Consumer complaint received 2024-12-26 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account information incorrect
Company: Experian Information Solutions Inc.
State: TN

Complaint narrative:
In 2024 I reach out to the XXXX XXXX XXXX for help in regards to filing a formal complaint that this company was charging me for each loan that I obtained through them and I had a total of XXXX loans at that time and they had to only reported XXXX of the loans and but the loan was paid back with satisfied shouldn't no late payments and that the loan was closedDue but then when I go to them to try to get them to report to the credit bureaus about my credit history with them, they absolutely refuse. They say that they are not required to report my loans to the credit bureau, but they use the credit bureau to determine if I'm eligible for a loan. Well my credit score is not going to go up because the company that I entrusted that told me that they reported to the credit bureau of my on-time payments has done the exact opposite. They withheld all of my information the better. The XXXX XXXX XXXX could not get a satisfaction outcome on this for me. I could not get a satisfactory outcome. My outcome on this for me and they said they are not obligated by the state or federal law to report loans and interest occurred and paid by the consumer to the loan company that provided the loan for my card. The company that I have dealt with their name is XXXX. They offer a card that we can use at a variety of pretty much any store in the United States, but we have to set it up as a loan to where we're borrowing money. But we do a truth and landing where we agree to pay back the money with interest or no interest. Some interest has been as high as 39 %. Some has been as low as 0 % and in the 2 years I've been using them. I have never missed a payment. Paid my payments on time and paid my payments even early and then now only. Are they refusing to report on my behalf to the credit bureau? But I've got a loan and I've got the screenshots of the loan ID where they said they denied me for such loan but now they are demanding payment from me for that loan and I'm just curious is that legal? Are they allowed to deny me for a loan and then say oh well the merchant gave you the merchandise and so therefore you have to pay us for that loan when I was denied that loan from that merchant ever quest and they are trying to say that the reason they're denying me credit is because of my payment history. Okay. Well my payment history with this company has never been one day late. Matter of fact, it's been anywhere from 10 to 25 days early and I have begged pleaded threatened to expose them. I've reported them to the XXXX  XXXX XXXX I'm now reporting them to you guys. I feel like that they don't report to the credit bureaus so that they can skip out on paying the appropriated taxes that they actually earn as a company because they tell you one thing and do another. I looked up on the internet where it said that they are responsible for adequately reporting to the credit bureau every loan that is taken out by someone and they told me that if I wasn't pleased with their company they could close my account and then I would be charged a higher interest for the the remaining loans that I have at the time. But as long as I continue to keep borrowing that they won't up any of my interest rates and I don't feel like that's fair to me that they threaten to change my finance rate just because I'm unhappy and I don't want to borrow from them anymore. And then I've got the documentation that says they denied me alone. Do I have to pay those payments or is that something that they need to take up with the consumer? Because it's not my fault that they denied me and they still gave the consumer the okay to send me the merchandise. But I do have the denial letter

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation