Consumer complaint received 2025-05-04 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: Experian Information Solutions Inc.
State: NY

Complaint narrative:
XXXX XXXX XXXX XXXXXXXX - Timing of payments ( a ) Time to make payments Acreditor ( XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX : XXXX : subchapter : I : XXXX : D : XXXX ) XXXX not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless XXXX ( XXXX  : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX : XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) has adopted reasonable procedures designed to ensure that each periodic statement including the information required bysection XXXX XXXX b ) of this title ( XXXX XXXX XXXXXXXX ) is mailed or delivered to the consumer not later than XXXX  days before the payment due date. 
XXXX XXXX XXXX ( b ) ( b ) Accuracy of report Whenever XXXX reporting agency ( https : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX : XXXX : XXXX XXXX XXXX XXXX XXXXXXXX ) prepares XXXX report ( XXXX XXXX  XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX : XXXXXXXX XXXX XXXX XXXX XXXX XXXX  XXXX ) it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates XXXX 

I requested the information that you must have or possess by law in order for you to report a payment as late. 
This is being request pursuant rule XXXX. 
In other words, to properly report information as verified, the furnisher must have sufficient evidence to support the conclusion that the information was true, and in doing this the conditions required by XXXX XXXX XXXX must be met. 
You failed to provide the required requested information, you failed to proceed in accordance with the requires for a creditor to treat a payment as late and the evidence that must be sent to you to prove that this transaction was late. 
It has been over XXXX  days and you have not properly verify the information. 
Id. at XXXX ; see also XXXX XXXX XXXX ( XXXX XXXX. XXXX ) ( defining verify as [ t ] o prove to be true ; to confirm or establish the truth or truthfulness of ; to authenticate ). 
XXXX XXXXXXXX XXXX XXXXXXXX - Procedure in case of disputed accuracy ( a ) Reinvestigations of disputed information ( XXXX ) Reinvestigation required ( A ) In general Subject to subsection ( f ) and except as provided in subsection ( g ), if the completeness or accuracy of any item of information contained in aconsumer ( XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) sfile ( XXXX XXXX XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) at XXXX reporting agency ( XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) is disputed by XXXX ( XXXX XXXX XXXX XXXXXXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) and theconsumer ( XXXX XXXX XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) notifies the agency directly, or indirectly through XXXX, ( XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) of such dispute, the agency shall, free of charge, conduct a reasonable XXXX to determine whether the disputed information is inaccurate andrecord XXXX XXXX XXXX XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) the current status of the disputed information, XXXX delete the item from XXXX ( XXXX : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) in accordance with paragraph ( XXXX ), before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from XXXX XXXX XXXX  : XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) XXXX. ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Importantly, a furnishers inability to conclusively determine that the disputed information is inaccurate does not mean that the furnisher is permitted to report back to the consumer reporting agency that its investigation verified the accuracy of that information. Instead, if the evidence available to the furnisher is insufficient to establish the truth or falsity of the disputed information, then, under the statutory framework, the furnisher must report that its investigation concluded that the disputed information can not be verified. 


XXXX, XXXX XXXX at XXXX. So, for example, if a furnisher is unable to verify that a consumer missed a payment, then it may be appropriate for the furnisher to delete any mentions of the missed payment while continuing to report other information about the account. 

I am requesting pursuant XXXX XXXX XXXX ( XXXX ) Notice of results of reinvestigation ( B ) Contents ( XXXX ) a notice that, if requested by the consumer ( XXXX XXXX XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ), a description of the procedure used to determine the accuracy and completeness of the information shall be provided to the consumer ( XXXX XXXX XXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) by the agency, including the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher. 


when disputed information can not be verified is to delete that information. In particular, Section XXXX i outlines consumer reporting agencies responsibilities in responding to consumers disputes and, like Section XXXX ( b ), provides that when a disputed item of the information is found to be inaccurate or incomplete or can not be verified, the consumer reporting agency must delete or modify it as appropriate, based on the results of the reinvestigation. XXXX XXXX. XXXX i ( a ) ( XXXX ) ( A ). Section XXXX i goes on to provide that, [ f ] ollowing any deletion of information which is found to be inaccurate or whose accuracy can no longer be verified, the consumer reporting agency must in some circumstances notify certain people who previously received a report with the now-deleted information. That provision thus contemplates that when information can no longer be verified, the proper response is to delet [ XXXX ] it. 
XXXX XXXX, XXXX XXXX at XXXX Delete the information you are Reporting as Late from account : bank discove account # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation