Consumer complaint received 2026-04-24 00:00:00
Product: Debt collection — Telecommunications debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Source Receivables Management LLC
State: CA

Complaint narrative:
Company : XXXX Issue Type : Incorrect billing / improper collection / credit reporting issue Complaint Narrative I am filing a complaint regarding an unresolved billing and collections issue with T-Mobile that has persisted for nearly XXXX months and is now impacting my credit. I opened a XXXX account in XX/XX/XXXX ( XX/XX/XXXX timeframe ). Shortly after, I canceled the account and was instructed to return the devices. I was told I would receive a credit of {$220.00} upon return. On XX/XX/XXXX, I returned all devices ( XXXX XXXX XXXX ) using the return method provided by XXXX. I received confirmation that the devices were shipped. Despite complying with all return requirements, I began receiving billing notices in XX/XX/XXXX for amounts exceeding {$200.00} {$280.00}. I immediately contacted XXXX and was told the account would be credited and corrected. Between XXXX and XX/XX/XXXX, I made multiple calls to XXXX to resolve this issue : XXXX : Spoke with XXXX ( Employee ID XXXX ), who stated the issue would be resolved. XX/XX/XXXX : Spoke with supervisor XXXX ( Employee ID XXXX ), who initiated investigation request # XXXX and confirmed my account was NOT in collections. XX/XX/XXXX : Follow-ups indicated the issue was still under review. XX/XX/XXXX : I was disconnected during XXXX call, then called back and was told the system showed my devices were returned within the required timeframe. XX/XX/XXXX : An account error form was submitted with an expected update on XX/XX/XXXX. On XX/XX/XXXX, I received written confirmation from XXXX stating that : All equipment charges were refunded Equipment installment plans were closed The issue associated with request # XXXX was resolved Despite this confirmation, on XX/XX/XXXX, I received a phone call stating my account had been sent to collections. I contacted XXXX again, and they acknowledged prior errors but stated the issue would not be fully resolved until XX/XX/XXXX. This situation is unacceptable. I have : Returned all equipment on time Followed all instructions Contacted XXXX repeatedly in good faith Received written confirmation that my account was resolved Yet my account has still been sent to collections, and this may now be impacting my credit. Requested Resolution I am requesting the following : Written confirmation from T-Mobile that my account has a XXXX balance Immediate removal of any collections activity associated with this account Assurance that no negative information is reported to any credit bureau, or immediate removal if already reported Written confirmation that the matter is permanently resolved Thank you for reaching out to the Handset Research XXXX XXXX XXXX XXXX! All charges related to equipment IMEI : XXXX, IMEI XXXX and IMEI XXXX have been refunded, and any open equipment installment plans associated have been closed as of XXXX. XXXX XXXX XXXX! To locate the credit, follow these steps : XXXX. Navigate to the memos section of your account. XXXX. Use the filter option to select " XXXX or XXXX. '' XXXX. In the XXXX or XXXX memo, look for the upgrade order number and/or return order. XXXX. The memo will indicate " credit '' next to the order with the amount refunded to the customer. Additional helpful tools : https : XXXXXXXX XXXX XXXX XXXXsupport Request # : XXXX Mobile # : ( XXXX ) XXXX Form # : XXXX

Company response to consumer: Closed with explanation