Consumer complaint received 2025-02-19 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Problem with balance transfer
Company: BARCLAYS BANK DELAWARE
State: NY

Complaint narrative:
I have XXXX Barclays XXXX credit cards : XXXX XXXX and Jetblue credit card. I was a victim of Identity theft and I had a total of XXXX XXXX Transfers transactions that were done on both credit cards between XX/XX/XXXX to XX/XX/XXXX which totals of all balance transfer transaction are {$25000.00}. 
On my XXXX XXXX XXXX I had XXXX balance transfer transactions done with XXXX name called XXXX XXXX XXXX XXXX on XX/XX/XXXX {$5800.00}, XX/XX/XXXX {$5500.00}, XX/XX/XXXX {$2800.00} and Jetblue Card had XXXX balance transfer transaction done with XXXX name called XXXX XXXX XXXX on XX/XX/XXXX {$5800.00}, XX/XX/XXXX {$5100.00}. I don't have any accounts called XXXX XXXX XXXX XXXX  or XXXX XXXX XXXX and I have never done any balance transfers transaction on my XXXX XXXX and Jetblue credit card which I have informed Barclays Fraud team & Fraud Manager and Customer Security team & supervisors many times and have made weekly calls to Barclays since I found on XX/XX/XXXX when received letters stating I did a balance transfer and on my billing statement showing. 
Been calling Barclays weekly telling them I was a victim of identity theft and all XXXX balance Transfers transactions a total of {$25000.00} are all Fraud and I did not do any balance transfers transactions on my Jetblue or XXXX Rewards card. 
I noticed the first XXXX XXXX transfers done on XX/XX/XXXX on XX/XX/XXXX and called XXXX reporting it as fraud. Barclays closed both credit cards Jetbule XXXX XXXX XXXX cards and they reissue both new cards and informed nothing to be processed on both my cards. On XX/XX/XXXX noticed XXXX more balance transfer done on XX/XX/XXXX both cards with same Merchant names ( XXXX XXXX XXXX XXXX or XXXX XXXX XXXX ) and again told them it is fraud. They just closed both credit cards again and re-issue new cards again. On XX/XX/XXXX noticed another balance transfer transaction that was done on my XXXX XXXX card of {$2800.00} on new credit card which I never activated card yet. 
After I called XXXX XXXX XXXX and spoke to Customer Security Supervisor they originally credited my accounts on both credit cards which total {$25000.00} until investigation was finalize on both Jetblue XXXX XXXX XXXX XXXX. 
On XX/XX/XXXX I called Barclays again as I noticed another Balance transfer transaction of {$2800.00} from same merchant name of XXXX XXXX XXXX XXXX on new credit card which was not yet activated to report it as fraud. Barclays informed me that on XX/XX/XXXX they debt my credit card account and put back the {$2800.00} balance transfer back into my XXXX Reward credit as they said that they denied my claim of fraud and found it was not fraudulent and I need to pay it. I also received letters dated XX/XX/XXXX for both my Jetblue XXXX XXXX XXXX cards stating that after investigation on both my Jetblue XXXX XXXX XXXX accounts that they concluded that the both accounts and balance transfers are not fraudulent and they will start putting back the balance transfers totals back on both my credit cards. I also asked for the reason of my denial claim of fraudulent case for both my Jetblue XXXX XXXX XXXX XXXX and they stated they denied it is because all XXXX online balance transferred done online match my name, address and phone on file. Again I insisted that all XXXX balance transfers are fraud and I have never done any balance transfers on both my credit cards and I dont know who this merchant accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX are and I dont have any of these accounts. 
On XX/XX/XXXX I called Barclays again informing them that I have filed report to Police Dept that I was a Victim of Identity theft and the balance transfer with Barclays XXXX and my XXXX balance transfers processed on both my Jetblue XXXX XXXX XXXX are fraud. Fraud Team manager just took down Police report # and did nothing else and did not want to credit my XXXX Reward account stating I need to pay amount as they Fraud team state it is not fraud. Both my Jetblue XXXX XXXX XXXX new credit cards I have not activated yet and I have locked both my cards as afraid this person continues to do more fraud balance transfers on my accounts and Barclays is not protecting me or not believing me that these XXXX balance transfer transactions are Fraud and that I was a victim of identity theft as Fraud team just keep saying it is not fraud and they won't credit my account. 
I have been calling Barclays Fraud team and Customer Security team weekly to get this resolved with them and as of yet still no resolution on Barclays doing anything and them still insisting that these XXXX balance transfer done on my Jetblue XXXX XXXX XXXX credit cards are not fraudulent activities after I am stating that someone stole my information and that Barclays processed online Balance transfers because this person stole my name, address and phone numbers which this person used to balance transfers on both my credit cards. Again I have not done any balance transfers on both my credit cards and I am victim of identity theft and all XXXX balance transfers done are all fraud done by someone else that was not me.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation