Consumer complaint received 2025-11-18 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: JPMORGAN CHASE & CO.
State: LA

Complaint narrative:
UPDATE XX/XX/XXXX, XXXX : Went to JP Morgan ( partners with Chase ) this past Monday, XX/XX/year>. 
Talked to the VP at XXXX XXXX XXXX, XXXX XXXX and found out that JP Morgan is not CHASE bank and that the Cancellations of the Power of Attorney ( AGENT ) of my younger son, XXXX XXXX, at CHASE bank, does not include JP Morgan. This, while they are in the same building and share cubicles right next to each other and employees from either company, Chase or JP Morgan, go in and out of each other 's cubicles. 
Well, ended up giving the VP of the XXXX XXXX Branch of JP Morgan, XXXX XXXX, a copy of the Cancellation of the Power of Attorney to get my younger son, XXXX XXXX, removed from my investment bank account at JP Morgan, to scan in, and send to the JP Morgan Legal Department. XXXX XXXX XXXX said he would get back to me. 

Hence, another delay.. 



ANOTHER UPDATE XX/XX/year> : Again, went to JP Morgan ( also Chase ) this past Monday, XX/XX/year>. 
Talked to the VP at the XXXX XXXX XXXX, XXXX XXXX, and he said it would be several weeks to find out the status of getting the Cancellation of the Power of Attorney on my personal investment account. 
This will be more than three ( 3 ) months of waiting to have my younger son, XXXX XXXX, removed from my personal investment account at JP Morgan. 

I need to access my funds immediately. 
-- -- -- -- -- -- -- -- -- -- -- -- PREVIOUS VISTS TO JP Morgan ( CHASE BANK ) Around XX/XX/year>, submitted a Cancellation of a Power of Attorney ( or Revocation of Power of Attorney ) to the Chase Bank at the XXXX XX/XX/XXXX to remove my younger son, XXXX XXXX, off my bank accounts as Agent. 

The Chase bank manager at that store said it would take a few weeks, and said the same thing a few days later with a phone call. 

I went back to that same CHASE branch several weeks later and was told it was still in process. Plus, I was told to go to the XXXX XXXX in XXXX XXXX and talk to my Private Banker, XXXX XXXX? Was told that when there is change it takes longer, especially if more than one sibling is involved... I went with my oldest son, XXXX XXXX, and he helped me explain the problem, as I am not aXX/XX/XXXX XXXX speaker. 

I left a few voice mail messages to XXXX XXXX around the week of XX/XX/year>, or the XXXX XXXX, and never heard back from him. 

A month or so later, I did go to the XXXX XXXX and met the VP of that branch. I then told the VP of the XXXX XXXX what happened at the XXXX XXXX and she said she would resubmit the Revocation of the Power of Attorney. This Cancellation of Power of Attorney has also been submitted to the XXXX XXXX XXXX in XXXX XXXXXX/XX/XXXX The VP of the XXXX XXXX said she would call us in a few days. 

Since that XXXX XXXX visit, it's now been more than a week or two, and I haven't heard back.

This would be like 5 or more times ( over 3 months ) talking to CHASE bank officials, and I still can not get my younger son XXXX XXXX removed as Agent ( or Power of Attorney ) from my CHASE bank accounts. 

Seems like every time I call or visit a CHASE bank branch, I get another excuse or delay, and ultimately can not get this simple request for revocation of Power of Attorney off my bank account as Agent. 

I need to access my funds immediately.

Company response to consumer: Closed with explanation