Consumer complaint received 2025-09-07 00:00:00
Product: Mortgage — Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage — Changes in loan terms during the application process
Company: WELLS FARGO & COMPANY
State: KY

Complaint narrative:
My husband XXXX XXXX and I XXXX XXXX got married in XXXX, XXXX on XX/XX/XXXX. I arrive to XXXX with my daughter in XX/XX/XXXX. After living together, we have XXXX kids together. On XX/XX/XXXX he filed for a divorce. He told me that he is going to give me and the kids a house, a car and a child support if I do not hire a lawyer and he will not hire a lawyer too. When I got an envelope in my mail, I opened it and saw that he already had a lawyer. Then I started to look for a lawyer because he said that he changed his mind and I am not having any equity in business, and the house on XXXX XXXX XXXX XXXX. I can only get equity from the house in Michigan and the house where I live with kids in XXXX when we sell them. Total amount he suggested me was {$70000.00} from XXXX houses but XXXX from business and the XXXX XXXX XXXX XXXX. I hired a lawyer. We hired a CPA to evaluate the business. My lawyer asked me what other properties he/we bought or sold. She told me to check the deed room. I went to the XXXX XXXX and XXXX XXXX deed rooms in XXXX. In XXXX XXXX deed room a lady printed me all deeds and mortgages with his and my name. I did not know that information is public to anyone in XXXX. This is very private information in my country. Before I went to the deed room I knew only about the house on XXXX XXXX XXXX XXXX in XXXX, house in Michigan, and the house in Prospect. The deed room lady printed the following documents and also gave me a website to check for future reference : XXXX. XXXX XXXX XXXX XXXX Mortgage Wells Fargo Bank ( {$180000.00} ) dated XX/XX/XXXX, signed as Unmarried. We are married since XX/XX/XXXX. 
XXXX. XXXX XXXX XXXX XXXX Mortgage XXXX Bank ( {$95000.00} ) dated XX/XX/XXXX, signed as Unmarried, and NOT MY SIGNATURE. We are married since XX/XX/XXXX. 

Report to the Banks : XXXX. XXXX XX/XX/XXXX, XXXX AM- Called to XXXX XXXX and reported about misrepresenting marital status. They took a note. I talked with XXXX. She said to call Wells Fargo too and let them know. 
XXXX. XXXX XXXX, XXXX, XXXX AM- Called to Wells Fargo XXXX talked with XXXX. She sent me to the mortgage department. XXXX answered at the mortgage department and told me I need to talk with the fraud department. She sent me to the fraud department. At XXXX XXXX answered, and he told me that I need to talk with the mortgage department. He gave me the number XXXX. At XXXX XXXX. She said there is nothing we can do. I took an address where I can send all the proofs. 
XXXX XXXX Wells Fargo XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, IA XXXX Write my name, XXXX, and the owner of the loan and explain what I am reporting. 

XXXX. XXXX XX/XX/XXXX at XXXX AM Called XXXX Bank XXXX XXXX XXXX at XXXX. XXXX answered. She sent me to the mortgage department. XXXX answered. She took the information. She transferred me to the XXXX XXXX XXXX department. XXXX answered. She sent me to the fraud department. At XXXX at XXXX answered. He sent me to another fraud department. She sent me to the mortgage department again. XXXX they told me to call this number. Also, they gave me the number XXXX work for XXXX XXXX XXXX Bank. She is the XXXX who prepared the mortgage document. I left her a message on voice mail and LinkedIn profile. 
I called XXXX and got a call back. She gave me the phone number XXXX Mortgage fraud department. They replied at XXXX pm and again will direct me to another department. I called XXXX at XXXX pm. They sent me to another line. Total I was more than XXXX hours on a phone, and nobody wanted or know how to take a forgery complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation