Consumer complaint received 2016-07-17 00:00:00
Product: Mortgage — Conventional adjustable mortgage (ARM)
Issue: Application, originator, mortgage broker — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
XXXX XXXX XXXX XXXXXXXXXXXX XXXX To XXXXXXXXXXXX XXXX XXXX at XXXX PM Good morning CFPB, I want to let you know that Bank of America is not willing to help us with a Loan Modification, I have been sending documentation since XXXX, XXXX. Just recently as of XXXX XXXX, XXXX they have Foreclosed on my property at XXXX XXXX XXXX XXXX CA. Bank of America stated that the investor called XXXX XXXX and their partner XXXX XXXX XXXX I was told that the Investor is not accepting our proof of rental income being received, they say that the written receipts are not sufficient and that the proof has to be shown through a bank statement. The thing is is that we do n't deposit the rent money in the bank, it goes directly to the Mortgage payment, I have been providing the rent receipts since XXXX XXXX and Bank of America states the investor is not accepting the proof. So they are setting me up to fail and not helping us with any XXXX XXXX. Bank of America has many programs to help homeowners keep their house, I believe that between the XXXX parties involved that XXXX of them could if they wanted, would help us and approve us for a Loan. The investor stated that they could not structure a mortgage payment that we can afford, my response to that statement is that we all know that the home at XXXX XXXX XXXX XXXX CA XXXX is a Rental and we receive {$1000.00} per month from the Tenant and the home is occupied. I know that XXXX, who is the investor, is able to take the {$1000.00} dollars and structure some kind of Loan Modification payment. They also stated that we do n't make enough to cover the so called new payment, which they will not say how much is needed to afford a new payment. I have nothing to go by, the good thing is that we did get an approval for my wife 's XXXX XXXX, and have been given the amount that I can submit to Bank of America. Bank of America said that the investor is the one not allowing them to approve a loan. I have sent my complaint to the CFPB and have open and closed inquires. I am responding to their response, they stated that we were in XXXX XXXX, the consumer applied for a short sale ; which was cancelled a few months later because consumer was uncooperative. I worked with a XXXX XXXX agent and we gave her all documentation that she and the Bank requested, so Bank of America and XXXX are the ones that are being uncooperative and did not allow the Short sale. This is why I keep fighting for a Loan Modification, and will not agree to a Short sale, because their past practices is not trusting. I also am requesting from you to check on the this Investor to see if they are legit, I know that they were part of an investigation by you not to long ago, please help us keep our home Thanks for your time. 
XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation