Consumer complaint received 2016-08-03 00:00:00
Product: Credit reporting — 
Issue: Credit monitoring or identity protection — Problem with fraud alerts
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: TX

Complaint narrative:
On Thursday, XXXX XXXX, 2016 I initiated my XXXX Credit Report Dispute with TransUnion resulting from the findings from my first XXXX Credit Report Dispute over the Unfair Reporting Practices of XXXX Bank. On Thursday, XXXX XXXX, 2016 I receive a Temporary Initial Security Alert Notification from XXXX dated Friday XXXX XXXX, 2016. When I called TransUnion on Friday, XXXX XXXX, 2016 to have this fraud alert removed from my credit report they did n't know what I was talking about. Someone told me in a rich XXXX accent " you do not have a Fraud Alert on your Credit Report ''. When I called XXXX on Tuesday, XXXX XXXX, 2016 requesting they send me a copy of the letter used to make this false request to my current address their story had changed. They told me this time ( XXXX long holiday weekend latter, how convenient ) that there was no letter and that they where informed of all of this by TransUnion on Thursday, XXXX XXXX, 2016. How could TransUnion tell XXXX on Thursday, XXXX XXXX, 2016 about something they did n't know about it until Friday, XXXX XXXX, 2016? I tried to remove the Fraud Alert that same day but TransUnion would n't let me. When I called TransUnion on Tuesday, XXXX XXXX, 2016 I was told that a Fraud Alert was put on my TransUnion report the same day I previously called to have it removed. I was finally able to remove the fraud alert from my TransUnion Credit Report on Tuesday, XXXX XXXX, 2016. I knew it was there or would be there they just did n't believe me. I had the Fraud Alert removed that was n't there the last time I called the same day they were notified by XXXX. On Friday, XXXX XXXX, 2016 I called TransUnion to remove my old telephone number ( XXXX XXXX ) from my TransUnion Credit Report creating, a XXXX TransUnion dispute. I was told that I would receive something in the mail I have never received anything in the mail from TransUnion on this issue. TransUnion also tried to use this situation to sell me their credit monitoring service what ever it is. On the same day XXXX admitted that they sent the same Fraud Alert to TransUnion on Friday, XXXX XXXX, 2016 that they said XXXX sent to XXXX in retaliation for trying to remover my old phone number from my XXXX credit report but I do n't think that happened. On Monday, XXXX XXXX, 2016 I received an Initial Fraud Alert notice from XXXX in the mail stating in brief " Thank you for contacting XXXX. As you requested ... '' and an Initial Alert notice from TransUnion in the mail stating, " At your request ... '' I DID NOT contact anybody to request Fraud Alerts be put on my Credit Reports. I called TransUnion on Monday, XXXX XXXX, 2016 and they told me once again in the same rich XXXX Accent " there is no fraud Alert on your Credit Report ''. I told them I would be calling them back later in the week. On Wednesday, XXXX XXXX, 2016 I called TransUnion about receiving a notice of removing a Fraud Alert from my credit Report and I was told that I would have had to request that at the time, but when adding a Fraud Alert the notices are sent out automatically so I have no written evidence that I had the Fraud Alert removed. When I called TransUnion on Monday, XXXX XXXX, 2016 they told me there was a Fraud Alert on my Credit Report and that they received it as a notification from XXXX on Saturday, XXXX XXXX, 2016 and the XXXX table shows the Completion date of Friday, XXXX XXXX, 2016. When I requested that TransUnion send me a notice that I removed a Fraud Alert they told me they do n't do that and I was told wrong last week and they offered to send me another Credit Report I declined and they said I should be receiving a notice about adding a fraud another Fraud Alert in the mail. So far and to date I have removed XXXX Fraud Alert from XXXX XXXX Fraud Alerts from TransUnion and XXXX Fraud Alerts from XXXX since the last week in XXXX 2016.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation