Consumer complaint received 2025-04-28 00:00:00
Product: Credit card — Store credit card
Issue: Problem when making payments — Problem during payment process
Company: BARCLAYS BANK DELAWARE
State: SD

Complaint narrative:
On XX/XX/XXXX, I accidentally paid {$2000.00} instead of the {$200.00} I intended to pay on my credit card bill. It was late at night, I am a XXXX  to my father, and I somehow messed it up. I acknowledge it was my mistake. I noticed the error the next morning and immediately called my bank and Barclays/XXXX  XXXX to get the payment stopped. Needless to say, I have been calling Barclays ever since. The payment had already gone to them and they told me they would be able to keep {$200.00} and return {$1800.00} to me, but that never happened. They " researched '' that and concluded they needed to return the full amount to me. And then they said they couldn't do that because I would have missed a payment, so they needed to keep the entire {$2000.00}, so I said I would gladly pay them right then over the phone so they could return the entire amount, and that was " researched '' and determined to not be the correct approach. So I called for the 1000th time and requested to speak to a manager, who recorded my bank account numbers and assured me that {$1800.00} would be refunded to my account in 3-5 business days. And when it wasn't, I called again and asked for a manager, and yet another person made the same assurance... took my bank account numbers and assured me there was some minor issue and the money would be in my account in 3-5 business days. And surprise! Still no sign of any money, so I called for the 2000th time and was told that I never actually spoke to any managers, they just told me that... but this person was going to make sure that I got my money returned in 3-5 business days ... and he took my account numbers and my phone number and promised to call me when it was processed. Not to ruin the dramatic arc of this story, but I didn't get my money back, nor did I get a phone call from my newest friend at Barclays. I honestly lost track of how many times I called Barclays after that, but the last time I called, on XX/XX/XXXX, the gal was going to try to help and then decided that there was yet another round of " research '' being done on my case and if we did anything to intervene it would probably mess up me getting my money back. 

We are now at XX/XX/XXXX and I just checked my account. The balance is the same, and my money still has not been returned to me. I can not believe that a silly error made on XX/XX/XXXX can not be corrected in nearly 3 months time. The customer assistance that has been provided by Barclays is infuriating, and I have told them so. They actually pretended to be managers and record my bank account information! More than once! I have done a lot of banking business in my lifetime and I would rank Barclays 1000 out of 10. The worst customer service, policies, follow up, and concern for customer satisfaction I have ever experienced. If I want my money back, I get to just keep calling every third day for the rest of my life, apparently. Please send help.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation