Consumer complaint received 2025-05-06 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: HEARTLAND PAYMENT SYSTEMS INC
State: OH

Complaint narrative:
I signed the University XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX and XXXX XXXX  XXXX XXXX XXXX XXXX XXXX for XXXX XXXX, XXXX, XXXX, and XXXX. According to the Eligibility and Process in each of the applications : # XXXX ) awardees of the XXXX XXXX XXXX must establish employment choosing one of the three following options, in order to meet criteria for loan forgiveness ( 1 ) full-time faculty at an accredited XXXX XXXX XXXX XXXX for 4 consecutive years ( 2 ) Part-time faculty member at an accredited XXXX XXXX XXXXXXXX in combination with part-time clinical and/or preceptor ( two students per semester x 4 years ) position ( 3 ) pat-time clinical preceptor for an accredited XXXX XXXX XXXXXXXX, ( two students per semester x 4 years ) in combination with a clinical position. 
My intent was to fulfill option 2 : continue my full-time position as a XXXX XXXX XXXX ( XXXX XXXX ) and add a part-time faculty member at an accredited XXXX XXXX XXXXXXXX. This was validated by XXXX XXXX XXXX, program director of the XXXXXXXX XXXX XXXX verbally, and I also validated with XXXX XXXX XXXX, XXXXXXXX XXXX Program Director via email XX/XX/XXXX. 
I talked to XXXX at XXXX, the company who holds my XXXX loan on XX/XX/XXXX. I was informed at that time that I could continue my FT position as a XXXX XXXXr and add a XXXX XXXX XXXX XXXX, and this would satisfy the loan. I was also told that I do not make any payment until I have either defaulted on the loan or I reach the end of the fourth year. The amount I will owe does not accrue interest until default or at the end of the fourth year. Therefore, I will be able to pay a lump sum, interest free, when the terms have been satisfied. 
I went to sign my exit interview for XXXX and found that the terms for the cancellation provision were different. 
The XXXX XXXX XXXX XXXX XXXX Promissory Note I signed on XX/XX/XXXX, XX/XX/XXXX ( added summer ) and XX/XX/XXXX state To be eligible for the maximum 85 % cancellation, the Borrower must agree to serve as full-time nurse faculty at an accredited XXXX XXXX XXXX for a consecutive four-year period following graduation from the program. When I signed the promissory note on XX/XX/XXXX, XX/XX/XXXX ( added summer ), XX/XX/XXXX, and XX/XX/XXXX, the cancellation provision changed : To qualify for loan cancellation for XXXX XXXX  full-time employment, the Borrower must meet one of the following criteria : ( 1 ) employment as a full-time faculty member at an accredited XXXX XXXXf XXXX ; ( 2 ) employment as a part-time faculty member at an accredited XXXX XXXX XXXXXXXX in combination with another part-time faculty position or part-time XXXXXXXX XXXXXXXX position affiliated with an accredited XXXX XXXX XXXX that together equates to full-time employment; or ( 3 ) employment as designated joint-appointment nurse faculty serving as full-time advanced practice registered nurse preceptor within an academic-practice partnership framework affiliated with an accredited school of XXXX. 
I called XXXX XX/XX/XXXX and talked to XXXX when I saw that the exit interview noted Do you understand that he or she must be employed full-time as a nurse faculty member for a complete year to be eligible for loan cancellation, and Do you understand the requirement to begin full-time employment as nurse faculty at a XXXX XXXX XXXXXXXX to be eligible for postponement of loan. I shared with XXXX the XXXX options on the XXXX application and the XXXX XXXX XXXX. He told me that for loan cancellation the only option is to work full-time as a nurse faculty. 
He directed me to the attached forms. 
XXXX XXXX Certification o Completed by the Borrower and the employer and states I CERTIFY that I am full time as Nurse Faculty in the above-named XXXX XXXX XXXXXXXX, and all the information is true and correct to the best of my knowledge " I CERTIFY that the statements above concerning service of the above named XXXX XXXX recipient as a full-time nurse faculty are true and correct. 
o XXXX  Request for Postponement of Installation I certify that I am employed full-time as nurse faculty as described in the most recent NFLP notice of funding opportunity I hereby certify that the above statements concerning service of the above-named borrower as full-time nurse faculty or clinical educator/preceptor are true and correct

Company response to consumer: Closed with explanation