Consumer complaint received 2026-01-14 00:00:00
Product: Checking or savings account — Other banking product or service
Issue: Problem with a lender or other company charging your account — Money was taken from your account on the wrong day or for the wrong amount
Company: CHERRY TECHNOLOGIES INC.
State: NY

Complaint narrative:
On XX/XX/XXXX, I went to a XXXX XXXX XXXX  after having a back and forth conversation with the owner on XXXX for months. I saw a new promotion for XXXX about their services as follows : Single Session Of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  = {$140.00} XXXX Sessions {$550.00} XXXX Sessions {$990.00} and venous legacy XXXX sessions for {$690.00}. The owner requires {$50.00} as deposit to secure my appointment and will be applied toward my treatment later-which I paid via my credit card. On the day of appointment, after consultation she explained the services, I stated the services I want and areas to work on ; we spoke about the sessions and the costs. On a scrape paper, She offered XXXX sessions of venous legacy at {$2000.00} and XXXX sessions of ( XXXX XXXX XXXX XXXX XXXX ) at {$1000.00}. I agreed to the cost. She then offered to help me apply for Cherry XXXX XXXX through my phone for a loan to pay for the cost instead of me making a payment plan or paying with my credit card. I gave her the informations ( name, dob, address, id, social security, a valid credit card number ) required to filling the loan. I asked when will I start payment, how do I pay back the loan and if there will be interest to pay. I was approved for the loan {$6700.00} and the owner stated I wont be paying interest if I pay back within a year and first payment will start the next month XX/XX/XXXX. I signed the agreement service with owner, did not received a receipt or confirmation of the treatment cost since we already spoke about it for a total of {$3000.00}. I didnt find anything suspicious as I have been battling with XXXX XXXX and excited that the treatment will help with my regulations. Upon returning home and thinking about the visit, I started to doubt my encounter but brushed it off since I was going towards finding a remedy to my health issue. On XX/XX/XXXX, I received an email from my credit card company that I was charged {$410.00} by cherry XXXX XXXX. I reached out to the company ( which I couldnt get someone to talk to me but I received a follow up text message ) that I wasnt supposed to be making payment until next month and that why was an additional {$11.00}. Then I was made aware that the {$11.00} was a processing fees due to paying via credit card. I then wrote back if there was a way to waive the processing fees since I wasnt aware of it. I was shutt down and I asked how can I cancel my service my the financing services. I received a reply to contact the provider/owner of the med spa directly . I did as recommended and the owner stated only Cherry XXXX  can help with cancellation and clear my loan. I reach back to Cherry and I was informed to make a dispute and provide documents. I have no document of foul play, fraud, not even a receipt and/or otherwise apart from my messages with the owner. While filling the dispute, there was limited writing information I could provide as it kept requiring attachments. I sent in the message between the owner and I but there was not enough and the dispute was denied and that I still have to pay the remaining balance either I continue service with the XXXX XXXX  or not.

Company response to consumer: Closed with explanation