Consumer complaint received 2025-01-03 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Credit denial
Company: JPMORGAN CHASE & CO.
State: FL

Complaint narrative:
I have addressed the matter with prioritizing the instructions for tender of payment and have provided POA to rebutt any presumption or assumptions that the financial institution may have to clear any doubt of my intentions. 
This email was delivered to Chase via email. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : ( XXXX ) XXXX Email : XXXX XXXX XXXX. 

To : Chase Bank XXXX : XXXX XXXX XXXX XXXX, Legal Department Mail Code XXXX XXXX XXXX XXXX XXXX, LA XXXX XXXX : XXXX XXXX ) XXXX Fax : ( XXXX ) XXXX Subject : Formal Demand for Compliance with Equal Credit Opportunity Act and Federal Reserve Requirements Dear Sir/Madam , I am writing to formally address the mishandling of my credit application ( # XXXX ) for a XXXX Toyota XXXX XXXX XXXX. The response I received regarding this application was conducted by credit reporting agencies and not by Chase Bank 's Chief Financial Officer, the Board of Governors of the Federal Reserve System, or any appropriate agency as required.

The reliance on external credit reporting agencies alone fails to fulfill your obligations as a financial institution operating under the Federal Reserve System. Moreover, this process may contravene the Equal Credit Opportunity Act ( ECOA ) and relevant federal regulations, including the Truth in Lending Act ( TILA ). 

Immediate Actions Required : Formal Explanation : Provide a written explanation directly from Chase Banks authorized officers or legal department, as required by the ECOA and federal guidelines. This explanation must clarify the specific reasons for the delay or denial of my credit application.

Reevaluation of Application : Reassess my application fairly and transparently, ensuring that the decision adheres to applicable laws and the Federal Reserve 's standards.

Rectify Procedures : Ensure that all determinations comply with lawful internal processes, involving appropriate decision-makers such as the CFO or designated officers, rather than outsourcing determinations to third-party credit agencies.

I expect a complete and documented response within 5 business days from the date of this letter. Failure to address this matter promptly will result in escalation to regulatory bodies, including the Consumer Financial Protection Bureau ( CFPB ), the Federal Reserve Board, and the Federal Trade Commission ( FTC ). Additionally, I will explore legal remedies to enforce my rights under the ECOA, TILA, and other relevant laws.

I trust that Chase Bank, as a reputable institution, values compliance with federal standards and customer rights. I look forward to your prompt attention to this matter. 

Sincerely, XXXX XXXX XXXX XXXX I have also submitted a complaint to FTC Report XXXX : XXXX and the OCC and also attorney general to express my concern with the behavior of Chase Bank and have given proper notice of the consumer rights violations that are being incurred by the agents of Chase. Please excuse my dates as they may not reflect the original date, it's just a hard estimate of the time frame.

My right to contract is being impeded by Chase denial of my credit by loan officers stating that the credit application is based on my income and the information provided by the bureaus and I asked which bureaus and the response was XXXX XXXX and XXXX. I advise the agent on the misleading information he provided to me and explained that CFPB is the only bureau and the rest mentioned where consumer reporting agencies. 
I have the right to be heard and Chase has yet to comply as I have instructed and also I'm exercising my rights to redress which are being ignored by Chase Bank. The use of a credit score discriminates in my opinion against my right as a informed consumer of the use of credit and is not the intended purpose of the application, which is a security collateral and Chase is a national Bank and has taken my security that I created by providing the necessary information in such application and that reflected the transaction as complete.

Section 16 part 1 and 2 of the federal reserve act gives a clear statement of the application to be considered a security collateral and section 29 gives instructions for assessment of civil penalties for any violations of any of the sections described by section 29 and I am conducting the assessment as I continuously have to reassess daily the penalties.

I believe that the best resolution is to provide me with the transaction requested in the best interest of both parties in the matter and to allow me to conduct my business as I intended, taking in consideration the amount of penalties incurred by Chase Bank as to this point. I have provided tender of payment as I see it, Chase is in breach of contract where equal consideration is due to the principal 's account for the Toyota XXXX XXXX that was applied for and the delivery and set-off of the account is to settle the account and balance any ledger for Chase Bank XXXX Please take notice of my complaint and the necessary steps to ensure my consumer rights are upheld, thank you again for the attention to my complaint. Based on the section 29 assessment changes by the day since the transaction occurred. 
By : XXXX XXXX XXXX XXXXConsumer ARR/WITHOUT PREJUDICE

Company response to consumer: Closed with explanation