Consumer complaint received 2024-12-16 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Improper use of your report — Reporting company used your report improperly
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TN

Complaint narrative:
On XX/XX/year>, I mailed a certified letter to Bank of America, explicitly requesting the immediate retraction and withdrawal of my auto vehicle loan application. The letter was delivered on XX/XX/year>, with confirmation via the green return receipt on XX/XX/year>. 

On XX/XX/year>, at XXXX XXXX, I personally contacted Bank of America to confirm my retraction request. I was flatly told noa direct refusal to honor my lawful and rightful decision to withdraw my application. Follow-up attempts have been ignored entirely. 

This blatant disregard for my consumer rights not only violates established federal laws but has also caused significant real-life harm, including : Negative and unjust reporting on my credit profile. 
My inability to secure transportation for my child, leading to truancy charges and potential legal repercussions. 
Financial and emotional hardship, which is entirely avoidable had Bank of America complied with its legal obligations. 

This refusal is unacceptable, unlawful, and a clear demonstration of Bank of Americas failure to follow consumer protection laws and fair lending standards. 

Detailed Timeline of Events : XXXX. XX/XX/year> : Sent certified letter requesting retraction of my auto vehicle loan application. 
XXXX. XX/XX/year> : Letter delivered to Bank of America. 
XXXX. XX/XX/year> : Return receipt confirms delivery. 
XXXX. XX/XX/year>, at XXXX XXXX  : I called Bank of America to confirm processing of my retraction request. I was flatly denied with no valid explanation. 
XXXX. Multiple follow-up attempts to resolve this matter have been ignored by Bank of America XXXX 

Violations of Federal Law : Bank of Americas actions are in clear violation of several federal consumer protection laws : 1. Consumer Financial Protection Act ( CFPA ) 12 U.S.C. 5531 ( a ) : Bank of Americas refusal to honor my retraction is unfair and abusive, causing substantial harm without justification and denying me the autonomy to make financial decisions.

2. Truth in Lending Act ( TILA ) Regulation Z ( 12 CFR 1026 ) : Consumers retain the right to withdraw consent prior to the finalization of a financial process. Bank of Americas refusal to process my request violates these principles.

3. Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 : By failing to retract my application, Bank of America risks reporting false and inaccurate information to credit bureaus, which is both harmful and illegal.

4. Equal Credit Opportunity Act ( ECOA ) : Refusing to process lawful requests without valid cause may also constitute unfair and discriminatory treatment under ECOA.

Impact and Damages : Bank of Americas outright refusal to process my lawful retraction request has caused irreparable harm : My credit profile has been damaged by an unresolved application. 
I am facing truancy charges because I can not secure reliable transportation to get my child to and from school. 
I have endured unnecessary stress, financial hardship, and personal disruptionall caused by Bank of Americas refusal to comply with its legal obligations.

Their behavior is not only harmful to me but likely reflects broader systemic issues that need to be addressed to prevent harm to other consumers.

Further Evidence of Bad Faith Conduct : In addition to Bank of Americas refusal to retract my auto vehicle loan application, they have taken deliberate steps to avoid accountability. I sent additional correspondence to their office to follow up on my request, only to have my letters returned to me with yellow Unable to Forward for Review stickers. This is a blatant attempt to block communication and evade their obligation to respond. Such actions demonstrate bad faith, a clear disregard for consumer rights, and an intentional effort to silence my concerns rather than resolve them. Bank of Americas refusal to even accept my correspondence is an alarming indication of systemic issues that demand immediate investigation and intervention.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation