Consumer complaint received 2024-12-08 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Confusing or misleading advertising or marketing
Company: Carvana Group, LLC
State: IL

Complaint narrative:
I am XXXX and took a while to save money for any kind of down payment on a car. My credit is a not very good but finally starting to improve. I have no car which is how Im able to get a job to make pt time wages to put food on the table. I have evidence that this XXXX used predatory lending. Tactics to lure me into giving them all kinds of financial information that considering bthey have a reputation I wish I would have found out before but now that I know why their earnings are gettting according to their is because all the people just as XXXX XXXX are being told to get the not only all my bank information and making me not use debit card alone but why both and forced me in order to get my contract finished and I really need transportation I had doubts that a large corporation trusted to manage so much money had misrepresented themselves after the etf cleared my account and several attempts of putting all my bank info and more info I gave them then when I bought my home. I didnt not feel right but they have you sign telling you that they will not make any transaction in the account I which they took my funds that were not in their which could have been bouncing all my other financial obligation and they only use etf because banks will not reverse them or return them. They did not care what I had in the bamk. My financial information is definitely in jeopar and for once I love XXXX XXXX. They kept removing documents lying and saying that I missed the deadline putting paper work in. They ran my credit. I never signed a line or permission for them to put a hard inquiry on my credit. I went on the usiness bureau abd they have done to so many consumers and allowed to do so like we have no regulations at all. Im terrified snd my dog needs medical care. He may need e XXXX  and they stole my down payment and wont freturn my calls or emai, in which one letter informed them that I am see, ing legal action. In the meantime their earning sky rocketed. Of course your money you have stolen from your customers down payments are being used for Ilegal financial gain an if you please go to the XXXX XXXX XXXX your going to read thousands of recent identical complaints that people just feel no recourse to let them act like XXXX. Please help and please I beg you to stop them from laundering money of low income cand badly damaged consumers with low credit scores that fir a predatory demographic to target and I never seen a company lying and cheating with consumers lost and stolen car down payments taken by them and jeopardizing their identity and financials. Please help bring justice. They have done other illegal things. Yesterday the ceo bragged indignantly about all the things about them that were flat out lies. I really would like my down payment returned immediately and after your investigation that I hope you dont let slip threw the crack they owe millions of consumer fraud dollars are destroying the hopes and causing pain, emotional, and final damage with unethical, and illegal activity to pull themselves out of near bankruptcy by destroying peoples lives. Please please read the XXXX XXXX XXXX complaints. My money as a down payment will never be returned because none of the complaintees down payments were returned they let me belie I was being sold a car and they had waited so desperate for the electric transfer to hit their bank then after feeling violated already. They have my debit card and bank info they proceed to tell me deal is off. They never brought up my down payment refund because they dont believe they have to and dont believe that I will suit them. I have already been looking for a consumer lawyer and XXXX represented another XXXX of their victims. I dont have the emotional capacity and unlike them I just want the down payment XXXX $ returned for the sake of moving on but if o sue them I can and will take so much more money and eventually a class action will destroy Them. Not interested in destroying anything. I just want to feel not so disgusting taken advantage and violetec with out my down payment I need because someone else who is not doing strange things offered financing and o cant give them the money. Ive spent more my dog who had very late stage XXXX and now I will probably end up barely making it until my railroad retirement XXXX check hits my bank on XXXX. Its XXXX and my disposable income been illegally used for whatever illegal activity they are withholding funds for a car I never even signed any agreement. We did not very that far. They practically hung up after the transfer went through. Before that they misled me to believe I really was buying a car. No I wasnt. I was preapproved but by the time that their mission of stealing and acting XXXX a junky with a fix hoping the money hits the bank so they can start ignoring me because according to many other other consumers who have identical stories thats what is going on and that was the solution to fight bsnkrupcy larceny and some other white collar activity. Please help the American consumers. They are no better than XXXX XXXX in XXXX. This is a worse situation. Please help and I will try to stay patient because I. Having XXXX and XXXX  I needed medication to cope with all of this.

Company response to consumer: Closed with explanation