Consumer complaint received 2025-02-04 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Incorrect information on your report — Account information incorrect
Company: Affirm Holdings, Inc
State: GA

Complaint narrative:
This complaint pertains to the credit reporting practices of Affirm Holdings , Inc. ( Affirm ) and their failure to comply with the Fair Credit Reporting Act ( FCRA ). I have identified several instances of inconsistent, inaccurate, and potentially harmful reporting of my loan information by Affirm.

Inconsistent Reporting of Loan Information : I have taken out a total of 26 personal loans with Affirm , Inc . However, only 7 of these 26 loans have been reported to XXXX. This is a significant discrepancy that contradicts Affirm 's stated regulatory obligation under the FCRA " to furnish accurate loan and repayment information ( positive or negative ) to the credit bureau ''. This inconsistent reporting suggests that Affirm is not fulfilling its obligation to report all loan information, and is intentionally misreporting account information. The failure to report all loans, as well as their repayment history, could be viewed as a calculated attempt to manipulate my credit profile. 

Inaccurate Reporting and Failure to Update : Affirm has stated that they have a " regulatory obligation to furnish accurate loan and repayment information ( positive or negative ) to the credit bureau and can only update reporting if an inaccuracy is identified ''. However, given that only 7 of my 26 loans have been reported, this claim seems to be inaccurate at best, and intentionally misleading at worst. Furthermore, even when an inaccuracy is identified, such as the lack of reporting, Affirm has failed to update the information or remove the inaccurate reporting.

Discrepancies with Collection Agency : Affirm has stated that my loan XXXX was charged off and transferred to their third-party collection partner, XXXX XXXX. However, XXXX XXXX has informed me that my account is no longer active with them as of XX/XX/year>. This contradiction creates confusion and raises concerns about the accuracy and coordination of information between Affirm and its collection partners. It also calls into question the validity of any negative credit reporting associated with this loan. I was instructed by Affirm to contact XXXX XXXX at ( XXXX ) XXXX, which I did. 

Harm to Credit Profile : Affirm 's inconsistent and inaccurate reporting practices have created the potential for irreparable harm to my credit profile. The failure to report all loans, and the subsequent inaccurate reporting, indicates a deliberate effort to negatively affect my creditworthiness, which is a direct contravention to the spirit of the FCRA. This, along with the miscommunication between Affirm and its collection partners, represents a pattern of behavior that is harmful and should be investigated. 

XXXX XXXX : Affirm has stated that my loan XXXX, processed on XX/XX/year>, was charged off on XX/XX/year> after a late payment and no further payments. I do not dispute this, but I am concerned that all of the loans I have with Affirm have not been reported to the credit bureau. Affirm states that the loan was for a purchase with XXXX in the amount of {$790.00} with an APR of 35.98 % and 12 monthly payments of {$80.00} due on the XXXX of each month. 

Requested Actions : I request that a thorough investigation be conducted into Affirm 's credit reporting practices. Specifically, I request the following : An investigation into the discrepancy between the number of loans I have and the number of loans reported to XXXX. 

A review of Affirms processes for furnishing accurate information to credit bureaus. 

A clarification on the discrepancies between Affirms statements and the information provided by XXXX XXXX. 

A correction to my credit report to reflect accurate loan information with all credit bureaus. 

Further action against Affirm , Inc. for its abusive credit reporting practices in contravention to the spirit of the FCRA. 

By addressing these issues, a more accurate credit reporting system can be maintained and further abuse and inconsistencies can be avoided.

Company response to consumer: Closed with explanation