Consumer complaint received 2025-03-12 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Indicated you were committing crime by not paying debt
Company: ProCollect, Inc.
State: AL

Complaint narrative:
XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) must ensure reports are accurate and only provided to entities with a legitimate need. Your personal information can not be shared freely ; it must be used for specific, lawful purposes, Employers must follow strict guidelines when using credit reports for hiring decisions, and Consumers have rights to dispute incorrect or outdated information on their reports. 

On XX/XX/XXXX I, XXXX XXXX reached out to XXXX ( XXXX on XXXX ) about the alleged damage and charges they put on account. I was told they could not provide me with the charges that they charged on accounts. I asked for this invoice where they charged to clean the apartment and they have not provided that. So, I then contacted XXXX about the charges and it states they have on record that I havent paid for the months of XXXX, XXXX, and XXXX. I will be attaching a bank statement to show that there was in fact a payment to send in the amount of {$2200.00}. Met on XXXX also says the charges were from cleaning charges but can not provide me with pictures or a record of the invoice so the allegation and statements they gave procollect is he say she say. They can not be proven as valid charges and unable to show me what they were charging me for. I also did not receive an itemized bill. I sent them an address to send my last bill and she or the property did not inform me of this balance before sending me to collection so I could verify or pay what they claim is owed. I moved out of the apartment on XX/XX/XXXX and my lease was up XX/XX/XXXX. I was charged an early termination fee of {$1800.00} which is invalid. I also paid a {$1800.00} security deposit ( I have attached this in the envelope of proof of security deposit payment that was not credited ) for the apartment that was not returned to me and also wasnt credit to my end of the lease balance which even if my balance was correct would not equal up to the amount of {$9300.00}. 

I see here that XXXX on XXXX charged me rent XX/XX/XXXX in the amount of {$2700.00}, I have attached my lease and to show that my rent was not that much at that time and they could only over charge me for rent after XX/XX/XXXX. 

Secondly, Met on XXXX was supposed to provide me with a {$75.00} grocery benefit card ( I have enclosed the signed benefit that I was supposed to get ) due by move in or was supposed to be credited towards my balance and has not been credited toward anything. They also say that I had a past due bill in the amount {$350.00} I have enclosed the Alabama XXXX last bill where I dont owe anything to them for electricity as that was a separate account and not with actual apartments. Even if I owed anything to the power company the apartments didnt pay it so that would be an invalid charge because they cant charge me for an Alabama XXXX XXXX bill only Alabama XXXX can. 

Also, upon moving into XXXX on XXXX, they were still under construction and were told that you XXXX XXXX a uhaul truck up there garage. They caused damage to a U-haul truck and Met on XXXX has been invoiced by me and XXXX for an outstanding balance of {$2200.00} and that has not been paid. 

On XX/XX/XXXX, I called XXXX XXXX whose number is XXXX, and said that she could not provide any information that is on the account and that procollect would have to call and get those documents. At XXXX XXXX XXXX XXXX XXXX I called pro collect to request pictures of the apartment and the company stated they wouldnt be verifying that the charges are correct and that the account was valid, sold the account, then sent an itemized bill but the bill does not show any of the charges of the cleaning fees or pictures which XXXX on XXXX should have provided when sending the account to collections. I would like XXXX to investigate properly to see if the charges and account is valid or delete the alleged account from my credit report. 

With the information provided I believe we all can agree that nothing has been verified and the amount is inaccurate. I am communicating with the apartment complex and procollect to investigate this matter and come to a resolution. I request that this item be deleted until further investigation has been discovered and the correct information from the creditor has been added to whatever account was sold to XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation