Consumer complaint received 2025-09-02 00:00:00
Product: Debt collection — Auto debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
WFBNA Auto is furnishing an installment auto loan account as a derogatory Collection/Charge-off with a balance of {$10000.00}. The account appears across all three major credit bureaus as derogatory, with status comments such as : Charged off as bad debt Profit and loss write-off ( XXXX  ). 
Unpaid balance reported as a loss by the credit grantor ( XXXX  ). 
Charged off account Auto ( XXXX  ). 

The reporting of this account is inaccurate, contradictory, and unlawful for multiple reasons : 1. Contradictory Balance and Charge-off Status A charge-off occurs when the creditor moves an unpaid debt into a loss category for accounting purposes. By definition, a charge-off reflects that the creditor has written off the debt as uncollectible.

However, WFBNA continues to report a current balance of {$10000.00} and a past due balance of {$10000.00}.

It is not legally consistent to report both a charge-off and an active, past-due balance at the same time.

This contradictory reporting violates 15 U.S.C. 1681e ( b ) of the Fair Credit Reporting Act ( FCRA ), which requires that furnishers ensure maximum possible accuracy.

2. Double Punishment Through Dual Statuses The account is being reported as : Collection Charge-off Derogatory Each of these is a derogatory designation, but reporting them all simultaneously creates the illusion of multiple negative events rather than one. This unfairly multiplies the impact on my credit file.

This over-reporting constitutes false and misleading furnishing under 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ), which prohibits reporting information known or reasonably believed to be inaccurate.

3. Improper Reporting of Past Due Amounts A charged-off account should not continue reporting as Past Due {$10000.00} because the account has already been classified as a charge-off and written off the books.

Continuing to list the account as both charged-off and past due exaggerates the delinquency and paints me as more irresponsible than the facts support.

This is deceptive, misleading, and unlawful under the FCRA.

4. Failure to Conduct Reasonable Reinvestigation I have disputed this account. Despite my dispute, WFBNA has continued to report the same derogatory information.

Under 15 U.S.C. 1681i ( a ), the credit reporting agencies and furnishers are required to conduct a reasonable reinvestigation.

A reasonable reinvestigation can not result in the same contradictory, inaccurate reporting that currently exists. This demonstrates that no actual investigation was performed, only a superficial verification with no documentary proof.

5. Extending the Damage Beyond the Original Default The account shows a Date Last Active of XXXX but is still being updated monthly as of XX/XX/XXXX. 
Each new update re-ages the derogatory account, keeping it active in my credit file and prolonging its negative impact. 
This is an abuse of the reporting system and violates the principle that negative information must be reported accurately and within fair time limits. 

6. Material Harm to the Consumer Because of this reporting, my credit scores are artificially depressed.

Creditors, lenders, landlords, and even potential employers reviewing my file see the false impression that I am : Currently delinquent.

Still owing {$10000.00}.

In charge-off status.

In collections.

This quadruple-negative portrayal is inaccurate and defamatory.

As a direct result, I have suffered denials for credit applications, higher interest rates, reputational harm, and limited access to financial opportunities.

7. Willful and Negligent Noncompliance WFBNA has continued this reporting despite my disputes, making them liable for both willful noncompliance ( 15 U.S.C. 1681n ) and negligent noncompliance ( 15 U.S.C. 1681o ) with the FCRA.

Their conduct shows a reckless disregard for the truth and for my consumer rights.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation