Consumer complaint received 2026-01-01 00:00:00
Product: Payday loan, title loan, personal loan, or advance loan — Payday loan
Issue: Charged fees or interest you didn't expect — 
Company: Opportunity Financial, LLC
State: TN

Complaint narrative:
I am submitting this complaint regarding Opportunity Financial , LLC ( OppLoans ) and its repeated refinancing, servicing, and reporting of high-cost installment loans originated through its bank-partner structure. 
Overview and XXXX XXXX XXXX XXXX  a period of several years, OppLoans repeatedly refinanced the same underlying debt rather than extending new credit. Although I never borrowed more than approximately {$2300.00} at any XXXX time, I was cycled through XXXX refinanced loans issued and serviced by the same company. As a result, I paid approximately {$19000.00} in regular payments toward this single underlying obligation. 
OppLoans has confirmed in writing that these loans were refinanced through its platform and that balances from prior loans were repeatedly rolled into new loans. This refinancing structure kept my balance persistently elevated and generated excessive interest and fees disproportionate to the principal actually received. 
Excessive Payments and Restitution Request Based on my records and OppLoans own disclosures, I paid approximately {$17000.00} in excess of the maximum principal ever outstanding. These payments were largely applied to interest and fees rather than principal reduction. 
I am requesting : Restitution of excess interest and fees paid above lawful principal, totaling approximately {$17000.00}, or, in the alternative, Restitution of all interest paid above a reasonable consumer lending benchmark ( e.gXXXX XXXX XXXX XXXX XXXX 
Failure of Clear Disclosure ( TILA Concerns ) OppLoans monthly statements and communications failed to clearly disclose : The true effective APR applied across refinances Total interest paid over time How fees differ from or function as interest OppLoans response relies on the existence of signed agreements but does not address whether disclosures were clear, meaningful, and compliant with the Truth in Lending Act ( TILA ), particularly in the context of repeated refinances that materially altered the cost of credit.

Credit and Financial Harm Due to OppLoans repeated refinancing of the same debt : My debt-to-income ratio remained artificially elevated for years My credit utilization and installment balances remained persistently high I was prevented from qualifying for lower-cost credit alternatives This caused measurable financial and credit harm. I am requesting monetary compensation for credit and financial damage, estimated at {$4000.00} {$10000.00}, consistent with CFPB cons
umer remediation standards.

Account Reconciliation and Balance Resolution Because the principal has been repaid multiple times over through refinancing under the same lender relationship, any remaining balance should be forgiven or reduced to {$0.00} following a proper accounting.

OppLoans continues to assert a remaining balance despite the excessive repayment and unresolved disclosure issues. I dispute the legality and accuracy of this balance.

Credit Reporting Correction and Deletion OppLoans has reported multiple tradelines corresponding to these refinanced loans. I request the following corrective action : Deletion of XXXX of the XXXX OppLoans XXXX profiles from all consumer reporting agencies, as they represent refinanced iterations of the same underlying obligation rather than separate extensions of new credit The remaining account should be reported as : Paid in Full / Closed Consumer Paid as Agreed with no late payments, charge-offs, or derogatory remarks Payment Status and Dispute Acknowledgment I have stopped payments going forward due to the ongoing dispute and potential consumer protection violations. OppLoans has acknowledged receipt of my communications regarding payment cessation on XXXX separate occasions, confirming awareness that the account is disputed. 
Despite this, OppLoans has indicated it XXXX continue reporting and accruing interest. 
Request for Suspension of Adverse Actions I request written confirmation that : No negative credit reporting will occur No collection activity will occur No interest or fees will accrue while this matter is under CFPB XXXX. 
Full Accounting Request I request a complete loan-by-loan accounting showing : Principal advanced Interest charged Fees charged Amount applied to principal versus interest for each refinanced loan and written confirmation that all adverse actions are suspended pending resolution. 
Requested Resolution Summary I respectfully request that the CFPB require OppLoans to : Provide a full accounting of all loans and refinances Refund excessive interest and fees Compensate for documented credit and financial harm Forgive or XXXXXXXX XXXX  any remaining balance Correct and delete inaccurate or duplicative credit reporting Cease all collection, reporting, and accrual activity during review I have attached OppLoans written responses and my prior dispute communications as supporting documentation.

Company response to consumer: Closed with explanation