Consumer complaint received 2025-04-28 00:00:00
Product: Mortgage — Other type of mortgage
Issue: Trouble during payment process — Loan sold or transferred to another company
Company: Paramount GR Holdings, LLC
State: SC

Complaint narrative:
Dear Consumer Financial Protection Bureau, I am submitting this complaint regarding serious issues and potentially deceptive practices tied to a solar loan I entered into with GoodLeap ( formerly LoanPal ), arranged through the now-defunct XXXX XXXX. I reside in South Carolina and respectfully request your assistance in investigating this matter under the XXXX XXXX XXXX XXXX and applicable federal consumer protection laws. 

Background : In XX/XX/XXXX, I entered into a solar panel financing agreement with GoodLeap, initiated by XXXX XXXX. I was assured by both the installer and the financier that : My payments would be managed solely through GoodLeap. 

The payment amount and servicing structure were fixed. 

I would receive federal tax refunds not credit and warranty support for 25 years. 

Issues and Concerns : Undisclosed Loan Ownership Transfer : I later learnedonly through my own effortsthat my loan is now allegedly owned by XXXX XXXX XXXX XXXX ( XXXX XXXX. Neither XXXX nor GoodLeap ever disclosed this transfer to me. I have repeatedly requested documentation from both entities confirming the loans transfer, but I have received no response. 

No Access or Acknowledgment by XXXX : Although XXXX appears to now own the loan, their representatives deny having any specific loan documentation or servicing knowledge. This leaves me in a difficult position as a consumer, unsure of who truly owns my loan or who is responsible for servicing it. 

Inconsistent Credit Reporting : Despite opening the loan in XX/XX/XXXX, it does not appear on my XXXX report. However, it does show up on my XXXX XXXX app under my XXXX score. This inconsistency raises further questions about reporting and transparency. I also would like to note here that in XXXX of XXXX I reached out to XXXX to discuss the ownership of my loan etc and found out at the end of XXXX that when I connected XXXX they illegally ran and pull my credit report without my permission. 
Servicing Confusion and Lack of Documentation : XXXX continues to process my payments and act as if they own the loan. They refuse to provide any documentation confirming a transfer or showing how my personal and financial data was lawfully shared with XXXX. 

Contractual Discrepancies : On the original XXXX XXXX contract, my husband XXXX is listed as the primary signee. On the GoodLeap documentation, I am listed as the sole borrower. This inconsistency in borrower identity is deeply concerning and potentially invalidates parts of the agreement. 

Void Warranties and XXXX Bankruptcy : XXXX XXXX, the installer, has gone out of business. I am now left without any warranty enforcement or service path. XXXX, the product manufacturer or affiliated entity, has also not clarified their responsibilities in the wake of XXXX  closure. 

Ignored Requests for Information : I have made multiple attempts to contact both GoodLeap and XXXX to obtain my loan documentation and to verify ownership. Both parties have been unresponsive and continue to deflect responsibility. XXXX has also failed to clarify their role in ongoing system support. 

XXXX XXXX Contract - Warranty Violations : XXXX XXXX XXXX 's contract includes a Roof XXXX Warranty ( Section XXXX ), which guarantees weather-tight roof penetrations for 25 years, provided no work is performed by third parties. However, this warranty fails to account for damages caused by XXXX XXXX own installation process or any issues resulting from their poor workmanship. The warranty also contains numerous exclusions, including leaks unrelated to the system, pre-existing roof issues, and damage from foreign objects. This raises concerns about XXXX XXXX accountability for the damage caused during installation. 
Additionally, the XXXX XXXX and XXXX XXXX ( Section XXXX ) and Damage Warranty ( Section XXXX ) offer limited coverage, with exclusions that XXXX prevent proper repairs or compensation for damages caused during the installation process. These clauses indicate a lack of sufficient consumer protection and raise questions about XXXX XXXX obligations to resolve issues in a fair and timely manner. 

XXXX XXXX and GoodLeap - Breach of Contract and Default : Under Section XXXX of the XXXX XXXX XXXX contract, the company is in default if it fails to perform its obligations within 30 days of receiving written notice ( Section XXXX ). XXXX XXXX is also in default if it admits insolvency or files for bankruptcy. Despite these provisions, XXXX XXXX has failed to meet its contractual obligations, including addressing system defects and providing timely repairs or replacements. As per the contract, the remedies for default ( Section XXXX ) allow the customer to terminate the agreement and pursue legal action. 
Further complicating the situation, GoodLeap, the financing partner for XXXX XXXX, has similarly failed to uphold its own obligations regarding warranty claims, customer service, and support. This failure to perform and the lack of accountability from both XXXX XXXX and XXXX not only constitutes breach of contract but also reflects deceptive practices. The combination of these defaults and unresolved issues, including poor workmanship, broken warranties, and financial irresponsibility, warrants the termination of the agreements and pursuit of all available legal remedies. 
Application of XXXX XXXX of XXXX : XXXX XXXX acted as the originating party for my solar panel loan and made material misrepresentations on behalf of GoodLeap, including misleading claims about tax benefits, payment terms, and warranties. XXXX presented XXXX financing as part of a bundled offering, conducted the loan application process, and submitted my information directly to GoodLeap. 

Because XXXX XXXX acted as an agent or authorized partner of XXXX  their loan product to customers and benefiting XXXX by securing loan originationsGoodLeap XXXX be legally responsible for XXXX actions under the agency theory of liability. The fact that XXXX is now defunct does not absolve GoodLeap of its duty to honor the terms and representations made by its agent. 

GoodLeap profited from the deal and is still processing payments, which further supports the argument that they were in a principal-agent relationship with XXXX. Therefore, they should be held accountable for any fraudulent misrepresentations and for the loss of warranty coverage and service. 

Broader Pattern of Misconduct : My experience appears to be part of a larger pattern of deceptive practices by GoodLeap : Minnesota Attorney General Lawsuit : In XX/XX/XXXX, the Minnesota Attorney General filed a lawsuit against GoodLeap and other solar lenders, alleging violations of consumer-fraud statutes, including deceptive lending practices and failure to disclose material terms. 

In further support of my concerns, Id like to reference a lawsuit filed on XX/XX/XXXX, by Minnesota Attorney General XXXX XXXX against GoodLeap and XXXX other solar lenders. The lawsuit alleges that these companies engaged in deceptive lending practices, including hiding substantial dealer fees ( as high as XXXX XXXX XXXX XXXX  ) within the loan principal, which consumers were never made aware of. These hidden fees artificially inflated loan balances and interest charges, often without any corresponding explanation to the borrower. The Attorney General asserts that such conduct violates XXXX consumer fraud, deceptive trade practices, and usury laws. The lawsuit reflects a broader pattern of misconduct consistent with my own experience including a lack of transparency, misleading loan terms, and improper disclosures. 
( Source : Minnesota XXXX Official Site ) Arbitration Cases : GoodLeap has lost key arbitration cases where consumers were misled about loan terms and solar system performance. In a recent arbitration handled by XXXX XXXX XXXX, GoodLeap was found liable for the misconduct of its partner company, XXXX XXXX. The arbitrator ruled that XXXX extensive involvement with XXXX XXXX constituted an agency relationship, holding them responsible for deceptive sales practices, including misrepresentations about cost savings and damage caused during installation. The client was awarded approximately {$13000.00} in damages, had a {$90000.00} loan canceled, and received attorneys fees. This case sets a strong precedent for other consumers misled by similar solar financing arrangements. ( Goodleap XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Consumer Complaints : Numerous consumers have reported similar issues, including unauthorized loan transfers, lack of transparency, and defective solar installations. 

Supporting Evidence XXXX Involvement in Prior Credit Reporting Misconduct : In addition to my personal experience, I want to highlight that GoodLeap ( formerly LoanPal ) was recently the subject of a class action settlement involving improper credit reporting practices tied to XXXX XXXX, another defunct solar installer. According to the official XXXX, consumers alleged that GoodLeap reported solar loans as delinquent or charged off, even when installations were incomplete, systems were defective, or disputes were ongoing. 

This resulted in significant credit damage to consumers in circumstances strikingly similar to mine. GoodLeap ultimately agreed to resolve these claims, demonstrating a documented pattern of misconduct, negligence, and disregard for fair credit reporting standardsparticularly when partnered installers go out of business, like XXXX XXXX in my case. I also XXXX be entitled to this settlement on the grounds that my financing was through Goodleap. 

XXXX XXXX : XXXX XXXX, et al. v. XXXX XXXXXXXX XXXX, XXXX Settlement

Company response to consumer: Closed with explanation