Consumer complaint received 2025-06-18 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: U.S. BANCORP
State: MN

Complaint narrative:
In XXXX of XXXX I noticed that unusual transactions had been transpiring on a joint business checking account that I shared with my partner at the time in which we both had equal access to the account. 
The is was an account which I do not regularly check so when I noticed the unusual activity I went into the the local US BANK branch to take the majority of the money out of the account until I could figure out exactly what was going on with the account. As I was waiting for the two cashiers checks to be written out a manager of some sort was came over to the desk and explained to me that I could not take any money out of the account because the checks hadnt cleared yet. After seeing that the deposits had been made 6 -11 business days I asked why and she said they hadnt cleared.

It seem fishy to me but not wanting to wave any flags I simple asked when would they be cleared and she said within the next 5-10 business days my suspicions depended.

Upon leaving that branch if US BANK I drive directly to the nearest branch which took only ten minute to drive there and be nice again talking to a teller to try and figure out if I could either get the checks or if not when I could.

In that ten minutes from me driving from one branch to the next, the account had been closed out. There was no money in it and it was now a non existing account. There was nothing I could do they told me and no explanation of why or how my account had been closed.

Upon leaving that bank I received a call from my business partners father in XXXX if me that he knew I had tried to take a large with drawl from the account and that he knew exactly how much it was for and that he was in fact the one that closed the account and he wasnt even on the account at all. 
So what the US BANK did was inform my business partners father that I was at the bank and the exact amount I was trying to take out and denied me the money and alllowed him to close the account. Which as it was a joint account only My partner or myself show have been allied to do but I was denied access to my funds and they notified him immediately after I tried and allowed a person not even in the account to close the account. 
Upon asking for information and a resolution to the situation I was pushed back and forth for months with from department to departure until finally in XXXX of XXXX I finally got to through to the manager who denied me the funds and she admitted that she had denied me if the funds and allowed my business partners father to close the account. After all I had been through I would have been happy with just a portion of the funds and asked her if they would settle this dispute with me for a small portion of the amount. She said she would get back to me but never did.

After waiting three more days I and I was able to reach her again after several transfers and she told me they were not going to give me anything and there was nothing she could do.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation