Consumer complaint received 2024-11-06 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I am filing this complaint with the Consumer Financial Protection Bureau ( CFPB ) due to the credit bureaus repeated failure to resolve inaccuracies on my credit report, despite multiple disputes filed between XXXX and the present. I have formally disputed at least XXXX times, requesting that the credit bureau provide proper verification of certain items. However, these debts consistently come back as validated or verified without any supporting documentation, which directly contradicts Fair Credit Reporting Act ( FCRA ) requirements. These unresolved inaccuracies continue to harm my creditworthiness and financial stability. 

Details of the Complaint XXXX. Throughout each dispute, I have requested that the credit bureau provide clear documentation or proof of verification for the listed debts. Instead, the credit bureau has responded with a generic statement of validation, without indicating any meaningful attempt to contact the original creditors or reliable sources as required under the FCRA. This lack of documentation suggests either a failure or misrepresentation in contacting the data furnishers, and it demonstrates a failure to conduct a reasonable investigation. The bureaus response does not meet the standard of a thorough or fair inquiry into the accuracy of the reported information, as mandated by law 2. Incorrect Bankruptcy Reporting Of particular concern are two inaccurately listed bankruptcy entries, supposedly filed in XX/XX/XXXX and XX/XX/XXXX. I have submitted documentation proving that neither the XXXX XXXX XXXXXXXX nor XXXX any other known entity authorized to provide such informationverified these bankruptcies. Because these entities either do not report such information directly to credit bureaus or have denied the existence of these records, there is no possible way the credit bureau could have legally or accurately verified these entries. Without a valid, authorized source to substantiate them, the continued reporting of these bankruptcies as verified not only misrepresents the facts but also constitutes a failure to conduct a reasonable investigation, as mandated by the Fair Credit Reporting Act ( FCRA ). This baseless reporting has caused significant, ongoing harm to my credit profile, jeopardizing my financial standing and access to credit. I urge the CFPB to investigate this issue seriously, as the credit bureaus actions reflect a disregard for both accuracy and legal standards in credit reporting. 

Other Disputed Accounts The following items remain unresolved despite multiple disputes and the lack of proper verification : XXXX XXXX XXXX : Incorrectly reported as an account with XXXX allegedly opened in XX/XX/XXXX. No documentation has been provided to validate this entry. 

XXXX XXXX : Beyond the statute of limitations for reporting, as noted in previous disputes, but still listed inaccurately.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation