Consumer complaint received 2024-10-30 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Deposits and withdrawals
Company: PNC Bank N.A.

Complaint narrative:
Subject : Your help for get back my money from PNC bank account in the XXXX To the XXXX  in XXXX of the XXXX and the foreign affairs minister of XXXX, I have to ask for your help since more than XXXX  year I couldn't get my money back from my bank account in PNC in the XXXX. The details are,. I had an account in the National City Bank XXXX. On XXXX XXXX, XXXX the bank and I agreed I keep balance in my account not less than XXXX, they keep my account open in the bank. The email from the bank as the evidence, XXXX, XXXX XXXX XXXX XXXX XXXX, In order to wire your money overseas we will need a letter from XXXX XXXX stating they need it wired. The account had went into dormant status since it has been years since anyone has made a transaction on it. On that letter, it needs to have wire information for your bank. We can put the money into a CD here at 5.00 % versus the 3.50 % you are getting now if you keep it here.You need to keep at least XXXX dollars in the account to keep the account open. The wire fee is XXXX dollars to wire to you. Let me know what you want to do. XXXX XXXX XXXX XXXX XXXX National City Bank XXXX XXXX XXXX XXXX XXXX XXXX In XXXX XXXX, when I talked with an American friend on XXXX, he told me that PNC acquired the National City Bank. I contact PNC help on XXXX. They introduced me to contact XXXX, XXXX of XXXX Client Relations, PNC Bank, N.A. After a few times talk with XXXX on phone about my account. XXXX told me that PNC merged the National City Bank in XXXX only keep 7 years records. Since my account is longer than 7 years, PNC can't find any message about my account. I have to ask PNC help on XXXX, they told me a message that my account may be transferred to the XXXX  XXXX. At last I found my account was transferred by PNC in XXXX, Claim ID XXXX Attached the documents. I introduced this message to XXXX by phone. It surprised me that XXXX heard this message very angry, shouted with me why you don't have any movement in your bank account about XXXX  years? And cut down the phone line immediately without informed me. The next day I received the email from XXXX as follow, XXXX, XXXX XXXX XXXX XXXX XXXX : I was disconnected from the call - I apologize nothing further PNC can do. Thank you, XXXX I do as XXXX suggested that I continue to work directly with the State of XXXX  for further resolution of this matter. They asked me to apply XXXX, or XXXX for them to return my account balance to me. Unfortunately, the reply are, XXXX XXXX According to Social Security Administration policy, a Social Security Number ( SSN ) can be issued only to : U.S. citizens and lawful permanent residents Non-U.S. citizens admitted to the U.S. with authorization to work Non-U.S. citizens without authorization to work, provided that o A Federal statute or regulation requires that the non-citizen provide his/her SSN to get a particular benefit or service; or o A State or local law requires the non-citizen to provide his/her SSN to get general assistance benefits to which the non-citizen has established entitlement. Based on the information you provided, you do not fall under any of these categories. Therefore, you are not eligible to apply for an SSN at this time. You should contact the agency/organization that is asking you to provide an SSN and inquire about alternative forms of identification for individuals in your situation. And the IRS said the ITIN is for US federal tax purposes only. No income tax report to IRS, no ITIN to apply. This is why the XXXX  State suggested me to request PNC to help on their letter to me which I attached to you here,. If you are unable to acquire an ITIN you can request PNC to reclaim the account on your behalf. On XXXX XXXX, XXXX, the XXXX State sent email to me again said PNC can claim the funds back. It is possible for them to do so and our website has forms for them to do this. Which I informed XXXX on my last email to XXXX. As XXXX said that the goal at PNC is to provide a level of service that exceeds our clients expectations, If you have any further questions regarding this issue, please feel free to contact XXXX directly. I sent email to XXXX again about the above situation, hope PNC can help to get back my money from the XXXX  State government. Then I can withdraw my money back from PNC as the normal procedure, needn't SSN or ITIN. But XXXX haven't reply me till now. PNC help on XXXX said, PNC should inform the clients of PNC merged from the national city bank XXXX. PNC should inform me before my account transferred to the XXXX  State. PNC help on XXXX said PNC normally first option is to return the money to client. If no way to find the client, PNC then transferred the money to an account or escheated. I have my email address in the bank, why PNC didn't inform me first? PNC help on XXXX said, I appreciate your reply. As our highest point of contact for these types of issues, the Escalations Team will be best suited to offer further guidance with regard to an account turned over to the state for escheat. We will look forward to assisting you further within that team. -TS. Why XXXX refused to do so? This is the fact about my account now. I can't persuade the Illinois State for the SSN or ITIN. I can't persuade the XXXX office to issue SSN to me. I can't persuade the IRS issue ITIN to me.I can't persuade PNC to claim my account back. Then, I can't get my money back. Except PNC is to provide a level of service that exceeds my expectations, Attached the letter from XXXX of PNC. Can you help to persuade PNC make it happen to me? Any more messages you need? Looking forward to hearing from you soon. I have no way to go. I hope you can help me to solve this stupid problem before my die. Many thanks. I'm a XXXX XXXX XXXX with hearing problems, and limited XXXX. Attached documents include my personal messages.

Company response to consumer: Closed with explanation