Consumer complaint received 2025-08-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: U.S. BANCORP
State: CA

Complaint narrative:
I'm wanting Consumer Financial Protection Bureau to step in along with FDIC. Now one letter XXXXsays for ( unusual online activity, then they say confirmed involvement with unknown parties. ) At the time they did not XXXX mention any names involved. I were sending money to my husband 's friend which were a XXXX XXXX, I were sending money for my XXXX XXXX on XX/XX/year>, it kept saying to verify recipients information, I did.. I even faced time the individual. Then an error came up that sorry for the problem that the US Bank is having on there end. Then I tried calling bank for help to talk to tech they did not transfer me they thought that they could help me. 
Then I get a call on XX/XX/XXXX from a XXXX talking that do I know the people I send money to I said no but I facetime them friends of my husband so I could get XXXX XXXX XXXX XXXX She couldn't explain why there were technical difficulties. XXXX did not mention anything else about my deposits, until I did not agree with her ( I thought you were on board with me is what she stated ) about do not contact or talk to them I let her know it's my husband 's coworker I got to get XXXX XXXX XXXX XXXX. I couldn't reach XXXX for 6 days. Long story short then I get another mail letters DATED XX/XX/year> of what's going on I DIDNT RECEIVE IT TILL until XX/XX/year> that letter said ( suspected irregular activity ) in accordance to terms and condition of your deposit account agreement which XXXX couldn't go over with me and had transfer me to another department. Mind you I hadn't received no mail correspondence and the representatives knew not what were going on. I nor my friends or cousins didn't pass any counterfeit bills for our deposits and transactions, I feel harassed singled out and discriminated against. All other deposits to XXXX went through in various amounts, why she single me out after I wouldnt get on board with her about sending my money to a name as mentioned above that wasn't mentioned XXXX XXXX why were there so much activity on my account like more money going out than being deposited like as saying why they depositing such amounts in my account That's discriminatory .i could have up t XXXX i my account. Someones not being honest. ( I WANT THIS INVESTIGATED, ) if XXXX can't be reversed why are they at US Bank holding {$1700.00} of mines. And has not sent me proof of their findings. Last 3 deposits in question how is that fraud and my cousin sent it. Been In branch 3 times XX/XX/year> XX/XX/year> XX/XX/year> the Letters say branch manager if XXXX XXXX she hasn't been there for weeks she said XXXX is her name. Eat time I went in I were told I could pick up the balance in my account of {$1600.00}. They were dishonest to me and mislead me each I the times I made phone calls and when I went into branch. I WANT SOMETHING DONE. AND MY MONEY THEY OWE ME FROM THE XXXX TRANSACTIONS. IM NOT BEING TREATED FAIRLY. They said potential fraud 3 different reasons which is. They confused me and swindled me out of my money from XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation