Consumer complaint received 2025-03-28 00:00:00
Product: Vehicle loan or lease — Loan
Issue: Repossession — Loan balance remaining after the vehicle is repossessed and sold
Company: WELLS FARGO & COMPANY
State: FL

Complaint narrative:
Suffix XXXX XXXX 
First Name XXXX Last Name XXXX Age XXXX Email XXXX Address XXXX XXXX XXXX, XXXX City XXXX State Florida Zip XXXX XXXX XXXX Phone XXXX Who the message is addressed to : General Civil Have you hired an attorney to represent you about the issue ( s ) raised in your complaint? Yes Name of attorney : XXXX XXXX XXXX XXXX Address of attorney : XXXX XXXX XXXX XXXX, AL XXXX Phone number of attorney : XXXX Email of the attorney : XXXX Is there a court action pending? Yes Name of the court : XXXX XXXX XXXX XXXX XXXX Alabama Case number : XXXX Business Name XXXX & XXXX XXXX Email XXXX Business Website http : XXXX Business Address XXXX XXXX XXXX XXXX XXXX XXXX XXXX Alabama XXXX XXXX XXXX XXXX XXXX Primary Phone XXXX Business Secondary Phone XXXX Description of issue Wellsfargo is attempting to remedy an illegal repossession that occurred in XXXX. This attorney is personally harassing me for a debt I don't owe. A CIVIL CLASS ACTION SETTLEMENT notified in XXXX, that my car was illegal repossessed due to a collateral policy being forced placed on my car. The car had full coverage insurance. The fees that caused the repossession resulted in the illegal policy. My account was current. 
I paid majority of the settlement plus this attorney has garnished my account twice ( XXXX, XXXX ) and wages. I am requesting a full refund of the settlement for all funds paid from XXXX and the full refund of the garnishment on my accounts. He is violating my civil rights and causing emotional distress and harm to me mentally, financially, physically, and emotionally. This is harassment. I filed a claim of exemption twice ( XXXX ). I have repeatedly went to court for this matter since XXXX. I provided the legal documentation to the judge with case number in XX/XX/XXXX. I advised I was informed of this being an illegal repossession. 
Additionally Wellsfargo has the remedy documented and the debt was purchased from Wellsfargo. The attorney could have resolved this with a phone call to Wellsfargo INSTEAD OF Harassing ME SINCE XXXX, repeatedly dragging me to court XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and putting liens on properties I dont owe at XXXX XXXX XXXX XXXX AL XXXX as well as garnishing my bank account XXXX, XXXX, XXXX and my pay checks CHECKS PAID TOWARDS ILLEGAL REPOSSESSION XXXX XXXX & XXXX {$4400.00} XXXX initial settlement {$4300.00}, after XX/XX/XXXX payment {$4200.00}, after XX/XX/XXXX payment {$4100.00}, after XX/XX/XXXX payment {$4000.00}, after XX/XX/XXXX payment {$3900.00}, after XX/XX/XXXX payment {$3800.00} after XX/XX/XXXX payment {$3700.00} after XX/XX/XXXX payment {$3600.00} after XX/XX/XXXX payment {$3600.00} after XX/XX/XXXX payment {$3500.00} after XX/XX/XXXX payment {$3500.00} after XX/XX/XXXX payment {$3400.00}, after XX/XX/XXXX payment {$3400.00}, after XX/XX/XXXX payment {$3300.00}, after XX/XX/XXXX payment {$3300.00}, after XX/XX/XXXX payment {$3200.00}, after XX/XX/XXXX payment {$3200.00}, after XX/XX/XXXX payment {$3100.00}, after XX/XX/XXXX payment {$3100.00} paid the bill today XX/XX/XXXX {$3000.00}, paid the bill XX/XX/XXXX & XX/XX/XXXX {$2900.00}, paid the bill XXXX {$50.00} {$2900.00}, Paid XXXX {$2800.00}, paid XXXX {$50.00} {$2800.00} paid $ XXXX {$2700.00} paid $ XXXX {$2700.00} paid $ XXXX {$2600.00} paid $ XXXX for XXXX {$2600.00} paid $ XXXX for XXXX CHECKS PAID TOWARDS ILLEGAL REPOSSESSION XXXX ... .. paid as of XX/XX/XXXX XXXX $ XXXX $ XXXX $ XXXX $ XXXX $ XXXX for XXXX $ XXXX XX/XX/XXXX for XXXX Garnishment {$4800.00}, Paid {$1800.00} towards Settlement of {$4400.00} Garnishment {$9000.00} LoanHolder name : XXXX XXXX XXXX MAKE : XXXX MODEL : XXXX YEAR : XXXX Direct Loan Department : VIN : XXXX Acct number The account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ruled illegal repossession : XXXX, XXXX Class Action, Remediation enter XXXX Proof of Insurance provided XX/XX/XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, AL XXXX OR CALL a XXXX representative at XXXX OR ONLINE by check or credit card at XXXX and click on " Make A Payment '' INSURED/LIENHOLDER : XXXX XXXX POLICY NUMBER : XXXX POLICY EFFECTIVE DATE : XX/XX/XXXX NOTICE DATE : XX/XX/XXXX EFFECTIVE DATE AMOUNT OF PAYMENT : {$70.00} INSURED/LIENHOLDER : XXXX XXXX POLICY XXXX XXXX XXXX POLICY EFFECTIVE DATE : XX/XX/XXXX XXXX NOTICE DATE : XX/XX/XXXX EFFECTIVE DATE AMOUNT OF PAYMENT : {$70.00} This policy was active until XX/XX/XXXX. XXXX AGENCY SOLD TO FREEWAY INSURANCE. I have requested the proof of insurance for this time frame. Most records are not available due to the merge, they only go back to XXXX, however they should have provided this info in XXXX. Its been escalated to resolve the verification. 

My policy was purchased at US AGENCY XXXX XXXX XXXX AL XXXX Corporate XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX Cost Impact : XXXX Did you sign a contract? No Date of Incident Transaction : XX/XX/XXXX Name of Salesperson : Attorney XXXX XXXX & XXXX Have you contacted the business regarding the complaint? Yes Method of Contact : At the firms premises Please indicate the type of products and service ( If complaint is related to a motor vehicle, include Vehicle Identification Number ) : XXXX Sign with Initials : XXXX Name XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation