Consumer complaint received 2026-04-28 00:00:00
Product: Student loan — Private student loan
Issue: Struggling to repay your loan — Can't get other flexible options for repaying your loan
Company: MOHELA
State: PA

Complaint narrative:
b'Loan#: XXXX XXXX XXXX XXXX\nAcct#: XXXX\nAttorney General complaint#: XXXX\n\nGood Evening\nI am a co-signer on one of my daughters private student loans was with XXXX and has been sold to Mohela. I have had several loans with XXXX.\n\nThe loan i am currently a co signer that originated with XXXX and has been transferred/sold to Mohela over the course of the loan while in repayment I have claimed bankruptcy and was blocked or told by XXXX I could not make interest payments. (I was un-educated at the time) while extreme interest has accrued. \n\nI have since became disabled and have attempted for years w/Mohela to obtain a disability discharge and was told it was only for Veterans (not true).\n\nXXXX I attempted with Mohela to try to work on a resolution to released as a cosigner or obtain a disability discharge, as i researched on their website that the disability discharge was not just for veterans. Call was placed at XXXX, spoke with XXXX XXXX then transferred me to XXXX @XXXX who stated that disability waivers only applies to borrowers and veterans and people in certain states. \nI then inquired about the cosigner release and was transferred to cosigner release private student loan dept. spoke w/XXXX @ XXXX call disconnected at XXXX, called back in and reached XXXX XXXX, then got transferred to XXXX XXXX @ XXXX, who explained the co signer release process, \n I was then transferred to the to the co signer release department @ XXXX and spoke with Bea ID# XXXX whom after explaining my situation advised me of a co signer release and co signer waiver option and that she would be transferring me over to collection and advise them of my situation and what i was looking to achieve. \n\nI was then transferred to collection @ XXXXXXXX XXXX ID# XXXX I explained I was looking to get a agreement for a cosigner waiver, XXXX directed me to the XXXX. \nI re explained to XXXX what is is that I was trying to obtain and that the website does not have any information on the Cosigner Waiver as advised to me from the previous agent. XXXX placed me on hold @ XXXX for XXXX minutes and spoke with his manager, he returned at XXXX advising that the cosigner waiver was not an option. I asked if he could elaborate was it not available anymore or not an option for a me, he was not sure. I asked if I could speak with his manager. XXXX placed me on hold @ XXXX and returned @ XXXX to transfer me to his manager. \n\nXXXX XXXX XXXX XXXX was very aggressive and loud repeating my name twice. XXXX XXXX XXXX XXXX What can i help you with. \n\nI explained I am looking for an agreement, that Mohela would honor after being ill advised for years about the forgiveness, disability and cosigner release program, I also explained I am currently on disability and no longer making any earnings and would like to come to some arrangement to be released off of the loan as I am no longer able financially.\n\nI was told oh we will never do that and was then told about the promissory note laws and regulations. At that point I realized that they are doing deceptive practices. I had not even completed the forms or submitted them and was given that response. Wow\n\nI have since placed and inquire with a lawyer and filed dispute with the attorney general. these deceptive greedy practices has to be stopped.\n \XXXX was sued for deceptive conduct and practices (my loans originated with XXXX).\nI am not thinking the same practice and conduct is also present with Mohela.\n\nLoan amount originated at XXXX with the interest that accrued between XXXX and Mohela during my Bankruptcy and reduction programs has increased the loan to almost XXXX XXXX in payments has been made. Outrages.\n\nAs I believe there is deception being practiced. Tired of being XXXX and XXXX by these \nCorporations.'

Company response to consumer: Closed with explanation