Consumer complaint received 2024-07-23 00:00:00
Product: Money transfer, virtual currency, or money service — Domestic (US) money transfer
Issue: Other transaction problem — 
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
On XXXX XXXX XXXX, make a XXXX  transfer from my Chase account, from the CHASE platform, in the amount of XXXX  dollars, to a friend who has his XXXX  account registered from his "majority" electronic wallet with his phone number.

Number of transaction XXXX

Once the transaction was made, my friend informs me that the money did not fall, I thought it was a mistake, and I waited until the next day. Neither he nor I was reflected in the money.

On XXXX XXXX, I made my first report, reporting what happened to the "Chase" bank.

Report number: XXXX

The bank responded on XXXX XXXX XXXX informing that the investigation was closed, because the transaction was successful.

(I am attaching an image of the report)

In the following days I made a call to the Chase bank, and they informed me that if I wanted to reopen the investigation I had to present proof of my friend's statement to verify that the money had not fallen into his account.

On XXXX XXXX XXXX, I sent you, via fax, all the evidence (they will be attached to this claim) to verify that the money had not fallen into my friend's account

The days passed, and I made several calls to continue reporting what happened, and I received different answers, including: "we can't solve that type of problem" "to solve it with the person to whom I transferred it" "to go to the police" "that they didn't understand what happened" etc.

On XXXX XXXX, they sent me a report, which indicates that the investigation had been completed and that the money had fallen.

They kept ignoring my tests.

After that report I made another call and a claim agent, confirmed to me that it was evidently a system error, and that they could not do anything, and transferred the call to another "Chase" agent, who gave me a different answer, telling me that the money had fallen and that I would solve it on the outside, when I insisted that they should solve me, they told me that if I wanted, I went to go to the police.

After that last call I attended the Chase Bank located at XXXX  XXXX  ln, XXXX  XXXX, XXXX  XXXX. An agent made several calls investigating what happened, and his response was, that the money had fallen, and that my friend was scamming me, and I had to solve it on the outside.

I want to emphasize that my friend has never refused to send me proofs, and statements, which indicate that the money did not fall into his account, I also want to emphasize, that after having transferred the XXXX  dollars to him, I transferred  XXXX  dollars and if they fell into his account.

In one of these calls to the bank, an agent gave me the information that they had communicated with the person who dropped the money and was not going to return the money.

Another thing I want to highlight is that the agents of the bank with whom I spoke, gave me different information, there was never consistency.

Attached here

-Reports sent by CHASE

(XXXX)

-Transfer test of $XXXX  
-Statement of my friend's account


XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chase, XXXX XXXX XXXX XXXX CHASE, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Chase, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Chase, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CHASE
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company response to consumer: Closed with explanation