Consumer complaint received 2025-12-15 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: TOYOTA MOTOR CREDIT CORPORATION
State: TX

Complaint narrative:
On XX/XX/XXXX, I purchased a vehicle at Toyota XXXX. I was assisted by salesperson XXXX, with whom I signed a pre-agreement for a price of {$49000.00}. On XX/XX/XXXX, I was called to pick up the vehicle. After inspecting it, around XXXX XXXX, I was taken to the finance department to speak with XXXX. Due to the late hour, he offered me two extended warranties, which I accepted. I also asked him to add XXXX XXXX. He then instructed me to sign here and here without allowing me to properly review the documents. We finalized the transaction, and I left. Days later, in XX/XX/XXXX, I proceeded to cancel the two warranties I had authorized. In XX/XX/XXXX, there was an attempted payment for the extended warranties to the financing company, Toyota Financial Services, but the check was returned due to insufficient funds, according to the financing company. I started calling the dealership and became suspicious. I began reviewing the purchase document they gave me when I picked up the vehicle and noticed irregularities with the price. I went to the dealership and spoke with XXXX in finance, who said she would investigate and contact me. Time passed, and she didn't contact me. I went back to the dealership and asked to speak with a manager. I was assisted by XXXX, a very responsible and polite person who tried to help me, but the person in charge of this matter, XXXX, was not available. He told me to contact her via email, and I began communicating with her about the warranties and the inflated price of the vehicle. Immediately, after four days, the transfer of the two canceled warranties began, after almost 11 months of them holding the money and generating additional interest. She told me that the inflated price was because I had authorized it and sent me some documents where I observed a completely new contract with my forged signature. This contract showed that they had added three additional warranties that I had not authorized, resulting in an increase of approximately {$9000.00} to the price agreed upon with the salesperson. After 11 months, they credited the two canceled warranties to the financing company without providing any explanation for the other warranties, which continued to accrue interest. The cancellation of the other warranties and the interest generated on that amount are still pending. I immediately proceeded to contact XXXX and inform her of the matter, and she said she would call her manager, XXXX. This was at the end of XX/XX/XXXX, and to date, I have not received a return call. I proceeded to file a complaint with the XXXX XXXX  XXXX, the FTC, the Texas Attorney General, the OCCC, the Fraud Department of Motor Vehicles, and the CFBP. If I do not receive a response from the dealership before the end of this year, I will take legal action against them. I have nothing further to add, except to warn others about the shady business practices of this dealership, including fraud and forgery. Thank you.

Company response to consumer: Closed with explanation