Consumer complaint received 2025-08-02 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with fees charged
Company: CIG FINANCIAL LLC
State: TX

Complaint narrative:
I, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, being duly sworn, declare under penalty of perjury and pursuant to 28 U.S. Code 1746, that the following statements are true and correct to the best of my knowledge : XXXX. On or about XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and financed the purchase through AutoNation Finance at an interest rate of XXXX  % APR. 

XXXX. At the time of purchase, I was sold and financed multiple warranty products under coercion I mmncluding : XXXX XXXX XXXXXXXX XXXX : {$1500.00} ( refunded XX/XX/XXXX ) GAP Coverage : {$990.00} Vehicle Service Contract : {$6500.00} Total Refund Received : {$9000.00} XXXX. These refunds were returned to the lender and should have resulted in a recalculated loan with the reduced principal balance. The principal balance was reduced. 

XXXX. Despite these refunds, my monthly payment and interest rate remained the same, and no new amortization schedule or Truth in Lending Act ( TILA ) disclosure was provided to me.

5. This constitutes a violation of the Truth in Lending Act ( 15 U.S. Code 1601 et seq. ), specifically : 15 U.S.C. 1638 : Failure to clearly and accurately disclose changes in finance charges and loan terms.

12 CFR 1026.1720 ( Regulation Z ) : Failure to issue revised disclosures when the loan balance materially changed. 

XXXX. Additionally, this conduct violates : XXXX XXXXXXXX XXXX XXXX XXXX XXXX ( Deceptive Trade Practices Act ) : Misrepresentation and failure to disclose material facts in a consumer transaction. 

XXXX XXXX XXXX XXXX & XXXX : Governing rebate and refund disclosures for retail installment contracts. 

XXXX XXXXXXXX XXXX XXXX : Engaging in deceptive business practices. 

XXXX. I filed a complaint with the XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX did investigation which concluded these allegations were true and correct. The XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX for mileage fraud and other regulatory violations on multiple documents. This further supporting a pattern of misconduct and material misrepresentation in connection with this transaction. 

XXXX. I believe the lender and dealer knowingly withheld loan adjustments to retain refund profits, overcharge interest, and conceal material changes to the loan terms, which may also constitute constructive fraud and unjust enrichment under Texas law. On the Itemization of Amount Financed page of your Retail Installment Sales Contract ( XXXX ), Line XXXX lists : XXXX " Debt Cancellation Agreement Fee paid to the seller '' = {$990.00} Mislabeling the GAP fee under Line XXXX ( which is typically reserved for seller-paid third-party fees ) implies that this was not financed when in reality, it was financed and refunded later with the other warranties. This creates a misleading and incomplete TILA disclosure, violating : 15 U.S. Code 1638 ( a ) ( 2 ) ( B ) : Failing to properly itemize financed fees 12 CFR 1026.18 ( c ) ( Regulation Z ) : Requiring clear separation of optional products from required charges XXXX XXXX XXXX XXXX : Requiring transparency in itemization of financed costs By breaking the GAP out on Line XXXX while the others appear elsewhere, the true total of optional add-on products ( {$9000.00} ) is hidden, and the refund that I received is not properly reflected. This is the GAP coverage, but the way it's being disclosed isolates it from the other XXXX warranty products, which is deceptive when they were bundled together. The contract was structured to obscure the total cost of the warranties. I was charged interest on these optional products, and after refund, no adjustment was made. It justifies my request for : Loan reamortization Refund of overpaid interest Settlement for deceptive financing practices I have sent several emails out regarding this matter AutoNation never responded back. I have emailed corporate department, legal department and customer relations no reply back from neither.

Company response to consumer: Closed with explanation