Consumer complaint received 2026-05-07 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Palisade Legal Group, PLLC
State: PA

Complaint narrative:
I enrolled in a debt settlement/legal services program through XXXX XXXX XXXXPalisade Legal Group and XXXX XXXX XXXX to remain compliant with my payment obligations. On XX/XX/XXXX, I contacted the company regarding temporary financial issues and requested that a scheduled payment be rescheduled. The company confirmed this request in writing via email ( attached ). Despite the agreement to reschedule the payment, the company drafted the payment anyway, although that issue was ultimately resolved. After that point, no additional payments were withdrawn from my account, even though I continued to have authorization in place for the company to process payments and expected those drafts to continue. Beginning in XX/XX/XXXX, I attempted to ensure payments were being processed correctly and contacted my bank multiple times to verify account information, available funds, and whether any ACH withdrawal attempts had been made. My bank confirmed that no successful withdrawal attempts were processed. Despite this, I was not provided written notice that payments were allegedly failing. In fact, I had email correspondence from the company dated XX/XX/XXXX ( attached ), and there was no mention whatsoever of failed payments, issues with my account, or any problem with my settlements at that time. The first written communication I received regarding any issue was an email dated XX/XX/XXXX following a missed phone call. I returned the call on XX/XX/XXXX and was informed for the first time that my XXXX settlement had allegedly been voided due to nonpayment. I was later informed that my XXXX settlement was also allegedly voided. This is especially concerning because I received a XXXX Form XXXX from XXXX reporting cancellation of debt. Despite this tax reporting, the company is now claiming the XXXX debt is somehow active again, but has refused to provide documentation explaining the legal basis for this claim or whether any corrected tax reporting has been filed. During the same XX/XX/XXXX call, I was told I allegedly still owed approximately {$31000.00} in the program. When I requested a breakdown of this amount, including account status, settlements, payments made, and fees assessed, I was told that this information could not be provided. I have requested in writing : documentation of all attempted payment drafts copies of all notices allegedly sent to me documentation showing settlements were voided explanation of the status of the XXXX XXXX cancellation of debt a complete accounting of the alleged remaining balance I believe the company failed to properly notify me of alleged payment issues, failed to provide adequate documentation regarding settlement status, failed to properly process authorized payments, and failed to provide a valid accounting of amounts allegedly owed. I am requesting a full written accounting, documentation supporting their claims, clarification regarding the XXXX XXXX cancellation of debt, and corrective action to resolve the disputed settlement issues.

Company response to consumer: Closed with explanation