Consumer complaint received 2026-06-24 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: GA

Complaint narrative:
Starting on XX/XX/year> at XXXX AM I spoke with an Syncchrony Bank representative concerning XXXX XXXX XXXX, I stated that because XXXX XXXX XXXX is giving me the run round concerning a claim/claim # XXXX I've decided to cancel the policy/policy # XXXX, I stated to the representative I have emailed XXXX XXXX XXXX requesting that I no longer want the policy and it is to be canceled, but XXXX XXXX XXXX had not responded back, so at my request I told the representative that I don't want XXXX XXXX XXXX to have any further ability to continue initiating any further reoccurring charges on the account and or to my Sams Club Plus XXXX Credit Card, he stated that they can't honor my request to do so because, according to him I have I contract agreement with XXXX XXXX XXXX, at this point I realize by my request not being honored but denied, the Fair Credit Billing Act was being violated, which clearly states : Financial Institutions are required to honor a consumers request to cancel recurring payments and or charges, also on XXXX XXXX at and or around XXXX I made an attempt to include material elements and audio and screenshot of information to support my dispute claim with Synchrony Bank, but their browser feature won, t allow me to do so it only issues error messages and in the past when I've asked for assistance concerning this issue no Synchrony Bank representative is able to assist me concerning this matter, the dispute is against XXXX XXXX XXXX denying my {$67.00} refund , the amount is suppose to be refunded to me because that even after the cancelation was request after 30 days according to their own policy the customer and or policy holder is still entitled to athe refund, also a claim was filed but their claims department claimed that they required my pet cat XXXX XXXX medical history and that XXXX XXXX XXXX inside XXXX XXXX never responded back to them, the XXXX XXXX XXXX representative stated that they never received any document request from XXXX XXXX XXXX by neither phone call or Email also on the date I filed the claim all contact information listed on the requested documents associated with my XXXX XXXX XXXXXXXX XXXX were uploaded to XXXX XXXX XXXX threw the upload feature in their mobile app, I also notified XXXX XXXX XXXX that I wanted the claim # XXXX closed, policy # XXXX Closed and I deleted and did not expect their {$25.00} Sam Gift Card, even after I emailed XXXXXXXX XXXX XXXX they still made an attempt to retrieve a {$740.00} charge to my XXXX XXXXXXXX XXXX XXXX card which was declined , these details are being included in my updated complaint against Synchrony Bank because of ongoing discrepancies that appear to show them in some form of association with XXXX XXXX XXXX whom is promoted the Sam Club Members and Synchrony Bank is associated with Sams itself , again even thow I've cancelled my policy with XXXX XXXX XXXX their still making attempts the initiate reoccurring payments, proof of this is included in an email dated after XXXXXXXX XXXX XXXX cancelation date.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief