Consumer complaint received 2024-11-22 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing — 
Company: Paypal Holdings, Inc
State: CA

Complaint narrative:
TO PREFACE THIS COMPLAINT, please be advised that this complaint is NOT against the seller or landlord in question for services not as described -- but rather against PAYPAL as a result of arbitrary denial of claim ( s ) even in the face of exorbitant evidence to ensure the refunding of my monies paid using the PAYPAL Platform. 

On or about XX/XX/year>, I took possession of a rental which was listed through XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and utilized PAYPAL to pay for said monthly rent, pursuant to the Seller/Owner 's request ( Marketed as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

Within only two weeks of taking possession of this rental, I noted severe, ongoing infestations of termites and cockroaches and attempted to resolve this matter with the owner/seller, to no avail -- then Escalated this matter to PayPal 's Executive Office on XX/XX/year>. 

To my shock, after PayPal 's own Executive Office agent " XXXX '' acknowledging my " overwhelming evidence '' in support of my claim against said PayPal seller for refund of all monies paid, my PayPal cases have just been arbitrarily denied and I request urgent and immediate appeal XX/XX/year>. I am notably appalled that with the overwhelming evidence ( as PayPal Executive O '' ce agent XXXX also acknowledged in our recorded call on XX/XX/year>, stating to me, " THE EVIDENCE IS OVERWHELMING '' ) of the squalor and uninhabitable conditions clearly noted and proven via evidence in this rental, that my claims were arbitrarily denied. 

To date, the PayPal seller has circumvented the fact that this is simply a proven matter of uninhabitable residence and a sale/rental Significantly Not as Described, with conditions of squalor ( as proven via my submitted photos and video of termite and cockroach infestation ) violating multiple statues and lending to severely uninhabitable conditions, as well as PayPals Buyer Protection terms. 

Please also see herein the response from XXXX XXXX  ( the site which Seller lists these uninhabitable rentals ), as the site has DEACTIVATED his listing ( s ) due to said infestations and issued a notice of violation which I informed PayPal of, and they continue to deny my claim for refund of monies paid for Services Not as Advertised, due to said squalor conditions which I endured in this rentalXXXX XXXX XXXX has deactivated several of Seller 's listings due to the grossly uninhabitable conditions as noted, and PayPal has to date refused to refund my money under the Buyer 's Protection Claim ( s ).

You will note attached Evidence of severe termite and cockroach infestation in said rental, and California Habitability Law. Pursuant to California law, a tenant may without penalty break a lease when a property becomes uninhabitable due to reasons of infestation ( s ) as noted herein : In California, tenants can break their lease without penalty if their rental unit is uninhabitable and the landlord doesn't fix the issues As I have readily proven that I have notified owner of said infestation which was never cured ( photos and videos readily available as evidence ), I was within my legal rights to vacate my lease to protect my health and safety and that of my XXXX XXXX 

It should also be dully noted that the CITY OF XXXX XXXX CODE ENFORCEMENT is in process of issuing the seller/owner a Notice of Violation , and a Code Enforcement Officer is presently citing the property for multiple said violations of infestations and the refusal to cure said infestations.

As PayPal has effectively stated in denying my claim ( s ) that it is acceptable that the seller ( XXXX XXXX XXXX XXXX XXXX  CA XXXXXXXX XXXX XXXX rents grossly uninhabitable units under California law -- as evidenced by the termite and cockroach infestations which he did not cure within a reasonable timeframe -- I demand urgent and immediate approval of my appeal and contact from XXXX XXXX XXXX, President & CEO, to fully and finally resolve this egregious matter and arbitrary denial of my PayPal Claims with immediate refunds of all monies paid to this seller. The evidence presented in my claim ( s ) is extensive, exorbitant and unequivocal -- meriting immediate resolution to this matter.

Thank you kindly in advance for your urgent escalation of this matter.

Company response to consumer: Closed with explanation