Consumer complaint received 2024-02-10 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Improper use of your report — Reporting company used your report improperly
Company: Maximus Federal Services, Inc.
State: FL

Complaint narrative:
XXXX The presence of student loans on my credit report violates the Family Educational Act of 1974 and the Privacy Act of 1974. As per the aforementioned acts, educational institutions are obligated to safeguard student information and provide an opportunity to opt out before reporting such information to credit agencies. The school assured me they would not disclose my personal information, including financial details, to third-party credit agencies. This assurance was in accordance with the Family Educational Act of 1974, which establishes the privacy rights of students and protects their educational records. Furthermore, the Privacy Act of 1974 enforces limitations on the disclosure of personal information by federal agencies. Under this act, educational institutions are required to provide students with the opportunity to opt out of releasing their information to credit reporting agencies, allowing them to maintain control over their personal data. I am confident that my school was bound by these provisions. However, I recently discovered that student loans associated with my enrollment have been reported to credit agencies. Additionally, under the Higher Education Act, Federal student loans which have been reported to be in default for 7 years or more, must be deleted from a consumers credit record. As the law 15 U.S. Code 6801 - Protection of nonpublic personal information states that It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. My student loans are not public information and therefore should not be disclosed to third party companies. Furthermore, you do not have the right to report any data and/or information regarding my student loans to the three major Credit Agencies ( XXXX XXXX XXXX, and XXXX ) or any other consumer financial institution because under law 15 U.S. Code 6801 I am protected against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to me, the customer. You are reporting to a nonaffiliated third party, as a creditor, when I have no contractual obligation between Aidvantage and myself, theres no signed contract between Aid Vantage and myself. In addition, law15 U.S. Code 6802 - Obligations with respect to disclosures of personal information states a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. I have never given permission for my nonpublic information to be released to any third-party financial institution and I was never given a disclosure that such information would be disclosed to such third parties as its XXXX, XXXX, and XXXX. Furthermore, the Gramm-Leach-Bliley ( GLB ) Act requires financial institutions to ensure the security How is any of my information being kept private and safe when it is being disclosed to these third parties, without my permission or consent, and on top of this, these major three credit bureaus keep having data breaches that expose my confidential information. - Law 15 U.S. Code 1681s2 Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. The information being shared is inaccurate as my student loan balance is incorrectly calculated. -I demand to have the laws mentioned above that protect me as a consumer to be followed and respected. I do not want any of my information to be shared with any financial institution without my written consent and acknowledgement. I OPT OUT. 

Per FCRA as a Federally protected Consumer, I am now opting out of any and all authorization I the consumer may have given. This includes written and unwritten, verbal and non verbal. 15 USC 6802

Company response to consumer: Closed with explanation