Consumer complaint received 2024-11-10 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
XX/XX/XXXX Subject : Dispute Regarding Auto Loan Initiated with Fraudulent Information To Whom It May Concern, I am writing to formally dispute an auto loan that I believe was initiated with fraudulent information. This letter serves as a detailed explanation of the circumstances and the legal basis for my dispute. 

Background Information The auto loan in question was opened on XX/XX/XXXX with XXXX XXXX XXXX XXXX for the purchase of a vehicle, but the deal was forged to a different financing company with a higher monthly amount with XXXXXXXX XXXX using the XXXX : XXXX which was a white XXXX XXXX XXXX. After reviewing the loan agreement and associated documents, I have reason to believe that fraudulent information was used during the loan origination process, resulting in terms that I did not agree to, or of which I was unaware. 

Consumer Protection Laws and Rights Under several consumer protection laws, I have the right to dispute this loan due to the apparent misrepresentation and fraudulent practices involved : XXXX. Truth in Lending Act ( TILA ) TILA ( 15 U.S.C. 1601 et seq. ) requires lenders to provide clear and accurate disclosures of the terms and costs associated with a loan. If fraudulent information was used to initiate this loan, it constitutes a violation of TILA as the loan terms were not accurately disclosed to me. 
XXXX. Fair Credit Reporting Act ( FCRA ) The FCRA ( 15 U.S.C. 1681 et seq. ) grants me the right to dispute inaccurate or fraudulent information on my credit report. If this loan was obtained fraudulently, it constitutes a misrepresentation on my credit profile and affects my creditworthiness. 
XXXX. Unfair and Deceptive Acts and Practices ( UDAP ) Federal and state UDAP laws protect consumers from fraudulent, deceptive, or unfair practices by lenders. If [ XXXX XXXX ] was aware of or complicit in the use of fraudulent information to secure this loan, their actions may violate XXXX provisions. 
XXXX. Fraud and Misrepresentation Laws Fraud and misrepresentation laws provide additional protections against intentional misrepresentation of loan terms or the use of falsified information. Fraudulent practices not only invalidate the loan but may also result in civil penalties for the lender. 

Requested Resolution In light of the above, I am requesting the following actions be taken : An immediate investigation into the origination of this loan, with attention to the documentation and the accuracy of the information provided. 
A correction of my credit report to remove any adverse effects caused by this fraudulent loan. 
Full reimbursement of any payments made if the loan is found to have been obtained fraudulently. 

Additionally, when first offered the car, an extended warranty was offered. Theres XXXX different dates on the information sent in from XXXX regarding the arbitration contract and the warranty was not on the vehicle when validation was requested. 

Magnuson-Moss Warranty Act The Magnuson-Moss Warranty Act protects consumers from deceptive and unfair practices in the sale of warranties and service contracts, including extended warranties on vehicles. Under this law, it is illegal for warranty providers to mislead consumers about the coverage, costs, or limitations of a warranty. If the extended warranty associated with this loan was presented with deceptive terms, unclear limitations, or was added without my full consent and understanding, this would constitute a violation of the Magnuson-Moss Warranty Act. 

I am prepared to provide any additional documentation to support my claim. I appreciate your attention to this matter and look forward to a prompt resolution. 

Sincerely, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation