Consumer complaint received 2025-07-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Struggling to pay mortgage — Foreclosure
Company: WELLS FARGO & COMPANY
State: NC

Complaint narrative:
Final Response to Wells Fargo Executive Team Legal Documentation and Accountability Required TO : Wells Fargo Executive Team ( XXXX, XXXX, XXXX XXXX ) CC : Consumer Financial Protection Bureau From : XXXXXXXX XXXX XXXX XXXX XXXX XXXX  XX/XX/XXXX RE : Inadequate Resolution Offer and Continued Legal Violations - Account XXXX XXXXXXXX Dear Wells Fargo Executive Team : I am writing to address XXXX  recent response, which demonstrates a concerning lack of professionalism and appears to question our familys integrity while failing to acknowledge Wells Fargos documented violations of federal housing laws. 
Historical Context and Accountability We, the XXXX XXXX, take full accountability for experiencing financial difficulties in paying our mortgage during XXXX, which occurred during the most significant housing crisis in American history. This period was characterized by widespread predatory lending practices and mortgage company unaccountability that affected millions of American families. 
However, Wells Fargo capitalized on this foreclosure crisis, taking advantage of vulnerable borrowers while denying loan modifications to families who qualified for assistance programs, including the federally-mandated XXXX program. 
Response to XXXX Inaccurate Claims 1. Occupancy Timeline - Documented Evidence XXXX insinuation that we remained in the property until XX/XX/XXXX is categorically false and professionally inappropriate. This misrepresentation appears designed to justify Wells Fargos failure to provide the {$10000.00} XXXX  relocation assistance we were promised. 
Documented Evidence of Our Compliance : Move-out date : XX/XX/XXXX ( XXXX day ahead of the XX/XX/XXXX deadline ) New lease executed : XXXX XXXX XXXX XXXX lease commencing XX/XX/XXXX Realtor possession : XXXX XXXX XXXX XXXX XX/XX/XXXX Proof of funds transfer : Completed before XX/XX/XXXX Property condition : Home left in spectacular condition, including maintained lawn and paid XXXX fees for the entire year Utility maintenance : All utilities ( power, water ) maintained in our name for the year following our departure Any individuals observed at the property after XX/XX/XXXX, were third-party representatives of Wells Fargo, not XXXX XXXX family. 
2. Title Documentation- Wells Fargos Professional Negligence XXXX  statement that we became responsible for verifying title documentation demonstrates a fundamental misunderstanding of mortgage servicing professional standards. Once consent is signed for a deed in lieu of foreclosure, title documentation should be maintained and verified by professional real estate executives, not homeowners.

Wells Fargos own records show : The initial deed in lieu agreement was allegedly denied because the homeowner didnt ensure the second lien was paid We successfully cleared subordination of the second XXXX holder ( XXXX ) in the amount of {$80000.00} before the move was approved Title work was mysteriously cleared in XX/XX/XXXX without any required action from the XXXX XXXX Professional title search conducted in XXXX XXXX shows no title issues existed This timeline proves Wells Fargos title claims were fabricated to avoid XXXX  program compliance. 

Wells Fargos Predatory Fee Structure Financial Impact Analysis Initial loan amount : XXXX XXXXXXXX fees accumulated over XXXX years : $ XXXX : The excessive fees alone could have purchased another home Breakdown of Predatory Fees : Late fees applied during foreclosure status Property appraisal fees for denied modifications Foreclosure attorney fees for prolonged proceedings Monthly property inspection fees ( with no evidence of actual inspections ) Corporate advancement fees This fee structure was systematically designed to make loan resolution mathematically impossible, trapping borrowers in perpetual foreclosure status.

Wells Fargos Contradictory Document Retention XXXX  stated that Wells Fargo couldnt find the XXXX tax document ( Form XXXX showing {$28000.00} ) because it was beyond guidelines of keeping, yet Wells Fargo provided tax documentation from XXXX. This selective document retention demonstrates either : 1. Systematic destruction of unfavorable evidence, or 2. Negligent record-keeping violating federal requirements Both scenarios constitute violations of federal record-keeping regulations under RESPA. 
XXXX Admission of Wells Fargos Wrongdoing XXXX statement that the {$3000.00} payment was given as a gift because they havent found or identified any wrong doing is contradicted by Wells Fargos own mediation policies. XXXX previously acknowledged that Wells Fargo only makes payments through mediation when errors exist. 

This contradiction proves Wells Fargo has identified wrongdoing but refuses to acknowledge it publicly. 
Inadequate Resolution and XXXX XXXX XXXX XXXX XXXX XXXX XXXX claimed Wells Fargo had reached a solution but provided no written documentation or specific terms. A vague, undocumented phone call does not constitute a legally binding resolution of federal housing law violations. 

Insulting Compensation Offer The {$3000.00} total compensation is demonstrably inadequate : Does not cover utilities and maintenance for XXXX year following our move Fails to address XXXX years of predatory lending practices Ignores the outstanding {$10000.00} XXXX  relocation assistance Does not compensate for documented emotional and financial distress Federal Law Violations Requiring Legal Action Wells Fargos conduct violates multiple federal consumer protection laws : XXXX. XXXX XXXX Violations - Failure to provide {$10000.00} relocation assistance XXXX. RESPA Violations - Inadequate record-keeping and disclosure failures XXXX. Truth in Lending Act Violations - Failure to properly disclose fee structures XXXX. Fair Debt Collection Practices Act Violations - Excessive and improperly applied fees XXXX. Consumer Financial Protection Act Violations- Unfair, deceptive, and abusive practices Legal Notice and Future Action Wells Fargo executives consistently declare no wrongdoing despite overwhelming evidence of federal law violations. This institutional denial of responsibility represents exactly the type of predatory lending practice that consumer protection laws were designed to prevent. 
We have laws and regulations specifically designed to protect consumers from this type of predatory mortgage loan servicing. Wells Fargos attempt to characterize their violations as charitable giving demonstrates a fundamental disrespect for federal consumer protection regulations. 
Legal Notice : This correspondence serves as formal notice that we reject Wells Fargos inadequate resolution attempts and will pursue all available legal remedies, including : Federal regulatory complaints and enforcement actions Private legal action for damages and federal law violations Public awareness campaigns regarding Wells Fargos predatory practices Conclusion Our family continues to heal from this Wells Fargo loan nightmare. The emotional and financial trauma of XXXX years of predatory lending practices can not be resolved with insulting settlement offers and continued denial of responsibility.

Wells Fargos pattern of misconduct in our case mirrors the systematic issues that have resulted in multiple class action lawsuits and regulatory sanctions. We are committed to ensuring that Wells Fargo is held accountable for their violations of federal housing laws and consumer protection regulations. 

The American dream of homeownership should not be manipulated by financial institutions seeking to capitalize on borrower distress through predatory lending practices. 
We demand : 1. Immediate payment of the {$10000.00} XXXX  relocation assistance 2. Appropriate compensation for XXXX years of predatory lending practices 3. Full documentation of all fees and charges applied to our account 4. Written acknowledgment of Wells Fargos federal law violations This matter will not be resolved until Wells Fargo provides appropriate accountability and compensation commensurate with their documented violations of federal consumer protection laws. 

Sincerely, XXXX LEGAL COUNSEL NOTICE : This matter is being referred to legal counsel for pursuit of all available remedies under federal consumer protection laws. 

ATTACHMENTS : Lease agreement for XXXX XXXX property ( XX/XX/XXXX ) Realtor possession documentation ( XX/XX/XXXX ) Proof of funds transfer ( XXXX XXXX, XXXX ) XXXX XXXX title search documentation XXXX  subordination payment records ( {$80000.00} ) Utility payment records for post-move period

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation