Consumer complaint received 2025-05-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Wells Fargo XXXX  XXXX XXXX XXXX XXXX XXXX, SD XXXX Re : Dispute of Reported Late Payment Account Ending in XXXX ( previously XXXX ) To Whom It May Concern, I am formally disputing the reported late payment for XX/XX/XXXX under my rights granted by the Fair Credit Reporting Act ( FCRA ) and the Truth in Lending Act ( TILA ), including the Billing Error Resolution Procedures outlined in Regulation Z ( 12 CFR 1026.13 ), and protections under 15 U.S. Code 1666b. 

According to your letter dated XX/XX/XXXX, Wells Fargo case number : XXXX, you state that the {$91.00} minimum payment due on XX/XX/XXXX, was not received until XX/XX/XXXX. I want to clarify that this alleged late payment was not due to any fault of mine, but rather a failure by your institution to ensure the timely and proper delivery of billing statements and delinquency notices. 

I never received the billing statements or notices you claim were sent. According to 15 U.S. Code 1666b, a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose Additionally, I believe it is highly likely that this issue originated during the transition between the two accounts from the original card ending in XXXX to the current one ending in XXXX. If Wells Fargo changed my account and reissued a new card, there may have been a disruption in processing that caused the payment to be reported late. This is the only explanation that makes any sense because I had automatic payments enabled at the time. I did not cancel or change that setup. If anything was interrupted, it was due to a system or internal transition error on your side. 

Under the Truth in Lending Act, creditors are also required to send periodic billing statements to the consumers correct address ( 12 CFR 1026.5 ( b ) and 1026.7 ). I am requesting that you confirm the exact address where the statements and notices dated XX/XX/XXXX and XX/XX/XXXX, were sent. If these were not properly mailed, or if there was an error due to the account transition, the delinquency must be removed. 

Under the FCRA ( 15 U.S.C. 1681s-2 ), furnishers of credit information must report accurate and complete data. Reporting a 30-day delinquency without having fulfilled your legal obligations under both TILA and FCRA is a clear violation.

I am requesting the following : 1. A full investigation into the billing statement delivery and the impact of the account transition.

2. Written confirmation of the mailing address and timing of the notices.

3. Immediate correction of the account history to reflect an on-time payment.

4. Notification to Experian, Equifax, and TransUnion that the payment has been corrected. 

If you fail to make the appropriate correction and update this payment as ON TIME, I will consider this an unacceptable failure to meet your legal and customer obligations. In that case, I will close this account and terminate my relationship with Wells Fargo entirely. 

I expect a prompt and fair resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief