Consumer complaint received 2025-04-16 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: WELLS FARGO & COMPANY
State: WA

Complaint narrative:
b'On XXXX XXXX XXXX I submitted a Qualified Written Request (QWR) to Wells Fargo Bank, N.A. regarding my XXXX XXXX  XXXX original balance $XXXX; unpaid principal XXXX  at the time). This correspondence was sent via certified mail with return receipt XXXX XXXX XXXX XXXX XXXX XXXX clearly initiating a formal administrative process under RESPA. The XXXX requested full loan-level accounting, payment history, wire/funding documentation, and disclosure of any securitization, third-party credits, or offsets.\n\nThe only earnest response came in the form of a XXXX XXXX XXXX packetreceived via overnight mailacknowledging XXXX XXXX ownership, identifying Pool XXXX, and including unendorsed copies of the deed and note, as well as a basic customer account activity statement. However, it dismissed the request as too broad and failed to provide any of the key records requested, including funding documentation, an endorsed note, or confirmation of any offsets. It also disclosedfor the first timea XXXX  non-cash balance adjustment posted on XXXX XXXX XXXX, the same date the XXXX XXXX was recorded, suggesting potential monetization or pledge not disclosed at origination.\n\nI submitted a second, more specific XXXX on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which reiterated and itemized demands for:\n\nFunding and wire confirmation (noting discrepancy between XXXX XXXX  loan execution and XXXX XXXX  new loan setup entry)\n\nThe PSA (Pooling and Servicing Agreement) governing Pool XXXX\n\nComplete accounting records showing all payments, credits, and third-party offsets\n\nProof of lawful assignment and authorization to collect\n\nInstead of providing a proper response by the Wells Fargo-determined XXXX XXXX  deadline, Wells Fargo sent a second letter also dated XXXX XXXXeceived by regular mail with no signature confirmationseemingly intended to reset the response window. Then, on XXXX XXXX they left a voicemail indicating a new resolution target of XXXX XXXX with no explanation and no correspondence mailed by that date. The final letter dated XXXX XXXX again sent untracked and received on XXXX XXXX, simply repeated the original XXXX XXXX content. None of these responses were delivered with return receipt, tracking, or certificationunlike my own certified XXXX. This pattern reflects continued stalling, evasive communication, and refusal to engage with the administrative process in good faith.\n\nTo date, Wells Fargos conduct has resulted in XXXX in statutory damages under RESPA for failure to respond meaningfully to two certified XXXX Repeated voicemail delays (XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX further obstructed the process and undermined lawful disclosure rights.\n\nAs of XXXX XXXX XXXX, my unpaid principal balance is XXXX reduced only through continued paymentsincluding XXXX  made on that datepaid under protest and solely to avoid default. While my income has remained stable, increased cost-of-living expenses have made these payments unsustainable. Without access to the requested documentation, I cannot determine whether the alleged balance is lawfully owed or has already been offset.\n\nIn parallel with this dispute, I submitted IRS Form 1099-OID on XXXX XXXX XXXX  reporting XXXX  in original issue discount, reflecting what appears to be monetization of the note. I am in possession of a version of the note endorsed Without Recourse, Pay to the Order of Wells Fargo, directly contradicting the unendorsed copy provided in Wells Fargos response. This discrepancy, along with their refusal to produce funding records or the PSA, raises serious concerns about assignment concealment, book-entry issuance, and whether the obligation has already been extinguished through securitization, investor credits, or other Federal Reserve mechanisms.\n\nI am actively preparing litigationif necessary, as a pro se plaintiffto compel discovery, including complete funding and issuance records, PSA documentation, custodial chain-of-title, and secondary market transactions related to this loan and note. These efforts are supported by certified correspondence, unrebutted demands, and a clear administrative record of Wells Fargos RESPA violations. Additional IRS claimsincluding 1099-A filingsare anticipated based on the outcome of that discovery and the financial records withheld to date.'

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation