Consumer complaint received 2026-03-26 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: T.S. Holdings
State: CA

Complaint narrative:
In response to a letter received and after gaining the ability to pay on this debt, I called IQ Data Int ' l to see what my options were on XX/XX/XXXX. I spoke with XXXX, who advised me that I could pay a settlement amount of up to 30 % of the debt or a greater amount to " Pay for Delete ''. I asked what the amount would be to " Pay for Delete '' and, after conferring with someone, XXXX quoted me {$6200.00} to pay for delete. I agreed to pay this amount, but there were transaction limits on my card so it was necessary to make arrangements to spread the payment out. {$3900.00} was paid on XX/XX/XXXX ; I asked for an arrangement to pay {$1400.00} on XX/XX/XXXX and the balance ( {$910.00} ) on XX/XX/XXXX. We agreed and ended the call. On the morning of XX/XX/XXXX, I received a notice from my bank that a {$1400.00} payment had been declined- I did not agree to make another payment until XX/XX/XXXX and it was to be for {$910.00}. When I called to inquire, XXXX stated that I asked to make payments everyday and that the amount quoted was for settlement. I denied this to be true and asked if the audio recording could be reviewed either by her or the both of us together to confirm the agreement and arrangements made on Monday. She said, " sure '', and placed me on hold. The call was then picked up after only a minute or so by a gentleman who began by stating that he understood I was declining to pay the remainder of the debt. I told him no, I never said that I didn't want to pay and that I was asking for the recording of Monday 's conversation to be reviewed for accuracy and transparency. He stated that he already did that and that the amount quoted was for settlement. I said that enough time hadn't passed for him to even review the recording. He said that he was quick and efficient and that was why he held his title of supervisor. He was extremely rude and arrogant. I asked again if it could be reviewed and if I could also hear what was said for my piece of mind. I was told that I was not privy to that because I am not their client and I should have recorded the conversation myself. After repeatedly being interrupted I even had to ask if he felt that because I am not their client I am also not entitled to respect as a human being and asked if he would allow me to finish my sentence. I am angered just recalling this event - I still can't believe the lack of decorum, respect and professionalism on this call. I called back and made arrangements for the remainder of the balance to be paid, but I strongly believe 1 ) there was no recording of the call on Monday XX/XX/XXXX and I was lied to repeatedly and 2 ) I was baited, deceived and coerced into paying more than what was originally agreed to. I hope for the sake of this review that I am wrong and the recordings from all three calls ( XXXX on Monday XX/XX/XXXX and XXXX this morning l, XX/XX/XXXX ) can be retrieved and reviewed for transparency and clarification. It is not fair or decent to be the victim of this level of demonization when I initiated the arrangement to pay in the first place and for asking for the courtesy of providing evidence of any potential misunderstanding. This company and it's employees should be held to a certain standard of truthfulness and accountability, and also be expected to treat clients AND with all of whom they make contact with respect and professionalism. If it can be proven objectively by a third party what the original arrangement was, that would be appreciated, but as I stated before I do not believe there is or ever was a recording of the conversation, an intentional effort to deceive and set up a scenario to bait. ( I provided proof of payments made as of the date and time of this note, there appears to be a day delay in posting by XXXX. )

Company response to consumer: Closed with non-monetary relief