Consumer complaint received 2025-03-17 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
On, XX/XX/year>, A contractor installed a brand-new AC unit in my house. The house was under the branch store truck hadn't left. according to the contractor they were coming to fix the issue on XX/XX/year>, and no show. I let them know that I have XXXX XXXX in XXXX and i need the AC unit to be fixed. I let them know that I believe there is something wrong with this new AC unit and I believe the size is wrong as well. They did NOT return my calls or solve the issue. The AC unit has a 10 warranty part warranty and 5 years labor warranty. They charged my home improvement and construction and I moved in XXXX. The AC unit hasn't been working well and I have contacted the contractors through phone conversations and text messages which I have as proof. I started calling the contractor toward the XXXX week of XXXX letting them know the AC unit isn't working well. They couldn't make it due to a family member passed away and they were out of town. I knew something was wrong. I started to text them instead of calling to gather proof. XX/XX/year>, I asked for an update, and according to them the XXXX location store was out of stock, the next excuse they gave XXXX branch store truck hadn't left. according to the contractor they were coming to fix the issue on XX/XX/year>, and no show. I let them know that I have XXXX XXXX in XXXX and i need the AC unit to be fixed. I let them know that I believe there is something wrong with this new AC unit and I believe the size is wrong as well. They did NOT return my calls or solve the issue. The AC unit has a 10 warranty part warranty and 5 years labor warranty. They charged my home improvement {$8700.00}. I even asked them to come and pick up the unit since it is not working right and wrong size. They still have not replied to my calls. I hired an AC license and he verified the unit was the wrong size unit, instant of 4 4-ton units they installed 3 3-ton united. My house 's square footage is XXXX, and high ceilings are a major factor. My credit company Synchrony Bank isn't working with me and I have provided them with all the evidence. Every time I call them, they pass me around and never seem to get the right person. I haven't had any AC since I moved to the house and I feel the contractor took advantage of me, and Synchrony Bank should be supporting me with all the facts but haven't done their job. I have asked for the AC unit to be removed and I was willing to drop it off to the contractor by hiring a few guys. I even let Synchrony Bank know. I have filed a dispute with Synchrony Bank and they don't care. The only thing they care about is their money. They seem to care that I got ripped off and still have no AC working. My family and I have suffered this deal and I have no other choice but to file this complaint.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief