Consumer complaint received 2020-09-28 00:00:00
Product: Checking or savings account — Savings account
Issue: Managing an account — Banking errors
Company: HSBC NORTH AMERICA HOLDINGS INC.
State: NJ

Complaint narrative:
Complaint Description : On XXXX I opened a savings account at the bank. On XXXX XXXX the bank notified me that they were closing my account. That I had nothing to do and that they would send ma a cashier 's check for the full amount of the account balance including principal and interest. I did not receive my refund check I therefore contacted the bank. I spoke to the branch manager, XXXX XXXX, and he told me that there were no funds in the account to refund me a check. I tried to sit with him and get a clear and distinct reason he held that position and he refused to explain to me any additional information or sensible explanation. He would not help me and referred me to speak to someone in the executive offices. I did just that and spoke to XXXX XXXX and she told me the check I deposited in XXXX was no good. I tried to explain to her that was impossible. The check was drawn from my brokerage account from XXXX XXXX, a large brokerage house. I also have a copy of the cashed check from XXXX XXXX  showing that HSBC bank cashed the check. I also have my bank statements showing the money in my account. Her story was impossible for the check to be bad. Impossible for the money not to be available on the closing of my account. Mrs. XXXX told me there is nothing she can do. I would have to contact the headquarters in XXXX, new York. I asked for an e mail or phone number and she explained to me that the bank does not take e mails or phone calls. I can only correspond the old fashion way by mail. Subsequently, after this complaint I am writing to XXXX. This is a case of theft of my monies by the bank, and a clear case of discrimination against me for their failure to offer assistance in the resolution of this matter. The facts are clear if someone in the bank took the effort and time to research this event. The money was deposited and never touched by me. I received interest. The bank statement shows the money in the account. The cancelled check shows that HSBC cashed the check. This is egregious behavior by the bank to commit theft of my money. They are leaving me no other alternative but to file a small claims case against them. I have written to Federal Reserve and the XXXX XXXX XXXX for help and assistance to get my monies so I do not have to file a motion against the bank. Thank You. 
Preferred Complaint Resolution : To return to me my money. 

My new complaint : Their final decision sent me XXXX is unacceptable and completely wrong. I reiterate again they claim a check was cashed on XX/XX/XXXX when in fact that was the day the check was written. It was not even mailed to me on that date. I sent to you the HSBC bank statements showing that they deposited the check on XX/XX/XXXX into my savings account.They cashed the check on XX/XX/XXXX. If the check was cashed on XX/XX/XXXX as they stated I would not have had the check in my possession. It would have been in the possession of the person who cashed it. How could I have deposited a check on XX/XX/XXXX that the bank claims was cashed on XX/XX/XXXX. Due to their error they then deduct the check from my account. Then on XX/XX/XXXX they see the error they made and put the money back into my account. On XX/XX/XXXX they decided to close my account for a reason I still don't understand why, and the account showed a balance of the amount of that check in question. The check was cashed by HSBC on XX/XX/XXXX when I opened the account and then when they re deposited the check in my account on XX/XX/XXXX because of their mistake the check was already cashed and couldn't be redeposited. Their oversight and error. They are completely wrong. I sent to you the cashed check from HSBC showing that they cashed it on XX/XX/XXXX.

Company response to consumer: Closed with explanation