Consumer complaint received 2024-04-10 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Company: Selene Holdings LLC
State: CA

Complaint narrative:
Selene Financial refused to provide a single point of contact while working on a loan modification. Every time I called it was a different person or had to be transferred and left and message. Multiple times asked to speak with a supervisor and was never given one only told that one would call me back but no return calls were received. I was working with the XXXX  XXXX  Assistance program twice. The program had funds close to but about $ XXXX off of the past due COVID amount to bring the mortgage current. The XXXX XXXX  assistance program requested that I contact Selene to have them either take the $ XXXX available and spread out the rest but each different person that I spoke with said no has to be the full amount or nothing. XXXX XXXX  assistance program could not understand why Selene would not work with me. There were many calls and Selene wanted me to turn down the covid funds and get into a loan modification. The mortgage assistance program could not release the funds they said unless it would bring the full past due covid amount current. Selene every operator was clueless and said someone would contact me. No one ever did. A foreclosure notice was issued by Selene and I filed a bankruptcy XXXX  XXXX and was still working with Selene by sending documents for loan modification. Selene never sent any notice. The issue is that they are LYING saying that a " Notice of Postponement '' or " Certificate of Postponement '' was sent NEVER this is the lie!! Selene claims they had a company called XXXX XXXX send a notice of sale of postponement. This certificate is a fake phony fraudulent document. Never ever heard of this company until after Selene sold my home. The bankruptcy was dismissed and Selene never provided any notice of sale new date. All mail by Selene is and was sent to my mailing address and they keep track of all mail. This is a complaint that is going against the unethical unscrupulous Selene Financial along with Nationwide Posting Publication and XXXX XXXX. Only after the home was sold did Selene provide a name of a lawyer and phone number that never answered in XXXX California. I researched his name and found XXXX XXXX and the lady yelled and screamed that notice was provided and that was and is a lie - no date, no proof of mailing and no proof of posting. The notice of sale was non-existent in an unethical plot to steal my home. This XXXX XXXX  company has yet to provide any evidence now they are trying to force me out of my home. All the while when I called Selene they were still working with me on loan modification as the reps did not even know the home was sold. Bottomline = NO NOTICE WAS GIVEN OF ANY NEW SALES DATE and the after prepared subsequently prepared documents are fraudulent and were never received and never posted or mailed period. Remedy : Return my home asap!!

Company response to consumer: Closed with explanation