Consumer complaint received 2024-09-25 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Fraud or scam — 
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I lost all my retirement money by scammer, and request for fraud investigation through Chase bank, they said, they can't reimbures. 

So far I have reported this fraud scam to FTC local police office and National XXXX Fraud under office for victims of crime under Department of Justice, as soon as I relized that I got scammed on XX/XX/year> since that date he no longer replied back to my text message. 


Please see attached, I attached, scammer 's fake business card, and officail statement from Chase 's decision in regard to my fraud claim with teir decision, again all transactions were shown on the statement and made from Chase bank to XXXX was fraud by scammer 's instruction bteween XXXX to XXXX, XX/XX/year> {$3000.00} XXXX XX/XX/year> {$26000.00} XXXX XX/XX/year> {$32000.00} XXXX XX/XX/year> {$38000.00} XXXX XX/XX/year> {$34000.00} XXXX XX/XX/year> {$34000.00} XXXX XX/XX/year> {$38000.00} XXXX XX/XX/year> {$32000.00} XXXX XX/XX/year> {$32000.00} XXXX XX/XX/year> {$1900.00} XXXX Despite of fact that all transactions were not my will, it was by scammer 's instruction, and he deceived me by setting a new XXXX  account, for that reason, scammer keep pusing and persuading me to move my all money to the diffrrent wire mainly XXXX XXXX, they mainly said, since your XXXX  account at risk, you must move your all money from your XXXX accout to your bank account, at the same time, we are setting your new XXXX account, '' They also created XXXX XXXX account under my name and email address, once my money was transffered to the XXXX XXXX account, they bought some XXXX XXXX and etc, then they moved them to somewhere else. 

Even though all transacion are ovbiosuly fraud by scammer 's direction, Chase bank makes decision, " We are denying your claim because we determined that the item ( s ) being disputed were authorized or you received benefit from the item ( s ). We will not reimburse your account '' The whole breife story is below. 

Back in XXXX, I transferred {$8000.00} from my personal bank account to my XXXX account, but the buying power did not come up right away even though my bank shows that transaction was completed. 

So I had waited for a couple of days and it was still not applied I thought something went wrong because the buying power had not yet applied and I googled XXXX customer service, and called the number but never answered, so I somehow found XXXX 's customer service number and they finally responded that they told me they are from XXXX customer service. 

Since I was not educated any types of computer matters such as cyber security, information technology and computer science, they told me to download the app called any desk on my cell phone and any desk and XXXX XXXX on my laptop, and then they said, we need to cooperate to resolve this issue but later they controlled it whatever they want to do and made my account to a margin account something that I never wanted to do, so I thought it is something wrong and not right I did not allow them to do any more, so I refuesed all their instruction and disconnect them, and I was so scared since my XXXX was already messed up, a couple of dyas later, someone called me, he is from fraud department of XXXX, and gave me his buisness card, as you can see the attachments. 

His name is XXXX XXXX from the Fraud Department of XXXX, and I told him, my buying power was not settled and also someone who called from a XXXX customer service changed my account to the margin using the web and they used it to trade the stock. 
And he said, your account was hacked by a hacker from other XXXX, and your XXXX account is at risk. Thus, we need to move all your funds to the new XXXX account by transferring the other wires such as XXXX and some of our private accounts little by little since the amount is too big. 

I believed him and sold all my stocks then transferred all money to my personal bank, the trasnsffrered to XXXX, after money settled down, they bought coin and move to unkown place and wallet, whenever I asked him, he said it went to my new XXXX account. 
on XX/XX/year>, he no longer replied back to my text message, I realized that I got scammed.

Company response to consumer: Closed with explanation