Consumer complaint received 2024-12-13 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: NC

Complaint narrative:
Subject : Complaint Regarding Fraudulent Account on TransUnion Credit Report Dear Consumer Financial Protection Bureau, I am submitting a formal complaint to dispute inaccurate information on my TransUnion credit report as a result of identity theft. The fraudulent account in question is identified as account number XXXX. This account does not belong to me, and I did not authorize or consent to its creation. 

Background : This disputed account was fraudulently opened in my name without my knowledge or authorization. 

I have submitted an FTC Identity Theft Affidavit and additional supporting documentation to TransUnion, including a police report, medical records, and a notarized statement, to demonstrate that this account is a result of identity theft. 

Despite these efforts, TransUnion continues to report this account, causing significant harm to my creditworthiness and financial well-being. 

Relevant Precedent, FCRA Violations, and Creditor Unreliability : Under the Fair Credit Reporting Act ( FCRA ), credit reporting agencies and data furnishers are required to ensure the accuracy and reliability of the information they provide and report. In this case, the creditor associated with the fraudulent account, identified as account number XXXX, is not a reliable data furnisher due to its documented history of wrongdoing. 

As noted in the XXXX XX/XX/XXXX, consent order against XXXX, XXXX, the Bureau found that XXXX engaged in unfair practices by originating thousands of loans to consumers without authorization. The Bureau determined that XXXX origination and servicing program enabled the creation of unauthorized loans, a violation of the XXXX XXXX XXXX XXXX XXXX XXXXXXXX. These findings highlight a systemic failure in XXXX processes to ensure proper authorization and compliance with consumer protection laws. 

Given this history of noncompliance, XXXX credibility as a data furnisher is compromised. Under 15 U.S.C. 1681s-2 ( b ), data furnishers have a duty to investigate and correct inaccurate information upon notification of a dispute. However, XXXX prior actions and the CFPBs findings demonstrate a pattern of negligence and unreliability, further justifying the removal of this fraudulent account from my credit report. 

Moreover, my FTC Identity Theft Affidavit provides clear and compelling evidence that this account is a result of identity theft. Under 15 U.S.C. 1681c-2, the FCRA mandates that credit reporting agencies must block information resulting from identity theft when appropriate documentation is provided, including : A valid identity theft report ( such as the attached FTC affidavit ).

Proof of my identity. 

Despite submitting this documentation, TransUnion continues to report the fraudulent account, causing ongoing harm. The creditors documented history of wrongdoing as highlighted by the CFPB further underscores its unreliability, making it imperative for TransUnion to fulfill its FCRA obligations by removing this account promptly. 

Under the Fair Credit Reporting Act ( FCRA ), credit reporting agencies and data furnishers are required to ensure the accuracy and reliability of the information they provide and report. In this case, the creditor associated with the fraudulent account, identified as account number XXXX, is not a reliable data furnisher. Given their failure to properly verify and validate the account 's legitimacy, this creditor violates the obligations outlined in 15 U.S.C. 1681s-2 ( b ) to investigate and correct inaccurate information once a dispute is raised. 

Moreover, my FTC Identity Theft Affidavit provides clear and compelling evidence that this account is a result of identity theft. Under 15 U.S.C. 1681c-2, the FCRA mandates that credit reporting agencies must block information resulting from identity theft when appropriate documentation is provided, including : A valid identity theft report ( such as the attached FTC affidavit ). 

Proof of my identity. 

Despite submitting this documentation, TransUnion continues to report the fraudulent account, causing ongoing harm. Additionally, the creditors inability to provide credible evidence verifying the account 's legitimacy further underscores their unreliability as a data furnisher and supports the necessity for immediate removal of the account. 

On XX/XX/XXXX, the Bureau issued a consent order against XXXX, XXXX ( XXXX ), a financial technology company that services and facilitates the origination of consumer loans. The Bureau found that XXXX engaged in origination activity on thousands of loans to consumers who did not request or authorize them and that the company structured its loan origination and servicing program in a manner that enabled the origination of unauthorized loans. This conduct was deemed unfair in violation of the XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX. 

The Bureaus order required XXXX to : Refund the accounts or cancel the loans of customers harmed by the conduct ( up to {$9.00} XXXX ). 

Implement enhanced loan authorization and verification procedures to prevent unauthorized loans in the future. 

Pay a civil penalty of {$2.00} XXXX. 

This precedent underscores the obligation of financial institutions and credit reporting agencies to ensure that unauthorized accounts are properly investigated and resolved to avoid further harm to consumers. 

Requested Resolution : Immediate investigation and permanent removal of the fraudulent account ( account number XXXX ) from my TransUnion credit report. 

Written confirmation from TransUnion that the account has been removed and will no longer appear on my credit report. 

Implementation of enhanced verification procedures by TransUnion to prevent the reporting of fraudulent accounts in the future. 

Impact : This fraudulent account has caused significant harm to my credit score, financial standing, and peace of mind. Its continued presence on my credit report represents a failure to uphold the standards of accuracy and fairness mandated under the Fair Credit Reporting Act ( FCRA ). 

I request the CFPBs assistance to ensure that this matter is resolved promptly and in accordance with federal consumer protection laws. Attached to this complaint are copies of the FTC Identity Theft Affidavit, police report, and other relevant documents for your review.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief