Consumer complaint received 2024-10-29 00:00:00
Product: Debt collection — Rental debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: T.S. Holdings
State: TX

Complaint narrative:
I am submitting this to dispute the debt of XXXX. XXXX XXXX XXXX. 
I never received a letter in the mail regarding this debt. I spoke to the company, and they said that they mailed it to my previous address in XXXX, when the account opened, yet they admit to the letter being retuned to sender and not trying to resend the letter. 
I had moved out of my old apartment by XX/XX/XXXX. I still returned multiple times to the apartment complex to pick up a package that was delivered by error and to see if I got any mail that didnt get redirected. After XXXX I began getting all my mail to my new address. 

I received an email on XX/XX/year>, with an attachment about my final statement with the company, but it does not include any contact information. The email was sent under a no-email address. 

XXXX XXXX XXXX got in contact with XXXX XXXX on XX/XX/year> and said that we needed to pay the full amount by XX/XX/year>, after that date it will reflect on our credit as a collections account. He told them that he needed to speak with me regarding this issue. 
I called them soon after and no one responded. I called hours later, and I got in contact with a representative, we spoke about the account, and I told her that I was not able to pay that by the date given. She then asked me to provide her personal information to see if the company will be able to work with me, to this day I am not sure what she needed that information for since she never told me anything after. 

I asked if I could speak to a manager regarding this issue, she contacted me to her manager, XXXX XXXX, which I had to explain the whole situation to. I told XXXX that I never received anything in the mail, which she admits they got the letter returned. I asked why I was never left a voicemail when they called during the day, XXXX said that the law doesnt allow them to do that. I told them that I work all day and all calls are blocked, if I receive a voicemail I will call back, but if no voicemail is left, I will honestly just consider it a spam call. 

I told her that I knew about that amount, and that I am willing to pay the full amount, but I can not do it by the XXXX. XXXX then said that the amount is due on the XXXX. I told her if I could speak to XXXX regarding this issue, XXXX said that if I hang up now it will mean Ill be declining any agreements weve made during the call, but we had made no agreements. I then had to provide my debit card number to put the account on HOLD until the XXXX. They were not willing to offer me any sort of payment arrangements. 

I then got an email on XX/XX/XXXX saying that this account is now on my credit report. XXXX XXXX had confirmed to me that it will show on my credit report after the XXXX. They asked me for my debit card information so it can put the account on hold. 

I know by Law I need to receive a letter in the mail regarding this debt, in which I never did.

Company response to consumer: Closed with non-monetary relief