Consumer complaint received 2025-03-14 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: TN

Complaint narrative:
I had filed a complaint against Chase bank and the business practices they had- they had claimed that under a new federal regulation that my account seemed suspicious and closed my account on XX/XX/XXXXXXXX XXXX XXXX. I still have not been notified that my account had been closed and today is XX/XX/XXXX, I found out my account was closed when I went to use my new debit card that arrived the day before on a account that was closed for 4 days and I had used my XXXX card the day before that today is again XX/XX/XXXX and my account is not closed and in fact as a punishment for reporting them they have frozen my account, denied my request for my money in my account ( XXXX ) times on the phone and once in person at the branch off XXXX XXXX in XXXX on the XXXX. They told me and I quote your account will stay frozen until the end of XXXX and then your balance check if any is left will be mailed out 45 days after that. I called XXXX XXXX XXXX back for now a XXXX time and have been assured by multiple people that she will call back when she comes back from her day off but like I said this was my XXXX attempt. Ive attempted to open a checking account with XXXX other banks but for some reason I get denied after XXXX  connects to Chase and then I get a denial email from that company so now Chase is stopping me from getting to another bank. Now thats just the tip because my bigger issue is now Im in default of payment arrangements made with my water company, electric company, cell phone provider and internet provider so my power, water, cell phone and internet have all been disconnected and Im having to write this email from my cousins phone before I go back to a house with nothing working because last month ( XXXX ) Chase locked my account twice on Friday at XXXX preventing my utilities to be deducted and so a payment arrangement was made but now broken because of the shear petty vindictiveness they have shown. Now to just make it even better XXXX a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX and I had to explain to my professors yesterday what might happen if I cant get to my funds and now Ive been warned that if I miss tomorrows ( Friday ) online test that Ill be placed XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX. So in reply to the previous complaint that the person was so kind to respond with that XXXX XXXX XXXX XXXX XXXX trying to launder digital debit cards since my account had been hacked by online charges every single month that I didnt authorize. They punished me and laughed about it when I had {$750.00} scammed from my account that XXXX said they would approve and the fdic stated that yes Chase needs to give it back and they refused and lfroze my accounts causing me to go into negative balances with my family who had to cover it or my utilities to now theres no way I can pay back all the late fees of {$75.00} to most places, and now yet again Chase has made a statement that they havent followed through with so see attached is a photo of my Chase account still open and showing a balance of {$330.00}. And Chase is holding my money after refusing to release it for an additional 20 days and then 45 days after that. Im asking that Chase not only make a public apology on the front of their main website page for how bad they have treated me, scolded me, lied to me and to your agency, Im requesting that they pay every single late fee to every company Im behind on now because of them to include my mortgage company ( which thank XXXX is not Chase ) and my {$750.00} stolen from me via a scam which Chase owns XXXX so XXXX said yes and Chase has gotten so many complaints from this happening, Im requesting that they stop all attempts to prevent me from banking somewhere else.Now Im not the lets go to court type and I would never attempt to go up against Chase bank because lets face it we know they would put motions and extensions for years to drag it out but I have no loyalties to Chase after the way they have behaved and have no issues taking this up with the national media since I still hold a unrestricted press pass if they continue this nonsense and bullying of their clients

Company response to consumer: Closed with explanation