Consumer complaint received 2024-02-07 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Transaction was not authorized
Company: WELLS FARGO & COMPANY
State: TX

Complaint narrative:
Date : XX/XX/3023 Consumer Financial Protection Bureau case number : XXXX Regarding : Wells Fargo Case : XXXX Acct. ending in : XXXX XXXX XXXX : Complaints Management Office XXXX XXXX XXXX, XXXX XXXX, SD XXXX Subject : Serious Noncompliance and Dishonorable Regulations Performed Dear Wells Fargo, I am writing to express my extreme dissatisfaction with the lack of resolution regarding the fraudulent transactions conducted by Wells Fargo employees on XX/XX/2023, without my authorization or knowledge. Despite my relentless efforts, which include contacting your company twelve times and engaging with executives, customer service representatives, complaints departments, and management, my issue remains unresolved.

Summarized Current State of Affairs : 1. Wells Fargo Service : Provided detailed information regarding the fraudulent transactions committed by Wells Fargo employees, no concrete action has been taken. The evidence, including recorded phone conversations, clearly demonstrates unprofessional communication and falsification of records by your employees. 

2. Formal Complaint : The unsatisfactory and unethical treatment received from Wells Fargo customer service, claims, and executives. It has been three months since the complaint was filed, ( four months total ) and there has been no progress in refunding the unauthorized withdrawal of {$1000.00} from my account. 

3. Representative Contact : Wells Fargo acted in bad faith and violated regulations continuously. I have reported this case, along with the unresolved complaints, to the Consumer Financial Protection Bureau ( CFPB ). 

4. Legal Consideration : I have sought advice from attorneys specializing in consumer protection law and forensic accountants with expertise in illegal activities. If not resolved they will assess the merits of potential legal actions, considering the late fees, disruptions to my life, XXXX rights, and the cessation of healthcare, medication and treatment services resulting from the closure of my accounts and fraudulent withdrawals performed by Wells Fargo Company. 

Despite multiple attempts to address my concerns, no satisfactory research or resolution has been provided. I have attached a faxed affidavit, which was sent on XX/XX/2023, as advised on the letter sent XX/XX/2023. The affidavit was notarized and sent to the fax number ( XXXX ) provided : sent by XXXX XXXX, the Personal Banker, at Wells Fargo ( attached original document that was submitted on XX/XX/2023 ). Emails have also been sent the the Wells Fargo XXXX team ( XXXX XXXX ). I have also attached the fax receipt for the unsuccessful attempts to send the affidavit to an alternate fax number provided by XXXX XXXX sent on XX/XX/2023 and XX/XX/2023 as this fax number is offline and they lost all my documents somehow.. 

Wells Fargo 's failure to reissue the unauthorized check, despite receiving the affidavit nine times, threXXXX different ways is inexcusable. This negligence has had severe consequences for me, including financial hardship during the holiday season ( XXXX XXXX XX/XX/2023 ), missed doctor appointments, damage to my credit report, and the inability to pay for essential expenses such as medication, rent, auto expenses, insurance, and cellular services. As a XXXX individual with numerous medical conditions, including four life-threatening illnesses, Long haul Covid-19, with twenty prescriptions your actions have caused significant hardships to my mental, emotional, and physical well-being. 

It is evident that Wells Fargo has not demonstrated a commitment to inclusivity, fair treatment, or adherence to federal and state laws and regulations. Discrimination on various grounds has been observed throughout this process. I demand immediate and comprehensive resolution to this matter. The case must be reopened, the unauthorized check reissued, and the funds restored to my account. Additionally, I expect full compensation for the damages I have suffered, including the financial losses, emotional distress, medical issues arising, and other hardships caused by Wells Fargo 's actions. 

Failure to address this issue promptly and satisfactorily will leave me no choice but to pursue all available legal avenues to seek justice and hold Wells Fargo accountable for its misconduct. I anticipate your immediate attention to this matter and a prompt response outlining the actions you will take to rectify this situation. 

Yours sincerely, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, TX, XXXX Phone : ( XXXX ) XXXX Dear Wells Fargo XXXX In Texas, as in many other jurisdictions, unauthorized withdrawals and the submission of checks without proper authorization is considered unlawful or fraudulent activities. These actions violate state and federal laws related to banking, fraud, and consumer protection. 

It is challenging to comprehend how a company could engage in unethical practices such as withholding an individual 's financial information, illegally transferring funds without proper authorization, and neglecting to inform clients about the withdrawal of their funds. Additionally, the involvement of eleven individuals in falsifying documents, whether in preparation or transmission, adds a level of unprofessionalism that surpasses reasonable expectations. 

I received the affidavit in question without having initiated any corresponding tasks, as Wells Fargo executed a fraudulent withdrawal of funds from my account, subsequently issuing a check without my authorization. This check, bearing number XXXX and valued at {$1000.00}, was neither received nor authorized by me, and I was not notified of its issuance. Consequently, I find myself entangled in this situation for the past four months, during which eleven distinct employees have displayed varying degrees of dishonesty, inadequate training, carelessness, and unprofessional conduct. 
The fore mentioned affidavit was transmitted via fax on a Friday from a Wells Fargo branch in Texas to the number XXXX formally assert that I neither received nor solicited the original check, as Wells Fargo engaged in fraudulent activities by illicitly dispatching check number XXXX, dated XX/XX/2023, in the amount of {$1000.00}, without obtaining my consent. 
Wells Fargo conducted an unauthorized withdrawal of {$1000.00} from my account ending in XXXX, subsequently issuing check number XXXX on XX/XX/2023, without apprising me of the transaction. 
Upon contacting Wells Fargo in XXXX, I was initially informed that my account was in a negative balance, with subsequent discussions revealing an admission to the unauthorized withdrawal. To my surprise, I was informed that there was no obligation on their part to notify me of such actions. 
In XXXX, I communicated with Wells Fargo, wherein they acknowledged an unauthorized withdrawal but asserted that they were not obligated to notify me of such actions. 
Subsequently, in XXXX, upon contacting Wells Fargo, I was informed that the initial check would be canceled, and a replacement check would be issued. However, in a subsequent conversation in the same month, after updating my address, I was notified that no check had been dispatched. 
Further communication with Wells Fargo in XXXX revealed that an affidavit would be sent for my signature. 
Upon reaching out to Wells Fargo in XXXX, I was surprised to learn that there was no record of my knowledge regarding the affidavit. Subsequent inquiries within the same month yielded conflicting information, with one representative asserting that no affidavit had been submitted, while another claimed that the affidavit had been sent, signed, notarized, and faxed. 
In a subsequent interaction with Wells Fargo in XXXX, I was informed that the previously mentioned fax had not been received and was advised to contact another department. 
Continuing the correspondence with Wells Fargo in XXXX, I was told that the individual who denied any continuing the correspondence with Wells Fargo in XXXX, I was told that the individual who denied any knowledge of the affidavit possesses pertinent information. 

Impact on My Life and Well-Being Due to Financial Complications My life and overall well-being have been significantly compromised and disrupted by a series of unfortunate events. Firstly, I find myself in a XXXX and unemployed state, battling the long-term effects of Covid-19. This has resulted in a multitude of health issues, requiring a staggering twenty-two prescriptions and numerous hospitalizations and surgeries.

Unfortunately, the past three months have been particularly challenging due to an unlawful financial intrusion by Wells Fargo. They wrongfully withdraw my funds and subsequently misplaced them, leaving me in a state of emotional and mental distress. The repercussions of this financial ordeal have been far-reaching. The time and energy I should have devoted to critical doctor visits, surgeries, medical appointments, and securing necessary medications and support have been diverted toward resolving this financial crisis. As a result, my health has deteriorated further, exacerbating my overall well-being. 

Wells Fargo 's prolonged withholding of my only available funds, spanning a period of XXXX months, has left me unable to meet basic needs such as purchasing food, paying rent, covering my car payment, electricity bills, cell phone expenses, and health insurance premiums. Consequently, my financial resources have become grossly inadequate, leading to a cascade of negative consequences. The unauthorized withdrawals from my account by Wells Fargo have resulted in insufficient funds, causing multiple non-sufficient fund ( NSF ) incidents. These incidents have significantly impacted my credit score, which has plummeted by more than fifty points in just one month. Moreover, Wells Fargo 's abrupt closure of my checking and business accounts, despite my decade-long patronage, has disrupted all direct deposits. With a hold placed on my checks until after the new year, I face imminent loss of my apartment, car, and the accumulation of numerous late fees and notices. 

As the holiday season unfolds, the domino effect triggered by Wells Fargo 's actions has left me on the brink of losing everything I have worked tirelessly for. Presently, I find myself thus far, {$5000.00} in late fees, nsf charges, and notices accumulating in financial obligations, due to an unauthorized withholding of {$1000.00} from my Wells Fargo account in XX/XX/2023 causing a domino effect, constituting fraudulent activity performed by Wells Fargo. In summary, the compounding consequences of Wells Fargo 's actions have had a severe impact on my life and overall well-being. The financial turmoil they have caused has not only disrupted my immediate circumstances but has also jeopardized my long-term stability and prospects for a secure future. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas, XXXX Phone : ( XXXX ) XXXX UNETHICAL COMPANY CREATES CITIZEN HARDSHIPS In regard to : Accounts Fraudulently Hacked Dishonesty Facts, Unprofessional Communication, Unreliable Investigation and Unethical Procedures. 

Currently Thus Far : Wells Fargo Service : provided details regarding the fraudulent transactions as a result of Wells Fargo employees. 
Document : A record of eight interactions with Wells Fargo employees, of dates, emails, and summaries of conversations. 
Formal Complaint : An unsatisfactory resolution through customer service, claims departments, and executives failure for three months and a formal complaint was submitted. 

Representative Contact : Wells Fargo acted in bad faith, violated regulations. The Consumer Financial Protection Bureau ( CFPB ) handles complaints. 
Legal Consideration : An attorney specializing in consumer protection law. Providing guidance, assessing merits, as potential legal actions may be taken if not resolved with a comprehensive plan of action. 

Submitted Affidavit In Branch Hello Wells Fargo, I am writing to bring to your attention the professional, educational, and personal challenges faced as a result of the financial difficulties I have encountered, particularly in regard to my relationship with Wells Fargo. Over the past few months, the cumulative effect of late fees, reconnections, new connections, loss of items, missed appointments, doctor visits, and medical procedures has been devastating. 

As an individual with a XXXX and no current source of income, the last XXXX dollars in my account was withheld by Wells Fargo for an extended period, rendering me unable to meet essential financial obligations : such as rent, auto payments, utilities, communication device, and necessary medical appointments. The financial strain has also led to a decline in my credit score, dropping XXXX points in the month of XXXX, as the problem is still not solved. Unfortunately, the situation has worsened in XXXX. Due to the exhaustion of available funds caused by Wells Fargo 's actions, I have experienced multiple instances of insufficient funds and subsequent disconnection of my checking and savings accounts. Regrettably, I have lost my apartment, my means of transportation, my cell phone, and my overall health has significantly declined. I am currently seeking shelter to keep warm, with limited access to medical care and prescriptions due to this domino financial effect. 

Moreover, the consequences of these financial hardships have extended beyond the immediate financial implications. The inability to process direct deposits has resulted in further late fees and financial difficulties with various payees. The domino effect created by these circumstances has caused immense emotional, financial, and physical stress in my life. Additionally, the cyberattack has resulted in fraudulent activities and disruptions to my banking and financial accounts. 
Wells Fargo froze, and closed accounts ( checking, business, and credit card accounts ). 
XXXX XXXX suffered a loss and late fees XXXX XXXX XXXX 's account impacted by a loss XXXX late fees Bridge crest Financial, auto loss of down payment due to accounts closed XXXX XXXX XXXX ( Apart ), late fees and loss Wells Fargo account has insufficient funds, Financial losses : XXXX, XXXX XXXX and XXXX XXXX ( XXXX XXXX dollars, late fees ). 
Affected credit score negatively, resulting in a drop of XXXX points on XXXX. 

At present, I am left with no choice but to request that you take these circumstances into serious consideration. If necessary, I may be forced to seek legal representation to address the pain, suffering, and bad faith that Wells Fargo 's actions have caused, as well as the hardships I have endured. It is my hope that we can find a resolution that acknowledges the immense challenges I have faced and works toward rectifying this situation. I kindly request a prompt response and a comprehensive plan of action to address the financial burdens imposed upon me. I believe that by resolving these matters, we can alleviate the undue stress that has plagued my life and restore a sense of stability and security. Thank you for your attention to this matter. 

Sincerely, XXXX XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation