Consumer complaint received 2025-10-14 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: Bridgecrest Acceptance Corporation
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX Email XXXX Date : XX/XX/XXXX To : XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX Floor XXXX XXXX, CA XXXX XXXX : XXXX Demand for Loan Accounting, Restitution, and Notice of Intent to Litigate Account Number : XXXX VIN : XXXX for XXXX XXXXXXXX XXXX  Dear Bridgecrest XXXX This XXXXetter serves as a formal dispute of the outstanding balance on my auto loan account and a demand for immediate restitution. Based on a forensic review of your transaction history and servicing practices, I have identified multiple violations of federal and state lending laws, including : Violations and Irregularities 1. Improper Handling of GAP Insurance Proceeds o On XX/XX/XXXX, a GAP payment of {$8700.00} was posted and then reversed without justification. This may constitute misappropriation of third-party funds and violate the Truth in Lending Act ( XXXX ). 
2. Inflated Principal After Insurance Payout o On XX/XX/XXXX, an insurance payment of {$8700.00} was applied, yet the principal balance inexplicably increased to {$16000.00}. This suggests double-counting or fraudulent accounting. 
3. Excessive and Repetitive Payment Reversals o Your records show multiple ACH payments reversed without cause, inflating the balance and triggering fees. This may violate CFPB servicing rules and California consumer protection statutes.

4. Late Fees Assessed Despite Timely Payments o Late fees were repeatedly charged even when payments were made on or before the due date. This is unfair and deceptive under federal law.

5. Failure to Provide Transparent Loan Accounting o Your statements lack a clear amortization schedule, interest breakdown, or running balance. This violates RESPA and XXXX disclosure requirements. 
Documentation Enclosed Insurance settlement breakdown from XXXX GAP claim confirmation from Ally ( submitted XX/XX/XXXX ) Full transaction history showing reversals, fee stacking, and balance inflation Demand for Resolution I demand the following within 15 calendar days of receipt of this letter : 1. A full and itemized accounting of the loan, including all payments, reversals, fees, and third-party disbursements 2. Immediate correction of the outstanding balance to reflect proper application of insurance and GAP funds 3. Substantial compensation for financial harm, emotional distress, and time lost due to your deceptive servicing practices Failure to comply will result in legal action. I am prepared to file suit for : Violations of the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) Breach of contract and unjust enrichment Violations of Californias Unfair Competition Law ( Bus. & Prof. Code 17200 ) Damages under the Consumer Financial Protection Act I reserve the right to escalate this matter to the CFPB, XXXX XXXX XXXX XXXXXXXX XXXX and XXXX, and civil litigation without further notice. 
This letter is sent via certified mail with return receipt requested. Please respond in writing to the address above. 
Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation