Consumer complaint received 2025-09-23 00:00:00
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: I.C. System, Inc.
State: OH

Complaint narrative:
Summary of Disputed Services I contracted XXXXXXXX XXXX XXXX for a series of lawn and shrub treatments at my property. However, for several of the scheduled service dates, there is no evidence that the services were performed as agreed. Industry standards and XXXX own service guarantees require clear documentation of services rendered, such as leaving a service slip or providing digital confirmation In many cases, I have video surveillance evidence showing that no one from XXXX was present at my property during the scheduled service windows. 
Below is a summary of the disputed service dates and the supporting evidence : Date Service Type Evidence/Issue XX/XX/XXXXXXXX XXXX XXXX No video or paper left to support they were at the property XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX completed in 1 minute from XXXX to XXXX XXXX  ET for XXXX. No product applied but charged {$95.00} for an application according to their records XX/XX/XXXX XXXX  No video or paper left to support they were at the property XX/XX/XXXXXXXX XXXX XXXX  No video or paper left to support they were at the property XXXX XXXX XXXX XXXX  shows no one was on property at the shrubs that were treated XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX completed in XXXX minute from XXXX to XXXX XXXX XXXX for XXXX. No product applied but charged {$190.00} for an application according to their records XX/XX/XXXX Core Lawn Video evidence that they were at the property XX/XX/XXXX Shrub Service Video shows no one was on property at the shrubs that were treated XX/XX/XXXX Core Lawn Video shows no one was on property but service completed in XXXX minute from XXXX to XXXXXXXX XXXX ET for XXXX. 
Supporting Evidence Video Surveillance : I have video footage for the above dates, which clearly shows that no XXXX personnel were present at my property for the disputed services. 
Lack of Documentation : No service slips, door hangers, or digital confirmations were left for the disputed dates where I have no video evidence of them on property, contrary to industry standards and XXXX own policies. 
Merchant Records Discrepancy : On XX/XX/XXXX, XXXX own records claim that XXXX square feet was treated in just XXXX minute, which is not feasible and no hang tag was left. 
XXXX XXXX XXXX : I provided this evidence to XXXX XXXX who agreed that the services were not performed and awarded a chargeback. 
Merchant Agrees to Refund : In early XXXX XXXX sent their local XXXX to speak with me and he agreed to refund all of my money for the contract. 

On XX/XX/XXXX I was sent a letter by IC System , Inc. a debt collector claiming I have an outstanding balance with XXXX for services from XX/XX/XXXX ( A date no services were performed ) for {$410.00} none of the charges align to the totals charged by XXXX. This is a retaliatory tactic to recoup funds that they agreed to return. When provided with proof that the charges were paid as agreed they are refusing to take action.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation