Consumer complaint received 2017-01-05 00:00:00
Product: Credit reporting — 
Issue: Unable to get credit report/credit score — Problem getting my free annual report
Company: EQUIFAX, INC.
State: IL

Complaint narrative:
On XXXX XXXX, XXXX, I, XXXX XXXX XXXX ( " Plaintiff '' ) had attempted on numerous occasions to access my online Equifax Credit Information Service XXXX XXXX ( " Defendant, Equifax '' ) account from their principle website located at www.equifax.com. In which, the Plaintiff had not obtained authentication access to her online Equifax account in many years ; she had clicked onto the forgotten password [ hyperlink ] then she had been linked to another Equifax 's webpage prompting her to entered, her last name, social security number, and date of birth into the appropriate textbox fields. After, the Plaintiff had completed typing into the required textbox fields then she had clicked onto the " continue '' button to link her to the next webpage, and she had received a message that stated : Equifax Customer Service No Products Available We apologize for any inconvenience ; however, we are unable to log you into our system at this time. Please contact our Customer Care department at Equifax Customer Care or XXXX ( XXXX ), 7 days a week between hours of XXXX XXXX and we will assist you with resetting your sign-in information. 

The Plaintiff next step was to contacted, Defendant, Equifax 's customer service representative in regards to her Equifax online account has been unlawfully block, and the Defendant, Equifax 's, customer service representative informed her for additional documentations are required such as, a copy of her social security card, utilities bills, and Illinois Driver License or State Identification Card to the Equifax 's Credit Agency, Dispute Resolution department. In XXXX XXXX, the Plaintiff had legally changed her legal name in a judiciary court in XXXX XXXX, Illinois from XXXX XXXX XXXX to XXXX XXXX XXXX however, her social security number and date of birth should have not been changed, or altered into the Defendant, Equifax 's data system. The Plaintiff has not under any circumstances, however, waiving, any legal rights to anyone person including family members, presently or future in legal procedures nor had [ has ] she legally authorized them to obtained accesses to her Equifax Credit reports and [ or ] account. The Plaintiff has not any debt obligations for consumer credit loans activities such as, credit cards, XXXX XXXX XXXX, student loans debts, and [ XXXX ] Cable and Cellular Phone Telecommunications Contract agreements. And if, any consumer credit loans had been established by any furnisher those credit loans were obtained on forged or fraudulent instruments, therefore, she is a victim of Identity Theft criminal activities. The Plaintiff should not have to provide the Defendant, Equifax with any copy of her social security card, utilities bills, and Illinois Driver License or State Identification Card when those information are obtain from the furnishers to the Defendant, Equifax. In addition, the Plaintiff alleged, supplying the Defendant, Equifax with a copy of her identity authentication features instruments only smooth the progress of false personations, and perpetuates identity theft activities.

Company response to consumer: Closed with explanation