Consumer complaint received 2024-12-19 00:00:00
Product: Checking or savings account — Checking account
Issue: Managing an account — Cashing a check
Company: U.S. BANCORP
State: CA

Complaint narrative:
They put stop payment on the cashiers check that I received from my close account! They close all my account XX/XX/year> and receive the cashier check XX/XX/year> deposit them to my business bank account XXXX  XXXX XXXX then on XX/XX/year> my business bank account got closed because of those cashiers check I deposit. 
I called usbank and requested a copy of my initial deposit that they claim never received the funds. 
I was in the usbank when the branch manager said she want to verify my initial deposit so I did verify my self to the check issuer and they verified the check was already cleared by them usbank and they did get verified the check on XX/XX/year> after verification XXXX my initial deposit branch manager still add extra hold on my initial deposit that day and i agree with no problem. 
After XXXX my deposit has cleared and they close my account with out informing me only thing they said I will get a cashier check via mail and I responded to the agent I go Oky thanks. 
Since then I have not received any documents from usbank I have been calling them to give me a written formal explanation on why they put stop payment on the cashiers check and formal explanation on how they determine on their claim that my initial deposit was never received. I called usbank to dispute those deposit since they were not giving me any documents of the rejected initial deposit. They refused to give any service and told me to work with the XXXX XXXX and there is nothing they can do they said so I called XXXX XXXX and let them know about what usbank said then XXXX XXXX  send me all the documents related on my initial deposit to prove that they have the funds and all the checks are cleared cash out by usbank with the initial transfer date. So both of this bank pointing fingers they have no resolution on my issue which is I agree with XXXX XXXX that they have paid all the checks to usbank but usbank doesnt want to do anything than saying I have to work with discover bank to get my money. I have submitted all the relevant documents that discover bank send to prove those initial deposit was cash out by usbank and still didnt say anything instead told me Im harassing them and I keep calling them out over and over. I was shocked when the agent said that to me Im just asking them to give me a proof that they never received the funds from my initial deposit. So I can send it to discover bank since they have told me to work with discover all of a sudden Im harassing them they are told me to work with discover and now I am doing what they say they are telling me my account is closed theyre nothing else they can do because they only work with the account is open. I add the screen shot of those cashiers check that they sent me by usbank.. 
I do have recorded all my conversation with us bank and discover bank and I can share if you want to listen on how they treat me as a customer. I can go more with this or share the voice recording from both banks.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation