Consumer complaint received 2024-02-14 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: Chime Financial Inc
State: FL

Complaint narrative:
On XX/XX/2024, I initiated a dispute through the online app for Chime XXXX XXXX XXXX XXXX of which I am a cardholder. The amount in dispute was made in good faith by me the consumer and I followed the Fair Credit Billing Act and Chime 's procedures for my matter to be considered. Chime, whom I at one point held in high esteem, systematically exposed inadequacy, flagrant disregard for federal law, abhorrent customer service and finally provided no solution to their dishonesty and lackluster electronic system procedures. I digress. The amount in dispute totals {$950.00}. The transaction amount put my account into a negative " owing '' balance ( somewhere around XXXX dollars ). I thought this was odd, as I believed that the amount in dispute would be held from a formal debit against me, albeit a reduction in available credit was in order, a collectable debit against my account was instituted instead. I was provided with no recourse other than to wait for the passing of " up to 90 days '' for the dispute to be investigated. Allow me to dive into the even more troubling issues that unfolded. I have both a Checking and a Credit Card account. I have my wages deposited into the Checking which is distinctly separate from the Credit Account. Since the day of the dispute, Chime has collected each and every deposit I have had made into my Checking Account and transferred them without any authorization to the Credit Account to satisfy this negative balance. So the visual of this plays out like this : Money enters Checking, Automatic Transfer to Credit Account, Amount of TransfXXXX is not quite sufficient to cover total amount in the negative, I am left with XXXX balance in Checking account and yet still ( although declining! ) negative balance in Credit Account. 
What did I do about it? I called Chime, 7 times to be exact. I called on the XXXX of XXXX, the XXXX, the XXXX, the XXXX, the XXXX and XXXX. Each time I called I ended up on the phone with first XXXX. A customer service agent whom after I declare my issue promptly transfers me to : XXXX. A supervisor who promising me they will escalate the issue tells me that they can not do anything further that this is an issue the : XXXX. Dispute agent handles whom quite frankly tells me the exact same thing they have on a teleprompter : disputes take 90 days ... so on an so forth. Fearing no resolution to offer, I am promptly transferred back to XXXX. A customer service agent who at this point has completely inverted and jumbled my issue. Akin to the '' telephone game '' my initial question has morphed into a request for a release of Authorization hold on a distinctly separate transaction which I AM NOT DISPUTING and sends me back to : XXXX. A supervisor who begins the call with the complete wrong issue. And so it goes... 
Chime is collecting on a purchase I have in dispute, defiantly ignoring that payment of such amount is not required pending the creditor 's compliance with XXXX. 
Furthermore Chime is also practicing Unfair Trade. When applying all Tests set forth by the Federal Trade Commission Act, I have been victimized on another issue. Chime offers customers a " temporary credit '' for active disputes. This is to say they replace the funds that you have in dispute for your use while they investigate. These are temporary because if you lose the dispute, they will recoup those funds. According to Chime 's website, the email a representative sent me and of course the real world result, Chime does not provided a temporary credit to Credit Accounts, citing Regulation Z as their foothold. Instead they offer a statement credit to be applied on the next billing cycle. 

I rebuke this understanding and explanation. On each and every Credit Builder Card Statement that I receive directly from Chime each and every month the following statement is made on the notice : Error Resolution Procedures In case of errors or questions about your electronic transactions, call XXXX, write to Chime Member Services, XXXX XXXX XXXX, XXXX XXXX, CA XXXX, or email us at XXXX as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. 
We must hear from you no later than 60 days after we sent the XXXX statement on which the problem or error appeared. 
XXXX. Tell us your name and account number ( if any ). 
XXXX. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 
XXXX. Tell us the dollar amount of the suspected error. 
We will investigate your complaint and will correct any error promptly. 
If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. 

According to the statement above, I should have received a credit for the amount in error and have had the use of said funds while Chime completes their investigation. ( WE are well past 10 days ). 
Instead of honoring their practices/statements/commitements and the law, I have been made a fool to them. I have had my accounts placed in the negative and incoming deposits garnished by Chime leaving me completely broke. And the most endearing part is the customer service team that has consistently offered the following assistance : Thanks for Chiming in! That's all I have. Please reach out to me with any questions. Thank you.

Company response to consumer: Closed with explanation