Consumer complaint received 2025-09-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: CA

Complaint narrative:
I am disputing Equifaxs reporting of a private student loan serviced by XXXX that Equifax continues to display as Closed Charge Off with a large past-due balance, despite my binding written settlement and continuous on-time payments under that settlement. 

Account at issue : XXXX SOLUTIONS ( private consolidation loan, account ending XXXX on Equifax ). 
Equifax status shown : CHARGE_OFF, Balance {$160000.00}, Date reported XX/XX/XXXX, Date of First Delinquency XX/XX/XXXX. The tradeline also shows a rolling past-due posture. 

Facts : On XX/XX/XXXX, XXXX accepted my written settlement for {$67000.00} on this private loan. Terms : {$20000.00} down ( wired in XX/XX/XXXX ) and $ XXXX thereafter through XXXX/XXXX/XXXX ( with a final small adjustment month ). 

I have paid as agreed since XX/XX/XXXX. I can document the down payment wire and each monthly payment. 

On XX/XX/XXXX, XXXX responded to my CFPB complaint and confirmed : ( XXXX ) the loan defaulted XX/XX/XXXX, and ( 2 ) I entered a settlement beginning XXXX for {$67000.00}. XXXX stated they will continue to report charge-off until the account is paid/settled in full, or the CRAs remove based on their rules. 

XXXX has removed the tradeline from my report after my dispute. 

XXXX continues to show a similar charge-off with large past-due ; that dispute is still in process. 

Equifax continues to display CHARGE_OFF with a very large past due and balance that reflect the pre-settlement charged-off amount, not my current settlement obligations or payment performance. 

Why this is inaccurate/incomplete or results from an unreasonable investigation : After a written settlement goes into effect and payments are being made as agreed, it is misleading to continue showing a rolling past-due amount equal to the pre-settlement charged-off balance. The account is not presently past due under the settlement. 

Equifaxs display makes it appear I owe the entire charged-off balance and am delinquent on it today, which is not accurate. The correct posture is : settlement in progress, paying per agreement ; no ongoing delinquency under the settlement terms. 

XXXX  own CFPB response confirms the existence of the settlement and that I am in the settlement period. Equifax nonetheless continues to display the tradeline as if there were an ongoing delinquency on the full pre-settlement amount. 

I have not received from Equifax any description of how the tradeline was verified or what documents/data Equifax relied on in maintaining the current coding. ( I have not yet submitted a standalone Method of Verification request ; this complaint seeks a reinvestigation and accurate recoding or deletion. ) Attachments I am providing : Settlement Agreement ( XXXX acceptance dated XX/XX/XXXX ) showing {$67000.00} terms and schedule. 

Payment evidence : wire confirmation for {$20000.00} down ( XX/XX/XXXX ) and monthly {$560.00} payment ledger through XXXX. 

XXXX CFPB response ( XX/XX/XXXX ) confirming settlement dates/terms. 

Equifax screenshots/PDF of the tradeline ( showing CHARGE_OFF, balance {$160000.00}, DOFD XX/XX/XXXX, status as of XX/XX/XXXX ). 

XXXX removal proof ( dispute result letter showing deletion ). 

( If needed ) XXXX wire notice that reflects the payment rail used for settlement payments ( context only ; data furnisher is XXXX ). 

Requested outcome : Delete the tradeline if XXXX can not substantiate the current coding with proper documentation, or correct the tradeline to reflect settlement-in-progress with {$0.00} past due and no new CO codes during the settlement, consistent with the furnished documentation.

Company response to consumer: Closed with explanation