Consumer complaint received 2025-11-04 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Getting a loan or lease — Problem with signing the paperwork
Company: CREDIT ACCEPTANCE CORPORATION
State: CA

Complaint narrative:
This complaint is directly related to my prior CFPB Case No. XXXX but includes new evidence, new facts, and legal findings that were not previously presented. 

I am requesting the termination and cancellation of my retail installment contract with Credit Acceptance Corporation due to fraud, coercion, forged signatures, deceptive business practices, and predatory lending. The dealership ( XXXX XXXX XXXX XXXX ) and Credit Acceptance both participated in the execution and enforcement of a fraudulent contract. 

When I purchased my vehicle, I was pressured and coerced by the dealer into signing documents under false pretenses. I was instructed on what to say and rushed through the signing process. Afterward, I discovered that my drivers license signature had been copied and mimicked on multiple electronic documents that I did not personally sign. Credit Acceptances own response admitted that the signatures match my ID which supports my claim that the signature was digitally replicated, not physically signed. 

Additionally, my trade-in vehicle was omitted from the contract, even though I directly questioned this in messages with the dealer shortly after signing. I provided evidence of this to Credit Acceptance, but they ignored it. They continue to place blame solely on the dealership, even though Credit Acceptance is the active lienholder and the entity enforcing this fraudulent contract.

I have made consistent payments since early 2024, yet my principal balance has not decreased in over a year. This raises serious concerns about improper payment application, hidden fees, and inflated interest that were never disclosed. I now understand, after speaking with legal counsel, that the contract structure and terms violate multiple state and federal laws. 

I am not returning my vehicle. I have already provided a trade-in, made a down payment, and paid on this account for over a year. I have also spent significant money on insurance, registration, and repairs. It is unjust and unlawful for Credit Acceptance to continue demanding payment on a fraudulent agreement while ignoring my repeated complaints.

Credit Acceptances proposed resolution offering to let me surrender the car and call the account even is an attempt to quietly close a fraudulent deal without addressing the underlying misconduct. If this contract were legitimate and compliant with all laws, they would never be offering to let me walk away free and clear. Their offer is, in itself, an acknowledgment that they know this contract was not valid or ethically executed. 

Furthermore, this surrender option is not a fair or lawful resolution. It attempts to strip me of the very evidence tied to the fraud the vehicle itself while avoiding accountability for the falsified contract, misapplied payments, and failure to disclose my trade-in. 
Laws and Regulations Violated 1. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq. Failure to clearly disclose finance charges, interest rates, and proper application of payments.

2. Regulation Z ( 12 C.F.R. 1026 ) Inaccurate and misleading credit disclosures.

3. Electronic Signatures in Global and National Commerce Act ( E-SIGN Act ), 15 U.S.C. 7001 Forging or copying my electronic signature without consent.

4. California Civil Code 1689 ( b ) ( 1 ) Right to rescind a contract obtained through fraud.

5. California Penal Code 470 Forgery and falsification of signatures on a leg
al contract.

6. California Civil Code 17091710 Deceit and intentional misrepresentation in a consumer transaction.

7. Unfair and Deceptive Acts or Practices ( UDAP ) under 15 U.S.C. 45 ( a ) Deceptive and coercive sales practices resulting in financial harm.

8. Uniform Commercial Code ( UCC 2-721 ) Right to rescind and retain goods in cases of fraud.

9. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( b ) Continuing to report inaccurate and disputed information to credit bureaus despite notice of error. 



I have attached a detailed written statement titled Formal Response and Demand for Contract Termination XXXX XXXX that includes supporting evidence and documentation. 

I am requesting that the CFPB : Open a new investigation into Credit Acceptances role in this fraudulent transaction ; Require Credit Acceptance to terminate the retail installment contract under fraud and misrepresentation ; Release me from all financial obligations related to this account ; Allow me to retain the vehicle as compensation for the financial losses I have suffered ; and Require immediate deletion of this account from my credit reports.

Credit Acceptance is attempting to frame this as a payment issue, when in reality this is a case of fraud, forgery, and willful negligence by both the lender and the dealership. I am the injured party in this matter, not a delinquent borrower.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation