Consumer complaint received 2019-05-16 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Can't close your account
Company: REGIONS FINANCIAL CORPORATION
State: LA

Complaint narrative:
Soo Ive had an active, open account with regions for over 4 years now? Im not sure where too even begin but I guess Ill start in XX/XX/XXXX ; My wife and I started trying to XXXX! Of course a couple of loans were needed to make this happen but itll all most definitely be worth it right?!? Wrong! Regions has gotten AT LEAST 4 thousand dollars out of me in excessively abusing the over draft/ returned fees. Which in return has made me late on my rent x2 months, car note and so much more! I havent received 3/4 paychecks in the past month or so. Ive called numerous times trying to close my account due to SMALL subscriptions I couldnt figure out how to stop. There was probably a total of 6/7 employees telling me it was my fault, always on my end, never anything they could do to help. I HAD to have a XXXX balance and nothing pending.. got it, my account has literally NOT ONCE been at this point. So FOOLISH ME opens another account online with regions thinking it was just an account being neglected etc whatever ( about a month and half ago or so ). So I transferred both my wife and Is direct deposit to the new account, which is currently active and Now they have taken it upon themselves too start STEALING my entire paycheck and replacing it the other acct to bring it to balance.. which still hasnt freaking happened BTW. When I called to explain what was going on and beg and plead for advice or help ( TWO MONTHS LATE ON RENT NOW ) I was told that it was collections taking out for my old account and nothing could be done to help because it wasnt under theyre control. I asked if it was legal and was told that it was in the contract I signed to open my acct, I asked her why they didnt call me Simply because Ive been trying to get someone to stop this MONTHS AGO. It was the system well After not getting the last check ( XX/XX/19 ) I was supposed to get AGAIN due to being negative even though Im supposedly protected but at this point Im feeling freaking attacked. Well yesterday XX/XX/19 I took it upon myself to call and file a complaint, the man taking the complaint was very understanding and even mentioned a few discrepancies that didnt make sense. Especially one! I was told ACH payments COULD NOT be stopped or prevented by a woman employee 2 calls ago.. well  this young fella ( praise the XXXX ) mentioned that she was wrong that I could simply pay a fee or something along those lines too prevent them from coming through.. so needless to say I feel robbed, I feel violated and CAN NOT trust my bank to protect my finances whatsoever. They are abusing their right and authority. Ive been considering getting a lawyer but figured Id do some research and found this website. This has happened before, theyve been sued for this! I hope you can get my voice heard! Please. Im working and living too pay a bank right now and losing everything in the process. Im a XXXX year old female just trying to survive here!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation