Consumer complaint received 2024-05-21 00:00:00
Product: Money transfer, virtual currency, or money service — Foreign currency exchange
Issue: Fraud or scam — 
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: IL

Complaint narrative:
On [ XX/XX/2024 ], I, [ XXXX XXXX XXXX XXXX XXXX ], initiated an international wire transfer from my Bank of America account ( account number : XXXX ) in the United States to a recipient in XXXX ( XXXX Account registered also in my name ). The transaction was denominated in XXXX XXXX. During the process, Bank of America did not inform me that the transaction would be intermediated by a third-party institution. 

After initiating the transfer, I was contacted by a representative from a company called XXXX. The representative informed me that XXXX was intermediating the transaction and requested that I register an account with them to facilitate the transfer of funds to XXXX, the recipient 's bank in XXXX. However, I felt uncomfortable with this additional requirement and declined to register an account with XXXX. Instead, I promptly requested that they cancel the transaction. 

Following my cancellation request, Bank of America registered a formal investigation case identified by the number XXXX. I called XXXX, and they informed me that the funds had been returned to Bank of America, providing me with the evidence of REF XXXX XXXX. 

On [ XXXX ], I visited my local Bank of America branch ( XXXX XXXX XXXX ) to inquire about the status of my refund. I was informed that Bank of America had attempted to contact XXXX three times prior to my visit, but they received no response. 

The bank provided me with the following confirmation details : " Confirmation # : XXXX Amount : {$3500.00} ( XXXX BRL ) To : XXXX XXXX XXXX XXXX Fee : XXXX Rate : XXXX USD = XXXX BRL Send on Date : XX/XX/2024 Service : International Wire Transfer '' It has now been more than three weeks since I made the cancellation request, and despite XXXX 's assurances that the funds would be returned to my Bank of America account, I have not received any confirmation of the refund or seen the funds reflected in my account balance. 

I am particularly concerned that Bank of America did not disclose the involvement of a third-party institution at the time of the transaction. This lack of transparency has caused confusion and uncertainty regarding the transfer process and the status of my funds. 

I am filing this complaint to request assistance in resolving this issue and ensuring that my funds are properly returned to my Bank of America account. My Bank of America account number is XXXX, and my Social Security Number ( SSN ) is XXXX. I have maintained detailed records of all transactions and communications related to this transfer, including the confirmation details provided above, and I am willing to provide this documentation as necessary. 

I believe that the actions of XXXX and the lack of clarity and transparency from both XXXX and Bank of America have caused undue stress and financial uncertainty. I am seeking a swift resolution to this matter and assurances that my funds will be returned promptly. 

Thank you for your attention to this complaint. I look forward to your assistance in resolving this issue. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief