Consumer complaint received 2026-04-08 00:00:00
Product: Debt collection — Telecommunications debt
Issue: Attempts to collect debt not owed — Debt was paid
Company: Kriya Capital, LLC
State: TX

Complaint narrative:
Rebuttle on XXXX XXXX XXXX fraud On the weekend of XXXX XXXX XXXX of XXXX I had just switched services from XXXX XXXX month before to XXXX. I kept getting calls about XXXX XXXX XXXX fiber optics changing in my neighborhood for a year. I answered a call, which I know not to do, but here we are. They convinced me to swap to XXXX XXXX XXXX because I could bundle my phone bill with my internet and tv service that was already with XXXX XXXX XXXX. They claimed XXXX XXXX XXXX already owned XXXX phone service anyway so it would be a move across. They said my phone and internet/tv bill would be cheaper swapping to them. This, along with several other promises, I quickly found were not true. They claimed I would have mobile hot spot which I didnt get. The lady I spoke with used the number XXXX. Her reply on XX/XX/XXXX @ XXXX XXXX was, " Sorry I am not in the office just heard your message your line we were supposed to add the motile hotspot once it was activated. if you dial XXXX from your phone you get an agent, tell them only on your number to change the plan to our unlimited starter plan. That will activate the mobile hotspot, sorry for the inconvenience. '' This didn't happen. They wouldn't swap me to what she said she sold me on. I still have the screen shot and this conversation. ( See attached screen shot. ) They lied and said these things to get me to switch over to them. They said I wouldn't lose my insurance on my phones, which I did, and they said we got a free phone for a onetime fee of {$50.00}, which we did not. I mailed the phone back. On XX/XX/XXXX, while I was in XXXX XXXX for the weekend, I finally got hold of an XXXX XXXX XXXX rep. He admitted that this behavior from reps was happening so they would get sales and sometimes these reps would lie just to get the business. He apologized and understood why I would not stay with them after this. I didn't want to support a company that would do this. I swapped my phone lines and one XXXX back over to XXXX the day I got back, Monday, as it was a cheaper option after all. XXXX XXXX XXXX swapped all except the XXXX. I don't know why they left it on other than to spite me for changing or maybe it was an accident. I dont know. I didnt even talk to them. The rep did. I was in front of her. I heard every word. You can check and see this 4 day event ( because this all happened over a weekend ) and now I'm charged for service that I never used on the XXXX and should have been turned off with the phones. They justified the high fee for one XXXX because it became the main account with the phones gone. That's why it's not the price of a typical XXXX number. We use XXXX XXXX XXXX for our internet and tv. I contacted them several times and explained all of this. They would agree to take it off, I supplied proof as well as a text with the agent that lied to begin with. They just never removed it. I sent in physical evidence last year. It was removed for a year. XXXX XXXX XXXX apparently sold this account to make even more money falsely. Why this is all coming back for an account that was literally never even used is crazy to me. I can understand if it was a used account, but it was not. They simply neglected to remove the XXXX off the account when they took off the phones and tried to keep billing my card even though I shut off auto pay. You can see on the screen shots thats what they were doing. It was NOT an unpaid bill, they just wouldnt cancel my service. This was on them, not me and now It's back on my credit. It is unethical and wrong. They're getting away with it because it is XXXX XXXX XXXX. Look at my credit. It is spotless. I had a credit of XXXX prior to this mess added yesterday. It's wrong. Please help remove this lie off my credit and report XXXX XXXX XXXX for doing this. They are certainly doing this to others. I understand debt collection is what you do, but I can hope that the integrity of your company will make you not pursue false debt, only true debt. I too cant stand a thief or someone that doesnt pay their bills. This is not the same. This should have stayed removed off of my credit. They sold you a false debt. I paid {$320.00} on XX/XX/XXXX with credit card ending XXXX. The confirmation # is XXXX ( See attached screen shot ). This was for AFTER I had canceled my account. I paid it to get it over with because they made it so impossible to cancel my accounts. No XXXX XXXX XXXX employee wanted the cancelation on their name to take credit for it. Even though this was a false charge to begin with, I paid it just to get over it with knowing all the conversations had gotten me nowhere for a year anyway. There was no usage during this short, less than a week of service. This was from an unused XXXX charge that they neglected to cancel with XXXX other phones, and they always told me it was canceled. They continued to keep trying to bill my card long after all of this was canceled. I paid for all that was owed and then some. It's crazy how XXXX XXXX XXXX gets away with this. It's known they do this to people. ( See attached payment screen shot ). They just tried to continue to auto withdraw from my account and they refused to cancel my account that was canceled and dealt with too many times to mention. It isn't hard to check to see if this XXXX was ever used doing these 4 days or after on their account. I never had access to turn the account off on my end. This had to be done by XXXX XXXX XXXX. I don't work for them to allow access. You can see all the other phone lines were shut off around this time. Please just check and see if I'm telling the truth and this is a false charge. The numbers canceled and moved back to XXXX are as follows, XXXX ( this is the one it was while with XXXX XXXX XXXX that weekend. ), I have screenshots of the numbers. It is currently XXXX and that's what it changed to when they should have already had it shut off. On XX/XX/XXXX, I reported to XXXX about XXXXXXXX XXXX XXXX not turning off this XXXX that was never used, while they billed me as it was already turned to a different number. They should not have been able to report this to sell it as it was already resolved. Yet another way XXXX & XXXX used me for false charges. This should be illegal. They simply refused to cancel my account. This was NOT an unpaid or late bill. Kindest Regards, XXXX XXXX

Company response to consumer: Closed with non-monetary relief