Consumer complaint received 2025-07-31 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: CITIBANK, N.A.
State: DE

Complaint narrative:
taking from a review that i left on XXXX explains everything. 

I have been doing research for a new TV and they happen to have it in stock. I stopped in to look at it and it was even better looking in person than online so I asked to have it put in my business name using my XXXX so he left me at the register XXXX times to ask how to do it. So after XXXX minutes he asked for my ID and then asked for my social security number and I reminded him that this was going under my business XXXX so I gave him this info. He proceeded to ask if he could call the bank for verification and I said yes. He put the phone on speaker and a Citi bank rep answered and asked if he was a best buy employee and how he verified my info and he said my id. She asked to speak to me and XXXX of her questions was for my social security number and I explained to her that I was doing this using my XXXX and then she asked for my address so I gave it to her so I asked what did my address have to do with my business and she said that we do not do business accounts and I said why nobody say that after waiting XXXX minutes now and she asked if I would like to continue and I said no so I asked the store employee to speak to the XXXX and I explained that they should have told me they do not do business accounts instead of waisting my time. She was very rude and condescending saying what would you like me to do and that she was not going to say anything to the employee in front of me and I said that I was not expecting her to but I needed her name and the store number with. Corporates phone number so that I could make a complaint. Well she gave me a customer support number that gave nothing to do with XXXX. I live less than XXXX miles from that location and before I got home a notification popped up on my phone from Equifax saying that my credit was run from Citi bank/Best Buy. I am mad because I never gave them my social security number and they can't answer me how they got my info because I never gave it to them and they are passing the buck saying it was Citi bank and Citi is saying it's best buy so now I have a inquire on my credit report that is going to be on there for XXXX years messing up my XXXX XXXX XXXX and all I asked from them is to remove it and finally I had to use AI to find the real corporate information and email address so I could complain and I got a phone call back the next day on a Saturday that I missed and then received an email from them so I called back and we discussed what happened so I gave her the exact date and time so she can go and listen to the phone conversation and see that I never gave my social. She researched and said she could not find any thing on me from my name, social, phone number and I said that I had a Best Buy account over XXXX  years ago and she said that she can not even find that information. She said that she has a direct line to Citi banks fraud department to see about getting this removed and that I would hear back in about XXXX  days. I'm waiting to hear back from them. If this has happened to anybody else please reach out or leave a comment because I Googled this and they have been in trouble in the past for doing this same thing before.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief