Consumer complaint received 2026-04-24 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: Block, Inc.
State: FL

Complaint narrative:
FORMAL CONSUMER COMPLAINT ACCOUNT CLOSURE, DENIAL OF ACCESS, AND CUSTOMER SERVICE OBSTRUCTION To Whom It May Concern, I am submitting this formal complaint regarding the abrupt closure of my account with Cash App, the resulting financial harm, and the unacceptable and obstructive conduct I experienced while attempting to obtain assistance from customer support. 1. Account Closure Without Transparency or Due Process My account was closed without clear explanation, supporting evidence, or advance notice. I was not given a meaningful opportunity to respond to or correct any alleged violation. This lack of transparency raises serious concerns regarding fairness and compliance with standard consumer financial service practices. 2. Lawful Nature of Account Activity All activity on my account was lawful and consistent with normal consumer use, including : - Everyday purchases ( food, groceries, bills ) - Transfers between friends and family - Standard consumer services ( e.g., food delivery, rideshare ) I am also a registered XXXX XXXX patient. Any transactions that may have been interpreted as cannabis-related were strictly for legal medical use in accordance with state law. No illegal, fraudulent, or prohibited conduct occurred. 3. Financial Harm and IRS Refund Disruption As a direct result of the account closure, a tax refund issued by the Internal Revenue Service was sent to a closed account and rejected. This created unnecessary delays, financial hardship, and avoidable disruption that could have been mitigated through proper notice or account handling procedures. 4. Customer Service Misconduct and Obstruction When I contacted customer support, I was not provided with meaningful assistance. Instead : - Representatives were dismissive and unprofessional - I was treated disrespectfully during multiple interactions - I was repeatedly directed to departments, resources, or processes that I was explicitly told I did not have access to - I was effectively sent in circles without any real resolution or escalation pathway This conduct amounts to obstruction of customer support, rather than assistance, and demonstrates a failure to provide reasonable access to account information or dispute resolution. 5. Pattern of Concerning Practices Based on publicly available consumer complaints, this experience appears consistent with a broader pattern of : - Unexplained account closures - Lack of transparency in enforcement - Ineffective or inaccessible customer support systems 6. Requested Resolution and Documentation I formally request : 1. A detailed written explanation of the specific reason for my account closure 2. Identification of any alleged Terms of Service violation, including supporting documentation 3. Confirmation of the rejection and return of all incoming deposits, including my IRS refund 4. A record of internal notes or determinations related to my account closure 5. A formal review of the customer service interactions described above Please consider this complaint a request for full transparency and accountability. If this matter is not addressed appropriately, I am prepared to escalate this complaint through the Consumer Financial Protection Bureau and any other applicable regulatory authorities. I expect a timely and substantive response. Sincerely, XXXX XXXX

Company response to consumer: Closed with explanation