Consumer complaint received 2023-08-07 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: NY

Complaint narrative:
Broken Dreams : The Cost of False Advertising on the American Dream Introduction : In a heartwarming quest to fulfill the American dream of homeownership, our protagonist, a non-XXXX XXXX  on an XXXX XXXX, encountered a shining beacon of hope : Bank of America 's ( BoA ) Affordable Loan Solution Program. The allure of receiving a {$10000.00} down payment grant and having all closing costs covered seemed too good to be true. Little did our hopeful homebuyer know that this journey would soon become a nightmare due to the consequences of false advertising.

False Hope and Broken Promises : Excitement and anticipation filled the air as our protagonist reached out to BoA 's lending specialist. The specialist, with apparent confidence, confirmed that our hero was eligible for the program with their F-1 visa status, seemingly thorough in her research. Thrilled by this news, they plunged headlong into the dream, investing time, effort, and emotions into their pursuit of a new home.

Deceptive Courses of Action : To ensure their eligibility, our protagonist took no chances and inquired repeatedly, even before investing in a homebuyer 's course. Each time, the BoA specialist reassured them that they were indeed eligible, further solidifying their belief in this seemingly golden opportunity. The joy of securing a home and making cherished memories was almost within grasp, or so they thought.

The Devastating Reveal : As the closing date approached and our protagonist had invested significant out-of-pocket expenses, a devastating blow was dealt. BoA suddenly denied their loan application, solely based on their immigration status. The foundation of their dreams crumbled beneath them, leaving them emotionally shattered, financially drained, and with their trust in the system shaken.

Reckoning and Seeking Justice : The aftermath was filled with anguish, disappointment, and broken promises. Our hero 's mental health suffered, their finances depleted, and relationships strained. Their real estate agent, seller, friends, and family witnessed the toll this deceitful marketing campaign had taken on them. A once-thriving life was left in disarray, and the future they had envisioned seemed out of reach.

The Call for Accountability : It is clear that Bank of America 's failure to train their employees about the consequences of false advertising, negligent marketing practices, and unfair product promotion led to this heartbreaking outcome. Our protagonist was misled, and the emotional and financial wreckage they endured demands accountability.

Seeking Reparation : In light of the damage caused by BoA 's false advertising, our hero seeks justice and a rightful repair for the physical, emotional, social, and financial toll they endured. The request for {$95000.00} in damage repair represents the pain they endured in the pursuit of their American dream. Furthermore, they demand that BoA take proactive measures to prevent others from enduring a similar ordeal. An orientation program for employees, focusing on educating them about the intricacies of non-resident aliens and immigration, could help prevent future cases of false advertising and negligence and might avoid a future class action.

Conclusion : The story of our protagonist serves as a poignant reminder of the importance of ethical marketing practices, transparency, and accountability in the financial industry. False advertising can crush dreams, leaving individuals scarred and struggling to rebuild their lives. Let this tale of broken dreams and shattered hope stand as a plea for businesses to act responsibly and honestly, safeguarding the dreams and aspirations of those who dare to chase the American dream.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation