Consumer complaint received 2025-05-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: IL

Complaint narrative:
I have had several account closures recently that were the result of a mistake on Capital One 's side. I raised this issue on XXXX XXXX, had a case opened, and the team has yet to get back to me. I most recently had case XXXX opened, and the Card Refresh Team has still not reached out within the timeline given to me. 

Below is my concern- it is very serious and requires a special review on Capital One 's side : 1. I recently started using my Capital One credit cards more often for business reimbursements for my business, called Owner 's Equity Reimbursements. These are fully tracked and reported to the IRS, and is the first time my business was able to complete these, due an increase in profit over the past 8 years.

2. I was contacted by Capital One last year, and they asked when these charges would be completed, and I confirmed the date these would be completed. However, I found that we had some additional charges, ending in XX/XX/XXXX, and I called Capital One in XXXX, and spoke with an individual regarding the same. I mentioned that it is not necessary to use my Capital One cards for these reimbursements, but that it would be easier for our accounting as we have a business checking account with Capital One and, therefore, tracking these transactions is easier for us. This individual stated that it would be no issue continuing these transactions and that she would make a note on my account for the same. I did not get her name, but I called in regarding my account ending in XXXX and spoke with a female in XX/XX/XXXX. 

3. After all transactions were completed, I was devastated that there was an issue with my account ending in XXXX and, subsequently, all accounts I held with Capital One. I have had these accounts for over 17 years, I believe, and I had never had any issues but extensive business with Capital One. It appears that the misinformation I was provided in # 2 by a rep, despite being extremely careful with my cards, caused my accounts to violate terms, which was never my intention nor is this the case. 

4. As mentioned, all transactions are valid business transactions that come up once in a lifetime for our business ( they are related to initial funding after the start of our business, and just came up for the first time after we started in XXXX ) and, at face value, they may appear to violate Capital One 's terms, but this is not the case at all. Regardless, however, I can give my full word that there will be no further transactions like this on any of my Capital One cards, now and moving forward, as it appears that this closure was a mistake. I would be more than happy to provide any tax returns or subsequent confirmations regarding these limited transactions to prove that these are fully valid and reported to the IRS. 

As case XXXX has not been responded to and as I am not confident the above detail was understood or recorded on this case, please note the above in relation to the same. 

Thank you for your attention to this serious matter.

Company response to consumer: Closed with explanation