Consumer complaint received 2025-01-07 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Spring Oaks Capital, LLC
State: AL

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, AL XXXX XXXX XXXX XXXXXXXX XXXX XXXX XX/XX/year> To Whom It May Concern, I am writing this letter to formally dispute the alleged debt associated with the account mentioned above, in accordance with the provisions of 15 USC 1692g. As a consumer, I request that you provide me with verification of this purported debt. I am seeking concrete evidence that clearly establishes this alleged debt as mine. Please ensure that the verification you provide includes a formal declaration, sworn to be true and accurate, with firsthand knowledge of the matter, and duly notarized, as required for proper verification.

I request that you conduct a thorough investigation of this account and provide me with the following information to validate the debt : 1. A copy of the original signed contract or agreement between myself and the original creditor.

2. An itemized statement of the account, including the principal amount, any interest, fees, or charges applied.

3. Proof that the collection agency is legally authorized to collect this debt on behalf of the original creditor.

4. Proof that I have a contract with [ Collection Agency Name ] bearing my signature.

As outlined by the Fair Debt Collection Practices Act, I expect you to cease all collection activities related to this disputed debt until its validity is confirmed. This includes any reporting to XXXX, XXXX, and XXXX. 

I want to emphasize that I have not granted you consent to communicate with me through any means. Furthermore, I did not authorize the release of my personal and private information to your agency, which, in effect, constitutes aggravated identity theft. I also want to reiterate that I did not authorize the reporting of any information in my name to consumer reporting agencies. 

Your non-compliance with the Privacy of Consumer Financial Information Rule of the Gramm Leach Bliley Act has been noted, as you shared my nonpublic personal information with nonaffiliated third parties without providing me with a compliant notice under section 6803 and an opportunity to opt out, as required by 15 USC 6802.

In line with my rights as a consumer, I hereby request that you provide me with the " Aggravated Value of Purchase '' document, which explicitly details the price you paid for this particular debt. It is essential that you refrain from any attempt to collect more than what you paid for this debt, as such actions would be considered a material misrepresentation, fraud on the court, and false and misleading. I must caution you that failure to comply with my request and cease all collection activities, including removing this account from my consumer report, will result in me taking legal action against your company in the United States District Court.

I expect a timely response to this dispute within 30 days from the receipt of this letter. Failure to provide adequate verification and resolution to this matter within the given timeframe will force me to escalate this issue and pursue appropriate legal action. Additionally, I reserve the right to file formal complaints with both the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) should your agency fail to comply with my dispute. 


Sincerely, XXXX XXXX

Company response to consumer: Closed with non-monetary relief