Consumer complaint received 2025-06-02 00:00:00
Product: Credit reporting or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC.
State: FL

Complaint narrative:
Complaint Against : XXXX XXXX XXXX XXXX Claimed : XXXX XXXX XXXX ( on behalf of XXXX XXXX XXXX ) Original Lender : XXXX XXXX XXXX Property Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Closing Date : XX/XX/XXXX I am filing this complaint against XXXX XXXX XXXX for engaging in unauthorized mortgage servicing activity, performing an illegal property inspection, and submitting inconsistent and potentially fraudulent documentation in an attempt to enforce a mortgage servicing claim without legal basis. 

Unauthorized XXXX XX/XX/XXXX On XX/XX/XXXX, a woman entered my property claiming to be conducting an inspection for XXXX XXXX XXXX. She had no identification, wore no visible badge or uniform, provided no documentation authorizing her presence and took unauthorized pictures of my property using what appears to be her personal cell phone. This unauthorized entry occurred without my consent or notice and represents a possible violation of Florida XXXX XXXX ( Trespassing ). 

Servicing Dispute No Legal Transfer Ever Recorded Since XX/XX/XXXX, XXXX has claimed to be the mortgage servicer for my home. However : No recorded assignment or servicing transfer from New American Funding to XXXX or XXXX exists in the XXXX XXXX XXXX XXXX XXXX XXXX records. 
XXXX XXXX XXXX XXXX XXXX and Tax Collector records do not list XXXX or XXXX as my mortgage servicer. 
I have not received a XXXX servicing transfer notice as required under 12 U.S.C. 2605. 
Despite repeated requests, XXXX has failed to produce a note endorsement, assignment of servicing, or legally recorded transfer. 

Conflicting & Potentially Fraudulent Documentation : - XXXX has submitted documents allegedly from the Florida XXXX XXXX XXXX ( FHFC ) in response to my servicing inquiries. I contacted XXXX directly and obtained certified public records, which do not match the documents provided by XXXX. This suggests possible submission of altered or misleading documents in violation of federal and state law. 

I have also obtained certified documents from the XXXX XXXX XXXX XXXX XXXX, and none show any recorded interest, XXXX, or assignment in favor of LoanCare or XXXX XXXX XXXX. 

Request for Multi-Agency Investigation : - Given these facts, I believe this situation merits a formal investigation not only by the CFPB but also the following agencies : Florida Attorney General Consumer Protection Division ( for potential fraud and unfair business practices ) Florida Department XXXX XXXX XXXX ( for unauthorized mortgage servicing ) XXXX XXXX XXXX XXXX XXXX XXXX and Property XXXX ( to verify public record inconsistencies ) HUD ( if Florida XXXX funds or programs are involved ) XXXX Department of Justice ( if evidence of mail/wire fraud or misrepresentation exists ) This case involves possible unauthorized servicing, fraudulent documentation, and unlawful entry onto private property.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with non-monetary relief