Consumer complaint received 2024-10-19 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Problem with a company's investigation into an existing problem — Their investigation did not fix an error on your report
Company: EQUIFAX, INC.
State: NV

Complaint narrative:
XXXX XXXX XXXX XXXX ( 4 minutes ago ) to me I am filing this complaint regarding both my personal loan and auto loan with XXXX. On XX/XX/year>, I requested that XXXX re-age both loans after experiencing financial hardship due to a layoff. While XXXX supervisor approved the re-aging of both loans on that date, they continued to report both accounts as delinquent from XX/XX/year> through XX/XX/year>. Additionally, XXXX inaccurately reported my personal loan as late in XX/XX/year>, despite my timely payments. This continued inaccurate reporting has caused significant damage to my credit and has not been resolved despite my numerous efforts to address the situation. The re-aging process, once approved, is supposed to bring delinquent loans completely current, effectively moves delinquent payments to the end of the loan per XXXX website and restoring the loan to good standing. These are the word verbatim from XXXX website " Re-Age This program is designed for members that are already delinquent on their loan more than 180 days. A Re-Age allows a member to bring the loan completely current by adding the delinquent payments to the end of the loan, extending the maturity date by the number of payments missed. " Therefore, once my loans were re-aged on XX/XX/year>, both should have been reported as current moving forward. I was told to make XXXX on time payments and then XXXX would adjust my reporting and balance once those payments were made. The phrase " on-time payments '' is ground enough to provide I made those payments on time before the due date. By continuing to report both loans as late from XXXX to XX/XX/year>, XXXX failed to properly follow its own re-aging policy and further harmed my credit during a period when my accounts should have been listed as current. Furthermore, despite complying with the re-aging process of making sure the loans were XXXX delinquent and making timely payments, XXXX reported my personal loan as late for XX/XX/year>. This report is not only inaccurate but also adds another layer of damage to my credit report, even though I fulfilled all necessary obligations under the re-aging terms. Throughout this process, I also encountered difficulties with XXXX representatives who were initially unaware of their own re-aging program. XXXX XXXX was very combative and is always argumentative. He refused to re age my loan which I had to escalate to a supervisor who was also unaware of the re age program and made me provide proof from DCUs own website to move forward. This all occurred on XX/XX/XXXX XXXX you can listen to the call. While the issue with my auto loan has since been partially corrected, the inaccurate reporting on both loans remains unresolved, particularly regarding the XX/XX/year> late report on the personal loan. I have attached proof of my payments from my bank account overview and from XXXX sent from XXXX XXXX. I will also attached URL for XXXX re age program ( XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX % XXXX. ) and screenshot of the section that applies, and I request that XXXX reviews all relevant information, including the phone calls regarding this matter. If this issue can not be resolved at this level, please provide contact information for higher-level management or escalation teams who can assist further, such as CEO. P.S. Upon further review, I discovered that all my payments were applied to interest only, which I was not made aware of at the time. This was never disclosed to me and further contributed to the issues with my accounts.

Company response to consumer: Closed with non-monetary relief