Consumer complaint received 2026-07-06 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Problem with customer service — 
Company: Pressler & Pressler, LLP
State: NJ

Complaint narrative:
Dear Sir or Madam, I am writing to formally file a complaint regarding my recent interactions with Pressler , Felt & Warshaw , LLP concerning a debt collection account. I acknowledge that I owe this debt and have made every effort to resolve it in good faith. I am not attempting to avoid my financial responsibilities. Rather, I am asking for a reasonable opportunity to settle the account based on my current financial circumstances. I recently became a single mother and am raising my son entirely on my own. Prior to getting back on my feet, I experienced homelessness and lived in a shelter. Through hard work and determination, I secured stable housing and full-time employment. I am doing everything I can to rebuild my life, provide for my child, and meet my financial obligations without relying on anyone else. When my account was initially being handled, I was offered a settlement of XXXX % of the balance ( {$330.00} ). After the account was transferred to Pressler , Felt & Warshaw , LLP, I was informed that the settlement was no longer available and that I would have to pay the full balance of {$670.00}. Later, I was offered a different settlement amount of {$600.00}. These changing settlement terms have made it difficult to understand what options are actually available to me. On or about XX/XX/year>, at approximately XXXX XXXX, I spoke with XXXX ( XXXX XXXX XXXX regarding my account. I later spoke with another male representative whose name I was unable to obtain because the call ended before I could identify him. I also spoke with XXXX ( Extension XXXX ). During these conversations, I repeatedly requested to speak with a supervisor regarding my settlement request. My requests were not accommodated, and on more than XXXX occasion my calls were disconnected before I could receive further assistance. As someone who was genuinely trying to resolve this matter, I found these interactions discouraging and unprofessional. I understand that creditors have the right to collect debts owed to them. However, I also believe consumers should be treated with professionalism, respect, and fairness, especially when they are making sincere efforts to resolve an account. I respectfully request that my interactions with your representatives be reviewed, including : The repeated disconnection of my calls after requesting a supervisor. The inconsistent settlement offers that were presented to me. Whether I was given a fair opportunity to negotiate a settlement based on my documented financial hardship. Whether the collection practices used in my case complied with applicable federal and XXXX XXXX laws and professional standards. I am still willing to resolve this account and remain hopeful that a reasonable settlement can be reached. My intention has always been to work toward a resolution, not to avoid my responsibility. Thank you for your time and consideration. I respectfully request a written response after this matter has been reviewed. Sincerely, XXXX XXXX

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation