Consumer complaint received 2024-03-28 00:00:00
Product: Mortgage — Conventional home mortgage
Issue: Trouble during payment process — Fees charged
Company: Shellpoint Partners, LLC
State: MA

Complaint narrative:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 

US Bank has refused to speak with me since XXXX XXXX stopped paying his mortgage, after the commencement of our divorce in XXXX. 
Your firm has refused to work it out with me. 
You have been charging fees. 

Your firm stated that I was not on the mortgage, so they could not speak with me. 
You have tried to foreclose on our house repeatedly, however, and even attempted to sell our house at auction, prior to having received a large payment to stop your sale of my home at auction. 

Your firm continues to threaten to foreclose. 
Either I am on the mortgage and you would work it out with me, or you can not foreclose, according to attorney XXXX XXXX in MA, and others. 
I sent you a check for {$6000.00} to stop the foreclosure, and the funds were sent to XXXX XXXX from US Bank, despite the fact that you claimed that he had stopped paying the mortgage. 

Furthermore, XXXX XXXX and his attorney, XXXX XXXX just committed perjury in court, in front of referee XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX 
These gentlemen stated that they knew nothing about my down payment on XXXX XXXX XXXX, XXXX, MA, XXXX. As you and I know, that was a misstatement. 

I am planning to pursue this in court. 

Regards, XXXX XXXX XXXX XXXX, XXXX, MA XXXX in XXXX XXXX XXXX ( XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX ( XXXX minutes ago ) to me Dear XXXX XXXX I am writing in response to your request for assistance dated XX/XX/XXXX that was sent to U.S. Bank XXXX I have been asked to address your concerns on behalf of U.S. Bank and appreciate the opportunity to assist you with this matter. 



Our records indicate that we have provided information to you regarding this matter on XX/XX/XXXX. Please refer back to those communications, as we do not have any additional information to provide to you. Those communications clearly stated our role and identified a more appropriate contact for your inquiries. 



As the previous email sent to you by U.S. Bank have provided you with the servicer contact for your items, and we have no additional information to provide to you, any additional correspondence from you will be forwarded directly to the servicer without a response from U.S. Bank. 



Accordingly, direct all future correspondence directly to the servicer representative assigned to this matter who is : XXXX XXXX Phone : XXXX. 



Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  made the following annotations -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation