Consumer complaint received 2026-05-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: HUNTINGTON NATIONAL BANK, THE
State: GA

Complaint narrative:
On XX/XX/year>, I went to make a purchase and the purchase declined. I tried twice and then decided to check my account balance to ensure that nothing was wrong with my account. I could not sign in so I tried to reset the password via the app and could not. I then grabbed my laptop and tried to reset it, but was not able to do so. This prompted me to call in. I spoke to a representative who advised me that my account was set to close. I asked why -- she asked me had I cashed a check recently, and I advised no because the account was relatively new -- she said this was odd and she then transferred me to the fraud dept. The fraud dept adv that my account was on hold and that I'd receive a letter advising why but advise that she could not tell me any other information. I thought that was odd, so I called back and requested escalation. The manager said flatly that it was due to risk, which was okay, but I asked how could I obtain my funds the quickest way and she said for me to come into a branch in Ohio. I advised that I live in GA so that's not possible. I opened this acct under XXXX XXXX which is 5 mins from my home but due to the merger with Huntington, I had to open the acct w/ Huntington instead. She then stated that I should not have opened an account with a bank that is not local to me and that I would have to wait for a check. I couldn't believe what I heard so I asked for her to repeat it and she worded it differently. -- I asked if my funds could just be sent to my account via ext link since I have them connected to my account and she advised no. I asked if I could step into XXXX XXXX to obtain my cash since they have merged and was advise that I could not since the merge is not complete. I asked could the check be expedited and the fee just be deducted from my check, and was advised that it couldn't be done. I disconnected the call feeling defeated. I called back and a rep advised me that he understood my frustration and due to me living outside of the footprint, he would ask for my case to be expedited. After getting the department to agree, He advised 2-3 biz days and I would have my check in 5 biz days from that. Huntington never sent an email advising that my account was set to close until today, XX/XX/XXXX @ XXXX. My balance had also changed by {$8.00}. I called in first this this morning XXXX and was advised that a complaint would be filed and then the representative transferred me to a supervisor in this same dept that told me the they could not advise me of anything. She then states that she does see that the case was expedited but advised that it could now take 30-60 days to be worked and for me to receive my funds. Now, I am frustrated because I was just told something different the other day. She said that they would try to work my case in 2-5 biz days but again it could not be guaranteed. I asked her why would I not be advised of this and she could not provide an answer but only said that I needed to wait. I am paycheck to paycheck and now Huntington bank has the only money that I have left and the only thing that they can tell me is " sorry, but you have to wait '' and everyone in leadership has an attitude. While I work in banking myself, the process does not make any sense. Most banks will send funds to an ext acct to close the account and be done. Huntington is hold my funds up while I can not pay my bills because they won't release my money.

Company response to consumer: Closed with explanation