Consumer complaint received 2025-02-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: GA

Complaint narrative:
My name is XXXX XXXX and I would like to file a complaint. I feel that I am being discriminated against. I had 3 capital one cards, 1 credit card for 13 years. Excellent pay history. I had one checking account and 2 savings accounts with capital. One that I have had for approximately 20 years. In XX/XX/XXXX I went to a restaurant to use my card, and It was declined. I picked another Capital One credit card, and It was declined. I logged into Capital One to see what was going on, and it showed that my account was restricted. I contacted Capital One. They informed me that they had closed all 3 of my accounts due to adverse public records. I have XXXX credit, I do not have any adverse public records. 

I am not sure what they are referring to, but the closing of my 3 accounts has damaged my credit. My credit score went from XXXX down to XXXX in a day. As soon as they reported that my accounts had been closed by credit grantor, which implied that I have done something wrong. I have maintained an excellent pay history with Capital One. And I mean, excellent. 

As far as adverse public record, the only thing that I can think of is that in XXXX I was convicted of federal charges. I was sentenced in XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. During that time, I maintained my credit in XXXX status. I was not late, nor did I have delinquent accounts. Everything remained perfect. So there is no reason for my accounts to have been closed for adverse public records. My Credit History is and has been stellar. 

I Have paid capital one perfectly, and they have increased my credit limits repeatedly in the past few years, so my credit history, and my payment history is excellent and was excellent. So, for them to simply close my 3 credit cards because they perhaps discovered that I have a criminal record, is not right. That's not based off of my credit history and ability to pay. Doing this type of discriminatory practice hurts people 's credit, and I worked hard to keep mines good, even when I was struggling. If they are going to use criminal history as criteria for refusing credit then they should disclose that. 

My credit should be based off of just that, my history and ability to pay. Why wouldn't my credit history be based off of my ability to pay. The way that Capital One has closed those accounts, All 3 in 1 day hurt my credit. Went from XXXX to XXXX When I have paid on time? That's not right. 

I worked hard for my credit to be what it was. The only reason that it was not over XXXX like it usually is, is because I had balances. It is usually over XXXX. 


Because they closed those accounts it cut off the credit limits, which made my credit look like I charge over the limit. For example, It went from me having say $ XXXX of available credit down to say $ XXXX but showing that I owe XXXX, which would mean that I have charged over the limit, when I did not. This practice Tanked my score. 


This practice is not right. If criminal history is going to be a factor in their credit process then it should be disclosed up front. Because otherwise I am not being judged off of my ability to pay, and since there are more minorities incarcerated than any other race, this is nothing more than a form of race discrimination.

Company response to consumer: Closed with explanation