Consumer complaint received 2026-04-16 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Google Compare Credit Cards Inc.
State: FL

Complaint narrative:
Re : Formal Request to Preserve Google Pay Data Related to Unauthorized Virtual Debit Card Use To Whom It May Concern, I am writing to formally request the preservation of all Google Pay data, logs, and records related to unauthorized transactions made using a virtual debit card linked to my Credit Karma Money account ( issued by XXXX Bank ). These transactions occurred at a XXXX store in XXXX, Ohio, despite the fact that I reside in Florida and did not authorize the creation or use of this virtual card. This request is part of an active bank fraud investigation, a CFPB complaint, and a potential criminal investigation. XXXX. Description of the XXXX XXXX unauthorized individual gained access to my XXXX XXXX XXXX account and created a virtual debit card without my permission. This card was then used for in person purchases at XXXX using what appears to be Google Pay or another XXXX based digital wallet. Because my Credit Karma Money physical card was in my possession, the only way these in person transactions could have occurred is through : Unauthorized digital wallet provisioning Unauthorized tokenization of my virtual card Unauthorized device based tap to pay transactions I did not authorize any of these actions that occurred on XX/XX/year> approximately between XXXX XXXX est at XXXX Store XXXX XXXX located at XXXX XXXX XXXX, XXXX, OH. XXXX. Data Requested for Preservation Please preserve all Google Pay records associated with the unauthorized provisioning and use of my virtual debit card, including but not limited to : Device ID ( XXXX ) used to add the card XXXX Account ( XXXX ) associated with the device Tokenized card numbers Wallet provisioning logs Authentication method used ( PIN, fingerprint, pattern, etc. ) IP addresses associated with provisioning and transactions Device model, OS version, and security status Tap to pay transaction logs Any fraud related internal flags or alerts Any communication between Google Pay and the issuing bank regarding this card This data is critical to identify the individual who committed the fraud and determining how the unauthorized access occurred. XXXX. Relevant Dates and Transaction Information Total fraudulent amount : {$2700.00} Merchant : XXXX Location : XXXX, Ohio Date ( XXXX ) : Sunday, XX/XX/year>, between XXXX XXXX est. Card type : Virtual debit card issued through XXXX XXXX XXXX XXXX XXXX Bank ) I can provide additional details upon request. XXXX. XXXX Notice XXXX XXXX XXXX This letter serves as a formal evidence preservation request. The data requested is relevant to : A federal Regulation XXXX dispute A CFPB complaint A potential criminal investigation A potential civil claim Please ensure that no logs, XXXX, or records related to this incident are deleted, overwritten, or altered, whether automatically or manually. XXXX. Confirmation Requested Please confirm in writing : XXXX. That the requested Google Pay data has been preserved XXXX. What categories of data have been retained XXXX. The appropriate process for my attorney or law enforcement to obtain copies You XXXX send confirmation to the email or mailing address listed above. XXXX. Appreciation Thank you for your cooperation. Preserving this data is essential to resolve this matter and identifying the individual responsible for the unauthorized transactions.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation