Consumer complaint received 2017-11-04 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage — 
Company: CrossCountry Mortgage LLC
State: NJ

Complaint narrative:
hi. i contacted a real estate agent to buy a condo. before looking for condo 's, he wanted me to get pre-approved for a mortgage 1st. I sent the mortgage lender all the information she requested. I gave her my savings acct, checking acct, brokerage acct, IRA account & credit score papers. i 'm on social security XXXX ( XXXX ). i gave her my XXXX Verification/Award Letter, as well as my XXXX Payment History. She also asked for my last 2 Tax Returns. i told her that i would get that from my tax preparer & send that as soon as i can. 

As soon as i told the mortgage lender that i was on XXXX, she told me that it would be impossible for me to get pre-approved, unless i have a written notice that my XXXX will be permanent for at least the next 30 years. She sent all my documents to her Operation Manager, as well as her Underwriting Team. They reviewed my information. She now tells me that instead of a 30 year guarantee, I would need in writing a guarantee of at least 3 years.

Btw, the amount of money I already have saved is substantial & my credit score is outstanding. Before speaking with this mortgage lender, my financial advisor told me that I should have absolutely no problem securing a mortgage, given my sensational financial status & my unbelievable credit score. The mortgage lender basically told me that even though all my credentials are outstanding, that the only thing that really matters, is my ability to pay back the loan. She basically ignored all of my information & focused ONLY on my XXXX & that written guarantee of 3 years. I felt depressed, hurt & frustrated. 

I went back to my bank 's financial team, who told me that was discrimination of XXXX people. I also searched the internet & found that according to the Consumer Financial Protection Bureau XXXX CFPB XXXX, the Equal Credit Opportunity Act ( ECOA ), as well as the Financial Housing Agency ( FHA ), that what the mortgage lender told me is against the law. You can not hold a XXXX person at a higher standard from anyone else & that public assistance income should be treated the same as regular income. As long as the XXXX document does n't say it will expire in 3 years, you are perfectly fine. 

After being totally humiliated by the mortgage lender, my bank 's mortgage team reviewed all my information, praised me for having such a strong financial background & amazing credit score & basically granted me a pre-approval for 30 years at almost NO INTEREST at all. I got the best deal that anyone could possibly get & that most people could n't even qualify for. 

Since I already have been pre-approved, i am just filing a complaint for all the other XXXX people in this country. This mortgage company basically is discriminating against all XXXX people regardless of their financial status, since almost no one, whether you have XXXX, XXXX XXXX, XXXX XXXX or anything else, can get a letter from XXXX that guarantees that their XXXX is permanent. 

When i told the mortgage lender that i already got pre-approved & that their mortgage company is discriminating, she basically said that I was wrong. Also, even though i told her that i already got pre-approved elsewhere, after hearing the word " discrimination '', she sent me a credit authorization form & also told me to re-send all my documents to her & her team would thoroughly review them. And she STILL asked me for the written guarantee of 3 years. I was shocked. Why would she want me to send all that information again, even though i still can not provide a guarantee of 3 years, which means i would still be denied approval, based on her company 's policy?

Company public response: Company disputes the facts presented in the complaint
Company response to consumer: Closed with explanation