Consumer complaint received 2025-05-08 00:00:00
Product: Money transfer, virtual currency, or money service — Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem — 
Company: Block, Inc.
State: CA

Complaint narrative:
On XX/XX/XXXX I contacted customer support to notify them of an unauthorized transaction this was via chat they automatically closed my claim and did not take action in protecting my account every day since then I have contacted customer support because there were more unauthorized transactions made on my account I notified them everytime I thought they have put in my dispute for these unauthorized transactions and I had to wait 45 days but during this time they allowed over XXXX XXXX dollars to be taken out of my account I have screen shots of all of my conversations through the chat that shows I am letting them know someone has access and I did not give it to them and my funds are being depleted. I finally get an email after asking whats going on they say they closed my case every time I reported to the better business bureau I asked them for a detailed detailed list of my transactions from XX/XX/XXXX to present day they onky sent me a detailed transaction statement from XXXX my funds were already taken by then .I finally got a hold of a live person on XX/XX/XXXX and I spent over 2 hours on the phone going over these 43 unauthorized transactions he did not let me finish going over everything transaction that I did not make he said he is not allowed to take calls longer than an hour .so I would have to call back. I asked and do what start from the regaining its going to take me the same amount of time .but I manged to get some turned into disputes and all were almost immediately denied so I called again and was on the phone for 2 hours 45mins going over one by one transactions I did not authorize and they again instantly denied my disputes threatened to close my account and when I called again they tokd me my account was verified and that my account is not in danger of getting closed but I would have to go on the app and one by one click on each transaction and dispute them one by one I told them the app is not letting me have that option for all of the transactions what do I do he said thats how I do it .I tried was onky able to do a few and they still are denying my disputes they could have prevented this from happening I literally every single day told them money was being taken out of my account no one has my information but me and cash app and I did not authorize these and I want them to put in a dispute or escalate to whatever is higher bc I have over XXXX dollars missing .I am waiting to here back from the better business bureau and cash app is not coming uo with any solution I already received 2 new cards since then and this XXXX time I had to start the disputes over again canceled my newest card and wants me to order another one again its now may I have contacted them with this situation as every single transaction they allowed to go through that was not me and they are doing nothing t I help me there just instantly denieing my disputes

Company response to consumer: Closed with explanation