Consumer complaint received 2026-07-01 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or missing disclosures — 
Company: Google Compare Credit Cards Inc.
State: OH

Complaint narrative:
I am submitting this complaint because I believe Google LLC 's handling of my Google XXXX XXXX XXXX XXXX account has resulted in significant financial harm while denying me a meaningful opportunity to resolve the dispute. My Google XXXX XXXX XXXX XXXX account was disapproved under Google 's " Spam, Misleading, and Disappointing Content '' policies. As a result, all of my books became unavailable for sale or preview worldwide, immediately preventing me from earning current and future publishing revenue through the Google XXXX XXXX platform. After receiving the notice, I promptly took corrective action. I carefully reviewed my entire catalog, corrected metadata, author information, book descriptions, formatting, and cover information where necessary. I removed any material that could potentially be viewed as duplicative, misleading, automated, or otherwise inconsistent with Google 's stated policies. I also implemented internal quality-control procedures to ensure future publications comply with Google 's requirements. After completing these corrective actions, I submitted an appeal through Google 's official appeal process using the routing XXXX XXXX. Google states that appeals are generally reviewed within approximately fifteen business days. Despite complying with every instruction provided, my appeal remained unresolved well beyond that timeframe without any meaningful explanation or evidence demonstrating that my appeal had actually been reviewed by a human reviewer. After receiving no meaningful response, I submitted additional requests for review and sought assistance through the XXXX XXXX XXXX. Google 's response to the XXXX stated that the official appeal process was the exclusive method for requesting reconsideration and that the XXXX could not assist further. This effectively left me without any meaningful avenue to challenge the decision or obtain clarification regarding the alleged violations. Throughout this process, Google has never identified the specific books, files, metadata, or content that supposedly violated its policies. Instead, I have received only generalized policy references. Without knowing what specific material allegedly violated the policies, it is impossible to fully understand or correct the claimed issues. This lack of transparency prevents an effective dispute resolution process. The financial impact has been substantial. Google 's actions have prevented me from selling my publications through XXXX of the world 's largest digital book marketplaces, eliminating both current and future revenue opportunities while also harming my publishing business and professional reputation. Although Google characterizes this as a policy enforcement decision, the practical effect is the interruption of my ability to earn publishing income and participate in its commercial payment ecosystem. I believe consumers and small publishers should have access to a fair, transparent, and meaningful dispute resolution process when financial opportunities and income are affected.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation