Consumer complaint received 2025-11-17 00:00:00
Product: Debt collection — Credit card debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: Glasser and Glasser, PLC
State: MD

Complaint narrative:
Following the initial submission of my complaint, the response I received was regrettably unhelpful and lacked specificity. The documentation provided, consisting of generic credit card agreement templates, a printout of a public court case search easily accessible to anyone, and a pricing addendum, offered no substantive clarification or resolution to my concerns. Its generalized nature only added to the ambiguity surrounding my situation. 
A particularly egregious point of contention emerged when Glasser and Glasser provided inaccurate information to the Consumer Financial Protection Bureau ( CFPB ). They falsely asserted that they had n
ot received the signed stipulation documents related to my enrollment in the Freedom Debt Relief program. It is crucial to clarify that I * did * sign and forward these documents to Freedom Debt Relief, which was facilitating a debt forgiveness plan on my behalf.

Subsequently, I made a conscious decision to withdraw from the Freedom Debt Relief program and was explicitly informed that I could make direct payments to Glasser and Glasser. Trusting this guidance, I embarked on a proactive effort to establish a payment arrangement. However, this proved to be an exercise in extreme frustration. For a period exceeding a month, I consistently attempted to reach Glasser and Glasser, engaging with multiple representatives, all while ensuring I had no legal counsel active to simplify the process. Despite numerous phone calls and diligently leaving voicemails, my attempts to set up a payment plan were met with persistent silence. No one from Glasser and Glasser returned my calls, leaving me in an unresolved and increasingly anxious state. My attempts to seek clarity from XXXX XX/XX/XXXX proved equally futile, as they consistently directed me back to Glasser and Glasser, creating an infuriating cycle of deflection with neither entity offering a clear path forward. 

After exhaustive and unsuccessful attempts to engage with Glasser and Glasser, I was compelled to cease my efforts, believing the situation was either resolved or in an indefinite limbo. Imagine my profound shock and dismay when I recently discovered that, despite my proactive efforts and their unresponsiveness, I was sued by Glasser and Glasser without any prior notification or knowledge of legal proceedings. This absence of due process is deeply concerning. Further compounding this issue, the documents I eventually received purporting to be official court papers did not bear the authentic official markings of the XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, raising serious questions about their legitimacy and origin. 

In my pursuit of understanding, I contacted XXXX XXXXXX/XX/XXXX again, only to uncover another alarming detail : my debt had, in fact, exceeded the legal threshold for which a lawsuit could be pursued. Yet, Glasser and Glasser proceeded with legal action against me. When confronted with these discrepancies, Glasser and Glasser offered an incredulous explanation, claiming they had reached out to my " counsel '' * after * the court date listed for XX/XX/year>. This statement is utterly baffling, as I had no legal counsel at that time, nor was I ever informed of an initial court date or any subsequent continuance. The entire legal process appears to have occurred without my knowledge or proper notification. To add to the layers of confusion, I was recently informed by XXXXXX/XX/XXXX of a new, revised debt amount of {$5200.00}. When I inquired about the justification for this updated figure, the original creditor once again redirected me to Glasser and Glasser, seemingly disavowing any knowledge or responsibility for this new calculation. This constant deferral between the two parties makes it impossible to ascertain the accurate amount owed or to whom I should direct my payments. This entire ordeal has been characterized by a profound lack of communication, questionable legal procedures, and contradictory information from all parties involved. I urgently seek clarification and resolution for these multifaceted issues. It is my understanding that they are attempting to collect on an alleged outstanding debt, purportedly on behalf of XXXX XXXXXX/XX/XXXXXXXX. My primary reservation pertains to the legitimate legal standing and authorization of Glasser and Glasser to act as a primary creditor in this matter. Furthermore, the debt in question appears to be of considerable age, which raises specific questions concerning the applicable statutes of limitations and the ethical parameters of its continued pursuit

Company response to consumer: Closed with explanation