Consumer complaint received 2026-05-27 00:00:00
Product: Credit card — Store credit card
Issue: Advertising and marketing, including promotional offers — Didn't receive advertised or promotional terms
Company: SYNCHRONY FINANCIAL
State: SC

Complaint narrative:
I am filing this complaint regarding a Synchrony Bank XXXX XXXX Credit Card. On or around XX/XX/year>, I made XXXX purchases from a home improvement merchant in the amounts of {$3100.00} and {$240.00}, for a total of {$3300.00}. Before completing the purchase and credit application, I specifically understood that the purchase would qualify for promotional financing. Both the store representative and the credit card representative indicated during the application/purchase process that I would qualify for the promotional financing offer. I relied on those statements in deciding to apply for and use this credit card for the purchase. The XX/XX/year> statement showed a previous balance of {$0.00}, new purchases of {$3300.00}, no payments, no fees, and no interest charged. The statement showed the purchases as XXXX XXXX, with a new balance of {$3300.00} and a minimum payment due of {$110.00} by XX/XX/year>. The XX/XX/year> statement also included a section titled New Promotional Financing Plans stating that eligible card purchases may be billed under a No Interest if Paid in Full within XXXX, XXXX, XXXX, or XXXX months promotion. The same section states that if the promotional balance is not paid in full within the promotional period, interest will be imposed from the date of purchase at 34.99 %. On XX/XX/year>, I made a payment of {$200.00}. However, the XX/XX/year> statement shows that Synchrony charged {$100.00} of interest on purchases. The statement shows a new balance of {$3200.00}, no new purchases, no fees, and an interest charge of {$100.00}. The interest charge calculation shows an APR of 34.99 %, a balance subject to interest of {$3300.00}, and interest charged of {$100.00}. I am disputing this interest charge and requesting a clear explanation. The account statements are confusing because they include promotional financing language stating No Interest if Paid in Full within XXXX, XXXX, XXXX, or XXXX months, but the XX/XX/year> statement charged interest shortly after the purchase date. I would not have expected interest to begin accruing immediately at 34.99 % shortly after the purchase, especially because the store representative and credit card representative indicated that I would qualify for the promotional financing offer. If the purchase was not eligible for promotional financing, Synchrony should explain why the promotional language appears on the statements and why the purchase was treated as a standard purchase, despite what I was told during the application and purchase process. If the purchase was eligible for promotional financing, Synchrony should explain why interest was charged in XX/XX/year> before any XXXX, XXXX, XXXX, or XXXX promotional period would appear to have expired. I am asking Synchrony to provide the following : XXXX. A written explanation of why {$100.00} of interest was charged on the XX/XX/year> statement. XXXX. A copy of the original purchase/promotional financing terms that applied to the XX/XX/year> purchases. XXXX. Confirmation whether the purchases were treated as standard purchases or promotional purchases. XXXX. If the purchases were treated as standard purchases, an explanation of why I was told during the application/purchase process that I would qualify for promotional financing. XXXX. If the purchases were treated as standard purchases, an explanation of why the statements included No Interest if Paid in Full promotional financing language. XXXX. If the purchases were promotional purchases, the applicable promotional term, promotional expiration date, and explanation for why interest was charged before that period expired. XXXX. Reversal of the {$100.00} interest charge if it was charged in error, if the promotional terms were not clearly and properly disclosed, or if the purchase should have been treated as promotional based on the representations made at the time of application and purchase. I believe the statements were unclear and misleading because the same statements contain No Interest if Paid in Full promotional financing language while also applying interest at 34.99 % shortly after the purchase. I also relied on statements from the store representative and credit card representative that I would qualify for promotional financing. I am requesting that Synchrony investigate, provide a complete written explanation, and correct any improper interest charges.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief