Consumer complaint received 2025-02-10 00:00:00
Product: Checking or savings account — Checking account
Issue: Unable to get your credit report or credit score — Other problem getting your report or credit score
Company: SOFI TECHNOLOGIES, INC.
State: MI

Complaint narrative:
On XX/XX/XXXX my husband attempted to add me to joint checking and savings accounts through Sofi. These accounts were opened automatically after an issue that occurred on our previous joint accounts with Sofi that were closed in response to fraudulent activity that occurred. 
The opening of these accounts was in response to a separate complaint that was filed by my husband with the CFPB ( XXXX ) after Sofi restricted our accounts for two weeks and denied access or any information. It wasnt until shortly after this complaint was filed that we were able to get any information from Sofi regarding our restricted accounts.

Within two hours of being contacted by a Sofi representative, our previous joint accounts were closed. At that time, the money was moved to two new accounts. My husband was told by the representative that once these accounts were established, he would need to send an invite to me so that I could be added as a joint account holder. 
My husband sent the invite to me via their app as instructed. While following the instructions I got to a point where a XXXXp stated, were sorry were unable to approve your account. Initially we thought this may be because we acted quickly on the invite. So, I waited a day and tried again with the same results. My husband canceled that invite via the app and created a new invite. The results were the same.

We called Sofi support on XX/XX/XXXX to resolve this issue. After being on the call for almost XXXX minutes, I was informed that it was determined that Sofi had made the decision not to grant me an account.

I was confused as to what led to this decision. We explained that with my excellent credit score and financial resources we couldnt understand why I would be denied an account. Because of this, we asked for further information. The support person put us on hold several times to talk to his superiors to see if he could provide further information. He returned and stated that regretfully he would not be able to provide any further information as to what led to this decision. We were denied the opportunity to speak with the supervisor. 
Upon hearing this, we informed him that we would be recording the call and asked when we could expect some type of further information in any other format such as a letter or email. We were told that would not be provided. 
We then stated that our understanding was that if a bank made such a decision, that financial institution was required to provide the consumer documentation explaining what led to that decision. 
Again, we were told that we would not be provided with anything further. 
We ended the call by explaining that without being provided a reasonable explanation, we were left to assume that the reason wasnt reasonable. I am left to assume it is some sort of discrimination that they do not want to reveal. 
Again, we were told there was nothing more they could do for me. 
We were told that we would get a call back from a superior within a couple of hours or the next day. 
With that, we explained we would wait to hear further and if that did not happen, we would file yet another complaint with the CFPB. 
Most of this conversation was recorded. 
We still have received no information explaining why this adverse action was taken against me. Not being provided with this information limits my ability to assess any erroneous information that may be contained in my financial data available to Sofi and other financial institutions.

Company response to consumer: Closed with explanation