Consumer complaint received 2024-01-01 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem using a debit or ATM card
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
I noticed fraudulent activity on my debit card on XXXX from XXXX in California so obviously someone had my banking info in California already. I contacted Chase immediately and reported it to them. They deactivated my card # XXXX and said they would send me a new one within ten days which was card # XXXX to my proper address in XXXX, Indiana. I did not receive this card until XXXX While waiting on this new card I noticed numerous purchases, transfers and withdrawals from a card # XXXX which I never ask for on XXXX that were done in California. These were debit card purchases with cash back for the same amounts at the same time at the same store which was a XXXX store # XXXX in XXXX California. This was a long with two large phone transfers out of my savings account to my checking account. After the transfers there were two large withdrawals from checking of {$2400.00} and XXXX done by something called an ewithdrawl for which I have no idea what it is. Chase did not honor my transfers claim because they said they were done on an account with my signature. WHAT? Chase knew there was fraud going on since XXXX from California and still honored this transfer and withdrawals to there. They have given me temporary credit for the debits at the XXXX but I'm worried they'll take that back too. I've been on the phone and to different bank branches since this happened, this is my life savings here. I've filed reports with police and FBI so I'm hoping they will get to the bottom of this. Chase knew this fraud was going on because they mentioned seeing it all over my accounts on the phone when I spoke with them and yet it continued to happen. I need my money back in my accounts, they know it's obvious fraud. I've been with Chase for years and they know that I have never done my banking this way. It took over a week to get the proper forms sent to meso I can dispute this and I don't know why. I need them to do the proper investigation and return my money, I have no idea how anyone got my banking info, I've never given it to anyone. I don't understand how they sent these debit card to me days apart to two different addresses without question, especially knowing that fraud was occuring in my accounts without properly contacting me. When I call Chase on the phone they say that they will use my voice for verification, this must not be true because if it was they would have known that it was not me. I'll do everything legally possible to pursue this matter and make sure the people are arrested and prosecuted for this, and have my money returned. I don't understand how this happened when they knew there was already fraudulent activity going on in my accounts, as a matter of fact it continued to happen after I closed the accounts also. There was other purchases trying to be made on another debit card that I closed on XXXX both were declined but I didn't realize this until I went to the branch and got my debit card history, they were tried on XXXX and XXXX from XXXX XXXX XXXX. I've lived and banked in XXXX ever since I've been with Chase so I don't understand how they didn't question all of these California debits and withdrawals. There is only so much info that they Chase gives you on line. It shouldn't be hard to find the people who did this, there's cameras at ATMs and also at XXXX, Chase also has them in their branches.

Company response to consumer: Closed with monetary relief