Consumer complaint received 2024-06-05 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Fees or interest — Problem with fees
Company: SYNCHRONY FINANCIAL
State: CA

Complaint narrative:
Hello, Please take note the I was sent the enclosed advisory via email today. As a matter of rule I am entitled to receive a bill upon due date and have elected from the creation of this account to have the same applied. 

Moreover, as a customer I believe I am protected under the grandfather rules to continue as noted. You may imposed this new rule on your new customers, but can not retroactively impose the same on your existing customers. This account, if at all, should be offering a discount to promote a conversion to paperless billing, not taking advantage of the convienience to increase their profits, on top of your already exorbitant interest rates. 

As submitted : XXXX XXXX, We're following up on recent changes to your XXXX agreement. Starting in XX/XX/year>, a {$1.00} fee will be charged to your account each month you are sent a paper billing statement. You can avoid this fee if you set up paperless statements and are sent your statements only in electronic form. Plus, going paperless means less waste. Go paperless today. 

To select the form of your statement, follow the steps below.

Not registered for online access yet?

Click the button to : 1. Sign up for online access.

2. Select Paperless Statements.

SIGN UP Already registered?

1. Log in to your account and click on Statements.

2. Follow the instructions on the screen. 

LOG IN If youd like to keep receiving paper statements, no action is needed. Just remember, a {$1.00} Paper Statement Fee will be charged to your account each month you are sent a paper billing statement beginning in XX/XX/year>. 
Paper Statement Fee. We will charge a {$1.00} Monthly Paper Statement Fee to your account. We will charge this fee in any billing cycle in which your balance is greater than {$2.00} and you are sent a monthly billing statement in paper form, even if you also are provided it in electronic form. You can avoid the fee each billing cycle you are provided your monthly billing statement only in electronic form. To make an election regarding the form of your monthly billing statement, please sign up for or log in to our servicing site. 

Synchrony respects your privacy. To read more about our privacy policy, please click here. 

Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission 's ( FTC ) consumer website. 

This is an unmonitored email box. Please do not reply to this email. 


ABOUT THIS EMAIL MESSAGE : This email was sent by Synchrony to provide important account servicing information regarding your CareCredit account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your CareCredit account. 


Credit is extended by Synchrony Bank, which is located at XXXX XXXX XXXX, XXXX XXXX, XXXX, UT XXXX, XXXX. www.synchrony.com 2024 Synchrony Bank XXXX CARECREDIT_PLCC

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation