Consumer complaint received 2020-02-13 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — 
Company: JPMORGAN CHASE & CO.
State: OR

Complaint narrative:
First off the loan is still in my mother 's name she passed away 12 years ago I got into trouble with the mortgage a few years back and they helped me no problem the second time I had problems with mpaying the mortgage they wouldn't talk to me or my sister because we didn't have the correct paper work Wich they have known my mother passed long time ago so this time they kept sending us paper work and more paper work finally they started talking to us again said that we finally got the correct stuff in so they talked to us we ended up paying what I was behind so this time I lost my job last year and fell behind on my payments again so I sent in hardship paper work to get them to help me well a few months went by and I didn't hear anything from them so I started looking for help else where finally I found someone that would help me and I got all their paper work done and when they call my mortgage company they wouldn't even talk to her told her I didn't have the correct paper work in so she called me and told me that well I finally talked to someone again from my mortgage place and they told me that I needed a notarized letter so they sent them to me well it was the same paper work they sent me the time before so I still had the old ones Wich they should have had also so I faxed that over to them then again I didn't hear nothing back from them for awhile then I started to get forclouaer notices so I got back on the phone just to be told they won't talk to me or help me so I started faxing them letters with no response did that for awhile and finally this one lady called again that I had spoke to before and she asked me did you get the paper work you said you was going to get I then told her I had talked to a lawyer and that it was going to take me a year or more to get what they want I don't have that much time she then asked me if I got the paper work she sent I told her no I didn't so she started to explain it to me and I told her again that we just turned those in a few years back you would think they would be on file so she told me to send her what papers I have I asked for her fax number and she asked if I would be able to get them to her by the next week I told her as soon as we hang up I'll send them right over so that's what I did hung up and faxed them right away didn't hear nothing again for about a week then I had some guy call and said that there was still missing paper work I was confused then about 2 hours later I get another message from the lady I had talked to and she said the same thing so I resent all the paper work again and now I get a forsake date in my house and still haven't heard anything back from them yet I have even faced a letter to the CEO office with all my paper work and still waiting to hear back from someone from there I think what it is is now I only owe about 100k on my house and it's valued at about 260k so there is a lot of equity now and ithink they just want to steal my house for that reason they could take a big loss and still make their money and truth is do they even own my loan

Company response to consumer: Closed with explanation