Consumer complaint received 2024-09-14 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
I made a phone call on XX/XX/year> and XX/XX/XXXX to their fraud department asking to remove incorrect information. 
letter XXXX to Experian was sent on XX/XX/XXXX, XXXX XXXX XX/XX/XXXX to verify or remove accounts and incorrect addresses. They claimed XXXX is reporting an address but that account was closed and hasn't reported to my report for almost XXXX years. 

I am requesting your assistance with this serious issue concerning Experians failure to comply with federal regulations regarding the accuracy and verification of information on my credit report. I have discovered several charge-offs and transactions on my credit report that I believe are inaccurate and have not been properly verified by Experian. 
Under the Fair Credit Reporting Act ( FCRA ), specifically 15 U.S.C. 1681i, credit reporting agencies are required to investigate and verify disputed information. Experian has not provided the necessary verification documents for these charge-offs within the legally mandated timeframe. 
Additionally, 15 U.S.C. 1681a ( a ) ( 2 ) states that any report should contain information solely related to transactions and experiences between the consumer and the person making the report. This implies that charge-offs reported by Experian must be based on verified and documented transactions. However, Experians failure to provide such documentation suggests a violation of this provision.

Furthermore, 15 U.S.C. 1681b ( a ) ( 2 ) outlines that a consumer reporting agency may furnish a consumer report only under certain permissible purposes, and only with written authorization from the consumer. I have not authorized any creditor to add negative, inaccurate, or harmful information to my consumer report.

Moreover, the provisions of 15 U.S.C. 6802 require financial institutions to disclose the potential for sharing personal information and provide an opt-out option. Experians lack of compliance with these requirements further undermines the integrity of the reported information.

The charge-offs in question appear to be in direct violation of these legal requirements. As such, I am entitled to seek damages for this willful non-compliance, as stipulated under 15 U.S.C. 1681n, which allows for a claim of {$1000.00} in damages for each instance of non-compliance. 
I request the CFPBs intervention to ensure that Experian adheres to these legal standards by removing the inaccurately reported charge-offs from my credit report immediately. Enclosed are copies of my correspondence with Experian and relevant documentation pertaining to my disputes. 
Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this issue and restoring the accuracy of my credit report.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation