Consumer complaint received 2026-05-17 00:00:00
Product: Credit card — Store credit card
Issue: Getting a credit card — Application denied
Company: Westcreek Financial
State: MS

Complaint narrative:
XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXX Date : XX/XX/2026 Consumer Financial Protection Bureau XXXX XXXX XXXX XXXXXXXX XXXX XXXX DC XXXX RE : Complaint Against Koalafi Improper Credit Handling, Misrepresentation of Approval Status, and Unfair Lending Practices To Whom It May Concern : I am submitting this complaint against Koalafi regarding what I believe to be deceptive, negligent, and unfair lending and financing practices that caused me significant financial hardship and unnecessary damage to my ability to obtain vehicle repairs. Months ago, I applied for financing through Koalafi and was approved for approximately {$500.00}. Based upon that approval, I proceeded with placing my vehicle into a repair shop expecting to utilize the financing that had already been approved. However, after the repairs were underway, I was later informed by Koalafi that there was allegedly no approval in their system and that I supposedly had not signed certain forms or paperwork. As a result of Koalafis internal failures, recordkeeping issues, or system errors, I was forced to pay the repair bill entirely in cash out of pocket after relying upon the prior approval that Koalafi had represented to me. This caused financial strain and hardship that could have been avoided had the company properly maintained its approval records and customer documentation. After this incident, I attempted to apply again and was denied without any meaningful explanation. Most recently, I applied once more because my vehicle again requires repairs, and I was automatically denied despite previously being approved by the company. No reasonable explanation, reconsideration process, or transparency was provided regarding the denial decisions or the disappearance of the prior approval. I believe Koalafis conduct raises serious concerns involving : Negligent handling of consumer financing applications Improper recordkeeping and internal processing failures Potentially inaccurate or unfair credit decisioning Failure to provide clear adverse action explanations Unfair and deceptive business practices under federal consumer protection laws Financial harm caused by reliance upon a financing approval later denied or erased from the system I am requesting that the CFPB investigate Koalafis practices and require the company to : Provide a complete explanation of the original approval and why it disappeared from their system ; Provide all application records, approvals, denials, and internal notes associated with my applications ; Explain the basis for the repeated denials ; Review whether inaccurate internal records or reporting are impacting my financing eligibility ; Correct any improper information being used against me ; and Provide appropriate remediation for the financial harm caused by their conduct. Consumers should not be approved for financing, rely upon that approval to obtain necessary vehicle repairs, and later be told the approval never existed due to the companys own internal errors. This conduct is misleading, irresponsible, and harmful to consumers attempting to maintain transportation necessary for daily life. Thank you for your attention to this matter. I request a formal investigation into Koalafis lending and approval practices. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation