Consumer complaint received 2024-04-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Banking errors
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
On XX/XX/XXXX, after being in bed since XX/XX/XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) I got out of bed to deposit {$6100.00} ( I was unable to work all week, I borrowed XXXX from my sister & {$150.00} was a client cash payment- the XXXX was all XXXX ). 
The ATM used was located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX. The details and the claim number are clearly outlined below theyve also been regurgitated no less than 2 dozen times. 


Claim # XXXX XX/XX/XXXX XXXX XXXX XXXX cash deposited Machine added it wrong and said I had a check I cancelled and asked to return items XXXX cash returned with some bills folded I deposited XXXX successfully I have XXXX with me ATM has XXXX of mine Then ATM ERROR RECEIVED SEE ATTACHED PHOTO. 

I called customer service the night of the incident, XX/XX/XXXX and spoke with a rep. Something told me to call back the following day, Saturday XX/XX/XXXX and to no avail, the claim was not actually filed. I then received the above noted claim number. That Monday, XX/XX/XXXX I called the branch ( address above ) and XXXX told me the ATM would be OPENED that day! He called me around XXXX to confirm the service company was there. I heard nothing back. 

On XX/XX/XXXX the {$1600.00} was credited to my account. Here we thought we were all closed out with the claim ; XX/XX/XXXX without any notice the {$1600.00} was debited from my account. XXXX himself was stunned. It has become common place for me to go out of my way to visit the branch so the staff can all attest to this. 

Despite what it may seem, I am wildly aware, organized & rather communicative so you can imagine my shock; thanks to my due diligence I was able to intercept the SBA before my payment bounced. I was unable to issue payroll ( you can see the XXXX stop on the account ). I have calmly, professionally, and politely communicated with XXXX XXXX, Customer Service and XXXX XXXX which has proven futile. 

I encourage you to take the time and consider what this means to a small business owner and certainly one who was ill for the entire first month of the year. And then ask yourself who would spend 60 days+ fighting for $ XXXX Ill answer this for you ; someone who spares no effort at hard work and who has earned every single XXXX. Someone who needs this more than you likely can comprehend. You can not imagine what we have endured as a business and what things like this do to me as a person. XXXX can attest to the fact that I was and am nearing a nervous breakdown. 

I am educated as to your abilities XXXX XXXX XXXX, to do the right thing and override all of this ; its abhorrent what has been done to me and the treatment and lack of regard is simply disgusting. Again, if not for XXXX, I do not have one empathetic, compassionate, or simply human experience with respect to this very pressing issue. 

To make this convenient for you, feel free to give me a call on my cell XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation