Consumer complaint received 2024-10-04 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Opening an account — Unable to open an account
Company: JPMORGAN CHASE & CO.
State: LA

Complaint narrative:
To Whom it XXXX Concern, Company : JPMorgan Chase Bank XXXX Address : XXXX XXXX Range XXXX XXXX XXXX LA XXXX XXXX Number : XXXX XXXX I went into Chase on XX/XX/XXXX ; I met with XXXX XXXX to submit my documentation so I could open a Trust Account. I took my trust certificate memorandum. XXXX scanned my documentation in and informed me it would take about XXXX for a response. XXXX called me on XX/XX/XXXX ; to inform me the legal department denied my documentation stating that it was missing some information in reference to Louisiana laws. After consulting with my XXXX advisor missing information was added. I went back to Chase on XX/XX/XXXX, to meet with XXXX XXXX to give her the corrected XXXX XXXX. She in turn scanned it back to the legal department. On XX/XX/XXXX, XXXX called me to inform that the trust certificate was denied due to the order I had my documentation was not the order they were familiar with. She advised me to use the Chase XXXX XXXX. She explained that it was their document, and they were familiar with their document. I followed her instruction. On XX/XX/XXXX, I went into chase with Chase XXXX XXXX and submitted for the third time. XXXX XXXX called me on XX/XX/XXXX, to inform me that the certificate had been accepted. She asked me when I could come in to open my XXXX Account. I informed her I was available on XX/XX/XXXX. My appointment was made for XXXX pm on XX/XX/XXXX, with XXXX XXXX XXXX. When I arrived, XXXX was on the phone with legal pertaining my affairs, she told me she would be a minute. When she was ready to meet, we went in her cubicle. XXXX informed me that Chase has had an influx of clients wanting to open XXXX accounts and why was I wanting to open a XXXX account. She then logged into her computer to show me the reason Chase was denying opening my account. They have disregarded the Chase XXXX certificate I filled out that they accepted and went to the second XXXX certificate memorandum I submitted on XX/XX/XXXX. She stated that it was just a memorandum and does not prove I have a XXXX. XXXX XXXX stated that the only way Chase would open a XXXX account was for me to bring my declaration of trust proving a trust exist when I know other XXXX accounts have been open not providing their trust. I felt I was being discriminated and violated. After being turned down for my XXXX account until I bring in my trust, I wanted to discuss my personal account. I asked her to scan my Formal Demand for Redemption of Lawful Money. She continued to speak on the XXXX account. I told her this matter has nothing to do with the trust account but my personal account. She explained she knew nothing about that document, and I responded that it was not for her to understand and to scan to the legal department. She stated she needed to know because if she didnt, she did not want to scan in, and it just sits their with no one addressing it. I asked her again to scan it. She pretended to go scan document. I waited about 10 minutes for her to come back. When she came back, she came back with the XXXX XXXX of the branch XXXX XXXX XXXX and she stated she was reading the document and stated it stated some legal verbiage but document was not legal and she did not understand. She stated she would put in a claim and someone would be calling, she informed me to answer the phone because the representative would only call twice and if no response the case would be closed. I left the bank feeling very discriminated and felt I had to make a complaint.

Company response to consumer: Closed with explanation