vivekkopthsd/cfpb-consumer-complaints huggingface dataset:
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CT

Complaint narrative:
My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: CT

Complaint narrative:
My credit reports are inaccurate. These inaccuracies are causing creditors to deny me credit. You have the duty to report accurate information about consumers. Please investigate these accounts and inquires and update these accounts accordingly to avoid future litigation.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: MI

Complaint narrative:
My account with Equifax was never late! I have had exceptional payment history with XXXX  XXXX and all payments were placed on Autopay. This late payment that is reporting is a result on a systematic error on their end processing my payment. 


This was clearly a billing error made my the company and is not a reflection of my payment experience which violates USC Code 1681eb. This error has caused severe hard to my reputation, my character, my mode of living and to my family! 


I demand the late payment reported to be removed. 


They are not in compliance with the following law. 15 USC 1666b and its requirements set the standards and the guidance for a creditor to treat a payment as late, yet they are reporting a payment as late and they did not comply with the law!

15 USC 1666b ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

Equifax Never Sent the periodic statement along with the disclosures from section 1637 ( b ).

I have requested proof that this information was mailed or delivered 21 days before the payment due date and this information was requested in good faith pursuant rule 1002 and It was never provided.

This is unfair, illegal, fraudulent, and not equitable to me as a consumer!

Delete the late payments from my consumer reports

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Problem when making payments — 
Company: Sezzle Inc.
State: NY

Complaint narrative:
The company charge me for a subscription service to their anywhere platform without my knowledge then attempted to take money for a payment that I owed them and it bounced because they took money beforehand that was not designated to them or I did not sign up for for their anywhere platform. They are going to report my bounce payment to the credit agencies after they took money that did not belong to them when there was enough money in my bank account for the regular payment. The subscription service was never something I wanted or signed up for.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: AK

Complaint narrative:
I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Credit inquiries on your report that you don't recognize
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
To Whom It May Concern, I am writing to dispute the following information in my file. I recently received a copy of my credit report, and I notice there is an unauthorized credit inquiry made by the company listed above. To my knowledge, I have not signed any documents authorizing the company in question to view my credit report. The listed inquiry was without authorization, and for no legitimate business purposes. As such, it is a very serious error in reporting. I never authorized such action, and this constitutes a violation of my rights under the Fair Credit Reporting Act 604 as well as a violation of my rights to privacy. I am requesting your credit bureau to initiate an investigation and to determine responsible parties in this unauthorized credit inquiry. As part of your investigation, please send the names, business addresses, and phone numbers of those who made unauthorized credit inquiries so I may contact them directly. In addition, I respectfully request a copy of any documents authorizing credit inquiry, and signed on my behalf, so that I may verify its validity. 
If you find that I was not the one who authorized this inquiry, I ask that it be removed immediately from my credit file. Please be so kind as to forward me documentation that you have had the unauthorized inquiry removed. If you find that I am in error, then please send me proof of this. 
Finally, I am requesting an updated copy of my credit report, which should be sent to the address listed above. 
According to the provisions of 612 ( 15 USC 1681j ), there should be no charge for this report. 
Your immediate attention to this matter is appreciated. 
Sincerely, ENCLOSED ARE THE FOLLOWING TWO DOCUMENTS THAT VERIFY MY IDENTITY Social Security Card Inquiry made by : XXXX OF XXXX, XXXX XXXX NA, XXXX XXXX, XXXX BANK XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX CARD

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Shellpoint Partners, LLC
State: TN

Complaint narrative:
Subject : Urgent Dispute of Inaccurate Reporting of Shellpoint Mortgage Account Dear XXXX and XXXX I am writing to formally dispute the inaccurate and fraudulent information being reported on my credit profile concerning my Shell point Mortgage account. Both XXXX and XXXX have failed to correct the errors despite multiple requests and verifications from Shell point Mortgage. 

Account Details : Account Name : Shell point Mortgage Servicing Incorrect Balance Reported : {$210000.00} Correct Balance : {$190000.00} Inaccurate Late Payments : None confirmed by Shell point Mortgage Despite Shell point Mortgage confirming there are no late payments on this account, both XXXX and XXXX have inaccurately reported late payments, causing undue damage to my credit score and financial standing. Furthermore, the balance of {$210000.00} reported by your agencies is incorrect. Shell point Mortgage has verified that the accurate balance is {$190000.00}. 

These inaccuracies are currently under review and litigation, and I have escalated this issue to the arbitration board. Your continued failure to correct this fraudulent information is a direct violation of the Fair Credit Reporting Act ( FCRA ) and is causing significant harm to my credit profile. 

I demand that all incorrect late payment entries be removed immediately and the balance be corrected to accurately reflect {$190000.00}. Failure to address this matter promptly may result in further legal action, including seeking fines and penalties for non-compliance. 

I expect this correction to be made within the legally mandated timeframe, and I request a written confirmation of the actions taken. Please consider this letter a formal notice of your obligation to correct these inaccuracies immediately. 

Thank you for your immediate attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: AZ

Complaint narrative:
I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: CA

Complaint narrative:
I see items on my credit report that I dont recognize, suggesting my identity may have been stolen, as I didnt approve these accounts. Ive raised this issue before and am now urgently requesting their removal. These accounts dont reflect my true credit history and are causing me significant stress. If we cant resolve this, Im prepared to take legal action to protect my rights. These inaccuracies are major obstacles to achieving important financial goals, like buying a house and supporting my family, so I hope we can address this issue quickly.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: EQUIFAX, INC.
State: TN

Complaint narrative:
Subject : Urgent Dispute of Inaccurate Reporting of XXXX XXXX  Account Dear Equifax and XXXX I am writing to formally dispute the inaccurate and fraudulent information being reported on my credit profile concerning my XXXX XXXX  XXXX  account. Both Equifax and XXXX have failed to correct the errors despite multiple requests and verifications from XXXX XXXX XXXX 

Account Details : Account Name : XXXX XXXX XXXX  Servicing Incorrect Balance Reported : {$210000.00} Correct Balance : {$190000.00} Inaccurate Late Payments : None confirmed by XXXX XXXX XXXX  Despite XXXX XXXX XXXX  confirming there are no late payments on this account, both Equifax and XXXX have inaccurately reported late payments, causing undue damage to my credit score and financial standing. Furthermore, the balance of {$210000.00} reported by your agencies is incorrect. XXXXXXXX XXXX XXXX has verified that the accurate balance is {$190000.00}. 

These inaccuracies are currently under review and litigation, and I have escalated this issue to the arbitration board. Your continued failure to correct this fraudulent information is a direct violation of the Fair Credit Reporting Act ( FCRA ) and is causing significant harm to my credit profile. 

I demand that all incorrect late payment entries be removed immediately and the balance be corrected to accurately reflect {$190000.00}. Failure to address this matter promptly may result in further legal action, including seeking fines and penalties for non-compliance. 

I expect this correction to be made within the legally mandated timeframe, and I request a written confirmation of the actions taken. Please consider this letter a formal notice of your obligation to correct these inaccuracies immediately. 

Thank you for your immediate attention to this matter.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
Subject : Urgent Dispute of Inaccurate Reporting of XXXX XXXX  Account Dear XXXX and Experian I am writing to formally dispute the inaccurate and fraudulent information being reported on my credit profile concerning my XXXXXXXX XXXX XXXX account. Both XXXX and XXXX have failed to correct the errors despite multiple requests and verifications from XXXX XXXX XXXX. 

Account Details : Account Name : XXXX XXXX XXXX  Servicing Incorrect Balance Reported : {$210000.00} Correct Balance : {$190000.00} Inaccurate Late Payments : None confirmed by XXXX XXXX XXXX  Despite XXXX XXXX XXXX  confirming there are no late payments on this account, both XXXX and XXXX have inaccurately reported late payments, causing undue damage to my credit score and financial standing. Furthermore, the balance of {$210000.00} reported by your agencies is incorrect. XXXX XXXX XXXX has verified that the accurate balance is {$190000.00}. 

These inaccuracies are currently under review and litigation, and I have escalated this issue to the arbitration board. Your continued failure to correct this fraudulent information is a direct violation of the Fair Credit Reporting Act ( FCRA ) and is causing significant harm to my credit profile. 

I demand that all incorrect late payment entries be removed immediately and the balance be corrected to accurately reflect {$190000.00}. Failure to address this matter promptly may result in further legal action, including seeking fines and penalties for non-compliance.

I expect this correction to be made within the legally mandated timeframe, and I request a written confirmation of the actions taken. Please consider this letter a formal notice of your obligation to correct these inaccuracies immediately. 

Thank you for your immediate attention to this matter.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Public record information inaccurate
Company: LCI Acquisition Inc.
State: MI

Complaint narrative:
LCI Consumer Center XXXX XXXX XXXX XXXX, CA XXXX RE : Your agency Violated my rights to privacy. The law you are violating is here. The civil liability law under which I will sue is here. 15 U.S. Code 1681 ( a ) ( 4 ) - Congressional findings and statement of purpose ( Consumer Right to Privacy ) Attn : LCI Manager ; ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 4 ) There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy. Failure to Comply or delete these items 15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general Any person who willfully fails to comply with any requirement imposed under this subchapter concerning any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; 15 U.S. Code 1681o Civil liability for negligent noncompliance- ( a ) In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter concerning any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure ; and ( 2 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court. 

Chapter XXXX Bankruptcy : Case Number : XXXX Date XXXX : XX/XX/year> Court : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Michigan XXXX XXXX XXXX This account violates 15 U.S. Code 1681a ( 4 ), which grants consumers the right to privacy. 
This bankruptcy should not be included in my credit or consumer report. I demand that you delete this account.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Trouble with how payments are being handled
Company: Nelnet, Inc.
State: CA

Complaint narrative:
EXTREMELY TIME URGENT Dear Firstmark XXXX XXXX : On XX/XX/XXXX, I requested an urgent call from Firstmark Services XXXX XXXX, as after many month of waiting Firstmark Services finally Backdated a requested Natural Disaster forbearance from XXXX XXXX XXXX XXXX. However, during these XXXX XXXX  I was making full payments on these loans, rendering me still due for the XXXX XXXX  of relief during this time. 

To note, during the months of XXXX - XX/XX/XXXX, I was making the full monthly installments on all loans even though my forbearance was back dated to cover these months for the Natural Disaster XXXX declared XX/XX/XXXX. Regrettably I am still now ( XX/XX/XXXX ) showing past due for XXXX or more loans, and I am therefore still owed the XXXX months relief for said dates or a refund for payment made during a time which said loans were supposed to be in the natural Disaster forbearance ( XXXX - XX/XX/XXXX ). Kindly contact me urgently to ensure that I am bestowed the XXXX months of relief for the aforementioned months of XXXX - XX/XX/XXXX ( due to said payments made during supposed forbearance time ). 

Further and more distressingly, on XX/XX/XXXX, Firstmark Services approved a XXXX XXXX forbearance as requested, only yet again reneging on said approval on XX/XX/XXXX grossly unacceptable and causing my account to go past due, after their approval posted to my account on XX/XX/XXXX. 

This matter is egregiously unacceptable, and Firstmark continues to harass, accost and neglect my requests for senior management contact and the placement of this forbearance meriting urgent and immediate escalation at this time. Please be advised that should this matter continue without resolution, I shall engage XXXX XXXX XXXX I-Team Investigative Reporter XXXX XXXX XXXX XXXX XXXX in this egregious matter 's resolution in addition to further complaint with Consumer Financial Protection Bureau , FTC & any and all regulating bodies to aid in this egregious matter 's full and final resolution.

Thank you for your immediate escalation of this urgent matter. 

Best, XXXX XXXX XXXX M.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: EQUIFAX, INC.
State: VA

Complaint narrative:
I have consistently maintained on-time payments, so I find it perplexing to discover an error in my credit report. I am seeking precise and updated records that accurately reflect my timely payments for those accounts.

Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc.
State: VA

Complaint narrative:
I have consistently maintained on-time payments, so I find it perplexing to discover an error in my credit report. I am seeking precise and updated records that accurately reflect my timely payments for those accounts.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: EQUIFAX, INC.
State: GA

Complaint narrative:
I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.

Company response to consumer: Closed with non-monetary relief
Consumer complaint received 2024-09-27 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: Experian Information Solutions Inc.
State: GA

Complaint narrative:
I AM SUBMITTING THIS WITHOUT ANY INFLUENCE AND THIS IS NOT A THIRD PARTY. THE CREDIT BUREAUS STATED MY ACC WAS PROPERLY INVESTIGATED BUT HOW IS THAT POSSIBLE IF THE OPEN DATE IS INACCURATE, THE DATE LAST ACTIVE IS INACCURATE, AND THE DATE LAST REPORTED IS NOT ACCURATE? THIS GROUND FOR REMOVAL, THEY ALSO VIOLATED MY RIGHTS UNDER 15 U.S.C 1681 SECTION 602 A. STATES I HAVE THE RIGHT TO PRIVACY. 15 U.S.C 1681 SECTION 604 SECTION 2. IT ALSO STATES A CONSUMER REPORTING AGENCY CAN NOT FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. PLEASE SEE ATTACHED LETTERS.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation