Consumer complaint received 2025-08-15 00:00:00
Product: Checking or savings account — Checking account
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: JPMORGAN CHASE & CO.
State: VA

Complaint narrative:
Summary of XXXX : On XX/XX/year>, a fraudulent check for {$470.00} was deposited into my sons account without his knowledge or authorization. 
While the check was still pending, Chase made the funds immediately available, increasing his available balance. 
That same day, a XXXX transaction for {$470.00} was initiated and completed using those pending funds. 
Shortly after, the check was returned by the bank as unauthorized. 
As a result, the account was left with a negative balance of {$470.00}. 
It is important to note that without Chases decision to make the fraudulent check funds available, there would not have been enough money in the account for the XXXX transaction to go through. Chases systems and policies enabled the fraud by providing access to funds that were never actually valid. 
________________________________________ Chases Position and Why Its Deeply Flawed : Chase has refused to accept responsibility and insists that all activity took place on the victims own device, therefore holding my son liable for the loss and demanding that he restore the negative balance. However : My son did not deposit the check, did not authorize the XXXX transfer, and does not know the recipient. 
The fact that Chase returned the check as unauthorized confirms that the deposit was not legitimate. 
Chase advanced credit from that invalid check, which is what enabled the scammer to move money out. 
Even if the activity appears to have occurred on his device or from his location, this does not rule out remote access, malware, or credential compromise all common in modern financial fraud. 
________________________________________ Emotional and Personal Impact : Since XXXX, I have spent an enormous amount of time and energy trying to resolve this issue with Chase on behalf of my son. The process has been exhausting, emotionally distressing, and overwhelming. As a parent and legal representative, it has been painful to see my son the victim of a sophisticated scam being treated as if he is the perpetrator. 
This experience has severely affected our peace of mind, and Chases unwillingness to take responsibility has only made it worse. 
________________________________________ Request for CFPB Assistance : We respectfully request the CFPB 's review and support in holding Chase accountable for : XXXX. Enabling fraud by advancing funds from a pending, unauthorized check. 
XXXX. Failing to prevent or detect suspicious, coordinated activity involving a fraudulent deposit and immediate XXXX withdrawal. 
XXXX. Shifting liability to the victim despite systemic issues and policy failures. 
XXXX. Denying reimbursement for an unauthorized transaction that the banks own processes made possible. 
XXXX. Causing undue emotional stress and financial hardship over the course of more than XXXX months. 
We trusted that Chase Bank would protect its customers and act fairly in cases of fraud. Instead, they enabled the fraud and are now demanding repayment from the victim a young customer who was targeted and exploited. 
We ask the CFPB to review this matter with urgency and fairness.

Company response to consumer: Closed with explanation