Consumer complaint received 2024-02-02 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: TRUIST FINANCIAL CORPORATION
State: GA

Complaint narrative:
***NOT A DUPLICATE COMPLAINT, NOT A DUPLICATE COMPLAINT*** REOPEN ACCOUNTS ENDING IN XXXX AND XXXX. A coupon/security/book entry note was delivered to Truist Bank headquarters for payment for account ending in XXXX and XXXX under registered mail number # XXXX. The coupon received every month is a book entry note security that is entitled to payment of principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paying Agent ) and the applicable depository. The XXXX form date XX/XX/24 which is the SEC filings for Truist Bank states on page XXXX " Unless otherwise specified in the applicable Pricing Supplement, the Company will pay principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paying Agent ) and the applicable depository. Unless otherwise specified in the applicable Pricing Supplement, the principal of and any premium, interest, and other amounts payable on the Book-Entry Notes on each Interest Payment Date and at the Stated Maturity, or earlier Redemption Date or repayment date, will be paid in immediately available funds to The XXXX XXXX XXXX XXXX XXXX ), as Depositary, or its nominee, or such other depositary specified in the applicable Pricing Supplement, as the registered owner of the Global Notes representing the BookEntry Notes, which will receive the funds for distribution to the Holders. The Company expects payments by the Depositarys participants to owners of beneficial interests in the Book-Entry Notes will be governed by standing customer instructions and customary practices and will be the responsibility of those participants. Unless otherwise specified in the applicable Pricing Supplement, the Company will pay any interest payable on each Interest Payment Date and any principal and any premium, interest, and other amounts payable at the Stated Maturity, or earlier Redemption Date or repayment date, on Notes in certificated form by, in the Companys discretion, wire transfer of immediately available funds or check mailed to Holders of the Notes at the close of business on the applicable Regular Record Date at the address shown on the Security Register of the Company ; provided, that any Holder of {>= $1,000,000} or more in aggregate principal amount of similar Notes will receive payments by wire transfer of immediately available funds if such Holder has given appropriate wire transfer instructions to the applicable Trustee or the Paying Agent in writing not later than ten Business Days prior to the applicable payment date. '' I am aware the monthly coupons/book entry notes received by XXXX XXXX are bundled into a global note or master global note and registered in the name of the Depositary or a nominee of the Depositary. I rescind/revoke any security interest Truist Bank or any Depositary or a nominee of the Depositary has in the account and XXXX, XXXX assumes XXXX titles, rights, and interest in the account for XXXX XXXX. XXXX XXXX IS THE HOLDER AND BENEFICIAL HOLDER OF THE NOTES FOR ACCOUNTS ENDING IN XXXX AND XXXX. Please locate the payments submitted to Truist Bank headquarters and apply the payment to the accounts ending in XXXX and XXXX. If the payments are not located, according to XXXX form date XX/XX/24 which is the SEC filings for Truist Bank states on page XXXX " the Company will pay principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( the Paying Agent ) and the applicable depository. '' So I request the company or the paying agent to pay the PRINCIPAL AND INTEREST ON ACCOUNTS ENDING IN XXXX AND XXXX. THIS COMPLAINT CONTAINS MERIT AND I WILL BE FORCED TO ESCALATE THIS MATTER TO THE SEC FOR SECURITES FRAUD IF THE ACCOUNT IS NOT REOPENED WITHIN XXXX BUSINESS DAYS OF RECEIPT OF THIS COMPLAINT. SECURITIES FRAUD IS BEING COMMITTED SINCE TRUIST BANK STATES IN THEIR SEC FILINGS TRADING WILL NOT BE CONDUCTED ON THE SECONDARY MARKET BUT AN AUDIT OF THE CUSIP # FOR THE ACCOUNTS ENDING IN XXXX AND XXXX HIGHLIGHTS EVIDNENCE OF THE CONTRARY.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation