Consumer complaint received 2024-12-22 00:00:00
Product: Prepaid card — General-purpose prepaid card
Issue: Problem getting a card or closing an account — Trouble getting, activating, or registering a card
Company: FISERV FINXACT CORE
State: WA

Complaint narrative:
Unfortunately, the platform provided by your organization doesn't give enough time for the Money Network and myself to respond within your timeline and ability for you to make adequate final decision before website times out. Please provide me with a contact information, including e-mail address with whom I can stay in contact until this problem resolves instead of opening new complaint. The goal is to resolve this problem and have uncompensated economic stimulus payments paid. I will provide you with some additional attachment that wasn't provided in previous complaint as well as picture of how correspondence with IRS, bank formally known as XXXXXXXX XXXX, XXXX XXXX, Money Network, Attorney General of Washington State Consumer Protection, Taxpayer Advocated Service in XXXX, CFPB and Office of the Comptroller of the Currency looks since XXXX to present. I will be happy to provide you with any copy upon request. 

I'm contacting you in regards to all unpaid Economic Stimulus Payments that are not paid to me. Originally, I've contacted IRS because the check was supposed to arrive by mail at the end of each tax year. After IRS investigation I was told to contact XXXX XXXX  since they are issuer of the payments. XXXX XXXX  closed and now it is known as XXXX XXXX. The XXXX XXXX  did their investigation and stated that it needs to be provided by current issuer called Money Network. From this point and on there is no connection or response who will pay me the debt. Unfortunately, I'm not familiar what kind of intuition is Money Network ; not much information is provided on the internet. 

I'm requesting all stimulus payments to be paid to me as soon as possible by check and mailed by one day mail immediately. Please let me know what amounts will be paid, for what dates and when. I already provided your company with information that was requested. 

For more than several years I've been in contact with IRS, XXXX XXXX XXXX XXXX Money Network, Attorney General of Washington State Consumer Protection, Taxpayer Advocate Service in XXXX, CFPB Consumer Financial Protection Bureau and Office of the Comptroller of the Currency in order to get all unpaid stimulus payments paid provided to everyone in U.S. without exclusion, but me. 

On XX/XX/XXXX, I received an e-mail from XXXX XXXX at Money Network Customer Service giving direction and phone number where I could call to get paid. I've contacted Money Network Financial for four years in order to to get paid unpaid economic stimulus payments. I was promised Impact Stimulus Payments ( EIP ) cards that I never received in mail or in form of a check. The number that was provided to me XXXX does not reach a live service personnel. It loops through pre-recorded options that will not fill the order or allow to leave any voice mail. 

On XX/XX/XXXX, I spoke with a worker named XXXX at the Money Network for the very first time in four years, the questions he asked were personal and invasive in order to just do basic verification to receive unpaid economic stimulus payment debit cards. The questions that he asked sounded like he wanted to run my credit report and criminal record while at it. It sounded more like a scam to me. He would not respond to my questions until I respond to his. Money Network does not respond to written requests. I feel like it's a scam and I no longer know who to contact anymore to get paid. I'm hoping you can help me with this situation as soon as possible. Thank you.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation