Consumer complaint received 2025-12-23 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: JPMORGAN CHASE & CO.
State: IN

Complaint narrative:
So I bank with chase bank I deposited a {$40.00} check that my grandpa gave me to buy a house on XX/XX/year> sadly to say my XXXX XXXX XXXX XXXX XXXXXX/XX/year> at XXXX of XXXX XXXX this check cleared and bank kept asking for documents I proved them everytime I provided a document. They said it take care of the issue after they got the document they would ask for a new document on top of it. My grandpas bank called my Chase bank cleared the check as in it was good to go, and that wasnt good enough for Chase fraud support even though its on a recorded line that first source bank for this check that my grandpa wrote called my bank and said it was a good enough that it cleared their system. Chase bank is still holding my funds and refusing to let them go even though they have all the funds check has cleared. Ive been arguing with them for weeks on these funds, providing all the documents they wanted Ive gotten seven different stories. They cant stick to a story. On top of it when I speak to fraud support and they get enough of me, they hang up on me. Theyre rude for sure. Bank has gave them options if they wouldnt take the verbal that they called my Chase Bank in XXXX, Indiana for clearance of the check the first source gave them options, but they refuse to use them options to clear the check for a fraud support all Im trying to do is get all my funds released at a chain bank because they keep telling me after this is resolved were gon na close your account but if we dont resolve this, were not releasing all your money even though all the money has cleared between everything thats in my account so Im making this complaint so you guys can maybe help me clear this up because Chase has got the money all the checks have cleared that needed to clear through the bank and Ive given all the documents that they wanted. Its a new story every day when I speak to them on top of it they hang up on me. Im working on consulting with the lawyer over this, but Im trying to stay away from a lawyer because if they just released my funds, theres no need of it but if I have to consult with Attorney on this, I will but no need if theyll just release my funds because they have cleared in the bank that the check come from even told my bank that the check has cleared at this point, I think Chase bank is a fraud trying to steal my money from me and my name is XXXX XXXX XXXX XXXX and I dont care who says that I made this complaint Chase bank should be punished for their errors and rude attitude and disrespectful fraud support that hangs up on people when theyre trying to resolve issues and do what fraud support wants and then cant stick to their story and change it on you every time you call on top of it, Chase Bank cost me a house that my grandpa was helping me pay for cost me to give my kids a good XXXX because they locked all my money up. They cost me my job if it wasnt for my mom helping me with money to get to work theyre costing me to feed my family because theyre withholding my money from me because my whole account is on lockdown and because I was proving them wrong. They had enough nurse to tell me after it was resolved that they were gon na close my account which I think is wrong because I was proving them wrong that it wasnt fraudulent and even the bank that the check come from was helping me the whole XXXX to resolve the issue, but wouldnt satisfy fraud support so they kept pulling their games and still are pulling their games because its still not resolved in all my money is locked up in their system on top of it. I have a handicap kid at home and a XXXX year-old at home that needs to be taken care of and they lock all my money up. They literally ripped everything from me for the holidays on top of it. We were buying a house with the money made me lose my house that I was closing on plus all the earnest money of that I put down for my house because they were pulling this stuff.

Company response to consumer: Closed with non-monetary relief