Consumer complaint received 2026-07-21 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
I am filing this complaint against Barclays Bank Delaware regarding an {$800.00} billing dispute that has been denied twice most recently based on a transaction date that does not appear on my statement, suggesting Barclays confused XXXX entirely separate charges on my account. BACKGROUND : I booked XXXX hotel rooms through XXXX for a stay at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ( XX/XX/XXXX ). Before booking, a XXXX agent ( XXXX XXXX contacted the hotel directly and confirmed the arrangement was acceptable. Upon arrival, the hotel refused to honor the reservation for the second room. Despite immediately providing the parental authorization the hotel requested, the hotel still would not honor the reservation and required consolidation into a single room. I never signed anything regarding a separate {$800.00} cancellation penalty only a receipt for the consolidated room I actually used. XXXX SEPARATE CHARGES BARCLAYS DENIED THE WRONG XXXX : XXXX XXXX XX/XX/year> : {$1700.00} to XXXX XXXX ( original XXXX booking payment ). Appeared on my XX/XX/XXXX XX/XX/year> statement. NEVER DISPUTED. * XXXX XXXX XXXXXX/XX/year> : {$1400.00} to XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX all-inclusive charge including the {$800.00} cancellation fee ). Appeared for the first time on my XX/XX/XXXX XX/XX/year> statement. THIS IS WHAT I DISPUTED. Barclays ' XX/XX/year> denial cited a transaction date of XX/XX/year> and stated the dispute was filed outside the two-statement-cycle timeframe. But XX/XX/XXXX is XXXX XXXX the original booking I never disputed. The charge actually in dispute ( XXXX XXXX ) first appeared on my XX/XX/year> statement. Under Barclays ' own XXXX rule printed on that same statement, I had until approximately XX/XX/year> to dispute. Barclays acknowledged my dispute in writing on XX/XX/year> before the statement even closed. Barclays denied the wrong charge on incorrect timing grounds. TIMELINE : XX/XX/year> Barclays acknowledged the dispute ( XXXX XXXX ). XX/XX/year> I faxed supporting documentation. XX/XX/year> Barclays denied, stating that the merchant did not violate terms. This did not address whether I was charged for a service I never received or agreed to in writing. XX/XX/year> escalated by phone. XX/XX/year> called again ; supervisor reviewing file when call dropped ; no notes logged upon callback. XX/XX/XXXXsecond denial citing wrong transaction date. ADDITIONAL CONCERN : Across multiple contacts, Barclays representatives cited XXXX different disputed amounts ( {$1400.00}, {$800.00}, and {$940.00} ) and generated XXXX different case numbers ( XXXX, XXXX, and XXXX ) for the same single dispute. RELIEF REQUESTED : Reopen the dispute against the correct charge ( XXXX XXXX XXXX XXXX, XX/XX/year> ), consolidate all case numbers, conduct a substantive review of the {$800.00} billing error, and reverse the charge.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation