Consumer complaint received 2015-08-03 00:00:00
Product: Student loan — Non-federal student loan
Issue: Dealing with my lender or servicer — Trouble with how payments are handled
Company: Genesis Lending
State: GA

Complaint narrative:
I was a student of XXXX back in XX/XX/XXXX, when I " graduated '' there in their XXXX program. Tuition rates were incredibly high for this program but as a single mother, I believed them when they told me that my profession would lead me to a comfortable income which would easily pay back the private loans needed to cover tuition cost. I was given no other loan options apart from a " Genesis '' lending loan. As students we were not given much detail to how many loans were being taken out or even when the loans would begin. I started paying Genesis right away and realized the exorbitant interest rates and knew I had certainly been taken advantage of because XXXX offered no other options. Little did I know they were in cahoots with one another. Last year ( XX/XX/XXXX XXXX after paying off thousands in my Genesis loans along with thousands of dollar worth of interest, I received a letter that said I as was to be part of a lawsuit in California where the state general would be going up against XXXX colleges fraud with Genesis Lending. I was so relieved. This bill has been such a monkey on my back since graduating.I also would like to note, approx XXXX months after graduating a collections appeared on my credit from XXXX colleges. When I called them they told me I still owed them over {$1000.00}. I explained that they told me I was completely paid in full ( as you have to be in order to receive their diploma which I have ). They said no that I must pay the money now or else it will be on my credit. This is flat out stealing .I hope no one ever paid that extra cost that they randomly decide to tack on to student accounts. I realized this was one of the accusations in the lawsuit against XXXX. I realized I was a affected by all of what is mentioned. I was certainly taken advantage of. Well, I 've been keeping tabs of the progress and saw that the government rewarded debt relief to those involved. I anxiously awaited the reduction to reflect on my account, knowing that I have already paid over 60 % percent of my loans so technically my remainder should be absolved. Well without ANY notice the Genesis website stopped working and I was contacted via email by a third party who claims they now own my student loan debt. Genesis/XXXX transferred my debt so I would not receive any of the promised debt relief. I went online and realize this is happening to many accounts who were plainly supposed to be included in the lawsuit settlement. They are slimy and found a way around it. My payment ceased with Genesis and my first statement payment due with this new company " XXXX XXXX XXXX ''. I explained my dilemma to them and that Genesis has shut their doors to me and that there is no one to talk to about this. I am not even comfortable making these payments to a new company. I feel I have been wronged and so have many other people. Not only was I told I am somehow no longer part of the lawsuit settlement even though I received a letter that I was, now my debt belongs to someone else entirely and I am expected to make a double payment immediately or else I will go to debt collection after paying thousandss? Please help me find resolution or seek the appropriate legal counsel. Thank you.

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with explanation