Consumer complaint received 2024-01-23 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: CARRINGTON MORTGAGE SERVICES, LLC
State: GA

Complaint narrative:
Carrington Consumer Protection Formal Complaint My loan was bought from XXXX XXXX by Carrington in XX/XX/XXXXXXXX which is a VA Home Mortgage. ( Included is the copy of the XXXXXXXX XXXX Early Escrow Analysis, Carrington Mortgage first escrow analysis, dated XX/XX/XXXX, Carrington Mortgage second escrow analysis, dated XX/XX/XXXX [ not highlighted ] and Carrington Mortgage second escrow analysis that is highlighted by me. ) Carrington Mortgage Services second escrow analysis is full of minutia ; thus, this companys second escrow analysis is confusing, erroneous and misleading. 
In XX/XX/XXXXXXXX XXXX I changed hazard insurance from XXXX to XXXX, but forgot to inform Carrington Mortgage, initially. Also, it was a while before I was finally informed by Carrington that the change of mortgage companies was completed, which was also in XX/XX/XXXXXXXX XXXX 
In XX/XX/XXXX, the XXXX XXXX taxes were released at {$4600.00} for XXXX. I immediately applied for Homestead Exemption and was approved for XXXX. I called Carrington Mortgage to inform them that my homestead exemption was approved and asked them if they would waiver the high cost of the shortage, which was based on the first escrow analysis done on XX/XX/XXXX. After many calls, the entire situation got worse after they did the second escrow analysis done in XX/XX/XXXX. 
To make a long story short, I made many calls, starting in XX/XX/XXXX, to Carrington Mortgage regarding the following : 1 ) the payment of my hazard insurance was changed to XXXX ; 2 ) about the escrow analysis that was done twice ( copies of both escrow analyses attached ) ; 3 ) informing Carrington that I am approved for Homestead Exemption in XXXX XXXX for XXXX and 4 ) that I saw that Carrington was escalating the shortage amounts within the second escrow analysis. And I discussed with over 15 Carrington employees that they are fraudulently cheating, escalating numbers within the second escrow analysis ( included is the second escrow analysis with colored outlining of fraudulent activity ). 
Carrington Mortgage Services and its employees and subsidiaries are cheating and stealing from me through fraudulently escalating the second escrow shortage, by adding extra insurance costs ( highlighted in black ) within the second escrow analysis, by doubling the escrow shortage that they say I need to pay and manipulating the projected and required escrow balances. 
Within the second escrow analysis, they are quadrupling the monthly escrow payment of {$550.00} to the required beginning balance of {$2200.00} and not adding my monthly shortage amounts of {$210.00} to the monthly escrow payments and balances. ( Highlighted in yellow and green. ) Plus, within the second escrow analysis, the actual shortage of - {$3900.00} was doubled to - {$7800.00} ( highlighted in black, + [ -4 ] ). 
The - {$7800.00} was divided over 36 months within the second escrow analysis, which I did not agree to. I agreed to the 36 months of the first escrow analysis done in XX/XX/XXXX with totally different numbers, which would have lowered my monthly payment to ~ {$2200.00}. 

Please evaluate in detail my complaint, because Carrington Mortgage is cheating me by manipulating the escrow shortage in the second escrow analysis. And once my homestead exemption kicks, at the end of this year, will Carrington Mortgage try to still charge me for the other 24 months of shortage that will not exist any longer, because of the 36 months escrow payments they are charging me? I also want to know if I have grounds for suing Carrington for what they are doing to me. I would like to know if a class action suit would be applicable. And are there any other governmental agencies that I can forward my complaint to for assistance. 

I have owned many homes with several mortgage companies in the past, but this type of situation is a first for me. Please contact me with any questions, concerns or comments about this formal complaint. 

Your assistance in the matter is greatly appreciated. I need a corrected and fair escrow analysis by Carrington Mortgage. 

Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation