Consumer complaint received 2024-09-10 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: Bridgecrest Acceptance Corporation
State: GA

Complaint narrative:
RE : Legal Demand for Statement/True Bill and Notice of Intent to Pursue Legal Action Dear Sir/Madam, I am writing to formally demand that you provide me with a full and accurate billing statement or a true bill for my account referenced below : Account Number : Despite multiple requests, I have been informed by Bridgecrest representatives that neither a billing statement nor a true bill is available for my account in paper or electronic format. Please be advised that your refusal to provide these documents constitutes a violation of federal law, including, but not limited to, the following : 1. Truth in Lending Act ( TILA ) and Regulation Z : These regulations mandate that creditors provide clear and accurate billing statements for credit accounts. Failure to do so is a breach of your obligations under federal law.

2. Electronic Fund Transfer Act ( EFTA ) and Regulation E : These regulations require that periodic statements be provided to consumers, ensuring transparency in the transactions conducted on their accounts. 
Additionally, I have reviewed Bridgecrests SEC filings, which state that your company does not sell its receivables on the secondary markets. Should I not receive a statement or true bill, I will interpret your refusal as an attempt to obscure the true nature of the accounts standing and transactions, potentially constituting securities fraud and other federal violations. 
If you fail to provide the requested documentation within 7 business days from the date of this letter, I will have no choice but to take the following actions : 1. Report Bridgecrest to the appropriate federal authorities, including but not limited to the Consumer Financial Protection Bureau ( CFPB ), the Securities and Exchange Commission ( SEC ), the Internal Revenue Service ( IRS ), and other relevant agencies for violations of federal law. 
2. Order a full securitization audit of my account to determine if any fraudulent activities, including the potential sale or misrepresentation of receivables, have taken place. 
XXXX. Pursue all legal remedies available to me, including but not limited to, seeking full compensation for any damages incurred as a result of your actions, and demanding the immediate release of the lien and clear title of the financed vehicle. 
This letter constitutes formal notice of my intent to take legal action if the matter is not resolved promptly. I urge you to take this matter seriously and to comply with my request without further delay. 
While your company is investigating this urgent matter, Im also demanding that my account be placed in a billing error status, pursuant to 12 CFR 1026.13. 
Please send the requested statement or true bill to the address listed above. Failure to send anything other than the requested information within 7 business days, nor offers to provide remedies or to negotiate a compromise, is an admission of the claims outlined in this notice and will result in me filing formal complaints with the above-mentioned agencies after a full securitization audit of my account is performed. Please note if the statement or true bill is provided, that I reserve my right to seek all legal remedies under all state, federal, and UCC laws. We need not be at odds ; I pray we can come to an amicable solution. 
I look forward to your prompt response. 

Sincerely, Without XXXX

Company response to consumer: Closed with explanation