Consumer complaint received 2025-02-11 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: Experian Information Solutions Inc.
State: TX

Complaint narrative:
I, XXXX XXXX, submit this formal complaint against Experian Information Solutions , Inc., located at XXXX XXXX XXXX, XXXX XXXX, CA XXXX, for repeated and willful violations of the Fair Credit Reporting Act ( FCRA ), Fair Debt Collection Practices Act ( FDCPA ), Texas Finance Code, and California Consumer Protection Laws.

Despite multiple disputes and legal notifications, Experian has failed to conduct reasonable investigations, refused to correct inaccurate information, and engaged in deceptive and unfair credit reporting practices, causing financial harm to my creditworthiness.

II. SUMMARY OF VIOLATIONS 1. Failure to Conduct a Reasonable Investigation ( FCRA 1681i ( a ) ( 1 ) ( A ) ) Experian failed to properly investigate my disputes regarding inaccurate information on my credit report. 
Example : Disputed XXXX XXXX XXXX charge-off account was wrongfully verified without investigation despite XXXX and XXXX confirming XXXX {$0.00} balance. 
XXXX. Failure to Delete or Correct Inaccurate Information ( FCRA 1681i ( a ) ( 5 ) ) Experian refused to delete unverified negative information and continued to report inconsistent account statuses. 
Example : XXXX XXXX collection account was falsely reported active, though it was removed from XXXX and XXXX. 
XXXX. Failure to Provide Reinvestigation Results & Justification ( FCRA XXXX ( a ) ( XXXX ) ( B ) ) Experian failed to provide documentation explaining how it verified the disputed accounts. 
No proof was supplied showing creditor verification of debts.

4. Failure to Notify Data Furnishers About Disputes ( FCRA 1681s-2 ( a ) ( 8 ) ) Experian did not notify creditors and collection agencies about my disputes, violating consumer protections.

5. Failure to Block Fraudulent Accounts Upon Request ( FCRA 1681c-2 ) Despite multiple requests, Experian refused to remove fraudulent accounts as required under the FCRA.

6. Engaging in Unfair and Deceptive Business Practices ( FTC Act & State Laws ) By intentionally failing to correct inaccuracies, Experian has engaged in unfair business practices under : Texas Deceptive Trade Practices Act ( DTPA ) 17.46 California Business & Professions Code 17200 III. CHRONOLOGY OF EVENTS & VIOLATIONS Below is a detailed timeline of my disputes, Experians failure to investigate, and its violations of federal and state laws. 

XX/XX/year> Initial Formal Dispute to Experian I disputed XXXX XXXX XXXX and XXXX XXXX XXXX accounts via certified mail. 
Violation : FCRA 1681i ( a ) ( 1 ) ( A ) Failure to investigate properly. 
XX/XX/year> Complaint Filed with Texas Attorney General Case No. XXXX for FCRA and Texas Finance Code violations.

Violation : Texas Finance Code 392.202 Failure to correct inaccuracies. 
XX/XX/year> Experians XXXX Results XXXX XXXX collection account remained in collections despite being removed from XXXX and XXXX. 
Violation : FCRA XXXX ( a ) ( XXXX ) Failure to delete unverifiable information. 
XX/XX/year> Follow-Up Dispute for XXXX XXXX XXXX XXXX additional proof that XXXX and XXXX confirmed XXXX {$0.00} balance. 
Experian still refused to update the charge-off status. 
Violation : FCRA 1681s-2 ( a ) ( 8 ) Failure to notify furnishers of disputes. 
XX/XX/year> Complaints Escalated to FTC XXXX California Attorney General Filed formal complaints with FTC, CFPB, and California Attorney General for Experians ongoing non-compliance. 
XX/XX/year> Experians Final Dispute Results XXXX XXXX  collection account was marked Pending but not removed. 
XXXX XXXX XXXX charge-off remained unchanged. 
Violation : FCRA 1681i ( a ) ( 6 ) ( B ) Failure to provide proper reinvestigation results. 
XX/XX/year> Final Demand Letter Sent Experian was given 15 days to correct all inaccuracies or face legal action. 
IV. DAMAGES & IMPACT OF EXPERIANS VIOLATIONS As a result of Experians negligence and willful non-compliance, I have suffered financial and reputational harm, including : Denied credit & higher interest rates due to inaccurate credit reporting. 
Emotional distress caused by prolonged dispute resolution failures.

Lost opportunities for financial approvals.

Under FCRA 1681n & 1681o, I am entitled to actual damages, punitive damages, and attorneys fees due to XXXX violations. 

V. RELIEF & DEMANDS I demand that Experian immediately : Remove all inaccurate and unverifiable negative accounts from my credit report. 
Provide a full reinvestigation report detailing how it verified the disputed items.

Ensure compliance with FCRA-mandated dispute resolution procedures.

Compensate for financial damages resulting from its negligent reporting.

Failure to comply within 15 days will result in : Lawsuits under the FCRA, FDCPA, and state consumer laws.

Regulatory escalation to the CFPB, FTC, and state XXXX XXXX. 
Public exposure of Experians unlawful business practices. 

VI. CONCLUSION & NEXT STEPS Experians continued violations of consumer protection laws can not be ignored. If corrective measures are not taken immediately, I will : Initiate legal action against Experian. 
Escalate my complaints to federal & state regulators. 
Expose Experians violations through consumer advocacy groups & media. 

Experian is now on legal notice. Failure to act will result in full enforcement of my rights under the FCRA & state laws. 

Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX Email : XXXX Phone : XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation