Consumer complaint received 2025-02-08 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem when making payments — Problem during payment process
Company: Continental Finance Company, LLC
State: OH

Complaint narrative:
I, XXXX XXXX XXXX, Beneficiary ( Trustee of the XXXXXXXX XXXX XXXXXXXX LIVING TRUST ), hereby submit the following statement regarding my XXXX XXXX XXXXXXXX account, administered by XXXXContinental Finance and XXXX XXXX XXXX XXXX XXXX : 1 . Facts & Timeline On or about XX/XX/year>, I tendered payment under UCC 3-603 ( Tender of Payment ). Despite this valid payment, XXXX XXXX XXXX continued to assess interest, late fees, and other penalties, unlawfully treating the payment as late. 

I also requested retitling of this account into the XXXXXXXX XXXX XXXXXXXX LIVING TRUST on XX/XX/year>, sending identification and partial Social Security Number documentation. As of the date of this statement, they have not honored or acknowledged this retitling request. 

My subsequent written and emailed communications have yielded no satisfactory resolution. 



2. Alleged Violations UCC 3-603, 3-604, 3-605 : Failure to properly apply/discharge a valid tender of payment and refusing to acknowledge the trust or discharge obligations once payment was made. 

15 U.S.C. 1666 and 12 CFR 1026 ( Regulation Z ) : Violations of fair credit billing provisions by continuing to charge late fees and interest on a disputed amount after valid tender of payment. 

FDCPA ( 15 U.S.C. 1692 et seq. ) : To the extent the servicing or collection activities are covered by FDCPA, there may be unlawful attempts to collect a debt not actually owed or to misrepresent the amount owed. 

FCRA ( 15 U.S.C. 1681 et seq. ) : If XXXXContinental Finance XXXX XXXXXXXX XXXX is reporting this account as delinquent to consumer reporting agencies, they may be reporting inaccurate information or failing to note that the amount is disputed, in violation of the Fair Credit Reporting Act. 



3. Direct Resolution Requested Immediate Removal of All Improper Fees & Charges : Late fees, interest, penalties, or any negative balance accrued since the valid tender of payment. 

Proper Acknowledgment & Processing of the Trust Title : Update the account to reflect the XXXX XXXX XXXX LIVING TRUST and my capacity as Trustee. 

Validation & Correction : Provide a clear explanation of all charges posted to the account after XX/XX/year>, and correct any inaccurate or negative reporting to credit bureaus as required by the FCRA. 

Written Confirmation of Compliance : Supply a formal letter confirming the above actions, including the updated account status and corrected billing records. 



4. Notice of Default if No Response Pursuant to the relevant statutes ( UCC, FDCPA, FCRA, and federal consumer protection laws under Title 15 of the U.S. Code ), if XXXX XXXX XXXXXXXX and/or XXXX XXXX XXXX XXXX XXXX fail to respond to this dispute or otherwise continue to impose unlawful fees, they will be in default. 

I reserve the right to seek arbitration or file additional legal claims should they continue to ignore or refuse to address the unlawful practices outlined herein. 



5. Conclusion The aforementioned violations have caused financial harm and confusion. I am requesting the CFPBs assistance to ensure the creditor/servicer complies with applicable laws, removes unlawful charges, corrects any reporting errors, and properly manages my account as set forth by the trust documentation and my rights under federal and state law. 




Respectfully submitted, XXXX : XXXX Beneficiary ( Trustee of the XXXXXXXX XXXX XXXXXXXX LIVING TRUST ) XXXX Contact Information ( XXXX ) XXXX Account/Reference NumberXXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation