Consumer complaint received 2024-10-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I am writing to formally dispute the removal of my credit history with XXXX XXXX and the inaccurate classification of a {$6.00} balance as fraud on my credit report. After contacting XXXX, I was informed that the removal of my account from my credit report was based on Experians reporting that the {$6.00} balance was fraudulent. However, I wish to clarify that this transaction was not fraudulent and should not have been reported as such. 

Background of the Dispute : Experians Misclassification of Fraud : On [ insert date ], I filed a dispute through Experian regarding a {$6.00} balance on my XXXX XXXX XXXX This dispute was intended to challenge the accuracy of the amount but not to claim it as fraudulent. However, Experian incorrectly classified this dispute as fraud, which has led to the complete removal of my XXXX account from my credit history. 

XXXX  Response : After contacting XXXXXXXX XXXX XXXX XXXXXXXX, I was informed that XXXX  requires a letter from Experian stating that the {$6.00} balance was not a fraudulent transaction in order to restore my credit history. XXXX has expressed that they can not reinstate the account until this matter is resolved. 

Legal Basis for My Dispute : Under federal law, specifically the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., both consumer reporting agencies like Experian and creditors like XXXX have the obligation to ensure the accuracy of the information provided on credit reports. Pursuant to 15 U.S.C. 1681i ( a ) ( 5 ) ( B ), when information is disputed and later found to be accurate or inaccurate for reasons other than fraud, the appropriate correction must be made, and the reporting agency must notify the creditor of any changes. In this case, the failure to correct this error has caused significant damage to my credit profile. 

Furthermore, under Texas state law, particularly the XXXX XXXX XXXX, XXXX  XXXX, and XXXX  XXXX, any consumer reporting agency or financial institution operating in Texas is required to ensure accurate information is reported and to provide prompt correction when errors are discovered. XXXX  refusal to restore my credit history without a letter from Experian violates their duty to report accurate credit information. 

Requested Resolution : Experian : I request that you promptly issue a letter to XXXX XXXX XXXX indicating that the {$6.00} balance was not fraudulent and that the previous dispute was solely about the accuracy of the balance. This letter should also state that the XXXX XXXX account was erroneously removed due to this misclassification. 

XXXX XXXX : Upon receipt of this letter from Experian, I request that you immediately reinstate my credit history with XXXX, reflecting my full and accurate account activity. 

This situation has caused significant harm to my credit profile, and I expect prompt resolution in accordance with the applicable federal and state laws. If this matter is not resolved promptly, I will have no choice but to seek legal remedies to address the damage caused by this misreporting.

Please respond to this dispute in writing within 30 days, as required by the FCRA and Texas state law, with confirmation that the issue has been resolved.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation