Consumer complaint received 2025-04-11 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off
Company: TRUIST FINANCIAL CORPORATION
State: TX

Complaint narrative:
This is a follow up since Regional Acceptance isn't addressing the issues at hand and Im requesting Arbitration : From : XXXX XXXX XXXX XXXX c/o XXXXXXXX XXXX XXXX XXXXXXXX XXXX, TX XXXX XXXX ] XXXX XXXX Date : XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX AND Regional Acceptance CorporationXXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX, NC XXXX XXXX : XXXX XXXX XXXX XXXX : XXXX Installment Sales Contract Dated : XX/XX/XXXX To Whom It May Concern : This letter serves as a formal notice of dispute and demand for rescission of the above-referenced motor vehicle retail installment contract. This contract was entered under a consumer credit transaction governed by the Truth in Lending Act ( 15 U.S.C. 1601 et seq. ), Texas Finance Code Chapter 348, and related consumer protection statutes. 

Violations and Grounds for Rescission : Improper Add-On Products Without Disclosure or Consent : Theft Recovery System {$690.00} GAP Waiver {$890.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Plan These items were either not affirmatively opted into or were not properly disclosed in accordance with TILA Regulation Z ( 12 CFR 1026.18 ( c ) ).

Deceptive Trade Practices ( Texas DTPA 17.46 ( b ) ) Misrepresentation and concealment of the optional nature of these products.

Unlicensed Insurance Sales ( Texas Insurance Code 101.051 ) : Products such as the GAP waiver and theft protection function as insurance but were not sold through licensed entities. 

Securities Fraud 18 U.S.C. 1348 : If this contract was securitized or resold based on misrepresentations about its legal enforceability, this constitutes federal financial fraud.

Violation of 25 CFR 11.417 ( if tribal jurisdiction applies ) : Down payment of {$3500.00} accepted without compliance with federal consumer protection protocols.

Demand for Remedy : Immediate rescission of the retail installment contract. 

Refund of all funds paid for undisclosed or unlawful add-ons. 

Termination of any further collections or enforcement actions. 

Removal of all derogatory entries on my credit reports. 

Full disclosure of all accounting, payment ledgers, and securitization records.

Immediate release of the lien and delivery of a clean and unencumbered title to the vehicle listed above.

Please respond in writing within 10 business days. If these issues are not resolved promptly, I will seek legal remedy through arbitration and file complaints with federal and state regulators. 


Please let me know if you require any additional documentation or information to support this complaint. I appreciate your prompt attention to this matter and look forward to your assistance in resolving these issues. 
Sincerely, XXXX XXXX XXXX XXXX Without Prejudice, XXXX. XXXX - XXXX XXXX XXXX XXXX XXXX XXXXXXXX, TX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation