Consumer complaint received 2026-03-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Personal line of credit
Issue: Incorrect information on your report — Account information incorrect
Company: Momnt Technologies, Inc.
State: MD

Complaint narrative:
Companies Momnt ( Momnt Technologies / Momnt servicing entity ) XXXX XXXX XXXX Product Credit reporting / Furnishing of information to consumer reporting agencies ( CRAs ) 1. Summary I am filing this complaint against Momnt and XXXX XXXX XXXX for : ( 1 ) inaccurate, inconsistent, and materially misleading credit reporting ; ( 2 ) failure to reasonably investigate and correct disputed information ; ( 3 ) failure to provide basic account/charge-off documentation and ownership/chain-of-title clarity ; and ( 4 ) continuing adverse reporting and escalation while I am in active XXXX arbitration with Momnt. I provided repeated written notice and requests for correction/documentation via email and certified mail, and I disputed the inaccurate tradeline reporting with XXXX and XXXX multiple times. Despite confirmed delivery of my correspondence and multiple disputes, I have received no meaningful response from Momnt, the derogatory reporting remains, and key fields/history appear inconsistent across bureaus and across time. 2. Account/Tradeline at Issue The tradeline was furnished in connection with Momnt and XXXX XXXX XXXX ( installment/loan tradeline ). Loan/account identifier referenced in my correspondence : Loan # XXXX. CRAs involved : XXXX and XXXX ( at minimum ). 3. Active Arbitration and Ongoing Dispute Status I am currently in active arbitration with Momnt through XXXX. While arbitration is pending, Momnt continued adverse credit reporting activity and/or failed to correct derogatory reporting, despite being notified repeatedly that the account is disputed and under arbitration. I demanded that derogatory reporting cease during arbitration and that the tradeline be properly coded to reflect dispute/arbitration status. This complaint is not asking CFPB to decide the underlying contract merits of the arbitration. It asks CFPB to address credit reporting accuracy, reinvestigation failures, and documentation/ownership transparencyissues that continue to harm me regardless of the arbitrations final outcome. 4. Inaccurate or Inconsistent Credit Reporting ( Examples ) Based on my attached credit reports and dispute results, the Momnt/XXXX XXXX XXXX reflects multiple red flags indicating inaccurate or materially misleading furnishing, including : A. Inconsistent core account fields across bureaus and reports Key figures such as original balance/high balance and charge-off-related fields do not consistently match across CRA versions, raising serious concerns about data integrity and record accuracy. B. Contradictory payment history/status coding and/or stacked negative months The tradeline reflects delinquency/charge-off progression that appears inconsistent across time and across bureaus, including patterns suggesting negative months were not reported accurately and contemporaneously, then later appeared in bulk shortly before and/or around charge-off/closure. C. Charge-off, closure, and sale ambiguity The reporting reflects a charge-off/closure and indicates the account may have been sold or transferred, yet I have not been provided documentation that clearly identifies : ( 1 ) the lawful basis and records supporting the charge-off fields being reported ; ( 2 ) the date-of-first-delinquency support used for reporting ; and ( 3 ) who currently owns the alleged debt ( if sold/assigned ), creating ongoing risk and uncertainty about who has my personal information and who may attempt collection. 5. Failure to Respond and Failure to Provide Documentation ( Despite Repeated Requests ) For over a year, I have received no meaningful email response from Momnt regarding my requests for : ( 1 ) complete account ledger/payment history and payment application history ; ( 2 ) charge-off basis and charge-off decision records ; ( 3 ) date-of-first-delinquency support ; ( 4 ) XXXX XXXX reporting history/logs showing what was furnished to each CRA each month and when ; and ( 5 ) chain-of-title/ownership documentation ( if the account was sold/assigned ). I also sent requests by certified mail. Tracking confirms delivery, yet I still have not received Momnts substantive response. 6. CRA Disputes and Verification Without Resolving Contradictions I disputed the tradeline with XXXX and XXXX multiple times. Despite this, the tradeline was repeatedly verified or left materially unchanged, even though the reporting contains contradictions/inconsistencies that a reasonable investigation should have resolved by reviewing underlying records. 7. Consumer Harm and Damages ( Non-Exhaustive ; Ongoing ) The continued derogatory and inconsistent reporting caused a cascade of real-world harm, including : 1 ) Multiple personal credit and business credit denials/adverse actions ( documentation attached ). 2 ) Credit limit decreases on major accounts ( documentation attached ). 3 ) Higher auto insurance costs and/or policy changes occurring during this period ( documentation attached ). 4 ) Loss of access to ordinary services in my own name, including being forced to obtain a cell phone account in my mothers name due to credit impacts. 5 ) Housing instability : my mortgage is in a special program/trial plan and my home is at risk if these issues remain unresolved ( documentation attached ). 6 ) Severe household and family impact resulting from reduced access to credit for essential needs, including essential household repairs. This is not a theoretical dispute. The inaccurate and unresolved reporting is actively harming my family and my ability to operate my business. 8. What I Want the CFPB to Require ( Specific Resolution ) I request that CFPB require Momnt and XXXX XXXX XXXX to : 1 ) Correct or delete inaccurate, inconsistent, and materially misleading tradeline reporting across all CRAs to which they furnished information, including all payment history/status fields and all core account fields ( balance, high balance, original amount, and charge-off fields ). 2 ) Stop further derogatory updating while my dispute and arbitration remain active, and ensure the tradeline is properly coded as disputed/in arbitration ( or equivalent ), so ongoing harm does not compound during the pendency of arbitration. 3 ) Produce a complete documentation package that substantiates the tradeline and each derogatory month, including : * Full account ledger and payment application history * Charge-off decision records and the basis for any charge-off/written-off amounts * Date-of-first-delinquency support used for reporting * XXXX XXXX reporting history/logs ( field-level history ) showing exactly what was furnished to each CRA and when * Furnisher investigation notes and XXXX responses related to my CRA disputes 4. Provide clear ownership/chain-of-title disclosure : * If the account was sold/assigned : identify the purchaser/assignee and provide documents sufficient to show the transfer of my specific account. * If not sold/assigned : confirm in writing that it was not transferred and clarify who currently claims the right to collect and furnish. 5. Provide written confirmation of the corrections transmitted to each CRA and identify the exact fields changed. 9 ) Attachments I am attaching : 1. Multiple written notices and demands sent to Momnt ( email and certified mail proof of delivery ), including demands to cease negative reporting during active arbitration and requests for documentation. 2. Multiple credit reports from different months showing inconsistent reporting/history/status. 3. CRA dispute results and investigation outcomes. 4. Adverse action/denial letters and credit limit decrease documentation. 5. Mortgage trial/special program documentation. 6. Auto insurance policy change documentation. I am not requesting any further documentation from Momnt or XXXX XXXX XXXX outside this CFPB process. I have already made repeated requests. I am requesting CFPB intervention to enforce lawful credit reporting and reasonable investigation obligations and to stop ongoing harm. * Nothing in this complaint waives any rights or claims in my pending XXXX arbitration ; I expressly reserve all rights. *

Company response to consumer: Closed with explanation