Consumer complaint received 2025-10-09 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Billing problem
Company: HYUNDAI CAPITAL AMERICA
State: FL

Complaint narrative:
URGENT : I am submitting another complaint concerning the same issue because my previous complaint, # XXXX, remains unresolved due to Hyundai Motor Finances repeated inaccuracies and failure to competently resolve a straightforward account adjustment, which has caused a serious, unnecessary inconvenience to me as your customer and has been beyond frustrating. 

After reviewing the payment history provided ( which I will reattach here ) in your company 's response to my # XXXX complaint, there are clear inaccuracies in your explanation and payment history statement provided. 

First, the {$900.00} extra payment I made on XX/XX/year>, does not even appear on the statement provided. Instead, your company has broken that single transaction into XXXX separate amounts {$790.00} and {$100.00} and incorrectly applied them toward the following months regular payment, XX/XX/year> ( look under due date in the attachment ), rather than a principal-only payment as I explicitly requested multiple times by phone over the past XXXX weeks and now by written complaint, which is still UNRESOLVED. 

Second, your company 's explanation states that the reason my {$900.00} extra payment was not applied to principal is that the XX/XX/year>, payment was still due, which is factually incorrect. Your own statement clearly shows that on XX/XX/year>, I made my regular payment of {$790.00}, which was properly applied toward the XX/XX/year>, due date. That payment satisfied the monthly payment obligation and included {$170.00} of interest due for that period. 

Therefore, when I made the {$900.00} extra payment on XX/XX/year>, there was no past due balance meaning the entire amount should have been applied directly toward principal reduction as requested, not toward an additional regular installment payment that was already made and satisfied. This should be considered fraud, as my regular minimum payments are being paid timely every month, and my extra payment of {$900.00} is not being applied where I have requested it to be made, and HMF is taking additional interest out of my principal payment. Despite my repeated written and verbal notices since early XXXX, Hyundai Motor Finance continues to misapply my {$900.00} payment from XX/XX/year>. Multiple representatives and supervisors have acknowledged my request for that payment to be applied entirely toward principal, yet no correction has been made. Additionally, I have never received a single call back from anyone at the company regarding this issue, even though I have been repeatedly told by multiple representatives that someone would contact me over the phone. This ongoing misapplication, despite clear and repeated direction, demonstrates a serious internal issue on your end and a lack of responsiveness to a documented and legitimate simple customer request. 

Lastly, at the end of your written response to my complaint, the company once again refers me back to the same general customer service phone number I have been calling repeatedly for over a month without resolution. This demonstrates that HMF is not taking the necessary steps to escalate or properly address this issue, forcing me to continue a cycle of unproductive calls rather than providing the correction and confirmation Ive requested.

To take this one step further, this submission will also serve as a new complaint reporting a subsequent misapplied payment, following the previous unresolved issue. This most recent error a direct continuation of the same problem stemming from the {$900.00} misallocation is now affecting the subsequent timely payments I have been making. My payment of {$790.00} made on XX/XX/year>, is again not showing on the payment history log provided by your company, but is being split into two transactions of {$680.00} applied toward XXXX and {$100.00} applied toward XXXX, instead of being correctly applied toward the XX/XX/year>, due date as my regular monthly payment. Once you have both issues properly corrected, my account should be current, and my next regular minimum payment of {$790.00} should be due on XX/XX/year>. 

In conclusion, this ongoing pattern of incorrect payment allocation requires immediate correction and written confirmation that my account has been properly updated. I urge Hyundai Motor Finance to promptly correct my account so that we can move forward without further escalation or unnecessary delays. I will remain available to receive a phone call from your company.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation