Consumer complaint received 2025-11-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: NJ

Complaint narrative:
I bought from a website called XXXX XXXX XXXX XXXX XXXX XXXX who is very well known. XX/XX/year> I bought a Hoodie, Shirt, Pants for {$210.00}. I contacted them XX/XX/XXXX asking for an update because it said " order recieved '' and they responded 6 days later XX/XX/XXXX It'll take within 6 MONTHS for it to get made, packaged, shipped, and delivered in 6 months. Fast foward XX/XX/XXXX 5 months later, I made another email because I see others getting their order so I wanted to know if my package was coming because it still said " order received ''. They responded 7 days later XX/XX/XXXX saying they started to ship packages out so I had my hopes up and also got the idea that they responded in a week or less. it gets even worse ... Moving onto XX/XX/XXXX the 6 months have passed by and I emailed them XX/XX/XXXX Tuesday XXXX EST. Asking about my order and why it has been delayed. I included my tracking number and they haven't responded. Now I made a call to Chase themselves on XX/XX/XXXX I opened a Dispute and I got the dispute for the amount of {$210.00} what I had ordered. To clarify I was in XXXX for the duration of XXXX visitng family. Everything is fine and I received my dispute money. Moving onto XX/XX/year> I see my Chase Checking Account is in Overdraft I get confused and check XXXX XXXX XXXX filed a Claim Reversal on me and they got their money while I am in XXXX  paying for supplies etc since its the beginning of the XXXX XXXX XXXX XXXX  XXXX and I'm left with - {$210.00} in my account. I contacted chase same day XX/XX/year> asking what happened why did the company file a claim reversal when I haven't received anything or any response. CHASE - " Sorry this is nothing we can do the company filed proof of delivery '' I question myself if I was losing my mind because I wasn't wearing any of the merchandise. I sent proof of the signs saying " LEAVE all packages in the back with USPS logo, XXXX XXXX, XXXX, and XXXX XXXX on the claim dispute proof and I haven't received any word. I called and they told me its not enough proof and now I have to personally contact the company XXXXXXXX XXXX XXXXXXXX to figure it out with them. Now it adds onto more work for me. I made an email XX/XX/year> XXXX EST to XXXX " I am writing this email to dispute a charge etc etc etc '' I receive a response from them XX/XX/XXXX XXXX EST a MONTH later saying they are sorry and they escalated this to higher ups. In the email they said if I wanted a product replacement or a full refund on the order but it has to be XXXX due to shopify police being past the time-frame. Unlike the company XXXX response an hour later XXXX EST I accept the XXXX option the refund option I sent them my XXXX information and I didn't get any refund amount back yet. fast track XX/XX/XXXX XXXX EST I sent a follow up email saying its been about XXXX weeks now and I haven't recieved any word. I called Chase telling them the company personally agreed with proof saying they were going to refund me. and Chase said there isn't any we can do just send in as proof in the file dispute and we'll get back to you later in a week. I did all of that in the month of XXXX of XXXX. it is now almost the beginning of XXXX and I have not received word from Chase with new proof I sent them nor a response from the Comapny themselves. Everytime I call chase for dispute update they always tell me to call the company but the phone number on the company website is invalid I tried calling multiple times and it said phone number is unreachable. Chase then tells me to write an email to the unresponsive company but I know its pointless to do so. I made a XXXX Complaint to the company of XXXX XXXX XXXX and currently waiting for a response on that and now I am writing a complaint to chase from CFPB to hopefully get something done with this. Website : XXXX  Email : XXXX Other Parties : Chase

Company response to consumer: Closed with explanation