Consumer complaint received 2024-01-31 00:00:00
Product: Money transfer, virtual currency, or money service — Virtual currency
Issue: Unexpected or other fees — 
Company: Block, Inc.
State: FL

Complaint narrative:
I was sent {$50000.00} in Bitcoin via Cash App ( CA ). I have been trying to get this coin released for over 6 months now. Issues started with Blockchain ( BC ) and now have moved to CA. I was originally told by the sender we needed to create a wallet by me sending {$1000.00}. I was later told this was actually a deposit. The coin was sent and BC required me to send {$1500.00} to prove this was not fraud. Many issued occurred and they said they were getting less than I was sending. BC finally reached out directly to CA to find out what the issue was. CA told BC they were cutting the coin, or short sending what I was sending, to get my attention because I sent coin to a different wallet and they thought it was suspicious. CA told BC the amount of the transaction which BC then told to the person that sent me this large amount of coin. CA corrected the issue so they were no longer cutting the coin I was sending but this had caused me to have to resend multiple times the amount that BC requested. I do not remember exactly but on the day we found out what CA was doing I had sent {$250.00} ( I do not remember if this was the amount at the time ) I ended up sending {$250.00} multiple times like 4 or 5 times. I sent over time about {$8000.00} to BC to get this coin released and I would not get any of it back until the coin is released. If BC said the {$50000.00} was fraud I was told I would lose everything I have invested to release the coin. Finally in XX/XX/XXXX  BC released the coin. After multiple days of still not seeing this coin, sender was advised by BC that CA was holding it. CA said a deposit I made a long time ago had expired and it needed to be resent. Before the coin was released by BC, the sender got his lawyer involved due to all the issues. The lawyer was in contact then with CA and found out about the deposit being expired. I resent the deposit. The lawyer made some agreement with CA where we were being compensated for all the issues. I did NOT give this lawyer my consent to speak on my behalf and I was not consulted about any of what took place. I would NEVER has agreed to any compensation that was requiring me to send more of my money. I was under the impression what I was told that the sender needed to send a {$1000.00} deposit for a {$10000.00} compensation. Once CA received that deposit, I received an email from CA saying I was entitled to a {$5000.00} compensation and needed to send a {$500.00} deposit. I replied back that I did not ask for it nor did I want it. I just wanted the original amount sent to me and everything I have sent up to this point. I did not get a response from that email to CA. I fought with the sender about this because I did not want to send any more money. I finally agreed to the {$500.00} if I would get the coin. I only agreed to send it because I was told that the lawyer and CA signed something about the compensation and deposits being made the coin will be released and since it was by both that CA would release the coin because they did not want a lawsuit filed which I believe is why the compensation was agreed too. After I sent it I am now told since it has been 3 weeks the total is {$1500.00}. For once CA allowed me to send just the additional amount and I received an email saying Congratulations on the long awaited coin. It has been processed and you should receive it shortly and I was provided a confirmation number. That was on XX/XX/XXXXXXXX XXXX I still have not received the coin. Now CA is saying they messed up some calculation on something and is asking me for more money before they will release this coin. They also said something about not allocating for the {$15000.00} compensation as they only allocated for $ XXXXThey admitted THEY MESSED UP but I still have to send them more. Up to this point I have sent {$10000.00} maybe a little more of my own money trying to get this coin released. I live paycheck to paycheck and this has hurt me bad. The original coin was being sent to me to pay some of credit cards which had a bunch of chargers from the sender that he owed for, All of this has caused me great stress, XXXX, ruined my credit and has me in a large amount of debt. CA messed up but I am being penalized. I dont feel I should have to pay any more money, especially to receive something I never asked for or agreed too AND they never gave me back the coin they were cutting from me, because they messed up and agreed to something they did not allocate for. I have the email with the confirmation number it was released and if anything was still owed for any reason that email confirmation should NEVER have been sent. Cash App has also lowered the amount that I am allowed to withdraw on a weekly basis for this coin so it is going to take me a long time to cash it out to be able to use it. Once I do cash it out, I will be sure to get rid of Cash App and never use it again and warn others about their practices.

Company response to consumer: Closed with explanation