Consumer complaint received 2026-02-25 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: CA

Complaint narrative:
b'Two Days ago, I could not access my funds. XXXX called the bank (citibank) and they said there was a XXXX XXXX hold due to excessive banking activity. XXXXThis morning when I called after I couldnt get into online banking, they said they closed my account due to excessive transfers and I would receive my money in XXXX days. XXXX explained no one called me to verify my transactions. They are all from a XXXX XXXX. nothing crazy about anything. Just instant cash payments to my boyfriend to pay bills and so forth, because my limits were low due to a new account. XXXXThey couldnt find a supervisor, I did send an email to all citibank higher ups. But I need my money. XXXXTo Whom It May Concern,XXXXI am writing regarding the closure of my Citibank account and the notice that my funds will be held for 3060 days.\n\nI was informed the account was closed due to high transfer activity. All transfers were conducted between verified U.S. accounts. I was never contacted to verify any transaction before the account was shut down.XXXXThe transfers consisted of legitimate reimbursements and investment-related transfers associated with launching a youth nonprofit initiative, as well as transfers to XXXX XXXX due to XXXX transaction limits. There has been no fraud claim, no dispute, and no unauthorized activity.\n\nYour decision to withhold my funds without specific written explanation raises serious concerns under federal banking law, including but not limited to:\n\n 12 U.S.C. 4001 et seq. (Expedited Funds Availability Act / Regulation CC, 12 C.F.R. Part 229) Governs availability of deposited funds and disclosure requirements regarding holds.\n 12 U.S.C. 5531 and 5536 (Dodd-Frank Act Prohibition on Unfair, Deceptive, or Abusive Acts or Practices) Prohibits unfair or abusive practices in consumer financial services.\n 12 U.S.C. 1818 (Federal Deposit Insurance Act) Requires banks to operate in a safe and sound manner consistent with regulatory standards.\n 31 U.S.C. 5318 (Bank Secrecy Act / Anti-Money Laundering provisions) While permitting review of suspicious activity, it does not authorize indefinite consumer fund seizure absent lawful justification.\n\nIf this hold is related to a Suspicious Activity Report (SAR), I understand disclosure limitations under 31 U.S.C. 5318(g), however, that does not eliminate Citibanks obligation to provide lawful access to legitimately owned funds once no fraud claim exists.\n\nI am formally demanding:\n\nImmediate release of all funds; OR\n\nTemporary reopening of the account for one business day to allow transfer or withdrawaXXXXFailure to resolve this matter promptly will result in formal complaints filed with the Consumer Financial Protection Bureau (CFPB), the Office of the Comptroller of the Currency (OCC), news outlets, and review by private counsel.XXXX request written response within 24 hoursXXXXSincerely,XXXX XXXXLast 4 of ssn XXXXAddress on Account- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation