Consumer complaint received 2025-10-21 00:00:00
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Company : Wells Fargo Bank , N.A . 
Product : Checking account Issue : Closing an account I can't get my money back Date the problem started : XX/XX/XXXX Account number : [ XXXX XXXX ] -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - COMPLAINT DETAILS -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I am filing this complaint because Wells Fargo is * * refusing to release my remaining balance of approximately {$190000.00} * * in my * * personal checking account ending in XXXX XXXX XXXX, which was closed on or before XX/XX/XXXX. 

FACTS : 1. On * * XX/XX/XXXX * *, I received an email from Wells Fargo stating my account ending in XXXX XXXX XXXX XXXX XXXX would close on * * XX/XX/XXXX * * due to a risk review ( see attached email ). 

2. A * * {$600000.00} ACH reversal * * ( labeled XXXX XXXX XXXX XXXX  XXXX to XXXX XXXX ) was attempted * * after closure * *. This payment * * originated from my separate XXXX account * *, * * not * * the personal account ending in XXXX. 

XXXX. The reversal was * * declined due to insufficient funds * * ( see attached declined transaction notification ). * * No funds were taken * * from my personal account. 

4. On * * XX/XX/XXXX * *, I called Wells Fargo. The representative told me : You will * * not receive a check * *. The money will be * * returned * *. 

This is * * false * * the reversal already failed, and my personal account is * * not the originating account * *. I have made a complained to XXXX XXXX XXXX XXXX XXXX  Escalated Complaints Office om XX/XX/XXXX, and received an email with the case # : XXXX. No follow up has been made up to date. 

5. My * * personal account balance remains approximately {$190000.00} * *. Deposits are blocked, but * * no outgoing transactions are allowed * *. 

VIOLATIONS : * * Federal Regulation E ( 1005.11 ) * * ACH reversals must return to the * * originating account only * *. Wells Fargo can not hold * * personal funds * * due to a failed reversal from a * * business account * *. 

* * Wells Fargo Deposit Account Agreement ( 17 Account Closure ) * * > If your account has a * * positive balance * * when we close it, we will * * mail you a cashiers check * * for the remaining balance. 

* * Unfair practice * * Wells Fargo is * * freezing my personal funds * * without legal basis, causing financial hardship. 

RELIEF REQUESTED : 1. * * Immediate issuance and mailing * * of a * * cashiers check for the full remaining balance * * ( {$190000.00} ) to my address on file. 

2. * * Written confirmation * * that : - The {$600000.00} reversal was returned NSF. 

- My * * personal account is not liable * * for the business account reversal. 

- No further holds will be placed. 

3. * * Compensation * * for delays and misinformation. 

I have attached : - XX/XX/XXXX closure email - XX/XX/XXXX closure extension email - XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX Escalated Complaints Office email - Declined transaction screenshot ( {$600000.00} to XXXX XXXX ) - Current available balance screen shot - Latest bank statement

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation