Consumer complaint received 2024-03-06 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: SUNRISE CREDIT SERVICES, INC
State: PA

Complaint narrative:
I sent a dispute email to XXXX XXXX XXXX in XXXX about a collection they were trying to collect from XXXX. They since removed the collection from my credit report. On XX/XX/XXXX I received a second collection attempt for the same {$360.00} debt from Sunrise Credit Service. Below is the body of my initial dispute email. The reasoning behind this dispute remains the same. In addition to the complaints below I would like to add that this has become a case of fraud. My business partner and the account holder for this XXXX bill no longer has any association with this debt and my social security number has been tied to it. I was not provided any of the information I requested below nor was I reached out to by XXXX or XXXX XXXX XXXX. I find it highly unethical that my debt was sent to a second collection service and I received no correspondence trying to collect the debt from Sunrise Credit Service. I only found out this was unresolved when a collection appeared on my credit report. I also attached XXXX the charges {$140.00} that made up the balance of {$360.00}. If you look at the transaction description it shows XXXX XXXX. This is because it was an account for our company and rental property. I was the XXXX  XXXX and the account was never in my name. 

Dispute Letter sent to XXXX XXXX XXXX : I am writing to formally dispute the validity of the debt related to the XXXX account number [ XXXX ], currently assigned to [ XXXX XXXX XXXX ]. I believe this debt is not my responsibility, and I would like to provide the following reasons to support my claim : 1. Not My Account : I, my name, was serving as the XXXX  XXXX for the said XXXX accounts, and thus, they were never under my name or my personal responsibility. These accounts were solely under the name of the property owner, property owners name.

2. Lack of Authorization to Discuss : XXXX has consistently stated that I am not the account holder. On multiple occasions, when I attempted to call and discuss these accounts, XXXX requested my personal details. Upon providing the necessary details, I was informed that I could not discuss the account as it wasn't mine, indicating that XXXX too acknowledges that the account isn't under my name or responsibility. 

3. Cancellation Efforts : In XXXX [ XXXX ], both " property owner '' and myself made attempts to cancel and make current these accounts with XXXX via phone and the calls were recorded. Our actions further confirm that the accounts were meant to be closed and we had no intention of evading any legitimate dues.

Given the above circumstances, it is evident that there has been an error in attributing this debt to me. My credit has been unjustly impacted due to this inaccuracy, and I urge you to investigate this matter promptly.

To assist you in this process, I suggest that you : Obtain
communication records or testimonies from XXXX that detail the attempts made by both XXXX " property owner '' and myself to close these accounts. 

Obtain any other records from XXXX that can clarify the ownership and responsibility of the said account. 

I kindly request that once your investigation confirms the errors : 1. The debt be removed from my name immediately.

2. Any negative reporting related to this account on my credit report be promptly corrected or deleted.

3. I receive written confirmation that the above actions have been taken.

If it is determined that this debt is valid, I request a written validation of the debt, including any relevant account statements or contracts bearing my signature.

I hope for your prompt attention to this matter and expect to see a resolution in the coming weeks. If the issue remains unresolved, I will be forced to take further action, including filing a complaint with consumer protection agencies and seeking legal counsel.

Thank you for your understanding and cooperation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation