Consumer complaint received 2024-06-05 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem making or receiving payments
Company: WELLS FARGO & COMPANY
State: MN

Complaint narrative:
We received your complaint. Thank you. 
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. 
YOUR COMPLAINT XXXXTransaction,50 Transactions in ClaimAmount, $ XXXXClaim NumberXXXXStatus : Thank you for your patience. After careful review, your claim has been declined. XXXX,50 Transactions in ClaimAmount, $ XXXXClaim NumberXXXXStatus : Thank you for your patience. After careful review, your claim has been declined. XXXX Transactions in ClaimAmount, $ XXXXClaim NumberXXXXStatus : Thank you for your patience. After careful review, your claim has been declined. On XX/XX/year>, I called Wells Fargo to dispute all previous transactions made with Modo.us ( A sweepstakes casino site ) after winning a XXXX dollar bonus with funds I had deposited the night before. Something happened with a glitch on the site and I didn't have the funds in my Modo.us account. I don't know if it was a glitch with the site or what. I disputed the purchases on the grounds that the company I spent money with did not honor their end of the bargain. They violated their own terms of service by not paying out winnings. I reached out to Modo.us support to argue my case. I received no response. Here is the message to Modo.us support. XXXX XXXX XXXX 5 days ago I hit XXXX XXXX  on XXXX thursday night and the site glitched. All of a sudden the page refreshed and I had nothing in my account. How has support not reached out to me yet?? XXXX XXXX XXXX 1 day ago Hello?? I also wrote a XXXX star review on XXXX for modo. Here is the review and the company response saying they will follow up with me which they never did. They were paying pretty frequently They were paying pretty frequently until 2 nights ago. I hit XXXX and all of a sudden the site glitched and there was nothing in my account. I reached out to support and no response. NOT HAPPY Date of experience : XX/XX/year> Edit Reply from XXXX XXXX Updated 5 days ago Hi XXXX, We're sorry to hear about your experience. Our team is dedicated to resolving issues promptly, and we apologize for any inconvenience caused by the glitch. Your ticket is being reviewed, and we'll provide an update shortly. For further assistance, please contact our customer support team at XXXX. Modo.us is not BBB accredited and I believe Wells Fargo should refund all of my purchases like I requested. They are my bank that I have used for 5+ years and they should complete the requests of their customers. 


Follow up : I received NO credible information as to why my claim was closed. They said they found the payments were made by me... Yes they were, I never disputed that. I disputed the charges because XXXX did not pay out my XXXX jackpot when the site glitched. I demand my money back or else I will take wells fargo and keep escalating the case until my needs are met. Even if that means taking them to small claims court.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation