Consumer complaint received 2025-08-27 00:00:00
Product: Debt collection — Rental debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: FAIR COLLECTIONS & OUTSOURCING, INC.
State: MD

Complaint narrative:
In XX/XX/XXXX, I received an email from XXXX XXXX who I believe is the current XXXX XXXX XXXX for XXXX apartments ), asking if I wanted to renew my lease month-to-month as I didn't " send a written notice not to renew, '' I then quickly responded with an apology mentioning " I did not want to renew, '' XXXX than stated that because I " failed to send notice at least 60 days in advance that I would still be required to pay rent and etc. until XX/XX/XXXX, '' after reading over my signed lease I realized I did in fact give notice, but it wasn't to XXXX XXXX but to the XXXX XXXX ( who was my representative when I signed the lease back in XX/XX/XXXX, which is technically at least 60 days in advance and XXXX XXXX was not the representatives when the written document was sent ), I gave notice on XX/XX/XXXX which is after my lease was signed by both parties ( myself and representative XXXX ) and at least 60 days in advance of my XX/XX/XXXX move-out date. I explained this to XXXX, and she has yet to respond to any of my emails or calls. I emailed her again in XX/XX/XXXX asking for a correct amount to be displayed for my XXXX rent ( up to the XXXX ) and even went in person to return my keys and parking pass on XX/XX/XXXX ( lease ended XX/XX/XXXX at XXXX but offices were closed so I came in the next business day ). They informed me they would tell XXXX to reach out to me on the following Monday when they had the manager 's meeting and that I should contact her XXXX last time, to which I did, and I have since yet to receive any calls, emails or updates from either XXXX or XXXX herself. 

But then in late XXXX I checked my XXXX balance to see if it has been updated and I saw a {$0.00} balance, so I assumed my rent was forgiven ( as I didn't receive any calls or emails but was informed XXXX would be contacted by XXXX so I assumed this was the result ) and then a week or so later I heard from XXXX about a debt collection of {$3000.00} for the months of XXXX and XXXX which is incorrect. 

In early XX/XX/XXXX, XXXX called and explained the debt, listing numbers that I am familiar with and stated my last payment was XX/XX/XXXX ( which is accurate ) and then in XXXX I didn't pay the {$2000.00} + fees, which I explained how I tried to contact XXXX and emailed XXXX stating the inaccuracy and that I would immediately pay it once the proper balance is reflected. XXXX then asked me if I wanted to put up anything towards the debt, which doesn't make sense ( and I know isn't advisable ) because the whole reason I didn't pay XXXX was because I didn't know the proper amount I was supposed to pay ( the sum up to XX/XX/XXXX which the water, sewage and trash ) and didn't want to pay under or over the correct amount, so I don't understand why XXXX is asking me to make a payment towards that debt when I explained it was inaccurate and looking to dispute. 

On XX/XX/XXXX, I gathered evidence that I did in fact send written notice to the representative at least 60 days in advance, where " written notice '' is not defined in the lease but a quick XXXX search showed that electronic communication is a legitimate form of written notice, or handwritten submission, but I did both. The lease does not explain it has to be on a separate piece of paper with nothing besides the intent written, nor does the lease state that I need to date, sign, be super specific, or anything, but I was clear with my intent to not renew the lease and that the start and end of lease ( XX/XX/XXXX move in and XX/XX/XXXX ) was accurate, I signed and dated the document on the formal welcome letter I received from management which doesn't go against any lease regulations I received. 

I also showed evidence that I did move-out on XX/XX/XXXX, and not XX/XX/XXXX, like XXXX debt XXXX is assuming. 

I then called XXXX on XX/XX/XXXX to get more clarity about why my debt is owed, and they stated " I did not pay XXXX or XXXX 's rent '' which I keep explaining I don't owe XXXX because my lease ended XX/XX/XXXX and I had no legal extension, as well as I did not owe the entire month of XXXX because I stayed less than half the month and my lease end-date and move-out proof adheres to the same lease date. XXXX then offered to remove 10 % but they were not understanding if I did my part as a resident and told the property months in advance ( again no timeline in the lease saying the XXXX amount of time I can send it in but only the minimum nor the exact wording I have to use, just the " intent '' ) then I am confused on why I still have an inaccurate balance of over {$3000.00} and why I am still being pushed in the direction of paying the whole balance. I have told XXXX I am ready to pay the rent, trash, water and sewage amount up to XX/XX/XXXX to XX/XX/XXXX, and they are still pushing for the full amount even though they understand how it doesn't make sense. They admitted they seen my lease ( which they sent the wrong XXXX, with the address of XXXX XXXX XXXX apt XXXX which is incorrect, it should be apartment XXXX ) and can see the lease ends in XX/XX/XXXX so to keep pushing for the full amount of XXXX and XXXX because XXXX didn't receive the entirety of XXXX and XXXX when they shouldn't have in the first place is becoming fraudulent. 

I have since tried to call XXXX multiple times over weeks and have been sent to voicemail every time. 

I even sent XXXX the correct lease, highlighting the facts and they sent me back the incorrect lease. 

I have stated to both XXXX, XXXX and XXXX that I believe an error occurred after the huge XXXX to XXXX XXXX company switch occurred back in XX/XX/XXXX ( XXXX months after signing ). 

In summary, XXXX and XXXX are attempting to collect debt for XXXX for the entire month of XX/XX/XXXX, and partially XX/XX/XXXX which is incorrect. I have proof that I did not renew my lease month-to-month, I did send in at least 60 days in advance written notice to my representative that I do not want to extend my lease past XX/XX/XXXX, my lease ended XX/XX/XXXX XXXX and I moved out, returned my keys and parking pass the following business day when offices reopened, XX/XX/XXXX. My balance that I am willing to pay should reflect rent for XX/XX/XXXX to XX/XX/XXXX subtracting the {$300.00} deposit I paid, and trash, water, sewage for XX/XX/XXXX to XX/XX/XXXX ( or even the entire month, I am not 100 % sure how the water, trash and sewage is calculated but the rent 100 % should be calculated day by day for 12 days XXXX which is what I stayed ). The late fee should be recalculated as it is based on the rent amount ( not {$2000.00} but the 12 days of rent and then subtracting the {$300.00} deposit I paid ). 

No where in the lease does it state that I would have to send in multiple " intent to not renew '' documents if I have already sent XXXX after I signed and moved in, and well before 60 days prior to move-out, so the debt amount is very incorrect, and XXXX repeatedly XXXX that I never paid them the full XXXX and partial XX/XX/XXXX would make sense, because don't owe that and shouldn't be paying all of that. 

I don't understand why that's XXXX 's constant reasoning when my whole dispute that they reviewed was solely that I do not owe for the month of XX/XX/XXXX and anything past XX/XX/XXXX, and they admitted that they can see the documents I sent in which would then prove I didn't owe it and so I should not be expected to pay it, but then the say again I didn't pay it? XXXX is seeking funds that I do not owe. I don't understand why XXXX asked me for the documents proving I do not owe the entire balance of {$3000.00}, which I then sent the proof of not owing the entire balance on XX/XX/XXXX, just for them to turn around and say I didn't show proof I paid the entire balance, which wasn't the point or even what they asked for. I admit I owe rent from XX/XX/XXXX to XX/XX/XXXX, and I've been asking for my account to reflect that which shouldn't even reach {$1000.00}. 

* * Everything attached were the emails and pictures I sent to the debt collector to attempt to dispute issues first, I don't believe they contacted the company as on XX/XX/XXXX, they provided no new information.

Company response to consumer: Closed with explanation