Consumer complaint received 2024-06-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: TX

Complaint narrative:
I would like to bring to your attention that I never received any formal notification regarding the closure of this account from Bank of America. The absence of a closure notice has left me without crucial information regarding the status of the account and without the opportunity to address any issues that might have led to its closure. This lack of communication has directly contributed to the confusion and misreporting of the charge-off dates, as the account was reportedly closed without my knowledge. The reporting of charge-offs on an account that I was not informed was closed is highly concerning and misleading. 

In XX/XX/year>, I discovered a charge-off from Bank of America on my credit report for an account with an outstanding balance of {$4200.00}. This debt appeared unfamiliar, and I had no prior knowledge or records of this account. 

The continued presence of this charge-off from XXXX through XX/XX/year> has prompted me to seek rectification due to its inaccurate reporting. 

Actions Taken by Me : XX/XX/year> : Initially, upon noticing the charge-off, I meticulously reviewed all related financial documents and found no evidence of the debt in question. I had neither entered into any agreement that would justify this charge-off nor received any communication from Bank of America XXXX this matter. 

XX/XX/year> : I contacted Bank XXXX XXXX customer service to clarify the origin of this debt and to request its immediate investigation. I was assured of a follow-up which never materialized. 

XX/XX/year> : A formal dispute letter was sent to Bank of America requesting comprehensive documentation that could validate the debt, including any contract or transaction records. 

Actions Taken by the Company : XX/XX/year> : Bank of America acknowledged receipt of my query but failed to provide any substantive response or documentation that could affirm the existence or validity of the purported debt. 

No subsequent communications or resolutions were provided by Bank of America despite multiple follow-ups on my end. 

As of XX/XX/year>, this unverified charge-off continues to be reported on my credit report, negatively impacting my credit rating and financial reputation. The lack of responsiveness and failure to validate this debt compels me to challenge its accuracy with your agency, as no evidence has been presented to me to substantiate this charge-off. 

Additionally, it is important to note that the account in question was officially closed prior to the reported charge-off dates. Despite the account 's closure, charge-offs were erroneously reported from XX/XX/year> through XX/XX/year>. This inaccurate reporting of post-closure charge-offs is incorrect and misleading, reflecting debts that could not have legitimately accrued after the account had been closed.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation