of {$100000.00} for each day they ignore my lawful demands and disregard consumer protection laws. Additionally, all imposed fines will be retroactive, dating back to the initial affidavit of truth sent on XX/XX/2024. 


Immediate Action Required I demand full disclosure of all requested documents and information within XXXX ( XXXX ) calendar days of receipt of this notice (XX/XX/2024 ). Failure to comply will lead to further escalation. If XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK fail to provide me with the requested disclosure, the following will take place but won't be limited to : Increased Fines : Increased imposed daily fines of {$200000.00} for non-compliance and grossly violating consumer protection rights and privacy laws, increasing the severity over time. 
Initiate Federal and State Adjudication : Proceed with filing lawsuits in federal and state courts to enforce my rights under consumer protection laws. 
File a Public Complaint : Submit formal public complaints to relevant authorities, such as : Federal Trade Commission ( FTC ) Consumer Financial Protection Bureau ( CFPB ) XXXX  Attorney Generals Office Internal Revenue Service ( IRS ) The XXXX XXXX ( for the misconduct of XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ) Seek Injunctive Relief : Request a motion to show cause in a court order to compel disclosure of the requested documents and halt further collection activities until compliance is achieved. 
Notify Credit Reporting Agencies : Contact credit bureaus ( XXXX, XXXX, and XXXX ) to dispute the debt and provide them with documentation of XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK 's unlawful non-compliance. 
Publicize Non-Compliance : Making the unlawful non-compliance public through press releases, social media, and consumer advocacy platforms to bring attention to the unlawful practices of Attorney XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK. 
Pursue Additional Damages : Seek further compensation for damages, including emotional distress, financial hardship, and loss of opportunities caused by XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK 's unlawful non-compliance. 
Enlist Consumer Advocacy Groups : Reach out to consumer protection organizations for support in pressuring XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK to comply with my lawful demands. 
File a XXXX Complaint : Filing a XXXX  complaint for fraud, misrepresentation, and other relevant charges with law enforcement agencies. 


Adverse Action : Unlawful Closure of Credit Card Account and Failure to Provide 1099-C Form Synchrony Bank XXXXs adverse action in closing my credit card account without warning during a lawful request for disclosure and accuracy of debt constitutes a significant breach of consumer trust and legal obligations. Not only did SYNCHRONY BANK fail to provide any prior notice of this drastic measure, but SYNCHRONY BANK also neglected to furnish the required 1099-C form, which is essential for lawful disclosure and tax reporting purposes. SYNCHRONY BANK 's failure to comply with federal regulations under the Truth in Lending Act ( TILA ) and other consumer protection laws has left me without the necessary documentation to address the alleged debt. Such an action, carried out without transparency or adherence to legal requirements, severely undermines my financial stability and rights as a consumer and highlights a troubling disregard for established legal standards by SYNCHRONY BANK. 


No Expectation of Payment and Immediate Cessation of Incorrect Reporting There is no expectation of payment on the alleged debt that continues to be unproven until XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK fully satisfy my lawful demand for disclosure. 


Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g ( b ), and the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2, " creditors '' and debt collectors are prohibited from collecting or reporting any information about a debt until the validity of the debt is verified and all requested documentation is provided. 


SYNCHRONY BANK must immediately cease reporting any incorrect or incomplete information to credit reporting agencies and halt any collection efforts until they comply with the legal requirement to provide full and accurate disclosure. Failure to do so constitutes a violation of federal law and will be met with appropriate legal action. 


Unauthorized Access to Personal Information by Third-Party Debt Collectors XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX XXXX The unauthorized access and use of my personal information by third party debt collector 's XXXX  XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX without my express permission violates several federal and state laws designed to protect consumer privacy. 


Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692c ( b ), debt collectors are prohibited from communicating with third parties regarding a consumer 's debt without the consumer 's consent. Additionally, the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, restricts the circumstances under which a " creditor '' or debt collector can obtain a consumer 's credit report and other personal information, requiring a permissible purpose such as the consumer 's consent. 


Furthermore, under the Gramm-Leach-Bliley Act ( GLBA ), 15 U.S.C. 6802, financial institutions must inform consumers about how their information is shared and allow them to opt out of certain information-sharing practices. Any debt collector or " creditor '' that accesses or uses my personal information without proper authorization violates these statutes, and such actions will lead to legal consequences, including claims for damages and penalties. 


Conclusion All correspondences must be notarized under the penalty of perjury and sent via the United States Postal Service. Failure to comply will be treated as a further gross violation of my consumer rights. In such an event, additional fines will be imposed, on top of the {$100000.00} daily fine that XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK are already accruing in perpetuity. 


This affidavit of truth offers XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK one last opportunity to comply before I proceed with federal and state adjudication, in addition to filing public complaints with relevant authorities, including the Federal Trade Commission, Internal Revenue Service, and the XXXX  XXXX. 


XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, and SYNCHRONY BANK have XXXX ( XXXX ) calendar days to fully satisfy my lawful request for disclosure notarized under the penalty of perjury. If they fail to follow my instructions and the lawful demand for disclosure, petitions will be filed with state and federal court to begin the adjudication process where XXXX  XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX of Synchrony ) will be named defendants. 


All parties will receive this affidavit of truth shortly. I look forward to your detailed response notarized under the penalty of perjury. Please ensure it arrives within the granted time frame to avoid the increase in imposed fines currently accruing in perpetuity. Have a great weekend!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief