Consumer complaint received 2019-11-17 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: CITIBANK, N.A.
State: MA

Complaint narrative:
I applied to the job of a XXXX XXXX  on XXXX  and was connected with XXXX XXXX who was in contact with XXXX XXXX that made up a company called " XXXX ''. XXXX XXXX asked me to transfer {$1000.00} to XXXX XXXX via XXXX to help fund the art supplies, so I did. He then asked to transfer another {$1000.00} to complete another order to XXXX XXXX and I did. XXXX told me I would be fully reimbursed and paid the following Monday. But Monday came and I was not reimbursed so I emailed XXXX but was told to wait till Saturday. It was Saturday and was still not given my money back so I reached out and was told to wait another week. It has been 2 weeks so I emailed XXXX and was told that he was scammed by XXXX XXXX and should file a dispute. I have tried to contact XXXX but am not confident that she will reply. Her email address is XXXX or XXXX and her address is XXXX CT XXXX. 

This was the email after I received the job : Thanks for getting back to me, I am happy to receive your response. I went through your profile and I think you are qualified for this job. I am looking forward to working with you. 
My aim and intention is to be able to restrict myself to painting alone while I have someone else who will handle all sales and customers request. This is one of the reason why I am bringing it online so that the business can continue even when i am not available. 
This is why I need to bring my art online by setting up an online gallery. 
Your involvement in this business venture will be very limited for a start, but you will get more involved gradually over time in order to give room for you to learn the basics. 
But For now, while I will respond to all client inquiries and provide them with all information needed such as price list, sizes and history behind every painting, I will refer them to you to complete the sale if the buyer still wants to proceed to purchase. 
All you have to do is to receive payment, coordinate packaging, reproductions and shipping. You will be working along with my printer who will be making the prints while i will handle the packaging and shipping. 
I majorly market my arts through agents and galleries and usually get between 7 to 10 inquiries in a week and out of this, 3 to 5 of them ends up buying while the rest might delay purchase or look elsewhere thus you will only be dealing with those who wants to buy only. 
You will also mail an invoice to the buyer after payment and keep record of all sales. 
Later in the future, I would want you to find a local printer who can make prints for us ( Though I think you might not be ready for that now ). My printer handles this for me and his service is quite expensive. 
To proceed, you will have to set up a merchant account ( Don't worry, I will walk you through the process and it is free to set up. ) but before that, please let me know when you will be ready to start working and if the terms explained above is clear to you. 
Lastly I want to know if you have any special interest or passion for art or if you are just taking this job for the extra income. ( This is not a requirement for this job, but just to know you better ). 
Like I stated earlier, this does not require you to make any payment/ investment or appear physically at the job location as all work will be done virtually right from your location nor do anything illegal.Please let me stress that my job gives little room for online browsing and I might be very difficult to reach sometimes when I have a special assignment, but this does not happen all the time.You need to work from Monday to Friday and sometimes on Saturday.likewise you can be flexible with your time plan by working either in the morning or afternoon.However, i will provide you all that is needed to setup the simple website as well. 
Hope to have your response soon ; Thank You. 
Regards, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation