Consumer complaint received 2024-08-30 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP
State: CA

Complaint narrative:
Dear Customer Service Department of US Bank, I am a loyal customer of your bank, but I must write this letter to express my disappointment and confusion. Recently, I discovered that my credit card account has been closed without any prior notification or explanation. This sudden closure has caused me significant inconvenience and distress. Here are the details of my credit card account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Since the opening of this account, I have always complied with all the bank 's policies and regulations, and have never engaged in any suspicious or unlawful transactions. Therefore, I was shocked and disappointed to learn about the closure of my account. As a customer, I believe I am entitled to know the specific reasons for the closure, yet I have not received any explanation or detailed clarification so far. The closure of my account has not only adversely affected my financial situation and credit record but has also disrupted my scheduled payments and automatic transfers, causing significant inconvenience in my personal and professional life. I fail to understand why such action was taken by the bank without a clear reason, causing distress to both me and my family. Therefore, I strongly request that US Bank immediately reinstates my credit card account and provides a detailed explanation for the closure. Additionally, I urge the bank to conduct an internal review of its procedures to prevent similar incidents from occurring in the future and to uphold customer trust and the bank 's reputation. I have always been satisfied with the service provided by US Bank, and I hope that this matter can be promptly resolved to restore my confidence and support in your services. Thank you for taking the time to read my complaint letter. I look forward to receiving your prompt response and resolution to this issue. Yours sincerelyXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Attachments Hide full complaint What product or service is your complaint about? PRODUCT OR SERVICE Biz Checking account TYPE General-purpose biz checking account What type of problem are you having? Inactive modal Issue Closing your account Have you already tried to fix this problem with the company? No Type of Issue Company closed your account What happened? Dear Customer Service Department of US Bank, I am a loyal customer of your bank, but I must write this letter to express my disappointment and confusion. Recently, I discovered that my credit card account has been closed without any prior notification or explanation. This sudden closure has caused me significant inconvenience and distress. Here are the details of my credit card account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Since the opening of this account, I have always complied with all the bank 's policies and regulations, and have never engaged in any suspicious or unlawful transactions. Therefore, I was shocked and disappointed to learn about the closure of my account. As a customer, I believe I am entitled to know the specific reasons for the closure, yet I have not received any explanation or detailed clarification so far. The closure of my account has not only adversely affected my financial situation and credit record but has also disrupted my scheduled payments and automatic transfers, causing significant inconvenience in my personal and professional life. I fail to understand why such action was taken by the bank without a clear reason, causing distress to both me and my family. Therefore, I strongly request that US Bank immediately reinstates my credit card account and provides a detailed explanation for the closure. Additionally, I urge the bank to conduct an internal review of its procedures to prevent similar incidents from occurring in the future and to uphold customer trust and the bank 's reputation. I have always been satisfied with the service provided by US Bank, and I hope that this matter can be promptly resolved to restore my confidence and support in your services. Thank you for taking the time to read my complaint letter. I look forward to receiving your prompt response and resolution to this issueXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation