Consumer complaint received 2025-06-10 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: CO

Complaint narrative:
I ordered XXXX ebikes from a VERIFIED company on XXXX. I paid the invoice after negotiating with the seller for {$1200.00} INCLUDING shipping. The supplier then gets me a tracking number. However, then they begin to ask for customs fees, insurance, import tax, etc. They stated this would be refunded after the bike was received. Having a tracking number AND having BUYER PROTECTION through CashApp, I paid them the fees. On XX/XX/year>, they asked for another {$1000.00} and PROMISED it would be the last payment. XXXX hours later they asked me for more money. I outright refused and asked for a full refund as they blatantly lied to me. The supplier only kept saying I had to pay and it was surely the last payment and then they would refund me. I am NOT going to pay a company who lies to me. They not only refuse to pay the fee or get the bikes to me, they also refuse any kind of refund. I was completely shut down by the seller as well. I immediately filed a fraud report to CashApp. CashApp has NO email verification a complaint is even received and they have NO area to view or modify your complaint. All they do is give you notice when you file that it will take 10 days. They refuse to take ANY other information once submitted. Even if you have more information later. CashApp also has NO EMAIL SUPPORT. Even though they claim they are consumer based. I received notice from them that they denied all of my claims even though I had proof of all the charges, the refusal for any kind of refund, AND SCREENSHOTS AND TEXTS OF THEM STATING " THIS IS THE LAST PAYMENT '' and then asking YET ANOTHER payment. I tried to call CashApp to appeal the situation and the customer service representative said they can't forward me to anyone else. It is just them for BASIC questions. He sent me an email to give CashApp more information, I attached all of my proof, explained the situation again, and sent it to them. I got an email in 5 minutes stating they closed the case, they didn't look at any of my information or proof, and stated " An investigation of your claim submission and account details concluded that this is an authorized transaction and no error occurred because you authorized the payment. As a result, your dispute was denied. '' Essentially they told me, you paid money so it's your fault. Which means they didn't even look at any of my proof. If that is their stance, they shouldn't have a " report '' button for scams. All I want is my money back and CashApp has done nothing. Their system is terrible, you can't update or even SEE your complaint, and it seems they don't even look at your files as they just determine whether you paid someone or not. It's incredibly unacceptable and with no way to appeal it, they expect you to just move on. 

I am attaching both chats with seller and supplier, screenshot proof of lying to get more money even after stating there would be no more charges ( also in chat logs with supplier ), CashApp refusal PDF with no way to respond or appeal ( no email or complaint area in app or website ), the XXXX invoice for initial purchase, the XXXX VERIFIED report stating they VERIFIED this company, and screenshots of all the purchases through CashApp.

Company response to consumer: Closed with explanation