Consumer complaint received 2025-09-18 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Damage caused or loss of personal items in vehicle during the actual repossession
Company: Bridgecrest Acceptance Corporation
State: NV

Complaint narrative:
On XX/XX/year>, my vehicle was repossessed under circumstances that were not only unlawful but reckless and damaging. From that day forward, Bridgecrest has engaged in a campaign of stonewalling, misrepresentation, and willful negligence that goes far beyond incompetence it is calculated bad faith. 

Violations & Misconduct : Improper repossession : AWD Vehicle was towed while the emergency brake was engaged, transmission in park, without flatbed, leaving visible driveway damage ( documented in photos/video ). This is not only a violation of manufacturers clearly stated requirements, but also willfull negligence by both Bridgecrest and the unaccredited, unlicensed vendors. 
Refusal to allow inspection : Bridgecrest demanded reinstatement payment before I could inspect damages or confirm vehicle condition. When I asked for inspection access, they flatly refused. Instead, they said : once you make payment, we recommend you get it to somewhere for an inspection and send XXXX an estimate. This is willful negligence refusing to verify damages they caused, then shifting responsibility back to me, and instructing me to attempt to get an estimate verified and reimbursed, by someone who refuses to even respond to an email and states Im welcome to communicate via text at anytime, however when I ask for legally required, standard clarity and information, the conversation bluntly ends there with no response for days. 
No legally required Notice of Intent ( NOI ) : Bridgecrest advertised private sale then switched to auction without ever providing a statutorily compliant NOI containing the required sale date, time, location, or itemized charges. 
Vendor misconduct & licensing failures : Bridgecrest claims the vendor is Camping Companies, a unaccredited business, but my property and vehicle are actually with XXXX XXXX XXXX an unlicensed, also unaccredited business. This vendor refuses to provide chain of custody, inventory, licensing info, or even a valid contact path. Bridgecrest continues to hide behind this sham, claiming no responsibility, although Nevada statute clearly defines their responsibilities. 
Refusal to provide property access : Despite XXXX requests and repeated written demands, Bridgecrest has not provided an XXXX process, full inventory, or inspection opportunity. They made a vague appointment offer, but provided no business information, no inventory, no process, and no direct accessible contact info effectively blocking retrieval, as advocate and transportation need to be arranged. 
Stonewalling & false information : After XX/XX/year>, Bridgecrest stopped answering calls/texts. When they did respond ( e.g., XXXX, Customer Relations ), it was evasive, contradictory, or false. Bridgecrest admits concerns have been documented and sent to company, yet they refuse to confirm status, provide inventory, or disclose auction/inspection information. Meanwhile, their employee XXXX continues providing false information to me and to agencies. 

Impact : Bridgecrest is holding both my vehicle and property hostage, refusing every regulatory requirement : inspection, inventory, licensing disclosure, XXXX. Their actions have caused substantial financial hardship, disruption to work and medical needs, and extreme stress. 

Summary : Bridgecrest has willfully : Ignored statutory notice and disclosure requirements. 
Shifted blame to unlicensed vendors to evade responsibility. 
Refused inspection, inventory, and access to property. 
Stonewalled communications and fed false information to both me and regulators. 

This is not a clerical error it is a pattern of deliberate evasion. Bridgecrest has shown a total disregard for consumer rights, state law ( XXXX XXXX & XXXX ), and CFPB enforcement authority. 

I am requesting immediate regulatory enforcement to : Halt any sale/auction until statutory requirements are met. 
Compel full disclosure of vendor identity, licensing, chain of custody, and inventory. 
Compel Bridgecrest to provide immediate inspection and XXXX access to vehicle/property. 
Investigate Bridgecrests willful negligence and pattern of bad faith. 
Pursue punitive remedies for systemic abuse of consumers and the extreme stress from their willful negligence and deceptive practices, exacerbating health concerns to near hospitalization. 

See attached exhibits for all supporting proof : repossession damage photos, text/email records, vendor contradictions, and Bridgecrests evasive responses.

Company response to consumer: Closed with explanation