Consumer complaint received 2025-07-01 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: NY

Complaint narrative:
Disclosure : As a consumer fully exercising my rights under the Fair Credit Reporting Act ( FCRA ), I am documenting each step in preparation for formal legal escalation, if necessary. 
Clarification : This complaint is separate and distinct from any previously filed complaints against Equifax, Experian, and TransUnion. It addresses new violations and failures, specifically their refusal to provide verification documentation related to the XXXX XXXX XXXX XXXX dispute, as required under FCRA 1681g and 1681i ( a ) ( 6 ) ( B ) ( iii ). It is not duplicative in subject matter or legal basis. This is not a re-dispute.

Subject : Complaint Against Equifax, Experian, and TransUnion for FCRA Violations Improper Verification of a Business Loan Reported as Consumer Debt by XXXX XXXX XXXX XXXX and Refusal to Provide Verification Documentation per 1681g and 1681i ( a ) ( 6 ) ( B ) ( iii ) Narrative : This complaint is directed against the three nationwide consumer reporting agencies Equifax, Experian, and TransUnion for willfully and negligently violating multiple provisions of the Fair Credit Reporting Act ( FCRA ) in their handling of my dispute regarding a misreported tradeline from XXXX XXXX XXXX XXXX. 
Despite receiving a formal dispute and supporting evidence clearly demonstrating that the reported account is a business-purpose loan and therefore not subject to consumer credit reporting all three CRAs improperly marked the account as verified without obtaining or reviewing any documentation that meets FCRA standards XXXX This constitutes a failure to conduct a reasonable reinvestigation under FCRA 1681i, among other violations.

While the agreement includes my name as a borrower and contains an electronic signature, it explicitly states the following : Page 1, Paragraph 8 : By affixing your electronic signature to this Consent and the BUSINESS LOAN AGREEMENT, you are agreeing to all of its terms and conditions. 
Page 2 ( Loan Purpose Clause ) : The loan proceeds will not be used for any personal, family, household, or consumer purpose.

Page 3 ( Borrower Representation ) : I promise and represent that I will use the proceeds of the loan for business purposes and not for personal, family, or household purposes.

These provisions confirm that the loan is strictly for business-purpose in nature and is not a consumer credit obligation under FCRA 603 ( d ). My signature does not establish personal liability, and no personal guarantee or supporting document has been presented. Therefore, reporting this loan on my personal credit report is improper, and the CRAs verification of this account is invalid and misleading under the FCRA. 
My inclusion in the agreement does not establish personal liability or consumer credit intent, and no signed personal guarantee or other documentation has been presented to support such a claim. 
Accordingly, this account is misclassified, the CRAs continued reporting is unlawful, and their prior verification of the account is both invalid and misleading under the FCRA. 

Failure of Verification Process Only Two Possibilities, Both Unlawful : There are only two plausible ways in which the credit reporting agencies ( CRAs ) Equifax, Experian, and TransUnion could have verified or updated the XXXX XXXX XXXX XXXX account following my dispute : 1. Reliance on e-OSCAR System Checkbox Responses : If the CRAs relied solely on automated, coded responses submitted by the furnisher through the e-OSCAR system without reviewing actual documentation or evidence then the CRAs failed to conduct a proper reinvestigation, in direct violation of FCRA 1681i. Such blind reliance on furnisher affirmations without validation is negligent, unlawful, and constitutes a willful disregard for consumer rights.

See Exhibit B1 A clear example is Equifaxs own admission in its dispute results report dated XX/XX/year>. The CRA did not conduct a reasonable reinvestigation, but instead deferred entirely to the furnishers assertions without independently reviewing or validating whether the account meets the legal definition of a consumer credit obligation. This constitutes a direct violation of FCRA 1681i and highlights the inherent inadequacy of the e-OSCAR dispute system when used as a substitute for meaningful investigation.

2. Review of Furnisher Documentation ( As Sent to CFPB ) : Alternatively, if the CRAs received the same documentation that XXXX XXXX XXXX XXXX XXXX in response to my CFPB complaint, then one of two additional violations occurred : o Either the CRAs chose not to use or review these documents at all, which constitutes gross negligence ; o Or the CRAs reviewed the documentation and willfully ignored clear evidence that the loan is a business-purpose obligation not subject to consumer credit reporting under FCRA 603 ( d ) and yet verified the account anyway. This would amount to a willful violation of FCRA, potentially triggering damages under 616 and 617.

In either scenario, the CRAs failed their legal duty to ensure the accuracy, integrity, and lawful basis of the information reported under FCRA 1681i, 1681e ( b ), and 1681g. 

As of this filing, Experian has not yet issued its reinvestigation results, despite having received my dispute dated XX/XX/year>. This delay, coupled with the parallel responses from Equifax and TransUnion both of which verified the account without lawful documentation raises serious concern that Experian may likewise rely on improper, automated verification practices in violation of FCRA 1681i.

In addition, all three CRAs have failed to provide the required disclosures regarding the reinvestigation outcome, including : The method of verification ; The documentation or evidence reviewed ; The name and contact information of the verifying party.

If Equifax, TransUnion, and Experian can not or will not provide the requested verification documentation, I demand the immediate and permanent deletion of the XXXX XXXX XXXX XXXX account from all of my credit files, in accordance with FCRA 611 ( a ) ( 5 ) ( A ).

Key Violations Include : 1. 1681i Failure to Conduct Reasonable Reinvestigation The CRAs verified the account based on Spring Oaks submission, which included no signed consumer agreement, no proof of personal liability, and a loan agreement clearly designated for business use. 
2. 1681e ( b ) / 607 ( b ) Maximum Possible Accuracy The CRAs allowed inaccurate information to remain on my consumer report, despite clear documentation that this was a business-purpose loan.

3. 1681g / 1681i ( a ) ( 6 ) ( B ) ( iii ) Failure to Provide Verification Method and Documentation None of the CRAs have disclosed how the account was verified or provided any supporting documentation justifying its continued reporting.

4. 1681b No Permissible Purpose Reporting a business-purpose account on a personal credit report, without any consumer authorization or liability, lacks a permissible purpose under the FCRA.

Any attestation that this information was verified as accurate or updated without substantiating records may constitute false testimony, constructive fraud, or deceptive business practices. This is particularly concerning in light of XXXX XXXX XXXX XXXX  own response, which suggests that the verification processes used by Equifax, Experian, and TransUnion may be inadequate and potentially misleading.

This submission also constitutes : 1. A formal legal notification to all three credit bureaus, along with a lawful request for all information used in the verification process ; 2. A legal notice of intent to escalate this matter through formal litigation if not resolved. 

If the XXXX XXXX XXXX XXXX XXXX is not permanently deleted from all three of my credit reports within XXXX calendar days of this complaint, and the CRAs continue to assume legal liability by reporting this account, I will : File suit in small claims or civil court under FCRA XXXX and XXXX ; Notify the New York Attorney General, FTC, and other relevant regulatory bodies ; Publicly document this complaint and all related communications as part of my legal evidence record. 
However, if the CRAs act in good faith and permanently delete the account within XXXX calendar days, I will consider the matter fully resolved and take no further action. 

Evidence Submitted Separately Includes : Annotated copy of the XXXX XXXX XXXX XXXX loan agreement clearly states the funds are for business purposes only and not for personal, family, or household use, excluding it from consumer credit reporting under FCRA XXXX ( d ). There is no personal guarantee and no signed consumer agreement. 
Snapshot of the credit bureau dispute results, showing the account was marked as verified despite clear evidence it is a business loan.

Company response to consumer: Closed with explanation