Consumer complaint received 2024-04-03 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: CITIBANK, N.A.
State: VA

Complaint narrative:
XXXX XXXX XXXX is a certified Service-Disabled Veteran-Owned Small Business ( XXXX ) and the Small XXXX XXXX ( XXXX XXXX XXXX Our XXXX XXXX Code is XXXX and our ( XXXX ) is XXXX in the state of Virginia. 
XXXX. We hold XXXX XXXX ( a ) and XXXX XXXX certifications. 
XXXX. XXXX Certified Veteran XXXX XXXX XXXX ( XXXX ) XXXX. XXXX XXXX XXXX XXXX XXXX ) contract holder under contract # XXXX XXXX. Member of the XXXX XXXX XXXX XXXX, XXXX XXXX, and VETS Go Global. 
Specializing in delivering high-quality IT solutions and the export-import of food commodities, we serve high-profile clients including the Department of State, the Department of Homeland Security, the Department of Veterans Affairs, and the United States Agency for International Development ( USAID ) .

US trade office recommended us to Citi Bank for our international projects, In XX/XX/XXXX, we opened a Citibank account following discussions with Citibank 's trade office, which we believed could support our international project and trading activities in the food commodities sector for Relief aid projects in XXXX. We were informed that the onboarding process for trade finance would take between XXXX to XXXX months. During this period, we utilized our funds, including loans, to conduct our trades, paying various vendors in XXXX, XXXX, and XXXX based on work orders we received. Despite managing {$18.00} XXXX worth of projects from Govt of XXXX, we had to make regular payments to our suppliers, we were unexpectedly notified in XX/XX/XXXX that our account would be closed, without being given the reasons behind this decision. 

Initially, we chose Citibank for its reputed international trade finance capabilities, as advised by a U.S. trade office. However, the notification of account closure came without a clear explanation. To date, we remain unaware of why our account is being closed on XX/XX/XXXX. 

We are eager to clarify the situation, offering justification for our transactions if necessary. Specifically, we have been fulfilling a government of XXXX work order valued at {$18.00} XXXX, directing payments to various vendors for essential purchases. 
As a veteran-owned entity we are seeking CFPB assistance to help us understand why our account will be closed. We have been doing all the transactions per the guidelines of the bank and we request CFPB to allow us to explain to Citi Bank our business working model for international trade. Our reason to work with Citi Bank was that we want to avail their services for the US international trade finance by now because of this decision we will not be able to use this service that is prompted by XXXX XXXX XXXX XXXX XXXX ( VIP ) for veterans like me. These are the trading services that have been promoted by XXXX VIP and now if our bank account is closed then will loose the year and a half banking relationship that we have established with Citi Bank, we would be pushed back to our state as we were in XX/XX/XXXX to start a banking relationship with a new bank.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation