Consumer complaint received 2026-04-06 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: TD BANK US HOLDING COMPANY
State: FL

Complaint narrative:
Consumer : XXXX XXXX Account : TD Convenience Checking ending in XXXX I am submitting this supplemental statement after reviewing TD Banks response and the account statements provided. The documentation confirms that multiple electronic withdrawals were processed through my account by entities including XXXX XXXX XXXXXXXX / XXXX ( XXXX ). These entities are part of the same online lending and servicing ecosystem commonly associated with debt servicing and collection activity. TD Banks response focused narrowly on whether XXXX XXXX XXXX directly debited my account. However, this does not address the core issue raised in my complaint : how recurring ACH withdrawals from related lending entities such as XXXX and XXXX were processed through my account and whether those transfers were properly authorized. The statements show multiple recurring ACH debits attributed to : XXXX XXXX / XXXX ( XXXX ) These transactions occurred repeatedly and directly contributed to the negative balance and overdraft status of my account. If these transactions were unauthorized, improperly initiated, or associated with fraudulent activity, then all resulting fees and balances tied to those transactions are invalid. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 ) and Regulation E ( 12 CFR 1005.11 ), financial institutions must conduct a reasonable investigation when a consumer reports potential unauthorized electronic fund transfers. The institution must determine whether the transfers were authorized and must provide the results of that investigation. TD Banks response does not demonstrate that such an investigation was conducted with respect to the recurring ACH debits from XXXX and XXXX / XXXX. Simply stating that XXXX XXXX XXXX did not directly debit the account does not resolve whether the underlying electronic transfers were authorized. If TD Bank can not produce verifiable authorization records for the ACH debits initiated by XXXX or XXXX / XXXX, those transfers must be treated as unauthorized electronic fund transfers under Regulation E. The account statements further show that TD Bank assessed substantial overdraft penalties during the same period, including : Multiple overdraft fees totaling $ XXXX year-to-date Maintenance fees charged while the account remained in negative status A final charge-off balance of {$140.00} These fees were assessed while the account was experiencing disputed electronic activity connected to the entities described above. Charging overdraft penalties that result from disputed or unauthorized electronic transfers raises concerns under the Consumer Financial Protection Acts prohibition on unfair, deceptive, or abusive acts or practices ( 12 U.S.C. 5531 ). Additionally, if TD Bank furnished any negative information regarding this account to consumer reporting agencies, the bank has an obligation under the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ) to ensure that the information reported is accurate and based on a valid obligation. Based on the evidence contained in the account statements, I am requesting the following corrective actions : 1. A formal Regulation E investigation into all ACH withdrawals associated with XXXX and XXXX / XXXX ( XXXX ). XXXX. Full reversal of all transactions associated with XXXX / XXXX and XXXX if TD Bank can not produce valid authorization documentation. XXXX. Reimbursement of all overdraft fees totaling {$420.00} that resulted from these disputed transactions. XXXX. Reversal of maintenance fees assessed during the period the account remained negative due to the disputed activity. XXXX. Removal of the charge-off balance of {$140.00} and restoration of the account to accurate standing. XXXX. Written documentation showing the authorization records for each XXXX debit processed by XXXX and XXXX / XXXX. XXXX Credit and reimbursement for any funds withdrawn from my account through unauthorized transactions connected to these entities. If TD Bank can not produce documentation demonstrating that these electronic withdrawals were properly authorized, the resulting account balance, overdraft fees, and charge-off can not legally be enforced. For these reasons, I respectfully request that the Consumer Financial Protection Bureau require TD Bank to conduct a full investigation under the Electronic Fund Transfer Act and provide documentation supporting its conclusions, as well as restore all funds and fees that resulted from unauthorized electronic activity. Additional Notice Because this matter involves potential violations of the Electronic Fund Transfer Act ( Regulation E ), unfair fee practices, and inaccurate account reporting, I respectfully request that TD Bank prioritize this investigation and provide a written response within 710 business days. If this matter can not be resolved promptly, I will consider submitting the documentation associated with this complaint for further regulatory review by additional oversight authorities and pursuing any remedies available to me under applicable consumer protection laws. My goal is to resolve this matter quickly and amicably by restoring the funds withdrawn through unauthorized activity, reversing associated fees, and reestablishing my banking relationship in good standing. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation