Consumer complaint received 2025-01-14 00:00:00
Product: Credit card — Store credit card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: SYNCHRONY FINANCIAL
State: NY

Complaint narrative:
On XX/XX/year> I opened a new line of credit when I applied for a store card account at Guitar Center/ Synchrony Bank XXXX This account would be for personal & house hold use, so I was fully aware I was entering into a " Consumer Credit '' transaction. Synchrony Bank would be the " Creditor, '' and I would be the " Original Creditor. '' My application was accepted for a new line starting at {$2000.00}. I made a store purchase on the same day and waited for the bill in the mail. XX/XX/year>, I mailed to their CFO 1. My Power Of Attorney, 2. Notice Of Claim To Interest ( tender payment letter ), 3. Transferred the bill ( Bill Of Exchange ) with a restrictive endorsement and stamp, and Accepted the positive balance as consideration due to the principal. I sent my claim to Interest and Instructions letter 2 times. I requested a full copy of our agreement for review. They responded in a letter on XX/XX/year> saying " Based on the information you had provided on our website, we are unable to locate your account. '' They continued to say, " In order to provide you a copy of the terms and conditions you requested, please contact our Customer Service at the telephone number listed on the back of your card. Etc. '' I sent my 3rd notice Default Judgment letter, on XX/XX/year>. They responded immediately after my 3rd letter saying " returning my billing statement with notations " accepted for deposit '' and " returned for value '' does not fulfill your obligations under the terms of your account, which includes timely payment of debts incurred. The Notated Billing statement will not be honored and will not be accepted for " value. '' In my response, XX/XX/year>, states that under House Joint Resolution or HJR-192, The Bill Of Exchange Act, and The federal Reserve Act, the guaranteed interest due to the principal has been claimed! Make note that the dishonor of my endorsed bill of exchange with tender instructions has not been returned. Therefore I requested that Synchrony complete my instructions. I received a response from someone saying they needed time to investigate this further but they never got back to me. Instead they continued to send mail requesting I address a delinquent account. I make a few calls over the next couple of months to the service number they offered and called the Office Of The President to speak to the person who responded to my letter. She never returned the message. I left her 2 messages. XX/XX/year> Synchrony sent notice to me they closed my account, and on the XXXX the wrote me stating they received my inquiry to investigate my payment. I sent another endorsed bill of exchange with instruction to their CFO. On XX/XX/year> Synchrony said they were unable to produce a screenshot or printout of the system. XX/XX/year> I sent my " Official Notice '' letter to the CFO to claim interest owed to principal, request the Liquidation of the Account, withdrawal consent to share any personal information of any kind, and the removal of reports made to all non-affiliates and every credit reporting agency.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation