Consumer complaint received 2025-05-29 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: EdFinancial Services
State: LA

Complaint narrative:
To Whom It May Concern, I am writing to formally express my deep frustration and serious concern regarding EdFinancials ongoing mismanagement of my XXXX XXXX XXXX, despite multiple attempts on my part to resolve the matter through the appropriate channels with complete and verified documentation.

I have received enrollment verification that covers every federal loan I have ever received during both my undergraduate and graduate studies. Additionally, both XXXX XXXX XXXX  and XXXX XXXX XXXX  have confirmed that they submitted my enrollment status to the XXXX XXXX XXXX. However, it appears EdFinancial has never made any attempt to verify this information, which I find not only deeply concerning but also highly suspicious. 

To further underscore the absurdity of this situation : I continue to receive federal student loan disbursements year after year, including as recently as XX/XX/XXXX. Lets be honest ; you can not receive federal student loans unless you are actively enrolled at least half-time. That is the most basic eligibility requirement. The fact that my loans are still being disbursed makes it absolutely clear that I am; and have been legally enrolled and thus fully entitled to deferment. 

Moreover, I recently completed exit counseling, yet I remain enrolled. These facts are not in dispute, and yet EdFinancial continues to act as though they are irrelevant. The failure to properly verify enrollment, in the face of all available evidence, suggests willful negligence or a calculated attempt to force borrowers into repayment in direct contradiction of federal law. 

To make matters worse, I discovered that my online account credentials were changed without my authorization, effectively locking me out of my account. Your password reset process requires an account number, which can not be accessed without logging into the system ; creating a closed loop that seems intentionally designed to obstruct borrowers access and increase the likelihood of default. 

It is also worth noting that EdFinancial representatives previously expressed dissatisfaction when I declined to enter repayment while pursuing my graduate degree. Let me be clear : EdFinancial does not have the authority to override federally guaranteed deferment provisions. Your coercive tactics are unacceptable and appear predatory. 

I have attached enrollment verification from XXXX XXXX University which covers the following : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX I have attached the enrollment verification from XXXX XXXX University which covers the following : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX I am demanding the immediate removal of all erroneous charges and a full correction of my account to reflect my lawful deferment status. If this issue is not resolved within ten ( 10 ) business days, I will escalate the matter to the XXXX XXXX XXXX XXXX, the Consumer Financial Protection Bureau, and will seek legal counsel to explore additional action. 

This is not just poor customer service ; it is unethical and potentially unlawful behavior. I expect a timely and complete resolution. 

Sincerely, XXXX XXXX XXXX

Company response to consumer: Closed with explanation