Consumer complaint received 2025-04-07 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: FIRST CITIZENS BANCSHARES, INC.
State: SC

Complaint narrative:
I am writing to formally lodge a serious and urgent complaint regarding the improper handling of a levy on my checking account by XXXX XXXXXXXX XXXX This situation has caused significant financial distress and reflects a breach of standard legal procedure under IRS regulations. 

Timeline of Events : XX/XX/XXXX ( Friday ) : My checking account was levied in the amount of {$6400.00}. 
XX/XX/XXXX ( Monday ) : I contacted the Wisconsin Department of Revenue XXXX XXXX  XXXX ) to dispute the levy and began the process of requesting a levy release. On the same day, I contacted XXXX XXXXXXXX XXXX  to inform them of this. A supervisor informed me that my funds had already been released to the WI XXXX that day, XX/XX/XXXX. 
XX/XX/XXXX : I received a letter from XXXX XXXXXXXX XXXX dated XX/XX/XXXX, informing me of the levy. However : My account was frozen on XX/XX/XXXX. 
The letter was dated XX/XX/XXXX, postmarked XX/XX/XXXX, and delivered XX/XX/XXXX. 
Despite WI DORs stated due date of XX/XX/XXXX, which provides more than the federally mandated XXXX calendar days, the bank prematurely released my funds in clear violation of IRS Code 6332 ( c ), which mandates a XXXX holding period before honoring a levy to allow the taxpayer time to respond. 

Actions Taken : On XX/XX/XXXX, I mailed formal letters to : The bank 's Chief Legal Counsel The CEO Members of the executive leadership team Local branch managers In this letter, I requested : A detailed explanation for why the 21-day holding period was not observed.

A written outline of the banks levy handling procedures.

An immediate return of the levied funds due to premature processing.

A copy of all internal communications and documentation regarding the handling of this levy. 

To date, I have received no response from the bank regarding these requests. 

XXXX XXXXXXXX Intervention : On XX/XX/XXXX, XXXX XXXXXXXX agreed to release {$3900.00} back to me, reducing the amount to be remitted to {$2500.00}. 
XXXX XXXXXXXX faxed the revised levy order to XXXX XXXX Bank, at their request. 

Despite my continued follow-up : A supervisor on XX/XX/XXXX, stated no fax had been received. 
On XX/XX/XXXX, another supervisor provided me with the direct fax number to the levy department ( XXXX XXXX XXXX XXXXXXXX confirmed the fax was successfully sent to this updated number. 

As of today, XX/XX/XXXX, XXXX XXXXXXXX XXXX  continues to state that the revised levy has not been received, with no confirmation, no updates, and no resolution. 

Ongoing Concerns : I have called daily, and each time I speak to a customer service representative who relays messages to the levy department. I have not been permitted to speak directly with the levy team. Every interaction yields conflicting information, and representatives consistently misunderstand the core details of this issue. My account remains in negative status, and I am under increasing financial pressure due to the mishandling of my funds.

Immediate Requests : Confirmation in writing whether the revised levy from XXXX XXXX has been received and processed.

Immediate refund of improperly released funds in the amount of {$3900.00}. 
A formal written response to my XX/XX/XXXX letter and a detailed breakdown of the banks compliance procedures for IRS levies. 
A copy of all internal communications, actions, and timelines related to this levy. 

Final Note : XXXX XXXXXXXX XXXX promotes the following core value : Forever Stable : Taking care of customersyear in, year outis n't just our track record. It's our promise. 

Based on my experience, this statement does not align with the service I have received. I urge XXXX XXXXXXXX XXXX to review this matter at the highest level of urgency and provide me with a resolution without further delay.

Company response to consumer: Closed with explanation