Consumer complaint received 2024-09-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Problem with personal statement of dispute
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
Complaint Details : 1. Description of the Issue : On XX/XX/year>XXXX XXXX XXXX submitted a letter to me, XXXX XXXX, stating that my auto loan was paid off. During this period, the XXXX XXXX  for the vehicle was released by XXXX XXXX and sent to me via mail, further confirming that the loan was settled. 

However, on XX/XX/year>, I discovered that XXXX XXXX had reported my account as past due and delinquent on my credit report. I immediately contacted XXXX XXXX to resolve this discrepancy. During our discussions, XXXX XXXX admitted that they had mistakenly sent the letter on XX/XX/year>, incorrectly stating that the loan was paid off, and also released the vehicle title to me in error. Despite this admission, XXXX XXXX failed to inform me of any remaining balance prior to damaging my credit report. 

2. Steps Taken to Resolve the Issue : I attempted to negotiate with XXXX XXXX and sought a resolution, making it clear that : XXXX XXXX had reported the account as paid off in their letter. 
XXXX XXXX released the title to the auto, reinforcing the statement that the loan was settled. 
XXXX XXXX never contacted me by any means to address their mistake or to notify me of any outstanding balance before tarnishing my credit report. 
I was more than willing to pay any remaining balance if one existed, as I was under the impression, based on XXXX XXXX 's communication, that the loan was fully paid off. On XX/XX/year>, I paid the remaining balance immediately upon being informed. Despite this, XXXX XXXX has refused to remove the negative reports from my credit report that were due to their admitted errors. 

3. How This Issue Has Affected Me : The inaccurate reporting by XXXX XXXX has negatively impacted my credit score, causing undue stress and financial hardship. This mistake has affected my ability to obtain credit on reasonable terms, which is unfair given that the negative report resulted solely from XXXX XXXX 's admitted errors. 
4. What I Am Requesting : I request that XXXX XXXX correct their records and immediately update all relevant credit reporting agencies to remove the negative entries associated with this account, given that these entries were made due to their mistake. I also ask for written confirmation that these corrections have been made. 

Supporting Documents : A copy of the letter from XXXX XXXX dated XX/XX/year>, confirming the loan was paid off. 
Records of communication with XXXX XXXX regarding the discrepancies and my prompt payment of the balance. 

5. Desired Resolution : I respectfully request that the CFPB investigate this matter and ensure that XXXX XXXX corrects their error by updating my credit report to accurately reflect the resolution of this account as of XX/XX/year>, and remove all negative entries that were incorrectly reported. 

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue. 

Sincerely, XXXX XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation