Consumer complaint received 2024-09-04 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CAPITAL ONE FINANCIAL CORPORATION
State: FL

Complaint narrative:
I am writing to formally lodge a complaint against Capital One for multiple violations under the Fair Credit Reporting Act ( FCRA ), the Military Lending Act ( MLA ), and the Servicemembers Civil Relief Act ( SCRA ) in connection with my accounts, which include account numbers ending in XXXX, XXXX, XXXX, XXXX, and XXXX. 

Despite my numerous requests for Capital One to amend the incorrect information that has been reported to credit bureaus regarding my accounts, Capital One has failed to correct inaccuracies. Specifically, I have requested amendments to the closure of my accounts, which Capital One reported as closed due to " business concerns unrelated to creditworthiness '' ( as outlined in your XX/XX/XXXX letter ). The continued reporting of these closures has negatively impacted my credit score. This constitutes a violation of the FCRA, which mandates that credit information must be accurate and fairly reported. In this case, since XX/XX/XXXX ; Capital one originally stated that the accounts were closed as a result of " First Party Fraud '', on my behalf. 

Despite submitting disputes concerning specific transactions of Fraud that and the closure of accounts, Capital One has failed to act on my request to modify incorrect information, claiming the information reported was accurate without addressing the full context of my disputes ( as highlighted in the XX/XX/XXXX and XX/XX/XXXX correspondences ). XXXX XX/XX/XXXX a fraud representative from Capital one states and assured that all the by XX/XX/XXXX all the Capital One credit cards would be deleted from my credit report. Capital One has refused to produce or investigate the call, as it was recorded. I also recorded the conversation, in fear that Capital One would act in bad faith and not honor their promise to delete the accounts due to the discovery of the accounts being accessed from XXXX. 

As noted in your correspondence, while Capital One stated that some accounts were suppressed to prevent past due fees during XXXX XXXX, no explicit information was provided to me about hardship programs or options for relief available to active military members, as required under MLA and SCRA provisions. The omission of this information constitutes a violation of my rights as a military member.

Despite being aware of my military status, Capital One failed to proactively offer protections under the SCRA, such as the right to lower interest rates or protection against default judgments. I have submitted military orders and made it clear that I am a servicemember. As of today, I have received no such benefits or relief in compliance with the SCRA. 

: In addition to the above issues, I must highlight the data breach event reported by Capital One in XXXX, where a hacker accessed sensitive information of millions of customers, including my personal data. Despite this, Capital One failed to notify me directly about this breach, resulting in substantial credit monitoring expenses I have incurred since XXXX to protect myself from identity theft. Capital One 's refusal to offer adequate remedies for this breach constitutes negligence. 




Thank you for your immediate attention to this matter. 

Sincerely,

Company response to consumer: Closed with explanation