Consumer complaint received 2026-05-13 00:00:00
Product: Credit card — General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers — Confusing or misleading advertising about the credit card
Company: Bread Financial Holdings, Inc.
State: IL

Complaint narrative:
NOTICE OF DISPUTED TRANSACTION AND DEMAND FOR INVESTIGATION Date : XXXX Product : Credit Card / Promotional Financing Company : Comenity Capital Bank Complaint : I am filing this complaint regarding a disputed timeshare transaction financed through Comenity Capital Bank in connection with a sales presentation conducted by XXXX XXXX XXXX XXXX XXXX. My wife and I are senior citizens. I am nearly XXXX XXXX XXXX and suffer from XXXX XXXXXXXX XXXX, XXXX, and XXXX. My wife is also in her XXXX and battling XXXX. We were subjected to an extended, high-pressure sales presentation lasting several hours despite repeatedly declining the offer multiple times. We were eventually persuaded into signing financing documents for approximately {$17000.00} through Comenity Capital Bank during the same sales process. The financing arrangement included a deferred-interest promotional structure under which no interest would be charged until XX/XX/year>, but if the balance is not fully paid by that date, approximately 24 % retroactive interest is imposed from the original date of purchase. We do not believe this financing structure was adequately or fairly explained considering the pressure tactics used during the sales process. We believe the underlying transaction was induced through material misrepresentations, including statements concerning : The nature and value of the timeshare program Ease of cancellation or exit Financial benefits and affordability Whether the obligation could affect family members after death Long-term financial impact Availability of future relief options The financing was arranged directly during the sales presentation and appeared to be integrated into the sales process. We believe the lender benefited directly from the disputed transaction. We are now facing the threat of substantial retroactive interest charges unless the entire balance is paid immediately, despite the underlying transaction being actively disputed with the seller and reported to consumer protection agencies. We are requesting the following : Immediate investigation into the financing and sales practices associated with this transaction. Suspension of retroactive deferred-interest charges while the transaction remains disputed. Suspension of collection activity and negative credit reporting during investigation. Review of whether the deferred-interest disclosures were adequately presented under these circumstances. Copies of all signed financing agreements, disclosures, electronic signatures, and related documentation. Review of the relationship between the lender and the merchant involved in this transaction. Consideration of hardship protections due to age, medical conditions, and consumer vulnerability. We believe this transaction involved deceptive and unfair practices targeting elderly consumers and request CFPB assistance before substantial retroactive interest charges are imposed. This notice constitutes a formal written dispute of the underlying transaction and related financing obligations. Sincerely

Company response to consumer: Closed with explanation