Consumer complaint received 2024-12-17 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO.
State: CA

Complaint narrative:
We opened an account with Chase. we seasoned the account with {$38000.00} of funds ( Closed account with other bank and opened with Chase ). 
On or before XX/XX/XXXX, we deposited a check for {$54000.00} from a company we do business with XXXX XXXX XXXX XXXX XXXX XXXX  in business since XXXX. 
XXXX XXXX we were notified that the Fraud Department froze and closed our account due to the suspicious check By XXXX XXXX XXXX XXXX XXXX and it looked like a personal check. The maker would need to be verified before funds could clear. 
XX/XX/XXXX. XXXX of the account signers went to Chase bank and the bank called Fraud Department, and they called XXXX XXXX XXXX XXXX XXXX XXXX to verify the check maker. And verified the account signer. We were told account would be restored and funds placed back. 
XX/XX/XXXX. No Funds in the account {$0.00} balance. Went to Chase Bank and a call to the Fraud Department made. We were told that the marker needed to be verified and signer on the account. Explained this was done of the XXXX. Chase Fraud dept told us they have no recorded of speaking to the maker or signer on the account. and verification would need to take place to release funds. 
XX/XX/XXXX am. I went back to Chase Bank and the banker called the Fraud Department regarding the missing funds. We were told that the account is closed and a check was mailed to the owner/Authorized party to the account. Check would arrive in 7 -10 days. 
XX/XX/XXXX pm. I went back to Chase Bank to inquire about funds. Was told no check was sent and it was a mistake. Funds are with Chase. I was instructed to call the fraud department at home. At home, I called the Fraud Depart, The Fraud Dept called the maker you re-verified the check and business. I was re- verified as the Authorized account holder. I was told funds would be in the account by XXXX. 
XX/XX/XXXX, No funds in the account Still {$0.00} balance. Went to Chase Bank and banker & manager and upper level banker got involved. The branch filed a Banking complaint with Chase. Call to the Fraud dept occurred and we were told that fund can take up to the XXXX to be placed back into the account. Nothing more Chase could do. 
XXXX XXXX. Complaint Department called me on my phone and said they took the complaint and were working on my behalf. I asked for my original funds to be returned. I was told by the Complaint Dept that they asked Chase to do this and was told NO.. Nothing more they could do but the funds would return by the XXXX. 
XX/XX/XXXX. Still no funds {$0.00} balance. Went to Chase Bank and another called place to the Fraud Dept. Was told by XXXX, on a recorded line that the Fruad Dept had issue with the verification of the maker. was was mailing me a letter stating they need time to verify. I asked for my original {$38000.00} be returned and was told NO. ( Why???? the funds were liquid and seasoned and not in dispute. I was told NO. I was promised by XXXX that he would resolved and return all of the {$92000.00} and change within XXXX hours. 

I do not know why Chase will not just return the liquid cash and it was not in dispute. It has put me and my fellow signer at harm. 3 creditors had payments returned on this account and are demanding me to pay and they will not extend credit in the future, Cash on Delivery only now. All I want is my {$38000.00} that Chase took from me and will not return. They have had my cash for over 16 days and refuse to return. I am ok with holding or even returning the Makers check. The make will gladly pay another way. Please help I have had no money for 17 days now and counting. this is harming me.

Company response to consumer: Closed with explanation