Consumer complaint received 2024-09-30 00:00:00
Product: Credit card — Store credit card
Issue: Trouble using your card — Can't use card to make purchases
Company: Google Compare Credit Cards Inc.
State: CO

Complaint narrative:
On XX/XX/year> after receiving numerous unsolicited offers from Google regarding the new XXXX XXXX XXXX phone I decided to purchase one to take advantage of the offered XXXX trade in credit for my almost new XXXX XXXX phone which was purchased from XXXX via the google store on XX/XX/XXXX ( XXXX order # ). In addition XXXX Google Store credit was offered along with 3 years 0 % financing if I opened a Google store financing card. After putting some consideration into the matter I decided that I made sense to go ahead and use the offered 0 % financing rates due to current rates being offered by my bank for saving/cd I would be able to save an additional XXXX XXXX in the long term versus paying for the phone out right. I processed the order along with application for financing and was immediately approved for financing in an amount more than sufficient to purchase the phone and accessories. within in minutes I received confirmation from both Google and XXXX congratulating me on my purchase. I also received notification of a hard pull on my credit and my credit score dropped a couple point as a result which was expected. XXXX was confirmed on XX/XX/XXXX at XXXX pm. On XX/XX/XXXX I received a email saying my order had been cancelled as it did not align with sales terms. This is a very generic statement with no actual actionable information that is provided outside a link to click that again provides no useful information or answers as to what the actual reason for cancellation was. Concerned I spent sometime finding how to contact Google to speak with someone about the issues figuring it was simply take a quick call to get things sorted out. After spending some time navigating the system I was able to get hold of a human who was unable to provide any useful information or answer a single question regarding the reason for cancellation. They suggested there was a possible issue with the financing of the device. I was transferred to Financing who ensured me nothing was wrong with my new account and I had more than sufficient credit to purchase the device. I then had to call Google store back and navigate the system to again reach a person who could hopefully help. They suggested I just wait 24 hours and try to place the order a 2nd time. I pointed out that the special offer of XXXX additional store credit was a limited time offer and it was a factor in my choosing to open a Google store account and they said It would still apply if I waited and placed the order the next day.

This began a series of events that is still ongoing with placing orders correctly and thru the Google Store website and links that Google is sending me thru email. In all cases I am able to place the order and get confirmation and then 24 hours later the order is cancelled for not meeting sales terms. Google is 100 % in control of the order flow and how it is processed the only party not meeting sales terms and special offers is Google. Google has fraudulently induced me to open a store account that I am unable to use. Google has caused me to temporality take a small hit to my credit rating. Despite requesting no less than 4 times on the call for follow-up with a supervisor contacting me Google has taken no action to rectify or address the issue or reach out to me. Google appears to think they are to big to be held accountable for false, misleading offers they have no intention of honoring. I calculate my real damages at XXXX Phone credit, XXXX XXXX credit in addition to multiple hours of lost time having to try and resolve a issue with a store credit card that is un-useable. I plan to file additional complaints with the FTC, State Attorney 's office in CO. and the XXXX  in the very near future if this is not resolved 100 % to my satisfaction. 

Additional Order numbers for this issue. 
XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation