Consumer complaint received 2024-12-28 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XX/XX/XXXX Federal Trade Commission Consumer Response Center XXXX XXXX XXXX, XXXX Washington XXXX DC XXXX Subject : Complaint Against Equifax for Inaccurate Reporting of XXXX XXXX XXXX  Account To Whom It May Concern, I am filing this complaint against Equifax Information Services LLC for its continued failure to provide accurate reporting on my XXXX XXXX XXXX XXXXXXXX XXXX account, in direct violation of the Fair Credit Reporting Act ( FCRA ). This inaccuracy has caused harm to my financial standing and credibility. 

Details of the Inaccuracy The account in question, a credit card account with XXXX XXXX XXXX XXXXXXXX XXXX ( Account ending in [ XXXX ), was settled in full on XX/XX/XXXX. Despite this, Equifax continues to inaccurately report the following information : 1. Balance Issue : Equifax reports a Charge-Off Amount of {$460.00}, despite the account being fully settled. The account balance should reflect {$0.00}, as no remaining debt is owed. 
Account Status Issue : The account is incorrectly listed as " Charge-Off '', which implies unresolved debt. This status should instead reflect " Settled '' or " Paid in Full '', in accordance with the settlement agreement.

3. Payment History Issue : The payment history for XX/XX/XXXX, the month the account was settled, is marked as " CO '' ( Charge-Off ) instead of acknowledging the payment activity and settlement. 




These inaccuracies are reflected not only on my Equifax credit report but also on the credit report retrieved via XXXX. 

FCRA Violations Equifax has violated the FCRA by failing to ensure accurate and complete reporting. Specifically : 15 U.S.C. 1681e ( b ) : Failure to maintain reasonable procedures to ensure maximum possible accuracy.

15 U.S.C. 1681i : Failure to investigate and correct inaccuracies after being notified.

I have attempted to dispute these errors with Equifax, but they persist in misreporting the account. 

Impact of the Inaccuracy The continued misreporting of this account as a Charge-Off has : Damaged my credit score, leading to unfair denials of credit. 

Misrepresented my financial responsibility to lenders and creditors. 

Caused significant stress and frustration as I work to resolve this issue. 


Requested Actions from the FTC I request the Federal Trade Commission investigate XXXX reporting practices and enforce compliance with the FCRA. Specifically, I ask that Equifax : Correct the account balance to {$0.00} to reflect the settlement. 
Update the account status to " Settled '' or " Paid Amend the payment history to accurately reflect the settlement in XX/XX/XXXX. 
Implement stricter measures to prevent future inaccuracies and failures in the dispute process. 
Attachments Included A copy of my Equifax credit report with the inaccurate information highlighted. 
A copy of the credit report retrieved from XXXX, showing similar inaccuracies. 
Documentation of the settlement agreement and proof of payment. 
Correspondence with Equifax regarding my disputes. 
Conclusion Equifaxs failure to report this account accurately is a clear violation of consumer protection laws. I trust that the FTC will take swift action to address this issue and hold Equifax accountable for its repeated failures. 

Thank you for your time and attention to this matter. 

Sincerely, BOTH OF THESE ARE EQUIFAXS CREDIT REPORTS LOOK AT THE INACCURATE INFORMATION THATS BEEN REPORTED LIKE THIS FOR OVER 3 YEARS

Company response to consumer: Closed with explanation