Consumer complaint received 2025-03-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: WELLS FARGO & COMPANY
State: SC

Complaint narrative:
XXXX XXXX has taken {$500.00} from my account no sooner than every 7 days for 14 years due to my budget settings. After a customer service call initiated by XXXX in which a woman told me that XXXX is now too cheap to assign an agent to my case/company anymore and she was calling to do her best. I could barely understand her because of a really XXXX XXXX and told her several times throughout an incredibly frustrating 30 to 40 minute phone call that she wasn't helping and that I didn't think most of the things we were doing were correct. Apparently at some point she had me change my budget which I know I changed back before I signed off because things were slow enough and I could not afford an increase in my budget and things have been just fine for 14 years. If you weeks later I noticed that the {$500.00} amount that usually came out of my account every 7 to 10 days was being taken every 2 to 3 days and this had happened a few times so I tried calling XXXX and again got someone I could barely understand who told me that nothing had been done wrong on there and so I changed my budget settings back again and forgot about it for a few months until one day I thought my balance looked a little low so I started sifting through my transactions and sure enough XXXX had begun debiting my account every two to three days {$500.00} and it had been going on for about 6 weeks to an amounts of around {$11000.00} more than they should have been taking in that Of time. I had already tried to deal with XXXX more than once to no avail so this time I took it up with Wells Fargo let them know the entire story where my budget had been for 14 years offered to send something to them but they have the records they need in my bank statements as far as the frequency with which XXXX took they're {$500.00} payments. They came back and of course we're going to reimburse me XXXX and suggested I contact XXXX. This was the highest amount of their negligence but not the only times they let money escape from my bank account when it should not have and refuse to reimburse me for any of it. All together in the last year I am at a loss of around {$20000.00} because Wells Fargo won't seem to let me buy a hot dog at the gas station down the street without declining the payment and making me tell them that it is me but yet someone can get on XXXX and Order {$5000.00} worth of XXXX XXXX  and XXXX and mail it to Alaska and looks good to them send it on through and then when I called to bring up their mistake their normal investigations as they call them and in me learning that they will reimburse me for none of it. The XXXX instance was not made up. Towards the beginning of XXXX the past year I was the victim of fraud and someone conned me into giving them access to my account and yes it was stupid but I've heard much worse and much Dumber things pulled off on congressman and senators and judges so I won't beat myself up too bad about it and the fact is it was fraud in the amount of about {$5000.00} and once again Wells Fargo refuse to reimburse me for any of it. My business is days from going under. I Can Only Imagine what that {$20000.00} would do for me right now. I do know actually, it would save my business and the jobs of 12 people but it looks like we are all screwed thanks to Wells Fargo.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation