Consumer complaint received 2024-12-06 00:00:00
Product: Student loan — Private student loan
Issue: Getting a loan — Confusing or misleading advertising
Company: MOHELA
State: GA

Complaint narrative:
I am writing to file a formal complaint against XXXX regarding their denial of my application for loan relief based on school misconduct. The denial is unjust, as my loan originates from XXXX 's ( formerly known as XXXX XXXX and loans are currently being served by Mohela ) role in funding predatory practices associated with XXXX XXXX XXXX formerly known as XXXX XXXX XXXX XXXX XXXX XXXX XXXX MN, a now-defunct for-profit institution that engaged in widespread fraud and exploitation. My loan should be eligible for relief under the FTCs Holder Rule and due to XXXX documented misconduct in coordination with fraudulent for-profit institutions. XXXX only provided me the application and promissory note ( it was basically a sign here and your class starts on this day ). I didn't receive a letter stating I have been approved for the amount that they placed on the application. 

The Federal Truth in Lending Disclosure statement that was mailed to me from XXXX was never given to me for review nor was the disclosure statement that they sent me, which is just a generic computer generated document with multiple fonts and different font sizes, that is missing information that should be included on a Federal Truth in Lending Disclosure such as ( there's no signature, no application/loan/account number, no applicate address or lender address ). This is a made up document that someone created to bypass students from having to see this before they started at the school. There's no way Im taking out a {$6800.00} loan with 15.829 % interest that has reached current high balance of {$29000.00} XXXX XXXX misled students like myself about the value of its education, job placement rates, and accreditation. Despite these known issues, XXXX facilitated subprime, predatory loans to students attending this institution. I provided XXXX an email from my school I transferred to that stated XXXX XXXX was a non-accredited school and therefore my credits that I had obtain there were not transferable, forcing me to retake classes and obtain more loans XXXX XXXX XXXX as a part of the XXXX XXXXXXXX XXXXXXXX XXXX XXXX ) XXXX engaged in predatory practices that misled students, including myself, into enrolling in programs that were falsely advertised as providing a quality education and job-placement opportunities. Instead, the institution demonstrated : XXXX. Low graduation rates, far below industry standards. 
XXXX. Deceptive advertising about accreditation and job placement outcomes. 
XXXX. A lack of legitimate educational value. 
The following points support my complaint : 1. Predatory Practices by XXXX XXXX : The institution engaged in deceptive marketing practices, promising quality education and high job placement rates that were false. 
I was left with a crushing debt and as I was attending the school and looking for employment I wasn't obtaining positions due to the inadequate or unrecognized programs, and tarnished reputation within the community of the school. 

XXXX. XXXX 's Complicity in Predatory Lending : XXXX knowingly financed students at for-profit schools like XXXX, despite the schools ' documented histories of low graduation rates and systemic issues. 
The loans provided were subprime, targeted at students unlikely to repay, prioritizing profit over borrower success. 

XXXX. FTCs Holder Rule : Under this rule, borrowers have the right to assert claims and defenses against lenders for the misconduct of schools. XXXX fraudulent practices clearly fall within the scope of this protection and the school is listed on multiple lawsuits along with the school being listed on the for-profit college forgiveness school list , yet XXXX has disregarded this principle in denying my application.

4. Emotional and Financial Impact : The denial perpetuates the financial hardship caused by loans obtained under false pretenses. This ongoing stress has taken a toll on my mental and emotional well-being. 

As XXXX knowingly partnered with these fraudulent institutions, it bears responsibility for pushing subprime, predatory loans onto students. These loans were : XXXX. Designed to maximize profit, despite borrowers being at high risk of default. 
XXXX. Misrepresented as legitimate financial tools to help students achieve a better future. 
XXXX. Distributed despite XXXX being aware of the systemic issues at XXXX and XXXX for-profit schools. 

Given the countless lawsuits listing XXXX and XXXX for-profit schools, the letter to Navient on Cancelling Predatory Student Loans from the United States Senate, the significant financial and emotional harm caused by this loan, and Navients role in perpetuating these predatory practices, I am confident that a thorough review will confirm that XXXX 's actions violate both borrower protections and the principles of fair lending. 

I'm thankful for your action to help cancel my loan and provide relief. Thank you for your attention to this matter. I look forward to your response and am available to provide additional information if needed.

Company response to consumer: Closed with explanation