Consumer complaint received 2025-10-29 00:00:00
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: Pressler & Pressler, LLP
State: NJ

Complaint narrative:
I am filing a complaint against Pressler , Felt & Warshaw , LLP, a debt collection law firm, for unfair and improper collection practices. 
I was never properly served with the original court papers about this debt. I did not receive any certified mail or personal delivery before the firm began taking action against me. In fact, I did not receive any information about this account until after my bank account was levied. That was the first time I became aware that a case or collection effort even existed. 
After my account was levied, Pressler, Felt & Warshaw provided paperwork that was incomplete and unclear. The documents only showed one payment that I recognized and did not include any information about when the original credit card account was opened or other key details about the debt. 
Later, after I paid off the monthly payemtnes with the courts starting XX/XX/year> for the XXXX of every month and the final payment was sent XX/XX/year> total of {$1000.00} and believed the matter was resolved. The firm sent me a certified letter demanding additional money for interest. This was the first certified letter I ever received from them, and it arrived after the debt had already been paid off. 
I believe this conduct is unfair, deceptive, and abusive. It is wrong for a company to obtain a levy or demand more money after full paymentespecially when the consumer was never properly notified, the documentation was incomplete, and the account information was unclear. 
I respectfully request that the CFPB : Investigate the actions of Pressler , Felt & Warshaw , LLP. 
Require them to provide full documentation of the alleged debt, including the accounts origin date and a clear record of all payments and interest calculations. 
Confirm that my account is considered paid in full and that no further collection or credit reporting occurs. 
Review their practices regarding improper service, unclear documentation, and post-payment interest demands. 
I can provide copies of : Proof of account being returned on XX/XX/year> around XXXX am after a fax was sent to the courts from the firm. The secretary of the courts then set up a payment plan for {$100.00} a month I asked for a updated balance in XXXX and sent final money order XX/XX/year> for the amount of {$100.00}. 
The certified letter I received after payment plan was completed. Although the original court notice was not sent certified prior to my account being levied on XXXX, the document was received XX/XX/year> The paperwork sent after my account was levied. 

Any related bank or court documents ( both savings and checking account were levied total of {$750.00} ) Although my bank account was levied on XX/XX/year>, and the funds were returned on XX/XX/year>, this incident caused me significant stress and serious inconveniences that continue to affect me to this day. A few days after my account was restored, the firm initiated a wellness check at my workplace where they knew I would be. Law enforcement officers arrived and stated they had been told by the firm that I had made suicidal statements via email over the weekend. which was completely false. I had not communicated with the firm at all after my account was returned that morning. Although I was upset and fighting to get my account back on XX/XX/year> I did not need a wellness check conducted at work 4 days later. This incident was deeply distressing, humiliating, and entirely unwarranted, as it caused public embarrassment and emotional harm based on inaccurate information provided by the firm. There was no need of any wellness check after my account was returned four days prior. 

I was also told by the firm on a recorded line that the only way I would get my account back was only if I had an eviction notice or proof that I had XXXXXXXX XXXX in my account. Which I found to be very misleading, but I have also never had anything like this happen to me before. 

Thank you for reviewing this matter and for helping protect consumers from unfair practices.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation