Consumer complaint received 2025-05-01 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Ocwen Financial Corporation
State: IA

Complaint narrative:
During XXXX, I was experiencing hardship due to work and health reasons and this is a follow up on my first case which was closed but the company, PHH, lied about its compliance with guidelines and servicing of customers account including foreclosure protection and credit protection disclosures that were not read or sent in writing at any time during my loss mitigation process. This also extends to offering forbearance periods to customers and well as agents not clearly explaining options to borrowers in hardship. 

Prior to XXXX of XXXX when the alleged late reporting occurred, I was also granted extended disaster forbearance on the property because the concrete XXXX street, powerlines, electrical and sewers repairs that were ongoing further implicating the lender of negligence regarding reporting the mortgage late among other failures. 

At this time, I found out recently that during my forbearance and workout months of delinquency were ( XXXX - XX/XX/XXXX late ) reported even though I was advised to stay in forbearance until I had the paychecks to qualify for workout option which was submitted and under review for XXXX months or XXXX days beginning in late XXXX or XX/XX/XXXX. 

At the point that the company received all my documents for a workout review post forbearance period, not only should I have foreclosure protection but also credit protection while the lender and the investor XXXX XXXX XXXX complete the review, My credit should have been suppressed and not reported delinquent, which did not happen. The review took over XXXX months from what I recall! 

I successfully completed the deferral agreement in XX/XX/XXXX / XX/XX/XXXX therefore there should not have been any late payment reporting by the lender and is a gross violation of them reporting that they are properly servicing loans ; they tried to send me a XXXX page letter acting like I'm a complainer/misinformed but once again I can attest that I worked for XXXX XXXX XXXXXXXX XXXX in loss mitigation from XXXX to XXXX and can tell you an audit of this company would likely result in massive fines as what I heard from agents was soo often grossly inaccurate. 

At this time, even after the workout agreement was complete, they did not change the credit reporting status negatively impacting my ability obtain credit/loans if needed and is factually incorrect. 

I just want this servicer to be held liable ultimately for obvious violations, they had the opportunity to correct based on prior complaint, instead they try and cover their tracks and attempting to belittle my work experience. If necessary I can hire a lawyer and we can start pulling phone conversations where I was able to get representatives to admit the foreclosure and credit reporting information are supposed to be advised, disclosed on applicable phone calls but did not change prior or after my last grievance.

Company response to consumer: Closed with explanation