Consumer complaint received 2025-11-08 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Information belongs to someone else
Company: LEXISNEXIS
State: CA

Complaint narrative:
I am formally requesting that the Consumer Financial Protection Bureau ( CFPB ) immediately enforce corrective action against XXXX and LexisNexis for persistent and repeated violations of federal law. Over 30 days ago, I submitted detailed written disputes, comprehensive identity theft documentation, and supporting evidence. The bureaus have unlawfully failed to comply with their statutory obligations under the Fair Credit Reporting Act ( FCRA ) and associated federal laws, constituting further violations. Violations Committed by THE BUREAUS : 15 U.S.C. 1681 ( FCRA 607 ( b ) ) : Failure to maintain maximum possible accuracy. FCRA 611 ( a ) ( 1 ) ( A ) : Failure to investigate consumer disputes within the statutory 30-day timeframe. FCRA 611 ( a ) ( 6 ) : Failure to conduct reinvestigations and provide findings. 15 U.S.C. 1692g : Failure to notify the consumer of alleged debts within the required timeframe. Gramm-Leach-Bliley Act ( 15 U.S.C. 68016809 ) : Failure to adequately safeguard consumer personal information. 18 U.S.C. 1028 : Identity theft and unauthorized misuse of personal data. 15 U.S.C. 1681g ( e ) : Failure to provide adequate victim assistance, fraud alerts, and recovery tools. XXXX Violations : Noncompliance with established industry reporting standards. California Criminal Statutes : Violations relating to identity theft and consumer fraud. FDCPA 15 U.S.C. 1692g ( b ) : Failure to respond to validation requests within 30 days. Fraudulent and Inaccurate Accounts Requiring Immediate Removal and Permanent Blocking : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a XXXX XXXX XXXX XXXXormatting and accuracy violations California Consumer Credit Reporting Agencies Act ( CCCRAA ) Cal. Civ. Code 1785.25 ( a ) Rosenthal Fair Debt Collection Practices Act ( RFDCPA ) Cal. Civ. Code 1788.13 ( e ), 1788.17 Consumer Legal Remedies Act ( CLRA ) Cal. Civ. Code 1770 ( a ) ( 5 ), 1770 ( a ) ( 14 ) DEMAND : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Cal. Civ. Code 1785.25 ( a ), Cal. Civ. Code 1788.13 ( e ), 1788.17, and Cal. Civ. Code 1770 ( a ) ( 5 ), 1770 ( a ) ( 14 ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX XXXX  Account Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXiolations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), 6802 ( a ) Metro 2 formatting and accuracy violations California Consumer Credit Reporting Agencies Act ( CCCRAA ) Cal. Civ. Code 1785.25 ( a ) Rosenthal Fair Debt Collection Practices Act ( RFDCPA ) Cal. Civ. Code 1788.13 ( e ), 1788.17 Consumer Legal Remedies Act ( CLRA ) Cal. Civ. Code 1770 ( a ) ( 5 ), 1770 ( a ) ( 14 ) DEMAND : Immediate deletion and permanent blocking of this tradeline under FCRA 1681c-2, Cal. Civ. Code 1785.25 ( a ), Cal. Civ. Code 1788.13 ( e ), 1788.17, and Cal. Civ. Code 1770 ( a ) ( 5 ), 1770 ( a ) ( 14 ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX * * * Violations : FCRA 1681e ( b ), 1681i ( a ), 1681g, 1681s-2 ( b ), 1681i ( a ) ( 5 ) ( B ), 1681c ( a ) FDCPA 1692g ( a ), 1692g ( b ), 1692e ( 8 ), 1692d GLBA 6801 ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX Account Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX Account Number : XXXXXXXX XXXX XXXX XXXX  Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX * * * Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX deletion and permanent blocking of this tradeline under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to identity theft, lack of permissible purpose, and failure to verify. This account must be deleted immediately, flagged under Dispute Code XXXX Fraudulent, and suppressed permanently as part of your automated fraud deletion protocol, in full compliance with federal and California law. XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX * * * Violations : FCRA XXXX ( b ), XXXX ( a ), XXXX, XXXX ( b ), XXXX ( a ) ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX removal of all late payments under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to inaccurate reporting and multiple violations of law. This account must be corrected immediately, flagged under Dispute Code XXXX Late Payment History Dispute, and processed through your structured automation logic to ensure deletion or correction of all unverifiable or incorrect late payment statuses. XXXX. XXXX XXXX Account Number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ( XXXX ) ( B ), XXXX ( a ) FDCPA XXXX ( a ), XXXX ( b ), XXXX ( XXXX ), XXXX GLBA XXXX ( b ), XXXX ( a ) XXXX XXXX XXXX and accuracy violations California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) XXXX Fair Debt Collection Practices Act ( XXXX ) XXXX. XXXX. Code XXXX ( XXXX ), XXXX Consumer Legal Remedies Act ( XXXX ) XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) DEMAND : XXXX removal of all late payments under FCRA XXXX, XXXX. XXXX. Code XXXX ( a ), XXXX. XXXX. Code XXXX ( XXXX ), XXXX, and XXXX. XXXX. Code XXXX ( a ) ( XXXX ), XXXX ( a ) ( XXXX ) due to inaccurate reporting and multiple violations of law. This account must be corrected immediately, flagged under Dispute Code XXXX Late Payment History Dispute, and processed through your structured automation logic to ensure deletion or correction of all unverifiable or incorrect late payment statuses. Additional Inaccuracies to Remove Fraudulent Hard Inquiry : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXemand : Immediate deletion and permanent blocking of these inquiries under FCRA XXXX, California Consumer XXXX Reporting Agencies Act ( XXXX ) XXXX. XXXX. Code XXXX, and XXXX Fair Debt Collection Practices Act Cal. XXXX. Code XXXX due to identity theft and lack of verification. 
Requested XXXX from the CFPB : XXXX enforcement of removal and permanent blocking of all fraudulent and inaccurate accounts listed. 
XXXX deletion of all unauthorized hard inquiries. 
Correction of all inaccurate personal information, including addresses, employers, and names. 
Provision of updated credit reports from all three bureaus confirming these corrections. 
Implementation of statutory identity theft protections, including fraud alerts. 
Comprehensive investigation and imposition of sanctions for failure to comply with FCRA and FDCPA mandated deadlines. 
Imposition of appropriate fines or disciplinary actions against the bureaus for willful neglect of their legal obligations. 
Supporting Documentation Previously Submitted : Government-issued photo identification Social Security XXXX XXXX police report documenting identity theft Proof of current residence Original dispute letters TO THE CREDITORS Declaration : I hereby affirm, under penalty of perjury, that all statements provided herein are truthful and accurate to the best of my knowledge. Due to the significant harm caused by the illegal actions of these bureaus and creditors, I request urgent intervention from the CFPB to enforce compliance with federal law, protect my consumer rights, and restore the integrity of my credit report.

Company response to consumer: Closed with non-monetary relief