Consumer complaint received 2026-05-28 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Fraud or scam — 
Company: Block, Inc.
State: MA

Complaint narrative:
I received a debit card out of the blue with my name on it and it wasn't my account phone number didn't match up to me explain this and let them know and they said that's when your card I said I need a new card it's not expired yet so I refuse to use it I was using the original one that I had after I noticed the social security number was on my account after my money just kept depleting out of the balances I didn't understand and I kept trying to contact them and fighting with them about it and the customer service department was entirely Rude the way that they talk to me and they kept trying to get personal information out of me they keep trying to get me to say over and over again in my account my name the cash tag and so forth and my debit card number and I was like this isn't right and I started noticing more and more transactions going back and forth like they were being pulled back now if I transferred anything over I didn't myself but then I noticed it was like a double transaction so I keep contacting to say what's going on why is this double why is this triple they kept trying to make up excuses or it's for this to that and I said that's not even true there's no way in XXXX that that happened and I was paying team through cash up for XXXX presents and I started noticing ton of discrepancies so every time I talk to the cash up support they were acting really strange and then I said noticing that my app looks strange and the : - ) on my chat was XXXX with a mad face on it I noticed that my friend her app was completely different than mine and I went in to go review my documents and it said something went wrong something went wrong they weren't available I couldn't access them for like XXXX months I lost my card contacted them told him I need a new card when they sent me the new card then everything started to slam me and and it was overdrafts that I didn't approve I never selected that push notification to do it loans that I didn't transpire from me honestly there was XXXX instances that I did alone no one was for like a XXXX XXXX dollars the other ones for XXXX and I paid it immediately because I had to go to the ATMs to get the money out because something went wrong and it wasn't letting me transfer it I set a notice in that the cash app text messages were coming from a phone number that matched the phone number that was calling me from XXXX XXXX when it needed to verify my identity when I was opening the mobile banking site when I said to review different parts of the website or the app there was areas that I never even realize that I don't understand why and said I wasn't interested then all of a sudden there's a loan on my account and then there's overdraft charges well I kept getting charged for all these AI programs through XXXX XXXX well when I went to XXXX XXXX I asked them to refund the money because it was a non approved transaction that came coming through so when those funds went out it made my account go negative cash up kept charging me all these overdrafts but I got the refunds from the fraudulent purchases and then it went back to the account will here it is Cash Up is still trying to charge me for all of those transactions putting me in the negative and calling it alone or an overdraft I kept seeing that audible from XXXX was contacting me every XXXX weeks trying to get {$14.00} out of me that came from XXXX it was something that they gave us a benefit it was a free trial I didn't want it so after the free trial I told him I don't continue well they continue to take it out of me and I'd fight for them to get it back then they would take it because they said it was a negative amount cuz it was an overdraft I had to fight back and forth with this all over the place at that point I submitted that complaint to the XXXX XXXX XXXX and XXXX has the audacity saying we don't have an account for you we don't know what you're talking about and same situation happened to me with XXXX verified that happened a XXXX times I kept you know trying to get this resolved in time they need to do their accounting well one time they actually fixed it like nothing and that never ever happened with ketchup I had also mentioned to them before that I had submitted my claim for the class action suit XXXX XXXX because they weren't helping me when my funds went to someone instead of the amount of {$40.00} it turned it added a XXXX and went {$400.00} to somebody they refuse to get it back to me and just told me that I need to just keep asking that person to return it I told him it was pending to cancel the transaction and they insisted that they could not do anything into after the transaction cleared I said well that doesn't make a lot of sense because nobody 's going to just go okay you can have it back this was like all the time with them they were so ignorant and rude so then when I tried to make the discrepancy Then They seized in Frozen my car doesn't work so I ordered another one they still never sent me one my money was in the account for savings and stock and XXXX so I diluted it as much as I could because I don't trust the app and later found out discovered that my entire phone and ID was hacked and there's an overlay on my phone so every app would appear that it was the legitimate but it wasn't it was the hackers I could tell when I covered my camera with a piece of paper they would make my whole screen go black when I was talking and trying to report things all of a sudden my screen would start scrambling going up and down really fast I would hear clicking I could see typing and I kept getting loaded loaded spam calls well it looks like they took out it said that there was an amount of {$40000.00} over the amount of time from XXXX XXXX last XXXX to now that came in and XXXX went out that was an AI that discussed that cuz I was trying to get my documentation because I need I need my statements I still can't get my statements I can't even audit the trace of what they did but this choreographed at the same time of XXXX XXXX when they open my account and I put a complaint in here for that as well this was the same time frame when the XXXX was sighted out of

Company response to consumer: Closed with explanation