Consumer complaint received 2025-12-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Portfolio Recovery Associates, LLC
State: AL

Complaint narrative:
XXXX Subject : Inaccurate Credit Reporting After Debt Sale & Active Settlement Payments Consumer Name : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, AL XXXX LAST XXXX SSN : XXXX XXXXXXXX  Account in Dispute XXXX XXXX XXXX XXXX  Portfolio Recovery Associates , LLC Current Reported Balance : {$2800.00} Original Balance : {$3200.00} Settlement Amount : {$1600.00} Remaining Balance : {$1100.00} Payments Already Made : $ XXXX Payment Plan Active Since : XX/XX/year> Formal CFPB Complaint Statement I am submitting this complaint to dispute inaccurate, misleading, and incomplete credit reporting related to my XXXXXXXX XXXX XXXX credit card that was sold to Portfolio Recovery Associates , LLC , and is now being paid through a debt settlement program with XXXX 
According to my official Portfolio Recovery Associates account statement dated XX/XX/year>, the following is confirmed : Original Creditor : XXXX XXXX XXXX XXXXXXXX : XXXX Current Owner of Debt : Portfolio Recovery Associates , LLC Original Balance : {$3200.00} Current Balance : {$2800.00} Settlement Amount : {$1600.00} Remaining Balance : {$1100.00} Active Monthly Payments since XX/XX/year> Total Payments Made : Over {$440.00} Account is currently in active repayment through a negotiated settlement program However, my credit reports with XXXX XXXX XXXX  are inaccurate because : XXXX. The account status is still listed as severely derogatory without reflecting active monthly payments XXXX. The settlement agreement through XXXX is not reported at all XXXX. Contradictory dates are being reported for account closure and last activity XXXX. The current balance does not properly reflect ongoing payments XXXX. The charge-off and collection ownership is being reported in a misleading manner This violates the Fair Credit Reporting Act ( 15 U.S.C. 1681 ) which requires all furnished credit data to be accurate, complete, and verifiable.

I AM FORMALLY REQUESTING THAT THE CFPB REQUIRE : 1. Immediate correction of the balance to reflect payments already made 2. Accurate reporting of active settlement status 3. Proper ownership designation showing Portfolio Recovery Associates as the current creditor 4. Removal of inaccurate delinquency remarks XXXX. Investigation into why XXXX participation is not disclosed XXXX. Correction of conflicting dates between XXXX XXXX XXXX XXXX  DOCUMENTATION PROVIDED Settlement payment plan showing reduced balance Payment history from XXXX XXXX XXXX  Portfolio Recovery Associates official account statement Credit report screenshots showing inaccurate reporting CONSUMER HARM This inaccurate reporting is : Artificially suppressing my credit score Misrepresenting the legal status of my account Preventing me from obtaining housing and credit Continuing to damage my financial standing despite active repayments. 
I am requesting that the CFPB enforce immediate compliance and corrections. 

XXXX XXXX XXXX

Company response to consumer: Closed with explanation