Consumer complaint received 2024-05-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Unable to get your credit report or credit score — Problem getting your free annual credit report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: WA

Complaint narrative:
I have been attempting to get my annual credit report from XXXX since XXXX of XXXX or close to that time and have requested it multiple times, multiple people and do not understand when it's my right that I can not get my hands on XXXX credit report. My smartphone was stolen in XXXX of XXXX and I received email correspondence regarding it which I included in my police report. I noted Credit Karma had a hard pull and I looked into it and a place in XXXX XXXX XXXX XXXX had a pending application for credit in my name and with my email Etc but a different address and I let them know my phone was stolen and it was not me. I am an older person with health issues and I'm thoroughly disgusted with XXXX for not helping me to get my report in light of identity theft. I have been worn down and have felt XXXX and it is literally wiped me out. I have some XXXX XXXX XXXX XXXX XXXX XXXX in particular. I have talked to so many people on different occasions at XXXX and ask for my report to be sent in paper form to my home. I had corrected my address on their site and they would ask my address to make sure it was correct and proceeded, maybe XXXX of XXXX to send it to an apartment that I had moved out of in XXXX! I called them and said I'd not received it and was informed of that. Eventually that report was finally returned to them, to XXXX. I then tried to get my hands on that report and as mentioned have talked to various people and escalated a couple of times to a supervisor, and the supervisor said you will get your report and I will make sure of it. I did not receive it. They always check to make sure they're sending it to the right address. Another girl that wanted to help me said on such and such a date on the calendar she was going to call me to ask if I had received the report. She did so and I let her know I had not yet received it. I found out about CF p B and explain the problem and was told go online and request from all three bureaus your annual credit report. You must receive a report from XXXX, but call us back if you do not receive it. At this point I'd like to say that there have been numerous times the calls have been dropped or disconnected and in particular with XXXX. I had not heard from XXXX in decades but they were the first one to send me a report. I received a report from XXXX. I did not receive a report from XXXX. I do remember when I was talking with this girl that set a date on the calendar to call me that the call got muted yet again and no call back. How many times do you have to request your annual credit report from a bureau and it doesn't reach you over and over again and it seems no one will help you. I can't do this. Of late I've been having a problem with Credit Karma with incorrect information and specifically about a XXXX card that I have had for 7 and 1/2 years and they keep reporting it as three and a half. I corrected them or tried to and they said take it up with XXXX, as that is where they get their information. I called XXXX about that as well and was told we don't deal with Credit Karma and third party companies. I said well it seems like you are giving them inaccurate information? They verified I've had my card for seven and a half years. I am concerned about identity theft with multiple letters having come to me over the years of medical places that have been compromised and my information has been documented that it's on the dark web and pretty much everything and that includes social security number as well, phone, email address, name Etc. Please help me get resolution before I lose my mind over this!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief