Consumer complaint received 2016-03-16 00:00:00
Product: Student loan — Federal student loan servicing
Issue: Dealing with my lender or servicer — Received bad information about my loan
Company: Utah System of Higher Education
State: FL

Complaint narrative:
I had XXXX XXXX I took in XX/XX/XXXX. The first lender given by government as it is government Loan according to the people in Financial Aid of XXXX XXXX where I went to school was XXXX XXXX XXXX. Few Years later, I was contacted by another lender called ACS. Now ACS sold me to another called XXXX. My original amount was {$5000.00}. I started paying even though I had part time jobs for some time. After recession of XX/XX/XXXX, I did not find any other job to today. As I was going part time to school because I am adult student and had young children. I finally graduated in XX/XX/XXXX. Since then, I am looking for a full time job, but I did not get any. I kept asking ACS for deferment form hoping to find a job. 
Recently, ACS sold my account to another called XXXX in Utah according to ACS. ACS did not contact me for those changes and when I try to get into my account online, I found my account close with a little message that I should contact XXXX. 
A couple of days I am receiving menacing letters like everyday, that they put me in collection. That I have to pay the amount on billing statement. How can I pay without job! Now they put me in collection, it is going to be hard to find a job in the future. 
That XXXX has changed my account. My original account is XXXX. 
The XXXX has changed in the following : XXXX. 
My complaint is first, how is possible to have XXXX and XXXX different accounts for XXXX loan. It is confusing! I need to have my original account where I have all my records, so that I can recognize the original amount and accrued interests. 
The Amount on their statement is not the same as one in my records. 
Second, I find not acceptable that the students lenders can sell student accounts to anyone like if we were merchandises! The last time I called the number I find in XXXX website, somebody from XXXX answered me and told me that they have purchased my account. He started to ask me my social, my date of birth, address and other important information. I said that I can not give you my information. If you bought my account, you should have all those things you are asking me as they are in my file. I was surprise! When I came back to ACS, the lady I talk to did not give me explanation of how they keep selling my account to people even outside of the country. 
Third, I would like to have my original account and I am asking XXXX XXXX XXXX to have my account back. This time I am going to do anything I can to start to pay at least accrued interests hoping to find a real job. 
By now, I do n't know whom I am talking to ... It could spam or something else ... 
I find that thing unthinkable, and I am worried for my kids and other students specially young ones who already have the burden of multiple loans as you do with those odd business transactions on the back! In my opinion, students should not be treated that way. We are human beings. We should not be sold as beans or sweet potatoes. America is better than that! 
I sent a message to the website of XXXX asking to assign somebody I can talk to, but I did not get answer.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation