Consumer complaint received 2020-05-27 00:00:00
Product: Mortgage — VA mortgage
Issue: Trouble during payment process — 
Company: Freedom Mortgage Company
State: FL

Complaint narrative:
XXXX XXXX XXXX XXXX ( SENT ) XX/XX/XXXX, XXXX XXXX  Freedom Mortgage , XXXX Texas Attn : Escrow Dept. 
FACSIMILE NUMBER : XXXX Loan # XXXX - Over Paid Into Escrow Account - Law Prohibits Retaining Amount Greater Than {$50.00} THERE IS NO CAUSE FOR YOU PEOPLE WITHOLDING SURPLUS OF ESCROW - Escrow surplus means an amount by which the END OF YEAR escrow balance exceeded the payout! Furthermore YOUR STATEMENT OF XX/XX/XXXX INDICATES THAT YOU ( STOLE ) APPLIED AN ADDITIONAL {$380.00} OVER THE {$420.00} SURPLUS THAT WAS FACT UNLAWFUL HELD AFTER TOTAL PAYOUT OF CALENDAR YEAR XXXX!! YOUR HOLDING MY MONEY AND TAKING ADDITIONAL MONEY FOR ESCROW IS TOTAL HOG-WASH AND I ISSUE FURTHER DEMAND THAT, THE ADDITIONAL AMOUNT OF {$380.00} BE RETROACTIVE APPLIED TOWARDS LOAN PRINCIPLE AND IN-TURN REPEAT DEMAND THAT THE END OF XXXX SURPLUS ESCROW OF {$420.00} BE IMMEDIATELY REFUND TO ME! FYI - THERE WAS NO SUCH NEGATIVE ESCROW ON PRIOR YEARS NOR OF XXXX XXXX AND WILL BE NONE ON XXXX!!! 

YOU ARE ATTEMPTING TO PLACE AN ADDITIONAL {$800.00} ( ACTUALL IT IS A SURPLUS ) INTO THE ESTABLISHED SCHEDULED ESCROW!! PRIOR YEARS NO SHORTAGE OF ESCROW IN-TURN SHOULD NOT SUDDENLY BE XXXX!! IT IS YOUR RUSE ... 

ACTUALLY EFFECTIVE XX/XX/XXXX - BECAUSE OF THE {$420.00} SURPLUS -YOU PEOPLE SHOULD HAD REDUCED MY MONTHLY ESCROW PAYMENTS NOT INCREASED AND NOT STOLE ADDITIONAL {$380.00}!!!!! THERE IS NO CAUSE FOR YOU PEOPLE ESTABLISH AN INCREASE OF ESCROW - FYI CY XXXX PAYOUT OF ESCROW WILL NOT BE GREATER THAN THAT OF CY XXXX BECAUSE FACTS> NO CAUSE TO KEEP MY EXCESS ESCROWED MONEY - NO CAUSE YOU TOO STEAL MORE AS DID XX/XX/XXXX - HISTORICAL RECORDS THAT MY PROPERTY TAXES HAVE NOT INCREASED MORE THAN {$100.00} DOLLARS EACH YEAR IN-TURN MY HOMEOWNER INSURANCE XXXX HAS BEEN REDUCED BY {$93.00} FROM XXXX PAYMENT! PROPERTY TAX XX/XX/XXXX OF {$2900.00}, XX/XX/XXXX OF {$2800.00}, XX/XX/XXXX OF {$2800.00} - HOME INSURANCE XXXX WAS {$1400.00} YET XXXX REDUCED TO {$1300.00} ( {$93.00} LESS ) - HEREIN FACTS NO CAUSE FOR AN RUSE INCREASE ON ESCROW!!!!!!! 

FURTHER NO CAUSATION OF A RUSE ESCROW INCREASE BEING THAT - MY XXXX PROPERTY TAX WILL BE REDUCED BECAUSE of my age and a military disable Vet, and ADDITIONALLY BECAUSE I WILL ACCOMPLISH ANOTHER HOMEOWNERS INSURANCE FOR REDUCTION IN COST that which over the last three years I have obtained ( COST REDUCTIONS ) new policies and BECAUSE I obtained less cost on policies IN-TURN becomes less amount to be paid out of mortgage escrow! JUST AS WAS CY XXXX, YOU WERE PRESENTED WITH ANOTHER reduction notice of annual cost on home insurance! END RESULT CY XXXX HAD SURPLUS OF {$420.00}!! 

* PRIOR SENT REGISTERED MAIL THAT AS ABOVE AND YOU FOLKS HAVE AGAIN IGNORED MY DEMANDS OF UNLAWFUL HOLDING MY MONEY! 

FEDERAL LAW> ESCROW Refunds> The Real Estate Settlement and Procedures Act ( RESPA ) requires that mortgage companies MUST REFUND any escrow overages of {$50.00} or more to you. Application to Escrow Account > If your lender does not refund an overage of less than {$50.00} to you, then it must apply it to your future estimated escrow payments. 

IN CLOSING > REFUND THE {$420.00} SURPLUS IN MY ESCROW ACCOUNT AND APPLY THE ADDITIONAL {$380.00} YOU FOLKS STOLE IN XXXX TO PRINCIPLE! BOTTOM LINE - THERE IS NO ESCROW SHORTAGE- PERIOD! HEED REFUND! 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX ( Retired ) XXXX XXXX XXXX XXXX, XXXX XXXX , Florida XXXX Account XXXX # XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation