Consumer complaint received 2025-04-22 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Professional Debt Mediation, Inc.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXX - payment was made towards loan on XX/XX/XXXX. on XX/XX/XXXX I received a letter by mail ( dated XX/XX/XXXX ) stating I had 30 days final notice to pay before my account went to collections, and it was for a past due of {$79.00}. I made a payment of {$160.00}, which covers the past due, and the current months charges. Account was placed on collections on XX/XX/XXXX, even though payment was made XX/XX/XXXX, processed XX/XX/XXXX, and within 30 days of the notice received. My credit score dropped XXXX points XXXX - I requested debt validation documents from them on XX/XX/XXXX after receiving notice of collections on XX/XX/XXXX. Documents were emailed over XX/XX/XXXX, but I was unable to access those documents. On XX/XX/XXXX, I reached out stating I was unable to access them, and did not receive a response. I followed up XX/XX/XXXX, and they finally responded XX/XX/XXXX with the documents and access codes. on XX/XX/XXXX I requested a pay for delete agreement after reviewing the documents, and have received no response since then. The account status was changed to " Account previously in dispute-now resolved '' on XX/XX/XXXX, even though the last message from them was on XX/XX/XXXX. I have proof all my services were switched over to a new address during the time they claim to have left notices on my door. 

Professional Debt Mediation- this issue was taken to court regarding rent payment. I provided notice to landlord I would not be renewing lease due to unlivable conditions, as well as notified them I would be moving out 1 month early. My lease was due XX/XX/XXXX, and XX/XX/XXXX I contacted management that the apartment was still unlivable. On XX/XX/XXXX, I reached out to the leasing office explaining the situation, requesting a move out package as well as waiving the last month of rent because I had to move out XXXX after not having water for over XXXX weeks. I received no communication from the management office after sending XXXX follow up emails dated XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX with hotel receipts and images of the apartment conditions. They attempted to extend my lease by 1 month, and then we went to court XX/XX/XXXX. No ruling was made against me, and I received no further communication from collections or the apartment complex. On XX/XX/XXXX I reached out to the management office one last time regarding a letter from professional debt mediation that I owed {$3900.00}, and upon login into the resident portal, I had an outstanding balance of {$4100.00}. Finally, no further communication was received from management or collections until XX/XX/XXXX, offering a one time settlement of 60 % off the amount due. The amount reported is {$1000.00}, settlement amount is {$650.00}. However the original court documents state the amount due was {$1000.00}. I requested debt validation documents from the collections agency around the week of XX/XX/XXXX, and have not received any responses. Account was placed for collections on XX/XX/XXXX

Company response to consumer: Closed with explanation