Consumer complaint received 2024-12-23 00:00:00
Product: Mortgage — FHA mortgage
Issue: Trouble during payment process — Trying to communicate with the company to fix an issue while managing or servicing your loan
Company: COLORADO HOUSING AND FINANCE AUTHORITY
State: CO

Complaint narrative:
I have been trying to have my account rectified since XXXX of 2024. No one has been able to fully rectify my account as of yet despite repeated calls, emails & a case manager attempting to resolve. I still don't have accessibility as a XXXX client. 

I am still receiving delinquency notices even though chfa claims in one of their complaint responses that I am current. I am copying and pasting the latest notice here : -- -- - Forwarded Message -- -- - From : XXXX XXXX To : " XXXX '' XXXX Sent : Tuesday, XX/XX/year> at XXXX PM MST Subject : Colorado Housing and Finance Authority - Account Notice Re : Loan ending in XXXX Dear XXXX XXXX, We have previously notified you about the delinquency of your account. Our records indicate that we have not received your payment which was due on XX/XX/year>. 

If you are experiencing a hardship situation, we are here to help and would like to discuss your situation for options that may be available for you. Please contact us to further review your options or visit our website XXXX XXXX XXXX to review and complete the hardship application for possible assistance. 

If you would like to speak with a member of the servicing department, please do not hesitate to call us today at our toll-free number XXXX and we will be happy to answer any questions you may have. 

If you have already made your payment and your account is no longer delinquent, please disregard this notice. 

Sincerely, XXXX XXXX Department THIS DOCUMENT IS AN ATTEMPT TO COLLECT A DEBT, AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. IF YOU ARE IN BANKRUPTCY OR HAVE BEEN DISCHARGED IN BANKRUPTCY, THIS LETTER IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A DEMAND FOR PAYMENT IN VIOLATION OF THE AUTOMATIC STAY OR THE DISCHARGE INJUNCTION OR AN ATTEMPT TO RECOVER ALL OR ANY PORTION OF THE DEBT FROM YOU PERSONALLY. 

Please click here to opt out of receiving loss mitigation emails and payment reminder email alerts at this email address from us. Please note that you will still receive other emails related to account maintenance and requested transaction confirmations including, but not limited to, emails providing account login information and confirming services requested through your online account. 

If you wish to manage your email Notification alert preferences as set forth on the website, please log into your online account XXXX XXXX XXXX and visit the Settings & Notifications page. 

The information contained in this message is proprietary and/or confidential. If you are not the intended recipient or you believe you have received this message in error, please : ( i ) notify the sender immediately by forwarding the email to XXXX ; ( ii ) do not disclose, distribute or use the message or the information contained therein in any manner; and ( iii ) after forwarding the email to the sender, delete the message and all copies. 

In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient.

Company response to consumer: Closed with explanation