Consumer complaint received 2026-06-12 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State: CA

Complaint narrative:
BANK OF AMERICAN KEEPS CLOSING MY CLAIM, WITHOUT CREDITING ME THE AMOUNT. THE AUTOMATIC SYSTEM KEEPS REJECTION MY CLAIM. BOFA IS ONLY CREDITING {$55.00} FOR A CLAIM THAT THEY THEMSELVES INCREASED THE CLAIM AMOUNT TO 3 TIMES ( DOCUMENTATION ATTACHED ). I filed a claim with my bank ( Claim Number XXXX ) detailing all the charges that were unauthorized charges on my credit card ending in XXXX. The bank took down all the charges and told me they were going to open the claim. They AGAIN only ended up credited me {$55.00}, closed the claim, and failed to add all the transactions I mentioned to them on the phone call. THIS IS MY THIRD TIME FOLLOWING UP REGARDING THIS. I DON'T KNOW ANY OF THESE MERCHANTS, AND I AM NOT SURE WHY I WAS BILLED FOR THEM. See all unauthorized transactions I told them below : UNAUTHORIZED TRANSACTIONS YEAR XXXX Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$100.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX XXXX | Amount : {$120.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX XXXX XXXX | Amount : {$100.00} XXXX Subtotal : {$320.00} YEAR XXXX Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$75.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$75.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$80.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX PAYMENT | Amount : {$120.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$50.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX PAYMENT | Amount : {$1000.00} XXXX Subtotal : {$1400.00} YEAR XXXX Date : XX/XX/XXXX | Ref # : XXXX | Description : CREDIT BALANCE REFUND DEBIT | Amount : {$210.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$77.00} XXXX Subtotal : {$290.00} YEAR XXXX Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$77.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$160.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX | Amount : {$80.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$160.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX XXXX XXXX Amount : {$50.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$160.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} XXXX Subtotal : {$1100.00} YEAR XXXX Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXX | Amount : {$55.00} Date : XX/XX/XXXX | Ref # : XXXX XXXX Description : XXXX XXXX XXXX XXXX | Amount : {$45.00} Date : XX/XX/XXXX | Ref # XXXX XXXX | Description : XXXXXXXX XXXX XXXX XXXX XXXX XXXX | Amount : {$420.00} Date : XX/XX/XXXX | Ref # : XXXX | Description : XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX | Amount : {$75.00} Date : XX/XX/XXXX | Ref # XXXX XXXX XXXX Description : XXXX XXXX XXXX | Amount : {$210.00} XXXX Subtotal : {$920.00} GRAND TOTAL : {$4000.00} ALL OF THESE MERCHANTS HAVE WRONGLY BILLED ME, AND I HAVE SUCCESSFULLY DISPUTED THEM WITH BOFA BEFORE ON MY CREDIT CARD AND ON MY CHECKING ACCOUNT. I NEED THE TOTAL MONEY THESE MERCHANTS STOLE FROM ME OF {$4000.00} TO BE CREDITED TO MY BANK ACCOUNT RIGHT AWAY!!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief