Consumer complaint received 2026-01-27 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Velocity Portfolio Group
State: OH

Complaint narrative:
Company : Velocity Investments , LLC Product : Debt collection Issue : Attempted collection of debt not owed / Improper collection practices/ False statements COMPLAINT NARRATIVE I am submitting this complaint against Velocity Investments , LLC ( Velocity ) for unlawful debt collection practices, misrepresentations to regulators, and bad-faith arbitration conduct. 

1. Lack of Standing and Defective Ownership Claims Velocity claims it purchased my alleged account in good faith and for value. However, Velocity has failed to produce a complete and lawful chain of title establishing that it validly acquired enforceable rights to the account. Despite this, Velocity pursued collection litigation and arbitration without demonstrating standing.

Velocity voluntarily dismissed its collection lawsuit against me in XXXX XXXX XXXX XXXX ( XXXX XXXX. XXXX ) on XX/XX/year>, shortly after I filed a Motion for Sanctions alleging misrepresentations and bad-faith conduct. Velocity later mischaracterized this dismissal to regulators as the case merely being taken off the docket, omitting that it was voluntarily dismissed without prejudice by Velocitys own counsel.

2. Bad-Faith Arbitration Conduct I initiated consumer arbitration with XXXX  on XX/XX/year> ( XXXX  Case No. XXXX ). Under XXXX rules, the businessnot the consumeris responsible for paying the required arbitration filing fees. 

Velocity refused to pay its required XXXX  filing fee of {$1600.00}. On XX/XX/year>, XXXX  issued a Final Request for Filing Fee confirming that Velocity had not paid and warning that the arbitration would be closed for nonpayment. Velocitys refusal caused months of delay and was intended to derail arbitration after Velocity had already dismissed its court case.

3. False and Misleading Statements to Regulators In responses to the CFPB and other regulators, Velocity falsely stated or implied that I failed to pay arbitration fees and caused delays. This is untrue. XXXX confirmed that Velocitynot mefailed to pay the required fees.

Velocitys responses omit material facts, including : The voluntary dismissal of its lawsuit after a sanctions motion was filed Its refusal to pay mandatory arbitration fees Its lack of standing being actively disputed These misrepresentations appear designed to shift blame to the consumer and obscure Velocitys own noncompliance.

4. Unfair and Deceptive Debt Collection Practices Velocity pursued litigation, arbitration resistance, and regulatory responses while lacking proof of lawful ownership and while engaging in misleading conduct. This constitutes unfair, deceptive, and abusive acts or practices in violation of federal consumer protection laws, including the Fair Debt Collection Practices Act.

5. Consumer Harm As a result of Velocitys conduct, I have suffered : Emotional XXXX and XXXX  Significant time and expense defending improper litigation Prolonged uncertainty due to arbitration sabotage Harm caused by misleading regulatory narratives REQUEST FOR RELIEF I respectfully request that the CFPB : 1. Investigate Velocity Investments, LLCs refusal to comply with mandatory arbitration fee requirements 2. Investigate Velocitys misrepresentations to the CFPB and other regulators 3. Determine whether Velocity attempted to collect without lawful standing 4. Require Velocity to cease all collection activity absent proof of lawful ownership 5. Take any enforcement or supervisory action deem
ed appropriate I am prepared to provide supporting documentation, including the XXXX fee default notice, court-filed Notice of Voluntary Dismissal, arbitration filings, and regulatory correspondence.

Company response to consumer: Closed with explanation