Consumer complaint received 2024-03-26 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: FL

Complaint narrative:
At the end of XX/XX/year> I decided that I needed a business checking account I had had my personal checking account with Bank of America for going on 14 years so they were my obvious first choice for a business account. I called from my cell phone ending in XXXX to the Bank of America. XXXX XXXX department gave all of my information as well as my XXXX number over the phone and they successfully open the bank account over the phone the next morning I went to Bank of America and deposited some money That they requested into my checking account using my mobile wallet. a few days later, my personalized Bank of America debit card with my name, as well as my company name on it arrived in the mail, I walked across the street and inserted it into the ATM machine and activated my debit card. The next day I received a printed check overnighted to me from a company I had done work for in the amount of {$12000.00} again I walked across the street to Bank of America waited in line and deposited my first check right there at the window. I endorse the back and handed it over that was a Friday the next morning Saturday the check cleared the funds were available in my checking account. That next Monday, I went to use my debit card and it was not working. It kept coming up as fraud. I kept calling in and they werent able to help me because they couldnt verify my identity over the phone. {$12000.00} was everything that I had to and it was all in Bank of America so there was no way to access the funds to go to work that day. I left work and went into the branch. Is there where they notified me the branch manager that Bank of America was in the process of closing my account, because the check that I deposited looked altered. I told them theres no way this could happen. Ive never done anything like that. This was all the money that I had told me theyd look into it just give them a week and they would investigate. The week went by and I spent every day going into Bank of America to try to clear this up. on XX/XX/XXXX they told me that the account was officially closed in 10 business days. I would receive a check in the mail for the remaining money that was in my account. It is now over 10 business days and they still have all of my money. Nobody at Bank of America will not answer me when I called the last time I called they transferred me a total of eight times before somebody heard me out and then transferred me again and hung up on me. When I go into the branch, they wont talk to me because I no longer have a checking account there. And my money still has not come in in the mail. This is all the money that I have so I now been put out of work with XXXX children and nobody at Bank of America cares. On top of it, I received a letter from Bank of America stating that they submitted this to checking system. All the banks used so if I was to go open another checking account, this would flag it and I would not be able to whether it was at XXXX XXXX XXXXXXXX or XXXX XXXX, so Im now blackballed from opening another business checking account. They also kept the check at the counter, so I do not even get that back to show that it was not altered in any way. And they have offered no proof as to what makes them think it was altered The last time that I called it was noted under my account. All it said was HARMLESS so to me that means that there was no problem found but Bank of America was still fraudulently closing my checking account. I asked that when they mail me the check if they could put it in my name and they said no since it was a business account it XXXX to be put in under the business name so now eventually whenever I do receive the money, Im going to have to figure out a way to cash it because I will not be able to deposit it anywhere. Bank of America I had an account with them for six days and they managed to shut my whole entire company down over their corporate greed. 
XXXX XXXX XXXX XXXXXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief