Consumer complaint received 2025-07-09 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: CO

Complaint narrative:
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX  XXXX, Colorado XXXX XXXX XXXX [ Date ] To : [ Experian / Equifax / TransUnion OR Original Creditors Name ] [ Credit Bureau or Creditors Address ] Subject : Formal Dispute of Inaccurate Charge-Off on Credit Report Request for Investigation and Validation Under FCRA Dear [ Credit Bureau or Creditor Name ], I am writing to formally dispute the reporting of a charge-off account listed under the name [ Creditor Name ] and account number ending in [ Last 4 Digits of Account Number ] on my credit report. I assert that this debt is being inaccurately reported, as it appears to have been securitized and sold, and therefore the creditor no longer retains a lawful right to continue reporting it as an outstanding charge-off under the Fair Credit Reporting Act ( FCRA ), codified at 15 U.S.C. 1681 et seq.

According to my understanding, when a debt is securitized, it is pooled and sold to investors, and the original creditor relinquishes the legal right to continue reporting the debt as a charge-off in their name. If this is the case, any continued reporting would be misleading, inaccurate, and a direct violation of FCRA 15 U.S.C. 1681s-2 ( a ), which prohibits furnishing information known to be inaccurate. 

Further, under 15 U.S.C. 1681i, I am requesting a reinvestigation of this account. You are required to : 1. Conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate ; 2. Notify the furnisher of the disputed information ; 3. Delete or correct the information where necessary ; 4. Provide me with a written record of your findings and the method used in the investigation.

In addition, I am requesting under Section 609 ( a ) ( 1 ) [ 15 U.S.C. 1681g ] that you provide me with complete documentation regarding this account, including : Verification that this charge-off was not securitized and sold ; A copy of the original signed contract bearing my signature ; Detailed documentation from the original creditor showing the chain of title or ownership of the alleged debt ; Proof that the creditor completed a legitimate investigation in compliance with 15 U.S.C. 1681s-2 ( b ), including their response to the reinvestigation.

Failure to properly investigate and respond to this dispute may constitute willful noncompliance under 15 U.S.C. 1681n and negligent noncompliance under 15 U.S.C. 1681o, both of which can result in liability for damages. 

I demand that this account be removed from my credit report if you can not provide all of the information requested above. Please complete your reinvestigation within the 30 days as required by law, and send me a written response with all findings and documentation. 

Sincerely, XXXX XXXX XXXX [ Signature, if mailing ]

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation