Consumer complaint received 2024-11-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Was not notified of investigation status or results
Company: Experian Information Solutions Inc.
State: FL

Complaint narrative:
XX/XX/XXXX Subject : Request for Description of Investigation Process - Disputed Accounts on my Credit Report Dear CFPB, Following the recent investigation completed as detailed in this complaint, I am writing to formally request a description of the investigation process your agency followed regarding disputed accounts on my credit report. Pursuant to the Fair Credit Reporting Act ( FCRA ), 15 USC 1681i ( 7 ), credit reporting agencies are obligated to provide a description of the investigation process within 15 days of receiving a consumer 's dispute. 

Upon reviewing my credit report, I identified discrepancies in the reporting of an account that I believe is inaccurately stated. Specifically, five are reported late payments on account number XXXX with XXXX and Experian, although I can confirm that these payments were, in fact, made on time. As required by law, consumer reporting agencies must ensure complete and accurate reporting. Therefore, I am requesting an investigation of this account to update the record accurately to reflect timely payments. 
The reported late payments on this account appear as follows : XX/XX/XXXX : 30 days late XX/XX/XXXX : 30 days late XX/XX/XXXX : 60 days late XX/XX/XXXX : 30 days late XX/XX/XXXX : 60 days late These entries are inconsistent with my payment records, which confirm that all payments were made on time. Additionally, since my last dispute, XXXX now reflects no late payments on this account, further supporting my claim that these payments were timely. 
In light of these discrepancies, I am requesting a detailed description of the procedures used to verify and validate the information reported on this account. If the account can not be updated to reflect timely payments, please provide all relevant documentation supporting the late payment claims, including dates, payment amounts, and any evidence of communication indicating delinquency. 
Additionally, under 15 USC 1681 ( a ) ( 2 ) ( A ) ( i ), my consumer report should not contain information solely as to transactions or experiences between myself and the reporting party. Inaccurate late payment records affect my report and must reflect only true and accurate payment history. 
Reference to PAANL ( Paid As Agreed Never Late ) : The terms of my agreement have been adhered to consistently, and the account should reflect a status of Paid As Agreed Never Late. It is essential that my credit report accurately reflects my financial responsibility and commitment to making timely payments. 
In accordance with 15 USC 1666 ( b ), please provide in writing the reasonable procedures that have been adopted to ensure that periodic statements are mailed to me in a timely manner, in compliance with section 1637 ( b ) of Title 15.

If no verifiable proof of late payments is provided, I demand that the account status be promptly updated to " Paid As Agreed Never Late. '' I expect a response compliant with the FCRA, the Consumer Protection Act, and the Truth in Lending Act within 30 days. Failure to respond within this timeframe will be considered a violation of these regulations. 

Thank you for your prompt attention, and I look forward to your cooperation in ensuring my credit report 's accuracy. 
Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation