Consumer complaint received 2024-04-29 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: EQUIFAX, INC.
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Florida, XXXX XXXX : XXXX Consumer Financial Protection Bureau1700 G Street NWWashington, D.C. 20552 Subject : Formal Complaint Regarding Ongoing Issues and Inadequate Resolution of Identity Theft Claim Following Equifax Data Breach Dear Sir/Madam, I am writing to file a complaint regarding the mishandling of my identity theft claim associated with the Equifax data breach, under claim number XXXX. Since the breach in 2017, I have not had peace, constantly needing to monitor my credit reports. This ongoing vigilance has caused significant stress, aggravating my XXXX. Despite this, my attempts to claim further damages for the continuous repercussions have been unfairly denied. 

Background : Since the initial data breach, unauthorized activities on my financial accounts have persisted, necessitating ongoing interventions. Although I was recognized as an affected class member and issued a prepaid virtual card by the same office now denying further claims, my extended damages remain unrecognized. 

Issues Faced : 1. Continual Stress and Health Impact : The need for constant vigilance over my credit has severely impacted my XXXX health, adding undue XXXX  and exacerbating my XXXX. 
2. Administrative Inconsistencies : The same office that acknowledged and compensated me in one instance has subsequently denied further claims, citing that I am not part of the initial claims, despite having records of my claim and compensation. 
3. Denial Without Just Cause : It is deeply troubling that victims like myself are denied further necessary compensation without clear reasoning, which questions the fairness and integrity of the claims process. I provided the email adress and proof of payment made by same office and they still say they can located me obviously I dont used my same emails as I had to change them XXXX XXXX XXXX Steps Taken : Despite providing substantial evidence of the ongoing impacts and engaging in the appeals process, the responses from the Claims Administrator have been both inadequate and disheartening. The lack of proper resolution has forced me to seek intervention from your bureau. 

Action Requested : I respectfully request that the Consumer Financial Protection Bureau : Investigate the handling of my claim and the apparent inconsistencies within the Equifax Data Breach Settlement Claims Administration. 
Ensure that my rights and the rights of other victims are fully upheld, recognizing the long-term impacts of the breach on our personal and financial well-being. 
Facilitate a fair and thorough resolution that addresses the continuous challenges faced by victims of the breach. 

I am prepared to provide any additional documentation needed to support my complaint and assist in a thorough review. My hope is for a resolution that finally brings peace to my life and rectifies the ongoing injustices faced by myself and similar victims. 

Thank you for your attention to this pressing matter. I look forward to your prompt response and am eager for your assistance in achieving justice. 

Sincerely, XXXX XXXX XXXX Enclosures : Notification of {$5.00} Settlement Prepaid Card Documentation of Entitlement to Identity Restoration Services

Company response to consumer: Closed with explanation