Consumer complaint received 2024-08-28 00:00:00
Product: Checking or savings account — Checking account
Issue: Opening an account — Account opened without my consent or knowledge
Company: JPMORGAN CHASE & CO.
State: LA

Complaint narrative:
I do not have a Chase banking account. I do have a Chase credit card. 

Someone opened a Chase banking account using my email address. It is a different address than the one that is tied to my credit card. I do not want my email address tied to some stranger 's Chase banking account, obviously, so I followed the instructions in the email : " If you didnt make this request or provide this information during the application process, call us immediately at XXXX or visit chase.com/customerservice. '' This is very important I have received 10 emails so far today about an account that is not mine tied to one email, and do not want to be confused that they're about my credit card account when checking my overall email on my phone because I have 5 or 6 email accounts that all feed into one overall inbox. 

I called the number and recieved zero help from the customer service rep. He transferred me. The next person did the same. And again. Eventually, after the 5th person, I had to hang up because it had been almost a half hour and I had a meeting to attend. I called back and the same exact thing happened again transferred 7 times over the course of 45 minutes. All told I have spent nearly an hour and a half talking to a dozen Chase reps, all of which transferred me to someone else who didn't have a clue what to do. The last person told me that the only way to get my email address removed from this person 's account would be to visit a branch because the only way an email gets added or removed is at a branch by a Chase associate, according to the last phone rep. 

I take great offense at this " solution '' why should I have to waste more of my time fixing a problem I did not start and that would require me to go to a branch I've never been to, where I do not have an account not to mention spending money on a taxi to get there? Absolutely ridiculous. I used to live in MA, where Chase did not have branches what would I have been told to do if I still lived there? That Chase does not have a " verify your email '' option for new account holders is beyond ridiculous this problem would have been nipped in the bud. 

There is zero reason I should have to do anything beyond what I've done to get my email back and off of some stranger 's account. Chase is the responsible party, and it should fall on them to fix the problem they created. I've already spent hours on this and I will be damned if I am required to spend a single more minute of my time, much less any actual money in transport costs, to fix this problem. 

My email address that Chase needs to remove from the stranger 's account is : XXXX. 

It's tied to this person who I do not know : XXXX XXXX. It is his XXXX XXXX XXXX ... XXXX account. I do not think there is any fraud here, just a typo. But this typo has already caused a lot of wasted time and effort and Chase should be required to not only fix this now but also put in procedures to ensure this doesn't happen again to anyone else.

Company response to consumer: Closed with explanation