Consumer complaint received 2024-03-27 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.
State: TX

Complaint narrative:
Both tenders of payment with instructions for special deposit via XXXX Money Orders were cashed, with at least one account being comingled with a general deposit account. JP Morgan Chase & Co has repeatedly ignored the instructions of the surety. The accounts have not been discharged and set-off, the funds were not placed in special deposit accounts, late fees, interest and penalties continue to be added to the open account, negative reporting to credit agencies does not reflect the payment in full of the old accounts/ titles and the creation of new trusts. 

On XX/XX/XXXX, a Formal Public Legal Notice has been published and is available at : XXXX XXXX XXXXXXXX A Notice of Intent and Purpose, Proclamation of Special Deposit, Formal Declaration for Comingling of Special Deposit Funds, Declaration of Trust, Notice of Equitable Beneficiary Interest , Notice of Stipulations of Surety/Subrogee , Debt Assignment by Surety, Notice of Billing Error, Statement of Discharge ( updated ), Notice of Exoneration, Trust Receipt, and Declaration of Trust have been prepared and will be sent later this week via XXXX Registered mail to XXXX XXXX, d/b/a , Chief Executive Officer, JP Morgan Chase & Co XXXX XXXX, d/b/a , Chief Financial Officer , JP Morgan Chase & Co XXXX XXXX, d/b/a, General Counsel , JP Morgan Chase & Co XXXX XXXX, XXXX, Attorney General, STATE of NEW YORK XXXX XXXX XXXX XXXX XXXX Commissioner, Internal Revenue Service XXXX XXXX XXXX, XXXX, Superintendent of Financial Services , New York State Department of Financial Services ( NYDFS ) and to be sent via United States Postal Services Priority Mail to XXXX XXXX XXXX XXXX XXXX, Managing Director , Chase Card Services XXXXXXXX XXXX XXXXXXXX, XXXX, Comptroller, STATE of NEW YORK XXXX XXXX XXXX, XXXX , Deputy Assistant US Secretary of the Treasury XXXX XXXX, XXXX XXXX Director , FinCEN XXXX XXXX, XXXX, Chief, IRS Criminal Investigation Division ( IRS-CI ) Department of the Treasury, Remittance Office Prior to this, the following was recorded on public record XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX XXXX Notice of Discharge and Instructions, XXXX RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. XXXX Notice of Tender XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. XXXX Notice of Tender XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Notice of Tender XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Tender XXXX Postal Money Orders Serial Numbers XXXX, XXXX, XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX XXXX. Rescission of Signature XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Notice of Intent to Tender XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Private Registered Notice of Subrogation/ Surety, XXXX XXXX, XXXX  XXXX, XX/XX/XXXX XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Notice of Appointment to the XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX, XX/XX/XXXX XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Executrix Letter Postmaster, XXXX Registered Mail Number RE XXXX XXXX XXXX XXXX, XX/XX/XXXX - XXXX Registered Mail Number XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX XXXX. Correspondence to Debtor refusing XXXX XXXX. XXXX Registered Mail Receipts

Company response to consumer: Closed with explanation