Consumer complaint received 2026-05-27 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Installment loan
Issue: Getting the loan — 
Company: TRUIST FINANCIAL CORPORATION
State: FL

Complaint narrative:
Consumer Financial Protection Bureau Complaint Summary Summary of Complaint : This complaint concerns the funding practices and consumer-protection safeguards utilized in connection with a financed residential construction project associated with my property located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Florida. Service Finance Company advised that it purchased the retail installment contract and funded the dealer, XXXX XXXX XXXX XXXX, based upon documentation provided by the dealer representing that the project was complete. However, the project and funding process involved a recorded Notice of Commencement associated with my property that I dispute. I maintain that I did not sign the document, did not authorize execution on my behalf, and did not personally appear before the notary for execution of the document. Despite the existence of disputed project documentation associated with the property, funding was nevertheless finalized and the dealer was paid in full. At the same time, Service Finance Company acknowledged that at least XXXX window still required replacement under warranty at the time funding occurred. As a result, I am now left with a recorded Notice of Commencement clouding title to my property, requiring title clarification and release documentation before refinancing may proceed. The title company handling my refinance transaction has advised that a contractors final release / waiver is required due to the recorded Notice of Commencement associated with the property. Attempts have been made to obtain clarification and release documentation associated with the Notice of Commencement. However, despite written requests for information and documentation, I have not received acknowledgment or response to my most recent correspondence for well over XXXX business days. Because the release documentation remains unresolved, legal intervention and statutory title-remediation procedures are now being considered in order to address the recorded Notice of Commencement and allow refinancing to proceed. My current mortgage interest rate lock expires on XX/XX/year>, and there is no guarantee that an extension will be approved. As a result, the continued delay is creating increasing financial exposure and potential additional borrowing costs. My concern is that the funding and completion-verification practices utilized in this transaction did not adequately protect the borrower from foreseeable title, documentation, and refinance-related harm associated with disputed project documentation tied to the financing process. Requested Resolution : Review the funding and completion verification practices utilized in connection with this account ; Review whether additional borrower protections, clarification procedures, release documentation, or title-related safeguards should have been required before dealer funding was finalized ; Require a response regarding the status of release documentation associated with the Notice of Commencement ; Assist in resolving the continuing title and refinance impacts associated with the unresolved recorded instrument ; Provide copies of any documentation relied upon in determining that the project was complete and eligible for funding.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation