Consumer complaint received 2025-06-09 00:00:00
Product: Debt or credit management — Debt settlement
Issue: Didn't provide services promised — 
Company: Michel Law, LLC d/b/a Level One Law
State: FL

Complaint narrative:
I was struggling with consumer debt and responded to an offer to have Level One Law ( parent company XXXX XXXX XXXX ) negotiate my debt. 
Level One Law XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXX Web : XXXX : XXXX I met with an attorney from XXXX XXXX XXXX XXXX XXXX and signed an agreement brought to me by a notary. I paid the upfront fees and stopped making payments to creditors at their direction. Instead, they took the payments to save for future debt negotiation with the creditors. Only they never negotiated a singe debt. I actually negotiated a couple of the accounts myself and removed them from the " program '' at Level One. Then I heard that Level One was being sued. Then they sent notification they were no longer able to mange any accounts. I was able to reclaim my funds held in escrow by XXXX XXXX, but Level One kept the fees and other charges they had collected. Furthermore, they left it to me and their other clients to sort out the debts, many of which had grown due to interest. They stopped responding to me and to my creditors, causing additional financial loss and damage to my credit score.

Below are 2 emails I sent requesting return of the funds. 

-- -- -- -- -- -- -- - Original Message -- -- -- -- -- -- -- - From : ( my name withheld ) Sent : XX/XX/XXXX, XXXX XXXX To : XXXX Subject : Fwd : Portal - Program Questions I have received a cancellation of representation notice from Level One Law. 
As the lawsuit against Level One Law precluded fulfillment of any services to me, I hereby request full reimbursement for all fees paid to Level One Law, including the retainer fee, administrative fees, and service charges, as well as all monthly fees paid to XXXX XXXX. If I incur additional fees as a result of Level One law 's inability to uphold the terms of service, I expect they should also be paid by Level One law. I prefer for this to be taken care of honorably, expeditiously, and without additional legal involvement. Does Level One Law have a process in place for this? 

Respectfully, ( my name withheld ) XX/XX/XXXX, XXXX to XXXX, Level One My issue pertains to the fees Level XXXX collected. My account had not entered repayment negotiations with any of my creditors. None of my debts were in any active repayment plan. I did not receive help with litigation. I received a letter stating ( in layman 's terms ) that Level One is no longer able to provide services. Therefore, I am requesting repayment of the fees Level One collected from me for the program in excess of the funds held in my XXXX XXXX account for intended future debt resolution purposes. No debt negotiation or resolution by Level One occurred, therefore the fees for those services should be returned to me. As Level One became incapable of performing the services for which I retained the firm, I hereby request full reimbursement for all fees paid to Level One Law, including the retainer fee, administrative fees, and service charges. In addition, I request reimbursement for all monthly fees paid to XXXX XXXX to hold the funds. Furthermore, if I incur additional fees as a result of Level One law 's inability to uphold the terms of service, I expect they should also be paid by Level One law. 
Respectfully, ( my name withheld )

Company response to consumer: Untimely response