Consumer complaint received 2024-06-17 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: Adonis Auto Group, LLC
State: TX

Complaint narrative:
On XX/XX/XXXX XXXX XXXX XXXX, I was at ADONIS AUTO GROUP, XXXX XXXX XXXX XXXX XXXX, Texas XXXX, ( XXXX ) XXXX sold me a vehicle that was never mechanically inspected and was not serviced by the dealership. ADONIS AUTO GROUP said they got it from an auction and did a full inspection on it to make sure it was 100 % safe and mechanically stable. They stated that the color of the vehicle was accurate on the title. Also mislead me into thinking before arriving that I was approved for a car up to XXXX with {$1000.00} down only. When arrived they started the loan process and then said they can only sell me a car up to XXXX! I asked them why they didnt have this information over the phone after they ran my credit and received all documents needed. They claimed they hadnt given it to the financial team which was one woman not a team. I was asked if I brought my down payment as asked and I had the amount they told me over the phone {$1000.00}. Very much mislead over the phone and almost didnt get a car that night. The lady in the finance office wanted more information on why I had a few months out of work and asked me to email her anything to show the subprime lender which I was told over the phone prior that it was in house with the company not a lender. They ran my credit again and I emailed her the statement and proceeded with her concent. First off the Texas title transfer document stated the XXXX XXXX XXXX XXXX WAS XXXX XXXX XXXX XXXX XXXX XXXX XXXX I WAS BUYING. Also in the binding contract it stated XXXX  AND THEN XXXX. There were three colors of the same vehicle in the contract which was supposed to be recorded while signing but they stated the machine was not working properly that night. This wasnt at all anything I expected or ever experienced and I was promised a new contract to be signed with the cars accurate description and information in the next few days. I left with the car and while putting gas in I realized that it needed oil! This cars engine light went on, oil light, tire pressure light and when I called they said they changed the oil and all fluids when they bought it and they claimed to do an inspection. This car was clearly never serviced at all because the check engine light came on along with XXXX % oil life left and leaves stuck under the hood between the windshield and car computer. I asked them about all of this for 2 weeks after that night and they said I would need to bring it to their mechanic and pay for servicing needed. I asked for my deposit back and they needed to take this car back back due to falsified contract, misleading information before buying, and lied to about the car being serviced and also they never changed my Texas title documentation nor the contract which promised. They stated I would have to pay for service and then they would give me an answer about using my down payment on a different car and I was not getting my deposit back/ they also refused to change the contract that was signed. I told them to pick up their car and get it out of my name because everything about this entire process was fraudulent including paperwork that was signed. They were in breach of their own contract and that contract was never supposed to be active at all due to false information. They instead kept it as an open loan on my credit and that I defaulted on loan. Nothing is accurate and not acceptable. They are not complying with state regulations and laws. I want this off my credit immediately because documents were never valid from the day signed.

Company response to consumer: Closed with explanation