Consumer complaint received 2018-11-27 00:00:00
Product: Mortgage — FHA mortgage
Issue: Struggling to pay mortgage — 
Company: Seterus, Inc.
State: CT

Complaint narrative:
I currently reside in our home that was purchased for XXXX in XXXX, and we applied to refi in the late XXXX 's and early XXXX 's for college loans and roof repair and unfortunately, unbeknown did not know that the lenders were predatory lenders who escalated our loan to double and now triple the amount to now XXXX! This Summer I was unemployed and unable to make payments for XXXX, XXXX, XXXX. Every week I would speak to a different person at XXXX and they would advise me on what to do and as I did so it was the wrong directions each time I spoke with a Seterus worker. I was told to send a payment of XXXX plus XXXX late charge in XX/XX/XXXX, by certified funds in which I did because there was a block on my account not to accept a personal check, From there I was told a payment plan could be worked out upon receiving those funds. However, the payment was returned the first week in XXXX and my house went into pre foreclosure on XXXX XXXX, XXXX. I happened to call and was told by another Seterus rep to pay XXXX prior to that and the next told me I could not make that payment because of the pre foreclosure status- I spoke with another Rep. he walked me through the modification app which was rejected because of previous modifications in XXXX, etc. I spoke to another Rep from Seterus and she said, " I was put on a re payment plan starting in XX/XX/XXXX, paying XXXX by the end of XXXX and each month until XX/XX/XXXX - Well, I received paper work that stated the repayment plan would be XXXX starting with the first payment due XX/XX/XXXX, instead of by the end of the month which would have given me more time and that's what I had planned for prior to the letter I received - which I think was unfair because the budget was set for the end of XXXX In addition, It must be paid the first of each month-not even the XXXX of the month - Our home is currently underwater and is only worth XXXX because of the predatory loan amount added on over the years which is now an outstanding amount of XXXX which should be reduced to the affordable amount. Not the predatory amount that is designed to put us out of our home after 24 years and continued increases by banks over the years and servicers making money. As a hard working person that was victimized almost 12 years ago I would like to see this predatory loan reduced so that we can afford to continue living in our home and not be foreclosed on and the repayment plan should have been more workable as was the first verbal agreement that was told for the end of each month and funds must be sent certified via XXXX XXXX to arrive the first of each month. I would like for this predatory loan to be reduced to a more affordable mortgage payment or the repayment plan to be more workable for each month. We worked hard to purchase our home and do not want to give it to the predatory lenders who have already made money off us-therefore, the house will continue to be in pre foreclosure status until XXXX XXXX

Company response to consumer: Closed with explanation