Consumer complaint received 2024-06-03 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Problem with customer service
Company: Navient Solutions, LLC.
State: FL

Complaint narrative:
These loans from XXXX University are in violation of the Consumer Protection Laws and the holder rule. 
These private loans should have been included in my U.S. Department of Education Borrowers Discharge. I have a full discharge for all loans with XXXX University and these loans are from there. The discharge should include all loans, including the private loans that were taken out with XXXX University. Currently NaviRefi has {$73000.00} in loans that are being repaid by me and should be included in this discharge. There was over $ XXXX that should be included in my Borrower Discharge. I requested NaviRefi discharge my loans and refund me all payments that have been made. XX/XX/XXXX Borrower Defense Application # : XXXX Borrower Defense Application School : XXXX University Approval of Your Borrower Defense Case Under Exhibit C of the XXXX XXXX XXXX  XXXX Dear XXXX : You are receiving this letter because you are a member of the class of federal student loan borrowers covered by the recent settlement of the XXXX XXXX XXXXXXXX ( XXXX XXXX '' ) lawsuit. You submitted a Borrower Defense to Repayment discharge application relating to your federal student loan ( s ) on or before XX/XX/XXXX, and you attended a school listed on Exhibit C ( " School '' ) of the settlement agreement. Pursuant to the Sweet settlement, the Department of Education will do the following : discharge your federal student loan ( XXXX ) taken out for your enrollment in the XXXX University ( " Relevant Federal Student Loan ( XXXX ) '' ) ; provide a refund for any payments made to the Department of Education on your Relevant Federal Student Loan ( XXXX ), including Relevant Federal Student Loan debt that you previously paid off ; and delete the credit report tradeline associated with the discharged loan ( s ). The benefits described in this message apply to your Relevant Federal Student Loan ( XXXX ). The benefits do not apply to private loans. The discharge of your Relevant Federal Student Loan ( XXXX ) means that you will no longer owe the debt. You also may receive a refund for prior payments made to the Department on your discharged loan ( XXXX ) related to XXXX University. Your loan servicer will let you know if you are eligible for a payment refund, which would be mailed to you. Please check your online account with your loan servicer to ensure your address is correct so you can receive any refund. Other than confirming your address, you do not have to take any further action to receive your discharge. Your servicer will send you more details about the discharge, including which loans will be forgiven. Your Relevant Federal Student Loan debt will remain in forbearance and collections will be stopped until you receive relief. Your credit report will also be updated to reflect this discharge when it is complete. If you have questions about this notice, please call our borrower defense hotline at XXXX from XXXX ET on Monday-Friday or from XXXX ET on Saturday or Sunday. Sincerely, XXXX XXXX Chief Operating Officer Federal Student Aid XXXX XXXX XXXX, XXXX, Washington, XXXX XXXX StudentAid.gov/XXXX

Company response to consumer: Closed with explanation