Consumer complaint received 2025-01-29 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: SELECT PORTFOLIO SERVICING, INC.
State: NY

Complaint narrative:
Re : Complaint Against Select XXXX XXXX XXXX XXXX XXXX  for Bad Faith Servicing Practices, Failure to Disburse Escrow Payments, Retaliatory Conduct, and Disregard for Federal Consumer Protection Laws Dear Sir or Madam, I write to formally lodge a complaint against Select Portfolio Servicing ( SPS ) regarding its ongoing failure to administer escrow payments in accordance with its contractual and fiduciary obligations, its pattern of retaliatory conduct in response to my prior complaints filed with the Consumer Financial Protection Bureau ( CFPB ), and its willful disregard for federal consumer protection laws. SPSs actions and omissions have caused me financial harm and undue distress, and I seek immediate corrective action. 

1. Failure to Timely Remit Property Tax Payments Pursuant to the terms of my loan agreement, SPS is responsible for the timely disbursement of escrow funds to pay my property taxes. Despite my multiple written and verbal notifications reminding SPS that my first-quarter property tax payment was due on XX/XX/year>XXXX SPS failed to remit payment as required. When confronted, SPS initially attributed the delinquency to a purported " special assessment. '' However, SPS later contradicted itself, falsely asserting that the payment was mailed on timean assertion that is demonstrably untrue. As a direct result of SPSs negligence, I incurred a late fee, which remains outstanding despite my repeated demands for reimbursement. 

2. Failure to Maintain Homeowners Insurance and Wrongful Policy Removal SPS has also failed to fulfill its duty to ensure the continuity of my homeowners insurance coverage. Despite my numerous faxes, phone calls, and written communications providing evidence of my valid insurance policy, SPS unjustifiably removed my coverage, citing an alleged " address discrepancy. '' This purported discrepancy is wholly pretextual and without merit, as my property at XXXX XXXX XXXX has always been designated in this manner, encompassing XXXX, XXXX, XXXX, and XXXX XXXX XXXX XXXX SPS has never previously raised any issue with this designation, and its sudden decision to reject my coverage under this pretense constitutes arbitrary and capricious conduct. 

3. Pattern of Retaliatory Conduct SPSs conduct is not merely a series of isolated servicing errors but rather appears to be a concerted effort to retaliate against me for exercising my rights under federal consumer protection laws. In addition to its failure to make timely escrow disbursements, SPS has demonstrated a deliberate unwillingness to communicate in good faith or provide a reasonable resolution to these matters. This pattern of conduct constitutes bad faith servicing and may violate applicable federal regulations governing mortgage servicers, including the Real Estate Settlement Procedures Act ( RESPA ) and the Consumer Financial Protection Act ( CFPA ).

4. SPSs Assertion That CFPB Lacks Authority Most troublingly, SPS has outright stated that the CFPB has no authority to regulate its actions, that RESPA does not apply to its servicing obligations, and that I, as a borrower, have no rights or protections under federal law. This assertion is not only legally erroneous but reflects an alarming disregard for established consumer protection statutes and regulatory oversight. If SPS believes itself to be beyond the reach of federal consumer protection laws, this raises serious concerns about its broader servicing practices and its treatment of borrowers nationwide.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation