Consumer complaint received 2024-11-06 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Escrow, taxes, or insurance
Company: RoundPoint Mortgage Servicing LLC
State: CA

Complaint narrative:
Roundpoint is stealing funds from my escrow account. 

1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has knowingly made false statements to a Federal Regulator. When XXXX XXXX provided the statement titled Escrow Disb Amounts indicating a debit of {$1900.00}, described Escrow disbursement to mortgagee on XX/XX/XXXX, and a debit of {$4600.00}, described Escrow disbursement to mortgagee on XX/XX/XXXX, when any investigation into my account would clearly indicate no payments of {$1900.00} or {$4600.00} were ever made. XXXX XXXX is knowingly making false statements regarding the refund of monies. XXXX XXXX is a co-conspirator to conversion of Trust Funds in excess of {$6500.00}. This is nothing short of XXXX XXXX. 
2 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX is attempting to use her position as an attorney as a weapon. XXXX XXXX is using her position as an XXXXXXXX XXXX XXXX XXXX to intimidate and bully consumers. Her end-goal is to intimidate consumers who are rightfully due funds to forgo collecting those funds or must face RoundpointXXXX XXXX XXXX .

3 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, has knowingly made false statements to a Federal Regulator. When XXXX XXXX repeated the statement I have completed a thorough investigation into XXXX XXXX payment history, and he pays several mortgages with a single check When no such payments have ever been made in that fashion : XXXX XXXX is knowingly making false statements as to the payment history of my loan. XXXX XXXX is knowingly making false statements to Federal Regulators when she made the statement A thorough review of our files has been conducted to fully address the concerns. XXXX XXXX XXXX is making false statements regarding an investigation or XXXX XXXX is making false statements to coverup Roundpoints multiple mortgage collection violations. 
4 ) XXXX XXXX, Assistant Vice President of Roundpoint Mortgage Servicing, has knowingly made false statements to a Federal Regulator. When XXXX XXXX made the statement I have completed a thorough investigation into XXXX XXXX payment history, and he pays several mortgages with a single check When no such payments have ever been made in that fashion ; either XXXX XXXX is making false statements as to her investigation, or XXXX XXXX is making false statements to coverup Roundpoints multiple mortgage collection violations. 
5 ) Roundpoint has misapplied 7 mortgage payments in the last 13 months. 
6 ) Roundpoint has charged over {$5000.00} in late fees for mortgage payments which were paid on time. By their own admission Roundpoint does not consider consumers payments as received until they are processed, which may be two or three days after they are actually received. Roundpoint is defrauding consumers out of unearned late fees. 
7 ) Roundpoint has made over XXXX deposits and withdrawals of funds to my three accounts in the last 14 months. Roundpoint has violated mortgage collection laws by creating false accounting of principal and interest payments. 
8 ) Roundpoint is stealing funds from my escrow accounts. Roundpoint has taken over {$2000.00} from my escrow accounts without any explanation. Review of payments due for property taxes and insurance do not coincide with Roundpoints unauthorized withdrawals of thousands of dollars from my escrow accounts. 
9 ) Roundpoint has defrauded me out of interest savings on extra principal reduction payments I have made on my loans. On 7 occasions Roundpoint misapplied my extra principal reduction payments and taken several months to correct the mis-accounting. In the meantime, Roundpoint charged me interest on the extra principal I paid in advance. i.e. I made an extra principal payment one month which was misapplied, the mistake was not corrected until three or four months later, in the meantime I was charged interest on those funds and cheated out of the extra interest savings I was due for the three or four months. These are compound interest loans and any savings in the early years add up to thousands of dollars in saving over the lifetime of the loan. At least 7 times in the last 13 months Roundpoint has defrauded me out of my rightful interest savings. 
10 ) Roundpoint failed to file IRS forms XXXX in a timely manner. Roundpoint has defrauded me by filing inaccurate Form XXXX with the IRS. Roundpoint has defrauded the IRS by not paying penalties for failing to file Form XXXX in a timely manner. Roundpoint has defrauded me by backdating time sensitive tax documents. In XXXX, I received incorrect Form XXXX from Roundpoint dated XX/XX/XXXX. In XXXX, I received corrected XXXX backdated to the same date in XXXX. Backdating time sensitive IRS documents is fraud. 
11 ) Roundpoint has failed to ever send me a XXXX Form XXXX for XXXX XXXX XXXXXXXX XXXX ) Roundpoint is defrauding me by misreporting my payment history to the credit reporting bureaus. At least 7 times in the last 13 months Roundpoint has defrauded me by misreporting my payment history to all 3 credit bureaus. That is 36 times they have misreported my pay history to a credit reporting agency. Every time Roundpoint misapplies my payments, they immediately report to the credit bureaus I am behind in my mortgage payments. When Roundpoint misreports my payment history it shuts down all available credit options for me. As a real estate developer this is devastating to my business. Roundpoint has caused me irreparable harm by misreporting my payment history and slandering me to the credit reporting agencies. 
13 ) Roundpoint is currently showing me behind in my payments and has started the foreclosure process against me. 
14 ) Roundpoint is violating mortgage collection laws by sending me and calling with threatening messages of foreclosure when in fact I have fully lived up to my obligations.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation