Consumer complaint received 2025-02-20 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CAPITAL ONE FINANCIAL CORPORATION
State: WA

Complaint narrative:
Complaint Against Capital One for Unlawful Account Closure, False Credit Reporting, and Lack of Due Process in Dispute Resolution To Whom It May Concern : The Consumer Financial Protection Bureau ( CFPB ), I am submitting this complaint against Capital One because they unlawfully closed my longstanding account, failed to accurately account for my principally Accepted Accounting principle balance per ( GAAP ) account, and improperly furnished false information to credit reporting agencies. This has negatively impacted my credit score and market standing. 

Background of My Account with Capital One I have maintained an account with Capital One for over XXXX XXXX, consistently making my monthly payments in good faith. 
In late XXXX, I submitted a payment by check, which included a special endorsement honoring all rights, titles, and interest owed to the principal. 
I sent this payment via certified mail, ensuring that I had documented proof of its receipt. 
Capital Ones Unlawful Closure and Lack of Transparency Within a XXXX of Capital One receiving my certified payment, my account was closed without notice or explanation. 
I immediately submitted a Qualified Written Request ( QWR ) demanding an explanation for the account closure and a full and accurate accounting of my principal per GAAP and federal consumer protection laws. 
Despite the XXXX statutory period for a response under federal law, Capital One failed to reply to my request. 
Unlawful Credit Reporting & Third-Party Disclosure Without Consent Instead of responding to my QWR, Capital One shared my information with a third party without my consent, reporting false debt obligations to credit bureaus, which is a violation of the Fair Credit Reporting Act ( FCRA ) and Gramm-Leach-Bliley Act ( GLBA ). 
Upon learning of this, I immediately filed a dispute with XXXX, citing the false and unverified reporting. 
XXXX failed to conduct a legitimate investigation into my dispute, despite my being a paying subscriber to their credit monitoring services. Instead, they relied solely on Capital Ones assertion and refused to remove the inaccurate reporting. 
Consequences of Capital Ones Actions Damage to My Credit Score : The improper and false reporting has negatively impacted my creditworthiness, leading to denials of financial opportunities and reputational harm in the marketplace. 
Financial Injury : The unjust closure of my account and refusal to provide an accounting has placed undue hardship on my financial affairs, preventing me from accessing my existing credit line. 
Breach of Fiduciary Duty and Consumer Protection Laws : Capital One, as a financial institution, failed to act in good faith, provide proper notice, and respect due process in their credit reporting obligations. 
Relief Sought Immediate Removal of False and Adverse Credit Reporting : I demand the immediate deletion of the negative reporting related to this account from all major credit bureaus ( XXXX, XXXX, and XXXX ). 
Restoration of My Account & Credit Line : Given that I was never provided with an explanation or proper due process before account closure, I request the reinstatement of my credit account and access to my credit line. 
Official Apology from Capital One : A formal written acknowledgment of the mishandling of my account and failure to comply with federal consumer protection laws. 
Corrective Action by CFPB : I urge the CFPB to investigate Capital Ones credit reporting practices, its refusal to provide proper accounting, and its potential violations of the Fair Credit Reporting Act ( FCRA ), Truth in Lending Act ( TILA ), and Gramm-Leach-Bliley Act ( GLBA ). 
Conclusion Capital Ones conduct has caused me financial harm and emotional distress. It closed my account without justification, failed to honor its legal obligations under GAAP, and unlawfully reported false debt information to third parties. These actions directly violate consumer protection laws, and I am seeking urgent corrective action to restore my credit standing and account access. 

I appreciate the CFPBs time and attention in addressing this matter. 

Sincerely, XXXX XXXX All Rights Reserved, Without Prejudice UCC 1-308

Company response to consumer: Closed with explanation